Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (49%)
• Phone (38%)
• Wi-fi (7%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Penola, Brisbane, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Sydney	Internet	3 hours ago
Sydney	Phone	4 hours ago
Melbourne	Internet	7 hours ago
Penola	Phone	20 hours ago
Brisbane	Internet	1 day ago
Sydney	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Big_shaneo (@big_shaneoh) reported 5 minutes ago

  @OneNewsAu Unlucky Telstra… bout to loose a 20 year customer when starlink ls live

• 
  Flarestar (@Druagamaniac) reported 5 minutes ago

  @FranMooMoo i'll admit to not knowing much about how they work but will elons service be piggybacking off telstra/optus hardware like most 3rd party internet isps with broadband or will it be his own towers/whatever

• 
  Anna (@spannaforce) reported 6 minutes ago

  Man, telstra internet has gone down Rebooted a thousand times.

• 
  WaltzingRNLilydale (@rn_lilydale) reported 7 minutes ago

  @newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.

• 
  Imagine that (@ManaImagine) reported 11 minutes ago

  @brandilwells Yea it's so hard to find headphones with micro card slots anymore now, all i want to do is listen to my mix and not have to connect to bluetooth and then to the stupid Iphone which has no memory or any data left on my prepaid yea FU Australia Telstra you joke of a.. FFS

• 
  Patrick 🇦🇺 (@pattpkr) reported 11 minutes ago

  @FranMooMoo Me to Telstra and optus are horrible.

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 16 minutes ago

  F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U🤬💩

• 
  Ike Evnaris 🇯🇵 🇦🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DuckEvnaris) reported 17 minutes ago

  @FranMooMoo Finally, I’ll get better reception in my house than the so called “5G” coverage Telstra offers. Something tells me though, that the government will do everything to thwart a Starlink phone network in Australia to protect Telstra.

• 
  Catherine (@Catheri09875779) reported 20 minutes ago

  @IterIntellectus Telstra also: 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

• 
  Funkdoctor (@Docsthename) reported 20 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  jess 🌙💍 (@talkingj3ss) reported 20 minutes ago

  @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

• 
  Francis McF (@FrancisMcF1O) reported 22 minutes ago

  Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 28 minutes ago

  @SamuelLalor22 @AFL @Telstra The team he was never on sure

• 
  Robert (@the_LoungeFly) reported 29 minutes ago

  Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

• 
  deirdre ritchie (@deirdreritchi10) reported 34 minutes ago

  Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

• 
  Bri 🧑‍🦯🌻|| SUPPORT 🍉🍉🍉 (@BHanchen) reported 34 minutes ago

  Yo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 36 minutes ago

  @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

• 
  Anna (@spannaforce) reported 41 minutes ago

  @central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues

• 
  WALLY BENCIC (@wpbencic) reported 43 minutes ago

  @MrsS2023 After suffering with the Telstra internet service in the north of SA I recently swapped over to Starlink best thing I’ve ever done over 12 times faster speed at nearly half the price👍it used to take nearly 5 minutes to watch a 1:5 minute horse race replay with Telstra stop start

• 
  Andy (@Andy22000) reported 43 minutes ago

  @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

• 
  Murray (@MyNameIsMurray) reported 43 minutes ago

  @Starlink And while Optus and Vodafone service this area - proving how much Telstra really sucks - they both lose signal only several kilometers further out of the CBD, meaning that they also suck. These are the only three networks here. All other carriers buy access from these three.

• 
  Francis McF (@FrancisMcF1O) reported 44 minutes ago

  Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: non‑existent. 2026 and we still don’t have a shared rural network? When one telco holds all the coverage, it’s not a choice - it’s a monopoly. #WakeUpAustralia #NannyStateNSW

• 
  GrahamT (@Leftfield9) reported 45 minutes ago

  @VoteLewko @S_A_Bridgestone @Starlink Telstra signal on east coast usually OK - WA in the bush you have to ve near a "community" or a mine site. 🙄

• 
  MyBrainHurts🍸 ⚰️ (@CountessAu) reported 45 minutes ago

  @Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.

• 
  t ♡ (@jopperatenzos) reported 47 minutes ago

  @Teh_Jkr @Optus happened to me so I changed to Boost who are cheaper. they’re on the Telstra network too!

• 
  United Peaceful Noncompliance ⛓️ (@NFPublication) reported 50 minutes ago

  @SSzczepkow87759 @OneNewsAu There will be four. The big three + Starlink. Starlink fills in the gaps is coverage with low orbit satellite connectivity the others don’t have. But I hope they ’ll have a plan that’s doesn’t include Optus. They already have a deal with Telstra who sellers Starlink cheaper and slower (bad for Starlink brand). Assuming the same hustle will occur with Optus. Competition is always good - but not when the competition works together..

• 
  FoundMywayInTAO (@ALTCOINENT69188) reported 51 minutes ago

  @VoteLewko @Starlink Agree, i have been all around australia with starlink and everywhere i had internet everywhere!!!! Now i use starlink at home no BS telstra or any. Telstra and anyothers operator increase price every year because of lame excuses but the quality is still crap. 💩

• 
  🐙Mythical Mira 🪸 (@Mythical_mira) reported 51 minutes ago

  lol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up

• 
  Catherine (@Catheri09875779) reported 57 minutes ago

  @RennickGBR Telstra also 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

• 
  cobra (@cobraschiffer) reported 1 hour ago

  @sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.