Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Gold Coast |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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dog food
(@zour0001) reported
im convinced that telstra has purposely constructed the worst ux for all their services so you just give up and telstra doesnt have to do anything
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Robert Bozinovski
(@rbozinovski) reported
@Telstra @P87794158 Did you ever get a resolution for this? I have the same issue.
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spence
(@dunetenet) reported
@drIectr funny bc im with telstra too i would never go with optus or anyone else 😭
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CDL's hellscape
(@CHellscape) reported
1:**** SCHOOL 2:**** TELSTRA 3:**** HP 4:**** NBN
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Scott Phillips
(@TMFScottP) reported
@angela_shares @Telstra Oh sorry mate, it did. But you'd imagine if it has power and a 4G connection, it should be able to self-diagnose why the landline wasn't working (or at least self-check that the internals were okay). More simply: it should have been able to tell Telstra it was broken :)
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P
(@P87794158) reported
@rbozinovski Sort of. Still have ongoing issues. Ultimately uninstalled all telstra **** & reload. It took awhile kept getting pinged bc I'd start swearing. Then have to go over again
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BJ Piper
(@periopTTEcho) reported
@Telstra 5G is unique... 4G not great, but no where near that slow.
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robbie stokely
(@robbie_stokely) reported
@Optus Another day over 2 hours no signal, no warning last time was a full day, how do people do business when this Company can't run their own ! If it was @Telstra it would be all over the news! You can't doing upgrades this many times for so long near week after week Disgrace!
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Travelizer - Let Go Let Travel
(@TravelizeIt) reported
@Telstra Telstra. This is not good enough. Day 6 of escalating not being able to make outbound calls. It is causing a severe impact on productivity. Agent in Twitter chat dismissive & ended the chat abruptly. Complaint23149268 I need a solution now @NSWOmbo
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Thr Den
(@t_charn522) reported
@GaryFallon2 @auspost ANOTHER near monopoly Aust business (like Telstra) providing a mediocre service, at best.
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Ken.
(@vaughan_k) reported
Thanks @Telstra and @BoostAus by providing me with no #customersupport (As Boost hasn't tweeted since 2019) & with the cough cough best network going back and forward between #3G, #4G & no coverage in a Inner City you are basically telling me to port out even those I lost data 👍
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MG Dottoz
(@dottoz_) reported
@TakeruFN and i used to have that issue but what ended up happening was the internet box in street was hard ****** cuz of a storm cuz we got a telstra guy to check it out after like a 6 month request and he installed a whole new box
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FreoLou⚓🤘🛫⚖️
(@FreoLou) reported
Received a letter from Telstra containing a refund cheque. I cannot work out if it is a scam or some sort (not sure how) or that I was one of the 50,000 customers it was made to refund for slow NBN.
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detox
(@detoxzr) reported
@MidgAU exactly telstra came through for me and nbn didnt do ****
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Grant says... I'm allowed to exist, and be hot.
(@G_D_Ison_Writer) reported
Still no home internet. Spent a total of 150 mins on the phone to the ISP over two days.. One doesn't know what the other is doing. Apparently a new modem has been sent. Apparently. NBN tech dude did nothing this morning. My phone as a hotspot is slow as. @Telstra @NBN_Australia
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Stacheltier
(@czhedgehog) reported
@Telstra Laura, not to be rude but i could write a book about it 😌. Let's just say as your guys obviously forgot about it all and past adventures, I will get to it in my own time.
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Travelizer - Let Go Let Travel
(@TravelizeIt) reported
@Telstra Appreciate your reply Greg. I have had 3 complaints logged now and all three escalated. To no avail. Your messaging service have not assisted me on four separate occasions. I need a callback from someone in support asap please
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Fletcher
(@SerotonjnFPS) reported
Name a more iconic duo than Telstra and unexplained, unannounced outages **** yeah @Telstra ya’ll are some bums
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yates
(@y8tes) reported
@telstra **** you & your dogshit internet.
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kokolopa.. PM a systemic, consistent, public liar
(@kokolopa) reported
@drobwlldiad Telstra better pull its finger out and shut these scams down or the phone service won't be worth using... btw the
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Bill McLade
(@mim4m) reported
@guru_nrl @david89293299 @abcnews I don’t think it’s capitalist dogma. If LNP were about that, they would be all over this green tech like the proverbial. LNP paid Telstra and Optus billions to buy a HFC network that was in dire need of repair and unusable: they report to an elite few. Capitalism nowhere here.
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Ms Joann L. Davidson
(@MsJoannLDavids1) reported
2 major telephone & Internet service providers in Australia: Optus & Telstra employ Phillipinos & Malaysians in siuth-east Asia to run thi businesses. Microsoft computer company is a Malaysian, south-east Asian company. Microsoft is Apples main competitor.
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Angela Thompson
(@angela_shares) reported
@TMFScottP @Telstra I've had this happen too many times to count. Surely in 2021, it's possible to assess if the issue is at the line or modem level?
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Andreas Obermair
(@AndreasObermair) reported
@Telstra Can my secretary call you? I am hesitant to publicly write down personal ref and other numbers.
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Ken.
(@vaughan_k) reported
@Telstra @TravelizeIt In my experience, the Case Manager well claim there is nothing wrong, blame you for #Telstra issues, close the case when issues are not sorted because they are just too hard etc etc etc
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Andreas Obermair
(@AndreasObermair) reported
@Telstra To tell you the truth, the saga continues. @Telstra not very helpful. It's amazing how much trouble it causes if @Telstra simply turns a fax number in a medical practice off and will not turn it on again.
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Leadbelly
(@Weedon_Bec) reported
@Telstra 4/ whatsoever about this issue despite my furnishing the incident number (16592312) The crux of the matter is the total absence of any effective case management from Telstra. I’m back to testing the modem again with the newest rep. Crazy crazy stuff.
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Stacheltier
(@czhedgehog) reported
@johnb78 My ADSL is broken and Telstra too stupid to fix, so we are happily sitting on our 4G connection, way better as neighbours nbn, can see the tower from my deck 🥳 will get a 5g router now i think.
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
Beware folks @Telstra are at it again. Trying to force everyone to hand over credit card details so they can charge it each month. This completely unethical. Giving others access to charge your card at will is bonkers ! #auspol @abc730 pay on invoice never before.
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Ken.
(@vaughan_k) reported
@periopTTEcho @Telstra With me I have 3G, one or two bars on 4G and no coverage in a Inner City and #Telstra wrongly claim they are the best network? @andy_penn