Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Wasleys, Sydney, Townsville, Perth, Canberra, Geelong, Arumpo, Gympie, Darwin, Hobart, Mangalore, and Newcastle.

City	Problem Type	Report Time
Melbourne	Phone	21 hours ago
Adelaide	Phone	1 day ago
Brisbane	Phone	1 day ago
Wasleys	TV	2 days ago
Adelaide	Phone	2 days ago
Adelaide	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray (@rayethesis) reported 5 minutes ago

  This chart puts Starlink’s scale into perspective. At roughly $11.4B in annualized revenue, Starlink is already approaching the revenue scale of established telecom giants such as Singtel and sits in the same neighborhood as Telstra. That is remarkable considering Starlink is a relatively young satellite broadband network competing against companies that have spent decades building terrestrial infrastructure, spectrum portfolios, and massive subscriber bases. The important signal here is not just the absolute revenue, but how quickly Starlink has reached a level that takes traditional telecom companies decades to build. However, the comparison also exposes the problem. Telecom is a huge business, but it is not necessarily a high-growth business. Companies like China Mobile, Verizon, Deutsche Telekom, AT&T and NTT generate tens or even hundreds of billions in annual revenue, yet the market typically assigns them much lower growth expectations because connectivity eventually becomes a mature utility. Starlink has a better growth profile today because it is still penetrating underserved markets, adding capacity, expanding internationally, and converting new customers. But as the revenue base moves from $10B toward $20B, $30B and beyond, the question becomes whether Starlink can maintain venture-like growth rates while operating inside what is ultimately a telecom market. The bullish argument is that Starlink is not exactly a traditional telecom company. Its satellite constellation gives SpaceX a global distribution network that terrestrial operators struggle to replicate, particularly in rural areas, developing markets, maritime, aviation and other difficult-to-connect environments. There is also optionality around direct-to-device connectivity, enterprise services, government contracts and potentially other satellite applications. If those businesses become meaningful revenue streams, Starlink could evolve from simply being "satellite internet" into a broader space infrastructure platform. That would justify a much more aggressive valuation than simply capitalizing Starlink like another telecom operator. But this is where I think investors need to be careful with the SpaceX hype. A $11.4B revenue run-rate sounds enormous, but revenue alone does not determine the quality of the business. Starlink requires enormous capital expenditure to deploy and replenish satellites, ground infrastructure and user terminals, while bandwidth economics and competition will determine how much of that revenue eventually becomes free cash flow. The really interesting question is not whether Starlink can reach $20B or $30B in revenue. It is whether SpaceX can continue compounding revenue rapidly without Starlink becoming just another giant, capital-intensive telecom business. My take: SpaceX is incredibly cool, and Starlink reaching ~$11.4B of annual revenue is genuinely impressive. But if the main growth engine for the SpaceX story is ultimately just telecom, I'm much less excited. A bigger Starlink is great, but a bigger telecom company alone does not create an extraordinary valuation. The real upside comes if Starlink becomes the cash-flow engine that funds a much larger SpaceX ecosystem: launch, defense, direct-to-device, satellite infrastructure and eventually entirely new space-based businesses. Starlink is impressive but starlink alone is not enough. $SPCX

• 
  Di Downunder (@DFactualists) reported 5 minutes ago

  F'ing @Telstra bill not due sends 50 reminders. I get the worst service & pay good money!!

• 
  Dane Trethowan (@grtdane) reported 5 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

• 
  me, an internetual (@grrowl) reported 5 minutes ago

  @agileben @Telstra It’s so annoying, data has been down in Abbotsford for a week

• 
  Hung Long 🇱🇧🇵🇸🇮🇶🪃 (@Elmer_Hauser) reported 9 minutes ago

  Realistically, Trembath should finish 3rd in the Telstra Rising Star after Jagga and Dean, even just for consistency's sake. Wilma Durrsma's last 6 weeks has been utter garbage #AFLNorthCats

• 
  Mo Syed (@msyed_) reported 9 minutes ago

  When ChatGPT Beats High-Priced Lawyers in Court 1/9 A Sydney uni lecturer just beat a university’s legal team in court using ChatGPT. Telstra bumped its CEO’s pay right after cutting jobs and crashing the network. And researchers found a way to hack a Boeing 737 with a device the size of a 20-cent coin. Here is the tech news that actually matters this week 🧵👇 2/9 Greg Baker, an IT lecturer at Macquarie University, took on his employer at the Fair Work Commission over new casual conversion rules. The university brought trained lawyers. Baker brought ChatGPT. The tribunal ruled in his favour, handing him a permanent part-time role in a historic test of untested employment laws. 3/9 This is why people get excited about everyday AI. Hiring a workplace lawyer to fight an employer costs thousands before you even walk through the door. An LLM can comb through legislation, draft arguments, and help someone represent themselves without spending a fortune. The real shift isn't AI replacing judges. It's giving ordinary workers the legal firepower usually reserved for big HR departments. 4/9 Anthropic confirmed Claude will soon add invisible watermarks to text and files to meet EU rules. The watermark stays attached even after you copy, paste, or tweak the wording. Some users are already cancelling subscriptions over it. Nobody wants to hand in a report they spent hours editing only for an automated filter to flag the entire thing as machine-written. 5/9 Telstra decided to give its CEO a base pay bump. The timing is wild: • A massive nationwide network outage in July • 1,200 staff cut across the year • A slump in top-line revenue • Threats to freeze regional mobile investments if the ACCC pushes for domestic roaming Corporate boards have an incredible ability to read the room completely backwards. 6/9 A routine "system update" triggered a major Mastercard outage across Australia this week. Shoppers got stuck at checkouts with full trolleys and tap-and-go cards declining everywhere. We keep pushing towards a cashless economy, but our payment rails fall over whenever someone pushes the wrong configuration file. 7/9 Security researchers proved they could compromise a Boeing 737 using a coin-sized hardware device. It took them roughly 60 seconds to gain access. Physical plane safety used to be about rivets and engines. Modern aviation is networks, firmware, and bus architectures. If you can physically plug into a port, the jet is just another computer with wings. 8/9 Retailers are now testing facial recognition scans at the register so you can pay for your flat white with your face. It saves about two seconds compared to tapping a phone. In return, a commercial database gets your biometric scan. Hard pass on trading facial geometry for a cappuccino. 9/9 The thread tying all of this together: AI is levelling the playing field for individuals against giant institutions. Meanwhile, critical infrastructure (planes, payments, telcos) is becoming more fragile by the day. Tech works best when it empowers people, not when it creates single points of failure.

• 
  Jumbarrawa (@jumbarrawa) reported 12 minutes ago

  But you get a whoops when your service goes down. You ever order a pizza and the shop takes a slice out and says can't help it? That's what Telstra is. And look at the profits in a cost-of-living crisis, ay. Whose cost of living ?? When do we adjust the books ay ?? @Telstra been with you lot for over 10 years at my address... not once have you even given me a router upgrade or checked if I'm on the best plan... where's your loyalty, ay ?? Winding down my credits and won't be coming back for dam sure. I'll learn Korean first and enjoy it more. 감사합니다

• 
  Hugh_96 (@Hugh_96) reported 14 minutes ago

  @susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby

• 
  Howard (@howardw46) reported 18 minutes ago

  @Telstra why is there very limited connection on the VLine service between Bairnsdale & Latrobe Valley? For most of the trip the train line is adjacent to the highway where connection is available.

• 
  BrownSquirrel (@BrownSquirrel) reported 19 minutes ago

  @Telstra But I don't want to so please help with this instead of trying to make me do something I dont want to do.

• 
  Eryn (@payneerynn) reported 20 minutes ago

  @optus_help They have my number and details but the connectivity issues are ongoing and horrendous right now. Connected for short periods and not atleast 20 drop outs today alone. It's annoying. I dont want compensation AGAIN i just want the service I'm paying for. I think that's fair. It’s annoying we were without service for 7 days of total blackout to upgrade the tower and a month or so later massive issues. It's not good enough. Having said that annoyed as i am i will still remain a loyal customer because overall i have found you are by far better than Telstra!

• 
  dixy (@DorothyDixer12) reported 22 minutes ago

  2024 Telstra Announcement 2026 Telstra still having issues

• 
  Rewster (@Rewster7) reported 22 minutes ago

  @NRL Hopefully there's no Telstra outage for the occassion

• 
  SonicHacki (ConcordeHacki) (@SonicHacki) reported 26 minutes ago

  @TennyUnderscore Damn based Telstra

• 
  Jindu (@Phils_Cassidy) reported 34 minutes ago

  Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

• 
  🐏 (@princefishey) reported 42 minutes ago

  @aphexnaim CLASSIC VLINE last time i went to the city it was when the telstra outage messed all the trains up

• 
  XPRESS (@Xpress_24_7) reported 42 minutes ago

  🤖 𝗕𝗥𝗘𝗔𝗞𝗜𝗡𝗚: Telstra paid CEO Vicki Brady $6.8m after a nationwide outage; 20% of her bonus was docked but she still got close to $7m. Govt to introduce laws forcing tech platforms to pay for Aussie journalism: at least eight deals to acquit; 200% offset for SMEs. Source: The Guardian What happens next? Follow and like for more. #Aus #Tech #Media

• 
  Dean Knight (@knightd73) reported 43 minutes ago

  @CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜

• 
  Sienna Cooper 🇦🇺 (@X726372533) reported 45 minutes ago

  Why is nobody talking about how when 3G towers were turned off, reception with @Telstra turned to crap? 4G and 5G provide worse coverage than we had with 3G. But we pay more now. Make it make sense.

• 
  Annie W 🍷🌺 (🧵anniew1303) annie-w@bsky.social (@AnnieW1303) reported 47 minutes ago

  @JBollingmoore Recently we’ve had a Sorry from Origin, Harvey Norman and Telstra for ripping off customers, leaking customer info or failing to provide a service. Not good enough 🤬🤬

• 
  daisymay4263 🌼🌼🌼 (@daisymay4263) reported 47 minutes ago

  Seems perfectly legit, reward people for failures …. 🙄 Telstra has paid its chief executive, Vicki Brady, $6.8m for the year ending in June, after docking 20% of her bonus in response to the network’s nationwide outage in July. The company reported financial results on Thursday. Its board met on Monday and decided to cut Brady’s bonus by $607,000 – but she still took home a $700,000 pay rise as she was awarded a total of $6.1m the year before.

• 
  Lucy Graham (@montrosegraham) reported 51 minutes ago

  @News24Aust Three people died. One person died in the more recent Telstra outage. Australians are supposed to trust the government with Digital ID?

• 
  💧Daren Connor 🇦🇺 (@connor_daren) reported 51 minutes ago

  @Telstra you send me messages to say the network is having issues & use wifi calling but if the network is having issues which affects my devices then how the hell do I use wifi calling when there’s no network? How long will this be going on? This is the 4th day of these messages

• 
  Brent Hodgson (@BrentHodgson) reported 54 minutes ago

  @DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"

• 
  Lombok (@Phildecynic) reported 54 minutes ago

  Telstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)

• 
  William Hawk (@WilliamOneHawk) reported 55 minutes ago

  @montrosegraham @News24Aust South Australian police confirmed there is nothing to suggest a regional South Australian woman's death was caused by the recent Telstra outage or any failure to connect to Triple Zero.

• 
  J (@JtheFur) reported 57 minutes ago

  Hey @Telstra has your mobile network crapped itself again unable to use data anywhere in Geelong at the moment got more for pieces of equipment reporting data failure Starlink not a working time can’t even call you

• 
  Johnny (@JohnnyLydon) reported 59 minutes ago

  It’s $250k for 27 years as an mp including 7 years as deputy premier and premier less than half the increase of the Telstra CEO’s $6m annual pay packet. You and the idiot Murphy should just get stuffed.

• 
  Sue Davis (@Sueberry2) reported 1 hour ago

  @blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.

• 
  Sutho (Sharks) Dan (@SuthoDan2) reported 1 hour ago

  Those Telstra ads are SO ... ****** .. ****!!!