Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (41%)
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Internet (39%)
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Wi-fi (11%)
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Total Blackout (4%)
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TV (3%)
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E-mail (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Batlow, Sydney, Melbourne, Cornwallis, Adelaide, Forbes, Launceston, Perth, Bundaberg, Hobart, Canberra, Killarney, Gilberton and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Batlow |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Cornwallis |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny
(@kennycunny) reported
@Telstra Yes, keep getting pushed back, “we’ll call you once the issue has been rectified” I’m meant to be working from for the past 5 days
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Health Bud
(@healthbudi) reported
@lel0601 @Telstra Have UAP started a parcel service?🤔
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Col Smith
(@Dangerman_2) reported
Just had a call from Arron from the "@Telstra Internet Help Desk" who informed me that my Telstra Internet was going to be disconnected in 8 days. I told him he could do it today, as I don't have any Telstra services. He swore at me in Hindi and hung up! #scam #scammer_Telstra
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Spiky Internet Space Wizard
(@NemesisTWarlock) reported
@Telstra I'm not a Telstra customer for home Broadband, so there's likely nothing you can do, don't worry about it lol
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Lozareth
(@lozareth) reported
Once again no phone service. Thanks @Telstra hopefully it will start working while I’m at work for the next 10 hours
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jess 🐇 ♡’s kanzy
(@mirrorballuvr) reported
can telstra get its **** together why is wifi down
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Ben Neville
(@bneville1103) reported
@Telstra 25 minutes on the phone, only now am I being placed in a hold queue because your useless robot couldn’t solve my problems. Incredibly inefficient and absolutely useless. Not to mention I’m paying top dollar for this service. What a joke. Not at all impressed. You’ve got
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Gareth Edwards
(@gasedwards) reported
@Telstra Yeah I get that, but I'm stuck in Kafka land being passed to Telstra by the MVNO and to the MVNO by Telstra. No-one disputes the fact that it's Telstra infrastructure, and clearly it'll be Telstra technicians who have to fix the issue too.
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Kurt Bryant
(@KurtBryant) reported
@oysta Telstra MVNOs don't support things like VoLTE and Wifi calling, but seem to have higher quality MMS and faster LTE speeds
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Em Em 🐀
(@Em1945Em) reported
@tasha_tilly @JulianLeeser @GuardianAus The answer is that it's the privately owned telcos. WE used to own Telstra where huge profits are made. Profits that could have been used to improve services IF we still owned Telstra. Why do gments continually sell off the golden goose? Never had a satisfactory answer.
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Spiky Internet Space Wizard
(@NemesisTWarlock) reported
@Telstra A shame there's still like, 150-250ms of input lag, making most games on the service completely unplayable, but eh
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Phil Andrews
(@philandercomedy) reported
@Telstra the most useless customer service ever…
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Balderdashing
(@natjshaw) reported
Oi! @Telstra don’t tell me I could have had my call answered “4 times faster” if I called from the app. The app did give me the option to call and I tried the chat option it did offer last night and spent 4.5 hours of my life getting no closer to a solution.
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Gaz M
(@_GazM_) reported
Is this how wet treat our customers @Telstra Thanks for all the information. I'm going to get this sorted for you. I need a little bit of time to do this but no need to worry as I'll be back after 90 minutes . If you need to step away for a few minutes, it’s not a problem.
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daviddickson jr. FN
(@DaviddicksonFn) reported
@jimipapifn @Telstra my wifi connection is not working…
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Christopher Owen 🦪💉💉
(@oysta) reported
Hmmm Exetel moving to the Telstra network. Not sure how to feel about that.
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RABBY K
(@rabbykx) reported
@Telstra Hi Brandon, I have order numbers & BANs - which do you want and where do you want them? I’m now receiving correspondence saying my service (that I cancelled) is now due to be connected so I’m once again on the phone trying to sort this unnecessary stress out.
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Gaz M
(@_GazM_) reported
Hey @Telstra is any one working in Australia who may be able to provide me with some customer service?
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Kenny
(@kennycunny) reported
@Telstra Telstra is a terrible service, had no wifi for 5 days now, they said i can use the 4G back up for now but that doesn’t work at all. Shocking service.
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Craig Fiddick
(@Craig_Fiddick) reported
@Telstra are you guys having issues when people are trying to login to the MyTelstra section to access their Personal Accounts at the minute?
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Pal
(@pal_meatbal) reported
@Telstra I've encountered some poor customer service in my time, but yours in far and away the worst. Laughably bad.
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Ted Eakin
(@tedeakin) reported
@Jerry_grey2002 @bruce_haigh @shayne_chester Telstra is the worst Australian organisation. #QantasVTelstra
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Mark Farnham
(@NQWombat) reported
@Telstra I wasn't chatting with anyone as the chat never linked to a support person. The login problem is becoming beyond a joke.
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?
(@Godsobey) reported
@Telstra a private number with an automated voice called me to state my internet will be shutting down this weekend. They said to press 1 but I was not fall for that.
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Sandra D, Loud, Opinionated, Happy
(@Sandra_D4EVA) reported
@Telstra Thanks Sophie, working atm. It would be great if you could fix it once & for all. Our remote community is getting very frustrated
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Warren Adamson (MEd)
(@adamsonwarren) reported
If anyone ever requires a refund from @Telstra prepare for the worse customer experience of your life. Never run a credit with them because you’ll never see your money again. #useless #worstserviceever
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💧Nic Mac
(@MalleeNic) reported
@peters_malcolm It is dangerous. I helped a 97 year old in Melbourne call Telstra who had lost internet and therefore phone reception. A few years ago in Swan Hill a line of large electricity poles were taken down in wind. The only way to charge the phone was by driving. But not everyone can.
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Kipperd
(@Kipperdy) reported
@gorskon My second was way better. First one fever and headache so bad I was scared of the 2nd. Just got a sore spot. But I've since become convinced that the whole thing is indeed a big fraud - my 5G reception still suuuucks. Maybe Pfizer doesn't work with Telstra?
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BigBrick
(@Slagath56617849) reported
@GuardianAus If only they hadn't privatised Telstra. Then it might act as a service to society rather than a competitive company.
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Lozareth
(@lozareth) reported
@Telstra Actually no for some reason my prepaid service has been suspended.