Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (49%)
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Phone (29%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Canberra, Sydney, Brisbane, Perth, Adelaide, Bathurst, East Devonport, Central Coast, Ballina, Konagaderra, Chinchilla, Hobart, Sunshine Coast and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Canberra |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Perth |
Wi-fi | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lous
(@lousanti) reported
from
Melbourne, State of Victoria
@Telstra looks like you are at it again. Want to cancel Foxtel, almost impossible. Telling me my service number is incorrect. Would like to speak to someone but guess what, Telstra don’t employ humans! Utterly pathetic!
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Mary Garden
(@marygarden) reported
Been on hold for an hour on phone for @Telstra Technician from Total Microsystems who was here for an hour & checked everything said ring Telstra. Speeds upload & down abysmal here. And can't get NBN.
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Mark S
(@markspark11) reported
@strange_disco @Telstra Hey mate where in the country are you? Are you getting any picture or does it cut out for a F100 error message?
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Fiona B
(@grissomsladybug) reported
@NBN_Australia So sorry to be a pain, but is there any way you guys might be able to help? I've been waiting for @Telstra to respond for over 2 hours now.
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KMMR
(@kmmr99) reported
@Telstra Hi! After 3 weeks the store admitted they forgot to send it. Then it was sent and I finally got a call, and was told I could just choose to cancel the contract as the phone was so new. Which I did, and the phone was never returned. But now I have a $900 fee on my account!
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Darren Matthews
(@Darren_Matthews) reported
@Telstra Please can you provide an update as to when normal service will resume? I can’t hold a 2min phone conversation without the call dropping out. It’s unacceptable! I pay a massive premium to be on the supposed best network provider, and I cannot even make phone calls
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RaZz0R / Chris
(@1337raz) reported
@Telstra All day I have been trying to get a connection date changed phone hangs up on us, no one answers chat, and none of the apps will work - got a real number to talk to someone? #fail #telstra
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Angry_Hela
(@angry_hela) reported
Hey @Telstra I want to add an extra mailbox to my webmail service. I have looked everywhere but things have changed. I have printed the instructions for doing it but when I log into my account, I can't see where my current mailboxes are listed much less see the 'manage' tab. Help
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blokes on blokes
(@xrpmars) reported
@Telstra Fk Telstra right offf worst provider would never recommend. Customer service is fkn horse sht
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🎗Sara 🍀
(@iQ_S4R4) reported
@Telstra Yeah, I did all that 6 weeks ago, 5 weeks ago, 4 weeks ago, 3 weeks ago & 2 weeks ago. And that’s just for this latest in a string of issues. 2 weeks ago someone said they would call me back next day. Do you think they called? Which is why Telstra’s rep is crap customer service.
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Caro V
(@CaroV7) reported
@Telstra I have no problem with my device I just want to know what stage the next software update for the Samsung S20 FE 5G is at and when to expect it?
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Alex McDonnel
(@AlexDGlengarry) reported
@samanthamaiden That's an oldie. Other one is caller who says NBN has discovered problem with your modem. NBN never deal with public (there are rare exceptions) even Telstra or other retailers don't ring you out of the blue to tell you you have a problem.
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Tony
(@tonyvibo) reported
@grissomsladybug Ahhhh the Telstra run around, i would advise them you want to speak direct to their supervisor for a faster solution.
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Jess Donovan
(@Jess_hamill) reported
@Telstra Thanks Cas. We were never answered after 4 hours and I just gave up and used forums in the end to help fixing it ourselves via the gateway. It really isn’t good customer service when your offshore Telstra customer service team just ignore people though...
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Matt Jones
(@musomatty123) reported
@Telstra can i talk to someone who can help me fix my issue
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🎗Sara 🍀
(@iQ_S4R4) reported
@Telstra I know you are only trying to help & I appreciate it but I have tried that too & “text like” msg service never results in a solution nor do I have endless hours in a day to be texting with someone who takes 3 hours to respond. This is service I pay for.
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Nuno Simao
(@simao_nuno) reported
@Telstra my internet has been down since Saturday. I've been trying to call someone but it seems that you guys are overwhelmed with calls. I need my internet as my wife works from home. How hard is it to be able to speak to someone over there.
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Matt Jones
(@musomatty123) reported
@Telstra What bad service, call you no answer, open chat window chat to someone who responds every 30 mins....3 hours later still no resolution to a mistake made by Telstra....whats the next step
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Mark Whalan
(@MWhalan) reported
@samanthamaiden Telstra guardian screens all these for us. They have to record their voice before we pick up, scammers never do.
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🎗Sara 🍀
(@iQ_S4R4) reported
@Telstra Says “nothing to see here”. On 28th of Dec I spoke to 3 diff people at Telstra - 1st via phone who said there is outage in my area. 2nd via Telstra chat app who said there is no outage or an issue with my service, third via phone who confirmed no outage & said would call back.
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mickandlozzie@gmail.
(@mickandlozzie) reported
from
Sydney, State of New South Wales
@Telstra so 2hrs on the phone, get disconnected and no one calls me back. My service transition to NBN has been handled terribly. I need my broadband service back on please
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Nuno Simao
(@simao_nuno) reported
@Telstra nbn and 4g not working over here in earlwood since Saturday. Trying to get this sorted with no luck. What's going on ??
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Harleigh Venables
(@harleighv) reported
@Telstra No. They just keep not following through with replies. I’m very close to cancelling this service. This shouldn’t be so hard.
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Hayden
(@y0Hayd3n) reported
@Telstra is there a way to switch from 4g backup mode back to normal, coz the internet is so dam bad and technician is coming in a week and that so long
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KMMR
(@kmmr99) reported
@Telstra Phone says a 30-40 minute wait. Can someone help here?
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Georgie
(@georgie874) reported
from
Melbourne, State of Victoria
Good to see Telstra still haven't been able to sort their useless coverage out in the CBD. Why am I paying for 5G when 4g can't even send a msg. #Worst
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🎗Sara 🍀
(@iQ_S4R4) reported
@Telstra Reason this didn’t get fixed is coz @Telstra & @NBN_Australia are too busy pointing fingers at each other. NBN roll out is the worst thing that happened to internet in Aus & Telstra is stuck with that but Telstra also has no issue charging arm & a leg for non existent service.
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Tony
(@tonyvibo) reported
@grissomsladybug If you go to the Telstra Shop i how they can help
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KMMR
(@kmmr99) reported
@Telstra @acccgovau Hi! After 3 weeks the store admitted they forgot to send it. Then it was sent and I finally got a call, and was told I could just choose to cancel the contract as the phone was so new. Which I did, and the phone was never returned. But now I have a $900 fee on my account!
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Mark S
(@markspark11) reported
@Telstra I have an issue with my Foxtel but can’t get on the outage page. I haven’t had TV since Friday and can’t get help anywhere- can someone please assist or should I just change telcos and get Foxtel direct from @Foxtel