Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 9: Problems at Telstra
Telstra is having issues since 04:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Hobart, Adelaide, Launceston, Bunbury, Arumpo, Gold Coast, Coomera, Sunshine Coast, Couridjah, Townsville, and Murrumburrah.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Wi-fi | 18 minutes ago |
|
Sydney
|
Phone | 2 hours ago |
|
Sydney
|
Phone | 5 hours ago |
|
Sydney
|
Internet | 5 hours ago |
|
Melbourne
|
Phone | 5 hours ago |
|
Brisbane
|
Phone | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Scratch. (@Scrxtchy) reported@VoteLewko @wilmsfront @user26194736 Just reading into this because the ARTC network vline relies on does have a redudency. But apparently vlines 2007 contract with vline says they can't use anything that isn't telstra. So, we have the technology, but yeah, someone signed something at some point and this is the risk
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Wot da ! (@jenkspl64) reportedIf the updates are external from a supplier, are the updates checked by Telstra before being installed and spread across the system/network?
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Greg (@GregGregashe) reported@PaulBongiorno Paul you are a technical dinosaur turn off & restart so you connect again to Telstra Network
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Lucas | 🇦🇺 (@TheBlackWallaby) reported@JacintaAllanMP The Victorian Government should establish an immediate compensation scheme for V/Line passengers materially affected by the Telstra outage and resulting rail disruption. The scheme should be simple, fast, and based on statutory declaration rather than an adversarial claims process. Passengers should not be required to prove every element of distress with receipts, particularly where people were stranded overnight, unable to access accommodation, unable to get home, or forced to sleep in unsafe or uncomfortable conditions. Under the scheme, affected customers would submit a statutory declaration setting out: their intended V/Line journey; where they were stranded; how long they were delayed; whether they were unable to return home that night; whether they incurred accommodation, food, taxi, rideshare, parking, medical, childcare, missed work, or other reasonable costs; whether they had no safe place to sleep; and any other hardship caused by the disruption. The Government would then assess and pay claims directly to customers, with Telstra subsequently invoiced for the cost of the scheme. Suggested payment structure: All materially affected V/Line passengers should receive an automatic base disruption payment. Passengers stranded for several hours but able to get home the same day should receive a lower fixed amount. Passengers stranded overnight should receive a higher fixed hardship payment. Passengers who had to sleep in a station, on a bench, outdoors, in a vehicle, or in another unsuitable place should receive an additional hardship payment. Reasonable out-of-pocket expenses should be reimbursed on top of the fixed hardship amounts, including hotel costs, meals, taxis, rideshare, parking, childcare, and other necessary costs caused by the disruption. A practical model would be: $100 base payment for any materially affected passenger; $250 additional payment for passengers delayed more than four hours or unable to complete their journey in a reasonable time; $500 additional payment for passengers stranded overnight; $750 additional payment for passengers who had no safe accommodation and had to sleep in a station, public place, car, or other unsuitable location; full reimbursement of reasonable out-of-pocket expenses. This means a passenger who was stranded overnight and slept on a bench in the cold could receive $1,350 plus expenses. That is not excessive. It reflects the seriousness of the failure, the exposure to cold, the lack of food or safe shelter, and the distress of being left without a practical way to get home. The statutory declaration model avoids making vulnerable passengers fight through bureaucracy. False claims would remain punishable under law, but genuine passengers would not be forced to navigate a hostile compensation process. The Government should pay first, recover later. Customers were failed by critical infrastructure. They should not have to wait while Telstra, V/Line, the Government, and regulators argue over liability.
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.Nicole. ✌🏼🐶❤️🤍💙 (@NicoleAmy88) reported@Telstra down again?
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Australian Patriot. (@JimThom90458694) reported@NoticerNews From the 90's Telstra plan has been shedding technical jobs. First their engineers then the technical officer, next the technical trainers, then the technical support staff. Keeping marketing people then their jobs to contractors. Control switching equipment system to India.
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Australian Patriot. (@JimThom90458694) reportedGollum’s stunt double from Lord of the rings is pointing the finger again, whilst hording her “Precious tax payer expenses for future travel rorts” She’s come out attacking Telstra for what is becoming a common occurrence in this day and age, data breaches. However never once came out when Labor Government departments were breached in January and April this year. She did point out that she was “ On Holidays” at the time! Everyday is a Holiday for Anika when she has the treasury at her disposal. So Anika, when are you going to make the same verbal attacks on government departments when foreign hackers steal Australian citizen and residents private information? I’m guessing never, because you gotta protect all your benefits! Oh and after you appeared in parliament, did you get to Canberra airport in time to catch your flight to Brisbane, for the State of Origin, despite being on holidays? Oh and will you claim that as a travel expense, despite being on holidays? Asking for tax payers that are sick off your bullshit!
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john p (@JohnP1505) reported@BilsonhBilson Telstra has said it was a “software issue”. Make of that what you want
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Anthony (@AnthonyPHoran) reported@timritchie Like the issue which impacted Telstra couldn’t have happened if it was a government owned utility.
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AGC (@AlanGCarter) reported@JacintaAllanMP Dear Jacinta In & of itself, your statement on the Telstra matter makes sense. The problem for you is that you have ****** up so many things, put the state into an absolute mess & become embroiled in so much corruption that you have ZERO integrity to make comment on anything.
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mary blackman (@39loulou) reported@TheKennyDevine @AngusTaylorMP it was less than 24 hours and your lot were screaming where’s the updates… Your moaning adds extra work on ppl trying to resolve the issue. Let Telstra do what they need to do and hold your faux outrage until after the outrage. #auspol #pullyourheadin
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Southside (@hapast8) reported@Batman2242 You a Telstra customer? Lol
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HenryLawson (@HenryLawson55) reported@Lisa9Sophia Trying to explain to my 92 year old father that Telstra is still down in SA - NOT EASY! Giving good warning to #Malinauskus & #Boyer that if there is ongoing issues from this ..................
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Blake (@Blake_LlamaMYP) reportedBeen stuck in Bendigo since Sunday. Was all set to head home yesterday when Telstra had a spectacular meltdown and V/Line cancelled the entire network. Trains finally resume today and because Victoria loves me the first service back to Melbourne is the down Swan Hill 🫶
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immyonboard (@immyonboard) reportedEveryone criticising this press release is performative and wants Victoria to fail. This is a good media release and she is right, Telstra needs to pay for the widespread damage they caused across the country.
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M_a_r_ke (@Ma_rk_e) reported@heidimur In WA Transporth uses Fibre that runs thought every station and Private Wireless (LTE/4.9G): Transperth doesn't use Telstra or Optus for train-to-ground data. They built a custom, secure wireless network with 160+ dedicated radio masts along the tracks using licensed spectrum.
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Lunéciel 🎀 (@SnowyLumii) reported@ruicharadrius telstra outage caused vline trains to go down and I was stuck in melbourne overnight 😭 luckily was able to stay at a friend's place but im still having trouble getting back home because there is one replacement bus per maybe
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Andrew Kastoras (@AndrewKastoras) reported@PaulBongiorno Sacking so many people over the last few years and losing all that experience will result in these issues ! Well done telstra - pay millions in fines rather than keeping aussies employed !
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NewsTongue (@NewsTongueX) reported🔴 Taylor defends Henderson's triple-zero test calls during Telstra outage Opposition leader Angus Taylor said shadow communications minister Sarah Henderson was "doing her job" when she made multiple unnecessary calls to triple-zero during Wednesday's nationwide Telstra outage to test if the system was working. Criminal penalties apply to non-emergency triple-zero calls, but Henderson claimed her role placed her in a "unique position." Taylor dismissed concerns about senator Kerrynne Liddle's claim that an elderly person died during the outage after South Australia Police said they were unaware of any such death.
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Derrick W 💔3/15 (@Vox_Dog) reported@Kate3015 Aussies are being fleeced, these comms companies compared to everywhere else in the world take Aussies to the cleaners. For the entire network to fail would suggest a complete & utter rebuild of Telstra is required urgently, from the very top down. #Telstra #Auspol #Optus
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Bob Real (@BobReal16) reported@NoticerNews @craigkellyAFEE **** Telstra.
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★ S .\ MN ★ (@in_reverie) reported@Telstra can you please explain why I’ve been on a chat for over 40 minutes just trying to add my watch plan to my new watch and they still haven’t addressed and helped me yet! This is disgusting service and incompetence
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Shano Gilbo (@shanegilbertnz) reported@FetchStep @Telstra So am incompetant minister returns from leave to assist in a failure caused by incompetence. I won't hold my breath for a resolution!
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Harry O’Brien (@Harry_OBrien9) reported@DirtMccGirt @heidimur Correct. I'm with Telstra, can't have 100% uptime 24/7. Bugs/errors happen.
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Fairness for ALL Australians (@JimmyGrant_25) reported@9NewsMelb @ollie_haig This is a bigger issue that just the trains, this is national security, what next? Our power system fails because of poor communications? we have had many times, that the banks have gone down and people cannot buy food, Our national communications needs a complete overhaul and original ideas required to make Australia more secure. Also the fact that people are unable to dial 000 and at least one person had died because of this, and by the way I hope the family sue @telstra. There should be some kinds of "dead mans handle" that can be used that when a system fails, emergency services and banks are automatically handed over to the other telcos. Even a redirection of calls.
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That Catholic Girl 🇦🇺 (@KittieLee33) reported@AlboMP Offshore Indians caused the Telstra outage that lead to 632 calls to 000 not being able to be connected. Nearly all requiring urgent follow up welfare checks. There was a 2nd outage last night. Train systems have also been down in Melbourne for 2 days due to the outage.
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Daniel Edwards (@Daniel_0124) reported@AFL The Freo outage sponsored by telstra.
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Peter Dewar (@PeterD84508) reported@timritchie It was failed PM John Howard that sold off Telstra to the tax payers that already owned it. A disgraceful act when we also needed to upgrade to the optic fibre network at the same time. The LNP / Foxtel version of the NBN was another disgraceful failure ....
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jagjetfly 🐎🐎 (@jagjetfly) reported@MitchEllis67 Is that due to the Telstra outage?
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Peter Latham (@PeterLa42944463) reported@PaulBongiorno Pathetic!! It is patently clear that Telstra deliberately created the problem, specifically targeted Bongiorno, is taking extra time to resolve it, and will not advise Paul what to do to restore the service. Pathetic