Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Toowoomba, Brisbane, Perth, Melbourne, Adelaide, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland and Maleny.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Toowoomba |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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janet albrechtsen
(@jkalbrechtsen) reported
from
Sydney, State of New South Wales
Of all the companies I deal with @Telstra is by far far the worst. I was told I couldn’t query an unauthorised bill amount. Couldn’t speak with someone more senior. In other words F.. O….
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Mauro Stocco
(@68moza) reported
@jkalbrechtsen @Telstra No this is a great journalist opportunity. The service is woeful and needs to be exposed
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Jim.E 🇦🇺
(@JamesEl63087200) reported
@jkalbrechtsen @Telstra Strong agree. Who has the time to sit on the phone for an hour to sort out account issues. And when it’s just a small monthly amount it’s easier to not bother.
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Castlemaine Cemetery
(@CastlemaineCem) reported
@Telstra Our secretary has resigned, acct in his name, apparently problem cannot be fixed until his name removed from acct, we are signing forms at next meeting on17th, Telstra now saying this is too long to wait& want to close our request.
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Mark Schneider
(@markschneider88) reported
@SandyRendel @Ballyurra We’ve been lucky the last 3 places we lived were FTTP and then FTTC x 2. Never an issue and 95-100Mb most times on. Telstra 50/20 plan with a Telstra boost service.
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Slo Mo aka Liar, from The Shire
(@SloMo92055387) reported
@jkalbrechtsen @Telstra You poor dear... at least you can wallow in the dividends?
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Lachlan
(@StadiumAu) reported
@Telstra Ever since I ported to telstra from optus I've been getting way more spam texts, when i was on optus I don't remember getting any but on telstra atleast 2 a day. And why is telstra so bad compared to Vodafone and optus in concord?
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💧Daren Connor 🇦🇺
(@connor_daren) reported
@jkalbrechtsen @Telstra Had a similar problem with @woolworths
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Gavin McKenzie
(@gav_mck) reported
@jkalbrechtsen @Telstra Use their chat feature, if not happy, lodge a complaint with ombudsman, by law, they have to respond
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bridget boson
(@bridgetboson) reported
@Telstra Courier arrived with interim handset this morning. It was totally unoperational. No bars, no signal. Complete dud. He took it back to Melbourne with him. No word on replacement- no other contact from Telstra. #35185295 PATHETIC
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Swayn
(@Swayn) reported
@CherylCritchley Here’s a tip that won’t help everyone but Telstra customers can purchase discounted AFL reserved seats via the My Telstra app. It’s not for every game but Hawks v Tigers this week is available.
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Vinno
(@V1NN0F) reported
@jkalbrechtsen @Telstra Dunno. Qantas is pretty bad
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Square spot anthia
(@Canberran10) reported
@Ballyurra When I had this problem, it was because the replacers of the telephone pole in my neighbour's backyard had rewired my connection by twisting bare wires back together with their fingers - left exposed with no wrapping or shielding. Telstra fixed it for free.
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Truckspeak
(@Truckspeak1) reported
I rang @Telstra to get some help Maybe next time I will actually get help not an argument
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Daniel Dadd
(@DaddDaniel) reported
@Middleton_Says It is incredibly painful, unfortunately we are smack between a few NBN wireless towers but blocked from line of sight. So 4g broadband is all we get. And I'm fairly sure Telstra has been winding down 4g in recent months as its getting steadily worse. I'll be looking into Starlink
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Damon Is Not Here
(@oneofthedamons) reported
@roodave Telstra have moved our company’s account management to an (inferior) “digital platform.” Not sure how the previous platform was analogue. Never seen an analogue website in my time. It’s an Orwellian usage of language: taking all the meaning out of words.
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Elizabeth Blackwell
(@CourtesaWall) reported
@jkalbrechtsen @Telstra You spoke to a human at Telstra? Count yourself blessed. The unexplained $200 charge on July 2020's bill has NEVER been accounted for by them.
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Victor Dominello MP
(@VictorDominello) reported
This means virtually no competition - which leads to poor outcomes for consumers. We had a similar situation many years ago where Telstra was primarily the monopoly in the market and legislation was required for it to “inter-operate” so that other telcos could enter the market.
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(◠‿◠✿) emi ;w;
(@cutevideogamer) reported
@884253_Blu L the actual service provided actually has nothing to do with the ISP, they're basically just reselling NBN - i used to be on telstra and actually found that aussie broadband customer support is way better
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late night fights 🕺🏾
(@latenightfights) reported
@BlondeBrandy I’d still never do business with Telstra
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Richard Taylor 🌻
(@artywah) reported
@Telstra Thanks for checking in. Still not sure what the email was about, but support chat in the app confirmed my request to turn off voicemail and voice to text had been actioned.
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Castlemaine Cemetery
(@CastlemaineCem) reported
@Telstra we have been without internet for 2 months now! Your consultant is now trying to close our request for help without resolving anything ! We just want our internet back so we can run our business please
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Dr Richard Hodge
(@richardjhodge) reported
@KateKak Here at Sunbury (40km out) it’s ordinary service if you’re not in the newest area. When first I complained a decade ago, Telstra told me “by law we only have to give you a twisted pair of copper wires!” …Institutional lack of care.
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🕯🐨🔥🐀💧Goody Love Punch
(@GoodyPunch) reported
@JohnBelchamber @fedupofpollys This Government has slashed thousands of jobs in the public service. Telstra put off about 8,000. Factories have been closed for years.
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Chronically Ill, Non-Weak Kitty
(@coolguy69666) reported
Telstra are also currently forcing all customers onto AutoPay, which is forced direct debit. This will make it impossible for people on a low income with a post paid phone to budget, because you can’t pay in advance or split payments **** Telstra
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Dean 🇭🇲🇺🇸
(@itaintfacebook) reported
@Optus what's going on with messaging between optus and telstra? Some messages, especially mms are delayed like 12 hours. This issue has been going on for months.
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James Fairbrother
(@88jdf) reported
@telstra Highly doubt it! This is way past serious now, was supposed to callback Tuesday, it’s Friday. I’m Perth based, you over east, I may as well be in a different universe for all it’s worth. DIABOLICAL SERVICE.
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Peter Anderson
(@zerogeewhiz) reported
@nigelbyrne I’m talking about the Telstra one that’s supposed to get them at a network level. They made such a big deal about it and it was very clear very quickly that it doesn’t work very well
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peter
(@rightwingpeter) reported
@jkalbrechtsen @Telstra Easy to fix Janet , simply dont pay your Bill , log on to Telstra have a complaint section , you can fill out on line , give them a mouthfull , threaten the Telecommunications Ombudsman , you will be surprised by how quickly you are sorted ! Give it a try , worked for me
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Scott Edwards 💉💉💉
(@SEdwards0108) reported
JFC stayed home all morning so @Telstra NBN tech could rectify our home iternet issue. Now being advised to stay home for the rest of the day that the tech might make it.