Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 17: Problems at Telstra
Telstra is having issues since 08:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jeffrey James
(@NoireWriter) reported
@Telstra It is working fine at the moment, but if the past three days are a guide, it will slow or stop intermittently throughout the day. The "Is ??? Down" website lists it as down whenever it stops.
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Alex
(@biggeralex_alex) reported
@Telstra WTF - i have wasted my time cause you keep pushing a very useless App !!! Its like your pushing drugs … what a waste of time - a telephone discourages you using the telephone to talk !!
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joe
(@parradoesmatta) reported
Anyone had anything to do with Aussie broadband? Would appreciate any feedback. Looking to move on from @Telstra no loyalty after 25 years and decide to up the prices and slow down my internet.
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Daniel
(@Daniel44413189) reported
@Telstra Would you rather me make a complaint to customers relations about this matter seem as all yous send us customers around in circles
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ilankesan
(@ilankesan) reported
I got a new silent phone number when I signed up for the Telstra NBN three weeks ago and I haven’t given it to anyone. Yesterday I got a scam call from Nicole from NBN threatening to terminate my service. @Telstra how did my number get out to these crooks?
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Martin Reid
(@TheAlbaMan) reported
@Telstra We had three contracts for 2+ years. the Numbers were 0456003470 (Martin Reid) My son Callum and Logan 0488004508 and 0429653666. As you can see there has been no usage for three months. Can you cancel them asap as the billing is tomorrow. Thanks to advise
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ozgeekmum
(@ozgeekmum) reported
@Telstra Is there a way of getting email support if I already have a case number from a previous call? I need APN specs for a Nighthawk
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Anthony Spiteri
(@anthonyspiteri) reported
@ShaunMcLagan @Telstra I just went through 8 weeks to network unlock a phone I bought for Tom… went through 5 seperate 7-10 business day periods to get the job done… which they advertise as and charge for as a service.
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Jeffrey James
(@NoireWriter) reported
@Telstra It sometimes says that there is an outage, then it doesn't. It is a recurring issue, WHY?
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Claire AC 💉💉🥉🏅🥇🥈 包玉思
(@baoyusi) reported
@Telstra Sorry Glenn. Telstra had their chance. Thank you for reaching out, but NEVER again.
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Freocookster ⚓ Easy A.Z
(@freocookster) reported
So I haven't had data to my phone from @Telstra for months and now I don't even have phone service. I cannot think of a worse service model in Australian history. If you were a real business Telstra, you'd be dead in the water #WorstServiceEver
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John Lutge 🐀
(@JohnLutge) reported
@Telstra It's an area wide outage that has been foing for ywoyand a half weeks. Postcode 2049. Thanks for your non existant supporr during lockdown.
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Jeffrey James
(@NoireWriter) reported
@Telstra What the hell is happening to your network on the Gold Coast? For three days it's been consistently dropping out, running so slow and unreliably that online devices like Google and Amazon's Alexa are constantly flashing "Check your internet connection" on their screens.
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra It's an area wide outage that has been going for two and a half weeks. Postcode 2049. Unacceptable lack of support. Especially during lockdown.
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Saya Iida Himself
(@spannerhead29) reported
@Telstra Internet has slowed down to 100-200 kbps download speed
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John Ball
(@jbthinking) reported
@NBN_Australia Thanks for your assistance so far @NBN_Australia. I have asked a question in DM about the charges to activate the existing second line on top of the fees from Telstra that is currently unanswered. Do I have to pay again for the existing second service on top of normal fees?
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salty
(@QweenSalty) reported
@Telstra I'm in lockdown, without broadband I can't work & my kids are missing school, I've repeatedly asked for the fault to be escalated but they refuse to do it and keep passing me to a new "expert" who won't help, it's doing my head in
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Freocookster ⚓ Easy A.Z
(@freocookster) reported
Is it fair to say that @Telstra is possibly the most inept organisation in the world? I couldn't imagine what worse customer service would even look like!
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Paradoxa
(@Paradoxa18) reported
@vicemergency Are you sure? Did not receive an alert of a fire at emergency level within 10kms. (Nov 21 2019) Telstra says that auto notification service not available here. Is it now?
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Freocookster ⚓ Easy A.Z
(@freocookster) reported
You bastards @Telstra, you fail to provide the service I'm paying you for - DATA TO MY PHONE - and today you've axed my phone service. You are without doubt the worst service provider in Australia's history and it's a disgrace you're allowed to continue trading.
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Martin Reid
(@TheAlbaMan) reported
@Telstra I moved back to the US three months ago from Australia but in the move forgot to cancel my mobile number. Im still being debited monthly. What is a number I could call to do this pls. Thanks to advise
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sandy jones
(@dockergirl3) reported
@Telstra @jriewolod Try ringing them and get someone who can help, you have more chance of winning lotto!
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Rob
(@RLGriffinTweets) reported
I got my second covid vaccination today and I'm extremely pissed off. It turns out Optus and Telstra don't even service my suburb with 5G. What was the point!?
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Jeffrey James
(@NoireWriter) reported
@Telstra It isn't just our office, it's the local waterfront community at Runaway Bay and Paradise Point. I dropped into the Runaway Bay Police station on an unrelated matter and was told that they were having intermittent and/or very slow access. As is the Library. What is happening?
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Clifford Stewart
(@Protenpinner) reported
@Telstra This was about 8 years ago. It ended up being paid off but more was paid on top of the Sim plan AFAIK. It's a non issue now but was sort of at the time.
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salty
(@QweenSalty) reported
@Telstra my ADSL has been intermittently down for the past 3 days since my neighbour dug up the nature strip where the pit and cable are located. Nobody at Telstra faults will help me, I spent 4 hours troubleshooting with idiots who told me to call the local council FFS
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Daniel
(@Daniel44413189) reported
@Telstra Sorry knudle I'm waiting to speak to ash I have already confirmed it with him and have confirmed it with telstra over the phone billing complaint
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LJ
(@LiamJ2000) reported
@Telstra @jimmyrees Your internet is so ******* **** holy ****!! I recommend switching to Optus.
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Tara #SaveSense8 #Boycott@gladysb
(@Aussietranstara) reported
@Telstra @amazon @Google I am talking about phone calls, not controlling my lights etc, I have poor mobile reception at home so I use smart speakers to make and receive calls.
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Ziad Adasi
(@ziadadasi) reported
@Telstra thanks for the bad Internet service, no 4g back up and terrible customer service. Can someone with an idea please help