Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 06/07/2023 01:45

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Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • Internet 51.64% Internet
  • Phone 28.92% Phone
  • Wi-fi 8.14% Wi-fi
  • E-mail 5.97% E-mail
  • Total Blackout 2.77% Total Blackout
  • TV 2.56% TV

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Nuriootpa, Melbourne, Perth, Sydney, Adelaide, Shell Cove, Boat Harbour, Oberon, Launceston, Long Forest, Cairns, Bowen, Loxford and Bowral.

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AustraliaSydney Phone
AustraliaSydney Phone
AustraliaBrisbane E-mail
AustraliaNuriootpa Phone
AustraliaMelbourne E-mail
AustraliaPerth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • quippa78 Tom Harris (@quippa78) reported

    @Telstra AFL live pass has been canned?? This is a big let down. One of the prime reasons I and many others stick with your service. The Kayo deal is ok value, but it takes the shine off what has been a superb deal over the last few years. Disappointed.

  • els_1973 Els (@els_1973) reported

    Any chance you guys at @Optus can get it together and get one of those phone towers up in Greenvale? The service here is crap. Can’t actually use my phone unless connected to wifi. Hello @Telstra

  • DirtTracker4 Dirt Tracker (@DirtTracker4) reported

    @Barbara97144258 I live in Melb CBD and refused to connect to NBN because it's so crap, another government disaster. Go get yourself a Netgear LB2120 4G modem, and a Telstra 4G data only sim, problem solved. That's what I've got. And it's portable. I'm faster off 4G than my neighbours NBN.

  • ACFlory A.C. Flory (@ACFlory) reported

    @EffingHardy @Telstra Telstra pulled in favours and talked M.Turnbull to pay for the decrepit copper wires that Telstra owns. Attaching fibre to that dinosaur of a network is going to cause problems. BTW my ISP - Internode, yay! - is switching me over to NBN in the next week or so. Fingers crossed.

  • BarryAdlam Bazza (@BarryAdlam) reported

    @andy_penn @Telstra wasted almost 3 hours trying to report a Phone fault, it is not possible as 132200 only accepts call from Mobiles, 3 calls to Telstra Platinum, no help as they don't understand Engish/Australian, and just tranferred me to a number that doesn't deal with faults

  • amellzinq 𝒓𝒉𝒊 💚🏹 (@amellzinq) reported

    @NBN_Australia contacted Telstra again this morning and they said they can’t get anyone out here until Monday to fix the box, as we’ve learned that it’s now a fibre problem, which is screwing with my university studies as i’m missing out on very important Law classes online.

  • robotbum Bee (@robotbum) reported

    @Telstra @72Hallam My son rang Telstra to complain for me After he hung up he got a Indian ring him to sell him some shares WTF are you in the game of selling phone numbers ?

  • jok2607 John O'Kane (@jok2607) reported

    @Telstra My Internet speed is 14Mbps. How FAST is your Internet? Chifley 2036 Galaxy Note 20 ultra 5G. Quality service Telstra. Like this all the time.

  • BuklbooJohn One Of The Silent Majority. 🇦🇺. (@BuklbooJohn) reported

    Just beware if ur changing ur landline over to NBN, BEWARE YOU WILL LOSE YOUR TELSTRA MESSAGBANK ,my neighbour has gone through hell trying to get it who changed it 2 NBN didn't ask if she still wanted message service. Didn't do his job her please..

  • Lyallstyle75 Lyall Brown (@Lyallstyle75) reported

    @Telstra @AFL Best you work on getting the telstra app messaging service fixed and the 4G network running properly first 🤦🏼

  • dracomjb Mark Brown (@dracomjb) reported

    @Telstra It’s not a messaging issue it’s a problem with someone on Optus calling my number and getting a disconnected message sometimes and no one has sorted anything out

  • BruceBol Bruce (@BruceBol) reported

    @andy_penn @Telstra You may remember my tweet from early Feb trying to get my 89year old Mum a landline. Still trying. Spent approx 30 hours on phone and text. Just got third cancellation of appt which followed third confirmation in writing from Telstra. Worst customer experience ever.

  • AngryNana4 AngryNana 🐀🐀🐀 (@AngryNana4) reported

    @Telstra Long story. Telstra suspended my service without reason or warning. Lifting the suspension should only take an hour according to your website, but your call centre advises 24-48 hours. Not nearly good enough, and this is the second time you’ve done this to me in less than a year.

  • blakeway_luke Luke blakeway (@blakeway_luke) reported

    @Telstra I got the dashcam off the rewards thing its ok but mount started to slide down my windscreen due to the sticky goo it looked like it never could handle hot days so had a fun time removing the rest of that stuff it looks like it's been melting

  • robotbum Bee (@robotbum) reported

    @Telstra @72Hallam What service are you offering to a customer that’s been loyal for 53 years One week ago Telstra cut my internet off To be connected to nbn The fella came on Monday I had no modems hence no fix I’ve been screwed around ever since like a ****** rag I’m a 84 year old invalid needing

  • Crypt0universe CryptoUniverse (@Crypt0universe) reported

    @Foxtel Yep if your a Telstra mobile customer, $5 kayo ($20 discount)

  • Carrynbeard05 Carryn Beard (@Carrynbeard05) reported

    @jayden_ja_boi @Telstra Good luck with that! Having the same problem and we were promised it would be solved. and it's still not! Spent hours on the phone with them. I hear Aussie Broadband is good so I'm moving to them and I suggested everyone does the same as the Telstra customer service is pathetic.

  • nikki_king25 Nikki (@nikki_king25) reported

    It might have been planned on Telstra’s side but no advance notice to customers of a 7 day outage is immensely unhelpful.

  • TorQue_635 Rodney Ng (@TorQue_635) reported

    @theducks @Telstra My current issue is never ending spam txts telling me to check a link they forgot to send earlier...

  • phoenixfist888 Phoenixfist (Benj) (@phoenixfist888) reported

    @Telstra that’s crap no streaming live AFL through Telstra AFL app you guys suck *****

  • zee_enn Zahid Naseer (@zee_enn) reported

    @DarlingBrody @bomber_pete1 @Telstra You wish...Belong has even poorer support than Telstra itself. No direct number to complain, you send a message through their website and the earliest they will get back is 36 hours. #telstra #belong #telstrabroadband

  • GuyWelch4 Crypto G (@GuyWelch4) reported

    @Optus Worst thing I ever did was get a contract with Optus, mobile coverage is absolute garbage loading basically any app or website takes 10x longer than Telstra.

  • I_am_Clovitus Clovis the Apostate (@I_am_Clovitus) reported

    @kymtje I've had to call Telstra faults a number of times over the years when my ADSL went out for days on end. Even after I've told the computer voice my complaint is 'no internet service', they still give periodic reminders to visit their website for assistance!

  • Carrynbeard05 Carryn Beard (@Carrynbeard05) reported

    @Telstra @KelexKrypton Contacting the Telstra tech team doesn't help. Still waiting on feedback that we were promised to get yesterday, and last week.... and last year. Only option is to cancel. Yet you charge a ridiculous cancellation fee. Even though we're paying for a service that we do not get!!

  • Bradstr01 Brad (@Bradstr01) reported

    @Telstra Telstra Velocity has gone down in Leppington completely? No phone, broadband or television

  • marie19705 marie5 (@marie19705) reported

    @anthonylindle10 @twtrrr @YMangostein telstra put me on the default list twice and gave me a bad credit rating, the ombudsman made telstra take them off twice...

  • MAnonymii Mouse Anonybloop (@MAnonymii) reported

    @a_bonarlaw @Telstra @Optus Just be a complete recluse like me and never answer the phone, even when it's a known number because no matter how many times I tell some people there are better ways to get to me they still don't get the idea 🙃

  • abagofspanners Pedals like (@abagofspanners) reported

    @Telstra abysmal customer service as usual. Website says I can only have issue fixed by calling, then get recorded message saying go to website and auto hangup, thanks for absolutely nothing but still charging me an arm and a leg

  • Demonchessa CherylSlocombe (@Demonchessa) reported

    @Telstra Thought so, worried that elderly non online savvy customers may not realise this. After picking up receiver there is the usual mechanical sounding pause before an accented voice cheerily says they are from you & asks about internet, then I hang up!

  • nikki_king25 Nikki (@nikki_king25) reported

    @Telstra what’s with the planned 7 day outage with no notice and no mobile network in my local area???