Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Hobart, Melbourne, Geelong, Townsville, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
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| Sydney |
Wi-fi | |
| Hobart |
Phone | |
| Melbourne |
Phone | |
| Geelong |
Wi-fi | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Deb B
(@debkev62) reported
@lilzzzza @Telstra @Qantas Have they stood down all their workers even though they received so much financial assistance from the Government?
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Terry Toaldo
(@TTAUG10) reported
@Telstra @kiss Hey Telstra how about you stick to providing a basic stable internet service instead of flogging concert tickets?
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Sue Ridge
(@ridge_sue) reported
@Telstra @kiss They’ll just cancel at the death again
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Marc Durdin
(@MarcDurdin) reported
@telstra you seem to have a mobile outage in Ridgeway, Tasmania. Have tried talking to your support team through web chat but they seem to have disappeared after their initial response with no reply for over 20 minutes. What's going on?
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chareli
(@chareli) reported
@Telstra hey Telstra, not only is my NBN down... My 4g is kapoot today! Constantly running on H+. What's going on?! It's taking ages to load anything at all. 😑
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Anita Hacking
(@hacking_anita) reported
Well that went well 💩🥄 when a scammer rings me to say he’s from the Telstra technical dept and that I’ve a ‘serious problem’ with my computer.. .... So I replied “well why are you ringing my mobile phone that’s with a different provider” ....🦗🦗
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Suzanne Newman
(@shnewm) reported
@Telstra The problem was resolved on 20 Feb and has now recurred. Game Optimiser is now active on my modem again. I would appreciate if this was resolved ASAP.
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Lutra Capital
(@CapitalLutra) reported
Lol @telstra why do you continue to disgrace yourselves by requesting a call back to deal with your issues and then try to cheap out with your crappy, crappy app? Is it just a thing where you have to come on here and whinge on the Twitter and then you do your jobs or something?
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Justine
(@JustineFrescher) reported
@Telstra Thanks other service providers can do this why can’t our biggest telco
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Terry Toaldo
(@TTAUG10) reported
If you’re considering switching to @NBN_Australia with @Telstra DONT. Benefits are negligible; service is extremely unstable and response to issues slow-to-non-existent.
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Cenzo87
(@Cenzo87_) reported
@trotter_dr @Stumpy_2517 Absolute worst mate! It also turns out our NBN connection didn’t even go through properly, so have to wait another month! Thanks Telstra
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Abe
(@AbeBeeEeeC) reported
@flashman Do you listen to Trashfuture? If not check out their episode/s on him and how stupid supply chain finance is. Telstra was one of the first companies to cook their books using it to make it look like they have a lot more money than they actually have
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Bradley Carter
(@Bradley52602483) reported
@Telstra so I’m curious why your doing nbn maintenance in the middle of a weekday? Constant Internet drops while working and taking meetings doesn’t seem like a viable way to keep a customer.
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Laura McDonald 🌊🧼
(@DigitalMedia_LM) reported
Hey @VodafoneAU your service coverage keeps dropping down to 3G in Sydney City and between there and the Eastern Suburbs. Please fix or adjust your phone plan charges for the last 48 hours otherwise I’m going back to Telstra.
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Alan 🇦🇺
(@alansattler74) reported
@Telstra It’s been crap for months
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Guess 🇦🇺
(@simongue6) reported
@BrianLeahy11 @Telstra Mate its the same here my house is line of sight to the tower and lucky if I get 1 bar of signal. 🤬🤬🤬🤬
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ACMA
(@acmadotgov) reported
@_TimMcMahon @NBN_Australia @Telstra Hi Tim, the Spam Act 2003 covers emails and SMS sent with a commercial purpose—those that sell, offer or promote a good or service. Before sending you a message a business needs your consent, which can be express or inferred. 1/2
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💧Aleisha
(@aleisha_71) reported
@stinginthetail @TroyPSimpson Make a complaint with the telecommunications ombudsman & tell Telstra your making a complaint with them... they have to address your concerns
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SirLeslieHammondQC
(@LeslieHammondQC) reported
@ajf247 @freeradicalone @JoshFrydenberg The classic Howard scam was to convince "aspirational" taxpayers to buy shares in something they already owned (Telstra) at twice the price they thought they were paying, only for it's share value to drop by half and never recover.
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Domo M©
(@domomc) reported
@PhilGould15 @Telstra Crux of problem is you need to be within a 2-300 mtrs of the tower to get the 5g reception.
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Staffnsnake 🐍🦚🦉🌿🌱
(@AsklepiusTheGod) reported
@Telstra I spoke to tech support and they did it instead
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Staffnsnake 🐍🦚🦉🌿🌱
(@AsklepiusTheGod) reported
@Telstra is refusing to take customer calls. Tried chatting with robot “Codi”, which directed me to phone. Phone answering service says use the online tools and then hangs up. I just want to add static IP to NBN service- it’s not hard.
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Deb B
(@debkev62) reported
@lilzzzza This is as bad as @Telstra . Simply no service!!!! Yet @Qantas are trying to encourage us to book flights in the future which we can easily change. Yeahhhhh right!!!!
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Tildsley_92
(@Tildsley_92) reported
@Telstra for a company that makes billions in revenue your customer care is terrible. It always takes hours, your app sucks, your website doesn’t show your number. When you find it it redirects you to the uses app. It’s ridiculous. Get your **** together.
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Alan 🇦🇺
(@alansattler74) reported
@Telstra Your service in the Beverley/York area in WA is crap Have reported it more than once Can’t even a phone call There is 10 services on my bill And none are working properly
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Matt Gault
(@MattGault_Sound) reported
@SigiKlar That’s unbelievable man Telstra just seems like a scam sometimes. I feel so bad for my family back home and honestly that friendlyjordies is spot on way to often lol.
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Jacoby
(@adamajacoby) reported
@Telstra why is the fastest growing area of Melbourne in Clyde and Clyde North suffering from poor mobile and digital service, so much so that the local public schools are saying they can’t even call students and their families because calls drop out?
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Bron
(@Brony05) reported
@PhilGould15 @Telstra @telstra is your problem! TPG BEST BY A MILE
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Mythfuddled
(@mythfuddled) reported
@aleisha_71 @stinginthetail @TroyPSimpson I second this! Once a complaint is lodged, Telstra get their act together quick smart! Good thinking, Aleisha!
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Ozesurfer
(@Ozesurfer) reported
@BrianLeahy11 @Telstra When they finally answer, the call lasts 5 seconds and then they hang up on you whilst pretending that they can't hear you!