Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Hobart, Smithton, Penola, Loxton, Perth, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

City	Problem Type	Report Time
Melbourne	Internet	21 hours ago
Brisbane	Internet	1 day ago
Sydney	Phone	2 days ago
Sydney	Wi-fi	2 days ago
Brisbane	Internet	2 days ago
Melbourne	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve (@Stevesteve9876) reported 10 minutes ago

  @AlboMP Stop with the cover up **** show and do your job people voted you in to do! This country is been ****** by corrupt corporate companies. Coles , Bunnings ,Telstra , fuel stations, list goes on and you are making bull up dust news. StJohns care centres can’t even give iv meds.

• 
  davie ewan macdonald (@escalatorover) reported 13 minutes ago

  .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

• 
  DBMG 🇦🇺 (@dbmgreen) reported 14 minutes ago

  @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

• 
  Aron Roach (@AronRoach7) reported 14 minutes ago

  @taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.

• 
  ann hyland (@annhyland101) reported 14 minutes ago

  So, even though there’s a world wide **** storm that is ******* world economies, Telstra just messaged to say they are increasing my mobile phone cost. **** Telstra. @Telstra

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 15 minutes ago

  Bloody @Telstra again!! Click to open My Telstra app won't work again all the bs name dob pw us ffs! Imagine some old person having this trouble every few weeks.

• 
  Trek Trav (@TripTrav1985) reported 15 minutes ago

  @Theblackfemini3 Howard SOLD everything. Telstra, Qantas, all of it. The reason we rely so heavily on income tax now is because of Howard. The reason we have trouble paying back debt is Howard. Read history.

• 
  XCorpHub (@XCorpHub) reported 15 minutes ago

  🚨 Telstra, TPG telecom clash with Musk’s SpaceX over Starlink spectrum guarantee Australian telecom giants Telstra and TPG Telecom are urging the government to hold competitive auctions for satellite-mobile frequencies instead of granting SpaceX guaranteed priority access for Starlink’s Direct-to-Cell service. They warn that such guarantees risk market concentration and could lead to higher consumer prices. SpaceX has cautioned that without assured spectrum through a direct network licence it may withhold full deployment of the service in Australia. • Telstra and TPG stress the need for multiple satellite providers and diverse commercial models to promote genuine competition. • The outcome will influence connectivity expansion across remote and regional Australia where traditional networks fall short.

• 
  Raymond Brown (@jrbrown48_brown) reported 16 minutes ago

  @TimjboAU This idiot sold our gold reserves & Telstra. We had to buy it back with shares. Didn't have the courage to lead the Libs.

• 
  MetOshi (@met_oshi) reported 18 minutes ago

  @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change

• 
  mary blackman (@39loulou) reported 18 minutes ago

  @blowingtom2 @JohnAndersonAC Name calling, so early in the discussion. Do you remember how Howard sold off our Gold in the dip? D’ya know how much that would be worth in today’s $$. Did you know they also sold off Comm Bank & Telstra to cover baby bonus cheques and utes? Research Howard worst PM ever#auspol

• 
  Paul Clausen (@PaulClausen) reported 19 minutes ago

  @sinkas2 @Telstra Tried aldi? It’s Telstra network

• 
  joel0437 (@Joel_0437) reported 20 minutes ago

  @boomerangmadi @metrotrains Cellular DAS for Telstra, Optus and Vodafone to provide cellular on all 3, it also hosts the train signalling GSM-R 1800 network too.

• 
  Roansome (@roansome) reported 21 minutes ago

  @teslaownersSV I'm looking forward to this service coming to Australia. **** Telstra and Optus...

• 
  There’s Only One Jezza (@StandMeOver) reported 22 minutes ago

  @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

• 
  BeamRider100 (@BeamRider100) reported 22 minutes ago

  @jasuperfund @mark16pg We know, they sold us down the river too. Howard with the mass immigration, selling Telstra and everything. Then Turncoat with all the metadata laws, now morphing into full surveillance and ID scans etc. Morrison with the covid scam.

• 
  Marko Matvikov (@MarkoMatvikov) reported 23 minutes ago

  @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

• 
  Brett Phillips (@Aussie_Anzac) reported 26 minutes ago

  @Telstra what the hell is going on with the mobile phone infrastructure in the Coonamble area? For over a week now, havent been able to have a complete conversation with my Dear Friend. Keeps dropping out. Its the 21st Century for smegs sake! Get your **** together!

• 
  ✨ kp ✨ (@tinyspeckofkel) reported 29 minutes ago

  Hang on @onenzofficial ya what??? NO advertising, no notice, now you’re cutting off HFC cable internet that I’ve had since Telstra was a cowboy 😡🤬 But it has way less issues than fibre and wifi ****** connections. WHY DO YOU DO THIS?? First it was my Paradise net email & now?

• 
  BhagsNStonks (@BhagsNStonks) reported 31 minutes ago

  @disco___cat You can use boost mobile which is Telstra though a little cheaper. I'm with Vodafone now and yes you do notice the service drop compared to Telstra

• 
  Beeza Geeza (@beezageeza) reported 32 minutes ago

  someone explain to me why anything happening in the middle east should have any effect on the price of pre-paid mobile plans. **** you, telstra.

• 
  Greg Briggs (@greg__briggs) reported 34 minutes ago

  @disco___cat Have you thought about Aldi? They use Telstra network and way cheaper. Have the kids on them and will probably switch my wife and I across later this year.

• 
  Ricky🏄🏼‍♂️🦋 (@galumay) reported 47 minutes ago

  @Mr_Fanta_Pants @Telstra Ok, still sounds like Starlink on standby is the best solution, cheap, enough data for phone calls, set up a SIP service with Siptalk for her and at least she gets what she wants.

• 
  || Z A C || (@Lil_Caldwell) reported 47 minutes ago

  This is something I agree with. @Telstra your “lock in contracts” are the worst…you’re on notice.

• 
  tom flynn (@tomdflynn) reported 49 minutes ago

  I missed a Telstra bill Now my phone can't make calls Paid the bill yesterday My phone still can't make calls Very long term Telstra customer Time to move

• 
  Savas (@savasmelb) reported 50 minutes ago

  @disco___cat I’m happy with a Boost 365 day plan and they use the full Telstra network. No point paying a premium for the Telstra brand I think.

• 
  Jimbo Jones (@JimboJones2025) reported 55 minutes ago

  @Telstra How about you fix your connection as well. Biggest Australian telco and still having network issues. What crap are you

• 
  Madge (@Frafflee) reported 58 minutes ago

  @Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.

• 
  Bryn Davies an OA dad (@tofar1) reported 59 minutes ago

  @CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online

• 
  Beth D Kicinski (@no1historychick) reported 1 hour ago

  @MichaelWestBiz @sainsburychina Loyalty programs are the ultimate con. Telstra just emailed me to say my mobile plan will be increasing by $5/mth, but my service won't improve. I'm unwillingly signed up to their "Rewards" - something built into the pricing. This should be outlawed.