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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 44% Internet (44%)
  • 34% Phone (34%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Cook, Adelaide, Perth, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, Maitland, and Matakana.

CityProblem TypeReport Time
Sydney Internet 6 hours ago
Melbourne Internet 16 hours ago
Sydney Internet 1 day ago
Cook Phone 2 days ago
Perth Internet 2 days ago
Perth Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • hasselljpb
    notonlyacocky (@hasselljpb) reported

    I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

  • Stevesteve9876
    Steve (@Stevesteve9876) reported

    @AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.

  • LunacySoft
    LunacySoft (@LunacySoft) reported

    @loftwah Belong is quite good as well and Telstra network

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Weird. Just got a message from Telstra saying that tomorrow there is going to be an interruption to my home internet service for up to 5h 59m. Why didn't they just say 6 hours? Bizarre.

  • savasmelb
    Savas (@savasmelb) reported

    @disco___cat I’m happy with a Boost 365 day plan and they use the full Telstra network. No point paying a premium for the Telstra brand I think.

  • tk_bulba
    TK (@tk_bulba) reported

    After numerous issues with @Telstra NBN were decided to give @Aussie_BB a try. Never again. For a company that prides itself on customer support this is the worst connection experience I’ve encountered. Allegedly now an NBN wide issue is preventing new connections.

  • MarkoMatvikov
    Marko Matvikov (@MarkoMatvikov) reported

    @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

  • TasTurboChook
    TurboChook (@TasTurboChook) reported

    @telstra why is your mobile phone coverage in Hervey Bay QLD so poor?

  • tonyvibo
    Tony (@tonyvibo) reported

    @Mr_Fanta_Pants @jagjetfly @Telstra You’re not the only one in the Southern Phone pulling the landline plug problem in rural areas boat either. Last hope, chat to your local Federal MP’s office and get them involved in a solution.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra staff are erasing customer complaints causing profits to go down as customers go to the Ombudsman. REPORT TELSTRA AS THIS IS ILLEGAL.

  • GibboBG
    GibboBG (@GibboBG) reported

    @telstra mobile signal has been weak all day from Binda 2583 tower.

  • Empty_jr
    EmptyJr⭐️🔭🐝 (COMMS-Closed) (@Empty_jr) reported

    And I am on Telstra but they're price gouging and they Suck and I did attempt after their last price hike to leave but it's like. Oh if you are in a regional area literally noone else can help you. I see. Think there's a word for that that rhymes with schmonopoly

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • ChelleAB
    Michelle Burrows (@ChelleAB) reported

    I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

  • oliverjanik
    Oliver J (@oliverjanik) reported

    @loftwah I will never understand people who stay loyal to telstra or Optus

  • met_oshi
    MetOshi (@met_oshi) reported

    @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change

  • KeY094795550771
    Ke Y (@KeY094795550771) reported

    @grok @DanBig9953 @grok I don't know what Telstra or spacex event. I don't follow much about that event, I don't drive, never have a driver licence, pay little attention to cars

  • lord_tizza
    The Lord (@lord_tizza) reported

    And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

  • OzSeahawks
    OzSeahawksFan (@OzSeahawks) reported

    @Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!

  • JimboJones2025
    Jimbo Jones (@JimboJones2025) reported

    @Telstra How about you fix your connection as well. Biggest Australian telco and still having network issues. What crap are you

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

  • TheRealDoc4
    Doc Haliday ⚓️🇦🇺 🇺🇦 (@TheRealDoc4) reported

    @RayJCapo79 I got eSIM when I changed over to Woolworths Mobile last week. Just need to ensure you turn off the Telstra Sim or it will keep looking for it and your battery power goes down hill. Was easy as to set up.

  • DanielM51664716
    Daniel Morgan (@DanielM51664716) reported

    @osgamer74 @sigaJohny Or maybe it is a Telstra outage. 😜

  • eevblog
    Dave Jones (@eevblog) reported

    I found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.

  • Kuldeep3085720
    Kuldeep Sharma (@Kuldeep3085720) reported

    @Telstra I buy second hand device now any chance ? My phone is network lock country lock

  • jacksondavis316
    Jackson (@jacksondavis316) reported

    @talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too

  • roansome
    Roansome (@roansome) reported

    @teslaownersSV I'm looking forward to this service coming to Australia. **** Telstra and Optus...

  • AssExtranious
    Extranious A (VIC/Tim) (@AssExtranious) reported

    @gilmie76 @Telstra @MarkAClarkson Or threatening you with a $200 fine for not returning your modem after your house burned down.

  • maranatha_71
    David S Salkeld 😎 (@maranatha_71) reported

    @Telstra I can not sign into your app as I already have an account, but it's attached to a defunct email. Please help.

  • LindsaySarisa
    Sarisa sandy Lindsay (@LindsaySarisa) reported

    0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW