Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (49%)
• Phone (38%)
• Wi-fi (8%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Sydney	Phone	2 hours ago
Sydney	Internet	15 hours ago
Sydney	Phone	15 hours ago
Brisbane	Phone	16 hours ago
Melbourne	Internet	18 hours ago
Brisbane	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scio Tabula (@ScioTabula) reported 7 minutes ago

  @Cjsavage696969 I'd love to get a Starlink phone. Telstra service for regional users is ordinary at best

• 
  Pak 🇦🇺 (@_Whale_fish_) reported 8 minutes ago

  @VoteLewko @Starlink Ah, look, some competition! How terrible. Telstra and Optus will be forced to improve their services. Brrrrr

• 
  Joanne Jones (@JoanneJ37319580) reported 8 minutes ago

  The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

• 
  John Silvester (@JohnSil81971396) reported 9 minutes ago

  @karlstefanovic Sold off Telstra and government assets to their mates to square the debt. Big thugs these two. Cost of living crisis that Australians are facing is because of the regressive mess of the GST There was never a good crisis before the GST.

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 12 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  xroadie (@xroadie) reported 12 minutes ago

  @BassonBrain @Starlink But an iPhone can connect to the phone network via the starlink wifi….without Telstra

• 
  Paddy (@Dabatsau) reported 17 minutes ago

  @OneNewsAu This is not new news, they have been trialing sms over starlink using Optus and Telstra OWNED spectrum for several years and its at least live fir SMS on Telstra. As soon as Starship is cleared for normal operations they can launch the larger v3 satellites which will support this function fully. The spectrum spacex purchased is not compatible with current phones regardless, and would require manufacturers to adopt that band for use so its not close to being usable nor launched.

• 
  Flarestar (@Druagamaniac) reported 18 minutes ago

  @FranMooMoo i'll admit to not knowing much about how they work but will elons service be piggybacking off telstra/optus hardware like most 3rd party internet isps with broadband or will it be his own towers/whatever

• 
  jayzco (@jayzcoz) reported 21 minutes ago

  @gasugasu1984 I’ve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I haven’t done a speed test. Likely cheaper services available.

• 
  Fiona (@FeaPage29) reported 22 minutes ago

  Wow. @Telstra been down 2 days in areas of the Tenterfield area. Not good when most people only have mobiles now.

• 
  AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported 24 minutes ago

  @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

• 
  Brett Keleher (@thebrickcleaner) reported 25 minutes ago

  @Docsthename @Telstra Hmm seems like the Spaceman’s internet isn’t so bad after all 🤔

• 
  Murray (@MyNameIsMurray) reported 26 minutes ago

  @Starlink I can see the tower from my front door. I'm less than 5km from a major centre that rivals our capitol city CBD. Telstra reprioritised the tower equipment to service a wealthy nearby suburb, meaning my entire area gets no service at all. Like, zero bars. And they don't care.

• 
  mark coppleson (@vmc2011) reported 28 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  Greg Ryan (@GregRya98533841) reported 35 minutes ago

  @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

• 
  Anoop Z (@anupelectro) reported 37 minutes ago

  @Telstra @Telstra24x7 @Optus Dakabin qld 4503 has no network in 4g/5g. Options available to deploy site near woolworths, dakabin hotel or opp dump area. Appreciate if you address concerns in Dakabin.

• 
  C (@coryidau) reported 37 minutes ago

  I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

• 
  Ike Evnaris 🇯🇵 🇦🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DuckEvnaris) reported 37 minutes ago

  @FranMooMoo Finally, I’ll get better reception in my house than the so called “5G” coverage Telstra offers. Something tells me though, that the government will do everything to thwart a Starlink phone network in Australia to protect Telstra.

• 
  Paul (@Paul21421386) reported 43 minutes ago

  @KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo

• 
  Quentin knorre (@MR_Qniss_) reported 43 minutes ago

  @OliverHolst01 @Starlink My telstra internet is 80bucks a month. Has never increased unless I do it myself. It actually has gonendown over time as I dont use so much internet and so my limit is lower than most I think

• 
  Dust (@BuZZiNiTT) reported 45 minutes ago

  @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network

• 
  Frank (@FrankieJBroph) reported 49 minutes ago

  @Telstra "customer service" strikes again. Forty minutes on the phone to fix an email issue, no success, "you need to call Outlook on 1800 197503". "Your call could not be connected". Apparently this number has been discontinued for years! Tossers.

• 
  Ben 🇦🇺🚜 (@socrateseyes) reported 50 minutes ago

  @VoteLewko @Starlink 1000%. I can stand in the middle of Newcastle and get barely 2 bars of 5G sometimes on Telstra. It’s rubbish. It’s intermittent. And you pay a premium for the service.

• 
  Mel Palling (@MelPalling) reported 51 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  🌏Henry Ross (@Lincolnabe123) reported 51 minutes ago

  @MikeCarlton01 The very worst though is a toss up between Qantas and Telstra 👎😡😡

• 
  Big_shaneo (@big_shaneoh) reported 53 minutes ago

  @OneNewsAu Unlucky Telstra… bout to loose a 20 year customer when starlink ls live

• 
  rob2511 (@KymRob25112) reported 54 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported 54 minutes ago

  @DarcyMiddleton @AmeliaBee7 It’s not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know they’d get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.

• 
  Lynette (@lynettekc) reported 57 minutes ago

  @MikeCarlton01 **** Telstra 🤬

• 
  WALLY BENCIC (@wpbencic) reported 60 minutes ago

  @MrsS2023 After suffering with the Telstra internet service in the north of SA I recently swapped over to Starlink best thing I’ve ever done over 12 times faster speed at nearly half the price👍it used to take nearly 5 minutes to watch a 1:5 minute horse race replay with Telstra stop start