Telstra Outage Map
The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telstra users affected:

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 258 |
Brisbane, QLD | 145 |
Melbourne, VIC | 131 |
Perth, WA | 54 |
Adelaide, SA | 54 |
Canberra, ACT | 9 |
Gold Coast, QLD | 5 |
Hobart, TAS | 4 |
Townsville, QLD | 3 |
Newcastle, NSW | 2 |
Colac, VIC | 2 |
Central Coast, NSW | 1 |
Devonport, TAS | 1 |
Wollongong, NSW | 1 |
Penola, SA | 1 |
Germantown, VIC | 1 |
Sunshine Coast, QLD | 1 |
Tara, QLD | 1 |
Toowoomba, QLD | 1 |
Deloraine, TAS | 1 |
Horsham, VIC | 1 |
Toogoolawah, QLD | 1 |
Ferodale, NSW | 1 |
Launceston, TAS | 1 |
Bairnsdale, VIC | 1 |
Kiama, NSW | 1 |
Dalby, QLD | 1 |
Mackay, QLD | 1 |
Kilmore, VIC | 1 |
Geelong, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Cdbrown (@BrowntownBrew) reported
@RyanJones6980 @rhysam @Telstra Starlink is great when compared to NBN wireless and copper based connections. It is slow and costly compared to fttp which is what 93% of premises would have had by now if it weren't for Abbott
-
Ryan Jones (@RyanJones6980) reported
@BrowntownBrew @rhysam @Telstra I have 2 family members on NBN and I get 2-3 times the download with comparable upload and unnoticeable latency issues with anything I use it for. It has never failed either.
-
Roz💜✨️🌹 (@rozywhitelight) reported
Dear gd. The technicians supposedly working for telstra tearing up the cement for nbn have no evidence of preplanning (theyve knocked out the fttb by another operator so we have no wifi) and the strata wont talk to tenants, only owners so by the time an email trail between all parties happens we get problems. This place is ridiculous & frankly the strata are a nightmare, its reminiscent of city councils charging like wounded bulls for doing nothing & giving people the run around.
-
Maximation Max (@maximationmax) reported
@rhysam @Telstra Change to Optus call centres are no better but the fibre NBN seems to work. Buy your own wifi router and plug it directly into the port on the fibre modem. Problem solved
-
JohnyJ@m3s (@johnyjam3s) reported
@TheShovel Qantas, the Telstra of the sky’s. These pricks rewrote the handbook for Customer Service, the monopoly edition.
-
Rosie @ Thriller Bark 🌸 SKULL JOKE 💀 (@BTSButterfly21) reported
If you're so damn convinced the mobile network and the NBN are the same thing, *father*, why don't YOU talk to Telstra about it instead of making the women in your life do everything for you?
-
steven (@nesjws) reported
@Telstra why is my NBN internet not working today? super slow and drops out all the time. started at 3am and still going. i restarted my modem and checked for outages. please help!
-
Ben Mallie (@mallie_ben) reported
No NBN in Gungahlin Region, says no NBN outages, fix it @Telstra 🤬
-
Paige Renee (@THEogPRD) reported
@Telstra already have had Telstra out to fix the nbn and now the internet drops out every odd hour how is this possible you just came out less than two weeks ago
-
From The Dark Side (@Dancingchick56) reported
You send private messages offering all the help in the world only to redirect me right back to where I started from and got no help. The truth is Telstra does not want to know about any of these problems and neither does NBN.
-
Robyn Vaux 🇦🇺 (@RV_27) reported
@itsgailw @Telstra @NBN_Australia If after over 60 years of being a family customer, if they can't get it sorted I will be looking elsewhere. It really pissed me off once they sent me a reminder to pay my bill for the service I haven't been getting 🤬
-
Gail Wilson (@itsgailw) reported
@RV_27 @Telstra @NBN_Australia I had nothing but trouble with them, changed to Origin, problem sorted.
-
Robyn Vaux 🇦🇺 (@RV_27) reported
@Telstra is absolutely pathetic with fixing my internet, I've had problems since January, I've had 2 new @NBN_Australia boxes & a new Telstra Modem & I'm still having issues. I'm absolutely fed up with their incompetence & delays in fixing my issues #Telstra get it fixed NOW!🤬🤬
-
🇦🇺 CipherHash 🇦🇺 (@CipherHashau) reported
@IncogIntellect @Telstra Worse, this is for an NBN service I should have already swapped it to starlink, they've got 1.5hr before they lose another fixed services customer.
-
John pascoe (@Johnpascoe10) reported
@DigbyStretch Telstra phone and starlink internet and wifi calling at home. After nbn you will never go back