Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Adelaide, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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❤️ Rain Morgan. ❤️ Geelong Sept 28-30!
(@RainMorgan33) reported
@pleasant_danger @SilkLabPhoto I’m having some Telstra issue and i cant recieve or make calls. 🙃🙃 Ugh no that sucks!
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Lu
(@LuReddecliffe) reported
@Telstra mobile network outage in Mentone, 3194 for at least 2hrs. Despite the fact your website claims no outage.Our an hour wait for customer service messages reply. You know you have a outage issue. Why can’t your website reflect correct info and updates?
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Punarjit Singh
(@PunarjitS) reported
@Telstra you’ve a terrible new customer experience. I ordered NBN 2 weeks ago after much hassle it’s still not active. Now I’m trying to order iPhone 14 and I cannot verify my international passport ID. Just horrible CX.
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❤️ Rain Morgan. ❤️ Geelong Sept 28-30!
(@RainMorgan33) reported
@BettsyBoop3 @Telstra Its been fixed! Also resetting network settings helped
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Guru Schmoo
(@guruschmoo) reported
@Telstra your system is down. Why are there no updates online? Even went into a Telstra shop and they can’t find any detail. Please make updates online quicker thank you
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Guru Schmoo
(@guruschmoo) reported
@Telstra Staff member at Telstra store in Brunswick had same issue with personal phone but not business phone!
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Tommyboy
(@Tommyboytown) reported
@drcarrot98 @Optus @Telstra Telstra is really bad for customer service, the worst, Its a pity cos Optus has good customer service. Reputational damage big time
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Matt Gillard
(@mattgillard) reported
I went with voda as I have an Apple Watch to feed. But I will get a 12 month Aldimobile sim for my iPad mainly to have redundant network data coverage. I will still be paying much less than the Telstra price hikes over the past year.
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Gethin Davies
(@GethinDavies74) reported
@Telstra I just bought 2 yagi antennas waiting for them to get here. I live 3 kms west of Kulin where tower is , my phone signal goes from 1 bar to 3 my WiFi 2 WiFi routers keep kicking of line. I msgd Telstra last week and got told to check my black spot on your map got 2 black spots
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Ipassedduhwindy
(@Ipassedduhwindy) reported
@Telstra I've been told a case manager SHOULD call me back today but after being told I should recieve a callback a couple days ago and never getting it I don't have much faith in that.
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Rose Roberts
(@drcarrot98) reported
So who is everyone switching to now that @optus has exposed its customers to identity theft. Have been a both a private and business customer for years but not anymore. I won’t use @Telstra either due to their poor customer service so what are the other options. #OptusHack
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Gavilarr 🍸☮️🏳️🌈🏳️⚧️🖤💛❤️
(@GavinWakeupint1) reported
@drcarrot98 @Optus @Telstra I'm in the same boat. They all stink. I took Vodafone to the ombudsman a decade ago and I also left Telstra nearly 20 years ago for their appalling customer service. And the way that Optus has behaved after the fact is utterly disgraceful & unforgivable.
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Guru Schmoo
(@guruschmoo) reported
@Telstra I hope you will be offering compensation? This outage is costing people lost earnings
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Ashwagandha Forever
(@GordyPls) reported
@kcarruthers @RachaelHasIdeas Telstra were playing with the idea that because most everyone has given them 100 points of ID, they could set up a verification service for other businesses to identify mutual customers. Dunno if it went anywhere.
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Ed ****
(@EdHore) reported
You can't make this **** up... @Telstra is incompetent
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Gethin Davies
(@GethinDavies74) reported
@Telstra My brother who is a few kms further had same issue but he left because it too unreliable. He went with Musk's mob. I went through my whole system last night just to get it to work finished at 3am it was off again this morning when I got up
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Rich Haby
(@RichHaby) reported
@Telstra @brentcostelloe Just went into my telstra business store. They said it's an outage but not effecting all people....
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Ed ****
(@EdHore) reported
To all those that DMd me on the weekend about their issues with @Telstra - I have lodged 4 complaints to this time on the items discussed. Let's see how they go before I approach @Channel9
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Mia “Jordan Clarkson fan” Lastname
(@themiasandrist) reported
I think the worst thing about this whole Optus **** is that Telstra are doing a full Bradbury
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JON DEE (JonDee.com)
(@JonDeeOz) reported
@Telstra you have cut off my mobile phone as I cannot access my account to pay my bill online. Why will you not let me pay the bill so I can get my mobile connected again? Your suggestion of me doing a two hour round trip to a Telstra store to fix this is not an option today.
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Ed ****
(@EdHore) reported
@Telstra = Total Incompetence Finally got someone on the phone, he goes to get an answer - call drops out. 84% on battery - 5G connection. Come on Telstra - get your **** together.
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Zach Traynor
(@traynor_zac) reported
@7NewsMelbourne There's a strong clause for service cancellation arguing gross incompetence and bringing the service agreement into disrepute so ALL customers of Optus should do this. Won't save our data unfort. I sub managed to cancel this morning and move (back) to Telstra...
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potato man
(@boggeley) reported
telstra make it very hard to order a thing that you want on their website. seems like the worst time for this to happen with millions of prospective new clients jumping ship from optus
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decryption
(@decryption) reported
@mattgillard TPG (Vodafone) and Telstra are working on a roaming setup, so they’ll share huge chunks of their network. Waiting on ACCC approval. It’s good as Voda suck outside metro areas.
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Gavilarr 🍸☮️🏳️🌈🏳️⚧️🖤💛❤️
(@GavinWakeupint1) reported
This #Optus fail really does highlight the shocking standards of customer service in the Telco industry as a whole. It's difficult to imagine Vodafone & Telstra handling the same situation any better. The big 3 are all prolific in treating their customers like ****.
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Lu
(@LuReddecliffe) reported
@Telstra I’ve received a text after contacting Smart Troubleshooting which says I don’t have an initial fault. Yet I’m still unable to make or receive calls. Your outage website still isn’t up to date either. Is there any ETA for this?
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Jeff Laycock
(@jeff_laycock) reported
@6PR @6PRbreakfast But so what. What's the worst that can happen? No one going to die. I get around 5 spam phone calls everyday and Telstra haven't (think) had their data stolen
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Justin Nation
(@JustinNation6) reported
@Telstra pay $150 a month for a plan that 4 g and 5 g won't even let me make calls on. Have to do it in 3 g and you think you wanna shut it down when most places I go to its the only one that always works. Joke
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Gethin Davies
(@GethinDavies74) reported
@Telstra Yep Kulin WA it's about 3 hrs east of Perth I have a MR2100 & the earlier one in 2 separate rooms both cut out. I also spoke to someone and Newdigate fieldday about it. The black spot is about 20m from my house north side and other is about 2 kms further towards Brothers Kulin W
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connor
(@Connsole) reported
Yeah sick, @Telstra do you guys have any good offers at the moment? This @Optus breach is a bit poor form