Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 21: Problems at Telstra
Telstra is having issues since 03:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (11%)
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E-mail (5%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Brisbane, Melbourne, Adelaide, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Perth |
Phone | |
| Brisbane |
||
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@aisle75) reported
@Telstra Yes. Wife has been on phone with your team for 1.5 hours (between on hold and talking to service reps), told they can’t find our account, then told they have an address in Inglewood NSW for us (we’re in Vic), told they can’t help us. Online tool doesn’t work, staff untrained.
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Dave Ray
(@daveray99) reported
@Telstra @SteerableWizard I'm still waiting for my issue to be fixed???
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Christine67Voted
(@rachael_rose78) reported
@BigBadDenis When you dial 000 you will first hear the recorded message 'You have dialed emergency Triple Zero. Your call is being connected. ' Your call is then answered by a Telstra operator who will ask whether you need police, fire or ambulance.
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QuokkaQ
(@cary_54) reported
how long does it take @Telstra to provide a paid service and unlock a phone? - 3 months, blaming the customer, multiple complaints ombudsman involvement - still no closer @TelcoOmbudsman @andy_penn
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Brendan Fitzgerald
(@brendanfitz) reported
@LucyTreloar @ACCAN_AU @Telstra_news Telstra needs to stand up and stop their carriage service used for spam. And lies At least we should be able to respond to the spammers and tell them what a bunch of pricks they are.
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TheRoadknight
(@RoadknightThe) reported
@truthseeker4216 We're near a polling booth which has had hundreds queueing for up to an hour, bored and on their phones. The same occurs during school holidays, long weekends and when the street festival is on. Telstra does nothing to fix this capacity problem.
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Dandy_Lion
(@Dandyli0nz69) reported
@Telstra There sure is but I’m absolutely positive you won’t because your ineptitude as a company is mind boggling. I’ll just wait to get cut off and then I’ll go to another provider after 26years with you guys but hey …who really gives a ****. Not you.
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Anujah Parameswaram
(@anujahparmy) reported
Is anyone else having issues with #telstrawifi I’ve restarted the (2 year old) modem and it works for a few minutes and then crashes again.. i can’t afford to tether my Optus phone data forever.. @Telstra
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Matt
(@aisle75) reported
@Telstra It’s a moot point anyway - cannot sign in despite a dozen attempts by two of us. Wife is now calling instead.
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Maddy
(@foxfillip) reported
Got the new s22 when it came out, had nothing but issues and now have to get it sent to be "repaired". ******* ****. @Telstra should just give me the new phone and fix their **** themselves. Paying money for **** service.
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Dave Ray
(@daveray99) reported
Huge thanks @Telstra. Travelling overseas for the first time in 2.5years: 1. Intl roaming pass ($15/day) 2. Said pass doesn't work 3. Try Help desks: bot chat directs to call centre 4. Call Centre queue too big; directs to bot. 5. Call Centre now closed. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Marie Coleman AO PSM
(@MarieColemanAO) reported
@hula_grl Had spent the best part of an hour on mobile with Telstra trying to sort an issue- just no spare emotional energy to deal with persistent crank caller
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El Kabong 🇦🇺🇵🇱
(@Awi91268Kabong) reported
@RoadknightThe @PerihelionSpace The speed you are getting makes the service useless.Have you tried making a complaint to the Telecommunications Ombudsman? Complaints cost Telstra real money. The higher the level of complaint the more it costs the telco.
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🌸 MadMelbourne 🌸
(@melbstormrocks) reported
@midlife_rant I laugh out land every time I hear the Telstra ad about local knowledge an why they are bringing their call centres back to Australia like they give a damn about their customers. I'm sure it has nothing to do with people switching in droves, even life long Telstra customers.
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Dave Ray
(@daveray99) reported
@Telstra Hey, you could try actually solving my issue?
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nettiemac
(@nettiemac001) reported
@noplaceforsheep I voted today via telephone voting and it was pretty easy. I got my registration at 4.57 and was all done voting by 5.28 pm. I was on the phone for 20 mins (about 15 on hold and 5 to vote) but it wasn't too bad. I have held at telstra for much longer. I hope it works for all.
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Matt Haling
(@kenbrawl) reported
@Telstra There is. Connectivity issues are terrible in regional areas. Telstra provide our internet and despite many attempts to have this fixed, they don’t. Last Friday I stayed home from work to meet the tech, who didn’t show up and then sent my wife a message saying it had been fixed
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👠 ☔ 👌🇦🇺 🏳️🌈🌸🇺🇦 Balaclava woman
(@Terri_1987a) reported
@RoadknightThe I had a speed issue similar to that and it turned out that I had a faulty socket at the connection point to the house. Took NBN and Telstra months to find it.
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the eleventh Dire Magnus
(@JackE_Bee) reported
trying to learn a second language but somehow needing to know more about my damn own has me googling **** like "what ******** is a verb" and "how to identify accusative case". i might know these things if telstra hadn't introduced one cent text that year
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Kye Rosendale
(@WonderDalek) reported
@xFaeryPrincessx @Pommster76 Thankyou for saying dropping out, that proves its more likely to be either a cabling issue inside the building or at the more extreme end a fault in NBNs side. So nothing on Telstra's side
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Kye Rosendale
(@WonderDalek) reported
@xFaeryPrincessx @Pommster76 And if your building manager or realtor complains, tell them telstra arranged this to fix a fault which was impeding their ability to provide a reliable voice service to you
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Angie Adamson
(@serehfas) reported
My journey to just make it back on line in tine to see #Albo accept: At 8.30pm here, @telstra data broke down AGAIN for the whole town. I had to go get an @optusinc data sim from the all night servo, YAY! Then their webpage activation wouldn't work, wasted half hour! 1/
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Josh
(@josh_laycock) reported
@RoadknightThe I remember the Telstra ADSL days. I had slightly better speed of 1.5Mbps. Only cost me $120 per month and had to have a phone connection too, another $29 per month. That was 5 years ago. Will never use any Telstra service again. Aussie broadband is great.
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SteerableWizard
(@SteerableWizard) reported
@Telstra Well that was 2 years ago. I was having issues with the Gateway
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Micha Essers
(@michaessers) reported
@lasquetimeryl @Optus @Telstra Optus are so bad, I’ve had the same Issue for months. Dealing with their customer service is so bad. Shocking service. I’m only with them for Optus sport. Would change otherwise. Useless!!!!
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Jay Johnston
(@JayJohn27831800) reported
@Telstra Telstra customer for years with all our devices with them. Fast speeds . Are we able to upgrade from the previous modem to the new one?
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Jason King
(@KingKlyde69) reported
@Telstra is it normal to be waiting since the 18/4 to have a speed booster added to my nbn service. Everyone I chat to someone they apologise and say it’s been escalated and it will be fixed. 5 weeks later nothing
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Justin Barbour
(@justinbarbour) reported
@Telstra I still get the bad request page and the same thing happens in the app. I literally can't give you my money!
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QuokkaQ
(@cary_54) reported
how long does it take @Telstra to provide a paid service and unlock a phone? - over two months, blaming the customer, multiple complaints ombudsman involvement - still no closer @TelcoOmbudsman @andy_penn
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Matt
(@aisle75) reported
@Telstra Hi Ivan, it’s been this bad for the past 3-4 days (has been intermittent before that). I’ll run that test now.