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Telstra Outage Report

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 6: Problems at Telstra

Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

CityProblem TypeReport Time
Brisbane Internet 17 hours ago
Brisbane Internet 2 days ago
Sydney Wi-fi 2 days ago
Melbourne Internet 2 days ago
Brisbane E-mail 2 days ago
Brisbane Wi-fi 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • eddiemajor
    Eddie Major (@eddiemajor) reported

    @EmRusciano @tyson_whelan @Telstra Wow, you got a customer service rep who wasn't... 1) a bot, or 2) mindless corporate drone. That's a really good response considering it's teltra.

  • wheelyweb
    🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, New South Wales

    @Telstra All of those questions and conditions in the form and instructions would be resolved if you had an address to forward them to. Nate as you’re making your customers work harder than necessary to report the issue.

  • softlyhslot
    pendles rolls royce (@softlyhslot) reported

    @shelpaus you sound like someone from @Telstra support

  • LuSchmoo
    Lu (@LuSchmoo) reported

    @Damion23 @Telstra @Apple That’s very strange. Have you contacted your network provider to see if they’d be able to do anything directly?

  • EtherealThem
    William (@EtherealThem) reported

    **** Telstra

  • parkschiavello
    PJ (@parkschiavello) reported

    @Telstra hey guys I need a little bit of advice… I moved over to Telstra for coverage I get one to nothing. Secondly I have horrific download/upload speeds, I was previously with Vodafone/TPG and the coverage was amazing + speed was fantastic, please help me with poor service.

  • BennyTheMonky
    Monky questing New Year (@BennyTheMonky) reported

    @Telstra Yeah it doesn’t. I wasn’t given a reference number. I was told by Emanuel (the person who took my call) all the details. All he told me was contact NBN and select options regarding damage. The result, well you can see that by the prior post.

  • margaretthrosby
    Margaret Throsby💉💉 (@margaretthrosby) reported

    @PaulFletcherMP as Minister for the NBN can you explain why Telstra blames NBN for disconnection of my service when it was not requested and now tell me they can’t restore because NBN takes days. They blame NBN. I’m caught in the middle. Hopeless “service”

  • au_Arc
    Arc (@au_Arc) reported

    @fidzeh @TPG_Telecom Yeah it's usually a provider issue which is due to them having certain things open and closed. The moment my mate swapped to Telstra it fixed all of his issues. Same modem, same house, same game, different provider.

  • MadamEarth
    MADAMEARTH 🌎🤬✊🏾❤️💛🖤🦠😷🐀🌊 (@MadamEarth) reported

    @Diane_in_SA THIS is becoming a huge problem!! I don’t have it. I’m with Optus. Is it seriously only with Telstra customers??! What’s @Telstra doing about it??!

  • darkmyregaming
    Darkmyre (@darkmyregaming) reported

    @CatPurry9 Fwiw private whois details are pretty standard these days. Registering a domain without whois privacy just guarantees a ton of spam (including those damn "we're from telstra your pc has the virus" spam calls)

  • BennyTheMonky
    Monky questing New Year (@BennyTheMonky) reported

    I called Telstra to fix the socket, they told me “call NBN.” I call NBN, I get an auto directory and when I punch in the options I get auto hung up on. G f’ing G. So I’m guess it’s nobody’s problem. So I guess I’m stuck on my *** waiting till 2023 waiting for 5G for my home.

  • MustaphaMond73
    Mustapha Mond (@MustaphaMond73) reported

    @Telstra The customer service is really bad. I’ve called multiple times for an issue with my account and was told they’ll call me back or fix it but so far haven’t heard anything and the problem still there.

  • Hadfickla
    Marilyn Hadfield (@Hadfickla) reported

    @margaretthrosby Telstra? These poor people need a 10 to keep their jobs!

  • GumLeafWhistler
    Gumleaf - 'Nutty Activist' : Mark Latham 27/7/21 (@GumLeafWhistler) reported

    @margaretthrosby @Telstra I stopped using Telstra about 15 years ago for similar reasons. Told to wait until I moved before I could apply so I wasn't cut off, then waited 28 days to get connected. Never used them since. Better service and saved a fortune.

  • Cameron55731325
    Camsworld inc (@Cameron55731325) reported

    I swear to ******* god I've spent 40% of my time this week on Telstra technical support line hold

  • mickgoodwill
    mgII (@mickgoodwill) reported

    @Telstra Naaa on 2GB radio a caller asked a question about their nbn install setup and the answer given was incorrect, just highlighting it and never trust media answering correctly.

  • MurdoMax
    Murdo.Max 🏴󠁧󠁢󠁳󠁣󠁴󠁿💧🇦🇺 (@MurdoMax) reported

    @EmRusciano @ItsBouquet @Telstra Thanks for the explanation, very useful... been getting identical SMS messages and, other than blocking and deleting, is Telstra able to offer users a means of resolution?

  • jonnyA85193246
    Jonny Sheeple (@jonnyA85193246) reported

    @margaretthrosby @Telstra I have a small mobile broadband for such situations. Other problem if your electricity goes down so does NBN- no landline or internet

  • NorthexOCE
    FE Northex (@NorthexOCE) reported

    @Telstra you guys get called out on the news for your **** internet and now my wifi is worse, id love to get through 1 night without lag, disgraceful company

  • wheelyweb
    🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, New South Wales

    @Telstra It’s almost as if you want to make it harder to report it so you have fewer issues to track and resolve. #darkPatterns

  • liamget
    Liam Getreu 🟣 (@liamget) reported

    Canceling my Telstra broadband. The guy asks “do you have any friends or family who would be interested in taking over the service?”

  • melanchomical
    ❄️pixar jess (@melanchomical) reported

    @elee_bella I know exactly what you mean, had to settle for Telstra where I live and they were slow and inept. Still screws up every so often 🙄

  • agarner
    Adam Garner (@agarner) reported

    @Telstra No. Why do you make it so hard. (1) buy online. (2) Your account is now locked please go to store to show id. (3) wait for lockdown to lift. (4) Visit store give id & am told to re-contact online support. (5) Online support says someone will call me back. Not feeling the love

  • PextonAinsley
    iAinsley Pexton (@PextonAinsley) reported

    @ryan_milgate @EmmaKealyMP Had a couple love the bad spelling in the message had a call yesterday apparently from Telstra telling me they had to access my computer to stop the internet from being disconnected very push when I kept challenging him told me to hang up and it would be disconnected still work

  • joannatdavis
    Joanna Davis (@joannatdavis) reported

    Telstra says it will take a week to fix my internet. I have ADSL, which is usually near perfect. But after I reported static on the phoneline I now have no internet at all.

  • proinstallelect
    Pro Install Electrical Contractors (VIC) Pty Ltd (@proinstallelect) reported

    @Telstra Have Andrew Penn call me first thing in the morning, my business account is not working due to the incompetence of Telstra, we will be issuing a statutory demand on Telstra

  • margaretthrosby
    Margaret Throsby💉💉 (@margaretthrosby) reported

    @PaulFletcherMP how do I get @Telstra internet service restored when they palm off responsibility to you for disconnecting my service? They say because of NBN it will take days. Quick to disconnect, days to reconnect. Hopeless “service”.

  • dizzylimit
    David Sanderson (@dizzylimit) reported

    @Telstra Not a customer, I'm referring to the recent ACCC court case against Telstra caused by Telstra promising speeds it didn't deliver.

  • RockSta10118815
    RockStar (@RockSta10118815) reported

    @margaretthrosby I hate those surveys because you may have had good service from that one person, but you may have waited 30 minutes to speak to them or the company just outright sucks (Telstra). The problem is you rate that one person as a 10 and the company think they're doing well.