Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 12/02/2025 02:20

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Gladstone, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Wi-fi
AustraliaMelbourne E-mail
AustraliaBrisbane Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaBrisbane Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • drkatrinablack Katrina Black (@drkatrinablack) reported

    @ThornburyRocks @Asher_Wolf I paid cash at C&C. I do 100% agree with you re: accessibility, but there are practical solutions to some of these issues - eg all Telstra public pay phones are free. I know not everyone has one close by, but it is possible to, for free, use a payphone, call a store and pay cash.

  • LuytCindy Cindy Luyt (@LuytCindy) reported

    @Telstra I really had enough in the last 6 months with Telstra. I always had a bad mood after I talked to Telstra. So many problems so much disappointment and waste of my time.

  • SotiriPower Steven Power (@SotiriPower) reported

    @NickButler10 @TheAdelaideOval Wouldn’t their be an issue with Telstra the games offical sponser and Optus Stadium??

  • dnj1980 David Johnson (@dnj1980) reported

    @Telstra 25 mins on the phone to be told right at end of T&Cs that I am calling too early (4 weeks before) to arrange my internet and need to call back in 3 weeks. Why? Why do I need to call in the first place? I have an account and all the details you need. Just awful.

  • monzah46 monique (@monzah46) reported

    No one go with Telstra. They have put an outrage out without informing customers and keep pushing it back. I can’t even transfer my number because I have no service.

  • gilbatron GilAnneBee (@gilbatron) reported

    @Telstra Hi Anto. Yes thankfully came back at about 3.30pm today. Only problem now is the wifi isn’t working. We’ll call tomorrow and try and sort that out.

  • kylie_annxo Kylie ‎⍟ (@kylie_annxo) reported

    OMFG @Telstra 1hr and 3 people later you still can’t give me any definitive answers. If you are going to out source your “customer service” at least try and find people who actually know what the hell they are doing 🤬 I am so done with the bullshit

  • Craylorr Craylor (@Craylorr) reported

    @Telstra Well yes the problem has kinda of been fixed.. I had my Xbox on the floor and the connection may have been the problem because I moved it and somehow it fixed the problem but I’m still having minor minor ping issues

  • midii Ken Moore (@midii) reported

    Also have you heard the latest offer. Free spins, worth $1000000 all yours just click this link. Surely there can be a way to block this ****? Can’t block messages that come from a name instead of a number on iphone. Any clues here @telstra cant you block this on network?

  • EdBsv -ED- Bitcoin BSV (@EdBsv) reported

    @davey0511 @10NewsFirstQLD @Telstra and I am not going to Think about this also, you know how the whole west shits on China all the time,say its evil and ****, guess what Chinese gov are giving to their people? Actual vaccine created from weakened/inert virus, not this protein mRNA **** Look up: Sinovac vaccine

  • Andy37160502 Andy (@Andy37160502) reported

    @FOXFOOTY Unless wa government or AFL hand over a **** load of cash to Telstra, granny won't b in western Australia.

  • Wynne_Dog Wynne (@Wynne_Dog) reported

    @Aussie3_1_13 Well bugger me. Never had Telstra respond so quick before....ever. But your telling me something I already know.

  • _deeflorence Dee Florence (@_deeflorence) reported

    @Telstra We have the 4G backup. It has never worked. We’ve been sent 3 modems and none of them have 4G that works.

  • brewey brewey (@brewey) reported

    @andy_penn you should make Telstra air free as well for customers on the boot mobile network would appreciate that a lot so I can use the Spencer nsw near Wisemans Ferry hot spot that would be nice would appreciate that a lot thank you have I lovely day

  • OBradaric oli (@OBradaric) reported

    @Telstra @jimmyrees Hi telstra on 10 Aug one guy placed 2 sim plan orders for 45 xs and 15 xs mobile broadband never heard or got the order only ref he gave me 17284681 and ref GESPO000453669 spoke to cust serv they say will follow call never did and got stopped from. Chat messages failed to help.

  • bradly_420 DivinityVengeful (@bradly_420) reported

    I have a video to upload just need to make a thumbnail but my @Telstra internet isn't working is anyone else having this problem

  • waydefn wayde (@waydefn) reported

    Nice internet cuts out in end game when we’re so stacked @Telstra fix ur **** or I’m going to Aussie broadband

  • alisterrobbie Alister (@alisterrobbie) reported

    @M_Doherty00 @Telstra There’s also the opportunity for Telstra to be the white night here and potentially do something to help customers from all networks, not just their own. Good publicity, no?

  • duncanhart Duncan Hart (@duncanhart) reported

    @Telstra no, it's not sorted, that's why i escalated to @andy_penn. I'm sick of this nonsense, all the service reps do is shuffle the work around and/or stall.

  • caskale93 Nick Casale (@caskale93) reported

    @Telstra Hi Telstra, you’ve cut my mother-in-law’s phone off. She’s sick & 85 yrs old. You cut her off as she hadn’t paid the bill you haven’t sent her. She has no email but you made her account paperless anyway. Your customer service can’t help. What can you do?

  • mawrzvfx Sinister Mawrz ✨ (@mawrzvfx) reported

    @PlaIism @Telstra help me out mates

  • LuytCindy Cindy Luyt (@LuytCindy) reported

    @TelstraEnt Hi one of your employees insulted my English level. I actually had her first name and employee ID. Really? Can Telstra allow your employees to treat the customer like this?

  • UndaSthnXiStand 💧🌊💦 🌱Rural Oz Matters 💧🌊💦 (@UndaSthnXiStand) reported

    @melkettle @Telstra TELSTRA has had another system change, which corrupted account info. Without my consent or any request, my acc has changed to email billing, account info has changed & TELSTRA is refusing to accept complaints over the phone. They tell you to lodge it online & hang up!! 😡

  • soloflynn1 soloflynn (@soloflynn1) reported

    @Qantas have been on the phone for 3 hours. Is there another way to get my issue resolved? Wait time is a bit much. Thought I was contacting Telstra😒

  • UndaSthnXiStand 💧🌊💦 🌱Rural Oz Matters 💧🌊💦 (@UndaSthnXiStand) reported

    @Telstra Stacey, I’ve tried repeatedly, to no avail. Your arrogant & rude Philippine call centre staff simply direct me to the closest business centre 380km away and hang up.

  • dnj1980 David Johnson (@dnj1980) reported

    @Telstra Hey Sheree. Velocity connection (only service available at the property unfortunately).

  • duncanhart Duncan Hart (@duncanhart) reported

    @andy_penn why is it whenever i use @Telstra customer service i end up having to chase them several times to check whether they've done their job properly?

  • mezla 💧 Evil Matthew ✊🏽✊🏻 (@mezla) reported

    @JoliNatural @Optus I spent about 6 months trying to get Telstra to actually give me what I ordered and paid for... I never succeeded, and they lied to me quite a few times.

  • monzah46 monique (@monzah46) reported

    @Telstra hi. I bought a sim last week and I’ve had no service since I got it due to a planned outage I wasn’t informed of when buying said sim. If I move to another carrier can I be completely refunded?

  • _deeflorence Dee Florence (@_deeflorence) reported

    Thanks so much to @Telstra for cutting the internet out on the live press conference repeatedly. They refuse to fix my internet issue because it only cuts out when it rains and the technician will only come when it’s not raining and they can’t find the fault. 🙁