Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (42%)
-
Phone (36%)
-
Wi-fi (8%)
-
E-mail (8%)
-
Total Blackout (4%)
-
TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone | |
| Perth |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra I’ve told you There is no problems in your area There plainly is So fix it I have 10 services with Telstra why because Telstra is all we have in the Bush Can’t even get NBN
-
Crash Bandicoot 🇦🇺
(@CjbBatdorf) reported
@ChampChong This is why im using 5G more than the NBN. It legit sucks *** NBN. Got myself a WiFi 5G pro from telstra just under $500 once off for device and $75 a month for 400GB is not bad. Streaming, youtubing and gaming alot. So much better than nbn. But that is just my opinion.
-
Graham Stewart
(@gstewart009) reported
@ABCRural I totally agree with Minister. After a week and half trying to get Telstra to explain why I can not get internet on my mobile to connect to a GPS correction service, I get told "keep trying and we will get back to you". Penn is just another overpaid corporate charlatan.
-
Matt
(@thethorpstar) reported
@Telstra Good afternoon @Telstra @andy_penn . Just wondering how long should I wait for a call back regarding a service (or lack thereof) complaint. The complaint was made 8 days ago and I’ve had several of your consultants tell me it will be ASAP. Are there that many complaints to sort?
-
sports fan
(@ExpertOpinion_) reported
@ALeague with the new deal will we still be able to watch via the myfootball app with @Telstra or is that going to be shut down now? #ALeague #confusion
-
Poke the bear
(@MovementFull) reported
@crumpetscalling With only Telstra we can use the internet via our phones and such no other network works but that has been like this for many years since i came here for mining in 2005
-
barecravings
(@barecravings) reported
@Telstra Your staff are unhelpful and rude. This is not the first time and after 30 years im tired of being treated like an idiot. I have placed a complaint and will be switching as soon as i can.
-
CrazyChester
(@davidsmiles26) reported
@D_LittleproudMP @Telstra Common problem in our world nowadays, these companies making money for their shareholders.
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra We have been and keep getting there is no problems
-
stephen aboud
(@saboud1) reported
@andy_penn Andy I was thinking maybe next time you have a problem with Telstra you should do what the great unwashed do and be stuffed around for hours on end . Then u might care for your customers
-
Ice Maiden
(@virginsnowbunny) reported
@D_LittleproudMP @The_Nationals @Telstra I have never had such bad internet service since moving to the Mid Western region of N.S.W. Even the land line is crap.
-
Maz
(@maz_net_au) reported
@D_LittleproudMP Why don't you go chat to your LNP buddies who privatised Telstra and who rolled out the $57bn NBN without a useful Universal Service Guarantee, poor quality infrastructure and truly pathetic service? Why are we still using copper lines? Short-sighted LNP policy.
-
barecravings
(@barecravings) reported
@Telstra I'm so tired of having these fights with your staff. if the girl, for one minute, stopped talking over me she would know what i was trying to say. i have a whole email chain talking about my issue and she wouldn't listen or let me talk to a supervisor. 12274684
-
Punesh AB
(@iampunesh) reported
So @Telstra keep trying to charge me for "White Pages" since Oct last year, and I have no idea why. I don't have an account with them, yet they keep taking my money. Been in-store twice, and still no resolution. Is this worth getting legal advice for?
-
stuart mceacharn
(@stuartmceacharn) reported
@D_LittleproudMP @The_Nationals @Telstra Try and cancel a land line. I'm still paying for a phone that doesn't work. I've tried to cancel it but that seems impossible too.
-
Cryptic Sass
(@AussiSassyGob) reported
Lost connection at first win. Lag throughout. **** #telstra
-
Tim Lovell
(@TfLovell) reported
from
Yarrawonga, State of Victoria
@alansattler74 @RowcropAust @Telstra Do rural customers pay the same amount for Telstra service as city customers? If so, why? Clearly rural customers do not receive the same service!
-
Sharon Livingstone
(@SharLivingstone) reported
@Telstra Thanks Shaun. It's abhorrent that Telstra has a policy of taking no action either during the request for help or when a complaint is lodged. All the onus on customers to follow up. Not a good look.
-
Adam Davis
(@McPuc) reported
@GpsVic @Telstra And I thought I had bad luck with Telstra
-
Sam
(@iwashere33) reported
@Telstra Yep, after sign. Tried incognito mode and did the check out then and signed in. Still broken.
-
barecravings
(@barecravings) reported
@Telstra, yet again i have been let down but your big company. As soon as i have paid off my phone i will be switching to @Optus. 30 years with you and nothing...
-
Sharon Livingstone
(@SharLivingstone) reported
Hey @Telstra why are we forced to use the MyTelstra app for support when staff have been instructed not to act on requests for support? The complaint I made on 18 May was never acted on despite daily contacts via the app. Even after I had a case number - no action was initiated.
-
oh yeah baby, it's angst time 🔪 / 5.5 spoilers
(@ofsaltandseas) reported
It's a bit ridiculous I've had no internet since Sunday @Telstra - especially when your site isn't reporting an outage.
-
Chuck Stone
(@chuckastone) reported
Hey @D_LittleproudMP, tell your ******** party and its Lib gimp masters, that if Telstra wasn't sold to foreign interests by Howard, government would be directly deciding service levels, rather than giving grants to a private company to produce bare-minimum service levels.
-
stephen aboud
(@saboud1) reported
@Telstra Quick Q What do Telstra customers think of customer service when you have a problem with your service
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra What don’t you get Your service is nearly none existent out here
-
The_Pythia
(@TPythia) reported
Black holes exist. All that 'feedback' we provide to banks, Telstra, NBN, utility companies, etc disappears into giant black holes. How do I know? Because their crappy systems never improve. Their 'service' never gets better. They never hire more staff. Sick of it.
-
barecravings
(@barecravings) reported
@Telstra Yes it was and a couple of months ago. As i said in my complaint. I dont give my personal information over the phone. my best contact is my email
-
Alan 🇦🇺
(@alansattler74) reported
@Telstra Now I’m just gunna laugh Got all that CellFi in the house with the Telstra recommended antenna One in my Ute One in my truck Because Telstra are too incompetent to get their service sorted
-
North Vic GPS
(@GpsVic) reported
because @Telstra decided after 2 months waiting, they would delete our business phone numbers and are now claiming the numbers never existed, please call me on 0409572430 for everything, please be aware of delays, Share this so people dont get left hanging like alot already have