Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 13: Problems at Telstra
Telstra is having issues since 05:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (52%)
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Phone (28%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Adelaide, Perth, Newcastle, Canberra, Brisbane, Townsville, Darwin, Traralgon, Sarina Beach, Midway Point, Port Stephens, Eulama and Ballarat.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Total Blackout | |
| Melbourne |
Phone | |
| Adelaide |
Phone | |
| Perth |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Corbin Schuster
(@CorbinSchuster) reported
Gday @Telstra Is there an online portal where users can report issues with mobile coverage. Country town, 40km N of Adelaide, Telstra tower in the town, this year mobile coverage has been terrible, wildly fluctuating signal strength, even whilst stationary, badly affecting calls.
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genericitis
(@genericitis) reported
@marcuskelson This test will at least tell you if the issue is between the computer and the modem (a modem fault) or between the modem and telstra (which could be a modem or a line fault).
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Andrew De Celis
(@AndrewDeCelis1) reported
@Telstra seems to be an outage in Leichhardt, Sydney. Any info about that?
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Andrew De Celis
(@AndrewDeCelis1) reported
@Telstra Thx Tori. I’ll do the troubleshooting but just so you’re aware all of my neighbours are also without service, so the issue isn’t isolated to my set up
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marcus kelson
(@marcuskelson) reported
Dear @Telstra my home internet has all but shut down, you sent me a text saying there were upgrades going on but this was several days ago, when I’ve been able to use my Mac I’ve completed all the trouble shooting and my Telstra exercises and it says there is nothing wrong
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jan
(@jantyu) reported
@oz_f I'm finding telehealth pretty good when moving around, mind you having to walk to the road to get a Telstra signal is a bit of a pain
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serial chiller
(@shanyetopp) reported
apparently telstra plus members or whatever ******** had their presale start 2 ******* DAYS AGO i’m scared GA pit tickets are sold out… 😭😭
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Brian May
(@penguin_brian) reported
@Telstra Typical problem involving company relations. I can't talk to the technical people who know what is going on. So everything I find out has been translated so the customer relations person can understand and has lost all meaning content in the process.
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Brian May
(@penguin_brian) reported
@Telstra Thanks. But I will believe it when it happens. As in service has always been bad here for so long I can't actually imagine it improving. Right now I got 1.80Mbps download and 0.01Mpbs upload, so nothing has changed.
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Charles de Voil
(@theFATchuckster) reported
@FatherBob Hey @Telstra and @Optus - Fr Bob deserves all the help and gratitude the nation can muster up. Surely one of you has a store that can swing him a phone or tablet?
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non vos iterum
(@rrogerramjet) reported
Trying to get a longstanding 4g backup issue fixed with @Telstra and the lazy call centre guy just says 'well its working now, get back to me if theres a problem' But its not working. And when the NBN goes down... I have no internet... cause the 4G doesnt work....around we go.
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Carsten Bauer
(@numloxx) reported
@Telstra I want to setup a message to play when people phone me, before my mobile phone rings. Eg "if you are calling in regards to xxxx, please hang up and phone xxx ... If you are calling in regards to xxxx, please hold". Can this be done on Telstra mobile?
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Josh
(@JoshFNO) reported
@Telstra should i fix it and come first in fncs
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Jasmin de Wolf
(@wonderwebby) reported
@PaulCunningham @gtvone @Telstra Aldi SIMS are great and use the Telstra network, data gets carried over, and they often give you bonus data. We use them for our boys too though 16yo has negotiated the $25 SIM. I think they do data only packs too.
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sharon clues
(@sharonclues) reported
@marcuskelson @rrogerramjet @Telstra some years ago I had a problem with a second phone line. Telstra claimed ‘no issue’ but 2-3 mths later technician found the fault. They have a service provision clause which means they must pay you if the service isn’t working. I think I ended up with almost $1k credit on my acct
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Sam Jarman 👨🏼💻
(@samjarman) reported
For the first time in my iPhone owning life, visual voicemail works. An iOS 1 feature that I just got after joining Telstra that Spark in NZ never supported (as far as I could tell). It’s awesome.
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Brian May
(@penguin_brian) reported
@Telstra I am sensing that the level of transparency of updates - past, recent and future - to Telstra's network are pretty bad. I had to go through all of this and I could only get a confused message as a result? Why is this not documented somewhere on your website?
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non vos iterum
(@rrogerramjet) reported
So my last 90minutes is entirely wasted and I will ignore the '4G backup service doesnt work ever since Telstra complained about us using it' problem for yet another year.... Go @Telstra !!
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emily
(@currentopurify) reported
how ******** are standing tickets for lorde already sold out before her presale ....... i should’ve used my telstra perks fml
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marcus kelson
(@marcuskelson) reported
@rrogerramjet @Telstra Never had a problem before.
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Brian May
(@penguin_brian) reported
@Telstra Got an official response. Was told that the network was overloaded. Which is what I said in the first place. Arrghh. Was told that Telstra upgraded network, but have no plans to upgrade for >= 3 months(?). Asked for this in writing. Was refused. But I do have a case number now.
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genericitis
(@genericitis) reported
@marcuskelson If the modem was failing it wouldn't be intermittent so this suggests it's more likely the signal from outside (telstra/nbn issue), in which case it's a matter of waiting for them to pull their fingers out.
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Kelly Exeter
(@kellyexeter) reported
@PaulCunningham @gtvone Thank you for this tip because I've been having the same issue with J's Telstra pre-paid. We've turned off pretty much everything and it still seems to chew through $30 in two weeks
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Barry Anderson
(@z3ndrag0n) reported
@eerosupport Basically wireless was **** and though the eero app would show me the home page, activity would not come up. Activity is coming up now and *most* stuff seems to be working - it was probably just Telstra or the fourth-rate internet we have in Australia. What depends on cloud?
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non vos iterum
(@rrogerramjet) reported
@marcuskelson @Telstra Its the Apple product. Theres your problem.
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Barry Anderson
(@z3ndrag0n) reported
Anyone know any decent mesh wireless solutions that don’t talk back to cloud? I’s not even talking confidentiality, I’m talking availability. @Telstra’s extender sucks - @geteero was amazing until this morning. I want to have good wireless coverage I don’t have to think about!
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Bilko
(@_Bilko_) reported
@Telstra Is an hour wait time normal to have a questioned answered? I've been experiencing connection problems for several weeks, I contact telstra support, they verify I am who I say I am then I get asked to wait an hour before they'll get back to me?
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Sid Verma
(@sid_verma) reported
@Telstra 3 x 45 min calls with Tech Support …. I get told my NBN is still being commissioned. I’ve had nbn for 3 weeks. I’ve moved from Bigpond broadband to NBN (it’s a different modem). Switch from a coax cable to a telephone like.
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Andrew Ridgway
(@andrewefridgway) reported
@CorbinSchuster @Telstra Same near Pine Hill SA. What was ok reception on one northern farm 13km from tower is now terrible and lots of drop outs.
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Andrew De Celis
(@AndrewDeCelis1) reported
@Telstra Thx Tori. I’ll try now. It was working earlier this morning, then just cut out suddenly