Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Sydney, Brisbane, Townsville, Melbourne, Mandurah, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Terri Carr
(@Terri_Carr) reported
No Viktor, no new appointment, the problem has always been with the modem but my 4 hour plus chat, is now beyond a joke…. I want to pick up a new modem from the Telstra shop and not be out of pocket…. Not difficult but apparently it is for a multi National….
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Pwoiter
(@pwoiter) reported
@Telstra Not sure how many people work for Telstra, but I think I spoke to most of them in the last month. Wouldn’t wish this experience onto my worst enemy.
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Terri Carr
(@Terri_Carr) reported
@Telstra 3-5 working days Viktor, not good enough! I would like somebody @Telstra to interrogate my chat to the level of customer service. It’s been disgraceful. #FirstWorldProblems
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Hassa
(@Hassaman05) reported
@cleary_mitch @7NewsMelbourne Newsflash, 20 year old Telstra (or was it a TNT, Myers, MacDonalds, Repco) worker gets busted doing drugs, but not a word in the press. Let's make noise about sports persons only, must be a slow day reporting, or, too many other cases that would keep the press busy.
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Tezzi G
(@tezzig1961) reported
@RobertCawood2 Why do I get the feeling that the other was hacked so Telstra slowly becomes the prominent provider. It’s not like they’re all in on the agenda is it. During the height of this **** show, “letsvaxx” was continually flashing on my phone🤔
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Forbes Klemm
(@ForbesK4) reported
@vline_bendigo It was a hot day so we can accept the slow trains. The cancellations on top push our patience. What makes it hard to bear is the appalling @telstra service the entire journey: 3G, one bar, 🤬. So we’ve got buses for the next two weeks!?! 💣 #vline
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Alan Baxter ♛
(@AlanBixter) reported
And following all this, @Telstra made three errors in my bills in two months, claiming for services I did not receive and claiming I had not paid my bill when I had a bank receipt for the transfer. /6
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Jackbuzza
(@Jackbuzza) reported
@Telstra @ToastedShoes Lucky we know you can take a joke. Because that’s what your service is
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Christine
(@TheDivineMrsO) reported
@Telstra No, enquiry was not taken care of. We wanted 2 new phones. Now we don't. Your staff in Blacktown are cowboys. Why do you have a "points" reward system for customers to buy crap they don't need? Why not just give your customers a good deal on upgrading phones instead?
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Coraline_Jones
(@Coraline_Zhang_) reported
Telstra Customer Service is one of the shittiest I have ever experienced. First, the guy from online message needed help to let me know whether a pre-paid sim card needs to pay to activate the sim or not.. He said no, it doesn't... ARE YOU KIDDING ME?
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Hardeep Singh
(@hardyrai) reported
@Telstra I am off to NZ as a volunteer to help with recovery program. Would I still need to pay for International roaming?
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Caf Aas
(@CafAas) reported
@Telstra I have strong 4G access on phone & other devices. Getting a technical expert to diagnose this kind of problem at that level properly, takes Telstra entire days to respond. The first 3 days I get pass the buck HelpDesk getting me to turn my modems on & off !! Useless.
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KdX 💉💉💉🫥
(@KevdZ) reported
@Telstra I was invited via email to step up to the 5G home internet. Looks good, but I can’t find any information to confirm if it will work with my Telstra VoIP phone. Can you assist me. Is it compatible and is there additional cost for this service?
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Brad
(@brad30three) reported
@bones_mc_coy @Telstra @Pink I don’t understand why they couldn’t just send a presale code to Telstra customers, and let us use the Ticketek site instead. Its not amazing, but a hell of a lot better than THAT ****
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Fernando Gros
(@fernandogros) reported
@JasnTru Yes, Big Pond was owned by Telstra, the recently privatised telco. They had a huge marketing head start. I never used them but a lot of people back then got their first email through Big Pond.
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Pwoiter
(@pwoiter) reported
After weeks and weeks of NBN and Telstra denying my issue was their problem the NBN dude finally decided to show up today. (6th time lucky) Final score card is: NBN box: faulty Telstra box: faulty Both companies guilty. Sort your **** out.
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stillmooing
(@stillmooing1) reported
@sunnysandeel Agreed on the pixel part. I got one of my pixels replaced under insurance and Telstra replaced it with a Samsung, and it was AWFUL. Camera, bloatware etc! Even checked with another friends Samsung to see if it was just my device. Nup, same ****! Sold the thing and bought new pixe
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Alan Baxter ♛
(@AlanBixter) reported
This area is one that the @NBN used coaxial cables in @Telstra's old phone cable pits. The pits fill with water when it rains, and the cables short out, causing corrosion and occasional fires. Quite often, as occurred recently there is a very poor NBN service... /3
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Coraline_Jones
(@Coraline_Zhang_) reported
Telstra Customer Service is one of the shittiest I have ever experienced. First, the guy from online message couldn't tell me whether a pre-paid sim card needs to pay to activate the sim or not.. He said no, it doesn't... ARE YOU KIDDING ME?
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Puddys pop up shop
(@Puddyspopupshop) reported
@TheSun ****, wish I could do the same to Telstra Optus and Foxtel Thieves
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ObservantF
(@f_observant) reported
@Telstra Once again the app isn’t working when I’m trying to pay my bill through it. I just tried your in-app service team and the AI you use is terrible, won’t let me speak to a person. Seriously, it ain’t that hard
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Alan Baxter ♛
(@AlanBixter) reported
I have accounts with @Telstra for my mobile and internet. This area is a mobile blackout area, so much of the time, the mobile can only function by using the wifi from modem with data via the NBN. /2
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bradT
(@tappo66) reported
from
Westfield, State of Western Australia
@Telstra @NBN_Australia 18 months of consistently poor service & I finally lodge a complaint w the TIO. Within a couple of hrs Telstra emails how suddenly important it is to ‘resolve my issue’…arrange a callback in 2hrs…guess who doesn’t call?? Absolute Dogshit…
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Poofnuts_in_Oz
(@PoofnutsO) reported
@catherine___c Power knocked out for about 1 hour. Just goes to show how much we rely on technology, even the Telstra 4G went down. Radio stations weren't very helpful.
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Daniel O’Neil
(@Dan_Iel78) reported
@AuntiePeteAu @Qantas Work trip so not my choice. Unfortunately it’s a little like Telstra. Rubbish company but in certain regions, it’s the only service.
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Alan Baxter ♛
(@AlanBixter) reported
resulting in insufficient signal for the @Telstra modem backup wifi solution for the mobile phone. Now the modem has a backup strategy, which is that it contains a mobile chip, so that it can use the phone signal when the NBN is down. /4
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EKSACUTE_ORDER66 (PS5 ACC)
(@shanerliddy) reported
@Telstra I owe you an apology mate. It seems my son was downloading a monster file for his computer. I did reboot the modem though. Everything seems alright now. Again thanks for your help and patience. 👍
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Caf Aas
(@CafAas) reported
@Telstra Notified by Telstra of complete outage of my NBN connection - modems now in 4G Backup mode - only getting Kps of speed ?? Not even 1Mb download. We're talking 1990s modem speeds !! 4G backup is a scam !!
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Jackbuzza
(@Jackbuzza) reported
@Telstra @ToastedShoes Well you better fix his internet then hey?
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Nick Splitter
(@nicksplitter) reported
from
Melbourne, State of Victoria
. @Telstra best person to help me move my service to new address? Website is shocking and chat support center closed on Sunday.