Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone | |
| Melbourne |
Phone | |
| Townsville |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Barry Anderson
(@z3ndrag0n) reported
@Telstra Yup - as I say it’s hard to book if they don’t answer the phone and trying to book through the website showed no appointment availability for weeks! I just went in store and got my issue sorted, but I could afford the time if it didn’t work out.
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roo_mint
(@roo_mint) reported
@HankMeyerNAPP If you think that’s bad try calling Telstra and getting someone answer the phone
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Simon Colwell
(@simon_colwell) reported
@winsordobbin @Telstra Literally the WORST company I've ever had to deal with. Their customer service is appalling. It's almost like they're living back in the Telecom era, thinking they're the only game in town and can get away with treating us like dirt. Deluded fools.
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Rian Corpuz
(@iMelodyTV) reported
@Telstra how do i contact someone with my problem, the online chat is complete useless
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Ian Farquhar
(@ianbfarquhar) reported
@joshgnosis Well, as long as you’re referring to Turnbull’s garbage MTM, yes. But that needs to be seen in terms of a massive liability disposal by Telstra to NBN, literally socialising their creaking old copper and NBN Co paying them to do so.
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abi
(@abispack) reported
@Telstra as someone who has worked in customer service for literally years I could never imagine treating someone the way I was treated today.
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Gino Dakroub
(@gino2725) reported
@Telstra worst service ever
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Pauline
(@MsPaulineMac) reported
I’m getting such a bad stress headache because Telstra still has not fixed my internet and they keep asking the same thing! No, I cannot use my NBN because it’s no connected yet!
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Steele McInnes
(@SteeleMcInnes) reported
@Telstra wow.. footys back and I have 8mbps in West end Brisbane? Pay top dollar for fastest speed Internet and forced to watch the tv and no kayo. Bad form telstra. Disgraceful
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Kerrie B 🐀
(@wheels002) reported
@Telstra Why are you hanging up on customers who’ve waited ages to get through to sort out their out of order landline? You did it to my 86 y/oldMum twice today. Very shabby service you’re providing to your priority assist customers. Now Mum has no phone over the weekend + you don’t care
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abi
(@abispack) reported
@Telstra I was on the phone for 5 hours today to fix a problem that should’ve been an easy fix. Had to deal with atrocious customer service and kept getting put on hold and sent to different departments. Fix your customer service and systems ASAP because that was disgusting.
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abi
(@abispack) reported
Especially because this was a major problem for a business account and if your staff can’t fix a simple problem and you’re a multimillion dollar company you’re doing something extremely wrong. @Telstra
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Luke Durbin
(@lukedurbin) reported
@TMFScottP This was a good read but I couldn't help but notice that you use telstra as an eg of a dinosaur stock struggling with their own incumbency yet you own? I'm genuinely very interested in your buy/hold thesis
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peter milne
(@lexdixik) reported
@bozowasher @Telstra That sucks, telstra’s service network will hopefully improve once it’s all back on oz soil
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Paul Wainwright
(@PWaino) reported
@Telstra My NBN box has a flashing red light. I’m trying to contact Telstra so I can get the 4g cap limit increased. Can someone help?
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O.D
(@Osama7500) reported
@Adam41907115 @NRL I agree 100%... without any notice or advance notification, they cancel it. Many Telstra customers will not be happy. It was a surprise.
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Kim
(@kim_macca) reported
@bozowasher @Telstra Agree - I have had nothing but poor performance from Telstra that promotes they care about their customers - 4 written complaints about the same problem & they still haven't responded appropriately to my questions raised.... Rating out of 10, 2 stars.
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Steve May
(@maystation4) reported
@iiNet @Telstra can you help me?
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peter milne
(@lexdixik) reported
@bozowasher @Telstra How did you get $480 in credit? Tip from a mate, when you call Telstra choose option 7 (cancel my account) and complain a lot, squeaky wheel and all
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suters82
(@suters82) reported
@KBGoodness @PressStartAU @XboxANZ I’ve got the 7x’s that I use daily on my series x and zero interference issues. I have my consoles connected via Ethernet using the v.2 Telstra smart modem
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Lapsed Ascetic
(@LapsedAscetic) reported
@Telstra Seems like you currently have a large outage after the major storm in Sydney. Why the **** don't you have something visible on Twitter/FB about it?? Useless.
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Wicked9090
(@wicked9090) reported
@milobentley_ Yeah so best case you can expect is 50/20 speeds Some providers may offer more, but I have never seen it be successful to the point that Telstra won't offer it What is mobile signal like for a 4G MBB instead of NBN?
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Ashley Miller
(@DrGascol) reported
Hi @Telstra internet down, landlines not working, sick child at home. I have been waiting all day for a level 2 technical support call back and still no call. Not good enough.
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SuperheroesAlsoWearMasks
(@Rellarc79) reported
@Telstra Hi, is there an NBN outrage in Sutherland? I have Foxtel NBN, we had a very brief blackout, and the power is back, but my NBN box has not been able to reconnect.
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Pauline
(@MsPaulineMac) reported
@telstra you are reducing me to tears! Stop asking me if I have the stupid NBN connected. I’ve told you over and over again that it is not! I am relying on the 4G until the NBN is connected. It is not working. This is what I need to get fixed! Oh, and thanks for the anxiety.
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CalypsoShakira
(@CalypsoShakiraa) reported
@Telstra It's very similar to the paid service I have runs now, minus the phone
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abi
(@abispack) reported
@Telstra I have so many ideas you can do to fix your **** and one starts with training. Because if they can’t do a simple task like change a email password how can they do anything.
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Pauline
(@MsPaulineMac) reported
@Telstra This is not good enough. I was put on the 4G network to carry me through to connection date. It’s the 4G that is not working. Repeatedly asking me about NBN is not helpful. I need the issues with 4G to be resolved.
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Warren
(@bozowasher) reported
@Telstra 3 days, and 8 hours later. You still can’t fix my problem. What’s the point in sending me to your website, and having the website tell me I need to call? If I wasn’t $480 in@credit, I’d be gone tomorrow. Any other company want my business? Im done with Telstra.
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SKYLXRK.DNG
(@skylxrksays) reported
from
Sydney, State of New South Wales
Do I want to pay out $800 on my phone repayments early so I can stop struggling with the V*daf*ne network and switch back to Telstra for actual reception when and where I need it 🤨