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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 35% Phone (35%)
  • 7% Wi-fi (7%)
  • 6% E-mail (6%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Melbourne, Sydney, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, Nuriootpa, Loxton, and The Hills Shire.

CityProblem TypeReport Time
Penola Phone 1 day ago
Brisbane Internet 1 day ago
Melbourne Phone 1 day ago
Sydney Phone 2 days ago
Melbourne Internet 2 days ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MelPalling
    Mel Palling (@MelPalling) reported

    @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

  • skylarusi
    ๐•ป๐–—๐–Ž๐–“๐–ˆ๐–Š๐–˜๐–˜ ๐•พ๐–๐–ž๐–‘๐–†๐–—๐–š๐–˜๐–Ž ยฉ (@skylarusi) reported

    @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • ethiopian1987
    Ethiopian1987 (@ethiopian1987) reported

    @Kitorialt Then when you cancel, get all early termination fees wiped. This is something covered under by @acccgovau and the TIO. This coming from an ex Telstra employee.

  • vmc2011
    mark coppleson (@vmc2011) reported

    @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now itโ€™s a lot more complicated and non compliance will come with threats so please donโ€™t be so dismissive when for some it is a big deal

  • aussieV8girl
    ๐Ÿ’œโšก๏ธ๐Ÿฆ„ manda ๐Ÿฆ„๐Ÿจ๐Ÿฆ˜๐Ÿ’š๐Ÿ’› (@aussieV8girl) reported

    @Teh_Jkr @Optus Look into new customer dealsโ€ฆ If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra theyโ€™ve done the same.

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Australiaโ€™s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government wonโ€™t mandate roaming, weโ€™ll never have genuine competition.

  • Gmeister67
    GregM (@Gmeister67) reported

    @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

  • somewhatdaft
    somewhat daft (@somewhatdaft) reported

    @eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(

  • talkingj3ss
    jess ๐ŸŒ™๐Ÿ’ (@talkingj3ss) reported

    @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

  • akintowarlock
    D.J. Grey (@akintowarlock) reported

    Dear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.

  • Lincolnabe123
    ๐ŸŒHenry Ross (@Lincolnabe123) reported

    @MikeCarlton01 The very worst though is a toss up between Qantas and Telstra ๐Ÿ‘Ž๐Ÿ˜ก๐Ÿ˜ก

  • jarro56
    Veritas (@jarro56) reported

    @karlstefanovic John Howard & Costello last budget would have been in deficit if they didnโ€™t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

  • OCELeoo
    ๐Ÿ‡ฆ๐Ÿ‡บLeoo ๐Ÿ—ป (@OCELeoo) reported

    @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

  • FeaPage29
    Fiona (@FeaPage29) reported

    Wow. @Telstra been down 2 days in areas of the Tenterfield area. Not good when most people only have mobiles now.

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

  • pelli_69
    Pelli69 (@pelli_69) reported

    anyone else with @Optus ? Have spent almost 6 hours with them online today trying to arrange an NBN service for when I move, transferred to numerous different agents only to have them tell me thay cant help me as originally promised. @Telstra here I come

  • NftSnowman
    SnowmanNFT (@NftSnowman) reported

    @NicFromOz They use Telstra wholesale network, coverage shouldnโ€™t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • wakeuptotheleft
    Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported

    @DarcyMiddleton @AmeliaBee7 Itโ€™s not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know theyโ€™d get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.

  • kathtatts
    Kranky Kath (@kathtatts) reported

    @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

  • melaniejackson2
    Melanie Jackson (@melaniejackson2) reported

    @Telstra outage with home internet in daisy hill QLD 4127 since 28/05/2026. No updates still under investigation

  • Raptor_54321
    ๐‡๐“๐€๐‘๐šฐ๐‡๐‚ ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆโ˜€๏ธ (@Raptor_54321) reported

    @_Testflight_ Came to see if it finally popped and was put out of its misery. Stayed for an actually good Telstra ad Iโ€™ve never seen before

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog Youโ€™re so confidently wrong. No **** itโ€™s Telstra, Iโ€™ve used both and Iโ€™m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isnโ€™t rocket science. My second phone is on boost and performs worse than my wifeโ€™s Telstra phone.

  • partywuuu
    Aino (@partywuuu) reported

    @hobojo12345678 **** Telstra

  • farleighvlogs
    someone you wont see again (@farleighvlogs) reported

    @Telstra fix your wifi right now i was playing roblox and seats in a game that i HAD TO SIT ON didnt load bc of your terrible wifi

  • joe_blogswa
    joe_blogswa Free Palestine (@joe_blogswa) reported

    @AnnMoorfield @marie19705 @Telstra yep same network same coverage i can only get telstra reception but Aldi use the telstra network best thing i did ever

  • NewsTongueX
    NewsTongue (@NewsTongueX) reported

    ๐Ÿ”ด PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate pointsโ€”20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.

  • brar642188
    jeeta Brar (@brar642188) reported

    Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast