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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Mangalore, Perth, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.

CityProblem TypeReport Time
Melbourne Internet 4 hours ago
Sydney Phone 5 hours ago
Melbourne Phone 10 hours ago
Melbourne Internet 11 hours ago
Sydney Internet 13 hours ago
Melbourne Internet 15 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SusanGPeak
    Susan Peak (@SusanGPeak) reported

    @Michelle71966 SORRY about 'dad' and tech issues. I feel the same (mind you, I'm probably younger than dad), but we weren't brought up with devices. Also, companies take shortcuts to save cash. Updates and safeguards are avoided. In Australia, telco Telstra has failed us. Put lives at risk.

  • PeoplesAlert1
    Doug Mitchell sports fan (@PeoplesAlert1) reported

    @MattSmith_567 @AFL 😲 I havent had a problem. Probably Telstra lol

  • MajorBlipvert
    Nigel Withers (@MajorBlipvert) reported

    @VoteLewko Telstra is probably still carrying decades of tech debt. That old stuff has a bad habit of biting from time to time.

  • robyntan
    Robyn Tan (@robyntan) reported

    I want a refund for my telstra service. @M_McCormackMP @SenSHenderson @sarahinthesen8 What is the model and manufacturer of Telstra GPS engine? Where is the firmware release document for the GPS fault that was ignored?

  • twensor
    twensor (@twensor) reported

    @ravirockks Telstra: "our controls were not good enough". Understatement of the year? Culture is the problem: minimise maintenance costs & only fix things when they fail - - because customers bear the costs of outage. Telcos need a big lesson in what an essential service means. #auspol

  • katiebecker16
    katie 🍞 (@katiebecker16) reported

    @Kate3015 @Oz_Mocker Albanese also says that he and Telstra orchestrated the outage to help 16s stay off social media

  • RaymondKeown3
    Raymond McKeown (@RaymondKeown3) reported

    So, we are now being told by Telstra, that the Indian code cutters, misunderstood the message about how to fix a problem they knew about, but did not communicate what the so called fix was The Telstra Net Result was to fix a problem create another bigger prblem And that CEO shelia keeps her $multi-million job? Anyone there Shareholders?

  • truechristianh
    Christian (@truechristianh) reported

    @realRick_AUS Don’t hold your breath! The aus government will reprivatise Telstra and ban Starlink before that happens. We’ll get higher prices and a shitter service!

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    What is going on with @Telstra in metro Melbourne? Any chance of a support service that can actually fix issues instead of telling us to try again in 42 hours and then conveniently "closing" your chat lines?!!!

  • MisterSpock8888
    Cool McCool (@MisterSpock8888) reported

    @Telstra 2/6 Paragraph 1 1. Shud summarise. We stuffed up, know why, implementing things to lower risk, we want to hear from you" 2. "We let you down” soft vs we failed to provide service you paid for. Common corp apol formula. Sounds accountable w/out creating broader admission.

  • MisterSpock8888
    Cool McCool (@MisterSpock8888) reported

    @Telstra 3/6 3. Doesn't make sense. "We" & "I". Is she apologising for her team? Shud read "On behalf of TLS, I apologise for the disruption our network failure caused last week.” Paragraph 2 4. "Issue...caused signif disruption...people rely on us". thanks for telling us what we know.

  • mcdonellaussie
    mark macca 🐅🐅🏆 (@mcdonellaussie) reported

    @JacintaAllanMP Simple solution do not rely on digital technology without having options in place if it fail! Telstra failure destroyed VLine why are radios not in every train outside of metro metropolitan? Do not rely on telcos network testing it lags regularly in the bush as it is!

  • Dabatsau
    Paddy (@Dabatsau) reported

    @7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.

  • KymRob25112
    rob2511 (@KymRob25112) reported

    WTF is this about? Is Telstra involved...

  • DowseChristine
    Chrissy D 🌼 (@DowseChristine) reported

    @BonoboWanderer @Batman2242 My starlink is super fast and $40 a month cheaper than telstra. I've had no issues at all.

  • wild68223259
    wild (@wild68223259) reported

    It was all the go in the 1980s to make up for the inflation created by the Vietnam War and the abrupt increase in oil prices. That’s when we got the economic rationalists - tax cuts for the rich, razor gangs for everyone else. Welfare and public service cuts, deregulation of banks and privatisation. Back story is interesting - same folks at work behind the scenes. Yes, GDP went up, but wealth only flowed to the top end. At least Labor under pressure, only semi privatised Telstra and retained controlling shares. Qantas was different. Comm Bank should have at least mostly stayed public -my Mum only had a chance at getting a house because of it, but if we add in subsidies and failures, it has largely cost taxpayers far more and not just financially.

  • MrsNobody21
    MsNobody (@MrsNobody21) reported

    @telstra Why the hell do I STILL HAVE NO SERVICE????!

  • robyntan
    Robyn Tan (@robyntan) reported

    So Telstra only had one GPS "card" for the whole Australian telecommunications network? Total incompetence. Heads must roll and compensation to all #telstra customers.

  • Gizmologist_
    Gizmo (@Gizmologist_) reported

    @folaoftech @Telstra How a single NTP rack server brings down an entire network.

  • TasDevyl
    TassieDevyl (@TasDevyl) reported

    @geerlingguy Bloody hell they were so focussed on profit they didn't bother upgrading their timeservers? Let's hear it for John Howard who decided to privatise Telstra to help cover up his Govt's. own dismal financial track record.

  • k1rab0shi
    ꒰ঌ kira b 星绮丽 ໒꒱ (@k1rab0shi) reported

    Wow I love paying Telstra for 5G and then getting no signal at all at home

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!

  • BARGH3ST
    pesky paul (@BARGH3ST) reported

    @Telstra why does your app only recognise i have a saved card on my device 1 in 10 times i try to recharge? pointless, ripoff service

  • john_mcwhinney
    John McWhinney (@john_mcwhinney) reported

    @crankyanni You do understand a network the size of Australia cannot simply be turned off and rebooted ! The complexity of so many outdated and incompatible software programs interacting is very problematic ! What happened with telstra will happen again ! The whole system needs a rebuild !

  • nunsense12
    nunsense (@nunsense12) reported

    @FetchStep Yet another reason Telstra should never have been privatised. It's time we started another government telco.

  • KeyPhaser
    Key Phaser (@KeyPhaser) reported

    @Ausbobsmit @lay440318 SHY was all fired up for the Telstra outage, all fire and brimstone. But we never saw this passion for Bondi.

  • DissentingS
    DissentingSkeptic (@DissentingS) reported

    We were shown how the NSA have packet capture devices on all fibre network pipe routers. Telstra use one also to mass scoop traffic. For later decryption with Quantum computers they already have. Mobile is remotely hackable by design ! CIA tech for subliminal mind control.

  • RedRivers994225
    Red Rivers (@RedRivers994225) reported

    @AussieVal10 This is easy...I'm on Telstra. In a rural area so the phone doesn't work most of the time except when Telstra messages me to say my data ran out...after only renewing 2 days earlier...so mostly no internet on the phone most of the time either...even though i only use it to listen to pod casts from "conspiracy theorists" ...so i have just started switching it off most of the time anyway ..I highly recommend...Telstra service regionally...overpriced and mostly doesn't work except to "SEND" data ..of course...which i think is what i'm paying for....them to spy on me...LMAO

  • jgodridge87
    Joseph Godridge (@jgodridge87) reported

    @7NewsSydney Good, I’d be happy to see the end of Telstra for their **** service and tip off plans.

  • twitaff
    BallPoint (@twitaff) reported

    @r3tarddownunder @MehreenFaruqi When Telstra was in government hands it was just pure crap, full stop💩