Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Kingaroy, Perth, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone | |
| Adelaide |
||
| Kingaroy |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💧klaushfrohlich
(@klaushfrohlich) reported
@jriewolod @Telstra Some quick damage control #Telstra needed, before it will be trending! 🤔😳🤑🤢🤮
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Donna Rawlins French
(@RawlinsFrench) reported
@jriewolod @Telstra I spent 93(!) hrs on the phone to #Telstra trying to sort a simple issue for my M-i-L. Went to the TIO, eventually ALP member Michelle Rowlands fixed it. LNP Minister Mitch Fifield claimed credit. They offered her $4k phone CREDIT! She was 85. Left Telstra after 40 years.
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Juice of Bean
(@jackibean) reported
@Telstra As a never-again-customer I'd like telstra to look into how cruel their policies are which require ripping people off and making it as difficult as possible to get telstra's errors rectified. The fact you only listen to paying customers says it all.
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El Pinksto
(@Elpinksto) reported
@jriewolod @melaniedoak @Telstra Email the Telephone Industry Ombo. Do not continue with phone calls to their 'service centre'. We got everything back and compo.
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Greg McGarvie
(@GregMcgarvie) reported
@jriewolod @Telstra The surprise is? They wouldn’t let me cancel fathers Telstra account after he died, they needed to speak with the account owner! Took ages to sort that one!
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Elle Fredricksen
(@FredricksenElle) reported
@jriewolod @Telstra Doesn’t surprise me @Telstra are terrible at service I’ve been waiting for more than 6 months to be refunded, $1500 and more than 15 hours on The phone to be promised it was being sorted.. I’ve got more case numbers than phones number .. it’s appalling ..
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Michael Courtney
(@Michaelc650) reported
@jriewolod @Telstra Yes Telstra has no customer service - have been 6 months trying to get illegitimate Sensis charges reversed ! No refund and no assistance from Sensis or Telstra who send the bill . Arrogant monopoly !!!!! Wish you well !!!!
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CoCo St Clair
(@aunty_rheenie) reported
@sk248 @Telstra @jriewolod They haven’t resolved it, can down slugga
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HARPERHP
(@WhistonChris) reported
@PetraAu @jriewolod @Telstra 🤔 don’t think that’s right . I only pay for mobile phone service.
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The Duffster
(@DuffmanGay) reported
@Telstra @jriewolod Next morning update: I can't stress this enough. Take the issue to the TIO and have them deal with directly Telstra. The TIO will work for you to come to a solution within the Telecommunications legal framework. Telstra will be fined, reported and it may stop it happening again.
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Christopher Pomfret
(@CJPomfret) reported
@Telstra Social media shaming seems to work. Pity Telstra staff ignored this for years. What guarantee does Telstra give that they independently review people’s bills and plans outside of customer enquires to ensure they are not paying extra or for services not used?
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Catherine Wood
(@CMBWood1) reported
@jriewolod @Telstra Telstra are shockers at ripping off the elderly. impossible to resolve anything per phone have stores of sharp young things selling on commission. Lodge complaint with TeleCom Ombudsman to record it. Try internet & mobile devices🤬
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Chris Duell 📚
(@duellsy) reported
@mr_timp @Telstra Cheers. Thanks to Telstra support I found that was enabled, I’ve disabled it now. Strange it still be so high though. Such huge daily numbers when I’m at home with solid wifi coverage everywhere here.
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Peter Hird
(@peterhird710) reported
@jriewolod @Telstra It was with great joy that I was able 2 tell Telstra 2 stick it sideways. The lack of customer service 2 my elderly parents was disgraceful. No empathy, no understanding of their situation but they knew where 2 send the bills 😡.
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Daniel Bazley
(@DanielBazley) reported
@jriewolod @vanOnselenP @Telstra Yep. Wonder if the ombudsman could help?
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PB001
(@tbapb5) reported
@jriewolod @Telstra Geez this sounds familiar with Telstra. Have experienced similar issues. They are too hard to deal with us, wears you down!
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blairy
(@brissyblairy) reported
@jriewolod @vanOnselenP @Telstra Worst business in Australia hands downs. Senior mgt and ads they promote completely disconnected from the reality of the debarkle the company is.
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Roshan Coelho
(@coelho_roshan) reported
@jriewolod @Telstra Then when the family comes in the next day to find out why this happened, they get put through to customer service who cancel the order but require you to be on the line for an hour or so and do all the work. Because lying and cheating makes money in the sales industry.
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dizz37
(@dizzle_inc) reported
@jriewolod @Telstra Bloody lucky your a public figure, good to see Telstra reach out but they wouldn’t have otherwise. Hope they can help out further than just $180 🤬
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Dave 🇦🇺
(@Swineton) reported
@JennaPrice @MsPraxis @Telstra Just a lodge a complaint with the telecommunications ombudsman. No one has the right to charge you for a service they didn’t provide.
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EdCrawfordOfficial
(@DonCrawleone) reported
@jriewolod @Telstra After the recent ‘fees for no service’ revelations (and subsequent massive make good paybacks) in the financial services sector, I feel very confident you will get every dollar back.
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Tom’s Dad
(@chromecastings) reported
@sk248 @voltagex How many times have Telstra been called out for dodgy billing etc? How many resolutions over poor Corp performance? Sick and tired of faux apologies, yet nothing changes. They continue to make massive profits while continuing to financially abuse anyone who’s not paying attention
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Maddi
(@maddicharles) reported
@jriewolod @Telstra Go to the ombudsman, Optus and I’m sure Telstra do too, have a special team who resolve more complex issues that are outside of the normal customer service capability.
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Karina Dambergs
(@KarinaDambergs) reported
from
Deloraine, State of Tasmania
@jriewolod @Telstra I know it’s slow, but I second the comments to take it to an ombudsman. I am sorry for your mum, but sadly not surprised - I have nothing but billing issues with Telstra. They always want us to pay first and then they’ll sort it out.
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Damian_Daymon🚒
(@DamianDaymon) reported
@jriewolod @Telstra Was interested in an apartment but had to have working internet connection ,agent couldn't help, called Telstra to check their records & they took 3 hours if waiting before they refused to tell me .Said I would have to join to find out . Totally unethical. Rented somewhere else!
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Christopher Pomfret
(@CJPomfret) reported
@Telstra Wouldn’t it be great if a provider was active and contacted the customer and offered better plans rather than leaving them on old plans.
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Extreme Evil Left Sewer Rat🐀🐁
(@MinhKular) reported
@DebCansdell @JennaPrice @Telstra And Telstra have it down to a fine art ...🙄
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BHTBritanico
(@BHTBritanico) reported
@jriewolod @Telstra Tip of the iceberg. Tell everyone you know to cancel their handset rentals and buy a $25 phone.
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Justa Guy
(@CutAdriftFromOz) reported
@jriewolod @Telstra I don’t subscribe to any pay TV services and I get my internet over nbn Fttc. So, I wanted to remove the the redundant cables attached to my eaves. I asked Optus to remove their’s, no problem. Done same week. I asked Telstra, and it was difficult and no they wouldn’t do it.
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karen hardie
(@karenhardie) reported
@jriewolod @vanOnselenP @Telstra I complained to Telstra when my Father-in-law had an enormous bill as he had dementia and would ring repeatedly- he was on the most expensive plan - the customer complaint team was great and he got a good refund