Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 23: Problems at Telstra
Telstra is having issues since 03:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Albury, Bunbury, Sydney, Brisbane, Newcastle, Melbourne, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Albury |
Total Blackout | |
| Bunbury |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sharanjit Paddam
(@sharanjit) reported
@Telstra Again, I made my complaint on 12 May. Why is it taking so long to send me a phone you have already charged me for?
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mark thompson
(@MarkThommo352) reported
@Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting
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The Vagabond Papers
(@PapersVagabond) reported
@Georgie0466 @RoadknightThe @Telstra I sh!t-listed Telstra 16 years ago because they ripped me off & give dreadful customer service. Nothing's changed by the looks of it.
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Man in the Moon
(@ManInTheMadness) reported
@WATCHMEBURNDOW1 After 18 years as a mobile customer , Telstra are demanding partner provide biometric data to pay bills??? Bye bye to them as they clearly don't need our 💲💲💲💲💲
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Peter James Rothe
(@PeterJamesRoth6) reported
@tonesaysgoleft @cheryl_kernot @abcnews The last 3 board appointees were ex FOXTEL ex Telstra ex 7 network. All 3 from organisations which would benefit from a weaker ABC. Then Ita who has in the past actively organised fundraisers for the Libs.
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mic
(@michaelneale) reported
@stilgherrian @Telstra and the reason it doesn’t show up as an outage is that there is another tower in theory covering the area. In reality that is obviously not true at all, but we are post truth.
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Brad C
(@BGC_1973) reported
@oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.
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Jane in Taungurung
(@JaneInToolleen) reported
@tom69712000 @Optus It's been a bit long to sort out but it looks like I've identified an issue Optus wasn't aware of. I'm rural so options are limited and telstra are hopeless. We've got a new optus tower within eyesight so hoping to get it sorted today.
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Eric Was In Adelaide
(@EricInAdelaide) reported
@BaronVonClutch Big pong? Broadband is mostly NBN. Monopoly National Broadband Network. Sort of like Telstra Wholesale was for ADSL. It is Friday. Cars are on track. DON’T MAKE ME TALK WORK! 😎💥🤪
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Daggy Dad
(@daggy_dad) reported
@Telstra great to get a generic email from a TIO complaint "This is to acknowledge the receipt of the complaint you've raised via the Telecommunications Industry Ombudsman (TIO). Please call me on [[insert contact number]] "
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Man in the Moon
(@ManInTheMadness) reported
@Telstra Considering every time I called (re: internet being down & other issues) call centre staffers just kept trying to sell us iPhones (resulting in changing to a competitor for other services except partner's mobile) think we'll give that a miss. What a shame.
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P_H_Y_X
(@neuralnetdreams) reported
@Telstra Maybe being you have a flawed service you should then drop the prices across the board? I worked there don't even start me on the trite... #SmokeandMirrors
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Damon Asher
(@Spiritbender777) reported
@PlayStationAU I love the series on Disney plus but couldn’t get the 4K to work on ps5 digital had to end up watching it on Telstra tv in 4K hrd10 so the tv obviously isn’t the problem is there a setting need to change to make my hisense 4K hdr10 60hz tv run Disney plus in 4K games no prob
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Jake Granville Fan Account
(@DavoHauser) reported
@Telstra @XRBob So Brandon, you message Rob and offer him help, but Viktor basically told me, the original poster, to suck it up and choose between plans
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Man in the Moon
(@ManInTheMadness) reported
After 18 years as loyal customer @Telstra is demanding partner provides biometric info to keep paying phone bills. Mobile can't perform this function & clearly they don't really want or need our 💲💲💲💲💲 Bye bye...
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Jake Granville Fan Account
(@DavoHauser) reported
@Telstra The options were *********. This is a terrible way to treat a loyal customer. How are U guys in business with plans that expensive
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TheRoadknight
(@RoadknightThe) reported
So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2
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Sharanjit Paddam
(@sharanjit) reported
@Telstra It has been 10 working days since I raised my complaint, and @Telstra have failed to resolve it or to communicate with me why. This is against their own complaints process. But they can’t do anything about it.
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Wandooridgefarm
(@wandooridgefarm) reported
@Telstra @danking265 @burgess_ag Can you fix my reception ?
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TheRoadknight
(@RoadknightThe) reported
My work here is done for another day - half of which was visiting a Telstra store, 45 mins on a phone call and ages in DMs trying to sort problems (read: 'isssssues'). Stay true and valiant. And always choose the right fork in the road.
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Dan King
(@danking265) reported
@burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that
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zyrorl
(@zyrorl) reported
@elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.
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David
(@dwilliamson931) reported
@RoadknightThe Never EVER try to deal with Telstra. Go straight to the Ombudsman. So much easier. Quicker and costs Telstra heaps!!!
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Mr Pits
(@Pits666) reported
@Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.
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Jake Granville Fan Account
(@DavoHauser) reported
So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.
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Elaine Gillett
(@ElaineGillett2) reported
@RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!
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Rob
(@XRBob) reported
@DavoHauser @Telstra I'm not even a customer. #geniuses
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𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻 (Roy)
(@RoelofBoer) reported
@RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.
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🐾 Georgie🐾
(@Georgie0466) reported
@RoadknightThe @Telstra That is terrible service.
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Sharanjit Paddam
(@sharanjit) reported
@Telstra 4 days since complaints “raised a ticket to get update on order” & not heard back 14 days since complained & no resolution 18 days since provided add ID information & order still stopped by TCG 22 days since ordered phone, & not received it How much longer do I have to wait?