Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Perth, Brisbane, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Phone | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Larry
(@Larry89804373) reported
@50mbtelstra2088 It is the most useless service in Australia. For two weeks I am having a problem with my internet NBN. I called thee time to Telstra at 137587 and 132200 They said my NBN has been fixed BUT It did not fix it! Rubbish service!! The useless service is Telstra NBN!!
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TheTopMostDog
(@TheTopMostDog) reported
@FaultyMusic @NBN_Australia Man I went through all this **** not too long ago. Telstra was the only ISP in my area for ADSL2 (others adding a $30/mo fee for rental or some ****). I spent something like 3 hours on an IM chat to get nowhere, THREE TIMES, then reached out to NBN for equally as little help. 1/3
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flying shiny toaster ☘️🎗
(@deanprocter) reported
So even the @Telstra manager has broken his guarantee to contact us with a solution within 24 hrs. One team is trying to undermine the lack of work of the other team and confusing the situation. Hardly cost-effective. They disconnected a long term customer & misappropriated line
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anthony, minion field cat of the evil one, edwards
(@anthony45052793) reported
@TelstraEnt what a load telstra, your service is not reliable enough to use for any professional purposes, especially in rural australia where you removed battery backups from the phone towers.
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Despina Chrisostomou (Tracey)
(@despinachrisos) reported
@Telstra I have submitted a name change form and documentation 2 times & now I'm told to redo the form again or go to a store by your online chat team. Terrible customer service and the chat is useless! #telstra #Terrible #CustomerService
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Public Relations That Actually Works
(@PR_That_Works) reported
@lucyrob95 great story tonight... but I can’t believe @Telstra is still ignoring the bush. I went to the Ombudsman about this very issue in about 2002. My parents lived 100km south west of Mackay. Not exactly remote! No mobile service and a landline that didn’t work half the time
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flying shiny toaster ☘️🎗
(@deanprocter) reported
@Telstra The @telstra sales team are on one line still trying to 'sell' the elderly customer new services, a 'connection' etc when their duty is to restore the services they misappropriated and the techinical team are hoping the old lady will 'go away'...
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Michael Cleef
(@micksickles) reported
@Telstra And how many black spots do you want reported? Maybe we could reverse the process and I'll report where I do have coverage, and you guys can work backwards from there. Now I'm in Berwick and have no service, same on my wife's phone.
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Callum Murray
(@InCythera) reported
Telstra when Thodey left: SP - $6.32 HY dividend - $0.15 Currently: SP - $3.39 Feb 21 dividend - $0.08 Andy Penn - shut ******** up. About everything.
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Joshua Hogendorn
(@jhogendorn) reported
@Telstra noone answering the phone, your app is broken, no online chat. zero support. no internet for days. do better.
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blackcat
(@Lily_zzzz) reported
@Telstra Still no resolution- have had a call to let me know there is a ticket that is in a queue with no response date - 😡
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Justin Davis
(@justin_c_davis) reported
@Telstra wow, no ability to call a number anymore, just a message service where it takes over 2 hours for a response. Upgraded to superfast service and all Telstra manages to do is send me another modem and no speed upgrade. Not good enough Telstra!
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B.
(@2611cap) reported
@troyhunt Telstra was sending me bills for someone in Perth with the exact name as me. This was happening for a few years; even though we have different DOBs and I’ve never lived in WA.
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LeftAintRight
(@AintLeft) reported
@SarahTheQu33nie Her son definitely doesn't like white people, he says so on Twitter, without sanction. Meanwhile RW extremists in Aus won't have a meeting place when Telstra finally shut down all public phone boxes.
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💧Elizabeth Marr
(@JmarrMarr) reported
Telstra service isn’t just bad at Goondiwindi, there are many areas in Australia that lack reliable service, in fact there’s probably more problem areas than reliable areas. Internet access is as flawed & unreliable as an LNP Government
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: )
(@ntweet_) reported
@Telstra Looking at our local FB page, my entire suburb is having the same problem. We ring Telstra to complain and they tell us nothing is wrong. Your ads proclaiming to be ‘Australia’s best network’ are a incredibly frustrating. I literally can not stream TV with this type of service.
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stephen
(@johnsy123aus) reported
I can’t believe that the coalition is saying that Telstra needs to pick up their game, hang on for a minute it was them that sold Telstra so they have no control any more
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Catriona Thoolen
(@cat240359) reported
@deanprocter @Telstra Good luck with that. I had a similar problem with an older lady whose number had been given to a massage service in Qld. Men would call her in the middle of the night. We gave in and got her a new number.
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blackcat
(@Lily_zzzz) reported
@Telstra Still no resolution- thought you should be aware
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Luke Marchioro
(@Real_LukeMarch) reported
from
Adelaide, State of South Australia
@Telstra Call forwarding has dropped out and currently unable to take bookings/ orders at business extremely frustrated and terrible phone customer service
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Joanne Willesee
(@poppywillowgirl) reported
@RayBoyd007 @Telstra Ours was down for about 40hours. Only just came back on last night and I’m not in the hills.
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Michael Cleef
(@micksickles) reported
@Telstra The fact that I can't report an issue UNLESS I'm actually at the location of the fault when I report it (pointless, because I can't use your form with nil service), is what causes me to make the claim that Telstra are disinterested in my feedback.
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Naomi Elle
(@naomi_t_81) reported
Once again @Telstra did not do what they said they would do which means I need to traverse their god awful phone system that already has me angry before someone even picks up. If I could use the messaging app I would however I need to speak to a human. Make it easier Telstra.
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tbn97™🏴🏳️🌈
(@tbn97) reported
@hcgray @Optus I was with them for 20 years also. I was once “never Telstra’ after similar experience with them in the 90s. The tides have turned. Good luck!
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LadyStaggers
(@Lady_Staggers) reported
@Telstra just churned back to you. Have churned many times to different providers. This is by far worst experience I have had. #telstra
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🔥💧🌈jimmymalecki
(@jimmymalecki) reported
@PRIME7NthCoast .@Telstra really needs to stop using offshore call centres. The language barrier is a problem and telephones are an essential service. I've had 10 years of problems with communications by Telstra and unfortunately, there's no alternative service provider where I live.
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Michael Cleef
(@micksickles) reported
@Telstra No outages in any of the locations I just mentioned. Same for down home over the last 4-5 weeks. I'm ready to pull the pin and move to Optus, because to get you guys to take this seriously I have to pretend I have a device fault & spend hours chatting back and forth with India.
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Larry
(@Larry89804373) reported
@Telstra It is the most useless service in Australia. For two weeks I am having a problem with my internet NBN. I called thee time to Telstra 137587 and 132200 They said my NBN has been fixed BUT It did not fix it! Rubbish service
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Larry
(@Larry89804373) reported
It is the most useless service in Australia. For two weeks I am having a problem with my internet NBN. I called thee time to Telstra at 137587 and 132200 They said my NBN has been fixed BUT It did not fix it! Rubbish service!! The useless service is Telstra NBN!!!!
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Michael Cleef
(@micksickles) reported
@Telstra It would be appreciated if you could take note of my concerns and raise them with the relevant people rather than having to fill out a form every time my service drops out. This is what I meant about zero customer service. It's practically self serve with Telstra nowadays.