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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 27: Problems at Telstra

Telstra is having issues since 09:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 36% Phone (36%)
  • 10% Wi-fi (10%)
  • 8% E-mail (8%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Dubbo, Melbourne, Brisbane, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.

CityProblem TypeReport Time
Sydney Internet 29 minutes ago
Adelaide Phone 19 hours ago
Dubbo Internet 2 days ago
Sydney Internet 3 days ago
Brisbane Phone 3 days ago
Melbourne Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RiachRodger
    Rodger John Riach (@RiachRodger) reported

    ABSOLUTE garbage John HOWARD / Peter Costello with the VITAL votes of Barn A bee Joyce & Tasmanian Independent Senators Telstra SOLD OFF along with all future Revenue Joyce COST Aus way more that his worth

  • arbon_rob93103
    Rob Arbon (@arbon_rob93103) reported

    @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog Holy **** you’re dumb. Boost is a budget provider, they are never going to give you the same PRIORITY as you’d get with Telstra otherwise the people that pay twice the amount would be getting the same service No one with boost is expecting the same speeds and priority

  • DoctorVadarWho
    Doctor Vadar Who (@DoctorVadarWho) reported

    @Telstra when are you going to support RCS for iPhone in Australia because I would like to have it so green bubbles don't mess up group messages @Apple

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

  • hasselljpb
    landman (@hasselljpb) reported

    @telstra had a phone call today but because our service has dropped so badly I didn’t take it because it would have been futile! Turns out it was a near neighbour who had a terrible traffic accident! Luckily they got hold of wifey who is the ambulance officer. We need better!!!!

  • hairyredmanlet
    Sam Rusty Rennie (@hairyredmanlet) reported

    It's worth remembering that the Howard Government paid down debt with asset sales rather than genuine fiscal conservatism, and this time around, there isn't a Telstra or Qantas to sell. That said, the spending binge from late 2007 onwards makes Howard look like Milei.

  • PeopleOfNet
    People of Internet (@PeopleOfNet) reported

    The real risk isn't SpaceX leaving — it just launched DtD with Telstra in June 2025. The risk is one MNO-satellite tie-up controlling the entire mobile-satellite layer. The fix: use-it-or-lose-it milestones + open access licence terms.

  • algorithmsayshi
    Depresso Martini ♥︎♡︎ (@algorithmsayshi) reported

    Switched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣

  • reach_hamish
    Hamish (@reach_hamish) reported

    @GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.

  • AlanBixter
    Alan Baxter ♛ (@AlanBixter) reported

    Usually @Telstra is happy to jump on line and offer a fix (of sorts) to complaints about their terrible service. Not today. They have no fix for no fibre, flooded and archaic coaxial, and massively overloaded 5G. Too long bullshitting govt and shareholders. They just can't cope.

  • BigStrawDog
    Pat Fenis (@BigStrawDog) reported

    @kai_h @algorithmsayshi Tried this, it has us located in Sydney for some reason. While the modem was updating the DNS it restarted and my phone connected back to our old Telstra net which had us accurately located in Victoria. Def AGL/eero issue from troubleshooting

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @Feintglow @robb_j_m Or just change providers that actually want to provide a proper service and want happy customers. Rather than Optus, Telstra etc that don't care and know people aren't smart enough to change

  • ARTCvan
    ARTCvan 🍉 (@ARTCvan) reported

    @frokfrdk don't forget Telstra/TPG/Optus might just block it from the network for no reason either... expensive *** paper weight

  • Greglark4Lark
    Greg Lark (@Greglark4Lark) reported

    Just got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..

  • Frances__Daily
    Frances Daily (@Frances__Daily) reported

    @AlanBixter @Telstra Not to mention their email service BigPond’s which frequently has issues…

  • lightgolightly
    It's the climate, stupid! (@lightgolightly) reported

    @JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • wolfie_games17
    Whimsy Wolfie (@wolfie_games17) reported

    @AllieHollyS I’m with Aldi! $29 a month, data rolls over & uses the Telstra network

  • asewell6
    AL (@asewell6) reported

    @Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra You guys providing inadequate service is not something I should be trouble shooting it’s something you guys should be doing

  • joshatticus
    JoshAtticus (@joshatticus) reported

    @itsiclassic Like I would've just gone and called support from one of the free Telstra payphones if I'd known it was gonna take that long and the store couldn't do anything

  • SdadMyself
    Conrad (@SdadMyself) reported

    @SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?

  • Coldhardface
    TaxFodder (@Coldhardface) reported

    @belinduhpyne There was little left to sell after Hawke and Keating sold federal and state assets in their Privatisation rampage. Key assets sold under the Hawke government included: The Commonwealth Bank of Australia Qantas Telstra CSL These sales were part of a broader strategy that also involved floating the Australian dollar, deregulating financial markets, and dismantling the tariff system. While critics argued this abandoned traditional Labor values and contributed to issues like increased household debt, supporters view these reforms as essential modernizations that 'strengthened' the Australian economy. We're real strong now eh?

  • popgomouse
    澳洲袋鼠 🇦🇺🦘 (@popgomouse) reported

    @BlairPring81213 @cjoye When Howard partially privatised Telstra, it retained the countrywide copper landline backbone, a network monopoly. All telcos and ISPs needed to connect to Telstra landline. Telstra usually took a long time to find the keys to exchanges when other telcos asked to connect. 3/8

  • Pom_Bazooka
    InnerQuasar35  (@Pom_Bazooka) reported

    @laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

  • rochfordalexAR
    RochfordAlexAR (@rochfordalexAR) reported

    @bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra No buffering issues but it was stuttering but again today is not what I was complaining about