Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Adelaide, Melbourne, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.

City	Problem Type	Report Time
Sydney	Internet	10 hours ago
Brisbane	Phone	11 hours ago
Perth	E-mail	1 day ago
Perth	Internet	1 day ago
Sydney	Phone	1 day ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  💧💦Tara Venn (@TaraVenn) reported 6 minutes ago

  @deborahbrian Me. Probably due to Telstra black-out/inteferance from Pitch Black... I suppose defence (spelt with a 'c' cookers) takes precedence over Emergency Alerts? 🤔

• 
  Yvonne (@YBartolovic) reported 8 minutes ago

  Yes it’s disgraceful just as bad as @Telstra and everyone else telling us to stay say and get jibbed we had to see it daily on the phones I had my phone off so go nothing ! There lol

• 
  Gaz P (Gaz) (@GazPGaz1) reported 8 minutes ago

  @RoadknightThe Nope ...Aldi mobile which is telstra Another Liebor fail it seems.

• 
  Brettme (@Brettski_aus) reported 8 minutes ago

  @KutthroatSosa @nemagovau Pretty sure the old one only used Telstra network (as it was a licenced Telstra product). Maybe this one broadcasts on all, which would solve a lot of the distribution issue. And in an emergency, a few minutes can mean a lot.

• 
  Shanti Beach (@shantibeach888) reported 9 minutes ago

  @Starlink I have to get out of a telstra contract that is not what they told me coverage is crap at times

• 
  Fran McInerney (@franmac44) reported 11 minutes ago

  @JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

• 
  AlphaAI (@alphahurhur) reported 11 minutes ago

  @cb_doge Muskie should just buy Telstra…rebrand it to Tesla Mobile Network. T

• 
  Yvonne Gunn (@YvonneGunn) reported 12 minutes ago

  @EVERALDATLARGE Many have said their Telstra provider phone worked but not their Optus. I even saw one question regarding Vodafone. Is it a provider issue perhaps?

• 
  Patrick 🇦🇺 (@pattpkr) reported 18 minutes ago

  Bypass Telstra entirely, and you'll see an entire network crumble it'd be glorious.

• 
  Pete (@Travellingtooks) reported 23 minutes ago

  @ArkinBarkin @Ryandally08 They hire their mates, ex Labor poles, retired bureaucrats as consultants eg NBN, NDIS, Telstra, etc costs and salaries go up while service fails.

• 
  Greg Carver (@GregCarver39264) reported 25 minutes ago

  @realRick_AUS We need him to have a full mobile network so we can piss Telstra and Optus off forever

• 
  Anna Basic (@AnnaBasic2) reported 27 minutes ago

  @RoadknightThe Yes but no even text message ping let alone some type of alarm they where carrying on about. My personal I pad and my work I pad both with cellular connections with Telstra never received a text at all or picked up on my phone receiving the message but no alarm. My Fitbit that gets all my texts didn’t get the text.

• 
  Josh (@joshatticus) reported 27 minutes ago

  @immyonboard It was a complete failure. It is not in a good enough state to be released. Requiring iOS 26.4 or later is absolutely not acceptable. The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though

• 
  Jonathan Wilson (@jfwfreo) reported 34 minutes ago

  @immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)

• 
  Kevin Trudeau 🏀 (@Kevin_NBL) reported 37 minutes ago

  @Telstra No, I don’t have the app. My Telstra service is via JB Hifi Mobile, so I don’t know if that makes a difference? Can I access it? But this email came directly from Telstra.

• 
  Steven Payne (@CmonMick) reported 40 minutes ago

  @Buccoatthecat @RouleurCapital @DHughesy Yes we get to vote them out periodically. We get a say Can I vote out Telstra & use a rival 000 service when they screw up. The energy infrastructure is owned by 1 priv company in SA. They dictate charges. The public cant just simply not buy ( energy ) what they are offering🤷

• 
  manukoreri (Nick Chesterfield) 🇵🇸❤️🖤💛🇵🇸 (@manukoreri) reported 40 minutes ago

  Slow clap @Telstra with your #AusAlert @nemagovau Standing within eyesight of a tower and it took 6 min 55 to come through after everyone nearby on other networks got it. 7 minutes of delay means this is not fit for purpose. Your incompetence is proof this isn't a conspiracy.

• 
  Key Phaser (@KeyPhaser) reported 47 minutes ago

  @Ausbobsmit @lay440318 SHY was all fired up for the Telstra outage, all fire and brimstone. But we never saw this passion for Bondi.

• 
  LJR (@Watchingbrief21) reported 47 minutes ago

  @Telstra @AnikaWells When customers have issues/questions requiring clarification regarding their Telstra plans (formerly owned by Aust Govt!) why are we still being sent to international call centres???

• 
  Bardy Bigglesworth (@BardyBiggles) reported 48 minutes ago

  @VibewireCentral Great to see the reasons why @Telstra network failed. More money to shareholders other than into the network. #auspol

• 
  Chrissy D 🌼 (@DowseChristine) reported 49 minutes ago

  @7NewsSydney Switched to starlink , I love it, no issues and I'm paying less than I did with telstra.

• 
  Andrew (@andrewrdn463) reported 54 minutes ago

  VICKI BRADY MUST GO Telstra concedes 15-year-old, $30,000 device responsible for outage In a submission lodged hours before today’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

• 
  deirdre ritchie (@deirdreritchi10) reported 55 minutes ago

  @MickamiousG Mine didn't even go off. Telstra is having issues

• 
  Brian Basson (@BassonBrain) reported 56 minutes ago

  Ookla: DIRECT-TO-DEVICE COMES OF AGE IN ASIA PACIFIC 🛰📲 Satellite direct-to-device (D2D) service, which enables smartphones to connect directly to satellites in areas lacking terrestrial coverage, is expanding rapidly across the Asia Pacific region. The region’s first carrier-run nationwide satellite texting service launched with New Zealand’s One NZ in December 2024. By mid-2026, six Starlink-based commercial services operated across four markets: One NZ, Telstra (Australia), KDDI/SoftBank/NTT Docomo (Japan), and Globe (Philippines, launched June 2026) Australia and New Zealand showed the highest activity. Detected users averaged 25.7 and 23.0 scans per month (Jan–Jun 2026)—near daily contact. Usage rose through the southern warm season (peaking in April) and fell in winter, reflecting outdoor recreation and remote work in coverage gaps. These levels far exceed denser markets like the UK (~4 scans/month) and match Canada’s high reliance. Philippines held the region’s largest detected D2D base (64% in Q2 2026), with activity detected from January 2026—months before commercial launch. Pre-launch growth reflected testing and opportunistic registrations. Population scale and disaster needs (e.g., earthquakes, ~20 tropical cyclones yearly) drive demand; Globe offered free access during a June 2026 Mindanao quake. Per-capita and frequency of use remained lower than Australia’s. Japan has the broadest free access (three operators) yet lowest sustained use. Detected base in June 2026 was about half its July 2025 level; users averaged only 7.6 scans/month. High urbanization and >99.9% population terrestrial coverage limit exposure to gaps. Operator figures (e.g., Docomo’s 5 million connected users) are higher but measure one-time connections across iOS/Android. Services function mainly as retention tools.

• 
  Jacko (@MichaelJacko70) reported 57 minutes ago

  Why in a capital city do all fail with internet coverage In out back Truganina phones and internet mobile connection are a massive fail. @Telstra @Optus @amaysimAU

• 
  Bill Nosworthy (@BillNosworthy) reported 57 minutes ago

  @rwallace67 @SimonCotter62 We have 2 mobiles with telstra, only because there's no other option at present! Everything else has been shut down, saving around $400 a month. Added starlink (home & mini) for less than $200/month, so after 6 months all the hardware is paid for as well. No regrets, it's v good!

• 
  Polycon45 (@polycon45) reported 59 minutes ago

  My telstra data has been running like **** lately...slow, can't access and drop outs!

• 
  Brian Basson (@BassonBrain) reported 60 minutes ago

  "Asia Pacific went from world first to regional wave in 18 months" In December 2024, One NZ’s Satellite TXT debuted as the region’s first Starlink D2D service, available at no cost to eligible customers. It spans approximately 40% of New Zealand’s total landmass, where terrestrial coverage is unavailable, as well as roughly 20 km offshore. KDDI followed in April 2025 with au Starlink Direct, Japan’s first D2D service, then added app data in August 2025, support for a limited set of bandwidth-light apps beyond texting, and the first D2D data service anywhere. Telstra launched Australia’s first satellite texting product in early June 2025. One NZ added app data, including WhatsApp voice calls, in February 2026. SoftBank and docomo launched in April 2026, making Japan the only market where three operators run live Starlink services. Globe became the latest in the sequence in June 2026 with the Philippines’ first commercial satellite-to-mobile permit from the National Telecommunications Commission (NTC).

• 
  Kim, Car Thief in Texas (@CarThiefinTexas) reported 1 hour ago

  @HappyNacho73 I've got two numbers and the Telstra one on e-sim was very loud compared to the Optus network one.

• 
  Ishmaelah Bonne (@IshmaelahBonne) reported 1 hour ago

  @Telstra @sportsnallPT Again! Last week the network went down and people died because emergency services weren't available. Should never have privatised the company and with your over paid useless executives