Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 10: Problems at Telstra
Telstra is having issues since 11:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Hobart, Newcastle, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton and Stirling.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Perth |
Phone | |
| Perth |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dr CA Niemeyer
(@Harriet_Vain) reported
@AlanBixter @MSMWatchdog2013 Well, even though I live in a suburb of Melbourne, at times I've had up and download speeds too slow for emails according to the Telstra speed test.
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Aaron
(@xaaronh) reported
Anybody with a Telstra account having problems with checking their email? Mum has been on hold for 2 hours. Technically two lots of 1 hour when the call got disconnected.
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Marg K
(@acerbic_comic) reported
@carolduncan @macmanm @Telstra You shouldn't have had to Tweetshame them to get service but it often does work.
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⭐...Fey....GSTQ 👑..🌟
(@Fiesty_Filly) reported
@Telstra Why has my signal disappeared from inside my house in the past week. This has been happening everyday for the past week I lose it at 5:30 and can't get it inside the house. I am currently 500 m away, in a paddock in the ******* cold, and I finally get a signal. Fix it
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Carol Duncan
(@carolduncan) reported
from
Newcastle, State of New South Wales
@LisaGlass200 @Telstra ****. I’m so sorry.
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Carol Duncan
(@carolduncan) reported
from
Newcastle, State of New South Wales
@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.
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JLucky
(@jasonluckhardt) reported
@Telstra Home loans , asset finance, platinum credit card. Dont need help rebuilding anything thanks for the patronizing. How about you fix your service @Telstra get rid of call centers with kids screaming in the background
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SportsRKewl
(@kewl_sports) reported
@Telstra I'd love to speak to a human at some point? How come your phone's just send you straight to a message system that doesn't work?
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Katelyn
(@aussiegal10) reported
@johnsy123aus @jackopew Same. Although it took me ages to cancel it, through Telstra.
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John Dexter
(@JohnDex02430935) reported
@CommBank ...And the way you ambush people walking into a Comm bank and try to corral them all over to the inadequate robot tellers is a joke too.... but hey don’t listen to the customer.... just tell him what’s good for him. Only Telstra has worse service than Comm bank.
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Kirsty 🦊
(@FoxyGamerGirl_) reported
@Telstra I am well aware of that, but the response is always a new person asking what the issue is, so I'm getting absolutely nowhere
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Jonny
(@JonnysLab) reported
@TelstraEnt **** you Telstra
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darren jones
(@darrenj62570047) reported
@kayosports_help hey kayo I’m having dramas logging in as a Telstra customer, need some help
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Rebecca Ruthven
(@rebeccaaruthven) reported
@doddsie161 Oh yeah, all those telstra ads right? God I hope they come back, those digital ones were awful
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Jayne Persian Dr
(@jypersian) reported
@CC___Raider @Telstra the chat is a robot, the phone people are awful when you finally get onto them ... sigh
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Jethro Sercombe
(@jethrosercombe) reported
Today I spent 3 hours waiting on hold with @Telstra until their office closed. I was trying to get mums phone back on, she has a neurological condition and forgot to pay the bill. Her fall alarm is connected, she has priority assistance. Here’s the **** show I encountered.
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Powerful Sewer Rat
(@LisaGlass200) reported
@carolduncan @Telstra Interesting. A friend tried to get @telstra to fix her 89 yo mum’s landline. They took 16 days with my friend calling every day to beg them to get it done. Mum died on day 14 without being able to talk to her daughter.
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Carol Duncan
(@carolduncan) reported
“I don’t know anyone who is 100 ... I feel very isolated with the phone not working.” @Telstra
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bacifarfalla 🐀
(@bacifarfalla) reported
@AlanBixter Oh that’s appalling. Very frustrating for you. 😔 Optus wifi was giving me 98Mbps download and 80 or something upload yesterday. Domestic service. @Telstra trades on its name. Mobile data is similarly glacial.
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James Scott
(@wakingtothewoke) reported
@Telstra how pathetic is your add during the NRL ... ******* stop ripping people off to waste money on dumb **** adds
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Michael McHugh
(@MichaelMcHugh82) reported
Now that the NRL Live Pass is gone, I have no need to stay with Telstra. Going to move to ALDI and get the same service for a lot less money!
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James Henderson
(@jrihen) reported
@Telstra have now manually provisioned Telstra One Number, so now I’m paying for the service, but the devices are still stating I’m ineligible. On top of this, the CSR hung up on me and I don’t know what to do next!
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Pauline
(@MsPaulineMac) reported
Hey @Telstra not a good look to disconnect me from the internet before the NBN was connected . Huge failure. Ive spent over 10 hours online with Telstra with no resolution. Find one.
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rose imbrogno
(@BigpondRose) reported
@Telstra so I got NBN yesterday and have the worst speed from the service nothing is loading right on my Telstra tv properly keeps stopping to reload (and I have a booster ) not happy atm 😤
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Roz Bellamy
(@bellarozz) reported
@Telstra Thanks again. In the end I had to uninstall and reinstall it. I appreciate the help!
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James Henderson
(@jrihen) reported
So I’ve called @Telstra back only to be told they’ve knocked off for the day. The CSR attempted to call me back only once, I unfortunately missed it. Absolutely woeful service from the national carrier. #platinumsupport
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Chippy
(@Leofric73) reported
@AlanBixter @Dehler45 mate it's never just "Telstra"....always ******* Telstra.
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Triveselo
(@triveselo) reported
@mcg63679777 @yeahbut @AlanBixter Nope it's Telstra. See Telstra knew the government was going to buy back the copper network so they did nothing to maintain it. There were major exchanges for up to three years that had no working ADSL and ADSL2 ports.
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eddie synot
(@EddieSynot) reported
@jypersian @Telstra They’re doing my head in lately. New phone but making it impossible to find out how to return my old one and have charged the fail to return fee. Infuriating.
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James Henderson
(@jrihen) reported
At first the IVR would ask me a couple of questions, then SMS me a useless link before hanging up on me. Clearly this is not a problem that can be solved by self service. I have @Telstra Platinum Support too! Seems worthless.