Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Margaret
(@margi_au) reported
@Telstra Bigpond Webmail is timing out today and I cannot access at all even after refreshing. Others have the same issue. Is has been slow to load for days also
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Analiese Cairis
(@acairis1) reported
@Telstra @zmk1962 @Telstra I’ve been having email loading issues on both Chrome and Safari for weeks - just times out with an error message. What in the world is happening???????
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Lisa Hill
(@anzlitlovers) reported
@drvyom I get so much scamming purporting to be from Telstra, (which they never deal with despite reports) how am I going to identify authentic notifications from them about this, eh?
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Name Cannot Be Blank
(@drknssmayfindus) reported
@Telstra This issue is STILL not fixed.
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Daz B
(@dazbea1) reported
Latest: Telstra leaks 130k customer details Coming up next: “Opt into our digital ID system to protect you against these cyber attacks” - Aust Govt
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GaryT
(@GaryTrumann) reported
@Ginger08787536 Nup. does riding on public transport in Sydney support perrottet? does having Telstra when you hate them but only one with coverage?
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angela rubin
(@angelar68197975) reported
After a highly circular rout, with help of my genius son I have emails.. No thanks to Telstra.. Convoluted doesn’t begin to explain it.. they need a Luddite like me, not me though to advise them
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Jaci
(@jaci_wiley) reported
@Telstra Since yesterday evening I've had serious Internet issues. I spoke to someone last night who assured me that I'd be contacted 1st thing today. No call just Telstra text thanking me for contacting, giving ref number. Now without reliable phone, no internet. HELP
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Megan Dell
(@mmdell23) reported
@Telstra Our internet now fixed. The technician said we should be getting much better service the the price we are paying. What compensation or improvements should we expect?
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Kalpesh Prajapati
(@47PKalpesh) reported
@Telstra new scam started with Telstra mobile numbers and personal details leaked and after suspended service Telstra activated 2 times same mobile number and due to that i lost morethan 100k from my bank account and Telstra has no answers for this scam.
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Jeremiah Femi
(@JeremiahFemi3) reported
@47PKalpesh @Telstra I lost my account too. But All thanks Chavez_hacktoolz011 on Instagram who got my account back the tech guy his a genius. I suggest you message him for help immediately.
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Phill Balding
(@BaldingPhillip) reported
@lachlanbjensen @ARichLifeAu wow that is a good nps, didnt know that targetted that but makes sense I went to school with the COO and he was discussing their focus on cost effective marketing. So unlike telstra with their big brand crap. v switched on
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Mark D
(@mdarton) reported
@Telstra your customer service is a disgrace I. My opinion. App does not work for call back. Waited over 30 minutes while a message told me to use the app that does not work. Your systems are set up for you not your customers in my opinion.
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Sash Somerset-Beauverie
(@chicpussykat) reported
@SimonJCLeBON & in 2005-2010 I worked professionally for Telstra in sales & customer service I was paid AUD$1800+ fortnightly I $afforded to do training at gym 6 days a week, including Pilates, Yoga, & Barré group exercise classes, that helped me lose 30kgs+! I wish I can again!
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Tawanda '54🐀🐕🐎🐓🐸🐖🐘🦍🐅🍀💉💉💉:)
(@TawandaButche1) reported
After another major fault on our Telstra service & raising absolute merry hell on Saturday, a nice diligent & competent technician came out yesterday morning and fixed a major Telstra line issue down the street & temporarily repaired another one nearby & we’re up & running.🥹🙌🍀
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Analiese Cairis
(@acairis1) reported
@Telstra @Telstra social media peeps – can you forget the attempt at humour and try responding to issues affecting your customers? Bigpond Webmail endlessly timing out for the last few weeks - how's that "almost there" fix going?
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Zoran Kiternas
(@zmk1962) reported
@Telstra You advertise the internet service as a package ... highlighting the benefit of multiple included email accounts ... you have not delivered the service and I am not sure why you are trying to separate out once component now. Please forward the complaint link.
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Martin Rivers
(@MartinAllTech) reported
@Didge1974 @Telstra @Optus I’ll suggest you reach out to Backup_security via Instagram he'll fix it immediately, I’m sure of him.
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Aussie Battler
(@pure8100d) reported
Another Telstra privacy breach, can they not be more subtle. How stupid do they think we are, since we got the cbdc pilot its coincidentally happening I hope the message people get if you cant protect me now, you can protect all my eggs in one basket,but you can trust the control
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Emily Rikken
(@Emilyrikken) reported
@Telstra My login for My Telstra, Telstra Tools etc has not been working for weeks. I can't get online help through chat or the my Telstra app because it won't log in and I can't pay my accounts, because they're all on the app! I am a business customer. I've tried calling but
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Solo Monk
(@JJKALE2) reported
Special shout out to Telstra, who posted customer data online before even getting hacked. How's that for good old Aussie efficiency? #DankyFree @Telstra
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Amos Rossi
(@Rosstemp) reported
@DavidShoebridge Nothing surprises me about Telstra , they stole our IP address 3yrs ago by allocating to someone else! Only got resolved by holding directors financially responsible for the time the buisness was down
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Luke Hoskins
(@sniksohekuL) reported
@Telstra You are the worst. How dare you!
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deirdre ritchie
(@deirdreritchi10) reported
@goodfoodgal I would like to point out that we have had a problem in Australia with giving too much information to Telstra, Optus and Medibank. This is a dreadful idea.
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mickloughlin48
(@mickloughlin48) reported
@cambo5157 'Telstra computer say no' now. Another of the Poison Dwarfs **** ups. In reality Howard did more damage to Australia than Scumo, because he was a zealot and ******** was too dumb and lazy.
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Anthony Spiteri
(@anthonyspiteri) reported
Just gone through the last 7 months of Mobile Phone charges... @Telstra never one to make international travel easy. It is done now.
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Brenton Coppick
(@BCoppick) reported
@abcnews I worked for telstra and the worst I had was a Poodle that turned once I was inside the house , the owner wasnt in control of. Another a Drug dealer Bikie let the dog out while I was up the ladder. He had a faulty line on a Friday for a few weeks -very strange intermittent flt
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Mary Smith
(@MarySmith_900) reported
What to look out for in a military romance scam. They ask you for your login details to every account you have such as emails, Facebook, Twitter. Or if your in Australia they will ask you for your mygov login account and to login into your phone account optus or telstra
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Zoran Kiternas
(@zmk1962) reported
@Telstra Please provide me with the link to lodge a complaint and request for refund.
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CroweaterNT 💧🐀😎💉💉
(@TC5540) reported
Any chance of getting and paying the Optus and Medibank hackers to fix the god damn Internet and Mobile Phone towers around the Top End? Telstra can’t do it …. Hopeless. Just a little tweak about 10 watts should do it.