Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Central Coast, Sydney, Canberra, Perth, Hobart, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong and Albany.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Central Coast |
Phone | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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✳️✳️ Sammywench
(@sammysams31) reported
@katiekoalasays @Telstra Is there a reason you need Telstra? I use TPG for all our phones, sim only it's $25 (half for first 6 months) and you get all your calls and texts plus 25gb data. Their most expensive is $40 pm and that has 60gb data. It's also month to month, cancel any time you like.
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ben
(@ben90361156) reported
@Telstra has without question, the worst customer service of any Australian company ever. Have owed me north of 2K for over a year now and you reckon I can get it? Nope. Time to refer to the ombudsman.
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Brett Shearwood
(@BrettShearwood) reported
@ordsomefarmer @Telstra @Telstra systems are filtering out any complaints about reception. Their automated systems have a bug, and loop to the coverage map that is out of date. The only way to check a service at the moment is through the ombudsman.
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Luke Skystyler
(@LukeSkystyler) reported
@r_quazzy @RonniSalt and whats even more amazing - I agree with her! Telstra, the biggest player, should not swallow TPG - the 3rd biggest - whole. Its terrible for competition in a sector where competition is already compromised.
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Mini Yeavi
(@JezGerino) reported
@GladysB Hey Gladys, if you put customers first, why is your network so consistently ****? Why is Telstra so much better and reliable? Why is your service always down? Oh, and how is that Singtel-Optus electronic spying for the Singapore government going, Gladys?
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BettytheBoo2880 👩🏻bisexual prochoice 🏳️🌈
(@boo2880) reported
@GladysB As a remote area customer, I'm sticking with @Telstra
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Dicko
(@dickins92) reported
@dmccann65 @gerson008 @GladysB Oh I agree. I am with Telstra. And still have issues
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Liam Pomfret, PhD
(@LiamPomfret) reported
@trinest They're with Telstra, so I assume the chances of real help from them are probably quite low.
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Trish Roberts
(@rtrisheleanor) reported
2 trips to Telstra store re email not working. They set me up, all good. Now? Yes, unsurprisingly, at home and not working! 🙀😳😿🤳
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joe_blogswa **** the Patriarchy Witch NSFW
(@joe_blogswa) reported
@katiekoalasays @Telstra i was with telstra on a $30 plan they wanted to make it $45 i switched to aldi now $15 and they use the telstra network plus i get my data rolls over
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Noel Kelly (@gnoll110@ruby.social)
(@gnoll110) reported
@faully33 Long history. Keating started Optus to create competition for Telecom Australia (now Telstra), in 87. By 90, Telstra had stopped being the slow benevolent monopoly of the past, and become the arsehole monopolist we hate today.
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Clarice Collin
(@msclaracollin) reported
@Telstra seriously upset Telstra - house full of Covid - 2 days late paying Telstra bill (due on Thursday and I paid on Saturday) AND you charge me $15.00 late payt fee….never been late before. What a way to treat long loyal customer - well no more…. #telstra
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bone music
(@BARGH3ST) reported
@Telstra it is 8pm on a Wednesday and I cannot load my bank's login page, can't get into a database site for work, can barely load Twitter - off either wifi or mobile data. WHAT is the problem?? The speed never used to be THIS bad, even at peak hour
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Ria dC
(@ria_delacruzr) reported
Spent 2+ hours on @Telstra Messaging about an issue. I was very dissatisfied with the service so in the end I asked what the complaint process was. I was told I couldn’t complain, that my situation did not warrant a complaint, and I quote “there is no complaint process for you”.
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Christine J Howard
(@CopingWSuicide) reported
@katiekoalasays @Telstra Use the ALDImobile- runs through Telstra and no problems.
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Adam
(@Adam_Phillips87) reported
@Telstra No. But when I use the support site to check if the device is protected it says yes on multiple devices (android and iOS). They aren't even weird sites, one is a jewellery site for instance, or I can't use the Twitter app on wifi but can't on 5g. I've rebooted modems and booster
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Noah Pace
(@NoahPace_) reported
@Telstra you wanna fix your network? I can’t do anything
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StrayDog67🐀
(@StrayDog67) reported
@friendlyjordies Can’t stomach telstra or optus. I will cancel tpg after 30 years if this happens🤬
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Tazbandicoot
(@tazbandicoot) reported
@HandleComplaint @Telstra Still no internet, had enough of talking to the “help chat” every week the date changes to the next week, they can’t even tell me what the problem is. also the new modem still hasn’t arrived, time to look into switching to a new provider
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Zziillaa ⭐️ *Icon of free choice*
(@ZZiillaa) reported
I live in Broken Hill and I’m more than lucky if I can contact my husband when he is 90km away and 20km this side of Menindee. Both @Telstra of course ... not to mention almost non existent internet when out there 🤬
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carnival barking clown🥚
(@_NogoodBoyo) reported
God @telstra is ****. Changed mobile plan to Telstra because I'm going to FNQ and wanted reception, and of course the 5g hotspot is absolute garbage. Can't even get reception in inner Melbourne to run internet on my laptop. How does this company survive?
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Tony Ilian
(@tonytau101) reported
@MichaelPascoe01 Thousands of jobs lost. Major deterioration in service standards. It has all the hallmarks of policy failure. It’s been disastrous for Telstra. Probably much the same for Qantas. Even corporatisation is a convenient way of moving a service off the Govt books. TI
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JohnyJ@m3s
(@johnyjam3s) reported
@mariewalsh18 Hope God and the poor prick aren't with Telstra, otherwise they're gonna be prayin' for a miracle!
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra Just to make you aware, this is still to be resolved. I'm convinced the only solution will be to move to Optus, since no one with any sort of technical knowledge answers me, just your Indian operators who can only follow a script.
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Pat Miller
(@PatMiller494) reported
@Cathy1691 Everything goes to the answering machine - and the message says that. I've got all the mates trained and it works well. No mobile service here so the landline is the lifesaver. Except for @Telstra (gee thanks for selling the public asset, Howard/LNP arseholes.)
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David Lewis
(@dlewis67) reported
@Telstra I'm getting 92.2 down, 18.6 up right now which is good. My complaint is that my plan USED to be 40 up and I used to get about 36 to 38. Now I have to pay $70 per month extra for Ultrafast to get 40Mbps up!
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John
(@JesseL53783690) reported
@GladysB Thanks! Just changed my mobile carrier to Telstra as your reception sucks in every rural area.
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bone music
(@BARGH3ST) reported
@Telstra No confirmed outages (postcode 2337) and it's not said anything for the last few days either. I am not the only person I know who's has problems in this area either
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Richard Laxton
(@rlaxton) reported
@GladysB What merger? TPG and Telstra are entering into a limited equipment sharing agreement! Nice to see that you have maintained your loose grasp on truth as you transition to the private sector. As an @Optus customer myself, I may have to become an ex-customer soon if this goes on.
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra INC 19091470 and INC 19077564. It's already gone to level 2 and reported to the TIO because I'm sick of the poor service.