Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Townsville, Melbourne, Sydney, Mandurah, Brisbane, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point and Mallala.
| City | Problem Type | Report Time |
|---|---|---|
 Townsville |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Mandurah |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝑹𝒂𝒕 🌿 𝑵𝒆𝒕 𝒛𝒆𝒓𝒐 𝒃𝒚 𝟐𝟎𝟐𝟓
(@FabrikRattejaks) reported
Thanks Telstra you ******* trash heap of a company. I can't believe I ever thought you cared about your customers. Someone please tell me they've had better experiences with other service providers, I never want anything to do with Telstra ever again. Jesus Christ.
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amazing qualities
(@rorter65) reported
@Telstra do not connect with @telstra useless telco, **** customer service . They won’t process my complaint to a customer relation officer. Joke
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Megan Barrow
(@MeganBarrow) reported
@Peter_Fitz Scam. My poor mum was scammed by similar saying they were Telstra.
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🌏Henry Ross
(@Lincolnabe123) reported
@MikeCarlton01 @Peter_Fitz I’m getting several a day plus txt messages about parcels needing to be delivered from quiet out of the way Australian towns. The Telstra network has been hacked, yet they won’t admit it, or else they don’t give a rats !! 🤬🤬🤬👎
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Peter Stevenson
(@PeterJStevenson) reported
@Telstra No it's been long-term as I think the signal strength for most mobile networks have problems in the area where my house is. Up the road about 100 meters it's fine but not where I live.
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Cakady
(@Cakady_) reported
@mmaaadiii @Telstra WTF!!! This hurts my feelings, cancelled 2022???
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Roo Bar
(@roobar99) reported
@Peter_Fitz treat every phone call from your bank, Telstra, Microsoft, Amazon, and so on as a scam call; tell them to email you about the problem and you'll sort it out; they never do
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Robyn T - Put the Libs Last. Sewer 🐀💉💉😷
(@gurambae) reported
@Peter_Fitz Amazon, Telstra, Post Office, Prepay, Paypal you name it. Usually I just hang up. They don't even know your full name if you ask them. All they have is an automatic dialing machine, no info. Often the message is pre recorded. How dumb do they think we are?
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Michael
(@reachmike0428) reported
@Telstra Well being able to speak to someone who can actually fix the problem we are experiencing would be appreciated. We have been trying, unsuccessfully, for months. We purchased a new 4g modem (we live in the country) and it has not worked since day one.
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Matthias Schreck
(@Sardionerak) reported
@Telstra I'm now with customer support agent no. 3, a quite helpful John Michael. He's optimistic. I'm trying to be... but we're almost 3 full hours in, so who can blame me for a bit of pessimism???
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Cyberkite
(@Cyberkite1) reported
@ALDIMobileAU Intermittent outages in Springvale VIC and surroun suburbs. Iphones and Androids affected. Is that a Telstra outage?
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Nicole
(@GawthorpeNicole) reported
@methead13 @Telstra I do have much deeper problems 😬
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KPayne
(@KayePayne) reported
@Telstra Home. But no service at the moment.
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Michael
(@reachmike0428) reported
Can anyone tell me how to get @Telstra to respond without being sent in a loop of call support who say go in store who say call support. Repeat loop forever!! #worstcompanyever.
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sobrietysux
(@_sobrietysux) reported
@THEGOLDENMILE1 @Matt_of_Geek @ChrisMinnsMP The business itself being private and the infrastructure are separate issues. Telstra being private is good. Infrastructure being private is bad.
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Narelle Drage
(@LahGirl747) reported
@Telstra No, just continual dodgy mobile service. It’s been discussed many times before and I’ve moved on. Life is too short to waste any more time on hold to a Telstra call center or returning calls to Telstra employees who have no idea where we are.
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Scott Taylor
(@BennSocialist) reported
@Telstra A technician was promised between 10AM and 2PM today, 4 January. After having no service for 12 days, a missed appointment on 29 December, a Telstra complaint and a TIO complaint (in progress), I certainly hope so. Please confirm I’m not waiting (again) for no reason.
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Copyright-free Xinnie the Pooh
(@dobes) reported
@jxeeno Telstra is already flogging it as free premium service
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𝑹𝒂𝒕 🌿 𝑵𝒆𝒕 𝒛𝒆𝒓𝒐 𝒃𝒚 𝟐𝟎𝟐𝟓
(@FabrikRattejaks) reported
OKAY So it turns out I'm stuck with the cheap, ****** modem Telstra gave me, because the company DELIBERATELY barred me from using any other modem except their garbage tofu-lookin plastic boxes. The guy on the phone legit would not let me switch back to our good modem...
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CoolJosh3k 🇦🇺
(@CoolJosh3k) reported
@Telstra Since early December I’ve had as much as 1 scam/phishing SMS every day. Does Telstra have plans to address issues like this in the near future, or should I perhaps finally change to other provider? The pattern of these messages is always the same.
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Bundus
(@Giragirl) reported
NBN is ******* useless and telstra are bastards that have closed a job that we've been complaining about for years wanting them to fix it. The wiring needs to be replaced but nooo they use more tape to hold it together even though it barely functions
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Nicole
(@GawthorpeNicole) reported
@methead13 @Telstra Bad google 😤
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Scott Taylor
(@BennSocialist) reported
@Telstra I’ve been on-hold for an hour. Why do you think I’m tweeting? Complaint Reference No. is 27112905.
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Matthias Schreck
(@Sardionerak) reported
It's done. This conversation began at 10.21AM, and took until 1.57PM, more than 3.5 hours. The final customer support person resolved my request within about 20 minutes, which was my initial expectation when I started this morning... @Telstra , you've GOT to be better than this!
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DRX
(@FilthyDRX) reported
Going on 17 days with out service from @NBN_Australia… @Telstra have done all they can, but this mob from #NBNCo are yet to restore service, nor have they updated impacted parties. Such a joke man…
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Damian Karaula
(@MentorHub_au) reported
@Telstra Dear Telstra just managed to start my first day on holiday and I’ve been on the phone for half a day trying to prove that I have sent my old phone back so as to avoid being charged an amount of $453 and having my mobile service restricted please advise
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jenna
(@daaechristines) reported
@Telstra Oh darn! But I do need help with something else now, I’m setting up an Apple Watch & want to add the Telstra One Number but need to log into my account & I’ve asked for it to send me my username a trillion times but I’m not receiving it. I am stressed pls help
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mmaadii
(@mmaaadiii) reported
@Cakady_ @Telstra SHUT ******** UP, NO YOU WONT
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Michael
(@reachmike0428) reported
@Telstra I sent a DM, got an automated response pointing me back to the service bot that tells me it cannot talk to me. Is that what you call helping me???? #worstcompanyintheworld
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Matthias Schreck
(@Sardionerak) reported
I have now been 'conversing' with a @Telstra customer support person for two hours and 30 minutes!!! All I want is to get a new plan for a new address... wow. I would have thought this was a standard thing, seems it brings Telstra customer support down to its knees.