Telstra service status: outage reports and connection issues
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (48%)
- Phone (34%)
- Wi-fi (8%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Melbourne, Hobart, Brisbane, Adelaide, Sydney, Geelong, Penola, Cook, Perth, Nuriootpa, Loxton, The Hills Shire, Campbelltown, and Gympie.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 6 hours ago |
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Internet | 11 hours ago |
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Internet | 11 hours ago |
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Phone | 15 hours ago |
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Internet | 15 hours ago |
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Internet | 2 days ago |
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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๐ป๐๐๐๐๐๐๐ ๐พ๐๐๐๐๐๐๐๐ ยฉ (@skylarusi) reported@the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...
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SnowmanNFT (@NftSnowman) reported@NicFromOz They use Telstra wholesale network, coverage shouldnโt change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.
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Steven Payne (@CmonMick) reported@meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land๐ซค
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Aussie Diana S ๐ฆ๐บ (@DFactualists) reported@Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the
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Dave Jones (@eevblog) reportedUPDATE: Dodo contacted me and transferred the Telstra number manually. Said it could take two working days. Several hours later my Telstra SIM is now dead and the new Dodo SIM doesn't work. The website just shows "Order in progress". And now it's Friday night.
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slugger ๐ดโซ๏ธโช๏ธ๐ง ๐ฆ๐บ (@saintslugger) reported@AFL @Telstra @essendonfc Poor prick
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Jesse (@JesseValeri) reported@Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.
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oneonethreeinvesting (@113investing) reported@_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.
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xroadie (@xroadie) reported@BassonBrain @Starlink But an iPhone can connect to the phone network via the starlink wifiโฆ.without Telstra
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โSashโ Emmanuelle Somerset-Beauverie (@chicpussykat) reported@KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,canโt afford gym,back on dole! Menopause worsened & mental traumas! Iโm now on Disability dole & NDIS. My weight back 100+ kgs๐ข! In Pandemic I desperately started Yoga Teacher course on Udemy
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Devil's Avocado (@CaptHughBeard) reported@Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?
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y (@yuyan497) reported@Samantha7ey it's the telstra network ๐ญ
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jayzco (@jayzcoz) reported@gasugasu1984 Iโve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I havenโt done a speed test. Likely cheaper services available.
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Mel Palling (@MelPalling) reported@Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.
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D.J. Grey (@akintowarlock) reportedDear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.
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SNOOPREY (@SNOOPREY77) reported@Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .
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MercurialJester (ใธใงในใฟ)๐ก| PNGTuber โ ๐ต๐ธ๐๐ฑ๐งโ (@MercJestr) reportedThe insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.
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JimBobSquarePants ๐บ๐ฆ (@James_M_South) reported@Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?
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Stuart Bland (@96Mrbsa) reported@merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.
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Michael Abbott (@AgentAbbey) reported@Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat
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Kranky Kath (@kathtatts) reported@ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.
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Bri ๐งโ๐ฆฏ๐ป|| SUPPORT ๐๐๐ (@BHanchen) reportedYo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either
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โSashโ Emmanuelle Somerset-Beauverie (@chicpussykat) reported@SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโs on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg
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Joanne Jones (@JoanneJ37319580) reportedThe telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they wonโt want to discuss my concerns in public. We want to help you, Tony. Please private DM us.
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Veritas (@jarro56) reported@karlstefanovic John Howard & Costello last budget would have been in deficit if they didnโt sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!
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Peter Dewar (@PeterD84508) reported@TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .
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Antony (@Antony_Collins) reported@Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I canโt add more for both. Iโve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.
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๐Mythical Mira ๐ชธ (@Mythical_mira) reportedlol got my first spam call ring ring hi miss Iโm calling from Telstra you to say you won a new smart phone iโm with *insert different provider* thats not possible madam Iโm just trying to give you a free phone ๐ก obviously angry tone Quiet processing (no sleep) i hang up
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NewsTongue (@NewsTongueX) reported๐ด PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate pointsโ20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.