Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Adelaide, Hobart, Orange, Charles Sturt University, Wollongong and Twin Waters.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
TV | |
| Sydney |
Internet | |
| Melbourne |
TV | |
| Brisbane |
Internet | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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AusMoz
(@aus_moz) reported
I have just been using the @Telstra chat function b/c they never answer their help line. I have been trying to resolve an issue since 6.02pm...it's now 8.23pm.
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Giga 🐝
(@gigadildross) reported
@HooblieWooblie @Aussie_BB @Telstra **** makes me ***, **** telstra
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Jordan Whyte
(@JordanW41779585) reported
@AustraliaXSX Damn finger was on the pulse. Was ready to cancel my Telstra order.
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Neil Elson
(@NeilElson) reported
@Telstra any issues with nbn in 2074
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💘 Jovi 🐾
(@JoviiiGirl) reported
@ChristiaanFoxx How? Im going to Telstra shop tomorrow to see if they can help.
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Jamie Seidel
(@JamieSeidel) reported
@Telstra high" levels of traffic. I repeatedly attempt to use the website. Not only does it keep logging me out every time I open a new page, the AI won't direct me to an option where I can upgrade my plan. Service drops when told to wait for a human contact.
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💉💉😷💪🦠Heather Smith
(@HeatherSmithAU) reported
I started my @Telstra call at 9:56am, it's now 11:04am, and still not sorted. Passed the one hour mark. I guess Telstra support are working from home and it's challenging times for them too.
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Xr globalised
(@sarah_andros88) reported
@Telstra as i said its listed on google their is an im(instant messageing service too)
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ClottyQAnonCultMilkshake.
(@JohnMil37229625) reported
Trying to find a Telstra phone number to contact accounts department can any one help out. Like finding a needle in a hay stack.
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💧 Gillian Mackie 💉
(@RealGillMackie) reported
@JWakefield81 @OAustralian Yes you are right, altho I did read the article, I worded my tweet in error, it was because I had it in my head it was only Telstra customers on androids after talking to Telstra support. I apologise.
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Rob (Admiral Doot Doot)
(@AdmiralDootDoot) reported
@Telstra Hi Lauren, I actually really appreciate/respect you responding here, unfortunately after spending 3 hours on live chat I have ended up moving to a new ISP. Telstra cannot provide a service that meets my requirements of 40mbps at a price that is competitive in the current market.
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Carlos Spicy-******
(@CarlosSWeiner14) reported
@geoffrey_payne Never got on board. Went from pretty woeful ADSL2+ at <> 1-4MB/s to a 4G modem router <>12MB/s No buffering and fast enough for us 2. Got rid of the landline and saving $30 per month on previous ISP and Telstra cost. 100GB per month sim
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Natalie
(@natyxjae) reported
@HooblieWooblie @Aussie_BB @Telstra We are with Aussie and they are fantastic! We had some issues in the beginning but they worked really hard to fix it and monitor our drop outs.
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Lunchbox651 🌱
(@lunchbox651) reported
@HooblieWooblie @Aussie_BB @Telstra Been with them for years. Swear by them. I get notifications for planned and unplanned outages. If I contact them about issues with my POI they actually explain what the issue is if they've found the fault etc.
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magpie
(@Peter217945) reported
Telstra is an absolute SHITSHOW. Unless you're living in a large city, the signal up North, or in Regional Towns is just Pathetic.
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BulletL
(@BulletL_) reported
Trying to stream but @Telstra internet is super unstable right now 😭sorry guys
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Jamie Seidel
(@JamieSeidel) reported
@Telstra I have been advised by a recent contact by Telstra to change my mobile and tablet data plan. To do so, simply call Telstra. I call Telstra. Get told I will be put at bottom of queue if I don't use the app or website. And - as always - the phone service is experiencing "abnormally
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Oscar Bevz
(@oscarized) reported
Problem with Telstra? On 12 July 2021 Telstra deleted one of my mobile numbers -they acknowledge that - as of 24 August they have not been able to return the number to our account . They bleat "we're looking into it and will get back to you when we find your number" - pathetic!
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Aussie Broadband
(@Aussie_BB) reported
@gigadildross @HooblieWooblie @Telstra If we are that good for you why would you **** Telstra 😢 Feeling two timed right now Giga!
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Mulletino
(@grumpy_mullet) reported
@Telstra Good job I've been with you long enough to be on a month to month contract, makes it easier to take my custom elsewhere, with better customer service.
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Zac Rogers
(@zacrogers01) reported
@JamieSeidel @Telstra "AI too stupid - humans to busy." A vision for the future then Jamie.
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AusMoz
(@aus_moz) reported
@Telstra Yes, it is odd. Tels encourage use of the chat but as you may see from this thread, I spent from approx 6.02- 8.23pm on chat with no resolution (having been disconnected by the operator mid-way). Not everything can be done online...sometimes a cust simply needs to talk to person
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Paul
(@dodgydub) reported
@3AW693 hi, why is there total news suppression of the leak of mobile numbers from Telstra network providers? I've been receiving multiple scam text messages per day for 2 weeks and there is no end in sight. Friends and family report the same thing.
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Dhiren
(@Dhirenpr07) reported
@Telstra @Telstra why is my internet so bad on hypixel and how is Ur day been? 👍👍
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Steph [Anuxi] Everett
(@Anuxinamoon) reported
@HooblieWooblie @Aussie_BB @Telstra I just switched from internode. I never had problems with internode, just wanted faster speeds, for cheaper so I went with Aussie. No problems so far!
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playgirl+*❤️🔥!
(@somuchsauce_) reported
alrightt wtf is telstra plus mf 🤨
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AJK
(@AJKaliphita) reported
@Telstra @loslootchador That's a fancy way of saying "because we ******* said so". So glad I cancelled my plan with your **** service.
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Jamie Seidel
(@JamieSeidel) reported
Never in the field of human endeavour has anything been more pointlessly difficult than trying to contact @telstra - by phone, website or by app - to upgrade a mobile plan. Tried each, repeatedly. Too busy to answer. AI too stupid, humans too busy to help. App won't respond.
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Michael Kouranos
(@acceler8er) reported
@Telstra Have left 3 messages with contact at CEO office over last 9 days. Still not a single call back? Phone started 'gargling' again last night. What's the go with your office @andy_penn ? Poor, non call returning 'customer service representatives'. @3AWNeilMitchell
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Jordan Whyte
(@JordanW41779585) reported
@Micheal25970022 @AustraliaXSX 31st of July. I have had 5 different versions from Telstra on when it’s actually arriving. From “it’s in stock” “2-4 weeks max” “ 8+ weeks from order” very bad customer service. Just get the story straight.