Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Morwell, Brisbane, Perth, Cornwallis, Adelaide, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Internet | |
| Morwell |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Siefert
(@PhilSiefert) reported
@Telstra Thanks for asking Matthew, no six days and counting, lost count of the calls to your help desk, and two promises of returned calls to escalate
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Mitch Morrissey
(@MorrisseyMitch) reported
@djcairney @Telstra @alaska_crossing Which must mean it’s an issue relating to Telstra cellular with Spotify for whatever reason. Clearly both parties need to get this resolved asap. It’s really bloody annoying…..
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pulx.
(@jvstrite) reported
@Telstra My wifi is 50 down 20 up but I don’t get 0 ping in creative
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Ranjith
(@rfur23) reported
@Telstra It’s not the best outcome for a @Telstra customer, the console you sent has failed so quickly and now I’ve to deal with Microsoft for repair while you keep charging me on a monthly basis, so much for a quality customer experience.
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Tara #SaveSense8 #thankyoulucifer #doublevaxxed
(@Aussietranstara) reported
@Telstra I have just had a lot of discussion with Telstra and we are so up to date with what is going on. We just wanted it explained to us in simple English which they did and we were offered a plan change to help save us money. We declined the plan change as covid has really
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milo
(@MilesFlavel) reported
@Telstra The customer service representative on the phone yesterday believed so, but was also rather unsure
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Ranjith
(@rfur23) reported
@AustraliaXSX I ordered one from Telstra and arrived quickly but failed within 2 weeks, console doesn’t even turn on, now I’m dealing with Microsoft to repair/ replace, never seen something failing so quickly.
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Orson Sadler
(@orsonsadler) reported
@Telstra @andy_penn i was told i need to have a second sim to resolve an issue where a new iphone was returned to telstra but no one could cancel the order. i was promised i would not be charged extra under the new sim/account because they would transfer my old ph# to it...
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LCH
(@punchline2coke) reported
@Telstra I asked Santa to fix the problem with @Spotify and your network.
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Alana Dawson
(@alanafdawsonx) reported
Hi @SpotifyAU how much longer until you fix the issue with the telstra network? It’s been days and I pay for a premium service that I cannot use
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Sheena Kennedy
(@SheenaJones_) reported
@Telstra There’s no outage, it’s been like it for the whole 2 years we’ve had it & now it’s just annoying! I can’t even get wifi in our bedroom. Is there a booster you do?
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Phil Siefert
(@PhilSiefert) reported
@Telstra Hi Lisa - it is not a neighbourhood outage, but it would be great if you followed up on the trouble tickets opened by your team and maybe kept your commitments to call me back with an update; inc16860446 or the second one inc 2006308744
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Amused_peillon65
(@mused_7) reported
Just over 2hrs with telstra, and still i will need to do again. make me wanna pull me own hair out, *******...Me bloody car **** itself too...**** this ****. Telstra.Fyou and **** a phone.. track my dust who needs a device 'not me.
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Carlo Bertozzi
(@bertozzi) reported
Let’s play the 12 days of Christmas @Telstra style. Each day you get to guess what part of everyday life we’re not able to enjoy in the run up to Christmas because @Telstra have offshored all their services and no longer provide any real help.
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Alejandra Villacreces
(@Alejand63879718) reported
@Telstra @PaulRui60192984 @Telstra having the same issues since Friday last week.
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Damien Tydd
(@MrTyddy) reported
@Telstra By Critical Information Summary you mean fine print?My issue is not about peak times. My issue is the ave download speed of 1.9Mbps off peak. What is a smart modem? Why is it so hard to provide a technician?
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WatsonsTroops
(@WatsonsTroops1) reported
@MiRandB13 @marietg @mediawatcher83 Yeah I get that. But the nbn a gov run protect wholesale prices are insane, probably worse than Telstra ever were a 100Mbps connection in theory costs 300-500 a month wholesale. If every user on their network used the connection at the same time.
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Samuel Green
(@samuelxgreen) reported
@Telstra @PaulRui60192984 I’m having same issue!! Worn connect or login
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Ranjith
(@rfur23) reported
@Telstra Thanks, working with the tech team now, looks like I will have to send the console back to them, didn’t expect a Microsoft XBox to fail within 2 weeks of purchase @MicrosoftAU @Microsoft
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Adam Eberbach
(@aeberbach) reported
Switching to cellular again to call @nbnco and @telstra incompetent clowns, again, because internet is broken, again. I should make this action a macro.
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LCH
(@punchline2coke) reported
@Telstra @DrMattAgnew Same issue for me and my Gf both on Telstra, will you fix the problem anytime soon? Thanks
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Sugna
(@Fn_Sugna) reported
@Telstra Shut up and fix my internet
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Ram Nijhawan
(@ramnijhawan) reported
@Telstra Yes. Had to take time off to visit a store as manager would not use the blank new sim we had. Took 9 days to tell us that solution was that simple. How irresponsible!! Please call or email as Telstra has to compensate for too much harrassment & losses caused.
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Rob Arnol
(@RobertArnol) reported
@Telstra I’m the first person to whinge when phone networks go down. Also I have no problem giving credit where it’s due. Well done Telstra.
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d.r.e.
(@andrebondar) reported
@Telstra @sourkimnwedges I’m having exact same problem, started a few days ago. Latest Spotify app on iPhone 12. Have been through all same steps as above but not working when on 4G. Any updates on a fix?
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Mitch Morrissey
(@MorrisseyMitch) reported
@katenoon @riffwithbiff Same here. Wife can log into my account on her Optus phone no issues. I have not been able to to log into Spotify on my Telstra iPhone 13. But I connected to maccas free wifi when I stopped on a trip and Spotify logged in. So it’s definitely related to Telstra cellular. @Telstra
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Dan Cass 💉👍
(@DanJCass) reported
@Telstra Hi Greg. You are right. Telstra resells calls to my carrier so LEGALLY you don't have to do anything. What I'm doing is using Twitter to try to convince Telstra to fix your tower so people can make calls. What do you think my chances are?
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phu hoang
(@phuhoanng) reported
@Telstra @PaulRui60192984 Having the same issues, won’t let me stream with Telstra mobile network but works fine when connected to other networks (wifi, other providers etc).
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Donovan
(@djcairney) reported
@Telstra Any updates on this? Still not working. It’s been 4 days.
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Lauren Buchanan
(@loz_awesome) reported
@Telstra @insurancedesign Yes same issue with my Spotify. Will only work over WiFi, tried deleting the app, switching to 3G, logging in and out again to no effect.