Telstra Outage

Is Telstra having an outage right now?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

 Problems detected at Telstra

Telstra problems in the last 24 hours

Telstra Outage Chart

January 26: Problems at Telstra

Telstra is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(57.12%)
Phone
(28.78%)
Wi-fi
(6.98%)
E-mail
(3.34%)
Total Blackout
(2.33%)
TV
(1.45%)

Telstra Outage Map

The most recent outage reports and issues originated from Sydney, Melbourne, Maitland, Adelaide, Perth, Hobart, Brisbane, Newcastle, Yulara, Reynella, Prospect, Welland, Hazelbrook, Sunshine Coast and Gold Coast.

Sydney Phone
Melbourne Internet
Maitland Internet
Sydney Phone
Adelaide Internet
Sydney Internet

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • leeryanatkinson Lee Atkinson (@leeryanatkinson) reported

    @Telstra When did it change that NBN wouldn't be able to connect through the ADSL/phone splitter. We havent had internet for 7 days and yet the issue was, WITHOUT NOTIFYING US! the router could no longer connect to the internet through the ******* splitter that we were given.

  • Munga14 Jason Sherriff (@Munga14) reported

    @Dotson73_Lod @Telstra Thanks mate. I’m local, so eSim may not be suitable. But the network here in Peregian Springs is horrendous. Has been since Xmas.....was pay heaps for our Telstra bigpond and our mobiles that are on Telstra....the actually don’t seem to give a shit

  • FiggerMeTimbers Notorious F.I.G. (@FiggerMeTimbers) reported

    @Telstra I've turned off all data except for some crucial apps and over time we'll turn some on to get an idea as @AppleSupport won't help

  • JessicaMakin3 Jessica Makin (@JessicaMakin3) reported

    @Telstra I am sick of your appalling customer service, random extra charges and terrible notification options on your app. I am a loyal customer and constantly treated terribly. Bad service, and quite the fkn rip off I might add. Stealing money from the poor and giving to rich.

  • JessicaMakin3 Jessica Makin (@JessicaMakin3) reported

    @Telstra your customer service is disgusting. I have been abused by your staff and told I would be assisted and she has left me on hold hoping id hangup. #yousuck

  • JessicaMakin3 Jessica Makin (@JessicaMakin3) reported

    @Telstra you guys seriously have to work on the customer service, i'm an upset customer who signed onto a contract with you and gets abused by your rude staff. AND random overcharges with NO warning! #telstrastillsucks

  • BullOfHeaven_ spigot ((Dr. Mikhail Buggerovski)) (@BullOfHeaven_) reported

    Spigot is basically unable to upload images until those blasted government bureaucrats at Telstra fix his exploded internet line which could take like a week, two weeks, God knows

  • auscamonline AusCam (@auscamonline) reported

    I am pretty sure you can configure it to call foreward (but you'd need to be in a signal zone of course to configure that). Otherwise call Optus and get them to set that up. When we were in Quinninup I had my Telstra phone do it so I am sure Optus can.

  • Allan_Ferreria Allan Ferreira (@Allan_Ferreria) reported

    @NBN_Australia From my earlier post.... =-=-=-=-=-=-=-=-= @NBN_Australia CVC Augmentation NBN Maintenance issue. Not receiving data flow. Information from @Belong ( @Telstra ) Location : Pennant Hills, 2120 Product instance ref : PRI400016564872 CVC : 000000547601

  • Bridie_WA Bridie Jenner (@Bridie_WA) reported

    @Grannymay69 Only lucky that his mate was already down there and messaged him just before he left, otherwise he wouldn't have the Telstra phone and so no contact (mate on Optus too) It's madness.

  • Bridie_WA Bridie Jenner (@Bridie_WA) reported

    @auscamonline it has an Optus sim, but there's no signal whatsoever. Also, no internet... We have an emergency Telstra phone that works, but don't want to miss any calls re jobs

  • VII___Seven Kyle 💀👊🏻 (@VII___Seven) reported

    @NBN_Australia hi there I’ve had an outage for about a week now at 3388 and it was expected on the service page on Telstra that it would come back around 10am on the 27th. Today’s the day and 2 hours pass the time. :(

  • weezmgk Comrade Weez (@weezmgk) reported

    @bongindustryz @lescrongicmac @DoctorKarl Pretty much. Cable left over from Telstra exchange construction, 48V batt cable. Got some on my MIG as a ground cable. It's brilliant, if a little too stiff. About 50-70 0.5mm copper strands. But it does not have grn/yel jacket so it will never work as an earth cable. 🤣

  • weezmgk Comrade Weez (@weezmgk) reported

    @bongindustryz @lescrongicmac @DoctorKarl Pretty much. Cable left over from Telstra exchange construction, 48V batt cable. Got some on my MIG as a ground cable. It's brilliant, if a little too stiff. About 50-70 0.5mm copper strands. But is does not have grn/yel jacket so it will never work as an earth cable. 🤣

  • VII___Seven Kyle 💀👊🏻 (@VII___Seven) reported

    @Telstra Hi, it’s now the 27th and the net was expected to come back around 10am on this day on the service page but an 1 hour and a half from that time still nothing. And now the service page says “no outages in this area” Kinda disappointed right now.

  • jvinnie97 Jack on 4g. Anyone have spare internet? (@jvinnie97) reported

    @Telstra Yes. They said I'd get called back last Thursday or Friday. Never got called back

  • lachiejm1991 lachlan murphy (@lachiejm1991) reported

    Hold off from going on NBN as long as you can. Buffering so much more common than when I was on cable. I’m less than 20m from the @Telstra exchange and the speeds are so bad when streaming #nbn #internet

  • maccattack85 maccattack85 (@maccattack85) reported

    Hey @telstra we’ve been struggling with poor internet service in Middle Dural NSW for 2.5 weeks now. No sign of anyone fixing the issue. You can do better than that.

  • FiggerMeTimbers Notorious F.I.G. (@FiggerMeTimbers) reported

    @Telstra The plan isn't the problem, it's something wrong with her phone or one of the apps on her phone causing a huge data leak. I've had to get get to turn off her data so we can make it through the month without huge recta days costs.

  • nthnclrk Nathan Clark (@nthnclrk) reported

    @Dotson73_Lod @Telstra Good growth tactic and I will look at it only longer trips. But I can’t be disingenuous to Telstra about it here: I’ve had no issue, ever and don’t need to think about it at all. Just use my phone as I would. Hard to beat that when on the ground somewhere for only ~3-4 days.

  • baubo60 Margo van der Voort (@baubo60) reported

    @nickmyer @ExtinctionR Yep, while walking the CBD of Melbourne yesterday, I saw Telstra's advertising for the G5/6 mobile network. 'It's ready to roll out', the posters promoted. 'Ready for you.' While there are warnings how radiation could impact on women's fertility... money talks I guess.

  • aieoeaao_byte04 m a x i n e 🌸 (@aieoeaao_byte04) reported

    @Telstra @MelHman Hi @Telstra I just want to ask why the software update to 13.3 in my iphone 6s does not work. It always show error. I’ve tried doing it multiple times but it always say error. I hope you could help me.

  • oHrtzy Hrtzy (@oHrtzy) reported

    Until further notice I will not be playing any game competitively due to the fact that the internet here absolute horse shit @Telstra how are we in 2020 with not even 5mb download speed and 0.2mb upload, it’s disgusting and we shouldn’t have to pay for such speeds.

  • suet09 Suet (@suet09) reported

    @Telstra That is exactly my point! If you sell a plan to me for $75 but max speed you can only provide at my address is 25 AND you sell exact same $75 plan to a customer in the next street but can provide them a speed of 45 then my lesser grade product should be discounted #thatsfairbiz

  • Fishman_Dan Daniel Cohen (@Fishman_Dan) reported

    @paul_tooney @Buddha14 Wow! My gripe was I was on an old deal with an IQ2 box. No one called me to keep my plan current! Part of the “solution” was to sign me up on a $72 p/m deal. This only alerted me to how much I have been over-paying! #Foxtel via Telstra - two levels of sub-standard service!

  • xSparky7_ Sparky7 (@xSparky7_) reported

    @xzRich_ Everyone thinks Telstra is bad I’ve been with them my whole life and it’s been fine. My internet is like 40 download and 20 upload

  • cass_stanford Cass Stanford (@cass_stanford) reported

    @Telstra No known issues in the area. Im now in a different state and it’s just as bad. Absolutely pitiful! I check daily for outages, haven’t even come close to going over my data, just bad network on your part!

  • Tony_Sycamore TECHFX TRADERS (@Tony_Sycamore) reported

    @Telstra Hi Ethan, there was no outages/issues showing when I checked. It starting working again today thankfully.

  • ClaytonClanga Clanga (@ClaytonClanga) reported

    @Telstra Yes. ADSL has been down for 5 days!! I am in Acacia Gardens 2763

  • DoomyDoes Doomy Does (@DoomyDoes) reported

    @Optus Thanks Optus. I just spoke to your team and able to save about $30 a month overall with much more data. Once I sort out the issues with @Telstra (well... at this stage likely the TIO) I think I will be visiting our local Optus store to port everything.

  • GrandSlamGal Mel (@GrandSlamGal) reported

    @GlennHampson We’re direct on wifi - Telstra nbn - so never really had a chance

  • Fishman_Dan Daniel Cohen (@Fishman_Dan) reported

    @paul_tooney @Buddha14 An update re: the Kayo. Service was restored, not in time to watch the A-League #BigBlue. Kayo replied to my tweet. I sent a quick e-mail, they responded (fast!) by giving me another free week (25% off) the next bill. Can't say my Foxtel (via Telstra) would have done that.

  • DareCoast Dare Cøast (@DareCoast) reported

    @xzRich_ iiNet and TPG are dogshit, have had a lot of problems with Telstra but I’m happy with them now

  • DoomyDoes Doomy Does (@DoomyDoes) reported

    Hey @Optus and @VodafoneAU, do either of you have any special offers for people bringing over 3 mobiles, mobile broadband and 3 tablets plans. I am sick of the lack of follow through from @Telstra on everything and need to see if I can find a better solution.

  • DanMoz Daniel Morris (@DanMoz) reported

    @scotto_au @MissFitz72 @Telstra Superloops issue was a Cisco bug but they are patching. Internet is hard obviously. Tbh happy to be away from telstra. Cable was good but at the end 4mb upload was a killer.

  • jsaville74 💧Jane Saville (@jsaville74) reported

    Australia Day and the Australian internet provider, @Telstra is down again. Service as usual, i.e. poor.

  • jsaville74 💧Jane Saville (@jsaville74) reported

    How Australian on Australia Day, the Telstra internet is down again! Seems like service as usual, i.e. poor. #StrayaDay

  • clementparent_ Clément Parent (@clementparent_) reported

    Hey @Telstra. My pre-paid plan activation is pending for 10 days now. Any help with this would be appreciated.

  • scotto_au Scott Owen (@scotto_au) reported

    @MissFitz72 @Telstra Some things never seem to change. I raised a fault, they claim I need an appointment, then get a msg saying no appointment required and they’ll be in touch “soon”. So far nothing...

  • MarkPotten Mark Potten (@MarkPotten) reported

    @telstra yet another day wasted whilst waiting for your engineers to fix what ever your other engineers have done to disconnect our phone and internet services. Phone is now working but no internet.

  • Tessyy_x T R (@Tessyy_x) reported

    @Telstra It says there’s an outage in my area and it won’t get fixed until 31st of jan but it’s been working fine today

  • wurzelofoz Chris Jones 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wurzelofoz) reported

    @DeanRosario @mattycougar I was very sceptical of the OPTUS deal with the football, however.. ....now I've swapped over, I'm very impressed. For less money than I was spending with Telstra, I get better service, faster speeds + the football.

  • caskey7 Dc (@caskey7) reported

    @Telstra I’m in Carrara and it’s been down since yesterday morning. No wifi, no Foxtel, no Netflix. My wife at home with our newborn is really enjoying the outage

  • MissFitz72 Tracey Fitzpatrick (@MissFitz72) reported

    @scotto_au @Telstra Hardly use it but no phone line either since 18 Jan. In for the same standard of service as last year by the looks of things. 😕

  • ldrtwo2 LDR2 (@ldrtwo2) reported

    To Telstra I had the worst experience from your technical support team from the Philippines who could not rectify a problem that has occurred only your service to me.Your technical support staff were no help at all to me why do you waste money on overseas people to solve problems

  • SonYaHughes SønYa Hughes (@SonYaHughes) reported

    @Telstra Telstra is not even answering their phones for faults. You need to shift your support centres back to Australia so support can understand the infrastructure here. Terrible service - third world at the best.

  • Pknottoon प्रदीप बागड़ी (@Pknottoon) reported

    @rohini_sgh @VodafoneIN @airtelindia All depends, who owns the infra of the lines/towers in a area. SIM service is just like retails business. VODAFONE is crap in Australia as the lines are mostly owned by Telstra.

  • scotto_au Scott Owen (@scotto_au) reported

    @Telstra NBN #outage in lota #qld 4179. Yet another...

  • NotLevii Levi (@NotLevii) reported

    @Telstra genuinely cannot beleive i pay you people money for a service that only works half the time.

  • AlexHMandl Alex Mandl (@AlexHMandl) reported

    @Telstra Absolute bullshit. And while we're at it, it's Saturday evening in the USA and your solution to my current Telstra issue is to call during business hours. F**king useless.

  • NooNarNay NooNarNay 💧🇦🇺🏳️‍🌈🐨 (@NooNarNay) reported

    @johnsy123aus @AstraKate yep, i had the free foxtel one for 2 yrs for being with telstra, but never watched it and cancelled last week even tho i was getting it for free, i refused to watch it.

  • SarmwOoo sarm (@SarmwOoo) reported

    @fatieIe @Telstra @Aussie_BB cheaper and never had a problem in years. Think it’s time to make the switch jake

  • rabbie03 Superrabs (@rabbie03) reported

    @Telstra I've been having a problem my laptop isn't connecting to the Wi-Fi in the house and the other devices are. It's only my laptop that doesn't connect to the Wi-Fi It's been going on for a month now and sometimes during the week it connects for a few hours and disconnects

  • andrewrdn463 Andrew (@andrewrdn463) reported

    @Telstra Improve your customer service. Stop deleting complaints.

  • rabbie03 Superrabs (@rabbie03) reported

    @GhriaDaGreenFox @Telstra I've tried everything but it doesn't work. ;-;

  • GhriaDaGreenFox GhriaDaGreenFox (@GhriaDaGreenFox) reported

    @rabbie03 @Telstra Interesting, well if you have windows 10 then it should be an option on your status on network and internet.

  • rabbie03 Superrabs (@rabbie03) reported

    @GhriaDaGreenFox @Telstra @Telstra I've been having the same problem as ghria it's only my laptop that doesn't connect but every other device in the house does.

  • NickTrebla 💧Nick Trebla (@NickTrebla) reported

    @knarfnamduh We should start naming and shaming companies that rip off their customers! It worked a treat with Telstra so I think that bad service should be called out and good service praised!

  • midii Ken Moore (@midii) reported from Newcastle, State of New South Wales

    Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

  • Wilo6958 Luke (@Wilo6958) reported

    @Telstra There are about 3-4 other people affected like this in my apartment complex. The smart modem is useful, but the mobile backup means we have a much slower internet connection (downloads nd uploads are capped speedwise) than if we had our normal ADSL service.