Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Adelaide, Melbourne, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny, Geelong and Albany.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Brisbane |
||
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Perth |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💧John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Jackobsen @mrmintslice Yep, and now we just need Telstra to make some smart costing decisions with its 5G network and the NBN will be bankrupted and gone forever. Along with the wasted $51 Billion.
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Ant
(@AntB77) reported
from
Melbourne, State of Victoria
@jendudley Telstra told me to stay on cable as they can guarantee better service
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Father Chris
(@FrChrisBedding) reported
from
Westfield, State of Western Australia
The gentleman suggested Complaints. So I asked to be put through. But Complaints is not open on the weekend. I asked if there was anyone in the whole organisation who could help me. He said no. I thanked him for clarifying why we are leaving @Telstra
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myknittingwool
(@myknittingwool) reported
from
Hobart, State of Tasmania
@roberthartleyf1 @LesStonehouse @Narjen53 never happen the recession is coming @abcnews wake up abc sad you soon loose the abc and may be lots of jobs like telstra
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Robert Hudson
(@manaz_d) reported
from
Sydney, State of New South Wales
@MrMDavidson @simonahac @Telstra Yes. But the problem is that the original message has no valid source.
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_|øš|-| \/\/@ñł£šś
(@JoshDWanless) reported
from
Melbourne, State of Victoria
@Telstra seriously you’re an absolute joke of a companythis is the third night in a row my internet has been down and then on top of that you’ve got to pay to enable port forwarding
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Matt Sutton
(@scruffymatt42) reported
from
Melbourne, State of Victoria
@AussiSassyGob Telstra are the worst.
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Paula Boardman
(@PaulaBoardman) reported
from
Sydney, State of New South Wales
@AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.
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Rem.0112
(@0112Rem) reported
from
Adelaide, State of South Australia
If I am Vodafone , I will developer a software name it 6g, ask Telstra together, all the cbd having free wifi, just need more free wifi signal, and then charge some money , input some speed, that ‘s it. Saving your money , making big income.
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Maggi
(@anothermedalmum) reported
from
Melbourne, State of Victoria
@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....
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Tony Sheahan
(@TonySheahan) reported
from
Melbourne, State of Victoria
I’m sure I speak on behalf of many Australian @Telstra customers when I say they’re customer service is an absolute disgrace. I don’t know what @andy_penn & his team are telling the off shore workers but it’s clearly a concern. Telstra’s rating should be that of 0 these days
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Merton Living
(@mertonliving) reported
from
Denman, State of New South Wales
Our internet/phones have been down since Friday... @Telstra @NBN_Australia
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Oliver
(@OliverNunis) reported
from
Melbourne, State of Victoria
@Telstra After 6 calls, and promises after each of them a case manager would contact me within 48 hours, over the course of 3 months; I have now been on hold for a further 2 hours trying to get your billing mistake resolved. The worse customer service in Australia!
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David M Goll -Dà Wěi #IlikeBillShorten
(@sytrader) reported
from
Melbourne, State of Victoria
Having to snarf my wife.s personal hotspot coz @telstra ADSL is so ******! We’re being duck-shoved onto @NBN_Australia tomorrow! **** @TurnbullMalcolm and @TonyAbbottMHR for completely ******* up a good idea! You two are so ******* stupid!#nbnfuckup
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Ben Cousins
(@BDC8495) reported
from
Sydney, State of New South Wales
Ah yes. Telstra throttling uploads making 1200mbit down completely useless.
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_|øš|-| \/\/@ñł£šś
(@JoshDWanless) reported
from
Melbourne, State of Victoria
@Telstra and your service and customer service is some of the worst I’ve ever dealt with!
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Rem.0112
(@0112Rem) reported
from
Adelaide, State of South Australia
6g software, use WiFi , ..... I just ...... but I could tell you, a whole Australia having Telstra air, and all the CBD having free WiFi signal
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Aston Hall
(@The_Atraxas) reported
from
Sydney, State of New South Wales
@Telstra its not June 3rd... broken internet connection for several days already... foxtel works...but net/wifi down.. id like an answer plz. 2194
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Will Deasy
(@willdeasy) reported
from
Sydney, State of New South Wales
@techAU @Telstra @SamsungAU Not to be a Debbie Downer but 4g used reach 250 when launched now sometimes it's 5mb down
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Father Chris
(@FrChrisBedding) reported
from
Westfield, State of Western Australia
So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.
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David Geelan
(@ProfBravus) reported
from
Gold Coast, State of Queensland
@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.
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Corné Kloppers
(@corneliusJK) reported
from
Melbourne, State of Victoria
Ps. I’m using a Telstra service to send this tweet @Optus
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gazza
(@biggazza77) reported
from
Port Macquarie, State of New South Wales
@Telstra hey guys you really need to look at your customer service because I just upgraded to a pixel 3 went into the Telstra shop and asked for help moving data from old phone to new and was told it costs $30 what kind of service is that to customers #badcustomerservice !!!!!!
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Stephen Reeves 🔫
(@smadge1) reported
from
Brisbane, State of Queensland
@Telstra Ok, the consultant I talked to couldn’t help me...
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mektronik
(@mektronik) reported
from
Melbourne, State of Victoria
@Telstra Sure. And as the guy who was responsible for ingesting every cell tower ping in the Telstra network for CTO Big Data Location Insights, and what I had to do deal with for lags and bursts, let's ask Julian Butler. Tell him it's D808445 calling
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The_Bearded_Pilot
(@Brett_Campany) reported
from
Newcastle, State of New South Wales
@Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone
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JarrodWeir
(@JarrodWeir) reported
from
Melbourne, State of Victoria
God dammit @Telstra. My cable internet has been down since Friday! Up until tonight, no outage has shown up on the outages site, although that’s NBN and says scheduled maintainance. On top of that, for some reason 4G is running at 2Mbps.
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Larry Bird
(@larrybirdizzel2) reported
from
Melbourne, State of Victoria
@SP_10 @Foxtel @Telstra just as bad with their shitty reception when trying to stream league pass on your phone. 😡
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_|øš|-| \/\/@ñł£šś
(@JoshDWanless) reported
from
Melbourne, State of Victoria
@Telstra your solution of having a 4G sim in your routers for when the internet down is completely redundant when it runs at 1mb/s
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Chris Caggs
(@ChrisCaggs) reported
from
Sydney, State of New South Wales
Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra