Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Newcastle, Perth, Adelaide, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Newcastle |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Margot McLennan
(@Gotwat31) reported
@GeoffreyHuntley @jen20 @tonyserrata Don’t know if it would work in a house. My problem is with the local tower that hasn’t been maintained, was damaged further in last year’s floods & currently means Telstra is ordinary and so is Optus.
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Rae Forbes-Richardson 💙💉💉
(@neilogd) reported
@Telstra That'd be great! I suspect that hyphen may be the problem.
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nʇs
(@elastikos) reported
@GeorgeBludger I thought it was only a problem in the US - but they've really focused in on Australia over the past 6 months. Out of control @Telstra
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Carlos Charlie Castro
(@CHARLIESHUN) reported
@Telstra @telstra has the record the longest and terrible customers services support. My call started at 910am and finished after 4 pm 4 questions, 3 staff members, 7 hours and after a mistake of one of them, I had to go to a #telstra store. #customerservices
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💙 PJ 💜
(@Purpleness1706) reported
@Telstra back to normal 👍 thanks. What was the issue??
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Carlos Charlie Castro
(@CHARLIESHUN) reported
@Telstra Thanks Greg. Just to let you know, my name is Carlos, no Carol, keep making mistakes, that is the perfect skills of Telstra team members.I wasted 7 hours with the team without training from #telstra . I won't forget, it was 7 horrible hours @telstra should invest in training.
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Max Phillips
(@_MaxPhillips) reported
from
Sydney, State of New South Wales
So @Telstra, you took $340 of my wife’s money, but cut off her phone claiming she does not have an account for the new phone you sent her. You disconnected her while our daughter has Covid & we are in lockdown. Now she’s stuck in an infinite loop of complaint handling. Hopeless!
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grozerown
(@grozerown) reported
@Scamwatch_gov @Telstra Why am I getting so many scam style calls in Sydney to my mobile❓Just today I’ve had 4 fake Amazon calls, one fake Telstra ‘internet problem’ call, 3 from other fake sources. Incredible this can’t be stopped in this day and age.
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Sarah
(@sariestrickland) reported
@Telstra Hi Sven, I don't have any fault ref numbers. I don't use adsl for my internet connection at home. But most of my neighbours do. I know that this has been an ongoing issue for all Telstra ADSL customers in the Blue ****, Lillian Rock, Wadeville exchange.
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Rae Forbes-Richardson 💙💉💉
(@neilogd) reported
@Telstra Doesn't work without the hyphen (with a space instead). I can try without the space too, but then my account would still have an incorrect name.
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Judi Sparre
(@JudiSparre) reported
@Telstra We don't want products...we want a working internet & mobile system. You need to provide more towers. You are not providing the service we are paying for. That's Fraud....& suggesting to buy more of your products because you're service fails is also fraudulent.
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Tony West
(@pasavito) reported
@telstra is it actually possible to speak to a Telstra store to see if they have in store stock of an item? Customer experience of sitting on hold for 5 minutes simply to be asked to record a message is not good.
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Kj Stormy
(@KjStormy_) reported
Love how @Telstra will accept a club membership card but not a legal form of ID? Requiring a drivers license or passport is discrimination. Also love how their only solution was for me to commit fraud LOL
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Bishal Bharadwaj
(@Bishal_Bhardwaj) reported
@uanumalakar @Optus @Telstra AI not working well, may be.
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AyeeJ
(@Ayeej_twitch) reported
@Telstra It is not :( we had a power outage yesterday and couldn't do anything about it and then I went to bed lol Woke up, still buggered
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Junita
(@outbackjunita) reported
@joshjoshbegosh We have had no communications for 7 days. Isolating our outback town of Andamooka even further. During a pandemic. It’s been horrid. Pretty annoyed with Telstra
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Sally Burke
(@SallyBurke12) reported
What is it with #telstra that you can’t just change your name on an account due to your husband dying plus change your credit card details because someone hacked your account and you have a new card! Apparently it has never happened before?
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Raz 'New Year New Me New Pants' glowe
(@razglowe) reported
Good news/Bad news! Bad news - Odds are this is an NBN installation issue and it wasn't installed properly. We just need to get a team here to fix up everything (assuming the date isn't pushed back 😬) Good news - Telstra has been super apologetic and has setup a temporary fix!
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big frog from runescape
(@tubapocalypse) reported
@raikrul Whattt ******** that's so unbelievably ******. The least Telstra could do is offer a mobile thingo to help out...
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Katie Read
(@Swarley88) reported
@Telstra ive been given the run around to amend my direct debit limit (by $10) or cancel it.When I “message” because thats the only option im given if I want to cancel so I can reset it up im given the same links that tell me to message! Frustrating.I just want to set and forget!
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lo
(@ljmcla) reported
also, a big thanks for having my whole name, that i give out to no one because i've lived in fear my entire life that my aunty is coming to kill me, on every single bill i've ever had and in the white pages, even though i pleaded with you to stop. telstra you big greasy ****.
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🕊 Miss Congealed Reality 🍋
(@spacebar_music) reported
@Telstra Hi Greg, thanks for follow up. I hadn't been aware of this outages link, but will now check it every time service is poor. I see there's a scheduled network update for this Friday 8am-5pm.Does this mean I should use my phone as a hotspot on this day? Helen
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Peter
(@Minus777) reported
@Johnwr69 @Telstra Day 4. Online customer service is still a failure. All we want is to upgrade our plan. #telstra
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Lesbehonest
(@bjsplatface) reported
@ParamountPlusAU It has been happening while using the paramount plus app on Android TV and telstra TV and has also been happening during games streamed on 10play. It's extremely frustrating so please fix it 🙏
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xNoRetreatx
(@no_retreatx) reported
@Telstra Yes. 40 mins on phone yesterday to a tech in India. "A few days" but he only theorised as to the tower being maintained. It's never been great service here. Now it's appalling. Sydney has 3rd world internet speeds, if at all.
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Annie Martin AM
(@MartinAnne139) reported
from
Canberra, Australian Capital Territory
@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.
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Simon Says
(@SP74656) reported
@iB3nji I’ve had great service with @beourmate . They use telstra infrastructure as far as I know.
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f⊙◉ch
(@foochHQ) reported
Your customer service is the SHIITEST @Telstra, you guys are a ******* joke.
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Linda Hardy
(@LindaAHardy) reported
power went off at home this morning for 10 minutes, when came back modem wouldn't work, 2 hrs on phone to Telstra got an appt technician to come out, little while later I switch on computer, see internet connected, but not working, so disconnect, then reconnect, all working again
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Judi Sparre
(@JudiSparre) reported
@Telstra When are Teltsra going to deliver the mobile/internet coverage paid for in country areas? 5minutes out of a country Town in SA & the coverage is intermittent or non existent. This is not acceptable taking money for a service not provided! THEFT!