Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Adelaide, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Bowen |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tech, Creating Jobs, Tranquility, a better world
(@stu6162) reported
@Telstra Why would Samsung change the time? They have phones all over the world. So they rely either on location (which they got right) or network time which Telstra got wrong. It is 2022 why haven't Telstra worked with all your phone suppliers to get this right?
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Scott Pincus
(@Scott_P12) reported
@AFL @Telstra @MushroomGroup How about uploading the whole thing instead of this 2 minute edited garbage
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Terry Sposato
(@tbsposato) reported
@Telstra That support page says I can pay over the phone, how about you just fix your phone system so instead of disconnecting the call it actually transfers me to someone helpful?
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David Latin 4x💉 ☮️🕊
(@DavidPutnik11) reported
Actually resolved my problem tonight, so feeling much better now. Telstra not such a bad company, just got to find the right knowledgable person, just like with so many companies! But even government can be terrible, 2hr.50min. to contact Registry B.D.&M. (no shop front anymore)
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Chris McGrath
(@cpmcgrath) reported
@Telstra Or you could fix it? The exact cause of this has been well documented for years
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Frankie Knuckles
(@Frankie_Knuckls) reported
@annaspargoryan Oh don’t start me! Moved from 1 house 2 another in Hawks Nest. 250kms north of Sydney. Telstra cut off my Sydney address! Months of pain. Now Voda in 1 iiNet in other. Never again!!
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Anthony Hoffmann
(@damspics) reported
@Telstra And let's be honest. Telstra don't value feedback. This isn't directed at you Lauren. If Telstra had half an idea about what people want, then they would know the most scarcest commodities in the world now are honesty and responsibility. Customers are no longer stupid.
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Lee Morris
(@Bakka_67) reported
@BeachGirlJan No problems so far with home internet but mobile coverage is poor compared to Telstra.
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Chris McGrath
(@cpmcgrath) reported
@Telstra @stu6162 This is a bug people have complained about for over a decade that has real world consequences, just fix it.
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Styx
(@StyxOCE) reported
Internet DC’ing in the middle of a 45 min game, if anyone knows a telstra engineer can you please tell them to **** themselves
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Arbi Asadoorian
(@ArbiAsadoorian) reported
@Telstra is there any outage in Sydney on your crappy services again???? Bunch of useless people!!! Or is it the other idiots @NBN_Australia ???
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Miggie
(@Miggie07758273) reported
@chdyctt @macsween_prue @Optus I’m not an Optus customer but Telstra, CBA, & a few other orgs have all contacted me this past week to let me know how they are protecting my data…
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Tech, Creating Jobs, Tranquility, a better world
(@stu6162) reported
@Telstra Clock setting are set to auto and network time. When I changed the setting to use your location it now shows the correct time. So it's your system time that would appear to be wrong. Samsung S21
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whygrowold
(@bigdecision88) reported
@SallyLawry @Khaliter1 @CommBank Definitely. I don’t think most of it is outsourced for frontline customers but the model they are using is broken. Telstra is way better and faster which is saying something
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rachelv
(@vrachelv9) reported
@annaspargoryan Dealt with Telstra the other day. Operator was rude and refused to look up previous case notes. Got sick of it told her I wanted it escalated to the complaints department. That scored me a you’ve been abusive (which I wasn’t ) and she hung up on me. Pt 1..
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Mitchell Bingemann
(@Mitch_Hell) reported
@joshgnosis @sainsburychina Didn't stop her weighing into the TPG Telstra network sharing deal! 🤔
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Rakesh Malik
(@rakesh1198) reported
@narendramodi @shaziailmi When GSM services were launched in 1994/5, Minister of Communication had launched those services on Modi Telstra network on a call btwn Delhi-Calcutta. That was a big leap from landline to mobile. PM was no where taking credit. 4G to 5G is mere tech upgrade.
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Gareth Howells
(@ghowells67) reported
from
Brisbane, State of Queensland
@Telstra Problem taken care of promptly by Brandon. Thanks
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Chris McGrath
(@cpmcgrath) reported
@Telstra @stu6162 We report the problem every year and you never fix it. The timezone is set by the tower you connect to. When there is no daylight savings, for some reason you set the time to NSW time, in the final hours of the day before, you change it to Queensland time.
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brad mcculloch
(@bradmcculloch3) reported
Ffs @Telstra , how do you get network based time settings for daylight savings transitions wrong every single year?
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Tech, Creating Jobs, Tranquility, a better world
(@stu6162) reported
@cpmcgrath @Telstra Thanks Chris. That's a good explanation. It's truly third rate delivery. Why would the biggest tech company in Australia default towers in QLD to NSW? They advertise that they have tech advisors to help small business lift their "tech game". Yet can't get the time right.
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Anthony Hoffmann
(@damspics) reported
@Telstra That could be a weird thing to do. Oh, you mean add. It's not strange. I can see the error in the javascript code. Years ago it was a trendy thing to have the address 'verified' using code but it's been redundant for years. It's literally a 3 minute fix.
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💧Sally Lawry
(@SallyLawry) reported
@bigdecision88 @Khaliter1 @CommBank Agree . The customer service team are always pleasant . Wonder if it is outsourced . There now seems to be a triage system . Talk to 2 people . 20 mins for call to be answered .That person can’t help and you get put on hold for up to an hr waiting for somebody else .Telstra style
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Jeremy
(@jeremydyancey) reported
...have major brand damage for years to come. But let's not forget that Optus is the 2nd largest telco in Australia - an underdog to Telstra that paved the way for a more competitive market and greater choice for consumers...
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Terry Sposato
(@tbsposato) reported
@Telstra Your phone support is an absolute joke. After minutes of fighting with your ****** voice recognition every option chosen ends in my call being disconnected. Get your **** together.
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Dr Sonia Ahhh🌈
(@soniaahhh) reported
OMG **** you telstra. We don't have daylight saving in the territory. Why was my phone even on Adelaide time? I sure didn't set it that way
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Nowsthetime Max Vaxtor, #AlboIsMyPM
(@Nowsthetime3) reported
@ChrisMinnsMP Too late after the horse has bolted. But you could always buy back Telstra and the energy companies. Oh for the days when we weren't being robbed every time we used an essential service.
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Boomer Dea
(@BoomerDea) reported
@Telstra Not sure how that helps me? I’ve told you that your network is not up to scratch and where. Please have your engineers fix it.
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Patrick Gilmartin
(@Gilmar15Patrick) reported
@GregoryJaySea @abcnews ”remote” is open to interpretation. One only has to look at Telstra’s record of where it prefers to invest in infrastructure to understand that utilities companies ‘don’t want’ to provide equity of service to remote customers.
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James
(@James57498470) reported
@Telstra @punkionaire Imo Just keep upgrading the network and offering more competitive deals. Try not to fall back into the monopoly mindset that plagued Australia prior to the NBN. Think rual tower infrastructure should be shared but that's not fair if you paid for it I guess.