Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Cornwallis, Brisbane, Adelaide, Forbes, Melbourne, Sydney, Launceston, Perth, Bundaberg, Hobart, Canberra, Killarney, Gilberton, Townsville and Riddell.
| City | Problem Type | Report Time |
|---|---|---|
 Cornwallis |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Phone | |
| Forbes |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Diane Dromgold
(@DianeDromgold) reported
@pebbles_splash Same from Telstra. Their version of simplification, customer pays more for less!
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Shaun Ruigrok @Shaun_R@aus.social
(@Shaun_R) reported
Hey @Telstra and @MSFT365Status have you broken something? Telstra NBN users IP addresses in Melbourne, Australia are suddenly geolocating to Tashkent, Uzbekistan according to Microsoft 365!
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James Bruce
(@JamesBruce2202) reported
Waited 8 days for @NBN_Australia to come, only to find out after the fact that there was no appointment. @Telstra never thought to tell me. So I’ll wait another week for (probably) the same thing again. Anyone looking for internet AVOID @Telstra!!
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movrickz uchiha
(@Movrickz) reported
has anyone Telstra internet been down for , internet been down for like 5 hrs now and it ain’t coming back up
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rabble rouser
(@mrl58) reported
@lutajobe @Telstra @NSWNationals I wonder if they are trying to phase out landlines? Much of regional Australia has no reliable mobile reception. Our internet is slow/expensive, runs out of data all the time. Telstra couldn’t provide a mobile or internet service where we live. Regional folk are disadvantaged.
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Shaun Ruigrok @Shaun_R@aus.social
(@Shaun_R) reported
@Telstra Cam, I’m not sure you quite understand. This is bigger than just a modem issue; this is something your Level 3 network engineers should be looking at - not Level 1 tech support. The issue isn’t client-side; it’s something between you and Microsoft.
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Paul_In_Melb
(@Paul_Coniglio) reported
Was so excited to go to @VodafoneAU to switch over from stupid @Telstra and they couldn’t find my ACN on their system! Why do telcos make life so hard for customers to do business with them? Maybe @Optus can help?
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Shaun Ruigrok @Shaun_R@aus.social
(@Shaun_R) reported
@bandit_hat_ @AzureSupport Same issue in our M365 Tenant here too. Seems to be isolated to @Telstra NBN IP addresses, which earlier today were geolocating to Melbourne Australia and now suddenly geolocating to Tashkent, UZ (Uzbekistan).
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Liam Frank
(@BillyFrank1979) reported
@Telstra please explain why access to my accounts through the telstra app and online log in is not working and I have register again?
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Leon Rowan 🦉
(@LogicallyMystic) reported
@Just_Krystle_M I buy my phones outright from the Apple store. (Can return in 14 days if you don't like it) and I use Woolworths Mobile, which is on the Telstra network, well priced AND gets you 10% off one shop per month at Woolies.
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Robert Withers
(@RobertW16554455) reported
@juliemonry I recall Telstra stating that they would stop all spam and scams on their network, once they were brought back home! They started when they went off shore, but now they are back home, too late, the scammers have all the data needed! So Telstra, how will you stop it?
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Splucy ✪
(@splucy) reported
@DazAction Yeah I have heard that Telstra is the best coverage, but that Boost uses like 99.99% of their network, so I think I could risk it there if it was significantly cheaper.
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Scott the Scot
(@ScottRhodie) reported
@AndrewColley @Telstra Don’t worry. I’ll be switching. It’s a terrible and greedy payment system.
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Jakob Shanks
(@jakobashanks) reported
@Just_Krystle_M @Telstra The fact that we can't have burner phones in Australia is a problem
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Erin
(@OHanlon) reported
@Telstra shame on your staff at Capalaba Central who refused to help my elderly parents close their account because they sold their home. 4 staff! 0 customers & the manager said he was fully booked when they asked for help. DO BETTER!! #Telstra #customerservice
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James
(@jayzeae) reported
@Just_Krystle_M @Telstra Is it so we can’t have burners like they do in the states and be bad asses walking around with 10 phones doing deals?
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Shaun H
(@hez383) reported
@Telstra @Just_Krystle_M I want to hear the reason too Harvey. It will help me make up my mind to shop with you guys or not.
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Scott the Scot
(@ScottRhodie) reported
Hey @Telstra your company is an utter disgrace. First you try to force me into direct debit and now you are trying to force me to Auto Pay (pay your bill in advance) or you won’t let me upgrade my plan. I’ve been a loyal customer for a decade and this is how you treat customers?
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Leon Rowan 🦉
(@LogicallyMystic) reported
@Just_Krystle_M @Telstra I buy my phones outright fromthe Apple store. (Can return in 14 days if you don't like it) and I use Woolworths Mobile, which is on the Telstra network, well priced AND gets you 10% off one shop per month at Woolies.
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Francis Flannery
(@FrancisFlanner3) reported
@JustSaying8888 Yes it's Optus. I had reception issues with Telstra but not Optus. My bill after the 12mth cheaper period is now $23 per month. Kept my Telstra number. Free sms & calls plus 40GB of data. Which is enough for me cos I don't stream movies ( I buy them instead,) Good to deal with.
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Dr Chives
(@dr_chives) reported
@Just_Krystle_M @Telstra Trying to upgrade my NBN plan, TPG requested a copy of my passport/drivers licence to be confirmed via app facial recognition. I've been a customer for two years It's happening everywhere. Opt out
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Shaun Ruigrok @Shaun_R@aus.social
(@Shaun_R) reported
@AzureSupport Multiple users in our Tenant who are being incorrectly geolocated to Tashkent, Uzbekistan - same IP addresses were geolocating to Melbourne, Australia earlier today. Seem like you or @Telstra have broken something.
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Konrad Von Herren
(@von_herren) reported
@BazzaCC I'm a Telstra customer also and their technicians and customer service are just brilliant.
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Barry Mulligan
(@BazzaCC) reported
Telstra has come & gone....... the storm blew out the modem ........ they gave us a new one..... great service.
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KAT
(@kkikati_) reported
@ssseiso I have no idea what service would be better I’m using Telstra and paying 75 per month 😩
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Borborygmi
(@i_borborygmi) reported
@Just_Krystle_M @Telstra Yeah, that's kind of dumb, hey? You need ID to have prepaid / plan anyway, so it shouldn't matter with the hardware. It's bad enough you pay for bloatware you didnt ask for on phones, as it is.
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mikeonthemic
(@mikeonthemic) reported
@i_zzzzzz Are you sick of that damn Telstra music from their cinema ad yet?
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Deni
(@d_mcguiness08) reported
from
Brisbane, State of Queensland
@Hayleyyemma @kayosports We use it through our Telstra TV box and haven’t had issues I just checked for an update and there isn’t one. Hopefully these updates fix the issues everyone was having
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MA & PA FARMERS 2.0
(@lutajobe) reported
@mrl58 @Telstra @NSWNationals We have no landline for some reason. Telstra said would be back on 29/3. We don’t have mobile reception either. But I still have nbn…just. We went back to copper for landline . So not sure why we don’t have service
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Bob Downunder
(@downunder_bob) reported
@Telstra @Just_Krystle_M If the people just said NO, as a collective, to any of this data and ID agenda crap, it'd stop. Say NO to government Digital ID's, data gathering and stop supporting any business/company that goes along with this agenda.