Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Melbourne, Sydney, Adelaide, Mallala, Toowoomba, Treeby, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks and Cleveland.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, my experience is only of getting service from utter dimwits, using a broken system. No one can resolve customers' problems. Its service is pathetic. AVOID #Telstra, whatever you do.
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The tree of liberty
(@DanAdamsliberty) reported
@LeeAdamWilshier @Kafwen1 @shravaka Even weirder, Telstra themselves (on their site) is not reporting the outage. So I guess they are covering it up, because third party outage sites, are reporting it. Not telstra themselves.
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Tim Richards
(@Aerohaveno) reported
Pissed off today with @Telstra. For the past few weeks its 4G mobile signal in the Melbourne CBD has been completely flaky, veering up and down and dropping out. Seems to be connected to an ongoing maintenance issue, but Telstra has nothing about outages on its site…
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra The order number is SBS53083396. If you could provide any information that would be wonderful as the customer service team on the app are going around in circles and I am exhausted.
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John Dexter
(@JohnDex02430935) reported
@calebsfavourite @Telstra Spot on. Their service standards are non existent.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, my anger with Telstra must be bad for my health, if not my sanity. Its pathetic service does not deserve your business. AVOID #Telstra, whatever you do.
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Lokesh
(@ItsmeKhedi) reported
I call @Telstra support, the support person is so rude, says that i am lying and how can i have delivery details as they don’t even have delivery details on their system yet
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Emmanuel Tsakiris
(@tsakiris9) reported
@Telstra Order has been unsuccessfully delivered and now @startrack are telling me I have to get in contact with you with this case number to email them to attempt delivery again. I have been home all day and @startrack did not attempt delivery. 42717149 Can you please help?
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sussy
(@physicsfnt) reported
@NovaFNBR @Telstra having trouble connecting my phone the internet
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Andrew Mike Doyle
(@AndrewMikeDoyle) reported
Should be far easier to rectify than this @Telstra. Your MyTelstra app does not work. No callback service. Me chasing up your mistake for three days to rectify is awful customer service. Awaiting refund on the charges you have made
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Daniel Becker
(@DanielB73418926) reported
@RodneyNCulleton …and nation-wide live-stream censorship on Twitter, YouTube etc with “outages” of Telstra service across Melbourne….this truly are the hallmarks of totalitarianism.
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra It was never cancelled - simply stayed in the Telstra system as 'pending', and no one advanced it any further. 4 hours dealing with customer service for someone to realise that the order status was incorrect.
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra This is my first experience with Telstra - I switched from a cheaper Telco under the impression I would be getting better service for the premium price. Somehow, the service so far has managed to go even lower than the abyssmal service I've had in the past.
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Dave Chevell
(@chevell) reported
@Telstra Hey folks, are y'all having issues with your eSIM services? Getting server-side errors trying to restore to a new phone (guess which one!)
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Thomas Lim 林汉文
(@thomerz24) reported
@laowhiner86 @BernardGyorgy Telstra, because they got the biggest pie of the network
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CJ Middleton
(@LeisureCoaster) reported
Hey @Telstra is there an outage in NSW postcode 2526 at the moment? Broadband has stopped.
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Brendan Devlin
(@BJDevlin) reported
@Telstra No to both questions On day 11 I was told the order was cancelled. Never contacted why, only knew when I chased up and don’t know why. Multiple times told contact would be made in 24-48 hours. Today was first contact from @Telstra
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra between the website debacle on pre-order night, the lack of information given in regards to deliveries, and the totally lackluster customer support, this whole iPhone situation is probably the worst product launch I've ever seen.
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Lokesh
(@ItsmeKhedi) reported
Was so excited to get the phone on launch day… this order experience has been so stressful and frustrating. Literally no one is willing to help. I feel like a tennis ball between two companies @Telstra and Startrack.
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Rob™ by Rob Foster
(@IAmRobFoster) reported
@Telstra After spending a combined total of 4 hours speaking to customer service, I have just been told that though my order was received, it was not lodged on Telstra's end. To say I'm disappointed and frustrated is an understatement.
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Lokesh
(@ItsmeKhedi) reported
@Telstra what a horrible order experience. Ordered iPhone 13, Telstra ships it to an unknown address, the delivery guy is unable to find the unkown address because it doesn’t exist, cannot cancel the order because it’s not complete. What a mess…
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau When, Sophie, will #Telstra’s utterly gormless social media staff realise that I am so unhappy with its responses precisely BECAUSE its technical people can’t fix my account login problem for weeks now? AVOID giving money to #Telstra
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HenryLawson
(@HenryLawson55) reported
@GillianMcKeith so it was not just Telstra that was down yesterday in same locations???
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau After 10 years with #Telstra as a business customer, my anger with Telstra won’t go. Another fool now insists I divulge personal information so “we can get started on sorting this out for you. - Sophie.” AVOID #Telstra, whatever you do.
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Melanie Jenson
(@Jenson_Melanie) reported
@Telstra some service today would be handy. Far out. Hopeless.
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Barry Mcokna
(@_Reevesy_) reported
What ever you do DONT buy a phone from @Telstra, they take the deposit send an email that everything is sweet then your order gets cancelled without a refund and you get ****** around for hours with no solution to the problem. Spineless cowards
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Brett Best
(@brettbestaus) reported
@VishnuuPanickar @Telstra Did you work out how to fix this?
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Vishnuu
(@VishnuuPanickar) reported
@brettbestaus Hey Brett, unfortunately not 😪. Still waiting for Telstra to respond and will let you know if I have a solution. Quite frustrating, the chats and phone support say I can only go to a store (how?!) or order an eSIM (3-5 days)
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HoldingThemAccountable
(@Dontbethatloser) reported
@Telstra 5 business days ago: Me: I'd like to cancel my order please You: No problem, you'll get your refund in 3-5 business days 🤥 Today: Me: I don't have my refund yet? You: We're very sorry, it's not been processed, please allow another 5-7 business days🤦 Absolute bollocks..
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Mike Boyd 🇦🇺
(@mike_boyd) reported
@buckleup @JonnoSimpson I couldn’t help but notice that all the brands are global. I was expecting Australia’s to be Telstra or NBN or UAP.