Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Darwin, Brisbane, Canberra, Hobart, Perth, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, and Dubbo.

City	Problem Type	Report Time
Melbourne	Phone	20 hours ago
Melbourne	Internet	22 hours ago
Sydney	Total Blackout	1 day ago
Melbourne	Internet	2 days ago
Darwin	Total Blackout	2 days ago
Brisbane	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adésọjí (@sam4se) reported 3 minutes ago

  @cb_doge "Telstra CEO confirms Starlink could connect Australians in mobile dead zones to emergency services. Game-changer."

• 
  techAU (@techAU) reported 4 minutes ago

  Cheers, I certainly am interested in this. Definitely not normal to see Tesla software updates (multiple GBs) pushed over the cellular network. Am sure there must be some arrangement between Tesla and Telstra to minimise this, particularly with the volume of cars in the country now.

• 
  Nagasaki Catholic Jedi (@M333111x2) reported 7 minutes ago

  @Matt_Camenzuli I report to you sleeping in my car using a Telstra pay phone free Internet hotspot. **** is far far far more dire than most wish to wake up to. I see it every night when others are comfy in bed in a home. Far more people are living tough than anyone realises — they ‘come out’ once people ‘go in’ — because otherwise they get told to move on. And they’re gone in the am before people know. SEVERE HARD TIMES are here.

• 
  Paul Garcia 🇺🇸 🇦🇺 (@PaulCoInc) reported 8 minutes ago

  @teslaownersSV So @Telstra says this could save lives but its not available for anyone with prepaid service. They figure people with prepaid service lives don't matter? That's the message they are sending.

• 
  moey🇺🇾🇵🇸 (@_mqey) reported 9 minutes ago

  @Telstra @ezzh_ FIX MY ******* WIFI ****

• 
  NightLight (@BriteNightLight) reported 11 minutes ago

  @RoadknightThe Telstra & I never got it either. Thank God 🙏🏻

• 
  Wicked Wickets - Tales of Women's Cricket (@WickedWickets) reported 11 minutes ago

  @AidenS2101 Nope, two iPhones were silent, Dad’s old cheap Telstra phone went off like a treat.

• 
  elle la bombe (@dowhatonemustdo) reported 12 minutes ago

  @cptcapt Alex is always tackling the big stuff - the dates he worked at Telstra 😵‍💫 whilst ignoring the actual issue of suing for losing his job & him finding out the hard way he didn’t have a leg to stand on. That he calls you names on every occasion shows the low intellect of Alex.

• 
  The Noisy Elephant (@TheNoisyTrunk) reported 12 minutes ago

  Why are you fuckwits so dim? @eddys199 Australia was NOT debt-free in 2006. The Commonwealth had NET debt after selling our gold and major assets like Telstra. Australia still had significant state debt. The trouble with you morons is you read a headline, dive into a rabbit hole that even rabbits won't go in and come out all covered in old mouldy ****. Major contributors included: →Selling public assets (privatisations), most notably the government's remaining stake in Telstra, which raised tens of billions of dollars. →Strong economic growth during the mining boom, which boosted tax revenues. →A long period without major recessions or global crises until the GFC. Pauline Hanson is looking for a house 'friend' - you should apply.

• 
  manukoreri (Nick Chesterfield) 🇵🇸❤️🖤💛🇵🇸 (@manukoreri) reported 13 minutes ago

  Slow clap @Telstra with your #AusAlert @nemagovau Standing within eyesight of a tower and it took 6 min 55 to come through after everyone nearby on other networks got it. 7 minutes of delay means this is not fit for purpose. Your incompetence is proof this isn't a conspiracy.

• 
  ted sowden - woke as!! 💧🌾🔥🚒🧸 💉💉💉🌈💡 (@sowdented) reported 16 minutes ago

  @noplaceforsheep l was shopp'n and had it in my back pocket!! checked it latter, "no sim, no service" on my opening page!! opened it up and didn't know if l had service or not!! sent my self a txt but didn't get it!! turned it off and back on, got the telstra bit, but still no msg!!

• 
  "Dr" robbooooo73 (@robbooooo73) reported 23 minutes ago

  @LayAngels @NoticerNews That's not bad, couple of soon to be replaced Australians Anz , telstra. Etc. All 100% Indian. Taking over federal government as well

• 
  Jess H (@Jess_H19) reported 25 minutes ago

  @Telstra Yes I have reset both phones multiple times over the past days trying to fix data failures, calls not going through, poor signal, messages not notifying. Why am I having to reset so often to get basic function?

• 
  It's A Hoax 🇦🇺 (@Itsahoax123) reported 27 minutes ago

  @KataKez Telstra can already spam everyone connected to cell tower without this ****. Think about the times when you have travelled somewhere and you get that text saying something like they are “doing work on this network over the next 5 days”

• 
  Gaz P (Gaz) (@GazPGaz1) reported 28 minutes ago

  @RoadknightThe Nope ...Aldi mobile which is telstra Another Liebor fail it seems.

• 
  Anna Basic (@AnnaBasic2) reported 30 minutes ago

  @RoadknightThe Yes but no even text message ping let alone some type of alarm they where carrying on about. My personal I pad and my work I pad both with cellular connections with Telstra never received a text at all or picked up on my phone receiving the message but no alarm. My Fitbit that gets all my texts didn’t get the text.

• 
  😻CalamityKitty ✝️ (@CalamityKittyAU) reported 32 minutes ago

  @grok Telstra. Phone on. Connected to network. Not in plane mode. Not out of range. In range. Receiving and making all calls and texts. No blocks. Everything normal. Did. Not. Receive.

• 
  Recon Bull (@ReconBull) reported 38 minutes ago

  There has been no fresh commercial announcement between $ASTS and Telstra (ASX:TLS), although Telstra now appears on the AST website! Still, these numbers from Telstra’s current $SPCX Starlink-powered satellite service are pretty interesting: 26m+ satellite texts sent or received. 2.9m+ customers connected at least once. 200k+ connections per day, up from 80k at launch. Weekends and holidays are the busiest periods. Telstra has around 24.9m retail mobile and device services, so roughly 12% of its entire base has already connected via satellite in just 13 months. Australia itself only has a population of around 28m. Obviously this is Starlink, not ASTS, and these are users rather than paying satellite subscribers. But the bullish read-through is pretty clear. Theres obviously an announcement Incoming and demand for direct-to-device connectivity is not theoretical, even in a relatively small country with strong existing mobile coverage. If other regions see anything close to the same adoption, the potential usage across AST’s 3b+ partner subscriber base becomes pretty ridiculous.

• 
  Soloutionz (@soloutionz) reported 38 minutes ago

  @QBCCIntegrity Will it work when some foreign hackers take down Telstra lol

• 
  💧Daren Connor 🇦🇺 (@connor_daren) reported 43 minutes ago

  @Telstra No it can’t when there is no wifi network.

• 
  Tim (@TimothyJ_23) reported 45 minutes ago

  @MattSmith_567 the worst era without doubt was the early 2000s - first there was Stadium Australia (now Accor) and Aussie Stadium (now Allianz) Then of course there was Telstra Stadium (also now Accor) and Telstra Dome (now Marvel)

• 
  Di Pearton (@peartonjohnson) reported 49 minutes ago

  Please, police Telstra theft. Annual fee for prepaid mobile phone service, up from $350 to $395??

• 
  Brettme (@Brettski_aus) reported 51 minutes ago

  @KutthroatSosa @nemagovau Pretty sure the old one only used Telstra network (as it was a licenced Telstra product). Maybe this one broadcasts on all, which would solve a lot of the distribution issue. And in an emergency, a few minutes can mean a lot.

• 
  Eryn (@payneerynn) reported 51 minutes ago

  @optus_help They have my number and details but the connectivity issues are ongoing and horrendous right now. Connected for short periods and not atleast 20 drop outs today alone. It's annoying. I dont want compensation AGAIN i just want the service I'm paying for. I think that's fair. It’s annoying we were without service for 7 days of total blackout to upgrade the tower and a month or so later massive issues. It's not good enough. Having said that annoyed as i am i will still remain a loyal customer because overall i have found you are by far better than Telstra!

• 
  💜Rosie⁷ ⟭⟬ 🇦🇺⟭⟬ᴱ ᴬᴿᴱ ᴮ⟬⟭ᶜᴷ💜 (@rosie6172) reported 52 minutes ago

  @Telstra has there been another outage? I couldn’t make a call before. Turned it on and off airplane mode and can now call. Cheers Rosie 👍

• 
  Ian Linklater (@IanLinklater5) reported 52 minutes ago

  @Telstra Now about your accountability . How do I contact my service provider when you have shut down my ability to contact anyone ? I have been shut down since early am and is now late afternoon . Tuesday 28th of July. This is Bull **** service !

• 
  deirdre ritchie (@deirdreritchi10) reported 57 minutes ago

  @QBCCIntegrity Mine didn't even go off. Telstra gave a warning about interruptions to the service where I was at work.

• 
  Patrick 🇦🇺 (@pattpkr) reported 60 minutes ago

  Bypass Telstra entirely, and you'll see an entire network crumble it'd be glorious.

• 
  Alex Eckermann (@alexeckermann) reported 1 hour ago

  @Telstra what am I supposed to do if I have been unable to redeem/use Telstra Plus points for two years? Customer Support, a complaint case, and the then head of Telstra Plus (G. Vella) all unable to help or fix. I just want to use my points…

• 
  I fix ****. its what i do ! (@HoolyMcg) reported 1 hour ago

  @BrowntownBrew @Batman2242 We gave up on Telstra years ago Were one of the first in our area to take up starlink. It’s now quite slow because everyone else has done the same