Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (38%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Long Forest, Sydney, Brisbane, Penola, Hobart, Adelaide, Perth, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, Arumpo, Rockhampton, and Cook.

City	Problem Type	Report Time
Melbourne	Phone	42 minutes ago
Long Forest	Total Blackout	14 hours ago
Sydney	Internet	2 days ago
Brisbane	Internet	3 days ago
Brisbane	Phone	3 days ago
Penola	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yaswantha Kovuru (@YKovuru) reported 2 minutes ago

  @connectgurmeet Hi @connectgurmeet :2/2 Even though Telstra cars do fail and however, we are country of people,gets fachinated by things that are done by west and not appreciatethe efforts put in by our own entreprenuers. Hope this changes and so that our guys do get the deserved respect by PEs

• 
  Brian Basson (@BassonBrain) reported 3 minutes ago

  🇦🇺 Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

• 
  calmingdown (@joey8bitz) reported 4 minutes ago

  @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

• 
  🌸Lynae 🟪⬜️🟩 (@lynaem88) reported 8 minutes ago

  @Telstra my nbn isn’t working the Telstra modem is working perfectly fine. is it a me issue or a nbn issue.

• 
  💦Lynton G (@charger189) reported 8 minutes ago

  @JOKAQARMY1 Telstra in Australia is pushing 6G by 2030 they have been deliberately lowering the bandwidth so people demand a better service

• 
  gee (@lordgeezuz) reported 12 minutes ago

  @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭

• 
  Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported 12 minutes ago

  I had established with Telstra complaints issue is with RINGER at exchange (e.g. other party hears ringing, but my end doesn't ring). INC42292959, complaint 131187000, so ******* tests my line at box, doesn't come in, DOESN'T KNOW PROBLEM, leaves card. INCOMPETENCE ALL ROUND! FFS

• 
  Andrew (@andrewrdn463) reported 14 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  somewhat daft (@somewhatdaft) reported 16 minutes ago

  @eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(

• 
  Mike Hutchinson (@michaeljames947) reported 17 minutes ago

  Just been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customers…(who they called “subscribers”)

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 23 minutes ago

  @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 24 minutes ago

  @marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over

• 
  Andrew (@andrewrdn463) reported 26 minutes ago

  @Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  Paradoxa (@Paradoxa18) reported 29 minutes ago

  dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

• 
  Jimmy James (@sandmanute) reported 30 minutes ago

  @Adam_and_EVs Mate you don’t listen. I have no other choice. It’s fast, reliable and simple to set up. My alternative is standing in a corner of paddock trying to get one bar of service on a phone. In the real world it’s so much better than any of the crap Telstra tried to get to work.

• 
  SNOOPREY (@SNOOPREY77) reported 32 minutes ago

  @Telstra Right now I’m in the city centre out in the open in a carpark and only 2 bars reception, you have to admit that’s terrible

• 
  ichi (@ichimikichiki) reported 36 minutes ago

  @Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.

• 
  RJHtweets (@RJHampson01) reported 36 minutes ago

  Today’s customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.

• 
  Jean-Pierre YIN (@kalsue) reported 43 minutes ago

  @llelectronics @thesamuelnam Vodafone Network: Unlike Telstra and Optus, offers a 90-day grace period for international visitors with non-compliant phones. If you use a Vodafone local SIM or purchase a travel eSIM that specifically runs on the Vodafone Australia network, your phone will work normally.

• 
  enz (@enz2g) reported 44 minutes ago

  @joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority

• 
  JimboDardy (@JimboDardy) reported 45 minutes ago

  Will have to admit that calling the telstra workers **** did actually solve my issue and got the ball moving to fix the issue. Something oldschool foreign outsourced support would take serious and send in the big man to solve it. No I think if you tried that they'd extradite you to the others land to be put down.

• 
  This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reported 45 minutes ago

  ai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 46 minutes ago

  I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

• 
  SNOOPREY (@SNOOPREY77) reported 48 minutes ago

  @Telstra You guys providing inadequate service is not something I should be trouble shooting it’s something you guys should be doing

• 
  GregM (@Gmeister67) reported 49 minutes ago

  @WSWanderingEels True, Notice how this season Kayo started buffering on most NRL games. How to fix it, upgrade your internet plan. Guess who owns half of Kayo Telstra. Just another gouging ponzi scheme. They dont care for the players the clubs the game. Its all about profits.

• 
  Doctor Vadar Who (@DoctorVadarWho) reported 51 minutes ago

  @Telstra when are you going to support RCS for iPhone in Australia because I would like to have it so green bubbles don't mess up group messages @Apple

• 
  SNOOPREY (@SNOOPREY77) reported 51 minutes ago

  @Telstra If we can’t even get 5 bar reception in town that’s bad , admittedly it’s not everyday but we do pay for a consistent service do we not

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 59 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 59 minutes ago

  @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????