Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Adelaide, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bobby ****
(@bobby_wang_) reported
@NBN_Australia Hey NBN, this tweet isn’t a complaint, but a praise. Telstra NBN is blazing fast!
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Adam Spence
(@AdamSpenceAU) reported
Scam alert: Be wary of any calls with a recorded American voice claiming to be from @telstra, calling about service disconnections. Definitely a fake.
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Ladyhawk
(@thehawkflyshigh) reported
@Telstra Im absolutely appalled in Telstra Policy Procedure & Complaints Systems. Initiated complaint 12-3 assigned Case Manager 13-4. Resolution put in place but not followed through. Call today from CM reneging on Resolution citing "Cannot access my Account." P 1/2
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Boo
(@333too3) reported
@JanSummersalt @georgebarnes311 Try...Telstra complaint department ...they hang up quick....
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Paul Sparks
(@PRS1611) reported
@anotherjohndoe1 @Aussie_BB I could not agree more. Very happy with there service and such patient, polite and courteous staff. @Telstra are refusing to refund a $360.00 credit. Aussie are simply the best. Oi Oi Oi.
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Layabout Si
(@LayaboutSi) reported
@Aussie_BB I’ve walked outside my house and finally managed to find limited 3G Telstra coverage for my phone to find this out. When will AussieBroadband start doing mobile coverage too - Telstra really are terrible.
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Comedy112
(@Comedy_112) reported
@Telstra How long after the tesltra mobile coverage map shows your area as '5G coming soon' does the 5G actually go live? I received a text a few days ago that the mobile network in my area might be down intermittently for the next week or so, and when I checked the coverage map it showed
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Lani
(@Lani__Irene) reported
Telstra is the worst ISP in Australia & cannot change my mind; had consistent dropouts over the last 2 months and they won't fix it since it is apparently a "NBN issue" since it's an issue with the area I live in 🙄
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Northex
(@NorthexCOD) reported
@Telstra mums life you are the worst internet company in Australia, I UPGRADE MY INTERNET AND ITS ******* 3x SLOWER THAN MY PREVIOUS PLAN!!! SCAMMERS
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Jason
(@Jason74155874) reported
@TurnbullMalcolm @auspost There's many layers to your onion isn't there Malcolm? Privatisation of essential services is never a good idea. We ultimately end up paying for a service where the profit goes overseas (usually) and the service declines. NBN, Telstra, SEC, NEPT - all with fundamental problems
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Lendawg
(@LennonMcGrath) reported
@Telstra @XboxANZ Appreciate it but I’ve been in contact with your support for 2 weeks just to get the same ‘someone will be with you by C.O.B’ then nothing. It’s also apparent on your support pages!
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Jessica Smith
(@jchineyen) reported
@kyliewr1 @Telstra I had similar hack/hacked problem with my account until (@WALKER_WOOD1212) help me recoved my account on Instagram massage him now to help you work yours now
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Paul Beck
(@PaulXBeck) reported
@TurnbullMalcolm @TheAusInstitute @auspost Like you subsidised Telstra and Optus with taxpayer money to build an obsolete non-broadbank network?
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Ben
(@benjiwootto) reported
@Telstra hi is there an issue with NBN in the Eglinton area in NSW?? Someone mentioned issues on a group Facebook site 6hrs ago. Been at work all day and not working properly since been home for half an hour.
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Noodles Rodrigues 🇭🇲
(@_noodles78) reported
@Telstra Hi. So I am on the phone to customer service at Telstra and they told me that people who run Twitter are not customer service and this account is just a forum! Telstra has become a joke. I can't get even 2 people to give me the same answer. Complaints are not even dealt with.
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ℝ𝕠𝕕𝕕𝕝𝕖𝕫 😷🧍🏼1.5m 🧍🏼♂️
(@Roddlez1) reported
@Telstra The mobile 4G signal is out at Westfield Hurstville. Not even Telstra employees can get on. It’s okay outside the centre. This makes life difficult with Covid sign ins.
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Matt Hagias
(@MattHagias) reported
@Telstra No offence Renee - and appreciate the offer - but I have very little faith that you will be able to help in any meaningful way.
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Rxearo
(@rxearo) reported
@Telstra are you guys getting DDoS or is it just my whole router and network getting smashed. I have less than 1 mb up at the moment
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Mohit Gupta
(@mohitg76) reported
@Telstra I ams use you cannot help.. there are close to 15 open cases and I am in west Pennant hills.. surely your CRM is strong enough to suggest who that is!!
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mark gluyas
(@markgluyas) reported
@Telstra So after ponding the bullshit $15 late fee after 26 years of loyalty I’d like to ***** and moan about you deliberately changing the app so the little red dot that alerted me to the bill has been removed. Then hiding the bill even further down the line. Just **** really from you.
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Ladyhawk
(@thehawkflyshigh) reported
@Telstra During the initial call I had told CM of Case Report-TIO She was very obliging whilst dealing with my valid concerns re Complaint. Noted importance of follow up Survey-CM performance. CM didn't follow through thus I gave her a zero. Perhaps this is why she reneged? P2/2
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Lendawg
(@LennonMcGrath) reported
@XboxANZ are you aware @Telstra are promoting Games Pass to customers then expiring their service after one month and continuing to charge? They are also doing nothing to help customers.
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Scott Anderson
(@ScotteeAnderson) reported
@Telstra Yes you can help. 4 days without service with several residents reporting it to you. Please fix. You’re about to get a slew of ombudsman complaints.
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Mav
(@mavtchl) reported
@Telstra no outages. it has been this bad for the 5 days i have been here
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Rebekah Woodbine
(@PerfectlySmooth) reported
Hard to run a business @andy_penn when your telstra service continually doesn’t work and can’t get help! Over 2 hours and still nit sorted!!
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xNoRetreatx
(@no_retreatx) reported
@Telstra I talked to Customer Service for 2 hours yesterday. We did speed tests and so did he. They confirmed it's a coverage issue. Download speeds of 0.1 mbps on both phone and router - in metropolitan Sydney, during peak times. Cut the BS. #Telstra sux. @Telstra sux.
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Rachel Harris
(@RachelHarris90) reported
@Telstra please stop disconnecting my calls and assist me with my issue!
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Scott Anderson
(@ScotteeAnderson) reported
@Telstra Have now given you several examples via DM. Would appreciate a public response ASAP confirming outage and timeframe for a fix #uriarra
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Matt Hagias
(@MattHagias) reported
@Telstra The issue, specifically, is that you are struggling to install internet for me. A technician came out, took one quick look, realised there is no phone line connection... then said he couldn’t help / someone would be in touch. No one has been in touch.
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Misty
(@kyliewr1) reported
@Telstra I am getting multiple calls from NO CALLER ID with recorded messages saying my Telstra account has been hacked? And from Amazon ? I hang up immediately BUT I cannot block them? Or how do I block them? I am on Jobseeker and get calls from education and employment via no caller ID