Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Geelong, Sydney, Brisbane, Adelaide, Townsville, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra, Rosalie Plains and Quirindi.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Geelong |
Wi-fi | |
| Sydney |
Phone | |
| Brisbane |
||
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@BHustwaite Telstra has been trying to make me swap over for two years but I don’t want to as I have cable internet which has mostly been great and it’s fast. All I hear is how crap NBN is, so I was happy it got delayed 🤪
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🐝 Lady Jessica of Nowhere 🐝 Storyteller Trash 🐝
(@JeskaWillow) reported
Hoooooly ****. Legit just got left on read by the Telstra messaging service. Probably because I opened with wanting to cancel a service. ******* Telstra, man. So over this ****.
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Aaron Scott
(@wifidownunder) reported
@scottdoorey @Telstra Why not. We both know it will get blamed by Telstra tech support 🤪
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JAMOPMS
(@JAMOPMS) reported
@Telstra How come someone can turn in International Roaming and increase my data to 80GB but when I ask you guys to help, you keep hanging up on me. Like someone just spoke to you to increase it but you're not available to fix it?
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☂ Newcastle Guardian🇦🇺
(@NewcastleGardia) reported
@Shirley56733062 Optus here too for years now, after a lifetime previously with Telstra. Posted this to alert all the poor Telstra suckers, what was going to be happening to them.
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Erin Grace
(@ErinGraceAuthor) reported
@Telstra No there wasn’t which is why I tweeted you. I am trying to get a credit for the days without service but can’t actually speak to anyone.
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Dan
(@danmuller1) reported
Hi @Telstra why do you continually mess up my accounts? I literally can't find anyone to help. With over 50 services and my company NEEDING internet use I think it's in your best interest to sort this out tonight not tomorrow. If you can't help me you can say goodbye
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Joshua Lacey
(@LaceyJoshua) reported
@Foxtel Ok thanks my foxtel is through Telstra will that be an issue?
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Just Mr Jacob
(@justmrjacob) reported
@JagerLizard @nzherald Or you could have pitched it to DXC, Telstra Health or GE Health, HealthShare or Alliance and they would have bought it off you for $5 mil and it becomes their problem.
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Bruce
(@BruceBol) reported
@andy_penn 8 hours of trying to get connection for 89 year old with existing account and Telstra want employment record, credit checks, internet prefs, sms.... crazy crazy crazy worst service of all large companies
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Georgina Manos
(@georgina_manos) reported
@Telstra Hi Ollie, everyone I speak to at Telstra gives me conflicting advice or tells me to speak to someone else. Basically, I need to get a Telstra onenumber but no one can help me with that. There’s no barring on the account. There’s no way I can apply for it on the Telstra app.
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Ian Fletcher
(@Kumbiland) reported
@danmuller1 @Telstra Telstra totally suck mate put up with there bullshit for over 5 yrs then finally woke up and pissed them off and have never looked back
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Tony F White
(@tonyfwhite) reported
@MarkTossell @Telstra Yep, the business my wife works for us taking their phones elsewhere after the phone lines became scrambled and Telstra could only fix them for 48hrs after many hours wasted going over the same things time and time again.
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t
(@phantastictung) reported
Jb hifi is havin a promo with Telstra and somehow I got $400 off an outright phone... wtf
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM.
(@vmainard) reported
@bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.
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Matho
(@MathoInc) reported
@kipstergull @Telstra For a communication company they are pretty ******* crap at it.
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Kipplegull
(@kipstergull) reported
@MathoInc @Telstra Aye. You can be good at what you do, or you can be crap at what you do. They, obviously, choose crap. I find that very disappointing.
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humphrey hollins
(@HollinsMrhump) reported
AMP and Telstra have performed so badly as exposed on the ABC tonight. TLS slumped to less than $2.84 in the GFC. I bought 20,000 in a hotel room in Battambong at $3.06 in 2011. Sold at $6.90 in 2017. Poor TLS self funded retirees. Sack the board you old fools.
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Jo Horne
(@jobee_71) reported
@MichaelJSky @KrystleRSky @r_nd_rgh Yeah but I think you'll find tech wise we're in the same one. But don't quote me on that. I just had to help organise new phone lines - have had enough of telstra for now... Guessing it's not far off though.
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Muhammad Qaiser
(@mqaiser2) reported
from
Melbourne, State of Victoria
@Telstra my sim is not able receive or dial a call. Plz help.
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Kipplegull
(@kipstergull) reported
@MathoInc @Telstra Yeah but i got nothing against her, horrible job dealing with pricks like me all day because the management who should be managing stuff don't give a **** eh - same old story
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Patrick
(@pblake) reported
@Telstra Hi Ollie. As in the thread above, it's been six weeks since my sister's phone was destroyed in a Telstra shop fire and yet her case manager (and their manager) are not contactable, so she just wants the issue resolved quickly and efficiently.
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Invest in social capital
(@AnnieGardener3) reported
@ColinKi02276809 I hope he doesn't intimidate her like he did the Telstra CEO. That was TERRIBLE to behold.
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iGlenn McDonald
(@Glenn_SoilAgro) reported
@lyndonmickel @Telstra Was told once that it is to do with the power supplied to the tower ($$$)... and that it can be remotely turned up/down based on the level of demand/complaints
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ShortiiJem 🇦🇺
(@shortii_jem) reported
You know your desperate for internet when your tempted to move back home just for the speeds and solid connection... I may have just resigned my lease but I'm so tempted to move #internetsucks #nostreamspossible @Telstra your netgear router sucks!
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Ima Malaca
(@ImaMalaca) reported
@Telstra You can’t help yourselves yet alone any customer. Profit down, customer loses up, Suppirt sucks as much as your business model.
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Patrick
(@pblake) reported
@Telstra Hi Tom and co. My sister has still had no luck. She really wants to escalate her complaint, but had no luck over the phone today, as neither the case manager nor their manager are contactable. Coudl we reallocate the case to someone more senior?
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💧rabble rouser
(@mrl58) reported
@Telstra Thank you. If you have a complaint line I would like to bring attention to the very unhelpful rude salesperson my daughter had the displeasure in dealing with. Billie from Forster store.
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rich palmer
(@richp14017710) reported
@telstra I’ve been dealing with your damn chat service for weeks cancelling my account because I have left the house. Meant to be done and reimbursed. Just had your direct debit go through again today. Give me a number I can call with a person at the other end!
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Toronto🍁Sky
(@TorontoSky) reported
@Optus Telstra schedule these maintenance over night never skipped a beat. Mistake switching over try Optus.