Telstra Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

City	Problem Type	Report Time
Sydney	Internet	2 hours ago
Perth	Phone	15 hours ago
Melbourne	Wi-fi	19 hours ago
Perth	Phone	22 hours ago
Brisbane	Phone	22 hours ago
Perth	Internet	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Klages (@PeterKlages) reported 5 minutes ago

  @DaleCrisp @Telstra Interestingly I have. Quite a lot, I’m sad to say. Centrelink is definitely up there with the customer service basket cases but I still think Telstra is worse.

• 
  Zak (@ZakTBE0) reported 6 minutes ago

  Anyone else with Telstra having internet problems?

• 
  Hugh (@WeiHayes) reported 7 minutes ago

  @Telstra Tried everything. The first and the worst reply from Telstra staff was that he/she immediately answered “no you don’t have an account with us”

• 
  Born Warrior Feminist @VSTMMJJ@med-mastodon.com (@VSTMMJJ) reported 10 minutes ago

  @Optus @Telstra @medibank dear Optus, Telstra & Medibank, this is your friendly reminder before you ask me to pay my bills 5 days ahead of due dates: where is my compensation for my private details being allowed to leak by your cyber security failures? Thank you your customer

• 
  Lakey Farm (@RayMondeDeux) reported 12 minutes ago

  @EmCharlotteAnn @Telstra Calls over VoIP. Despite our proximity to Melbourne we are in a mobile black hole. Sometimes it's so bad we can't send a text.

• 
  Richard Cosgrove (@Richard_Cosy) reported 14 minutes ago

  @EmCharlotteAnn @Telstra Yep 6386 /6383 all **** it's getting beyond a joke trying to contact workers and trading grain it's costing us a Fuckn fortune

• 
  TK (@TEK730) reported 16 minutes ago

  @Telstra I’ve had many chats through the app and no benefit, I still can even see my order. A case manager had called me was only able to offer a call back with an update within 3 business days (that was 2 weeks ago). It’s sad to expect a service and not receive anything:(

• 
  Grant B (@GrantB02097785) reported 17 minutes ago

  @PeterKlages @Telstra Ha ha. Try ringing centelink or any govt department. So many staff they sit around twiddling their thumbs but can't answer a phone. Peter it is obvious you have never dealt with government red tape. Are you in for a shock

• 
  Mike Smith (@mikesmithqld) reported 19 minutes ago

  . @Telstra your my.mifi website is down

• 
  Our Finauture (@matteus_janis) reported 22 minutes ago

  @EmCharlotteAnn @Telstra It’s all over 2621 is awful

• 
  Deb Booth (@webdebzy) reported 27 minutes ago

  @andrewdunx @EmCharlotteAnn @Telstra Really bad around Bremer during peak periods, becomes unusable!

• 
  Col Smith (@Dangerman_2) reported 33 minutes ago

  It's been 2 weeks since we've had a scam call from the window's/telstra/eBay/amazon/accident/etc help desks. Guess the scammers are taking a good long Xmas break this year.

• 
  barbeach5 (@rastuswoomooloo) reported 34 minutes ago

  How bad is Optus? I thought Telstra in the early ‘90s were bad. This is next level of treat your customers like fools. Tried to cancel in early December. Still being charged and they say they don’t know if they can stop it.

• 
  White Btc (@Btc1White) reported 36 minutes ago

  @Telstra @FluffyFrostbyte Welcome to cyber support help center, where all social media account issues have been fixed. Facebook,,, instagram Cash app, PayPal TikTok Bank account recovery and hacking. Wallet and btc recovery too sir/mom,,, !!!!! Text on Instagram👉(@iconohaker)for helpline

• 
  R.M.TONEGUZZO (@r_toneguzzo) reported 36 minutes ago

  @Telstra Please Direct message me and I will send the incident number. Regards RM

• 
  Jamesy (@JamesyR1) reported 36 minutes ago

  @BelongAU seriously, as a subsidiary of #Telstra how can your accounts be so complex? Been a 3 year mobile subscriber and tried to add internet and they cannot add my new service to my account and keep asking for new email IDs? Use my current account and payment details!

• 
  Ferar Unus et Idem (@FloreatPica3066) reported 40 minutes ago

  @gudnotevl @FOXTEL_Help @Telstra Did you end up getting a fix for this? Have the same issue.

• 
  NurseChezz (@Miss_Chezz) reported 40 minutes ago

  @Telstra did a prepaid recharge for my phone via credit card. You took my money but didn’t recharge my service! Now I’m stuck on hold for what feels like hours.

• 
  Zak (@ZakTBE0) reported 42 minutes ago

  @Telstra my ping is usually 1 to your speed test and I’m all of a sudden on 41 fix your **** you jokes

• 
  Kingy (@Kingyfn_) reported 45 minutes ago

  **** Telstra

• 
  Deaf Geaf (@geoff_harrower) reported 46 minutes ago

  @PeterKlages @Telstra And @Telstra doesn’t give a damn

• 
  Emily Stretch (@EmCharlotteAnn) reported 46 minutes ago

  @Telstra @matteus_janis I’ve done this twice now and been told to check if Optus or Vodafone are an option. They’ve never been an option here. I would very much appreciate a service technician checking our towers as I have reports from more than another 6 homesteads with the same faults.

• 
  T:HE:JAMES. HMRH (@CA_22562_AN) reported 49 minutes ago

  @Telstra You seem to have difficulty with what service means.

• 
  bradT (@tappo66) reported 49 minutes ago

  @karenward07 @Telstra Actually twitter helps a lot...everytime I (regularly) complain about telstra here, I get contacted by telstra...they don't give a rats about anything but PR...I've done the same with other corporates and they fall over themselves to 'help'...try it...

• 
  Linda (@Lindyloo029) reported 49 minutes ago

  @Telstra So technician has told me I need another technician to come to my house on Monday. So no TV for me all weekend (hotspotting all my data), another 1/2 day I have to take off work. My boss won’t be happy & that will Day 8 of this problem.

• 
  💧Jeremy Tattersall (@JeremyTattersa2) reported 51 minutes ago

  Yep @Telstra mums at woollies and needs some cash can you help out?

• 
  James Tyley (@jameslityley) reported 51 minutes ago

  Hey geniuses @telstra why does an hour of begging and pleading to pay an overdue account only get escalated for resolution when I question if their performance score is affected by escalating, then finally I get an escalation. Very frustrating, very Telstra.

• 
  David Cachia (@Cachia11David) reported 56 minutes ago

  Telstra are a bloody disgrace their service is **** to put it mildly 🤬🤬🤬🤬🤬🤬

• 
  TK (@TEK730) reported 59 minutes ago

  @Telstra See I don’t believe it’s a stock level issue. It could be perhaps, a database management issue (or some tech issues) as no one I’ve reached too has visibility over my order, I have a receipt and case number, I’ll share them in a bit

• 
  Maria MasterChef (@ArmeeChef) reported 1 hour ago

  @Telstra I have issues with out internet connection