Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (38%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Perth, Melbourne, Canberra, Brisbane, Bungalow Flat, Dubbo, Arumpo, Hobart, Rockhampton, Cook, Ceduna, Loxton, and Smithton.

City	Problem Type	Report Time
Adelaide	Internet	5 hours ago
Sydney	E-mail	12 hours ago
Perth	E-mail	16 hours ago
Melbourne	Wi-fi	22 hours ago
Canberra	Internet	1 day ago
Brisbane	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dodgy Looks (@LooksDodgy) reported 12 minutes ago

  @robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!

• 
  Pat Caplice (@tassiepatrat) reported 12 minutes ago

  @robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.

• 
  MATT (@matty_mccabe1) reported 14 minutes ago

  Fee for no service. Why does @Telstra get away with charging you for a service that they don’t provide. Second month in a row, the internet goes down for several days. They waste 3 hours of your time blaming you, and the modem, before they check the network. #telstra

• 
  Cdbrown (@BrowntownBrew) reported 18 minutes ago

  @RichardTheLegit @robb_j_m Leaptel. All the big RSPs are terrible because they know they get customers just because of the name. Leaptel typically outperforms Telstra even during peak periods.

• 
  SNOOPREY (@SNOOPREY77) reported 19 minutes ago

  @Telstra No buffering issues but it was stuttering but again today is not what I was complaining about

• 
  enz (@enz2g) reported 20 minutes ago

  @joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.

• 
  Trev (@Trev__Says) reported 20 minutes ago

  @gaganghotra_ @DanielPriestley The economic vandal **** **** sold everything which was noylt nailed down for a once off surplus to impress these pin heads Our gold reserve, Telstra, the airports all gone in a fire sale He belongs in a cell

• 
  Yaswantha Kovuru (@YKovuru) reported 22 minutes ago

  @connectgurmeet Hi @connectgurmeet :2/2 Even though Telstra cars do fail and however, we are country of people,gets fachinated by things that are done by west and not appreciatethe efforts put in by our own entreprenuers. Hope this changes and so that our guys do get the deserved respect by PEs

• 
  Cdbrown (@BrowntownBrew) reported 23 minutes ago

  @Feintglow @robb_j_m Or just change providers that actually want to provide a proper service and want happy customers. Rather than Optus, Telstra etc that don't care and know people aren't smart enough to change

• 
  Donut 🍉 (@Dycbf1) reported 24 minutes ago

  @starz44290193 **** telstra

• 
  ComradeGreen (@GreenComrade) reported 25 minutes ago

  @L0Nii210 going to start calling it the Tiktok Entertainment Centre Brought To You By Temu Sponsored by Telstra (with help from The Australian)

• 
  Dave Jones (@eevblog) reported 28 minutes ago

  Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

• 
  Jayden (@Ballzzzz16) reported 30 minutes ago

  @Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning

• 
  Bennyboy1 (@bennyyy_boyyy) reported 31 minutes ago

  @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 31 minutes ago

  @BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional

• 
  SNOOPREY (@SNOOPREY77) reported 38 minutes ago

  @Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so

• 
  dexq (@qexdval) reported 44 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  Melanie Jackson (@melaniejackson2) reported 44 minutes ago

  @Telstra outage with home internet in daisy hill QLD 4127 since 28/05/2026. No updates still under investigation

• 
  Tony K (@TKags) reported 45 minutes ago

  @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

• 
  Paradoxa (@Paradoxa18) reported 45 minutes ago

  dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

• 
  Con (@ConPaffas) reported 45 minutes ago

  @MPolyalloy Now do the ALP list or does that not suit the agenda? Btw, I don’t support government selling assets. Or military bases for that matter. The only one that was good sale was Telstra, because they got a lot more than what it was worth and it hasn’t appreciated. Tech killed Telstra

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 51 minutes ago

  I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

• 
  Andrew Bott (@ajbott) reported 51 minutes ago

  @Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?

• 
  Jayden (@Ballzzzz16) reported 52 minutes ago

  @Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon

• 
  enz (@enz2g) reported 55 minutes ago

  @joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority

• 
  Murray (@MyNameIsMurray) reported 57 minutes ago

  @DavidLeyonhjelm @georgios197 @DanielPriestley Luck... and both the timely full privatisation of Telstra, and the complete offloading of Australian gold reserves (nearly tanking our, and world markets in the process). Howard only balanced the books by selling off a LOT of stuff that ended up creating problems later on.

• 
  Whimsy Wolfie (@wolfie_games17) reported 59 minutes ago

  @AllieHollyS I’m with Aldi! $29 a month, data rolls over & uses the Telstra network

• 
  Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported 1 hour ago

  INCOMPETENCE of Telstra knows no bounds! There is a "ringer" problem across Telstra network with copper landlines (exchange problem). They have marked it is FIXED to HIDE the absolute stuff up. I made a complaint about the LIES, INCOMPETENCE; FUCKWITS sent someone to test my line

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  /. Gwynne (@gwynne007) reported 1 hour ago

  @Trev__Says @susan_taylor07 @cjoye None of them would have been profit making assets. Telstra would have been a big slow behemoth that got pants’d by Optus and Vodafone. Our gas wouldn’t have been developed - it took 15 years from sale to production. And we would have been paying huge amounts of interest.