Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (44%)
• Phone (34%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Cook, Adelaide, Perth, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, Maitland, and Matakana.

City	Problem Type	Report Time
Melbourne	Internet	7 hours ago
Sydney	Internet	1 day ago
Cook	Phone	2 days ago
Perth	Internet	2 days ago
Perth	Internet	3 days ago
Sydney	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trev (@Trev__Says) reported 2 minutes ago

  @markbouris That economic vandal **** **** sold our gold reserves, our airports, Telstra & all our revenue producing assets in a fire sale to generate a once off surplus for the weak minded. No gov for 20 years was able to balance a budget because of this criminal He should be in a cell

• 
  Outback Eskies (@outbackeskies) reported 4 minutes ago

  @Telstra moved back to Australia, been 1 month trying to setup a business account and still after multiple emails phone calls etc can't get a ******* answer....you are the worst customer service in this country says everyone ever...**** u

• 
  Salt N pepper 🌶️ (@Partytime63) reported 5 minutes ago

  @MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons

• 
  Far Canal 😏 (@FarCanall) reported 5 minutes ago

  Really unsure, but I’ve seen the same sort of buffoons rise to the top at Aust Post, Telstra, etc. The phrase “**** floats to the Top” is pretty common in Govt Industies. Good thing is, once they get there, their incompetence is exposed for all to see. Nowhere to hide.

• 
  Steve (@Aust2022) reported 8 minutes ago

  Why is phone reception so poor at @TheAdelaideOval can be a MCG with 80000 or Marvel with 50000 and have phone reception yet Adelaide Oval with 30 to 40k reception is ****. Every since Telstra stopped sponsorship of the plaza.

• 
  Muskonomy (@muskonomy) reported 8 minutes ago

  NEWS: Telstra and TPG push Australian government for competitive spectrum auctions despite SpaceX warning Australian mobile carriers Telstra and TPG Telecom have urged the government to go ahead with open, competitive auctions for spectrum licences used for mobile and satellite mobile services, even after SpaceX warned it would withhold Starlink satellite mobile service in Australia if it isn’t given priority access to key wireless spectrum. SpaceX has made it clear that its satellite-to-mobile network (Starlink Direct to Cell) needs guaranteed access to Australia’s wireless airwaves to launch its full services — including voice and data for phones directly from satellites. But Telstra and TPG argue that giving one provider priority access risks limiting competition and could lock in high prices for consumers. A TPG spokesperson said competitive auctions are important because market concentration is a real risk if policy settings favour a single operator. They stressed Australia should encourage multiple satellite providers and business models, not entrench dominance by any one company, whether traditional mobile or satellite-based. Telstra and TPG’s stance comes amid broader debate about how Australia will manage spectrum — a critical resource that carries all mobile voice, text and data traffic. The Australian Communications and Media Authority (ACMA) has been consulting on future spectrum licences and how to allocate them fairly as older licences expire and new services are developed. Telstra itself has been active in satellite-mobile tech, testing and rolling out basic satellite messaging in Australia using SpaceX’s Direct to Cell system, but carriers say full commercial services must not be tied to exclusive spectrum access for one provider.

• 
  Jackson (@jacksondavis316) reported 9 minutes ago

  @talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too

• 
  Ricky🏄🏼‍♂️🦋 (@galumay) reported 13 minutes ago

  @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.

• 
  Steve (@Stevesteve9876) reported 19 minutes ago

  @AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.

• 
  Lasindu Nambige (@LasinduLive) reported 20 minutes ago

  SpaceX is now the most valuable telecom company on earth and it doesn't have a single retail customer yet. Telstra, Optus, Verizon — all about to find out what happens when one guy with rockets decides your industry is too slow, too expensive, and too protected by government.

• 
  EmptyJr⭐️🔭🐝 (COMMS-Closed) (@Empty_jr) reported 22 minutes ago

  And I am on Telstra but they're price gouging and they Suck and I did attempt after their last price hike to leave but it's like. Oh if you are in a regional area literally noone else can help you. I see. Think there's a word for that that rhymes with schmonopoly

• 
  Doc Haliday ⚓️🇦🇺 🇺🇦 (@TheRealDoc4) reported 36 minutes ago

  @RayJCapo79 I got eSIM when I changed over to Woolworths Mobile last week. Just need to ensure you turn off the Telstra Sim or it will keep looking for it and your battery power goes down hill. Was easy as to set up.

• 
  Sifu Strider (@RayzSkieyWalker) reported 37 minutes ago

  Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

• 
  yeah yeah its anne (@annabell_JG) reported 38 minutes ago

  @Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.

• 
  davie ewan macdonald (@escalatorover) reported 38 minutes ago

  .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

• 
  Bahar 🇮🇷🇦🇺 (@B4H4R_F) reported 43 minutes ago

  I’m paying over $150 to @Telstra and $75 to @Origin for internet, yet I can’t even share a simple story about Iran. Telstra and Origin, you’re the worst. If I’m paying this much and still getting blocked or restricted, what exactly am I paying for? I’ll be cancelling tomorrow! Even if it costs me. This is unacceptable.

• 
  Cdbrown (@BrowntownBrew) reported 43 minutes ago

  @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

• 
  Electric Future (@electricfuture5) reported 44 minutes ago

  @karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised

• 
  nelly (@clairochu) reported 45 minutes ago

  @Telstra FIX UR WIFI NOW

• 
  Dave Jones (@eevblog) reported 47 minutes ago

  @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

• 
  Beth D Kicinski (@no1historychick) reported 48 minutes ago

  @MichaelWestBiz @sainsburychina Loyalty programs are the ultimate con. Telstra just emailed me to say my mobile plan will be increasing by $5/mth, but my service won't improve. I'm unwillingly signed up to their "Rewards" - something built into the pricing. This should be outlawed.

• 
  7NEWS Adelaide (@7NewsAdelaide) reported 48 minutes ago

  Police are searching for a second suspect after a copper cable stealing spree left dozens of homes without internet in Morphett Vale. Both ends of a cable had been cut in Telstra pits and dragged hundreds of metres down the road. Police say they spotted an SUV with a large amount of cabling on the ground before seizing various power tools from inside the vehicle. A 41‑year‑old Christies Beach man has been charged with theft and going equipped.

• 
  miss_84 (@Miss__84) reported 49 minutes ago

  @Telstra No idea i havent spoken to her yet but this is a fair bit of crap youre pulling on an elderly and vulnerable woman... could almost inch into elder abuse considering youll still ask her to pay her full bill

• 
  Unique Images Australia (@UniqueImagesAus) reported 49 minutes ago

  @BassonBrain @Jessdistrict11 @SpaceX I live 10km from the ocean, between two major cities. No phone signal in many many locations on our major highways. Cannot send a text while talking on the phone. I have two Telstra numbers, highest cost plan. Without Starlink mini mounted in everyone of our commercial cars, no comms. Australia has no world class highway connecting cities. Has no coastal phone network or fast internet. It’s 2026 and I though I would be in a flying car, reality is I cannot make a call and text simultaneously.

• 
  parasocial relationship detector (@deedledodedum) reported 51 minutes ago

  @odden56 @thedose__ Telstra is awful, Australia has some of the worst internet speed for any developed country.

• 
  POMinOZ 🇬🇧 🇦🇺 (@POMinOZ2024) reported 53 minutes ago

  Hey @Telstra when are we releasing #rcs support for #android and @Apple phones? Why is Australia missing out on this feature?

• 
  Loftwah (@loftwah) reported 54 minutes ago

  @mwfowlie @Telstra Telstra has been patchy in our area for a while now. Gonna have to port. Can’t justify this rate for trash service. 13Mbps down at 71ms at best.

• 
  Savas (@savasmelb) reported 54 minutes ago

  @disco___cat I’m happy with a Boost 365 day plan and they use the full Telstra network. No point paying a premium for the Telstra brand I think.

• 
  Will G (@willgotsis) reported 54 minutes ago

  @Gatty54 Same thing happened to us few years ago. Telstra, JB Hi-Fi, lucky it was all at like 3am and our bank put a hold on our card (debit card). We found out it was a girl in reception at a hotel we paid for. We confirmed details with her of card over phone. Never again. Ours was $9K.

• 
  Oliver J (@oliverjanik) reported 56 minutes ago

  @loftwah I will never understand people who stay loyal to telstra or Optus