Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Perth, Kadina, Sydney, Queenscliff, Melbourne, Maitland, Penola, Hobart, Matakana, Gold Coast, Townsville, Kurrara, and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 47 minutes ago |
|
Adelaide
|
Phone | 49 minutes ago |
|
Adelaide
|
Phone | 57 minutes ago |
|
Adelaide
|
Phone | 1 hour ago |
|
Brisbane
|
Wi-fi | 1 day ago |
|
Perth
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mick P (@cimatesrv) reported@Telstra Personal i tried to do as you suggested got a txt msg saying my requests was not able to delivered on called your help centre they sent me a link filled in information now have to wait 5 days. TPG did it straight away all the way back to when I opened an account with them
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Paul Clausen (@PaulClausen) reported@sinkas2 @Telstra Tried aldi? It’s Telstra network
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Extranious A (VIC/Tim) (@AssExtranious) reported@gilmie76 @Telstra @MarkAClarkson Or threatening you with a $200 fine for not returning your modem after your house burned down.
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Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported@TravGee1980 @Telstra I’ve gone Woolworths, uses the Telstra network, got 6 months for $130.
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Cdbrown (@BrowntownBrew) reported@LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.
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SèánoSerious (@MovedOnNotice) reported@kayosports The telstra and Qantas of the streaming world. Can't wait to figure out a way to never give you a cent again
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Electric Future (@electricfuture5) reported@Jays200 @Telstra @boostmobile Never enjoyed resellers. The coverage isn’t the same and limited speeds ..
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Ralph Mondel (@ralph_mondel) reported@Telstra ...Interesting business model that you have! Tried to change service for speed at a lower cost (online offers) only to be told that this is ONLY available to new customers. No solution offered, leaving me to seek another provider!!
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Brian Basson (@BassonBrain) reported🇦🇺Australia: @Starlink To Benefit From Telstra’s Dodgy Size Claims Industry data indicates strong growth in Starlink uptake, with retailers reporting a surge in demand and the service’s customer base in Australia doubling in 2025. One in five rural households that switched providers last year chose Starlink, according to market estimates. The shift reflects growing frustration among regional consumers, some of whom say Starlink offers more reliable performance at a lower cost than traditional telco plans. Telstra will be forced to cut back its advertised network coverage by around 1 million square km's following a regulatory crackdown on what the federal government has described as a “mess” of inconsistent and potentially misleading industry claims. Under new rules announced by Communications Minister Anika Wells, telcos must adopt stricter standards for how mobile coverage is measured and marketed—changes that directly impact Telstra, long known for promoting the scale of its network. The revisions will require the removal of an area roughly the size of New South Wales from Telstra’s coverage maps, raising questions about how accurately Australians have been informed about service availability, particularly in regional and remote areas. The Australian Communications and Media Authority (ACMA) will introduce a new four-tier system—Good, Moderate, Basic and No Coverage—based on whether a standard mobile phone can deliver a usable service, rather than simply detecting a signal.
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Tyler Williams (@T__Williams23) reportedTelstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.
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Marko Matvikov (@MarkoMatvikov) reported@OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.
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jobe shanahan may actually be an f@#king god (@readie_32) reported@AFL @Telstra Never in doubt
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Bron (@Bron91856683607) reportedFRANK radmil and corrupt **** cops and judges are in business with TELSTRA MOBILE NETWORK silencing victims tampering with phone calls to government agencies of reporting grooming of children for peodafiles for decades in Perth WA
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David J O'Brien 🌏💧 (@DaveONewcastle) reported@rooboy_18 @Telstra @BelongAU Nice- Inflationary effect, cost of living incr' + them charging more for decreasing standards of service provision, sure makes #Telstra look like greedy, divisive, heavy hitting #CorporateVultures.
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miss_84 (@Miss__84) reportedAgaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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Tyler Telfer (@Tyler83069242) reported@BarbaraPocock Telstra learnt to never to trust Accenture.
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****** (@Yarrahbunjyil) reported@AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!
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MetOshi (@met_oshi) reported@RealMetroLounge @WindsorDebs You should take one look at what Telstra did to both the cellular network and our internet infrastructure. Telstra were still offering capped data when other companies had unlimited; Telstra denied uncapped data could exist
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Sarisa sandy Lindsay (@LindsaySarisa) reported0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW
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Twinks and Totes (@Twinkocalypse) reported@telstra my prepaid mobile internet is very poor in inner Melbourne. Only works intermittently. Is there a problem with it? Are others experiencing this?
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Suey (@sueytweets) reported@Mr_Fanta_Pants @Telstra Get Boost Prepaid Mobile. Same network at $300 a year
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Bryn Davies an OA dad (@tofar1) reported@VGreg82063 @Telstra ****, if we're including the wheatbelt, I have no phone reception 3km from Kulin. But I thought scarborough would be a easy fix so I can watch netflix the next time I'm in the city.
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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Electric Future (@electricfuture5) reported@karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised
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Beeza Geeza (@beezageeza) reportedsomeone explain to me why anything happening in the middle east should have any effect on the price of pre-paid mobile plans. **** you, telstra.
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Andrew (@andrewrdn463) reported@Telstra Telstra staff are erasing customer complaints causing profits to go down as customers go to the Ombudsman. REPORT TELSTRA AS THIS IS ILLEGAL.
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helter skelter (@helterskelter25) reported@Telstra @Telstra_news is it to hard to have mobile phone coverage in Kirrawee ! It’s absolutely woeful ! We live in a first world country with a forth world mobile network - one bar of 4G is not a flex Telstra !
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LifeWithBeard™ (@ayyyitspete) reported@mikjcal @kpmuddle @Mr_Fanta_Pants Voda did a network sharing deal with Optus so they get all of Optus' rural coverage & Optus gets access to Voda's towers & fibre in areas Optus don't have a presence to install their radio gear and build out their network. Optus does very well vs Telstra in regional these days.
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☘️ Simon C ☘️ (@SimonGetsWild) reported@aussiesoph Sorry for your loss 😔🙏🏻. My grandparents Always lived overseas and Telstra was expensive af growing up to ring them.. I never really knew them 😔. Same with uncles and cousins etc Idk how I'd cope losing a close family member 😭😭