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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 55% Phone (55%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Adelaide, Melbourne, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.

CityProblem TypeReport Time
Sydney Internet 23 hours ago
Brisbane Phone 1 day ago
Perth E-mail 2 days ago
Perth Internet 2 days ago
Sydney Phone 2 days ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • manukoreri
    manukoreri (Nick Chesterfield) 🇵🇸❤️🖤💛🇵🇸 (@manukoreri) reported

    Slow clap @Telstra with your #AusAlert @nemagovau Standing within eyesight of a tower and it took 6 min 55 to come through after everyone nearby on other networks got it. 7 minutes of delay means this is not fit for purpose. Your incompetence is proof this isn't a conspiracy.

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    @QBCCIntegrity Mine didn't even go off. Telstra gave a warning about interruptions to the service where I was at work.

  • sam4se
    Adésọjí (@sam4se) reported

    @cb_doge "Telstra CEO confirms Starlink could connect Australians in mobile dead zones to emergency services. Game-changer."

  • BrentHodgson
    Brent Hodgson (@BrentHodgson) reported

    @geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".

  • SassyCassAus
    Sassy Cass (@SassyCassAus) reported

    @lostonabikeOz @RoadknightThe My telstra phone copped it despite receiving pretty much zero anything else on the cellular network here. Odd.

  • AnnieW1303
    Annie W 🍷🌺 (🧵anniew1303) annie-w@bsky.social (@AnnieW1303) reported

    @JBollingmoore Recently we’ve had a Sorry from Origin, Harvey Norman and Telstra for ripping off customers, leaking customer info or failing to provide a service. Not good enough 🤬🤬

  • sowdented
    ted sowden - woke as!! 💧🌾🔥🚒🧸 💉💉💉🌈💡 (@sowdented) reported

    @noplaceforsheep l was shopp'n and had it in my back pocket!! checked it latter, "no sim, no service" on my opening page!! opened it up and didn't know if l had service or not!! sent my self a txt but didn't get it!! turned it off and back on, got the telstra bit, but still no msg!!

  • soloutionz
    Soloutionz (@soloutionz) reported

    @QBCCIntegrity Will it work when some foreign hackers take down Telstra lol

  • DowseChristine
    Chrissy D 🌼 (@DowseChristine) reported

    @7NewsSydney Switched to starlink , I love it, no issues and I'm paying less than I did with telstra.

  • SimonBurns4
    Karl Burns (@SimonBurns4) reported

    @manukoreri @Telstra @nemagovau well its only a trial and if you give feedback they can fix up the faults

  • Travellingtooks
    Pete (@Travellingtooks) reported

    @ArkinBarkin @Ryandally08 They hire their mates, ex Labor poles, retired bureaucrats as consultants eg NBN, NDIS, Telstra, etc costs and salaries go up while service fails.

  • clarencebrah
    Big Clarence (@clarencebrah) reported

    I’m sorry but in 2012 I paid $350 or so to attend two Soundwaves and saw System of a Down amongst like 15 other good bands I’m not paying $300 to sit in the back row on level 3 of the Telstra Dome surrounded my people who discovered nu metal ten minutes ago. I’ve been waiting 14 years to see SOAD again but that is taking the absolute piss.

  • Phils_Cassidy
    Jindu (@Phils_Cassidy) reported

    Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

  • jump_smash
    stuart ingram (@jump_smash) reported

    @Ausbobsmit Idiot.... 1. Look at Howard's 1997 Defence Efficiency Review! 2. 1997, 1999 & 2006 Howard share sell off of Telstra!

  • Jess_H19
    Jess H (@Jess_H19) reported

    @Telstra Yes I have reset both phones multiple times over the past days trying to fix data failures, calls not going through, poor signal, messages not notifying. Why am I having to reset so often to get basic function?

  • Worthbeing
    me (@Worthbeing) reported

    @Telstra Nil know outage except when I came back from FNQ the TV was dead, the issue I find is when the neighbouring Resort run by the NRMA have their guests the break down becomes worse, appearing to show the lack of band width,

  • MichaelG0061
    MichaelG (@MichaelG0061) reported

    @AllBiteNoBark88 Don't worry the telstra network will probably collapse under the strain ?

  • orstraya
    Orstraya (@orstraya) reported

    @FarCueCunce Contractor for NBN Co. My olds were hooked up 10yrs ago and while they used the existing Telstra conduit to the house, the inside install was terrible - left a big hole in the wall behind the NTU, which let spiders into the house until I found it years later and patched it up.

  • dez_blanchfield
    Sociaall Inc. (@dez_blanchfield) reported

    @BudgetDude if you know the org chart of Telstra you'd find that would be a terrible approch but I get what you mean. I think the approach required if to rewind the history of decision making re. "why wasn't that NPT server upgraded" (or all of them) and that ecosystem of humans get fired.

  • mikeoniron
    Mike Lifts (@mikeoniron) reported

    @Telstra offered to upgrade my Internet. Apparently 5x the speed. Same cost. Same plan. Sounded like a good deal so I said yes. After about 5 pointless and painful discussions I shut down the process. I’m going to @Starlink with my 5G phones service for back up. They make it easy.

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    What in goodness name is going on with @Telstra services in Melbourne? It’s never been soooo bad.

  • DowseChristine
    Chrissy D 🌼 (@DowseChristine) reported

    @BonoboWanderer @Batman2242 My starlink is super fast and $40 a month cheaper than telstra. I've had no issues at all.

  • BardyBiggles
    Bardy Bigglesworth (@BardyBiggles) reported

    @VibewireCentral Great to see the reasons why @Telstra network failed. More money to shareholders other than into the network. #auspol

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    @CaveThunk @Aussie_Dad5 I didn't switch mine off to stop it and yet it didn't come through anyway. Telstra were doing work in the area. Interrupted service

  • GainsMax168031
    GainsMax (@GainsMax168031) reported

    @SkullSpeedDeal A family member of mine over a decade ago ran a Telstra phone store, it became top 3 in the entire state because of his leadership. Anyway, something happened, and he told me the 2nd in charge (Indian) backstabbed him and took over the main position. A year later, the store had hired a lot of Indians and ended up being the worst store in the state lol

  • franmac44
    Fran McInerney (@franmac44) reported

    @JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    @OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.

  • connor_daren
    💧Daren Connor 🇦🇺 (@connor_daren) reported

    With all the massive profits that @Telstra are making, it’s about time they use some to improve their network coverage in areas other than big cities. Rural & regional areas all seem to share the one tower. Some even have to drive a kilometre to get service for a call.

  • check307
    Kmac (@check307) reported

    It is time the Federal Gov stopped Telstra and others charging $3.30 for customers who want to secure there private details particularly bank details by using Bill Pay . These companies fail in protecting customers and yet they rob customers. I control my bank details not Telstra

  • sqronce
    Dani (@sqronce) reported

    @Seamus_the_pres @OliverKlozoff96 @SethLargo I'm in Australia, and I worked for Telstra back in 2009 and they told us that if we were stuck on a call with a customer past the end of our shift, we would not be paid for that time, and if we didn't like it, there were other people who wanted our jobs. I'm pretty sure this is