Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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peejosity
(@peejosity) reported
@Telstra There was no reference numbers, but I’m happy to share the screen shots I took of the chat and the call that was never answered.
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𝕾𝖎𝖗 𝖈𝖆𝖕𝖙𝖓 𝕵𝖆𝖈𝖐 𝕬𝖙𝖑𝖆𝖘
(@CptnJackAtlas) reported
@Telstra I'll be traveling from Perth to Brisbane trying to hit every major city. I'll be using the 4g network just hoping it's strong enough to live stream.
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🖤MzSweetdevil13🖤
(@mzsweetdevil13) reported
@filmgirl152 Back at my mum's house we had switched to Aussie BB cause they were cheaper, but we had problems with them too so we had switched back to Telstra and had no more issues 🤔
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cmgeorge51
(@cmgeorge512) reported
@PaulBongiorno Rather than having a vendetta against theABC, Minister Fletcher should be investigating Telstra and their failure to provide an acceptable standard of service to their paying customer & their failure to provide any access to their staff to address the service delivery problems .
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Scott Rowe
(@Spewphemism) reported
@rubin_angela That’s on you pal, don’t be a Telstra customer.
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Astroboy
(@AstroboyAL) reported
@rubin_angela I don’t think this is restricted to Telstra, these companies don’t give a toss about customer service. Processes are designed to be “time consuming, frustrating, difficult, unhelpful & annoying” so ppl would just give up. Happy to take your money but you want good service too?!
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Wishing I was pedaling
(@DavidRafferton) reported
@rubin_angela I “literally” spent hours on the phone with Telstra going around in circles, MULTIPLE times. It was a horror story! Im happy to say that I no longer have any accounts with them. Now with iiNet, Netflix/Stan and Aldi - no stress, easy, cheaper, better service.
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Angela. Rubin
(@rubin_angela) reported
@alyx_the Don’t help people, confuse them, that’s Telstra’s motto
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Aldebaran
(@colossal_twonk) reported
@TMFScottP @Telstra Precisely why I switched from Telstra. Could not speak to an actual person for love or money, and the "AI" is the worst
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Lynda
(@lgg1966) reported
@Telstra internet has been down since yesterday afternoon, estimated reconnection 3am 16th??? What is going on - ?? No communication since initial txt.
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Lucas
(@RucasJ) reported
Currently in a @telstra support billing phone loop. Transferred back and forth - this started in Sept. must be close to 8 hours of call times. I’m actually impressed with how bad and non connected they are. It’s like they mash the keyboard instead of adding notes to the acc.
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Kylie Cantwell
(@kyliecantwell) reported
@rubin_angela Get onto your local MP. A bit of pressure from them and Telstra should back down easily and fix the error
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Bewildered
(@AntiChrist66666) reported
@WittaTwitta @rubin_angela I am sorry for the frustration many of you are experiencing, I have never had anything to do with Telstra since the 90s, best decision ever, and it sounds like the culture of incompetence & bureaucracy has not changed whatsoever.
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Angela. Rubin
(@rubin_angela) reported
@David52578899 @BeattieNgiare David I’ve reasoned some organisations don’t encourage people to query their systems or motifs. But when tree came down on side of my house whilst hanging on to Telstra I gave up..Good luck
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Cradlemountain
(@TasmanianArtist) reported
@Telstra my internet and Wi-Fi have been down for over 5 days
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Firstfalls
(@Firstfalls1) reported
@rubin_angela Ditched Telstra 12 years ago. Hooked up with Vodafone and have never looked back...
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Bruce Goodwin
(@zzbrgood) reported
@wendyemily2 @LesStonehouse So many things have been privatised and we have been told that it would be cheaper. Mostly this is rubbish. Take energy for example. Opening up communications stopping Telstra's monopoly has kept costs down. I shudder to think how much we would be paying if it was sole player.
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LiliG
(@GDoglet) reported
@rubin_angela I'd rather have root canal therapy than have to contact Telstra. It really is that bad.
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Lucky to live in Australia Anne
(@faroutsprout) reported
@CGrandma55 @rubin_angela I actually cancelled and that was just as frustrating. Telstra “help” is NON EXISTENT. I went to a telco with less good coverage purely because of my rage with their “help”.
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Joan
(@Nangenu) reported
@rubin_angela Not trying to let Telstra off the hook but be grateful your are not with iiNet. Phone call to Philippines, wait for technical support team to ring from South Africa to register an issue that requires action. Then wait days for something to happen. The whole system is stuffed.
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A L Y
(@AlyBewick) reported
To literally everyone who complains about Telstra: You know you don’t pay enough, right? Like you pay too much I get that, but the whole problem is that you’re at the bottom of Telstra’s feudal system and you’re basically a serf who reckons they got the best deal that time.
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Catasha 🏳️🌈 🤍🤎🖤
(@Catasha101) reported
@battlepanda_au I mean its Telstra, when isn't it having an issue ahaha
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A’tuin Sneezed
(@damethelog) reported
from
Melbourne, State of Victoria
@Strangelady11 @rubin_angela I think if you type “Victorian telecommunications ombudsman” into El Goog the first result is Telstra’s “we really want to help you” page. Hitting that tends to get much better results
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Kristen Erskine
(@ErskineKristen) reported
@rubin_angela I left and have never looked back. Told Telstra to take me to court after months of applying charges to my account and never heard from them again.
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Dhiraj
(@Dhiraj62879981) reported
@boostmobile @Telstra I'm still not connected to my new boost mobile connection after 60hrs. I've spoken to 6 agents who can't tell why the service is not active after 60hrs. Horrible customer service.
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AnnieLWells
(@anniepinkstorm) reported
@Telstra Error message. Support team can't figure out how to fix.
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Andrew Weller
(@actualeyez) reported
@rubin_angela @andy_penn @telstra values? The worst customer service bar none?
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ohsixoneoh
(@ohsixoneoh) reported
Is @Telstra down? I keep getting a #noconnection message in emails 🤔
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💧Georges St Paul
(@GeorgesStPaul1) reported
@rubin_angela @Telstra @Telstra_news Must be deliberate. I had a query but gave up. Only a small amount but they are richer because the process wore me down. Very shifty lot
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Paul Gowran
(@paulforlaw) reported
@PrincessMattie1 We have had problems for over a week. Telstra said they are upgrading our Modem remotely. Hours spent on the phone. I know your frustration.