Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 02/11/2026 20:45

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Brisbane, Cooyar, Perth, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra and Geraldton.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Phone
AustraliaAdelaide Internet
AustraliaMelbourne Phone
AustraliaMelbourne Internet
AustraliaBrisbane Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @ShaughnessyMat You should be celebrating......took us 107days to connect to existing connection,speed at best half of what we are paying for, continually "drops out" & have to reboot either NBN or Telstra Gen2 modem, 2-3 times a day. When system down no homeline, & grossly overcharging HGIT 💩

  • Steve_Pesic steve_outandabout (@Steve_Pesic) reported from Canberra, Australian Capital Territory

    ......There must be only one case manager and one complaints manager for the whole country because no one can actually help you resolve an issue... I hope the people that have been affected by any of the disasters aren't getting shafted like the rest of us, what a joke #telstra

  • CorinnaSladey CrinInfluenzer🥂💕🚜🏇💎 (@CorinnaSladey) reported from Melbourne, State of Victoria

    @Telstra seriously you are a piece of shit, spoken to your call centre over 15 times in the last few months and still problems not resolved. ****** useless 😡🥵🤬

  • steveathon Steve King (@steveathon) reported from Sydney, State of New South Wales

    So I am being forced on to the @NBN_Australia infrastructure and @Telstra is attempting to "uprgade" my service to a more expensive, slower, less feature rich service.

  • desiderious Didier (@desiderious) reported from Sydney, State of New South Wales

    @Telstra having issues with 7plus on TelstraTV skipping non stop. Reset didn't work. Uninstalled and reinstalled and now it won't sign in! Running latest firmware. SEND HELP

  • CorinnaSladey CrinInfluenzer🥂💕🚜🏇💎 (@CorinnaSladey) reported from Melbourne, State of Victoria

    @Telstra Internet no workies, fix it

  • stephroseg Stephanie Gaddin 👩🏻‍💻📜 (@stephroseg) reported from Melbourne, State of Victoria

    @AlanJDixon @Telstra No not really lol - just constantly frustrated by the extremely bad timing in their outages or the inflictions on my business account which never ever get resolved at first point of contact. If they were a small business they’d have sunk ages ago.

  • newwayofliving_ Troy Hanson (@newwayofliving_) reported from Brisbane, State of Queensland

    @andy_penn can you please contact me I am a client of Telstra's and I just got made to look like a fool in front of other customer service Personnel and I'm taking action please contact me 0499 004 140 kind regards Troy Hanson

  • bigyahu Alan "Bootsie" Jones (@bigyahu) reported from Sydney, State of New South Wales

    @cherylgledhill @Telstra Oh you poor bugger, I’m sorry Chez. Part of me still suspects I’ll get another bill next month somehow. #ThoughtsAndPrayers

  • bigyahu Alan "Bootsie" Jones (@bigyahu) reported from Sydney, State of New South Wales

    @Telstra ...(1) Print a business billing support number on your paper bills for business accounts so business account holders don’t need to call retail and wait to transfer to business team; (2) make it a number you don’t have to call from a Telstra phone (2/2).

  • mdjwill Morgan Williams (@mdjwill) reported from Sydney, State of New South Wales

    @Telstra ...there was little to no communication to your customers on why they have been impacted and when they could expect normal service. (2/2)

  • midii Ken Moore (@midii) reported from Newcastle, State of New South Wales

    Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

  • bigyahu Alan "Bootsie" Jones (@bigyahu) reported from Sydney, State of New South Wales

    @tommyjowitt @Telstra Oh, I’m a Vodafone customer now. ...for the time being 😉

  • ogettings Oliver Gettings (@ogettings) reported from Melbourne, State of Victoria

    @Telstra Thank you. I’ve never set up an account myself, online in-store so I don’t know what has happened.

  • bigyahu Alan "Bootsie" Jones (@bigyahu) reported from Sydney, State of New South Wales

    @Telstra Thanks Jimmy, it looks like the Telstra complaints resolution team may have cancelled the number but not the data SIM add-on. If I may be idealistic enough to make a customer experience suggestion, can I suggest (1/2)

  • steveathon Steve King (@steveathon) reported from Sydney, State of New South Wales

    @NBN_Australia Thanks Brian. As it happens the @Telstra rep blamed nbnco for the additional fees. It's all feels like a bit of a terrible joke to be honest, but thanks for replying.

  • jasonta88344129 @jasontaylor3164#jasontaylor1097 (@jasonta88344129) reported from Central Coast, State of New South Wales

    clean up you out of control corrupt goverment - i cant even get telstra to cancel a Business acount I never requested @BrethrenCheatingststem toavoidtax #IndianCplaint given to and ignored

  • huntingnemo Mick (@huntingnemo) reported from Lake Tabourie, State of New South Wales

    @Telstra yet again failing your customers with terrible customer service that is not even close to being considered below satisfactory. Your lack of customer service is appalling.

  • bigyahu Alan "Bootsie" Jones (@bigyahu) reported from Sydney, State of New South Wales

    Now I’ve finished the TIO action, got my refund and finished porting to Vodafone, I go to call @Telstra to cancel my account using the 125 111 number printed on the bill. But you can only call that number from a Telstra SIM! ROFL impressed at the creativity of this final f-u.

  • KylieParkerCA Kylie Parker (LotusAccts) (@KylieParkerCA) reported from Sydney, State of New South Wales

    Warning: rant please connections please ignore @Telstra and @kayosports i have a 12 year old being charged a Kayo subscribtion on my Telstra account. i cant cancel it with Telstra as it’s a Kayo sub. I can’t cancel it with Kayo as its in a fraudulent name. @acccgovau

  • evanderkoogh Erwin van der Koogh (@evanderkoogh) reported from Melbourne, State of Victoria

    @girlgerms @Telstra Their roaming is unbelievably bad. I always get a local SIM. Just can’t stand paying those prices..

  • BorAmarooLong Boramaroolong (@BorAmarooLong) reported from Yulara, Northern Territory

    There are human beings who are living in Australia unable to purchase any food because all their money is held on a card that can only be used with fpost telstra is down they cannot feed their families they live up to 1000 km from a supermarket #anotherdayinthecolony

  • BorAmarooLong Boramaroolong (@BorAmarooLong) reported from Yulara, Northern Territory

    The Australian govt and their cronies are making millions off the basic card whilst Aboriginal people are starving due to a telstra outage tell me where else this shit happens in Australia #basicscard #anotherdayinthecolony #remotecommunities

  • Steve_Pesic steve_outandabout (@Steve_Pesic) reported from Canberra, Australian Capital Territory

    Everyone giving scomo grief for leadership but the bosses from Telstra and NBN should be high on the list for poor leadership, thousands of people with no phones or internet, hours, days, weeks and months spent by people just trying to use a service in Australia in 2020...

  • jasonberry Jason Berry (@jasonberry) reported from Sydney, State of New South Wales

    @rossjmitchell @Telstra Yeah, my confidence is not high in it being resolved today. It wouldn’t be so bad if their 4G coverage was decent at my house either so that we could use the mobile fallback, but it’s one bar at best.

  • smoldemi Michael Smolders (@smoldemi) reported from Melbourne, State of Victoria

    Have just ticked over 1hr on hold with @Telstra support. Home internet doesn't work. Tried "helpful" self service diagnostic to no avail. Wonder how much longer I'll be on hold for...

  • mdjwill Morgan Williams (@mdjwill) reported from Sydney, State of New South Wales

    @Telstra It's currently Saturday evening and I am not at work, however, the issue has been constant from Monday Feb 3 through to Friday Feb 7. I believe that Telstra was aware of the issue as it was on the website but... (1/2)

  • jasonberry Jason Berry (@jasonberry) reported from Sydney, State of New South Wales

    Outage for @Telstra cable internet (non-nbn) in Lindfield NSW since Jan 30, and it’s not listed on the service status site so I went through all of the troubleshooting and phoned up where they told me there’s a huge outage that won’t be fixed until Feb 3. Waste of time that was.

  • tattooed_tanya Tanya Marie (@tattooed_tanya) reported from Long Forest, State of Victoria

    F@£k you @Telstra never EVER have I had service this poor..I hope my contract is almost done so I can take every thing I own FAR away from it. When someone says ‘we’ve booked a technician for you and this ones for real’ you know you’re dealing with an unprofessional company.

  • DarthTrader72 Darth Trader (@DarthTrader72) reported from Sydney, State of New South Wales

    Last day in Australia and one last time i have to deal with @Telstra’s god awfull ******* goddamn terrible internet service! On 20min off 20min aaaaaaalll day long baby! Incompetence truly has a name now!