Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (37%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Dubbo, Melbourne, Brisbane, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 41 minutes ago |
|
Sydney
|
Internet | 1 day ago |
|
Adelaide
|
Phone | 2 days ago |
|
Dubbo
|
Internet | 3 days ago |
|
Sydney
|
Internet | 4 days ago |
|
Brisbane
|
Phone | 4 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dominic Villa SC (@DominicVillaSC) reported@dowhatonemustdo @Telstra I was on a plane so couldn't use that service. But having been told it was either because of my plan or because of my modem, they then said they could just activate it at their end...which they could have done 4 hours ago
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Catherine (@catherinemary0) reported@AlanBixter @Telstra The troubles our poor telecommunications infrastructure caused during Ausfires few years ago, I can personally attest to,
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JW (@Judyw561) reported@AlanBixter @Telstra But it barely gives our public transport issues a run for the money.
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Andrew Bott (@ajbott) reported@Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?
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SNOOPREY (@SNOOPREY77) reported@Telstra If we can’t even get 5 bar reception in town that’s bad , admittedly it’s not everyday but we do pay for a consistent service do we not
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💦Lynton G (@charger189) reported@JOKAQARMY1 Telstra in Australia is pushing 6G by 2030 they have been deliberately lowering the bandwidth so people demand a better service
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At least my dog loves me ❤️🐕👩🏻🦰 (@Tawnee69) reported@goldengreekjr @AshPolitik As PM, John Howard spearheaded a major privatization program, selling $71.8 billion in government assets between 1996 & 2007 to pay down national debt. Significant holdings sold included a majority stake in Telstra, shares in airports, shipping lines, and defence-related industry
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Dane Trethowan (@grtdane) reported@OttavioMCMLXI I conversed with Telstra AI the other day to resolve an issue with my account and was pleasantly surprised.
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It's the climate, stupid! (@lightgolightly) reported@JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority
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Depresso Martini ♥︎♡︎ (@algorithmsayshi) reportedSwitched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣
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the what an election chocobo (@noreasonspec) reportedHas Telstra mobile been dog **** for anyone else in Sydney recently? Just tons more black spots of no coverage on 5g?
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SNOOPREY (@SNOOPREY77) reported@Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so
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pirate (@pirate71305695) reported@PaulineHansonOz @Mummymobbsback1 This is not a bad policy. It's pretty good. As long as the people representing the tax payers are legit and not multimillion dollar leeches like we had with Telstra. And also they must be born in Australia. No foreigners to run the taxpayers interests.
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Andrew (@andrewrdn463) reported@Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Rory Kilpatrick 🏳️🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported@SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium
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Colin Ritchie (@ColinCleanEnery) reported@sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.
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RedFive (@RedFiveynwa) reported@aussiExau @AFL @Telstra Who ******** are you even talking to
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Ruby (@Ruby3560) reported@asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off
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Hamish (@reach_hamish) reported@GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.
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calmingdown (@joey8bitz) reported@1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.
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RJHtweets (@RJHampson01) reportedToday’s customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.
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Trevor Hockins (@TrevorHockins) reported@FunkleberryTwit No, Howard's "non-core promises" were philosophically driven, not a response to a worsening situation. They included vows to "never ever" introduce a GST, not cut Medicare services, not to privatise Telstra, and that workers' take-home pay would not be affected, then WorkChoices
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Andrew Cattermole (@Zenandy1962) reported@ArtistAffame @Brocklesnitch I used to ring Telstra after my night shift and I’d doze off and wake up and still be on hold so I’d hang up and go to bed and try again next morning.
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Jumbarrawa (@jumbarrawa) reported@SocialPiranha3 @Telstra They sell chunks of lines to other companies that sell the lines cheaper. and offer better service how is that possible >
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peter (@rightwingpeter) reported@Jazzyy_rosee I never get past the Telstra AI answering robot , it drives me totally insane , I don’t wait anymore , directly complain on their website , they have a form , get your response in a day or so , otherwise you spend hours on the phone , then to totally piss you off try the NAB
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Waffle (@waffle_4489) reported@IceStationSpmda All the Telstra pay phones in my area need an antenna they just say out of service
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Andrew (@andrewrdn463) reported@Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience
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Philippa Smith (@PhilippaASmith) reported@Lindajwil @Telstra Sorry to hear you are experiencing issues Linda. Organisations have so little consideration for customers and it is unacceptable when, like you, they are having to deal with so much.
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Conrad (@SdadMyself) reported@SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?