Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (10%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Sydney, Ettalong, Adelaide, Quinns Rocks, Cleveland, Brisbane, Maleny, Geelong, Hobart, Albany, Canberra, Wollongong and Mudgee.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Phone | |
| Ettalong |
Internet | |
| Adelaide |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mick the eternal optimist. It’ll be ok !
(@Mick17432842) reported
@bugwannostra They’ve been having a lend of us since the day Turnbull took over Labor’s planned roll-out and stated buggering it up. I’ve given up on the NBN, gone to a 5G Telstra modem. No problems with that, works every time I use it, anywhere, unless I forget to charge it.
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Dan
(@chillikebab) reported
I told the Telstra service agent doing the switch that I had held out so long because I knew the NBN would be inferior. He said a lot of people had said the same thing, and were unhappy with the situation.
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Terry
(@terryiblehouse) reported
@Telstra I unfortunately have Telstra Velocity fibre. What a pile of crap
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Jeremy Jee
(@jjee88888) reported
from
Brisbane, State of Queensland
@boostmobile @Telstra 25 days and counting since trying to port to boost. Have been promised many times for resolution. Stuck on #vodafail right now. Ridiculous.
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Terrence Chester Stop Children Murderer Putin
(@udderrunner) reported
Telstra Should never have been #privatized in the first place...bc privatization has NOT delivered Competition or Service to Australia The NBN Again being propped up with infrastructure Spend from Taxpayers Pocket/Debt With Consumers Still Having to Pay For an Overpriced
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Seb Pearce
(@Australianspin) reported
@Telstra Forget the rubbish service you get with #Telstra and try satellite internet. At least your service won’t drop out with every problem on the ground like Telstra does and at least you don’t have to wait years for repairs.
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Debra Pittam she/her
(@debrapittam) reported
@Telstra very disappointed. No internet 6 days. I get there are problems in the line but each interaction you say its fixed when it’s not then next one starts from scratch going over old ground. No estimated fix time. Blaming nbn. Take responsibility & look at past conversations
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Jaci
(@jaci_wiley) reported
Phone line dropped out (again) this time in the middle of a telehealth appointment. Can't get calls or make them, including to arrange surgery for my son. Text messages are hit & miss, mostly miss. So glad there isn't an emergency. @Telstra why??
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Crypto Derrick🐺⚡
(@derrickasimpson) reported
@Telstra The one that doesn't work!!!
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Coreyna
(@coreyna89) reported
@Telstra our company's emails to #BigPond are getting rejected. Bigpond Postmaster isn't replying and Telstra business support say 'bigpond don't block emails'?? Hundreds of our customers aren't getting order notifications and are fed up. Weeks trying to get it fixed. HELP!
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#JFT Origin
(@originfnt) reported
just got a call from malaysia should i pretend to be telstra technical support?
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HowlingCurve3DPrints
(@Curve3D) reported
@Telstra Why can't Telstra activate a sim card? 3 days now and still don't have a working phone because of how incompetent you guys are. REFUND my money and I'll switch to a service that actually works (Optus). Get this issue fixed Telstra because it is beyond ridiculous now.
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TC Ayres
(@Iammistyvale) reported
Would never recommend Telstra - ever!! Especially if trying to run a business!
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NIHIL
(@ausgoth) reported
@fluffydeertail well **** maybe I will give that a go. I’ll have to make mum do it though since she’s the actual account holder. I tried calling Telstra earlier actually but you need to immediately give your number connected to the account N obviously it’s not a Telstra account so u___u
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Old Croaky ❌
(@OldCroaky) reported
How good are phone companies that even 6 months jumping ship due to crap customer service they still send text messages advising of changes to their services. #clueless I’m looking at you @Telstra! #custserv
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Jonathan Whybird
(@JonathanWhybird) reported
@Telstra why are you advertising average 5g speeds of 200mb+/40mb+ but as a small business customer when I pay $700 per month and get 10mb/1mb your Phillipines "level 2 technician" tells me those speeds are normal and there is nothing they can do? @acccgovau hello?
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Jason XXX 🔞
(@F13JasonXXX) reported
@Pantstrovich I hope we never lose public services to the private sector, like Telstra, Qantas, our airports, SBS, power...
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craig
(@KJC135) reported
@Telstra you have to make a Appointment to see them, all I wanted was to buy a new phone, one woman just wanted to query her bill, but no, mean time 3 sales ppl standing at the back doing **** all, not one customer inside yet 4 waiting outside..
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Overlizard
(@Aitch_El) reported
Glad I went for my run early today. The air is full of smoke and I’m coughing outdoors. We have a notice of “Traditional” burning (not referred to as TO tho 🤨). My understanding is that the cool slow burns should not produce this widespead smoke. Same day/area Telstra outage 🙄
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🌻🕯Kuvlotik, always at home with my cats 😻
(@Kuvlotik) reported
@ralph44668932 @BernardKeane That #NBN upgrade is only for a tomato farm (probably #LNPMassiveFail donor) in Guyra, #Beetrooter territory 🤬 No Telstra mobile network here in Uralla, for more than a week + Internet is intermittent 🙄
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Andrew Barratt
(@Varangian0) reported
The virtual monopoly of telecommunications in Australia is well reflected in the conceited nature of @Telstra customer service provisions. #Telstra
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Maria, Comrade Ghost
(@oberonsghost) reported
Hi @Telstra … just letting you know there are a group of callers spoofing a Perth number, purportedly calling from your “Technical Department” to ‘fix my internet’.
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Jonathan Whybird
(@JonathanWhybird) reported
@Telstra I pay for three 5g routers on 5g plans, plus an iPad with 5g and an iPhone 13 pro max with 5g. The 5g routers are the latest Netgear ones you sell. All in 5g coverage area. Yet according to your support 10mb/1mb is 5g?? $770 last month for less than ADSL1 speeds
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Tracking the Australian Right Wing
(@beccarala) reported
@PaulFletcherMP @NBN_Australia Rubbish. The existing fixed wireless is as slow & unreliable as a National Party voter. NBN failed completely during the recent floods along with Telstra. Ukrainian citizens have phone & internet access in bomb shelters during a filthy war.
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Lauren
(@LaurenThemself) reported
'...All of Telstra’s nbn plans come with a phone service. Can I cancel the included home phone service? No – our Home Broadband Plans on the nbn network come with an included phone service. You can’t cancel the phone service without cancelling the whole plan or bundle...
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Centurion, why do they T_w_itter so?
(@_JamesSteward_) reported
@chillikebab We only have mobile phone & mobile broadband. No hard wire. During the flood the @Telstra system failed, though miles from flooding. One week later the service was restored. As I understand it, batteries failed and solar not enough or non-existent. Unreliable systems.
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Ellie_Torres
(@EllieTo94051700) reported
@Telstra It’s a whole suburb problem. We don’t have strong reception. I go one street over and have no reception at all.
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💧Mrdamag3
(@Mrdamag3_81) reported
@100trillionD @Telstra Lol NZ hardly has FTTP! And the internet is garbage vs Aus
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RaptorShadow - Got published!
(@RaptorShadow) reported
@HYP3RSTRIKE @acmadotgov Yes I was able to identify the scam from the phrase 'Calling about your Telstra internet service'....
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Laundry Worship
(@Reggi05) reported
from
Brisbane, State of Queensland
@alexbhathal @Telstra Probably cost. Under crisis global telecoms operators often push the rates it costs to land a call on their network sky high