Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
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| Sydney |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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jarred k
(@Katzenburgler) reported
@Telstra It says there is an outage on my street yes
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Tony Rizzotto
(@VinniesCasula) reported
@Telstra We still have no service
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
Dear @Telstra Hubby came home and managed to get the old sim out and put it in the new phone. But now the new phone is saying I need a QR code to transfer my Telstra account over. Help! I don't have any idea where this QR code is.
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Mrs TRex 🦖
(@trex_mrs) reported
@Philssay Telstra dividends paid for my daughters schooling. He just has a **** more!
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
Hi @Telstra I'm trying to switch the sim from my old mobile to the new one. Your call centre said no one would be available until Monday. I downloaded your app and tried to message, but the app isn't accepting the login or password. What should I do?
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@Steve@aus.social
(@kapokmeatant) reported
@kimnottim @PRGuy17 That’s what I did. Twitter is breaking. Gah. Did you see the thread I posted to Telstra where it posted a mangled version of the third tweet as the first (in addition to posting the third as written, and @ the wrong account in the first)… it was such a **** show I just left it
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LB
(@lmbrimwa) reported
@Telstra Thanks for info Shannon. Interesting Telstra would rather see a customer slip away than come up with alternative especially when internet service hit & miss at best for years. Customer service agent finishing shift...that takes the cake for sure!🙄Done.
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Haren Krishnadasan
(@haren_k) reported
@Telstra I hate to tweet about this but I've been trying to get a hold of someone about an open complaint for over 3 months. No response to my emails or messages and only a call back during middle of business day which I missed. Complaint reference 46651850 & 43918911. Pls help!
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sean
(@sean67973753) reported
@Telstra I already talked to telstra directly. They refuse to take the bar off the internet and they refuse to do any unless the account holder contacts them... he cannot. He is in jail and has to phone, no outside contact. This is fraud. Charging for a service that cannot be used.
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Tony Rizzotto
(@VinniesCasula) reported
@Telstra There is still no signal inside as I explained yesterday. So still no eftpos facilities and no incoming calls or texts. 2176. Marconi Club Bossley Park NSW
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jarred k
(@Katzenburgler) reported
@Telstra outage in Carnegie 3163 ?
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sean
(@sean67973753) reported
@Telstra No, having an automatic ai respond doesn't fix situations where fraud is happening. Still get charged every month for a service that cannot be used is fraud in Australia. When the account holder comes out he can get imbursed alot.
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alexk
(@alexk38414339) reported
Yet again an evening spoilt by Telstra. NBN down therefore internet down foxtel down for not the first time. Don’t bother checking Telstra outages shows that all is good. Trying troubleshooting on telstra site goes round in circles. However if you miss a payment + $15
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Nic Davidson
(@Niccyboy) reported
If Twitter goes down how will I find out that Instagram is down? Or complain about Qantas or Telstra?
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Arthur Kingston
(@ArthurKingston0) reported
Hi @Telstra. Why is your 5G network not available at my address, yet is available through other telcos?
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Tony Rizzotto
(@VinniesCasula) reported
@Telstra As I said all day yesterday I and so many others yesterday have never had this problem before. It was anyone on the telstra network . The eftpos facilities are still down and we cannot make or receive calls and you try to tell me that there is no problem in the area
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Lee Corporal
(@ItsStillMefa) reported
Vodafone’s owner TPG Telecom has shut the door on working with Optus if its landmark network sharing deal with Telstra is blocked by the competition regulator, warning that the outcome would leave its customers worse off.
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Scott Lundstedt
(@ScottLundstedt) reported
@Telstra Telstra wtf have I got bonnet plus you can never get hold of anyone for help seriously you are useless as a company y do I persist in staying with you your service is crap
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F/A nther1te
(@nther1te) reported
@VortexM_ What's complaining gonna do, telstra ain't gonna see Ur **** and do something just for u, text your mum this, and tell her to get better wifi
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Tony Rizzotto
(@VinniesCasula) reported
After chatting for hours with @Telstra all I had to do was walk outside and get service but you still tried to tell me that there was no problem in the area where I was. Major FAIL #service #noservice. The venue still has no service.
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
Found out today @Telstra doesn't offer in-home services for people with #disabilities or those who are #immunocompromised and can't get in to a store. Even if you're a business customer. This is ****. Interested to see whether @Optus or @Vodaphone4 offer these services...?
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Peter Klages
(@PeterKlages) reported
@mssquiggs65 I’m very happy with iiNet. Been with them since 2015. Prior to that Telstra. I’d never go back to Telstra. Very happy with iiNet support. Very responsive. The support folk are based in NZ and Cape Town, SA. Easy to deal with. Good customer focus.
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Ash
(@AshSkittle) reported
Every time I open the telstra app, it automatically goes to the Replacement SIM page but uhhhhh I have never needed to make such a request pls stop
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umisef
(@umisef) reported
@pk_ok_ @reckless @alexeheath Just like the airbag in your car. Never even gone off once, now has it? Aussie telecom Telstra has an ad series literally saying “You don’t need the best network… until you do”. Replace “network” with “engineers”, and you might reconsider the “overhead” comment…
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Ross Floate
(@RossFloate) reported
@TraceySpicer @Telstra @TraceySpicer Aw, now you were a good sport and I want to help! This is the worst. (Was it a phone that supported Telstra eSim?)
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
Hi brains trust. @telstra is being no help. Anyone got tips on how to remove a physical sim card from an old iPhone? I've tried needles, earrings, paper clips and staples. Can't go into a store due to the dynamic disability and being immunocompromised. x
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Richard Ford 🌐
(@richardford) reported
@ShopifySupport Seems to be Australia & localised to the Telstra mobile network. I got home & that connection works. But Telstra mobile still stuffing up. Tried 2 phones & hard resets in both - same result. A screenshot would be just a blank page. Could there be a peer issue with cloud flare?
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sean
(@sean67973753) reported
@Telstra isn't it funny a business can be 3000$ behind and their service still works but a person can be 76$ behind and you cut off the internet but still charge every month as if the internet works. How's that for fraud.
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Andy W
(@AndyW7308) reported
@andybuds23 @Blueirons Aldi is cheaper and uses the Telstra network. Have had no range issues at all my friend
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🌏Henry Ross
(@Lincolnabe123) reported
@TonyIKnow Drove one half way around Australia. Most of the time I had Telstra internet and phone service.