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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Loxton, Melbourne, Sydney, Perth, Brisbane, Hobart, Smithton, Penola, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

CityProblem TypeReport Time
Loxton Phone 19 hours ago
Melbourne Internet 2 days ago
Sydney Internet 2 days ago
Perth Internet 2 days ago
Melbourne Internet 3 days ago
Brisbane Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • tommygnr
    GTCE (@tommygnr) reported

    @TurboDungstorm @taipan168 Worst part is they still think Telstra is the most evil player in the game. (Although slightly less evil since they got rid of that pesky Yankee Sol Trujillo 🙄)

  • greg__briggs
    Greg Briggs (@greg__briggs) reported

    @disco___cat Have you thought about Aldi? They use Telstra network and way cheaper. Have the kids on them and will probably switch my wife and I across later this year.

  • roansome
    Roansome (@roansome) reported

    @teslaownersSV I'm looking forward to this service coming to Australia. **** Telstra and Optus...

  • ChelleAB
    Michelle Burrows (@ChelleAB) reported

    I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

  • MarkoMatvikov
    Marko Matvikov (@MarkoMatvikov) reported

    @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

  • Yarrahbunjyil
    ****** (@Yarrahbunjyil) reported

    @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

  • eevblog
    Dave Jones (@eevblog) reported

    I found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.

  • loftwah
    Loftwah (@loftwah) reported

    We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

  • bamberee
    bamberee/Bree (@bamberee) reported

    @BrianJArbuckle Thank you.: I didn’t realise other companies use the Telstra network until this week. Time for me to start shopping around I think.

  • BobDee12
    Bob Dee (@BobDee12) reported

    @AugusteReign @belinduhpyne @Ryandally08 Opportunity lost. This is a major problem with privatisation Federal Government owned and operated COR etc Oz was a mixed economy once which gave Oz a high standard of living L/NP wants taxpayers to pay for nuclear. Where are Oz true entrepreneurs? CBA, Telstra, CSL etc etc gone

  • MetalDragonHQ
    The Metal Dragon 🐉 (@MetalDragonHQ) reported

    I am going to be sharing tips and tricks to help people save money on subscriptions and telecommunications. First piece of advice is stay away from @Telstra as they are well over priced and they will lie to you to gain your business. I have proof. #MoneyManagement

  • escalatorover
    davie ewan macdonald (@escalatorover) reported

    .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

  • RayzSkieyWalker
    Sifu Strider (@RayzSkieyWalker) reported

    Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

  • RonHenryCC
    Ron Henry (@RonHenryCC) reported

    It is OK @kayo It casts well from the phone. I suspect using 5G. So it is possibly a @Telstra server problem.

  • TonyShepherd4
    Tony (@TonyShepherd4) reported

    Angus the LNP during Howard sold off assets to pay debt Telstra: A major telecommunications company. DASFLEET: A fleet of aircraft. Avalon Airport: A commercial airport. Melbourne-Brisbane-Perth airports: A group of airports. National Transmission Network:

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Ok apparently Aussies getting connected to Ohio servers are getting dropped and having issues across the board @iRacingSupport @iRacing if you could have a look at it please? PS I'm sorry Telstra pls don't throttle my internet

  • tofar1
    Bryn Davies an OA dad (@tofar1) reported

    Hey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.

  • dabblebutz
    Gerald Dabbles (@dabblebutz) reported

    @Telstra @Optus @optus_help can we please get support for RCS messaging on iPhones?!?!? The rest of the world supports it and Australians are missing out! 😭

  • UniqueImagesAus
    Unique Images Australia (@UniqueImagesAus) reported

    @BassonBrain @Jessdistrict11 @SpaceX I live 10km from the ocean, between two major cities. No phone signal in many many locations on our major highways. Cannot send a text while talking on the phone. I have two Telstra numbers, highest cost plan. Without Starlink mini mounted in everyone of our commercial cars, no comms. Australia has no world class highway connecting cities. Has no coastal phone network or fast internet. It’s 2026 and I though I would be in a flying car, reality is I cannot make a call and text simultaneously.

  • jumbarrawa
    Jumbarrawa (@jumbarrawa) reported

    Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

  • TheNoisyTrunk
    The Noisy Elephant (@TheNoisyTrunk) reported

    @adrian_couper "Telstra is a perfect example. The public owned it, public funds built it, and then the government sold it back to us as shares, what a ‘great deal’ for the people, right? In reality, the public purse lost a reliable income stream, and most everyday Australians (the ‘mum and dad’ investors) ended up on the losing end. Institutional investors and super funds snapped up the lion’s share, while retail investors often saw their holdings underperform or get diluted over time. The privatisation was framed as empowering the public, but the system was stacked in favour of the big players from the start. What John Howard did was sold the golden goose that lays eggs to pay down debt to make himself look good. Short-term.

  • TripTrav1985
    Trek Trav (@TripTrav1985) reported

    @Theblackfemini3 Howard SOLD everything. Telstra, Qantas, all of it. The reason we rely so heavily on income tax now is because of Howard. The reason we have trouble paying back debt is Howard. Read history.

  • clairochu
    nelly (@clairochu) reported

    @Telstra FIX UR WIFI NOW

  • Joel_0437
    joel0437 (@Joel_0437) reported

    @boomerangmadi @metrotrains Cellular DAS for Telstra, Optus and Vodafone to provide cellular on all 3, it also hosts the train signalling GSM-R 1800 network too.

  • Bron91856683607
    Bron (@Bron91856683607) reported

    Telstra mobile network scabs

  • Partytime63
    Salt N pepper 🌶️ (@Partytime63) reported

    @MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons

  • TasTurboChook
    TurboChook (@TasTurboChook) reported

    @telstra why is your mobile phone coverage in Hervey Bay QLD so poor?

  • jchoop
    jchoop.hl (@jchoop) reported

    @MarkoMatvikov Hahahha no not at all, I just wanted to pass along that during the swapping over process he said the exact same thing. For years with Telstra any kind of contact had been infuriatingly terrible for him, and he couldn't speak highly enough of the Aussie people walking him through everything and being patient

  • Bundellafella
    Drew Campbell (@Bundellafella) reported

    @Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.

  • annhyland101
    ann hyland (@annhyland101) reported

    So, even though there’s a world wide **** storm that is ******* world economies, Telstra just messaged to say they are increasing my mobile phone cost. **** Telstra. @Telstra