Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (41%)
- Phone (36%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Wi-fi | 21 hours ago |
|
Perth
|
Internet | 1 day ago |
|
Sydney
|
1 day ago | |
|
Sydney
|
1 day ago | |
|
Melbourne
|
Phone | 1 day ago |
|
Melbourne
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Brown (@djbrown50) reported@Telstra The resolution was I had to pay, it took 5 years to do this, the phone numbers were not available to transfer, so we had to get new ones as well. No idea of reference no, but the phone numbers were 0424140235 and 0418 763992. It was a New Beith address in 2015
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Alwyne Smith (@MayasDragon) reported@TraceySpicer @me_allyann @Telstra they used to allow emergency calls, even if cut off. Has that changed?
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Maria Turner (@TurnerMariaT) reported@TraceySpicer @Telstra I hope it gets sorted. My parents are ageing too and Covid times are worrying enough without communication problems in the mix. Their next door neighbour was hospitalised yesterday due to debilitating Covid symptoms (much younger than my folks).
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Verity Carney (@SpokenClearly23) reported@tanya_plibersek Another Labor Honey Pot for Graft. What happened to The Telstra Future Fund. All gone down the drain….into pockets of extortionists, fat cats and ice. It’s endemic. Call a double dissolution and chuck the whole lot out.
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Matt in Self-Lockdown (@mezla) reported@TraceySpicer @Telstra Telstra are A NIGHTMARE. They never admit fault, they make HEAPS of mistakes, and when they compensate you it's begrudgingly and too little too late, and only after you spend MANY hours speaking to 50 different people. DO NOT USE TELSTRA.
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Gavin McDougall | 麥格文 (@getgavin) reported@Telstra I did get to a store. Achieving my goal was more difficult than needed but it has been resolved. More importantly, I hope the CS LINE issue has been resolved. A default "heavy call load" message isn't a load issue - it's a lack of staffing issue! 2 hours wait is ridiculous.
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GAY MONKEY (@gay__monkey) reported@Telstra my WiFi is not working now im using your mobile data service, please may you upgrade coverage in the Ascot Queensland area?
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I am me (@alnbrns) reported@Telstra @TraceySpicer Too big to exist,, if you cant supply a good service. Mine cuts out often but you still want $
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Maria Turner (@TurnerMariaT) reported@TraceySpicer @Telstra Good luck - I do hope your Dad has comms soon. This is the worst possible time for Telstra to do something like this. Totally understand why you couldn't take him to a store. Hope it gets sorted soon x
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Laurel Papworth (@SilkCharm) reported@wonderwebby @valeriekhoo @Telstra That Telstra Penrith is not Telstra. I assumed franchise. Customer Service said I could get a router replacement there. But they refused. It didn’t have any other Branding just Telstra.
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Tracey Coulton (@TraceyCoulton) reported@TraceySpicer @Telstra Currently in protracted conversations with @Telstra due to NBN to my house stopped over 5 weeks ago. They’ve sent me 4 modems that don’t work and they can’t fix nbn because it is already connected.
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ddrathnayake (@ddrathnayake3) reported@Telstra who is the #Genius that came up with the idea that, when Service is down the ONLY way the customer can contact the support by a email? how does that even work!! #Belong @Telstra_news @TelstraBcast
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Johanna Kloot (@jokloot) reported@TraceySpicer @Telstra After too many years of Telstra, I go out of my way to give Optus 10 stars whenever I can as the contrast from customer experience is stark. It has been several years since, and perhaps Telstra has lifted its game, although it sounds unlikely.
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reflex (@reflexcuz) reported@Telstra wtf did you just call me lol
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🇦🇺💧Right Wing Shill 4631574635415179💧🇦🇺 (@BlasSock) reported@Telstra @TraceySpicer How many decades has this person been a Telstra customer I wonder, then one bill not paid on time, cut off their lifeline. Heartless, no loyalty to your long term customers that built the service.
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NiKiZe😷 (@nikize0) reported@TamGarTrinKi @Telstra @NetflixANZ If someone tells you IPv6 is causing issues, tell them to fix their service, and never disable IPv6.
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Tracey Spicer AM GAICD (@TraceySpicer) reported@throoughmyeyes @Telstra Eek - terrible!
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Darren Brown (@djbrown50) reported@TraceySpicer @Telstra No Tracey, Telstras practice is to use an overseas call centre, the call takers have limited english skills. When you move from QLD to NSW and ask them to cancel the NBN until you move back in, and they cut off 2 mobiles and 2 tablets leaving a $12,000 debt as they were on a plan
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Ian Javes (@JavesIan75) reported@TraceySpicer @plalor My experiences of Telstra over last 2 years is that their default response to any wifi issue is to say it is an NBN problem and volunteer to send out an NBN technician so not shocked by that aspect of your tale
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Chicken nuggets (@14kenito) reportedHi @Telstra is there a telstra outage in Melbourne Cbd? My data keeps on dropping…
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sarah bourke ☕️⚔️🖤🎼💉 (@blixagerl) reported@TraceySpicer @Telstra @NBN_Australia Appalling. I know several people isolating due to co workers being told to shhhh and come to work with COVID. Poor pandemic practice in a vulnerable persons home is unconscionable
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Countess 🍸 (@CountessAu) reported@Telstra @TraceySpicer Therein lies the problem. They cite privacy issues, if you're not the account holder or don't have living power of attorney, it's a waste of time. They. Will. Not. Help.
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LiquldEnox (@YTTVHDSamie) reported@Telstra @largezee Fax my internet is so bad I can’t even load a tab on google/safari
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ddrathnayake (@ddrathnayake3) reported@Telstra with belong. Don’t have the app. But how would they expect anyone to email when internet is down rather than calling?
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SusannaFreymark (@SusannaFreymark) reportedPlease help @Telstra_news . I'm on'chat' with #telstra. Mobile wo';t work. I'm in #mallanganee #nsw
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Monica Attard (@AttardMon) reported@TraceySpicer @Tasdevilsrgr8 @Telstra Not at all surprised Tracey. How telstra remains in business is of never ending surprise though.
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jz (@jzmxevy) reported@Telstra WHAT IS WRONG WITH MY INTERNET HELP ME
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richard m (@richardmissingh) reported@TraceySpicer @Telstra I've never seen them do it without notice ....
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Tracey Spicer AM GAICD (@TraceySpicer) reported@DavisConcept @Telstra @Optus What a terrible practice and horrified to hear it's still happening widely - and is deliberate. Your dear mum. Just awful. x
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Matt (@mjf) reported@TraceySpicer @cindygrahame @Telstra They used to do this me frequently if a bill was a day or 2 late. Just disorganisation on my part really. Still, when I am giving them hundreds a month I would like a bit of leeway. Changed providers, never looked back