Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 19: Problems at Telstra
Telstra is having issues since 04:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Perth, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dan southey
(@DanielSouthey1) reported
@Telstra my Service keeps dropping out, calls remain working for 3-6 seconds before “call failed”
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Salty
(@_salter70) reported
@Telstra doing it that way it wants another layer of security that’s after entering ID and password, the problem with that is I’m not home atm and that layer wants to send code to the other phone and email, seems to be more difficulties these day for such a simple request or procedure
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Snowy Rains
(@SnowyRains28) reported
@GameGeniPrime @Telstra There’s not 1 store selling it haven’t had any supplies since launch of both except Xbox series X now there’s never been a shortage of S though. I also don’t count scammers and a place to buy them
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Hugh Macague, 3m Dreamer
(@HMacague) reported
@HamishMcCormic2 @Telstra It’s bad when I’m surprised a call doesn’t drop
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Leigh-Chantelle
(@leighchantelle) reported
@Telstra @Foxtel Alex sorted everything out on Monday afternoon. However, Dad kept getting calls throughout the day yesterday. I spoke to someone last night and I'm not sure why they needed to call and confuse the situation. I will be making a complaint about the whole process as it was trying.
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Aspen
(@djaspen94) reported
@RoadknightThe Dealing with Qantas and Telstra is like a war of attrition, they rely on us giving up. Unfortunately for them you and I remember when companies survived on good service. If you had a problem you were put through to the manager, now they hide from their customers. Go get 'em RK!
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Every Day A Story
(@everydayastory) reported
Massive issues with @Telstra mobile today. Not able to make or receive calls without them dropping. Mobile data all over the place. Any update on issues? Have plenty of other friends having similar problems today
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autothrottle ✈️ 🇦🇺
(@autothrottle) reported
@LanaMurphy @Telstra That’ll be minor compared to the issues you’ll no doubt face in the future when the battery gives up…..now that’s expensive on your wallet and the environment to fix…..also prey it doesn’t catch on fire in your garage….they couldn’t put it out if they wanted to…😳
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Zooz
(@zozshe) reported
@Telstra Hi, I am overseas now. My sim card doesn’t work here it shows “No service” how to fix it? I’m not able to receive any call or messages.
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Devin Nunes' Calf's sister
(@ozozwatch) reported
@MadamEarth I heard Telstra in trouble as Oz text message volume now negligible.
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Lee Williamson 🌸🇦🇺🌸 B.Soc.Sc
(@tigerwilli85) reported
@cellblock3138 Call the Ombudsman now. Lodge a complaint. Also ask Telstra on Twitter for help. The service you have received sux.
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🇵🇭❤️💚✌🏼👊🏼
(@SaraAll2028) reported
@MinguitaPadilla that's about to be seen if he can tell directly to the 2 giant telcos to improve their internet service ang lower their rates... and stop lobbying to the Congress to prevent other telcos that wants to enter business in the Ph just like what they did to Telstra
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Wil
(@willl81) reported
.@Telstra need to get act together. Sends me email 2 months ago to tell me that they are enforcing changes on me. And when I call to update and cancel I'm told I need to call back 2 more times for packages to update before I can cancel? #facepalm
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Aaron Wallis
(@d2kagw) reported
@everydayastory @Telstra Glad I wasn’t the only one with the issue. (I had dropped my phone minutes before the issue started so though it was hardware 😬)
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Real #ItsTime Robin 💉💉💉💉 🌻
(@mahootna2) reported
Hi @Telstra Smart Modem Gen 2 is still indicating 4G failover since yesterday in 3850 but 4G speeds seem to be much faster than the usual 6/1Mbps. Is this a known outage? It’s not on the outages page. Thanks
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Steve Smith
(@tarkasteve) reported
So, @Telstra have broken roaming for prepaid customers. Completely; not even receiving texts. This breaks access to online systems like banks when overseas. Replacement to come "Late 2022/early 2023". This is a breach of trust IMO; first job when I get back is to ditch Telstra.
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Robert Hudson
(@manaz_d) reported
@Matt_Tulk @Telstra I've been on post-paid for years. I've generally been willing to pay a premium for their network coverage, which has been a boon for my work. Lately though, coverage is patchy at home (we moved ~15 months ago), and I was forced onto this AutoPay garbage...
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Grant Elliott💧💉💉💉
(@Vanroon) reported
@Magpie1954nBird Change provider. I had no end of issues when a Telstra customer twenty years ago. Got onto another (Optus iirc) to provide phone, fax and internet. After a certain number of breakdowns through them, Telstra as lessor became subject to penalties. Win, win.
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Mike Lazarus 👹
(@GLComputing) reported
@Telstra @NBN_Australia @Foxtel They finally got it fixed a bit before 6 am... That's six hours down and it never hit the outage page. Not sure why you even have that page on the site. I've never seen a non-planned outage get reported on it. At least, not since cable was a Telstra beta product...
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Robflyte
(@robflyte) reported
@trashyhonky @AmexAU I get that quite a bit, and I don't know if they are legit. It has often been "Telstra" saying I have a problem with my account (which I actually did) and I had to verify who I was. My reply is asking if they verify who they are and why don't they just fix the issue. Then hang up
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Falcon Jones
(@BitcoinFalcon) reported
@cjoye I find this so funny, Bitcoin is down roughly 40% for the year whilst Netflix, Shopify down 70%, Amazon, Telstra down 35%, Meta down 40% and Google down 25%. Anyone who has done any in depth research into Bitcoin knows it’s more than a viable alternative and isn’t going away
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Grassbyside
(@grassbyside) reported
@cellblock3138 Telstra has been sacking staff left and right for stab mandates. They have a woke culture while hiding their boys clubs BS. They're blackrock/Vanguard, they treat their customers like **** and ATMs. Plus they are the most expensive in the market. Why are you with them?
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Mike Lazarus 👹
(@GLComputing) reported
@Telstra @NBN_Australia @Foxtel It's most annoying that Foxtel always seems to know, hours before Telstra support
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Baron Von Marlon
(@Von_Marlon_) reported
@LanaMurphy @Telstra Yes!! Phone calls cut out after 5 seconds. Happened two seperate occasions and after 5 calls each time we gave up and emailed each other.
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Hayden
(@cashy_93) reported
Anyone else having issues with @Telstra calls going to “call failed” every 5 seconds? #frustrating
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Mike Lazarus 👹
(@GLComputing) reported
Another damn HFC cable outage brought to you by @Telstra and @NBN_Australia
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Barbara Jents
(@BarbaraJents) reported
@cellblock3138 @Telstra Gees so sorry to read - the key word is Telstra - why are they always problematic? So many people have had problems with them -
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Robert Hudson
(@manaz_d) reported
@Matt_Tulk @Telstra Telstra were not wholesaling parts of their network to resellers, though I believe that changed recently...
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Salty
(@_salter70) reported
@Telstra just spent half a day with no resolution trying to get my points from my mobile account transferred to home account,normally this has been a quick easy”instant transaction with 24/7 chat.But today now they say it’s done but will take 5 to 7 business day to go though WHY
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Mike Lazarus 👹
(@GLComputing) reported
@Telstra @NBN_Australia @Foxtel Wish someone at Telstra would get the outage page to automated