Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Mandurah, Brisbane, Adelaide, Melbourne, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Mandurah |
Phone | |
| Sydney |
Internet | |
| Brisbane |
||
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
ᴮᴱsteph⁷ 🐋🧈
(@yeontan_bias) reported
Pls know I think @Telstra can go **** themselves and their stupid upfront plans and the whole not sending bills now is bullshit and very sus
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra @Telstra This is a highly unacceptable thing. There was no mention of international roaming being not available in prepaid. All your help articles show them as available in telstra app. Not expected this from one of largest carrier of our country.
-
BenMiles
(@benjmiles) reported
@Aussie_BB @Optus @Telstra What's the point of having a better plan and day if you can't get decent or even ANY reception? Bad move.
-
Christopher Lee
(@ChrisLeeAussie) reported
@IdiotDigger I drove to Darwin from Adelaide. 400km out of Darwin I saw a broken down 4WD with 3German lads. Uni students travelling. Clueless ***** & on a tight budget. So I towed their car to Katherine with Telstra rope,bought a tow strap,then towed to Darwin.400km in 8hrs in my Nissan 4WD
-
🕷 🏳️🌈🔭🌠🤓miss rey's 🏏 on pelennor fields🐲
(@lachellabella) reported
Great. Nbn down yet telstra says theres no outage here. When other outage sites say there is. Wtf, @Telstra ?
-
Jackson 🇬🇷
(@NotoriousIRISH2) reported
@Aussie_BB mate what’s with my internet dropping out constantly the last few days? Goes red turns off; then comes back on, fix ur **** expect this from Telstra not u guys.
-
Alex
(@Alex_R_I) reported
@Telstra I've been trying for hours to get through to phone support and getting nowhere via the app. Trying to get a new 5G mobile broadband device working. Had two call centre operators just hang up on me. Useless.
-
Daniel @CompuHelp 🔴⚪⚫
(@CompuHelpAU) reported
@downdetectorau @NBN_Australia Our neighbours and I (various providers - Vodafone, Telstra, Optus, iiNet) have been having multiple NBN dropouts every day for the past few weeks. We escalate through our service provider, but @NBN_Australia say it's not them.
-
Terrykerrish@gmail.com
(@terrykerrish) reported
@Telstra I used to be with Telstra mainly all my life but when I was down the Gold Coast about 5 years 4 years ago the payments got really high I'm talking $3,000 ones where I could not afford to play then because I was only using the phone or Facebook and really
-
TNA vxyr
(@vxyr1x) reported
@Telstra fix ya ****** internet pls
-
flux
(@fluxxrr) reported
**** u telstra
-
Ed Healey
(@emptycab) reported
telstra just took money from my bank account without my permission!!!!!!!!!!!!! i never sign up for direct debit,yet they decide apparently to just do what they like!!
-
Terrykerrish@gmail.com
(@terrykerrish) reported
@Telstra Like I said I've been a Telstra customer for a very long time and I just need this workout I have always paid my phone's off completely but now I have learnt my phone has been hacked for quite a few times as well when you can't read and write properly it's hard
-
Al Canavan 🇦🇺🏳️🌈🇬🇷
(@barefootbloke) reported
@Telstra Nice attempt at making it look like you care and making an effort to fix ******** up your company constantly creates. I’ll the the TIO talk for me.
-
Pikachiru
(@FnChiru) reported
internet dropped out 2 endgames in a row @Telstra Fix the net thanks
-
Ma Olivia Sepulveda
(@msepulvedv) reported
@Telstra hi I am boost client but now I have a prepaid with you how I can cancel the service with your company?
-
BenMiles
(@benjmiles) reported
@Aussie_BB @Optus @Telstra It's a shame that the mobile reception will take a massive nosedive then - especially in regional areas where Optus have half as many towers as Telstra. This was a bad decision in my opinion. I for one will no longer consider choosing a mobile service with you if it's Optus.
-
ob·strep·er·ous
(@number0six) reported
Every month @Telstra screws my bill up, every month I have to go through their awfully painful message derive to have it resolved. This takes ages. I’ve just asked if I can charge them a fee for wasting my time. Im suggesting it be called a **** around fee which cost $110 fair?
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra Actiavting International roaming pack on Telstra prepaid is a nightmare. I am trying to activate from last two hours but had no luck. I never faced this issue on other carriers. Please help
-
Stu Diligence 💉💉
(@StuDiligence) reported
@ScepticalAussie @Telstra Yep. I once had a situation in dial up days, not a Telstra customer, but Telstra owned ALL the lines.. were splitting phone lines between houses (pair-gain) in brand new estate, making broadband impossible. Wouldn't take my call.. Not their customer!
-
Martina Cleary
(@clearymartina5) reported
@Telstra We have had a tech out this morning. Said it’s all working fine… however he has now left and it’s not! I am hugely disappointed with Telstra and their lack of service.
-
Jay
(@jayjaygee88) reported
@Telstra Seems a little dodgy to charge monthly for a service that was a one time fee before without informing me when I signed up for a new plan...
-
Fully 💉 🥇 #Assange
(@ScepticalAussie) reported
@StuDiligence @Telstra I’ve stayed with Telstra for that reason bcos I am out of the city and don’t want to wait if there is a problem.
-
White Lightning
(@GrekAussie) reported
@Telstra You cancel orders and reprocess orders wait for 48 hours
-
Alex
(@Alex_R_I) reported
The new @Telstra Business help technique is to just hang up on you when they can't fix your problem. This after hours if chatting with a succession of bots and unhelpful people via the app.
-
David Jackson
(@Davejackson177) reported
@KevKellaway @Optus @Telstra Aren't big corporates just wonderful! Send out a letter to make it look like we are really concerned, but in reality calm the customer and fob them off!
-
Sabre
(@SabreVDM) reported
@Telstra my internet’s back to being garbage. Typical.
-
Uanmi
(@ausuanmi) reported
now in Broome, 4 bars 4G. Download speed 1Mbps, upload speed 4 Mbps. WTF is wrong @Telstra Why is the throughput here so poor? #broadband #ausbiz #telecom
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra Does this mean i am left out in dry with no network coverage while i am overseas. Please help me out with a link to get some coverage even if its postpaid
-
Atsuko
(@smallforest_by) reported
Thanks @Telstra fix my problem. Really appreciate your help.