Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Sunshine Coast, Geelong, Melbourne, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
||
| Adelaide |
Phone | |
| Brisbane |
Total Blackout | |
| Perth |
Internet | |
| Sunshine Coast |
Phone | |
| Geelong |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Grouponegav 🇦🇺
(@grouponegav) reported
Seriously @Telstra the NBN internet is down, you check on their website and it says it’s ok, you reboot your modems and still not working. Sort this **** out, it’s 2022
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Blubbu
(@Th3_only_Blubbu) reported
FINE @Telstra be that way i'll be that way to, you are not getting paid until you stop scamming me, cancel my Netflix subscription as well
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bradT
(@bradT52711844) reported
@MikeCarlton01 Have to say my recent (last 2yrs or so) interactions w Telstra have been positive. Not as good as I want it to be but certainly better than I recall. Qantas; do my biz travel thru virgin last decade, can’t/won’t support the ‘National’ carrier again…
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Candour
(@Candour100) reported
@damianred91 @CarltonReserves Forgot about that. Thanks. Shame it doesn't work on the Telstra TV AFL app.
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Matt
(@thethorpstar) reported
@andy_penn you know those @Telstra adds where customers ring and speak to a @Telstra employee who works here in Australia because they have an NBN issue? Well they are just a load of **** !
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Some Dweeb
(@DKO1234) reported
**** you @Telstra and you so called “planned outages “
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cosmic jester
(@cosmicjester) reported
@RowdyAndTed @Telstra Sometimes I just say, “hey can you hang on for a second, just gotta close the front door” then put the down and go back to whatever I was doing
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Kevin Harradine
(@harradine) reported
@Telstra @TelstraEnt Tech support claimed that the coverage map said I was still covered by 4G but couldn't answer the question "Has the map been redone after the tower was upgraded to 5G?". I can't access the ref no. as I am away in a country town with a single Telstra tower with poor cover.
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corey weguelin
(@weguelin89) reported
@Telstra Hi I have sent it threw no one was able to help when we called
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Elysse Morgan
(@ElysseMorgan) reported
Hey @Telstra have you got an issue with mobile calls in Sydney today? My calls keep "failing" ... just me?
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Nicholas
(@Nicholas_Grech) reported
@Telstra @Optus I’ve spoken to several people on your app and on the phone. I’ve even contacted the ombudsman and this issue still is not resolved… happy to contact you if you can help get this number ported.
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Laura
(@wantyrchokehold) reported
Literally the only thing that would take my mind off the pain I've been in all day would have been @TheBoysTV season 3 episode 4. Now looking like 24-48hr delay which @PrimeVideo @PrimeVideoAUNZ socials won't admit to. Customer service to rival Telstra in some of the responses.
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Lee Maynard
(@chubacker) reported
@andy_penn you cannot be ******* serious. telstra is a mess. you have fixed nothing as CEO. your tech support is next to useless and your resolution processes are beyond glacial. you must have people blowing some serious smoke up your arse champ. you are a dismal failure on 140k a week
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Matt
(@thethorpstar) reported
@andy_penn @Telstra your customer service is pathetic !! I can’t even speak to a real person regarding having no internet ! It’s ridiculous
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peter milne
(@lexdixik) reported
@Telstra They text me and the app tells me service will be restored Monday
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A White Dingo
(@awhitedingo) reported
Ever tried to complain to Telstra? A whole remote community's service went down this week. To report it required 9 pages of messaging with bots & call centers, followed by a report to the industry ombudsman. A communication company can't communicate. Privatisation doesn't work.
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BoundyFN
(@Boundyfn) reported
My internet is down ffs Telstra fix your ****
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Faouzi Daghistani
(@fdaghistani) reported
@Telstra Just please stop pretending you’re competent. Every Friday for the last month we open the weekend with a phone line issue. And it takes multiple calls to fix it. Now it’s a busy long weekend and the very problem that was supposedly fixed last week is back again. Just terrible.
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Faouzi Daghistani
(@fdaghistani) reported
Another busy Friday night, another night of @Telstra unable to keep phone lines working properly. You would think it is the most basic service they could get right. Every weekend they prove us wrong.
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corey weguelin
(@weguelin89) reported
Any one els having shocking service from @Telstra wife ordered me a new phone on 16may was told it would be here 4 days latter here we are 3 and half weeks later and nothing they said Thursday didn’t think it would be Thursday in November piss poor
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.
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George Bailey
(@eveyaus) reported
@brucerguthrie @mackaysuzie I spent 4 hours with the untrained script following overseas employees of Telstra being bounced around with nobody able to understand or help me. I was simultaneously messaging their fb messenger who were slightly better. I repeatedly told them the name of the team I needed to .
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Faouzi Daghistani
(@fdaghistani) reported
@Telstra Second weekend in a row where line hunting does not work. It works for a few days and then every Friday like clockwork it stops. Killing our business that relies on phone orders. You can’t fix it guys. You don’t know how. Just face it.
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The Real God 🇺🇦
(@ReallyTrulyGod) reported
@MikeCarlton01 Not just Qantas either - other former national icons like Telstra have also now been shrunk and ground down as well for the sake of the CEO's bonus payment and quick wins for shareholders.
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George Bailey
(@eveyaus) reported
@brucerguthrie @mackaysuzie ..speak to but they didn’t understand and just wanted to follow their script. Joyce is “doing a Telstra” on Qantas- ie cutting costs at the expense of service while relying on market share and govt support to see him through the difficulties. F him
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Steveo
(@StephenThomasC2) reported
@lenoretaylor @Qantas Qantas is trying to outdo Telstra as the worst business for customer service. Both are hopeless.
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spacebat
(@spacebat) reported
@charleyb2355 @BetterStuffToDo @Monocotyledon Perhaps we should not have privatised Telstra, at least not at the network level...
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MichSam
(@elements_99) reported
@Telstra black spot on Bagot Road, Darwin, roughly between the Ludmilla McDonalds and McMillans Rd intersections. Phone calls drop out every time. Been going on for weeks. Had some trouble reporting through official channels. #telstra #darwin #blackspot
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Lorax451
(@Lorax451) reported
@Telstra it’s no wonder your share price is down, it is not possible to speak to an actual person to get help. my problem doesn’t fit into one of your pre-programmed fixes, so you hang up on me. I’m sorry I wasted $150 for 4.05GB of data. This is not customer service. I’m leaving
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peter milne
(@lexdixik) reported
What’s going on @Telstra , I understand outages happen but why isn’t your modem connecting to the 4g network at any speed at all? Why am I paying a premium for this service?and no internet until Monday on a long weekend f**k that