Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (10%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Adelaide, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Perth |
Total Blackout | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Adelaide |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Mohan Gupta
(@mohankumargupta) reported
@Telstra @macropin I also experienced the same problem today at 8:50pm
-
Matt
(@mokenesea) reported
@Telstra just got delivered a 3 hour masterclass in woeful service, to be told the department your after operates Monday-Friday. Keep it up folks. #nbn #telstra
-
Calebsfavourite
(@calebsfavourite) reported
Godsake my Telstra service is ****! No option where I live.
-
greg
(@elizabeth_BBC) reported
@Telstra The customer service is so bad at @Telstra the CEOs @andy_penn Personal Assistant moonlights as a complaints manager.
-
Ethan Tournier
(@EthanTournier) reported
@skwashd @Telstra Thought u had the same problem as me mate that’s all
-
Simmo
(@themadorseman) reported
@vEternity_ @Telstra Getting almost 120 down
-
Asit
(@asitit002) reported
@Telstra Wow.. its been 3 days (actually 45 days) now and still no one cares to respond, forget resolving the issue. And they call you to a DM to cover up.. Simple wow.
-
RVR Polar
(@PolarFNT) reported
. @Telstra thanks man called ur support team and they told me they will reset the motor on their behalf and you have ****** my full net appreciate it
-
Leon Rowan
(@LeonRRowan) reported
@amaysimAU @cameronreilly I expect you will support it as it is likely part of a comprehensive 'digital future'. The issue is how many (perhaps) years it will take. You may have to wait for your owners Optus as their staffer told me eSIM is no go on their prepaid (Telstra do ESIM on prepaid).
-
greg
(@elizabeth_BBC) reported
@rayson_toast @Telstra Telstra won’t let you access credits. Your money is gone unless you make a TIO complaint - I highly recommend you go straight to the TIO about this
-
Ethan Tournier
(@EthanTournier) reported
@Telstra can u please fix your outage it’s saying it will be fixed in 10-11 days!!! As I’m in high school I need wifi to research etc
-
Brian Le
(@BrianHulkLe) reported
@elizabeth_BBC @Telstra You have more patience than I do. I left out that I hung up at the 26 min mark so I never go it resolved over the phone
-
Ethan Tournier
(@EthanTournier) reported
@Telstra @skwashd Is your guys wifi down In sunshine cost
-
Subtorq
(@holotropik) reported
@Telstra Don't have the 4G modem & a 4 day outage is unacceptable!!
-
Chris
(@darkzangetsu666) reported
@Telstra not happy, woke up to find that u disconnected my internet service at my current house instead of the old house that we just moved from.
-
Naren Nataraj
(@NatarajNaren) reported
@Telstra @JustinB862453 Is there a mobile outage in Kellyville NSW 2155
-
Ethan Tournier
(@EthanTournier) reported
@Telstra And yeah we are picking the 4G back up signal but it’s really weak so I’ve had to resort to using my data
-
Pabz
(@PKaotic) reported
@DrCurlytek Damn I had to call Telstra as I couldn't find any info online, looks like just faults on my NBN, was fine last night, wondering if it was the rain and wind, but idk, it's fttn.
-
Terry Aylett
(@Terry_Aylett) reported
But of course @Telstra’s website still says there are no connection issues in my area.
-
greg
(@elizabeth_BBC) reported
@theHibeez @Telstra Telstra are so ****. But hey their pay phones are free if you need an STD.
-
phusion8
(@Phusion8) reported
@Telstra I preordered my new iPhone 13 Pro Max and by launch day Telstra sends me the iPhone 13 pro instead. 1 month later live chat team still trying to complete a simple fix for their own errors. Such a let down… raised internal complaint, than submit the details the TIO.
-
Thedevilsadvocate
(@Thedevi30672660) reported
@Telstra Since 2006. Your call centre keeps telling me it's acceptable. Since the nbn took our landline away we have to rely of mobile phones. It's been utter crap. I have a 5g I'm getting 3g some times 4g. In box me so I can call you personally. Please
-
Dave Hall
(@skwashd) reported
@Telstra Maybe I'll take the revenue I lost because of it off my bill. Sounds fair and it incentivises @andy_penn to fix stuff, rather than leaving it to fester.
-
Dave Hall
(@skwashd) reported
@EthanTournier @Telstra Did Telstra completely **** up your eSIM activation? yeah didn't think so
-
Ethan Tournier
(@EthanTournier) reported
@Telstra Yeah we do, we got off the obit to the support team a couple of hours ago and they said that it would be fixed in 10-11 days. I’m pretty sure we have a gen2 wifi box
-
Nstg8r
(@Ceehunr) reported
Waiting for telstra to remove voicemail it seems extremely difficult for them, however it was extremely easy to install something I never requested.
-
swashzero
(@swashzero) reported
@Telstra Msybe fix your customer service before worrying about health
-
phusion8
(@Phusion8) reported
@Telstra Please help remove my credit card from my Telstra account. Trust has been shattered
-
greg
(@elizabeth_BBC) reported
@Telstra I’ve escalated my complaint to @andy_penn because you haven’t done what you said you would do.
-
Brian Le
(@BrianHulkLe) reported
@Telstra Called to order a SIM 3 times. 10 days later I call today and the kid on the line keeps me on the phone for 27 minutes.. JUST TO CHECK A TRACKING NUMBER… and proceeds to try and sell me and my family packages. Wtf! I know you have KPI’s but read the damn mood. Just check my acct