Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Mallala, Melbourne, Toowoomba, Brisbane, Adelaide, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks and Cleveland.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Phone | |
| Mallala |
Phone | |
| Melbourne |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Arthur Rennick
(@Joffre2000) reported
Does anyone know why idiots ring up saying they are from @Telstra and asking if it is working OK. Especially when I don't have Telstra. Is swearing at them rude?
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Rob Gardiner💉💉
(@GardinerRob) reported
@Telstra @Stephmiccy Loyalty is great however reciprocating with customer service is just as good. Pity loyal customers don’t get the same offers and support as those they’re trying to woo over from other networks.
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WAus Jack Bauer
(@WAusJackBauer) reported
@Telstra Internet speed is still poor but it could just be my phone because it's always had poor reception, usually 2 bars. I'm using a Pixel 4a that was purchased in Australia
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Justin Herald
(@jherald) reported
@Telstra For me it's more "who's going to answer my call to Telstra " or "who's going to fix my coverage issues" after being on hold for hours trying to get help
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Neil McLean
(@neilmclean34) reported
@Telstra Hey guys, do you have any prepaid data sims for iPad that support 5G & eSIM functionality?
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Riley Hayes
(@_rileyhayes_) reported
@Telstra can you please fix the DMZ on your Smart Gen 2 modems that have a public static IP, I would love to be able to access my resources once again from inside my network using my public address (its a strange edge case but it worked before getting a static IP)
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ShantiJR
(@PatianaSwtor) reported
@Telstra Fix your network! NBN keeps dropping off.
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Jason
(@Stockstudent_AU) reported
@Optus Thanks Mary. VoLTE working happily. The issue is specifically when calling Telstra mobiles. This seems to be a known issue in the tech community.
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Kelly Baker
(@kellybakermedia) reported
Ah I see @Telstra ... your answer after many private messages is ‘can’t help - call the magical other people’. How very unhelpful. Not even a number or an email. Thanks for nothing. #telstra #useless
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Rob M
(@robdotcom71) reported
Just had a call from "Telstra Service Department" from I am guessing Scamcentral, Kolkata, India. I was happily playing along until he realised I know a thing or 10 about computers. I asked him what the problem was and he rudely said "the problem is in your head" and hung up. LOL
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David Osborne
(@Dave_OZ_) reported
@Telstra trying to get a release for a new phone which has been confirmed by you as returned 1 month ago. Every time your customer service team says wait 3 more days for your systems to update, but nothing happens. Who can help me? Because you’re customer service team can’t…..
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Wendy Barnes
(@wendywitchiepoo) reported
@Telstra There had been disruptions which have since been rectified. Except for people further up the Quorn Rd. 5710. That is something Telstra now has to fix.
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Rob Gardiner💉💉
(@GardinerRob) reported
@Telstra Not now fixed my own problems last week. Just appreciate customer service when required.
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Kelly Baker
(@kellybakermedia) reported
@Telstra how do I get a service person to my home? Four days without internet and six hours in chat only to be told ‘someone will call you’. CANNOT COPE!
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ilankesan
(@ilankesan) reported
@Telstra I got a call on my Telstra NBN phone from "John from Telstra" and he said there are some issues with my NBN. I told him Telstra usually sends me an SMS when there are issues and he promptly hung up. How do these guys get my number which I never give to anyone
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Tony
(@TonyIKnow) reported
So @Telstra increase my bill by 20% without warning, with no extra service AGAIN!
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Wendy Barnes
(@wendywitchiepoo) reported
@Telstra No phone service for 2 weeks. Pull your finger out. 5710
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StonefishHugger
(@mnxmoosi) reported
@ChiselTipss You haven't established that she's a Commonwealth employee. Aus Post hasn't been a public service for a very long time, same as Telstra
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Luiz
(@lhgraeff) reported
“Australia’s largest telecommunications company, Telstra, agreed a few months ago to buy the Pacific operations of Digicel, the region’s largest mobile phone network, in a deal funded by the Australian government.”
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Tony
(@TonyIKnow) reported
@Telstra You must have the worst customer service of any company I've ever dealt with. Increasing a disabled person's bill by 20% every month until I give up.
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JJC
(@JJC43941331) reported
@KittieLee07 Well make sure you don't take your self their as a customer. Corporates that marginalize when they are woke about everything else. Today I commenced taking my services away from the corporates that discriminate against staff - Westpac, CBA, Telstra.
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Bruce smith
(@Brucesm18536877) reported
@Telstra You get paid to say that but your network is dog shite everywhere. My phone is fine, the problem is you. Most stupid and common response from you. I put an optus sim in the same location and got 55 mbps when i got 3 mbps on yours. Give me a reason why i should pay more?
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💧michael white
(@familblanc) reported
Wow one day in at @Optus and @GladysB is already causing issues in safe labor seats. Over to the @Telstra hotspot
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深海リオ🍣🧜♀️Rio Fukai【New Cover - 神のまにまに】
(@FukaiRio_) reported
@Telstra I've called you guys and I know there's an outage in my area, all i'm asking is, can you guys PLEASE fix it
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F/A r9ann 磨
(@r9ann_) reported
@Telstra word is the most dogshit internet in the world like my internet down for 3 ******* days and they give me a sim that has a download of 0.5 mb
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Spyro31372
(@Dj_ruin87) reported
@Telstra #telstra is anyone else lagging like **** for no reason today: i restarted my router multiple times I am trying to stream on #TwitchStreamers and #YouTube and dropping fraames like hell I have no idea what else to do on xsplit heres my stream output below:
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Trevor Norman
(@TNorm22) reported
I did absolutely everything that @Telstra asked of me. As a loyal customer I was lied to, made fun of, ripped off and had my internet disconnected without any reason given. No-one could tell me what had happened. #goodbyetelstra stay tuned, I’m in a chat with someone now
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Dave The Happy Singer
(@HappySinger) reported
@Telstra Expensive, nightmarish support, really good social media crew.
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra ‘How is Telstra’ not constantly called out by the TIO for blatant lies will never cease to amaze me
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Scott Fitzgerald
(@ScottFitzG) reported
@seamus I often have that trouble logging in via the TV's catchup TV access, but not when I go in via Telstra TV box.