Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 02/27/2026 09:05

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane Internet
AustraliaSydney E-mail
AustraliaMelbourne Phone
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaMelbourne Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • CalebMcLean05 Caleb McLean (@CalebMcLean05) reported

    @Telstra Currently networks are fine, although they have been off an on. The issue may be resolved.

  • LesleighAltmann Lesleigh Altmann 🇦🇺 (@LesleighAltmann) reported

    @CatLamin AND our Telstra phone service (up until a few years ago) wouldn’t talk to me unless the Mr of the house gave permission to make the changes I needed 🥴🤡

  • cosmicpinot Brian P Schmidt (@cosmicpinot) reported

    Jenny and I literally just drove into town to our son’s NBN to get an internet link fast enough to sign an electronic contract - not sure what’s up @Telstra with the 4G network, but it’s slooooow tonight everywhere

  • 432wheels Greg Lamb (@432wheels) reported

    @Telstra They haven’t been too good with technical problems lately 🥲

  • welchyyyyy_ Nick. (@welchyyyyy_) reported

    Wifi down and mobile is terrible, sort your **** out @Telstra

  • baegle527 emaiden extraordinaire💙💛 (@baegle527) reported

    i have truly never hated anything more than telstra’s customer service ong

  • numloxx Carsten Bauer (@numloxx) reported

    Slow 4g mobile internet again @Telstra Paraburdoo airport.

  • cqfood cqfood (@cqfood) reported

    7.48pm after 2 days @Telstra says they are reaching out to help

  • spiritgateoz Peta Terry (@spiritgateoz) reported

    @AnaMilosevic7 Absolutely love this @AlboMP: please make sure that you analyse the Sunshine Coast hinterland & fix @Telstra's unreliable mobile & fixed phone/internet services. Stick your meter on the postie's bike - if a truck doesn't go there.

  • cqfood cqfood (@cqfood) reported

    @Telstra Pretty poor response

  • gdwilk The Potts (@gdwilk) reported

    hey @Telstra super excited to be messaged this morning informing me of a change to my phone plan. even more excited to find out i get to pay an extra $6 a month for service that’s as unreliable as the essendon football club. THE BEST!!!

  • 432wheels Greg Lamb (@432wheels) reported

    @Telstra What DNS setting should I use for 5G home modem AW1000? Every DNS provider is so slow compared to my NBN with smart modem 3. No option for manual DNS setup

  • atmrtwbike Stephen Jones - A Thousand Miles 🇺🇦 (@atmrtwbike) reported

    Can't say I'm impressed by @VodafoneUK coverage. Data keeps dropping (unlike my roaming @Telstra service). Also has trouble reconnecting data service once back in range.

  • RiotChords Chris (@RiotChords) reported

    4 hours on @Telstra support chat tonight only to be insulted, disconnected, passed around, and not have any resolution. Name any other organisation that would charge you $140/mo and then essentially refuse to provide any customer service.

  • CalebMcLean05 Caleb McLean (@CalebMcLean05) reported

    @Telstra Is there any information as to what may have caused this outage?

  • Lemming69 Mediocrity Inc. (@Lemming69) reported

    @Telstra @Optus Isn't Telstra NBN ***** at the moment? If no other providers are affected, your technical support just lied through their teeth at me.

  • CalebMcLean05 Caleb McLean (@CalebMcLean05) reported

    @Telstra networks in Aldinga Beach and surrounding suburbs are down for multiple if not all Telstra customers. Mobile connections are working relatively well. This is in-light of Optus’ recent outage, however, it does not appear to be a tower issue.

  • CalebMcLean05 Caleb McLean (@CalebMcLean05) reported

    @Telstra There are some issues again, same as before.

  • utegirl70 KJ (@utegirl70) reported

    @Telstra hi Telstra, it appears there is a widespread outage in Adelaide, yet your outage page shows nothing at all! I’m in the Mclaren Vale area and there are multiple people without internet. ETA please on fix? Cheers

  • JosieHa16087138 Josie Hall (@JosieHa16087138) reported

    @Telstra I’m on NBN and online thanks. I was surprised during the outage my modem didn’t revert to the 4g backup. But closer investigation it appears I do not have that this facility. Do I need to update my modem?

  • DimSimCard Dimitri Karanasios (@DimSimCard) reported

    @Telstra Have had an internet outage for over a WEEK running on back up mode. A household with 5 people actively using the internet with LESS than 2-5Mb/s is ridiculous and I'm over it! And I couldn't even get an est. resolve time from support!!

  • 432wheels Greg Lamb (@432wheels) reported

    @Telstra Speed is acceptable. Web pages load slow. 7sec on HFC vs 60+sec on 5g

  • TomOuttaSZN Thom.\s (@TomOuttaSZN) reported

    @ParamountPlusAU live A League on Telstra TV the picture keeps on freezing but the audio continues. Restarting the stream fixes it but it happens at least once during most games and has been all season, and happened about 7 times tonight which has been annoying. Please fix asap

  • mike_rowe Mike Rowe (@mike_rowe) reported

    @Telstra It was over 2 hours on the support chat with 5, maybe 6, different teams. And 59 mins on the phone. To get a replacement modem, well actually a new signup now, arranged. As they CANNOT replace a modem.

  • 432wheels Greg Lamb (@432wheels) reported

    @Telstra I’ve been having problems with services for over 2 months with no resolution. I spoked to them Monday regarding 5G service and got a cockamamie story

  • BrettShearwood Brett Shearwood (@BrettShearwood) reported

    @AdeleOffley @AlexBallhausen @stationmum101 In the last 6 months, the strength and bandwidth of 4G service has been reduced. Fringe service customers will notice. This happens when 5G upgrade is switched on. It’s is a drop in service, telstra are unable to explain the reason.

  • TomTheePom Tommy🇬🇧💥 (@TomTheePom) reported

    @SargeOCE Telstra was always dog **** for me aussie BB doing good at the moment

  • mike_rowe Mike Rowe (@mike_rowe) reported

    @Telstra Hi Cas, support were woeful, but I ended up with a local sales team who came up with a workable solution. It genuinely seems there is no support process for this product. Having to cancel and sign up a new account of the same product seems so very inefficient.

  • goesbyskip Tom Inglis (@goesbyskip) reported

    @grow_dem_melons @RayMondeDeux @Telstra I really think it will go towards that. A little dish in your vehicle & a few scattered around your farm. Coverage is getting worse at the mo. You can see the tower & get nothing. All the way up and down the Pac, NE and Newell HWY this happens. They just duck and weave questions.

  • the_shagman mike shanahan (@the_shagman) reported

    @Telstra Hi Michelle well today they put me through to faults and he got my connection going but it seems slow again tonite. my unit will not update software for sone reason. thanks