Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 09: Problems at Telstra
Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Brisbane, Newcastle, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Newcastle |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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DM me lolis
(@Send_Me_Lolis) reported
@meatmatoy Telstra is one of the two major ISPs we have here in Australia (the other being optus). Both of them are pretty ****. I'm with a smaller ISP and things seem to be fine now though.
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caito
(@cazzadazz) reported
@zourrybabyblue I get Telstra presale! I can help you if you need since I’m not going
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MG Hello
(@helloofn) reported
@OvertGGs hey @Telstra having serious internet problems at the moment, anyway i can fix this?
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Ice
(@Icefnt) reported
@OvertGGs @Telstra My internet disconnects me every tournament, which is stopping me and my trio from placing, this has been a problem for me for months now and is a problem that requires immediate attention
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Miles Dyson
(@mi1ez) reported
@Telstra Made an order from the rewards store, selected home address and didn't realise till the confirmation email came through that there was no house number. Contacted support, told me to wait 24hrs. Contacted again 20hrs later and was told it was too late, to contact Startrack...
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GLM Snow
(@Snowfnt_) reported
@Sznnyz @Telstra yes why u think precks and **** were gonna drop me, my net cuts out mid every tourney, legit did it in heats lmao
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Sheoakbloke
(@Sheoakbloke1) reported
@Telstra Because, for most of it, you've been a government owned communication network created for that purpose & with a statutory obligation to do so?
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paf
(@paficlefnt) reported
@OvertGGs @Telstra nbn sucks, get better net
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Miles Dyson
(@mi1ez) reported
@Telstra Startrack told me Telstra had to do it. Told me the business solutions team sorts these requests and gave me a reference. Went back to Telstra support and was told by the agent they are the Telstra Expert and refused to even entertain the idea someone else could do it...
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Chris
(@RoninOCE) reported
@Telstra Nah mate still on backup, as I said it went down around 6PM out of no-where.
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higha
(@highavfx) reported
@OvertGGs @Telstra My internet is having problems with lag spikes when I'm editing and simply watching YouTube. could you please help me?
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SFR Absta
(@AbstaAU) reported
@OvertGGs @Telstra my internet keeps spiking. Any chance you can fix it?
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James Bromberger
(@JamesBromberger) reported
TIL: the @telstra pre-pay for mobile hotspots deactivates your acct after a few months of idle. Then the firewalled service permitted after that, which should let cust sign in & recharge (pay) depends upon web assets that are FIREWALLED, so breaks. So customers can't pay!
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Leo (Geo)
(@Geo0lol) reported
@OvertGGs @Telstra my internet stopped working suddenly can you help?
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Moitrix
(@Moitrixx) reported
@OvertGGs @Telstra i need some help with my internet
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Miles Dyson
(@mi1ez) reported
@Telstra Contacted support again hoping for someone less stubborn, was told the address was correct despite Startrack confirming there was no house number. Was then told the delivery driver would call or the item would be returned. This agent also didn't escalate...
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who needs names
(@idkkname12) reported
@Telstra internet bad no work help
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Kevin *fully_patched* Sweeney
(@KevinSw92208498) reported
@Telstra But it took three days to get them to recognise that the issue had to be escalated. The way MyTelstra apps works in regards to support, could mean that you get bounced from tech to tech, adding to the delay. Been a horrible experience...
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Marto
(@marto_80) reported
@Telstra Correct - a very poor flaw. If I had of known I would have not ordered them from Telstra. Most direct debit autopay systems can be changed by a few days - why not Telstra's?
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Frosty
(@FrostbiteAU) reported
@OvertGGs @Telstra Pls help
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Sharon Single (O’Keeffe)
(@agronomy_sharon) reported
@MartinMurray_Ag @peters_malcolm Yes - Telstra will finish switch off 3G bandwidth by 2024, they are on record as saying they will upgrade the current coverage area to 4G/4GX - the issue will be as people move to 4GX they are likely to download more which will reduce yield for those further at from the tower.
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Kevin *fully_patched* Sweeney
(@KevinSw92208498) reported
@Telstra The issue evolved and the techs were slow to realise and where unwilling to move off the cheat sheet. One did a monitor test on a non-existing (dead) connection which wasted 24-hours. I would not recommend the app if the issue could be complex.
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Miles Dyson
(@mi1ez) reported
@Telstra So despite me contacting you within 15 mins of placing the order, the address was never updated and I'm probably not going to receive my item.
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Iconic | Kyle
(@ICNKyle) reported
@OvertGGs @Telstra my internet keeps spiking, how can I help this?
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GLM Snow
(@Snowfnt_) reported
@Telstra There are no interruptions. My Internet is fine (Speeds & ping), the only problem is that it disconnects at random times throughout the day, we have been told that it is being monitored but nothing has been changed, neither have we received any information about it for months now
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Martin Molesworth
(@m_nomore) reported
Telstra you are a joke no support to fix Samsung S21 issues. This has been going in fir 5 weeks.
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Daryl Johnson
(@DarylJohnsonAu) reported
@Telstra Perhaps you could look at improving customer service.
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LGuns
(@LGunsOCE) reported
@OvertGGs @Telstra my internet aint working please help
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Nbn-Outtage
(@nbnouttage) reported
Hey @Telstra why do I have to restart both my telstra TV multiple times a day just to connect them to the internet? None of my other devices have this issue just your ****** ******* TV's
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Ella Lee
(@elee_bella) reported
@baoyusi @_PhilipCummins @Rowena_SW I’ve been with Optus for years, and only started having issues at my last apartment. Telstra seem like my only option for my phone, because they offer the best reception, but I hate the idea of giving them my business and they are much more exp. I don’t know that I have a choice.