Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba, Treeby and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
TV | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Hamilton
(@jakeonfarm) reported
from
Condamine, State of Queensland
I thought @telstra weren't switching off 3G for another year? Can't get it anywhere today. If this is just a test to see if 4G can pick up the slack, it's a hard fail...
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Lee Maynard
(@chubacker) reported
@Telstra for God sake put someone in there who's first interest is comms and tech unlike the current spoon fed mummy's boy. get someone with experience and set KPI's other than talking a big game and providing nothing. Penn is a gisgrace and is laughing at the idiot/s that employed him
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Glenn 'devalias' Grant | Open to opportunities
(@_devalias) reported
So @Telstra.. why has your mobile payment direct debit system been broken for almost a year now, and despite multiple calls and escalations no one on your side has been able to fix it yet..? Sort of makes me wonder why I’m bothering to pay for a supposedly ‘premium’ service..
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Braiden | at the #AusGP! 🇦🇺🧡
(@Braidoss53) reported
Jesus ******* christ the internet during the grand prix is non-existent. guess the @Telstra cell towers are **** and werner prepared for this sellout crowd 😡 #AusGP
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Adam Evison
(@Evoz76) reported
Wtf’s happened to the northern end of Telstra stadium?!#wrongchemical #GoRabbitohs
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Caleb Cluff
(@calebcluff) reported
@Telstra @scrantic I’ve given up. The case was closed again today with no resolution.
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Erika
(@ItsErikabYo) reported
And yet again my net is down ffs, Telstra get ur shot together and fix the problem!! NBN works sent till Tuesday 12-6am ahh @Telstra all dam week my NBN and home phone has been down, not impressed
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Miss Gypsy Says
(@SaysGypsy) reported
I wonder who is limiting my tweets Twitter or Telstra Methinks Telstra don't like me highlighting their pathetic 3G phone service in an area where we get 4G mobile broadband ? @auspol
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Annette Jack
(@AnnetteJack6) reported
@MissHissyKat Yes......who are you to try and bring down Telstra? Have had nothing but good service from Telstra. They were unbelievable after floods....offered a $500 discount on account no questions asked! They may take a while to answer on phone but who doesn't. Use the APP. No wait!!!
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andrew mills
(@mr_millsy) reported
@Optus get your **** together at the AusGP. Telstra fishing out 5G and your 4G is bogged down as hard as Riccardo.
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Cateena
(@MissHissyKat) reported
@MillyMolly300 That's right Maggie, but nothing & no one could be more useless than Telstra who were supposed to contact me re various matters, instead I've spent wasted hours on the phone for no resolution. You would think there would be a few intelligent people in the organisation.
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haris bilal
(@R7h552671319373) reported
@Telstra Always bad experience
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Danny Meconi
(@danny_meconi) reported
@Telstra I’m also happy to do all this in the public eye so others are aware of the incompetence shown by Telstra to a business customer.
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Tony West
(@pasavito) reported
@Telstra Getting 5-6 a day now. Surely your network can check if the number being passed as callerID is coming from an actual service & block if coming from (say) an Indian scammer. Getting close to cancelling my service of 20 plus years.
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Rural AUS Matters! 💉💉💉
(@UndaSthnXiStand) reported
@annbritton @Telstra @D_LittleproudMP Telstra can disagree all it likes, but the reality is that rural/remote communications are falling behind growth and demand. The Telstra network was a neglected mess when it was handed over to NBN and any fix is a long way off.
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haris bilal
(@R7h552671319373) reported
@Telstra I am still dealing with customer care ,issue has not been resolved,getting frustrated
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𝕭𝖊𝖓 𝕮𝖍𝖚𝖗𝖈𝖍𝖎𝖑𝖑
(@metrikon) reported
@Telstra I don't accept that. I pay Telstra for my mobile coverage, not @ausgrandprix I bet Telstra has known there will have been a lot of people at Albert Park for months prior to the GP. Don't give me "it's not our fault or problem", when it's your service.
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Josh Quantrelle
(@jrq90) reported
@itaintfacebook @Telstra @Telstra I hope you are atleast doubling your infrastructure for tomorrow as it was basically non existent coverage after 1pm today. Pretty piss poor today tbh
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haris bilal
(@R7h552671319373) reported
@Telstra No customer care
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Kel Henderson
(@Kel_Hendo) reported
@SalesFixJason @Telstra How many customers do you think they are chatting to at the same time? My last experience was they need to halve the number. Good service but calling them is a better experience at the moment.
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Mitchell Costin
(@mitchell_costin) reported
@MissHissyKat @AnnetteJack6 Maybe get in touch with Telstra here on Twitter Cats. I am sure they will sort all this mess out. It's always a living nightmare having to deal with a deceased estate. Come on guys at @Telstra she just lost her husband and needs help transferring details.
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Cable Brandon
(@cable_unplugged) reported
@Telstra No fault. Definitely not a Telstra issue. Thanks
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LittleBlueWren
(@charmie13) reported
@nocsg @newscomauHQ Our internet was very good up until a Telstra "upgrade" in February but that's a Telstra issue not a government one.
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farmercate
(@farmercate2) reported
@jakeonfarm @Telstra We’re up 💩creek if they cancel 3G as that’s all we’ve got half the time.
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Lee Maynard
(@chubacker) reported
@Telstra you didn't help when you gave my business lines away to someone else without notice or consultation. your system is seriously f@#ked and needs to be addressed. first thing is getting rid of the CEO of your painting and art division. That's Andy if you hadn't worked that out.
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Rewster
(@Rewster7) reported
@Kooribaz Never seen so many Telstra logos in my life
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Trevor Goldstone
(@TKGoldstone) reported
Why would Telstra send me - a long time Telstra customer - an email with special offers for new customers only, that are way cheaper than what I’m paying? That’s just being nasty. Punishing loyalty.
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David Robinson (Tas, Aus)
(@daeta) reported
@Optus I feel a little buyer remorse. Filled out webform to transfer mobile service from Telstra and I'm on the phone with a call centre saying they didn't get anything from it, and the fields are blank, and asking me all my personal information again.... 15+ min so far on call..
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Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22
(@vmainard) reported
@MissHissyKat The crap they gave my mother for a simple request was unbelievable. It really upset my mother too. Just wanted it over and done with as quickly as possible. Telstra dragged it on for a month. Our bank it was one form, and it was done. Telstra could done that.
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chromed_ego
(@chromed_ego) reported
the Telstra & Optus network goes out at #F1 so they send a person to buy 64 SIMs from Vodafone #industrystandards