Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (39%)
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Wi-fi (11%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Brisbane, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Perth |
Phone | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ritz
(@Ritz2125) reported
@Telstra I am trying solve nbn issue ....messaging, call center is no help and in fact useless. Can someone from Telstra help?
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Stephen Garofalo
(@GarofaloStephen) reported
@Telstra why can we speak to a customer service person I have tried 3 times to get a resolution and nothing has been done I can only use the messaging service and no one can help me or they ask me to wait and then never reply
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Mitchell Ashford
(@AshfordMitchell) reported
@Telstra Liars. I got a Pixel 5 for you and was supposed to get a redemption code for a Nest Max....still no code a month later. I check Crowd Support and heaps of your customers have the same issue and take it to the ombudsman after being constantly lied to. False advertising! Shame!
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Futurity Private
(@DavideFalco3) reported
@AsennaWealth @Telstra what you expect human customer service in this day and age ..
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xye
(@real_xye) reported
I have switched my phone plan from @optus to @Telstra on last Friday. My number is still with Optus and my new Telstra sim card is still not working. I have just contacted Optus, they said as per their system, now I need to talk to Telstra.
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Amesh De Silva
(@AmeshDe) reported
@kayosports_help Telstra Roku Box...with the Kayo sports app. It appears I wasn’t alone in this issue last night.
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Nate
(@ThatsDruidic) reported
@variableaus @Telstra I'm still having trouble believing it. I hadn't seen him in a while, but I always thought there would be more time to go to his weird stage plays.
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PhilDavis
(@PhilDvis) reported
@Telstra Please contact me to try and get my internet working...on /adsl in highvale...phone goes to chat...operators useless...chat goes round in circles...you are so abysmal lately its not funny...4G modem has been slowed so that is now not working..this is not funny.
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Podge
(@hpodger) reported
@Telstra must win the worst customer service award of 2020. Can’t answer phones due to COVID. Have they heard of redirection? IP telephony? Microsoft Teams? Aren’t they a telecommunications company?
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Grumpy Andrew...sometimes
(@AndrewKoerberAU) reported
@Telstra has the absolute worst in-shop customer service.....good grief
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Kevin Blackburn
(@madebybig) reported
@Telstra I would consider moving to another provider simply because of your absolutely abysmal customer service system.
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John
(@John46092692) reported
@Telstra How ******** can I talk to a real person? I have been trying to get help on an issue that CANNOT be resolved with the app. I have spent HOURS on your IVR and can't get help. Ask me how likely I am to recommend Telstra - I ******* dare you.
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Katie Crowden
(@katycrowden) reported
What a surprise. Trying to upgrade both phone plans on my acct and @Telstra puts both orders on one of the numbers & then cancels one order without saying anything because its "too son to upgrade". Great customer service. After 15 years it might be time to go elsewhere
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Ima Malaca
(@ImaMalaca) reported
@wc1756 @Telstra It’s the NBN that’s third world and all carriers have no choice. Question for me is. Why does Telstra have third world service and support?
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AJ
(@iamnotshouting) reported
@telstra. How os it possible to have outages that go for 5 days at a time when people are working from home? Seriously **** you.
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Andy
(@andygadget88) reported
@optus why the coverage so bad in the Sydney at hunter street. Also inside hunter connection food court. Just moved from Telstra is full bar!. My iPhone is showing SOS what a joke!
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Aileen Day
(@AilsDay) reported
@Telstra you are the epitome of why customers hate #AI So many customer concerns could be resolved so quickly by just picking up the phone and speaking to a person. Instead you have us endure this disgraceful customer experience. #yoursupportCXsux #humanexperience
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Salazar 🇦🇺🇵🇹🇻🇦 (Christmas mode 🎄🎄🎄)
(@aussie__user_) reported
Internet's **** itself again. Very nice Telstra
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The guy with the lego face
(@marty386) reported
@DominicDirupo I want Telstra to introduce a Voice-to-Fax service for voicemail.
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Justin Anderson
(@AussieSamurai) reported
@Telstra ordered NBN on the weekend to replace ADSL. ADSL not working this morning. Sadly I don’t think this is a coincidence. Please contact me and get the ADSL working until it’s replaced.
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EDSHIDA
(@AEddy6087) reported
@NBN_Australia I didn't tag you for a reason, because i am sick of this ****. You blame them, they blame you but we all know that both NBN and Telstra have botched the entire system and the infastructure in regional Australia is not designed to support your plans. Leave me alone.
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Karen Strojek
(@KarenStrojek) reported
@Telstra All done now. 46 minutes on hold before speaking with a human. Actually not as bad as Centrelink used to be.
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Assad Tannous
(@AsennaWealth) reported
A two hour wait to buy a new phone and have some technical issues sorted out at @Telstra . That’s outrageous and I threatened to move to another phone carrier and then ended up waiting two hours and stayed with Telstra.
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GMan IT
(@gman_it) reported
@Telstra why is it so hard to deal with Telstra you cant even speak to a real person any more. they steal your credits and then you have to message people who are so dumb they cannot help you
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Monte Dreaming
(@monte_dreaming) reported
@AsennaWealth @Telstra Wife ...existing telstra client for 20 years went to upgrade her phone last week. waited two hours to be told she needed to pass a 100point ID check. Next day another 2 hours, the idiot says an English passport doesnt qualify..... 5 mins at Optus same ID, new phone new client.
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Eden Lee
(@edenjlee) reported
@Telstra is at it again with their bullshit. Another incorrect bill and threatening to cut off service. How can you guys be that incompetent?!
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Kent Muller
(@kentmuller) reported
@Telstra after sitting on hold for 30 minutes, and finally getting to talk to someone, the line drops out 10 seconds into the call. Things seem to be going from bad to worse 🙁
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Antony Steele
(@antonycsteele) reported
@hpodger @Telstra Jump onto their chat Ham - they resolved an issue I had (it took 3 days and I lost count as to how many different agents I had to keep re-explaining the issue with). Had to recharge a pre-paid device yesterday using PayPal, as their credit card g/w appeared to be broken!
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xye
(@real_xye) reported
Unfortunately, no one is able to answer the Telstra customer service phone call, and Telstra's 24/7 live chat is definitely a joke! You can't even get access the feature. I am regret why I made the stupid decision to choose Telstra.
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Doc Croc
(@Jamwa) reported
& lol, I called @telstra on the home phone which is now forced to be an NBN-based VOIP service. The tech tells me they're gonna run tests & in doing so instantly kill our entire internet service which drops the call. 🙃👍