Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Melbourne, Sydney, Morwell, Cornwallis, Adelaide, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Morwell |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mansour Shukoor
(@MansourShukoor) reported
@Telstra Pls help 😭
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Jose Duarte
(@iamjoseduarte) reported
@Telstra Does “Port my number to Vodafone”, mean “disconnect my service” in some cryptic way?
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anna
(@aokadap) reported
just found out that my sister has the coles and telstra song in her shower playlist. what the actual ****.
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Fiona Lake
(@FionaLakeAus) reported
@Telstra So, I get an email saying someone has been trying to ring, me (no messagebank messages, odd). I ring the supplied number yesterday-got endless music. Replied to email, no response. I ring today-got silence. Sent another email. Any chance problem can be sorted by 2022?
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Imcomin_Hobbit85
(@imcominhobbit85) reported
@Telstra What so u can make another excuse on why things ain't running right. Or saying its our end and that nuthin gets done about it. We have had the same problem for months everytime we ring bout it nuthin gets done
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Mansour Shukoor
(@MansourShukoor) reported
@Telstra Still having trouble unfortunately 😭😭
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra Fix existing customers, 4 site visits in 4 weeks and not contacted once
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Rod_Hagen
(@Rod_Hagen) reported
My poor wife is now trying to fix a f&*( up by VicRoads. I worked as a social scientist for 45 years & have a doctorate in Law, my wife used to work for very senior Telstra management. I hate to think what happens to others running into bureaucratic stuff-ups in Victoria!
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Blast Clean Paint
(@BlastPaint) reported
@Telstra tried letting you know that the 4G service is down in Maraylya NSW 2765. When is it going to be fixed. Out for 2 days. SOS Mode
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Rashmi Trivedi🇮🇳
(@RashmiTrivedi9) reported
@Telstra Yep - tried that -same problems - still no network
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Carly
(@shawtywithedrip) reported
Take me to court because it’s gonna cost you more to take me to court then the bill was even worth. I hope you have a crap day. Goodbye #telstra
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So sensible
(@sensible_chris) reported
Julian Leeser keeps trashing Telstra re coverage problems. Might I suggest he call one J Howard and ask him why he privatised Telstra. Prior to privatisation Telstra had a social attitude to remote areas (not that Libs recognise social issues just profit). #auspol
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Mandy J
(@mandy_jolly) reported
@NBN_Australia Did you get the incident number? Or are you going to stuff me around with Telstra AGAIN???
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Sans Typic
(@SansTypic) reported
@voidrantsback I’ve worked for the Tax Office and Telstra. Both had very clear instructions on how to verify your identity. It is never employee ID. Also they will never give you their address, if they do, it’s a scam, bomb threats on public offices are far too real to just give out their addy.
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john magnusson
(@JohnMagnusson) reported
@SkyNewsAust Cant remember sending a text message. No probs, hey Telstra, got a job for ya. This bloke has the worst memory on record
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Kyrillos Ibrahim
(@Gypocobra) reported
@Telstra You have sent me the wrong phone and I am now paying a plan for a phone I do not have. Your complaints department keeps me on hold for hours and nobody wants to resolve this issue and it’s been over a week without a phone.
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steph | DIA DAY
(@xannyrry) reported
@h8thiscity **** GOODLCUK ALSO MAYBE ASK UR PARENTS BC WE DONT HAVE TELSTRA ON OUR PHONES BUT WE HAVE ONE FOR FOXTEL SO IT WORKED THAT WAY
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Rod_Hagen
(@Rod_Hagen) reported
My poor wife is now trying to fix a f&*( up by VicRoads. I have a doctorate in Law, my wife used to work for very senior Telstra management. I hate to think what happens to others running into bureaucratic stuff-ups in Victoria!
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Lenon
(@Lenon_ifias) reported
@Telstra Hi, It's almost 1pm and the lines are still down. Any updates? This was meant to be fixed by today 10am and still can't make or receive calls or sms. Thanks
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Jennifer
(@Jennifer9831822) reported
@GruenHQ Please focus on the 'back to the 50s' ads we're seeing these days. Simpering women getting calls from 'Mr Telstra' to fix things for them (Telstra never calls - even if you want them to!), and women always in the passenger seat in car ads. The patriarchy is doing my head in.
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millie | DIA DAY
(@promiseillbfine) reported
@h8thiscity I feel like their will be many more people going for it due to the difficulty of needing a Telstra thing definitely see what you can do about getting something Telstra even if it’s one of those really bad phones from Woolies you just need a Telstra phone number
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Michelle
(@SunflowersChai) reported
@SenatorJordon I think you need to tackle Telstra & their disgusting practices of suspending ALL services with no warning. Happened to me on Monday. Only managed to get my mobile back, NBN/landline still down. Rep to Ombudsman. Inexcusable & essential for telehealth, food etc.
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Rashmi Trivedi🇮🇳
(@RashmiTrivedi9) reported
@Telstra box hill 2765 - no mobile phone coverage since yday- was on the phone for 2 hrs & did not to speak with anyone - how poor service - is there anything u can do to fix the issue?
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𝗙𝗿𝗲𝗱 𝗦𝗺𝗶𝘁𝗵 🇦🇺🎶💉💉 ᴡᴀᴛʜᴀᴜʀᴏɴɢ
(@actualfredsmith) reported
Latest phone scam: "Hi. I'm from Telstra. Someone is misusing your internet connection" "No dramas. It's me" HANG UP
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will shannon
(@28970) reported
@Telstra are really bad, have spent 4 hours in the phone and a visit in store just for me to not be able claim an insurance I’ve been paying for the last 15 months. 😡
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@ShiannonC @Telstra Now the scammers are hitting our landline number which is with @VocusComm and lets just say their voip service is so crap that it is not worth paying for, which is why we only use it to receive calls. Oh there tech support is so brain dead that they have not figured out
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Nicholas Gruen
(@NGruen1) reported
@Telstra But they wouldn't say anymore than that they "thought" they had one which would work and couldn't say more for privacy reasons until I turned up at the store Which I turned up at fifteen minutes ago I'm still waiting for service I've been thanked for my patience ...
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Carly
(@shawtywithedrip) reported
You guys disconnected my service AGAIN? When I only have $138 owing out of $1700?I swear to god, all these dogs ever do is use me and take advantage of every cent they can get out of me. Since you stopped my service, you dogs aren’t getting another fking cent out of me @Telstra
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Rashmi Trivedi🇮🇳
(@RashmiTrivedi9) reported
@Telstra I have rebooted my phone more than 10 times so need some help getting this fixed - can you please assist?
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Michelle Berryman
(@tootsberryman) reported
@Telstra need someone to help me. I have no internet after technician installed my nbn black box! Help 😩😩😬