Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (9%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
01101010 01101111 01100010 01110011 01110100
(@jobsts) reported
@Telstra Person has Laptop, can connect to port 465 on OUR mail server via SMTPS (sending) when NOT at home (any WIFI) At home connected to Telstra WIFI connection to our mail server fails (can't send) Using tcpdump packets never arrive MEANING they are killed traversing telstra network!
-
T Skepper
(@Skepper10) reported
@Telstra No they didn't. To be honest, as they kept asking me the same irrelevant Qs over and over, I'm not entirely convinced they even understood the issue (eg asking if I recently ported number or changed provider, even though I have been with Telstra for 5+ yrs)
-
Sebastian
(@catch2911) reported
@Telstra Hey Anto, No I haven’t yet as I thought it could be a outage sort thing. I will talk to the tech support team soon. Thanks!
-
James Norquay
(@connections8) reported
@Optus I had a look on Twitter and I see multiple complaints with no action over the last year. Just search “Optus Alexandria” you’ll see, maybe I just need to switch to @Telstra seems like it could be a good story for @ACurrentAffair9 WFH shenanigans and poor connection right near CBD
-
pomswan
(@pomswan) reported
@sativa_bell I’m with Optus and have few issues. 5G is great if you can get it. Check who Kogan wholesale (Telstra, Optus or Vodafone) and if you live in a serviced area. We are in roughly the same area and Optus does not have 5G coverage in it yet.
-
Mark
(@Mark33450381) reported
@DedicatedDucky I feel you, there's an outage going on in Point Cook since the first of December, already raised issue with Telecommunications Industry Ombudsman's (TIO) yet no one at Telstra knows what is wrong nor can give a set date when it will be fixed. 🤡🌎
-
Paradoxa
(@Paradoxa18) reported
@Telstra Thanks for yr letter giving me 24 hours or you will cancel my "service". I have rung/dmd many times in the last 15 months. You demand an email address. Just how am I supposed to have email, when you haven't sent the dongle? Pls: name & number of someone who can fix this
-
⋆ ° ✦ Tahlia⁷ ✰ ☽
(@sanriokittyxo) reported
so I just had an interview for telstra today and I guess it went ok, definitely had worse lol. I’ll always be insanely nervous doing that **** 😭
-
Sebastian
(@catch2911) reported
@Telstra Hey, Yesterday and today we have been experiencing some issues with our internet. Some apps work and connect to the internet while some don’t. We have been experiencing this across different devices so it isn’t a problem with the device (1/2)
-
T Skepper
(@Skepper10) reported
@Telstra Leeming, 6149. I haven't been getting SMS from some numbers since Sunday (but have got ones from others). Messages are being sent OK, but aren't being received by me. Signal is OK & no change in handset or network provider. Messages aren't delayed. They're never received.
-
SeA Wazza Cazza
(@seawazzacazza) reported
@wendy_harmer Did anyone say Telstra @MrKRudd had to set up the NBN to fill the void that was left by privatisation of a public network that was neglected by a private company in a failure to keep up with technology and demand thanks libs
-
evret
(@evret84) reported
@Telstra @imfallfromgrace Game streaming is not console-quality, consoles are designed to keep input latency as low as possible, streaming will never match it
-
Paradoxa
(@Paradoxa18) reported
@Telstra Dear Phil No access. That's the issue. You haven't sent the dongle. Promised, in writing, last September, dmd a copy months ago. Am in the bush: v limited online access via older mobile. Links don't work. How do you expect me to go on line, when you don't provide the gadget?
-
david mccarthy
(@DavidDmacca) reported
@MayneReport I changed from @nibhealthfunds a couple of years ago. High premiums poor benefits and customer Service to make @Telstra look customer focused . Now with a not for profit fund and the difference is astounding .
-
Heath
(@Heath99151653) reported
@Telstra @imfallfromgrace The Pixel runs really hot and has a crap battery life. I have one, never again.
-
Ben Green
(@BensLodge) reported
Visiting the folks & trying to work out why their internet is so bad... 30 to 60 seconds to load web pages, but speed test is 50Mb easy. Set google DNS on a computer and all of a sudden magic fix. Is Telstra DNS really this bad? Worst part, can't even change DNS at the router.
-
01101010 01101111 01100010 01110011 01110100
(@jobsts) reported
@Telstra do you block (destination) port 465 for your customers? Why oh why? It's smtp over TLS/SSL or smtps. I have had so many people working for me with different ISPs, you are the ONLY one thinking port 465 is a bad idea! #computers #security
-
Ihaveturtles
(@ihaveturtles) reported
@sativa_bell If you already have a phone Aldi prepaid. Uses Telstra network. Unlimited calls 20gig for $25 a month.
-
Annabel Astbury 💯
(@AnnabelAstbury) reported
@Telstra No, it’s all good Viktor. It’s just a shambles that I took action on myself. I’m only complaining here because I just hope someone pays attention to the obvious tension / problem that exists between Franchisees or stores and central customer service. Ty for your offer.
-
Panda 🐼
(@PandamoniumOCE) reported
Today's electrical storm power surged our house and fried the NBN box, meaning we can't access the internet. Telstra can't come out and fix it until Monday. MERRY CHRISTMAS TO US 🥲
-
Caitlin Emily
(@Caitlin_Emily1) reported
@Telstra no option to pay your bill on your app and your staff unable to process a payment after over an hour working with customer service? What an absolute joke
-
Dedicated Duck
(@DedicatedDucky) reported
Telstra is so unbelievably bad, I have no words. Like how is moving the modem gonna help 6 months of troubleshooting issues like a ping of 300+ and getting speeds of 2mbps down and 0.7mbps up
-
HyphyIRL 23.12.11
(@HyphyAUS) reported
4 successful test streams before today Sadly wasn’t the case live streaming today - some things justout of my control Unpatched bugs all throughout @streamlabs IOS streaming app @Telstra network failing to maintain 10mbs up Run it back 26th Wildlands Festival 🔥
-
andrewlica
(@sirneggles) reported
holy ******* **** @Telstra you are *so damn close* to losing a fifteen-year customer account over some *incredibly* stupid bullshit right now
-
T Skepper
(@Skepper10) reported
@Telstra Galaxy S10. Not changed phone in years and never had iPhone. Was told this morning it is something that is affecting "many customers" and is reported incident INC000098442819 with estimates of "24 to 48 hrs" to fix, but I hear different stories for every different Telstra person!
-
T Skepper
(@Skepper10) reported
@Telstra My ticket is actually INC17030250 but I was told it is the same as a larger issue with the other ticket ref. I find it odd that it is so large but yet not shown as an outage on your website or even searchable via my suburb. Hence my comment that i get different stories each time!
-
T4n
(@T4n99) reported
@Telstra My Telstra 4G mobile network coverage in Allawah, NSW 2218 is so bad that I have frequent call cut off in the middle of my calls. Could you please advise why is that and fix the issue? Thanks
-
Annabel Astbury 💯
(@AnnabelAstbury) reported
Hey @telstra thanks* for making me run around all day trying to get my 5 day old phone replaced & still not solving the issue. The disconnect between your stores & central customer service is quite something. I really felt for the staff who had to deal with the nonsense I had.
-
Rod
(@rod04rod) reported
@Telstra Its the 4G /5G network. Still no change.
-
T Skepper
(@Skepper10) reported
@Telstra Have also cleared cache, rebooted phone, reset network settings etc with no success. Getting silly now and impacting some SMS req'd for 2 factor authentication now too.