Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Gladstone, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Izzy 💦🌵
(@Floamii) reported
@Telstra the internet isn’t working it’s been like this for 24 hrs make it a priority to actually help people and fix stuff don’t let me wait on the phone for 2hrs for the customer service to be fair it sucks
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Kai Hansen
(@Mr_Themoonbear) reported
@Telstra is it normal for your online chat support agents to just... leave? I saw someone start typing half an hour ago but then they appear to have thought better of actually trying to help me out with my issue and just left instead.
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Alan Baxter
(@AlanBaxter) reported
The ADSL has dropped out across our whole village. Everyone not on the NBN has no internet. @Telstra have confirmed the outage and say it will be fixed by 7pm on December 29th. 11 days! What the hell!? How the hell is that any kind of acceptable response!?
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Christian Daniels
(@TwistedMecha) reported
@telstra when a company advertises 24x7 text support, you’d think someone would actually answer your messages
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Damien Tydd
(@MrTyddy) reported
@FreedomCycliste @Telstra Never call Sue. Use LiveChat, it’s a messaging system on their site. It’s instant with transcripts. But never call. That’s an express journey to frustration and despair that @Telstra have no interest in addressing.
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Remie
(@its_me_rdp) reported
“Messaging is like texting a friend” @Telstra says. They’re right. It’s like texting that one friend that has seen your message and decides not to reply until he feels like it, which is usually when he needs to borrow some money, which you know he’ll never pay back #infuriating
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Geek Developer
(@geeky) reported
@Telstra Telstra has made it absolutely impossible to talk to human customer service rep via their chat bots.
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Kat
(@kitrinaty) reported
@chrismurphys @Telstra I changed to Tangerine. was a pain for instal but not an issue in a year 👌
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Joel Strickland
(@joelstrickphoto) reported
@Telstra this is getting beyond a joke, over two full days with no internet or @Foxtel why can't I get a straight answer on when my service will be restored?
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Josh👺
(@joshhowe101) reported
@vegancheesy @Telstra Didn’t fix **** tho lmaooo
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LazerSparkle
(@LazerSparkle) reported
@_Brittank88 even though all three suck in some way or another, Telstra is the least worst imo
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SwimBig
(@Brad__73) reported
@glynmaclean @Telstra @andy_penn Agree. Telstra cost me $1000’s. Telstra good will is to cover my ‘Telstra’ costs to reinstall their service. Essentially Telstra pay themselves to fix their mistake, and I get nothing. Telstra think consumers are fools! Telstra don’t care & nor understand small business.
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Di 🐱🐱😎🚗💻🏳️🌈
(@ozlurker) reported
@Telstra Mobile speed? I’m not in RT (I work there) today but it has been fluctuating for some time. It gets so bad you can’t even download a podcast! I come back here to the coast and it’s better but even just now only getting 81 down on 5G iPhone
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Cecilia Storniolo
(@Cecilia_St) reported
Hi @telstra I need help. I am paying for a mobile and you have either key a hacker transfer my number again or have stopped me being able to make calls. Please help - I can’t seem to connect to anyone to help. Next stop ombudsman. 🙏🏻
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Electric Future 🇦🇺 🚗⚡☀️
(@electricfuture5) reported
@TeslaStraya I’m days behind updates now because my basement now has 0 Telstra signal
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Patrick Alilovic
(@PatrickAlilovic) reported
@chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.
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Aimee
(@a1meeeverett) reported
@Telstra My internet(phone 4G and dongle) has been extremely slow. I checked online and there isn’t any known outages. I also tried making an international call and the connection was BAD.
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Ben Ross
(@BJssoR) reported
@AussieVal10 @andrewbogut @auspost Just like how Telstra has been , apparently a slow responsive messaging service is sufficient customer service in these times.
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Christian Daniels
(@TwistedMecha) reported
@telstra NBN was knocked out 2 days ago, router goes to LTE, works alright the LTE drops. So does that mean we just don’t get internet anymore? Your support sucks too. Basically unreachable.
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Annabelle Hudson (Amos)
(@annabelleamos) reported
UPDATE: got onto someone, who didn’t understand what I was trying to say (mum and dad are still connected to a literal landline that doesn’t require power). The lady hung up after 38 minutes because she obviously didn’t know how to help. @Telstra improve your customer service!
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Ant
(@antfireboy) reported
@YTCamd @Telstra ****, hopefully, they dont do what they did with my dads first apartment and take 6 months longer then they said they would
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Lawrence Finn
(@Hipcatprintery) reported
@Telstra Nothing. As I keep saying they keep sending me off to different departments. 1. I’ve been trying to close my hone internet and phone account all month. 2. I upgraded the prepaid mobile and it did not make the changes even tho it says it has. What actual help can you provide?
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Oliver Townshend
(@oliverzip) reported
6 hours down, and all the @telstra messages do is put me in a stupid loop where I say I have a problem with Home Internet, it wants to know what my dial tone is. Then it tried to sell me a plan.
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draxtor™
(@draxtor) reported
@AlanBaxter @Telstra it is a reasonable response compared to @lufthansa whose reps found it totally cool that my flight refund, approved in SEPTEMBER, is STILL not in my hands. They were nice enough to provide an email address for customer relations where I could write to ... [surprise: no phone #]
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Sue Abbott 🐨💚 😷
(@FreedomCycliste) reported
Dear @Telstra our landline has been down for weeks & we cannot get you to respond to our calls. My partner is a medico so we need the phone.
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Janeen Jericho
(@JaneenJericho1) reported
@Telstra Back yesterday morning. Applied for 2 lots of bill credit. $20 for me and $10 for hubby. Not much for the headache the outage caused but I guess relative to our plan costs.
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Susie Shivani 🌏🐨⏳
(@SusieShivani) reported
@LesStonehouse @australian Telstra. A thousand times, Telstra. Now a kafkaesque nightmare beyond all description. But still not as bad in its capacity for mayhem and damage as the @australian newspaper.
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Josh👺
(@joshhowe101) reported
@vegancheesy @Telstra Then offers to play a ps game with him.. can confirm he never played :(
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SB
(@ShezBisShezB) reported
@Telstra our NBN has been off and on since last night. Is there an outage in endeavour hills?
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SB
(@ShezBisShezB) reported
@Telstra NBN is down in 3802. Any ETA for a fix?