Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Sydney, Hobart, Melbourne, Brisbane, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.

City	Problem Type	Report Time
Perth	Wi-fi	13 hours ago
Sydney	Internet	17 hours ago
Hobart	Internet	22 hours ago
Melbourne	Phone	1 day ago
Sydney	Internet	1 day ago
Perth	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kim, Car Thief in Texas (@CarThiefinTexas) reported 11 minutes ago

  @HappyNacho73 I've got two numbers and the Telstra one on e-sim was very loud compared to the Optus network one.

• 
  The Lord Ardent Rake (@financialporn11) reported 12 minutes ago

  @mrwebber4 China just hacked the Aust 911 service (called 000) & the major Telco (Telstra) in retaliation for the *** negative comments regarding the Chinese missile launch. For the UK stealing a steel works I would think something stronger is in order. Timed in between ***. Y not a PM?

• 
  KateM (@KateMSce) reported 12 minutes ago

  Melbourne, Aust: Has anybody else who is with Telstra (or Boost or ALDI mobile, etc) had calls going silent mid call and having to hang up and call again? Only started yesterday. Not just me .. two other people I know. Have lodged a complaint with @Telstra and waiting.

• 
  John Woodcroft (@jonwoodcroft) reported 16 minutes ago

  @sarahinthesen8 RE TELSTRA INQUIRY Just to reiterate: The widespread nature of the outage across all of Eastern Australia due to a single equipment failure is cause for concern. It suggests a reconfiguration of infrastructure is required so outages are regionally confined.

• 
  Cdbrown (@BrowntownBrew) reported 26 minutes ago

  @CrySlyFly @ialihasaan @Batman2242 Telstra were unwilling to structurally separate to allow the infrastructure side of the business build the new network. Telecom had plans to do fibre upgrades but got shelved when they became privatised.

• 
  Matt 🌸 (@MattPrider) reported 27 minutes ago

  @OMGTheMess @forwardtopeace Telstra. Been with them same number for 30 years. Newish Iphone. Ever since 5G they have been going down hill. I’m noticing black spots on drives out of town where coverage was good in the past.

• 
  Andrew (@andrewrdn463) reported 31 minutes ago

  VICKI BRADY MUST GO Telstra concedes 15-year-old, $30,000 device responsible for outage In a submission lodged hours before today’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

• 
  John Young (@JohnYoung146083) reported 32 minutes ago

  @australian Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

• 
  ted sowden - woke as!! 💧🌾🔥🚒🧸 💉💉💉🌈💡 (@sowdented) reported 32 minutes ago

  @noplaceforsheep l was shopp'n and had it in my back pocket!! checked it latter, "no sim, no service" on my opening page!! opened it up and didn't know if l had service or not!! sent my self a txt but didn't get it!! turned it off and back on, got the telstra bit, but still no msg!!

• 
  Shanti Beach (@shantibeach888) reported 33 minutes ago

  @Starlink I have to get out of a telstra contract that is not what they told me coverage is crap at times

• 
  Woody (@liberals_ipa) reported 33 minutes ago

  @hitinman This is dumb **** having a system crash under these circumstances. Any company with half a brain would have a parallel copy of the network to run tests on prior @Telstra

• 
  Adésọjí (@sam4se) reported 34 minutes ago

  @cb_doge "Telstra CEO confirms Starlink could connect Australians in mobile dead zones to emergency services. Game-changer."

• 
  Muzzamite (@muzzamite) reported 37 minutes ago

  @burkylie12 But when Telstra goes down, there is nothing! Suss from this criminal enterprise, ALP

• 
  Andy J (@AndyJay16634390) reported 39 minutes ago

  Fkn hell, the Telstra witch-hunt on ABC is stupid. All bread and circuses for the peasants to feel vindicated. What a waste of taxpayers dollers.

• 
  Christian (@truechristianh) reported 44 minutes ago

  @realRick_AUS Don’t hold your breath! The aus government will reprivatise Telstra and ban Starlink before that happens. We’ll get higher prices and a shitter service!

• 
  Fran McInerney (@franmac44) reported 44 minutes ago

  @JonesHowDareYou Took me a while to log in this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

• 
  Enertium AI Cyber Defence (@enertium) reported 44 minutes ago

  @CompSciFutures Holy kow I can’t believe Telstra and COA VICPOL still have not reconnected my M2M Medical emergency assistance sims. I’m supposed to be working on Tier 1 NOC for this cyber crisis. @FSF even prepaid me in stickers!!! F off McKinsey. See my GitHub: APMonitor. It’s big in NYC as a B NOC, because: walking down the street and throwing a date point over the fence. 🤘🤘🤘

• 
  Pragmatic Australian (@Pragmaticaust) reported 45 minutes ago

  @samstrades Today 19/7/26 - trying to get info from Telstra on how to lodge a complaint/compensation about the outage, Telstra are saying to customers that the cause was “unforeseen” …… they can’t help themselves #telstra #youhaveonejob #sackthelot

• 
  William Hawk (@WilliamOneHawk) reported 46 minutes ago

  @SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.

• 
  Napoleon Bonaparte (@Napoleon__Bon) reported 47 minutes ago

  BREAKING: Telstra is looking to Starlink as a backup solution for emergency communications. • Following its nationwide outage, Telstra says Starlink satellite messaging could help people in areas without mobile coverage. • Users would be able to text a friend or family member via Starlink, who could then call Australia's Triple Zero emergency service on their behalf. • Direct texting to Triple Zero is not yet available. Starlink is becoming an increasingly important part of emergency connectivity in Australia.

• 
  System Failure (@AlienSpoons) reported 51 minutes ago

  @NRL Telstra has ongoing glitches with it mobile data network and nobody gives a ****! Yeah! Possibly the phone network too but nobody answers calls these days.

• 
  Daniel (@VoteLewko) reported 52 minutes ago

  My predictions for the nationwide Ausalert test today at 2PM AEST. 1) Drivers whose mobile phone goes berzerk cop a $423 fine and 5 demerit points. 2) School teachers bust students who've been handing in a burner phone every morning before school. 3) Matinee session of The Odyssey interrupted causing mass rush to the toilets. 4) Spies, TV and Radio broadcasters learn the difference between mute and off when their career detonates faster than a Hezbollah pager. 5) Telstra network engineers clench hard.

• 
  Evans Electric (@tsport100) reported 52 minutes ago

  A guy moved into a new apartment. Only “official” internet was FTTN NBN — $90/month for a pathetic 30 Mbps down max. He called Telstra and Optus. Both said “5G Fixed Wireless not available at your address.” He checked a cell tower map anyway. Half a dozen towers within a couple km. Bought a GL.iNet GL-X3000NR 5G router + built a DIY 4x4 MIMO LPDA external antenna. Result? 800 Mbps download / 170 Mbps upload. 25x faster. $75/month. Same building. Here’s exactly how he did it 🧵

• 
  Madasahater (@Madasahater65) reported 54 minutes ago

  @ShelldoHanson @Telstra I have to login to all my tv's etc everyday. 5G 🤔

• 
  Epiphany (@Jce1035) reported 55 minutes ago

  @AFL @Telstra Nice to have a midfielder that give a ****

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 56 minutes ago

  @twensor @FetchStep sadly its totally on form for telstra. remember when a small fire in their chatswood building took out the national SMS network. where i live telstra, nbn, optus and vodafone are all on a 4 hour battery backup, while essential energy schedules regular 8 hour outages.

• 
  Satoshi Goy (@satoshigoy) reported 58 minutes ago

  The fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.

• 
  Jess H (@Jess_H19) reported 1 hour ago

  @Telstra Yes I have reset both phones multiple times over the past days trying to fix data failures, calls not going through, poor signal, messages not notifying. Why am I having to reset so often to get basic function?

• 
  Sociaall Inc. (@dez_blanchfield) reported 1 hour ago

  @BudgetDude if you know the org chart of Telstra you'd find that would be a terrible approch but I get what you mean. I think the approach required if to rewind the history of decision making re. "why wasn't that NPT server upgraded" (or all of them) and that ecosystem of humans get fired.

• 
  Richo (@Richo38896671) reported 1 hour ago

  @Telstra @Jess_H19 What's that going to prove? For the last couple of days my Internet has been useless. I have tried to do a speed test but your link wouldn't open! The service at present is intermittent. When it works it's fine. A speed test is only a snap shot. When it doesn't it doesn't.