Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Tullah, Sydney, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, Bunbury, and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Tullah
|
Phone | 2 hours ago |
|
Sydney
|
Internet | 13 hours ago |
|
Brisbane
|
Internet | 17 hours ago |
|
Mangalore
|
Wi-fi | 19 hours ago |
|
Sydney
|
Phone | 20 hours ago |
|
Sydney
|
Internet | 21 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Raymond McKeown (@RaymondKeown3) reportedWhat is pissing me off with the Media & this Telstra outage is, they are screeching for everyone to say sorry Guess what, sorry, does not fix & resolve the issues that caused the outage! However the media are not asking Telstra, what happened? why did it happen? WHAT HAVE YOU DONE TO ENSURE IT WILL NOT HAPPEN AGAIN!
-
Heather Glassford (@hpglassford) reportedNote to media - OK, we get it. The Telstra CEO was on leave when it happened. Sucks to be her but you don't have to say it EVERY time you mention her name. She undoubtedly works hard and is entitled to leave. Move on. #auspol
-
Brad (@TotalNonComply) reported@Ausbobsmit The same "experts" responsible for the Telstra outage.
-
Richard (@dickster1907) reported@dean_dene @PaulBongiorno @DrJulieAH Yes because the Prime Minister is running the Telstra network. FFS. These LNP idiots are truly idiots.
-
DespairingIndividual (@BritIndividual) reported@Telstra My internet was offline for 12 days (unrelated to recent mobile outage). I was repeatedly told by the techs that I would receive a proper refund for the mussed time. You have now only offered $14 and your support chat keeps closing the chats!
-
Leighton Jenkins 🚴☕ 🇦🇺🏴 (@1stLeighton) reported@MikeCarlton01 @Telstra Even if they were told about the possibility of the issue it would take 12-18 months to fix this - that’s how complex this stuff is And as for the CEO being overseas - she’ll be back within 48 hours- that’s the reality of how far away we are from Europe
-
Ross Hamilton (@RossIsAWriter) reported@FeathersMcGee The same Tesltra that has made all customer data available to over 400 corporate partners and Telstra users are not allowed to refuse disclosure. But catch a retailer accessing Telstra data to engage in pressure sales on an an elderly, vulnerable customer and T dont want to know.
-
Dancing Dan (@DancingDanB) reportedI’m not defending the gov, but it’s not always the gov fault when a gov funded service fails. This is primarily on Telstra (a privatised, formerly government service).
-
Leigh Wintershoven (@winty1976) reported@blowingtom2 @Kerrynne_Liddle What are the odds Sarah Henderson never contacted anyone high up at Telstra like she claimed either?
-
stretch23 (@23stretch23) reported@myGovau Thanks for the reply it’s all fixed and I think it may have been the Telstra outage causing the drama
-
Trina 🇦🇺 (@Katrena_Peace26) reported@CaptKylePatriot @7eleven @Jaxxrad With all Telstra disruptions Down Under, I hope this means Starlink is taking over our telecommunications 🙏🙏🙏🙏🙏
-
Dane Trethowan (@grtdane) reported@TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.
-
Rebel News Australia (@RebelNews_AU) reported🚨 Labor Government Says It’s Time for Telstra to ‘Face the Music’ for Not Putting Australians First Communications Minister Anika Wells said the Labor government will hold Telstra to account following a network outage that she said had made the last few days “really difficult for many Australians.” She said Telstra must demonstrate it is reliable and puts Australians first. Critics have argued the Labor government is also responsible for the disruptions to Australian's lives as a result of the network outage.
-
Hey Dan, it's me! (@HeyDanitsme) reported@TerenceMcCart14 The government wanted the payphone network preserved for safety reasons, Telstra didn't want to pay to repair damage caused by people breaking open payphones to get coins. Free payphones were the beautiful result.
-
Ferdie Khnopff (@FKhnopff) reported@MikeCarlton01 @Telstra Telecommunications network technology is unimaginably complex. Knowing about potential problems & being able to find & fix all of them are completely different things. Telstra & ACMA bosses are to blame. But because they make decisions based on self-interest. Not incompetence.
-
Wanting Fun (@curious_paul) reported@MlsMichael @KatyKray73 Oh, dear, you really have some issues. Not a Labor nor Greens voter, just anti violence, fools, and pro business. What has Telstra got to do with dodgy imports of building products. You struggle to even get your posts correct, guessing IQ below 80. Language suggest IQ of sub 70.
-
Marina Stehle (@MarinaStehle) reportedRegarding @Telstra outage recently.... looks like were 'hacked' i think this is an insurance claim. So insurance detectives will make hackers cough up to reimburse those affected. If people wsit until insurance case is processed, just put in your claims to telstra, and in due course you will be generously reimbursed by culprit hackers responsible after insurance company processes this case. I suspect Chinese government, so they have lots of money to reimburse everyone. @VictoriaPolice
-
RAAF VIP Aircraft Movements (@raaf_vip) reported@NZ_Trav Poor blokes were running on near empty batteries by the end of it, and struggling with video lagging courtesy of the Telstra outage, but it was still good.
-
Snuffles 🌸 (@Snuffle16106950) reported@10NewsAU Poor excuse @Telstra ... It splashed over msm how can she be unaware? Does it look it she couldn't be bother picking her mobile phone and switched off?? If so, retire her and she'll have plenty of time take holidays!!! She's a in responsible role for heaven sake!!!
-
Michael Ellis (@michaelje) reported@PaulBongiorno Restart your phone, as the Telstra is long over. If you still have an issue then its unrelated. Call 132200 to speak to Telstra
-
Gizmo (@Gizmologist_) reported@AllBiteNoBark88 Actually. that Telstra outage makes sense. I reckon while they were integrating the emergency system they ****** something up to cause the network to not come back online.
-
Dan (@danbengol) reported@daz930 @TerenceMcCart14 Costs for the land from Council. The advertising revenue more than covers the network costs and is a profit centre for Telstra. Since suburban ones would be running at a loss, but under city/CBD highly profitable. Run mix of Telstra and 3rd party advertising.
-
Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported@88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.
-
Jenny Forster 🎀 (@JennyForster7) reported@strangerous10 Why do the sycophants even bother interviewing Henderson? We know whatever the problem from the Telstra outage, to Japan’s renewed harpooning of whales in southern ocean, or bird flu on our shores it will be “Labor’s fault”
-
TRPoint.pics 🏳️🌈 (@thatfancypear) reported@BerryAndBitty @griffonboi @VLine GSM-R or even FRMCS isn't suited for Australia's dense landmass... First of all the latter is essentially 5G which due to its use of higher frequencies essentially means you'll need to duplicate the entire Telstra network (plus more) to achieve anything
-
twensor (@twensor) reported@adaptive_ape But this outage is so much wider than safety (eg. triple zero). This failure has impacted on & exposed the lack of resilience of so many other economic systems seemingly hopelessly dependent on modern communications infrastructure working 100% of the time. #auspol #Telstra
-
Ryan's Model Y (@ryanjaycowan) reported@ChrisWi03565526 She asked if Telstra outage affected us, I said we were at home all day and have Starlink
-
freedom86 (@controlreversal) reported@madwixxy **** off you stupid ****. Your anger should be towards Telstra firing Australian workers you ****. As for her refusal to apologise good on her. Albo doesn't apologise for his repeated lies so why should she?
-
Peter 🏊🏼🚲🏃🏻 (@Ironman_peter) reported@FranMooMoo If a business or a surface does not have a backup alternative to everything then they are the problem. Thanks have backup lines maybe Telstra with primary Tpg with a backup. Same with 000. Might have the primary line with Telstra and a backup line with Optus or a WhatsApp #
-
Roger D (@DodsonRoger) reported@central01000011 Never had much luck with Voda in Australia. Fiji there great 👍 Haven’t had a good time with Telstra/Boost this week. Bring back CDMA.