Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Newcastle, Melbourne, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Newcastle |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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AJ
(@antig88) reported
@Telstra I’m fed up with the message service timing out, having to repeat myself and complete id checks. Why can’t we just ring someone and talk over the phone to get it fixed? Why is Telstra so against hiring real people to deal with customers? #veryunhappycustomer #readytochangeprovider
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AJ
(@antig88) reported
@Telstra I received a promotional email back in September that said I would get 9 months free binge. I could never access the offer and have tried several time thru the Telstra message service to get it activated. Nobody seems to be able to...
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Sam Winter
(@sassisam) reported
@melissahoyer @Telstra You're better off dealing directly with Apple Support.
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AJ
(@antig88) reported
@Telstra Recently I received another email saying the promotion was already automatically applied but simultaneously I’m receiving emails from binge saying I need to pay for the service to continue....
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Tūwharetoa Rob
(@Robtane) reported
@JNPhillips4 I have never heard anyone worse. I was in the Telstra box for the World Cup final @wallabies v England. They paid for Kearns to be there to mingle with their clients. I tried to talk to him twice but he waved me away because he was tied in knots watching the game. Tosser
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Vidit Sehgal
(@viditsehgal) reported
@Telstra @davidthodey Moved to Auz a month back.Alwyz thought Australia is a progressive country wid special empasis on customers, bt Telstra proved me wrong. Easily d worst internet company i have come across.0 Service 100 excuses 0 results. My 2 Orders pending for last 20 days
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Anthony Muscat 🌈
(@anthonyjmuscat) reported
@stiffuppercut @Telstra I’m with Vodafone nbn and I have no had outage from when I got the nbn installed
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Shaggygirl
(@Shaggygirl) reported
@Telstra Mobile data. And same problem today.
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Jessie 💚
(@melanchomical) reported
@JuneauJustin1 @boxcar808 @dustinkensrue Really?? I’m giving it a watch tonight. I found it on Telstra TV (Australia) for $3 so if it’s a total stinker it won’t be a too much loss. I’ve had bad coffees which have cost more.
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Sue🌻
(@giveitaburl) reported
Bloody Telstra, doing maintenance upgrades in this weather, how friggin stupid we’ve been getting fierce storms all week and now getting another one! and the internet is gone again, yesterday it was off for 8 hours, gawd knows how long it’ll be off today. #*********😠
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joshladd
(@joshthelad3) reported
@Telstra Worst commercial on TV...how can anyone believe their BS that their 5G is better than Optus, VHA etc... how’s the squatters going in your building @whittleseascoop @CityWhittlesea
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Lily Bentley
(@lilybentley) reported
Hi @Telstra ! I’ve been waiting for a sim activation for a 4GX hotspot for almost a week, and no customer service agents have helped us via the chat. Can someone please get in touch? We really need wifi!
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Sir Darryl Adams
(@FlyOpineMonkey) reported
@JennaPrice @Telstra Clearly Telstra needs to up its game if people are accessing the internet without issue.....
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naturopath_tricia
(@naturopath_tee) reported
@Telstra Finally got through to someone as a business customer with a few big plans this process was not a good one you guys need to have some better service for business customers who need things fixed rather than waiting days to speak with someone who can help
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Prof Jo Arciuli
(@JArciuli) reported
@DeadlyScience Well done! What a shame Telstra isn’t actively looking for opportunities such as this to support Indigenous communities given the recent investigation that has found deplorable exploitation of vulnerable customers on the part of Telstra.
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Salazar 🇦🇺🇵🇹🇻🇦 (Christmas mode 🎄🎄🎄)
(@aussie__user_) reported
I havent had internet in days, been having to use me data @Telstra fix your ****
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Philno
(@Philnoo) reported
@SorifL2 @Telstra Had the same **** aye for the past 2 weeks so odd
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NickCycles
(@nickorloff) reported
Come on @telstra - you have no issues taking my money every month, how about putting some support staff on rather that your IVR that tells me you're busy then dumps my call. Service?
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Sam Winter
(@sassisam) reported
@melissahoyer @Telstra Go into the store or get a manager on the phone. Is it still under warranty? If so, you can get an express service where they will send you a replacement phone while you send the other one in and they assess it. I went through this process earlier this year at beg. covid #painful
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ben barren
(@benbarren) reported
@melissahoyer @Telstra applecare+ unfortunately only proper answer ere telcos r useless for better service levels u need @Apple direct
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Ami Mullenger
(@Hullo_Mullo) reported
@Telstra No it’s not going to plan. I finally got a box and the technician hasn’t shown up. I waited in all Saturday and no one showed, I then went to your help function at 430pm and waited all night for a reply. NOTHING. #telstraisajoke If you want to help, why don’t you call me.
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Jenny Cambers-Smith
(@taswildlife) reported
@Telstra @UbisoftANZ Very unhappy with Telstra. Trying to switch NBN to Telstra for weeks. Current service expires tomorrow. Will be left with NO means of COMMUNICATION whatsoever. Terrible mobile service and internet phone. No landline. Please get in touch ASAP!!!!
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Sorif
(@SorifL2) reported
4th time trying to use the customer support on Telstra to get my net fixed, still getting left on delivered for hours :)
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Draxx
(@Draxxoce) reported
@SorifL2 @Telstra Don’t bother had issues with them for the last two weeks as well always lagging and they say they don’t know what to do ******* useless ***** can’t even speak English
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noks
(@Zhynoks) reported
@SorifL2 @Telstra Telstra are ******* useless. When I had internet issues they told me the exact same thing on the Telstra app and on twitter
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Emily Caldwell
(@MultiplyBlessed) reported
@Telstra @ZahrahAliyah I have had this same problem. My internet (and the internet of my neighbours) has been down for about 14 hours, 4 of which I’ve wasted trying to talk to Telstra chat / messenger support with no response. How am I supposed to report this problem if I can’t contact Telstra??
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bungle
(@bungleer) reported
@telstra you gave me a free Pre-paid SIM card. It doesn’t work & your service is so terrible I’m now paying @VodafoneAU instead
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Peter Cape
(@petercapedavies) reported
@Telstra_news Telstra has just rejected a claim for compensation for a service that is unavailable for business clients, that is international roaming for overseas business people.. our claim must be relevant for us and thousands of customers
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Juli3
(@meekjulie) reported
from
Central Coast, State of New South Wales
@Telstra Telstra only help people who fit the tick box profile
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Anthony Muscat 🌈
(@anthonyjmuscat) reported
@stiffuppercut @Telstra To be trueful I was with Optus years ago and it was slow and 4g use to drop all the time. But Telstra NBN I seen people without internet for months waiting for install because they cant get technician to turn up and Telstra you can’t call directly once it’s working it’s ok.