Telstra Outage Map
The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telstra users affected:
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 302 |
| Melbourne, VIC | 169 |
| Brisbane, QLD | 157 |
| Perth, WA | 109 |
| Adelaide, SA | 63 |
| Canberra, ACT | 18 |
| Hobart, TAS | 7 |
| Gold Coast, QLD | 5 |
| Townsville, QLD | 5 |
| Launceston, TAS | 3 |
| Kiama, NSW | 2 |
| Mandurah, WA | 2 |
| Bairnsdale, VIC | 1 |
| Colac, VIC | 1 |
| Dalby, QLD | 1 |
| Mackay, QLD | 1 |
| Kilmore, VIC | 1 |
| Geelong, VIC | 1 |
| Sunshine Coast, QLD | 1 |
| Casino, NSW | 1 |
| Moruya, NSW | 1 |
| Cressy, TAS | 1 |
| Maryborough, QLD | 1 |
| Moe, VIC | 1 |
| Bowen, QLD | 1 |
| Cairns, QLD | 1 |
| Willunga, SA | 1 |
| Newcastle, NSW | 1 |
| Sheffield, TAS | 1 |
| Wollongong, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Damien
(@edamo) reported
poor struggling @Telstra (with a $1.9b profit) has to up prices 'due to the increasing cost of providing internet services in Australia' 😭
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Glenn Hampson
(@GlennHampson) reported
@amandakendle What a nasty nasty move given most are home schooling and working.I have never rated @Telstra as value for money and no longer do they have a network monopoly so nothing compelling to be a customer with them.Far more deserving ,progressive and customer friendly providers …
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ayah
(@jcolesbbygirl) reported
inlove w the customer service guy from telstra i’m talking to. his names nishan that’s all i know 😩
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Jono Perry
(@pedrojono) reported
Hey @Telstra NBN home internet in 2024 is not working for 2nd time in as many weeks. Please advise when this will be fixed. App says 12am this morning…
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Christine Lee
(@thesooyunlee) reported
@Telstra The nbn engineer visited us today said telstra engineer will visit us tomorrow. Nbn said it’s the problem with @Telstra and the telstra said it’s the problem with @NBN_Australia. Why cant nbn&telstra engineers come & troubleshoot the problem together?
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david stevo
(@davidst45426739) reported
Just had a “ call” from Telstra. Country Vic number . Woman said l was having internet problems and l need to speak with a tech . He took me to report in the computer showing warnings. He then wanted me to google ultra view. At this point l said I had to go. He hung up.UV👎🏻👎🏻
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Craig
(@Nuggy1983) reported
@trevorlong @StephenFenech @Telstra Gentleman, would either of you be able to help me get in touch with someone at Telstra who can help me after a lot of stuffing around?
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Kimberley 💜
(@RestlessMe81) reported
@tomsteinfort Superloop or Aussie Broadband (and that was a rec from someone I knew at Telstra) excellent customer service etc
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Henry Boekemann
(@HBoekemann) reported
@tomsteinfort It depends where you live. If you are in an apartment complex, ask your neighbours. If there are enough subscribers to one retailer in the complex, they might install a node in your building. Otherwise Telstra or TPG. They own a network, so no third parties involved.
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beth
(@beth13466413) reported
someone pls send telstra out to help the internet in denver thanku
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Dr Wade Kelly
(@wadekelly) reported
@Telstra What does “aren’t conventional numbers” mean? They’re harassing us using your network. Stop them.
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poppeetim
(@poppeetim) reported
@Telstra your security system is OPPRESSIVE! i’m just trying to look at my %€£+%€£* internet service … not infiltrate weapons codes for ADF!
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Claire Isabel ™ ☆ 🐨
(@claireisabel) reported
I wish @Telstra could seriously do something about the daily, spam text msgs that I never used to get... Every day since the beginning of August when that Flubot crap started!
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Anthony
(@gc_anthony) reported
@brettoaten Cheers mate appreciate the feedback. Getting frustrated with Telstra as it’s been 6 days and still haven’t connected our internet and keep saying “we are working on it” etc etc. Aussie BB are cheaper and customer service seems great
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Tracey- Sewer Rat!!
(@crumpetscalling) reported
@fi_hit You had better make sure your phone provider isn't really the ATO causing your internet issues ( according of course to Brian from Milburn...phoning from Telstra). IS that the sort of phone call you're referring to? If so....nope. Not had one. ;)
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