Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 13: Problems at Telstra
Telstra is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Arumpo, Melbourne, Sydney, Brisbane, Perth, Adelaide, Newcastle, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, Hobart, and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Arumpo
|
Phone | 7 hours ago |
|
Sydney
|
Phone | 9 hours ago |
|
Brisbane
|
Phone | 9 hours ago |
|
Perth
|
Phone | 9 hours ago |
|
Adelaide
|
Phone | 10 hours ago |
|
Sydney
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Josh (@Josh_C90) reported@Telstra Hey so, why are my bills going up in price year on year, because of your 'service', yet we're still getting outages.
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Bwad (@bwad) reported@Telstra You are the most expensive telco by far, when things go so badly wrong, compensation is expected. No network is perfect but when you go down nationwide we expect you to step up and show us you really understand the problems you caused people.
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gh0st (@ghostlead247) reported@Telstra ***** was on vacation during the outage ๐ก
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j boyd (@jboyded) reportedTelstra should never have been privatised. Another one of Howard's monumental mistakes. #auspol
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Jokarman (@jok4r_) reported@Telstra So an apology but nothing to make up for the issues it caused?
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Charlie (@chardidathing) reported@rison99 @Telstra who? it was confirmed the one unfortunate regional case wasn't a result of the telstra outage
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Autistic Frogler (@AutisticFrogler) reported@Telstra >Outsources entire workforce to India >Create national outages >Support staff entirely based in India >Scammers also based in India Telstra: "Sorry lmao"
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Elg (@elg123) reported@SkyNewsAust He friggin apologized even though he really had little to apologise for! Whereโs the apology from the libs re their disgusting actions re Telstra outage?
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Roger D (@DodsonRoger) reported@central01000011 Never had much luck with Voda in Australia. Fiji there great ๐ Havenโt had a good time with Telstra/Boost this week. Bring back CDMA.
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Matthew Oliver (@Mattyo2011) reported@realTomHamilton @Telstra **** it. Iโll just send a reply saying paid and see if that works
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trebase (@_rebase) reported@VoteLewko now they have some grasp of the issue, I'm loving hearing all the free advice from various MPs that Telstra should have upgraded that $22k server, "it's just a no-brainer"...
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Lehmo (@lehmoatlarge) reported@strangerous10 @LNPvoterfail Telstra is the purist definition of the corporatisation of essential services. Itโs not answerable to the public; only its shareholders. Hence we have a problem; and fly by night pollies handwringing isnโt going to fix it..
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Marco Bogaers๐ณ๐ฑ๐ฆ๐บ (@MarcoBogaers) reported@strangerous10 Does Sarah Martin really think such a thing couldnโt happen if the Government owned Telstra? Bad management is bad management. Government is full of bad managers. Technology is constantly changing and such occurrences will happen again - Govt, public or private.
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ChickenGo ๐ฆ๐บ๐น๐ผ (@ChickenGoFarm) reported@SkyNewsAust When Telstra failed to deliver reliable service, Jason Clare MP @JasonClareMP, the Albanese Labor Government's Minister for Education, said: "People could have died." But when @AlboMP broke his campaign promise, Jim Chalmers, the Albanese Labor Government's Treasurer, said: "People will get through it." ******* shameless.
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GEORGE_7 โ๏ธ ๐ฅ๐ฆ๐บ๐ ๐ ๐ฆ๐บ ๐ฅ โ๏ธ (@georgiedons) reported@Telstra I want a months free service ***** !
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Oz Owl (@Ispeek4me) reported@Bigly20 @Caitlen2310 The Guardian asks why hasn't the government acted on regulations since the Optus outage last year? I ask what did the Coalition do about regulations after the Telstra outages in 2016 & 2018? What private discussions and/or guarantees did they obtain from Telstra after those events? In 2018 Triple Zero calls dropped out across 5 states for 10 hours. If it were so simple why didn't the Coalition insist on Telstra installing back up systems? Maybe we need a Royal Commission (joke).
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Dan (@danbengol) reported@daz930 @TerenceMcCart14 Costs for the land from Council. The advertising revenue more than covers the network costs and is a profit centre for Telstra. Since suburban ones would be running at a loss, but under city/CBD highly profitable. Run mix of Telstra and 3rd party advertising.
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theconspiracyanalyst. (@theconspir37711) reported@strangerous10 Telstra has 2,516 Indian based employees. This number includes 1,500 engineering/technology roles and other IT/back-office positions. The issues that Telstra has been suffering over the past few years are software Exporting your product to cheap labour delivers poor outcomes.
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N8 (@nathane10422899) reported@Telstra You still havenโt fixed it , reception is still very slow around Westmead, Hillsdale, Carlton in Sydney.
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Wayne Reardon (@WayneReardon) reported@Telstra Don't worry, we're used to bad service in this country. You should give Aus Post a go next. They are even worse than you lot.
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Poyta! ๐ฆ๐บ (@gxqxxkns5n) reportedGot the corporate bs apology email from Telstra. I laugh when CEO says how serious they take things - but not serious enough to provide credit. FOS.BTW absolutely crap service in Darwin, Kununurra let alone anywhere in between. Looking forward to mobile direct to Starlink.
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Harrar Longberry (@HarrarLongberry) reported@ChristineMilne As long as he can blame Telstra on his wife not being able to contact him, the man is dark down drunk happy
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MercurialJester (ใธใงในใฟ)๐ก| PNGTuber โ ๐ต๐ธ๐๐ฑ๐งโ (@MercJestr) reportedA reminder that for the half-yearly fiscal report of 2025/26 Telstra posted $1.2B in profit. For HALF A YEAR. But the best they can do when their national network is crippled for their back-end ****-up is a half hearted shrug and a milquetoast "oopsie" email.
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DJ Wynyard (@danijeljw) reported@JakeBeer11 @Telstra The credit for outage from @Telstra will only come from thin air ๐
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Tom Kelly (@TomKell9821483) reported@JasonClareMP is on the Sunday Agenda, talking crap again. These thieves are talking about fleecing Telstra out of millions of dollars for the outage. The money will go into the government's back pockets instead of to the communities that lost the connection to the system.
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John (@jrgibson1) reported@Telstra Does this mean you ainโt gonna jack up your prices this year? Or are you going to use this outage as an excuse to charge more??
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Peter von Kittenmask (@vonkittenmask) reported@Telstra Good PR, this. Short term, the outage was a bit of a disaster, but accepting responsibility and learning from it internally is the right way to move on. Crazy that something as simple as NTP can cause a rolling cascade, but that's the nature of the beast.
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tech-net.tv (@mr_internet) reportedI (and assume many others) met with Telstra many times over the years pitching why they needed more redundancy in their network, like my team setup up in the UK, also here in Australia even how we paid for it as a Telco, there and here in Melbourne. Telstra never wanted to spend the money, all about monetary cost vs likely financial risk. Some of the issues were well known. 1) Failure of the Triple Zero (000) Fallback, 2) Centralized "Single Point of Failure" for Time Sync, 3) Total Lack of Sovereign Redundancy for Public Services. @AnikaWells - a good quesition .. "Telstra how many of the known 3 failed systems in this exact incident did you have redundancy in or available but cut funding to, and / or staff, but did not have due to lack of perceived financial risk, eg 000 back up. .. @abcnews
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Land of Stupidity (@StupidOzzies) reportedChinese Hackers are Trained in Australian Universities. If they wanted to Telstra would be down forever plus all other Communications in Australia. China dont need Missiles to wreck Australia. They have an Army of Hackers and there Submarines will rip up all undersea cables .
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Jack Kerouac (@NealCassady64) reported@Telstra Pay a fine ! Or have the emergency taken off you .