Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 6: Problems at Telstra
Telstra is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Perth, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 1 hour ago |
|
Sydney
|
Internet | 6 hours ago |
|
Sydney
|
Internet | 6 hours ago |
|
Melbourne
|
Internet | 7 hours ago |
|
Brisbane
|
Internet | 1 day ago |
|
Brisbane
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Blerchie (@blerchie) reported@Telstra Well first of all I apparently don’t exist in Telstra’s records even though I have a CAC number for both accounts. The Telstra app is unusable and calling customer service is always an hour or two of fun.
-
WhitehorseMusic (@StringsHub) reported@MichaelAckland3 Still no internet. We have an escalation ref number, a complaint number but not one Telstra rep has actioned anything to help. What will you do to help a family business?
-
James ROWE (@JamesRO21209910) reported@andy_penn really? it reminds me of the money @Telstra owes me for work i did for you and how you and your people colluded to screw me and not pay me. Ive got kids too! you have never struggled to get paid have you
-
Craig (Bonsai) Bryce (@Boom1979) reported@telstra I tweeted this account on Saturday with a complaint. Have not gotten a response at all and it is now Tuesday! Telstra, you think this is valid service and treatment? You're in the wrong, I'm giving you a chance to rectify your error and you are ignoring me! #MoreEvidence
-
Barbara Cassidy (@barbpar) reportedSo damn annoying when you want to report a service outage in the area and Telstra doesn't believe you that there is a service outage in the area.
-
Blerchie (@blerchie) reportedSomeone tried to fix the issue in October by cancelling the cancelled account but it hasn’t done anything. I have case numbers and customer account numbers and I just want someone at Telstra to fix this issue I’ve been struggling with for over a year with.
-
Kyle L (@KyleJL7) reported@Telstra You have the number, you can look into whatever you want, if you want a laugh read the live chat where I asked what I should do when this exact thing happened, won't be holding my breath for any actual help though
-
Hermann (@HermannVespa) reported@Telstra Yes it is. When should I expect the billing team to compensate me for the week of outage on my mobile and home 5g broadband?
-
🦓 ZebraZee (@zebrazyra) reported@deeplongstop @Telstra For what you pay on infrastructure that is likely funded by government, and the profits that they post annually, you’d think they’d pay for local customer support 😐😒
-
Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported@triff81 @Telstra frustrating part is there is a solution, it even saves them $ instead of coming out every time it rains, but there is no interest in slightly thinking outside the box so we just bounce of the walls, crazy.
-
xNoRetreatx (@no_retreatx) reported@Telstra I'm not going to have the same conversation I have had with your techs every second day, for years. Your wifi service is crap and so is the NBN - end of story. You've got no intention of fixing it. The system's held together with sticky tape. Let's not play games, #Telstra .
-
🕯Jasmine Bell 🦋🌻🕯 (@JBell100099) reported@MichaelWestBiz @Optus Had the same issue when I transferred from optus to telstra ... ended up going back to optus and reconnecting then got Telstra to transfer number over - a week without my phone 🤬🤬🤬🤬
-
Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported@zebrazyra @Telstra We’re still on copper, there will be no infrastructure, they are basically trying to frustrate us away, that’s their entire support model for rural, it doesn’t pay
-
Hermann (@HermannVespa) reported@Telstra Wouldn’t be hard for @Telstra to credit affected accounts, of course the onus will end up with the client to chase it up. Furthermore, I’m sure that the credit will come nowhere near close to compensating for actual losses from being without service for a week.
-
Kaushal Reddy Ottem (@innovatewithkau) reportedCan’t believe the customer service at Telstra is so transactional. The sales guy doesn’t even have any empathy. Speaks super fast, and asks me to call back tomorrow to set up direct debit. Vodafone has more #empathy
-
Genna Lesmond (@just_gen) reported@sunriseon7 is there an alternative way to enter Cash Cow, now Telstra won’t allow its customer to send Premium SMS?
-
Triff81 (@triff81) reported@deeplongstop @Telstra Oh there u go then. I bet if spoke to someone here in Oz, u might get better help. It works well for @Aussie_BB
-
Judith James (@judithajames11) reported@Telstra No but others now on FB have attested to problems. Last night suggestion was reset my phone . Luckily I ignored that advice from Telstra. No mention made of outage. Now however a message just arrived about an outage. Prob across all Newcastle area?
-
WhitehorseMusic (@StringsHub) reported@Ausdroid Thank you. Unfortunately, not resolved. Telstra’s customer service is a gaslighting vortex. No solid action or solutions provided. Generic copy paste answers just go on and on and on. I’ve kept a log of the comms and its criminal the amount of time wasted.
-
Triff81 (@triff81) reported@deeplongstop @Telstra Yeah mate, the can’t see the problem from India though.
-
Blerchie (@blerchie) reported@Telstra Needing your help because I’m at my wits end. Apparently I don’t exist on Telstra’s records although I get a bill every month for my mobile device. Although I exist in the Telstra land that time forgot (Siebel System), I don’t in the current world (Console System).
-
imworthit (@imworthit19) reported@Telstra trying to communicate with your support team is like pulling teeth apparently you have no hardship options wham a person has had a death in the family and needs to cover funeral costs and needs options for their bill payment!
-
Chris (Mac) McKay (@ChrisMc75762251) reported@Telstra No Telstra said they don't know what to do next hopeless rabble of ****. I want to change to another provider but want the TIO thing completed first
-
Kathryn Hall (@Kathryn02003319) reportedI have just spent 65 minutes , 5 separate calls to #telstra. No one could help me with my simple inquiry. Not impressed with a call centre. I find the process just so disrespectful.
-
Phi (@goldenratio_16) reported@Telstra Telstra has to be one of the most useless companies. Business customer support is appalling. All support staff are offshore and have no idea what they are doing. Customer service by these foreign owned companies is non existent. I wonder if Black Rock and Vanguard own shares..🤔
-
Dazza 5G enabled Keating 💉💉💉 (@Dazzastrat) reported@MichaelWestBiz @Optus And here I was thinking of moving over to them after a less than stella service from @Telstra
-
Luqman | 🍁 (@194_luqman) reported from Officedale, Victoria@woopdedoo652 @Telstra can you get someone who isn’t a robot to help the Unicorn out. Unicorn had a hailstorm destroy her fixed wireless. I don’t think doing a modem reboot is going to fix it ey.
-
Alan Beirne (@alwardeirne) reported@deeplongstop @Telstra We can't solve that issue but here is a black friday deal.
-
Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported@Telstra Well I turned it off Then I turned it on 3 hrs of conversation passed. Then I turned it off Then I turned it on. Eventually they concluded it’s broken, they might contact me in few week’s to see if if it’s working or if I’m dead. Then I get to do it all again.
-
Judith James (@judithajames11) reported@Telstra trying to sort problems with mobile Telstra. Thought only me but just saw someone else on FB with same problems. First it was home wifi always going to backup now this. ??