Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 26: Problems at Telstra
Telstra is having issues since 04:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Quinns Rocks, Adelaide, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast and Yendon.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
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| Brisbane |
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| Sydney |
Wi-fi | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Brisbane |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Commander In Chief
(@iamshaunbailey) reported
Hello @Telstra Your mobile service in Moranbah is actually worse than any 3rd world country on this planet and I would dare say it’s probably actually better on the moons surface
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DoggyDarkMode
(@FoxieWebDesign) reported
@Telstra I am on auto-deduct, money is not the issue. Only SMS missed calls came through, no missed calls
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Brett Langley
(@BigBangBrettly) reported
@MichaelWestBiz Not to mention selling off our privacy and data. We have the worst privacy laws in the world. That's why incidents such as Medibank & Telstra are going to become more commonplace.
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justaguy
(@JustaguyAA) reported
@Telstra Still feels like that using your network :)
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Commander In Chief
(@iamshaunbailey) reported
@Telstra It’s always terrible, it’s like you have to wait in line for someone else to stop using it. One bar of 4G isn’t good enough in the middle of a built up area
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Derek Ford
(@DerekFord) reported
@Telstra Shaz, Just had a call a few minutes ago. Rang here for about 3secs and then when Beth answered the Telstra caller hung up. Do they log this as a failed attempt and get points for trying? Not trying hard enough! Shall I give you the complaint number?
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Be Yourself NFT Collection
(@YourselfNft) reported
@Telstra App, website even tried #100#, over the phone. Even customer support tried to recharge from their end but unfortunately no luck yet.
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💉 Catherine Turner
(@CatherineTurn27) reported
@Telstra I cannot access my emails, which I need for work. Is there anything you can do to help???
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Dr Sally 🐨🐨
(@slsandpet) reported
@anoman64 I have twice had to intervene for Mum First time was a Telstra mobile Sold to an elderly couple with no mobile range. I rang them, they said couldn't talk 'cause "privacy" - they called out "She can! We are sitting beside her" Guy had to cancel the contract
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Linton Sho3z Davidson(real)
(@SigmasSho3z) reported
@Telstra Remember when you could use a phone without your number being held hostage because its linked to everything on the internet and companys like yours charge a min $68 just to use its service. I remember when you just get a new $2 simcard and text everyone your new number
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Leanne
(@luminexal) reported
@Telstra OK thanks,....but now a few days later email server is once again slowing down like it did before it crashed completely....please fix this.....emails are a lifeline for me these days!
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💉💉💉💉😷
(@Olfella) reported
@3wombats I am with Amaysim (optus) with bring my own phone for $10month unlimited and 4gb data (which I hardly ever use and it has rolled over to 59gb available). Pennytell has similar plans with Telstra network so lots of choice re plans out there now you own your phone.
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Toni van Hamond PSM
(@TonivanHamond) reported
@Telstra Any advice on email issue can’t even access webmail …..? Some communication to customers would be good
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Pamela Valemont
(@poet47) reported
Is Telstra down in 4272?
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Duncan 🇦🇺 🌸
(@orme_duncan) reported
@Andre1ph IMHO Telstra Triple Zero Management are a bunch of Karnts! They are a law unto themselves and refuse to be accountable to anyone! I pity the poor staff that have to put up with their incompetence and cluelessness, whilst accepting blame for their managers arrogance!
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Reza
(@luda_reza) reported
Hey @Telstra what is the purpose of installing towers at the bottom of hills? Not a surprise customer information was released online when you didn’t even take customer objections into account #worsttelcoever
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Teegan (ง'̀-'́)ง
(@ItMeTeegan) reported
@Telstra How much longer is it going to take for you to "fix" your phone/internet coverage on Thursday Island? It's really starting to become a bit of a joke to every one living on the Island and has surely been going on long enough.
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Gusj89
(@gusj89) reported
@Telstra you guys are a joke!!! Not a customer focused bone in your body!
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Rowan Crowe
(@rowancrowe) reported
@NickAfterHack @martha_pleva @DavidShoebridge Uh, okay? Firstly, thanks for the pleasant reply. If your details were revealed by Telstra despite paying for an unlisted number, you should make a complaint to OAIC. It's a pretty flagrant violation of privacy, so you're likely entitled to compensation.
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Mahmood
(@mahmood_b_o) reported
@Telstra My 5g wireless isn’t working, i have reached out to your team, no one is helping, it has been 5 days now. Can uou pls help
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Cossie23
(@cossum23) reported
@Telstra Why is bigpond so slow at the moment? Taking ages to load !! 😡
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💉 Catherine Turner
(@CatherineTurn27) reported
@Telstra Any idea how close you are to this fix? Trying to figure out how to contact people I need to contact and set up separate email accounts today as Bigpond is still unavailable #bigpond
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Nirmal Krishnamoorthy
(@Nirmz84) reported
@mmpadellan @emoltzen can’t disseminate what’s AI and what programming language was used in the Telstra auto drive. The idiot is talking about understanding the technology of paper box.
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Cogs
(@Wallywalta) reported
@Telstra hi, just checking who I’d need to call about our already marginal phone service being reduced while school holiday traffic along the Hume Highway is very busy?
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Katrina
(@Katrina_351) reported
@brumby33 @Optus @Telstra Wow glad it’s not just here. Optus got worse like a few months ago. Never use to have an issue. I ring my mum a lot checking on her and sometimes I can’t even do that. It’s a joke
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Be Yourself NFT Collection
(@YourselfNft) reported
@Telstra Still no luck. Currently out of my outgoing service. They promised me to give me a call by 11am. No update yet. Any other way I can resolve this issue! Pls advice
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Rob
(@Robhere59) reported
@telstra wtf is going on with telstra broadband email ? try fixing it !!
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Niklas
(@n__bernal) reported
I don't see any other option that to take #legalsupport as you seem to absolutely ignore the fact that you have a obligation to give us our property back or offer a replacement. Case closed on you @Telstra Never again! Such a disgraceful experience!
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Reza
(@luda_reza) reported
You know @Telstra is dumb when they install 5G antennas on power poles outside properties that haven’t been redeveloped instead of installing them on unit blocks under development #fail #Merrylands #shitforbrains
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Revenge of Hela
(@HelaRevenge) reported
Hey @Telstra Once again your webmail lack of service absolutely sucks. This has been going on for weeks in the Ipswich area. It is worse than third world status. Pick up your game and bloody fix it.