Telstra Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

City	Problem Type	Report Time
Brisbane	Internet	17 hours ago
Brisbane	Internet	2 days ago
Sydney	Wi-fi	2 days ago
Melbourne	Internet	2 days ago
Brisbane	E-mail	2 days ago
Brisbane	Wi-fi	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eddie Major (@eddiemajor) reported 8 minutes ago

  @EmRusciano @tyson_whelan @Telstra Wow, you got a customer service rep who wasn't... 1) a bot, or 2) mindless corporate drone. That's a really good response considering it's teltra.

• 
  🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported 16 minutes ago from Sydney, New South Wales

  @Telstra All of those questions and conditions in the form and instructions would be resolved if you had an address to forward them to. Nate as you’re making your customers work harder than necessary to report the issue.

• 
  pendles rolls royce (@softlyhslot) reported 17 minutes ago

  @shelpaus you sound like someone from @Telstra support

• 
  Lu (@LuSchmoo) reported 18 minutes ago

  @Damion23 @Telstra @Apple That’s very strange. Have you contacted your network provider to see if they’d be able to do anything directly?

• 
  William (@EtherealThem) reported 18 minutes ago

  **** Telstra

• 
  PJ (@parkschiavello) reported 20 minutes ago

  @Telstra hey guys I need a little bit of advice… I moved over to Telstra for coverage I get one to nothing. Secondly I have horrific download/upload speeds, I was previously with Vodafone/TPG and the coverage was amazing + speed was fantastic, please help me with poor service.

• 
  Monky questing New Year (@BennyTheMonky) reported 21 minutes ago

  @Telstra Yeah it doesn’t. I wasn’t given a reference number. I was told by Emanuel (the person who took my call) all the details. All he told me was contact NBN and select options regarding damage. The result, well you can see that by the prior post.

• 
  Margaret Throsby💉💉 (@margaretthrosby) reported 21 minutes ago

  @PaulFletcherMP as Minister for the NBN can you explain why Telstra blames NBN for disconnection of my service when it was not requested and now tell me they can’t restore because NBN takes days. They blame NBN. I’m caught in the middle. Hopeless “service”

• 
  Arc (@au_Arc) reported 21 minutes ago

  @fidzeh @TPG_Telecom Yeah it's usually a provider issue which is due to them having certain things open and closed. The moment my mate swapped to Telstra it fixed all of his issues. Same modem, same house, same game, different provider.

• 
  MADAMEARTH 🌎🤬✊🏾❤️💛🖤🦠😷🐀🌊 (@MadamEarth) reported 22 minutes ago

  @Diane_in_SA THIS is becoming a huge problem!! I don’t have it. I’m with Optus. Is it seriously only with Telstra customers??! What’s @Telstra doing about it??!

• 
  Darkmyre (@darkmyregaming) reported 25 minutes ago

  @CatPurry9 Fwiw private whois details are pretty standard these days. Registering a domain without whois privacy just guarantees a ton of spam (including those damn "we're from telstra your pc has the virus" spam calls)

• 
  Monky questing New Year (@BennyTheMonky) reported 28 minutes ago

  I called Telstra to fix the socket, they told me “call NBN.” I call NBN, I get an auto directory and when I punch in the options I get auto hung up on. G f’ing G. So I’m guess it’s nobody’s problem. So I guess I’m stuck on my *** waiting till 2023 waiting for 5G for my home.

• 
  Mustapha Mond (@MustaphaMond73) reported 29 minutes ago

  @Telstra The customer service is really bad. I’ve called multiple times for an issue with my account and was told they’ll call me back or fix it but so far haven’t heard anything and the problem still there.

• 
  Marilyn Hadfield (@Hadfickla) reported 34 minutes ago

  @margaretthrosby Telstra? These poor people need a 10 to keep their jobs!

• 
  Gumleaf - 'Nutty Activist' : Mark Latham 27/7/21 (@GumLeafWhistler) reported 34 minutes ago

  @margaretthrosby @Telstra I stopped using Telstra about 15 years ago for similar reasons. Told to wait until I moved before I could apply so I wasn't cut off, then waited 28 days to get connected. Never used them since. Better service and saved a fortune.

• 
  Camsworld inc (@Cameron55731325) reported 35 minutes ago

  I swear to ******* god I've spent 40% of my time this week on Telstra technical support line hold

• 
  mgII (@mickgoodwill) reported 43 minutes ago

  @Telstra Naaa on 2GB radio a caller asked a question about their nbn install setup and the answer given was incorrect, just highlighting it and never trust media answering correctly.

• 
  Murdo.Max 🏴󠁧󠁢󠁳󠁣󠁴󠁿💧🇦🇺 (@MurdoMax) reported 44 minutes ago

  @EmRusciano @ItsBouquet @Telstra Thanks for the explanation, very useful... been getting identical SMS messages and, other than blocking and deleting, is Telstra able to offer users a means of resolution?

• 
  Jonny Sheeple (@jonnyA85193246) reported 44 minutes ago

  @margaretthrosby @Telstra I have a small mobile broadband for such situations. Other problem if your electricity goes down so does NBN- no landline or internet

• 
  FE Northex (@NorthexOCE) reported 48 minutes ago

  @Telstra you guys get called out on the news for your **** internet and now my wifi is worse, id love to get through 1 night without lag, disgraceful company

• 
  🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported 50 minutes ago from Sydney, New South Wales

  @Telstra It’s almost as if you want to make it harder to report it so you have fewer issues to track and resolve. #darkPatterns

• 
  Liam Getreu 🟣 (@liamget) reported 52 minutes ago

  Canceling my Telstra broadband. The guy asks “do you have any friends or family who would be interested in taking over the service?”

• 
  ❄️pixar jess (@melanchomical) reported 54 minutes ago

  @elee_bella I know exactly what you mean, had to settle for Telstra where I live and they were slow and inept. Still screws up every so often 🙄

• 
  Adam Garner (@agarner) reported 56 minutes ago

  @Telstra No. Why do you make it so hard. (1) buy online. (2) Your account is now locked please go to store to show id. (3) wait for lockdown to lift. (4) Visit store give id & am told to re-contact online support. (5) Online support says someone will call me back. Not feeling the love

• 
  iAinsley Pexton (@PextonAinsley) reported 57 minutes ago

  @ryan_milgate @EmmaKealyMP Had a couple love the bad spelling in the message had a call yesterday apparently from Telstra telling me they had to access my computer to stop the internet from being disconnected very push when I kept challenging him told me to hang up and it would be disconnected still work

• 
  Joanna Davis (@joannatdavis) reported 58 minutes ago

  Telstra says it will take a week to fix my internet. I have ADSL, which is usually near perfect. But after I reported static on the phoneline I now have no internet at all.

• 
  Pro Install Electrical Contractors (VIC) Pty Ltd (@proinstallelect) reported 58 minutes ago

  @Telstra Have Andrew Penn call me first thing in the morning, my business account is not working due to the incompetence of Telstra, we will be issuing a statutory demand on Telstra

• 
  Margaret Throsby💉💉 (@margaretthrosby) reported 59 minutes ago

  @PaulFletcherMP how do I get @Telstra internet service restored when they palm off responsibility to you for disconnecting my service? They say because of NBN it will take days. Quick to disconnect, days to reconnect. Hopeless “service”.

• 
  David Sanderson (@dizzylimit) reported 59 minutes ago

  @Telstra Not a customer, I'm referring to the recent ACCC court case against Telstra caused by Telstra promising speeds it didn't deliver.

• 
  RockStar (@RockSta10118815) reported 1 hour ago

  @margaretthrosby I hate those surveys because you may have had good service from that one person, but you may have waited 30 minutes to speak to them or the company just outright sucks (Telstra). The problem is you rate that one person as a 10 and the company think they're doing well.