Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 80
Brisbane, QLD 61
Melbourne, VIC 39
Perth, WA 32
Adelaide, SA 15
Hobart, TAS 5
Canberra, ACT 2
Wollongong, NSW 2
Townsville, QLD 2
Mudgee, NSW 1
Parkes, NSW 1
Bowen, QLD 1
Gladstone, QLD 1
Flinders, VIC 1
Batlow, NSW 1
Cornwallis, NSW 1
Forbes, NSW 1
Launceston, TAS 1
Bundaberg, QLD 1
Killarney, NSW 1
Gilberton, QLD 1
Riddell, VIC 1
Murrumburrah, NSW 1
Mount Gambier, SA 1
Orange, NSW 1
Charles Sturt University, NSW 1
Twin Waters, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Joshy206 Joshy (@Joshy206) reported

    @FreezeSPreston @TPG_Telecom I thought nothing could be worse than the **** I've dealt with at Telstra and Optus, and at least the actually internet was incredibly reliable, but ******* the customer service is bad

  • naomi_t_81 Naomi Elle (@naomi_t_81) reported

    …to have dropouts, another client Telstra facilitated running a new copper line to the building of a client who’s service kept dropping out and never connected the new line, just copper cable hanging outside the building, @telstra blaming NBN and NBN blaming @Telstra

  • TjinLachlan Lachlan Tjin (@TjinLachlan) reported

    @telstra fix your sh*t please!

  • ZOOTV19783 ZOOTV1978 (@ZOOTV19783) reported

    @Telstra wow you really don’t care about customer retention. It’s all about over priced everything and your competitors offer more for less. You’re no longer a premium service Telstra. Your competitors offer the same and more and are cheaper and they are premium services.

  • Piqalogy Corey | PiqaL (@Piqalogy) reported

    @Goody @Telstra I remember when this was me every other weekend tweeting about how **** Telstra is

  • sportznut67 Ian Harkin (@sportznut67) reported

    @Tiny_Doughnut @Telstra @SuperNetball I subscribed and got in. I wasn't having any luck at all doing what I was doing so I gave up trying to get in as a Telstra mobile customer and I subscribed. It's not much money, so I'm not upset about paying it, but still...

  • BrittMezher Maidenwarrior 🖤😈🐀 (@BrittMezher) reported

    @ScomoThe I’ve had depression and anxiety for about 12 years but I’m always high functioning. I’m suffocating now. The never ending threats from Telstra to have my phone restricted and from the electricity provider to have my electricity cut off etc, is killing me.

  • sportznut67 Ian Harkin (@sportznut67) reported

    @Tiny_Doughnut @Telstra @SuperNetball And you know what the worst thing was. When I turned on my phone just before 7pm, there was a great big reminder notification there telling me the game was about to start. The game that I can't watch! So anyway, I'm going to have a try at deleting it and reinstalling it.

  • BeardedBlueOz BeardedBlue (@BeardedBlueOz) reported

    Dear @Telstra It is impossible to get anyone on the phone and your message support people are not helpful. What happened to y’all? The customer service is atrocious

  • Franko_Prussian Franko Prussian (@Franko_Prussian) reported

    @Telstra And people WILL die if they cannot get mobile reception to notify emergency services and @Telstra and @Optus will be blamed and there will be a massive investigation & it could cost you both millions of dollars so I suggest you do a little more than offer platitudes on Twitter.

  • jarodmellor TBOY_Jarod (@jarodmellor) reported

    Been back and forward with @Telstra support for a few days regarding a modem that has died, whatever morons they hire for support should be fired immediately. Asked me to perform a speed test on a broken router. Absolute Morons.

  • naomi_t_81 Naomi Elle (@naomi_t_81) reported

    Basically had to prove I was no longer at the address, have legal documents signed etc etc. I have not had any @telstra service in our household for a very long time. My dealings with @telstra have been on behalf of my clients.

  • BigGothTiddies 𝘽𝘼𝘽𝙔 / 𝙈𝙊𝙈𝙈𝙔 (@BigGothTiddies) reported

    So, there has been some debate about whether or not there’s service at the camp I’m going to. The camp says there is service for Telstra (my provider) but a few girls who have gone there in the past say there is no service. So, if there is no service, I will take down notes of +

  • Socrate90341168 So Crates (@Socrate90341168) reported

    @AnnetteJack6 @SarahTheQu33nie Yes!! Got in the **** at Telstra for saying that to a customer

  • Tiny_Doughnut Em / Tiny Doughnut (@Tiny_Doughnut) reported

    @alliecollyer @Telstra @SuperNetball Yeah, I wondered if it was because I updated it today - not sure how, but it seems to be working okay after a few off/on/delete/reinstall/login/logout combos! 🥴

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