Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Kwinana, Sydney, Brisbane, Melbourne, Perth, Bomaderry, Coleyville, Adelaide, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Kwinana |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Internet | |
| Perth |
TV | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bruce Nibbs
(@Nibzeee) reported
@Telstra Given @Telstra didnt assist previously when I flagged these issues, I dont expect any assistance now. I have repeated those issues in a DM but I would prefer to raise this in the open so that your other customers can see how bad it is dealing with you.
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name can not be blank
(@windex_drinker1) reported
@ACurrentAffair9 can the ceo of Telstra fix our internet speed
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Rob Smith
(@bullfrog1932) reported
@PhilGould15 @Telstra Crap technology, what do you expect from news limited, they don’t even have any drones!
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Cesare Mammarella
(@Erasec) reported
@Telstra hi guys. Any idea when the outage from the storm in Sydney will be fixed?
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Farmer Clark of Amaphupho
(@ClarkyTheLion) reported
@couriermail I worked for Telstra for 26 years - NOW I'm just embarrassed I did. My family was sent to Australia as convicts, it wasn't their choice now this ***** thinks we should be embarrassed. I hope customer churn to other suppliers over her arrogance.
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Allen Mackie
(@AllenMackie) reported
@PhilGould15 @Telstra Probably best to get in contact with Kayo support, they should be able to help out
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.
(@zharoId) reported
@PhilGould15 @Telstra easier solution would be just make a new throwaway email account and register with that, or even use the misses’ email address. with most apps etc these days you can’t have two accounts under the 1 email, but if you really want the old one ring kayo support 🤝
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Nathan van Raad
(@NathanvanRaad) reported
@mattjcan Seeing her signal her virtue from the comforts of her air conditioned office with all the trimmings has made me even more annoyed I’m a Telstra customer.
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Thomas Parkes
(@_thomasparkes) reported
@GermanoEmma @NBN_Australia @Telstra In Halls Gap most properties have access to fixed-wireless NBN, however because of trees and load during peak holiday times it is laggy. #Starlink has not only made Skymuster obsolete, it will help revolutionise regional Australia. #auspol
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Josh
(@josh_laycock) reported
@Law_Girl_ I hated Telstra from back in the 2000’s because of their **** adsl and customer service. I avoided them for 20 years. Decided to try their 5G. Pretty average coverage. After the behaviour of their CEO I’m heading back to Optus. And to think Telstra was once a government entity.
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Guy
(@AdelaideRamPage) reported
@PhilGould15 @Telstra I’ve had account issues previously, have tagged @kayosports and they respond by DM and troubleshoot via DMs. It’s worked for me in the past to fix (diff issues to you though). Perhaps worth a shot pending how much you are keen for it.
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Damion Wright
(@DamionBWright) reported
Apparently, the new internet cost $140. I pay $119 for the service we’ve got with Telstra. He’s offered to pay for the new service. I am bracing for the poor choice regarding that. Does it sound like my abusers to give me an extra $119 each month? Them creating an opportunity.
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ObiWantsAKenobi
(@ObiWantsAKenobi) reported
@Telstra @JohnES45 Oh god... that is such a stereotypical Telstra response. Just like when i told them i had 0 to 1 bar of mobile signal at my house In got an extremely similar response. Just don't bother with them John. They simply don't care.
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BabyHellraiser 💜
(@BabyHeIIraiser) reported
@KyleTGTTV @NBN_Australia Eventually, Telstra offered us a discount on our future bills, but accepted no responsibility as it was NBN. We purchased an extender, a new router and new Ethernet cords. Nothing helped. Eventually I had to change my streaming hours from day to night, just for this issue.
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Raymond McKeown
(@RyanWil62993886) reported
@RobertCawood2 Good, perhaps she can explain why my Telstra mobile keeps getting calls from numbers that are not in service? This woke shelia s driving customer service into the dirt!
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BabyHellraiser 💜
(@BabyHeIIraiser) reported
@KyleTGTTV @NBN_Australia I had a similar issue. For 7-8 months when NBN we’re doing “network degradation” in our area. I would call Telstra at least once a day before I gave up. This was all during Grass Roots, a huge opportunity for people doing what we do.
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Cateena
(@MissHissyKat) reported
@TurekAndrew @deanja110 @Telstra Another sanctimonious idiot. Telstra does a rotten job at the best of times. She'll no doubt sit at her desk tapping her Biro.
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Roseyeliz
(@RosemaryMalcol5) reported
At the moment the one thing that has always irritated me is the how was your service surveys got one from auspost, Telstra and there are others I only need it if your service is crappy and I need to vent
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♥ 𝕓𝕦𝕓𝕓𝕝𝕖 𝕥𝕚𝕥𝕤 ♥
(@babytit_s) reported
@Telstra I know, Jo. The issue is, I’m poor lol
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Scott Beattie
(@ScottBeat1972) reported
@Law_Girl_ She could call the Telstra customer line and see how long she waits on hold or better still, answer some of the calls!!!
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JHD Macdonnell Esq
(@jhd_ankh0) reported
@lupinski @ericsson @Telstra That is a fair enough comment, I am a shareholder in many Australian companies and I don't always use their services, However the only reason I stick with Telstra is for coverage. I also know their network is robust having spent 30 years working in theTelstra network
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Alan Simpson
(@simmofrombrissi) reported
@PhilGould15 @Telstra I consider myself to be mild mannered and patient. I once threw a telephone across my office at a window. It only happened once. I was talking to Telstra. I am still patient and happily retired but have promised myself I will never deal with Telstra again
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JHD Macdonnell Esq
(@jhd_ankh0) reported
@lupinski @ericsson @Telstra I was a switching and mobility tech, never worked on the lines side however I know what you mean and I have a mate who still works there and the CAN in remote areas is shot and has been neglected for years dodgy gel filled joints still everywhere, still using 4Ch DPGS's
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destination ungnome
(@thinkingcloud) reported
@mckillican_drew @Telstra I'm currently in this particular flavour of Telstra hell. Did you ever get a resolution?
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james chiriano
(@jameschiriano) reported
Telstra, NAB, REA chiefs to work on Australia Day. January 26 signifies the day the British colonisation in Australia. However, sovereignty was never ceded by Aboriginal people. How about Telstra, NAB, REA hand over 5% of their gross to show us your sorry? #tokenism #symbolic
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Colin R.
(@P392SUM) reported
@Telstra Transcript obtained from agent via My Telstra Messaging. All relevant numbers **** but at least I have the rest of the 3-hour conversation. Support via the other chat app is very poor. The app itself isn’t very good. Unless I’m mistaken, you can’t save/copy transcript as a whole.
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Llew
(@LlewellynGreen) reported
Looking for a bit of a hand @Telstra — I received some awesome help today from one of your call representatives and I want to leave positive feedback. I have no idea how you do this via the app or online. I keep on being directed to complaints.
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BALBO 🐑🐑🐑💩💩💩
(@DentePresi) reported
@Law_Girl_ Just canceled my @Telstra service
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Western Heritage Australia INC
(@western_au) reported
@aveagoyamug @itwasntmepaddy @Telstra The corrupting of democracy by corporates. ESGs appear to be the problem.
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Phil Gould
(@PhilGould15) reported
I can’t subscribe to a Kayo account because I apparently had a past account, under a different phone number, which I never used and deactivated 3 years ago. Spent two hours @Telstra yesterday and not even they could fix it. Guy tried hard too. #Moderntechnology.