Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (44%)
• Phone (37%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Gympie, Perth, Loamside, Melbourne, Long Forest, Brisbane, Penola, Hobart, Adelaide, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, and Arumpo.

City	Problem Type	Report Time
Sydney	Phone	2 hours ago
Gympie	E-mail	2 hours ago
Perth	Internet	6 hours ago
Perth	Internet	8 hours ago
Loamside	Internet	22 hours ago
Melbourne	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  💥MydogsTess🐶🐶 (@Vanessapaterso6) reported 4 minutes ago

  @tomdflynn I am. We just changed from Telstra wireless which cost us $110 a month with crappy service to Starlink. We are happy with the speed, just a little annoyed as they put the price up from $69 to $75 in the first month. Still cheaper and faster.

• 
  Murray (@MyNameIsMurray) reported 6 minutes ago

  @DavidLeyonhjelm @georgios197 @DanielPriestley Luck... and both the timely full privatisation of Telstra, and the complete offloading of Australian gold reserves (nearly tanking our, and world markets in the process). Howard only balanced the books by selling off a LOT of stuff that ended up creating problems later on.

• 
  SNOOPREY (@SNOOPREY77) reported 7 minutes ago

  @Telstra If we can’t even get 5 bar reception in town that’s bad , admittedly it’s not everyday but we do pay for a consistent service do we not

• 
  Tony K (@TKags) reported 7 minutes ago

  @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

• 
  Dave Jones (@eevblog) reported 9 minutes ago

  UPDATE: Dodo contacted me and transferred the Telstra number manually. Said it could take two working days. Several hours later my Telstra SIM is now dead and the new Dodo SIM doesn't work. The website just shows "Order in progress". And now it's Friday night.

• 
  Mike Sharpe (@VMaxF1) reported 10 minutes ago

  @Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 11 minutes ago

  @KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,can’t afford gym,back on dole! Menopause worsened & mental traumas! I’m now on Disability dole & NDIS. My weight back 100+ kgs😢! In Pandemic I desperately started Yoga Teacher course on Udemy

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 12 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Andrew (@andrewrdn463) reported 13 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 17 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  Peter Dewar (@PeterD84508) reported 19 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  landman (@hasselljpb) reported 20 minutes ago

  Gotta love it when the @Telstra helpline drops out while trying to solve a @telstra issue

• 
  ⚡🏳️‍⚧️⛓️Θ Aunty ⚢ Vic Δ⛓️🇦🇺⚡️ (@Vic_Maidenless) reported 26 minutes ago

  @Dycbf1 The redeeming thing about them being on the telstra network and and being cheap

• 
  jfly (@jasonfly) reported 26 minutes ago

  @pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and I’ve had no issues with them for a the year since I switched.

• 
  Brian Basson (@BassonBrain) reported 32 minutes ago

  🇦🇺 Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

• 
  enz (@enz2g) reported 33 minutes ago

  @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 34 minutes ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  jess 🌙💍 (@talkingj3ss) reported 43 minutes ago

  @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

• 
  Paradoxa (@Paradoxa18) reported 44 minutes ago

  dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

• 
  Anthony Petisi (@ApiaFcViareggio) reported 45 minutes ago

  @spannaforce Issues with Telstra

• 
  Andrew (@andrewrdn463) reported 47 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Brendon Patterson - My Wife & I are PRGuy (@Brendon5374) reported 48 minutes ago

  @DanielWeisman5 how are large private corporations any different with service? Complained to Telstra lately? Qantas? One of the major reasons public hospital have a huge waiting list at emergency is because private clinics close early, and are fairly useless and always sending patients there.

• 
  Colin Ritchie (@ColinCleanEnery) reported 48 minutes ago

  @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

• 
  dexq (@qexdval) reported 51 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  Dave Jones (@eevblog) reported 52 minutes ago

  Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

• 
  FLAWED&FABULOUS (@FLAWEDFABULOUS) reported 55 minutes ago

  @future_vision18 @abmarkman Sorry , I am in the car now on my way home my phone is + 61 0414 412 473 I have mt phone with me i put the volume up Rod gets a better single he is on telstra. If you have trouble his 0404479712

• 
  mark coppleson (@vmc2011) reported 56 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  InnerQuasar35  (@Pom_Bazooka) reported 58 minutes ago

  @laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.

• 
  Rory Kilpatrick 🏳️‍🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported 58 minutes ago

  @SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium

• 
  Jayden (@Ballzzzz16) reported 1 hour ago

  @Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning