Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Melbourne, Perth, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast and Yendon.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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neha ajay kumar
(@neha_ajay) reported
@Telstra Help with my home internet
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Inevitable
(@my_inevitable) reported
@BernardKeane @MichaelPascoe01 Still a bubble? Now the company is valued more than Telstra. Too big to fail.
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Kirsty Callander
(@kirsty112233) reported
@Telstra your customer service over the phone is disgusting. To hang up on my elderly mother when she was questioning her bill that hasn’t arrived but due yesterday is pathetic. @optus would be more helpful #telstra #optus #phone
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Michael - Selling 92% 🍥 🐒🚶......🧠
(@KaurnaCopia) reported
@seankimstar @Telstra You started twitter this week so you may need to provide your model number and the actual issues you are talking about or it just sounds like you are a samsung fanboy.
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Steve Daher
(@stevedaher) reported
Good to see @telstra running a nice little scam. You can get $50 a month for 12 months off their XL data bundle but due to a “technical” issue you may be charged full price for the first two months. If it happens in month 3, they’ll look into it. You won’t be credited for first 2
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Avid Reader Bookshop
(@avidreader4101) reported
@robfarago @Telstra yes it does. but not sure were it is or impact on our service
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Jo Willoughby GAICD FAMI CPM
(@Jo_willoughby1) reported
@Telstra is your msge app working? You say it’s supposed to be like txting a friend....so far it’s like txting a bot with amnesia. 3 days looping seeking response to question. If you’re going to drive customers to your app for service, have the ability to serve them. #cxfail
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Kay Lam-MacLeod
(@Idealaw) reported
Telstra: Hi in order for us to help, pls verify your ID Kay: verifies ID, explains what I want T: ok so we can help with that. T: *silence* K: ? T: Hi in order for us to help, pls verify your ID. I went through this loop six times, over 2.5 days.
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leolion87
(@alicesiecker) reported
@Telstra Nothing to discuss, you lie and say you will escalate my complaint and nothing ever happens...nothing has happened in 6 months
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Jy samon
(@Jysamon) reported
@Telstra **** you and your **** Internet, Gets nowhere near the speeds you offer, Cant even hold a stable connection for more then an hour!
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Avid Reader Bookshop
(@avidreader4101) reported
@Telstra I'm sorry but I did. The customer service person had no idea what I was talking about, they refused to help and then hung up.
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Avid Reader Bookshop
(@avidreader4101) reported
@Telstra we received a hand delivered obvs urgent letter requiring us to phone 1800 136 691 to org a technician to replace a UPS as it could catch fire! Yr customer service could not help and hung up on us. Please advise.
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Michael - Selling 92% 🍥 🐒🚶......🧠
(@KaurnaCopia) reported
@seankimstar @Telstra What model and what issues? I actually dont believe you buddy ;)
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Avid Reader Bookshop
(@avidreader4101) reported
@Telstra Thank you. Can I suggest that your customer service department is informed of the issue and the letter sent out?
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Enom S
(@BandannaMan02) reported
@Telstra I contacted #Telstra through MyTelstra and 5 hours later I was contacted .... after another hour of contact, I was told they will log a ticket and someone will contact me in 1 to days.Not good enough. You are meant to be the flagship carrier ... fail.@andy_penn
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PHire1Solutions
(@Phire1Solutions) reported
@telstra I am over this, You have had 2 weeks to provision my phone. You have until close of business Monday 18th January to provision the phone or I will terminate the agreement citing Telstra’s inability to provide the service. #auspol @PaulFletcherMP
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bsingharora
(@bsingharora) reported
@Telstra sales people sold us upgrade and protect as insurance against loss and damage and compare it against competition. When we reported a stolen phone, we were told the phone is not insured, we are on our own.
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Kranky Kath
(@kathtatts) reported
@Gazza42195 Been out since around 8am. Telstra went about half hour after the power went off. The Telstra problem seems to be the tower we have. Not sure what the power problem is. Was surprised the landlines went down too.
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@Didimclean
(@Didimclean) reported
Telstra Wifi in Morphett Vale is there a problem?
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bsingharora
(@bsingharora) reported
@Telstra Finally I think we might be able to make progress. The other issue is of course all the sales lies about the phone being insured with upgrade and protect
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Aaron Owen
(@aaronowenrn) reported
.@Telstra, how does one report a line down over road without having to navigate your ridiculous phone menu system or useless messaging app? #Telstra
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Kay Lam-MacLeod
(@Idealaw) reported
@Telstra What I wanted was the same contract pricing and conditions as the 5G plan, but utilising the 4G network instead.
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Stu Murch
(@waastudio) reported
@Telstra your customer support is appalling!! Why is it so difficult to speak to someone to get help?? Call centre only open business hours M-F. Messaging has to be done through your app and virtually impossible. Sort it out, please!
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Vish Rana
(@VishRana82) reported
@Telstra Well the store said they wont take the chance as they may decline the credit.maybe someone needs to make the notes clearer so that the store can actually swap the phone over.apparently if it said the store would get reimbursed they were willing to do it.nobody wants to help
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Steve Daher
(@stevedaher) reported
Good to see @telstra running a nice little scam. You can get $50 off a month for 12 months off their XL data bundle but due to “technical” issue you may be charged full price for the first 2 months. If it happens in month 3, they’ll look into it. You won’t be credited for first 2
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Jamie Griffiths
(@jamie_griff_) reported
@Telstra Any update on this? Telstra store techs also said a number of customers had reported the same.Come on guys, really does it take this long to resolve when all the other providers are able to support series 6 and a multitude of Apple phones without issues?
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PHire1Solutions
(@Phire1Solutions) reported
@telstra I have been waiting now since 2nd January for you to provision my brand new @telstra iPhone 12. I have tried to contact you every day since then. You have ignored me completely. I need you to be a responsible service provider and complete your side of the deal. #auspol
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Jy samon
(@Jysamon) reported
@Telstra **** you and your **** Internet, Nowhere near the speeds you offer, Cant even hold a stable connection for more then an hour! You suck deep and hard!
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💧💙C A K M Cheung
(@CCakmc) reported
@NBN_Australia But the point is they didn’t. Telstra techs put us onto their nbn techs but they spent sometimes 2 hours on the phone with us trying to diagnose/ fix the problem but never did. Why would won’t send out a technician after 3 months? It’s just not good enough.
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PHire1Solutions
(@Phire1Solutions) reported
So after 14 days of attempting to get @telstra to provision the brand new Telstra iphone I am paying for, The case manager that is dealing with my problem hasn’t even bothered to contact me. #auspol @PaulFletcherMP