Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (35%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Sunshine Coast, Geelong, Melbourne, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
||
| Adelaide |
Phone | |
| Brisbane |
Total Blackout | |
| Perth |
Internet | |
| Sunshine Coast |
Phone | |
| Geelong |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Lou
(@LouiseR27845272) reported
@Telstra This should not be an issue, either you have overcommitted in products, both to existing and potential customers and your customer onboarding process is out of date or there’s an error with communication
-
Lou
(@LouiseR27845272) reported
@Telstra You’re competitors do it over the phone. So you’re telling me you haven’t taken on any new customers during locked down locations? Hardly true.
-
Sanjiv Sathiah
(@t3mporarybl1p) reported
@Telstra It was down for a lot longer than that. It cost Telstra a sale.
-
KP4EVA 💙❤️✊🏾
(@NewyFootyFan) reported
@deeplongstop @Telstra I wanted to test my internet speed so I'm downloading the app. Which I'm led to believe could take a while. That's bad, right?
-
beagle
(@beagle58663024) reported
@Telstra Smart modem gen2 is random rebooting. FW Version: 0.13.01, version 0.14* has been out for months could you please organise an update. The modem was installed on 11 Aug 2021 but the modem has not auto updated. Help reps cannot force an update.
-
Migo
(@migo_83) reported
@Telstra Because of the stupid iPhone 13 Pro Max preorder issues you had I’ve accidentally placed an order for the Pro and then another order for the Pro Max. 2 hrs with the gold member support chat to cancel my first order and keep the second, so frustrating.
-
TheGlenndOfTime
(@TheGlenndOfTime) reported
@ArthurMarsh2 @Telstra Last night Telstra messaged me advising the fault had been fixed, so far the internet is stable, they also credited $10 to the bill and additional 10GB of data, good customer experience on my end
-
Carsten Bauer
(@numloxx) reported
@Telstra No, nobody has contacted me. And it's not a phone issue, it's a tower capacity issue that Telstra needs to fix.
-
S
(@x02110729) reported
@Telstra 😔guess i will cancel my telstra order then
-
Mike Jr
(@GoldenAge__) reported
@Telstra Benowa 4217 Velocity down over 24 hours, no ETA no communications from Telstra, called 4 times and still no clue why is down. Asked neighbors they experience same thing. Get a grip @Telstra communicate with your customers like @Aussie_BB .
-
Lou
(@LouiseR27845272) reported
@Telstra oh and you can’t email him the requirements either, even though it was an email to cancel the order and provide a number to call. You know @Optus does everything over the phone and/or email right? What’s going on? Great way to lose customers.
-
Suzie Batten
(@BattenSuzie) reported
@Telstra Yes thanks Ivan. My problem is too hard to describe in the limited number of words Twitter allows, but I have been unable to speak to anyone at Telstra due to your customer service system which loops you back through a messaging service that doesn’t work.
-
Owen
(@realoddman) reported
@Telstra Hi, yes no problem. I mean I also know people with Telstra who ordered a week after me and got their order in the late August shipment so I don’t have a huge amount of confidence in Telstra’s ability to allocate stock in a logical fashion. ;)
-
Migo
(@migo_83) reported
@Telstra Yes Kunal, I need someone who knows what he’s doing to look into my two orders and cancel the 13 Pro and process the 13 Pro Max!
-
Sean Kaye
(@skaye) reported
I'm an existing Telstra mobile customer, have been for decades, and I'm on their site and logged in with my Telstra Account. I say, "Keep My Existing Number". They want to verify that I can transfer my number that's already with Telstra to Telstra. 2/7
-
pk $doge
(@einrebell) reported
@Telstra Hello, need to talk to someone about my velocity account.. can't get through using velocity phone support number. Bit disappointed since you want to charge us NBN rates and downgrade the speed to ADSL levels. Please DM.
-
Ian Farquhar
(@ianbfarquhar) reported
@Trixie_Boo Starlink. I don’t see 5G as a viable solution for metro fixed Internet, and it’s certainly nothing like economically viable at the moment for serious use. I might maintain a VDSL service while Starlink remains in beta, just as a backup, but not Telstra’s overpriced one.
-
.
(@VasHappeninAu) reported
@Telstra Pretty poor when the countries premium telecommunications provider can’t provide a device at launch time at all due to ‘upgrades’
-
Sonofabeach71
(@sonofabeach2006) reported
@Telstra I’m Telstra customer of over 25 years. I’m about to switch to Optus for 3 years with my purchase of a new iPhone because of your recent change requiring direct debit sign up.. I pay my account more often than once per month so I’m always in credit. Silly move @Telstra
-
Justin Herald
(@jherald) reported
@telstra @andy_penn so let me get this right. If you are a brand new Telstra customer you can pre order new iPhone online straight away, but if you are a loyal customer who has paid extra for "upgrade and protect" you have to wait on hold for hours to try and pre order. Loyalty??
-
D O N G A
(@PauleQuan) reported
Anyone in Western Sydney having problems with their Telstra internet speeds? I paid for premium....
-
SeanCasGamer
(@SeanCasGamer) reported
Congrats @Telstra - I’ve given up trying to pre-order an iPhone 13 Pro with you. Your busted site and horrific customer support app has defeated me. Tomorrow, I contact Optus and end our decades long relationship.
-
Central Wheatbelt Imports
(@CentralImports) reported
@Telstra your reply sounds computer generated. as usual telstra can stuff something up that was working perfectly, blame some one else for stuff up and then not be able to fix problem quickly resulting in plenty of pain and loss of income to the aggrieved party
-
Sean Kaye
(@skaye) reported
I cancelled my Telstra internet service after nearly 20 years earlier this year because of how bad the service was. I never thought I'd have to switch on the mobile side too. I'm literally shocked. But here we are. There's no value to being a long-term Telstra customer. 7/7
-
SeanCasGamer
(@SeanCasGamer) reported
@ThatRagnarDude @Telstra I waited 90 minutes and I'm apparently a "Silver Member". And the response was basically, "Yeah, the site is broken, do it this way..." Nobody could explain why my "credit assessment" said I couldn't afford a plan that I already had. It's just a mess.
-
Queen Margot
(@margotdate) reported
@Telstra I don't understand why my internet cost is rising $5 per month when the service is not changing and Telstra made a profit of $1.9b. We're all stuck at home in lockdown. You should be giving everyone free internet for 6 months
-
Slatts
(@trentslatts) reported
@Telstra My NBN connection is currently offline. Telstra wants to charge more for this poor service. Go away.
-
Sean Kaye
(@skaye) reported
It's hard to imagine @Telstra is this bad, but it's true, here's the process that I just went through as an existing customer to get a new iPhone 13 Pro. When it comes time to finalize your order, you have to choose between "Keep Your Existing Number" or "Get A New Number". 1/7
-
Pauly
(@Pauly_Riordan) reported
The French are pretty le angry huh. It’s only 80 billion dollars. It’s not like we’re breaking a Telstra contract. Pfft. Le calm down.
-
Paul mavronas
(@paulmavronas) reported
@Telstra Can’t my Telstra nbn hasn’t been working for the last week, thanks, called tech support 4 seperate times ;)