Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Townsville, Brisbane, Kurrara, Hobart, Perth, Melbourne, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Wi-fi | 4 hours ago |
|
Sydney
|
Internet | 16 hours ago |
|
Townsville
|
Internet | 21 hours ago |
|
Sydney
|
Internet | 22 hours ago |
|
Brisbane
|
Internet | 23 hours ago |
|
Kurrara
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TRADER FOX 🇦🇺 (@thefox84) reportedSeriously **** #Telstra. Their app doesn’t work, their call centers closed, their message service closed. Cannot wait until you get ****** in the arse from Star Link. #FuckTelstra
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Ihatenicknames (@ksyd2015) reported@smh_ch @greentshirtpink @adventure_ali_ please help me too..I have been put through the ringer with Telstra. Need to get an e-sim for my dual sim phone and Telstra point blank declared they haven`t got the technology to issue e-sims..
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greentshirtpink (@greentshirtpink) reported@smh_ch @adventure_ali_ I'm on Optus. Just did a half lap and did have some coverage issues but my partner has telstra.
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Wassim Muna +61 (0)474 067478 wassimmuna@gmail.com (@WassimMuna) reported@Telstra Hi. Would you mind removing the Akamai proxy server from my internet connection? Or find out who I can speak with about that connectivity issue on my account, since the support staff I've asked haven't been able to help with this issue? Thanks.
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Stuart Eggerton 🚕 🥚 (@cloudy_stuey) reported@damovisa I have taken to asking "please take me off your list" and explaining I am not a Telstra customer
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DalmatinskiDave (@DalmatinskiD) reported@ChrisMinnsMP If it doesn't work, buy back Telstra, Qantas and Commonwealth Bank
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Roger (@Roger23355452) reportedHi @Telstra I was recently overseas with my prepaid service, and for the first time had no option for roaming (I was in indonesia) - when are you allowing your prepaid customers to roam overseas again? I think it's about time you treat us the same as your post paid customers
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Alan 🇦🇺 (@alansattler74) reported@Telstra @andy_penn I’ve been to the ombudsman about it Telstra said there was nothing they could do about it and offered to cancel all of my services I think there are 10 all up Fat lot of good that would do
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Alan 🇦🇺 (@alansattler74) reported@Telstra @VMorganSchmidt You just don’t get it and you will never understand the daily frustrations of the people in rural WA You need too live here too understand it We pay top dollar for a service that your company supplies and it is second rate Not enough towers and to many people
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steven (@notnotsteven) reported@eevblog @Telstra Or is it a result of their cost cutting on support leading to years of terrible support experiences/customer losses when you have any kind of issue that’s not in the step by step support scripts.
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Damian Brady 🥑 💉 💉 💉 #AlwaysWasAlwaysWillBe (@damovisa) reported@cloudy_stuey I've had a scammer double-down when I said I wasn't a Telstra customer! "That doesn't matter - all Internet goes through Telstra so I can still help you".
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Warrick (@woc65) reported@RoadknightThe I had probs years ago with no service to very slow. Telstra said nothing wrong etc etc. Multi complaints. New modem. They sent techs to check my connection, no improvement. Cont to complain. I don’t work Wednesdays so I said send a tech on a Wed. They did. He check my lead in../2
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Charles Wass (@charlesrwass) reported@alansattler74 @Telstra @VMorganSchmidt I’ve attempted complaints by Twitter email and phone over the last 12 months. Thought we were nicely placed between 3 towers. Regularly very little or no signal. Not sure what they do other than the seemingly pointless Twitter comments to message them.
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James Pate (@jimmeh159) reported@AFL @Telstra This will never happen again
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Alan 🇦🇺 (@alansattler74) reported@Agrista_au @Telstra @VMorganSchmidt Had to wait 20 minutes last night for a movie too finish buffering so we could watch it Through Telstra 3G/4g service
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Roger 'I do it for the music' Joseph (@RogerJoseph8) reportedDear Telstra, Thanks to your aggressive behaviour, pushing us off our mobile plans, increasing our monthly cost etc we have moved to Optus. Saving $20 a month. And a much stronger signal at home. Goodbye.
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buzookka (@buzookka) reported@ftworkcareers @FinancialTimes @OLIVERBALCH They will certainly function better than a CFO becomes a CEO!!! This is at least proven in IT/Telco whereas Andy Penn and Hans Vestberg caused so much damage to #Telstra and #Ericsson
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AdventureAli (@adventure_ali_) reported@smh_ch @greentshirtpink I'm on Boost and it's not as expensive as Telstra but still uses the Telstra network. But still not as cheap as the UK.
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Stephen Edgar (@netweb) reported@Telstra @NBN_Australia Telstra has known there’s an outage since Friday 27th May, I cannot comprehend the level of incompetence here from Telstra… You sent an SMS text message that there will be “network updates” on June 1st, 2 days after you were aware of the service outage
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Ben (@iB3nji) reported@OptusNewsRoom @Commpete_au Regional Australians currently have two choices: Optus or Telstra. Soon they could have a third: TPG/Vodafone. How is having a third choice bad for competition and bad for the general public?
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TRADER FOX 🇦🇺 (@thefox84) reported@Telstra I’ve made it very clear in my initial post what the issues are. #Telstra
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David Waller (@DavidWa92139674) reported@richieneal76 @AFL @Telstra And I don’t give a **** what you think Richie. Jog on peanut
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💧Christine Hansard (@Chrissyhansard) reported@Only_Anthony1 @NBN_Australia It’s dreadful! Had to get NBN …. No signal for mobile where I live. The signal keeps buffering when on live stream. Telstra’s answer …. Upgrade to a faster more expensive plan. Consider it, Bye!
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Stephen Edgar (@netweb) reported@Telstra @NBN_Australia Right, so why doesn’t it? And now I should use the app to “get help”? Sorry Cas, but nothing Telstra has suggested has helped me here? Everything is smoke and mirrors and obfuscation of the facts, it’s incredibly frustrating
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AdventureAli (@adventure_ali_) reported@KrauthBen @smh_ch I mean, that's pretty cheap. However, Kogan is on the Vodafone network, meaning that unless you live in a city, you might not get reception. So it has to be on the Telstra network for me.
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Alan 🇦🇺 (@alansattler74) reported@Telstra @andy_penn We have been telling Telstra for nearly 3yrs about the problems out here with your services but u don’t listen So when we all had to stay and work from home that really showed up the inefficiencies of your network We can’t go to another carrier because there are none
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Brian Humphries (@rocky1622) reported from Melbourne, VictoriaCoalition is bunch wackos especially nationals have had 9 years get phones internet for country and now in paper today there giving Telstra a wack. Stupid
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Marcus Williams (@oceanic_spear) reported@Telstra But how can u increase current contracts have been a customer for 15 year never had a price increase mid contract a contract it’s a contract for a set period of time, for a set price can’t just increase mid contract?
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rachmonkey🙊📚🌏🐨🌳🔥 (@rachmonkey1) reported@Only_Anthony1 @NBN_Australia @Telstra They’ll offer unlimited data. Offer this that, whatever they want. It doesn’t compute with the bullshit service of skymuster and the cost it takes to install. Before Covid, I was in charge of running a business next door. Has it improved? Not from what I’ve heard
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Chang Min Park (@crossian90) reported@telstra My mobile phone isn't working. #no4g #nocall except #incomingcall The problem is that I could not find any outages information even though my wife is experiencing exactly the same problem.