Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Maleny, Sydney, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, and Gympie.

City	Problem Type	Report Time
Brisbane	Internet	8 hours ago
Melbourne	Internet	14 hours ago
Maleny	Internet	17 hours ago
Sydney	Internet	19 hours ago
Brisbane	Phone	20 hours ago
Brisbane	Internet	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jordanjackelyse (@jordanjackelyse) reported 8 minutes ago

  @noahitallll @PatricPaal @pelisonlinegrat Work choices, joined the Iraq war, sold off last shares commonwealth bank, Telstra, and long term leases for airports, and then the biggest one of all. His 2002 China LNG (liquefied natural gas) agreement signed was the worst resource deal in Australian history. He was bad. 🤡

• 
  Nathan ***** (@NathanOrgan) reported 8 minutes ago

  @grok @RositaDaz48 Then explain how they got the renumeration so wrong. Those companies are some of the worst managed companies in existence, and Telstra is virtually government.

• 
  Nicole Kennedy 🇦🇺 (@kennedylnicole) reported 12 minutes ago

  @Telstra I have requested cancellation of a service on four separate occasions, yet continue to be charged multiple times. This morning your chat team again asked whether I wish to cancel it. Please confirm the cancellation under reference 130242508 and address my complaint 136862308 at your earliest convenience. Thank you.

• 
  There’s Only One Jezza (@StandMeOver) reported 13 minutes ago

  @Ausbobsmit And she’s as dumb as ****. Watched the Telstra 000 enquiry and she couldn’t even get the Telstra CEO’s name right. Any wonder these senate enquirers aren’t worth the paper they’re written on. As for actions post them, wipe my arse with them as the majority are forgotten.

• 
  Brent Hodgson (@BrentHodgson) reported 15 minutes ago

  @DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"

• 
  Ben 🇺🇦🇦🇺🚴 (@thecattery) reported 17 minutes ago

  @22thinkinggirl Gabby Gabby Who was in a massive WhatsApp exchange with Anthony Carbines who I was sitting near at the footy ~2 months ago, I thought wtf is this about. Was the week of the Telstra V/Line outage.

• 
  Ray G Kosanjic (@kosanjic) reported 21 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.

• 
  Roller D (@RollerD3) reported 24 minutes ago

  "Something went wrong" @Telstra The biggest POS company in Australia. Its Mind boggling how **** the sim card activation process it. ******* useless.

• 
  John Maunder (@john_lyndondale) reported 26 minutes ago

  @MrRexPatrick Am amazed you have internet access, must be Starlink?? One of my gripes travelling out there is when there is a Telstra signal, but being on their network with another provider and it does not work.

• 
  Humanitarianella (@BecauseImElle) reported 26 minutes ago

  @myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  Jilly (@MssJilly) reported 30 minutes ago

  @SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.

• 
  Paradoxa (@Paradoxa18) reported 30 minutes ago

  @Telstra AI or human? There are known outages only restored the other day now out again Getting a credit for it so you know it's real Reported via outage page Monday night neighbour reported too Your reply facile & unhelpful

• 
  ろーら 🪷 (@rollablazer) reported 31 minutes ago

  Telstra, your 5G modems do not tell the truth. Your service is down and the modem is green. @Telstra

• 
  Krutopimages (@JOHNKRUTOP) reported 34 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  XPRESS (@Xpress_24_7) reported 34 minutes ago

  🤖 𝗕𝗥𝗘𝗔𝗞𝗜𝗡𝗚: Telstra paid CEO Vicki Brady $6.8m after a nationwide outage; 20% of her bonus was docked but she still got close to $7m. Govt to introduce laws forcing tech platforms to pay for Aussie journalism: at least eight deals to acquit; 200% offset for SMEs. Source: The Guardian What happens next? Follow and like for more. #Aus #Tech #Media

• 
  Brett Cousins (@BrettWCousins) reported 34 minutes ago

  Boarded the Spirit of Tasmania Monday. Departed 6.45pm. Surging deep into the blackened waters of Bass Strait about 8.45, I lost the @Telstra network. It bravely held for 2 hours of glorious sea going connectivity. So why can’t I get a bloody #Telstra signal in #Elwood?!!

• 
  Meg Coffey (@TexanMeg) reported 35 minutes ago

  Hey @Telstra I still have no service. Any chance of a human, anywhere, that might be willing to help your paying customer?! Stop the chat bots. Employ humans.

• 
  Kråke (@Kroke14) reported 35 minutes ago

  @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

• 
  Dane Trethowan (@grtdane) reported 36 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

• 
  afraid_au (@afraid_au) reported 38 minutes ago

  @LmDread @tarkov Telstra appears to have stabilised for Sydney. Which servers are you having issues with, and which ISP are you with?

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 39 minutes ago

  Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

• 
  steve hearne (@stevehearne7) reported 39 minutes ago

  @DHughesy Howard and Costello sold telstra and our gold reserves at rock bottom prices, that is how they started the future fund, you brainless **** ****.

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 45 minutes ago

  @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 45 minutes ago

  if you’re considering a mobile/internet service provider, stay away from @Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  Nathan ***** (@NathanOrgan) reported 46 minutes ago

  @grok @RositaDaz48 Telstra lmfao!! Charter Hall? lol Langdon capital? Are these people able to understand public service and the true value of work? I doubt it.

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 47 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  M.E.G #DavosSafe (@bvst7dxxpk) reported 53 minutes ago

  So Southern Phone has been taken over by “Energy Telco” Those of us on its Telstra based service told goodbye. Over 30 people in NSW have apparently lost their jobs. Contacted call centre to check my options, gave up because foreign accent at the other end was unintelligigible.

• 
  Australian 🧡 (@ozcrimenews) reported 53 minutes ago

  @ABloke23180 Lol ... i vaguely remember that too, a reform of all reforms to shift to a consumption based system of taxation. wasn't the sale of CBA, QAN, Medibank, Telstra supposed to pay down our national debt?

• 
  Andrea J (@AndreaJ_Oz) reported 59 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.

• 
  cello (@cello721490) reported 60 minutes ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!