Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Canberra, Hobart, Wollongong, Mudgee, Parkes, Adelaide, Townsville, Bowen, Gladstone, Flinders and Batlow.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Perth |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra When MY circumstances change, I call you & discuss it. But when a customer has always paid his 2 mobile phones & NBN accounts on time, in full, you nonetheless tell that customer you don’t trust them. I don’t mind the credit check. I mind being treated like a baby.
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Cat. Just Cat.
(@Cat41968) reported
@Telstra This has been an ongoing issue since early July, coincided with data limits being raised. (Was 80gig limit, now 180limit)
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra That is absolutely useless! Calling yet again for the tenth time in two weeks and nothing gets sorted. Dont' bother you are clearly no help at all.
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra So bugger off and stop trying to pretend you're helping when you're absolutely no help at all.
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Terry
(@tezzyxoxo) reported
Oh geez the wifi and mobile service is horrible in point cook @Telstra 😭😭
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DarkViperAU
(@DarkViperAU) reported
@WhippyNotPoopy @Aussie_BB @Telstra I have them for my NBN and they have been largely good. Vodafone, Telstra and Optus claim to cover here. Vodafone and Telstra give 1 bar. Aussie BB uses Optus' network so it seemed worth trying. I am just staggered how bad Telstra is with sim card activation.
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Whippy 🇦🇺
(@WhippyNotPoopy) reported
@DarkViperAU @Aussie_BB @Telstra Aussie BB has been reliable as a business and residential network provider but im unsure of their cell network, no one else covers your area?
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Sydneymediagirl
(@sydneymediagirl) reported
Ok @Telstra is officially the worst customer service ever! I've been hung up on today she refused to put me thru to supervisor & now I"ve been Twitter hung up on. Nearly 2 weeks & still they can't activate my sim. MEans I have no mobile for work! They couldn't care less
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Whippy 🇦🇺
(@WhippyNotPoopy) reported
@DarkViperAU @Aussie_BB @Telstra I just moved house and Optus says I have 4G here but I legit have SOS as my only option. I find Optus to have an inaccurate cell map if you're relying on that but if everyone else has **** reception then nothing to lose trying them
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra Why is it so incredibly hard, impossible, to get help from you @telstra?! And why are your consultants so useless?
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
So @Apple no longer includes a charger with new phones, & @Telstra forces customers to pay ONLY via direct debit on a fixed date, removing customer control, ownership, & ability to budget. Owning a phone that will cease working in 2 years is a **** show.
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Less ***** More Tonk
(@73J2500) reported
@DarkViperAU @Telstra Theyre somehow Australia's largest by market share, and the service is that bad? I won't complain about American service ever again haha.
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Cat. Just Cat.
(@Cat41968) reported
@Telstra having a major issue with 5g speed ever since data plan has been increased. Why has the quality dropped so significantly? This is not adequate. Am definitely in a 5g coverage area. Please advise!
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Galahad
(@About_32_Ninjas) reported
@DarkViperAU @Telstra At this point it’d probably be more viable for you to start your own broadband network
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Sydneymediagirl
(@sydneymediagirl) reported
So now I'm on hold yet again for the 10th time to @Telstra the most useless organisation ever. When I moved to Optus it took them 48 hours to connect. Telstra its been nearly two weeks and no connection. They couldn't give a ****.
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra I've done this already! I'm on the phone yet again trying to get help. I have no mobile!!!!!
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Cat. Just Cat.
(@Cat41968) reported
@Telstra "Get Help" refuses to connect, will message.
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Peter James Rothe
(@PeterJamesRoth6) reported
Bit the bullet. Tried 2 different providers - Telstra the cheapest and worst coverage. Optus dearest but almost 0 dropouts. Try playing poker online you bet and win but missed whether they folded or u hit the flush! Optus buying whole year at once is cheaper than Telstra
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra Your useless bad attitude consultant just hung up on me~
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Fireball444
(@SimonWa91937898) reported
Hi @Telstra please fix the payment gateway in your app. It is not working again.
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Ditto 🐝
(@dittoronaldo) reported
@DarkViperAU @Telstra Try do some reset network settings on your phone and see if that helps..
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The Riffster
(@HeathenRiffster) reported
@Telstra I've got no mobile coverage in Bulli NSW since 2:50PM. Is there a known problem?
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71st Jebus | Jebus 7
(@Jebus3211) reported
@DarkViperAU @Telstra Telstra consumer grade plans are by far the biggest **** storm I've ever dealt with. I feel for you brother.
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Kregginz 🇮🇹 | Ram lover | 7 days for bday!!!
(@kregginz) reported
@DarkViperAU @Telstra I had problem myself with these kinds of things here in italy It's just as bad
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Lals
(@LalSiri) reported
@NBN_Australia Have been on the phone to few different Telstra operators since this morning. Apparently @NBN_Australia is cancelling our appointment with them stating our internet is working. It’s NOT working.
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Cat. Just Cat.
(@Cat41968) reported
@Telstra Attempting to connect through app on the "get help" tab. It refuses to connect - either on data or by home wi-fi. Can you please advise if this is currently out of order for all? Thank you.
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra @shanon_p How about your customers decide what’s in their best interests? I’ve had a mobile phone plan with Telstra since mobile phones were invented. Never missed a single payment. Why do a credit check at EVERY plan renewal (ie every 24mths) if you don’t trust your customers??
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Shan
(@shanon_p) reported
@Telstra Nope. I was just agreeing with someone else here at how bad the lack of choice is. I never actually requested assistance.
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💧NosthesquidGuy 🏳️🌈 🦘 🎃
(@Nosthesquidboi) reported
@TelstraEnt Telstra claimed their coverage when beyond the grave. When they claimed my mother was using her long disconected landline for months after she had passed on. They never did give the money back, just claimed the cheque was in the mail.
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Helen LK
(@HelenLK4) reported
@Telstra my husband just spent 2.30 hours on a chat with Telstra. Absolutely no help at all, just trying to rip us off. So over Telstra.