Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Maleny, Brisbane, Sydney, Melbourne, Adelaide, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Maleny |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Adelaide |
||
| Geelong |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Camellia
(@Camelli79450301) reported
@EddyJokovich @abcnews I live 90 minutes from Melbourne. Our mobile tower is seriously congested. It is so unreliable that I had to reinstate the landline and this week, I had to get SkyMuster. Telstra has known about the issues for over 2 years. Won't fix it.
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syousef
(@SammyYousef) reported
@Telstra Still no resolution. I will be putting in my complaint to fair trading Thursday evening Sydney time.
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Josh Julius
(@joshjuliusracin) reported
@Telstra There’s at least 3 households that have been on the phones for days on end. All modems connected and after initial connection after a reset, internet drops nearly immediately. Was slow for days leading into complete connection drops.
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Mark Randall
(@tertius_keen) reported
@Telstra So why are you laying fibte optic cable? When we ring about a fault we get fobbed off to NBN Co. If you are then laying fibre optic please lay it to my house in suburbia as well, as I am a customer. Also why don't I have 5G?
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ShaneWarild
(@shanewarild) reported
@Telstra Issue seems to have passed thanks. Was happening for over a week though
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Stephen Jones - A Thousand Miles 🇺🇦
(@atmrtwbike) reported
@VodafoneUK I'll get one on arrival. Will take more than a week to get to Australia. I'll use my Telstra service for those few hours.
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Miss Gypsy Says
(@SaysGypsy) reported
@Telstra why is it I can watch a 2 hour AFL match with 1 or 2 bufferings but I cannot watch 5 mins of iview without it totally crashing and become unwatchable ? Why does your app tell me I have a home outage caused by floods In Victoria 22 March 2022 ,? @PaulFletcherMP @auspol
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Evil Ang
(@EvilAng4) reported
@Telstra **** of Telstra
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BIRRR
(@FixBushInternet) reported
@Tallawanta @senbmckenzie The Telstra3G towers are planned to be upgraded by June 2024 as that’s when Telstra plans to switch off their 3G network
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Guardianangel
(@Guardianangelos) reported
@_FollowTheTruth #Morrison has been commanded by #WEF to further impose digital controls over what Australians see think & hear This new law censoring ideas by making platforms responsible is like making Telstra responsible for rude calls ItWill destroy small Freedom platforms who can’t monitor
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Ernesto
(@AlchemicYoga) reported
@Telstra So you've never heard of people having to try multiple times to recharge?
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A kay
(@monkandrew1) reported
@droverdriver61 Aldi has a carry over - $25 for 20gig - builds up so I can use more on travel, stream movies and decent radio when s where there is reception. On the Telstra network too!
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TF 💉💉💉
(@tiimmaahh) reported
@Juanita_Phillip Any carrier that uses the Telstra network (not Telstra themselves). Check what you're currently using in terms of GB, then the wireless plan included GB and what the penalty is for going over (ie $ per MB). Then create a spreadsheet :)
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Martin Freeman
(@TalentsourcerAU) reported
@Telstra I live in 2137 Concord area. My 5G download speeds have gone from 600+ mbps (indoors) to 80 mbps thereabouts today (indoors and outdoors). Are there problems in the area???
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Nathan Barton
(@NBarton) reported
@augamr @Telstra My Telstra HFC was fantastic, expensive and slow upload, but 130Mbps and very reliable... pity they didn't 10x the upload and add IPv6 support
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Ash
(@ISwearToBreathe) reported
And why are the telstra bill emails so damn confusing
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Luke Hambly
(@ldhambly) reported
@TysonBarker8 @Telstra I agree, but if you had a few million metres of crap and someone, @ScottMorrisonMP, was stupid enough to throw money at you for it, you’d say #hellyes too!
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craig
(@KJC135) reported
@Telstra Why would I make an appointment to buy a phone I just went to @JBHiFi , you guys lost a $1800 sale..how many other sales have you lost because of having your store shut & only by appointment, this bad management
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Monique 🌸🌸
(@mmontyj3) reported
@charmie13 @Telstra @SffRoy Yep in Melb and Telstra is crap. Keep telling me it is on my end. Also told me my house was impacted due to the floods in my area!!! No decent rain here for months but ok!
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Jason 🇹🇼
(@jasons_tweet) reported
@Telstra Why is there always an issue with your site when trying to manage direct debits? For 3-4 days straight it has been a screaming pile of ****. If there is one thing you are good at is taking money and offering no service, yet you are failing at that as well.
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CactusCocktail
(@CactusCocktail) reported
Ah.. its Wednesday. Its **** @NBN_Australia @telstra day again. Which only ever happens... on any of the other 6 days. #nbnfail #regionalbroadband
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Miss Gypsy Says
(@SaysGypsy) reported
@Telstra why is it that I am watch the AFL with 1 or 2 bufferings over a 2 hour period but cannot watch iview for 5 mins without it totslly crashing out ? Why does your app tell me I have a home outage caused by floods in Victoria ?? @auspol
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Glenn Gould
(@GlennGo72431118) reported
@Telstra Really? Really?? Well I hope it’s happening sooner rather than later!!! Because I’m here to tell you the absolute garbage they are providing right now is diabolical!!!Seriously inept in every conceivable way!!
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Glenn Gould
(@GlennGo72431118) reported
@Telstra Yep I was told the problem should fixed in 48 hrs!! That was weeks ago!! Several reports have been entered about the problem yet it just goes around in circles. My next step will be contacting the telecommunications.
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Glenn Gould
(@GlennGo72431118) reported
@Telstra No NBN! I have been advised on several occasions by technicians that the problem is the signal from outside to the house is non existent!! This has been going on from the end of January still absolutely nothing done it appalling treatment of their customers
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Tom
(@_tomthorpe_) reported
@Telstra Yep. They were absolutely no help
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LittleBlueWren
(@charmie13) reported
Turns out it's not just our area getting stinking service from @Telstra since January with large swathes of NSW now without internet/phone services-Uralla, Armidale, Broken Hill affected & no plan to fix soon. @SffRoy on it but can anyone tell me what's going on with #Telstra?
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Kavya Neelakanta
(@anuhya0512) reported
@Telstra Guys! I am unable to recharge (pre paid service). The app and the website show there is a technical fault and I've been awaiting a response from the query resolving team since an hour. What is wrong??
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Kevin
(@kcexn) reported
@Telstra Google says that Telstra currently only support outbound carrier calls pending new features. The nest minis don't use Bluetooth except at initial configuration. They make wifi calls. I was wondering when Telstra will support inbound carrier calls.
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Connie Coburg 💉💉
(@conniecoburg) reported
@EddyJokovich @abcnews for a party that espouses freedoms..especially freedom of choice,australia has none,I would love to choose the FTTP, but i am stuck with FTTN. Others around my area are stuck with velocity, which has mega outages (& i believe is run by telstra). No choice, No adequate service!