Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Loxton, Darwin, Penola, Perth, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dallas Lewis
(@DallasLewis_Aus) reported
@MSMWatchdog2013 @ToneSaysGoLeft @Telstra Get an Aldi prepaid. Uses the Telstra network. You do have to BYO phone.
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Claire
(@tjscott) reported
@Telstra I agree, they should, the team on twitter was unable to help at all. I'm fed up dealing with you for now, and the point was that @Telstra was the worst name change experience by a huge margin. and unless someone takes a long hard look at the process, it will not change.
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Charlie
(@charlietech) reported
Lost count of how many listeners who have asked me if they should choose Aldi for their mobile as a cost effective @telstra network backdoor, then sign with @boostmobile after my researching my recommendation.
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Sam Sammoi Gordon
(@sammiedude88) reported
@Telstra hi team, having issues AGAIN with my dads Telstra bill, I’m authorised on his account, can I send a DM to discuss and have this looked into ASAP? Cheers
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Greg Norman
(@GregNor49298186) reported
@rockyatburra @chris02178 @australian And not only that sold Telstra & Gold reserves. Prob the worst govt & treasurer so far.
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Cherni
(@cherniTweet) reported
Hey @Telstra, your upfront plans invoice don't provide enough details to be reimbursed by my work... Chatting with your team they say they can't do much... Do I need to swap providers because you guys decided to change the invoice details??? You can't be B this bad!
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SeejayOz
(@ColinJ3614) reported
@MSMWatchdog2013 @Telstra Many/most service providers (Telstra, elec companies, etc) have major discounts there for the asking. But you have to ask, ‘cos otherwise they won’t tell you. They rely on people not asking.
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Jamie Nicolaou
(@JamieNicolaou) reported
@Telstra Same issues as we’ve been having in our town, just like many other people all across regional areas, Telstra just doesn’t seem to want to fix their issues.
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Russell Trainor
(@TrainorRussell) reported
@Telstra No you have obviously resolved your issues. It was a problem all Sunday though
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Michael
(@MSVLKnight) reported
@DarkMatterzine My fave was rolling over you ComSuper into Telstra Super on an accumulation basis, while those who had always been in Telstra Super were accumulating 20% of Final Average Salary per accumulated years of service. Telstra knew that was better so they never offered that.
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How I Was Ripped Off Today
(@hlf1962) reported
@MSMWatchdog2013 @Telstra **** I hate Telstra...
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra my internet has been out for about an hour both yesterday morning and this morning. There don't seem to be outages in my area, but I can only checkonce I can get online! Phone line works. Can you advise whether there is a problem? Postcode 2454.
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else franks
(@elsefranks12) reported
@Captain_Chaos_X @MSMWatchdog2013 @Telstra Was just about to say same,3 times I've had a fair outcome due to help of Ombusman
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Ben
(@PapaMo75) reported
@Telstra Yes it started working again about 3 hours after I tweeted which is very odd. I restarted the modem on several occasions prior so no idea what the problem was. You sure that Telstra fix anything from their end?
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra The problem with that advice is: Cannot use the app or internet to troubleshoot when the internet is not working. When the internet is working, it's not going to identify a problem!! No mobile access here, so can't use this either.
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Praise The Sun Mum
(@PraiseTheSunMu1) reported
Internet is down for a few days. No phone reception at home either, can only chat when I go to town Telstra sucks.
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Helen Dyjak
(@singingeyes) reported
@MSMWatchdog2013 @Telstra Make a complaint!they hate noise!
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❄️Random sewer rat🐀
(@random830) reported
@MSMWatchdog2013 @shambolicgirl @Telstra That's how they roll. They overcharge then refuse to reimburse, so many cases but the ombudsmen checks them quicksmart. They keep charging me months after I cancelled the service, threaten to report me to credit reporting agency.
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Helen Dyjak
(@singingeyes) reported
@Magpie1954nBird @MSMWatchdog2013 @Telstra Put a complaint to telephone Ombudsman & ACCC !look for alternative & block bank direct debit!
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Jamie Nicolaou
(@JamieNicolaou) reported
@Telstra As I said, we had one of your Country Wide Techs look at our issue, he simply said the Tower was the issue, plenty of service, minimal bandwidth due to traffic. Seems to be an issue everywhere in regional areas.
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Spikeyhair
(@AnnieWyer) reported
@MSMWatchdog2013 @Telstra Take your complaint to the Ombudsman. Telstra can’t get away with that.
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Claire
(@tjscott) reported
@glacechase @Telstra Thats horrible. Fortunately i havent tried my apple account yet, not using that account currently..
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra There is no option for nbn. Rural area. Light on modem is red, of course, when internet is not working, green when it is.
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ros reines
(@RosReines) reported
@Telstra so far two hours, countless DMs and no joy to move service two floors up in the same building. Seriously?
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Kristofor Lawson
(@kristoforlawson) reported
@danilic @bankaust I had this issue with @Telstra when trying to buy an iPad. Got super frustrated that I’d been a customer for years and they wanted me to hand over data to Equifax, ended up cancelling the order.
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Ixat's Empathy Training (sorry, booked out)
(@IxatDnats) reported
@AnimaeOK @MSMWatchdog2013 @Telstra A few years ago I had to cancel my mother's service. Their menu system was nuts and they stuffed it up anyway.
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra ADSL phone line is working during the 'outage'
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Ixat's Empathy Training (sorry, booked out)
(@IxatDnats) reported
@AnimaeOK @MSMWatchdog2013 @Telstra Why anybody has anything to do with that rude bunch of gouging bastards is beyond me.
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💧🐀🕯Libby Daly 🕯🇨🇦🇦🇺
(@libby94949) reported
@MSMWatchdog2013 @Telstra We changed over to Aldi mobile. They run on the Telstra network but are much cheaper
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Daniel Clark 🏳️🌈
(@itsdanielclark) reported
@Telstra It’s just your coverage. Get them to fix that please.