Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Cook, Adelaide, Perth, Sydney, Melbourne, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, Maitland, and Matakana.
| City | Problem Type | Report Time |
|---|---|---|
 Cook
|
Phone | 18 hours ago |
|
Perth
|
Internet | 20 hours ago |
|
Perth
|
Internet | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Steve (@LegendOfSven) reported@estratgen My internet is ok apart from being slow and expensive but I get the same with 5g. Constantly dropping and reconnecting every half hour or so. So much for paying more so I can have Telstra because it's "more reliable"
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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Sarisa sandy Lindsay (@LindsaySarisa) reported0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW
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Ke Y (@KeY094795550771) reported@grok @DanBig9953 @grok I don't know what Telstra or spacex event. I don't follow much about that event, I don't drive, never have a driver licence, pay little attention to cars
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notonlyacocky (@hasselljpb) reportedI had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!
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M_a_r_ke (@Ma_rk_e) reported@IceStationSpmda @fag_daughter Telstra has been paid for decades to provide a payphone service it cost more to fix vandalism then Telstra collected in call revenue, it's simply cheaper to make it free
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Nelly choppa (@NellyChopp21984) reported@youngpac775 @omowereyso I don’t mean Tesla car, I mean her telecom/ network provider just like mtn, in Australia the use Telstra and some others
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Madge (@Frafflee) reported@Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.
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davie ewan macdonald (@escalatorover) reported.@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning. These issues reported at least as far back as 2023 but were again at various times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide
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****** (@Yarrahbunjyil) reported@AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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Unique Images Australia (@UniqueImagesAus) reported@BassonBrain @Jessdistrict11 @SpaceX I live 10km from the ocean, between two major cities. No phone signal in many many locations on our major highways. Cannot send a text while talking on the phone. I have two Telstra numbers, highest cost plan. Without Starlink mini mounted in everyone of our commercial cars, no comms. Australia has no world class highway connecting cities. Has no coastal phone network or fast internet. It’s 2026 and I though I would be in a flying car, reality is I cannot make a call and text simultaneously.
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Trev (@Trev__Says) reported@MacFlashmanInc @markbouris @Rocket60271713 This **** **** sold Telstra, the airports and our gold reserves for a once off surplus & no govt was able balance the budget for 20 years because of his economic vandalism This filth should be in a cell with Costello
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noni (@bnkn62) reportedwhy did my telstra plan go up another $4 💀 I'm downgrading **** this
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TurboChook (@TasTurboChook) reported@telstra why is your mobile phone coverage in Hervey Bay QLD so poor?
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Aron Roach (@AronRoach7) reported@taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.
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yeah yeah its anne (@annabell_JG) reported@Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.
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The Lord (@lord_tizza) reportedAnd Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(
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Nina Nikolic 💫 Kerri (@kidkerrigan) reported@DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?
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Max (@Max51973563529) reported@AFL @Telstra How ******** did Lindsay not get it?
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Electric Future (@electricfuture5) reported@karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised
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Gerald Dabbles (@dabblebutz) reported@Telstra @Optus @optus_help can we please get support for RCS messaging on iPhones?!?!? The rest of the world supports it and Australians are missing out! 😭
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Craig Gardiner (@cwgardiner) reported@telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.
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Jackson (@jacksondavis316) reported@talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too
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HonkyTonkyHawks (@HonkyTonkyHawks) reported@mjonc43 @tommorris32 Telstra and champion data don’t control the cameras at the ground you ******* idiot.
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thomas armstrong (@MynoteTa) reported@toiletpaperaus1 No only did they sell off Telstra, they lied about it. Promised hand over heart they would not sell all of it knowing full damn well that they absolutely had to. It was always going to be all or nothing. Absolute ***** then and still are!
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OzSeahawksFan (@OzSeahawks) reported@Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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miss_84 (@Miss__84) reportedAgaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet