Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Mangalore, Melbourne, Perth, Adelaide, Sydney, Brisbane, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Mangalore
|
Phone | 5 hours ago |
|
Melbourne
|
Internet | 6 hours ago |
|
Perth
|
Internet | 1 day ago |
|
Adelaide
|
Phone | 1 day ago |
|
Sydney
|
TV | 1 day ago |
|
Sydney
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cool McCool (@MisterSpock8888) reported@Telstra 3/6 3. Doesn't make sense. "We" & "I". Is she apologising for her team? Shud read "On behalf of TLS, I apologise for the disruption our network failure caused last week.” Paragraph 2 4. "Issue...caused signif disruption...people rely on us". thanks for telling us what we know.
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William Hawk (@WilliamOneHawk) reported@SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.
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KeirAndo 🇦🇺 🏴 (@KeirAndo) reported@LeeRespecter Imagine if she held Ministers to the same standards. I mean Telstra had an outage for an hour or two for the first time in a decade or two. What public service functions that well
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Autistic Frogler (@AutisticFrogler) reported@Telstra >Outsources entire workforce to India >Create national outages >Support staff entirely based in India >Scammers also based in India Telstra: "Sorry lmao"
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John Woodcroft (@jonwoodcroft) reported@sarahinthesen8 Sarah, thanks for conducting the Telstra Enquiry. I see two key issues I The equipment maintenance failure II The infrastructure configuration didn't confine the outage to one region or state. Infrastructure needs to be rebuilt so future outages are confined.
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NewsTongue (@NewsTongueX) reported🔴 Telstra outage caused by missing software update, undocumented design change Telstra blamed a missing software update and an undocumented equipment redesign for last week's nationwide mobile outage. During maintenance on the Melbourne network time protocol (NTP) server, the device reset to a 2006 date due to an underlying software configuration. The incorrect date propagated across the network, invalidating authentication certificates and leaving customers unable to place calls or access data. Telstra operates three NTP servers in Melbourne, Sydney, and Perth.
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jackie ♡ (@mouldygirl06) reported**** telstra for making ****** modems
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xcdn (@excda) reported@Telstra How much would it have been to stop this outage it would me not as much as the compensation and the reputation damage. Will never admit if some of these were caused by outsourcing..
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GooseHerder (@goose_herder) reported@26MoreLives it will never happen here ... if only because there'd be some sort of Telstra outage
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John Woodcroft (@jonwoodcroft) reported@sarahinthesen8 RE TELSTRA INQUIRY Just to reiterate: The widespread nature of the outage across all of Eastern Australia due to a single equipment failure is cause for concern. It suggests a reconfiguration of infrastructure is required so outages are regionally confined.
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Tr3ggs (@Tr3ggs) reported@FREAK0NAUT @Nd172557208 So you spend the 30k and make it a redundant fail over rather than a single fail point. Still a rounding error for Telstra.
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katie 🍞 (@katiebecker16) reported@Kate3015 @Oz_Mocker Albanese also says that he and Telstra orchestrated the outage to help 16s stay off social media
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John McWhinney (@john_mcwhinney) reportedThe Recent Telstra outage has proven Cash has its place when everything goes to **** !
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Wilma Domjan (@wilma_domjan) reported@keating01 Isn’t OPTUS & Telstra’s outage breakdown a strong reason NOT TO go digital on everything under one system of Government control? How many different services went out - not just 000? Can’t bank, buy petrol, grocery, use your card! EVEN WORSE is if we have a power supply outage!
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Sean Nicoara (@snicoara) reported@Telstra Why not tell the whole truth though? You failed to update or replace hardware that was providing ntp to your network for years past eol and your network died because of it. That's just sheer negligence.
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David Havyatt (@havyatt) reported@ACCAN_AU @smh @swan_legend How is Telstra expected to work out the AMOUNT of compensation otherwise? The word ‘compensation’ does not mean ‘fine’ and as a Telstra customer I don’t want them being over generous….because I will be paying for it.
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MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reportedA reminder that for the half-yearly fiscal report of 2025/26 Telstra posted $1.2B in profit. For HALF A YEAR. But the best they can do when their national network is crippled for their back-end ****-up is a half hearted shrug and a milquetoast "oopsie" email.
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William Evans (@will_evans_qld) reported@maximumwelfare You can just write or do whatever you want it’s not like anyone gives a **** these days. Nobody cares about their job, whether that be at Telstra or someone that’s supposed to regulate them.
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beep boop (@a_small_robot) reported@maximumwelfare "sowwy we let u down :( uwu" telstra you are not a small startup come on
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McCubbinEnjoyer (@McCubbinEnjoyer) reported@LeeRespecter Privatisation in her mind means cost cutting to provide more value to shareholders. What that means in reality for maintaining a network is outsourcing the work to Infosys or the like. I don't see how Telstra being public prevents that happening as its the done thing these days
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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TheBlackRaven (@DanishDayle) reported@GraemeEtt If it's being sent via Telstra or Optus god help us.
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Lynn Phillips (@HappyPawsTreats) reportedJust got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"
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Billie Glover 💉 (@glover_billie) reported@JJKALE2 @strangerous10 Telstra outsourced at too high a level Telstra kept managers Outsourced technical staff including system architects and coders Telstra said it was a $30,000 fix. Was that $30K for Telstra to implement ie 4 hours work by the subcontractor
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Max Fowler (@DrMaxamillions) reported@__free_news__ WTF is the green's doing asking questions to telstra?. Hanson can hardly talk or make sense of what she is being told.
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stranger (@strangerous10) reportedBreaking: Telstra has admitted in Estimates they were repeatedly warned since 2022 by the software manufacturer that their outage-causing software was out of date inc a reminder early 2026, & Telstra even discovered a “fault” with it themselves in Oct 2025, but still did nothing
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Luke Weston (@lukeweston) reportedVery plausible and likely explanation for the Telstra timekeeping issue.
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tsell (@TsellSellersfam) reported@Deevitha_ Im happy with everything except the price its way too expensive. I signed up for the lowest amount i could havent even been signed up for a month and they put the price up just as bad as fkn telstra in that department.
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Tweet Whisperer David J Smith (@Ausshot3Dave) reported@strangerous10 And they pushed back at global roaming as well. Happens as a default in most countries. Would save a lot of problems if Telstra or Optus shared their networks when network problems arose with any communications provider in Australia 🇦🇺 @AlboMP
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Robyn Tan (@robyntan) reportedI want a refund for my telstra service. @M_McCormackMP @SenSHenderson @sarahinthesen8 What is the model and manufacturer of Telstra GPS engine? Where is the firmware release document for the GPS fault that was ignored?