Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 11: Problems at Telstra
Telstra is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Townsville, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
||
| Melbourne |
Wi-fi | |
| Brisbane |
||
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Madame K 💃🏽
(@realmadamek) reported
@Telstra never in my life have I experienced such bad customer service. Your sales people have no clue of what they are selling. Each sales rep has a different story. Trying to get a product and plan seems impossible. What a waste of time #Australia
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captain kirk
(@captain78140963) reported
@Telstra No, someone was supposed to call us yesterday, they didn’t. We gave up. Didn’t think it was this hard and take 2 weeks to cancel @foxtel and get a Telstra tv box. We’ll just cancel everything and start again with something else. I’d like to thank Lauren, Lisa, Tina, Sue and Angie
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Kenan Asher Dudok
(@KenanAsherDudok) reported
@Telstra If you mandate a no-jab-no-work policy, I will cancel all my services with you. #MandateJabGoBroke
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Scott Plimpton
(@lowroader) reported
from
Hobart, State of Tasmania
@jriewolod @helenshield @Telstra Wow. Still, this is the same company that got done for shamelessly ripping off vulnerable first nations people with terrible mobile plans.
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Thea
(@DiffusingAromas) reported
@strathy2014 @Telstra @GladysB There’s a solution. Don’t turn on your tv at 11am and life is good! I have a much nicer day if I don’t listen to the 3 stooges.
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Ben James
(@Ben_James__) reported
@anonymoose_au @Telstra Who said I have a problem with Vaccines? Totally missed the point much like the rest of you dumb asses
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Kenan Asher Dudok
(@KenanAsherDudok) reported
@Telstra Remove this from my phone immediately. I do not pay you to put messages like this on my phone. Also if you have a no-jab-no-work policy, I will cancel all my services with you. #MandateJabGoBroke
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𝖆𝖑𝖒𝖔𝖘𝖙 𝖑𝖊𝖋𝖙 𝖙𝖍𝖊 𝖇𝖚𝖎𝖑𝖉𝖎𝖓𝖌
(@absolutelyallan) reported
@h_appleby @Telstra The @CEPU_commsunion should hang it's head in shame & *ALL* members should withhold dues for them allowinh any Employer to mandate any untrialed Gene Therapies that have not been FDA approved.
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Meineke Wildman
(@BrentMeinke) reported
@6_medic Cancelling my Telstra service as we speak. Out of interest, which carrier has the next best coverage?
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geoff
(@GeoffreyHuntley) reported
@packeteer Had a town-wide outage on Telstra last week. It’s super weird Vodafone had better reception than Telstra in my twitter header photo.
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GrahamT
(@Leftfield9) reported
Hey @Telstra when will your App be fixed so that I can set up automatic monthly payments on my prepaid mobile service? Everyone is telling you that it doesn't work.
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Brad “Fractal Wasted Dose” 🇦🇺🇺🇸
(@LNGeconomist) reported
@australian Not a Telstra customer.
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JohnB
(@JohnB39955001) reported
@australian Never use Telstra and its network anymore!
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nicole
(@nlkatipunan) reported
IMAGINE a family member passing away, and then you have to pay $700 from your income (which gets paid monthly) to restore your service, so you can communicate with some of them, but it’s been 24 hours, and @Telstra still hasn’t restored your service.
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Matt
(@mattisrambling) reported
@libertydownundr Proud Telstra customer here!
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Kelvin Markham
(@kelvinmarkham) reported
@mattjcan please don't give Telstra a hard time for insisting on vaccination for its customer facing staff. It seems sensible to me.
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Gabe
(@gabecodina) reported
@ReasonForBees @Telstra Really? It's better service than any other provider
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Kat
(@katspat) reported
Good morning all, since I can't raise complaints about serial pest Craig Kelly peddling dangerous health misinformation during the pandemic, I will instead be lodging a complaint with the Telecommunications Ombudsman for my provider failing to stop this harmful behavior @Telstra
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Mark
(@Mark39496798) reported
@TurekAndrew @JaggerMickOZ then I will terminate telstra
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dodgihuman
(@Crypto_Stoj) reported
@Telstra The vaccine is as leaky as your service. Hi Dr. Im vaxxed and caught Rona. Thats normal, please take these boosters. Hi telstra, I'm vaxxed and I never have reception. Thats normal, please restart phone and download this patch.
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Australian ID
(@IdAustralian) reported
@Telstra You will be missing more people, will cancel my subscriptions. #InformedConsent
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Julien Benda
(@Bender1Benda) reported
@topbloke148 @markhumphries @Telstra Humphries is still doing neolib let's laugh down at the dumbie working class(deplorables) humour from the 2000s.
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💉💉spergasuarus sped 💉💉
(@BlmFacesof) reported
@6_medic **** Telstra …. Worst customer service I have ever had and will never use them again and I actively discourage anyone from using them and have for about 4 years
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Sophie Seuk
(@sophieseuk) reported
from
Sydney, State of New South Wales
@martyk40 @Telstra @Raf_Epstein I feel this. Have been having the same issues and no answers from Telstra.
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Chad
(@inkee78) reported
@Telstra are there issues with network? I cannot make phone calls or use internet on mobile. Online chat is not receiving any response.
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nicole
(@nlkatipunan) reported
As a courtesy too! You really should notify customers if you’re going to disconnect the service so they can do what they need to to avoid that. Like, that’s just bad customer service? You really screwed me over, @Telstra.
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Kenan Asher Dudok
(@KenanAsherDudok) reported
@Telstra If you mandate a no-jab-no-work policy, I will cancel all my services with you. #MandateJabGoBroke
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Lychee
(@LycheeDayou) reported
Good Morning. Telstra is a horrible internet company.
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Kenan Asher Dudok
(@KenanAsherDudok) reported
@Telstra Remove this from my phone immediately. I do not pay you to put messages like this on my phone. Also if you have a no-jab-no-work policy, I will cancel all my services with you. #MandateJabGoBroke
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Jiver Freecloud
(@JFreecloud) reported
@BridgetJuneJudd @Telstra I found that Telstra staff were rude and unhelpful. Tried loyalty but got sick of them. Switched to Optus. I don't use internet. Bought a Google Chromecast for $60 and watch what I like from my phone apps via WiFi hotspot to my TV. Uses a bit more data but still cheaper.