Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (47%)
-
Phone (32%)
-
Wi-fi (10%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Mallala, Melbourne, Toowoomba, Brisbane, Perth, Adelaide, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks and Cleveland.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Mallala |
Phone | |
| Melbourne |
Internet | |
| Sydney |
Phone | |
| Toowoomba |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Stan
(@StanH2443) reported
@Doctorofspin ... or my Telstra mail server was letting them through - close to 200 - fair dinkum a 5 year old would have picked up all that pathetic **** spam - written in pigeon English in crayon font - must want to migrate people off servers so they can dump them - no money in it 🤔
-
dannih13
(@dannih131) reported
Seriously @Telstra your customer service would be laughable if I wasn’t so angry and frustrated with actually speaking to you. I just want a working phone which I pay you for 😡🤬
-
Evan Lee
(@evanleeshades) reported
@johnsy123aus Telstra shops are beyond hopeless! Having been a lifelong customer of Telstra, I now deal with JB Hi Fi, a Telstra reseller who are very helpful.
-
Shaun
(@stagg_87) reported
@Higgo74 @Telstra You are a funny man, Hig! Only reason I'm with them is for the phone service they provide for the job I do. Their in-person service is quite poor. Have had some better luck with a live chat, but only marginally.... good luck!
-
Inebriated Superman
(@JediJT74) reported
Hi @Telstra my bigpond email is getting utterly smashed with spam. Normally this rubbish would go to the junk folder but they going straight to my inbox. Is there an issue with the spam filters?
-
Cdbrown
(@BrowntownBrew) reported
@sfw1956 @MrKRudd @10NewsFirst How do you suppose private business would be able to roll out a fibre network when the incumbent telco owns all the pits and pipes across the country and does everything to stiffle competition. Remember optus HFC and how telstra steamrolled them with their HFC.
-
Philip McCrea
(@philmccrea) reported
Hey @Telstra fix your spam filter please!!!!
-
MichaelH
(@nawagadj) reported
@Telstra here in Maningrida NT, mobile data download rates of 1.3 Mbps…at best. Often down to 0.3 Mbps. Makes mobile work a bit difficult. And mHealth options?
-
Experiment 282
(@Experiment282) reported
Supposed to go into the office today, slept in but I've still got this cough kinda,so I'm like okay I might go in another day then boom, Telstra outage. Going to the office anyway but my anxiety levels are through the roof.
-
No real name
(@PRIVATEVIDEOS5) reported
I never call Telstra and it's not telstra - it's not them ! Who the hell is that ?
-
Niko
(@nikopip) reported
@Telstra Great customer service. I’ve lodged a complaint and if nothing gets down within 72 hours I will be lodging a TIO complaint
-
Niko
(@nikopip) reported
@Telstra Good luck reaching out to the store. No one answers the phone. Your support people won’t ring them. They expect me to go chase it.
-
ZZ 🇦🇺
(@ZZPease) reported
@Telstra could you fix your filters for your email server. I’m getting a tone of spam which I never get. Everything from bit coin, fed ex deliveries, Anti virus expiry to porn. Never had an issue but my inbox has been flooded since 11pm last night. It’s beyond frustrating.
-
Tony West
(@pasavito) reported
@Telstra Thanks Febey. It was odd; really blatantly obvious stuff. Including Telstra Support telling me my MacAffee license had expired. Liked how they spelled McAfee 3 different ways.
-
Carolyn Wood
(@CannieW54) reported
Are there fads with scam calls? Last 3 weeks have been Chinese speaking stuff and/or Amazon. Texting **** as well. We're now into Telstra internet - don't have Telstra. Seriously have had enough. Somebody fix it 😡 #auspol @AlboMP
-
Niko
(@nikopip) reported
@Telstra. All care no responsibility. I hand on my trade in at your chadstone store and it never gets recorded. Now I have no phone and no one cares. Great work telstra
-
Will Olson
(@DeadSexyWill) reported
@Higgo74 @Telstra It's a customer service approach that hasn't changed or improved since 2008, when I ditched Telstra.
-
shaun
(@666shaun666) reported
@Higgo74 @Telstra I went in their store for help only to be told we can’t help you unless you have an appointment and I needed to go online or into the app and make a booking
-
Timothy Stebbing
(@tjstebbing) reported
@WatcherGuru This will age about as well as that time the CEO of Australian telecommunications company Telstra said Apple should stick to making computers and that their 'smartphone' would never take off.
-
illiards
(@illiards) reported
I cannot believe how broken the process of getting connected to the nbn is. Or maybe I shouldn't be surprised. It's like @Telstra and @NBN_Australia don't need customers. Really.
-
Peta Hubbard
(@mrshubbo23) reported
Anyone else having problems with their bigpond email & outlook app? @Telstra
-
🏏💚💛I-tram🚋 💛🤎🏈
(@HawksGirl67) reported
@Higgo74 @Telstra Customer service, even at a basic decency level, doesn't appear to be 'taught' to new or existing staff any more in stores Higgo 😩
-
Michael Cooper
(@mchlcpr) reported
@Telstra This morning, my Bigpond email address is being bombarded by a succession of scam emails. Please help! (Don not ask me to DM you; I have already done that without any response).
-
Lewis Gracie
(@lewisgracie88) reported
Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon
-
Niko
(@nikopip) reported
@Telstra I handed in my trade in and they have recorded it on kingfisher your app. Now I have no phone no credit and your support people can’t help. No one cares. I ring Chadstone no one answers. Your own stores can’t process a trade in
-
AK
(@AKtech2021) reported
The way @VodafoneAU rolling out the 5G , its a ******* disaster , @VodafoneAU 5G should be called 4Gx , its slow , bad coverage and you cant compare it to the superior @telstra 5G
-
Cez
(@Claire_Juranic) reported
So I once again have no internet. @Telstra tell me to give them the billing account before they can help. How do I do that if I have no internet and the is not connect to my phone Some excellent logic here Telstra
-
Roman Eagles ⚛️
(@RomanEagles) reported
Car crash just down the street last week. Called 000, it rang about 20 times before a Telstra operator asked me if it was ambo/fire/police. Said "fire" and was put through to a depot in Ballarat. He had no idea of the area I was in, exasperated, he transferred me again. 000?
-
Anna🌸🇭🇲🐶🌊⛱️
(@Anna11608752) reported
@Higgo74 @Telstra One of the reasons I ditched Telstra yrs ago. Service is appalling
-
Stephen J
(@sbthatsme123) reported
@johnsy123aus After decades of being with telstra had similar experience while back. Walked straight into Optus got brilliant service, they even suggested I could by the same phone outright/ cheaper at Big W. Outcome I paying 36mth, unlimited phone, 3times more internet instead of 70 a month.