Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Launceston, Melbourne, Sydney, Adelaide, Brisbane, Mandurah, Perth, Gold Coast, Yendon, Hobart, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Launceston |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Adelaide |
Wi-fi | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Tunn
(@Robert6420) reported
@Telstra Is replying negatively to Telstra on their big plug Twitter ad the secret to getting a customer service response from Telstra? It's the only thing that has worked for me, and it seems a number of other customers.
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🌱💧Mark Plackett ♻
(@MarkPlackett1) reported
@barobertson111 Telstra tries to capitalise on their FTTN boondoggle and battery technology was a part of that problem don't be fooled it's $80m a year in fossilfuel emissions we don't need to have FTTP is the answer
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Rotates
(@RotatesAU) reported
@BhraxFN They are the worst company I’d rather sit on the phone to ******* Telstra ******* support for 12 hours
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Matthew Hollinger
(@maquerade1210) reported
@Telstra due to ****** customer service and my new service being cancelled on your end without telling me after me being a customer for over 4 years ima have to leave .
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Foxtel Help 📺 🆘
(@FOXTEL_Help) reported
@daveobrien1074 It may have yet to be updated on the wider Telstra network in your area, however that is the best place to check for any updates, as this error indicates there is a cable outage so Telstra will need to investigate and will provide any updates to their investigation
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Andrew Rutherford
(@Sidorakh) reported
@MagazineAmplify Yup. The only reason we all still get those scam calls from "Telstra" and "Nicole from the NBN" is because they work. They might sound stupid to us, but, enough people fall for them for it to be worth it, so they keep going
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David O'Brien
(@daveobrien1074) reported
@FOXTEL_Help @Foxtel_Group @Telstra u both r pointing fingers at each other. I called telstra yesterday, they tell me to call foxtel cause it is a Foxtel issue. Now Foxtel are telling me it is a Telstra issue. What a clusterf#$k you both are
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syousef
(@SammyYousef) reported
@XboxSupport I've been locked out of resubscribing to Game Pass since 1 March when my XGPU purchased through Telstra expired but was not properly cancelled by them. You won't help with "Partner Billed Subs" and now ghost me. Why wasn't I warned this could happen when I subbed?
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Dylanger Daly
(@DylangerDaly) reported
@littlesteve @chronic Awh man, c'mon Telstra MVNO AldiMobile 🥺. Optus's 5G Home Broadband is great (there's a secret tab, pull it down and you get adb into root), got ~800Mbps with that Non-SA. I'm yet to see 5G on my phone tho, I assume because El Cheapo Aldi
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Tylah
(@TylahHeil) reported
@Telstra I don't have a case number, online support doesn't give me one and they don't seem to understand the problem. My modem is being throttled down to ~1mbps up/down because it thinks it has been moved outside of my residence, but it hasn't moved at all.
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hellojohnbuck 步克强
(@hellojohnbuck) reported
@Telstra need 2 call me 2 update stalled NBN connection. Always asked for my DOB. I say no. That's info that can be hacked. Then they ask for a Billing ID, who knows theirs? They close out the call because I can't be ID'd. How about my Customer Number? Pls change this routine.
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ElleBell 🌻
(@ElleBellsy) reported
@chrismurphys I went to the minister for my Telstra issue - but that was because I was put in Telstra jail for something I didn't do. Magically it was all resolved when the minister's office came calling.
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Jackie French
(@jackie_french_) reported
@rizvie @Telstra Sadly posting on social media may not fix the problem either. Telstra no longer has the staff nor the capacity or willingness to fix many problems, nor the managerial efficiency to maximise what they have.
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Peter Worthy
(@petewnr) reported
@skyedoherty @Telstra That’s exactly the issue. We have had many chats with people online but still kept getting text messages where clearly they had not checked the history.
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Nic 🐝 🌻
(@atwanderlast) reported
@bananman1234 See if u can get a free trial first or if ur a Telstra customer u can get a better deal. Other wise unless ur a sports nut it can be expensive.
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Steven Bennett
(@BennettSteven) reported
@Telstra internet in Leichhardt NSW intermittent since Thursday , outage website not updated since Friday 18th, what is going on?
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Never Forget
(@NeverForgetCS) reported
@AndeeyC @Telstra That is crazy, Hopefully someone can help you out that sounds terrible.
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John salmon
(@privateselect53) reported
@Telstra Lisa. This is unreal. When you going to fix the problem. Why am I only getting messages and no service.
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most distinguished
(@Robertlloydjone) reported
Honestly, has anyone else’s internet gone to **** since #telstra had gone to 5G ?
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Doctor John
(@DoctorJ69852439) reported
Had a power outage and because the anti 5G era have destroyed the local Telstra tower, had to leave town to report it. Thanks anti5gers
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Mavis bickerton
(@yellowaura68) reported
@ItsBouquet @BelindaJones68 But following that @TheGoodGuysAU proceeded to ask phone number for previous custom. Pretty normal. But the salesperson said your with Telstra we can offer you a better deal. Poor form good guys don’t use our records for promotion it’s sleazy and tacky.
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Luco-Roo 🇦🇷 🇦🇺
(@Lucho_Roo) reported
@TPG_Telecom has the worst customer service I've experienced so far. Worst than Telstra and that's something not easy to achieve. I will do my best to spread the word so they can lose as many clients as possible
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Robert Tunn
(@Robert6420) reported
@Telstra Fix your customer service business model, it is absolutely terrible.
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Skye Doherty
(@skyedoherty) reported
@petewnr @Telstra It’s a never-ending loop. We’re looking to switch. Our internet slows to 2-4mps after rain, every time.
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Peter Worthy
(@petewnr) reported
@jackie_french_ @Telstra Oh no. I can certainly see that happening. We were using online support chat but would still get sms messages that did not take into account discussions we had even days before.
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Jackie French
(@jackie_french_) reported
@TaniaGillham @kerruth01 Thank you! Telstra once again reduces me to tears. We desperately need the phone, wait for the promised help that never arrives when they say it will; then they demand the saga repeated instead of looking up the record. Most inept business ever?
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BlackRose 태리 🌹🌹🌹
(@theReaper2389) reported
@talk2GLOBE as ****** service as always. Their bot CS is so infuriating. Did Telstra really backed out?
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Jackie French
(@jackie_french_) reported
@Telstra Telstra is having issues with services, maps, information, services, lack of staff, poor management & inaccurate information that can't be corrected. We are having problems with Telstra. I'll DM. Also begin work on 'Telstra:the musical tragi-comedy.'
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lara
(@obxctrl) reported
@Telstra my wifi is really slow or sometimes works, is it down anywhere in australia or something ?
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Jackie French
(@jackie_french_) reported
@TaniaGillham You mean if you complain about their lack of service, insufficient staff and ignoring medical priority Telstra can just ban you for telling the truth?