Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Adelaide, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robert D'Astolto
(@robdastolto) reported
@Telstra I would expect a decent credit on my next bill. It’s basically been unusable for a week so I’m not paying for a service that hasn’t existed.
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Top Oz Tours & Travel Ideas
(@topoztours) reported
@woolworths Mobile. Purchased prior to our latest Aussie van trip on the understanding this service utilises the @Telstra network. It’s worked once since we left the coast three weeks ago. Just saying. 😫
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Peta 🏏
(@crickettragic33) reported
@Telstra my brother recharged his prepaid phone with $30 but it has not worked. It's been over four hours and the money has been taken from his bank account. Help please!
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ZM
(@ZM51514869) reported
@Telstra Have do that, your silver member support chat is still looping and not loading
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Malcolm Stokes 🐨 🏳️⚧️🏳️🌈🇺🇦
(@sydneyshorts) reported
@Telstra So....I went to the Telstra shop and was told I couldn't get a modem unless I pay for it. This is not what your online service told me. They noted in my order their advice but store staff wouldn't even look it up.....I think it's goodbye Telstra
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Koolabah
(@Koolabah1412) reported
@Telstra have you really removed the turn call waiting OFF service for all Telstra mobile customers? I have no choice but to have call waiting interrupting calls? Why???
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Camsworld inc
(@Cameron55731325) reported
Hello Telstra For the past couple days I'm constantly having to restart my modem just to get internet and now it's flat out not working what do I do?
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Lee
(@lee_jax_hazel) reported
@duskywhalerkate @Cyclenut66 I think ‘tolerate’ is a generous interpretation of how we feels about those time windows! Telstra has a monopoly in many parts of aus. Which discredits their service delivery as any sort of standard to aim for. Tho, hc could also be viewed as monopoly - pts have little choice.
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Malcolm Stokes 🐨 🏳️⚧️🏳️🌈🇺🇦
(@sydneyshorts) reported
@Telstra That will include my mobile service too once my contract finishes....so much for being a Silver customer
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Sot
(@Siu0l) reported
@FitzalanOscar @MrKRudd I reckon. Then Turdbull decided that copper, that telstra declared minutes to midnight, was a better technology. So we ended up with a noodle network that cost more. But it's Rudd's fault. Sounding like Turdbull and Abbott... But Labor
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Tom Plevey
(@parkerfiftyone) reported
Just my weekly "Thanks!" to @TurnbullMalcolm for my internet dropping out in the rain. That rotten copper Telstra network that Ziggy himself told you not to buy was so nice we all paid for it twice.
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Peter
(@vanross15) reported
@Telstra Hi Ivan, finally got the response I was seeking. It’s just too much running around - stores won’t help, phone calls not answered and chat system has you repeating the same info over and over.
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Brenton Coppick
(@BCoppick) reported
@RavenZech2 I just tell them I used to worked for telstra and dont F me off thursday cause I know it takes their repair team 2 weeks to undo the damage I know I can do
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Ramadan 🇦🇱
(@ramadanbes) reported
Terrible service from @Telstra! Since moving into my newly built home back in June, Home Internet NBN hasn’t been working properly and they still can’t get it fixed
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𝐉𝐨
(@cavillsworth) reported
@Telstra Hi Lisa, I came home to no internet connection. I checked both the NBN modem & Telstra smart modem and it looks like the NBN modem got fried due to lightning damage from the brief storm we had that rolled through Melbourne earlier.
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Malcolm Stokes 🐨 🏳️⚧️🏳️🌈🇺🇦
(@sydneyshorts) reported
@Telstra That's not what your online customer service told me and now I will be taking my business elsewhere
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Hamish Doyle
(@hamishdoyle) reported
@Telstra here your daily reminder that your support team are useless. #sacktony
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Sulphurcocky
(@Sulphurcocky1) reported
@CyberGovAU to use Telstra message. Logging in to verify is when I found the 2nd 4sec login to Telstra in that session - Changed password & my two email but was locked out thereafter. Visited Telstra w/ doco proof ID - they fixed🙏 but Yahoo👎 No go, Account takes 1 yr to cancel if unused😱.
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Peter
(@vanross15) reported
@Telstra, I have spent an hour on hold, then a further 2 hours of that damn chat it thing trying to get help regarding a replacement modem. Any chance a real person is available?
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𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣
(@KimVivin1) reported
@Telstra is your My Telstra not working? I can’t login for a couple of days now via app or browsers.
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John Hand
(@JohnHan87883228) reported
Phones have ring two three times A day Why Australia Pay telstra $100,00 every month for internet-table phone , We have no peace ,keep ring my phone ,any one has any Idea were we are Australia jungle no were save ,Pay the them make millions are we SAVE NO crap.
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Zandee
(@ginbaddie) reported
In what world are people waiting 2 hours for a SIM replacement! Sort out your service Telstra #poorcustomerservice
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Kash Papi
(@007kash) reported
@Telstra I STILL have no internet since Tuesday...I am tired of speaking to agents via the app and doing my own technical troubleshooting!!😡😡 If there is no technician sent out today, I will be closing this service and going to another service provider that takes customers seriously!🤯
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ManVersusBean
(@manversusbean) reported
Hey @telstra no internet in nsw 2010. Shouldnt your smart modem switch to backup 4G? Fix it or back to TPG we go…
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Lyndsey Jackson
(@ok_lyndsey) reported
@justanotheramy @UndaSthnXiStand @Telstra The other issue is the vast number of smart devices and IoT sensors that can only connect to 3G. This issue is pretty hidden and won't be realised until things stop working. And that will be all sorts of home, remote monitoring, and on farm devices.
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Yug Nivek🐀
(@YugNivek) reported
@43a6f0ce5dac4ea Actually it isn't in print at all, not in the privacy statement. I have read the whole damned thing. I found reference to Telstra keeping emails of Telstra employees for 7 years. However they made a boo boo & sent me 8+ yrs of my Deleted emails. Ombudsman was no help.
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Michelle
(@Michell97439304) reported
@KimVivin1 @Telstra @SOFTSPY27 on instagram or Twitter would help. They are good in recovering accounts I suggest you reach out to them.
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Shitposting_God
(@Burner1115553) reported
@DealerofPoop @TransphobicLs Fr wish I could support at&t but in AUS we only have Telstra💀
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Ged Unsworth
(@gedunsworth) reported
@giveusaW @Kel_McFletch @Optus Telcos are disgraceful Martin. When Telstra failed me, and like you I needed Internet for work, I claimed $25k compensation for 30 days without service. They settled $10,000. Optus owe you similar.... Not to mention losing your personal details! Don't give up.
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David Monty
(@David12956286) reported
from
Sunshine Coast, State of Queensland
Its pretty poor of Telstra to have such a dismal service at Mudjimba caravan park with 500 people in it 3g one bar most of the time. I had better service a River Heads and thats in the middle of nothing.