Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Townsville, Brisbane, Melbourne, Sydney, Canberra, Perth, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide, Warrnambool, Morwell and Maitland.
| City | Problem Type | Report Time |
|---|---|---|
 Townsville |
Phone | |
| Townsville |
Phone | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Masitch
(@Masitchh) reported
@Telstra @ugly__gf It’s not working right now
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Craig (Bonsai) Bryce
(@Boom1979) reported
@Telstra Just got the issue sorted... A full 24 hours later. To remove a bogus charge caused by a @telstra "mistake" and terminate my accounts took 24 hours of pushing and asking over and over again. Take note @Telstra if you want a customer to possibly return in the future DON'T DO THIS
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hldz_
(@hldz_) reported
How can it be 2021 and you guys can’t provide a service that is stable for more than a week? @Telstra
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Sam
(@_sammdam) reported
@OvertGGs @Telstra my internet keeps dropping in and out pls help
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Bruce Nibbs
(@Nibzeee) reported
@telstra the business where customer service is an oxymoron. About to enter the 6th hour of their “customer service”….. Please kill me now.
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Deyy Hypeman
(@PhantomLMAO) reported
@OvertGGs @Telstra my wifi is so slow help me fix it
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hldz_
(@hldz_) reported
@Telstra Hello Patrick this is in regards to my broadband/NBN service. Every single month I need to get a technician to fix my service. My internet after being fixed runs smoothly for a week then proceeds to drop out on an hourly basis.
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vZanical
(@vZanicalFN) reported
@OvertGGs @Telstra plz help my internet connection is down right now!
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NE oceanina
(@0ceanVFX) reported
@Telstra the main problems are to do with my pc and my parents and my own laptops, the phones and ipads drop out a little but its not much of a problem because most of what we use them for isint using internet
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💧 Brad Cahill
(@bradleycahill) reported
@Telstra you guys have been sending my business double bills for a service we cancelled 7 months ago when we relocated & moved premises.Every months we have to spend hours on the phone trying to sort this out to be told it is & every month the same thing happens again.Sort it out
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom not even 3 weeks later and we are down again! Fix your network, this is becoming a joke. FYI my neighbours Telstra is working perfect?
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vendetta
(@vendettaflory) reported
@Telstra very slow service in the Ipswich store today, something need to be done #slowcustomerservice
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anuruddha #GoEarly #GoFast #SaveLives
(@pebotuwa) reported
from
Officedale, State of Victoria
@andy_penn on @abcnews #breakfast said about @Telstra Loneliness Survey & wish to suggest also conduct a survey on disruptions and stress caused by its poor and frequently breaking mobile coverage in many areas, let alone Black Spots I have 3 services with frequent call drops
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Bruce Nibbs
(@Nibzeee) reported
@Telstra Have a look at me on your customer service chat line. It is now into its 6th hour and I’m sick of repeating myself. Cancel my account and I’ll go elsewhere.
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uglygf
(@ugly__gf) reported
@Telstra id feel less ******* lonely if you provided a better service for once
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Brett levin
(@iambrettlevin) reported
@Telstra need urgent assistance please as my broadband has been suspended due to NBN cutover however there is an issue with my cutover (ordered months ago) and awaiting an engineer. Was assured cable will remain connected until it was resolved. Please help!
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Wrath Northex
(@NorthexOCE) reported
Gs @Telstra ur internet is beyond ******* horrid
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Mark Saunders
(@SW0RDIE) reported
Day 7 and still no @Optus phone service and now day 3 of no contact makes me wonder what their customer service would be like if they didn’t introduce their ethos of“we aim to lead Aus in delivering outstanding customer service”🤔#shambolic #shocking @Telstra @VodafoneAU
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra Don’t hide your bullshit lies in DM’s The number you quoted is not the number I clearly showed you above they told me to ring. You get paid for wasting time I don’t, you tell them to call me, if they don’t get through it’s because I have a ******* **** service, keep trying
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marty
(@MartyTShort) reported
@Telstra customer service.... Is this the greatest oxymoron?
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iDrew
(@AussiemacJ) reported
@DanielBleakley And we got #Telstra owned FTTN crap in Clunes, rural Victoria - using old copper wiring in old Telstra street pits. Of course truffles has gold standard #NBN at Point Piper !
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NE oceanina
(@0ceanVFX) reported
@Telstra We tried to upgrade the internet speed and had some problems, spoke to the faults team then. They never got back to us with improving speed or what the issue was when they couldn't. I don't have a reference number
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DL
(@thedlsays) reported
Once again @Telstra provided me false / incorrect information. Absolutely ridiculous trying to sort through issues with the Telstra app. But, still can’t call Telstra without being a priority customer.
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Hayden
(@Haydenfreedom) reported
Twitter will be more helpful than Telstra. Apparently my nbn is in backup mode. Any idea how to fix that?
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Matthew O'Brien
(@Matthew76197677) reported
@Telstra Too bad you’re a pack of *****.
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Bruce Nibbs
(@Nibzeee) reported
@Telstra I’d rather it be in the public domain so others see the truth about how bad Telstra has become.
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Bamboozle_04
(@Bamboozle_04) reported
@OvertGGs @Telstra my internet is down
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Bruce Nibbs
(@Nibzeee) reported
@Telstra Now at 30 minutes since a customer support reply. True customer service.
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NE oceanina
(@0ceanVFX) reported
@Telstra It's FTTN, previously with Optus, speed was up and down but connection was solid. Since moving to Telstra continuously dropping out or not working. Green light will be solid but I'm suddenly disconnected from Internet or games.
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Pensive Handwringer
(@404Zygote) reported
@Emity @Telstra Theyre talking about staying connected to your bank account no matter how crappy the service. Afterall what can you do? Change to another provider that uses the same infrastructure...