Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Horsham, Brisbane, Adelaide, Warrnambool, Sydney, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Horsham |
Phone | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Warrnambool |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cdbrown
(@BrowntownBrew) reported
@NSWGR8022 @MRowlandMP @Tony_Burke Just remember that this has happened because Telstra wouldn't structurally separate retail from infrastructure. To upgrade network NBN had to be created. Telstra offered to do upgrade only so they could set exorbitant wholesale price which ACCC wouldn't allow.
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Cdbrown
(@BrowntownBrew) reported
@NSWGR8022 @MRowlandMP @Tony_Burke Not really sure your point. Telstra didn't do preventative maintenance on the network (which is why fttn is rubbish) so the cost of providing access to degraded infrastructure was low.
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Mike Hutchinson
(@michaeljames947) reported
@RoseBJackson Telstra pre-sale: opposed to Internet, wanted to limit mobile telephony to “high priced premium service” CSL pre sale : not equipped for major vaccine manufacture ...
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robert henderson
(@wobby66) reported
@Starrman20 @bruce_haigh @susan_taylor07 I am 4kms from the centre of Sydney but my NBN is still a joke. Copper "spaghetti" in the Telstra pits...still slow and expensive but probably not as bad as in the regions.
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Mark Phillips
(@iMarkPhillips) reported
Nope - another change of tune by @telstra and @boostaus - its not a DOB issue its now a phone status issue. Someone turned it off even though the TIO agreement says they have to keep it open.
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Glenys Drayton
(@glenys_drayton) reported
@Telstra Can you give me a number to call. I’ve got a week to be left on hold so no problem there.
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Shanarchi.au
(@ShanarchiA) reported
@NSWHealth @Wollongong_City whilst at #TinaArena #enchante it became apparent that the Telstra 4G network was under pressure and creating connectivity issues preventing COVID check in whilst in the venue. Perhaps there’s other ways to prevent issues?
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💧John
(@astir0412) reported
from
Margate, State of Tasmania
@mana_sean Don't take any **** from these people I put up with telstra for years If NBN provides up to 50 mbits you have a right to have access to it There is lots of competition
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𝔊𝔯𝔶𝔪
(@GrymOfficial) reported
@Toxic_Afterdark Safe to say Telstra will never reach the furtherest depths of Hell. But this particular inter-dimensional link isn’t proving to be any better with those numbers.
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Avery is back 💜
(@miss_averybelle) reported
@bee_bee_gunn Dang. I’m with Telstra and CC w optus/voda. I guess we can probably rule out a specific network error between these. Weird!!
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Michael Slezak
(@MikeySlezak) reported
@Telstra After enough googling I found the code to dial to fix it. Curious how long it will take this customer support person to help though.
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Dr Adrian Raftery
(@MisterTaxman) reported
The “hotline” issue was raised in the 11am press conference yesterday. We were told it would be looked into. It should have been resolved within a few hours. Get @andy_penn’s top @Telstra technicians to sort out hotline dramas ... get a 16yo to arrange online booking form ...
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bec
(@omgbec) reported
@Telstra There is no outages or ongoing work, it’s just bad here
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JDUB
(@jdub_dj) reported
@Telstra how come when I go onto the outages for NBN for my address it says no confirmed outage but when I go to talk to support they tell me there is no ETA on fixing the outage. So what is it? Do we have an outage or what? I am connected to NBN all green lights and 1mb speed...
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mark mcdonell 🐅🐅🏆
(@mcdonellaussie) reported
@NeilJB1 @bintburton Had a bloke from Telstra who wanted to me about my CELL service hehehehe. Oh not used Telstra this century!
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Edna Hemming
(@Ozziebon) reported
@Telstra What a load of BS. Bloody 8hours you wasted my time today and you still didn't help me. Sent me in circles all day long. Wake up to yourselves Telstra. No wonder everyone complains about your service
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Lee McCurtayne
(@mccurtayne) reported
I thought I would never be as frustrated with a service provider as Telstra, but I was wrong. There is a service provider (tongue in cheek) that pales Telstra into insignificance. Yes folks, the master of incompetence and obfuscation is now the NBN. The kings of broken promises.
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Dr Josh Fergeus
(@JoshFergeus) reported
Unfortunately @Telstra service continues to be terrible. Our business account manager leaves during lockdown and they don’t replace him with anyone. Took us months of chasing for them to even tell us. And despite owing us money they’re still sending us bills. #fail #Telstra
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Mitchell
(@Mitchel70648380) reported
@Telstra nah i haven’t spoken to anyone yet, it is a family members account but i am trying to fix it for him right now
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aza
(@awrongdoors) reported
@Telstra Just keep waiting to talk to the next unhelpful telstra staff member is the help you're offering? Pass.
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Stuart Langdon
(@SWLangdon) reported
Moving to #Telstra #NBN and had our business internet cut off 7 days ago. Spent a week with good people at #Telstra trying to fix. Told today COULD be back by 8th JULY!!! Now the Victorian Lockdown. How much more can small businesses take?? Thanks @andy_penn @JamesMerlinoMP
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Dean Cohen
(@Deano336) reported
@ElsaJade3 @theage @henriettacook It is unconscionable for Optus to make a sale to an elderly gent seeking help with a Telstra service. Staff should be trained to identify signs of vulnerability (like his confusion on arrival). This is a social expectation in industries where customers become bound to contracts.
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ampop
(@usaaronm1) reported
@Monsneaks @ChrisReive @HDoumergue You a Telstra mobile customer?
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aza
(@awrongdoors) reported
@Telstra There is an issue with the date or error in the scheduling system, same as what happened yesterday and the day before. Getting confusing that's for sure... One day I had a call from three different people to confirm the same date... for it to then change the next day.
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bec
(@omgbec) reported
The amount of data I have gone through today because of how awful Telstra internet is skxnwjxushxvw
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Fuad
(@fufuad_) reported
Seriously @Telstra what you gonna do about this? Is that because you have monopolized the market so you dont have the sense of urgency to help the customer?
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Thirstyville
(@goodgovtgaz) reported
@annalise_webb @lke73_historian As I have delayed getting glasses, I find my mobile phone way too small for web browsing etc. Also, I don't see why the Telstra internet I pay so much for, is so often down.
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💧John
(@astir0412) reported
@mana_sean I talked to skymesh they satd there was no restriction on speed apart from the academic connection Telstra certainly offered me 60 mbits so it is available I got a live Australian support person on the line it helps
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─Marie ִֶָ ࣪ ᥫ᭡
(@sooyaabadbitch) reported
noowww.... what ******** is up with Telstra the wifi... Is not wifi-ing????
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mark mcdonell 🐅🐅🏆
(@mcdonellaussie) reported
@CrStuartJames @Telstra We use Southern Phone I on Optus Network she on Telstra, the call centres always in Australia. Always very helpful unless it’s a home internet issue but that’s another story! Still on BB with an option for wireless NBN