Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Adelaide, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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muz1975
(@muz19751) reported
@Telstra where do the people come from that control Gold Member support through your chat ? They are clueless
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Ground Up Agronomy
(@Michellebamo) reported
@bruzo2 @Telstra_news I suggest you ring Aussie broadband, get connected, ring disconnection at Telstra and your problem will be solved! Best thing I ever did after endless troubles with Telstra. Haven’t had a complaint since swapping to @AussieBroadband
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Suzana
(@RandomlySuzana) reported
First time in a year I start having wifi issues. Kinda suspicious that it started the day I get a message saying I have 5G access from @Telstra Can’t afford to have issues as I’m working from home!! Can someone please look into this ASAP for me
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geekgirl
(@rosiex) reported
@raeallen Maybe my pre-ordered @Telstra Samsung 22 is down there too?! They dont seem to be able to locate it on land.
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JACKNIFE
(@TwiToorr) reported
@Tell34Truth telstra is disgusting telling me to get vaxxed via their network name on my spare phone how about you get ****** telstra take your 5g and **** off. So obvious that a purveyor of destructive frequencies would push vaccination with a nano particle laced emf attracting juice
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MICHELLE & SIMON 🏇🏾
(@samandmish) reported
@lasquetimeryl @Optus We are with Telstra and don’t have any issues. We have NBN fibre to the home. With Vodafone for a few months and they were terrible so we switched back to Telstra.
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Bread M
(@Breadlzm) reported
@katieqs @Telstra Further the SES can request the SATCOW from Telstra, but first YOUR government needs to declare a state of emergency and formally call them out. Get with the program and do your job.
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Callum #Whatever
(@Bombers83) reported
@ItsErikabYo @Telstra Damn I love Telstra
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Paul Smith
(@PaulPaully69) reported
@lasquetimeryl @Optus Had the same with TPG. Went to Telstra and have not had a problem since
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AMBAH 🐑
(@ambahsinceny) reported
Wow Peter from fake telstra is so rude. Finds out I’m not with telstra and hangs up on me without even so much as a good bye 😢
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Aaron
(@Aaron_Amb25) reported
You would think that in 2022, when you pay your internet bill, they can give you your service back immediately. Not so with @Telstra. Every ******* time we pay a bill, we can’t use the internet for days. Am always told “at least 2hrs”. Always turns into 24-36hrs. Pathetic.
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Very Strange Dude
(@Somebody6666666) reported
zip zip on another account i told telstra to **** off saying how strange a purveyor of
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The Jubes.
(@jujubes06) reported
@atwanderlast Totally. Got me through uni and the terrible Telstra network! Hah!
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ⱮìçհąҽӀ φҽʂąҟ
(@rieper47) reported
from
Laidley, State of Queensland
Love it when @Telstra waste my time I had this problem with them a few years ago and here I am, once again, going to contact the Telecommunications Ombudsman for the same issues
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Mountain Person
(@superceiliog) reported
@JustChillieh We have @Telstra here in Australia who spend more money on marketing than customer service
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Alchemetica • Ravên Studi¤
(@alchemetica) reported
@Telstra I have tried 3 times to upgrade my telstra NBN and never got past the chat widget. 5 hours in one instance chatting to 5 different people and with each new person, I had to repeat everything. Finally, a notice comes up saying they are now closed, try again during following hours.
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mixedbeanz
(@mixedbeanz) reported
@Telstra So now, after 3 hours I've been told to call 132200 and pay for platinum services! To fix a problem with YOUR network. Time to visit your Adelaide corporate office!!
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Jacqueline M 🐨 🐾💉💉💉
(@jacket1962) reported
@danjohnson1979 @Telstra Yes it is... I've been down this path on numerous occasions and I feel your pain.
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Peter
(@Minus777) reported
@Telstra I think we're just going to pay what we were quoted, not what's on the bill. Telstra is a mess. The problems are on your end.
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Chris Moran
(@au_chrismor) reported
@Telstra I tried that page just now, and it says that there are outages due to the floods. But the problems existed before this.
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Bruce Guthrie
(@brucerguthrie) reported
Disappearing down the @Telstra rabbit hole again. Have tried everyday this week to buy one of their wi-fi extenders because their NBN service is so crap. But can’t find anyone to take my money. Comically incompetent.
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Mountain Person
(@superceiliog) reported
@tokuwaffle @Telstra They are definitely NOT a customer service company
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Elizabeth Hannah
(@ehannahau) reported
@Optus is there an outage in Sydney? SOS only on Optus sims across multiple phones and NBN down. Currently on a Telstra sim.
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🌙dee
(@getoffthetoilet) reported
@Telstra is there currently an outage in Sydney city/inner west Sydney?
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Mountain Person
(@superceiliog) reported
@Telstra How about providing customer service? Worst company I have ever dealt with. Wait for hours to talk to someone in a call centre who puts you on hold then the call cuts out. No CRM it seems so waste hours going over the same issues. Absolutely disgraceful.
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Bridget Clinch
(@CaptainBridget) reported
@MikeCarlton01 Also smart TVs are bad, devices external to the TV like Roku/Telstra, Chromecast, computers all work with everything
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mixedbeanz
(@mixedbeanz) reported
@Telstra I'm ready to totally lose my biscuit with your utterly useless chat support service. I have a very specific issue that has only started last Monday on Telstra NBN and I' was on chat last Thursday for 2 hours and today for 3 hours, transferred between departments with no
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Daniel Johnson
(@danjohnson1979) reported
In addition, @Telstra appear to have charged a SECOND connection fee this morning ... for a service that's not connected! (Apparently "should be working" now). We spend hundreds on Telstra between us a month. Might be time to start looking elsewhere though.
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Lokmister
(@L0kmister) reported
@IsJamesAlive @Telstra Number 5 should be an option to connect with an employee that actually understands what I’m saying and doesn’t speak in horribly broken English that is barley understandable. If there’s one thing a support rep should be it’s fluent in the language of the customer (or legible)
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Daniel Johnson
(@danjohnson1979) reported
My partner visited a @Telstra store to pick up our NBN modem two weeks ago, but we've had issues & been relying on "back-up" data since. Turns out Telstra have been trying to connect to THE WRONG ADDRESS, & even sent a technician there yesterday. The ineptitude is staggering 🙄