Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (36%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Hobart, Smithton, Penola, Loxton, Sydney, Perth, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

City	Problem Type	Report Time
Melbourne	Wi-fi	54 minutes ago
Brisbane	Internet	8 hours ago
Melbourne	Phone	13 hours ago
Hobart	Phone	18 hours ago
Hobart	Internet	19 hours ago
Smithton	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AussiEx.au (@aussiExau) reported 6 minutes ago

  Phone bills are about to bite harder - Optus, Telstra and Vodafone have told customers mobile prices will rise soon, squeezing household budgets across Australia. First, the hikes are being driven by higher network and operating costs, inflation and ongoing 5G investment, and will hit both postpaid accounts and some prepaid users. Second, timing and scale differ by provider - some increases take effect within weeks and could outpace general inflation, so expect clear monthly impacts. Third, consumer protections are limited - check your contract, know your exit rights and review small-business plans. Act now: compare plans, contact your provider for options and escalate to the Telecommunications Industry Ombudsman or ACCC if you need help. #Telecoms #CostOfLiving #Australia

• 
  Mr. Ash (@D4rkni99a) reported 10 minutes ago

  @NedKellysReveng @RealDonKeith Shut up *****. You sound gay. Considering I had to help Telstra pull you ****** retards into the 21st century technologically, I don’t give a **** what you mfs have to say about us “yanks.”

• 
  Tony (@tonyvibo) reported 15 minutes ago

  @Mr_Fanta_Pants @jagjetfly @Telstra You’re not the only one in the Southern Phone pulling the landline plug problem in rural areas boat either. Last hope, chat to your local Federal MP’s office and get them involved in a solution.

• 
  Kezz (@kezzyi66) reported 15 minutes ago

  @Mr_Fanta_Pants @Telstra The thing that absolutely shits me about this is that half the time I have to use my home wifi to use internet on my phone. They know how much of a mind **** it is to move to another company.

• 
  RugbyRules (@RugbyRules) reported 17 minutes ago

  @techAU I attended a conference where the head of the Australian Signal Directorate gave an overview of Cybersecurity risks. He noted circa >64k known vulnerabilities. I wouldn’t wait for it to become a headline… I will be removing all TP-Link, Netgear (Telstra smart modem) from service in my home. Roborock vacuum will need a replacement too, I am looking for a suggestion on that front.

• 
  Icanhaveaopinion (@whateveryeahnah) reported 20 minutes ago

  @Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest

• 
  jchoop.hl (@jchoop) reported 21 minutes ago

  @MarkoMatvikov Hahahha no not at all, I just wanted to pass along that during the swapping over process he said the exact same thing. For years with Telstra any kind of contact had been infuriatingly terrible for him, and he couldn't speak highly enough of the Aussie people walking him through everything and being patient

• 
  Tyler Williams (@T__Williams23) reported 22 minutes ago

  Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

• 
  ☘️ Simon C ☘️ (@SimonGetsWild) reported 25 minutes ago

  @aussiesoph Sorry for your loss 😔🙏🏻. My grandparents Always lived overseas and Telstra was expensive af growing up to ring them.. I never really knew them 😔. Same with uncles and cousins etc Idk how I'd cope losing a close family member 😭😭

• 
  The Lord (@lord_tizza) reported 25 minutes ago

  And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

• 
  Twinks and Totes (@Twinkocalypse) reported 26 minutes ago

  @telstra my prepaid mobile internet is very poor in inner Melbourne. Only works intermittently. Is there a problem with it? Are others experiencing this?

• 
  jagjetfly 🐎🐎 (@jagjetfly) reported 29 minutes ago

  @Mr_Fanta_Pants @Telstra Why did she switch? Aren’t Southern under Telstra, the problems would be the same. With all the issues I had with them at work and home I dumped them 34 years ago. They still think they’re a monopoly.

• 
  Teo (@TeoMorabito) reported 29 minutes ago

  I just found out RCS (rich communication services) isn't available in Australia thanks to @Optus @Telstra @NBN_Australia WTF seriously

• 
  miss_84 (@Miss__84) reported 33 minutes ago

  @Telstra No idea i havent spoken to her yet but this is a fair bit of crap youre pulling on an elderly and vulnerable woman... could almost inch into elder abuse considering youll still ask her to pay her full bill

• 
  Aron Roach (@AronRoach7) reported 34 minutes ago

  @taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.

• 
  AlloAllo (@squirtlesma) reported 37 minutes ago

  @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

• 
  David J O'Brien 🌏💧 (@DaveONewcastle) reported 39 minutes ago

  @rooboy_18 @Telstra @BelongAU Nice- Inflationary effect, cost of living incr' + them charging more for decreasing standards of service provision, sure makes #Telstra look like greedy, divisive, heavy hitting #CorporateVultures.

• 
  Bryn Davies an OA dad (@tofar1) reported 39 minutes ago

  @Cookiemo1 @Telstra They've really gone to **** in the last 6 months

• 
  Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported 40 minutes ago

  Hey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.

• 
  davie ewan macdonald (@escalatorover) reported 43 minutes ago

  .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

• 
  notonlyacocky (@hasselljpb) reported 46 minutes ago

  I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

• 
  Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported 48 minutes ago

  @TravGee1980 @Telstra I’ve gone Woolworths, uses the Telstra network, got 6 months for $130.

• 
  Andrew Godman (@Andrew_Godman) reported 49 minutes ago

  @Telstra Not at home right now, but I’ve tried it in the past to no success when speeds are poor. I use to get 5 bars of 4g when the old tower was over the road. Now it’s 1 bar or either 4g or 5g after the “upgrades”

• 
  Paulo (@PauloHalo) reported 52 minutes ago

  @RM_19844 @RobertG7958 The Telstra shares conflict of interest crook, the useless stupid and prune faced old hag health minister and the brainless twit resigning

• 
  Bron (@Bron91856683607) reported 52 minutes ago

  FRANK radmil and eliska zimova were involved in grooming of a child for a peodafile for over a decade TELSTRA MOBILE NETWORK IS profeting from silencing victims of torture and grooming and attempted murder of children to look like a accident in Perth Western Australia

• 
  MetOshi (@met_oshi) reported 53 minutes ago

  @RealMetroLounge @WindsorDebs You should take one look at what Telstra did to both the cellular network and our internet infrastructure. Telstra were still offering capped data when other companies had unlimited; Telstra denied uncapped data could exist

• 
  Jumbarrawa (@jumbarrawa) reported 54 minutes ago

  Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

• 
  Drew Campbell (@Bundellafella) reported 56 minutes ago

  @Telstra @Telstra keeps telling us that service is restored but no-one in the district on Telstra has service.

• 
  Bron (@Bron91856683607) reported 57 minutes ago

  Telstra mobile network boost mobile network penny pinching thieves

• 
  Salt N pepper 🌶️ (@Partytime63) reported 1 hour ago

  @MarkAClarkson @Telstra I left Telstra years ago and not going back unless they are the only one left in the market. Telstra is the most expensive service provider in the world. They are also not honest about the blackspot in many parts of remote areas.