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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 35% Phone (35%)
  • 7% E-mail (7%)
  • 7% Wi-fi (7%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Melbourne, Sydney, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, Nuriootpa, Loxton, and The Hills Shire.

CityProblem TypeReport Time
Penola Phone 15 hours ago
Brisbane Internet 17 hours ago
Melbourne Phone 20 hours ago
Sydney Phone 24 hours ago
Melbourne Internet 2 days ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • farleighvlogs
    someone you wont see again (@farleighvlogs) reported

    @Telstra fix your wifi right now i was playing roblox and seats in a game that i HAD TO SIT ON didnt load bc of your terrible wifi

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ

  • lynshields
    Lyn Shields (@lynshields) reported

    This Telstra ad is horrible

  • andylaiz88
    andy lai (@andylaiz88) reported

    @Telstra @LiauwEllen you phone 'support' team HANGS UP ! I guess your staff are meeting their call 'quotas' ๐Ÿคก

  • kanethesaint
    Kโ€ขAโ€ขNโ€ขE (@kanethesaint) reported

    @Teh_Jkr @Optus Prepaid is the best option. No more need for greedy companies like Optus! One of the worst employers around after Telstra!

  • JordanWardle5
    Jordan Wardle (@JordanWardle5) reported

    @theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.

  • somewhatdaft
    somewhat daft (@somewhatdaft) reported

    @eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(

  • ethiopian1987
    Ethiopian1987 (@ethiopian1987) reported

    @Kitorialt Then when you cancel, get all early termination fees wiped. This is something covered under by @acccgovau and the TIO. This coming from an ex Telstra employee.

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra Donโ€™t you update this page ever?? NBN Telstra down si. E 6am

  • BassonBrain
    Brian Basson (@BassonBrain) reported

    ๐Ÿ‡ฆ๐Ÿ‡บ Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

  • ashishiacr
    AK (@ashishiacr) reported

    @SiddharthKG7 His son bought first Mobile Network in India-Modi Telstra

  • michaeljames947
    Mike Hutchinson (@michaeljames947) reported

    Just been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customersโ€ฆ(who they called โ€œsubscribersโ€)

  • rightasrain100
    Robyn ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡ฑ๐Ÿ‡บ๐Ÿ‡ธโœ๏ธ๐Ÿ™๐Ÿผ (@rightasrain100) reported

    @Kate3015 Itโ€™d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesnโ€™t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If itโ€™s not there itโ€™s not real. There are couple I can think of.

  • JohnSil81971396
    John Silvester (@JohnSil81971396) reported

    @karlstefanovic Sold off Telstra and government assets to their mates to square the debt. Big thugs these two. Cost of living crisis that Australians are facing is because of the regressive mess of the GST There was never a good crisis before the GST.

  • hasselljpb
    landman (@hasselljpb) reported

    @Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!

  • Jays200
    Jays (@Jays200) reported

    I've been letting @Telstra "augement" their๐Ÿ’ฉnetwork in the south west of Western ๐Ÿ‡ฆ๐Ÿ‡บ. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

  • eevblog
    Dave Jones (@eevblog) reported

    UPDATE: Dodo contacted me and transferred the Telstra number manually. Said it could take two working days. Several hours later my Telstra SIM is now dead and the new Dodo SIM doesn't work. The website just shows "Order in progress". And now it's Friday night.

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: nonโ€‘existent. 2026 and we still donโ€™t have a shared rural network? When one telco holds all the coverage, itโ€™s not a choice - itโ€™s a monopoly. #WakeUpAustralia #NannyStateNSW

  • bennyyy_boyyy
    Bennyboy1 (@bennyyy_boyyy) reported

    @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

  • eevblog
    Dave Jones (@eevblog) reported

    Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

  • footyindustryAU
    sportsindustry (@footyindustryAU) reported

    @WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights

  • kathtatts
    Kranky Kath (@kathtatts) reported

    @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

  • PeterPeterV20
    Peter 2.0 ๐Ÿ๐ŸŒธ (@PeterPeterV20) reported

    @cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.

  • Hailmo
    Pirate Ninja (@Hailmo) reported

    @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

  • xxdjfusionxx
    Mr C (@xxdjfusionxx) reported

    @newscomauHQ So is everyone else including Telstra. Whatโ€™s your point? Sit down please ๐Ÿคซ

  • CompSciFutures
    Dead Aฬทฬˆฬฝอ—ฬฌอ–PฬทฬŠฬญฬณอ”อ‡ on CompSciFutures (โˆ€/โˆƒ/acc) (@CompSciFutures) reported

    ๐—ข๐—ก ๐— ๐—˜๐—ก๐—ง๐—”๐—Ÿ ๐—”๐—•๐—จ๐—ฆ๐—˜ ๐—•๐—ฌ ๐—ง๐—˜๐—Ÿ๐—ฆ๐—ง๐—ฅ๐—” ๐—–๐—”๐—Ÿ๐—Ÿ๐—œ๐—ก๐—š ๐Ÿญ๐Ÿฏ๐Ÿฎ๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—ช๐—›๐—˜๐—ก ๐—˜๐—ซ๐—›๐—œ๐—•๐—œ๐—ง๐—œ๐—ข๐—ก ๐—–๐—ข๐—ฅ๐—ฃ๐—ข๐—ฅ๐—”๐—ง๐—˜ ๐—•๐—จ๐—œ๐—Ÿ๐——๐—œ๐—ก๐—š ๐—ฆ๐—ช๐—œ๐—ง๐—–๐—›๐—•๐—ข๐—”๐—ฅ๐—— ๐—œ๐—ฆ ๐——๐—œ๐—ฆ๐—–๐—ข๐—ก๐—ก๐—˜๐—–๐—ง๐—˜๐—— Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. I then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

  • 62DesertEagle
    Matai James Turner (@62DesertEagle) reported

    my recent Telstra Auto pay failed because someone changed the password on my Telstra account and I never turn ed the Wifi off and that card and both cards are full