Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (49%)
- Phone (38%)
- Wi-fi (7%)
- E-mail (3%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Penola, Brisbane, Sydney, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 57 minutes ago |
|
Penola
|
Phone | 14 hours ago |
|
Brisbane
|
Internet | 21 hours ago |
|
Sydney
|
Phone | 1 day ago |
|
Sydney
|
Internet | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💜⚡️🦄 manda 🦄🐨🦘💚💛 (@aussieV8girl) reported@Teh_Jkr @Optus Look into new customer deals… If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra they’ve done the same.
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Murray (@MyNameIsMurray) reportedI read an article suggesting that @Starlink could come to Australia as a phone service. Oh, I hope it's real. Telstra utterly sucks, has massive blackspots everywhere, is ludicrously expensive, and has terrible customer service. Optus & Vodafone are worse. We need competition.
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Gavin McKenzie (@gav_mck) reported@Telstra I need urgent help for my Dad device, your retail shop are refusing to help a 79 year old with his account, disgraceful
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Marty (@Martywa467) reported@Prowerock1 @VoteLewko @Starlink I myself ended up with a Telstra 5G modem also. It just shows that NBN was not the way to go. Even back when they decided to go with NBN it was obvious it was dated technology and for Australia it has never delivered the service it needs.
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💧Daren Connor 🇦🇺 (@connor_daren) reportedWhy doesn’t service stay? The @Telstra network is crazy. Why can’t it stay the same. Why does it drop off for no reason? If it’s broadcasting a band 3 signal then why does it just stop? Does the tower run out of power or something?
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andy lai (@andylaiz88) reported@Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡
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Paddy (@Dabatsau) reported@OneNewsAu This is not new news, they have been trialing sms over starlink using Optus and Telstra OWNED spectrum for several years and its at least live fir SMS on Telstra. As soon as Starship is cleared for normal operations they can launch the larger v3 satellites which will support this function fully. The spectrum spacex purchased is not compatible with current phones regardless, and would require manufacturers to adopt that band for use so its not close to being usable nor launched.
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Moses kiweewa (@Moweezy5Moweezy) reported@Telstra Worst customer care I ever experienced in Australia. Telstra
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Aussie Diana S 🇦🇺 (@DFactualists) reported@Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the
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Paradoxa (@Paradoxa18) reportedOK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy
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Kranky Kath (@kathtatts) reported@ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.
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Anna (@spannaforce) reported@central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues
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Lyn Shields (@lynshields) reportedThis Telstra ad is horrible
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M_a_r_ke (@Ma_rk_e) reported@OneNewsAu optus announced the partnership with starlink on July 12 2023 and telstra announced it on July 3rd 2023, Telstra starlink messaging started June 3 2025 optus? well nothing. "covers blackspots telstra never will" that might make sense if telstra also didn't get starlink messaging
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Quentin knorre (@MR_Qniss_) reported@OliverHolst01 @Starlink My telstra internet is 80bucks a month. Has never increased unless I do it myself. It actually has gonendown over time as I dont use so much internet and so my limit is lower than most I think
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₿ 💥 (@teslantir) reportedGoogle + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG
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Stuart Bland (@96Mrbsa) reported@merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.
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Antony (@Antony_Collins) reported@Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.
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MrLobl∞ (@MrLobler) reported@VoteLewko @Starlink I honestly can’t ******* wait to ditch Telstra. **** @Telstra
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🐙Mythical Mira 🪸 (@Mythical_mira) reportedlol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up
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Pak 🇦🇺 (@_Whale_fish_) reported@VoteLewko @Starlink Ah, look, some competition! How terrible. Telstra and Optus will be forced to improve their services. Brrrrr
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Elizabeth Anne Kelly (@kellynettlefold) reportedTelstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich
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Ms Meh (@ms_meh) reported@maher_aaron @wwos You Telstra 'em! Though they'll probably tell you it's a Youi problem that you don't like how the coverage is 99c delivered.
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RANGER ROY (@troycarlon) reportedHey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???
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Jesse (@JesseValeri) reported@Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.
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Alex (@alliao) reported@VoteLewko @Starlink I remember seeing a telstra truck with slogan… “Australia that’s why” while trying to get better signal
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Catherine (@Catheri09875779) reported@IterIntellectus Telstra also: 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.
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cobra (@cobraschiffer) reported@sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.
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MyBrainHurts🍸 ⚰️ (@CountessAu) reported@Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.
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Hugh Jebawlsak 🇦🇺 (@WillHammer77) reported@newscomauHQ So is Telstra! Go **** yourselves Zionist shills.