Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (37%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Dubbo, Melbourne, Brisbane, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 23 hours ago |
|
Adelaide
|
Phone | 2 days ago |
|
Dubbo
|
Internet | 3 days ago |
|
Sydney
|
Internet | 4 days ago |
|
Brisbane
|
Phone | 4 days ago |
|
Melbourne
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TaxFodder (@Coldhardface) reported@belinduhpyne There was little left to sell after Hawke and Keating sold federal and state assets in their Privatisation rampage. Key assets sold under the Hawke government included: The Commonwealth Bank of Australia Qantas Telstra CSL These sales were part of a broader strategy that also involved floating the Australian dollar, deregulating financial markets, and dismantling the tariff system. While critics argued this abandoned traditional Labor values and contributed to issues like increased household debt, supporters view these reforms as essential modernizations that 'strengthened' the Australian economy. We're real strong now eh?
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rockyandralph (@rockyandralph) reported@AFL @Telstra Poor bastard
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Tom Playford (@TomPlayford3) reported@Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it
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vinni • 包沁燕 🇵🇸 (@glyphclutter) reported@BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional
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Jumbarrawa (@jumbarrawa) reported@Telstra, you can eat a bag of ***** DIGGs .. not payin 113 a month for your dodgy, slow internet. . will let my 6 months infront wind down and never ever use your services again. BOOOO to your poxy heads.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can
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Andrew Thorpe (@awthorpe) reported@Telstra It isn’t unplanned outages there is a lack of capacity in the Telstra network in that part of the cbd. It has been bad for ages like dial up speeds but is getting worse to the point of unusable. How do you let the network engineers know that they need to review and do something
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dubzz2228 (@dubzz2228) reportedI need that “ this phone has been disconnected” Telstra service voicemail
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Kmoz (@imKMOZ) reported@shivjam @AllieHollyS Do belong!!! They have $35, $45 I believe and $55 and the $55 has HEAPS of data and you can keep your number and it’s still on Telstra network
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GailT (@GBTSocScientist) reported@AlanBixter @Dehler45 @Telstra My internet SO SLOW 2day!
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dee (@poIIygeist) reported@katsukisparkles the problem is telstra wont let us and we dont wanna switch because they own our phone numbers and it sucks to change numbers on everything
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Alan Baxter ♛ (@AlanBixter) reportedUsually @Telstra is happy to jump on line and offer a fix (of sorts) to complaints about their terrible service. Not today. They have no fix for no fibre, flooded and archaic coaxial, and massively overloaded 5G. Too long bullshitting govt and shareholders. They just can't cope.
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vinni • 包沁燕 🇵🇸 (@glyphclutter) reportedbefore i switched to a provider on telstra wholesale i’d be en route to work on a call like sorry if comms go down lads i am approaching the site™ (westgarth).
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💥MydogsTess🐶🐶 (@Vanessapaterso6) reported@tomdflynn I am. We just changed from Telstra wireless which cost us $110 a month with crappy service to Starlink. We are happy with the speed, just a little annoyed as they put the price up from $69 to $75 in the first month. Still cheaper and faster.
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Marcus Wong (@aussiewongm) reported@rainbowdefault @AJAllchin @Telstra And an upside of this is there is now an unpaid army of people testing whether the payphones are actually still working, rather than some poor chump in an emergency getting stranded.
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Murray (@MyNameIsMurray) reported@DavidLeyonhjelm @georgios197 @DanielPriestley Luck... and both the timely full privatisation of Telstra, and the complete offloading of Australian gold reserves (nearly tanking our, and world markets in the process). Howard only balanced the books by selling off a LOT of stuff that ended up creating problems later on.
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peter rowe (@Prowerock1) reported@AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple
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Dawn Compliance (@DawnCompliance) reportedTelstra shares are weird cos a while back I noticed how they sold their towers, restructured fixed network into a separate asset company gradually exited legacy copper So became the ****** middleman with outrageous customer service they should rename themselves “******* Telstra”
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KCC - Kuranda Community Council (@KccKuranda) reported@robb_j_m $94.00 a month and we have trouble with the stream every time we watch a live NRL game...and we live on the main street of town. Telstra in case you were wondering...
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RochfordAlexAR (@rochfordalexAR) reportedDo I need to be an ABN holder or otherwise registered as a business to try one of @Telstra 's business internet plans? If I try a business internet plan, is it going to mess up my residential phone service? Would I be forced to replace my modem?
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Natasha (@Natasha19317558) reported@AlanBixter @Telstra I betcha Malcolm Turnbull doesn’t have any internet problems. Didn’t Turnbull 🎩downgrade us plebs from fibre to the node to copper in our gutter?
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Reverse Brain (@WLMOS85) reported@Telstra lost Signal 🙄😪🤔
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Dreamie/Bean/Beanie🐰🧚♀️🧜♀️ (@bean_dreaming) reported@Empty_jr Like I was In Cloncurry for a week a few years back and I got **** service (even while on Telstra) when I travelled to Cloncurry to Mount Isa.
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Jayden (@Ballzzzz16) reported@Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Benwah (@earthmanben) reported@SkullSpeedDeal lots of my mates were over the moon when they got a job with Telecom/Telstra because it was a lifetime secure job but that job security changed as it became more professional (like Allen senior’s electric company it was so unreliable and bad it was a joke)
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Z (@glen_birnie) reported@Adam_and_EVs Should ask them if they purchased through Telstra network….