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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 44% Internet (44%)
  • 34% Phone (34%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Rockhampton, Melbourne, Cook, Adelaide, Perth, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, and Maitland.

CityProblem TypeReport Time
Sydney Wi-fi 10 hours ago
Rockhampton Internet 11 hours ago
Melbourne E-mail 14 hours ago
Sydney Internet 1 day ago
Melbourne Internet 2 days ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • AuFrau4655
    Frau (@AuFrau4655) reported

    @1234jscot @Rainmaker1973 They can. In Australia my company phone is on Telstra Business. I have never received a single spam call in the many years I have had it. My personal phone on a cheap network on the other hand....

  • squirtlesma
    AlloAllo (@squirtlesma) reported

    @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

  • aussiewongm
    Marcus Wong (@aussiewongm) reported

    @rainbowdefault @AJAllchin @Telstra And an upside of this is there is now an unpaid army of people testing whether the payphones are actually still working, rather than some poor chump in an emergency getting stranded.

  • kanethesaint
    kane (@kanethesaint) reported

    @eevblog If you turn on Data Roaming when in Vodafone, in areas where there is poor coverage, it will connect to an Optus tower to fill the gap. This only works for Vodafone and not Optus or Telstra.

  • eevblog
    Dave Jones (@eevblog) reported

    @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

  • HonkyTonkyHawks
    HonkyTonkyHawks (@HonkyTonkyHawks) reported

    @mjonc43 @tommorris32 Telstra and champion data don’t control the cameras at the ground you ******* idiot.

  • SimonCotter62
    Simon Cotter (@SimonCotter62) reported

    @stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help

  • aussiExau
    AussiEx.au (@aussiExau) reported

    Phone bills are about to bite harder - Optus, Telstra and Vodafone have told customers mobile prices will rise soon, squeezing household budgets across Australia. First, the hikes are being driven by higher network and operating costs, inflation and ongoing 5G investment, and will hit both postpaid accounts and some prepaid users. Second, timing and scale differ by provider - some increases take effect within weeks and could outpace general inflation, so expect clear monthly impacts. Third, consumer protections are limited - check your contract, know your exit rights and review small-business plans. Act now: compare plans, contact your provider for options and escalate to the Telecommunications Industry Ombudsman or ACCC if you need help. #Telecoms #CostOfLiving #Australia

  • RayzSkieyWalker
    Sifu Strider (@RayzSkieyWalker) reported

    Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

  • jagjetfly
    jagjetfly 🐎🐎 (@jagjetfly) reported

    @Mr_Fanta_Pants @Telstra Why did she switch? Aren’t Southern under Telstra, the problems would be the same. With all the issues I had with them at work and home I dumped them 34 years ago. They still think they’re a monopoly.

  • whateveryeahnah
    Icanhaveaopinion (@whateveryeahnah) reported

    @Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest

  • TasTurboChook
    TurboChook (@TasTurboChook) reported

    @telstra why is your mobile phone coverage in Hervey Bay QLD so poor?

  • XCorpHub
    XCorpHub (@XCorpHub) reported

    🚨 Telstra, TPG telecom clash with Musk’s SpaceX over Starlink spectrum guarantee Australian telecom giants Telstra and TPG Telecom are urging the government to hold competitive auctions for satellite-mobile frequencies instead of granting SpaceX guaranteed priority access for Starlink’s Direct-to-Cell service. They warn that such guarantees risk market concentration and could lead to higher consumer prices. SpaceX has cautioned that without assured spectrum through a direct network licence it may withhold full deployment of the service in Australia. • Telstra and TPG stress the need for multiple satellite providers and diverse commercial models to promote genuine competition. • The outcome will influence connectivity expansion across remote and regional Australia where traditional networks fall short.

  • WhitbyMeg56611
    Meg Whitby (@WhitbyMeg56611) reported

    @lowlandsapien Off subject a little, there is one that runs down the Big Jack. It's not connected to Telstra but very handy in a bad flood to get the road mented quick.

  • deedledodedum
    parasocial relationship detector (@deedledodedum) reported

    @odden56 @thedose__ Telstra is awful, Australia has some of the worst internet speed for any developed country.

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • tony_chatham
    Tony Chatham (@tony_chatham) reported

    @analyticflying @Optus I switched from @optus mobile to Woolworths who use the Telstra network. Considerably cheaper but much more reliable.

  • devalara44
    Tweety Bird - check all Bots (@devalara44) reported

    @TheNoisyTrunk @SenatorSeanBell This numpty claimed that the DV policy at Telstra was "anti male".... in a Senae Hearing. A policy to protect women from violent men using a carriage service to abuse and intimidate !

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Ok apparently Aussies getting connected to Ohio servers are getting dropped and having issues across the board @iRacingSupport @iRacing if you could have a look at it please? PS I'm sorry Telstra pls don't throttle my internet

  • DFactualists
    Aussie Diana S 🇦🇺 (@DFactualists) reported

    Bloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.

  • BhagsNStonks
    BhagsNStonks (@BhagsNStonks) reported

    @disco___cat You can use boost mobile which is Telstra though a little cheaper. I'm with Vodafone now and yes you do notice the service drop compared to Telstra

  • oliverjanik
    Oliver J (@oliverjanik) reported

    @loftwah I will never understand people who stay loyal to telstra or Optus

  • Aussie_Anzac
    Brett Phillips (@Aussie_Anzac) reported

    @Telstra what the hell is going on with the mobile phone infrastructure in the Coonamble area? For over a week now, havent been able to have a complete conversation with my Dear Friend. Keeps dropping out. Its the 21st Century for smegs sake! Get your **** together!

  • lord_tizza
    The Lord (@lord_tizza) reported

    And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

  • Inferno357
    Pepehands (@Inferno357) reported

    @Mark49438347 @PubRockVersion Telstra is required to operate payphones as part of the Universal Service Obligations, except they're now free because they can't be bothered fixing them everytime some some bogan smashes open the coin box.

  • met_oshi
    MetOshi (@met_oshi) reported

    @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change

  • KeY094795550771
    Ke Y (@KeY094795550771) reported

    @grok @DanBig9953 @grok I don't know what Telstra or spacex event. I don't follow much about that event, I don't drive, never have a driver licence, pay little attention to cars

  • TeoMorabito
    Teo (@TeoMorabito) reported

    I just found out RCS (rich communication services) isn't available in Australia thanks to @Optus @Telstra @NBN_Australia WTF seriously

  • Rusty_times
    YehYeh (@Rusty_times) reported

    @markbouris Would of had a national broadband network years earlier if Telstra wasn’t sold off. The fire sale PM

  • galumay
    Ricky🏄🏼‍♂️🦋 (@galumay) reported

    @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.