Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Launceston, Melbourne, Adelaide, Perth, Brisbane, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
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| Sydney |
Internet | |
| Launceston |
Phone | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Paradoxa
(@Paradoxa18) reported
@KazRockchick And the more gov goes on line, the more we disappear. Happening at all levels. So what if you can't eat, must buy shiny, must get hooked up, or we can't help. Not just gov: is Telstra answering phones again yet? #fairgoforALL
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Sam
(@SamBel72) reported
@Telstra doesn’t answers phones for account queries. Forced to send text chat query. Sent HOURS ago & still no reply? Atrocious customer service! They’ll quickly give you human contact to sell you something but after that they as good as tell you to eff off!
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Frane
(@ftafra) reported
@Telstra I also had re-type, explain, confirm & clarify the issue all over again. This is ridiculous. This is negligent. My elderly parents have no working phone system & no one seems to care.
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CoolJosh3k 🇦🇺
(@CoolJosh3k) reported
After “upgrading” my #Telstra internet service to #NBN internet, it took them till today (20th) since the 4th to actually connect me. ⏱ It took longer because they had to send out a technician. The problem: when a neighbour was connected, they severed our phone line. 🤦
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Ryan D
(@RyanD60244082) reported
@NRL @Telstra Gutho is top 5 worst ever selections. Put this story away. Wow
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blackcat
(@Lily_zzzz) reported
@captainfred09 @Telstra I’ve had the Same issue! Did they fix it?
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david_myers
(@schnausdm) reported
from
Sydney, State of New South Wales
@jacket1962 @Telstra Yesterday having spent an hour online getting nowhere, not being able to speak to a person even though Telstra said I could. Drove to the local Telstra store where they told me the product Telstra suggested I should buy was useless and would not solve my problem.
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Frane
(@ftafra) reported
@Telstra poor support continues. Had some work done then said "We are available 24/7 over the instant messaging platform" Errr no Tue 17th My 24/7 chat was ignored till morning 18th I had some, then it stopped, nothing till morning Nov 19th My 24/7 chat was ignored till morning.
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Richie
(@Richie83086627) reported
@swiftievotinga1 @Telstra No service when there’s a problem, overseas call centres that tell fibs, they just really suck lol
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Jeanette Adams
(@interchange400) reported
@Telstra I am sick to death of no mobile service where I live yet when I go into closest town I have service 😡
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Amanda Bidese
(@akDempster) reported
@Agirlcalledzoe @VicGovDHHS @migga Maybe they are still blaming last nights big telstra outage?
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czdr
(@nofuneraI) reported
Telstra are such cheeky ***** but I can’t go to any other provider bc I can’t get service anywhere lmao.
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not_so_funny
(@not_so_funny) reported
@pencilportrait3 Please let me know if it worked (if you try). I'm being flooded with phone calls from telstra threatening to cut the internet service! What shall I do about Twitter!!!!!
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ScottyJ
(@ScottSj84) reported
@Telstra I have been trying for two weeks to get through to #telstra - can’t get them on the phone, can’t get them on web chat WTF is going on?
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The Almighty Demon Neither Wide Awake Or Dreamming
(@popcapkitty) reported
@faithvalntyne25 Telstra it’s meant to be fast but it’s really slow lately
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Callum Strahan
(@CallumStrahan) reported
@Telstra want to charge me a $70 late fee, whilst I've had my hours slashed in half because of covid! Can't even contact support because I can't get through, not happy 🤬🤬
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Graham Lauren
(@cloudcitizen) reported
@Telstra I only get angrier with each passing day that #Telstra refuses to fix its OVERCHARGING of my account without delivering a service any different or better than the one I had before, or that I'd even asked for. AVOID THIEVING #TELSTRA
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John
(@jrgibson1) reported
@Telstra A message was sent 31 minutes ago to which NO ONE has replied. Can you explain to your customer who spends over $350 per month how the chat service is more efficient than a telephone call to a telecommunications company?
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Frane
(@ftafra) reported
@Telstra it's 1am here in Australia. Just thought I'd check on my handy Telstra app 24/7 support request, to fix a serious issue with my phone line. Created Tue 17th. My last plea for some type of help was over 6 hours ago... yep still no reply, great support Telstra.
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Kay #FreeWestPupua
(@kaylaasale) reported
@Telstra not even the bank needs that much information from us, if I walked to the mail box and took a letter with her info I'd have more chance to get onto NBN? I was also told we can't make complaint and lady on the phone refused to give complaint details.
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anthony giw
(@anthonygiw) reported
@Telstra @telstra is crippling small business everywhere and offering no service. I just hope the communications ombudsman moves swiftly on this case. We are at our whits end and it’s all due the incompetence of @Telstra
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Alexandria Brangwin
(@AlexBrangwin) reported
@Telstra @TmChrisk31 Worryingly a lot of people have been switched over the 4G backup on smart modems...and Telstra's diagnostic tools say there is no problem.
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Rick Harker
(@Rick_Harker) reported
@digitalformula @Telstra @superloopnet Same experience here. Had one time issues that had Superloop send a tech and no issues ever since.
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Brett Lee-Price
(@BrettL_P) reported
@davidould Ah. I've found that several providers which aren't Telstra/Optus are generally much more superior in quality of service and general support.
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Brandon Chen
(@BranwoodJack) reported
@Telstra I get over 300mbps down using Optus 4g on my iPhone 12 so no thanks, ain’t switching to Telstra
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callum 🌷
(@slurmaid) reported
Day 3 of no phone line with @Telstra on my business account. The QR code for my eSim is invalid and all support can say is the scripted ‘how to use a QR code’... 🙄
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Lola
(@1lazylola) reported
@Telstra Thank you amber. Good to know I can get a hold of someone at twitter. I finally got through to someone on the chat and he got a temporary fix until someone can fix the issue in the street. Thanks
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Jack Hellman
(@JackHellman) reported
@Telstra @Telstra No, it’s not good when companies steal from customers. Your telephone support is non existent and the automated bots on the app chat go around in circles. At this point, w/o resolution, I will dispute the charges on my credit card
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Kay #FreeWestPupua
(@kaylaasale) reported
@Telstra my nan is 87 and does not recall to the cent her last bill and does not have 100 points of ID to go in store. I was asked to provide her licence (age????) Which we can't do. You've caused serious anxiety with this letter and have no help for people who cant use apps? 🙁
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Alexandria Brangwin
(@AlexBrangwin) reported
@hipstergeddon @NBN_Australia Same here! "Smart" modem from @Telstra switched over to 4G emergency backup a few days ago mid morning...and hasn't switched back! Occasionally the WAN/DSL light blinks like someone's fiddling downstream but little else.