Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (46%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Campbelltown, Brisbane, Sydney, Gympie, Loamside, Long Forest, Penola, Hobart, Adelaide, Sunshine Coast, Canberra, Bungalow Flat, and Dubbo.

City	Problem Type	Report Time
Perth	Internet	3 hours ago
Melbourne	Internet	8 hours ago
Campbelltown	Wi-fi	11 hours ago
Melbourne	Wi-fi	2 days ago
Brisbane	Internet	2 days ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rory Kilpatrick 🏳️‍🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported 5 minutes ago

  @SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium

• 
  스칼렛•해린 (@scarletthxxrin7) reported 9 minutes ago

  @Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.

• 
  Dane Trethowan (@grtdane) reported 18 minutes ago

  @OttavioMCMLXI I conversed with Telstra AI the other day to resolve an issue with my account and was pleasantly surprised.

• 
  BLUE (@BLUE04699289) reported 19 minutes ago

  @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏

• 
  Anna (@spannaforce) reported 22 minutes ago

  Man, telstra internet has gone down Rebooted a thousand times.

• 
  🌸Lynae 🟪⬜️🟩 (@lynaem88) reported 25 minutes ago

  @Telstra my nbn isn’t working the Telstra modem is working perfectly fine. is it a me issue or a nbn issue.

• 
  RochfordAlexAR (@rochfordalexAR) reported 26 minutes ago

  @bazingashane0 @Telstra I hammer my upload. If I want to work from home, corporate vpn 5-10 up plus voice 2 to 5 up, plus remote support ( usually SCCM remote) 5 to 10 up, plus all the stuff my home network is doing as per above and you can see that I'm hobbled on 20Mbps up line rate, I actually need 40

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 34 minutes ago

  @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

• 
  This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reported 35 minutes ago

  ai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 37 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  SnowmanNFT (@NftSnowman) reported 38 minutes ago

  @NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

• 
  Devil's Avocado (@CaptHughBeard) reported 39 minutes ago

  @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

• 
  Michael Abbott (@AgentAbbey) reported 41 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  y (@yuyan497) reported 41 minutes ago

  @Samantha7ey it's the telstra network 😭

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 42 minutes ago

  @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

• 
  Madmike (@madmike888X) reported 42 minutes ago

  @Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention

• 
  Peter Dewar (@PeterD84508) reported 43 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  landman (@hasselljpb) reported 43 minutes ago

  Gotta love it when the @Telstra helpline drops out while trying to solve a @telstra issue

• 
  MyBrainHurts🍸 ⚰️ (@CountessAu) reported 45 minutes ago

  @Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.

• 
  Anna (@spannaforce) reported 47 minutes ago

  @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

• 
  Greg Lark (@Greglark4Lark) reported 48 minutes ago

  Just got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..

• 
  Tony K (@TKags) reported 49 minutes ago

  @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

• 
  Rob Arbon (@arbon_rob93103) reported 50 minutes ago

  @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

• 
  oneonethreeinvesting (@113investing) reported 50 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 50 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 50 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  Andrew (@andrewrdn463) reported 52 minutes ago

  @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  ComradeGreen (@GreenComrade) reported 53 minutes ago

  @L0Nii210 going to start calling it the Tiktok Entertainment Centre Brought To You By Temu Sponsored by Telstra (with help from The Australian)

• 
  Andrew (@andrewrdn463) reported 54 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  calmingdown (@joey8bitz) reported 1 hour ago

  @1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.