Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (39%)
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Internet (39%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Hobart, Adelaide, Sydney, Perth, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
TV | |
| Hobart |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone | |
| Perth |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Taylor
(@BennSocialist) reported
@Telstra can’t (or won’t) provide me an internet service - can’t service my building. But that didn’t stop them charging me for an internet service they are not and (supposedly) cannot provide. Telstra are the worst organisation to deal with - no common sense.
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Richard Cosgrove
(@Richard_Cosy) reported
@Telstra @jenp281 Great map @Telstra it won't load the phone coverage has turned to absolute **** we all are saying you must of turn all the towers down or off
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Nicole Webber
(@investigatorst) reported
@Telstra I express my DISAPPOINTMENT about the Bigpond server outage. It has been a MONTH. This is certainly NOT the first time the server has FAILED for a long period. I cannot retrieve DAYS worth of messages and do my work and invoice to be paid my meagre wages. UNACCEPTABLE.
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Laurie Patton is The Lucky General
(@LJPatton) reported
What a joke @Telstra. Your technical experts - as opposed to the first line call centre operatives who know very little - can’t phone to discuss complex issues. It all has to be done laboriously by text.
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Scott Taylor
(@BennSocialist) reported
@Telstra So still no apology? Wow! I have contacted the billing team. If any money comes out of my account for a non-existent service, I’ll be straight off to the Telecommunications Industry Ombudsman. And I’ll report Telstra to my bank for a fraudulent transaction as well.
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scott sweeney
(@scottsw18646803) reported
@Telstra @BiffRunner Was this resolved, ive been having the same issues for a couple of weeks
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Sandra
(@rowtonsandra) reported
from
Westfield, State of Western Australia
@Telstra why are my emails still not loading from your website? 2 weeks now and still no resolution.
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Ros
(@gools2_gooley) reported
@Telstra @vanessa2work I have been without emails for 4 days and have had problems for 3weeks. I have sent numerous messages and managed to actually speak with somebody once. There has been no resolution. Meanwhile I pay for this service. Will it ever be fixed
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John
(@jai_music) reported
Rubbish Telstra 5G in North Parramatta NSW - 1 bar of 5g and zero data; Premium price for rubbish service! Cant wait for a competitor to add a tower in this area; will change all work mobiles in a heartbeat
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LB
(@lmbrimwa) reported
@Telstra @jenp281 This was Dec 9th...'Appreciate your ongoing patience, please let us know how you go with our faults team.' Any chance anyone at Telstra can help before 2023?
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Margaret
(@margi_au) reported
@telstra bigpond webmail still down and unable to access emails over the last few weeks
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Mao ☃️
(@maowtf_) reported
I've been so set on setting an iPhone 13 for so long but Telstra just dropped a banger deal taking $300 off the Samsung S22 now I can't decide again 😭😭😭 help me pick and reply with why
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Christine McDonald
(@Clubby_R8) reported
Getting all the housework done before I have to take Paul to work before 9. Then I'm going to Westfield Helensvale to try and see someone at the Telstra store to fix up a few things. All because of Paul loosing my 💳 🤦
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Scott Taylor
(@BennSocialist) reported
@Telstra I have moved from Western Australia to the ACT. @telstra advised that you cannot provide an internet service to my building. So I went with @iiNet. But you guys just sent me a bill for an internet service I have not been getting and (according to you) cannot get.
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Virginia Muzik | writeNOISEComms
(@writeNOISEComms) reported
@noshamecreative @EnergyAustralia Sorry you’ve experienced that! I don’t know when or why it became the modus operandi of so many corporate service providers, but my partner had a similar experience with Telstra. How can they reasonably justify doing it?
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BARIK PTYLTD
(@BarikPtyltd) reported
It's been a six month my business phone number is not working and the service provider telstra no buddy is fixing the problem can anybody help me in this matter, I'm losing my business like anything @Telstra
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Christine McDonald
(@Clubby_R8) reported
Well I did go to Telstra shop this morning and got half my issues sorted. But hubby's phone bill payments aren't sorted. I'm absolutely gobsmacked that Telstra won't accept cash money for payments. FFS 🤷🤦
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Anthony Stewart
(@GoBeaded) reported
@Telstra mobile network non existent or snails pace intermittently at warringah mall and allambie heights today. Sure says no outage. Is this just Congestion or a problem
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Joanne Potts
(@abigailontour) reported
@Telstra Will we be able to recover the email since it’s been down because that didn’t happen last time and it was a mess….??? Thanks for replying and fixing.
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Polla Steele
(@PJS_84) reported
Telstra has had that many outages over the last few weeks. Including up to 7 hours. It is a bloody scam that they do not take money off your bill. A fee for no service.
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Nicole Webber
(@investigatorst) reported
@Telstra Your frontline operators deserve to be compensated for having to patiently deal with panicked and angry customers who are frustrated. When will there be a solution to the continuing server problems? For their sakes as well as your customers; PLEASE FIX THE ISSUE!
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Anthony Stewart
(@GoBeaded) reported
@Telstra Is this a congestion/capacity issue or is there a problem? Have no coverage at home or nearby shopping centre when usually no problem
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra A long running and complex 5G modem issue. I seem to have found the right person but they only work via chat for some reason.
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Scott Taylor
(@BennSocialist) reported
@Telstra Would an apology be in order here? First you tell me you can’t service me. Then you charge me anyway. Do you think it might be a good idea to say, Sorry Scott, we have let you down - in multiple ways - and we are sorry. Does Telstra not think customers matter?
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IkoIko
(@iko_iko11) reported
@AlanBixter Don't feel special, the pit at the bottom of our hill looks like that too after every storm; when they take take the two big steel plates off it. It's a much bigger pit that serves half of the long road I live on. Guess Telstra/NBN never heard of watertight service pits.
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Anthony Stewart
(@GoBeaded) reported
@Telstra Calling is fine it is only the data network.
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra Your people on the phone are simply not qualified to solve complex problems.
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jake
(@piss_river_fc) reported
sent from my 2020 n80 sr5 Hilux while doing 90 on the expressway on the Telstra network
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Ali Yesilyurt 💉💉💉💉
(@Ali_Yesilyurt) reported
Any tech head friends out there? @Telstra is offering to upgrade Fiber to the Premises FROM Fiber to the Curb. Is it worth the change? Our plan goes up an extra $45 a month. Help me out. @adriansal80
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Terence Hall
(@245csg) reported
@AlanBixter Don’t forget Malcolm Trumbull at time had no problem paying Telstra’s hi monthly rates. And let everyone know.