Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (49%)
• Phone (34%)
• Wi-fi (8%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Perth, Cairns, Arumpo, Canberra, Hobart, Brisbane, Adelaide, Geelong, Penola, Cook, Nuriootpa, Loxton, and The Hills Shire.

City	Problem Type	Report Time
Melbourne	Internet	4 hours ago
Sydney	Internet	6 hours ago
Perth	Internet	7 hours ago
Cairns	Internet	10 hours ago
Arumpo	Internet	15 hours ago
Canberra	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew (@andrewrdn463) reported 7 minutes ago

  @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  The Trend Trader (@SixG369) reported 7 minutes ago

  AI helped me save $270 a year tonight. Not by doing anything fancy. It just helped me survive the telco maze. The Optus bill started at $251.30/month. After a long support chat, it dropped to $228.80/month. That is $22.50/month saved. $270/year. The real win was not the discount. The real win was AI helping me: - Ask better questions - Check the maths - Avoid payout traps - Push past the first “best offer” - Get the final number confirmed in writing They first offered a small plan downgrade. Then we asked about loyalty. Then retention. Then the numbers did not add up. AI spotted the issue. One plan change had not actually been processed. So, we pushed again. Final result: Old bill: $251.30/month New bill: $228.80/month Yearly saving: $270 AI did not magically save me money. It just stopped me from giving up while the telco maze tried to win. Next target: Telstra internet.

• 
  Kmac (@check307) reported 8 minutes ago

  Australian Govs of all persuasions have sold the people out. First sold QLD State Gov Insurance, Keating the Commonwealth Bank , Howard Telstra, Beattie Water and we can keep going. Private industry is about profit and no service . We have that and pay exorbitant amounts for it

• 
  Antony (@Antony_Collins) reported 9 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  Anna (@spannaforce) reported 10 minutes ago

  @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

• 
  enz (@enz2g) reported 11 minutes ago

  @joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.

• 
  immyonboard (@immyonboard) reported 13 minutes ago

  Will be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.

• 
  Mike Sharpe (@VMaxF1) reported 18 minutes ago

  @Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.

• 
  Dust (@BuZZiNiTT) reported 18 minutes ago

  @defnotbarnsybdc @QBCCIntegrity That works for awhile but now Telstra is forcing people to have a current os and have started kicking people off the network. My phone went dead last week so i went to use a backup phone and could not for this reason.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 19 minutes ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 20 minutes ago

  @KensingtonRoyal In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha/Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg!

• 
  Andrew (@andrewrdn463) reported 22 minutes ago

  STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  jess 🌙💍 (@talkingj3ss) reported 25 minutes ago

  @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

• 
  Moses kiweewa (@Moweezy5Moweezy) reported 28 minutes ago

  @Telstra Worst customer care I ever experienced in Australia. Telstra

• 
  Andy (@Andy22000) reported 30 minutes ago

  @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 30 minutes ago

  F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U🤬💩

• 
  Andrew (@andrewrdn463) reported 30 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  WaltzingRNLilydale (@rn_lilydale) reported 30 minutes ago

  @newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.

• 
  John Clements (@kc9on) reported 35 minutes ago

  @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

• 
  D.J. Grey (@akintowarlock) reported 35 minutes ago

  Dear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.

• 
  jfly (@jasonfly) reported 37 minutes ago

  @pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.

• 
  Tony Walton (@TheCyclonesSka) reported 38 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  oneonethreeinvesting (@113investing) reported 38 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  John Silvester (@JohnSil81971396) reported 40 minutes ago

  @karlstefanovic Sold off Telstra and government assets to their mates to square the debt. Big thugs these two. Cost of living crisis that Australians are facing is because of the regressive mess of the GST There was never a good crisis before the GST.

• 
  Jesse (@JesseValeri) reported 41 minutes ago

  @Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 45 minutes ago

  @SamuelLalor22 @AFL @Telstra The team he was never on sure

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 47 minutes ago

  @BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional

• 
  Dave Jones (@eevblog) reported 49 minutes ago

  Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

• 
  Chad (@OTheChad) reported 54 minutes ago

  @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments — not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat — not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation — exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift — healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter — but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes — not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

• 
  cobra (@cobraschiffer) reported 60 minutes ago

  @sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.