Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Cornwallis, Adelaide, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Brisbane |
||
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Phone | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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pmalcolm1984
(@pmalcolm1984) reported
@Telstra thanks for mucking up a move order and cancelling my internet. Greatly appreciated when two working from home & at home schooling. NBN help line also closes before time stated on call. Modest organisation.
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Simon *******
(@gtvone) reported
@Telstra Don't reckon anyone in Adelaide is referring my 11yo, but yeah, the recycled number thing is typical - there has to be some sort of solution to this, Telstra (Hi Sean, how's your eve going)
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Linzagain
(@linzagain) reported
Think theyde prefer freedom but hey Australians will be able to make free calls from public pay phones across the country under a new Telstra initiative. Standard national calls and SMS from Telstra’s network of more than 15,000 pay phones will be made free from Tuesday,
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🔥💧🌈jimmymalecki
(@jimmymalecki) reported
@Telstra @LHSyd Hi Telstra, I can't get resolution with an open complaint with the TIO. I'm not getting my bills. I've tried your offshore call centre for over 10 years & found they can rarely fix your problem. Then I get called by the offshore call centre to fix the problem. 🤯🤯🤯
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Tamara Rosewarne
(@RosewartTamara) reported
@FionaGrayPhD @Telstra It’s like dial up all over again! Those copper wires can’t cope once the fibre optics hits the node and tries to translate to the copper lines between the node & your home. Which of course is also copper as the majority of our homes were never upgraded either….
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Steven P
(@steeviepee) reported
@EmRusciano @Telstra I got one of these! Didnt click ****- but thanks for throwing this info out there
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Isaacary
(@Isaacary2) reported
@HappySinger @Telstra @andy_penn Its ****** that you had to go through it telstra is a o er valued company that has **** all care for there customers or staff. I only use telstra services for my mobile for obvious reasons. If they didnt hold the tower monopoly they would have gone bankrupt along time ago
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Benjamas 👑
(@BenjamasM) reported
Telstra say my line can’t handle (which it can). How dodgy are @telstra that they would change orders without informing the customer?
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Fee (Silhouettic)
(@AmakusaAC) reported
@Telstra I can dodge these but the sheer volume of spam/scan emails coming through my BigPond accounts makes me want to shut down the service completely.
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cejay
(@cejay) reported
@troyhunt Some background on Telstra staff. Since the 😷 they’ve onshored some functions due to issues with offshore staff being unable to effectively wfh. We’ve seen some service improvements as a result.
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pmalcolm1984
(@pmalcolm1984) reported
@Ali_Yesilyurt @Telstra Sorry to hear. They are very poor at solving problems…
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fay wise
(@faywise15169611) reported
@GellyStarr @EmRusciano @Telstra I’ve made a sport out of trying to keep the Indian on the line as long as possible. My best effort was close to 30 minutes and the call only ended when the scammer told me, the victim, to “**** off” and he hung up on me. It was very satisfying at the time.
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B for Bendetta
(@benjialpha) reported
@twiddlekins My mum always struggled because she would just take the cheapest phone Telstra had, so the problem wasn't her and phones, it was **** phones.
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Darren Yates
(@darrenyatesau) reported
Hey @Telstra do you require technicians who come from a COVID hotspot to be vaccinated before entering your customer's home?
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Aussie Games Co
(@AussieGameCo) reported
@ScottysDoggo really well really well done.. I'm using my obscure Rolox off the grid account to say good on you as on my main account I commented on a Telstra ad on twitter a abhorred rort one of Australia's dangerous cancers, Telstra Day.. I commended how about **** off day.. got suspended
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Ali Yesilyurt
(@Ali_Yesilyurt) reported
@pmalcolm1984 @Telstra Very average mate. They shut down our internet whilst my wife was in mid class teaching a maths VCE class. Hope you get it sorted ASAP.
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Charleyb2355
(@charleyb2355) reported
@Firedingo @ajhill_alan @AntonyGreenABC Telstra had plans to replace its copper network with fibre in the early 90's but unfortunately the Government changed and killed that idea.
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Constance Alexander 🐀
(@ConstanceAlex23) reported
@Telstra Yes - update is 3 more pointless, soul-destroying conversations with 3 more Telstra staff, all contradictory, one visit from NBN technician who said there's nothing for him to do & left, a day's lost work for me and still no solution from Telstra.
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Simon *******
(@gtvone) reported
@Telstra And that's fine, that happens to me, too - but this is from a business and they're actively marketing to a number that as you say was out of action for 6 and now back in service for 2 months, so there are rules. Anyways - I'll take it up with them.
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Justin Randles
(@jaye_ah) reported
@Telstra Cable internet down for 2 weeks, repeated assurances that the outage will be fixed "tomorrow" all false. No ability to speak to someone who can fix the problem, zero interest in customer service. Good at collecting money though. @MichaelLavarch
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*
(@Lamb0mp4) reported
I’m actually so ******* sick of Telstra I don’t understand how can ******** someone over so many times
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Laura Harding
(@LHSyd) reported
Me: I have run out of data and need to add more so that I can work from home during Covid Telstra: We checked. You can’t - but you won’t be charged extra it will just slow to a point where it is unusable for streaming. Can we help you with anything else today? 🤯
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Gelly Starr
(@GellyStarr) reported
@EmRusciano @Telstra Scammers r calling landlines including silent nos. 1st, auto msg saying from NBN “ur internet is going 2 b cut off in 24hrs” Then some Indian says they’re from @Telstra. I tell them, not Telstra customer, response is “Telstra controls all services” parents r old could get scammed
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*
(@Lamb0mp4) reported
I’m actually so ******* sick of Telstra how many times are they gonna ******* over, trying to scam me by sending out an electrician and then fixing our phone lines and our internet
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BrianOgilvy
(@1980brianogilvy) reported
@ellymelly @LuluF88437941 Telstra put out a tweet warning on text missed phone calls treat as suss
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Schappi
(@Schappi) reported
🎉🥳 Woot 💉2/2. Still haven’t managed to get a 5G signal on @telstra though🤪!
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Benjamas 👑
(@BenjamasM) reported
Say my Line can’t handle (though it has done so with Optus for years). How dodgy is @Telstra that they change customer orders without notifying the customer and just leave it to be discovered?
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Marcus Wong
(@aussiewongm) reported
@TheColinputer @Telstra I think the bad spelling is an attempt to avoid spam detection logic.
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JasonWazza
(@Jason2Wazza) reported
@Telstra @NorthexOCE Should i assume an Error message when checking whether there is an outage for my house, that there is indeed an outage?
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Ninh Chu
(@hnchu1510) reported
@Telstra what is going on with the mobile broadband service in Wagga Wagga / Forest Hill area? My internet has been around 0.5 to 2.5Mbps since last Saturday