Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Darwin, Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Cabbage Tree Point, Tully, Sailors Falls, Wollongong, Hobart, Calingiri and Vasse.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Phone | |
| Perth |
Wi-fi | |
| Darwin |
Phone | |
| Perth |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Aussie Trump Loather
(@DonaldHoaxTrump) reported
@Telstra That’s not a guess. The answer is 3 days of calm relaxation before I face up to the Telstra Customer Service and receive my emotional black eye.
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Bisexual Icon
(@Kris_andthemoon) reported
@Telstra if returning a device with a broken screen through StayConnected, is it ok that the passcode lock hasn't been removed and it hasn't been factory reset?
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4realrelle
(@Narelle92414746) reported
Hey @Telstra desperate for some help here. Our business is having its 3rd day running of issues with incoming calls. Have spent many hours on hold waiting for help, get help over the phone only to hang up and the problems return
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white mans *****
(@poopoopeepeeq) reported
It’s so sad that non white kids in Australia still barely see themselves represented in media except for ******* Telstra ads etc....in 2021....that **** actually do be damaging as ****
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tydei
(@tydei) reported
@Telstra Unreal. 48 hours to get a simple add on service through telstra foxtel. Utterly pathetic and frustrating. You need to sort your customer service out!
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Abhi
(@abshk_t) reported
@Telstra hey there, what’s with the horrible service on your chat assist thing these days ? Some of the associates are just rude.
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CiceroConsultancy
(@CiceroConsulta1) reported
@Perryalt1 @Telstra I just got a DM that the problem has been fixed. But it ain’t.🙄
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Ashlyn Kentish
(@ashlynkentish) reported
@Telstra I received an offer for 12mths free Binge subscription as a Gold member. 6mths into the offer it was cancelled. I received an email today saying it was an error and how to fix. That won’t work and chat is being very unhelpful. Why offer something you don’t honour?
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Melancholy Mac
(@MacsInSpace) reported
@BroHilderchump @Telstra Oh **** what happened?
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Aaron Whyte 🇦🇺♠️💾
(@mebsites) reported
from
Gold Coast, State of Queensland
@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!
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BPerry-CO42 Anti-Kleptocracy
(@Perryalt1) reported
@Bannerzz1 @CiceroConsulta1 @Telstra If you pay for a service and it is bad service, you SHOULD get mad.
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Phteven with a pee haitch
(@BroHilderchump) reported
For those wondering, Yes I'm still on @Telstra chat (1 hour, 37 mins) and no, issue as yet unresolved.
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Rob
(@rman_trebor) reported
@Telstra Nope, no need. My incoming telco got involved and got a solution happening. Number porting underway. I got NBN installed in my office yesterday - after @Telstra said it wasn’t possible - new telco, no worries. Goodbye Telstra 👋🏽 Goodbye.
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Melancholy Mac
(@MacsInSpace) reported
@BroHilderchump @Telstra Oh wow that terrible.
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Willynilly
(@Willyni00601905) reported
@CiceroConsulta1 @Telstra Does it ever stop raining down there?
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Ninja
(@trungle83) reported
@samstrades @Telstra Telstra has the worst service and loves handballing their customers around
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Phteven with a pee haitch
(@BroHilderchump) reported
@bps106 @Telstra Yes. I worked for them. On the PABX team. We got **** done.
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Sikamikanico
(@Sikamikanico) reported
@nigelbyrne @andrewwhiteau If you use the Shitkansen with any regularity, Telstra is the only network with decent coverage (all but the tunnels).
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Tim Rust
(@tim_rust) reported
@BroHilderchump @Telstra by the way, he wasn't telling me to be slack; just not to let "ASAP" interrupt existing commitments
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Nigel Byrne
(@nigelbyrne) reported
@andrewwhiteau Yeah I just changed from Telstra because of a similar deal but the network is notably shitter in regional areas
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MB, Liberal but left
(@LeftLiberalism) reported
@LifehackerAU Why do your summaries ALWAYS neglect Aldi Mobile plans. The equivalent plan to the one advertised here is $25 for 20gb that rolls over, it’s on Telstra’s network and includes unlimited calls to 15 countries. I’ve not seen better value.
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Caz
(@AltoCarol) reported
@Telstra I finally got an answer to a simple question - took most of an afternoon! Your help service is very mediocre!
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Phteven with a pee haitch
(@BroHilderchump) reported
I have been on @Telstra Chat since 7:58am. In 50 minutes these are the things the Telstra Rep has said... 8:02am "I will resolve the issue asap" 8:13am "I will resolve the issue asap" 8:34am "I will resolve issues asap" Things he has NOT done in that time Resolved the issue
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Tony
(@tonyvibo) reported
@BroHilderchump @Telstra Well I'm sure in fairness, the person trying to help you is on the other side of the world in a cubicle and juggling 10 customers at the same time at their workstation and being timed to make sure their not bludging... Because that's efficiency and world class customer service
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🍀Icathler🍀 (Allan)🖖🇮🇪🇭🇲
(@icathler) reported
Hey @SamsungMobile I asked a question about the recent update, but you never got back to me. How do I post a video on twitter now? How do I even find a video now? Plus the many other problems. Are you EVER going to respond to me? @Telstra I'm paying off this through you, so help.
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BPerry-CO42 Anti-Kleptocracy
(@Perryalt1) reported
@CiceroConsulta1 @Telstra It says 24x7 not 24/7. Apparently there is quite a difference in 24x7 service.
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CiceroConsultancy
(@CiceroConsulta1) reported
Spiffing. There’s a storm headed my way and .@Telstra mobile broadband is so poor I can’t even load the weather radar. I guess someone has to die before they fix this ****.
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Overt Realms
(@NotRealms) reported
all my neighbours had to do to fix it was call telstra for around about an hour to not only fix, but improve speeds...
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Christian Meier
(@hoser_meier) reported
@Telstra constant NBN drop outs in area code 2222 again. @NBN_Australia are you ever going to fix this issue?
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Twisted
(@Subaruconcept) reported
@Telstra As I said the amount is trivial but what you guys are making me go through Can’t talk to humans through the App. Call up the help line and you’re directed back to the app. A viscous circle of no result. The one time I got a human she promised me answers that never came.