Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Adelaide, Melbourne, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.

City	Problem Type	Report Time
Sydney	Internet	9 hours ago
Brisbane	Total Blackout	18 hours ago
Perth	Internet	19 hours ago
Perth	Internet	2 days ago
Perth	Internet	2 days ago
Sydney	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Napoleon Bonaparte (@Napoleon__Bon) reported 3 minutes ago

  BREAKING: Telstra is looking to Starlink as a backup solution for emergency communications. • Following its nationwide outage, Telstra says Starlink satellite messaging could help people in areas without mobile coverage. • Users would be able to text a friend or family member via Starlink, who could then call Australia's Triple Zero emergency service on their behalf. • Direct texting to Triple Zero is not yet available. Starlink is becoming an increasingly important part of emergency connectivity in Australia.

• 
  Wicked Wickets - Tales of Women's Cricket (@WickedWickets) reported 5 minutes ago

  @AidenS2101 Nope, two iPhones were silent, Dad’s old cheap Telstra phone went off like a treat.

• 
  Brent Hodgson (@BrentHodgson) reported 14 minutes ago

  @geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".

• 
  Ishmaelah Bonne (@IshmaelahBonne) reported 17 minutes ago

  @Telstra @sportsnallPT Again! Last week the network went down and people died because emergency services weren't available. Should never have privatised the company and with your over paid useless executives

• 
  Greg Carver (@GregCarver39264) reported 18 minutes ago

  @realRick_AUS We need him to have a full mobile network so we can piss Telstra and Optus off forever

• 
  Theofatcat (@Theofatcat) reported 19 minutes ago

  I’m wondering if Telstra Optus etc will cope on Monday 27th when all the emergency services etc are planned to be delivered to phones

• 
  Orstraya (@orstraya) reported 21 minutes ago

  @FarCueCunce Contractor for NBN Co. My olds were hooked up 10yrs ago and while they used the existing Telstra conduit to the house, the inside install was terrible - left a big hole in the wall behind the NTU, which let spiders into the house until I found it years later and patched it up.

• 
  Cdbrown (@BrowntownBrew) reported 22 minutes ago

  @CrySlyFly @ialihasaan @Batman2242 And NZ incumbent Telco was very happy to work with the government to rollout their network so they structurally separated. Our Telstra was just interested in destroying any and all competition and wouldn't work with the gov

• 
  Fran McInerney (@franmac44) reported 23 minutes ago

  @JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

• 
  Paddy (@Dabatsau) reported 23 minutes ago

  @7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.

• 
  Sienna Cooper 🇦🇺 (@X726372533) reported 27 minutes ago

  Why is nobody talking about how when 3G towers were turned off, reception with @Telstra turned to crap? 4G and 5G provide worse coverage than we had with 3G. But we pay more now. Make it make sense.

• 
  Kim, Car Thief in Texas (@CarThiefinTexas) reported 31 minutes ago

  @HappyNacho73 I've got two numbers and the Telstra one on e-sim was very loud compared to the Optus network one.

• 
  I Love Grapefruit (@AnJam1980) reported 33 minutes ago

  @RoadknightThe Mine didn't work on Telstra. The optus phone did. FAIL

• 
  Joseph Godridge (@jgodridge87) reported 38 minutes ago

  @7NewsSydney Good, I’d be happy to see the end of Telstra for their **** service and tip off plans.

• 
  Patrick 🇦🇺 (@pattpkr) reported 38 minutes ago

  Bypass Telstra entirely, and you'll see an entire network crumble it'd be glorious.

• 
  Daniel (@VoteLewko) reported 39 minutes ago

  My predictions for the nationwide Ausalert test today at 2PM AEST. 1) Drivers whose mobile phone goes berzerk cop a $423 fine and 5 demerit points. 2) School teachers bust students who've been handing in a burner phone every morning before school. 3) Matinee session of The Odyssey interrupted causing mass rush to the toilets. 4) Spies, TV and Radio broadcasters learn the difference between mute and off when their career detonates faster than a Hezbollah pager. 5) Telstra network engineers clench hard.

• 
  Elizabeth Ferrier (@Gigi8garlic) reported 40 minutes ago

  @telstra I need to sign in to My Telstra but my email address has changed & I no longer have access to the old email. When I try to register w new email it refers me back to the old email prompt. How do i change this?

• 
  Neil Christie (@NeilChrist95113) reported 40 minutes ago

  @jswharton @lesstenny Costello sorted out labor’debt, privatized Telstra and a few more costly companies and went on ,now take fuckn notice!!!,11 consecutive surpluses,now it’s just reckless spending as the reserve bank says,labour has never and will not so equal that record

• 
  Milkers CTO (@MILKERSBOUNCE) reported 42 minutes ago

  @cb_doge I speak for all of Australia. Bypass Telstra entirely and deliver the service directly. It would be the largest onboarding event ever seen.

• 
  Karl Burns (@SimonBurns4) reported 43 minutes ago

  @manukoreri @Telstra @nemagovau well its only a trial and if you give feedback they can fix up the faults

• 
  Josh (@joshatticus) reported 44 minutes ago

  @immyonboard It was a complete failure. It is not in a good enough state to be released. Requiring iOS 26.4 or later is absolutely not acceptable. The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though

• 
  Christian (@truechristianh) reported 45 minutes ago

  @realRick_AUS Don’t hold your breath! The aus government will reprivatise Telstra and ban Starlink before that happens. We’ll get higher prices and a shitter service!

• 
  Milan (@EthNick_) reported 46 minutes ago

  @TelstraEnt Your phone support is utterly atrocious. @Telstra Will you improve on them & provide assistance???

• 
  Simon Cotter (@SimonCotter62) reported 47 minutes ago

  @goodfoodgal It was all about the money/share prices and to test our compliance. We passed with flying colours (most of us) We now add the national telstra emergency alert to QR codes, cameras etc and then all we need is a social score system. “ none shall buy or sell except with the mark”

• 
  AliciaGJ 🖤🤍 (@aliciagjones) reported 48 minutes ago

  What in goodness name is going on with @Telstra services in Melbourne? It’s never been soooo bad.

• 
  Tyrone (@TRT_Revisited) reported 54 minutes ago

  ********'s a Marvel Stadium. We only know the Telstra Dome in this house.

• 
  deirdre ritchie (@deirdreritchi10) reported 56 minutes ago

  @CaveThunk @Aussie_Dad5 I didn't switch mine off to stop it and yet it didn't come through anyway. Telstra were doing work in the area. Interrupted service

• 
  Mike Lifts (@mikeoniron) reported 57 minutes ago

  @Telstra offered to upgrade my Internet. Apparently 5x the speed. Same cost. Same plan. Sounded like a good deal so I said yes. After about 5 pointless and painful discussions I shut down the process. I’m going to @Starlink with my 5G phones service for back up. They make it easy.

• 
  Mo Syed (@msyed_) reported 57 minutes ago

  What's happening in the land down under 1. AusAlert passed the test. That’s not the same as passing the public. Millions of phones lit up during the national AusAlert test. Others got nothing. Older phones missed it. Landlines missed it. Queensland has already said it’s not signing up yet. The government still called it a success. That’s the problem with big national systems. They can work at scale and still fail the people who need them most. An emergency alert isn’t a marketing email. “Most people received it” isn’t the standard. The standard is whether it reaches the person in a flood zone, bushfire path, or cyclone area, including people with old devices, poor coverage, disabilities, or no smartphone at all. 2. Origin’s breach has moved from “what was stolen?” to “what was agreed?” Origin has confirmed data from about 900,000 current and former customers was taken. Now the alleged hacker says the matter has been privately settled and the data won’t be released. That leaves one very obvious question: was a ransom paid? Companies hate talking about this because there are no good options. Paying doesn’t guarantee deletion. Not paying can mean customer data gets dumped online. And either way, the people whose details were stolen have no say in the negotiation. The breach is the first failure. The weeks of uncertainty afterwards are the second. 3. A Telstra outage stopped trains. It shouldn’t have. A telecoms outage took out trains because the switch to the Telstra mobile network was poorly managed. This is what people mean when they talk about critical infrastructure. A train network shouldn’t depend on one fragile link behaving perfectly. The backup needs to be real. Tested. Able to fail over without someone discovering in the middle of an outage that the contingency plan was mostly a PDF and good intentions. Australia is wiring more of daily life into connected systems. Reliability is no longer an IT metric. It’s whether people can get home.

• 
  Polycon45 (@polycon45) reported 1 hour ago

  My telstra data has been running like **** lately...slow, can't access and drop outs!