Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (40%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Launceston, Perth, Brisbane, Bundaberg, Hobart, Adelaide, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Launceston |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@Katrina_McG) reported
@Optus I’m so sick of your crap mobile broadband and paying money to a crap service provider. Everyday I have problems with this, my TV is constantly stopping and my phone has not been working all day. I’ve spent the whole day resetting the broadband box I’m moving to @telstra
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Jason Ball
(@yarrabear) reported
3 day outage and counting for @Telstra small business ADSL. Slack responses using app. Call 132000, call cuts out twice, after 30 mins try calling again, get though auto prompts... BUSY SIGNAL! @elonmusk @SpaceX would you hurry along with that little #starlink thing?
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Lara
(@Lara08509053) reported
@Telstra Don’t know the problem, only know that we have no internet and the “case manager” hasn’t answered my calls today, do they have a number I can call from a mobile?
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Jacqui Harper
(@Harpercainey) reported
@nicolejeffery @Telstra I get those a lot from the so called Telstra Technical Dept. They want me to arrange a technician to come and replace my modem. Needless to say, I just hang up
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Jamesy
(@JamesyR1) reported
@Telstra What a stupid tweet
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Lara
(@Lara08509053) reported
@Telstra what does a human have to do to reach the complaint department? Already spent 4 hours on the phone, sent from agent to agent that ended up with the lovely agent hanging up on me. How can I reach them? Magic lamp?
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O Dogs
(@O_Dogs) reported
@Telstra reached out to Telstra support messaging in relation to my iPhone order in October ‘20. For 30 mins the messaging platform showed me Agent is Typing. But 😕 nothing. A SME business customer for many years, but hearing of excess stock at other providers makes me 🤔
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McGinness
(@GardeningGaffer) reported
@TerraceDamo @MrInbetween1 @LaborBob WHy are you unwilling to send me your Telstra mobile number? If you are worried about posting it on an open source for all to see, just PM Aaron on Facebook Messenger, that is a PM service! Don't play dumb and don't lie. Either do that or admit you have no intention of meeting up
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Ickon
(@Ickon) reported
@Telstra Is your company for real, now your system is sending BS texts saying somone tried to call me, please call our office. **** you all over again. I sat on the chat over the weekend for about 5hrs to get no where. Now I'm sitting on hold waiting.
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Ms Banani
(@LusciousLani) reported
@andrewwhiteau @Telstra Give up, relying on Telstra customer service or tech support is like using sambal sauce as lube. If they didn’t have a monopoly on the infrastructure they’d be out of business long ago.
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Vivian Stewart
(@HonchoV) reported
@telstra what a joke. Trying to cancel my Foxtel by Telstra subscription. $88/mnth. haven't used in months. Can't cancel via the web, via their app, via chat. Only by dialing 132200. on hold 32 minutes so far. 😠😠😠
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Tarsha
(@Tarsha_H98) reported
@Telstra So apparently the internet in some areas of Melbourne is going to be down till the 21st ...
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Lara
(@Lara08509053) reported
@Telstra does the complaint department have a phone number that is not a 1 800 xxx and works in mobile phones? I can’t call them from all the way here, I live in 2021
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Adrian stay-at-home
(@adrianjackson) reported
@andrewwhiteau @Telstra I had a similar problem a few years back. My dad and I shared an account and I moved to a different provider but they kept sending me the bills. Even after I escalated to the TIO they couldn’t resolve it.
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Jayne Persian Dr
(@jypersian) reported
@andrewwhiteau @Telstra I love how they always assume we're stupid ..
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Kat
(@Katrina_McG) reported
@Optus I have been troubleshooting this issue all day long and can’t get any work done, everyday there are issues with this network and it’s a rip off for what I’m paying for. Telstra offer 200gb and a friend brought it round and it was perfect no issues. I’ve been with you for 5 years.
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Not so Flash Gordon 🕉
(@DezPaul1) reported
@lachellabella If it’s @Telstra **** knows what it is. Even they don’t know why their service is **** lately.
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Brendan Hunt
(@burden2010) reported
@Telstra And as I already replied to you, I am not jumping though any more hoops for you. I am not a customer you can bully any more. YOU FIX IT.
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Lili Mush
(@Lili_Mush) reported
@andrewwhiteau @Telstra I can't work out if they're equal to or worse than AusPost but my partner has had repeated issues like things being sent to an address he hasn't lived at in over 10 years
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Not so Flash Gordon 🕉
(@DezPaul1) reported
@lachellabella @Telstra Weird. Never heard that happening, even with Telstra. It’s usually data that’s affected with interruptions.
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muz1975
(@muz19751) reported
@Telstra stop sending me **** about this direct debit crap. Telstra is the last company I will be giving my bank details to. Whoever made this stupid decision should be sacked .
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A n d r e w
(@andrewwhiteau) reported
@Telstra They keep troubleshooting the app when the issue is both the Telstra website and app. I can login. I can see my account. I cannot access any options on my account without an error message.
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Lorraine
(@LorraineMKO) reported
@KizzleKyle @Telstra You know what's sad? I've heard really good things about telstra in MELBOURNE. In Sydney however, is total horseshit. What's even sadder is that I've been with telstra for 6 years now, last 3 years have been horrible though. Think it's time to let go of trash
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A n d r e w
(@andrewwhiteau) reported
@LusciousLani @Telstra I have a Vodafone SIM card ready to go if this isn’t fixed in the next two hours. 3 months is unacceptable and I’ve been through this “support” process four times now.
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TweetSue
(@SueWilson_235) reported
@Telstra I hope the @TelcoOmbudsman addresses this complaint quickly, before this poor woman suffers further distress.
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KatherineLyallWatson
(@arts_tart) reported
@Telstra fail. Switched to Telstra cable in Sept 2019 - written confirmation there was no contract & could leave anytime. Now moving to NBN and I have to pay for broken contract. WTF? 9 hours trying to resolve in My Telstra app & got nowhere. @andy_penn
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TyKa Home Maintenance
(@TyKaHome) reported
@Telstra So they finally fixed the problem this morning after 12 days. Thank god.
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Lara
(@Lara08509053) reported
@Strasser0088 @Telstra They are having problems with the nbn for weeks. I am currently without internet and not help from them. Don’t move to nbn! 😡
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A n d r e w
(@andrewwhiteau) reported
@Telstra I can login to the website and app, it shows my account details but when I try to download a bill, change direct debit or click on any other option it says “Invalid Account ID”.
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Jamesy
(@JamesyR1) reported
@Telstra inreresting that after three months of trying to get a resolution Telstra has dropped contact after promising a complaints officer, now they do not respond. The Telecommunications Ombudsman now has given @Telstra 21 days to engage so now 10 days with no followup. Shame