Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Perth, Albury, Bunbury, Sydney, Newcastle, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
||
| Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Albury |
Total Blackout | |
| Bunbury |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Edwards 💉💉💉
(@SEdwards0108) reported
Good morning @Telstra I have just received a text message from Telstra advising of an issue with my home internet and a link to reply. I thought it seemed a bit suss.
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Maz
(@Maz__AU) reported
@RxstyyAU @Telstra Nothing but problems!!
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Steve
(@steve_wars) reported
@jenvwest @LMcKirdy7 Think he meant going to a public forum instead of proper channels isn’t the right option. If I worked for Telstra and had a similar issue you can’t just go air it out in Twitter. There is process
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Big Hamburger
(@stwtwo) reported
@IainND Oh yeah these days I just hang up, but one time I just kept pressing the "Telstra" guy for my account number and he got pissed off and called me a mother ****** and I just cracked up, that was fun
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deco_wz
(@Deco_WZ) reported
@Maz__AU @Telstra yep. will be without internet for a week or two and use hotspot, data runs out, then you have to call em again and they say they will re-imburse you with data but they never do
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Adam Turner
(@adam_turner) reported
@alexkidman @smyth_gj @AmyRemeikis the downside of the FttN-to-FttP upgrade is that NBN might use it as an excuse not to fix FttN issues, like Telstra did with copper and HFC beforing selling it to NBN
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Commissions opening SOON
(@deathandsaints) reported
@Telstra damn, that extra data would have been super helpful right now is all.
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Paul Brown
(@paulbrown73au) reported
Hi @Optus can you tell me if iPhone 8 model number MQ7G2X/A works on the Optus network. Looking to switch to the flybuys/Optus $35 plan from @Telstra
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Fran Lawrence
(@franjlawrence) reported
@Telstra Thanks Winona. We reached out a fair bit in recent weeks while we tethered laptops to phones to keep working from home, with no solutions or genuine help on offer... so very happy with the decision to move on.
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💧Sally Lawry
(@SallyLawry) reported
@ElianeMayer6 @AmyRemeikis By contacting Telco I had one contact, or Case Manager, who was very helpful . We have had lots of problems with connections and speed . Main problem being old copper wire and distance from the node . Got a good refund as Telstra was simply not providing promised service
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Chris Lenton
(@chrislenton) reported
hey @Telstra , since when is it ok to hold a customer's mobile number hostage for 14 days? You are obligated to port within 3 days according to the ACMA rules governing your carrier license. I've been without service for 14 days, how do you expect a person to survive this?
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Sharanjit Paddam
(@sharanjit) reported
Fast forward to this month when @telstra email me to say they’re having a #telstraday & lots of offers. Essentially I get ~$50 off a new phone and plan. Seems good, and I’m fed up of not getting service when I go bush. So I go to the website, order a new phone and plan 3/🧵
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Paul Brown
(@paulbrown73au) reported
@Optus Thank you. And I presume if I switch and port my number over I don’t have to contact Telstra to cancel?
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BrisBoy atheist OA👻🍀🏴
(@Freddyfuddrucke) reported
Been in SW Queensland for the last few weeks and phone reception out there is absolute shite, I'm with Optus and have had virtually no signal once we left Roma, my wife is with Telstra and while she did have reception most of the time it was 3g at best; but I'm back now....
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Sharanjit Paddam
(@sharanjit) reported
At this point I’m a little bit annoyed. If @telstra have a problem with their courier, why should I wait for them to investigate this before they send me the phone? Why can’t they just send me a new one? 11/🧵
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Tanya Husbands
(@tanhuzzy) reported
@Telstra I'm not resetting jack s**t. Sort your tower problems, maybe upgrade the power sources. Stop pretending that the issues are with those of us paying for your crap service. Overpaid execs, underpaid techs and not enough invested in infrastrucure and maintenance.
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DarkAnqelAva
(@DarkAnqelAvaa) reported
Does anyone in Australia know any good WiFi company's? I'm sick of Telstra and Optus. They are just ****.
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missfit
(@missfit22627816) reported
@MatthewJ_Scott ahh the inner mysteries of Telstra that we mere customers are never privy to.
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CynicOwl🦉🌻💉💉💉 #IStandwithDan
(@CowardlyOwl58) reported
Hey @Telstra my NBN service has dropped out at least a dozen times in the last half hour. This has been consistently happening since we connected. 2 service guys have been out to 'fix' it. Clearly they didn't. This is not good enough! We pay for this bs 😡 #Useless #Telstra #NBN
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Sharanjit Paddam
(@sharanjit) reported
So strap yourselves in. Especially if you’re thinking of purchasing a new phone and service via @Telstra. Moral of the story will be no surprise - do not get a mobile phone from them under any circumstance 1/🧵
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Adam Crooks
(@thecrooksmethod) reported
@Telstra - is there currently an outage in Brisbane? Everything has dropped out.
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monique mills
(@monique58977060) reported
@HAZAH_GAMING Hazah do you have A Telstra where you are if so they might help you with the hacking problem it's worse enough when my friend's dad got hacked last week
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Gary Austin-Eames
(@Gary_AE) reported
from
Gold Coast, State of Queensland
@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.
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mark oconnor
(@aussieboroboy) reported
@Telstra Hi Telstra. I thought I'd heard that you had some fancy new spam-blocker software now. If so, it's not working. Must have blocked 50 numbers in last month and still getting peppered everyday. #SPAM
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Pam Swanborough
(@NettlePot) reported
@Telstra Well interestingly, now I am still being charged, but I'm completely unable to access any of that service. And it took 3.5 hours to get accurate info...
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Sharanjit Paddam
(@sharanjit) reported
A few month ago I moved home and decided to get nbn via @telstra because I liked the 4G backup option. Long story, which I’ll leave for another time, but eventually they connected me. Great nbn service, terrible 4G backup. Perhaps I should have learned then? 2/🧵
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Fran Lawrence
(@franjlawrence) reported
It has given me immense pleasure today to pull the plug on shoddy @Telstra NBN service after weeks of outages, frustration and circular conversations with call centres in the Phillipines. Now on lightning fast connection with @Pentanet_ISP and local support. #winning
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burpbubbles
(@ang1333_dawagon) reported
Someone help!!!! @Telstra
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Finn
(@obamalover_70) reported
Great to know @Telstra is willing to call us 7 times in a day when we’re late on a bill but won’t provide serious support when our service is literally unusable. You’ll get your money when we get what we’re paying for 😌
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Katarine
(@erstkate) reported
Hey remember landlines? We apparently have one but we never answer it and it lives in a cupboard (thanks to Telstra)