Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (51%)
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Phone (29%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Townsville, Midway Point, Port Stephens, Eulama, Canberra, Ballarat, Gold Coast, Joondalup, Rowan and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Garfield
(@alangarf) reported
My home NBN has dropped back to the back-up 4G sim, looks like a Telstra outage. It's working, but working with a container based environment you *really* notice poor multi-gigabyte containers ruining your day on a limited bandwidth link. :(
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Mal Padgett
(@____Padge) reported
@RitaWilliams14 @Telstra If you were in Melbourne I'd recommend the @Telstra Port Melbourne store. I had an on-going account issue that I could not solve through their call centres or online chat and the Port M staff there fixed it in minutes. And the manager called me next day to see if I was happy.
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Peter Adderton
(@peter_adderton) reported
@bestmvno @dish • TPG will gain access to around 3,700 of Telstra’s network assets. • TPG coverage will go from 96% to 98.8 % of the pop. • Telstra will obtain access to and deploy infrastructure on up to 169 of Telstra existing mobile sites. • TPG will decommission 725 mobile sites.
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Hans Orph
(@HansOrph) reported
@anthony_gerrits @Optus Not defending Optus here but you are aware that the NBN outage is nothing to do with Optus, they're only a reseller. You would get the same result of no internet when the NBN itself is down with Telstra, or any other reseller.
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Rita Glennon
(@RitaWilliams14) reported
This morning I went for the second time to @Telstra to join its network. Not only gutted to leave without the connection, but suffering a form of PTSD from the cut-and-run attitude. What is it with big telcos and their "enhanced care" ethos that doesn't ring true? #epicfail
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Bruce Nibbs
(@Nibzeee) reported
@Telstra I thought with the thousands of staff that somebody could fix a problem like "oops, we cut off your internet because we ****** up, ok i can fix it by doing this:" That would be too easy, but nooooooooo you handball me from staff member to staff member who do nothing
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Anna Gerarda
(@Gherardeska) reported
@Nibzeee @Telstra AussieBB call you back if there is a few minutes wait. And their customer service and assistance are based in Australia. A 'deal breaker' for me
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xNoRetreatx
(@no_retreatx) reported
@Telstra Can't down-load. Not enough internet. 🙄
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ekcroft
(@ek_croft) reported
@Zooce81 @Telstra same problem here, started around 1100 - nothing on telstra's outage maps
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Bruce Nibbs
(@Nibzeee) reported
@Gherardeska @Telstra How good are Aussie Broadband to deal with. Quick in replying, giving great advice and wanting to help.... Shame I am dealing with @telstra who cant give me any advice let alone customer service.
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P W Hillman
(@PWHillman1) reported
@Telstra Huge outage at Tura Beach NSW 2548. Your 132200 number is too long to wait to get through. The whole area is out..... Appreciate your attention....
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Bruce Nibbs
(@Nibzeee) reported
@Telstra that they would get Telstra to fix the problems, which you havent. Your ******* everything up more like cutting off my internet and seem to be incapable of restoring it
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Bruce Nibbs
(@Nibzeee) reported
@Telstra Coming up to 11 hours and no help. @Telstra Customer service at their best. They can't even send me to accounts to cancel my accounts to put me out of my misery.
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xNoRetreatx
(@no_retreatx) reported
@Telstra None of which relate. Your lot admit the problems are your fault. Same services etc for years. It usually picks up at 5pm, demonstrating your own tech was right. We're being nerfed to help business customers. Theft and Fraud from #Telstra & incompetent #ScottMorrison
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Susan Lowndes
(@Lowland70) reported
@Telstra I have spent far too long on your “help” chat trying to get the credit promised for my constant outages with no result
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Coffee Disposal System
(@tobyallen) reported
@riskybusiness Telstra has a pilot api of sim swap data but doesn’t make it easy for business to get unless they’re the chosen few. What’s the down side for this being more widely available?
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Bruce Nibbs
(@Nibzeee) reported
You have to love @telstra customer service who cannot answer a simple question of "when are you reconnecting my internet" They cut it off yesterday from a cockup, but cannot tell you when they will fix it, but that they will follow up with a case manager? #Oxymoron
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Zooce
(@Zooce81) reported
@Telstra Internet and mobiles, internet is connected but extremely slow to the point where i can only load a couple of sites, and phones can't call out at all
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Bruce Nibbs
(@Nibzeee) reported
@Telstra I emailed this this morning to tell them that @telstra has once again disconnected my internet because they have ****** things up and I need it reconnected. I also emailed it to my case manager who @telstra last night said would fix thing this morning.... but havent
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Peter
(@Minus777) reported
@Nibzeee @Telstra They don't have access to anything. It's just lip service.
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YeetingAnxiety
(@YeetingAnxiety) reported
BRUH, so the new modem came, and then immediately stopped working not even after 5 minutes wtf Telstra!?!?
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Ape Ross
(@Jaiden_Pouicha) reported
@Telstra @james_oaten Fix your internet
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Bruce Nibbs
(@Nibzeee) reported
@telstra customer service. Been online trying to get help for 9 hours and the usual response "I will pass you on to somebody else who can help". How many people cannot help me in one day?
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Bruce Nibbs
(@Nibzeee) reported
You have to love when somebody at @Telstra hands you to another staff member with "they can see the previous chat so you wont have to repeat yourself" Then eventually when somebody comes to help you, guess what, you have to start all over again. #ShootMeNow
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Zooce
(@Zooce81) reported
@Telstra Is there any major issues today with services today?? i can't access 99% of websites and my phone has also stopped working, called 132200 and they can't help because they need to authenticate me through a code in email BUT i can't load my email
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Mark Randall
(@tertius_keen) reported
@Telstra Self promoting. With the others poor internet speed, lack of spending on infrastructure, lack of customer service, no update of modem, no reliable 5g service in area, off shore obfuscating call centres..... Then have the temerity to say "sorry about that, how can we help"
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Bruce Nibbs
(@Nibzeee) reported
How many customer service officers can you deal with in one day with @Telstra? o many people do the "i'm here to help" then end with "I'm passing you on to somebody else" who starts with "I'm here to help" and ends with "i'm passing you on to somebody else"! Can somebody help?
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Zooce
(@Zooce81) reported
@Telstra restarted my phone and still can't call out at all, it says the number is unavailable from this service, it seems like it might be disconnected but we have received no communication advising us this will happen, we haven't even had an overdue notice so not sure
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Zaftron
(@Zaftron) reported
@Optus Optus voice quality is indeed the poorest I also feel as if Optus to Optus quality is way better then Optus to Telstra or Optus to Vodafone while , Vodafone to Telstra and Vodafone to Optus is great! However anything from Optus to others horrible.
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xNoRetreatx
(@no_retreatx) reported
@Telstra Nothing. They escalate then give up, as usual , then noone calls back. Testra's infrastructure & coverage are garbage. This is Sydney, not Dubbo. I just had broadband for an hr after phoning, now it's gone again. Obvious you're rearranging deck-chairs on the Titanic. #Telstra 👎