Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Adelaide, Sydney, Brisbane, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Perth |
Phone | |
| Perth |
Phone | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Nexy
(@hex_nexxelerate) reported
im never gonna forget the betrayal i felt when the breadtop near me turned into telstra this is bullshit i want their egg tarts
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tom
(@tom_18xx) reported
@Telstra i have no signal internet doesn't work in Albion vic
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Rhino
(@Rhino11011) reported
@Telstra And I'll phone complaints on Monday. I'm over this b grade service
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Rhino
(@Rhino11011) reported
@Telstra I then called back to say internet wasn't working and the internet is allowed to stay slow. The problem being there is never a solution other then I'm so sorry Mr Ryan.
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wear a mask you dummy
(@adenos_tiger) reported
@Telstra blah. 4G backup always chugged. why cap it? it sucks as my 4g on my phone, which is also Telstra, gets so much better? I honestly don't get the reasoning
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🦄 casual grownup✨
(@casual_grownup) reported
@Telstra You've gone ahead & charged everyone who haven't been able to use your service for almost month full price, CS lines are closed & we don't have 4G to download the app. So how do those impacted by June's storm in VIC contact you RE: bill if you don't answer the phone?
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ceebee23
(@pceebee23) reported
@carolwood00 @TaodeHaas the problem is for a while nothing seems to change until a privatised service collapses or says we don't do that anymore.... people still think of Telstra is like the old Telecom ..that QANTAS is ours... etc...
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D
(@DkRanay) reported
@katemclennan1 How about just ‘Piss off Telstra’…worst phone company in existence
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plop
(@ap1144) reported
@Telstra No. In order to get further help through DM I had to accept some insane privacy permissions that gave telstra access to everything. I declined. I already pay telstra enough money for internet, let alone give them full access to all my socials.
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Ryan Williams
(@RyanWil62993886) reported
I note Andy Penn does a$2.8 billion deal with @Telstra infrastructure once owned by we the people. Money has always been the driver for Penn, once it was in this order Customer The Network coverage Service availability. Never been the case with Penn.
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Rhino
(@Rhino11011) reported
@Telstra And my internet just cut out again
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Rhino
(@Rhino11011) reported
@Telstra That nothing is wrong on the network. We are trying a new modem. I'm over it to be honest your support team never fixes the error and I'm stuck with slow internet. I phone up again and again and for what? The next step is to look elsewhere. In the last 2 years probably called 10
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Ewor Sicarf
(@dartspluck74) reported
Why has my @Telstra 4g internet slowed down to 170kbps or less. I can’t accomplish anything with these speeds. It’s bad enough @NBN_Australia didn’t manage to connect us in June 2021 like they said. What is going on in 4520 telstra? Why is it so slow?
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Nonconservative
(@Nonconservati18) reported
@adenos_tiger @Telstra No internet yesterday. 4g back up not worth using so slow….a disgrace.
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Bruh fr doe fix ya internet, mine hasn't worked in literal weeks, rlly unprofessional, please do something with the money you scam from customers
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Jiba 🐶
(@JibaaaaTv) reported
@Telstra My data has been real lu bad for the past week, I get 3 bars on 4G and 4 bars but every loads so slowly
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Hannah The Spanner
(@ParseTheSalt) reported
@Telstra is there someone I can talk to when "gold support" is refusing to give me a reference number or file a complaint for me wanting money refunded that's currently in credit on my account? They tell to ask for a bpay refund but this is credit that's accumulated over years.
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plop
(@ap1144) reported
@balenzubin @Telstra Yep. Backup is sitting at 0.1Mbps. Am looking around for other ISP's now. Others also offer 4G backup, so hopefully will have better luck. At the very least the support will actually be decent.
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Robert Bozinovski
(@rbozinovski) reported
@VodafoneAU Also, why are the free upgrades limited to 1 per customer with Vodafone (according to email fine print)? A friend on Telstra has his 3 NBN services upgraded for 6 months. 1 of mine misses out on an upgrade 🥲
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plop
(@ap1144) reported
@Telstra I did. Numerous times. It kept closing itself. Finally logged something. Didn't get the ref no. because chat closed itself again. Tried to get it through chat but they kept trying to troubleshoot. Called. Same result. 20 minutes on ph to get ref number. Awful support.
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willhurst
(@willhurst) reported
@Telstra is there an outage in Darwin? I have no service and can’t see anything wrong in my Telstra app. Cheers
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Hardik Akbari
(@xoxINDIANxox) reported
@Telstra I want just want a proof of purchase my device and telstra online says we can not give you as you got device from store so you have to go store to get receipt. In this covid situation seriously. Plus when we chat in support with you we have to wait for long to get each reply.
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S.
(@white_bearwhale) reported
@Telstra I entered the address of the trouble-shooting tool, and as soon as I entered the address, there was only a message button at the bottom, so I sent a message to solve it.
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This Dalek's Workday
(@YUHeff2BSoGreen) reported
what ******** is this...back in may, i had problems recharging a telstra prepaid service online. it's july and i still have the same problem. don't tell me i have to contact them and spend an hour sorting this **** out every time i have to recharge???
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Thomas
(@JosephOnye3) reported
@uhhvowel @Telstra it also happen my account for 2 weeks and I tried contacting their service but they always gave me a robot reply so i got in contact with lamarhack2 on instagram I saw his advert on tv he was the one who got me back into my account he should hlp you
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Rhino
(@Rhino11011) reported
@Telstra Multiple times. Last time was raised on Friday then withdrawn as the network was fine.
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Vincent Jessop 🇦🇺🇺🇸🇨🇦🇳🇿🇬🇧🇳🇮🇯🇵🇩🇪
(@vinceauzintec) reported
@RyanWil62993886 @Telstra Profits, profits, profits then profits for shareholders and more profits. Infrastructure and customer service and value for money is not required.
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Russell
(@russellofearth) reported
@Telstra Hoping you can help a friend of mine please. They tried to get NBN connected and it resulted in a neighbour getting their Internet disconnected and no one seems to be able to help. Any help would be much appreciated 🙏
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Hardik Akbari
(@xoxINDIANxox) reported
@Telstra Sorry but switching you may good for others but me you are sucks. Switching to vodafone which is professional in term of services and respects customer times
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Robert Bozinovski
(@rbozinovski) reported
@VodafoneAU Also, why are the free upgrades limited to 1 per customer with Vodafone (according to the email fine print)? A friend on Telstra had his all 3 of NBN services upgraded for 6 months. One of my Vodafone NBN misses out on an upgrade 🥲 Can you have a look at this too?