Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Yendon, Melbourne, Brisbane, Sydney, Adelaide, Hobart, Geelong, Townsville, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Yendon |
Phone | |
| Melbourne |
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| Melbourne |
Phone | |
| Brisbane |
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| Sydney |
Wi-fi | |
| Hobart |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Claire22
(@ClaireHickey22) reported
@Telstra I was just asking a question. If it can’t I’m in a lot of trouble with contacts
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Jack Swanson
(@jackswanson022) reported
@Telstra theres another wide outage in my area!!! Will you arrogant people at telstra stop tampering with the internet!!! And you have the nerve to increse the prices!! im not paying the increase do you understand me?!!! im paying the price that im paying at the moment and not a cent more
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AdventureAli
(@adventure_ali_) reported
@KrauthBen @smh_ch I mean, that's pretty cheap. However, Kogan is on the Vodafone network, meaning that unless you live in a city, you might not get reception. So it has to be on the Telstra network for me.
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sharon
(@sscott2205) reported
@Telstra She pushed me out of the shop because I said it’s bad customer service, Monique said she trained Lachlan and he wouldn’t have said can bring it back if it has any issues.
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Russ
(@RussPavey) reported
@Telstra you keep emailing me and I live in the UK, someone has given you the wrong email address which may be similar to mine but cannot find a way to contact you. I have had around 10 emails about bills and shipping. Help me as I am not a customer.
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James Hutcheon
(@hutcho66) reported
@adventure_ali_ @KrauthBen @smh_ch Tbf even Telstra is somewhat similar to the top tier US providers in cost. Yes, unlimited data is more common in the US but you can get 80GB for AUD$65 from Telstra which most people would never use even close to. Compare that to a starting price of US$70 for a Verizon plan.
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sharon
(@sscott2205) reported
@Telstra DM sent, I said phone is fkd as she wouldn’t do anything to help us. We just want a phone that works. She said she has me on security and pushed me out the store.
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Howardo
(@hooooooowie) reported
Wowsers, glad I’ve never signed up to @Telstra, shocking rate rise, what a crock. #Telstra
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Leith
(@LeithMarshall) reported
Anyone else in Melbourne’s north having data issues with Telstra. I can have full bars and yet nothing is loading
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Geoff Galvin
(@geoffg68) reported
@Telstra Hi Evie the issue went on for 4weeks and finally I left Telstra and to optus. They were happy to take my business and I will transfer my family across when their contracts expire. Telstra will continue to loose customers if treated like I have been.
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Doctor Doc Dockington
(@directordoc) reported
@bruce_haigh Privatisation almost never results in better value for the customer. I know, I once worked for Telstra and have seen firsthand how profits are put before value. Happy to be proven wrong if someone can provide a single example of privatisation making a service cheaper.
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Denis Duka
(@TheRealDDuka) reported
So the internet has been down all day - and won’t be back online until Sunday afternoon at the earliest- can’t work, can’t do anything- thanks #telstra for ruining my day and weekend
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Kenneth Briggs
(@Bushpatriot) reported
@7NewsMelbourne @Telstra Telstra needs to get its customer service up to an acceptable standard before even thinking about putting costs up!
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Native Title is NOT Land Rights
(@AnthonyLee900) reported
@razethecage Or any other prepaid that uses the Telstra network
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Antony Collins
(@antonycollins14) reported
@Telstra This is why everyone hates dealing with @Telstra because when the wheels fall off and you need help, it's always a complete nightmare dealing with your organisation.
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Shouty Cin
(@razethecage) reported
Ok so is it worth me switching to a Telstra prepaid sim for my holiday for better service coverage?
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Kenneth Briggs
(@Bushpatriot) reported
@Telstra @7NewsMelbourne It’s almost impossible to call a local Telstra store, and you get anybody in the call centre line most times they either don’t understand your problem or put you back to somebody that knows less, now the costs are going up but the service hasn’t improved that’s it!
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Jonathan
(@zeppblueprints) reported
@razethecage @AnthonyLee900 That’s not correct. Woolworths mobile use the telstra network, but not the entire network. If you are travelling to remote regions of Australia, only Telstra will have coverage. This is because of agreements between the gov and Telstra to ensure small remote towns are serviced.
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Chang Min Park
(@crossian90) reported
@telstra My mobile phone isn't working. #no4g #nocall except #incomingcall The problem is that I could not find any outages information even though my wife is experiencing exactly the same problem.
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TyroneBruinsmaFilms (Commissions Open)
(@TBruinsmaFilms) reported
@Telstra We still get them, never fall for them and just make them rage
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Sewer Ratt 💉💉💉 #IStandWithUkraine
(@SewerRatt64) reported
@pmfk57 @njm3864 @mattjcan Selling the retail divisions would have promoted competition, but retaining the plants and the copper/power lines down the streets would have ensure lower prices. But Howard just wanted to flog that **** off to his rich donors. Look at what he did with Telstra.
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Ben
(@iB3nji) reported
@OptusNewsRoom @Commpete_au Regional Australians currently have two choices: Optus or Telstra. Soon they could have a third: TPG/Vodafone. How is having a third choice bad for competition and bad for the general public?
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victoriacarter
(@sweetaxident) reported
@Telstra @Praveen79447438 Retaliation from the staff is happening and is unacceptable. Yet another incident yesterday. When will this be stopped? Centre management complaint being lodged about poor behaviours by the manager. This is very upsetting indeed.
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Optus News
(@OptusNewsRoom) reported
This isn't having a third carrier - it's having a third brand, just like the Belong or Aldi. TPG is completely dependent on Telstra, and is handing over all it's value (spectrum and shutting down its towers).
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Tara #SaveSense8 #thankyoulucifer #doublevaxxed
(@Aussietranstara) reported
@Telstra is there any plans to allow us to link old pstn numbers into our Telstra mobile service so when someone calls our home phone it rings on our mobile. Most of the calls are spam but you never know
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Australian_6 🇦🇺
(@StuartMediaNews) reported
Poor Telstra, they obviously aren’t making enough profit from their already overinflated prices. What to do? At a time when most Aussie household budgets are stretched to breaking point. They decide to add to the pain by increasing their prices. The increases will return them 1/3
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Native Title is NOT Land Rights
(@AnthonyLee900) reported
@zeppblueprints @razethecage Did not know that about Woolworths. But Boost seemed to work everywhere on Telstra network in remote Kimberley, not sure of other areas. Strangely Optus pops up in odd places where Telstra ain’t (but those are tiny amount of weird places)
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Ngaire Watson
(@Sulcus_Gyrus) reported
@Telstra I rang 2x. Seems I was being scammed. Found legit staff to help me.
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Antony Collins
(@antonycollins14) reported
@Telstra You cant help. Ive spent hours on calls with your team to try to get this working. Now Ive been told I have to physically identify myself in a @Telstra store. So I can identify myself over the phone with my bank..but with @telstra I have to physically go into the store. You suck.
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Joe
(@longlux) reported
@docm77 The Telstra shop in Kalgoorlie Western Australia has the same poor customer service.