Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Rosalie Plains, Adelaide, Brisbane, Newcastle, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Rosalie Plains |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Angie Adamson
(@serehfas) reported
@Telstra Text services like social media can still work with intermittent data which is how I've been able to communicate here over the last month. Telstra should consider something similar. Relying on a web page chat service is problematic in data outage situations.
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Matt
(@aisle75) reported
@Telstra Hi Ivan, it’s been this bad for the past 3-4 days (has been intermittent before that). I’ll run that test now.
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Maddy
(@foxfillip) reported
Got the new s22 when it came out, had nothing but issues and now have to get it sent to be "repaired". ******* ****. @Telstra should just give me the new phone and fix their **** themselves. Paying money for **** service.
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Matt
(@aisle75) reported
@Telstra Yes. Wife has been on phone with your team for 1.5 hours (between on hold and talking to service reps), told they can’t find our account, then told they have an address in Inglewood NSW for us (we’re in Vic), told they can’t help us. Online tool doesn’t work, staff untrained.
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Anujah Parameswaram
(@anujahparmy) reported
Is anyone else having issues with #telstrawifi I’ve restarted the (2 year old) modem and it works for a few minutes and then crashes again.. i can’t afford to tether my Optus phone data forever.. @Telstra
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Suziekue
(@bantambaby) reported
Is anyone in the Redlands having trouble with their internet connection? @Telstra
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QuokkaQ
(@cary_54) reported
how long does it take @Telstra to provide a paid service and unlock a phone? - 3 months, blaming the customer, multiple complaints ombudsman involvement - still no closer @TelcoOmbudsman @andy_penn
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Josh
(@josh_laycock) reported
@RoadknightThe I remember the Telstra ADSL days. I had slightly better speed of 1.5Mbps. Only cost me $120 per month and had to have a phone connection too, another $29 per month. That was 5 years ago. Will never use any Telstra service again. Aussie broadband is great.
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Dave Ray
(@daveray99) reported
@Telstra @SteerableWizard I'm still waiting for my issue to be fixed???
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QuokkaQ
(@cary_54) reported
how long does it take @Telstra to provide a paid service and unlock a phone? - over two months, blaming the customer, multiple complaints ombudsman involvement - still no closer @TelcoOmbudsman @andy_penn
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👠 ☔ 👌🇦🇺 🏳️🌈🌸🇺🇦 Balaclava woman
(@Terri_1987a) reported
@RoadknightThe I had a speed issue similar to that and it turned out that I had a faulty socket at the connection point to the house. Took NBN and Telstra months to find it.
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Jay Johnston
(@JayJohn27831800) reported
@Telstra Telstra customer for years with all our devices with them. Fast speeds . Are we able to upgrade from the previous modem to the new one?
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Angie Adamson
(@serehfas) reported
My journey to just make it back on line in tine to see #Albo accept: At 8.30pm here, @telstra data broke down AGAIN for the whole town. I had to go get an @optusinc data sim from the all night servo, YAY! Then their webpage activation wouldn't work, wasted half hour! 1/
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Matt Haling
(@kenbrawl) reported
@Telstra There is. Connectivity issues are terrible in regional areas. Telstra provide our internet and despite many attempts to have this fixed, they don’t. Last Friday I stayed home from work to meet the tech, who didn’t show up and then sent my wife a message saying it had been fixed
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Jason King
(@KingKlyde69) reported
@Telstra is it normal to be waiting since the 18/4 to have a speed booster added to my nbn service. Everyone I chat to someone they apologise and say it’s been escalated and it will be fixed. 5 weeks later nothing
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El Kabong 🇦🇺🇵🇱
(@Awi91268Kabong) reported
@RoadknightThe @PerihelionSpace The speed you are getting makes the service useless.Have you tried making a complaint to the Telecommunications Ombudsman? Complaints cost Telstra real money. The higher the level of complaint the more it costs the telco.
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SteerableWizard
(@SteerableWizard) reported
@Telstra Well that was 2 years ago. I was having issues with the Gateway
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Brendan Fitzgerald
(@brendanfitz) reported
@LucyTreloar @ACCAN_AU @Telstra_news Telstra needs to stand up and stop their carriage service used for spam. And lies At least we should be able to respond to the spammers and tell them what a bunch of pricks they are.
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🌸 MadMelbourne 🌸
(@melbstormrocks) reported
@midlife_rant I laugh out land every time I hear the Telstra ad about local knowledge an why they are bringing their call centres back to Australia like they give a damn about their customers. I'm sure it has nothing to do with people switching in droves, even life long Telstra customers.
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Kye Rosendale
(@WonderDalek) reported
@xFaeryPrincessx @Pommster76 Thankyou for saying dropping out, that proves its more likely to be either a cabling issue inside the building or at the more extreme end a fault in NBNs side. So nothing on Telstra's side
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Angie Adamson
(@serehfas) reported
@Telstra @optusinc Then the chat service operator activated it, YAY! Then as soon as activation competed, the telstra mobile data modem refused me access!! We can't find the manual to find the login details, ****! Then I put the sim in my phone, recharged fine, here we are...2.5 hours later!!
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Dave Ray
(@daveray99) reported
Huge thanks @Telstra. Travelling overseas for the first time in 2.5years: 1. Intl roaming pass ($15/day) 2. Said pass doesn't work 3. Try Help desks: bot chat directs to call centre 4. Call Centre queue too big; directs to bot. 5. Call Centre now closed. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Matt
(@aisle75) reported
@Telstra It’s a moot point anyway - cannot sign in despite a dozen attempts by two of us. Wife is now calling instead.
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Kye Rosendale
(@WonderDalek) reported
@xFaeryPrincessx @Pommster76 And if your building manager or realtor complains, tell them telstra arranged this to fix a fault which was impeding their ability to provide a reliable voice service to you
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the eleventh Dire Magnus
(@JackE_Bee) reported
trying to learn a second language but somehow needing to know more about my damn own has me googling **** like "what ******** is a verb" and "how to identify accusative case". i might know these things if telstra hadn't introduced one cent text that year
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Angie Adamson
(@serehfas) reported
@Telstra Thanks Vicky. When we have no data, we can't use the 24/7 app, you know? So its an Optus sim for us. I can't believe when they put a temp service in while works were done on the tower here, that they didn't anticipate the extra load on election night!
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Dandy_Lion
(@Dandyli0nz69) reported
@Telstra There sure is but I’m absolutely positive you won’t because your ineptitude as a company is mind boggling. I’ll just wait to get cut off and then I’ll go to another provider after 26years with you guys but hey …who really gives a ****. Not you.
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Dave Ray
(@daveray99) reported
@Telstra Hey, you could try actually solving my issue?
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TheRoadknight
(@RoadknightThe) reported
@truthseeker4216 We're near a polling booth which has had hundreds queueing for up to an hour, bored and on their phones. The same occurs during school holidays, long weekends and when the street festival is on. Telstra does nothing to fix this capacity problem.
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Micha Essers
(@michaessers) reported
@lasquetimeryl @Optus @Telstra Optus are so bad, I’ve had the same Issue for months. Dealing with their customer service is so bad. Shocking service. I’m only with them for Optus sport. Would change otherwise. Useless!!!!