Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 14: Problems at Telstra
Telstra is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (57%)
- Internet (27%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Melbourne, Arumpo, Brisbane, Perth, Newcastle, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, Hobart, and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 11 hours ago |
|
Sydney
|
Phone | 17 hours ago |
|
Sydney
|
Phone | 20 hours ago |
|
Melbourne
|
Phone | 22 hours ago |
|
Arumpo
|
Phone | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TheFriskyBear 🐻🎮 (@TheFriskyBearr) reported@Telstra The good old "Sorry" is not good enough, that is not an apology. Pathetic, we all know your a scam mobile network and properly working with the scammers, no wonder why we always get scam callers, it's cause the corporates sell our numbers and information to private companies 🤑
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Gavin McKenzie (@gav_mck) reportedDoes it work during a nationwide Telstra outage, asking for all travellers...
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Lynn Phillips (@HappyPawsTreats) reportedJust got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"
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Manley Ong (@OngManley) reportedInsiders today with PK as host is a complete joke..war with is imminent(per PK),the government is to blame for Telstra outage, the government feels vulnerable when the minister rushed back from holidays, even before Telstra ceo..must say the 3 panellists tried hard to stay sane..
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Abul Rizvi (@RizviAbul) reportedPerhaps Murdoch press should not have been so vocal in its support for the sale of Telstra?
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Question (@Philssay) reportedIf telstra can pay this woman Mullins every year . Then surely they can stress test their system to the point where they don't bring down the communications system across Australia .
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Elg (@elg123) reported@SkyNewsAust He friggin apologized even though he really had little to apologise for! Where’s the apology from the libs re their disgusting actions re Telstra outage?
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ReinsPhoenix (@ReinsPhoenix) reported@Telstra I didn't pay my telstra bill for a year.. yeah sorry telstra.. let u down.. anyway, hows the weather these days hey! cray! anyway.. catch ya
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Lehmo (@lehmoatlarge) reported@strangerous10 @LNPvoterfail Telstra is the purist definition of the corporatisation of essential services. It’s not answerable to the public; only its shareholders. Hence we have a problem; and fly by night pollies handwringing isn’t going to fix it..
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ClayChucky (@claychuckyclay) reported@Telstra Force them to allow roaming when they fail or dont give a service. #auspol
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Terry Riley (@dankatriley) reported@GoodyPunch @BilsonhBilson Who, Telstra or the government? If the latter, that is a ridicoulos claim. Selling it holus bolus was probably a really bad idea in the first place. Guess which government did that over 25 years ago.
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Andrew Bishop (@AndrewB12983801) reported@therevaknight vline should have had a fallback plan for if telstra had issues
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Cheryl (@Cheryl53111693) reported@andrewrdn463 Put a woman in charge of a company like Telstra and Optus and you can be sure they will **** it up.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum
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Tweet Whisperer David J Smith (@Ausshot3Dave) reported@strangerous10 And they pushed back at global roaming as well. Happens as a default in most countries. Would save a lot of problems if Telstra or Optus shared their networks when network problems arose with any communications provider in Australia 🇦🇺 @AlboMP
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Dave Paul (@DavePaul__) reported@AlboMP Use the money from the Telstra outage fine for medical research into these illnesses! Stop lining your own pockets (increase Job Seeker & the DSP so people living with these conditions have more dignity & can afford medication & medical appointments that take months to wait for).
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Charlie (@chardidathing) reported@rison99 @Telstra who? it was confirmed the one unfortunate regional case wasn't a result of the telstra outage
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darkelf921 (@darkelf921) reported@Telstra I have tried calling Enterprise Support 5 times now and have been hung up on every time. Can you please confirm there is a data outage in Cairns?
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Bernie Jackson (@BernieJ43233049) reportedTelstra to buy Tinder Canberra- Telcom giant Telstra has announced a bid to buy the dating app Tinder. "Both our brands set low expectations then fail to deliver so it made sense" Said a spokesperson
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Andrew (@andrewrdn463) reported@Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!
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AusPat🇦🇺🦘 (@Aussie_Patriot1) reported@BilsonhBilson @AnthonyPHoran Government haven't got a good track record of running anything which is why we have record cost of living, energy marked it a mess, housing a mess, immigration a mess as we don't have the infrastructure to support it. Giving the CBA and Telstra to the government also, no thanks
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Peter von Kittenmask (@vonkittenmask) reported@Telstra Good PR, this. Short term, the outage was a bit of a disaster, but accepting responsibility and learning from it internally is the right way to move on. Crazy that something as simple as NTP can cause a rolling cascade, but that's the nature of the beast.
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra Fat yank piece of ****. Your opinion means nothing fatty.
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Tony Walton (@TheCyclonesSka) reported@Telstra "Sorry we let you down"!! What a load of spin bullshit!! You are nothing but GREEDY ARSEHOLES who aren't putting money into infrastructure, despite your bullshit!!! You never **** up raising your prices, do you?!! GREEDY ARSEHOLES!!!
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alunsays (@alunsays) reportedHey @Telstra you sent me a long winded “sorry we let you down” message from your noreply@telstra email. So guessing you’re not that sorry, just ticking a box?
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Steely Kafka (@Steely_Kafka) reported@strangerous10 @peterke60628957 @BConn39 Given Labor have had 3 terms in power, currently in their 4th, since Telstra was privatised and did nothing to change it, how is this an LNP problem?
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Daisy Cutter how dare you (@daisycuttertz) reported@MRowlandMP Who got the cash from 50 billion labour hire MICK Telstra and Optus rolled a nationwide network in 18 months using their own employees get stuffed Mick Big Build 101
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Felixus (@CrankyFelix) reported@Telstra weak as piss apology. Just wipe your fees for 1 month and no one will cafe. Such a bad corporate actor
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MsNobody (@MrsNobody21) reported@telstra Why the hell do I STILL HAVE NO SERVICE????!