Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Brisbane, Bundaberg, Sydney, Canberra, Rosalie Plains, Adelaide, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lakeside Farm
(@lakeside_farm) reported
@Telstra Was crape but guess has become ****. So could say was the same. I live between 4 towers and it's hopeless thanks Angela for reply. But Ballidu is location but currently between wogan Ballidu Kondut Pithara and Miling towers and very poor.
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𝖆𝖑𝖒𝖔𝖘𝖙 𝖑𝖊𝖋𝖙 𝖙𝖍𝖊 𝖇𝖚𝖎𝖑𝖉𝖎𝖓𝖌
(@absolutelyallan) reported
@Telstra The telephony side drops out unexpectedly once or twice a day & the modem/router needs to be reset. Sometimes even a hard reset will not fix the problem unless it's performed several times.
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Terry Constanti
(@tezlefty) reported
@abittotheleft @jmil400 @MikeCarlton01 Argument can be made for CW bank QANTAS Telstra. Worst was Post. AP is hopeless. States splitting & privatising Utilities, Howard the CES, Morrison the public service… some worse than others.
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Priyanka Pillai
(@Pillai_Pri) reported
Both companies saying completely different things to me. Telstra says go into the store as they can't do anything. I go in and the good guys say porting order is stuck. Needless to say I will be cancelling my order and never buying anything from @Telstra or @TheGoodGuysAU 7/7
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idrivetrucksinoz
(@drivetrucksinoz) reported
@purlenko @OzraeliAvi phones have IMEI numbers attached which registers on the network. Telstras mobile IT system will show which phone IMEI is attached to whatever simple card. same as when you report your phone stolen Telstra will block that IMEI number from being able to be used on any network
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𝖆𝖑𝖒𝖔𝖘𝖙 𝖑𝖊𝖋𝖙 𝖙𝖍𝖊 𝖇𝖚𝖎𝖑𝖉𝖎𝖓𝖌
(@absolutelyallan) reported
There's something wrong in this Country when a major telephone operator like @telstra cannot run a service where your landline has no service at least twice a day & when you lose phone service with a power outage. Moving to VOIP was a huge mistake. We need an #NBN RC! #auspol
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Heathypops
(@Heath_McGregor) reported
@Telstra We just talked to your faults team. Same old response. No timeline to fix.
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra Dear Jay, lost Internet again,had to reset modem, finally came back up. Checked app, no records of any faults ever being logged. 4g backup did not work on modem, makes for fun when working from home. Don't have time to discuss this now, just need someone to fix the bloody thing.
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Gavin
(@g_mann43) reported
@CocoaFox023 @PRGuy17 Ok, so he knows he used an Android phone... So that's 60% 9f the population. Now he knows he's using the Telstra network... Is that now 50% of the population ?
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Omit the Union Jack
(@Verboskitty) reported
@pfbt @meagrebones I had a nice surprise yesterday from Telstra. I queried the latest bill for my iPad - $15 pm instead of $35 and an upgrade to 5g. My only complaint was - why did Telstra not explain the change on the bill.
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Kareeming 🇦🇺 🐴🐯
(@Kareeming_1) reported
@BrownSquirrel @Telstra Messages are a pain, I prefer to talk to the scammers, it's good fun, then just hang up when you're over them.
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David Brislin
(@BrislinDavid) reported
@rohan_connolly @Qantas With how ****-house Qantas treats its workers and customers, surely it's time for people to vote with their feet and just not fly with them. They seem to have the same attitude as Telstra; we're king of the oligopoly and you don't have a choice, when the opposite is true.
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Selina Spowart
(@figspowart) reported
Never thought chatting with Telstra would be the highlight of my day, but the agent's name is Genghis. Outstanding.
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Lakeside Farm
(@lakeside_farm) reported
@Telstra I shouldn't have to buy a booster if telstra provided a better service. Bit like buying a new car but then you have to bring your own battery for it. Seem silly to be honest. Not your fault Angela but if you pass it on who knows
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a Blaire in there
(@TamblynBlaire) reported
@Telstra are the VERY VERY WORST EVER!!!!! wasted 30 minutes so far with NO HELP from the CSO on the other end. Could nto even send me a one-time code within 10 minutes, and they state it expires in 5 minutes. SERIOUSLY!!!
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Dylan
(@DylightfulAU) reported
I'm about halfway through migrating my 300+ customers away from @Telstra , the corruptness of this company and its never-ending attempts to scam their customers is astonishing.
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Lakeside Farm
(@lakeside_farm) reported
@telstra your signal is **** fix it can't even make calls. All good if I live in city wish there was another provider
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Sujeet Sonu
(@sonu862004) reported
@Telstra @Telstra_news @telstracareers Belong service is worst… can’t call and email takes a day to respond. Nonetheless I have cancel my service.
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Simon Waight
(@simonwaight) reported
So @Telstra, security and protection of your customer’s accounts can only be performed “during office hours”? Guess that’s fine because no hacker works outside those hours. Horrendous.
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@Neil from Down Under
(@Shogan_Scrub) reported
@JonesHowdareyou @deniseshrivell 1/2 - Telstra as a whole should never have been privatised either, instead it should have remained the sole communications infrastructure builder, provider & wholesaler...
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Call me Abby 📷
(@AbbYoLyn) reported
@rick_rampal @RichardManes5 Mine's a "cheapie" from Telstra The A51. Not a bad phone at all, had it for a few years now and no dramas with it.
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Whynotaye
(@LeahZBurgess) reported
@telesynth_hot I was too young to give a **** about Telecom in the 80s. Telstra, however
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Matt E
(@wilmateas) reported
@Telstra @jezryan21 Same issue - 2 hrs wasted tonight
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Paradoxa
(@Paradoxa18) reported
@bees_oz @VictoriaPolice Sadly, this is not always true. You can have a fire burning at emergency level within 15 km & NOT get an emergency text message. Found out Nov 2019. Telstra says service "Not available" Truly diabolical, esp in areas where fire risk is high & net/mobile service unreliable.
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BrownSquirrel
(@BrownSquirrel) reported
@Kareeming_1 @Telstra I do when they hang around long enough but these ones cut off when you answer or when they answer if we call back otherwise I have fun with them too
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Not Guilty 😊
(@notguilty_hey) reported
@Telstra @andy_penn Thanks, I have a lovely case manager now trying to wade through the mess that's been created by departments not communicating properly, an utter disaster for a PA customer of 30yrs+ & left stranded with no service, complete s**t show of incompetence.
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Priyanka Pillai
(@Pillai_Pri) reported
The worst customer service experience ever with @TheGoodGuysAU Preston store. We were given a deal on a fridge if I ported from Optus to @Telstra. Porting hasn't gone through and partial payment for the fridge already made but we have no update on when we will get it 1/7
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Marj Borthwick
(@Marj00356775) reported
@Choldie1 @bruce_haigh I hope essential services in WA are never privatized. It's a furphy that private ownership is better than public - look at Qantas, Telstra, childcare, energy in eastern states for starters.
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Dan
(@dandoolyy) reported
WHY IS MY INTERNET SO SLOW IM USING NBN AND ITS SO SLOW THIS MORNING @Telstra
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Priyanka Pillai
(@Pillai_Pri) reported
I get a call from @TheGoodGuysAU this morning and they say the same thing - "The issue has been escalated and the porting will happen any time between now and tomorrow night". I check with @Telstra and they say both orders have failed and I will need to go back in store 5/7