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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Cook, Sydney, Tullah, Brisbane, Mangalore, Dubbo, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, and Bunbury.

CityProblem TypeReport Time
Cook Phone 3 hours ago
Sydney Internet 8 hours ago
Tullah Phone 14 hours ago
Sydney Internet 1 day ago
Brisbane Internet 1 day ago
Mangalore Wi-fi 1 day ago
Full Outage Map

Community Discussion

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • deniseshrivell
    Denise Difficult-Shrivell (@deniseshrivell) reported

    The Albanese Govt is clearly trying to shift full blame to Telstra for the outage - when it's actually both major parties who have set the regulatory frameworks which allows Telstra to operate #auspol

  • ausnotes
    Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported

    @88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.

  • marita_culita
    Rozvi Princess 👸🏿 (@marita_culita) reported

    Since yesterday this network has been terrible. While at work it happened again last week. It was down completely. What is going on with Telstra 😭

  • SchoonerLita
    💧Rodent. #Goyim. UpScrolled @Thornintheside (@SchoonerLita) reported

    @jaraparilla @TimLooker @ABCaustralia Same, Telstra always had tidy cabling and the best server rooms. Everything was planned and well thought out. All the others had either ups issues or suffered from old gear or spaghetti cabling. I believe they're buried in OHS these days, too hard to access.

  • BritIndividual
    DespairingIndividual (@BritIndividual) reported

    @Telstra My internet was offline for 12 days (unrelated to recent mobile outage). I was repeatedly told by the techs that I would receive a proper refund for the mussed time. You have now only offered $14 and your support chat keeps closing the chats!

  • Russputin2
    Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported

    @skyeliner The Telstra fail over dodgey time clocks, sounds a lot like the Y2K bug, (that failed to turn up) 26 years too late.

  • maddy_el
    Dr. Madeleine M. zzzz 🎀 (@maddy_el) reported

    @MikeCarlton01 @Telstra Don’t believe they did nothing but they were far too slow to respond. When the risk analysis says the problem is urgent, don’t faff around

  • punishedmonet
    $100,000 crab (@punishedmonet) reported

    @Butterlegs_ Ye that’s why I got it tbh, thinking if I ever do my regional trips I’ll cop a basic Telstra just in case and 5 years later well lol. That said I think they’ve expanded their network bc I was down in new norcia and a few other ruralish places and my cover never dropped so perhaps

  • ChickenGoFarm
    ChickenGo 🇦🇺🇹🇼 (@ChickenGoFarm) reported

    @SkyNewsAust When Telstra failed to deliver reliable service, Jason Clare MP @JasonClareMP, the Albanese Labor Government's Minister for Education, said: "People could have died." But when @AlboMP broke his campaign promise, Jim Chalmers, the Albanese Labor Government's Treasurer, said: "People will get through it." ******* shameless.

  • Phillip58377964
    PJ (@Phillip58377964) reported

    @MikeCarlton01 @Telstra Hmmm well they are descended from the Post Master General in 1975 when they became Telecom, then privatised in 2006 and became Telstra. They haven't really screwed up since that time. Customer service may be abyssmal but the national framework has operated well in a big country.

  • kanethesaint
    K•A•N•E (@kanethesaint) reported

    @QBCCIntegrity @OMGTheMess Interesting timing when the Indian PM comes to Australia the same week Telstra has an outage!

  • buzzingburner
    B. B. Bubble Bro (@buzzingburner) reported

    "The cause: a timing node, an unglamorous boxes that tells" David Swan on the Telstra outage CBD Columnist pg. 7, Businnes Editor pg. 5, Technology Editor pg. 4. I'm sure I could find more throughout but I would rather not read more of a paper edited so poorly. 2/2

  • Van_Der_Roberts
    Steven Roberts (@Van_Der_Roberts) reported

    @JacintaAllanMP God you’re a ******* mess lady. So quick to come down hard on Telstra and divert attention away from your absolute shambles of a government. At least they’ve been reliable for the past few years which is more than I can say for you!!

  • Democracy_Duck
    Anonymous Democracy (@Democracy_Duck) reported

    @TruthdriverOn Seriously this is the fault of privatisation.. Telstra when privatizing promised that no services would be affected and that triple Zero would be a priority.. Telstra earns billions and they can't provide the one service we need LNP sold Telstra so it's their fault

  • dfordavidmel
    Lassiter (@dfordavidmel) reported

    @TimLooker @ABCaustralia Since privatisation Telstra has got rid of most of its technical staff and focused on ways to squeeze consumers harder for profits. They have consistently and brazenly ignored their service obligations and treat Australians as mugs. Thanks John Howard you evil prick

  • Berts_Folly
    Rob Ryan (@Berts_Folly) reported

    @winty1976 @blowingtom2 @Kerrynne_Liddle It's odds on that many Telstra executives face serious questions about the outage. People 'test driving' or other 000 emergency system indiscretions will inevitably attract scrutiny during this period.

  • chromed_ego
    chromed_ego (@chromed_ego) reported

    @ausgov now you can blame India for Telstra outage

  • RossIsAWriter
    Ross Hamilton (@RossIsAWriter) reported

    @FeathersMcGee The same Tesltra that has made all customer data available to over 400 corporate partners and Telstra users are not allowed to refuse disclosure. But catch a retailer accessing Telstra data to engage in pressure sales on an an elderly, vulnerable customer and T dont want to know.

  • MlsMichael
    M (@MlsMichael) reported

    @curious_paul @KatyKray73 the stupid **** is a Labor voter its an Albo **** sucker The **** actually believes like a typical dumb ******* Labor voter that the Telstra outage is not a government governance fail The stupid **** blames share holders. Its a ******* imbecile

  • Qldaah
    David Marler (@Qldaah) reported

    Listen to me. Telstra CEO Vicky Brady losing her job might make you feel better but it won't help improve the system. I've seen this scenario play out multiple times throughout my ITC career. Someone else comes in & it's Snakes & Ladders. Listen to the technicians. #auspol

  • Antony_Clements
    A Wheelie Fungi M.Ci🚹♿ (@Antony_Clements) reported

    @MikeCarlton01 @Telstra That would be vodafone followed by optus and then telstra. Before anyone comes after me, vodafone went down for several months in 2010/2011, optus had a data breach in 2022 that affected nearly 10 million customers. Telstra just inconvenienced people.

  • bazzacc2
    BazzaCC (@bazzacc2) reported

    Telstra: it was a software issue..... The rest of Australia: It's your software & you manage ********* 🤔🤔😡😡😡😡😡😡😡

  • cindersokeeffe
    Bridgette O'Keeffe (@cindersokeeffe) reported

    @strangerous10 Telstra should never have been privatised and we should "Compulsorily Acquire" it back & nationalise it !

  • BeeYenChan
    BeeYen (@BeeYenChan) reported

    The government’s big idea for fixing telco failures? Slap them with a $7.3 billion spectrum renewal tax — almost double what Telstra considered fair value — then threaten massive fines for triple-zero outages. Gartner analyst Khurram Shazad said it outright: this can do the opposite of strengthening resilience. Telcos are already stuck with stagnating revenue growth. These inflated spectrum fees just crush their margins harder. So they do the obvious thing under pressure. They stop spending on actual redundancy. No secondary backup power systems at base stations. No automated routing failovers. No diverse fibre backhaul paths. Capital expenditure gets deferred instead. The core network becomes brittle. One software glitch or timeserver ****-up and failures cascade into proper disasters. High spectrum costs simply extract the economic surplus from the sector. Networks look faster on paper because of the shiny new bands. In practice they are significantly less resilient when it actually matters. When the next outage hits and the “improved” networks fall over anyway, who gets the blame?

  • wedemandareply
    M (@wedemandareply) reported

    @Telstra need to sack #VickiBrady because she’s a walking contradiction. She admitted they knew about the time-keeping vulnerabilities but didn’t bother addressing them, that directly undermines the her claim that public safety and 000 service lines are Telstra absolute priority

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra All Tesltra customers need compensation for the outage - the phone bill for that month period needs to be waived and a payment of about $500 given, Vicki Brady is on $8 million a year!!!!!!!!!!!!!! CUSTOMERS SUFFERED A LOT WHILE SHE WAS PLEASURING HERSELF OVERSEAS.

  • driver_x_oz
    Driver_x_oz (@driver_x_oz) reported

    @Anneeokeefe Really? So you have no idea how this works? Yes Telstra designs a solution to a design brief or tender. Yes it should provide a resilient solution but the ultimate responsibility lies with VicTrack as they accepted the system. And yes they should have foreseen and tested for this

  • Totally4yeah
    Mr.MojoRisn (@Totally4yeah) reported

    @WInsufficientia Telstra may be a private corp, but Albanese’s Labor government literally contracts Telstra to run Triple Zero — the federal emergency call service. That’s why ACMA and the Triple Zero Custodian are investigating right now, and why Labor can hit them with up to $30 million in fines. Your history lesson is sloppy: partial sales started under Hawke/Keating Labor, final tranches under Howard. But that was 20 years ago. Albanese has been “fixing the LNP/PHON mess” since 2022 — and the result under his watch is a software bug that wiped out 600+ Triple Zero calls, stopped trains, triggered hundreds of welfare checks, and may have killed someone. Blaming 1997–2006 ghosts while your government fails to enforce basic oversight on critical infrastructure today is pure deflection. Stop whitewashing another Labor failure, puppet.

  • grtdane
    Dane Trethowan (@grtdane) reported

    @TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.

  • genuine_m_
    The Genuine ███ (@genuine_m_) reported

    I can't help wondering what the connection to the Telstra outage was as well.