Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Adelaide, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast and Yendon.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Perth |
||
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Court
(@deancourt) reported
Woeful .@telstra support, act 2. All I want is to speak to a human! Your IVR is painful, your message based support is painful and so slow - when you get to chat to someone all they do is repeat the same old tests and nothing progresses. Waiting on the phone takes years :(
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Kai
(@ListMeAnimes) reported
I truly do hate @Telstra, man. The internet has disconnected God knows how many times over the past 24 hours. They were meant to fix it Monday - haven’t. Big surprise. I mean, I’ve already lost around 4 and a half hours of playtime for Cyberpunk because of it.
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Allrounder
(@MktingMr) reported
When you are a region customer of Telstra and can’t get your internet to work for three weeks this is what you get over and over again #Telstra
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Trowy
(@Trowy4) reported
@NRL @Telstra Was the game broken this year? IMHO leave it alone, 1 or 2 changes at max!
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Mit0
(@Mit081679553) reported
@Telstra I pray to the old gods and the new that I don't customer service for anything cos to get through is fkn appalling. I wanted to upgrade but had a question and to get a human to talk to is impossible. What is happening?
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Dave
(@dave_mcneill) reported
@Telstra hi telstra, it has been over a week trying to contact you about our home internet that is not working. Any chance of you replying to numerous call, texts or emails? Shocking customer service
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Merry Sithmas
(@spclark14) reported
from
Sydney, State of New South Wales
The internet is down which causes me great pain as I won’t be able to watch #TheMandalorian and I may not be able to record @BenStevesVideo1 in the morning! ******* internet! Come on @Telstra, how about it?
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RunningTato
(@RunningTato) reported
@Telstra why in a world of working from home does an outage take 3-4 days to resolve? What am I meant to tell my employer that I can work? What has happened at East Brisbane?
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Lauren Truefeldt
(@LaurenTruefeldt) reported
from
Melbourne, State of Victoria
@Telstra No they have not provided one nor would the contractor BSA give one over the phone. Let me know how you can help?
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Kjw
(@Kjw81995222) reported
Oh the irony that you can’t even do a speed test to work out how bad your wifi is #telstra
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KreeepinDeth
(@jus_wil) reported
@Telstra If you’d like my bill that’s due today paid, you better lift your rubbish Telstra app payment system in the air. Or arrange for someone to call me. How’s that for service?
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Sashay Away
(@Oohmisslulu) reported
@Telstra this messaging service is the WORST thing EVER!! Over a week and numerous messages and I haven’t even got a response!! Really poor form...
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Damo
(@QuikSand86) reported
@spclark14 @Telstra That’s us too. It’s been out for 9 hours. Even the mobile service is dead in some parts. People working from home like us are stuffed
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Dean Court
(@deancourt) reported
Nearly 1.5hrs on hold so far and still no response to your chat function. .@telstra Your "customer service" is probably the worst I have ever encountered in my life.
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Merry Sithmas
(@spclark14) reported
from
Sydney, State of New South Wales
@QuikSand86 @Telstra And not a peep of a reply from Telstra. Amazing customer service.
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🌸
(@fredermusic_) reported
@spclark14 @Telstra I lost a full day of work at home due to this outage, on a day I needed to complete urgent work too. Our house is pretty much blacked out with internet and phone service. We’re just shocked.
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Cap
(@hotpiess) reported
Is Telstra down? 3043 #Telstraoutage
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Merry Sithmas
(@spclark14) reported
@fredermusic_ @Telstra We have no mobile service either so the 4G sim in the modem doesn’t work. Fantastic. I wasn’t able to work this afternoon and will now have to go into the office next week. An ETA of a week to fix? That is mad.
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Tina Dubinsky
(@Tiinsky) reported
@NBN_Australia You seem to be doing a lot of work in Forest Lake over the past 6 weeks, as advised by Telstra. We've had another outage tonight, and I notice on your support page that there is planned outage for Saturday night and Sunday too. Did you start a night early?
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JD's NBA
(@JD_NBA) reported
@spclark14 @Telstra It is truly ridiculous. No internet, no mobile and FTA TV out also to boot. This is the problem with living in @Telstra only estate, you have no other choice but to put up with their pathetic product and service. Still no upload speed greater than 5mbps available.
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Mike @ The Game
(@The_GameSC) reported
Is @telstra down again? 3042 #Telstra
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Merry Sithmas
(@spclark14) reported
@Svenn1968 @BenStevesVideo1 @Telstra I was able to watch Mando on my iPad because thankfully that’s on a decent network :)
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Rina
(@Trinkett) reported
I have been chatting online with @Telstra support for over 6 hrs now. Still can’t resolve the issue. This is a joke now. Can anyone recommend a reliable NBN service for Australia please? Thanks! 🙏🏻
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m_marchant
(@m_marchant) reported
@Telstra is not responding to urgent calls or messages. Very disappointing when people are in grave danger. Messaging doesn’t help because you’re talking to a robot!!!
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Merry Sithmas
(@spclark14) reported
@QuikSand86 @Telstra We have no mobile service either so the 4G sim in the modem doesn’t work. Fantastic. I wasn’t able to work this afternoon and will now have to go into the office next week. An ETA of a week to fix? That is mad.
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Damo
(@QuikSand86) reported
@Telstra @fredermusic_ Everything is impacted. Imagine if we had a medical emergency or someone needed to contact us... This is 2020 not 1920
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Ken Lillford
(@sterlo1985) reported
@journalistagen1 @NRL @Telstra A minefield for refs. If a bad PTB happens now next to nobody bothers. If the ref misses one at a crucial stage in a crucial game he’ll be crucified. Unless we VR every single action leading up to every single “try”. Games will get like AF, lasting hours instead of 80 mins.
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Carol Duncan
(@carolduncan) reported
@TrainLinkNorth No, that's OK. I don't know what the issue was but some people may not have received the text (Telstra 4G here has been on/off for the last few days), or had time to get cash.
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ً
(@kr0swell) reported
It’s nearly a week later and @Telstra still haven’t fixed their payment portal via My Account. What kind of garbage is this?!
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Keyur
(@keyurparmar) reported
@Telstra We have 100Mb MAN Circuit between Our two location can you please provide an email id to open a case as we are facing an issue. or Any Number to speak with someone (from Outside India). ASAP.