Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Canberra, Sydney, Brisbane, Townsville, Melbourne, Mandurah, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dushi Albaneasy
(@bingewatchers1) reported
@Telstra Nope I have to disagree with you. Never had these issues last year when on train and also when I was with Vodafone I never had issues with video streaming it’s only Telstra. I do have other issues in 2763 with low connection with one bar but the internet speed is fine though
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ClericBard
(@clericbard) reported
@propertyofKJ @Telstra @Optus Home or mobile? Swore off telstra after they coerced me into a contract while I was drunk (Long story). Optus spent months screwing me around without a home line recently with the floods. Aussie Broadband gets many thumbs up for customer service and so far so good.
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Ray Sanderson aka @Glengarry@mastodon.social
(@AlexDGlengarry) reported
@JonesHowdareyou Good. thanks. Just after we were moved to NBN about 4 yr ago, we had a few probs, Telstra sent a new smart modem within days. Telstra also sent a tech to the house and found a fault in a wall socket, corrosion. We've never had a major prob with Telstra in 20 years.
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Cec Pedersen
(@CecPedersen) reported
@KyleDadleh @outbackjunita I am not sure that they have access to the whole Telstra network or if they rent a certain amount of bandwidth. I have a Belong card and they have a similar service to what Aldi do. Seems to be okay but mainly on the 3G network
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Fiona 🧏♀️ 🐈 🚶♀️ 🚙
(@grissomsladybug) reported
@Telstra Do you guys have a live chat? I've done what was said, and now it's broken.
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John Pocklington
(@JohnPoc71656310) reported
@Telstra @TIO - Telstra has to be one of the worst in Australia to deal with. Inside our home we only have SOS or no access to make phone calls. We get a reply “call failed”. 😡😡😡😡😡😡😡
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John Pocklington
(@JohnPoc71656310) reported
@Telstra Hi Hannah … The Telstra Ref was from Abhi D253214 & TIO Re 2022/11/07423. The proposal put to me by Abhi is not acceptable to me as I don’t see why I should pay for a service that Telstra cannot supply. Also the booster at a cost of $912 unless Telstra install it free of cost.
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Dushi Albaneasy
(@bingewatchers1) reported
@Telstra Thanks Jimmy but it’s upsetting and frustrating that I pay for your premium service and this is the service I get from so called Australia’s largest network provider. Can you send me a link please where I can raise a complaint formally? Hence I will also trial your method
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Fiona 🧏♀️ 🐈 🚶♀️ 🚙
(@grissomsladybug) reported
@Telstra It's completely broken. Been chatting, and they don't seem to know how to help. Now, I just wish it could revert to every detail I had before.
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Dushi Albaneasy
(@bingewatchers1) reported
@Telstra hi there, this is getting really frustrating that I have full bar of 5g connection but when on the training travelling from Blacktown to Townhall. The video quality is so poor. It’s like I am back in 1900s. You really need to do something about this!
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paddybluett
(@paddybluett1) reported
@Telstra please help. Small business account holder who has had no service for 5 days. No landline, internet, wifi. Cant operate. In regional QLD and have been told to drive 6 hours roundtrip to verify my id in a Telstra business store. Need help, please.
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Jo 💧🌱🌻💉x4 Yes
(@Joy48) reported
@TelstraBcast a friend cannot get an itemised account from Telstra plus they have several other connection problems. Who do they contact? They have tried all the regular contacts over many months
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Max Williams
(@Maximasaurus) reported
@Telstra Internet and phone down at Tambo Upper Victoria, but the site says there is no outage, what is going on?
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H
(@caprickhan) reported
@Telstra I am a new customer so I don’t have an account yet, website says I need to activate a sim first.
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possum🦕
(@parmejean) reported
that album was made to be played in Supré while 12 year olds buy *** fits to wear to the bluelight disco come on now. its not necessarily bad but its sooooo unremarkable. the genre is telstra ad that plays in the cinema
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Stan Bright 👨💻🚀
(@StanBright) reported
@Telstra just so you know, your "Pre-Paid data expiry" doesn't work. I just received a notice that my data will expire on 23/01/23" - 2 weeks in the past. Now, I'm irritated that I've lost the data + I won't be recharging as there is nothing to keep ¯\_(ツ)_/¯.
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hasta la vi-star! ⭐️🌟⭐️
(@VaporwAvery) reported
@DrewGamblord God yeah, I’ve only been with telstra prior and it was a nightmare to try to fix anything
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KJ is writing. A novel. Mostly lists
(@propertyofKJ) reported
Why are telcos so ****? First @Telstra now @optus who next?
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Nat Tek
(@NatTek9) reported
@VincentCrypt46 Two Telstra work phones and internet all down today...... Melbourne Australia 🐸
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MonDCre
(@MonikaCrennan) reported
@Telstra - an update asap on outage in 2088!! Text msg received saying it’s fixed… it’s NOT!
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Mick
(@mickpalmer25) reported
@Telstra WTF is wrong with your service? no outbound calls on my account yet you want to make ppl wait 45-60mins for a potential person to speak to? making it easy to change providers. Pathetic. Only bonus is whilst on hold, I wont cop spam calls
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Lynda Lee
(@Leel06Lee) reported
@MarcellaBrasset oOh dear awful I had a few tellies go over years - always advised to turn off at wall & unplug landline/modem when there`s lightnin` storms - zBur some can creep up on you in the dark. Actually the new modem Telstra gave me Is Better - heard a coupla zaps before I turned off ..
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LFDY
(@SP10fan) reported
@Fez_HK Did you try turning it off and on? - Bergeez Telstra support
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💧 Frank Flobster
(@Frank61pc) reported
@tingeling_au No but I'm starting to look around. My problem is that many companies seem to use the Vodaphone network but I only have a Telstra tower nearby.
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Goody
(@Goody) reported
2023 and Telstra still hasn’t fixed the same issue from 2021 with my internet while charging more every year I’m shook
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CC
(@fifthgenaus) reported
@JonesHowdareyou Been through similar recently. My husband and I stumbled through Telstra’s never ending hoops, days spent on the chat line, reset the modem, then died, 2 months no internet, no Telstra box they said was faulty, no techies here, Good luck!
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Dushi Albaneasy
(@bingewatchers1) reported
@Telstra Sure Jimmy will do that shortly. Thanks Ps I switched to 4g and the speed is even terrible between 0 to 3mbps. Whilst my work phone is with @Optus and their 4g speed is between 20 to 30 mbps. Just tested at Strathfield. Perhaps Telstra can get some tips from Optus 🤔
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Liam⚡ The Latest
(@lateniteliamttv) reported
@TobyGV I remember getting warnings for doing that exact thing when I worked for Telstra, and also getting warnings because I refused to push tablets and accessories onto every single customer that walked through the door 🙃
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💧Dame Carolyn Janson
(@CarolynJanson) reported
@JonesHowdareyou I fixed all these problems by going with a wireless modem. I'm with iinet. If you're with Telstra, I will refrain from saying, I could ahve told you so... grin
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paddybluett
(@paddybluett1) reported
@Telstra Unfortunately the person nominated on the account is no longer with the business and we have been trying to track her down since Thursday with no luck. Hence they will not accept an order from me.