Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (54%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Nowra, Brisbane, Sydney, Melbourne, Adelaide, Perth, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, Gympie, and Darwin.
| City | Problem Type | Report Time |
|---|---|---|
 Nowra
|
TV | 20 hours ago |
|
Brisbane
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Sydney
|
Phone | 3 days ago |
|
Brisbane
|
Internet | 4 days ago |
|
Melbourne
|
Phone | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Andrea J (@AndreaJ_Oz) reported@Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.
-
Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported@KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.
-
SonicHacki (ConcordeHacki) (@SonicHacki) reported@TennyUnderscore Damn based Telstra
-
Kai (@kai_h) reported@no1historychick 5GB a month? That’s such a low cap. Are you on a really old plan or something? Even Telstra’s entry-level basic plan today has 50GB of data. If you want something cheaper, Belong uses the Telstra network and their plan still has 25GB data.
-
Tas_Devil (@SarinaSkib70634) reported@JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.
-
Jilly (@MssJilly) reported@SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.
-
🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reportedMy @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.
-
FREESPEECH101 (@FREESPEECH1017) reportedStarlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia
-
aneko violet (@AnekoExe) reportedWhy ******** is there princess bubblegum from adventure time on the side of the Telstra phone box???
-
Romire 🇦🇺 (@RomireTV) reported@AshConnell Well Telstra and Optus both had system network failures, and they cant even take responsibility for it
-
wharfie98 (@wharfie98) reported@Starlink I think I’ll support an Australian company in Telstra which pays tax in Australia
-
Dean Knight (@knightd73) reported@CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜
-
Paradoxa (@Paradoxa18) reported@Telstra Please Phone out May 30 only back a few days before out again It's a known issue
-
antqld (@antqldbwog) reported@EVERALDATLARGE He sold everything off Commonwealth’s property portfolio, Commonwealth Bank, Telstra, 167 tonnes of gold at 7% of what it’s worth today and failed to pay the public service superannuation leaving behind a $96 billion liability.
-
Lyall Mercer (@Lyall_Mercer) reported@Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.
-
Juanessa (@Juanessa22) reported@BenCarrollMP Fuel crisis Ben!!!! What are you doing to alleviate the rising costs? You’ve announced nothing in this area. Also fix the VLine & Metro issues. We’ve heard zero post the Telstra outage. ZERO FFS!!!
-
💧Daren Connor 🇦🇺 (@connor_daren) reported@Telstra No it can’t when there is no wifi network.
-
Tim (@TimothyJ_23) reported@Telstra Nope just complete loss of 5G. I guess the venue is in East Perth so it's probably that. Any ETA on fix? Seems sporadic
-
Ben 🇺🇦🇦🇺🚴 (@thecattery) reported@22thinkinggirl Gabby Gabby Who was in a massive WhatsApp exchange with Anthony Carbines who I was sitting near at the footy ~2 months ago, I thought wtf is this about. Was the week of the Telstra V/Line outage.
-
Mickamious (@MickamiousG) reportedEntire Telstra Phone network went down briefly?? Anyone else experience this??
-
Di Pearton (@peartonjohnson) reportedPlease, police Telstra theft. Annual fee for prepaid mobile phone service, up from $350 to $395??
-
Paddy (@Dabatsau) reported@cookyourgarden @valuetainment They dont have lowband spectrum in Australia (nor in the US) without doing a deal with existing providers (Telstra & Optus) so dont get your hopes up. The spectrum they do have is mid band and would require phone manufacturers to support it, also needs a clear path to the sky to work.
-
Shark (@SharkerOCE) reported@telstra fix ur ******* internet
-
Mark Moran (@72mcm) reported@Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned
-
Michele Scheffler (@MicheleScheffl1) reported@JohnOSullivan36 @MichaelWestBiz @MichaelPascoe01 I was hacked this week by a Telstra scam. Thankfully my Bank locked my Acs but I have used the entire week changing drivers licence, Medicare ,etc. 2 x200 k trips to Phone Dr for cleaning. I knew I should hang up but they had every base covered. It has knocked my confidence.
-
Humanitarianella (@BecauseImElle) reportedGo digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.
-
Sue Davis (@Sueberry2) reported@blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.
-
Texanus Giganticus (@couchsecurity) reported@Irideia @innovationcncl Cyrus One, Cyxtera, Telstra, Navisite, Databank, Equinix, you will routinely find customers on site visiting their cages. You show ID, you get a biometric scan, you get escorted to your cage, they hand you your key, you go do what you need to do. And this is not one or two racks, it might be 3,000 square feet of floor space just for your estate, with another cage for your standby equipment. And you're not the only customer there. for certain things you can put in a remote hands ticket and have one of the DC technicians do a bunch of tasks for a fee. For certain things this is expensive, so you send your own staff. And that doesn't even take into consideration people leasing hardware, who are still allowed to go on site and do maintenance. I've been in DC's everywhere on the planet save continental East Asia and Antarctica. Your limited experience is not reflective of reality. You may think AWS and GCP are the only DCs in existence, but that's your own ignorance. If you think companies like cloudflare own the physical plant you have a lot of **** to learn. wind your ******* neck in.
-
anthony, underclass prole cat, edwards (@anthony45052793) reported@MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.
-
❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported@howardw46 @Telstra You can’t just be stopping all the time at every pissant station. The service stops enough at key stations and mostly stops at nearly all.