Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

Less
More

telstra Hero Image

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 95
Melbourne, VIC 66
Brisbane, QLD 57
Perth, WA 37
Adelaide, SA 34
Hobart, TAS 6
Canberra, ACT 4
Newcastle, NSW 2
Gold Coast, QLD 2
Townsville, QLD 2
Penola, SA 2
Port Macquarie, NSW 1
Geraldton, WA 1
Launceston, TAS 1
Stirling, SA 1
Kingaroy, QLD 1
Mandurah, WA 1
Kadina, SA 1
Ceduna, SA 1
Kincumber, NSW 1
Corny Point, SA 1
Mallala, SA 1
Toowoomba, QLD 1
Treeby, WA 1
Central Coast, NSW 1
Dublin, SA 1
Ettalong, NSW 1
Quinns Rocks, WA 1
Cleveland, NSW 1
Maleny, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • Fremean A guy down under (@Fremean) reported

    Hey @Telstra, I have a non-technicaly minded neighbour who is having problems with her FTTP NBN. It seems to constantly be on backup/3G mode. It's a brand new estate so this stinks of having a poor install, what can we do about getting this looked at. Spent hours on the phone.

  • rcreighton90 Robbie Creighton (@rcreighton90) reported

    @Telstra is it impossible to speak with a customer service rep?

  • GabriellaS24 💓Gabriella Ⓥ Fox 🦊 (@GabriellaS24) reported

    @EffingHardy @Telstra Exactly, I didn’t know that either. I didn’t find out for months that he was paying nearly $200 month for phone and internet he never used. So many similar stories. I feel for the elderly, they’re seen as fair game

  • Colesoldman 🇳🇿ⓜ𝔸𝐝 ᵐคⓡⓀ🇦🇺 (@Colesoldman) reported

    @Telstra How the f*ck are people supposed to get in touch with you if none of the communication apps you provide, work? Is this some sort of ploy so that people with genuine concerns and questions have to ring your incompetent customer service center

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    F$&@ you @Telstra 🤬 Not only do you have BS wait times with agents that hang-up and not call you back but when you finally get someone they say they can’t assist you until Mon and to call back then. Maybe @Optus actual have a semblance of customer service and I should try them!

  • EffingHardy Michelle (@EffingHardy) reported

    @DameHat @Telstra Those ‘free’ accessories are never even close to free, are they 😠. I have no problem paying for all of our Telstra products, but this guy was using words like mandatory & compulsory & I know it would bully many people into things they can’t really afford.

  • zoomosis ozzmosis (@zoomosis) reported

    @DanieTreg Suddenly I'm reminded of back when you couldn't send SMSes between Telstra and Optus phones. Not that I could anyway - I had an analogue phone until they switched off the analogue network. I still have that phone somewhere...

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    @Telstra Not much you can do, your entire ‘customer service’ team appear incapable of actually resolving anything and just stall, transfer to another department or hang-up. I’ll raise the issue through formal channels and see what @Optus and @iiNet can provide.

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • EffingHardy Michelle (@EffingHardy) reported

    @DameHat @Telstra He sucked. Will never be going to that shop for even the smallest thing again.

  • Claire_Juranic Cez (@Claire_Juranic) reported

    @Telstra I just LOVE having no internet ALL DAY on a Saturday. This is NOT a scheduled outage so why haven’t I had internet all day???

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • YesIWatchReali1 YesIWatchRealityTV (@YesIWatchReali1) reported

    @Telstra hi I’m trying to add my bigpond email too my iPhone please help

Map Check Current Status