Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Adelaide, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Amy
(@ausnetman) reported
@BillyFosterPics @Telstra Might not be the right fit for you but I have been impressed with @Aussie_BB who I moved to when the NBN was connected. Local support from Victoria and an excellent network. I have no association with them other than being a customer. Just a thought.
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Matthew Moyle-Croft
(@moylecroft) reported
@NewtonMark Sssh, don’t say that. Take their money offering to help them compete. RIP fetch as Telstra destroy it through neglect
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💉💉💉Now on 5G!
(@marioPS) reported
So peeps: does @Telstra do customer retention like Carriers in the US? Been with them for 10 years, they are downgrading their service (or want to charge me more for what I'm already getting). I'll likely jump to where I'll get what they're offering at greatly reduced price …
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Wayne Pasterfield
(@wpasterfield) reported
@hello_broadcast @Telstra Steve, you are obviously a ******* or intellectually impaired. We have never been late paying any bill. I will be reporting you directly to the Ombudsman tomorrow. But if you’d like to discuss the issue face to face, I’m available any place, any time #peasant
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Dean Knight
(@knightd73) reported
@stationmum101 A few ways of getting it upgraded to urgent life threating medical condition and only comms for emergencies like bushfire gets them priority fix sadly neither apply I suspect I was once told by a Telstra call centre that even within Perth metro area they recommended satphone
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Rachael Jefferson-Buchanan, PhD 🇬🇧🏃🏼♀️🙏🏻💕
(@3dancingfeet) reported
@RachaelBott1 The Facebook vaccination posts have been continuous for the last 2+ years. I don't watch much TV or YouTube. Not only that, but Govt has employed many agents to do its work, e.g. Woolies, Telstra etc. We call that a network of governance in Sociology. It's far-reaching & clever.
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Gazmaninaus
(@gazmaninaus) reported
@Bowenchris @CoaltrainHunter They will be like Telstra public phones, always broken or damaged.
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Richard Freedman
(@R1CHARDFREEDMAN) reported
@wpasterfield @Telstra Yes I think they have made the Ombudsman their actual service call centre.
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Kyliqz
(@kyliqz2) reported
@Sswrls @Telstra im having alot of problems with my sswirls follow
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Matthew White
(@thaCodeMonkey) reported
@MrTobyCook @TechYESCity It's rare to find a place in brissie with FTTP. They mostly reused the existing HFC network. If it was Telstra HFC you should be ok.., Optus not so much lol
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Corey Speers
(@CoreySpeers) reported
Unfortunately today’s forum will not be able to be live broadcast due to Telstra issues, but it’s being recorded and will be re-broadcast. I’ll share when it’s available. #politas #braddonvotes
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BILLY FOSTER PHOTOGRAPHY
(@BillyFosterPics) reported
from
Melbourne, State of Victoria
After 6 weeks of hell dealing with @telstra to swap from #foxtel to #telstra for our internet we were “absolutely promise” the service would commence last night. Rebooted modems this morning, guess what, still no Telstra 😡 - Your OS Callcentres are a joke. #australia
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selene seeders
(@SeedersSelene) reported
@dirtwork69 @stationmum101 @NationalFarmers My 79 year old mother supplied with satellite phone as her Telstra phone line isn’t working and hasn’t for nearly 18 months. No mobile service out on that property. Satellite phone slightly better than using smoke signals or mirrors. Hard to believe in this day and age.
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Annie SewerRat Brownie
(@AnnieBrownie4) reported
@australian_mind I had a property on acres with no mortgage & I sold it without buying another. first problem it caused was for telstra, which only lets one cancel a landline if one can provide a new address. we have been sparring now for eight months while they keep billing me for servce
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Max
(@max_au) reported
@Telstra hey Dan do the Telstra branded repeaters support 5G yet?
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Gareth
(@liquidparanoia) reported
Friend of grandma’s calls me to complain about her “**** Optus hotspot” that I suggested she buy as Telstra reception has gone down the plug hole this week. I said it was a cheap stopgap measure.
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Smithy's Tech Support
(@SmithyTech) reported
tech tip: if you take out a hard drive congrats please contact telstra support on how to put it back in
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SportAviation Pty Ltd
(@sportaviation1) reported
@Telstra Can you understand that all I want. Is my original number …….122 this has gone on 7 hr 50 min over 5 calls terrible service! For a simple request I live alone and are 74 years old living in remote area. I do not want to loose my original no *******122 it would isolate me
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Annie SewerRat Brownie
(@AnnieBrownie4) reported
@australian_mind I have screen grabs of @Telstra acknowledging my information. I also have snailmail from their debt collection agency for 8 months service fee. I have screengrabs of our exchanges via their Secure DMs. I called them when I sold the house in Sept 2021.
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Knit Ewe
(@knitewe) reported
@Telstra I was just at my local telstra shop. Told "Josh" my budget. He kept showing me phones above my budget. When I told him to stick to the budget, he told me I was rude for cutting him off. As I left, "Josh" said f** you. How do I take this higher?
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Zelty
(@zzeltyy) reported
@Sswrls @Telstra my wifis down
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kurx
(@kurxFN) reported
@Sswrls @Telstra yo my nan broke my wifi, help
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𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶 🇦🇺
(@ms_dingo) reported
so many options these days. router not working. bypass it still no net. provider ok. finally found there is a telstra problem in the area. i am not with them but of course the lines are.... meanwhile i have the telstra stick that i have for my laptop and i can use that for now.
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𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶 🇦🇺
(@ms_dingo) reported
still have internet issues. hooked up my telstra stick to the computer and will use that for now. something going on with router, or provider or NB* - who i won't name because then they pick up on the tweets. so far i really can't find where the problem is
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OptoIsolated IO
(@optoio) reported
@NBN_Australia @Telstra So far, the experience of switching the 92yo Pensioner that lives near me to Telstra Landline service has been excrutiating. Weeks now; still no connection. A simple service provider port should take minutes, not weeks/months. Atrocious.
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
@Telstra #Telstra were promised they had all issues dealt with in January. I've spent hours and hours on phone, emails, in person, taken it to my local federal MP. Now it's too late. I've submitted it to the Telco Industry Ombudsman. I've moved everything to @Optus highly recommend.
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Telstra Customer Service 📞
(@hello_broadcast) reported
@wpasterfield @Telstra Dear Mr Pasterfield thank you for patronising message to us here at Telstra. Our records show that your consistently late in paying your accounts, so maybe you should get your own house in order before you start bagging us. Steve Telstra Customer Service
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KMO
(@kmonation) reported
Telstra bringing call centres back to Australia? Ok now bring customer support chat to Australia next because it took me 40 minutes of conversation to find out if y’all had one thing in stock online
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Grumpy Old Man
(@BjWittwer) reported
@dansnextplease @bennoba @melaniedoak Because the #billionaires want an very exclusive club of rich people, and lots of slaves. And yes, I have dealt with EVERY single government department, plus many privatised companies (including Telstra) and yes, the service is rather ordinary.
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VA Strerp
(@Strerpwyd1) reported
@Sswrls @Telstra please help me with the follow i have been with telstra my whole life i promise