Telstra Outage in Townsville, State of Queensland

@Telstra That didn’t help the last 3 times!

@Emma_Janexxxxxx @Telstra I have no plan, cheers. 😚 I am with @ALDIMobileAU (pre-paid) which also uses the Telstra network but costs me $15/m.

@Telstra I get that the network and the usage is different in big cities and in the country but nowdays all business need a mobile, and unfortunately some people expect 24x7 availability. No network, no business, no $$$. 😑

@Telstra Plus raising a concern like that is heaps of time which I have lack of atm. I'm just back from Europe where the network works even in the metro, here in #Townsville it disconnects in the elevator or undercover carpark too.

Telstra Wifi in Morphett Vale is there a problem?

@robfarago @Telstra yes it does. but not sure were it is or impact on our service

@Telstra we received a hand delivered obvs urgent letter requiring us to phone 1800 136 691 to org a technician to replace a UPS as it could catch fire! Yr customer service could not help and hung up on us. Please advise.

@Telstra I contacted #Telstra through MyTelstra and 5 hours later I was contacted .... after another hour of contact, I was told they will log a ticket and someone will contact me in 1 to days.Not good enough. You are meant to be the flagship carrier ... fail.@andy_penn

@Telstra What I wanted was the same contract pricing and conditions as the 5G plan, but utilising the 4G network instead.

@Telstra Well the store said they wont take the chance as they may decline the credit.maybe someone needs to make the notes clearer so that the store can actually swap the phone over.apparently if it said the store would get reimbursed they were willing to do it.nobody wants to help

@telstra I am over this, You have had 2 weeks to provision my phone. You have until close of business Monday 18th January to provision the phone or I will terminate the agreement citing Telstra’s inability to provide the service. #auspol @PaulFletcherMP

@Telstra is your msge app working? You say it’s supposed to be like txting a friend....so far it’s like txting a bot with amnesia. 3 days looping seeking response to question. If you’re going to drive customers to your app for service, have the ability to serve them. #cxfail

@Gazza42195 Been out since around 8am. Telstra went about half hour after the power went off. The Telstra problem seems to be the tower we have. Not sure what the power problem is. Was surprised the landlines went down too.

.@Telstra, how does one report a line down over road without having to navigate your ridiculous phone menu system or useless messaging app? #Telstra