Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Mangalore, Perth, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 3 hours ago |
|
Melbourne
|
Internet | 4 hours ago |
|
Sydney
|
Internet | 6 hours ago |
|
Melbourne
|
Internet | 9 hours ago |
|
Brisbane
|
Internet | 18 hours ago |
|
Sydney
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kentucky Colonel (@TigerTamer8) reported@hipstergeddon @Telstra Is there a scale for issues?
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twensor (@twensor) reported@FetchStep Haven't watched myself yet but have #Telstra actually conceded the Time Sync function -- upon which the entire national mobile network critically depends -- relies on a SINGLE decades old piece of electronics? Really? Hard to believe such incompetence (bad judgment) is possible.
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Paddy (@Dabatsau) reported@7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.
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Difficult Deb Campbell @Samsplace9 (@samsplace9) reported@Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.
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C C (@CC68891975) reported@marquet_yvette Oh no! Watch your passwords, in your notes? Or easy to guess passwords? i set up passkeys to avoid using passwords, you register your fingerprint (passkey) harder to copy. All this happened around the Telstra outage. Telstra and Google acs were affected for me.
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Chrissy D ๐ผ (@DowseChristine) reported@7NewsSydney Switched to starlink , I love it, no issues and I'm paying less than I did with telstra.
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Jojo ๐ ๐ฆ๐บ (@joey_jo00) reportedQuestions should be asked as to why @Telstra does have adequate monitoring on it's network if they downdetector. Amatuers...
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Gozling ๐ฆ๐บ ๐ฎ๐ฑ ๐บ๐ฆ (@MatthewNus) reported@nemagovau Is there a opt out option. What a waste of taxpayer money again. Whos pocet is being lined this time. Telstra had nationall 000 outage just last week. by the time these things come out its over anyway.
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stranger (@strangerous10) reportedBreaking: Telstra has admitted in Estimates they were repeatedly warned since 2022 by the software manufacturer that their outage-causing software was out of date inc a reminder early 2026, & Telstra even discovered a โfaultโ with it themselves in Oct 2025, but still did nothing
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Sarah Maloney (@SarahMoloney36) reported@dailytelegraph And poor programming!! @Telstra @AlboMP
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Robyn Tan (@robyntan) reportedI want a refund for my telstra service. @M_McCormackMP @SenSHenderson @sarahinthesen8 What is the model and manufacturer of Telstra GPS engine? Where is the firmware release document for the GPS fault that was ignored?
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Andrew (@andrewrdn463) reported@Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!
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twensor (@twensor) reported@peterke60628957 @FetchStep Telstra is a privatised cash cow. The executives see their job as maximising shareholder returns. Cheaper to fix/replace after it breaks rather than expensive preventative maintenance or eliminating all single points of failure. Profit first, customers last, every single time.
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John Young (@JohnYoung146083) reported@NewsTongueX Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Robyn Tan (@robyntan) reportedSo Telstra only had one GPS "card" for the whole Australian telecommunications network? Total incompetence. Heads must roll and compensation to all #telstra customers.
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John Young (@JohnYoung146083) reported@SkyNewsAust Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Dr Ravi Nayyar (@ravirockks) reportedAs per Telstra (Submission No 7.2 to the 000 Inquiry) thus far: - Maintenance work on timing equipment --> Telstra restarts the box. - On restart, the GPS card didn't work as expected because of an intentional design change to fix an earlier issue --> GPS PNT flaw was triggered.
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Susan Peak (@SusanGPeak) reported@Michelle71966 SORRY about 'dad' and tech issues. I feel the same (mind you, I'm probably younger than dad), but we weren't brought up with devices. Also, companies take shortcuts to save cash. Updates and safeguards are avoided. In Australia, telco Telstra has failed us. Put lives at risk.
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๊ฐเฆ kira b ๆ็ปฎไธฝ เป๊ฑ (@k1rab0shi) reportedWow I love paying Telstra for 5G and then getting no signal at all at home
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rob2511 (@KymRob25112) reportedWTF is this about? Is Telstra involved...
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NewsTongue (@NewsTongueX) reported๐ด Telstra CEO faces parliamentary inquiry over nationwide outage affecting emergency calls, payments Telstra chief executive Vicki Brady will testify Friday before an emergency parliamentary inquiry into last week's outage that knocked out triple zero emergency calls, disrupted payment systems, and stopped trains in two Australian states. Greens communication spokesperson Sarah Hanson-Young said: "Telstra, just like Optus, has put their profits ahead of public safety and public service for far too long, and the law allows them to." โข Telstra accepting compensation claims from affected customers and small businesses with supporting evidence
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John Young (@JohnYoung146083) reported@australian Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Charly Leetham (@charlyjl) reported@FranMooMoo This is clearly far more important than the Telstra network being down for hours. Or anything else that might improve Australia.
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Dr Ravi Nayyar (@ravirockks) reported'It also sent a big button phone, powered by a SIM card; however, Mr Gaisford said without a reliable Telstra signal in his area, it has not been able to work.
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Ryder (@V1ceOne) reported@studiosound26 @Telstra Iโd go all out full year and they change their plans back to under $50 **** em after all that
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Andrew (@andrewrdn463) reportedVICKI BRADY MUST GO Telstra concedes 15-year-old, $30,000 device responsible for outage In a submission lodged hours before todayโs Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.
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McCubbinEnjoyer (@McCubbinEnjoyer) reported@LeeRespecter Privatisation in her mind means cost cutting to provide more value to shareholders. What that means in reality for maintaining a network is outsourcing the work to Infosys or the like. I don't see how Telstra being public prevents that happening as its the done thing these days
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Epiphany (@Jce1035) reported@AFL @Telstra Nice to have a midfielder that give a ****
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Sandra K Eckersley (@SandraEckersley) reportedThe media is WAY overestimating public interest in what the hell went wrong with the brief Telstra outage. Who really cares apart from tech heads? Learn from the mistake, MOVE ON. #auspol
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Gizmo (@Gizmologist_) reported@folaoftech @Telstra How a single NTP rack server brings down an entire network.