Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (39%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Hobart, Adelaide, Perth, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
TV | |
| Hobart |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Adams
(@kateinspace) reported
@glover_billie @MelanieTait I've got Boost too - Prepaid SIM on the Telstra network, it works well for me
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Baron of Burleigh
(@burrosavic) reported
Telstra stores are a joke. My 86 year old neighbour went to a local store to ask about her mobile phone connection and came home with a new Iphone, a tablet and a whole new contract including a huge data plan she never used. I complained nothing done. Still in business,
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Kirsty 🦊
(@FoxyGamerGirl_) reported
@Telstra yes, can I DM on here as I'm getting nowhere with support
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Simon
(@learning2tri) reported
@Telstra Any chance I get a bill issue resolved? Spent 3 days on the app and getting no where fast
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marius@mainridge 1
(@mariusmainridg1) reported
@MelanieTait Telstra are way to expensive for the service they provide, some would call them thieves
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IceGecko
(@GeckoIce) reported
@Telstra @telstra Are you ******* stupid Jess? Please stop sending me unsolicited messages, for the second ******* time. I swear it's like every single telstra employee is a braindead robot...like those ones you get when you try and call them...
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Lisa Rafferty - #alwayswasalwayswillbe
(@Leesidge) reported
@Telstra I understand that, but I want the widget back, its more convenient and helpful, unlike tge stupid app.
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twensor
(@twensor) reported
@trufflehuffer @barefootthink @MelanieTait Look at Boost - uses exactly the same Telstra network but shitloads cheaper, seriously.
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Yoga Guy ॐ
(@YogaGuy7) reported
@Telstra has left me out to dry during this COVID. SIM now totally disconnected abroad and I'm totally paralized of fund access with no warning. "A network you can trust". #COVID #telstra #sim
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🔥💧🐨🌱💓🌍 MelissaD
(@D_Melissa2) reported
3) If you’re like us and entry level Foxtel was previously added to your package as a free component check - you’re paying $25 a month now. We never watch it. It was tricky to solve because they logged us out of our Telstra/Foxtel ID and we couldn’t reset, all whilst being billed
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💧Rexy
(@Archie25555) reported
@JusticeOzzie @Telstra Who should I move to for mobile service in regional NSW ??
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twensor
(@twensor) reported
@maureenchuck1 @MelanieTait Cripes. For that money ou could get 50/20 home broadband and 2 X 30gb/mo sims with data banking (woolworths $30 telstra network). But maybe you're buying the phones?? Imho best to go sim only.
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Jo
(@jowalkersmith) reported
@David_D_May @MelanieTait I second this. I haven’t had any problems with them. And they use Telstra network so coverage is good.
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🐶
(@qldtigerfan) reported
@Telstra Is there an outage on the Gold Coast right now?
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Captn Evil, supports all sewer rats!
(@coyahoga) reported
@SophieTrevitt @MelanieTait We’re regional Vic and Optus coverage is as good as Telstra now. Never going back to Telstra.
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Brian Leahy
(@BrianLeahy11) reported
@Telstra Yes, but difficult when I have to drive up a big hill and be put on hold. Once again you tell me my services are good ,I have very little of both (paying full fees). And once again, I have managed to book a tech guy who still leaves me with limited service.
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JLucky
(@jasonluckhardt) reported
@Telstra I have tried numerous times -south East Asian call centre phenomenon just too hard. I have been told 5-7yrs on your naughty list because of a $300 bill that was paid within days of me being aware, back over 3 years ago. Yet I have been a continuous customer with another service.
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🔥💧🐨🌱💓🌍 MelissaD
(@D_Melissa2) reported
5) What’s more FOXTEL doesn’t have consumer phone support service on weekends! So we were trying to get onto them to cancel something we never wanted and you can’t reach them. Finally I think we were able to go through Telstra but gosh that’s sneaky how hard that is to exit it
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Bruce Nibbs
(@Nibzeee) reported
@Telstra It would have been great had you looked into why there was such a **** up, why you suspended my internet when the account was always paid and you had booked an upgrade, why I had to waste so many hours to fix it only to find that what I had been told by previous staff were lies
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twensor
(@twensor) reported
@missrobinson @MelanieTait $50 for 10GB? Bloody hell - you're getting ripped off if it's byo phone. Take a look at Boost - same Telstra retail network. $30 for 20GB. Woolies or Aldi also use Telstra (wholesale) pretty good - much cheaper & more data. Good luck.
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simon bathgate
(@bluedogeleven) reported
@Telstra I would like to make an official complaint about setting up kayo sport through nrl livebpasd offer. Absolutely disgraceful in 2021. Awaiting a reply from someone in telstra that can solve this issue that is common from all the previous complaints. Email me back please
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Blueheaven
(@BigGCFCHeaven) reported
@burrosavic A mate of mine’s dad just died 4 days ago. He went in to @Telstra to pay the $27 outstanding on his account. They wouldn’t take it. He needed to produce proof that his dad was dead. WTF🤔 He’s got the ******* bill in his hand to finalise his account. FFS, take his money🤬🤬
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Christian “CJ” Peri-Peri
(@cj_periperi) reported
@Optus - CASE ID 100307922 - 2/2 - IF THESE ISSUES AREN’T RESOLVED IN THE NEXT 48 HOURS, both my MUM and I will be switching to @Telstra . WE’VE HAD ENOUGH!!!
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🔥💧🐨🌱💓🌍 MelissaD
(@D_Melissa2) reported
1) Telstra recently bumped us onto a ‘better’ NBN plan - you guessed - one that cost us more $$, saying old one expired, new one super fast. Ever since the speed and range has been painfully slow. Also billed us 4 FOXTEL that used to be free in package.
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Thomas Rosario
(@tfrosario) reported
@Telstra I need help on my kingfisher trade-in request update please. I used Telstra app’s chat, talking for 24 hours now with 5 agents. Whenever new agent comes in, they repeat the same question and it’s going nowhere
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Ryan Williams
(@RyanWil62993886) reported
I see this Idiot @Telstra Penn having a **** about doing so well somewhere. Shame the moron never paid attention to the fault on my bill that has been there for four months, phone calls, shop visits & still there, they keep charging for late payment of a credit they gave me?
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nabana
(@nabana_bets) reported
@Telstra @AulichTerry If someone has already signed up to the $15 offer, can they cancel and use the $5 offer?
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Baz Richardson
(@bazlotus) reported
@Telstra is there an outage to 4g backup services at postcode 3205?
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Aruna Seneviratne
(@ArunaSen) reported
@GlenneDrover @MelanieTait My bill is $25/month (Aldi 20 GB/month, using the Telstra network). I bought the phone outright and keep phones for 5 years on average.
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KC
(@KassieLCheney) reported
@TelstraEnt Telstra never stands still, otherwise I would catch you... How's the lazy approach to an already lazy financial services/ technology segment going with a full digital economy? Sure, I trust banks and Telstra with my hard earned money, said no one ever... *starts counting coins*