Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (8%)
-
E-mail (7%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Townsville, Melbourne, Kwinana, Brisbane, Perth, Bomaderry, Coleyville, Adelaide, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Townsville |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Kwinana |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Adam Shipway
(@ship83) reported
@Telstra how is it that as a gold member I can’t get any help from the so called “gold member support”. Your customer service is a joke
-
Maclane
(@gump_cs) reported
fakn choke on ferno.. rip. also **** this time out lag **** you suck @Telstra gg's @ORDER_army we lose 0-2
-
🇨🇦 🇮🇹 🇦🇺 Joe Ortenzi
(@wheelyweb) reported
@TimVanMartin @erietta @Telstra I’m told they’re moving to a “subscription model” How is paying monthly for a service, where you can add and remove features on a monthly basis, as I have been doing for years, not a “subscription model” already? What am I missing?
-
Wayne Burgoyne
(@burgys) reported
Does anyone have ideas about getting @Telstra to fix an ongoing internet issue? Waiting on chat as requested then disconnected three times because I’m idle for 20 minutes, while waiting for them to run tests. @andy_penn Help!
-
**** telstra
(@telstrahate) reported
@telstra you are just the ******* worst
-
David Sandow
(@DavidSandow1) reported
@farmercate2 I was spitting it, blaming Telstra for bad service, about ready to go and get another Sat Phone for back up. Slight overkill, I think...
-
🇨🇦 🇮🇹 🇦🇺 Joe Ortenzi
(@wheelyweb) reported
@TimVanMartin @erietta @Telstra To anyone following the “add a watch to my Telstra account” thread, after told in the app I must have dire debit to have a chat & must buy watch from Telstra, (wrong!) I finally read all I need to do is add One Number service to my account for $5. That took 3 days and 57 txts🤨
-
Helen Dyjak
(@singingeyes) reported
@TelstraPurple Or please Telstra!your corrupt abuse of poor communities & Aboriginals is ended my support for you !
-
Peter Lim
(@drplim1) reported
@Telstra took 4 attempts to arrange an NBN installation, only for the technician do a no show without a call or message. Very poor.
-
Whippet
(@trade4a_livin) reported
@Catalpa_Cap Yes, the app is crap but was more a Telstra mobile reception problem than the app itself unfortunately.
-
Sir Cathy 👩💻
(@sircathywise) reported
Why does @Telstra not allow Eurovision voting? Did they think their new plans through at all? If they just want to be a wholesaler fine, just give the MVNOs access to the full network (including 5G and number share)
-
Charlie-Helen Robinson 🧑🦳 🎧 🦁
(@charlierobinson) reported
Fraud squad on my @BankSA account due to @GoogleAds. @Telstra twitter squad on my mobile account due to Telstra Rewards. How about the world just calm down and do the right thing. I'm going to fitness.
-
Bob Jon≡s | Marketer & Crypto Enthusiast
(@bobjones) reported
@Telstra congrats on having the absolute worst ******* customer service this side of the planet. Why do I have to start every chat over with your chat support team? Don’t they keep notes? I’d like to get back 2 days of getting ****** around. #nbn
-
tanaya qoifoog 🌻
(@qoifoog) reported
Looks like Telstra's current mobile plans - prepaid and postpaid - have totally killed premium SMS services, so idk Aussie #Eurovision fam I guess there's never been a better time to get some Optus burner SIMs for the weekend?
-
Naomi Schneider
(@NaomiSc98931903) reported
@SydneyMetro what is going on with the mobile coverage in the tunnels between Cherrybrook and Norwest both Telstra and Vodafone no service since last night!
-
kiwidriver
(@Interstatepete) reported
Telstra . They sure know how to rip you off. Over charge. And to top it all off **** reception. Definitely be kicking these ***** in the guts. Over their Over charging bills and **** reception. Would not recommend . You get this free. But that's a lie . They charge you for it.
-
Dr Sian Prior
(@sianprior) reported
Has @Telstra entirely given up allowing customers to speak to human beings? Wasting my day trying to get someone to have a conversation with me. Unbelievably terrible service.
-
Joel Hill
(@krunchymoses) reported
@Telstra Since it's such a huge issue, an announcement for this would have been nice.
-
Matthew Rid
(@MattyRidIT) reported
@Telstra Not a problem. While I’ve managed to find a way around it for now, still massively annoying.
-
XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Ur internet service anywhere is just really bad, just please give up, even on NBN the internet service provided by your company is absolutely horrible. I have nothing against the employees, only the way this ****** company functions. Please do some good in the world and sell it
-
Joel Hill
(@krunchymoses) reported
@Telstra Is the IMAP server issue resolved yet???
-
Bob Jon≡s | Marketer & Crypto Enthusiast
(@bobjones) reported
@Telstra No, the issue is not sorted out. I just get handballed and have to start all over again.
-
Georgie McDaid
(@uberyeets) reported
imagine going to call your mum but you can’t because the mice plague made Telstra go down in rural nsw
-
Matthew Rid
(@MattyRidIT) reported
@Telstra any reason why when I go and try and manage my house phone settings online, I keep getting looped back to the screen after login? Different browsers and OS tried and caches have been cleared. Used Mac and Windows with Firefox, Chrome MS Edge (Chrome version) and Safari
-
Bronnie🐨🇦🇺😷 🌷🌻♑🕯
(@AussieRIZZette) reported
@Telstra I have no issue logging in on the computer...
-
Nathan Luke Jordan
(@natelukejordan) reported
Added @Telstra Game Optimiser 1 mth free trial via app. Email rcvd May 11 saying active; isn't. Called yesterday; agent said 'sales' would call today; didn't. Called today & agent said I had to 'message' via your site as online area won't s/w customers - that msg timed out. HELP!
-
Brendan Brick
(@bago2372) reported
@Telstra @SouthCoastLeese @manaz_d yep emails are working again. Shame we can’t get any honest info regarding the problem in the meantime
-
Jonathan Crossfield
(@Kimota) reported
@WarWraith Yup the Amazon one is the latest version of the Telstra/nbn/insert major service scam. Had my first Amazon one a few months back. Phone scams are really out of control right now.
-
Matthew Rid
(@MattyRidIT) reported
@Telstra Come to think of it - idea to take back to the product teams and managers, have the call settings manageable from the Telstra smart modems themselves. And make it that you have to login to the modem first, like you would to adjust wifi settings and use 2fa to confirm
-
Peter Lim
(@drplim1) reported
@Telstra Of course not, Matthew. You guys have been terrible throughout this whole saga