Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (34%)
-
Wi-fi (10%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Townsville, Melbourne, Mandurah, Brisbane, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point and Mallala.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
TV | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Townsville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra Plus I don’t believe from an ethical standpoint that it’s ever wrong to ask a human being to review a behaviour that is fundamentally unethical, even if it was mandated by a bully boss. The opportunity to reflect on the ethics of their postilion may help them begin to heal.
-
Lynda NoReally☘😷🐴🐕
(@LyndaO14) reported
@RandaltsRandal I think you're safe enough, if it was Telstra, they would have returned your service call in about 6 weeks.
-
Patrick Martin
(@pjournomartin) reported
UPDATE: Telstra & Optus mobile service is back.
-
maddy
(@maddy_csgo) reported
@Telstra @ALDIMobileAU Hi Wollondilly area have been 3 days without service or internet now. This is really becoming beyond a joke! No data for days, no service to make calls, have not been able to text message out either, no post on the outage of 2573 Fix your ****, please, FFS
-
Beeraclock
(@deannej50) reported
@RandaltsRandal Same diff. Telstra ain’t too good at protecting us farm this ****.
-
Kim Anderson
(@kimswca) reported
@Telstra 1. Telstra App tells me to call re troubleshooting steps on a previously reported fault. 2. On first call, after waiting in queue, just get told to hang up and call again (?!) 3. On second call, am promised a call back, call back comes but then auto hangs up on me. WTF?
-
Tracie Griffith
(@ettsettery) reported
@Telstra Well I lodged two written complaints about it today. Made two phone calls. Over an hour on the phone to Telstra support, got nowhere. All that effort and nothing achieved. I’m too angry to deal with you. I’ve lost count how many times I’ve been in this position. Telstra stinks.
-
Offbԑatmammal 🇦🇺😷💉💉
(@OffBeatMammal) reported
@Telstra after spending an hour today on the phone (including getting hung up on twice) with unhelpful techs in India ... nothing. No resolution, no apology for this lack of service. I guess time for a TICO complaint and try an Optus prepaid SIM and see if their coverage is better
-
Tracie Griffith
(@ettsettery) reported
@Telstra So you can refund my father for the equipment that doesn’t work? I’ve been through this so many times now. The facts are that your set box doesn’t work if the signal is too weak and clearly the signal is too weak. How is Telstra now going to fix that? You don’t have any answers.
-
rantville
(@rantville) reported
@Telstra I guess you're an automated bot. Why would #telstra offer a #service pathway via twitter that it doesn't offer all its long suffering customers? #telcos
-
Frankly Franky 🇦🇺
(@pfrankyx) reported
Support from companies like @Telstra & @Apple is so bad its not believable
-
Action Slacks
(@Globex7Mark) reported
@RandaltsRandal Telstra will be late, there will be a charge and the tech will berate the previous techs work, the weather, the exchange. When I get these calls I usually tell them they've called a railway signal box. " Hang on a train is coming I've got to go and change the points" Puts jug on
-
Claire 包玉思🏅🥈🥇🥉💉💉💉
(@AuspiciousTimes) reported
@roseannebyrne @shamathahaven @Telstra I had so much trouble with overseas call centres since the pandemic started because of the lack of understanding of Australian consumer rights. One was with a credit card, and the guy was seriously unhinged that I wanted to close my account. He probably thought he'd lose his job.
-
Francis Flannery
(@FrancisFlanner3) reported
@Telstra I'm sad to hear you're upset. I recommend you work for a different company. I know that jobs are not easy to get but working for a company that is universally known for it's poor service & lack of customer support ( yrs of proof) at increasing prices will begin to take it's toll.
-
L. Vue
(@LVue14) reported
@Telstra @MitchPommers Hey I would like help, I've been trying to activate all day and the website and app keeps crashing, it takes me to the last step of activation and then the whole thing shuts down, have to start all over again, very frustrating. I tried "message us" function and it has not helped
-
“I saw a good meme....”
(@jimmeroz) reported
@Telstra Guy on the right made a call to get help from @Telstra guy on left is same guy waiting for help on same call
-
Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra Couple of weeks in Tier 2 ring ‘fixed the network issue’, test and find this has changed us from having no ADSL to No ADSL AND no land line They the fob me off to your brain dead ‘turn it off an back on’ support, who think I’ve just rung them to report a fault **** you Telstra
-
Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra The larger machine has made an art-form of hiding behind women and minorities as a smokescreen for customer abuse for 20 years. I’ve stopped debating the ethics of confronting supply vs demand, and decided to ask the question of both. Not because it’s fair, but because it works.
-
L.V.
(@LVue14) reported
@Telstra Hey I would like help, I've been trying to activate all day and the website and app keeps crashing, it takes me to the last step of activation and then the whole thing shuts down, have to start all over again, very frustrating. I tried "message us" function and no good
-
Concrete Cowboy
(@concrete_cowboi) reported
@joneaves @bookshopaddict Oh yeah. My family have been Telstra customers for years and every single time we speak to someone offshore something goes wrong. Onshore customer service are at least a little better at understanding customer frustrations (even if they aren't much better at solving problems)
-
Mark Randall
(@tertius_keen) reported
@Telstra So appointment booked for NBN tech coming between 8-12 today. Will contact you? Reference INC17485706. No tech, no call, no service. Have a mate in City Power , they don't make an appointment the company gets fined $1,000. Just wish Telstra and NBN fined, me recompensed.
-
Priscilla Wells
(@Cillaviolet) reported
@Telstra had barely any internet the last few days, are there outages in Connells point? Already done reset and other trouble shooting
-
Jayne Shannon
(@jaynelshannon) reported
@natasha_yann Bloody hell! I always go through my provider and I know Telstra gets a lot of bad press but they’ve solved all my problems with no fuss whatsoever !
-
Tracie Griffith
(@ettsettery) reported
@Telstra I’m dealing with the same problem constantly. No answers. Seems you’ve sold my elderly father a set box that doesn’t work with your too weak signal. You make people’s lives a misery.
-
hairy barefoot poofta ☣️
(@hairypoofta) reported
@Telstra It says "I'd like to help you, but, your telstra reception is ****. Maybe try another carrier?".
-
Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra I have no faith in Telstra’s leadership to create change, after 20 years of detailed and compassionate feedback. At this point I believe it is ethical to ask staff to consider the ways they are complicit in customer abuse. It may be the only vector to truly demand change.
-
TrudyH
(@Todayin2020) reported
@TelstraAU new business model - hold customers hostage. Been waiting since 18 Jan for my number to be ported to @Optus. Poor Telstra complaints officer calls me every 3 days to let me know it 'hasn't been processed yet'...hostage taking the new attempt to stem the flow. Classy
-
“I saw a good meme....”
(@jimmeroz) reported
@Telstra I’ve been stuck without internet NBN, etc for days, yet no one does anything….oh wait my bad, you charge me, so you’re doing something you suck
-
Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra I did work under the poverty line for a Telstra reseller for 5 traumatic years, and tbh I still haven’t forgiven myself for the ways I was complicit in customer abuse, and I remain grateful for the customers who upheld their humanity and helped me remember my own.
-
Tracie Griffith
(@ettsettery) reported
@Telstra Telstra TV. You must have known the signal was inadequate when you sold us this equipment. We can see the tower from our backyard. We’re on a hill. There are no disruptions to receiving the signal. It’s just a **** signal. Can’t even use your set box.