Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (52%)
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Phone (28%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (5%)
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TV (%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Sydney, Sale, Burnie, Germantown, Adelaide, Brisbane, Basket Range, Wollongong, Pittsworth, Port Macquarie, Gilgandra, Townsville and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Stilgherrian
(@stilgherrian) reported
@Telstra Hi Ollie, I don’t know that there’s any need to follow up. I know there were supply chain problems, and hey it’s in the system to be shipped now. But I’ll DM you the order number anyway. :)
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AngryNana
(@AngryNana4) reported
@PerrettReport Yep. if not ‘Telstra’ then ‘Microsoft’ or the ‘Tax Department’. I usually say “What a coincidence, my husband works for Telstra/Microsoft/ATO. Hang on, I’ll get him”. They hang up immediately.
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Noel Guillaume
(@glenmore5) reported
TELSTRA -organised an NBN for Mon 4/1,then ring to cancel and change to Fri 8/1 - now have a msg advising that the appt is Jan 18th - WTF is going on TELSTRA !!!!!
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Lawrence Finn
(@Hipcatprintery) reported
@PerrettReport Ignore it as Telstra no longer take or make calls. @Telstra Anyone at Telstra making calls is a fake. As far as I can tell if you call Telstra they hang up. I now have a complaint with the telecom ombudsman as you cannot contact any Telstra departments and they do not call out.
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Yasmin Khan
(@bilkees) reported
Come on @Telstra - what’s the point of paying for a platinum service and still sitting on the phone for more than hour and then you’re supposed to ring me back - and it’s nearly another hour gone - and I’m still no closer to a resolution....I’ve got things to do, dammit!
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Belindasmilne
(@belindasmilne) reported
@PerrettReport Yep. Heaps of times. Windows too (I’m a Mac user) I usually tell them “I’m not with Telstra and neither are you” If it’s Windows I tell them “the only Windows around here have curtains in them” These days I let the answering machine get them (they always hang up)
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Jane Lomax-Smith
(@DrJaneLS) reported
@Telstra Nice to hear from you Stacey. You are #15 at Telstra who has been on this very small problem.Why will my plan not allow iWatch to join my mobile for $5/month. I presume you can see thread and last message 24/12 despite several DMs from me asking if staff were back at work.
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Racheal Leigh
(@bollycise) reported
Yet again am having email issues courtesy of @Telstra, except this times it looks like they might have deleted my accounts. Will not be happy if that is the case. 🤬🤬🤬
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Nat Hof
(@heyhof) reported
@Telstra i’ve been trying to run 2 business from home since July 2020 and every single day our internet continues to drop out and Telstra is NOT providing any service at all!!! We need to fix this ASAP
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Jewals6
(@jewals6) reported
@glenmore5 Telstra has serious communication issues. your not alone it’s widely experienced. NBN people on the other hand have people skills
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BigDelboy46
(@BDelboy46) reported
@Singh02017 @Telstra @Telstra_news If you have trouble with the telcos, wait until you need to speak to NBN and Telstra, one in India the other in Phillipines, impossible as English is poor and basically they don’t speak to each other. Bring call centres onshore!!
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Uncle Susanne
(@UncleSusanne) reported
@Telstra @arpasquill Shame Telstra never actually answers the customer service lines so customers can't even find out if something is a scam or not.
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CiceroConsultancy
(@CiceroConsulta1) reported
@Bannerzz1 @Telstra @Optus Big storms headed my way and the signal is so **** I can’t even check the weather radars🤬
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Aidan Pitt 🇦🇺
(@pittyy__) reported
@Telstra still having trouble Jo, trying to GAME but having to use my hotspot....
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Racheal Leigh
(@bollycise) reported
Just confirmed with an employee that there is a @Telstra outage but no one is available overseas to fix it. Go figure. 🙄
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allyann
(@me_allyann) reported
@PerrettReport Just ask them if they can identify that they are from Telstra by telling you what plan you are on. Then they will hang up.
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Mit Lenoroc
(@Tim_Coronel) reported
@MondayStory my permit couldn't be read as it was on my phone and the spot the police chose had no mobile coverage! Luckily my partner's phone is on Optus (I'm on Telstra) and she got enough signal to download hers.
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Brian La Roux ⚙️ ANTIFA engineering dept.
(@BrianLaRoux) reported
@AWuornosFan My parents' house got around that issue by having two phone lines (but we never gave out the second-line number to anyone). Having to pay 2x line rental to Telstra for a convenience we take for granted today!
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Anil Singh
(@Singh02017) reported
@GawthorpeNicole @Telstra @Telstra_news Well said Nicole. I have someone from Telstra on message at present. So it was only a 4 hour wait not 4 days like you. Sorry to hear about your issues with Telstra, Nicole.
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Matt
(@mattoftheridge) reported
@Telstra Have you actually used the links you suggested? It runs a test on the internet connection I am connected to at the time. Obviously it's a going to say everything is ok. You cannot run a test on a connection that is not working.
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💧Shiv 😷
(@BLShiv) reported
@PerrettReport I don't have Telstra service... thick Indian accent "Steve" ringing to cut off my NBN service... "yeah bud if you can identify this sound" *click*
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Anil Singh
(@Singh02017) reported
But the biggest idiot here is me, as I have been paying their exorbitant premiums for over 20 years! @Telstra @Telstra_news
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Noel Guillaume
(@glenmore5) reported
TELSTRA -organised an NBN for Mon 4/1,then ring to cancel and change to Fri 8/1 - now have a msg advising that the appt is Jan 18th - WTF is going on TELSTRA/NBN !!!!!
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CiceroConsultancy
(@CiceroConsulta1) reported
.@Telstra mobile broadband is total ****. Try .@Optus instead.
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Jane Lomax-Smith
(@DrJaneLS) reported
If anybody from @Telstra is working I am still awaiting a connection. So far I have been told it doesn’t work and will take several weeks to resolve, it has been resolved , it may work if I change my plan ,and the problem is being escalated to a TIO what ever that means
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paulinefetaui
(@mspaulinefetaui) reported
@VodafoneAU I am sorry to say, but your customer service, troubleshooting knowledge has deteriorated significantly. Your now at #telstra standards... Seriously 😒
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Matthew Norris
(@Mattamrok) reported
@Qantas And Telstra are having same issues with scammers trying to get details
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Ian Yates
(@IanYates82) reported
@PerrettReport Yep. Scam call. Clumsy wording like "Nbn from Telstra". With *any* unsolicited comms - phone, email, bank, whatever - use your own means to find contact info for the provider in question and call them back If there really is a problem then you'll get help. If no problem, u r safe
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Bannerzz For Liberty 🇺🇸
(@Bannerzz1) reported
@CiceroConsulta1 @Telstra @Optus Having issues again Cicero, what a bummer, I know how it cuts into your fishing.
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SaveSydneyfrom$¥DN€¥
(@savesydneyfrom) reported
@telstra. No reply to My Telstra messaging and too many barriers re tech help calling do trying here 1/