Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 12/12/2025 11:20

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne TV
AustraliaSydney Phone
AustraliaAdelaide Phone
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaSydney Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • mr_eel Luke Matthew Sutton (@mr_eel) reported

    Telstra are only coming out to stand up for Optus because they know their infrastructure is as equally rickety and vulnerable. They don’t criticism of **** security practices to be normalised.

  • MayneReport Stephen Mayne (@MayneReport) reported

    Telstra needs to run a 2 min clock on shareholders speaking at physical AGM in Sydney just like the way online questions are limited to 500 characters. Speakers 2 & 3 have launched lengthy customer complaints with elements of personal grief and poor health. Chair not interrupting

  • MayneReport Stephen Mayne (@MayneReport) reported

    Speaking of the Digicell acquisition, Telstra chair John Mullen just said: "If your government asks you for help, you are behoven to do so." Then said it is "a unique opportunity" and Andy Penn's team negotiated a deal which "will be very good for shareholders".

  • InCythera Barry (@InCythera) reported

    Telstra chairman is a ****** idiot...

  • markwdixon Mark Dixon (@markwdixon) reported

    @podesta_lesley @c_s_wallace @Telstra Australian telecommunications company customer support Hell is a terrible place. Abandon hope all ye who enter here...

  • riki7119 陽春理樹 (@riki7119) reported

    @Telstra Also you guys closed my complaint case eve though nothing has been resolved. Now I have to wait another 5 business days for my complaint manager to contact me. You guys find every new way to delay the situation and **** around with me. I’m amazed

  • frankfiocco Frank Fiocco (@frankfiocco) reported

    @Sandra_Sully The onus is squarely on Telstra. Ms Sully having to do it publicly after 7 months to rectify the issue, highlights the NBN issues a lot of Aussies face. Sadly.

  • ozind59 Ozind59 (@ozind59) reported

    @SydneyWaterNews This is the fifth complaint it seems you guys are taking water leaks lightly and it should be your job to let #telstra and council know about the footpath sagging seems everyone is passing the buck #domnicperrottet

  • iwashere33 Sam (@iwashere33) reported

    @Telstra 2 hours on chat only to be told that no one can tell me the price of enterprise ethernet. You just lost a customer.

  • johnsy123aus stephen (@johnsy123aus) reported

    Don’t you hate it!! When you go to an optus or a Telstra shop with a problem and the person there says sorry you’ll have to call our customer service centre we can’t do it in store , hate , hate , hate

  • MTrebley Mal Trebley (@MTrebley) reported

    Hey @Telstra what is going on with your service in the Esperance region.. it is absolutely atrocious of late. Cant even txt most of the time. Sure a service outage is understandable but this is beyond a joke 😡

  • Serene_Peters Serene Peters (@Serene_Peters) reported

    @Telstra Telstra. Ur wasting Ur time. U want increased customers ? Fine. Try starting with , treating Ur customers as though they genuinely matter.Ha. And try, for a change,to listen to Ur customers. Lastly.And above all.If Ur customer complains ?REMEMBER.THE CUSTOMER IS ALWAYS RIGHT

  • MayneReport Stephen Mayne (@MayneReport) reported

    Telstra chair John Mullen just told story of his recent gardening mishap where he burst a water pipe & had to call an emergency plumber who left his property knowing his address, mobile number, driver's license and credit card number. He just handed the lot over to a stranger.

  • brettadam_23 Brett Graham 🌱 (@brettadam_23) reported

    @1HalfWit @TwoPaddocks Foxtel produced The Twelve which I’ve heard was pretty good, I haven’t watched it. I have no problem with cross promotion, it’s not like he’s hanging out with Rupert. Also, Telstra has a decent stake in it but no one mentions that.

  • lissagiedraitis elyssa✨ (@lissagiedraitis) reported

    The Telstra service in Northam is appalling. For a town with so many businesses and residents, I don’t know how they operate like this 🙄

  • podesta_lesley Lesley Podesta (@podesta_lesley) reported

    Dear @Telstra My 86 year old mum has moved into aged care. You keep sending mail to her old house despite her notifying you. She is in despair. How do I fix this? Thanks

  • matthew_stavros Matthew Stavros (@matthew_stavros) reported

    @Telstra mobile broadband basically doesn't work on Sydney trains in the CBD. Please do better.

  • rwaterhouseaus Rachel Waterhouse (@rwaterhouseaus) reported

    @AustSharesAssoc is pleased to hear Telstra Chair say that there will be greater granularity in next year’s Telstra annual report on their board skills matrix to support shareholders voting on Directors

  • msftbob BobTheMonkey 🏳️‍⚧️ (@msftbob) reported

    @Telstra I talked to on-line chat, they said talk in-store, in-store said phone Telstra 🤔 Good to see customer service has t changed at all in the 20+ years of using your service.

  • matthew_stavros Matthew Stavros (@matthew_stavros) reported

    @Telstra Indeed. But please keep trying to do better. This isn't a problem in most major world cities.

  • bill_baxter Bill Baxter (@bill_baxter) reported

    @Sandra_Sully @Telstra This took around 3 months to fix at my house. The children revolted

  • 29_Aurora Aurora (@29_Aurora) reported

    @Sandra_Sully Good choice. I sacked @Telstra years ago. There is no excuse not to provide the service you are paying for. Do better telcos everywhere.

  • Missdai90395019 Missdaisy (@Missdai90395019) reported

    @msftbob @Telstra I spent the most frustrating 4 hours of my life today online with chat just trying to buy a bundle package and new phone....it's never been so hard to spend money....gave up in the end..life's too short

  • AdelinaBasile Adelina Basile (@AdelinaBasile) reported

    So tired of paying monthly for crap internet. 5 years of useless Telstra NBN TTN which didn't work because copper wires degraded. Now, Optus wireless can't even stream IView. Scared to lock in to anything else, or too expensive

  • tonytau101 Tony Ilian (@tonytau101) reported

    @Sandra_Sully Sandy, 7 years ago when I worked at Telstra - I could have easily helped you. Unfortunately, Telstra gutted its faults & infrastructure division & offshored thousands of jobs (inc mine), since then the whole company has gone to ****. 100s of years of corp knowledge was lost. TI

  • Sneaky_Arab SneakyTheArab (@Sneaky_Arab) reported

    @Telstra_news @Microsoft Looks like I will finally be leaving Telstra after a fruitful20+ yrs as a customer, this is a big mistake Telstra, I already dislike your 2 factor Authentication for accessing my emails!

  • lissagiedraitis elyssa✨ (@lissagiedraitis) reported

    @Telstra Currently getting my hair done in Northam and everyone in the salon is having trouble using their phones- messaging, phone calls, internet, the salon can’t even take payments as the service is in and out (more often out)

  • Zabrowski01 Brad Johnson (@Zabrowski01) reported

    @BavonUnofficial Had the Same problem last week 😢 Telstra blamed nbn, nbn blamed Telstra 🤬

  • Sandra_Sully Sandra Sully 📺🎧📲🏑🌺 (@Sandra_Sully) reported

    .@Telstra Hi there someone!! I am done playing nice and being patient. My modem just doesn’t work. Your people have tried rebooting it remotely, and blaming the NBN. It just doesn’t work. I need the internet to work as do my family. Someone pls help!

  • Lang44d Ben Langford (@Lang44d) reported

    I just copped one, a call from Perth, pretended it was about Telstra NBN. I kept delaying, obfuscating, acting dim until she called me an idiot and hung up in frustration. This was unsatisfying. I want to really give them some grief.