Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
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| Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sharanjit Paddam
(@sharanjit) reported
@Telstra It has been 10 working days since I raised my complaint, and @Telstra have failed to resolve it or to communicate with me why. This is against their own complaints process. But they can’t do anything about it.
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P_H_Y_X
(@neuralnetdreams) reported
@Telstra Can you stop my spam calls please #D612014 the answer is no... So what am I paying for? Your DNumber? Your response doesn't fix the problem...
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Peter James Rothe
(@PeterJamesRoth6) reported
@tonesaysgoleft @cheryl_kernot @abcnews The last 3 board appointees were ex FOXTEL ex Telstra ex 7 network. All 3 from organisations which would benefit from a weaker ABC. Then Ita who has in the past actively organised fundraisers for the Libs.
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Mr Pits
(@Pits666) reported
@Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.
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Daggy Dad
(@daggy_dad) reported
@Telstra great to get a generic email from a TIO complaint "This is to acknowledge the receipt of the complaint you've raised via the Telecommunications Industry Ombudsman (TIO). Please call me on [[insert contact number]] "
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🦬Chris Wright 🦁🦅🖋
(@Capit0LResearch) reported
@RoadknightThe Been getting low speeds on Dodo for a week too, pretty sure they piggyback telstra lines anyway doesn't help that I'm on satellite here... can still stream though but we get lots buffering breaks
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Man in the Moon
(@ManInTheMadness) reported
After 18 years as loyal customer @Telstra is demanding partner provides biometric info to keep paying phone bills. Mobile can't perform this function & clearly they don't really want or need our 💲💲💲💲💲 Bye bye...
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Eric Was In Adelaide
(@EricInAdelaide) reported
@BaronVonClutch Big pong? Broadband is mostly NBN. Monopoly National Broadband Network. Sort of like Telstra Wholesale was for ADSL. It is Friday. Cars are on track. DON’T MAKE ME TALK WORK! 😎💥🤪
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Brett Shearwood
(@BrettShearwood) reported
@burgess_ag Hi @Telstra bots, there’s a general 4G reception issue affecting nsw regional customers. After 5G is switched on, 4G coverage and bandwidth is significantly reduced. @Telstra bots ask for specific postcodes via PM, making it impossible to report this technical issue.
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moraggemma
(@moraggemma) reported
@D_LittleproudMP what are you doing about Telstra? The lack of customer service, the lack of actual phone and internet service for what we pay in the country makes this company a joke as our national carrier. What can you do to help us in Maranoa??
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Sharanjit Paddam
(@sharanjit) reported
@Telstra 4 days since complaints “raised a ticket to get update on order” & not heard back 14 days since complained & no resolution 18 days since provided add ID information & order still stopped by TCG 22 days since ordered phone, & not received it How much longer do I have to wait?
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Jane in Taungurung
(@JaneInToolleen) reported
@tom69712000 @Optus It's been a bit long to sort out but it looks like I've identified an issue Optus wasn't aware of. I'm rural so options are limited and telstra are hopeless. We've got a new optus tower within eyesight so hoping to get it sorted today.
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The Vagabond Papers
(@PapersVagabond) reported
@Georgie0466 @RoadknightThe @Telstra I sh!t-listed Telstra 16 years ago because they ripped me off & give dreadful customer service. Nothing's changed by the looks of it.
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mic
(@michaelneale) reported
@stilgherrian @Telstra and the reason it doesn’t show up as an outage is that there is another tower in theory covering the area. In reality that is obviously not true at all, but we are post truth.
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Wandooridgefarm
(@wandooridgefarm) reported
@Telstra @danking265 @burgess_ag Can you fix my reception ?
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Damon Asher
(@Spiritbender777) reported
@PlayStationAU I love the series on Disney plus but couldn’t get the 4K to work on ps5 digital had to end up watching it on Telstra tv in 4K hrd10 so the tv obviously isn’t the problem is there a setting need to change to make my hisense 4K hdr10 60hz tv run Disney plus in 4K games no prob
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🐾 Georgie🐾
(@Georgie0466) reported
@RoadknightThe @Telstra That is terrible service.
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Amanda Bresnan 🇺🇦
(@AmandaBresnan1) reported
@Telstra our internet isn't working. An hour on the phone yesterday, requires as t w ch which we book for Monday. Today you call & leave a message saying our ticket closed, we call b a ck & told the tech is cancelled. We have no internet - do you call this a fixed service?!
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moraggemma
(@moraggemma) reported
@AlboMP Know you're a mite busy, but what are you guys going to do about @Telstra's incompetence and lack of service. That they are the only service available in the country is almost criminal.
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P_H_Y_X
(@neuralnetdreams) reported
@Telstra Reggie I have been with Telstra Business for 20 years +, let alone working in and out of there... This is not a good enough excuse for a premium business service and package...
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glenn booth
(@glennmiriam2001) reported
@elonmusk how mush will it cost to use the service my broad band with telstra is crap
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Man in the Moon
(@ManInTheMadness) reported
@Telstra Considering every time I called (re: internet being down & other issues) call centre staffers just kept trying to sell us iPhones (resulting in changing to a competitor for other services except partner's mobile) think we'll give that a miss. What a shame.
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mic
(@michaelneale) reported
@Telstra @stilgherrian And updating the outage page? Will that never happen?
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P_H_Y_X
(@neuralnetdreams) reported
@Telstra Maybe being you have a flawed service you should then drop the prices across the board? I worked there don't even start me on the trite... #SmokeandMirrors
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Heather Macauley
(@HeatherMacaule1) reported
Gave Telstra the flick years ago over exactly the same issues.....never saw any compensation either. Genuinely good provider is Vaya, yep an Optus reseller....
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𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻 (Roy)
(@RoelofBoer) reported
@RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.
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TheRoadknight
(@RoadknightThe) reported
My work here is done for another day - half of which was visiting a Telstra store, 45 mins on a phone call and ages in DMs trying to sort problems (read: 'isssssues'). Stay true and valiant. And always choose the right fork in the road.
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Man in the Moon
(@ManInTheMadness) reported
@WATCHMEBURNDOW1 After 18 years as a mobile customer , Telstra are demanding partner provide biometric data to pay bills??? Bye bye to them as they clearly don't need our 💲💲💲💲💲
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David
(@dwilliamson931) reported
@RoadknightThe Never EVER try to deal with Telstra. Go straight to the Ombudsman. So much easier. Quicker and costs Telstra heaps!!!
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Sharanjit Paddam
(@sharanjit) reported
@Telstra Again, I made my complaint on 12 May. Why is it taking so long to send me a phone you have already charged me for?