Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (35%)
-
E-mail (8%)
-
Wi-fi (8%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Gold Coast, Adelaide, Yendon, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville, Newcastle and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Gold Coast |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
🎶 Allison O'Donoghue 🎵
(@allisonBeDemure) reported
@SpotlightForYou @AlexDGlengarry @Telstra Have a chat to them via social media. They'll address your query right away, coz they don't want the bad publicity or others joining in to tell their Telstra horror stories.
-
💧Michael Lodge
(@michael50lodge) reported
from
Wollongong, State of New South Wales
@SpotlightForYou @Fact_Oracle @Telstra No corporations answer calls anymore, they just stick you in a never ending queue to frustrate you into hanging up
-
Headmaster Laslow
(@HeadmasterL4) reported
@Telstra No it didn't help, the app really doesn't help at all. Like I said on my many previous tweets all it's done is taken me in circles. However, I decided to ring Telstra over and over until I got to talk to someone and now I have a technician appointment on Tuesday.
-
The_Pythia
(@TPythia) reported
@SpotlightForYou @Telstra The only thing that works is using the smartphone app. That way you aren't waiting on hold. Once you get a human - their chatbot is garbage - things can go faster. Still pretty crap but better than listening to on hold music!
-
ozone
(@ozonelmao) reported
turns out there’s a telstra outage
-
Scott
(@ScottElderfiel1) reported
Just received a phone call from a @telstra employee and the lady said “some fraudulent activity has allegedly taken place on my internet connection”. Except, I’m not a @Telstra customer. I’m with @Optus So I hung up after they wanted me to speak to a manager.
-
Oliver Gettings
(@PIoughmansLunch) reported
@Telstra good afternoon guys. I am having issue with my NBN bandwidth. I used to get 700Mbps down but recently I am topping out at 450Mbps. Do you know if their is a recent issue of capacity in Melbourne 3000?
-
Steve - GTS GM Via Patreon #TeamGrim
(@ABlissedSecret) reported
@Telstra Sure you will I paid my bill on Wednesday it was fine then and this is the speed now? Last time it happened it took 2 to 3 months just to fix and over 10+ customer calls not to mention the company had no issue charging money for the internet bill while it was happening.
-
Alicia Oshlack
(@AliciaOshlack) reported
@Telstra So the solution here is to get my son to contact you to change his username
-
patricia ann barber
(@patriciaannba17) reported
@SpotlightForYou @Telstra BECAUSE we have a rude,patronizing and greedy LNP government who gives the green light to this behaviour maybe?The fish rots from the head down
-
Lulu
(@Luluflower2020) reported
@SpotlightForYou @Telstra They are a nightmare I have been trying to resolve an issue for over a year now they are hopeless
-
Steve - GTS GM Via Patreon #TeamGrim
(@ABlissedSecret) reported
@Telstra Sigh.... I can't access any internet page due to the amazing internet speed Telstra provide after paying my bill on Wednesday it was fine but now it's garbage. Funny how that works huh? How long this time since it was 2 to 3 months last time?
-
Yosemite Sam
(@Yose18007365) reported
@NRL @Cronulla_Sharks There was a time when one could stream the game on the NRL app if one was a Telstra customer but after coming plan holders to renew their plan they conveniently removed the free access shame on you Telstra and NRL . Pathetic cheap marketing and money grabbing
-
Abbie
(@abbs278) reported
@NBN_Australia @Telstra of all weekends in the year, the #nbn has an outage. Argh. Sort it out before the 7April please. Your April Fools joke has gone on too long now 😫
-
Steve - GTS GM Via Patreon #TeamGrim
(@ABlissedSecret) reported
@Telstra Well, this phone I'm currently using can't make phone calls and I can't load up any pages so can you book a technician or something to fix ?
-
Crewcial
(@Crewcial2) reported
@Telstra Missed the code???? Are you that stupid? I got the code the 3 THREE times. I recorded after getting the code right first time and it was dismissed. WATCH THE VIDEO *****. You woke dopes are pathetic. Hey @Optus your competitors are useless
-
Sime Quinn
(@SimeQuinn) reported
Hey @Telstra is there a blackout around the Richmond area this afternoon? I haven’t heard back from any texts I’ve sent..
-
ozone
(@ozonelmao) reported
is everyone else’s telstra nbn **** in melbourne or just me
-
JohnH
(@jrkhnt) reported
@SpotlightForYou @Telstra When it was part of the PMG they had an air of arrogance about them. As Telecom they got a bit worse but still provided good services. Once privatised it all went **** as they did not have to answer to us. They had no genuine competition and the Ombudsman has been de-funded
-
🎗Emma Meconi
(@SpotlightForYou) reported
@AlexDGlengarry @Telstra It's annoying that the only way to get a resolution is to lodge a complaint. I've already lodged one complaint. I'll call Tuesday about today's experience. I've spoken to them just now on their Messenger service. At least I now know the amount owing.
-
Alicia Oshlack
(@AliciaOshlack) reported
I got a new account with @Telstra last year. Apparently you signed me up with the same username (email) as I had for my son. Now I can’t login to my account only his. I just want his account moved 2 his email. Hours on chat with no solution except I should get a new gmail acct
-
🎗Emma Meconi
(@SpotlightForYou) reported
Is there a reason @Telstra don't answer calls? Is there a more unhelpful, rude, patronising & greedy utilities provider in Australia? The Telecommunications Ombudsman is just as rude & unhelpful. How are they getting away with this? Why aren't they more heavily regulated? #auspol
-
Headmaster Laslow
(@HeadmasterL4) reported
@Telstra Oh my freaking god, this troubleshooting tool is literally the same people I've been talking to for the last 4 days! What is wrong with your company? I'm looking for a solution and all you guys do is torture me.
-
🎗Emma Meconi
(@SpotlightForYou) reported
@jrkhnt @Telstra That explains a lot. I've never encountered more unhelpful & patronising service in all my life.... If businesses required a social conscience, moral compass & social licence to operate, Telstra would have disappeared years ago.
-
Fraze...
(@TigerFraze) reported
Been listening on the radio because the Mobile tower is congested in loch sport @Telstra any chance you could increase bandwidth down here ? #choked #AFLTigersSwans
-
Heather Moran
(@Pepper_hm) reported
@Telstra I have been trying to activate home internet for over 2 months. Countless phone calls later & promises that "it's all set up now" and it's still not working. Internet has been running on 4g backup and has run out again... please help resolve this, its ridiculous.
-
Christine McDonald 💖 🇦🇺
(@Clubby_R8) reported
@FOXTEL_Help Hi just wondering. We have a Telstra TV box connected to a 2nd TV and Im wanting to know is Foxtel Now the same as Foxtel Go? As I tried to login and it wouldn't work ?
-
🎗Emma Meconi
(@SpotlightForYou) reported
@Telstra I've cancelled a mobile service & the Telstra shop at Toombul in Brisbane refused to tell me how much I owe even though I made it clear the phone number was going to a different provider. They were very rude to me when I came back to the shop to find out the amount owing.
-
🎗Emma Meconi
(@SpotlightForYou) reported
@leftofleft12 @Telstra I intend to. One service has been moved to Optus. The phone broke & is unusable. Very unlucky. Telstra still wanted $95/month until Jan 2023 for an unusable phone. It's a joke that there's no provision for that. So it was cheaper to leave today. I'll cancel the rest asap 😔😔
-
💧Doc
(@DocDocwight) reported
How **** is #Telstra’s message to text service! How crap is Telstra!