Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Perth, Sydney, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Adelaide |
||
| Perth |
Wi-fi | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Joel Hill
(@krunchymoses) reported
@Telstra Is the IMAP server issue resolved yet???
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mumbles93
(@mumbles93) reported
@Telstra i live within 20km of the Sydney CBD. I live on a flat block, no gullies, just homes near by and I'm in a blackspot. I've been with you for years, but recent construction of homes now completely blocks your network. So much for "Australia's No1 Network" going to Optus
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Joel Hill
(@krunchymoses) reported
@wasabi_willy @Telstra Invoices are coming. But seriously, telstra are terrible people for not announcing an outage that has no ETA and is over 24hrs old. Worst people ever.
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Philip Lintern
(@agspecaustralia) reported
Why is @telstra so hard to deal with. Tried to support the local store and get a new phone. DECLINED. Phone them, APPROVED, no problem new phone on the way??? Must have different computer systems.
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Aiden Howlett
(@AidenHowlett) reported
@fictillius It’s not bad, but TPG desperately need to bring their proposed network upgrades as per RFNSA online. Switched back to Telstra because TPG is just too far behind right now for my use.
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Michael Harvey
(@harvesm) reported
@Telstra Still no resolution. I need this fixed now please
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vivian munoz
(@vivianm44813133) reported
@Telstra Thank you, as this has been a problem almost since I changed servers. And your Telstra shop assistant couldn’t help.
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Peter Lim
(@drplim1) reported
@Telstra took 4 attempts to arrange an NBN installation, only for the technician do a no show without a call or message. Very poor.
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Fran Beckett ♌️
(@Auntie_Fran) reported
@WillowA2 I don’t know about the others, but Telstra brought some of its service desks back on shore. Most of their stores are franchises, what happens with them is up to the franchisee. It would have been a tough time for them without walk-in traffic.
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Liam Warren
(@liam_warren94) reported
It hard enough to get hold of some coaches at the best of times but now Telstra just want to pile on top of the issue. I need a drink already
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Martin R
(@MRoosenburg85) reported
@Telstra How about you fix the 4G phone network in Dapto NSW 2530 INSTEAD of posting POS like this to Twitter?
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Marc Johnson
(@johnson_genius) reported
@Telstra hey guys, any eta on the outage in the Riverina, currently trying to run a business by hotspotting from my mobile but can’t take any payments as eftpos is through the phone line. It’s a little frustrating
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Bond the Dog
(@Andycee007) reported
@Telstra Hi Ryan, we have been through the process before time & time again & it is always the paying customer that has to do all the work.. We still need help but Telstra/NBN are not customer friendly at all. Hats off to you though for following up mate, appreciate it...
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Marion McGrath 🇦🇺
(@MazMcG03) reported
@abcnews Now that's a new excuse for Telstra's poor service.
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Lady Laggy Gilby
(@LaggyBlue) reported
@Telstra !!! I WANT TO TALK TO A GOD DAMN HUMAN NOT THIS AUTOMATIC STUFF! I have tried activating a sim card and it won't ******* work!
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Charlie-Helen Robinson 🧑🦳 🎧 🦁
(@charlierobinson) reported
Fraud squad on my @BankSA account due to @GoogleAds. @Telstra twitter squad on my mobile account due to Telstra Rewards. How about the world just calm down and do the right thing. I'm going to fitness.
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Tammy Jane Elizabeth Kelly
(@MumandgrandmaJe) reported
@abcnews Good. Telstra sucks
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Robert Hudson
(@manaz_d) reported
@OG_Maskedbandit @Telstra Support denied there was a problem. Then tried to create new ones. They're worse than a service failure.
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OzNigel
(@OzNigel) reported
Hey Telstra! Go **** yourselves.
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Jamie McIlwraith
(@JamieMcIlwraith) reported
Fixed my Telstra email problem this afternoon by firing up my laptop's old Telstra wifi broadband dongle and routing our home devices through it. My problem seems to be my Telstra NBN HCT Cable connection, which I rebooted a few times and got nowhere.
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Melbourne Mick 😘🤗
(@SgtJackVX35482) reported
@krunchymoses @Telstra Honesty ain't something that comes naturally, you NEVER hear about the stuff that's important but they (and others like them) are the 1st to tell us when they believe they've dun good 😖
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Tom’s Dad
(@chromecastings) reported
@Telstra What is the problem with your service in Lismore/ Gbah area?It’s crap. Bad phone lines, slow internet. Even after months of constant work.
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Magic Money Unicorn 🦄
(@MoneymanJordi) reported
@TelstraPurple Telstra sucks
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𝚛𝚞𝚋𝚢❣︎
(@tbzsunu) reported
so optus signal is bad and it’s not only me. i might change to telstra or smth. it sucks.
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Joel Hill
(@krunchymoses) reported
@Telstra @lisadarcyauthor Why have you not made a tweet about this so people can keep track of the outage???
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Joel Hill
(@krunchymoses) reported
Because Telstra are cowards here's a PSA - their mail servers are down but webmail still works. Use that until they get it going again. @Telstra y'all should be doing this instead of staying so quiet.
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Lil ♡ #comms open!
(@Lilartist1400) reported
@krunchymoses @Telstra That explains why my nan can't receive any emails on her work laptop, she just took it down to the computer shop to see what's wrong with it.
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Robert Hudson
(@manaz_d) reported
@Telstra Wow, deflecting from your denial about mail server issues much?
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lisa darcy author
(@lisadarcyauthor) reported
@Telstra Hi. Is there an issue with bigpond email? I can send emails but can’t receive. I’m 2 hours south of Sydney. Thanks.
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Gretchen
(@scott_gretchen) reported
@MichelePlayfair @Cloudflare Amy is all kinds of awesome! I left my house furious with the unusable NBN I have... & got the most amazing customer service at Telstra along with a solution (that costs considerably less than paying for cable to the house). Yay Telstra (didn't see that plot twist coming did ya?)