Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Young, Adelaide, Brisbane, Perth, Melbourne, Sydney, Morwell, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong and Port Macquarie.
| City | Problem Type | Report Time |
|---|---|---|
 Young |
Phone | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Alice
(@pinknantucket) reported
Golly you can only email Telstra right now apparently—no phone support on their 1300 number due to steps taken to protect staff during the pandemic. Which is…weird given everyone else has managed it and they are literally a telecommunications company?
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octoscott
(@octoscott) reported
@Telstra @fluffylucy It's very frustrating to jump between reps based in Aus that actually seem to give a rat's about the issue + have some idea of how to fix it (including @Telstra's obligations under Aus consumer law) and call centres that blatantly promise the world but rarely deliver.
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🇦🇺😎🏔🎥🎬🇺🇸🇬🇧
(@OriginTemplar) reported
@CNBC @CNBCPro Will never forget the day when in an emergency I needed to quickly sell some Bitcoin, the Telstra network was down Australia wide. Couldn’t sell..! But could sell gold no problem! Realised just how dangerous Bitcoin really is. It has NO VALUE AT ALL when things go dark.
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JASHIKO
(@ArbitraryLens) reported
@Telstra #Telstra I've been with you for more than a decade now. You recently disconnected my prepaid mobile number while I'm stuck outside Australia. (thanks COVID) Now I don't have access to any accounts because of 2FA. I've tried support, but apparently, it's too hard to fix.
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JASHIKO
(@ArbitraryLens) reported
@Telstra Yep and 6 months pretty much now, the issue is there's no communication. I get a ton of other info about roaming changes but that's it. I went to recharge and saw it's disconnected. Support said I need a new sim. But that's impossible being abroad.
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Adam Drinan
(@AdamDrinan) reported
@Telstra the Telstra store at Nepean village penrith is a living, breathing advertisement for Optus. The experience as a business customer with 8-9 devices was appalling. I walked out completely dissatisfied, they knew that and it was ok.
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Tez 🇵🇸
(@oneshottezza) reported
So, Telstra asks me to login with my "username", not "email address". So I click on "recover username" and it's sent to me. Guess what my username is?!
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octoscott
(@octoscott) reported
@Telstra @fluffylucy Note this is nothing to do with race or even Aus jobs. You'll see from my post history I despise bigots. It's about attitude and a clearly broken handover process when staff hand over across geographies. I've had plenty of wonderful experiences with other chat/call centres.
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The Masked OWL
(@mikeredes) reported
@Telstra I will but i am a Telstra customer so maybe telstra coughs also do something to protect there customers.
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Old Fella Sewer Rat
(@NedWeekend) reported
@Peter_Fitz now Pete they might be just trying to make a donation to you.They might think your down to your last quid I told one bloke i had broke in to the house to borrow a few things but i said if he gave me his number i could leave them a note if he wanted. click insert telstra hum here
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John Smith
(@jrade76) reported
@telstra your technician’s prematurely closed a ticket which had been raised in relation to a fault Telstra had detected with my NBN service, now your automated service is advising I have to wait between 2-5 days for further information, how do I speak to someone and not a robot?
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I wake up petty
(@Melonious_Petty) reported
Meanwhile I got coworkers bragging on how rude they were to Telstra and I’m like… you ain’t **** at ******** all. You don’t like those 3 months of hell but we are paid damn well for it and you dunking on someone who makes half your wages to be a ****?
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Paul hicks
(@paulhic83669644) reported
@JulianBurnside Moved over to TPG a couple of years ago out of frustration with Telstra. Infinitely better service.
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Nic
(@happykittynicki) reported
@Telstra Hi Anto, my neighbour is but I am not. I have been told by nbn techs that they are both optus and telstra cables and they can't remove them. The council won't remove the tree till they are removed so hence why I am trying to get some one to fix the issue.
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John Walsh
(@trentgaybody) reported
@Telstra Only by SMS. I was told I’d be contacted by your tech team yet all have bad are suggestions via text. Some automated at that. The wifi works but varies in strength to the point of dropping out constantly
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Maidenwarrior 🖤😈🐀
(@BrittMezher) reported
@CCakmc @Treeny16 Telstra really sucks. I’m never demanding with the phone staff, never rude, it’s not their fault the entire system sucks from the very top down.
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💧💙C A K M Cheung
(@CCakmc) reported
@BrittMezher @Treeny16 Wow I can’t believe they offered a technician. I tried to get one out here for two months, no chance whatsoever so I changed provider and they arranged everything and now my NBN is functioning well. Telstra sucks.
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David
(@seaeagle1972) reported
@kayosports_help Just wondering.. With the crap service you offer, how many subs do you think you'll lose when the $5 telstra deal ends?
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Trento
(@TrentSteele555) reported
@CirclesLifeSG Roxby Downs network issues? I can't even find a page to see if there's any noted network issues at Roxby Downs. Any links? I had to switch to my Telstra backup Sim card.
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Clinton
(@Clinton04468570) reported
@BazzaCC @Telstra Hilarious! Telstra replied promptly when it was only a joke but when you really have a problem.....
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Bernadette Walsh
(@Bernade16506368) reported
@Telstra Stacey im exhausted from Telstra and if I have to explain my@serial number and do any more testing I will go insane .. We have had problems for months .. and now again it’s on orange / blue , I’m working from. Home today and one e again have to hot spot my phone !! Please help
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Greg aka Grumpy old man
(@gregbc58) reported
@Peter_Fitz I used to but not nearly as much anymore. With the telstra scam I ask them my name and if I can get a free toaster. The tax office who want to arrest me I say OK I need a break anyway. They all hang up on me
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AngryNana 🐀🐀🐀
(@AngryNana4) reported
@Peter_Fitz Constantly. Tax Office, Microsoft, Telstra scams galore. I usually say “What a coincidence! My husband works for your organisation. I’ll just put him on the phone and you can talk to him.” They can’t hang up quickly enough.
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Maddy O'Brien
(@maddyoby) reported
The Netball Live app hasn’t recognised the split round, so the matches at the top are advertising round 9 instead of 8. And fixture default also R9. Can someone please pass this onto the relevant people to fix? Thanks! @Telstra @SuperNetball
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Bernadette Walsh
(@Bernade16506368) reported
@Telstra so frustrating … my internet has been dropping out or reduced to 4 G since beginning of this year .. today again as of all week my modem is on orange !!!! And I can’t speak to a person to organise an onsite trouble shoot!!! Agh !!!!
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John Walsh
(@trentgaybody) reported
@Telstra NBN says there is no outage where I live and to check with my service provider.
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Marcus Taylor
(@Rolyatsucram) reported
@Telstra Thanks for that. I will try to get in touch, although it’s difficult because of the lack of internet and landline because of issues caused
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Al Canavan 🇦🇺🏳️🌈🇬🇷
(@barefootbloke) reported
Hey @Telstra Why do you have the worst customer service ever? Your,so called, live chat is next to useless. Take hours to respond and have to constantly repeat myself. They just don’t give a ****! Employ some locals!!!
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Wendy Duckworth
(@wendyduck68) reported
@Telstra Thanks Tori. I would prefer if you could give me a direct number to call so I can speak to somebody at a level who can actually help. I cannot go on hold again only to be told to lodge an incident report.
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Heidi Ruckriegel
(@heidierr) reported
@BrittMezher We're still on ADSL. Luckily, ours is ok, unlike up the mountain where someone shot the Telstra pit about 20 years ago. Never been the same since.