Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 23: Problems at Telstra
Telstra is having issues since 01:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Perth, Sydney, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Perth |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝕰𝖒𝖔 𝕭𝖔𝖞𝖋𝖗𝖎𝖊𝖓𝖉 🖤
(@Ratchet_echidna) reported
@Telstra A closer look? Are you going to actually help me? Or am I wasting my time.
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JD1
(@JasonDowden1) reported
Hey @Telstra - 4 days waiting for a data upgrade whilst trying work and school at home in lockdown is terrible.
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𝕰𝖒𝖔 𝕭𝖔𝖞𝖋𝖗𝖎𝖊𝖓𝖉 🖤
(@Ratchet_echidna) reported
@Telstra logic: “oh they can’t afford their phone plan, let’s cancel their phone plan on them and force them to pay $1,337 they don’t have”
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Tish
(@oztish) reported
@Telstra A 4G area. It’s showing 4G today but only 2 bars signal, sometimes dropping to 1. My neighbour alerted me to it, he’s having signal issues too. Never had issues here previous 10 years
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Nstg8r
(@Ceehunr) reported
@Telstra for some reason My prepaid service on my telstra pre-paid has changed & now also requests a voice mail... WTF
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LadyWhistledown
(@supersleuth2021) reported
@Telstra My friends on social media are asking things now like - the mistake was Telstra offering a plan that you accepted only to gazump you. Another said how do you make SMS into minutes? They all think it looks suss, but as a gold member we are disappointed with the service today
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𝕰𝖒𝖔 𝕭𝖔𝖞𝖋𝖗𝖎𝖊𝖓𝖉 🖤
(@Ratchet_echidna) reported
It’s like anyone I talk to can’t or won’t help. I have no doubt @Telstra will respond to this “oh no we’re so sorry you had a bad experience contact us to get help” but like ?? They don’t help. Just for me to get passed around again, like put me through to someone
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Glenn Campbell
(@GleannMac) reported
@Telstra 4 days later and I still cannot get confirmation that my Nbn order is processed : 1-3020128349264 please help!!
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willthisdo
(@willthisdo) reported
@LesStonehouse The reason they are making payphone calls free is they want to put more of them out there- they are more an electronic advertising billboard now than a communication service. Telstra make far more money from selling the ad space than they would charging for calls.
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strayz
(@mrstrayz) reported
@NotRealms @itsphluxzy @Telstra theyre so good but when i get support it takes millions of years
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AJ
(@ajinnovator) reported
@SashasShelves @NBN_Australia They don’t care - doing this while we are in lockdown, needing connectivity more than even and they only care about $$$s certainly NOT their customers #fail @Telstra
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Slobs Kilalot
(@Slobbodany) reported
@Telstra Sure. I have a mobile broadband (sim in a netgear nighthawk). Due to covid I’m not travelling so don’t need as much data on it. I wanted to downgrade to the smallest data plan but couldn’t find the option on the app. After over 2 hours of discussion with the chat help they (1/2)
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🕷
(@tradleyfruit) reported
Literally just changes to nbn and my internet has never been worse 😭 Thanks #telstra
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TF
(@Jdgunnergunn) reported
@lilzzzza @Telstra Wow thats poor form by them.
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ashul
(@ashulz) reported
@Louiseontwitr Boost mobile it's telstra network can be annual or six monthly. Or direct with telstra you could possibly get an esim?
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Barbara Cassidy
(@barbpar) reported
@Telstra I still can't get a straight answer to a simple question. Where can I find where Telstra has a policy or disclaimer that states "Telstra does not guarantee Telstra wi-fi service indoors"? Your technicians quote it so you must have it in a document for customers.
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Overt Realms
(@NotRealms) reported
@mrstrayz @itsphluxzy no id never cheat on my bae @Telstra
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🌷🍀
(@justalurker88) reported
@lilzzzza @Telstra I would tell them that it's a safety issue, which should get them moving in it pretty fast.
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vNxrzy
(@NxrzyV) reported
@Telstra **** im ******* sick of your stupid Indian internet wasting MY ******* money ****
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Barbara Cassidy
(@barbpar) reported
@Telstra Ridiculous to think you have the answer when two technicians have failed & told me to now buy a smart antenna to get the wi-fi device to work better and say you don't guarantee a service, after I signed up. Why are you signing people up to Telstra if you can't provide service?
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𝕰𝖒𝖔 𝕭𝖔𝖞𝖋𝖗𝖎𝖊𝖓𝖉 🖤
(@Ratchet_echidna) reported
Am I crying over @Telstra cancelling my contract after I was late on a payment? Yes. 🥴 how is this even allowed? I didn’t consent, I didn’t want to cancel my plan.
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Boonboonafrica
(@Booners05) reported
@GladysB @BradHazzard @NSWHealth your messages about staying home and vaccinating arent getting through. You need sms/notifications to every phone. Use the service nsw app to deliver daily notifications, use telstra, optus etc to deliver daily sms to every phone in nsw. Do it
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AJ
(@ajinnovator) reported
@Telstra So apparently now it wasn’t you or NBN that took down my Internet connection of the entire day it was actually the “local electricity supplier” the @Telstra lies just get better and better
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🌷🍀
(@justalurker88) reported
@lilzzzza @Telstra I had big problems with Telstra last year. Customer service was terrible until I raised merry hell on their Facebook page (politely, but getting my point across) and I was contacted by customer service, given a phone number to ring and allocated a person to fix my problem.
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𝕰𝖒𝖔 𝕭𝖔𝖞𝖋𝖗𝖎𝖊𝖓𝖉 🖤
(@Ratchet_echidna) reported
Pass you around from person to person until you give in. I have been a Telstra customer for almost 8 years now. I have always tried to pay my phone bill on time and if I couldn’t I organised something with them. This is the first time something like this has happened.
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czntgivemethebong
(@TheCword6) reported
@Telstra Stfu yous are a bullshit internet service
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mariesproule
(@mariesproule) reported
@Telstra 6 weeks of trying to get stable internet connection after Telstra technician changed our modem because of transition to NBN - and still can’t take transactions at our business - 6 weeks of lost sales 6 weeks of stress and disappointment - and no one at Telstra can help!
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Dan the Artist
(@artistdanz) reported
@Telstra STUPID!
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🌷🍀
(@justalurker88) reported
@lilzzzza @Telstra Trying to contact them through the supposed customer service line or through the app is a waste of time and very frustrating. Hence my Facebook rant which worked a treat. The person I finally dealt with went above and beyond. They were amazing. I will give them that.
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mike hunt
(@SimpSimpleton) reported
@CommBank Yeah don't mention not even FUNDS TRANSFERS CAN'T BE MADE. YOU'RE SERVICE OVER THE PAST 2-3 YEARS HAS BEEN NOTHING SHORT OF DISGUSTING. I'm done with you sorry 35 years and now you're like trying to deal with @Telstra #clowns