Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 9: Problems at Telstra
Telstra is having issues since 10:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Hobart, Adelaide, Launceston, Bunbury, Arumpo, Gold Coast, Coomera, Sunshine Coast, Couridjah, Townsville, and Murrumburrah.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 6 hours ago |
|
Sydney
|
Phone | 6 hours ago |
|
Perth
|
Wi-fi | 6 hours ago |
|
Sydney
|
Phone | 8 hours ago |
|
Sydney
|
Phone | 11 hours ago |
|
Sydney
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Checker_Box 🎭🎱🎨 (@StoatBox) reportedI'm gonna obliterate Telstra its down in my area AGAIN
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Ash 🇦🇺 (@TheInspectorAsh) reported@heidimur This isn’t just about Telstra. We saw similar issues with Optus. If our emergency communications and critical infrastructure are meant to be resilient, why do single network outages continue to have such widespread impacts? It’s time to review whether our redundancy is truly independent, or whether we’re relying on backups that share the same points of failure.
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gladwin_love (@gladwin_love) reportedNot sure how free travel gonna help. But asking only Telstra to step up is escaping the accountability. It's upto the Transport Vic to have a system that doesn't have single point of failure. It's a bigger design failure in transport and Telecom.
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angel ♀ (@cherubfemme) reportedam I the only Australian who wasn’t impacted by the Telstra outage? I feel like I’m going crazy. I’m with Telstra too which is even more insane
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.Nicole. ✌🏼🐶❤️🤍💙 (@NicoleAmy88) reported@Telstra down again?
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Ian Hanke (@IanHanke) reportedIt strike me that there is a lot of Homer Simpson shouting and gesticulating at the sky with the Telstra outage.....this is such a first world problem and shows just how society has become acclimatised to having everything instantly and having had no experience of any outage of significance before. Sure this is a cluster f..k of inconvenience and I would not like to suffer it myself, but, but with the integrated digital society we have created we have to expect cascading effects. But what this event shows is just how resilient the systems are...think just 50 triplle 000 calls unanswered ( it eas worse and slower in analogue days) while showing us oeganisation like VLine need better back up systems.
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NewsTongue (@NewsTongueX) reported🔴 Taylor defends Henderson's triple-zero test calls during Telstra outage Opposition leader Angus Taylor said shadow communications minister Sarah Henderson was "doing her job" when she made multiple unnecessary calls to triple-zero during Wednesday's nationwide Telstra outage to test if the system was working. Criminal penalties apply to non-emergency triple-zero calls, but Henderson claimed her role placed her in a "unique position." Taylor dismissed concerns about senator Kerrynne Liddle's claim that an elderly person died during the outage after South Australia Police said they were unaware of any such death.
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Holyhekatuiteka (@2ETEKA) reported“Internal Telstra sources told The Sydney Morning Herald the outage was caused by a software bug triggered by a botched firmware upgrade, but Communication Workers Union national secretary Shane Murphy said the “utterly shameful” outage was a direct result of recent job cuts. More than 400 jobs were moved to Indian technology Infosys in February, and Ms Brady told Australian staff by email they could reapply with the India-based company or take a redundancy” Welcome to our future. More jobs will be offshored to India, our own Govt has dedicated webpages assisting NZ business to offshore to india “to take advantage of cheap labour” as an additional kick in the guts, National, Act and Labour are dead keen to swamp us with more Indian immigrants. BTW our Youth unemployment rate is now 17.1% Thanks again Te Gimp.
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Australian Patriot. (@JimThom90458694) reported@NoticerNews From the 90's Telstra plan has been shedding technical jobs. First their engineers then the technical officer, next the technical trainers, then the technical support staff. Keeping marketing people then their jobs to contractors. Control switching equipment system to India.
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Henry Bennett (@henry_benn51461) reported@OsherFeldman Long winded explanation for a deliberate silly thing to do, 000 is a number you use in an emergency situation, all available lines of communication should remain open. It’s not a play thing, Sarah should have just contacted Telstra to confirm the issue if that was important.
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draino (@PhilalcoA) reported@JacintaAllanMP We also expect compensation from you, your corrupt government, and the criminal unions you support. But I guess none of you will pay us back. So why should you expect Telstra to respond
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alli 🍂👑🔎 tøp 19/11/24 (@kitswhiteshirts) reportedinteresting how i was with telstra during the 2 optus outages and now im with optus there was a telstra outage
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Biggus (@Biggus85591136) reported@PaulBongiorno I have a Telstra mobile as do 45 people in my team and we had no issues at all.
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UnNamedBlade (@un_blade) reported@ruicharadrius Telstra had an outage
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Luke Weston (@lukeweston) reported@heidimur @savasmelb The network should not have this dependency on Telstra. That should not exist to begin with. That’s not a Telstra problem.
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Black hOPs (@Sockpuppetbot) reported@PaulBongiorno The first hundred times telstra was **** wasn't a clue to get out?
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BiggyRat (@BiggyRat) reported@JacintaAllanMP The sheer audacity to demand better from Telstra when you let Victorians down on a daily basis! Will you compensate motorists with destroyed tyres & broken rims? People in glass houses… 🤬
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Believer (@Believe45701354) reported@JacintaAllanMP @narendramodi Trying to garner support from Indians will fail and won’t save you from being tossed out on your corrupt arse in November . Very firm statement re Telstra earlier today. Yes They should compensate those who suffered a loss due to their negligence. But what got me was your self righteous pointing the finger at them. What hide from a woman who said nothing about the ambulance death of an elderly man who tragically bled to death while waiting 8 hours for an ambulance that was ramped up at nearby Box Hill Hospital. A day after he died you tweeted about the all woman drilling machine crew. Then there’s your turning a blind eye to the theft of $30 billion. You really are a repugnant and disgusting hypocrite.
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Pete Repeat (@PeteRepeatAber) reported@EKnightOfficial @AlboMP do you job as PM for a change rather than embarrassing all of us with your puerile behaviour with "Bush Barbie". This Telstra outage (or outages) is/are 100% NOT ACCEPTABLE so YOU need to take change to find the root cause, provide that information ...
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Quinny 68 🇦🇺 (@68Quinny) reportedTelstra are lying, the outage was a hack, 24 hrs later and I'm getting messages from Telstra that attempts are being made to sign in to my accounts and they are advising to change passwords
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Much (@muchmoreamusing) reported@MetalcoreMagpie @Telstra The way I checked all of my emails and they sent me two messages back to back about sender id updates and nothing on the outage at all. lol
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AGC (@AlanGCarter) reported@JacintaAllanMP Dear Jacinta In & of itself, your statement on the Telstra matter makes sense. The problem for you is that you have ****** up so many things, put the state into an absolute mess & become embroiled in so much corruption that you have ZERO integrity to make comment on anything.
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CouchSpecimen (@couch_specimen) reported@theheraldsun So that's why the @Telstra network died, they redirected their resources to @tommorris32 to try & keep the interview alive????
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Southside (@hapast8) reported@Batman2242 You a Telstra customer? Lol
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Clustz News • AI | Tech | World | Gaming | More (@ClustZContact) reportedOne software glitch. Half a country reminded how fragile “modern life” really is. Australia’s Telstra outage didn’t just annoy mobile users. It hit emergency calls, regional trains, payment terminals, taxis, cafes, courts, and businesses. Basically: one telco hiccup turned into a national stress test. The scary part? Telstra says it wasn’t a cyberattack. It was a software/time-sync defect. That means the real villain wasn’t a hacker in a hoodie. It was boring infrastructure dependency — the kind nobody thinks about until trains stop, cards fail, and emergency calls need welfare checks. This is the future risk no one markets properly: AI is getting smarter. Cities are getting “connected.” Payments are going cashless. Transport is becoming software-driven. But when the invisible plumbing breaks, everything suddenly looks very offline. The takeaway is simple: Critical infrastructure can’t run on “trust us, we have backups.” It needs boring, expensive, battle-tested redundancy. Because the next outage won’t just be inconvenient. It could be dangerous. [Visual idea: Telstra logo + frozen train + failed payment terminal + “Software bug = real-world chaos”] Follow @ClustzContact if you don’t want to miss tech stories that reveal what headlines usually hide. #TechNews #Telstra
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Elg (@elg123) reported@BaggersFlaggers @JacintaAllanMP @VicLabour How is a Telstra problem the Vic government fault?
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Alan J Wright (@alwriting) reported'Telstra boss Vicki Brady, the CEO who wasn’t there.' Headline seems to imply she should have somehow foreseen Telstra's outage. She's the CEO, not Nostradamus. Why does the media do this?
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Ded Putin (@TheWoof_Grrr) reported@robertveneziano @heidimur Sure but hundreds of thousands of Australians own Telstra and she cant raid their investments becoz her government is ****. Why isnt their built in redundency to the system? Everything with this ALP gov is excuses for why they **** up.
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10 News (@10NewsAU) reportedThe Telstra network experienced yet another outage on Wednesday night, with some people hearing an error message when they tried to call 000. It comes after yesterday, Telstra’s CFO revealed more than 300 calls to emergency services didn’t connect during its initial outage. For more, tune in to 10 News at 5pm AEST.
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Peter Lewis (@Peter_Lewis747) reported@theheraldsun Telstra’s outage affected many states but Victoria’s train network was most affected. Why more than other states? State government stuff up. Optus has had outages too so you shouldn’t be fully reliant on these telcos.