Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:


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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 78
Melbourne, VIC 67
Brisbane, QLD 40
Perth, WA 25
Adelaide, SA 16
Canberra, ACT 3
Townsville, QLD 2
Moira, VIC 1
Sale, VIC 1
Donnybrook, WA 1
Hobart, TAS 1
Geelong, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidMo70005810 David Moore (@DavidMo70005810) reported from Melbourne, State of Victoria

    @Telstra You just put my nbn bill up. I can’t cancel within contract without a penalty but you can put prices up. When the contract expires you will lose a 20 year customer. Mobile and internet. So long. Never to return

  • AnneCowling11 Anne Cowling (@AnneCowling11) reported

    @Telstra You are a bloody idiot!!

  • robert_geeves Robert Geeves (@robert_geeves) reported

    @Telstra Ok it’s an advert, and well also Telstra would be biased, but damn this was good info dump and low key fun. The advertisement company that made this earned their $$$

  • ThatDamnDoubleC Chris (@ThatDamnDoubleC) reported

    @rad_shazz It happens. And dealing with Telstra.. is never fun. But, and I can only speak for myself. There is no need to apologize for the lack of streams. In quite a big way, you’ve helped me on a personal level without realizing it. You’ve graciously gifted subs when you havent had to..

  • MrNegroni4P costa (@MrNegroni4P) reported

    @Telstra Get that ‘Let’s Vax’ **** of my mobile phone! I don’t pay you for that service 🖕

  • DigitalSleuth lmaximusl (@DigitalSleuth) reported

    @_evelynrae Damn I wish I still had something @telstra to cancel but I already switched to voda after that shambles of a tv ad …

  • Anty4561 Anty456 (@Anty4561) reported

    @ellymelly Telstra now identifies its network as “LetsVaxx” on mobile phones!

  • RealCritHappens CritHappens_Gaming (@RealCritHappens) reported

    @AkashaClarke So I've heard about this company @Aussie_BB. They dont slog you 30 bucks extra just to have decent speeds and their support team may actually be able to fix this issue. They also wont have you wait a week plus to get a service reconnected if they mess up.. just sayin @Telstra

  • combatvatmoss Yan (@combatvatmoss) reported

    @Telstra My vax only gave me dial up wtf! I must have got that cheaper 'Modema' vax...

  • ietsystems Brian Wilson (@ietsystems) reported

    After more than a week of nil service, Yet ANOTHER @Telstra outage - no net, 1/2 a bar of 3G & scripted, faux apologies from a call centre operator in another country & of course a bill. Shameful service & nobody willing to own/resolve issues - think twice before you sign up!

  • elsakeith13 elsa keith (@elsakeith13) reported

    @TheTwilightZon9 I love this one, a lot. One of my all time favs. Telstra left me without internet all day and I'm just catching up. Very unstable connection so I think I should call it quits.

  • revengewh0re wharlie cause im a W (@revengewh0re) reported

    @LastWave_ i’m hoping they’ll all leave telstra for some other inferior mobile network company n find out they live in a dead zone w no reception from anyone except telstra. that’d be sweet

  • MIKKA59 Michele Howard #crediblewoman🙋🏻‍♀️🌏🎼🔮❤️‍🩹 (@MIKKA59) reported

    @Telstra I have changed to another provider after 20 plus years.I have always had a surplus in my account to make sure bills were covered.Presently in credit and I require a refund.Your operator tells me this isn’t possible as it was paid by BPay.Please Help

  • captain78140963 captain kirk (@captain78140963) reported

    @Telstra how can we arrange a new plan with Telstra TV instead of foxtel and you give us the plan then you cut off our @foxtel and then don’t have our new plan or any paperwork for it. I’ve had enough. Absolute disgraceful customer service, been on text to talk for 3 hours.

  • DustyWombat RS (@DustyWombat) reported

    @HelenRobertson4 @Telstra Helpful. Just fix the connection first, telstra! Or at least offer a dropback alternative.

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