Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Perth, Bundaberg, Sydney, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Canowindra Curmudgeon
(@tw1tteringclass) reported
@azzaishotstuff @Optus Mate you should try being in rural NSW. We have been out for 3 days. Optus expert says its NBNCo problem. NBN can't get to us until 15 July so no phones or intertube until then apparently Only a telstra mobile hotspot to fallback on. We are not in remote area.
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Jordan -apiyo-
(@apiyo_dreaming) reported
@Telstra Carlton North 3054. Regularly getting texts notifying me of a voicemail when the call never came through. And regularly unable to make outbound calls. See the other twitter reply for someone else with similar issues apparently.
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Victoria
(@yeahthevic) reported
@DentePresi Yeah I’m on my work phone which is Telstra and no problems at all
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Melanie
(@4embracinglife) reported
@s3_gunzel @Optus Entire NBN network looks like.. Telstra & others having issues too
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DoobusScoobus
(@ScooobyDoh) reported
@geoffrey_payne Don't about the NBN,that was a manipulation by Telstra to obtain $10 Billion for the use of the Copper in preference to Fibre.If Telstra maintained the customer on any Copper ADSL service,other providers would be barred from taking it(law).Fibre was a detriment to Telstra revenue
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Louise Powell
(@louisepowell77) reported
@Matt62485467 @Optus No way! @Telstra has the worst customer service known to man!!!
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Empress Zucchini
(@ZucchiniBikini) reported
@MarkOMeara Neither! Everything was fine but they put off replying to me as they were heading into a movie, then phone was off. By the time they emerged from movie, there was a Telstra outage in area and couldn't send or receive. They were apologetic for not having replied when they saw msg
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Poida Says #Silver
(@break_something) reported
Optus internet and mobile service is out. How are they tweeting about it being out? Do they have a Telstra account for backup??
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Darshy
(@Darshy11) reported
@9NewsSyd pathetic service from #optus ....signed with them 1 weeks back changing back to Telstra
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Arsén
(@arsenharriss) reported
@7NewsSydney @Optus Vodafone network was down while ago and I switched to Optus. Now, their network is down. Hello @Telstra do you want me?
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Chris Wells 🇬🇧🇦🇺♋ Ⓥ♋
(@crispi_1971) reported
@Telstra The problem's not the WiFi. The problem is that Telstra Velocity is speed capped at 5Mbps max upload speed. No excuse. It's FTTP. When's my 2000/1000Mbps link coming, @Telstra? 12 year old 100/5 just doesn't cut it. #Bigpond #Bigpong.
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Richard W Smith
(@RWS_01) reported
@CEO_TBD @BenRigbyJourno @lawsocgazette We are still trying to get our heads around Amazon reviews - probably jaded by all those Telstra customer surveys
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Jordan -apiyo-
(@apiyo_dreaming) reported
@Telstra I don't use the app. If there's another way, let me know. Otherwise no dramas I'll see if it fixes itself / I'll factory reset to make sure it's not a software issue. Could of course just be planned obsolescence, since various other basic phone features are starting to play up :/
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Stephen Gentle
(@stephengentle) reported
@Eli89637688 @ClownyHobo @beneltham He acted against the advice of all relevant experts in the field. The only people on board with his vision were those with a vested interest (like Telstra execs who wanted to get rid of their failing copper network on the public dime)
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Darshy
(@Darshy11) reported
@NovaStar77 i signed up 1 week back, very poor service, changing back to Telstra
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some sox
(@eff__mitch) reported
@Telstra - Your app breaks whenever I try to pay my bill - My Telstra crashes whenever I try to pay my bill - "Pay your bill" form crashes whenever I try to pay from there - I paid over the phone last week, never went through - Complaints form crashes too For two weeks now.
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💧MurrayGrey
(@FlatGrey) reported
@telstra my prepaid service has lost all its data and connection this morning. It was on auto recharge but Telstra has just changed plan. How can I get it fixed?
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DoobusScoobus
(@ScooobyDoh) reported
@geoffrey_payne Don't agree on NBN,that was a manipulation by Telstra to obtain $10 Billion for the use of the Copper in preference to Fibre.If Telstra maintained the customer on any Copper ADSL service,other providers would be barred from taking it(law).Fibre was a detriment to Telstra revenue
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Cassie Parks B.Nursing Grad Cert Nurs(Crit Care)
(@CassieP54800776) reported
@Telstra Hi Lauren I spent an hour on the phone last night trying to sort out the problem. Telstra promised they would call back today - they didn’t call. Called them again today and they have no record of my call..,.,
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PresiDente
(@DentePresi) reported
@yeahthevic Yes. The whole Optus network is down. Telstra seems to be fine
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Nathan
(@nathgaus) reported
@yeahthevic Yep. I switched from Telstra to @Optus a few months back, not a wise decision. Coverage sucks.
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Cassie Parks B.Nursing Grad Cert Nurs(Crit Care)
(@CassieP54800776) reported
@Telstra I have never had an overdue bill so why am I expected to be penalised for other people who don’t pay their bills. Do I get a benefit for being in credit. No. I am penalised for doing the right thing.
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Qryptsoner 🌱
(@coinspiracy17) reported
Just had a state wide network outage here in Sydney for Telstra and Optus. First the Australian major banks have an outage 2 weeks ago and now this? Too maybe events happening for all this to be a coincidence.
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Jordan -apiyo-
(@apiyo_dreaming) reported
Is anyone else recently getting a lot of "network busy" type errors when trying to make mobile calls? I'm on Telstra and it's getting kind of out of hand.
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Vijay Arumugam
(@vijayarumugam) reported
from
Sydney, State of New South Wales
@Optus It looks like the Optus telephony is back. The Optus NBN is still down, now for over an hour. It's a nightmarish morning for Teams calls. What's the ETA? I'm managing my work with my mobile hotspot with Telstra. Those who have Optus mobile internet have no plan B.
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Tyroga
(@tyroga) reported
@Optus So even though it is going to cost more, I'll be moving to @telstra anyway because the service is too unreliable from @optus. I see now it also includes "some" people in SA too. ¯\_(ツ)_/¯
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🤡
(@yungjxesh) reported
@LonerDefi @Optus @Telstra Telstra ******* sucks
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Parry
(@parryea) reported
@Kogan ordered, reordered, had my delivery returned twice due to an incorrect label and now have to wait again for the item to be dispatched. I get there are delays because of lockdown orders - but telstra can deliver the next day, is there a bigger issue here?#koganfail
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Alex
(@Alex_Reaver) reported
@LorettaWillaton Hi Loretta, I was wondering if you had any news about a Telstra tower at Casey Fields. We are desperate for some reception in Clyde. No Telco's seem to want to service the area.
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Sam
(@Samanth51447741) reported
@Optus hello why is the system down? And why have you not notified customers? This is ridiculous. Atleast give us a time estimate. If you don’t make another announcement with updates soon I’m buying a Telstra sim and never looking back at you.