Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 12/10/2025 07:30

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Geelong, Hobart, Brisbane, Albany, Sydney, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville, Bowen and Gladstone.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Phone
AustraliaAdelaide E-mail
AustraliaGeelong Phone
AustraliaHobart Phone
AustraliaBrisbane Internet
AustraliaAlbany Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DmelbM MDmelb (@DmelbM) reported

    @GrogsGamut @Telstra Yes @Telstra that's why I took my business elsewhere. We were in lockdown and you couldn't even provide the most basic customer service 😠

  • GrogsGamut Greg Jericho (@GrogsGamut) reported

    Hey @Telstra, maybe employ some people in customer service rather than force people to use your crappy "message service" via your app.

  • JamesyR1 Jamesy (@JamesyR1) reported

    @AmberMountney @Telstra Contact the Telco Industry Ombudsman TIO on 1800062058 You will gwt nowhere with Telstra support or Social Media. The TIO will sort a resolution 👍

  • NEVIE_JOHN NEVILLE MADDEN (@NEVIE_JOHN) reported

    @lucysugerman I have ANDROID, and I'm Quite Happy With It. I've never had a iPhone, or other APPLE Device. The only APPLE Product that I have is iTunes. I use TELSTRA Pre-Paid.

  • SarahTtheWriter Sarah Thomas (@SarahTtheWriter) reported

    @Telstra you really need to streamline and improve your communication with the elderly, some of whom, like my friend, do not have mobiles or the internet and rely on a competent landline service as their lifeline. 6/6

  • NickyWill100 Nicky Williamson 🌏✈️🌏✈️🌏 (@NickyWill100) reported

    Hey @andy_penn, the @telstra messenger service you are using for small business because no one will take calls now, they can't see the conversations by previous agents which are masked. I've spent 5 hours over 2 days trying to correct a mistake made by someone in a Telstra shop.

  • Candour100 Candour (@Candour100) reported

    @AGissara @Telstra They will have an Australian call centre within 18 months. The service currently is hopeless

  • AGissara Adrian Gissara (@AGissara) reported

    How does a company as big as @Telstra not have a call centre you can ring? Especially when the message service they force you down is not an instant service, been waiting for hours and heard nothing. Pathetic

  • wendrose21 wen615 (@wendrose21) reported

    @Telstra Can you please tell me why after 3 days and no communication we still have no home internet-we live in Bellevue Hill NSW. Online says no outages but that’s not the case? I’m tired of your NBN issues and no one to speak to about it.

  • gunnytweets PoliticallyIncorrect (@gunnytweets) reported

    @dhanashree0110 I got a call from Telstra with scammers trying to help "bad signals" coming on Telstra network from my computer.

  • Sukhpre31347241 Sukhpreet Singh Maan (@Sukhpre31347241) reported

    @Telstra Hi their i think nobody on ur coustmer service desk please check i tried to get in touch whole day #CustomerService

  • grubskids SJ Whatley (@grubskids) reported

    @GrogsGamut @Telstra I used it once because my internet was down. It told me to go to a website.

  • Imno_superman_ Pickled Pickle 🍍🍕 (@Imno_superman_) reported

    @hazmatnz They recognise my📱 number as an existing customer lol Bastards 🤨 Though I’m not through Telstra so may not wait so long or longer 😫

  • SarahTtheWriter Sarah Thomas (@SarahTtheWriter) reported

    We also had the discovery that she had been missold a previous @Telstra plan where she had been overpaying $15 a month for an internet service she didn't know she had and does not use - next stop @TelcoOmbudsman on this one. 3/6

  • AdrianCantCook Adrian Can't Cook (@AdrianCantCook) reported

    @Telstra Mobile data, calls & SMS are all an issue... and its the same case for anyone with Telstra living down here. There are thousands of homes dealing with the same poor service. Why has this not been fixed - its been like this for years - the Illawarra is HUGE LGA. What’s going on?

  • JamesyR1 Jamesy (@JamesyR1) reported

    @Telstra so lodged my case with the Telco Ombudsman as warned for four months now. Disgraceful treatment and the damage to our family is irreversable. I will post up what Telstra did (and did not do) and contact @ACurrentAffair9

  • Glenina57 💧Ray™ (@Glenina57) reported

    Marian's brand new Samsung Galaxy S eleventy wouldn't talk to our wifi. Phone - Optus Shop, "send it to manufacturer" Router - Telstra, gave up after 90 mins on hold. Sorted it after 2 days with no help from either. How do non tech people cope with this appalling service?

  • SarahTtheWriter Sarah Thomas (@SarahTtheWriter) reported

    Hey @Telstra @TelcoOmbudsman I have just spent an hour on the phone trying to get a 90-year-old neighbour and Telstra customer sorted with a switch to the NBN (I was with her, but I also have permission to speak to people about her account). 1/6

  • Corns1945 SDW (@Corns1945) reported

    @Telstra I need help connecting our nbn!!! I’m now left without an internet service after following the instructions! I can’t phone & talk to a human so this makes it even more frustrating! Your online app support is no help either!! Why make everything so difficult 😣

  • NickyWill100 Nicky Williamson 🌏✈️🌏✈️🌏 (@NickyWill100) reported from Sydney, State of New South Wales

    @Telstra I will wait until tomorrow I can’t spend any more time on this today. I am completely ground down by months of Telstra miscommunication and misinformation from different parts of the organisation.

  • wendyhalperin2 wendyrh1 (@wendyhalperin2) reported

    @Telstra Telstra, another NBN outage in Bellevue Hill??? From Sunday to Tuesday & still no internet? When will this stop? 4 years of NBN and regular outages with no TV or landline! Not good enough..

  • PureBredGay PBG (white tick in a blue cloud) (@PureBredGay) reported

    @channelclem @Telstra @andy_penn Parentals having the exact same issue. Appalling.

  • secret_matty The Secret Life Of Walter Matty (@secret_matty) reported

    @Telstra I'll be exploring options to leave Telstra and switch to a provider more interested in customer service rather than sales through deceit.

  • bobmick53 bobmick53 (@bobmick53) reported

    @Telstra yes please 24x7 live chat get more staff the app is crap spent 3 month trying to get my issus fixed still no luck using that crap app bring back 24x7 live chat much more helpful

  • reubencharles91 reuben Charles (@reubencharles91) reported

    @Telstra I have been trying to get a Telstra ID. The activation email or SMS has not come through after several attempts. Secure chat has not been helpful, help chat on the My Telstra app hasn’t helped and the call centre has a 60 min wait time. Suggestions?

  • secret_matty The Secret Life Of Walter Matty (@secret_matty) reported

    @Telstra In store. I was told it would be ready for collection on 29 Jan. I was then told it would be 7 days later. Then told all orders were complete - except for mine. I was then told I couldn't cancel my contract or order in store. And then online told me I had to do it in store..

  • GrundyFC Daniel Grundmann (@GrundyFC) reported

    @Telstra when are you not experiencing long waiting times! 3 weeks now with problems and I have to hold for 2 hours. Moving on. Your service is a disgrace. Ciao

  • NickyWill100 Nicky Williamson 🌏✈️🌏✈️🌏 (@NickyWill100) reported from Sydney, State of New South Wales

    @Telstra I don’t know. I am in the same position as yesterday. I don’t know if the issue is resolved

  • DamonV80 Damon Vrettakis (@DamonV80) reported

    @Telstra Update: after going into a store to “rectify” this issue the account has been transferred to my name however my email must remain in my fathers name as “it’s too difficult to change” - are you absolutely serious?

  • roryjedgar Rory Edgar 🖤💛❤️🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@roryjedgar) reported

    @GrogsGamut @Telstra Telsta went to **** when Howard privatised it. One of the worst decisions in Australian history.