Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (35%)
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E-mail (8%)
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Wi-fi (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
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| Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael
(@RachaelHasIdeas) reported
@Telstra no service in 2535 until Sunday and possibly to the following week? Seriously?
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Peter N Lewis
(@peternlewis) reported
@Telstra Well, I certainly could not cancel my service in your online portal - the only options were changing the plan, there was no ability to cancel the service without contacting someone.
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マット
(@ma77mc) reported
I think I worked out how @Telstra teach their call centre staff. Step 1. Let the customer get 1/3 of their issue out before cutting them off and answer a different question. Step 2. Tell the customer they need to go to a telstra store for a sim replacement
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Ex-Tasman
(@TasmanEx) reported
@joanReynolds52 @MikeCarlton01 @TonyHWindsor My recent connection required replacing the copper from the node to the house (not maintained by Telstra, but paid for by NBN). Maximum speed lees that 50 - third world crap!
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Kontagion
(@GTKate) reported
@JohnVilnis @NBN_Australia @Telstra I'm with Aussie Broadband and I very rarely have any trouble with them. In fact, when I told them I played games online, they tweaked the settings to improve my gameplay.
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alaster
(@alasterp) reported
@HowardLacy6 @MikeCarlton01 Main issue, is Telstra et al don't provision their towers to deal with the load mobile broadband requires. Live in a zone that had rubbish adsl (ie <1Mbps) so most used mobile. Tested at 3am with few using = 50Mbps+. Any other time during day, <2Mbps purely to congestion.
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Skaantі
(@skaaanti) reported
@Telstra **** you telstra give me faster internet
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Peter N Lewis
(@peternlewis) reported
@davemark @linakhanFTC You hear that @Telstra? Lets have a way to cancel plans without jumping through hoops, thanks!
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StrayDog67🐀
(@StrayDog67) reported
@Bonobeau2 I can't stand telstra. Years of paying $40/month "service fee" I didn't even have a phone plugged into the line. In my unit block they had a monopoly on landline connections🤬 My internet provider has been TPG for almost 30 years & I'm a very satisfied customer👍
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TheBaldArab
(@TheBaldArab) reported
@soojibro @Telstra Okay so having NBN service doesn't mean that the building has the NBN connection installed. For every building, workers have to come in, add the NBN box and configure it.
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💧Ann McGlynn
(@anncherie49) reported
@AlboMP Still waiting for NBN. 50km from Sydney CBD and relying on ancient Telstra owned copper network for shonky ADSL2 connection. Frequent dropouts daily, informed 18 months ago Telstra abandoned the line, i.e. no repairs. #NBN
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Rachael
(@RachaelHasIdeas) reported
@Telstra This is mobile. There’s no phone reception. It’s on your site as having maintenance. We’ve had rolling outages. What if I had an emergency?
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eR0t
(@eR0t) reported
@JaneCaro @PaulFletcherMP I remember every single day. I'm 35km from a capital city and my only option for NBN is satellite. So instead I'm still using Telstra 4G as it's a better service.
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Z4kriotrules
(@z4kriotrules) reported
@Telstra why is my internet not working hmm? Oh wait because Telstra can not make it work consistently because they trash
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David Brown
(@usaussie01) reported
from
Sydney, State of New South Wales
@MikeCarlton01 Yep utter Bullshit Mr Fletcher. When Turnbull announced the fibre to the node approach, every Professional IT person in the country cringed. We knew that the old Telstra network was way past its use by date and would create nothing but trouble trying to handle NBN transmission👎🏽
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Steve
(@shusseina) reported
@Telstra Today when seeking tech support, your staff scanned by ID (passport) without sufficiently explaining why that was required | #PrivacyMatters
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Offbԑatmammal 🇦🇺😷💉💉
(@OffBeatMammal) reported
@Telstra I guess you make money on these calls, so hard to justify the ROI on fixing it. These days I simply never answer a call from an unknown number, and there is a whole generation coming who won't use traditional Telco voice services at all
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Angry Ginger
(@jennatilz) reported
@Telstra guys you really are terrible. After avoiding you for 20 years and taking every business account I've ever had control of away from you for terrible service (costing you 250K+), today I tried to use you again and YEP, still terrible.
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huskeroz2217
(@NancyBristol4) reported
@DianaRyall I kept saying I’ll wait until the last month. So Telstra made sure the cable was so slow and unstable I’d switch earlier
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a_girl_has_no_name
(@aFaeryHasNoName) reported
@Telstra No, you guys are horrid. I wouldn’t recommend you if my life depended on it! Worst telecommunications company ever. Issue after issue, it’s never ending.
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Spikey_cat
(@spikey_cat) reported
@Telstra So the points thing is an ongoing issue that I thought was fixed but it wasnt lol
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Andrew Rollason 🐈🏴☠️
(@rollo75) reported
@kierans777 @davidbewart Government Telstra had plans for the National Fibre Optic Network, at the cost of $8bn by 2002. The fact that there are people who own Telstra shares, demonstrates about $600bn in theft, so far.
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laceandpaperflowers
(@nicolebell78) reported
@deniseshrivell @BelindaJones68 My partner is an ex- Telstra contractor. I know alot of contractors voted LNP cause they knew it was better for their work prospects at the time. Having FTTN meant they would get more work cause there'd be more issues than FTTH. not everyone sees the bigger picture unfortunately.
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Hashmat Moslih
(@Hashmat_M) reported
@TelstraBcast no one should believe in Telstra so many people complain that this company is incompetent, it never keeps its word.
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CattyEllieLou💕💧 💉💉AZ vaxxed 😊
(@catelizlouise) reported
@SynapticThread @RobbiePHannan Our home internet is shite a lot of the time. FTTC but no where near as good as FTTH, despite paying the top tier thru Telstra. Again today I had to connect my Ipad to my phone hotspot, which was on the mobile network, to get online.
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John Vilnis
(@JohnVilnis) reported
Bugger, my @NBN_Australia service is down and via @Telstra outages report it might not be back until 12am Friday. Not happy. Trying to play games is out and even my Skyrim is trying to download updates before I can even play.... Not fun.
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🎬 JFT SPOONZY
(@SpoonzyEdits) reported
@Telstra you work for me remember?? THE CUSTOMER IS ALWAYS RIGHT
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Skaantі
(@skaaanti) reported
@Telstra And free Xbox for the trouble
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💧Robbie of Melbourne 💔
(@RobbiePHannan) reported
@JaneCaro @PaulFletcherMP I remember. I remember it all. It takes time to get it ready to roll out and that's where you lot, Paul, stepped in & paid Telstra to use their own degraded & shoddy copper network to give us a far inferior product. This is when Malcolm Turnbull sold his soul to the LNP frf.#NBN
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((( 𝒯𝒽𝑒𝑜𝓃 𝒪𝓇𝒷𝒾𝓈 ))) Fully Vaccinated. 💉
(@Theon_Orbis) reported
@stevol321 I never said Telstra owned it. And I specifically said Telstra etc.