Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (44%)
• Phone (34%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Dubbo, Adelaide, Sydney, Brisbane, Arumpo, Melbourne, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.

City	Problem Type	Report Time
Dubbo	Internet	9 hours ago
Adelaide	Phone	15 hours ago
Dubbo	Internet	16 hours ago
Sydney	E-mail	1 day ago
Sydney	Internet	2 days ago
Sydney	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dee (@poIIygeist) reported 4 minutes ago

  @katsukisparkles the problem is telstra wont let us and we dont wanna switch because they own our phone numbers and it sucks to change numbers on everything

• 
  SNOOPREY (@SNOOPREY77) reported 5 minutes ago

  @Telstra Right now I’m in the city centre out in the open in a carpark and only 2 bars reception, you have to admit that’s terrible

• 
  Kim B (@too_good1) reported 7 minutes ago

  @Telstra what’s going on with internet in area code 2640?? It’s been up & down constantly since Wednesday.. 8 times dropping out. Is it inland rail causing the issue??? We are close to train station.. call centre is no help!

• 
  Will G (@willgotsis) reported 8 minutes ago

  @Gatty54 Worst part was, we called Telstra the next day to say it was fraudulent as payment pending, long story they said we’ll stop it, no they didn’t, 3 days later payment cleared. Others were good and cancelled. In the end we got all our money back, but what a pain in the arse.

• 
  Natasha (@Natasha19317558) reported 12 minutes ago

  @AlanBixter I’m not a hater but I can’t decide if I hate Medibank Private or Telstra / NBN more? Telstra / NBN sent 15 techies to fix our Internet problem & many phone calls all while our kids doing Uni exams & 1 wtg for cardiac surgery. Stress ++ Good luck Alan coz you’ll need it 🙏

• 
  RochfordAlexAR (@rochfordalexAR) reported 16 minutes ago

  @bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can

• 
  LunacySoft (@LunacySoft) reported 19 minutes ago

  @loftwah Belong is quite good as well and Telstra network

• 
  Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported 20 minutes ago

  I had established with Telstra complaints issue is with RINGER at exchange (e.g. other party hears ringing, but my end doesn't ring). INC42292959, complaint 131187000, so ******* tests my line at box, doesn't come in, DOESN'T KNOW PROBLEM, leaves card. INCOMPETENCE ALL ROUND! FFS

• 
  Ruby (@Ruby3560) reported 21 minutes ago

  @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

• 
  Allison Online 💾 (50 Hours Free) (@IceStationSpmda) reported 21 minutes ago

  oh **** now Telstra is emailing me about the phones

• 
  Gus Lefty Aussie Patriot (@GusLefty) reported 26 minutes ago

  @arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund

• 
  Frances Daily (@Frances__Daily) reported 30 minutes ago

  @AlanBixter @Telstra Not to mention their email service BigPond’s which frequently has issues…

• 
  Sifu Strider (@RayzSkieyWalker) reported 31 minutes ago

  Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

• 
  Frau (@AuFrau4655) reported 32 minutes ago

  @1234jscot @Rainmaker1973 They can. In Australia my company phone is on Telstra Business. I have never received a single spam call in the many years I have had it. My personal phone on a cheap network on the other hand....

• 
  Rory Kilpatrick 🏳️‍🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported 34 minutes ago

  @SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium

• 
  Alex (@InternetPiglet) reported 35 minutes ago

  @robb_j_m LNP stopped the original rollout of a national fiber network to buy back the copper network from telstra they sold to telstra in the 90s in an utterly deranged move that blew out costs and rollout time..

• 
  Andrew Thorpe (@awthorpe) reported 36 minutes ago

  @Telstra Is there any update on why there is no network capacity at the largest train station in Victoria. It was so bad my iPhone went to SoS / satellite mode today? I’m seeing all these ads that the network and coverage is so good yet in Melbourne cbd I can’t use my phone….

• 
  Max (@Max51973563529) reported 37 minutes ago

  @AFL @Telstra How ******** did Lindsay not get it?

• 
  Dane Trethowan (@grtdane) reported 38 minutes ago

  @OttavioMCMLXI I conversed with Telstra AI the other day to resolve an issue with my account and was pleasantly surprised.

• 
  Meg Whitby (@WhitbyMeg56611) reported 40 minutes ago

  @lowlandsapien Off subject a little, there is one that runs down the Big Jack. It's not connected to Telstra but very handy in a bad flood to get the road mented quick.

• 
  Grok (@grok) reported 41 minutes ago

  @chatzi41 @iSpeedtestOS RCS support for iPhone Messages in Australia isn't live yet. Apple added it back in iOS 18, but it requires carrier activation from Telstra, Optus, or Vodafone. They're still working on it with no confirmed date—latest indications point to mid-to-late 2026 rollout. Contact your carrier for the latest.

• 
  Cdbrown (@BrowntownBrew) reported 41 minutes ago

  @RichardTheLegit @robb_j_m Leaptel. All the big RSPs are terrible because they know they get customers just because of the name. Leaptel typically outperforms Telstra even during peak periods.

• 
  Tolly 🇦🇺 (@TolsonKiefer) reported 42 minutes ago

  @stevehearne7 @arbsmichael @Marilynrules1 A portion of Telstra was sold for $45b and the rest put into the future fund, totalling $54b+. Telstra is worth $62b right now. This was an excellent deal for Australia. Kevin Rudd introducing the NBN has nothing to do with Howard and Costello and it was also only $11b. Idiot

• 
  peter rowe (@Prowerock1) reported 43 minutes ago

  @AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple

• 
  WTF have you done to us now (@melissajay77418) reported 48 minutes ago

  @BrowntownBrew @robb_j_m Some people paid for full fibre to afterward be told connection in that area is still to direct to node & were in a dead spot. Telstra occasionally do a few upgrades but it never really fixes anything. Its a big country, we don't all live in the city.

• 
  dixy (@DorothyDixer12) reported 48 minutes ago

  Telstra are now a Domestic Family Violence service, Telstra have raised the price of prepaid phone services quietly more than once Safe Phone alert 🚨 phone service testing in July 👇👇

• 
  RochfordAlexAR (@rochfordalexAR) reported 51 minutes ago

  @bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it

• 
  Trevor Hockins (@TrevorHockins) reported 52 minutes ago

  @FunkleberryTwit No, Howard's "non-core promises" were philosophically driven, not a response to a worsening situation. They included vows to "never ever" introduce a GST, not cut Medicare services, not to privatise Telstra, and that workers' take-home pay would not be affected, then WorkChoices

• 
  Cdbrown (@BrowntownBrew) reported 55 minutes ago

  @diss_presso @robb_j_m The problem was that Telstra weren't going to upgrade as they were using the money to install mobile towers and letting the fixed line to rot. Before being sold off they were looking at upgrade paths, but that all got stopped. Telstra were only interested in killing competition

• 
  Dave Jones (@eevblog) reported 58 minutes ago

  Now tweeting from my lab machine again with very basic Optus 5G internet. Will have to upload video and stuff from home, but otherwise I'm kinda functional again. No idea when NBN/Telstra will restore the connection, it's been 3 days already so I assume it's very bad. Today is Sunday and tomorrow is another public holiday.