Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (56%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Newcastle, Cook, Sydney, Tullah, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, and Launceston.

City	Problem Type	Report Time
Newcastle	Phone	27 minutes ago
Cook	Phone	17 hours ago
Sydney	Internet	22 hours ago
Tullah	Phone	1 day ago
Sydney	Internet	2 days ago
Brisbane	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John (@DJNMelbvic) reported 3 minutes ago

  @footyindustryAU Telstra is the major sponsor of rugby league. What is it doing to help junior league clubs??

• 
  A Wheelie Fungi M.Ci🚹♿ (@Antony_Clements) reported 8 minutes ago

  @GunjapartyOz @MikeCarlton01 @Telstra Y2k was fixed about 15 years before y2k. This was a simple time mismatch error and can happen on almost any machine regardless of the level of infrastructure or operating system. Try it yourself, set your system clock to some time in the past and try to update, then watch it fail

• 
  Barry (@Barry09044205) reported 15 minutes ago

  @TimLooker @ABCaustralia A government controlled Telstra could never have competed with the other Telcos.

• 
  Tim (@BattleSideTim) reported 16 minutes ago

  @Igh0108 The Telstra outage is on her watch. The Minister is ultimately responsible but you like her & that’s nice.

• 
  Question (@Philssay) reported 21 minutes ago

  If telstra can pay this woman Mullins every year . Then surely they can stress test their system to the point where they don't bring down the communications system across Australia .

• 
  Mo Jalloh (@MoJalloh) reported 21 minutes ago

  A nationwide Telstra outage took down Triple-Zero calls, transport and EFTPOS, months after 400+ jobs were shifted to Infosys in India. The CEO on $6.7m was overseas when it hit. The union called it what happens when the bottom line beats critical services. #Telstra #Offshoring

• 
  Rob Ryan (@Berts_Folly) reported 23 minutes ago

  @winty1976 @blowingtom2 @Kerrynne_Liddle It's odds on that many Telstra executives face serious questions about the outage. People 'test driving' or other 000 emergency system indiscretions will inevitably attract scrutiny during this period.

• 
  Mr.MojoRisn (@Totally4yeah) reported 23 minutes ago

  @WInsufficientia @PaulBongiorno Telstra may be a private corp, but Albanese’s Labor government literally contracts Telstra to run Triple Zero — the federal emergency call service. That’s why ACMA and the Triple Zero Custodian are investigating right now, and why Labor can hit them with up to $30 million in fines. Your history lesson is sloppy: partial sales started under Hawke/Keating Labor, final tranches under Howard. But that was 20 years ago. Albanese has been “fixing the LNP/PHON mess” since 2022 — and the result under his watch is a software bug that wiped out 600+ Triple Zero calls, stopped trains, triggered hundreds of welfare checks, and may have killed someone. Blaming 1997–2006 ghosts while your government fails to enforce basic oversight on critical infrastructure today is pure deflection. Stop whitewashing another Labor failure, puppet.

• 
  Richard (@dickster1907) reported 24 minutes ago

  @dean_dene @PaulBongiorno @DrJulieAH Yes because the Prime Minister is running the Telstra network. FFS. These LNP idiots are truly idiots.

• 
  Andrew B (@braskic) reported 26 minutes ago

  Has Telstra **** the bed again?

• 
  Driver_x_oz (@driver_x_oz) reported 26 minutes ago

  @Anneeokeefe Hardly it’s that Telstra and VicTrack completely screwed up the communications network resilience and redundancy. If they had done their jobs properly this wouldn’t have happened.

• 
  A K (@AK22762976) reported 26 minutes ago

  @PaulBongiorno Oh woe is me ! Just purchase a sim card supported by Optus [this is redundancy contingency] when Telstra goes off line swap out their sim & slot in the backup & vice versa. Alteratively purchase a dual sim phone which allows you to switch between service providers

• 
  Raptor Driver (@DriverRaptor) reported 28 minutes ago

  @freedom4UU Telstra's pricing is over the top for every consumer! To be fair, Telstra needs to bring their prices way down to compensate everyone affected by their F_ck up!

• 
  Tony Walton (@TheCyclonesSka) reported 29 minutes ago

  @Telstra GREEDY ARSEHOLES! Vicki Brady, your head can roll!! You head a greedy company that does not give a **** about its customers. YOU. CAN. GO!!! Arsehole!!

• 
  DespairingIndividual (@BritIndividual) reported 31 minutes ago

  @Telstra My internet was offline for 12 days (unrelated to recent mobile outage). I was repeatedly told by the techs that I would receive a proper refund for the mussed time. You have now only offered $14 and your support chat keeps closing the chats!

• 
  Subhashree Sahoo (@Subhashree50520) reported 32 minutes ago

  @australian Attacked my professional things after @LinkedIn was updated to MSFT details. Do u register IND folks coming from MNCs documented for Telstra business? Went through some horrible nuisance created by some folks to present a different opinion about my career track.

• 
  Sofia 😷 (@SofiasSnippets) reported 33 minutes ago

  @MikeCarlton01 @Telstra My service is still intermittent.

• 
  Keith Sutherland OAM (@KeithSutho_OAM) reported 34 minutes ago

  Just another @LiberaAus MP who thinks they can use the terrible Telstra outage as a point scoring issue because leader Angus Taylor will support them 👎🤬😈 #auspol

• 
  Tim (@BattleSideTim) reported 35 minutes ago

  @Nolongerscot @madwixxy @BarbaraHFlowers Well it sort of is an emergency if it’s not going through & the Minister in charge was rushing back from holidays.I mean let’s apportion blame to the relevant minister here & Telstra who wanted exclusivity. At least we now know we need a back up,as it affected a lot of industries as well as 000. So quite a potentially dangerous situation & thanks for the spelling correction.Silly me.

• 
  smoops (@breenybreeny7) reported 36 minutes ago

  @TerenceMcCart14 Can I use them to call 000 in an emergency when there is a telstra blackout?

• 
  B. B. Bubble Bro (@buzzingburner) reported 40 minutes ago

  ******* hell the editing in the Saturday Age is abysmal. "Although it was not particular[ly] long by his standards," Fiona Byrne on Hinch "Brady and Ackland fronted the [media/public/nation] with confidence" Nick Bonyhady on Telstra outage 1/2

• 
  BeeYen (@BeeYenChan) reported 40 minutes ago

  The government’s big idea for fixing telco failures? Slap them with a $7.3 billion spectrum renewal tax — almost double what Telstra considered fair value — then threaten massive fines for triple-zero outages. Gartner analyst Khurram Shazad said it outright: this can do the opposite of strengthening resilience. Telcos are already stuck with stagnating revenue growth. These inflated spectrum fees just crush their margins harder. So they do the obvious thing under pressure. They stop spending on actual redundancy. No secondary backup power systems at base stations. No automated routing failovers. No diverse fibre backhaul paths. Capital expenditure gets deferred instead. The core network becomes brittle. One software glitch or timeserver ****-up and failures cascade into proper disasters. High spectrum costs simply extract the economic surplus from the sector. Networks look faster on paper because of the shiny new bands. In practice they are significantly less resilient when it actually matters. When the next outage hits and the “improved” networks fall over anyway, who gets the blame?

• 
  Marco Bogaers🇳🇱🇦🇺 (@MarcoBogaers) reported 43 minutes ago

  @strangerous10 Does Sarah Martin really think such a thing couldn’t happen if the Government owned Telstra? Bad management is bad management. Government is full of bad managers. Technology is constantly changing and such occurrences will happen again - Govt, public or private.

• 
  Angry E𝕏ile 🇺🇦 (@AngryExile) reported 50 minutes ago

  @latikambourke Bloody hell. The Telstra outage was worse than we thought.

• 
  Gunjaparty (@GunjapartyOz) reported 52 minutes ago

  @Antony_Clements @MikeCarlton01 @Telstra Did you fix it yourself did you? Amazing. I’ll let you explain your solution to the Telstra system programmers.

• 
  PROFESSOR RODGERS SPEAKS FOR THE HARD WORKING AUST (@HelpRodger) reported 52 minutes ago

  To all the Telstra bashing fkwits. At any given moment, Telstra’s network is literally handling trillions to tens of trillions of low-level operations and technical events every single second — packet routing, signal processing, authentication, error correction, handovers, and more — across millions of devices, base stations, and core systems. Complex systems this large will fail occasionally. That’s not a defence of Telstra; it’s reality. The real issue is how dependent we’ve become on a single network. Any critical service, business, or individual relying on it should have a dual-network backup (another provider, satellite, or dedicated failover) ready to kick in. Blaming Telstra alone misses the point — build resilience into what matters. Don't blame Telstra,blame yourself for not preparing for the possibility of failure.

• 
  Sarisa sandy lindsay (@Sarisasand6rzp) reported 53 minutes ago

  gang Thailand Australia business online my location data internet WiFi Optus Telstra’s Vodafone unknown network my location gang student be I Ning university NSW Vitoria Melbourne Australia

• 
  Wanting Fun (@curious_paul) reported 54 minutes ago

  @MlsMichael @KatyKray73 Oh, dear, you really have some issues. Not a Labor nor Greens voter, just anti violence, fools, and pro business. What has Telstra got to do with dodgy imports of building products. You struggle to even get your posts correct, guessing IQ below 80. Language suggest IQ of sub 70.

• 
  Mr.MojoRisn (@Totally4yeah) reported 58 minutes ago

  @AlastairClimate @PaulBongiorno Telstra (not Tesla, genius) was privatised by Howard, but Albanese’s Labor government directly contracts Telstra as the Emergency Call Person for Triple Zero. That’s why ACMA and the new Triple Zero Custodian are investigating, and why Labor can slap them with up to $30 million in fines. This wasn’t some 1990s relic. A software defect triggered a nationwide meltdown on 8 July 2026: 600+ Triple Zero calls failed, V/Line trains halted, payments and services crashed, hundreds needed welfare checks, and police are investigating a death potentially linked to it. Telstra itself admitted a secondary Triple Zero fault the next day. Your desperate “privatised decades ago, not our problem” line is pure hack deflection. The federal government has statutory oversight, regulatory power, and contractual responsibility for critical emergency infrastructure right now under Labor. Stop peddling ABC-grade spin for a clapped-out regime that can’t even keep Triple Zero working. Crawl back to your echo chamber.

• 
  Barbars (@Barbars80313595) reported 1 hour ago

  @NoticerNews @craigkellyAFEE Telstra: Mumbai Telco network engineering graduate play ground…ffs..sack the CEO