Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 01/25/2026 17:00

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Stirling, Sydney, Brisbane, Perth, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna and Kincumber.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaMelbourne Internet
AustraliaStirling Phone
AustraliaAdelaide Internet
AustraliaAdelaide Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Alex_I_88 Alex (@Alex_I_88) reported from Melbourne, State of Victoria

    @Telstra It improves when I go into the city. It seems to be a signal issue in Brunswick! I would normally say it may be something to do with the walls/building but as Optus works perfectly fine I can’t see that being the issue!

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    It’s really hard to know who to hate more @Telstra or @Foxtel. I’ve been paying for Foxtel for years, but cannot get FoxtelPlay as both company’s consultants tells me it’s the other one I should talk to. Thank god EVERY OTHER streaming service is easier.

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra Thank you for your help. My frustration was at boiling point. Nice that Telstra has the socials right.

  • Alex_I_88 Alex (@Alex_I_88) reported from Melbourne, State of Victoria

    @Telstra I’ve had the service for around a week or so.

  • retrogamergirl_ Vic (@retrogamergirl_) reported from Gold Coast, State of Queensland

    @Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

  • HopePopplio Saber (@HopePopplio) reported from Melbourne, State of Victoria

    Telstra charges you 150 bucks a month for a service they aren't providing you then puts you on hold for an hour when you try to cancel it.mp4

  • Aaron_Geary AJG (@Aaron_Geary) reported from Melbourne, State of Victoria

    @eriantoinette @Optus They’re shit. As soon as I am able I am going back to Telstra.

  • Mcali4 liz (whose side are you on) franklin (@Mcali4) reported from Brisbane, State of Queensland

    @emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

  • longlou Louise Long (@longlou) reported from Brisbane, State of Queensland

    @gerrycircus @Telstra Issue resolved on phone now. Am in conversation with @Telstra now @gerrycircus. I’d like to know why everyone can’t be trained to help less abled customers. Keep you posted.

  • GailClifford7 Gail Clifford (@GailClifford7) reported from Sydney, State of New South Wales

    @JanetGoss @iborgward @Telstra I get them all the time too, I invested in a cheap answering machine, I never answer the landline unless I know the number that comes up. It’s only very elderly relatives that ever call it anyway, the scammers always hang up when the machine kicks in! Mine’s silent too.

  • fit_chef_leanne Leanne Piercy (@fit_chef_leanne) reported from Brisbane, State of Queensland

    @GailMcfarlane1 @BelongAU I jumped on here and searched for Nundah outage as it says my WAN is down, but Telstra site says no outages at this address :/

  • A2Bourne Andrew Bourne (@A2Bourne) reported from Darwin, Northern Territory

    @Telstra I ended up getting there through the online chat - not before I was transferred to a ‘saves’ team tho. It’s not the fact I can call... my issue is that I can do everything else I want online but you make it hard to cancel my contract. I know why, but it’s not a great XP.

  • leah_galvin Leah Galvin 🍎🍒🥑🥦🥕🌽🌰🍓🧀 (@leah_galvin) reported from Hobart, State of Tasmania

    @will8585 @Telstra @chunkybr0ther +1 terrible today

  • active8mii Tony (@active8mii) reported from Melbourne, State of Victoria

    Anyone else getting calls from supposed Telstra advising because of naughty people corrupting our internet service that we will be cut off for 15 days. Little do they know with 4 girls in the household I’ll be better off. Ohhh if only it was true. Seriously though be careful.

  • JoeyB_13 Joey B (@JoeyB_13) reported from Newcastle, State of New South Wales

    @Telstra Signed up with iiNet, not only is your service a disgrace but your customer service is as bad.

  • bedeomara74 Bede O'Mara (@bedeomara74) reported from Sydney, State of New South Wales

    @bogga1967 @jlaycock55 Still on Telstra outage Houlty sorry.

  • john_brockie John Brockie (@john_brockie) reported from Melbourne, State of Victoria

    @Telstra_news @CodeClubAus God help us if Telstra have anything to do with the coding

  • stevenandlizzy Steven (@stevenandlizzy) reported from Sydney, State of New South Wales

    @Telstra I’d forgotten how poor your call centre was having not been a customer for the last few years. Have to say how poor the experience was and so so much background noise #terrible

  • GailClifford7 Gail Clifford (@GailClifford7) reported from Sydney, State of New South Wales

    @JanetGoss @iborgward @Telstra The other thing they do is tell you to go to your computer and log in, they then talk you through a ‘fix’ for a non existent problem. What they are in fact doing is gaining access to bank account details, logins, passwords etc. A number of people have been caught, always hang up!

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra Was at home. Wasn’t casting just trying to use the app on the TV but it didn’t recognize my login & instruction to go to website diverted back to Telstra. Very confusing & this twitter exchange is more helpful than both companies websites or call centres.

  • an_untamed 💧AnUntamedAustralian #FreePress (@an_untamed) reported from Nowra, State of New South Wales

    bullshit I gave up on everything Telstra many many years ago so go **** yourself

  • Better4Brisbane @Better4Brisbane (@Better4Brisbane) reported from Brisbane, State of Queensland

    @Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

  • longlou Louise Long (@longlou) reported from Brisbane, State of Queensland

    Hey @Telstra disappointing that I made a detailed appt online for a store to fix home handset for my hearing impaired dad, only to find out once there nobody could help and we were sent home to call your Disability Service number. Pls update website with this info.

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Barrawensdy1 @Telstra @Foxtel Yes I got that far - but neither could help my get it! I’ve since discovered I can watch the show I was seeking on Foxtel Go. But the Play issue was an hour I’ll never get back.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @SkyNewsAust @Telstra @andy_penn @BizTicky @NBN_Australia It's overpriced & worthless now.....totally stuffed up by LNP Government & Murdoch, providers fees too high, write it down & "fix" it

  • jochichester Jo Chichester (@jochichester) reported from Sydney, State of New South Wales

    @Telstra I can’t subscribe to it because the Foxtel website keeps redirecting me to my Telstra login. There’s no chat service like Apple has to fix it, just “community” which is useless. When finally get to a person on phone each say go to website. So I’ve given up and will just use Go.

  • garydlum Gaz 🖖 (@garydlum) reported from Canberra, Australian Capital Territory

    @benny_132 @horrorfan4129 @Telstra Thanks. I've been waiting on hold. I will hang up and get on with my day. I feel sorry for people relying on #nbn for their livelihood when these things happen.

  • DanicaBunch Danica Bunch (@DanicaBunch) reported from Orange, State of New South Wales

    @Telstra I am desperate for a new phone, new contract and to spend money with you!!!!! A “known” system issue is stopping me! Oh don’t tell me to call Rob my complaints case manager, he is NEVER available when I call, NEVER calls me back SR 1-2089056467095

  • impactcomics Impact Comics (@impactcomics) reported from Canberra, Australian Capital Territory

    Hey all. Our phone and internet are down. We are definitely open, but can't take calls or read emails right now. Shout out to @telstra who assure us they are on it.

  • retrogamergirl_ Vic (@retrogamergirl_) reported from Gold Coast, State of Queensland

    @Telstra The link URL is not working for me