1. Home
  2. Companies
  3. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Cook, Sydney, Tullah, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, and Bunbury.

CityProblem TypeReport Time
Cook Phone 9 hours ago
Sydney Internet 15 hours ago
Tullah Phone 20 hours ago
Sydney Internet 1 day ago
Brisbane Internet 1 day ago
Mangalore Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • HarrarLongberry
    Harrar Longberry (@HarrarLongberry) reported

    @ChristineMilne As long as he can blame Telstra on his wife not being able to contact him, the man is dark down drunk happy

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra All Tesltra customers need compensation for the outage - the phone bill for that month period needs to be waived and a payment of about $500 given, Vicki Brady is on $8 million a year!!!!!!!!!!!!!! CUSTOMERS SUFFERED A LOT WHILE SHE WAS PLEASURING HERSELF OVERSEAS.

  • peeeengry
    fanpengry🐧 (@peeeengry) reported

    Looks like Neil really was behind the Telstra outage. He literally sealed off the network. And no, I’m not just trying to seal the seals because penguins happen to be seal food. What am I saying. #neiltheseal #telstra

  • TweetTreet
    Tweet Treet (@TweetTreet) reported

    @tim_blee Regardless of the $20,000, you know all systems run on Telstra including eftpos, systems etc?? Your comment sounds rather dumb that you keep emphasising the phone not working

  • DissentingS
    DissentingSkeptic (@DissentingS) reported

    8 is a cult number com. But it's 17 in reverse ! more ****** psyop hoaxes ! Exiting their actors. They played silly games messing with minds shutting down Telstra for a day. People need to switch off from the asshats hoaxes. It's Venusians behind it. They are sick in the head.

  • Sarisasand6rzp
    Sarisa sandy lindsay (@Sarisasand6rzp) reported

    gang Thailand Australia business online my location data internet WiFi Optus Telstra’s Vodafone unknown network my location gang student be I Ning university NSW Vitoria Melbourne Australia

  • StupidOzzies
    Land of Stupidity (@StupidOzzies) reported

    Chinese Hackers are Trained in Australian Universities. If they wanted to Telstra would be down forever plus all other Communications in Australia. China dont need Missiles to wreck Australia. They have an Army of Hackers and there Submarines will rip up all undersea cables .

  • Berts_Folly
    Rob Ryan (@Berts_Folly) reported

    @winty1976 @blowingtom2 @Kerrynne_Liddle It's odds on that many Telstra executives face serious questions about the outage. People 'test driving' or other 000 emergency system indiscretions will inevitably attract scrutiny during this period.

  • WInsufficientia
    WestInsufficientia (@WInsufficientia) reported

    @Totally4yeah @PaulBongiorno Telstra is a PRIVATE CORPORATION not a govt institutuon. LNP with Hanson (Ind) in 1997.. partial sale & 2006 with PHON support.. FULL sale! That’s why it’s NOT a good idea to PRIVATISE VITAL INDUSTRIES (communications banks etc)! Labor STILL dealing with/fixing LNP/PHON MESS!

  • peterke60628957
    peter kenny (@peterke60628957) reported

    @strangerous10 @BConn39 Nationalise Telstra again. We shouldnt have to put up with this ****.

  • controlreversal
    freedom86 (@controlreversal) reported

    @AllBiteNoBark88 Unless you are with Telstra and the ******* system doesn't work.

  • Qldaah
    David Marler (@Qldaah) reported

    Listen to me. Telstra CEO Vicky Brady losing her job might make you feel better but it won't help improve the system. I've seen this scenario play out multiple times throughout my ITC career. Someone else comes in & it's Snakes & Ladders. Listen to the technicians. #auspol

  • hellenomania
    Giordano Bruno (@hellenomania) reported

    @NetworkChuck Hi mate Australia just had its national network carrier Telstra go down because it lost time Sync. SOmething I know you would be interested in with server time sync videos in the past.

  • GregNordo
    Greg North (@GregNordo) reported

    @AngusTaylorMP Not only that, for every white person in Australia doing a job, there's 30 of them offshore doing a poor job (Telstra , all top 4 banks) that could be done with a hand full of school kids with better outcomes. What you gonna do about this?

  • inandaway
    Lights On The Hill (@inandaway) reported

    @mackaysuzie “Brady said that for a 1100-kilometre cable connecting Syd, Melb, Canberra Telstra needed to issue: *3000 land access activity notices *1700 land access surveys *1100 construction certificate notices *171 cultural heritage and environmental surveys”

  • grtdane
    Dane Trethowan (@grtdane) reported

    @RizviAbul Sale of Telstra wouldn't have made much difference, if its a software issue(may very well have been) then the problem remains wregardless of the owner. Perhaps what you mean is the Government should have held on to the networks the Telcos use.

  • johnmartin_au
    JM (@johnmartin_au) reported

    One software defect took down mobile calls, regional trains, freight and EFTPOS for a day. 333 welfare checks over failed Triple Zero calls. Telstra will fix its process, the harder question is national: how much of our critical infrastructure hangs on single points of failure? JM #Telstra

  • WilliamOneHawk
    William Hawk (@WilliamOneHawk) reported

    @SkyNewsAust Ah…yes…another load of Sky News drivel - as even the half-wit Senator Kerrynne Liddle has now apologised for posting a falsehood on social media attributing a death of an individual in South Australia to the Telstra outage.

  • KymRob25112
    rob2511 (@KymRob25112) reported

    @BLUE04699289 @Ron__Jon8s Thanks...I think we are... My neighbour has a personal SOS ..it doesn't work when Telstra goes down...and the battery runs out searching. Meanwhile ABC interviews people inconvenienced at airports.

  • MarinaStehle
    Marina Stehle (@MarinaStehle) reported

    Regarding @Telstra outage recently.... looks like were 'hacked' i think this is an insurance claim. So insurance detectives will make hackers cough up to reimburse those affected. If people wait until insurance case is processed, just put in your claims to telstra, and in due course you will be generously reimbursed by culprit hackers responsible after insurance company processes this case. I suspect Chinese government, so they have lots of money to reimburse everyone. @VictoriaPolice

  • 009Bloom
    wisteria_bloom (@009Bloom) reported

    @SkyNewsAust Is it true the outrage was due to the technical side of Telstra being handed over to contractor companies in India, and the “Telstra” mangers who look after this area are also located in India!? There are very few Australians left to work on our own network here is Australia!

  • BritIndividual
    DespairingIndividual (@BritIndividual) reported

    @Telstra My internet was offline for 12 days (unrelated to recent mobile outage). I was repeatedly told by the techs that I would receive a proper refund for the mussed time. You have now only offered $14 and your support chat keeps closing the chats!

  • SofiasSnippets
    Sofia 😷 (@SofiasSnippets) reported

    @MikeCarlton01 @Telstra My service is still intermittent.

  • danbengol
    Dan (@danbengol) reported

    @daz930 @TerenceMcCart14 Costs for the land from Council. The advertising revenue more than covers the network costs and is a profit centre for Telstra. Since suburban ones would be running at a loss, but under city/CBD highly profitable. Run mix of Telstra and 3rd party advertising.

  • BNWishere
    Narrative Faultlines (@BNWishere) reported

    @EVERALDATLARGE As ever, @australianlabor will hide behind "the responsible use of taxpayers' money" not to use targeted ownership to regain parts of Telstra. What happens there is another outage? Is it acceptable to just let people die? Don't think so.

  • jillian_twigger
    Jillberry Sunshine (@jillian_twigger) reported

    @daytona7th @tim_blee Lol yes good thinking, and we keep a ‘burner sim’ at our food truck in case Telstra goes down, but then sometimes it’s the actual till system that goes down ie ‘Square’ and then it’s ’offline payments’ which doesn’t work for tapping with phones anyway 🫪

  • Philssay
    Question (@Philssay) reported

    If telstra can pay this woman Mullins every year . Then surely they can stress test their system to the point where they don't bring down the communications system across Australia .

  • nathan_knows
    VersionNaught (@nathan_knows) reported

    @strangerous10 A lot of people forget the NBN was in part to shift the fixed broadband service monopoly from Telstra.

  • check307
    Kmac (@check307) reported

    Brady Telstra CEO a $6 mill annual salary last year. This is obscene and why we the consumer is experiencing increased costs for no service . Try and phone in a billing complain. These salaries are wrecking the Australian economy. Why shouldn’t the workers want higher wages . WHY

  • deniseshrivell
    Denise Difficult-Shrivell (@deniseshrivell) reported

    The Albanese Govt is clearly trying to shift full blame to Telstra for the outage - when it's actually both major parties who have set the regulatory frameworks which allows Telstra to operate #auspol