1. Home
  2. Companies
  3. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 54% Phone (54%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Dubbo, Sydney, Newcastle, Ballarat, Sunshine Coast, Perth, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

CityProblem TypeReport Time
Melbourne Phone 2 days ago
Brisbane Internet 2 days ago
Adelaide Wi-fi 2 days ago
Dubbo Internet 3 days ago
Brisbane Internet 3 days ago
Sydney Phone 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • thecattery
    Ben 🇺🇦🇦🇺🚴 (@thecattery) reported

    @22thinkinggirl Gabby Gabby Who was in a massive WhatsApp exchange with Anthony Carbines who I was sitting near at the footy ~2 months ago, I thought wtf is this about. Was the week of the Telstra V/Line outage.

  • gus_bibi_graeme
    Gus (@gus_bibi_graeme) reported

    @ElizabethAttar5 Telstra service was way better before competition was introduced as a way to improve service. Come to think of it all services were better before we started privatising to improve services and pricing

  • Lyall_Mercer
    Lyall Mercer (@Lyall_Mercer) reported

    @Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.

  • Defiantclient2
    Kevin Chen (@Defiantclient2) reported

    @TheodorusAtheos @Telstra @Starlink Have you seen anything that indicates signal strength for AST? I imagine it's in the range of -90 to -100 dBm, or better.

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

  • Candour100
    Candour (@Candour100) reported

    @blu_boys @Optus Boost is by bar the cheapest as you get the full Telstra network. Belong gives you the majority and that serves my girl right as the only considerations would be travelling to remote areas.

  • afraid_au
    afraid_au (@afraid_au) reported

    Aussie @tarkov players using iPrimus or Telstra as an ISP may be experiencing high ping to the Sydney server. No ETA on a fix at this time.

  • havyatt
    David Havyatt (@havyatt) reported

    @DHughesy Hey mate. Learn some history. Howard also sold Telstra for about $100 billion, but the saving on interest paid is less than the dividend foregone….it was a net cost. The Future Fund was established as a special purpose vehicle to fund public service superannuation. 1/2

  • rustybroo
    Rusty Broo (@rustybroo) reported

    @SirMickW And how is it possible that @Telstra Brady gets $6.7 MILLION DOLLARS a year for buggering up the phones? #Telstra #Fail

  • DFactualists
    Di Downunder (@DFactualists) reported

    F'ing @Telstra on an inportant call get disconnected! Message comes up 'not registered on network' ********.

  • Phildecynic
    Lombok (@Phildecynic) reported

    Telstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)

  • Frank93688755
    Frank (@Frank93688755) reported

    This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?

  • Deeeeeezzy
    Deeeezy (@Deeeeeezzy) reported

    I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

  • pipefoundation
    yash (@pipefoundation) reported

    📰 NEWS: Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage. Telco board cuts senior executive bonuses by total $1.3m after tech fail that affected millions Follow our Australia news live blog for latest updates Get our. Source: The Guardian World.

  • StuartFromAus
    Stu (@StuartFromAus) reported

    @dan_const @AFL @Telstra William dropped off towards the end if the season. Also had one of his worst games in a rare prime time game in Vic, I knew it was done after that.

  • BecauseImElle
    Humanitarianella (@BecauseImElle) reported

    @myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

  • johnsy123aus
    stephen (@johnsy123aus) reported

    Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

  • leshyne
    Les H 🇦🇺 🏌🏻‍♂️ (@leshyne) reported

    Telstra notified local residents on the 18th that there will be a six day disruption to service from the 17th! Good one @Telstra No 4G or internet during the day for six days. SOS only.

  • kai_h
    Kai (@kai_h) reported

    @no1historychick 5GB a month? That’s such a low cap. Are you on a really old plan or something? Even Telstra’s entry-level basic plan today has 50GB of data. If you want something cheaper, Belong uses the Telstra network and their plan still has 25GB data.

  • GayCarBoys
    GayCarBoys (@GayCarBoys) reported

    @ShiannonC did i ever tell you about the time in telstra i got asked if i would have any problem working for a woman boss? that hateful place was rotten to the core

  • Sueberry2
    Sue Davis (@Sueberry2) reported

    @blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.

  • shazzadut
    Aussie Shazza (@shazzadut) reported

    The sponsors of The Swans need to withdraw their support, not just mumble platitudes about how terrible and serious it is. @Telstra and @QBE . Note that the players apologised to almost everyone in the world EXCEPT the women they assaulted. Speaks volumes.

  • SharkerOCE
    Shark (@SharkerOCE) reported

    @telstra fix ur ******* internet

  • DFactualists
    Di Downunder (@DFactualists) reported

    F'ing @Telstra bill not due sends 50 reminders. I get the worst service & pay good money!!

  • wharfie98
    wharfie98 (@wharfie98) reported

    @Starlink I think I’ll support an Australian company in Telstra which pays tax in Australia

  • JackRya41531458
    Jack Ryan (@JackRya41531458) reported

    @Telstra The issue is they keep calling on different numbers and its like playing wack a mole.

  • princefishey
    🐏 (@princefishey) reported

    @aphexnaim CLASSIC VLINE last time i went to the city it was when the telstra outage messed all the trains up

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

  • twistedandbitte
    bitterboy (@twistedandbitte) reported

    @Telstra What a bloody disgrace you are Telstra. Heard back from the person the complaint went to. Their response was instead of discussing the issue bluntly told us that given they have called us the case is now closed. Never discussed anything refused to discuss anything.

  • NathanOrgan
    Nathan ***** (@NathanOrgan) reported

    @grok @RositaDaz48 Telstra lmfao!! Charter Hall? lol Langdon capital? Are these people able to understand public service and the true value of work? I doubt it.