Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Brisbane, Melbourne, Adelaide, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Perth |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Roachie
(@benroachie) reported
Hey @Telstra - this will be the 3rd year running your teams have bungled my SMB iPhone pre-order. It continues to be the worst customer experience journey I think I’ve ever had with a company, and I think this year might put me over the line in thinking about switching.
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Ward Sford
(@Ward_Sford) reported
@Telstra The entire experience has been severely degraded service since yesterday. I can't be the only person experiencing this @Telstra @Melair
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Ward Sford
(@Ward_Sford) reported
@Telstra Also my service is data provided by Telstra. All apps are closed. As a techie I have troubleshooted the issue better than most people and I'm telling you, this is a load issue that needs to be fixed.
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Clyve Rose
(@ClyveRose) reported
@Telstra - your outage detector says no issues detected. I’ve had no service all morning. Your App confirms this. I suppose you’re still billing me for this????
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Erich Schulz
(@ErichSchulz) reported
@Telstra I've already dmd my details (so to can see them if to go to DM me) and was then told to open a help ticket. I'm sorry but requiring customers to open a help ticket to stop spam seems unreachable.
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Rod Gribble
(@GribbleRC) reported
@IanCocko @Telstra @NBN_Australia Seems to be the tactic …… if it’s not …… Telstra’s “customer service” practices are pushing people to Starlink at a rapid rate.
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Erich Schulz
(@ErichSchulz) reported
@Telstra my point is, under no circumstances should a customer be getting 20 of those SMSs at a rate of one every day and I doubt very much that I'm the only lucky one getting them!
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Ben Roachie
(@benroachie) reported
At least when I whinged to @andy_penn someone who didn’t want to palm me off to another chat agent got involved and solved the issue, but here I am in purgatory because #vickibrady isn’t on Twitter. So @Telstra - can you step up to the plate and look at my issue?
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Ed ****
(@EdHore) reported
@vexenis1 @barbvee @PRGuy17 Many of those things are not direct management of government- let us break this down for you Quarantine - Federal Funding - Feds and state (state seems to be doing it) Ambulance - Federal via Telstra Logistics - mainly down to hospitals But you can just keep hitting nails
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Clyve Rose
(@ClyveRose) reported
@Telstra Six hours and still, no mention of the fault. @Telstra do you really expect people to believe this is a ‘delayed update’ to the your service disruption?
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Bree Davis
(@BomberBreeza) reported
@JetstarAirways I have been sitting at Canberra Airport with minimal phone reception - thanks @Telstra - for 3 hours.. I recommend that all people that are planning to fly in the next 6 months think again and don’t.. our airlines are a complete **** show right now
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Alison 😷🐩☯️ 💉💉💉
(@alisonsbread) reported
Does anyone out there have Spintel as their NBN service provider? OR, anyone have any recommendations other than Telstra? Thanks in anticipation!
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El Duderino
(@el_duderino_2nd) reported
@waverower @PRGuy17 000 is not a Vic gov service. Nor is a health service. It’s a Telstra service.
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Erich Schulz
(@ErichSchulz) reported
@Telstra I've just had a stream of this SMS spam. Please stop. Where is the unsubscribe? It's ridiculous that I'm about to block Telstra for spamming me. Shouldn't be forced to open a help ticket to stop spam. I'm trying to do you a favour. teenagers in the house happy to swap ISP.
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Josh Nicholas
(@joshcnicholas) reported
@Telstra Mate, I know none of this is on you, but if you are able to magic me a solution that your customer service reps aren't/haven't already tried that might actually make me feel worse about Telstra's service.
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James Murphy
(@jmurphyau) reported
@Telstra I preordered iPhone 14 on Friday at 10:10pm (the page went up before 10pm but your site was full of issues). Today, the day before launch, I still can't see the order status and chatting via MyTelstra hasn't given me any more confidence I'm seeing the phone tomorrow
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Russ Cargill 💉💉💉
(@Skepticate) reported
@jonkudelka Have also had it from Services Australia and @medibank. @Telstra gave all my details to some marketing call center in the Philippines so they could call me. So i call back to their number and then the right person is never available.
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Clyve Rose
(@ClyveRose) reported
@Telstra You tech guys are still checking to see if there’s an outage over here.
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Lachlan Buur-Jensen
(@lachlanbjensen) reported
@9aaa73f0 @RonShamgar Agreed, but probably gets waved through through given Telstra/TPG network share deal. I don’t think ABB would go after it unless it was a good price since it’s still embedding OTW.
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Russell Connelly
(@morphettmoo) reported
@Telstra So far I have had two of your staff ask me to reset my phone and check again, as though I live on the train and can just take it where I like to test the network, so that’s going well so far…🤷🏼
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ausretrogamer
(@ausretrogamer) reported
We scheduled a disconnection/reconnection of our NBN service with @Telstra that went without a hitch. However, we were letdown with the connection not working (not Telstra’s fault). Have to now wait a week for an @NBN_Australia tech, which is ridiculous 😡
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Ceart V
(@ceart_v) reported
@Telstra I'm having some problems with some of these youtube videos loading, others are. Do you have any advice, the videos aren't unblocked btw.
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Mark
(@Mark54875136) reported
@NRL @Telstra Is that with the ball or just running up and down lol.
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inerudite
(@inerudite_words) reported
@abcnews Telstra. Since moving to 5g in my area signal strentgh on 4g and 5g has reduced considerably. Internet access is unpredictable. And the towers are close. In most surrounding areas it has improved service.
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william 🤹🏻♂️
(@wmcneillie_) reported
@Telstra Same again Greg, it takes me to the bot that cuts me off with no help.
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casually obsessed w Brendan Fraser's left eyebrow
(@twit_tor) reported
@FansofBrendan Wow. @Telstra have finally done something that isn't the absolute worst! I didn't think it was humanly possible... but I guess that's the power of Brendan. Well done to whoever was running the socials yesterday 👏👏👏 You deserve a pay rise for this
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Pamela Valemont 1947
(@poet47) reported
@Telstra I don't login via phone. I never do! I keep telling you people that. I only ever login to Telstra via Firefox on my desktop computer! One +only login method each and every time. Your system will not accept that! It keeps sending me a code on my mobile + I cannot login without it!
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Patrick Lagana
(@patricklagana) reported
@Telstra - I'm done. I've had two different customer service agents provide me with wrong and misleading information on an issue they promised they were able to resolve. To make matters even worse, the customer service agent I spoke to today hung up on me as I was expressing my
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Carsten Bauer
(@numloxx) reported
@Telstra back in Paraburdoo and still slow mobile internet speeds. Can't even open emails or web pages.
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ausretrogamer
(@ausretrogamer) reported
@Jodz_R @Telstra @NBN_Australia Oh wow, that’s terrible. The mind boggling thing is, this worked when we left, then we come back 8 months later & now it doesn’t. Perhaps NBN Co should pay for our mobile data :-/