Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (10%)
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Total Blackout (3%)
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E-mail (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Gladstone, Brisbane, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Gladstone |
Phone | |
| Brisbane |
Internet | |
| Sydney |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Blair / Mrs Wayne 🐨❤🇦🇺
(@StallionDuckx3) reported
@Telstra what is WRONG with you?!?! I just want our NBN connection to actually work. I need this to do my job from home, you nongs. Can't believe NBN didn't see an issue and cancelled our technician visit this morning? Absolutely wack. Our hard-earned money deserves better.
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Kimberley
(@RestlessMe81) reported
@Telstra I spoke to someone super helpful yesterday about upgrading my phone / contract but didn’t have something required and was promised a call back today…. But nothing. Help?
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Isaac Thompson ✨ WEAR A MASK
(@I_AN_T) reported
Someone randomly texted me photos of them looking at a webpage for a Telstra modem and I have no earthly clue whomst ******** and why
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J. T. M.
(@Shstirer) reported
@PatsKarvelas We changed from telstra to aussie broad band and have never looked back.
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Eranga De Silva
(@erangarangers) reported
@Fasffy Anything that uses Telstra's network, boost is prepaid and does. Also if you have an ABN, don't forget to look at business plans. They work out pretty well
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azninsect
(@azninsect) reported
@Fasffy Depending on your usage (data and calls), you can get 365 day pre-paid plans that end up being like...$12 a month? On the Telstra network too, so it's pretty reliable. Woolies (of all places) has a deal like this. But again it's dependent on your usage.
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Ryzigga
(@Ryzigga) reported
@Optus 5 years a customer with multiple services yet really disaapointed on how you reward (dont reward loyalty). Shocked that for once @Telstra have better offers and your sales team won't even attempt to compete to retain. #poorservice
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josh ladd
(@joshthelad3) reported
@NoelWhittaker @Telstra Same experience except I got a huge bill from them 2 years after I left to go to AB, for my landline home phone which when I rang them they insisted I still had connected to Telstra.I didn’t port it over to AB either.TIO..sorted it.Worst Cust Service from any Telco.
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anti-pride month
(@wheelchairmilf) reported
crisis averted ladies telstra went down for a quick min
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Aaha
(@SteelSingsOCE) reported
@Fasffy I switched to Boost recently, they use the Telstra network and have good data plans
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Matt Spurrier
(@DigitalSparky) reported
@Fasffy Boost Mobile (telstra network) - look at the annual plans, they work out far cheaper.
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injureys
(@injureys) reported
@Telstra @shiverzfx Ratio + your internet is *** fix your ****
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Chris McLay
(@chrismclay) reported
Back on the @telstra support nightmare. I have two accounts with several hundred dollars owed back to me. So far, 1 hour and 20 mins, 5 agents… and I’ve been passed on again.
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Teach
(@pantherman45) reported
@Urban_Immerser Sitting down and eating food in a small restaurant is hardly fleeting. Sitting down with a telstra staff member for a new phone plan is hardly fleeting...
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Grousedad
(@grousedad) reported
@MakoHorse The fact is mate you shouldn't be walking into regional areas if your from Melbourne asking for services to be performed, FULL STOP. Bring your damn Telstra bill, we don't care, you aren't getting served. You've no right to put businesses at risk.
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DrSally
(@DrSallyL) reported
And it is not doing to be ready until Sunday. Absolutely useless to me since I need the mobile broadband this weekend as only Telstra is avail. where we are going. Piss poor service from @Telstra. All I wanted was a QR Code so I could use an eSim on my tablet for the weekend.
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Donny Kerabatsos
(@DonnyKerabatso4) reported
@Telstra Without internet for a week now. 3 NBN appointments and tech hasn't shown up. Spoke with support and was told will be called back in 4 hours. That was 7 hours ago. Called back and was on hold for 29.5 mins and just cut out. You guys are ******.
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Ian Hanschen
(@furan) reported
@lukeweston Telstra is the same company that gave you all awful, slow internet for ages in Australia right?
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David
(@dhc1976) reported
@Fasffy Woolworths mobile. Uses Telstra network.
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Damian Glass
(@DGlass_official) reported
Hi @Telstra. I cancelled an arranged tech visit via sms and chat. My service is now ok. I received another sms for a tech visit on 5/6. I cancelled that too. I have received a third sms for a tech visit on 5/6. Can you please cancel. I don’t need a tech. Thanks.
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ً
(@kr0swell) reported
I would rather choke on a fat **** than go through Telstra’s customer service tbh.
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Amanda
(@Amanda00397914) reported
@theheraldsun So if the telstra case was a worker in the store wouldn't the close contacts have maybe touched a surface that the worker touched you can get covid that way so what's fleeting about that and a small store as well so full if crap Jerome no longer listening.
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AnujkumarP
(@anujkumar_p) reported
@VodafoneAU Shut your retail if you’ll take orders and cannot provide an Ipad Pro in committed 10 days and later extend another 42 days. Cancel my order @VodafoneAU @Telstra can you help ?
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coop
(@CoopVisuals) reported
@Telstra getting like 20 down 5 up
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emma
(@buttholefactory) reported
@Telstra our meter box was overloaded last night and the switch flipped and now the wifi won’t come off the blue light please help me fix it
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andrew fisher
(@andrewf15403672) reported
@lukedontcare_ @westernbulldogs Kayo trial period ? $5 I reckon if Telstra customer
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Jeanette Richmond
(@Jeanett78434655) reported
@Telstra Thank goodness. I was going to tweet you about how bad it is in Burrill Lake. Telstra is upgrading its mobile network around Ulladulla with work to take place over 8 days commencing 07/06/2021. Your mobile service may be impacted at various times during this period.
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Chris McLay
(@chrismclay) reported
@Telstra Thanks, but it seems no agents can act on my accounts without me visiting a store. So, to get a refund, I have to go to a store, during a lockdown. I’ve filed a complaint.
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Lee Williamson
(@tigerwilli85) reported
@Telstra when the hell are you going to get our billing and charges correct. Every month I have to follow up after being assured they have fixed the issues. I am almost done!
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Lee Williamson
(@tigerwilli85) reported
@Telstra I have not had the Drama pack since Christmas and noted last month that I had been charged for this so contacted Telstra. After an hour on chat, they refunded the amounts in credit and told me the issue was fixed