Telstra Outage

Internet died y'day (2nd time this month). Boff called support and they said it was an nbn issue but the technician was unlikely to come out on Sunday. Today I spent all arvo at the Telstra shop signing up for a mobile broadband hub only to find our home one fixed itself 🙃

@Telstra I reconnected this an hour ago and it looks like it is working. I'll give it another hour or so and see if I can figure out how to cancel the visit. (It's not readily apparent online or in the Telstra app.)

I just lost access for a completely bs reason to my other account since ******** Telstra still haven’t fixed their network and I couldn’t get a code sent as an sms to verify my details smh thanks google wankers

@Telstra How would I know. It’s working now but the issue is when it fails and it will. I have to call you and that takes away a chunk of my time. If I wanted a rubbish service i would have chosen a rubbish isp..... maybe i did

@TraceyKilleen @Optus With Telstra at 3165 same deal Down 3 times 3 days. Call provider who say no outage reported. NBN doesn't know about outage because provider too busy turning everyone's boxes on and off to report. Really hard to get escalated. At least 2-3 hours before outage is even acknowledged

@Telstra Hi Jo, I'm afraid that I've been told that I need to wait until my next bill to contest the charges for leaving a contract (which I have never had). I'm glad I check my bills regularly.

@Foxtel My elderly parents & their neighbours are 4 days now without Foxtel. Half a dozen calls to call centre. Excuses have been: 1. Unknown 2. You need a new box 3. Need a serviceman which would take a week 4. Telstra’s fault & @Foxtel can’t fix it it is a Telstra problem

@Optus @7sophistication Hooray! just checked telstra outage page and internet outage has finally been acknowledged for 3165

@sruue @Telstra @NBN_Australia Oh ahah ... Some poor employee at NBN Aus just died when you @ them. I sit on 0-8 creative 1- 23 pubs... Late game hitting 1's. I'm dogshit too... So I recommend it. The only compliments i here is disbelief about what ping I'm on and I don't even try replace

@7sophistication @Optus I'm with Telstra at 3165. Network is down here too AGAIN. Have contacted telstra. Try and get @Optus to escalate. Perhaps then someone somewhere will acknowledge that there is, you know, an actual outage.

@Optus @7sophistication The NBN network also down at 3165 for about 2 hours now. Been onto Telstra who also say there is no outage. Third network outage in as many days.

@Telstra Not that im aware of. The issue is our outdated cables, which you refuse to fix.

Courtney was a complete ******* coward I knew in 2011 Jo was no ******* different, Took your ******* long enough to come stand in front of a ******* Telstra building and show me the stupid ******* ***** you are

After 4 years on @Telstra cable I am finally saying goodbye to slow speeds and downtime by moving to @Aussie_BB on the NBN. Quick and fast setup with no issues at all. Not to mention the amazing community on the unofficial Discord Server

Hey @Telstra you’re in app messaging system is broken. Again.

@BelongAU Hi team, why is it that I am not able to receive Twitter SMS verification notifications since porting to Belong. I have 3 others in my family (Telstra to Belong) with the same exact issue.

@Telstra You can send me a bunch of marketing crap, yet you cannot send a bill on time. That makes a whole lotta sense…

@Telstra 24/7 frustration, it's more enjoyable going to the dentist than phoning Telstra or going into one of their stores. As for Telstra business their always closed when you need them and when you talk to them it's mindboggling the lack of knowledge and support they have.

@Telstra dropouts are horrendous tonight in Kelmscott WA... please fix.

@Strahlito Just Call Them urself **** the lil Indians at telstra

@frankie_1987 @MitchGibson90 @mattard90 @Budulnya gotta say since they divorced Telstra a couple of years back the site and network - at least in terms of content/data - is the best it's been. I'm worried it'll go in the wrong direction now.

love watching youtube all day because my internet is too slow to play on when someone is afking on Netflix for 16 hours a day 😔 @Telstra @NBN_Australia please help me

@Telstra To your directors via LinkedIn. I could not find any email address to report issues.

@caitlynlynch6 They should fix that glitch. A lot of ppl are moving away from telstra mobile for cheaper options.

@Telstra internet is a nightmare loading is so slow It is like in the days of early 2000 dial up what is happening Melbourne

I can honestly say @Telstra has THE worst customer support I've ever dealt with. Having my support tickets cancelled 4 times in 3 days for an issue that can only be fixed by a technician physically working on my NBN box/dish because their remote crap says there is no problem.

(I discovered that a simple non-contact live wire detector can detect the signal the NBN box sends to the DPU, and it's present in the former Telstra box on the side of the house. Therefore the fault shouldn't be in our house.)

@Telstra worst customer experience ever at Tuggerah Telstra store, staff don't answer phones and when I attended the store I'm greeted by rude staff who told me to go and sign up with Optus. I was considering switching from Optus. Won't be now.

Seems the only feature of @NBN_Australia we get in my suburb is them breaking the existing service so we have to wait 4 days (at least) for @Telstra to get around to fixing it. Time on outages page seems to just count then reset- doubt it provides any real info.

@paulformer @NBN_Australia @Telstra Holy crap, I get pissed when it's a 10min outage. 5 days is insanity.

On another note, your service to recycle Telstra modems is very much appreciated. You should advertise this more. 👍

@Telstra Hi Cas. Yes I can check it now. We only recently started having this problem during power blackouts.

New media consultants “engage content“ have been absolutely horrible. A complete waste of money. But easy to see why they got the contract with Mark Brown being chief Content Strategist history of projects and links with Foxtel / news Ltd and Telstra. It’s been completely amateur

@NBN_Australia @SpinTelAU @Telstra If my electricity was out, my supplier would either tell me that they were aware of the outage and working on it, or walk me through steps to figure out where the issue is in my home. NBN, not so much: as far as I can tell, I'm the only person aware of this outage.

@Telstra Yes, tried explaining it on the phone multiple times and no one listened. Send someone out and fix it

@NBN_Australia @SpinTelAU @Telstra It's now been over 24 hours, I've spoken to a support person at @SpinTelAU and their response was "reboot the NBN box" and when I told her that I'd done that, she wanted to push me to the next support level, but couldn't because I didn't have the numbers from my box. Sigh.

@Telstra Welp the other account lost Apple Music today and wouldn’t you know it, we definitely did not cancel either of the subscriptions! We’re about to cancel our Telstra things tho coz this is ridiculous

@Telstra Here we are, 5 days later since the last reply - and still no hard date on restoring our services. Promised dates of resolution on Thursday, nothing. Outage notification page Telstra have is a bigger joke with different reasons posted. Est. Restore date is now 22nd. GYST Telstra.

@Telstra come on, your billing department needs a shake up. I shouldn’t have to keep calling up to inform you that you have over charged again. Brilliant service in-store though.

What’s going on @Telstra in have now spent two phone calls, and almost 2 hours to resolve a fault with my internet service delivered on the @NBN_Australia Telstra blames nbn , nbn blames Telstra. I don’t care I buy a service from Telstra not @NBN_Australia

@Telstra @Telstra what a joke. Ask here for safety advice and get no reply. Speak to one person at telstra who tells me call my isp its not your problem.

@CaitrinKelly @Telstra Try making a complaint to them about their service, fob you off, no investigation, rude and are inaccurate in their correspondence

Yet again @Telstra have let me down. After being assured my plan price, speed & allowance won’t change when moving to #NBN they now say I have to pay an additional $30 per month to get the same as I was on. So disappointing #fail #NBN

No shade at the social media workers but **** @Telstra they need to get their ******* shit together

Well I eventually got through to @telstra and they told me that as I'm a new customer they can't approve a new mobile plan I have to go to the shop. Odd that they have a facility online to order but it will always fail if you are a new customer.

@MichaelJSky @johnqgoh @Telstra Both of you are in roles that should come with at least this level of support. You both have high needs communities and your role is 24/7

@Telstra can we have a fix in Pokolbin for the towers on the Brokenback mountains, they are positively aweful and have been since Xmas. Just had to drive out of range of them and to the next lot of reception to send a couple of photos too our electrician for part ordering.

@johnqgoh @MichaelJSky @Telstra I thought Telstra had guarantees around some occupations. I might be wrong but I would have thought maintaining full service for community leaders like school Principals would have been appropriate policy.

@FOXTEL_Help I’ve been getting error code RE647 on my Telstra tv for days now. I’ve tried logging out and back in, switching my Telstra tv box off and on again and resetting my internet. Please help!!!!!

@johnqgoh @MichaelJSky @Telstra Wow! That’s poor form! I’m disappointed that a school Principal doesn’t have priority under these circumstances. Very disappointed.

@DebHoggoz @MichaelJSky @Telstra At least you have a service.

@MichaelJSky @Telstra Advantages and disadvantages of where we live. In the middle of major city suburbia those numbers are disappointing at best... hard to justify cost of that service at worst.

@walsh_mindy Many of the telstra towers are powered like this too, to begin with. A generator is a quick solution to see if there is a real need (like we use electric fence) and then after need & usage is established, #solar power is installed. #solar now powers traffic lights, mobile towers,

@thesuniljain @VodaIdea_NEWS @rsprasad @narendramodi Vodafone India’s customer base is nearly 100 times that of Telstra, Australia’s largest telecom. That’s the size of Indian market! It would be a shame and big blow to Make in India / Digital India if it’s shutting shop on account of rigid, vague and arbitrary clauses!!

Smiling to self. Telstra won’t let me send text message to friend who needs a bit of moral support. NBN won’t either. Here’s me listening this nonsense about our technically superior lifestyle today. It’s great when it works. Too often when you most need it it doesn’t. 😁😁😁🙏

@Telstra Apparently the 'plan' only means the 'price', the NBN speed is slower! Seriously, I have that on live chat transcript - you can't make this shit up! Totally scammed by @telstra - lesson learned.

@Telstra @Telstra_news I appreciate the reply but I've changed service providers after troubleshooting this issue with your call centres for the past few months. I've utilized your online faq and speed test service only to encounter the same bandwidth. Ive had this issue for 6 months...

@BradsXmasLights Yep. When my grandmother changed over to Telstra HFC there were so many problems, the home phone spent most of the time using the 4G failover.

@RobynLiza @Telstra Surely a well know company such as @Telstra would be reimbursing you for your lost time with out any issues even though it doesn’t counteract the inconvenience ....

@Telstra D'aww. I got off hold and he was all, "Yes. We can see there is a problem with the line. We'll arrange for a technician to fix it. .... It will be completed by 21st Jan. ... and we won't charge you while it's not working." Actually less painful than last Live Chat.