Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (48%)
• Phone (38%)
• Wi-fi (8%)
• E-mail (3%)
• Total Blackout (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Penola, Brisbane, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Melbourne	E-mail	2 hours ago
Melbourne	Total Blackout	2 hours ago
Sydney	Wi-fi	3 hours ago
Sydney	Internet	10 hours ago
Sydney	Phone	11 hours ago
Melbourne	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Madge (@DriveClever) reported 3 minutes ago

  @Telstra the sheer incompetence of your systems, processes and staff is beyond belief. I have wasted 2+ hrs on the phone trying to reset a password. I vowed years ago after you sold a debt that never existed that would be it. I should have stuck to that resolution. Dreadful.

• 
  𝐇𝐓𝐀𝐑𝚰𝐇𝐂 🌈🏳️‍🌈☀️ (@Raptor_54321) reported 3 minutes ago

  @_Testflight_ Came to see if it finally popped and was put out of its misery. Stayed for an actually good Telstra ad I’ve never seen before

• 
  cme (@kitemett) reported 6 minutes ago

  @MickamiousG @Starlink Does having 3 units get you a higher tier of support though? I'd get support this efficient through telstra chat as a gold customer. Spend something like $300 a month.

• 
  Murray (@MyNameIsMurray) reported 6 minutes ago

  @Starlink I can see the tower from my front door. I'm less than 5km from a major centre that rivals our capitol city CBD. Telstra reprioritised the tower equipment to service a wealthy nearby suburb, meaning my entire area gets no service at all. Like, zero bars. And they don't care.

• 
  peter rowe (@Prowerock1) reported 7 minutes ago

  @Martywa467 @VoteLewko @Starlink NBN faults are dealt with via the telcos. After four cancelled appointments by NBN after Telstra said it was an NBN issue ( it was), I bought a Telstra 5G router and threw out the NBN box. I would prefer Starlink but it has a congestion charge in our area of $700.

• 
  Mel Palling (@MelPalling) reported 9 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  Dead Ä̷̬͖̽͗P̷̭̳͔͇̊ on CompSciFutures (∀/∃/acc) (@CompSciFutures) reported 11 minutes ago

  𝗢𝗡 𝗠𝗘𝗡𝗧𝗔𝗟 𝗔𝗕𝗨𝗦𝗘 𝗕𝗬 𝗧𝗘𝗟𝗦𝗧𝗥𝗔 𝗖𝗔𝗟𝗟𝗜𝗡𝗚 𝟭𝟯𝟮𝟬𝟬𝟬 𝗪𝗛𝗘𝗡 𝗘𝗫𝗛𝗜𝗕𝗜𝗧𝗜𝗢𝗡 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗦𝗪𝗜𝗧𝗖𝗛𝗕𝗢𝗔𝗥𝗗 𝗜𝗦 𝗗𝗜𝗦𝗖𝗢𝗡𝗡𝗘𝗖𝗧𝗘𝗗 Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

• 
  Paddy (@Dabatsau) reported 13 minutes ago

  @OneNewsAu This is not new news, they have been trialing sms over starlink using Optus and Telstra OWNED spectrum for several years and its at least live fir SMS on Telstra. As soon as Starship is cleared for normal operations they can launch the larger v3 satellites which will support this function fully. The spectrum spacex purchased is not compatible with current phones regardless, and would require manufacturers to adopt that band for use so its not close to being usable nor launched.

• 
  Juno Nameon (@JunoNameon) reported 15 minutes ago

  @the_LoungeFly @Telstra You have to go through the ombudsman to get an Australian staff member, someone with access to your records apparently or can fix anything. The call centers are just to keep you preoccupied long enough that you get sick of it and go away.

• 
  jeeta Brar (@brar642188) reported 17 minutes ago

  Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

• 
  Brett Keleher (@thebrickcleaner) reported 17 minutes ago

  @Telstra data outage in Melbourne SE??

• 
  X- Y Bailey 🇦🇺🇳🇿 🇨🇦🇩🇪🇮🇹 (@Bailey92035278) reported 17 minutes ago

  @WSWanderingEels On the rare occasion Vodafone customer I actually agree with Telstra yes you have to go now if you’re the NRL like yeah 2029 if you want to beat the AFL over anything then this would be the one AFL hasn’t even talked about 20th team. Time for the NRL to put up or shut up

• 
  Trajan (@foxandhound71) reported 18 minutes ago

  @VoteLewko @Starlink @Telstra is shameful. Continue to increase their prices but I cant service 45 minutes out of Melbourne.

• 
  Rolly polly (@Rolly50Hundred) reported 20 minutes ago

  @FranMooMoo I’m in. Telstra and Optus have had the market monopoly for too long and wtf do we get for it? Excellent coverage in the Gold Coast and absolutely woeful phone reception in the entire rest of the country. Starlink will level the playing field nationwide.

• 
  JimboDardy (@JimboDardy) reported 20 minutes ago

  Will have to admit that calling the telstra workers **** did actually solve my issue and got the ball moving to fix the issue. Something oldschool foreign outsourced support would take serious and send in the big man to solve it. No I think if you tried that they'd extradite you to the others land to be put down.

• 
  sportsindustry (@footyindustryAU) reported 20 minutes ago

  @WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights

• 
  Ms Meh (@ms_meh) reported 20 minutes ago

  @maher_aaron @wwos You Telstra 'em! Though they'll probably tell you it's a Youi problem that you don't like how the coverage is 99c delivered.

• 
  Luke hickey (@Lukehickey1i) reported 22 minutes ago

  @Telstra Your rewards and points website is down and won't load. Be better.

• 
  andy lai (@andylaiz88) reported 25 minutes ago

  @Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡

• 
  Snow Leopard (@SNOWFXINC) reported 28 minutes ago

  @SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.

• 
  Paul (@Paul21421386) reported 30 minutes ago

  @KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo

• 
  y (@yuyan497) reported 33 minutes ago

  @Samantha7ey it's the telstra network 😭

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 34 minutes ago

  F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U🤬💩

• 
  Anna (@spannaforce) reported 36 minutes ago

  @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

• 
  SnowmanNFT (@NftSnowman) reported 41 minutes ago

  @NicFromOz They use Telstra wholesale network, coverage shouldn’t change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.

• 
  Deepuc (@deepudips009) reported 43 minutes ago

  @Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try

• 
  Anoop Z (@anupelectro) reported 43 minutes ago

  @Telstra @Telstra24x7 @Optus Dakabin qld 4503 has no network in 4g/5g. Options available to deploy site near woolworths, dakabin hotel or opp dump area. Appreciate if you address concerns in Dakabin.

• 
  Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported 54 minutes ago

  @DarcyMiddleton @AmeliaBee7 It’s not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know they’d get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.

• 
  SmartyPantsSurfer (@BowllGeoffrey) reported 55 minutes ago

  @wtfinawtfworld Imagine how bad its going to be as a Woolies employee dealing with an issue - I find it hard enough getting a reaction at Telstra or the Bank and Im a ******* customer! Woolies board are swamped by Indians and have lost their damned minds to the dei bullshit

• 
  Aino (@partywuuu) reported 59 minutes ago

  @hobojo12345678 **** Telstra