Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (40%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Forbes, Melbourne, Sydney, Launceston, Perth, Brisbane, Bundaberg, Hobart, Canberra, Killarney, Gilberton, Townsville, Riddell and Murrumburrah.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Phone | |
| Forbes |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Samantha
(@samantha_lee17) reported
@Telstra Well get the technician to turn up and fix it. Waited all day and still nothing. Again wasting my time
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Aston Hall
(@The_Atraxas) reported
@Telstra The outage site still says 22nd Sept 2020. Thats old information. broadband went down 1st January 2021. Id like actual information about situation, as work from home is important and impossible with no internet access.
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PHire1Solutions
(@Phire1Solutions) reported
@Telstra I have now called your Penrith Office 6 times and left messages on 5 occasions asking them to return my calls I need you to man up and fix my sim provisioning on my new Iphone 12. Did I not pay you enough money? Was provisioning extra. #Hopeless #auspol
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John
(@jai_music) reported
Rubbish telstra internet - i have been on hold for 45 minutes today...! Pathetic service; zero customer service - look elsewhere NOT TELSTRA for internet
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John
(@jai_music) reported
@Telstra @akshayxxkangle How are you hear to help - i have been in hold for almost 1 hour........! Rubbish customer service
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Blake Tierney
(@BlakePeterTiern) reported
@Telstra can you confirm if there’s been an outage in the eastern suburbs after this afternoons recent storm. Can’t seem to find anything on your website
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Kelly 🕷📚
(@garfydaya) reported
I bought the Becky Lynch The Man funko... TELSTRA, I NEED YOU TO LOSE ALL SERVICE RIGHT NOW
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Baconator
(@miketown) reported
@Telstra Please help. Hours with chat and no help. Explaining the same problem for the fourth time. Then it times out and I have to do it all again.
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Mike Toloo
(@miketoloo) reported
@Telstra is your #nbn connection down?
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Antony Steele
(@antonycsteele) reported
@peterastein @Telstra Good luck Peter - the chat does work, I used it a few months ago and it solved the issue I had. It did take 3 days - I had a copy of my issue in the paste buffer so it was quick to “resend” into the chat each time I was transferred to a new agent during those 3 days!
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John
(@jai_music) reported
@bsperic @Telstra Yep same in 2153; very slow - have been on hold for 1 hour and 15 minutes - telstra nbn internet is rubbish
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John
(@jai_music) reported
Rubbish telstra internet; i have called them 4 times over the last two days - they do not answer and if they do; they cut you off.....! Nbn very slow NSW 2153
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Sarah Magarey
(@sarahmagarey) reported
@Telstra has the storm caused an outage? Circuit breaker was tripped and since then our foxtel box wont come back online.
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Kris D
(@Torkium) reported
@Telstra - Does anyone actually monitor your smart troubleshooting web chat? I logged an incident earlier today, and it said to give more information via chat. I logged into chat. Waited an hour, no one replied. So I tried again this afternoon, waited 3 hours, still no response.
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Katherine Biber
(@BiberKatherine) reported
@Telstra I have been waiting over 6 hours for customer service online. Your phone customer support hung up on me, and your app doesn't allow messaging. Apart from repeatedly being asked to provide my ID, I have not had any help.
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Elliot Giakalis
(@ElliotG78) reported
@Picketer my dog took a dump outside a Telstra phone box the other day, and I couldn't help but think of your dramas the last few weeks
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uknowitanducanthide
(@uknowitanducan1) reported
@Kharnage_ @Telstra having trouble sending nudes
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Peter Stein
(@peterastein) reported
@Telstra your customer service has fallen to the greatest low point. I ring and automated voice tells me that a text has been sent to allow me to chat. I follow the link and I am chatting to myself. With a response every hour where I am asked to verify again. Over 6 hours
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Peter Nicholls
(@PNichollsNZ) reported
@Telstra Hi Ash, its been four days now. Issue still not resolved. Currently on hold to Tech Support (194 minutes today and counting...). Tier 2 Tech Support were meant to call me but haven't. This is really poor. If this isn't resolved today, I'm going to cancel my service.
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Matt
(@mattoftheridge) reported
@Telstra How can I send a msg when I am work if I have no internet or phone coverage. I have full bars & 4g logo, but it just doesn't work.
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Brian Meinrath
(@BrianMeinrath) reported
from
Sydney, State of New South Wales
@Telstra Hi Lara. It's a Telstra Marketplace Business Account. We were told services would be restored midnight last night but it wasn't and we haven't had an update since. Needs to be escalated. 100+ people relying on your service to run our organisation.
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Alan gollogly
(@AlanGolotto) reported
@JoefromPrime @ShonaDrechsler @Telstra Toowoomba never had that problem in the late 70’s.
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Trincaria
(@PortiasVenice) reported
@Telstra Have has consistent drop in NBN home since last Tuesday, have used your app to trouble shoot, test and leave messages several times a day. Pls send a phone number I can talk to a person about it please. Thanks
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John
(@jai_music) reported
@PortiasVenice @Telstra Yep telstra customer service is rubbish have been on hold for 1 hour and 15 minutes - disgraceful
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Michael Heron
(@mheron7) reported
Finally making the break from @Telstra . Moving to @Optus . At least I will get good customer service.
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Hannah
(@HannahWolfy) reported
I’d like to take this moment to thank @Telstra for wasting my day waiting for the person who was scheduled to turn up but didn’t to replace the NBN modem.. really thanks for the terrible unreliable service.
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Mike Toloo
(@miketoloo) reported
@Telstra can you tell me if your NBN service is down?
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Ian Parry-Okeden
(@IanParryO) reported
@tomdflynn @missingparl Yes very common. Telstra refuses to interfere despite the awful and frightening threats being made by these swine. You can bet if they threatened anyone important they would be tracked and blocked. It’s a scandal.
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Chris
(@RoninOCE) reported
@Telstra will be in contact tomorrow to get this sorted out. Hopefully a tech can get down here and fix everything because we are supposed to be on 70/10.
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Megan S
(@meganvs) reported
@Telstra how do we disconnect our adsl and phone with you guys? We just keep going around in a loop on your message service and not getting anywhere. We need to ensure we keep our email addresses.