Telstra

Telstra Outage

Is Telstra having an outage right now?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

 Some problems detected at Telstra

Telstra problems in the last 24 hours

Telstra Outage Chart 01/22/2021 23:30

January 22: Problems at Telstra

Telstra is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.12% Internet
  • Phone 23.44% Phone
  • Wi-fi 6.52% Wi-fi
  • E-mail 6.39% E-mail
  • Total Blackout 2.80% Total Blackout
  • TV 1.73% TV

Telstra Outage Map

The most recent outage reports and issues originated from Perth, Brisbane, Sydney, Melbourne, Mosman Park, Maclean, Devonport, Adelaide, Scamander, Bendigo, Moss Vale, Gold Coast, Sunshine Coast, Wilton and Townsville.

AustraliaMelbourne Internet
AustraliaPerth Internet
AustraliaBrisbane Internet
AustraliaSydney Phone
AustraliaSydney Phone
AustraliaPerth E-mail

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • jlokely John Okely (@jlokely) reported

    Contacting @Telstra support cause they didn't give me my monthly data allowance due to a mistake their end - their response "oh we can give you a bigger plan but need to take off the amount from this month". I didn't GET any data. That's why I'm contacting you.

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    @Telstra Not much you can do, your entire ‘customer service’ team appear incapable of actually resolving anything and just stall, transfer to another department or hang-up. I’ll raise the issue through formal channels and see what @Optus and @iiNet can provide.

  • YesIWatchReali1 YesIWatchRealityTV (@YesIWatchReali1) reported

    @Telstra hi I’m trying to add my bigpond email too my iPhone please help

  • surane75 Surane Gunasekera (@surane75) reported

    @Telstra Don’t know about getting sorted Tori, been wasting my time for the past 8 days spending more than 12 hrs. I get harassed by automated messages threatening that if I don’t call back that my reported fault will be automatically closed off without resolution.

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    @Telstra If only you had the same sympathy for the pain you put your customers through with trying get technical issues resolved.

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    @Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    F$&@ you @Telstra 🤬 Not only do you have BS wait times with agents that hang-up and not call you back but when you finally get someone they say they can’t assist you until Mon and to call back then. Maybe @Optus actual have a semblance of customer service and I should try them!

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • lisapieropan MsP (@lisapieropan) reported

    @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

  • Claire_Juranic Cez (@Claire_Juranic) reported

    @Telstra I just LOVE having no internet ALL DAY on a Saturday. This is NOT a scheduled outage so why haven’t I had internet all day???

  • zoomosis ozzmosis (@zoomosis) reported

    @DanieTreg Suddenly I'm reminded of back when you couldn't send SMSes between Telstra and Optus phones. Not that I could anyway - I had an analogue phone until they switched off the analogue network. I still have that phone somewhere...

  • rcreighton90 Robbie Creighton (@rcreighton90) reported

    @Telstra is it impossible to speak with a customer service rep?

  • Fremean A guy down under (@Fremean) reported

    Hey @Telstra, I have a non-technicaly minded neighbour who is having problems with her FTTP NBN. It seems to constantly be on backup/3G mode. It's a brand new estate so this stinks of having a poor install, what can we do about getting this looked at. Spent hours on the phone.

  • MattMorrisMedia Matt Morris (@MattMorrisMedia) reported

    We aren't even with @Telstra and have received a bill for an NBN service we aren't connected to or using. It's a leftover work around for a previosuly denied port. A dispute resolution person connected a service to 'activate' our number and allow it to be ported.

  • GabriellaS24 💓Gabriella Ⓥ Fox 🦊 (@GabriellaS24) reported

    @EffingHardy @Telstra Exactly, I didn’t know that either. I didn’t find out for months that he was paying nearly $200 month for phone and internet he never used. So many similar stories. I feel for the elderly, they’re seen as fair game

  • commmodore64 Gerard McLaughlin (@commmodore64) reported

    @TwitterBusiness Telstra are the worst of all the telcos. Our internet keeps dropping out but "apparently" there is no problem. Hopeless!!

  • commmodore64 Gerard McLaughlin (@commmodore64) reported

    @Telstra How about fixing our fixed internet service? Less than 5 mbps and constantly dropping out. Waited 50 minutes on the phone to be told nothing wrong.

  • EffingHardy Michelle (@EffingHardy) reported

    @GabriellaS24 @Telstra Glad to hear they listened properly to you and fixed it. I really think that a lot of the problems with Telstra’s reputation come as a result of those profit centres which operate under their banner but aren’t actually Telstra controlled. How are we to know which is which though!

  • boymc Dave McPherson ⛰️🏃🏽👨🏽‍🚒 (@boymc) reported

    Every. Single. Interaction. with @telstra is a like dealing with an organisation determined NOT to have your business. It is consistently (over many years) the WORST customer experience I've ever had to deal with.

  • HughRussell06 Hugh Russell (@HughRussell06) reported

    @vmainard @Telstra Exact reason I’m with Optus, not to mention their **** customer support

  • RutegerJones Edward Vukovic (@RutegerJones) reported

    Is there a Telstra cable outage in Bundoora at the moment? @Telstra

  • KoparaFallsKid 💧Robyn D💦 (@KoparaFallsKid) reported

    @car__ma__vie @Telstra Ahhh that explains it. Today is bad enough (for me), higher Sun, highest Mon. Tue we get respite!

  • tim07791053 nope (@tim07791053) reported

    @Telstra I have had issue with NBN for months. Telstra finally sends NBN guy out... but to my old address! I have been paying full price for substandard service. PM me to fix since I can’t get hold of anyone who can help. Failing this, I will have to change service

  • photoenz Enzo Amato (@photoenz) reported

    @Telstra I in Bondi Junction store Sydney after a year try to fix an unresolved issue but all is down! I have been cut off with no notice! #telstra #telco

  • EffingHardy Michelle (@EffingHardy) reported

    @GabriellaS24 @Telstra Wow. Your poor dad. I worry that mum could be forced into that kind of thing too, she has a good outlet near her, so they really help her get what she needs. I went with her the first time she had to deal with them because we were both worried about what they’d forced on her.

  • Colesoldman 🇳🇿ⓜ𝔸𝐝 ᵐคⓡⓀ🇦🇺 (@Colesoldman) reported

    @Telstra How the f*ck are people supposed to get in touch with you if none of the communication apps you provide, work? Is this some sort of ploy so that people with genuine concerns and questions have to ring your incompetent customer service center

  • EffingHardy Michelle (@EffingHardy) reported

    @DameHat @Telstra He sucked. Will never be going to that shop for even the smallest thing again.

  • EffingHardy Michelle (@EffingHardy) reported

    @DameHat @Telstra Those ‘free’ accessories are never even close to free, are they 😠. I have no problem paying for all of our Telstra products, but this guy was using words like mandatory & compulsory & I know it would bully many people into things they can’t really afford.