Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (32%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Newcastle, Brisbane, Adelaide, Melbourne, Sydney, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry, Horsham and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle |
Total Blackout | |
| Brisbane |
||
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rohan Anderson
(@rohan3au) reported
@Dave__Robinson @sydney_ev Surely all service stations in Australia have a data connection for their payments? Even small eftpos machines just have a Telstra or Optus sim in them.
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Bjorn Engelhardt
(@bjornengelhardt) reported
@Telstra I’m a Telstra customer for mobile and dont have any problems - except how hard it is to swap from prepaid to postpaid but hey….thats not a big problem. Just get one of your fancy big wigs to sort out Robbie
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Tom Zaunmayr
(@Zaunny) reported
from
Derby, State of Western Australia
Day 2: how any business happens in Derby is beyond me, truly the worst reception in an established town I have experienced. Telstra, Optus, Govt etc should be offering free service until they fix this mess.
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Jules
(@JuleszVerne) reported
Anyone else notice how terrible their Telstra mobile service is lately - even when it is on the "fast, 5G network" ??? hi @Telstra :)
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calo joy
(@calojoy1) reported
@ashhstylesz @Telstra I had similar issue but the support service wasn't helpful not until I was referred to julia_codingdev Instagram who helped me in getting back my asset. She is helpful
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Destino ˢᶜᶜᵖ (10/10) 🇱🇧 + 🇵🇹 = 🇧🇷
(@odestino) reported
@Telstra what a crappie chat bot. Also, why am I being charged for a service I’ve canceled last month in one of your stores?
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Bjorn Engelhardt
(@bjornengelhardt) reported
@mcewenrobbie @Telstra Ive given up tweeting about poor service and now just leave them quietly and join someone else and give them a positive tweet or comment. **** companies have some poor social media jockey coping the brunt while the big ***** sip wine and talk about bullshit strategies
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Matt•G•
(@MG_1234_) reported
@MatthewT_82 @Telstra @mcewenrobbie You can even call Telstra!? Worst customer service experience I’ve had in my life
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L A
(@sonicfairy) reported
@mcewenrobbie @Telstra The usual lip service! Customer service means nothing anymore. Profit, profit, profit!!!
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Tony トニー
(@TonyCollis) reported
@Returnpuff Telstra are thieves. Left them in 1999 and swore never to give them another cent of my money
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Justin
(@ttvitsJuzz) reported
@XRPAussie @Telstra Mine is still down
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Ludo Bazuyn
(@LBazuyn) reported
@mcewenrobbie @Telstra Wouldn't it be awesome if a large group of Robbie's Australian followers cancel their subscriptions as well. These companies need to get hit hard in the wallet if you want them to change policies #canceltelstra
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Ben
(@bkp083) reported
@mcewenrobbie @Telstra I completely agree. The amount of brain damage I had to go through with them over false data usage charges they were applying to my account was ridiculous.
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HALI ՝՞֊՞
(@fkn_bakez) reported
@Master_Of_Me_ I worked for telstra 15 years ago, I used to call our customers and ensure they were on the right plans for mobile and internet and landline. (It was sales based) But they closed down all those call centres about 12 years back.
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Brian C 🌏🌈 🇺🇦
(@brianc2405) reported
@thegrumpypoof @Telstra Good luck, I had so much trouble getting a new modem to replace a faulty one took forever
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Jason Blair
(@jblair71) reported
Tried using @Telstra messaging service to find out about Bundle Plans & if I can combine my existing mobile services. Agent kept referring to home internet plans & wanted me to wait 10 minutes. It didn’t seem like they had a clue what they are doing. Experience -10 out of 10. 😡
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Ryan Williams
(@74ryanwilliams) reported
@mcewenrobbie @Telstra It very hard to get good service in Australia, have been in the same situation whilst trying to get NBN connected to a new build.
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Robbie McEwen AM
(@mcewenrobbie) reported
from
Gold Coast, State of Queensland
Worst customer service I’ve EVER experienced. I spend $8k per year @telstra between my home, business & mobiles. Cancelling all of them
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Ash
(@ashhstylesz) reported
@Telstra Not able to download the app right now so how does that help?
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Tonkovsferrari
(@tonkovsferrari) reported
@mcewenrobbie @Telstra Share dividend > customer service.
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Robert Broekman
(@RobbiePBro) reported
@mcewenrobbie @Telstra After Telstra saying they would fix it. Good move.
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bikeboy1976
(@bikeboy1976) reported
@mcewenrobbie @Telstra @iiNet can you help Robbie to make the switch
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paul mayo
(@psmayo) reported
@mcewenrobbie @Telstra Mate, I had a telstra bloke want to charge me $90 to look at an unused modem, and then connect HIS phone and say it worked. Turned out a password had been put on it that was not factory and it was brand new. I’ve never been so angry at someone so smug.
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Matt•G•
(@MG_1234_) reported
@Telstra Absolutely not. You failed. You lost a customer. It can’t be repaired
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Peter Stathopoulos
(@StathHawk) reported
@Vergops @Telstra It was very distressing for my mother who was without a telephone service for a number of weeks.
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Jaap Timmer
(@JaapTimmer) reported
@juantouthrie @mcewenrobbie @Telstra To stay on the same monopolised grid and continue to pay too much for poor connection
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Secure is D
(@secureisd) reported
@David_S_Dowling @Telstra My dad has trouble using his landline, let alone accept a push notification. He’d probably assume it’s a legal term for a charge of common assault.
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Wishing I was pedaling
(@DavidRafferton) reported
@mcewenrobbie @Telstra I’d tell my story of hell with Telstra but I’d be starting a thread that nobody would read to the end. Suffice to say, I’d rather tin cans and string than use Telstra again. I’d call them garbage but that’d be an insult to rubbish! Over priced & worst service!
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Ash
(@ashhstylesz) reported
@Telstra can y’all hurry up and fix your outages in SA. It’s been down since midnight
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Ash
(@ashhstylesz) reported
@Telstra Considering when I googled it that it shown me multiple outages in SA, I’d think so? You guys are seriously hopeless. I can’t even call you for help because the number and email address connected to my account is accessible anymore so I’m unable to even get past to an operator.