Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Cooyar, Perth, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra and Geraldton.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Phone | |
| Adelaide |
||
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🚒🔥🚑🚔 🇦🇺Phil De Berrigen
(@tuppencesellman) reported
@domknight I recall when digital took over from analogue. Telstra have me a digital phone because I was a high end User. The system was so rubbish that Client's couldn't contact me & Vica versa for a good 3 months. I lost business but then got 6 months free service age a "Gold" number.
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CRAZYRIPPS
(@CRAZYRIPPS) reported
@Telstra what’s a ******* phone number I can call. And not one that ends up in some stupid message, I want to talk to a ******* person for god sake!
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MA & PA FARMERS 2.0
(@lutajobe) reported
@darwinb0y @cmkusher Super wasn’t an issue. It was a scheme invented by a con artist. He sold many good assets and then privatised the age pension. Costello sold Telstra , set up a future fund to public service. Why didn’t Keating set up future fund with asset sales he sold csl for $2.30 a share
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Rhys John McKenzie
(@mckenzie_rhys) reported
Is there anyone with worse customer service than Telstra?
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DevilsDoorbell
(@obiewanchrinobe) reported
@Telstra I raised the reconnect on the 11th of november, and recieved the $900 bill on the 15th. Customer service response has been, too bad, pay up.
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Foxtel is CowPlop
(@VoteMurdochOut) reported
@Telstra Why are simple faults taking days to fix? Why does it take hours, which quickly turn into days just to get through to someone on the phone? Why is there a Telstra message saying long delays are due to COVID, when the same number of operators are working from home?
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☤ vBamboozled ツ
(@cridland_jack) reported
@Telstra My internet has been out for the past four hours, I live near middle park area and I don’t have wifi. I have tried everything. Help me out pls.
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Johnny Doe 🔻
(@johnny_doe2010) reported
@craig3352 @mariewalsh18 @Telstra Shite... Contact your bank(s) and let them know. Access to your email, or even porting your mobile number to another provider, is a way to get access to your bank account. With the email, or phone, they can get passwords reset... and 2 factor auth. Telstra need to fix it.
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Brian J Liew
(@BJScream) reported
Has anybody managed to cancel a @Telstra account before? I go to the web. They tell me to get the app. I get the app. It sends me to the web. The ‘help’ page directs me to non-existent features of the app. No further payments will be made to Telstra regardless.
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DevilsDoorbell
(@obiewanchrinobe) reported
@Telstra I never recieved any emails or sms, cust serv told me they sent me a physical letter, i have the option for only contact via email, and havnt recieved a letter, the bill issued on the 15th says my contract has been cancelled with a balance owed of $900. 1/3
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Jolene Evans
(@evans_jolene) reported
@Telstra I noticed at least an hour an it said on your website it was planned outage.
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Craig - Morrison Porky Pie adviser
(@craig3352) reported
@johnny_doe2010 @mariewalsh18 @Telstra Exactly, if I login to google they ask if it’s me...any dodgy transactions on bank accounts, they ring...can’t believe they don’t have any contact number for weekends for this issue.
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jozl
(@jozloce) reported
@SpeqVFX **** telstra 🖕
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Peter
(@murphess1) reported
@Telstra Is it at all possible to speak to someone about an outage !! 4th request !!
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Jacci Pillar
(@Scribeandcomic) reported
Today an hours community TV filming online took four hours #nbnfail NBN = no bloody net, rough day was topped off by not being able to stream opening night of my own fringe show without major issues - thanks (not) @Telstra for spam about BUYING wifi boosters with your outages...
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Giclee
(@Giclee101) reported
@Telstra yo my internet in Beaumaris be ****** up. Fix it bro
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YOUNG CHO ACTRESS IN YA AREA
(@jisoo_actress) reported
Telstra wifi is fcking slow tonight!!!!!! What’s wrong😭😭 it started when jisoo uploaded that hot photos 😭😭😭😭😭
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ELISSA💚
(@decoratchi) reported
so many stupid ***** but also so many inexplicably beautiful people. those experiences rly changed me. i hated telstra but there was so much in it for me, just in the people i was so blessed to talk to. anyway thats enough pisces moon **** for tonight im goin cage adi yia
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Sensual Sloth
(@Sensual_Sl0th) reported
@ClaraCosmia Only thing getting me out of bed atm is the fact I finish working at "******* telstra" on the 30th of this month. Never work for telstra, its possibly the worst place to work.
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Kieran
(@kieransthinking) reported
@Telstra good onya guys your poor customer service and product management strikes again.. trying to activate a pre paid sim that apparently takes up to 4 hours well 9 hours later and you idiots still havent activated it.. only choice where i was,was to use idiots neve ever again!
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Schoonerlord Chris
(@AliasChris_) reported
@Telstra i'm gonna have to ask you to fix the nbn real quick aye...its been congested for over 24 hours now...continuously getting 15 down instead of my 100. can someone please assist
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Lindsay Colborne
(@LindsayColborne) reported
@Telstra @colincopeland2 How come people are on social media reporting how bad your service is and it is taking you days to fix simple problems? Why are we getting customer service failing to identify what telephone number to call back on if they have access to the data? WHAT THE HELL IS GOING ON?
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I'm a Unicorn
(@woopdedoo652) reported
Have just connected my computer via ethernet and can't even load the speed test page! Or the Telstra page to report the issue. Supposedly no connection or speed issues! What a joke.
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Lindsay Colborne
(@LindsayColborne) reported
@Telstra enough of dealing with incompetent digital staff behind the scenes trying to fix the ADSL problem. Someone better get in touch ASAP before I reveal the level of stuffing around you have put me through in the last few days. I am a #Telstra shareholder and I'm fuming.
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Craig - Morrison Porky Pie adviser
(@craig3352) reported
@johnny_doe2010 @mariewalsh18 @Telstra Yeah she was sympathetic to the issue, gave me the address in north Fitzroy the bill will be sent to (and the email address), but no other details. Can’t believe they were able to change my drivers Licence number online??
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Ben Coppard
(@CoppardBen) reported
@Optus @SarahBaird89 I'm with Optus not only because I'm from the UK and Optus Sport is sensational value for money with streaming EVERY premier league game, but because they're far far better than Telstra from customer service!
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Dani
(@Super_Nova123) reported
@Telstra The worst customer service ever. Or should I say “NO CUSTOMER SERVICE AT ALL” 😡
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Christian Meier
(@hoser_meier) reported
@Telstra no nbn on a Saturday night, and not going to be fixed until Tuesday according to the outages page? Where's the credit for the service not provided? Do you expect people to just pay for premium tier service and not be able to work from home or watch tv for 3 days?
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Andrew
(@ANDREWVK7) reported
@newcastleboyy @BritBox_UK @Film4 I was using Telstra tv, I’ll check the App Store, thank you for your help.
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fiona
(@fionaandbuffy) reported
@Telstra internet speed has been nine existent the past two days. Pages won’t load. All the lights are in the modem and that seems to be working fine. Are there any problems in the Camden NSW area? #telstra