Telstra

Telstra Outage

Is Telstra having an outage right now?

Problems detected at Telstra

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Telstra problems in the last 24 hours

The following chart shows the number of reports that we have received about Telstra by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telstra Outage Chart 05/27/2022 02:10

May 27: Problems at Telstra

Telstra is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 56.83% Internet
  • Phone 23.30% Phone
  • Wi-fi 8.87% Wi-fi
  • E-mail 6.53% E-mail
  • Total Blackout 2.59% Total Blackout
  • TV 1.88% TV

Telstra Outage Map

The most recent outage reports and issues originated from Brisbane, Sydney, Melbourne, Adelaide, Perth, Bendigo, Glenbrook, Gold Coast, Bunbury, Liverpool, Cairns, Hobart, Sunshine Coast, Canberra and Boat Harbour.

AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaMelbourne Internet

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • Pits666 Mr Pits (@Pits666) reported

    @Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.

  • RoelofBoer 𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻 (Roy) (@RoelofBoer) reported

    @RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.

  • zyrorl zyrorl (@zyrorl) reported

    @elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.

  • BGC_1973 Brad C (@BGC_1973) reported

    @oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.

  • XRBob Rob (@XRBob) reported

    @DavoHauser @Telstra I'm not even a customer. #geniuses

  • DavoHauser Jake Granville Fan Account (@DavoHauser) reported

    @Telstra The options were *********. This is a terrible way to treat a loyal customer. How are U guys in business with plans that expensive

  • DavoHauser Jake Granville Fan Account (@DavoHauser) reported

    @Telstra @XRBob So Brandon, you message Rob and offer him help, but Viktor basically told me, the original poster, to suck it up and choose between plans

  • danking265 Dan King (@danking265) reported

    @burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that

  • ElaineGillett2 Elaine Gillett (@ElaineGillett2) reported

    @RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!

  • RoadknightThe TheRoadknight (@RoadknightThe) reported

    So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2

  • MarkThommo352 mark thompson (@MarkThommo352) reported

    @Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting

  • DavoHauser Jake Granville Fan Account (@DavoHauser) reported

    So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.

  • MarkThommo352 mark thompson (@MarkThommo352) reported

    @Amaralee23 @Lion6272 It’s working from bedroom to lounge so far so good Telstra is garbage where I live no signal

  • MattNT11 Matt (@MattNT11) reported

    OMFG....Telstra customer "support" is so incompetent that all you can do is laugh.

  • michaelneale mic (@michaelneale) reported

    @stilgherrian @Telstra The tower is confirmed turned off but hundreds of people are not covered by an alternative tower. This is allegedly the reason why it isn’t an outage.

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @michaelneale @Telstra Like today, I’ve been in chats with two different support people, each of which got dumped somehow after an hour each, and the process starts again. Three different people responded on Twitter. But we’re still no closer to knowing when this will be fixed.

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra HI Tanasha, Ryan is already chatting with me re this — but I’m wondering whether your trust is misplaced. :) We really need someone to acknowledge that this problem exists and an ETA on when it’ll be sorted.

  • michaelneale mic (@michaelneale) reported

    @stilgherrian @Telstra Ok I got a call before - where in a confusing way the explanation is that the outages page is ONLY FOR PLANNED OUTAGES. for upgrades that go bad and they shut the tower off - they don’t count?

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra The main frustration is that no one seems to be able to get this acknowledged as a problem. If I’d known last week that I’d still have 5G problems today, I could’ve planned around it. And support staff wouldn’t waste their time like we are now.

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra This is second-hand information, I’m afraid, so I don’t know. I’m told this came from a local Facebook group. (Yes, I know, but it matches when me and others started encountering the problem.)

  • becky_0123 Becky (@becky_0123) reported

    @Telstra I'm amazed at 2 of your phone staff. Super helpful, and didn't treat me as an idiot! This makes a huge difference in customer service. Thankyou

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra ... and also why this isn’t just listed as a known outage, because that would’ve saved everyone a LOT of time chasing this. No hurry for the response, I’m after accurate information. I can paste stuff from the other thread and the chat at you if it helps.

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra OK, Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can plan around...

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @Telstra OK< Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can lan around.

  • dobes Chris Dobespierre (@dobes) reported

    @iiTalW @stilgherrian rate, review, and pay for this, the telstra sucks podcast. hhmmm, might be something there

  • RoadknightThe TheRoadknight (@RoadknightThe) reported

    @Telstra I can't use the chat link. My speeds are too slow to download and open the link, as mentioned yesterday.

  • stilgherrian Stilgherrian (@stilgherrian) reported

    (Note to Telstra socials: I don’t need you on this for now. But I will say that this problem has not been handled well under the original process and I will have some feedback. But not now.)

  • RoadknightThe TheRoadknight (@RoadknightThe) reported

    @Telstra No. I am going to go one of your shopfronts to complain, since I can't stand the phone process. I have mobility problems, so I have to wait until I feel able enough to go, which could be days or a week or more.

  • noname_noidea ... (@noname_noidea) reported

    Discovering that Telstra doesn't let pre-paid phones use it's 5G network and that I need to get a post-paid 5G specific plan. Great work Telstra

  • kat96819281 🍸KatySays💅 (@kat96819281) reported

    @elonmusk I love your satellite internet starlink, for regional Australia, which shits all over stupid Telstra NBN. And now it can evdn be mobile?! Can’t wait til the rest of Australia get to enjoy what you offer!