Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (10%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Melbourne, Sydney, Brisbane, Perth, Hobart, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Debauched
(@DebauchedInOz) reported
@Boatyboy1 I personally worked on a fix for software that ran telstra's DDN, that network provided clocking for the national electricity grid, try running AC distribution without synchronization, it won't last long.
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Michelle Redfern
(@RedfernMichelle) reported
@MelTheEngineer @Telstra Oh you have no idea how effing awful they are Mel. Just beyond belief.
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Marquis d'Killara
(@pfbt) reported
@Optus @NBN_Australia @Telstra The way to fix this is PROVIDE FIXED WIRELESS.
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Gabrielle Woodcock🏆🏆🏆
(@GabsMW) reported
from
Westfield, State of Western Australia
@Tod_Johnston @Telstra glad see good customer service 👍👏
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twensor
(@twensor) reported
Login to Telstra to see some silly new web interface but wanting to see my broadband data usage (haven't been able to check it for at least a year). And, hey, its STILL effing broken! Jesus H Christ what a hopeless company. The management should have their pay halved. #telstra
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elwoodfan
(@elwoodfan) reported
@Optus Pity there is terrible reception. Had no choice but to awitch to telstra
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Zohaib Ejaz
(@ZohaibEjaz16) reported
@Telstra A very pathetic support where people don’t know how to help customers. Completely Useless !!!
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Lisa Avenaim
(@2Lisao) reported
@Telstra @mandiehambridge She is lucky she has a service to cancel. Telstra cancelled my cable because they couldn’t work out how to make an appointment for a technician to come out and install NBN. Now I have no internet because of @Telstra
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Marquis d'Killara
(@pfbt) reported
Thanks NBN, @TurnbullMalcolm, Optus, Telstra for the absolutely crap internet. Non-existent at night. (Meanwhile neither @NBN_Australia nor @iinet have got the satellite working (but it's a crap option anyway) – sad that that's the laughable excuse for NBN.
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Australian Brief Curt Dust
(@ERN_Malleyscrub) reported
@chris55788246 @tarang_chawla Telstra just agreed to a $50million penalty plus redress of illegal customer charges - the victims are indigenous targeted for overpriced phone fees.
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Heather Hargroves
(@I_am_Heather) reported
@mrpatto They’re just as bad in England too. I’m so glad Telstra have been caught on this one, exploiting the communities like that. Not a high enough fine imo
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Rob Skinner
(@RobSkinnerA) reported
@Telstra nbn not connecting for 24 hours. Ring support. Says lines are busy and hangs up. Not great when you have kids that have to do homework online. Help please. We are paying for a service.
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Zohaib Ejaz
(@ZohaibEjaz16) reported
@Telstra I am@stuck overseas and bearing the useless support since March. Then they disconnected my mobile without any notification.
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Prof Jo Arciuli
(@JArciuli) reported
"We have taken steps to provide full refunds with interest, waived debts and allowed most customers to keep their devices to help make things right." WAIVED DEBTS?? No, you brought on debts via unconscionable behaviour Telstra. And much stress. FURTHER COMPENSATION REQUIRED.
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Bush Patriot
(@briggs_ky) reported
Listened to the Telstra CEO telling the press how they are now customer focused after coping a large fine for crap behaviour, nothing changes been arguing with them for months just to receive a hard copy monthly account and even that’s to hard for these tosses!
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Ryan Smith
(@VirginWarrior69) reported
@A_Hobos_Stick @Hecktiq I’m on the phone to Telstra getting my **** fixed... we could play fall guys together and chat on discord if you want?
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Linda Martin
(@LMStrategy) reported
Gov (robot debt), Banks (Royal Commission), Telstra (ACCC Report)- built in abuse of customers and particularly low income and vulnerable people. Damage enormous. Sorry doesn’t cut it. Returning some $ is not good enough. These were not mistakes. Big bullies ripping people off
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Lisa Avenaim
(@2Lisao) reported
@Telstra very disappointed. Telstra disconnected my internet without permission because they couldn’t fix a glitch in their system. Failed four times to create an order to make an appointment to have NBN installed by a technician. Changed my plan without permission.
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Australian Uncle Wilbur Union
(@WilburUncle) reported
@Telstra Did you find out ways to help the country folk you misled into high costing contracts?
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johnhand
(@johnhand9) reported
@MrKRudd @JohnKerry All have no idea what the ****** you all talking about , Australia your issues more then any other country , War crimes, dual citizens?.,slaves make food products for your super markets, Telstra australia telecom rob your on Aboriginals ?crime on street out of control ....
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Iva G
(@g_traktor) reported
@jfsmithcnt @Telstra You’re supposed to get on the app & message them so eventually a disinterested chat bot will help you after 50,0008 messages.
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David Stafford
(@D_A_Stafford) reported
@akash_viradiya @Telstra Count yourself lucky. I'm not getting any service at all from @Telstra
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Dropbear74
(@ddflea74) reported
@Bondiward @Telstra To be fair Black Friday is an American thing Yes i understand Black Friday is about bushfires for us Australians Its just a bullshit marketing ploy to get you into the shops and buy crap at the same price thinking you are getting a deal
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Lex Strauss
(@strexau) reported
Telstra's service is absolutely woeful - Been trying to get on the NBN since 4/9 - The Telstra App is terrible
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Shaun D
(@craftyshaun) reported
@spectrumnet Hi Team are Telstra Fibre services restored. We still have a circuit down.
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Zohaib Ejaz
(@ZohaibEjaz16) reported
@Telstra You send a message and after ages you get a reply, “my shift is ending soon, someone will help you”. This is like “go to hell, we don’t care”.
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Marquis d'Killara
(@pfbt) reported
Moved to a small country town in Central NSW. @NBN_Australia hasn't brought fibre to the development on the outskirts of the town. Neither @optus nor @telstra has provided fixed wireless. Satellite not working yet. Only option 4G broadband - drops away completely at night.
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twensor
(@twensor) reported
@YourBoyShane17 My interactions with Telstra have almost without exception made root canal work seem attractive in comparison. You could not deliberately design a system to be less responsive to customer needs. Kafka had nothing on Telstra.
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Marquis d'Killara
(@pfbt) reported
@Optus @NBN_Australia @Telstra Been through all of that with Optus before. Same problem with Telstra. You guys just have not supplied sufficient bandwidth & coverage for people on the edge of town. Great mistake thinking I could run my business west of the Blue Mountains.
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Lone Dingo
(@Openmindedman7) reported
@Telstra Maybe get your original service working before becoming a random item retailer?