Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (50%)
• Phone (36%)
• Wi-fi (8%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Murrumburrah, Perth, Brisbane, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Sydney	Internet	7 hours ago
Adelaide	Internet	10 hours ago
Melbourne	Phone	1 day ago
Murrumburrah	Phone	1 day ago
Sydney	Internet	1 day ago
Perth	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr musk ⭐️🇺🇸🚀 (@Mrmuskh4l5l) reported 2 minutes ago

  @c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now you’re trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.

• 
  ₿ 💥 (@teslantir) reported 2 minutes ago

  Google + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG

• 
  BLUE (@BLUE04699289) reported 5 minutes ago

  @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏

• 
  Anna (@spannaforce) reported 7 minutes ago

  Man, telstra internet has gone down Rebooted a thousand times.

• 
  Francis McF (@FrancisMcF1O) reported 16 minutes ago

  Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

• 
  Veritas (@jarro56) reported 20 minutes ago

  @karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

• 
  Tony K (@TKags) reported 20 minutes ago

  @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

• 
  Julie Burgess (@julieburgess623) reported 21 minutes ago

  @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

• 
  Tony Walton (@TheCyclonesSka) reported 28 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  Catherine (@Catheri09875779) reported 30 minutes ago

  @RennickGBR Telstra also 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 30 minutes ago

  Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

• 
  MyBrainHurts🍸 ⚰️ (@CountessAu) reported 31 minutes ago

  @Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.

• 
  Jesse (@JesseValeri) reported 31 minutes ago

  @Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.

• 
  SmartyPantsSurfer (@BowllGeoffrey) reported 32 minutes ago

  @wtfinawtfworld Imagine how bad its going to be as a Woolies employee dealing with an issue - I find it hard enough getting a reaction at Telstra or the Bank and Im a ******* customer! Woolies board are swamped by Indians and have lost their damned minds to the dei bullshit

• 
  Brian Basson (@BassonBrain) reported 33 minutes ago

  🇦🇺 Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

• 
  andy lai (@andylaiz88) reported 35 minutes ago

  @Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. 🤡🤡

• 
  Brett Keleher (@thebrickcleaner) reported 35 minutes ago

  @Telstra data outage in Melbourne SE??

• 
  RJHtweets (@RJHtweets66) reported 36 minutes ago

  @MikeCarlton01 Exactly 👍 I’ll even name names of absolute fvcked customer experiences I’ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few 🤬

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 38 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  Francis McF (@FrancisMcF1O) reported 41 minutes ago

  Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market — that’s a monopoly.

• 
  GregM (@Gmeister67) reported 44 minutes ago

  @WSWanderingEels True, Notice how this season Kayo started buffering on most NRL games. How to fix it, upgrade your internet plan. Guess who owns half of Kayo Telstra. Just another gouging ponzi scheme. They dont care for the players the clubs the game. Its all about profits.

• 
  Greg Ryan (@GregRya98533841) reported 47 minutes ago

  @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

• 
  Stuart Bland (@96Mrbsa) reported 49 minutes ago

  @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

• 
  cat 💜🇵🇸🩷 (@feedthecath) reported 52 minutes ago

  @Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol

• 
  Chad (@OTheChad) reported 54 minutes ago

  @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments — not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat — not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation — exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift — healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter — but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes — not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

• 
  Andy (@Andy22000) reported 56 minutes ago

  @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

• 
  Catherine (@Catheri09875779) reported 56 minutes ago

  @OGmusical @SkyNewsAust 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.Current Operations: Voice calls from standard Australian consumer and small business customers are still generally handled domestically, while much of the complex technical delivery, IT support, and enterprise services are managed through hubs in India.Reach

• 
  Dust (@BuZZiNiTT) reported 57 minutes ago

  @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network

• 
  dexq (@qexdval) reported 57 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  jayzco (@jayzcoz) reported 60 minutes ago

  @gasugasu1984 I’ve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I haven’t done a speed test. Likely cheaper services available.