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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Telstra problems in the last 24 hours

Telstra Outage Chart

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Most Reported Problems:

  • Internet (61.49%)
  • Phone (22.85%)
  • Wi-fi (6.31%)
  • E-mail (4.80%)
  • Total Blackout (3.41%)
  • TV (1.14%)

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • sambrereton Samuel Brereton (@sambrereton) reported

    Finally leaving #Telstra for #Optus for my mobile service. Was getting sick of exorbidant $150 phone bills.

  • NordEkoNorge Nordens Eko Norge (@NordEkoNorge) reported

    Telstra deploys major upgrade to network services in Asia Pacific using Infinera technologies...

  • AbolitionOf 🅳🆆🅰🆈🅽🅴 🇦🇺 (@AbolitionOf) reported

    @alfiedotwtf @ScottMorrisonMP @billshortenmp It's really not what surprising when you look at the sad state of our "national broadband network" which is held together with old plastic bags, tape and poorly spliced wiring from inexperienced Telstra contractors. The government hates anything digital.

  • MyAlliesNews MyAllies News (@MyAlliesNews) reported

    Telstra deploys major upgrade to network services...

  • Allstocknews $Stocknewsalerts (@Allstocknews) reported

    $INFN Infinera - Telstra deploys major upgrade to network services in Asia Pacific using Infinera technologie From our Stock News Alerts App

  • alyazeedi96 The weather. (@alyazeedi96) reported

    During the time I was waiting for Google's homepage to load, a bird built a nest by my window, laid its eggs, the eggs hatched, the little birdlings grew and left the nest. Thanks telstra for having such terrible internet service that I was able to witness the miracle of life.

  • Cloud_SDN Cloud SDN (@Cloud_SDN) reported

    New Telstra service can rapidly reroute around subsea cable outages - #cloudcomputing #cloudcomputing

  • fromjimbarnes Squire James - Seeker of Truth (@fromjimbarnes) reported

    @deemadigan @Telstra Yeah who knew that NBN stood for "No Bloody Network"🤣

  • Ginzii Qui-Gon Gin (@Ginzii) reported

    @Telstra So we've been shaped for 4 days now. So much for disregarding the message. We've contacted tech support every day and it's still not fixed.

  • Ginzii Qui-Gon Gin (@Ginzii) reported

    @Telstra So we've been shaped for 4 days now. So much for disregarding it the message. We've contacted tech support every day and it's still not fixed.

  • TaraVenn Tara Venn (@TaraVenn) reported

    @BevJohnst @DavidHuett @WrittenOnWater Ah...now see your point! True that! & when you live Remote; generally you know a massive mine or station like Cubbie is close as the roads will be graded & drivable, Telstra towers & mobile reception in place & generally an air-strip to support the industry. #TaxPayerSubsidised

  • icathler icathler (@icathler) reported

    @Telstra Still waiting @Telstra its only been 33 days for a medical problem. I guess #Epilepsy is not a concern for ur company. This is a absolute joke. I think i need to talk to a lawyer about a lawsuit

  • thallam08 Tom Hallam (@thallam08) reported

    @Telstra Thanks: I should not have to resort to any type of complaints to get a phone line connected within a reasonable time and not be charged for services that have not been provided. There have been repeated failures in your issue tracking and resolution process.

  • cimatesrv Mick P (@cimatesrv) reported

    @Telstra Charging people for s 4G network 12kms from the Sydney CBD that doesn't work. Why not if you can get away with it. #CRIMINALS #poorservice

  • x00Al13N Al13N (@x00Al13N) reported

    the internet even cut out AGAIN after only just coming back after tweeting this, @Telstra FIX YOUR ******* SHIT.

  • alexfein75 alexfein (@alexfein75) reported

    @Telstra AN ELECTROCUTION RISK was reported YESTERDAY MORNING. IT IS STILL THERE. I've rung Telstra COUNTLESS TIMES & recorded the calls. This is the 3rd or 4th time in 6 MONTHS THAT WIRE HAS BEEN DOWN. Now customer service was RUDE & DISGUSTING. He said to wait ANOTHER 24 hours!

  • brbcycling Michael (@brbcycling) reported

    @Telstra I have been writing down all the disconnect times and giving this feedback. Whoever is “fixing” is ignoring everything I’m saying. I’m so pissed off with this shit. It’s been a week and nothing has improved.

  • Luqzer Luqzer (@Luqzer) reported

    @Blisic_ @ltsJosho @Telstra Yeh i had it for 3mins straight like the whole last round and a shit ton throughout the series

  • Blisic_ Mr Hill Time (@Blisic_) reported

    @Luqzer @ltsJosho @Telstra I got connection interrupted about 5 times that series, shit sucks

  • Luqzer Luqzer (@Luqzer) reported

    @Blisic_ @ltsJosho @Telstra Bro they have completely fried my internet lately. And today of all days was the worst it has ever been

  • Luqzer Luqzer (@Luqzer) reported

    @ltsJosho my fault @Telstra **** u

  • sjmccloud Scott James (@sjmccloud) reported

    @Telstra It's an unfixable problem until Telstra acknowledge their Gen2 modems are faulty and bring out a new model

  • sjmccloud Scott James (@sjmccloud) reported

    @Telstra Well nowhere. I've been promised a new modem which may fix the problem but the level 2 people admitted that it may have the same problems as the other two modems. It's a dodgy product. So there is no resolution. I feel after decades I will have to say goodbye telstra. :(

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra One day - Ok, 2 days -ok, 3 days - someone is doing the job sh*t, 4 days - seriously gone shit, 5 days - totally screwed up, 6 days - it’s beyond joke and still going.... For one second imagine how the customers would feel.#patheticcustomerservice

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra And good to see someone responding so quickly on the Twitter but no actual and real action of fixing the problem.

  • sjmccloud Scott James (@sjmccloud) reported

    @Telstra I pay $100 a month for an internet service I can't use. Telstra's solution is to send a new modem but they don't work! I'm not the only one either. No wonder my shares have dropped 40pc. You sell products that are known to be faulty.

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra @andy_penn Never experienced such an unreliable and pathetic experience..

  • we_takesteps andrew pearsall (@we_takesteps) reported

    @Telstra Called and it is noted that there is an outage.

  • JillJackz Grannie on call (@JillJackz) reported

    @DrHarryLime This sort of thing is happening everywhere. My son is a tech, and has clients right now without internet service. @NBN_Australia's and @Telstra's left hands, don't know what their right hands are doing #NBNchaos

  • thechemistryguy Henry Louis (@thechemistryguy) reported

    @Telstra I finally persisted with the online chat, and after 30 plus minutes found out what I knew at the start - there is an outage in Vermont and Telstra still have no idea when it will be fixed. Latest prediction is 7 PM tomorrow. That will be day 7! Even in Zimbabwe that is silly!

  • scoop_id Scoop (@scoop_id) reported

    @Telstra I need a new smart modem da smart modem I have intellectually handicapped it keeps loosing connection with my smart tv yr service ppl say its my tv but da same thing happens with my set top box iPhone iPad laptop&computer it seems I either have2 replace all the above or THE MODEM

  • CDidaskalou SKINNY STICK BOI (@CDidaskalou) reported

    @Telstra hey worst internet in australia, my internet is constantly dropping out today in Narellan NSW Fix it Nbn and getting 20mps, we're so far behind the rest of the world on speeds

  • xkidxnastyx YVNG STUNA (@xkidxnastyx) reported

    @Vein_as I pay like $50 a month to Telstra and get like 20gig and never go over that as long as I use wifi at home

  • persianpapi__ Nimz (@persianpapi__) reported

    @telstra customer service = a robot knowing you’re calling about your internet connection and telling me they have no estimate on when it’ll be back up - then refers me to the website that says my area has no outages

  • TulipPenney Tulip Penney (@TulipPenney) reported

    Don’t know if #Telstra has the best #network but I do know that @Telstra offers the worst customer services and supports, and appalling complaint resolution processes. 😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎

  • xopie 🌹 (@xopie) reported

    I switched from Telstra to @VodafoneAU in good faith and was offered a “good deal”. You’re more than happy to take our money and charge EXTRA for data because my phone struggles to find internet at my house,(even on wifi) but refuse to do anything about your terrible service.

  • Salih_Mujcic Salih Mujcic (@Salih_Mujcic) reported

    @Telstra you sold me a faulty phone. A failed proximity sensor on the pixel 2. A known issue. I was hoping for a android update but you care team picked up that it's hardware. Now you're saying it could be due to two small scuff marks on the phone. Show some integrity!

  • peter_wendt1 Peter Wendt (@peter_wendt1) reported

    @Qwine @Telstra And will still charge you a late fee if you pay a few days late for a service you never really got

  • persianpapi__ Nimz (@persianpapi__) reported

    @Telstra I have. For my address there were no issues reported. Odds are the internet won’t be back by the timeframe I was given yesterday considering no one has been able to give me an answer of what the problem actually is.

  • vnursejacq Jacqui Ferguson (@vnursejacq) reported

    @Telstra We are into day 4 of no internet at work in Croydon Park , nsw. No est time to restoration and cause is 'problem in the nbn network' . We're not on NBN yet, so this excuse does not wash. We are using staff phones as hotspots to run our business and it's not good enough.

  • persianpapi__ Nimz (@persianpapi__) reported

    @Telstra Yeh basically the answer was “we have no idea what the problem is but it’ll be back on 7PM tomorrow” - that was yesterday. It came back for a little bit then cut off again.

  • brbcycling Michael (@brbcycling) reported

    @Telstra The only SR I can find is 1-1877831228479 It’s the same problem that still isn’t fixed. Last I was told by an NBN person was they were going to come and replace the box and also would call me back but they didn’t. For a communications business, everyone’s comms are terrible

  • aussiemoose Andrew "Happy New Year!" Gillman (@aussiemoose) reported from Sydney, State of New South Wales

    @nikkimaloo True - IT guy at work is finding it amusing that I’m putting up with a bad battery and is waiting until it gets so bad going to Telstra shop seems better ...

  • brbcycling Michael (@brbcycling) reported

    @Telstra had a tech come 11:30am Thursday to fix internet. Since then, I’ve listed 9 instances of the same problem still happening. Have called and left a complaint. Telstra called me while out, said they’d call back and didn’t. Can you help or should I go shopping for new ISP

  • Justine90350608 Justine (@Justine90350608) reported

    This thread doesn't instill confidence in Telstra's ability to handle customer issues. It's been 5+ weeks and it reads like groundhog day! While the Telstra responses have been polite, they have been ineffective. The customer is frustrated. FAIL! #MageeWinter

  • persianpapi__ Nimz (@persianpapi__) reported

    Imagine your internet provider saying “we have no idea what the problem is but your internet connection won’t be back on in your area for 48 hours.” Are you serious @Telstra

  • csmunday Craig Munday (@csmunday) reported

    @andwal79 @CraigMinns @soundscaper @emmahusarmp @ProofRabbit @sowdented @Zaica71 @LindaDHoward @HeyfromChe @earthma23 @screaminkid @BellaFlokarti @Telstra @noplaceforsheep @StrayMutts @craigminns1 Women's groups focus solely on the outcome of domestic conflict because it serves their purpose (their funding is based on this). But focusing solely on the outcome of conflict without regard to how that conflict started will never lead to better understanding or solutions

  • Hullafuzza Hulla (@Hullafuzza) reported

    @Telstra Hi @telstra your outage page has stated disruption to my cable internet /Foxtel for well over a week now yes it’s incredibly frustrating as i am paying a lot for a service that is subpar

  • Hullafuzza Hulla (@Hullafuzza) reported

    Hi @Telstra I have entered the details in the link you provided and yes there is an outage. The outage page has no estimated time that it will be fixed. I am having the same issues with my internet provided by Telstra. Come on Telstra

  • thechemistryguy Henry Louis (@thechemistryguy) reported

    @Telstra Obviously you never have to deal with the live chat option!!!

  • FreyaJ100 Freya (@FreyaJ100) reported

    @Telstra I’m in Queensland so don’t think that’s the problem.

  • fethren rdubbs (@fethren) reported

    @Colin_J_Potts Nothing surprises me these days, marketing claims of customer service always makes laugh. Mind you Telstra blows Optus out of the water - Optus was the worst experience I’ve ever had with after sales service.

  • itsdanvig Daniel 🌐 (@itsdanvig) reported

    I’m so sick of Australian internet and I’m so sick of the @Telstra network

  • RJMcDiarmid Rachael McDiarmid (@RJMcDiarmid) reported

    @edhjones @bigpondmovies @Telstra We are still waiting for a call centre to answer. For a tech company they are shit. If you know there’s a problem change your message, put in an automatic call back related to your position in the queue etc. our phone battery is nearly dead waiting for someone to answer😡 🤬🤬🤬

  • edhjones Ed Jones (@edhjones) reported

    @RJMcDiarmid @bigpondmovies @Telstra No response. And there doesn’t even seem to be a phone number to ring. Just an email address. GREAT customer support!

  • LJPatton The Lucky General (@LJPatton) reported from Sydney, State of New South Wales

    Good news. There’ll be a tonne of copper available when we fix the dud #NBN. All those old Telstra wires causing so much trouble will eventually have to go. We need #BetterBroadband...

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra Yes, it has been estimated at the start as one, I repeat ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke and still no resolution.

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra Yes, it has been estimated at the start as one, I repeat ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke and still no resolution.

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra Yes, it has been estimated at the start as one, I realest ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke

  • snottypeas Kalyan (@snottypeas) reported

    @Telstra @andy_penn Seriously, this is *****n joke. 12days of no internet so far and no one gives a damn about the issue.