Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (48%)
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Phone (32%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Perth, Sydney, Brisbane, Nuriootpa, Mount Gambier, Canberra, Emerald, Gold Coast, Hobart, Kadina, Loxton, Cairns and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Adelaide |
Phone | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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MelanieM
(@MsMelM) reported
Anyone else suffer from compounded trauma from years of dealing with @Telstra? Dear Telstra, why is it so hard to get a new modem to connect to the exchange? The problem is at your end. It's been months and it's still not fixed
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YesItsLola
(@_SoShutUp) reported
@Telstra 'anything else' suggests youve provided assistance or service already and you haven't. zero. all i get is directed to what turn out to be the wrong depts. four wrong redirects today alone. i'm moving my business and pers accts to another provider. hopefully one not totally inept.
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MelanieM
(@MsMelM) reported
@Telstra Sent in a DM, the issue is with the Telstra exchange
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MelanieM
(@MsMelM) reported
@Telstra And I keep being charged at ridiculous rates. I've spent hours and hours on line to your respectful workers in Hyderabad but the problem is with the exchange here in Sydney @Telstra_news @Telstra
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Shane Bryan 🍺
(@ShaneBryan_IT) reported
@AdamFowler_IT As a TCO365 customer, how did you go handing control of licences over to Telstra? Willingly or not?
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Oz By Drone
(@ozbydrone) reported
So my regular provider is unable to re-activate my @NBN_Australia service after @Telstra "stole" the service from them. It is failing to migrate back. For my regular viewers, it is possible no live stream tomorrow. Thanks, Telstra.
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Camellia
(@Camelli79450301) reported
@TonyHWindsor @cruicerod @CroweDM Tell me about it. I live 90 minutes from Melbourne's CBD. Because my mobile phone service is so bad, I have had to install a landline and Telstra had to refund my telephone plan. .2Mbps. .2!!!
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astridmc🦆🐝🐞✈️🦆
(@astridmc) reported
@_SoShutUp @Telstra We were told they couldn't help and we needed to speak to the IT manager in the office, who happened to be the person they were speaking too! Couldn't off load that call. He persevered and finally had the issue resolved. But it was painful! good Luck
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Weltschmerz
(@weltschmerz84) reported
@Telstra Hi there. We signed up for Series S all access when it was first released. We were under the impression that it came with 24 months access to ultimate, however the subscription has seemingly run out. How do I resolve this issue?
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Scott the Scot
(@ScottRhodie) reported
@Telstra Yes but it’s a stupid system where people should just be able to use your website. Instead it goes straight to the app. Which isn’t working.
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Shane Bryan 🍺
(@ShaneBryan_IT) reported
@AdamFowler_IT Yeah at my last Org, that's how it ended up and it turned out to not be as bad as I expected. I'll be doing a comms review here next year and hopefully can find a suitable non-Telstra, org-wide Teams based solution.
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🕯💧🌱Jane MacAllister
(@JaneMacallister) reported
Few things are as time wasting and mind numbing as trying to deal with Telstra 🙄 If only access to stable internet and more than 1 bar of service on mobiles was universally available.
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💧Mike Stacey
(@stacesplaceoz) reported
@cathywilcox1 @Optus Optus is your problem, we switched to Belong which is really bargain price Telstra
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✳️✳️🐀🚒🔥🚑🚔 Phil (PM 4 Sewer rats) De Berrigan
(@tuppencesellman) reported
@eloise__sykes @cathywilcox1 @Optus I'm with Aldi and it only uses "part" of Telstra's network. There are plenty of blank spots especially out west NSW and Queensland where you get Telstra but not Aldi.
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Beefox3
(@Beefox31) reported
@Telstra There was actually, it only took me 7 hours and multiple customer support calls to find someone that was able to resolve the issue, it only took them a couple of clicks, an absolute joke.
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Nathan Dunn Racing
(@Horsebreaker) reported
Useless service from @Telstra have spent 1.5-2hrs a day since Sunday to fix what seems like a simple issue, every day they say ‘never worry, this issue will be fixed within 24hrs’, yet it still is not. Trying to get help with 24hr help but business help doesn’t start until 9am
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WhatAboutMaple
(@AboutMaple) reported
@Telstra Hello Telstra. I’ve been having ongoing issues. Every time I make a change, something goes wrong. Currently, I need an eSIM to transfer my number to a new phone. The order keeps getting cancelled. How can I speak to a local person? The last 8 attempts have not worked.
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Denise C AZ 💉💉 (🐕 x 🐩 x 2 mother)
(@SpudBenBean) reported
Gah! OH can't remember his Telstra Bigpond 'email' password (he never uses it - he gets me to email for him from my account, he's a luddite). So he clicked on forgot password... they'll 'email' a link to reset it. THAT'S WHAT HE CAN'T ACCESS, HIS EMAIL ACCOUNT!!!! 1/2
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MelanieM
(@MsMelM) reported
@Telstra Dear @Telstra, why is it so hard to get a new modem to connect to the exchange? The problem is at your end. It's been months and it's still not fixed
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🕯debbymyers😷💉🍩💧🌱🦜🦘🐨
(@bymyers) reported
@cathywilcox1 @Optus We've got Aldi Mobile on both our phones, never had a problem. On the Telstra network anyway. We have so much data because it rolls over every month.
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The Cannulator™ *Not available in stores.
(@Cannulator) reported
@Telstra Thanks Tori, I think I was able to self manage. The support paths for Velocity customers seem to have been down specked. I was disappointed being palmed off when Telstra caused the email problem is platform transition.
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Dave Hall
(@skwashd) reported
Saying a prayer before heading into the @Telstra shop “God, grant me the serenity to accept that Telstra will never change, courage to get my SIM activated, and patience to not lose my **** when they inevitably **** it up.”
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MelanieM
(@MsMelM) reported
@Telstra Dear @Telstra, why is it so hard to get a new modem to connect to the exchange? The problem is at your end. It's been months and it's still not fixed
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YesItsLola
(@_SoShutUp) reported
never has there been and never will there be a more useless co than @Telstra. technical specialists who cant assist with a tech Q about a telstra router, trf'd to wrong depts, inability to answer basic acct q's. THE ABSOLUTE WORST and thats quite the achievement. closing the acct
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Aida Evanian
(@AidaEvanian) reported
@Ticketek_AU can you help? I’ve purchased Billie Eilish Perth floor tickets by accident - the Telstra pre-sale link and page was crashing and being hard to use and noticed I purchased the wrong show when it was tooo late!!! Ahhhhh
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Tanya
(@tigertufftanya) reported
from
Melbourne, State of Victoria
@Gizmobud @RayRockyDog @Foxtel I just signed up for the trial. And yep, as a Telstra customer I can get a discount 👍
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Stefan Tapp
(@StefanVXR8) reported
@Optus Can you explain why since renewing my contract I get several spam calls every day? Never had them before or when I was with Telstra….
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Beefox3
(@Beefox31) reported
Hey crew, due to the total incompetence of my ISP I have no internet for unknkown amount of time, hope to be live soon! Also **** @telstra customer service, worse in the country. :)
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Cutho
(@cuthbertsoni) reported
@cathywilcox1 @Optus Possibly inner west. Very limited coverage in our flat street in Newtown. Had to go outside to make calls. Also, on a trip to the Kimberley, fellow passengers on Telstra having Eureka 💡 I’ve got coverage moments coming over red dirt hills. Best I ever got was Emergency Only.
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Hippocrates News
(@HippocratesNews) reported
We just phoned Telstra to arrange service. The "team member" closed our conversation by ordering us to 'GET VACCINATED!" We couldn't help replying that our vax would never happen, and that Telstra should be ASHAMED of promoting these lies.