Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (50%)
- Phone (37%)
- Wi-fi (8%)
- E-mail (3%)
- Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Murrumburrah, Sydney, Perth, Brisbane, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Adelaide, Geelong, and Cook.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 3 hours ago |
|
Murrumburrah
|
Phone | 8 hours ago |
|
Sydney
|
Internet | 9 hours ago |
|
Perth
|
Total Blackout | 1 day ago |
|
Brisbane
|
Wi-fi | 2 days ago |
|
Melbourne
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kmac (@check307) reportedAustralian Govs of all persuasions have sold the people out. First sold QLD State Gov Insurance, Keating the Commonwealth Bank , Howard Telstra, Beattie Water and we can keep going. Private industry is about profit and no service . We have that and pay exorbitant amounts for it
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NewsTongue (@NewsTongueX) reported🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.
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Paradoxa (@Paradoxa18) reportedOK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy
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Lyn Shields (@lynshields) reportedThis Telstra ad is horrible
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jfly (@jasonfly) reported@pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.
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SJP (@SJPtweets) reported@telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase
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Australian 🇦🇺 (@45FirstLady) reported@OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.
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Electric Future (@electricfuture5) reported@c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ
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Brett Keleher (@thebrickcleaner) reported@Docsthename @Telstra Hmm seems like the Spaceman’s internet isn’t so bad after all 🤔
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Mike Sharpe (@VMaxF1) reported@Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.
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John Clements (@kc9on) reported@eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......
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Nat Factor ⭐️💜 (@StuddertNatalie) reported@TheChopperLady It’s ok. I’m already thinking of suing Telstra for ******* up my payments and putting me in this situation! So much for government assistance right? These corporations and governments are pathetically slow!
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cat 💜🇵🇸🩷 (@feedthecath) reported@Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol
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Veritas (@jarro56) reported@karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!
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Sam (@nursesrock25) reported@Telstra @ABHawks1 @Telstra I’m having the same problem
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immyonboard (@immyonboard) reportedWill be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.
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Snow Leopard (@SNOWFXINC) reported@SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.
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RJHtweets (@RJHtweets66) reported@MikeCarlton01 Exactly 👍 I’ll even name names of absolute fvcked customer experiences I’ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few 🤬
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Joanne Jones (@JoanneJ37319580) reportedThe telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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C (@coryidau) reportedI spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov
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SNOOPREY (@SNOOPREY77) reported@Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .
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Mike Carlton (@MikeCarlton01) reportedAnd they’re all the same. It’s almost a rule that the bigger they are the worse they are. Telstra, Optus, Qantas, the big banks, Coles, Woolworths. All run by wildly overpaid ‘chief executives’ who would rather wrestle crocodiles than actually encounter a customer. **** ‘em all.
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samantha 🏳️⚧️ (@Samantha7ey) reported@yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network
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Paul (@Paul21421386) reported@KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo
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Deepuc (@deepudips009) reported@Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try
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andy lai (@andylaiz88) reported@Telstra @LiauwEllen you phone 'support' team HANGS UP ! I guess your staff are meeting their call 'quotas' 🤡
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Jays (@Jays200) reportedI've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.
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gee (@lordgeezuz) reported@ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭
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스칼렛•해린 (@scarletthxxrin7) reported@Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.