Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 10: Problems at Telstra
Telstra is having issues since 04:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Bomaderry, Sydney, Brisbane, Coleyville, Adelaide, Newcastle, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
TV | |
| Melbourne |
Phone | |
| Bomaderry |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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bethworrall
(@betheworrall) reported
@Telstra I thought I did, for this exact reason. The store said I didn't and the app/website hasn't let me in to check. I've been a customer for YEARS 😭😭😭
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Tate Dawson
(@TateDawson) reported
@Telstra I was not given details, merely promised a call back would happen as I had requested. Previous case managers have not fixed the problem. Incorrect bills and late fee charges for over 3 months now.
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Tim Sheedy
(@timbo2002) reported
I am pretty surprised that @Telstra 5G network coverage is so much better than @Optus 5G coverage. It feels like Optus has given up as their 5G coverage barely seems to be increasing...
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steve jones
(@steveway7) reported
from
Newcastle, State of New South Wales
Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?
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Animae ⚖️ ✊🏿✊🏽✊🏼🐀⚖️
(@AnimaeOK) reported
@ShiannonC @newscomauHQ Bless her💙 Tell her to change to Belong NBN, i had so many problems that Telstra actually recommended it, i changed & YAY no more NBN problems!
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Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra Our Nbn connection has been down since 11:40 ish am - the HFC NTD has been unable to establish a connection, and we're located in Leichhardt, like other users who have been reporting a problem.
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Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra It has switched over but the mobile backup connection is almost unusably slow - about 1Mbps download.
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Zane
(@zanerednwhite) reported
@betheworrall @Telstra Read the small print, when I tried to resolve multiple issues through DM they tried to send me a link that gave them complete in necessary control of my twitter account.
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Theone
(@TheoneSia1518) reported
@Telstra @AlvinNg I know covid bad there...so may affect people coming work if call centre in india
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Guess 🇦🇺
(@simongue6) reported
@DavidSandow1 @Telstra Mate 8ks line of sight to tower and get patchy service in the backyard looking at the damn thing
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Richard
(@richardmagain) reported
I think that @Telstra's Support Messaging service is carefully designed to make you give up and become a customer elsewhere. It seems a strange business model but it's the only explanation.
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James Mifsud
(@JamesTrilla2) reported
@simongue6 @DavidSandow1 @Telstra I’ve got Telstra ,Optus and Vodafone towers in line of sight,less than 3 kms away and still have patchy service. Have you researched starlink if it’s available around here?
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Sydney Spurs
(@sydneyspurs) reported
@bwalen @NoGoodStoryEnds @Telstra After I tweeted ours did too. Until the next Telstra outage! 👋
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ꪑⅈ𝕥
(@m1t9r) reported
@Telstra WORST company ever. I hired a plan on Saturday and they still can’t fix a problem to link the plan with my watch. And when I try to unsubscribe my direct debit “the app magically doesn’t work”. Never sign a contract with them; they just want your money and that’s it.
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Tate Dawson
(@TateDawson) reported
@Telstra I am not interested in another 5 hour message marathon as happened last night, I would like a call back as requested. I will DM my number. Telstra have had over 3 months to fix this. The ombudsman will be my next step.
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Jim B
(@jimbroson) reported
@Telstra It sounds like the Telstra ticket was closed for some reason, so NBN were "unable to raise the workorder to have your lead in re-installed as you have an active service still “connected” with your service provider". What's the correct process here?
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Greg
(@Urquie_Coffs) reported
@Telstra @Telstra_news so here in Randwick the internet is down again. Text message says to 0900 5 May. Where is the “seamless” 4G mobile back up that we pay for and is advertised??? It’s a bloody crock. Lucky we have an @Optus wireless modem for some connectivity.
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bethworrall
(@betheworrall) reported
Absolutely everything seems to be down at @Telstra - the app, the website, the store locator, the Norwood store service! Awful customer experience. Aside from the $$$ cost I'm stuck with because I dropped my phone 😡 Is anyone else with Optus or Voda? I am so tempted to move
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Tate Dawson
(@TateDawson) reported
@Telstra @Telstra at 5pm, still no call back, hung upon 3 times when I called and your online team have ignored my questions. Atrocious service.
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Thiele
(@thiele) reported
@Telstra I activated my eSim via QR code, it showed no service for a week, then I contacted Telstra by web chat and was told to go to a Telstra store, then the Telstra store told me all eSim activations were failing and offered me no help at all.
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TBOY_Jarod
(@jarodmellor) reported
@Telstra They have given me an incident number and said they are organising a replacement. Yet to hear anything additional on that front, e.g. Being sent a tracking number or anything
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Sydney Spurs
(@sydneyspurs) reported
@bwalen @Telstra Just an update from an hour with Telstra. They’re now saying it’s an nbn outage
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DJ Jayson Forbes
(@DJJaysonForbes) reported
@Telstra Hi Renee, our case# 10655570. Reconnection reference# 1152776030. We keep getting passed around to difference departments on the phone. We have no phone line and currently hot spotting on a Amaysim data service. Our POS is cloud based.
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Mitch 🤝
(@ppp_mitch) reported
@Telstra I have tried 3 times now to get a call back to discuss Telstra calling for Office 365 and frustratingly, no one has gotten back to me yet. Can you please help me get onto someone ASAP as weeks have now passed since I first tried to make contact.
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©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸
(@GAMESweetG) reported
Currently uploading Star Wars Fallen Jedi Order first part on YouTube. But my internet speed is very slow uploading a 1gb file. Not sure if Telstra is causing more drama for me or if the storm affecting the speed.
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Astrix_au
(@Astrix_au) reported
@Telstra and now your closed #fail
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HanSoloai
(@HanSoloai) reported
@Telstra how come you guys don't triage people's problems when they enter a store?
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Joe Smith
(@joesmithd9) reported
@Telstra I've looked. Your website is down. It's not confusing, it's frustrating that you do everything to avoid fixing the issue and rather put it on me.
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bronwyn walenkamp-landers
(@bwalen) reported
Widespread @NBN outage across Sydney’s inner west including most of Leichhardt and Annandale. Very little info getting out but suspected to be “unplanned”. Maybe NBN and providers including @Telstra could update their outage sites.
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Michael Ryan
(@theprovenance) reported
Crazy storm in Beechworth. Lightning took out the transformer & now all the houses & some businesses (motels) on our street have mobile only internet. Not helped by poor mobile coverage in the area. @Telstra kindly notified us that they will have a technician out on JUNE 4.