Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Avery Neztn
(@neztnfn) reported
@slzyin @Telstra Telstra is a company that gets managed by human idiot
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kuldeep singh
(@deepilibra) reported
@Telstra don’t buy Telstra product 2 hour waiting to talk with customer care
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Nick Pfitzner
(@NickPfitzner) reported
@AntKaplan @mistermouse666 Zero service was the MVNO reselling Telstra The one with two bars is MVNO reselling Optus i.e. the Moose. So we are BACK baby! If it wasn't for the steel roof I'd have better reception, but this farmboy loves him a steel roof...
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Avery Neztn
(@neztnfn) reported
@slzyin @Telstra my internet isn’t working please help
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PrintDiva
(@PrintDiva2) reported
@Telstra Sorry not edit but wait until nbn finds another short term solution. In August nbn replaced all their lines outside our workplace but it is still poor service and now none
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Steve 'Doc' Baty
(@docbaty) reported
"At the time Abbott and Turnbull took the decision...a raft of external experts went public describing the move as flawed. Surely there were officers in the Comm's department aware of the dubious state of the Telstra copper network and the pay TV cables that proved unusable?"
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Rebus The Terrible ✳️ ✳️
(@Rebus0906) reported
@telstra Stop sending missed calls texts, you are adding to the scam problem.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
which has been impacted by faulty cable joins, I know this because I saw that join be repaired. Which reminds me I need to remind our next door neighbor to get Telstra to send a NBN tech out to fix her crappy connection that NBN said is going to fail soon.
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Warwick Rendell
(@WarwickRendell) reported
@Telstra Except it’s NOT working. It’s redirecting to my voicemail, not the number I gave it. I tried turning it off again, then back on, no change. Still goes to my voicemail instead of the help desk number.
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NFTPixelSports
(@nftpixelsports) reported
@rapraggamuffin Kayo a worthy investment! If your a Telstra customer pretty sure I only pay $5/month - worth the switch
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Jane Taylor
(@JaneTaylore) reported
@Telstra No Just Commenting Telstra has poor service
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kuldeep singh
(@deepilibra) reported
@Telstra Home internet not working 2 hour waiting to talk with customer care still no one answering
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Kangarubick_LFC
(@Griml3xx) reported
@Telstra got a new phone and it picks up the sim card is in there, loads contact list, finds Telstra network but I can't receive or make phone calls. Txt messages I can Waddup with that
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Demon!😈
(@DemonicGiver) reported
@slzyin @Telstra pls help me my internet is not working...
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Steve 'Doc' Baty
(@docbaty) reported
"While copper-based fibre to the node can theoretically deliver reasonable broadband speeds, the problematic state of the Telstra phone network has resulted in massive numbers of complaints to the Telecommunications Industry Ombudsman."
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Steve 'Doc' Baty
(@docbaty) reported
[It is these complaints, I believe, that led Telstra to proactively send me a letter saying not to bother signing up for a faster service - what we had was as fast as it would ever get.]
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Tyla
(@urdadsidechickk) reported
@Telstra my wifi exploded help me
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PrintDiva
(@PrintDiva2) reported
@Telstra Unfortunately service still down. Telstra support for business is only available in business hours- your business hours are last century. I don’t have a business mobile for your ap but found it unhelpful in the past & your other
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kuldeep singh
(@deepilibra) reported
@TelstraBcast don’t buy Telstra product 2 hour waiting to talk with customer care still waiting
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Al the hairy barefoot poofta
(@hairypoofta) reported
Hey .@Telstra, your so called "experts" on live chat support are useless. Wouldn't know if their arses were on fire! Why is this organisation soooo bad at customer service?
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PrintDiva
(@PrintDiva2) reported
@Telstra Monday I will ask for a tech to come out & fix the problem
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David Smith
(@DavidSm24313369) reported
@Telstra Norgibgs improved I will take my handset to Telstea Monday for assessment. As someone suffering end stage lung disease I will need a loaner for medical consults while it's being assessed. Thanks for your help.
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Nicole
(@nlkatipunan) reported
Bro, I thought Telstra was bad… but then @Optus is even worse. I can’t even get a payment extension on a bill until the end of the month, and now my service will be restricted but I work from home and don’t have home internet. At least Telstra gave me payment extensions, snap.
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Tyla
(@urdadsidechickk) reported
@Telstra help me my internet isn’t working DONT make me go to @Optus
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KCandtheLabradorBand
(@KC_LabradorBand) reported
@PeacenLuv2021 of course! i once got out of a ten thousand dollar telstra bill, so i've got tips for days - hit me up if you need more advice or moral support it's horrible that you were so nice & they've treated you so poorly super uncool. you deserve much better 🌻
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Max Clear
(@maxrjclear34) reported
rang Epsom Australia for help with my printer spoke to a guy who tried to fix it but could not said he ring back waited 1.30 hours before i rang again and spoke to another person who stated it was a Telstra problem, rang Telstra spoke to a great customer service person
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kuldeep singh
(@deepilibra) reported
@telstracareers don’t buy Telstra product 2 hour waiting to talk with customer care. Still waiting
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Col
(@ColBoyes) reported
@Telstra hi. I have not long ago (20 minutes)installed a new prepaid sim in my iPad. I have activated it and received an email saying activation is complete, but still have no signal apart from wifi. Is it normal to still need to wait even though the email says complete? Thanks.
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Steve 'Doc' Baty
(@docbaty) reported
[Laurie goes into some history, with the crux being that Rudd’s Communications minister, Stephen Conroy, was made aware of these shortcomings when designing the NBN, and so avoided the use of Telstra, Optus or the PayTV networks. It was a known problem from the start.]
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Geoff Donohue
(@joffalab) reported
@Telstra The t app and ‘gold member’ status / service is a shambles