Telstra Outage Report

@Telstra AFL live pass has been canned?? This is a big let down. One of the prime reasons I and many others stick with your service. The Kayo deal is ok value, but it takes the shine off what has been a superb deal over the last few years. Disappointed.

Any chance you guys at @Optus can get it together and get one of those phone towers up in Greenvale? The service here is crap. Can’t actually use my phone unless connected to wifi. Hello @Telstra

@Barbara97144258 I live in Melb CBD and refused to connect to NBN because it's so crap, another government disaster. Go get yourself a Netgear LB2120 4G modem, and a Telstra 4G data only sim, problem solved. That's what I've got. And it's portable. I'm faster off 4G than my neighbours NBN.

@EffingHardy @Telstra Telstra pulled in favours and talked M.Turnbull to pay for the decrepit copper wires that Telstra owns. Attaching fibre to that dinosaur of a network is going to cause problems. BTW my ISP - Internode, yay! - is switching me over to NBN in the next week or so. Fingers crossed.

@andy_penn @Telstra wasted almost 3 hours trying to report a Phone fault, it is not possible as 132200 only accepts call from Mobiles, 3 calls to Telstra Platinum, no help as they don't understand Engish/Australian, and just tranferred me to a number that doesn't deal with faults

@NBN_Australia contacted Telstra again this morning and they said they can’t get anyone out here until Monday to fix the box, as we’ve learned that it’s now a fibre problem, which is screwing with my university studies as i’m missing out on very important Law classes online.

@Telstra @72Hallam My son rang Telstra to complain for me After he hung up he got a Indian ring him to sell him some shares WTF are you in the game of selling phone numbers ?

@Telstra My Internet speed is 14Mbps. How FAST is your Internet? Chifley 2036 Galaxy Note 20 ultra 5G. Quality service Telstra. Like this all the time.

Just beware if ur changing ur landline over to NBN, BEWARE YOU WILL LOSE YOUR TELSTRA MESSAGBANK ,my neighbour has gone through hell trying to get it restored..tech who changed it 2 NBN didn't ask if she still wanted message service. Didn't do his job TELSTRA..help her please..

@Telstra @AFL Best you work on getting the telstra app messaging service fixed and the 4G network running properly first 🤦🏼

@Telstra It’s not a messaging issue it’s a problem with someone on Optus calling my number and getting a disconnected message sometimes and no one has sorted anything out

@andy_penn @Telstra You may remember my tweet from early Feb trying to get my 89year old Mum a landline. Still trying. Spent approx 30 hours on phone and text. Just got third cancellation of appt which followed third confirmation in writing from Telstra. Worst customer experience ever.

@Telstra Long story. Telstra suspended my service without reason or warning. Lifting the suspension should only take an hour according to your website, but your call centre advises 24-48 hours. Not nearly good enough, and this is the second time you’ve done this to me in less than a year.

@Telstra I got the dashcam off the rewards thing its ok but mount started to slide down my windscreen due to the sticky goo it looked like it never could handle hot days so had a fun time removing the rest of that stuff it looks like it's been melting

@Telstra @72Hallam What service are you offering to a customer that’s been loyal for 53 years One week ago Telstra cut my internet off To be connected to nbn The fella came on Monday I had no modems hence no fix I’ve been screwed around ever since like a ****** rag I’m a 84 year old invalid needing

@Foxtel Yep if your a Telstra mobile customer, $5 kayo ($20 discount)

@jayden_ja_boi @Telstra Good luck with that! Having the same problem and we were promised it would be solved. and it's still not! Spent hours on the phone with them. I hear Aussie Broadband is good so I'm moving to them and I suggested everyone does the same as the Telstra customer service is pathetic.

It might have been planned on Telstra’s side but no advance notice to customers of a 7 day outage is immensely unhelpful.

@theducks @Telstra My current issue is never ending spam txts telling me to check a link they forgot to send earlier...

@Telstra that’s crap no streaming live AFL through Telstra AFL app you guys suck *****

@DarlingBrody @bomber_pete1 @Telstra You wish...Belong has even poorer support than Telstra itself. No direct number to complain, you send a message through their website and the earliest they will get back is 36 hours. #telstra #belong #telstrabroadband

@Optus Worst thing I ever did was get a contract with Optus, mobile coverage is absolute garbage loading basically any app or website takes 10x longer than Telstra.

@kymtje I've had to call Telstra faults a number of times over the years when my ADSL went out for days on end. Even after I've told the computer voice my complaint is 'no internet service', they still give periodic reminders to visit their website for assistance!

@Telstra @KelexKrypton Contacting the Telstra tech team doesn't help. Still waiting on feedback that we were promised to get yesterday, and last week.... and last year. Only option is to cancel. Yet you charge a ridiculous cancellation fee. Even though we're paying for a service that we do not get!!

@Telstra Telstra Velocity has gone down in Leppington completely? No phone, broadband or television

@anthonylindle10 @twtrrr @YMangostein telstra put me on the default list twice and gave me a bad credit rating, the ombudsman made telstra take them off twice...

@a_bonarlaw @Telstra @Optus Just be a complete recluse like me and never answer the phone, even when it's a known number because no matter how many times I tell some people there are better ways to get to me they still don't get the idea 🙃

@Telstra abysmal customer service as usual. Website says I can only have issue fixed by calling, then get recorded message saying go to website and auto hangup, thanks for absolutely nothing but still charging me an arm and a leg

@Telstra Thought so, worried that elderly non online savvy customers may not realise this. After picking up receiver there is the usual mechanical sounding pause before an accented voice cheerily says they are from you & asks about internet, then I hang up!

@Telstra what’s with the planned 7 day outage with no notice and no mobile network in my local area???