1. Home
  2. Companies
  3. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 8: Problems at Telstra

Telstra is having issues since 01:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 55% Phone (55%)
  • 29% Internet (29%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Launceston, Perth, Bunbury, Adelaide, Brisbane, Sydney, Arumpo, Gold Coast, Coomera, Sunshine Coast, Hobart, Couridjah, Townsville, and Murrumburrah.

CityProblem TypeReport Time
Melbourne Phone 44 minutes ago
Launceston Phone 47 minutes ago
Melbourne Phone 48 minutes ago
Perth Phone 57 minutes ago
Perth Total Blackout 2 hours ago
Melbourne Phone 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • something98twt
    Something 🇳🇿 NZ6204 (@something98twt) reported

    @thmsenglsh I hate telstra because we spent a goyzillion dollars on making the New Zealand fibre network one of if not the best on earth only for us to be kneecapped by the Australian servers being connected to the fibre equivalent of 1901 communications infrastructure

  • GusLefty
    Gus Lefty Aussie Patriot (@GusLefty) reported

    @Dabatsau @SkyNewsAust Never said they were not entitled to an explanation But trying to get some people to understand Govt do not run/operate Telstra and cannot be at fault when something goes wrong at Telstra

  • SenSHenderson
    Senator Sarah Henderson (@SenSHenderson) reported

    The Coalition is extremely concerned about the Telstra outage which caused chaos with payment systems, shut down train networks and stopped some people calling Triple Zero. Telstra's network is critical infrastructure and it is incumbent on the government to do everything to ensure this type of outage does not happen again. Australians deserve urgent answers including how the emergency call network has again failed. There must be appropriate systems in place to safeguard the resilience of Telstra's network. Anika Wells needs to provide an urgent update to Australians on the government's response, including whether anyone has been impacted by the Triple Zero failure, and what is being done to establish the cause of the outage and prevent future recurrences. @SkyNewsAust

  • ZMAN13337
    Z Hayward (Z) (@ZMAN13337) reported

    @JackStr42679640 We don't do dates here buddy also my Telstra internet service has been working fine all day here in Geelong no issues at all along with many other reporting no issues either

  • _pathfindertom_
    thomas (@_pathfindertom_) reported

    Reading some of the entitled comments about the Telstra outage makes me want to yell. Omg you can’t access your solar panels, you can’t access Facebook, me me me. Go **** yourself. Very real things were happening and you wanted to make some self inflated post “Nothing works”

  • PlayAtArena
    ARENA 🇦🇺 (@PlayAtArena) reported

    @HaveeSnowball Actually, the infrastructure and technical side is still handled locally, only the CS is off-shored, but if you looked at the Optus situation involving the numerous problems caused by Singtel, you'd know Telstra is in a much better position to deal with these problems.

  • mdtlion
    mdtlion (@mdtlion) reported

    🚨BREAKING NEWS: Token DEI Hire Comrade Wells Declares Nationwide Outage “Largely Business as Usual™” Communications Minister Anika Wells returned from leave to deliver the official line that the Telstra failure was mostly resolved and the core Triple Zero system remained operational. Only a small number of devices were still affected, she noted, apart from the welfare checks now required for the emergency calls that did not connect. Regional V/Line services across Victoria were described as paused rather than cancelled, allowing passengers to enjoy an unexpected moment of reflection on platform life. Wells confirmed that speculation about the cause would be left to the proper authorities while Australians were advised not to test the emergency number during this sensitive period. The minister also reminded everyone that telecommunications companies continue to rank as the least trusted industry in the country. @AnikaWells @Telstra @abcnews

  • Steve_JFOsint
    Steve (@Steve_JFOsint) reported

    @fazdogfotog @TheKouk Yeah cool, so he still sold the commonwealth bank, Telstra and anything not nailed down so the rest remains largely intact. He did two good things only: gun control and the GST. The rest he was a disaster.

  • Kaywoodsetts64
    Kay2 (@Kaywoodsetts64) reported

    @Kyliewe44398439 @HaveeSnowball I’m on Telstra mobile but it didn’t effect me as I’m on Starlink wi fi- best service ever

  • stayl0wmovefast
    Chicken Pie 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇺 (@stayl0wmovefast) reported

    @jackson_guthrie @Telstra Do you not know how much money is spent and the levels of protocols in place to avoid *national* network outages. It is not supposed to 'be a thing that happens'

  • RobertSampimon
    Robert Sampimon (@RobertSampimon) reported

    @Telstra Hurry up. I'm overseas. Overseas access has stopped until you fix your system. (I'm on the train's Internet)

  • Gloves78isback
    gloves (@Gloves78isback) reported

    @clarke3110 I got starlink incase telstra goes down, $15 a month in stand by, I got the mini one so I can take it camping too

  • TigerAncient
    Ancient Tiger (@TigerAncient) reported

    @crissy_az @strangerous10 That’s what I’m saying. People break the law all the time. They are minor breaks. She was testing the emergency 000 herself to see if it worked or not with the Telstra outages. That’s not the worst crime ever done.

  • CyberSecNews663
    Cyber Security News (@CyberSecNews663) reported

    Australia's biggest telecoms company Telstra was urgently investigating the cause of ‌a nationwide outage that cut phone services for thousands of customers, disrupted wireless payments and halted trains. Allegedly, there was no evidence of a cyberattack. #cybersecuritynews

  • SassyCassAus
    Sassy Cass (@SassyCassAus) reported

    @Telstra Oh that's okay. I have zero service in central Queensland as the normal so I didn't even notice it. #thankstelstra

  • yourgirllouise
    louise (@yourgirllouise) reported

    @dbcnqld79 @Cameron44383602 No… for service back 9am But gotta see Telstra. My work phone Isn’t working still.. but I’m getting messages

  • 7NewsAdelaide
    7NEWS Adelaide (@7NewsAdelaide) reported

    Police around the country are trying to contact 79 people who called Triple Zero during today's Telstra meltdown but remain unaccounted for. SA Police says it has not been asked to account for anyone yet but is in regular contact with the telco. It has been a disastrous day for Telstra since its network collapsed before dawn and its boss is on holidays. @jacquelinrobson

  • MickKase
    Mick Kase (@MickKase) reported

    @TruthdriverOn Telstra is a dinosaur. The sooner Australia realises this, the better. The NBN has been a sad episode in Australia's history and continues to be. Snowy 2.0 is a disaster and will continue to cost Millions and may not even operate. Federal Gov. is the problem. Are you awake yet!

  • davehendo69
    harley davidson (@davehendo69) reported

    @Ausbobsmit Not that I support her but ffs people wtf can she do She’s not responsible for a Telstra issue Ffs people get off your computers if this all you can muster **** off

  • Casualcallout
    😤 (@Casualcallout) reported

    Probs ready to switch from Telstra they are *** and paying more for ****

  • MoeCurley777
    MITCH (@MoeCurley777) reported

    @blowingtom2 @SenSHenderson I can tell you what’s going on, All the new engineers who don’t have a ******* clue on the Telstra network, I had a new engineer come out with me to learn the job couldn’t even read the basic plan,

  • whipbot
    Tis Hip to be Whip (@whipbot) reported

    @Telstra #telstra #outage i can make calls but cant receive calls, anyone experiencing this aswell

  • geoff58g
    Geoff Gong (@geoff58g) reported

    @Telstra Mobile network down Eagle Vale NSW 2558

  • appleshoops
    appleshøøps #aussietwt (@appleshoops) reported

    @immyonboard Telstra ******* **** up as usual 🤩

  • msjayele
    Jayele (@msjayele) reported

    @Telstra I might add I’ve been a loyal Telstra customer for 25 years. You’re not the cheapest, and certainly not the best.

  • Grainsburger
    Sammy (@Grainsburger) reported

    @Lisa9Sophia Telstra is down, blame Albo. How truly pathetic!?

  • Snuffle16106950
    Snuffles 🌸 (@Snuffle16106950) reported

    @MelbOnTransit @Urban_Immerser Why don't V/line use a back up telco provider beside telstra? So if one goes down they got some form of commication. V/Line should back up Telstra with Optus in case on goes out!

  • LorEssa123456
    LorEssa 🇦🇺🎼🦋 🐕 (@LorEssa123456) reported

    I’m beginning to think I’m a growing conspiracy theorists because as soon as the *** character is exposed, then a catastrophe (Telstra outage) occurs deflecting all the criticism off him and direct it elsewhere. #auspol

  • joshthelad3
    josh ladd 🦅 (@joshthelad3) reported

    @gav_mck @Telstra Why is anyone with this over hyped network

  • aus_fella
    🇦🇺The_Insignificant_Nobody😮‍💨 (@aus_fella) reported

    The Telstra outage was a Chinese attack, following up on the ballistic test over the Pacific. They won’t admit it, and Anika Wells is once again overseas hiding. They are preparing for war while we are selling of our farm lamd for carbon credits. Well done kunts