Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Darwin, Canberra, Hobart, Perth, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, and Dubbo.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 55 minutes ago |
|
Melbourne
|
Phone | 1 hour ago |
|
Brisbane
|
Phone | 2 hours ago |
|
Melbourne
|
Internet | 4 hours ago |
|
Melbourne
|
Phone | 5 hours ago |
|
Adelaide
|
6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Satoshi Goy (@satoshigoy) reportedThe fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.
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Wicked Wickets - Tales of Women's Cricket (@WickedWickets) reported@AidenS2101 Nope, two iPhones were silent, Dad’s old cheap Telstra phone went off like a treat.
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Uptimus (@UptimusApp) reportedAug 6, 2026 at 02:10 UTC: Recovery monitoring for Telstra has been interrupted as community reports of slow performance and downtime have increased again. Investigation is ongoing.
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GainsMax (@GainsMax168031) reported@SkullSpeedDeal A family member of mine over a decade ago ran a Telstra phone store, it became top 3 in the entire state because of his leadership. Anyway, something happened, and he told me the 2nd in charge (Indian) backstabbed him and took over the main position. A year later, the store had hired a lot of Indians and ended up being the worst store in the state lol
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Yvonne Gunn (@YvonneGunn) reported@EVERALDATLARGE Many have said their Telstra provider phone worked but not their Optus. I even saw one question regarding Vodafone. Is it a provider issue perhaps?
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immyonboard (@immyonboard) reportedtelstra wifi network has went down for the 11th time in the past hour. it’s time to cut my losses, stop sucking up to a genuinely dogshit support service and move providers 💫 any recommendations? @Telstra who do i switch to?
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𝗴 𝗹 𝗼 𝘄 (@glowwxx) reported@Aussie_Dad5 @Zhshshdjsjsjs You’re so retarded it’s embarrassing. The fact you think turning your phone off means they can’t collect your data shows your IQ. 1. Turning off your phone isn’t turning off your phone it pings to a cell tower constantly. Most phones go into a “deep sleep” mode in which where gps, microphone and network are still active 2. If they wanted to collect data they wouldn’t need an alert to do it. They would just go to Optus and Telstra, give them your number and get everything they want. Or just ask Apple or google to comply.
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Anoop Z (@anupelectro) reported@KobieThatcher It is same with Telstra Optus and Vodafone. Network monitoring is also done from India.
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Svyatoslav Pidgorny 🇺🇦🇦🇺 (@Slav636) reported@rpotter_9 Telstra time server downed part of Telstra network, but I can’t readily think of anything that will down all three. Except maybe the GPS.
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manukoreri (Nick Chesterfield) 🇵🇸❤️🖤💛🇵🇸 (@manukoreri) reported@SimonBurns4 @Telstra @nemagovau Which is why it should have been a better algo. Priority 1, multiple broadcasts, override marketing and private SMS.... 7 minutes is very long time in a genuine emergency.
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Bill Nosworthy (@BillNosworthy) reported@rwallace67 @SimonCotter62 We have 2 mobiles with telstra, only because there's no other option at present! Everything else has been shut down, saving around $400 a month. Added starlink (home & mini) for less than $200/month, so after 6 months all the hardware is paid for as well. No regrets, it's v good!
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dylan (@dylxrrno) reportedIs Telstra ******* down again
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Ian Linklater (@IanLinklater5) reported@Telstra Reinstate my mobile phone service please . I have a business to run if that actually matters .
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Juanessa (@Juanessa22) reported@BenCarrollMP Fuel crisis Ben!!!! What are you doing to alleviate the rising costs? You’ve announced nothing in this area. Also fix the VLine & Metro issues. We’ve heard zero post the Telstra outage. ZERO FFS!!!
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Annie W 🍷🌺 (🧵anniew1303) annie-w@bsky.social (@AnnieW1303) reported@JBollingmoore Recently we’ve had a Sorry from Origin, Harvey Norman and Telstra for ripping off customers, leaking customer info or failing to provide a service. Not good enough 🤬🤬
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Mo Syed (@msyed_) reportedWhat's happening in the land down under 1. AusAlert passed the test. That’s not the same as passing the public. Millions of phones lit up during the national AusAlert test. Others got nothing. Older phones missed it. Landlines missed it. Queensland has already said it’s not signing up yet. The government still called it a success. That’s the problem with big national systems. They can work at scale and still fail the people who need them most. An emergency alert isn’t a marketing email. “Most people received it” isn’t the standard. The standard is whether it reaches the person in a flood zone, bushfire path, or cyclone area, including people with old devices, poor coverage, disabilities, or no smartphone at all. 2. Origin’s breach has moved from “what was stolen?” to “what was agreed?” Origin has confirmed data from about 900,000 current and former customers was taken. Now the alleged hacker says the matter has been privately settled and the data won’t be released. That leaves one very obvious question: was a ransom paid? Companies hate talking about this because there are no good options. Paying doesn’t guarantee deletion. Not paying can mean customer data gets dumped online. And either way, the people whose details were stolen have no say in the negotiation. The breach is the first failure. The weeks of uncertainty afterwards are the second. 3. A Telstra outage stopped trains. It shouldn’t have. A telecoms outage took out trains because the switch to the Telstra mobile network was poorly managed. This is what people mean when they talk about critical infrastructure. A train network shouldn’t depend on one fragile link behaving perfectly. The backup needs to be real. Tested. Able to fail over without someone discovering in the middle of an outage that the contingency plan was mostly a PDF and good intentions. Australia is wiring more of daily life into connected systems. Reliability is no longer an IT metric. It’s whether people can get home.
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Matthew Perrin (@MbPerrin) reported@teslaownersSV @grok will this include Aldi which piggybacks the Telstra network?
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Jess H (@Jess_H19) reported@Telstra Yes I have reset both phones multiple times over the past days trying to fix data failures, calls not going through, poor signal, messages not notifying. Why am I having to reset so often to get basic function?
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Ishmaelah Bonne (@IshmaelahBonne) reported@Telstra @sportsnallPT Again! Last week the network went down and people died because emergency services weren't available. Should never have privatised the company and with your over paid useless executives
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Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
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💧Daren Connor 🇦🇺 (@connor_daren) reported@Telstra No it can’t when there is no wifi network.
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Karl Burns (@SimonBurns4) reported@manukoreri @Telstra @nemagovau well its only a trial and if you give feedback they can fix up the faults
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Sport Nut (@SportNut007) reported@mikeoniron @Telstra @Starlink Telstra sucks. They connected my internet at my OLD address but still charged my new address I didn’t have anything with them but mobile ph at old address
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Muz De Sac (@MuzzaDavo) reported@lagoonki Incidentally, while I was taking my pic on the Yorke, my phone was operating on the signal from the Telstra tower on Kangaroo Island, it's so close.
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Big Clarence (@clarencebrah) reportedI’m sorry but in 2012 I paid $350 or so to attend two Soundwaves and saw System of a Down amongst like 15 other good bands I’m not paying $300 to sit in the back row on level 3 of the Telstra Dome surrounded my people who discovered nu metal ten minutes ago. I’ve been waiting 14 years to see SOAD again but that is taking the absolute piss.
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Tim (@TimothyJ_23) reportedWould love to know why @Telstra network is randomly cutting out at HBF Park in Perth. There are literally mobile receivers on the light towers
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💎mia🎹🇦🇺 (@msamethyst) reported@Telstra is so useless. My call to japan was being cut off at 15 min when I have a call pack which lets me call unlimited. Everytime I log to chat with support. They said it’s my mobile phone issue. 4 months on I got annoyed and lodged a complaint with TIO.
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GainsMax (@GainsMax168031) reportedThe rapidly advancing Starlink system should scare any Australian Telco. I hope the Telstra monopoly on the market gets broken up to the point that they're forced to lower prices. The service we get for Telstra, considering how much we pay is a joke. Any company that moves its operations overseas purely because labour is cheaper deserves to be outcompeted by companies that actually invest in local jobs, innovation, and customer service. If your entire business model relies on cutting wages instead of building a better product, don't be surprised when someone with better technology comes along and makes you irrelevant. Consumers shouldn't be expected to pay premium prices for declining service while executives celebrate another cost cutting exercise.
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Ross (@Ross1873493) reported@Terri_1987a @SupportPauline Agreed. 12. Eastern seaboard states. 3 x 4 APR 1400's. Problem is raising private capital, so...Commonwealth finances them; Koreans manage the build because they know WTF they are doing. Then IPO it, float it like um...Telstra. But market cap @ 35%. No more cartel bullshit.
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Jasejdv3 (@JD_ONEE) reported@LisaLemon09 Thats good, the last thing you need is issues with telstra network. We are so reliant on mobile coverage, for our phones.