Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 8: Problems at Telstra
Telstra is having issues since 05:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (29%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Launceston, Perth, Bunbury, Adelaide, Arumpo, Gold Coast, Coomera, Sunshine Coast, Hobart, Couridjah, Townsville, and Murrumburrah.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 2 hours ago |
|
Sydney
|
Total Blackout | 2 hours ago |
|
Sydney
|
Total Blackout | 3 hours ago |
|
Brisbane
|
Phone | 10 hours ago |
|
Melbourne
|
Phone | 11 hours ago |
|
Melbourne
|
Phone | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Marty Fargo (@MartinRolfe2) reportedAngus Taylor is a shoe-in come 2028. Nobody else in the entire country had the nous to connect a Telstra outage with a Chinese rocket test way out in the Pacific Ocean. Who wudda thunk that a $100m ballistic missile launch was in fact a ruse to disrupt a telco for 4hrs? Genius!
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Jo (@Joann5joann) reported@DanBall00 I'm in WA , @ a telstra customer @ never realised there was an outage, yet received all my emails etc.
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The Sanguine Man (@TheSanguineMan) reported@QBCCIntegrity @Telstra CFO identified the root cause as a software defect in time-keeping nodes that manage network synchronization, triggered by a faulty firmware update causing clocks to reset by roughly 20 years, with no evidence of cyberattack or external interference.
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Andrew Donnellan (@ajdlinux) reported@OperationalInc1 at a very minimum you should need both Telstra *and* Optus to go down, no?
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TradeFlock (@TradeFlock) reportedTelstra outage halts Aussie commerce as nodes fail Software glitch breaks time sync across national network. Eftpos payments and trains down while ASX slips on oil shock fears. Reply with your disruption story
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Greg North (@GregNordo) reported@JacintaAllanMP @narendramodi Ask him about Infosys, the Indian IT company that screwed up the Telstra network yesterday. And will probably do it for years to come with the incompetent imports he is bringing in to replace whites
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David May (@mayd) reported@Telstra Voice calls still not working.
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Andrew Trezise (@Weskittun) reportedCripes, don't tell me they will want to fine Telstra millions over this morning's outage. Geez, think about the poor shareholders.
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RayCapogreco (@RayJCapo79) reportedSeriously @Telstra, wtf is going on???
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Dr Ravi Nayyar (@ravirockks) reported'Telstra briefly put a message about the outage on its website at about 6:15am and provided comment to media at about 6:35am — before Ms Wells's office was directly informed.
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TYSON (@Tysxno) reportedUpdate: this was because of the Telstra Outage in Australia
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Paul Jeffery / CLEAR VIEW (@beenleighforest) reported@PaulineHansonOz Telstra Outage. Naturally questions will be asked. Cyber attack from China ? Possibly emanated from PLA Unit 61398 in Shanghai, but no company admits holes. Software updates ? Testing of priority equipment failed . Not 99.999 % . Manpower outsourcing ? Control 0
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John Young (@JohnYoung146083) reported@newscomauHQ How dare you charge so much for your appalling service but if you ever have to contact for help you will just get a scripted nothing from the Philippines or a defensive snub from Melbourne. Just a deadwood union shop now @Telstra
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rob2511 (@KymRob25112) reported@Cazzawhy If I was vulnerable...I might have tested it...to have a plan B..given recent events. Personal SOS don't work when Telstra goes down. Let's focus on Telstra and the minister.
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Rob Cotterill (@robbiecotterill) reported@ESPNAusNZ Bunker was moved before thahme due to Telstra outage. Didn’t have proper viewing
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betaboy (@Smalld1ckKid) reported@ktdenise Had service all day with Telstra but had friends at work with Telstra who didn’t
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Daniel Ball (@DanBall00) reportedHaven't been able to use my telstra mobile all day but that's on me for not restarting it after then network came back online. All fixed now but jesus I'm an idiot.
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fgx195 (@fgx195) reported@griffonboi @StanleyEb27103 @VLine My understanding is it's twofold: NTCS (ICE radio) went down without Telstra (although it's worth noting that ICE has access to Iridium satellite phones as a fallback where Telstra isn't available) and a lot of signalling infrastructure is controlled by the mobile networks.
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Rangarirai (@263Stig) reportedTelstra network outage and the share problem drops, Econet does the same and the share price doesn’t even flinch
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𝐈𝐯𝐲 ౨ৎ (@saltstreams13) reported@ln4rry ain’t even a real bunker have to do something different cause of the telstra outage or something
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Lorraine Hyde (@HydecomLorraine) reported@mauricebilli @AaronDodd @Barnaby_Joyce Royally stuffed the great Telstra service!!
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Proud to be a prole (@lee1australian) reported@FetchStep @Telstra I think to dousy of the day is Sarah Henderson .. actually ringing 000 to test it during the outage. Fine the stupid twit, kids know not to ring.
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Shane (@boostar83) reportedAnd there’s the big moment. Cheers Telstra outage
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Robert Barton (@robertbarton110) reported@MichaelPascoe01 Not to mention Barnaby Joyce linking the test to the Telstra outage? "I don't want to be paranoid or a conspiracy theorist", Joyce said!
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Barry Drummond (@BarryDrummond11) reported@BonnieLerino123 Irresponsible grand standing. Telstra counts every single call that’s made to 000, in real time, including those that fail. It’s a KPI for Telstra. The information Sen Henderson was seeking could have been provided to her by Telstra if she’d requested it before dialling 000.
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Catlien The Knife (@ICatlien) reported@BubblesMcTavish Telstra never seem to get it right and it's been ten years since I was in Australia. It was horrible back then and it sounds worse now. Hurray for progress!! 🫂
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Alan Baxter ♛ (@AlanBixter) reportedTelstra should not be permitted to charge for any month in which the service is not, or is only partly available. Currently people who have notified needing emergency connections have none. Telstra should be liable for any deaths or injuries resulting.
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GregM (@Gmeister67) reported@jmil400 Thats her job dufus. The Minister or Telstra made no emergency broadcasts that the systems were down. Her role is to ensure govt accountability which appears there was zero. It is her responsibility to ensure essential communications are provided by the govt. They were not.
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Cam (@TheMayorOfSingo) reported@RayJCapo79 @Telstra Haven’t had a problem since it went back online but the Mrs has had trouble making mobile calls.
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Sul_Hass (@Sul_Hass) reportedSarah Henderson and Barnaby Joyce... Just garbage, both of them. #telstra #china #auspol