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Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

CityProblem TypeReport Time
Brisbane Internet 9 hours ago
Sydney Wi-fi 12 hours ago
Melbourne Internet 18 hours ago
Brisbane E-mail 1 day ago
Brisbane Wi-fi 3 days ago
Perth Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • liamget
    Liam Getreu 🟣 (@liamget) reported

    Canceling my Telstra broadband. The guy asks “do you have any friends or family who would be interested in taking over the service?”

  • Ro0STA
    RoOSTA-Coach (@Ro0STA) reported

    @Damion23 @Telstra @Apple Never open an email or click a link from an unverified or untrusted source. Even if it looked legit (like from PayPal, auspost, uber eats etc) you should go direct to their websites and login, never use links. Scams catch people who are frivolous and lazy, don't be one of those!

  • wheelyweb
    🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, New South Wales

    @Telstra All of those questions and conditions in the form and instructions would be resolved if you had an address to forward them to. Nate as you’re making your customers work harder than necessary to report the issue.

  • Cameron55731325
    Camsworld inc (@Cameron55731325) reported

    I swear to ******* god I've spent 40% of my time this week on Telstra technical support line hold

  • Narty0071
    Narty501 (@Narty0071) reported

    @camybobany @Telstra Ahhh crap...yep, you win! Telstra just sux the life out of you..goodluck🌺

  • camybobany
    😷Camybobany.😷 😢It didn’t have to be this way 😢 (@camybobany) reported

    @Aussie_BB do you do any prepaid mobile? Just checking while waiting for hours to resolve telstra issue 😡

  • BennyTheMonky
    Monky questing New Year (@BennyTheMonky) reported

    I called Telstra to fix the socket, they told me “call NBN.” I call NBN, I get an auto directory and when I punch in the options I get auto hung up on. G f’ing G. So I’m guess it’s nobody’s problem. So I guess I’m stuck on my *** waiting till 2023 waiting for 5G for my home.

  • mickgoodwill
    mgII (@mickgoodwill) reported

    @Telstra Naaa on 2GB radio a caller asked a question about their nbn install setup and the answer given was incorrect, just highlighting it and never trust media answering correctly.

  • GumLeafWhistler
    Gumleaf - 'Nutty Activist' : Mark Latham 27/7/21 (@GumLeafWhistler) reported

    @margaretthrosby @Telstra I stopped using Telstra about 15 years ago for similar reasons. Told to wait until I moved before I could apply so I wasn't cut off, then waited 28 days to get connected. Never used them since. Better service and saved a fortune.

  • Damion23
    Damion Maher (@Damion23) reported

    @Catta_2021 @Telstra @Apple Yep it’s crap. Old lady I spoke to said she’s had enough getting 100s of call backs from this.

  • margaretthrosby
    Margaret Throsby💉💉 (@margaretthrosby) reported

    @PaulFletcherMP how do I get @Telstra internet service restored when they palm off responsibility to you for disconnecting my service? They say because of NBN it will take days. Quick to disconnect, days to reconnect. Hopeless “service”.

  • azaelvsrg
    azael (@azaelvsrg) reported

    **** you telstra

  • BartMcCarthy3
    RagandBoneman (@BartMcCarthy3) reported

    @Telstra She went online to buy a 4g Dongle. Was told to go to store, did so at Miranda and WAS REFUSED SERVICE!

  • triveselo
    Triveselo (@triveselo) reported

    @AusBravo @OurNewHomecoach Damn it, I was so sure it was Telstra.

  • agarner
    Adam Garner (@agarner) reported

    @Telstra No. Why do you make it so hard. (1) buy online. (2) Your account is now locked please go to store to show id. (3) wait for lockdown to lift. (4) Visit store give id & am told to re-contact online support. (5) Online support says someone will call me back. Not feeling the love

  • camybobany
    😷Camybobany.😷 😢It didn’t have to be this way 😢 (@camybobany) reported

    @Telstra is it your plan that you put people on hold while waiting to speak with a supervisor. This is also going into my complaint to the ITO

  • margaretthrosby
    Margaret Throsby💉💉 (@margaretthrosby) reported

    @PaulFletcherMP as Minister for the NBN can you explain why Telstra blames NBN for disconnection of my service when it was not requested and now tell me they can’t restore because NBN takes days. They blame NBN. I’m caught in the middle. Hopeless “service”

  • NickFerrara_AUS
    Nicholas Ferrara (@NickFerrara_AUS) reported

    @margaretthrosby @Telstra Telstra should never have been broken up into a no -government business and the nbn should have been under one organisation. Governments should provide a service to people not be a business.

  • wheelyweb
    🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, New South Wales

    @Telstra It’s almost as if you want to make it harder to report it so you have fewer issues to track and resolve. #darkPatterns

  • dizzylimit
    David Sanderson (@dizzylimit) reported

    @Telstra Not a customer, I'm referring to the recent ACCC court case against Telstra caused by Telstra promising speeds it didn't deliver.

  • lilyeeter12345
    Lilyeeter123 (@lilyeeter12345) reported

    @TeamGallium @Telstra my internet not working pls help

  • terrykerrish
    Nightwalker (@terrykerrish) reported from Kingaroy, Queensland

    @Telstra My wife and myself never had a business we used to work at the Eromanga State School like everybody else we have to have a phone especially when you live all the way out west Eromanga Queensland my phone used to act up really bad out there as well

  • MustaphaMond73
    Mustapha Mond (@MustaphaMond73) reported

    @Telstra The customer service is really bad. I’ve called multiple times for an issue with my account and was told they’ll call me back or fix it but so far haven’t heard anything and the problem still there.

  • redthanbetter
    Pip Crooks (@redthanbetter) reported

    @margaretthrosby @Telstra Margi - @ the nbn Minister on here - they get back to you and fix your problem that they said would take months within hours.

  • telemeister
    Brett White (@telemeister) reported

    @Telstra the saga continues, after making a complaint about NBN service a case manager arranged a technician to come out. Just received a text saying I would be charged $135 for the first $30 minutes then $40 for ever 15 minutes after that. Seriously. Punished for complaining!

  • camybobany
    😷Camybobany.😷 😢It didn’t have to be this way 😢 (@camybobany) reported

    @Telstra I have already spent hours today on numbers indicated in information I just want my money back because you cannot provide me with the service you promised. I have had to discontinue my phone communication after being put on hold. That’s a really nasty business plan 😡

  • mmuzzle_of_bees
    kristoffer paulsen (@mmuzzle_of_bees) reported

    @Telstra I just got this from a chat “I am sorry, I have checked and I can see the mobile number you have mentioned is not available in your account. The mobile number is not provisioned and we are unable to help you with the activation of the service for you.”

  • CGrandma55
    CrankyGrandma55SewerRat (@CGrandma55) reported

    @Bababooie42 Ahh yeah. Ive reported the links to Optus as they had an Optus header.. Mum got identical on her Telstra number with a Telstra header. Optus is trying to track and take down the websites. They spoof phone numbers and all different websites. One of mine was a little old lady

  • jonnyA85193246
    Jonny Sheeple (@jonnyA85193246) reported

    @margaretthrosby @Telstra I have a small mobile broadband for such situations. Other problem if your electricity goes down so does NBN- no landline or internet

  • darkmyregaming
    Darkmyre (@darkmyregaming) reported

    @CatPurry9 Fwiw private whois details are pretty standard these days. Registering a domain without whois privacy just guarantees a ton of spam (including those damn "we're from telstra your pc has the virus" spam calls)