Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Newcastle, Adelaide, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💧Ray™
(@Glenina57) reported
@LIVEINMOUNTAIN I thought the problem was the phone because the other phones worked ok. Tried everything: static IP addresses etc....next day an iPhone played up. Did a factory reset on the router and bingo. I know very very little about this stuff. Telstra & Optus could have helped.
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@jaysimmo
(@jaysimmo3) reported
@GrogsGamut @Telstra Spent last year dealing w/ NBN & Telstra 4 office. Finally emailed my local Lib MP, suddenly gold service. But straight back to pumpkin after. There's an internal Telstra plan to end all "talk" comms by 2022. One told me the name of the plan, have it in some chat log I saved.
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michael hitchcock
(@michael48439600) reported
from
Sydney, State of New South Wales
My phone still getting hot because of Telstra virus attack. Maybe in the next life they will be garbage collectors
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China Sommerset
(@pineapplezsez) reported
@GrogsGamut @Telstra Call their international help number for help; overseas. @Telstra don't answer, just a message option that loops & forces you to install their app on phone to get help cos they refuse to answer their listed OS number/or their webportal chat. 3days endless app chats with idiots.
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Nikki Teeuw /N.E. Teeuw
(@NikkiTeeuw) reported
@Monocotyledon @Telstra @Optus There has to be a company that is better than these two. I cannot believe the amount of times I've had to call Telstra about both internet and mobile issues. Either with dropouts or mobile over-billing. Customer care definitely isn't their priority.
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Glenn Colgan
(@GlennColgan) reported
@GrogsGamut @Telstra My experience ask a question on MyTelstra Chat and receive a response after 30 mins which is often a copy paste from the Telstra website - this is not customer service.
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Nikki Teeuw /N.E. Teeuw
(@NikkiTeeuw) reported
Best mobile phone plans in Australia with good coverage that are not @telstra ? Sick of being repeatedly overcharged followed by complete inability to get through to customer service. #telstracorruption
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Man-sized beardface.
(@MorkaiAU) reported
@GrogsGamut @Telstra I've discovered recently that the main means to contact HP Support in Australia is via Whatsapp which is about a horrendous as you'd expect.
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AlsoRanGran
(@GranAlso) reported
..that doesn’t work! Both times the call was disconnected after a robot said thanks for your call. @Telstra please do something about this shocking service. 😡
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Kieran O'Connor
(@_kieranoconnor) reported
Everyone I work with on @Telstra mobile is having issues in Canberra City (2601) - can't access data (and not much 4G reception either). Just for your awareness...
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Harold Quinn
(@HaroldN62320125) reported
@GrogsGamut @Telstra Exactly. That app is as terrible as their call center in the Philippines. Beware, don’t tell them you’re upset with their service, otherwise, they will accuse you of being rude and abusive and hanging up on you. That’s Telstra’s culture.
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MotherChikinSiamese
(@MotherChikin) reported
@Telstra Most affordable is never sign with Telstra
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TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
Its overtime 12am. I have adsl2 or some slow crap from telstra.
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Nikki Teeuw /N.E. Teeuw
(@NikkiTeeuw) reported
I am now utterly convinced that @Telstra is the worst run company in the country.
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JV 👁👄👁
(@heychessikuh) reported
@malcook27 I had a monthly Optus plan using my dads old BlackBerry Pearl but I still have a $52 credit on my Telstra account for the internet I had at my apartment and I haven’t done anything about it bc I still like getting the monthly email 6 years down the road
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Sam Matthews
(@lowflyingemu) reported
@zanrowe My mum agreed to sign up for an internet plan from Telstra (over the phone) but after consulting her family that evening, she couldn’t cancel the plan without Dad.
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Man-sized beardface.
(@MorkaiAU) reported
@galumay @GrogsGamut @Telstra HP now uses Whatsapp as their main means of customer interaction, which as much as I loathed contacting their support previously, somehow this has made it worse.
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d3n0tz
(@d3n0tz) reported
1 week after @Telstra technician install velocity NTD box and proving that telstra has been wrong since Dec telling me I cant get them, I'm still waiting for them to create an order because "there's some errors" 🤦🤦🤦 #telstraFAIL
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Margaret Morgan ✒📚🌈
(@Monocotyledon) reported
@NikkiTeeuw @Telstra Frankly, I think @Optus could give it a run for its money. Two of us working from home, needing to attend video meetings, the NBN off more than its on, and a pathetic level of communication and support. Argh!
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LA_Meth_Witch💕💕🌷🌷🐛
(@WitchMeth) reported
@mantueffel @Telstra oh ok.. The iphone has even WORSE signal!
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Margaret Morgan ✒📚🌈
(@Monocotyledon) reported
@NikkiTeeuw @Telstra @Optus We are thinking of switching NBN providers after this week. If anyone has any suggestions, all we ask for is a reliable service and responsive customer care!
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Daniel Cohen
(@Fishman_Dan) reported
I am fed up with Telstra. Service non-existent, plans outdated. Went to my Telstra portal in my browser and opened a Live Chat to query disconnecting. The response? Download our app. This is the exact reason I'm ditching them. Jump through hoops for simple service. @Telstra
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AlsoRanGran
(@GranAlso) reported
@Telstra I spent most of the day yesterday trying to get my prepaid service fixed without success, twice I had to ask the call centre person to explain a sentence they wrote that made not sense. Today I rang the only number I could find to be told to use the online help..1
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06ELEVEN
(@06eleven) reported
So, I've had my current mobile service with @Telstra since '99. I think that their compulsory move to "upfront" mobile plans will be the thing that pushes me to leave. Splitting my services and making one a prepaid that must be direct debited on a day set by Telstra and leaving..
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Alan Tracey
(@alftracey) reported
@Telstra @GrogsGamut What do I have to do to get any assistance? I been on the message thing for 73 hrs and still no help with a simple problem.
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dean
(@bluesneverlose) reported
@GrogsGamut @Telstra This needs to gather momentum. The experience with Telstra is appallling ... I’m going to switch and sell shares ...screenshot it all and email to Andy penn ...the death of customer service
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𝚂𝚊𝚖 𝙸𝚗 𝙾𝚣 🇬🇧🇦🇺 🌈 🎾
(@scammer68) reported
@Telstra Shame, especially for these very expensive handsets. But I have found Samsung offer a 3 year handset repayment option, so problem solved.
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Erich
(@mantueffel) reported
@WitchMeth @Telstra @Telstra has definitely got to fix their coverage in rural NSW.
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Anna Lyons
(@pingerino) reported
@Telstra my 4G has been rate limited since yesterday but I'm waiting for a technician to fix the NBN. I've got 3 people who can't work from home now and I can't get a response online. Can you please get back to me?
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668 the neighbour of the beast; stephen mcgrath
(@Stephen78250313) reported
@GrogsGamut @Telstra I feel your pain 4 weeks trying to get nbn on then another 4 not paying for services I didn’t use... I am a mild mannered person but found myself texting messages such as .. why do you even have a customer service section.. are you actively trying to wreck this and I hate you..