Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (35%)
- Wi-fi (10%)
- E-mail (8%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Dubbo, Adelaide, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 16 hours ago |
|
Brisbane
|
Phone | 21 hours ago |
|
Melbourne
|
Internet | 1 day ago |
|
Brisbane
|
Phone | 2 days ago |
|
Dubbo
|
Internet | 4 days ago |
|
Adelaide
|
Phone | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jimmy James (@sandmanute) reported@Adam_and_EVs Mate you don’t listen. I have no other choice. It’s fast, reliable and simple to set up. My alternative is standing in a corner of paddock trying to get one bar of service on a phone. In the real world it’s so much better than any of the crap Telstra tried to get to work.
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LWright (@wright_l90101) reported@ajbott @Telstra Population growth has overwhelmed the Telstra towers in lots of areas I am told, congestion causing a lot of the problems. I have been told towers are being upgraded over last 2 weeks but I imagine it is a slow process.
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Conrad (@SdadMyself) reported@SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?
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Craig Gardiner (@cwgardiner) reported@telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.
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Cdbrown (@BrowntownBrew) reported@diss_presso @robb_j_m The problem was that Telstra weren't going to upgrade as they were using the money to install mobile towers and letting the fixed line to rot. Before being sold off they were looking at upgrade paths, but that all got stopped. Telstra were only interested in killing competition
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Jason Cefai (@CefaiJason) reported@robb_j_m everyone ******* moaned and kniffed Rudd in the back they then sold it off to telstra because this stupid government doesn't know how to create money they only know how to Tax
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This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reportedai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.
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Pat Caplice (@tassiepatrat) reported@robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.
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Jonny17bgood (@Jonny17bgood1) reported@__amyylouise Never go past Telstra not worth saving a lousy buck and compromising
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SNOOPREY (@SNOOPREY77) reported@Telstra You guys providing inadequate service is not something I should be trouble shooting it’s something you guys should be doing
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Cdbrown (@BrowntownBrew) reported@diss_presso @robb_j_m There was no free market competition before because of Telstra. The substandard part of the network is slowly being replaced as people sign up for the free fibre upgrade
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john west (@johnw200) reported@Telstra Yes with one bar it does. Do i need have anything turned on my account for telstra satellite messages when does it ment start up no signal or low signal John
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⚡🏳️⚧️⛓️Θ Aunty ⚢ Vic Δ⛓️🇦🇺⚡️ (@Vic_Maidenless) reported@Dycbf1 The redeeming thing about them being on the telstra network and and being cheap
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People of Internet (@PeopleOfNet) reportedThe real risk isn't SpaceX leaving — it just launched DtD with Telstra in June 2025. The risk is one MNO-satellite tie-up controlling the entire mobile-satellite layer. The fix: use-it-or-lose-it milestones + open access licence terms.
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Lizzy (@LizzyZeel) reported@AlanBixter Ahh yes, the joys of having every Telstra support person go through the same failed script (re-start modem, check cables, blah, blah...) & then sending a new modem - which still doesn't fix the problem 😡. I have quite the collection now.
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Paul Cashmere (@paulcashmere) reported@markbouris "no national debt .. yep zero" because he sold over $70 billion in public assets to pay down government debt, with major privatizations including Telstra (approx. 49% in 97-99), the remaining Commonwealth Bank shares, all major federal airports, and the National Rail Corporation.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.
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Alan Baxter ♛ (@AlanBixter) reported@ArealHughes I am being billed for a Telstra account that does not exist. How much am I billed? Nothing. It does not exist, so there is no service. But the idiots at Telstra dutifully bill me every month. I have been into their shop 4 times trying to kill this account.
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SNOOPREY (@SNOOPREY77) reported@Telstra Mobile service , reception lately has been slow on both personal and work phone
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Matai James Turner (@62DesertEagle) reported from Adelaide, South AustraliaThank you telecommunications ombudsman and Telstra for the correct information and waving fees and bills being distributed by ANZ+ digital platforms I'll be ******* you off tomorrow **** Digital Platforms and ID
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Liza Geddes (@GeddesLiza) reported@robb_j_m I can only get adsl or starlink Has a convo with Telstra the other day, it’s like, only fibre to the node will work in my tiny remnant forest Or you keep my adsl functioning, because I’m not doing any Elon ****
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Andrew Thorpe (@awthorpe) reported@Telstra It isn’t unplanned outages there is a lack of capacity in the Telstra network in that part of the cbd. It has been bad for ages like dial up speeds but is getting worse to the point of unusable. How do you let the network engineers know that they need to review and do something
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Dane Trethowan (@grtdane) reported@OttavioMCMLXI I conversed with Telstra AI the other day to resolve an issue with my account and was pleasantly surprised.
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Tolly 🇦🇺 (@TolsonKiefer) reported@stevehearne7 @arbsmichael @Marilynrules1 A portion of Telstra was sold for $45b and the rest put into the future fund, totalling $54b+. Telstra is worth $62b right now. This was an excellent deal for Australia. Kevin Rudd introducing the NBN has nothing to do with Howard and Costello and it was also only $11b. Idiot
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Harry Snape (@HarryFromSyd) reported@KingstaKingsta1 @craigkellyAFEE Not the Howard garbage again. Keating sold CBA for $8B and spent the money bailing out VIC Labor. CBA is sort $260B and has given $150B in dividends. Howard sold Telstra for $45B (now $52B), used the money to pay off debt and create the future fund, it’s worth $320B
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RedFive (@RedFiveynwa) reported@aussiExau @AFL @Telstra Who ******** are you even talking to
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JoshAtticus (@joshatticus) reported@itsiclassic Like I would've just gone and called support from one of the free Telstra payphones if I'd known it was gonna take that long and the store couldn't do anything
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m In some cases. They would pay Telstra to use the pits, or Telstra itself would install fibre. This is an issue all over the world. We’re simply trading one monopoly (Telstra) for another (NBN). But there’s nothing to stop another company in theory from running their own fibre in dense areas - but not now of course, as they wouldn’t be allowed to undercut the NBN (hence the stupid NBN has actually made it so internet cannot be cheaper than how much they say it should be - law of unintended consequences - now the law is literally making cheap internet illegal).
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Sven (@Sydneyberlin) reported@robb_j_m It is outrageously slow and expensive, and I’m not talking about Telstra and the likes only. But most Aussies will defend it regardless these days because they don’t know any better. And here you have it: This is why we/they re-elected such a government!
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Trev (@Trev__Says) reported@2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail