Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 07: Problems at Telstra
Telstra is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
||
| Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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SE Qldr
(@seqldr) reported
@Telstra @DonERiQ One click of a button and Telstra can see quickly that his same device/IMEI connected perfectly 48 hours ago. Suddenly it doesn’t work. Outage checker shows no outages. It’s not even connected to the same “issue” database that Tori uses.
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Don Eriq
(@DonERiQ) reported
@seqldr @Telstra I haven't had a signal on my personal phones since 2 days ago. My work one is functioning perfectly . They're on the same network. I don't understand why
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Don Eriq
(@DonERiQ) reported
@seqldr @Telstra Yeh. The customer service has been horrendous.
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SAM 🔺(🎩, 🧠,🐉)
(@SamGroeller) reported
Hi @Optus, Please fix your ****. Been a customer for 8 years and I still need to be credit checked to upgrade to a new phone & plan? Your servers won't even let a credit check through. Been here for over an hour and made 0 progress. Regards, Soon to be new @Telstra customer!
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SE Qldr
(@seqldr) reported
@Telstra @DonERiQ Typical isn’t it. Inconvenience non technical people for half a day by swapping out SIM cards and fruitlessly restart and reset devices. Anything to take focus away from Telstra’s inadequately equipped network. Yet ur still sprinkling 5G like it’s the solution for everything!
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Don Eriq
(@DonERiQ) reported
@Telstra As you can see since I gave you the reference number.. i gave it plenty of shots. They just didnt give a ****
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Frank
(@FrankieJBroph) reported
Is there any other company as bad as @Telstra when it comes to trying to get through to an actual human on the enquiry line? They treat customers like we are their biggest problem rather than their greatest asset. Another John Howard achievement!
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Matt Gillard 🎄
(@mattgillard) reported
@Telstra Yes. They said nothing they could do. I am a customer of 15+ years and have the price increase 200% is a bit rich.
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Kotori
(@LtzKotori) reported
im honestly over @Telstra. when i first got my internet service it was alright but since then its just been getting worse and worse. raise complaints nothing gets done or they say they try to ring me and then cancel the complaint even tho i didnt get the calls
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Matt Gillard 🎄
(@mattgillard) reported
@Telstra they were not helpful when I contacted them through the app. Formal complaint lodged.
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Nikki Knight
(@NikkiKn84443633) reported
@Chrissy13308469 Go into either telstra or optus and find a young person to help
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Don Eriq
(@DonERiQ) reported
@Telstra Yes. I have tried to reach out to Telstra multiple times but your customer service team has not been very helpful. My personal phone isn't detecting the network. I cant make calls, messages or connect the internet. Its not a phone fault because I can connect to wifi.
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ً
(@Prehstan) reported
@Telstra Ratio cause ur internet sucks
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Narayansmate
(@narayansmate) reported
@Telstra Moreover sad to say that 10 years ago, my home phone, internet and two mobiles were Telstra. Now, only this service left with Telstra.
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Don Eriq
(@DonERiQ) reported
@Telstra Yes... over and over again. They said they would call me. But they haven't. With the level of competence I witnessed. They probably tried to call the device that isnt picking up the network instead of the alternative number i provided
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Don Eriq
(@DonERiQ) reported
@Telstra I have said this to the customer service rep.. but they just keep repeating themselves over and over again. Turn it off.. reset network settings Switch sims. I tried a vodafone sim card on my phone and it worked perfectly fine
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Don Eriq
(@DonERiQ) reported
@Telstra Im also able to use wifi calling and messaging but only to certain people. Its frustrating and I have wasted too much time on this issue and all ive been told is to turn my phone on and off
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Rafe
(@Rafecakes) reported
@TWhaite @XboxANZ Yeah it's the worst mate. I literally had to order it from telstra to even have a slim chance. If they still have any available I would suggest that route...if you have a tesltra sub already.
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Emily Duryea
(@EmilyDuryea) reported
@Optus We have spent hrs on the phone to Optus who are unable to fix our internet remotely, 2 times in the past 11 days they have told us they will send a technician to our address both times this hasn't happened and we only found out because we contacted Telstra to ask where the
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Don Eriq
(@DonERiQ) reported
@Telstra Yeh and it says they've resolved it when I called yesterday. They haven't done **** but of course its "resolved"
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Narayansmate
(@narayansmate) reported
@Telstra Sure. The issue was that it was originally lodged in September. I had to lodge the documentation more than four times, inc. to a team leaders direct email, then at the end of September, nothing. And nothing since. And it was marked urgent.
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Matt Gillard 🎄
(@mattgillard) reported
I don’t need extra data - its shared with my main phone which has 80GB of data which is the whole point of this service. @Telstra I opt out thanks.
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Don Eriq
(@DonERiQ) reported
@Telstra About a million times now... that seems to be the only resolution you guys can think of
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Narayansmate
(@narayansmate) reported
@Telstra Hi Bek. Consumer to Consumer. I lodged a complaint,we have seen some movement. My issue is with outsourcing of call centres & Aus jobs has damaged my view of Telstra, imo. Previously, if I had an issue, call up, issue sorted in 10 mins or less. Much worse now, imo
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💧 Leigh Bentley
(@leighbentley) reported
@sarahvmac I had this problem with ADSL a few years ago. The local 'Telstra pit' was always full of water after rain. I found wireless broadband was a great alternative to fixed line. You need to be near a mobile base station though. #Goodluck
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Graham Lauren
(@cloudcitizen) reported
SMALL BUSINESSES, YOU CAN’T AFFORD TO BECOME #Telstra VICTIMS. @Telstra @andy_penn @whirlpoolnetau #Telstra is effing useless at every customer-facing level. Departments incapable of communicating with each other. After six weeks, it still can't connect me post-move of house.
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SE Qldr
(@seqldr) reported
@DonERiQ @Telstra They’re too damn big and profitable to even care. I couldn’t sleep at night being an employee of Telstra. They promise the world over and over again.
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Andy McBlane
(@andymcblane) reported
@circleslifeAU Do you offer Telstra network?
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SE Qldr
(@seqldr) reported
@Telstra @DonERiQ Absolutely have no other choice but Tel$tra in regional Queensland. And they know that. Pitiful 4G reception and they can’t even offer us a single bar of 3G. God help us. It’s 2021 for gods sakes.
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KP
(@poppyred44) reported
@Telstra The connect has been restored. The service seems slow.