Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Melbourne, Perth, Brisbane, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Melbourne |
Internet | |
| Perth |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Nassif
(@JohnZii) reported
@Telstra Hi I see there are NBN outages, can you check if there is a problem with 13 valleyfield court Wattle grove NSW 2173, I’ve had very very slow internet for hours now and I’ve reset everything multiple times and checked online for outages but still no good
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Marc Facer
(@FacerMarc) reported
@MurrayWatt What don't you understand about disasters like this ? "Just fix it" Well the Telstra exchange is possibly 20 ft under water - the equipment required is possibly not available due to shortages for electronic chips or its stuck in a port somewhere - NBN is useless in a disaster
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sirdopey
(@dopey666777) reported
@PabloCEXcobar @Telstra Pablo Telstra are the worst in customer service. Have a look at @Aussie_BB the best service provider I have ever had hands down.
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James
(@IsJamesAlive) reported
@Telstra It's been 25 days since my initial contact about this problem and I have no idea if you even acknowledge there is a problem. I can't remember how many contacts I've had. My honest guess is 10.
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Peter South
(@PeterSouth68) reported
Hey @telstra, how does someone go about making a complaint regarding your absolute sub-standard service? The "Telstra app" doesn't recognise the word "complaint" (seriously). All my phone calls end up on hold for 30 minutes before I end up with an OS call centre with no idea.
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Peter Glover
(@Westbrookeag) reported
@Telstra Coffin Bay 4G tonight. Does anyone monitor performance of the network? They need a system like we have on our water meters to make sure it’s working as it should
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Peter South
(@PeterSouth68) reported
Internet outage because our fibre NBN cable was bent 90o IN THE COMS PIT (by technician?). Technician told me this and guaranteed someone out to fix within 24hrs, same response from Telstra app. Now 36hrs - still nothing and now they claim it is a weather outage - ETA Monday- BS
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Vernie Valentos (BlueRukus)
(@vernievalentos) reported
@Sea_Salt_AU @DavisPlayzz Coming from Mr Telstra is down. Ironic…..
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haz
(@haz61283189) reported
@Telstra have a faulty reward product and have been waiting a week through online chat for help and keep getting fobbed off. Help?!
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Justin
(@echoztrip) reported
@AdamFowler_IT @moresunshine_1 Are you just bridging it, or double NATing? Those Telstra routers (that come with their DOT package) are the worst.
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iAmBose
(@fully_cloaked) reported
@Telstra Sure. There might be a response from the case manger but what's new about it? Have got lot of responses from different Telstra employees. Did that fix the problem? The fact remains the same that Telstra employs incompetent people!
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xNoRetreatx
(@no_retreatx) reported
@Telstra They don't call them 'Service Interruptions'. You know the service is always crap and intermittent and you've failed to improve it despite months of calls. Stop conning people. The usual crap #Telstra infrastructure. 🖕🤡🤡 #ScottMorrison resign
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Jacqueline M 🐨 🐾💉💉💉
(@jacket1962) reported
@Telstra really need to get on a fix this outage issue at Pumping Station Rd Forth. I'm fortunate & have a smart modem. So I can limp along locked into the mobile network. My neighbours are not as fortunate. They've had no/intermittent service for over a week. Happy to take our $
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PV
(@PV_GotheBigRedV) reported
@Telstra why does your NEW Modem Gen 3 not connect to older iPads, we have an IPad Gen 4 and mini iPad and we get error message “unable to connect to network “ all troubleshooting has been done and iPads tested at another site and connects ? Other devices laptop 📱 XR iPad Gen6
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John Cas
(@moresunshine_1) reported
@AdamFowler_IT I had to relegate it to just supplying the wifi on the Telstra phones, and let it hang off a draytek, which has never collapsed because I redirected a couple of inbound ports. Every time there is a fault the support monkeys send you a new one even though the fault is not it.
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enuff
(@seriouslyenuff) reported
@DocB__ Okay. Technology will be similar, but locsl speeds may differ. Telstra here is slow as. Optus flies. Depends where there towers are etc. Maybe see what your neighbours use?
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G-Bomber101
(@G_Bomber101) reported
@Telstra you're internet is a ******* joke. Go **** yourself u **** ****
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Stuart Connolly (OBS) (The Evil One) 👹
(@ConnollyStuart) reported
@DocB__ @iiNet Telstra is no different, the call centre employees read from a script and if you interrupt them they start from scratch.
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Ron Baumann 💧
(@DocB__) reported
@PvtBobble Problem is that if iinet can't provide the service they promised, I have to either put a new development application in for NBN which costs thousands or just have Telstra ADSL installed charge at $40 per 15 minutes of tech/installer time that can take up to a day or more.
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Captain Nemo's Left Sock. GSPs rock.🐕 💉💉
(@RuncibleH) reported
@BobUnco No I am within an urban area just south of Wollongong. The node is about 1 Km away. The corroded Telstra copper lines have been in place for about 70 years and have always caused problems in the wet even when the whole shebang was run by PMG.
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Aidan Dolphin
(@Dolph2_83) reported
@farmersway Same as at copeville **** speeds at the best of times. Telstra pull your finger out and get us proper reception
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iAmBose
(@fully_cloaked) reported
10 business days hv passed since I revd the smart modem 3 from @Telstra & until now I haven't got connected to @NBN_Australia! The customer care service & complaints handling team is absolutely incompetent! They're only good at providing misleading info! #nbn #Sydney #noInternet
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Mark Curtis
(@markcurtis44) reported
@Telstra Why can no one get this sorted out l can change providers and be connected today but telstra offer no help and no idea when l will be online, we can’t run our business and are still being charged for a service we can’t use
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enuff
(@seriouslyenuff) reported
@DocB__ Okay. Technology will be similar, but local speeds may differ. Telstra here is slow as. Optus flies. Depends where there towers are etc. Maybe see what your neighbours use?
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ZOOTV1978
(@ZOOTV19783) reported
@Optus When are you going to fix the text messaging issue?? I can send but not receive texts from Telstra customers or Android users. Ive contacted Optus support with no resolution and apple who say my phone is fine!
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Techmaster7032
(@techmaster7032) reported
@DestinyTheGame You really should have something that spams @Telstra the network error messages I get cause my issues are something I can’t fix. I’m not the ******* service provider who promised better service with the NBN yet it just feels like the same old ****.
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Gavin Dinsdale
(@Bear68) reported
Called by Telstra on a Mobile and told my internet service will be disconnected. I thanked the gentlemen for the call and apologised for not paying my non existent bill for a service i do not have and he can feel free to disconnect. I was then met with silence before he hung up.
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James
(@IsJamesAlive) reported
@Telstra Hey @Telstra, just checking in on the status of my original problem. I have a case number and a complaint reference number but haven't heard anything since. Just want acknowledgement that there is a misconfiguration that affects my account and that it will be looked at.
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Carsten Bauer
(@numloxx) reported
@Telstra I did the troubleshooting, got a call back, and was told it would be escalated, because it is a network capacity issue. Just like I have been trying to tell you for months. If you had listened to me in the first place, perhaps we could have fixed this by now.
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Catherine Radley
(@CeleryJaguar) reported
Great, Telstra have shaped us again because of their inability to fix our line. We pay $95 a month for a phone line that doesn't work and lousy speed and connection which hasn't worked since last July. WHILE we live in a place where we can't get mobile reception INSIDE.