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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 11: Problems at Telstra

Telstra is having issues since 02:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Mangalore, Sydney, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, Bunbury, Gold Coast, and Coomera.

CityProblem TypeReport Time
Brisbane Internet 3 hours ago
Mangalore Wi-fi 6 hours ago
Sydney Phone 6 hours ago
Sydney Internet 7 hours ago
Brisbane Phone 9 hours ago
Dubbo Internet 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • raaf_vip
    RAAF VIP Aircraft Movements (@raaf_vip) reported

    @NZ_Trav Poor blokes were running on near empty batteries by the end of it, and struggling with video lagging courtesy of the Telstra outage, but it was still good.

  • sirhumpyAU
    Humpy (@sirhumpyAU) reported

    @tim_blee The 000 system is antiquated, Telstra gets about $20 million a year from running it. Labor has updated the emergency alert system, which will be tested later this month. Someone should ask Henderson why they didn't do anything to improve 000 tech in their decade of government

  • GruytersPaul
    Paul Gruyters (@GruytersPaul) reported

    @FranMooMoo Vicky Brady, at her presser, "We take 000 extremely seriously". Telstra is mandated to provide the service. I worked at 000. In 2011, staff doing the same job were on eight different employment contracts. Telstra had agencies compete in a wage-cutting competition. Credibility 000

  • politikarma
    Politikarma (@politikarma) reported

    @MikeCarlton01 @Telstra Telstra should never have been privatised. If it was still in public hands we’d have 100% mobile coverage across the nation today. Instead we have a cabal of privateers who cherry pick lucrative parts of our geography & then provide substandard services at Rolls Royce prices

  • JennyForster7
    Jenny Forster 🎀 (@JennyForster7) reported

    @strangerous10 Why do the sycophants even bother interviewing Henderson? We know whatever the problem from the Telstra outage, to Japan’s renewed harpooning of whales in southern ocean, or bird flu on our shores it will be “Labor’s fault”

  • WInsufficientia
    WestInsufficientia (@WInsufficientia) reported

    Telstra is a PRIVATE CORPORATION not a govt institutuon. LNP with Hanson (Ind) in 1997.. partial sale & 2006 with PHON support.. FULL sale! That’s why it’s NOT a good idea to PRIVATISE VITAL INDUSTRIES (communications banks etc)! Labor STILL dealing with/fixing LNP/PHON MESS!

  • TweetTreet
    Tweet Treet (@TweetTreet) reported

    @tim_blee Regardless of the $20,000, you know all systems run on Telstra including eftpos, systems etc?? Your comment sounds rather dumb that you keep emphasising the phone not working

  • Gizmologist_
    Gizmo (@Gizmologist_) reported

    @AllBiteNoBark88 Actually. that Telstra outage makes sense. I reckon while they were integrating the emergency system they ****** something up to cause the network to not come back online.

  • 7NewsAdelaide
    7NEWS Adelaide (@7NewsAdelaide) reported

    The Telstra outage had nothing to do with the death of a woman on the state’s south coast – that is the finding of a police investigation into claims made by a South Australian senator. The police commissioner has given Kerrynne Liddle a spectacular smackdown for posting the allegation on social media in the first place. @laurenrose7

  • Katrena_Peace26
    Trina 🇦🇺 (@Katrena_Peace26) reported

    @CaptKylePatriot @7eleven @Jaxxrad With all Telstra disruptions Down Under, I hope this means Starlink is taking over our telecommunications 🙏🙏🙏🙏🙏

  • ausnotes
    Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported

    @88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.

  • ralmi15
    Ralmi (@ralmi15) reported

    @Telstra oh well...CEO says sorry, that should alleviate the suffering of the family that suffered the loss. WTF is wrong with u people no F* emotional intelligence ! Typical of the 1% group in this country. Noting that the PM @AlboMP have not said a word. TYPICAL !

  • GunjapartyOz
    Gunjaparty (@GunjapartyOz) reported

    @Antony_Clements @MikeCarlton01 @Telstra Did you fix it yourself did you? Amazing. I’ll let you explain your solution to the Telstra system programmers.

  • colla_katy
    🇦🇺 KatyC (@colla_katy) reported

    @PaulBongiorno Massive Telstra outage, CEO Vicki Brady overseas holidaying. Is it a coincidence 12mths ago (July 2025); Qantas experienced massive cyberattack & CEO Vanessa Hudson was also holidaying overseas.

  • Snuffle16106950
    Snuffles 🌸 (@Snuffle16106950) reported

    @10NewsAU Poor excuse @Telstra ... It splashed over msm how can she be unaware? Does it look it she couldn't be bother picking her mobile phone and switched off?? If so, retire her and she'll have plenty of time take holidays!!! She's a in responsible role for heaven sake!!!

  • jillian_twigger
    Jillberry Sunshine (@jillian_twigger) reported

    @daytona7th @tim_blee Lol yes good thinking, and we keep a ‘burner sim’ at our food truck in case Telstra goes down, but then sometimes it’s the actual till system that goes down ie ‘Square’ and then it’s ’offline payments’ which doesn’t work for tapping with phones anyway 🫪

  • Barbars80313595
    Barbars (@Barbars80313595) reported

    @NoticerNews @craigkellyAFEE Telstra: Mumbai Telco network engineering graduate play ground…ffs..sack the CEO

  • braskic
    Andrew B (@braskic) reported

    Has Telstra **** the bed again?

  • 10NewsAU
    10 News (@10NewsAU) reported

    Telstra CEO Vicki Brady has returned to Australia after cutting short an overseas trip to address the company’s nationwide outage. Brady apologised, saying Telstra “let Australians down”, after revealing she was unreachable for hours because the network disruption affected the company’s own phones.

  • chrissiefarran
    🕯💜 Australia please find your soul 💜 (@chrissiefarran) reported

    @SaraJade_13 An apology isn’t enough there should be some accountability for this behaviour. The SA police said today her reporting of the death could have been linked to the Telstra outage had “put an unnecessary strain” on the woman’s family.

  • jumbarrawa
    Jumbarrawa (@jumbarrawa) reported

    @CreakingG @PeterCronau How would we know if those 5 recommendations are immediately implemented? We wouldn't. I reckon that Telstra outage was exactly that - going live for Izzy Intell. matter of weeks till the false flag.

  • chromed_ego
    chromed_ego (@chromed_ego) reported

    @ausgov now you can blame India for Telstra outage

  • inandaway
    Lights On The Hill (@inandaway) reported

    @mackaysuzie “Brady said that for a 1100-kilometre cable connecting Syd, Melb, Canberra Telstra needed to issue: *3000 land access activity notices *1700 land access surveys *1100 construction certificate notices *171 cultural heritage and environmental surveys”

  • buzzingburner
    B. B. Bubble Bro (@buzzingburner) reported

    ******* hell the editing in the Saturday Age is abysmal. "Although it was not particular[ly] long by his standards," Fiona Byrne on Hinch "Brady and Ackland fronted the [media/public/nation] with confidence" Nick Bonyhady on Telstra outage 1/2

  • Qldaah
    David Marler (@Qldaah) reported

    @TonyShepherd4 Unhelpful and wasting SA police & Telstra time. Focus on fixing the problem. Talk to the Telstra workers. What can we do to make the system more robust? May need funding but let's get started on the long-term solution.

  • mikejonestechno
    Mike Jones (@mikejonestechno) reported

    @AnikaWells please mandate @Starlink must be used as backup connectivity for 000 calls on all AU mobile networks in case of emergency in widespread @Telstra outage.

  • RossIsAWriter
    Ross Hamilton (@RossIsAWriter) reported

    @FeathersMcGee The same Tesltra that has made all customer data available to over 400 corporate partners and Telstra users are not allowed to refuse disclosure. But catch a retailer accessing Telstra data to engage in pressure sales on an an elderly, vulnerable customer and T dont want to know.

  • Qldaah
    David Marler (@Qldaah) reported

    Don't take any frustration out on Telstra workers. I've worked there & they'll be as annoyed about this as the rest of Australia. The wider problem is layers of management over decades not listening to workers. Telstra is a great company. Listen to workers & improve. #auspol

  • TotalNonComply
    Brad (@TotalNonComply) reported

    @Ausbobsmit The same "experts" responsible for the Telstra outage.

  • ChristineMilne
    Christine Milne AO (@ChristineMilne) reported

    Did anyone ask Barnaby Joyce about mega Telstra outage and lack of connectivity in rural and regional Australia? He delivered the sale to Howard, never forget! #auspol