Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Newcastle, Ballarat, Dubbo, Sunshine Coast, Perth, Adelaide, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

City	Problem Type	Report Time
Brisbane	Internet	3 hours ago
Sydney	Phone	1 day ago
Melbourne	Phone	1 day ago
Newcastle	Phone	2 days ago
Ballarat	Internet	3 days ago
Sydney	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom English (@thmsenglsh) reported 2 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  Mark Moran (@72mcm) reported 4 minutes ago

  @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

• 
  dixy (@DorothyDixer12) reported 5 minutes ago

  2024 Telstra Announcement 2026 Telstra still having issues

• 
  aneko violet (@AnekoExe) reported 11 minutes ago

  Why ******** is there princess bubblegum from adventure time on the side of the Telstra phone box???

• 
  John Merchant (@_JohnMerchant) reported 12 minutes ago

  @central01000011 Depends on the network, Telstra and Optus are great. But I have no idea about Vodafone.

• 
  Top Stock Alerts (@TopStockAlerts1) reported 16 minutes ago

  Citi lowered its price target for Telstra Group to A$5.25 from A$5.50, a 5% cut, following a modest reduction in its earnings forecasts. The broker maintained its Neutral rating, saying the Australian telecom operator remains on track to achieve its FY2027 targets and longer-term FY2030 objectives. Telstra announced a A$1 billion share buyback and reported a marginal increase in annual profit on Thursday. Citi expects mobile service revenue growth to accelerate to around 5% in FY2027, supported by higher average revenue per postpaid user. The broker also sees potential earnings upside from stronger cost discipline, although postpaid subscriber numbers continue to decline. Citi reduced its FY2027 post-lease EBITDA forecast by up to 1% and basic net profit estimates by up to 2%. Despite the revisions, the firm continues to view Telstra's operating outlook as broadly consistent with management's targets. $C

• 
  Joseph Thomas (@j_seph_th_mas) reported 21 minutes ago

  Twelve live Australian job ads integrate AI in the title with enablement, transformation, automation, or change. Only ten companies have posted them. HESTA is hiring an “Enterprise AI Enablement Lead,” TAL an “AI and Automation Lead,”  IAG an “AI and Automation Principal.” Aware Super wants an “AI Strategy Change Lead”. CBA’s is a financial crime compliance role, and Insignia Financial’s is in risk. Four engineering roles at Canva, Xero, and Telstra. Which leaves two, and both are at EY. One is an “Associate Partner - Solutions Architect - AI Transformation,” sold through its Microsoft alliance. The other is a “Transformation and AI Marketing Leader” on a 12-month parental leave cover to take EY’s AI transformation offering to market. It’s the only live Australian marketing role in the twelve, and the AI capability it asks for- advanced use of Copilot, ChatGPT, and Perplexity- is in the optional skills. I built a workforce intelligence platform, and I’m analysing how AI is being written into new job roles. As of 27th August 2026, it holds 1,603 live Australian specs across 102 companies. Of 1,522 live marketing specs globally, 232 are AI-central, roles where AI is core or supporting the work as written. Of those, 179 (77.2%) carry no decision architecture. Nothing about who checks the model or who can override it, and no one is named accountable for what it produces. Across all functions, it’s 65.1%. Marketing is 12.1 points worse. Australian marketing is 101 live specs. Eight are AI-central, and seven of them have zero decision architecture. A CMO who hasn’t hired for this borrows it from an agency. Agencies post AI-central roles in 13.3% of 2,763 live specs. The banks and insurers they pitch to post them in 13.2% of 2,261. The seller and the buyer are hiring at the same rate. One Australian marketing team has written the role properly. NAB advertised a Head of Agentic Marketing in May, asking the hire to support the “redesign of marketing operating models and workflows using AI agents,” with humans kept in the loop and someone named accountable for what the agents produce. It scored 4 out of 4 in decision architecture, the only Australian marketing spec in 402 to do so. It hasn’t been live since 7th June 2026.

• 
  Meg Coffey (@TexanMeg) reported 22 minutes ago

  Hi @Telstra. We’re on 15hrs+ now where I can’t make any calls or get any internet service. I know you don’t care about customer service but just wondering if I might be able to get access to the product I pay for?

• 
  Spiro Arkoudis (@SpiroArkoudis) reported 22 minutes ago

  @_maxantonov I used my Pixel to tether my 5G internet to my Mac and that finally loaded up LinkedIn on my browser but it's still flakey...I'm reading Azure Telstra issues in the mix

• 
  MormorLady (@mormorlady) reported 24 minutes ago

  @Telstra As longtime customer I deplore your endorsement of IDF being allowed to enter Australia and taking part in the @sydmarathon A slap in the face to Zomi Frankcom’s family and to all Australians

• 
  ACCAN (@ACCAN_AU) reported 31 minutes ago

  That's a wrap on @Techingov_AU in Canberra. Two consumer takeaways: new tech must work for everyone, not just the average user and trust in government services must be informed by consumers and measurable, including traceability of AI agents. Also a sharp breakdown of the Telstra outage from Frank den Hartog (Uni of Canberra). #TechinGov

• 
  afraid_au (@afraid_au) reported 33 minutes ago

  @LmDread @tarkov Telstra appears to have stabilised for Sydney. Which servers are you having issues with, and which ISP are you with?

• 
  Brett Cousins (@BrettWCousins) reported 33 minutes ago

  @Telstra Thanks for following up . I’m surprised this is news to Telstra. It’s well-known that Telstra just doesn’t just service Elwood. Most cafes offer wifi because everyone knows how poor telstra is. Been that way for a decade.

• 
  elyce-jade (@elycejade) reported 33 minutes ago

  @Telstra Fix your goddamn mf ****

• 
  Lyall Mercer (@Lyall_Mercer) reported 37 minutes ago

  @Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.

• 
  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 37 minutes ago

  @howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 40 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Colin Richardson (@RichoColin) reported 40 minutes ago

  @DHughesy @aaronsmith Saying "governments waste money" is easy, but the real problem is every government since has refused to raise revenue to match spending. Howard-Costello rode a mining boom and sold Telstra; they didn't solve the structural problems.

• 
  Brent Hodgson (@BrentHodgson) reported 42 minutes ago

  @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

• 
  Baiyang **** (@NJCMLAB) reported 44 minutes ago

  @MinotaurStocks In the Q2 conference call, it stated Telstra (Australia) as the new HomeSecure partner. "Third, we secured a new win ---, adding our HomeSecure service in another country. The HomeSecure solution enhances threat protection across the Telstra's ---"

• 
  Ghost Editor (@GofGovernance) reported 49 minutes ago

  @teyc @BenCarrollMP By the way, I lived in Canberra back when Telstra was fat, comfortable and painfully slow to adapt. While the rest of the world was investing in ADSL, cable, fibre and other technologies to keep pace with the rapidly evolving internet, Telstra seemed remarkably content with the old model and the outrageous margins it could extract from telephone calls. Eventually, the writing was on the wall and technology forced the issue. Had Telstra remained a complacent, publicly managed monopoly, there’s every chance we’d still be listening to the soothing tones of a dial-up modem while waiting for a webpage to load. You have a lot to learn... son!

• 
  afraid_au (@afraid_au) reported 50 minutes ago

  @AirsKeaton Nothing yet, I've tried contacting Telstra but because I'm not a Telstra customer they won't even talk to me.

• 
  Rusty Broo (@rustybroo) reported 50 minutes ago

  @SirMickW And how is it possible that @Telstra Brady gets $6.7 MILLION DOLLARS a year for buggering up the phones? #Telstra #Fail

• 
  J (@JtheFur) reported 51 minutes ago

  Hey @Telstra has your mobile network crapped itself again unable to use data anywhere in Geelong at the moment got more for pieces of equipment reporting data failure Starlink not a working time can’t even call you

• 
  Tas_Devil (@SarinaSkib70634) reported 51 minutes ago

  @JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.

• 
  Howard (@howardw46) reported 52 minutes ago

  @maccaburbsvoice @Telstra This was about Telstra service ie phone connectivity!

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 52 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  Hugh_96 (@Hugh_96) reported 56 minutes ago

  @susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby

• 
  daisymay4263 🌼🌼🌼 (@daisymay4263) reported 59 minutes ago

  Seems perfectly legit, reward people for failures …. 🙄 Telstra has paid its chief executive, Vicki Brady, $6.8m for the year ending in June, after docking 20% of her bonus in response to the network’s nationwide outage in July. The company reported financial results on Thursday. Its board met on Monday and decided to cut Brady’s bonus by $607,000 – but she still took home a $700,000 pay rise as she was awarded a total of $6.1m the year before.

• 
  BOB ACHMAR (@maroniteMAGA) reported 1 hour ago

  @FreedmFightr1 Too many personal info,,, ffs Telstra origin and how many others got hacked,,, what says census won’t get hacked,, seriously wtf 🤬 I believe massive fine possible jail if not completed