Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, Bunbury, Gold Coast, and Coomera.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 6 hours ago |
|
Brisbane
|
Internet | 10 hours ago |
|
Mangalore
|
Wi-fi | 12 hours ago |
|
Sydney
|
Phone | 13 hours ago |
|
Sydney
|
Internet | 13 hours ago |
|
Brisbane
|
Phone | 16 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Noah Fence (@birchipboy) reported@stationmum101 @Telstra Doubt it. They are so self absorbed, it would never cross their tiny little minds.
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Bill Anderson (@dinkumas) reported@PaulBongiorno Shocking Telstra outage ! As if we humans built anything that is not fallible! It’s about time people grew up and stop trying to blame something for everything that goes wrong. Christ on a bike ,we have turned into a country of weak pricks!
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KJauger (@JaugerK) reported@DavidDim_ocracy Especially when our national telco Telstra went down because those offshored jobs couldnt do their job properly in India...
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JM (@johnmartin_au) reportedOne software defect took down mobile calls, regional trains, freight and EFTPOS for a day. 333 welfare checks over failed Triple Zero calls. Telstra will fix its process, the harder question is national: how much of our critical infrastructure hangs on single points of failure? JM #Telstra
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UndoubtedlyDoubtful (@undbtlydoubtful) reported@WInsufficientia @Totally4yeah @PaulBongiorno Aside: My understanding is you should never privatise a natural monopoly. So Telstra or Transgrid, SECV etc would fall into that category. Banks probably ok as numerous.
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Christine Milne AO (@ChristineMilne) reportedDid anyone ask Barnaby Joyce about mega Telstra outage and lack of connectivity in rural and regional Australia? He delivered the sale to Howard, never forget! #auspol
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PROFESSOR RODGERS SPEAKS FOR THE HARD WORKING AUST (@HelpRodger) reportedTo all the Telstra bashing fkwits. At any given moment, Telstra’s network is literally handling trillions to tens of trillions of low-level operations and technical events every single second — packet routing, signal processing, authentication, error correction, handovers, and more — across millions of devices, base stations, and core systems. Complex systems this large will fail occasionally. That’s not a defence of Telstra; it’s reality. The real issue is how dependent we’ve become on a single network. Any critical service, business, or individual relying on it should have a dual-network backup (another provider, satellite, or dedicated failover) ready to kick in. Blaming Telstra alone misses the point — build resilience into what matters. Don't blame Telstra,blame yourself for not preparing for the possibility of failure.
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Luminous (@LuminousR7) reported@theheraldsun Don’t be sorry, just provide the service you are already paid for, when you publicly said whoever is not happy with Telstra service can switch to another provider, people should ditch Telstra to teach them a lesson, it’s not just Telstra, all providers are the same.
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Greg Isles (@GregIsles12906) reported@Glenn02936110 But Telstra said they wouldnt charge their customers for the time all their communication systems were down for!! They dont work half the time in rural areas so our fees should be halved!
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Savas (@savasmelb) reportedNeil fled the country despite footage showing him near Telstra infrastructure. What role did Neil have to play in the outage? The public has a right to know!
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Keith Sutherland OAM (@KeithSutho_OAM) reportedJust another @LiberaAus MP who thinks they can use the terrible Telstra outage as a point scoring issue because leader Angus Taylor will support them 👎🤬😈 #auspol
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Dr. Madeleine M. zzzz 🎀 (@maddy_el) reported@MikeCarlton01 @Telstra Don’t believe they did nothing but they were far too slow to respond. When the risk analysis says the problem is urgent, don’t faff around
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A K (@AK22762976) reported@PaulBongiorno Oh woe is me ! Just purchase a sim card supported by Optus [this is redundancy contingency] when Telstra goes off line swap out their sim & slot in the backup & vice versa. Alteratively purchase a dual sim phone which allows you to switch between service providers
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Havee S Chu Chu (@HaveeSnowball) reportedWhy are people getting upset with the Telstra CEO? From the government's own stupid laws, she can't be contacted outside of her work hours. Telstra would be sued for harassment under the 'Right to Connect' laws.
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WestInsufficientia (@WInsufficientia) reportedTelstra is a PRIVATE CORPORATION not a govt institutuon. LNP with Hanson (Ind) in 1997.. partial sale & 2006 with PHON support.. FULL sale! That’s why it’s NOT a good idea to PRIVATISE VITAL INDUSTRIES (communications banks etc)! Labor STILL dealing with/fixing LNP/PHON MESS!
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Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported@eddit0r @OperationalInc1 Hey wait, if I live in an estate/apartment building that has non-NBN fibre and Telstra don't sell services on it, and I call them to order my USO-guaranteed home phone service and they say no, can I sue them?
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7NEWS Adelaide (@7NewsAdelaide) reportedThe Telstra outage had nothing to do with the death of a woman on the state’s south coast – that is the finding of a police investigation into claims made by a South Australian senator. The police commissioner has given Kerrynne Liddle a spectacular smackdown for posting the allegation on social media in the first place. @laurenrose7
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Mike Jones (@mikejonestechno) reported@AnikaWells please mandate @Starlink must be used as backup connectivity for 000 calls on all AU mobile networks in case of emergency in widespread @Telstra outage.
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Lights On The Hill (@inandaway) reported@mackaysuzie “Brady said that for a 1100-kilometre cable connecting Syd, Melb, Canberra Telstra needed to issue: *3000 land access activity notices *1700 land access surveys *1100 construction certificate notices *171 cultural heritage and environmental surveys”
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M (@MlsMichael) reported@curious_paul @KatyKray73 the stupid **** is a Labor voter its an Albo **** sucker The **** actually believes like a typical dumb ******* Labor voter that the Telstra outage is not a government governance fail The stupid **** blames share holders. Its a ******* imbecile
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES! Vicki Brady, your head can roll!! You head a greedy company that does not give a **** about its customers. YOU. CAN. GO!!! Arsehole!!
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Dan (@danbengol) reported@daz930 @TerenceMcCart14 Costs for the land from Council. The advertising revenue more than covers the network costs and is a profit centre for Telstra. Since suburban ones would be running at a loss, but under city/CBD highly profitable. Run mix of Telstra and 3rd party advertising.
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Horatio (@_cocles) reported@TimLooker @ABCaustralia Telstra was always ****.
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rob2511 (@KymRob25112) reported@BLUE04699289 @Ron__Jon8s Thanks...I think we are... My neighbour has a personal SOS ..it doesn't work when Telstra goes down...and the battery runs out searching. Meanwhile ABC interviews people inconvenienced at airports.
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John (@DJNMelbvic) reported@footyindustryAU Telstra is the major sponsor of rugby league. What is it doing to help junior league clubs??
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Anonymous Democracy (@Democracy_Duck) reported@TruthdriverOn Seriously this is the fault of privatisation.. Telstra when privatizing promised that no services would be affected and that triple Zero would be a priority.. Telstra earns billions and they can't provide the one service we need LNP sold Telstra so it's their fault
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insydney (@insydney) reported@abcnews #OverReporting The short limited outage by Telstra that recovered quickly including welfare checks. Seems minimal people adversely affected. Many organizations that could use broadcast time.
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Humpy (@sirhumpyAU) reported@tim_blee The 000 system is antiquated, Telstra gets about $20 million a year from running it. Labor has updated the emergency alert system, which will be tested later this month. Someone should ask Henderson why they didn't do anything to improve 000 tech in their decade of government
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Driver_x_oz (@driver_x_oz) reported@Anneeokeefe Really? So you have no idea how this works? Yes Telstra designs a solution to a design brief or tender. Yes it should provide a resilient solution but the ultimate responsibility lies with VicTrack as they accepted the system. And yes they should have foreseen and tested for this
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David Taylor (@DaveTaylorNews) reportedSurely if there are no deaths from the Telstra outage it’s just luck. The issue is the ability to call emergency services, not whether that led to a fatality.