Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (40%)
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Wi-fi (11%)
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Total Blackout (4%)
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TV (3%)
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E-mail (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Flinders, Melbourne, Brisbane, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Perth, Bundaberg, Hobart, Canberra, Killarney and Gilberton.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Flinders |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Wi-fi | |
| Batlow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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rubyfreyja
(@rubyfreyja) reported
@Telstra Thx Angie. I called Telstra. It's half fixed. I was told to call back tomorrow for the rest of the fix. One problem usually ends up with multiple calls to fix the next group of bugs that comes from that first problem, it can never be just one simple fix. 🙄 90yo can't understand.
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CryptoChick369
(@CryptoChick369) reported
@Telstra Call my husband and sort the problem out!
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Raylene Li
(@hetachan13) reported
They were told by a customer that their line had been disconnected today. When they called Telstra they said it was cancelled 5 days ago.
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Phil
(@Phil98529731) reported
@Oscarthefarmer @consettfarming @gabriellechan The “booster” Telstra sells is just a 4G amplifier to improve the signal inside your building.
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rubyfreyja
(@rubyfreyja) reported
Never had so many issues with a home phone for a 90 year old since nbn installed. They are dependant on this service, Priority Assist but they wouldn't be able to work the technology if someone didn't come over to help them. Useless for an emergency. @NBN_Australia @Telstra
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Lost Forward
(@busta1955) reported
@Telstra Essentially it was remain on the current service or cancel it. I can send you a screenshot of the email if you have a message service I can use.
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Steve Lewis (SA)
(@naomhkilda) reported
@gabriellechan Telstra 4G has dropped out to 3G at home on a seemingly random basis for months now despite being within 5km of a tower...very sparsely populated hilly terrain 20km direct north east of Clare SA. Could hardly be a high demand problem....
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Jason Murphy
(@ChrodoM) reported
@ObrienBig @Telstra Its to stop people not paying the bill when there service is not working ! NBN mainly as with Covid service has gone the way of the Dinosaurs ! I have lost count of the amount of people not paying till there service is working !
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Byron Shaw 🇦🇺🌏🇵🇬
(@Byron_Shaw) reported
@Telstra Don’t know who “Lisa” is, I had a commitment and a case … resolution by Wednesday, it’s Friday and ….. nothing but excuses etc etc … it’s simple, honour your customer commitment 👌
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Andrew James
(@WardenAJames) reported
.@Telstra I've just noticed my monthly bill for unlimited internet is going up by $5 a month soon. Not to be rude, but with the steady progress of technology shouldn't this price be gradually coming down? What gives?
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Jason Murphy
(@ChrodoM) reported
@Telstra @ObrienBig Auto Pay ! Not going to happen ! Get ready to loose a lot of customers ! Getting double charged , getting charged when the service dose not work, and good luck getting money back if there is a stuff up !!!! Worked for and with Telstra customers !! Just another way to screw Cust's
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CryptoChick369
(@CryptoChick369) reported
@ScottMorrisonMP @MarkMcGowanMP @7NewsPerth This is what our country has come to. So much for the great Aussie service ☹ Jobs should stay in Australia and not be out sourced to foreign countries. A business like Telstra should be owned and run by Australians
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CryptoChick369
(@CryptoChick369) reported
The biggest telecomunications company in Australia cannot return a loyal paying customer's call. They cause the problem in the first place, then handball the complaint from one department to another. Extremely bad service @Telstra @andy_penn #NotHappy #incompetent #unAustralian
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Phil
(@Phil98529731) reported
@consettfarming @Oscarthefarmer @gabriellechan Other “than” the ones Telstra sell you. The are simply an antenna that claim to amplify the signal from outside a building to inside the building. If the signal outside the building is poor, then Telstra’s Mobile Smart Antenna 4G will not improve your service.
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Dave Hall
(@skwashd) reported
@LiamDel @auspost In so many ways you can tell AusPost and Telstra have the same roots. Poor, take it or leave it attitude to service, overpriced but know that often you don't have an alternative.
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Matt Hudson
(@HKCapitalAus) reported
@Telstra No you don’t. Many of the remote places I have been to which had small cells were served by Optus. What puzzles me though is why it gets progressively worse? Are you turning the power down on towers to save money?
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Raylene Li
(@hetachan13) reported
Seriously I’d like to anonymously cancel all of Telstra’s lines since there in no need to check people’s identity anymore to do any transactions for your phone line!
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Gabrielle Chan
(@gabriellechan) reported
@pjlogue Well we have a private wifi provider but unless I am in the house (and often when in the house) my calls drop out. If I describe the problem tho to Telstra, they say no problem now and then I’m stuck. There are too many variables. Office in town might be only solution
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Byron Shaw 🇦🇺🌏🇵🇬
(@Byron_Shaw) reported
And, seriously… because depts don’t talk we end up here, where @Telstra makes a half hearted effort to “defend” themselves … unfortunately @andy_penn , you’ve lost touch of a customer first approach.
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Claire22
(@ClaireHickey22) reported
@zanofc you sound like you are breaking up down one of those @Telstra pipes which is not good for calling a game!!
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JS
(@everyday_vet) reported
@_Willo_ lodge online. It costs Telstra to deal with the complaint, so they’ll try to resolve it early. I think it’s $500 straight up for them to liaise with the ombudsman’s office. It goes up dramatically if they are found at fault. Telstra have their internal team that will contact you
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Stormy
(@dutchnstormy) reported
@nqwatcher @Telstra I can recommend Internode. I’ve been a customer for 10 years, both ADSL and now NBN. Had very little cause to contact them or complain - reliable, good service, domestic call centre, and reasonable pricing.
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Raylene Li
(@hetachan13) reported
Telstra said that they were told by an “ANONYMOUS” person that the phone line was not of use and to cancel it.
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Aaron
(@Aaron_Amb25) reported
@Telstra It would be nice if we could have our internet back !!! It’s been off/not working for over 12 ******* hours now. This is incredibly unacceptable. It’s 2021, this **** shouldn’t be happening. It’s also pathetic how no one at Telstra knows what the problem is.
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Jason Murphy
(@ChrodoM) reported
@Telstra no not the same ! Netflix, stan ect. can be canceled ! when a service dose not work ! And never been double charged by them ever ! If there service stops working its $15 down the drain not $100's , no 10 hour phone call or sunting from app to phone with no action ever !!!
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Byron Shaw 🇦🇺🌏🇵🇬
(@Byron_Shaw) reported
@Telstra Hi “Bek” I received a resolution - was to be enacted but Wednesday….. yet here we are…. Mixed messages, lake of understanding and care … how about you sort it “Bek”
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Shorty
(@nqwatcher) reported
@dutchnstormy @Telstra Cheers Stormy, they're all pretty similar it seems. I'm finding some good options about. Onshore support would be nice.
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John Power
(@John_W_Power) reported
@Telstra @djinoz Help me understand how this works. If "there’s no real way to block your number from being used by scammers to perpetrate scams." and we report (a legitimate number) how do you block it?
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Holzerhein
(@Holzerhein007) reported
Hey @Telstra what's with USSD recharge not working?
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Dale Reardon
(@DaleReardon) reported
@duellsy @Telstra Telstra - surely the protections of SPF DKIM & DMARC from email verifications could fairly easily be modified for phone numbers & block any sender telco who doesn't require ownership proof when sending texts from your network