Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Canberra, Brisbane, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Riggle
(@kevinriggle) reported
@isthelaststop @hdevalence @graue And they were like, “I don’t like Australian cell phone carrier Telstra, I’ve never even heard of them, I live in San Diego” or wherever
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Kent Parkstreet, Laird of ******
(@kentparktweet) reported
@Telstra Trying to cancel an account for a relative, I’m a signatory on the account. The app won’t register me, keeps telling me to tick the I’m not a robot box even though it is ticked. Your site has no options and your call centre is closed? Your chat tells me to get the app.
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Alex Makin
(@alexmakin) reported
@Telstra You do realise that speaking to Telstra Support is NOT how I imagined I would be spending this holiday?
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Gavin McDougall | 麥格文
(@getgavin) reported
from
Darwin, Northern Territory
@Telstra Hi Jo. John at Telstra mobile told me this is not true. Said I need to change my plan and pay $33 more to actually make the $5 add on for my watch. So again, back to my original point. So much for "premium" service. Ah well.
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dawn lambie
(@avava45) reported
@fifthgenaus @Nicolsonraea I could be so lucky! have had 4 different people tell me they will help me then don't. Telstra is broken
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Shan
(@shanon_p) reported
from
Sydney, State of New South Wales
@Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.
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Tom Hallam
(@thallam08) reported
@Telstra I doubt if either of these issues are unique to me. They should be fairly obvious on any iPad Pro with current OS. The first is an OS feature that’s not implemented by your app. The second may need an Apple Pencil to trigger, but I’m sure developer support from @apple will help.
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Alex Makin
(@alexmakin) reported
@telstra your roaming service in New York is absolute rubbish. Why is that? I trust you will provide a refund in recognition of your disgraceful service.
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Alex Makin
(@alexmakin) reported
@Telstra I don't have a case number. I was directed to the Telstra app which then directed me to telephone support - which is closed.
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Lute- Perpetually looking for home❤️🩹
(@axelated) reported
@alexmakin @Telstra Yeah. We had the same problem in NY. That’s why I just bought a Verizon sim there. My time and mood were too precious!
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Thrill Tweeter
(@thrill_tweeter) reported
@kentparktweet @Telstra “Thank you for contacting Telstra. To help us, in a few short words please tell us the nature of your enquiry......Did you say pancakes?”
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Tom Hallam
(@thallam08) reported
@Telstra Looks like theres a couple of bugs in your iPad app: - Does not support split screen - Turns the keyboard off when prompting for pin, making it impossible to log in. iPad Pro, latest OS, with apple pencil 2. You can pass this on to you bug fixing process.
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Tom Hallam
(@thallam08) reported
@Telstra No, I don't accept reverse workflows. It's your app not mine. Im not asking for help, I'm providing you with information about a bug in your app. You take ownership and take it from here.
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🐧 🐈
(@MrPenguincat) reported
Before telstra started doing their stupid plan updates I had 3 services with them. Now I have a grand total one 1. I thought stuff it my use doesn't warrant $60 a year spend. So it's now been ported to $10 a year provider lol
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Shan
(@shanon_p) reported
@Telstra Nah. I did my normal dance with Telstra. I ask for help (a point of contact), you folks go all like “speak to chat!”, I say no and lodge a complaint with the TIO as I have attempted contact and you folks haven’t resolved.
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SydneyCityTV
(@SydneyCityTV) reported
@ckmcnally1 I think you might be confusing it with the online radio station (which at one point, was run or at least sponsored/hosted by Telstra Bigpond) based at the iconic Sydney club? Also as it turns out, Doug Mulray was also a judge on Nine Network talent show "StarStruck" in 2005.
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The loveable Flameo 🥰
(@flameovsthecity) reported
****, my Telstra monthly contract bill have gone up $3 a monthly.. why I ask, WHY!!
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rojtel™
(@rojtel) reported
Hi there @amaysimAU is there an issue with call routing from Telstra? ... the last three calls from Telstra users have cannot hear anything on my end. Callers complain from the Telstra end 'didn't even ring, just connects and nothing' My device does not have volte enabled yet.
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Alex Makin
(@alexmakin) reported
@telstra is your support supposed to be a comedy routine? 61 439 125 109 disconnects when I choose to wait. I can't call via My Telstra app since it tells me to call your support. If I want Kafkaesque comedy I'd see a show at Broadway while I'm here rather than dealing with you
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Jen
(@hot_garnish) reported
@Telstra @NBN_Australia interesting that you have claimed to have fixed our micro dropout problem, cancelled the tech booking & yet we’ve lost service >3 times today. Makes it hard to work from home 😡😡😡
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Mr RMS
(@Mr_RMS1) reported
@Telstra Telestra I used to use your Internet and now I use TPG and it's terrible so I'm switching over to your Internet again to grind Fortnite yk surely fb???
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Edward Tremethick
(@edwardtrem) reported
@Telstra Well I guess you are terrible at phones, oh wait, that's @VodafoneAU
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Alex Makin
(@alexmakin) reported
@Telstra as said roaming is not working in new York city
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Chastiv
(@Chastiv2) reported
@CraigHill01 Your Indian friend rings me too. About various issues. Last time, when he told me about impending loss of Telstra connection, I thanked him, said they had contacted me a week before, and that the problem was being resolved. He seemed confused; not sure what to say... @drvyom
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Kent Parkstreet, Laird of ******
(@kentparktweet) reported
@thrill_tweeter @Telstra My mug of green tea didn’t seem to help. It’s already empty and the process is just beginning.
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dawn lambie
(@avava45) reported
@Telstra why would I even try?? just to be told 'can't help you'
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Alex Makin
(@alexmakin) reported
@Telstra To call a number that currently is not open due to time zone differences. Hardly a solution. I want this complaint escalated and someone to call me.
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Alex Makin
(@alexmakin) reported
@Telstra And nor do I want to waste my time with Telstra when I am supposed to be on a holiday. Your service is abhorrent, this is the middle of New York City - why is it not working?
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HG
(@hgo7627) reported
Lots of people suffer from utility exhaustion, dealing with Telstra, water, electricity & gas companies. Today I had to deal with @Telstra; first time in many years. IQ4 box stopped working (I get Fox through Telstra). Told them it was not working and had been playing up for /1
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Alex Makin
(@alexmakin) reported
@Optus can you confirm if your global roaming works in New York City? If so, can I sign up online? How long will it take to transfer? While I have been a @Telstra customer for over 15 years - it is clear they are purely incompetent.