Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 28: Problems at Telstra
Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (25%)
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E-mail (20%)
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Wi-fi (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Sydney, Perth, Melbourne, Bairnsdale, Hobart, Canberra, Kiama, Colac, Dalby, Mackay, Gold Coast, Kilmore and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TGIF
(@TGIFriday33) reported
@turquoisebbear Not a lot of choice. We left Telstra because of their business practices and crap overseas call centres. Would not touch Vodaphone after what they got up to a few years ago with their deceptive conduct.
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Andrew Graham
(@queglay) reported
@Telstra You can read the notes on complaint case number 44578854. Multiple phone calls and no resolution.
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Cave prole 🏳️🌈🏳️⚧️🖤💛❤️🌏🦘🇮🇹🇦🇺
(@GalaxyeLore) reported
@TGIFriday33 @turquoisebbear i would never go back to telstra. almost killed me from stress trying to work with them years ago
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Aussi3gam3rgirl
(@aussi3gam3rgirl) reported
@MitchGames247 @Telstra Damn sorry to hear that Mitcho... hope they resolve it soon!
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
@Coffeedaveoz @MorpheusBeing @strangerous10 Because we can’t get Telstra coverage on farm. Even Optus is patchy. Telstra billing is also useless and they treat customers including businesses like 💩
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Dean Jones
(@Jonsey_Thfc) reported
@wilson_smith93 Yeah well I’m with Telstra and have just received a text saying my passport is about to expire! It has another year to go. I used to be an Optus customer though!
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Victor Rodrigues
(@jeunj) reported
Walk into a @Telstra store (Chatswood) and ask if I need to make an appointment to get a new phone and upgrade my plan. Answer: “we’re closing in 1h30m please come back another day”. That’s service from our premium brand.
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💜 AussieWithLove 🏳️🌈🇦🇺 #strayamate
(@AussieWithLove) reported
@SaysDolly Oh crap. For once, I'm glad I'm with Telstra.
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🇦🇺 ɐsnz∀
(@FlintCrispAgain) reported
damn you coulda just said you cant find a call linked to a direct employee complaint yesterday LIKE I ASKED instead of trying to drag me into dms so you could protect your brand name dumbfucks. im going back to @Telstra **** #Internode
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra So by "protecting" me you provide me with an app where I have to give you my personal details (which I previously did not). Stupid stupid stupid.
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Sharon
(@bornapie76) reported
@Telstra so why is a downgrade of services considered a new service request when its a downgrade
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra I do not care about multiple ways to pay, why did you take away the one way I used and found easy? <challenge> Are you going to spend more than 10 seconds on this issue?
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Trevor Ashley
(@Trevor_Ashley) reported
Hey @Telstra I’m overseas and since the iPhone update my phone won’t call out with a message from you saying “the number you are calling is not available from this service”. Obviously I can’t call you to sort this out. Help!!!
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Mitcho 🎬
(@MitchGames247) reported
@Telstra I was given a Telstra Case Number and Incident Number. Will those suffice?
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Cloudscore
(@Cloudscore2) reported
@funxpy @railworks2rblx it's your internet providers problem (telstra) optus seems to be working just fine on 30-50 ping.
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Sharon
(@bornapie76) reported
@Telstra hi telstra, firstly evie needs to be commended on her outstanding customer service and fast resolution of my issue. She is a credit to telstra and her managers and higher need to be told this. She helped fix my issue when other teams could not. Thank you Evie.
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Steve Brennan 🐘🐳
(@sjb_one) reported
@Qldaah @MsRonnyB I’m over these telcos. Optus has my business but the service us crap. Telstra has a better network but charge like wounded bulls. Have decided to pre-paid..
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John Rheinberger 🇺🇦
(@RheinbergerJohn) reported
@strangerous10 About 30% of the adult population have their mobiles with them, including resellers such as Aldi. 45% with Telstra and resellers and 25% on the Voda network
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Facial_Surgeon
(@Nabeela_Surgeon) reported
@Jen7ify @GWRHelp Yup. I hear you. Phone no better. Honestly had better signal in outback Australia. Can’t believe I am remembering Telstra with fondness…. #wifiwoes
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Turquoise Bear
(@turquoisebbear) reported
@TGIFriday33 Yeah it’s bad. Telstra and Vodafone also suck.
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra Typical ... avoid me and say the solution has been provided They way I paid last month is no longer available / working. THAT is the way I want. I clicked on a hot link and could go directly to pay my bill. No app, just give you money Now I cannot do that. 1/
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Not The Bowie 🎶
(@aussiemusicfan) reported
Wonder how the Telstra network will handle getting 9m new customers tomorrow?
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Diane Lawson
(@DianePLawson) reported
@JulieWilliams81 @slsandpet @TraceyLeeHolmes Oz has a race problem & we get outraged when yet another org. proves it. AFL, Police, Telstra, Prisons.. list is long. Every organisation in Australia is only ever a day away from its CEO having to say sorry & only exhaustion of ATSI people to make complaints keeps numbers low.
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Pieter Booysen
(@crouchingkitten) reported
@joshgnosis @z3ndrag0n When this happened a while ago with me @optus leaked my data through a misconfigured database. Sounds like the same thing happened here (possibly). Anyone who trusts Optus' Cyber Security is braver than me... I willingly suffer through Telstra customer service woes...
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Matt Heffernan
(@Mjheff27) reported
@Bombers_Boss Very quiet. Must be a Telstra issue out the front of Clarkson’s house because surely that’s where they would be wouldn’t they?
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💧Jason Bradley
(@Paddleboat69) reported
@Telstra Not sure you can help..... Spent an hour on the phone this morning for nothing
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Steve Baty
(@docbaty) reported
@Telstra I appreciate that but the issues I’m having today have their genesis in August 2021. A DM isn’t going to cut it and I don’t feel like repeating myself, again. You may imagine today is not the first time I’ve explained myself.
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Zhukov
(@Zhukov82176036) reported
Last week I was going to switch from Optus as my mobile phone provider because of their horrible services, but then I realised that I switched from Vodafone to Optus for the same reason, and from Telstra to Vodafone before that. I love it when I have so many options for garbage
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Mark Douglas
(@mfd253) reported
from
Lennox Head, State of New South Wales
@Telstra 5G internet has been down most of the day in Lennox Head (2478) - when will it be back up and why does it always go down when we get heavy rain!!???
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Stephen Jones - A Thousand Miles 🇦🇺🇬🇧🇪🇺
(@atmrtwbike) reported
@spannaforce Optus equipment has never been as good as Telstra's. And they only got to where they are because they're a competitor to Telstra. I worked for them between 1998 and 2000. They were quite arrogant about it.