Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (46%)
• Phone (36%)
• Wi-fi (8%)
• E-mail (6%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Geelong, Penola, Cook, Perth, Canberra, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Melbourne	Internet	8 hours ago
Sydney	Internet	9 hours ago
Geelong	Internet	16 hours ago
Penola	Phone	1 day ago
Cook	Phone	1 day ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 8 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Electric Future (@electricfuture5) reported 9 minutes ago

  @c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ

• 
  oneonethreeinvesting (@113investing) reported 11 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  JimboDardy (@JimboDardy) reported 14 minutes ago

  Will have to admit that calling the telstra workers **** did actually solve my issue and got the ball moving to fix the issue. Something oldschool foreign outsourced support would take serious and send in the big man to solve it. No I think if you tried that they'd extradite you to the others land to be put down.

• 
  C (@coryidau) reported 16 minutes ago

  I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

• 
  enz (@enz2g) reported 19 minutes ago

  @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

• 
  Steven Payne (@CmonMick) reported 19 minutes ago

  @meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land🫤

• 
  Pirate Ninja (@Hailmo) reported 23 minutes ago

  @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

• 
  John Clements (@kc9on) reported 27 minutes ago

  @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 28 minutes ago

  @BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional

• 
  Dust (@BuZZiNiTT) reported 30 minutes ago

  @defnotbarnsybdc @QBCCIntegrity That works for awhile but now Telstra is forcing people to have a current os and have started kicking people off the network. My phone went dead last week so i went to use a backup phone and could not for this reason.

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 39 minutes ago

  @marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over

• 
  Francis McF (@FrancisMcF1O) reported 39 minutes ago

  Australia’s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government won’t mandate roaming, we’ll never have genuine competition.

• 
  Madmike (@madmike888X) reported 40 minutes ago

  @Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention

• 
  rockyandralph (@rockyandralph) reported 41 minutes ago

  @AFL @Telstra Poor bastard

• 
  Jays (@Jays200) reported 43 minutes ago

  I've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

• 
  rob2511 (@KymRob25112) reported 45 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Kranky Kath (@kathtatts) reported 45 minutes ago

  @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

• 
  Veritas (@jarro56) reported 45 minutes ago

  @karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 46 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  Aino (@partywuuu) reported 49 minutes ago

  @hobojo12345678 **** Telstra

• 
  Peter Dewar (@PeterD84508) reported 52 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  SharpSalah #SLOTOUT 🇦🇺 (@SharpSaIah) reported 53 minutes ago

  @AFL @Telstra @essendonfc Poor bastard

• 
  RJHtweets (@RJHtweets66) reported 56 minutes ago

  @MikeCarlton01 Exactly 👍 I’ll even name names of absolute fvcked customer experiences I’ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few 🤬

• 
  enz (@enz2g) reported 56 minutes ago

  @joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 57 minutes ago

  @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

• 
  Val (@mightgetthere) reported 57 minutes ago

  @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. I’m not sure but I think Telstra and Optus are a bit gun-shy well.

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 60 minutes ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  Snow Leopard (@SNOWFXINC) reported 1 hour ago

  @SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.

• 
  Anna (@spannaforce) reported 1 hour ago

  @central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues