Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 03: Problems at Telstra
Telstra is having issues since 10:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Rosalie Plains, Adelaide, Brisbane, Melbourne, Newcastle, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Rosalie Plains |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ProwoodStuff
(@ProwoodStuff) reported
Due to Internet issues (**** you Telstra) I'm canning today and tomorrow's stream. Do not fret, I won't play it and ruin the playthrough. I'll be back Tuesday.
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Nah fr doe why Ur internet services so trash? I'm generally curious now, I'ma straight up guess y'all not gonna respond. AYO NOONE TAKE TELSTRA AS A PROVIDER THEY BE HELLA ****.
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Myf Trant 🌈
(@mjt73) reported
Can senate estimates find out if the person who developed the appalling @Telstra support app got a bonus? There’s a special circle of hell waiting for them #auspoI
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★ ♡ ᗩᑫᑌᗩ TOᖴᗩᑎᗩ ♡ ★
(@loveandglam0ur) reported
So much for @Telstra customer service. I’ve texted for technical support and they just left me here waiting and no reply. Fix my damn internet FFS!! 😡
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Elizabeth Anne Kelly
(@kellynettlefold) reported
telstra have lost entire right to hold a communication license at all Th massive number of complaints regarding th issue &th massive charges slung at th public is horrendous. telstra ur fired I had a working phone & now after seeing u it does not work last time it was my USB BAD
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Ignite Image
(@igniteimage_au) reported
@Telstra your 24/7 chat Gold support is absolutely pathetic. 6 hours of chat without a resolution for a new phone esim activation, do you think that’s acceptable?
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Cheryl Peachey
(@Peach69flossie) reported
@Telstra No I still have no internet!!!! Apparently it’s a power cord issue and I am being sent a new one but have to wait 14 days. I am a midwife and need my internet. I waited over an hour on the phone. I am very disappointed with this service
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Elizabeth Williams
(@VirtuosoVA) reported
@Telstra Well you are slow to the party as usual, but it eventually fixes it self.
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Darcy Tudball
(@darcytudball) reported
@corymedia @Telstra Yep just some bullshit from them. I have no problem with being charged a fee for being later with me bill (which I never am), but I do have a problem with them telling me there's only one way for me to pay my bill - and that's them take the money from my account. I'm done.
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ProwoodStuff
(@ProwoodStuff) reported
Due to Internet issues (**** you Telstra), I'm doing the Stream at 10 or 11pm so then there'll be less internet traffic. Not a large issue, but it's still an issue at that.
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Katrina L. Hill
(@cold_shuga) reported
The solution is to open a new bank account just to pay phone bills. The @JBHiFi guy says this is a soft launch - so they have told no one about it before making it compulsory March 9. #auspol #telstra
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Jan Russell
(@JanJanrussell) reported
@margaretthrosby Telstra NEVER answer their phones. I have tried multiple times in the last 2 weeks @Telstra and on the one occasion the voice bot said go to our website and promptly hung up. WTF
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Rebecca Le
(@sevenseacat) reported
@Telstra It has not. I have an IQ2, and am trying to arrange a satellite install. Your text support gets as far as asking me for my account number, then goes radio silent. Repeat for every single day this week.
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Darcy Tudball
(@darcytudball) reported
@anthonytobin73 @Telstra Had a similar experience yesterday. Forcing direct debit on customers with no alternative and telling us it will make things easier for us. Lost me as a customer. As soon as my contract ends in May I'm going to @Optus.
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Katrina L. Hill
(@cold_shuga) reported
This @Telstra thing is wrong. I would direct debit if I knew the precise contract agreement - date and time of debit, what they will do if the bank has a problem (and I libel for a fee?). NONE of this was offered to me. They just asked for my bank account details.
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💧Ray™
(@Glenina57) reported
.@Telstra Customer Service: 1hr 15mins on hold..crap music + ads.. answered by a call centre in India..told "sorry cant help" @StGeorgeBank 4mins on hold.. answered by someone working from home in AU, complete with barking dog. Sorted in 5 mins.👍 Why is it so hard for Telstra?
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Lizzie
(@liz1886) reported
@Telstra Another Sunday and Telstra is messing with coverage in Canberra but not owning outages on customers -just the upload speed 6mbps whilst download is 87mbps. They know we can’t get through to anyone.Who else is having issues with phone calls? How many vulnerable people compromised
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Katrina L. Hill
(@cold_shuga) reported
@Telstra Without asking them what they want. How many billions did you make last year? If you don’t understand why some women need this security (and shouldn’t have to prove domestic violence to you) then you are part of the problem.
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On A Roll
(@11fiftynine) reported
@Telstra How long does it normally take to go from iiNet to a Telstra mobile service?
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💧Jen 🌿🌸🖤💛❤️
(@leftie2401) reported
@Telstra And why the hell does a tech PHONE company allow a customer to ring a closed Telstra shop and not give them some indication that their call will not be answered. It beggars belief. Customer experience 0/10
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It's Now Time !
(@itsntconsult) reported
@Telstra I am trying to connect a phone from existing Telstra service to NBN but cannot get through on phone for 5weeks
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IDR
(@IDR93413102) reported
@margaretthrosby Go Aussie Broad Band .. I will never go back to Telstra and Foxtel is banned here
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greaterbilby
(@greater__bilby) reported
@Telstra My poor elderly, vulnerable parent. Remote Australia. Severe medical issues. 3 weeks without mobile. Telstra unable for no known reason to switch her prepaid sim to a postpaid account. 6 + hours in store and 'chatting' via the off shore chat service. I could weep.
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Mark W
(@woodsy440) reported
@kayosports_help Was working ok Thursday- nothing has changed since now not working-am using Telstra Tv box so how do we check VPN or procie
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Zero Tachikoma
(@MachineLordZero) reported
Here we go again with the Telstra support
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ade ishs
(@adeishs) reported
@Telstra I didn’t try, and you guys seem to have fixed the problem. 👍
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Craig Vertigan
(@vertigrator) reported
@srhsimmonds Is the government sorry for prompting them to do it? With what is some of the worst legislation ever written, where providing a service that allows people to share a link, is considered “news content”. Would this mean that Telstra will be liable every time we send a link to news?
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Wombae
(@Wombae_) reported
@x_MsAu Been with Telstra basically all my life and holy **** I can’t wait to move out, nothing but problems with Telstra and the customer service is the absolute worst. I’ve spent 10 years trying to get mum to switch providers. Literally anyone other then Telstra
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Tomasz Oczapowski
(@tee1000) reported
In 4 weeks my Telstra NBN went from most reliable service to 22 outages per day. 3 different call centres acknowledged “no issues, see issues, your line is bad”. @Telstra how can I help you to help me? I really don’t want to cancel contract or ask for refund.
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Paige Turner
(@PaigeTurner1853) reported
@margaretthrosby Telstra and Foxtel now being billed separately instead of a a bundle apparently. Maybe that’s the issue.