Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 11: Problems at Telstra
Telstra is having issues since 01:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Townsville, Adelaide, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Brisbane |
||
| Sydney |
Phone | |
| Townsville |
Phone | |
| Adelaide |
Wi-fi | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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yarramundafarmer
(@yarramundafarm1) reported
Hey @Optus I thought buy switching from Telstra I would receive some better products and service, and after signing a contract and the device wasn’t sent when it was meant to be, your answer is to go through the whole process again and have no internet service for another 5 days
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safio
(@fckeduplola) reported
@abcnews Seen people buying lots! We've to add more gst and more carbon tax. Sell more alcohol and more cigs. Tax relief to crown casino and teck. Heavy fines to middle class- if still existed. Pay telstra 4 no service. Build more KFC.
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Tony
(@TonyIKnow) reported
@Telstra Just so you know; it took 40 minutes to fix a simple bill mistake.
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Vicky Spencer
(@seizetheday2012) reported
@Telstra do you specialise in creating mazes and bot chats specifically to keep your customers online for hours at time without solving the issue. You really should have an award for this...
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Black Dog
(@Rosie72988852) reported
@BTC_Chopper Worked on Telstra network
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TheRoadknight
(@RoadknightThe) reported
Download speeds of 0.1 mbps to 1.0 mbps again today. Champion effort, Telstra. Champion effort. (and one hour in a 'chat' trying to get them to fix the problem, with the best solution: "Try turning it off and on again". I kid you not.)
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Vicky Spencer
(@seizetheday2012) reported
@Telstra please tell me how I am supposed to rectify a issue from overseas when your prepaid sims do not allow for overseas roaming and I need to provide a code sent by text to verify my account? ridiculous
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callingoutfakepeople 🇺🇦
(@callingoutfake5) reported
Connie ID D251325 (with a serious attitude problem) informed me that NBN want access to my property to fix my internet issues. Maybe someone will actually TURN UP THIS TIME ... because i waited in on Tuesday and NOBODY TURNED UP or CALLED ME !!! #Telstra @TELSTRA
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𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶 🇦🇺
(@ms_dingo) reported
@RoadknightThe i had a problem a few weeks ago. i tried rebooting the router several times. the one for the ISP. then as a last resort i unplugged/rebooted the nbn router that telstra supplied. and that fixed it
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Taziplier
(@taziplier) reported
@Telstra can you please fix the signal in Forbes NSW because our tower keeps cutting in and out
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Tony
(@TonyIKnow) reported
Unarguably @Telstra has THE worst customer service of any company. FIVE incorrect bills in a row. All 'resolved' until the same problem the next month. Always promises of "we've' fixed it". Just never choose Telstra. On DSP: tried increasing my bill $20 p/month. No reason.
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North East Tesla
(@NE_Tesla) reported
@C4RL0SPR @BLKMDL3 @Tesla Yeah…. If Tesla can make customers pay for paint why wouldn’t all them do it. Rivian is doing it too. Too bad Telstra paint is notoriously bad.
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Deb Campbell
(@samsplace9) reported
@Telstra Sorry no. I do not trust @Telstra at all. I have been repeatedly lied to, conned, dismissed and bullied through this process. As we all so often are by your 'Customer Service' which is a disgrace. For the fifth or is it sixth time: Reissue my account.
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Crowded_Howes ☣️
(@RJ_Howes) reported
from
Melbourne, State of Victoria
I have rarely received scam calls. Interesting I am now getting multiple a day. Scam: I am calling about your Telstra internet. (I am with @Optus: not a recommendation btw) Rob: Did you say 'Telstar'? Scam: Telstra. It's an internet service provider. Rob: Oh is it?
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TheRoadknight
(@RoadknightThe) reported
@Telstra As mentioned in my tweet: "(and one hour in a 'chat' trying to get them to fix the problem, with the best solution: "Try turning it off and on again". I kid you not.)" I think that's a 'yes'.
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Anomander 😈🐨🦎🐵💚🐀🌈💉💉
(@anoman64) reported
@intern_amanda1 Never been called. Never been asked. My old landline was always a silent number. I do get a lot of calls and SMS's from Telstra, Amazon and the ATO, however.
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trix
(@trixfnt) reported
@Telstra This is only recently, maybe the past couple weeks. No this is the first time I have contacted anyone about this issue.
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June Cassidy
(@junith81) reported
@Telstra The tablet can find the network. It just won’t connect
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David Clarke
(@Mozarticus) reported
@7RockLists @Optus @Telstra Jesus.... I'm on prepaid mobile as I never call anyone
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Paul Usher
(@paul__usher) reported
@Telstra Whilst I appreciate the effort you’ve gone to, there is nothing else really available, there are no “technical issues” it is just now a fact that 5G in the office is one sided.
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Luke
(@lukeperry85) reported
@JoshFrydenberg isn't that the guy that made housing unaffordable, ruined aged care, sold Telstra, cut taxes and ruined the budget so we'd have this massive debt? Surely you wouldn't be happy standing next to the cause of all your problems?
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Vicky Spencer
(@seizetheday2012) reported
@Telstra Thanks, I have an email contact in there already, other agents were able to send the code to the email. This one agent insisted he could only text me the code.... I have spent from 11:20AM today until 14:30PM trying to resolve the issues..
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James Dumay
(@i386) reported
I don't think you should pay overdue fees to @telstra when their payment portal was broken
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Dave
(@Dave_SAFC) reported
@TG_Footy_Tragic Yeah that’s understandable. I watch a few AFL games plus some basketball. I’m also a Telstra customer so at the moment getting it for $15 per month.
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blank
(@MarconiBalls) reported
@Rosie72988852 It's a problem with the website not accepting connections from a mobile device. Nothing to do with Telstra
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Alex
(@cookay) reported
@Snake405 @theheraldsun Do you have to stay with Telstra for some reason? They have the worst prices of all the telcos
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Kumar Ghetia
(@kmghetia) reported
@Telstra such an unpleasant experience with Telstra today. I want to issue to be investigated by your compliance team.. lies unprofessional
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Vicky Spencer
(@seizetheday2012) reported
@Telstra and that was just today, added on to the hours I spent the other night also trying to resolve the same issue. The message on My Telstra app which you are always directed to, starts with a bot, finally get an agent, finally get to resolving things then get cut off.. AGAIN
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Lee Maynard
(@chubacker) reported
@andy_penn That's your focus?. FFS no wonder they are getting rid of you. Please advise an exit date so I can arrange for a celebration cake to be sent to every telstra customer who has had the unfortunate experience of you as the CEO. Please leave asap.
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Tony
(@TonyIKnow) reported
@Telstra If you look back on the customer service chat, frankly it's a joke. I've contacted you 5 time in 5 months about an incorrect bill. You changed mine from $110 to $130 without notice; then we settled on $115, and I still get incorrect bills. It's a joke.