Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Horsham, Adelaide, Warrnambool, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Feisty Tige
(@dmf_feistytige) reported
@Telstra Telstra login seems very slow, won’t let me in.
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TheAllergyWhisperer & COVIDshouter
(@AllergyWhispers) reported
@Telstra Harvey, you’re absolutely right about it being no good! But there’s no point in talking about @Telstra support wait times with Telstra staff - because Telstra talks about it and never improves it. So infuriating!
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AlphaMonkey
(@AlphaMonkeyTV) reported
@Claire_Juranic I have a theory that Telstra coverage is so **** over Sydney's North Shore train line because the NIMBYs in the area wont let a cellular tower to be built anywhere between Chatswood and Gordon.
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Anarkii
(@Anarkii_) reported
Hey @Optus @Telstra and @VodafoneGroup (or the Aus equivalent) - a easy way to distinguish real business numbers from fake ones would be to have a verified ✅ when the number comes through, this would stop spam and help the elderly from scams. Eg: Energex ✅ - here is your bill
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Anthony Eales
(@ants000) reported
So it seems that @Telstra's MyTelstra app doesn't work through @SpaceX Starlink. I was having all sorts of issues not being able to login to MyTelstra on Starlink Wi-Fi. But when I switch to Telstra's mobile data network it works fine. Maybe something to look into Telstra. 📱📡🇦🇺
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Sav ⛾🏳️🌈🎮
(@Foolinqs) reported
@Telstra I witnessed one of your staff members being extremely rude resulting in making an elderly woman cry today. Is there any way to report this?
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Cez
(@Claire_Juranic) reported
@Telstra Why bother. You will ask me to join the app or ask fir my login, which I will not do, as a customer I still deserve customer service regardless of being forced to sign in
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Mike Rowe
(@mike_rowe) reported
@Telstra Ha no. I was just saying how decent Telstra 5g home was compared to the terrible NBN offerings.
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Michael Cooney
(@MCC24888) reported
Hey @telstra what’s happening with your voicemail system??? Messages coming through days later. Please fix
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rachelv
(@vrachelv9) reported
@AllergyWhispers @Telstra I have spent over three hours on the phone with Telstra prepaid this week and none have had a clue. Worst company out and my son is the proud owner of a $1300 brick. Oh can’t use it on home wifi either cos it doesn’t work either (that’s another 6 hours and a tech no show)
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Metta World Price
(@Hdp_26) reported
@Telstra just been told by one of your online chat staff to wait 5 minutes while they (the help team staff) go and get some help only for them to drop out of the chat 13 minutes later.
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sfAnkitJain
(@AnkitJa62832947) reported
Review Telstra Complaint ID 53418897, hear the call records, Three months it took Telstra NBN team to wake up and try to fulfill an NBN order, and your customer care agent "Rolando" is the worst, doesnt want to forward the call to manager despite asked to escalate and transfer
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ⅭZ༝🔶 Вlnanсe
(@cminds60) reported
@Telstra A Telstra shop front does not make a company and the Telstra store at Melton is really letting the team down
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KYLE
(@sphynxmaine) reported
@BaileyEdwards0 Damn well I think I need to call up Telstra haha
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TheAllergyWhisperer & COVIDshouter
(@AllergyWhispers) reported
30-35 minute wait for @Telstra support. #Mallacoota calls intermittently dropping out on landlines and mobile phone services all day in Mallacoota. Maybe Telstra could urgently invest some of its huge profits to actually provide efficient service to its captive regional customers
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Wayback Bot
(@WaybackBot) reported
Telstra cracks down on decision
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Cez
(@Claire_Juranic) reported
@Telstra It is NOT linked. You were sending out emails for billing NOT paper which I repeatedly asked for, which you ignored, which caused me to miss paying the bills. So NO there is no email link. Do not tell me something is link when I guarantee you it is not. Listen to your customer
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Ad Astra 🪐⭐️✨☀️
(@xrpadastra) reported
@ScomoCchio I use Telstra, no issues with them. There is also a SIM card in the box that will connect to 4G if the NBN goes down- quite handy if you WFH
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rachelv
(@vrachelv9) reported
@AllergyWhispers @Telstra It definitely is. What’s worse is so many of their people have no idea and try and gaslight you into believing there’s nothing wrong . On the weekend I thought we had a technician who got it, unfortunately the systems around him haven’t supported a solution
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Cez
(@Claire_Juranic) reported
@Telstra I think being lied to yesterday, and today, and being threatened in the past, giving wrong information, lying directly about correct customer service. Tell me how you care?
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Sarah
(@harasem1) reported
Let’s see if @Telstra can get their crap together for the next @Pink pre-sale………..
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Cez
(@Claire_Juranic) reported
@AlphaMonkeyTV I can see the towers. The internet ALWAYS drops out when it rains, has been for 2 years. Telstra are so ****, that one of their employees recommended another company, might switch lol
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Raymond McKeown
(@RyanWil62993886) reported
@Telstra bloody hopeless & rude Telstra, you wait on hold for 44 minutes, and when Mr. Rude answer, says watch your tone or I will terminate the call.
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sfAnkitJain
(@AnkitJa62832947) reported
@TelstraEnt @Telstra @Telstra_news Created NBN profile using my personal number without my consent. No Internet setup at my house even for a second, Now asking me to pay for a service that doesnt exist, Clear case of #databreach #poorcustomerexperience #bullying
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Robert McAlister
(@mcalisternz) reported
@maddiedoudney @Pink Not to bad was from $170 ish to bout $350 ish for the Telstra plus pre sales
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Helen Allen
(@helenashopsnyc) reported
@Telstra I am waiting to have an account issue resolved. I have been asked to stay online and have been waiting for a supervisor to come to the chat for the past 40 minutes.
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robyn andrew
(@ROBUNS) reported
@Telstra Yes they tried to bundle services to allow me a cheaper option I wanted to cancel the service but I would have to repay my iPad in full -$500
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Pauvre Ferdinand
(@ScipioAfricnus) reported
Turns out Telstra now has the worst network in Perth. At least switching providers was easy. #telstra #telstranetworksucks
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ohwtf
(@ohwtfnow) reported
@AGLEnergy I pick up every conceivable network in the neighbourhood except mine. Now I will wait for the bot to tell me how much AGL appreciates my business. Should have gone with Telstra.
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Metta World Price
(@Hdp_26) reported
@Telstra I am trying to chase down a receipt that last week I was told would be emailed to me (after at least 30 minutes on the chat with customer service). It truly can't be that hard.