Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 14: Problems at Telstra
Telstra is having issues since 10:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
||
| Sydney |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Strathmore
(@markstrathmore) reported
@Telstra Thanks Dan, still down this morning but I am on backup and Telstra has texted to say that they are adding additional data to the backup whilst they work on NBN. So Telstra are aware of the issue now which is good news.
-
𝐀𝐥𝐞𝐱
(@UGhillie) reported
My @NBN_Australia connection has had issues for nearly a month now; after 10+ @Telstra support calls, 4 24hr monitors, 2 modems, 2 modem resets, 1 nbn box reset, and a box->wall cable swap, with other troubleshooting steps I am lost. I don't know how to proceed. What do I do now?
-
Sarah 🦢
(@griswoldswanfam) reported
@Telstra unbelievable you tell me to chase a payment made via BPAY when I’ve provided you a receipt number. I am tired of dealing with inept customer service people that you employ.
-
Scott Valentine
(@S_R_Valentine) reported
@Telstra your service is so bad today, I'm embarrassed to be a shareholder, how long does it take to replace a faulty phone, don't make me change to another provider!!!!!!!!!
-
Melanie Mollison
(@melaniemollison) reported
@Telstra day 5 still no internet, no Foxtel and no home line and only 3 G on my phone. Not the service I pay for. Super disappointed
-
Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@BMcSport @Telstra :( am the same as you, our usage is low but essential, common sense logic and loyalty was shown. Now I get forced onto plans that are let me make unlimited calls that I never make and get extra data I don’t need for double the price, so stupid. Good luck mate
-
Lynda Lee
(@Leel06Lee) reported
@Telstra Can`t Take anymore - changed my mobile plan put bill up I Can`t even ph 1300 or 1800 nos! I can`t Handle the net! Noone to help me - Still have Buzzz on landline! can`t Hear properly! AGL did same! GAS Demand$$ for NOUGHT! I`m up **** crl w.Out a paddle! so fed up
-
Melanie Mollison
(@melaniemollison) reported
@Telstra Sven day 5 no Internet no Foxtel and no home phone. Not the service I pay for.
-
Richard
(@dickster1907) reported
@LukeHolmesby Bit of a nightmare on Telstra TV. By far the worst of the streaming apps. @kayosports_help how bout one app for Kayo, Binge & Flash? Stan can manage that without any issues.
-
𝐀𝐥𝐞𝐱
(@UGhillie) reported
Do I just go through Telstra complaints? Swap provider & hope their support is better? Contact the ACCC? The TelCo Ombudsman? Hire a contractor & find a way to charge it through to my ISP? I've never gotten to this point before. FWIW the support team have been polite and patient.
-
jane hansen
(@janehansen2000) reported
@Telstra promised to reduce bills due to not providing a service during the floods ( mobile or internet) .. guess what? They charged full amount. Guessing it’s not just me
-
Ritch
(@Riiitchh) reported
@Telstra As I have repeatedly said, neither website or the app work. Never mind, you have just lost a customer as it really shouldn’t this difficult
-
I`m NotMikeEditz
(@M1K3Editz) reported
@Telstra When we were on ADSL2+ for those few weeks after the technican manually swapped our port in the exchange to ADSL we did not have these issues, however when Telstra forcefully reverted us and stated that ,,ADSL2+ is not available in our area at this time'' multiple times (2/3)
-
Ritch
(@Riiitchh) reported
@Telstra As I’ve said the app dosent work. I don’t understand why this is so complicated I literally just need a replacement sim sending? I can add my housemate to sign for it no problem
-
🏴☠️ A Crappy Pirate 🏴☠️ ahaha killer go BRRR
(@crappy_videos) reported
@JonesHowdareyou @PRGuy17 ahh, so they've moved on from howard's "i can assure you" dogwhistle that whatever he said immediately after it was a ******* lie (eg "i assure you that we'll never sell telstra / never sell more than a third of telstra / never sell more than half of telstra")
-
dean felton
(@deanfelton9) reported
Home internet down. According to @Telstra outages page, has been down since 1.47pm last Thursday. How is this acceptable? Is the problem that big, or is no one working over Easter?
-
Kevin
(@kaddude) reported
Hey @villagecinemas I’m trying to book tickets via Telstra Plus and it’s failing at your website. Can you fix it?
-
Mrs M
(@MrsM_Tish) reported
@Telstra I would like the new technology modem, that’s how Telstra could help. Loyal customers get left behind it seems. With Modems nearly 5 years old.
-
Angie Bee
(@AngieB5) reported
@Optus That’s YOUR job. It doesn’t matter. We are switching to Telstra or anyone else. Someone who’ll take this seriously and help.
-
Scott Valentine
(@S_R_Valentine) reported
@Telstra thanks for placing me on hold and cutting me off, great customer service!!!!!!!
-
I`m NotMikeEditz
(@M1K3Editz) reported
@Telstra As I`ve stated many times it`s nothing to do with our local network/local devices etc. We have had a lot of technicians come to our premises and test and it`s an issue with the Telstra lines not anything on or in our premises
-
I`m NotMikeEditz
(@M1K3Editz) reported
@Telstra As I`ve stated many times it`s nothing to do with our local network/local devices etc. We have had a lot of technicians come to our premises and test and it`s an issue with the Telstra lines not anything on or in our premises (1/3)
-
nick s
(@NickStanleyCEO) reported
@Telstra It’s not localised to me Phil and @Telstra - it’s a community wide issue experienced here and in a number of other regional centres which is due to inadequate and undersized infrastructure
-
Ellena Morse
(@mawso1) reported
@MikeySlezak I lost my 94 day streak when the optus tower died, I switched to telstra, but my old phone didn't read the new sim and I had to get a new phone. In better news, it only took three weeks for optus to fix the tower. (Rumours were saying June for parts!)
-
Ritch
(@Riiitchh) reported
@Telstra I need to re order my Aussie SIM card. I’m in England so can’t call the number and the app won’t work (just says page unavailable). Please can someone help (and not direct me online or on the app because their both **** and im going round in circles)
-
MINT
(@MintThe1st) reported
@smasicorn Suffering from Telstra being down for awhile
-
Steve
(@pagedowner) reported
@TJustalex Take some phone calls for Telstra when the internet goes down?
-
Andrea Walker
(@awalker007) reported
Telstra 3G network has been shut down in my area to make way for 5G - 3G network is being turned off Australia wide by mid 2023. Some areas are starting to disappear earlier than this time line - Why?? Europe still allows access to 2G!!
-
Gary FitzGerald
(@gjfitzgerald) reported
3 countries in two weeks using a dual Sim phone, Cambodian, Singapore, Malaysian service no problem swapping cards in and out. #Telstra won't register on the networks can't get SMS despite paying for it!!! Australian's need to wake up the place is buggered SFA works
-
I`m NotMikeEditz
(@M1K3Editz) reported
@Telstra Hi Tori, I ran the test via the link you gave, no issues found first step so did the troubleshooting further (with restarting the modem etc), stuck at 10% testing line connection - reloaded page, still stuck at 10% line connection. Service has been terrible all day