Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Gold Coast, Adelaide, Yendon, Brisbane, Sydney, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Gold Coast |
Phone | |
| Adelaide |
Phone | |
| Yendon |
Phone | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kupej
(@kupejj) reported
@Telstra Thanks But Unfortunately The Damage Is Done
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Mire Madra
(@MireMadra) reported
from
Brisbane, State of Queensland
Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone
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Frankie
(@cheap5suit) reported
@Telstra @lord_manky I'm with @Optus and they're just as💩. If the companies provided a superior and efficient service people would gladly pay the higher prices for the better product. Business 101. Create a moat..
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
**** you telstra People mary persnslbprooeriyu at oncebbp
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Andrea Ferguson
(@ashlyferg) reported
@Dan_Iel78 @PrisonBars2020 Moloney. I asked someone at the club re the PAFC app including W team and fixture and they said it’s not controlled by the club so they’re waiting on @Telstra to upgrade the app. I had to get the AFLW app in the end. The season starting early didn’t help team or infrastructure.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
The reason the Telstra app is a **** app is because it does not offer anything a customer wants. I welcome @Telstra to publicly prove me wrong
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Mire Madra
(@MireMadra) reported
from
Brisbane, State of Queensland
@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.
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Andrew Scott
(@_A_J_S) reported
@k_eagar @RDNS_TAI My gut feel - and it’s no more than that, I have no data - is we get better service outcomes from Telstra than we did under the old Telecom (and that’s not intended to be a huge endorsement of Telstra, to be clear)
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
It’s incredibly hard to criticise a large org, like @Telstra , when they employ across a large cultural population while, as a customer, it’s valuable to be understood and for guidance from support to be understandable and have decent grammatical structure.
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Patrick Malone 🤎💛
(@pattymalone2000) reported
@tjlyasalem @Telstra @aflwomens Dosent help that Telstra use the club app template for aflw and don’t for the afl app
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Skyliee
(@SkylieWilde) reported
@Telstra My dad uses the google home as an alarm to wakeup for work (heaps early in the morning) I've had to set an alarm on my phone this past week and a bit incase the internet is not working.
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Kupej
(@kupejj) reported
So I’m Moving 4 Mobile Phones From Telstra Thanks To Customer Service Being Absolutely FKN Rubbish
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
@Telstra I don’t need assistance. I need a competent service in place
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Weak Gutted Dog Person
(@StonedGossard_) reported
anyone else in Brisbane with Telstra having mobile internet issues? #Telstra
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Amy
(@modwolfff) reported
What does “chewy on the boot” mean? It’s on the Telstra ad. I’ve never heard it. Asked my dad, he hasn’t heard it before either. 🤔
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
Hi @VodafoneAU What’s your most parable service to Telstra’s 40gb service?
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Gardener14
(@The_Gardener14) reported
@Crui5erFJ @WhistleOut_AU I have HFC coaxial cable. Have had from 2017. My slowest speed would be 568Mbps Down with 47 to 60 Mbps up. Latency of 0.7 Ping 5.6. I had HFC in 2001 with Telstra/Foxtel then I got 155Mbps / 35Mbps still faster than NBN in 2001 compared to 2022?
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Dave
(@dmorg78) reported
@LJPatton @Telstra @andy_penn My poor parents were “upsold” by Telstra a few weeks back. Upgrading their mobile phones plans to more expensive ones and moving them to 4G internet instead of NBN to reduce overall cost. Doesn’t match their needs. Despicable, unconscionable behaviour. Ombudsman next.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
@Pfeiffs @fictillius @Telstra You’re talking about separate issues. You mention costs and quantity but not reliability nor service. Why?
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Nick
(@penguinickx) reported
@AflGlicko Amd Telstra 12G reception is as **** as ever during breaks
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
@Telstra Yeah. Show a semblance of customer service. When a person answers your question about service satisfaction with an angry face why are you not immediately responding with asking them why? Are you that stupid that you don’t know that insanely obvious next step? Is that czar 101?
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra @andy_penn No wonder customer service is so poor. There are apparently no managers in the call centre. I’d be asking tough questions of the executive in charge of call centres. Why no managers on deck? Who is running the place.
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John bill Smith
(@JohnbillSmith1) reported
@rubin_angela Is it Telstra or the NBN. The NBN was on course to be a great broadband until the LNP with Malcolm Turnbull mucked it up. There policy was supposed to save money but ending up costing more and gave us a third world network.
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Mire Madra
(@MireMadra) reported
from
Brisbane, State of Queensland
A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
@Telstra I’m not going to help you understand customer support for free when you already know what has to change but you won’t commit.
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Dr Deborah Davey
(@dspdavey) reported
@Telstra Yes. And then multiple messages to say the planned NBN outage won't be happening. It's only a recent thing, it used to be fine, I got one message and that was it. But I received multiple messages for the last planned outage.
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Mike Pfeiffer
(@Pfeiffs) reported
@wheelyweb @fictillius @Telstra I've never once had an issue with speed or reliability of service overseas with either Optus or Vodafone. When roaming with someone on Telstra more often than not we were on the same networks (or indeed in some places - like Singapore - Optus performed better).
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DWB
(@ClownWorldDan) reported
@deathjab4 Have you tried a 4G modem? I refused to fall for the government sponsored NBN scam and went 4G. Fast AF, reliable, Telstra 400gb data only sim. You don't need an Internet Service Provider, you just need a data supplier.
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artsrc
(@art_src) reported
@IxatDnats @victorklineTNL The market ethos is pervasive. Vic Labor recently sold their land title office Telstra/Optus ran broadband down the same streets for "competition". I got FTTC NBN for 30 years later. In regional Australia my mum has unreliable FTTP, still. The insanity is wide and deep.
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Mire Madra
(@MireMadra) reported
from
Brisbane, State of Queensland
@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.