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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Hobart, Brisbane, Sydney, Matakana, Adelaide, Maitland, Gold Coast, Melbourne, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, Cairns, and Loxton.

CityProblem TypeReport Time
Hobart Internet 40 minutes ago
Brisbane Wi-fi 58 minutes ago
Sydney Internet 2 hours ago
Matakana Internet 2 hours ago
Adelaide Phone 5 hours ago
Brisbane Phone 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • annabell_JG
    yeah yeah its anne (@annabell_JG) reported

    @Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra

  • TravGee1980
    Travis (He/Him) (@TravGee1980) reported

    @Freo_Dale @Telstra I received the same email. I investigated other SIM only plans and found out I can get unlimited calls & 10 X as much data for $1 less per month. I've been a Telstra customer for nearly 20 years but it just doesn't stack up financially anymore to stay with them

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra My Dearest Matthew, Thank you for reaching out to my tweet of frustration and anger, i would like to first apologize for calling Telstra a nerd. while i did not expect a response i will gladly reply with the status of my network.

  • LegendOfSven
    Steve (@LegendOfSven) reported

    @estratgen My internet is ok apart from being slow and expensive but I get the same with 5g. Constantly dropping and reconnecting every half hour or so. So much for paying more so I can have Telstra because it's "more reliable"

  • Demonchessa
    CherylSlocombe (@Demonchessa) reported

    @Telstra 2 days to get expiring account management authorisation 4 2 people 4 elderly relative [mobility issues], MOBILE but NO internet renewed. She verified both on phone. Had to use “Fault”with my phone number to get a human to deal with. Have Ref number today only 1 verified

  • IMudlet
    Its Mud Yam Mud (pronoun half) (@IMudlet) reported

    @SocialPiranha3 @jumbarrawa I am stuck with telstra down here and SPIN in sydney

  • Andrew_Godman
    Andrew Godman (@Andrew_Godman) reported

    @Telstra Yes, they said there’s no issues…

  • c0n_AU
    Con! (@c0n_AU) reported

    @JC47053522 @JohnOBrien101 Just like AusGov has some minor ownership of Telstra and Qantas, but has no say in their horrible business decision either!

  • annabell_JG
    yeah yeah its anne (@annabell_JG) reported

    @Telstra prices of plans going up but half the time you loose reception go shopping in supermarkets/train locations reception gone we pay top dollars and get horrible service if complain told oh its difficult indoors! Interesting how lower income countries have better reception!

  • Tyler83069242
    Tyler Telfer (@Tyler83069242) reported

    @BarbaraPocock Telstra learnt to never to trust Accenture.

  • DFactualists
    Aussie Diana S 🇦🇺 (@DFactualists) reported

    Bloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.

  • Jerb2k12
    Jared (@Jerb2k12) reported

    The worst part about footy season… That god damn Telstra ad

  • MSVLKnight
    Michael (@MSVLKnight) reported

    @PeterWMurphy1 In defence of telecomms in this country - Telstra has been obligated under the Universal Service Obligation to provide the first landline at a premises for the same price - regardless of location at the same price as the first line in a CBD. This does not apply to Vodafone...

  • its_me_mel_xx
    Mel (@its_me_mel_xx) reported

    I'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬

  • Michael1953_202
    Miles (@Michael1953_202) reported

    @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

  • lord_tizza
    The Lord (@lord_tizza) reported

    And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

  • jonty_hare
    Jonty Hare (@jonty_hare) reported

    @Telstra here’s some free advice: your new messaging is terrible AI slop, it is like talking to ChatGPT. I know you probably thought people wouldn’t be able to tell but we can.

  • scrumblebum1
    Scrumblebum (@scrumblebum1) reported

    I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a ******* joke.

  • hasselljpb
    notonlyacocky (@hasselljpb) reported

    I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • met_oshi
    MetOshi (@met_oshi) reported

    @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change

  • bo10546
    Jonathan Borges (@bo10546) reported

    @AFL @kylie @Telstra And not a **** was given that day.

  • lord_tizza
    The Lord (@lord_tizza) reported

    And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

  • HansOrph
    🇺🇦Hans Orph🇺🇦 (@HansOrph) reported

    Cya Telstra you've increased the price for the second time in <12mths, aren't willing to even discuss it beyond "it is what it is, we're the best" (paraphrasing). So @Telstra's lack of client retention attempts has lost me as a customer. I'm paying out and moving on.

  • talyasalem
    Talya (@talyasalem) reported

    @calhinton @BenryintheBooth Hell the $99 annual fee with telstra was a damn steal at this point

  • EVStraya
    EVStraya (@EVStraya) reported

    @electricfuture5 @Telstra Lack of data in shopping centres consistently was the main reason for me moving. Was going on for 6+ months. Went into the Telstra shop and they were all on wifi. With Optus now, obviously have their own history but I have had far less issues with them.

  • Twinkocalypse
    Twinks and Totes (@Twinkocalypse) reported

    Anybody else in Melbourne experiencing very poor Telstra mobile internet access? #melbourne

  • PossiblyGeorge
    George 🦊 (@PossiblyGeorge) reported

    @FOXFOOTY The Jim's Mowing Wildcard Round The Bunnings Wildcard Round The McDonalds Wildcard Round The AAMI Wildcard Round The Telstra Wildcard Round The Coles Wildcard Round The Chemist Warehouse Wildcard Round And it all still sucks. Bin it

  • Shannon37683302
    Shanks_🇦🇺⚒️🥋✝️ (@Shannon37683302) reported

    @QBCCIntegrity We should have never privatised Telstra or NSW Energy. We are all paying more for it