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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Perth, Kadina, Sydney, Queenscliff, Melbourne, Maitland, Penola, Hobart, Matakana, Gold Coast, Townsville, Kurrara, and Canberra.

CityProblem TypeReport Time
Melbourne Internet 4 minutes ago
Adelaide Phone 13 hours ago
Adelaide Phone 13 hours ago
Adelaide Phone 13 hours ago
Adelaide Phone 14 hours ago
Brisbane Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MalFPS_
    MalFPS (@MalFPS_) reported

    @OwlAims god damn. Yeah 50Mbps is like the basic norm for rural australia if you dont invest in a decent router and internet plan with a good provider (literally anybody but telstra lmfao)

  • Bron91856683607
    Bron (@Bron91856683607) reported

    Telstra mobile network boost mobile network penny pinching thieves

  • Andrew_Godman
    Andrew Godman (@Andrew_Godman) reported

    @Telstra Not at home right now, but I’ve tried it in the past to no success when speeds are poor. I use to get 5 bars of 4g when the old tower was over the road. Now it’s 1 bar or either 4g or 5g after the “upgrades”

  • HansOrph
    🇺🇦Hans Orph🇺🇦 (@HansOrph) reported

    Cya Telstra you've increased the price for the second time in <12mths, aren't willing to even discuss it beyond "it is what it is, we're the best" (paraphrasing). So @Telstra's lack of client retention attempts has lost me as a customer. I'm paying out and moving on.

  • tinyspeckofkel
    ✨ kp ✨ (@tinyspeckofkel) reported

    Hang on @onenzofficial ya what??? NO advertising, no notice, now you’re cutting off HFC cable internet that I’ve had since Telstra was a cowboy 😡🤬 But it has way less issues than fibre and wifi ****** connections. WHY DO YOU DO THIS?? First it was my Paradise net email & now?

  • PauloHalo
    Paulo (@PauloHalo) reported

    @RM_19844 @RobertG7958 The Telstra shares conflict of interest crook, the useless stupid and prune faced old hag health minister and the brainless twit resigning

  • aussiExau
    AussiEx.au (@aussiExau) reported

    Phone bills are about to bite harder - Optus, Telstra and Vodafone have told customers mobile prices will rise soon, squeezing household budgets across Australia. First, the hikes are being driven by higher network and operating costs, inflation and ongoing 5G investment, and will hit both postpaid accounts and some prepaid users. Second, timing and scale differ by provider - some increases take effect within weeks and could outpace general inflation, so expect clear monthly impacts. Third, consumer protections are limited - check your contract, know your exit rights and review small-business plans. Act now: compare plans, contact your provider for options and escalate to the Telecommunications Industry Ombudsman or ACCC if you need help. #Telecoms #CostOfLiving #Australia

  • CameronKer50028
    Kerani Cameron (@CameronKer50028) reported

    @FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate

  • MickinGong
    MickintheGong🍞 (@MickinGong) reported

    @MattWalshMedia @CraigNorenbergs I haven't had a problem. I'm with Optus, so I'm wondering if it's a phone issue because I know that Telstra updating.

  • AdnanaPaula
    Alpha Draco (@AdnanaPaula) reported

    I loved Telstra but they were too corrupt. They told me I am bulldozing through management when I sent an angry email to all C level excs cause they ****** over a customer and nobody took ownership. Was a good customer and I let them down because of them

  • MarkoMatvikov
    Marko Matvikov (@MarkoMatvikov) reported

    @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

  • Aussie_Anzac
    Brett Phillips (@Aussie_Anzac) reported

    @Telstra what the hell is going on with the mobile phone infrastructure in the Coonamble area? For over a week now, havent been able to have a complete conversation with my Dear Friend. Keeps dropping out. Its the 21st Century for smegs sake! Get your **** together!

  • PaulClausen
    Paul Clausen (@PaulClausen) reported

    @sinkas2 @Telstra Tried aldi? It’s Telstra network

  • lord_tizza
    The Lord (@lord_tizza) reported

    And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

  • ValeryeSnep
    ⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reported

    After being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.

  • MSVLKnight
    Michael (@MSVLKnight) reported

    @PeterWMurphy1 In defence of telecomms in this country - Telstra has been obligated under the Universal Service Obligation to provide the first landline at a premises for the same price - regardless of location at the same price as the first line in a CBD. This does not apply to Vodafone...

  • Michael1953_202
    Miles (@Michael1953_202) reported

    @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

  • Miss__84
    miss_84 (@Miss__84) reported

    Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

  • DaveONewcastle
    David J O'Brien 🌏💧 (@DaveONewcastle) reported

    @rooboy_18 @Telstra @BelongAU Nice- Inflationary effect, cost of living incr' + them charging more for decreasing standards of service provision, sure makes #Telstra look like greedy, divisive, heavy hitting #CorporateVultures.

  • DFactualists
    Aussie Diana S 🇦🇺 (@DFactualists) reported

    Bloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.

  • ColinCleanEnery
    Colin Ritchie (@ColinCleanEnery) reported

    @sydney_ev Telstra has been using batteries & solar on their relay stations for years. - they fail when overcast for 3 days. Farmers complain that they charge their Li-ion batteries and 3 months later when they need to use them, they have discharged. Just life

  • annabell_JG
    yeah yeah its anne (@annabell_JG) reported

    @Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra

  • cimatesrv
    Mick P (@cimatesrv) reported

    @Telstra every other service provider I use was able to give my bills for the past 3 years. You on the other hand seem to find rhe request really difficult and can't do it. Why am I not surprised. Absolute embarrassment to the nation.

  • realglenappleby
    Glen Appleby (@realglenappleby) reported

    @PollyPorridge Been ok lately. But sick of - pointless kayo ads for the kayo service - gambling being the primary advertiser - Telstra / Harvey Norman being the rest Kayo has excellent targeted to postcode ads for elections - but clearly there isn’t anyone new adverting

  • Peter81945442
    Peter (@Peter81945442) reported

    @ALDIMobileAU If you start using ALDImobile you can never leave. I have been trying to port my phone number to Telstra but they refuse

  • Bundellafella
    Drew Campbell (@Bundellafella) reported

    @Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

  • bo10546
    Jonathan Borges (@bo10546) reported

    @AFL @kylie @Telstra And not a **** was given that day.

  • ay_vee2
    AyVee2 (@ay_vee2) reported

    Just as SADS took off when the Covid jabs were rolled out but I had my Telstra service restricted for daring to suggest there might be a link between SADS and SIDS.

  • sueytweets
    Suey (@sueytweets) reported

    @Mr_Fanta_Pants @Telstra Get Boost Prepaid Mobile. Same network at $300 a year