Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Odins_toenail
(@OdinsToenail) reported
@icathler @Wolfie_Rankin @JBHiFi I don't have one. I have a phone that does. A Pixel 3a is a Google designed phone. It has the ability to ID incoming spam calls and SMS. That's the solution. Perhaps Telstra could talk to Google?
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Sonofabeach71
(@sonofabeach2006) reported
@Telstra I’m Telstra customer of over 25 years. I’m about to switch to Optus for 3 years with my purchase of a new iPhone because of your recent change requiring direct debit sign up.. I pay my account more often than once per month so I’m always in credit. Silly move @Telstra
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Z3US SMOK3Y
(@Z3US_SMOK3Y) reported
@Telstra Still waiting for someone to actually help me
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Francis Ramirez 🧢🌺
(@FrancisRamirez) reported
@SilkCharm @accc @Telstra Agree. For example, Caller ID Spoofing is still doable in 2021. A problem identified since 2004. How is this still acceptable?
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Fletcher
(@SerotonjnFPS) reported
I very literally couldn’t’ve copped that ban at a better time. Apex servers are fucky, Telstra outage in my area. Ez
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The True Fact
(@TheTrueFact3) reported
@Telstra #Telstra #telstra Scammers changed my Telstra email address with only my name and number. Messaging support useless. Telstra twitter said they would look into it. Texting now, but just as useless. Had to reenter number because masked.
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vomont_twitch
(@vomont_twitch) reported
@unofficial_amy Being a virgin sucks. My dad was a virgin. And was depressing. Eventually I was able to assist him and change that status. Now he’s with Optus. But A lot of ppl prefer Telstra phones. We are talking about mobile phones right? 🤔🤔
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Phillip Persson
(@techphil) reported
@skaye @Telstra @Telstra I’m getting this problem too. I messaged the Telstra Member Support desk like you said and they said that “orders can take a while to be full filed”, I haven’t been able to place an order yet!??
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Odins_toenail
(@OdinsToenail) reported
@icathler @Wolfie_Rankin @JBHiFi I'm familiar with the problem, thanks. As far as a solution goes, if my 3.5 year old Pixel 3a is capable of spotting them as spam, then so are Telstra et al.
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Justin Herald
(@jherald) reported
@Telstra No.Due to it becoming so difficult for her to become your customer she decided to stay with Vodafone. It's great you have a "customer experience" department but you need a "customer journey department " as there were so many roadblocks with trying to give you new business.
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Lou
(@LouiseR27845272) reported
@Telstra You’re competitors do it over the phone. So you’re telling me you haven’t taken on any new customers during locked down locations? Hardly true.
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KORZING
(@KORZING) reported
Using "New phone feeling" in the past and "Upgrade and Protect" now with @Telstra always feels like a second class citizen when a new iPhone is released... Always have to call them to order/pre-order the new phone, never able to hit the release date...
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Lou
(@LouiseR27845272) reported
@Telstra Just so you know someone just did the whole thing for us on the phone. Do you guys actually know what’s going on? How can one person cancel, then one not approve,then you tell me another way, then another do it all over the phone?
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Owen
(@realoddman) reported
@Telstra Hi, yes no problem. I mean I also know people with Telstra who ordered a week after me and got their order in the late August shipment so I don’t have a huge amount of confidence in Telstra’s ability to allocate stock in a logical fashion. ;)
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Lauren Jones 🌻💛
(@Loz_Jonesxo) reported
@Telstra heads up dudes I’ve contacted A current affair about this issue. Enjoy the publicity my dude 👏🏻
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beagle
(@beagle58663024) reported
@Telstra Hi Kunal, I have a number of INC's the latest is INC 16043594. All the INC's relate to this issue which has been ongoing since installation on 11 Aug 2021
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beagle
(@beagle58663024) reported
@Telstra I have spoken to the help reps on 132200 many times. They have not resolved the issue of random reboots. They see it as dropouts. But the modem is doing a full reboot
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sammy dower
(@sammydiva) reported
@Telstra what is with ya internet today having problems all day on the PS4 Foxtel app won’t work Stan won’t load even nine now won’t load keeps buffering and Apple TV what the hell is going on sick of this
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wildedave
(@wildedavid) reported
@Telstra you customer service is an absolute disgrace. How to I get to speak to someone on the phone?
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Pauly
(@Pauly_Riordan) reported
The French are pretty le angry huh. It’s only 80 billion dollars. It’s not like we’re breaking a Telstra contract. Pfft. Le calm down.
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YeahOkay
(@kanetothekelly) reported
It's taken almost 2 hours of waiting on @Telstra support just for then to tell me the wrong information about my account. Ffs. I'm literally just trying to change internet plans. It shouldn't be this hard.
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CommanderGumball
(@CommandrGumball) reported
@Telstra HELP! Someone signed up with my email address and I can't call you (From Canada)
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Lou
(@LouiseR27845272) reported
@Telstra Yep doesn’t help us, we’re in ACT.
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Odins_toenail
(@OdinsToenail) reported
@icathler @Wolfie_Rankin @JBHiFi Don't misrepresent me. It's Google's solution, not mine. Anyway, this the same Telstra that sends an email to the account you forgot the password for to do a reset? That Telstra? Gotcha.
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Lou
(@LouiseR27845272) reported
@Telstra This should not be an issue, either you have overcommitted in products, both to existing and potential customers and your customer onboarding process is out of date or there’s an error with communication
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Simon Townsend
(@simont77) reported
@Telstra @acccgovau @TelcoOmbudsman please fix mobile service around Warragul. Can’t send photos via MMS or iMessage in or around many shops when buying for my wife. Often can’t QR check inside Bunnings/Kmart. Maybe stop advertising how good your network is until it is
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The True Fact
(@TheTrueFact3) reported
@Telstra #Telstra Scammers changed my Telstra email address with only my name and number. Telstra messaging was useless. Telstra Twitter said they would look into it. Texting now and just as useless. Had to resend number because response so slow they masked it.
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🍀Icathler🍀 (Allan)🖖🇮🇪🇭🇲🇵🇬
(@icathler) reported
@OdinsToenail @Wolfie_Rankin @JBHiFi Well maybe you should spend hours on the phone explaining that to telstra. They can't do it atm apparently. If you have a solution, please please please tell them, so we can all stop getting them.
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KP4EVA 💙❤️✊🏾
(@NewyFootyFan) reported
@deeplongstop @Telstra I wanted to test my internet speed so I'm downloading the app. Which I'm led to believe could take a while. That's bad, right?
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TheGlenndOfTime
(@TheGlenndOfTime) reported
@ArthurMarsh2 @Telstra Last night Telstra messaged me advising the fault had been fixed, so far the internet is stable, they also credited $10 to the bill and additional 10GB of data, good customer experience on my end