Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Canberra, Sydney, Melbourne, Maleny, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Geelong, Arumpo, and Gympie.

City	Problem Type	Report Time
Brisbane	Internet	4 hours ago
Canberra	Internet	17 hours ago
Brisbane	Phone	22 hours ago
Sydney	Phone	1 day ago
Brisbane	Internet	2 days ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Romire 🇦🇺 (@RomireTV) reported 2 minutes ago

  @AshConnell Well Telstra and Optus both had system network failures, and they cant even take responsibility for it

• 
  Ross Vallance (@ross_vallance) reported 4 minutes ago

  @blu_boys @Optus If you bank with commonwealth they have a deal with more. It uses the Telstra network, usually 25% off with an already well priced plan.

• 
  Joseph Thomas (@j_seph_th_mas) reported 8 minutes ago

  Twelve live Australian job ads integrate AI in the title with enablement, transformation, automation, or change. Only ten companies have posted them. HESTA is hiring an “Enterprise AI Enablement Lead,” TAL an “AI and Automation Lead,”  IAG an “AI and Automation Principal.” Aware Super wants an “AI Strategy Change Lead”. CBA’s is a financial crime compliance role, and Insignia Financial’s is in risk. Four engineering roles at Canva, Xero, and Telstra. Which leaves two, and both are at EY. One is an “Associate Partner - Solutions Architect - AI Transformation,” sold through its Microsoft alliance. The other is a “Transformation and AI Marketing Leader” on a 12-month parental leave cover to take EY’s AI transformation offering to market. It’s the only live Australian marketing role in the twelve, and the AI capability it asks for- advanced use of Copilot, ChatGPT, and Perplexity- is in the optional skills. I built a workforce intelligence platform, and I’m analysing how AI is being written into new job roles. As of 27th August 2026, it holds 1,603 live Australian specs across 102 companies. Of 1,522 live marketing specs globally, 232 are AI-central, roles where AI is core or supporting the work as written. Of those, 179 (77.2%) carry no decision architecture. Nothing about who checks the model or who can override it, and no one is named accountable for what it produces. Across all functions, it’s 65.1%. Marketing is 12.1 points worse. Australian marketing is 101 live specs. Eight are AI-central, and seven of them have zero decision architecture. A CMO who hasn’t hired for this borrows it from an agency. Agencies post AI-central roles in 13.3% of 2,763 live specs. The banks and insurers they pitch to post them in 13.2% of 2,261. The seller and the buyer are hiring at the same rate. One Australian marketing team has written the role properly. NAB advertised a Head of Agentic Marketing in May, asking the hire to support the “redesign of marketing operating models and workflows using AI agents,” with humans kept in the loop and someone named accountable for what the agents produce. It scored 4 out of 4 in decision architecture, the only Australian marketing spec in 402 to do so. It hasn’t been live since 7th June 2026.

• 
  Kai (@kai_h) reported 12 minutes ago

  @no1historychick Telstra are never going to move you to a new plan unless you ask, especially when the newer plans are cheaper and have more data.

• 
  Noah Fence (@birchipboy) reported 13 minutes ago

  @CKMonty Telstra Ford….. never realised they had merged! Haha

• 
  Ronnie Chapman (@ronnnie_12trans) reported 14 minutes ago

  @SWatMR11 @GusLefty Rex was dropped by Qantas and that idiot Joyce was an instigator . 48% of telstra sold off by Howard ,Hockey responsible for the demise of Ford, GMH and Toyota pulling out of Australia.

• 
  Humanitarianella (@BecauseImElle) reported 17 minutes ago

  Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  Jan (@bimmyjartel) reported 21 minutes ago

  @B_Richardson_ @Telstra It's like GMHBA. Get service early but once crowds turn up nothing. That's Telstra too. Big crowds at MCG and Marvel, no problems. Why?

• 
  There’s Only One Jezza (@StandMeOver) reported 24 minutes ago

  @Ausbobsmit And she’s as dumb as ****. Watched the Telstra 000 enquiry and she couldn’t even get the Telstra CEO’s name right. Any wonder these senate enquirers aren’t worth the paper they’re written on. As for actions post them, wipe my arse with them as the majority are forgotten.

• 
  Tom English (@thmsenglsh) reported 24 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  bitterboy (@twistedandbitte) reported 25 minutes ago

  @Telstra What a bloody disgrace you are Telstra. Heard back from the person the complaint went to. Their response was instead of discussing the issue bluntly told us that given they have called us the case is now closed. Never discussed anything refused to discuss anything.

• 
  Mo Syed (@msyed_) reported 26 minutes ago

  When ChatGPT Beats High-Priced Lawyers in Court 1/9 A Sydney uni lecturer just beat a university’s legal team in court using ChatGPT. Telstra bumped its CEO’s pay right after cutting jobs and crashing the network. And researchers found a way to hack a Boeing 737 with a device the size of a 20-cent coin. Here is the tech news that actually matters this week 🧵👇 2/9 Greg Baker, an IT lecturer at Macquarie University, took on his employer at the Fair Work Commission over new casual conversion rules. The university brought trained lawyers. Baker brought ChatGPT. The tribunal ruled in his favour, handing him a permanent part-time role in a historic test of untested employment laws. 3/9 This is why people get excited about everyday AI. Hiring a workplace lawyer to fight an employer costs thousands before you even walk through the door. An LLM can comb through legislation, draft arguments, and help someone represent themselves without spending a fortune. The real shift isn't AI replacing judges. It's giving ordinary workers the legal firepower usually reserved for big HR departments. 4/9 Anthropic confirmed Claude will soon add invisible watermarks to text and files to meet EU rules. The watermark stays attached even after you copy, paste, or tweak the wording. Some users are already cancelling subscriptions over it. Nobody wants to hand in a report they spent hours editing only for an automated filter to flag the entire thing as machine-written. 5/9 Telstra decided to give its CEO a base pay bump. The timing is wild: • A massive nationwide network outage in July • 1,200 staff cut across the year • A slump in top-line revenue • Threats to freeze regional mobile investments if the ACCC pushes for domestic roaming Corporate boards have an incredible ability to read the room completely backwards. 6/9 A routine "system update" triggered a major Mastercard outage across Australia this week. Shoppers got stuck at checkouts with full trolleys and tap-and-go cards declining everywhere. We keep pushing towards a cashless economy, but our payment rails fall over whenever someone pushes the wrong configuration file. 7/9 Security researchers proved they could compromise a Boeing 737 using a coin-sized hardware device. It took them roughly 60 seconds to gain access. Physical plane safety used to be about rivets and engines. Modern aviation is networks, firmware, and bus architectures. If you can physically plug into a port, the jet is just another computer with wings. 8/9 Retailers are now testing facial recognition scans at the register so you can pay for your flat white with your face. It saves about two seconds compared to tapping a phone. In return, a commercial database gets your biometric scan. Hard pass on trading facial geometry for a cappuccino. 9/9 The thread tying all of this together: AI is levelling the playing field for individuals against giant institutions. Meanwhile, critical infrastructure (planes, payments, telcos) is becoming more fragile by the day. Tech works best when it empowers people, not when it creates single points of failure.

• 
  bitterboy (@twistedandbitte) reported 27 minutes ago

  @Telstra So if I take your perspective, I have now dropped you a note, advising if the issue, so it is now resolved. You will pay us $35m, give us a new admit you are wrong and give us anything we want, as the case is now resolved, as I have left you a note. WHAT A BLOODY DISGRACE!

• 
  Spiro Arkoudis (@SpiroArkoudis) reported 28 minutes ago

  @_maxantonov I used my Pixel to tether my 5G internet to my Mac and that finally loaded up LinkedIn on my browser but it's still flakey...I'm reading Azure Telstra issues in the mix

• 
  Bighead1883 @henrykklemens.bsky.social (@Biggy1883again) reported 28 minutes ago

  @Telstra Hi Ivan, people are not always home, hence why we ALL have mobile phones. Check Telstra history re Laverton. We do have an ongoing problem that gets patched numerous time per year. I do not get town slowness if I`m at/near a mine-site which has better internet speeds.

• 
  Jo Christiansen (@JoChristianse13) reported 29 minutes ago

  @Riogallica @Starlink We have @Starlink. Telstra lied to my husband about the download speed, by saying it was slow, then when I cancelled them & said that we were getting Starlink, another person actually tried to talk me into getting Starlink through Telstra.🙄 We went to Starlink’s Website & a local starlink Contractor installed it for us - $106.36 + GST

• 
  aneko violet (@AnekoExe) reported 30 minutes ago

  Why ******** is there princess bubblegum from adventure time on the side of the Telstra phone box???

• 
  Nino Alves (@NinoAlves_1) reported 33 minutes ago

  @Telstra I’ve been receiving account text alerts including their name and phone number relating to one of your customers for over a year. Prob a privacy issue but you refuse to fix it despite MANY calls and yr team acknowledging the issue!

• 
  GayCarBoys (@GayCarBoys) reported 36 minutes ago

  @ShiannonC did i ever tell you about the time in telstra i got asked if i would have any problem working for a woman boss? that hateful place was rotten to the core

• 
  Paradoxa (@Paradoxa18) reported 36 minutes ago

  @Telstra Please Phone out May 30 only back a few days before out again It's a known issue

• 
  bitterboy (@twistedandbitte) reported 36 minutes ago

  @Telstra Will now take this up with the Ombudsman, asking them to note it is resolved in favour of the customer and the delay in responding is your deliberate attempt to delay compensation. Stick that where it fits, or where the sun don’t shine.

• 
  dixy (@DorothyDixer12) reported 41 minutes ago

  2024 Telstra Announcement 2026 Telstra still having issues

• 
  Peter Lewis (@Peter_Lewis747) reported 42 minutes ago

  @AuspiciousTimes @blu_boys @Optus Aldi uses “parts of the Telstra network “ if you read the fine details. Only Boost gives you access to the full Telstra network.

• 
  Steven Fogg (@Stevefogg) reported 42 minutes ago

  @Lyall_Mercer @Telstra I left them and went to @Aussie_BB they've been good and all local australian support

• 
  wildwitch (@wickedwildwitch) reported 51 minutes ago

  @Ausbobsmit he spends $7,000,000 each year + pus all his families holidays, internet, telstra bills, fuel, meals. and more. Not one cent from his own pocket. but he has the audacity to take from the poor and disabled

• 
  justin bandy (@justinbandy13) reported 51 minutes ago

  @daisymay4263 I can see one of Telstra towers in my town out my window...and reception is **** house... Telstra and their never ending rising rates with crap deals,...hope you enjoy your 7million,..ffffn useless

• 
  Senator Sarah Henderson (@SenSHenderson) reported 53 minutes ago

  Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’, as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

• 
  Meg Coffey (@TexanMeg) reported 58 minutes ago

  Hi @Telstra. We’re on 15hrs+ now where I can’t make any calls or get any internet service. I know you don’t care about customer service but just wondering if I might be able to get access to the product I pay for?

• 
  Lucy Graham (@montrosegraham) reported 59 minutes ago

  @ChinaSelect Australia has had two major telecommunications network failures. As a result of the Telstra failure, three people died, including a baby. One person died as a result of the Optus failure. No infrastructure should have any exposure to foreign adversaries.

• 
  Jilly (@MssJilly) reported 1 hour ago

  @SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.