Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Newcastle, Brisbane, Melbourne, Sydney, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Glengarry |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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👏💧Debora Dee
(@DeboraMorf) reported
@EdStory66 @elliemail @TheActionNet Me too! It’s bad enough sorting out Telstra issues!
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xNoRetreatx
(@no_retreatx) reported
@Telstra You're not going to improve it. I've been through all this many times. I'm not here for that. Your NBN is terrible. Your ADSL is terrible. Australian speeds are bad. Everyone knows.
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Jubbsy
(@Jubbsy24) reported
@Telstra I’ve been trying to get through to someone who can help for 48 hours after being delivered a new phone with cracks in it - any chance someone could contact me?
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A ROGAN THING
(@adrogdesigns) reported
@Telstra is Everything down, I can’t login to my account or send receive mail.? I’m in Melbourne!!!
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Steph ❀✿❀
(@SephSeddon) reported
@Telstra trying to get through to tech support via phone no success. Also via chat on your webpage - 3rd party asking about p/words + charging $5 refundable fee. Would not ans when asked if l bigpond/telstra. They disconnected before I had time to screenshot. R U being hacked??
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žîtôñīč
(@ZitonicR6) reported
@telstra down so bad that when I tried to do a speed test they started maintenance to hide the numbers I’m getting
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Craig Murphy
(@GTMurph) reported
Hey @Telstra do you know your mobile network in down in Orange (NSW) ??? doesn't seem to be getting reported on your outage page.
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Ananda Kalutantiri
(@akalutantiri) reported
@PalNavtej @andy_penn @trevorlong I am worried as a shareholder of telstra. I had similar issues. Telstra CEO was unable to resolve his customer service yet. Very sad.
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xNoRetreatx
(@no_retreatx) reported
@Telstra 'Never ideal'? Seriously? You're the provider. MAKE them ideal - or at least equal to the rest of the developed world. 🙄 Don't even get me started on Netgear. I gave up trying to rectify those issues with your staff.
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Adam
(@AdamCG1985) reported
@Telstra 5 hours on the 24 7 chat service. Get rid of it. Useless service.
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Simon Fuller
(@SimonFullerAUS) reported
@Telstra The original issue was 5 hours ago seems working now
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Ryan Stewart
(@Timmzy128) reported
@Telstra It's still just as slow. It has been going on for years. We have tried satellite and that was worst. Tried 4G and that's not better where we live. We need a permanent solution.
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Poke Trainer Joshie
(@toomanydreams93) reported
Stream schedule updates 1. Tonight I’ll be doing some outriders and maybe some dbd as I finished Pokémon snap in one stream on Tuesday night. 2. Friday night will be starting late as Jake and I have dinner 3. Sunday will go as planned providing Telstra doesn’t **** up
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Simon Dell
(@IAmSimonDell) reported
@Telstra Well, as anticipated, it's 12.01pm and they didn't show up. That's despite me confirming two hours ago with your Gold Member Support via the app that they were coming.
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Laurie Patton is The Lucky General
(@LJPatton) reported
@murpharoo @AmyRemeikis After the Telstra privatisation debacle - we’ve paid dearly for a second rate broadband network - imagine the negative consequences of selling part or all of Australia Post!
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IceGecko
(@GeckoIce) reported
@Telstra You cant even provide a decent service sans natural disasters...
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Guckatronias
(@Guckatronias) reported
Playing Cold War and my internet is working perfectly, as soon as i use my xp and weapon xp tokens thats when im connection interrupted, i get DC'd and my internet so bad i cant even reconnect lets go thank you Telstra **** company
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David Johnson
(@Gruntmaster2000) reported
@Telstra @TheRossJackson I didn’t have any mobile signal in Junee for 3 days.
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🤘SaRaH 🤘🇦🇺
(@boppysarz) reported
Hey @Telstra I DONT WANNA SMS MY PROBLEMS I WANNA TALK TO SOMEONE. 🖕
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Geoff Daniela
(@geoffydaniela) reported
@Telstra Hi, is there a chance to speak to someone regarding fixing my bills up. It's been frustrating considering I spoke to someone last month who said they would fix it up only to be debited the wrong amount this month. 😡
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Martin R
(@MRoosenburg85) reported
from
Berry, State of New South Wales
@Telstra hi Big T, it appears there is no data on the 4G network around Berry NSW. Please check out and fix ASAP. Ta
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Cath Ellis
(@cathellis13) reported
After two hours on the phone transferred between five different people in five different departments I still don’t have a resolution to my problem. @Telstra you are a national disgrace.
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161
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Lana
(@Fren_Lana) reported
@Telstra yesterday the internet was awful. It came back in at a decent speed at 7pm. Today the internet is awful again. Can I just get a consistently decent speed for the love of God? I'm the only person on this network right now, and no, it's NOT a technical issue on my end.
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Janeraynerwastaken
(@Jraynerwastaken) reported
@JohnLeo61557182 @LesStonehouse Agree 100%. Wouldn't have squandered the $340bn mining windfall. Would have had the FTTP Telstra begged the Rodent to install. No franking credits rort, no Tampa crap, no Rodent, no privatisation, no AWB etc etc
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Simon Fuller
(@SimonFullerAUS) reported
@Telstra 4g down in menai and Bangor no SMS what is the outage ??
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Livvy Mills
(@LivvyMills) reported
@Telstra Hi, you took $110.37 from mine and my partners joint account. Mark Walford and Olivia Mills. I would be interested to find out why you think you can just help yourself to money which isn’t yours.
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Buy the Bulls
(@BuyTheBulls) reported
@IAmSimonDell @Telstra I here ya mate. So many **** ups the last time I tried to get NBN installed. Went on and on and on. The 4th engineer turned up and I pleaded with him to not ******* over - he felt sorry for me so took the job and actually did it.
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xNoRetreatx
(@no_retreatx) reported
@Telstra No outage. Just the usual poor speeds, particulary at peak times in the evenings, when it's impossible to watch a movie over wifi. Australians have to endure the worst speeds in the developed world, thanks to #Telstra.
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Shawn Dollin
(@RLP_Shawn) reported
@Telstra 1. You just responded to someone reporting a fault by saying "I cannot see any reported faults" 2. Your advice is to go to the area where the service is dead and go to an online website 3. It's still dead there this morning 4. "Thanks for getting in touch" I didn't. I tweeted.