Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 05: Problems at Telstra
Telstra is having issues since 04:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Perth, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Wi-fi | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron McLachlan
(@ThePotatoBake) reported
@Doddy_31 @Telstra I cant believe how awful this whole experience has been to be honest. Dragging on two weeks now.
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Vic
(@retrogamergirl_) reported
@Telstra I’m still not able to pair my Apple Watch on my plan. It’s saying my service ID isn’t linked. I left Telstra because of this issue and now it’s still happening
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Teri M Official
(@TeriMOfficial) reported
from
Evans Head, State of New South Wales
@telstra WHY can we not speak to an actual person in billing anymore? Forced to use the messaging system for 'efficiency' and having to follow up over and over for more billing overcharge credits I was advised would be applied - Customer Service - NOT! Your system is broken.
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Adam Fowler
(@AdamFowler_IT) reported
@acjuelich Roku doesn't sell in Australia, I think Telstra might rebrand their boxes, but then I couldn't easily tell on the external drive support?
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BTS UPDATES ⁷
(@BTS_UPDATES_101) reported
@Telstra My internet is extremely slow at the moment! I can barely watch any videos!! It drops in and out, and takes around 3 minutes to load a webpage? What is happening?
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Cal El
(@KelexKrypton) reported
@Telstra Well, you don’t give the service I pay for, using the pandemic as an excuse. What more do you truly expect? If you won’t fix it, I’ll give you something to fix. Then the inherent problem will inevitably be solved, as you have to make repairs to fix it. Simple. Fix it or I will!
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Kara
(@karaxgg) reported
@Jamie_Taylor @Telstra Messenger is down so don’t know what else I’m supposed to do. Couldn’t use either so ended up not being able to have an important conversation tonight 🙄
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Kim
(@bahamutedean) reported
Telstra network not working in Glen Waverley @Telstra
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Neo
(@VoodooPhoenix) reported
@tonyvibo @Telstra I told those dogs to fix it months ago and they did but it’s crept back in..... if I could be ****** I’d walk away with the handset
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Sarah Bowman
(@Miss_Bowperson) reported
Given the quality of your service (none) you should be paying me @Telstra to have your modem since I have to use my phones data as my wifi doesn’t work.
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Jay Quinn
(@QuinnTek1) reported
@Telstra fix your ****, I can't even send a message.
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Kara
(@karaxgg) reported
Since I switched to @Telstra my iPhone sends every text message 4 times, and it takes a few minutes for a message to send. Have googled like crazy but no solution. Never happened on old provider. Have cleared out msgs, reset network settings. Anyone had similar? 😭
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Carla
(@cookiedaux) reported
Wow I haven't had a @Telstra product in 20 years because of their poor customer service. Glad to see it hasn't changed!!! Complete disdain for their customers. I've been sent 3 Sims over 5 weeks and still don't have a working service.
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Archie Keeler
(@OTLSArchie) reported
@ThePotatoBake @Doddy_31 @Telstra Ok. That is bad then. It’s their own bloody cable! No one else to blame but themselves. Did you get it sorted?
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Ed Henry
(@ed5mc) reported
@Telstra After a long 12 hour session, and then a 2 hour session ending at 12:30am. Do you treat big business the same way, or just small business?
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Michael Pritchard
(@Mickpritchard73) reported
@kayosports_help Doesn't work on my Telstra TBox. Works fine on my phone. Wants me to login. I'll look at it tomorrow and watch cricket on free to air
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Ian Parry
(@IanParry_) reported
@Telstra seriously. You said 6 days if service interruption not service denial completely.
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Alex Glavind
(@AlexGlavind) reported
@karaxgg @Telstra No problem 🤓
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Susie Shivani 🌏🐨⏳
(@SusieShivani) reported
@Telstra I spent quite some time on a Telstra chat line a few days ago, discovering this. While it did not even have the function of saving the chat (basic! a service) I did actually copy the whole convo into a document. I’m on the road today but only too happy to explore this with you.
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leolion87
(@alicesiecker) reported
@Telstra Never been given a reference number...told id receive an email stating its on its way but nothing....wont be paying a cent either on my bill since i cant even use my modem so why should i pay for it
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leolion87
(@alicesiecker) reported
@Telstra I just said NO because i never received the email, I was lied to multiple times. Smh
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Archie Keeler
(@OTLSArchie) reported
@ThePotatoBake @Doddy_31 @Telstra Nbn? Unfortunately the way it works now with the separation between carrier and network, it gives every provider the chance to blame someone else. Provider blames nbn, nbn blames provider. Consumer loses.
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ArchSpike - COMMISSIONS OPEN
(@SpikeballX) reported
PSA: My internet is dead and telstra is taking their sweet *** time fixing it. Still don't know when it will be back so ill be slow to respond for a while.
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dadude
(@srhardy) reported
@Telstra What has happened to calling Telstra, talking to a person and getting a problem resolved? Ai chat I’da bad joke, self service is a cop out and the system hangs up on you relentlessly! Optus used to be like this once too!
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Darren Cate
(@nealst) reported
@Telstra I've been waiting for over an hour for someone to help me via chat. OVER AN HOUR and all because you guys decided to change the app so I can't access it anymore. It really is the shittest service!
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leolion87
(@alicesiecker) reported
@Telstra Follow up, thats hilarious considering its the SAME problem i had months ago and thats the expanding battery on my mobile modem. Im contacting the TO today i have been lied to for the last time for 3 months ive been promised a replacement and now i cant even use it
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BTS UPDATES ⁷
(@BTS_UPDATES_101) reported
@Telstra My internet is extremely slow at the moment! I can barely watch any videos!! It drops in and out, and takes around 3 minutes to load a webpage? What is happening? #telstra #wifi
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Craig
(@hkphotographyau) reported
@Telstra Wonder it'll fix your **** customer support!
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Julia the Irwinator
(@JuliaIrwinator) reported
@Optus My phone is down again. Going to switch to @Telstra
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★ H a n n a h ★
(@Shooting_Bambi) reported
@KathKimQuotes Poor Kath. If it’s not Kim buggering up the phone line it’s Telstra