Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Port Macquarie, Perth, Melbourne, Sydney, Brisbane, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Port Macquarie |
Phone | |
| Perth |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Guru Schmoo
(@guruschmoo) reported
@Telstra When i call, I'd like to speak to an actual human being and not get cut off for your self service option. Your service is shocking
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simon bathgate
(@bluedogeleven) reported
@Telstra I would like to make an official complaint about setting up kayo sport through nrl livebpasd offer. Absolutely disgraceful in 2021. Awaiting a reply from someone in telstra that can solve this issue that is common from all the previous complaints. Email me back please
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Scott Phillips
(@TMFScottP) reported
@Neilhoh @Telstra Ha. Their social media team is very good. They don't always have the power to fix, but can't fault the responsiveness, to be fair. They're always helpful. I'm not sure if the Smart modem is a dig at me, Telstra or the modem though :)
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Diamond Carpet Cleaning
(@DiamondCarpetC2) reported
@Telstra I'm talking to someone now but he wants us to wait 24 hours to see if you fix it. That's not good enough when our clients can't call us.
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GLPhoenix
(@GLPhoenix_) reported
@CrunchieKimochi huh, kind of the other way around here, we're trying out a new modem because we suspect the telstra one being the problem, and now upload is fine and download is in the shitter
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Scott Phillips
(@TMFScottP) reported
@Darren1PRiOR @Telstra As a long term customer, I am seeing change. Is it enough? Fast enough? Time will tell. Thankfully, for Telstra, incumbency has been a powerful moat while it tries. (Discl. I own shares)
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JLucky
(@jasonluckhardt) reported
@Telstra I have tried numerous times -south East Asian call centre phenomenon just too hard. I have been told 5-7yrs on your naughty list because of a $300 bill that was paid within days of me being aware, back over 3 years ago. Yet I have been a continuous customer with another service.
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Baz Richardson
(@bazlotus) reported
@Telstra is there an outage to 4g backup services at postcode 3205?
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Rhi
(@RhiannonB) reported
@Telstra Hi 👋 I submitted a complaint on Feb 20th (ref number 07111997). Can you please let me know when I can expect a response?
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Robbie Bateman
(@Robbie74365522) reported
@BrianLeahy11 @Telstra Hopeless isn't it. I can listen to the radio in the Ute where ever I go but can't make a simple phone call. The only phone calls that work are the bloody telemarketers. Piss them right off and free up our signal
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💧Rexy
(@Archie25555) reported
@JusticeOzzie @Telstra Who should I move to for mobile service in regional NSW ??
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🐶
(@qldtigerfan) reported
@Telstra Is there an outage on the Gold Coast right now?
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Baz Richardson
(@bazlotus) reported
@Telstra Just spoke to Telstra tech team and was told there is an outage at 3205 since 9/3 and will be rectified on 15/3. Surely this isn't true? I have been using the 4g backup for about 2 weeks and have just had a data top up. I suspect the issue is just me?
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Blueheaven
(@BigGCFCHeaven) reported
@burrosavic A mate of mine’s dad just died 4 days ago. He went in to @Telstra to pay the $27 outstanding on his account. They wouldn’t take it. He needed to produce proof that his dad was dead. WTF🤔 He’s got the ******* bill in his hand to finalise his account. FFS, take his money🤬🤬
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Rory...#ProudSewerRat Living In The #LNP Sewer 🐀
(@WittaTwitta) reported
@CaroletheStrong I'm still on ADSL 2+ Rebooted PC and modem No change #Telstra are showing problems in Brisbane They're not my provider But it's their equipment of course ...
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Graeme Horner
(@graeme_horner) reported
@Telstra we lost our NBN service and residential phone line on 1 Feb 21. #INC13246752. I have since wasted hours trying to get the problem fixed. Your 'service' is astonishly bad. Yesterday you sent me an invoice for February, when all I was expecting was an NBN technician. SOS.
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Alastair Christie
(@AChristie221) reported
@Telstra You mean the unusable chat system? I want to speak to someone on the phone. And that person needs to actually be able to resolve my issue, not just book another technician appointment that'll get cancelled without anyone telling me.
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Deb
(@technecologist) reported
Where is your duty of care @Telstra? To send a customer home, with a phone that has a battery bulging so badly the screen is lifting, while waiting days for a replacement? Warn it is a potential fire or explosion risk but not offer solutions such as a loan phone, seriously?
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Tom McGrath
(@TSM072011) reported
@Telstra was without internet for half a month. $3.05 compensation for a mistake that you created, refused to acknowledge and fix, and then undersold and lied to me about. good job
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Brian Leahy
(@BrianLeahy11) reported
@Telstra Yes, but difficult when I have to drive up a big hill and be put on hold. Once again you tell me my services are good ,I have very little of both (paying full fees). And once again, I have managed to book a tech guy who still leaves me with limited service.
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Luke Durbin
(@lukedurbin) reported
@TMFScottP @Telstra Any reason you need to be on Telstra? Plenty of cheaper options with comparable internet and actual customer service.
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Lisa Rafferty - #alwayswasalwayswillbe
(@Leesidge) reported
@Telstra I understand that, but I want the widget back, its more convenient and helpful, unlike tge stupid app.
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Simon
(@learning2tri) reported
@Telstra Any chance I get a bill issue resolved? Spent 3 days on the app and getting no where fast
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#BustForCust
(@Mario_Seags) reported
@mattymoy__ Find somebody to share with, that's what everyone else does. Preferably somebody that is a telstra customer which can get the price down again
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Gamer Dad (Mike)
(@Enilyks_) reported
@MarkMcGowanMP can you please do something about the woeful cell service for the perth mandurah line. Please work with optus/telstra to put repeater cells or something. It's 2021 and unable to have stable connection for majority of the train trip is pretty crap and impacts work
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Christian “CJ” Peri-Peri
(@cj_periperi) reported
@Optus - CASE ID 100307922 - 2/2 - IF THESE ISSUES AREN’T RESOLVED IN THE NEXT 48 HOURS, both my MUM and I will be switching to @Telstra . WE’VE HAD ENOUGH!!!
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Scott Phillips
(@TMFScottP) reported
@lukedurbin @Telstra I dare say it's an NBN problem, tbh. And I like that the Smart Modem does its thing when needed. But throttling because *the service is still down* is some pretty screwy logic, @Telstra...
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Brent Ford
(@BrentFord26) reported
@BrettDwyer1 It should only matter if you were a telstra customer. I see your grievance but!
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Julian Barlow
(@julerin8) reported
@NBN_Australia @Telstra told me the service would improve once they increased the capacity of the local tower. That was 2 years ago and the service has declined to the point it simply won't work at times. When I mention the ombudsman the service improves briefly for a day or so.
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Kirsty 🦊
(@FoxyGamerGirl_) reported
@Telstra yes, can I DM on here as I'm getting nowhere with support