Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Canberra, Brisbane, Sydney, Melbourne, Maleny, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Geelong, Arumpo, and Gympie.

City	Problem Type	Report Time
Canberra	Internet	11 hours ago
Brisbane	Phone	16 hours ago
Sydney	Phone	21 hours ago
Brisbane	Internet	1 day ago
Melbourne	Internet	2 days ago
Maleny	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom English (@thmsenglsh) reported 6 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  K•A•N•E (@kanethesaint) reported 8 minutes ago

  @TallNupinks Belong is owned by Telstra and it's their cheaper mobile service with 5G - they have a $25 plan for unlimited calls & 10GB data. They have been reliable for me for a while!

• 
  Just following up!! (@jonooee) reported 8 minutes ago

  @Telstra I’m 5 minutes from Parliament House in Canberra and I don’t have the signal strength on my phone to stream the live Liverpool game from the UK. You lot are a ******* scam. Waste of money. National carrier my fat *** #telstra #rubbish #scam

• 
  afraid_au (@afraid_au) reported 10 minutes ago

  @AirsKeaton Nothing yet, I've tried contacting Telstra but because I'm not a Telstra customer they won't even talk to me.

• 
  ACCAN (@ACCAN_AU) reported 12 minutes ago

  That's a wrap on @Techingov_AU in Canberra. Two consumer takeaways: new tech must work for everyone, not just the average user and trust in government services must be informed by consumers and measurable, including traceability of AI agents. Also a sharp breakdown of the Telstra outage from Frank den Hartog (Uni of Canberra). #TechinGov

• 
  Shark (@SharkerOCE) reported 15 minutes ago

  @telstra fix ur ******* internet

• 
  Brian Emmitt (@emmitt_brian) reported 17 minutes ago

  @Pivotonian1838 @Telstra @News24Aust Imagine being that **** at your job and getting paid $6 million.

• 
  ろーら 🪷 (@rollablazer) reported 21 minutes ago

  Telstra, your 5G modems do not tell the truth. Your service is down and the modem is green. @Telstra

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 21 minutes ago

  if you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  daisymay4263 🌼🌼🌼 (@daisymay4263) reported 25 minutes ago

  Seems perfectly legit, reward people for failures …. 🙄 Telstra has paid its chief executive, Vicki Brady, $6.8m for the year ending in June, after docking 20% of her bonus in response to the network’s nationwide outage in July. The company reported financial results on Thursday. Its board met on Monday and decided to cut Brady’s bonus by $607,000 – but she still took home a $700,000 pay rise as she was awarded a total of $6.1m the year before.

• 
  XPRESS (@Xpress_24_7) reported 26 minutes ago

  🤖 𝗕𝗥𝗘𝗔𝗞𝗜𝗡𝗚: Telstra paid CEO Vicki Brady $6.8m after a nationwide outage; 20% of her bonus was docked but she still got close to $7m. Govt to introduce laws forcing tech platforms to pay for Aussie journalism: at least eight deals to acquit; 200% offset for SMEs. Source: The Guardian What happens next? Follow and like for more. #Aus #Tech #Media

• 
  dixy (@DorothyDixer12) reported 27 minutes ago

  2024 Telstra Announcement 2026 Telstra still having issues

• 
  Krutopimages (@JOHNKRUTOP) reported 27 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  Ray G Kosanjic (@kosanjic) reported 30 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.

• 
  Deeeezy (@Deeeeeezzy) reported 30 minutes ago

  I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

• 
  Pete Rule (@PeterRule841618) reported 31 minutes ago

  @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

• 
  M.E.G #DavosSafe (@bvst7dxxpk) reported 33 minutes ago

  So Southern Phone has been taken over by “Energy Telco” Those of us on its Telstra based service told goodbye. Over 30 people in NSW have apparently lost their jobs. Contacted call centre to check my options, gave up because foreign accent at the other end was unintelligigible.

• 
  Humanitarianella (@BecauseImElle) reported 33 minutes ago

  @myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 35 minutes ago

  Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

• 
  Violence is a construct (@wokeupviolent) reported 35 minutes ago

  [DOW JONES NEWSWIRES] Telstra Says Outage Caused by Lack of Focus on Network Timing — Update @Focustheband

• 
  FREESPEECH101 (@FREESPEECH1017) reported 39 minutes ago

  Starlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia

• 
  Kai (@kai_h) reported 41 minutes ago

  @no1historychick Telstra are never going to move you to a new plan unless you ask, especially when the newer plans are cheaper and have more data.

• 
  Hugh_96 (@Hugh_96) reported 44 minutes ago

  @susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby

• 
  Texanus Giganticus (@couchsecurity) reported 45 minutes ago

  @Irideia @innovationcncl Cyrus One, Cyxtera, Telstra, Navisite, Databank, Equinix, you will routinely find customers on site visiting their cages. You show ID, you get a biometric scan, you get escorted to your cage, they hand you your key, you go do what you need to do. And this is not one or two racks, it might be 3,000 square feet of floor space just for your estate, with another cage for your standby equipment. And you're not the only customer there. for certain things you can put in a remote hands ticket and have one of the DC technicians do a bunch of tasks for a fee. For certain things this is expensive, so you send your own staff. And that doesn't even take into consideration people leasing hardware, who are still allowed to go on site and do maintenance. I've been in DC's everywhere on the planet save continental East Asia and Antarctica. Your limited experience is not reflective of reality. You may think AWS and GCP are the only DCs in existence, but that's your own ignorance. If you think companies like cloudflare own the physical plant you have a lot of **** to learn. wind your ******* neck in.

• 
  Advice from an Aussie🇦🇺 (@Sheldone) reported 51 minutes ago

  A new group has formed at the socialising table. Apparently someone got a funny meme because they’re passing the phone around. This kind of corporate bullshit will be the reason why the mobs will take down Telstra first.

• 
  Peter Lewis (@Peter_Lewis747) reported 53 minutes ago

  @Sueberry2 @blu_boys @Optus Not full Telstra network, limited Telstra network access. Only Boost has full Telstra network access.

• 
  Mo Syed (@msyed_) reported 53 minutes ago

  What's happening in my beautiful land down under? 1/10 CBA just dropped a record $10.98B profit, but mortgage demand is down 17%. Telstra is buying back $1B of its own stock while cutting 1,200 jobs. And the global AI compute backlog just blew past $104 billion. Here is what actually moved markets this week 🧵👇 2/10 First, the big picture: US inflation cooled to 3.4%, sending the S&P 500 to another record close above 7,798. Back home, the RBA held the cash rate steady at 4.35% for the fourth meeting in a row. Markets got the inflation numbers they wanted. Local reporting season, however, told a much more complicated story. 3/10 Commonwealth Bank delivered a massive $10.98 billion cash profit, with a full-year dividend of $5.05 per share. On paper, it looks like business as usual for Australia’s biggest lender. Under the hood, the pipeline tells a very different story. 4/10 CBA CEO Matt Comyn revealed mortgage applications dropped roughly 17% following the May federal budget tax changes on property investors. Investor lending took the hardest hit. As a result, CBA quietly trimmed its FY27 mortgage credit growth guidance down to 4-5%. The headline profit belongs to the past year. The slowdown belongs to the next one. 5/10 Telstra delivered $2.41B in net profit, lifted its dividend by 10.5%, and announced a fresh $1B share buyback. Yet its shares dropped around 4 to 5%. Why? Top-line revenue growth was soft. The strong bottom line relied heavily on cost-cutting, including 1,200 job cuts across the year. Investors want real growth, not just financial engineering. 6/10 The global AI compute crunch is getting wilder. Neocloud provider Nebius saw Q2 revenue rocket 454% to $582M, flipping from a loss to $236M in adjusted EBITDA. CoreWeave doubled its revenue to $2.6B and raised full-year guidance to over $12.4B. Its near-term GPU capacity is completely sold out with an eye-watering $104B backlog. 7/10 On the ASX, money quietly rotated out of miners and into healthcare heavyweights. CSL, Pro Medicus, ResMed, and Cochlear all caught a bid in a single session. With commodity prices wobbling, fund managers are ditching cyclical resources and hunting for steady, reliable earnings. 8/10 Rubbish turned into gold this week. Cleanaway Waste Management surged 15% after global private equity giant EQT dropped a $9.4 billion takeover bid at $3.13 a share. That is a 32% premium. Cleanaway’s board opened the books for a nine-week due diligence period and plans to recommend the deal if it locks in. 9/10 The takeaway: Bank profits are riding high on yesterday’s loans, but higher rates and tax changes are biting the lending pipeline. Meanwhile, Big Tech and infrastructure players are pouring billions into compute capacity that is already sold out years in advance. The divide between traditional lending and the compute economy is widening fast.

• 
  Jan (@bimmyjartel) reported 53 minutes ago

  @B_Richardson_ @Telstra It's like GMHBA. Get service early but once crowds turn up nothing. That's Telstra too. Big crowds at MCG and Marvel, no problems. Why?

• 
  Howard (@howardw46) reported 56 minutes ago

  @Telstra why is there very limited connection on the VLine service between Bairnsdale & Latrobe Valley? For most of the trip the train line is adjacent to the highway where connection is available.

• 
  cello (@cello721490) reported 1 hour ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!