Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (50%)
- Phone (35%)
- Wi-fi (7%)
- E-mail (6%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Penola, Brisbane, Melbourne, Sydney, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, Nuriootpa, Loxton, and The Hills Shire.
| City | Problem Type | Report Time |
|---|---|---|
 Penola
|
Phone | 23 hours ago |
|
Brisbane
|
Internet | 1 day ago |
|
Melbourne
|
Phone | 1 day ago |
|
Sydney
|
Phone | 1 day ago |
|
Melbourne
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Abbott (@AgentAbbey) reported@Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat
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Andrew (@andrewrdn463) reported@Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Mr musk ⭐️🇺🇸🚀 (@Mrmuskh4l5l) reported@c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now you’re trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.
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Rob Arbon (@arbon_rob93103) reported@SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.
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cobra (@cobraschiffer) reported@sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.
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rockyandralph (@rockyandralph) reported@AFL @Telstra Poor bastard
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Bri 🧑🦯🌻|| SUPPORT 🍉🍉🍉 (@BHanchen) reportedYo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either
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cat 💜🇵🇸🩷 (@feedthecath) reported@Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol
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BLUE (@BLUE04699289) reported@KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏
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Madmike (@madmike888X) reported@Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am
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oneonethreeinvesting (@113investing) reported@_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority
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Bennyboy1 (@bennyyy_boyyy) reported@Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month
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Dust (@BuZZiNiTT) reported@defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network
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Johnny KO’d (@JohnnyKod9) reported@Telstra are you having network problems in Footscray Victoria?
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andy lai (@andylaiz88) reported@Telstra @LiauwEllen you phone 'support' team HANGS UP ! I guess your staff are meeting their call 'quotas' 🤡
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Kranky Kath (@kathtatts) reported@ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.
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Greg Ryan (@GregRya98533841) reported@shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N
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GregM (@Gmeister67) reported@WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink
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Antony (@Antony_Collins) reported@Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.
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Francis McF (@FrancisMcF1O) reportedAustralia’s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government won’t mandate roaming, we’ll never have genuine competition.
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GregM (@Gmeister67) reported@WSWanderingEels True, Notice how this season Kayo started buffering on most NRL games. How to fix it, upgrade your internet plan. Guess who owns half of Kayo Telstra. Just another gouging ponzi scheme. They dont care for the players the clubs the game. Its all about profits.
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🌏Henry Ross (@Lincolnabe123) reported@MikeCarlton01 The very worst though is a toss up between Qantas and Telstra 👎😡😡
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Fiona (@FeaPage29) reportedWow. @Telstra been down 2 days in areas of the Tenterfield area. Not good when most people only have mobiles now.
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Tony K (@TKags) reported@pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.
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Andrew (@andrewrdn463) reported@Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience
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somewhat daft (@somewhatdaft) reported@eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(
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Elizabeth Anne Kelly (@kellynettlefold) reportedTelstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass