Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 59
Melbourne, VIC 45
Brisbane, QLD 24
Adelaide, SA 14
Perth, WA 12
Canberra, ACT 4
Townsville, QLD 3
Hobart, TAS 2
Kurrara, NSW 1
Canowindra, NSW 1
Macclesfield, SA 1
Wollongong, NSW 1
Bencubbin, WA 1
Burwood, VIC 1
Sunshine Coast, QLD 1
Riddell, VIC 1
Ballarat, VIC 1
Bendigo, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • k_morrissey Dyatlov *** Incident (@k_morrissey) reported

    Oh look at that the form just deadset doesn't submit anyway I'd love to work for Telstra - the "Literally who gives a ****? Not me it's not my problem" company

  • MichelleGHunder MGH (@MichelleGHunder) reported

    @Telstra Yes my issue was sorted after speaking to you guys. Thanks

  • JaimeRu16257970 Jaime (@JaimeRu16257970) reported

    @Telstra What’s the issue with your internet? Outage from 16th, not expected back on until the 27th?! No notification. No work and no VCE studies happening here because of it. Right before year 12 exams. Not good enough.

  • VishnuuPanickar Vishnuu (@VishnuuPanickar) reported

    @Telstra Thanks! That's helpful but it says termination fees are for the cost of the console. Can I payout the remainder of the contract upfront? e.g. if I have 12 months left, I want to terminate the contract by paying the full $33 x 12 months?

  • btckr Barry Tucker (@btckr) reported

    @BazzaCC I will never ever do business with Telstra after they slugged me for 2 trunk calls I cldn't hv made. My diary at the time proved it. A relatively minor expense, but the principle is the same. Complaint dealt with by *pay up or else*. Pffftt!

  • TheShallowPond TheShallowPond (@TheShallowPond) reported

    @Telstra Might be another opportunity to point out the 4G backup isn't working. Hasnt worked since you contacted us about 2 Xmas ago saying we were using the 4G backup too much, cause there was some extended outage. I think your guys disabled it.

  • BaystonGroup Bayston Group (@BaystonGroup) reported

    @Telstra cancelled order SMB53083088 without explanation. 4 hours waiting for an ‘expert’ to respond on chat being the only contact us platform. You have the best network and the worst systems and customer service. What now?

  • lillyfnt lilly (@lillyfnt) reported

    @lachieeAU @Telstra maybe they can help

  • _itsme_xo K R I S T Y (@_itsme_xo) reported

    @Miss_N0159 @Telstra My sisters did that and the iPhone was a hardware issue..

  • Charlie51010577 Charlie Walsh (@Charlie51010577) reported

    @Telstra WTH. My wifi has been slow since April. The people I’m speaking with on the phone refuse to get nbn out to my address. I want it rectified. Paying upward of $100 for nothing

  • MichelleGHunder MGH (@MichelleGHunder) reported

    @skyloris Mine was the same until I called Telstra for help and they stopped. I was getting the ones where they used my numbers to call people too. Double whammy

  • joydeep17ghosh JD (@joydeep17ghosh) reported

    @VodafoneAU You ask to connect over DM but there is no intention to respond. Its past 11 pm and the service hasn’t improved (unlike what you promised) - been without network for past 5 days on 3 devices with Vodafone. If not for Telstra NBN, I couldn’t have even tweeted this. #VodafoneSucks

  • arunnair88 themalluwboroughman (@arunnair88) reported

    @Telstra Yup differentiating those 2 would be corruption indeed. I do not have an issue with speed, I am getting an error saying authorization failed.

  • arunnair88 themalluwboroughman (@arunnair88) reported

    @Telstra no help with your messaging team. so how is the bandwitdh allocation standard operating procedures configured for accessing content on netflix subs outside of the telstra bundle?

  • BaystonGroup Bayston Group (@BaystonGroup) reported

    @Telstra 1/2 “Thanks for placing an order with us. Unfortunately, we had to cancel this order as we were unable to confirm some details. Rest assured, we'll refund any payments made for this order (including any Telstra Plus points used).”

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