Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (50%)
- Phone (37%)
- Wi-fi (7%)
- E-mail (3%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Phone | 3 hours ago |
|
Sydney
|
Phone | 9 hours ago |
|
Adelaide
|
Phone | 10 hours ago |
|
Sydney
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Adelaide
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bri 🧑🦯🌻|| SUPPORT 🍉🍉🍉 (@BHanchen) reportedYo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either
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Leonie Wainwright (@leoniew27) reported@MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area
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Anthony Petisi (@ApiaFcViareggio) reported@spannaforce Issues with Telstra
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Robyn 🇦🇺🇮🇱🇺🇸✝️🙏🏼 (@rightasrain100) reported@Kate3015 It’d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesn’t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If it’s not there it’s not real. There are couple I can think of.
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Tania 😷🧸 (@tdeb007) reported@gomichild Never mind that my back injury is what forced me from retail into admin, and I’d been doing purchasing and sales admin for years. I kept having to remind her I wasn’t obligated to apply for random jobs, and I certainly wasn’t going to apply for a job interview a Telstra shop!
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Pelli69 (@pelli_69) reportedanyone else with @Optus ? Have spent almost 6 hours with them online today trying to arrange an NBN service for when I move, transferred to numerous different agents only to have them tell me thay cant help me as originally promised. @Telstra here I come
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SNOOPREY (@SNOOPREY77) reported@Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise
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Elizabeth Anne Kelly (@kellynettlefold) reportedTelstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich
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Francis McF (@FrancisMcF1O) reportedRegional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market — that’s a monopoly.
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Gavin McKenzie (@gav_mck) reported@Telstra I need urgent help for my Dad device, your retail shop are refusing to help a 79 year old with his account, disgraceful
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Anna (@spannaforce) reported@roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks
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Peter 2.0 🐁🌸 (@PeterPeterV20) reported@cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.
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andy lai (@andylaiz88) reported@Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡
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Quentin knorre (@MR_Qniss_) reported@OliverHolst01 @Starlink My telstra internet is 80bucks a month. Has never increased unless I do it myself. It actually has gonendown over time as I dont use so much internet and so my limit is lower than most I think
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Peter Dewar (@PeterD84508) reported@TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .
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Robert (@the_LoungeFly) reportedDear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!
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WaltzingRNLilydale (@rn_lilydale) reported@newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.
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Anna (@spannaforce) reported@central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues
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Devil's Avocado (@CaptHughBeard) reported@Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?
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Michael Challis 🐈 (@NoveltyRaging) reportedThinking about the poor Telstra shop worker who had to help my elderly mother use a smartphone. There’s a real hero.
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MyBrainHurts🍸 ⚰️ (@CountessAu) reported@Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.
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₿ 💥 (@teslantir) reportedGoogle + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG
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Trev (@Trev__Says) reported@Loud_Lass @DaleH1234 This dead **** sold all the airports, Telstra and the CBA in a once off fire sale to turn a single year surplus for the pin head lib supporters. He and Howard should be in a cell
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Brett Keleher (@thebrickcleaner) reported@Telstra data outage in Melbourne SE??
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Aussie Diana S 🇦🇺 (@DFactualists) reported@Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the
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Juno Nameon (@JunoNameon) reported@the_LoungeFly @Telstra You have to go through the ombudsman to get an Australian staff member, someone with access to your records apparently or can fix anything. The call centers are just to keep you preoccupied long enough that you get sick of it and go away.
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somewhat daft (@somewhatdaft) reported@eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(
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Paradoxa (@Paradoxa18) reporteddear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside
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SnowmanNFT (@NftSnowman) reported@NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.
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Fiona (@FeaPage29) reportedWow. @Telstra been down 2 days in areas of the Tenterfield area. Not good when most people only have mobiles now.