Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Melbourne, Newcastle, Adelaide, Sydney, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Brisbane |
Phone | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Willtech
(@Willtech101) reported
@Telstra It is convenient for Telstra when the customer has to buy a new phone but considering 4G does not interfere with 5G the 4G coverage is supposed to be permanent. Any equipment should be able to be 4G but some equipment only requires 4G for coverage and data stability.
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Seko
(@sekosuskun) reported
@Telstra Problem been solved after 2.5 days
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Willtech
(@Willtech101) reported
@Telstra Unisim, if the device doesn't know how to talk to 5G which is different it can not tell the Sim to dial back to 4G. Unisim was invented so that all Sim cards were compatible. It would be a simple technical solution to re-work the standard 5G Sim to be Unisim.
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Maurizio Del Popolo
(@MDPWORLD83) reported
1.stick with the useless reception and live with it. Option 2 move to another carrier like @Telstra.. Don’t you love customer service, 9 years loyalty means nothing.
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Joanne G-W
(@JoGwatkin) reported
@Telstra OK Sheree. We have just been told that they have no technicians available & our service will be out for another week which will make3 weeks. Get fed up with it being extended by a week each time we get to deadline. Also, they say they can't locate interim service 4 us.
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Willtech
(@Willtech101) reported
@Telstra When 3G eventually goes off the device just dials up to 4G and registers on the network there. It works.
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CattyEllieLou💕 Vaxxed to the Max
(@catelizlouise) reported
I was told today by Telstra that I should be able to upgrade my home NBN connection to FTTP. 🤞🤞🤞 Better late than never. What a huge waste of time and money the LNP Fraudband has been. 😠
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Dave Ray
(@daveray99) reported
from
Sydney, State of New South Wales
Am I the only person thinking @Telstra's "5G" mobile network is utter trash? For the last week it's been abysmal. And yes: I've cleared the cache and restarted my device.
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Rae 🎃🔪
(@raejmorgan) reported
Lol @Telstra sending me on a wild goose chase from one store to another, to wait 90 minutes to be told that their system won't allow them to process anything there. Your customer service is an actual joke.
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Kotori
(@LtzKotori) reported
@Telstra even had a rep i was talking to try and talk about 5g in the town 40mins away , its like come on ... your trying to boast about 5g when i get probs 2g speeds on a 4g signal during the day
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Li(aim)m
(@sorrowoce) reported
@Telstra pls fix my internet its dropped like 6 times today
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Mahesha
(@mahesha13) reported
@Telstra Your reception in the AirportLink train tunnel in Sydney is terrible compared to other providers. Showing 4G but no actual internet.
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Nikki Clare
(@Niksterisms) reported
from
Melbourne, State of Victoria
Oh @Telstra I’m also $300+ in credit, but apparently your new system doesn’t talk to your old system, so will I ever be refunded that amount? The reason that I was ahead on my plan was because I set up my own payments to avoid being giving a bad credit rating you once threatened
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Freddie Moffat
(@freddie_moffat) reported
@Telstra is there an NBN outage in 3161 Caulfield North? NBN hasn't been working since last night. The uplink light on my connection box is continuously blinking.
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Mahesha
(@mahesha13) reported
@Telstra At first I thought it was an issue with all providers until I saw someone that wasn’t on @Telstra on Tik Tok and I can’t get the SMH to load!
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Byron Rothschild
(@ByronRothschild) reported
@Telstra It's a bit late now Ash. We had to wait until she actually died before you guys took us seriously. It was totally unprofessional. All the other utilities were so sympathetic and waived the outstanding bills. You lot harassed my mother for $19.80 and threatened a bad credit rating
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💧Julie Hannaford
(@jphannaford) reported
@Telstra No Matthew, lagging download has not improved. Could someone from Telstra please contact me about this. I believe it is a Telstra issue as Twitter is downloading without issue on 4G
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Greg greenwood
(@Greggreenwood17) reported
@Telstra Our family farm is 8km from the tower, we can see the blinking red light, but everytime it rains the service drops out! We were watching the NRL grandfinal and service dropped out just after half time After a few days of dry weather the service returns!
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Dave Ray
(@daveray99) reported
@Telstra Been terrible for the last month
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Cameron Clare
(@camclare) reported
@asz_tee I was with #Medibank, #Optus (years ago too) and worked at Telstra 20 years ago. Your #Telstra employee codes (charlie/delta) are unique to the employee and never change. They're looking for anomalies with licence no's, employee no's, phone no's etc.
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Lauren
(@lauren_9xo) reported
Honest to God if Telstra weren't the only provider for internet in town id be telling them where to stick it. 3rd day I've stayed at home waiting for a call and got absolutely **** ALL. Even contacting by message has been a joke.
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Willtech
(@Willtech101) reported
@Telstra Chat is a good idea for accountability, at least there is chat history. It is far better than going to the store where they do not know what the person I spoke with on the telephone has organised and then never being able to get back onto the person who assisted when I
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Dr Penelope
(@RedFiddler) reported
If my phone is my modem and my computer is suddenly asking for a "network security key"...what is that and where do I find it? Is it on my phone somewhere or is it a Telstra thing?
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Chris Malyan
(@ChrisMalyan) reported
@Telstra broadband outage for the last few hours in 4163 postcode. Also Telstra SIM cards in phone and laptops not working.
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Paul Oliver
(@pauloliver9999) reported
@elonmusk -Starlink in Australia $139 per month and a $450 sign on fee. You obvipusly have never spent time in Australia, Telstra / optus $110 per month no upfront fee.
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GWindsor23
(@LoveHarmony23) reported
@telesynth_hot @TruthdriverOn @AlboMP As for the bush, we had really great cdma phones that worked everywhere. Then telstra came along and moved everything over to next g. So now we are back to the old radios. At the end of the day, if the companies don't provide the service, then people figure it out for themselves
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Willtech
(@Willtech101) reported
@Telstra You should be good enough with technology to teach me about it. 4G is Unisim, the Sim starts with lower G and the device dials up. Everything knows how to talk to 3G and 4G is the same except for service registration on the Sim. 5G starts at the top instead and is not
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Willtech
(@Willtech101) reported
@Telstra get home without being able to resolve the problem. Can we work on chat being able to resolve any customer enquiries? They want ID verified, I login with my account, enter the OTC received by text or email, both if you want, provide details for verification, what is that
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Dibs.Cush
(@DibsCush) reported
from
Moree, State of New South Wales
@Telstra this is the second day of network outage in Moree affecting not only phones, but eftpos facilities in numerous small businesses. Not ideal at this time of year. No info available about when it will be fixed. Pls help!
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Josh Withers
(@JoshuaWithers) reported
@twcau @Telstra The whole app is garbage, especially for prepaid users