Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Melbourne, Brisbane, Sydney, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
||
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Facer
(@FacerMarc) reported
@MurrayWatt What don't you understand about disasters like this ? "Just fix it" Well the Telstra exchange is possibly 20 ft under water - the equipment required is possibly not available due to shortages for electronic chips or its stuck in a port somewhere - NBN is useless in a disaster
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Sarah Moran 💃
(@SarahMoran) reported
Hello! Can you please tweet me with any support you have seen companies offering for Lismore? I know NAB was offering $1000, Telstra mobile data etc… what else is there? I’m collecting the info to share locally on the ground. Thank you!
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sirdopey
(@dopey666777) reported
@PabloCEXcobar @Telstra Pablo Telstra are the worst in customer service. Have a look at @Aussie_BB the best service provider I have ever had hands down.
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✈JayHockey-Smith
(@aussiejayuk) reported
@Telstra 4014 and 4008 have terrible service. Why??????
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Rohan
(@gondwanaman) reported
@Telstra Why are there issues in Pacific Palms/Blueys Beach? Not a flood affected area & goes off between 1200 & 2100 every day. 1st World problem I know but we pay a 1st World fee.
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Mark Curtis
(@markcurtis44) reported
@Telstra for nearly 2 months l have been trying to have nbn connected at my new house, your customer service is terrible,no one wants to bother helping sort this whole mess out !
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Aidan Dolphin
(@Dolph2_83) reported
@farmersway Same as at copeville **** speeds at the best of times. Telstra pull your finger out and get us proper reception
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Ron Baumann 💧
(@DocB__) reported
@PvtBobble Problem is that if iinet can't provide the service they promised, I have to either put a new development application in for NBN which costs thousands or just have Telstra ADSL installed charge at $40 per 15 minutes of tech/installer time that can take up to a day or more.
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haz
(@haz61283189) reported
@Telstra have a faulty reward product and have been waiting a week through online chat for help and keep getting fobbed off. Help?!
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Bob G
(@Firbankus) reported
@Telstra Does anyone at Telstra realise how difficult it is to communicate with you? As a long time Golden customer I am disgusted how bad this is. Trying to upgrade a Foxtel box has taken hours
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Peggy Sanders
(@peggymel2001) reported
@RudkinRichard @rebuhsa Live Northern Rivers area, see/live the destruction of this flood. One failure was zero communication from Tuesday 1 March 2022 2am until Sunday 6 March 2022. No phone no internet no Visa card use. 000 emergency uncontactable. Telstra operates 000 out of India - IBM.#auspol
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Kristen Manning
(@RacingPedigrees) reported
after great service at JB, now trying to get the promised @Telstra @SamsungAU extras for new phone and disappearing down an internet wormhole, over an hour on it and getting nowhere, sigh
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Catherine Radley
(@CeleryJaguar) reported
Great, Telstra have shaped us again because of their inability to fix our line. We pay $95 a month for a phone line that doesn't work and lousy speed and connection which hasn't worked since last July. WHILE we live in a place where we can't get mobile reception INSIDE.
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Rob Gardiner💉💉
(@GardinerRob) reported
@Telstra Can I have a customer service number to speak to someone at all?? The txting stuff is rubbish. Customer service is non existent now.
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Rohan
(@gondwanaman) reported
@Telstra Because a tradesman affected by floods will suffer a loss, as well as bakers, butchers etc. Yet Telstra upper management will be not affected financially will they? If you can't provide a service then withhold the charges.
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Zylen
(@ZylenX) reported
I’d love to get through one map without lagging out for 30+ seconds, 3 years of this **** @Telstra
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James ROWE
(@JamesRO21209910) reported
@Telstra Vicky you wont help ive tried . my mission is to shine a light on Andy Penn. he knows im owed money. he also knows i blew the whistle on a data theft and that he is covering it up
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TheStockDJ
(@TheStockDJ1) reported
@Telstra @PabloCEXcobar Is it Telstra policy to cut off mobile services if someone is one day late for a payment? As a Telstra customer, I'd like to know (even though I have direct debit set up).
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Pablo (thegcodealgo.com)
(@PabloCEXcobar) reported
3/3 long strong short: I’ve been with @Telstra since 2013 and spent well over $20k with devices and contracts. Do you know what they offered me for being 24 hours late on 1 bill, barred from service and a waiting period of 1 day.. A $20 credit. #FuckTelstra
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sickntired
(@sicknti53517920) reported
@thespecialbka What a disgrace Telstra has become. Sacks workers to make it more efficient haha and has the network other rent off. Worst reception around and is now just a commercial business for selling stupid extras without the service.
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Jojo
(@addicted_2_milk) reported
@Telstra are the worse service ever. Makes me sick the amount of money they make from mediocrity.
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Pablo (thegcodealgo.com)
(@PabloCEXcobar) reported
2/3 ..but because I was 24 hours late, #Telstra barred our service. In #Brisbane. During the floods even though I paid. Fully. So I called them.. waited.. and spoke to ‘Precious’ from Manila and 2hrs later: nothing.
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Captain Nemo's Left Sock. GSPs rock.🐕 💉💉
(@RuncibleH) reported
@BobUnco No I am within an urban area just south of Wollongong. The node is about 1 Km away. The corroded Telstra copper lines have been in place for about 70 years and have always caused problems in the wet even when the whole shebang was run by PMG.
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Jacqueline M 🐨 🐾💉💉💉
(@jacket1962) reported
@Telstra really need to get on a fix this outage issue at Pumping Station Rd Forth. I'm fortunate & have a smart modem. So I can limp along locked into the mobile network. My neighbours are not as fortunate. They've had no/intermittent service for over a week. Happy to take our $
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Vernie Valentos (BlueRukus)
(@vernievalentos) reported
@Sea_Salt_AU @DavisPlayzz Coming from Mr Telstra is down. Ironic…..
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नटखट बालक
(@Lds6Dd45MeXvUCo) reported
@AppleSupport Dear Apple support, you are not even trying to understand that issue that an apple empire has created. It a simple case of creating two phone numbers while number porting from Telstra to Vodafone. Is there someone in Australia that I can call ?
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Robbie McEwen AM
(@mcewenrobbie) reported
from
Gold Coast, State of Queensland
@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?
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El
(@eleanorthirteen) reported
@Telstra is something wrong with your service in Melb northern suburbs? Home internet so slow it is unusable. Can’t even load the speedtest web page
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Techmaster7032
(@techmaster7032) reported
@DestinyTheGame You really should have something that spams @Telstra the network error messages I get cause my issues are something I can’t fix. I’m not the ******* service provider who promised better service with the NBN yet it just feels like the same old ****.
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Michael Trant
(@farmersway) reported
'You have used 100% of your data with 6 days to go. Your speed will be shaped until the period resets.' Ha! Joke's on you Telstra. Mobile data is so slow at Three Springs there's no difference!