Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Adelaide, Melbourne, Perth, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.

City	Problem Type	Report Time
Sydney	Internet	13 hours ago
Brisbane	Wi-fi	1 day ago
Sydney	Phone	1 day ago
Adelaide	Internet	1 day ago
Brisbane	Phone	2 days ago
Adelaide	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Madre Swift Justice (@JayStill4) reported 7 minutes ago

  @SistaRuthDOPD Remember after that 1st major Telstra outage we received emails yelling us to upgrade our phones? What happened to that? I got 2 emails and then it all disappeared

• 
  Satoshi Goy (@satoshigoy) reported 7 minutes ago

  The fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.

• 
  Cdbrown (@BrowntownBrew) reported 8 minutes ago

  @CrySlyFly @ialihasaan @Batman2242 Telstra were unwilling to structurally separate to allow the infrastructure side of the business build the new network. Telecom had plans to do fibre upgrades but got shelved when they became privatised.

• 
  EFFone (@EEFone1) reported 10 minutes ago

  @tilzaus @AlboMP could be the reason telstra went down for a few hours the other week

• 
  Paul Garcia 🇺🇸 🇦🇺 (@PaulCoInc) reported 10 minutes ago

  @teslaownersSV So @Telstra says this could save lives but its not available for anyone with prepaid service. They figure people with prepaid service lives don't matter? That's the message they are sending.

• 
  deirdre ritchie (@deirdreritchi10) reported 11 minutes ago

  @OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.

• 
  syknal ❤️‍🔥 // (@toxictragician) reported 13 minutes ago

  @Far2Fast are you with vodafone? my partners phone didn’t go off, but his work phone did (telstra service on it)

• 
  wazza_gc (@WazzaGc) reported 15 minutes ago

  @Telstra been trying to pay a bill for the last *TWO* hours. Can't sign in. Mobile app: "we can't display your account, try later". Deleted and reinstalled app, no change. Windows 11: "something went wrong". This is ridiculous.

• 
  me (@Worthbeing) reported 17 minutes ago

  @Telstra Nil know outage except when I came back from FNQ the TV was dead, the issue I find is when the neighbouring Resort run by the NRMA have their guests the break down becomes worse, appearing to show the lack of band width,

• 
  KateM (@KateMSce) reported 23 minutes ago

  Melbourne, Aust: Has anybody else who is with Telstra (or Boost or ALDI mobile, etc) had calls going silent mid call and having to hang up and call again? Only started yesterday. Not just me .. two other people I know. Have lodged a complaint with @Telstra and waiting.

• 
  Josh (@joshatticus) reported 25 minutes ago

  @mar790032894313 @JoshButler The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though

• 
  Pragmatic Australian (@Pragmaticaust) reported 25 minutes ago

  @samstrades Today 19/7/26 - trying to get info from Telstra on how to lodge a complaint/compensation about the outage, Telstra are saying to customers that the cause was “unforeseen” …… they can’t help themselves #telstra #youhaveonejob #sackthelot

• 
  I Love Grapefruit (@AnJam1980) reported 30 minutes ago

  @RoadknightThe Mine didn't work on Telstra. The optus phone did. FAIL

• 
  💧💦Tara Venn (@TaraVenn) reported 31 minutes ago

  @deborahbrian Me. Probably due to Telstra black-out/inteferance from Pitch Black... I suppose defence (spelt with a 'c' cookers) takes precedence over Emergency Alerts? 🤔

• 
  Madasahater (@Madasahater65) reported 32 minutes ago

  @ShelldoHanson @Telstra I have to login to all my tv's etc everyday. 5G 🤔

• 
  Dr Ravi Nayyar (@ravirockks) reported 33 minutes ago

  'This is despite Allens never asking Telstra this and strict rules about firms’ consulting and auditing arms not discussing clients.

• 
  Ladybugfunk (@ladybugfunk) reported 33 minutes ago

  So the government can spam all our phones but they can’t stop the curry muncher scammers from calling us under the pretence of - solar panels, batteries, Telstra tech support, ANZ Bank security executive - lol that last one was hilarious. given I knew head of security of a large corporation and nobody in head office would be calling customers. Ever. **** you very much Albo!

• 
  AlloAllo (@squirtlesma) reported 34 minutes ago

  @telstra ripping people off again & again How can you justify taking $280 repeatedly processing payments in $10+$20 lots for a PREPAID service & then not crediting the account 1x $20 was processed 4x & a pop up said it failed Now service suspended bill not paid IT'S PREPAID 🤬

• 
  AliciaGJ 🖤🤍 (@aliciagjones) reported 35 minutes ago

  What in goodness name is going on with @Telstra services in Melbourne? It’s never been soooo bad.

• 
  Fran McInerney (@franmac44) reported 38 minutes ago

  @JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

• 
  Recon Bull (@ReconBull) reported 39 minutes ago

  There has been no fresh commercial announcement between $ASTS and Telstra (ASX:TLS), although Telstra now appears on the AST website! Still, these numbers from Telstra’s current $SPCX Starlink-powered satellite service are pretty interesting: 26m+ satellite texts sent or received. 2.9m+ customers connected at least once. 200k+ connections per day, up from 80k at launch. Weekends and holidays are the busiest periods. Telstra has around 24.9m retail mobile and device services, so roughly 12% of its entire base has already connected via satellite in just 13 months. Australia itself only has a population of around 28m. Obviously this is Starlink, not ASTS, and these are users rather than paying satellite subscribers. But the bullish read-through is pretty clear. Theres obviously an announcement Incoming and demand for direct-to-device connectivity is not theoretical, even in a relatively small country with strong existing mobile coverage. If other regions see anything close to the same adoption, the potential usage across AST’s 3b+ partner subscriber base becomes pretty ridiculous.

• 
  Muskonomy (@muskonomy) reported 39 minutes ago

  NEWS: Starlink and Telstra expand satellite to mobile from texts to apps in an Australian first Eligible Telstra customers can now use select apps like Google Maps, WhatsApp and Apple Weather over Starlink Mobile in areas beyond the reach of the mobile network, with a clear view of the sky. In 13 months of satellite messaging, Telstra says customers have sent more than 26 million texts, with over 2.9 million users connecting and daily connections climbing from about 80,000 at launch to more than 200,000. (Source: Telstra, July 28, 2026)

• 
  Ishmaelah Bonne (@IshmaelahBonne) reported 44 minutes ago

  @Telstra @sportsnallPT Again! Last week the network went down and people died because emergency services weren't available. Should never have privatised the company and with your over paid useless executives

• 
  Matt Barrie (@matt_barrie) reported 45 minutes ago

  @breakfast_dogs bit like how telstra went down after fiji defence pact

• 
  Brian Basson (@BassonBrain) reported 47 minutes ago

  Ookla: DIRECT-TO-DEVICE COMES OF AGE IN ASIA PACIFIC 🛰📲 Satellite direct-to-device (D2D) service, which enables smartphones to connect directly to satellites in areas lacking terrestrial coverage, is expanding rapidly across the Asia Pacific region. The region’s first carrier-run nationwide satellite texting service launched with New Zealand’s One NZ in December 2024. By mid-2026, six Starlink-based commercial services operated across four markets: One NZ, Telstra (Australia), KDDI/SoftBank/NTT Docomo (Japan), and Globe (Philippines, launched June 2026) Australia and New Zealand showed the highest activity. Detected users averaged 25.7 and 23.0 scans per month (Jan–Jun 2026)—near daily contact. Usage rose through the southern warm season (peaking in April) and fell in winter, reflecting outdoor recreation and remote work in coverage gaps. These levels far exceed denser markets like the UK (~4 scans/month) and match Canada’s high reliance. Philippines held the region’s largest detected D2D base (64% in Q2 2026), with activity detected from January 2026—months before commercial launch. Pre-launch growth reflected testing and opportunistic registrations. Population scale and disaster needs (e.g., earthquakes, ~20 tropical cyclones yearly) drive demand; Globe offered free access during a June 2026 Mindanao quake. Per-capita and frequency of use remained lower than Australia’s. Japan has the broadest free access (three operators) yet lowest sustained use. Detected base in June 2026 was about half its July 2025 level; users averaged only 7.6 scans/month. High urbanization and >99.9% population terrestrial coverage limit exposure to gaps. Operator figures (e.g., Docomo’s 5 million connected users) are higher but measure one-time connections across iOS/Android. Services function mainly as retention tools.

• 
  Paddy (@Dabatsau) reported 51 minutes ago

  @7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.

• 
  ThePokeGeek2004🇦🇺 (Politics Are Stupid) (@MaxFerro10) reported 52 minutes ago

  @LuminanceXS @clanceeinfinity This is a better move sadly cause of all bullshit you'll have to do get NFC payments and banking working you'll need to do Play Intergity is such a stupid idea because of corporation's don't want to spend money on newer servers with better security telstra I'm looking at you

• 
  Peter Leversha (@PeterLeversha) reported 58 minutes ago

  @merchant_s35416 @Bender_Aus Privatising telecom was the right thing to do. And selling off Telstra was an even better idea. Both were drains in the economy. Trying to get telecom to fix anything used to be a pain in the butt. Look at NBN, over priced garbage. There's nothing wrong with a user pays system. Why should people in Horsham pay for a road they don't use in Melbourne?

• 
  Charly Leetham (@charlyjl) reported 60 minutes ago

  @FranMooMoo This is clearly far more important than the Telstra network being down for hours. Or anything else that might improve Australia.

• 
  Epiphany (@Jce1035) reported 1 hour ago

  @AFL @Telstra Nice to have a midfielder that give a ****