Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
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| Perth |
Internet | |
| Sydney |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ekcroft
(@ek_croft) reported
@telstra NBN down Adelaide from approx 1630 02 Jan 22 - Early in new year, finding another provider. Any suggestions anywhere would be great, need fastest up/down, happy to pay whatever it cost.
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Edward Zia
(@EdwardZia) reported
@Telstra my NBN went down an hour or so ago in Lane Cove Sydney. Did the whole reboot and trouble shooting and not back. It says it's not down on Telstra but lots others having trouble. I love Telstra, please fix.
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Barry Anderson
(@z3ndrag0n) reported
@Telstra And uh how can there be no confirmed outage if you have an issue in the exchange?
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Edward Zia
(@EdwardZia) reported
@AnneMareeGale @Telstra I am big time. Problems in Lane Cove Sydney.
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Wayne Burgoyne
(@burgys) reported
As I thought, still no @Telstra connection. The social media team keep telling me they have a team working on it. The India base team told me nobody who can fix it is working in Australia this weekend. Who to believe? Will it be magically fixed after the weekend? @andy_penn help
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Anthony Eden
(@anthony_eden) reported
@DavidWadham @Telstra Thanks. Not much help when the backup is also Telstra 4G which also seems to be down, but not much else I can do at this stage
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Caroline
(@L1I9N6K4) reported
@Telstra Thanks Nat, I know you’re trying to help but I seriously doubt anything will be done on the strength of one complaint. Every summer the same thing happens. But if you can provide me with the tech support phone number I’ll try.
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Caroline
(@L1I9N6K4) reported
.@Telstra You are running a monopoly on coverage and not providing a decent service. It totally sucks. There is no alternative.
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Ben Parks
(@ItsBenParks) reported
@Telstra reception at Dunbogan. Terrible!
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Kathryn Griffin
(@Kathryn82983756) reported
@anthony_eden @Telstra No service in Ocean Grove. Been on hold now for 2 hours. The outages page says no outages in my area - time to update it please
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Anjali
(@sidetrakked) reported
@telstra been waiting on the phone close to an hour, I’ve messaged too. My nbn has been down for over an hour (ACT), website says there’s no outage. Can someone please help?
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Anjali
(@sidetrakked) reported
So, I have a number of streaming services and supposed to be hosting movie night in an hour and the internet’s down! Great start to the new year! 😭 Get it together, Telstra!!
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Peter J. Coburn
(@PJCwasHere) reported
from
Pakenham East, State of Victoria
@Telstra NBN Internet service down in PAKENHAM. No outages reported. Leds: Link=green,Online=white,Phone=nothing. Problem@your Exchange.
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Paul C
(@paul_cra) reported
@Telstra mobile internet is crap on the Gold Coast. I’m sick of it. I’ve got 4 family accounts to move. Can anyone tell which providers are good and which isn’t on the GC?
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Nathan Gemmill
(@gemmill_nathan) reported
@Telstra it seems like NBN services are down. I cannot get an IP address on my router via DHCP. I have also tried to set a static IP on my connection as I pay for a static IP on my connection.
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Caroline
(@L1I9N6K4) reported
@Telstra GAH! I don’t want to install the Telstra Ap. Currently I can’t recharge without installing the Telstra Ap & the service is so slow, I doubt it would download. I opted to wait to speak to someone but the phone rang out as nobody answered it. No other provider offers coverage here.
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Dean Tooker
(@capebanks) reported
@Telstra Warranty is an ambiguous term. If I've been a customer of Telstra of this dongle for so long I would expect an replacement as good service and customer relations from Telstra. Do you want me to stay with Telstra?
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KPayne
(@KayePayne) reported
@Telstra wicked service. cant even connect today Narriah Mountain. NSW. 10 tries with twitter which is a bit faster than anything else.
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Barry Anderson
(@z3ndrag0n) reported
@Telstra Um what has happened to the exchange. Just realised another (non-Telstra) NBN service at the same address is gone as well…checking the third but not holding out much hope
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𝐌𝐫 𝐋𝐲𝐧 𝐍𝐮𝐭𝐭𝐚𝐥𝐥
(@lmnohyes) reported
@telstra Phoned about broken Net. It says big wait, quicker with MyTelstra. MyTelstra then has me hanging in a chat for 50 mins then disconnects, sends a text with number to ring. Ring the number. It tells me it's quicker on the MyTelstra app... aaarrrgh!
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David Wadham
(@DavidWadham) reported
@anthony_eden @Telstra Problems in SA as well. No service since about 15:30ACDT. 45 minutes into an estimated 60 minute wait on the faults line.
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Dean Tooker
(@capebanks) reported
@Telstra My suggestion kindly would be it should be part of the service therefore supplied without cost?
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Mitchell Frawley
(@Galov85) reported
@Telstra Is there an outage in MAPLETON, Qld
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Barry Anderson
(@z3ndrag0n) reported
@Telstra Nope but I could have been distracted by being annoyed when it said the tests were all fine despite the gateway having gone into mobile mode and it *looking* like DSL is down…hard to tell when the LEDs are all the same colour if you’re just getting bleed…
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David Wadham
(@DavidWadham) reported
@anthony_eden @Telstra Okay, let me save you guys on hold some time. There is a known outage affecting customers country–wide. They are working on it, but have no information on the cause or the time to resolution. If you have businesses to keep online, time to dust off your 4G backups.
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Christinaaaa
(@_christinaaa7) reported
Hey @Telstra, is there an outage currently in Sydney? No NBN for the last couple of hours and no apparent outage at my address.
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tommasino
(@CalcioTommasino) reported
2 hours and 10 minute wait on the phone then the call restarted? Are you joking @Telstra ??? NBN business has been down for 3 hours
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Caroline
(@L1I9N6K4) reported
@Telstra I am Nat. Thanks, that’d be you. I am not going to waste hours trying to get through to someone on the phone to tell me what I already know. I just want to recharge my service without having to drive 20 kms. There is no other provider offering coverage in this area.
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Anne-Maree Gale
(@AnneMareeGale) reported
.@Telstra what is happening with the internet outage in Redfern!!!!! 🤬🤯
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Cassie Aldridge
(@cassiealdridge) reported
@nescanner @Telstra OMG serious?! This is obviously a @telstra issue as so many people are complaining 🤬