Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Perth, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
||
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jimmy
(@aus_jimmy) reported
@andrewbogut @Telstra Aussie Broadband has on shore Australian customer service, it was a whole new world after dealing with Telstra
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Ninjayetti
(@Ninjayetti) reported
Hey Telstra internet has been dropping in 3040 all day and outage checker isn’t working - is there a known issue?
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Melinda Lee Patch
(@melindaleep) reported
I disconnected internet as moved state and you are still billing me. I have rang multiple times and your still billing me. I thought I could trust you for a business account, but no. I can't speak to anyone to help. You just hung up on me again. I hate @Telstra with a passion
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RavagedReaper
(@RavagedReaper) reported
@Telstra No known outages in the area, I have looked at heat maps of down reports and it seems alot of people in Melbourne are having an issue. All was well until it just slowed down.Restarted modem, unplugged and replugged it all, tried a full reset.Logged into modem Admin site.DSL issue
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Media_guy
(@Media_Guy22) reported
@kangaroos991 @DanielAndrewsMP They never pull out the "Is it the best use of taxpayers money?" when the LNP: Gave $3bn to Telstra to buy another Teclo (just gave it) Locked in $55.3bn of resource sector "subsidies" Drop $42Mil on Hillsong church for not apparent reason! CH9 pearl clutching outrage..
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revolio
(@revolios) reported
@Telstra All I know is someone must be doing something at the exchange level, because the Telstra modems in the area I can see under my phone's wifi network starts re-populating, gets to about 9, and then they all drop out.
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Mike
(@MikeRA1991) reported
It’s happening on my other Telstra box! Help?
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KanaNathan
(@KanaNathan555) reported
@Telstra Thanks Telstra to let us know about the issue. It will make happy to the customers who affected. Otherwise they don't know what happened and get angry on the phone.
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Craig
(@Craig62269483) reported
@Telstra Why am I getting this I'm not even living in these states and not a telstra customer
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revolio
(@revolios) reported
@Telstra /2 will have finished up, and service will be restored. Telstra is too big, too many autonomous cowboys, lacks honest internal communications. It is only NBN in a quiet time, data still ok so I can tether, but for a continuation of a 48 year patronage, I am not as unwavering
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LivAverageGamer
(@LivAverageGamer) reported
@Telstra How can they raise an issue they don't understand? They literally don't know what a ddos attack is and refuse to do anything other than their scripted procedure. Case in point, it's taken a week and over 5 hours on the phone/app to get it raised to level 2.
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Ron Row
(@RonRowPerth) reported
BANKS HAVE BEEN DEBANKING CUSTOMERS, and when one bank does it, Other Banks don’t want you as a customer, now with Telstra & Optus in bed with them they can De telephone you, De internet you.
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revolio
(@revolios) reported
@Telstra Hmmmm. Ran that. All ok. Tried another power off/0n. Neighbour seems to be having same problem. Must be a coincidence. I still can't see any of the 15 other Telstra xxxxx listed, that I usually see however on my phone. I will just wait...the tech will be finished soon
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Queen NomNom De Plume
(@stinginthetail) reported
@judyvw2 I don't think we know how bad Morrison was yet. Howard dragged us into wars, sold off Telstra then pretended he'd made a profit on the economy, and gaslit the nation too.
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Adamn73
(@AdamChuckNorse) reported
@Telstra No. I no longer have a Telstra service and no longer live at the address where I had the service. Where will the bank cheque be sent to?
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Margot McLennan 🌻
(@Gotwat31) reported
If anyone thinks I’m not paying attention please know @Telstra have given us minimal service for almost a week so I can check things or respond in an extremely restricted timeframe. Still here but it’s tricky.
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Marke
(@M_a_r_ke) reported
@MarySplainer @Roger_J_Penman @Optus And im not an optus customer telstra all the way
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Gavin Pinnington
(@gavpin) reported
@Telstra why does your internet keep dropping our lately in the Seacliff Park area? The service is shocking
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KL
(@kl_kevinlay) reported
@Telstra still down in Guyra area, come on, the other 2 is already back on hours ago...
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Simon *******
(@gtvone) reported
Hey @Telstra I've been a customer of you guys since 'about' the 13th or April 2011... I can't think of one time I've had to make less than about ten calls/emails/messages to sort out my plan upgrade every time it's happened. (again, today..) I don't get it. 🫣👨🌾
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Chintan Patel
(@chintanpatel107) reported
No stable networks from last 3 weeks in north west Tasmania,no internet service and no call. What’s going on? @Telstra
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Ninjayetti
(@Ninjayetti) reported
Hey @Telstra internet has been intermittently dropping in postcode 3040 all day and the outage checker isn’t working. Is there a known issue?
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KL
(@kl_kevinlay) reported
@Telstra still down in Guyra area, NSW
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Mummy Bennett
(@clairebennett38) reported
@Telstra when your Complaints Department closes my Complaint without first contacting me, it's time to contact the Telecoms Industry Ombudsman. Agree?
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Adamn73
(@AdamChuckNorse) reported
@Telstra How do I claim my NBN if I have moved from the address I lived at when I had the service?
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RavagedReaper
(@RavagedReaper) reported
@Telstra Any updates as to why internet is so ****** in Melbourne right now and the modems are having trouble connecting?
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Gene Lomas
(@GWLomas) reported
@Telstra NBN service still sketchy in Goulburn at 11:30pm.. You bastards better get this back online before Falcon Heavy launches in an hour..!
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Katelyn
(@asifkatelyn) reported
@TimothyJ_23 @Telstra If someone has this option I NEVER leave a message Because I just know the text is going to make zero sense
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ɮluePanda24
(@NotBluepanda24) reported
Our new plan has ran out it’s gone back to dropping out, previously called telstra and they run you through the same “restart your modem” bullshit every time you call, unacceptable that this has been an ongoing issue for several years and goes away when we upgrade and now it’s
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Adina Levy
(@Adina__Levy) reported
@Telstra why did I just get confirmation of my nbn order when I cancelled, had it confirmed by about 5 agents over about 3 hours of phone calls, and have it written in a case resolution email that any orders are cancelled? I don’t live at that address anymore. Deeply incompetent