Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Maitland, Melbourne, Brisbane, Young, Adelaide, Perth, Sydney, Morwell, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Maitland |
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| Melbourne |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Wi-fi | |
| Young |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Koganov
(@TH3xR34P3R) reported
@ArnoldCountry @Telstra Breaches happen regardless of WFH or when in an office. This is what Pentesting is for and proper procedures are made to prevent more issues. What matters the most is how a company responds to reports and bug bounties sent in to them as they are found.
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darjeelingdarling
(@strongcuppatea) reported
@MaggieMAB @AnimaeOK @cheryl_kernot Virgin mobile was a wholly owned subsidiary of Optus. Resellers are companies such as TPG, boost, belong, kogan Aldi mobile, circles etc - they all run on a network of one of the 3 telcos - Optus, Vodafone, Telstra
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Noel
(@NoelBt) reported
@acccgovau @acmadotgov I'm 45 mins north of Brisbane CBD, and telstra coverage around here is close to useless if your inside a standard brick home. (I've had other carriers and they are just as bad, or worse)
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Kate Roberts
(@RochyKate) reported
@Telstra Model: DJA0230 Not sure on make. It's OK if it can't be worked out. All I really want is nbn to do what they are meant to and fix their service.
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Andrew (of) THALER 4 Monaro
(@andrew_thaler) reported
@telstra why should I pay my bill if you are NOT providing any internet service. No wonder Starlink will make a fortune!
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💉💉💉Steppin' Razor 🔪
(@finishedlast) reported
Former Optus customer. Haven't been notified, haven't been a customer in over 10 years, probably ok. Former Telstra employee. Their rewards program provider got hacked. Names and Telstra email addresses leaked. Current Tangerine customer. Their chatbot provider got done.
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Jess
(@jenanistons) reported
@Telstra I just activated a sim. Can I add the service to my family’s account?
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Timran 7
(@TlMRAN) reported
@Telstra $100 a month over the last 4 years to get 10-20mbps is ****. I’ve had too many conversations with you guys. Bought boosters, extenders, had people come check wiring, and still no result. I’d much rather pay an extra $30 a month at Starlink to get speeds worth the money.
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Overlord Jeff
(@OverlordJeff) reported
Turns out Kmart screwed me over and now I'm stuck on hold seeing if I have to get screwed by Telstra to fix it!
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Greg Eccleston
(@GregEccleston11) reported
@PhilGould15 Yeah, happened right in front of me. Found it weird he went to all that trouble & didn't even stop play. Nobody saw the message. I figured he just hated Telstra. Am sure the fine will be the same.
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Kate Roberts
(@RochyKate) reported
.@NBN_Australia Why can people not speak to you! My provider @Telstra tells me the issue is with nbn, you are looking into it and will get in contact with me. You need to look at my service and no one has contacted me for THREE DAYS. Are you going to compensate me for lost work?
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Mark Evans
(@markje4) reported
@lainieaquietoz @cheryl_kernot Switched mobile plan from Optus to Telstra several years ago. Have been advised my DL was exposed in recent data breach. WTF do they still have my details in their system?
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Kate Roberts
(@RochyKate) reported
@Telstra It's labelled signal on mine and is green. Phone is green, Online purple and link has no light.
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Grahame Lynch
(@Commsday) reported
To the media hyperventilating about the "Telstra data breach" right now, it's a list of work emails, not personal or identity information. The worst someone can do with that information is ... email you. Telstra has a standard nomenclature for emails anyway, you can guess them!
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Timran 7
(@TlMRAN) reported
I’m pretty sure I’m going to make the switch from Telstra to Starlink since $100 a month from Telstra is spitting out download speeds of 10-20mbps, does anyone have Starlink and is there any downsides to their service?
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Dave Hall 🌻
(@skwashd) reported
@Asher_Wolf A few months back after calling Telstra, a rep changed my email address to another customer’s and emailed me bills from that other customer. When I complained all I got was “oops, we’ll do better next time”.
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Ockie Steyn
(@ockiesteyn) reported
@EFTM If you think that Optus is handling the data breach badly, try and get your international roaming working!! My wife has been overseas for 2 weeks now, and hers is still not working, after being in contact with Optus for hours on the phone! We are both migrating to Telstra!
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Sis
(@Aunty_Sis) reported
@virgotweet I've just had lunch with a friend who "tried" to get into the our local Dept Of Transport. The queue was all the way into the car park, literally. Mostly optus customers. She like me is a telstra customer. Optus is becoming a damn nuisance for everybody.
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MexaRoo🇦🇺🇲🇽
(@MaCaTe23) reported
@Telstra Thanks for reaching out Telstra - I'll communicate with your support team to let them know what you let me know - that you're caharging for a service that I shouldn't have - #WorstCustomerExperience
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MexaRoo🇦🇺🇲🇽
(@MaCaTe23) reported
Hey @acccgovau - I've been calling @Telstra due to charges that they are trying to make everymonth for 5 months after I cancelled my account, everytime they credit the charges and confirm that I no longer have their service - it feels like a sneaky $29 charge that thry wanna make
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Morpheus🦘
(@MorpheusBeing) reported
@HelenNeville18 @favfavalore Telstra sent me medical form which I completed and Dr signed off on for my diabetes and allergies . They have obligation to fix within 24 hours. Mobile reception is poor/patchy not reliable at best.
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Alex Makin
(@alexmakin) reported
@clearticulation And run to Telstra which has its own issues instead? There's a lack of genuine competition in this sector that enables the market leader and its challengers to have very little regard for its customers.
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Lynn Wood
(@LynnWoo70107106) reported
Optus was hacked a couple of weeks ago. Now Telstra has been hacked! 😱 wtf is going on!
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Dave Hall 🌻
(@skwashd) reported
@Telstra I got it changed back within an hour of your rep screwing up. I still feel like it should never have happened.
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Kate Roberts
(@RochyKate) reported
@Telstra I don't have one called Mobile Signal. But I have a purple light next to Online
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Jo
(@Jo00961243) reported
@droverdriver61 No! Telstra saying to do this and that with App which I don’t have because of safety issues. Been scammed once for $10,000 with Telstra leaving a window open while transferring information from old to new phone
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Aileen Crofts
(@aileen_crofts) reported
@joshgnosis Sorry from Optus means nothing.... i recently changed from Optus to Telstra after over 40yrs with Optus because i had no service for 4 weeks no nbn for 4 weeks and couldn't get anyone o/s to understand that this was unacceptable
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James Hutcheon
(@hutcho66) reported
@andrewsnitch @newscomauHQ Has nothing to do with the Optus breach and storage of customer PII though. It's a third party that Telstra used to use for corporate rewards. And the only data is name and company provided email address.
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Kate Roberts
(@RochyKate) reported
@Telstra It does, but it has now gone slow as I imagine the rest of the town jumps on the network, or I have already used up the data. i do a lot of downloading for work.
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King Arthur 👑 💉x4. Union Thug🇺🇦 Yes to Voice
(@fletcher_arthur) reported
@VodafoneAU Thank you for your response. I had a similar response from Telstra who have advised all their customers of their actions to maintain data security. As a Vodafone customer I have not received any communication from you regarding your actions to protect our personal data.