Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

Less
More

telstra Hero Image

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 140
Melbourne, VIC 98
Brisbane, QLD 57
Adelaide, SA 36
Perth, WA 21
Canberra, ACT 7
Townsville, QLD 6
Gold Coast, QLD 4
Wollongong, NSW 3
Hobart, TAS 3
Darwin, NT 1
Cabbage Tree Point, QLD 1
Tully, QLD 1
Sailors Falls, VIC 1
Calingiri, WA 1
Vasse, WA 1
Mandurah, WA 1
Narrabri, NSW 1
Fine Flower, NSW 1
Kurrara, NSW 1
Canowindra, NSW 1
Macclesfield, SA 1
Bencubbin, WA 1
Burwood, VIC 1
Sunshine Coast, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • AngryNana4 AngryNana 🐀🐀🐀 (@AngryNana4) reported

    @Mick84773359 Because @Telstra executive management are utterly and completely inept and bereft of any understanding of the concept of customer service. It’s been a shambles ever since Sol and his merry men came over from the US and completely smashed it to bits.

  • lukasfarfalla The real Lukas (@lukasfarfalla) reported

    @Telstra Cancel my in flite order for nbn with your horrible company! It's been 8 weeks. Joke Ohh but when you need money there are people working after 5pm, conveniently.

  • AngryNana4 AngryNana 🐀🐀🐀 (@AngryNana4) reported

    So I went to @Telstra shop today, paid bill three days earlier than arranged and had the suspension lifted. Now it appears @Telstra is shaping my internet connection and it’s so slow that I can’t pay any other business invoices. Excellent work @Telstra. You’ve surpassed yourself.

  • crouchingkitten Pieter Booysen (@crouchingkitten) reported

    @jeunj @Telstra Moved to Telstra from Optus due to Optus exposing my full account to other clients. Migration was ok-ish except apple watch did not accept data plan. Telstra store and phone tech support and apple tech support frustrating. Eventually got it working. My opinion : stay with Telstra

  • DianeG1966 Diane Gould (@DianeG1966) reported

    @Telstra This link says the fault was only listed today. It has been down since the 9th. They promised us it would be back by the 16th. It makes it look like this only just happened. No more excuses Telstra, we have had enough.

  • nanoview Sir Geoff (@nanoview) reported

    @IanHartley_ I tell them . . When it's about Telstra, 'I don't use Telstra', About the Phone, 'I don't own a Phone', About the Computer, 'I don't own a Computer', About the Breached Firewall, 'I've called the Fire Brigade', It doesn't work though, they get angry and call back repeatedly?

  • AngryNana4 AngryNana 🐀🐀🐀 (@AngryNana4) reported

    @t_charn522 @Telstra Primarily because their customer ‘service’ is so abysmal. I’m still waiting for the @Telstra app to load. That makes about 2 hours so far.

  • s_coggin Sarah (@s_coggin) reported

    And this is why I don’t want to live on the freaking Mornington Peninsula!!! **** internet that makes it impossible to do anything!!! 🤬🤬🤬 FIX MY **** INTERNET TELSTRA!!!! @Telstra

  • showa6 Susan Howard (@showa6) reported

    @Telstra I have been charged on my bill a wrong amount. Someone rang me to fix it. Bill has come out with it not fixed. When I ring below it says they are closed and open 7-6pm. I rang at 1pm???Hi SUSAN, It's MARI from Telstra. My contact details are:1800135646 pin 1400. Mon-Fri

  • Bradstr01 Brad (@Bradstr01) reported

    @stuart_crooks @Telstra That is exactly the same issue I’m having

  • jeunj Victor Rodrigues (@jeunj) reported

    Has anyone had issues with @Telstra lately? Their support is absolutely shambolic and in such a poor state. You can’t talk to anyone other than presenting yourself at a store. They recently overcharged me and I have not been able to resolve it through there support channels 😞.

  • Jerrrrson Jerrrrson (@Jerrrrson) reported

    What Conroy won’t say is nobody was buying the NBN when he was in govt so his rollout figures looked like crap. He did a deal with Telstra to replace people’s PSTN with NBN with people having no choice. But people didn’t get internet they got a Telstra NBN phone. #pmlive

  • stuart_crooks Stuart Crooks (@stuart_crooks) reported

    @Bradstr01 @Telstra Rubbish customer service here, no detail at all on what’s going on. Weve been out for 8 days told today another 7 and today we have also lost phone as well as internet. Add to that mobile reception is rubbish in the area. Do you know anyone with pigeons?

  • foogu Ying (@foogu) reported

    @Telstra having problem with nbn connection, both your phone and chat not working. How?

  • 72Hallam Jenny Hallam (@72Hallam) reported

    Hey @telstra Wtf is going on. Phone & internet service has bn dwn for 3 days in a row. Last 2 days went out at 9am. I NEED my ph/net service!!! I PAY for a service!!! Why am I NOT getting service??? (Had to steal a neighbours wifi to send this) So not happy right now.

Map Check Current Status