Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Bomaderry, Coleyville, Adelaide, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Internet | |
| Perth |
TV | |
| Melbourne |
Phone | |
| Bomaderry |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Shelldon and Big Rippa ,Little Maggie, Thomas 🇦🇺
(@ShelldoHanson) reported
@BeachGirlJan @ScottMorrisonMP @Telstra internet should of been discounted for covid , every one is using it for sure more , the gov should of been on to that but there you go something else they never fixed thought of
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Daniel Bowman
(@djbowmanracing) reported
@HORSEMILLER3 @Telstra Bit like the text from bank saying you’ve been locked out of online banking please follow link and login to fix 🤪
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Number8Wire
(@Brett_over_it) reported
@MinnsChris @GDixon1977 How about @Telstra? Same situation. We in rural areas have NO choice but to use these crooks, and then we get shafted for **** house reception
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ainsleysboo
(@ainsleysbae) reported
some telstra employees are so RUDE
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Richard Bowen
(@Ancible) reported
Is everyone with a phone receiving these spam SMS messages? Or is it just the @Telstra network? Tracking at 1 per hour so far today.
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Augusta Jane
(@Augustajane) reported
@Telstra @bodinp Info on outages is so hard to find. When will Hampton abn issues be resolved?
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🏳️🌈 Rights, Truth & Justice, not Conspiracies
(@BrettskiMelb) reported
@LNPvoterfail And if I ever do answer a call, because I am expecting a call-back or something… I never answer with my name, and I never tell them any details until they have confirmed who they are to me. Telstra used to be pissed with me as I would not provide 3 points of ID when they called!
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Roderick Jon
(@roderick_jon) reported
@Telstra how do I get to speak to a customer support member who can actually help me with my order instead of doing random nonsense and making the problem worse?
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ExpedientMitch
(@Expedient_) reported
@CrimeStopperVic I got a Text from a Telstra Number, telling me that customer informed, tasks complete. And then they cut the line and I was unable to call them back. They created a number out of nothing and cut it. I take it, crime stoppers contact through this means, I believe I said text me.
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QMN6VZ83
(@UnwissendTas) reported
@Telstra Thanks Greg. I preordered on Friday night. Then Saturday it was cancelled for ID reasons. Went in store Saturday. Couldn't process. They promised manual process Sunday with a call back. Still no calls. Call centre can't process? But it doesn't appear to be a credit issue? Desprt
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James Cridland
(@JamesCridland) reported
@backlon As an aside - I only buy unlocked Google Pixel phones, direct from Google. On putting a @telstra SIM into the phone, it automatically downloads and installs the Telstra app. (As it is, it's not that bad, but even so...)
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Sabre McCullough
(@SabreMc) reported
@tullyfur Telstra, optus, I think in this case it's OnePlus' fault because my phone is a piece of garbage that freezes just by opening the app drawer these days
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Ripened2Perfection
(@Ripened2Perfect) reported
Well the @telstra saga continues- 8 months now and still not fixed. Reception is 0.1 down &1.7 up! Case manager rang 10 days ago & said they were going to contact mobile support for help with, they then told me they were contacting the case manager for help? Catch 22 brilliant.
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Justin Milligan
(@JustinJMilligan) reported
from
Newcastle, State of New South Wales
Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?
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Bodin
(@bodinp) reported
@Telstra No. After 2 hours of canned responses and repeated questions that I’d already answered, the operator linked me to the website to self-serve. I’d like to know how I can get better service than that, but without going in-store to talk directly to a person. It was a bad experience.
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Alan 🇦🇺
(@alansattler74) reported
Hi @Telstra remember me Your service is still crap in the shires of York Northam Beverley in West Australia Call’s dropping out Cannot do a Zoom meeting If I could move my services I would Just fix it
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Suzie Batten
(@BattenSuzie) reported
@Telstra Phil I cannot fit in what I need to say on Twitter. Telstra doesn’t answer the phone and the message service is useless. I ideally need to talk to or email a senior person please.
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Alan 🇦🇺
(@alansattler74) reported
@Telstra Nope I’m going back to the ombudsman And I’m going to suggest all your clients do that Your service in regional areas is a disgrace You can get better service in Cambodia
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BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
from
Gold Coast, State of Queensland
@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.
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Craig Burns
(@craigzillaburns) reported
@PayPal customer service is worse than @Telstra 😱
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Justin Randles
(@jaye_ah) reported
@Telstra Hey Telstra! Me again! Same problem, only worse - router can't even connect to the internet. Beyond a joke now, isn't it? INC16072862
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Robert Hudson
(@manaz_d) reported
It took all of about 5 minutes to solve my issue. This is unlike some other big companies - like you, Telstra, who it takes literally hours to get even the most basic information out of.
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locieocie 🐈
(@ocieaja) reported
$Z2U 69.5 - held Holding up well After this announcement, -Telstra, announces it will use Zoom2u’s platform for 2 hour delivery, to deliver products from Telstra stores -The service will begin with 25 participating Telstra stores in Sydney, Melbourne and Brisbane metro
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Aʟᴀɴ FiᴛᴢGᴇʀᴀʟᴅ - Practice Connections Advisory
(@pracconnect) reported
From a chat box from @Telstra over the continuing ClusterF*ck that is my NBN connection: "I appreciate you have been a loyal customer to Telstra. I am extremely sorry for the incompetence."
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Al Canavan 🇦🇺🏳️🌈🇬🇷
(@barefootbloke) reported
@Telstra anyone still work there? Been waiting over an hour for someone from, so called, live chat to answer a question. WTF is going on???
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Justin Milligan
(@JustinJMilligan) reported
@Telstra Nothing reported to Telstra. 😔 Sounding like "old person" issue. This could be a long night......
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Robert Hudson
(@manaz_d) reported
@Telstra Your team on Twitter are great. But your chat service (in the Telstra app, or on the website) is abysmal. Slow to respond, clear language barrier issues, sends you in circles. I am Impressed that you picked that up given I didn't @ you. As I said, your Twitter team is great.
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QMN6VZ83
(@UnwissendTas) reported
.@Telstra can someone help? Dealt with super friendly telstra advisor on the phone but still couldn't resolve my request for a preorder. Doesn't appear to be a credit issue but won't let me order phone. I ported from optus instore but can't bundle device? Running out of time :(
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Anita Eglitis
(@anitaeglitis) reported
@TheDSingularity Telstra's shocking customer service is renowned. For info only: my voice calls to Optus get answered immediately by friendly competent staff, and my Optus wireless broadband internet service provides unlimited data at speeds ~100Mbps or faster (and is way cheaper than the NBN).
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Encrypto
(@Ceej1988) reported
@Telstra I've been on with customer service for over 30 minutes and they are unable to help. They gave me the distribution centres contact number who refused to speak to me. Where to from here?