Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Wollongong, Mudgee, Parkes, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Wollongong |
Internet | |
| Mudgee |
Wi-fi | |
| Parkes |
Wi-fi | |
| Sydney |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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OzzyTrashLord
(@TheTipsyWeeb) reported
******* useless @Telstra , they have a bot thats meant to direct you to the call center for faults, it doesnt, it texts you a link so you can message their fualt center, which is meant to have techs to support you, which will leave your message on read for 4 hours, and then
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OzzyTrashLord
(@TheTipsyWeeb) reported
they ******* ignore you, pay you bill? have actual faults in your lines? too ******* bad, go **** yourself pay pigs, were telstra, the only people who own the lines in the rural area!, so **** you, the work you need to do, even india has better internet than the ****
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Denis Hancock
(@themenace1960) reported
@Telstra what have you done to the app ??? Consolidated services usage gone, go into a service and “Something went wrong” Claiming to be the best is something you should be embarressed about
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Dusty Pee
(@DustyPee) reported
@Geoff4273 @ChrisLXXXVI There goes my theory. I changed to Optus for a week and it was so bad I changed back to Telstra and everything is sweet again. This was last week.
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Floyd the K
(@floydthek) reported
It's a few years since I had my heart valve installed. Today I put it to the ultimate stress test; trying to get service out of Telstra.
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@Telstra Thanks, Jess, we will see what Monday brings. Telstra is stuck with us, we don’t have a choice about supplier (can’t sling Optus cable at ours) but this poor quality service is taking a toll and things must improve. I wish we had fibre to node like you guys working from home.
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James MacLeod
(@jmac_digital) reported
@danilic I’d kill for that sort of upload speed! Unfortunately for me- I’ll never go back to Telstra.
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🖤꩜ tara ꩜🤍
(@crazycatlxdy) reported
Anyone else having issues with their Telstra connection the last few days?
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🇦🇺 President-Elect Geoff BC MSM calls Elections
(@Geoff4273) reported
@DustyPee @ChrisLXXXVI I’m on Optus and wife is on Telstra. Had none of these problems before 14. Googled it and others have same problems after 14 upgrade.
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matt
(@iamnotbatman01) reported
@Telstra outage this afternoon in elsternwick, 3185, nbn and Foxtel cable affected. @FOXTEL_Help
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jennifer willmore
(@ritalingrrl) reported
@Telstra you guys should be giving me some free AirPods or something for all the **** you put me through this year with my broken *** internet 😭😭😭😭 (my issue still isn’t solved by the way)
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MacrossFiru
(@MacrossFiru) reported
Full bars and data is dialup speeds thanks for the premium cost and zero service Telstra 🙄🙄🙄
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australian.private.label.wines
(@label_wines) reported
@Telstra Worst customer service and very bad reception Telstra
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elisaiurato
(@elisaiurato) reported
from
Melbourne, State of Victoria
Just keeps getting worse @Telstra absolutely horrific customer service 2:12 mins on hold waiting for technical support
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Gayle J. Greenlea
(@GJGreenlea) reported
@LJPatton @Telstra @TelstraBcast 2/ that Telstra has no current problems. Telstra, you do indeed have a problem. Please fix it.
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matt
(@iamnotbatman01) reported
@NBN_Australia why is there a outage in 3185, elsternwick since about 3:15 today? No internet or Foxtel cable at moment. Telstra us the net provider
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Sean
(@seanyn67) reported
Telstra absolute joke - can not reset Telstra email as the service is down for 2 months, can’t get a 1 time code needed to go to an e-sim as it sends to Telstra email, my sim doesn’t work so cant send to that either. Telstra expect me to visit a store as their IT system is crap
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isabella | spider-man era
(@povisabella) reported
wtf is up with my wifi? telstra be letting me down😔
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Gordon Dracup
(@dracupg) reported
@NBN_Australia Yep, did that 24 hours ago and yet approaching 48 hours with a large chunk of Westleigh still without connection and TPG/Optus/Telstra unable to even acknowledge there is an issue on their network status pages. A lot of remote workers need an ETA. Someone own the issue please.
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Gary McPherson
(@gsmcpherson682) reported
I've been hanging for over 20 minutes in the chat on telstra plus checking on an order. No reply or response for over 10 minutes. Can't even make a complaint because it continually loops to sign in screen.
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adinabean
(@adinabean) reported
@Telstra notified we’ll have no internet on 25th due to NBN works. 1) will my bill for that service be reduced by 1/30th? Or 2) I have Telstra mobile broadband device on no plan. Will you enable service for 1 single day to ensure we can access service we need for our work?
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Jordan Millar
(@jordanmillar) reported
from
Brisbane, State of Queensland
A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m
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Pamela Valemont
(@poet47) reported
@Telstra24x7 I have had interminable problems with my email account with bigpond. I read a report on line which said that in 2013 you were closing down bigpond. Why then is it still operating, and why am I paying $159 per month on my Telstra plan that includes bigpond email?
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@Telstra I don’t think Telstra wants me to rate this service
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Danielle Warby
(@DanielleWarby) reported
@Telstra Considering our country's tragic history with bushfires, this is in really poor taste.
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AB
(@Angry_AB_) reported
@Telstra sick of your #3rdWorldInternet service, we live less that 10km from the centre of Sydney yet I get 1 bar of your garbage 4G service and every time it rains your internet falls over.. in this day and age how can your service and solution be so consistently poor?!
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Sean
(@seanyn67) reported
@Telstra how do u expect on line self help when ur IT systems are so poor, it Telstra mail is not working but it’s used when u send codes. Have you ever tested ur systems and processes to see how crap they are?
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Tyson
(@Hardzy85) reported
@Telstra I’ve spent two days using your messaging service trying to get an issue resolved. I get told they’ll get back to me and they never do. Why can’t I just talk to someone!
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OzzyTrashLord
(@TheTipsyWeeb) reported
@Telstra has, first world country my ***, they probably consider homing pigeons a modern communications method, useless ********, had issues for 2 weeks! been in, talked in store and their their shitty app, im gonna look into switch ISP, **** these guys
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KatMay
(@nopenahimgood) reported
@Telstra can I just say you guys are useless - been using them since I was 16 (almost 10 years) and they are impossible to get a hold of. Sometimes it can be the simplest of things and yet you can never get it resolved. I don’t think I will be renewing with you anymore!