Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (40%)
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Wi-fi (10%)
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Total Blackout (3%)
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E-mail (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Gladstone, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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JeanBean
(@Honeybirdtravel) reported
So maybe I'm a bit slow but when did @Telstra just decide to increase my contracted rate by 10%? Sorry that contract thing I signed seems irrelevant now
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bella fox
(@belleful) reported
@Telstra mobile coverage not working in Brunswick at the moment, and your outages website says it’s “planned maintenance” yet won’t be fixed until 10pm on Mon 14 Dec?? I actually need to call my doctor
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Mark Charlez
(@fullstackgay) reported
@TelstraDev I have a really old SMS system setup 10 years ago on Nokia3100 that still has images delivered by SMS as a hyperlink to a MMS portal at Telstra. I want a new service to have this same feature, but no one knows what it is or how to set it. Any ideas?
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Jade
(@jqdez) reported
is anyone else with telstra getting really bad ping?
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AngryNana
(@AngryNana4) reported
@Telstra It's outrageous that customers can never get to speak to senior management in Australia to let them know the problems they are experiencing. If they actually deigned to speak with customers, they might find out why they are moving to other telcos.
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Radi
(@hazard_Radi) reported
@Telstra my name is paaaatrick and I’m on a thooooousannd ping plz fix my wifi or my motherrrrrrrr will smack me
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AngryNana
(@AngryNana4) reported
@telstra Another wasted 1 hour and 42 minutes. I'm trying to run a business here. The problem I have is still not resolved and I'm back to battling the AI to try to get to a real live human being who might be able to help me with my problem. IInet here I come.
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no_filter_Yamba
(@no_filter_Yamba) reported
Telstra's Medinexus has a secure messaging system? That's why me - someone who has never had contact with this service - was just invited by txt to hit a link & access medical data belonging to a "Denise". Well done Telstra! 😒
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Calmette Lahoud
(@KingCalmette) reported
@Telstra Is absolutely ****** Stay Away They Rip People Off I Was On $91 Then After 6 Months They Charged $97.80 Then This Month It's 94.80 Don't See Why They Charge All These When I'm On A $91 Plan Oh Well Won't Be Long Till I Change Bad Service Lies And Never Deliver.
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AngryNana
(@AngryNana4) reported
@Telstra Great job Telstra! I contact you with one problem and it takes nearly 2 hours on the phone, and now I can't get any of my business emails. Great support for Australian businesses!
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WhiteWingDevil
(@whitewingdevil) reported
@BlizzardCS @KG_Cocidius I'm having the same issue, located in Australia, ISP is Telstra, all my antivirus and vpn stuff is turned off.
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mitch_pogchamp ⛷ 😈
(@mitch_champ) reported
@mynameisalliyah another not loading image!? @Telstra help me out please!
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john s
(@blimmey1) reported
F...K U TELSTRA!!...WORST WORST SERVICE I HAVE EVER COME ACROSS.AFTER 2months still waiting on reconnection of landline dispute.Your overseas call agents do not give a shite!Shame on you MEG Bonighton so called customer service and telstra contact centre centers executive.
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Peter Tanevski
(@peterMVFC) reported
@Telstra Telstra is happy to take money money every month fir a service you provide but I can’t speak to a customer service person?? WOW
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AngryNana
(@AngryNana4) reported
Absolutely over Telstra. They clearly don't want to have any personal contact EVER with any of the poor sods who are their clients. They would prefer us all to just deal with their AI. God forbid they should actually have to interact with any of us great unwashed.
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Ami Mullenger
(@Hullo_Mullo) reported
@Telstra Just like the technician will show on Saturday? Just like the connection manager will call me today? No you just cancelled the service with no reason why. Useless
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AngryNana
(@AngryNana4) reported
@Telstra More wasted time trying to get a problem fixed, only to find another has been created. Telstra has been a complete basket case ever since Sol & his amigos were let loose. After 40 years of being with Telstra I'm looking forward to a new provider once my contract expires.
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Marcus Williams
(@bellarinesplash) reported
@Telstra Back when there was a thing call service
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They're Gunna Kill Us
(@TheyreGunnaPod) reported
@Telstra has at least had the decency to gaslight us, but @NBN_Australia is more of an absence of light and hope that presses against the walls of the human mind. I'd flip ******** out but these demonic forces feed on suffering, so I will cling to sanity in protest.
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Glenney
(@glenneywilson) reported
Mobile issues with @Telstra affecting West Kalgoorlie. According to website, disruption to last until Monday Dec 14? Surely not?! #telstra #outage
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Peter Tanevski
(@peterMVFC) reported
@Telstra Is Telstra concerned that if I’m speaking to a customer service representative that they’ll catch Covid over the phone ?? Can you explain to me why I can’t speak to anyone ?
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Graham Lauren
(@cloudcitizen) reported
@Telstra Complained to Telecom Industry Ombudsman about #Telstra. My complaint reference number is: 2020/11/08755. Telstra must work with you ... Telstra has until 5pm on 7 December 2020 to do this. I haven’t heard from #Telstra. AVOID DOING BUSINESS WITH THIEVING #TELSTRA
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Geoff
(@Geoff96435628) reported
@Telstra why do you only want us to contact you via Text. Disgusting customer service. It has taken more than 24 hrs for a reply through the stupid messaging service. You are the most expensive with the cheapest service. Outrageous! 🤬
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Peter Turnbull
(@turnthebull) reported
@Telstra I don’t like making complaints this way but your service is so diabolically useless I have no choice. For a communications company you make it extremely hard to communicate with you. No phone number, complaints link doesn’t work nor does the feedback. I’ll be moving.
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SwimBig
(@Brad__73) reported
@Telstra No problem. The Telstra Rep asked me to wait until today for him to fix the issue. Its sad clients need to jump up’n’down to get assistance. Especially when Telstra are impacting their livelihood. @andy_penn
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Nutty in CBR
(@NuttyInCBR) reported
@Telstra As per standard Telstra practice, after four days, the issue was resolved, and on the fifth day you check to see if the service has been restored. #greatformetrics
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Saint Mike
(@SaintsSJ) reported
@telstracareers @Telstra_news Turned on Telstra Velocity Foxtel - got a message telling me I had no service. Rang #Telstra and got put onto Foxtel call centre somewhere o/seas. Told I can wait 24-72 hours for someone to ring me. Telstra Velocity was so good once ! @TelstraBcast
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Jackie
(@jacqemv) reported
@Telstra just spent 48 hours messaging via chat to get a new modem and then you delete the chat without any resolution! Seriously is this what you call customer support??
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Constantly Learning
(@DedicatedCynic) reported
@Telstra Thank you Tori 👏 No, I set my phone down on hold for 1hr35 and eventually got Asma and she removed it I'm now awaiting contact so I can see to it this is not done again to other Australians How many just pay because of time limitations(rhetorical) Thanks though Merry Christmas
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Jason 🧟♂️
(@jasons_tweet) reported
@Telstra Is it Telstra policy to not admit to service interruption and then reach out a day or two after the service has been restored?