Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (27%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Brisbane, Melbourne, Newcastle, Joondalup, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 24 hours ago |
|
Adelaide
|
Phone | 1 day ago |
|
Sydney
|
TV | 1 day ago |
|
Sydney
|
Internet | 1 day ago |
|
Brisbane
|
Phone | 1 day ago |
|
Adelaide
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🐓Raytheon Charles (@jsin_59) reported@Telstra Mobile network is down again
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William Hawk (@WilliamOneHawk) reported@SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.
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Lynn Phillips (@HappyPawsTreats) reportedJust got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"
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Melanie Grand (@1motherwolfx2) reportedTelstra is one company. It is unreliable and not dependable. I would investigate what's really going on inside the company. I've been saying for years that technology, as it is now, is totally unreliable and dangerous when it doesn't work.
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Bernie Jackson (@BernieJ43233049) reportedTelstra to buy Tinder Canberra- Telcom giant Telstra has announced a bid to buy the dating app Tinder. "Both our brands set low expectations then fail to deliver so it made sense" Said a spokesperson
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Bo Merchant 🇦🇺 (@BoMerchant1) reported@Telstra If you’re going to raise the price of 5g home internet have the decency to change to unlimited data. You owe people that especially after the outage that happened.
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Helmut Brodesser (@hbrodesser) reported@JasonClareMP How about using unsubstantiated, incorrect Sinophobic fear mongering to distract from the real reason for the Telstra blackout, like you and Barnaby Joyce did with your moronic suggestion of a link between China’s rocket test and the Telstra blackout.
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Felixus (@CrankyFelix) reported@Telstra weak as piss apology. Just wipe your fees for 1 month and no one will cafe. Such a bad corporate actor
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10 News (@10NewsAU) reportedTelstra customers who were affected by the widespread outage last week will be able to apply for compensation. The incident left millions of Australians without phone coverage, halted public transport services and impacted digital payments at businesses. The telco’s CFO said customers will have to provide clear evidence of their loss and an estimated claim amount, which will be assessed on a case-by-case basis.
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John McWhinney (@john_mcwhinney) reported@crankyanni You do understand a network the size of Australia cannot simply be turned off and rebooted ! The complexity of so many outdated and incompatible software programs interacting is very problematic ! What happened with telstra will happen again ! The whole system needs a rebuild !
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peter kenny (@peterke60628957) reported@FetchStep Telstra need to be nationalised. This is criminal, and ********* incident management. All their management should be sacked. For refusing to spend $30K to upgrade out if date infrastructure, its now cost them $30m. And god knows how ********* their vulnerability mgt is!
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Andy J (@AndyJay16634390) reportedFkn hell, the Telstra witch-hunt on ABC is stupid. All bread and circuses for the peasants to feel vindicated. What a waste of taxpayers dollers.
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Woody (@liberals_ipa) reported@hitinman This is dumb **** having a system crash under these circumstances. Any company with half a brain would have a parallel copy of the network to run tests on prior @Telstra
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Tony Walton (@TheCyclonesSka) reported@Telstra "Sorry we let you down"!! What a load of spin bullshit!! You are nothing but GREEDY ARSEHOLES who aren't putting money into infrastructure, despite your bullshit!!! You never **** up raising your prices, do you?!! GREEDY ARSEHOLES!!!
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Charlie (@chardidathing) reported@rison99 @Telstra who? it was confirmed the one unfortunate regional case wasn't a result of the telstra outage
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@telstra. Vicki whatshername should donate a year or two of her salary to compensate people affected by Telstra’s complete self-serving ****-up last week.
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Raymond McKeown (@RaymondKeown3) reportedSo, we are now being told by Telstra, that the Indian code cutters, misunderstood the message about how to fix a problem they knew about, but did not communicate what the so called fix was The Telstra Net Result was to fix a problem create another bigger prblem And that CEO shelia keeps her $multi-million job? Anyone there Shareholders?
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Sarah Maloney (@SarahMoloney36) reported@dailytelegraph And poor programming!! @Telstra @AlboMP
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Rob E Russell (@RobERussell1) reportedJust watching the senate enquiry about the Telstra outage with greens idiot Sarah Hanson Young asking questions that border on stupidity. She’s as thick as ****. Yes Telstra ****** up and you can be sure they’ll be moving heaven and earth to ensure it doesn’t happen again. Get over it
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Enertium AI Cyber Defence (@enertium) reported@CompSciFutures Holy kow I can’t believe Telstra and COA VICPOL still have not reconnected my M2M Medical emergency assistance sims. I’m supposed to be working on Tier 1 NOC for this cyber crisis. @FSF even prepaid me in stickers!!! F off McKinsey. See my GitHub: APMonitor. It’s big in NYC as a B NOC, because: walking down the street and throwing a date point over the fence. 🤘🤘🤘
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Andrew (@andrewrdn463) reportedTelstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.
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pesky paul (@BARGH3ST) reportedoh okay so websites will work on mobile but not my laptop. @Telstra sort your **** out
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꒰ঌ kira b 星绮丽 ໒꒱ (@k1rab0shi) reportedWow I love paying Telstra for 5G and then getting no signal at all at home
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Andrew (@andrewrdn463) reported@Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!
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Turbo Dungstorm (@TurboDungstorm) reported@PacificJay19 @elldeeone @Telstra Nothing would surprise me. I've seen the biggest of biggest Tech companies make rookie level config errors on all sorts of gear.
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MestaTee (@Toni_cious) reportedWhy you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.
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The Lord Ardent Rake (@financialporn11) reported@mrwebber4 China just hacked the Aust 911 service (called 000) & the major Telco (Telstra) in retaliation for the *** negative comments regarding the Chinese missile launch. For the UK stealing a steel works I would think something stronger is in order. Timed in between ***. Y not a PM?
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Dr Ravi Nayyar (@ravirockks) reportedAs per Telstra (Submission No 7.2 to the 000 Inquiry) thus far: - Maintenance work on timing equipment --> Telstra restarts the box. - On restart, the GPS card didn't work as expected because of an intentional design change to fix an earlier issue --> GPS PNT flaw was triggered.
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Robyn Tan (@robyntan) reportedWas it an old $30,000 server or old GPS receiver? One or the other. #telstra outage error
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katie 🍞 (@katiebecker16) reported@Kate3015 @Oz_Mocker Albanese also says that he and Telstra orchestrated the outage to help 16s stay off social media