Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 10: Problems at Telstra
Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Arumpo, Perth, Sydney, Melbourne, Brisbane, Bathurst, Hobart, Launceston, Bunbury, Gold Coast, Coomera, Sunshine Coast, Couridjah, and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 1 hour ago |
|
Arumpo
|
Phone | 2 hours ago |
|
Perth
|
Phone | 3 hours ago |
|
Sydney
|
Phone | 3 hours ago |
|
Melbourne
|
Internet | 3 hours ago |
|
Melbourne
|
Phone | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel (@VoteLewko) reported@wilmsfront @user26194736 That is increasingly difficult and there are any number of organisations that have no possibility whatsoever of reverting to pencil and paper in an emergency. But this strikes me as a more basic error. That said, someone may have signed off on this as an acceptable risk. I can't say whether or not that was the right call but if it was, then expecting Telstra to own it is a bit unfair.
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HenryLawson (@HenryLawson55) reported@Lisa9Sophia Trying to explain to my 92 year old father that Telstra is still down in SA - NOT EASY! Giving good warning to #Malinauskus & #Boyer that if there is ongoing issues from this ..................
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Listener Dan (@DanSmith18) reported@_benny4 It’s ******* laughable. Dear Leader putting out press releases demanding Telstra pay compensation. How about get stuffed Jacinta. You’ve neglected the infrastructure for years but sure, let’s blame someone else. ******* this government needs to go.
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amy (@amy79378375) reported@MikeCarlton01 @Telstra Not just the country Mike, the worst in the Southern Hemisphere!
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Wanting Fun (@curious_paul) reported@MichaelJacko70 @jmil400 Telstra is a private company. If it failed to adequately follow the rules and ensure operational integrity; shareholders need to fix it. If there are failings in legislation, gov't can fix. No matter Lib or Labor, focus must be on Telstra. Shadow minister shown she is a idiot.
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Peter Ison (@476a803ed32c438) reported@Devodavo2 @marxdeane Telstra would only know what their Indian network management tell them. SFA till the problem smothered. Obviously someone ****** up in Bangalore.
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Daz (@Battysgambit) reported@JacintaAllanMP For less than $2 billion you could build your own network and manage your own risk rather than outsourcing it to Australian Rail Track Corporation (ie Federal Gov) who contracted Telstra in 2015 to deliver communications…. 11 Years ago! Clearly a failure of Governance.
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FlyingDropBear - Twatter - full of bots. (@FlyingDropBear) reported@Qldaah Maybe if Telstra hadn't spent 20 years letting the network fall into ruin, this wouldn't be happening. Our old pit was held together with plastic bags and tape.
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Darren Adams (@DarrenAdams1967) reported@RonniSalt This is a fake association and nothing to do with the Telstra outage.
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dick_taylor (@dick_taylor) reported@VoteLewko On my mates farm in the coast they have redundancy (Starlink) & anothet mate who runs ASIC’s infrastructure says they have always had both Telstra & Optus to try & avoid over reliance on a single network. So if farmers & some federal bureaucrats know this why don’t Victoria’s?🤡
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Greg North (@GregNordo) reported@NoticerNews infosys, same company responsible for the 000 outage last year. Infosys now own all of telstra cloud services and can control the quality of people working there - i.e. low IQ idiots.
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Quinny 68 🇦🇺 (@68Quinny) reportedTelstra are lying, the outage was a hack, 24 hrs later and I'm getting messages from Telstra that attempts are being made to sign in to my accounts and they are advising to change passwords
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Raymond McKeown (@RaymondKeown3) reportedThis Telstra Shelia does not need to spend her time & money on rebuilding trust How about she builds a network that works! What she must do is explain what failed, how & why. And what she has done to ensure it does not happen again.
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Leighton Jenkins 🚴☕ 🇦🇺🏴 (@1stLeighton) reported@MikeCarlton01 @Telstra There is a lot of ignorance in this feed.., I’m not an expert but I know more than the average Joe Telstra has likely got the best technology and infrastructure and IT. Better IMHO that the other full service telcos These networks are incredibly complex 1/2
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Lord Koppenberg (@BoxBender) reportedBarnaby Joyce’s unfounded speculation about the Telstra outage being caused by malicious Chinese interference was as irresponsible as it was predictable.
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Wanting Fun (@curious_paul) reported@MlsMichael @MichaelJacko70 Wow, anger issues. Wife basher? Micro d***k? Please, let the world know your problems, let them sort it for you. Are you saying the Telstra outage was completely the fault of government? Not sure how to interpret your anger here as there were no meaningful words.
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Marcus Wong (@aussiewongm) reported@hutcho66 @MiddleMoney @Anneeokeefe Hence when Telstra network came back up for end users the railway systems were still boned.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 You can bet, some Indian software blokes are involved, and I note the Telstra Head Shelia has finally arrived back from Hols, mind you, not that she can or will do anything to fix the issues.
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Arthur Barrett (@Ayyyyybeeeee) reportedHere in Australia we’ve got the semi-annual hand wringing over cellular carriers and emergency calls - is it time to ditch SS7 for VoIP/SIP and switch from single operator SIM from Telstra/Optus to multi-operator SIM like SimBase or ThingsMobile?
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Westgate 🇦🇺🇬🇧 (@Westgat06583980) reported@9NewsMelb Another Vic Gov stuff up. Imagine the big bucks the Risk Management team are on and they had no back up plan for Telstra network failure.
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Shano Gilbo (@shanegilbertnz) reported@FetchStep @Telstra So am incompetant minister returns from leave to assist in a failure caused by incompetence. I won't hold my breath for a resolution!
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Laurence Beier (@LaurenceBeier) reportedAustralia is asking Telstra to make its Technology PERFECT, that can NEVER HAPPEN ! COMMON SENSE !. Such is Technology ??.
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Snuffles 🌸 (@Snuffle16106950) reported@10NewsAU Poor excuse @Telstra ... It splashed over msm how can she be unaware? Does it look it she couldn't be bother picking her mobile phone and switched off?? If so, retire her and she'll have plenty of time take holidays!!! She's a in responsible role for heaven sake!!!
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Peter Latham (@PeterLa42944463) reported@PaulBongiorno Pathetic!! It is patently clear that Telstra deliberately created the problem, specifically targeted Bongiorno, is taking extra time to resolve it, and will not advise Paul what to do to restore the service. Pathetic
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Peter Lewis (@Peter_Lewis747) reported@JacintaAllanMP So the Telstra outage affected many states so why was Victoria impacted so badly. Just another state based f#%k up from your government.
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Bill Anderson (@dinkumas) reported@PaulBongiorno Shocking Telstra outage ! As if we humans built anything that is not fallible! It’s about time people grew up and stop trying to blame something for everything that goes wrong. Christ on a bike ,we have turned into a country of weak pricks!
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Savas (@savasmelb) reportedNeil fled the country despite footage showing him near Telstra infrastructure. What role did Neil have to play in the outage? The public has a right to know!
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louis (@louis20016) reported@VoteLewko Little stupid they only have Telstra and no backup.
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mike (@mikeshome2000) reportedAt least Telstra has done Australia proud by cutting you and ya wife off air Thank **** for that
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Peter 🏊🏼🚲🏃🏻 (@Ironman_peter) reported@FranMooMoo If a business or a surface does not have a backup alternative to everything then they are the problem. Thanks have backup lines maybe Telstra with primary Tpg with a backup. Same with 000. Might have the primary line with Telstra and a backup line with Optus or a WhatsApp #