Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
||
| Brisbane |
TV | |
| Perth |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Stewart
(@Timmzy128) reported
I can't even stream #YouTube at 240p. #telstra pick up your game. We are paying $200 per month for this service.
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Aussie Broadband
(@Aussie_BB) reported
@ashavedwookiee Sorry to hear that your plan was impacted. Changing from Telstra network to Optus network for mobile services did require changes. But the new plans should largely offer more options and better value, You may be able to check options with the accounts team on 1300880905. - Adam
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Greg
(@Gregeve98) reported
@Telstra hopefully it is fixed, i'll try an findout what the problem was exactly by asking a Telstra person, they do at times drive around Tocumwal doing other things
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Amanda
(@amandam02846218) reported
@jriewolod @Telstra @Telstra gave my aging parents the great news they now - after 40 years as customers - have unlimited data! Yay! Except they average 5 gb and have been on a plan for 100gb. And by the way are increasing their plan fee by $29 - but you can call from a box for free! Service 😡
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Aiden Howlett
(@AidenHowlett) reported
from
Sydney, State of New South Wales
@lisa_curz3 @jriewolod @Telstra Worst case scenario if no one picks up the phone and cancels your service then I'd view that as an unauthorised charge and you could dispute it with your bank.
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Dan Van
(@DanVan76729633) reported
@Telstra unbelievable poor service through getting samsung Flip3. Paid phone outright via online order, so no issue. upgrade mob to Med plan but error due to Credit issue? I have no credit issue ever! I pay all my bills. Promised call back broken. Utterly poor experience!!
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Glennys Haagmans
(@glennhaags) reported
@jriewolod @Telstra I’d been paying for 2 years for a service I had discontinued. They said they’d only pay me half . I told them “ that’s my money , if you don’t return it to me I’ll report it as theft “ they returned the lot ‘
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Sithdevil
(@mfraser81) reported
@bajo @Aussie_BB I wish I didn't live in a Telstra Velocity Estate, currently paying over $100 a month for 100/5 and I'd be lucky for it to not have issues every month. Have wanted to switch to @Aussie_BB for a while now 😪
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Aussie Broadband
(@Aussie_BB) reported
@ashavedwookiee Sorry to hear you lost an aspect of the service you relied on, unfortunately cannot keep offering the same as our agreement with Telstra has ended, but the plans flagged IDD have $50 included international credit. Please call us with other concerns about the switch -Meg
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Polished Beauty
(@Polished_Beauty) reported
@DuffmanGay @Telstra @jriewolod This situation doesn't actually mean Telstra did anything wrong. In the old days everyone had a rental phone and was charged for it. Some people (or their children) often then provided purchased cordless phones but never returned (or informed) Telstra to remove the rental phone.
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Yixsaa
(@Yixsaa_) reported
@Telstra UR NET SUCKS IM SWITCHING TO OPTUS
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Scott
(@Scott17492432) reported
@jriewolod @Telstra The experience get Telstra to connect NBN to my elderly mothers premises was nothing short of appalling. It literally took months of broken promises and technician appointments that failed to turn up. Telstra is a disgrace that prioritises profits over people
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Tania Barry
(@shewgirl) reported
@Telstra He did, but only after being made to resubmit his iD info again, despite having already given it and being supplied a phone. V worrying about what happened to his paperwork, with all the privacy issues around this. He's since left Telstra because of this experience.
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Freddofroakie🐸
(@scotslass65) reported
@jriewolod @Telstra I used to think Telstra were bad until we had to deal with @samsung I hope you get this sorted out.
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andy sipowicz
(@pezo0ooo) reported
@jriewolod @Telstra @telstra social media team in peak damage control. Bet the 1-1 message responses are mainly “Sorry can’t help”. I learnt my lesson with Telstra long ago 🙄
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Mario
(@uncletap34) reported
@Telstra @Foxtel I have wasted the past 2.45 hours to resolve my Foxtel iq4 issues. I even tried to book a installer to come out which I was willing to pay for , but to be on hold for another 20mins and no response. I canceled it completely.**** service
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paul burow
(@burowpaul) reported
@Telstra hi, I've been in communication with telstea staff for 3 days but there doesn't seem to be anyone able or willing to fix my internet issue..
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Melissa Griffiths
(@melissaracing) reported
from
Melbourne, State of Victoria
@jriewolod @Telstra Terrible 😞
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Steven (Trevor) Reid
(@Chopchop1969) reported
from
Port Pirie, State of South Australia
@jriewolod @Telstra Poor form , I’m checking my mum’s now .👍
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mike perry
(@mikeperry1968) reported
@Telstra yes Telstra no internet for well over a week customer service is none existent in Yanchep 6036
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Tagart
(@1ShaneosG) reported
@jriewolod @Telstra Telstra are disgusting, there a multi billion dollar company and they still manage to rip off the poor old dear! Who was unawares, boo Telstra u suck!!
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PC
(@uppingpc) reported
@jriewolod @Telstra Seems like posting on Twitter is the most efficient way to resolve an issue with these big service companies.
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Emma Mulquiney
(@accordingto_em) reported
@jriewolod @Telstra Every time I see things like this it reinforces my decision to ditch @Telstra. I genuinely don’t understand how their horrific customer service and careless attitude is just…tolerated.
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georgia 🤦🏻♀️
(@georgetweets2u) reported
@Optus I've been a customer for like 15+ years. I'd go elsewhere, but I can't afford Telstra and your competitors have even worse reception than you do. Do better. And don't demand device returns during lockdown when you KNOW I HAVEN'T ORDERED A NEW DEVICE!
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DaveMan
(@DavidJM55) reported
@jriewolod @Telstra This is the same Telstra that kept charging us for the ADSL2 service that didn’t exist after NBN was connected. When we told them, they shut down our business account, instead of the residential one.
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dean
(@deanmc011) reported
@jriewolod @Telstra I had a similar thing happen to me. I signed up for a RFC membership this year, telling me there was another flag on the way. I've put my complaint through. Still waiting for a refund
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Aiden Howlett
(@AidenHowlett) reported
from
Sydney, State of New South Wales
@bonniecsalt @jriewolod @Telstra There's many RSPs out there that will allow BYO. You don't need a modem if on HFC, FTTN still needs you to buy one but there's loads used on FB, CeX, Gumtree and of course new. The actual Telstra hardware isn't too bad, but once you've 'paid it off' your bill doesn't go down.
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Kaye King
(@KayeKin45335416) reported
@jriewolod @Telstra Awful, robbery
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bonnie c
(@bonniecsalt) reported
@jriewolod @Telstra Hope yr aged care provider offers single room with modern facilities, fully staffed, caring, honest and skilled people, good food and perhaps real personalised care. Alas me thinks age care providers and telstra have too much in common namely the financial rip off for “service”.
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shark *****
(@shark_dicks) reported
@kitty4prz @Mage_Lufaine Sometimes Telstra/Optus/Vodafone/whichever provider actually shits the bed and their network doesn't work. Not often but occasionally.