Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (39%)
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Wi-fi (11%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Hobart, Adelaide, Perth, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Chucky3777
(@Chucky37771) reported
@Telstra Blame everything else except yourselves and then, oh I don't know, 3 hours of my life rattling in frustrating. Appalling service. Pretty good at taking the $100/month, and don't be a day late! Can't describe how angry and frustrated I am.
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angus maurice
(@angluce) reported
@EmCharlotteAnn @Telstra No i worked out by taking modem to dubbo and with 5 g still only 1mb download. Just kept at them on the phone after that. With that many effected sounds like a wider problem. Good luck sorting it. It can be maddening
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Old Croaky ❌
(@OldCroaky) reported
Thanks to their customer service I’m no longer a @telstra customer. But they have sent me an e-mail wanting to confirm my previously authorised account contact person. The trouble when you give your details to these big badly managed companies, they never delete your details.
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𝘌𝘭𝘭𝘢𝘤𝘵𝘳𝘪𝘤𝘢𝘭
(@ellactrical) reported
**** telstra greedy bastards wanting $5 extra per month just so i can fly through walls on overwatch and disconnect discord every 2 seconds i wanna kms
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Mae Connelly 🌾 ❤️💙
(@GrainsMae) reported
@EmCharlotteAnn Good luck Em, not much on this planet more frustrating than Telstra. Once had similar issue with Pingrup/Nyabing towers and took months of complaining until they finally sent a tech to look at local towers and found a simple cable fault in one. Fixed immediately. Keep at them!
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peeela 💉💉💉💉
(@peeela) reported
@Telstra What is going on at @Telstra ? Chat support agents reporting that their systems are running slow, leading to average call time of 2 hours!!!!
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Emily Stretch
(@EmCharlotteAnn) reported
@Richard68486556 @stationmum101 @Telstra Infuriating that so many of us just have to give up rather than waste time chasing them to fix it.
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PV
(@PV_GotheBigRedV) reported
@shiningserpent_ @oldmatespicy You get a discount if you are a Telstra customer?
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Emilie
(@paintsandsings) reported
@Telstra our areas internet has been down for an hour and half and your outage system is not showing it ..pretty unimpressed .
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Sharty McScrote @flogwarrior@theblower.au
(@FlogWarrior) reported
@telstraltd Gave my friend a new unlocked mobile phone for xmas. He has literacy issues & has prepaid with Telstra for years, they charge him THIRTY DOLLARS a FORTNIGHT for phone and text on an old XYZ phone He went in to have the sim put into the new phone & top up with $30
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Im a blind trust..
(@larajay66) reported
@FlogWarrior Telstra are reprehensible. They wouldn’t accept an enacted POA too or cancel my mothers phone. They can suck it for the $183 they said we now owe. Straight to the ombudsman
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mister d00bie
(@d00bie) reported
really enjoying the arduous process of trying to resolve an issue with @Telstra. special mention to the chap today who told me the reasoning behind their decision to assist no further was simply “we don’t want to”. would love to hear the recording of that call. 😑
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Sophilautia 🌌🌼
(@Sophilautia) reported
Has anyone else in Victoria been having issues with Telstra 4g? Lately I've been driving across Central and Western Victoria and there's almost no 4g anywhere. It's never been this bad, you can usually get 4g almost anywhere in Victoria.
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💧MissAmy
(@Missamy231) reported
@robertsanne00 @CraigHill01 @billshortenmp Funny Anne, year's ago I had the same thing. All sorted through the ombudsman, suddenly Telstra couldn't do enough to help me.
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Joel Daniel
(@JoelyDenterpris) reported
@EmCharlotteAnn @Telstra I’ve been trying for weeks via Telstra apparently they fix the issue remotely that then cancels my booking and I have to start the bullshit again I consider myself reasonable resilient but it’s near on broken me this has
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9ne.
(@9neAim) reported
@Telstra why do u **** on my internet everytime val resets their acts dude whY DO I HAVE CONSTANT 100+ MS
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Richard aka Farmer
(@Richard68486556) reported
@EmCharlotteAnn @stationmum101 @Telstra We used to have good service on farm. Only 8km from town so I would expect that. These days its disgraceful but the opposition is worse. Have literally just told T to jam their internet. Have gone to Starlink. speed test 1.5Mps compared with 180Mps. I can actually use it now
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Sophilautia 🌌🌼
(@Sophilautia) reported
@Telstra Hey, it seemed to fix itself after I complained heh. If it happens again I'll be in touch.
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Red Shane (Senior) *(Not OAM)
(@RedShane1) reported
@FlogWarrior I second your motion Sharty. Telstra, Optus and Vodafone are **** when it comes to prices. I've tried them all have settled on a 3rd party provider (who use Telstra's infrastructure). You did a good thing 👍
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Julie
(@Jp88Julie) reported
FMD, 2 hours on the phone to telstra to sort a problem, finally got bets on & drinks poured to watch MM and now having to listen to ch7 endless dribble from Bruce & Co. I'm not gonna have enough grog in the fridge for this ****.#badday #magicmillions #goldcoast
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Sphere 💙💛
(@SphereAus) reported
@ellactrical Telstra is so wishy washy with its customer services, glad you got a good one.
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Furry Urbanist in High Vis
(@lanson_the_wolf) reported
EggRP stream later tonight, stream should be smooth cause I went from 1mbps Upload to around 18mbps up just by changing my router from a D:Link one to a Telstra Gen 2, mind boggling cause it's the ISP routers that are usually bad
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peeela 💉💉💉💉
(@peeela) reported
@Telstra 2.5 hours to *upgrade* a service is pretty shocking, even for you.
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PublicEnemi3s
(@butla20) reported
@Telstra Have tried this, our address doesn’t even come up as an available address. have been paying for and using nbn thru telstra for the past 2.5 yrs at this address so this is no help and Telstra said it should switch to 4g if there’s a fault - hasn’t happened. no solution fromTelstra
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PublicEnemi3s
(@butla20) reported
@NBN_Australia & @Telstra Have had no internet connection for 2 days, and can’t get an answer from either of you or a confirmed technician appointment. Sort out your process and stop hand balling the problem to each other
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Lyn Snow
(@lynfsnow) reported
Please tell me why when you have been a member since 1978 your bank (bank of Qld) can not settle a dispute with a scammed credit card which has been ongoing since April 2022. Never hear from dispute team or bank. Telstra scam but .bank refuses to settle. I want my money back
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Raving Stark
(@RavingStark1) reported
@CaraMia200 @Coles @woolworths Coles, in particular, has adopted the infamous Sol Trujillo strategy deployed at Telstra in the (v)bad years. That is...maximise profit by exploiting the crap out of the existing customer base....by multiple means... most recently a universal price hike of 10% plus
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Shelldon and Big Rippa ,Little Maggie, Thomas 🇦🇺
(@ShelldoHanson) reported
@Chrisjstony @Telstra had it last year they fish your number by computer , report it and telstra will tell you how to reset your phone , fixed instantly no problem since
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Tim Lovell
(@TfLovell) reported
@PatrickJaeschke @EmCharlotteAnn @Telstra I take it that regional users pay the same as city users but don’t get the same service? What other businesses do this, I.e. charge a flat rate to everyone but provide poorer service to some? It’s very frustrating, especially when you rely on your phone for your business..
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Jamie Nicolaou
(@JamieNicolaou) reported
@EmCharlotteAnn @Telstra The biggest issue affecting rural communities, especially during fire. Majority of fire risk info is now online, which you can barely access. Power to tower compromised, then you lose comms, putting communities at a higher risk.