Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (46%)
• Phone (35%)
• Wi-fi (8%)
• E-mail (6%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Geelong, Penola, Cook, Perth, Canberra, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Melbourne	Internet	7 hours ago
Melbourne	Internet	22 hours ago
Sydney	Internet	23 hours ago
Geelong	Internet	1 day ago
Penola	Phone	2 days ago
Cook	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Bland (@96Mrbsa) reported 11 minutes ago

  @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 13 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 16 minutes ago

  @KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,can’t afford gym,back on dole! Menopause worsened & mental traumas! I’m now on Disability dole & NDIS. My weight back 100+ kgs😢! In Pandemic I desperately started Yoga Teacher course on Udemy

• 
  Paradoxa (@Paradoxa18) reported 18 minutes ago

  dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

• 
  y (@yuyan497) reported 21 minutes ago

  @Samantha7ey it's the telstra network 😭

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 22 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  jeeta Brar (@brar642188) reported 24 minutes ago

  Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 27 minutes ago

  @AnnMoorfield @marie19705 @Telstra yep same network same coverage i can only get telstra reception but Aldi use the telstra network best thing i did ever

• 
  AAAAAGGGGHHHH!!!!!!!!!!!!!!!!!!!! (@slizeoo) reported 33 minutes ago

  @DumbFoxFurry Every single carrier is so *** telstra pre paid costs your kidney for a 7 day recharge optus is Optus and vodafone has garbage coverage in my experience

• 
  sportsindustry (@footyindustryAU) reported 34 minutes ago

  @WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights

• 
  Devil's Avocado (@CaptHughBeard) reported 34 minutes ago

  @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

• 
  rob2511 (@KymRob25112) reported 35 minutes ago

  I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

• 
  Tony Walton (@TheCyclonesSka) reported 36 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  andy lai (@andylaiz88) reported 38 minutes ago

  @Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡

• 
  Scrumblebum (@scrumblebum1) reported 39 minutes ago

  @Foxtel and @Telstra will yiu get rid of your not answering chats in your page. I’m a human and want to speak with a human . ***** sake where is customer service these days

• 
  🐙Mythical Mira 🪸 (@Mythical_mira) reported 42 minutes ago

  lol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up

• 
  Andrew (@andrewrdn463) reported 44 minutes ago

  @Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  Electric Future (@electricfuture5) reported 45 minutes ago

  @c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ

• 
  Ms Meh (@ms_meh) reported 47 minutes ago

  @maher_aaron @wwos You Telstra 'em! Though they'll probably tell you it's a Youi problem that you don't like how the coverage is 99c delivered.

• 
  rob2511 (@KymRob25112) reported 49 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Francis McF (@FrancisMcF1O) reported 50 minutes ago

  Australia’s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government won’t mandate roaming, we’ll never have genuine competition.

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 50 minutes ago

  @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

• 
  Here4CarltonMeltdowns⚫️⚪️⚫️🇦🇺✊🏾🌊🏄‍♂️ (@camo2572) reported 54 minutes ago

  @karlstefanovic Sold everything you clown Private sector won That’s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** 🤡🖕#Auspol

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 55 minutes ago

  I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

• 
  Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported 57 minutes ago

  @DarcyMiddleton @AmeliaBee7 It’s not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know they’d get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.

• 
  deirdre ritchie (@deirdreritchi10) reported 1 hour ago

  Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 1 hour ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  Francis McF (@FrancisMcF1O) reported 1 hour ago

  Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

• 
  K•A•N•E (@kanethesaint) reported 1 hour ago

  @ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.

• 
  RANGER ROY (@troycarlon) reported 1 hour ago

  Hey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???