Telstra Outage

50 years ago #NASA verbally communicated with Apollo 11, today #telstra can’t give me phone service continuously between Wagga Wagga and Junee.

As soon as @Telstra get their shit together and allow us people who have fiberwire or whatever it’s called To be able to connect to the nbn I’ll be streaming a lot better

@Telstra so just found out about Telstra plus good to know when I was spend money on tables and what not no one told me about good way to **** over customer ay

@SnowArcticFox @eevblog @bitchute @Telstra I cancelled my Optus internet (and mobile) accounts because of this and moved both to Aussiebroadband who don't censor sites. Australians do the tech support and know their stuff, not reading off a script like Optus or Telstra 'support'. Can't recommend AB highly enough.

@Telstra Service restored - Another 50 minute #telstra outage. Confirmed impacting all of my neighbours also on cable.

awful weekend fighting an ear infection and my phone has lost signal gonna call the Telstra store tomorrow see if they've got any idea if not gonna buy a new sim card see if that fixes it

Nothing like when @telstra customer service tells you they don’t do customer support outside weekday business hours.

bad news the internet isn’t working still good news I got an extra 5GB from Telstra on my plan

@benliquidkenya @DeveloperWil Still waiting for fibre from @NBN_Australia almost 10yrs since was first announced .. to slow @Optus and too much #monopoly by @Telstra @acccgovau have failed Australia

@Telstra Yes, tried them. But I was on a pre paid mobile and all the crap was costing me a bomb. I don't have a home phone to use and I am so pissed off with having to go through the same shit twice wasting time and money. No home phone for 20 hours now. Discount time.

@Telstra Great thanks. Dont seem to get any help via phone, nor social media. Fast running out of options..@Telstra

@Telstra Secondly there is actually no outcome of the complaint. Its written in the email that the issue is with IT Asset Management team and no commitment is provided regarding the resolution timelines. The complaint was closed may be to meet some Internal SLAs or timelines.

@Telstra @Telstra thanks for your help and time had a feeling it’d be a scam glad I didn’t give information

@Telstra Still only getting a buzz & busy tone when trying to call out. Busy tone only if trying to call in. I reckon that the gateway is faulty. Will probably need a tech visit. Please don't refer me to tech support or remote diagnostic again. I've already been there twice. 😠

@Telstra Reset modem multiple times. Checked cables.Used different modem same result. Internet OK. Still no home telephone. Vox light on NBN gateway still not showing. Charging up different phone to check tomorrow. Tech support no good. Got me to do stuff I've already done .

@StormyRachel @Telstra @StormyRachel @Telstra I don’t mean to sound wrong but I hope it is a scam job and I’ve warned Telstra and others wouldn’t want some else getting the call and fearing the worst

@Telstra I have received a call and an email that the issue is with IT Asset Management team and they cannot commit when it will be resolved from one of the case managers. I am without internet since 28th of June competely frustrated and dont know what to do next.

@Telstra three days without 4G, 5 promises of call backs, no call back and no answers. This level of "service" is embarrassing and sub standard.

@Telstra Twitter is the last resort when you cant face another hr being sucked from your life by tech support to hear you are 1.5km from an exchange so check again tomorrow

@Telstra Thank you Greg. I guess that is what they are doing. There has been no offer or discussion re interim connection. As I’m sure you’re aware, Call Centre staff are very guarded in disclosing process or problem. It was only in today’s call that I was told “yes we can see a problem”

So @TelstraBcast @Telstra how about you fix the @AFL video on the app for customers. The streaming is currently dead and I’d like to watch. #AFLDeesEagles

@Telstra There are no listed outages. It is a malfunction that should have been addressed a week ago when I first reported the issue. After 5 long calls I now must wait until Tuesday for a technician.

Telstra keeps calling me bc apparently I called them. But I neVER CALLED THEM OML

@thisisjinsy Ode to a Network Provider: I had a phone it worked OK Except for photos and time of day So I bought another one Activate now it's quick and fun And then Telstra had a go Woe and woe and then thrice woe Now I have no phones at all So my chums I cannot call aaarrgh!

@VodafoneAU Now you see, I can respect that. Yeah it sucks those sites were down but at least you guys seem competent enough to get them back up when the shit has blown over. @Telstra I'll be having be chat with their in-store Customer Reps soon

@Telstra Dave I have asked a second time to have the lousy uncovered wiring job that the NBN tech left last time round to be fixed. SR1- 2132997362767 NBN speeds are up and down and not worth what I pay you.

@Telstra Thanks Kathy, I understand and it's not your fault. It's just a horrendous way for the government and the providers to service their customers. The lack of communication between parties makes things impossible.

@Telstra and it was Tech Support that he rang - sorry, forgot that part.

@Telstra Hi Kathy, hubby called Telstra immediately when problem came to light (after realising techs had left). Telstra rep he called advised it was not a Telstra governed appt, didnt know who had come here and 1st avail time Telstra could come out was Tues.

So essentially, we had a service that worked perfectly. Random technicians show up on a SUNDAY and mid-movie our internet drops out and we can't get back online until Tuesday. Telstra has no solution and blames @NBN_Australia and @NBN_Australia doesn't work on Sunday.

VERY PISSED OFF THREAD: Up until today, we had been very pleased with our #nbn service. A very polite and helpful young man from @Telstra came 5 weeks ago and did a 30 min trouble-free install and we were away. Reasonable speeds, good streaming. We were happy. Until today.

@australian of course he was the best. he sold OUR gold reserves for a pittance. He sold Telstra also, Oh, thats right, Turnbull HAD to buy it back at double what it was sold for. Terry McCrann you are an idiot.

@Telstra Can I please have someone call me to activate the installation. I have a modem here that is sitting doing nothing. I need a technician to come and activate the service at the box!

@NBN_Australia @Telstra NBN speed is laughable! Wiring issue reported. Nothing from you people. Sunday and I am onthe phone to Telstra AGAIN! Time for the Ombudsman I think

@nik_nik19163049 Problem is where I am only viable option is Telstra - I have travelled the world & Australia has been the lowest standard of Internet I have yet to encounter.

@Telstra Nothing to do with that mate, signal strength is poor, it’s not the browser otherwise it would just be the webpage and not every app, oddly the modem has been in the same spot since we got it, yet never this bad

@Telstra NBN reckons this issue is one for you to fix. I give up. Now have not had a functioning home telephone for 14 hours. I hope that I will get a discount on my next bill. 😠😠😠

@Telstra 53 Rankin Street, Mareeba QLD. Fix it! Maybe a decorative display of penises all over it would help you prioritise!

@Telstra internet has suddenly cut out in inner west Sydney. No outage reports on your website when we type our address in.

@iamatboy @YouTube I have so much data on my plan that i never use it all and playing songs uses your data so telstra takes all unused data of me at the end of month, then gives me another 30GB to use up for the next month.

Received our NBN Connection Box with instructions, and link to telstra support video. The link doesn't work. Thanks @Telstra

@NBN_Australia Complete and utter failure. No home telephone for nearly 12 hours. Contacted Telstra tech support / no outcome. I think that the NBN box is faulty. UniV1/2 light is out & doesn't illuminate when a call is attempted.

@Telstra ...that is hopeless...does not cover my problem !

@Telstra Nope still not working...

@CatFNBR Telstra has been having issues

@Neftoon @Telstra I've been having this issue too, and I'm currently up to 24 hour monitor number 5. Was told escalating the issue without doing this monitor would mean NBN would knock the issue back, so I'm wondering how much data Telstra really needs first.

I just remembered new queer eye season is out telstra fix my ******* internet

@CatFNBR telstra and ive never got high ping or packet loss unless you include the 60ping from livin in perth

@Telstra Hi i need help signing into telstra. I made a prepaid account in december but my username is not being recognised. I need to temporarily regain access to the account as i need the phone number.

@Telstra No, not a long running problem, yes I can send to oth mobiles. Don't worry about it, it will probably be fine in the morning but context of my text will not... @Telstra needs to do better for the premium.. Seriously @telstra if you want me on your network, you gotta try harder

@iiNet Hi there iiNet Australia. As a iinet customer currently in Switzerland I found that Swisscom here (the Swiss Telstra) has put you on their ISP blacklist, for Spam or Phishing or some other reason. We can't access iiNet website or send emails on any device or platform here

🖤 I am broken most days..💔Coming back to the UK after being stripped of all I own , worked hard for, by a man who vowed in marriage to never hurt or let me suffer has taken its toll on me. Choosing fares over food. F’d up. Hes in Singapore working for #Telstra no reply to msgs!

@Telstra Nothing personal Ivan, you seem like a great guy, you're very polite and you appear like you want to help. And I'm sure you are also wondering why ******** I'm paying these premium prices and yet can't send a ******* text msg to my daugter. Help me.... pls help me....

@Telstra Lodged SR 1-2132761801542, had to switch to mobile network as home internet errored 3 times trying to load the page

@Telstra I have a home network with a lot of users and devices, we’re all resorting to limited access via direct devices on our mobile connections. It’s ludicrous that you have a temporary 4G connection modem which is mean to serve limited downtime and you speed limit it severely, useless

@CatFNBR **** Telstra and Optus tbh

@Telstra Tuesday, INT 1-2127592323502, this was the guy that talked to me like I was an idiot, and told me the error I got during the speed test indicating it had lost connection was not related to my problem and not relevant.

@Telstra I got 2 gave up after the second one put a “24 hour monitor” on my line and then didn’t call me back. Also don’t fancy going in circles with support telling me there is no issue. I can’t do banking on my home internet because of the connection issues.

@clerehan @Telstra Swans 13 down with 19 to go

@CatFNBR telstra SO bad