Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (35%)
-
E-mail (8%)
-
Wi-fi (8%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Gold Coast, Adelaide, Yendon, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Stilgherrian
(@stilgherrian) reported
@Telstra HI Tanasha, Ryan is already chatting with me re this — but I’m wondering whether your trust is misplaced. :) We really need someone to acknowledge that this problem exists and an ETA on when it’ll be sorted.
-
Sharanjit Paddam
(@sharanjit) reported
@Telstra 4 days since complaints “raised a ticket to get update on order” & not heard back 14 days since complained & no resolution 18 days since provided add ID information & order still stopped by TCG 22 days since ordered phone, & not received it How much longer do I have to wait?
-
mic
(@michaelneale) reported
@stilgherrian @Telstra Ok I got a call before - where in a confusing way the explanation is that the outages page is ONLY FOR PLANNED OUTAGES. for upgrades that go bad and they shut the tower off - they don’t count?
-
zyrorl
(@zyrorl) reported
@elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.
-
mic
(@michaelneale) reported
@stilgherrian @Telstra and the reason it doesn’t show up as an outage is that there is another tower in theory covering the area. In reality that is obviously not true at all, but we are post truth.
-
Dan King
(@danking265) reported
@burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that
-
TheRoadknight
(@RoadknightThe) reported
So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2
-
TheRoadknight
(@RoadknightThe) reported
My work here is done for another day - half of which was visiting a Telstra store, 45 mins on a phone call and ages in DMs trying to sort problems (read: 'isssssues'). Stay true and valiant. And always choose the right fork in the road.
-
Matt
(@MattNT11) reported
OMFG....Telstra customer "support" is so incompetent that all you can do is laugh.
-
Stilgherrian
(@stilgherrian) reported
@Telstra ... and also why this isn’t just listed as a known outage, because that would’ve saved everyone a LOT of time chasing this. No hurry for the response, I’m after accurate information. I can paste stuff from the other thread and the chat at you if it helps.
-
Stilgherrian
(@stilgherrian) reported
@Telstra This is second-hand information, I’m afraid, so I don’t know. I’m told this came from a local Facebook group. (Yes, I know, but it matches when me and others started encountering the problem.)
-
mark thompson
(@MarkThommo352) reported
@Amaralee23 @Lion6272 It’s working from bedroom to lounge so far so good Telstra is garbage where I live no signal
-
Jake Granville Fan Account
(@DavoHauser) reported
So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.
-
Jake Granville Fan Account
(@DavoHauser) reported
@Telstra @XRBob So Brandon, you message Rob and offer him help, but Viktor basically told me, the original poster, to suck it up and choose between plans
-
Stilgherrian
(@stilgherrian) reported
@Telstra OK, Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can plan around...
-
Jake Granville Fan Account
(@DavoHauser) reported
@Telstra The options were *********. This is a terrible way to treat a loyal customer. How are U guys in business with plans that expensive
-
Brad C
(@BGC_1973) reported
@oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.
-
Stilgherrian
(@stilgherrian) reported
@michaelneale @Telstra Like today, I’ve been in chats with two different support people, each of which got dumped somehow after an hour each, and the process starts again. Three different people responded on Twitter. But we’re still no closer to knowing when this will be fixed.
-
𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻 (Roy)
(@RoelofBoer) reported
@RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.
-
mic
(@michaelneale) reported
@stilgherrian @Telstra The tower is confirmed turned off but hundreds of people are not covered by an alternative tower. This is allegedly the reason why it isn’t an outage.
-
mark thompson
(@MarkThommo352) reported
@Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting
-
Chris Dobespierre
(@dobes) reported
@iiTalW @stilgherrian rate, review, and pay for this, the telstra sucks podcast. hhmmm, might be something there
-
Elaine Gillett
(@ElaineGillett2) reported
@RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!
-
Rob
(@XRBob) reported
@DavoHauser @Telstra I'm not even a customer. #geniuses
-
The Vagabond Papers
(@PapersVagabond) reported
@Georgie0466 @RoadknightThe @Telstra I sh!t-listed Telstra 16 years ago because they ripped me off & give dreadful customer service. Nothing's changed by the looks of it.
-
🐾 Georgie🐾
(@Georgie0466) reported
@RoadknightThe @Telstra That is terrible service.
-
Becky
(@becky_0123) reported
@Telstra I'm amazed at 2 of your phone staff. Super helpful, and didn't treat me as an idiot! This makes a huge difference in customer service. Thankyou
-
Mr Pits
(@Pits666) reported
@Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.
-
Stilgherrian
(@stilgherrian) reported
@Telstra The main frustration is that no one seems to be able to get this acknowledged as a problem. If I’d known last week that I’d still have 5G problems today, I could’ve planned around it. And support staff wouldn’t waste their time like we are now.
-
Stilgherrian
(@stilgherrian) reported
@Telstra OK< Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can lan around.