Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Jones
(@Richard_0866) reported
Why do Telcos find it so hard to communicate? Ordered a Smart WiFi booster (that's meant to come with a Smart modem) from @Telstra to fix WiFi problems with our old modem (slow and dropping out requiring frequent reboots). Booster arrived 2 days later without modem. (1/2)
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Richard Jones
(@Richard_0866) reported
2/2 Suffice to say, 10 days later, 2 promised delivery dates not honoured, and multiple calls later, finally a helpful @Telstra person advised there was a supply problem. I get that, but would have been nice to have been told that up front rather than promises they couldn't meet.
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laerissad
(@laerissad) reported
@imfallfromgrace @Telstra Why was the dog upset about the Christmas tree? Because he's never allowed to bring sticks into the house!
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2468157
(@TL91462684) reported
Telstra, We All Australians Built Telstra communication Grant from the Ground-up! Supported it! But that I dont understand it! when it Come Use the Service, We Australians, Paying more Then orther TELCOS in Australia. I felt BETRAYED
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RayOfSpeed
(@RayOfSpeed1) reported
I stillllll can't stream. @Telstra fix your terrible Velocity service in Point Cook
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Ralph Michael
(@OrangeRafi) reported
Don't you just love @Telstra? I requested for a replacement sim card via their chat service but what they posted to me is an activation QR code for esim. What I want is a physical sim card to replace this current sim card that is already 4 year old #telstra #telstrafail #facepalm
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Ben Wilson
(@wilsonb8) reported
@Telstra Nobody could tell me anything on the messaging service or over the phone. They’re telling me to do it online.
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Sub
(@iSub) reported
@Telstra I’m not happy to have to post such things. 25849818 is my case number for today. A new account was created in an attempt to fix the technical issues on my old account but was getting error creating a Telstra ID for the new account. Supposedly fixed today but it’s the old acc!
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DjRoar
(@DjRoarmusic) reported
@Telstra They don't believe me they say service is fine
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Tweety - it is easy, just vote for Albanese.
(@devalara44) reported
@AdyLady9969 Telstra has been having issues here in NSW!
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Tweety - it is easy, just vote for Albanese.
(@devalara44) reported
@AdyLady9969 Telstra has been having issues here in NSW!
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Jay M
(@JayMCanberra) reported
@Telstra @Telstra_news @ACTHealth CAN SOMEONE PLEASE HELP ME
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Thepaladin
(@Luppo71) reported
from
Gold Coast, State of Queensland
Trying to get a phone sorted for mum and #Telstra on hold for 70 minutes, never even look like answering. Australia's biggest Telco is a fxxken disgrace and should be shutdown. #Telstra you suck
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Craig Thomler
(@craigthomler) reported
@michaelqtodd Congrats :) I was early onto the internet in Australia (cofounded one of the first web content companies), but not quite that early. I wrote my first online community engagement plan (for Telstra Multimedia's Wireplay Service), with my newborne son on my lap. He's now 24.
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Tweety - it is easy, just vote for Albanese.
(@devalara44) reported
@AdyLady9969 Telstra has been having issues here in NSW!
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Deth Invictus
(@DethInvictus) reported
@VodafoneAU So, do you guys have an automatic "sell to Indian call centre" feature when people migrate to yourselves as a carrier? I have NEVER had so many spam calls (Telstra scammers in particular) since I recently was ported to yourselves and I've had my number since the 90's
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Peter Blacket
(@BlacketPeter) reported
Telco expert needed. Go into regional centre phone is 5G 1 bar doesn’t work. Drive few miles out it is 4g with 3 or 4 bars works fine. iPhone 6 months old is it a settings issue or just Telstra being Telstra issue 🤔
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LyRe 7 🍀
(@LyreYt) reported
@Nahmin4x4 There is only so much advice a wise man can give. Unfortunately due to that situation seems like the only way possible is to invest in something better and call those Telstra dogs and hope they fix there ****
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Anjan Madan Majumdar
(@anjanmj) reported
@Telstra Ordered a Sony Speaker on 30th Nov for Christmas Gift for my Family through Telstra Plus, to date I have not received the Speaker. What a shame and pathetic service .... Have been a Telstra customer for the last 7 yrs .....
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Sub
(@iSub) reported
I used to be a @Telstra promoter but after spending months trying to get account issues fixed, I am now a detractor. I hate that they have the best coverage and am almost tempted to put up with bad reception to be rid of the account issues!!
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DjRoar
(@DjRoarmusic) reported
@Telstra I have tried with no luck they don't believe me as apparently the service is working, but it is not.
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Jonjo
(@seal_seam_tix) reported
@Telstra @imfallfromgrace Purchase an item from Telstra ONLY if you know for a FACT you will never ever have to call them about anything ever!
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DjRoar
(@DjRoarmusic) reported
@rod04rod @Telstra Don't bother I have not had any 4g for the past 24hrs In flaxton 4 phone calls social media they say no fault like I'm just making it all up for something to do, worst service in Australia.
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Dan Cass 💉👍
(@DanJCass) reported
@Telstra Telechoice are in touch with Telstra. I assume your technicians will fix the problem.
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Tweety - it is easy, just vote for Albanese.
(@devalara44) reported
@AdyLady9969 Telstra has been having issues here in NSW!
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cill
(@cillby) reported
@Tatterededges Belong is pretty good, $25/m 20gig... Telstra network.
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Ken Oath 🌸
(@kenoath58) reported
@Telstra @imfallfromgrace Is the pretty girl to remind gamers of what they'll never get?
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Anjan Madan Majumdar
(@anjanmj) reported
@Telstra Thanks for the help. I have already canceled my order. Order number for reference LYO53464748. How will I be compensated for this delay? I would like to know that.
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RayOfSpeed
(@RayOfSpeed1) reported
@Telstra I've responded to a request to send a DM just now. Until the problem is fixed, I'm going to post a complaint every time I have to cancel a stream.
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MarlanaMcCarthy
(@marlsun) reported
How come that TELSTRA the biggest telco in Aus, cannot connect a very long term customer to a phone line for queries. TELSTRA directs us through to a bot, then to an agent who types but has a few customers on the go. It’s impossible to speak to anybody on a phone line.