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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 54% Phone (54%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Perth, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, Gympie, Darwin, and Hobart.

CityProblem TypeReport Time
Brisbane Internet 2 hours ago
Melbourne Phone 1 day ago
Adelaide Phone 1 day ago
Sydney E-mail 1 day ago
Sydney Internet 2 days ago
Brisbane Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DFactualists
    Di Downunder (@DFactualists) reported

    F'ing @Telstra bill not due sends 50 reminders. I get the worst service & pay good money!!

  • SpiroArkoudis
    Spiro Arkoudis (@SpiroArkoudis) reported

    @_maxantonov I used my Pixel to tether my 5G internet to my Mac and that finally loaded up LinkedIn on my browser but it's still flakey...I'm reading Azure Telstra issues in the mix

  • duexfoiscross
    🐭 Clay Ross (@duexfoiscross) reported

    @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

  • AudreyTay31079
    Audrey (@AudreyTay31079) reported

    @ellymelly Yes it is. My regional medical centre I have had the same doctor at for 30 years has been sold about a year ago. It’s now run by an offshore call centre in India and is now full of Indian doctors and I use that term loosely. I will never go to an immigrant doctor. Also in my small regional town , the Telstra shop all Indian staff, two of the 3 Pizza shops are Indian run, women walking around in Saris, all delivery drivers Indian. It’s an invasion!

  • leshyne
    Les H 🇦🇺 🏌🏻‍♂️ (@leshyne) reported

    Telstra notified local residents on the 18th that there will be a six day disruption to service from the 17th! Good one @Telstra No 4G or internet during the day for six days. SOS only.

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

  • DBureges
    Big Dazz (@DBureges) reported

    @AFL @Telstra Did they just breed another Heeney wtf

  • wally_waldo83
    Wal (@wally_waldo83) reported

    @FinancialReview This is classic regulatory free riding. Why would anyone pay Telstra prices or why would Telstra keep investing billions in regional coverage if customers can buy the cheapest network then use Telstra whenever theirs fails? Emergency roaming makes sense. Forcing the company that built the better network to subsidise competitors who didn’t is how you eventually end up with nobody investing in the better network.

  • itsrayfinkle
    Ray Finkle (@itsrayfinkle) reported

    AusAlert cost ~$130 million to rollout. A 13x increase from the $10m initial budget. Here are the known costs and estimates: $10m Initial Planning Taskforce $60-70m Carrier access tolls (Telstra, Optus, TPG) $30m Security architecture & hardening $20-25m Foreign hardware + offshore managed services $5-10m Public awareness, testing & administration Want to know how each allocation is spent? Too bad. Contractors and government use "Commercial-in-Confidence" clauses to keep specific commercial margins and costs hidden from the public eye. A 1300% blowout with no accountability.

  • connor_daren
    💧Daren Connor 🇦🇺 (@connor_daren) reported

    @Telstra you send me messages to say the network is having issues & use wifi calling but if the network is having issues which affects my devices then how the hell do I use wifi calling when there’s no network? How long will this be going on? This is the 4th day of these messages

  • anupelectro
    Anoop Z (@anupelectro) reported

    @KobieThatcher It is same with Telstra Optus and Vodafone. Network monitoring is also done from India.

  • GainsMax168031
    GainsMax (@GainsMax168031) reported

    @SkullSpeedDeal A family member of mine over a decade ago ran a Telstra phone store, it became top 3 in the entire state because of his leadership. Anyway, something happened, and he told me the 2nd in charge (Indian) backstabbed him and took over the main position. A year later, the store had hired a lot of Indians and ended up being the worst store in the state lol

  • w0tn0t2201
    w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported

    @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

  • JD_ONEE
    Jasejdv3 (@JD_ONEE) reported

    @LisaLemon09 Thats good, the last thing you need is issues with telstra network. We are so reliant on mobile coverage, for our phones.

  • BrentHodgson
    Brent Hodgson (@BrentHodgson) reported

    @DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"

  • MickamiousG
    Mickamious (@MickamiousG) reported

    Entire Telstra Phone network went down briefly?? Anyone else experience this??

  • 72mcm
    Mark Moran (@72mcm) reported

    @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

  • CommSec
    CommSec (@CommSec) reported

    The ASX is set to dip at the open, with index futures down 0.2%. It comes ahead of big earnings results this morning from Telstra, Origin, Transurban, ASX, and Insurance Australia Group. Overnight, US markets mostly lifted, with the S&P 500 up 0.3% and the Nasdaq adding 0.5%.

  • jumbarrawa
    Jumbarrawa (@jumbarrawa) reported

    But you get a whoops when your service goes down. You ever order a pizza and the shop takes a slice out and says can't help it? That's what Telstra is. And look at the profits in a cost-of-living crisis, ay. Whose cost of living ?? When do we adjust the books ay ?? @Telstra been with you lot for over 10 years at my address... not once have you even given me a router upgrade or checked if I'm on the best plan... where's your loyalty, ay ?? Winding down my credits and won't be coming back for dam sure. I'll learn Korean first and enjoy it more. 감사합니다

  • DanKelly966767
    Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported

    @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    @Telstra Please Phone out May 30 only back a few days before out again It's a known issue

  • Kroke14
    Kråke (@Kroke14) reported

    @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

  • check307
    Kmac (@check307) reported

    To that miserable ***** that is CEO for Telstra who is helping rip off Australians wth price increase for no service . No one answers the phones for complaints. I pray this ***** suffers severe financial problems and experiences what struggling Australian families are suffering

  • SonicHacki
    SonicHacki (ConcordeHacki) (@SonicHacki) reported

    @TennyUnderscore Damn based Telstra

  • techAU
    techAU (@techAU) reported

    Cheers, I certainly am interested in this. Definitely not normal to see Tesla software updates (multiple GBs) pushed over the cellular network. Am sure there must be some arrangement between Tesla and Telstra to minimise this, particularly with the volume of cars in the country now.

  • rollablazer
    ろーら 🪷 (@rollablazer) reported

    Telstra, your 5G modems do not tell the truth. Your service is down and the modem is green. @Telstra

  • RomireTV
    Romire 🇦🇺 (@RomireTV) reported

    @AshConnell Well Telstra and Optus both had system network failures, and they cant even take responsibility for it

  • BrownSquirrel
    BrownSquirrel (@BrownSquirrel) reported

    @Telstra But I don't want to so please help with this instead of trying to make me do something I dont want to do.

  • kennedylnicole
    Nicole Kennedy 🇦🇺 (@kennedylnicole) reported

    @Telstra I have requested cancellation of a service on four separate occasions, yet continue to be charged multiple times. This morning your chat team again asked whether I wish to cancel it. Please confirm the cancellation under reference 130242508 and address my complaint 136862308 at your earliest convenience. Can you also explain the photo information? Thank you.