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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 37% Phone (37%)
  • 8% Wi-fi (8%)
  • 4% E-mail (4%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Arumpo, Sydney, Launceston, Brownlow Hill, Penola, Perth, Cairns, Canberra, Hobart, Adelaide, Geelong, Cook, and Nuriootpa.

CityProblem TypeReport Time
Brisbane Wi-fi 2 hours ago
Melbourne Total Blackout 9 hours ago
Arumpo Phone 10 hours ago
Sydney Internet 14 hours ago
Launceston Phone 2 days ago
Sydney Wi-fi 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lordgeezuz
    gee (@lordgeezuz) reported

    @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ

  • James_M_South
    JimBobSquarePants ๐Ÿ‡บ๐Ÿ‡ฆ (@James_M_South) reported

    @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

  • JohnSil81971396
    John Silvester (@JohnSil81971396) reported

    @karlstefanovic Sold off Telstra and government assets to their mates to square the debt. Big thugs these two. Cost of living crisis that Australians are facing is because of the regressive mess of the GST There was never a good crisis before the GST.

  • vmc2011
    mark coppleson (@vmc2011) reported

    @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now itโ€™s a lot more complicated and non compliance will come with threats so please donโ€™t be so dismissive when for some it is a big deal

  • troycarlon
    RANGER ROY (@troycarlon) reported

    Hey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???

  • SixG369
    The Trend Trader (@SixG369) reported

    AI helped me save $270 a year tonight. Not by doing anything fancy. It just helped me survive the telco maze. The Optus bill started at $251.30/month. After a long support chat, it dropped to $228.80/month. That is $22.50/month saved. $270/year. The real win was not the discount. The real win was AI helping me: - Ask better questions - Check the maths - Avoid payout traps - Push past the first โ€œbest offerโ€ - Get the final number confirmed in writing They first offered a small plan downgrade. Then we asked about loyalty. Then retention. Then the numbers did not add up. AI spotted the issue. One plan change had not actually been processed. So, we pushed again. Final result: Old bill: $251.30/month New bill: $228.80/month Yearly saving: $270 AI did not magically save me money. It just stopped me from giving up while the telco maze tried to win. Next target: Telstra internet.

  • JimboDardy
    JimboDardy (@JimboDardy) reported

    Will have to admit that calling the telstra workers **** did actually solve my issue and got the ball moving to fix the issue. Something oldschool foreign outsourced support would take serious and send in the big man to solve it. No I think if you tried that they'd extradite you to the others land to be put down.

  • SJPtweets
    SJP (@SJPtweets) reported

    @telstra I was paying $80 per month and after contacting customer services, I am suddenly paying $84????? There was no warning of a price increase

  • OvrgrwnDwrf
    Overgrown Dwarf ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐Ÿ‡ฆ๐Ÿ‡บ (@OvrgrwnDwrf) reported

    @Telstra So my internet has an issue. You send me a message to go to MyTelstra to chat with a rep. My modem is in back up mode and wont load MyTelstra, so I try hotspotting off my Telstra phone. But your coverage is so sporadic that it won't even count as "connected."

  • tdeb007
    Tania ๐Ÿ˜ท๐Ÿงธ (@tdeb007) reported

    @gomichild Never mind that my back injury is what forced me from retail into admin, and Iโ€™d been doing purchasing and sales admin for years. I kept having to remind her I wasnโ€™t obligated to apply for random jobs, and I certainly wasnโ€™t going to apply for a job interview a Telstra shop!

  • hasselljpb
    landman (@hasselljpb) reported

    @Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโ€™s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • BLUE04699289
    BLUE (@BLUE04699289) reported

    @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope ๐Ÿ™

  • 96Mrbsa
    Stuart Bland (@96Mrbsa) reported

    @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

  • brar642188
    jeeta Brar (@brar642188) reported

    Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

  • TKags
    Tony K (@TKags) reported

    @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

  • julieburgess623
    Julie Burgess (@julieburgess623) reported

    @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

  • CompSciFutures
    Dead Aฬทฬˆฬฝอ—ฬฌอ–PฬทฬŠฬญฬณอ”อ‡ on CompSciFutures (โˆ€/โˆƒ/acc) (@CompSciFutures) reported

    ๐—ข๐—ก ๐— ๐—˜๐—ก๐—ง๐—”๐—Ÿ ๐—”๐—•๐—จ๐—ฆ๐—˜ ๐—•๐—ฌ ๐—ง๐—˜๐—Ÿ๐—ฆ๐—ง๐—ฅ๐—” ๐—–๐—”๐—Ÿ๐—Ÿ๐—œ๐—ก๐—š ๐Ÿญ๐Ÿฏ๐Ÿฎ๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—ช๐—›๐—˜๐—ก ๐—˜๐—ซ๐—›๐—œ๐—•๐—œ๐—ง๐—œ๐—ข๐—ก ๐—–๐—ข๐—ฅ๐—ฃ๐—ข๐—ฅ๐—”๐—ง๐—˜ ๐—•๐—จ๐—œ๐—Ÿ๐——๐—œ๐—ก๐—š ๐—ฆ๐—ช๐—œ๐—ง๐—–๐—›๐—•๐—ข๐—”๐—ฅ๐—— ๐—œ๐—ฆ ๐——๐—œ๐—ฆ๐—–๐—ข๐—ก๐—ก๐—˜๐—–๐—ง๐—˜๐—— Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. I then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

  • Gmeister67
    GregM (@Gmeister67) reported

    @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

  • WillHammer77
    Hugh Jebawlsak ๐Ÿ‡ฆ๐Ÿ‡บ (@WillHammer77) reported

    @newscomauHQ So is Telstra! Go **** yourselves Zionist shills.

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

  • PeterD84508
    Peter Dewar (@PeterD84508) reported

    @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

  • DFactualists
    Aussie Diana S ๐Ÿ‡ฆ๐Ÿ‡บ (@DFactualists) reported

    F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U๐Ÿคฌ๐Ÿ’ฉ

  • CmonMick
    Steven Payne (@CmonMick) reported

    @meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land๐Ÿซค

  • kathtatts
    Kranky Kath (@kathtatts) reported

    @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

  • coryidau
    C (@coryidau) reported

    I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasnโ€™t asked to do anything that I hadnโ€™t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldnโ€™t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesnโ€™t work on me. If youโ€™re not being ruthlessly gouged by @telstra, youโ€™re being told BS from TPGโ€™s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, thatโ€™s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

  • OTheChad
    Chad (@OTheChad) reported

    @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments โ€” not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat โ€” not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation โ€” exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift โ€” healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter โ€” but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes โ€” not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

  • kc9on
    John Clements (@kc9on) reported

    @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    dear Telstra thanks for never sending the gadget to connect to wifi years without home net but seems there's an upside

  • glyphclutter
    vinni โ€ข ๅŒ…ๆฒ็‡• ๐Ÿ‡ต๐Ÿ‡ธ (@glyphclutter) reported

    @BevJohnst i'm with telstra wholesale now and even then when i'm at my partner's place my signal is so shite i may as well be regional