Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Geraldton, Sydney, Launceston, Melbourne, Stirling, Brisbane, Perth, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Phone | |
| Geraldton |
Phone | |
| Sydney |
Internet | |
| Launceston |
Phone | |
| Adelaide |
||
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Gillard
(@sarahgilard76) reported
@Telstra Did you look up the INC number I sent you? Because I have yet another one after another cancellation. INC16717157. No internet, no technician, yet another appointment made, over 3 hours to get to that point. A $20 credit offered. Still no internet. Nothing to PM about just fix
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David Woods
(@DavidWoods06) reported
Still no email, even trying to go online in store the sales people say how poor it is and they work for Telstra, why do we bother.
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Gerry Gannon Fully Vaxed
(@GerryGannon) reported
@reallykazcooke Not sure what the @Telstra design team were smoking while coming up with this logo, but I want some of that ****!
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Bohdi ✨🏳️🌈
(@bohdib_) reported
@Spoogatti @Optus @KingXRay I can't load the game on my PS4 or the website on my PC with my Optus connection, but I can if I hotspot from my phone with a Telstra service.🧐
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Federal Agent
(@dcwiththree) reported
@Turtullian @GodCloseMyEyes Didn't realize the Telstra network signal was propagandizing the #letsvaxx bit over the phone notifs too
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Mick P
(@cimatesrv) reported
@Telstra fix the 4G mobile network so people that run businesses 12km from the Sydney CBD can survive. Stop sending me a form to fill out and actually address the problem
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matt
(@matt12921449) reported
@Telstra @tonymawz How about you keep the price as is for those of us on plans?, have been with Telstra for less than a year and it’s hands down the worst service I’ve ever received.
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Simon Gillard
(@simongillardLS) reported
@sarahgilard76 @Telstra @Telstra abysmal customer service and care! #Telstra #rubbish
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Simon Gillard
(@simongillardLS) reported
@Telstra There’s only so many DM’s followed by ignorance to a problem one can do!
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gala
(@GalaJessie4998) reported
@optus I have been unable to access ffxiv since 9pm last night. Can't access the client, lodestone, mogstation. Trying from my phone same issue until I switched to data. Your tech supt says contact SE but my daughter is connecting via Telstra with no issue. Pls help
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Sarah Gillard
(@sarahgilard76) reported
@Telstra Thanks Luci it’s REALLY BAD. cause I can’t do my job. And I have to spend hours being asked the same question. I have several tickets as they keep getting canceled. The latest is INC16704156
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Parzival the vaccinated
(@ParzivalCharge) reported
@BernieKuran @DanielAndrewsMP Don't forget Howard's selling off Telstra included infrastructure. As public entity they were legislated to keep the network in top shape and had already started rolling out fibre on key trunks at time of T1 in 97. Privatisation ended their commitment to taxpayers.
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Dr Paris (he/him)
(@parisba) reported
from
Hobart, State of Tasmania
Right, cancelling my @Telstra account (which Telstra linked to a TIO complaint about an entirely unrelated prepaid SIM) has allowed them to refund me without validating my identity against the unrelated account. Great success!
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Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi Jimmy. Guess what. My ticket was cancelled AGAIN and I’m told my issue is fixed. ITS NOT. I can’t do my job and I waited for a technician to arrive between 8-12 and no one is coming. No more compassion GET MY ISSUE FIXED and stop allowing NBN to cancel tickets before resolving
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Mick P
(@cimatesrv) reported
@Telstra I've reported it 4 times I even went to the telecommunications ombudsman but you shirked your responsibility & Tried to blame it on useage indoors which is rubbish because my street and neighbouring streets all suffer the same issue Last time I reported it I didn't get a response
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Rachael
(@RachaelHasIdeas) reported
@Telstra I noticed I could make calls on Saturday. This is an ongoing issue in the local area. Something to do with the only mobile tower that covers this village and constant maintenance. Thanks for checking in.
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Hashmat Moslih
(@Hashmat_M) reported
@Telstra You are just a public relation employee you are paid to make a very bad company look good it is your job to be nice but Telstra is not a nice company at all. Telstra lies…
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Blueqote
(@UbiCastsFireIV) reported
@Modradormi @FF_XIV_EN @SquareEnix Non Optus/NBN person here with the same issue. Also met someone on Reddit who was with Telstra with this issue.
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Barry Meehan 🇳🇿🇦🇺
(@meehan_barry) reported
So I added my new partner to my #telstra account. She went to arrange a plan for herself. Told because I don't direct debit my bill she can't add anything. Told this is "the way we are going" I've never been late paying Just take your money when it suits us. No cash instore
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Chris
(@RiotChords) reported
How is it possible for an organisation as large and wealthy as @Telstra to have such an intolerably useless customer website?
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Emma Scott
(@EmmmKat) reported
@Telstra It feels as though your approach to this part of your service is built on the assumption that all customers live in metro/suburban areas with neighbour relationships, and have access to particular equipment
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Hashmat Moslih
(@Hashmat_M) reported
@Telstra You assigned my case to a manager days ago but I never got a call. Based on the past experience even if Telstra call us the person will make false promises as you have done for weeks.
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Reza
(@rezaghp) reported
@Telstra That area has never had coverage despite what the map shows. i never had any luck there!
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georgia 🔮
(@gamor11) reported
I went to @Telstra this afternoon to try change across from Optus to be told they can’t help me in store. I waited 40 minutes, the manager said they could help but then I got turned away. What’s the point in stores again?
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enjay
(@dragonflyboo71) reported
Domino's pizza Hungry jacks MacDonald's KFC Godfrey's Harvey Norman Bunnings ALDI Coles Woolworths IGA And so on And on And Telstra And more And fecking whatever Birthday? Who gives a ****
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Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi Ivan. Thanks for your reply. I have had my ticket cancelled again and no one here to fix. So I have no internet. Still. For weeks. @Telstra you are crap. Good member cancelling all services
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Nigel Marandimari Andy
(@AndyGeminiMan85) reported
Unimpressed with Bemobile's media hype over their 'something big is coming' promo. The network is barely functional in other centers except POM and yet they have a topup and win Xmas promo. Guess it's for POM subscribers only, while the rest wait patiently for Telstra.
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Bazzio101
(@Bazzio101) reported
@exetel I have been trying for TWO DAYS to activate the new Telstra Sim cards, today calling Exetel Tech Support TWICE AND I still have NO SERVICE. Really? Its 2021, NOT 1984! PATHETIC
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Mick P
(@cimatesrv) reported
@Telstra It's as much to do with the coverage inside as it is to do with the reception in my street and the surrounding streets. My neighbours all have the same problem I can stand in the middle of the road 200m from my house and have the same problem.
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Ed Healey
(@emptycab) reported
@Telstra my bill is $45 and the bank will charge me nearly that for a rejected payment. yet ive given telstra 2 weeks notice not to send for it. i wish id never changed from my previous set up,but 6 mths in hospital battling cancer i had to and cant go back to it