Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (23%)
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E-mail (21%)
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Wi-fi (8%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Melbourne, Devonport, Wollongong, Penola, Newcastle, Perth, Germantown, Hobart, Sunshine Coast, Tara, Gold Coast and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
||
| Adelaide |
Internet | |
| Brisbane |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robyn Vaux 🇦🇺
(@RV_27) reported
@itsgailw @Telstra @NBN_Australia If after over 60 years of being a family customer, if they can't get it sorted I will be looking elsewhere. It really pissed me off once they sent me a reminder to pay my bill for the service I haven't been getting 🤬
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Gail Wilson
(@itsgailw) reported
@RV_27 @Telstra @NBN_Australia I had nothing but trouble with them, changed to Origin, problem sorted.
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Robyn Vaux 🇦🇺
(@RV_27) reported
@Telstra is absolutely pathetic with fixing my internet, I've had problems since January, I've had 2 new @NBN_Australia boxes & a new Telstra Modem & I'm still having issues. I'm absolutely fed up with their incompetence & delays in fixing my issues #Telstra get it fixed NOW!🤬🤬
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🇦🇺 CipherHash 🇦🇺
(@CipherHashau) reported
@IncogIntellect @Telstra Worse, this is for an NBN service I should have already swapped it to starlink, they've got 1.5hr before they lose another fixed services customer.
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John pascoe
(@Johnpascoe10) reported
@DigbyStretch Telstra phone and starlink internet and wifi calling at home. After nbn you will never go back
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Extranious A (VIC/Tim)
(@AssExtranious) reported
Thanks a bunch @Telstra I have been trying to remove the NBN service from the house I sold for a month. I’ve been billed for a service I asked repeatedly to be closed. Finally I got Mr Helpful on the phone and he removed it. And every other service, including my email account, after being explicitly asked not to. I have the screen shots. Now … the crack team who can may possibly restore it are sleepy bo bos because they only work until 5pm. Pathetic.
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Extranious A (VIC/Tim)
(@AssExtranious) reported
Thanks a bunch @Telstra I have been trying to remove the NBN service from the house I sold for a month. I’ve been billed for a service Inasked closed. Finally I got Mr Helpful on the phone and he removed it. And every other service, including my email account, after explicitly asking not to. I have the screen shots. Now … the crack team who can may possibly restore it are sleepy bo bos because they only work until 5pm. Pathetic.
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UNDEAD KING
(@BRONXO69) reported
@DFactualists @Telstra Telstra reckons I applied for nbn and put a appointment for a nbn connection tech to set up the nbn. I never applied for nbn I only got a phone esim and own the phone out right. The complaint has taken more then 7 days about it
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UNDEAD KING
(@BRONXO69) reported
@DFactualists @Telstra Telstra reckons I applied for nbn and put a appointment for a nbn connection tech to set up the nbn. I never applied for nbn I only got a phone esim and own the phone out right. The complaint has taken more then 7 days about it
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Here’s Johnny!
(@BrumbyinTahland) reported
@D_LittleproudMP What did you do about it in your 9 years in government? Nothing positive. Remembering it was Howard government that privatised Telstra who you would need to provide this service.
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Lynne Townson
(@LynneTownson) reported
@BazzaCC @Telstra We're in the middle of this crap too at the moment, NBN is a joke at our place.
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💧Ron Jones❄💧
(@RBJRON) reported
service fails. I don't know how long I will be able to stay online, it depends on how windy it becomes. Such are the **** services provided by Telstra and NBN
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Elizabeth Blackwell
(@EBlackwell6280) reported
@Matt_Camenzuli I use Telstra mobile and broadband and Express VPN. When I turn on the VPN the evil pieces of flesh @telstra slows the download speed. Turn it off, back to normal. Turn it on, slowed down again.
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Samuel Jack
(@jackalmuse) reported
@Telstra Hello. I received an email informing me that my bill is going up, yet again, for the same service, during a #CostOfLivingCrisis. I live on the DisabilitySupport Pension and #Telstra is pricing me out of my Upfront Mobile Plan. Then I see an ad on #Instagram, that new Upfront customers are getting $20 off per month for 12 months if they sign up before June 30! But a loyal customer like me, who always pays their bill, gets charged more. This is such a slap in the face to all your loyal customers, I think we should receive the discount too. This is disgusting.
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Colleen Gleeson
(@gleeson_colleen) reported
@BazzaCC @Telstra There is a communication ombudsman. Your local member will be able to help you get the number. Your problem will get fixed smartly.
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Catherine Tabone
(@CatzGotAutism) reported
@BazzaCC @Telstra Have you called the ombudsman...they will help
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asiapac01
(@asiapac001) reported
@Telstra @BazzaCC As a Telstra shareholder its pathetic the customer one gets these days. Just automated AI bots
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Gwendolyn_Farms (she/her) 🇦🇺 🇵🇸 🇺🇦
(@FarmsGwendolyn) reported
@BazzaCC @Telstra Send them a polite message mentioning the ombudsman It’s surprising how quickly service is restored and you have a credit in your account
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April 💎 Diamond
(@AprilDi82198376) reported
@BazzaCC @Telstra They are the worst, I don't know why anyone uses them. They are the most expensive & totally incompetent. They used to drive me insane with the last company I worked for. I live near you & have no problems with Iinet.
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Me-Shell
(@michellejayne) reported
@Telstra in Barbados and getting intl data packs and have 4G coverage. Mobile data is on but doesn’t work. 4 ppl all with Telstra same issue. Support says 2 hrs to respond to chat at which point I won’t have WiFi. $10 a day to be able to send 2 sms is a bit bullshit. Fix data
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Margaret
(@margare05106690) reported
@BazzaCC @Telstra @Telstra are next to impossibe to deal with Barry. No customer service whatsoever!
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Colin 💉x7 🕯️ #EnoughIsEnough
(@ColinThomas1951) reported
@BazzaCC @Telstra I had a similar experience Baz. Moved house and they stuffed up transferring internet. For 3 months they charged for a service I didn’t have, refunded each time when I called. Only fixed by threatening to write to the Telecommunications Ombudsman. Solved in 3 days.
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Kim Carwardine
(@carwardine_kim) reported
@BazzaCC @Telstra Telstra drives people insane. I never yelled, was always polite albeit a tad of frustration may have permeated my tone. Outcome: police turned up at home 😳kindly but checking me out.. Bloody hell. I’m sure telstra trains its staff to piss us off!
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I Yam Muddie
(@IMudlet) reported
@BazzaCC @Telstra You were down the beach the other day
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Barry Mulligan
(@BazzaCC) reported
Really @Telstra we need to talk .... but I have no reception .. I will never call you c#nts but close to it 😡😡😡
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Barry Mulligan
(@BazzaCC) reported
an ongoing **** fight I had with @Telstra .I'm house bound .. & I have no reception at my home ... but @Telstra keeps on billing me for nothing...... on top of that.... I haven't had a home phone since they did work.... So many mich more .. criminals...,& they don't speak?
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Tazj74
(@tazj74) reported
@hushedthewind The problem stems back to Malouf's tenure the severity of salary cap breaches & the lasting negative impact Elliott & Collo didnt do you guys much better. Collo locked you into ****** deal with Marvel (Telstra Dome) & just cause I dont follow doesnt mean I dont have an opinion.
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🇵🇸baegle
(@baegle527) reported
WAIT TIME OVER 1 HR FOR TELSTRA SUPPORT **** MY STUPID CHUNGUS LIFE NEVER USE THIS DOGSHIT PROVIDER MY GOD
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fergo
(@fergoau) reported
@acsmith54 @Optus Telstra app was never down for “maintenance”
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Andy Parackal
(@Andyparackal) reported
@Telstra Get your **** togther! Worst network ever! Can’t wait for Starlink!