Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 153
Brisbane, QLD 74
Melbourne, VIC 70
Perth, WA 57
Adelaide, SA 45
Canberra, ACT 8
Gold Coast, QLD 4
Hobart, TAS 3
Townsville, QLD 3
Toowoomba, QLD 2
Bundaberg, QLD 1
Nuriootpa, SA 1
Mount Gambier, SA 1
Emerald, QLD 1
Kadina, SA 1
Loxton, SA 1
Cairns, QLD 1
Rosalie Plains, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Darwin, NT 1
Traralgon, VIC 1
Sarina Beach, QLD 1
Midway Point, TAS 1
Port Stephens, NSW 1
Eulama, QLD 1
Ballarat, VIC 1
Joondalup, WA 1
Rowan, NSW 1
Newhaven, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • darcytudball Darcy Tudball (@darcytudball) reported

    @anthonytobin73 @Telstra Had a similar experience yesterday. Forcing direct debit on customers with no alternative and telling us it will make things easier for us. Lost me as a customer. As soon as my contract ends in May I'm going to @Optus.

  • darcytudball Darcy Tudball (@darcytudball) reported

    @corymedia @Telstra Yep just some bullshit from them. I have no problem with being charged a fee for being later with me bill (which I never am), but I do have a problem with them telling me there's only one way for me to pay my bill - and that's them take the money from my account. I'm done.

  • itsntconsult It's Now Time ! (@itsntconsult) reported

    @Telstra I am trying to connect a phone from existing Telstra service to NBN but cannot get through on phone for 5weeks

  • amymur92 Amy 😎 (@amymur92) reported

    @Telstra hi is there an outage in the west? I’m on sos and no idea why!

  • tee1000 Tomasz Oczapowski (@tee1000) reported

    In 4 weeks my Telstra NBN went from most reliable service to 22 outages per day. 3 different call centres acknowledged “no issues, see issues, your line is bad”. @Telstra how can I help you to help me? I really don’t want to cancel contract or ask for refund.

  • BrakelsRonald Ronald Brakels (@BrakelsRonald) reported

    It has been pointed out to me that Canberra has a Telstra Tower. I have spent a lot of time in Canberra but never noticed it. I can't think of a clearer sign our capital has too much ugly architecture, rather than the requisite amount required for a city to be a capital.

  • cold_shuga Katrina L. Hill (@cold_shuga) reported

    The solution is to open a new bank account just to pay phone bills. The @JBHiFi guy says this is a soft launch - so they have told no one about it before making it compulsory March 9. #auspol #telstra

  • xxshrederxx21 XXSHREDERXX21 (@xxshrederxx21) reported

    @Telstra Nah fr doe why Ur internet services so trash? I'm generally curious now, I'ma straight up guess y'all not gonna respond. AYO NOONE TAKE TELSTRA AS A PROVIDER THEY BE HELLA ****.

  • sevenseacat Rebecca Le (@sevenseacat) reported

    @Telstra It has not. I have an IQ2, and am trying to arrange a satellite install. Your text support gets as far as asking me for my account number, then goes radio silent. Repeat for every single day this week.

  • DOUBLEBLAQ elsie (･ω･)つ━☆ﾟ.*･｡ﾟ (@DOUBLEBLAQ) reported

    my wifi isn’t working again thanks telstra **** you

  • Lilal89156012 Lilal (@Lilal89156012) reported

    @Samira_Sarraf As well. Telstra sends the same message anytime NBN does any work and there’s a whole day outage.

  • greater__bilby greaterbilby (@greater__bilby) reported

    @Telstra My poor elderly, vulnerable parent. Remote Australia. Severe medical issues. 3 weeks without mobile. Telstra unable for no known reason to switch her prepaid sim to a postpaid account. 6 + hours in store and 'chatting' via the off shore chat service. I could weep.

  • Wombae_ Wombae (@Wombae_) reported

    @x_MsAu Been with Telstra basically all my life and holy **** I can’t wait to move out, nothing but problems with Telstra and the customer service is the absolute worst. I’ve spent 10 years trying to get mum to switch providers. Literally anyone other then Telstra

  • indoors_remain remain_indoors (@indoors_remain) reported

    @Leicnut Historically it's been our landline, but that's changed here in Melbourne because with the coming of the National Broadband Notwork (not a mistype) Telstra's abandoned the copper-wire landlines in favour of VOIP - which doesn't work with most major brand analogue phones @@

  • shnewm Suzanne Newman (@shnewm) reported

    @Telstra I have no confidence considering the 5-day troubleshooting I have endured - to no avail. My conversation with the support team is now captured in 55 screenshots! It would be hilarious reading if it was fictitious.

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