Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Brisbane, Bundaberg, Sydney, Canberra, Rosalie Plains, Adelaide, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Total Blackout | |
| Melbourne |
Internet | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Barry Tucker
(@btckr) reported
@m_mann1 It's not me Merilee, it's a local cafe. NBN is with Aussia Broadband & old landline service is with Telstra. The two are incompatible, or there's a refusal to co-operate or share or something.
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Wen
(@wen1965) reported
@Telstra I shouldn't have had to call them in the first place. If one of my staff doesn't complete a job I don't expect the customer to call that person personally and wipe my hands of the problem.
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Eliza Dunn
(@dunnbyeliza) reported
@Telstra I have been trying to call your customer service team to make a query. Instead of being placed on hold, my calls continue to be cut off and followed up with an SMS to a link online. Can I please speak with a team member?
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Neil Daws
(@neil_daws) reported
@GusWhyte @stationmum101 There's your problem. You are with Telstra. Im told by customers they are just sent around in circles untill they give up.
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Adam Banks
(@BanksyInc) reported
@fiveless @Telstra Hot tip. Service is better if you just go in store (far more expensive for Telstra too). You’d think they’d offer better service over the phone as a cheaper channel to service people instead of driving people in to store.
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Cez
(@Claire_Juranic) reported
@Telstra How about no! I do this every time my internet goes down, being promised it won’t do it again and it does. Every Saturday, and not scheduled is ridiculous. It used to happen every Tuesday at 11pm (not high traffic). Why does this keep happening?
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Spinny Rin ⏳💧
(@SpinnyRin) reported
@GregLBean @kcarruthers My biggest frustration dealing with companies today, is the amount that have replaced a person you talk to, to an app or AI choose your option "help". They rarely help and it's frustrating to explain typing rather than speaking. @Telstra
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Oona Nielssen
(@oonaplays) reported
@Telstra I’ve been trying to get some help all morning and been locked out of the Telstra app. Did not swear although I should have. It’s torture dealing with you. Nothing but cancellations and failure since October.
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Wen
(@wen1965) reported
@Telstra especially when failure to complete the task will cost the customer $400
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dont play ffxiv
(@dailysmtk) reported
@stelle_woods :OO oh maybe??? i still think it might be a reception thing because my dad's work phone is with optus and its still bad... maybe ill look into trying with telstra... i didn't know this!!
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guseyk
(@guseyk) reported
@TPG_Telecom guys, I think I'll need to cancel. I need to speak to Telstra first but can you please tell me what would be involved?
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Angry_Hela
(@angry_hela) reported
Hey Telstra. Your new on line format sucks. I can't find where I can manage my mailboxes. I stumbled on it once before but can't remember how I did it. I have printed out the help sheet but it doesn't reflect what I see when I go into MyAccount. Very confusing
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Redhead 🐯B2B🏅🏅👊B2B🏆🏆
(@redhead27) reported
@Telstra Hi, I can't log into my account via the app or via my laptop is this a current outage as your phone lines have a 40 minute wait. thx
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Alex McDonnel
(@AlexDGlengarry) reported
@btckr Thanks, got it. I've heard of others with that problem. I didn't have choice, NBN or nothing. After a few glitches, NBN has been fine for past 2 years, Telstra has been good. Internet just a little bit faster the old ADSL+.
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Modge
(@MidgeeModge) reported
@Telstra I value my privacy on Twitter, so I won’t go into it. I am glad you are addressing this with the store. My area can’t get through on 132200 either, but family interstate can. The set-up at Indooroopilly is aggressive and rude and needs to stop.
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Reg
(@GregBoon1) reported
@Telstra are u currently down in the Cardiff south NSW area...
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Merilee Mann
(@m_mann1) reported
@btckr OK. It seems they have not ordered their phone service through Aussie Broadband (it's expensive). Their old Telstra phone service will eventually be cut off and they will be forced to buy phone service through AB or change provider for a better bundle.
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Cez
(@Claire_Juranic) reported
@Telstra I have spoken to your techs. They have told me there was nothing they could do. They told me it was a high traffic time and I would have put up with it. What they said is not good enough, nor is the continuing of these problems
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Modge
(@MidgeeModge) reported
@Telstra I gave up after checking for three weeks away. Also, I have been told on the phone and in person that they don’t take bookings. Try ringing as a customer and check yourself.
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Rhys
(@rhys1508) reported
Moved somewhere that Telstra only service by adsl and they still keep trying to stop me cancelling my service lmao what is it 2001?
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Sigrid de Kaste
(@SigriddK) reported
@Telstra I already asked in Aug 2020 to CANCEL my platinum service and notice it is STILL on my bill Can someone please CONTACT ME???? I can't get someone on the phone, chat or here? Someone please get in touch and take the Platinum Service off my bill!!!
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benjdunn
(@benjdunn) reported
@Telstra Thanks but apart from extending the wifi signal (which Gen 1 does) there doesn’t seem to be any reason to pay $288 to upgrade ?
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Matt Bond
(@monkeyvillelife) reported
@Telstra after seeing how you treat a customer of 10 ys with 10 devices, a ****** would be more useful in a convent. Thank God for @Optus.
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ChiefJH
(@ChiefJH2) reported
@Telstra I have called you three times this morning all to be hung up on every single time. I have no internet and no way of reaching you. What kind of service are you providing? I am beyond exhausted with this. I am in Murrumbeena and I have 0 internet.
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Wen
(@wen1965) reported
If this is how you treat Gold members, I would hate to think how you treat others. @Telstra
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Wen
(@wen1965) reported
@Telstra Staff not completing tasks, staff expecting the customer to follow things up for them. Staff not able to contact a store because they don't have a phone. General incompetence from everyone involved in my phone upgrade.
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Lani
(@Lani__Irene) reported
So had 3 dropouts in less than 2 hours, this is why I never recommend Telstra to ANYONE living here, had constant issues with them & they say it is our fault without providing any help 🙄🙄
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Kstov
(@cjsz90) reported
@Telstra What would you like me to DM you? I have just learned that the report I made has been closed with no resolution. I have been more than patient with the situation.
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Lilal
(@Lilal89156012) reported
@Samira_Sarraf @NBN_Australia I got a notice last Friday from my service provider Telstra, about NBN scheduled maintenance for early this morning
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Darren Bennett
(@darrenbennett76) reported
@Telstra Yeah that’s what I have been assuming. But it simply does not work. I just went to a Telstra store. They believe the issue may be that my billing account is not correctly associated to my Telstra ID. I’ll call support now and try this Avenue. Thanks again Ash.