Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (8%)
-
E-mail (8%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Coleyville, Adelaide, Brisbane, Newcastle, Perth, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville, Albury and Bunbury.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Melbourne |
Phone | |
| Coleyville |
||
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra I’ve told you There is no problems in your area There plainly is So fix it I have 10 services with Telstra why because Telstra is all we have in the Bush Can’t even get NBN
-
Matt
(@thethorpstar) reported
@Telstra Good afternoon @Telstra @andy_penn . Just wondering how long should I wait for a call back regarding a service (or lack thereof) complaint. The complaint was made 8 days ago and I’ve had several of your consultants tell me it will be ASAP. Are there that many complaints to sort?
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra Now I’m just gunna laugh Got all that CellFi in the house with the Telstra recommended antenna One in my Ute One in my truck Because Telstra are too incompetent to get their service sorted
-
Sharon Livingstone
(@SharLivingstone) reported
Hey @Telstra why are we forced to use the MyTelstra app for support when staff have been instructed not to act on requests for support? The complaint I made on 18 May was never acted on despite daily contacts via the app. Even after I had a case number - no action was initiated.
-
Matthew Selby
(@mselbyLFCSC) reported
from
Adelaide, State of South Australia
@TKoutsantonisMP sadly I think the @VincentTarzia interview on ABC has just had an equal for being bad!!. The @Telstra guy was amazingly poor.
-
anna sublet
(@subbie) reported
@Martyfields @FatherBob Ha! Had approx seven hours on phone to Telstra on Friday, simply to cancel a landline where no-one even lives! Still has not been done, but they managed to disconnect the WRONG landline, which we can apparently never have again. Unbelievable. Good luck learning Chinese.
-
barecravings
(@barecravings) reported
@Telstra Your staff are unhelpful and rude. This is not the first time and after 30 years im tired of being treated like an idiot. I have placed a complaint and will be switching as soon as i can.
-
💧🌱 🌈A J Devantier
(@AlexDevantier) reported
@Telstra I don't have the app as I'm a belong customer, it's irrelevant you have been contracted to fix this tower and you have failed, you report it
-
Robert Hudson
(@manaz_d) reported
@davidcrisp666 @Telstra Wow. Just wow. You'd think customer service was hard or something...
-
Mags
(@magthered) reported
How long does it take to fix that useless NBN? @Telstra been out “fixing” it for past 4 days.. So over it.. Happens too often in the STH East.. Bet we don’t get compensated for the missed days on our bills hey? #scabs #hurryup
-
𝐂𝐚𝐭𝐞
(@nyy_cate) reported
@magthered @Telstra We lost service in our estate for a week and a half last month. Lol
-
Niyaga
(@sailclad) reported
What's the go @D_LittleproudMP I have seen a large number of mobile towers go up in regional WA in the last decade or so. Now, no one likes Telstra don't get me wrong, but now I have nearly uninterrupred mobile service as I travel
-
barecravings
(@barecravings) reported
@Telstra I'm so tired of having these fights with your staff. if the girl, for one minute, stopped talking over me she would know what i was trying to say. i have a whole email chain talking about my issue and she wouldn't listen or let me talk to a supervisor. 12274684
-
Calmette Lahoud
(@KingCalmette) reported
@Telstra is a garbage company I have place a order for NBN twice and they never showed up leaving my high and dry. Now I comtai tech support and apparently I have used 200GB and that's why I can't use internetat all 10 min to load a Google page guys be very careful when dealing..
-
David Crisp
(@davidcrisp666) reported
@manaz_d @Telstra Just wait until they ask you to mail it back to them and then claim they never got it and so try to make you pay for it! despite delivery proof from Australia Post and confirmation that the address is the correct phones return address.. that was fun.
-
Anthony Eales
(@ants000) reported
.@Telstra proves itself once again as the worst customer service company in Australia. My partner's SIM still hasn't been activated after a month. She's been charged $50 for a month she didn't use and about to be charged $50 again for no service. #TelstraHell #TelstraSucks 😡📱👎
-
Punesh AB
(@iampunesh) reported
So @Telstra keep trying to charge me for "White Pages" since Oct last year, and I have no idea why. I don't have an account with them, yet they keep taking my money. Been in-store twice, and still no resolution. Is this worth getting legal advice for?
-
🚁BrendanDwyer #Veteran
(@Dudebank) reported
Telstra CEO on #ABCcapitalhill responding to @D_LittleproudMP . I’ve done 2 massive road trips around & through Australia & Telstra and Optus are guilty of collusion. Travellers require both services through a series of towns. It’s clearly planned by the telcos. Big safety issue
-
Charlie Sheehan
(@pauliewalnut) reported
@D_LittleproudMP @Telstra So instead of whinging and “should this, should that”, why don’t you fix it ? You’re in Govt
-
Susan Price
(@NSWGR8022) reported
@D_LittleproudMP @The_Nationals Telstra is on a hiding to nowhere. Crap management, poor culture. They have a management culture that punishes innovation and have wasted hundreds of millions on digitization which has failed. Market share falling, customers unhappy and poor quality. #auspol @PaulFletcherMP
-
Jaans
(@WoestynKat) reported
I'm sorry @Telstra, but removing 5G access and any form of data rollover from your $150 prepaid recharge is NOT a better customer experience not more value! #telstra
-
Calmette Lahoud
(@KingCalmette) reported
Cont. When dealing with @Telstra they have bad service and skills I have the emails which show all details and what has been said and they have booked app and not showed up wasting my valuable time. They definitely sneaky and you can never get through to them.
-
💧🌱 🌈A J Devantier
(@AlexDevantier) reported
@Telstra mobile tower next to MacArthur Victoria 3286 post office is down and has been for sometime, it was promised to be fixed last year, this is dangerous as a bushfire prone location 200 metres away I get -101dbm @JaalaPulford see if this works
-
barecravings
(@barecravings) reported
@Telstra, yet again i have been let down but your big company. As soon as i have paid off my phone i will be switching to @Optus. 30 years with you and nothing...
-
Pez
(@LePezzamystic1) reported
from
Melbourne, State of Victoria
Hi @Telstra I wonder if you're aware that a spam calling site purporting to represent #Telstra about a spurious technical outage. How can we block or shutdown these sites, given they display as a private number?
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra Your kidding right I can see no less than 3 yes 3 towers yet I have all these issues
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra We have been and keep getting there is no problems
-
Robert Hudson
(@manaz_d) reported
@davidcrisp666 @Telstra I spent 30 minutes trying to convince them that I actually have a phone on a plan. They keep denying it, saying I'm just paying for a mobile service, but no phone. The phone's completely dead. I guess I'm about to test backups...
-
Sam
(@iwashere33) reported
@Telstra Yep, even tried the app and all. Seems like an obvious problem but i guess it's just in the too-hard basket huh
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra Seriously ? It’s all through the Bush in WA I’ve complained and whinged and ******* about the second rate service we have in this country for a long time @Telstra if a 3rd world can get it right why can’t you ?