Telstra

Telstra Outage Report

Why is my Telstra service not working?

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 01/27/2023 22:30

January 27: Problems at Telstra

Telstra is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • Internet 53.18% Internet
  • Phone 20.96% Phone
  • E-mail 12.93% E-mail
  • Wi-fi 7.93% Wi-fi
  • Total Blackout 2.59% Total Blackout
  • TV 2.41% TV

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Adelaide, Perth, Brisbane, Pearce, Auburn, Toowoomba, Moruya, Deer Vale, Canberra, Gold Coast, Warragul, Picton and Albion Park Rail.

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • dean_walsh1 Dean Walsh (@dean_walsh1) reported

    @adamjonwilliams From memory, Telstra don’t, but yes, one of the many issues lol

  • hughesygirl Mrs. Tweet (@hughesygirl) reported

    @Telstra Too bad for those that are in DV situations.

  • jhd_ankh0 JHD Macdonnell #VoteNo (@jhd_ankh0) reported

    @littlehorror01 @mattjcan David Littleproud @D_LittleproudMP has an excellent solution. All carriers customers should be allowed to roam between networks in regional areas. Telstra used to have a roaming agreement with 3 (later Vodafone) when their customers left their service area they used Telstra

  • liarabbott Ghost of Tones (@liarabbott) reported

    @mattjcan @Telstra Why can't we roam across mobile networks so if vodafail and optus have coverage in this area then people would not be left without service

  • Te_Atatu Jason (@Te_Atatu) reported

    @Cowcakes @TaleiElu @Telstra Yes, it's clearly the government's fault that Telstra is having an outage now and only the 44th, 45th and 46th governments. 🙄

  • Te_Atatu Jason (@Te_Atatu) reported

    @Cowcakes @TaleiElu @Telstra Yes, it's clearly the government's fault that Telstra is having an outage now and only the 43rd, 44th and 45th governments. 🙄

  • michaelcant245 Michael Cant (@michaelcant245) reported

    @Telstra I’ll be moving my elderly parents off @telstra after 35 years of loyalty. Absolutely disgraceful service and support. Honestly should be ashamed to work for them.

  • michaelcant245 Michael Cant (@michaelcant245) reported

    @Telstra It’s disgraceful, absolutely disgraceful. Why would you shut call centers on a Saturday when most working people have time to sort out these issues? 3 and a half hours I’ve been online messaging for something that is a 2 min fix.

  • michaelcant245 Michael Cant (@michaelcant245) reported

    @Telstra I’m not flicking any dm’s get on the ******* phone and sort the issue out if you’re that desperate to help!

  • kym11z Kim Farragher 🇦🇺🇺🇦 (@kym11z) reported

    @virgotweet Yep sick of them between calls from “Amazon”, “So called TELSTRA with internet issues”, “Prime subscription (which I don’t even subscribe to) and the list goes on and on

  • michaelcant245 Michael Cant (@michaelcant245) reported

    @Telstra @Telstra you’re kidding right? Been on there for two hours now and still not able to resolve my issue. All I need is my Vlan details and it’s taken 2 hours.

  • michaelcant245 Michael Cant (@michaelcant245) reported

    Are @Telstra serious? Let’s close call centers on Saturday when most people have the time to sort their **** out! Smart ******* move by the most backward bunch of imbeciles to ever grace the business world! #fucktelstra #telstra #wheresyourfuckingsupport

  • rocweiler Cathy Wheeler (@rocweiler) reported

    @mattjcan @Telstra Why wasn’t it fixed when you had 9 years to fix it

  • JazzRaytion Ray Ray (@JazzRaytion) reported

    @PhilGould15 The wonderful service at the Telstra store the other day to help with your old phone was to upsell you a new phone and this took 2 hours? 🤔

  • saline Samela Harris (@saline) reported

    Struggling with @Telstra's weak rural signal really undermines a lovely trip. "Hotspotting" is tepid at most. Borrowing bandwith from others...my posts are just waiting... Thank dog I brought a book.

  • Cowcakes 🌻Ken Dally @C0wcakes@mastodon.au (@Cowcakes) reported

    @TaleiElu @Telstra Poor infrastructure, poor servicing times, poor foresight to invest. Clearly none of those things would be related to the 9 years of LNP oversight as the government.

  • Hdp_26 Metta World Price (@Hdp_26) reported

    Internet in the tiny smoke has been horrible since getting back. Telstra tower almost definitely got damaged in the big rains and there is just no way anyone does anything about it. Love this little town but if the internet is still so shite come footy season I might go postal.

  • WhatRomansWant Romans (@WhatRomansWant) reported

    @GondolaLarrikin Same, it **** me off when they sold it to Telstra though.

  • robotissy issy, interrupted (@robotissy) reported

    Hey @Telstra I've been sent an email for a final bill to pay for a cancelled service but yet everytime I log into my account there's no way to pay and no way to find out if I even owe anything as I can't contact you overseas and you don't have an email available 🤷

  • Arvos73 Brandon Disson (@Arvos73) reported

    Hey @AdamAddamo3 @kj_assassin as fellow Aussie stream what internet provider do you go through? I’m currently with Telstra and having nothing but issues with my connection. Any recommendations??

  • DamanBansal3 Daman Bansal (@DamanBansal3) reported

    she can't cancel it. I can see it clearly on my latest bill where Optus is charging me $5 a month. On the other hand, I want to keep my postpaid mobile service with @Optus but Optus has asked me to move with Telstra saying that they are unable to provide good coverage in my area.

  • boslive_evilsob BoS (@boslive_evilsob) reported

    @Telstra FYI. Did you know that a Telstra customer can use any phone number they choose as an alternate contact? Literally any number even if it does not belong to them? For example, my number is an alternate contact for 'Lynne'. I don't know her full details,

  • BarryDonne1985 Barry Donnelly (@BarryDonne1985) reported

    @Telstra Please note I asked for technical support and they told me they don’t have technical support only faults team????

  • BarryDonne1985 Barry Donnelly (@BarryDonne1985) reported

    @Telstra I am trying to set up a dedicated server and trying to find out what ports are open/closed. The person I spoke to didn’t know what I was talking about and suggested I use google…. Wtf Telstra don’t you think google would be first before you?

  • Greymata4 💧☘️🌱🔥Greymata (@Greymata4) reported

    @hilly_syd @AustralianSuper AusSuper customer service is on par with Centrelink and Telstra - a complete pain and super frustrating to deal with! Grrr

  • tedeakin Ted Eakin (@tedeakin) reported

    @D_Melissa2 I spent a year with a company that has one of the highest customer service ratings in Australia At the induction their main point on the topic - don’t be Telstra

  • Ky1i3F Kylie ✨🌏🐯 (@Ky1i3F) reported

    @Telstra The chat is closed so I’ll ring up. Its super poor behaviour tho.

  • Kasmit2022 KAS (@Kasmit2022) reported

    @Telstra Thank you for the quick response. This has been an ongoing issue throughout the years. I did contact tech support, and they said it was being escalated, but so far, no one has been in contact with me. 🙄

  • freo_nathan Freo (@freo_nathan) reported

    @Telstra Still not working though

  • freo_nathan Freo (@freo_nathan) reported

    Hey @Telstra - Would appreciate it if someone could contact me back. I’ve landed in Guatemala on the international roaming plan - zone 2. I am unable to get any service. Once I finally got wifi and could speak with someone for an hour to try and troubleshoot 1/2