Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Hobart, Perth, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
TV | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kath
(@Kath_146) reported
Anyone else’s @Telstra internet not working? Been on and off all day yesterday and this morning?
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💧Sobering Iizukaholic - ハンコック
(@GoroHancock) reported
@Telstra get your ******* act together you useless pieces of ****
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Brad Audet
(@BradfromRedhead) reported
@RoMa90 @simonhill1894 Would be the end of A-League. Optus having rights excludes the majority of the population which is the problem. If you have Telstra or anything but Optus internet, pay for Fox if you like other sports, then you don’t pay for Optus to watch it buffer. Optus World Cup disgraceful
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Peter Tosi
(@crimsontiger6) reported
@EricssonAPAC Telstra sucks
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Master-Synaps
(@Master_Synaps) reported
@Telstra I finally was able to get through your voice operated system to speak to someone yesterday. After trying for a week. I still had to wait on hold for about half an hour. I think it is resolved, though my phone still has dial tone. Telstra service is terrible.
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Christian Meier
(@hoser_meier) reported
@Telstra where's the 4g backup I was sold for outages? It literally never works, you have false advertised.
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Ash
(@ConceptzsCoD) reported
@Telstra is your network down ? You’s are hopeless
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Jesse Cutts
(@Taankie) reported
@Telstra internet has been down for 5 days now and I’m going insane. Your support team is useless and can’t give me a straight answer on what’s going on after being on hold for over 4 hours. Unbelievable
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Scott Hibbert
(@hibbertjs) reported
Operator says @telstra @Telstra_news fault. Double trouble. #foxtel #telstra
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KJ 🏳️🌈😊😉🥺💜👩🏼🤝👩🏻
(@propertyofKJ) reported
@Telstra is such a shitshow. Service suspended even though account paid up and everything all fine. I’m about to launch myself into a Telstra shop with screenshots and highly enunciated words.
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sallyriordan
(@sallyriordan1) reported
@Telstra 6 business days in to getting a faulty NBN internet fixed. Incompetent NBN technicians sent out 4 business days ago to fix issue, left because they didn’t know where the street node is. Seriously what training?? Still waiting, three people working from home...
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Kαყƚσ
(@AuKayto) reported
@Optus you need to fix your towers everyday this week I have to message you people to reset it just so I can use it I love less then 1km from a pole your a joke @Telstra coming your way soon Optus is 💩🤮
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Adam J
(@AdamJ53364236) reported
@AsennaWealth @Telstra It's ironic how our communications companies are the worst at commumicating!
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A-hole
(@AnotherAnon2319) reported
@Telstra Help me by removing my debt plz, my kids won't be able to eat this Christmas because their dad signed up to telstra... give my kids the gift of a corporation that kinda cares
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Kat Harris
(@kat__harris) reported
@Telstra No all good now thanks - but I could see from your twitter feed I wasn't the only one having issues, so some kind of explanation on the day with an estimated fix time would have been appreciated.
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Emma Wilson
(@EmmaLou75) reported
@Telstra Need help to unlock my old IPhone 5s. I am now located back in the UK so difficult to contact your helpline. Tried your unlock iPhone page but didn’t help. Please let me know what else I can do. #advice #unlockiphone
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martyncharlett
(@taffyboycharlie) reported
@Telstra message me and then call me!! Your service has gone to the dogs!!
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Blue 🦆
(@bluebird_green) reported
@propertyofKJ @Telstra We told Telstra to **** off a few months ago and have switch to TPG. I could not be happier with the internet quality, customer service and efficiency.
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CRAZYRIPPS
(@CRAZYRIPPS) reported
@Telstra 4 days and still no help. Countless messages sent to the stupid app and nothing. 3 in the last hour and nothing. Pathetic help.
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DeeCee
(@DeeCee451) reported
@Telstra Mobile phone coverage on the South Coast Line still sucks.
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Heidi Chan
(@hchan2070) reported
@Telstra I just want to relay how bad Telstra support is. I know what you are thinking - did I expect any better? However my latest issue went even beyond the worst I could imagine. I was on with support for 7 HOURS and absolutely no resolution. Surely that's got to be a record!
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Justin Anderson
(@AussieSamurai) reported
@Telstra NBN ordered on the weekend. A block wrongly put on ADSL, Internet not working yesterday. 30 mins on hold then fixed. Not working again this morning. Cleary someone wrongly put the block back on.
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Billybob52
(@Billybob526) reported
@ellymelly Under the cover of Covid lockdown Telstra has stealthily fired most of its staff. Ring them, you get no human voice and no customer service. This all happened within a couple of months.
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Kai-Stefanie Lorimer
(@KaiStefanie) reported
switched to @Telstra yesterday and already regretting. Phone wouldn't switch over for more than 48 hours, then it worked for a few hours, now sim is again "not registered on the network". Can not get any tech help, not via 24x7 and not via phone. Can not create ID. Stuck. Help!!
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martyncharlett
(@taffyboycharlie) reported
@Telstra your internet service is a disgrace!! You made me change from cable to NBN at half the speed and at the same cost. now the internet has been down for a month!! I can't contact you as your phone bots hang up and your message service responds 4 hours later when asleep
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Ludwig Van
(@opus135) reported
A thread. Why @telstra current support system is the worst thing. You send a text and wait. one to three hours later, someone responds. They ask for your name, DOB etc, hopefully you aren't now busy doing something else 1/
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Danny.ETH ™️
(@CryptoAxioms) reported
@AsennaWealth @Telstra Took me 3 hours to cancel my broadband with @telstra absolutely ******* useless
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Christian Meier
(@hoser_meier) reported
@Telstra Where's the 4g backup in the modem Telstra sold me as part of the agreement to avoid issues like this. False advertising
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Donna Locke
(@DonnaLocke85) reported
Hey @Telstra Who is running the show there? Attempted numerous calls over months only to be disconnected by the robot and pushed to your messaging service whereby your consultants take days/weeks of back and forth texts and still no outcome?? #incredible #wth
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Yuna Wright
(@eatingoutsydney) reported
@Telstra Two shops plus the retail store where I purchased my Samsung watch told me it’s easy to set up a Telstra One account. Now I’ve bought it and can’t set it up. No support available on phone. 2 hour line at Miranda Telstra