Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 03/18/2026 05:15

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Phone (35%)

    Phone (35%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.

Loading map, please wait...
City Problem Type Report Time
AustraliaPerth E-mail
AustraliaSydney Phone
AustraliaMelbourne Phone
AustraliaSydney Phone
AustraliaBrisbane Internet
AustraliaSydney Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RachaelHasIdeas Rachael (@RachaelHasIdeas) reported

    @Telstra no service in 2535 until Sunday and possibly to the following week? Seriously?

  • peternlewis Peter N Lewis (@peternlewis) reported

    @Telstra Well, I certainly could not cancel my service in your online portal - the only options were changing the plan, there was no ability to cancel the service without contacting someone.

  • ma77mc マット (@ma77mc) reported

    I think I worked out how @Telstra teach their call centre staff. Step 1. Let the customer get 1/3 of their issue out before cutting them off and answer a different question. Step 2. Tell the customer they need to go to a telstra store for a sim replacement

  • TasmanEx Ex-Tasman (@TasmanEx) reported

    @joanReynolds52 @MikeCarlton01 @TonyHWindsor My recent connection required replacing the copper from the node to the house (not maintained by Telstra, but paid for by NBN). Maximum speed lees that 50 - third world crap!

  • GTKate Kontagion (@GTKate) reported

    @JohnVilnis @NBN_Australia @Telstra I'm with Aussie Broadband and I very rarely have any trouble with them. In fact, when I told them I played games online, they tweaked the settings to improve my gameplay.

  • alasterp alaster (@alasterp) reported

    @HowardLacy6 @MikeCarlton01 Main issue, is Telstra et al don't provision their towers to deal with the load mobile broadband requires. Live in a zone that had rubbish adsl (ie <1Mbps) so most used mobile. Tested at 3am with few using = 50Mbps+. Any other time during day, <2Mbps purely to congestion.

  • skaaanti Skaantі (@skaaanti) reported

    @Telstra **** you telstra give me faster internet

  • peternlewis Peter N Lewis (@peternlewis) reported

    @davemark @linakhanFTC You hear that @Telstra? Lets have a way to cancel plans without jumping through hoops, thanks!

  • StrayDog67 StrayDog67🐀 (@StrayDog67) reported

    @Bonobeau2 I can't stand telstra. Years of paying $40/month "service fee" I didn't even have a phone plugged into the line. In my unit block they had a monopoly on landline connections🤬 My internet provider has been TPG for almost 30 years & I'm a very satisfied customer👍

  • TheBaldArab TheBaldArab (@TheBaldArab) reported

    @soojibro @Telstra Okay so having NBN service doesn't mean that the building has the NBN connection installed. For every building, workers have to come in, add the NBN box and configure it.

  • anncherie49 💧Ann McGlynn (@anncherie49) reported

    @AlboMP Still waiting for NBN. 50km from Sydney CBD and relying on ancient Telstra owned copper network for shonky ADSL2 connection. Frequent dropouts daily, informed 18 months ago Telstra abandoned the line, i.e. no repairs. #NBN

  • RachaelHasIdeas Rachael (@RachaelHasIdeas) reported

    @Telstra This is mobile. There’s no phone reception. It’s on your site as having maintenance. We’ve had rolling outages. What if I had an emergency?

  • eR0t eR0t (@eR0t) reported

    @JaneCaro @PaulFletcherMP I remember every single day. I'm 35km from a capital city and my only option for NBN is satellite. So instead I'm still using Telstra 4G as it's a better service.

  • z4kriotrules Z4kriotrules (@z4kriotrules) reported

    @Telstra why is my internet not working hmm? Oh wait because Telstra can not make it work consistently because they trash

  • usaussie01 David Brown (@usaussie01) reported from Sydney, State of New South Wales

    @MikeCarlton01 Yep utter Bullshit Mr Fletcher. When Turnbull announced the fibre to the node approach, every Professional IT person in the country cringed. We knew that the old Telstra network was way past its use by date and would create nothing but trouble trying to handle NBN transmission👎🏽

  • shusseina Steve (@shusseina) reported

    @Telstra Today when seeking tech support, your staff scanned by ID (passport) without sufficiently explaining why that was required | #PrivacyMatters

  • OffBeatMammal Offbԑatmammal 🇦🇺😷💉💉 (@OffBeatMammal) reported

    @Telstra I guess you make money on these calls, so hard to justify the ROI on fixing it. These days I simply never answer a call from an unknown number, and there is a whole generation coming who won't use traditional Telco voice services at all

  • jennatilz Angry Ginger (@jennatilz) reported

    @Telstra guys you really are terrible. After avoiding you for 20 years and taking every business account I've ever had control of away from you for terrible service (costing you 250K+), today I tried to use you again and YEP, still terrible.

  • NancyBristol4 huskeroz2217 (@NancyBristol4) reported

    @DianaRyall I kept saying I’ll wait until the last month. So Telstra made sure the cable was so slow and unstable I’d switch earlier

  • aFaeryHasNoName a_girl_has_no_name (@aFaeryHasNoName) reported

    @Telstra No, you guys are horrid. I wouldn’t recommend you if my life depended on it! Worst telecommunications company ever. Issue after issue, it’s never ending.

  • spikey_cat Spikey_cat (@spikey_cat) reported

    @Telstra So the points thing is an ongoing issue that I thought was fixed but it wasnt lol

  • rollo75 Andrew Rollason 🐈🏴‍☠️ (@rollo75) reported

    @kierans777 @davidbewart Government Telstra had plans for the National Fibre Optic Network, at the cost of $8bn by 2002. The fact that there are people who own Telstra shares, demonstrates about $600bn in theft, so far.

  • nicolebell78 laceandpaperflowers (@nicolebell78) reported

    @deniseshrivell @BelindaJones68 My partner is an ex- Telstra contractor. I know alot of contractors voted LNP cause they knew it was better for their work prospects at the time. Having FTTN meant they would get more work cause there'd be more issues than FTTH. not everyone sees the bigger picture unfortunately.

  • Hashmat_M Hashmat Moslih (@Hashmat_M) reported

    @TelstraBcast no one should believe in Telstra so many people complain that this company is incompetent, it never keeps its word.

  • catelizlouise CattyEllieLou💕💧 💉💉AZ vaxxed 😊 (@catelizlouise) reported

    @SynapticThread @RobbiePHannan Our home internet is shite a lot of the time. FTTC but no where near as good as FTTH, despite paying the top tier thru Telstra. Again today I had to connect my Ipad to my phone hotspot, which was on the mobile network, to get online.

  • JohnVilnis John Vilnis (@JohnVilnis) reported

    Bugger, my @NBN_Australia service is down and via @Telstra outages report it might not be back until 12am Friday. Not happy. Trying to play games is out and even my Skyrim is trying to download updates before I can even play.... Not fun.

  • SpoonzyEdits 🎬 JFT SPOONZY (@SpoonzyEdits) reported

    @Telstra you work for me remember?? THE CUSTOMER IS ALWAYS RIGHT

  • skaaanti Skaantі (@skaaanti) reported

    @Telstra And free Xbox for the trouble

  • RobbiePHannan 💧Robbie of Melbourne 💔 (@RobbiePHannan) reported

    @JaneCaro @PaulFletcherMP I remember. I remember it all. It takes time to get it ready to roll out and that's where you lot, Paul, stepped in & paid Telstra to use their own degraded & shoddy copper network to give us a far inferior product. This is when Malcolm Turnbull sold his soul to the LNP frf.#NBN

  • Theon_Orbis ((( 𝒯𝒽𝑒𝑜𝓃 𝒪𝓇𝒷𝒾𝓈 ))) Fully Vaccinated. 💉 (@Theon_Orbis) reported

    @stevol321 I never said Telstra owned it. And I specifically said Telstra etc.