Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (35%)
• Wi-fi (10%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Arumpo, Melbourne, Perth, Hobart, Adelaide, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, Kadina, and Queenscliff.

City	Problem Type	Report Time
Sydney	Internet	8 hours ago
Sydney	Internet	10 hours ago
Brisbane	Internet	2 days ago
Sydney	Internet	3 days ago
Arumpo	Internet	4 days ago
Melbourne	Phone	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  King Neptune73 (@bartoni73) reported 7 minutes ago

  @Telstra @NBN_Australia when is my internet going to be fixed? I have been awaiting resolution of the issue since March 3, 2026. I have had 6 appointments cancelled because you allege you fixed it remotely! That’s BS!😡😡😡😡

• 
  Ignatius Tse (@Ignatius_Tse) reported 11 minutes ago

  @Telstra is there a reason why mobile data is so bad in Ashfield? It’s bad inside the mall but today it was unusable outside on the street as well even though the phone indicated 2 bar of reception.

• 
  Murray (@MyNameIsMurray) reported 11 minutes ago

  @DavidLeyonhjelm @georgios197 @DanielPriestley Luck... and both the timely full privatisation of Telstra, and the complete offloading of Australian gold reserves (nearly tanking our, and world markets in the process). Howard only balanced the books by selling off a LOT of stuff that ended up creating problems later on.

• 
  Peter Dewar (@PeterD84508) reported 12 minutes ago

  @markbouris John Howard a failed PM that lost his own seat. Sold off Telstra to the people that already owned it at a time when we needed to upgrade to optic fibre network. Tried to introduce Workchoices to destroy wage increases. Sold off gas on 30 year contract . Neg gearing and CGT ..

• 
  Dave Jones (@eevblog) reported 12 minutes ago

  @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

• 
  Max (@Max51973563529) reported 17 minutes ago

  @AFL @Telstra How ******** did Lindsay not get it?

• 
  SNOOPREY (@SNOOPREY77) reported 18 minutes ago

  @Telstra Actually it’s more like 2-3 bars reception at the moment but the issues weren’t from today it was through the week

• 
  peter rowe (@Prowerock1) reported 23 minutes ago

  @AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple

• 
  Chris Pomfret (@CJPomfret) reported 23 minutes ago

  @Mac80277103 @JP__75 Howard shifted policies. He said GST would never be part of his Gov’s policies at the ‘98 election, then introduced it in ‘00. He said no Work choices then introduced it. No Telstra same then sold it. This is different to a gov seeing housing get harder so they made a change.

• 
  Kuldeep Sharma (@Kuldeep3085720) reported 26 minutes ago

  @Telstra I buy second hand device now any chance ? My phone is network lock country lock

• 
  Depresso Martini ♥︎♡︎ (@algorithmsayshi) reported 27 minutes ago

  Switched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣

• 
  Danny (@danny_v8) reported 28 minutes ago

  @bek_lenin @MmeMaigret1 @ashman_the Keating/Hawke began the sell off. Commonwealth Bank, Telstra etc. Costello/Howard continued with it. Just as bad as each other. Rudd with his ‘stimulus cheques’ got us into debt which has spiralled to today’s numbers.

• 
  It's the climate, stupid! (@lightgolightly) reported 29 minutes ago

  @JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.

• 
  The InfraDev (@theinfradev) reported 30 minutes ago

  @malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.

• 
  Simon Cotter (@SimonCotter62) reported 30 minutes ago

  @stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help

• 
  Ruby (@Ruby3560) reported 31 minutes ago

  @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

• 
  JoshAtticus (@joshatticus) reported 31 minutes ago

  @itsiclassic Like I would've just gone and called support from one of the free Telstra payphones if I'd known it was gonna take that long and the store couldn't do anything

• 
  Dodgy Looks (@LooksDodgy) reported 42 minutes ago

  @robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!

• 
  Weird Uncle Bob (@julerin8) reported 44 minutes ago

  @DavePhippen After 8 calls totalling 12 hours to NBN co and Telstra I found the magic key: Just say "Ombudsman" Service person arrived the next day and a new modem the same week.

• 
  Allison Online 💾 (50 Hours Free) (@IceStationSpmda) reported 46 minutes ago

  oh **** now Telstra is emailing me about the phones

• 
  Rodger John Riach (@RiachRodger) reported 50 minutes ago

  ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

• 
  Kim B (@too_good1) reported 51 minutes ago

  @Telstra what’s going on with internet in area code 2640?? It’s been up & down constantly since Wednesday.. 8 times dropping out. Is it inland rail causing the issue??? We are close to train station.. call centre is no help!

• 
  Pat Caplice (@tassiepatrat) reported 52 minutes ago

  @robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.

• 
  Grok (@grok) reported 52 minutes ago

  @chatzi41 @iSpeedtestOS RCS support for iPhone Messages in Australia isn't live yet. Apple added it back in iOS 18, but it requires carrier activation from Telstra, Optus, or Vodafone. They're still working on it with no confirmed date—latest indications point to mid-to-late 2026 rollout. Contact your carrier for the latest.

• 
  TK (@Teexmachine) reported 55 minutes ago

  @Telstra @bruzo2 Bruce, just get starlink mate, just as cheap and you have zero issues

• 
  Will G (@willgotsis) reported 55 minutes ago

  @Gatty54 Same thing happened to us few years ago. Telstra, JB Hi-Fi, lucky it was all at like 3am and our bank put a hold on our card (debit card). We found out it was a girl in reception at a hotel we paid for. We confirmed details with her of card over phone. Never again. Ours was $9K.

• 
  Natasha (@Natasha19317558) reported 60 minutes ago

  @AlanBixter I’m not a hater but I can’t decide if I hate Medibank Private or Telstra / NBN more? Telstra / NBN sent 15 techies to fix our Internet problem & many phone calls all while our kids doing Uni exams & 1 wtg for cardiac surgery. Stress ++ Good luck Alan coz you’ll need it 🙏

• 
  Sifu Strider (@RayzSkieyWalker) reported 1 hour ago

  Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

• 
  WTF have you done to us now (@melissajay77418) reported 1 hour ago

  @BrowntownBrew @robb_j_m Some people paid for full fibre to afterward be told connection in that area is still to direct to node & were in a dead spot. Telstra occasionally do a few upgrades but it never really fixes anything. Its a big country, we don't all live in the city.

• 
  Bob Dee (@BobDee12) reported 1 hour ago

  @AugusteReign @belinduhpyne @Ryandally08 Opportunity lost. This is a major problem with privatisation Federal Government owned and operated COR etc Oz was a mixed economy once which gave Oz a high standard of living L/NP wants taxpayers to pay for nuclear. Where are Oz true entrepreneurs? CBA, Telstra, CSL etc etc gone