Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (49%)
- Phone (38%)
- Wi-fi (8%)
- E-mail (3%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Sydney, Melbourne, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.
| City | Problem Type | Report Time |
|---|---|---|
 Penola
|
Phone | 31 minutes ago |
|
Brisbane
|
Internet | 8 hours ago |
|
Sydney
|
Phone | 15 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Sydney
|
Phone | 1 day ago |
|
Brisbane
|
Phone | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Electric Future (@electricfuture5) reported@c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ
-
NewsTongue (@NewsTongueX) reported🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.
-
landman (@hasselljpb) reported@Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!
-
Madmike (@madmike888X) reported@Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention
-
Mr C (@xxdjfusionxx) reported@newscomauHQ So is everyone else including Telstra. What’s your point? Sit down please 🤫
-
Overgrown Dwarf 🏴🏴🇦🇺 (@OvrgrwnDwrf) reported@Telstra So my internet has an issue. You send me a message to go to MyTelstra to chat with a rep. My modem is in back up mode and wont load MyTelstra, so I try hotspotting off my Telstra phone. But your coverage is so sporadic that it won't even count as "connected."
-
FLAWED&FABULOUS (@FLAWEDFABULOUS) reported@future_vision18 @abmarkman Sorry , I am in the car now on my way home my phone is + 61 0414 412 473 I have mt phone with me i put the volume up Rod gets a better single he is on telstra. If you have trouble his 0404479712
-
Hugh Jebawlsak 🇦🇺 (@WillHammer77) reported@newscomauHQ So is Telstra! Go **** yourselves Zionist shills.
-
RJHtweets (@RJHtweets66) reported@MikeCarlton01 Exactly 👍 I’ll even name names of absolute fvcked customer experiences I’ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few 🤬
-
Madge (@DriveClever) reported@Telstra the sheer incompetence of your systems, processes and staff is beyond belief. I have wasted 2+ hrs on the phone trying to reset a password. I vowed years ago after you sold a debt that never existed that would be it. I should have stuck to that resolution. Dreadful.
-
Brett Keleher (@thebrickcleaner) reported@Docsthename @Telstra Hmm seems like the Spaceman’s internet isn’t so bad after all 🤔
-
rob2511 (@KymRob25112) reportedTelstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.
-
sportsindustry (@footyindustryAU) reported@WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights
-
Quentin knorre (@MR_Qniss_) reported@OliverHolst01 @Starlink My telstra internet is 80bucks a month. Has never increased unless I do it myself. It actually has gonendown over time as I dont use so much internet and so my limit is lower than most I think
-
Pirate Ninja (@Hailmo) reported@Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads
-
Julie Burgess (@julieburgess623) reported@Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.
-
Paradoxa (@Paradoxa18) reportedOK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy
-
stevie (@stevie_builds) reported@robj3d3 @ThreeUK Same as what Jakey was saying. I was on Telstra (aussie), while i was in SEA. PAYG, and id still receive texts, but after 7-8 months they told me they were gonna cancel my plan because i hadnt recharged... luckily they planned to do that the day i got back, but if i just paid $30 to recharge after 7 months i guess that would have given me another 7 months...
-
mark coppleson (@vmc2011) reported@RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal
-
Mr Max (@MrMax_2000) reported@VoteLewko @Starlink Telstra promises speeds of 500Mbps and delivers 50. Average time wasted in customer care calls is around 30 min. The speed a never consistent. But price hikes every year. They were offering measly 50 Mbps but just to thwart starlink they offered higher speeds on paper.
-
JimBobSquarePants 🇺🇦 (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
-
Dust (@BuZZiNiTT) reported@defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network
-
Veritas (@jarro56) reported@karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!
-
Brian Kendig (@bkendig) reported@Telstra If you'll let me message you directly, I'll provide your customer's Telstra ID and my email address that he somehow put on his account. Thank you for your help!
-
Catherine (@Catheri09875779) reported@IterIntellectus Telstra also: 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.
-
JimBobSquarePants 🇺🇦 (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
-
Catherine (@Catheri09875779) reported@OGmusical @SkyNewsAust 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.Current Operations: Voice calls from standard Australian consumer and small business customers are still generally handled domestically, while much of the complex technical delivery, IT support, and enterprise services are managed through hubs in India.Reach
-
Brett Keleher (@thebrickcleaner) reported@Telstra data outage in Melbourne SE??
-
Scrumblebum (@scrumblebum1) reported@Foxtel and @Telstra will yiu get rid of your not answering chats in your page. I’m a human and want to speak with a human . ***** sake where is customer service these days
-
Luke (@Posica) reported@ttyoma_ @luckychappy_ Well im with Telstra and the servers just arent good on apex unfortunately. Especially recently alot of slow mo or higher ping games