Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 196
Brisbane, QLD 142
Melbourne, VIC 133
Adelaide, SA 48
Perth, WA 39
Canberra, ACT 4
Hobart, TAS 4
Hamilton Island, QLD 3
Central Coast, NSW 2
Geelong, VIC 2
Cairns, QLD 2
Riddell, VIC 2
Bathurst, NSW 1
East Devonport, TAS 1
Ballina, NSW 1
Konagaderra, VIC 1
Chinchilla, QLD 1
Sunshine Coast, QLD 1
Launceston, TAS 1
Sale, VIC 1
Ferodale, NSW 1
Mandurah, WA 1
Mount Beauty, VIC 1
Traralgon, VIC 1
Longford, TAS 1
Gold Coast, QLD 1
Margaret River, WA 1
Moranbah, QLD 1
Bannockburn, VIC 1
Maleny, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lorrg11 Lorri (@lorrg11) reported

    @Telstra I want to cancel my service. I wished to complain about the treatment I received in a store, to discuss my options. Now that, coupled with the weeks wasted trying to contact you. I am done. When I got one of many calls urging me to update my plan, they said I could keep the

  • albany_shania Katie (@albany_shania) reported

    I cannot see the pictures only read. Spotify has mind of its own. Not been able to stream 4 11days. As Telstra priority customer they r meant to have phone line fixed within 24hrs. At least I can read books and tweet. Hehe lucky followers. The whole 100. Am I a influencer yet?

  • mattyofthebell Matty (@mattyofthebell) reported

    @Telstra my work productivity goes down when I have to rely on an internet connection. And that, is purely a Telstra problem. I truly hope all the management are sacked and sent to jail for incompetence.

  • lorrg11 Lorri (@lorrg11) reported

    @Telstra Telstra. I've been trying to elicit a response from Telstra for weeks now. I have followed all instructions, to no avail. I have a serious complaint & am looking at cancelling my service altogether. I don't even have a reference number as I have never been able to get that far.

  • Cloudsurfermike Baron Von Cramm (@Cloudsurfermike) reported

    Is Telstra deliberately slowing down internet services so we more readily accept 5G when I complained about speeds they told me the 5G will fix that but no one in our area wants a 5G tower near their home .

  • Kraz_TV Kraz (@Kraz_TV) reported

    Yo @Telstra please address the mobile network outage in moonee ponds 3039. Outage has been non stop since Monday this week and nothing has been listed on your outage page.

  • wanderinganimal Michael Leahcim (@wanderinganimal) reported

    @KoganSupport 3)@KoganSupport. I have two services out here, yours for mobile internet & unlimited calls, hooked to roof antenna when I'm home, if that fails, I have Telstra dongle on same antenna that never fails. Although I don't trust Telstra, their roaming service out here is good.

  • Lilyt_art Lily (Sfw) ✨ (@Lilyt_art) reported

    @Telstra Can you guys for gods sake get rid of the thing that sends me straight to the self help thing and hangs up on me. I'm being sent in a loop, I can't reschedule my move order online and it tells me I have to call, I call and get sent back to the move order online page which again-

  • TheRealBill700 Bill (@TheRealBill700) reported

    @Telstra I been with Telstra since it eas The PMG, I have always had a PO Box for all mail, no problems you have sent there, now you want a street address to send charger too? I don’t have a secure street address?

  • poet47 Pamela Valemont (@poet47) reported

    Telstra is not only NOT providing an email service under BigPond, they are charging me and thousands of others like me for a non-existent service. They have been doing this since at least as far back as August 2020.

  • poet47 Pamela Valemont (@poet47) reported

    Telstra rings back, asks am I ready to take the call to help rectify my lack of email service that has been ongoing for months, asks me if I am ready to take the call, if so, press 1. I press 1, auto message says they are linking me to service person. Then call is disconnected.

  • mattcutlergolf Matt Cutler (@mattcutlergolf) reported

    People that complain on Twitter annoy me, so I'll be subtle.... @Telstra your customer service is pathetic

  • billus hater of sillyness🏳️‍🌈 (@billus) reported

    @Telstra why do you have such atrocious customer service? I closed my accout after porting my number to @Optus 4 weeks ago and payed my final bill in full, but you still have sent me a bill for this month. FFS get your act together. It seems almost impossible to

  • jisungtiddi emily (@jisungtiddi) reported

    @inniecam @Telstra i AGREE **** TELSTRA

  • Pooyadel P Del (@Pooyadel) reported

    @Telstra How long more before we are able to actually talk to someone? This chat / messaging system of yours is pathetic. You charge for premium service and terrible support.

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