Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:


Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • matthew schade (@mschade72) reported

    @JustJenKing @woolworths @Telstra Full digital anything has major flaws...There always need to be backup .whether money or anything else..Digital means nothing when its not working..

  • Neil Varcoe (@neilwrites) reported

    He was spruiking a company called Messages on Hold — the likely soundtrack to your Telstra customer service calls. He was at Kingsgrove Sports Centre with model Bessie Bardot. The room was packed, he addressed everyone like a long-lost friend.

  • greghopper (@greghopper14) reported

    @Telstra I’m sorry but am dismayed that there is not a ready to go temporary fix that can be parachuted into a disaster area to bridge this period. It’s been a week with no communication right when it’s needed the most. This is a call to be better prepared.

  • Rexy (@rexy69) reported

    @Telstra l received a txt message from telstra saying they have identified an issue with our internet and to contact them. Is this legit?

  • Cath Stuart (@cathstuart68) reported

    @JustJenKing @woolworths @Telstra Why isn't the government providing emergency food supplies to homeless flood victims who have lost everything?

  • clapz (@Clapz7Oce) reported

    @Telstra my internet has been down for 5 days please help

  • VaxholeKate 😷 💉💉💉 (@AstraKate) reported

    On Sunday 8th February 2009, I was called to help at the local bushfire relief Centre. Within a couple of hours, Centrelink staff were on the scene handing out cash to bushfire affected people. Telstra and Optus were there on the spot handing out mobile phones...

  • Scott (@scott_thewspot) reported

    @prleeds @R_Chirgwin But yeah, I like the ota updates telstra keeps providing, but the thought of them shutting of access to a car completely is a bad thing.

  • gayngel of death (@spacegey) reported

    I may have **** talked Telstra recently but that was before I knew how good Telstra plus actually is

  • Kerrie (@kezza512) reported

    Hey Dutton why are our defence personnel helping Telstra to restore services. I am sure there are things they could be doing for individuals. Your governments support of big business is disgusting and these businesses, if operated well should be able to fix their own problems.

  • Níal Ó Fionnagáin (@NialFinegan) reported

    @Telstra I’ll DM you the number. I eventually got to speak to someone good. He actually said our service is poor & faulty so is sending a technician out Monday morning.He also arranged the new modem. the text messages are bizarre

  • XFakta (@DJXFakta) reported

    @Telstra Thanks for replying Lisa, is difficult to find the information and I'm trying to relay to people on the ground. Can you tell me what alternative measures are going in place to provide services? I have seen wifi trucks or is it just not possible until access to damage?

  • Llewellyn Comms (@llewcom) reported

    @Telstra I have sent a DM. Am in tweed heads sending work emails and making calls. The map does not show Kingscliff as being impacted by the outage. Would love a clear rather than nebulous explanation. I feel devastated for those in flood affected areas who have no comms at all.

  • LittleBlueWren (@charmie13) reported

    @Cammos78 Ours was good out here until @Telstra "upgrade" then it went to **** & it's ongoing. No signal for a simple phone call which isn't ideal in country Australia. They tell us they've identified the problem & it was to be fixed in a few days.......reckon hell may freeze over first.

  • MiSt526 🎵Hey Hey! Ho Ho! The GOP Has Got To Go!🎵 (@Mi_St526) reported

    @JustJenKing @woolworths @Telstra When I worked at ToysRUs back in the day, they were kind of a ****** company, customer-service wise, but even they had the old manual credit card equipment. We'd just ring up the stuff, imprint the card, and drop the slip in our bank bag. We could eat the possible losses.

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