Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Newcastle, Sydney, Perth, Adelaide, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
||
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Texas of the Pacific
(@TerritoryGal17) reported
Been on the phone with @Telstra, second of two phone calls, for 1hr and 25mins so far trying to sort out my insurance plan. How is this good service?
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Rob Peffer
(@RobPeffer) reported
@Telstra Hi Vicky, Molong flooded on Friday and the Mitchell Highway was cut on the Orange side. One of the worst affected spots where the water went over the road near Fairbridge is a mobile black spot. If anyone had been stranded or swept in they would have no way of calling for help.❌
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Grant Collins Mileura farms
(@MileuraF) reported
@Telstra No I haven’t but a lot of people around me have and the problem hasn’t gone away it was Sunday it was a real problem so I will
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Nicky Black🐬🌻
(@NickyBlack17) reported
@SKIPdaZIP Literally my Telstra days i sat there behind my computer with my hands by my side on the phn 2 tech. They remotely accessed my computer & I'm watching the squiggly arrow fix up the issue. This world makes me feel sad but not stupid. Btw - hope u r going great.💙🙏🏽
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SML💉💉😷
(@Smlst1) reported
@xskinn Feeling your pain, we have been having issues since April. #telstra #epicfail
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Mich.\elC.\rbone
(@CarbsM75) reported
@Telstra 30m on and now sound issues 🤷 @ParamountPlusAU
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Wayback Bot
(@WaybackBot) reported
Telstra pursues premium paid service
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Grant Collins Mileura farms
(@MileuraF) reported
@bjw68 @Telstra Same over hear it’s great when we’re trying to put movement bans on it’s getting to be a public safety issue
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Lex would buy a lighthouse please
(@LexPlans) reported
@Telstra Still down Reggie old mate.
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kermi
(@Kermitron) reported
@Telstra After speaking with tech support last night we switched the modem to 4G backup. Apparently there’s NBN maintenance happening tonight so we’ll test it again in the morning.
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Grant Collins Mileura farms
(@MileuraF) reported
@Telstra What number do I use to mobile report issues . Don’t want to be on hold forever !
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Grant Collins Mileura farms
(@MileuraF) reported
@Telstra It varies up and down maybe you can send someone hear and have a look would be great I’ve bought so much cel fi equipment it’s a joke
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Rob Kingston
(@RobKingston5) reported
@bjw68 @Telstra I have a similar issue. After trying to explain to Telstra where I was located, they continued to assure me that I was actually at an address about 20 km away. I'm not joking. Signal has been half what it used to be for about 18 months so far.
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David Weekes
(@8DavezAWeekes) reported
@stevol321 @joshystuart @MrKRudd I really have to go, however I just bed to point out that if the NBN had been built the way Labor had planned on the first place, rather than the extraordinarily wasteful spend by the LNP on the old Telstra copper network, which it had owned in the first place before Howard, ->
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Brad Watson
(@bjw68) reported
@RoyceTaylor13 @Telstra On the cel-fi not happy that we need them. We pay top dollar for a service and get none. Metro have great service for less and don't need to fork out $$$ for a cel-fi. Not very fair.
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Sarah Gillard
(@sarahgilard76) reported
@Telstra It takes over a week to respond to a complaint? Understaffed or lack of care? Also no, apparently my issue is fixed. I’ve given up.
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Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi @Telstra just an update. Because you were so concerned on the progress. Still no wi fi. Not even a call back on my complaint! I’ve run out of data and requested more to hot spot and your app CS told me my issue is resolved. Honestly wish there was a way you can report fraud.
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B for Bastard☆
(@Un_reborn) reported
@ParamountPlusAU Telstra tv box, only this app is giving problems.
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Grant Collins Mileura farms
(@MileuraF) reported
@Telstra It can be a problem when we’re on hold for 30 minutes and the service drops out. NYABING 6341 WA
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Edward Vukovic
(@RutegerJones) reported
Anyone know why I can’t get a lan connection on my PS4 when connecting to a Netgear Ac1200. It just can’t find the IP address. This has only become an issue since moving to the @telstra smart modem.
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Lex would buy a lighthouse please
(@LexPlans) reported
Remake Amnesia a machine for pigs, but it's just telstra customer service.
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Hashmat Moslih
(@Hashmat_M) reported
@Telstra_news incompetent Telstra managers still have not got their act together we still don’t have internet and the so called case manager has not contacted us. Telstra is the worst company.
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Grant Collins Mileura farms
(@MileuraF) reported
@bjw68 @Telstra Very poor and erratic service I’m surrounded by 3 towers they are all within 15km I’m the CBFC officer for the shire of Kent and becoming a safety problem
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MARY GLASS
(@mary_glass) reported
@Telstra @NBN_Australia can you please investigate what is going on with inconsistencies in the connection in Maylands WA, Ferguson Street/Sherwood Street. For the past 4 weeks it constantly drops in and out. Has anyone reported this issue?
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Dan Crisp
(@5150Crispy) reported
@Telstra not sure if you can answer this, few weeks ago upgraded from 50Mbps plan to 100Mbps plan, nothing else changed, all @Telstra hardware, now devices such as iPhones iPads are slow to load webpages but speed tests etc all good..thoughts?
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Mich.\elC.\rbone
(@CarbsM75) reported
@Telstra looks like it was a @ParamountPlusAU problem. Has since been sorted
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Royce Taylor
(@RoyceTaylor13) reported
@bjw68 @Telstra I have been in touch with Boyd Brown from @telstra and are still waiting for the technician to contact me. My signal used to be reasonable all over my farm with my cel-fi-go but it has deteriorated really badly over the last 6 months. It’s the same all over WA
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Bronnie ✳✳🇦🇺🏴🇮🇪♑🦘🐨🌷🌷
(@AussieRIZZette) reported
@Telstra Just wondering if the connectivity issues at #NarellanTownCentre are going to be addressed? Apparently, only Telstra customers are being affected... makes it near to impossible to do QR check in's...
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BonyMichu
(@ShapirobBen) reported
Telstra wifi is so subpar. Can’t believe they still have customers with the constant connection issues. And no, sending a new modem doesn’t solve the issue smh @Telstra fix your wifi
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Monica
(@monplaysgames) reported
@Telstra is there an issue with My Telstra app? I sign in and it just says welcome, doesn’t say my name or Telstra plus points and won’t show my prepaid wifi service only my phone account (this device). Tried deleting and reinstalling, logout and religion. Nothing