Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (37%)
- Wi-fi (10%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Penola, Melbourne, Hobart, Adelaide, Perth, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, Arumpo, Rockhampton, Cook, and Ceduna.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Internet | 3 hours ago |
|
|
Internet | 20 hours ago |
|
|
Phone | 23 hours ago |
|
|
Phone | 1 day ago |
|
|
Wi-fi | 1 day ago |
|
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
💦Lynton G (@charger189) reported@JOKAQARMY1 Telstra in Australia is pushing 6G by 2030 they have been deliberately lowering the bandwidth so people demand a better service
-
SNOOPREY (@SNOOPREY77) reported@Telstra Again I was having the issues through the week of completely losing internet for short periods . My question at the time was why as I checked and there were no outages . Yes it’s seems better today but I’m not asking about today
-
Brendon Patterson - My Wife & I are PRGuy (@Brendon5374) reported@DanielWeisman5 how are large private corporations any different with service? Complained to Telstra lately? Qantas? One of the major reasons public hospital have a huge waiting list at emergency is because private clinics close early, and are fairly useless and always sending patients there.
-
Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
-
Tom Playford (@TomPlayford3) reported@Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.
-
Robyn (@RobynAMilne) reported@arbsmichael Howard sold off flogged off Telstra even though he told us only half & then came back for the rest, he wasted the mining boom. Oh, and Howard’s crowning glory was to flog off our gas for a song so we pay exorbitant prices for decades. Howard a major fail even Costello agreed.
-
Gus Lefty Aussie Patriot (@GusLefty) reported@arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund
-
jfly (@jasonfly) reported@pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.
-
⚡🏳️⚧️⛓️Θ Aunty ⚢ Vic Δ⛓️🇦🇺⚡️ (@Vic_Maidenless) reported@Dycbf1 The redeeming thing about them being on the telstra network and and being cheap
-
Z (@glen_birnie) reported@Adam_and_EVs Should ask them if they purchased through Telstra network….
-
Devil's Avocado (@CaptHughBeard) reported@Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?
-
calmingdown (@joey8bitz) reported@enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.
-
BLUE (@BLUE04699289) reported@KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏
-
Jays (@Jays200) reportedI've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.
-
𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
-
gee (@lordgeezuz) reported@ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭
-
SNOOPREY (@SNOOPREY77) reported@Telstra No buffering issues but it was stuttering but again today is not what I was complaining about
-
Mayura (@mayuuuuuuuu_26) reported@Jason______A @the_don1722 The difference will be the level of support you get etc. have similar setups here where telstra (t mobile in Aus) own budget mobile companies. And you get pretty much the same package for much cheaper but lose access to their support etc.
-
ichi (@ichimikichiki) reported@Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.
-
Jumbarrawa (@jumbarrawa) reported@SocialPiranha3 @Telstra They sell chunks of lines to other companies that sell the lines cheaper. and offer better service how is that possible >
-
Dawn Compliance (@DawnCompliance) reportedTelstra shares are weird cos a while back I noticed how they sold their towers, restructured fixed network into a separate asset company gradually exited legacy copper So became the ****** middleman with outrageous customer service they should rename themselves “******* Telstra”
-
Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
-
Depresso Martini ♥︎♡︎ (@algorithmsayshi) reportedSwitched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣
-
GregM (@Gmeister67) reported@WSWanderingEels True, Notice how this season Kayo started buffering on most NRL games. How to fix it, upgrade your internet plan. Guess who owns half of Kayo Telstra. Just another gouging ponzi scheme. They dont care for the players the clubs the game. Its all about profits.
-
Robert (@FootyfanRoberto) reported@RhysBlair10 @AFL @Telstra Slow you may want to check the tracker… bad luck drafting more injury prone duds
-
ComradeGreen (@GreenComrade) reported@L0Nii210 going to start calling it the Tiktok Entertainment Centre Brought To You By Temu Sponsored by Telstra (with help from The Australian)
-
Cdbrown (@BrowntownBrew) reported@RichardTheLegit @robb_j_m Leaptel. All the big RSPs are terrible because they know they get customers just because of the name. Leaptel typically outperforms Telstra even during peak periods.
-
landman (@hasselljpb) reported@Tedthekelpie @Telstra Right at the minute I’m more concerned about whether the poor girl will survive but I’m meeting with Telstra shortly. (Local)
-
Ross (@ross_1956) reported@FOXFOOTY can we have subtitles or the Telstra interpreter service with this commentary?
-
Pelli69 (@pelli_69) reportedanyone else with @Optus ? Have spent almost 6 hours with them online today trying to arrange an NBN service for when I move, transferred to numerous different agents only to have them tell me thay cant help me as originally promised. @Telstra here I come