Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Brisbane, Melbourne, Newcastle, Joondalup, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 10 hours ago |
|
Adelaide
|
Phone | 10 hours ago |
|
Sydney
|
TV | 13 hours ago |
|
Sydney
|
Internet | 16 hours ago |
|
Brisbane
|
Phone | 18 hours ago |
|
Adelaide
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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The Lord Ardent Rake (@financialporn11) reported@mrwebber4 China just hacked the Aust 911 service (called 000) & the major Telco (Telstra) in retaliation for the *** negative comments regarding the Chinese missile launch. For the UK stealing a steel works I would think something stronger is in order. Timed in between ***. Y not a PM?
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Dr Ravi Nayyar (@ravirockks) reportedAs per Telstra (Submission No 7.2 to the 000 Inquiry) thus far: - Maintenance work on timing equipment --> Telstra restarts the box. - On restart, the GPS card didn't work as expected because of an intentional design change to fix an earlier issue --> GPS PNT flaw was triggered.
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Robyn Tan (@robyntan) reportedNot that often I support Sarah Hanson Young but her questions about dodgy $30,000 Telstra GPS that failed are very important. Senate committee discussion - GPS hardware & software. The key question should be: Why wasn't the "firmware" updated in the GPS? @ajamesbragg
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra Oh the same old boomer slop. Hurry up and die from old age or diabetes like your fat as **** countrymen.
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Lisa (@Lisa9Sophia) reportedTelstra are the Great and Powerful Oz in the Wizard of Oz, who when you pull away the curtain, is a conman Telstra just admitted to using the crowdsourced outage report website DownDetector when their system fails Does that make sense? So Telstra are a $54 BILLION company who rely on crowdfunding to protect Australians access to emergency services So people’s lives are at risk and they are urgently calling 000 while Telstra executives are checking DownDetector. The CEO is paid $7 million+ a year and this is the result. Telstra HQ:
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Kara Corruption (@KaraCorruption) reported@Telstra What if, as CEO, you took responsibility and stepped down?
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peter kenny (@peterke60628957) reported@FetchStep Telstra need to be nationalised. This is criminal, and ********* incident management. All their management should be sacked. For refusing to spend $30K to upgrade out if date infrastructure, its now cost them $30m. And god knows how ********* their vulnerability mgt is!
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Doug Mitchell sports fan (@PeoplesAlert1) reported@MattSmith_567 @AFL 😲 I havent had a problem. Probably Telstra lol
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AliciaGJ 🖤🤍 (@aliciagjones) reported@telstra how do I get business support without calling. I can’t sit on the phone waiting for you to get to my call.
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I Titty Da Fool (@ITittyDaFool) reported@agroasx @Telstra Some of it. Won't help phone reception indoors though. Both networks need each other
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pesky paul (@BARGH3ST) reportedoh okay so websites will work on mobile but not my laptop. @Telstra sort your **** out
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Teflo (@teflocarbon) reported@agroasx @Telstra Your point being? I never said Starlink won’t affect anyone. It will likely hurt rural broadband providers and established satellite companies such as Viasat. That is still very different from "eating Telstra’s business."
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Mervyn Fairweather (@MervFairweather) reportedSo where is RCS messaging if emergency technology is important? @Telstra Your CEO just said emerging technology was important at Senate Estimates. It would have allowed more people to message during an outage! @sarahinthesen8 @RossCadell
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@telstra. Vicki whatshername should donate a year or two of her salary to compensate people affected by Telstra’s complete self-serving ****-up last week.
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Boats 🇦🇺 (@BlownBoats) reported@Michael89529595 @MarkGra50507647 This was planned before the Telstra outage No one needs more government overreach
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Nosiree Bob (@NosireeB) reported@Telstra Maybe try employing some Australians. Every Telstra office I have been into is 99% Indian, not saying that is what caused the problem but also I'm saying that it couldn't have helped.
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John Young (@JohnYoung146083) reported@ReutersAsia Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Charlie (@chardidathing) reported@rison99 @Telstra who? it was confirmed the one unfortunate regional case wasn't a result of the telstra outage
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NewsTongue (@NewsTongueX) reported🔴 Telstra CEO faces parliamentary inquiry over nationwide outage affecting emergency calls, payments Telstra chief executive Vicki Brady will testify Friday before an emergency parliamentary inquiry into last week's outage that knocked out triple zero emergency calls, disrupted payment systems, and stopped trains in two Australian states. Greens communication spokesperson Sarah Hanson-Young said: "Telstra, just like Optus, has put their profits ahead of public safety and public service for far too long, and the law allows them to." • Telstra accepting compensation claims from affected customers and small businesses with supporting evidence
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Turbo Dungstorm (@TurboDungstorm) reported@PacificJay19 @elldeeone @Telstra Nothing would surprise me. I've seen the biggest of biggest Tech companies make rookie level config errors on all sorts of gear.
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Nick Gipson/Enigma🕶️ (@enigmaxtreme) reported@Telstra Having so much of a country's infrastructure relying on a single company never EVER failing is just asking for disaster. There needs to be a fall back, especially when it comes to Triple Zero
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Ryder (@V1ceOne) reported@studiosound26 @Telstra I’d go all out full year and they change their plans back to under $50 **** em after all that
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Andrew (@andrewrdn463) reported@Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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Nigel Withers (@MajorBlipvert) reported@VoteLewko Telstra is probably still carrying decades of tech debt. That old stuff has a bad habit of biting from time to time.
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David Havyatt (@havyatt) reported@ACCAN_AU @smh @swan_legend How is Telstra expected to work out the AMOUNT of compensation otherwise? The word ‘compensation’ does not mean ‘fine’ and as a Telstra customer I don’t want them being over generous….because I will be paying for it.
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Sam (@SamFaff) reported@Telstra down again?
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Dr Ravi Nayyar (@ravirockks) reported'... if his Telstra landline was down, given the patchy mobile signal in his area, he or his wife or son would have to get in the car in order to call Triple Zero.
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Bill Blakeney 🇦🇺 (@wablakeney) reportedHow is Sarah Hanson-Young leading a Senate enquiry into the recent Telstra outage. She can't even comprehend what a design change means!!
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Lisa (@Lisa9Sophia) reportedTelstra are the Great and Powerful Oz in the Wizard of Oz, who when you pull away the curtain, is a conman Telstra just admitted to the Senate Inquiry to using the crowdsourced outage report website DownDetector when their system fails Does that make sense? So Telstra are a $54 BILLION company who rely on crowdfunding to protect Australia’s access to emergency services So people’s lives are at risk and they are urgently calling 000 while Telstra executives are checking DownDetector. The CEO is paid $7 million+ a year and this is the result. Telstra HQ: