Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Canberra, Perth, Albury, Bunbury, Sydney, Newcastle, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland and Young.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Melbourne |
Phone | |
| Canberra |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
||
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Noha Soliman
(@noha_soliman65) reported
@Telstra cutomer service is rubbish as usual. Very disappointed after waiting on phone line 2 hours to get a recorded message that customer service is closed.
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Craig Burgess
(@CraigBurgesss) reported
@Dee_Ryall @Qantas Try @Telstra they advertise a smiling chap calling a customer right on time!!…absolutely false advertising!!…impossible to speak to anyone there let alone getting a call back
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Jon Reid 💉💉 💉
(@sharperstill) reported
******* hell @Telstra I haven’t been a customer for years. Please **** off
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Mark Walkom
(@warkolm) reported
@decryption yar but it’s telstra and stupid pricing. and I’m with vodafone but it’s average service in the bush I’d prefer a telstra based mnvo for service. guess I’ll just wait it out!
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Leading with Courage
(@CourageChick) reported
I have been waiting on hold for @telstra for 60 minutes and now have been cut off. I have now called back to be told my call will be taken care of in 30-45 minutes. Your mytelstraapp which I should be able to use to book an appointment is not working ...
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Electric Future 🇦🇺 🚗⚡☀️
(@electricfuture5) reported
@Telstra hi there. East village shopping centre has had no Telstra signal in the car parks and bad 5g or only 3G that barely works since last week in the shopping centre
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It's Schmoopty!
(@itsschmoopty) reported
@Telstra reconnect my service, you cowards!
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mic
(@michaelneale) reported
@Telstra There is another in the area @stilgherrian who has lost most connectivity. i think there is a broken tower but someone forgot to update the outages
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Damegus
(@damegus) reported
@SandyHorne61 Yeeeep some choices are terrible in hindsight. When everything was split between my parents my dad got his super untouched and mum got the telstra shares.
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Dhruv Patel
(@Drdhruv7588) reported
@Telstra Still the same issue after 20 days of troubleshooting and few different modems! And hours and hours of chatting over helpdesk - repetitive useless chats!! Such a waste of time.
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Michael
(@brbcycling) reported
@caseyphoenix Hey AB, give up on Telstra and switch to @Aussie_BB Aussie Broadband. It’ll save years of your life from reduction in stress and call centre waiting. Feel free to use my friend referral 3533940. Best change I’ve ever made. Better internet quality, speed, $$ and customer service
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Scott Murray
(@BestFamilyCars_) reported
@NBN_Australia @Optus Our SP has been equally hopeless at every step. This outage happened on Thursday morning, and still nobody has a clue how to get it fixed. Telcos are lightning quick to get paid, but when it comes to fixing a tech problem: dumb as dogsh!t. @Telstra incl. Get it together, you lot.
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Senpuutribal
(@SenpuuTribal) reported
@Telstra any update on normal services returning in boronia heights Queensland? Just had a power outage and that seemed to have done something with your network here
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DEB WEEKS
(@debjw88) reported
@padders001 @graemethecat00 @AlboMP When QLD hospitals were in dire need and ambulance ramping was at its worst over Easter People in Bris ringing 000 getting Telstra message and Police were driving patients to hospital… guess where Premier Anna was - on holidays. Hypocrite
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Str8JaktJim
(@Str8JaktJim) reported
Doing election research. Disappointed with how few parties have a technology policy. Only seen one that starts by saying "digital TV bad, analogue yay" and "don't sell any more of Telstra". It even references things from 2008. Update your tech policies people!
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Tam
(@c3convertase) reported
I’m close to a panic attack. I can’t even contact phone company as trying to work out who it is as they use Telstra’s network (so is one displayed in my settings) but I don’t seem to get automatic emails with my bill so don’t even know WHO IM WITH
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Recurver 🎯 🇦🇺💉💉💉
(@Barebower) reported
Here's the thing... halfway down Wilson's Promentary today I got a scam Telstra Internet phone call... Loud and clear! Back at Yanakie... closer to civilisation... and I'm struggling to get 1Mbps on the Telstra 4G network... Getting better reception and service from scammers...
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प्रकाशसिंह गोहिल
(@gprajput) reported
@Telstra +61 439 125 109 Called On This Number from Overseas was On Waiting around 8-9 Minutes just saying Recorded Sound All Agent are Busy Serving Other Customer and Call Hanged up and Call Disconnected my Provider Charge Me $9 Lost $9 and No Contact with Any Agent Poor Suprt
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@Telstra The message was sent and then I read it. The numbers should still be there. Are you telling a customer they’re using the customer support system wrong? But ok. I’ll do what you say and look at “my cases” and “reported faults” as you suggest. 1/2
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Deb Campbell
(@samsplace9) reported
@Telstra Ah right as usual @Telstra 'communications' do nothing but FAIL TO communicate and refer you on #Typical
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Michael McCarthy ✳️✳️
(@mccartm1) reported
@PaulBongiorno @RBJRON @Qantas It’s not broken. It’s working as designed. Modeled on Telstra’s.
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Antony Kuzmicich
(@akuzi) reported
@Optus I always block the numbers but text are always from new numbers. What's the solution, move to Telstra? @kbrspace
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Joel Rheinberger
(@JoelRheinberger) reported
And it begs the question: If Telstra have an anti spam/scam service, why the hell aren't they immediately applying it everyone? Their network is being used to defraud people. Surely if they have the power to stop that at the source, they should! 2/3
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mic
(@michaelneale) reported
@Telstra hey can I report a mobile service outage? It’s not showing up anywhere but seems to be a tower down.
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robair🌻
(@robair20) reported
"Mister Telstra"....**** off.#MasterChefAU
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ohsixoneoh
(@ohsixoneoh) reported
@Telstra why do #scammers call but hang up the second you answer? @Scamwatch_gov
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mic
(@michaelneale) reported
@Telstra The messaging button has been broken for a while - the “message us” link doesn’t work
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@Telstra I’m trying to tell you your system is broken and you’re acting like I still have open tickets. There’s a number of other issues, but obfuscating the ref no and time frame numbers in an open chat string is a fail. Please acknowledge that.
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Michael
(@MSVLKnight) reported
@Strattyg When Telstra kicked me out after 28 years, the problem wasn't aceing the interview. I won the job at the first interview. The problem was it took 10.5 months to get that first interview. Found out later - never put your age (49 then) on your resume or you won't get in the door.
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Antoryan
(@bryantolin) reported
@Telstra I have not received a response or communication regarding a complaint I had raised on 25/04/2022. Contact centre is terrible and unable to advise the outcome or resolution of the complaint! How long before a response?!