Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Juge
(@Jugeyfruits) reported
@beyondbeeton @Telstra As others have said, Aussie broadband have been fantastic. Great customer service and no issues with anything (FTTP)! If you go with them, use this referal code to get $50 credit: 7979438.
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💧Vratislav Krsek
(@vkrsek) reported
@Telstra would like to ask why is mobile coverage so **** on North Stradbroke Island? It is in a Brisbane post code after all. Also applied repeatedly for adsl or Nbn for my business there in 2020, still don’t have it. We’re supposed to be first world !! #Telstra
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Wilson Pakalu
(@wpakalu) reported
@yeoldeguildford I’ve also parted ways with Telstra- despite numerous requests to upgrade 4G network at Lake Callide, Valentine Plains, didn’t get a good response. I’m with @Optus and enjoying every bit of it. @Telstra is hopeless.
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Leigh Taryn
(@ozleigh) reported
Dear @Telstra, I appreciate your front line reps have a script to follow, but when I've called 3 times about the same problem they should be able to escalate it immediately instead of making me wait for 45mins while they follow their script. Very frustrating.
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Leigh Taryn
(@ozleigh) reported
@Telstra And now I've received a text from @Telstra saying I need to troubleshoot my own issue. Again, this is terrible service and not helping to fix the problem.
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Shane
(@jswharton) reported
@treloarjohn @DianaRyall My NBN was unavailable for near 5 weeks during the pandemic. Telstra caused outage but my ISP IiNet did nothing to assist for over a month! NBN said it was not their issue as they are the wholesalers.
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House of AdikHang 🏴🏴🏴
(@friendsofadik) reported
@Telstra Hey I didn't ask for any help here and u respond. But I've had a technical request still open through your help channel that's still ignored. Last operator promised to call back within days. It's the 2nd week
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Daniel Eastwood
(@yeoldeguildford) reported
from
Sydney, State of New South Wales
@geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people
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Malcolm Ellis
(@43a6f0ce5dac4ea) reported
@AnastasiosManol @siobhansurely @1970genxmum Costello...can you fkn believe that 🤨 it's the largesse from the Telstra sale n the mining boom.. every $ of it looted into the elites Super fund ..it belongs to all Australians but we'll never see a dividend from it under his watch
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Leigh Taryn
(@ozleigh) reported
@Telstra My internet service has been broken since last Tuesday. A tech has been on site but not able to resolve the issue. Each time I call they go through their spiel, try to tell me my issue appears to have been resolved and refuse to let me speak with a manager.
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Spi
(@Spi_AU) reported
@VelPlatygon Telstra permanently barred premium calls and SMS from all their services from last December - probably incompatible with their move to upfront payment even for plans. Makes things a problem for premium SMS when they're the dominant provider. Voda prepaid doesn't allow it either.
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Marquis d'Killara
(@pfbt) reported
@timdy If Telstra weren’t so **** to deal with, one would be tempted to leave Optus.
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NRLSC Sponge
(@Benwithnonumber) reported
@the_scarfie @nearlytheGOAT I'm off to Gulargambone, the town without service I call it lol. One bar for Telstra that drops out every 5 seconds and Optus has no bars. Services for these smaller towns are such a disgrace, really feel for the people out this way.
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Truckspeak
(@Truckspeak1) reported
@Telstra It's not a hand I need @Telstra its a solution, you see the person on the phone said I could not be verified and the one on the message thing took 7 hours without offering a real suggestion and turned my NBN issue into what type of mobile I own and you are just as unhelpful
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CT
(@CT90558842) reported
@Omnicentrist I’m sure I seen something about Elon making a Starlink phone. The network is great getting 5 times the speed I was getting when connected to Telstra phone line.
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John
(@jai_music) reported
@friendsofadik @Telstra This is normal rubbish service from Telstra - all they do is ask you to check for outages!
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CJM
(@CJM15739823) reported
@ProfPCDoherty We gained more spam calls and a massively expanded self help section on their website. And of course, we gained Codi, the digital online assistant who replaced 60 actual telstra humans in order to make way for the grand frommage and to fob you off without the touchy feely stuff.
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𝐌𝐫 𝐋𝐲𝐧 𝐍𝐮𝐭𝐭𝐚𝐥𝐥
(@lmnohyes) reported
@Telstra has the most infuriating support interface. I get messages to contact about ongoing fault. Every time, a BOT asks me what I want. Clunky irritating process.
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Violet
(@7Viollets) reported
@Telstra I have 6 open cases, bcause "your team" constantly keeps opening new ones. All I wanted to do was vent on ******** TELSTRA PAGE. I have spent HOURS, every week I've called twice, on the ph to numerous staff, I'm not about to start yet another case with yet another 'TEAM OF PPL"
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myknittingwool
(@myknittingwool) reported
@mackaysuzie @noplaceforsheep Our house precious to us we had to leave one years ago because of the 18% and over the years we fretted my husband was made redundant Howard yrs from Telstra so plus was we build another house and never leaving it #ausvotes #Morrison #auspoll2022
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fma
(@farapoc) reported
@Telstra you’re service or lack of still there and useless support. No internet and no solutions and won’t send a physical technician to fix. Wow!
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Bek
(@bekscilla) reported
@indoors_remain Of course. Haha I had a fake Telstra caller the other night and just said "no you're not, **** off"
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Violet
(@7Viollets) reported
@Telstra If you think I'm going to waste my time messaging you about my cases, think again. I tried messaging you thru the app, time & time again, would get a new person after every reply I made, just LIKE HERE ON TWITTER. NEVER AGAIN. PHONE ONLY IS WHAT I HAVE LEARNED IN HINDSIGHT.
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CT
(@CT90558842) reported
@Omnicentrist Have one also, only way I get service these days. Telstra are hopeless. Bring on Starlink mobile network.
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Tony West
(@pasavito) reported
@Telstra team, getting very tired of the very obvious spam making it through your email filters. Your solution isn’t working.
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Bradley Stanton
(@GreensBradley) reported
@ndlloyd @MChandlerMather Haven't had one of those yet - I still haven't even been asked to a Newspoll or anything either. Im only lucky enough to get "Telstra technical help"
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Matty Jay
(@MattyJa86655780) reported
@Telstra It's a android phone I only had it for 6 months gets really hot to I don't why I have never did a factory reset yet
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Truckspeak
(@Truckspeak1) reported
@Telstra Start with informing why your support people don't offer support and don't listen to a sword I said or don't read a word I wrote
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Daniel Eastwood
(@yeoldeguildford) reported
from
Sydney, State of New South Wales
Guys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?
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Deb Campbell
(@samsplace9) reported
@Telstra not working Sundays I see. What a shame. Please resend my bill with the delivery charge removed as you promised in your phone call to me last Thursday and your email. Potential Consumers Affairs issue: a 'communications' company that doesn't - as it were ....