Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Gold Coast, Adelaide, Yendon, Melbourne, Brisbane, Sydney, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Gold Coast |
Phone | |
| Adelaide |
Phone | |
| Yendon |
Phone | |
| Melbourne |
||
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Oliver Sievers
(@sievers_oliver) reported
@Telstra why was my internet not working in the food court at melbourne central? I wanted to post about my wap (wet *** pasta) xx
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Nova
(@HarrisonGibso19) reported
@Telstra I've been having slow connection, idk if it's cause of u guys or that I have 1 bar of service, could I please talk to Sean as well, he's a god
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra AYO I GOTTA QUESTION FO TESTRA IF YALL DONT ANSWER YA HATE YA CUSTOMERS (Entrapment) how can you guys be the biggest internet provider, but still be the worst? Like c'mon, third world countries get better ****. Get ya **** together fam
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Tichafara Muvirimi
(@tich2005) reported
@Telstra Telstra sent me a sumsang tablet in 2017 and I have never used it, only to realise 4 years later they have been charging me $15/month for something I have never used nor asked for and are refusing to refund me my money
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Lexual
(@LexualChocolate) reported
@Telstra Can I signup for prepaid phone service and get an eSIM, without first needing to do it with a physical SIM? If so, how? thanks.
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Linda M Smith
(@LindaMSmith6) reported
@Telstra I did recharge my telephone on here a moment ago but that doesn’t get my wifi dongle recharged. If I can get to it on the My Telstra it wld help.
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Pat Bodsworth 💉💉
(@patbods) reported
@johnbarrington @Telstra Change providers. @westnet provides great customer service. If they don’t pick up they call back within minutes. I’ve been happy customer for 15 years.
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cje 💉💉
(@caseyjohnellis) reported
i did a talk for @telstra a month back and one of the questions in q&a was “do you think this is going to get worse” my answer was “yes” for three reasons: - bad guys gotta eat - they’ve got a lot more money to spend on tooling now - it really is *that* vulnerable out there
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Sharon
(@bornapie76) reported
@Telstra I also changed ownership of a prepaid sim and its still in my name. Was told could take 2 weeks thats will be on Tuesday. I have 8 plans or some type or another will you but with this and other issues of late i'm def considering not just canceling nbn and foxtel but all
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Te Giac Den
(@tegiacden) reported
@Telstra called 132200, after hearing "your call might monitor..." it hang up. Happened 3 times so far. Great service!!! Not really
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💧Dave Cavill, (climate change is killing us)
(@CavillDave) reported
@LisaMosley @jacksongs Telecom Tower was, back before Howard sold Telstra, an icon. Now it is a dogs breakfast, run down, tired and in need of makeover. Public money built the tower and private enterprise is destroying it. ACT government needs to step up and reclaim the Tower, kick Telstra out.
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Blubbu
(@Th3_only_Blubbu) reported
Seriously suppose to be Australia's number one internet provider when they can't give me sustainable internet, real top dogs you are @Telstra 17 years of your **** I'm done
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Lyndsay
(@Lyndsay12268480) reported
When will Telstra do the right thing and shut down spoofing? Never is the answer, telstra makes to much from spammers? It is a legitimate service, allowing anyone to spoof numbers they do not own. Bit like COVAXVIC and Devian thanks for geting vaccinated. Go TELSTRA
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Blubbu
(@Th3_only_Blubbu) reported
@Telstra How about you actually look into it instead of asking me ok, I've had enough of your ****, after 17 years I'm done, I'm changing internet provider soon
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LFH
(@lfhumans) reported
@Telstra Two confirmation calls on Thursday for the Friday service visit. Nobody shows up on Friday, and not even a call to tell me nobody was coming, after two previous appts were cancelled. First ordered on 1/6. Beyond a joke. 1-2983575013236
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Sarah Wilson
(@_sarahwilson_) reported
hi @telstra why is it impossible to get help when your internet runs out. Your call service just hangs up...which makes things impossible!!!
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johnbarrington
(@johnbarrington) reported
Hey @Telstra - how can you possibly expect older Australians (like my Mum who has used your service forever) to use your messaging app and speak to a bot? And why do you have no human to speak to on a Saturday morning on your customer call centre? It's appalling.
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johnbarrington
(@johnbarrington) reported
@Telstra My mother would simply like someone to call her phone and speak to her about her issues with the internet. It is ridiculous she needs my help.
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
@johnb78 The MAC of the modem is tied to an area of the network. Not sure if that’s just a HFC thing or a hangover from when it was Telstra
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LFH
(@lfhumans) reported
Well done @Telstra - 1 month, 15 phone calls, hours spent on hold, three missed appointments and STILL no nbn internet service installed. Excellence in customer service award coming your way.
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Trisha ⚓💜
(@TrishaGreenie) reported
@normboy562 I’m not with Telstra, never will be unless I suppose someday they’re the last telco on earth.
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amara campbell
(@amaracampbell) reported
@Telstra Oh I definitely do. I'm livid & taking a beat to calm down. I appreciate the check in. I guess if you were to find out you missed being there for the loss of a loved one, the support of family because your ph line company didn't work... how pissed would you be? That's me now.
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myknittingwool
(@myknittingwool) reported
@UrbanWronski @jean15849180 My husband worked in Sydney for 10 years his job in Telstra and came home at weekends I visited in once and I went out on my own it was the most weirdest feeling nobody wanted to know you nobody cares nobody would give directions horrible people sorry
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Lucas
(@lord_squarehead) reported
@Telstra my fiancee and I have been in contact with you multiple times to get our wifi sorted out which is currently stuck on the back up data, you've said you would send someone out on different dates and they never showed poor form
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JaymanAU
(@au_jayman) reported
@kayosports_help anyone having an issue accessing Kayo, try on my Telstra tv and IPhone and won’t load up.
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thera
(@therag0d) reported
@ClearzFX @Telstra i never even asked i just got it ahah
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Goobz
(@goobzgg) reported
Bro @Telstra my internet is dying as we speak. I spent days gassing you guys up and this is how you treat me? I feel used 😔
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#Parallel Distinct
(@ItsNotDistinct) reported
@Telstra You actually replied wtf you would definitely deserve a raise if I get a follow notification
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Jil Chapman
(@JilJilchap) reported
Can anyone tell me how to top up data on my Telstra when it tells me eventually to contact owner of service?
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Simeon
(@s1cox) reported
@marcuskelson @GrogsGamut @LisaMosley Telstra have problems delivering their core business of telecommunications, we can hardly expect them to do a good job running a tourist attraction.