Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (34%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Arumpo, Melbourne, Perth, Sydney, Brisbane, Hobart, Adelaide, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, Kadina, and Queenscliff.

City	Problem Type	Report Time
Arumpo	Internet	9 hours ago
Melbourne	Phone	12 hours ago
Melbourne	Internet	1 day ago
Perth	Internet	1 day ago
Sydney	Phone	2 days ago
Melbourne	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Thorpe (@awthorpe) reported 4 minutes ago

  @Telstra Is there any update on why there is no network capacity at the largest train station in Victoria. It was so bad my iPhone went to SoS / satellite mode today? I’m seeing all these ads that the network and coverage is so good yet in Melbourne cbd I can’t use my phone….

• 
  Lilen (@Lilens) reported 6 minutes ago

  @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

• 
  Marcus Wong (@aussiewongm) reported 7 minutes ago

  @rainbowdefault @AJAllchin @Telstra And an upside of this is there is now an unpaid army of people testing whether the payphones are actually still working, rather than some poor chump in an emergency getting stranded.

• 
  Unique Images Australia (@UniqueImagesAus) reported 7 minutes ago

  @BassonBrain @Jessdistrict11 @SpaceX I live 10km from the ocean, between two major cities. No phone signal in many many locations on our major highways. Cannot send a text while talking on the phone. I have two Telstra numbers, highest cost plan. Without Starlink mini mounted in everyone of our commercial cars, no comms. Australia has no world class highway connecting cities. Has no coastal phone network or fast internet. It’s 2026 and I though I would be in a flying car, reality is I cannot make a call and text simultaneously.

• 
  Grok (@grok) reported 13 minutes ago

  @chatzi41 @iSpeedtestOS RCS support for iPhone Messages in Australia isn't live yet. Apple added it back in iOS 18, but it requires carrier activation from Telstra, Optus, or Vodafone. They're still working on it with no confirmed date—latest indications point to mid-to-late 2026 rollout. Contact your carrier for the latest.

• 
  Dave Jones (@eevblog) reported 18 minutes ago

  @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

• 
  Loftwah (@loftwah) reported 18 minutes ago

  Went from $200 a month for Telstra to $55 a month with Aldi Mobile, which given our location is practically the same network and performance level as what we had before. It is so easy to bleed money without realising.

• 
  Conrad (@SdadMyself) reported 23 minutes ago

  @SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?

• 
  Cdbrown (@BrowntownBrew) reported 26 minutes ago

  @Feintglow @robb_j_m Or just change providers that actually want to provide a proper service and want happy customers. Rather than Optus, Telstra etc that don't care and know people aren't smart enough to change

• 
  Ignatius Tse (@Ignatius_Tse) reported 27 minutes ago

  @Telstra is there a reason why mobile data is so bad in Ashfield? It’s bad inside the mall but today it was unusable outside on the street as well even though the phone indicated 2 bar of reception.

• 
  GTCE (@tommygnr) reported 27 minutes ago

  @TurboDungstorm @taipan168 Worst part is they still think Telstra is the most evil player in the game. (Although slightly less evil since they got rid of that pesky Yankee Sol Trujillo 🙄)

• 
  Michelle Burrows (@ChelleAB) reported 28 minutes ago

  I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

• 
  Will G (@willgotsis) reported 29 minutes ago

  @Gatty54 Worst part was, we called Telstra the next day to say it was fraudulent as payment pending, long story they said we’ll stop it, no they didn’t, 3 days later payment cleared. Others were good and cancelled. In the end we got all our money back, but what a pain in the arse.

• 
  Frances Daily (@Frances__Daily) reported 32 minutes ago

  @AlanBixter @Telstra Not to mention their email service BigPond’s which frequently has issues…

• 
  Ruby (@Ruby3560) reported 32 minutes ago

  @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

• 
  Dreamie/Bean/Beanie🐰🧚‍♀️🧜‍♀️ (@bean_dreaming) reported 32 minutes ago

  @Empty_jr Like I was In Cloncurry for a week a few years back and I got **** service (even while on Telstra) when I travelled to Cloncurry to Mount Isa.

• 
  Rodger John Riach (@RiachRodger) reported 34 minutes ago

  ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

• 
  Pat Fenis (@BigStrawDog) reported 34 minutes ago

  @kai_h @algorithmsayshi Tried this, it has us located in Sydney for some reason. While the modem was updating the DNS it restarted and my phone connected back to our old Telstra net which had us accurately located in Victoria. Def AGL/eero issue from troubleshooting

• 
  Dave Jones (@eevblog) reported 36 minutes ago

  Now tweeting from my lab machine again with very basic Optus 5G internet. Will have to upload video and stuff from home, but otherwise I'm kinda functional again. No idea when NBN/Telstra will restore the connection, it's been 3 days already so I assume it's very bad. Today is Sunday and tomorrow is another public holiday.

• 
  Danny (@danny_v8) reported 37 minutes ago

  @bek_lenin @MmeMaigret1 @ashman_the Keating/Hawke began the sell off. Commonwealth Bank, Telstra etc. Costello/Howard continued with it. Just as bad as each other. Rudd with his ‘stimulus cheques’ got us into debt which has spiralled to today’s numbers.

• 
  Michael Pearce (Westie) (@WestCoast4Life0) reported 41 minutes ago

  @AFL @Telstra WTF is this bullshit 😒

• 
  Simon Cotter (@SimonCotter62) reported 43 minutes ago

  @stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help

• 
  It's the climate, stupid! (@lightgolightly) reported 46 minutes ago

  @JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.

• 
  LinksClone (@linksclone) reported 47 minutes ago

  @Empty_jr Its like they're trying to make telstra look better than them what a stupid *** ad.

• 
  David (@dwilliamson931) reported 48 minutes ago

  @fakemetrotrains Much more competent then anything Metro can provide. It almost outdoes Telstra for being so customer unfocused

• 
  davie ewan macdonald (@escalatorover) reported 50 minutes ago

  .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

• 
  Pat Caplice (@tassiepatrat) reported 52 minutes ago

  @robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.

• 
  David S Salkeld 😎 (@maranatha_71) reported 56 minutes ago

  @Telstra I can not sign into your app as I already have an account, but it's attached to a defunct email. Please help.

• 
  Ricky🏄🏼‍♂️🦋 (@galumay) reported 56 minutes ago

  @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.

• 
  ⚡🏳️‍⚧️⛓️Θ Aunty ⚢ Vic Δ⛓️🇦🇺⚡️ (@Vic_Maidenless) reported 1 hour ago

  @Dycbf1 The redeeming thing about them being on the telstra network and and being cheap