Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Maleny, Melbourne, Adelaide, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Maleny |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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bridget boson
(@bridgetboson) reported
@Telstra It's off!!!!! Its been off all afternoon. Its more surprising when its actually on these days. Yes it is, most of this month data has been unusable. Do you actually read my tweets? Forget it, you don't help & you didnt help the other day either. Go back & read them again!!!
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ramona quazzola
(@r_quazzy) reported
@snowycats @MikeCarlton01 @LittleCrow777 Ive got an issue with Telstra account. Sorting it out by phone is impossible. My husband tried chat site or whatever they are called which was utterly useless. I will have to brave the shoppers & go into one of their shopping centre retail stores. If not it’s a letter to CEO.
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Jack Isaac
(@jackisaacwise) reported
@alexmakin @Haydenfreedom Then when they say they don’t really deal with that tell them yes they do I wrote war and peace to Telstra re an NBN issue four months nothing wasted hours once the TIO complaint was up problem sorted within five days Telstra are the pits.
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Up In Smoke.
(@_huwwy) reported
Has @Telstra exploded or is it just my problem?
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OldMan
(@G31415926535897) reported
How long are we into transition to NBN and @Telstra & @andy_penn are still battling to make it work? Speed drops 66%, landline is unstable & customer service poor. “Wait 24hrs for the order to complete & devices to sync”… what nonsense… who should I move to? Penn is full of it.
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Michael Dimoudis 👨🏻💻⚽️
(@dimoss) reported
@decryption Great job! Only yesterday I tried to change my email from various orgs to receive bills at a different address. Telstra flat out error’d out. Online chat person said they’ll get back to me wtf! AAMI & SEW I changed my email, but my login creds still remained as old email 😠
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Andrew Birmingham
(@BirminghamAg) reported
from
Sydney, State of New South Wales
Hey @Telstra your contact centre is awful.
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Mitch Robinson
(@MitchRobinson_) reported
from
Melbourne, State of Victoria
@bkubel That’s Telstra, did #StayHome March last year then #StaySafe most of the last year or so, and updated to #LetsVaxx around like June. So far as I know it’s on all phones they support
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💦💧Sally Edsall
(@SwimSallySwim) reported
@JennaPrice I sacked Telstra and went to Optus, then sacked Optus and wish I could sack Telstra. AGAIN. Our wifi is down for the second time in a week.
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Maria
(@onmypontoon) reported
@Telstra Telstra my online account was totally deleted when I asked to cancel my direct debit? I spoke to your chat team last night they had no idea. I just called to complain & told it will take 7 - 10 days. I need access to my account. C/c have no idea.
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Bahdibah
(@Bahdibah) reported
@Telstra This is of a much larger scale and requires more immediate attention and the app is for pits etc not for larger scale damage to exchange buildings
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dawn lambie
(@avava45) reported
@Telstra am needing a grandchild (interstate now) to help me, but now it is you I have to ask
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Nigel Beelitz
(@nigelbeelitz) reported
@pjolley19 @Telstra Only 10km’s out, that’s disappointing. I was really hoping the Covid shot was going to help, I’ve had both mine and still havn’t seen any improvement.
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01101010 01101111 01100010 01110011 01110100
(@jobsts) reported
@masericha The double (flat) cable is Telstra Landline, the round cable is Optus HFC - both useless. This looks more like "some guy" (speak non telstra/optus) pulled them down and tight them to the pole.
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Bahdibah
(@Bahdibah) reported
@Telstra Well I have spoken to this team regarding this and was told explicitly that they do not log these and can only be done on the app. I have accessed the webform and again this does not cover it so I will leave it go as is. If you want more details on the issue and a contact can dm.
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Mattitude08
(@mattninness) reported
You have to be a special kind of idiot to work in the @Telstra call centre. Absolutely terrible service, no idea, just follow a script, no interest in solving a problem or helping #terribletelstra #telstra
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Leanne Windsor
(@jervisbaygirl) reported
@Telstra No case number, ever. Just the same empty words and promises every time we call. We are paying good money for a service that is well below par. Our upload speed today was 5.53 mbps. We are paying for 50. It’s never been above 20. Unbelievable!!!
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Christopher Devereaux
(@DevereauxChris) reported
@VodafoneAU Already made multiple calls to Vodafone - was bounced around aimlessly and informed there are no options to help us. Staying with @Telstra for a new iPhone. Terrible experience. Guess you need a 7-figure income to sign up for a $40 plan with @VodafoneAU.. Ludicrous.
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Hayden
(@Haydenfreedom) reported
I’m going to top off my day by speaking to Telstra about issues with my nbn. Pray. For. Me. 😩
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Fynn 🐺✨
(@FynnWereShep) reported
@RallexRingtail @big_leviathan Telstra providing good service ******* pipe dream
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BadGeoBec
(@BadGeoBec) reported
I’ve finally voted with my feet and signed up for a different internet service provider and am consigning Telstra to the bin. Call me idealistic but I’m hoping this will mean the internet works again in my house
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John Vilnis
(@JohnVilnis) reported
Damn, my internet went out completely about an hour ago and not looking likely to return soon. ISP help desk is closed at 3am and no other access to tell anyone about the problem. @telstra is not looking good right now. Even my cable TV is out.
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MMKreasionMM
(@BlknWhtKat) reported
@dsr150250 @Tim_jbo Don’t think we ever knew or cared where electricity came from &we never wasted it. We never had the multitude of electrical devices & technology to throw away or continually upgrade. Our phone lasted 40 years & still would be usable but Telstra removed the infrastructure
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Bahdibah
(@Bahdibah) reported
@Telstra No this hasn't been lodged, the people on the damages line, although advised, have not logged this and told me the only way It can be done is via the app. The app does not support this damage type and anything urgent is referred to the damages line. Was offered a 48hr complaint
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Bile Ghoul #TransRightsAreHumanRights
(@bpphantom) reported
@JohnVilnis @Telstra Uh-oh. That never ends well. Here's to a swift resolution by the engi's.
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bridget boson
(@bridgetboson) reported
@Telstra Telstra rural/regional mobile is a joke. There's brilliant mobile service in the third world. I don't understand how Telstra manages to make it so unreliable, unfit for purpose, badly administered & expensive. I have 2gigs left on my internet & 100's on my mobile I can't use!
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CrynBrian Peter Hudson
(@crynbrian) reported
@JoyceRheen Telstra us the Only one I have a dealing with on this list,never do Macca's
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𝙃𝙔𝙋𝙀𝙍☢️ #TryYouTube
(@HYP3RSTRIKE) reported
@_Food_Ninja @TeaMan2077 @AGL To be fair, retail providers have next to no ability to guarantee service for VOIP as a replacement to traditional PSTN services. If it's a PSTN service, it's reliant on Telstra and their techs fixing the service because the lines are rented via Telstra Wholesale.
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Taleen Shamlian 🧜🏼♀️
(@TaleenShamlian) reported
@TheKouk I was at Cw’th TSY in 2000 when we were considering CGS market given Telstra proceeds and fiscal position was paying off gross debt. Options were to shut it down or combine it with semis to keep it liquid? Not sure when we will ever be in that fiscal position again 💰 💴 📉
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Nigel Beelitz
(@nigelbeelitz) reported
Hey @Telstra what was going on with your mobile coverage north of Lameroo today? It was rat ****!