Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (44%)
• Phone (33%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Perth, Rockhampton, Cook, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, and Maitland.

City	Problem Type	Report Time
Sydney	Internet	11 hours ago
Sydney	Phone	12 hours ago
Sydney	Internet	17 hours ago
Sydney	Internet	1 day ago
Sydney	Phone	3 days ago
Adelaide	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paws and Willow (@pawsandwillow) reported 5 minutes ago

  @Telstra why is my site blocked on your network!!! I have contacted Telstra soo many times with every worker Ive spoken to tell me to fill in a form and wait… this is costing my business money!!!

• 
  Tim (@Trendy_Tim) reported 8 minutes ago

  @accent_trace @ktdenise I think I had a minor mental glitch I did the calc using 24 months out of habbit, so yeah it’s more like only 500 a year cheaper, still hard to find an actual benefit to Optus/Telstra’s over priced plans. 10 years ago, you’d get an iPhone and service for $40 a month.

• 
  OzSeahawksFan (@OzSeahawks) reported 14 minutes ago

  @Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!

• 
  Salt N pepper 🌶️ (@Partytime63) reported 15 minutes ago

  @MarkAClarkson @Telstra I left Telstra years ago and not going back unless they are the only one left in the market. Telstra is the most expensive service provider in the world. They are also not honest about the blackspot in many parts of remote areas.

• 
  The Fighting Roo (@TheFightingRoo) reported 17 minutes ago

  Telstra’s service for 5G is that slow in North Melbourne it makes modern tech useless. I have 2 bars & 4g speed. @Telstra you are a garbage service nowadays.

• 
  Richard (@dickster1907) reported 18 minutes ago

  @AussieVal10 Because of the Howard Government we no longer receive dividends from previously owned Government entities like the Commonwealth Bank and Telstra because they sold them. Good move Johnny you ******* economic vandal. Oh and BTW they sold off our gold reserves for **** all as well.

• 
  Allison Online 💾 (50 Hours Free) (@IceStationSpmda) reported 19 minutes ago

  oh **** now Telstra is emailing me about the phones

• 
  Outback Eskies (@outbackeskies) reported 20 minutes ago

  @Telstra moved back to Australia, been 1 month trying to setup a business account and still after multiple emails phone calls etc can't get a ******* answer....you are the worst customer service in this country says everyone ever...**** u

• 
  Lilen (@Lilens) reported 23 minutes ago

  @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

• 
  Max (@Max51973563529) reported 30 minutes ago

  @AFL @Telstra How ******** did Lindsay not get it?

• 
  David (@dwilliamson931) reported 30 minutes ago

  @fakemetrotrains Much more competent then anything Metro can provide. It almost outdoes Telstra for being so customer unfocused

• 
  em 💋 (@emmastacey_) reported 33 minutes ago

  @Telstra Why is the internet not working in Cranbourne this morning? Says planned works for 4G/5G but nothing about home internet.

• 
  Paul Cashmere (@paulcashmere) reported 35 minutes ago

  @markbouris "no national debt .. yep zero" because he sold over $70 billion in public assets to pay down government debt, with major privatizations including Telstra (approx. 49% in 97-99), the remaining Commonwealth Bank shares, all major federal airports, and the National Rail Corporation.

• 
  Michelle Burrows (@ChelleAB) reported 36 minutes ago

  I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

• 
  David S Salkeld 😎 (@maranatha_71) reported 36 minutes ago

  @Telstra I can not sign into your app as I already have an account, but it's attached to a defunct email. Please help.

• 
  Trevor Hockins (@TrevorHockins) reported 39 minutes ago

  @FunkleberryTwit No, Howard's "non-core promises" were philosophically driven, not a response to a worsening situation. They included vows to "never ever" introduce a GST, not cut Medicare services, not to privatise Telstra, and that workers' take-home pay would not be affected, then WorkChoices

• 
  Dreamie/Bean/Beanie🐰🧚‍♀️🧜‍♀️ (@bean_dreaming) reported 40 minutes ago

  @Empty_jr Like I was In Cloncurry for a week a few years back and I got **** service (even while on Telstra) when I travelled to Cloncurry to Mount Isa.

• 
  || Z A C || (@Lil_Caldwell) reported 42 minutes ago

  This is something I agree with. @Telstra your “lock in contracts” are the worst…you’re on notice.

• 
  Chuck Stone (@chuckastone) reported 45 minutes ago

  @AussieVal10 It took Telstra, a lot of gold sold at record low prices by an idiot treasurer, and who-knows-what-else, to pay off that $96 billion. It's never about productivity; always about short-sighted asset fire sales in this country, and it needs to stop.

• 
  Michael Pearce (Westie) (@WestCoast4Life0) reported 46 minutes ago

  @AFL @Telstra WTF is this bullshit 😒

• 
  Ruby (@Ruby3560) reported 46 minutes ago

  @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

• 
  Meg Whitby (@WhitbyMeg56611) reported 53 minutes ago

  @lowlandsapien Off subject a little, there is one that runs down the Big Jack. It's not connected to Telstra but very handy in a bad flood to get the road mented quick.

• 
  Kerani Cameron (@CameronKer50028) reported 54 minutes ago

  @FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate

• 
  nelly (@clairochu) reported 55 minutes ago

  @Telstra FIX UR WIFI NOW

• 
  zay🦭 (@ovrdosedeluzion) reported 56 minutes ago

  telstra is actually so **** im gonna kms

• 
  Trev (@Trev__Says) reported 1 hour ago

  @MacFlashmanInc @markbouris @Rocket60271713 This **** **** sold Telstra, the airports and our gold reserves for a once off surplus & no govt was able balance the budget for 20 years because of his economic vandalism This filth should be in a cell with Costello

• 
  Savas (@savasmelb) reported 1 hour ago

  @disco___cat I’m happy with a Boost 365 day plan and they use the full Telstra network. No point paying a premium for the Telstra brand I think.

• 
  Cdbrown (@BrowntownBrew) reported 1 hour ago

  @Feintglow @robb_j_m Or just change providers that actually want to provide a proper service and want happy customers. Rather than Optus, Telstra etc that don't care and know people aren't smart enough to change

• 
  Peter Dewar (@PeterD84508) reported 1 hour ago

  @markbouris John Howard a failed PM that lost his own seat. Sold off Telstra to the people that already owned it at a time when we needed to upgrade to optic fibre network. Tried to introduce Workchoices to destroy wage increases. Sold off gas on 30 year contract . Neg gearing and CGT ..

• 
  Conrad (@SdadMyself) reported 1 hour ago

  @SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?