Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Brisbane, Melbourne, Canberra, Adelaide, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah, Gold Coast, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
||
| Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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cathy nell
(@NellCathy) reported
@MichaelSpring17 Could you hear multiple people talking in the background and a really poor line? I always ask why they have such a bad line if they are phoning from Telstra? Normally brings call to a quick end.
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Ginger
(@gingerrtwit) reported
@Telstra I’ve just seen it says connected. So is this a Foxtel issue?
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn Viktor was looking at this a few days ago. Regarding Apple Watch I ordered with points plus pay after Telstra held on to my money for 6 weeks they then said we can’t supply. Read above messages. Regarding the poor service
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Phill Balding
(@BaldingPhillip) reported
@DrCameronMurray own but do not run aaaaand dont give out contracts to private sector for too long. eg telstra got a 30 year gov contract to maintain the phone booth service right as mobiles took off lol
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Alex Bhathal 🌻
(@alexbhathal) reported
Is anyone else having problems with Telstra Boost wifi?
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Heather Glassford
(@hpglassford) reported
@MichaelSpring17 It's probably just some average person's number. My number has somehow been used several times, and when I've returned missed 'spam' calls they have been normal people with no knowledge of the call. I'd like to know what @Telstra is doing about this issue.
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn Then today a message suggesting that I was the one to cancel Dear WILLIAM, Thank you for contacting us regarding the return of your online order LYO54196129. We're pleased to advise that a refund has been applied to the same credit card you used to make your purchase. Please al
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Ange M
(@bymysidebritsau) reported
@jennifer_0ng Only at work. I think Telstra simply stops the spammers calling most on their network.
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Lou
(@DogHover) reported
@JimRHoughton Aww damn! I was counting on the 5G thing being true, because Telstra can’t seem to manage it!
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Im PRGay
(@Serendipidude) reported
@tuppaware Telstra has always been most $ per MB on any service since data was a service. That isn’t even the reason why i’ve not been a Telstra customer since mid 90s.
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Frank
(@Frank93688755) reported
@Telstra @unixbigot This never happens.
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Scrumblebum
(@scrumblebum1) reported
@telstra good call centre service . Back end though is still lousy
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Scrumblebum
(@scrumblebum1) reported
@Telstra customer service call centre are great now. Pity the back end is still way behind looking after customers.
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Bruce Bolden
(@BruceBolden32) reported
Hey @Optus just spent an hour talking to a call center of yours overseas and couldn’t get a simple problem resolved.😡 If retaining your customers are important. You might want to follow #Telstra decision of relocating their call center back to Australia!
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Soyuz 🇷🇺🇷🇺
(@leopardworm) reported
I got a new number this morning and spent two hours screeching @Telstra because they didn't credit my balance. But then they very politely informed me that I got the sim cards mixed up and the one in my phone hadn't been used in years. Sorry customer service guy 😳😳😳😳😳😳😳😳
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Draycko
(@Draycko) reported
@BeardedVampyr @mully @Telstra Oh, bugger that! That’s horrible!
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn LYO54196129 Is the number they have just refunded money today The issue is I didn’t want a refund I wanted Telstra to honour their commitment to me to supply the Watch to me as that is what the agreement was 6 weeks ago But they decided to hold onto my money
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Troy Tresidder (tartlette) (he/him) 18+ only
(@TroyTresidder) reported
@MichaelSpring17 The number changes, and our calls like this mostly come from numbers with an 03 area code. I pushed them to actually tell me the name of the person "Telstra" were trying to contact. Eventually the flustered caller replied, "Your name is 'F*cking Idiot'". It's fun.
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💧🌱Michael Springer🕯
(@MichaelSpring17) reported
I supposedly received a telephone call from Telstra this afternoon about my broadband. The only problem was the call came from a suspicious mobile number. When I told the caller I would end the call and then call Telstra back he hung up immediately. Watch out for 0418015805.
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn Viktor. Obvious you or Andy Penn have no idea of customer service. Telstra will die wondering what have we done wrong. Cheers
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Norman Kamba
(@NormanKamba) reported
I hope Telstra taking over Digicel PNG is with Bona Fide. Otherwise I our rural mobile network services will slowly decline. Farewell Digicel PNG.
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Pie 💚💫 | パイ
(@PieDivide) reported
@Mikuuyu well at least they've stopped, one less thing to worry about lol yep, i'm exactly the same, bc otherwise yeah it's just companies like "Telstra" claiming that i've been "compromised" and i just hang up immediately whenever that happens haha
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Phillip Moore
(@phillipwmoore49) reported
@BCoppick @SandyHorne61 @Qantas Indeed! At least Telstra seems to be making an effort. If you put their Twitter handle in a complaint on Twitter you’ll normally get a response. With QANTAS you may as well whistle in the wind.
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cc
(@pt___) reported
Excellent customer service is one thing the US still has going for it. Especially the southern states. Customer service here in Australia is pathetic. It took 20 yrs of complaints about offshore help desks befor Telstra to decided to do something about it. 20 yrs.
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Suburban_Melbourne
(@suburban_melb) reported
@chris_ede_ @davesayys @tuppaware Would also recommend Vaya ($24 for 24GB) or Spintel who has something similar. Both have good customer service & don’t use annoying tactics like Telstra does to get you to spend more.
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Matt
(@northcoasteels) reported
@Telstra shut down their website? Can't access it.
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Andrew G
(@AndrewGTalking) reported
Anyone else having phone and text issues in Australia today? I'm hearing plenty of people complaining about it? Issues with recent anti-spam requirements? #telstra #optus #vodafone
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Adam Ware
(@tuppaware) reported
@__rymac I use 5g a lot when my work network is terrible. Why I complain but also still go with Telstra
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AK
(@AKtech2021) reported
@Telstra @Telstra_news you can say 5G coverage is 80% , because this 80% is fake 5G with slow speed and not real mmwave 5G , this is misleading The real 5G is mmwave , other than that is all fake bullshit
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FelishaLynn
(@FelishaLynn21) reported
@mully @Telstra Do you just never use internet or something. I could never use that much data lol