Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Dubbo, Newcastle, Ballarat, Sunshine Coast, Perth, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

City	Problem Type	Report Time
Sydney	Internet	19 hours ago
Sydney	TV	2 days ago
Melbourne	Phone	3 days ago
Brisbane	Internet	3 days ago
Adelaide	Wi-fi	4 days ago
Dubbo	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ©GSG▪︎𝒫𝑒𝓉𝑒𝓇🛸Gamer TLC🔌🚫🎮🔜Starting 2028 (@GAMESweetG) reported 3 minutes ago

  Unfortunately I wasn't able to stream tonight. My Telstra internet connection upload speed was terrible. It was very good for the past several months my mobile broadband connection was. Nearly 30mb per sec upload speed. But now it's down to the crawl 12mb. Not happy with my ISP.

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 4 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  elyce-jade (@elycejade) reported 4 minutes ago

  @Telstra Fix your goddamn mf ****

• 
  Frank (@Frank93688755) reported 9 minutes ago

  This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?

• 
  NewsTongue (@NewsTongueX) reported 9 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  Mark Plackett ♻ (@MarkPlackett1) reported 12 minutes ago

  @MargaretHollin1 Crucial Engineers on leave Telstra, AI didn't fix your duty roster?

• 
  Jilly (@MssJilly) reported 12 minutes ago

  @SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.

• 
  Brett Cousins (@BrettWCousins) reported 13 minutes ago

  @Telstra Thanks for following up . I’m surprised this is news to Telstra. It’s well-known that Telstra just doesn’t just service Elwood. Most cafes offer wifi because everyone knows how poor telstra is. Been that way for a decade.

• 
  ACCAN (@ACCAN_AU) reported 14 minutes ago

  That's a wrap on @Techingov_AU in Canberra. Two consumer takeaways: new tech must work for everyone, not just the average user and trust in government services must be informed by consumers and measurable, including traceability of AI agents. Also a sharp breakdown of the Telstra outage from Frank den Hartog (Uni of Canberra). #TechinGov

• 
  Robert Wilson (@RobertW51136192) reported 15 minutes ago

  @Snoman_here @Democracy_Duck @BrentHodgson Doesn’t change the fact we would have been significantly better off keeping the gold. Also selling Telstra, without breaking it up first, was terrible for those of us outside the major cities. But credit where it’s due, Howard/Costello did pay down the debt.

• 
  Jo Christiansen (@JoChristianse13) reported 18 minutes ago

  @Riogallica @Starlink We have @Starlink. Telstra lied to my husband about the download speed, by saying it was slow, then when I cancelled them & said that we were getting Starlink, another person actually tried to talk me into getting Starlink through Telstra.🙄 We went to Starlink’s Website & a local starlink Contractor installed it for us - $106.36 + GST

• 
  Joseph Thomas (@j_seph_th_mas) reported 24 minutes ago

  Twelve live Australian job ads integrate AI in the title with enablement, transformation, automation, or change. Only ten companies have posted them. HESTA is hiring an “Enterprise AI Enablement Lead,” TAL an “AI and Automation Lead,”  IAG an “AI and Automation Principal.” Aware Super wants an “AI Strategy Change Lead”. CBA’s is a financial crime compliance role, and Insignia Financial’s is in risk. Four engineering roles at Canva, Xero, and Telstra. Which leaves two, and both are at EY. One is an “Associate Partner - Solutions Architect - AI Transformation,” sold through its Microsoft alliance. The other is a “Transformation and AI Marketing Leader” on a 12-month parental leave cover to take EY’s AI transformation offering to market. It’s the only live Australian marketing role in the twelve, and the AI capability it asks for- advanced use of Copilot, ChatGPT, and Perplexity- is in the optional skills. I built a workforce intelligence platform, and I’m analysing how AI is being written into new job roles. As of 27th August 2026, it holds 1,603 live Australian specs across 102 companies. Of 1,522 live marketing specs globally, 232 are AI-central, roles where AI is core or supporting the work as written. Of those, 179 (77.2%) carry no decision architecture. Nothing about who checks the model or who can override it, and no one is named accountable for what it produces. Across all functions, it’s 65.1%. Marketing is 12.1 points worse. Australian marketing is 101 live specs. Eight are AI-central, and seven of them have zero decision architecture. A CMO who hasn’t hired for this borrows it from an agency. Agencies post AI-central roles in 13.3% of 2,763 live specs. The banks and insurers they pitch to post them in 13.2% of 2,261. The seller and the buyer are hiring at the same rate. One Australian marketing team has written the role properly. NAB advertised a Head of Agentic Marketing in May, asking the hire to support the “redesign of marketing operating models and workflows using AI agents,” with humans kept in the loop and someone named accountable for what the agents produce. It scored 4 out of 4 in decision architecture, the only Australian marketing spec in 402 to do so. It hasn’t been live since 7th June 2026.

• 
  Tom English (@thmsenglsh) reported 24 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  🐏 (@princefishey) reported 26 minutes ago

  @aphexnaim CLASSIC VLINE last time i went to the city it was when the telstra outage messed all the trains up

• 
  Lucy Graham (@montrosegraham) reported 28 minutes ago

  @ChinaSelect Australia has had two major telecommunications network failures. As a result of the Telstra failure, three people died, including a baby. One person died as a result of the Optus failure. No infrastructure should have any exposure to foreign adversaries.

• 
  Kråke (@Kroke14) reported 28 minutes ago

  @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

• 
  Rusty Broo (@rustybroo) reported 29 minutes ago

  @SirMickW And how is it possible that @Telstra Brady gets $6.7 MILLION DOLLARS a year for buggering up the phones? #Telstra #Fail

• 
  Krutopimages (@JOHNKRUTOP) reported 30 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  Tas_Devil (@SarinaSkib70634) reported 30 minutes ago

  @JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.

• 
  Humanitarianella (@BecauseImElle) reported 30 minutes ago

  @myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  cello (@cello721490) reported 31 minutes ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!

• 
  stephen (@johnsy123aus) reported 31 minutes ago

  Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

• 
  yash (@pipefoundation) reported 33 minutes ago

  📰 NEWS: Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage. Telco board cuts senior executive bonuses by total $1.3m after tech fail that affected millions Follow our Australia news live blog for latest updates Get our. Source: The Guardian World.

• 
  Shark (@SharkerOCE) reported 33 minutes ago

  @telstra fix ur ******* internet

• 
  Lyn (@lyng62) reported 34 minutes ago

  Ring ring (random mobile number) “Hello is that Lynette? It’s Steven from Telstra to discuss your internet connection” Me: “Well that’s bullshit Steven, I’m not with Telstra. Take your scam and **** off arsehole” Was gone very fast. Bunch of c**nts.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 47 minutes ago

  if you’re considering a mobile/internet service provider, stay away from @Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 48 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  Big Dazz (@DBureges) reported 55 minutes ago

  @AFL @Telstra Did they just breed another Heeney wtf

• 
  Advice from an Aussie🇦🇺 (@Sheldone) reported 57 minutes ago

  A new group has formed at the socialising table. Apparently someone got a funny meme because they’re passing the phone around. This kind of corporate bullshit will be the reason why the mobs will take down Telstra first.

• 
  antqld (@antqldbwog) reported 59 minutes ago

  @EVERALDATLARGE He sold everything off Commonwealth’s property portfolio, Commonwealth Bank, Telstra, 167 tonnes of gold at 7% of what it’s worth today and failed to pay the public service superannuation leaving behind a $96 billion liability.