Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 18: Problems at Telstra
Telstra is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Perth |
||
| Sydney |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Aroha Groves #Always
(@aroha_groves) reported
@Telstra are just mucking with us now in this already isolated outback NSW town. Another example of the sub-standard service which results from privatisation. And don't bother replying when you can't actually assist. #auspol
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Ria - Sad Girl Autumn Version
(@MrsBker) reported
Email 17th June confirming @Telstra disconnection is finally underway after 3 months of phone calls. Today we got another bill. I am so damn tired.
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Brandon Taylor
(@bttaylor24) reported
@cryptocom your customer support and policies are worse then @Telstra. Atleast they read my messages instead of sending generic replies!
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Micky.G
(@MickyG007) reported
@Telstra Thanks for the reply back. There is an outage in our area. Apparently it be back on by Wednesday. Not sure how we are to work from home and my teenage daughter is to study for her #HSC trials. Any ideas how you can help with all that #telstra?
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Andy Craig
(@Ancray) reported
Telstra and NBN is nothing but a joke. 5 weeks in and still no connection to the network. The problems here are due to years of infrastructure neglect from privatisation and a half baked NBN roll-out from LNP. Time to try 5g from one of the others.
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Yvonne
(@YBartolovic) reported
Some outages today @telstra ? Anyone else? Slow or out. 4/5g device. Have restarted the device. Ok for now. Couldn’t access the outages page cause well was out
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mothman. / Eli
(@mothmanthemoth) reported
from
Ballarat North, State of Victoria
@NeptunianDreamz Even Telstra's kinda stinks these days. Went down to the Bellarine Peninsula this weekend and there were so many dropouts.
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Steve King
(@steveathon) reported
Update. After 3 days of trying multiple times I am still unable to unrestrict my @Telstra service. Now the "report payment" screen just errors.
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Mitch
(@Mitch_it333) reported
@Telstra I'm talking about when you call the Call centre for support. Every call centre staff should send a verification code to the Customer so they can only ask name and DOB. Nothing else. Not phone number, address etc when Call staff were from India they asked for 5 pieces of ID.
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Kerrie B
(@wheels002) reported
FFS, Telstra internet not working again. @telstra I can’t go through the nightmare of 3 weeks ago again.
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Jase W
(@jayemmdubblu) reported
Who’s going to follow @Telstra s lead and bring their call centres and other service support jobs back to Australia?! Surely Qantas can…and oh oh oh…what about Pacific Brands? Remember when they sacked hundreds of manufacturing jobs? Bring it all home.
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cocktortureYT
(@cocktortureYT) reported
Still cant understand how telstra manages to completely ignore its customers at this point im kind of impressed how their service is this bad.
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Steve King
(@steveathon) reported
@ok_lyndsey Ok @Telstra has officially replied and said that you can only call 132200 (their closed call Center) and 000 on a restricted service. Not even the SES!
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Manu Herold 🐭
(@m_a_n_u______) reported
—> UPDATE <— my internet connection is suddenly working again. No technician had to come by to fix anything on my hardware or home connection. My neighbours didn’t experience any issues with the internet. I am waiting to hear back how Telstra fixed my internet connection.
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Australian_6 🇦🇺
(@StuartMediaNews) reported
@Telstra Got through on the link you provided. Payment made. Appreciate your help.
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Charlie Valentine
(@Sweetliltreat) reported
*Little note* For some reason my phone is not receiving texts from Telstra for the past 24 hrs ~ Hoping to fix this tomorrow, sorry if I haven't gotten back to you xxx
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Micky.G
(@MickyG007) reported
Great day to have a @Telstra internet outage. #SydneyWeather #sydneywildweather #telstra
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Jonty
(@BadTasteFPS) reported
@Riskit4TB @Axer0nta @XboxSupport Just out of curiosity which isp is everyone with? Cause I’m wondering if there’s f*ckery going on specifically with Telstra users, cause I vaguely recall something like this happening once before regarding some service acting funny just for users of a certain isp here?
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Anne Carlin #WeAreAllPRGuy
(@sacarlin48) reported
@KiwiFunknuckle @CharmaineTT I have a $15 plan with Aldi with 3g data. It fully rolls over and never gets wiped out. I've now got about 17g to play with. I used to pay about $60 with Telstra. Love it.
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Ash ☁️
(@ashkbne) reported
@jessmcguire What?! Twitter is the best way to get **** done. I only have twitter to whinge at Telstra and companies with other bad customer experiences 😝
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Jonty
(@BadTasteFPS) reported
@Axer0nta @Riskit4TB @XboxSupport Yeah now that I think about it more, it was a psn issue specifically just in the ps4, like early last year & specifically for Telstra users I believe? It was very specific & very weird, & from what I remember it took awhile to be fixed so 😕
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Australian_6 🇦🇺
(@StuartMediaNews) reported
@telstra for 3 bloody days I have been trying to pay a bill. 3 days of error messages. Tried the ‘help’ link in the app cant get past the bot. Tried calling 132200, on hold for over an hour before giving up. Every damn month it’s the same issue. 1/2
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Bird
(@Raiicrow) reported
Telstra can eat the biggest most unadulterated bag of ******* objects because it's been MONTHS after asking for a solution and 'UwU we can't do anything about this' Meanwhile NO-ONE but myself is using the net and HAHA WHAT IF PING WENT TO THE ******* MOON?! THAT'S FUN RIGHT?
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Australian_6 🇦🇺
(@StuartMediaNews) reported
@Telstra Apologies for venting. Just gets frustrating when payment links don’t function and the problems that that issue cause. Many thanks for resolving this for me.
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Louise Middleton
(@LouiseM6531) reported
@aldimobile Aldi mobile is worthless in country QLD...no reception anywhere along A6...it's says it works on the Telstra network...clearly not true...no reception in Richmond
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Trisha_is_back
(@Trisha_is_Back) reported
@VaxxedCynic @LennaLeprena @piggywasadog So many are scam calls. Ive actually turned down the volume on my landline so i cant hear it ring. Just keep in case of mobile probs. So many faux Amazon, Telstra and others add to that realestate agents to see if I want to sell house. Im done with it. Mobile is best anyway
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cocktortureYT
(@cocktortureYT) reported
@Telstra Nah dawg we had like 6 people over to fix the problem but they did nothing
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Jason Arnold
(@obliviousgeek) reported
@Telstra Just tried that, they can't help me until they verify my identity by sending a code to my phone, which obviously doesn't work. Please escalate this as it's ridiculous - I can check my email but they won't send a code there.
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Australian_6 🇦🇺
(@StuartMediaNews) reported
2/2 Tried calling again today, got as far as the bot, then a ‘Sorry all Call Centres are closed’ call ended. One of these days Telstra will get their **** together, though I shouldn’t complain about their Customer Service because there is NONE. @Telstra
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BGL. 🇮🇱🇺🇸🇦🇺 Bill
(@BGL66) reported
@StuartMediaNews @Telstra Forget Telstra and forget bills. Get prepay ( not with Telstra) and never pay a wrongly charged bills. Telstra charge way too much for their prepay, way more than for their contracts.