Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Glengarry, Sydney, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar, Hobart and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Phone | |
| Glengarry |
Internet | |
| Sydney |
||
| Perth |
||
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Frances Clark
(@Frances44271954) reported
@RoelofBoer @LofayPeter After a long fight .. in the end when that was fixed we moved to optus.. one bill per month never changes.. telstra are still sending bills for unknown charges. I’ve contacted them in numerous occasions they delete the emails then up they pop again
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Greg Blue
(@gjblue) reported
@zozzer1966 @LofayPeter @Telstra Big issues this week with Internet, response from provider "yeah it's just the rain, can't do much about it, but you are due to get fibre in a couple of years" absolutely no care
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Toby.
(@Epigrammist) reported
The telstra 5/4g network appears to be out in Claremont/Cottesloe/Peppermint Grove/Mosman Park. That’ll upset a few wealthy/powerful people. Of course the website says everything is normal.
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Pieter Booysen
(@crouchingkitten) reported
Hey @Telstra we've been through this and I've sent you a photo of YOUR system in store showing I've returned your modem+I've raised a complaint about this: WHY have I received another text threatening me with charges for a modem I do not have? #intimidation #threatening #abuse
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peter lofay
(@LofayPeter) reported
Today’s Telstra convo STICK THAT F*CKIN' PHONE, UP YOUR F*CKIN' ARSE YOU'RE SUPPOSED TO F*CKIN' HELP, NOT MAKE IT F*CKIN' HARD I'M JUST TRYIN' TO MAKE A CALL, BUT YOU'RE JUST BEING SMART SO YOU CAN STICK THAT F*CKIN' PHONE, UP YOUR F*CKIN' ARSE
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Daniel Batt
(@DanielJBatt) reported
@WillowA2 @ChloefromC And if Telstra has problems with the network where you live or the power goes out you just have to starve.
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Frances Clark
(@Frances44271954) reported
@LofayPeter I aged ten years when we were with telstra.. every month the a/c would be different .. every month I’d spend hours trying to get it fixed .. moved to optus never ring them . A/c plan always the same no added charges
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Chips
(@Chips_mn) reported
@MuffinMan2192 @10NewsFirst the Rudd NBN was entirely FTTP - Once the libs got in afterwards they trashed it, bought out telstra's ancient copper network (twice), bought thousands of km of brand new shiny copper (more expensive than fibre km for km and est. ~40 times slower minimum) and used that for FTTN.
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Sebastiaan76
(@sebastiaan76) reported
@Telstra help. How do I get in touch with the team that can manually review eligibility for the 5G Home Internet plan? I have line of sight to the tower and 200Mbps on my current Upfront Data on Nighthawk modem. Surely someone owns this?
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danielle.
(@ForeverWithJoeJ) reported
I don't even have my telstra SIM card yet and I'm already regretting deciding to go with them lol their customer service is driving me crazy
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Robin Bryant
(@Gamakyini) reported
@RansleyEllen @Sandra_Sully Fantastic. I am just in conversation with Telstra management about the failing mobile network in Mallacoota. Closing down for periods and calls dropping out. Wonder if he will visit our beleaguered community with promises.
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Jake Brown
(@browndogstales) reported
@miriamcosic @iiNet Uses Telstra network. Has been reliable for me in Melbourne. They have some cookie cutter plans (like most telcos). Completely BYO phone. As someone who goes between really low use & moderate, the lower plan has suited.
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danielle.
(@ForeverWithJoeJ) reported
Placed a prepaid sim order with @Telstra on the 15th… they took my money but I never got my order confirmation email. Now I’ve been on chat to their customer care and they have no record of my order or me…gotta love them making me regret choosing them before even getting my SIM
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𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻
(@RoelofBoer) reported
@Frances44271954 @LofayPeter We needed phone coverage over wide area. Only Telstra could do that. But I guess I am lucky. Been great service since.
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Jake Brown
(@browndogstales) reported
@miriamcosic @iiNet Sounds more like an iiNet issue than Optus. I haven't heard anything about Optus closing. iiNet was bought by dodo (I think) some time back & has gone downhill since. We moved to Belong (budget Telstra subsidiary) & it's worked well. Very easy to port across.
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DevOpsCats
(@DevOpsCats) reported
Internet has been a bit flaky off and on for a while, just discounted it to being a "rural member"... Got a call from Aussie Broadband, they noticed and booked someone from NBN to come out and have a look tomorrow afternoon... Definitely something you'd never see Telstra do...
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Lyall McDonald
(@epmdota) reported
Still no stream today, internet is not working well enough, cant stream on 0.3Mbps. Telstra still giving me terrible service. 'Yes, your line is terrible and we'll just watch it be terrible for the next 48hrs and not do anything" @Telstra
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Pieter Booysen
(@crouchingkitten) reported
@Telstra Complaint raised 14/04/22 no resolution yet: complaint # in our DM's NOT impressed with Telstra's behaviour: I was polite in raising the issue, taking time off to investigate issue in your system at your store and providing sufficient info for this to not happen again.
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Calla
(@antcalla76) reported
@Telstra Also can you please advise the best avenue to make a formal complaint. I have been trying to get my Foxtel from Telstra sorted since the start of February and every time I think it’s sorted another issue comes up.
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duroppu charming 🐨👃
(@duroppucharming) reported
@Telstra if you don’t fix my internet right now I will come and I will pee on ur HQ this is not a drill
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Brent A. Martin
(@zeitgeistlondon) reported
@Telstra when will prepaid overseas roaming be available? I jsut had a ridiculous "chat" with your "help bot" that said it is coming with a "new version of this will launch mid-2021." - long gone. Whats going on please?
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💞❄Tracey❄💞
(@traceym6600) reported
THIS IS WHY I WILL NEVER USE TELSTRA 🤬🤬🤬🤬🤬🤬🤬🤬
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Patricia Vercoe
(@PatriciaVercoe) reported
What the point of encouraging people to live down south, if banks & Telstra , and other shops are leaving?
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kermi
(@Kermitron) reported
I think the scammers are using me to train new staff. Just had a call where it took about ten seconds for the person to put on their headset or whatever. When they started their spiel they got as far as "this is [name] calling from The Telstra" and then it just cut out.
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Nash Todd
(@nash_vision) reported
@Telstra I tried to stay with Telstra. Had a technician booked to check my outage issues. They never came. Just said the issue was resolved via text. Great customer service. Have now moved companies. Useless #telstra #nbn #internet
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𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻
(@RoelofBoer) reported
@Frances44271954 @LofayPeter Interesting. My business account is with Telstra. Phones, Office 365 and Internet. Account Manager at local Telstra Business Centre. Faultless service for 20+ years.
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Craig Rodgers
(@Craigrodgers1C) reported
stay away from these frauds @Foxtel. In bed with @Telstra and make it impossible to cancel subscriptions. Terrible. How many others out there?
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Jordations mum
(@FnGrJoeBdnsWife) reported
you call the emergency number anywhere in the world and they can help you. You call 000 here and its worse than telstra @ScottMorrisonMP
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Phil Hassey
(@PHassey) reported
@servantofchaos All part of Telstra’s ongoing stealth mode for the 20 year renewal that never happens or ends
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Tay
(@taytay_gay17) reported
@Telstra I’ve been having issues with the connection on your modems, all across SA people are struggling with connection issues, please have someone on that asap i need it to apply to jobs n stuff