Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Darwin, Brisbane, Canberra, Hobart, Perth, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, and Dubbo.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 1 day ago |
|
Melbourne
|
Internet | 1 day ago |
|
Sydney
|
Total Blackout | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
|
Darwin
|
Total Blackout | 2 days ago |
|
Brisbane
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Atton (@itsatton) reported**** Telstra man
-
Mark (@Markius_vini) reported@Starlink @Telstra Day 23 Asking Starlink to start providing service to Angola
-
Josh (@joshatticus) reported@mar790032894313 @JoshButler The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though
-
Joe Dunstall (@JoeDunstall) reported@realRick_AUS **** Telstra and their **** over priced service. Starlink the world.
-
Satoshi Goy (@satoshigoy) reportedThe fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.
-
Mike Lifts (@mikeoniron) reported@Telstra offered to upgrade my Internet. Apparently 5x the speed. Same cost. Same plan. Sounded like a good deal so I said yes. After about 5 pointless and painful discussions I shut down the process. I’m going to @Starlink with my 5G phones service for back up. They make it easy.
-
I fix ****. its what i do ! (@HoolyMcg) reported@BrowntownBrew @Batman2242 We gave up on Telstra years ago Were one of the first in our area to take up starlink. It’s now quite slow because everyone else has done the same
-
deirdre ritchie (@deirdreritchi10) reported@QBCCIntegrity Mine didn't even go off. Telstra gave a warning about interruptions to the service where I was at work.
-
Tim (@TimothyJ_23) reported@MattSmith_567 the worst era without doubt was the early 2000s - first there was Stadium Australia (now Accor) and Aussie Stadium (now Allianz) Then of course there was Telstra Stadium (also now Accor) and Telstra Dome (now Marvel)
-
William Hawk (@WilliamOneHawk) reported@montrosegraham @News24Aust South Australian police confirmed there is nothing to suggest a regional South Australian woman's death was caused by the recent Telstra outage or any failure to connect to Triple Zero.
-
Elizabeth Ferrier (@Gigi8garlic) reported@telstra I need to sign in to My Telstra but my email address has changed & I no longer have access to the old email. When I try to register w new email it refers me back to the old email prompt. How do i change this?
-
Gloria Balogh Gottlieb (@BaloghGottlieb) reported@sarahinthesen8 Sarah Hanson Young She who turns off comments had audacity to note Telstra should compensate customers EVEN IF UNABLE PROVE DAMAGE this GREEN idiot obviously does not understand reality life cost would be unjustifiable grotesque and unwarranted What imbecile.
-
@ag6le.bsky.social Julian (@AG6LE) reported@ChinaSelect @RepMoolenaar .@Telstra rebadge their phones, and they are junk. They refused to replace my A5 (2017) (the TIO made them give me 6 month credit to compensate after they shut down 3G/NextG). Vodafone gave me an A17 to replace it,after I was using it as a modem.
-
EFFone (@EEFone1) reported@tilzaus @AlboMP could be the reason telstra went down for a few hours the other week
-
Muskonomy (@muskonomy) reportedNEWS: Starlink and Telstra expand satellite to mobile from texts to apps in an Australian first Eligible Telstra customers can now use select apps like Google Maps, WhatsApp and Apple Weather over Starlink Mobile in areas beyond the reach of the mobile network, with a clear view of the sky. In 13 months of satellite messaging, Telstra says customers have sent more than 26 million texts, with over 2.9 million users connecting and daily connections climbing from about 80,000 at launch to more than 200,000. (Source: Telstra, July 28, 2026)
-
LJR (@Watchingbrief21) reported@Telstra @AnikaWells When customers have issues/questions requiring clarification regarding their Telstra plans (formerly owned by Aust Govt!) why are we still being sent to international call centres???
-
Muz De Sac (@MuzzaDavo) reported@lagoonki Incidentally, while I was taking my pic on the Yorke, my phone was operating on the signal from the Telstra tower on Kangaroo Island, it's so close.
-
tahlia 🐝 🇪🇸 (@talistri) reported@piacetri i never ever call marvel stadium marvel it’s always telstra dome or etihad
-
It's A Hoax 🇦🇺 (@Itsahoax123) reported@KataKez Telstra can already spam everyone connected to cell tower without this ****. Think about the times when you have travelled somewhere and you get that text saying something like they are “doing work on this network over the next 5 days”
-
💧Daren Connor 🇦🇺 (@connor_daren) reported@Telstra you send me messages to say the network is having issues & use wifi calling but if the network is having issues which affects my devices then how the hell do I use wifi calling when there’s no network? How long will this be going on? This is the 4th day of these messages
-
wazza_gc (@WazzaGc) reported@Telstra been trying to pay a bill for the last *TWO* hours. Can't sign in. Mobile app: "we can't display your account, try later". Deleted and reinstalled app, no change. Windows 11: "something went wrong". This is ridiculous.
-
Anna Basic (@AnnaBasic2) reported@RoadknightThe Yes but no even text message ping let alone some type of alarm they where carrying on about. My personal I pad and my work I pad both with cellular connections with Telstra never received a text at all or picked up on my phone receiving the message but no alarm. My Fitbit that gets all my texts didn’t get the text.
-
ted sowden - woke as!! 💧🌾🔥🚒🧸 💉💉💉🌈💡 (@sowdented) reported@noplaceforsheep l was shopp'n and had it in my back pocket!! checked it latter, "no sim, no service" on my opening page!! opened it up and didn't know if l had service or not!! sent my self a txt but didn't get it!! turned it off and back on, got the telstra bit, but still no msg!!
-
Brent Hodgson (@BrentHodgson) reported@geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".
-
Svyatoslav Pidgorny 🇺🇦🇦🇺 (@Slav636) reported@rpotter_9 Telstra time server downed part of Telstra network, but I can’t readily think of anything that will down all three. Except maybe the GPS.
-
RocketT🅰️nk123 (@RocketTank123) reportedApparently of the 604 failed emergency calls on Telstra network, only 172 were successful. This raises a question whether these calls were made in Telstra only cells. If yes, this raises a possible use case for satellite, for roaming carriers to beam to these cells for emergency.
-
Cdbrown (@BrowntownBrew) reported@CrySlyFly @ialihasaan @Batman2242 Telstra were unwilling to structurally separate to allow the infrastructure side of the business build the new network. Telecom had plans to do fibre upgrades but got shelved when they became privatised.
-
Juanessa (@Juanessa22) reported@BenCarrollMP Fuel crisis Ben!!!! What are you doing to alleviate the rising costs? You’ve announced nothing in this area. Also fix the VLine & Metro issues. We’ve heard zero post the Telstra outage. ZERO FFS!!!
-
Tesla Owners Silicon Valley (@teslaownersSV) reportedNEWS: Telstra says Starlink could help save lives in Australia's remote regions. 🇦🇺 • Telstra CEO Vicki Brady says Starlink can help people stranded outside mobile coverage contact emergency services. • Telstra has partnered with SpaceX to bring Starlink Direct-to-Cell satellite messaging to Australia. • Eligible customers can send satellite text messages to friends or family when no terrestrial mobile signal is available. • The service is designed to provide a critical communication option in remote and isolated areas. Starlink Direct-to-Cell is bringing emergency connectivity to places where traditional mobile networks can't reach.
-
𝗴 𝗹 𝗼 𝘄 (@glowwxx) reported@Aussie_Dad5 @Zhshshdjsjsjs You’re so retarded it’s embarrassing. The fact you think turning your phone off means they can’t collect your data shows your IQ. 1. Turning off your phone isn’t turning off your phone it pings to a cell tower constantly. Most phones go into a “deep sleep” mode in which where gps, microphone and network are still active 2. If they wanted to collect data they wouldn’t need an alert to do it. They would just go to Optus and Telstra, give them your number and get everything they want. Or just ask Apple or google to comply.