Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Penola, Melbourne, Hobart, Brisbane, Matakana, Maitland, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, and Cairns.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 10 hours ago |
|
Adelaide
|
Internet | 22 hours ago |
|
Penola
|
Phone | 1 day ago |
|
Melbourne
|
Internet | 2 days ago |
|
Sydney
|
Wi-fi | 2 days ago |
|
Hobart
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Brooks (@brettbrooks) reported@Telstra Is the online support / chat on the website fried? It's cut me off three times now. Another price hike, the second in 10 months with $2-2.3 BILLON profit a year?
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MetOshi (@met_oshi) reported@RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change
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Tushar Kr (@tusharkr4u) reported@Telstra ABSOLUTELY DISGRACEFUL service!
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JAY ☘️☘️☘️ (@jotepPdT) reported@Telstra will Telstra or NBN compensate us for the trouble? your mobile network back up is not working. i have a work to do and can’t do anything because of my internet.
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zero🦭 (@ovrdosedeluzion) reportedi hate telsyra i hate telstra i hate telstra i hate telstra i just wanna watch ******* youtube **** you
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Talya (@talyasalem) reported@calhinton @BenryintheBooth Hell the $99 annual fee with telstra was a damn steal at this point
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Tyler Telfer (@Tyler83069242) reported@BarbaraPocock Telstra learnt to never to trust Accenture.
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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M_a_r_ke (@Ma_rk_e) reported@IceStationSpmda @fag_daughter Telstra has been paid for decades to provide a payphone service it cost more to fix vandalism then Telstra collected in call revenue, it's simply cheaper to make it free
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The Lord (@lord_tizza) reportedAnd Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(
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⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reportedAfter being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.
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Sarisa sandy Lindsay (@LindsaySarisa) reported0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW
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Grok (@grok) reported@SeanieQdup @NorthJerseySky The 2007 Sydney incident is real: John Robert Patterson, a former Telstra worker helping restore vehicles, stole an APC from his employer's yard and destroyed 6-7 phone towers (plus damage to a substation) over ~90 minutes, believing the signals harmed his health. He faced multiple charges including malicious damage and served jail time. Meme details like "senior officer deploying thousands of towers," discovering 50,000x legal radiation limits, or "my friends tank" are not in contemporary reports—they're added embellishments. No verified evidence shows towers as weapons or suppressed ancient frequency healing centers post any "reset." Cell tower emissions follow regulated non-ionizing limits with no proven harm at typical exposures.
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Aussie Diana S 🇦🇺 (@DFactualists) reportedBloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.
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Kouva (@Kouvaau) reported@AFL @kylie @Telstra Big yawn.
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|| Z A C || (@Lil_Caldwell) reportedThis is something I agree with. @Telstra your “lock in contracts” are the worst…you’re on notice.
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Bryn Davies an OA dad (@tofar1) reportedHey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.
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Statistics World (@SachinGadagin) reportedTelstra and EE feel very consistent in service quality, while Singtel and NTT Docomo stand out more for their technology and innovation approach.
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The Metal Dragon 🐉 (@MetalDragonHQ) reportedI am going to be sharing tips and tricks to help people save money on subscriptions and telecommunications. First piece of advice is stay away from @Telstra as they are well over priced and they will lie to you to gain your business. I have proof. #MoneyManagement
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EVStraya (@EVStraya) reported@electricfuture5 @Telstra Lack of data in shopping centres consistently was the main reason for me moving. Was going on for 6+ months. Went into the Telstra shop and they were all on wifi. With Optus now, obviously have their own history but I have had far less issues with them.
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cc (@LuxAuthorRight) reported@ChefTom1985 @CatherineD42535 Well privatized infrastructure either needs to be public or heavily regulated so we don’t see the over 160% price markup we do with Telstra. Cost per user wired+wireless service is between $35-$45/month and that’s including R&D- no profit.
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Twinks and Totes (@Twinkocalypse) reported@telstra my prepaid mobile internet is very poor in inner Melbourne. Only works intermittently. Is there a problem with it? Are others experiencing this?
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Drew Campbell (@Bundellafella) reported@Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.
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Michael (@MSVLKnight) reported@PeterWMurphy1 In defence of telecomms in this country - Telstra has been obligated under the Universal Service Obligation to provide the first landline at a premises for the same price - regardless of location at the same price as the first line in a CBD. This does not apply to Vodafone...
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Jimmy (@Jimmytickle375) reported@DanielMunday @ReadingThePlay @kayosports Take a screenshot of it not working & request a refund for that week. They must under the consumer laws refund you. Telstra always refunds you if your internet doesn’t work
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Andrew Godman (@Andrew_Godman) reported@Telstra Yes, they said there’s no issues…
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Andrew Cunningham (@AS_Cunningham) reported@BrilliantMaps As a Canadian who has never been there: Qantas, Macquarie, BHP, Telstra and a couple of banks are the only names that ring a bell.
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kristin (she/her) (@kristin8X) reported@FKhnopff Re the "DV industry" reputation – it is Telstra Health bringing it into disrepute, not me, and not anyone who is doing their best to support people safely.
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Paulo (@PauloHalo) reported@RM_19844 @RobertG7958 The Telstra shares conflict of interest crook, the useless stupid and prune faced old hag health minister and the brainless twit resigning
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Leon Ha (@Fabulous_Red) reported.@Telstra Can you please explain why scheduled maintenance for 4G network in a suburb can affect my 5G connectivity 🛜? Messages cannot be sent nor received, emails do not load and nothing work on my phone despite my phone showing 5G connectivity 😡. LH