Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 11/19/2025 12:05

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Perth, Brisbane, Sydney, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Phone
AustraliaAdelaide E-mail
AustraliaPerth Wi-fi
AustraliaPerth Internet
AustraliaBrisbane Total Blackout
AustraliaSydney Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • OzandyHoward Andy (@OzandyHoward) reported

    @Telstra Thanks, but can you put a limit on spoofing so that we have a target to report? Every scam call and text uses a different number. Is there a global ID you can use to track them from within the network, or a way of reporting while connected?

  • OzandyHoward Andy (@OzandyHoward) reported

    @StuddertNatalie It's really hard if you need to accept a call. I just got the LINKT SMS scam text for some reason...they probably sold their customer data, or let the script kiddies take it. I hope Telstra fixes this soon!

  • jeffreys_jake Jake Jeffreys (@jeffreys_jake) reported

    @rick_rampal Pretty hard to here,most regional areas don't have any coverage accept Telstra. Because I go away working, I usually keep a Telstra prepaid going,just for when bush.Optus not bad around Cairns,but once up in the Gulf, forget it.

  • D_A_Stafford David Stafford (@D_A_Stafford) reported

    @Telstra Your boilerplate response is offensive, as is Telstra's disregard for customer service. The level of stupidity exhibited by this lack of process shows exactly how mindless the decision and policy makers at Telstra really are. Can't even manage your own product set. Imbiciles, all

  • B1Johnstone Benny Johnstone (@B1Johnstone) reported

    @Telstra your service is nothing short of abysmal at the moment.

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra So question if someone says there phone has no service and they can’t receive or make phone calls why would you call that number? I managed to get service for less than 2 minutes (it’s gone again) and the missed calls and voicemails came through. Seriously.

  • the_LoungeFly Arioch (@the_LoungeFly) reported

    @redruby17 @Optus If you have 5G in your area then consider 5G internet service. Either Vodafail or Telstra. Make sure the speed is not shaped. For example 5G can reach speeds of 800megabit. But they my cap the speed to 100. So don’t bother with that. I’m on $80/month 800gig data, no speed cap.

  • libertyscott Libertyscott 🇬🇧 🇹🇼 🇺🇦 🇰🇷 (@libertyscott) reported

    @LewisHoldenNZ would have been Telstra, but it decided to invest by another means, and ultimately the RMA and Councils made the costs of installing a full third network seem prohibitive

  • KaraLambo Kara (@KaraLambo) reported

    We should have never privatised essential services. They should have never sold medibank and telstra ect

  • stu6162 Tech, Creating Jobs, Tranquility, a better world (@stu6162) reported

    @redruby17 @rick_rampal @Optus I'm out of the country so can't test mine ATM. But sufficient for zoom calls video streaming and I get advantage of telstra network geographical coverage.

  • samstrades Sam 🇦🇺🇺🇦 (@samstrades) reported

    @ASX1500 i have this problem mate, been out of Oz for 18 months, on Telstra prepaid, no sms, they stopped the service, caused me problems initially but ordered another SIM and got someone to put it a phone in Oz, they send me sms now that way, silly @Telstra

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra “we will call in 5 minutes” … 40 minutes later still no phone call. Amazing customer service as always. 🙄

  • Kathleenmary211 Kathleenmary21 (@Kathleenmary211) reported

    @Telstra No. I can't find my case ID. I can't login... All I get is the PIN page. I have the right PIN. Would be nice to login. She told quite a few others are having same issues.

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra Thanks for waisting our time. Maybe inform staff if they don’t intend on contacting a customer not to tell them that they are going to.

  • Dingolingo69 Dingolingo (@Dingolingo69) reported

    @realDrBrendan @DanielAndrewsMP Well maybe in your lala land, but here in the West when the power company was a public asset it was cheaper power, better service etc, It started to go pear shaped when it got privatised, like Telstra and every other public asset that has been sold off around the country

  • BCoppick Brenton Coppick (@BCoppick) reported

    @MrKRudd The Fibre to the Node areas need to be cutover to FTTC. The NBN contractors cant find the copper faults due to really bad training . I am ex Telstra Tech for Internet Faults for 34 years

  • B1Johnstone Benny Johnstone (@B1Johnstone) reported

    @Telstra Mobile. Continuously dropping out of service daily for the past few weeks.

  • Kathleenmary211 Kathleenmary21 (@Kathleenmary211) reported

    @Telstra issue seems ongoing with log-in using two step authentication with the pin. Never had issues before I set it up. When I contacted mytelstra the lady et others problem at your end.

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra My phone having no service at all case number is 46307265

  • mishyloan Michelle (@mishyloan) reported

    @natasha_yann Dropped a car off at Sydney airport & watched in horror as the attendant backed the car straight into a concrete post. Another time: new car was in for its first service. Back was totalled & they blamed us. Apprentice confessed he backed into a Telstra box outside our house 😭

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra We already have called them yesterday when they didn’t call the first time after we waited the first hour. It’s beyond a joke. Considering we have already paid for a service that Telstra is failing to provide.

  • 4XTraderAUD MelbourneTrader (@4XTraderAUD) reported

    @MrKRudd Still **** that NBN just ask Telstra #nbn

  • RossCar36450299 Ross Carroll (@RossCar36450299) reported

    @AlboMP I gave up on the NBN and Telstra after being ping ponged back and forth between them - both blaming each other for our poor connection. Loathe is not a strong enough word I have for them. I’m on @elonmusk’s Starlink now and enjoy huge and consistent speeds for work & play.

  • rick_rampal ✳✳✳❇Rick Rampal Senior Citizen! Dharug Country. (@rick_rampal) reported

    @stu6162 @redruby17 @Optus Yup. I use Aldi Sim, pay $15/mth, great speed in Metropolitan area and good enough in the country, they use part of the Telstra 4G/3G network, good speed, I'm near Penrith and receive around 120 Mbps. Not bad at all.

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra We called. They said we’d been called twice already. They actually left a note on the case yesterday of what number of ours they should call. I got my phone to work for a couple minutes and your “expert” was calling the phone with the fault that has no service. So doesn’t work.

  • pachacuti1 George Trembath 🌹🐀🌹 (@pachacuti1) reported

    You can't beat Telstra's internet business model. The only business I know where the most reliable part of their service delivery is the bill.

  • LeeSmiles3 Lee Smiles (@LeeSmiles3) reported

    @BelongAU Hey Belong, your Indian call centre don't quite understand my question. I want to better understand what you mean by "We use part of Telstra's Mobile Network". It sounds like you don't have access to the entire network?

  • AnnKreger Ann Kreger (@AnnKreger) reported

    @ClareONeilMP I am an Optus and Medicare customer who received a very plausible Telstra bill look alike scam email today. Companies must be required to their improve cybersecurity and have expensive consequences for not protecting customer data.

  • rbozinovski Robert Bozinovski (@rbozinovski) reported

    Ugh, I forgot how bad @Telstra customer service is #mybad

  • CraigHealey14 Craig Healey (@CraigHealey14) reported

    @Telstra currently 3rd attempt at connecting a new data plan to our account. Just on 2 hours, 3 calls and one hang up #telstramakesbusinesshard