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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Penola, Melbourne, Hobart, Matakana, Maitland, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, and Cairns.

CityProblem TypeReport Time
Brisbane Internet 6 hours ago
Sydney Internet 17 hours ago
Adelaide Internet 1 day ago
Penola Phone 1 day ago
Melbourne Internet 2 days ago
Sydney Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • ay_vee2
    AyVee2 (@ay_vee2) reported

    Just as SADS took off when the Covid jabs were rolled out but I had my Telstra service restricted for daring to suggest there might be a link between SADS and SIDS.

  • DFactualists
    Aussie Diana S 🇦🇺 (@DFactualists) reported

    Bloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

  • scrumblebum1
    Scrumblebum (@scrumblebum1) reported

    I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a ******* joke.

  • bnkn62
    noni (@bnkn62) reported

    why did my telstra plan go up another $4 💀 I'm downgrading **** this

  • DesignFlaw_
    BitterBite (@DesignFlaw_) reported

    @PremiumHeart88 @AussieLeafsDan @Telstra The cell tower that services our town was "Taken down for planned maintenance" for a week without notice. We had to look up why we had no cell service.

  • jacksonto888
    Jackson To (@jacksonto888) reported

    @EFTM “Good time to bury bad news moment” kind of timing. Does it mean Telstra didn’t have the money before to improve services in prior years due to technology changes?

  • Jaccal68
    💧Jac 🗝🇵🇸 (@Jaccal68) reported

    @westonnights You ain’t seen nothin yet Current Business Context (2025–2026) Telstra is currently executing its "Connected Future 30" strategy, which emphasizes building a self-optimising "Autonomous Network". The company frequently uses AICC forums to stay connected with Israeli high-tech developments that can support these infrastructure goals.” AICC being the Australia-Israel Chamber of Commerce

  • Bundellafella
    Drew Campbell (@Bundellafella) reported

    @Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.

  • 7NewsAdelaide
    7NEWS Adelaide (@7NewsAdelaide) reported

    Police are searching for a second suspect after a copper cable stealing spree left dozens of homes without internet in Morphett Vale. Both ends of a cable had been cut in Telstra pits and dragged hundreds of metres down the road. Police say they spotted an SUV with a large amount of cabling on the ground before seizing various power tools from inside the vehicle. A 41‑year‑old Christies Beach man has been charged with theft and going equipped.

  • mikpara
    Michael (@mikpara) reported

    @Telstra is the Mobile network working?

  • Hellie1982
    ❤Hellie❤ (@Hellie1982) reported

    Now the only thing left to do is the dumb stupid telstra ad walk around my house. WE ARE SO BACK!!

  • electricfuture5
    Electric Future (@electricfuture5) reported

    @karlos_hagen @Telstra 5G network access. Download speeds are capped at 150Mbps on 4G and 5G - Unfortunately they don't get the same access as resellers, data is deprioritised

  • Miss__84
    miss_84 (@Miss__84) reported

    @Telstra No idea i havent spoken to her yet but this is a fair bit of crap youre pulling on an elderly and vulnerable woman... could almost inch into elder abuse considering youll still ask her to pay her full bill

  • Karl_Pharks
    Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported

    @MarcScottEmery @happyjas When big corporates (like Telstra) outsourced their call centres to India, two things happened immediately. 1) The customer records databases were stolen, and 2) Scam call centres opened up, calling all the customers and attempting to scam them. The big corporates were never held accountable, but they directly caused the Indian scammer tsunami that hit Australia.

  • Fabulous_Red
    Leon Ha (@Fabulous_Red) reported

    .@Telstra Can you please explain why scheduled maintenance for 4G network in a suburb can affect my 5G connectivity 🛜? Messages cannot be sent nor received, emails do not load and nothing work on my phone despite my phone showing 5G connectivity 😡. LH

  • cimatesrv
    Mick P (@cimatesrv) reported

    @PaulineHansonOz I'll. Vote for you for that reason alone can you also fix telstra

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra For many moons my internet connectivity has been of an unstable condition, the mighty 5G network cutting out frequently which proves to be troublesome, especially during my prospects of entertaining an online audience.

  • GibboBG
    GibboBG (@GibboBG) reported

    @telstra mobile signal has been weak all day from Binda 2583 tower.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra staff are erasing customer complaints causing profits to go down as customers go to the Ombudsman. REPORT TELSTRA AS THIS IS ILLEGAL.

  • jacksondavis316
    Jackson (@jacksondavis316) reported

    @talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too

  • Shannon37683302
    Shanks_🇦🇺⚒️🥋✝️ (@Shannon37683302) reported

    @QBCCIntegrity We should have never privatised Telstra or NSW Energy. We are all paying more for it

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

  • tofar1
    Bryn Davies an OA dad (@tofar1) reported

    @Cookiemo1 @Telstra They've really gone to **** in the last 6 months

  • ValeryeSnep
    ⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reported

    After being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.

  • Tyler83069242
    Tyler Telfer (@Tyler83069242) reported

    @BarbaraPocock Telstra learnt to never to trust Accenture.

  • met_oshi
    MetOshi (@met_oshi) reported

    @RealMetroLounge @WindsorDebs You should take one look at what Telstra did to both the cellular network and our internet infrastructure. Telstra were still offering capped data when other companies had unlimited; Telstra denied uncapped data could exist

  • Twinkocalypse
    Twinks and Totes (@Twinkocalypse) reported

    @telstra my prepaid mobile internet is very poor in inner Melbourne. Only works intermittently. Is there a problem with it? Are others experiencing this?

  • its_me_mel_xx
    Mel (@its_me_mel_xx) reported

    I'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬

  • cimatesrv
    Mick P (@cimatesrv) reported

    @Telstra every other service provider I use was able to give my bills for the past 3 years. You on the other hand seem to find rhe request really difficult and can't do it. Why am I not surprised. Absolute embarrassment to the nation.