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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Loxton, Perth, Hobart, Smithton, Penola, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

CityProblem TypeReport Time
Brisbane Phone 11 hours ago
Melbourne Phone 12 hours ago
Brisbane Phone 13 hours ago
Sydney Internet 14 hours ago
Loxton Phone 1 day ago
Melbourne Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Ignatius_Tse
    Ignatius Tse (@Ignatius_Tse) reported

    @Telstra is there a reason why mobile data is so bad in Ashfield? It’s bad inside the mall but today it was unusable outside on the street as well even though the phone indicated 2 bar of reception.

  • FarCanall
    Far Canal 😏 (@FarCanall) reported

    Really unsure, but I’ve seen the same sort of buffoons rise to the top at Aust Post, Telstra, etc. The phrase “**** floats to the Top” is pretty common in Govt Industies. Good thing is, once they get there, their incompetence is exposed for all to see. Nowhere to hide.

  • whateveryeahnah
    Icanhaveaopinion (@whateveryeahnah) reported

    @Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • dickster1907
    Richard (@dickster1907) reported

    @AussieVal10 Because of the Howard Government we no longer receive dividends from previously owned Government entities like the Commonwealth Bank and Telstra because they sold them. Good move Johnny you ******* economic vandal. Oh and BTW they sold off our gold reserves for **** all as well.

  • TeoMorabito
    Teo (@TeoMorabito) reported

    I just found out RCS (rich communication services) isn't available in Australia thanks to @Optus @Telstra @NBN_Australia WTF seriously

  • D4rkni99a
    Mr. Ash (@D4rkni99a) reported

    @NedKellysReveng @RealDonKeith Shut up *****. You sound gay. Considering I had to help Telstra pull you ****** retards into the 21st century technologically, I don’t give a **** what you mfs have to say about us “yanks.”

  • its_me_mel_xx
    Mel (@its_me_mel_xx) reported

    I'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬

  • Shannon37683302
    Shanks_🇦🇺⚒️🥋✝️ (@Shannon37683302) reported

    @QBCCIntegrity We should have never privatised Telstra or NSW Energy. We are all paying more for it

  • Partytime63
    Salt N pepper 🌶️ (@Partytime63) reported

    @MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons

  • WhitbyMeg56611
    Meg Whitby (@WhitbyMeg56611) reported

    @lowlandsapien Off subject a little, there is one that runs down the Big Jack. It's not connected to Telstra but very handy in a bad flood to get the road mented quick.

  • ATD_GGs
    AlexanderTheDad (@ATD_GGs) reported

    12 years at Oracle. BT, Vodafone, Telstra, Home Depot, UPS - enterprise server tuning. Turns out, optimising a gaming PC and a production server have a lot in common. Latency, throughput, stability. 25 years of that experience is baked into FAST.

  • melone_rind
    melon_rind (@melone_rind) reported

    I just wanna put it out there, @eBay has quite possibly the worst customer "support" I have ever experienced from a company. I will never deal with them after this. Ever. Quite possibly worse than @Telstra which is a new low.

  • LindsaySarisa
    Sarisa sandy Lindsay (@LindsaySarisa) reported

    0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

  • Michael1953_202
    Miles (@Michael1953_202) reported

    @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

  • 39loulou
    mary blackman (@39loulou) reported

    @blowingtom2 @JohnAndersonAC Name calling, so early in the discussion. Do you remember how Howard sold off our Gold in the dip? D’ya know how much that would be worth in today’s $$. Did you know they also sold off Comm Bank & Telstra to cover baby bonus cheques and utes? Research Howard worst PM ever#auspol

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra staff are erasing customer complaints causing profits to go down as customers go to the Ombudsman. REPORT TELSTRA AS THIS IS ILLEGAL.

  • Bundellafella
    Drew Campbell (@Bundellafella) reported

    @Telstra @Telstra keeps telling us that service is restored but no-one in the district on Telstra has service.

  • Yarrahbunjyil
    ****** (@Yarrahbunjyil) reported

    @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

  • DanielRolf19187
    The real wrestling critic (@DanielRolf19187) reported

    @Telstra Telstra sucks three days no Wi-Fi Telstra is bullshit

  • tinyspeckofkel
    ✨ kp ✨ (@tinyspeckofkel) reported

    Hang on @onenzofficial ya what??? NO advertising, no notice, now you’re cutting off HFC cable internet that I’ve had since Telstra was a cowboy 😡🤬 But it has way less issues than fibre and wifi ****** connections. WHY DO YOU DO THIS?? First it was my Paradise net email & now?

  • StandMeOver
    There’s Only One Jezza (@StandMeOver) reported

    @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

  • eevblog
    Dave Jones (@eevblog) reported

    Now tweeting from my lab machine again with very basic Optus 5G internet. Will have to upload video and stuff from home, but otherwise I'm kinda functional again. No idea when NBN/Telstra will restore the connection, it's been 3 days already so I assume it's very bad. Today is Sunday and tomorrow is another public holiday.

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra My Dearest Matthew, Thank you for reaching out to my tweet of frustration and anger, i would like to first apologize for calling Telstra a nerd. while i did not expect a response i will gladly reply with the status of my network.

  • KeY094795550771
    Ke Y (@KeY094795550771) reported

    @grok @DanBig9953 @grok I don't know what Telstra or spacex event. I don't follow much about that event, I don't drive, never have a driver licence, pay little attention to cars

  • tofar1
    Bryn Davies an OA dad (@tofar1) reported

    @Telstra The last 5 months. Mobile broadband doesnt work there. My son tried to ubereats some food and he couldn't use mobile broadband at all.

  • GibboBG
    GibboBG (@GibboBG) reported

    @telstra mobile signal has been weak all day from Binda 2583 tower.

  • cimatesrv
    Mick P (@cimatesrv) reported

    @PaulineHansonOz I'll. Vote for you for that reason alone can you also fix telstra

  • TheNoisyTrunk
    The Noisy Elephant (@TheNoisyTrunk) reported

    @adrian_couper "Telstra is a perfect example. The public owned it, public funds built it, and then the government sold it back to us as shares, what a ‘great deal’ for the people, right? In reality, the public purse lost a reliable income stream, and most everyday Australians (the ‘mum and dad’ investors) ended up on the losing end. Institutional investors and super funds snapped up the lion’s share, while retail investors often saw their holdings underperform or get diluted over time. The privatisation was framed as empowering the public, but the system was stacked in favour of the big players from the start. What John Howard did was sold the golden goose that lays eggs to pay down debt to make himself look good. Short-term.

  • jchoop
    jchoop.hl (@jchoop) reported

    @MarkoMatvikov Hahahha no not at all, I just wanted to pass along that during the swapping over process he said the exact same thing. For years with Telstra any kind of contact had been infuriatingly terrible for him, and he couldn't speak highly enough of the Aussie people walking him through everything and being patient