Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Penola, Loxton, Sydney, Perth, Adelaide, Brisbane, Kadina, Queenscliff, Maitland, Hobart, Matakana, Gold Coast, Townsville, and Kurrara.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 9 hours ago |
|
Penola
|
Phone | 10 hours ago |
|
Loxton
|
Phone | 10 hours ago |
|
Penola
|
Phone | 10 hours ago |
|
Sydney
|
Internet | 16 hours ago |
|
Melbourne
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bahar 🇮🇷🇦🇺 (@B4H4R_F) reportedI’m paying over $150 to @Telstra and $75 to @Origin for internet, yet I can’t even share a simple story about Iran. Telstra and Origin, you’re the worst. If I’m paying this much and still getting blocked or restricted, what exactly am I paying for? I’ll be cancelling tomorrow! Even if it costs me. This is unacceptable.
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Tony Chatham (@tony_chatham) reported@analyticflying @Optus I switched from @optus mobile to Woolworths who use the Telstra network. Considerably cheaper but much more reliable.
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Miles (@Michael1953_202) reported@Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .
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Marg N - AU (@Daisy1158) reported.@Telstra You know, it would be great if people would be notified of NBN work and interruptions at least BEFORE the internet is no longer working! I got a notification AFTER the service was restored!
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MelMorris (@morrisperry) reportedimagine arranging a disconnection of internet service only to be told that they can arrange connection of an embedded network when they actually can’t, just do as you are asked instead of ignoring the request, Telstra at its best
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Shanks_🇦🇺⚒️🥋✝️ (@Shannon37683302) reported@QBCCIntegrity We should have never privatised Telstra or NSW Energy. We are all paying more for it
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Bryn Davies an OA dad (@tofar1) reported@VGreg82063 @Telstra ****, if we're including the wheatbelt, I have no phone reception 3km from Kulin. But I thought scarborough would be a easy fix so I can watch netflix the next time I'm in the city.
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Bron (@Bron91856683607) reportedFRANK radmil and corrupt **** cops and judges are in business with TELSTRA MOBILE NETWORK silencing victims tampering with phone calls to government agencies of reporting grooming of children for peodafiles for decades in Perth WA
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Salt N pepper 🌶️ (@Partytime63) reported@MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons
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Michael (@MSVLKnight) reported@PeterWMurphy1 In defence of telecomms in this country - Telstra has been obligated under the Universal Service Obligation to provide the first landline at a premises for the same price - regardless of location at the same price as the first line in a CBD. This does not apply to Vodafone...
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MetOshi (@met_oshi) reported@RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change
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Brian Basson (@BassonBrain) reported🇦🇺Australia: @Starlink To Benefit From Telstra’s Dodgy Size Claims Industry data indicates strong growth in Starlink uptake, with retailers reporting a surge in demand and the service’s customer base in Australia doubling in 2025. One in five rural households that switched providers last year chose Starlink, according to market estimates. The shift reflects growing frustration among regional consumers, some of whom say Starlink offers more reliable performance at a lower cost than traditional telco plans. Telstra will be forced to cut back its advertised network coverage by around 1 million square km's following a regulatory crackdown on what the federal government has described as a “mess” of inconsistent and potentially misleading industry claims. Under new rules announced by Communications Minister Anika Wells, telcos must adopt stricter standards for how mobile coverage is measured and marketed—changes that directly impact Telstra, long known for promoting the scale of its network. The revisions will require the removal of an area roughly the size of New South Wales from Telstra’s coverage maps, raising questions about how accurately Australians have been informed about service availability, particularly in regional and remote areas. The Australian Communications and Media Authority (ACMA) will introduce a new four-tier system—Good, Moderate, Basic and No Coverage—based on whether a standard mobile phone can deliver a usable service, rather than simply detecting a signal.
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David (@dwilliamson931) reported@fakemetrotrains Much more competent then anything Metro can provide. It almost outdoes Telstra for being so customer unfocused
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Charles Harvey (@CJHarvey56) reportedWhat else has been privatised for far greater cost and far lower service outcomes? The CES first and foremost, use of consultants instead of Public Service, Telstra, Australia Post, Aged Care, Hospitals, all of them where public service should be just that.
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Doc Haliday ⚓️🇦🇺 🇺🇦 (@TheRealDoc4) reported@RayJCapo79 I got eSIM when I changed over to Woolworths Mobile last week. Just need to ensure you turn off the Telstra Sim or it will keep looking for it and your battery power goes down hill. Was easy as to set up.
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Jackson To (@jacksonto888) reported@EFTM “Good time to bury bad news moment” kind of timing. Does it mean Telstra didn’t have the money before to improve services in prior years due to technology changes?
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Mel (@its_me_mel_xx) reportedI'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬
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Gary Grant (@ScozzieGary) reportedBye bye @Telstra Using a horrible climate to money grab even more. Phone, internet the whole lot is going.
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Electric Future (@electricfuture5) reported@karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised
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Ralph Mondel (@ralph_mondel) reported@Telstra ...Interesting business model that you have! Tried to change service for speed at a lower cost (online offers) only to be told that this is ONLY available to new customers. No solution offered, leaving me to seek another provider!!
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Madge (@Frafflee) reported@Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.
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Jumbarrawa (@jumbarrawa) reportedTwice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.
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Bron (@Bron91856683607) reportedTelstra mobile network is a peodafile protecting network WHO spend more time helping peodafiles silence victims and victims of domestic violence I can prove it in court
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Mick P (@cimatesrv) reported@Telstra Personal i tried to do as you suggested got a txt msg saying my requests was not able to delivered on called your help centre they sent me a link filled in information now have to wait 5 days. TPG did it straight away all the way back to when I opened an account with them
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Sarisa sandy Lindsay (@LindsaySarisa) reported0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW
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Trek Trav (@TripTrav1985) reported@Theblackfemini3 Howard SOLD everything. Telstra, Qantas, all of it. The reason we rely so heavily on income tax now is because of Howard. The reason we have trouble paying back debt is Howard. Read history.
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TheGrassman (@TheGrassmanVT) reported@Telstra For many moons my internet connectivity has been of an unstable condition, the mighty 5G network cutting out frequently which proves to be troublesome, especially during my prospects of entertaining an online audience.
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jobe shanahan may actually be an f@#king god (@readie_32) reported@AFL @Telstra Never in doubt
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Kerani Cameron (@CameronKer50028) reported@FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate
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Jackson (@jacksondavis316) reported@talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too