Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (49%)
- Phone (35%)
- Wi-fi (7%)
- E-mail (6%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Melbourne, Sydney, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, Nuriootpa, Loxton, and The Hills Shire.
| City | Problem Type | Report Time |
|---|---|---|
 Penola
|
Phone | 2 days ago |
|
Brisbane
|
Internet | 2 days ago |
|
Melbourne
|
Phone | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
|
Sydney
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robyn 🇦🇺🇮🇱🇺🇸✝️🙏🏼 (@rightasrain100) reported@Kate3015 It’d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesn’t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If it’s not there it’s not real. There are couple I can think of.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority
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Anthony Petisi (@ApiaFcViareggio) reported@spannaforce Issues with Telstra
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Madmike (@madmike888X) reported@Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am
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Aussie Diana S 🇦🇺 (@DFactualists) reported@Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the
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Aussie Diana S 🇦🇺 (@DFactualists) reportedF'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U🤬💩
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.
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Elizabeth Blackwell (@EBlackwell6280) reportedI'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.
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Mike Hutchinson (@michaeljames947) reportedJust been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customers…(who they called “subscribers”)
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K•A•N•E (@kanethesaint) reported@ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.
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Andrew (@andrewrdn463) reportedSTOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience
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𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported@the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB
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SJP (@SJPtweets) reported@telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase
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AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported@kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra
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jess 🌙💍 (@talkingj3ss) reported@polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER
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JIFFTV97 (@jifftv97) reported@dix0nm8 I use telstra jad not had any problems
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Andrew (@andrewrdn463) reported@Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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JimBobSquarePants 🇺🇦 (@James_M_South) reported@Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?
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joe_blogswa Free Palestine (@joe_blogswa) reported@marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over
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immyonboard (@immyonboard) reportedWill be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.
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deirdre ritchie (@deirdreritchi10) reportedSame with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.
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SharpSalah #SLOTOUT 🇦🇺 (@SharpSaIah) reported@AFL @Telstra @essendonfc Poor bastard
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SNOOPREY (@SNOOPREY77) reported@Telstra All I’m saying is maybe Telstra and other telco multi billion dollar companies should charge accordingly and stop using every capitalistic ***** trick to overcharge for normal service . Anyhow have a good day
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jfly (@jasonfly) reported@pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.
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🐙Mythical Mira 🪸 (@Mythical_mira) reportedlol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up
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Dust (@BuZZiNiTT) reported@defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network
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Anna (@spannaforce) reported@roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks
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SNOOPREY (@SNOOPREY77) reported@Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise
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Jesse (@JesseValeri) reported@Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.