Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (32%)
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E-mail (8%)
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Wi-fi (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Newcastle, Adelaide, Sydney, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry, Horsham and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
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| Brisbane |
Phone | |
| Melbourne |
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| Newcastle |
Total Blackout | |
| Brisbane |
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| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Wiltop (thatParadox)
(@thatparadox) reported
@Telstra honestly, how did you **** up so bad that when I scheduled to move my internet you tried to disconnect my parents internet when we're on completely separate accounts!?! Then hours after I cancelled that job you called my parents about the move??
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Tegan 😈
(@abruptdragon) reported
Hey @Telstra Is there anyway I can have a team member call me ASAP. I have a ticket in with the ombudsman about you cancelling my order 3 times after it’s processed. Now you’ve ported my number across to Telstra to the wrong plan. I’ve tried online chat but no one can help!
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Aleks Witko
(@alekswitko) reported
After a decade break, I tried #Telstra again. Already regretting it after 1 day. Poor service, false promises and nothing but disappointment. How do they do it!?
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Wiltop (thatParadox)
(@thatparadox) reported
Honestly @Telstra why is every ******* thing such a chore with you!? They make it next to impossible to find the number to call because the call wait times are so long. If you didn't **** up so often perhaps people wouldn't need to call so much!
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Jennifer Weinstein
(@JennyWeinstein) reported
@Telstra Utter incompetence @Telstra - taking my business elsewhere.. because “life is too short for Telstra’s tech support” idiots!
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Pedro Aron♦️
(@PedroAron6) reported
@TheMisterEpic1 @Telstra yeah but here in brazil its kinda worse because of the pandemic, many services have lost speed because of the demand, it loses speed at rainy days, and even stops working quite often on those, providers are only obligated do give 80% of the service; extremley expensive as well
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TheMisterEpic
(@TheMisterEpic1) reported
You guys want to know how bad Australian Internet is? We are FORCED to upgrade to NBN with @Telstra and pay $110 for the same internet speed we have now (we were paying $100). But guess what, if you are a NEW CUSTOMER you only have to pay $90. Great treatment of loyal customers!
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ChrisBBacon3
(@ChrisBBacon3) reported
@georgesbasin @joshburnsmp @Smile__Petal 1. Does not mean they are related 2. They wont understand. Fake Telstra, NBN Amazon ring people everyday and others open their male. Would be an issue with any communication If they were mentally ill they were smart enough to pick up welfare plus a job.
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Ben
(@iB3nji) reported
4) I call Wollongong Telstra Store & ask if I could change my order to a physical SIM & activate it in-store. They told me YES & made me an appointment at Shellharbour Store. I arrive, they couldn't find my order, after over 1+ hours I was told "we can't help, sorry"
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Jennifer Weinstein
(@JennyWeinstein) reported
@Telstra You don’t take customers service seriously at all! What a crock of ****! #badcustomerservice customer service at Telstra is an oxymoron. Don’t use @Telstra
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AngryNana
(@AngryNana4) reported
@Biggy1883 Yep, sometimes I even get to talk to the scammer on the other end. I tell them I’ll just go get my husband to speak to them as he works for the tax office/microsoft/Telstra. They hang up immediately and calls drop off for a few weeks til new scammers join the company.
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TheMisterEpic
(@TheMisterEpic1) reported
Even worse is that we have been using @Telstra for 3 years, and they can't even offer us a deal, forcing us to pay MORE for the same Internet! The same trash internet which is so slow that I can't even stream! Do not go with @Telstra if you are Australian!
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Theepan
(@theepan2000) reported
@Optus Sorry, You need to become a leader in the industry like Telstra for me to say Yes.. Improve your coverage, speed, innovation, customer service etc.
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the tip rat
(@thetiprat) reported
@Telstra I still can get nobody to help me endless chats and messages all just say we are busy and will get back to you within 48 hours but never do and now I have overdue accounts that I can’t see nor have the ability to pay.
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Shell 🌼💚
(@itis_michelle) reported
Hey @Telstra... My nbn keeps dropping out ALL DAY and the modem is not kicking over to 4G. What's happening?!?! And do not make me use the message service to find out!
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Wiltop (thatParadox)
(@thatparadox) reported
Seriously, every ******* interaction I have ever had with @Telstra has involved waiting for an absurd amount of time on the phone (often more than once) for **** that should just be easy. Stop being incompetent, stop funneling your billions to investors instead of support.
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Alan Double
(@AlanDouble) reported
@Telstra Updated my plan to Google Pixel 5 w Redeemable Hub Max. Code never came and have now contacted support 5 seperate times with no code and no resolution. It is a joke and this online only support is terrible, they are useless. THE WORST customer service experience
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Rhys John McKenzie
(@mckenzie_rhys) reported
@Telstra "You will have to take our word on the fact the connection date has been set at 23/11 and your service should improve after that." -Telstra The 25th today and it's still not activated
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DennisB
(@Offspinner11) reported
@Telstra Used every kind of way to contact #Telstra, incl App because my #Foxtel is down. No known outages but still down. Turned off TV and modem and turned back on again. Still not working. App contacts just not working either. #telstra has to be better than this.
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Errin Pritchard
(@Errin_Joy) reported
Hey @7plus fix your your app out It signed me out and won't let me sign me back in to watch shows, it keeps going back to that stupid code on my Telstra TV
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vRifty
(@vRiifty) reported
@TheMisterEpic1 @Telstra NBN isn’t in my area, down and upload speeds are 200-500kb/s @Telstra is garbage
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Bill Journee
(@mr_billiam) reported
from
Melbourne, State of Victoria
@Telstra not sure the “your only option to contact us for support is asynchronous messaging” play is really a premium service offering. My cable internet is broken & I get to play the waiting game for someone to reply...
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Brian | Artist ~ Father ~ Lover
(@brrrianGrr) reported
@Telstra why is my 4G so slow right now? I have two phones both Telstra and both internet speed test is connecting at 0.2mbs. Both have not exceeded their data plan limits. Please help!????
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Jennifer Weinstein
(@JennyWeinstein) reported
@Telstra You should take mental illness seriously - you certainly don’t take customer service seriously 😒 my tweet was a PSA for anyone that might be suffering b’cos dealing with your company is only going to make it worse!!! #customerservicefail
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Annette Hughes
(@net_hues) reported
@RedfernMichelle @Telstra @andy_penn I had the same problem. Ended up churning to Optus & Foxtel direct. Sadly after a few years Optus gives similar poor service*. Next stop probably TPG. * Upside is I had some great fodder for a paper I just submitted at/to Oxford!
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Lachlan Murphy
(@LachieMurph) reported
For the last week I’ve known and reminded myself every day that I need to pay my over due Telstra bill But I just don’t... **** I’m annoying.
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Steve O'Loughlin
(@OLoughlinSteve) reported
Howdy @Telstra . How does one go about disconnecting one's home phone? I have gone around and around on your God awful website and can't find out how. Or maybe that's you cunning ploy?
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aleister
(@slugwithteeth) reported
I've happily recommended @Telstra for years, but the ridiculous runaround I've been given with their @Xbox All-Access has been beyond ridiculous. Misinformation, employee stuff ups, hours on their support app, all for them to say they have no solutions. Incredibly frustrated.
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RSR
(@RSRMars) reported
@garydlum No actually great news now! Telstra modem arrived today & works a treat. So now gotta go back to office works and take the other one that's not working back - fingers crossed I'll get a refund. Pity it didn't come earlier so I didn't up my phone plan! Oh well. I need CFS alerts!
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sami peachey 🍑
(@PrincessPeachey) reported
@Telstra your telstratv signup is entirely cooked. the email verification link sent to my gmail account never completed the rest of the verification process. i tried 3 times. the link sent to my hotmail worked, but now i can't log in to my new account.