Telstra Outage

@annaspargoryan As someone who worked adjacently to telstra, we would always advise people with problems like this to go to the TIO. They usually have it sorted within 2 weeks.

@Telstra Thanks for your help Lauren. I have messaged you. Unfortunately after an hour on the Telstra chat messaging service they still won’t give me a reference number. Hope we can rectify.

@JasonofSyd @RavenZech2 Optus is a lot better than Telstra I've complained about service to both & Telstra is like talking to a brick wall, too thick to be able to get through #arrogant

Telstra is probably the worst Australian service ever because they don't care about putting more effort in customer service. @Telstra

@Telstra Actually, I just remembered I had fuether discussion with Telstra tech support people when NBN became available in our area.

@dazngroup Contacted before and advised on the issues of playing back content via the DAZN app and I am based in Australia Here is Australia I use Telstra which is a premium provider with download speed of 107.5 Cannot watch content back but no issues with Kayo, Fite etc

The @Telstra app & general retail service is exceptionally unhelpful - treats me as a business, despite always being a residential user, & fails to respond when change requested.

@timrosen35 @Optus Yes, my wife used to get cut off when we were on the phone (she was Optus). We're both on Telstra now and there are no issues at all now.

@Telstra Excellent change, win/win from absolutely every angle, having call centre jobs located in genuinely regional locations - regional Aus $ injection, society benefits, higher customer satisfaction. Fingers crossed @Qantas follows suit as O/S call centres also infuriating. @VicBStard

@Telstra @moonyeyed Telstra service is so **** even walking into a telstra store is a nightmare you guys are hopeless and need to have a hard look at your customer service especially response time

I tried contacting telstra to discuss financial hardship support but they still haven’t gotten back to me so my phone is getting cut off tomorrow :) really fun. I get paid on thursday but I only worked 1 1/2 shifts last week which will hardly cover groceries and travel yewww

Is there a telco that is good to deal with in Australia? @Telstra have the network, sure, but their customer experience and support is the worst. Todays example- store tells me yesterday to come back today at 9am just to get a sim. Same store is closed today!!

@Telstra Thanks Dan. It was saying there was no outages but pay experience has proven its not always up to date. There was planned outage till 6am in guessing its going for longer

@Telstra @originallyAg Yeah Telstra might want to have a quick check mate, half your network is down by the looks of it

**** YOU TELSTRA CAN YOU JUST WORK FOR GODS SAKEE

@DavidLeyonhjelm The government is behaving as if they wish to shut down Optus, centralise all telco operation (& internet) under Telstra in a plan to i.d, monitor and control all communications. #TheGreatReset

@ItsTheHermit tbf it's not every month but it happens often enough that it's pretty annoying. Telstra service is okay where I live but I also live right next to an optus tower so it's usually fast

@9_Moley @PenrithPanthers @TheParraEels Really bad look from the NRL to allow crap Telstra caps to be handed out to the kids. I mean how cheap is that! They had no Premiers caps left?

@Telstra Spoke with the ombudsman. They escalated it after not being able to fix this or get a credit for the wi fi booster I paid for due to your bad service. Tech replaced my modem, didn’t work and the response was basically “nothing more we can do” I like 7km’s from the CBD

I envision 14 pink Telstra caps in the garbage by the end of the night #NRLGF

NBN is terrible hey. Constant drop outs, completely unexplained and never compensated by @Telstra - been trying to fix the issue for 4 years. Had 3 tech’s come out and paid for my own Wi Fi modem booster.

They are just some ****** Telstra merch some jagged out of a back cupboard. "Thanks for giving me my GF ring kid, here's a really **** hat that has no reminder at all that you were involved in a GF" #NRLGF #nrlgrandfinal

What’s with the crap pink Telstra hats?

The young kids handing the players rings would be such a great experience for them that they would never forget, their gift is a pink Telstra cap. What a stupid gift to give them, seriously give them a footy.

imagine giving telstra hats to the kids presenting the players with their rings. ******* dead that is embarrassing.

Are Parra the real winners for not having to wear those horrible pink Telstra hats? #NRLGF

@Chagkb @Telstra help my boy

Optus data breach is not on their own. Telstra recently dispatched three new iPhones to a fraudulent order. The Telstra Customer was particularly concerned with how this online order was authenticated. The customer told me his passport was used.

@Telstra if your going to sponsor the NRL finals can you make sure your customer have coverage at the venue #pathetic

@Telstra Thanks for responding but it's a handset issue not a network issue - Telstra calls work well over 5G 4G and WiFi... The issue is the phone randomly refuses to make wifi calls and shows the "radio off" error.