Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Hobart, Melbourne, Sydney, Perth, Brisbane, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.
| City | Problem Type | Report Time |
|---|---|---|
 Hobart
|
Internet | 2 hours ago |
|
Melbourne
|
Phone | 11 hours ago |
|
Sydney
|
Internet | 15 hours ago |
|
Perth
|
Total Blackout | 18 hours ago |
|
Brisbane
|
Internet | 20 hours ago |
|
Sydney
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Ravi Nayyar (@ravirockks) reported'... near the border of New South Wales and the ACT. Mobile black spots cover the area. '... his Telstra landline ... under Priority Assistance for Life-Threatening Medical Conditions — a service that the telco is required to provide under its carrier licence.
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Difficult Deb Campbell @Samsplace9 (@samsplace9) reported@Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.
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Paddy (@Dabatsau) reported@7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.
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Cdbrown (@BrowntownBrew) reported@CrySlyFly @ialihasaan @Batman2242 And NZ incumbent Telco was very happy to work with the government to rollout their network so they structurally separated. Our Telstra was just interested in destroying any and all competition and wouldn't work with the gov
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System Failure (@AlienSpoons) reported@NRL Telstra has ongoing glitches with it mobile data network and nobody gives a ****! Yeah! Possibly the phone network too but nobody answers calls these days.
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Ryan Jones (@RyanJones6980) reportedMy phone has dropped out 3 times mid conversation and I’ve had to reset my phone to be able to use it again since the @Telstra outage.
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Robyn Tan (@robyntan) reportedI want a refund for my telstra service. @M_McCormackMP @SenSHenderson @sarahinthesen8 What is the model and manufacturer of Telstra GPS engine? Where is the firmware release document for the GPS fault that was ignored?
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Tom English (@thmsenglsh) reported@RossCadell SHY: "if you had paid $30,000 for a new server, would the outage have happened." "Telstra dude: it... Would not have occurred." bang. Home run
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Maarten 1947 *One Man's Opinion. (@Maarten1947) reportedMaybe a $30Million Fine might make Telstra take it's Corporate responsibility more serious. $30 Thousand Server replacement/ $30 Million Fine shareholders might assume is a No Brainer when it comes down to Common Sense.decisions.
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Hello Possum (@PossumHello) reported@AllBiteNoBark88 Do you think the so called Telstra outage last week may have been a deliberate shutdown for upgrading? Think about it.
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Nagasaki Catholic Jedi (@M333111x2) reported@Matt_Camenzuli I report to you sleeping in my car using a Telstra pay phone free Internet hotspot. **** is far far far more dire than most wish to wake up to. I see it every night when others are comfy in bed in a home. Far more people are living tough than anyone realises — they ‘come out’ once people ‘go in’ — because otherwise they get told to move on. And they’re gone in the am before people know. SEVERE HARD TIMES are here.
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Drew Morphettville (@Goldenjocks) reported@Larryjamieson_ >ABC demands Telstra pay a jeet half of lost fare, claims a booking was confirmed from Tullamarine to Townsville approx. 30secs before outage
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NewsTongue (@NewsTongueX) reported🔴 Telstra CEO faces parliamentary inquiry over nationwide outage affecting emergency calls, payments Telstra chief executive Vicki Brady will testify Friday before an emergency parliamentary inquiry into last week's outage that knocked out triple zero emergency calls, disrupted payment systems, and stopped trains in two Australian states. Greens communication spokesperson Sarah Hanson-Young said: "Telstra, just like Optus, has put their profits ahead of public safety and public service for far too long, and the law allows them to." • Telstra accepting compensation claims from affected customers and small businesses with supporting evidence
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Rob E Russell (@RobERussell1) reportedJust watching the senate enquiry about the Telstra outage with greens idiot Sarah Hanson Young asking questions that border on stupidity. She’s as thick as ****. Yes Telstra ****** up and you can be sure they’ll be moving heaven and earth to ensure it doesn’t happen again. Get over it
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elle la bombe (@dowhatonemustdo) reported@cptcapt Alex is always tackling the big stuff - the dates he worked at Telstra 😵💫 whilst ignoring the actual issue of suing for losing his job & him finding out the hard way he didn’t have a leg to stand on. That he calls you names on every occasion shows the low intellect of Alex.
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Dr Ravi Nayyar (@ravirockks) reported'... if his Telstra landline was down, given the patchy mobile signal in his area, he or his wife or son would have to get in the car in order to call Triple Zero.
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Christian (@truechristianh) reported@realRick_AUS Don’t hold your breath! The aus government will reprivatise Telstra and ban Starlink before that happens. We’ll get higher prices and a shitter service!
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Drake | Strategy (@mitri_drake) reported@r3tarddownunder @MehreenFaruqi Do not listen to this idiot. Privatisation has not failed. Privatisation reduced bloated government inefficiency and is the reason why ASIC, Telstra and many other organisations have streamlined their bloated costs. If you want to blame someone for Telstra’s issues, blame the exponential growth in Australia’s population. This has driven demand for services far beyond current supply. Infrastructure upgrades require resources — time, money and a capable workforce — to meet the new demand curve. Infrastructure does not magically appear just because something is suddenly managed by a corporation instead of the government.
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Adam B (@sevenofcrime) reported@nemagovau Hope it doesn’t rely on a 20 year network time protocol server in a disused lavatory at Telstra HQ.
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Brettme (@Brettski_aus) reported@KutthroatSosa @nemagovau Pretty sure the old one only used Telstra network (as it was a licenced Telstra product). Maybe this one broadcasts on all, which would solve a lot of the distribution issue. And in an emergency, a few minutes can mean a lot.
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Doug Mitchell sports fan (@PeoplesAlert1) reported@MattSmith_567 @AFL 😲 I havent had a problem. Probably Telstra lol
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Hector Savage (@King_Hipp0) reported@danderfield Telstra Dome first? I can't remember, I keep calling it Etihad or Docklands though, have never called it Marvel Stadium
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Andy J (@AndyJay16634390) reportedFkn hell, the Telstra witch-hunt on ABC is stupid. All bread and circuses for the peasants to feel vindicated. What a waste of taxpayers dollers.
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Sean Nicoara (@snicoara) reported@Telstra Why not tell the whole truth though? You failed to update or replace hardware that was providing ntp to your network for years past eol and your network died because of it. That's just sheer negligence.
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Andrew (@andrewrdn463) reportedSACK VICKI BRADY - SHE ERASES COMPLAINTS Telstra ignored warnings about equipment issue ahead of national outage, inquiry hears
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Muz De Sac (@MuzzaDavo) reported@lagoonki Incidentally, while I was taking my pic on the Yorke, my phone was operating on the signal from the Telstra tower on Kangaroo Island, it's so close.
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rob2511 (@KymRob25112) reportedWTF is this about? Is Telstra involved...
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Madasahater (@Madasahater65) reported@ShelldoHanson @Telstra I have to login to all my tv's etc everyday. 5G 🤔
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Joseph Godridge (@jgodridge87) reported@7NewsSydney Good, I’d be happy to see the end of Telstra for their **** service and tip off plans.
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Helmut Brodesser (@hbrodesser) reported@trobb158 @FetchStep Especially one that echoes Barnaby Joyce’s moronic suggestion of a link between the Telstra blackout and a Chinese rocket test.