Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 05/27/2024 11:55

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Melbourne, Sydney, Adelaide, Sale, Donnybrook, Hobart, Canberra, Townsville, Geelong, Bathurst, East Devonport, Central Coast and Ballina.

Loading map, please wait...
City Problem Type Report Time
AustraliaPerth Phone
AustraliaPerth E-mail
AustraliaBrisbane Internet
AustraliaMelbourne Phone
AustraliaBrisbane Internet
AustraliaBrisbane E-mail
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • BobTheB77658931 Bob The Builder (@BobTheB77658931) reported

    @chrismurphys @Telstra Have used Internode since from soon after they started and have had very few issues with them.

  • piet_jason JP 1977 (@piet_jason) reported

    @Telstra Your wait time for a phone call re service issues says 3 minutes...I’m 40 minutes in and still on hold. Utter rubbish service.

  • Naighnay Naigh (@Naighnay) reported

    @NetballScoop I understand a price increase SSN is brilliant and undervalued but this is a terrible way to do it. With no notice in the off season. People will cancel their subscriptions especially as there's no new content as incentive to continue it. Feel lucky to be a Telstra customer.

  • EconoGarry EconoGaraidh (@EconoGarry) reported

    @chrismurphys @Telstra I use Optus mobile broadband. A year with no problems. Faster download than nbn. Slower upload but who cares. Their webmail is not to be recommended though.

  • larajay66 Open your eyes (@larajay66) reported

    @chrismurphys @Telstra We have been with westnet (iiNet now) for 23 years! In that time the most we have ever been out is 3 days when my brothers stupid workmate dug up the cable that goes across the Nullarbor!

  • skelly_damian Damian Skelly (@skelly_damian) reported

    @bkbaguley @chrismurphys @Telstra Same, haven’t had any issues with Vodafone

  • lg_smart_skylxr skyler (christmas c:) 🏺 (@lg_smart_skylxr) reported

    @tirs_is_cursed i just had a bloody stroke!! (serious)(sad)(**** telstra)

  • vivzilla Viv (@vivzilla) reported

    @NetballScoop I’m a telstra customer so nothing changes for me thank god. Feel bad for everyone else though

  • lg_smart_skylxr skyler (christmas c:) 🏺 (@lg_smart_skylxr) reported

    @tirs_is_cursed i just bloody stroke!! (serious)(sad)(**** telstra)

  • elldeelosang Lesley Dimmock (@elldeelosang) reported

    @chrismurphys @Telstra Been with iiNet for years and can't complain. Few problems and soon fixed when they do occur

  • AGGR3SSIVE_SHOT AGGR3SS1VE_SHOT (@AGGR3SSIVE_SHOT) reported

    @J0NSEY_ @AusGirlGunner I didn’t have internet all yesterday because Telstra and Optus were down in my area

  • cooliestevo73 Coolangatta_Bulldog (@cooliestevo73) reported

    @Qldstew @Telstra Mate I work in Emergency I’ve seen people come in with chest pain after dealing with Telstra! And that’s no bullshit!

  • gdenham3 Gary Denham (@gdenham3) reported

    After over 20 years with @Telstra I found myself forced to find another provider. It's a shame because I love their network. My last bill had an $80 charge on it that had never appeared before. I called them to enquire what the charge was and I was directed to a live chat session

  • Chabi__101 Lachlan Chabi (@Chabi__101) reported

    @Telstra are the Theodore, ACT servers down? I have no home phone or wifi?

  • annieexcuse Anne S. (@annieexcuse) reported

    @NetballScoop My mobile is with Telstra so I am assuming I will still get it for free? Had never actually researched prices at all as I was just lucky.

  • JamieMirror James ‘Rodríguez’ Ferguson (@JamieMirror) reported from Sydney, State of New South Wales

    @Telstra Thanks cas. I’ve been trying the online help but after the first automated response there was nothing in reply. Is there a number to call as the internet isn’t working sufficiently to complete the steps required. Thanks

  • sydney_ev 🔋SydEV #FSDBetaAU #FSDBetaOZ (@sydney_ev) reported

    @chrismurphys @Telstra Sounds like typical @telstra over subscription. Did it in our suburb, means it can never be fixed unless they cut customers. And that won’t happen

  • Leonine111 Lionel Bopage (@Leonine111) reported from Melbourne, State of Victoria

    @chrismurphys @Telstra It is rather an issue of the broadband system Malcolm Turnbull and the followers ruined.

  • JaneenJericho1 Janeen Jericho (@JaneenJericho1) reported

    @CathyPaterson16 @Telstra Type Minnipa in and you'll see an outage but the map shows Poochera/Cungena - still not helpful with no ETR and the 24/7 messaging app is useless.

  • maxmgfc Maximus (@maxmgfc) reported

    Beware that Google and Telstra make it almost impossible to cancel App subscriptions!!!

  • politico_pup Fire of democracy still burns (@politico_pup) reported

    @chrismurphys @Telstra The telecommunications ombudsman. When I have problems, my telco gets one chance to fix it and then straight to Mr O. The telco is then on a clock to resolve it and gets escalating fines if they don’t. Suddenly, they can’t be more helpful!

  • madeline1957 Marion Clarke (@madeline1957) reported

    @chrismurphys @Telstra I use Mint Telecom. They are Tasmanian based and speak perfect English and I’ve never ever had a problem with them. Mention my name and we will both get a $50 discount on the first a/c.

  • twensor twensor (@twensor) reported

    @rubin_angela Dealing with Telstra to solve a problem makes Orwell's Room 101 read like a teddy bear's picnic. It appears to be deliberately engineered to annoy the clackers out of it's customers. A once great public service organisation (Telecom) is now just another psychopathic corporation.

  • Qldstew Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales

    @Telstra help please

  • clairperkins80 Clair Perkins (@clairperkins80) reported

    @NetballScoop Telstra customer so doesn't affect me at the moment but I'm furious about rise & sneakiness. If not Telstra cust I would unsubscribe, can't justify paying more than Netflix. If I still lived in the UK I'd probably find a way to pay it as couldn't watch the matches any other way

  • ReddasSean Sean Redmond (@ReddasSean) reported

    Why is it so hard for your business to resolve simple problems? Do you want all of your customer base gone this messaging app is seriously inducing mental rage. I cannot believe how pathetic your support has become. #Mentalhealth @Telstra

  • BenjaminRoy73 Benjamin Reynolds (@BenjaminRoy73) reported

    @chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

  • TrevTrevor Rex Hateley ✊ 🥁 (@TrevTrevor) reported

    @chrismurphys @Telstra Some people complain about Optus but we have reliable service. Rarely an issue.

  • JamieMirror James ‘Rodríguez’ Ferguson (@JamieMirror) reported

    @Telstra Hi Angela. Apologies I had to get my dad to login to the app. Seems that none of the troubleshooting was working and he sent a message via the app. Are we able to organise a technician ASAP, please? Appreciate the help

  • FrenWasTooShort fren (level 3) (@FrenWasTooShort) reported

    @lg_smart_skylxr @tirs_is_cursed STOP SAYING **** TELSTRA HOLY ****