Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 547
Melbourne, VIC 491
Brisbane, QLD 354
Adelaide, SA 158
Perth, WA 155
Hobart, TAS 21
Canberra, ACT 18
Townsville, QLD 8
Cairns, QLD 5
Gold Coast, QLD 5
Geelong, VIC 4
Darwin, NT 4
Central Coast, NSW 3
Riddell, VIC 3
Hamilton Island, QLD 3
Atherton, QLD 3
Warragul, VIC 3
Piggabeen, NSW 3
Margaret River, WA 2
Newcastle, NSW 2
Sunshine Coast, QLD 2
Freestone, QLD 2
Jeremadra, NSW 2
Ferodale, NSW 1
Mandurah, WA 1
Mount Beauty, VIC 1
Traralgon, VIC 1
Longford, TAS 1
Moranbah, QLD 1
Bannockburn, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • farthing3 Escaped (@farthing3) reported

    @Telstra @Michael13584052 Australia stay away from govt 51% owned telco, atrocious service, support agents can't even speak english. @Michael13584052

  • yohornsby Julie Vaux (@yohornsby) reported

    @Telstra I checked the My Telstra app All thats says is there is an outage not why or how its being fixed

  • Strings2273 strings2273 (@Strings2273) reported

    @barkndogz @Telstra Absolutely killing me. Kids playing XBOX or PS4 and I’m trying to work and wifi says no internet connection. No communication from @Telstra until there’s a complaint. I bet I get turn it off and back on. Then need to set up Google home again PATHETIC

  • EMacskasy Evan King-Macskasy - Proud Cave Dweller (@EMacskasy) reported

    @kirkbroadhurst @Telstra We made that mistake. Got sick of their useless tech support and moved to Aussie Broadband. Best thing we ever did.

  • chubacker Lee Maynard (@chubacker) reported

    @Telstra as usual didn't think it would get to Andy. he must think he is doing a wonderful job. obviously he is a protected species. how is he going to know how poor a job he is doing if you keep hiding messages from him.

  • chubacker Lee Maynard (@chubacker) reported

    @Telstra I have hundreds of clients in that area and have had them for 14 years. their major complaint has always been poor internet and herendous mobile service as we need to contact these people prior to visit. "looking In to it " clearly may not be the answer

  • NotAbbee NotAbbee (@NotAbbee) reported

    AUSTRALIAN ADULTS: I NEED YOUR HELP!! is telstra or optus better for internet? :]

  • numloxx Carsten Bauer (@numloxx) reported

    @Telstra Service is up, but the slow speeds are still present in Paraburdoo.

  • farthing3 Escaped (@farthing3) reported

    @Telstra What about your residential customers? You close cases without resolving them!! @Michael13584052 You have had me for hours on phone, with chat support on your website for 1.5 to 3 hours daily now for weeks, with no resolution!!

  • FairDinkumCap Super Commando Dhruv (@FairDinkumCap) reported

    Hey @TwitterSupport Your sms services don't work in Australia for non-Telstra mobiles. Please fix it.

  • robflyte Robflyte (@robflyte) reported

    Telstra mail spam capturing is pathetic, it keeps on capturing the stuff I want and letting through the obvious crap.

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @AndrewK458 Ha! Iinet is sending out a Telstra technician to fix it. They still run the infrastructure …

  • kaino911 Dicktini (@kaino911) reported

    well you wanna hang out with friends on the weekend? well cross off calling telstra then. you'll have to have no internet connection for 2 weeks now. and forget about that other fun thing you wanted to do. push that back to 3 weeks later.

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @AndrewK458 I left Telstra years ago bc of all the stuff up. And their help desk was overseas and I doubled my time talking to them endlessly saying “I beg your pardon” or “I don’t understand what you’re saying”…

  • ssc7676 SSC (@ssc7676) reported

    @Telstra Improve your deals. You are the most expensive with the least data & service overall!

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