Telstra Outage Report
Why is my Telstra service not working?
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If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Canberra, Brisbane, Melbourne, Sydney, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Adelaide, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Canberra |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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milo
(@MilesFlavel) reported
@Telstra_news Is the @Telstra home modem/router vulnerable? I've had mixed responses from various customer service representatives.
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milki💙🍃爱琳 / Vtuber
(@prlmilktea) reported
@Telstra Waited over 3 weeks for internet connection to our home, to only find out that the Telstra agents that we had dealt with did not notify us of our failed credit check due to the account name having a pre-existing connection (that we had already notified telstra to cancel) 1/?
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Proud Bulldog Fan
(@GT351_JONS) reported
@Telstra Nothing showing up there at all.. And now Telstra asking me to join Telstra Platinum service
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Dan Cass 💉👍
(@DanJCass) reported
@Telstra Done. Telechoice complaint made. I have escalated the complaint beyond the TIO since they didn't manage to get you to fix the problem. Am now in communications with the Minister for Communications. Do you think that will be useful? Any chance you can fix this before Christmas?
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Lucy Jones
(@lucychip) reported
@Telstra I was planning to buy a new phone and used your chat service for advice. The person didn't understand most of what I was saying and tried to sell me a new plan. Neither could they guarantee a return if there's no 5G coverage. I've changed my mind about the purchase.
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ideepsharma
(@ideepsharma2) reported
@Telstra hi i have applied for my itemised call history on 6th of December and being told that i will get it with in 5-6 days. Today I contacted costumer care and they told me they don’t have access to it. Could you please suggest me where should i go to get help. #poorservice
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BonyMichu
(@ShapirobBen) reported
@Telstra You should focus on fixing your terrible service rather than writing cringe tweets smh
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Jazzie
(@jazzie_aus) reported
@Telstra Why have a sale when your ****** website doesnt work
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Tom Dunstan
(@RowcropAust) reported
@Telstra @EmmaKealyMP @DanTehanWannon Why is the phone service in Telangatuk area getting worse each year?
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Proud Bulldog Fan
(@GT351_JONS) reported
@Telstra No outages, but they did say over the phone yesterday maybe some scheduled maintenance in area..But running the Telstra App tool, it is showing a issue with Modem
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Steve Avasalu
(@steve_avasalu) reported
@Telstra I visited Miranda shopping centre on Sunday. Couldn't believe data was so poor that the ServiceNSW app wouldn't work save for 1 store by entry. Notified today as casual contact from that 1 store. This feels negligent to not have fixed this so far into Covid @ServiceNSW
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Warsky
(@Warsky15) reported
@Telstra Feels like the only way I can get real support is through social media...? The people on the phone are extremely rude and unhelpful, my internet has been dropping 19-30% packets since Tuesday night, making certain sites unusable. Nothing wrong on my end.
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Proud Bulldog Fan
(@GT351_JONS) reported
@Telstra It is showing "We've detected an issue with your modem" start troubleshooting, which then goes to telstra support, they say they cant see dropouts, but I have had one very 10 mins today whilst on zoom meetings, drops for about 30 seconds then re connects
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Proud Bulldog Fan
(@GT351_JONS) reported
@Telstra The online support says it looks ok and modem message may just be a bug in reporting as service looks all ok.. This has occurred last month and a problem with cable to house was found. now similar but worse issue has re occured
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Lindy Botha
(@lindy_botha) reported
@AnnastaciaMP @Griffith_Uni @Telstra The lockdown that should never have happened has fuelled that problem.
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SoulzBruh ツ
(@SoulzBruh) reported
@Telstra Yes I have tried for that last 2 days but got no where. And Checked today and apparently there is now an outage until the 29th of this month. Not a happy customer at all.
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Garzzio
(@garzzio) reported
@MarkS27165369 @AlboMP Organization like Telstra who push jobs overseas & at the same time expect Australian to buy their services / Products, but they do not want to support the local economy. Should loose status as an Australian company & tax breaks
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fullpwn
(@fullpwn) reported
had a massive outage today and @Telstra says there was no outage. out where i live its hard to even get 1 bar of 3G. the quality of telstra coverage is garbage. I really hope we switch to another provider.
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Proley McProleface
(@chalkwhitehands) reported
Just had a call from "The #Telstra Technical Department" Why would Australia's largest phone network be ringing me on a mobile phone?
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vizzaable
(@vizzaable) reported
Anyone else on @Telstra been having extremely slow mobile data speeds on 4G?
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Ripened2Perfection
(@Ripened2Perfect) reported
Well after 8 months battling with #Telstra over #wirelessbroadreception guess what - they could not organise a piss up in a brewery. Without #telstrasmonopoly they would go broke! Worst business & corporate structure ever. Millions wasted on fines ignoring customers needs. A joke
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Edward Vukovic
(@RutegerJones) reported
@Telstra Yeah. We’re still having issues. Again, only with iOS devices.
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milki💙🍃爱琳 / Vtuber
(@prlmilktea) reported
@Telstra After all of those mistakes, we’re told we could get $20 off our Telstra bill for 6 months for all the hassle we were put through, only then for them to call back and say sorry that offer had already expired. Mind you we didn’t ask for this but how do you mess up that bad lol
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💧Henrietta McAlister
(@HenriMcAlister) reported
@Chrys_Stevenson Its difficult. I have experienced same. Nbn believe they have no interface with the public and seem respond, eventually, to supplier notifications. Telstra now give money back but still slow response. Yr friend is due for a lot of compo.
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William Kerr
(@WilbaWilliam) reported
@Telstra Tried that. Happy to try again, but it's definitely a problem with your towers. Confirmed on a second, completely independent, SIM card and different phone (Telstra).
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Wayback Bot
(@WaybackBot) reported
Telstra closing down hate-induced content
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Scrappy Coco
(@MuskyVote) reported
@AnnastaciaMP @Griffith_Uni @Telstra Lockdowns and social segregation have driven DV higher.... shame on all of you for trying to take the moral high ground on this issue
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Luke p
(@lukepar21) reported
@Telstra I'm rating You's as the worst provider as You's don't answer calls and when You's do You's don't even listen and transfer me "all around the countryside" and hang-up 😡 I'm telling all my friends and family not to go with @Telstra
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CARNIFEX
(@CARNIFEXMAXIMVS) reported
@AnnastaciaMP @Griffith_Uni @Telstra Worst violence comes from the government
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Aman Talwar
(@AmanTalwar) reported
Hi @Telstra , are you folks having a NBN outage in Sydney. #telstraoutage #telstra #nbn