Telstra Outage Map
The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telstra users affected:
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 253 |
| Melbourne, VIC | 162 |
| Brisbane, QLD | 144 |
| Perth, WA | 109 |
| Adelaide, SA | 59 |
| Canberra, ACT | 13 |
| Hobart, TAS | 7 |
| Townsville, QLD | 6 |
| Gold Coast, QLD | 5 |
| Mandurah, WA | 2 |
| Launceston, TAS | 2 |
| Colac, VIC | 1 |
| Dalby, QLD | 1 |
| Mackay, QLD | 1 |
| Kilmore, VIC | 1 |
| Geelong, VIC | 1 |
| Sunshine Coast, QLD | 1 |
| Casino, NSW | 1 |
| Moruya, NSW | 1 |
| Cressy, TAS | 1 |
| Maryborough, QLD | 1 |
| Moe, VIC | 1 |
| Bowen, QLD | 1 |
| Cairns, QLD | 1 |
| Willunga, SA | 1 |
| Newcastle, NSW | 1 |
| Sheffield, TAS | 1 |
| Wollongong, NSW | 1 |
| Central Coast, NSW | 1 |
| Junee, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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John Ball
(@jbthinking) reported
@NBN_Australia Thanks for your assistance so far @NBN_Australia. I have asked a question in DM about the charges to activate the existing second line on top of the fees from Telstra that is currently unanswered. Do I have to pay again for the existing second service on top of normal fees?
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Michael Hinz 🎮🦀
(@michelhinz) reported
"Telstra Support" will be turning off my internet in 24 hours because.. I have an IP address from California (I don't). Will be getting a call back shortly from a "Technician" Too bad I'm with @launtel
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John Lutge 🐀
(@JohnLutge) reported
@Telstra It's an area wide outage that has been foing for ywoyand a half weeks. Postcode 2049. Thanks for your non existant supporr during lockdown.
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Jeffrey James
(@NoireWriter) reported
@Telstra It sometimes says that there is an outage, then it doesn't. It is a recurring issue, WHY?
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Freocookster ⚓ Easy A.Z
(@freocookster) reported
Is it fair to say that @Telstra is possibly the most inept organisation in the world? I couldn't imagine what worse customer service would even look like!
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Ziad Adasi
(@ziadadasi) reported
@Telstra thanks for the bad Internet service, no 4g back up and terrible customer service. Can someone with an idea please help
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Paradoxa
(@Paradoxa18) reported
@vicemergency Are you sure? Did not receive an alert of a fire at emergency level within 10kms. (Nov 21 2019) Telstra says that auto notification service not available here. Is it now?
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Martin Reid
(@TheAlbaMan) reported
@Telstra We had three contracts for 2+ years. the Numbers were 0456003470 (Martin Reid) My son Callum and Logan 0488004508 and 0429653666. As you can see there has been no usage for three months. Can you cancel them asap as the billing is tomorrow. Thanks to advise
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Martin Reid
(@TheAlbaMan) reported
@Telstra I moved back to the US three months ago from Australia but in the move forgot to cancel my mobile number. Im still being debited monthly. What is a number I could call to do this pls. Thanks to advise
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Daniel
(@Daniel44413189) reported
@Telstra Sorry knudle I'm waiting to speak to ash I have already confirmed it with him and have confirmed it with telstra over the phone billing complaint
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Cᴷhͤrⁿiͭsͥᵃⁿ
(@whophd) reported
@tamsinbirch @Optus I’ve hit *exactly* this kind of stupid-unkind behaviour from Optus since using them a dozen years ago. Please know that Telstra, Optus, Vodafone are large companies that want large customers. If you can give your business to AussieBB or Superloop, you’ll be doing better.
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salty
(@QweenSalty) reported
@Telstra I'm in lockdown, without broadband I can't work & my kids are missing school, I've repeatedly asked for the fault to be escalated but they refuse to do it and keep passing me to a new "expert" who won't help, it's doing my head in
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salty
(@QweenSalty) reported
@Telstra my ADSL has been intermittently down for the past 3 days since my neighbour dug up the nature strip where the pit and cable are located. Nobody at Telstra faults will help me, I spent 4 hours troubleshooting with idiots who told me to call the local council FFS
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David Smith
(@RhunWords) reported
Trying to get the Telstra live chat bot to help me with a payment issue. Bot: If you're having issues processing payment, here are a few options you could try! Me: None of them worked Bot: Great! Glad it worked! Perfect capsule distillation of the entire company
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magpie
(@Peter217945) reported
@Telstra Yep. Even installed Microsoft keyboard to see if that would work. But same problem. Cannot Type in ANY field on the App. Whether it's trying to sign in or Recharge. Crazy.
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