Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 10: Problems at Telstra
Telstra is currently having issues. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Brisbane, Bathurst, Hobart, Launceston, Bunbury, Gold Coast, Coomera, Sunshine Coast, and Couridjah.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 10 hours ago |
|
Wollongong
|
Phone | 10 hours ago |
|
Adelaide
|
Phone | 14 hours ago |
|
Arumpo
|
Phone | 15 hours ago |
|
Perth
|
Phone | 16 hours ago |
|
Sydney
|
Phone | 16 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Michael James (@chrissgx1) reported@SkyNewsAust Privatisation of Telstra was serious mistake. Now Australia has no longer any redundancy in Telecommunications every private mobile provider doing all in cheap ways not even provide backup power to mobile networks when power fails and Mobile Switching fails whole network out.
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anthony, underclass prole cat, edwards (@anthony45052793) reported@NuttElecs @PaulBongiorno i remember a few years ago when a small fire in a chatswood telstra office took out their whole national SMS system. telstra loves single point of failure network design, i doubt they have much redundancy at all.
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anne👾 (@cheetahfart) reportedbro **** telstra i’m sick and tired
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josh ladd 🦅 (@joshthelad3) reportedAckland what a dud about as sincere and honest as the CEO and your over priced plans @Telstra Investing capital = outsourcing to companies like @VentiaServices and have a look at the state of the Network Sites they get millions to maintain
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Mr ACME (@ACMEBricks) reported@horriblelizard Even their smaller outages have killed people. My rural Victorian towns telstra went out and we were told 2+ weeks to be fixed even though the crew was there working (literally doing **** all). 5 seniors died due to life alert bracelets not being on back up. Told them. Back up.
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Jonathan Wilson (@jfwfreo) reported@DancingDanB If the reports that Telstra insisted on exclusivity and there was no ability to have a backup with a different carrier are true, blaming the Victorian government or any entity involved in operating the network is wrong.
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Nosiree Bob (@NosireeB) reported@JacintaAllanMP Telstra employs almost exclusively Indians, did you expect the level of service to increase ?
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Professor_Stinks (@ProfessorStinks) reported@Ryandally08 @Sauronlordking India employment nepotism will continue in corporate Australia until things flop like the Telstra outage followed by banking non-compliance & building collapses & similar issues. Outages, failures & non-compliance might fly in India but it will collapse businesses in Australia.
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Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported@88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.
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Text Bluntly (@TextBluntly88) reported@JacintaAllanMP Telstra send their operations overseas and its a disaster. Allen and Albo import Indians and ruin the country. Allen is essentially a CFMEU criminal. Bad times in Victoria
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NewsTongue (@NewsTongueX) reported🔴 Telstra knew time-system risk before outage that set network to 2006 Telstra CEO Vicki Brady acknowledged Friday the company was aware of critical risks in its time-keeping systems before Wednesday's five-hour national outage. A software fault reset the time node to November 2006, triggering cascading network failures across mobile, Eftpos, and rail services. "Our network is built with a lot of redundancy put in place, and that will be part of this investigation," Brady said, unable to explain why backup systems failed to prevent the collapse.
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Kmac (@check307) reportedVicky Brady Telstra CEO gives FA care about customers. Just keeps increasing the costs of communication to customers with FA service except to take her $2 mill annual salary .These over paid assoles is what is wrong with Australia .They are about money and wrecking the economy
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Mark Plackett ♻ (@MarkPlackett1) reported@Qldaah Just a reminder Telstra the government has advised you of satellite issue and you issued a plan.
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Peter Ison (@476a803ed32c438) reported@Devodavo2 @marxdeane Telstra would only know what their Indian network management tell them. SFA till the problem smothered. Obviously someone ****** up in Bangalore.
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Marcus Wong (@aussiewongm) reported@hutcho66 @MiddleMoney @Anneeokeefe Hence when Telstra network came back up for end users the railway systems were still boned.
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Jenny Forster 🎀 (@JennyForster7) reported@strangerous10 Why do the sycophants even bother interviewing Henderson? We know whatever the problem from the Telstra outage, to Japan’s renewed harpooning of whales in southern ocean, or bird flu on our shores it will be “Labor’s fault”
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Ferdie Khnopff (@FKhnopff) reported@MikeCarlton01 @Telstra Telecommunications network technology is unimaginably complex. Knowing about potential problems & being able to find & fix all of them are completely different things. Telstra & ACMA bosses are to blame. But because they make decisions based on self-interest. Not incompetence.
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Humpy (@sirhumpyAU) reported@tim_blee The 000 system is antiquated, Telstra gets about $20 million a year from running it. Labor has updated the emergency alert system, which will be tested later this month. Someone should ask Henderson why they didn't do anything to improve 000 tech in their decade of government
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Luminous (@LuminousR7) reported@theheraldsun Don’t be sorry, just provide the service you are already paid for, when you publicly said whoever is not happy with Telstra service can switch to another provider, people should ditch Telstra to teach them a lesson, it’s not just Telstra, all providers are the same.
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Just Kas - If Not Now Then When? (@keskes60) reported@CecPedersen @Qldaah I'm sure that as the Shadow Communications minister she would have enough access to senior #Telstra staff to confirm if there was a problem Or indeed a simple call to the Minister's office
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Ron Saunders (@wierdwolf99) reported@JimThom90458694 Barnaby Joyce stated the Chinese ballistic rocket launch had an effect on the telstra outage. Really? I am a Principal Technical Officer, ex telstra I am 100% certain the two events have NO CONNECTION. Barnaby Joyce, recruit another mass murderer to advise you about electronics
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Shano Gilbo (@shanegilbertnz) reported@FetchStep @Telstra So am incompetant minister returns from leave to assist in a failure caused by incompetence. I won't hold my breath for a resolution!
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Kurt Lass (@KurtLass1) reported@MikeCarlton01 @Telstra During the event, I predicted the cause to be a faulty software update which had not been properly tested before deployment. I was right: "On Thursday, Ackland confirmed that the update pushed out to the rest of the network dialled back the clock internally to November 2006."
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Rebel News Australia (@RebelNews_AU) reported🚨 Labor Government Says It’s Time for Telstra to ‘Face the Music’ for Not Putting Australians First Communications Minister Anika Wells said the Labor government will hold Telstra to account following a network outage that she said had made the last few days “really difficult for many Australians.” She said Telstra must demonstrate it is reliable and puts Australians first. Critics have argued the Labor government is also responsible for the disruptions to Australian's lives as a result of the network outage.
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Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported@eddit0r @OperationalInc1 Hey wait, if I live in an estate/apartment building that has non-NBN fibre and Telstra don't sell services on it, and I call them to order my USO-guaranteed home phone service and they say no, can I sue them?
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The Fossil (@LeFossile55) reported@MikeCarlton01 @Telstra Oh but they certainly did do something. They ******* slashed their workforce. Some essential services should never be corporatised & then privatised.
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Joshua Doyle (@JoshuaD26664236) reported@therealrukshan @FranMooMoo Throwing Telstra under the bus in a blame game. Any company responds to incentives, not just public lectures. They need to set the incentives better and check for robustness before **** goes wrong. This chick is supposed to be my MP. No chance I’ll vote for her.
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AGC (@AlanGCarter) reported@JacintaAllanMP Dear Jacinta In & of itself, your statement on the Telstra matter makes sense. The problem for you is that you have ****** up so many things, put the state into an absolute mess & become embroiled in so much corruption that you have ZERO integrity to make comment on anything.
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Wanting Fun (@curious_paul) reported@MichaelJacko70 @jmil400 Telstra is a private company. If it failed to adequately follow the rules and ensure operational integrity; shareholders need to fix it. If there are failings in legislation, gov't can fix. No matter Lib or Labor, focus must be on Telstra. Shadow minister shown she is a idiot.
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The Project (@theprojecttv) reportedTelstra says it is working with South Australia Police as they investigate the death of a person at a regional hospital during the company’s triple zero network issues. The telco said its thoughts were with the person’s family and loved ones, and that it was helping police establish whether there was any connection between the death and the outage.