Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (54%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Maleny, Sydney, Brisbane, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, and Gympie.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 7 hours ago |
|
Maleny
|
Internet | 9 hours ago |
|
Sydney
|
Internet | 12 hours ago |
|
Brisbane
|
Phone | 12 hours ago |
|
Brisbane
|
Internet | 13 hours ago |
|
Brisbane
|
Wi-fi | 23 hours ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rewster (@Rewster7) reported@NRL Hopefully there's no Telstra outage for the occassion
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Dane Trethowan (@grtdane) reported@ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.
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Humanitarianella (@BecauseImElle) reported@myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.
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Lombok (@Phildecynic) reportedTelstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)
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bitterboy (@twistedandbitte) reported@Telstra So if I take your perspective, I have now dropped you a note, advising if the issue, so it is now resolved. You will pay us $35m, give us a new admit you are wrong and give us anything we want, as the case is now resolved, as I have left you a note. WHAT A BLOODY DISGRACE!
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Nino Alves (@NinoAlves_1) reported@Telstra I’ve been receiving account text alerts including their name and phone number relating to one of your customers for over a year. Prob a privacy issue but you refuse to fix it despite MANY calls and yr team acknowledging the issue!
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stephen (@johnsy123aus) reportedTelstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage
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daisymay4263 🌼🌼🌼 (@daisymay4263) reportedSeems perfectly legit, reward people for failures …. 🙄 Telstra has paid its chief executive, Vicki Brady, $6.8m for the year ending in June, after docking 20% of her bonus in response to the network’s nationwide outage in July. The company reported financial results on Thursday. Its board met on Monday and decided to cut Brady’s bonus by $607,000 – but she still took home a $700,000 pay rise as she was awarded a total of $6.1m the year before.
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Mark Moran (@72mcm) reported@Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned
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Dread Pirate Grimm🇦🇺✝️ (@Gizzmo4141) reported@lordlaw92 Landlines still exist, just nobody uses them so people stopped paying for the Service. I mean 'why pay for home phone and mobile?' as with most things in society people simply don't expect things once established to ever fail. It's why optus and telstra are strung out atm.
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Paul Morris (@thefireman08) reported@craigspeculator @Foxtel Telstra aren’t much better. My mum had a mobile plan with them and hardly used. Something they could see from the monthly bills. In care because of dementia they insisted she would have to ring to cancel the plan.
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Elizabeth Anne Kelly (@kellynettlefold) reportedUnacceptable Telstra and disgraceful. Calls attempted did not go thru. Bad. Another altage?
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Mat (@Phantomwolf319) reported@slinkjej @25YearsAgoLive Eh. Other than that. I don’t think Howard has much of a chance much longer. He’s getting WAY too long in the tooth for me since the Telstra sale which was stupid. Here’s hoping this isn’t a repeating incident no less
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John Maunder (@john_lyndondale) reported@MrRexPatrick Am amazed you have internet access, must be Starlink?? One of my gripes travelling out there is when there is a Telstra signal, but being on their network with another provider and it does not work.
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Les H 🇦🇺 🏌🏻♂️ (@leshyne) reportedTelstra notified local residents on the 18th that there will be a six day disruption to service from the 17th! Good one @Telstra No 4G or internet during the day for six days. SOS only.
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Howard (@howardw46) reported@maccaburbsvoice @Telstra This was about Telstra service ie phone connectivity!
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Brett Cousins (@BrettWCousins) reported@Telstra Thanks for following up . I’m surprised this is news to Telstra. It’s well-known that Telstra just doesn’t just service Elwood. Most cafes offer wifi because everyone knows how poor telstra is. Been that way for a decade.
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.𖥔 Si 🇿🇼 (@euphoriacdbaby) reportedif you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.
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Kråke (@Kroke14) reported@7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..
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Bighead1883 @henrykklemens.bsky.social (@Biggy1883again) reportedHello @Telstra , why are we yet again experiencing very slow internet on our mobile phones in Laverton Western Australia? Do a proper upgrade to counter the 500+ FIFO`s in town every day. Also as soon as schools out the speed reduces exponentially.
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Jo Christiansen (@JoChristianse13) reported@Riogallica @Starlink We have @Starlink. Telstra lied to my husband about the download speed, by saying it was slow, then when I cancelled them & said that we were getting Starlink, another person actually tried to talk me into getting Starlink through Telstra.🙄 We went to Starlink’s Website & a local starlink Contractor installed it for us - $106.36 + GST
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Nathan ***** (@NathanOrgan) reported@grok @RositaDaz48 Telstra lmfao!! Charter Hall? lol Langdon capital? Are these people able to understand public service and the true value of work? I doubt it.
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Mo Syed (@msyed_) reportedWhen ChatGPT Beats High-Priced Lawyers in Court 1/9 A Sydney uni lecturer just beat a university’s legal team in court using ChatGPT. Telstra bumped its CEO’s pay right after cutting jobs and crashing the network. And researchers found a way to hack a Boeing 737 with a device the size of a 20-cent coin. Here is the tech news that actually matters this week 🧵👇 2/9 Greg Baker, an IT lecturer at Macquarie University, took on his employer at the Fair Work Commission over new casual conversion rules. The university brought trained lawyers. Baker brought ChatGPT. The tribunal ruled in his favour, handing him a permanent part-time role in a historic test of untested employment laws. 3/9 This is why people get excited about everyday AI. Hiring a workplace lawyer to fight an employer costs thousands before you even walk through the door. An LLM can comb through legislation, draft arguments, and help someone represent themselves without spending a fortune. The real shift isn't AI replacing judges. It's giving ordinary workers the legal firepower usually reserved for big HR departments. 4/9 Anthropic confirmed Claude will soon add invisible watermarks to text and files to meet EU rules. The watermark stays attached even after you copy, paste, or tweak the wording. Some users are already cancelling subscriptions over it. Nobody wants to hand in a report they spent hours editing only for an automated filter to flag the entire thing as machine-written. 5/9 Telstra decided to give its CEO a base pay bump. The timing is wild: • A massive nationwide network outage in July • 1,200 staff cut across the year • A slump in top-line revenue • Threats to freeze regional mobile investments if the ACCC pushes for domestic roaming Corporate boards have an incredible ability to read the room completely backwards. 6/9 A routine "system update" triggered a major Mastercard outage across Australia this week. Shoppers got stuck at checkouts with full trolleys and tap-and-go cards declining everywhere. We keep pushing towards a cashless economy, but our payment rails fall over whenever someone pushes the wrong configuration file. 7/9 Security researchers proved they could compromise a Boeing 737 using a coin-sized hardware device. It took them roughly 60 seconds to gain access. Physical plane safety used to be about rivets and engines. Modern aviation is networks, firmware, and bus architectures. If you can physically plug into a port, the jet is just another computer with wings. 8/9 Retailers are now testing facial recognition scans at the register so you can pay for your flat white with your face. It saves about two seconds compared to tapping a phone. In return, a commercial database gets your biometric scan. Hard pass on trading facial geometry for a cappuccino. 9/9 The thread tying all of this together: AI is levelling the playing field for individuals against giant institutions. Meanwhile, critical infrastructure (planes, payments, telcos) is becoming more fragile by the day. Tech works best when it empowers people, not when it creates single points of failure.
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Hugh_96 (@Hugh_96) reported@susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby
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Howard (@howardw46) reported@Telstra why is there very limited connection on the VLine service between Bairnsdale & Latrobe Valley? For most of the trip the train line is adjacent to the highway where connection is available.
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ACCAN (@ACCAN_AU) reportedThat's a wrap on @Techingov_AU in Canberra. Two consumer takeaways: new tech must work for everyone, not just the average user and trust in government services must be informed by consumers and measurable, including traceability of AI agents. Also a sharp breakdown of the Telstra outage from Frank den Hartog (Uni of Canberra). #TechinGov
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FREESPEECH101 (@FREESPEECH1017) reportedStarlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia
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Tas_Devil (@SarinaSkib70634) reported@JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.
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Aussie Shazza (@shazzadut) reportedThe sponsors of The Swans need to withdraw their support, not just mumble platitudes about how terrible and serious it is. @Telstra and @QBE . Note that the players apologised to almost everyone in the world EXCEPT the women they assaulted. Speaks volumes.
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Bobby (@roberts_pa97578) reported@w0tn0t2201 @Telstra I’m the same as you. I’ve never used Telstra and I wouldn’t even use them if they were given away free carrier pigeons.