Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Adelaide, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
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| Brisbane |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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John McNamara
(@jjmcnamara) reported
@Telstra your customer service to report fraud is not worth the hours I just spent on line to India. Help please
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neil upps
(@nupps) reported
@CWalladge A snorkel be an ideal extra & a prep kit , a telstra prepaid to google out there, a thumper air compressor , 3x20 ltr water skins , at least 2 spares , sealant treatment for tires for all tires & a tow rope . We'll never know if he never gos 🤔 #CUintheNT
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Piledrive
(@RealPiledrive) reported
@emmalilly0_o @Telstra damn
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Craig Hamilton
(@iwascraig) reported
Hey @Telstra your mobile outage is bigger than your map.. I’m a full km outside of it and no service.
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
Great. Now I have to go and waste my limited work time in @Telstra - again! Wtf is wrong with your stupid 4G this time 😡🤬
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Kathryn Heyman
(@KathrynHeyman) reported
@RosReines @Telstra Hmm, good idea. I didn't think they would help with ISP. (PS Hello Ros!! Xxx)
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Pineapples&Shit
(@emmalilly0_o) reported
No internet, **** @Telstra
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sallyriordan
(@sallyriordan1) reported
@Telstra They are waiting on an NBN remediation team. Seriously how hard is it to get a resolution after 20 days???
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John Thomas
(@JohnThomasPhoto) reported
@VernVerass Verner, it's worse than that. The NBN was just an attempt to renationalise that part of Telstra that should never have been sold in the first place - Alston bears utlimate responsibility for our rubbish broadband in Australia.
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Jawahar Ramasamy
(@JawaharRamasamy) reported
@Telstra Still, I don't have the confirmation that the modem would be sent to the new address. The support team takes forever to respond. I am losing patience and I have already convinced myself that I should start looking for a diff provider.
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Glen D'Souza
(@glendsouza80) reported
@Telstra ordered a phone online & have been told I need to go to a store to do and ID check. Went to George St store & told rudely by "concierge" there is 30min wait. Why can't you do ID checks online? Odd that ServiceNSW has better technology and service than Telstra!
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Scoots
(@Scoots081) reported
@Telstra sort out your mobile reception service. Its almost 2021 and yet still can get full service 10 mins out of a major city. Absolute joke
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John B
(@johnb78) reported
@Bergha2 That isn't really true - the original plan also involved the acquisition of the Telstra and Optus networks, and the use of their physical infrastructure, in ways that would have run into very similar problems to the actually-existing rollout.
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Larry
(@Larrymclarry71) reported
@andy_penn @Telstra_news @acccgovau Telstra couldn’t care less about it’s customers. The got caught. They set the standard for any organization aiming to extract money from customers with little or no commitment to service.
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Piledrive
(@RealPiledrive) reported
@emmalilly0_o @Telstra oh ****, that sucks. no Prison map for u :(
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Larry
(@Larrymclarry71) reported
@Telstra @FortressMelb @sclomency So Telstra automatically put me on a more expensive Mobile plan then send me an invoice. I call the number to change it back but I’m directed to download an app and then Telstra hangs up. Automated customer service at it’s very worst.
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GrayK
(@GrayK27117859) reported
@PeytonSinsx @Telstra That’s so terrible. @Telstra just don’t seem to care 👎🏼 Been having the same experience for the last week or so
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That guy
(@maio_peter) reported
@Telstra iPhone is a poor phone. Has been since iPhone 5.
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Kathryn Heyman
(@KathrynHeyman) reported
This morning I complained that the $2000 I paid @Telstra for the highest level internet service provision feels remarkably similar to being scammed by dodgy stripper guy. My kid noted, 'No, totally different. Stripper guy isn't a monopoly.'
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Robyn Muller BA GradDipEd
(@RobynInTheStix) reported
@DoctorKarl A friend of ours worked for Telstra for decades. When he trained as a linesman back in the late 70s, they were told that the copper network had a life of 25 years. Technology would change and upgrades. Tech's moved on, but they insist on papering the cracks.
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Sena🐱
(@SenaAma1) reported
Bit sick of my phone data never working Telstra wtf
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GrayK
(@Gray_K123) reported
@Cuttlef79645385 @Telstra Terrible service @Telstra 👎🏼
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Larry
(@Larrymclarry71) reported
@Telstra How about you answer the 13 22 00 inquiries help number on the invoice so you can fix this without wasting so much of my time. @andy_penn
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Darren from Newy
(@DarrenKilminst1) reported
@johnb78 True but our 2nd rate NBN will continue to incur large costs due to the poor state of the copper network. A network Telstra happily sold for a motza.
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Larry
(@Larrymclarry71) reported
@Telstra @FortressMelb @sclomency So it turns out after wasting 2hrs of my time Telstra have just told me that the “upgraded” plan that they sold to me as more data that they know I’ll never use was really just an upgrade to the cost, as the simple plan I was on “is no longer available”.
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Jawahar Ramasamy
(@JawaharRamasamy) reported
Dear @andy_penn I hope you had the pleasure of contacting Telstra support at some point. There is no way I can call. Chat is the only option and it takes aagggeeesss.......... Well done Telstra team!
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Benjamin Ady
(@tripleoxymoron) reported
@Telstra you guys are the absolute worst. I've been on hold to get help with my home internet connection for 1hour 25 minutes. It just suddenly dropped out today. I can't wait for @elonmusk's starlink to become available in australia. I'm gonna dump you so hard.
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Faceless “Prematurely Anti-Fascist” Man
(@Anome) reported
@crgentle I’ve been with TPG for ages now, and I’m used to doing my own support. I think every time I called them about something I couldn’t deal with, they blamed Telstra, and fobbed me off to their support.
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Steve
(@chuppa) reported
@telstra how can I follow up on a complaint? Received one email from my complaints person 2 weeks ago, but nothing to my replies since.
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Jawahar Ramasamy
(@JawaharRamasamy) reported
@Telstra Let me do it now.. I hope Telstra can provide a decent customer experience.