Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba, Treeby and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
TV | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Renata
(@itsrenatak) reported
There are a few CEOs of big companies resigning like I heard in the news that the CEO of the Star City Casino in Sydney Australia is stepping down from his job and also the CEO of the big telecommunications company Telstra is leaving their job too.
-
Erbigimbi
(@Erbigimbi) reported
Telstra>Tpg>Felix Porting request. Sorry, Felix Didn't do it. Dodo: we just fulfulled the porting request.... TPG hung up on me twice. It's their network.
-
christine tiley
(@ticley) reported
@Telstra you continue to ignore me and the Telstra website is NO help at all for my problem. Hopefully another provider will solve the problem. Goodbye.
-
Erbigimbi
(@Erbigimbi) reported
@TPG_Telecom Telstra>Tpg>Felix Porting request. Felix: We didn't do it. Dodo: we just fulfilled the porting request.... TPG tech call dropped out twice. It's their network. Where's the responsibility. Felix: call back on Monday. No phone until then?
-
Greg Vaughan
(@Vaughan13Greg) reported
@Telstra @PatrickJaeschke Your responsibility as a company is to provide a service which your PAYING customers can rely on. You are delivering a product which can only be described as a massive fail. Endeavouring to appease the masses with social media fluff with no substance is just patronising.
-
Gimme Abreak
(@FairDinkumOK) reported
@ScallywagRay Our internet is down for 11 days...get that 11 days!! Telstra too understaffed to do better but luckily my son an IT expert & so I'm back on my computer & Netflix via my smartphone. Otherwise I was going to go mental watching Free To Air for 11 days😡
-
Erk
(@ErkAtHome) reported
@Telstra Too late, Phil. It was never good enough, I lost count of stuff-ups with mobile phones, broadband, Foxtel. Took all my services, one by one, and went elsewhere.
-
ally🇦🇺Christine 🇺🇦2570
(@AllySultana) reported
I just got a data warning informing me I have used 2.8 gigs of data, well telstra, thanks for that, but I have 80 gigs I have to use in 3 days or else it's wasted so chill the heck down and let me use it..
-
Shelleigh32
(@Shelleigh32) reported
6 hours on hold @Qantas so far…. REALLY! You cancelled my return flight for an overseas holiday. No explanation. Get an error when I try to “manage my booking” as you suggested, and I thought Telstra were bad….
-
casandra angela 💉💉💉
(@ashamedaustrali) reported
@AlexBallhausen @gwendabgilbert Hope your recovery goes well. I live remotely paying Telstra for 5G get 3G with no mobile data & patchy phone service at my house if weather bad. Won’t say what I told Telstra when satellite phones was suggested years ago.
-
Jamie Nicolaou
(@JamieNicolaou) reported
@Telstra It’s a waste of time, nothing ever gets done. We can’t run our business without the frustration of extremely poor internet, so Starlink is on the way and I’ll cancel my Telstra bigpond account.
-
Jess Hyles
(@JessHyles) reported
@AdeleOffley I lose @Telstra mobile service every day when I drive to work, 20mins from our capital city! It’s definitely not just people in remote areas getting frustrated
-
Gimme Abreak
(@FairDinkumOK) reported
@ScallywagRay Sure, if you don't need it for work but my son needs it as a TAFE teacher on Zoom for multiple TAFEs in our rural area. Telstra says problem up the road & screw you - we won't be fixing it for 11 days. Thanks @Telstra
-
Gimme Abreak
(@FairDinkumOK) reported
@Telstra Wow, how good is this #auspol. I got a real bloke (not a robot) from @Telstra (Phil) to help me with my internet outage. If he comes good with his promises, I want to buy him a beer.
-
💧Proinnséas (she/her)
(@proinnseas9) reported
@Suzeme @mbismark @baradhili It uses the Telstra network too so good coverage
-
O.Rexx
(@o_rexxellent) reported
@abcnews What the point? In our area the fed govt funded one operator only (Vodafone) with already awful coverage to build a new tower in our area. Meanwhile Telstra and Optus coverage remains as awful as ever.
-
christine tiley
(@ticley) reported
@Telstra You people have constantly refused to fix my internet problems now you’ve cut my internet speed because I’ve used up my data allowance. I’m leaving looking for another provider after 30 yrs as a Telstra customer.
-
skiipefn
(@skiipe1) reported
@Telstra fix my internet
-
Gimme Abreak
(@FairDinkumOK) reported
@ScallywagRay @Telstra When you privatise an essential service like Telstra -companies cut services to the bone and so we end up with an inefficient service with a backlog due to fewer staff.
-
carlosthedwarf?
(@carlosthedwarf_) reported
@MicrosoftAU @xboxanz support is useless, requested a callback yesterday to cancel a ghost Game Pass sub I can't cancel (thanks Telstra 🙄). Callback kept dropping out because signal here is patchy. Can't request a new callback until "next business day" yet it's been 26 hours
-
Jaci
(@jaci_wiley) reported
@Telstra Hi Michelle. My new modem is now connected. It's turned itself off at least five times since tech support finished. It must have been a hellish call for her - the phone connection cut off four times & was impossible to hear clearly a lot so we missed info, repeated, talked over.
-
Mon
(@NotDarknessxx) reported
@xMissPanda_ You’ll get it 😭😭 you are so close fingers crossed Telstra do their **** and fix it in time 😭
-
darts
(@mitchelldarts) reported
@Telstra Hello, is there an nbn outage in Tweed Heads South 2486?
-
Deb McCann
(@DebMcCann6) reported
@mbismark @RobynSchofield3 Telechoice also offer good products that include international calls to some countries. Unlimited Oz calls (they use Telstra network so good coverage) and decent data included. I only pay $25 per month.
-
JT Photography and Digital Art
(@GraveWhisperer) reported
@Telstra One moment telstra tells me there is. Next minute it's supposedly fixed and they don't know why my phone AND tablet won't work. Then next minute you seem to make an excuse for the utter bullshit by saying there's an outage again. I just looked and it says no. "Expert" said 1/2
-
Shelleigh32
(@Shelleigh32) reported
6 hours on hold @Qantas so far…. REALLY! You cancelled my return flight for an overseas holiday. No explanation. Get an error when I try to “manage my booking” as you suggested, and I thought Telstra were bad, but Qantas customer service would be the worst ever.
-
******
(@gokunaruto3000) reported
@Telstra Unless my problem is with your wholesale service
-
Erk
(@ErkAtHome) reported
Good riddance to @Telstra - crappiest customer service (“You can have monthly discount as long as you keep your account with us”, only to then, after one year, keep sending me full price bills). Never again. Don’t appreciate deceit.
-
LittleBlueWren
(@charmie13) reported
Typical weekend stunt from useless @telstra with crap internet & mobile data ongoing since 26 FEBRUARY. As I watch a frikking misleading ad on FTA telling me Telstra is Australia's "best network"! 🤬🤯 More false, deceptive advertising from lying cockwombles. #Telstra stinks.
-
Nick
(@nickspilly) reported
@Optus You guys are quick to charge but your service was down for 5 days last month. And when Telstra service goes down for some unknown reason yours is stretched to its limits and then same thing happens. Not good.