Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (38%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (2%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Melbourne, Sunshine Coast, Brisbane, Penola, Perth, Canberra, Bungalow Flat, Dubbo, Arumpo, Hobart, Rockhampton, Cook, and Ceduna.

City	Problem Type	Report Time
Adelaide	Internet	5 hours ago
Sydney	Phone	11 hours ago
Melbourne	Phone	13 hours ago
Sunshine Coast	Wi-fi	15 hours ago
Brisbane	Internet	15 hours ago
Melbourne	Internet	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D.J. Grey (@akintowarlock) reported 7 minutes ago

  @AlboMP They also forced companies such as Telstra to sell me down the river, giving them unsolicited access to every single bit of what I do online 24/7. I remind you I have absolutely no criminal record. And even access the databases of the government, any and all legal forms I ever interacted with or approached or even considered, even supermarket transactions and camera data are delved into by them, posting the contents online ridiculing, mocking and insulting them. Even though they are the ones who have actively across the board disadvantaged me to a point of non-survival.

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 10 minutes ago

  @BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional

• 
  enz (@enz2g) reported 12 minutes ago

  @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

• 
  Sy (@Sy8799465978734) reported 13 minutes ago

  @DrewPavlou @GeraldPimm The issue is when the state goes into debt it sells its assets. Gov used to own most necessary infrastructure like Telstra,sec,ports etc. When they need $ they sell.

• 
  At least my dog loves me ❤️🐕👩🏻‍🦰 (@Tawnee69) reported 16 minutes ago

  @goldengreekjr @AshPolitik As PM, John Howard spearheaded a major privatization program, selling $71.8 billion in government assets between 1996 & 2007 to pay down national debt. Significant holdings sold included a majority stake in Telstra, shares in airports, shipping lines, and defence-related industry

• 
  💦Lynton G (@charger189) reported 16 minutes ago

  @JOKAQARMY1 Telstra in Australia is pushing 6G by 2030 they have been deliberately lowering the bandwidth so people demand a better service

• 
  Australian 🇦🇺 (@45FirstLady) reported 17 minutes ago

  @OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.

• 
  SNOOPREY (@SNOOPREY77) reported 18 minutes ago

  @Telstra Right now I’m in the city centre out in the open in a carpark and only 2 bars reception, you have to admit that’s terrible

• 
  Z (@glen_birnie) reported 20 minutes ago

  @Adam_and_EVs Should ask them if they purchased through Telstra network….

• 
  Aquis_GN 📱🤖 smartphone/android vtuber (@Aquis_GN) reported 22 minutes ago

  @thesamuelnam Where was it imported from? Try using Vodafone or telstra it might help

• 
  Steve Williams (@therandomswill) reported 27 minutes ago

  @Telstra Thanks Febey. Sadly still not working. It’s a simple fix, not sure why it hasn’t been done after five days.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 27 minutes ago

  @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

• 
  Clay Waters (@louiewaterss) reported 29 minutes ago

  Physically walked in to a @Telstra store to buy the new modem and they literally would not let me buy it. I have to ring up and enquire about it. What kind of system is that? You have the modem on display. It's in stock. I want to buy it. I'm a decade long customer! Joke

• 
  dubzz2228 (@dubzz2228) reported 30 minutes ago

  I need that “ this phone has been disconnected” Telstra service voicemail

• 
  SNOOPREY (@SNOOPREY77) reported 31 minutes ago

  @Telstra Again I was having the issues through the week of completely losing internet for short periods . My question at the time was why as I checked and there were no outages . Yes it’s seems better today but I’m not asking about today

• 
  Andrew Thorpe (@awthorpe) reported 34 minutes ago

  @Telstra Is there any update on why there is no network capacity at the largest train station in Victoria. It was so bad my iPhone went to SoS / satellite mode today? I’m seeing all these ads that the network and coverage is so good yet in Melbourne cbd I can’t use my phone….

• 
  Cdbrown (@BrowntownBrew) reported 38 minutes ago

  @RichardTheLegit @robb_j_m Leaptel. All the big RSPs are terrible because they know they get customers just because of the name. Leaptel typically outperforms Telstra even during peak periods.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 40 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Tony Walton (@TheCyclonesSka) reported 41 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  Andrew (@andrewrdn463) reported 42 minutes ago

  @Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 45 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  SNOOPREY (@SNOOPREY77) reported 48 minutes ago

  @Telstra If we can’t even get 5 bar reception in town that’s bad , admittedly it’s not everyday but we do pay for a consistent service do we not

• 
  RJHtweets (@RJHampson01) reported 50 minutes ago

  Today’s customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.

• 
  Jumbarrawa (@jumbarrawa) reported 51 minutes ago

  @SocialPiranha3 @Telstra That amaysim has one good thing, a cheap esim that lets people txt you .. all of them run fom telstra lines. And yet Telstra is stooging everyone. I don't get a dollar back every time they dont have a service I pay for. why they get to jam prices up ? like owning a pizza shop and maybe give you a whole pizza. telstra can get fuked. 115 a month for service that has dropped how many times in last month .. they should be at ACCC

• 
  LWright (@wright_l90101) reported 52 minutes ago

  @ajbott @Telstra Population growth has overwhelmed the Telstra towers in lots of areas I am told, congestion causing a lot of the problems. I have been told towers are being upgraded over last 2 weeks but I imagine it is a slow process.

• 
  RochfordAlexAR (@rochfordalexAR) reported 52 minutes ago

  Do I need to be an ABN holder or otherwise registered as a business to try one of @Telstra 's business internet plans? If I try a business internet plan, is it going to mess up my residential phone service? Would I be forced to replace my modem?

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 54 minutes ago

  I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

• 
  calmingdown (@joey8bitz) reported 55 minutes ago

  @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

• 
  SNOOPREY (@SNOOPREY77) reported 59 minutes ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience