Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Adelaide, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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grumpymole
(@grumpymole) reported
@neilcybart I only have one thing that “needs” a wired connection: my cable TV box (Telstra TV) now refuses to reconnect in the mornings to the wifi access point. Wired no problem. And the access point is supplied by the same provider.
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James Mifsud
(@JamesTrilla2) reported
@GibboBG @Telstra Terrible service all around by Telstra. Third world communications in the country mate
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Ton Ton
(@TonTon98796526) reported
@Telstra May I suggest ridding yourself of overseas call centres...might support jobs back here in Australia too and supporting local jobs probably a good thing for Aussie companies too 🇦🇺
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iansallie
(@ianinindo1) reported
@bruce_haigh @DerekRobinson2 Anyone who has been a customer of Qantas, CBA or Telstra probably knows how adept they already are at taking funds from the public with little or no benefit.
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Ryan Williams
(@RyanWil62993886) reported
@Telstra Thank you Lisa, when I go to the site, to upgrade, it is so bloody hopeless it cannot/will not accept my address, I will just put up with this crap for now and just advise everybody what a crap site, Thanks for nothing Telstra
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GibboBG
(@GibboBG) reported
OMG @Telstra after 14 days we have mobile service again. Binda 2583
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Martina Cleary
(@clearymartina5) reported
New house, new job, homeschooling, birthday. In 5 days we still have no internet. No one is responding @Telstra please help. #Disappointing
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Maja Zwolsman
(@Maja_Zwolsman) reported
@Telstra Yes. I had a technician on the phone yesterday and he got me to reset everything. It worked for a couple of hours, then returned to crap. Mobile coverage in Airlie Beach is rubbish, always has been & the problem is continually ignored by Telstra.
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Tom Hallam
(@thallam08) reported
@Telstra This is on your website after you have already authenticated me. There is no need to ask the same set of questions as you would when creating and account and service when you are upgrading a service connected to an existing account. You already have those details.
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skittlez
(@cjsz90) reported
@Telstra I am reaching out about the overall situation. Not just the fact that my case manager has not contacted me for 3 weeks or hasn't responded to my request of communication. And can you please explain to me how you know the details about my Rio complaint without any information?
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BREE STEWARD
(@StewardBree) reported
@Telstra Rang them after the person on chat couldn't find the phone no, then was told it had 33.5 gigs left but has stopped working now as the app says its at 0 gigs left im so damn frustrated from it all, no one has been of any help today
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el navino
(@navsfn) reported
@marzfn @korqfn @Foxtel Telstra is so bad
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tim
(@__tim_c) reported
@Optus All done.... still poor quality network. Wife on telstra.... same phone... has great cover and speed. Troubleshooting once complete gives indication your network won't improve and any inconvenience in cover will be just that.
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Dony Jose
(@dony_jose) reported
@Telstra Thinking of changing the service provide for my home internet and mobile network
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Ryan Williams
(@RyanWil62993886) reported
Telstra has become an absolute crap provider, once they had a CEO who always worked on the basis the customer was the most important aspect of the business, sadly no longer under the present bloke, he is a money man, that is obvious, crap service now.
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Ryan Williams
(@RyanWil62993886) reported
@Telstra I have no complaint about Lisa, was grateful for her quick courteous reply, it seems I have marginally gone over my GB limit, so I went to increase it, hopeless bloody site, seriously not worth the effort, I will put up with bugger all service for two weeks, I have had Telstra.
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Sphere not 🇦🇺
(@okiedokie2u) reported
I have a cell tower visually 200meters away and I get 2bars on Australia’s premium network Telstra, go figure!!
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Dony Jose
(@dony_jose) reported
@Telstra It was working fine.. Now the network coverage is very poor.
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Ton Ton
(@TonTon98796526) reported
@ROOKIETRADERA @OnSpeculator @Telstra Aussie based service/call centres would help
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George
(@uandmeGO) reported
@Telstra These plans are BY FAR the worst price proposition I have seen in all the market place. 👎 Perhaps now is a good time to sell TLS shares?
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1100mph
(@1100mph1) reported
@7olympics @Telstra Who gives a **** … can’t stand watching these masked puppets in front of zero people. Sport is meaningless without people
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Tom Hallam
(@thallam08) reported
@Telstra Well your form asks for it. That is why I’m saying it is illogical / broken. I’m glad you agree. Please get it fixed.
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Peter James Rothe
(@PeterJamesRoth6) reported
And then back to this limbo. Uninstalled done password and still only patchy access. Telstra mobile my suspect as the strength readings make no sense all good except poor for gaming.
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Dony Jose
(@dony_jose) reported
@Telstra Is there any way to contact the customer care directly.. Tired of typing and explaining the issue to the chat agents. Spent more than one hour explaining , everytime getting response as " please wait for 2-3 minutes" then the agent will change. Again I have to explain..
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Uanmi
(@ausuanmi) reported
@Telstra As I mentioned, many people complaining. I can connect. Speed is very very slow. Olympics unwatchable here @telstra. Any more excuses?
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Pineapple on Pizza Speculator
(@OnSpeculator) reported
Just cancelled my @Telstra #NBN, talk about IMCOMPETENCE. Three weeks trying to organise relocation of my NBN service from Elwood to Mornington, twice i placed the order & TWICE they didnt do it. & the third time they tried to go thru all the same dumb questions again.
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Trajce Mickovski
(@trajcem) reported
@Telstra it’s embarrassing how poor your customer service is. The #Telstra app is sometimes unable to resolve simple problems and you need to talk to a human. Good luck trying to get to that. 15 repeat auto questions later….
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Diana Rankine
(@Woollyamorous) reported
@AirbnbHelp when you make telstra and Centrelink seem like they’re good at customer service and satisfaction, something is very very wrong
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anthony, minion field cat of the evil one, edwards
(@anthony45052793) reported
go telstra, another 4g outage in mid north coast, no way to check in or out at the shops, guess it was too much to expect 4g coverage and reliability would be even close to the 3g service it replaced.
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pia's_perspective
(@piasperspective) reported
@Margarita150264 I wish she had one for being refused entry. Telstra will never get my business again