Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
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| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💧StoryGirl (Jemma) - Black Lives Matter
(@BlueJayGliding) reported
@stinginthetail Part of their reason for outsourcing to India or the Phillipines is making the help you want so difficult to get that you'll give up trying. Cheaper to churn people and make them a cost to your competitors than to invest in local service delivery, right @Telstra?
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ALLyourBASEareBELONGtoUS
(@annalise_webb) reported
@lke73_historian I’m with iiNet for everything, have been for decades. Wonderful people. They were honest when they couldn’t provide the wifi service we were looking for (hence my ill fated Telstra experience) never again!
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💧Miriam Yip
(@mimyip) reported
@lucethoughts Yes today, two calls. The internet being cut off in 24 hours, and one from Telstra support. I’m not with Telstra.
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Cosmic_Cycle
(@CycleCosmic) reported
@lucethoughts This is a scam - has been for a few years. And very annoying with the constant bombardment of these calls. How is that Telstra / NBN cannot provide an effective blocking service for these type of scams? #auspol
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FunkyJ
(@funkyj) reported
It's awesome that Caitlyn and the financial aid workers managed to expose @Telstra, but this **** has been going on for decades. When I worked at a call centre for Telstra in 2011, they were in trouble then for doing the same thing. Stop fining them. Shut them down.
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Amaya Booker
(@Illdrinn) reported
@damana @Telstra Sounds like it to me. Ask for their name and supervisor and a ticket number and tell them you'll call Telstra support back with the ticket ID.
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Flick Ruby
(@FlickRubicon) reported
It's difficult when @ato_gov_au hangs up on you when they put you on hold during the 2nd attempt to call them. The first call was a problem because @Telstra routinely fails its universal service obligation and our landline is so crackly no one can be heard.
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Elizabeth Simpson
(@kittycati) reported
@ABCaustralia @abc730 I rang up Telstra and spoke to a staff member who could not understand what I wanted to cancel the new contract and have no internet only a phoneline. It took me to say “they don’t have a computer or even use the data on their mobile phones” for the person to get it & cancel it.
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goth loth cat 🤍
(@dayoffgoth) reported
@Telstra honestly, no, i’ve spoken to you here, over the phone, through text message all to no end. like i said, it’s been going on for 6 weeks. i’ve contacted the Ombudsman about it bc your customer service is a ******* disgrace.
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drycenn
(@DanielRycen) reported
Never pay your @Telstra bills in advance. Since November I have been trying to get my account credit back.. and they just keep sending me letters with "you have X amount of credit 🤭" Give me back my money!
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ArtifexH ☕🏳️⚧️
(@ArtifexH) reported
@mels_mck @Telstra Same with me, it's pretty damn pathetic. i'm switching to Optus today.
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WalkingPerspective
(@wlkperspective) reported
@samanthamaiden @lucethoughts @Telstra We often take calls from those purporting to be Telstra Support, even though we’re with Optus. I just play along and they eventually catch on I’m having a laugh
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Adam Laurence Marks ©
(@Adamatsu13) reported
101 telstra message bank.. S +FAKE 20 LIMO CSC.. Croydon Secondary Collage 121 to 101 to 121 original 20 limo off anf fake on 121 AxA, 11X11... C 137. S.. 23,95 M.. MMS service fake 1 FIX IT! R101 R121 R137
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Elizabeth Simpson
(@kittycati) reported
@ABCaustralia @abc730 My elderly parents were coming up to the end of a nbn contract and decided cancel, so they went to the local telstra store. The staff somehow convinced my dad to sign up to a mobile broadband plan, which they don't need or want.
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Naomi Elle
(@naomi_t_81) reported
from
Wollongong, State of New South Wales
@mels_mck @Telstra It sucks but the easiest way I’ve found if you are out of contract is just switch to another provider with your new name, I would think @Telstra could handle this but treating someone with dignity may be a bit much for them.
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John *******
(@KarlCottonSpy) reported
@D_Melissa2 Well done to all who stood up to Telstra but this should never have happened. But looks like the fine should have been bigger as Telstra and ASIC “agreed” on a suitable fine. Nothing for those impacted beyond being “allowed” to keep their phones.
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ALLyourBASEareBELONGtoUS
(@annalise_webb) reported
@lke73_historian When I was arguing with them my mum (who was visiting) was frightened and kept trying to give me money to pay, I said “NO it’s a matter of principle” - see how seniors often don’t question things? Telstra disgust me. I would never be their customer again.
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Rob near The Otways
(@Robtrinity) reported
@toninicho @bigtoes44 Regional Telstra shops in non-Indigenous communities seem to engage in similar practises. A top-down investigation is in order.
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joy taylor
(@joytayl90153775) reported
@Malarndirri19 @AustralianLabor The arrogance of Telstra to treat anyone like this is abhorrent, but to treat more vulnerable people in this way is beyond abhorrent. Be ready to see an increase in your accounts to pay for their punishment. Wonder how many senior heads have rolled over this?
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ɱɑɗʋ
(@DarthMadV) reported
Anyone else with Telstra in Sydney having connection issues? -_-
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ros reines
(@RosReines) reported
@Telstra hey guys, just been told my apartment doesn’t exist but the whole building has had NBN for years. Help #telstrawbj
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Michelle
(@EffingHardy) reported
@DameHat @acccgovau We had to put an afternoon aside to make a trip down the line for each of those Telstra interactions, an annoyance for us, but for so many people travelling like that is out of the question, & negotiating with someone who is only interested in their own figures is impossible.😕
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Annie Wilson
(@onewildpreclife) reported
@valeriekhoo @Telstra I had same issue 2 days ago. Unacceptable wait. (When I finally got on to the overworked employee, she couldn’t fix the problem (I didn’t know I had). Thankfully, NBN guy who came next day was a gem, worked REALLY hard. Found cable from house corroded, hence signal dropping out.)
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Xr globalised
(@sarah_andros88) reported
@Telstra you are complicated with violating my human rights and ill be making a human rights complaint and a telecommunications ombudsmen complaint if this is not resolved today
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Xr globalised
(@sarah_andros88) reported
Thats why my reception is never what my contract with telstra states ir is
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🇦🇺𝓡𝓸𝓮𝓵𝓸𝓯 𝓑𝓸𝓮𝓻 AKA Roy
(@RoyPentland) reported
@FeralFox3 Except Telstra Business Centre system is down (2 hours so far) so I can’t get or lose anything
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David Hechter
(@hech_yeah) reported
@Telstra 3 hours waiting for customer service on the phone and no answer 😖
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valeriekhoo
(@valeriekhoo) reported
@onewildpreclife @Telstra Wow that's terrible!
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john
(@jcholle) reported
@DrRimmer They rang up my sister and told her she could have a tablet as a reward for being such a good, long term customer. The bill came a month later so the tablet went back. And she is still a Telstra customer, albeit a distrusting one.
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ɱɑɗʋ
(@DarthMadV) reported
Can you fix the internet in hassall grove ffs I have a quiz I have to do for uni worth 10% due by 5pm and the internets been out since 6pm last night @Telstra