Telstra Outage

Is Telstra having an outage right now?

Problems detected at Telstra

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Telstra problems in the last 24 hours

The following chart shows the number of reports that we have received about Telstra by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telstra Outage Chart 01/17/2022 20:15

January 17: Problems at Telstra

Telstra is having issues since 06:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 56.09% Internet
  • Phone 23.42% Phone
  • Wi-fi 9.89% Wi-fi
  • E-mail 5.84% E-mail
  • Total Blackout 2.57% Total Blackout
  • TV 2.19% TV

Telstra Outage Map

The most recent outage reports and issues originated from Sydney, Glen Iris, Perth, Hobart, Melbourne, Adelaide, Brisbane, Warrnambool, Bangalow, Balwyn North, Canberra, Swan Reach, Newcastle, Houghton and Darwin.

AustraliaSydney Internet
AustraliaSydney Internet
AustraliaGlen Iris TV
AustraliaPerth E-mail
AustraliaPerth Internet
AustraliaHobart Phone

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • kingsmurk001 ន៣⩏Ʀƙ (@kingsmurk001) reported

    @lizkeen @Telstra This issue is very frustrating, contacting support is worthless cause you will get no reply,you should check out @global_tech55,they helped me recover mine, just trying to help.

  • Cybersmart01 Cyber Smart (@Cybersmart01) reported

    @lizkeen @Telstra Hi kindly inbox me, i can fix whatever issues it is you are having with your account disabled, deleted, hacked etc

  • lizkeen lizkeen (@lizkeen) reported

    Hi @Telstra I'm stuck in a loop trying to fix my email - the password has been changed (not by me) so I am not getting my emails which is concerning. But I can't get into the account to change it back because the recovery is only that email, which I don't get. Please help.

  • TheQuietAustra7 Warrior Princess🌸 (@TheQuietAustra7) reported

    @Glenn02936110 well I can report, that there is corroded copper wire to My house, Internet! and the NBN will Not be out to Fix it Oct 2023😮 therefore to get this result I have been sleeping with Telstra, you are in a Cue😧

  • lyght01 Don Julio (@lyght01) reported

    @Glenn02936110 salesforce runs the call centers for most of those businesses. to be fair tho most of the bad accents are folk here in australia, it's just that they tend to be the only ones apart from young teens that apply (source work for telstra call center in doing just that, real **** job)

  • Glenn02936110 coolhandluke (@Glenn02936110) reported

    Has anyone noticed the decline in service from energy providers, Telstra, banks etc Energy Australia, I held the line for 10 minutes and was put through to someone with a bad line and couldn't speak English, I can't access my account to even cancel it.

  • davidslvma Dave (@davidslvma) reported

    @chaigrima @Optus Bro - I’m telling you. I have had NO issues with Telstra NBN. Especially for streaming etc - Desi has had no issues at all. Sure we pay a bit per month but it’s basically guaranteed to work..

  • BarringtonCoast Barrington Coast (@BarringtonCoast) reported

    @Telstra Hi, yes, Ive reported the fault to ALDI - I have 3 mobile phones on your Wholesale network (Woolworths, Aldi) and none of them can make or receive calls in Gloucester.

  • metrogibbon Metrogibbon (@metrogibbon) reported

    @viveka I'll never forget that a certain ex Telstra CISO was pretty vocal that it could be done safely, whilst at the same time swinging for his new gig at a 4 letter acronym national security org

  • GasIsTheNewCoal 🌺 Jen 💉💉🌺 It's the climate, stupid. (@GasIsTheNewCoal) reported

    @Telstra And exactly how will I do that WITHOUT A PHONE? And what would be the point, when they can't/ won't give me any info. Please read the many, many, many messages in my DMs with you regarding this issue, including my complaints to @Telstra and to the Ombudsman.

  • GasIsTheNewCoal 🌺 Jen 💉💉🌺 It's the climate, stupid. (@GasIsTheNewCoal) reported

    @Telstra I've been DM'ing with you while we have not had a landline for 47 days. I'm not sure what further messages will achieve. Apart from raising my blood pressure. My concern is that after 47 days, I have not receiving one email from @Telstra, explaining the issue, or any resolution

  • GasIsTheNewCoal 🌺 Jen 💉💉🌺 It's the climate, stupid. (@GasIsTheNewCoal) reported

    @Telstra But months to fix?

  • GasIsTheNewCoal 🌺 Jen 💉💉🌺 It's the climate, stupid. (@GasIsTheNewCoal) reported

    @Telstra We don't have WiFi calling on our mobile. Most phone providors (including mine) do not support wifi calling. The few that do require a fixed plan. In relation to apps - elderly relatives do not have internet. And businesses, including govt, cannot be contacted on Messenger etc!

  • BondiEye Tea Bag (@BondiEye) reported

    Hey @Telstra , I have been waiting on an order from Telstra Rewards which was lost by your courier 2 months ago and your support on 24x7 app has been nothing short of terrible. A little help please??

  • matt_aus Matt (@matt_aus) reported

    @Telstra I’m getting nowhere on the app messaging. I’ve had to explain to the support people how the internet and DNS work and going around in circles.

  • WarwickPHough Warwick Hough (@WarwickPHough) reported

    @Telstra Thanks Vicky. No I have not. We encounter these speeds every time we come to Wooli on all devices - being 1 iPad, three iPhones and one android phone. Not enough capacity is the problem.

  • BoiiShavy Shavy Boii (@BoiiShavy) reported

    @WirelessBrain02 Telstra network wise is pretty good but the downfall will be the price. They are pretty expensive here in Australia so I hope this investment works out.

  • WirelessBrain02 Maneesh Sharma (@WirelessBrain02) reported

    @BoiiShavy Yeap, hoping Telstra improves network quality. Think TFL has the best stability of the main ISPs in Fiji atm

  • izLarge Large (@izLarge) reported

    really want to stream its always fun to sadly only thing stopping me is internet troubles would legit stream 8 hours a day if i could but internet is like 1 mb/s download speed rn which sucks currently using telstra but i wanna switch to starlink if thats a good idea? ops pls

  • dakotadayote Dakota (@dakotadayote) reported

    haha servo pie for smoko lol telstra slow internet funny topical joke about scomo doing thing who remembers abc show from childhood because now it says ******** word isnt that just hilarious what if we made harold the giraffe rip a bong cuz get it hes the healthy giraffe

  • SptnkSweetTart lucimode 🏳️‍⚧️ - 2% (@SptnkSweetTart) reported

    @incelboy what ******** is a telstra 😐

  • ozcjr Chris (@ozcjr) reported

    @adam_turner I loved Vodafone for roaming, but honestly their networks are really hit and miss here, and Optus…. Well it’s been a long time since I’ve found their network reliable. Telstra’s the only option unless you’re in the CBD or inner suburbs. Sad but true.

  • ozcjr Chris (@ozcjr) reported

    @adam_turner I reached the end of my Telstra contract which cost me $94 a month, and went to Boost, $300 a year for the same service. Only thing I lose is 5G and numbersync with my watch but who cares. Telstra has a great network but first party rates are a joke. Telstra MVNOs usually good.

  • adam_turner Adam Turner (@adam_turner) reported

    Question for the telco experts: do you get the exact same mobile performance from the different Telstra Wholesale partners (apart from Boost & Belong which use full Telstra network). If you're getting **** performance from one Telstra MVNO, is it worth trying another?

  • sassisam Sam “SpikeVax” Winter 💉✌️😷 (@sassisam) reported

    @kellybakermedia @Telstra They have THE worst customer service and processes. I set up any accounts with them via third parties. Much easier to navigate. Hope you can get it sorted soon. xx

  • kellybakermedia Kelly Baker (@kellybakermedia) reported

    @MichaeS72 @Telstra The issue is I cannot cancel it @telstra!

  • davaliraine Dava (@davaliraine) reported

    @NovabornGaming Yeah I was keen to keep the momentum rolling but telstra had other plans. Looking like a fix by Wednesday!

  • kellybakermedia Kelly Baker (@kellybakermedia) reported

    @aristotle1974 @Telstra I have paid for Foxtel for at LEAST THREE YEARS and never EVER used it. Ever. But it is impossible to contact @Telstra to get them to remove it.

  • kellybakermedia Kelly Baker (@kellybakermedia) reported

    I have attempted to cancel Foxtel by Telstra at least a dozen times by phone chat, messenger, text and phone call and I AM STILL PAYING FOR IT. @Telstra what do I need to do make this happen?

  • bluebird_green Blue 🦆 (@bluebird_green) reported

    @fuzzi_mcapples @Telstra You’re more likely to be able to tell them about your problem. I usually assume that Telstra isn’t in the business of fixing problems?