Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Newcastle, Brisbane, Melbourne, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Newcastle |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tory Shepherd
(@ToryShepherd) reported
@Telstra But do you have more powers than your customer service, billing and tech teams? Than the many people I’ve already spoken to? If so, will DM details
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Toss a Coin to Your Photographer
(@BrittA2211) reported
@Telstra Nope. Same issue.
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Lye Lin Ho
(@lyelinho) reported
@Telstra It’s now back online. That outage was quite long though.
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Darren Allatt
(@DarrenAllatt) reported
@Optus Hey @MRowlandMP - Optus & Telstra have changed their business models to run like Netflix and not Utility Service Providers. Now, I don't get any transparency about charges BEFORE they are debited from my account. Not even an invoice, until after payment.
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Lye Lin Ho
(@lyelinho) reported
@Telstra The internet is down. I’m in Newtown and completely sick of this…. I constantly have to use Telstra data to answer your questions.
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Andrew
(@andrewdotcom) reported
My internet provider left the Telstra network to create their own. It’s up and down like a yo-yo now. Currently no broadband again for me. Time to change provider I think.
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Yanky Super
(@yankysuper) reported
from
Sydney, State of New South Wales
Why are all landlines down in Sydney @Telstra @Telstra_news
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Ron Henry
(@RonHenryCC) reported
@Telstra I have deleted … before tweeting… two messages. I was angry. Your marketing strategies are terrible. Provide … deprive … revive …at a higher cost! Same service … more money … how clever…
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NETS - NSW
(@NETSNSW) reported
NETS telephone numbers have been inaccessible since 7pm because of interruption at a telecom network level causing telephone failures in large parts of Sydney. NETS hotline 1300 36 2500 on temporary diversion while @Telstra solved the problem. @NSWHealth
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ReplayTheMaster
(@ReplayTheMaster) reported
@NBN_Australia @Telstra The fact that we've had NBN technicians on site should indicate that, given that talking directly to NBN support has them reply with "Talk the the ISP first and they can submit a fault report." NBN Tech came and they found a fault. And nothing has been done.
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Santi
(@zanti) reported
Hi @Telstra are you blocking iCloud private relay? All my emails show “Your network settings prevent content from loading privately.”. The moment I turn it off, the messages goes away and all images load.
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Emily Boyce
(@emily_boyce6) reported
If the new telstra wifi modem doesn’t come tomorrow I’m gonna scream. Running life off a hotspot sucks!!!
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Fionna Collantes #PercyNation
(@FionnaYvette) reported
from
Sydney, State of New South Wales
@Telstra It's updated, I tried everything... it's your Telstra network...
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Maestro Financial
(@maestro_finance) reported
Hello @Telstra I have been waiting for 2 hours on helpline and 1 hour on your app for assistance. This is very poor. How do I get some decent assistance?
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Brett Phillips
(@Aussie_Anzac) reported
@Optus i do not have an Optus device, if you wish to know whether or not my issue has been resolved, send me an email. I REFUSE to install the Optus app on my Telstra device. And No, the issue with my Optus internet has yet to be resolved.
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Aussie Outlier
(@aussieoutlier) reported
Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?
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Justin Cook (he/him)
(@linuxdaddy) reported
As if the world hasn't got bad enough, new customers with @Telstra mobile are unable to get a new number or international bolt on. Thanks Telstra. Off to @Optus I go and hope they don't lose my personal information.
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Jav
(@javbahmani) reported
@Telstra DM’d you to get zero acknowledge on how Telstra is misleading customers to download its app for quicker service, when such a thing clearly does not exist
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Darren Allatt
(@DarrenAllatt) reported
@Optus @MRowlandMP @Telstra All I'd like is for them to: 1) Provide indicative charges during usage period 2) Issue Invoice at the end of usage period 3) Direct Debit 3-7 days after invoice Basic Business. not TAKE PAYMENT FIRST, then tell you what you paid them for!
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GetOnThePunt
(@GetOnThePunt) reported
Hi @Telstra I’ve spent two weeks waiting on a response about an Apple TV offer I received via email. I’m a shareholder and the service provided is woeful. No one has contacted me back as promised my issue hasn’t been fixed & your live chat which clearly is overseas staff useless
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Mike ~ @Floyd@qoto.org
(@GLComputing) reported
Hey @Telstra ... Business NBN down. Your website says no outages. Message via the app has been an hour without response. And the phone number rings a couple of times and then says "Thanks for calling Telstra Business" and then it just disconnects
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KMO
(@kmonation) reported
Feel like talking **** about Telstra just to talk to their social media managers for a bit
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Tory Shepherd
(@ToryShepherd) reported
Nearly a week without phone and data service from @Telstra. It really, really sucks in many ways. Sorry, another public whinge in vain hope it will somehow help.
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illiards
(@illiards) reported
Gotta love @Telstra ......I accept a credit on my broadband to settle a complaint with the Telco ombudsman. Credit is not honoured. They must hate the need for customers.
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Chester Basa
(@_itschesterbasa) reported
Internet finally working after three days. Thanks, @Telstra, Hoping that we won't have a horrible experience like with our previous provider.
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Bowzaa
(@BowzaaYT) reported
Yo Australian NBN users. I need help. I use a telstra smart modem, on a telstra 50mbps download, 17mbps upload plan. I only gwt about 35mbps down, and 2-4mbps up. My connection fluctuates a lot. Our modem is halfway across the house and I am connected through Wi-fi. What can I do
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Matt McFarlane
(@MattJMcFarlane) reported
@Telstra @manelodge You guys are ridiculous. Overseas service. No accountability. Taken to Ombudsman twice and you still break promises, cannot reach the 100mbps you 'promised' and do nothing to fix the line. Terrible.
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Chris B
(@bowlsy26) reported
@MaxBarkeley @WorldWideWob Think Telstra is having issues. App on my phone has been ********* this season.
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underscore underscore bd joe
(@__bdjoe) reported
took my money from monday overnight , not pretty damn quickly i want my refund , #telstra
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odore juciey night
(@burgereichi) reported
**** telstra