Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Cornwallis, Adelaide, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Brisbane |
||
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Phone | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Banks
(@BanksyInc) reported
@leftrefusenik @smartatarc So a Telstra issue = rise of authoritarian government. You're a twit.
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Melanie Jenson
(@Jenson_Melanie) reported
@Telstra some service today would be handy. Far out. Hopeless.
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Brendan Devlin
(@BJDevlin) reported
On 6 sept I ordered a @Telstra phone. After 8 days I seek an update. No response. 3 days later, I follow up. Order cancelled internally, no contact, raise complaint. Today, I get contacted (after inquiring twice) & offered inferior product at the same price. Bye 👋
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Meg 🕇
(@80sbabeeAngel) reported
Well I tried to call which is hard since mum & I don't have a mobile plus I'm not up there to help trouble shoot. Well then I asked if they could at least check if her area is down and then he went to, and hung up Oh my Lord. Mum needs to switch over to Telstra Optus sucks
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Ben Roache
(@benroachie) reported
@andy_penn This couldn’t be more disconnected from what your own office promised a year ago. This year’s iPhone experience has been the worst in a decade. Website that didn’t work. Chat support that was frustratingly hopeless. Hour long phone calls. 1/7 Telstra stores answer their phone.
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Alpaca Capital
(@Alpaca_Capital) reported
@7amahanti @OwenRask Rough. Very rough. Hopefully the 5G rollout gets you covered. Think Optus is $90/mo for their home service with speeds of +300Mb/s. Would be a win for a lot of people! 5G is the priority for Telstra and Optus, so hopefully their coverage rapidly improves.
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Jack Scott
(@JackScottAU) reported
@parisba Good luck. I'm stuck on the "try and convince Telstra to give me a phone service" stage.
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D
(@evfanboy1) reported
@jenleahhh Telstra had an "outage"
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💧Chris
(@topher_1976) reported
@BevanMoore14 Your tweet popped up on my feed somehow, but glad it did as I could relate (especially there, with exception of Telstra when it was company owned). I never had that issue with employers in Perth or Melbourne. Was I unlucky? Not sure.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, it still can't fix the problem I have logging into my account. I no longer want to pay to be involved with such a truly pathetic, amateurish show. AVOID #Telstra, whatever you do.
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Lokesh
(@ItsmeKhedi) reported
@Telstra what a horrible order experience. Ordered iPhone 13, Telstra ships it to an unknown address, the delivery guy is unable to find the unkown address because it doesn’t exist, cannot cancel the order because it’s not complete. What a mess…
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The tree of liberty
(@DanAdamsliberty) reported
@LeeAdamWilshier @Kafwen1 @shravaka Even weirder, Telstra themselves (on their site) is not reporting the outage. So I guess they are covering it up, because third party outage sites, are reporting it. Not telstra themselves.
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CrankyGrandma55SewerRatAgedWelfareTrotBotCrood
(@CGrandma55) reported
Mobile Phone providers really need to up their game on tower coverage. That includes the big 2 @Optus & @Telstra. Our suburb is a black hole and the Qld Check In QR app is failing to connect to the Internet. even in big shopping centres. This a public health and Safety Issue.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, it still can't fix the problem I have logging into my account. Its people must have to jump a very low bar to join. AVOID #Telstra, whatever you do.
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Tara Pokarier
(@taraashli) reported
@Telstra I am so disappointed with your service. Your team has told me my item has been delivered, I contacted Australia Post & they haven’t even received the item yet to send out!
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Ross Baglin
(@ross_baglin) reported
@errjustsaying @HollyMystkowski “They” didn’t. Telstra had an internet outage.
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Memor-X
(@XMemor) reported
we got a new router, set it up, still nothing, call up Telstra again and they tell us they can't help because it's not their router 2 days later internet suddenly comes back on. no new router from them, no technician coming out and no call from Telstra
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Tillytilly
(@Tillytillyo666) reported
@jennywallace52 Is telstra down today ???
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Leftist Refusenik
(@leftrefusenik) reported
@BanksyInc @smartatarc Yes strawman, Telstra issue = authoritarian government.
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Luna
(@forgiveluna) reported
@physicsfnt @Telstra i’m having issues with my internet
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Lokesh
(@ItsmeKhedi) reported
I call @Telstra support, the support person is so rude, says that i am lying and how can i have delivery details as they don’t even have delivery details on their system yet
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, my anger with Telstra must be bad for my health, if not my sanity. Its pathetic service does not deserve your business. AVOID #Telstra, whatever you do.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, my experience is only of getting service from utter dimwits, using a broken system. No one can resolve customers' problems. Its service is pathetic. AVOID #Telstra, whatever you do.
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Lokesh
(@ItsmeKhedi) reported
Was so excited to get the phone on launch day… this order experience has been so stressful and frustrating. Literally no one is willing to help. I feel like a tennis ball between two companies @Telstra and Startrack.
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David Sandow
(@DavidSandow1) reported
@katherinefeeney Like a solid rain forecast from the Bom or Telstra saying they’re upgrading the local phone network.
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sussy
(@physicsfnt) reported
@forgiveluna @Telstra when ur that down bad even telstra doesnt wanna respond
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doug
(@wiredoug) reported
@Robin579384016 some telstra users have an outage ... therefore communism? Thats a stretch even for twitter. Oh look . That chair has 4 legs it must be a dog
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Barry Mcokna
(@_Reevesy_) reported
What ever you do DONT buy a phone from @Telstra, they take the deposit send an email that everything is sweet then your order gets cancelled without a refund and you get ****** around for hours with no solution to the problem. Spineless cowards
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, even the help it provides, using its broken system, is dismal. No one can join the dots to resolve customers' problems. Its service is simply pathetic. AVOID #Telstra, whatever you do.
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra between the website debacle on pre-order night, the lack of information given in regards to deliveries, and the totally lackluster customer support, this whole iPhone situation is probably the worst product launch I've ever seen.