Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Kingaroy, Sydney, Perth, Melbourne, Brisbane, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
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| Kingaroy |
Internet | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Melbourne |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dez Paul, Bachelor of Arts 🕉
(@DezPaul1) reported
@Telstra What is wrong with your 4G service in my area? Been **** for over a week. Messaging with your support staff and he tries to tell me its my device. It's not - everyone in my house has Telstra mobiles and we're all affected. WTAF?
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Shaun Kennedy
(@skennedy48) reported
@Telstra Nbn is available at their address. Telstra created the problem and refuse to fix it and refuse to take the onus on themselves to resolve it. Being asked how could I appease you in a smart *** way by a consultant was a nightlight of their service
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Shaun Kennedy
(@skennedy48) reported
@Telstra Is not nbn ready so they cannot get nbn. They now have to wait for an nbn service request to be done. Which takes 5-20 business days not factoring in Christmas holidays. So they will be without internet for a minimum of 33 days. Will not be out through to anyone of authority
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Ignacio Garcia
(@Ignacio_swerve) reported
@Telstra I've been waiting for you to fix my connection for around a month. I've tried the phone, you hang up. I've tried the app chat, your reps say they will respond with a solution and simply never respond, a new rep then asks what the issue is. I'm tired of your BS service.
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Sam
(@yma6rocks) reported
@Telstra ADSL is never working great... can’t get nbn here!! But that’s besides the point!!! Telstra say they’re offering free data, but it’s not for everyone. that’s the real issue!! It’s greedy and petty!!
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra Investor Relations have contacted me and asked for my phone number so that someone can call me to either fix the problem or explain why I've had to wait days for resolution of the problem.
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Jane Lomax-Smith
(@DrJaneLS) reported
@Telstra Having had contact now with somebody new and very polite via DM and had the opportunity to explain to @Telstra for 7th time that they have not been able to deliver the alleged service, I can report that the situation has not improved, and the Telecom Ombudsman beckons
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ShamusJon
(@ShamusJon) reported
@joshh_dp @Telstra Go direct to the TIO. Make reference to Telstra breaching the ACCC Law which says they are to provide good service.
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James Breuer
(@ilCacciatore_72) reported
@Telstra @XboxANZ So I have Xbox All Access. Thought the continued Game Pass Ult subscription was all set up but today I get an email from Microsoft saying it's about to expire on the 26th Dec. I do not want to be shut out of my GP subscription on Boxing Day. Help pls!
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra It's a neat trick, wouldn't you say, @acccgovau, selling a product with a 24 hour activation window and then encountering 'technical difficulties' which means it's impossible to activate within the required deadline? Is @Telstra the only company that has this problem?
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Cuttlefish🦑
(@Cuttlef79645385) reported
@Telstra Parents been a customer for 40 years... but think we are all going to leave. TIO team are appalling... taken so long, won’t speak to us(just email) despite us asking for this. Haven’t addressed issue just rebated incorrect charges.
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Peter Blacket
(@BlacketPeter) reported
@Telstra Easier fault reporting and listening to customers,I told them 15 times issue is at local telephone exchange in a rural area not at my residence. Refused to accept the fact , we are not dumbarse hillbillies.
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HH
(@h1vah) reported
@Telstra With your non existant customer service why would anybody choose telstra
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@Telstra Obviously when the wan is down the wan light is off. The other lights have all been fine! What is wrong with the wan for when it goes down?? Why does it keep happening?
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Chris James
(@__ChrisJames) reported
@joshh_dp @liquidparanoia @Telstra Optus has something similar and it’s equally as bad.
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Josh
(@joshh_dp) reported
@ShamusJon @Telstra TIO complaints take weeks to resolve. I’m not prepared to spend that much time on what was a minor issue
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Author Julie Wright
(@TarmacsTantrums) reported
@Telstra Thanks Angela, service started working at 5pm at Garden City. Checked outages on Telstra, but nothing reported. Thanks for your response, appreciated.
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@Telstra Not going to work for me when the problem occurs during the day and is currently ok. Why is this happening on a daily basis for over a week though?! What is going on? Are the cables being worked on or something, is it due to NBN??
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Juan
(@jsburckhardt) reported
@Telstra Sorry, I think I wasn’t clear. I’ve been creating tickets with your support. Still nothing :S
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L
(@Lolomelbourne) reported
@Telstra , hi, my connection is very slow today. No outage in my area. Could someone help please ?
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ken
(@pastry212) reported
How's THIS? I voice my disapproval of Morrison & his Newscorp goons. 2 things happened I was deleted from Facebook -with no reason given. 2 Then I had problems with Telstra Email. Telstra fixed it by giving me a Virus!
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Roper Gulf RC
(@RoperGulf) reported
Notice - Telstra outage📵 There is currently a Telstra outage that has caused a loss of telecommunication services in Ngukurr and Numbulwar. A team from Telstra are expected to be on site this afternoon to rectify the issue.
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james Anderson
(@noluckpunter) reported
@adamcurkpatrick @Telstra Feel for you buddy the service is diabolical, get on that phone transfer merry-go-round
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Dino
(@IamDMO666) reported
@Telstra All I know is that the phone line is not connected to the pit. I have had a technician out and I am waiting on the body corporate to contact me as no one can tell me where the phone line goes after it leaves the wall socket. My main issue is when I switch over to FTTC soon.
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Jhobi
(@Jhxbi) reported
Is it possible to have 2 service providers in 1 house??? My aunty has a year contract with telstra, and telstra is ****, so I wanna pay for my own net like tpg or some ****, Is it possible to have them like both in the house or??¿¿
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra Meanwhile I’ve just been asked for the umpteenth time to confirm that the issue I have contacted them about relates to registering an ID.
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Liam 🏳️🌈
(@enobar) reported
.@Telstra aaargh.. how on earth can a “Tech” company be so damn backwards? How can you guys a) “run out of” e-sims when it should be a matter of printing a QR code in store and b) how can you not be able to accept digital drivers licenses? This is why people hate dealing with you
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Jhobi
(@Jhxbi) reported
@Mesportalt Yeah because I'm hella upset that I legit don't have net for 6 weeks, after just finding a solution to my problem with it cutting out, legit haven't had working net in forever because telstra is rard :(
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(-_-(^_^)-_-)
(@dagavah) reported
I’m so over @Telstra A problem happens, you are then forced to use the app chat and it then takes back and forwards to get it resolved. It once took me 24hrs just to progress from my first question You pay your bills before time, nek minit they cancel your service for not paying
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Crude Oil Peak
(@crudeoilpeak) reported
@smh @SupratimA The #NBN is fundamentally flawed: when the black NBN box inside your home does not get power (e.g. because of an outage) or breaks down (equipment aging, lightning), your land line no longer works. That can cost your life if you need to ring 000. Old Telstra connection was safer