Telstra Outage

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Telstra problems in the last 24 hours

Telstra Outage Chart

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(55.34%)
Phone
(26.24%)
Wi-fi
(8.13%)
E-mail
(6.46%)
Total Blackout
(2.87%)
TV
(.96%)

Telstra Outage Map

The most recent outage reports and issues originated from Hobart, Sydney, Melbourne, Brisbane, Mittagong, Adelaide, Lismore, Greendale, Perth, Maitland, Salisbury, Austins Ferry, Queenscliff, Mackay and Prospect.

Hobart Phone
Sydney Internet
Sydney Internet
Hobart Phone
Melbourne Internet
Brisbane Internet

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • teanutts Tea Nutts (@teanutts) reported

    50 years ago #NASA verbally communicated with Apollo 11, today #telstra can’t give me phone service continuously between Wagga Wagga and Junee.

  • lynchi_lynchi kayla (@lynchi_lynchi) reported

    As soon as @Telstra get their shit together and allow us people who have fiberwire or whatever it’s called To be able to connect to the nbn I’ll be streaming a lot better

  • Bravefairy aarin (@Bravefairy) reported

    @Telstra so just found out about Telstra plus good to know when I was spend money on tables and what not no one told me about good way to **** over customer ay

  • Brett_McS Brett McSweeney (@Brett_McS) reported

    @SnowArcticFox @eevblog @bitchute @Telstra I cancelled my Optus internet (and mobile) accounts because of this and moved both to Aussiebroadband who don't censor sites. Australians do the tech support and know their stuff, not reading off a script like Optus or Telstra 'support'. Can't recommend AB highly enough.

  • ozbydrone Oz By Drone (@ozbydrone) reported

    @Telstra Service restored - Another 50 minute #telstra outage. Confirmed impacting all of my neighbours also on cable.

  • Spark1892 Spark (@Spark1892) reported

    awful weekend fighting an ear infection and my phone has lost signal gonna call the Telstra store tomorrow see if they've got any idea if not gonna buy a new sim card see if that fixes it

  • nicchristensen Nic Christensen (@nicchristensen) reported

    Nothing like when @telstra customer service tells you they don’t do customer support outside weekday business hours.

  • pkmnblacktwo 🏳️‍🌈addie🏳️‍⚧️ (@pkmnblacktwo) reported

    bad news the internet isn’t working still good news I got an extra 5GB from Telstra on my plan

  • kenyathes Brian (@kenyathes) reported

    @benliquidkenya @DeveloperWil Still waiting for fibre from @NBN_Australia almost 10yrs since was first announced .. to slow @Optus and too much #monopoly by @Telstra @acccgovau have failed Australia

  • Hela_eternal Hela reaping your soul for fun. (@Hela_eternal) reported

    @Telstra Yes, tried them. But I was on a pre paid mobile and all the crap was costing me a bomb. I don't have a home phone to use and I am so pissed off with having to go through the same shit twice wasting time and money. No home phone for 20 hours now. Discount time.

  • dbarm2 Dale Armstrong (@dbarm2) reported

    @Telstra Great thanks. Dont seem to get any help via phone, nor social media. Fast running out of options..@Telstra

  • ZohaibK29107081 Zohaib Khan (@ZohaibK29107081) reported

    @Telstra Secondly there is actually no outcome of the complaint. Its written in the email that the issue is with IT Asset Management team and no commitment is provided regarding the resolution timelines. The complaint was closed may be to meet some Internal SLAs or timelines.

  • renee_tvd Renee Turvey (@renee_tvd) reported

    @Telstra @Telstra thanks for your help and time had a feeling it’d be a scam glad I didn’t give information

  • Hela_eternal Hela reaping your soul for fun. (@Hela_eternal) reported

    @Telstra Still only getting a buzz & busy tone when trying to call out. Busy tone only if trying to call in. I reckon that the gateway is faulty. Will probably need a tech visit. Please don't refer me to tech support or remote diagnostic again. I've already been there twice. 😠

  • Hela_eternal Hela reaping your soul for fun. (@Hela_eternal) reported

    @Telstra Reset modem multiple times. Checked cables.Used different modem same result. Internet OK. Still no home telephone. Vox light on NBN gateway still not showing. Charging up different phone to check tomorrow. Tech support no good. Got me to do stuff I've already done .

  • renee_tvd Renee Turvey (@renee_tvd) reported

    @StormyRachel @Telstra @StormyRachel @Telstra I don’t mean to sound wrong but I hope it is a scam job and I’ve warned Telstra and others wouldn’t want some else getting the call and fearing the worst

  • ZohaibK29107081 Zohaib Khan (@ZohaibK29107081) reported

    @Telstra I have received a call and an email that the issue is with IT Asset Management team and they cannot commit when it will be resolved from one of the case managers. I am without internet since 28th of June competely frustrated and dont know what to do next.

  • azzikizza Kirilly Smith (@azzikizza) reported

    @Telstra three days without 4G, 5 promises of call backs, no call back and no answers. This level of "service" is embarrassing and sub standard.

  • westsidekelly Kelly K (@westsidekelly) reported

    @Telstra Twitter is the last resort when you cant face another hr being sucked from your life by tech support to hear you are 1.5km from an exchange so check again tomorrow

  • MansMan31660180 MansMan 🏳️‍🌈 (@MansMan31660180) reported

    @Telstra Thank you Greg. I guess that is what they are doing. There has been no offer or discussion re interim connection. As I’m sure you’re aware, Call Centre staff are very guarded in disclosing process or problem. It was only in today’s call that I was told “yes we can see a problem”

  • cberkman Craig Berkman (@cberkman) reported

    So @TelstraBcast @Telstra how about you fix the @AFL video on the app for customers. The streaming is currently dead and I’d like to watch. #AFLDeesEagles

  • MansMan31660180 MansMan 🏳️‍🌈 (@MansMan31660180) reported

    @Telstra There are no listed outages. It is a malfunction that should have been addressed a week ago when I first reported the issue. After 5 long calls I now must wait until Tuesday for a technician.

  • anonymously_bts Ri🦆💜 5HINee (@anonymously_bts) reported

    Telstra keeps calling me bc apparently I called them. But I neVER CALLED THEM OML

  • ZannaTwilightLa Zanna T. Laws (@ZannaTwilightLa) reported

    @thisisjinsy Ode to a Network Provider: I had a phone it worked OK Except for photos and time of day So I bought another one Activate now it's quick and fun And then Telstra had a go Woe and woe and then thrice woe Now I have no phones at all So my chums I cannot call aaarrgh!

  • Handwnpants Pants (@Handwnpants) reported

    @VodafoneAU Now you see, I can respect that. Yeah it sucks those sites were down but at least you guys seem competent enough to get them back up when the shit has blown over. @Telstra I'll be having be chat with their in-store Customer Reps soon

  • PlanYourMoney PlanYourMoney (@PlanYourMoney) reported

    @Telstra Dave I have asked a second time to have the lousy uncovered wiring job that the NBN tech left last time round to be fixed. SR1- 2132997362767 NBN speeds are up and down and not worth what I pay you.

  • lele_emmett Leah Emmett (@lele_emmett) reported

    @Telstra Thanks Kathy, I understand and it's not your fault. It's just a horrendous way for the government and the providers to service their customers. The lack of communication between parties makes things impossible.

  • lele_emmett Leah Emmett (@lele_emmett) reported

    @Telstra and it was Tech Support that he rang - sorry, forgot that part.

  • lele_emmett Leah Emmett (@lele_emmett) reported

    @Telstra Hi Kathy, hubby called Telstra immediately when problem came to light (after realising techs had left). Telstra rep he called advised it was not a Telstra governed appt, didnt know who had come here and 1st avail time Telstra could come out was Tues.

  • lele_emmett Leah Emmett (@lele_emmett) reported

    So essentially, we had a service that worked perfectly. Random technicians show up on a SUNDAY and mid-movie our internet drops out and we can't get back online until Tuesday. Telstra has no solution and blames @NBN_Australia and @NBN_Australia doesn't work on Sunday.

  • lele_emmett Leah Emmett (@lele_emmett) reported

    VERY PISSED OFF THREAD: Up until today, we had been very pleased with our #nbn service. A very polite and helpful young man from @Telstra came 5 weeks ago and did a 30 min trouble-free install and we were away. Reasonable speeds, good streaming. We were happy. Until today.

  • stevehearne7 steve hearne (@stevehearne7) reported

    @australian of course he was the best. he sold OUR gold reserves for a pittance. He sold Telstra also, Oh, thats right, Turnbull HAD to buy it back at double what it was sold for. Terry McCrann you are an idiot.

  • sanjayvallabh Sanjay Vallabh (@sanjayvallabh) reported

    @Telstra Can I please have someone call me to activate the installation. I have a modem here that is sitting doing nothing. I need a technician to come and activate the service at the box!

  • PlanYourMoney PlanYourMoney (@PlanYourMoney) reported

    @NBN_Australia @Telstra NBN speed is laughable! Wiring issue reported. Nothing from you people. Sunday and I am onthe phone to Telstra AGAIN! Time for the Ombudsman I think

  • NellyTells Nelly Tells (@NellyTells) reported

    @nik_nik19163049 Problem is where I am only viable option is Telstra - I have travelled the world & Australia has been the lowest standard of Internet I have yet to encounter.

  • Matt_Brownlow Matt Brownlow (@Matt_Brownlow) reported

    @Telstra Nothing to do with that mate, signal strength is poor, it’s not the browser otherwise it would just be the webpage and not every app, oddly the modem has been in the same spot since we got it, yet never this bad

  • Hela_eternal Hela reaping your soul for fun. (@Hela_eternal) reported

    @Telstra NBN reckons this issue is one for you to fix. I give up. Now have not had a functioning home telephone for 14 hours. I hope that I will get a discount on my next bill. 😠😠😠

  • FionaFuller Fiona Fuller (@FionaFuller) reported

    @Telstra 53 Rankin Street, Mareeba QLD. Fix it! Maybe a decorative display of penises all over it would help you prioritise!

  • Burrito570 Danielle (@Burrito570) reported

    @Telstra internet has suddenly cut out in inner west Sydney. No outage reports on your website when we type our address in.

  • CrimsonRaven777 Molly ~,~ (@CrimsonRaven777) reported

    @iamatboy @YouTube I have so much data on my plan that i never use it all and playing songs uses your data so telstra takes all unused data of me at the end of month, then gives me another 30GB to use up for the next month.

  • bantambaby 💧Suziekue (@bantambaby) reported

    Received our NBN Connection Box with instructions, and link to telstra support video. The link doesn't work. Thanks @Telstra

  • Hela_eternal Hela reaping your soul for fun. (@Hela_eternal) reported

    @NBN_Australia Complete and utter failure. No home telephone for nearly 12 hours. Contacted Telstra tech support / no outcome. I think that the NBN box is faulty. UniV1/2 light is out & doesn't illuminate when a call is attempted.

  • TonyChinnock Tony Chinnock (@TonyChinnock) reported

    @Telstra ...that is hopeless...does not cover my problem !

  • marty_beyer 🇦🇺 Marty Beyer 🇦🇺 (@marty_beyer) reported

    @Telstra Nope still not working...

  • CaloFN Calo (zeds) (@CaloFN) reported

    @CatFNBR Telstra has been having issues

  • stwtwo new stewDS (@stwtwo) reported

    @Neftoon @Telstra I've been having this issue too, and I'm currently up to 24 hour monitor number 5. Was told escalating the issue without doing this monitor would mean NBN would knock the issue back, so I'm wondering how much data Telstra really needs first.

  • Icekingbob slap stick bob🏳️‍🌈 (@Icekingbob) reported

    I just remembered new queer eye season is out telstra fix my ******* internet

  • CastielOCE cassarole (@CastielOCE) reported

    @CatFNBR telstra and ive never got high ping or packet loss unless you include the 60ping from livin in perth

  • emilyhweaver hi (@emilyhweaver) reported

    @Telstra Hi i need help signing into telstra. I made a prepaid account in december but my username is not being recognised. I need to temporarily regain access to the account as i need the phone number.

  • marty_beyer 🇦🇺 Marty Beyer 🇦🇺 (@marty_beyer) reported

    @Telstra No, not a long running problem, yes I can send to oth mobiles. Don't worry about it, it will probably be fine in the morning but context of my text will not... @Telstra needs to do better for the premium.. Seriously @telstra if you want me on your network, you gotta try harder

  • MackrillOZ A MACKRILL (@MackrillOZ) reported

    @iiNet Hi there iiNet Australia. As a iinet customer currently in Switzerland I found that Swisscom here (the Swiss Telstra) has put you on their ISP blacklist, for Spam or Phishing or some other reason. We can't access iiNet website or send emails on any device or platform here

  • Tracy_Doves TracyDoves (@Tracy_Doves) reported

    🖤 I am broken most days..💔Coming back to the UK after being stripped of all I own , worked hard for, by a man who vowed in marriage to never hurt or let me suffer has taken its toll on me. Choosing fares over food. F’d up. Hes in Singapore working for #Telstra no reply to msgs!

  • marty_beyer 🇦🇺 Marty Beyer 🇦🇺 (@marty_beyer) reported

    @Telstra Nothing personal Ivan, you seem like a great guy, you're very polite and you appear like you want to help. And I'm sure you are also wondering why ******** I'm paying these premium prices and yet can't send a ******* text msg to my daugter. Help me.... pls help me....

  • Neftoon Peter Dawson (@Neftoon) reported

    @Telstra Lodged SR 1-2132761801542, had to switch to mobile network as home internet errored 3 times trying to load the page

  • dinos22 dinos22 (@dinos22) reported

    @Telstra I have a home network with a lot of users and devices, we’re all resorting to limited access via direct devices on our mobile connections. It’s ludicrous that you have a temporary 4G connection modem which is mean to serve limited downtime and you speed limit it severely, useless

  • DawsoFN Dawso (@DawsoFN) reported

    @CatFNBR **** Telstra and Optus tbh

  • Neftoon Peter Dawson (@Neftoon) reported

    @Telstra Tuesday, INT 1-2127592323502, this was the guy that talked to me like I was an idiot, and told me the error I got during the speed test indicating it had lost connection was not related to my problem and not relevant.

  • Neftoon Peter Dawson (@Neftoon) reported

    @Telstra I got 2 gave up after the second one put a “24 hour monitor” on my line and then didn’t call me back. Also don’t fancy going in circles with support telling me there is no issue. I can’t do banking on my home internet because of the connection issues.

  • duncanfine duncan fine (@duncanfine) reported

    @clerehan @Telstra Swans 13 down with 19 to go

  • ItsKialina 𝐊𝐢𝐚 (@ItsKialina) reported

    @CatFNBR telstra SO bad