Telstra Outage Map
The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telstra users affected:

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 228 |
Melbourne, VIC | 184 |
Brisbane, QLD | 181 |
Perth, WA | 91 |
Adelaide, SA | 78 |
Canberra, ACT | 6 |
Gold Coast, QLD | 5 |
Hobart, TAS | 5 |
Townsville, QLD | 4 |
Maryborough, QLD | 2 |
Launceston, TAS | 2 |
Freestone, QLD | 2 |
Central Coast, NSW | 2 |
Galiwinku, NT | 1 |
Alanvale, TAS | 1 |
Moss Vale, NSW | 1 |
Mile Bridge, VIC | 1 |
Denmark, WA | 1 |
Toowoomba, QLD | 1 |
Rockhampton, QLD | 1 |
Armidale, NSW | 1 |
Tamworth, NSW | 1 |
Cottesloe, WA | 1 |
Lismore, NSW | 1 |
Gawler, SA | 1 |
The Gibbers, NSW | 1 |
Wollongong, NSW | 1 |
Midway Point, TAS | 1 |
Warragul, VIC | 1 |
Moonbi, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rob (@givemeanamex) reported
@Telstra congrats, because of Mate's awful security you've just gained a 5G Home customer. Don't let me down bebe
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Julie Shead (@julieashead) reported
NBN - Telstra outages and continuing since 8pm last night inner west Sydney - such a lousy service.
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Alexander Scott (@Alexand50862120) reported
@Telstra I get that and appreciate that but it’s been 2.5 hours and the problem isn’t solved. All I’m asking for is a technician to come out and connect two wires
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Kiwifella1987 (@kiwifella1987) reported
@Telstra @Telstra I've got the app but nothing on there related to the xbox yet....hope that's not a bad sign
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The Duffster (@DuffmanGay) reported
@LesStonehouse @Optus Optus are forcing her to pay for another modem? That doesn't sound right at all. The service provider is obligated to provide equipment in working order and replace it if it is defective. I would take this as an opportunity to find a better provider. i.e. - not Optus or Telstra.
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Saxdude26 #DisabledButProud #RaymanRedemption (@Saxdude26) reported
@DuffmanGay @LesStonehouse @Optus Exactly. I'm with Telstra personally and have been luckier than most, but correct. The providers have an obligation to fix the issues/replacements with their provided equipment, be it a router, home phone or fetch box. If it is not your own router, it's Optus' cost.
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Eileen Ormsby (@EileenOrmsby) reported
@Telstra A bit over a month and never. I watched for it on an 8-hour road trip on the weekend and never saw it. Never comes up in urban areas. St Kilda has worse reception than ever
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Kaushal Reddy Ottem (@innovatewithkau) reported
@Telstra Hi Lee, Thankyou for checking in. I appreciate the follow-up. I couldn’t get it sorted over the call with customer care. I had to walk in store. The store was more friendlier than customer care on call! Thanks
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BenFruit (@BenFruitTwitch) reported
If my internet doesn't get fixed in the next 24 hours I'm challenging Telstra to a duel. IT HASNT TURNED ON IN 4 DAYS I'VE PRESSED THE RESTART BUTTON LIKE 30 TIMES HOW DO THEY STILL THINK THAT WILL SOLVE THE PROBLEM HOLY ****. THEY ARE STUPDIER THAN ME HOLY ****. SEND TECH PLZ.
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𝕄𝕣𝕄𝕠𝕟𝕜𝕪𝕪𝕪 ☣ (@MrMonkyyy) reported
Pov: You are about to cancel all plans with @Telstra. STORY TIME, forgot to pay my bill it was 1 WEEK late. so what happens they turn off my services, pretty much I had no internet or calls. And that was on the day im trying to drive home, (More in comments)
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KASCHU (@kaschuuu) reported
@MrMonkyyy @Telstra sucks @Telstra how dare u
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Breezie (@Gday_im_Breezie) reported
@BenFruitTwitch I never had anything but trouble and frustration with telstra mate, ditch them and call someone like iinet/Internode whatever they call themselves and switch. though i would like to see that duel!
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AussieRogue (@AussieRogue) reported
@Telstra @BenFruitTwitch worst company in australia.
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Techknowledgy (@t3chkn0wl3dgy) reported
@EileenOrmsby @Telstra Cancel that. I think I might become her next bookdom, I mean victim.... You all better help her or you will too! "Who Do I Have to Kill for 5G!!!" You owe me royalties if you use that title though @EileenOrmsby
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𝙧𝙞𝙡𝙚𝙮 🎵 (@wholesomeriley) reported
TELSTRA FIX YOUR SERVICE MY INTERNET IS BEING THE SHITTEST ITS EVER BEEN IN 5 YEARS