Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (47%)
-
Phone (32%)
-
Wi-fi (10%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Mallala, Melbourne, Toowoomba, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks and Cleveland.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Nixie
(@nixieandgoblin) reported
@Telstra NBN and mobile broadband also shockingly slow on the south coast. Your app isn’t working and your phone centre auto menu isn’t even working. What’s going on?
-
Spike’s_Point_Of_View
(@OziBloke2009) reported
@NBN_Australia @Telstra @FOXTEL_Help Please explain to me why 1. Scheduled network works are being done on Christmas Day. 2. Why we received a text 45 min into the scheduled work. 3. Why can’t you inform your paying customers prior to the scheduled work.
-
💧🌊💦 🌱Rural Oz Matters 💧🌊💦
(@UndaSthnXiStand) reported
@pencilportrait3 @mrgnarchrIRL @AusUnemployment It depends where she lives. Even though TELSTRA are terrible to deal with, they have the best coverage by far.
-
thcairns
(@thcairns) reported
@NBN_Australia Yes, it's been resolved. I moved to a different NBN provider who did the work they were supposed to do when they promised they would do it and we've been fine since. #telstra can go **** themselves, I will never use anything they sell again for as long as I live.
-
Nadeem
(@N0909P) reported
@Telstra why does my TELSTRA BILL due date keeps changes randomly and extra charges are added for late fee when due date is changed without notice?Is it a trap to make customers pay more or you gonna fix this?Please reply in human as I am sick of taking to your illogical robot.
-
Nadeem
(@N0909P) reported
@Telstra Thanks Tom for getting back to me. I have sent private message with screenshot of my Telstra bills of last six months with random bill pay due date. Kindly have a look and fix it asap.
-
Shannon Giblett
(@Shanoobis) reported
@PressStartAU @Telstra I always double check my Migraine pills are close by, just in case. Most other things like top up drink, visit the look and so forth I have a bad habit of forgetting lol.
-
Scott Howard
(@DocAU) reported
@Telstra Is there an ETA on fixing mobile coverage in Urunga, NSW? It's been down for 4 days...
-
Ghost Milk
(@Ghost_Millk) reported
@Telstra my parents have been without Landline since 15/12/20. There is no mobile phone reception in the area & ADSL Speed test of 12kbps. Called Telstra support several times & all they do is repeat the ETA with keeps increasing daily.
-
Nadeem
(@N0909P) reported
@Telstra Unfortunately after providing all the proofs in DM I am still taken for a ride and no genuine reply is coming.Seems no one in Telstra is interested in fixing problem. Is there a real person who can look and fix my problem?
-
Terry Aylett
(@Terry_Aylett) reported
@telstra is making it very easy for me to decide whether I should take my business to @Optus instead. I don’t even get the option of discussing my enquiry directly with a human being, their so-called customer service line just dumps me onto a messaging service. Pathetic.
-
Johanna Edmond
(@jvedmond) reported
@Telstra Ah so a helpful reply from Dave followed by some nonsense reply from Amber about outages. It’s not an outage. 🙄
-
luke m
(@podolskil) reported
@Telstra No it was caused by telstra disconnecting the adsl twice. I have been told it would be working in 24 hours two days ago, awful service, and still no internet
-
ᴮᴱRhea⁷ | D-6!! 🍓🧸
(@breadtaetaeee) reported
@melonballs_ @3rBangtan @ivantekook_ Wait- I wouldn't be from Australia if my network was Telstra....
-
Michael - Picotrek Gaming & Computers
(@picotrek) reported
@Stevivor Have to get it on the internet. Have a Telstra Gen 2 in bridge mode and not connecting to the 5Ghz. The Netcomm modem I enabled 2.4ghz, but that drops out the PS4 controllers. Tech life issues.
-
Lizzy Hibernating In A Hollow Log
(@FairDinkumOK) reported
I hate @TurnbullMalcolm with a passion Can’t get NBN & landline broken. Xmas Day I’m all alone & can’t email or use the phone! Can’t watch Netflix & Telstra refuses fix. Sporadic tweets I see Can take hours you to me ☹ #auspol
-
justmyK8cents
(@k8cents) reported
@Telstra Hi Angela, I did everything the tech support advised but our inet connection is just really lagging, no matter how we restart it.
-
Scott Howard
(@DocAU) reported
@Telstra So 4 days of outage and you don't even have an ETA for a fix?
-
max357
(@price_max) reported
@GuardianAus Link not working? Dont tell me - you put Telstra in charge of your IT??
-
Madmanacrossthewater
(@Madmanacrossth1) reported
@Danieldfc00 @Telstra Yep. Over many years ago left with money owed to me by this mob. Request refund of monies owed because I have left your services. "We don't do refunds...we give account credits". WTF. I no longer have a Telstra account....how the F does that give me my money back?
-
Cosmos Man
(@cosmosdamn) reported
@Telstra We got it fixed, support was helpful when we got through 👍
-
Robert Gunner
(@badtastefatboy) reported
@thespecialbka And after all selling Telstra worked a treat.
-
Lorraine Wolffe
(@LKJ66) reported
I never usually complain publicly but I cannot find anyone at Telstra to listen to the complaint. @Telstra the 24/7 chat help is totally useless. I have been on it for 12 hours now with absolutely no progress. It use to be fantastic. What change did I miss?
-
Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@lynshields @Telstra Unreal, they did similar to me couple of years ago took 2 weeks for the 2min fix, hope they sort it ASAP 🤞
-
Lorraine Wolffe
(@LKJ66) reported
@Telstra There has been no phone service since August 8. No green phone light on the modem. Two technicians out, charged $135 and nothing changed. No resolve via calling Telstra...tried the chat which use to be fantastic but getting nowhere - 15 hours in total in the chat.
-
Steve Smith
(@tarkasteve) reported
Pro-tip: If you are ever in the market for a building/house that has Telstra (not NBN) fibre, run ******** away.
-
💧BlotReport
(@BlotReport) reported
@Picketer I had a problem with my NBN via Telstra. Talked to them on the phone. The nice, patient person to whom I spoke was in Hyderabad!
-
Blue»Tweety«Bird
(@Tweetn2You) reported
@PressStartAU @Telstra There's more to optimising your Internet connection via PC, too, as you need to adjust stream buffers of NIC to stabilise connection + lower routing latency to outbound network with how efficient packet sizes are sent/received etc.
-
Richard Rosalion
(@rarosalion) reported
@Telstra any reason I should be seeing another customer’s billing and account details in the My Telstra app? Your Codi AI isn’t being very helpful.
-
You’re not kidding?!
(@dontaskitsreal) reported
@SquigglyRick Have you got the Telstra Smart modem that connects to 4G when NBN is down? I had dial up speeds w Telstra during peak times. Turns out my modem was old. If you don’t have it push for it or leave.