Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 18: Problems at Telstra
Telstra is having issues since 03:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (33%)
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Wi-fi (9%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Perth, Brisbane, Hobart, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
TV | |
| Perth |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TheOtherDibbler
(@TheOtherDibbler) reported
@Telstra After all the usual messages from Telstra telling me to switch back from the mobile network (which I can't do) my connection speed got cut to almost nothing. Again. It's been maybe a year since the last time but it's happened several times before.
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lilian
(@lilimareea) reported
@PetraAu @iiNet Travelling from nsw to Qld & back couldn’t get over how poor the internet was, more dropouts then connections, I’ve never started my phone so many times before, never experienced it this bad ;( I’m with Telstra
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C:\hris
(@chrisede_au) reported
@Telstra is there an outage in Brunswick, VIC 3056? iPhone + Nighthawk modem are both not getting a data connection
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Dr Scott Rickard
(@Rickard_Scott) reported
@wadekelly Having done a bit of driving/staying in regional areas over the last week, I can support that the Telstra coverage has been excellent compared to Mr R's provider. I can't imagine paying even more though 😱 @catmiddleton
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Sue
(@the_fifth_kid) reported
Currently my phones aren’t connected. I call @Telstra for help. 2-3 hours they say. That was 14 hours ago. Rang this morning to check. Oh, may be 24 hours. My husband may need specialist care urgently. @Telstra response - sorry, nothing we can do. Thanks for nothing @Telstra.
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Murray Webber
(@MyNameIsMurray) reported
@shawnharry @carlosml But that's the issue. I've had people from Microsoft, Telstra, and a partner tell me the VVX units will work via 3PIP, even if they are currently configured for TIPT... but I've seen no way to register the handsets to Teams. Obviously, handsets like the Poly CCX make this v easy.
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Carryn Beard
(@Carrynbeard05) reported
@Telstra Hi Ryan, I've sent you a message. Would appreciate an update and how I can cancel my account without paying any fees as I have not received the service I've been paying for over the past 6 months.
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青緣
(@chingyuen_) reported
@k_r_n_o Haha my hubby ported from Optus to Telstra. Ended up had to deal with one of the most useless customer service from Telstra.
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scott
(@SFynmore) reported
@karmabusdriver @peterMVFC @Telstra Peter, lodge an official complaint on their website, it's the only way to speak to a human. The line of increased volume is BS. I had an issue 3mth back & lodging an official complaint is how I sorted it. If they ignore you go to the ombudsman
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Haydos - SW & Chill
(@Haydos_Twitch) reported
@Telstra @NBN_Australia How many times does our internet have to dropout before you check the network, honestly, 3 dropouts in a hour and the tech support says its our fault
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Sophie Love 🎧🎤👩🌾
(@TheNakedFarmers) reported
@Telstra business landline dead (probably water in pits as we had 100 ml at the end of last week). Can't find number for Business Faults but Faults say a week (at least) for a technician & no reference number for calls. Need quick fix & call forwarding (although mobile shocking)
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TheOtherDibbler
(@TheOtherDibbler) reported
@Telstra Does the message I screenshotted mean the network is going down tomorrow? Might I hope it will be magically fixed tomorrow?
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Debs Majumdar
(@debsm) reported
@Telstra I’m having issues with my bill but you refuse to let me talk to anyone in person, I have to deal with an inept person on text message. Can you please tell me the prompts to talk to a real person otherwise tell me the prompts to cancel my service
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Matt Devlin (Devo)
(@mjwd141) reported
I started updating my @telstra in February and still haven’t progressed anywhere. I have visited two stores plus a Telstra business centre. Dozens of calls to Telstra and still no result. He responses to any of my replies to Telstra. Very disappointed with my customer experience
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Kylie ⍟
(@kylie_annxo) reported
@Telstra I sent a message through the app 3 days ago and never got a response. And if you respond on here you just add a link to your outages page that is never updated cause it’s been telling me there isn’t an issue in my area, when you know there is one.
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TweetSue
(@SueWilson_235) reported
@wheels002 @Telstra My 89 year old friend lost her landline for three weeks. Telstra cancelled two service requests, lied to her, charged for a technician to call out and fix the problem ... and didn't fix it. #ServiceFail
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Roxy
(@dieselmydog) reported
@Telstra is there an outage in the mascot area? No internet...
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Brett Martin
(@Blaydenn67) reported
@PetraAu @iiNet iiNet went to **** when they were bought out by TPG (everyone with a brain knew it would happen). I'd been with them since Mick Malone started it in the family garage. Had family & friends work for them. Finally gave them away & went to Telstra about 18 months ago.
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Patricia Carreira
(@Carreira_DrP) reported
They can send me a modem tomorrow the earliest but I need internet today. Solution: connect through @Telstra mobile in the meantime. Problem: I don’t have Telstra mobile (#tooExpensive) 2/n
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Patricia Carreira
(@Carreira_DrP) reported
Ridiculous day with @Telstra (a thread). For the last month I can only connect to wifi in the same room as my modem is. I called @Telstra technical support and now I cannot connect from anywhere. They said I need a new Modem. 1/n
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Jairus Ashworth
(@JairusAshworth) reported
@Telstra just spent 4 hours getting a terrible billing error reversed. I am not confident it will happen. This took two days. Why have you closed the call centres. Your service is so bad I am reeling, and will be closing all services immediately. In shock at how terrible you are.
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Robert Tunn
(@Robert6420) reported
@TelstraEnt If the Telstra network is high performance then it is the only thing that is high performance. CEO and customer service are no performance
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How To Buy Bitcoin
(@How2BuyBiTCoinz) reported
@cz_binance I learnt your exchange are thieves, that is what I learnt this last week. Also your customer service is worse than Telstra in Australia, which is known for being pathetic service. Keep up the good work liquidating and stealing from your clientele.
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wawa_skittletits
(@wawaskittletit3) reported
Increasing. They are AGAINST compulsory super because they are mostly supportive of employers, not employees. The Future Fund is astronomically high. Billions & billions of $$$ from Telstra sale & investment. As a bi-partisan move, we should’ve drawn down on it for
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Andrew Pedler
(@ADPedler) reported
@Optus #Optus’ service & reception in #Maleny is a contradiction in terms. I was an Optus subscriber since it was invented (not pleased with #Telstra) until I moved to Maleny, where Optus coverage ... absent.
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Professor Patricia Rogers
(@patriciajrogers) reported
@Telstra Thanks, Ryan. Checked the outages page and no confirmed interruptions in the area. My mother was advised today that the local area outage had been fixed - but that her phone line is still not working.
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Patricia Carreira
(@Carreira_DrP) reported
@Tesltra claims refund not processed me: genius that’s why I’m calling, to get it processed 20 more min of none sense before getting the refund in 5-6 days!! Total waste of time= 3hours Chance of me recommending Telstra= 0 none never!!!
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Dee🇿🇼
(@cocosimplee) reported
@Telstra your customer service is appalling. I have been unable to make or receive calls for 3 days. This is not only distressing but a violation of simple customer rights.
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Murray Webber
(@MyNameIsMurray) reported
Based on what I've seen, it looks like the main process is: Buy or migrate a block of numbers to Microsoft/Telstra Calling; See the numbers in Teams Admin Center and assign them to users; Then apply Calling and Emergency policies, etc. Does that sound right? That easy? Then what?
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Murray Webber
(@MyNameIsMurray) reported
Hey @PolyCompany, have you got any information about migrating VVX handsets that are currently configured as Telstra TIPT to 3PIP Microsoft Teams phones? Either that, or is there a VVX trade-in program to help us move to CCX handsets instead? We'd like to move to Telstra Calling.