Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (27%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Joondalup, Sydney, Melbourne, Adelaide, Arumpo, Brisbane, Newcastle, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Phone | 4 hours ago |
|
Joondalup
|
Wi-fi | 5 hours ago |
|
Sydney
|
Internet | 15 hours ago |
|
Sydney
|
15 hours ago | |
|
Sydney
|
Phone | 18 hours ago |
|
Melbourne
|
Phone | 18 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Raymond McKeown (@RaymondKeown3) reported@1Swinging_Voter Is it on a Telstra network?
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deirdre ritchie (@deirdreritchi10) reported@strangerous10 Telstra has problems but it's not due to China. Especially in the regions and that is the reason why so many have turned to starlink. Because it works.
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Autistic Frogler (@AutisticFrogler) reported@Telstra >Outsources entire workforce to India >Create national outages >Support staff entirely based in India >Scammers also based in India Telstra: "Sorry lmao"
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Wayne Reardon (@WayneReardon) reported@Telstra Don't worry, we're used to bad service in this country. You should give Aus Post a go next. They are even worse than you lot.
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Tom H (@realTomHamilton) reported@BareSware @Telstra I’m paying for a service that’s not been delivered. If you go a restaurant and pay for your food but you never receive the food, would you accept the restaurants apology as compensation? Or would you want your money back?
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra You must be deaf and blind. It was a massive outrage when Optus went down too. Not everything is about an agenda **** head.
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Lynn Phillips (@HappyPawsTreats) reportedJust got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"
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***** Fitch (@FannyFitch) reported@blakandblack yep, they use lazy, lazy scapegoating. here and now example : while tech experts trace the Telstra outage to internal hardware and software issues, Barnaby baselessly blames China for foreign interference. Cheap scapegoating, dog whistling their base, rather than real solutions.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum
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TassieDevyl (@TasDevyl) reported@geerlingguy Bloody hell they were so focussed on profit they didn't bother upgrading their timeservers? Let's hear it for John Howard who decided to privatise Telstra to help cover up his Govt's. own dismal financial track record.
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Terry Riley (@dankatriley) reported@GoodyPunch @BilsonhBilson Who, Telstra or the government? If the latter, that is a ridicoulos claim. Selling it holus bolus was probably a really bad idea in the first place. Guess which government did that over 25 years ago.
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jackie ♡ (@mouldygirl06) reported**** telstra for making ****** modems
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Nigel Withers (@MajorBlipvert) reported@VoteLewko Telstra is probably still carrying decades of tech debt. That old stuff has a bad habit of biting from time to time.
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wild (@wild68223259) reportedIt was all the go in the 1980s to make up for the inflation created by the Vietnam War and the abrupt increase in oil prices. That’s when we got the economic rationalists - tax cuts for the rich, razor gangs for everyone else. Welfare and public service cuts, deregulation of banks and privatisation. Back story is interesting - same folks at work behind the scenes. Yes, GDP went up, but wealth only flowed to the top end. At least Labor under pressure, only semi privatised Telstra and retained controlling shares. Qantas was different. Comm Bank should have at least mostly stayed public -my Mum only had a chance at getting a house because of it, but if we add in subsidies and failures, it has largely cost taxpayers far more and not just financially.
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John (@jrgibson1) reported@Telstra Does this mean you ain’t gonna jack up your prices this year? Or are you going to use this outage as an excuse to charge more??
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Trev (@Trav57510252527) reported@Telstra Sorry have to let you down @Telstra I wont be paying my bill this month.
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KeirAndo 🇦🇺 🏴 (@KeirAndo) reported@LeeRespecter Imagine if she held Ministers to the same standards. I mean Telstra had an outage for an hour or two for the first time in a decade or two. What public service functions that well
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wazza_gc (@WazzaGc) reported@CoaltrainHunter @AnikaWells She's trying to playoff negative public sentimate at Telstra by coming across as someone authoritarian. She doesn't know much, she did say just use wi-fi calling during the outage.
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Spike’s_Point_Of_View (@OziBloke2009) reported@Spanners_cat Do you think the Great Twitter/X/Facebook/bluesky/my space ruckus of 2026 had a detrimental hand in this weeks Telstra outage? I’m seeing a common thread here.
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Glenn Hodges (@glenn_hodges) reported@myaeversx I think we have identified the cause of the recent Telstra outage right here!! Someone decided to try and break the internet!! 🥵
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10 News (@10NewsAU) reportedTelstra customers who were affected by the widespread outage last week will be able to apply for compensation. The incident left millions of Australians without phone coverage, halted public transport services and impacted digital payments at businesses. The telco’s CFO said customers will have to provide clear evidence of their loss and an estimated claim amount, which will be assessed on a case-by-case basis.
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𝘊𝘦𝘯𝘵𝘳𝘦𝘝𝘪𝘣𝘦 🇦🇺 (@centrevibe) reported@mettifo79 @Nev92612361 Coal plants are old and costing too much to repair, they are out of operation more and more, gas is expensive thanks to Howard and nuclear was banned to sell Telstra. Renewables are reliable and produce cheaper energy. The wholesale price is going down.
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Jokarman (@jok4r_) reported@Telstra So an apology but nothing to make up for the issues it caused?
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Cool McCool (@MisterSpock8888) reported@Telstra 3/6 3. Doesn't make sense. "We" & "I". Is she apologising for her team? Shud read "On behalf of TLS, I apologise for the disruption our network failure caused last week.” Paragraph 2 "Issue...caused signif disruption...people rely on us". thanks for telling us what we know.
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra Oh the same old boomer slop. Hurry up and die from old age or diabetes like your fat as **** countrymen.
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Teflo (@teflocarbon) reported@agroasx @Telstra Flexing 23 likes, lmao You do realise that Starlink is severely capacity limited compared to mobile towers, right? It's actually beneficial for the business models of mobile providers if they don't need to run very expensive rural towers to service like 500 customers.
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Giordano Bruno (@hellenomania) reported@Telstra You don't even explain what you did? That is NOT taking responsibility, just saying SORRY, OOPS, is NOT responsibility. What was the CAUSE of the bad firmware time stamp? Ai ? Outsourcing to India ? Outsourcing to India where they used Ai?
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Ferdie Khnopff (@FKhnopff) reported@Democracy_Duck @ABCmediawatch Are you suggesting giving the network back to public ownership? To an organisation like NBN where rejects from Telstra & Optus go to work? (Including Telstra's so-called risk management 'experts' BTW) With ACMA keeping an eye on things?
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MsNobody (@MrsNobody21) reported@telstra Why the hell do I STILL HAVE NO SERVICE????!
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TheBlackRaven (@DanishDayle) reported@GraemeEtt If it's being sent via Telstra or Optus god help us.