Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
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| Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Horner
(@graeme_horner) reported
@Telstra Hello Ash, yes I have spoken to a great number of people over the last 6 weeks. Like you, all very apologetic and insisting they will help, but literally nothing has been achieved by any of them. Then I get a text saying the case is closed, despite still not having NBN or phone.
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johnshenton1982
(@johnshenton1982) reported
from
Westfield, State of Western Australia
@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra
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Michael Ryan
(@theprovenance) reported
So I ring @Telstra Business Tech Support, three times over two weeks, involving being on hold for up to 40 minutes. Each time I was told there was an outage. After three weeks with no change, thought I would take a different approach - online message service.
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Max
(@Moist_Fruit) reported
@Telstra will we be compensated for the random loss of internet that says it will be down until TUESDAY!
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Pauline
(@MsPaulineMac) reported
@Telstra why are you reluctant to send a tech out to fix my internet? I have begged at least a half a dozen times with no response! Honestly send a tech
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Dan Sims
(@DanSims) reported
@theprovenance @Telstra They are a joke. Worse customer service ever.
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warpye
(@warpye) reported
@Telstra Think the messaging service is a big fail then and sure leaves a bad impression, eventually resolved but took 4.5 hours in total. It's a terrible experience overall.
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Michael Ryan
(@theprovenance) reported
I think if you would be hard pressed if you sat down and tried to make a more diabolical system than @telstra's customer service model. It is fiendishly Byzantine . A THREAD
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iibnf
(@iibnf) reported
Telstra came at 8am, looking for Gary Haywood. WTF? Sunday morning? I'm sleeping for the Olympics! They were here looking for Gary last night as well. No Gary here! I felt sorry for the Telstra guy, coming out in a storm at this time. NO GARY HERE! Guess I'll work out then.
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Téa Smith 🤪
(@tealou) reported
Anyone around Leeming Primary/Bull Creek/Murdoch have issues with 4G going dead? Both iPhone & Samsung phones, started yesterday afternoon. Everything dead. @Telstra claiming no fault (shock). Capacity issues? Can’t use our phones at the new house, including GPS.
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russell tibballs
(@russelltibballs) reported
@Telstra No one is responding except for you. I tried the fix app without success
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Chris Holden
(@iamchrisholden) reported
@Telstra Error code, error code, error code, should be a free service with Kayos crap, bring back the NRL ap streaming
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russell tibballs
(@russelltibballs) reported
@Telstra That option never came up
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(┛ಠ_ಠ)┛彡┻━┻
(@andrewtbeck) reported
@Telstra Haha - red hot go. That's funny. I was trying to move my internet to a new house, but needed info. I think I've at least been able to cancel my nbn order via app's text chat (also not a great option for anything remotely complicated). Mainly I just wanted to TALK TO A PERSON.
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Michael Ryan
(@theprovenance) reported
Tried again today. 1st rep. Name, acc no, problem please. OK, I will pass you onto a business acc rep 2nd rep. Goes off on a tangent about my home account and Telstra Plus (Telstra Plus is not working btw). Passes me onto an NBN rep
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💧Mickey Blue (Proud Sewer Rat)
(@poornhonest) reported
@JackieHansard If you are talking mobile, Telstra is the only Central Coast network worthwhile. But there are many reasonably priced distributors, I've heard Belong is a great budget service & there are others using Telstra network.
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Warren
(@bozowasher) reported
@Telstra Oh yeah great. 4 days. Numerous calls. Numerous hang ups, from you. 8 hours on hold. And your useless staff only found out the problem by chance. I thought hey were technology experts? It was only luck that fixed it. If I ran my business like yours, I’d be broke.
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russell tibballs
(@russelltibballs) reported
@Telstra Hi have tried that. Like yesterday my message queries drew no Responce. So also rang Telstra support 132200 stayed in the queue for 25 minutes then had the call connected to a busy line and dropped
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Yosemite Sam
(@Yose18007365) reported
@NRL Remember when you could stream the game if your were a Telstra customer?! Well they lied to customers renewing their plan . Remember there are other providers out there!!!
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Rory Manchee
(@rory_manchee) reported
@MattoRochford Probably need to sit down when calling Telstra customer service...
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Michelle Loaney 🕯
(@mishyloan) reported
@carolduncan Did @Telstra fix his phone problem?
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Zingelpig
(@787eb2dc77a447b) reported
@Telstra Hey Ivan want to explain to me how the My Telstra app is the best way when I HAVE NO SERVICE IN MY AREA.. you could simply give me the ******* phone number.
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Ryan Stewart
(@Timmzy128) reported
@Telstra Nar I haven't. Internet is too slow to message tech support..
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Pauline
(@MsPaulineMac) reported
Oh, and @telstra I’ve been without internet going on 4 days. This needs to be escalated ASAP! Fix my damned internet!
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Mark O'Meara
(@MarkOMeara) reported
Terrible experience in the @telstra store in Waurn Ponds. They didn't have stock of a Samsung Galaxy 21 so they ordered one in. But when we went to collect it, the price of the plan had increased almost $100 a month, all without warning. Pretty poor service.
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Michael Ryan
(@theprovenance) reported
@Telstra Why not. Since a Messagebank update, our Messagebank no longer responds to any key input, so we can't delete, skip messages or update message. A small issue, but important for our business. Also, seemingly unsolvable.
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Darcy Deadeyes
(@DarcyDeadeyes) reported
@Telstra I know that & yes, the problem is I am sick to death of wasting one minute every time I have to set up an unreliable hotspot on another device. It pisses me off and I’m looking at moving to another provider. Why the f*ck should I have to buy another sim just to use my plan data?
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Margaret Dahlstrom 😷 #IStandWithDan
(@MargDahlstrom) reported
@BrittMezher @Telstra And it's almost impossible to contact them when you have a problem. They ignored multiple attempts when I wanted to disconnect (because moving) 😡. Now ignoring that the cancelled account was in credit
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Dave Hall
(@skwashd) reported
@AmazonHelp @GordyPls Wow! Telstra's customer "service" doesn't seem so bad all of a sudden.
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Pauline
(@MsPaulineMac) reported
Also, @telstra I’ve checked to see if they were any outages using the link you provided and it shows that there are no outages in my area. Please send a tech to fix this ongoing problem.