Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Penola, Loxton, Sydney, Perth, Adelaide, Brisbane, Kadina, Queenscliff, Maitland, Hobart, Matakana, Gold Coast, Townsville, and Kurrara.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 2 hours ago |
|
Penola
|
Phone | 3 hours ago |
|
Loxton
|
Phone | 3 hours ago |
|
Penola
|
Phone | 3 hours ago |
|
Sydney
|
Internet | 9 hours ago |
|
Melbourne
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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yeah yeah its anne (@annabell_JG) reported@Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra
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jchoop.hl (@jchoop) reported@MarkoMatvikov Hahahha no not at all, I just wanted to pass along that during the swapping over process he said the exact same thing. For years with Telstra any kind of contact had been infuriatingly terrible for him, and he couldn't speak highly enough of the Aussie people walking him through everything and being patient
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fatryy (@fatryy218020) reported@telstra is sending someone to my house to fix my net. hopefully these shitcunts can fix it instead of staring at it dumbfucks
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jobe shanahan may actually be an f@#king god (@readie_32) reported@AFL @Telstra Never in doubt
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David S Salkeld 😎 (@maranatha_71) reported@Telstra I can not sign into your app as I already have an account, but it's attached to a defunct email. Please help.
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MetOshi (@met_oshi) reported@RealMetroLounge @WindsorDebs You should take one look at what Telstra did to both the cellular network and our internet infrastructure. Telstra were still offering capped data when other companies had unlimited; Telstra denied uncapped data could exist
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Sam Saffron (@samsaffron) reported@hichaelmart I run my own custom ICE server on a digital ocean droplet 160ms away. It also pointlessly runs TURN (coturn), I am thinking of swapping the TURN fallback to Cloudflare, cause at this point falling back to TURN gives me nothing, I can just use HTTPS direct. STUN though (managed via Googles free service) is really impressive, even on my Telstra mobile network in Australia.
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parasocial relationship detector (@deedledodedum) reported@odden56 @thedose__ Telstra is awful, Australia has some of the worst internet speed for any developed country.
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Steph McG (@oohaah_67) reported@Telstra now it’s a joke hey! Hamlyn Terrace and surrounding areas without 5G for the last couple of days. If you can’t fix or find the fault how about deploying mobile towers. Not everyone has NBN connectivity.
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RugbyRules (@RugbyRules) reported@techAU I attended a conference where the head of the Australian Signal Directorate gave an overview of Cybersecurity risks. He noted circa >64k known vulnerabilities. I wouldn’t wait for it to become a headline… I will be removing all TP-Link, Netgear (Telstra smart modem) from service in my home. Roborock vacuum will need a replacement too, I am looking for a suggestion on that front.
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Andrew Godman (@Andrew_Godman) reported@Telstra Not at home right now, but I’ve tried it in the past to no success when speeds are poor. I use to get 5 bars of 4g when the old tower was over the road. Now it’s 1 bar or either 4g or 5g after the “upgrades”
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Steve (@Stevesteve9876) reported@AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.
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Electric Future (@electricfuture5) reported@karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised
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The Lord (@lord_tizza) reportedAnd Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(
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Bryn Davies an OA dad (@tofar1) reported@CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online
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Glen Appleby (@realglenappleby) reported@PollyPorridge Been ok lately. But sick of - pointless kayo ads for the kayo service - gambling being the primary advertiser - Telstra / Harvey Norman being the rest Kayo has excellent targeted to postcode ads for elections - but clearly there isn’t anyone new adverting
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MelMorris (@morrisperry) reportedimagine arranging a disconnection of internet service only to be told that they can arrange connection of an embedded network when they actually can’t, just do as you are asked instead of ignoring the request, Telstra at its best
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Clarkie. It's the vibe of it. (@clarkes) reported@Mr_Fanta_Pants @Telstra Aldi uses Telstra network. We have had it for 10 years. No issues. Unused Data rolls over and over.
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davie ewan macdonald (@escalatorover) reported.@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning. These issues reported at least as far back as 2023 but were again at various times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide
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Michelle Burrows (@ChelleAB) reportedI’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.
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AyVee2 (@ay_vee2) reportedJust as SADS took off when the Covid jabs were rolled out but I had my Telstra service restricted for daring to suggest there might be a link between SADS and SIDS.
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Doc Haliday ⚓️🇦🇺 🇺🇦 (@TheRealDoc4) reported@RayJCapo79 I got eSIM when I changed over to Woolworths Mobile last week. Just need to ensure you turn off the Telstra Sim or it will keep looking for it and your battery power goes down hill. Was easy as to set up.
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Aron Roach (@AronRoach7) reported@taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.
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Brett Brooks (@brettbrooks) reported@Telstra Is the online support / chat on the website fried? It's cut me off three times now. Another price hike, the second in 10 months with $2-2.3 BILLON profit a year?
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Alpha Draco (@AdnanaPaula) reportedI loved Telstra but they were too corrupt. They told me I am bulldozing through management when I sent an angry email to all C level excs cause they ****** over a customer and nobody took ownership. Was a good customer and I let them down because of them
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Gary Grant (@ScozzieGary) reportedBye bye @Telstra Using a horrible climate to money grab even more. Phone, internet the whole lot is going.
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Con! (@c0n_AU) reported@JC47053522 @JohnOBrien101 Just like AusGov has some minor ownership of Telstra and Qantas, but has no say in their horrible business decision either!
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Ron Henry (@RonHenryCC) reportedIt is OK @kayo It casts well from the phone. I suspect using 5G. So it is possibly a @Telstra server problem.
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Ash (@ashkatex) reportedTelstra plan increasing again even though the service is worse than when I first joined up with that plan.
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Charles Harvey (@CJHarvey56) reportedWhat else has been privatised for far greater cost and far lower service outcomes? The CES first and foremost, use of consultants instead of Public Service, Telstra, Australia Post, Aged Care, Hospitals, all of them where public service should be just that.