Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Sydney, Brisbane, Townsville, Melbourne, Mandurah, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy how’s your night going? You got nbn? Yep phoned Telstra again as I got a text to phone and get connected to faults, which I did. You wouldn’t believe it - but they can’t fix the problem
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Valkyyr
(@_Valkyyr_) reported
@Telstra For 3 days now I haven't been able to use Ethernet/the internet has been extremely weak (dropping down to 17 mb's)?
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Barrington Coast
(@BarringtonCoast) reported
@Telstra So, the 3G component of your tower failed on Monday and you told everyone for 4 days that there was no problem. May I suggest that the next time people say that your phone service isn't working, that you do something rather than than spend all that effort & esources denying it.
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy 3 modems later still no service and it seems that they disconnected my nbn at my home address and put on another nbn at my 2nd address - I’m guessing because there are 2 connections now at other address - Telstra service hopeless
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Tamsin Yeld 🏳️🌈🎶♿
(@yeld_tamsin) reported
@Telstra ... plus I'm not getting any emails with attachments. Credit is not recompense enough. This is not just an inconvenience. Reliable communication with the outside world is one of the few threads that keeps me hanging on... and today I'm lucky enough to get a signal.
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Tamsin Yeld 🏳️🌈🎶♿
(@yeld_tamsin) reported
@Telstra please tell me you're joking? the link doesn't work. what you've said implies no broadband AND no 4G?? At the same time? you have to understand, I'm disabled, mostly bedbound, and communication with the outside world is the only way I can keep sane. This is a nightmare.
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Tracey Coulton
(@TraceyCoulton) reported
@AndrewHolmes01 @3AWNeilMitchell @3AW693 Doubt Telstra service terrible
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Swatzenegger
(@svatmann) reported
It's raining so hard my tv doesn't work. It's not long before my NBN quits too and I'll be left with ¹/² a bar of @Telstra 3g ..... Hooray.
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy yes I’m back on the 132200 number waiting to talk to someone again after receiving a text from Telstra to phone. Yep on hold - can you organise for me to be paid for the hours I’ve spent trying to fix this problem
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy the TIO have said this needs to be resolved by 5/2/22? How do you think Telstra will go? If u can fix Tonga maybe your team can fix my nbn @PaulFletcherMP can you help get my nbn fixed that Telstra disconnected 6 weeks ago?
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Kerri Sackville
(@KerriSackville) reported
Hard to suspend disbelief with the @Telstra customer service rep when I can hear roosters crowing in the background....
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Ben Parks
(@ItsBenParks) reported
@iiNet outage in Fitzroy. Not reported on their website. Relying on trust @telstra 5G. As per usual, iiNet is useless.
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Tamsin Yeld 🏳️🌈🎶♿
(@yeld_tamsin) reported
@Telstra I dont have an income due to being disabled. I have a paltry monthly $15/3Gb plan for my mobile that I've had to top up twice since the outage. I cant rely on the signal being strong enough to speak with my family overseas. 1/2
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Hamish Moffatt
(@hmoffatt) reported
@Telstra Yes, great signal strength but poor data speeds.
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Guy James Whitworth
(@GuyJWhitworth) reported
Second time in 2 weeks I’m on hold trying to get through to #telstra to get them to sort out their $127 overcharge on my account! Funnily enough the callback they promised never happened!! Ggrrrr!!!!
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Tim Malone
(@tdmalone) reported
@telstra Years ago I reported probs with data at Flinders St station in Melb during peak hour; the person who replied suggested the train was acting as a faraday cage. Thought I’d check in with a reminder that the problem still exists, including in the open air + on a new device.
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Old mate
(@Hmmm___ok) reported
@Telstra are you able to sort out case ref# 28128653. My understanding is that if the customer elects to get a phone repaired and you can't repair it and you also don't have a phone in-stock to replace it, you should offer a #refund. Not screw the customer.
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ari velazquez 🌯
(@roxaloxa) reported
picked a **** week to change cell carriers to telstra network, been rough all day
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy they’ve sent me 3 modems - how hopeless is Telstra service - they sent one modem to my other address after I reiterated many times on the phone the address to send it to
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn thanks for the 10000 rewards points that I’ll never use. I’d rather someone just fixed my nbn after Telstra disconnected 6 weeks ago
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy how’s your home nbn going - mine is still not working after 6 weeks your Telstra team stuffed up and cut it off and can’t work out how to fix it
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Michael Morris (he/him)
(@theMickMorris) reported
@Telstra Appallingly… no follow up from phone call and now having to wait until Monday for a technician (not to mention the fancy 4G “back up” router did not switch over NBN to Signal, apparently due to SIM failure .. it would be a comedy of errors, but it’s not funny.
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Ash ☁️
(@ashkbne) reported
The irony. Telstra, Australia's leading phone company, can't call customers when they request support. Customer service is dead.
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HyphyAUS - IRL
(@HyphyAUS) reported
Hey @Telstra what's currently going on with services on Brisbane's southside? Have had to use my 5G Hotspot for the last hour or two for both Home internet and mobile services. Unable to work from home nor go Live on streaming services due to the poor connections.
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Valkyyr
(@_Valkyyr_) reported
@Telstra My internet has veen extremely slow the past 3 days/ethernet connections currently isn't possible Is there an outage in my area? PC:3089
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy how’s your night going. Hubby watching the tennis and I’d like to watch “ how women kill’ on SBS on demand, in my ipad, but nope no nbn for 6 I repeat 6 weeks because Telstra team can’t fix home nbn that they inadvertently disconnected.
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy just to let you know I’ve been a Telstra customer for 40 years and want my nbn connnected that your Telstra team stuffed up and can’t work outs wrong after 6 weeks.
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Smorganism 🥃 🐨
(@smorganism) reported
@Telstra Hi, I had continual connection loss and re-connection for about an hour and then no problem since. This was on Wednesday at around 10:15am.
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Peter
(@Rucky_Pierre) reported
@Telstra my hfc internet in Carnegie Vic is essentially dead. 80+ down and 0 to 0.02 up. So slow it can’t run your self fault-finding suite of checks. How long before we are up again?
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SammyG05
(@Sammy_G05) reported
@Telstra It has never been this difficult to get an internet connection before! I am forced to use Telstra Velocity.