Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (37%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Canberra, Brisbane, Sydney, Bungalow Flat, Adelaide, Dubbo, Arumpo, Hobart, Rockhampton, Cook, Ceduna, Loxton, and Smithton.

City	Problem Type	Report Time
Perth	E-mail	4 hours ago
Melbourne	Wi-fi	10 hours ago
Canberra	Internet	13 hours ago
Brisbane	Internet	2 days ago
Sydney	Internet	2 days ago
Bungalow Flat	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RochfordAlexAR (@rochfordalexAR) reported 3 minutes ago

  @bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 4 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  rob2511 (@KymRob25112) reported 8 minutes ago

  I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 14 minutes ago

  @AnnMoorfield @marie19705 @Telstra yep same network same coverage i can only get telstra reception but Aldi use the telstra network best thing i did ever

• 
  Andrew Bott (@ajbott) reported 14 minutes ago

  @Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?

• 
  Z (@glen_birnie) reported 16 minutes ago

  @Adam_and_EVs Should ask them if they purchased through Telstra network….

• 
  somewhat daft (@somewhatdaft) reported 18 minutes ago

  @eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(

• 
  Matai James Turner (@62DesertEagle) reported 19 minutes ago

  my recent Telstra Auto pay failed because someone changed the password on my Telstra account and I never turn ed the Wifi off and that card and both cards are full

• 
  Cdbrown (@BrowntownBrew) reported 23 minutes ago

  @diss_presso @robb_j_m There was no free market competition before because of Telstra. The substandard part of the network is slowly being replaced as people sign up for the free fibre upgrade

• 
  Dr Angeline Brasier 💜 (@AngelineBrasier) reported 24 minutes ago

  @merkin_about its when online security works against the very elderly and their carers. we had this trouble with Telstra. they kept texting a security code to a number that wasn't our's. Mum didn't understand ended up having to get the ombudsman involved.

• 
  Andrew (@andrewrdn463) reported 24 minutes ago

  @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported 29 minutes ago

  INCOMPETENCE of Telstra knows no bounds! There is a "ringer" problem across Telstra network with copper landlines (exchange problem). They have marked it is FIXED to HIDE the absolute stuff up. I made a complaint about the LIES, INCOMPETENCE; FUCKWITS sent someone to test my line

• 
  Tom Playford (@TomPlayford3) reported 29 minutes ago

  @Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.

• 
  RochfordAlexAR (@rochfordalexAR) reported 36 minutes ago

  @bazingashane0 @Telstra The fact that my Download is fine, 100 Mbps download line speed (Actually 109 for some reason) I can run speed tests all day to Melbourne or Hobart and get near close to 100Mbps down (or a bit more thanks to the magic of multi mode connections)

• 
  Max (@diss_presso) reported 36 minutes ago

  @BrowntownBrew @robb_j_m In some cases. They would pay Telstra to use the pits, or Telstra itself would install fibre. This is an issue all over the world. We’re simply trading one monopoly (Telstra) for another (NBN). But there’s nothing to stop another company in theory from running their own fibre in dense areas - but not now of course, as they wouldn’t be allowed to undercut the NBN (hence the stupid NBN has actually made it so internet cannot be cheaper than how much they say it should be - law of unintended consequences - now the law is literally making cheap internet illegal).

• 
  Alex (@InternetPiglet) reported 37 minutes ago

  @robb_j_m LNP stopped the original rollout of a national fiber network to buy back the copper network from telstra they sold to telstra in the 90s in an utterly deranged move that blew out costs and rollout time..

• 
  Dawn Compliance (@DawnCompliance) reported 37 minutes ago

  Telstra shares are weird cos a while back I noticed how they sold their towers, restructured fixed network into a separate asset company gradually exited legacy copper So became the ****** middleman with outrageous customer service they should rename themselves “******* Telstra”

• 
  SharpSalah #SLOTOUT 🇦🇺 (@SharpSaIah) reported 39 minutes ago

  @AFL @Telstra @essendonfc Poor bastard

• 
  Rodger John Riach (@RiachRodger) reported 42 minutes ago

  ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

• 
  SNOOPREY (@SNOOPREY77) reported 43 minutes ago

  @Telstra Actually it’s more like 2-3 bars reception at the moment but the issues weren’t from today it was through the week

• 
  BLUE (@BLUE04699289) reported 44 minutes ago

  @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏

• 
  ARTCvan 🍉 (@ARTCvan) reported 47 minutes ago

  @frokfrdk don't forget Telstra/TPG/Optus might just block it from the network for no reason either... expensive *** paper weight

• 
  💥MydogsTess🐶🐶 (@Vanessapaterso6) reported 50 minutes ago

  @tomdflynn I am. We just changed from Telstra wireless which cost us $110 a month with crappy service to Starlink. We are happy with the speed, just a little annoyed as they put the price up from $69 to $75 in the first month. Still cheaper and faster.

• 
  Noise11.com (@Noise11Tweets) reported 50 minutes ago

  @arbsmichael FCAT CHECK: You fail to mention Howard and Costello achieved this by selling off assets including Telstra, Reserve Bank gold reserves, ABC/SBS towers and the National Rail Corporation. They sold Australians out.

• 
  Mayura (@mayuuuuuuuu_26) reported 50 minutes ago

  @Jason______A @the_don1722 The difference will be the level of support you get etc. have similar setups here where telstra (t mobile in Aus) own budget mobile companies. And you get pretty much the same package for much cheaper but lose access to their support etc.

• 
  the what an election chocobo (@noreasonspec) reported 52 minutes ago

  Has Telstra mobile been dog **** for anyone else in Sydney recently? Just tons more black spots of no coverage on 5g?

• 
  JoshAtticus (@joshatticus) reported 56 minutes ago

  @itsiclassic Like I would've just gone and called support from one of the free Telstra payphones if I'd known it was gonna take that long and the store couldn't do anything

• 
  澳洲袋鼠 🇦🇺🦘 (@popgomouse) reported 58 minutes ago

  @BlairPring81213 @cjoye When Howard partially privatised Telstra, it retained the countrywide copper landline backbone, a network monopoly. All telcos and ISPs needed to connect to Telstra landline. Telstra usually took a long time to find the keys to exchanges when other telcos asked to connect. 3/8

• 
  Andrew Thorpe (@awthorpe) reported 60 minutes ago

  @Telstra It isn’t unplanned outages there is a lack of capacity in the Telstra network in that part of the cbd. It has been bad for ages like dial up speeds but is getting worse to the point of unusable. How do you let the network engineers know that they need to review and do something

• 
  Reverse Brain (@WLMOS85) reported 1 hour ago

  @Telstra lost Signal 🙄😪🤔