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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Mangalore, Melbourne, Perth, Adelaide, Sydney, Brisbane, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.

CityProblem TypeReport Time
Mangalore Phone 12 hours ago
Melbourne Internet 12 hours ago
Perth Internet 2 days ago
Adelaide Phone 2 days ago
Sydney TV 2 days ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnYoung146083
    John Young (@JohnYoung146083) reported

    @SkyNewsAust Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

  • JohnYoung146083
    John Young (@JohnYoung146083) reported

    @7NewsBrisbane Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

  • mjfly1
    Mark Flynn (@mjfly1) reported

    @titchashen Yeah, once upon a time a change like this was tested in a dedicated test & evaluation lab that represented the network, including redundancy, but it looks like now Telstra, but hopefully not other critical service providers, don’t bother. Guess they don’t have test staff anymore

  • KeirAndo
    KeirAndo 🇦🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@KeirAndo) reported

    @LeeRespecter Imagine if she held Ministers to the same standards. I mean Telstra had an outage for an hour or two for the first time in a decade or two. What public service functions that well

  • sevenofcrime
    Adam B (@sevenofcrime) reported

    @nemagovau Hope it doesn’t rely on a 20 year network time protocol server in a disused lavatory at Telstra HQ.

  • robyntan
    Robyn Tan (@robyntan) reported

    Was it an old $30,000 server or old GPS receiver? One or the other. #telstra outage error

  • jonwoodcroft
    John Woodcroft (@jonwoodcroft) reported

    @sarahinthesen8 RE TELSTRA INQUIRY Just to reiterate: The widespread nature of the outage across all of Eastern Australia due to a single equipment failure is cause for concern. It suggests a reconfiguration of infrastructure is required so outages are regionally confined.

  • evanste46409034
    No Shenanigans 😉 (@evanste46409034) reported

    @strangerous10 The Optus CEO fell on her sword after their nationwide outage a couple of years ago. The Telstra head might go the same way. What were they thinking, laziness, or just penny-pinching.

  • enertium
    Enertium AI Cyber Defence (@enertium) reported

    @CompSciFutures Holy kow I can’t believe Telstra and COA VICPOL still have not reconnected my M2M Medical emergency assistance sims. I’m supposed to be working on Tier 1 NOC for this cyber crisis. @FSF even prepaid me in stickers!!! F off McKinsey. See my GitHub: APMonitor. It’s big in NYC as a B NOC, because: walking down the street and throwing a date point over the fence. 🤘🤘🤘

  • Tr3ggs
    Tr3ggs (@Tr3ggs) reported

    @FREAK0NAUT @Nd172557208 So you spend the 30k and make it a redundant fail over rather than a single fail point. Still a rounding error for Telstra.

  • samsplace9
    Difficult Deb Campbell @Samsplace9 (@samsplace9) reported

    @Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.

  • BlownBoats
    Boats 🇦🇺 (@BlownBoats) reported

    @Michael89529595 @MarkGra50507647 This was planned before the Telstra outage No one needs more government overreach

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    @strangerous10 Telstra has problems but it's not due to China. Especially in the regions and that is the reason why so many have turned to starlink. Because it works.

  • vonkittenmask
    Peter von Kittenmask (@vonkittenmask) reported

    @Telstra Good PR, this. Short term, the outage was a bit of a disaster, but accepting responsibility and learning from it internally is the right way to move on. Crazy that something as simple as NTP can cause a rolling cascade, but that's the nature of the beast.

  • ARTCvan
    ARTCvan 🍉 (@ARTCvan) reported

    @Naymmm_ @stupidtechtakes *actually the governments fault for whatever stupid reason, they forced Telstra/TPG/Optus to do these blanket bans on VoLTE capable devices if they weren’t sold locally for whatever reason

  • ravirockks
    Dr Ravi Nayyar (@ravirockks) reported

    As per Telstra (Submission No 7.2 to the 000 Inquiry) thus far: - Maintenance work on timing equipment --> Telstra restarts the box. - On restart, the GPS card didn't work as expected because of an intentional design change to fix an earlier issue --> GPS PNT flaw was triggered.

  • twensor
    twensor (@twensor) reported

    @peterke60628957 @FetchStep Telstra is a privatised cash cow. The executives see their job as maximising shareholder returns. Cheaper to fix/replace after it breaks rather than expensive preventative maintenance or eliminating all single points of failure. Profit first, customers last, every single time.

  • glenn_hodges
    Glenn Hodges (@glenn_hodges) reported

    @myaeversx I think we have identified the cause of the recent Telstra outage right here!! Someone decided to try and break the internet!! 🥵

  • MajorBlipvert
    Nigel Withers (@MajorBlipvert) reported

    @VoteLewko Telstra is probably still carrying decades of tech debt. That old stuff has a bad habit of biting from time to time.

  • excda
    xcdn (@excda) reported

    @Telstra How much would it have been to stop this outage it would me not as much as the compensation and the reputation damage. Will never admit if some of these were caused by outsourcing..

  • Corlett3jays58
    ramrod (@Corlett3jays58) reported

    @KatyKray73 In the event of a global war, data centres will be prioriy targets for bombs, missiles, and emp nukes, because.... These data centres will control everything. Ffs, telstra and optus outages caused enough disruption, imagine a total testra and optus blackout, multiply that by 100

  • wablakeney
    Bill Blakeney 🇦🇺 (@wablakeney) reported

    How is Sarah Hanson-Young leading a Senate enquiry into the recent Telstra outage. She can't even comprehend what a design change means!!

  • SandraEckersley
    Sandra K Eckersley (@SandraEckersley) reported

    The media is WAY overestimating public interest in what the hell went wrong with the brief Telstra outage. Who really cares apart from tech heads? Learn from the mistake, MOVE ON. #auspol

  • wild68223259
    wild (@wild68223259) reported

    It was all the go in the 1980s to make up for the inflation created by the Vietnam War and the abrupt increase in oil prices. That’s when we got the economic rationalists - tax cuts for the rich, razor gangs for everyone else. Welfare and public service cuts, deregulation of banks and privatisation. Back story is interesting - same folks at work behind the scenes. Yes, GDP went up, but wealth only flowed to the top end. At least Labor under pressure, only semi privatised Telstra and retained controlling shares. Qantas was different. Comm Bank should have at least mostly stayed public -my Mum only had a chance at getting a house because of it, but if we add in subsidies and failures, it has largely cost taxpayers far more and not just financially.

  • thmsenglsh
    Tom English (@thmsenglsh) reported

    @RossCadell SHY: "if you had paid $30,000 for a new server, would the outage have happened." "Telstra dude: it... Would not have occurred." bang. Home run

  • peterke60628957
    peter kenny (@peterke60628957) reported

    @FetchStep Telstra need to be nationalised. This is criminal, and ********* incident management. All their management should be sacked. For refusing to spend $30K to upgrade out if date infrastructure, its now cost them $30m. And god knows how ********* their vulnerability mgt is!

  • ReinsPhoenix
    ReinsPhoenix (@ReinsPhoenix) reported

    @Telstra I didn't pay my telstra bill for a year.. yeah sorry telstra.. let u down.. anyway, hows the weather these days hey! cray! anyway.. catch ya

  • JohnYoung146083
    John Young (@JohnYoung146083) reported

    @ReutersAsia Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

  • PHILIPDOWLING4
    Casus Belli 🇦🇺🇦🇺 (@PHILIPDOWLING4) reported

    How many other single points of failure does the Telstra network have ? How long since Telstra

  • TheCyclonesSka
    Tony Walton (@TheCyclonesSka) reported

    @Telstra "Sorry we let you down"!! What a load of spin bullshit!! You are nothing but GREEDY ARSEHOLES who aren't putting money into infrastructure, despite your bullshit!!! You never **** up raising your prices, do you?!! GREEDY ARSEHOLES!!!