Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Gold Coast, Melbourne, Brisbane, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Gold Coast |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Goldmember 💛💙❤️✊🏾
(@NewyFootyFan) reported
@deeplongstop @Telstra My god you are a king. Just pay the man back Telstra. You’ve treated him like garbage and we’ve all watched it happen in real time on the TL.
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M Salvatore
(@msalvatore_) reported
**** I hate @Telstra
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xNoRetreatx
(@no_retreatx) reported
@Telstra Thx for ruining my day. Nearly 5 hours with no internet on two services (again) in Sydney metro, 3rd World. Your tech guy told me they'd get back to me in 2-5 days. #Telstra sux. @Telstra #Fail . #ScottMorrison fail. @ScottMorrisonMP
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Talking Beard
(@StrayBeard) reported
@colincopeland2 @Telstra Where?? I don't have a problem and am only on their little brother company
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Abi Tiki
(@abi_tiki) reported
@Telstra_news @andy_penn Your service is no better, and you’re changing my plan from 42 days to 28 days for the same price. NOT happy, Telstra.
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Adam
(@Australian_Adam) reported
@Telstra @TelstraEnt Had THREE solid weeks of outages in the NSW Southern Highlands. Best network in Australia? NO WAY #unsatisfied
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Deystr0yer
(@chaosAether115) reported
@Telstra What's going on, last 2 months my internet has been bad and not just the average you guys provide but worse
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SonGroz
(@SonGroz) reported
Wait time for Telstra was over 3 hours and then they disconnected me. Horrible customer experience #telstrafail
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Succulent Chinese Meal
(@Julxxx0) reported
@deeplongstop @Telstra Leave? Cancel everything and 🖕🏼
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cashmeuptoo
(@cashmeuptoo) reported
@Telstra Yep 1 time then they went missing and all i got was more lies from different people. You people are a total joke. from experience. ACCC Should just shut down TELSTRA
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Michael Mathews
(@Michael13584052) reported
@farthing3 @Telstra What in hell is wrong with you people at Telstra Why are you aggressing us?? and allowing the constant harassment to Renée by your incompetent operatives, and stopping my service instead of fixing your own problems
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Timothy_kaye
(@KayeThetimothy) reported
Telstra will tell you there are no issues.. but 4G and 5G have been seriously underperforming for weeks.
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Phoebe #Raiders4Life
(@P_Glo) reported
@colincopeland2 @Telstra Gungahlin is the worst for any connection!
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🌸 *UNACCEPTABLE* 🌸 OldCynicalSad 🌸
(@OldCynicalSad) reported
@CrypdohBot @drsimonegold Darn. Her link goes to Telegram, which is far too complicated for this old woman to figure out. Might be simply my crap mobile internet from @Telstra...
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Lenny
(@myopinion2315) reported
Telstra just sent me a survey to complete on their service. #karma #Useless
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Kizro.FN
(@IGTennpo) reported
@Telstra is there still an outage in sippy downs and if so when will it be fixed
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Reflect Hudson
(@Reftlect) reported
@AsterSola My life story with internet is quite a doozy. Which leads me to Telstra, where I pay a painful $120p/m. The reason I do this is when the NBN does fail (& somewhat often) my modem automatically switches to the 4G wireless network. It's not as fast, but YouTube & games are np!
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charl @return to Sydney
(@axdc1) reported
Why ******** is Telstra acting up, all of a sudden lost ark is unplayable because of lag
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Onno Benschop
(@owh) reported
@TelstraPurple Good that satellite works fine in all the places where Telstra coverage is poor, like most of the Stuart Highway, 100km from Coober Ped or the middle of Perth ... don't even need to use Telstra. Support is so bad that they can't even fix tower interference lasting over a year.
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Offbԑatmammal 🇦🇺😷💉💉
(@OffBeatMammal) reported
Disappointed to discover just how much better indoor performance I am getting with a prepaid @amaysimAU SIM than my @telstra account. Only picked up the SIM to test a specific problem but been interesting to discover how consistent the difference is
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grumpyMichael
(@grumpyMichael) reported
NO @Telstra I DON'T want to "win" tickets to "big events" we're still in the middle of a pandemic, I'm not that greedy or stupid 🙄
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Succulent Chinese Meal
(@Julxxx0) reported
@deeplongstop @Telstra Go back to TIO and lodge another complaint mate
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Andrew
(@drewtrucker550) reported
from
Westfield, State of Western Australia
Hey @Telstra you keep telling us how good your network is and your technology SO WHY CAN’T You STOP these parcel delivery spam messages I get between 1-6 every 🤬day at all hours OVER IT
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Escaped
(@farthing3) reported
@Telstra @Michael13584052 Just thrown another $50.00 for this...$80.00 in 4 days, cos you closed the complaint for M Mathews, no resolution!! You have now put me into financial hardship.
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badezyyy
(@badezau) reported
@NBN_Australia @Telstra hey guys, I am waiting for the NBN confirm with my provider Telstra that they have completed works at my property (which they did yesterday). Can some please help, this is an actual nightmare.
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Trevor Norman
(@TNorm22) reported
I was threatened with disconnection if I didn’t sign up for their @Telstra NBN plan - I ordered the NBN. A service #telstra couldn’t provide - so they disconnected me anyway. I’m still being charged for a plan I don’t have #goodbyetelstra #australiaiswhy
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Julie Vaux
(@yohornsby) reported
@Telstra They fixed it remotely this morning I did nnt tell you earlier cod I wanted to see if it stayed fixed They said it was a network misalignment
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Trevor Norman
(@TNorm22) reported
Day Three without home internet. @Telstra continues to offer no solution for me. I can’t commit hours to a phone call that leads nowhere. I need a solution. One voicemail and one email since filing with their “complaints”. Quicker to sign on with someone else #goodbyetelstra
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Peter
(@Peter01538016) reported
@MRobertsQLD @PaulineHansonOz Just going off topic and going back a few years but does it make sense for our government at the time to sell profitable organisations like comm bank and Telstra yet keep this piece of crap the ABC
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franno31 {Francine}
(@francine3103) reported
@Telstra I would like to make a bloody complaint.