Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (33%)
-
Wi-fi (8%)
-
E-mail (8%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Melbourne, Newcastle, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry, Horsham and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Phone | |
| Brisbane |
||
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Lynette Aspey
(@LAAspey) reported
It appears that @Telstra have blocked @Weebly for being 'unsafe'. Just Telstra. I can login via Optus mobile but hotspotting for website design is not feasible. @Weebly can you please contact their cybersecurity dept. and knock some sense into them? Tx
-
Gordon Farrer
(@grdn19) reported
Why did @telstra Free WiFi just now hijack my phone, kicking me off the 4G connection I was on? It killed the stream I was listening to. Got msg “device not connected to network” but Settings said Telstra Free WF was connected.
-
Roseanna Bonar
(@roseannab16) reported
@NBN_Australia @Telstra I’m not sending my private address details online. The outage is affecting Clyde North and looks to be Cranbourne East as well.
-
Paul C
(@paul_cra) reported
@Telstra is currently trying to hide that their 4G network is failing (SEVERELY) in places in the Gold Coast area. They are well aware of the problem but will not show any outage as they are dishonest. No Internet and No Reception. @SkyNewsAust
-
Britta
(@BrittaWeselmann) reported
@Telstra what’s going on with the internet in the Gold Coast area? Just been to see an employee at the #telstraaustraliafair and he told us he had no information, other than it’s out of service! Come on #telsta people are working from home. Not even an email!!!
-
tara
(@taraceebee) reported
@Telstra @Kelsey What's going on with your mobile data at the moment? Not working in 4214 - several of our wifi data dongles don't work either, I'm boutta lose my mind.
-
ACSWALLET.CRYPTO
(@acs_xrp) reported
When Telstra notify upgrades causing possible network interruptions on the service.. 6 days later still scrolling... bandwidth- it's never coming back🤬
-
Sophie Masson
(@SophieMasson1) reported
@Telstra It is not blocked as far as seeing the website for the public is concerned, it is blocked when we actually try to log in. I am not the only one experiencing this issue.
-
Bergkamp
(@davidmhk1) reported
@fifimurray2 bloody Dan, he privatised Telstra. Never mind, Rowan Dean will come round and fix it for you just by focusing his stunning intellect.
-
Lou Djay
(@djay_lou) reported
@Telstra i work for you guys, and I'm happy to leave for the peace of mind when not dealing with your support. My god, it was 1.5 hours of me explaining that I have unplugged, switched off and restarted when it's just the basics.
-
Andrew F
(@defy524) reported
@Telstra Issues again today no data please report fault
-
Sulphurcocky
(@Sulphurcocky1) reported
Tony Bourke:For purchasing from Telstra the 'broken copper network' for 11 billion dollars. Tony Bourke: for then giving the copper network back to Telstra for nothing as it's state in some places was decrepit. /4
-
Red
(@Red_Wolf_2) reported
@Telstra you've incorrectly disconnected a priority assist voice service, and everyone who can do something about this has gone home. What is the point of priority assistance if there isn't service to get mistakes fixed quickly?
-
CFN
(@CFN_9) reported
Man, @Telstra customer service is actually shocking. Always seen people complain but now I get it. Yoh, no ways.
-
Chord of the Strings
(@GoodSuckChuck01) reported
Hey Telstra, real cool of you to discontinue paypal support for phone bills, but if you absolutely must make me log into your own crappy website, could you make sure it actually ******* works? I guess I'm trying to pay this bill tomorrow then, idfk
-
AverageGamerWes
(@averagegamerWes) reported
@NBN_Australia @roseannab16 @Telstra April that page has not changed in 4 days. All it ever says is that an unplanned outage is being investigated. No updates on what's actually happened. No estimated time on when it will be fixed. This doesn't count as updates.
-
Samuel.
(@15woody20) reported
@telstra your app is awful, and asking me to use it for every single enquiry is absolutely painful.
-
karina
(@kandjay) reported
@Telstra I am not a customer of yours but my provider uses your towers. We have had no service for over an hour. I cannot find anywhere to report an outage. Can you assist? My provider only has bots after hours
-
🐀💧Helen - Too old to put up with BS.
(@HelenArtacho) reported
@Telstra Have just spent an hour trying to pay a bill on line. Very, VERY frustrating. Never had a problem prior to this month. How do elderly without smart phones cope?
-
Deb #LeagueOfDifficultWomen 🌈🥄🦓
(@deborahbrian) reported
@Scamp15000 Very much business as usual for them: open it up to rentseekers, destroy and integrity or public good, mire it in waste, corruption, and inefficiency, and then argue the only way to fix it is to flog it off to their private sector mates… hello telstra? nbn?
-
nbn® Australia
(@NBN_Australia) reported
@roseannab16 @Telstra Hi Roseanna. Our teams are working hard to repair extensive damage caused by third party building works. As soon as an update is available, we'll let your provider know straight away. Thanks, April
-
beng22
(@beng221) reported
@Telstra Multiple times tell me my service is fine
-
Bergkamp
(@davidmhk1) reported
@fifimurray2 bloody Dan, he privatised Telstra. Never mind, Rowan Dean will come round and fix it for you just by focusing his stunning intellect.
-
karina
(@kandjay) reported
@Telstra I have done that and some. At least 5 other households in town are out. All telstra customers How do I report an outage?
-
Kelsey
(@Kelsey) reported
Sydney @Telstra outage?
-
Rob
(@Rob3888) reported
@Telstra I'm just letting telstra know the network was extremely slow today in Geelong and Melb. At one point using samsung pay pass I had to pull out ny physical card to pay
-
Neil Brennan 🌊
(@nellophonic) reported
The "spoofing" of phone nos, like the scam where it looks like NAB is calling, is well known in telco industry and UNDER THE CONTROL OF THE CARRIERS @telstra @Optus Until legislation is introduced they will continue to allow it as they don’t give a crap about customers #scam
-
Marty Nguyen
(@MartyNguyen) reported
@Telstra Already have a complaints manager on this, who literally said it was our fault for being late to pay the bill when it was due on the 13th Oct. It’s only the 26th Oct today! So you disconnected every service without even telling us
-
karina
(@kandjay) reported
@Telstra Strathewen 3099. It says there is no outage but a few in town are also without service
-
Britta
(@BrittaWeselmann) reported
@Telstra No, my husband went to a Telstra shop to ask, the guy said he didn’t know what’s going on! This has been an issue for two days with my husband’s mobile account