Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Hobart, Perth, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
TV | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
matt
(@matt12921449) reported
@Telstra @tonymawz How about you keep the price as is for those of us on plans?, have been with Telstra for less than a year and it’s hands down the worst service I’ve ever received.
-
Parzival the vaccinated
(@ParzivalCharge) reported
@BernieKuran @DanielAndrewsMP Don't forget Howard's selling off Telstra included infrastructure. As public entity they were legislated to keep the network in top shape and had already started rolling out fibre on key trunks at time of T1 in 97. Privatisation ended their commitment to taxpayers.
-
Hashmat Moslih
(@Hashmat_M) reported
@Telstra You assigned my case to a manager days ago but I never got a call. Based on the past experience even if Telstra call us the person will make false promises as you have done for weeks.
-
JinxShot
(@Kittenmusic13) reported
@Telstra I would love to know why my tickets reporting a slow internet speed keep getting closed without action. Do you actually think that 5mbps is an acceptable speed with the technology that we have now?
-
butch transbian bones
(@deforestjelly) reported
if you're advertising on indeed don't send me to your company ******* website to fill out the application ESPECIALLY if I have to make a ******* account **** YOU I'm not making the 2 billionth account to apply for ******* Telstra learn your place and get ******
-
Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi Ivan. Thanks for your reply. I have had my ticket cancelled again and no one here to fix. So I have no internet. Still. For weeks. @Telstra you are crap. Good member cancelling all services
-
Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi Jimmy. Guess what. My ticket was cancelled AGAIN and I’m told my issue is fixed. ITS NOT. I can’t do my job and I waited for a technician to arrive between 8-12 and no one is coming. No more compassion GET MY ISSUE FIXED and stop allowing NBN to cancel tickets before resolving
-
Mick P
(@cimatesrv) reported
@Telstra I've reported it 4 times I even went to the telecommunications ombudsman but you shirked your responsibility & Tried to blame it on useage indoors which is rubbish because my street and neighbouring streets all suffer the same issue Last time I reported it I didn't get a response
-
Mick P
(@cimatesrv) reported
@Telstra fix the 4G mobile network so people that run businesses 12km from the Sydney CBD can survive. Stop sending me a form to fill out and actually address the problem
-
T.J
(@Mallee_Alley) reported
******* I hate Telstra tv when the power goes out! Why can’t we just have the coax into the ****** tv without all this tech bullshit 🤬
-
Rachael
(@RachaelHasIdeas) reported
@Telstra I noticed I could make calls on Saturday. This is an ongoing issue in the local area. Something to do with the only mobile tower that covers this village and constant maintenance. Thanks for checking in.
-
Chris Hayward
(@ellji) reported
@Dunnymeister the rest of my family are on telstra and they all had problems too, I wonder if they've done upgrades recently
-
Hashmat Moslih
(@Hashmat_M) reported
@Telstra You are just a public relation employee you are paid to make a very bad company look good it is your job to be nice but Telstra is not a nice company at all. Telstra lies…
-
Mick P
(@cimatesrv) reported
@Telstra It's as much to do with the coverage inside as it is to do with the reception in my street and the surrounding streets. My neighbours all have the same problem I can stand in the middle of the road 200m from my house and have the same problem.
-
Dr Paris (he/him)
(@parisba) reported
from
Hobart, State of Tasmania
Right, cancelling my @Telstra account (which Telstra linked to a TIO complaint about an entirely unrelated prepaid SIM) has allowed them to refund me without validating my identity against the unrelated account. Great success!
-
Bob Buckley
(@BBuckl3y) reported
@feegle12 @Telstra Similar problem with my near 30yo daughter's phone. Appalling.
-
Sarah Gillard
(@sarahgilard76) reported
@Telstra Thanks Luci it’s REALLY BAD. cause I can’t do my job. And I have to spend hours being asked the same question. I have several tickets as they keep getting canceled. The latest is INC16704156
-
Helen Jung 💧
(@BeanLee10) reported
@Telstra Matthew if you'd like to help me- instead of scouring social media doing errands for "telstra" who as a company and organisation bears no responsibility to anyone! You're welcome to message me privately to find a way an actual human can help me- not just just a company mouthpiece
-
Bothersome Words 🐉🚀🔎❤️🔪
(@BothersomeWords) reported
FFS, Telstra, could I trouble you for internet access for more than 2 minutes at a time?
-
Its Happening
(@RobLobasso) reported
@Telstra Have you taken tour stupid vax thing off your network on peoples mobiles yet?
-
Mich.\elC.\rbone
(@CarbsM75) reported
@ParamountPlusAU @aleaguemen 1st exp. with b/cast; Video&Audio quality on Telstra+ was poor. Frame rate? What about effect mics? Glory crowd sounded even further away than usual. Need ⏮⏪⏩⏸on live. Replays don’t have pre/post game analysis? What about post match p/conf?
-
A White Dingo
(@awhitedingo) reported
@tim_mo_tay @AlboMP That's my point. There is no NBN here. Residents can get it via sattelite. The community recently got a telstra tower, so the locals now learn anti-vax bullshit from TikTok. But the school operates at 1995 levels on a good day, 1985 on a slow day. Teachers use their phone data.
-
Federal Agent
(@dcwiththree) reported
@Turtullian @GodCloseMyEyes Didn't realize the Telstra network signal was propagandizing the #letsvaxx bit over the phone notifs too
-
enjay
(@dragonflyboo71) reported
Domino's pizza Hungry jacks MacDonald's KFC Godfrey's Harvey Norman Bunnings ALDI Coles Woolworths IGA And so on And on And Telstra And more And fecking whatever Birthday? Who gives a ****
-
christopherlewisart
(@clewisart) reported
@jackbegbie @jessaroo @Telstra How **** is this !
-
Helen Jung 💧
(@BeanLee10) reported
@Telstra Excuse me Matthew, who do I let know? Team telstra the company with all the same answers to- we can't help you- and apparently you're no different- you can't go outside your designated bureaucratic sphere. Thanks for the hello team telstra- problem unresolved
-
Nigel Marandimari Andy
(@AndyGeminiMan85) reported
Unimpressed with Bemobile's media hype over their 'something big is coming' promo. The network is barely functional in other centers except POM and yet they have a topup and win Xmas promo. Guess it's for POM subscribers only, while the rest wait patiently for Telstra.
-
LCHF Matt
(@LCHF_Matt) reported
@nickholtpodcast In fact, I’m sure Telstra and Optus could tell us how many were in the cities, but then again, they are part of the problem.
-
----
(@memdoooooo) reported
@Telstra internet not working
-
Xr globalised
(@sarah_andros88) reported
@Telstra I don't beleave telstra is at fault I bleave acma and asio and afp have something to do with western Sydney wifi outage too