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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Ceduna, Cook, Brisbane, Loxton, Hobart, Smithton, Penola, Adelaide, Kadina, Queenscliff, Maitland, and Matakana.

CityProblem TypeReport Time
Perth Internet 2 hours ago
Sydney Phone 2 hours ago
Sydney Phone 3 hours ago
Melbourne Internet 3 hours ago
Sydney Internet 4 hours ago
Sydney E-mail 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Kuldeep3085720
    Kuldeep Sharma (@Kuldeep3085720) reported

    @Telstra I buy second hand device now any chance ? My phone is network lock country lock

  • squirtlesma
    AlloAllo (@squirtlesma) reported

    @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

  • oliverjanik
    Oliver J (@oliverjanik) reported

    @loftwah I will never understand people who stay loyal to telstra or Optus

  • MynoteTa
    thomas armstrong (@MynoteTa) reported

    @toiletpaperaus1 No only did they sell off Telstra, they lied about it. Promised hand over heart they would not sell all of it knowing full damn well that they absolutely had to. It was always going to be all or nothing. Absolute ***** then and still are!

  • electricfuture5
    Electric Future (@electricfuture5) reported

    @karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised

  • CatZebraDog
    CatZebraDog (@CatZebraDog) reported

    @Mr_Fanta_Pants @Telstra You’re contracted for the MRO not the network access. All network access is month to month now.

  • willgotsis
    Will G (@willgotsis) reported

    @Gatty54 Same thing happened to us few years ago. Telstra, JB Hi-Fi, lucky it was all at like 3am and our bank put a hold on our card (debit card). We found out it was a girl in reception at a hotel we paid for. We confirmed details with her of card over phone. Never again. Ours was $9K.

  • BillySisu
    Bill (@BillySisu) reported

    @TheNoisyTrunk @Caitlen2310 @adrian_couper When LNP min. Richard Alston was asked which parts of Telstra he had sold, Was it Yellow Pages or the GSM network, etc, his eyes glazed over and he confessed he sold a 30% tranche of THE ******* LOT. Which is why NBN needed to build a new fixed network at huge public cost.

  • cwgardiner
    Craig Gardiner (@cwgardiner) reported

    @telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.

  • RonHenryCC
    Ron Henry (@RonHenryCC) reported

    It is OK @kayo It casts well from the phone. I suspect using 5G. So it is possibly a @Telstra server problem.

  • AronRoach7
    Aron Roach (@AronRoach7) reported

    @taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.

  • Andrew_Godman
    Andrew Godman (@Andrew_Godman) reported

    @Telstra Yes, they said there’s no issues…

  • Stevesteve9876
    Steve (@Stevesteve9876) reported

    @AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.

  • galumay
    Ricky🏄🏼‍♂️🦋 (@galumay) reported

    @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra For many moons my internet connectivity has been of an unstable condition, the mighty 5G network cutting out frequently which proves to be troublesome, especially during my prospects of entertaining an online audience.

  • 7NewsAdelaide
    7NEWS Adelaide (@7NewsAdelaide) reported

    Police are searching for a second suspect after a copper cable stealing spree left dozens of homes without internet in Morphett Vale. Both ends of a cable had been cut in Telstra pits and dragged hundreds of metres down the road. Police say they spotted an SUV with a large amount of cabling on the ground before seizing various power tools from inside the vehicle. A 41‑year‑old Christies Beach man has been charged with theft and going equipped.

  • MarkoMatvikov
    Marko Matvikov (@MarkoMatvikov) reported

    @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

  • Peter81945442
    Peter (@Peter81945442) reported

    @ALDIMobileAU If you start using ALDImobile you can never leave. I have been trying to port my phone number to Telstra but they refuse

  • Kouvaau
    Kouva (@Kouvaau) reported

    @AFL @kylie @Telstra Big yawn.

  • Max51973563529
    Max (@Max51973563529) reported

    @AFL @Telstra How ******** did Lindsay not get it?

  • tofar1
    Bryn Davies an OA dad (@tofar1) reported

    @VGreg82063 @Telstra ****, if we're including the wheatbelt, I have no phone reception 3km from Kulin. But I thought scarborough would be a easy fix so I can watch netflix the next time I'm in the city.

  • maranatha_71
    David S Salkeld 😎 (@maranatha_71) reported

    @Telstra I can not sign into your app as I already have an account, but it's attached to a defunct email. Please help.

  • TheNoisyTrunk
    The Noisy Elephant (@TheNoisyTrunk) reported

    @adrian_couper "Telstra is a perfect example. The public owned it, public funds built it, and then the government sold it back to us as shares, what a ‘great deal’ for the people, right? In reality, the public purse lost a reliable income stream, and most everyday Australians (the ‘mum and dad’ investors) ended up on the losing end. Institutional investors and super funds snapped up the lion’s share, while retail investors often saw their holdings underperform or get diluted over time. The privatisation was framed as empowering the public, but the system was stacked in favour of the big players from the start. What John Howard did was sold the golden goose that lays eggs to pay down debt to make himself look good. Short-term.

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • JimboJones2025
    Jimbo Jones (@JimboJones2025) reported

    @Telstra How about you fix your connection as well. Biggest Australian telco and still having network issues. What crap are you

  • Hellie1982
    ❤Hellie❤ (@Hellie1982) reported

    Now the only thing left to do is the dumb stupid telstra ad walk around my house. WE ARE SO BACK!!

  • tommygnr
    GTCE (@tommygnr) reported

    @TurboDungstorm @taipan168 Worst part is they still think Telstra is the most evil player in the game. (Although slightly less evil since they got rid of that pesky Yankee Sol Trujillo 🙄)

  • joshatticus
    JoshAtticus (@joshatticus) reported

    @ElManuSantander Wait, technicolor? The same company that makes the garbage Telstra smart routers?

  • UniqueImagesAus
    Unique Images Australia (@UniqueImagesAus) reported

    @BassonBrain @Jessdistrict11 @SpaceX I live 10km from the ocean, between two major cities. No phone signal in many many locations on our major highways. Cannot send a text while talking on the phone. I have two Telstra numbers, highest cost plan. Without Starlink mini mounted in everyone of our commercial cars, no comms. Australia has no world class highway connecting cities. Has no coastal phone network or fast internet. It’s 2026 and I though I would be in a flying car, reality is I cannot make a call and text simultaneously.

  • gav_mck
    Gavin McKenzie (@gav_mck) reported

    Can someone financial explain the term 'conduit foreign income' @Telstra has decided to declare 1.0 cents of their dividend as conduit foreign income, wtf #shares #dividends