Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 48
Sydney, NSW 46
Brisbane, QLD 24
Perth, WA 21
Adelaide, SA 15
Townsville, QLD 2
Sale, VIC 1
Burnie, TAS 1
Germantown, VIC 1
Basket Range, SA 1
Wollongong, NSW 1
Pittsworth, QLD 1
Port Macquarie, NSW 1
Gilgandra, NSW 1
Canberra, ACT 1
Moira, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • jarodmellor TBOY_Jarod (@jarodmellor) reported

    @Telstra I'm literally at the point of switching to @AussieBroadband because your tech support are absolute morons (obviously not the twitter staff). but the people who should be 'help' are useless, and I'm literally done with with their third world incompetence.

  • NJKnives NathanJamesKnives (@NJKnives) reported

    @Telstra Staggering that a corporation such as yourself has the Gall to constantly breach service contracts by delivering NO service for over 2 weeks of the month mulitple times this year so far. To then hit an account waiting for adjustment with Late fees, Says it all really.

  • enbysluhh clown ***** (@enbysluhh) reported

    **** off telstra🙄🙄

  • samfouldsy Sam (@samfouldsy) reported

    @farms_sanderson @Telstra Don't expect ne changes mate. Having ongoing issues with a congested tower in jerdy slow data speed & calls dropping. Followed complaints process & through local member. Both times admitted tower is congested & no planned upgrades & should buy celfi 2 get 4g tower further away

  • sworks262 sworks (@sworks262) reported

    @Telstra In Moranbah the service crashes from 6 pm till 10 pm when most coal mine workers come home to try communicate with families living elsewhere ,can’t stream anything , etc etc , In Coolangatta Sunday night same result

  • SChandlerBing Scott Chandler (@SChandlerBing) reported from Townsville, State of Queensland

    Hi @Telstra! I use my iPhone as a remote for my #TelstraTV. However, I did an update last night and now my iPhone can’t find my #TelstraTV on my network. Any advice? Thanks

  • Zvyozdochka Zvyozdochka (@Zvyozdochka) reported

    @swearyanthony Not to forget Telstra, of course. The lumbering Govt Telco that *could have* been forced to link our nation, but instead was sold so Brian Haradine (sp?) could get a few bucks for Tassie. * never delivered.

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • jarodmellor TBOY_Jarod (@jarodmellor) reported

    @Telstra You'd think it would be, but it's ground hogs day everytime I speak to someone. I literally just need a new modem, but every time the person changes they want to go through everything again. I miss Australian support, or just techs who have any degree of initiative.

  • Tahans_ Josh (@Tahans_) reported

    @Telstra Nope, just cut out again

  • LindaDBooth Linda Booth (@LindaDBooth) reported

    @Telstra I had the issue resolved this morning, just in time for work. Seems someone forgot to change a setting on my account - I was getting 0.1 mbps for downloads.

  • BenisonOReilly Benison O'Reilly (@BenisonOReilly) reported

    @Telstra Yes, it is fixed, thank you. I had actually paid the bill over the weekend. Trouble is she would have tried to call me in the event of a fall not an ambulance. Disappointing as other providers are not nearly as 'trigger happy' about barring a service.

  • DkRanay D (@DkRanay) reported

    @abcnews Nothing surprises me about Telstra anymore. Worst telco in the country

  • AllanSpence20 Allan Spence (@AllanSpence20) reported

    @TPG_Telecom 17 months you took my money delay. Global shortage of equipment from china our only source. 2 weeks ago. I asked you tech why am I the only one not connected 40conecket same condo. He said because you have Australian emergency medical certificate on your telstra line it need spec

  • mattagriffiths Matt Griffiths (@mattagriffiths) reported

    @Telstra I've tried using your messaging/chat service on several occassions to resolve a billing/cancellation issue. The agent never follows through and resolves it. How do I speak to someone so I know it will get finalised?

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