Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 226
Melbourne, VIC 151
Brisbane, QLD 122
Adelaide, SA 74
Perth, WA 69
Canberra, ACT 8
Hobart, TAS 7
Townsville, QLD 6
Gold Coast, QLD 5
Cairns, QLD 2
Freestone, QLD 2
Central Coast, NSW 2
Wollongong, NSW 2
Gympie, QLD 1
Plainland, QLD 1
Taree, NSW 1
Maryborough, QLD 1
Twin Waters, QLD 1
Mount Barker, SA 1
Marong, VIC 1
Bungendore, NSW 1
Murray Bridge, SA 1
Launceston, TAS 1
Seaforth, QLD 1
Sunshine Coast, QLD 1
Moruya, NSW 1
Darwin, NT 1
Cabbage Tree Point, QLD 1
Tully, QLD 1
Sailors Falls, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Ickon Ickon (@Ickon) reported

    @Telstra Thank you for the reply Jess, but I've repeated my problem to 8+ diff people, I finally got a case manager trying to help me. Really doesn't help when you get hung up on from your system to send me a txt that doesn't help, then to sit on your chat service for 4+hrs for a reply..

  • aquilaaudax2620 AquilaAudax2620 (@aquilaaudax2620) reported

    @alfombro @Telstra I don't want 40 sports that is why I us @telstra afl live app. Offer 1/5 of normal price for 1/50 of content of interest - you can keep Kaye (foxtel). I'll only watch free to air matches this season them. Wtf

  • Gemasp Gemma Edwards (@Gemasp) reported

    @Telstra Hi Dave, I’m trying to move my mobile & NBN service. Apparently it can’t be done in a single order online & I have to waste my time doing two requests. One would think if I was able to speak to a human on Friday it could be done in a single request....

  • Timetravaller Peter Buckley (@Timetravaller) reported

    @Telstra my incident i was expecting a technician visit tomorrow has disappeared from the track my reported faults.

  • Hipcatprintery Lawrence Finn (@Hipcatprintery) reported

    @Telstra It’s pointless even trying to call as your robo call system puts me into a text loop. Your text support don’t have access to the systems they need to fix any issues unless it’s a reboot your phone problem...

  • DavidDzienciol David Dzienciol (@DavidDzienciol) reported

    You are hopeless @Telstra Thanks for slowing my service down 1 week before the due change of address. You are a company that has lost the ******* plot with customer service!

  • ACMEBricks ACME Brick (@ACMEBricks) reported

    Not gonna lie, I'm gonna *****-slap ******** outta telstra until I get the right download/upload that I pay for. Every like = 50 slaps to a Telstra salesman.

  • tia46992437 tia (@tia46992437) reported

    @Telstra **** TELSTRA!!! AUSTRALIA HAS HAD ENOUGH OF YOUR **** SERVICE AND INEPT 'CLERKS' ON THE PHONE!!!

  • billymunn1 billy munn (@billymunn1) reported

    **** Telstra and everything they stand for #numpty

  • spazjuice swollen ***** (@spazjuice) reported

    @Telstra Really? Because you seem to be putting a lot of effort into pissing all of your customer off.

  • spazjuice swollen ***** (@spazjuice) reported

    @Telstra Yes. I’ve been trying to get an esim for my prepaid service. I got the sim at a store and they couldn’t find it after activation. She tol me to call for support which is impossible and chat support are completely incompetent and useless and tried to send me back to a store.

  • spazjuice swollen ***** (@spazjuice) reported

    @Telstra An esim is digital. I got the regular prepaid sim at the store. They tried to connect the account to an esim for me. Couldn’t find the prepaid service on the ‘system’. Gave me the qr kit to add the account to esim.

  • QuinnShorts Quinn. (@QuinnShorts) reported

    Dear @Telstra how do I file a complaint

  • psg_au Peter (@psg_au) reported

    @NBN_Australia @Telstra FFS - Can you two TRY to provide something that resembles STABLE Internet? My internet, over the weekend has been like a bobbing apple.... Down more that it's up. PATHETEIC. @ScottMorrisonMP - The most useless concept having to rely on TWO retarded Orgs

  • tezzr44 Tezzr44 (@tezzr44) reported

    @RonniSalt @Lynismyname56 @Telstra Complain to the Ombudsman and let them know it’s the only way to get meaningful action must be in their KPIs to keep those level complaints down. Got a whole month free when internet was down for 3 days while I’m trying to run my consultancy from hime. Their robotic AI sucks

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