Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Canberra, Adelaide, Geraldton, Sydney, Launceston, Melbourne, Stirling, Perth, Kingaroy, Townsville, Mandurah, Gold Coast, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Canberra |
Phone | |
| Adelaide |
Phone | |
| Geraldton |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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71st Jebus | Jebus 7
(@Jebus3211) reported
@DarkViperAU @Telstra Telstra consumer grade plans are by far the biggest **** storm I've ever dealt with. I feel for you brother.
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Kregginz 🇮🇹 | Ram lover | 7 days for bday!!!
(@kregginz) reported
@DarkViperAU @Telstra I had problem myself with these kinds of things here in italy It's just as bad
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra I've done this already! I'm on the phone yet again trying to get help. I have no mobile!!!!!
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B E Ayshford
(@episode2480) reported
@NBWT__ Didn't Graham Annersley get into trouble as an MP, for getting Telstra installed in a property he bought without paying for it.
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra Your useless bad attitude consultant just hung up on me~
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Down the Rabbit hole 🐰
(@ArtemisAugust) reported
@Telstra Having a few technical issues.. Is Telstra mobile currently down? 🥴 thanks!
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Chris Marantelli
(@chris__mara) reported
@Telstra Still in 3041, as I have been for past six years while I’ve been dealing with your internet service
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
So @Apple no longer includes a charger with new phones, & @Telstra forces customers to pay ONLY via direct debit on a fixed date, removing customer control, ownership, & ability to budget. Owning a phone that will cease working in 2 years is a **** show.
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Simon *******
(@gtvone) reported
@Telstra Hey not at all, always doing anything to take down a chance a scammer wins. 👊
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Cat. Just Cat.
(@Cat41968) reported
@Telstra This has been an ongoing issue since early July, coincided with data limits being raised. (Was 80gig limit, now 180limit)
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black_flag
(@black_flag) reported
hey @Telstra my NBN has been down for weeks. Have called you more times than I care to mention - and each call is more useless than the previous one. Your people keep blaming the @NBN_Australia. I don't care who's at fault, I need my nbn connection fixed. What a joke.
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Chris Marantelli
(@chris__mara) reported
@Telstra No, but there never is, is there?
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Liz Brown
(@lizoluwi) reported
@Saints_Dragons @johnny_doe2010 @Aussie_BB Yes. After years with telstra was so nice to good support.
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Cat. Just Cat.
(@Cat41968) reported
@Telstra having a major issue with 5g speed ever since data plan has been increased. Why has the quality dropped so significantly? This is not adequate. Am definitely in a 5g coverage area. Please advise!
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Fireball444
(@SimonWa91937898) reported
Hi @Telstra please fix the payment gateway in your app. It is not working again.
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Mark Newton
(@NewtonMark) reported
@incorrect @NBN_Australia FTTN overbuild? I don’t much care; As Telstra says, there’s no reason why they can’t keep prices down by eroding their capital instead of aiming for profitability. They don’t actually need to make a profit at all, tbqh.
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Peter James Rothe
(@PeterJamesRoth6) reported
Bit the bullet. Tried 2 different providers - Telstra the cheapest and worst coverage. Optus dearest but almost 0 dropouts. Try playing poker online you bet and win but missed whether they folded or u hit the flush! Optus buying whole year at once is cheaper than Telstra
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra Why is it so incredibly hard, impossible, to get help from you @telstra?! And why are your consultants so useless?
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💧NosthesquidGuy 🏳️🌈 🦘 🎃
(@Nosthesquidboi) reported
@TelstraEnt Telstra claimed their coverage when beyond the grave. When they claimed my mother was using her long disconected landline for months after she had passed on. They never did give the money back, just claimed the cheque was in the mail.
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DarkViperAU
(@DarkViperAU) reported
@WhippyNotPoopy @Aussie_BB @Telstra I have them for my NBN and they have been largely good. Vodafone, Telstra and Optus claim to cover here. Vodafone and Telstra give 1 bar. Aussie BB uses Optus' network so it seemed worth trying. I am just staggered how bad Telstra is with sim card activation.
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Galahad
(@About_32_Ninjas) reported
@DarkViperAU @Telstra At this point it’d probably be more viable for you to start your own broadband network
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Helen LK
(@HelenLK4) reported
@Telstra my husband just spent 2.30 hours on a chat with Telstra. Absolutely no help at all, just trying to rip us off. So over Telstra.
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Simon *******
(@gtvone) reported
@Telstra Nah, it's an email scam that gmail didn't flag, and you (? do you) have no place to flag the related number. I'm sure it's a nothing number but better it doesn't work than some oldie losing $440+ to some scamming barstools.
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Lals
(@LalSiri) reported
@NBN_Australia Have been on the phone to few different Telstra operators since this morning. Apparently @NBN_Australia is cancelling our appointment with them stating our internet is working. It’s NOT working.
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Whippy 🇦🇺
(@WhippyNotPoopy) reported
@DarkViperAU @Aussie_BB @Telstra I just moved house and Optus says I have 4G here but I legit have SOS as my only option. I find Optus to have an inaccurate cell map if you're relying on that but if everyone else has **** reception then nothing to lose trying them
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The Riffster
(@HeathenRiffster) reported
@Telstra I've got no mobile coverage in Bulli NSW since 2:50PM. Is there a known problem?
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Terry
(@tezzyxoxo) reported
Oh geez the wifi and mobile service is horrible in point cook @Telstra 😭😭
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Ditto 🐝
(@dittoronaldo) reported
@DarkViperAU @Telstra Try do some reset network settings on your phone and see if that helps..
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Whippy 🇦🇺
(@WhippyNotPoopy) reported
@DarkViperAU @Aussie_BB @Telstra Aussie BB has been reliable as a business and residential network provider but im unsure of their cell network, no one else covers your area?
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Less ***** More Tonk
(@73J2500) reported
@DarkViperAU @Telstra Theyre somehow Australia's largest by market share, and the service is that bad? I won't complain about American service ever again haha.