Telstra service status: outage reports and connection issues
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Townsville, Brisbane, Kurrara, Hobart, Perth, Melbourne, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 15 minutes ago |
|
Townsville
|
Internet | 5 hours ago |
|
Sydney
|
Internet | 6 hours ago |
|
Brisbane
|
Internet | 7 hours ago |
|
Kurrara
|
Internet | 7 hours ago |
|
Hobart
|
Phone | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robert McAlister (@mcalisternz) reported@Telstra I’m very upset Telstra I’ve been trying to sort out my problem for over a year now and keep get passed around to robots all I want is to talk to a person this is unacceptable get me a number to a real person please this is unacceptable I’m unable to use my service
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Emily Stretch (@EmCharlotteAnn) reported@BradMclean90 @Telstra I was wondering if it’s affecting phones. I’ve had other apps mess with my phone before. Spoke to Telstra today and they’ve tweaked network in my area, so I might be completely wrong. Time will tell!
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Jonathan Rabbitt (@JonathanRabbitt) reported@kevinbonham @BarnsGreg @DaveSharma It's more like Telstra kicking a customer (or customers) off their network, and then colluding with their "competitors" to do the same.
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garth18 (@garth182) reported@NBN_Australia So are you saying @Telstra didn’t notify me on time, or is this an @NBN_Australia issue? Why couldn’t this be done overnight or on a weekend???
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Johnny Gong (@JohnnyGong9) reported@Telstra having trouble with your internet service here. I have been waiting on the phone for more than an hour. Any luck I can find some help?
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KiwiVT | 🇳🇿 VTuber | 🔞 | 🏳️⚧️ (@kiwi_vt) reported@ArcusArmis *cough* telstra is **** they screw with peoples contracts when ever they can, they have the money to upgrade to a 200 tb/s system but they only stick with 26 tb/s cause they just want to keep the money
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SA1278 (@SA1278de) reported@eevblog @JesseisSintar Looks like it doesn’t support VoLTE on Telstra because it’s not enabled in the firmware.
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Dan (@UnDiluted7) reportedExperiencing the highs and lows of customer service today. @Telstra (who made the mistake in the first place) absolutely awful, unapologetic and slow. @auspost who simply delivered to the wrong address provided by Telstra great, fast and apologetic even though they... 1/2
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debbiep (@helphelpandhelp) reported@BreakfastNews So can we all break the rules on terms and conditions of companies? . Cause I'll start with Telstra whom is putting up rates from Oct on an NBN service that we still deal with daily dropp outs or slow slow slow loading
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Floyd the K (@floydthek) reportedNothing like spending 20 minutes trying to fix something using Telstra's useless app and slightly less useless website only to finally call them and get the perky 'if you prefer not to wait, try our app and webite' message.
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Jeremy Thomas (@JT001) reported@Telstra No, just took way too long to eventually get through to someone who was able to confirm that you hadn’t processed something from last Thursday. So a standard customer experience.
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TheMindOfCallum (@OfCallum) reported@Telstra Hi Ivan, we had an install appointment that we tried to reschedule. It’s a first time NBN instal for this property. We have the Telstra modem. Cannot secure a new technician date on any Telstra channel as your app doesn’t work and the stores can’t help. I need help ASAP
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Aussie_Mike (@AussieMike4) reported@Telstra @RedpathAARON our service has been down for 3 hours and we never received a message via email or text. I just checked your service interruption page and it says it will be down until Wednesday and then you will be doing a service upgrade on Thursday and Friday. So no service for a week?????
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Paula Hassall🐘🐺🐶🐬🦭🐳💚💙 (@PaulaHassall) reported@Telstra Hi, Matthew you know thought to check there but did ring up on Saturday and was told that there was no problems from your end but something is not right
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Steve - GTS GM Via Patreon #TeamGrim (@ABlissedSecret) reportedAlso a @Telstra technician was supposed to come fix it on the 7th but guess what? They no showed brilliant work Telstra you have the "best" customer service.
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Rxstyy AU 🇦🇺 (@RxstyyAU) reported@Renzor__ @Telstra WiFi or Ethernet? You shouldn't have these issues if using an Ethernet cable
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Floyd the K (@floydthek) reportedbeing honest with Telstra's robot just means I get a text message with a link to the not-working app and a hang up. This time, when they said 'So, what's your problem about?' I just answered 'argleurngronk' until they gave up and put me through to a person.
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Angela Cowan (@Denvirsathome) reported@Telstra @PDenvir Tom @Telstra this mornings clusterfluck of trying to confirm our connection to NBN is proof positive that no-one at either Telstra or NBN knows what is going on...what poor service. 7 months to get connected...and continuing....
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Steve - GTS GM Via Patreon #TeamGrim (@ABlissedSecret) reported@Telstra No contact at all, no call no email no SMS. I've normally had good service with Telstra but since the start of December last year I've been getting 0.2 Mbps speed can't do anything with that.
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Hariklia (@HaHaRiki) reportedMy elderly parents have been @Telstra customers for 48 years, but still nothing being done to help them. On the same roundabout today as I was yesterday with messaging them. No reliable phone, both 89, one with dementia
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Ryley (@Renzor__) reported@DrugsRats @Telstra on your own host? get fked with always on 100 down you were just hosting what do you mean
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Danielle Bayard (@daniellebayard) reportedOnce again @Telstra are proving to be pathetic. A modem for a house move promised on 31/12. Nope. Then last Friday. Nope. Now 3-5 days. Really? Have time to send me an invoice for a service not provided but can’t arrange a courier! Incompetent liars.
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Paula Hassall🐘🐺🐶🐬🦭🐳💚💙 (@PaulaHassall) reported@Telstra Oh ok, Thanks. I may have to get a cable right? I have no problems with the tv just laptop and phone
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illiards (@illiards) reportedDear @andy_penn, my nbn service has now been down nearly 7 days. All I have is an INC # and no updates. Is this 'acceptable' customer service? .....#thoughtnot @Telstra @NBN_Australia
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Paula Hassall🐘🐺🐶🐬🦭🐳💚💙 (@PaulaHassall) reported@Telstra Hi Ivan, thanks for getting in touch this has been happening for at least 2 months but will say it hasn't been too bad yesterday and this morning
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Ryley (@Renzor__) reportedI WILL BE SO MUCH ******* BETTER IF MY INTERNET WOULDNT GO TO 100+ PING AS SOON AS ONE PERSON IS USING ******* NETFLIX! @Telstra FIX YOUR ******* ****
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Aussie_Mike (@AussieMike4) reported@Telstra @NBN_Australia no service for a week!?! this is ridiculous!! It shouldn’t take you a whole week to fix an outage. you do realize everyone is working from home and relies on your service. get your 💩together!! #poorservice #telstra
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TheMindOfCallum (@OfCallum) reported@Telstra Hi Ivan, this is a first time instal of the nbn. We had an appointment had to change but cannot seem to reschedule it through any channel. Please help
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DeepNeuralNetworks (@deep_neural) reported@bhagdip143 @flashmouse HP, IBM, Hitachi, Fujitsu, Telstra all use to play in the data center 'real estate' game. Everyone sold this business as the model isn't sound. Interactive have services and support model. Empired also host. But Next DC and DC2 get paid bugger all for hosting racks of servers.
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Paula Hassall🐘🐺🐶🐬🦭🐳💚💙 (@PaulaHassall) reported@Telstra No I just use the wifi my place is not big so shouldn't be having issues as a friend said that her wifi is good and she lives in a big house