Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (35%)
-
Wi-fi (7%)
-
E-mail (7%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Morwell, Perth, Maitland, Young, Adelaide, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
✼ 𝔫 𝔦 𝔠 𝔬 𝔩 𝔢
(@nicoleb1969) reported
What is going on at Telstra? Now I am talking to a business mobile faults person in India who has just finished training and does not have access to MICA or any other system where they can check what data codes are active on a service. this is insane.
-
❌Kenneth Oath III❌
(@tokerShark) reported
@Telstra Keeping appointments made and not cancelling them the morning of,after I’ve already taken the day off work. Now I have to cancel other plans for the weekend to accommodate the appointment. I don’t know what you can do, 21029609 is the case number.
-
Financial Failings
(@FFailings) reported
@88888sAccount @eadatt WTF end of time limit? is it a telstra payphone or something?
-
greg
(@elizabeth_BBC) reported
@Telstra @tokerShark Telstra are the worst. Leave them!
-
BrownSquirrel
(@BrownSquirrel) reported
@Telstra No it hasnt been compromised because Im not silly enough to click on them. Im just tired of the amount I get at all hours of the day and night. Im paying you for a service that Im not getting and so is my family. We're all getting them and so are a LOT of other people
-
Michael Wilde
(@michael_wilde1) reported
@NBN_Australia If you did it once and did right with FTTP I wouldn't be contemplating moving my service to a 5G Telstra service where I can get 6x the speed that I currently get on my FTTN NBN connection. Can't get 350 Mbps downloads speeds on FTTN. But I could get 1 Gbps or more, on fibre.
-
greg
(@elizabeth_BBC) reported
@Telstra They’ve reached out to them 50 times since 9 September and the complaints manager hasn’t done ****. Use your brain and do something else. @telstra #ihatetelstra #pathetic
-
greg
(@elizabeth_BBC) reported
@Telstra @Aussietranstara Hi had the same problem when I was with @Telstra and as soon as I left them and joined Optus it fixed everything. Best decision ever to leave Telstra
-
Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
For ages I have been having a bad time with my phone at home with really pour @Telstra reception, actually @Optus is not much better. so during a recent home network upgrade I re-positioned one of our wifi access points and for some reason my phones wifi signal
-
SUMMER BLUE
(@bluemoonmonday) reported
@Telstra I remember the days when you were Telecom and your service was great...but privatisation has made you one of the worst..nice try with the ad..
-
Nictoria
(@npps72) reported
@Telstra hey whats happening with this service, all my trackers, security cameras and apps not working. Yeppoon qld
-
greg
(@elizabeth_BBC) reported
@Isaacary2 @andy_penn Come on man. Why improve the service when you can just keep it the same and charge more. Leave @telstra
-
Chief Health Officer John Smith ;)
(@peanut_glry) reported
@Telstra Outsourcing support to overseas, non engrish speakers that just tell you to switch it off and on is surely a Great Australian thing to do? Telstra is disgusting
-
roddyrodrod
(@roddyrodrod4) reported
@Telstra how is it that a technology company cannot work out a way of screening scam/spam SMS or better still seeing as they seem to emanate from Telstra numbers you deactivate their service?
-
⚾️Denise💉💉
(@BegglesDenise) reported
@Telstra Will do, but it’s the NBN. The little green lights start flashing so I know the NBN is down. The smart modem is supposed to revert to sim back up. That isn’t happening every time. I will monitor and if it happens again during the day I’ll raise a faults investigation. Thanks.
-
Dr. Raisul Islam
(@Raisul_Utas) reported
@Telstra complaint reference no.18364052 call ref no INT1-3081043856928 order ID : 1-3069685281541 case number is 18364052 Account number during first attempt on 1st of September 2000719154807 Sir, 500 people I talked to, many case/complaint managers. Final step before going to media.
-
greg
(@elizabeth_BBC) reported
Tori at @Telstra can’t do anything. Will send an email to someone. What a pathetic company @Telstra is. Was told to call @boostmobile but it’s 7am in the Phillipines so they can’t help at the moment. What a **** company. Hmmm
-
Raw Artz
(@RawArtIzGaming) reported
Thinking of how I'm going to have to fix the internet again for you since you guys have no clue what you're doing. @Telstra by the time you get this message I will have fixed it... and you can pretend you somehow contributed or to ease my woes.
-
Bruce Nibbs
(@Nibzeee) reported
Which internet service providers do you recommend that provides good customer service. @Telstra need not apply
-
Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
improved nearly full strength so now my phone can route the telstra calls over my NBN connection. Totally happy camper. Yes my mobile signal is still weak however I can make decent calls and that is all that matters to me.
-
✼ 𝔫 𝔦 𝔠 𝔬 𝔩 𝔢
(@nicoleb1969) reported
@Telstra can you please do something about your 132200 IVR? I have been mis-routed 5 times this morning. Also, can you tell me who I talk to about getting telstra.corp apn set up on a business mobile data service? I've spend 2 days trying to get that sorted - & call just dropped
-
The Cannulator™ *Not available in stores.
(@Cannulator) reported
@Telstra @andy_penn Remember when locked in Velocity Smart Communities had dedicated technical support. Now we get overseas robots or a paled off to charge of $30 for Platinum service that should be standard & you just upped my monthly $! Your webmail platform is appalling.
-
greg
(@elizabeth_BBC) reported
@Telstra Lee what happened to you? You seemed keen to help and then did nothing.
-
greg
(@elizabeth_BBC) reported
@Telstra Well it wouldn’t be Telstra calling to deal with a complaint would it. #telstaAreShit
-
Rodney King
(@GadgetKingAus) reported
@Telstra our NBN is out at home. We’ve been told a couple of days. We have people working & kids at school. Year 12 student doing exams at home. What other options can you offer as an emergency?
-
The Cannulator™ *Not available in stores.
(@Cannulator) reported
Then I'm told just pop down to a Telstra shop in lockdown for webmail support?
-
Dr. Raisul Islam
(@Raisul_Utas) reported
@Telstra I have raised these with TIO and CAV. Despite notifying the complaints team the team does not take the step to just talk to IT. A data issue can be fixed in one day. I work in data, I know. For which no reason to keep me disconnected. This is authoritarian. This is not Australia
-
❌Kenneth Oath III❌
(@tokerShark) reported
@Telstra unacceptable that u would make an appointment,which requires me 2 take a day off work,then the morning of,3 hours before the appointment,u cancel & want 2 reschedule,now I have 2 cancel other plans for Telstra 2 come out & fix the problem on another day. Not good enough!
-
BrownSquirrel
(@BrownSquirrel) reported
Telstra please fix this goddamned spam garbage! Enough is enough!! @Telstra
-
greg
(@elizabeth_BBC) reported
@Telstra @tesltra what about spending 3 hours on your useless chat service. Why do you offshore everything to third world countries? Isn’t that modern day slavery? #moderndayslavery #slavery