Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 30: Problems at Telstra
Telstra is having issues since 03:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Newcastle, Brisbane, Adelaide, Sydney, Port Macquarie, Perth, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Newcastle |
Phone | |
| Brisbane |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
robin alexander
(@RobinRobinalex) reported
@LesStonehouse @Optus my mobile with "Amazin" via Optus! terrible service cut out middle important phone calls! Landline NBN internet with Westnet years!after lot investigation found signal was being blocked between their repeater my house(regional) changed service to "Boost"(Telstra) excellent!
-
💧John
(@astir0412) reported
@LesStonehouse @Optus Even telstra provides free router upgrades if you are a reasonably long standing customer I was with telstra 6 years never paid for a router Change ISPs If she's on fixed wireless skymesh are brilliant and cheap
-
Garth Hughes
(@labrooy61) reported
@hotnutbar @LesStonehouse @Optus Out where I live Optus has much better coverage than Telstra with the mobile signal. I used to be with Optus but they absolutely stink with their customer service so my mobile is through amaysim (cheaper and better customer service).
-
Techknowledgy
(@t3chkn0wl3dgy) reported
@EileenOrmsby @Telstra Cancel that. I think I might become her next bookdom, I mean victim.... You all better help her or you will too! "Who Do I Have to Kill for 5G!!!" You owe me royalties if you use that title though @EileenOrmsby
-
💦Clarkie™
(@Clarkie_Qld) reported
@LesStonehouse @Optus I'm on Optus in the south east side of Brisbane on cable NBN no real issues, much better than Telstra down the same cable, seriously thinking of going Optus 5g and giving the (LNP bullshit) NBN the flick
-
Joanne G-W
(@JoGwatkin) reported
@LesStonehouse @Optus Oh dear, its awful isn't it - my 96 y.o. mum has troubles too with Telstra and self & husband live remotely where we can only get Telstra (& no mobile) and we can spend months & months without a 'phone ... & we run a business from home. Universal Service? Nightmare.
-
Murray Ferguson
(@MuzzaFerguson) reported
@PoliBard @tonytardio 000 Emergency,[1] also known as Triple Zero[1] or Triple 0,[2]... is the primary national emergency telephone number in Australia. The Emergency Call Service is operated by Telstra, and overseen by the Australian Communications and Media Authority (ACMA), Seems it is. Oops
-
@Marie Calais 💉💉😷😷💃💃
(@ArtMarieCalais) reported
@LesStonehouse @Optus Few yrs ago Optus was supposed to send new sim card out for my portable modem. Took 6 wks because had wrong address (existing customer 3 yrs) & people got it were away for Christmas. Went into Telstra & got modem within a week. Service not always good but better than Optus.
-
The Duffster
(@DuffmanGay) reported
@LesStonehouse @Optus Optus are forcing her to pay for another modem? That doesn't sound right at all. The service provider is obligated to provide equipment in working order and replace it if it is defective. I would take this as an opportunity to find a better provider. i.e. - not Optus or Telstra.
-
Saxdude26 #DisabledButProud #RaymanRedemption
(@Saxdude26) reported
@DuffmanGay @LesStonehouse @Optus Exactly. I'm with Telstra personally and have been luckier than most, but correct. The providers have an obligation to fix the issues/replacements with their provided equipment, be it a router, home phone or fetch box. If it is not your own router, it's Optus' cost.
-
Breezie
(@Gday_im_Breezie) reported
@BenFruitTwitch I never had anything but trouble and frustration with telstra mate, ditch them and call someone like iinet/Internode whatever they call themselves and switch. though i would like to see that duel!
-
Alex McDonnel
(@AlexDGlengarry) reported
@LesStonehouse From my experience and that of others, unless you live in or very near one of the large cities, don't use Optus, use Telstra & only Telstra network.
-
KASCHU
(@kaschuuu) reported
@MrMonkyyy @Telstra sucks @Telstra how dare u
-
Eileen Ormsby
(@EileenOrmsby) reported
from
Melbourne, State of Victoria
@Telstra Hey, #telstra why ask to DM if all you’re going to do is tell me to message the app? Why not say it here? The app is an abyss of endless requests to repeat the steps that didn’t work the first 50 times, before fading away without a resolution
-
Als Patch aka Allan Campbell. Food Gardener.
(@AlsPatch) reported
@LesStonehouse @Optus Daughter in Rocky been having huge problems with Optus....think she has had enough and changing to telstra soon.
-
Evil Ang
(@EvilAng4) reported
@LesStonehouse @Optus They are taking a lend had similar issues with Telstra had a Vodaphone modem with 4g backup for and working perfectly sel install
-
Hermann
(@HermannVespa) reported
@Telstra I have not as I am catching up on the work I missed out on last week due to the outage and @Telstra have limited after hours correspondence.
-
Kaushal Reddy Ottem
(@innovatewithkau) reported
@Telstra Hi Lee, Thankyou for checking in. I appreciate the follow-up. I couldn’t get it sorted over the call with customer care. I had to walk in store. The store was more friendlier than customer care on call! Thanks
-
Eileen Ormsby
(@EileenOrmsby) reported
@Telstra A bit over a month and never. I watched for it on an 8-hour road trip on the weekend and never saw it. Never comes up in urban areas. St Kilda has worse reception than ever
-
Julie Shead
(@julieashead) reported
NBN - Telstra outages and continuing since 8pm last night inner west Sydney - such a lousy service.
-
Paul Hawkins
(@PaulHaw76924422) reported
@hazitgood @richardmdougla1 @Bowenchris Utter nonsense is how labor claim to be better economic managers when they are not .. Qld labor 140 billion debt Victoria labor 155 billion debt As Libs 104 billion Facts beat bullshit very day Don’t give me **** about lies selling assets who sold Qantas and Telstra
-
Wanoob (2Shocks)
(@2shocks_) reported
@Telstra Wifi*** my stupid auto correct
-
𝕄𝕣𝕄𝕠𝕟𝕜𝕪𝕪𝕪 ☣
(@MrMonkyyy) reported
Pov: You are about to cancel all plans with @Telstra. STORY TIME, forgot to pay my bill it was 1 WEEK late. so what happens they turn off my services, pretty much I had no internet or calls. And that was on the day im trying to drive home, (More in comments)
-
Frances Innes
(@InnesFrances) reported
@AlsPatch @LesStonehouse @Optus Many opt in to Telstra due to reach of service only to find they have way too much traffic on the platform and big biz and big media (read Murdoch) get priority of commons segments now most media is digital. Murdoch is chasing Optus Satellite tech contracts, should be stopped!
-
Lise Williams
(@liseinoz) reported
@Telstra There was a different problem last month that had to be resolved by TIO.
-
Rob
(@givemeanamex) reported
@Telstra congrats, because of Mate's awful security you've just gained a 5G Home customer. Don't let me down bebe
-
Techknowledgy
(@t3chkn0wl3dgy) reported
@EileenOrmsby @Telstra Now I remember why I followed you. You report on an area of the internet that I know nothing about and have never been bc I'm afraid of the dark... props for having your pgp key in your profile. I think that might be the 1st time I've seen anyone do it not that I know what it is.
-
qkNorris
(@qkNorris) reported
@Telstra @BenFruitTwitch LOL even this response is comically bad. Read the tweet, and send the poor guy a tech. You'd probably know about it if an entire area was out of service for 4 days
-
I'm a Unicorn
(@woopdedoo652) reported
@Telstra I'm not home today, but last night I was still getting periods of extreme slow speed and dropouts. Apparently there's not been any actual dropouts on our line, but it's enough for our devices to show no internet for short periods, & it's across many devices so not a device issue
-
AussieRogue
(@AussieRogue) reported
@Telstra @BenFruitTwitch worst company in australia.