Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Perth, Brisbane, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ᴮᴱSugakookie⁷fanofGrammyNominatedArtistBTSᵇᵗˢᵃʳᵐʸ
(@SugakookieOT7) reported
@Sarah65197247 Telstra is still struggling in my area so therefore @Foxtel is still down @FOXTEL_Help
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Winnie
(@winnie3383) reported
@cdwinters91 Just letting you know if it's for mobile phones, Aldi mobile uses the Telstra network and they have extremely good plans
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🇦🇺 Jason Day 🇦🇺 🇺🇸
(@JasonDa46218794) reported
@PresentMurray @DocWilliams18 I disagree with the premise of your argument. If she was the leader of Telstra, cracking under pressure would cost her her job. Telstra has nowhere near the responsibility that the leader of our defence force has. That is one job that requires steadfast stability, no question.
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Aussie Racer
(@BengalRacing) reported
@ColsMako @Telstra Yes, that's a last resort thanks Telstra have finally sent out a new modem today - we shall see if it fixes my internet problem I am still requesting a full refund of all internet fees paid since the nbn was installed in June 2019 Slow and erratic from day 1 which telstra deny
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allan ingleton
(@allaningleton) reported
@melmuscat @Telstra @NBN_Australia I have had Telstra nbn since it started, for about 5 years. Firstly Rouse Hill, then Schofields, now Port Macquarie. Never had a problem or an outage ??? I ts all too technical
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Ben Shute
(@Ben_Shute) reported
Hot tip for @Telstra support, but when it says "agent is typing" on their live chat, there is rarely an agent typing
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Tim Morris 🇦🇺
(@lotzhobbitfeet) reported
@1TonyHarding @Telstra You used Telstra and user friendly in the same sentence.....that’s the problem!
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Colin Hempel
(@ColsMako) reported
@Telstra Was just on phone for 2:22:12 2hrs of that on hold and couldn’t get help. Wouldn’t even provide a call back tomorrow so I have 2 call again
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Colin Hempel
(@ColsMako) reported
@Telstra @andy_penn Andy, I’ve said it before, you must feel really bad for the service your company provides. Or doesn’t provide.
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tydei
(@tydei) reported
@Telstra Trying again tonight. A chat chain as long as can be. I think I’m onto the 4th person trying to help. Would love to forward to someone
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Dr Mona Saleh
(@DNADownunder) reported
@Telstra hello? I cancelled my account as I lived overseas on Jan 26 and I have just been charged for a February invoice. Can I please get an email contact as your chat not is no help
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Tracey Sigge
(@SigGM) reported
@Telstra please fix broadband issues in Hastings,Vic. This is completely unacceptable. Call centre closed and Gold member customer service is non responsive.
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Justin Field MLC
(@justinrfield) reported
@Telstra OMG. Did you not read my tweet? The link in the text goes to a sign-in page then to a messaging service where after 20mins of messaging they told me exactly what was in the text you sent me. Then it timed out and had to start again. No call back despite leaving my number either.
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Lilia
(@liliabernede) reported
from
Brisbane, State of Queensland
@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....
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melissa
(@melmuscat) reported
@VinniesCasula @Telstra @NBN_Australia Very bad. I’m going to have to switch. Need internet for my profession.
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Colin Hempel
(@ColsMako) reported
@Telstra @andy_penn Andy DM me for a free 1 on 1 interview to see if u could convince me to come and fix Telstra lack of customer service
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elizabeth s
(@elizabethsprott) reported
@Telstra No, I have not been able to speak to anyone. I have given up and am probably leaving the service I tried so hard to believe in for so long. I have been met by such poor service it is hard to believe. I was hoping Telstra would come through for me, but it is not to be. Sad days
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melissa
(@melmuscat) reported
from
Sydney, State of New South Wales
Are @Telstra the worst provider for @NBN_Australia ?? Asking for a friend. Second night sitting here without internet. Im a teacher. I was also out for days in December whilst at home trying to conduct parent teacher interviews. Who’s going to explain to irate parents?
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Brett D
(@bjds) reported
@Telstra any problems with livechat? ive been waiting over and hour for a response? Both on webpage and through app in gold support. I need a unlock to a prepaid iPhone ASAP
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Lily (comms open) ♡
(@Lilartist1400) reported
@ColsMako @Telstra Next problem I have I will be doing that
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Robert Rigby 😎 🇦🇺
(@RobertPRigby) reported
@evoIutionGG @Telstra @zoobomax Since this I’ve moved on to Google TV. Problem sorted and 2 Telstra TV’s in the cupboard
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Anthony Vescio
(@vesh88) reported
@melmuscat @Telstra @NBN_Australia Go iiNet. Had it for I think 12 years and never a single problem
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melissa
(@melmuscat) reported
@allaningleton @Telstra @NBN_Australia Non stop problems since I got it a few months ago. Even worse, I haven’t been able to watch one full game of football or league 😫😫
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Truth Hurt
(@TruthHurt11) reported
@ColsMako It took me 34yrs to walk away from the worst service in a developed world whilst ripping me off. Joke is on me.Don’t GO TO TELSTRA @ anycost#colsmako#telstra
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breathe
(@breathe778) reported
@justinrfield @Telstra Yes - Telstra service is abysmal these days! It was actually getting better, now I’m lucky if I get to speak to a ‘human’ at all! Too many links thrown my way - rather than an actual person to talk to. #Telstra cannot keep using COVID as an excuse - need to pick up your game!
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Country Independent
(@JohnEClements) reported
@vanOnselenP Joyce did this in senate days on Telstra sale, when the hard reality of being the party’s ***** or standing on principle came home. These days he just plays in an alternative reality where you make the issues up. Easier than conviction
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A Trantalis
(@ATrantalis) reported
@trycatchnme @timesuppeople I heard on SKY NEWs Telstra is selling there 5g Network.
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Marcus Wong
(@aussiewongm) reported
And this is what's powering the NBN fibre to the node network - a Telstra cable junction pillar lying sideways, broken off at the base.
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melissa
(@melmuscat) reported
@VinniesCasula @Telstra @NBN_Australia Poor thing. Note it down for her teachers.., or better still get them to call Telstra!
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myknittingwool
(@myknittingwool) reported
@vogrady2132 @VickiPlatt5 I think most of can say the worst time in our lives has been no co incidence a lib gov was in charge Nat, Service , Vietnam war, 18% interest , Iraq war the selling of Telstra the children overboard the Union problem in vic on the docks they only take never give