Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Hobart, Smithton, Penola, Loxton, Sydney, Perth, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 51 minutes ago |
|
Melbourne
|
Wi-fi | 7 hours ago |
|
Brisbane
|
Internet | 14 hours ago |
|
Melbourne
|
Phone | 19 hours ago |
|
Hobart
|
Phone | 24 hours ago |
|
Hobart
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported@cheekybreekky @TruthFairy131 No arguments from me. LNP are ****, Labor is worse. LNP sold off our gold for a pittance. Sold off Telstra (so did Labor), signed us up for the idiotic Paris Accord. Signed us up for the idiotic net zero. And caused the housing affordability crisis along with Labor. Both are traitors to the Australian people.
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Tyler Williams (@T__Williams23) reportedOk apparently Aussies getting connected to Ohio servers are getting dropped and having issues across the board @iRacingSupport @iRacing if you could have a look at it please? PS I'm sorry Telstra pls don't throttle my internet
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Kouva (@Kouvaau) reported@AFL @kylie @Telstra Big yawn.
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Ricky🏄🏼♂️🦋 (@galumay) reported@Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.
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Nina Nikolic 💫 Kerri (@kidkerrigan) reported@DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?
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Dan 🇦🇺🇮🇹 (@AussieLeafsDan) reported**** you @Telstra your service has been ******* horrible over the last 2 weeks, calls just drop out, barely any reception in built up areas, videos not loading getting the wheel of death and then you send me a notification that my bill is going up by $4 a month. Get ******!!
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The Fighting Roo (@TheFightingRoo) reportedTelstra’s service for 5G is that slow in North Melbourne it makes modern tech useless. I have 2 bars & 4g speed. @Telstra you are a garbage service nowadays.
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yeah yeah its anne (@annabell_JG) reported@Telstra prices of plans going up but half the time you loose reception go shopping in supermarkets/train locations reception gone we pay top dollars and get horrible service if complain told oh its difficult indoors! Interesting how lower income countries have better reception!
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miss_84 (@Miss__84) reportedAgaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet
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EVStraya (@EVStraya) reported@electricfuture5 @Telstra Lack of data in shopping centres consistently was the main reason for me moving. Was going on for 6+ months. Went into the Telstra shop and they were all on wifi. With Optus now, obviously have their own history but I have had far less issues with them.
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TurboChook (@TasTurboChook) reported@telstra why is your mobile phone coverage in Hervey Bay QLD so poor?
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Brett Brooks (@brettbrooks) reported@Telstra Is the online support / chat on the website fried? It's cut me off three times now. Another price hike, the second in 10 months with $2-2.3 BILLON profit a year?
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Michelle Burrows (@ChelleAB) reportedI’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.
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Chuck Stone (@chuckastone) reported@AussieVal10 It took Telstra, a lot of gold sold at record low prices by an idiot treasurer, and who-knows-what-else, to pay off that $96 billion. It's never about productivity; always about short-sighted asset fire sales in this country, and it needs to stop.
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Miles (@Michael1953_202) reported@Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .
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AlloAllo (@squirtlesma) reported@acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl
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MetOshi (@met_oshi) reported@RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change
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Brett Phillips (@Aussie_Anzac) reported@Telstra what the hell is going on with the mobile phone infrastructure in the Coonamble area? For over a week now, havent been able to have a complete conversation with my Dear Friend. Keeps dropping out. Its the 21st Century for smegs sake! Get your **** together!
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Loftwah (@loftwah) reported@mwfowlie @Telstra Telstra has been patchy in our area for a while now. Gonna have to port. Can’t justify this rate for trash service. 13Mbps down at 71ms at best.
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Mel (@its_me_mel_xx) reportedI'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬
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XCorpHub (@XCorpHub) reported🚨 Telstra, TPG telecom clash with Musk’s SpaceX over Starlink spectrum guarantee Australian telecom giants Telstra and TPG Telecom are urging the government to hold competitive auctions for satellite-mobile frequencies instead of granting SpaceX guaranteed priority access for Starlink’s Direct-to-Cell service. They warn that such guarantees risk market concentration and could lead to higher consumer prices. SpaceX has cautioned that without assured spectrum through a direct network licence it may withhold full deployment of the service in Australia. • Telstra and TPG stress the need for multiple satellite providers and diverse commercial models to promote genuine competition. • The outcome will influence connectivity expansion across remote and regional Australia where traditional networks fall short.
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Anton Chigurh (@BibasKfir) reportedI wish I had been at the lunch out on by the Ad Agency that sold the latest TV commercial to @Telstra (the stupid cartoon one). 🙄
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jchoop.hl (@jchoop) reported@MarkoMatvikov Hahahha no not at all, I just wanted to pass along that during the swapping over process he said the exact same thing. For years with Telstra any kind of contact had been infuriatingly terrible for him, and he couldn't speak highly enough of the Aussie people walking him through everything and being patient
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BitterBite (@DesignFlaw_) reported@PremiumHeart88 @AussieLeafsDan @Telstra The cell tower that services our town was "Taken down for planned maintenance" for a week without notice. We had to look up why we had no cell service.
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yeah yeah its anne (@annabell_JG) reported@Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.
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Bryn Davies an OA dad (@tofar1) reportedHey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.
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7NEWS Adelaide (@7NewsAdelaide) reportedPolice are searching for a second suspect after a copper cable stealing spree left dozens of homes without internet in Morphett Vale. Both ends of a cable had been cut in Telstra pits and dragged hundreds of metres down the road. Police say they spotted an SUV with a large amount of cabling on the ground before seizing various power tools from inside the vehicle. A 41‑year‑old Christies Beach man has been charged with theft and going equipped.
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ann hyland (@annhyland101) reportedSo, even though there’s a world wide **** storm that is ******* world economies, Telstra just messaged to say they are increasing my mobile phone cost. **** Telstra. @Telstra
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Loftwah (@loftwah) reportedWe pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra
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Glen Appleby (@realglenappleby) reported@PollyPorridge Been ok lately. But sick of - pointless kayo ads for the kayo service - gambling being the primary advertiser - Telstra / Harvey Norman being the rest Kayo has excellent targeted to postcode ads for elections - but clearly there isn’t anyone new adverting