Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Sydney, Brisbane, Townsville, Melbourne, Mandurah, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Josephina
(@ocepina) reported
@Telstra Thanks Angela, where can i leave feedback for the call i made to your customer service earlier?
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Squiddery 🌺🌺🌺
(@Squiddery1) reported
Hey @Telstra No adsl since 4.22 am last Wednesday 21st. Mobile reception here is pretty **** so to hotspot I had to buy an Optus phone (tower nearby). I work at home, this is costing me money...NOONE seems to have any clue or will say out loud when this will be fixed. Not happy!
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Mark S
(@scientificfact) reported
Can ANYONE @Optus offer any assistance with purchasing a new Qantas SIM service? I thought connecting with @Telstra was painful, but @Optus seems to take the cake! Surely it shouldn't be this difficult?
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Frank Savaglio
(@franksavaglio) reported
@Asher_Wolf I thought FTTN was dead. Why not FTTC? In selected areas i think where predicted NBN speeds are bad enough, Telstra (at least) offers 5G fixed wireless.
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Humma49 Mate
(@humma49) reported
Providers lease the lines from Telstra. So look at them first for the breach! Take down optus! Who's next? Digital system will be one provider!!! and who owns it? The gov elites!!
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Angela Egan
(@DrAngelaEgan) reported
@Telstra Please. Telstra tried sending me a code as a text but I haven’t received it so now I can’t get help
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Ian Joseph
(@Ian_J_QLD) reported
@manjusrii In light of this breach and the potential damage to individuals that may flow, it’d be interesting to know how Telstra and Vodafone manage identification documents, once their customer’s ID has been verified and an account opened. Ditto other utility providers…
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Bob Pinder
(@BobPinder) reported
from
Westfield, State of Western Australia
@JonDeeOz @Telstra Unfortunately we expect nothing less, it’s where the customer comes last
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Gavilarr 🍸☮️🏳️🌈🏳️⚧️🖤💛❤️
(@GavinWakeupint1) reported
This #Optus fail really does highlight the shocking standards of customer service in the Telco industry as a whole. It's difficult to imagine Vodafone & Telstra handling the same situation any better. The big 3 are all prolific in treating their customers like ****.
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Luka Luka
(@EagletonLuke) reported
@Telstra up your recharge link isn't working. Fix it
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Josephina
(@ocepina) reported
@Telstra our 5G mobile broadband connections are very poor at the moment at we are located at 3000 - can we please get more info on when this will be resolved?
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Jessy
(@Jessy03761764) reported
@Optus @RunnerSA18 **** off - to late. Time to go ivermectin to Telstra. Scum
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博学😺、/dev/ニャーン
(@hakugakuneko) reported
Hey @Telstra, any enticements to help transition @Optus customers as they flee the sinking ship?
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poppy maclean
(@Poppymac53) reported
@JonDeeOz @Telstra It took me three months to cancel my account with Telstra…after two years of trying to get a rural connection fixed….I ended up with cheaper, faster, unlimited service from hip young locals with a wireless tower. There aren’t words for Telstra.
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Tommyboy
(@Tommyboytown) reported
@drcarrot98 @Optus @Telstra Telstra is really bad for customer service, the worst, Its a pity cos Optus has good customer service. Reputational damage big time
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❤️ Rain Morgan. ❤️ Geelong Sept 28-30!
(@RainMorgan33) reported
@BettsyBoop3 @Telstra Its been fixed! Also resetting network settings helped
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Stephen Sweatman
(@SteveFitSmart) reported
@samishah @Optus There are many cheaper than optus and telstra for one....Aldimobile. Runs on telstra network My entire comms bill is $35 per month 42 gig data, ROLLOVER
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Anthony Hortin 🚀
(@maddisondesigns) reported
@Asher_Wolf As much as NBN is a mess, I’d pay for that over giving money to Elon for Starlink. My NBN has way more outages due to “maintenance” and general issues, than my Telstra cable ever had, but when it is working, it’s pretty stable. Highly recommend @Aussie_BB for NBN.
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Michael Quinlan TopDog
(@TuddMichael) reported
@australian @Telstra is the Solution
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💧Dame Carolyn Janson
(@CarolynJanson) reported
@eveharrington Apart from anything else, when did Telstra EVER call and offer to help with a problem? Biggest red flag in the universe!
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Ryan Williams
(@RyanWil62993886) reported
@heidimur @Andrewyeahnah This will in fact shut Optus down, buy Telstra shares
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Sean Knight
(@AkiretaHK) reported
@sniff86793391 Mmm but Telstra actually has infrastructure doesn't it, what is Optus for other than wasting money? Telstra is ******* awful ofc. But yeah, a Telco being atrocious and irresponsible, colour me shocked!
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Lexii
(@lexiistache87) reported
@Telstra With the service you provide I can hardly even get 1 to load let alone this
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Sonic
(@sonics89) reported
I was an @optus customer till Friday when I moved as a result and am bringing all my customers including some corporates with me to @BelongAU and @Telstra. I cannot risk having customers data exposed and have taken measures to mitigate the issue going forward #OptusClassAction
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Zach Traynor
(@traynor_zac) reported
@7NewsMelbourne There's a strong clause for service cancellation arguing gross incompetence and bringing the service agreement into disrepute so ALL customers of Optus should do this. Won't save our data unfort. I sub managed to cancel this morning and move (back) to Telstra...
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Peter Vogel
(@psvbluemts) reported
@JonDeeOz @Telstra I had an equally stupid run-in with Telstra a couple of years ago, which ended with me asking for a copy of my contract with them. They insisted I do not have a contract. Red rag to this lawyer bull, that was.
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Lexii
(@lexiistache87) reported
from
Pormpuraaw, State of Queensland
@Telstra Appreciate? We have no options but to be patient. Fixed and its ongoing permanent issue. Mobile is better but only slightly. Can hardly even hotspot due to terrible connections. FNQ Queensland check the speeds up here and tell me you provide a good service.
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Kerryn Burgess
(@KerrynBurgess) reported
@bazman @Telstra @Telstra I'm having the same trouble. I can't make calls because I need to recharge, and recharge has been unavailable all day. My suburb: Kyneton. My postcode: 3444. Although I can't see how that's relevant. When will recharge be available again?
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*** Corp Rules
(@CourtRum) reported
@JonDeeOz @tilly64 @Telstra Painful. Just stop paying them. Not a new problem. Worked for me. Strangely, they cut over 'new phone' on expiry date of last. Yes. I was totally amazed.
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Ashwagandha Forever
(@GordyPls) reported
@kcarruthers @RachaelHasIdeas Telstra were playing with the idea that because most everyone has given them 100 points of ID, they could set up a verification service for other businesses to identify mutual customers. Dunno if it went anywhere.