Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (49%)
-
Phone (31%)
-
Wi-fi (9%)
-
E-mail (7%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Adelaide, Perth, Brisbane, Kulin, Kurrajong Heights, Mansfield, Peel, Hobart, West Busselton, Townsville, Canberra, Gawler and Galiwinku.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Candy ミ☆
(@_CandyJL) reported
@Telstra any outages in officer 3809? Email received advising all data is used but we've just confirmed with online help that's there's data available??
-
Fred
(@fiiingers) reported
@Foxtel Foxtel is a rip. Same shows repeated . Over priced . Same ads over and over again. Streaming services far better. Dont do telstra foxtel. Foxtel says call telstra foxtel says call telstra. Personal ecpereince Notice how u cant down grade ur package on line
-
AngryNana 🐀🐀🐀
(@AngryNana4) reported
@WendyCarey2 @Telstra I hear you. Telstra has degenerated into a *********** over the past decade. Small customers have become their host, and our complaints about shite service merely an unwelcome interruption to their meal.
-
Lambertus Mastop
(@MastopLambertus) reported
3) in one day! The Telstra guy stated that he was upgrading the network because of the new 15 acre estate putting in new houses. Excuses, I reckon. We had no online notices from my local council nor from Telstra, none-what-so-ever! I was appalled! And so did others.
-
mekacheval
(@mekacheval) reported
@Telstra service in my area is trash right now. I am still online, but with 60-70% packet loss I may as well not be
-
idw
(@Idw11) reported
If I buy a bottle of milk I get the full litre if I pay my Telstra bill in rosebud u get half a service is that legal??
-
debbiep
(@helphelpandhelp) reported
Whats bloody wrong with Australia I live in Shoalhaven main CBD area every time we have rain our emergency ABCTV drops signal. We pay top #Telstra NBN. Top LGTV tbere is No Excuse. This is disgrace. Analog was more reliable on box tvs. Aust going Backwards under Libs #auspol
-
AshanaCassieYuuuuuuu
(@AshanaCassieYu) reported
@Telstra u r very disgusting! I m currently with u! Ur “msg” function takes forever to reply and solve my problem! Also! U were asking me to call u on the fking 132200 and u told me to msg u after I answered everything??!! I m very disappointed!
-
K
(@kimbodee) reported
@Telstra I've just bought into a Velocity area and I'm wondering if I've made a terrible mistake? Our internet has never worked via WAN and only ever in a hit&miss fashion via cell backup and today the whole thing is down completely? Any advice? 4209
-
Chelsea
(@herrightboot) reported
@Telstra - internet has been down all day. Tried already troubleshooting. And online messaging has no response
-
Petra Campbell
(@PetraAu) reported
@Telstra Just a dead line. Neighbours phones work so must be at my place. Second time this year. Yesterdays floods might have caused some damage to Telstra infrastructure though?
-
💧Evelyn Scott
(@AbsentmindedAus) reported
@MarieColemanAO Same here this afternoon. 😠We don't pick up. As soon as answering machine comes on, they hang up. I do not believe Telstra is incapable of doing something about these nuisance calls.
-
PoliticalBina
(@BinaPolitical) reported
@MarieColemanAO Report it to Telstra. Usually these type of callers want you to authorise them to take control of your computer by pretending it’s the only way to fix a non-existing problem. Don’t engage.
-
civilengineer
(@civilengineer) reported
@kymtje I spent 90 minutes yesterday with Telstra website, phone and eventually internet chat to make a final payment for Foxtel and cancel the subscription, my last link with Telstra. They flipped me to Foxtel re return of the box. What a disaster... probably worse. Still unresolved.
-
Brian Parker
(@Parkernomics) reported
Dear @Telstra your helpful website says there are no interruptions on home internet in Annandale. Pity the service is kind of dialup standard right now. Shame cos it’s a perfect @netflix evening here in soggy Sydney!
-
Action Bailey
(@Fathairylazy) reported
@Telstra you are the most useless internet provider. All we are asking is for a technician out to our house. You keep running tests on our line and sending a new modem. We know what the issue is and your people keep ignoring it. This has been going on for 9 months
-
Epiphany of a Cats Fan!
(@cabman17) reported
@ohforf_cksakes If you had the afl pass last year as a telstra customer it was $2.50 a month for the year for the Kayo register via the afl app
-
Will
(@Imrealwill) reported
@Telstra hi Telstra! Just wanted to let you know you’re Hornsby store contains the most disengaged, poor customer service I’ve ever received as a customer - of anything. On a positive note - there was an @Optus store in Westfield Hornsby 4 doors down! Another phone changed.
-
Peter Klages
(@PeterKlages) reported
@NBN_Australia I might add, I NEVER get 25mbps download. The best I do is about 20 on a good day. I will need faster, stronger and better satellite delivery soon. I am discussing with Telstra putting an aerial up and going with 4G. And abandoning NBN.
-
jjaaxxthelegend
(@jjaaxxthelegend) reported
so it seems @Telstra has closed it customer service centers - you have to try and problem solve with them through a dodgy messaging service that they sometimes reply to Its making @Optus or anyone else look appealing
-
Hawk Talk Podcast
(@HawkTalkPod) reported
@Mitch7972 @AFL I think if you're a Telstra customer it's even cheaper again. Worth looking into.
-
mekacheval
(@mekacheval) reported
Packet loss from @Telstra services are so bad in my area I can barely load google’s homepage right now. Services are technically still up so it’s not an outage, but my neighbours and I are all having to use phones as hotspots
-
Peter Stefanovic
(@PsStefanovic) reported
@Telstra #Samsung IMO Best Hardware Worst Software Worst for Bloatware aka #Bixby Having owned a S5 & a S9 i will never buy a Samsung ( anything ) Again . #InMyOpinion
-
Alice survived Trumperland 🏳️🌈
(@WendyCarey2) reported
@AngryNana4 @Telstra Had a similar incident with Optus some years ago. Was overdue by 44c (reversed the cents figure and paid 17c instead of 71c on my bill). They cut off my OS access on 24th Dec and despite payment I couldn't get it restored till 28th, so I couldn't call OS fam and friends at Xmas.
-
Petra Campbell
(@PetraAu) reported
@Telstra Partial joke Ollie. Telstra said line be fix by end of March(1month ago) & would send me satellite phone. No news&no phone. Still 12 days to go tho. Is that your cable in video in what was a road and verge? We don’t have electricity here.
-
Zeb Russell
(@Zeb_Russell) reported
@Telstra can you please activate my service I've paid you for it. 3 days to unlock my phone seams unreasonable. I more annoyed you won't answer the phone and hang up and send me some link. Please unlock my phone immediately.
-
Matt Z
(@ItsZimmers) reported
Telstra had a $5 per month Kayo subscription, and even though losing mobile streaming was crap, being able to have HD footy on my TV is golden.
-
IceGecko
(@GeckoIce) reported
@Telstra @AFL Is this why you cant seem to provide any kind of service what so ever ?
-
Biptutti
(@MonikaJansch) reported
@Telstra Well that was a complete waste of my time not resolved and you refuse to send out a technician to an elderly customer to fix the issue.
-
Pauly don't play that
(@SonicPauly) reported
@mrbargearse Signal has been in and out through the game. I used to watch games on the telstra app but i don't have kayo