Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 9: Problems at Telstra
Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (54%)
- Internet (29%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Brisbane, Melbourne, Launceston, Bunbury, Adelaide, Arumpo, Gold Coast, Coomera, Sunshine Coast, Hobart, Couridjah, Townsville, and Murrumburrah.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Total Blackout | 2 hours ago |
|
Perth
|
Phone | 5 hours ago |
|
Brisbane
|
Phone | 5 hours ago |
|
Sydney
|
Phone | 8 hours ago |
|
Sydney
|
Total Blackout | 8 hours ago |
|
Sydney
|
Total Blackout | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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erinballs (@erinballs2) reported@FetchStep @Telstra @AnikaWells Doesnt have a clue about anything. What was the software related issue? API? How on earth did this happen? Us Australians wont get a root cause from someone who wouldnt know her arsehole from her elbow. Absolutely useless!
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Tom (@olsod45) reported@Ausbobsmit Perhaps Telstra should have informed the minister they were going to have an outage FFS its a private organisation these days and has obligations to provide a service but technical issues happen beyong the control of anyone
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James (@dogholekunt) reported@FetchStep @parrabolavgx @Telstra The same as all of the other useless bludging *****! Absolutely sweet **** all except steal our money.
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Ancient Tiger (@TigerAncient) reported@TonyShepherd4 As the shadow minister for emergency communications it is great she tested the system. It was supposed to switch to another network (e.g. Telstra to Optus) in case of an outage of one of them. That didn't occur and she found a fault there. I expect my elected parliamentarians to test the systems they have a portfolio of. By the way, as soon as Teltra asked her not to test it again, she stopped. Good try there, though, but again, you landed well short of common sense.
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rob2511 (@KymRob25112) reported@Cazzawhy If I was vulnerable...I might have tested it...to have a plan B..given recent events. Personal SOS don't work when Telstra goes down. Let's focus on Telstra and the minister.
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👠 ☔ 👌🇦🇺 🏳️🌈Golden Girl (@Terri_1987a) reportedV/Line trains across Victoria are still not operating because of the Telstra outage. Where is the that useless Victorian Transport Minister @gabwilliamsMP. She's gone missing in action and where's Bendigo Barbie @JacintaAllanMP. Who ******** is running this **** hole state?
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Emerging Eldar (@Simon51218177) reported@SkyNewsAust I hope the woman Telstra head, the woman Communications minister and the woman Ombudsman can fix this soon. Or maybe not make it worse?
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Alan Baxter ♛ (@AlanBixter) reported@YoiksAndAway @Optus @Telstra Absolutely. Management that place personal greed above service should not be in service industries, and those who endanger lives for personal gain should not be at liberty.
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Big Vulture (@big_vulture) reported@MarkGottlieb For one glorious moment, it looked like Telstra was going to save us all from the remorseless bullshit that is The Bunker. But, alas, bullshit wins. Same in AFL. Gerard Whately has never been more correct: stop pretending bullshit is real.
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@mattmua72 bluesky/threads.net (@mattmua72) reportedold copper network needed upgrading sure though I don’t ever remember not being able to make a triple zero call hard to fathom Telstra did/does not have built in redundancies for network failures #telstraoutage
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AussieDad (@Aussie_Dad5) reported@QBCCIntegrity @Telstra The national emergency alert system is due for testing- I’m sure it’s just a coincidence
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Nat Factor ⭐️💜 (@StuddertNatalie) reported@aboutasteph Services say they are overwhelmed with demand. The leaving violence payment is ran by Telstra 1800 respect isn’t emergency funding. So it can take up to a month to get. They still require a lot of documentation that women don’t necessarily have when leaving. I would think a DVO is all that’s required with maybe a drivers license. A court has already deemed the dv occurred. Should suffice for any program.
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Radar 🚨 (@RadarHits) reported🚨 JUST IN: Telstra reports a 90% reduction in triple-zero call failures following a network outage, while regional train services remain disrupted in Victoria and NSW. The ABC defends its journalism ahead of a royal commission hearing on antisemitism, rejecting claims it has…
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Luke Amott🇦🇺🐾🐶 (@luke_amott) reported@OMGTheMess If she came back, what exactly could she have done? Told Telstra to fix the problem faster I think not.
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10 News Adelaide (@10NewsAdl) reportedLuxury cross-country train trips have been thrown into chaos after a nationwide Telstra outage disrupted the Australian Rail Track Corporation’s regional network, forcing services to stop. Passengers were left stranded for hours or moved onto replacement buses as ARTC carried out urgent safety checks after its train communications system went offline. Find out more on the outage issues on 10 News Adelaide tonight at 5pm.
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Rob Cotterill (@robbiecotterill) reported@ESPNAusNZ Bunker was moved before thahme due to Telstra outage. Didn’t have proper viewing
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carrygale (@carrygale) reported@normboy562 It is not her fault that Telstra went down. It is not her fault that Optus went down a couple of years ago. It is her fault that she has done **** all in the years between those two outages to solve the problem of 000.
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Jack’s Pancreas (@tna_crypto) reported@PlayAtArena @HaveeSnowball Telstra imports Indians in massive numbers. Every piece of technology Telstra has has been managed and built by Indians for a decade. Pay them 6x the salary for them to take up housing and create the same **** they would have offshore. Why are we doing this?
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES You keep putting your prices up claiming you need the money to invest in infrastructure!! What a load of ****!! Your invested in infrastructure did well this morning, you ******* GREEDY ARSEHOLES!!
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Nikki J Lawson😷🌹#IStandWithAlboPM💯 (@Commoncents21) reportedThe story should be that Senator Sarah Henderson was tying up 000 during yesterday’s Telstra outage. It’s illegal. She confessed she called 000 twice. Her gotchas come first and people’s lives come second. The headlines should be screaming blue mu*der. Including your posts.
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Ford-chan (@Fordchan97) reportedTelstra sucks. Nothing but the most borderline useless stooges in Australia. Melbourne's AFL weekend is going to be hell's chaos starting from tomorrow.
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Diana Pegoraro (@DianaPegoraro) reportedAll they need do is crash Telstra and the whole country will come tumbling down, maybe yesterday was a practice run
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BeerStud (@stud_beer) reportedLet this Telstra outage be the wake-up call. If you still think handing our entire lives over to a digital-only future is smart, you’re not paying attention.
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Mags (@magthered) reportedNever change Telstra! Absolutely useless.. Been shunted to 4 different departments and no one wants to take any responsibility for issues they caused. Is ‘I don’t know’ an appropriate answer for your customers? 🤬🤬 #CorporateGreed
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Wot da ! (@jenkspl64) reportedPrivate enterprise will always do the bare minimum to provide a service or good to maximise profits. However, with telecommunications being an essential service, there should be legislation that requires redundancy and resiliance as core requirements of that key provider, Telstra
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Anouk72 (@Anouk724) reported@claytonjhawkins @QBCCIntegrity @Telstra Nationwide doesn’t mean every single person was affected. But considering it affected train services nationwide, it affected businesses nationwide, emergency calls, and had an impact on more than one Australian state.
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Maurice Billi - armitage*shanks 💪🏼 🏏⚽️🎾🏉🥁 (@mauricebilli) reported@theage a reminder that Geelong-based senator Sarah Henderson has refused to apologise for making test calls to triple-0 during the Telstra outage, despite warnings it could lead to imprisonment. #auspol
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Shane (@boostar83) reported@toddvs35 It all went wrong when the Telstra outage hit and the bunker became two men in a truck outside the ground
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Wot da ! (@jenkspl64) reportedIf the updates are external from a supplier, are the updates checked by Telstra before being installed and spread across the system/network?
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10 News Queensland (@10NewsQLD) reportedQueensland police have identified 21 triple zero (000) calls across the state that did not connect during yesterday’s Telstra outage. Internal sources have confirmed the network failure was due to a software fault, causing major disruptions. Queensland's Health Minister Tim Nicholls said, “Yesterday, the information we got from Telstra was there was no misses, then we find out there were misses.” For more details on how the Telstra outage affected Queensland, tune in to 10 News at 5pm.