Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 05: Problems at Telstra
Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone | |
| Melbourne |
Phone | |
| Townsville |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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IceGecko
(@GeckoIce) reported
@Telstra Let me lay it out for you Ryan, I cancelled my internet because it was terrible and you did nothing about it, just the usual "we will monitor the connection" spiel. So I cancelled, and you continued charging me for 6 months without my knowledge, not even a monthly bill. Then this
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dagrimgamer43
(@Chris71367434) reported
@xMdbMatt @DarkViperAU @Telstra It won't help at all for the use case, because I don't think they're portable
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Gareth Hughes
(@garethrhughes) reported
Today I tried to setup my new S22 by transferring my Telstra eSim, didn't work at all. Their support were quite unhelpful. After multiple issues with them over the years I just gave up and moved to optus. That didn't work either. Their support was slightly less terrible
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Aaron Brookes
(@AaronB1994) reported
@DarkViperAU @Telstra That sucks. At least as you mentioned, they actually admitted it. Is there any chance you might get a discount due to that?
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Ⓥ𝖒𝖞⁷ 🏳️🌈
(@lilac_kthv) reported
honestly never had issues with Boost, Telstra or even Felix… it’s always been voda ******* fone
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Gareth Hughes
(@garethrhughes) reported
@Telstra Was given the helpful advice of "try again later" and reply back in 24 hours if it still doesn't work. Will be cancelling my account if it doesn't work by that point.
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Simon Vun
(@VascularSurg247) reported
@Telstra do you have a service similar to @Optus Loop for business?
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Creamy
(@Creamy_VR) reported
@DarkViperAU @Telstra Oof Telstra? that a rip, we used to be with telstra but they were never helpful with support and basically told us to f off. So we switched.
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Matt Stedman
(@RealMattStedman) reported
@Telstra It’s 6330 - there is a reported outage - we are 2 days into our second multi day outage in a few weeks - it was 6 days the other week and it’s not looking much better this time.
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Christian AF ✌🏻
(@SeeBigg) reported
I call it, 'Ode to tech. Restart my modem Once again the net is down God I love @Telstra #Haiku #FirstWorldProblems
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xMdb
(@xMdbMatt) reported
@DarkViperAU @Telstra Use a signal repeater
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Grad Cert Kitty
(@coolguy69666) reported
@hazchem Haaaaaahahahaha oh my god. I very long time ago I worked in a Telstra call centre and we had 8 different programs to do customer service and billing with. Clearly they have not only ignored that issue, they have made it WORSE with ****** training
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YISH || 黄 奕 翔
(@YishOCE) reported
@Zuper_OCE ye Telstra sucks man
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Dyl
(@DMason53) reported
@Telstra Need to speak to someone about connecting an NBN service. It won’t let me call through the app which is meant to be faster and gets priority. Waiting absurd amounts of time on hold.
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Gareth Hughes
(@garethrhughes) reported
I've used @Telstra for at least 7 years at this point and I've never once done a phone transfer, contract upgrade, replacement, anything without it just failing. Just waiting to see how me transferring eSIM will end up with them sending debt collectors after me again.
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ً Lorsh
(@LorshZontek) reported
@DarkViperAU @Telstra Damn, no capybara live stream now, that sucks
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IceGecko
(@GeckoIce) reported
@Telstra 2. I contacted you the first time you sent me this notice almost 2 years ago now and was told I had to pay it, no if's and's or but's. I contacted the TCO and they told you to leave me alone, yet you continue to send me these notices, so I continue to post them. I'll never pay.
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Arskin Fertrubble, #sewerrat (Rattus Uhlmannus)
(@ArskinF) reported
@erfbeeass I suspect you're dealing with a bot, probably programmed to ignore "nuisance" customers. I've had similar with Telstra and Origin. What started out as a polite inquiry rapidly deteriorated when it became clear I was dealing with bots that couldn't help. They no longer respond.
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mAtari 1040STfm
(@afoozle) reported
Hey @Telstra what's your plan to deal with phone call spam on your network? It’s getting to the point I’ll have to just block all inbound calls they’re so frequent
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Oz@silentmajority
(@Ozsilentmajori1) reported
@Telstra I rang today to compalin about the appointment and either the agent hung up or I was cut-off. No reason, no call back. I can use my mobile Hotspot. But the Telstra modem and connection issue needs to be addressed and how can I be sure I dont waste another day?
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Rylee Downunder AKA Crazy Dog Lady
(@RyleeUSA2022) reported
@bratat22 Loads, 2 the point that Ive considered changing my #. I think whenever u put ur # down on a form other than a kind of official Govt form, companies sell ur info off eg competitions & the like.Telstra flags it as potential spam when it lights up my ph but still bloody annoying AF
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DarkViperAU
(@DarkViperAU) reported
Just an update on the @Telstra issues. They are the first provider to admit I'm in a low coverage area, and that I will be screwed for at least the next year. Nothing can be done, and no other provider will be better. I respect them for saying so, as everyone else just lied to me
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Google it mate! 🙄 💉
(@PaulHenry524) reported
Cursèd @telstra. Day 13 sans NBN / internet. Each day or so I go onto Chat and we go through modem power offs, resets. Endless merry go rounds. My guess is a tech visit will be the only solution. But we’re about to head into week 3. The data top ups via the modem sim are …
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Oz@silentmajority
(@Ozsilentmajori1) reported
@Telstra I have the modem but it is offline and this is the issue.
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Oz@silentmajority
(@Ozsilentmajori1) reported
Four days without Bigpond internet. Telstra tells me to be home between 12-4pm Monday. Friendly reminder follow-up on Sunday to make sure I will be home. 4pm Monday, Telstra advise, sorry, need to change service date to Wednesday between 12-4. Am I angry!!!!!!!
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Tired and tired of being tired
(@hazchem) reported
Oh good here I am repeating myself to Telstra mobile second level support AGAIN. Take/read the notes on my case you muppets.
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marinka stacey
(@gstacey) reported
@Cyclops_Trader @Telstra When I moved, I switched from Telstra to Aussie broadband. It’s a hassle but I’ve Never looked back. Telstra was doing my head In.
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𝐉𝐞𝐧
(@notheotherjen) reported
Omg Telstra, frustrating the **** out of people since 1975.
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IceGecko
(@GeckoIce) reported
@Telstra Was not sold yet, it was two years ago Ryan. Also said the ombudsman told you to back off. I will not jump through hoops for you any more. Keep sending them, I care not, I will never pay it, there is nothing telstra can do about it, and I enjoy posting them. Take care.
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Matt Stedman
(@RealMattStedman) reported
@Telstra It's broken again, 2 days down so far and now the 4G backup has crapped out. Help please!