Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 01/12/2026 18:25

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Gold Coast, Melbourne, Brisbane, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaGold Coast Internet
AustraliaMelbourne Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • NewyFootyFan Goldmember 💛💙❤️✊🏾 (@NewyFootyFan) reported

    @deeplongstop @Telstra My god you are a king. Just pay the man back Telstra. You’ve treated him like garbage and we’ve all watched it happen in real time on the TL.

  • msalvatore_ M Salvatore (@msalvatore_) reported

    **** I hate @Telstra

  • no_retreatx xNoRetreatx (@no_retreatx) reported

    @Telstra Thx for ruining my day. Nearly 5 hours with no internet on two services (again) in Sydney metro, 3rd World. Your tech guy told me they'd get back to me in 2-5 days. #Telstra sux. @Telstra #Fail . #ScottMorrison fail. @ScottMorrisonMP

  • StrayBeard Talking Beard (@StrayBeard) reported

    @colincopeland2 @Telstra Where?? I don't have a problem and am only on their little brother company

  • abi_tiki Abi Tiki (@abi_tiki) reported

    @Telstra_news @andy_penn Your service is no better, and you’re changing my plan from 42 days to 28 days for the same price. NOT happy, Telstra.

  • Australian_Adam Adam (@Australian_Adam) reported

    @Telstra @TelstraEnt Had THREE solid weeks of outages in the NSW Southern Highlands. Best network in Australia? NO WAY #unsatisfied

  • chaosAether115 Deystr0yer (@chaosAether115) reported

    @Telstra What's going on, last 2 months my internet has been bad and not just the average you guys provide but worse

  • SonGroz SonGroz (@SonGroz) reported

    Wait time for Telstra was over 3 hours and then they disconnected me. Horrible customer experience #telstrafail

  • Julxxx0 Succulent Chinese Meal (@Julxxx0) reported

    @deeplongstop @Telstra Leave? Cancel everything and 🖕🏼

  • cashmeuptoo cashmeuptoo (@cashmeuptoo) reported

    @Telstra Yep 1 time then they went missing and all i got was more lies from different people. You people are a total joke. from experience. ACCC Should just shut down TELSTRA

  • Michael13584052 Michael Mathews (@Michael13584052) reported

    @farthing3 @Telstra What in hell is wrong with you people at Telstra Why are you aggressing us?? and allowing the constant harassment to Renée by your incompetent operatives, and stopping my service instead of fixing your own problems

  • KayeThetimothy Timothy_kaye (@KayeThetimothy) reported

    Telstra will tell you there are no issues.. but 4G and 5G have been seriously underperforming for weeks.

  • P_Glo Phoebe #Raiders4Life (@P_Glo) reported

    @colincopeland2 @Telstra Gungahlin is the worst for any connection!

  • OldCynicalSad 🌸 *UNACCEPTABLE* 🌸 OldCynicalSad 🌸 (@OldCynicalSad) reported

    @CrypdohBot @drsimonegold Darn. Her link goes to Telegram, which is far too complicated for this old woman to figure out. Might be simply my crap mobile internet from @Telstra...

  • myopinion2315 Lenny (@myopinion2315) reported

    Telstra just sent me a survey to complete on their service. #karma #Useless

  • IGTennpo Kizro.FN (@IGTennpo) reported

    @Telstra is there still an outage in sippy downs and if so when will it be fixed

  • Reftlect Reflect Hudson (@Reftlect) reported

    @AsterSola My life story with internet is quite a doozy. Which leads me to Telstra, where I pay a painful $120p/m. The reason I do this is when the NBN does fail (& somewhat often) my modem automatically switches to the 4G wireless network. It's not as fast, but YouTube & games are np!

  • axdc1 charl @return to Sydney (@axdc1) reported

    Why ******** is Telstra acting up, all of a sudden lost ark is unplayable because of lag

  • owh Onno Benschop (@owh) reported

    @TelstraPurple Good that satellite works fine in all the places where Telstra coverage is poor, like most of the Stuart Highway, 100km from Coober Ped or the middle of Perth ... don't even need to use Telstra. Support is so bad that they can't even fix tower interference lasting over a year.

  • OffBeatMammal Offbԑatmammal 🇦🇺😷💉💉 (@OffBeatMammal) reported

    Disappointed to discover just how much better indoor performance I am getting with a prepaid @amaysimAU SIM than my @telstra account. Only picked up the SIM to test a specific problem but been interesting to discover how consistent the difference is

  • grumpyMichael grumpyMichael (@grumpyMichael) reported

    NO @Telstra I DON'T want to "win" tickets to "big events" we're still in the middle of a pandemic, I'm not that greedy or stupid 🙄

  • Julxxx0 Succulent Chinese Meal (@Julxxx0) reported

    @deeplongstop @Telstra Go back to TIO and lodge another complaint mate

  • drewtrucker550 Andrew (@drewtrucker550) reported from Westfield, State of Western Australia

    Hey @Telstra you keep telling us how good your network is and your technology SO WHY CAN’T You STOP these parcel delivery spam messages I get between 1-6 every 🤬day at all hours OVER IT

  • farthing3 Escaped (@farthing3) reported

    @Telstra @Michael13584052 Just thrown another $50.00 for this...$80.00 in 4 days, cos you closed the complaint for M Mathews, no resolution!! You have now put me into financial hardship.

  • badezau badezyyy (@badezau) reported

    @NBN_Australia @Telstra hey guys, I am waiting for the NBN confirm with my provider Telstra that they have completed works at my property (which they did yesterday). Can some please help, this is an actual nightmare.

  • TNorm22 Trevor Norman (@TNorm22) reported

    I was threatened with disconnection if I didn’t sign up for their @Telstra NBN plan - I ordered the NBN. A service #telstra couldn’t provide - so they disconnected me anyway. I’m still being charged for a plan I don’t have #goodbyetelstra #australiaiswhy

  • yohornsby Julie Vaux (@yohornsby) reported

    @Telstra They fixed it remotely this morning I did nnt tell you earlier cod I wanted to see if it stayed fixed They said it was a network misalignment

  • TNorm22 Trevor Norman (@TNorm22) reported

    Day Three without home internet. @Telstra continues to offer no solution for me. I can’t commit hours to a phone call that leads nowhere. I need a solution. One voicemail and one email since filing with their “complaints”. Quicker to sign on with someone else #goodbyetelstra

  • Peter01538016 Peter (@Peter01538016) reported

    @MRobertsQLD @PaulineHansonOz Just going off topic and going back a few years but does it make sense for our government at the time to sell profitable organisations like comm bank and Telstra yet keep this piece of crap the ABC

  • francine3103 franno31 {Francine} (@francine3103) reported

    @Telstra I would like to make a bloody complaint.