1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 16: Problems at Telstra

Telstra is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 46% Internet (46%)
  • 36% Phone (36%)
  • 8% Wi-fi (8%)
  • 6% E-mail (6%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Perth, Nuriootpa, Loxton, Sydney, Hobart, Brisbane, The Hills Shire, Melbourne, Campbelltown, Gympie, Loamside, Long Forest, Penola, and Sunshine Coast.

CityProblem TypeReport Time
Adelaide Phone 20 hours ago
Perth Phone 21 hours ago
Nuriootpa Phone 21 hours ago
Loxton Phone 21 hours ago
Sydney Internet 1 day ago
Brisbane Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • KymRob25112
    rob2511 (@KymRob25112) reported

    Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra @Mention Must be a major issue? Been down 24 hours now. πŸ’― without internet totally @mention

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @ThinktankTaylor @Starlink As to the free market - considering there was no actual competition against Telstra there was no free market. Telstra just sat and exploited the fixed line and used the money to push their mobile network and restrict competition

  • TomPlayford3
    Tom Playford (@TomPlayford3) reported

    @Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.

  • James_M_South
    JimBobSquarePants πŸ‡ΊπŸ‡¦ (@James_M_South) reported

    @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

  • KymRob25112
    rob2511 (@KymRob25112) reported

    I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

  • immyonboard
    immyonboard (@immyonboard) reported

    Will be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market β€” that’s a monopoly.

  • NftSnowman
    SnowmanNFT (@NftSnowman) reported

    @NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

  • mightgetthere
    Val (@mightgetthere) reported

    @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. I’m not sure but I think Telstra and Optus are a bit gun-shy well.

  • akintowarlock
    D.J. Grey (@akintowarlock) reported

    Dear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.

  • skylarusi
    π•»π–—π–Žπ–“π–ˆπ–Šπ–˜π–˜ π•Ύπ–π–žπ–‘π–†π–—π–šπ–˜π–Ž Β© (@skylarusi) reported

    @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭

  • James_M_South
    JimBobSquarePants πŸ‡ΊπŸ‡¦ (@James_M_South) reported

    @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

  • Chris_E_Qld_Au
    Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported

    INCOMPETENCE of Telstra knows no bounds! There is a "ringer" problem across Telstra network with copper landlines (exchange problem). They have marked it is FIXED to HIDE the absolute stuff up. I made a complaint about the LIES, INCOMPETENCE; FUCKWITS sent someone to test my line

  • Trev__Says
    Trev (@Trev__Says) reported

    @Loud_Lass @DaleH1234 This dead **** sold all the airports, Telstra and the CBA in a once off fire sale to turn a single year surplus for the pin head lib supporters. He and Howard should be in a cell

  • Jays200
    Jays (@Jays200) reported

    I've been letting @Telstra "augement" theirπŸ’©network in the south west of Western πŸ‡¦πŸ‡Ί. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

  • DFactualists
    Aussie Diana S πŸ‡¦πŸ‡Ί (@DFactualists) reported

    F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue UπŸ€¬πŸ’©

  • AgentAbbey
    Michael Abbott (@AgentAbbey) reported

    @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

  • skylarusi
    π•»π–—π–Žπ–“π–ˆπ–Šπ–˜π–˜ π•Ύπ–π–žπ–‘π–†π–—π–šπ–˜π–Ž Β© (@skylarusi) reported

    @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

  • ajbott
    Andrew Bott (@ajbott) reported

    @Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

  • andylaiz88
    andy lai (@andylaiz88) reported

    @Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🀑🀑

  • wright_l90101
    LWright (@wright_l90101) reported

    @ajbott @Telstra Population growth has overwhelmed the Telstra towers in lots of areas I am told, congestion causing a lot of the problems. I have been told towers are being upgraded over last 2 weeks but I imagine it is a slow process.

  • Paul21421386
    Paul (@Paul21421386) reported

    @KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo

  • spannaforce
    Anna (@spannaforce) reported

    @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

  • OCELeoo
    πŸ‡¦πŸ‡ΊLeoo πŸ—» (@OCELeoo) reported

    @SamuelLalor22 @AFL @Telstra The team he was never on sure