Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (48%)
• Phone (34%)
• Wi-fi (8%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Canberra, Melbourne, Hobart, Brisbane, Adelaide, Sydney, Geelong, Penola, Cook, Perth, Nuriootpa, Loxton, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Canberra	Internet	12 hours ago
Melbourne	Internet	17 hours ago
Hobart	Internet	17 hours ago
Brisbane	Phone	21 hours ago
Adelaide	Internet	21 hours ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 3 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  Greg Ryan (@GregRya98533841) reported 4 minutes ago

  @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 5 minutes ago

  Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

• 
  SJP (@SJPtweets) reported 5 minutes ago

  @telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase

• 
  SNOOPREY (@SNOOPREY77) reported 6 minutes ago

  @Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so

• 
  Here4CarltonMeltdowns⚫️⚪️⚫️🇦🇺✊🏾🌊🏄‍♂️ (@camo2572) reported 9 minutes ago

  @karlstefanovic Sold everything you clown Private sector won That’s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** 🤡🖕#Auspol

• 
  Devil's Avocado (@CaptHughBeard) reported 11 minutes ago

  @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

• 
  Melanie Jackson (@melaniejackson2) reported 13 minutes ago

  @Telstra outage with home internet in daisy hill QLD 4127 since 28/05/2026. No updates still under investigation

• 
  RANGER ROY (@troycarlon) reported 13 minutes ago

  Hey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???

• 
  NewsTongue (@NewsTongueX) reported 15 minutes ago

  🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.

• 
  Sam (@nursesrock25) reported 15 minutes ago

  @Telstra @ABHawks1 @Telstra I’m having the same problem

• 
  💜⚡️🦄 manda 🦄🐨🦘💚💛 (@aussieV8girl) reported 16 minutes ago

  @Teh_Jkr @Optus Look into new customer deals… If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra they’ve done the same.

• 
  Electric Future (@electricfuture5) reported 24 minutes ago

  @c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ

• 
  Mel Palling (@MelPalling) reported 27 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  Andrew (@andrewrdn463) reported 30 minutes ago

  @Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 31 minutes ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  C (@coryidau) reported 32 minutes ago

  I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

• 
  jeeta Brar (@brar642188) reported 37 minutes ago

  Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

• 
  oneonethreeinvesting (@113investing) reported 41 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  cat 💜🇵🇸🩷 (@feedthecath) reported 43 minutes ago

  @Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol

• 
  스칼렛•해린 (@scarletthxxrin7) reported 45 minutes ago

  @Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.

• 
  Pirate Ninja (@Hailmo) reported 46 minutes ago

  @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 48 minutes ago

  @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

• 
  Peter Dewar (@PeterD84508) reported 53 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  Andrew (@andrewrdn463) reported 55 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Dust (@BuZZiNiTT) reported 56 minutes ago

  @defnotbarnsybdc @QBCCIntegrity That works for awhile but now Telstra is forcing people to have a current os and have started kicking people off the network. My phone went dead last week so i went to use a backup phone and could not for this reason.

• 
  SNOOPREY (@SNOOPREY77) reported 1 hour ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  K•A•N•E (@kanethesaint) reported 1 hour ago

  @ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  @JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  SnowmanNFT (@NftSnowman) reported 1 hour ago

  @NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.