Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Perth, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
||
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Gohahwei
(@Gohahwei1) reported
@trevorlong @andy_penn My attitude was ******* fine until I was subjected to an afternoon of sheer bastardry by Telstra. Now I'm ******* ropable. And pious middle class arsewipes playing the miss manners card are overdue for having their faces acquainted with the footpath. **** off!
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Alison Thomas
(@whingingchicken) reported
Hey @Telstra, my rural village has been completely without internet for four days. We don’t get mobile coverage, so you’ve got a bunch of people out here with no way to call for help in an emergency. We keep being told there’s no outage. How the heck do we get some actual help?!
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Dave Hall
(@skwashd) reported
@Telstra I don't think it will help. The rep handling the complaint when I thanked them for the boilerplate response from legal and asked a real answer to my question.
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Mav
(@mavtchl) reported
@Telstra your mobile data in Nelson Bay is worse than out the back of Bourke. I am two streets back from the water and I may as well be in the middle ages... Wtf? I cannot do any work.
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Rob
(@bluerob67) reported
@Telstra The service is cancelled, but, Telstra has sent an invoice to a dead man whose in 5 zillion pieces on my mantle awaiting a ceremony? Are you saying I have to pay this bill?
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Lisa Lemon 🍋💛
(@LisaLemon09) reported
@LeighSu35080714 If you’re with Telstra you can get Kayo for $5 a month for 12 months at the moment and you can watch on your Kayo app. I downloaded it the other day to watch live then didn’t get to due to a phone call. Cancel Kayo at the end of footy season and put back each year.
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Katherine Sutton
(@katsutt) reported
Hey @Telstra I left you last time because of billing issues that cost me hours. Time has not made things better. Now I’m stressed without a phone service despite a) only having signed up 11/3/21 & b) having spent all day yesterday resolving a billing issue. #telstra 😡
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Wassim Muna +61 (0)474 067478 wassimmuna@gmail.com
(@WassimMuna) reported
Telstra prepaid voucher (transaction contract) contains element of undue influence and manipulative conduct when remaining data isn't added to most recently purchased data. Illegal to cap data below (remainder + purchased) & force customer consider higher value purchase. #auslaw
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Chris Howard
(@chrishoward) reported
@AFL Please fix the website live games. e.g. Get current game scores? Open homepage wait 5 seconds or give up & click links (2 to get to game). On mobile app? Open the app! On game page, see history with comments? See live interchange? Not available, only on app. #FAIL @Telstra
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Gohahwei
(@Gohahwei1) reported
@andy_penn @trevorlong I've been trying to get service from Telstra since 3 o'clock this afternoon you ****, while you're bragging about looting the ******* company. You & your kind are a disgrace to humanity: arrogant thieving prick!
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xNoRetreatx
(@no_retreatx) reported
@Telstra You're a bot. Now THAT'S What I call Customer Service.
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Natalie Chapman
(@natchap99) reported
@Telstra is there any reason as to why the signal for phone reception in Woronora has been so low for the last few weeks. Calls keep dropping out.
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| 李彬 | xstrummerx |
(@Gwendolyn__Lee) reported
@Telstra what's the deal with the outages? I'm in NSW & there's been connection issues especially at night for the past 3! Day. Trying to get work done & losing progress due to this. There's conflicting msgs saying the fix will be by 10am while others say until the 22nd.
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A ROGAN THING
(@adrogdesigns) reported
@Telstra Yea I have checked, it says nothing in my immediate area, but 5-10 minutes up the road shows issues on the map
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Katherine Sutton
(@katsutt) reported
@Telstra Couldn’t be reissued I then found 15/4 that my phone service was cut off (incidentally - husbands on same bill wasn’t) and no one could help me so I could leave the office safely. I’m still waiting for a response from your supposed 24/7 help. I’m stressed, angry and disappointed
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xNoRetreatx
(@no_retreatx) reported
@Telstra My wifi download speeds, on both phone and router are 0.1 . Confirmed by #Telstra support. Garbage service.
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A ROGAN THING
(@adrogdesigns) reported
@Telstra Ok followed you, Emails still not working, and internet out now. Also can’t sign in to Telstra account? Thanks
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Awox
(@awox_actual) reported
@Telstra you didn't do a very good job fixing the Capertee tower. I mean, it's great it's back online after having no service for >12 hours, but 4G is performing very poorly since it came back.
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#notagreynomad
(@notagreynomad) reported
@Telstra. Can I please get someone to dm me? I have had no emails since Tuesday and nobody can help me!
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷
(@p_terg) reported
from
Sydney, State of New South Wales
@Kathblue We signed up for Binge (there was a movie we wanted to watch for that is was only there) but only for the free period. We already have Netflix & Disney+ & with the new phones & car we can’t justify another streaming service. Telstra Box Office has plenty of moves to rent from $4
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Kye Rosendale
(@WonderDalek) reported
@alexis_alix Hence why I asked about coverage, if you can get Vodafone coverage you could grab a $30 starter kit with 40gb of data (shaped to 1.5mbps after) or Felix Mobile which is unlimited data for $35 a month and just hotspot from your phone. Alternatively boost uses the Telstra network
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Jubbsy
(@Jubbsy24) reported
@Telstra So I thought the issue was resolved as the chat finally got back to me after 24 hours and told me to go to a store to have phone replaced. I then go to store and I am told that they can’t do that and I have to go back to the chat. What kind of circus is this....
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Michael Pemberton
(@TheRealPembo) reported
@Therese_Rein @MikeCarlton01 What makes you think the franchise model will be scrapped during any privatisation? Telstra was privatised and the "dealer" network still exists.
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#Rav7 🍀
(@ActuallyRav) reported
@masztro @Telstra Sort your **** ffs @Telstra killing this mans’ vibe big time
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millet
(@afmoller) reported
@Telstra Are your services down. Located in Hove, SA and we have no Home internet. All the lights on the Telstra router are blue
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Melissa DiMarco
(@dimarco_melissa) reported
Dear @Telstra, I am appalled My partner has been repeatedly asking over the “gold chat” for a call from a customer service rep for over 30 days. Every. Single. Day. He then made a complaint which he was advised tonight was closed as resolved without discussion.
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Hagop Harfoushian
(@Hagop82) reported
@Telstra ‘s services are good until you have to deal with their customer support. Honestly, you should add some staff for phone and chat support. Won’t recommend Telstra to@any of my friends.
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Awox
(@awox_actual) reported
@Telstra Thanks Tom but I am fairly sure this is a capacity issue, seeing as this is affecting multiple people and I am finding this to be the case on multiple SIMs in multiple devices (although it has been pretty good the last hour or so).
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Wassim Muna +61 (0)474 067478 wassimmuna@gmail.com
(@WassimMuna) reported
Telstra would probably argue customer purchased right to download up to data cap amount. I say that sort of contractual clause interpretation amounts to bad faith that only stands to defraud the customer from their right to full data cap amt upon transaction completion. #auslaw
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Jakra
(@jakra_pup) reported
Anyone know if there is a minimum standard for NBN FTTN? Telstra thinks 13mbps is acceptable and moving to other providers won't help. What's the go with minimum speed? @NBNCo