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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 8: Problems at Telstra

Telstra is having issues since 08:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 55% Phone (55%)
  • 29% Internet (29%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Launceston, Perth, Bunbury, Adelaide, Sydney, Arumpo, Gold Coast, Coomera, Sunshine Coast, Hobart, Couridjah, Townsville, and Murrumburrah.

CityProblem TypeReport Time
Brisbane Phone 3 hours ago
Melbourne Phone 4 hours ago
Melbourne Phone 5 hours ago
Melbourne Phone 8 hours ago
Launceston Phone 8 hours ago
Melbourne Phone 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • dillondotcommm
    iKADid🦭 (@dillondotcommm) reported

    @neiltheseal__ @Telstra Damn it was you Neil!

  • janeb69
    Citizen Jane (@janeb69) reported

    @lesstenny Don't know if daft Dave did, but An*us and that dreadful unelected Senator who used to be the member for Coorangamite (forgot her name) did!!! Both attacking Labor for the Telstra outage. Do you believe this ****? And not a peep from the abc interviewer of course!

  • birdof_paradox
    birdof paradox (@birdof_paradox) reported

    @Olfella @FetchStep @Vikkik88 Australia's National Carrier should never have been privatised. Nor any of our other services infrastructure. Telstra was sold by, and the NBN ******-up by the Howard/Abbott/Turnbull govts (and Murdoch) so we could be ripped off and suffer the inferior services by private telcos.

  • TheCyclonesSka
    Tony Walton (@TheCyclonesSka) reported

    @Telstra GREEDY ARSEHOLES You keep putting your prices up claiming you need the money to invest in infrastructure!! What a load of ****!! Your invested in infrastructure did well this morning, you ******* GREEDY ARSEHOLES!!

  • AngryNana4
    AngryNana #Difficult#TeamBear (@AngryNana4) reported

    @Telstra I’m in WA and I’ve tried restarting my phone but it’s not working. My cousin’s phone is also still not working, and neither is the phone of her aged mother, who is absolutely dependent on her mobile phone. Sort yourselves out!

  • RoryBurnside
    Rory Burnside (@RoryBurnside) reported

    @Telstra 12 hours to fix the outage. Totally unacceptable. Heads need to roll for this. Absolutely not good enough.

  • roller2426
    Roller (@roller2426) reported

    Outages... Telstra.. Optus.. banks Always in Australia Big profits results in ****, unreliable service.

  • VibeoGaemPapa
    Dale (@VibeoGaemPapa) reported

    @thmsenglsh I don't have phone or internet with Telstra, I didn't have any issues.

  • YoiksAndAway
    Not This Little Black Duck 💉💉💉💉😷⚖️☮️ (@YoiksAndAway) reported

    @AlanBixter Particularly after @Optus emergency access fuckups, there's no excuse for not having robust redundancies & fail safes @Telstra are likely more focussed on cost-cutting & leveraging unwanted, untested AI to boost management bonuses CEOs should face jail time for such negligence

  • Shamim_A28
    Shamim A (@Shamim_A28) reported

    @Sahar_A_Writes What a disgraceful hypocrite senator Sarah Henderson is. She made a complete fool of herself on #AfternoonBriefing too where she was called out for her antics. Thanks to the Telstra outage we learn that Sarah, Barnaby Joyce and Angus Taylor are simply all very stupid #auspol

  • Thinky_Water
    Coin_Protocol (@Thinky_Water) reported

    @HaveeSnowball Zero customer experience careness, and keep raising price.......... Telstra........

  • KaliyugaShaman
    Kaliyuga Shaman The Antarctic Penguin🇦🇺👽🐧🏴‍☠️ (@KaliyugaShaman) reported

    Telstra Fail I'm not with Telstra but still...

  • thmsenglsh
    Tom English (@thmsenglsh) reported

    interesting how 3 of the biggest stories in Australia involve phones. 1) Telstra was down all day 2) people tried to call Mitch McConnell 3) State of Origin was again PLAGUED by that ******* awful ad

  • Weskittun
    Andrew Trezise (@Weskittun) reported

    Cripes, don't tell me they will want to fine Telstra millions over this morning's outage. Geez, think about the poor shareholders.

  • keskes60
    Just Kas - If Not Now Then When? (@keskes60) reported

    Henderson's 000 calls failed. So I hope Telstra have arranged for emergency services to do a welfare check. #auspol

  • Grainsburger
    Sammy (@Grainsburger) reported

    @Lisa9Sophia Albo is hosting Pacific Island dignitaries which has caused Telstra issues. Can someone who knows Lisa please check on her medication?

  • ajdlinux
    Andrew Donnellan (@ajdlinux) reported

    @OperationalInc1 at a very minimum you should need both Telstra *and* Optus to go down, no?

  • TheFacelessSpin
    🇦🇺 Prop. D. H. Jurassic, PdH, MSpin, DHD. 🇦🇺 (@TheFacelessSpin) reported

    @niloc1951 @blowingtom2 @SenSHenderson I can only imagine how many more problems we'd be having if Telstra was still a Gov company and how much more expensive it would be. The sale was 30 years ago. These people need to get over it.

  • saltstreams13
    𝐈𝐯𝐲 ౨ৎ (@saltstreams13) reported

    @ln4rry ain’t even a real bunker have to do something different cause of the telstra outage or something

  • the0_greenburra
    Theo from Greensborough (He/Him They/Them) (@the0_greenburra) reported

    @netz_melb told me the Telstra Outage is all Jacinta Allan's fault #springst

  • AdamReibel
    Adam Reibel (@AdamReibel) reported

    @Telstra Hi Telstra. I don’t think it’s fully fixed. Two of my family members when calling go straight to MessageBank than ringing. What can we do to fix it?

  • ZMAN13337
    Z Hayward (Z) (@ZMAN13337) reported

    @JackStr42679640 We don't do dates here buddy also my Telstra internet service has been working fine all day here in Geelong no issues at all along with many other reporting no issues either

  • DaleJansse77267
    Dale Janssen (@DaleJansse77267) reported

    @timritchie Ah, @timritchie it was Keating who de-regulated the telecoms market, introducing competition and effectively paving the way to sell Telstra. In 2002, Keating publicly stated his support for the sale of Telstra. It was always his intent.

  • OZzSue5
    🇦🇺 (@OZzSue5) reported

    @joe97559604 I had to ring Origin Energy the other day, call centre in the Philippines, Telstra call centre is India, I don't see you condemning them you dumb ****.

  • sittingwanderer
    Zen🧘🏼‍♀️ Harley Jobe Arch CDT Werm Lindsay Stan (@sittingwanderer) reported

    @banditkayfabe @RayJCapo79 @Telstra Telstra sucks bro

  • Olly69489019417
    A Person.🇦🇺 (@Olly69489019417) reported

    Telstra down can’t buy a coffee? cash is 👑 cash is 👑 cash is 👑

  • cammo199
    Cammo199 (@cammo199) reported

    @FetchStep @Telstra Dumb **** wouldn’t have the slightest incling how any of the communication network actually works, but somehow is in charge? What’s she gunna do, call Telstra and ask, “how long will it off for sir” 🥴 retarted *****

  • Jayman542
    Jayman Newell (@Jayman542) reported

    @Telstra As an essential service surely you realise this means compensation is due to every customer? I would argue -Telstra outage- should now be listed on coroners reports as potential cause of death. There are more frivolous reasons already.

  • osborne_sam
    Samuel ⏳ (@osborne_sam) reported

    a likely root cause of the Telstra GPS node bug full extended week as a single integer is the older/legacy storage method used in GPS timing devices splitting the week into low (10-bit) + high bits using bit fields is the newer, more modern approach firmware updates that change the storage format from full week to bit fields are common but risky, as they require correct data migration the Telstra outage was most likely caused by a bug during such a storage format change in a firmware update a firmware update changed from storing the full week number to using the low and high bit-field structure the new firmware read the old data from NVRAM using the new bit-field layout without properly converting it because the bits were misaligned, the week_high value was interpreted as 1 less than it should have been this results in the time being exactly 1024 weeks too low (~November 2006) example // What the old firmware stored (simple integer) uint16_t old_stored = 2426; // Full extended week // New firmware reads it using bit fields (buggy) struct gps_week new_read; memcpy(&new_read, &old_stored, sizeof(uint16_t)); // Due to bit misalignment: // week_low might get 378 // week_high might get 1 instead of 2 uint16_t reconstructed = (new_read.week_high << 10) | new_read.week_low; // Result: 1*1024 + 378 = 1402 exactly 1024 weeks too low

  • fromtherooftop1
    Mick (@fromtherooftop1) reported

    @van00sa Federal Comms Minister - Annika Wells. A walking disaster zone. Everything she touches turns to ****. Telstra - DEI hire CEO who was off overseas sipping cocktails whilst the company crumbled & has literally had their entire workforce “working” from home since Covid. #shitshow