Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (33%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Hobart, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Smith
(@joesmithd9) reported
@Telstra @Optus It's been 24 hours now and I can't top up but you still won't refund me or activate my service.
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Nathan Walker
(@naqs) reported
@alisterrobbie @Speedtest Probably not DNS related but when I had Telstra HFC using cloudflare DNS fixed the intermittent issues I had.
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DOS Tech Support
(@ThatDosshitpost) reported
Rant: Never buy @Telstra for your nbn home internet service. All it ever does is drop out or be slower than the speed advertised/contracted for. Not to mention they just pass off blame to NBNco (which we already know is garbage unless you live in Sydney)
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🌸♱Alice♱🌸
(@moimikoto) reported
Telstra guy from 3 weeks ago didn’t even complete the order :) had to find out by contacting support by asking what’s up.
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Bill
(@TheRealBill700) reported
@andy_penn Your Shahirah Said she could help no problem, next call 5 days later said she would get tech team to look into this, now a month later nothing, if Telstra is happy to provide 5g which then disadvantages other customers you won’t have customers! 50+ Properties
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Howl
(@HowlUndRtd) reported
@Telstra why have a rewards centre for direct messaging, when the customer service representatives are in India.. so helpful having customer service reps that can check outage maps and do nothing else. Hacked, spam phone calls, out of country reps... trash nbn, about done.
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Aussie Broadband
(@Aussie_BB) reported
@justin_j_vv Hey JJ - we chose Optus is for a number of reasons, including better plan options, more data, wifi calling as well as being able to take advantage of the full Optus Network (rather than limited Telstra coverage) :) Kindest, Lizzie
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Sir Brendan
(@BaconSupanova) reported
@Telstra I just sent a DM regarding a long term ongoing issue you still haven't sorted.
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Tim Richards
(@Aerohaveno) reported
@CPtraveller @Telstra Could be. I still find that mysterious, I never seem to churn through that fast on local SIMs. Have switched now to an NZ SIM for less stress.
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CuteCatCarla
(@CuteCatCarla1) reported
@ChikenAU Just come back to Telstra. People might **** on them for whatever reason, but they're pretty reliable compared to any other ISP I have ever used. 😺 Worst case, you only go on their 250MBPS plan...
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Aussie Broadband
(@Aussie_BB) reported
@neverindoubt Hey Paul, the reason why we chose Optus is for a number of reasons, including better plan options, more data, wifi calling as well as being able to take advantage of the full Optus Network (rather than limited Telstra coverage) :) Kindest, Lizzie
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Autizmotron
(@Kennynotlenny) reported
@Telstra Wollongong area has terrible reception for the past two days. Phone internet is at a snails pace all the time.
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Tim Richards
(@Aerohaveno) reported
@Telstra The particular problem is the set amount of data each day that doesn’t roll over. Too inflexible.
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Ian Webster
(@shhsquirrel) reported
So @Foxtel my wife was just told that in order to upgrade our box to an iq4 we need to switch from cable to satellite? Why would this be necessary? Currently we use your service via a @telstra bundle but have lost On-demand access due to you crippling the old iq2 box.
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Ayo how TF yo internet service worse on NBN? Like how? Bruh y'all evolving ya internet backwards lmao. Fr would not recommend telstra to anyone. People aight but tis a shite company.
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Rossco65
(@rossco65) reported
@elonmusk @thesheetztweetz Looking forward to getting it where I am in regional NSW, Australia so I can bypass the Telstra/NBN fiasco that sees us with poor and intermittent internet. (and paying $90/month for it). Starlink will be AUD $140/month but worth it for the speeds and alternative choice.
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Bill
(@TheRealBill700) reported
@andy_penn Good for you! We live in central metro, no hogh buildings or trees. Since you rolled out 5g we stuck with 3g? As 4g reception gone, sometimes 1bar 5g but 90% time we have 3g! Called Telstra, many times, promises but no help? Telstra staff 👎🏿
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Yaboi
(@Yaboi50206472) reported
So my internet completely **** itself just as that little backflip happened, they couldn't of timed it better if they tried... word of advice NEVER buy #telstra in Aus, terrible company with a stranglehold on our Telco here, just don't.. they overcharge and under deliver.
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©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸
(@GAMESweetG) reported
I felt like streaming tonight but my mobile broadband speed isn't as fast. Since the weather has been sort of stormy & also Telstra is messing my service as well.
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Autizmotron
(@Kennynotlenny) reported
@Telstra terrible reception in the Wollongong area for the past two days. My phones internet either slows down to a snails pace, or sometimes even reverts to 3G for some reason
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Jes Knight
(@jesknight) reported
@Telstra Yo, why is your app so ****? There’s ALWAYS an error whenever you try and do anything in regards to payments/extensions/reporting payment. We pay stupid high prices and you can’t even get an app to work #useless
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Arlo Midgett
(@rlomidgett) reported
@fartmiasma That sucks. When we rented an apartment in Brisbane, we got the previous tenant’s mail. We saw dozens of toll violation letters, totaling thousands of dollars. Guy musta thought he was getting away with it because. Bad system. Also, I have a feeling Telstra thinks I owe them $.
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Colleen & Mike |
(@merite_wines) reported
@winsordobbin @ANZ_AU Telstra. Australia Post wine delivery service
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Dark Matter Zine
(@DarkMatterzine) reported
@pgscully thanks. I’ll let E know. TBH what we need is a Telstra plan that’s reasonable because of where I go that has an Optus black zone but Telstra has signal.
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FinnMum🇫🇮
(@Michell47523068) reported
Hi Twitter. I'm hoping someone can help. My 87 yr old grandmother has just moved into a retirement unit. She has advanced vision loss so needs to keep using her regular landline phone. Needs a landline connection, but @Telstra keep fobbing her off!! Country vic.
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Mitch 🤝
(@ppp_mitch) reported
Love how @Telstra both have a monopoly on Microsoft 365 services in Australia and simultaneously offer the most appallingly bad customer service imaginable. Fantastic crossover.
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MT
(@tarqum) reported
Finally some accountability for Telstra. Not only did they not port my number, they cancelled my service without notice & had the audacity to keep charging. No option to speak to anyone to discuss but rather a stream of 'messages' over 4 mths & multiple different people.
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Rawdyn
(@Rawdyn) reported
@Aussie_BB This is SO disappointing. As one who has invested in your company AND recommended it to clients and friends I'm left wondering where to now. It certainly won't be on the Optus network. The way this was sold to existing clients is right out of Telstra's playbook. Poor show ABB.😡
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Annie the Bird
(@1nternetSpades) reported
I just logged into my nans router and the login & password were already entered when I've never been to the page. Cool security @Telstra
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StonerDomTheGamer420
(@StonerDom420) reported
@Telstra i love your service that much i **** better then your service runs you say your one of the best providers but all you have shown my family and i is that your the worst company in the world and im sure i know what im on about. I have had better service from other company