Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Gold Coast |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Murphy 💉💉💉
(@pokerspudda) reported
@blakandblack Well this is the party that only paid off debt initially by selling Telstra and instead of banking surpluses in the mining boom gave massive tax cuts creating the problems we have now So there's that #superioreconomicmanagers LOL
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Kimberly Olsen
(@vk2kmi) reported
Hey @Telstra There never was any service at 1388 Bridgman Road. It isn't an outage. It's poor coverage. Can we get some soon, please? Do we have to be a member of #Scottythefailures church? What's the key here?
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Yaakov - יעקב
(@yaakov_h) reported
and now @Telstra can’t even see the details I provided them last night because apparently their system goes all hunter2 and replaced my details with asterisks, so the customer support rep still doesn’t know who I am. WTF 😡
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Yakka Zero
(@yakka0) reported
@Telstra Then to rub salt in my wounds @Telstra changes my mobile accounts and breaks one in the process and has the audacity to tell me I will need to go to direct debit in order to fix it…seriously
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Emilie
(@paintsandsings) reported
@andy_penn Hi, wondering if @Telstra & @NBN_Australia can cooperate to track who attends peoples shared street pits. Looks like a Telstra guy damaged our NBN ,he was aggressive when I asked was he from Telstra, he could be a liability. Now NBN have to fix , am currently on chip
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highpressurecleansyd
(@pressure__clean) reported
@Telstra The only option I have is to go with Optus due to unsatisfactory service
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Kimberly Olsen
(@vk2kmi) reported
@Telstra Check your own coverage map. There is no coverage at that address. None. Never was. Nothing to do with an outage.
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rain
(@rxinystxrm) reported
@snakevnm_ @Telstra damn and i got dan who’s just in my face 😔🤚
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Annetta Mallon PhD 💉💉💉
(@AnnettaMallon) reported
@NBN_Australia Thank you. Telstra (not our provider) has an infrastructure monopoly and refuses to build another tower to service the Meander TAS village area despite urgency. I am writing to the ombudsman regarding this problem, and if you can help in any way that would be appreciated.
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John Kramer
(@JohnKramer7) reported
@telstra with 3G due to shut down in June 2024, is there somewhere to see plans for the dates that areas that are currently 3G-only will get upgraded? For a process that's meant to be finished in 29 months, there doesn't seem to be much information available.
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frog!
(@moshimors) reported
@Telstra HELP NO IM FINE THANKS
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Vicky
(@Vicky_Loader) reported
@Telstra It’s not outages - everyone knows that phone and data service in Lucas (Ballarat) is terrible. The coverage map has always said 4G but mostly I have 3G and one or two bards service.
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Sam I
(@ndmanned) reported
@Telstra I am trying to recharge my pre-paid phone I am experiencing issues as it’s not recognising my card - contacted @CommBank who advised me their were no issues with the card. Is there an issue with the Telstra payment recognition system at this moment?
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Yakka Zero
(@yakka0) reported
@Telstra Put it this way non working Smart Gen 2 router “support” hours of, reboot the modem, remove & reinsert SIM reset modem over and over expecting a different result, very definition of insanity (as for @Telstra app there is no way in earth time that it is “4x faster messaging”)
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Hughbastian Bovemorris
(@galaxygoop) reported
@Telstra im gonna be honest i wasnt expecting a response in the first place i dont have a complaint
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John Kramer
(@JohnKramer7) reported
@Telstra Thanks Michelle. I've checked that site before & it says my tower (2453004, Dorrigo Mountain Top) is 3G with 4GX "proposed", (just like every 3G tower). There's a taller tower proposed (which may resolve our blackspot issue) but no date. How do we find out how long it will be?
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bigZ
(@largezee) reported
@Telstra ******* Shittest service my internet keeps dropping in and out
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highpressurecleansyd
(@pressure__clean) reported
@Telstra No point looking at I’ve been told it cannot be retrieved poor customer service extremely unhappy with Telstra
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Vicky
(@Vicky_Loader) reported
@Telstra why is there terrible phone and data service in my suburb? I have to have wifi calling turned on in order to use my mobile without calls dropping out or the other party can’t hear me. Now my Telstra modem has died so I have patchy internet trying to use my phone data.
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Hughbastian Bovemorris
(@galaxygoop) reported
hi telstra complaint team
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Baby Blue
(@SabaTheBabyBlue) reported
@Telstra 's customer service is arguably the worst I've ever experienced. Not only amongst telecom services, but every single interaction that I've ever had in my life with any kind of customer service. #TelstraIsTheWorst
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Bel
(@bellebonski) reported
@Telstra yo homies, why my phone not working ? Saying no sim inserted / SOS only ????
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Hughbastian Bovemorris
(@galaxygoop) reported
@Telstra that was such a fast response does telstra have actually good customer service or something
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Chris Curnow
(@fromchriscurnow) reported
@Telstra I’m more interested in helping Telstra solve the problem. It seems like it has to be a congestion issue. Speed at midnight last night was 50Mbs. Same at 6am. Down to 1Mbps at 10am. #Anglesea #4g #telstra
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Kimberly Olsen
(@vk2kmi) reported
Hey @Telstra How about some mobile service at 1388 Bridgman Road Bridgman and the rest of that area? Can't do a damn thing without mobile these days. SMS security checks for banking etc require mobile. Unacceptable that none in such a place.
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.
(@mrstrayz) reported
@Telstra My wifi is very bad atm not kidding
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highpressurecleansyd
(@pressure__clean) reported
@Telstra Telstra has lost me as a customer we have been with Telstra since since 1980 when our first phone got installed. The Telstra brand and reputation in my opinion has declined significantly and Telstra has failed me
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Fran Beckett, my humor "is an acquired taste"
(@Auntie_Fran) reported
@adamajacoby That option does exist. If you are a Telstra customer, you can use Telstra Air, some other ISPs have similar systems, I think the original system it's based on was either fon or phon in Europe. I tether to my iPad (bigger battery than a phone), but that depends on your data plan.
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Teflo⚡️
(@teflocarbon) reported
@Reasonableques3 What issues did you have with Telstra? Vodafone is great if you live in a capital city, rural is pretty pathetic still since they have barely invested in their network. If you are in the city you'll probably get faster speeds than other carriers due to the lack of congestion.
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Yvonne 💉🐣 POX, got 🐣 POX & shingles
(@YBartolovic) reported
@elonmusk @SpaceXStarlink @SpaceX all good and going. We won’t need telstra **** anymore. Friend can’t even get any coverage an hour out with towers maybe 5-10kms away. 2022 when some thought we’d be the jetsons I can’t call overseas from my phone or converse 2 ppl not far away…