Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (10%)
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Total Blackout (4%)
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E-mail (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Gladstone, Brisbane, Sydney, Perth, Flinders, Melbourne, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Gladstone |
Phone | |
| Brisbane |
Internet | |
| Sydney |
||
| Sydney |
Internet | |
| Perth |
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| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Harris
(@quippa78) reported
@Telstra AFL live pass has been canned?? This is a big let down. One of the prime reasons I and many others stick with your service. The Kayo deal is ok value, but it takes the shine off what has been a superb deal over the last few years. Disappointed.
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Stuart Crooks
(@stuart_crooks) reported
@Telstra Your outages pages have never informed users why and what the outage is. Just , your service is interrupted . Just tell the community what’s going on please !!! Be honest
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e l 🖤
(@middaysquirter) reported
@Optus you’ve officially done it, I’m an an emergency situation and can’t contact my family because you’re app is ******. Switching to Telstra if I make it out alive
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Louisa Budiharto
(@lizbb_) reported
@Telstra Same issue again Redfern - please advise
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AngryNana 🐀🐀🐀
(@AngryNana4) reported
@Telstra Long story. Telstra suspended my service without reason or warning. Lifting the suspension should only take an hour according to your website, but your call centre advises 24-48 hours. Not nearly good enough, and this is the second time you’ve done this to me in less than a year.
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Amandeep singh Saini
(@Amandee05831807) reported
@Telstra **** you Telstra. Soo slow, paying $100 a month
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leolion87
(@alicesiecker) reported
@Telstra Phone comes of contract in October......never changed
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𝒓𝒉𝒊 💚🏹
(@amellzinq) reported
@NBN_Australia contacted Telstra again this morning and they said they can’t get anyone out here until Monday to fix the box, as we’ve learned that it’s now a fibre problem, which is screwing with my university studies as i’m missing out on very important Law classes online.
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marie5
(@marie19705) reported
@anthonylindle10 @twtrrr @YMangostein telstra put me on the default list twice and gave me a bad credit rating, the ombudsman made telstra take them off twice...
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John O'Kane
(@jok2607) reported
@Telstra My Internet speed is 14Mbps. How FAST is your Internet? Chifley 2036 Galaxy Note 20 ultra 5G. Quality service Telstra. Like this all the time.
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Mick
(@Mickle_79) reported
@Telstra Hi, I do not have an order number, I have the phone but I am having problems with having it connected to Telstra!
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Penelope 🐀🐀🐀🐁🐁🐁
(@Dancingchick56) reported
Hey @telstra @andy_penn They’re sick of telecommunications companies that promised the world when you sign up for the Internet, and then when you’re having a problem with it and it won’t work, they won’t pick up their phone to answer your call in any kind of timely fashion.
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ع
(@xallawi97x) reported
@Telstra Hello there This is Ali AlRabea acc no: 2000651962977 I suspended my both numbers last month and you guys just sent to me a bill with $163.57!! It doesn't make any sense!! You guys must to fix this issue rn otherwise l'll only pay for my Taplet plan. Kindly regards, Ali
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That guy
(@maio_peter) reported
@Michael17668283 @Telstra I'm sorry I don't understand. I built a high performing business and have numerous properties in Sydney. My kids and grandkids will never need to work. Why should I not enjoy the finer things? What is success to you?
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ling sun
(@lingsun37112555) reported
@Telstra Bad company
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Cranky Pants
(@crankydaks) reported
@Telstra She's never had a driver's or shooter's licence, never held a passport. We were told she'd need to get a proof of age card. A full Australian birth certificate is needed for that. Doesn't have that. Would need to apply for that also. She might as well not bother. All too hard.
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Luke blakeway
(@blakeway_luke) reported
@Telstra I got the dashcam off the rewards thing its ok but mount started to slide down my windscreen due to the sticky goo it looked like it never could handle hot days so had a fun time removing the rest of that stuff it looks like it's been melting
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Penelope 🐀🐀🐀🐁🐁🐁
(@Dancingchick56) reported
Good morning @telstra @andy_penn Still waiting for the internet to be fixed. Still paying for a service not received.
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CherylSlocombe
(@Demonchessa) reported
@Telstra Thought so, worried that elderly non online savvy customers may not realise this. After picking up receiver there is the usual mechanical sounding pause before an accented voice cheerily says they are from you & asks about internet, then I hang up!
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Bazza
(@BarryAdlam) reported
@andy_penn @Telstra wasted almost 3 hours trying to report a Phone fault, it is not possible as 132200 only accepts call from Mobiles, 3 calls to Telstra Platinum, no help as they don't understand Engish/Australian, and just tranferred me to a number that doesn't deal with faults
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Stuart Crooks
(@stuart_crooks) reported
@Telstra What’s causing this outage please and why will this be 2 weeks without service including phone and tv. This is ridiculous
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A.C. Flory
(@ACFlory) reported
@EffingHardy @Telstra Telstra pulled in favours and talked M.Turnbull to pay for the decrepit copper wires that Telstra owns. Attaching fibre to that dinosaur of a network is going to cause problems. BTW my ISP - Internode, yay! - is switching me over to NBN in the next week or so. Fingers crossed.
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Pedals like
(@abagofspanners) reported
@Telstra abysmal customer service as usual. Website says I can only have issue fixed by calling, then get recorded message saying go to website and auto hangup, thanks for absolutely nothing but still charging me an arm and a leg
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Satya V K
(@msvkumar) reported
I'm having trouble with @Telstra resolving my issue with the phone unlock, for the last 4 weeks +. I have paid unlock fee. I reached customer service only to hear it is being investigated. Help me exercise my consumer rights for all the trauma, is consumer VIC the place to go?
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Stuart Crooks
(@stuart_crooks) reported
@Telstra Maybe if you told people this is related to the uniti buying Telstra velocity last year and this outage is related to massive problems with the switching to their gear, we would all be more informed... no ?
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Queen P
(@paigemalice) reported
Thank you so much to Telstra for slowing my internet down to a snails pace. And thanks to your technician on the messaging service who is apparently taking 20min to write out a response
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ع
(@xallawi97x) reported
@Telstra Hello there, I suspended my both numbers last month and you guys just sent to me a bill with $163.57!! It doesn't make any sense!! You guys must to fix this issue rn otherwise l'll only pay for my Taplet plan. Kindly regards, Ali.
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Calmette Lahoud
(@KingCalmette) reported
@Telstra how ******** can you update your details when you can't get in contact with @Telstra to let them know that you need bills sent to address not email as don't use email fuckwits
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Brad
(@Bradstr01) reported
@Telstra Raining today. I guess the outage in Leppington that has been going on since Tuesday the 8th won’t be getting looked at?
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e l 🖤
(@middaysquirter) reported
@squeakylad @Optus @Telstra I feel bad for Kyri (furry) for working at such a corrupt and evil organisation.