Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (35%)
- Wi-fi (10%)
- E-mail (8%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Dubbo, Adelaide, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 8 hours ago |
|
Brisbane
|
Phone | 13 hours ago |
|
Melbourne
|
Internet | 1 day ago |
|
Brisbane
|
Phone | 1 day ago |
|
Dubbo
|
Internet | 3 days ago |
|
Adelaide
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Paws and Willow (@pawsandwillow) reported@Telstra why is my site blocked on your network!!! I have contacted Telstra soo many times with every worker Ive spoken to tell me to fill in a form and wait… this is costing my business money!!!
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Doctor Vadar Who (@DoctorVadarWho) reported@Telstra when are you going to support RCS for iPhone in Australia because I would like to have it so green bubbles don't mess up group messages @Apple
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Jayden (@Ballzzzz16) reported@Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning
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Chris Pomfret (@CJPomfret) reported@Mac80277103 @JP__75 Howard shifted policies. He said GST would never be part of his Gov’s policies at the ‘98 election, then introduced it in ‘00. He said no Work choices then introduced it. No Telstra same then sold it. This is different to a gov seeing housing get harder so they made a change.
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Jean-Pierre YIN (@kalsue) reported@llelectronics @thesamuelnam Vodafone Network: Unlike Telstra and Optus, offers a 90-day grace period for international visitors with non-compliant phones. If you use a Vodafone local SIM or purchase a travel eSIM that specifically runs on the Vodafone Australia network, your phone will work normally.
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Cdbrown (@BrowntownBrew) reported@diss_presso @robb_j_m The problem was that Telstra weren't going to upgrade as they were using the money to install mobile towers and letting the fixed line to rot. Before being sold off they were looking at upgrade paths, but that all got stopped. Telstra were only interested in killing competition
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Pat Fenis (@BigStrawDog) reported@kai_h @algorithmsayshi Thinking either the eero modems have a built in VPN I cannot locate n disable or the router detecting Telstra AND AGL is causing it to not trust our IP. Also unsure why NBA would care if we are in Syd or melb as far as licensing issues as it's the same market. Frustrating.
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Andrew Bott (@ajbott) reported@Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?
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TaxFodder (@Coldhardface) reported@belinduhpyne There was little left to sell after Hawke and Keating sold federal and state assets in their Privatisation rampage. Key assets sold under the Hawke government included: The Commonwealth Bank of Australia Qantas Telstra CSL These sales were part of a broader strategy that also involved floating the Australian dollar, deregulating financial markets, and dismantling the tariff system. While critics argued this abandoned traditional Labor values and contributed to issues like increased household debt, supporters view these reforms as essential modernizations that 'strengthened' the Australian economy. We're real strong now eh?
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Waffle (@waffle_4489) reported@IceStationSpmda All the Telstra pay phones in my area need an antenna they just say out of service
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Mark Sareff (@MarkSareff) reported@Telstra 1 Calvert Avenue Killara. Shows nbn out. Trouble is I have low mobile data allowance and depend on wifi
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Dominic Villa SC (@DominicVillaSC) reported@dowhatonemustdo @Telstra I was on a plane so couldn't use that service. But having been told it was either because of my plan or because of my modem, they then said they could just activate it at their end...which they could have done 4 hours ago
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At least my dog loves me ❤️🐕👩🏻🦰 (@Tawnee69) reported@goldengreekjr @AshPolitik As PM, John Howard spearheaded a major privatization program, selling $71.8 billion in government assets between 1996 & 2007 to pay down national debt. Significant holdings sold included a majority stake in Telstra, shares in airports, shipping lines, and defence-related industry
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Andrew Thorpe (@awthorpe) reported@Telstra It isn’t unplanned outages there is a lack of capacity in the Telstra network in that part of the cbd. It has been bad for ages like dial up speeds but is getting worse to the point of unusable. How do you let the network engineers know that they need to review and do something
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Vernon Deer (@D64861Deer) reported@Totally4yeah @Tank9999 I have bottle gas for cooking & a wood fire stove (about 80yrs old) for cooking and heating in winter and a wood heater, evap cooling and use town water. Even the batteries are secondhand, most from Telstra swap-outs. Have had 1 battery fail in 25 years.
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Tom Playford (@TomPlayford3) reported@Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.
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Clay Waters (@louiewaterss) reportedPhysically walked in to a @Telstra store to buy the new modem and they literally would not let me buy it. I have to ring up and enquire about it. What kind of system is that? You have the modem on display. It's in stock. I want to buy it. I'm a decade long customer! Joke
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Z (@glen_birnie) reported@Adam_and_EVs Should ask them if they purchased through Telstra network….
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Jonny17bgood (@Jonny17bgood1) reported@__amyylouise Never go past Telstra not worth saving a lousy buck and compromising
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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Jumbarrawa (@jumbarrawa) reported@SocialPiranha3 @Telstra That amaysim has one good thing, a cheap esim that lets people txt you .. all of them run fom telstra lines. And yet Telstra is stooging everyone. I don't get a dollar back every time they dont have a service I pay for. why they get to jam prices up ? like owning a pizza shop and maybe give you a whole pizza. telstra can get fuked. 115 a month for service that has dropped how many times in last month .. they should be at ACCC
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Outback Eskies (@outbackeskies) reported@Telstra moved back to Australia, been 1 month trying to setup a business account and still after multiple emails phone calls etc can't get a ******* answer....you are the worst customer service in this country says everyone ever...**** u
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RJHtweets (@RJHampson01) reportedToday’s customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.
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dee (@poIIygeist) reported@katsukisparkles the problem is telstra wont let us and we dont wanna switch because they own our phone numbers and it sucks to change numbers on everything
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Aquis_GN 📱🤖 smartphone/android vtuber (@Aquis_GN) reported@thesamuelnam Where was it imported from? Try using Vodafone or telstra it might help
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Dawn Compliance (@DawnCompliance) reportedTelstra shares are weird cos a while back I noticed how they sold their towers, restructured fixed network into a separate asset company gradually exited legacy copper So became the ****** middleman with outrageous customer service they should rename themselves “******* Telstra”
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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Dodgy Looks (@LooksDodgy) reported@robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!
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Ruby (@Ruby3560) reported@asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off
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Lasindu Nambige (@LasinduLive) reportedSpaceX is now the most valuable telecom company on earth and it doesn't have a single retail customer yet. Telstra, Optus, Verizon — all about to find out what happens when one guy with rockets decides your industry is too slow, too expensive, and too protected by government.