Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Sydney, Quinns Rocks, Adelaide, Cairns, Brisbane, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast and Yendon.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Quinns Rocks |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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vexy
(@vexxyfnt) reported
@Telstra @HuntyAU_ he doesnt even use telstra by the way me on the other hand have been a telstra user for 7 years and never had an issue with them keep it up!
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Stephen Nelson
(@phtephennelson) reported
@Telstra Also odd that a customer service rep couldn't reply to me within an hour and a half in the telstra chat app, but 2 people have managed to get back to me in less time on twitter.
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Stephen Nelson
(@phtephennelson) reported
@Telstra Hi Austin, the issue has been ongoing for 3 weeks. I've been trying to cancel a pixel 6 pro order due to supply issues. I've been told 4 times it'll be solved in 3-5 days, only for me to have to repeat the same thing every 3-5 days for 3 weeks. It's still not solved.
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Stephen Nelson
(@phtephennelson) reported
@Telstra And I'm currently looking at optus coverage maps. Have been with telstra for 15yrs, currently pay around $150/month and have been subjected to absolutely atrocious customer service.
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Craig Mann
(@craigmann01) reported
@Telstra Ran a test and detects no issue. But from the Speed test done through the Telstra app you can see there is an issue.
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Hashmat Moslih
(@Hashmat_M) reported
@Telstra When Telstra sends bills and give no service that is also theft and violence, is it not? My daughter cannot do her homework because for a month our internet is cut off and Telstra keeps on making false promises to fix it but it doesn’t.
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Stephen Nelson
(@phtephennelson) reported
@Telstra I would dm you Austin, but that seems to have helped **** all with people looking into it online for me repeatedly for 3 weeks now.
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Stephen Nelson
(@phtephennelson) reported
@Telstra Hi Beck, I'm unsure how me sending you a DM via twitter is any different to you looking into those ref numbers. Original order for 256gb pixel 6 pro. Cancelled shortly after due to supply issues. Still waiting on cancellation.
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Tigerroars87
(@tigerroars87) reported
@Telstra Internet not working. Is there a problem or outage????
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Stephen Nelson
(@phtephennelson) reported
@Telstra It's been a ****-show from the moment I placed the original order, back when the pixel was in the pre order stage! Yep, last month. Literally a month ago. So, nope. I don't have 3 minutes or 3 more hours to be told that it'll be solved in 3-5 days for the 6th time.
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George Kardaras
(@gkardaras100) reported
@jrg46 @bosco08 @JordanRenouf What happens if watch it on a tablet only? Mine ok on iPad but **** thru Telstra tv
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J//R
(@JordanRenouf) reported
@WestSydney @drt15 The Geelong game last week had nothing to do with them though. That problem was caused by Telstra’s network issues. So really it’s been pretty minor. This game is hard to watch though.
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Ted Eakin
(@tedeakin) reported
@paddy019 @davidbewart We left Telstra years ago after numerous no shows with a text message at 4:55 saying they wouldn’t be there that day. Many times. Leave Telstra @telstra #telstra probably the worst customer service organisation in the world
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Ashley Bourke
(@AshleyBourke5) reported
@Telstra @YouTube I don’t know when I first speed it up or slow it down still Play at normal speed
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Stephen Nelson
(@phtephennelson) reported
@Telstra Hi Bek, I understand that and appreciate that you're just doing your job on social media. I simply dont have another 3hrs right now to waste texting info to another person looking at a screen trying to help but ultimately not actually helping at all.
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George Kardaras
(@gkardaras100) reported
If watch directly on iPad all good. If cast to tv using Telstra tv box it’s crap #WELvCCM
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Stephen Nelson
(@phtephennelson) reported
@Telstra Telstra staff have taken a look 5 times already and it hasn't helped. I just don't have the time or energy in me today to go through it all again. I've cancelled my direct debit until this is all rectified. One very, very, very unhappy customer.
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Hashmat Moslih
(@Hashmat_M) reported
@Telstra_news the news is that Telstra still has not fixed our internet. It has been a month and we have been calling in daily basis but Telstra keeps on lying 🤥 to us that they will fix it.
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Carolyn Patterson
(@patt1car) reported
@Vaughan13Greg Three things you can rely on death, taxs and Telstra's rural coverage to fail.
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Aira Gizz
(@Gizzbtw) reported
What ******** is up with Telstra 😭
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Stephen Nelson
(@phtephennelson) reported
@Telstra I really don't think you do understand my frustration at all. And if you cared about the situation as much as you say you'd be able to sort this out without needing much of my personal info being shared on Twitter. Start here... Complaint case reference number 24160119
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Patrick O'Malley
(@paddy019) reported
Telstra sucks. They have taken a lesson from our prime Minister. All show and promises but no follow thru. No calls at all.
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Patrick O'Malley
(@paddy019) reported
Telstra sucks. Take my money. Provide no service and then not return my money. It doesn't sound fair to me
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Loyal Tropiqal
(@tropiqalvfx) reported
@HuntyAU_ @Telstra hunty who made your banner it’s so good wtf
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Hashmat Moslih
(@Hashmat_M) reported
@www_radio_net I want to report that Telstra is the worst company when it comes to care about regional Australia. It has been a month that our internet has been cut off since the storm that hit but Telstra has not restored our internet my daughter is falling behind in school work
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Steve Whittington
(@MrSteveWhitt) reported
Within 5 days of changing to #nbn streaming issues I haven’t had on cable in 10 years. Grrrr… @Telstra
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🎄⭐🦌🎁
(@ElleBellsy) reported
@Telstra There was one open a few weeks ago but I was told they couldn't assist. The current case manager opened up a new fraud complaint to try to get fraud tagging/any credit damage removed off my account - she said it was the only way. This just keeps going around in circles.
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra How did come we invented internet, and yet still have the worst? One-word answer, "Telstra"
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Patrick O'Malley
(@paddy019) reported
I am still having trouble with Telstra. Told they would "Call back" at 2pm yesterday. No Call. Bot told me last night I would get a "Call Back" today. STILL no call!! Maybe they don't have access to any phones there.
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Stephen Nelson
(@phtephennelson) reported
@Telstra Your in store staff were great suggested that the in store and online systems need to be overhauled so they actually communicate with each other. Because they couldn't help in store and now I'm back chatting to someone for the 5th time about the same ******* issue.