Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Cooyar, Melbourne, Perth, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra and Geraldton.
| City | Problem Type | Report Time |
|---|---|---|
| Phone | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Brook
(@GaryBrook18) reported
@Telstra @KarenBrook Seriously @Telstra are you are saying services will down for another 36 hours, making it 48 hours total.
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gram
(@Gram_is_cool) reported
I hate Telstra, dog **** company.
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Alecia Hancock
(@aleciahancock) reported
@Telstra Absolutely not. Spent several more hours trying to lodge a complaint via the app, was told it would be resolved & then received a msg saying the enquiry was closed and someone from complaints would reach out…. And then nothing.
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Alecia Hancock
(@aleciahancock) reported
@Telstra I’m a small business owner and I can’t get someone to fix my over billing issue.
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Karen Brook
(@KarenBrook) reported
@Telstra Do you know what happened to cause all telstra mobile and adsl internet to go down so suddently?
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🔥Ziphora | Vtuber Fire Dog 🔥 Furdu 22
(@Ziphora_Art) reported
I tried to buy $20 phone credit like 5 times yesterday and was like filled with errors and now I'm -$100 because they ****** up and still took my money...... ******* Telstra.
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Karen Brook
(@KarenBrook) reported
@Telstra That's not ok. How are people going to run their businesses without internet or mobile? You'll need to follow up with your superiors on this one. Would never be acceptable anywhere else.
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Belle Wethergurli🌈🇵🇸☮️🇵🇸
(@TartNasty) reported
@GandWalter @judyvw2 No more Telstra for me. They had a different ‘Case Manager’ every time I called (from a public phone). They were never Australian. And they either hung up or were disconnected every time I started whinging.
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Mike Lazarus 👹
(@GLComputing) reported
Why does @Telstra or @NBN_Australia never know when there's an outage on my business connection, but @Foxtel (on the same HFC cable) can confirm it?
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bigZ
(@largezee) reported
@Telstra It doesn’t matter because all you do is say you’re going to look into to but never do fraudulent ****
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Timbonottimbo
(@timbonottimbo) reported
1. The service level provided by Telstra and its subsidiaries is abhorrent. In a time of disaster and emergency, you rely on machines to work for you. This is an absolute disgrace. Telstra is apawling in its level of service to customers. @Telstra @andypenn
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Brian Mitchell
(@BrianMi71537338) reported
@GandWalter You must be joking me I know Telstra is bad but surely they can get back to you with a proper answer it's not good enough are getting contact with a person in charge from head office explain what has happened to you and take no for an answer ask for Annie she able to help you.
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🎄Alli🎄 is vaxxed 💉💉💉 to the maxx
(@Detafo) reported
Internet is being a **** again and @Telstra is being no help, telling me thereino problems with my modem or my ISP, so won't even consider sending me a new modem to replace the outdated one, when it's been giving me **** for close to a year, now.
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Andrew Birmingham
(@BirminghamAg) reported
Hey Telstra, once again the internet out here near Hornsby is cratering. My son is in an esports tournament with a chance to win a share of a $70,000 prize and once again he is going to get knocked off because of a poor connection. Quantifiable damage, frankly.
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gram
(@Gram_is_cool) reported
can't wait for Telstra to fix my internet oh wait, they're dumb so they can't.
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Mark Sommerville
(@SommervilleMark) reported
@Telstra NOPE, I WILL NEVER USE TELSTRA EVERCAGAIN. YOUR THEIVING BASTARDS. JUST LIKE PUTIN! I hope you go bankrupt telstra.
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Karen Brook
(@KarenBrook) reported
**Urgent** @Telstra @Telstra_news @TelstraBcast your website is still showing "There are no confirmed interruptions in your area" (4482 postcode) which is incorrect. All services are down except landline connections. **Urgent**
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Karen Brook
(@KarenBrook) reported
@Telstra Thanks, for your logs the telstra mobiles are showing up "no service" so not even SOS is available. And most people in Birdsville don't have a landline anymore.
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Fleassy Malay
(@FleassyMalay) reported
@Telstra @Optus UK phone companies (BT, 02, and EE) have made calls to Ukraine free to support diaspora and friends of people out there stay connected in this time of unprecedented attack. Will you do the same?
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LawEWho
(@ChLawEWho) reported
@PatrolGaming11 @Telstra I know, that sucks, I used to work in a call center and I hated that, around here(MX) you need to tell the company you are cancelling and then they give you good deals(Not great, just good lol)
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JC
(@justincroser) reported
Hey @Telstra I can't seem to place an order for a new plan and phone it keeps saying 'something went wrong' Is your website having issues or do I need to do it during a weekday?
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barecravings
(@barecravings) reported
@Telstra AGAIN. WTF???? So I just upgraded my phone and Telstra forces you to do direct debit. This is illegal. No phone companies can force you to do direct debit but hey, Telstra have. Does anyone know if @Optus do that ??
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Divad Sayer 💉❎3️⃣🇺🇦🙏
(@b_rational_) reported
@Judith54Nunn It’s always Telstra’s fault even when they lie or have no clue what the problem is. I think that’s the direct narrative from their playbook “We can find no problem from our company” is really “We have no idea if we are at fault or not”.
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bigZ
(@largezee) reported
@Telstra Are you ***** serious make your service useable before posting **** like this what an absolute joke of a service I’ll be ripping out every ****** Telstra manhole I see
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Garry ( ; )
(@Gundy38940340) reported
@adamajacoby Telstra and the like are the same. It's also harder to cancel direct debt
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SweetJake
(@war_howard) reported
@Judith54Nunn Telstra are useless, I'm working in South Melbourne atm, right near the F1 race track and the reception is terrible on my phone, forget about it at my house, it's worse, there's also a node near my place that's damaged and has telstra fencing around it for over a year now.
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Kerrod
(@AEKezza) reported
Had an awesome stream going tonight but then my internet decided to crap itself. Thanks alot telstra. Playing cod on 20fps is something else haha
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rabble rouser
(@mrl58) reported
Really @Telstra I pay for a service, I expect to get service. Got far better things to do than wait for a response from you for 2 hours. What’s going on? No and I won’t DM you to get a silly placatory reply of no use.
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Steven Taylor
(@0309Stevo) reported
@Telstra @thedlsays Was in the Rip Curl store today in Westfield Miranda, did a purchase using AnyPay There is a really poor Telstra coverage in the centre Please add this to your list of needed reviews Asap Cheers
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Lee 🇺🇦🌻
(@pommylee) reported
@portraitinflesh We had one in Australia in 1990, I still remember when we got our first push button phone, it was a replacement from Telstra, something to do with changes to the network meant u had to get the updated phones