Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Brisbane |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Sydney |
Phone | |
| Brisbane |
Wi-fi | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Luke Jordan
(@natelukejordan) reported
@Telstra I DID keep it open last night - they never answered. What happened to dealing with a customer in the manner that THEY prefer? Why can I simply not speak with a human on the phone who can investigate WHY THIS IS YOUR FAULT AND HAPPENING?
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Helen Dyjak
(@singingeyes) reported
@TelstraPurple Or please Telstra!your corrupt abuse of poor communities & Aboriginals is ended my support for you !
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OfficerJAKE
(@OfficerJAKE) reported
@Zuckles @Telstra Why would you send it back to them? I have like 7 routers here from Optus because my **** wasn't working right. Not only did I remand a new one each time. I never paid for them either.
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valeriekhoo
(@valeriekhoo) reported
@Telstra Thanks Lauren. It has been too traumatic and stressful to deal with Telstra. I've wanted to support Telstra for ages but it's just not worth the trauma. It's seriously anxiety-inducing. I feel heard. It's just that no one did anything to help me get connected after hearing me.
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Tray
(@McinerneyTray) reported
@Zuckles @Telstra that’s why you go with Optus lad **** Telstra
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Janet Hartney
(@janhartney) reported
@Telstra Telstra should be paying me. I should not have to now ring billing and request a credit, it should be an automatic request through departments. Such poor customer service Telstra
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Satya Sahay
(@Satyasahay8791) reported
@Telstra Doesn't help Greg, I tried everything,it has to be a simpler way; e.g. I should be able to log into my account and change, but no, Telstra says I need to contact them, but chatting to anyone at Telstra needs a lot of time which I don't have.
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Acid
(@_Acxd_) reported
Sorry for the streams not returning sooner everyone, still having horrendous issues with @NBN_Australia and them not signing off on our connection that happened ON THE 10TH MAY, so Telstra can't even give us our plan cause NBN is just ******* lazy
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Brendan Brick
(@bago2372) reported
@Telstra @SouthCoastLeese @manaz_d yep emails are working again. Shame we can’t get any honest info regarding the problem in the meantime
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Marie Coleman AO PSM
(@MarieColemanAO) reported
The fraudsters out today. 'Hi my name is Frank and I am from Telstra, problems with your internet '. Also the old 'I am from National Broadband '. Ho hum.
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- brittney 💐
(@banginbih) reported
@Zuckles @Telstra telstra just sucks bro change providers
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Fanatical Jack
(@fanatical_jack) reported
@Telstra Unless there’s a way I’m not aware of, I don’t think it’s possible to specify something other than a physical home/business address. The issue is that @Telstra mobile service is down on the @SydneyMetro train all the way from Bella Vista station to Cherrybrook
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Dr Sian Prior
(@sianprior) reported
Has @Telstra entirely given up allowing customers to speak to human beings? Wasting my day trying to get someone to have a conversation with me. Unbelievably terrible service.
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Nathan Luke Jordan
(@natelukejordan) reported
@Telstra Not showing as active. It is again showing the banner offering the free trial, despite the fact I already took the offer I ver a fortnight ago. No one responded; my attempt to message last night resulted in it timing out, with no response received whatsoever. Totally piss-poor.
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Jonathan Crossfield
(@Kimota) reported
@WarWraith Yup the Amazon one is the latest version of the Telstra/nbn/insert major service scam. Had my first Amazon one a few months back. Phone scams are really out of control right now.
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Rhett Kipps
(@kipps) reported
@Telstra I can’t see how. Surely treating your customers like idiots that can’t manage cash flow is a bad business decision? How do I escalate? Do I need to write to CEO’s office?
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Matthew Rid
(@MattyRidIT) reported
@Telstra Not a problem. While I’ve managed to find a way around it for now, still massively annoying.
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Zuckles
(@Zuckles) reported
Been having issues with my 4g modem for 2 months and you guys keep telling me there’s maintenances, even though I reset the modem 20 times and it starts to work, warranty process takes 2 weeks to get the modem back why not just give me a new one? @Telstra
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Imran Qazi
(@ImranQazi9) reported
@Telstra Thanks for looking into this. The issue is now resolved.
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Kay Lam-MacLeod
(@Idealaw) reported
@Telstra I will let her know, though ideally of course, your actual tech support should deal with it. She's putting together a complaint for the Ombudsman at the moment.
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Ziad Basyouny
(@ZBasyouny) reported
@Telstra No issues with any other apps, @Clubhouse was working ok yesterday
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The ****** Philosopher
(@TheStonedPhilo) reported
@Zuckles @Telstra Change ISP man. Telstra is good for phone coverage but terrible when it comes to home internet. You could do a lot better
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Matthew Rid
(@MattyRidIT) reported
@Telstra Come to think of it - idea to take back to the product teams and managers, have the call settings manageable from the Telstra smart modems themselves. And make it that you have to login to the modem first, like you would to adjust wifi settings and use 2fa to confirm
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Jack O'Hagan
(@Johagan7) reported
@banginbih @Zuckles @Telstra Every provider that isn't NBN uses Telstra network services in some way, either physical network, on the network layer etc, no way to avoid, NBN is just as bad if not worse.
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Laurel Papworth
(@SilkCharm) reported
@Idealaw @Telstra make sure she gets a trouble ticket number for the Ombudsman. Telstra support REFUSED to give me one. Yell. The Ombudsman is going to ask for it anyway...
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Faith ♡ 🤘🦕 ♡ LT2 TRACK 6 ♡ G ♡
(@imisslousm) reported
@KIWI_MEDICINE13 ads for telstra network
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Wayne Burgoyne
(@burgys) reported
Does anyone have ideas about getting @Telstra to fix an ongoing internet issue? Waiting on chat as requested then disconnected three times because I’m idle for 20 minutes, while waiting for them to run tests. @andy_penn Help!
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Jess Thompson
(@Jessssuhh) reported
@Telstra I'm just talking about the massive difference between "stay connected plus" and "upgrade and protect". Like why what I pay monthly plus the $99 screen repair deductable is more than the cost to just take the damn phone to a repair shop.
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**** telstra
(@telstrahate) reported
@telstra you are just the ******* worst
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Masterbezerk
(@Masterb3zerk) reported
@RBR_9707 @Optus Telstra is dog **** lol, was with them before Optus and it was worse lol