Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (10%)
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Total Blackout (4%)
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TV (3%)
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E-mail (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Flinders, Melbourne, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra, Killarney and Gilberton.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Internet | |
| Flinders |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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nope
(@tim07791053) reported
@Telstra I have had issue with NBN for months. Telstra finally sends NBN guy out... but to my old address! I have been paying full price for substandard service. PM me to fix since I can’t get hold of anyone who can help. Failing this, I will have to change service
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💓Gabriella Ⓥ Fox 🦊
(@GabriellaS24) reported
@EffingHardy @Telstra Exactly, I didn’t know that either. I didn’t find out for months that he was paying nearly $200 month for phone and internet he never used. So many similar stories. I feel for the elderly, they’re seen as fair game
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Michelle
(@EffingHardy) reported
@DameHat @Telstra He sucked. Will never be going to that shop for even the smallest thing again.
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MsP
(@lisapieropan) reported
@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!
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debbiep
(@helphelpandhelp) reported
@btckr @RobMax4 AND on top of that we have new notification that our Telstra bill will be going up in October. Its unbelievable. more so when we keep hearing no wage rises. And prices guaranteed to come down.
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💧Robyn D💦
(@KoparaFallsKid) reported
@car__ma__vie @Telstra Ahhh that explains it. Today is bad enough (for me), higher Sun, highest Mon. Tue we get respite!
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Michelle
(@EffingHardy) reported
@GabriellaS24 @Telstra Glad to hear they listened properly to you and fixed it. I really think that a lot of the problems with Telstra’s reputation come as a result of those profit centres which operate under their banner but aren’t actually Telstra controlled. How are we to know which is which though!
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Dave McPherson ⛰️🏃🏽👨🏽🚒
(@boymc) reported
Every. Single. Interaction. with @telstra is a like dealing with an organisation determined NOT to have your business. It is consistently (over many years) the WORST customer experience I've ever had to deal with.
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MsP
(@lisapieropan) reported
@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!
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Michelle
(@EffingHardy) reported
@GabriellaS24 @Telstra Wow. Your poor dad. I worry that mum could be forced into that kind of thing too, she has a good outlet near her, so they really help her get what she needs. I went with her the first time she had to deal with them because we were both worried about what they’d forced on her.
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Gerard McLaughlin
(@commmodore64) reported
@Telstra How about fixing our fixed internet service? Less than 5 mbps and constantly dropping out. Waited 50 minutes on the phone to be told nothing wrong.
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A guy down under
(@Fremean) reported
Hey @Telstra, I have a non-technicaly minded neighbour who is having problems with her FTTP NBN. It seems to constantly be on backup/3G mode. It's a brand new estate so this stinks of having a poor install, what can we do about getting this looked at. Spent hours on the phone.
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Michelle
(@EffingHardy) reported
@DameHat @Telstra He was actually telling us we had no choice, that we had to take the deal with the speakers, even though we repeatedly said we neither needed or wanted them & to give us another option please. He was utterly awful.
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Edward Vukovic
(@RutegerJones) reported
Is there a Telstra cable outage in Bundoora at the moment? @Telstra
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Hugh Russell
(@HughRussell06) reported
@vmainard @Telstra Exact reason I’m with Optus, not to mention their **** customer support
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Michelle
(@EffingHardy) reported
@DameHat @Telstra Those ‘free’ accessories are never even close to free, are they 😠. I have no problem paying for all of our Telstra products, but this guy was using words like mandatory & compulsory & I know it would bully many people into things they can’t really afford.
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Matt Morris
(@MattMorrisMedia) reported
We aren't even with @Telstra and have received a bill for an NBN service we aren't connected to or using. It's a leftover work around for a previosuly denied port. A dispute resolution person connected a service to 'activate' our number and allow it to be ported.
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Triff81
(@triff81) reported
@deeplongstop @Telstra Dude try giving someone a call and see if they’ll fix it for u and u stay with them. @Telstra is not providing a service to u at the moment.
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Scotchy McScotch
(@SMcscotch) reported
F$&@ you @Telstra 🤬 Not only do you have BS wait times with agents that hang-up and not call you back but when you finally get someone they say they can’t assist you until Mon and to call back then. Maybe @Optus actual have a semblance of customer service and I should try them!
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MsP
(@lisapieropan) reported
@Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!
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ozzmosis
(@zoomosis) reported
@DanieTreg Suddenly I'm reminded of back when you couldn't send SMSes between Telstra and Optus phones. Not that I could anyway - I had an analogue phone until they switched off the analogue network. I still have that phone somewhere...
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Enzo Amato
(@photoenz) reported
@Telstra I in Bondi Junction store Sydney after a year try to fix an unresolved issue but all is down! I have been cut off with no notice! #telstra #telco
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Cez
(@Claire_Juranic) reported
@Telstra I just LOVE having no internet ALL DAY on a Saturday. This is NOT a scheduled outage so why haven’t I had internet all day???
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Scotchy McScotch
(@SMcscotch) reported
@Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.
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🇳🇿ⓜ𝔸𝐝 ᵐคⓡⓀ🇦🇺
(@Colesoldman) reported
@Telstra How the f*ck are people supposed to get in touch with you if none of the communication apps you provide, work? Is this some sort of ploy so that people with genuine concerns and questions have to ring your incompetent customer service center
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Janet Hattam
(@DameHat) reported
@EffingHardy @Telstra I also, was slugged with 'free' accessories. Living on a disabled pension, doesn't help having added expenses.
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Scotchy McScotch
(@SMcscotch) reported
@Telstra If only you had the same sympathy for the pain you put your customers through with trying get technical issues resolved.
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MsP
(@lisapieropan) reported
@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!
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Gerard McLaughlin
(@commmodore64) reported
@TwitterBusiness Telstra are the worst of all the telcos. Our internet keeps dropping out but "apparently" there is no problem. Hopeless!!
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Robbie Creighton
(@rcreighton90) reported
@Telstra is it impossible to speak with a customer service rep?