Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Adelaide |
||
| Perth |
Internet | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Genghis Khan ☠️
(@genghis_steve) reported
@Telstra I have wasted hours trying to resolve an issue with a new 'professional installation' phone/broadband service with no result. Again another person has promised to ring me back at 9am -- and nothing!
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Dee Florence
(@_deeflorence) reported
@Telstra, I’m getting notifications about bills for an account that I’m not the owner of but you’ve removed his access to his own myTelstra and when he tries to login it says he doesn’t have an account. Please help.
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WOLFIEOIBOY
(@wolfieoiboy) reported
@Telstra @Telstra I had my second service installed recently due to essential work, and it's been a few weeks now and my mobile reception hasn't improved. Others have received the same two-stage installation, and have reported increased performance. Any advice? #hopetheyplayalong
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JFT SPOONZY
(@SpoonzyEdits) reported
@Telstra Greg you're my only hope here, their customer service is useless and idk what to do
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Jane Taylor
(@JaneTaylore) reported
@TelstraPurple Telstra wait on the line for an hour and then cant solve problem
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WOLFIEOIBOY
(@wolfieoiboy) reported
@lunaseruka Booooo. Still waiting for my service to be switched on. 🙄 GEE TELSTRA.
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Sushi
(@SushiiFN) reported
@SpoonzyEdits @Telstra that's pretty bad
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Genghis Khan ☠️
(@genghis_steve) reported
@Telstra I have been dealing with your tech team? They were going to call me back this morning?? What kind of help is this?
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tichaona
(@titchdefyne) reported
dear @Telstra can somebody fix my issue before i take my case to the Ombudsman 🤬🤬🤬🤬🤬
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PrintDiva
(@PrintDiva2) reported
@Telstra They don’t have solutions. Have made 3 calls so far today. They state as it is nbn issue they can’t help ie not Telstra.
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Chyrel Muzic
(@chyrelmuzic) reported
@Telstra I never rang them because I have already contacted them apple already told me my phone needs updates
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matt
(@osrsStaunch) reported
9 minutes from the launch of battlefield and i currently have unplayable internet that you refuse to fix @Telstra cheers
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PrintDiva
(@PrintDiva2) reported
@Telstra No idea. New black one July 2021. Lots of issues already. Needed another black box & reprogrammed by Telstra Tech. Why are outages not listed on your site? I can’t do pays this week and 4 days seems like a major problem with nbn. Can’t invoice can’t email docs to clients.
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That Tesla Guy 🇦🇺
(@ProstheticAIM) reported
When a company cant troubleshoot issues past Level 1 support “Turn you phone off and on” and there is no accountability or followup anymore … looking at you @Telstra over 6 YEARS and the issue is still not fixed
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Rob Gardiner💉💉
(@GardinerRob) reported
@Telstra It’s a systemic problem with your network. I can’t drive from Melbourne to Mornington or Nunawading to Mornington on the freeways or highways with dropouts. Nothing to do with reporting from public. You’re network is faulty. Simple as that. Premium prices second rate service.
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lurky 💫
(@lurkyfnbrr) reported
@Telstra Optus has been pretty bad lately and I need a new phone SIM card should I get it from you?
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PrintDiva
(@PrintDiva2) reported
@Telstra Can’t believe this takes another 4 days of no service before it will maybe fixed. Very poor communications
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EllieGray6272
(@EllieGray6272) reported
@reignitedemaust Telstra has just dropped another mandate bomb. All staff Australia-wide can't work on Telstra premises despite NO evidence to support mandates.
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Chyrel Muzic
(@chyrelmuzic) reported
@Telstra I have not been able to connect to our home wifi we have tried to get Telstra to fix it and they told me it was my phone but apple has checked my phone and told me my updates have not been done but there is also the issue of me getting cut off when I talk to my sister
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Genghis Khan ☠️
(@genghis_steve) reported
@Telstra Thanks - I have removed that post - just getting frustrated with the whole process! The problem is that I only have one band of broadband and I can’t connect the CCTV? I have spoken to 3 different service people and nothing? Not even a call back? Wasted hours!
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Chyrel Muzic
(@chyrelmuzic) reported
Telstra you need to lift your game you are going to lose this family disgraceful internet service
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Rob Gardiner💉💉
(@GardinerRob) reported
Seriously @Telstra How many drop outs or disconnections do we hand to tolerate. The network is the worst it’s ever been. In metro Melbourne. #secondrateservice
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Fletcher
(@SerotonjnFPS) reported
@Telstra my nets been down for 3 days, you offered me a subscription to fix it, then say it’s an outage, now we have no download. What ******** is going on?
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tony
(@osrsRSVP) reported
@osrsStaunch @Telstra **** telstra on my chest
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Sally
(@ItsGottaBeSally) reported
Wow are some @telstra workers rude. They don’t care about helping if there’s the chance they can make things difficult further
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Christopher Sims
(@cjsims) reported
Please fix the ability to set up a pin on the #MyTelstraApp so that someone who uses #Voiceover on their device is able to do it independently? @Telstra @sadam_ahmed11 @
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Amelia Hall Boehm
(@ameliah) reported
@Telstra an SOS please. The town of Innamincka, SA has had their service go down. The helpline is not comprehending; it’s a weird thing to try to explain. How can we escalate this on the ground?
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JFT SPOONZY
(@SpoonzyEdits) reported
Yooo @Telstra I do need help here
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Chyrel Muzic
(@chyrelmuzic) reported
@Telstra The mobile signal is orange
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Hennie Paterson
(@hennie_paterson) reported
@Telstra I was supposed to get my home wifi service back an hour ago! Life long customer and yet I can’t do anything online. Frustrated and waiting :/ #telstra #optus