Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Perth, Adelaide, Sydney, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Melbourne |
Internet | |
| Perth |
Wi-fi | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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David Sweetnam
(@GetIntoEnglish) reported
@Optus Thanks for reply. I’ll come to your store. I may end up switching bec I need to cut costs. Your signal isn’t good either in 3121 area. All up, I’m paying $49 pm but using iPad more bec signal is better with Telstra, & so don’t use Optus mobile as much anymore
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Jamie Nicolaou
(@JamieNicolaou) reported
@Telstra Same issues as we’ve been having in our town, just like many other people all across regional areas, Telstra just doesn’t seem to want to fix their issues.
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How I Was Ripped Off Today
(@hlf1962) reported
@MSMWatchdog2013 @Telstra **** I hate Telstra...
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Brent Zack
(@BrentZack) reported
@trickyidnego @Magpie1954nBird @Telstra Customer service said they don't know why sales would tell me that. I said, I do...sales paid commission. Told to tell sales the plan name for phone only, which CS told me, then put back to sales. They didn't know of that plan. Flat out lying to upsell. Bastards.
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Jamie Nicolaou
(@JamieNicolaou) reported
@Telstra As I said, we had one of your Country Wide Techs look at our issue, he simply said the Tower was the issue, plenty of service, minimal bandwidth due to traffic. Seems to be an issue everywhere in regional areas.
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Helen Dyjak
(@singingeyes) reported
@MSMWatchdog2013 @Telstra Make a complaint!they hate noise!
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Brent Zack
(@BrentZack) reported
@trickyidnego @Magpie1954nBird @Telstra Dad was dying of cancer. Mum had dementia. I had been doing all their admin - paying bills, shopping etc, so never tought to ask or check. It turned out they had already been shifted to phone only plan on NBN fibre, (terminal box was in garage) Dad didn't think to mention/forgot.
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Dallas Lewis
(@DallasLewis_Aus) reported
@MSMWatchdog2013 @ToneSaysGoLeft @Telstra Get an Aldi prepaid. Uses the Telstra network. You do have to BYO phone.
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Shaun
(@firestick) reported
@Telstra any updates on the mobile phone outage impacting 0880 Nhulunbuy NT. Phones have been down about 12 hours now.
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Jenny Gaudry
(@JennyGaudry) reported
@Telstra This issue I have is all I wanted to do was have a conversation regarding increasing my sms limit. I was not even given the option to hold on the phone. Simply I was sent a text to go to Telstra online and sort it out myself. Then the phone hung up. Very rude. This happened 3 x
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Russell Trainor
(@TrainorRussell) reported
@Telstra No you have obviously resolved your issues. It was a problem all Sunday though
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Praise The Sun Mum
(@PraiseTheSunMu1) reported
Internet is down for a few days. No phone reception at home either, can only chat when I go to town Telstra sucks.
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Sam Sammoi Gordon
(@sammiedude88) reported
@Telstra hi team, having issues AGAIN with my dads Telstra bill, I’m authorised on his account, can I send a DM to discuss and have this looked into ASAP? Cheers
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Claire
(@tjscott) reported
Well, that was ridiculous, spent well over 8 hours talking to different @Telstra people. And the name on my bill today was misspelled. It shouldn't be my job to have to reverse engineer everywhere my name exists in your horrible systems and fight to have it changed one by one.
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Spikeyhair
(@AnnieWyer) reported
@MSMWatchdog2013 @Telstra Take your complaint to the Ombudsman. Telstra can’t get away with that.
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noel | 1312
(@thecardigan13) reported
@Telstra hi my wifi’s been down for almost a full day (postcode 2224). restarted devices n modem (mobile signal button has been red the whole time). outages page hasn’t shown any problems w my place and the telstra app is down. i haven’t been able to contact anyone please help !!
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra ADSL phone line is working during the 'outage'
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Daniel Clark 🏳️🌈
(@itsdanielclark) reported
@Telstra It’s just your coverage. Get them to fix that please.
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Claire
(@tjscott) reported
@Telstra I agree, they should, the team on twitter was unable to help at all. I'm fed up dealing with you for now, and the point was that @Telstra was the worst name change experience by a huge margin. and unless someone takes a long hard look at the process, it will not change.
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SeejayOz
(@ColinJ3614) reported
@MSMWatchdog2013 @Telstra Many/most service providers (Telstra, elec companies, etc) have major discounts there for the asking. But you have to ask, ‘cos otherwise they won’t tell you. They rely on people not asking.
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Brent Zack
(@BrentZack) reported
@trickyidnego @Magpie1954nBird @Telstra So, I had spoken to customer service twice and sales twice. Both would have been able to see the status of the connection & plan for that account. Said nothing, happy to hoodwink us into getting a new, more expensive plan. I'd NEVER use Telstra.
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🐀Evil Sewer Rat🐀
(@ToneSaysGoLeft) reported
@MSMWatchdog2013 @Telstra Ditch @Telstra Worst phone company to deal with. Bunch of liars and thieves
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❄️Random sewer rat🐀
(@random830) reported
@MSMWatchdog2013 @shambolicgirl @Telstra That's how they roll. They overcharge then refuse to reimburse, so many cases but the ombudsmen checks them quicksmart. They keep charging me months after I cancelled the service, threaten to report me to credit reporting agency.
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Ixat's Empathy Training (sorry, booked out)
(@IxatDnats) reported
@AnimaeOK @MSMWatchdog2013 @Telstra Why anybody has anything to do with that rude bunch of gouging bastards is beyond me.
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra my internet has been out for about an hour both yesterday morning and this morning. There don't seem to be outages in my area, but I can only checkonce I can get online! Phone line works. Can you advise whether there is a problem? Postcode 2454.
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💧Jen 🌼 (Morrison - King of the Sewer Rats)
(@GasIsTheNewCoal) reported
@Telstra There is no option for nbn. Rural area. Light on modem is red, of course, when internet is not working, green when it is.
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Helen Dyjak
(@singingeyes) reported
@Magpie1954nBird @MSMWatchdog2013 @Telstra Put a complaint to telephone Ombudsman & ACCC !look for alternative & block bank direct debit!
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Ixat's Empathy Training (sorry, booked out)
(@IxatDnats) reported
@AnimaeOK @MSMWatchdog2013 @Telstra A few years ago I had to cancel my mother's service. Their menu system was nuts and they stuffed it up anyway.
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Claire
(@tjscott) reported
@glacechase @Telstra Thats horrible. Fortunately i havent tried my apple account yet, not using that account currently..
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Greg Norman
(@GregNor49298186) reported
@rockyatburra @chris02178 @australian And not only that sold Telstra & Gold reserves. Prob the worst govt & treasurer so far.