Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Cooyar, Perth, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra and Geraldton.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Phone | |
| Adelaide |
||
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Carter
(@matthewshroud) reported
@Telstra do you support the Fairphone 4 on your network?
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Vee
(@tweeter_vee) reported
Anyone else trying to run a small business without internet? Nothing for 3 weeks and Telstra keep saying couple more days to fix. To top it off got a bill for full monthly amount today so it's time for the ombudsman.
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Sporting Lisbon
(@LisbonSpj) reported
@Telstra After over 20 years of service you canceled my service without question. Guess you are so rich I mean nothing. Well better get my whole family to move. I know it will not matter but it’s disappointing. I recommend everyone tell them to shove it and move to a competitor
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Kimberly Olsen
(@vk2kmi) reported
@Telstra It's not just the issue. Your phone support is a fail. Your app is a fail. Your website is a fail. None of them allow me to leave a message. They just take me intotroubleshoot lala land
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Mary O'Brien
(@marywaratah) reported
@Anne_Ruston @Telstra But, but….you’re cold, dead LNP eyes don’t really support normal women, do they Anne?
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Kimberly Olsen
(@vk2kmi) reported
@Telstra You directed me to your web site which just wastes another hour of my time, taking me to a place where a message can't be left in a way provides any useful assistance. Just put some service in
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Xiatian
(@Xiatian) reported
Seriously, @Telstra is amazing, they tell you to contact their postmaster e-mail in case of blacklist issues, but their postmaster contact is protected by the same blacklist. Absolute genius tier approach to infrastructure. Do *not* use Telstra / BigPond e-mail service.
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Tim Mifsud
(@TimMifsud) reported
@Telstra Thanks Jax and @Telstra. The place I stay at each time is in a little valley which struggles with Telstra. It is the hillside across the estuary from the Merimbula airport. @optus have good service here but you don’t. Unfortunately my mother in law refuses to buy fixed wi-fi.
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Tim Mifsud
(@TimMifsud) reported
@Telstra post-paid 4G and 3G mobile phone service is quite lacklustre around the hills of #Merimbula. Shows 3 bars of 4G, but all apps say there is no internet. Wish I could convince my mother-in-law to get #starlink satellite 📡 internet. Took 10 attempts to send this tweet.
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Ads Clair
(@Sepoy20) reported
@Telstra this is urgent. My aunties florists Telstra account was updated over Xmas now she hasn't had the phone connected since 2021!! She is losing customers and just can get any help from anyone on ph at Telstra. This is not good enough. Pls PM me ASAP so I can give her details
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Gareth Howells
(@ghowells67) reported
I’ve been a @Telstra customer for about 32 years. 13 of those as a employee. I’ve got 5 mobile services with Telstra. I spend about $600 a month with you. I upgrade four mobiles every year. And without fail every time I upgrade a handset something goes wrong. I’m done!
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John
(@jai_music) reported
@ghowells67 @Telstra Yep Telstra is full of excuses without have any clue as to why we have issues - all they do is make us waste time rebooting and making calls
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ken tsang
(@jxeeno) reported
@dbph Boost, which is effectively a Telstra retail service It’s a mix of MNVOs and retail services for the other two carriers
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timothy ogle
(@timothyogle6) reported
@itsflanno @Aussie_BB The problem isn’t with the NBN but the Telstra POI. Aussie isn’t the only carrier that’s been affected.
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Gareth Howells
(@ghowells67) reported
@Telstra It’s stuck on SOS and no calls or sms for four days. Gold Member Support can’t fix it
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Mike D⛵️💎🌺
(@Mike_D_67) reported
Once again @Telstra is refusing to acknowledge customers. Why do you NEVER provide service or access to humans to resolve problems!?!?!!
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Lingford Consulting
(@ProductivityLCS) reported
@BUSINESSWODONGA Hmmm? My NBN was fine today. Bit slow, but it got me through an online training session today. 28 down and 9 Up. I have not checked it for a while, but that is slower than it used to be... I'm with Telstra
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Maxwell Smart - Secret Agent 86 of Control
(@Maxwell61140856) reported
@Paul_Ilett As a Telecom tech (before Telstra) I used to fix these.
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Julian Russell
(@jr_plusplus) reported
@keithpitty @Telstra I’m also with Aussie, and your tweets slowed me down diagnosing that my outage was from a circuit breaker tripping and turning off my router rather than my actual connection being bad! Hope you’re back online.
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Kimberly Olsen
(@vk2kmi) reported
@Telstra I have a booster. Just put in some service
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Adele K Thomas 🦄 💉💉
(@AdeleKThomas) reported
@Telstra It ended up saying there were issues with the connection, which is obvious, but now Im being instructed to chat online, but I cant do that because the connection keeps dropping out.
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Liz Brown
(@lizoluwi) reported
@ByronStol funding on an hourly rate? I can't imagine anything Telstra does would be good. Are they using an offshore service
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Crazy
(@itsflanno) reported
@timothyogle6 @Aussie_BB Really? First I'm hearing of Telstra customers being down
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Kellie
(@kelliejustine) reported
@Telstra I don’t really have time at the moment to spend ages on hold and work through a bunch of steps to get something fixed which shouldn’t be happening in the first place. I’m sorry to be rude but I’m getting a bit tired of constantly having to be getting isses fixed.
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Josh Steel
(@joshontweet) reported
@Telstra Several times Jax. Formal complaint is unresolved as the issue is with NBN congestion.
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Kellie
(@kelliejustine) reported
@Telstra I don’t really have time at the moment to spend ages on hold and work through a bunch of steps to get something fixed which shouldn’t be happening in the first place. I’m sorry to be rude but I’m getting a tired of constantly having to be getting isses fixed.
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Jill Griffin
(@JillGriffin2) reported
@Jess_Rudd @Telstra you could have reached out to the customer yourselves with the better deal- that would have been good
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Gareth Howells
(@ghowells67) reported
@Telstra Yeah I did the esim request online and it said I’d receive and email in an hour or two but that email never arrived
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Kimberly Olsen
(@vk2kmi) reported
@Telstra I'm going to stop your ability to DM me if this is not solved. I'll just make all of my complaints public- like that would even concern a corporation with such low customer satisfaction
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Adele K Thomas 🦄 💉💉
(@AdeleKThomas) reported
@Telstra It ended up saying there were issues with the connection, which is obvious, but now Im being instructed to chat online.