Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (56%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Cook, Sydney, Tullah, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, and Bunbury.

City	Problem Type	Report Time
Cook	Phone	3 hours ago
Sydney	Internet	8 hours ago
Tullah	Phone	14 hours ago
Sydney	Internet	1 day ago
Brisbane	Internet	1 day ago
Mangalore	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denise Difficult-Shrivell (@deniseshrivell) reported 6 minutes ago

  The Albanese Govt is clearly trying to shift full blame to Telstra for the outage - when it's actually both major parties who have set the regulatory frameworks which allows Telstra to operate #auspol

• 
  Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported 7 minutes ago

  @88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.

• 
  Rozvi Princess 👸🏿 (@marita_culita) reported 8 minutes ago

  Since yesterday this network has been terrible. While at work it happened again last week. It was down completely. What is going on with Telstra 😭

• 
  💧Rodent. #Goyim. UpScrolled @Thornintheside (@SchoonerLita) reported 9 minutes ago

  @jaraparilla @TimLooker @ABCaustralia Same, Telstra always had tidy cabling and the best server rooms. Everything was planned and well thought out. All the others had either ups issues or suffered from old gear or spaghetti cabling. I believe they're buried in OHS these days, too hard to access.

• 
  DespairingIndividual (@BritIndividual) reported 14 minutes ago

  @Telstra My internet was offline for 12 days (unrelated to recent mobile outage). I was repeatedly told by the techs that I would receive a proper refund for the mussed time. You have now only offered $14 and your support chat keeps closing the chats!

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 14 minutes ago

  @skyeliner The Telstra fail over dodgey time clocks, sounds a lot like the Y2K bug, (that failed to turn up) 26 years too late.

• 
  Dr. Madeleine M. zzzz 🎀 (@maddy_el) reported 16 minutes ago

  @MikeCarlton01 @Telstra Don’t believe they did nothing but they were far too slow to respond. When the risk analysis says the problem is urgent, don’t faff around

• 
  $100,000 crab (@punishedmonet) reported 17 minutes ago

  @Butterlegs_ Ye that’s why I got it tbh, thinking if I ever do my regional trips I’ll cop a basic Telstra just in case and 5 years later well lol. That said I think they’ve expanded their network bc I was down in new norcia and a few other ruralish places and my cover never dropped so perhaps

• 
  ChickenGo 🇦🇺🇹🇼 (@ChickenGoFarm) reported 22 minutes ago

  @SkyNewsAust When Telstra failed to deliver reliable service, Jason Clare MP @JasonClareMP, the Albanese Labor Government's Minister for Education, said: "People could have died." But when @AlboMP broke his campaign promise, Jim Chalmers, the Albanese Labor Government's Treasurer, said: "People will get through it." ******* shameless.

• 
  PJ (@Phillip58377964) reported 23 minutes ago

  @MikeCarlton01 @Telstra Hmmm well they are descended from the Post Master General in 1975 when they became Telecom, then privatised in 2006 and became Telstra. They haven't really screwed up since that time. Customer service may be abyssmal but the national framework has operated well in a big country.

• 
  K•A•N•E (@kanethesaint) reported 23 minutes ago

  @QBCCIntegrity @OMGTheMess Interesting timing when the Indian PM comes to Australia the same week Telstra has an outage!

• 
  B. B. Bubble Bro (@buzzingburner) reported 24 minutes ago

  "The cause: a timing node, an unglamorous boxes that tells" David Swan on the Telstra outage CBD Columnist pg. 7, Businnes Editor pg. 5, Technology Editor pg. 4. I'm sure I could find more throughout but I would rather not read more of a paper edited so poorly. 2/2

• 
  Steven Roberts (@Van_Der_Roberts) reported 37 minutes ago

  @JacintaAllanMP God you’re a ******* mess lady. So quick to come down hard on Telstra and divert attention away from your absolute shambles of a government. At least they’ve been reliable for the past few years which is more than I can say for you!!

• 
  Anonymous Democracy (@Democracy_Duck) reported 38 minutes ago

  @TruthdriverOn Seriously this is the fault of privatisation.. Telstra when privatizing promised that no services would be affected and that triple Zero would be a priority.. Telstra earns billions and they can't provide the one service we need LNP sold Telstra so it's their fault

• 
  Lassiter (@dfordavidmel) reported 38 minutes ago

  @TimLooker @ABCaustralia Since privatisation Telstra has got rid of most of its technical staff and focused on ways to squeeze consumers harder for profits. They have consistently and brazenly ignored their service obligations and treat Australians as mugs. Thanks John Howard you evil prick

• 
  Rob Ryan (@Berts_Folly) reported 40 minutes ago

  @winty1976 @blowingtom2 @Kerrynne_Liddle It's odds on that many Telstra executives face serious questions about the outage. People 'test driving' or other 000 emergency system indiscretions will inevitably attract scrutiny during this period.

• 
  chromed_ego (@chromed_ego) reported 46 minutes ago

  @ausgov now you can blame India for Telstra outage

• 
  Ross Hamilton (@RossIsAWriter) reported 46 minutes ago

  @FeathersMcGee The same Tesltra that has made all customer data available to over 400 corporate partners and Telstra users are not allowed to refuse disclosure. But catch a retailer accessing Telstra data to engage in pressure sales on an an elderly, vulnerable customer and T dont want to know.

• 
  M (@MlsMichael) reported 48 minutes ago

  @curious_paul @KatyKray73 the stupid **** is a Labor voter its an Albo **** sucker The **** actually believes like a typical dumb ******* Labor voter that the Telstra outage is not a government governance fail The stupid **** blames share holders. Its a ******* imbecile

• 
  David Marler (@Qldaah) reported 50 minutes ago

  Listen to me. Telstra CEO Vicky Brady losing her job might make you feel better but it won't help improve the system. I've seen this scenario play out multiple times throughout my ITC career. Someone else comes in & it's Snakes & Ladders. Listen to the technicians. #auspol

• 
  A Wheelie Fungi M.Ci🚹♿ (@Antony_Clements) reported 52 minutes ago

  @MikeCarlton01 @Telstra That would be vodafone followed by optus and then telstra. Before anyone comes after me, vodafone went down for several months in 2010/2011, optus had a data breach in 2022 that affected nearly 10 million customers. Telstra just inconvenienced people.

• 
  BazzaCC (@bazzacc2) reported 55 minutes ago

  Telstra: it was a software issue..... The rest of Australia: It's your software & you manage ********* 🤔🤔😡😡😡😡😡😡😡

• 
  Bridgette O'Keeffe (@cindersokeeffe) reported 55 minutes ago

  @strangerous10 Telstra should never have been privatised and we should "Compulsorily Acquire" it back & nationalise it !

• 
  BeeYen (@BeeYenChan) reported 58 minutes ago

  The government’s big idea for fixing telco failures? Slap them with a $7.3 billion spectrum renewal tax — almost double what Telstra considered fair value — then threaten massive fines for triple-zero outages. Gartner analyst Khurram Shazad said it outright: this can do the opposite of strengthening resilience. Telcos are already stuck with stagnating revenue growth. These inflated spectrum fees just crush their margins harder. So they do the obvious thing under pressure. They stop spending on actual redundancy. No secondary backup power systems at base stations. No automated routing failovers. No diverse fibre backhaul paths. Capital expenditure gets deferred instead. The core network becomes brittle. One software glitch or timeserver ****-up and failures cascade into proper disasters. High spectrum costs simply extract the economic surplus from the sector. Networks look faster on paper because of the shiny new bands. In practice they are significantly less resilient when it actually matters. When the next outage hits and the “improved” networks fall over anyway, who gets the blame?

• 
  M (@wedemandareply) reported 59 minutes ago

  @Telstra need to sack #VickiBrady because she’s a walking contradiction. She admitted they knew about the time-keeping vulnerabilities but didn’t bother addressing them, that directly undermines the her claim that public safety and 000 service lines are Telstra absolute priority

• 
  Andrew (@andrewrdn463) reported 60 minutes ago

  @Telstra All Tesltra customers need compensation for the outage - the phone bill for that month period needs to be waived and a payment of about $500 given, Vicki Brady is on $8 million a year!!!!!!!!!!!!!! CUSTOMERS SUFFERED A LOT WHILE SHE WAS PLEASURING HERSELF OVERSEAS.

• 
  Driver_x_oz (@driver_x_oz) reported 1 hour ago

  @Anneeokeefe Really? So you have no idea how this works? Yes Telstra designs a solution to a design brief or tender. Yes it should provide a resilient solution but the ultimate responsibility lies with VicTrack as they accepted the system. And yes they should have foreseen and tested for this

• 
  Mr.MojoRisn (@Totally4yeah) reported 1 hour ago

  @WInsufficientia Telstra may be a private corp, but Albanese’s Labor government literally contracts Telstra to run Triple Zero — the federal emergency call service. That’s why ACMA and the Triple Zero Custodian are investigating right now, and why Labor can hit them with up to $30 million in fines. Your history lesson is sloppy: partial sales started under Hawke/Keating Labor, final tranches under Howard. But that was 20 years ago. Albanese has been “fixing the LNP/PHON mess” since 2022 — and the result under his watch is a software bug that wiped out 600+ Triple Zero calls, stopped trains, triggered hundreds of welfare checks, and may have killed someone. Blaming 1997–2006 ghosts while your government fails to enforce basic oversight on critical infrastructure today is pure deflection. Stop whitewashing another Labor failure, puppet.

• 
  Dane Trethowan (@grtdane) reported 1 hour ago

  @TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.

• 
  The Genuine ███ (@genuine_m_) reported 1 hour ago

  I can't help wondering what the connection to the Telstra outage was as well.