Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 28: Problems at Telstra
Telstra is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (37%)
- Wi-fi (9%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Adelaide, Dubbo, Melbourne, Brisbane, Arumpo, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 3 hours ago |
|
Sydney
|
Internet | 7 hours ago |
|
Sydney
|
Internet | 2 days ago |
|
Adelaide
|
Phone | 2 days ago |
|
Dubbo
|
Internet | 3 days ago |
|
Sydney
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reportedai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.
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Trev (@Trev__Says) reported@2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail
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SNOOPREY (@SNOOPREY77) reported@Telstra You guys providing inadequate service is not something I should be trouble shooting it’s something you guys should be doing
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it
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calmingdown (@joey8bitz) reported@enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.
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Harry Snape (@HarryFromSyd) reported@KingstaKingsta1 @craigkellyAFEE Not the Howard garbage again. Keating sold CBA for $8B and spent the money bailing out VIC Labor. CBA is sort $260B and has given $150B in dividends. Howard sold Telstra for $45B (now $52B), used the money to pay off debt and create the future fund, it’s worth $320B
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Rodger John Riach (@RiachRodger) reportedABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth
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LWright (@wright_l90101) reported@ajbott @Telstra Population growth has overwhelmed the Telstra towers in lots of areas I am told, congestion causing a lot of the problems. I have been told towers are being upgraded over last 2 weeks but I imagine it is a slow process.
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peter rowe (@Prowerock1) reported@AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple
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Depresso Martini ♥︎♡︎ (@algorithmsayshi) reportedSwitched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can
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AL (@asewell6) reported@Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?
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JW (@Judyw561) reported@AlanBixter @Telstra But it barely gives our public transport issues a run for the money.
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KCC - Kuranda Community Council (@KccKuranda) reported@robb_j_m $94.00 a month and we have trouble with the stream every time we watch a live NRL game...and we live on the main street of town. Telstra in case you were wondering...
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Tom Playford (@TomPlayford3) reported@Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.
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WTF have you done to us now (@melissajay77418) reported@BrowntownBrew @robb_j_m Some people paid for full fibre to afterward be told connection in that area is still to direct to node & were in a dead spot. Telstra occasionally do a few upgrades but it never really fixes anything. Its a big country, we don't all live in the city.
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Alan Baxter ♛ (@AlanBixter) reportedUsually @Telstra is happy to jump on line and offer a fix (of sorts) to complaints about their terrible service. Not today. They have no fix for no fibre, flooded and archaic coaxial, and massively overloaded 5G. Too long bullshitting govt and shareholders. They just can't cope.
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SNOOPREY (@SNOOPREY77) reported@Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so
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It's the climate, stupid! (@lightgolightly) reported@JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.
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Kmoz (@imKMOZ) reported@shivjam @AllieHollyS Do belong!!! They have $35, $45 I believe and $55 and the $55 has HEAPS of data and you can keep your number and it’s still on Telstra network
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.
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Ross (@ross_1956) reported@FOXFOOTY can we have subtitles or the Telstra interpreter service with this commentary?
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Alex (@InternetPiglet) reported@robb_j_m LNP stopped the original rollout of a national fiber network to buy back the copper network from telstra they sold to telstra in the 90s in an utterly deranged move that blew out costs and rollout time..
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Benwah (@earthmanben) reported@SkullSpeedDeal lots of my mates were over the moon when they got a job with Telecom/Telstra because it was a lifetime secure job but that job security changed as it became more professional (like Allen senior’s electric company it was so unreliable and bad it was a joke)
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pirate (@pirate71305695) reported@PaulineHansonOz @Mummymobbsback1 This is not a bad policy. It's pretty good. As long as the people representing the tax payers are legit and not multimillion dollar leeches like we had with Telstra. And also they must be born in Australia. No foreigners to run the taxpayers interests.
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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GailT (@GBTSocScientist) reported@AlanBixter @Dehler45 @Telstra My internet SO SLOW 2day!
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SNOOPREY (@SNOOPREY77) reported@Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise
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Gus Lefty Aussie Patriot (@GusLefty) reported@arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority