Telstra Outage

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Telstra problems in the last 24 hours

Telstra Outage Chart

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(50.86%)
Phone
(30.60%)
Wi-fi
(8.01%)
E-mail
(6.39%)
Total Blackout
(2.88%)
TV
(1.26%)

Telstra Outage Map

The most recent outage reports and issues originated from Sydney, Melbourne, Newcastle, Brisbane, Coomera, Caulfield South, Perth, Germantown, Adelaide, Bendigo, Emerald, Katoomba, Cottesloe, Hobart and Elsternwick.

Sydney Internet
Melbourne Internet
Melbourne Internet
Melbourne Phone
Sydney E-mail
Brisbane Internet

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • SketchyFletchy Fletcher Thompson (@SketchyFletchy) reported

    @abrasion @NickRossTech Ah, they’ve delayed long enough for Telstra to roll out the mythical 5th G and chump block any competitive rollouts. Desperate will lap it up, despite typical congestion and cost issues. That will be be excuse to mothball and sell off fibre network for a song. I hate being right.

  • colonelbod Eric (@colonelbod) reported

    The house @Telstra internet is so bad for streaming that I have to mobile hotspot my @VodafoneAU data to get a decent viewing... Oh and a decent old excess data bill #loselose #6065

  • BloodBarricades BloodBarricades (@BloodBarricades) reported

    When @Optus keep trying to blame your router for issues but you constantly get 100% packet loss moments like this (this is mild compared to what I usually get) seriously Australian telcos are awful. Also blaming @Telstra and @NBN_Australia

  • edronmonds Ron Edmonds (@edronmonds) reported

    @Telstra Hi, sorry for slow reply... all links in the email lead nowhere. It's mostly the "Your 30 day nbn satisfaction guarantee" link I need. I foolishly switched from cable to NBN and now my speed is less than half of what it was.

  • cyclopath967 Dave Jefferson (@cyclopath967) reported

    @kcarruthers @Telstra I had 2 weeks of this a month ago. No explanation, no compensation for lost service. Hopeless.

  • Brett_Campany The_Bearded_Pilot (@Brett_Campany) reported from Newcastle, State of New South Wales

    @Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone

  • ArachnidDentata Dr Octoped (@ArachnidDentata) reported

    @Telstra the NBN went down and I was promised extra mobile data. It didn't appear. 7 phone calls later, 3 staff hanging up because the problem's too difficult, no apparent notes on my file and only one discussion ref number given. What a terrible experience.

  • petercapedavies Peter Cape (@petercapedavies) reported

    @TelstraEnt Hang your head in shame Telstra.

  • videodeezy Deezy (@videodeezy) reported

    10 year #virgin customer trying to move to #optus. Just had the worst experience, switching to #telstra

  • jimmypashley Jimmy Pashley (@jimmypashley) reported

    @Telstra Joke - we can't a continuous 3G service …. and paying top money 🧐😒

  • LizPata Liz (@LizPata) reported

    @Telstra Apparently an outage happening in my area but only Foxtel not working in my house. It’s getting more real my break up with Foxy. #payingtopdollarfornothing

  • jimmypashley Jimmy Pashley (@jimmypashley) reported

    @Telstra paying top shelf money for a bottom shelf Wireless connection....pretty bad. 🤑 @Telstra Truly is a waste of time ..

  • DabuDunubi 🖤never❤ceded💛 (@DabuDunubi) reported

    @AmyThunig @Optus Ugghhh ive had no internet for a week now. It slowed down gradually over 2 months and now it's just kaput. @Optus says it's the NBN. Apparently im being sent a dongle on Monday. I wish I had options but Telstra and Optus are the only telcos that work up here.

  • DrSarahJWhite Sarah J White (@DrSarahJWhite) reported

    @AmyThunig We moved to Telstra who despite their problems and expense at least have good coverage. Good luck!!

  • JakeMarcusW Jake M (@JakeMarcusW) reported

    @MilingimbiGirl @senbmckenzie Touche about Kezia...that was a bad example, but my point stands. The Nats just shit me to tears how they're just 'yes boss' to the Libs - they used to have a spine and get better outcomes for the bush e.g Telstra privitisation deal.

  • dmoriarty5891 Daven't (@dmoriarty5891) reported

    @werewolfqween @Optus I went to the Telstra shop to sort out an issue with my broadband a couple of months ago and they couldn’t help because their net and phones were down.

  • zhon9s َ (@zhon9s) reported

    i thought telstra was down all day but i somehow accidentally turned my mobile data off

  • Cookiemo1 Cookiemo (@Cookiemo1) reported

    @Telstra I have been trying to join Telstra plus for over 2 weeks and I am getting no where. I went into a T shop and they were lovely but couldn’t do it either. HELP. I’m not happy.

  • TwitchPrimeLoot Cozmarr_ (@TwitchPrimeLoot) reported

    @sMousssNZ @SparkNZ Spark doesn’t go well with Telstra host in CoD, It’s okay for some people but when I used to play on a Telstra host it was terrible so I stopped playing comp all together . Sparks service is really good tho, never goes down

  • cobratpp cobratpp (@cobratpp) reported

    @Telstra @bigmanbew Outages in this area have become a monthly occurrence with little info into the causes of the faults. ETA of service coming back blows out beyond what’s stated, website is useless.

  • Meh_Ink Meh Ink (@Meh_Ink) reported

    @Telstra Hi. No velocity internet service. Service page says no outages at my address. Have rebooted modem. Nothing. Can't use automated fix as it just goes round in circles. Tried calling but keep getting disconnected. I'm trying to work and can't.

  • GypsyHart73 Clare (@GypsyHart73) reported

    @Telstra I have just been told “the time frame is 24 hours”. However the restrictions have been in place for 60 HOURS!!! This service is incredibly bad and your call centre operators apparently can only follow a script. The compensation which is owed to me is growing by the minute

  • GypsyHart73 Clare (@GypsyHart73) reported

    @Telstra There was a billing issue which has been rectified and that occurred 61 hours ago.

  • stephenjaoates Stephen Oates (@stephenjaoates) reported

    @gabster0191 Recently had issues with adsl as well. My understanding is that your isp is responsible for wiring from curb to wall socket and Telstra from exchange to curb.

  • thejamestasker James Tasker (@thejamestasker) reported

    @Telstra I was told someone would call me back. This never happened.

  • belindasmilne Belindasmilne (@belindasmilne) reported

    @geoffrey_payne @lynlinking @JamesStuht That’s very kind. My tip would be to never allow anyone remote access to your computer, especially if you don’t know them. Also: NBN, Centrelink, ISPs, Telstra, the tax office, Windows tech support, etc. don’t do cold calls! If in doubt, hang up and contact them directly.

  • SecretCommando REEBOK PUMP (@SecretCommando) reported

    @GordyPls @iiNet @TPG_Telecom Their site said services were all fine - but being in South Brisbane (because of the Hospital / Exchange / Telstra fibre debacle) is a bit like being in a service area island. Providers seem to have special rules/statuses for us.

  • maura_fitzie Fitzie (@maura_fitzie) reported

    @Telstra Nope, didn’t help.

  • Erika30733301 Erika (@Erika30733301) reported

    @Telstra She said that somebody would definitely look at the problem tomorrow (Friday). It took less than 30 min for the technician to fix our week long disconnection. You just kept saying things that were convenient to you. Anyway thanks for your business like reply. Have a nice weekend

  • Erika30733301 Erika (@Erika30733301) reported

    @Telstra Of course not. We were both working. He said that he was going to check somewhere around, then he called again less than 30 min and said "Done". less than 30 min. A lady from Telstra called on Thursday night said Telstra would not escalate customer's voice more than twice.

  • YaThinkN Noely ⚡️⚡️ (@YaThinkN) reported

    @geoffrey_payne @LacyMartini @SuperNetball @wwos @9Netball Yeah, as long as you can access google playstore you can download the app. If you are a Telstra customer it is free, but if not, I think is $30 a year or something like that, but you get every single game streamed on it, plus stats etc.

  • ZaneTrow Zane Trow (@ZaneTrow) reported

    @Telstra 2/2...the fact that you deal individually is a problem. Some customers will complain and get a refund, others are disadvantaged say by poor language skills or disability. Individual service then advantages you so you make more money. It is in fact the 21st century.

  • ZaneTrow Zane Trow (@ZaneTrow) reported

    @Telstra Outage could automatically be transferred to billing, so that ALL customers affected by an outage can have bills adjusted automatically, rather than having to do Telstra's job for it. It is, in fact the 21st century and Billing and Tech Support both work for Telstra. I don't.

  • ZaneTrow Zane Trow (@ZaneTrow) reported

    @Telstra and once again your service goes to shit, outage for two days (again) last week followed by a return to download BUT no upload capacity at all, just appalling service with no flow on to billing, so no matter how shit you are you just keep billing as tho nothings happened

  • FutureFoodGroup Soylent Daveage (@FutureFoodGroup) reported

    @csgo_bunny @Optus Yeah, still never gonna go with Telstra, when they can't even install a simple phone line when it's been booked in, yet still want to charge you for a service you don't have because they clicked it as 'on' in their system...

  • dinos22 dinos22 (@dinos22) reported

    @cookieboyadam @Telstra July 2019 here but not sure I’d want it with soooo many problems on NBN. I’ve had my fair share of issues with cable but nbn reports seems more concerning

  • Aaqil Aaqil Mahmood (@Aaqil) reported

    @ericsson @Telstra Warid telecom Pakistan was the best quality network here when they were using Ericsson technology

  • pruff3 Paul (@pruff3) reported

    @TelstraEnt Given the failure of fixed wireless crap speed crap nbn Telstra should try training pidgeons

  • CleftChinBoy Cleft chin boy 💙 (@CleftChinBoy) reported

    @Optus outage yet again! 🙄 Save me someone. @Telstra @TPG_Telecom ... Someone!

  • mesterman Matt Esterman (@mesterman) reported

    @Telstra Still not working. Will try the chat if I get a chance tomorrow.

  • PaulKiem Paul Kiem (@PaulKiem) reported

    @mesterman @Telstra Good luck with this Matt. Dealing with Telcos and ISPs can be incredibly frustrating, They support systems that are designed to frustrate at the same time as they constantly survey us to monitor this frustration. @Telstra @iiNet

  • helen_it Helen Jacobsen #anotheraussie #notabot (@helen_it) reported

    @FragileLands @PhilipThalis Many people in Mackay don't work directly in it. But most people seem to feed, support (do washing, sell ute stuff, sell 4wd toys/boats, cut hair, do admin stuff (Telstra/banking/insurance), etc.) miners. Repeatedly when mining down, the whole town is in trouble.

  • PhilNicks1 PhilNicks (@PhilNicks1) reported

    @Telstra Loyal 20 yr Foxtel customer wanting to enquire about value to package noting recent channel removals. Ending the call now at 1hr 6mins. Listening to hold music for at least 20mins now.

  • PaulJamesGames Paul James (@PaulJamesGames) reported

    So the rain starts and @Telstra's service shits itself. Consistently unreliable

  • PhilNicks1 PhilNicks (@PhilNicks1) reported

    Hey guys getting terrible customer service ATM been on phone for 42mins transferred between @Telstra and @Foxtel 4 times....

  • MadiNateRDT Taylor Allen (@MadiNateRDT) reported

    @Telstra ad with the house full of Richmond shit - love that the daughter has sense not to be a bandwagon fan 😂 @AFL

  • Sparkly_Olivia Olivia Sparkles (@Sparkly_Olivia) reported

    @Telstra Renee- I should not have to keep @‘ing you on social media to get a response- your company should just be more efficient and customer driven. I will inbox you the SR number now.

  • anothermedalmum Maggi (@anothermedalmum) reported from Melbourne, State of Victoria

    @Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

  • 44Callie44 ᴀᴄᴋʟᴇ ᴀᴄᴋɪɴᴋᴀᴋᴇʀ (@44Callie44) reported

    @Telstra No known issues after putting in my address.

  • 44Callie44 ᴀᴄᴋʟᴇ ᴀᴄᴋɪɴᴋᴀᴋᴇʀ (@44Callie44) reported

    @Telstra what kind of service drops out atleast three times every ten minutes oh yeah telstra bigpond... Never can get help when we ring up. Shocking Service shocking company. Tried the online self test thing and no known issues in 2750. This is beyond frustrating.

  • andrewcdash Andrew Dash (@andrewcdash) reported

    @Telstra That was for the issues I have been having with my Pixel 3XL. That one can wait though as resolving this for my 6 year old daughter is my priority.

  • andrewcdash Andrew Dash (@andrewcdash) reported

    @Telstra This is the most frustrating & disgusting customer service I have ever had. The contempt that one agent showed was truly astonishing.

  • PungaOCE Punga (@PungaOCE) reported

    Dude why ******** @Telstra ur internet is so garbage. 280 ping late game and ******* @volxfn pulls up on me

  • andrewcdash Andrew Dash (@andrewcdash) reported

    @Telstra Sorry, this is to do with redeeming new phone feeling, not the data issues with the Pixel.

  • RuM_OnTap RuM_OnTap (@RuM_OnTap) reported

    So Telstra said my services will be back with in 24hrs. They have 2 & half hrs left until 24hrs is up. The customer service is not like it use to be. #telstra

  • andrewcdash Andrew Dash (@andrewcdash) reported

    @Telstra Many thanks Tanasha. I have again been speaking with Telstra through the 24\7 app for most of the morning without resolution. I've been told to expect a call back @ 1330 but I'm not holding my breath...

  • olney_sue Sue Olney (@olney_sue) reported

    @DebIsda It is terrible Deb. The issue is that many people give up and pay these charges because they weigh them up against the time and effort required to fight them. But if you multiply this amount by even a fraction of Telstra's customer base, it's big money.

  • olney_sue Sue Olney (@olney_sue) reported

    @Telstra I have spent an hour working through this with two tiers of your customer service. This calls for *public* shaming.

  • olney_sue Sue Olney (@olney_sue) reported

    Best offer from Telstra: refund half the charge and bar outgoing overseas calls on her phone. My mother: "Dealing with these organisations is a nightmare...you get so sick of it you hang up." Effective strategy to get $ from pensioners.

  • Luke40870542 Luke (@Luke40870542) reported

    @Telstra "There seems to be no outage in my area" What is happening: try to connect to Wi-Fi "internet may not be available"