Telstra Outage in Townsville, State of Queensland

Good morning @Telstra Our NBN is not working and I can't find any outage information anywhere online. Was working fine last night.

Damn You @Telstra 😤😤😤 My Two times Phone call to Indonesia Cost Me $68 😤😤😤 went to customer service at Castletown but they seem don’t care..at all

@Telstra I wanted to talk to a human in front of me about my iPhone ear speaker not working properly and possibly purchasing an Apple Watch. And as far as prebooking, not everyone has time or knows what they’re doing every hour of the day to be able to do that.

@Telstra You really need to fix your Telstra stores. I do not expect to go into one to have to put my name down on a list and wait sometimes up to 3 hours to be served. 🤬🤬 I’d call your call centre…… but I cannot understand the people I’m talking to Keep jobs in Australia!

@ReganAM2210 @Optus @Telstra If you don’t have much luck get in contact with Aussie Broadband and connect with them. They don’t **** around like the big guys do and they’re direct and up front.

Hi @Telstra! I use my iPhone as a remote for my #TelstraTV. However, I did an update last night and now my iPhone can’t find my #TelstraTV on my network. Any advice? Thanks

@Telstra That didn’t help the last 3 times!

@Emma_Janexxxxxx @Telstra I have no plan, cheers. 😚 I am with @ALDIMobileAU (pre-paid) which also uses the Telstra network but costs me $15/m.

@Telstra I get that the network and the usage is different in big cities and in the country but nowdays all business need a mobile, and unfortunately some people expect 24x7 availability. No network, no business, no $$$. 😑

@Telstra Plus raising a concern like that is heaps of time which I have lack of atm. I'm just back from Europe where the network works even in the metro, here in #Townsville it disconnects in the elevator or undercover carpark too.

@burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that

@RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!

So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2

@Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting

So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.

@Amaralee23 @Lion6272 It’s working from bedroom to lounge so far so good Telstra is garbage where I live no signal

OMFG....Telstra customer "support" is so incompetent that all you can do is laugh.

@stilgherrian @Telstra The tower is confirmed turned off but hundreds of people are not covered by an alternative tower. This is allegedly the reason why it isn’t an outage.

@michaelneale @Telstra Like today, I’ve been in chats with two different support people, each of which got dumped somehow after an hour each, and the process starts again. Three different people responded on Twitter. But we’re still no closer to knowing when this will be fixed.

@Telstra HI Tanasha, Ryan is already chatting with me re this — but I’m wondering whether your trust is misplaced. :) We really need someone to acknowledge that this problem exists and an ETA on when it’ll be sorted.