Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (8%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Launceston, Adelaide, Perth, Brisbane, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
||
| Sydney |
Internet | |
| Launceston |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
TBOY_Jarod
(@jarodmellor) reported
@Telstra Yes, the the tech team are the problem, no one has initiative, and are just read from a script. When you say the 2.4ghz wireless and 4g sim have died on the router but the internet is fine and they ask you to perform a speed test it's like talking to a child.
-
Jenny 🐨🐨
(@jmmbailey1) reported
@Telstra any outage issues in Melbourne (since 8pm last night) chatting to your call centre and they say yes but really our modem is dead. Just want a new modem!
-
Kitson Kelly
(@kitsonk) reported
What a joke @NBN_Australia and @Telstra. I currently have nbn service but am moving home and I and my spouse both work from home. I am moving from HCF to HCF, but nbn is not taking orders due to "equipment shortages".
-
Abe Froman 🌍🇦🇺🍍🤙
(@El_Barto123) reported
@Telstra I tried that. The Codi virtual assistant did not help. Disconnected without addressing the query
-
BeardedBlue
(@BeardedBlueOz) reported
Dear @Telstra It is impossible to get anyone on the phone and your message support people are not helpful. What happened to y’all? The customer service is atrocious
-
Methusheilah
(@plan_IT_Ed) reported
@AnnieBrownie4 @BrittMezher Telstra are the worst but more often than not their bills are wrong. Cut them off pronto & put a payment plan in place. Get a prepaid dataplan for a while from one of the other companies and hotspot internet. Id be happy to pay for a month access to give you breathing space DM me
-
Brett Keleher
(@thebrickcleaner) reported
@Telstra phone fault however your faults department isn’t open???!!My 82 yo dad with Parkinson’s sat at home waiting for a technician today for 8hrs, no one showed up! Is this seriously the service Telstra provides??
-
Em / Tiny Doughnut
(@Tiny_Doughnut) reported
@alliecollyer @Telstra @SuperNetball Yeah, I wondered if it was because I updated it today - not sure how, but it seems to be working okay after a few off/on/delete/reinstall/login/logout combos! 🥴
-
Abe Froman 🌍🇦🇺🍍🤙
(@El_Barto123) reported
@Telstra Christian @telstra support has helped me. Has checked and is putting refund in for the extra charge. Advised I should see the refund back onto my card in 3 to 5 days. Thanks for your reply!
-
GrahamT
(@Leftfield9) reported
Damn @Telstra you text me to tell my internet is slow, yeah I know, so I ring you, wait 90 minutes & you tell me that you are closed. GREAT SERVICE? TPG Looks good.
-
TBOY_Jarod
(@jarodmellor) reported
Been back and forward with @Telstra support for a few days regarding a modem that has died, whatever morons they hire for support should be fired immediately. Asked me to perform a speed test on a broken router. Absolute Morons.
-
Tony BEAR
(@yogilindfield) reported
@Telstra what a joke Australian company sending jobs overseas and making me do all the work when there is a fault and then unable to fix!! @2GB873 @9NewsAUS hate to think what disabled or pensioners have to do, because they expected me it change cables move furniture etc
-
𝘽𝘼𝘽𝙔 / 𝙈𝙊𝙈𝙈𝙔
(@BigGothTiddies) reported
So, there has been some debate about whether or not there’s service at the camp I’m going to. The camp says there is service for Telstra (my provider) but a few girls who have gone there in the past say there is no service. So, if there is no service, I will take down notes of +
-
Philip D Vo
(@vdhphuc) reported
@Optus I was with Telstra and Vodaphone before. I have never got a two bars of signal at home on a 4G SIM. What would be your solution? Or I will vote by my feet!
-
Murray Webber
(@MyNameIsMurray) reported
@TelstraEnt You know, because an iPhone 12 on Telstra is the only device and network carrier that can enable the scenario your ad was about. 🙄
-
©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸
(@GAMESweetG) reported
@Telstra I'm very upset with you because I have just recently recharged my prepaid mobile broadband service. I've also reset my computer's data usage stats so it would reflect the same data usage pattern on my balance. Apparently you have been leaking extra data from me NotHappy!
-
Mike Kitchener
(@KitchenerMike) reported
I think australia needs to abandon #Telstra completely. What a waste of funding. You buy a phone, use it for over a year, go to recharge it and they tell you, you must have stolen it. What a way to treat a 74yr old person? Someone who is relying on there service, to keep in ....
-
Ian Harkin
(@sportznut67) reported
@Tiny_Doughnut @Telstra @SuperNetball And you know what the worst thing was. When I turned on my phone just before 7pm, there was a great big reminder notification there telling me the game was about to start. The game that I can't watch! So anyway, I'm going to have a try at deleting it and reinstalling it.
-
Ian Harkin
(@sportznut67) reported
@Tiny_Doughnut @Telstra @SuperNetball I subscribed and got in. I wasn't having any luck at all doing what I was doing so I gave up trying to get in as a Telstra mobile customer and I subscribed. It's not much money, so I'm not upset about paying it, but still...
-
💧Catherine
(@frensler) reported
.@Telstra sent me a survey so I could complete their KPI stats for them. I’d had a poor experience with their app and wanted them to know. Didn’t get the opportunity #notgoodenoughtelstra
-
Claire
(@c_jones92) reported
@Tiny_Doughnut @Telstra @SuperNetball Same happened to me, didn’t get a response but I cancelled my subscription (Telstra customer though) then resubscribed after closing and opening the app a couple of times - if that helps?
-
Benno_16
(@Benno_15OCE) reported
@Telstra The Internet is still super slow. All I want is to have a service that is reliable.
-
alunsays
(@alunsays) reported
The Twitter team at @Telstra “aren’t able” to arrange for a customer service person to call me. Holy moly. @TelstraEnt
-
TBOY_Jarod
(@jarodmellor) reported
@Telstra Is there a way to escalate this everytime, I have diploma in network and systems admin. If I'm coming to you guys for help I already have tried everything I can do on my end and it's either something on your end or the hardware/firmware which can't be fixed.
-
Kitson Kelly
(@kitsonk) reported
And the @Telstra response is "sorry, we can't provide you service." So we tore down the ADSL infrastructure in this country to be beholden to a private/public monopoly that can't even figure out how to let customers move cable modems.
-
ZOOTV1978
(@ZOOTV19783) reported
@Telstra wow you really don’t care about customer retention. It’s all about over priced everything and your competitors offer more for less. You’re no longer a premium service Telstra. Your competitors offer the same and more and are cheaper and they are premium services.
-
Maidenwarrior 🖤😈🐀
(@BrittMezher) reported
@ScomoThe I’ve had depression and anxiety for about 12 years but I’m always high functioning. I’m suffocating now. The never ending threats from Telstra to have my phone restricted and from the electricity provider to have my electricity cut off etc, is killing me.
-
Naomi Elle
(@naomi_t_81) reported
…to have dropouts, another client Telstra facilitated running a new copper line to the building of a client who’s service kept dropping out and never connected the new line, just copper cable hanging outside the building, @telstra blaming NBN and NBN blaming @Telstra
-
BeardedBlue
(@BeardedBlueOz) reported
@MJRMSR3172 @Telstra Their website is down too. It’s a ***********
-
Tony BEAR
(@yogilindfield) reported
As a constituent of @PaulFletcherMP I am appalled at @Telstra - and if this is the kind of big Australian Businesses are allowed to treat their customers then more fool us for voting for you! Can not even contact a local complaint line in this country!!! What oversight