Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 26: Problems at Telstra
Telstra is having issues since 11:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Sydney, Quirindi, Hobart, Townsville, Brisbane, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Internet | |
| Perth |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan
(@Backflip25) reported
@Telstra That really sucks! As sum1 on low income the only way i can afford is pay weekly instalments via BPay. Can also see it pricing other people out 2. Like my mum, who i care 4 decided to pay an extra $2.50 a week to pay another bill at AusPost coz she cant work out direct debit 1/2
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Book Reviews
(@TheB00KWarren) reported
@Telstra I sent reference number already, so your saying you cannot help?
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Tennille
(@Tennill17482079) reported
@Telstra yet again I’ve had to put in a complaint for a phone that I have not received. Now you thieving dogs want to charge me for phone I have not received
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Sharyn Marlyse
(@SharynR01115195) reported
Never thought I’d say this in a million years, but Telstra customer service is no longer the worst. MYOB is the worst ever!! EVER!!!!🤬
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Ian Mannix
(@sedvitae) reported
@SandyHorne61 I’ve been connected to nbn via Telstra for years without an issue
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Fahim Stanekzai💎
(@fahim_stanekzai) reported
@Telstra Yes it’s been 13hr and 12 minutes internet is totally down and mobile internet is also extremely slow takes ages to open a page or post something.
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BDubAus
(@bwrigley) reported
@Telstra @Telstra it’s been up and down like a yo-yo. These are times when it’s continuously up and down and times when it’s down for hours. Like this Tuesday. The outages site is a waste of time . Just fix it and supply what I am paying for or it’s off to the #TCO
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Rodney King
(@GadgetKingAus) reported
Goodbye @Telstra, we'll miss you so, But it's time to let our bond go. We'll find another, that treats us right, And never put up prices, in the dead of night.
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Chitty
(@cdpatel81) reported
@Telstra it seems issues with WiFi in our area? ( Blackburn 3130) Any interruptions or known outages as the internet is extremely unreliable for last couple of hours. Any update please.
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Phil 'Occasionally' Lucky
(@ScrawnyRooster) reported
@Telstra Home internet via 5g network.
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V
(@DrVania2) reported
Hey @Telstra if you’re contacting me about a complaint I made to @TelcoOmbudsman I would at least get my name right. Why would I then provide my details when you contacted me? And when you can’t even hold correct personal and confidential information?
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Christine Field 🦕🦖♀️ 💚🤍💜
(@christinelfield) reported
Dear @Telstra, thanks to your exquisitely timed outage yesterday I received no birthday calls and messages after lunchtime. Somehow the slew of 3.20am time stamped messages I woke up to this morning of the calls I missed didn't make me feel any better 😔 🤬👎
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Kat (Taylor’s Version)
(@KateMclean99) reported
@Telstra ok so I’ve done everything, I’ve reset the net, I’ve unplugged it a thousand times. I even got a wifi extender but the Internet here is not working unless we’re using the ethernet which isnt helpful for phones. Whats on earth is going on? This started a week ago?
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Warren (wf6@mastodon.social) still tweeting
(@wf66) reported
@Telstra Your Gold Member Support team is trying to test my patience, I am currently in a financial hardship situation and trying to inform them I can only pay such and such a fortnight and they don’t understand that and still asking me to pay more than I can pay come on now?
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Book Reviews
(@TheB00KWarren) reported
@Telstra Complaint ref was #49118281 My case mgr said over Christmas that a diff team handles ombudsman complaints etc and yet I’ve heard nothing, and now wake up to this nightmare yet again that despite promises it wouldn’t happen whilst being disputed, I’ve been barred! I have 4 kids &
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magpie
(@Peter217945) reported
Sorry if I can't interact with Tweets at times now. #Telstra signal up North Western Australia at this time of year, humid season, can be abysmal. From around 11am - 4pm can't even reach a site on Google. Keep getting message, " No Internet". 🙄🙄
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Ella
(@puppiespuppa) reported
@Telstra Can you help me with my case? Please, it has been so long, and many phone calls.
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Adam
(@kels_316) reported
@_midofo_ different issue, that was using a telstra wifi dongle, this is just straight from the phone to the ABB network
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Phil 'Occasionally' Lucky
(@ScrawnyRooster) reported
@SandyHorne61 What is the deal offered? My son tried it (Telstra 5g) with a poor result. Super fast at times and timing out at other times.
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Anna-Jane Dalton
(@ConjurupFood) reported
@Telstra I want a phone unlocked from your network! I paid instore on 16/1 still waiting for a result. Help needed please!
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Colin Dunkerley
(@ColinDunkerley) reported
@Telstra Still waiting. No surprises there. 89 year old treated like she has unlimited days left to live. This is an “escalated” issue but you would not know it!!Seems like you have a lot of staff on social media though… maybe they should be redirected to customer service instead!
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Colin Dunkerley
(@ColinDunkerley) reported
@Telstra @australiapost Back when you could get genuine customer service. If only you could bring back those days. Instead we’re left to wait and wait for a communication company that can’t communicate with it’s customers.
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BDubAus
(@bwrigley) reported
Seriously @Telstra the NBN service failed again today. That’s six days out of the last 30 where it’s been down either all or part of the day. My whole neighbourhood too. That’s shockingly bad. And you tech support is useless. Totally unhelpful. #NBN #Teldtra
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Book Reviews
(@TheB00KWarren) reported
@Telstra My mobile has literally no service whatsoever and conveniently now I can’t eve. Login to my Telstra app to show record of over 200+ chats with Telstra support to prove my point re ongoing issues for 12mths where we’ve had nothing but problem after problem, and I’ve spent over
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Nick B😘🏉🏏🇦🇺🦘
(@TropicalSauce05) reported
@Telstra You’ve stolen $1100 from us and now we are at fault because your stupid organization can’t get your **** together !! You’ve acknowledge your overcharge but won’t return the money #TelstraSuck #ACATraceyWeNeedYourHelp @ACurrentAffair9 #ACAWeNeedYourHelp
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Nick B😘🏉🏏🇦🇺🦘
(@TropicalSauce05) reported
@Telstra Cam, its my wife account which we've spent hours trying to fix with your colleagues to no avail
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Book Reviews
(@TheB00KWarren) reported
@Telstra 100hrs in chat time alone not inc the hours and hrs on phone as well. Im told only the ombudsman team can help, but before I even get to speak to them I’m again barred or deactivated
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Heulwen Sweet
(@Skymazef3) reported
@Schooldaysmag It totally fails between 10 to about 4 but rest of time is slow as an old turtle. Been to Telstra and because it works in the shop, they are it isfine but of course at home nothing 😔
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Sen
(@obsoletenerd) reported
@Telstra New phone arrived with eSim, can’t activate because it sends a 2FA SMS which the phone can’t receive, and only other option is bigpond email which has been broken for months? Why can’t it send to the same account email used for billing etc? New phone is a brick.
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IzzyRascal
(@IzzyRascal21) reported
@SandyHorne61 It is confusing… I find Telstra pretty reliable & they have gone some way to improving their customer service … after lots of complaints to ombudsman… I had to phone them recently & customer service was in Brisbane instead of the Phillipines or India & they were helpful 👋