Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 87
Brisbane, QLD 69
Melbourne, VIC 48
Perth, WA 42
Adelaide, SA 16
Hobart, TAS 6
Canberra, ACT 3
Townsville, QLD 2
Central Coast, NSW 1
Dublin, SA 1
Ettalong, NSW 1
Quinns Rocks, WA 1
Cleveland, NSW 1
Maleny, QLD 1
Geelong, VIC 1
Albany, WA 1
Wollongong, NSW 1
Mudgee, NSW 1
Parkes, NSW 1
Bowen, QLD 1
Gladstone, QLD 1
Flinders, VIC 1
Batlow, NSW 1
Cornwallis, NSW 1
Forbes, NSW 1
Launceston, TAS 1
Bundaberg, QLD 1
Killarney, NSW 1
Gilberton, QLD 1
Riddell, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • joncheah Jonathan Cheah (@joncheah) reported from Brisbane, State of Queensland

    @Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

  • lucretia_night Lucretia (@lucretia_night) reported from Sydney, State of New South Wales

    What a laughable company, including it's poor service. Keep cutting jobs #telstra, robots will do the work for us.

  • EugeneMcGarrell Eugene McGarrell (@EugeneMcGarrell) reported from Sydney, State of New South Wales

    Customer service at @Telstra. If you’re going to sms, email or message me, then please reply to me response. One way communications is not customer engagement.

  • bradatslice Brad Keeling (@bradatslice) reported from Sydney, State of New South Wales

    @Telstra Yeah nah. Not hanging on the line for half an hour to help you learn to spell

  • martincreely Martin Creely (@martincreely) reported from Melbourne, State of Victoria

    Ok @telstra. Thats it. If the issues with foxtel and hfc internet in the 3165 vic area arent permanently SORTED by 12.00 12/06/19 this is going to the TIO. Had enough of lost business hours !.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @Huw_Merlin @LNPvoterfail @deniseshrivell NBN don't call it a modem anymore...they call it a NTD, it's an brand ARRIS . Took them 47days last time to get here & less than 8mins to fix 2 off them....totally incompetent deal Telstra blames NBN blames Telstra, problem is, you dont have a contract with NBN, must use provider

  • raaahbin R. Obocop (@raaahbin) reported from Melbourne, State of Victoria

    holy **** have I not missed trying to talk to @Telstra. The voice-guided menu is absolutely atrocious.

  • janer98 Jane Rayner (@janer98) reported from Wellington, State of New South Wales

    @Triplejay58 @noplaceforsheep Not if 'Scum can help it. Would have been all prepared to go the big, fat gloat, but now will need to pull is big, fat head in. Muttonhead too. Economy in the sub basement on life support, debt as high as the Telstra Tower, interest rates lying on the floor. AFP raids.

  • AndyMaherDFA Andy Maher (@AndyMaherDFA) reported from Melbourne, State of Victoria

    @Telstra Have spent hours already on the line to customer service staff. They’re follow up has been poor.

  • FelixTurtle 𝕊𝕒𝕞𝕚 🔜 Supanova Expo (@FelixTurtle) reported from Sydney, State of New South Wales

    The nbn and internet situation in Australia is bad enough, but this whole situation has seriously stopped me ever, ever signing up with @Telstra again, and will adamantly be advising friends and family of the same. Never have I experienced such a lack of basic caring from staff.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @Huw_Merlin @LNPvoterfail @deniseshrivell Agree there, but waiting to see, big potential problem could be drop out during large downloads & of course costs. Currently am using NBN Telstra am paying for 100, but getting max 43.....not good, just shifted & now have blinking green lights & nothing...🤔😠😠

  • FelixTurtle 𝕊𝕒𝕞𝕚 🔜 Supanova Expo (@FelixTurtle) reported from Sydney, State of New South Wales

    @Telstra Literally. Nothing. We keep getting told to check a page that lists local outages and it keeps changing the outage time. We are getting literally no answers as seen in previous posts.

  • melgianoutsos melgianoutsos (@melgianoutsos) reported from Sydney, State of New South Wales

    @Telstra There is no outage. Makes it worse. Pathetic internet in 2019. Dial up speeds were faster!

  • BenBeech22 Ben Beech (@BenBeech22) reported from Melbourne, State of Victoria

    @martinud @AndyMaherDFA @Telstra At my work I get my guys to do that. Trying to get automation through apps, tracking etc like Uber. Unfortunately things can change though / emergency jobs get thrown in, delays on site. So never always straight forward

  • ClareAliceMurph Clare Murphy (@ClareAliceMurph) reported from Melbourne, State of Victoria

    After 45 minutes, the only option to fix an unusable @iPrimusAU connection is to switch to a Huawei modem 🚫 or pay a $181 early disconnection fee. Technician trying to tell me that it’s my building that’s the problem, yet my new @Telstra connection has been working just fine 🤔

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