Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (50%)
- Phone (38%)
- Wi-fi (8%)
- E-mail (3%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Phone | 9 hours ago |
|
|
Phone | 15 hours ago |
|
|
Phone | 16 hours ago |
|
|
Internet | 2 days ago |
|
|
Internet | 3 days ago |
|
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Madge (@DriveClever) reported@Telstra the sheer incompetence of your systems, processes and staff is beyond belief. I have wasted 2+ hrs on the phone trying to reset a password. I vowed years ago after you sold a debt that never existed that would be it. I should have stuck to that resolution. Dreadful.
-
Dust (@BuZZiNiTT) reported@defnotbarnsybdc @QBCCIntegrity That works for awhile but now Telstra is forcing people to have a current os and have started kicking people off the network. My phone went dead last week so i went to use a backup phone and could not for this reason.
-
๐Mythical Mira ๐ชธ (@Mythical_mira) reportedlol got my first spam call ring ring hi miss Iโm calling from Telstra you to say you won a new smart phone iโm with *insert different provider* thats not possible madam Iโm just trying to give you a free phone ๐ก obviously angry tone Quiet processing (no sleep) i hang up
-
Jordan Wardle (@JordanWardle5) reported@theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.
-
Anthony Petisi (@ApiaFcViareggio) reported@spannaforce Issues with Telstra
-
GregM (@Gmeister67) reported@WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink
-
Johnny KOโd (@JohnnyKod9) reported@Telstra are you having network problems in Footscray Victoria?
-
Paradoxa (@Paradoxa18) reportedOK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy
-
โฟ ๐ฅ (@teslantir) reportedGoogle + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG
-
SJP (@SJPtweets) reported@telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase
-
MyBrainHurts๐ธ โฐ๏ธ (@CountessAu) reported@Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.
-
Snow Leopard (@SNOWFXINC) reported@SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.
-
Mr musk โญ๏ธ๐บ๐ธ๐ (@Mrmuskh4l5l) reported@c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now youโre trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.
-
t โก (@jopperatenzos) reported@Teh_Jkr @Optus happened to me so I changed to Boost who are cheaper. theyโre on the Telstra network too!
-
Moses kiweewa (@Moweezy5Moweezy) reported@Telstra Worst customer care I ever experienced in Australia. Telstra
-
Francis McF (@FrancisMcF1O) reportedAustraliaโs mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government wonโt mandate roaming, weโll never have genuine competition.
-
Melanie Jackson (@melaniejackson2) reported@Telstra outage with home internet in daisy hill QLD 4127 since 28/05/2026. No updates still under investigation
-
Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported@DarcyMiddleton @AmeliaBee7 Itโs not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know theyโd get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.
-
cobra (@cobraschiffer) reported@sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.
-
deirdre ritchie (@deirdreritchi10) reportedSame with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.
-
jayzco (@jayzcoz) reported@gasugasu1984 Iโve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I havenโt done a speed test. Likely cheaper services available.
-
landman (@hasselljpb) reported@Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!
-
Paul (@Paul21421386) reported@KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo
-
Deepuc (@deepudips009) reported@Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try
-
vinni โข ๅ ๆฒ็ ๐ต๐ธ (@glyphclutter) reportedbefore i switched to a provider on telstra wholesale iโd be en route to work on a call like sorry if comms go down lads i am approaching the siteโข (westgarth).
-
Scio Tabula (@ScioTabula) reported@Cjsavage696969 I'd love to get a Starlink phone. Telstra service for regional users is ordinary at best
-
Dead AฬทฬฬฝอฬฌอPฬทฬฬญฬณออ on CompSciFutures (โ/โ/acc) (@CompSciFutures) reported๐ข๐ก ๐ ๐๐ก๐ง๐๐ ๐๐๐จ๐ฆ๐ ๐๐ฌ ๐ง๐๐๐ฆ๐ง๐ฅ๐ ๐๐๐๐๐๐ก๐ ๐ญ๐ฏ๐ฎ๐ฌ๐ฌ๐ฌ ๐ช๐๐๐ก ๐๐ซ๐๐๐๐๐ง๐๐ข๐ก ๐๐ข๐ฅ๐ฃ๐ข๐ฅ๐๐ง๐ ๐๐จ๐๐๐๐๐ก๐ ๐ฆ๐ช๐๐ง๐๐๐๐ข๐๐ฅ๐ ๐๐ฆ ๐๐๐ฆ๐๐ข๐ก๐ก๐๐๐ง๐๐ Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP
-
Kate/Pookie Immaculate Sister of the Butter Knife (@I_loveleft) reportedI'd believe that, especially back in the day when I was with Telstra, any time you rang support, it was always an Indian voice at the other end. Probably still is. They seem to gravitate to a lot of tele communication jobs over there.
-
Francis McF (@FrancisMcF1O) reportedRegional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, thatโs not a market โ thatโs a monopoly.
-
AI Will Replace All Lawyers ๐ฆ (@ohfarfoxache) reported@kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra