Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (27%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Newcastle, Perth, Joondalup, Sydney, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 11 hours ago |
|
Melbourne
|
Internet | 17 hours ago |
|
Brisbane
|
18 hours ago | |
|
Adelaide
|
Internet | 21 hours ago |
|
Newcastle
|
Phone | 24 hours ago |
|
Perth
|
Phone | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ferdie Khnopff (@FKhnopff) reported@Democracy_Duck @ABCmediawatch Are you suggesting giving the network back to public ownership? To an organisation like NBN where rejects from Telstra & Optus go to work? (Including Telstra's so-called risk management 'experts' BTW) With ACMA keeping an eye on things?
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ReinsPhoenix (@ReinsPhoenix) reported@Telstra I didn't pay my telstra bill for a year.. yeah sorry telstra.. let u down.. anyway, hows the weather these days hey! cray! anyway.. catch ya
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Marco Bogaers🇳🇱🇦🇺 (@MarcoBogaers) reported@strangerous10 Does Sarah Martin really think such a thing couldn’t happen if the Government owned Telstra? Bad management is bad management. Government is full of bad managers. Technology is constantly changing and such occurrences will happen again - Govt, public or private.
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Jake 🍺 (@JakeBeer11) reported@Telstra When do we receive compensation. Will there be a credit on the next bill for the outage ?
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Trev (@Trav57510252527) reported@Telstra Sorry have to let you down @Telstra I wont be paying my bill this month.
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William Evans (@will_evans_qld) reported@maximumwelfare You can just write or do whatever you want it’s not like anyone gives a **** these days. Nobody cares about their job, whether that be at Telstra or someone that’s supposed to regulate them.
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John (@jrgibson1) reported@Telstra Does this mean you ain’t gonna jack up your prices this year? Or are you going to use this outage as an excuse to charge more??
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ClayChucky (@claychuckyclay) reported@Telstra Force them to allow roaming when they fail or dont give a service. #auspol
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McCubbinEnjoyer (@McCubbinEnjoyer) reported@LeeRespecter Privatisation in her mind means cost cutting to provide more value to shareholders. What that means in reality for maintaining a network is outsourcing the work to Infosys or the like. I don't see how Telstra being public prevents that happening as its the done thing these days
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra Fat yank piece of ****. Your opinion means nothing fatty.
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Andrew (@andrewrdn463) reported@Telstra Telstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.
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Will Hayes 🇦🇺 (@hayes_opinion) reported@SkyNewsAust Is Telstra in a world of trouble? Critical vulnerabilities? Sub-standard 5G with weak coverage in metro areas? Copper wires restricting delivery & speed? Satellite alternatives more reliable & often faster? Slow capacity restricting business compared to competing countries?
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Nosiree Bob (@NosireeB) reported@Telstra Maybe try employing some Australians. Every Telstra office I have been into is 99% Indian, not saying that is what caused the problem but also I'm saying that it couldn't have helped.
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Pokewood Theater (@pokewoodtheater) reported@agroasx @Telstra Starlink is not mobile service it’s home internet
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Daisy Cutter how dare you (@daisycuttertz) reported@MRowlandMP Who got the cash from 50 billion labour hire MICK Telstra and Optus rolled a nationwide network in 18 months using their own employees get stuffed Mick Big Build 101
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Matthew Oliver (@Mattyo2011) reported@realTomHamilton @Telstra **** it. I’ll just send a reply saying paid and see if that works
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Ryan Jones (@RyanJones6980) reportedMy phone has dropped out 3 times mid conversation and I’ve had to reset my phone to be able to use it again since the @Telstra outage.
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra You must be deaf and blind. It was a massive outrage when Optus went down too. Not everything is about an agenda **** head.
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Andrew (@andrewrdn463) reported@Telstra All Tesltra customers need compensation for the outage - the phone bill for that month period needs to be waived and a payment of about $500 given, Vicki Brady is on $8 million a year!!!!!!!!!!!!!! CUSTOMERS SUFFERED A LOT WHILE SHE WAS PLEASURING HERSELF OVERSEAS.
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DJ Wynyard (@danijeljw) reported@JakeBeer11 @Telstra The credit for outage from @Telstra will only come from thin air 😒
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I Titty Da Fool (@ITittyDaFool) reported@agroasx @Telstra Some of it. Won't help phone reception indoors though. Both networks need each other
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M (@wedemandareply) reported@Telstra need to sack #VickiBrady because she’s a walking contradiction. She admitted they knew about the time-keeping vulnerabilities but didn’t bother addressing them, that directly undermines the her claim that public safety and 000 service lines are Telstra absolute priority
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Craig B (@wikikeeper) reported@strangerous10 ..nationalise 000 ..& fund it from the billions of $ profit Telstra & the like make ..a proper fully funded universal service obligation
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housecracker (@BareSware) reported@realTomHamilton @Telstra you received your food, it just took longer than expected. you can tantrum and act entitled, maybe you'll get a free garlic bread next visit if they're feeling nice, or accept the apology and get ******** on with your life. which way warrior?
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katie 🍞 (@katiebecker16) reported@Kate3015 @Oz_Mocker Albanese also says that he and Telstra orchestrated the outage to help 16s stay off social media
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Subhashree Sahoo (@Subhashree50520) reported@australian Attacked my professional things after @LinkedIn was updated to MSFT details. Do u register IND folks coming from MNCs documented for Telstra business? Went through some horrible nuisance created by some folks to present a different opinion about my career track.
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trebase (@_rebase) reported@VoteLewko now they have some grasp of the issue, I'm loving hearing all the free advice from various MPs that Telstra should have upgraded that $22k server, "it's just a no-brainer"...
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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Poyta! 🇦🇺 (@gxqxxkns5n) reportedGot the corporate bs apology email from Telstra. I laugh when CEO says how serious they take things - but not serious enough to provide credit. FOS.BTW absolutely crap service in Darwin, Kununurra let alone anywhere in between. Looking forward to mobile direct to Starlink.
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Tony Walton (@TheCyclonesSka) reported@Telstra "Sorry we let you down"!! What a load of spin bullshit!! You are nothing but GREEDY ARSEHOLES who aren't putting money into infrastructure, despite your bullshit!!! You never **** up raising your prices, do you?!! GREEDY ARSEHOLES!!!