Telstra Outage Map
The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telstra users affected:

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 259 |
Melbourne, VIC | 177 |
Brisbane, QLD | 169 |
Perth, WA | 118 |
Adelaide, SA | 73 |
Canberra, ACT | 13 |
Hobart, TAS | 8 |
Townsville, QLD | 7 |
Gold Coast, QLD | 4 |
Mandurah, WA | 2 |
Launceston, TAS | 2 |
Sunshine Coast, QLD | 1 |
Casino, NSW | 1 |
Moruya, NSW | 1 |
Cressy, TAS | 1 |
Maryborough, QLD | 1 |
Moe, VIC | 1 |
Bowen, QLD | 1 |
Cairns, QLD | 1 |
Willunga, SA | 1 |
Newcastle, NSW | 1 |
Sheffield, TAS | 1 |
Wollongong, NSW | 1 |
Central Coast, NSW | 1 |
Junee, NSW | 1 |
Portland, NSW | 1 |
Kiama, NSW | 1 |
Arcadia Village, QLD | 1 |
Kulin, WA | 1 |
Kurrajong Heights, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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bmizzi (@bmizzi_) reported
@AKatsonis @Optus Yeah nah, I realise that, just as a general sweeping statement, I’m happy I left. Telstra network is far better, Boost is good if you don’t mind not having 5G.
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Oceana Podling (@K8e1801) reported
@nineislands Boost mobile prepaid It's on the Telstra network so good coverage but heeeaps better value in terms of data and calls etc .
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Uniballer (@AKatsonis) reported
@Optus You didn't answer my question. How long will it take? I'm done. I am leaving optus. I have been a customer for 20 years will be going to telstra or someone else when I have a day off. This is messed up situation and handled very very poorly.
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Doc 黄 Oz has a better Govt, slowly improving👍 (@DocWSJames) reported
@just_brash @Optus Recently updated contract/ deal for everything, will look into what that 💲 will be to change, & look at other Providers (not Telstra). Very annoying with their Communication (lack thereof) as a long term customer
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john findlay (@johnfin39467966) reported
@nineislands We have to use Telstra because the others are worse in our area! Luckily we haven’t had too many issues.
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Squiddery 🌺🌺🌺 (@Squiddery1) reported
Internet (adsl, country) completely gone since Wednesday 4 am. Estimated restoration of service is 30 September...Every time I ring Telstra they suggest I go to the website....ready to kill
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Laughatsaltygeelong (@Laughatsaltyge1) reported
@EnLieten_ @patrickkeneally And go where? Telstra I'd rather lose an eye vodafone doesnt work unless cbd and lil dodgy companies all use optus infastructure mostly
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Parakeelia millions! 💉💉 (@PolAnimalAus) reported
@Telstra I pay on a tax invoice. Send it say 5 days before payment is due. I do not like this not getting the tax invoice one bit. Change your procedure—was a stupid idea that is probably in breach of the tax laws.
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Parakeelia millions! 💉💉 (@PolAnimalAus) reported
@Telstra Apparently you remind customers of the next payment due? I never got a reminder. You can send the tax invoice for me as the reminder. You are supposed to give it to us as the tax invoice is what we pay on. Why should I have to use an app?
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Amy Maree 🎀 (@fueledbyamy) reported
@Telstra my home internet isn’t working. No known outages/maintenance and our local shop said that there’s no bar on the account or anything. The internet is so slow that it’s unusable, is there anything I can do to work out what’s actually wrong?
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JOY ROMA (@nineislands) reported from Townsville, State of Queensland
Tweeps can you recommend me another phone provider since I'm not in the mines anymore...telstra is the ****** Qantas of service 😡
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Solo Monk (@JJKALE2) reported
Fck Optus.....i'm about to change back to getting my **** service from Telstra!
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Loki (@tbain_biddy) reported
@SpaceX I will give anything a go Telstra sucks. Brother has it works no probs.
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Hailey (@haileysaccount) reported
@modsognir @Telstra when I changed my name I got pretty habituated to the flow of contacting support and escalating straight to the relevant regulator at even the slightest pushback. it gets **** done.
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feralislandBud (@feralislandBud) reported
@nineislands they gave me a discount because i'm a regular prepaid customer . telstra and oputus are full of Sh%t