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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 54% Phone (54%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Canberra, Sydney, Maleny, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Geelong, Arumpo, and Gympie.

CityProblem TypeReport Time
Melbourne Internet 13 hours ago
Brisbane Internet 17 hours ago
Canberra Internet 1 day ago
Brisbane Phone 1 day ago
Sydney Phone 2 days ago
Brisbane Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MssJilly
    Jilly (@MssJilly) reported

    @SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.

  • SenSHenderson
    Senator Sarah Henderson (@SenSHenderson) reported

    Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’ as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

  • JOHNKRUTOP
    Krutopimages (@JOHNKRUTOP) reported

    Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

  • BrettWCousins
    Brett Cousins (@BrettWCousins) reported

    Boarded the Spirit of Tasmania Monday. Departed 6.45pm. Surging deep into the blackened waters of Bass Strait about 8.45, I lost the @Telstra network. It bravely held for 2 hours of glorious sea going connectivity. So why can’t I get a bloody #Telstra signal in #Elwood?!!

  • Sueberry2
    Sue Davis (@Sueberry2) reported

    @blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.

  • JohnnyLydon
    Johnny (@JohnnyLydon) reported

    It’s $250k for 27 years as an mp including 7 years as deputy premier and premier less than half the increase of the Telstra CEO’s $6m annual pay packet. You and the idiot Murphy should just get stuffed.

  • GAMESweetG
    ©GSG▪︎𝒫𝑒𝓉𝑒𝓇🛸Gamer TLC🔌🚫🎮🔜Starting 2028 (@GAMESweetG) reported

    Unfortunately I wasn't able to stream tonight. My Telstra internet connection upload speed was terrible. It was very good for the past several months my mobile broadband connection was. Nearly 30mb per sec upload speed. But now it's down to the crawl 12mb. Not happy with my ISP.

  • johnsy123aus
    stephen (@johnsy123aus) reported

    Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

  • kai_h
    Kai (@kai_h) reported

    @no1historychick 5GB a month? That’s such a low cap. Are you on a really old plan or something? Even Telstra’s entry-level basic plan today has 50GB of data. If you want something cheaper, Belong uses the Telstra network and their plan still has 25GB data.

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    My @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.

  • mikeshome2000
    mike (@mikeshome2000) reported

    Just left the Telstra shop and there colours are orange, obviously they now support PHON

  • rohancct
    Rohanc (@rohancct) reported

    Forget the Telstra outage, there should be a senate investigation into AFL Tables being down for hours.

  • Ben_Davison1
    Ben Davison (@Ben_Davison1) reported

    CBA makes $620 PROFIT PER CUSTOMER Westpac makes $532 per customer NAB makes $835! (Milking small businesses pays off) By comparison Telstra makes $104 profit per customer & super retail group (Rebel, Supercheap Auto etc) makes $20 per customer No wonder banks love oligarchy

  • jordanjackelyse
    jordanjackelyse (@jordanjackelyse) reported

    @noahitallll @PatricPaal @pelisonlinegrat Work choices, joined the Iraq war, sold off last shares commonwealth bank, Telstra, and long term leases for airports, and then the biggest one of all. His 2002 China LNG (liquefied natural gas) agreement signed was the worst resource deal in Australian history. He was bad. 🤡

  • john_lyndondale
    John Maunder (@john_lyndondale) reported

    @MrRexPatrick Am amazed you have internet access, must be Starlink?? One of my gripes travelling out there is when there is a Telstra signal, but being on their network with another provider and it does not work.

  • kennedylnicole
    Nicole Kennedy 🇦🇺 (@kennedylnicole) reported

    @Telstra I have requested cancellation of a service on four separate occasions, yet continue to be charged multiple times. This morning your chat team again asked whether I wish to cancel it. Please confirm the cancellation under reference 130242508 and address my complaint 136862308 at your earliest convenience. Can you also explain the photo information? Thank you.

  • knightd73
    Dean Knight (@knightd73) reported

    @CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜

  • howardw46
    Howard (@howardw46) reported

    @Telstra why is there very limited connection on the VLine service between Bairnsdale & Latrobe Valley? For most of the trip the train line is adjacent to the highway where connection is available.

  • rustybroo
    Rusty Broo (@rustybroo) reported

    @SirMickW And how is it possible that @Telstra Brady gets $6.7 MILLION DOLLARS a year for buggering up the phones? #Telstra #Fail

  • jaraparilla
    Jaraparilla 🇾🇪 🇵🇸 🇱🇧 (@jaraparilla) reported

    @IRanalyst I am 61 years old and I worked for a lot of big business corporations including IBM, British Telecom and Telstra. The ethos was always the same. No concern for morality, total focus on shareholder gains. Why I never became a manager.

  • ronnnie_12trans
    Ronnie Chapman (@ronnnie_12trans) reported

    @SWatMR11 @GusLefty Rex was dropped by Qantas and that idiot Joyce was an instigator . 48% of telstra sold off by Howard ,Hockey responsible for the demise of Ford, GMH and Toyota pulling out of Australia.

  • FREESPEECH1017
    FREESPEECH101 (@FREESPEECH1017) reported

    Starlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia

  • SarinaSkib70634
    Tas_Devil (@SarinaSkib70634) reported

    @JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.

  • glyphclutter
    vinni • 包沁燕 🇵🇸 (@glyphclutter) reported

    @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

  • NathanOrgan
    Nathan ***** (@NathanOrgan) reported

    @grok @RositaDaz48 Telstra lmfao!! Charter Hall? lol Langdon capital? Are these people able to understand public service and the true value of work? I doubt it.

  • JoChristianse13
    Jo Christiansen (@JoChristianse13) reported

    @Riogallica @Starlink We have @Starlink. Telstra lied to my husband about the download speed, by saying it was slow, then when I cancelled them & said that we were getting Starlink, another person actually tried to talk me into getting Starlink through Telstra.🙄 We went to Starlink’s Website & a local starlink Contractor installed it for us - $106.36 + GST

  • StandMeOver
    There’s Only One Jezza (@StandMeOver) reported

    @Ausbobsmit And she’s as dumb as ****. Watched the Telstra 000 enquiry and she couldn’t even get the Telstra CEO’s name right. Any wonder these senate enquirers aren’t worth the paper they’re written on. As for actions post them, wipe my arse with them as the majority are forgotten.

  • thiagoTF
    Pode vir (@thiagoTF) reported

    @australian lol imagine trusting telstra with actual AI. signal probably failed to aggregate before they even hit the damn button

  • MarkPlackett1
    Mark Plackett ♻ (@MarkPlackett1) reported

    @MargaretHollin1 Crucial Engineers on leave Telstra, AI didn't fix your duty roster?

  • Kelly26552573
    Kelly (@Kelly26552573) reported

    @Candour100 @blu_boys @Optus Yeah my husband had to switch to the Telstra network because of remote work. Boost was his choice.