Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (39%)
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Wi-fi (11%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Brisbane, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Perth |
Phone | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bennett Lauber
(@uuAbility) reported
@gillyminn @Telstra Experiencing high call volumes or too cheap to hire enough customer service representatives?
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Andrew
(@Pancakeface110) reported
@Telstra Why you dropping out today bro what's up do u need help.
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Jen
(@SchulzJennyfer) reported
@CPSUnion Oh for God sake another Govt business being privatised? Is there any hope for consumers? Just like Telstra, Aus Post will become all about the money and service delivery will be shite.
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shape shifting sewer rat reptilian overlord
(@johnalees) reported
@tomorrowsashes @firstdogonmoon Amen to this ****! Renationalise it all, auspost, ces, telstra, qantas, commbank.
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Myles Harris
(@millionsofmyles) reported
from
Melbourne, State of Victoria
@Telstra Phones and NBN down for a restaurant right now. Can take cash only... Running out of time with the on hold eh.
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𝐂𝐚𝐭𝐞
(@nyy_cate) reported
@Telstra Your service is absolutely pathetic. No internet service in our area since Saturday. And now you’ve informed residents it won’t be restored until the 16th-19th April?!
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ramona quazzola
(@r_quazzy) reported
I’m visiting the South Coast of NSW & the internet & data roaming is crap. Can’t even get 4G on my mobile. It’s so bad I can’t even tweet a complaint. What a disgrace! How do the locals put up with this? @Telstra @Optus @NBN_Australia
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Laurie Patton is The Lucky General
(@LJPatton) reported
@CPSUnion You only need to remember what happened when Telstra was privatised. They screwed the government over the NBN. Had the business still been owned by the people they could have built us a 21st Century broadband network for far less than we are paying for a poor imitation.
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Robert Hamilton
(@RobertH80157584) reported
@Telstra I can't even get in touch with them to close an account! You ring them, they say their busy??? ...and then hang up!
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Daniel Cohen
(@Fishman_Dan) reported
@millionsofmyles @Telstra Their complaints service was turned into an app, and now that app puts you in a queue with a store. I’m not sure @telstra do technology very well.
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cass in gnf simp era idw to talk abt it
(@S1LKTOUCH) reported
@sara__exe pls our mobile range also sucks idk if thats just ******* telstra but whenever im using mobile data i cant go above 360 </33
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Ben Culton
(@BenCulton) reported
Hey @Telstra what's the go with the mobile network in Colac at the moment? All I have is a glorified calculator at the moment with no service. Suboptimal when I use my phone for work.
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𝐂𝐚𝐭𝐞
(@nyy_cate) reported
@Telstra Why weren’t residents in our area informed this was happening and there would be a disruption to our service?
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Barry Anderson
(@z3ndrag0n) reported
@telstra the Gen2 NBN modems seem to be capable of crashing devices on the wireless network is this a general Gen2 issue or do I just have a dodgy one?
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Debbie Keys
(@Debzdownunder) reported
@Telstra Trying to reset passwords etc 🙄... no service is appalling. From 5pm onwards drops out every 15 minutes! Seriously infuriating 😡
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Marie McInerney
(@mariemcinerney) reported
@Telstra thanks for absolute terrible service just now
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John Dexter
(@JohnDex02430935) reported
@Telstra ADSL. But it’s your entire service system. It just doesn’t work. One part of the company doesn’t know what the other is doing. Automated calls hang up on customers. Assurances are given that are not honoured. Non tech-savvy customers are abandoned. Telstra is a complete mess.
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Elizabeth Anne Kelly
(@kellynettlefold) reported
WormBatonSyndicate Men’sClub Phycocrapquaxs ASIO Nasa MonashResearch Semitec Telstra Greenies Freemason ross bob ian david lohn john zapha bastards pirate bullys No power of attorney no guardian or custodian DONT put electronic studs in my mouth or body NEVER permission was given
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levi
(@pr0d3racha) reported
ive missed so much **** and i am finding it Very difficult to do my holiday homework sigh **** telstra
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StonerDomTheGamer420
(@StonerDom420) reported
@Telstra why do you employ people that are trained to fix your crappy service but yet you dont even listen to them when they say the modem is ****** and to old thats why i cant even be on the net as i always get drop outs
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Collezione Santina
(@CSHauteCouture) reported
@Telstra Not good enough our business has been affect I’m 100m away from my premises to get a small signal of reception This is day 13 #telstra beyond angry
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Suzy
(@FinanceSavvy1) reported
@Telstra small business technical support phone shuts at 8pm even when there are people in the queue after 1.3 hours on hold to be advised no one can help. What a bloody joke
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PlanYourMoney
(@PlanYourMoney) reported
@Telstra what has happened to your service? @Channel7 @Channel9
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💧GayCarBoys
(@GayCarBoys) reported
@Eschertology @mel_wright123 @RealBobKatter or telstra, or the roads, and the enrgy market should never have been created
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Tracey Clancy
(@tdclancy) reported
@Gergyl Seems her predecessor hasn't reached his use-by date. Nor has Mark McInnes. And where are Telstra's 3 amigos now? Too many at the top are rewarded and promoted for poor performance and poor behaviour. Holgate seems to have been doing a good job but has been trashed.
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Hardik Akbari
(@xoxINDIANxox) reported
@Telstra Yesterday I connected to Home Phone service and first call I got call from scammers about your prder is pending so whe its waiting do you want to activate phone call service. I got connected ages ago, not sure why I got that call.
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Zoppy McZop
(@Zoppy_McZop) reported
@nyy_cate @Telstra Never heard of that place before , no internet either ,bad
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Krungthepkris
(@Krungthepkris1) reported
@bkbaguley Never, look at Telstra from Telecom AustralIa, Qantas what a **** greedy anti-competitive airline and dozen of other ideological sales. Profit moves from the people of Australia to a handful of wealthy shareholders - privatisations ALMOST ALWAYS sees and erosion of value.
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Hardik Akbari
(@xoxINDIANxox) reported
@Telstra Yes callers claming to be from Telstra. Asking when last time you login into telstra account also they said your internet connection is not secure.
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William Wibble
(@PithyHandle) reported
Why did I do it? After 4 peaceful years of service on @VodafoneAU I switched back to @Telstra and after only 1 month I remembered why I switched all those years ago. Such an awful business to deal with. #CustomerService #isnothard