Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 03/19/2024 07:40

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Ferodale, Hobart, Mandurah, Geelong, Perth, Canberra, Central Coast, Cairns, Mount Beauty, Traralgon and Riddell.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaAdelaide Total Blackout
AustraliaBrisbane Internet
AustraliaSydney Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • NotSwagman Not_so_Jolly_Swagman 🕯🗣 (@NotSwagman) reported

    @Telstra I’m still waiting for the service call i was promised at 9am this morning. Is there anyway I can cancel that?

  • AshrafIshak11 Ashraf Ishak (@AshrafIshak11) reported

    @jriewolod @Telstra So sorry to hear .. you can absolutely contest this with the TeleCommunications Ombudsman- Telstra are gutless and have stitched up so many people for decades .. best of luck with all the family issues .. I have soft spot for your dear family Tigers 🐯

  • AjantaJudd Ajanta Judd (@AjantaJudd) reported

    @jriewolod @Telstra I do Tech support for elderly, frail & less abled people. This is so common that it's sickening. I come across people who are paying two separate providers for the same thing.

  • chickybabe_71 Melissa J (Also MJ) (@chickybabe_71) reported

    @jriewolod @Telstra Threaten to take it to the ombudsman, I'm sure they'll fix it right up, contact them via email, so there is a record of it

  • NotSwagman Not_so_Jolly_Swagman 🕯🗣 (@NotSwagman) reported

    @Telstra See there is the problem. You don’t even bother to listen & understand. Ashlyn fixed it! Over the phone! While 25 hours of chatline BS didn’t. The chatline promised a real phone call this morning at 9, but still hasn’t delivered. You are a COMMUNICATION company???? NO??

  • coelho_roshan Roshan Coelho (@coelho_roshan) reported

    @madmother66 @jriewolod @Telstra I would always suggest going to a telecom store with people who know the business. Pitching sales doesn't work regularly so managers find "creative" ways to pad numbers. By adding extras to your packages and selling it as a bundle. They won't tell you that you can buy the base.

  • number30five seán (@number30five) reported

    @Kermitron they just do not give a ****. I mean, they're not the worst & at least they're not telstra or optus, but goddamn... I wish there was an alternative mid-range provider, but they're all owned by TPG

  • Kermitron anarchopriapist (@Kermitron) reported

    @number30five iiNet was the fan favourite then TPG bought them out. I never thought I'd go with Telstra for my ISP but yeah, they're actually decent now I guess?

  • lisa_curz3 lisa hackett (@lisa_curz3) reported

    @AidenHowlett @jriewolod @Telstra Same as TPG you can’t sign out or cancel your contract- there is NO contact available to talk to anyone or return your emails- Disgusting “service”

  • Julie16631 Julie Elizabeth 🇦🇺 (@Julie16631) reported

    @jriewolod @Telstra Omg! Telstra need to be accountable for this blunder and refund all! I wondering if a solicitor could help. Outrageous 🥵

  • Flamingo0se cocktortureYT (@Flamingo0se) reported

    @Telstra my internet is down for the 4th ******* time today

  • NotSwagman Not_so_Jolly_Swagman 🕯🗣 (@NotSwagman) reported

    @Telstra You need to improve your service system. It shouldn’t take 27 hours of wasted chatline BS. Eventually I waited & waited & waited, on the phone to talk to Ashlyn. Your phone queue dropped out 3 times before connecting, so about an hour wait. What do you do with this feedback?

  • FranSmyth1 Fran Smyth (@FranSmyth1) reported

    @Shrappy71 @jriewolod @Telstra had the same issue myself.. took months & months of calling.. thout I would lose my mind...not good enough after 25 years

  • Peter217945 magpie (@Peter217945) reported

    @Telstra Just current. Have had all the Samsung Updates. As said. Weird. First time it's ever happened. But anyway thanks a lot for your help. Peter.

  • Gregeve98 Greg (@Gregeve98) reported

    wonder if the Tocumwal Telstra tower will be working by 6pm tonight or will there be another delay, love to know why its taking so long to fix, 5G went in it not long ago @Telstra

  • idiots_sick SickOfIdiots (@idiots_sick) reported

    The poor social media team of @Telstra today working overtime after all the horrendously scummy stories coming out about them today causing them to trend on twitter. Maybe if your company wasn't run by greedy ******** there wouldn't be so many stories of ineptitude form telstra!

  • number30five seán (@number30five) reported

    @Kermitron $95/month for Telstra's 50Mbs plan is $25 more than what I'm paying TPG atm for the same speeds. Don't think I can really justify that, but I'm glad to know its out there in case TPG properly **** the bed again.

  • Aussietranstara Tara #SaveSense8 #Boycott@gladysb (@Aussietranstara) reported

    That home geeks might want to streamline their voice services. So because Dodo VoIP is so locked down it is not with me paying for the VoIP service when @Telstra integrates with my google smart speakers

  • Jon71Wilson jon wilson (@Jon71Wilson) reported

    @Telstra disgrace 25 years a customer

  • mtmtmtme Marvy (@mtmtmtme) reported

    @jriewolod @Telstra Lodge TIO complaint. Telecommunications Industry Ombudsman, first tell Telstra you intend to and some media

  • Gregeve98 Greg (@Gregeve98) reported

    @Telstra yeah i see that also on the outages website that it was planned, my guess its a Hardware upgrade? cause it went down i think last Friday afternoon

  • strebormt 💧 Mara Roberts🐀👿🔥🔱 (@strebormt) reported

    @jriewolod @Telstra Wow. That's theft isn't it? Charging for a service that isn't provided?

  • muz19751 muz1975 (@muz19751) reported

    @Telstra are you doing anything about all these spam messages . Getting about 10 a day for over a month now. I have blocked every one . I don’t pay $140 a month for this ****

  • Jon71Wilson jon wilson (@Jon71Wilson) reported

    @Telstra lost this customer going to Optus

  • theozseawitch Ursula (@theozseawitch) reported

    @Telstra After some time & phone calls sorted. The worst was mum repeatedly being sold mobile phones & expensive plans when she had no ability to use a mobile. The other ludicrous one someone at Telstra telling mum she should be able to take over the residential care main WiFi for her own

  • piff0diddy Piff Diddy (@piff0diddy) reported

    @jriewolod @Telstra Telstra sucks

  • jriewolod J Riewoldt (@jriewolod) reported

    @Telstra made contact with me Today and have offered to refund the @telstra handset charges. I am a little embarrassed as it was $15 per Quarter not Month. Less money but still considerable. Thank you @Telstra and thank you the overwhelming support from everyone.

  • NotSwagman Not_so_Jolly_Swagman 🕯🗣 (@NotSwagman) reported

    @Telstra Why is it so hard to talk to a human being? When you’ve been screwed around by chat lines for hours & hours, why can’t a complex problem be escalated to a real phone call. Just a suggestion

  • Danielx64 Daniel ★ (@Danielx64) reported

    @Telstra is there a known issue within the Telstra app where you can't switch billing accounts? I have 2 accounts (home and work) and can only pull up the bill for one account.

  • madmother66 Helen (@madmother66) reported

    @coelho_roshan @jriewolod @Telstra Yep exactly what has happened to my older parents on a number of occasions-sold hardware & plans they have no need for & don’t know how to use. Then when they go back for someone to show them how-nope only sell. No help. Parents trying to be independent, instead taken for a ride