Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Maitland, Brisbane, Adelaide, Penola, Hobart, Matakana, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, and Cairns.

City	Problem Type	Report Time
Melbourne	Internet	6 hours ago
Sydney	Internet	8 hours ago
Melbourne	Internet	8 hours ago
Sydney	E-mail	9 hours ago
Maitland	Phone	12 hours ago
Brisbane	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JAY ☘️☘️☘️ (@jotepPdT) reported 6 minutes ago

  @Telstra will Telstra or NBN compensate us for the trouble? your mobile network back up is not working. i have a work to do and can’t do anything because of my internet.

• 
  Winston Smith (@BeWinstonSmith) reported 10 minutes ago

  @ausstockchick Multitasking, customer service for Telstra and Qantas….

• 
  ✨ kp ✨ (@tinyspeckofkel) reported 15 minutes ago

  Hang on @onenzofficial ya what??? NO advertising, no notice, now you’re cutting off HFC cable internet that I’ve had since Telstra was a cowboy 😡🤬 But it has way less issues than fibre and wifi ****** connections. WHY DO YOU DO THIS?? First it was my Paradise net email & now?

• 
  Gavin McKenzie (@gav_mck) reported 16 minutes ago

  Can someone financial explain the term 'conduit foreign income' @Telstra has decided to declare 1.0 cents of their dividend as conduit foreign income, wtf #shares #dividends

• 
  Miles (@Michael1953_202) reported 17 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  The Lord (@lord_tizza) reported 18 minutes ago

  And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

• 
  Tyler Telfer (@Tyler83069242) reported 21 minutes ago

  @BarbaraPocock Telstra learnt to never to trust Accenture.

• 
  GibboBG (@GibboBG) reported 22 minutes ago

  @telstra mobile signal has been weak all day from Binda 2583 tower.

• 
  Bron (@Bron91856683607) reported 22 minutes ago

  FRANK radmil and corrupt **** cops and judges are in business with TELSTRA MOBILE NETWORK silencing victims tampering with phone calls to government agencies of reporting grooming of children for peodafiles for decades in Perth WA

• 
  Hydra Boom (@HydraBoom) reported 24 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  Sam Saffron (@samsaffron) reported 30 minutes ago

  @hichaelmart I run my own custom ICE server on a digital ocean droplet 160ms away. It also pointlessly runs TURN (coturn), I am thinking of swapping the TURN fallback to Cloudflare, cause at this point falling back to TURN gives me nothing, I can just use HTTPS direct. STUN though (managed via Googles free service) is really impressive, even on my Telstra mobile network in Australia.

• 
  ❤Hellie❤ (@Hellie1982) reported 35 minutes ago

  Now the only thing left to do is the dumb stupid telstra ad walk around my house. WE ARE SO BACK!!

• 
  Kezz (@kezzyi66) reported 35 minutes ago

  @Mr_Fanta_Pants @Telstra The thing that absolutely shits me about this is that half the time I have to use my home wifi to use internet on my phone. They know how much of a mind **** it is to move to another company.

• 
  Statistics World (@SachinGadagin) reported 39 minutes ago

  @Globalstats11 Telstra and EE feel very consistent in service quality, while Singtel and NTT Docomo stand out more for their technology and innovation approach.

• 
  Ricky🏄🏼‍♂️🦋 (@galumay) reported 46 minutes ago

  @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.

• 
  There’s Only One Jezza (@StandMeOver) reported 47 minutes ago

  @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

• 
  Tyler Williams (@T__Williams23) reported 47 minutes ago

  Ok apparently Aussies getting connected to Ohio servers are getting dropped and having issues across the board @iRacingSupport @iRacing if you could have a look at it please? PS I'm sorry Telstra pls don't throttle my internet

• 
  Ash (@ashkatex) reported 48 minutes ago

  Telstra plan increasing again even though the service is worse than when I first joined up with that plan.

• 
  Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported 48 minutes ago

  Hey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.

• 
  ☘️ Simon C ☘️ (@SimonGetsWild) reported 50 minutes ago

  @aussiesoph Sorry for your loss 😔🙏🏻. My grandparents Always lived overseas and Telstra was expensive af growing up to ring them.. I never really knew them 😔. Same with uncles and cousins etc Idk how I'd cope losing a close family member 😭😭

• 
  Steve (@Stevesteve9876) reported 51 minutes ago

  @AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.

• 
  Melinda Walsh 🚜 🇦🇺 🐑 🌾🏏 (@walsh_mindy) reported 52 minutes ago

  Telstra email re increased $$ & why it’s necessary. “Increasing our prices helps us keep improving our mobile network performance, reliability & security to better support changing connectivity needs.” I disagree Telstra!!! You only successfully increased black spots of NoService

• 
  Mr. Ash (@D4rkni99a) reported 53 minutes ago

  @NedKellysReveng @RealDonKeith Shut up *****. You sound gay. Considering I had to help Telstra pull you ****** retards into the 21st century technologically, I don’t give a **** what you mfs have to say about us “yanks.”

• 
  Marg N - AU (@Daisy1158) reported 54 minutes ago

  .@Telstra You know, it would be great if people would be notified of NBN work and interruptions at least BEFORE the internet is no longer working! I got a notification AFTER the service was restored!

• 
  💧Jac 🗝🇵🇸 (@Jaccal68) reported 55 minutes ago

  @westonnights You ain’t seen nothin yet Current Business Context (2025–2026) Telstra is currently executing its "Connected Future 30" strategy, which emphasizes building a self-optimising "Autonomous Network". The company frequently uses AICC forums to stay connected with Israeli high-tech developments that can support these infrastructure goals.” AICC being the Australia-Israel Chamber of Commerce

• 
  Marko Matvikov (@MarkoMatvikov) reported 1 hour ago

  @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

• 
  Bron (@Bron91856683607) reported 1 hour ago

  Telstra mobile network scabs

• 
  ****** (@Yarrahbunjyil) reported 1 hour ago

  @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

• 
  The Lord (@lord_tizza) reported 1 hour ago

  And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

• 
  Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported 1 hour ago

  @cheekybreekky @TruthFairy131 No arguments from me. LNP are ****, Labor is worse. LNP sold off our gold for a pittance. Sold off Telstra (so did Labor), signed us up for the idiotic Paris Accord. Signed us up for the idiotic net zero. And caused the housing affordability crisis along with Labor. Both are traitors to the Australian people.