Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Townsville, Melbourne, Hobart, Brisbane, Adelaide, Sydney, Perth, Bowen, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Townsville |
Wi-fi | |
| Melbourne |
Internet | |
| Hobart |
Total Blackout | |
| Brisbane |
Internet | |
| Adelaide |
||
| Hobart |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Eddy (Not a lot going on at the moment)
(@AEddy6087) reported
@Telstra No. They never gave me a report number. I have sent the complaint to the ombudsmen. Their reference is 2022/06/04291. I will not contact Telstra again I will deal with it through the ombudsmen and legal channels going forward. Thank you.
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John Smith
(@johnsmithizzle7) reported
Telstra sucks
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Sarah Alice | ‘Tis a pity she’s a *****
(@Sarah_Alice_X) reported
@AltMediaWatch Holy ****! Does he understand that even revealing that it's a Telstra IP is potentially in breach of the terms he was given that information under?
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Kathryn Dunne
(@KathrynDunne7) reported
@Telstra West Haldon 4359. We would love to change providers but unfortunately y’all are the only damn option
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Brenton Coppick
(@BCoppick) reported
@HarjoodJones @AdamJSimpson2 @Qantas I am ex Telstra . They outsourced to Tandem who had no idea about network and finding faults . They are even repairing NBN BADLY
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George Liu
(@centminmod) reported
@Mrwhosetheboss In Australia, I still can't get 5G service. I'm literally 800m away from 5G service area with Telstra Australia and 500m away from 5G service area with Vodafone Australia. One day 5G!
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Ian Thorp
(@IanThorp) reported
The fake Telstra tech support guy ran out of steam and hung up when I told him I was running a Windows phone and Ubuntu
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steve pyrros
(@stevepyrros) reported
@telstra Treat this with the contempt you believe your Customers deserve. Ex Telstra technical specialist and IT for 25 years. We cannot send text messages without going to airplane mode and back online. Area south of Moreland exchange. internet takes up to a minute to respond.
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Sue Webeck
(@Sue_Webeck) reported
@Telstra we’ve been navigating your services for a couple of weeks as we relocate our essential service @DVCSACT we are without internet and with no solution forth coming when we were very clear we needed to be operational today, yet still nothing. Can someone please help us!
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Vipul
(@vipguddu) reported
@Telstra It was setup by teletra during outage and I removed with instruction provided. Its still forwarding, and i can not see in my telstra account. It brings me back to main page everytime i click manage forwarding.
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Cody Konior
(@codykonior) reported
@greglow @Telstra Just something, anything, where you can report this **** would be good.
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Eddy (Not a lot going on at the moment)
(@AEddy6087) reported
@Telstra That would be perfect. I have asked on several occasions to speak to someone who can help me and they said they are no longer able to transfer calls to managers or supervisors. That is a huge issue and this would have been resolved by now if that wasn't the case, i'm sure.
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Stephen Gentle
(@stephengentle) reported
@g_mann43 @DrVicFielding @Twitter Yes, from the sound of it it was an IP from the Telstra mobile network first, then they switched to a VPN. But even if they could get an order for Telstra to try and identify the subscriber, it’s past the two year metadata retention period (also may not be unique due to CGNAT).
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Mimi
(@mimiinbayside) reported
@Telstra why does you hold music constantly try push you to use the My Telstra App. Potential new customer can’t use the APP
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Michael Kouranos
(@acceler8er) reported
@telstra The same phone line is down again... 2 days now. @3AWNeilMitchell
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Annie Brownie
(@AnnieBrownie4) reported
@Telstra I worked in software development with many Asians & when they anglicise their names, seemed to choose ones that a local just would not. I hope your Mum was a Judds fan. The Telstra fail was settled when a record of my advisement was finally found, thanks.
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Kathryn Dunne
(@KathrynDunne7) reported
@Telstra how can you justify your terrible reception? Even after paying for a reception booster to be able to get sketchy, unreliable reception it is getting steadily worse! My worse nightmare is having an accident and knowing I will not be able to call for help. Do better. Now.
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Bromad
(@BromadMusic) reported
also not tagging Telstra because they're a terrible internet provider that outsource all their tech support :)
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DevOpsCats
(@DevOpsCats) reported
@moresunshine_1 @greglow @Telstra Given it's trying to impersonate myGov, you'd think the government would be doing something to protect it's citizens, instead it's been too busy eroding it's citizens safety by introducing bills to water down encryption...
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Stephen Fitzgerald
(@DrHarryLime) reported
Got a #Telstratv with points on #Telstra plus points swore I'd never go there again after my mothers Telstra tv discontinued support years ago Nothing has changed still a pile of Pants
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Tim Malone
(@tdmalone) reported
Over the last... decade or so?... @Telstra's customer service had noticeable improvements. Sadly, seems it's back to the same old. CS rep's explanation of an unclear maint notice: 'The maintenance may or may not complete without a noticeable or lengthy service interruption'. 😐
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Case Holmes
(@CaseHolmes) reported
@NBN_Australia Issues in 2093? Has been down for 4 days, NBN website shows no outage at our address, Telstra shows no outage at our address...
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Michael Pemberton
(@TheRealPembo) reported
@deemadigan Ivan clearly doesn't work for Telstra
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Eddy (Not a lot going on at the moment)
(@AEddy6087) reported
Four phonecalls to @telstra about my internet dropping out 30 times a day and they still refuse to help me. God i hate having to talk to the Ombudsmen but they have left me no choice.
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📺
(@marjalari) reported
@Telstra Shaun my internet is going bad do you guys have Xbox or ps5 to give?
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Phil
(@Its_Lucky_Phil) reported
@AlanBixter How good is the ANZ IVR system?! Almost impossible to get through to a human! The only way that works is to say "complaint" when it goes into that ridiculous loop of asking about your query. Almost as bad as the Telstra IVR!
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Noel
(@NoelBt) reported
@iTnews_au pfft @NBN_Australia is all about anti competitive behaviour, it thinks it should be the only supplier, remember the 90s when the monopoly of telstra was broken, ending a monopoly that gave us to 25c p/MB because there was no incentive to be nice, just rip us off like NBN does
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Chad Harris
(@ChadHarrisHQ) reported
@Telstra so we are now at over 12 months and Visual Voicemail still does not work on my account. (I’ve contacted support multiple times). At this point it looks like the only way to resolve will be to change carriers.
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David Penington 💉💉💉
(@DavidPenington2) reported
@kcIMT122 @nhpwheritor @kristin8X Coded by a consultant you for Stuart Roberts or another part of the LNO govt? Guaranteed to be pretty terrible. Telstra once implemented a system to switch customers away from Telstra, with no capability of switching them back to Telstra! Project mgr was promoted.
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Paul Nichols
(@nicofooty22) reported
@lambose4 @AFL @Telstra 50 out left or right,put down ya glasses, didn’t matter. #eitherside