Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
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| Sydney |
Internet | |
| Adelaide |
Phone | |
| Adelaide |
Phone | |
| Melbourne |
Phone | |
| Townsville |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Dunemann
(@kdunemann_) reported
@Telstra are you having issues with your app and mobile? No Telstra mobile internet and the app isn’t working on my wifi either
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B M WP
(@Pecora2B) reported
Why can I never get into #mytelstra ? Doesn’t matter if on wifi or data it just spins & spins @Telstra
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Keri
(@kezunprepared) reported
It's on me that like 15 years ago (or so) we did not correct a Telstra situation where they put my mobile number under my husband's name. Now they won't let me upgrade my own damn phone, despite me being fully authorised by him, because it won't show up on their system. OMFG.
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@Telstra @Andy_Penn If 4G is out also because the exchanges rely on NBN then we have to resolve that there is no single point of failure for the network.
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra No Winona. I went through some prompts and obviously got the WRONG person I want to SPEAK with the RIGHT person ASAP, not wait (last time it was 17) minutes to finally get through your horrible menus
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Chris
(@akoshn) reported
@PottsieTv @NBN_Australia who is your isp? Myself and outlaws are down (Melbourne and Gippsland), AussieBB seem to be down, but my mum in outer East Melbourne is up (telstra). Maybe its just AussieBB?????.
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra The app does not work on my devices. The numbers fail me and my credit card (which works for other companies today) You are telling me that what I have tried (that did not work) is what I need to try again? And again? AND AGAIN AND AGAIN AND AGAIN AND AGAIN?
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Dale
(@daleInMelbourne) reported
@Telstra and then @Telstra also say use the telstra app for faster service, going try, i dare you to see if you can find a way to use the app other than their online bot!
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra The 1300 has an excessive menu and cuts me off. The 13 number got me a person that cut me off So you are saying you do not want to keep me as a customer because I am having a problem you refuse to solve?
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章瑄凌 (sharon zhang) 🍊
(@xs_zhang6) reported
@Telstra Hey! I think this is actually an issue with how I initially configured the router, and doesn’t have anything to do with Telstra’s side. The backend of my Weebly is a such a janky mess that I think my router settings just flag it as questionable, so this is more my bad. Thanks!
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Weebly
(@weebly) reported
@Budgie2712 Our policy team has confirmed the block is not coming from our end. Please reach out to Telstra directly to report this as they will need to fix the issue on their side. In the meantime, you can still log into your account using a different internet connection like mobile data.
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LexOCE
(@lex_oce) reported
Apparently historically useless Telstra arrived within 2 hours of me assigning it to them, on a military base just for his issue and simply changing the cables around, seems about right lmfao
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James Haywood
(@HaywoodRedDevil) reported
@Telstra I am unable to login into MyTelstra on my smartphone. Could you please assist?
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They’re gone 🎉
(@bullnala) reported
@Caskinc4 @Telstra South east Melbourne. I have internet but their app and web page are awful and won’t let me log on or use their messaging service.
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gpselfie
(@gpselfie11) reported
@Telstra I appreciate that and I understand you're doing your best. But I'm going through twitter and seeing complaints from two days ago? Wouldn't you think that a pretty important service that people pay good money for would be fixed by now?
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Llama 🔜 Your Mums House
(@_MaybeLlama) reported
@kherzii_ Still couldn’t hurt to try. They’ve helped me a few times when we’ve had issues and telstra wasn’t doing anything but then we called the ombudsmen and we got it done within like 10 days
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No-****-sherlock
(@wheats29626153) reported
@Bergermeister23 Go with the Big 2 Telstra or Optus/ I have been with Optus since they put up their own cables/ never had a problem.Have heard heaps of stories about poor coverage from the smaller company’s.
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Blow.
(@thisisblow) reported
@telstra customer service is consistently useless and eats up hours of my day with farcical nonsense. #smallbusiness Call back? Yes. Back into queue then hung up on. Website info? Not up to date or wrong. Representative on phone? ‘Please go to store.’ Store? ‘Go online.’ 🤮🤮
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Tamara Turner
(@TheTamaraTurner) reported
@paul_cra @Telstra @SkyNewsAust I’ve also logged a help ticket and they say no faults. I also have 4 staff members saying the same. Last 4 days intermittent service and data. Even the fb community page listing complaints about Telstra today!
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
Is anyone else finding that @Telstra has recently taken customer service lessons from serial killers?
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gpselfie
(@gpselfie11) reported
@Telstra @KyleRutten Hey Quinn. I spoke to you on DMs just before. Do you think it's a coincidence that numerous people are having the same problem? Why don't you get your technicians out and fix whatever is wrong.
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Kyle Rutten
(@KyleRutten) reported
@BrittaWeselmann @Telstra My 4G on mobile has been really bad the last two days.. I just switched to 3G only and it seems to work. Annoying but at least I have internet on my holiday again. @Telstra
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra I did. It took a long time to navigate your horrible auto menu to get a person, and the person cut me off without helping I AM TRYING TO GIVE YOU MONEY AND YOU ARE MAKING IT IMPOSSIBLE!!! DM me a proper phone number that goes DIRECTLY to a person that can help
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Anthony Radford
(@radford1975) reported
Got a new phone from @telstra today. Came with some important info about backing up the old phone with the Telstra Device care App. The app that closed down 4 months ago. Nice
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra I am NOT giving you access to my banking details for direct debit. Never never never - unless you give me a sizable discount for the right for you to access my data And I want to pay with my credit card and your BPay does not work with any credit card. WHY HAVE YOU MADE IT HARD
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BobTheMonkey 🏳️⚧️
(@msftbob) reported
@Telstra Why? Nothing will ever be done about it. I'm stuck in the void of @Telstra antiquated billing system. Yet, half my services are already on the supposed "new system" and half on the old. The only benefit is you directly charge people before you can even resolve billing issues.
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They’re gone 🎉
(@bullnala) reported
@Telstra I can not sign into mytelstra as it keeps saying session expired and the messaging through the app is not working. Great tech at work. You charge premium $ for no service. I think Aussie broadband might be getting a new customer.
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The Hon. Bob Baldwin
(@bobbaldwinmp) reported
from
Maitland, State of New South Wales
Went to upgrade my iphone today. @telstra want my CC details for automatic deductions each month. (Never been late with monthly payment yet) With all the current cyber security issues I cannot agree with giving approval to a potential target company to make auto deductions
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bill
(@billybirdau) reported
Hey @Telstra what's with the crap internet service in far Nth Qld🙄🙄🙄 4 bar 4g and it's as slow as the old dial up😳😳😳
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anuddafatguy - will dm dad jokes on request
(@anuddafatguy) reported
@Telstra WHAT PART OF I DO NOT WANT THE APP DO YOU NOT UNDERSTAND?!?!? I am trying to give you money and you are making it impossible I guess you do not want me as a customer anymore