Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala, Toowoomba and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
||
| Brisbane |
TV | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Pete 🏳️🌈#VoteYes
(@thegrumpypoof) reported
@k8jones11 @Telstra Thanks for the recommendation, Kate. Will see how quickly this issue takes to resolve, and if I’m dissatisfied, I’ll consider moving to another provider. If it’s on the same network & cheaper, why not? We need to save where we can these days with everything going up.
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Al
(@ally_oopa) reported
@brisbanecityqld @Telstra I'm not sure who this utility pit belongs to, but there is a broken metal cover on a pit at approx 35 Wynnum Rd Norman Park. It is a very dangerous hazard for the hundreds of cyclists that ride this route every day. Can someone pls attend ASAP? Thank you
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Maria MasterChef
(@ArmeeChef) reported
@Telstra can someone help us. I have been 2 hours in a call waiting and someone hang up on me @TelstraBcast we don't have internet
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Pete 🏳️🌈#VoteYes
(@thegrumpypoof) reported
I love Telstra’s ‘customer service’. They tell you to reach out on here (LOL), only to be referred back to filling in forms, using 24/7 chat or calling in by phone. Absolutely ******* useless!
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Fearless Friend
(@newcastleboyy) reported
@MyfUrban @thegrumpypoof Does Telstra still deny other services to their network for a period though?
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Simon Vanderzeil
(@SimonVanderzeil) reported
@Terrytoo69 Sol Trujilio was a really terrible CEO & Ziggy was not much chop either.Frank Blount was a very good CEO,he outlines meeting the top 30 or so Telstra Execs for a weekend meeting.They all brought their PAs & FB promptly stated he did not invite the PAs & directed all leave now!
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🌈 Steffy ⚓️⚓️
(@DrWitchypoo) reported
@Telstra Thanks Jessica. I cannot log in cos it keeps sending new username/password to an old email address. I was only using the app to work out why 4G so slow and has been over since the weekend. Is there some problem?
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Fearless Friend
(@newcastleboyy) reported
@thegrumpypoof @Telstra As a result of Optus’ retail crap service I bought my iPhone 12Pro Max outright from Apple with no contract as I didn’t want to have disappointments again.
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Urban Myf
(@MyfUrban) reported
@thegrumpypoof We go to Tasmania regularly, and needed a telstra network to use when we were there. Aldi provides that option, and we've never gone back to Telstra.
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Fearless Friend
(@newcastleboyy) reported
@Telstra You could help my Twitter friend. That would be good. He’s very upset with Telstra’s customer service, and it has assured me I’ve done the right thing by avoiding everything Telstra after all these years
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Dr Jorge Reyna
(@DigMedEd) reported
@Telstra Silver member and I were able to change my plan on the Telstra App. I have been told I need to provide 100 points ID and go to the Telstra show when I already have an account with you guys. Customer ID 2054610851. If you guys cannot fix this I will walk away from Telstra
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Urban Myf
(@MyfUrban) reported
@thegrumpypoof Aldi's plans use the telstra network. No need to tie yourself to Telstra
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Stark Raving Duncan
(@SR_Duncan) reported
@Telstra I have just checked and it's working on all sites now. so it appears that it was a temporary issue with the catchpa provider
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Jobe
(@Jobe14399836) reported
Telstra outage 100% at the moment
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EnRagedPanda
(@raged_panda) reported
@k8jones11 @thegrumpypoof @Telstra Legit thought most of the mobile plans from supermarkets would be ****
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🌈 Steffy ⚓️⚓️
(@DrWitchypoo) reported
@SR_Duncan @Telstra Having the same problem. Want to know why Telstra is so slow on 4G despite good signal strength and was looking at my app. Nothing working and cannot sign in.
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Pamela Valemont 1947
(@poet47) reported
@Telstra What the hell is wrong with Telstra? "Unlimited" Internet slow like a snail, +still the interminable problem of having to go on the search for my mobile phone every time I want to access emails on desktop. Having to retrieve login codes all the time is utterly ridiculous
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Bozza
(@AdelaideYid) reported
Why is my internet off @Telstra not even a 3g service to connect a laptop fkn doll collectors
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Fearless Friend
(@newcastleboyy) reported
@thegrumpypoof @Telstra I’m not anymore to buy outright. But Apple should replace your phone as they are manufacturer. They could test it for you at their Genius Bar. It might be a solution in the meantime compared to Telstra’s inaction
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EnRagedPanda
(@raged_panda) reported
@k8jones11 @thegrumpypoof @Telstra Legit though most of the mobile plans from supermarkets would be ****
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gjayh
(@hilly_syd) reported
Well, @Telstra and @NBN_Australia still with outrageously poor service. 5+ weeks for a simple NBN service move for our business. Hotspot and 4G only for weeks in a low signal area.
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Rick
(@colonelhogans) reported
@thegrumpypoof Pete! Pete! Telstra?? I left them 20 years ago!! Never go back!
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Patricia
(@callejap) reported
from
Sydney, State of New South Wales
@thegrumpypoof Which is why I have not been a Telstra customer in a very long time. Hope it gets sorted out
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Pete 🏳️🌈#VoteYes
(@thegrumpypoof) reported
@evelynblake0 Hi Evelyn, no it’s not working at all. It’s a brick. I’m calling Telstra when the fella gets home to get it sorted. I’ll be reqeusting a manager straight away. I’m not risking another employee who doesn’t know what they’re doing handling this.
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Fearless Friend
(@newcastleboyy) reported
@thegrumpypoof @Telstra Pete, when I had problems with my iPhone X in 2018, Optus retail were absolutely hopeless and told me a pack of lies. I took it to the manufacturer at the Apple store at Charlestown & they couldn’t have been more helpful. They replaced the phone with a like-new model
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Paradoxa
(@Paradoxa18) reported
@Telstra People ring Don't get me, get msg "incoming calls restricted" July 6. Aug 2 GP telehealth You "investigate" Say you find nothing Close complaint Suggest 70+k road trip to yr shop No home net 3 years Mobile, sometimes An essential service I pay for Epic #systemfail
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Envelopian (╯°□°）╯︵ ┻━┻
(@EnvelopianDrums) reported
I use aldi mobile for my data and I constantly have problems with it dropping out in certain areas, and often in areas where the coverage should be perfectly fine, don't they use the Telstra towers?
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Daniel Matthews
(@DanRobMat) reported
from
Melbourne, State of Victoria
@Telstra is there an outage in Brooklyn Vic? No internet or phones at work
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Fearless Friend
(@newcastleboyy) reported
@Telstra Well the job interview with Telstra was goddamned awful, Telstra vans driving in my street for three weeks then they come visit and tell me they don’t have a ladder big enough, more waiting, a truck goes through telephone line in the street, more delays getting it replaced
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Wade Sawkins
(@SawkinsWade) reported
@telstra Hello. I am trying to find out if there is an internet outage in Braemar 2575 NSW. Business address.