Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Gold Coast, Adelaide, Yendon, Melbourne, Brisbane, Sydney, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Gold Coast |
Phone | |
| Adelaide |
Phone | |
| Yendon |
Phone | |
| Melbourne |
||
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Baker
(@kellybakermedia) reported
@aristotle1974 @Telstra I have paid for Foxtel for at LEAST THREE YEARS and never EVER used it. Ever. But it is impossible to contact @Telstra to get them to remove it.
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Barrington Coast
(@BarringtonCoast) reported
@Telstra mobile phone service has been down in Gloucester NSW for a couple of hours now with no notification on their outage map. Users advise they are getting all bars (full signal strength) but unable to make or receive calls.
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Beth D Kicinski
(@no1historychick) reported
@profmiketoole @Fiona_M_Russell I was wondering if a key part of problem with 000 (pre-existing COVID) was death of the good old phone book. Remember when Telstra provided a book with the emergency and help numbers clearly displayed inside the cover? You didn't have to look for where to look for the numbers.
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Eon Hekas
(@Hekas_) reported
@chaigrima Dealt with Optus every time too and never got anywhere with them, Telstra isn’t the best but has definitely been better than anything else atm
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matt
(@iamnotbatman01) reported
@Telstra @NBNCo outage in 3185, elsternwick, just on 3pm. No Foxtel cable either.
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Eternity
(@vEternity_) reported
@incendery_lemon Turns out when he used to work for Telstra they had a tonne of old equipment that never got thrown out and he took a few boards when they closed the office down
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lucimode 🏳️⚧️ - 2%
(@SptnkSweetTart) reported
@incelboy what ******** is a telstra 😐
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Chrispy 🍩🍩
(@_Chrispy_Kreme_) reported
As someone who calls people everyday for work, often with long messages and content to discuss - can we all acknowledge that Telstra's message detect service is the worst thing to exist in the automated telecommunications world? Thanks
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Blue 🦆
(@bluebird_green) reported
@fuzzi_mcapples @Telstra You’re more likely to be able to tell them about your problem. I usually assume that Telstra isn’t in the business of fixing problems?
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Sam “SpikeVax” Winter 💉✌️😷
(@sassisam) reported
@kellybakermedia @Telstra They have THE worst customer service and processes. I set up any accounts with them via third parties. Much easier to navigate. Hope you can get it sorted soon. xx
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🌺 Jen 💉💉🌺 It's the climate, stupid.
(@GasIsTheNewCoal) reported
@Telstra That page says: "When a Mass Service Disruption exemption is in place, we'll either issue a detailed public notice via a daily newspaper or we'll mail information directly to you." The only way I found this out was through a complaint to the Ombudsman. No info has been mailed.
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Barrington Coast
(@BarringtonCoast) reported
@Telstra Ok, seems most affected are on the Telstra Wholesale network - Aldi, Woolworths if that’s any help. EFTPOS terminals are now starting to go offline.
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Kelly Baker
(@kellybakermedia) reported
I have attempted to cancel Foxtel by Telstra at least a dozen times by phone chat, messenger, text and phone call and I AM STILL PAYING FOR IT. @Telstra what do I need to do make this happen?
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Dava
(@davaliraine) reported
@NovabornGaming Yeah I was keen to keep the momentum rolling but telstra had other plans. Looking like a fix by Wednesday!
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🍎 McApples 🍎
(@fuzzi_mcapples) reported
@bluebird_green @Telstra Noted! Will they fix my problem if I do that tho?
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Vic
(@retrogamergirl_) reported
@Telstra Yes but they couldn’t help me
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💧 Frank Flobster
(@Frank61pc) reported
@fuzzi_mcapples @Telstra Yep. And having tried their complaints process, never again.
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NaØmiD
(@Naomi_U2Sydney) reported
@yaakov_h @Telstra I ditched telstra last year for aldi. Highly recommend. At least I’m not paying for customer service I won’t get anyway.
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Yaakov - יעקב
(@yaakov_h) reported
Apparently @Telstra’s crappy in-app customer service chat doesn’t leave enough of an audit trail for the complaints team to follow up on. WTF.
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hairy greek barefoot poofta
(@hairypoofta) reported
@Telstra Is this a joke tweet? Your so called "support" on the app is useless. They haven't a clue what to do, take hours to respond and you have to keep repeating yourself because you get someone different all the time. And they never do what they say they're gunna do. USELESS!
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Yaakov - יעקב
(@yaakov_h) reported
@Telstra your customer service chat reps wasted my time on what should have been a very simple request but apparently the chat logs are deleted so complaints team can’t escalate 🤨
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Lee
(@neutralee2020) reported
@_00_Leesa_00_ @Telstra Telstra are happy to take your money but do absolutely nothing to help screen overseas calls from scammers.
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Chris
(@ozcjr) reported
@adam_turner I loved Vodafone for roaming, but honestly their networks are really hit and miss here, and Optus…. Well it’s been a long time since I’ve found their network reliable. Telstra’s the only option unless you’re in the CBD or inner suburbs. Sad but true.
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Polly P.
(@gardenGnomen) reported
@AndrewHolmes01 @Telstra A special ship gets the two ends above water, they fix it and drop it back into the abyss.
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Jean-Paul. Deschuyteneer.
(@deschu1_jean) reported
@Telstra fix our line land
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Kelly Baker
(@kellybakermedia) reported
@MichaeS72 @Telstra The issue is I cannot cancel it @telstra!
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Adam Turner
(@adam_turner) reported
Question for the telco experts: do you get the exact same mobile performance from the different Telstra Wholesale partners (apart from Boost & Belong which use full Telstra network). If you're getting **** performance from one Telstra MVNO, is it worth trying another?
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Chris
(@ozcjr) reported
@adam_turner I reached the end of my Telstra contract which cost me $94 a month, and went to Boost, $300 a year for the same service. Only thing I lose is 5G and numbersync with my watch but who cares. Telstra has a great network but first party rates are a joke. Telstra MVNOs usually good.
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ScottyDo💉💉💉
(@ScottyDontTwit) reported
@Telstra So why is my up speed been reduced to 20mb/s UP instead of 35-40 (50) mb/s after you guys removed my extra speed plan then fixed it back again? It’s never been that low.
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wayfarer
(@wayfarer6123) reported
@Telstra no modems for 5G home internet, register interest…Communication is quite broken, no acknowledgement email..ideally should take the orders with tentative timeframes for modem delivery…didn’t like level of information being provided, not something we expect from Telstra.