Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (45%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Perth, The Hills Shire, Melbourne, Campbelltown, Brisbane, Gympie, Loamside, Long Forest, Penola, Hobart, Sunshine Coast, Canberra, and Bungalow Flat.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 11 hours ago |
|
Adelaide
|
Phone | 11 hours ago |
|
Sydney
|
Phone | 12 hours ago |
|
Perth
|
Phone | 16 hours ago |
|
Sydney
|
Phone | 17 hours ago |
|
The Hills Shire
|
Phone | 17 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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NewsTongue (@NewsTongueX) reported๐ด PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate pointsโ20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.
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FLAWED&FABULOUS (@FLAWEDFABULOUS) reported@future_vision18 @abmarkman Sorry , I am in the car now on my way home my phone is + 61 0414 412 473 I have mt phone with me i put the volume up Rod gets a better single he is on telstra. If you have trouble his 0404479712
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Jayden (@Ballzzzz16) reported@Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesnโt even know there is a problem and canโt give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon
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Gus Lefty Aussie Patriot (@GusLefty) reported@arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Ethiopian1987 (@ethiopian1987) reported@Kitorialt Then when you cancel, get all early termination fees wiped. This is something covered under by @acccgovau and the TIO. This coming from an ex Telstra employee.
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Antony (@Antony_Collins) reported@Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I canโt add more for both. Iโve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.
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RJHtweets (@RJHampson01) reportedTodayโs customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.
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SnowmanNFT (@NftSnowman) reported@NicFromOz They use Telstra wholesale network, coverage shouldnโt change from what you have now, 4G, no 5G, I have used them, changed to Superloop though, tied in with NBN plan for bundle discount.
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landman (@hasselljpb) reported@Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!
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Cdbrown (@BrowntownBrew) reported@ThinktankTaylor @Starlink As to the free market - considering there was no actual competition against Telstra there was no free market. Telstra just sat and exploited the fixed line and used the money to push their mobile network and restrict competition
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joe_blogswa Free Palestine (@joe_blogswa) reported@marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over
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Benwah (@earthmanben) reported@SkullSpeedDeal lots of my mates were over the moon when they got a job with Telecom/Telstra because it was a lifetime secure job but that job security changed as it became more professional (like Allen seniorโs electric company it was so unreliable and bad it was a joke)
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AK (@ashishiacr) reported@SiddharthKG7 His son bought first Mobile Network in India-Modi Telstra
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Jordan Wardle (@JordanWardle5) reported@theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.
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Devil's Avocado (@CaptHughBeard) reported@Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?
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MercurialJester (ใธใงในใฟ)๐ก| PNGTuber โ ๐ต๐ธ๐๐ฑ๐งโ (@MercJestr) reportedThe insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.
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Robyn (@RobynAMilne) reported@arbsmichael Howard sold off flogged off Telstra even though he told us only half & then came back for the rest, he wasted the mining boom. Oh, and Howardโs crowning glory was to flog off our gas for a song so we pay exorbitant prices for decades. Howard a major fail even Costello agreed.
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JimBobSquarePants ๐บ๐ฆ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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Anna (@spannaforce) reported@roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks
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JIFFTV97 (@jifftv97) reported@dix0nm8 I use telstra jad not had any problems
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Hamish (@reach_hamish) reported@GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.
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Sam Rusty Rennie (@hairyredmanlet) reportedIt's worth remembering that the Howard Government paid down debt with asset sales rather than genuine fiscal conservatism, and this time around, there isn't a Telstra or Qantas to sell. That said, the spending binge from late 2007 onwards makes Howard look like Milei.
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dubzz2228 (@dubzz2228) reportedI need that โ this phone has been disconnectedโ Telstra service voicemail
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๐ฆ๐บLeoo ๐ป (@OCELeoo) reported@SamuelLalor22 @AFL @Telstra The team he was never on sure
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Madmike (@madmike888X) reported@Telstra @Mention Must be a major issue? Been down 24 hours now. ๐ฏ without internet totally @mention
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Jean-Pierre YIN (@kalsue) reported@llelectronics @thesamuelnam Vodafone Network: Unlike Telstra and Optus, offers a 90-day grace period for international visitors with non-compliant phones. If you use a Vodafone local SIM or purchase a travel eSIM that specifically runs on the Vodafone Australia network, your phone will work normally.
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โSashโ Emmanuelle Somerset-Beauverie (@chicpussykat) reported@SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโs on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg
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Peter Dewar (@PeterD84508) reported@TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .
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๐ซ๐๐๐๐๐ ๐บ๐๐๐๐ ๐ด๐๐๐๐๐๐๐ ๐ฆ๐บ (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.