Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (39%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Hobart, Adelaide, Perth, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Gerry Gannon
(@GerryGannon) reported
Not for the first time this week @telstra and @iinet fail once again. I swear their service drops like a ******’s ******
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Bec
(@bec_giddy) reported
When you get an appointment with Telstra for the next day - get the morning off work and then stupidly press 2. For cancel rather than 1. For Yes and cancel the whole bloody appointment. Raced to make a new appointment for the same time but time slot was gone with 10 mins.
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Keytar Bard: Now on CoHost!
(@Keytar_Bard) reported
@jazzrozz Mate NBN has been really good for parents and me. Significant upgrade from telstra as we've never needed to call up customer support for anything. Outages have been v. brief and mate's usually sent a text out to give a quick and accurate estimate of how long.
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merry 👻🌼 63/100 prompt fills
(@merry_fortune) reported
telstra's customer service really is So Bad. i just wanted to double check an appointment i have
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra Don’t bother. Not your fault, but you already worn out my patience. Please escalate directly to your chief customer advocate. Thanks
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra That’s ridiculous. You don’t need my authority to chase up a problem affecting thousands of customers. This is just the sort of treatment that annoys people. But here’s a hint. Talk to your “chief customer advocate” who has also been informed.
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geoff hill
(@ghillhk) reported
telstra have taken 2weeks 2 fix our internet blame nbn cancel appointments and waste 20 hours chatting why do we have t oput up with this crap service
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Lady Leo
(@Dunhacking) reported
Why is Telstra always the last thing to restore itself after a blackout? It took 7 minutes this time 🙄
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David Kapernick
(@birdnoises) reported
from
Brisbane, State of Queensland
@Telstra outage Foxtel New Farm 4005 Brisbane. Help ?
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court
(@DAYDREAMINCOURT) reported
@Telstra 🫶🏼 I’m a Telstra customer too so u know it’s real
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jess || 13 || fitf
(@jess_tpwk) reported
@Emily_Rose_A @Telstra oh no network in australia can put up with this demand, it’s the infrastructure not the company
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Perth A11y Camp
(@PerthA11yCamp) reported
At Telstra, Ben’s team is working on accessibilty at scale - that means not just the design and dev team, but also content and customer service in stores. Also partnering with their vendors and suppliers to get them working accessibly too.
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Garry Michael Lane
(@Predacane1979) reported
@Telstra Called #telstra to organise disconnect of my home internet on 03/03/2023. It was immediately disconnected. I'm on the phone with #telstracustomerservice the first solution offered was to arrange a reconnection via the #telstrasales
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Fa Ke Nus
(@FaKeNus1) reported
@Telstra im trying to renew my prepaid plan in the my telstra app and it says i cant cause you are doing maintenance? its 11pm. i want to roll overmyleftover data before midnight. when will you be finishing 'maintenance'? surely you can do this type of worl without shutting down.
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Craig Rodgers
(@Craigrodgers1C) reported
@Telstra I still have months left on my contract. Should be no issue, as not fit for purpose?
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Perth A11y Camp
(@PerthA11yCamp) reported
Telstra also federates responsibility for accessibility- it’s not just on the Ben’s team to catch problems and fix them. Accessible design systems and templates in their CMS set everyone up for success.
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Aaron Levo
(@OPheaders) reported
@Telstra went into one of your stores for a change of ownership and they said I can do it online or I could wait an hour to do it in person. Can you help me sort this out online?
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emily adams
(@Emily_Rose_A) reported
@jess_tpwk @Telstra And they call themselves ‘Australia’s largest mobile network’ might be big but it means nothing if it ain’t work…
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Daniel Harding
(@danharding) reported
@Telstra I only installed it today as guided by the in-store support person. Otherwise i've only ever used brosers
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Steve Boyd
(@Steve_Blue4) reported
Paramount has started spooling. Stops a game or a movie for 30 seconds, like a 1990s modem, then moves on to skip the 30 seconds of video. I am using 5g Telstra. Do others encounter this Paramount issue in the last week?
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xErth
(@xerthdotcom) reported
@Telstra Your company sucks. Staffed with morons.
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Irene Chan
(@iamchanny) reported
Hey @Telstra been trying to resolve my internet issues with your team all day with no success. I had an IT technician come over and was able to get IPv6 address but are not able to obtain an IPv4 address. Can someone PLEASE try to resolve this?!
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra Please don’t offend me. Of course I have. Just take the trouble to look further into this case. It’s not about outages. It’s about a lack of provisioning at the towers, as your Level 2 experts have previously determined.
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Cresco
(@Godsobey) reported
Second night in a row and then last week constantly updating and whatever else you are doing @Telstra . Then you send a text saying my payment is overdue when its actually not #getyourshittogether and stop boasting you are the best network ever
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Lady Leo
(@Dunhacking) reported
No sooner did I post the above on Twitter than I got a text from Telstra re the outage. Creepy, or just a coincidence?
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Jason Farrell
(@jasonlfarrell) reported
@Telstra Trying to get help with setting up Telstra pre paid account …
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Daniel Harding
(@danharding) reported
Hey @Telstra i am trying to add data to my shared plan. In store, they said 'use the app'. I used the app and the website and got errors. Now im on your chat support (time out twice) and they are trying to upsell me on a phone plan (unnecessary + not what ive requested). help!
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Tony Ilian
(@tonytau101) reported
from
Westfield, State of Western Australia
@Telstra Ok that sounds really weird. Have you sought professional help for this condition? Asking for a friend. TI
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Greta
(@AlexGeza10) reported
@Optus You guys are way too woke. Here's an idea stay in your lane and provide better coverage your service constantly drops out. 5g is dial-up speed. Got to go to @Telstra
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Daniel Harding
(@danharding) reported
@Telstra ok. for the record, every time i login then click support I alwasy have to login again? is that normal? stil chatting to support online (time out three times). almost 2hrs now...still sure they have no clue what im trying to do. Answering q's about being listed in white pages?!