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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Dubbo, Adelaide, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.

CityProblem TypeReport Time
Sydney Internet 1 hour ago
Brisbane Phone 7 hours ago
Melbourne Internet 19 hours ago
Brisbane Phone 1 day ago
Dubbo Internet 3 days ago
Adelaide Phone 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RiachRodger
    Rodger John Riach (@RiachRodger) reported

    ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

  • RedFiveynwa
    RedFive (@RedFiveynwa) reported

    @aussiExau @AFL @Telstra Who ******** are you even talking to

  • tassiepatrat
    Pat Caplice (@tassiepatrat) reported

    @robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.

  • hasselljpb
    landman (@hasselljpb) reported

    @telstra had a phone call today but because our service has dropped so badly I didn’t take it because it would have been futile! Turns out it was a near neighbour who had a terrible traffic accident! Luckily they got hold of wifey who is the ambulance officer. We need better!!!!

  • 5ingularitea
    Dre🅰️d (@5ingularitea) reported

    @RocketTank123 Aussies have love/hate relationship with Telstra. It is the most expensive and customer service often terrible but for rural coverage it is the best by far. Optus or Vodafone would love to take some of Telstra’s pie with $ASTS remote coverage

  • jumbarrawa
    Jumbarrawa (@jumbarrawa) reported

    @Telstra, you can eat a bag of ***** DIGGs .. not payin 113 a month for your dodgy, slow internet. . will let my 6 months infront wind down and never ever use your services again. BOOOO to your poxy heads.

  • Pom_Bazooka
    InnerQuasar35  (@Pom_Bazooka) reported

    @laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.

  • Ruby3560
    Ruby (@Ruby3560) reported

    @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

  • aussiewongm
    Marcus Wong (@aussiewongm) reported

    @rainbowdefault @AJAllchin @Telstra And an upside of this is there is now an unpaid army of people testing whether the payphones are actually still working, rather than some poor chump in an emergency getting stranded.

  • wolfie_games17
    Whimsy Wolfie (@wolfie_games17) reported

    @AllieHollyS I’m with Aldi! $29 a month, data rolls over & uses the Telstra network

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra Mobile service , reception lately has been slow on both personal and work phone

  • ichimikichiki
    ichi (@ichimikichiki) reported

    @Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.

  • YUHeff2BSoGreen
    This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reported

    ai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.

  • eevblog
    Dave Jones (@eevblog) reported

    @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

  • Trev__Says
    Trev (@Trev__Says) reported

    @2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail

  • Chris_E_Qld_Au
    Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported

    I had established with Telstra complaints issue is with RINGER at exchange (e.g. other party hears ringing, but my end doesn't ring). INC42292959, complaint 131187000, so ******* tests my line at box, doesn't come in, DOESN'T KNOW PROBLEM, leaves card. INCOMPETENCE ALL ROUND! FFS

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @RichardTheLegit @robb_j_m Leaptel. All the big RSPs are terrible because they know they get customers just because of the name. Leaptel typically outperforms Telstra even during peak periods.

  • imKMOZ
    Kmoz (@imKMOZ) reported

    @shivjam @AllieHollyS Do belong!!! They have $35, $45 I believe and $55 and the $55 has HEAPS of data and you can keep your number and it’s still on Telstra network

  • OzSeahawks
    OzSeahawksFan (@OzSeahawks) reported

    @Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!

  • asewell6
    AL (@asewell6) reported

    @Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra No buffering issues but it was stuttering but again today is not what I was complaining about

  • LizzyZeel
    Lizzy (@LizzyZeel) reported

    @AlanBixter Ahh yes, the joys of having every Telstra support person go through the same failed script (re-start modem, check cables, blah, blah...) & then sending a new modem - which still doesn't fix the problem 😡. I have quite the collection now.

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra Again I was having the issues through the week of completely losing internet for short periods . My question at the time was why as I checked and there were no outages . Yes it’s seems better today but I’m not asking about today

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

  • YKovuru
    Yaswantha Kovuru (@YKovuru) reported

    @connectgurmeet Hi @connectgurmeet :2/2 Even though Telstra cars do fail and however, we are country of people,gets fachinated by things that are done by west and not appreciatethe efforts put in by our own entreprenuers. Hope this changes and so that our guys do get the deserved respect by PEs

  • D64861Deer
    Vernon Deer (@D64861Deer) reported

    @Totally4yeah @Tank9999 I have bottle gas for cooking & a wood fire stove (about 80yrs old) for cooking and heating in winter and a wood heater, evap cooling and use town water. Even the batteries are secondhand, most from Telstra swap-outs. Have had 1 battery fail in 25 years.

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

  • rochfordalexAR
    RochfordAlexAR (@rochfordalexAR) reported

    Do I need to be an ABN holder or otherwise registered as a business to try one of @Telstra 's business internet plans? If I try a business internet plan, is it going to mess up my residential phone service? Would I be forced to replace my modem?

  • BigStrawDog
    Pat Fenis (@BigStrawDog) reported

    @kai_h @algorithmsayshi Thinking either the eero modems have a built in VPN I cannot locate n disable or the router detecting Telstra AND AGL is causing it to not trust our IP. Also unsure why NBA would care if we are in Syd or melb as far as licensing issues as it's the same market. Frustrating.

  • Chris_E_Qld_Au
    Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported

    INCOMPETENCE of Telstra knows no bounds! There is a "ringer" problem across Telstra network with copper landlines (exchange problem). They have marked it is FIXED to HIDE the absolute stuff up. I made a complaint about the LIES, INCOMPETENCE; FUCKWITS sent someone to test my line