Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:


Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ (@searlaitgolby) reported from Coffs Harbour, State of New South Wales

    @Telstra what is the best way to contact your customer service? I have already tweeted and no response, regarding being charged twice for a recharge

  • Rohan Gregor (@RohanGregor17) reported from Mildura, State of Victoria

    @Telstra How do I cancel my NBN order? I’ve been waiting for three months to have it installed and now have decided to go elsewhere, but they can’t continue due to my order still pending..

  • alan jones #BlackLivesMatter (@bigyahu) reported from Sydney, State of New South Wales

    @Mikenicholls88 @nthnclrk @MariaMacNamara1 @SamHBarton When Australia created the Future Fund by selling Telstra, a public asset we all owned, it took a couple of dollars from you, and me, and Australia’s billionaires equally. The poor contributed relatively more. Create Future Fund 2 by asking billionaires to contribute more?

  • Timothy (@timothy_89) reported from Melbourne, State of Victoria

    @swandane @Telstra !!! Help him out

  • Simon Childs (@13simonsays) reported from Westfield, State of Western Australia

    @Telstra you are a joke. Being trying to get help with my internet all week and can't even get to talk to tech support

  • iTim iMorris 🇦🇺 (@lotzhobbitfeet) reported from Dalby, State of Queensland

    @Mark612173271 @AdamCoffeyNT @Telstra I can see the tower but he never calls me! 😜

  • Earl White (@EarlWhite) reported from Sydney, State of New South Wales

    @Telstra Greg, heard from the @Telstra staff a week ago who promised to sort my complaint SR 1-2547482226951. No change since. Cancelled service still being shown & billed for. Yet another #TelstraFail story. Now moving all other services away plus suggesting friends & family do the same

  • Simon Childs (@13simonsays) reported from Westfield, State of Western Australia

    @Telstra just me again thank you ever so much for your poor customer service

  • John Grimaud 🇦🇺⚽️ (@grimaud_john) reported from Melbourne, State of Victoria

    After all of yesterday’s frustration, today I was put in touch with Simon from Telstra Platinum who sorted out all of my issues which were very complex. It took time but I just want to say 🙏🏼 Simon for your time. A very happy ending @Telstra

  • Wes Cameron (@wcameronOU812) reported from Westfield, State of Western Australia

    Technical problems in Carnarvon and Telstra unlikely to rectify the fault.

  • Diana (@DiYaqSar) reported from Melbourne, State of Victoria

    @Telstra you’ve been trying to reconnect my service since yesterday and I still have no internet. This is not good enough when I pay you $90 a month. I need my service reconnected ASAP!

  • John Grimaud 🇦🇺⚽️ (@grimaud_john) reported from Melbourne, State of Victoria

    I’ve been on hold to @Telstra Platinum for over 1hr 45mins & still no sign of any service. Sometimes Covid 19 is a very convenient excuse. #notgoodenough

  • Matt Lalor (@mattylalor) reported from Melbourne, State of Victoria

    @Telstra I have a compromised email account. The My Telstra app says to call 132200. The telephone number says to download the My Telstra app. So I am stuck in a loop and can’t get it resolved Please help

  • Paul Travers (@paultravers007) reported from Brisbane, State of Queensland

    @Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

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