Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (35%)
-
Wi-fi (9%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sunshine Coast, Geelong, Melbourne, Adelaide, Sydney, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Phone | |
| Brisbane |
Total Blackout | |
| Perth |
Internet | |
| Sunshine Coast |
Phone | |
| Geelong |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Kelly Molloy
(@sparklysparkly) reported
@Telstra the SIM card in the modem isn’t working whilst we are waiting for the nbn to be connected. No internet for days! Very frustrating. The sim was meant to allow a small amount of internet access but nothing. Any thoughts/help?? Please!
-
Andrew Reid
(@Reidy__) reported
@Telstra Negative. I want to cancel my voicemail but do you think I can. I’ve tried ever Avenue on the website and the app and still all I’ve got is duck egg!
-
Rob Gardiner 🐯🏆🏆🏆
(@GardinerRob) reported
Seriously @Telstra is there any chance I can make phone calls in meetings & outer metro Melbourne without drop outs. 2nd largest city in Australia with crap technology.
-
Raw Artz
(@salior_liam) reported
@telstra hey retards fix the service
-
Spikey_cat
(@spikey_cat) reported
@Telstra I feel like this is a problem with the systems not wanting to work with my account as im not the primary account holder.
-
💧Daren Connor 🇦🇺
(@connor_daren) reported
@TelstraEnt You lot are a bunch of thieving criminals. You don't give a **** about long time loyal customers or any customers for that matter. You're a bunch of crooks along with your new partner SIEBEL. FU @Telstra
-
Linda 🇦🇺😎
(@greenmonkey7007) reported
Hey @Telstra app isnt sending email to reset pasword. Chasing up a reported fault from Monday with ongoing Internet issues. Told to call you but you guys disconnect me after 8 mins of beung in hold. I've sent DM
-
Jenny Wren
(@RemoWren) reported
Hi @BoostAus, would really appreciate your assistance with turning off Message2txt & Messagebank that has suddenly appeared. After multiple long online 'chats' and even an equally long (40+ mins then disconnected) call to Telstra, have not had any success. Help! :/
-
Spikey_cat
(@spikey_cat) reported
@Telstra I have Full Auth on the account, I'll slide into your DM's in the morning, I am just beyond puzzled that I have had to get this similar issue resolved more then a handful of times.
-
Peter
(@Peterfilmphoto) reported
@Telstra Looking for a new provider - we CANNOT AFFORD TO KEEP DOING THIS CRAP!
-
Adam Shearman
(@AdamShearman) reported
@Foxtel your service is rubbish. U ring and your voice service sends you to the wrong location. U ring via Telstra and you get left hanging on hold for over 30 mins. U go through live chat and they refuse to help and disconnect the chat despite the fact that you are still talking
-
aza
(@awrongdoors) reported
And theeeeennnnn... "Hi from Telstra, having trouble connecting to the nbn? Need help setting up?" Well. This is awkward... @Telstra @andrew_penn
-
Dan Smith🐯
(@DanSmith18) reported
@Telstra I honestly don’t think I have the strength. They don’t understand the issue or refuse to accept that the cable is damaged. I’m dealing with storm damage and not sure I can argue with anyone about what help we need.
-
Biffityboo
(@biffityboo) reported
@anelizTecoma @AusNetServices You can get reconnected to the copper wire Telstra phone network but it costs $250
-
Kirblitz
(@Kirblitz1) reported
@_sarahwilson_ @Telstra That must be frustrating. sorry you misunderstood.The Sim was for u data was collected from your network regarding fraudulent transactions and accounting discrepancy.Thanks again the internal auditor 🤓
-
lottie🌈 - 412 & 414
(@PR0UD0FT0MM0) reported
**** telstra i just wanna talk to people and NOTHING WORKS
-
💧Daren Connor 🇦🇺
(@connor_daren) reported
@Telstra That's the reason for my post. I have spoken for days on the app then Stacey yesterday can't do anything. Siebel have stipulated that all new plans or services supplied by @Telstra must be direct debit. The customer can no longer decide how to pay, Siebel/Telstra does. #auspol
-
ぶらっくたうにー
(@blacktowny) reported
@Telstra Hi there, I switched from Vodafone to you more than a week ago. Landline still don't recognise the move and unable to contact my mobile number. Where do I go to fix this? (I do not wish to go your shop in person) T.I.A
-
Anne-Marie Bennett
(@bennHase12) reported
@Telstra 6pm??! Really! Does this cancel out the interruption for the 21 June. My daughter is scheduled to work from home that day. I am in the Earlwood area 2206.
-
𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶🇦🇺
(@ms_dingo) reported
my internet played up tonight. weak but still there. i switched to my telstra stick to watch BB on ch 7. ads... for some reason i got tasmanian ads. all spewing **** against morrison. i don't like the guy, never have, but are tasmanians that brainwashed?
-
Dan Smith🐯
(@DanSmith18) reported
@Telstra tried multiple times reporting the fault via telstra app chat,phone & directly with nbn. Everyone blaming the other. Refusal to attend until connection is tested remotely which can’t be done until wider service is restored. Unless you can do something different is there a point?
-
Mackenzie Price
(@mackenziepricee) reported
@Telstra They not much help! It’s a bug report, not an issue with my Telstra account. I might not even be a Telstra customer.
-
Overt Realms
(@NotRealms) reported
@tuttiau yeah internet in Australia is just wack, we had roadwork done and they legit cut one of the wires to our entire street making it super spotty our entire street was calling and Telstra said they fixed it remotely, it took 2 weeks for an Optus representative to come down and fix it
-
Spikey_cat
(@spikey_cat) reported
@Telstra I mean we could, But its more confusing because each and every time I have an issue like this I call up/sit in the chats and it gets fixed and comes back like a month or so later. But to your question only my phone is showing up..
-
Peter
(@Peterfilmphoto) reported
@Telstra @alisonsbread Don’t listen to them, Alison - Telstra’s NBN product and service is terrible
-
Anne-Marie Bennett
(@bennHase12) reported
@Telstra Do you have an ETA on when it will be resolved? There is already a service outage scheduled for 21 June 8am to 3pm. Why do you do this during workday hours?Will you reimburse me for the hours I miss working remotely? You will just keep charging me for internet that doesn’t work!
-
Heath Burnet
(@Heatho_14) reported
@PodsDank if I redeemed these bad boys from Telstra, would you review them?
-
Rob Gardiner 🐯🏆🏆🏆
(@GardinerRob) reported
@Telstra It’s happening way to often for a so called premium service. It’s second rate. This is the 21st century. Drop outs shouldn’t occur
-
Anne-Marie Bennett
(@bennHase12) reported
@Telstra I have connected my iPhone to my PC & using my Data. I’m sure Telstra will arrange more Data for me as internet down until Monday.
-
not applicable
(@dizzdubz) reported
@Telstra There is a ‘very’ low hanging cable attached to a house in the street. The resident tells me they called to notify @telstra of the fault but were greeted with ‘we can’t help u as ur no longer a Telstra customer’ - surely this is not true if it’s your equipment?!