Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Kadina, Penola, Ceduna, Melbourne, Adelaide, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba, Treeby and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Kadina |
Phone | |
| Penola |
Phone | |
| Ceduna |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda 🏳️🌈
(@AmandaS54184206) reported
@AlboMP Had the NBN technician in last week. Tells me my internet problem is the **** copper network that Telstra never maintained.
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Blue_Tsuru
(@Blue_tsuru) reported
@Telstra I have my order for NBN canceled for the 5th time. My old telephone number doesn’t work for the 4th days this month and the 9th day in 6 weeks. This is after I received 2 confirmation emails my order has been received, given a complaint case number, a BEN number.
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David Heath
(@david_heath) reported
@Telstra 'beats' is over-priced, good-looking garbage.
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Stephen Rodgers
(@Steve_Rodgers) reported
@FOXTEL_Help I've lost signal on some stations, most notably free-to-air and all movie channels, but have signal on some others. Has an issue been identified that would be causing this? Telstra were working on the footpath today, don't know if that has anything to do with it.
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Cameron
(@Camaran_FPG) reported
@Telstra are you having issues with the MyTelstra app or Account Services? I've just done a reinstall because I couldn't see any usage and now I can only see 1 of 3 of my services
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Lord Ash Brewin.
(@FastAshFurious) reported
@pantherman45 @Telstra As a former telco worker I can tell you, they’re like used car salesmen, never take the first offer try and take the third or fourth. You’ll end up paying $30 LESS than you already do 🧐
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💧Decart
(@Descarts11) reported
@AlboMP Common site anywhere. It looks like that in the pit outside my place. NBN aside why has Telstra been allowed to get away with this obvious lack of investment in its wire to the home network despite making huge profits?
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TheCoggsMachine ⚙️
(@TheCoggsMachine) reported
@Telstra XBox on TV on Headset on Game time! Child interrupts because the TV volume is still up... Oops! Apologise to partner and child TV volume down Headset back on Back to game time!
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🏝🎮 Oodlemeister 🎮🏝
(@Oodlemeister) reported
@telstra It’s time. My wife has gone to bed. My son is sound asleep. I sit down at my desk and mentally prepare to stream. I click my mouse. Nothing happens. It is then that I realise my 8YO laptop has crashed again. I sigh and resign myself to dreaming of when I can #UpMyGame
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DustyCynic
(@DustyCynic) reported
@Telstra Frankly the worst example of customer service I’ve ever experienced. Your customer communication is dysfunctional. Been receiving txt from a series of different numbers. No response when I txt back. I’m not sure your customer service function understands basic contract law.
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DustyCynic
(@DustyCynic) reported
@Telstra Yes. Three appointments made for engineer to turn, all no shows. Numerous attempts via txt and phone. Complaint raised, no response. Telstra has now threatened to void the contract. I simply don’t know what to do next other than raise the matter with the telecom Ombudsman.
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Daniel Cohen
(@Fishman_Dan) reported
@Telstra Can’t get support through the website or app. Absolutely terrible. Your service is getting worse. Atrocious. I’ve only got 2 services left with Telstra, it’s time they were closed.
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Jacky
(@jackieuanevans) reported
@Telstra $1800 for the garbage exynos model lmao will be out performed by an iPhone 7 in real world use
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Alen Dzaferovic
(@AlenDzaferovic) reported
@Telstra Switch on my pc, full my water bottle, sit back down, put my header on, login and load up discord to chat with the boys
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DustyCynic
(@DustyCynic) reported
@AlboMP I’ve been waiting FOUR months for Telstra to connect my NBN!!! Most incompetent company I’ve ever deal with. Impossible to communicate with and their engineers just fail to turn up. Never respond to messages or complaints @Telstra
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Shellbi
(@sQuishChick_Oz) reported
@TheJules1974 Had same problem- apple offered a refurbished replacement. My phone was only 4 months old. I refused so they passed the buck to Telstra who i got it off. Took to telstra & technician fixed it.
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Brandon Mavinil
(@BMavinil) reported
@Telstra Starts with a lemon and lime drink, nachos and then I wear my lucky hat and start walking down the hallway to my room like I'm in a stadium to open the door to which I have a fog machine running so I enter the room like the champion that is me. #UpMyGame
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Andrew Vincent
(@GoodKnievil) reported
@garydropbear @AlboMP The last figures I hears were $76Bn - Rudd plan $72Bn - Turnbull plan With the Turnbull plan they had to BUY the copper network off Telstra.
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Ads
(@ajamesg2) reported
@AlboMP Telstra forgoes maintenance cos NBN, cries poor, copper sold to NBN, never was maintained, NBN replaces it, Telstra makes off with more taxpayers money.
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Michael B
(@Mikey_R_B) reported
@CRFv2 @Telstra_news @Telstra Ugh. I would suggest the TIO for that, you’ve given plenty of your time to trying to sort it out with them and that level of support is far from acceptable.
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LNP Free 🇦🇺👍🏻. 🏳️🌈🐶
(@sheep_witchy) reported
@AlboMP Fact check. That ain’t no NBN service infrastructure. That is a neglected Telstra/Telecom pit. Dime a dozen. Makes you look like a half arsed opposition leader. #fact
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Leslie
(@singingbaker) reported
@AlboMP @LadyofWildernes Frankly, I can’t believe you idiots have managed to make the entire network so contentious over the last decade. Everyone should have sat around the campfire, sung kumbaya and gifted the mess to Telstra, or liquidated it: A DECADE AGO!
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Richard Hubbard
(@Richard33878882) reported
@AlboMP Contracted to Telstra early 2000's, in an area that looked after difficult connections. Advised management then that the existing copper was failing badly and to look to fibre at that stage. The copper network was overdue for replacement 40 years ago.
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Qldstew @Telstra Yes kind of how I’ve approached it, happy to pay a premium for something better. Crying shame they treat a loyal customer
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Ben
(@BenJaminL11_PC) reported
@AlboMP @AlboMP I have worked on the NBN/Copper network. If you think that is bad. You should see the rural Network, all along the highways there are exposed pits without can tops. The lack of funding to Telstra/NBN Techs is pathetic. We simply can’t repair them due to all the BS....
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Philip Young
(@PhilFromFlem) reported
@Telstra @telstracareers @Telstra_news You really need to get your new text service sorted out. 25 year user and I'm ready to go to any other nbn supplier who will actually provide real time service to me.
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Kerrie Barker
(@kezz78) reported
@AlboMP That’s what the pit outside my house looks like. The NBN installers put my house connection too low in the pit, so it it rains too much it fills up with water and runs down my NBN line. But apparently Telstra have to fix the mistake 🙄
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ArghGodzirraYT
(@ArghGodzirraYT) reported
@Telstra - Turn on PC - Party up with my Squad - Endure endless jokes about my PC setting on fire (low specs) - Smelling Smoke - Coming to the sudden realization they might be right - Turn off PC Look, winning this not only will make me feel good, but will help prevent a fire hazard lol.
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john s
(@blimmey1) reported
@Telstra You will get NO support from Telstra.Go for another company!They use 3rd world overseas support agents that are useless.
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Mike Stevens
(@mikedoeslife) reported
@redfiveHQ @Telstra It’s not a charity, they didn’t need to give away anything when the phone launched because demand was always going to be high. There’s call for it NOW, because the initial demand has faded. If that sucks, go to another carrier – none of whom offered free accessories at launch.