Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (49%)
• Phone (38%)
• Wi-fi (7%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Sydney, Melbourne, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Penola	Phone	6 hours ago
Brisbane	Internet	14 hours ago
Sydney	Phone	21 hours ago
Sydney	Internet	1 day ago
Sydney	Phone	1 day ago
Brisbane	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad (@OTheChad) reported 8 minutes ago

  @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments — not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat — not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation — exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift — healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter — but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes — not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

• 
  Brian Kendig (@bkendig) reported 9 minutes ago

  @Telstra If you'll let me message you directly, I'll provide your customer's Telstra ID and my email address that he somehow put on his account. Thank you for your help!

• 
  Nat Factor ⭐️💜 (@StuddertNatalie) reported 13 minutes ago

  @TheChopperLady It’s ok. I’m already thinking of suing Telstra for ******* up my payments and putting me in this situation! So much for government assistance right? These corporations and governments are pathetically slow!

• 
  Ms Meh (@ms_meh) reported 13 minutes ago

  @maher_aaron @wwos You Telstra 'em! Though they'll probably tell you it's a Youi problem that you don't like how the coverage is 99c delivered.

• 
  Francis McF (@FrancisMcF1O) reported 14 minutes ago

  Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

• 
  Anthony Petisi (@ApiaFcViareggio) reported 15 minutes ago

  @spannaforce Issues with Telstra

• 
  Catherine (@Catheri09875779) reported 15 minutes ago

  @OGmusical @SkyNewsAust 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.Current Operations: Voice calls from standard Australian consumer and small business customers are still generally handled domestically, while much of the complex technical delivery, IT support, and enterprise services are managed through hubs in India.Reach

• 
  deirdre ritchie (@deirdreritchi10) reported 16 minutes ago

  Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

• 
  Anna (@spannaforce) reported 19 minutes ago

  Man, telstra internet has gone down Rebooted a thousand times.

• 
  Madmike (@madmike888X) reported 23 minutes ago

  @Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am

• 
  Stuart Bland (@96Mrbsa) reported 28 minutes ago

  @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

• 
  Tyler Telfer (@Tyler83069242) reported 28 minutes ago

  @StephenKealy1 @blowingtom2 The next stuff up of Howards was privatising Telstra. The economic damage and inefficiency imposed on the Australian economy has been horrendous. Every household pays for that mess. The government had to then spend $60b to role out the broadband.

• 
  Gavin McKenzie (@gav_mck) reported 32 minutes ago

  @Telstra I need urgent help for my Dad device, your retail shop are refusing to help a 79 year old with his account, disgraceful

• 
  Pak 🇦🇺 (@_Whale_fish_) reported 33 minutes ago

  @VoteLewko @Starlink Ah, look, some competition! How terrible. Telstra and Optus will be forced to improve their services. Brrrrr

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 33 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Moses kiweewa (@Moweezy5Moweezy) reported 36 minutes ago

  @Telstra Worst customer care I ever experienced in Australia. Telstra

• 
  Mack Urva (@MackUrva49408) reported 38 minutes ago

  @VoteLewko @Starlink It's about time for Optus and Telstra to go down the drain. Some of the worst and scammiest Australian companies. They charge you an arm and a leg for something that never works.

• 
  Murray (@MyNameIsMurray) reported 40 minutes ago

  @Starlink I can see the tower from my front door. I'm less than 5km from a major centre that rivals our capitol city CBD. Telstra reprioritised the tower equipment to service a wealthy nearby suburb, meaning my entire area gets no service at all. Like, zero bars. And they don't care.

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 42 minutes ago

  Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

• 
  Murray (@MyNameIsMurray) reported 44 minutes ago

  I read an article suggesting that @Starlink could come to Australia as a phone service. Oh, I hope it's real. Telstra utterly sucks, has massive blackspots everywhere, is ludicrously expensive, and has terrible customer service. Optus & Vodafone are worse. We need competition.

• 
  Madmike (@madmike888X) reported 44 minutes ago

  @Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention

• 
  Ian Clarke (@ianclarkeAU) reported 44 minutes ago

  @BusyTonn Somewhat true. Telecom never had a FTTP plan, but CBDs did have Telstra fibre in the 1990s (after Optus started).

• 
  Quentin knorre (@MR_Qniss_) reported 45 minutes ago

  @OliverHolst01 @Starlink My telstra internet is 80bucks a month. Has never increased unless I do it myself. It actually has gonendown over time as I dont use so much internet and so my limit is lower than most I think

• 
  Hugh Jebawlsak 🇦🇺 (@WillHammer77) reported 47 minutes ago

  @newscomauHQ So is Telstra! Go **** yourselves Zionist shills.

• 
  ₿ 💥 (@teslantir) reported 50 minutes ago

  Google + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG

• 
  Deepuc (@deepudips009) reported 53 minutes ago

  @Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try

• 
  💜⚡️🦄 manda 🦄🐨🦘💚💛 (@aussieV8girl) reported 57 minutes ago

  @Teh_Jkr @Optus Look into new customer deals… If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra they’ve done the same.

• 
  Thomas Choat (@thomas_choat) reported 1 hour ago

  @OneNewsAu Optus and Telstra are playing with fire here. Their customer base will become open slather to Starlink’s future plans over time. They’d be better off partnering with a company like AST SpaceMobile if they want to be around for a while.

• 
  K•A•N•E (@kanethesaint) reported 1 hour ago

  @ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.

• 
  Steven Payne (@CmonMick) reported 1 hour ago

  @meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land🫤