Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Dublin, Melbourne, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Hobart, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Phone | ||
| Internet | ||
| Internet | ||
| Phone | ||
| Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
After 10 days of a planned outage, you only NOW consider and investigate a potential modem issue ... something my complaint raised 7 days ago ... I think each & every employee of your service should have to go what I’ve been through and see how you feel at the end of it @Telstra
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Andrew Colley
(@AndrewColley) reported
from
Sydney, State of New South Wales
Last night @Ausgrid moved power on my st u'gnd. Partial outage was expected. #hfc cut out eventho I still had power. @Telstra assured me that it needed @NBN_Australia tech visit; wld take days. Telstra calls 2day & says it was a "scheduled" NBN outage & the network shld be up🤔🤔
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Peter Hanssens
(@petehanssens) reported
from
Sydney, State of New South Wales
Gotta say @Telstra, if you cut my internet to 50mb/s, that’ll be one less customer you have 👍
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Tom
(@tommyhare82) reported
from
Melbourne, State of Victoria
@Telstra @NBN_Australia completely unacceptable when someone gives you a weeks notice on moving house to have a customer be without internet for two weeks. I can’t work
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Carlo Nizeti
(@carlonizeti) reported
from
Sydney, State of New South Wales
@NBN_Australia I had a chat with @Telstra , they blamed NBN for all the issues and didn’t help much. Their view is NBN can’t perform as well as a 20 year old HFC network. I know it’s marketing BS, others have Telstra 80 mbit NBN in my area with no issues.
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
So @Telstra even when there is CLEAR miscommunication between your various departments leading to incorrect expectations being set you STILL pass the buck ... DO NOT reach out to me - we’ve done this dance >3 times and you STILL pass the buck ... FIX IT
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
And on the tenth day of a planned service outage to my wifi functionality, my internet service provider gave to me ... NOTHING ... wifi supposed to be re-enabled but STILL NO WIFI ... so very disappointed and underwhelmed with the disservice @Telstra
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Lefki Papas
(@twinkletotts) reported
from
Geelong, State of Victoria
Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!
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Greg Blue
(@gjblue) reported
from
Newcastle, State of New South Wales
@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
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Shane Szakacs
(@Shane_Szakacs) reported
from
Wollongong, State of New South Wales
Been in my new house 7 weeks & @NBN_Australia keeps canceling & will not give me a reason why. Hopefully @Telstra complaints department can help. #internetsucks
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Alex
(@Alex_I_88) reported
from
Ayr, State of Queensland
@a_cul21 Can’t even watch the game myself, the hostel here In Ayr only give me 500mb of WiFi and my Telstra signal is non existent 😂
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Cal 🌻 🌸🍄
(@Cal_O_Rynn) reported
from
Sydney, State of New South Wales
@DarrenKilminst1 Before this issue where we have been fighting since August, escalated in November, then hit the fan in January, I didn't have much of an issue either. But trying to run a medium sized business with one phone line & voicemail has been a nightmare! Telstra + NBN = 🤯
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Conplaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
After reporting the unreasonableness of a 10 day outage to my wifi functionality to the Telecommunications Industry Ombudsman, your Complaints Officer assigned has been as useful as a doorbell on a coffin ... fails to return calls and out of office so far @Telstra
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Harry Buchanan
(@crashpluto2166) reported
from
Sydney, State of New South Wales
The internet service in Sydney is a disgrace. @Telstra running at 1.5mbs and this is in the city. #hopeless
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Peter Morgan
(@psimpsonmorgan) reported
from
Melbourne, State of Victoria
@Goldenjocks Another thought, why are these problems with the NBN coming out now when Ziggy a former Telstra CEO is the Chairman of the NBN.
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kelvinjames,,274546..
(@K274546) reported
from
Horsham, State of Victoria
Arguement is spelt incorrectly who can t spell /signon.telstra.com.au/login
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ⱮìçհąҽӀ φҽʂąҟ
(@rieper47) reported
from
Esk, State of Queensland
Your support is horrendous. I had garbage speeds with Telstra, but at least they were available almost 24 hours a day.
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra also unreasonable and NOT good enough to have had NO wifi functionality for 9 days ... I have multiple devices and streaming services that rely on wifi connectivity ... I have been unable to back up my devices for 9 days ... no-one is able to help me with my complaint
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
PS @Telstra I will hold you accountable for ANY promises made me ... and also hold you accountable to transparency by posting any broken promises you make to me by ensuring the public at large know what you are capable of and what you are willing to do to the general public
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PR
(@TheSarge61) reported
from
Melbourne, State of Victoria
@Telstra you have a major 24hr police station in Melbourne without phones and internet due to an NBN cable issue, it's been nearly 20hrs now and no fix. I think you should escalate this issue ASAP.
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Carlo Nizeti
(@carlonizeti) reported
from
Sydney, State of New South Wales
@hamishk79 @NBN_Australia @Telstra Yeah started to sniff around, people rave about @Aussie_BB so they might be a go! I’m also going to move some of my other Telstra services to other carriers, I spend so much money with them yet receive a less than premium service!
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra ALSO disappointing and underwhelming that my complaints officer fails to return your call of yesterday and just “happens” to be on a rest day today when they advise they work Monday-Friday ... no other Officer is available today to help me
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra It is simply not good enough and unreasonable for an internet service provider to fail to advise customers of a planned 2 week internet outage ... especially when that customer relies on that service to work from home, do University study and connect multiple devices
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Cory Gale 🦘🇦🇺
(@cory_gale) reported
from
Westfield, State of Western Australia
Officially rid of @Telstra after a decade of pain. NEVER again. That’s the second toxic relationship I’ve removed from my life in a week. YES!!!!! #telstra 🤣👎🏻
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Abhinav Gupta
(@abhi5148) reported
from
Melbourne, State of Victoria
@Telstra Hi Team, on a IVRS call I am unable to select options even after pressing the desired key. This problem is happening only when calling from Telstra network. Please check and fix this asap!
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Complaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm 🤔
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
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Farrukh Lakhani
(@Farrukhlak) reported
from
Darwin, Northern Territory
I have a telstra Sim and Telstra Modem Here at my Place in NT, and its just worst. Paying so much & getting nothing. 😡 @Telstra #Telstra #poorservice