Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Kingaroy, Sydney, Perth, Melbourne, Brisbane, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
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| Kingaroy |
Internet | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Melbourne |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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MEG
(@bvst7dxxpk) reported
Well ADSL2+ dead. We can’t get fixed wireless NBN poor signal. No 5G - NE Vic - suggestions before I talk to Telstra or other providers? Starlink, Skymuster NBN or 4G? We don’t work from home or game, E-mail, social media, bit of streaming. The technician suggested 4G.
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Judith Kelly 💉💉💉
(@Kelly1Judy) reported
@HawkTalkPod @AFL_House @kayosports I’m not a Telstra customer. Thank you
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Pwoiter
(@pwoiter) reported
I’ve decided to spend the first day of my holidays on chat with Telstra to fix email problems. I think they’re at the “looking behind the couch” stage of trying to find years of lost emails. Sigh.
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Blue»Tweety«Bird
(@Tweetn2You) reported
@Scamwatch_gov @ACCCgovau What's with all these incessant scam texts from Telstra mobile numbers? It may be coincidental: but, I have only started receiving these texts soon after dealing with Telstra support & receiving telemarketer call from someone with similar voice etc.
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Tianhao🏠😷
(@tianhao_au) reported
@Telstra Why your Telstra introduce what called AutoPay and no longer sending customer the bills anymore? And you don't even clearly communicate the impact to customers why we sign up. Enough with your poor service
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Jess ❤💛🖤
(@JessicaHerder) reported
@AmyCreighton123 @Telstra There's a First Nations Connect phone line, never tried it but might be worth a try? 1800 444 403 mon-fri 9am - 5pm.
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Mike Bentley
(@8bentley8) reported
@Telstra I had recently moved onto an upfront plan... I'm still confused as to why any residual credit from the previous plan couldn't be transferred. Instead @Telstra thinks a good customer experience is for me to take a physical cheque into the bank and cash it!?
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driftingright
(@driftingright) reported
@Telstra @TaodeHaas Its easy Telstra you hung up on him Next step is to tell him its his fault & it’s not happening to anyone else Then in the next few days when 10k people have rung radio stations to complain you issue a statement saying there was a minor outage Then never contact anyone ever again
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AdrianBeGood🇨🇦🇷🇴🇦🇺
(@PROUDJAYSFAN) reported
@thatreviewplace Oh ****, if he knew that Telstra has only one customer service centre out Australia and it’s not Bhutan, it’s the Philippines. What a dope the scammer was
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💧Ken Dally
(@Cowcakes) reported
@Telstra It's resolved now. But a month outage was totally unacceptable. He has 3rd party provider, who at least kept him informed. But Telstra owns and runs the lines. Maybe if you put back all the technicians and linesmen that you sacked or outsourced.
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Mike Bentley
(@8bentley8) reported
@Telstra I had recently moved onto an upfront plan... I'm still confused as to why any residual credit from the previous plan couldn't be transferred. Instead @Telstra thinks a good customer experience is for me to take a physical cheque into the bank and cash it!?
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Jess Clarke
(@Jess_Clarke) reported
is Telstra worth the 20 extra dollars I would have to spend over Optus? its finally time to ditch Vodafone because I can't take calls without dropouts or go adventuring with service.
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Kevin Skinner
(@KevinSk05222059) reported
@MJBroking @sarahinthesen8 Nah! We'll just vote, then have a go fund me for the Commonwealth Bank, Qantas, Telstra and every state and shire business that has been flogged off for pennies since I was a lad, when people had full time jobs and could afford a house. Go fund commercial crap. You'd love it.
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Tania Fordwalker
(@TaniaWalker) reported
@Jess_Clarke I use Boost which is plan-free and on the Telstra network. Pay about $20/mo for all the data I need, satisfied with the coverage etc
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Isabella 🌸
(@thatreviewplace) reported
@Telstra Thanks Telstra. PSA: For the record they ask you to down load an app called "anydesk". (Or other apps) Basically it will allow them to remote into your computer and essentially key log your passwords, bank accounts etc....
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Kevin de Wit
(@kevinjdewit) reported
@Telstra Your website states there is planned maintenance in my area. I get weird issues. I cannot ring my daughter with both of us on Telstra prepaid yet I can call other people and they can call me. Is this expected or should I log a call?
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blakandblack
(@blakandblack) reported
@Telstra What is even more disappointing is that I believe that my English comprehension skills are reasonably good, however I was having trouble communicating with the call centre I was put through to, why, I hear you ask … simple the staff had very poor command of the English language.
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☕️ Elias Nasser الياس حبيب نصر
(@EliasHNasser) reported
1/ @Telstra I just received a phone call from someone saying they are from Telstra indicating there’s a problem with my internet connection ( which is true, it has been slow lately) She said she can fix 70% of the problem from her end but will need my help for the rest
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Rob Perrett
(@rperrett) reported
@Telstra @Telstra The case reference number is 29281396 and your incident number is INC17532812.
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💧Ken Dally
(@Cowcakes) reported
@Telstra @SgtJackVX35482 Here's some more you won't like to hear. My elderly fathers, he's 93, land line was out for a month. Along with all the neighbours. Only 10km from Orange NSW post office. Frankly you're service now completely sucks. Never since phones first connected as he had such long outage
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curious skeptic
(@SeppeltDon) reported
@AnthCondon Also low risk environments have been mandated - eg non customer facing office staff in NSW govt; Telstra, etc. low risk because they 80% WFH.
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Douglas Jackson 💉💉💉
(@DJRJ_AU) reported
@MFWitches I hear the list of people calling Scott a ****, in order to make life easier when finding the right one, has been broken into two documents. A-K, and L-Z. Telstra will be dropping the list off on doorstops in the coming weeks...
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Leela st albon
(@albon_st) reported
@TaodeHaas @Telstra Write a letter to the idiot CEO Andrew Pan, the only way
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Tianhao🏠😷
(@tianhao_au) reported
@Telstra I signup with Telstra for eligible mobile sim only plans with offer for Disney plus, however your customer service keep saying it's not for mobile but it listed on your website. Can @Telstra provide consistent correct support for customers?
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Hawk Talk Podcast
(@HawkTalkPod) reported
@Kelly1Judy @AFL_House @kayosports It's decent value, especially if you're a Telstra customer - I think there's a significant discount
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ᴘɪx 'the DAO made me do it'
(@pixelsmixel) reported
Just spent half an hour wasting the time of a scammer. Felt so productive tbh. First question, "hello ma'am, are you a user of the internet on this device?" "I'm sorry to tell you there's been unusual activity traced on your account from Telstra" Me: oh no, that sounds bad.
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stay at home dad
(@itsagrandollife) reported
@BelongAU @Telstra this is a company you own and hence are responsible. I juat had a call with NBN and this is a 10 minute conversation to fix. With belong its now been 1 month of no internet. It should have also not cost us $300! NBN has said as much! @BelongAU when will you call?
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Custom Motorcycle Addiction
(@CMcAddiction) reported
@blakandblack @Telstra It is that bad we cannot even answer our business phone, we have to screen all to voice messages & ask that you leave a message we'll call you back. But people get annoyed we don't answer & don't bother leaving a message so we have lost a lot of business. 😤
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blakandblack
(@blakandblack) reported
@CMcAddiction @Telstra That’s a bit rough … most of the people who ring me up to abuse me say the scam callers have Indian accents, which raises a number of issues about where Telstra bases its call centres.
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Lorraine Osborn
(@wattleiwear) reported
I have just spent from 10.59am to 12.25pm on the My Telstra app going round in circles trying to get a simple direct debit payment problem sorted. Alternative was 1 hour wait to talk to someone on the phone. Congratulations Telstra. Finally made customer service impossible.