Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 26: Problems at Telstra
Telstra is having issues since 12:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 2 hours ago |
|
Melbourne
|
Phone | 14 hours ago |
|
Brisbane
|
Internet | 18 hours ago |
|
Perth
|
Internet | 1 day ago |
|
Sydney
|
Phone | 3 days ago |
|
Brisbane
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robyn Tan (@robyntan) reportedNot that often I support Sarah Hanson Young but her questions about dodgy $30,000 Telstra GPS that failed are very important. Senate committee discussion - GPS hardware & software. The key question should be: Why wasn't the "firmware" updated in the GPS? @ajamesbragg
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@telstra. Vicki whatshername should donate a year or two of her salary to compensate people affected by Telstra’s complete self-serving ****-up last week.
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Susan Peak (@SusanGPeak) reported@Michelle71966 SORRY about 'dad' and tech issues. I feel the same (mind you, I'm probably younger than dad), but we weren't brought up with devices. Also, companies take shortcuts to save cash. Updates and safeguards are avoided. In Australia, telco Telstra has failed us. Put lives at risk.
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peter kenny (@peterke60628957) reported@FetchStep Telstra need to be nationalised. This is criminal, and ********* incident management. All their management should be sacked. For refusing to spend $30K to upgrade out if date infrastructure, its now cost them $30m. And god knows how ********* their vulnerability mgt is!
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Daisy Cutter how dare you (@daisycuttertz) reported@MRowlandMP Who got the cash from 50 billion labour hire MICK Telstra and Optus rolled a nationwide network in 18 months using their own employees get stuffed Mick Big Build 101
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BallPoint (@twitaff) reported@r3tarddownunder @MehreenFaruqi When Telstra was in government hands it was just pure crap, full stop💩
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Muz De Sac (@MuzzaDavo) reported@lagoonki Incidentally, while I was taking my pic on the Yorke, my phone was operating on the signal from the Telstra tower on Kangaroo Island, it's so close.
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me (@Worthbeing) reported@Telstra Nil know outage except when I came back from FNQ the TV was dead, the issue I find is when the neighbouring Resort run by the NRMA have their guests the break down becomes worse, appearing to show the lack of band width,
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John Young (@JohnYoung146083) reported@SkyNewsAust Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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William Hawk (@WilliamOneHawk) reported@SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.
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Joseph Godridge (@jgodridge87) reported@7NewsSydney Good, I’d be happy to see the end of Telstra for their **** service and tip off plans.
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Cdbrown (@BrowntownBrew) reported@CrySlyFly @ialihasaan @Batman2242 Telstra were unwilling to structurally separate to allow the infrastructure side of the business build the new network. Telecom had plans to do fibre upgrades but got shelved when they became privatised.
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twensor (@twensor) reported@ravirockks Telstra: "our controls were not good enough". Understatement of the year? Culture is the problem: minimise maintenance costs & only fix things when they fail - - because customers bear the costs of outage. Telcos need a big lesson in what an essential service means. #auspol
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Red Rivers (@RedRivers994225) reported@AussieVal10 This is easy...I'm on Telstra. In a rural area so the phone doesn't work most of the time except when Telstra messages me to say my data ran out...after only renewing 2 days earlier...so mostly no internet on the phone most of the time either...even though i only use it to listen to pod casts from "conspiracy theorists" ...so i have just started switching it off most of the time anyway ..I highly recommend...Telstra service regionally...overpriced and mostly doesn't work except to "SEND" data ..of course...which i think is what i'm paying for....them to spy on me...LMAO
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AliciaGJ 🖤🤍 (@aliciagjones) reportedWhat is going on with @Telstra in metro Melbourne? Any chance of a support service that can actually fix issues instead of telling us to try again in 42 hours and then conveniently "closing" your chat lines?!!!
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John Young (@JohnYoung146083) reported@7NewsBrisbane Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Tori Oz (@fisk_tori) reported@andrew_thaler @nemagovau They forced me to download data on my phone by cutting my service off until I did.. telstra confirmed it was the " govt"
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John Young (@JohnYoung146083) reported@ReutersTech Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Mark Flynn (@mjfly1) reported@titchashen Yeah, once upon a time a change like this was tested in a dedicated test & evaluation lab that represented the network, including redundancy, but it looks like now Telstra, but hopefully not other critical service providers, don’t bother. Guess they don’t have test staff anymore
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Hello Possum (@PossumHello) reported@AllBiteNoBark88 Do you think the so called Telstra outage last week may have been a deliberate shutdown for upgrading? Think about it.
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Key Phaser (@KeyPhaser) reported@Ausbobsmit @lay440318 SHY was all fired up for the Telstra outage, all fire and brimstone. But we never saw this passion for Bondi.
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Chrissy D 🌼 (@DowseChristine) reported@7NewsSydney Switched to starlink , I love it, no issues and I'm paying less than I did with telstra.
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deirdre ritchie (@deirdreritchi10) reported@OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.
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Maarten 1947 *One Man's Opinion. (@Maarten1947) reportedMaybe a $30Million Fine might make Telstra take it's Corporate responsibility more serious. $30 Thousand Server replacement/ $30 Million Fine shareholders might assume is a No Brainer when it comes down to Common Sense.decisions.
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John Young (@JohnYoung146083) reported@australian Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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No Shenanigans 😉 (@evanste46409034) reported@strangerous10 The Optus CEO fell on her sword after their nationwide outage a couple of years ago. The Telstra head might go the same way. What were they thinking, laziness, or just penny-pinching.
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Max Fowler (@DrMaxamillions) reported@__free_news__ WTF is the green's doing asking questions to telstra?. Hanson can hardly talk or make sense of what she is being told.
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ZettaWire (@ZettaWires) reportedTelstra suffers major outage across Australia, disrupting trains, payments and emergency calls. Network serving 24.9 million mobile services hit by time-node issue; root cause under investigation. #Telstra #Australia
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anthony, underclass prole cat, edwards (@anthony45052793) reported@twensor @FetchStep sadly its totally on form for telstra. remember when a small fire in their chatswood building took out the national SMS network. where i live telstra, nbn, optus and vodafone are all on a 4 hour battery backup, while essential energy schedules regular 8 hour outages.
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Fran McInerney (@franmac44) reported@JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳