Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Dubbo, Brisbane, Sydney, Melbourne, Newcastle, Ballarat, Sunshine Coast, Perth, Adelaide, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

City	Problem Type	Report Time
Dubbo	Internet	3 hours ago
Brisbane	Internet	10 hours ago
Sydney	Phone	2 days ago
Melbourne	Phone	2 days ago
Newcastle	Phone	2 days ago
Ballarat	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Romire 🇦🇺 (@RomireTV) reported 9 minutes ago

  @AshConnell Well Telstra and Optus both had system network failures, and they cant even take responsibility for it

• 
  Colin Richardson (@RichoColin) reported 9 minutes ago

  @DHughesy @aaronsmith Saying "governments waste money" is easy, but the real problem is every government since has refused to raise revenue to match spending. Howard-Costello rode a mining boom and sold Telstra; they didn't solve the structural problems.

• 
  steve hearne (@stevehearne7) reported 13 minutes ago

  @DHughesy Howard and Costello sold telstra and our gold reserves at rock bottom prices, that is how they started the future fund, you brainless **** ****.

• 
  Noah Fence (@birchipboy) reported 19 minutes ago

  @CKMonty Telstra Ford….. never realised they had merged! Haha

• 
  NewsTongue (@NewsTongueX) reported 19 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  Ray (@rayethesis) reported 20 minutes ago

  This chart puts Starlink’s scale into perspective. At roughly $11.4B in annualized revenue, Starlink is already approaching the revenue scale of established telecom giants such as Singtel and sits in the same neighborhood as Telstra. That is remarkable considering Starlink is a relatively young satellite broadband network competing against companies that have spent decades building terrestrial infrastructure, spectrum portfolios, and massive subscriber bases. The important signal here is not just the absolute revenue, but how quickly Starlink has reached a level that takes traditional telecom companies decades to build. However, the comparison also exposes the problem. Telecom is a huge business, but it is not necessarily a high-growth business. Companies like China Mobile, Verizon, Deutsche Telekom, AT&T and NTT generate tens or even hundreds of billions in annual revenue, yet the market typically assigns them much lower growth expectations because connectivity eventually becomes a mature utility. Starlink has a better growth profile today because it is still penetrating underserved markets, adding capacity, expanding internationally, and converting new customers. But as the revenue base moves from $10B toward $20B, $30B and beyond, the question becomes whether Starlink can maintain venture-like growth rates while operating inside what is ultimately a telecom market. The bullish argument is that Starlink is not exactly a traditional telecom company. Its satellite constellation gives SpaceX a global distribution network that terrestrial operators struggle to replicate, particularly in rural areas, developing markets, maritime, aviation and other difficult-to-connect environments. There is also optionality around direct-to-device connectivity, enterprise services, government contracts and potentially other satellite applications. If those businesses become meaningful revenue streams, Starlink could evolve from simply being "satellite internet" into a broader space infrastructure platform. That would justify a much more aggressive valuation than simply capitalizing Starlink like another telecom operator. But this is where I think investors need to be careful with the SpaceX hype. A $11.4B revenue run-rate sounds enormous, but revenue alone does not determine the quality of the business. Starlink requires enormous capital expenditure to deploy and replenish satellites, ground infrastructure and user terminals, while bandwidth economics and competition will determine how much of that revenue eventually becomes free cash flow. The really interesting question is not whether Starlink can reach $20B or $30B in revenue. It is whether SpaceX can continue compounding revenue rapidly without Starlink becoming just another giant, capital-intensive telecom business. My take: SpaceX is incredibly cool, and Starlink reaching ~$11.4B of annual revenue is genuinely impressive. But if the main growth engine for the SpaceX story is ultimately just telecom, I'm much less excited. A bigger Starlink is great, but a bigger telecom company alone does not create an extraordinary valuation. The real upside comes if Starlink becomes the cash-flow engine that funds a much larger SpaceX ecosystem: launch, defense, direct-to-device, satellite infrastructure and eventually entirely new space-based businesses. Starlink is impressive but starlink alone is not enough. $SPCX

• 
  Mo Syed (@msyed_) reported 20 minutes ago

  What's happening in my beautiful land down under? 1/10 CBA just dropped a record $10.98B profit, but mortgage demand is down 17%. Telstra is buying back $1B of its own stock while cutting 1,200 jobs. And the global AI compute backlog just blew past $104 billion. Here is what actually moved markets this week 🧵👇 2/10 First, the big picture: US inflation cooled to 3.4%, sending the S&P 500 to another record close above 7,798. Back home, the RBA held the cash rate steady at 4.35% for the fourth meeting in a row. Markets got the inflation numbers they wanted. Local reporting season, however, told a much more complicated story. 3/10 Commonwealth Bank delivered a massive $10.98 billion cash profit, with a full-year dividend of $5.05 per share. On paper, it looks like business as usual for Australia’s biggest lender. Under the hood, the pipeline tells a very different story. 4/10 CBA CEO Matt Comyn revealed mortgage applications dropped roughly 17% following the May federal budget tax changes on property investors. Investor lending took the hardest hit. As a result, CBA quietly trimmed its FY27 mortgage credit growth guidance down to 4-5%. The headline profit belongs to the past year. The slowdown belongs to the next one. 5/10 Telstra delivered $2.41B in net profit, lifted its dividend by 10.5%, and announced a fresh $1B share buyback. Yet its shares dropped around 4 to 5%. Why? Top-line revenue growth was soft. The strong bottom line relied heavily on cost-cutting, including 1,200 job cuts across the year. Investors want real growth, not just financial engineering. 6/10 The global AI compute crunch is getting wilder. Neocloud provider Nebius saw Q2 revenue rocket 454% to $582M, flipping from a loss to $236M in adjusted EBITDA. CoreWeave doubled its revenue to $2.6B and raised full-year guidance to over $12.4B. Its near-term GPU capacity is completely sold out with an eye-watering $104B backlog. 7/10 On the ASX, money quietly rotated out of miners and into healthcare heavyweights. CSL, Pro Medicus, ResMed, and Cochlear all caught a bid in a single session. With commodity prices wobbling, fund managers are ditching cyclical resources and hunting for steady, reliable earnings. 8/10 Rubbish turned into gold this week. Cleanaway Waste Management surged 15% after global private equity giant EQT dropped a $9.4 billion takeover bid at $3.13 a share. That is a 32% premium. Cleanaway’s board opened the books for a nine-week due diligence period and plans to recommend the deal if it locks in. 9/10 The takeaway: Bank profits are riding high on yesterday’s loans, but higher rates and tax changes are biting the lending pipeline. Meanwhile, Big Tech and infrastructure players are pouring billions into compute capacity that is already sold out years in advance. The divide between traditional lending and the compute economy is widening fast.

• 
  Violence is a construct (@wokeupviolent) reported 22 minutes ago

  [REUTERS] Telstra says external review finds network timing system caused July outage

• 
  Kevin Chen (@Defiantclient2) reported 26 minutes ago

  @TheodorusAtheos @Telstra @Starlink Have you seen anything that indicates signal strength for AST? I imagine it's in the range of -90 to -100 dBm, or better.

• 
  Michael (@MSVLKnight) reported 29 minutes ago

  @LisaLemon09 I worked for Telstra for a long time and in my experience nearly every major issue was caused by updates being tested in a lab with 10 services and then getting rolled out to 20,000 plus subscribers. It was nearly always inadequate testing.

• 
  Meg Coffey (@TexanMeg) reported 30 minutes ago

  Hey @telstra, it’s been 15hrs since I could make a call or get service outside of wifi hotspots. Any chance of any help whatsoever? Your app doesn’t work. Your online support keeps asking me what modem I’m using. I’m currently travelling and no service is not ok.

• 
  afraid_au (@afraid_au) reported 34 minutes ago

  @AirsKeaton Nothing yet, I've tried contacting Telstra but because I'm not a Telstra customer they won't even talk to me.

• 
  Bighead1883 @henrykklemens.bsky.social (@Biggy1883again) reported 35 minutes ago

  Hello @Telstra , why are we yet again experiencing very slow internet on our mobile phones in Laverton Western Australia? Do a proper upgrade to counter the 500+ FIFO`s in town every day. Also as soon as schools out the speed reduces exponentially.

• 
  🐭 Clay Ross (@duexfoiscross) reported 35 minutes ago

  @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

• 
  afraid_au (@afraid_au) reported 40 minutes ago

  Aussie @tarkov players using iPrimus or Telstra as an ISP may be experiencing high ping to the Sydney server. No ETA on a fix at this time.

• 
  Paul Morris (@thefireman08) reported 42 minutes ago

  @craigspeculator @Foxtel Telstra aren’t much better. My mum had a mobile plan with them and hardly used. Something they could see from the monthly bills. In care because of dementia they insisted she would have to ring to cancel the plan.

• 
  SonicHacki (ConcordeHacki) (@SonicHacki) reported 45 minutes ago

  @TennyUnderscore Damn based Telstra

• 
  Advice from an Aussie🇦🇺 (@Sheldone) reported 49 minutes ago

  A new group has formed at the socialising table. Apparently someone got a funny meme because they’re passing the phone around. This kind of corporate bullshit will be the reason why the mobs will take down Telstra first.

• 
  K•A•N•E (@kanethesaint) reported 51 minutes ago

  @TallNupinks Belong is owned by Telstra and it's their cheaper mobile service with 5G - they have a $25 plan for unlimited calls & 10GB data. They have been reliable for me for a while!

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 52 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  Brent Hodgson (@BrentHodgson) reported 54 minutes ago

  @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

• 
  Nathan ***** (@NathanOrgan) reported 55 minutes ago

  @grok @RositaDaz48 Then explain how they got the renumeration so wrong. Those companies are some of the worst managed companies in existence, and Telstra is virtually government.

• 
  Spiro Arkoudis (@SpiroArkoudis) reported 55 minutes ago

  @_maxantonov I used my Pixel to tether my 5G internet to my Mac and that finally loaded up LinkedIn on my browser but it's still flakey...I'm reading Azure Telstra issues in the mix

• 
  Roller D (@RollerD3) reported 55 minutes ago

  "Something went wrong" @Telstra The biggest POS company in Australia. Its Mind boggling how **** the sim card activation process it. ******* useless.

• 
  wharfie98 (@wharfie98) reported 56 minutes ago

  @Starlink I think I’ll support an Australian company in Telstra which pays tax in Australia

• 
  David Havyatt (@havyatt) reported 56 minutes ago

  @DHughesy Hey mate. Learn some history. Howard also sold Telstra for about $100 billion, but the saving on interest paid is less than the dividend foregone….it was a net cost. The Future Fund was established as a special purpose vehicle to fund public service superannuation. 1/2

• 
  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 1 hour ago

  @howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.

• 
  Jaraparilla 🇾🇪 🇵🇸 🇱🇧 (@jaraparilla) reported 1 hour ago

  @IRanalyst I am 61 years old and I worked for a lot of big business corporations including IBM, British Telecom and Telstra. The ethos was always the same. No concern for morality, total focus on shareholder gains. Why I never became a manager.

• 
  elyce-jade (@elycejade) reported 1 hour ago

  @Telstra Fix your goddamn mf ****

• 
  Ross Vallance (@ross_vallance) reported 1 hour ago

  @blu_boys @Optus If you bank with commonwealth they have a deal with more. It uses the Telstra network, usually 25% off with an already well priced plan.