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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 37% Phone (37%)
  • 10% Wi-fi (10%)
  • 7% E-mail (7%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Penola, Melbourne, Hobart, Adelaide, Perth, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, Arumpo, Rockhampton, Cook, and Ceduna.

CityProblem TypeReport Time
Sydney Internet 2 days ago
Brisbane Internet 2 days ago
Brisbane Phone 2 days ago
Penola Phone 2 days ago
Melbourne Wi-fi 3 days ago
Hobart Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • fowles_james
    James Fowles (@fowles_james) reported

    @Eckfarming @stationmum101 Telstra and its staff wouldn’t know a customer if they fell over one…..

  • chicpussykat
    “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • Samantha7ey
    samantha 🏳️‍⚧️ (@Samantha7ey) reported

    @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

  • rockyandralph
    rockyandralph (@rockyandralph) reported

    @AFL @Telstra Poor bastard

  • RiachRodger
    Rodger John Riach (@RiachRodger) reported

    ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

  • FootyfanRoberto
    Robert (@FootyfanRoberto) reported

    @RhysBlair10 @AFL @Telstra Slow you may want to check the tracker… bad luck drafting more injury prone duds

  • awthorpe
    Andrew Thorpe (@awthorpe) reported

    @Telstra It isn’t unplanned outages there is a lack of capacity in the Telstra network in that part of the cbd. It has been bad for ages like dial up speeds but is getting worse to the point of unusable. How do you let the network engineers know that they need to review and do something

  • Greglark4Lark
    Greg Lark (@Greglark4Lark) reported

    Just got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise

  • CaptHughBeard
    Devil's Avocado (@CaptHughBeard) reported

    @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • eevblog
    Dave Jones (@eevblog) reported

    Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

  • glen_birnie
    Z (@glen_birnie) reported

    @Adam_and_EVs Should ask them if they purchased through Telstra network….

  • GregRya98533841
    Greg Ryan (@GregRya98533841) reported

    @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

  • JordanWardle5
    Jordan Wardle (@JordanWardle5) reported

    @theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.

  • Noise11Tweets
    Noise11.com (@Noise11Tweets) reported

    @arbsmichael FCAT CHECK: You fail to mention Howard and Costello achieved this by selling off assets including Telstra, Reserve Bank gold reserves, ABC/SBS towers and the National Rail Corporation. They sold Australians out.

  • noreasonspec
    the what an election chocobo (@noreasonspec) reported

    Has Telstra mobile been dog **** for anyone else in Sydney recently? Just tons more black spots of no coverage on 5g?

  • ConPaffas
    Con (@ConPaffas) reported

    @MPolyalloy Now do the ALP list or does that not suit the agenda? Btw, I don’t support government selling assets. Or military bases for that matter. The only one that was good sale was Telstra, because they got a lot more than what it was worth and it hasn’t appreciated. Tech killed Telstra

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • HarryFromSyd
    Harry Snape (@HarryFromSyd) reported

    @KingstaKingsta1 @craigkellyAFEE Not the Howard garbage again. Keating sold CBA for $8B and spent the money bailing out VIC Labor. CBA is sort $260B and has given $150B in dividends. Howard sold Telstra for $45B (now $52B), used the money to pay off debt and create the future fund, it’s worth $320B

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra You guys providing inadequate service is not something I should be trouble shooting it’s something you guys should be doing

  • jumbarrawa
    Jumbarrawa (@jumbarrawa) reported

    @Telstra, you can eat a bag of ***** DIGGs .. not payin 113 a month for your dodgy, slow internet. . will let my 6 months infront wind down and never ever use your services again. BOOOO to your poxy heads.

  • rochfordalexAR
    RochfordAlexAR (@rochfordalexAR) reported

    @bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it

  • James_M_South
    JimBobSquarePants 🇺🇦 (@James_M_South) reported

    @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

  • hasselljpb
    landman (@hasselljpb) reported

    @telstra had a phone call today but because our service has dropped so badly I didn’t take it because it would have been futile! Turns out it was a near neighbour who had a terrible traffic accident! Luckily they got hold of wifey who is the ambulance officer. We need better!!!!

  • reach_hamish
    Hamish (@reach_hamish) reported

    @GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.

  • PeterPeterV20
    Peter 2.0 🐁🌸 (@PeterPeterV20) reported

    @cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭

  • CJPomfret
    Chris Pomfret (@CJPomfret) reported

    @Mac80277103 @JP__75 Howard shifted policies. He said GST would never be part of his Gov’s policies at the ‘98 election, then introduced it in ‘00. He said no Work choices then introduced it. No Telstra same then sold it. This is different to a gov seeing housing get harder so they made a change.