Telstra service status: outage reports and connection issues
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (50%)
- Phone (35%)
- Wi-fi (7%)
- E-mail (6%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brownlow Hill, Sydney, Penola, Brisbane, Melbourne, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, Nuriootpa, and Loxton.
| City | Problem Type | Report Time |
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Internet | 1 hour ago |
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Internet | 3 hours ago |
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Phone | 2 days ago |
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Internet | 2 days ago |
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Phone | 2 days ago |
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Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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cat ๐๐ต๐ธ๐ฉท (@feedthecath) reported@Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol
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RJHtweets (@RJHtweets66) reported@MikeCarlton01 Exactly ๐ Iโll even name names of absolute fvcked customer experiences Iโve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few ๐คฌ
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BLUE (@BLUE04699289) reported@KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope ๐
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jeeta Brar (@brar642188) reportedTelstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast
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Kmac (@check307) reportedAustralian Govs of all persuasions have sold the people out. First sold QLD State Gov Insurance, Keating the Commonwealth Bank , Howard Telstra, Beattie Water and we can keep going. Private industry is about profit and no service . We have that and pay exorbitant amounts for it
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slugger ๐ดโซ๏ธโช๏ธ๐ง ๐ฆ๐บ (@saintslugger) reported@AFL @Telstra @essendonfc Poor prick
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Jesse (@JesseValeri) reported@Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.
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Juno Nameon (@JunoNameon) reported@the_LoungeFly @Telstra You have to go through the ombudsman to get an Australian staff member, someone with access to your records apparently or can fix anything. The call centers are just to keep you preoccupied long enough that you get sick of it and go away.
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Andrew (@andrewrdn463) reported@Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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JimBobSquarePants ๐บ๐ฆ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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Mel Palling (@MelPalling) reported@Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.
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Francis McF (@FrancisMcF1O) reportedWorking in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: nonโexistent. 2026 and we still donโt have a shared rural network? When one telco holds all the coverage, itโs not a choice - itโs a monopoly. #WakeUpAustralia #NannyStateNSW
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gee (@lordgeezuz) reported@ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK๐ญ๐ญ๐ญ
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Electric Future (@electricfuture5) reported@c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ
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Val (@mightgetthere) reported@DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. Iโm not sure but I think Telstra and Optus are a bit gun-shy well.
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Bri ๐งโ๐ฆฏ๐ป|| SUPPORT ๐๐๐ (@BHanchen) reportedYo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either
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sportsindustry (@footyindustryAU) reported@WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights
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Madmike (@madmike888X) reported@Telstra @Mention Must be a major issue? Been down 24 hours now. ๐ฏ without internet totally @mention
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Andrew (@andrewrdn463) reportedSTOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience
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John Clements (@kc9on) reported@eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......
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Mike Hutchinson (@michaeljames947) reportedJust been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customersโฆ(who they called โsubscribersโ)
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Dead AฬทฬฬฝอฬฌอPฬทฬฬญฬณออ on CompSciFutures (โ/โ/acc) (@CompSciFutures) reported๐ข๐ก ๐ ๐๐ก๐ง๐๐ ๐๐๐จ๐ฆ๐ ๐๐ฌ ๐ง๐๐๐ฆ๐ง๐ฅ๐ ๐๐๐๐๐๐ก๐ ๐ญ๐ฏ๐ฎ๐ฌ๐ฌ๐ฌ ๐ช๐๐๐ก ๐๐ซ๐๐๐๐๐ง๐๐ข๐ก ๐๐ข๐ฅ๐ฃ๐ข๐ฅ๐๐ง๐ ๐๐จ๐๐๐๐๐ก๐ ๐ฆ๐ช๐๐ง๐๐๐๐ข๐๐ฅ๐ ๐๐ฆ ๐๐๐ฆ๐๐ข๐ก๐ก๐๐๐ง๐๐ Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP
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JimBobSquarePants ๐บ๐ฆ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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Mike Carlton (@MikeCarlton01) reportedAnd theyโre all the same. Itโs almost a rule that the bigger they are the worse they are. Telstra, Optus, Qantas, the big banks, Coles, Woolworths. All run by wildly overpaid โchief executivesโ who would rather wrestle crocodiles than actually encounter a customer. **** โem all.
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cobra (@cobraschiffer) reported@sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.
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oneonethreeinvesting (@113investing) reported@_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.
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Australian ๐ฆ๐บ (@45FirstLady) reported@OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.
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landman (@hasselljpb) reported@Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!
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Dead AฬทฬฬฝอฬฌอPฬทฬฬญฬณออ on CompSciFutures (โ/โ/acc) (@CompSciFutures) reported๐ข๐ก ๐ ๐๐ก๐ง๐๐ ๐๐๐จ๐ฆ๐ ๐๐ฌ ๐ง๐๐๐ฆ๐ง๐ฅ๐ ๐๐๐๐๐๐ก๐ ๐ญ๐ฏ๐ฎ๐ฌ๐ฌ๐ฌ ๐ช๐๐๐ก ๐๐ซ๐๐๐๐๐ง๐๐ข๐ก ๐๐ข๐ฅ๐ฃ๐ข๐ฅ๐๐ง๐ ๐๐จ๐๐๐๐๐ก๐ ๐ฆ๐ช๐๐ง๐๐๐๐ข๐๐ฅ๐ ๐๐ฆ ๐๐๐ฆ๐๐ข๐ก๐ก๐๐๐ง๐๐ Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. I then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP