Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Adelaide, Sydney, Brisbane, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Perth |
Phone | |
| Perth |
Phone | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cal El
(@KelexKrypton) reported
@Telstra He’s terrible at backing a Ute out the drive and across the road, where the post is situated,... I mean, we don’t care if it goes out,.. but I’m sure that’s not true for hundreds of others in the area.
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Harry Saddler
(@MondayStory) reported
Lol I never would’ve thought it was possible but in this pandemic year Telstra have somehow managed to make their customer service even worse than usual
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Mark McIntosh
(@MarkMcIntoshCSP) reported
@Telstra I feel like I have an impossible dream - and that is to communicate with a phone company on the ..... phone. Website says call to add my extra service - call it says use the App and hangs up - setup & use the app it says call but there's no point as no one will answer..
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Emmylia Darmadi Lee
(@Filamern) reported
13 years with @VodafoneAU and thinking of transferring to Optus or Telstra- spoke with two technical support teams past 4 days as @VodafoneAU prepaid customers are unable to send nor receive any OTP texts to/from 32665 (Facebook‘s shortcode); despite this working back in 2013.
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Simon Cropp
(@SimonCropp) reported
@Telstra your in app messaging service needs work. if i am logged in, and request help from within the app, the support person should not need to ask me for my name or account number
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Geoff White
(@geoffwhite) reported
@Telstra provide excuses to you @TomElliott3AW on air today. I have had several messages trying to solve issues via messaging and sometimes it takes day to resolve. What doesn’t a company who has survived on phone calls actually take calls to solve problems.
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astrid
(@astrid20714887) reported
@Telstra I wish you were still Telecom you sellouts and your reception sucks arse, pick up your game bastardos
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RileyAU
(@Riley__AU) reported
@Excilefn Yeah but other ppl are saying that they have had the same problem with telstra
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Nathan stone🇳🇿
(@nathanstone525) reported
@NRL @Telstra So let’s get this right! We thought golden point was boring because of al the drop goal attempts, so now for ‘more entertainment’ we introduce a long range drop goal for 2 pts! Ffs stop rewarding the poor teams who can’t score!! This game is going the same way as rugby!
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Hayley McNamara
(@hayleymcn76) reported
@Telstra worst service ever. Placed order for new internet on 23/11. But modem not delivered. Rang Tues and Wed and guaranteed delivery by 11/12. Still no modem. After 90min call told only solution is to go to shop and pay $216. @Optus solved issue for free in 10min - awesome
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Lincoln Stephen
(@Ironman_Lincoln) reported
@Telstra When will staff available to speak to directly on the phone? I want to upgrade my mobile and plan and I have other questions relating to my shared bill with other devices and home internet. Too difficult by messaging. Things get lost in translation. The service is crap.
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australisfishing
(@australisgamin1) reported
@skeetafly Thats funny i biught it at jb hifi on a telstra plan and they told me no insurance wtf
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Russel Morgan
(@ram05x9) reported
@Telstra Having trouble, it's been the most appalling customer service I have experienced. Next to Impossible to speak to anyone and when you finally receive a call from a complaints manager the call gets disconnected mid way through yet she doesn't call back to follow up on problem. Fail
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Brett
(@wettbrest) reported
@ato_gov_au Received a scam call from 0262239406 this morning. As an ex Telstra technician I am so disappointed that we have had these issues since we sent our call centres abroad where we also sent our information to be exploited. There should be some accountability from these big companies
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Alex Freeman
(@thealexfreeman) reported
@NRL @Telstra 2 point field goal is such a stupid rule! 6 again rule was genius but this is an epic fail #nrl
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Geoff White
(@geoffwhite) reported
@3AW693 @TomElliott3AW the messaging service for customer service of Telstra is hopeless. I waited 6 hours to solve a simple problem. Was even bad prior to COVID. Excuses from @Telstra who a phone company that don’t want to talk to their customers. Absolutely ridiculous.
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Joliet Jake
(@Likeatiger4) reported
@NRL @Telstra Guys, this FG rule has not been well thought out. It’s very very bad. Ever wonder why Union is so boring?
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Stretch
(@str3tched) reported
@Telstra Why is my complaint officer never calling me? Atrocious service. Will be cancelling my services ASAP! case #04075234
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twensor
(@twensor) reported
@Telstra My apologies Megan, I need not see your reply before now, thank you. I'm on nbn HFC 50/20 unlimited. The web page that used to give monthly & daily usage stats has been broken for must be close to a year!
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Harley Rose Kelly
(@Houseof5Monkeys) reported
@Telstra what a bloody joke, trying to speak to someone on Chat app for 1h to get NO help. They can’t even write a proper sentence other than that their shift is over and someone else will take their place. Can’t phone and speak to an actual person anymore. No customer service.
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KatMay
(@nopenahimgood) reported
Once again @Telstra I am being ignored by you and your team. I really try to do the right thing but no one is willing to help. Looks like I need to go to the Ombudsman to see if they will help #worstcustomerserviceever
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
When. Will. The. Slow. Internet. Service. Be. Rectified? @Telstra_news @telstra @TelstraBcast Seriously time to change providers. Planned outages & not a word or care that most people work from home these days.
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twensor
(@twensor) reported
@Telstra @curatethedata How can people know what plan is right for them if Telstra cannot provide a measure of what data is being used? I'm on 'unlimited' HFC but I want to KNOW what data I ACTUALLY use. Your app & web page don't tell me & don't allow even an email enquiry! Terrible customer support. 😡
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Almaflexia
(@HeironymusFlex) reported
@Blazhugh I got a call about Telstra cutting my internet service (I'm not with Telstra) because apparently I had been hacked. Long story short I was able to get him to talk about his porn preferences before telling him to **** off.
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Stretch
(@str3tched) reported
@Telstra Why is my complaint officer never calling me? Atrocious service. StayConnected - what a joke. case #04075234
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ConnorD
(@ConnorDcinq) reported
@Telstra complete mobile blackout in Esperance and Kalgoorlie. What's going on?
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
@Telstra How long before the slow internet is fixed 2111 area? Some of us work from home, this is getting beyond a joke! Can someone reply.
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Sue Weber
(@Sue_Weber) reported
@KelexKrypton @Telstra Thankfully have just been connected to NBN so will get rid of them although they own all the lines their service is appalling! Moved to Tangerine so far so good.
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Ash ☁️
(@ashkbne) reported
Far out another NBN outage... Nothing but outages and **** service since we switched from Telstra cable. Bloody joke.
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Yadu Singh
(@dryadusingh) reported
Hi @Telstra, we need to speak with somebody from your business about our account 2129908400. The issue can't be dealt with via SMSs. It's frustrating to keep calling 132000 and continue to fail to speak with any Telstra person. Please respond via DM. Thank you.