Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Brisbane, Adelaide, Sydney, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lambretta
(@LambrettaGP1971) reported
@tom_eng30 That's your worst habit? *******. Look at Mother Telstra Theresa over here....... 😳
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Walter Matty
(@waltermatty04) reported
@Telstra I left telstra because they didn't care for the consumer. Horrible customer service. Shocking flexibility. Manipulative contracts. Unapproved removal of funds. Sympathies to anyone that is currently tied to the company.
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Mathewmelvinng
(@mathewmelvinng) reported
@Telstra Stating the obvious! NO UPDATE! I STILL NEED HELP! - ALL WE NEED is have the "NBN Activation Team" to contact NBN Co and MANUALLY BOOK the technician who was here last to come back today🤬! (We even provided his Full name and direct mobile to you guys!!!) Sub Par Service
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Fred Bear
(@Gold_Prospector) reported
@Telstra. It took me 3 months to unsubscribe from one of your 3rd parties and to cancel my contract with you.
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Mathewmelvinng
(@mathewmelvinng) reported
@Telstra Stating the obvious! NO UPDATE! I STILL NEED HELP!!!! and ALL WE NEED is have the "NBN Activation Team" to contact NBN Co and MANUALLY BOOK the technician who was here last to come back today🤬🤬!!! (We even provided his Full name and direct mobile to you guys!!!) Sub Par Service
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💧🕯Morpheus🦘
(@MorpheusBeing) reported
@Telstra I've got one of those emergency phones, but no mobile service when landline fault.
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tweetbix
(@tweetbix) reported
@AnnastaciaMP So 4101 will get proper fibre broadband ventually? Not this AnnaBligh Telstra velocity rubbish that residents can't get other NBN service providers on cos it's not up to standard Or will olympics data have to be over air like those of us who refuse to be ripped off by Telstra?
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Hexa
(@Hexa1296) reported
@Telstra apparently i got charged $40 four times because the site told me it didn't go through so i did it again for 3 times. Few minutes ago I realised I got charged for it and still did not receive my service.
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Alice_in_wonderland
(@AlicesWOND3RLAN) reported
@Telstra Ya jkn I couldn't get worse service from telstra then I do today askn my 3yo to fix it would be more successful wait I dnt have a 3yo . Still makes more sence
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pam swain
(@pam_swain) reported
@AlboMP Did you catch Scomo in Rockhampton. Look forward to you explaining how The Inland Rail was started under your Infrastructure Dept. then LNP continued. Deal with poor Telstra and NBN in regions. And emphasise it’s finding people to go to region for lack of workers.
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Brogers_
(@Br0gers_) reported
Got refused a work at home telstra (No experience needed) as a certified support technician & networking, I think telstra are run by some of the most stupid people to walk the earth I have about a vast amount of knowledge and to assume I dont is just utterly embarassing.
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Baelz enthusiast
(@holosimp_) reported
@Skarfang_81 @hakosbaelz Telstra….. such an absolutely butt service. Had to swap to optus after their trolling got a lil too intense. What provider are you with?
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Neats
(@neats333) reported
@Telstra I just don't know what I'm going to do. I've just about lost my mind and also the huge stress a d anxiety Telstra has caused me by not responding with proper customer care and outright stealing $$ from me is outrageous. I'm so over Telstra.
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Mathewmelvinng
(@mathewmelvinng) reported
@Telstra Obviously I still need help and I know now that when you guys direct a customer to @Telstra DM our case just ROT'S there! It's been there since April 11! When all we need is have the "NBN Activation Team" to contact NBN Co and MANUALLY BOOK the technician to come back today🤬🤬!!
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Lara Stone
(@LaraSto70569375) reported
@RascheleP @Telstra No they didn't! The only award they will EVER win is for the WORST company in the entire WORLD. Not just Australia! Don't have anything to do with them whatsoever 🤬👿
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Gaurav Arora
(@gcube9) reported
@Optus Your Optus app is down (says under maintenance) which means I cannot activate international roaming. It has been hours and without network I cannot call support. Chat is not working or at least no one is responding. Never had such issue while I was with @Telstra.
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Marsy65
(@Marsy652) reported
@Telstra How can you increase your prices without notifying your customers, for a service your not even providing?
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denoodle
(@timdenoodle) reported
@Telstra It’s been 5 weeks and Telstra has still been unable to arrange for an NBN technician to fix our internet issues. Would love to be eligible for a business award if our business survives!
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WendyEssWhite
(@ess_wendy) reported
@Telstra I will NEVER engage with Telstra again. If I was to find myself in a Telstra-only reception area, I would relocate. Arghh
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Jordan Newland
(@SkullhunterCS) reported
@Telstra Have had phones calls with you guys about the issue. You wanted to wait weeks to get someone out to check after it was confirmed you guys...
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Raschele Postle
(@RascheleP) reported
@Telstra Telstra won an award??? I hope it was for’the worst company you will ever deal with’ First prize easily.
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HILLBILLY
(@HILLBIL53522740) reported
@Telstra What a pitty a bussiness award from a crap company that cant even bothered fixing there 3 to 5 hour wait times and cant even get the internet speeds they claim. And the company is about as reliable as pissing in the wind..
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Matty
(@mattyofthebell) reported
@Telstra Uts been years now. Landline still off and I don't see anything changing until Telstra change thier mantra. I feel bad that you have to deal with your managers rubbish business process.
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TJ
(@tjlyasalem) reported
@Telstra Its estimated to be done by 6am which is fine. Its just yknow a courtesy text or email at the least would be a nice heads up saying "hey your service might be disrupted in these date/s" so i can work around it? (Fwiw i know thats not on the social media team so you're fine).
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💧🕯Morpheus🦘
(@MorpheusBeing) reported
@Telstra Need to have quicker process to report problems with landline.
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Dee Thomas
(@deeteefromDal) reported
@Telstra Did you reward them for their expertise in the Telstra Principle? ie The ability to never solve any issue without referring it to another dept, and repeat, until a huge backlog is created! Communication giant ?Pffffff!
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😷Camybobany.😷 Labor brings hope back.
(@camybobany) reported
Thanks @Telstra for the email saying you haven’t heard from me for a while and that my prepaid service, which I no longer use, will be stopped unless I use it. Just so you know you stole my money from this service, and it was a lot. You are thieves. 😡
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Mathewmelvinng
(@mathewmelvinng) reported
@Telstra Obviously I still need help and I know now that when you guys direct a customer to @Telstra DM our case just ROT'S there! It's been there since April 11! When all we need is have the "NBN Activation Team" to contact NBN Co and MANUALLY BOOK the technician to come back today🤬🤬!!
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Unknown User
(@TowerofNeptune) reported
@Telstra I have been without wifi for the entire month and have been with support for 30 hours and nothing has come out of it, what on earth.
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dub l blind
(@ben_greer) reported
@Telstra Hi Ash, I had to call back as no one called me in the 2-5 days I was told. Luckily a helpful tech decided we should reset passwords on the emails in question and this resolved this issue. Thanks for following up.