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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 37% Phone (37%)
  • 8% Wi-fi (8%)
  • 4% E-mail (4%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Arumpo, Sydney, Launceston, Brownlow Hill, Penola, Perth, Cairns, Canberra, Hobart, Adelaide, Geelong, Cook, and Nuriootpa.

CityProblem TypeReport Time
Brisbane Wi-fi 7 hours ago
Melbourne Total Blackout 15 hours ago
Arumpo Phone 16 hours ago
Sydney Internet 19 hours ago
Launceston Phone 2 days ago
Sydney Wi-fi 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Jays200
    Jays (@Jays200) reported

    I've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

  • spannaforce
    Anna (@spannaforce) reported

    Man, telstra internet has gone down Rebooted a thousand times.

  • deepudips009
    Deepuc (@deepudips009) reported

    @Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try

  • ColinCleanEnery
    Colin Ritchie (@ColinCleanEnery) reported

    @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

  • jasonfly
    jfly (@jasonfly) reported

    @pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.

  • spannaforce
    Anna (@spannaforce) reported

    @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

  • the_LoungeFly
    Robert (@the_LoungeFly) reported

    Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭

  • kathtatts
    Kranky Kath (@kathtatts) reported

    @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

  • OCELeoo
    🇦🇺Leoo 🗻 (@OCELeoo) reported

    @SamuelLalor22 @AFL @Telstra The team he was never on sure

  • Lincolnabe123
    🌏Henry Ross (@Lincolnabe123) reported

    @MikeCarlton01 The very worst though is a toss up between Qantas and Telstra 👎😡😡

  • glyphclutter
    vinni • 包沁燕 🇵🇸 (@glyphclutter) reported

    before i switched to a provider on telstra wholesale i’d be en route to work on a call like sorry if comms go down lads i am approaching the site™ (westgarth).

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

  • GregRya98533841
    Greg Ryan (@GregRya98533841) reported

    @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

  • julieburgess623
    Julie Burgess (@julieburgess623) reported

    @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

  • RJHtweets66
    RJHtweets (@RJHtweets66) reported

    @MikeCarlton01 Exactly 👍 I’ll even name names of absolute fvcked customer experiences I’ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few 🤬

  • coryidau
    C (@coryidau) reported

    I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

  • joe_blogswa
    joe_blogswa Free Palestine (@joe_blogswa) reported

    @AnnMoorfield @marie19705 @Telstra yep same network same coverage i can only get telstra reception but Aldi use the telstra network best thing i did ever

  • mightgetthere
    Val (@mightgetthere) reported

    @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. I’m not sure but I think Telstra and Optus are a bit gun-shy well.

  • BuZZiNiTT
    Dust (@BuZZiNiTT) reported

    @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market — that’s a monopoly.

  • lynaem88
    🌸Lynae 🟪⬜️🟩 (@lynaem88) reported

    @Telstra my nbn isn’t working the Telstra modem is working perfectly fine. is it a me issue or a nbn issue.

  • SNOWFXINC
    Snow Leopard (@SNOWFXINC) reported

    @SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.

  • James_M_South
    JimBobSquarePants 🇺🇦 (@James_M_South) reported

    @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority

  • rightasrain100
    Robyn 🇦🇺🇮🇱🇺🇸✝️🙏🏼 (@rightasrain100) reported

    @Kate3015 It’d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesn’t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If it’s not there it’s not real. There are couple I can think of.

  • DryToast2810
    AlexH (@DryToast2810) reported

    Got a cold and my fevers so bad I kept trying to think about Tarzan and my brain was autocorrecting it to Telstra and now I legitimately can’t remember which is which anymore