Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:


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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 617
Melbourne, VIC 573
Brisbane, QLD 438
Adelaide, SA 219
Perth, WA 189
Canberra, ACT 20
Hobart, TAS 20
Townsville, QLD 12
Gold Coast, QLD 9
Darwin, NT 4
Sunshine Coast, QLD 4
Freestone, QLD 4
Atherton, QLD 3
Newcastle, NSW 3
Warragul, VIC 3
Cairns, QLD 3
Central Coast, NSW 3
Piggabeen, NSW 3
Wollongong, NSW 2
Launceston, TAS 2
Geelong, VIC 2
Wilton, NSW 2
Jeremadra, NSW 2
Toowoomba, QLD 2
Tanunda, SA 2
Wondai, QLD 1
Mudgee, NSW 1
Mackay, QLD 1
Vasse, WA 1
Margaret River, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • KerryBoulton Kerry Boulton (@KerryBoulton) reported

    @Telstra how can it take 7 hours on your message service to activate a prepaid Sim & port a number? And still not done! Your service is useless. Pathetic.

  • BlairWilliams26 Dr Blair Williams🏳️‍🌈♀️ (@BlairWilliams26) reported

    Oh my word, I didn't realise John Howard banned RU486 in order to get support for privatising Telstra 😳😳😳 Imagine if women could have accessed that medication in the 90s! How disgusting that this deal was made solely between men. #msrepresented

  • ClyveRose Clyve Rose (@ClyveRose) reported

    Okay Aussies, what ISP DOES NOT FALLOVER DAILY? I'm in lockdown & online is essential. Up to my 4TH @Telstra modem in a year, and I've had it. @Telstra's bullshit support is to - wait for it - send me a new modem. DO NOT WANT. DO WANT functioning internet. Suggestions Please.

  • danielblesa Daniel Blesa (@danielblesa) reported

    @Telstra The wifi work fine on the devices I can connect. The issue is half of the devices can't find the connection, so can't be possible to connect them. If you have a help sheet where it shows that happy to do it, but it isn't normal that your troubleshooting tools can't detect that

  • sifr_moja Sifr Moja (@sifr_moja) reported

    @Telstra They were of no help either. There is still no static IP applied to the account. Too late now as lockdown is over. The worst part is I started this process before the lockdown because I thought we might lockdown.

  • OldCynicalSad 🌸OldCynicalSad 🌸 (@OldCynicalSad) reported

    WHAT is going on with you? Why can I not make a one time payment with my credit card? You're forcing me to BPay, which will become a late payment - because your payments system is not working. 🤬🤬🤬 NOT HAPPY @Telstra

  • danielblesa Daniel Blesa (@danielblesa) reported

    Hey @Telstra ! there is anyway a costumer gets their ongoing issues fixed? Wondering if it's possible since I pay every month. Regards

  • t3mporarybl1p Sanjiv Sathiah (@t3mporarybl1p) reported

    @Telstra After my initial contact I churned my NBN even though I was only toying with the idea, and now I just want to take all my products elsewhere - if this is the new standard of Telstra customer support.

  • t3mporarybl1p Sanjiv Sathiah (@t3mporarybl1p) reported

    @Telstra I lodged the complaint via the website and was then in an SMS exchange with someone from the complaints team who demonstrates zero understanding of my complaint or concerns and then closed of the case without asking me if that was OK.

  • missfit22627816 missfit (@missfit22627816) reported

    @kylee7kylee @mjrowland68 @BreakfastNews It's a Corporate tactic. Ever attempted to solve a problem with Telstra? I'm convinced barriers ie: "customer service" are designed to frustrate and time consume so time poor customers give up.

  • SchinzelW Heretic (@SchinzelW) reported

    @apparentlyopin1 It's not the first time I have problems with Telstra Never had problems with Vodafone..

  • Jessicawheelock Jessica Wheelock (@Jessicawheelock) reported

    Seriously has something happened at @Telstra ? I literally tried to recontract with them and after two weeks of delays, mistakes, etc. I missed the plan I had wanted. Now they keep offering to call me about my phone that is not working...on the number that is not working

  • nickmccartney02 nicholas (@nickmccartney02) reported

    @Telstra i’m having problems with my internet at the moment, i pay for a 100mbps plan and the last few days i’ve only been getting around 4-5mbps, what would be the issue with this?

  • DaddyJoshGaming DaddyJoshxXx Gaming (@DaddyJoshGaming) reported

    @Telstra customer called recording convo with Telstra call centre before sign up to double check everything and said a customer could add it straight away on $15 month to month but it actually turned out she was wrong. You can’t and the Xbox all access promotion doesn’t say that.

  • ClyveRose Clyve Rose (@ClyveRose) reported

    @paul_grealish @Telstra I’m told they’re great but no CS. Mind you, @Telstra ‘s unfailingly polite CS fix nothing so…?

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