Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Kingaroy, Sydney, Perth, Melbourne, Brisbane, Adelaide, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
||
| Kingaroy |
Internet | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Melbourne |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Irina Asanova
(@IrinaAsanova1) reported
@mikey_mann After a bad experience at Telstra, I went “elsewhere”! I didn’t think it could possibly be worse! It was! But hey, good luck or something!🤔
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Adam Ind
(@adamlukeind) reported
@Telstra Same outage affecting our ConnectIP and Telstra Internet Direct services and Port Augusta Airport - if you please let me know as and when you have further updates
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George Ilickovic
(@GeorgeIlickovi8) reported
@Telstra Australian Wold’s Mobile Support Satellite Support 0436389587
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UATheGuy
(@UpinderAggarwal) reported
@Telstra They are Telstra support employees who never want to serve the customers rather give useless answers !!
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𝖘𝖍𝖆𝖚𝖓 サ 🅿️
(@ShaunVert) reported
@telstra ong u pussios fix my guards net #optusbetter
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alunsays
(@alunsays) reported
Now up to forty minutes on the SMS help line to @telstra for my business account and now I’m talking to a new consultant who wants to start from the beginning. Tried to get through on the normal phone line all day Friday, at least an hours wait, Not happy Jan. #telstra #fail
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Literally Sakuta Azusagawa
(@CraZieRR_) reported
@Telstra RESPOND TO ME FOR ***** SAKES I CAN'T DO **** RIGHT NOW WITH YOUR ****** ******* SERVICE I NEED THIS TO DO MY JOB AND YOUR 1MBPS SERVICE IS RUINING MY ******* LIFE
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Jo Turner
(@joclaude) reported
@farrm51 @qantas is an out of control nightmare. Flight changes, hours on hold (8 is my worst so far) lost records. Cost of flights go up AS YOU WAIT ON HOLD. They are cruising at Telstra-level horror.
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Dards
(@FBDards) reported
Yo @Telstra what ******** is going on????? #telstra
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Bill Baxter
(@bill_baxter) reported
@Telstra Thanks Telstra bot. Sorry if I was rude. I know you don’t have feelings I’m public but I really hoped this medium would help my family
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Bill Baxter
(@bill_baxter) reported
@Telstra Yep, you can get a technician to solve a long term problem. And apologise for the embarrassment that is @Telstra problem solving. Or blame @NBN_Australia again
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Philip Honey
(@phil_honey) reported
from
Albany, State of Western Australia
@BenHobley @WheatWatcher This is a @BelongAU simcard sitting in my iPad Ben. Uses the telstra network, although I’m not sure if it’s got access to all Telstra towers. $40 for 80gb with data rollover and can get a simcard from Woolies or coles from memory!
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Rationaliza 🇦🇺
(@rationaliza) reported
@Telstra It’s part of a prior issue but Telstra had no intention of reviewing their processes and fixing anything.
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Rationaliza 🇦🇺
(@rationaliza) reported
@Telstra Telstra & TIO were helping, while schumozzle took almost 2years ->Telstra squirmed out of any real compensation. You could find out if your debt collectors NOW have the ability to send out accounts as it breaks several laws if a customer does not get a valid bill.
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🐱👩🏻💻
(@somewritercat) reported
@Telstra wtf is going on with rural internet?
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Bill Baxter
(@bill_baxter) reported
@MasterSharky @Telstra Way to troll, mate. Can you fix my home internet? Please? It’s been since December 8
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MasterSharky
(@MasterSharky) reported
@bill_baxter @Telstra Wow Bill, are you ok?? Gee, just take the help or leave the lady alone!!
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UATheGuy
(@UpinderAggarwal) reported
Well done @Telstra . For a case that is pending for a week+, first store in Glen Waverley told me that they can't do anything about it and I must email the documents. Now, the backend team is saying that they can't do anything and I must go back to the store. Awesome service!!
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Karar Hussain
(@Kararmaster89) reported
@Telstra please get customer service reps that understand English?
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Rationaliza 🇦🇺
(@rationaliza) reported
@Telstra It is resolved at my end. At Telstra’s end ; maybe you could look at procedure of your collections department and make sure they have the details of the amount they are collecting in a format able to be sent to customers. It is not my job to fix your company.
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NBR Snaxrr
(@SnaxrrFN) reported
Bro @Telstra, on ethernet and getting 50-60 ping spikes. Fix this please.
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Billie Glover 💉x3 🌺
(@glover_billie) reported
@somewherein84 Had a lot of trouble with the laptop as Windows looped looking for automatic software updates, disastrous on Skynet satellite or have poor data coverage like in the country My iPad was on Optus but after tower upgrade switched to Boost (Telstra)
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Bubbles
(@Bubbles__Aus) reported
Current nbn outage for roxby downs 5725?? @Telstra
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Rossco
(@dathin) reported
@Telstra Please send me a link to help me add a new email box. I don’t need to remove 1!
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Bruce Oakman
(@BruceOakman) reported
@Telstra No - They advised that a technician would be sent out on the 1st of Feb. We are business customers, told them we CAN NOT afford to be without internet and phones for 2 days. They said they would call back in 10 mins, and never did. Very, VERY, poor customer service. Very unhappy.
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Jane sullivan
(@jane_jamisu8) reported
@Telstra Hi we have complained so many times it is useless. Mobile internet capacity is exhausted on your network and no body increases bandwidth for the area.
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Norma Costello
(@normcos) reported
@Telstra why am I getting up to 10 calls a day (including in the middle of the night) from unknown numbers. It's making it impossible to keep my service with you. Have you any plan to reduceq scam calls?
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Bruce Oakman
(@BruceOakman) reported
@Telstra after being on the phone for an hour, issue not solved, only to be told I'd be called back in 10mins (that was an 1.5+has ago), I'm not happy. Our business CAN NOT go 2 days without landlines and internet. We need and want answers!
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James Barnes
(@James_RP_Barnes) reported
@SoccerooNo9 Like the NBN tender, Telstra never put a bid in, optus won fair and square, Telstra complained and Conroy took the contact from Optus and gave it to Telstra. Not many in LNP like Bitchup so look at Labor or green influence
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Bill Baxter
(@bill_baxter) reported
@Telstra My male dog has a *****. Can you help @Telstra Also, my home internet still doesn’t work