Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Treeby, Sydney, Perth, Adelaide, Melbourne, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Treeby |
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| Brisbane |
Wi-fi | |
| Brisbane |
||
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Damien Van Coke
(@damienvancoke) reported
@SneedTech Telstra and Optus in Australia literally use n78 3.5Ghz spectrum, no issues whatsoever. They both have around 75% population coverage.
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Crispy Card
(@ChrisPickardAU) reported
@Telstra Hi the usage is still not showing on my phone. Can you help please?
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Olive
(@BigCumsTwts) reported
@Telstra Telstra staff are rude af
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JFT Axxisz
(@axxisz_) reported
@reckzfnt @Telstra ur actually stupid
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PrintDiva
(@PrintDiva2) reported
@Telstra Monday I will ask for a tech to come out & fix the problem
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Raymond Brown
(@jrbrown48_brown) reported
from
Sydney, State of New South Wales
@NBN_Australia I have taken this up with Telstra on 3 occasions. It's the old Foxtel cable. It apparently needs an upgrade. Not prepared to help
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BloodRedRubyRose
(@BloodRedRubyRo1) reported
@Telstra Unfortunately not, it still is down for me.
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Warwick Rendell
(@WarwickRendell) reported
@Telstra Except it’s NOT working. It’s redirecting to my voicemail, not the number I gave it. I tried turning it off again, then back on, no change. Still goes to my voicemail instead of the help desk number.
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Nasty Nestea
(@NestamaFox) reported
Woo slight rain and wind kills my internet for a good 5 minutes woo. **** this weekend and the days leading up to Thursday (the earliest Telstra can send someone over to check/fix the problem).
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Joseph LIM
(@joseph11lim) reported
@ReutersBiz "Autohome's US-listed stock was down >70% Thurs from this year's peak of $147.7. It went public in HK in Mar with lukewarm interest & its share price has fallen more than 60% fr a peak of HK$199.60 in Mar. Telstra sold its 47.4% stake in Autohome to Ping An in 2016 for $1.6bio"⏰
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Tyla
(@urdadsidechickk) reported
@Telstra help me my internet isn’t working DONT make me go to @Optus
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Lailou Blu
(@BluLailou) reported
@OnlyAsking3 Perfect example is Telstra. Australian company but when you ring customer service it goes to India telecommunications centre. What the hell for? To save a few dollars on wages!
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pj
(@pjfnt_) reported
@axxisz_ @Telstra my internet is so slow
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kuldeep singh
(@deepilibra) reported
@TelstraBcast don’t buy Telstra product 2 hour waiting to talk with customer care still waiting
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kuldeep singh
(@deepilibra) reported
@Telstra don’t buy Telstra product 2 hour waiting to talk with customer care
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kuldeep singh
(@deepilibra) reported
@Telstra Home internet not working 2 hour waiting to talk with customer care still no one answering
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Joe Carli
(@JAYSEE423) reported
Hello! ..Hello!...Telstra!!...we have a land-line fault in the Sedan area of Sth Aust'.....Landlines are down...hello!..hello!..I know, I know..it rained so the entire network falls apart!
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David Smith
(@DavidSm24313369) reported
@Telstra Norgibgs improved I will take my handset to Telstea Monday for assessment. As someone suffering end stage lung disease I will need a loaner for medical consults while it's being assessed. Thanks for your help.
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BloodRedRubyRose
(@BloodRedRubyRo1) reported
@Telstra I was just able to pay. Maintenance message has been an issue, and it very, very, very slow to load the correct pages. 🙄 your app has issues with slowness in general. Please try to improve it. It get very frustrating to work with.
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Margaret Bromley
(@MargMagFan52) reported
@Telstra hi. Why is my $50 prepaid not working. Expires in Dec 2022. Barely used
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Socially Dull
(@ZULU401) reported
@garigalAnj @AllanSeymour1 @mary_tambling63 Maybe but, mostly the causes of bad transmission are in the blue cable at street boxes which was bought by telstra from Brazil. It was found that the cable had water soluble insulation.
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KCandtheLabradorBand
(@KC_LabradorBand) reported
@PeacenLuv2021 of course! i once got out of a ten thousand dollar telstra bill, so i've got tips for days - hit me up if you need more advice or moral support it's horrible that you were so nice & they've treated you so poorly super uncool. you deserve much better 🌻
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Geoff Donohue
(@joffalab) reported
@Telstra The t app and ‘gold member’ status / service is a shambles
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Socially Dull
(@ZULU401) reported
@garigalAnj @AllanSeymour1 @mary_tambling63 Maybe ut, mostly the causes of bad transmission are in the blue cable at street boxes which was bought by telstra from Brazil. It was found that the cable had water soluble insulation.
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Kangarubick_LFC
(@Griml3xx) reported
@Telstra got a new phone and it picks up the sim card is in there, loads contact list, finds Telstra network but I can't receive or make phone calls. Txt messages I can Waddup with that
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Totally not Ethan Trenerry
(@NotTrenerry) reported
@GameApologist What ******** is wrong with your phone providers? Idk if they’re in your country but we have Vodafone, Optus and Telstra
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kuldeep singh
(@deepilibra) reported
@telstracareers don’t buy Telstra product 2 hour waiting to talk with customer care. Still waiting
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Matthew Smith
(@TheSmiddy) reported
Telstra has sent me an SMS 2-3 times a week for over a year saying "it looks like you're in China. Please note international roaming is no longer available." Today I sign in to update my plan in preparation of my return and it's like "suspicious login from China detected"
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Tyla
(@urdadsidechickk) reported
@Telstra my wifi exploded help me
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Briley Myerscough
(@BrileyM) reported
@Telstra your service is abysmal. How can you ‘slow down the 4G’ when you haven’t come to repair the cable from two weeks ago? Trying to run a business from home & can’t even open a website currently!!! What kind of internal ‘communications’ do you actually have? Sort it out.