Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Maleny, Sydney, Brisbane, Perth, Nowra, Melbourne, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, and Gympie.

City	Problem Type	Report Time
Melbourne	Internet	5 minutes ago
Maleny	Internet	3 hours ago
Sydney	Internet	5 hours ago
Brisbane	Phone	6 hours ago
Brisbane	Internet	6 hours ago
Brisbane	Wi-fi	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian Emmitt (@emmitt_brian) reported 4 minutes ago

  @Pivotonian1838 @Telstra @News24Aust Imagine being that **** at your job and getting paid $6 million.

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  Kai (@kai_h) reported 4 minutes ago

  @no1historychick Telstra are never going to move you to a new plan unless you ask, especially when the newer plans are cheaper and have more data.

• 
  C³ vie (@kianameilover) reported 8 minutes ago

  @andronauts @KarmicVictim if only Melbournes was reliable 💔 i remember getting stranded in the city bc of some telstra outage and was forced to book $200 hotel to not die from cold urticaria djajdjsjdj, sydney PT is nice and the Melbourne trams tho

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  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 11 minutes ago

  @howardw46 @Telstra You can’t just be stopping all the time at every pissant station. The service stops enough at key stations and mostly stops at nearly all.

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  Aussie Shazza (@shazzadut) reported 11 minutes ago

  The sponsors of The Swans need to withdraw their support, not just mumble platitudes about how terrible and serious it is. @Telstra and @QBE . Note that the players apologised to almost everyone in the world EXCEPT the women they assaulted. Speaks volumes.

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  Mark Plackett ♻ (@MarkPlackett1) reported 13 minutes ago

  @MargaretHollin1 Crucial Engineers on leave Telstra, AI didn't fix your duty roster?

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  Meg Coffey (@TexanMeg) reported 14 minutes ago

  Hey @Telstra I still have no service. Any chance of a human, anywhere, that might be willing to help your paying customer?! Stop the chat bots. Employ humans.

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  Ray G Kosanjic (@kosanjic) reported 14 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.

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  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 17 minutes ago

  @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

• 
  leki ⚔️ (@mkfilko) reported 19 minutes ago

  $BRUN and $SHAZ are the two small cap neoclouds people keep putting in the same bucket. Somewhat similar market caps, both Nasdaq listed this year, both with an NVIDIA story attached. I think both provide compelling reasons to invest your money into, however, I do believe BRUN is the superior neocloud. I will present the facts as they are and sprinkle some commentary in it. You can use the facts to decide which is better for you. TL;DR at the bottom. Start with contract book versus actual revenue. Q2 2026, same quarter, both companies: > $BRUN revenue: $31.1M, up ~270% YoY > $SHAZ revenue: $1.9M, up ~412% YoY > $BRUN total contract value: $1.9B > $SHAZ total contract value: $8.8B $SHAZ carries 4.6 times the contract book on about one sixteenth of the revenue. Put differently, $BRUN's backlog is roughly 15 times its current annualized run rate. $SHAZ's is closer to 1,100 times. $SHAZ management guides first material revenue to Q4 2026. $BRUN has six sites in production today, took ARR from $30M at the end of 2025 to $145M by June, and reaffirmed roughly $400M exit ARR. A contract book is a claim while revenue is the confirmation of that claim. $BRUN has so far managed to prove that it is able to convert the contract book better than $SHAZ. Moving to the balance sheet, which is where $SHAZ shines > $SHAZ ended Q2 with roughly $1.9B in cash against $BRUN's $134.7M as of August 12. It has raised about $2.2B since December 2025, including a $1.6B oversubscribed round in June. On funding capacity this is not close, and $SHAZ wins it decisively. > The NVIDIA arrangement. Six years, $4.88B, up to 40,000 GB300 GPUs on NVIDIA's DSX AI factory design, 72MW in Australia, with NVIDIA taking product revenue plus a share of cloud revenue on supported capacity. Management describes the guaranteed pricing as a floor rather than a ceiling. $BRUN has no equivalent. This is the strongest single item in the $SHAZ file and anyone comparing the two has to concede it. Next, counterparty/customer quality: On April 1 $SHAZ announced a five year, $1.25B AI cloud infrastructure agreement, roughly 8,200 B300 GPUs deployed in Australia. The counterparty is ESDS Software Solution, an Indian cloud and managed services provider. ESDS is a real company. Five data centers in India, 2,501 customers as of FY26, growing revenue at a 28% CAGR. Using its own most recent disclosed accounts: > ESDS FY26 revenue: Rs 472 Cr, roughly $54M > ESDS FY26 profit after tax: Rs 121 Cr, roughly $14M > Annual obligation under the $SHAZ contract: ~$250M The yearly payment is about 4.7 times the counterparty's entire annual revenue and roughly 18 times its net profit. ESDS filed a Rs 720 Cr IPO in India on August 28, which raises roughly $82M against a five year obligation of $1.25B. Nothing here requires assuming bad faith by anyone. It requires asking how a company earning $14M a year funds $250M a year, and that question does not yet have a public answer. ESDS was not named on the $SHAZ Q2 call. When compared to $BRUN's own customer book: $BRUN's weaknesses are the concentration of their revenues. The top three customers were about 76% of 2025 revenue, with RunPod alone, a private GPU cloud platform, at about 45%. Both figures fell hard from 2024 on revenue that more than doubled, so concentration is getting lower. However, I think there is still room for improvement here. The quality side. The largest new contract signed is Thinking Machines Lab, roughly $470M over three years for about 5,000 GPUs, which implies around $3.60 per GPU hour. Mira Murati's lab raised $2B at a $12B valuation and has been reported in talks at a materially higher one since. That is a counterparty that can fund a $470M commitment out of capital already raised. Additionally there are the two agreements sitting in the Q2 10-Q, which are the part I find most useful because the cash terms are filed rather than announced: > June 8 agreement, 240 GPU servers, three year initial term, total consideration ~$207.6M. Structure: $18.97M prepaid before services commence, a further $37.94M on the commencement date, then ~$3.69M a month. That is about 27% of contract value collected at or before day one, and the first $18.97M was already sitting in customer deposits at June 30. > July 9 order form, 192 servers and 1,536 B300 GPUs, 48 month term, total contract value ~$222.5M. A prepayment equal to 25% of contract value, approximately $55.6M, not refundable, due in installments through service start. Two contracts, roughly $430M combined, each with a quarter of the money committed before a GPU is deliveredKaros on the call: > "We obtain prepayment on every deal we close." Average prepayment is 22% of TCV, and that single design choice runs a counterparty credit test automatically, at signing, on every contract. A $1.25B agreement under this structure would require roughly $275M wired before a single rack is energized. A counterparty that cannot post it never becomes backlog in the first place. Guckel confirmed what has actually been collected: > "we held $128.4 million in total customer deposits" $34.9M current, $93.5M long term, against compute scheduled for 2026 and 2027 delivery. So $BRUN's book is concentrated and its largest customer is a reseller, both fair criticisms. It is also a book where the customers have already wired a fifth of the money. Backlog funded in cash is a different asset class from backlog that has only been announced. Onto leadership, which is where most of my confidence actually comes from. On paper, $SHAZ has the more directly relevant development resume. James Manning has built and monetized more than 300MW of energy and compute infrastructure across Pennsylvania, Georgia, Texas and Australia, and founded a Nasdaq listed digital infrastructure company before this one. Nick Hughes-Jones ran 100 modular data centers across 200MW. The board is genuinely credentialed: Andrew Penn AO, former Telstra CEO, chairs it, and Western Union's chief legal officer sits on it. Anuj Goel joined as CFO from a 20 year Macquarie career running technology for APAC. Commercially they have people out of IBM, Microsoft, Rackspace and Equinix. This is not a shell. Three things still separate the two teams for me. > Tenure and continuity. $SHAZ's chief executive took the role in January 2026, its chairman arrived in May, its chief legal officer inside the last year, and its CFO in August. Board average tenure is roughly 0.6 years. That is a leadership team assembled over about twelve months, now asked to deliver 212MW. $BRUN's is the same group twice: Karos and Georgakopoulos both built Blue Fire Capital, both went to Galaxy Digital when it was acquired, and both left together to build this. Second company, same bench, and Georgakopoulos has been COO since April 2024. > They were the demanding customer before they were the vendor. Karos was MD and Head of Electronic Trading at Galaxy Digital and an executive committee member, and before that co founded and ran Blue Fire Capital across six countries and thirteen data centers. Karim Ali, the CIO, spent close to twenty years in performance sensitive infrastructure, built ultra low latency trading networks across four continents on microwave, millimeter wave and global fiber, and led a FedRAMP certification. In high frequency trading, latency and downtime hit the operator's own P&L the same day. This team ran compute as a cost center where failure was expensive to them personally, then went and sold it. That is a different instinct from developing a site and leasing it out. > Financing sits inside the company. Erik Guckel holds a PhD in Chemical Engineering from Illinois alongside a Chicago MBA, has closed over $2B in corporate transactions, managed a $3B debt portfolio, and secured funding for first of a kind facility construction. Karos has a derivatives and mathematical background and a track record monetizing billions in credit facilities. On the Q2 call he worked the prepayment against capex arithmetic live rather than passing it to the CFO, which is pretty damn impressive Both teams have now had one quarter to show what they do with a promise. $BRUN's first print as a public company came in at $31.1M with guidance reaffirmed. $SHAZ reported $1.93M against roughly $7.54M expected, a miss of about 75%, and moved first material revenue to Q4. I acknowledge that one quarter proves very little on its own. However, it is still the only head to head delivery test either team has actually run. Apart from the balance sheet mentioned earlier, $BRUN is also arguably weaker in its share structure and governance risks (dual-edged sword): Applying a governance screen to $SHAZ means applying the same screen to $BRUN. It has a dual class structure, roughly 50M Class A against 29.5M Class B. It had a related party loan from its own CEO, since repaid at closing. A director received a 336,000 share consulting grant that fully vested inside one quarter. And 7,875,000 CEO earnout shares plus sponsor and SPV earnouts all hit their price targets and vested within a single quarter of listing. These are ordinary **** era structures on both sides. Neither company is a governance exemplar What I am watching next: The NVIDIA financing gap is the strongest argument for $SHAZ, and $BRUN management spent a meaningful portion of the Q2 call signalling they are working on the same thing. Karos, on the AI Cloud Partner program: > "It's a well-known publicized program with NVIDIA, and obviously NVIDIA's investment grade. At the appropriate time, we can get into more details on that." Later, on the $500B consortium: > "And same with the AICP. We think that that program will continue to get extremely interesting, and I think we're going to have a plentiful amount of optionality currently and go forward." Guckel, separately: > "We continue to innovate on financing structures beyond the equipment financing approach used to date and expect to provide additional color and progress on this over the next quarter." And on the relationship itself: > "together, we are exploring deployments at scale that could meaningfully expand our footprint" None of that is signed. Management is definitely teasing a NVDA-linked financing structure during the call. But the specific advantage $SHAZ holds today is the specific advantage $BRUN is signalling it is negotiating, with a next quarter timeline attached to it, from a company NVIDIA already granted exemplar status and audits cluster by cluster. TL;DR: $SHAZ has the better balance sheet and the better NVIDIA arrangement, today, and neither of those is a small thing. $BRUN has sixteen times the revenue, a contract book that customers have already funded a fifth of in cash, six sites in production, and a counterparty filter built into how it signs deals. Between a large announced book and a smaller collected one, I think the collected one is a safer and yet equally asymmetric. Thanks for reading!

• 
  Ghost Editor (@GofGovernance) reported 19 minutes ago

  @teyc @BenCarrollMP By the way, I lived in Canberra back when Telstra was fat, comfortable and painfully slow to adapt. While the rest of the world was investing in ADSL, cable, fibre and other technologies to keep pace with the rapidly evolving internet, Telstra seemed remarkably content with the old model and the outrageous margins it could extract from telephone calls. Eventually, the writing was on the wall and technology forced the issue. Had Telstra remained a complacent, publicly managed monopoly, there’s every chance we’d still be listening to the soothing tones of a dial-up modem while waiting for a webpage to load. You have a lot to learn... son!

• 
  Shark (@SharkerOCE) reported 20 minutes ago

  @telstra fix ur ******* internet

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  BOB ACHMAR (@maroniteMAGA) reported 24 minutes ago

  @FreedmFightr1 Too many personal info,,, ffs Telstra origin and how many others got hacked,,, what says census won’t get hacked,, seriously wtf 🤬 I believe massive fine possible jail if not completed

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 25 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  ame (@JUDGEMENTCORE) reported 26 minutes ago

  telstra can you fix your **** i lag out eevery 30 seconds i literally cannot do anything with this

• 
  Kai (@kai_h) reported 26 minutes ago

  @no1historychick 5GB a month? That’s such a low cap. Are you on a really old plan or something? Even Telstra’s entry-level basic plan today has 50GB of data. If you want something cheaper, Belong uses the Telstra network and their plan still has 25GB data.

• 
  Bobby (@roberts_pa97578) reported 29 minutes ago

  @w0tn0t2201 @Telstra I’m the same as you. I’ve never used Telstra and I wouldn’t even use them if they were given away free carrier pigeons.

• 
  Mo Syed (@msyed_) reported 30 minutes ago

  When ChatGPT Beats High-Priced Lawyers in Court 1/9 A Sydney uni lecturer just beat a university’s legal team in court using ChatGPT. Telstra bumped its CEO’s pay right after cutting jobs and crashing the network. And researchers found a way to hack a Boeing 737 with a device the size of a 20-cent coin. Here is the tech news that actually matters this week 🧵👇 2/9 Greg Baker, an IT lecturer at Macquarie University, took on his employer at the Fair Work Commission over new casual conversion rules. The university brought trained lawyers. Baker brought ChatGPT. The tribunal ruled in his favour, handing him a permanent part-time role in a historic test of untested employment laws. 3/9 This is why people get excited about everyday AI. Hiring a workplace lawyer to fight an employer costs thousands before you even walk through the door. An LLM can comb through legislation, draft arguments, and help someone represent themselves without spending a fortune. The real shift isn't AI replacing judges. It's giving ordinary workers the legal firepower usually reserved for big HR departments. 4/9 Anthropic confirmed Claude will soon add invisible watermarks to text and files to meet EU rules. The watermark stays attached even after you copy, paste, or tweak the wording. Some users are already cancelling subscriptions over it. Nobody wants to hand in a report they spent hours editing only for an automated filter to flag the entire thing as machine-written. 5/9 Telstra decided to give its CEO a base pay bump. The timing is wild: • A massive nationwide network outage in July • 1,200 staff cut across the year • A slump in top-line revenue • Threats to freeze regional mobile investments if the ACCC pushes for domestic roaming Corporate boards have an incredible ability to read the room completely backwards. 6/9 A routine "system update" triggered a major Mastercard outage across Australia this week. Shoppers got stuck at checkouts with full trolleys and tap-and-go cards declining everywhere. We keep pushing towards a cashless economy, but our payment rails fall over whenever someone pushes the wrong configuration file. 7/9 Security researchers proved they could compromise a Boeing 737 using a coin-sized hardware device. It took them roughly 60 seconds to gain access. Physical plane safety used to be about rivets and engines. Modern aviation is networks, firmware, and bus architectures. If you can physically plug into a port, the jet is just another computer with wings. 8/9 Retailers are now testing facial recognition scans at the register so you can pay for your flat white with your face. It saves about two seconds compared to tapping a phone. In return, a commercial database gets your biometric scan. Hard pass on trading facial geometry for a cappuccino. 9/9 The thread tying all of this together: AI is levelling the playing field for individuals against giant institutions. Meanwhile, critical infrastructure (planes, payments, telcos) is becoming more fragile by the day. Tech works best when it empowers people, not when it creates single points of failure.

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  Advice from an Aussie🇦🇺 (@Sheldone) reported 34 minutes ago

  @Telstra when are you going to get over this crap appt ****? I just want to buy a new Wifi toggle! And why are three staff members sitting and laughing together while there’s 4 ppl waiting? Wait, now there’s 4 staff members chatting.

• 
  stephen (@johnsy123aus) reported 35 minutes ago

  Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

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  Hugh_96 (@Hugh_96) reported 40 minutes ago

  @susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby

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  Nathan ***** (@NathanOrgan) reported 41 minutes ago

  @grok @RositaDaz48 Then explain how they got the renumeration so wrong. Those companies are some of the worst managed companies in existence, and Telstra is virtually government.

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  jordanjackelyse (@jordanjackelyse) reported 41 minutes ago

  @noahitallll @PatricPaal @pelisonlinegrat Work choices, joined the Iraq war, sold off last shares commonwealth bank, Telstra, and long term leases for airports, and then the biggest one of all. His 2002 China LNG (liquefied natural gas) agreement signed was the worst resource deal in Australian history. He was bad. 🤡

• 
  Senator Sarah Henderson (@SenSHenderson) reported 42 minutes ago

  Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’ as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

• 
  yash (@pipefoundation) reported 51 minutes ago

  📰 NEWS: Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage. Telco board cuts senior executive bonuses by total $1.3m after tech fail that affected millions Follow our Australia news live blog for latest updates Get our. Source: The Guardian World.

• 
  Ben 🇺🇦🇦🇺🚴 (@thecattery) reported 52 minutes ago

  @22thinkinggirl Gabby Gabby Who was in a massive WhatsApp exchange with Anthony Carbines who I was sitting near at the footy ~2 months ago, I thought wtf is this about. Was the week of the Telstra V/Line outage.

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  FREESPEECH101 (@FREESPEECH1017) reported 56 minutes ago

  Starlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia

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  Just following up!! (@jonooee) reported 57 minutes ago

  @Telstra I’m 5 minutes from Parliament House in Canberra and I don’t have the signal strength on my phone to stream the live Liverpool game from the UK. You lot are a ******* scam. Waste of money. National carrier my fat *** #telstra #rubbish #scam

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  Senator Sarah Henderson (@SenSHenderson) reported 57 minutes ago

  Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’, as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

• 
  Kevin Chen (@Defiantclient2) reported 1 hour ago

  @TheodorusAtheos @Telstra @Starlink Have you seen anything that indicates signal strength for AST? I imagine it's in the range of -90 to -100 dBm, or better.