Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Townsville, Adelaide, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
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| Melbourne |
Wi-fi | |
| Brisbane |
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| Sydney |
Phone | |
| Townsville |
Phone | |
| Adelaide |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Maxicoley
(@maxicoley) reported
Hey @Telstra, I’m a new NBN customer and providing some feedback. I find it amazing that a telecommunications company has customer support text service line and that I can’t actually talk to a person to resolve an issue. Blows my mind.
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Patrick McGucken
(@McguckenPat) reported
So anyone else unable to connect to Twitch? What's even more wild is ALL Twitch channels are down, NY Times is down, the UK Gov's site was/is down, I've heard PayPal. Telstra was down for me too. I've read it's a major hack attack, how it's conducted though, no idea. Just me??
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra The Telstra Complaints team told me I had nothing to complain about. Telstra didn't care that sick kids lives were put in danger. I complained and got nowhere, and my case was closed without resolution. Absolutely disgusting behaviour. Happy to discuss this in the open. No DMs.
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☂ Newcastle Guardian🇦🇺
(@NewcastleGardia) reported
@craig_troth @MissHissyKat @GailClifford7 Just started sprinkling here about 30 mins ago. How did you end up with your Telstra problem, get it resolved?
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💧Shiv 😷
(@BLShiv) reported
@simonahac @Telstra Wireless plans are not fit for home internet use for this reason. It is a scam and Telstra contributed to this problem by failing to upgrade ADSL2+ many many years ago. Thanks Johnny H for this mess.
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Dr Complex Plane
(@kekule6) reported
@simonahac @Telstra It seems that capital is exploiting customers as free labour these days as it is only through personally determining how to solve an issue that most contractual issues get resolved. I wonder how much our time adds to profit?
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Queenager/Millennial Mother Falcon
(@oneda_woman) reported
@simonahac @Telstra Urgh, don't sugar coat their customer support. Don't publicise this like they actually did anything. I'm glad you got what you needed but my god, these giants are PAAA-LAYING with their customers NON. STOP. They're giant corporate babies. Don't praise them for the bare minimum.
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🎀🕯️beigewash 🔥💧🌱 FEDERAL ICAC now!!!
(@beigewash) reported
@simonahac @Telstra Amazing how a high profile & a well followed social media account can make a sudden improvement to the Customer Service you receive.
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SusieAcacia
(@SusieAcacia) reported
@simonahac @Telstra Gave up using Telstra more than a decade ago…absolutely hopeless…issue after issue and always took forever to resolve. Been with Optus ever since, one issue, easily resolved.
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Mark Young
(@Mark_Young05) reported
@simonahac @Telstra That's why I switched over to Aussie Broadband as soon as the NBN became available a few years back. Never looked back.
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Jesse Brasco
(@JStagoll) reported
@PervyPimp Yeah, so that's actually really messed up that Jordan blamed them for that. It's like blaming Telstra for having a customer service line. It's actually just a line to call and ask how to navigate Centrelink issues. Like which of the 100 phone numbers to call, what to say etc.
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Damon O'Sullivan
(@damonosullivan) reported
@gemcarey Down for me on Telstra
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Vision 👁👁👁
(@vision_iii) reported
@migga Telstra down, TPG is working fine
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KT
(@Kirstie0310) reported
Oh @Telstra I think I’m done. Nearly 30 years, home phone, internet and three mobile phones & I have spent 4 days trying to fix my bundle billing & all I got was an offer for $10 credit. I don’t want a credit. I want it fixed. Aldi prepaid sims are looking good.
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steve beams
(@dazzlerrange) reported
@RonniSalt @simonahac @Telstra modelled on the Centrelink phone system....designed to get rid of the problem...you....give up or die, they don't care
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ben@massblock
(@massblockben) reported
@Telstra @chriskelaart So agree here, I submitted a move order 2 weeks ago, the Telstra support messaging app is horror show. I have been told nothing short of 8 times “sir you have a case manager and you should expect a call in 24-48hrs”. I still laugh at how I fell for this 8 times. Telstra is losing
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John Chandler
(@JChandler66) reported
@simonahac @Telstra What I really dislike is the dampening down of the up and download speeds to below the contracted levels. On purpose and against any rational reasoning. Our NBN Wifi tower feeds directly into the main arterial but we get ridiculously slow speeds. Hours spent on the app!!
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Cosmic_Cycle
(@CycleCosmic) reported
@simonahac @Telstra WTF? Another organised crime family?
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David Burns
(@davidiburns) reported
@RonniSalt @simonahac @Telstra Absolutely! No support. No customer service.
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Reegs
(@ReganAM2210) reported
It’s been almost a month with out NBN! Hey @Optus how long do you guys take to get a connection up and running because the bafoons over @Telstra still haven’t got my service working?
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Lala Cat
(@lalakala778) reported
@simonahac @Telstra Definately Ive had an issue with the latter, seventh staff person I spoke to finally sorted out the issue.
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ben@massblock
(@massblockben) reported
@Telstra How about tech support using the Telstra App 😭 that’s a fun game.
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Craig Field
(@CommsCraig) reported
@simonahac @Telstra That kind of customer service policy sees customers walking out the door. Luckily the SM team were fairly quickly onto it You are totally right on having a a quick upgrade boost button for the month so you can add data easily for a fee when you are out. Simple, quick, no drama
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Doc 黄 🐀🐁why do we have a PM who smirks & shirks.
(@DocWSJames) reported
@simonahac @mishyloan @Telstra Main reason went with Optus, whilst living with sister & broinlaw, only Telstra able, absolutely useless. Touchwood not had 1 issue with Optus since moved.
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Jinny W
(@JunelleW) reported
@RonniSalt @simonahac @Telstra Agreed! Will never go back. I left Darwin to move to Melbourne, asked for disconnection.(at huge cost of contract break) they then continued to charge me for calls made from new tenants and refused to believe it wasn’t actually me! Unreal. Took months to get a resolution!
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Squirrel🌏
(@SquizMakesNoise) reported
@RonniSalt @simonahac @Telstra Used to work for a Telstra owned company doing website support, back in the days when the call centres were in Australia (cheers for the 457 visa btw). Worst thing they ever did was outsource overseas. Our team was bloody awesome, actually cared for the user, but too expensive.
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SamWise
(@SamWise4Peace) reported
@Telstra @Telstra_news @TelstraBcast is there any issue with your wifi and mobile data network in Mascot, western Sydney? Internet connection is suddenly extremely poor or not there !!!
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Dianne Edwards
(@DianneE15981036) reported
@RonniSalt @simonahac @Telstra Heard from an Insider in the upper echelons of Telstra Marketing that they are moving further away from Customer Service. My friend intends to move on.#abandonTelstra
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Luke 🏳️🌈
(@lukeacl) reported
from
Townsville, State of Queensland
@ReganAM2210 @Optus @Telstra If you don’t have much luck get in contact with Aussie Broadband and connect with them. They don’t **** around like the big guys do and they’re direct and up front.
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Don't Mess With Tess
(@NomessTess) reported
@RonniSalt @simonahac @Telstra I left them 21 years ago because of their customer support. Went to Optus and been there ever since... night and day!