Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Gold Coast |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
I signed up to @Telstra ADSL. A month later—no modem had arrived. I hassled them again, got someone who got the thing done. Got my modem 29 March. 31 March I got a bill for $80. Not bad, 2 days service, $80!
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Fairls
(@fairls) reported
Well, that was a game! (Now that I can get reception because the one thing they fail to fix every year is the @telstra reception during games at Kardinia Park 😫) Our Catters were good! #WeAreGeelong
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Mick Garvan
(@mickaloi) reported
@blu3potion @Telstra After over two hours of messaging they still would not talk to me. Telstra you need to have a good look at yourselves and treat your addiction to not wanting to speak to your customers.
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Cyntech
(@Cyntech) reported
@Telstra what's the go with Llanarth mobile service (2795). Moved here 2 months ago, hardly any service, definitely no 4/5G. Making phone calls for work is almost impossible.
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Matt Adamson
(@MattAdamson75) reported
@Telstra your customer service has just inspired us to look elsewhere
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SunshineCoastChris
(@blu3potion) reported
@mickaloi @Telstra They have the worst customer service, "reply via DM" how unprofessional is that for a company, they stopped talking to a heap of us because we ask them to explain the price rises ,
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Oliver Townshend
(@oliverzip) reported
Did you know that if you have a problem with the #mytelstraapp you can call @Telstra and they will advise you to use the #mytelstrapp to resolve your issues quicker? Repeatedly. And that people using the #mytelstrapp get priority. Lucky things.
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
@Telstra I have been told the $65 is a real bill or something like that. To me it was $80 for two days service!
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Cyntech
(@Cyntech) reported
@Telstra No, I haven't. FYI, it's not just me either. Family use Woolies mobile (Telstra network I believe) and it's the same deal.
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
Today @Telstra cut my service. So I had the service 29/3–24/4—three weeks for which @Telstra billed me $145 (a $15 discount appeared ???) I would have paid the $80 in 2 days time, and each month after that. @Telstra you ****** up and overbilled me!
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greg bell
(@gregbel18879083) reported
@GeoffHutchison @Telstra @abcperth the Telstra Shop provides a level of service that is shameful
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Aaron Omsby
(@aaronomsby) reported
@Telstra absolute joke! Try to use my points online. No cigar. Try to call. No one cares. My points are about to expire. I am willing to pay you money. Can no one help? #telstra #fail #badservice
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Geoff Hutchison
(@GeoffHutchison) reported
At @telstra shop listening to grumpy bloke being rude to extremely polite young rep. I hear it all the time and I hate it. Be better or no-one will wipe your arse in that nursing home. @abcperth
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DrHallstrong-Port Hughes, Tipping & Horse Racing🏇
(@hallstrong1) reported
@p_terg @crackerscraigo Telstra owns the network & infrastructure in Australia 🇦🇺. They have the best coverage. Approximately 8,000 tower's.
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
The service, @Telstra, was pathetic AS YOU KNOW and did nothng about! 10-12 down, .8something up. Not really adequate. So now I am using a non–@Telstra iPhone to get onto the net, 24.6 down, 1.54 up. iPhone and unlimited data $50/month from @amaysimAU who are wonderful!
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Kate
(@Kate_B_Melb) reported
from
Melbourne, State of Victoria
@beourmate can we have an update please for those in Melbourne who don’t have Facebook. I’m generally a bit of a doormat but even I am frustrated and grouchy and upset. 1st world problems and all that - but there is really no excuse in 2023. Can’t you piggyback off Telstra??
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Tash W
(@MVMeridian) reported
@GeoffHutchison @Telstra @abcperth Says a lot about a person, the way you treat workers/staff. Boofheads abound sadly.
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yuki
(@fmjhcp) reported
@Telstra I am trying to get help with my internet. I don’t want to download an app or talk to a bot I need genuine help. Why do you make it so hard
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NomNomDePlume
(@NomNomDePlume2) reported
Net probs here, so contacted Telstra (not allowed to phone anymore, have to message them in the totally crap app). Was told to switch all machines off web except 1. Then was told by dumbo "yr other machines aren't registering on modem, so problem is at yr end." Eventually ...
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Mr Smith
(@AgentSmith2002) reported
@Telstra worst sales experience. I am using the online sales team to get a quote for a mobile and nbn bundle and the operator does not understand what NBN50mbs means and just keeps telling me to click a link. Optus is so much better and cheaper. Do not recommend
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twocrowsdown
(@twocrowsdown) reported
@Telstra The device the SIM is a remote camera therefore I need to login to the account on a seperate device.
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K Digga
(@Kalyx_MC) reported
@Telstra refusing a $20 data service add on to a $250/m cellphone account cos I havent been with them 6 months is peak corporate retard
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flashpixx.photo 🇦🇺
(@flashpixx8) reported
@Telstra unable to stop AFL app from opening when Android Samsung phone is unlocked. All app permissions and notifications have been turned off in the app and in phone settings. Please help!!
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Lynda Lee
(@Leel06Lee) reported
Bloody TELSTRA mucked me totally now - Given me a new sim/number I don`t want! And NOT DONE what I Want which was Include original mobile onto plan so I don`t have to voucher (like they used to do). Now I`m non-contactable altogether. Sick of crap service & Expect $$$$
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SunshineCoastChris
(@blu3potion) reported
@Telstra Yes but it was not a technical issue, my question was about increasing prices to prepaid service please explain, what do you need my details to elaborate on a question about prices, how can you say investing in the future when 5g or NBN still **** speeds and don't work,
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Dutch
(@dunxcorp) reported
@FKwegen We paid over $80 billion for an NBN Telstra quoted $6.4 billion to build. We have bigger problems than panic contracts
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DrHallstrong-Port Hughes, Tipping & Horse Racing🏇
(@hallstrong1) reported
@p_terg @crackerscraigo I've have nothing but positives with Telstra & their shops are offering excellent customer service from my experiences. It's 5 stars from me.
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☘ Christopher Burke ☘
(@craznar) reported
@NickRossTech @Qantas Normally way more than an hour, and with dozens of companies mostly @Telstra ... the most I've spent on one issue Telstra made was around 100 hours.
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Deni
(@d_mcguiness08) reported
@deank88 We watch it through our Telstra Tv it’s not too bad though it tends to **** itself once a game so we tried watching though the app on our tv it was way worse constantly buffering
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Toby
(@WrldsBestBroker) reported
@Telstra, I am trying to move my internet to another address, but it keeps on coming up with an error at the point of clicking 'connect me now'. Please help