Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 11/26/2025 19:45

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Sydney, Brisbane, Bundaberg, Melbourne, Hobart, Adelaide, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier and Orange.

Loading map, please wait...
City Problem Type Report Time
AustraliaPerth Internet
AustraliaSydney Wi-fi
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • fictillius Evan (@fictillius) reported from Sydney, State of New South Wales

    @Telstra The signal is fine. There’s just no data. Travel through in off peak and you’ll get 100Mbps. During peak hour can’t even ping

  • leighchookoo Leigh T (@leighchookoo) reported from Melbourne, State of Victoria

    @Telstra We have been without service for 3 days now, no internet,phone and no foxtel. How can a provider such as yourselves be down for 3 days.embarrassing..we pay over 300 dollars per month as a package we will be expecting quite a substantial discount on our next bill

  • active8mii Tony (@active8mii) reported from Melbourne, State of Victoria

    Anyone else getting calls from supposed Telstra advising because of naughty people corrupting our internet service that we will be cut off for 15 days. Little do they know with 4 girls in the household I’ll be better off. Ohhh if only it was true. Seriously though be careful.

  • AntB77 Ant (@AntB77) reported from Melbourne, State of Victoria

    @kristoforlawson @iTnews_au @rycrozier Ive been getting 120 down for the past 6 years with Telstra cable. NBN should be using GB speeds

  • DanicaBunch Danica Bunch (@DanicaBunch) reported from Orange, State of New South Wales

    @Telstra I am desperate for a new phone, new contract and to spend money with you!!!!! A “known” system issue is stopping me! Oh don’t tell me to call Rob my complaints case manager, he is NEVER available when I call, NEVER calls me back SR 1-2089056467095

  • longlou Louise Long (@longlou) reported from Brisbane, State of Queensland

    @gerrycircus @Telstra Issue resolved on phone now. Am in conversation with @Telstra now @gerrycircus. I’d like to know why everyone can’t be trained to help less abled customers. Keep you posted.

  • lozturner1 Loz! (@lozturner1) reported from Melbourne, State of Victoria

    @Telstra your internet service is absolutely putrid.

  • shenmaxiu 沈马修 (@shenmaxiu) reported from Wollongong, State of New South Wales

    @Telstra @janehansen2000 This is about cellular and backhaul capacity issues; you already have the metrics on your systems to indicate the issues, @Telstra

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra I can’t subscribe to it because the Foxtel website keeps redirecting me to my Telstra login. There’s no chat service like Apple has to fix it, just “community” which is useless. When finally get to a person on phone each say go to website. So I’ve given up and will just use Go.

  • longlou Louise Long (@longlou) reported from Brisbane, State of Queensland

    Hey @Telstra disappointing that I made a detailed appt online for a store to fix home handset for my hearing impaired dad, only to find out once there nobody could help and we were sent home to call your Disability Service number. Pls update website with this info.

  • stevenandlizzy Steven (@stevenandlizzy) reported from Sydney, State of New South Wales

    @Telstra I’d forgotten how poor your call centre was having not been a customer for the last few years. Have to say how poor the experience was and so so much background noise #terrible

  • EBoultonSmith Emily Boulton Smith ebssportsphysio (@EBoultonSmith) reported from Sydney, State of New South Wales

    Increasingly annoying that the Netball Live app will only work with WiFi. Even with full 4G signal it says my signal is too weak - rubbish! Can’t keep up to date with scores let alone watch livestream - Come On Telstra! @SuperNetball

  • ClarkGreenaway Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, Australian Capital Territory

    @BawdenSnoek I don't mind, sometimes I hang on until I get a real person after such calls about Telstra or NBN. Then I call them thieves and liars until they hang up.

  • Andycee007 Bond the Dog (@Andycee007) reported from Sydney, State of New South Wales

    @Telstra your fkn mobile service is utter shit! This is coming from a place where you are suppossed to get fkn service you gronks!

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra Was at home. Wasn’t casting just trying to use the app on the TV but it didn’t recognize my login & instruction to go to website diverted back to Telstra. Very confusing & this twitter exchange is more helpful than both companies websites or call centres.

  • nchuah FairGo (@nchuah) reported from Melbourne, State of Victoria

    @xskinn @golly_golledge Yeah I've been getting scam calls from "Telstra". Each time they try a different scare. Folks be alert. If in doubt hang up and call Telstra.

  • an_untamed 💧AnUntamedAustralian #FreePress (@an_untamed) reported from Nowra, State of New South Wales

    bullshit I gave up on everything Telstra many many years ago so go **** yourself

  • Mcali4 liz (whose side are you on) franklin (@Mcali4) reported from Brisbane, State of Queensland

    @emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

  • 00EMW Evan W (@00EMW) reported from Gold Coast, State of Queensland

    @Telstra Tom, I’ve already wasted so much time speaking to people regarding this. I’m not starting the conversation with another person only to have to wait further. I was told I’d receive a call back on Monday by the person (Ash) looking into the issue. I didn’t get that call back.

  • tonyrothacker Tony (@tonyrothacker) reported from Coffs Harbour, State of New South Wales

    @SmallTimeVC @Telstra Interesting roaming problem

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra Thank you for your help. My frustration was at boiling point. Nice that Telstra has the socials right.

  • DemonicVel Vel (@DemonicVel) reported from Sydney, State of New South Wales

    @LurkingWolfox @hendikins Depending on how plans shape up next year might switch to optus. I have 0 issues with the Telstra network, and you couldnt pay me to ever use Vodafone again as their coverage in the train to work is useless.

  • TheMickeyG Michael (@TheMickeyG) reported from Melbourne, State of Victoria

    Sick and tired of ringing @Telstra every afternoon to try and sort out a order problem with @startrack nothing ever gets done despite happily giving me plenty of reference numbers, like that fixes it! #hopeless

  • RomerJon17 Römer Jonathan | Ansett (@RomerJon17) reported from Melbourne, State of Victoria

    @Telstra I checked my mum's phone the wifi was enabled but not connected else where. I'll check my sisters phone when she comes back because she has a strongest hotspot. If the problem still not resolve, it must be someone in Frankston downloading Chris's files or the cable is corroded.

  • willdeasy Will Deasy (@willdeasy) reported from Sydney, State of New South Wales

    @fictillius @Telstra Watch out for trees may block signal 😋

  • leighchookoo Leigh T (@leighchookoo) reported from Melbourne, State of Victoria

    @Telstra @Foxtel is there an issue with service in the Blackburn South area in Victoria again. Second time this week.. pay 400 a month for bad service .. again

  • lozturner1 Loz! (@lozturner1) reported from Melbourne, State of Victoria

    Not even Eleni triggers me like slow internet does. Seriously @Telstra get your shit together plz.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @strebormt @Telstra @ScottMorrisonMP It's not Telstra....it's LNP Government crap NBN, totally destroyed by Abbott/MT/Murdoch

  • gld299 Grant (@gld299) reported from Sydney, State of New South Wales

    @MJEagle23 @Telstra Block the number if not just hang up on them

  • RomerJon17 Römer Jonathan | Ansett (@RomerJon17) reported from Melbourne, State of Victoria

    @Telstra Okay found the problem... Whenever someone calls us on our landline. It completely disconnects when ending the call.