Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (50%)
• Phone (37%)
• Wi-fi (8%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Murrumburrah, Perth, Brisbane, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Sydney	Internet	1 day ago
Sydney	Internet	2 days ago
Adelaide	Internet	2 days ago
Melbourne	Phone	2 days ago
Murrumburrah	Phone	3 days ago
Sydney	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy (@Andy22000) reported 45 seconds ago

  @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

• 
  jeeta Brar (@brar642188) reported 1 minute ago

  Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

• 
  Tania 😷🧸 (@tdeb007) reported 1 minute ago

  @gomichild Never mind that my back injury is what forced me from retail into admin, and I’d been doing purchasing and sales admin for years. I kept having to remind her I wasn’t obligated to apply for random jobs, and I certainly wasn’t going to apply for a job interview a Telstra shop!

• 
  John Clements (@kc9on) reported 3 minutes ago

  @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 4 minutes ago

  before i switched to a provider on telstra wholesale i’d be en route to work on a call like sorry if comms go down lads i am approaching the site™ (westgarth).

• 
  Brett Keleher (@thebrickcleaner) reported 5 minutes ago

  @Telstra data outage in Melbourne SE??

• 
  SNOOPREY (@SNOOPREY77) reported 9 minutes ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  스칼렛•해린 (@scarletthxxrin7) reported 9 minutes ago

  @Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.

• 
  FLAWED&FABULOUS (@FLAWEDFABULOUS) reported 10 minutes ago

  @future_vision18 @abmarkman Sorry , I am in the car now on my way home my phone is + 61 0414 412 473 I have mt phone with me i put the volume up Rod gets a better single he is on telstra. If you have trouble his 0404479712

• 
  🌏Henry Ross (@Lincolnabe123) reported 15 minutes ago

  @MikeCarlton01 The very worst though is a toss up between Qantas and Telstra 👎😡😡

• 
  Antony (@Antony_Collins) reported 19 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  sportsindustry (@footyindustryAU) reported 28 minutes ago

  @WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights

• 
  WaltzingRNLilydale (@rn_lilydale) reported 30 minutes ago

  @newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.

• 
  jayzco (@jayzcoz) reported 32 minutes ago

  @gasugasu1984 I’ve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I haven’t done a speed test. Likely cheaper services available.

• 
  Greg Ryan (@GregRya98533841) reported 33 minutes ago

  @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

• 
  landman (@hasselljpb) reported 36 minutes ago

  @Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!

• 
  Here4CarltonMeltdowns⚫️⚪️⚫️🇦🇺✊🏾🌊🏄‍♂️ (@camo2572) reported 39 minutes ago

  @karlstefanovic Sold everything you clown Private sector won That’s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** 🤡🖕#Auspol

• 
  Brian Kendig (@bkendig) reported 39 minutes ago

  @Telstra If you'll let me message you directly, I'll provide your customer's Telstra ID and my email address that he somehow put on his account. Thank you for your help!

• 
  Moses kiweewa (@Moweezy5Moweezy) reported 39 minutes ago

  @Telstra Worst customer care I ever experienced in Australia. Telstra

• 
  Julie Burgess (@julieburgess623) reported 42 minutes ago

  @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

• 
  Dead Ä̷̬͖̽͗P̷̭̳͔͇̊ on CompSciFutures (∀/∃/acc) (@CompSciFutures) reported 47 minutes ago

  𝗢𝗡 𝗠𝗘𝗡𝗧𝗔𝗟 𝗔𝗕𝗨𝗦𝗘 𝗕𝗬 𝗧𝗘𝗟𝗦𝗧𝗥𝗔 𝗖𝗔𝗟𝗟𝗜𝗡𝗚 𝟭𝟯𝟮𝟬𝟬𝟬 𝗪𝗛𝗘𝗡 𝗘𝗫𝗛𝗜𝗕𝗜𝗧𝗜𝗢𝗡 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗦𝗪𝗜𝗧𝗖𝗛𝗕𝗢𝗔𝗥𝗗 𝗜𝗦 𝗗𝗜𝗦𝗖𝗢𝗡𝗡𝗘𝗖𝗧𝗘𝗗 Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

• 
  NewsTongue (@NewsTongueX) reported 51 minutes ago

  🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.

• 
  X- Y Bailey 🇦🇺🇳🇿 🇨🇦🇩🇪🇮🇹 (@Bailey92035278) reported 52 minutes ago

  @WSWanderingEels On the rare occasion Vodafone customer I actually agree with Telstra yes you have to go now if you’re the NRL like yeah 2029 if you want to beat the AFL over anything then this would be the one AFL hasn’t even talked about 20th team. Time for the NRL to put up or shut up

• 
  jess 🌙💍 (@talkingj3ss) reported 54 minutes ago

  @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

• 
  andy lai (@andylaiz88) reported 55 minutes ago

  @Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡

• 
  dexq (@qexdval) reported 56 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  Johnny KO’d (@JohnnyKod9) reported 57 minutes ago

  @Telstra are you having network problems in Footscray Victoria?

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 58 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  Nat Factor ⭐️💜 (@StuddertNatalie) reported 59 minutes ago

  @TheChopperLady It’s ok. I’m already thinking of suing Telstra for ******* up my payments and putting me in this situation! So much for government assistance right? These corporations and governments are pathetically slow!

• 
  immyonboard (@immyonboard) reported 60 minutes ago

  Will be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.