Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 24: Problems at Telstra
Telstra is having issues since 01:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Loxton, Darwin, Penola, Perth, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Waller
(@JaseW_Waller) reported
@Telstra Hence, from 4 and 5, it’s not my phone, it’s the sim. Gone through 3 chat rooms, nine bot interactions and 12 human customer service reps over 5 hours Tweeted extensively with no joy in the vain hope @elonmusk chips in
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Revenge of Hela
(@HelaRevenge) reported
@Telstra Nup. Still as slow as a wet week.
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lil heart
(@lilheartxo) reported
It should be a crime for how bad the service Telstra provides
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Geoff
(@GeoffPAus) reported
@Telstra you just lost a $2000 sale because your customer service is **** - in what world is a 1.5 hr wait to buy a phone outright acceptable🤔 @Optus well done great service and it only took 5 minutes
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sacazm
(@Sacazm22) reported
@Telstra i haven’t been with Telstra for years and don’t plan on ever returning. I love how there pricing just goes up without notice or you can never get the right department while waiting for hours. No thanks, BLOCK
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Biren Thapa
(@BirenTh81121326) reported
@GeoffPAus @Telstra @Optus One of the worst customer service in Australia
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✳ 𝒫𝒶𝓉𝓈 𝐿𝒟 ✳ @𝕻𝕷𝕯 𝕻𝖔𝖗𝖙𝖗𝖆𝖎𝖙𝖘
(@Pats_LD) reported
@GazmanAus @WendyNorthey @RichardEGrant My brother still lives in Canberra, he told me that it closed last year due to Covid. Apparently Telstra is looking at refurbishing it but there's no firm plans at the moment. I went to the revolving restaurant once but I understand that closed down, I think in 2012 or 2013.
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Jason Waller
(@JaseW_Waller) reported
@Telstra The problem is calls made or received cut out with “Call failed” I have: Confirmed the cellular connection is good Confirmed I have enough bars Confirmed there is no local outage Reset my phone’s network settings Turned airplane mode on/off
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Jason Waller
(@JaseW_Waller) reported
@Telstra Hence, from 4 and 5, it’s not my phone, it’s the sim. Gone through 3 chat rooms, nine bot interactions and 12 human customer service reps over 5 hours Tweeted extensively with no joy in the vain hope @elonmusk chips in
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Murray Skea
(@MurraySkea) reported
Hey @Telstra being told by support that there is a fault in our area #fremantle and it won’t be restored until Friday. Is this correct?!
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` GGe
(@frozenstarr) reported
Fak ya telstra. Outage during the world cup match!?
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Murray Skea
(@MurraySkea) reported
@Telstra Let’s hope you can get a fix before Friday!
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🌻Ken Dally @C0wcakes@mastodon.au
(@Cowcakes) reported
@YaThinkN Friendly local Telstra tech, remember when they were actually directly employed by Telstra, told me our exchange had two multiplexers. A good one and a bad one. If connection failed or was slow hang up and immediately redial to get the good one. It worked.
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Geoff
(@GeoffPAus) reported
@Telstra Sorry Harvey that was the last straw with Telstra, your customer service has dropped significantly and there are better customer focused companies out there
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narwhals_arent_real
(@unicorn_pinata) reported
@Telstra what’s the point in your app if it can’t locate your account once you have and the messaging system seemingly never works if wifi is down? Long wait times on phone with constant messages telling me to use an app that isn’t working!
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♀️ 🌸 OldCynicalSad 🌸 ♀️
(@OldCynicalSad) reported
@ontarioisproud @AussieCH64 Thank god for shite @Telstra 4G. It's stuck buffering, and I'm saved from listening to this poor demented woman.
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Jason Waller
(@JaseW_Waller) reported
@Telstra As I wait for the bot to connect me to the tenth person in five hours I have used my time wisely while marooned on the desolate island that is @telstra customer service. After ten CS agents I have now compiled a list of answers to their repeated questions. Wish me luck.
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Revenge of Hela
(@HelaRevenge) reported
@Telstra Webmail is still ****.
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Krzysztof Maciak
(@kmaciak1) reported
@Optus You’d like to be a competition to Telstra but that’s not going to happen when it is not possible to become your customer (even though I am foreigner it doesn’t justify those difficulties). While case is simple - e sim prepaid offer for new customer
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Raf Stary (call me maskless Mate)
(@rafstary) reported
Got the bastard. #spam call with the usual rouse of I’m from Telstra and we want to check your internet because we are receiving many errors(Indian or like accent). I asked her employee number.Big pause then ADZ375-23A.Said this was not an employee number. Click. I feel good now
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lil heart
(@lilheartxo) reported
@Telstra Yeah get the person over that was meant to come and fix some cable months ago
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Gary Austin-Eames
(@Gary_AE) reported
Hey @Telstra . Why do your customer service people promise call backs by a supervisor within 15 minutes then tell you an hour later they can't call? Any why do they promise to call you in the evening then mark the complaint closed so they don't have to call back?
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Biren Thapa
(@BirenTh81121326) reported
@Telstra Hi. I have asked telstra to help me for the last 7 weeks , Nobody really helped me . How do I trust that you can help me ?
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Jason Waller
(@JaseW_Waller) reported
@Telstra I’m sure that will help. The direction of Tara to DM resulted in sending me to the same chat I’m already on, then going silent. So I have full confidence regular updates will succeed.
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Jason Waller
(@JaseW_Waller) reported
@Telstra Great idea! Why didn’t I think of that?….no, wait..I recall there was a problem with calling Boost to tell them I can’t make calls. Can’t remember what the problem was, but it will come to me.
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@thegrumpypoof @Telstra telstra once billed me for excess data usage while i still had gigabytes of actual data on my plan. another time they insisted the landline i was calling them from did not exist and had never in fact existed and i must be mistaken about calling them from the never been a phone.
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♀️ 🌸 OldCynicalSad 🌸 ♀️
(@OldCynicalSad) reported
I'm having trouble viewing images, and sending simple tweets. Is it crappy Telstra mobile or is it my dying lenovo? Might have to take a break til the net is working properly.
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Biren Thapa
(@BirenTh81121326) reported
@Telstra I want one of your managers to call me to solve my problem .
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lil heart
(@lilheartxo) reported
Telstra’s customer service is so much worse than ******* valve and Uber combined
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Croydon Cathy
(@croydoncathy) reported
from
Sydney, State of New South Wales
@caty_price @Channel10AU It’s devastating. Those poor families. I remember travelling to Perth for as a young woman. I was terrified catching taxis. Ironically, I worked for Telecom/Telstra…