Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Darwin, Brisbane, Canberra, Hobart, Perth, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, and Dubbo.

City	Problem Type	Report Time
Sydney	E-mail	5 hours ago
Melbourne	Phone	2 days ago
Melbourne	Internet	2 days ago
Sydney	Total Blackout	2 days ago
Melbourne	Internet	3 days ago
Darwin	Total Blackout	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jasejdv3 (@JD_ONEE) reported 2 minutes ago

  @LisaLemon09 Thats good, the last thing you need is issues with telstra network. We are so reliant on mobile coverage, for our phones.

• 
  manukoreri (Nick Chesterfield) 🇵🇸❤️🖤💛🇵🇸 (@manukoreri) reported 3 minutes ago

  Slow clap @Telstra with your #AusAlert @nemagovau Standing within eyesight of a tower and it took 6 min 55 to come through after everyone nearby on other networks got it. 7 minutes of delay means this is not fit for purpose. Your incompetence is proof this isn't a conspiracy.

• 
  Dani (@sqronce) reported 3 minutes ago

  @Seamus_the_pres @OliverKlozoff96 @SethLargo I'm in Australia, and I worked for Telstra back in 2009 and they told us that if we were stuck on a call with a customer past the end of our shift, we would not be paid for that time, and if we didn't like it, there were other people who wanted our jobs. I'm pretty sure this is

• 
  💧Daren Connor 🇦🇺 (@connor_daren) reported 3 minutes ago

  @Telstra No it can’t when there is no wifi network.

• 
  Paradoxa (@Paradoxa18) reported 6 minutes ago

  @CC68891975 @SistaRuthDOPD those of us who live where the threat is real now face summer without even basic telecommunications 4G's terrible Telstra contractor trying to fix landlines, out for more than a month, agreed VicEmergency requires data on just for alerts no nbn no wifi hope the new system works

• 
  Hector Savage (@King_Hipp0) reported 7 minutes ago

  @danderfield Telstra Dome first? I can't remember, I keep calling it Etihad or Docklands though, have never called it Marvel Stadium

• 
  Jindu (@Phils_Cassidy) reported 10 minutes ago

  Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

• 
  ▘▖▘▖▖▘▌▘▖▌▖ 🏳️‍⚧️ (@EveAffini) reported 15 minutes ago

  @bee_fumo got the same notice with my router lmao. but it sucks because for *some* ungodly reason, port 443 is reserved and like, I ******* NEED THAT. so **** dodo. buying myself a ****** telstra smart modem to jailbreak. thanks cex lmao (sorry rant over)

• 
  Rust (@rusinc_) reported 18 minutes ago

  @Mr_Fanta_Pants I’ll wait for my kogan sim to run out and switch to a provider with the Telstra network

• 
  Josh (@joshatticus) reported 20 minutes ago

  @immyonboard It was a complete failure. It is not in a good enough state to be released. Requiring iOS 26.4 or later is absolutely not acceptable. The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though

• 
  💧Daren Connor 🇦🇺 (@connor_daren) reported 21 minutes ago

  Since the @Telstra outage, the mobile coverage of the Telstra network has dropped significantly & also slowed significantly.

• 
  Brian Basson (@BassonBrain) reported 23 minutes ago

  Ookla: DIRECT-TO-DEVICE COMES OF AGE IN ASIA PACIFIC 🛰📲 Satellite direct-to-device (D2D) service, which enables smartphones to connect directly to satellites in areas lacking terrestrial coverage, is expanding rapidly across the Asia Pacific region. The region’s first carrier-run nationwide satellite texting service launched with New Zealand’s One NZ in December 2024. By mid-2026, six Starlink-based commercial services operated across four markets: One NZ, Telstra (Australia), KDDI/SoftBank/NTT Docomo (Japan), and Globe (Philippines, launched June 2026) Australia and New Zealand showed the highest activity. Detected users averaged 25.7 and 23.0 scans per month (Jan–Jun 2026)—near daily contact. Usage rose through the southern warm season (peaking in April) and fell in winter, reflecting outdoor recreation and remote work in coverage gaps. These levels far exceed denser markets like the UK (~4 scans/month) and match Canada’s high reliance. Philippines held the region’s largest detected D2D base (64% in Q2 2026), with activity detected from January 2026—months before commercial launch. Pre-launch growth reflected testing and opportunistic registrations. Population scale and disaster needs (e.g., earthquakes, ~20 tropical cyclones yearly) drive demand; Globe offered free access during a June 2026 Mindanao quake. Per-capita and frequency of use remained lower than Australia’s. Japan has the broadest free access (three operators) yet lowest sustained use. Detected base in June 2026 was about half its July 2025 level; users averaged only 7.6 scans/month. High urbanization and >99.9% population terrestrial coverage limit exposure to gaps. Operator figures (e.g., Docomo’s 5 million connected users) are higher but measure one-time connections across iOS/Android. Services function mainly as retention tools.

• 
  Gaz P (Gaz) (@GazPGaz1) reported 23 minutes ago

  @RoadknightThe Nope ...Aldi mobile which is telstra Another Liebor fail it seems.

• 
  Wicked Wickets - Tales of Women's Cricket (@WickedWickets) reported 25 minutes ago

  @AidenS2101 Nope, two iPhones were silent, Dad’s old cheap Telstra phone went off like a treat.

• 
  AlphaAI (@alphahurhur) reported 29 minutes ago

  @cb_doge Muskie should just buy Telstra…rebrand it to Tesla Mobile Network. T

• 
  Tim (@TimothyJ_23) reported 30 minutes ago

  @MattSmith_567 the worst era without doubt was the early 2000s - first there was Stadium Australia (now Accor) and Aussie Stadium (now Allianz) Then of course there was Telstra Stadium (also now Accor) and Telstra Dome (now Marvel)

• 
  me (@Worthbeing) reported 34 minutes ago

  Telstra what a joke , you are can’t receive anything , very poor reception on my Night Hawk again and again, something I have paid lots for, I get better reception in Far North Queensland than I do in STH Durras, just south of Sydney, what a disgrace #telstra #newspol #poortelstrarecption. Again!!!

• 
  Eryn (@payneerynn) reported 35 minutes ago

  @optus_help They have my number and details but the connectivity issues are ongoing and horrendous right now. Connected for short periods and not atleast 20 drop outs today alone. It's annoying. I dont want compensation AGAIN i just want the service I'm paying for. I think that's fair. It’s annoying we were without service for 7 days of total blackout to upgrade the tower and a month or so later massive issues. It's not good enough. Having said that annoyed as i am i will still remain a loyal customer because overall i have found you are by far better than Telstra!

• 
  Kråke (@Kroke14) reported 36 minutes ago

  @TruthFairy131 @Qantas are using the smoke screen of AI adoption to make offshoring Australian jobs to India more palatable while trying to portray itself as an Australian company. This **** seems to accelerate whenever there is an incompetent female CEO at the helm, just look at @Telstra

• 
  I fix ****. its what i do ! (@HoolyMcg) reported 38 minutes ago

  @BrowntownBrew @Batman2242 We gave up on Telstra years ago Were one of the first in our area to take up starlink. It’s now quite slow because everyone else has done the same

• 
  Elizabeth Ferrier (@Gigi8garlic) reported 43 minutes ago

  @telstra I need to sign in to My Telstra but my email address has changed & I no longer have access to the old email. When I try to register w new email it refers me back to the old email prompt. How do i change this?

• 
  Big Clarence (@clarencebrah) reported 44 minutes ago

  I’m sorry but in 2012 I paid $350 or so to attend two Soundwaves and saw System of a Down amongst like 15 other good bands I’m not paying $300 to sit in the back row on level 3 of the Telstra Dome surrounded my people who discovered nu metal ten minutes ago. I’ve been waiting 14 years to see SOAD again but that is taking the absolute piss.

• 
  dylan (@dylxrrno) reported 45 minutes ago

  Is Telstra ******* down again

• 
  Paul Garcia 🇺🇸 🇦🇺 (@PaulCoInc) reported 46 minutes ago

  @teslaownersSV So @Telstra says this could save lives but its not available for anyone with prepaid service. They figure people with prepaid service lives don't matter? That's the message they are sending.

• 
  𝐛𝐚𝐛𝐚'𝐬 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐛𝐨𝐲 (@SardineTruther) reported 47 minutes ago

  I have some great stories regarding this while working for Telstra/Belong many years ago regarding the establishment of Telstra's 'Centre of Excellence' i.e. The Cut Salaries By 94% Factory. It destroyed 90% of non-binary customer service jobs based in Melbourne, plunging the Adventure Time fan-community of the city in to technical recession. It was a tale for the ages that I once posted and shortly after had to remove due to it's potentially defamatory nature. I'll post it again one day, but you'd have to DM me and swear to secrecy otherwise.

• 
  Atton (@itsatton) reported 48 minutes ago

  **** Telstra man

• 
  Greg Carver (@GregCarver39264) reported 57 minutes ago

  @realRick_AUS We need him to have a full mobile network so we can piss Telstra and Optus off forever

• 
  Heather Bilson. (@BilsonhBilson) reported 58 minutes ago

  @gpeurocars These 1/2 wits leave us unsafe! Telstra & Optus widespread outages triggers severe, cascading national security & public emergencies as modern infrastructure is hyper-connected, a single software defect or network drop instantly paralyzes critical systems, not just calls. 2/2 🧵

• 
  Annie W 🍷🌺 (🧵anniew1303) annie-w@bsky.social (@AnnieW1303) reported 58 minutes ago

  @JBollingmoore Recently we’ve had a Sorry from Origin, Harvey Norman and Telstra for ripping off customers, leaking customer info or failing to provide a service. Not good enough 🤬🤬

• 
  Mo Syed (@msyed_) reported 59 minutes ago

  What's happening in the land down under 1. AusAlert passed the test. That’s not the same as passing the public. Millions of phones lit up during the national AusAlert test. Others got nothing. Older phones missed it. Landlines missed it. Queensland has already said it’s not signing up yet. The government still called it a success. That’s the problem with big national systems. They can work at scale and still fail the people who need them most. An emergency alert isn’t a marketing email. “Most people received it” isn’t the standard. The standard is whether it reaches the person in a flood zone, bushfire path, or cyclone area, including people with old devices, poor coverage, disabilities, or no smartphone at all. 2. Origin’s breach has moved from “what was stolen?” to “what was agreed?” Origin has confirmed data from about 900,000 current and former customers was taken. Now the alleged hacker says the matter has been privately settled and the data won’t be released. That leaves one very obvious question: was a ransom paid? Companies hate talking about this because there are no good options. Paying doesn’t guarantee deletion. Not paying can mean customer data gets dumped online. And either way, the people whose details were stolen have no say in the negotiation. The breach is the first failure. The weeks of uncertainty afterwards are the second. 3. A Telstra outage stopped trains. It shouldn’t have. A telecoms outage took out trains because the switch to the Telstra mobile network was poorly managed. This is what people mean when they talk about critical infrastructure. A train network shouldn’t depend on one fragile link behaving perfectly. The backup needs to be real. Tested. Able to fail over without someone discovering in the middle of an outage that the contingency plan was mostly a PDF and good intentions. Australia is wiring more of daily life into connected systems. Reliability is no longer an IT metric. It’s whether people can get home.