Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Hobart, Brisbane, Perth, Dublin, Melbourne, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Hobart |
||
| Brisbane |
Phone | |
| Perth |
Internet | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Rust
(@tim_rust) reported
@kels_316 Just ask Telstra's customer support & IT departments!
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Kate Emerson
(@KateEmerson88) reported
@Telstra Telstra seems organised into silos that are not allowed to talk with each other nor to NBN. One person told me there was additional information but he could not access it because he was not senior enough. (It's a broken cable!). A more senior person wasn't available & didn't call
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Ketrin Triwidiastuty
(@madnifique) reported
Pindah provider dr vodafone ke telstra. Vodafone nanyain kayak pacar yg gak rela diputusin "what did i do wrong?". Well... it's not you, it's me. I need a better network service.
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Kate Emerson
(@KateEmerson88) reported
@Telstra Multiple fault call centre operators have told me when I call for information on existing job numbers they cannot tell me anything until they have retested my router (takes ages) even though the fault is diagnosed & documented by on site NBN tech visits to be in the NBN network.
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Marg Mowczko
(@MargMowczko) reported
@Telstra It's been months since I needed to contact you to fix my line and the customer service is as bad as ever! I hate Telstra.
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Nathan Andrew Jones
(@NathanAndrewJ12) reported
it is a tesltra phone tower ,,so they will have to shut telstra phone towers down all over australia ,,and they will have to shut down the one tell phone tower and tell one phone tower systems as they have been stolen also,,they are carrying out blue dna tooth attacks from them,,
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Rammy Jangra
(@RammyJangra) reported
@Telstra Leave it, it’s too much for you, I’ve raised it earlier too and no solution. I was asked to download another app and same story there too. You enjoy tweeting good stories.
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GlovesWasHere
(@gloves78) reported
So I can use 2 sims on my phone, that’s good cause when I go bush I’ll need a telstra one, WA is so **** for phone reception I don’t get why only telstra works, you’d think they’d all work
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Kate Emerson
(@KateEmerson88) reported
@Telstra They know the router is not the problem but they tell me have have to follow the process and test it every time.
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haris bilal
(@R7h552671319373) reported
@Telstra Not worth it ,they always say , we have sent an email , issue has been resolved , but it dose not
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Kate Emerson
(@KateEmerson88) reported
@Telstra Thanks responding but Twitter is not a secure medium. I have had death threats & **** threats & even people calling my old school & local hospital to try to scam them into revealing my address. I have lodged a complaint through formal channels and will await the outcome.
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Peter Anderson
(@zerogeewhiz) reported
@benjialpha Telstra has been talking a big game over blocking these messages with AI and ML then something incredibly obviously a spam message waltzes through. I think as a network they’re happy to take the money they get for these messages.
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Kate Emerson
(@KateEmerson88) reported
@Telstra I can however give you a general outline of the issues. The copper network is so degraded it fails frequently. Communication between Telstra and NBN apart from opening job numbers seems non-existent. Telstra has been unable to provide any repair timing information from NBN.
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Livvo
(@al_is_bored) reported
@MyRepublicAU you’re doin a grand job! My internet service has been down again for 3 hours, nothing from you. @Telstra @Optus
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Kate Emerson
(@KateEmerson88) reported
@NBN_Australia I can however give you a general outline of the issues. The copper network is so degraded it fails frequently. Communication between Telstra and NBN apart from opening job numbers seems non-existent. Telstra has been unable to provide any repair timing information from NBN.
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Trevor Goldstone
(@TKGoldstone) reported
Why would Telstra send me - a long time Telstra customer - an email with special offers for new customers only, that are way cheaper than what I’m paying? That’s just being nasty. Punishing loyalty.
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Andy
(@realparex11) reported
@KarmiahPea ahhhhhh that makes sense. they the same ones who burnt down the @Telstra tower in #mullumbimby last month?
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𝕭𝖊𝖓 𝕮𝖍𝖚𝖗𝖈𝖍𝖎𝖑𝖑
(@metrikon) reported
@Telstra I don't accept that. I pay Telstra for my mobile coverage, not @ausgrandprix I bet Telstra has known there will have been a lot of people at Albert Park for months prior to the GP. Don't give me "it's not our fault or problem", when it's your service.
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Kate Emerson
(@KateEmerson88) reported
@Telstra I have no complaint about the individual operators. They are constrained by a system to prevents them from exercising common sense or initiative. They know the work instructions are counterproductive but are bound by them anyway.
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Marg Mowczko
(@MargMowczko) reported
@Telstra @pasavito Can you help me too? I was chatting with a technician on My Telstra. The conversation timed out (That's the error message that came up.) And now I'm in a crazy loop between two pages.
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💧Nemisis #TeamProle
(@Nemisis1509) reported
@Telstra And, by the way; I DO have 100 points of ID under Australian law. But it's corporate law that I need to bow to, because Telstra has a service monopoly in the area I live.
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haris bilal
(@R7h552671319373) reported
@Telstra I am still dealing with customer care ,issue has not been resolved,getting frustrated
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💧Nemisis #TeamProle
(@Nemisis1509) reported
@Telstra Like you were happy to help the last time and drag someone suffering from anxiety through 2 days worth of messaging and calling before actually TELLING me that..? If that's your idea of help, get the hell away from me.
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Ceri Cat
(@CeriCat) reported
@FixBushInternet @NBN_Australia Thanks I'll pass it on, looking at them they're already cheaper at a glance, and can't be worse service. Even Telstra picks up quicker.
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No prize won
(@noozchoozy) reported
Telstra claim they are improving customer service? When do I get my homing pigeon?
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Jacob 🇦🇺⚽️🟠⚫️
(@Jacob01Aus) reported
@AleaguesCentral That seals the deal. I am no longer a @OptusSport fan. Ive been an Optus fan since 1985 and a prepaid plan holder since 1987. I won't watch Optus sport or renew my subscription. I’m taking my support to @Telstra where they actually know how to run a telecommunications company…
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Gin Rickey 🍸🍸 💉💉AZ💉M
(@simbrotay) reported
@Telstra Pretty hopeless! All your site gave me was an option to check my mobile service. Anyway it's back up now! Clearly the problem is at your end as we've changed nothing here since about 9:30 when re -rebooted the nbn box & then the modem!
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Matt
(@ConwayMJC) reported
Logged on to check footy scores! How ironic the @nrl @Telstra premiership doesn’t work because poor network. Proof that 3G doesn’t work any more. #nrl #telstra
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BIRRR
(@FixBushInternet) reported
@jakeonfarm @Telstra 3G isn’t being switched off until June 2024, sounds like a network fault @Telstra ? Telstra have committed to ensuring 4G coverage will be materially the same as 3G - they need the spectrum to be able to deliver more capacity & better mobile services.
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Damien Sommerville
(@sommy79) reported
@Telstra I have tried that problem solver before it’s terrible to use. You can come out here and ask anyone, coverage has reduced, calls drop out where they previously didn’t. ‘Call failed’ is very common now when trying to make a call