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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 46% Internet (46%)
  • 36% Phone (36%)
  • 8% Wi-fi (8%)
  • 6% E-mail (6%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Cook, Sydney, Perth, Canberra, Melbourne, Adelaide, Penola, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, Gympie, and Loamside.

CityProblem TypeReport Time
Cook Phone 2 hours ago
Sydney Internet 4 hours ago
Perth Wi-fi 6 hours ago
Sydney Phone 7 hours ago
Canberra Phone 8 hours ago
Melbourne Phone 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.

  • skylarusi
    ๐•ป๐–—๐–Ž๐–“๐–ˆ๐–Š๐–˜๐–˜ ๐•พ๐–๐–ž๐–‘๐–†๐–—๐–š๐–˜๐–Ž ยฉ (@skylarusi) reported

    @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

  • xxdjfusionxx
    Mr C (@xxdjfusionxx) reported

    @newscomauHQ So is everyone else including Telstra. Whatโ€™s your point? Sit down please ๐Ÿคซ

  • the_LoungeFly
    Robert (@the_LoungeFly) reported

    Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem managerโ€™ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

  • pirate71305695
    pirate (@pirate71305695) reported

    @PaulineHansonOz @Mummymobbsback1 This is not a bad policy. It's pretty good. As long as the people representing the tax payers are legit and not multimillion dollar leeches like we had with Telstra. And also they must be born in Australia. No foreigners to run the taxpayers interests.

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company ๐Ÿ™„ You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

  • BowllGeoffrey
    SmartyPantsSurfer (@BowllGeoffrey) reported

    @wtfinawtfworld Imagine how bad its going to be as a Woolies employee dealing with an issue - I find it hard enough getting a reaction at Telstra or the Bank and Im a ******* customer! Woolies board are swamped by Indians and have lost their damned minds to the dei bullshit

  • tdeb007
    Tania ๐Ÿ˜ท๐Ÿงธ (@tdeb007) reported

    @gomichild Never mind that my back injury is what forced me from retail into admin, and Iโ€™d been doing purchasing and sales admin for years. I kept having to remind her I wasnโ€™t obligated to apply for random jobs, and I certainly wasnโ€™t going to apply for a job interview a Telstra shop!

  • ApiaFcViareggio
    Anthony Petisi (@ApiaFcViareggio) reported

    @spannaforce Issues with Telstra

  • FeaPage29
    Fiona (@FeaPage29) reported

    Wow. @Telstra been down 2 days in areas of the Tenterfield area. Not good when most people only have mobiles now.

  • Mrmuskh4l5l
    Mr musk โญ๏ธ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿš€ (@Mrmuskh4l5l) reported

    @c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now youโ€™re trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.

  • DFactualists
    Aussie Diana S ๐Ÿ‡ฆ๐Ÿ‡บ (@DFactualists) reported

    F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U๐Ÿคฌ๐Ÿ’ฉ

  • check307
    Kmac (@check307) reported

    Australian Govs of all persuasions have sold the people out. First sold QLD State Gov Insurance, Keating the Commonwealth Bank , Howard Telstra, Beattie Water and we can keep going. Private industry is about profit and no service . We have that and pay exorbitant amounts for it

  • SJPtweets
    SJP (@SJPtweets) reported

    @telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโ€™s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • leoniew27
    Leonie Wainwright (@leoniew27) reported

    @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

  • lynettekc
    Lynette (@lynettekc) reported

    @MikeCarlton01 **** Telstra ๐Ÿคฌ

  • farleighvlogs
    someone you wont see again (@farleighvlogs) reported

    @Telstra fix your wifi right now i was playing roblox and seats in a game that i HAD TO SIT ON didnt load bc of your terrible wifi

  • MelPalling
    Mel Palling (@MelPalling) reported

    @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @KensingtonRoyal In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha/Vinyasa (depend whatโ€™s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg!

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

  • 45FirstLady
    Australian ๐Ÿ‡ฆ๐Ÿ‡บ (@45FirstLady) reported

    @OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.

  • feedthecath
    cat ๐Ÿ’œ๐Ÿ‡ต๐Ÿ‡ธ๐Ÿฉท (@feedthecath) reported

    @Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ

  • ethiopian1987
    Ethiopian1987 (@ethiopian1987) reported

    @Kitorialt Then when you cancel, get all early termination fees wiped. This is something covered under by @acccgovau and the TIO. This coming from an ex Telstra employee.

  • NftSnowman
    SnowmanNFT (@NftSnowman) reported

    @NicFromOz They use Telstra wholesale network, coverage shouldnโ€™t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

  • rockyandralph
    rockyandralph (@rockyandralph) reported

    @AFL @Telstra Poor bastard

  • DFactualists
    Aussie Diana S ๐Ÿ‡ฆ๐Ÿ‡บ (@DFactualists) reported

    @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

  • 96Mrbsa
    Stuart Bland (@96Mrbsa) reported

    @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

  • Gmeister67
    GregM (@Gmeister67) reported

    @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink