Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Newcastle, Perth, Adelaide, Melbourne, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Newcastle |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ddrathnayake
(@ddrathnayake3) reported
@Telstra who is the #Genius that came up with the idea that, when Service is down the ONLY way the customer can contact the support by a email? how does that even work!! #Belong @Telstra_news @TelstraBcast
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HellieB
(@helliebells) reported
@TraceySpicer @Telstra I found out my 80+ mother was paying $350/mth for mobile & home phone, on a 2 yr contract. Mobile was owned outright. She never signed a contract. It took months to fight, never had a refund & moved her elsewhere. She now pays $25/mth for same service.
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Liz
(@_Liz_S_) reported
@TraceySpicer @maddiepalmer @Telstra I reported landline/internet issue. Telstra couldn't get me via landline so sent an email. I didn't respond within the requested 3 days, the case was closed. Problem fixed apparently.
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Super pissed off Scientist
(@MarriedtoBringo) reported
@TraceySpicer @Telstra Am sure that's why but maybe if he can have "medical condition" added to his file and that he requires phone service...instead of cutting him off they could just contact NOK.. ? Good luck , hope you get some resolution xx
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Maddie Palmer
(@maddiepalmer) reported
@Mcali4 @Telstra I agree. In a pandemic, all care needs to be given to assure that elderly/vulnerable people can call for support and help. @Telstra made a good move last year in making public phones free - there’s an opportunity here to make sure homebound people have similar access.
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Richard Shaw
(@Richard30507524) reported
@Telstra Hi Vicky, sorry lost my twitter login/new phone The service here is still very bad. I have reset everything, made sure there are no devices hogging the bandwidth, and tested at different times. There appear to be massive slowdowns intermittently that can't be rectified on our end
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loud Australian 🧻🧽🧼🦠
(@Lala_Firehawk) reported
@TraceySpicer @Telstra Yeah, they probably sent him email to his Imaginary email account, telling him his service was suspended. My ISP just issues a late fee charge. But my service doesn't get interrupted.
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Gavin McDougall | 麥格文
(@getgavin) reported
@Telstra I did get to a store. Achieving my goal was more difficult than needed but it has been resolved. More importantly, I hope the CS LINE issue has been resolved. A default "heavy call load" message isn't a load issue - it's a lack of staffing issue! 2 hours wait is ridiculous.
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Tracey Coulton
(@TraceyCoulton) reported
@TraceySpicer @Telstra Currently in protracted conversations with @Telstra due to NBN to my house stopped over 5 weeks ago. They’ve sent me 4 modems that don’t work and they can’t fix nbn because it is already connected.
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Andy Le Roy
(@TheAndrewLeRoy) reported
@TraceySpicer @Telstra For Telstra, yes. They made my 83 year old dad sign up for internet saying his phone service would be cut off due to NBN rollout. They gave him ADSL because their fibre was available at his house, and by the time he died several years later, NBN was still not available either.
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Super pissed off Scientist
(@MarriedtoBringo) reported
@TraceySpicer @Telstra When my Dads Health was declining,we had a note on his file that outgoing calls considered a priority, no idea if I have used the right terminology but whenever phones were down/blackout,he was always prioritised, would usually get a check phonecall from telstra checking on him
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Maddie Palmer
(@maddiepalmer) reported
@TraceySpicer @Telstra either way, @Telstra, we are still in a pandemic, there are still many who have income interrupted who need to be able to contact support, both personal and governmental. An unpaid bill should not be the reason someone can't contact a doctor right now. This needs your attention.
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Janet Castle🐀💉💉
(@Soheli8) reported
@TraceySpicer @Telstra For heartless corporates, yes. @Telstra is he a priority assist customer? While this relates to priority repairs it would alert them, I’d hope, to the fact that he was vulnerable.
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Naomi Dickinson
(@TastyTooGood) reported
@TraceySpicer @Telstra Absolutely. A little while ago they tricked my 90+ year old grandma away from her $10 plan and onto some expensive crap she possibly use. Disgraceful targeted upselling. #FinancialElderAbuse
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
@throoughmyeyes @Telstra Eek - terrible!
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
@Soheli8 @Telstra Thanks, Janet. The chap on the phone suggested I fill out the Priority Customer form, but it has to be signed by his doctor in Qld, and witnessed by a JP here in Sydney. So that will be my job tomorrow. x
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Nick F
(@nick_fahrer) reported
@TraceySpicer @Telstra Awful company, I've refused to use @Telstra services at home or work for almost 20 years.
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Maria Turner
(@TurnerMariaT) reported
@TraceySpicer @Telstra Good luck - I do hope your Dad has comms soon. This is the worst possible time for Telstra to do something like this. Totally understand why you couldn't take him to a store. Hope it gets sorted soon x
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I am me
(@alnbrns) reported
@Telstra @TraceySpicer Too big to exist,, if you cant supply a good service. Mine cuts out often but you still want $
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Ede King 🇦🇺 🐨 🦘
(@Edeking3) reported
@TraceySpicer @Telstra Not acceptable. Couple of things u should do Make immediate payment using Bpay - consider setting up auto monthly payment Write to Telstra complaints (google address) send via registered mail Lodge online Ombudsman complaint Make sure he is getting the pensioner discount
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Countess 🍸
(@CountessAu) reported
@Telstra @TraceySpicer Therein lies the problem. They cite privacy issues, if you're not the account holder or don't have living power of attorney, it's a waste of time. They. Will. Not. Help.
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✌Liz Franklin. 💉💉
(@Mcali4) reported
from
Narangba, State of Queensland
@Telstra @maddiepalmer It's NOT good enough with vulnerable customers. Shameful behaviour!! Elderly people often have overdue accounts, money problems or memory problems so if it's overdue one time and happens again you leave them vulnerable to illness and other emergencies? Disgusting.
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
@HelenKarandinas @Telstra Thank you - it's OK, I paid the bill on the phone this afternoon, but service still not restored.
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Laurel Papworth
(@SilkCharm) reported
@wonderwebby @valeriekhoo @Telstra That Telstra Penrith is not Telstra. I assumed franchise. Customer Service said I could get a router replacement there. But they refused. It didn’t have any other Branding just Telstra.
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🇦🇺💧Right Wing Shill 4631574635415179💧🇦🇺
(@BlasSock) reported
@Telstra @TraceySpicer How many decades has this person been a Telstra customer I wonder, then one bill not paid on time, cut off their lifeline. Heartless, no loyalty to your long term customers that built the service.
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Maddie Palmer
(@maddiepalmer) reported
@Telstra Thanks Ryan, @TraceySpicer has attended to this particular issue, but please note the feedback that communicating crucial information only by text or email excludes elderly/digitally illiterate customers, who now more than ever may need to contact health services via phone.
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Dan Ilic 🔣
(@danilic) reported
@TraceySpicer @Telstra Hi Tracey , sorry to hear this. Would you like to DM me so I can send you platitudes privately to quell your public outrage and delay a solution to your problem until you forget about it? ~ Gus
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Matt
(@mjf) reported
@TraceySpicer @cindygrahame @Telstra They used to do this me frequently if a bill was a day or 2 late. Just disorganisation on my part really. Still, when I am giving them hundreds a month I would like a bit of leeway. Changed providers, never looked back
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SusannaFreymark
(@SusannaFreymark) reported
Please help @Telstra_news . I'm on'chat' with #telstra. Mobile wo';t work. I'm in #mallanganee #nsw
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
@Telstra Thanks Luci. However the problem is that neither my sister nor I are authorised on his account. The reason for this is because we won't take an 81yo man with emphysema to a Telstra store to do this in the middle of a pandemic. Can we be authorised online?