Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 122
Melbourne, VIC 100
Brisbane, QLD 81
Perth, WA 58
Adelaide, SA 39
Newcastle, NSW 6
Townsville, QLD 5
Canberra, ACT 4
Horsham, VIC 3
Launceston, TAS 3
Hobart, TAS 2
Morwell, VIC 2
Gold Coast, QLD 2
Kwinana, WA 1
Bomaderry, NSW 1
Coleyville, QLD 1
Bundaberg, QLD 1
Rosalie Plains, QLD 1
Quirindi, NSW 1
Albury, NSW 1
Bunbury, WA 1
Glengarry, VIC 1
Warrnambool, VIC 1
Maitland, NSW 1
Young, NSW 1
Cornwallis, NSW 1
Cooyar, QLD 1
Sunshine Coast, QLD 1
Geelong, VIC 1
Port Macquarie, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Mindover6 Mindover (@Mindover6) reported

    @SFCU @Telstra Worst company in Australia

  • AusBravo mike_bravo (@AusBravo) reported

    @UnaMcIlvenna @Telstra Have been with iiNet for 15 years @ 2 residences and never had a problem with service (physical n customer) or pricing / billing.

  • SFCU SFCU (@SFCU) reported

    @jamespagelfini Internet died, trying to get support from @telstra but every contact method takes 20 mins + just to start interacting with them

  • _msrue_ THESE ARE THE YEARS (@_msrue_) reported

    @Telstra I’ve been trying to get help since 6pm last night. My cellular data on my iPad isn’t working and your customer service team has not been any help.

  • bukshukalaka Mr.Dobalina (Send DM if u have noob questions) (@bukshukalaka) reported

    @Telstra After what my wife has been through with dealing with trauma clients day in and day out, in the worst situations ou only hear about on the news, to be told that by one of your customer services team, we will be going a legal route.

  • red_fire_opal Alexandraaa... (@red_fire_opal) reported

    @COMEONSYDNEY @SFCU @Telstra Telstra are back taking customer service calls again? Last time we had **** ups with the NBN we were told 'use the online chat feature' followed by being hung up on. They reportedly closed down all their call centres due to the rona.

  • SFCU SFCU (@SFCU) reported

    @COMEONSYDNEY @Telstra Lucky you, I'm in the queue with the usual hellish shitty muzak and a 20 minute + wait time. @telstra have laughable customer service. May start smashing things soon.

  • awhitedingo A White Dingo (@awhitedingo) reported

    @FlatEarthGang @Telstra @Telstra are as bad as Centerlink. No human service. Only designed to take money. Any other call automatically deflected to bad AI or off-shore call center. Corporation handed a virtual monopoly designed to keep people away and collect profits only. Needs to be Re-nationalised.

  • ezythaiger ezythaiger (@ezythaiger) reported

    @Telstra Account no . 2000697890984 ,my mobile broadband,I want to cancel it as we are going OS ,don’t need it

  • Schoto Petrichor (@Schoto) reported

    @FlatEarthGang @Telstra its worked on me, I have given up I would support anyone who could bring us back to the bad old days of the PMG The days when Australan companies would employ Australians living in Australia It wasn't perfect but it is a lot worse now We got this wrong - privatisation sucks

  • SeedVEVO seeeed (@SeedVEVO) reported

    @BVDGRRL You should take a look at Australia, the biggest ISP here that owns nearly all of the fiber, cable, and telephone lines owns our countries only cable network which is owned by Rupert Murdoch and Telstra. Oh and if we go over our overpriced mobile data it's $10 dollariedoos (7usd)

  • salior_liam Raw Artz (@salior_liam) reported

    @telstra you know what my favourite movie is? a laggin fix my internet

  • thatparadox Wiltop (thatParadox) (@thatparadox) reported

    Well after being on hold with @Telstra for 2 1/2 hours, because of the incredibly stupid mistake they have made, I gave up. Let me thoroughly encourage anyone who's looking for an ISP to look elsewhere.

  • jarro56 💧Veritas (@jarro56) reported

    @Telstra sucks..since the Sydney lightening storm there has been no internet in the Cherrybrook area for 2 weeks..the once gem of the Pacific is now a 3rd World outfit..stay away from @TelstraDev their systems are not weather proof always crashing at the first sound of thunder1/2

  • FlatEarthGang Dystopian Dirt Cowboy 🤠 (@FlatEarthGang) reported from Gold Coast, State of Queensland

    My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

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