Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (48%)
• Phone (34%)
• Wi-fi (8%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Canberra, Melbourne, Hobart, Brisbane, Adelaide, Sydney, Geelong, Penola, Cook, Perth, Nuriootpa, Loxton, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Canberra	Internet	6 hours ago
Melbourne	Internet	11 hours ago
Hobart	Internet	11 hours ago
Brisbane	Phone	15 hours ago
Adelaide	Internet	15 hours ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 6 minutes ago

  @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

• 
  SnowmanNFT (@NftSnowman) reported 7 minutes ago

  @NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

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  Steven Payne (@CmonMick) reported 8 minutes ago

  @meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land🫤

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 9 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  Dave Jones (@eevblog) reported 13 minutes ago

  UPDATE: Dodo contacted me and transferred the Telstra number manually. Said it could take two working days. Several hours later my Telstra SIM is now dead and the new Dodo SIM doesn't work. The website just shows "Order in progress". And now it's Friday night.

• 
  slugger 🔴⚫️⚪️🧀 🇦🇺 (@saintslugger) reported 13 minutes ago

  @AFL @Telstra @essendonfc Poor prick

• 
  Jesse (@JesseValeri) reported 13 minutes ago

  @Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.

• 
  oneonethreeinvesting (@113investing) reported 18 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  xroadie (@xroadie) reported 23 minutes ago

  @BassonBrain @Starlink But an iPhone can connect to the phone network via the starlink wifi….without Telstra

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 24 minutes ago

  @KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,can’t afford gym,back on dole! Menopause worsened & mental traumas! I’m now on Disability dole & NDIS. My weight back 100+ kgs😢! In Pandemic I desperately started Yoga Teacher course on Udemy

• 
  Devil's Avocado (@CaptHughBeard) reported 25 minutes ago

  @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

• 
  y (@yuyan497) reported 27 minutes ago

  @Samantha7ey it's the telstra network 😭

• 
  jayzco (@jayzcoz) reported 34 minutes ago

  @gasugasu1984 I’ve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I haven’t done a speed test. Likely cheaper services available.

• 
  Mel Palling (@MelPalling) reported 42 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  D.J. Grey (@akintowarlock) reported 43 minutes ago

  Dear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.

• 
  SNOOPREY (@SNOOPREY77) reported 44 minutes ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 44 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 44 minutes ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  Stuart Bland (@96Mrbsa) reported 45 minutes ago

  @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

• 
  Michael Abbott (@AgentAbbey) reported 48 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  Kranky Kath (@kathtatts) reported 48 minutes ago

  @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

• 
  Bri 🧑‍🦯🌻|| SUPPORT 🍉🍉🍉 (@BHanchen) reported 49 minutes ago

  Yo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 51 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  Joanne Jones (@JoanneJ37319580) reported 52 minutes ago

  The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

• 
  Tony Walton (@TheCyclonesSka) reported 54 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  Veritas (@jarro56) reported 55 minutes ago

  @karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

• 
  Peter Dewar (@PeterD84508) reported 57 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  Antony (@Antony_Collins) reported 1 hour ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  🐙Mythical Mira 🪸 (@Mythical_mira) reported 1 hour ago

  lol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up

• 
  NewsTongue (@NewsTongueX) reported 1 hour ago

  🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.