Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Gold Coast, Adelaide, Yendon, Melbourne, Brisbane, Sydney, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Gold Coast |
Phone | |
| Adelaide |
Phone | |
| Yendon |
Phone | |
| Melbourne |
||
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Harry ☻️
(@some_emergency) reported
@Telstra @moonyeyed Telstra service is so **** even walking into a telstra store is a nightmare you guys are hopeless and need to have a hard look at your customer service especially response time
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Gaele Maat
(@GaeleMaat) reported
@favfavalore 2/ if Telstra would employ well-trained staff & pay them to actually HELP the customers. They pass the customer from one unqualified-but-willing-to-try staff member to another. All of them ask the same questions & make the same promises but nothing is changed by the long day's
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Paula Boardman
(@PaulaBoardman) reported
@annaspargoryan As someone who worked adjacently to telstra, we would always advise people with problems like this to go to the TIO. They usually have it sorted within 2 weeks.
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ꜰʟᴏᴜɴɪɴ 🌙🏹🔞
(@FlouNinVT) reported
@FukaiRio_ You and me both. **** Telstra I wanna cry.
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🅐nⒶrcHo-t🅐oiSt
(@anarchotaoist) reported
@DavidLeyonhjelm The government is behaving as if they wish to shut down Optus, centralise all telco operation (& internet) under Telstra in a plan to i.d, monitor and control all communications. #TheGreatReset
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Fiona Lake
(@FionaLakeAus) reported
@Telstra Excellent change, win/win from absolutely every angle, having call centre jobs located in genuinely regional locations - regional Aus $ injection, society benefits, higher customer satisfaction. Fingers crossed @Qantas follows suit as O/S call centres also infuriating. @VicBStard
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Harb
(@Harvarine) reported
@ItsTheHermit tbf it's not every month but it happens often enough that it's pretty annoying. Telstra service is okay where I live but I also live right next to an optus tower so it's usually fast
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jiwoo o
(@jiwooo65376357) reported
Telstra is probably the worst Australian service ever because they don't care about putting more effort in customer service. @Telstra
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rei
(@evilupdog) reported
**** YOU TELSTRA CAN YOU JUST WORK FOR GODS SAKEE
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steve
(@ethan04728302) reported
@Telstra @originallyAg Yeah Telstra might want to have a quick check mate, half your network is down by the looks of it
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James ROWE
(@JamesRO21209910) reported
@samanthamaiden @liammendes if you want eveidence of the theft of data from @Telstra i 2018 message me direct 900,000 customer records stolen Telstra covered it up
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Andrew Deakin
(@andrewl5059) reported
The @Telstra app & general retail service is exceptionally unhelpful - treats me as a business, despite always being a residential user, & fails to respond when change requested.
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TW Campbell
(@tw_campbell) reported
@9_Moley @PenrithPanthers @TheParraEels Really bad look from the NRL to allow crap Telstra caps to be handed out to the kids. I mean how cheap is that! They had no Premiers caps left?
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𝙋𝙚𝙩𝙚𝙧 𝙍𝙚𝙡𝙥𝙝
(@PeterRelph) reported
I hate my Telstra Shop, I feel lost & confused when I'm anywhere near it. Having to explain my problem to a teenager after waiting half an hour or more for them to do their fingernails only to be told to ring Telstra. Once it was friendly advice & a cup of coffee, now automatons.
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Ali Hamlap
(@hamLapAli) reported
@Telstra Thanks Dan. It was saying there was no outages but pay experience has proven its not always up to date. There was planned outage till 6am in guessing its going for longer
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Gaele Maat
(@GaeleMaat) reported
@favfavalore 1/ I agree with your comment, of course. But I have another pet peeve, & it's due to the terrible NBN the eternally-damned Coalition installed. I live in rural QLD, where old copper wiring is almost useless. Telstra's service here is "chancy" at best, but it wouldn't be so awful
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Kate Roberts
(@RochyKate) reported
Hey @Telstra why is it so hard to find a phone number for you to talk to a real person about a technical issue? Issue with my internet, so doing it online not easy. Using my @VodafoneAU phone for this tweet. Maybe I'll just swap internet over to another provider.
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Lawrence Finn
(@Hipcatprintery) reported
@WhistleOut_AU They don’t have choices and the Telstra network was privatised before it was complete leaving most rural areas absolutely useless in terms of coverage regardless of who you “choose”!
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stressica. 🌻
(@moonyeyed) reported
I tried contacting telstra to discuss financial hardship support but they still haven’t gotten back to me so my phone is getting cut off tomorrow :) really fun. I get paid on thursday but I only worked 1 1/2 shifts last week which will hardly cover groceries and travel yewww
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David Ward
(@Farmer_Dave999) reported
@JasonofSyd @RavenZech2 Optus is a lot better than Telstra I've complained about service to both & Telstra is like talking to a brick wall, too thick to be able to get through #arrogant
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Notsmart_ai
(@Lu20Inc) reported
@FukaiRio_ Bro i disconnect from Telstra every 10 minutes and i live right next to a signal tower. I can't 😢
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Cᴀʀᴏʟɪɴᴇ Bᴏᴡᴇɴ 🇦🇺🇳🇿🙃🌸
(@speechwoman) reported
@Telstra Actually, I just remembered I had fuether discussion with Telstra tech support people when NBN became available in our area.
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深海リオ🍣🧜♀️Rio Fukai【3.0 Debut｜10.8 22:00AEST】
(@FukaiRio_) reported
I bet with my boobas they're gonna stalk who typed the word "Telstra" on twitter and say "oh sorry to hear that perhaps you can throw us a DM see what we can help?" to ACT LIKE they did sth for you in public lmao
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Nicole Daisy
(@NicDaisyG) reported
@Telstra Thanks for your help Lauren. I have messaged you. Unfortunately after an hour on the Telstra chat messaging service they still won’t give me a reference number. Hope we can rectify.
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Au Purrr , #IStandWithUkraine
(@ricklevy67) reported
******* @Telstra want me to pay $1008 , that I have already paid via thier #bpay number 7773 through online banking , otherwise they want reconnect my nbn . I have no internet , iview or sbs on demand , i have made a complaint to communications industry ombudsman #telstra
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Mark with a k
(@MR0808) reported
@timrosen35 @Optus Yes, my wife used to get cut off when we were on the phone (she was Optus). We're both on Telstra now and there are no issues at all now.
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Stefan Rossi
(@stefanrossi_) reported
@Telstra Spoke with the ombudsman. They escalated it after not being able to fix this or get a credit for the wi fi booster I paid for due to your bad service. Tech replaced my modem, didn’t work and the response was basically “nothing more we can do” I like 7km’s from the CBD
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Anthony Sexton
(@anthonysexton) reported
Is there a telco that is good to deal with in Australia? @Telstra have the network, sure, but their customer experience and support is the worst. Todays example- store tells me yesterday to come back today at 9am just to get a sim. Same store is closed today!!
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Baz Scott
(@bazscott) reported
@tomizaks Unlikely. But they will be able to help with creative ways to say "we're not going to help you". (I moved to Telstra last week. The rest of the family are awaiting Telstra SIMs now. Four customers lost not because of the event, because of Optus' ****** response to it)
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jamesgiff2009
(@jamesgiff2009) reported
@dazngroup Contacted before and advised on the issues of playing back content via the DAZN app and I am based in Australia Here is Australia I use Telstra which is a premium provider with download speed of 107.5 Cannot watch content back but no issues with Kayo, Fite etc