Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 11: Problems at Telstra
Telstra is having issues since 07:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Dubbo, Sydney, Wollongong, Adelaide, Arumpo, Perth, Melbourne, Bathurst, Hobart, Launceston, Bunbury, Gold Coast, Coomera, and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 3 minutes ago |
|
Brisbane
|
Phone | 2 hours ago |
|
Dubbo
|
Internet | 3 hours ago |
|
Brisbane
|
Internet | 4 hours ago |
|
Sydney
|
Phone | 15 hours ago |
|
Wollongong
|
Phone | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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A Wheelie Fungi M.Ci🚹♿ (@Antony_Clements) reported@GunjapartyOz @MikeCarlton01 @Telstra I was demonstrating a time mismatch error, the outage was caused by a time mismatch with an NTP node. They said it themselves. Get over it move on.
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Dr. Madeleine M. zzzz 🎀 (@maddy_el) reported@MikeCarlton01 @Telstra Don’t believe they did nothing but they were far too slow to respond. When the risk analysis says the problem is urgent, don’t faff around
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Savas (@savasmelb) reportedNeil fled the country despite footage showing him near Telstra infrastructure. What role did Neil have to play in the outage? The public has a right to know!
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The Project (@theprojecttv) reportedTelstra says it is working with South Australia Police as they investigate the death of a person at a regional hospital during the company’s triple zero network issues. The telco said its thoughts were with the person’s family and loved ones, and that it was helping police establish whether there was any connection between the death and the outage.
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dick_taylor (@dick_taylor) reported@VoteLewko On my mates farm in the coast they have redundancy (Starlink) & anothet mate who runs ASIC’s infrastructure says they have always had both Telstra & Optus to try & avoid over reliance on a single network. So if farmers & some federal bureaucrats know this why don’t Victoria’s?🤡
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Marina Stehle (@MarinaStehle) reportedRegarding @Telstra outage recently.... looks like were 'hacked' i think this is an insurance claim. So insurance detectives will make hackers cough up to reimburse those affected. If people wsit until insurance case is processed, just put in your claims to telstra, and in due course you will be generously reimbursed by culprit hackers responsible after insurance company processes this case. I suspect Chinese government, so they have lots of money to reimburse everyone. @VictoriaPolice
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Michael James (@chrissgx1) reported@SkyNewsAust Privatisation of Telstra was serious mistake. Now Australia has no longer any redundancy in Telecommunications every private mobile provider doing all in cheap ways not even provide backup power to mobile networks when power fails and Mobile Switching fails whole network out.
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Trevor Hockins (@TrevorHockins) reportedLegalities aside, look at what Senator Henderson did: 1/ Telstra says there's a Triple-Zero system outage 2/ Saying she's concerned at the well-being of Australians, she calls Triple-Zero -- twice 3/ Why? She doesn't trust "this govt" or the telco. At best, it's dangerously dumb
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stretch23 (@23stretch23) reported@myGovau Thanks for the reply it’s all fixed and I think it may have been the Telstra outage causing the drama
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David Marler (@Qldaah) reportedSupport the Telstra workers. They will be as frustrated as all of us on this outage. I've been in there. They will have highlighted the problems over the decades. Let's get their input now & build a robust system. #auspol
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Keith Sutherland OAM (@KeithSutho_OAM) reportedJust another @LiberaAus MP who thinks they can use the terrible Telstra outage as a point scoring issue because leader Angus Taylor will support them 👎🤬😈 #auspol
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Mr ACME (@ACMEBricks) reported@horriblelizard Even their smaller outages have killed people. My rural Victorian towns telstra went out and we were told 2+ weeks to be fixed even though the crew was there working (literally doing **** all). 5 seniors died due to life alert bracelets not being on back up. Told them. Back up.
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Paradoxa (@Paradoxa18) reported@stationmum101 @Telstra yep landline still out mobile still intermittent though says "restored" on the outages page just imagine if this happened during fires or floods oh, don't need to network blocked during heat & fires late January new phone slower than the old all that artificial unintelligence
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Jaraparilla 🇾🇪 🇵🇸 🇱🇧 (@jaraparilla) reported@TimLooker @ABCaustralia I used to work in Telcos. Even in the UK, Telstra was considered the gold standard, If you had traffic problems and could re-route calls over Telstra, it was a no-brainer. It should never have been privatized. Just like Qantas!
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES! Vicki Brady, your head can roll!! You head a greedy company that does not give a **** about its customers. YOU. CAN. GO!!! Arsehole!!
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Richard (@RichardBlackgum) reported@SkyNewsAust By that logic, all the Telstra CEO has to do as apologise and the issue of the outages will be closed.
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Andrew (@Aussies_1st) reported@JacintaAllanMP @narendramodi Amazing how Telstra CEO gets on TV and apologises because there was an outage that lasted 5hrs that effected quiet a few people for …5 hrs… Yet these two spineless pricks completely **** the rest of our lives for decades if your in your 20’s and they don’t give a ****..
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Ron Saunders (@wierdwolf99) reported@JimThom90458694 Barnaby Joyce stated the Chinese ballistic rocket launch had an effect on the telstra outage. Really? I am a Principal Technical Officer, ex telstra I am 100% certain the two events have NO CONNECTION. Barnaby Joyce, recruit another mass murderer to advise you about electronics
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🕯💜 Australia please find your soul 💜 (@chrissiefarran) reported@SaraJade_13 An apology isn’t enough there should be some accountability for this behaviour. The SA police said today her reporting of the death could have been linked to the Telstra outage had “put an unnecessary strain” on the woman’s family.
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Mark Plackett ♻ (@MarkPlackett1) reported@Qldaah Just a reminder Telstra the government has advised you of satellite issue and you issued a plan.
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Kmac (@check307) reportedBrady Telstra CEO a $6 mill annual salary last year. This is obscene and why we the consumer is experiencing increased costs for no service . Try and phone in a billing complain. These salaries are wrecking the Australian economy. Why shouldn’t the workers want higher wages . WHY
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Jonathan Wilson (@jfwfreo) reported@DancingDanB If the reports that Telstra insisted on exclusivity and there was no ability to have a backup with a different carrier are true, blaming the Victorian government or any entity involved in operating the network is wrong.
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NTP Golf (@NTPGolf66) reportedThe @AustralianLabor government communications minister threatening to fine @Telstra $40m for their outage is next level hypocrisy given the carnage the same government has caused to the economy and tax payers with no ramifications.
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PROFESSOR RODGERS SPEAKS FOR THE HARD WORKING AUST (@HelpRodger) reportedTo all the Telstra bashing fkwits. At any given moment, Telstra’s network is literally handling trillions to tens of trillions of low-level operations and technical events every single second — packet routing, signal processing, authentication, error correction, handovers, and more — across millions of devices, base stations, and core systems. Complex systems this large will fail occasionally. That’s not a defence of Telstra; it’s reality. The real issue is how dependent we’ve become on a single network. Any critical service, business, or individual relying on it should have a dual-network backup (another provider, satellite, or dedicated failover) ready to kick in. Blaming Telstra alone misses the point — build resilience into what matters. Don't blame Telstra,blame yourself for not preparing for the possibility of failure.
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Bill Blakeney 🇦🇺 (@wablakeney) reportedThink this is a tad worse than Telstra outage! Just sayin'
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Benjamin (@Ben_jamin1611) reported@VoteLewko @kennettstan Extraordinary that the Gov’t contract with Telstra apparently doesn’t allow a second network to be used as a backup.
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William Hawk (@WilliamOneHawk) reported@SkyNewsAust Ah…yes…another load of Sky News drivel - as even the half-wit Senator Kerrynne Liddle has now apologised for posting a falsehood on social media attributing a death of an individual in South Australia to the Telstra outage.
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🇦🇺 KatyC (@colla_katy) reported@PaulBongiorno Massive Telstra outage, CEO Vicki Brady overseas holidaying. Is it a coincidence 12mths ago (July 2025); Qantas experienced massive cyberattack & CEO Vanessa Hudson was also holidaying overseas.
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Violence is a construct (@wokeupviolent) reported[DOW JONES NEWSWIRES] Telstra CEO Apologizes for Nationwide Network Outage
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Angela Cole (@AngelaC84374135) reported@KatyKray73 When a suburb 30kms out of Melbourne is on a V Line train and stopped due to Telstra outage and the only way to get to work is sit on a 2 hour run through road filled with potholes JA can GGF.