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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 27% Internet (27%)
  • 7% Total Blackout (7%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Newcastle, Perth, Joondalup, Sydney, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.

CityProblem TypeReport Time
Adelaide Internet 9 hours ago
Adelaide Phone 1 day ago
Melbourne Internet 1 day ago
Brisbane E-mail 2 days ago
Adelaide Internet 2 days ago
Newcastle Phone 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MajorBlipvert
    Nigel Withers (@MajorBlipvert) reported

    @VoteLewko Telstra is probably still carrying decades of tech debt. That old stuff has a bad habit of biting from time to time.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra asking customers to prove how they were affected by the outage is digusting. STOP IT VICKI BRADY - YOU ARE ON $8 MILLION A YEAR!!!!!!!

  • Toni_cious
    MestaTee (@Toni_cious) reported

    Why you should avoid Buying a Locked iPhone. Most iPhone vendors do not take out the time to explain to their customers why they should not buy a locked iPhone despite the price difference between the same iPhone model and same storage. This is what every iPhone customer must know about locked iPhones. Locked iPhones are locked to one carrier (e.g Verizon, Telstra, Vodafone) these are like MTN,Glo and Airtel here in Nigeria. These iPhones are Sold by a carrier with a network lock, meaning you can only use the iPhone with their network as a means to protect their investments. These carriers subsidizes the iPhones and lets you pay over a 12 or 36 months period depending on the plan. So only their networks work on the iPhones. Locked iPhones only accept the original carrier’s sim unless unlocked. They cannot be used with local networks e.g A locked AT&T iPhone cannot accept local sims like MTN or Glo. They have very low resale value. Now most vendors do not explain all this to their customers, they let them buy locked iPhones which would definitely give them issues later and upon return,charge them for the iPhones to get unlocked which in most cases are temporary solutions as the iPhones would still remain locked later, so buying them are generally a loss for the customer. Always insist on buying a Factory Unlocked (FU) iPhone no matter the price difference and persuasion from the vendor. Hope this helps someone out there.

  • JakeBeer11
    Jake 🍺 (@JakeBeer11) reported

    @Telstra When do we receive compensation. Will there be a credit on the next bill for the outage ?

  • ITittyDaFool
    I Titty Da Fool (@ITittyDaFool) reported

    @agroasx @Telstra Some of it. Won't help phone reception indoors though. Both networks need each other

  • elldeeone
    Luke Dunshea (@elldeeone) reported

    @Telstra that issue was an ntp server lol what a fail

  • RdyerDyer
    Robert dyer (@RdyerDyer) reported

    @Ausbobsmit She is totally ******* mad .Watching her today belittling the Telstra executives for the outage the other day and all from somebody who has never had to run a business.She has never employed anybody or had to pay wages .With technology you can always expect things to go wrong ffs

  • MatthewNus
    Gozling 🇦🇺 🇮🇱 🇺🇦 (@MatthewNus) reported

    @nemagovau Is there a opt out option. What a waste of taxpayer money again. Whos pocet is being lined this time. Telstra had nationall 000 outage just last week. by the time these things come out its over anyway.

  • Cotty_Merv
    Cotty (@Cotty_Merv) reported

    @Offerandextend @Wolfie__Bear @Telstra So did everything go smoothly? Did the world collapse because you couldn't call your midwife as soon as you went into labour? Or did you just need to get your main character syndrome fix?

  • BigDog_USA
    BigDog (@BigDog_USA) reported

    @jfsmithcnt @Telstra Stick to your computer games, retard, and let the adults speak. ~

  • RaymondKeown3
    Raymond McKeown (@RaymondKeown3) reported

    @Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum

  • TurboDungstorm
    Turbo Dungstorm (@TurboDungstorm) reported

    @PacificJay19 @elldeeone @Telstra Nothing would surprise me. I've seen the biggest of biggest Tech companies make rookie level config errors on all sorts of gear.

  • gopricette
    Pricette (@gopricette) reported

    @Telstra Diversity hires all the way down. People literally die when they cannot get emergency services. All in the name of "hiring more women" (and "minorities" aka people who can't speak English). Bravo, Telstra!

  • danijeljw
    DJ Wynyard (@danijeljw) reported

    @JakeBeer11 @Telstra The credit for outage from @Telstra will only come from thin air 😒

  • Tr3ggs
    Tr3ggs (@Tr3ggs) reported

    @FREAK0NAUT @Nd172557208 So you spend the 30k and make it a redundant fail over rather than a single fail point. Still a rounding error for Telstra.

  • ravirockks
    Dr Ravi Nayyar (@ravirockks) reported

    As per Telstra (Submission No 7.2 to the 000 Inquiry) thus far: - Maintenance work on timing equipment --> Telstra restarts the box. - On restart, the GPS card didn't work as expected because of an intentional design change to fix an earlier issue --> GPS PNT flaw was triggered.

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @Telstra telstra, charge premium prices for a half rate network. you have had years to get rid of all the single point of failure network issues, yet it keeps happening. remember when a small fire in chatswood telstra building took out the whole SMS network?

  • markede05626239
    Mark (@markede05626239) reported

    @Telstra Didn’t bother me was like an hour without phone signal big deal

  • NeurospicyLife3
    Neurospicy Life (@NeurospicyLife3) reported

    @WandaNightOwl Ouch on the journey time! I feel you though, they’re great until they’re not. Hope you didn’t get stuck with the Telstra outage last week too 😬

  • Josh_C90
    Josh (@Josh_C90) reported

    @Telstra Hey so, why are my bills going up in price year on year, because of your 'service', yet we're still getting outages.

  • CC68891975
    C C (@CC68891975) reported

    @marquet_yvette Oh no! Watch your passwords, in your notes? Or easy to guess passwords? i set up passkeys to avoid using passwords, you register your fingerprint (passkey) harder to copy. All this happened around the Telstra outage. Telstra and Google acs were affected for me.

  • Aussie_Patriot1
    AusPat🇦🇺🦘 (@Aussie_Patriot1) reported

    @BilsonhBilson @AnthonyPHoran Government haven't got a good track record of running anything which is why we have record cost of living, energy marked it a mess, housing a mess, immigration a mess as we don't have the infrastructure to support it. Giving the CBA and Telstra to the government also, no thanks

  • Trav57510252527
    Trev (@Trav57510252527) reported

    @Telstra Sorry have to let you down @Telstra I wont be paying my bill this month.

  • gxqxxkns5n
    Poyta! 🇦🇺 (@gxqxxkns5n) reported

    Got the corporate bs apology email from Telstra. I laugh when CEO says how serious they take things - but not serious enough to provide credit. FOS.BTW absolutely crap service in Darwin, Kununurra let alone anywhere in between. Looking forward to mobile direct to Starlink.

  • Justin065241190
    Justin (@Justin065241190) reported

    @Telstra Your network up time is commendable. All the experts here in the comments don’t understand the complexity and that sometimes mistakes happen.

  • will_evans_qld
    William Evans (@will_evans_qld) reported

    @maximumwelfare You can just write or do whatever you want it’s not like anyone gives a **** these days. Nobody cares about their job, whether that be at Telstra or someone that’s supposed to regulate them.

  • BlownBoats
    Boats 🇦🇺 (@BlownBoats) reported

    @Michael89529595 @MarkGra50507647 This was planned before the Telstra outage No one needs more government overreach

  • AusMickDundee
    Aussie Mick 777 (@AusMickDundee) reported

    Telstra also Charge the most for just a average amount of data...Than Any of the Telco Companies... Telstra is the Most Expensive. And at Slow download Speeds.. Turn this into a I hate Telstra thread I don't care..you can voice your dissgruntlements here..

  • peterke60628957
    peter kenny (@peterke60628957) reported

    @FetchStep Telstra need to be nationalised. This is criminal, and ********* incident management. All their management should be sacked. For refusing to spend $30K to upgrade out if date infrastructure, its now cost them $30m. And god knows how ********* their vulnerability mgt is!

  • ravirockks
    Dr Ravi Nayyar (@ravirockks) reported

    'It also sent a big button phone, powered by a SIM card; however, Mr Gaisford said without a reliable Telstra signal in his area, it has not been able to work.