Telstra Outage

Fix my Internet fix my Internet fix my Internet fix my Internet fix my Internet fix my Internet please @Telstra

@Telstra I ordered a new SIM, which did not get delivered to me. I got my first bill, and the address and plan is wrong. Order email had the correct address. I can’t get this fixed over the phone or with the chatbot. I’m being charged for a service I don’t have access to. Fail.

@peterp79 @Aussie_BB @Telstra @NBN_Australia Also, 25 is minimum - so you should be getting 22 ish... plug a laptop INTO the modem and do a speed test. WIFI is probably what’s slowing you down too

@trevorlong @Aussie_BB @Telstra @NBN_Australia Yep FTTN. It’s horrible!

@Telstra I have checked all of the things with all of the technical people every day there is nothing left to check you just need to fix it

@trevorlong @Aussie_BB @Telstra @NBN_Australia WiFi. Standard Plus speed unlimited. I’ve been told I’m in a bad area. Speed is consistent with what neighbor’s are getting

@DustyPee In still waiting on a phone from Telstra I ordered over a month ago. The 🦠 is great for ecommerce **** arounds

@startrack Terrible service. Had a parcel from @Telstra which was shown as delivered on the order tracking site but which I did not receive. And another order which instead of ringing the doorbell to deliver was left a note in the mail box to collect from post office.

@Telstra Terrible customer service. Could not find any support for a charge in my bill which is not supposed to be there.

@NBN_Australia @VodafoneAU NBN is an absolute debacle. Next Door neighbour gets 100mb and I’m barely pulling down 30 mbs a second with drop outs. @Telstra and their crap copper roll out. Absolutely disgusted in the lack of care and accountability on the spend of public funds.

@Telstra Aww! Thanks Cas! Maybe flag the imminent class action with your superiors because I suspect many of your customers have had enough of Telstra's piss poor service...

@andy_penn @Telstra After close to a month I finally have a service. No thanks to @telstra & @andy_penn I then had to negotiate not to be charged for a service I didn't receive. What a shocking and terrible experience. #USA #Telstra #centrelink #Netflix

@andy_penn @Telstra Andrew based on@my personal experience over the last few months you really need to prioritise helping fix customer issues opposed to sitting on the couch... do my if you would like to understand the issues or not !!

Murrurundi's taps turned on in drought-ravaged town living for years on restrictions Sorry i cannot comment too much as the ute bute Telstra NBN will not open up parts of the article . Third world network

**** Telstra they’re ******* dumb worst internet I’ve ever ******* used they’re so so stupid and dumb I hate them they can go die

Hi .@Telstra We’re a Melbourne SME - earlier this week you disconnected our office number by accident and we’re having great troubles getting you to restore. This is a real business risk when we are just about to go into a recession. Would appreciate better problem solving

@maediocre It sounds really harsh but it happens everytime I need anything from Telstra :( And I always have to escalate it before **** gets done.

internet ****, dc from first tarkov raid, gs @Telstra

@maediocre I understand covid but Telstra needs to get their **** together to help people affected by it too. You cant do anything from home without internet, and its costing you a fortune in data. And this problem seems like its been going on for a while...Its not hard to fix on their end

@Telstra How the heck do I disconnect my NBN service when there is no one around to answer your phones or reply to my chat messages. I would really like to do this very soon.

@maediocre Not being a total Karen. Telstra is dog **** when it comes to customer support

Twitter and Facebook are a common carrier no different to say, Telstra or Optus. They provide the lines as it were or the mobile network but they don’t get to referee or insert their opinion into the conversation between the phone users. #auspol #credlin

@Telstra We ordered two items via the Rewards Plus incentive on the 17th March, got the receipt confirmation and that is it. Points deducted and no items. There is no online support chat feature either on the website. I don't have the time to call to follow up on this.

Hey @Telstra - I've tried contacting you guys via the app and here and haven't received a reply. Really frustrating when I'd just like a response. Any help would be appreciated right now.

never mind, it's just telstra being incompetent as per usual, idk why i'm even surprised

@Telstra hi team. I've had internet issues & you've insisted on sending me a new modem despite it being an issue with your service. Finally arrives today, plugged in & we can't activate due your team saying shipping being in progress. It's here and it's plugged into the wall. Wtf

@Telstra who can i talk to about $60 to $90 per month in overcharges on my bill. A problem thats been going on for over a year now and which i always get assured has been fixed until i get my next bill and its still there. Yes you're busy in these times but i need correct bills

When you have online lessons and your @Telstra service has been offline for more than it's been online the past two days Euuugghhh Why is the NBN such trash (And of course no phones either)

@octomocha damn and i thought telstra back in australia was bad

@walshross @Telstra Same problem here - no tech support, no nothing... @telstracareers @Telstra @Telstra_news @TelstraEnt @telstradev Belong is a subdivision of yours... If Belong can't serve its customers, as the owner of the business, maybe you should!!!