Telstra Outage

Day 4.. Online self test says there is a problem and will need to set an appointment with a tech. The online system then experiences problems and you need to ring a 1800 number.. the 1800 number then hangs up on you... Well Done @Telstra

@Telstra 5th broadband services outage of the year with husband and three teenagers at home trying to work/school. Suburban Sydney not good enough and status not being updated online!

to contact them re #support @Telstra forces me to get #android so I can run their #app so I can see why my domain is not #whitelisted so I can email #bigpond #email

@Telstra 👇👇👇 give me instructions how I can cancel my service. Thanks overwhelmed social media person

Help @telstra

24 hours with interrupted internet service. Telstra still given no answers to why it’s out or when it might be fixed. The claim of one day has been replaced by ‘to be confirmed’. Online business could be losing money and I wouldn’t know. Imagine if it was Melbourne CBD.

@Telstra shocking service for a new customer. Haven't even got my modem yet but I will be cancelling my contract.

Seriously @Telstra why all of a sudden is there no time frame of when our areas technical issue will be fixed. Originally said it would be fixed by now and now no time frame at all. So frustrated.

Please RT. happening again! @Telstra please unblock my email account. My account is paid in advance. I even tried Telstra Platinum pay service. impossible wait time @UltraHosting not responding. @Telco_Ombudsman Reported last year and no explanation or resolution.

We are impotent, crippled, for once again or telephone systems have been disabled. Probably by Telstra, because they have form with us. We are a medical practice, working in a pandemic. They mess up, but it is their policy to make us wait for them to fix it.

@Larawithabird Bloody Telstra are horrible with their data!

@Telstra our NBN cable hell continues. March 5th was the date when the NBN service was supposed to replace my broadband cable service. You cut the cable with no warning and have not orchestrated the NBN connection. Almost a month with no internet. can you please sort it out

@connor_daren @Telstra Well can't help you with that a lot can interfere with it doesn't help when they cut corners either. BTW I will never use telstra. Charge too much and supply so little

@Telstra I need to disconnect/cancel my account as I’ve left the country and don’t want to continue being charged my mobile plan monthly. The app & website is so frustrating it won’t let me cancel anything online and when I call 132200 to disconnect it sends me back to app! Help

The internet in Northern NSW is SO bad @Telstra, that I barely made it through a Telehealth call with my doctor, and attempting to watch 1 TV episode on @NetflixANZ was pixelated, buffered 4 times. Ultimately gave up. Forget about education in Rural areas at this time. No chance

@Telstra internet has not worked last 24 hours please help

@connor_daren @Telstra So add the wifi on top and you get a slow down

@connor_daren @Telstra Yeah I know my mobile network I was talking about sorry should have been more specific. More people have a mobile service than they do a home service so the load is harder on both. Young people in particular really on their mobile for the internet as well as calls

“which has seized near total control of the news cycle. The crisis has effectively forced the govt to put any non-essential spending on the back burner & comes in the wake of last year’s review of the Australian Public Service by Telstra’s—David Thodey.”

@Standuseurvoice @Telstra That makes perfect sense & I understand that but it's not necessarily the network. I'm on mobile Wi-Fi out here because there's no NBN or ADSL but all the towers in my area are only 13mbps. 2 do over 150mbps but only within about 1k of the tower after that is 6 -13mbps.

@connor_daren @Telstra More people at home using the internet at the same time. I am on a different network and usually have brilliant service but it has slowed down a lot. Same with the NBN.

In there tough times I’m very thankful that Telstra does not run the nbn network and Vodafone nbn exists. Having stable internet and being able to take voice calls and sms has been amazing. #vodafone #telstra #nbn

@Eclipsae excuse me i think we are forgetting about Telstra, they legit cut my internet, gave our account details to some rand person with the same name as me bc they thought it was us. and are still trying to get me to pay for it, and the net speeds were awful and we still got dropouts

@DrYobbo @Spannerx12 Telstra did give me an extra 15gig on the stupid expensive 4g modem I keep for podcasting…

The only bills in Australia Frontline workers like doctors and nurses will get help with is their telephone bills as Optus and Telstra are wavering them so they get maybe free or discounts

@Telstra just wanted to let you know your internet has been beyond useless lately, so has any type of customer service, live chat, phone number and social media. I’ll be expecting a hell of a discount on my account.

@Telstra @AndrewW77626044 Stay connected, are you serious. My cables been off and on all day, couldnt get through to the call Center and you guys have the ***** to talk about staying connected, get off Twitter and fix the damn network!

@Telstra give your loyal customers a break and offer at least an extra month to pay their bills. Lead by example and factor in the scale of job loss in how you treat your customers. The Govt. and big banks are all doing it. You aren't.

@GordyPls Love that scam. Telstra has NEVER rung me ever unless I owed them moneybags

@mimionthetown @KeithKaren1 @lynlinking 6. NB: These articles by Nick Ross have been removed from the ABC website. Maintenance of the copper network cost Telstra $1 billion/yr. 20 Dec 2015 all costs of upgrading & maintaining the copper and HFC networks was passed to the public..and we still paid Telstra the $11bn for

We would like to cancel our service with Telstra. Please contact us. #Telstra #poorservice #Telsrafailure #Cancel #Telephone

We would like to cancel our service with Telstra. Please contact us.

Who would have thought. @Telstra network is worse than @Optus. Was doing so well on @AutoChess2019 too... then that lag, followed by stand still. Needless to say, lost the game soon afterwards.

@Telstra Been trying to get you guys to fix our small business phone line & internet for 2 days now. They said they will send someone out yesterday or today. No one has come. We're losing business & customers. Please get someone to fix it 234 Nepean Highway, Edithvale, VIC 3196

Argh told today it will take 3/4 weeks for Testra NBN (we have it connected) to make a connection happen in an office somewhere in the world - we were told 2-3 days so our wifi is only working if a mobile SIM card in it- sooooo slow .@Telstra .@marshall_steven work from home-sure

@telstra your technology solution cannot be world class if cannot run chat services online in crisis. easy for such service to be run remotely from home.

@Telstra NBN either incredibly slow or not connecting all day. No outages listed.

**** man.. this whole time I thought it was a real global pandemic but it turns out Telstra just want to control my thought process so I upgrade my data package and handset 🤯

Ughhh so annoyed right now. It feels better to ***** about it. But it’s just unconceivable that I’m gonna be dealing with a collection agency in a time like this. If I can drop Telstra as a service provider, I definitely gonna look at it. 😞

@Telstra I’ve been trying since the 21st March to get my bill sorted. 24/7 directs me to chat. Chat has zero staff. Bill says it’s overdue even though it had 10 days before it was due, you’ve also added a $5 per month Bigpond chat that I’ve never asked for (never visit Bigpond)

And the issue here is not an inability to pay, but a direct debit failure & an inadequate method for Telstra to inform me that the direct debit was not successful. Contacting customers with a blocked number is not adequate. No emails. No online account notifications.

Seriously the anxiety dealing with this now when usual business has been completely shut down because of #COVIDー19 ... @Telstra you can wait until Monday to find out when I will fix up the bill.

@DSimpso11 @byalexfry @WarnieDT @TroyHallam @dRoy @j0sharp @travfitz @EllenWhiteAus @Davelennonabc @GerryGannon @roseycatherine @Currajugle @nrcollard @Jenkins_Cath @AgPeriUrban @FionaLakeAus @stationmum101 @vet_vickyhudson @anna_elizbeth @RebeccaKelsall @SheepishSophie @lambingtales @nicktho1 @ExeValleyLamb @LadyHaywire @KatpEvans @Bovidiva @jojolarrieu @SashaDistan @davidbarrettvet @CapMeister @EJuler @BcfCarol @muddymuddymum @Hebrideanrefurb @Clays2Game_Lady @WendellThomas14 @1noeloconnor @GertJanHendrik3 @karenfthompson @MikeCrawshaw4 @levelslamb @GelstonLamb @Lillady @R_o_s_i_e_H @MRF_1983 @brycescott1995 @Josh_Duane @minnoDT @dansharp95 1. Telstra customer advisor 2. Telstra counter guy 3. Telstra slave 4. Telstra ***** 5. Sold phones on gumtree

Wow. @Telstra has sent a collection agency to recover an unpaid business bill - at a time like this - **** you. I realise this gonna activate some socialmedia team response. But it’s not gonna change that I’m gonna be wasting my day tomorrow dealing with a Call centre.

@Telstra Ordered connection on 20th of March.Not connected. 2 hours in a queue before someone picked up yesterday.Promised call back this morning.Nothing. 2hours in call queue tonight and then cut off. I cannot access your online system because you haven’t activated the service. Help!

@Telstra any chance of an update on SR1-2412170055155 I've got to work from home at my new flat and worried I won't be able to get access :/ I move in this weekend and don't have any information on if this is progressing at all (I may need a new ISP if Telstra can't help)

@Telstra @Telstra - it’s still an issue. It isn’t a first time activation issue. I’ve had this phone for 1.5 years now and happens at least once a week.

@Telstra @NBN_Australia Internet drops all day! This has been going on for 4 months now, on and off. I have cancelled my direct debt and not paying my bill until a perm fix is found. #NBNISRUBBISH #Nbnisnotready

very poor @Telstra 4pm WST and business support closed. time to move this line. Plus 2 X 2hrs calls not answered. 6mths of drama

jade just put me on hold and i’ve never been on hold before and the MUSIC IS SO ******* WEIRD TELSTRA WHAT

@Telstra I requested to move to an unlimited data plan because my 550gb NBN plan was unbearably slow and the latency was unbearable. I upgraded through the website and nothing happened. Then support told me my call couldn’t be handled. At least move me back to the old plan please

@Telstra, home internet is down. Working from home this isn't the best service right now!

@Telstra Tempted to escape this scary world. But at this time of crisis $34 donation can help starving people. Maybe bundled this to retain clients. People might not be able to maintain internet payments for long.

@Telstra - how hard is it - transferring HFC cable to HFC NBN. Physical connection was complete in Jan...still haven’t been rolled over and but have been given the run around by phone support

@Telstra Seriously. You have offered me 1 gb per day at $10.00!! I tried to tell you that I don't want that stupid offer, but I could not get through. you have now charged me over $120.00 on this bill. I have tried to call you and have been on the phone for 2 hours on hold. I hate you

@Pendulum247 @catedempsey And here I thought it was because our rural cousins most probably had poor infrastructure support. I've been caught out many times where there is no #optus, only #telstra, and so close to the state capital.

@_West_Sydney_ With what's going on the world and we need a GAY Telstra add, GAY=Got AIDS Yet, Telstra need to stop this add I have change my telephone company, I will never use Telstra again, hope they go bankrupted.

@AceF1910 With what's going on the world and we need a GAY Telstra add, GAY=Got AIDS Yet, Telstra need to stop this add I have change my telephone company, I will never use Telstra again, hope they go bankrupted.

So I moved @Telstra will instal adsl line after the pandemic is over in 2-3 weeks 😂😂😂. Added three mobile devices I never signed up for & no sims for. Paying for wifi I can’t use. No resolution at all after three days of empty promises. Doesn’t @ScottMorrisonMP pay you enough!

@Telstra I can not even begin to explain HOW ******* SHIT YOUR CUSTOMER SERVICE CONSTANTLY IS !!! p.s fix your shitty app im OVER IT