Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 07/24/2025 02:30

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (21%)

    E-mail (21%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (2%)

    Total Blackout (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Joondalup, Townsville, Melbourne, Adelaide, Perth, Rowan, Canberra, Hobart, Newhaven, Wollongong, Central Coast, Devonport and Penola.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane Internet
AustraliaBrisbane Phone
AustraliaSydney Internet
AustraliaJoondalup Phone
AustraliaTownsville Wi-fi
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeKennedy1906 Mike Kennedy (@MikeKennedy1906) reported

    @Telstra @nbn @NBN_Australia NBN emailed to say Telstra equipment so need to report to them. TIO can’t help - says it is a local council issue as pillar is on footpath. Half hour on hold to Telstra who says someone will respond in 3 to 5 days. Regretting I ever bothered. #auspol

  • MikeKennedy1906 Mike Kennedy (@MikeKennedy1906) reported

    But @Telstra said that if there was further vandalism on the w/end (v. likely given location) and a Telstra customer called about no phone service on Monday, it would be “within policy” for Telstra to pass info on to @NBN. 😜😜

  • bananman1234 Eric (@bananman1234) reported

    @paunola_michael @Indy24121 I’ve got my nbn with Telstra and never had an issue with speed

  • oz_veteran Oz Veteran (@oz_veteran) reported

    @Indy24121 Terrible. We ditched telstra nbn for another provider and it isnt any better so we're looking at starlink.

  • Fish_Lips_ Fish Lips (@Fish_Lips_) reported

    @crackerscraigo Hes on the phone with Telstra tech support. They are telling him how to install NBN. Its called 'on the job' training...

  • DanielClancy Daniel Clancy (@DanielClancy) reported

    .@NBN_Australia is the worst run service in Australia by FAR I have had no fibre internet for nearly FIVE days and they nor @Telstra are interested in fixing it up. In 2025 INTERNET IS AN ESSENTIAL SERVICE!!! THIS IS NOT GOOD ENOUGH!! I'm now paying throught ******* nose for backup 5G internet in it's place and I can't afford this forever. @Telstra you WILL be reimbursing me for that too.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @RyanJones6980 @rhysam @Telstra Starlink is great when compared to NBN wireless and copper based connections. It is slow and costly compared to fttp which is what 93% of premises would have had by now if it weren't for Abbott

  • RyanJones6980 Ryan Jones (@RyanJones6980) reported

    @BrowntownBrew @rhysam @Telstra I have 2 family members on NBN and I get 2-3 times the download with comparable upload and unnoticeable latency issues with anything I use it for. It has never failed either.

  • rozywhitelight Roz💜✨️🌹 (@rozywhitelight) reported

    Dear gd. The technicians supposedly working for telstra tearing up the cement for nbn have no evidence of preplanning (theyve knocked out the fttb by another operator so we have no wifi) and the strata wont talk to tenants, only owners so by the time an email trail between all parties happens we get problems. This place is ridiculous & frankly the strata are a nightmare, its reminiscent of city councils charging like wounded bulls for doing nothing & giving people the run around.

  • maximationmax Maximation Max (@maximationmax) reported

    @rhysam @Telstra Change to Optus call centres are no better but the fibre NBN seems to work. Buy your own wifi router and plug it directly into the port on the fibre modem. Problem solved

  • johnyjam3s JohnyJ@m3s (@johnyjam3s) reported

    @TheShovel Qantas, the Telstra of the sky’s. These pricks rewrote the handbook for Customer Service, the monopoly edition.

  • BTSButterfly21 Rosie @ Thriller Bark 🌸 SKULL JOKE 💀 (@BTSButterfly21) reported

    If you're so damn convinced the mobile network and the NBN are the same thing, *father*, why don't YOU talk to Telstra about it instead of making the women in your life do everything for you?

  • nesjws steven (@nesjws) reported

    @Telstra why is my NBN internet not working today? super slow and drops out all the time. started at 3am and still going. i restarted my modem and checked for outages. please help!

  • mallie_ben Ben Mallie (@mallie_ben) reported

    No NBN in Gungahlin Region, says no NBN outages, fix it @Telstra 🤬

  • THEogPRD Paige Renee (@THEogPRD) reported

    @Telstra already have had Telstra out to fix the nbn and now the internet drops out every odd hour how is this possible you just came out less than two weeks ago

  • Dancingchick56 From The Dark Side (@Dancingchick56) reported

    You send private messages offering all the help in the world only to redirect me right back to where I started from and got no help. The truth is Telstra does not want to know about any of these problems and neither does NBN.

  • RV_27 Robyn Vaux 🇦🇺 (@RV_27) reported

    @itsgailw @Telstra @NBN_Australia If after over 60 years of being a family customer, if they can't get it sorted I will be looking elsewhere. It really pissed me off once they sent me a reminder to pay my bill for the service I haven't been getting 🤬

  • itsgailw Gail Wilson (@itsgailw) reported

    @RV_27 @Telstra @NBN_Australia I had nothing but trouble with them, changed to Origin, problem sorted.

  • RV_27 Robyn Vaux 🇦🇺 (@RV_27) reported

    @Telstra is absolutely pathetic with fixing my internet, I've had problems since January, I've had 2 new @NBN_Australia boxes & a new Telstra Modem & I'm still having issues. I'm absolutely fed up with their incompetence & delays in fixing my issues #Telstra get it fixed NOW!🤬🤬

  • CipherHashau 🇦🇺 CipherHash 🇦🇺 (@CipherHashau) reported

    @IncogIntellect @Telstra Worse, this is for an NBN service I should have already swapped it to starlink, they've got 1.5hr before they lose another fixed services customer.

  • Johnpascoe10 John pascoe (@Johnpascoe10) reported

    @DigbyStretch Telstra phone and starlink internet and wifi calling at home. After nbn you will never go back

  • AssExtranious Extranious A (VIC/Tim) (@AssExtranious) reported

    Thanks a bunch @Telstra I have been trying to remove the NBN service from the house I sold for a month. I’ve been billed for a service I asked repeatedly to be closed. Finally I got Mr Helpful on the phone and he removed it. And every other service, including my email account, after being explicitly asked not to. I have the screen shots. Now … the crack team who can may possibly restore it are sleepy bo bos because they only work until 5pm. Pathetic.

  • AssExtranious Extranious A (VIC/Tim) (@AssExtranious) reported

    Thanks a bunch @Telstra I have been trying to remove the NBN service from the house I sold for a month. I’ve been billed for a service Inasked closed. Finally I got Mr Helpful on the phone and he removed it. And every other service, including my email account, after explicitly asking not to. I have the screen shots. Now … the crack team who can may possibly restore it are sleepy bo bos because they only work until 5pm. Pathetic.

  • BRONXO69 UNDEAD KING (@BRONXO69) reported

    @DFactualists @Telstra Telstra reckons I applied for nbn and put a appointment for a nbn connection tech to set up the nbn. I never applied for nbn I only got a phone esim and own the phone out right. The complaint has taken more then 7 days about it

  • BRONXO69 UNDEAD KING (@BRONXO69) reported

    @DFactualists @Telstra Telstra reckons I applied for nbn and put a appointment for a nbn connection tech to set up the nbn. I never applied for nbn I only got a phone esim and own the phone out right. The complaint has taken more then 7 days about it

  • BrumbyinTahland Here’s Johnny! (@BrumbyinTahland) reported

    @D_LittleproudMP What did you do about it in your 9 years in government? Nothing positive. Remembering it was Howard government that privatised Telstra who you would need to provide this service.

  • LynneTownson Lynne Townson (@LynneTownson) reported

    @BazzaCC @Telstra We're in the middle of this crap too at the moment, NBN is a joke at our place.

  • RBJRON 💧Ron Jones❄💧 (@RBJRON) reported

    service fails. I don't know how long I will be able to stay online, it depends on how windy it becomes. Such are the **** services provided by Telstra and NBN

  • EBlackwell6280 Elizabeth Blackwell (@EBlackwell6280) reported

    @Matt_Camenzuli I use Telstra mobile and broadband and Express VPN. When I turn on the VPN the evil pieces of flesh @telstra slows the download speed. Turn it off, back to normal. Turn it on, slowed down again.

  • jackalmuse Samuel Jack (@jackalmuse) reported

    @Telstra Hello. I received an email informing me that my bill is going up, yet again, for the same service, during a #CostOfLivingCrisis. I live on the DisabilitySupport Pension and #Telstra is pricing me out of my Upfront Mobile Plan. Then I see an ad on #Instagram, that new Upfront customers are getting $20 off per month for 12 months if they sign up before June 30! But a loyal customer like me, who always pays their bill, gets charged more. This is such a slap in the face to all your loyal customers, I think we should receive the discount too. This is disgusting.