Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (50%)
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Phone (31%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Townsville, Adelaide, Alanvale, Gold Coast, Moss Vale, Mile Bridge, Denmark, Toowoomba, Hobart, Rockhampton and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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BadGeoBec
(@BadGeoBec) reported
I am AMAZING and Telstra sucks ***** big time. Took me about 15 minutes to get up and running with AussieBB, talk to tech support for two minutes, reconnect the TV and get the Sonos working.
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Adam
(@RoboAddy) reported
@Telstra any update on when Android 12 will be made available for Pixel owners on Telstra network? It's approved on all other telcos.
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Jason Andrew 👨🎤🌏
(@Gerza12) reported
@WBBL Take all teams to Melbourne and play at Telstra dome. Easy solution 👍
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Macan94126
(@macan94126) reported
I'm not gonna lie, this week is a bit rubbish. My @Telstra internet went down for scheduled maintenance, which is great and all until you're doing online school with no Wi-Fi, and now it's been extended and I have to wait until next Thursday to do anything. Like, come on.
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Chandan Vijayvargiya
(@chandan131313) reported
@Telstra absolutely worst customer service. I tried to do a port in from other provider to Telstra and its already 24 hours without mobile network. I was chatting with Telstra customer service for 6 hours and they just wasted my time handballing the case to different teams.
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Wayne Lund
(@WayneLund13) reported
Looks like smoke and mirrors on Twitter as per usual...well..News flash ..being hacked on Telstra..now owned by Foxtell..via Amazon saying there is a package you ordered waiting to pick up? Bullshit there is?? Never open this hack?
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Josefina Cortés, a Spanish-American in SYD
(@BesosJosefina) reported
@latingle Another example of incompetent leadership. This admin has also decimated the NDIA's NDIS program. Implementing significant changes & $$ cuts without including disability orgs & those affected. #fail Behind closed doors deals done.. like Howard's Telstra sell off / RU486.
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Steve
(@Blackened1) reported
@Telstra I have been dealing with these issues for years, multiple modem changes do nothing, NBN techs have tested from my end and the problems are external to my equipment. But the old "you're connected, that's good enough" policy means no matter how slow it gets, nothing will be done.
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Allan
(@28061914mary) reported
@Telstra If there is a problem on the 28th and the technician does not turn up then I will contact you. Remember I’m not the client. I’m just a friend and helper with a mobile re texts.
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Geoff Irvine
(@geoff_girvine) reported
Gee thanks @Telstra looks like @NBN_Australia is down again at Croydon in Sydney. Great to have such reliable internet #nbn
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Zandah Alam
(@BigBoyZandah) reported
@davidthodey I would like to say **** you and @Telstra for having the shittiest internet service in Australia if your going to take my money at least give me good ******* internet you ****.
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Robert Koganov
(@TH3xR34P3R) reported
@Telstra Yes fiber has been rolled out there a few years ago.. my main issue now is that I am getting bills for an account I requested to be closed since I am with leaptel for my personal internet.
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Zandah Alam
(@BigBoyZandah) reported
@Telstra @Telstra my problem is that I play PlayStation right next to the wifi box. I pay my bill on time each month and I still lag off the internet I live in the heart of Sydney not in a ******* cave in Afghanistan please explain to me how ******** your internet is so ****.
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Khushal
(@khushal08) reported
@Telstra More concerned about internet than phone connection. We transferred from dodo to Telstra. Modem is still not shipped from Telstra and we will soon run out of my phone's 4G. Anything you can do to help?
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ᛞᚨᚾᛁᛖᛚ
(@Daniel_Cannon15) reported
@Telstra Internet problems have all been sorted!
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🍻👍
(@floros_59) reported
@Telstra I’m a Telstra NBN customer and all I can say is big talk no action, I’ll lucky if I get anywhere near 40 Mbps speed.
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Zandah Alam
(@BigBoyZandah) reported
@Telstra I have tried everything sweet heart. The only valid excuse is your internet service is **** .it’s a spit in my face especially that I’ve been with you for quite some time. I’m considering switching internet services.I’m done with this joke of a internet company.
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Bobslaki
(@Bobslaki1) reported
@Telstra True Luxury: Having a Telstra service that works
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Machine Gun Booratio (spooky)
(@MurderousTurd) reported
@flashman @AynRandy Its about the preroll ad. Folks will likely not block their service provider like telstra, but will block the preroll company. The promoted tweet is the vehicle
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H_81
(@h_81) reported
@Telstra restructuring the pre-paid tariffs you made the recharge menu even worse than it was before. Where is the quick recharge with my stored cc details? Seriously wonder who’s in charge of worsening customer experience.
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Danilo Gutierrez
(@danilogutierrez) reported
@Telstra ’s customer service is bad enough for me to want to consider @Optus again.
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fernei
(@fernei01) reported
@Telstra NBN tech resolved the issue. It took several weeks to have this resolved which isn't good enough hence the reason for this public post. If Telstra continue to charge premium prices then they must improve their customer service Bring back telephone support. We are paying for it.
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Machine Gun Booratio (spooky)
(@MurderousTurd) reported
@flashman @AynRandy Exactly, Telstra don’t give a **** about a promoting a connected family. They care about getting more money from the preroll than it costs to make the ad
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Steve
(@Blackened1) reported
@Telstra All of the problems stem from 1km of copper and node "maintenance" that always breaks more than it fixes.
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Bill Cullen
(@wgcullen) reported
@Telstra Also couldn’t check in at Kalamunda Hospital earlier this year. My wife is with TPG and had no problems.
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Anon_0_Cat
(@Anon_o_Cat) reported
@Telstra Tried that - signup for preorder online end with an error message 'something went wrong and we can't finalise your order' then ask me to verify my contact details and that support would be InTouch. 48 hours later and no response. Meh. I'm on live chat now (have been for 3 hours)
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Zandah Alam
(@BigBoyZandah) reported
@Telstra I have had people come to my house ,called up your call centre, I have even tried to speak to Jesus what length do I have to go to for you to take me seriously and come fix the internet. This is false advertising you don’t care about your customers one bit.
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Alice Colterson
(@S_Colterson) reported
@Telstra Herne Hill, Western Australia has no signal from your towers at all at the moment and have been fluctuating for days. Called your support line they ended the call. Can you send someone to investigate and fix.
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Scott Long
(@scott__long) reported
@VodafoneAU Had to stop pre-orders? Becaauuussseee you don't like making money?? That's a shame. I'm a long term vodafone customer, but now I'll have to go to @Optus or @Telstra and pre-order with them now. Oh well.
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Anon_0_Cat
(@Anon_o_Cat) reported
@Telstra Really unimpressed with the franchise shop at mount Barker - can you dm me an email for the liscencee? Want to make a formal complaint.