Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 65
Melbourne, VIC 50
Brisbane, QLD 39
Adelaide, SA 25
Perth, WA 22
Canberra, ACT 6
Gold Coast, QLD 6
Hobart, TAS 2
Penola, SA 2
Nuriootpa, SA 2
Toowoomba, QLD 2
Orange, NSW 1
Charles Sturt University, NSW 1
Wollongong, NSW 1
Twin Waters, QLD 1
Kiama, NSW 1
American River, SA 1
West Busselton, WA 1
Westbury, TAS 1
Kadina, SA 1
Newcastle, NSW 1
Meringa, QLD 1
Bundaberg, QLD 1
Mount Gambier, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • BernardSheppard Bernard Sheppard (@BernardSheppard) reported

    @telstra any comment on the fact that you've had an outage in your mobile number porting system since at least 8:30am 23/7, and ports in to or out of telstra/boost are failing? Customers are being advised problems are being esclated to "IT" and wait 24-48hrs before calling again.

  • makdaddy Makdaddy (@makdaddy) reported

    Anxious to have to call @Telstra again. Such a painful company to deal with. Loving @VodafoneAU support so much

  • chubacker Lee Maynard (@chubacker) reported

    @andy_penn @PressClubAust "Telstra to pay $25 million in refunds for slow NBN speeds." Just think Andy you could pay 20% of that if you were to forgo your bloated income. You preside over this inept organisation Andy. Fall on your sword Buddy. Its The "Harvard" thing to do

  • FibbyAU 17s Fibby (@FibbyAU) reported

    @Telstra On Thursday, I switched to a new provider, it won’t switch, I’m not getting signal on my new SIM card and I asked the new provider and they said it’s on your end

  • benjialpha B for Bendetta (@benjialpha) reported

    @WarWraith @zerogeewhiz Telstra's help desk consistently blamed my set up for when their setup was wrong until I got sick of it and left.

  • makdaddy Makdaddy (@makdaddy) reported

    @Telstra Not sure why I’m getting charge $103.55 per month for a service that has no usage

  • MirandaEspejo3 Miranda Espejo (@MirandaEspejo3) reported

    @7olympics @Telstra So disgraceful to see the Aussie team disrespecting the Japanese host mask mandates. Really awful. And of course pulling your mask off just exposes who these idiots are.

  • swampy193 David Marsh (@swampy193) reported

    @Telstra love it how you guys pump up the NBN and yet here in Canberra our service has been down for THREE DAYS and you cannot fix it because it’s ‘too wet’. #pathetic #neveragain

  • benjialpha B for Bendetta (@benjialpha) reported

    @zerogeewhiz The Optus network is pretty good here. And Telstra's customer service worker is always to blame the customer and do nothing to fix it.

  • Jasnjin0326Jin Jason jin (@Jasnjin0326Jin) reported

    @Telstra Hey my modem Telstra F@st 5355 "Online" Light is White and I'm unable to get access to the internet. Any help is appreciated!

  • reeves35melb Rev MEL (@reeves35melb) reported

    @RalphyHeraldSun Use the 7+ on your smart TV or Fetch Box Telstra TV etc. then all the sports are down the side of the page and you just select.

  • dylarrno FREE BRITNEY NOW (@dylarrno) reported

    I don’t know when it happened but telstra went from having the best nbn to the worst lmao

  • _misslexi Lexi (@_misslexi) reported

    Recommendations for NBN that aren’t Belong or Telstra? I can no longer connect to online group gaming due to my modem but their tech support won’t help.

  • chubacker Lee Maynard (@chubacker) reported

    @Telstra No thanks, As a long term customer of Telstra , I deserve a response from Andrew Penn given The organisation he is the head of illegally disconnected my business lines for 4 1/2 days.

  • Aussietranstara Tara #SaveSense8 #BoycottMurdoch (@Aussietranstara) reported

    As a backup I have my nest mini logged into my Telstra account. Both Google and Amazon have locked your products into one network and Alexa is with Skype. Neither platform supports Facebook Messenger which is more popular that Skype or duo.

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