Is Telstra having an outage?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Telstra problems in the last 24 hours

Telstra Outage Chart

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (56.70%)
  • Phone (28.18%)
  • Wi-fi (5.50%)
  • E-mail (4.47%)
  • Total Blackout (3.09%)
  • TV (2.06%)

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • IanWoolf
    IanWoolf (@IanWoolf) reported

    My ADSL2 speed is down to 3.82 Mbps from the normal 11Mbps. I've been uploading a 164 MB file to youtube for over 24 hours - its 78% done. New Telstra technician due on Monday to catch whatever it is Wednesday's Telstra technician missed.

  • TheAverageAdept
    Patrick (@TheAverageAdept) reported

    @Telstra my internet speed is breaking records :D, for real tho fix your shit Telstra.

  • ohsixoneoh
    ohsixoneoh (@ohsixoneoh) reported

    @TC_scitech It’s probably Telstra customer service

  • dallas_obrien
    Dallas (@dallas_obrien) reported

    damn. the newest @telstra Pre-Paid Max plans look even better than ever. still, the only thing holding me back is roaming data for when i go over to the UK. other than that, it's sooooo tempting to swap to this plan.

  • MikeConnory
    Michael Connory (@MikeConnory) reported

    I’ve asked Telstra and banks to identify themselves so many times and they never do.

  • CamillaGrowden
    Camilla Growden (@CamillaGrowden) reported

    @Telstra please update your outage information. Troubleshooting tells me outage was resolved at 6pm 16/11 but nearly 24hrs later still no working internet. Can’t work!!!

  • wheat66435925
    wheat (@wheat66435925) reported

    @Telstra fix my internet! been on live chat for days fix it or i’m moving to optus

  • Thy_Vibe
    Vibe (@Thy_Vibe) reported

    Looks like I can’t stream cause Telstra is shit 🙃

  • alanad85
    alana (@alanad85) reported

    @Telstra cable internet service and foxtel down for four days now and still no update from Telstra on when both our services will be restored, Toongabbie NSW... this is really becoming a joke, no Telstra i’m not happy with 10 gig of mobile data.

  • emlypie
    Pie (@emlypie) reported

    @traceyb65 @tudorgrrrl @RozzieWrites I fell down a Telstra cable pit on a nature strip in July and I'm still not better

  • markmeehan713
    Mark Meehan (@markmeehan713) reported

    @Telstra got only a bit of 3G service here at Calignee hall

  • TajBragg
    Phil (@TajBragg) reported

    Yeah, but neither, particularly Telstra, can service their customers now!!!!!! You wait on the the phone for hours!!!

  • FlameStreaming
    Flame (@FlameStreaming) reported

    @DRAGON_STORM_4 @Tyr0din @Telstra Unfortunately telstra have the monopoly and in many areas there is literally no other option than telstra. Where telstra is good they are awesome, but when they're bad they're awful but often the only ones available.

  • kanimblavalley1
    Kanimbla Valley Mobile Phone Black Spot Action Grp (@kanimblavalley1) reported

    Let’s hope @Telstra engages @Visionstream_ or another contractor to prepare an application for a tower in our area. We have great access & flat sites 👍 The rural community is pleading with Telstra to PLEASE help us. @andy_penn @NSWFarmers #johnhewitt #michaelmarom #janetbarnes

  • kanimblavalley1
    Kanimbla Valley Mobile Phone Black Spot Action Grp (@kanimblavalley1) reported

    Round 4 applications close 10 Dec 2018. Our rural community is counting on you Mr .@andy_penn CEO of @Telstra. Our area has suffered for decades with poor mobile phone coverage. 📱@CommsAu .@RDAcentralwest .@alisonjdance .@lithgowmercury #michaelmarom #johnhewitt #janetbarnes

    DRAGON_STORM_4 🇦🇺 (@DRAGON_STORM_4) reported

    @Tyr0din @Telstra lol, that's why I never use Telstra. They don't help at all. My mom used to have a internet plan with them and over time they started to increase her bill for no reason, and they wouldn't say why. So she dipped out of their plan. Then they apparently blacklisted her.

  • Ruefaust
    Ruefaust (@Ruefaust) reported

    @Tyr0din @Telstra Really sorry to hear that Sean :( i hope things improve and you can get your new service soon <3

  • PazuzuWoW
    Patzuzu (@PazuzuWoW) reported

    @Tyr0din @Telstra Really sucks that because they're basically your only option in the area they don't have to try at all, #FeelsBadMan

  • EJThatGirl
    EJ🧟‍♀️☃️ (@EJThatGirl) reported

    @Tyr0din @Telstra It's honestly ridiculous that you've had to put up with this for so long and still nothing has been done to help. I hope you're able to figure something out soon, keep your chin up x

  • Tyr0din
    Tyrodin (@Tyr0din) reported

    Alright @Telstra , I give up. I'm in the shittest state I've been in since I started using your service. I can't even get online with the nighthawk modem anymore. I'm done, as I've exhausted all my options with you & everytime I call someone I get redirected & nothing happens. GG

  • HendoHoops
    Hendo (@HendoHoops) reported

    @Telstra Hi Dan, I have power cycled both hardware devices (smart modem & cable adaptor) several times and also the connected PC. Have spoken to someone on LiveChat and they have lodged a ticket. Strange coincidence to have cable maintenance one day and then a broken connection the next.

  • kamasz_stefan
    Stefan Kamasz (@kamasz_stefan) reported from Sydney, State of New South Wales

    @Telstra Appreciate your help Tom but the issue is afaiac NBN/Telstra’s - maybe connection to the building - not where my modem is located etc. I’m sitting right next to it. Looks like I have to waste more of my time with your technicians. Not your fault but it’s not good enough. Thanks.

  • kanimblavalley1
    Kanimbla Valley Mobile Phone Black Spot Action Grp (@kanimblavalley1) reported

    .@Telstra applications close 10 Dec 2018. Mr .@andy_penn CEO of Telstra our rural community is counting on you. Our area has suffered for decades with poor mobile phone coverage. 📱.@CommsAu .@senbmckenzie #michaelmaron #janetbarnes #Johnhewitt @alisonjdance @RDAcentralwest

  • Serendipidude
    festive Tronald Dump (@Serendipidude) reported

    @michaelebeid @TelstraEnt @Equinix @carsales Man, have you got your work cut out with @telstra! Used to take 15mins for mobile number to switch SIMs when phone got lost. After ‘reorganization’ telstra gave given themselves 5DAYS SLA to port to new SIM, that’s corporate grade service too! unbelivable, but true.

  • borgc
    Carmen Borg (@borgc) reported

    @Hillyhobbit @TurnbullMalcolm @TonyAbbottMHR If it was legal I'd shove the mongrels down a Telstra pit and seal the lid shut tight.

  • Seth880
    You a Hoe, hoe, hoe! (@Seth880) reported

    @Telstra Sorry for bad mouthing your company. There was no reason because we don't have Telstra. The internet is actually HUAWEI. Again, I apologise.

  • silverm00nl1ght
    Riley the moon guy (@silverm00nl1ght) reported

    @Larawithabird I usually just get SIM cards from service providers at the country I go to, it’s way cheaper than getting ripped off by Optus/Vodafone/Telstra data packs.

  • JaneBAlbert
    Jane Albert (@JaneBAlbert) reported

    @Telstra Sorry Matthew, I never came back to you on this (as I’m afraid to say I actually don’t know) but it suddenly resolved on Thursday.

  • JamesOC09392973
    James O Connor (@JamesOC09392973) reported

    @Telstra Not your fault. Interesting though that when I phoned to become a Telstra customer, there was someone ready to discuss it with me immediately. Thanks for trying to help anyway.

  • whofel2
    adrianlg (@whofel2) reported

    telstra outage in Dulwich Hill, NSW since Wednesday, and still no estimated time of resolution. Not only am I paying for a service I am not receiving, but I am incurring extra data usage charges by using my mobile account as a network. This is not good enough.

  • AndrewMacWrites
    Andrew Macdougall (@AndrewMacWrites) reported

    @JamesK_1312 @Socceroos 😂 Due to @Telstra outage until next Thursday/Friday I don't have Foxtel. Happy it's on FTA.

  • kanimblavalley1
    Kanimbla Valley Mobile Phone Black Spot Action Grp (@kanimblavalley1) reported

    🤣I think your right, a lot of us are so unlucky with shocking mobile phone coverage in our area. Our calls for help are starting to be heard by @Telstra but the battle continues until they address our issue. @andy_penn

  • ashtoncartwrigh
    Ashton Cartwright (@ashtoncartwrigh) reported

    I'm on hold with Telstra because my internet is down. Their wait music seems to be a combination of sombody vacuming up broken glass, Satanic rituals, and the noise you get when you rub balloons together.

  • SensoryToolsAus
    Sensory Tools (@SensoryToolsAus) reported

    Hi Everyone our phones and internet is not working at the moment please be patient as we are trying to find a resolution with Telstra

  • TulipPenney
    Tulip Penney (@TulipPenney) reported

    Based on previous poor #Telstra performances don’t hold your hopes up to stream the #Hyundai @Aleage with @telstra without any hassles. 😡👎😡👎😡👎😡👎😡👎😡👎😢👎😡👎😡👎😡👎😡👎

  • DenMurphy
    🤖...Den (@DenMurphy) reported

    @troyhunt I hate how they do this!! I always hang up & call back. I’ve had to train my parents & siblings to do the same when receiving calls, not just from Telstra. As a security precaution I always say “if you didn’t call them, they could be a scammer, so hang up and call the biz back”

  • SydneyChicBlog
    Deb Carr (@SydneyChicBlog) reported

    @Telstra God help us all!

  • abshk_t
    Abhishek Tiwari (@abshk_t) reported

    @Telstra Hi Dan , none of the possibilities you mentioned are likely. The last time when I called the customer service they "refreshed" my connection and it got back to working state. I was advised this won't happen again.

  • JJ_Adams94
    Jesse Adams (@JJ_Adams94) reported

    @Telstra nbn internet outage - Redland Bay QLD 4165.

  • JJ_Adams94
    Jesse Adams (@JJ_Adams94) reported

    In other news, @Telstra’s ‘reliable’ internet service definitely hasn’t dropped out for the thousandth time. The world rejoices.

  • EbooksTim
    TimLChan Ebooks - EbooksTim (@EbooksTim) reported

    Telstra ISP issue or just read.

  • oliver_owens
    Oliver Owens (@oliver_owens) reported

    @Telstra She spoke with a rep earlier - took half an hour to find her customer record and was told the service would be reactivated in an hour. Still not back.

  • trainspotter67
    Drew James. (@trainspotter67) reported from Melbourne, State of Victoria

    So @telstra womt work. Great for people on support. NOT

  • emilyloves77
    Emily (@emilyloves77) reported

    Every single night I have the same problem with @Telstra set top box not allowing me to watch any on demand channels or bigpond. IM SO OVER IT!! I just bought an episode of This is us as Tenplay wouldn’t work now half way through the paid version it’s stopped playing!! 😡😡😡😡

  • earthlyeskel
    Maddison Faithfull ☾ (@earthlyeskel) reported

    @_nicoleteresaa Honestly telstra is the worst, they are still trying the charge me even though they told me they waived all fees and closed my account 🙄 actual useless moneygrabs

  • Charles12422203
    Charles Page (@Charles12422203) reported

    @Telstra @snoozen Oh @telstra sigh sigh sigh.....customer service standards lacking

  • _PDT
    Peter (@_PDT) reported

    @twitvina @Telstra And they’re charging me for a service they’re not even providing ....

  • SydneyChicBlog
    Deb Carr (@SydneyChicBlog) reported

    @Telstra how many times do I have to speak to your stupid robotic answer system to get to someone. It seems like forever #telstra #fail #giveup

  • ads086
    Adam K (@ads086) reported

    @Telstra This is your network that is broken. I don’t have 3 hours to sit on hold to a call centre who can only tell me the same information as I can find on your website which clearly doesn’t have the most up to date information, otherwise you’d be aware there is an outage here. You call

  • jansejanz
    Janso (@jansejanz) reported

    @AdamTrolloar @Collin_G_Wood Really good service got 6mnths free NBN when i joined as they didnt bill me , i got 2 modems and 3 telstra tv boxes 36 months foxtel ,told them many times billing was wrong, they disagreed , then they tried to bill me just over 1k , i said no i have records and that was that lol

  • Zadow_
    Zadow (@Zadow_) reported

    People like to hate on @Telstra but I just got 25gb of data for free, so thanks Telstra appreciated it'll help me live stream as I wait for nbn to get here

  • kittycatrawr
    Catherine (@kittycatrawr) reported

    @Telstra I was told to restart my connection which was obviously not the problem and after was told that there was nothing else they could do for me in my area that I’d just have to wait for nbn. Whenever that will be who knows

  • _nicoleteresaa
    Nicole Teresa ☾ (@_nicoleteresaa) reported

    @Telstra Luckily, your Craigieburn staff were wonderful & sorted it instantly when we gave up on your phone and internet 'help'.

  • chloelaulaulau
    Chloe Lau (@chloelaulaulau) reported

    telstra app won't let me sign in 🙃 thank u next

  • _nicoleteresaa
    Nicole Teresa ☾ (@_nicoleteresaa) reported

    @Telstra @Telstra not to mention WE had to figure out what had happened because none of your staff could. Then when we did we were told off by your staff for not using a sim card we had never received.

  • kittycatrawr
    Catherine (@kittycatrawr) reported

    @Telstra I currently have adsl+2 which always drops out and has a crap download and upload. Considering i rely more on my optus 4g instead, its ridiculous. Especially since i need good internet for work and uni purposes at home.

  • _nicoleteresaa
    Nicole Teresa ☾ (@_nicoleteresaa) reported

    @Telstra I had already spoke with your online team. They were no help at all.

  • Missamoo
    Missamoo (@Missamoo) reported

    @Telstra Stop apologizing and fix your crappy service.

  • the_last_wolf
    Neal Harris (@the_last_wolf) reported

    @Telstra I now have to wait til Monday (if she calls) she often doesn't. When I was in store and still the problem can't be fixed with her on the phone. Just keep waiting is that your consumer policy despite the link I just sent which was given to me by social media team @Telstra

  • Ryan_Sajan
    Ryan Sajan (@Ryan_Sajan) reported

    @Telstra your internets shit you might as well give up your company to Optus do everyone a favour die