Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (25%)
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E-mail (20%)
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Wi-fi (8%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Perth, Sydney, Melbourne, Gold Coast, Sunshine Coast, Casino, Canberra, Mandurah, Hobart, Moruya, Cressy, Maryborough and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Wi-fi | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rocket
(@Rocket60271713) reported
@ScooterMcNeice Been poor since they moved from the G to the tent/Telstra dome.
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Charl Lishman
(@cblish22) reported
@samstrades @Qantas Qantas Telstra and Foxtel have a competition to see who is the worst. Unfortunately it is a very close race at the moment.
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Dominic Bendinelli
(@dbendinelli7) reported
@klwtts I have seen superchargers with a red sign in front of a few spaces that says 30 min Telstra parking. Can’t read this sign, but hopefully that isn’t the case here.
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Kirsten
(@Kirsten79939243) reported
@Telstra after my brothers and I have emptied the house in April. I have offered to prepay for the service until then. Every other service provider has been fine to leave accounts in the name of the estate. No threats to cancel services. Telstra says “No” because “it’s our policy”.
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PapaG@2515
(@GregL2515) reported
@jaynelshannon @JaneCaro Same. My provider (iiNet) kept at NBN who initially said there was no problem. When they checked again there was one of two cables not working. NBN then replaced cable and fixed the problem. Keep on to Telstra!!
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Tim McGrath
(@findingtimo__) reported
Anyone using telstra TV and having trouble with @kayosports? Getting a too many screens error and I'm the only one watching
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Alexander Charles Graham 🇦🇺 🏇🍷
(@AlexGraham1991) reported
from
Sydney, State of New South Wales
Very quiet on Twitter this arvo… Telstra broadband must be down in India! 🦗 #INDvsAUSTest #INDvAUS
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Giles Taylor Baldwin
(@gilestbaldwin) reported
@Telstra Jax the real problem is you guys don’t get it anymore. If you really are serious about your organisation. You should contact my wife. Who has two phones linked to her account. She has paid this account on time WITH OUT fail. 1/2
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Jayne Shannon
(@jaynelshannon) reported
@GregL2515 @JaneCaro I’ve contacted the ombudsman. Telstra has tried to fix my problem but the NBN says it’s not them. No wifi for 6 weeks.
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exactly280characters
(@kellyboltonyes) reported
@Spraggbj Telstra Premiership can never let a Vodafone sponsored team win.
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****
(@blanksymaxi) reported
@Foxtel Please stop thrashing that telstra add. It's the worst add on television
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maddy millkberry
(@milllkberry) reported
@ttvpyroscythe @moremillk nah telstra customer service is kinda based, nbn customer service SUCKS
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rachmonkey🙊📚🌏
(@rachmonkey1) reported
Telstra turned up to tell us they’ll never fix the cable (again) we’ll have to get sky muster but after the umpteenth visit, they’re all plugging starlink & this last tech said “haven’t seen a mask in months, thought Covid was finished!” Yeh, not taking ur advice is a good idea
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Ocarina Jones Master Chef
(@OcarinaJones) reported
@PaulMan70983272 What a sill billy. It was Turnbull. Rumour has it that Lucy was a regular caller to Telstra, bitching about the service! Irony!
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PhilipLin
(@Philiplinlor) reported
@optus 5g wasn't working for a week...and now my NBN is not working. I guess I should go back to Telstra
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njs
(@NikiSymington) reported
@Telstra why have I paid for international minutes to zone one and been told when calling the uk number that it’s not supported by my network?
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scoobz
(@scoobzfnbr) reported
@Telstra Ethernet, this has never happened before but it might be a one time thing
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TheRoadknight
(@RoadknightThe) reported
To those following my Telstra crusade: after a finding by the Telecommunications Ombudsman that Telstra has broken Australian Consumer Law by providing a service 'not fit for purpose', I have briefed the ACCC. Today, I have briefed a law firm for a possible class action. /2
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Lisette Mill - Agvocate
(@agvocate_au) reported
@landry235 @Telstra When I get the "we are improving services in your area" texts I'm usually down a black hole struggling to get 1 bar. But somehow texts from telco gets through. I ponder this.
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Kirsten
(@Kirsten79939243) reported
@Telstra My father died. I dutifully notified Telstra. Telstra requires the account to be cancelled or transferred. The account is my father’s home and internet service. The home is in a black spot for mobile coverage. I have asked Telstra to hold off on cancelling the service until …
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Antifa bleeding heart Union thug Brian Standlick,
(@brianstandlick) reported
@JaneCaro I haven't said it for a while but "You had ONE job malcolm" My internet is fine after years of bad internet and mucking around. I abandoned telstra (terrible) and then optus (better) and now have Aussie Broadband (excellent) after a recommendation from the guy working on the NBN.
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Cathy
(@bellandcathy) reported
@taipan168 @jasonandrade Wondering if you can help me? Re phone in Morocco. Is the best option just to pick up local sim when we arrive? Telstra doesn’t have agreements with providers in Morocco like they do in other countries (in India 5 years ago we just paid $10 a day)
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Mrs Boogooloo Watts (fka radhikar) 🇫🇯🇳🇿🇦🇺
(@MrsBoogooloo) reported
@tarla_lambert @VodafoneAU They're TPG and there's a shared network access deal on the table with Telstra to improve coverage and piss off all the carriers
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Lee🇦🇺Radelaide🩸Pureblood👌🏻⛓️👷🪝🔗🤙🏻🥾🍻 ✈️
(@LeeChrisAussie) reported
@Telstra You flat out refused to let me pay a large amount upfront for a Sim plan, you said only direct debit for a new plan. You also allowed my identity to be used by a fraudster to buy a phone & set up a plan. Thats on my credit report 😡 You never charged them or fired staff for it🖕🏻
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Kirsten
(@Kirsten79939243) reported
Dear Telstra Bereavement Support. Can I suggest a name/motto change? Perhaps something like “Grief is Hard, we’ll help make it harder” or “For our most loyal customers who stayed with us until death, let us make sure your family don’t make the same mistake”. #telstra #nohelp #RIP
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Sara_with_a_h
(@SezRez83) reported
@kelly_ques @Chuckles152 Who are you with? We love Telstra but just too expensive so we’re with Voda. Never had an issue with them. Optus was rubbish. Couldn’t even get one bar of reception.
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rachmonkey🙊📚🌏
(@rachmonkey1) reported
@BobNew8 The cable is absolutely not on our property. It’s ok, we’re leaving Telstra. Sick and tired paying for a service they refuse to fix ON THEIR END. It’s kind of an example how **** NBN is too. We’re only an hr from Melbourne, but we can’t connect and have to pay extra
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Eddy Thybulle
(@AEddy6087) reported
Finally someone at Telstra with some helpful advice. Unplug your modem, let it run off the chip and cut NBN out of the conversation. Haven't had a dropout since. I'll plug it back in if they ever get their **** together and fix the lines.
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Nikki
(@niiiikii45) reported
@Telstra can someone actually help me
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PhilipLin
(@Philiplinlor) reported
@Optus Yep no outage here at oakleigh. I Thought switching from Telstra to optus would be easy. Didn't know I have to wait 2 weeks for optus to activate my NBN. Been calling 133937 whole day and no one picked up. Please call 0408940690 today or I'm switching back to Telstra tmr