Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Launceston, Melbourne, Adelaide, Perth, Brisbane, Sydney, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Launceston |
Phone | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Perth |
Internet | |
| Launceston |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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jitsan
(@jit_san) reported
@Telstra unbelievable the whole town experiencing outage for mobile, nbn and phone. 2nd time in less than 2 weeks. Online chat help desk is useless. Time to use Australians in call centres #outage #outrage
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Steve - GTS GM Via Patreon #TeamGrim
(@ABlissedSecret) reported
So....a @Telstra technician was supposed to show up and fix the internet on the 7th but guess what? Nope they no showed and if I ask Telstra all they'll say is give me the same random bs and ask me to call the robot so it hangs up on me. I swear Telstra is so damn money hungry!
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John Meerabux
(@JohnMeerabux) reported
@Telstra Receives email from Telstra. "Have you tried our Telstra app: help when you need it, service your way, new way to contact Telstra. " Sure, my experience: Cody: I am robot... Error...cannot understand basic human language.
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I’m too X Æ
(@damiendonnelly) reported
@Telstra can you please help my make my phone work like a normal phone. I just ring out, no voice mail, no message to text. I’m currently in a Tesltra store and this request appear to be unmanageable.
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Vish Rana
(@VishRana82) reported
@Telstra We were quoted this timeframe by the person we spoke to on the phone and lodged the complaint with. We are having a lot of mixed messages from different departments at the moment, seems like the left hand isn’t talking to the right hand resulting in bad customer service
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Terry Gordon
(@TGRicho) reported
@kayosports_help I have been unable to access Kayo (via Telstra TV) since 10 Dec, yet I have an account and can access on Mobile. I cannot get any support or action.... very frustrating. Please help. Thank you
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T F E
(@TheKETgala) reported
@nick_spurway @Telstra Even staff in stores said the process is really bad
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Liam Palmer
(@LiamPal88777678) reported
@Telstra internet connection is showing upwards of 50mbps as expected however sites such as google take an obsurd time to respond as well as the fact that i am unable to play games on my computer due to such high ping, bandwidth seems to be horrible - Athelstone, South Australia
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wabungy
(@wabungy) reported
@cavespaces @poopass43149756 i have never had a problem with vodafone, telstra would go out for hours at a time almost weekly, have really slow internet plus they told us to find another provider lmao
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Tree-whisperer
(@Treewhisperer3) reported
@WakeAustralia I think its started. Also experiencing dropping Telstra service and 4 small communities in 100km radius have had off- grid solar and generator issues in last few days, solar winds ? Magnetic fields? Cyber attacks
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Drinno
(@drinno_au) reported
Does @Telstra Fixed Wireless NBN cut the mustard for streaming and gaming? Can someone with personal experience drop me a line? Is latency trash? Can it pull consistent stutter free 1080p 60fps streaming? Help
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I’m too X Æ
(@damiendonnelly) reported
@Telstra Since I got the phone, chat support didn’t really work (too long to tweet). Store said to just raise a complaint. This seemed somewhat unsatisfactory to me, so I hoped maybe the Twitter @Telstra team could help.
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Paula Hassall🐘🐺🐶🐬🦭🐳💚💙
(@PaulaHassall) reported
Well I'm just done with #Australia NBN and @Telstra it's shocking who is responsible for this **** show on the NBN it's slow and the wifi keeps cutting out also Telstra no help just harrassing emails and text messages about payments that have been paid 😡
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COVID-1984
(@NeverTooLateFo2) reported
@TheKouk A bit like saying Telstra or any Telcos can chose whomever can make a phone call on their network, or filter was it being said by phone.
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Vijay Wagh
(@viwa_life) reported
@Telstra Your complaint redressal is painfully slow, how to re-escalate a complaint which your complaint department is taking too long to resolve! Just feel like taken for a ride with no genuine effort to help a longstanding customer.
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car
(@albedoT_T) reported
@dilucologist is it happening to u too LOL idk wtf is wrong with telstra today
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TheMindOfCallum
(@OfCallum) reported
@Telstra we’ve been trying to schedule the connection of our NBN, booking app doesn’t work and the stores are overwhelmed with people. Getting very urgent now. Can you help me?
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Diane
(@woodinitbenice) reported
@Richard33878882 @craigreucassel @NBN_Australia Thanks. Will do. Telstra’s official response obtained by our local ABC was something like - we know service suffers in holidays and Understand it’s frustrating. In other words, too bad.
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WoolyWhiteRhino
(@Rhinoqt) reported
@drinno_au @Telstra I streamed on 6k bitrate, with no issues for like 9 months, but that was after complaining almost every month for 2 years because of the weekly/monthly problem leading up to it...
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Vish Rana
(@VishRana82) reported
@Telstra How long does it take one of your case workers to get back to a complaint lodged 4 days ago.. originally told we would hear something within 24-48 hours!
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Scottythegoat
(@scottythegoat) reported
@TheKouk Problem is social media is like the phone servive and post these days. Would Telstra be able to tell ScoMo, no he can't have a mobile plan? Or Australia post say that it wouldn't deliver his letter?
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Liam Palmer
(@LiamPal88777678) reported
@Telstra internet connection is showing upwards of 50mbps as expected however sites such as google take an obsurd time to respond as well as the fact that i am unable to play games on my computer due to such high ping, bandwidth seems to be horrible - Athelstone, South Australia
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wabungy
(@wabungy) reported
@poopass43149756 @cavespaces how is that bullying im saying that telstra is bad because it is lmao
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WoolyWhiteRhino
(@Rhinoqt) reported
@drinno_au @Telstra yeah, line of sight to the tower in town, I was 5 km out IIRC, isp didn't provision enough bandwidth because of the service charge NBN had, but it's improved as time went on. Check average speeds in the area if you can.
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John Meerabux
(@JohnMeerabux) reported
@MikeMinas68 @Telstra I have been trying to get my mobile service changed but Cody resets everything each conversation. Been 3 months now sinced requested.
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Nick Spurway’s Total Landscaping🍩😷 #BLM (He/Him)
(@nick_spurway) reported
Hi @Telstra I just got my bill and you’ve charged me for my handset, which I sent back and also the redemption fee? Can you help? Thank you.
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I’m too X Æ
(@damiendonnelly) reported
@Telstra They have now after some unpleasantries. Case Number #0527 83 - -. Hopefully this matter can be resolved sooner than later via private channels. I’m amazed that this is not a trivial request. Thankyou for your help. Any support finding a resolution would be appreciated.
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ً
(@CRPEDIEMS) reported
@inurorbits i get service literally everywhere while ******* with telstra and optus gotta stand next to the tower to get some
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T F E
(@TheKETgala) reported
@nick_spurway @Telstra This happened to me in October, it’s an absolute pain but you had to call them and continue to follow up, if your bill is direct debit drop the maximum limit down or they will debit you the full amount
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A broken squid
(@highpitchnoises) reported
@Telstra wtf is going on with your service lately?