Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (29%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Launceston, Perth, Bunbury, Adelaide, Brisbane, Sydney, Arumpo, Gold Coast, Coomera, Sunshine Coast, Hobart, Couridjah, Townsville, and Murrumburrah.

City	Problem Type	Report Time
Melbourne	Phone	44 minutes ago
Launceston	Phone	47 minutes ago
Melbourne	Phone	48 minutes ago
Perth	Phone	57 minutes ago
Perth	Total Blackout	2 hours ago
Melbourne	Phone	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Something 🇳🇿 NZ6204 (@something98twt) reported 6 minutes ago

  @thmsenglsh I hate telstra because we spent a goyzillion dollars on making the New Zealand fibre network one of if not the best on earth only for us to be kneecapped by the Australian servers being connected to the fibre equivalent of 1901 communications infrastructure

• 
  Gus Lefty Aussie Patriot (@GusLefty) reported 8 minutes ago

  @Dabatsau @SkyNewsAust Never said they were not entitled to an explanation But trying to get some people to understand Govt do not run/operate Telstra and cannot be at fault when something goes wrong at Telstra

• 
  Senator Sarah Henderson (@SenSHenderson) reported 10 minutes ago

  The Coalition is extremely concerned about the Telstra outage which caused chaos with payment systems, shut down train networks and stopped some people calling Triple Zero. Telstra's network is critical infrastructure and it is incumbent on the government to do everything to ensure this type of outage does not happen again. Australians deserve urgent answers including how the emergency call network has again failed. There must be appropriate systems in place to safeguard the resilience of Telstra's network. Anika Wells needs to provide an urgent update to Australians on the government's response, including whether anyone has been impacted by the Triple Zero failure, and what is being done to establish the cause of the outage and prevent future recurrences. @SkyNewsAust

• 
  Z Hayward (Z) (@ZMAN13337) reported 10 minutes ago

  @JackStr42679640 We don't do dates here buddy also my Telstra internet service has been working fine all day here in Geelong no issues at all along with many other reporting no issues either

• 
  thomas (@_pathfindertom_) reported 10 minutes ago

  Reading some of the entitled comments about the Telstra outage makes me want to yell. Omg you can’t access your solar panels, you can’t access Facebook, me me me. Go **** yourself. Very real things were happening and you wanted to make some self inflated post “Nothing works”

• 
  ARENA 🇦🇺 (@PlayAtArena) reported 11 minutes ago

  @HaveeSnowball Actually, the infrastructure and technical side is still handled locally, only the CS is off-shored, but if you looked at the Optus situation involving the numerous problems caused by Singtel, you'd know Telstra is in a much better position to deal with these problems.

• 
  mdtlion (@mdtlion) reported 13 minutes ago

  🚨BREAKING NEWS: Token DEI Hire Comrade Wells Declares Nationwide Outage “Largely Business as Usual™” Communications Minister Anika Wells returned from leave to deliver the official line that the Telstra failure was mostly resolved and the core Triple Zero system remained operational. Only a small number of devices were still affected, she noted, apart from the welfare checks now required for the emergency calls that did not connect. Regional V/Line services across Victoria were described as paused rather than cancelled, allowing passengers to enjoy an unexpected moment of reflection on platform life. Wells confirmed that speculation about the cause would be left to the proper authorities while Australians were advised not to test the emergency number during this sensitive period. The minister also reminded everyone that telecommunications companies continue to rank as the least trusted industry in the country. @AnikaWells @Telstra @abcnews

• 
  Steve (@Steve_JFOsint) reported 21 minutes ago

  @fazdogfotog @TheKouk Yeah cool, so he still sold the commonwealth bank, Telstra and anything not nailed down so the rest remains largely intact. He did two good things only: gun control and the GST. The rest he was a disaster.

• 
  Kay2 (@Kaywoodsetts64) reported 23 minutes ago

  @Kyliewe44398439 @HaveeSnowball I’m on Telstra mobile but it didn’t effect me as I’m on Starlink wi fi- best service ever

• 
  Chicken Pie 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇺 (@stayl0wmovefast) reported 26 minutes ago

  @jackson_guthrie @Telstra Do you not know how much money is spent and the levels of protocols in place to avoid *national* network outages. It is not supposed to 'be a thing that happens'

• 
  Robert Sampimon (@RobertSampimon) reported 27 minutes ago

  @Telstra Hurry up. I'm overseas. Overseas access has stopped until you fix your system. (I'm on the train's Internet)

• 
  gloves (@Gloves78isback) reported 28 minutes ago

  @clarke3110 I got starlink incase telstra goes down, $15 a month in stand by, I got the mini one so I can take it camping too

• 
  Ancient Tiger (@TigerAncient) reported 28 minutes ago

  @crissy_az @strangerous10 That’s what I’m saying. People break the law all the time. They are minor breaks. She was testing the emergency 000 herself to see if it worked or not with the Telstra outages. That’s not the worst crime ever done.

• 
  Cyber Security News (@CyberSecNews663) reported 28 minutes ago

  Australia's biggest telecoms company Telstra was urgently investigating the cause of ‌a nationwide outage that cut phone services for thousands of customers, disrupted wireless payments and halted trains. Allegedly, there was no evidence of a cyberattack. #cybersecuritynews

• 
  Sassy Cass (@SassyCassAus) reported 29 minutes ago

  @Telstra Oh that's okay. I have zero service in central Queensland as the normal so I didn't even notice it. #thankstelstra

• 
  louise (@yourgirllouise) reported 30 minutes ago

  @dbcnqld79 @Cameron44383602 No… for service back 9am But gotta see Telstra. My work phone Isn’t working still.. but I’m getting messages

• 
  7NEWS Adelaide (@7NewsAdelaide) reported 32 minutes ago

  Police around the country are trying to contact 79 people who called Triple Zero during today's Telstra meltdown but remain unaccounted for. SA Police says it has not been asked to account for anyone yet but is in regular contact with the telco. It has been a disastrous day for Telstra since its network collapsed before dawn and its boss is on holidays. @jacquelinrobson

• 
  Mick Kase (@MickKase) reported 32 minutes ago

  @TruthdriverOn Telstra is a dinosaur. The sooner Australia realises this, the better. The NBN has been a sad episode in Australia's history and continues to be. Snowy 2.0 is a disaster and will continue to cost Millions and may not even operate. Federal Gov. is the problem. Are you awake yet!

• 
  harley davidson (@davehendo69) reported 33 minutes ago

  @Ausbobsmit Not that I support her but ffs people wtf can she do She’s not responsible for a Telstra issue Ffs people get off your computers if this all you can muster **** off

• 
  😤 (@Casualcallout) reported 34 minutes ago

  Probs ready to switch from Telstra they are *** and paying more for ****

• 
  MITCH (@MoeCurley777) reported 44 minutes ago

  @blowingtom2 @SenSHenderson I can tell you what’s going on, All the new engineers who don’t have a ******* clue on the Telstra network, I had a new engineer come out with me to learn the job couldn’t even read the basic plan,

• 
  Tis Hip to be Whip (@whipbot) reported 50 minutes ago

  @Telstra #telstra #outage i can make calls but cant receive calls, anyone experiencing this aswell

• 
  Geoff Gong (@geoff58g) reported 53 minutes ago

  @Telstra Mobile network down Eagle Vale NSW 2558

• 
  appleshøøps #aussietwt (@appleshoops) reported 55 minutes ago

  @immyonboard Telstra ******* **** up as usual 🤩

• 
  Jayele (@msjayele) reported 58 minutes ago

  @Telstra I might add I’ve been a loyal Telstra customer for 25 years. You’re not the cheapest, and certainly not the best.

• 
  Sammy (@Grainsburger) reported 58 minutes ago

  @Lisa9Sophia Telstra is down, blame Albo. How truly pathetic!?

• 
  Snuffles 🌸 (@Snuffle16106950) reported 58 minutes ago

  @MelbOnTransit @Urban_Immerser Why don't V/line use a back up telco provider beside telstra? So if one goes down they got some form of commication. V/Line should back up Telstra with Optus in case on goes out!

• 
  LorEssa 🇦🇺🎼🦋 🐕 (@LorEssa123456) reported 59 minutes ago

  I’m beginning to think I’m a growing conspiracy theorists because as soon as the *** character is exposed, then a catastrophe (Telstra outage) occurs deflecting all the criticism off him and direct it elsewhere. #auspol

• 
  josh ladd 🦅 (@joshthelad3) reported 1 hour ago

  @gav_mck @Telstra Why is anyone with this over hyped network

• 
  🇦🇺The_Insignificant_Nobody😮‍💨 (@aus_fella) reported 1 hour ago

  The Telstra outage was a Chinese attack, following up on the ballistic test over the Pacific. They won’t admit it, and Anika Wells is once again overseas hiding. They are preparing for war while we are selling of our farm lamd for carbon credits. Well done kunts