Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 72
Brisbane, QLD 55
Melbourne, VIC 35
Perth, WA 30
Adelaide, SA 10
Hobart, TAS 2
Gladstone, QLD 1
Flinders, VIC 1
Batlow, NSW 1
Cornwallis, NSW 1
Forbes, NSW 1
Launceston, TAS 1
Bundaberg, QLD 1
Canberra, ACT 1
Killarney, NSW 1
Gilberton, QLD 1
Townsville, QLD 1
Riddell, VIC 1
Murrumburrah, NSW 1
Mount Gambier, SA 1
Orange, NSW 1
Charles Sturt University, NSW 1
Wollongong, NSW 1
Twin Waters, QLD 1
Penola, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • rightwingpeter peter (@rightwingpeter) reported

    @kelly_rdc WORSE ! Look at The Robots at Telstra , All Banks, Insurance Companies , the more technology we get the service seems to get worse ! You all know , for this push 1 or 2 etc , my record with the CBA Bank is 42 pushes to tell a real person I was going overseas !

  • faerychay Chay (@faerychay) reported

    @Telstra extremely disappointed in the lack of service and accountability I’ve received since 10 Jan trying to sort out internet at our new home.

  • matthewshroud Matthew Carter (@matthewshroud) reported

    @Telstra do you support the Fairphone 4 on your network?

  • puppy_jpg puppy✨ (@puppy_jpg) reported

    internet’s out (has been since last night) & phone signal too weak to hold consistent connection……. thanks telstra!!!!!!!

  • TraceyCoulton Tracey Coulton (@TraceyCoulton) reported

    @andy_penn hey Andy still no NBN at my house after Telstra disconnected for no known reason 7 weeks ago. Another phone call from Telstra worker today who hung up on me because I said ****.

  • lakshayj577 @lakshayjain (@lakshayj577) reported

    @myGovau I am overseas and my international Telstra sim is not working as I have to activate roaming. Is there any other way I am able to access my myGov account while being overseas?

  • f1l3n0tf0und ---------+++--------- (@f1l3n0tf0und) reported

    @Kevin48134226 @Aussie_BB That would be Telstra's timeframe for sending a technician. "Upstream provider" = Telstra and everyone is pretty much stuck with their service levels.

  • theMickMorris Michael Morris (he/him) (@theMickMorris) reported

    How to waste your life... trying to interact with @Telstra to resolve a problem!

  • lizoluwi Liz Brown (@lizoluwi) reported

    @ByronStol funding on an hourly rate? I can't imagine anything Telstra does would be good. Are they using an offshore service

  • mirthisse Mirthisse (@mirthisse) reported

    @Telstra Not at all - still on the messaging service - my 4th consultant

  • NourHaydar Nour Haydar (@NourHaydar) reported

    Medibank Health Solutions had run the service over the last 10 years. The Govt says Telstra will deliver 1800RESPECT for an initial 5 years with the possibility of extension, "at an estimated contract value of around $200 million".

  • mirthisse Mirthisse (@mirthisse) reported

    Dealing with @telstra via their online messaging service is a NEW TYPE OF HELL - 2 hours so far on an issue that could've been sorted with a 5 minute call!

  • ghowells67 Gareth Howells (@ghowells67) reported

    @Telstra Yeah I did the esim request online and it said I’d receive and email in an hour or two but that email never arrived

  • faerychay Chay (@faerychay) reported

    @Telstra Yes. I’ve lodged a complaint 28341351

  • jxeeno ken tsang (@jxeeno) reported

    @dbph Boost, which is effectively a Telstra retail service It’s a mix of MNVOs and retail services for the other two carriers

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