Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (27%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Newcastle, Perth, Joondalup, Sydney, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Internet | 16 hours ago |
|
Adelaide
|
Phone | 1 day ago |
|
Melbourne
|
Internet | 2 days ago |
|
Brisbane
|
2 days ago | |
|
Adelaide
|
Internet | 2 days ago |
|
Newcastle
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra K Eckersley (@SandraEckersley) reportedThe media is WAY overestimating public interest in what the hell went wrong with the brief Telstra outage. Who really cares apart from tech heads? Learn from the mistake, MOVE ON. #auspol
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trebase (@_rebase) reported@VoteLewko now they have some grasp of the issue, I'm loving hearing all the free advice from various MPs that Telstra should have upgraded that $22k server, "it's just a no-brainer"...
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David Havyatt (@havyatt) reported@ACCAN_AU @smh @swan_legend How is Telstra expected to work out the AMOUNT of compensation otherwise? The word ‘compensation’ does not mean ‘fine’ and as a Telstra customer I don’t want them being over generous….because I will be paying for it.
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Hello Possum (@PossumHello) reported@AllBiteNoBark88 Do you think the so called Telstra outage last week may have been a deliberate shutdown for upgrading? Think about it.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum
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Bwad (@bwad) reported@Telstra You are the most expensive telco by far, when things go so badly wrong, compensation is expected. No network is perfect but when you go down nationwide we expect you to step up and show us you really understand the problems you caused people.
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DJ Wynyard (@danijeljw) reported@JakeBeer11 @Telstra The credit for outage from @Telstra will only come from thin air 😒
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Cotty (@Cotty_Merv) reported@Offerandextend @Wolfie__Bear @Telstra So did everything go smoothly? Did the world collapse because you couldn't call your midwife as soon as you went into labour? Or did you just need to get your main character syndrome fix?
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Megan 🐈⬛ (@miss_inputs) reported@Telstra I'm not even a Telstra customer I'm just adding to the ratio
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David Havyatt (@havyatt) reported@FKhnopff @Democracy_Duck @ABCmediawatch You are right that Labor privatised Qantas and CBA. But neither of these had a specific service obligation, unlike Telstra. Yes some in Labor were considering Telstra sale, but it never became policy. 3/3
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Autistic Frogler (@AutisticFrogler) reported@Telstra >Outsources entire workforce to India >Create national outages >Support staff entirely based in India >Scammers also based in India Telstra: "Sorry lmao"
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Boats 🇦🇺 (@BlownBoats) reported@Michael89529595 @MarkGra50507647 This was planned before the Telstra outage No one needs more government overreach
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stranger (@strangerous10) reportedBreaking: Telstra has admitted in Estimates they were repeatedly warned since 2022 by the software manufacturer that their outage-causing software was out of date inc a reminder early 2026, & Telstra even discovered a “fault” with it themselves in Oct 2025, but still did nothing
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Lisa (@Lisa9Sophia) reportedTelstra are the Great and Powerful Oz in the Wizard of Oz, who when you pull away the curtain, is a conman Telstra just admitted to the Senate Inquiry to using the crowdsourced outage report website DownDetector when their system fails Does that make sense? So Telstra are a $54 BILLION company who rely on crowdfunding to protect Australia’s access to emergency services So people’s lives are at risk and they are urgently calling 000 while Telstra executives are checking DownDetector. The CEO is paid $7 million+ a year and this is the result. Telstra HQ:
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***** Fitch (@FannyFitch) reported@DaisyIsStarDust Wrong again Barnaby, just like your accusation of China being responsible for the Telstra outage. The ritual you describe was practiced by the Aztecs and the Mayans!
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Andrew (@andrewrdn463) reportedTelstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.
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deirdre ritchie (@deirdreritchi10) reported@strangerous10 Telstra has problems but it's not due to China. Especially in the regions and that is the reason why so many have turned to starlink. Because it works.
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Mark (@markede05626239) reported@Telstra Didn’t bother me was like an hour without phone signal big deal
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Hard_Rocker (@Hard_Rocker26) reported@Telstra Premium price and non stop excuses for poor service
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Boxy (@BoxofPies80) reported@Telstra NBN down for second time in two weeks……
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Cool McCool (@MisterSpock8888) reported@Telstra 3/6 3. Doesn't make sense. "We" & "I". Is she apologising for her team? Shud read "On behalf of TLS, I apologise for the disruption our network failure caused last week.” Paragraph 2 4. "Issue...caused signif disruption...people rely on us". thanks for telling us what we know.
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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Grev （djenterate era 10^1100yr）「Do protons decay?」 (@GrevGrev) reported@stupidtechtakes Doubt people outside of AUSNZ know what a telstra is but yeah, **** them
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Poyta! 🇦🇺 (@gxqxxkns5n) reportedGot the corporate bs apology email from Telstra. I laugh when CEO says how serious they take things - but not serious enough to provide credit. FOS.BTW absolutely crap service in Darwin, Kununurra let alone anywhere in between. Looking forward to mobile direct to Starlink.
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Silence🇦🇺🏴🌳 (@ChasinGhsts) reported@Natho369 I live in in the NW Coast of TAS and the internet here is absolute dog ****. 5G constantly dropping out and this is before Telstra dropped the ball last week. On top of which my power bill during winter is $18 per day. This is a state that exports power.
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Eric Chilver (@ChilverEric) reported@grok Telstra investigating this nations outage. The Senate estimates enquiry, is there a time frame for results in these investigations and enquiries. Has Telstra has been outsourceing work to under qualified Off shore workers which has caused the outage.
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tsell (@TsellSellersfam) reported@Deevitha_ Im happy with everything except the price its way too expensive. I signed up for the lowest amount i could havent even been signed up for a month and they put the price up just as bad as fkn telstra in that department.
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Bill Blakeney 🇦🇺 (@wablakeney) reportedHow is Sarah Hanson-Young leading a Senate enquiry into the recent Telstra outage. She can't even comprehend what a design change means!!
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AliciaGJ 🖤🤍 (@aliciagjones) reported@telstra how do I get business support without calling. I can’t sit on the phone waiting for you to get to my call.
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MsNobody (@MrsNobody21) reported@telstra Why the hell do I STILL HAVE NO SERVICE????!