Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Sydney, Maleny, Melbourne, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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The grumpy old man
(@redadrianblue) reported
from
Ballarat North, State of Victoria
@Thefinnigans @PonderingPower @Telstra @HonTonyAbbott @TurnbullMalcolm You know, cheap and cheerful... but, hang on a minute, its neither of these things. Once again Australian's failed by the LNP.
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Travis
(@TravGee1980) reported
from
Canberra, Australian Capital Territory
@Telstra I would love to but the App won't let me in and changing the password does not help...
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🎃 Mushing Watermelon🍉
(@Birdman196007) reported
from
Westfield, State of Western Australia
So please call 61177160 rather than our normal 94125700, until Telstra corrects the problem at an unknown time in the future. Please share as we are worried that emergency patients particularly may suffer if owners and vets cannot contact us after hours.
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Greg McKenna
(@gregorymckenna) reported
from
Sydney, State of New South Wales
Update on outage... Telstra is down ; AustPayment Network too, and I believe the #RBA have called a crisis meeting This has impacted all banking services - everything down apparently #banking #ausbiz @PoliceBankAU
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Will Deasy
(@willdeasy) reported
from
Sydney, State of New South Wales
@WheelyWeb @fictillius @Telstra I think you're talking about the outage yesterday. This is unrelated
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candy
(@sweetcandie43) reported
from
Sydney, State of New South Wales
@ACurrentAffair9 Also #telcos telstra charged me for a #service, a land-line service for #twoyears , at a previous address, I notified them it was from 2012-2014 . Every month, but continue to bill me by email, as they did not have my residential address aa I told them
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Patrick Turner
(@pjxturner) reported
from
Coffs Harbour, State of New South Wales
Telstra: Use Direct Debit, it's much easier 1st month: They take $59 less than the bill T: Your account is overdue! You owe us $59! Me: Manually pay the extra $59 3rd month: They take $59 less than the bill T: Your account is overdue! You owe us $59! Me: Cancel @Telstra DD.
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Peter Davidson 🇦🇺
(@petedavo_au) reported
from
Westfield, State of Western Australia
@NewtonMark I'd wager that the Telstra Gen 2 smart modem is probably the direct cause of network congestion. Nice touch though to hide NBN disconnections with a fallover to 4G
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🇦🇺mikeaubrey🏳️🌈
(@mikeaubrey2) reported
from
Sydney, State of New South Wales
@au_bizcoach NBN can't even provide a working service now....pay for 100 was getting 43, moved 350m took 15days to reconnect now get 23 still paying for 100....whilst they work on it.....NBN totally stuffed up by LNP Government in particular Abbott/MT/Murdoch. Sell it to telstra & FO LNP Govt
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Not Your Regular Baby Boomer
(@PeterIacono) reported
from
Sydney, State of New South Wales
Thank **** the Telstra tracker is there to tell me the game is more intense.
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🇦🇺mikeaubrey🏳️🌈
(@mikeaubrey2) reported
from
Sydney, State of New South Wales
@weemac47 NFW, lobby your member.LNP Government totally stuffed the NBN, will cost $bn's to fix, can't even provide basic working service pay 100 get 23,are they ******* serious,NBN not worth $51bn & need to cut providers access rates, best thing LNP Government could do sell it to Telstra
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Scott
(@scott_thewspot) reported
from
Sydney, State of New South Wales
I can see exactly when the telstra outage started and exactly when it started to recover from my very distributed network spanning all of NSW. Would have looked more impressive if it wasn't school holidays
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Tony Sheahan
(@TonySheahan) reported
from
Sydney, State of New South Wales
This @Telstra outage and previous outages are no accident
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
Another lunch time in the Sydney CBD another day of full Telstra 4G signal but zero data flowing.
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candy
(@sweetcandie43) reported
from
Sydney, State of New South Wales
@ACurrentAffair9 Telstra for 2 years owe me $1000 plus interest, #telcos quick to take my money, but when I #complained they closed it a few times, yet quick to bill me, even when I contacted them #monthly telstra, how dare they bill me for a service I did not have #media #7NEWS #9newsat6
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Chris Arancibia
(@chris8449) reported
from
Sydney, State of New South Wales
@Telstra Thanks for the reply Tanasha - it’s just my feedback on how the whole Testra process has become too removed from a solutions focus and customer service to pure bureaucratic processes that only achieve frustration and bad customer experience...
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🔥₽๎ᝤᶒя ᶢ ᶃเ𐤄𐤄ᦳ𐌏ᠡ💧
(@p_terg) reported
from
Sydney, State of New South Wales
@Alegrya We had @Telstra come out to see why our phone was cracking. “Fixez”, he said. No it wasn’t. Couple weeks later we called them back to fix on the basis that if issue on our side we’ll pay. Wasn’t, but was charged. 5hr & 7 interdepartmental Transfers later it was all waived 2/...
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Stanley Waite
(@stanleywaite1) reported
from
Melbourne, State of Victoria
@RichardTuffin i did not realize that i was so bad and i have Telstra...need to learn how to do a screenshot... my download is 34.6 Mbps upload being 4.13 Mbps
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RedRaw Radio
(@REDRAWRADIO) reported
from
Adelaide, State of South Australia
@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU
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Mike Haywood
(@mikehaywoodsrs) reported
from
Adelaide, State of South Australia
Seriously @JEChalmers do you think we are idiots computers have software problems that sucks but the tax office fixed it, banks telstra and other hi tech businesses have similar problems but to try and get is to accept that the Gov missed the the tax rebate
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Dr Queen Christina
(@ChristineEwing7) reported
from
Melbourne, State of Victoria
@Telstra I have reported the issue to Telstra, in some detail. Someone from Telstra was meant to call me back yesterday, they haven't. Never mind about the 'speed' of my service, I virtually have no service today.
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
@Telstra your 4G network is still cooked in the Sydney CBD. Full signal, no data. Not even able to scrape together a few packets for a push notification. Mobile assurance just say to disable 4G and use 3G. That’s pretty dumb for “Australia’s best network” @andy_penn
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Nicky Williamson 🌏✈️🌏✈️🌏
(@NickyWill100) reported
from
Sydney, State of New South Wales
Hi @Telstra I just got a text from you with a Verification Code I didn't ask plus a broken link on your website. There is no one live to speak to about this security issue. Can you please tell me what to do asap. I know a lot of people who've had their sims scammed.
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Greg McKenna
(@gregorymckenna) reported
from
Sydney, State of New South Wales
Folks Oz banking currently down due to Telstra outage across the board of m hearing - no more sleetails as im on a train #ausbiz #auspol #rba
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Scott
(@scott_thewspot) reported
from
Sydney, State of New South Wales
The Telstra outage wouldn't have been a problem if we had all been using Facebook block chain money.
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
@Tugzrida TeLsTrA cOsTs MoRe It CoUlDnT pOsSiBlY gO dOwN
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Chris Jack
(@chrisjackis) reported
from
Sydney, State of New South Wales
@hecivan70 It's been a weird couple of weeks in the digital world, we had Facebook and Instagram down last week, twitter down overnight, telstra outage yesterday and now mygov. 🤔
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Will Deasy
(@willdeasy) reported
from
Sydney, State of New South Wales
@evbriefpodcast @fictillius @Telstra @andy_penn "Please submit a outage report"
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Sam Guthrie
(@samguthrie91) reported
from
Canberra, Australian Capital Territory
Days since a serious national outage on the @Telstra network: 0
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💧 🌱 Brett Flower
(@au_bizcoach) reported
from
Sydney, State of New South Wales
@Kynes3 @abcnews Who is to blame is irrelevant. The process of qualifying the workers is. Neither NBN or Telstra have employees at the coalface. They are all contractors or contractors of contractors. There is little training, no support, no direction or career path offered for contractors.