Telstra

Telstra Outage Report

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 03/01/2026 02:35

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Sydney, Brisbane, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham and Warrnambool.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane E-mail
AustraliaAdelaide Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lee_manwaring Greydingo1 (@lee_manwaring) reported

    **** #NBN and **** #Telstra. Couldn't manage a two seater *********..... WI-FI in Slacks Creek QLD ABSOLUTELY useless...can't handle load.. drop out and "no signal" try again later all day....😡😡😠😠😠😠

  • kristoforlawson Kristofor Lawson (@kristoforlawson) reported

    So @Telstra in Gisborne is still not showing on the @VicGovDH website despite having had a sign in their window a few days ago saying they were a Tier 1 location. This isn't good enough. Locations of concern are taking days and days to be added to the exposure website.

  • RohenSkiba Rohen Skiba (@RohenSkiba) reported

    @Telstra @Telstra. After 8 hrs online, >12 “experts” failing to help at all and extreme frustration. 15min in store with Lachie in Carinadale all sorted. #LegendLachie. #horrendousonlineservice.

  • Ytg33028911 Ytg (@Ytg33028911) reported

    @labradorforpm @Daemonised @MrKRudd Geez i hate murdoch have never bought his papers or foxtell, hate the sky rwnj's but unfortunately our cricket board sold exclusive rights to him and its the only place for footy. Have watched this year because its free with telstra im torn for next year. Is there an alternative

  • Mikejohntodd Michael Todd (@Mikejohntodd) reported

    @Optus So today I tried to get a new phone. I am stuck in Victoria and have been for 3 months and can’t into to QLD - today I was declined because my ID was insufficient as I am living with parents and I have a VIc address and no one could help me in. I’m now going to Telstra.

  • hardmanios hardman (@hardmanios) reported

    @dismaaI @Telstra @Telstra please help his internet isn't working and we can't play the tournament due to it 🙏

  • melissafretwell 👑melissa fretwell👑 (@melissafretwell) reported

    dear @Telstra, i have great service from you for years. for just over a week noe, my wifi as been down..ethernet connection is fine. your "experts" on chat making me troubleshoot a thousand times. send me a new damn modem!

  • DuneHaggar Dune Haggar Draws (@DuneHaggar) reported

    Failing at tech at the moment...Telstra rewards has never worked for me. Now it won't do the 2 factor authentication... thought I would click message us to let em know again...and it doesn't work... sigh. Anyone else with business account actually got anything on there? @Telstra

  • erin_space Erin Space (@erin_space) reported

    @Telstra Yes Stacey. What I’m saying is that’s your issue not mine, so why don’t you simply credit my account with the extra data? A call to the ombudsman will be resolve it but at what cost. After screwing me around for over 2 days it’s the least you could do.

  • HashieVAL 虎 yumefanboy69 (@HashieVAL) reported

    SO ******* OVER TRYING TO PLAY COMP HOLY **** TELSTRA SO DOG ****

  • carloper Carlo Perrotta (@carloper) reported

    It's hard to believe how bad broadband is in Melbourne... or maybe it's just Telstra??

  • mirrorballuvr jess 🐇 ♡’s kanzy (@mirrorballuvr) reported

    was replying to telstra’s dm a bad idea

  • aunty_rheenie CoCo St Clair (@aunty_rheenie) reported

    @ltlblkdress @SimoLove @VicGovDH This stupid organisation still has not got a Telstra store in my suburb listed from 10 days ago.

  • AutisticTorch AutisticTorch (@AutisticTorch) reported

    @cptndwntown7851 **** telstra all my homies hate telstra

  • melissafretwell 👑melissa fretwell👑 (@melissafretwell) reported

    @Telstra hey. no outages here. connection is fine as long as i use a cable to modem. wifi is not working

  • Tom72801641 Tom (@Tom72801641) reported

    @Telstra I urge anyone reading this to NEVER do business with Telstra. Rip off, incompetent staff, poor reliability.

  • PeterDwyerNSW Peter Dwyer (@PeterDwyerNSW) reported from Barraba, State of New South Wales

    @Telstra you have failed the Barraba community once again. No explanation of the cause of the loss of vital communications in our town or an accurate time of service restoration. Get you act together.

  • AutisticTorch AutisticTorch (@AutisticTorch) reported

    @cptndwntown7851 **** telstra

  • youngbldvinyl florence pugh’s gf (@youngbldvinyl) reported

    TELSTRA GET YPUR ******* **** TOGETHER MY INTERNET HASNT BEEN WORLING SINCE THE EARTHQUAKE IVE BEEN USING DATA

  • UmpteenthJane Jane H (@UmpteenthJane) reported

    Businesses in Barraba say @Telstra says outage started Friday will last until Monday. Three days of interrupted trading another blow to business. @gabriellechan

  • yushawang yusha **** (@yushawang) reported

    @Telstra Sorry but I don’t buy this back order crap when it is still showing in stock on your website. Are you suggesting someone else make an order right now that their order is in stock when mine is back order???????????

  • TonyCollis ⍑❍♑︎⑂ ⍑❍♑︎⑂ ⍑❍♑︎⑂ (@TonyCollis) reported

    @MsFridayology I do this to Windows and Telstra scam callers. Also to bots on Words With Friends and Insta. They’re so fkn stupid, aren’t they?!

  • ktandthegoodboy Katie (& Lister) 💙 (@ktandthegoodboy) reported

    @Telstra The issue was recharging from overseas, and hence being unable to get that text because of course the sim doesn’t work in other countries. I therefore had no warning and have people contacting that AU number frequently. The chat team wouldn’t resolve my issue over chat.

  • PhillipONeill Phillip O'Neill (@PhillipONeill) reported

    Another @NBN_Australia outage in the lower Hunter with #NBN advising “no outage in your area” 🤨 Meanwhile @Telstra mobile wafts between 3G and one bar 4G. 😖😖 And they have the hide to put up my contract price 😫😫

  • Mikejohntodd Michael Todd (@Mikejohntodd) reported

    @Optus So today I tried to get a new phone. I am stuck in Victoria and have been for 3 months and can’t into to QLD - today I was declined because my ID was insufficient as I am living with parents and I have a VIc address and no one could help me in. I’m now going to Telstra.

  • electricfuture5 Electric Future 🇦🇺 🚗⚡☀️ (@electricfuture5) reported from Sydney, State of New South Wales

    @TeslaStraya @Telstra Absolutely joke of a network. Manage to **** up 2 orders in a row that couldn’t be more simple.

  • AutisticTorch AutisticTorch (@AutisticTorch) reported

    @NOTsenpaiblaze **** Telstra

  • wasnotvery Ferrarigatr (@wasnotvery) reported

    @Telstra COMPLETELY DOWN IN MELBOURNE

  • PhillipONeill Phillip O'Neill (@PhillipONeill) reported

    Another @NBN_Australia outage in the lower Hunter with #NBN advising “ no outage in your area” 🤨 Meanwhile @Telstra mobile waivers between 3G and one bar 4G. 😖😖 And they have the hide to put up my contract price 😫😫

  • deeplongstop Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported

    @Telstra My speed is irrelevant. My case manager has refused to speak on the phone since June and the issue is not resolved. Why do you think this is acceptable?