Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (39%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Bundaberg, Brisbane, Melbourne, Hobart, Adelaide, Perth, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier and Orange.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Wi-fi | |
| Bundaberg |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Wray
(@neilw101) reported
@JaneenJericho1 @Telstra That’s why i’m with Optus; they tell me if there is a problem: wouldn’t go near Telstra if they were the last phone company on earth.
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Joey Nicita ☀️
(@JoeyNicita) reported
@cazzrhughes @lalycia @SuperNetball Right???? I’m on Telstra, so without twitter I’d have never known
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Nae
(@Nae92464605) reported
Awh #telstra just figured out what DC stands for on wifi hub!!! dumb kunts cause that how piss poor your service is and shits itself soon as say “hello??? Can you hear me??!!” when answer the phone!! Farking over it and sounding like I’m an Adele song!! Get optics!!!!! 😤😤
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Trevor Norman
(@TNorm22) reported
@acmadotgov my phone number has been spoofed and your advice is to contact my telco. @Telstra is my telco and they told me to call the ACMA. Can one of you please help? #scams #acma #telstra
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千 駄 木
(@dagi_sen) reported
@NBN_Australia Thank you @NBN_Australia your customer service is great! @Telstra your customer service suck and it gets worse cos no one wants to take responsibility
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Trevor Norman
(@TNorm22) reported
Nope. That doesn’t help. My @Telstra mobile number has been used by someone else to make phone calls. I am not directly being scammed (yet!) but someone is able to make calls from my phone number!
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JP
(@jplaskow) reported
@telstra how many days in a row do I have to suffer an outage. Just fix permanently, instead of half a fix and then another outage which resets the restoration time. been on hold with @telstra for 40minutes and the person responding to messages online has gone silent.
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Rahul Kumar
(@rahulk4) reported
@Telstra I have been trying to connect your customer service, such a long wait, looks like you have lot of issues. Trying to get 1 simple home internet service fixed, but you aren’t able to... really frustrated and sad, you charge for the service you provide...
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Judith L
(@joodoff) reported
@Telstra Hi, we are trying to suspend or cancel our Foxtel from Telstra account but cannot submit request and there is noone to ring. Can you please help? Thanks :)
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Agony
(@AgonyV9) reported
Never mind, Telstra wants me to fail in life
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Swadesi
(@thewanderborn) reported
@Telstra what kind of service do you have? I have been waiting for more than 30 mins. Can you call back urgent ly.
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Random Fool
(@ShiroFool) reported
@blimmey1 @Telstra Can you go one day without shouting hate at them Maybe then they’ll help
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🧚♀️fatfairyfetish🧚♀️
(@fibrofairyqueen) reported
@Telstra 132000 & 132200 tell me the office is closed?!?! I have no home internet, help!!!
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Roger Deane
(@Baldeane) reported
Mobile with Bendigo Telco who use Optus, every power outage I loose service because Optus have no back up Batteries. I borrow neighbors phone (Telstra ) to report the outage. Complained to BBT they said best to go over to Telstra rather than have Optus fix the Problem.
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Ian Harkin
(@sportznut67) reported
@JoeyNicita In all seriousness, that should be the goal. Whether run by Telstra or whoever, there should be an app/streaming service where you can see all of the major netball comps in the one place.
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helen day
(@mikbron) reported
@chrismurphys @Telstra Same countless phone calls and hours spent not being able to speak to anyone just being moved around pressing different numbers finally gave up and went with Aussie broad band great service speak to someone straight away call centre’s in Australia connected in 24hrs 👍🏻👍🏻
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D.A.Cunningham
(@cunningham_da) reported
@TMFScottP @Telstra If only they stuck with the original plan of fibre to the premises for everyone. Fibre is impervious to water, it transmits data as light, and needs a seal that is inherently waterproof anyway. Relying on the old copper network is a complete embarrassment.
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Louisa Budiharto
(@lizbb_) reported
@Telstra network has been down and on 3G between 7am - 5pm everyday at Redfern NSW. Why is this not on the outage page??
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nemesis
(@lukeqsk95tieri1) reported
@Telstra 3 failed Iphones, each time they send them back and I wait weeks for a replacement, finally asked for a refund and Mackay canesland store say its.not their policy. Complaint lodged with Qld fair trade and ombudsman
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Daryl McCullough 🇦🇺
(@frdmccull) reported
@thallam08 @Telstra You pay the remainder of what you owe for your console only. This is the cheapest way to buy a console & access to Game pass...if you cancel after 1 month for the series s your total cost would be $511which includes your 1 month bill and your payout for cancelling... 1/2
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Janeen Jericho
(@JaneenJericho1) reported
@Telstra Multiple times. Other than being told for 2 days there was nothing wrong now they can see there is a fault. @CathyPaterson16 do we have service yet - I'm not home?
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john s
(@blimmey1) reported
@ShiroFool @Telstra How about you try and wait 2months for a simple job to be done.See how your patience last .Idiot
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Trevor Norman
(@TNorm22) reported
@Telstra That doesn’t help me Tori. I am not being directly scammed. But someone has been able to make calls from my mobile number without using my phone or SIM card. The security issues that could arise from this are staggering. Please help!!
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Judy O'Connell
(@heyjudeonline) reported
@Telstra I need to cancel an order urgently, but can find no way to do this. There are no longer any support or contact options with Telstra.
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Damian Brady 🥑 #BLM
(@damovisa) reported
@VodafoneAU This is mobile data using a phone sim. I'm guessing my office is just a bad spot for Voda. My Telstra sim is pulling 83Mbps down.
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Di 🐱🐱😎🚗💻🏳️🌈
(@ozlurker) reported
@Telstra is there a issue with 5G in Raymond Terrace today? Speed is woeful
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That Savage From The 612 🤘🏾😈 (6-6)
(@Six1twoSavage) reported
@r3toric @Telstra @NASA DAMN! My update wasn't even long, hope yours go fast
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Dran
(@indrand) reported
@SamsungAU This has to be the worst #CustomerExperience ever. Decision was to walk over to @Telstra and signed up for new phone with @Google #GooglePixel5 So excited to get my new phone and have the best experience. Time to bin useless phones with useless #customersupport
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Daryl McCullough 🇦🇺
(@frdmccull) reported
@thallam08 @Telstra If you get the X instead of the S and cancel after 1 month your total bill is 763.79... meaning you have still saved when compared to buying outright. As buying separately would cost 764.95... if you are already a Telstra customer this is the best way to buy an Xbox.
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Glenn Dolenc
(@fluffybatman) reported
@Telstra 3 and 1/2 hours on your message service and your staff have still not validated my account. Telstra this is a new low in customer service or has customer service been totally removed from your organisation? Disgraceful