Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Lyons💉💉💉💉😷 Albo for PM. No DM’s
(@Katman1952) reported
So proud of myself, I just got a telescammer to hang up on ME!! Said she was from Telstra NBN with an urgent message about my broadband. I said, which company is my broadband with. Response “oh shut up”…… click….busy tone. I’m so proud. 😎😎😎😎
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𝙽𝚊𝚝𝚎 𝙲𝚘𝚌𝚑𝚛𝚊𝚗𝚎
(@natecochrane) reported
@carolduncan Another vote here for @Aussie_BB on FttP. Now if only I could leave @Telstra behind for my mobile. They’ve sneakily dropped me out of 5G catchment down to LTE. That’s 2010 speeds.
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gerry lawrenson
(@LawrensonGerry) reported
@Telstra, I worked for you when you were the PMG as a telephonist on the International exchange in the 70s. I waited weeks for service in the 90s. But your greed in doubling your prices for prepaid mobiles means Goodbye.
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Rebecca Mohr-Bell
(@becmohrbell) reported
@Telstra After 2 hours on the phone a further complaint has been lodged #35753846
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Winston D.
(@Winston74471335) reported
@Telstra We had hp, net and 5 mobiles all on 1 plan and debit. Two of the mobiles were upgraded, now we are getting 4 bills and 4 debits! The original hp, net and 3 mobiles... the service fee for the 2 other mobiles and 2 separate fees for the new mobiles purchased. No one can fix it?!
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Bruce Nibbs
(@Nibzeee) reported
@Telstra Have a look at my history with @telstra, you dont think that I would have to get TIO in if you were good to deal with. So efficient to take money, but wouldnt know what customer service was if it hit them in the face with a shovel.
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rhinoz
(@rhinoz) reported
I am just a girl hissing & growling into the phone again with Telstra to reduce my phone bill from $485 to the $65.01 I actually owe 💃 and it's only been the THIRD CALL over the cancellation of the service, 2 month in. no, cannot leave them technically, yes otherwise i would
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BATSO
(@BATSO1232) reported
@Telstra @SmashingVR Fix upload speeds boss man
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Claire Isabel ™ ☆ 🐨
(@claireisabel) reported
Spam calls are never ending! 🤬 @Telstra & Australian Government - Please get a real solution to this crap! It's worse than ever! #Australia
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Bill Wyman
(@HitsvilleOZ) reported
So interesting experiencing the bureaucracy of some AUS companies. I'm an existing Telstra customer... just took +30 minutes+ on the phone to add home internet service. They deemed determined to make the process as grueling as possible.
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Andrew
(@andrewrdn463) reported
@Telstra It's a mess - customers cannot get service.
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Andrew
(@andrewrdn463) reported
@Telstra Answer phone calls from customers. Stop the recorded service which does not work.
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Felicitas Camm
(@camm_felicitas) reported
@Telstra I don’t give a ****.
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Cin
(@razethecage) reported
So ummmm, my Telstra debt has disappeared… does this mean I’m forever having bad debt?
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Dr Hardik Patel
(@Dr_Hardik_Patel) reported
I havd had the same UK mobile number for 24 years and almost never get hoax / spam calls. I had my Australian number for no less than 3 months before I started getting these calls. Now almost every day I get at least 1 call. Fake ATO tax office, telstra, Amazon account etc. Why?
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John 🦚. 🔭🪐🇮🇹🎣🚣♂️
(@Oztronomer) reported
@Telstra Hi Greg, last month I got a prepaid SIM card for my sister in law who was having trouble with Optus coverage, I top it up with $50 credit but we never ended up using it,then over night my bank account had paid out another $50 apparently I hadn’t ticked to box to turn off
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ʙɪʟʟ ᴡʏᴍᴀɴ
(@hitsville) reported
So interesting experiencing the bureaucracy of some AUS companies. I'm an existing @Telstra customer... just took +30 minutes+ on the phone to add home internet service. They deemed determined to make the process as grueling as possible.
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Lindsay
(@linzoconnor) reported
@MarkusMannheim @pinkstfer Which actually leads to a facinating question about Laws of Armed Conflict You are correct. I use a whole bunch of others (eg, Telstra) to support operations. Where does the auth to target stop? The Telstra node at Russell? Telstra HQ? Said Q will get harder...
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Matty Jay
(@MattyJa86655780) reported
@Telstra Had a phone call earlier but cut out halfway through so something is wrong I don't even have a any white bars on my phone
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Chris
(@ckmn) reported
@Telstra Still not resolved, still no updates. NBN says no issue.
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Andrew
(@andrewrdn463) reported
@Telstra Answer phone calls from customers. Stop the recorded service which does not work.
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David Roberts
(@InfraArb) reported
@Telstra I've had $100.00 credit in my account for 2 years and been unable to transfer it out after Telstra closed down my number without warning or facility to reclaim the number. Unable to contact @Telstra by phone or website chatbot.
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Thylacina21
(@thylacina21) reported
@CrowleysLambert We do but it doesn't work properly 🙄 Bloody Telstra!
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Smashing
(@SmashingVR) reported
@mully @Telstra why are all the residential plans so ******* **** for upload unless you wanna pay like $300 a month
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FFilthy Unicorn 🦄
(@FFilthyUnicorn) reported
**** Telstra
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Rebecca Mohr-Bell
(@becmohrbell) reported
@Telstra I wouldn't say that. The guy we spoke to couldn't help at all beyond suggesting we submit a complaint. Just want the phone. And also a credit to reverse the fact we've been charged for the phone for the last 6 weeks but don't actually have it
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Geronimo- LIB DEMS 2022! 🇦🇺 ✝️🌸
(@NototyrannyNOW) reported
This ******* @Telstra store has had me waiting an HOUR to see someone. What kind of customer service is this? This company is a joke!
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Winston D.
(@Winston74471335) reported
@Telstra We had hp, net and 5 mobiles all on 1 plan and debit. Two of the mobiles were upgraded, now we are getting 4 bills and 4 debits! The original hp, net and 3 mobiles... the service fee for the 2 other mobiles and 2 separate fees for the new mobiles purchased. No one can fix it?!
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greggyj
(@greggyjj) reported
@NototyrannyNOW @Telstra Customer service has gone. The expectation is that you are responsible. Remember technology promised efficiency, cost savings and online convenience. They were talking about corporations reducing employees and saving money. We thought it was about the consumer. More fool us.
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on board wacko Ladytron 💃🏼🪩
(@ladytronic) reported
@rhinoz Telstra are the worst.