Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Perth |
||
| Perth |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lexual
(@LexualChocolate) reported
@Telstra Can I signup for prepaid phone service and get an eSIM, without first needing to do it with a physical SIM? If so, how? thanks.
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Trisha ⚓💜
(@TrishaGreenie) reported
@normboy562 I’m not with Telstra, never will be unless I suppose someday they’re the last telco on earth.
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Te Giac Den
(@tegiacden) reported
@Telstra called 132200, after hearing "your call might monitor..." it hang up. Happened 3 times so far. Great service!!! Not really
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Fix Ur internet lmao, tis' the worst provid er in Australia. Pls end your company. Do something useful with the money you scan.
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amara campbell
(@amaracampbell) reported
@Telstra Oh I definitely do. I'm livid & taking a beat to calm down. I appreciate the check in. I guess if you were to find out you missed being there for the loss of a loved one, the support of family because your ph line company didn't work... how pissed would you be? That's me now.
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Wayback Bot
(@WaybackBot) reported
Telstra to close down website
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manny-hack
(@hack_manny) reported
@corinrules @Telstra Kindly send me a DM to help recover your banned,hacked,locked,suspended account and also resolve all accounts issue etc>
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Matthew Toohey
(@TooheyMatthew) reported
@matkertesz @Optus Figured as much when I got the 'emergency calls only' message in the top-left corner where the 'YES OPTUS' usually is. A reminder to find that Telstra Pre-Paid dongle I have somewhere for insurance ...
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Nova
(@HarrisonGibso19) reported
@Telstra I've been having slow connection, idk if it's cause of u guys or that I have 1 bar of service, could I please talk to Sean as well, he's a god
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JaymanAU
(@au_jayman) reported
@kayosports_help anyone having an issue accessing Kayo, try on my Telstra tv and IPhone and won’t load up.
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Sharon
(@bornapie76) reported
@Telstra I also changed ownership of a prepaid sim and its still in my name. Was told could take 2 weeks thats will be on Tuesday. I have 8 plans or some type or another will you but with this and other issues of late i'm def considering not just canceling nbn and foxtel but all
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Sarah Wilson
(@_sarahwilson_) reported
hi @telstra why is it impossible to get help when your internet runs out. Your call service just hangs up...which makes things impossible!!!
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LFH
(@lfhumans) reported
Well done @Telstra - 1 month, 15 phone calls, hours spent on hold, three missed appointments and STILL no nbn internet service installed. Excellence in customer service award coming your way.
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myknittingwool
(@myknittingwool) reported
@UrbanWronski @jean15849180 My husband worked in Sydney for 10 years his job in Telstra and came home at weekends I visited in once and I went out on my own it was the most weirdest feeling nobody wanted to know you nobody cares nobody would give directions horrible people sorry
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#Parallel Distinct
(@ItsNotDistinct) reported
@Telstra You actually replied wtf you would definitely deserve a raise if I get a follow notification
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Vinoy philip
(@Vinoylive) reported
@Telstra Keep praising yourself Telstra, I am not an idiot for not to understand the difference between 300 minutes and unlimited international calls
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Blubbu
(@Th3_only_Blubbu) reported
@Telstra How about you actually look into it instead of asking me ok, I've had enough of your ****, after 17 years I'm done, I'm changing internet provider soon
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King Overdose
(@_kingoverdose) reported
@Telstra keep this patient/doctor confidentiality 🤫 I stole a **** ton of iPhones last night bro but im down to split the profits if you wanna exploit some indigenous aussies 😈😈you down to clown? I got some poppers lets get loose 💯😩 text me back bro
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Trish
(@Tr1shM) reported
@musicaddict13_ @Optus That's presuming you have the old copper telstra cable at your house (i don't, I had Optus HFC that's been removed). New homes with only NBN connections will have this same issue.
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Lucas
(@lord_squarehead) reported
@Telstra my fiancee and I have been in contact with you multiple times to get our wifi sorted out which is currently stuck on the back up data, you've said you would send someone out on different dates and they never showed poor form
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Vinoy philip
(@Vinoylive) reported
@Telstra Great customer value by restricting the calls to 300 min . Wow
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Tichafara Muvirimi
(@tich2005) reported
@Telstra Telstra sent me a sumsang tablet in 2017 and I have never used it, only to realise 4 years later they have been charging me $15/month for something I have never used nor asked for and are refusing to refund me my money
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra AYO I GOTTA QUESTION FO TESTRA IF YALL DONT ANSWER YA HATE YA CUSTOMERS (Entrapment) how can you guys be the biggest internet provider, but still be the worst? Like c'mon, third world countries get better ****. Get ya **** together fam
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Blubbu
(@Th3_only_Blubbu) reported
Seriously suppose to be Australia's number one internet provider when they can't give me sustainable internet, real top dogs you are @Telstra 17 years of your **** I'm done
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Lambertus Mastop
(@MastopLambertus) reported
TELSTRA IS ******* ME OFF, TODAY!!!!! WTF!!!!!!!!!!!!!!!!!!!!!!!
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april 春 edtwt
(@apriiilya) reported
@4pyang @Telstra i’ve restarted my modem 5 times and it still won’t play i’ve also restarted my phone and turned my data on and off can you help me please
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Linda M Smith
(@LindaMSmith6) reported
@Telstra I did recharge my telephone on here a moment ago but that doesn’t get my wifi dongle recharged. If I can get to it on the My Telstra it wld help.
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Oliver Sievers
(@sievers_oliver) reported
@Telstra why was my internet not working in the food court at melbourne central? I wanted to post about my wap (wet *** pasta) xx
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thera
(@therag0d) reported
@ClearzFX @Telstra i never even asked i just got it ahah
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Vinoy philip
(@Vinoylive) reported
@Telstra How you make it a great service by restricting our calls to 300 min per month. Can’t understand your logic. Keep justifying