Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (34%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Sydney, Townsville, Brisbane, Kurrara, Hobart, Perth, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 4 hours ago |
|
Melbourne
|
Phone | 8 hours ago |
|
Adelaide
|
Internet | 10 hours ago |
|
Sydney
|
Wi-fi | 15 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Townsville
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
THGaming1234 (@Tyler92404326) reported@Telstra prior to my last tweet the internet has been fine but I have noticed recently it keeps crashing, is this a problem at my place or is smth happening
-
☕️ Elias Nasser الياس حبيب نصر (@EliasHNasser) reported@Telstra can someone fix my internet service in Sylvania 2224 NSW??? It’s been out for days & no communication as to when it will be fixed Otherwise a refund should be in order
-
Balaram Dhulipala (@balaram813) reported@Telstra It's now resolved. Ordered a replacement SIM and activated on the new device. Thanks for the help
-
N E T- N A T I V E - More Bitcoin (@BlueOnyx1) reported@imfallfromgrace Ok your a Telstra PR repsentive; using some poor ladies image.
-
Dean Tooker (@capebanks) reported@Telstra No. Is this a dongle or reception issue?
-
brett H (@brettH93468606) reportedTelstra Mobile outage in witta 4552 Qld for a week now over Xmas they just don't care are they waiting for the public holidays to be over to fix?
-
kells! (@songmingkis) reported@Telstra nope, i don’t get mobile reception at home so i’m unable to message them on the app and the home phone is down also because of the outage.
-
Don Lackman (@lackman55) reported@ItsBouquet Telstra! and I never received one share!!!
-
Reglfr41 (@zeilstrareinder) reported@Telstra 19 Paling Yards Loop, Bowan Park NSW 2864 We have large portions of time with barely a single bar of reception on our Telstra modem. But recently not too bad at 2 out of 3 bars. My daughter often needs to work from home here and finds she cannot and has to travel into town 25 kms
-
Reglfr41 (@zeilstrareinder) reported@MikeCarlton01 Yep Telstra complaints has seemingly withdrawn behind an impenetrable invisible wall. Taking cues from the LNC. Bad wifi especially here in the country central west NSW.
-
Tiphereth Gloria 🌈 (@tiphereth) reported@Telstra your shop staff at world square are out of control. I asked for help with a missing Business 5G Modem and they talked about me so I could hear it. When I asked why they didn’t come to ask me directly, the 2 refused to serve me. Madness!
-
😷Camybobany.😷 😢It didn’t have to be this way 😢 (@camybobany) reported@Telstra No I can’t because I’ve been doing it for over 18months and will never ever trust @Telstra again ever! Your business model of getting people to keep passing on information to different staff who lie to you and then take your money, is despicable😡
-
N E T- N A T I V E - More Bitcoin (@BlueOnyx1) reported@imfallfromgrace OK, gather you are Telstra PR representative; hiding behind image of some poor model- whose identity has been paid off for commercial interests.
-
Feliz Navidaddy (@jono_hayward) reported@Telstra Hi Jax. I’m currently discussing this with Telstra’s complaints team via email after several rounds of contact via twitter DM led to no resolution. I don’t mean to be rude but clearly the problem is higher up in Telstra and I don’t think there’s anything you could do.
-
Braus (@Braus23) reportedI've purchased a postpaid mobile plan and have been trying to activate the simcard/service for 7 days straight.. all I get is the same answer from support, "tomorrow". Poor support was the reason we had moved away from Telstra years ago...nothing appears to have changed...
-
Han (@HannaYeapHabbo) reportedI strongly dislike the summer tourism rush when you live in a small rural town... my internet (both on @optus and @telstra) is **** normally, but I can't even load a webpage unless I wait 2-3minutes atm. It's also ****** knowing this will be the case for the next 4 weeks 💀😩
-
highpressurecleansyd (@pressure__clean) reported@Telstra @retrogamergirl_ Worst telecommunications company in Australia terrible service
-
Blob (@thisoneblob) reported@Telstra I've been using Telstra internet for 6 years. Surely I am a loyal customer
-
Nicole (@CthulhyKitty) reported@Telstra It's been on and off but this was the worst in a while.....
-
Bree (@BreezieLT) reported@Telstra Hi Evie, thanks so much for following up. For now it’s working again so I haven’t done the troubleshooting. It was down about 7 hours. Next time will do the troubleshooting first and go from there. Really appreciate you checking in.
-
highpressurecleansyd (@pressure__clean) reported@Telstra worst telecommunications company in Australia extremely poor service
-
☕️ Elias Nasser الياس حبيب نصر (@EliasHNasser) reported@Telstra Thanks Greg NBN But when I check NBN outages they say everything is okay but we are definitely having problems I will try restarting my modem
-
Nicole (@CthulhyKitty) reportedFelt great to be back streaming !! We finally finished RE2 and played some DBD. Cheers to Madsghost and @MagicMoshii for the raids! I'm so sorry about the abrupt end to the stream but the net cut out for the 4th time in 6 hours :/ cmon @Telstra wtf!!
-
Nicole (@CthulhyKitty) reported@Telstra Nope no outages. Never is.
-
_TARA_ (@_CycleGirl_) reported@Telstra No call back this afternoon as promised. Not surprised either. Exactly what others have said online with the exact same issue.
-
_TARA_ (@_CycleGirl_) reported@Telstra INC17062346. Still nothing heard and no fix to the telstra issue with my account.
-
Mark Watson (@ManOfMischief_) reported@Telstra @telstra_news On a pre-paid sim, since Christmas Day won’t let me dial out to Aus mobile or UK landline (I get free calls). My wife and mother in law on same plan, they can dial Aus mobile but again can’t phone UK. Your support cut me off after an hour, please help!!!!!
-
C𝟷𝟸.H𝟷𝟾.O 🍀 (@lightfootsj) reported@Telstra I've tried to sort this with you for months. Yes, i've restarted my modem, router, phone, computer. I've restarted the whole house. It's the @NBN_Australia. It's rubbish and we are forced to pay high prices for dial up level service. Just insane 🤯
-
Odins_toenail (@OdinsToenail) reported@stephen_j_w @MikeCarlton01 Exactly. I know telstra relies on its at Bigpond addresses as a primary customer retention device.
-
Jay Ong (@jayong28) reportedDear @Telstra, Bait & Switch isn't a great customer service technique. Poor form to offer something, then retract it immediately.