Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (38%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Sydney, Hobart, Canberra, Adelaide, Brisbane, Riddell, Ballarat, Bendigo, Bungendore, Foster, Arcadia Village, Port Macquarie and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Stedman
(@RealMattStedman) reported
@Telstra Hi Jessica, Have done all the usual steps, restarted the router and ONT and have tried another router. Can't log into the account to try the trouble shooter until later as the 2FA code doesn't come to me. Will let you know how we go. Cheers, Matt
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CFN
(@CFN_9) reported
@Telstra which prepaid service do I need to have in order to make calls to South Africa? It’s not in any international call zones?
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra You've blocked me from responding!Your customer person refused to put me thru to Supervisor & hung up on me. I'm on hold yet again the 10th time trying to get some help.I'm now going to media to make sure everyone knows how appallling your service is. Don't bother contacting me.
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Capt Daags
(@CaptDaags) reported
We are once again in the Telstra NBN merry go round. Watching pings fail directly connected to NTD and apparently there is no fault !!!.
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Moldy Ghost 🇵🇰🇷🇺
(@MoldyGhost_24) reported
@DarkViperAU @Telstra Close the 17 tabs wtf
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra 35 minutes on hold now and counting. Fifth time I"ve had to call today. Been hung up on, refused to be put thru to supervisor and some arrogant twit on here pretending to want to help but doing nothing. how bad can it get. 2 weeks to get a bloody mobile connected.
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Claire22
(@ClaireHickey22) reported
@Telstra can you please tell me who my friend in Longreach can talk to about her NBN? She is now using the third modem that has been sent to her with still the same problems. She is trying to run a business, has no access to her email and limited internet. Help please....
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Sydneymediagirl
(@sydneymediagirl) reported
So now I'm on hold yet again for the 10th time to @Telstra the most useless organisation ever. When I moved to Optus it took them 48 hours to connect. Telstra its been nearly two weeks and no connection. They couldn't give a ****.
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Sydneymediagirl
(@sydneymediagirl) reported
@telstra so brilliant Tory person who was also unbelievably useless & told me I had to speak to porting team. After waiting 40 minutes they can't help me & I have to speak to someone else who I'm on hold to. This is now officially a freaking farce
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Sydneymediagirl
(@sydneymediagirl) reported
Ok @Telstra is officially the worst customer service ever! I've been hung up on today she refused to put me thru to supervisor & now I"ve been Twitter hung up on. Nearly 2 weeks & still they can't activate my sim. MEans I have no mobile for work! They couldn't care less
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@Telstra Does that mean we don’t have an ongoing agreement for @telstra to supply a mobile service for a recurring fee each month? Does that mean every month the terms change? What governs the nature of our agreement for you to supply a service for a monthly fee? Is that not a contract?
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra So bugger off and stop trying to pretend you're helping when you're absolutely no help at all.
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Ty
(@ytc8438) reported
@NewtonMark @NBN_Australia This is what happens when the idiots at the NBN waste $11b buying Telstra's decrepit copper for their failed FTTN experiment. @MRowlandMP fire everyone at the NBN and make them pay for this ****.
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Mako Fukasame AUS Teacher Vtuber
(@MakoFukasameTV) reported
so telstra halved our areas upload speed again Went from 40mbps, to 20 and now 8 I hate this **** company so much
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Paul & Katie Young
(@youngieby4) reported
@em_pty_7 @Telstra At the moment, wifi is working again but not sure if this will remain consistent and if problem is truly solved as wifi has been on and off last 24 hours. Hopefully it’s fixed now
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𝔇𝔞𝔩𝔱𝔬𝔫
(@fireminecart0) reported
@DarkViperAU @Telstra And i thought i had bad internet and support dang i feel bad
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Greg
(@Urquie_Coffs) reported
@Telstra so internet down for another night. Phone centre says @NBN_Australia works should be fixed by Wednesday. Ok. But why hasn’t our mobile back up kicked in? We pay for it for just this issue. In the eastern suburbs of Sydney why is it not automatic??? Ridiculous.
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Cat. Just Cat.
(@Cat41968) reported
@Telstra "Get Help" refuses to connect, will message.
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black_flag
(@black_flag) reported
@MikeCarlton01 That’s bad, but @telstra are worse. 9 phone calls, multiple messages and still no home internet fix. Keep getting passed around with no end in sight
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@shanon_p @Telstra I’ve had a Telstra mobile plan constantly since I was 18. Never once missed a payment. Irony is, I am more likely to not have available funds when I lose the ability to juggle funds & pay at my discretion, within time, once the bill arrives.
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Greg
(@Urquie_Coffs) reported
@Telstra Took us 2 hours to get to tech support on phone ti finally get told it’s @NBN issue.
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Shan
(@shanon_p) reported
@Josh_B_Rosner @Telstra I got a credit check done on me for a $25 month to month data plan with no device. Approved and within a month, credit score dropped 12 points. No other credit enquiries or changes. I have never been overdue by more than 2 weeks (and that was maybe twice) in the last 15 years.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
Telephony is the only service where the cost has little relation to usage and value. Telstra “gave” me more data every year but my usage needs have not changed. Now I “have” 180gb/ month but have used less than 18gb/month this past year. But they insist I go to a new “plan”
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra That is absolutely useless! Calling yet again for the tenth time in two weeks and nothing gets sorted. Dont' bother you are clearly no help at all.
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Sydneymediagirl
(@sydneymediagirl) reported
@telstra the fifth time today Im on hold now 27 minutes! Appalling company, shocking customer serivce.
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra @shanon_p How about your customers decide what’s in their best interests? I’ve had a mobile phone plan with Telstra since mobile phones were invented. Never missed a single payment. Why do a credit check at EVERY plan renewal (ie every 24mths) if you don’t trust your customers??
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@Telstra You’re not getting the issue. A year ago you “gave” me 80gb/month allocation when I dont use more than 20. Now you’re “offering” 180 when I don’t want or need that. You’re offering me 2 loaves of bread a day when I agreed to one a week as that’s more than i need. Why change?
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra When MY circumstances change, I call you & discuss it. But when a customer has always paid his 2 mobile phones & NBN accounts on time, in full, you nonetheless tell that customer you don’t trust them. I don’t mind the credit check. I mind being treated like a baby.
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Claire22
(@ClaireHickey22) reported
@Telstra That’s the problem, she has been getting the run around for so long!! 3 modems is obvious something is wrong! If there is a specific department instead of take what you get when you call customer service, it would help her so much I hope. Please!
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Ty
(@ytc8438) reported
@NewtonMark @NBN_Australia This is what happens when the idiots at the NBN waste $11b buying Telstra's decrepit copper for their failed FTTN experiment. @MRowlandMP fire everyone at the NBN and make them lay for this ****.