Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (39%)
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Phone (38%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Wollongong, Melbourne, Bencubbin, Brisbane, Adelaide, Canberra, Burwood, Sunshine Coast, Perth, Hobart, Riddell, Ballarat, Bendigo and Bungendore.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
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| Wollongong |
Phone | |
| Melbourne |
Internet | |
| Sydney |
Phone | |
| Melbourne |
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| Bencubbin |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@supremeturnip) reported
@PhilGould15 @Telstra Yup there's a problem - it's Telstra.
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Matt McKay
(@TheHonMacca) reported
@AGLEnergy nbn outage again in Sunbury VIC. I've had several since joining you, none with Telstra in the 3years before that. If you're going to sell the product- get it right. 30min on hold to tech support, got hung up on. Still not working!!!!
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Murray Ferguson
(@MuzzaFerguson) reported
@somewherein84 It's kinda like cold call telemarketing. Get told to **** off 99 times and one eventually says "Oh no, Telstra, help me get rid of this virus!"
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Gordo
(@GordosThugs_SC) reported
@Telstra Completely unacceptable. This is a Telstra “smart” community, which means I’m forced to use your services. Enjoy the bad publicity, coz I’ve had it
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Mike D⛵️💎🌺
(@Mike_D_67) reported
@Telstra Oh, and I’ve reported it and your site says there isn’t a problem. Try to troubleshoot and the system fails to operate. There IS A PROBLEM!!!
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BDubAus
(@bwrigley) reported
@Telstra @NBN_Australia our internet connections are all still down in the inner west of #Sydney, and have been for over 24 hours! Just 5kms from the CBD! What is going on? We’re paying for internet and not getting it. #ACCC
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Gordo
(@GordosThugs_SC) reported
@Telstra No way, that is completely unacceptable. And I bet I’m being charged for the service as of the 19th, even though I have no modem and won’t get one for some time?
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Toryn Crocker
(@TorynCrocker) reported
@Telstra again you have let us down. We will be at your home between 8am to 12noon, get a phone call at 12.15pm, technician had car problems, he will be there within the hour. Finally arrives at 1.35pm. Signal is weak, can’t connect to Kayo nor our security camera.
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Mike D⛵️💎🌺
(@Mike_D_67) reported
@Telstra Just done that. But it’s a waste. You people never fix anything, just take my money and offer a service that’s rubbish!!!
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Charles Bayer
(@bayer12) reported
@Telstra Don’t know how to do that—-besides you’ve got all the info, I just need the issue fixed.
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Lisa Thompson
(@lisamt75) reported
@Telstra No. I’ve had issues with connection since relocating in December. Apparently have an nbn technician coming tomorrow but that doesn’t mean it will be resolved. I need some sort of internet meantime that works. I’ve contact Telstra multiple times just to get to this point.
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Electrify Everything #VoteYes
(@_Gaffa_) reported
@techAU @Telstra Not a bad idea. I think I'd make it BYO cable to help minimise casual vandalism.
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Renee Linton
(@rls1771) reported
@janine_hendry Optus hating their customers is not new. Literally worst customer service ever… second place is Telstra
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**** Cudmore
(@CudmoreJock) reported
@Coopsy25 @Telstra @PhilGould15 How was Gus able to post a tweet on the internet talking about poor internet connection if he didn’t have some semblance of connection?
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Marea Allen
(@AllenMarea) reported
@janine_hendry But Telstra is just as bad if not worse!!
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Marley's Mate Skye 🇦🇺💫
(@marleysmate) reported
@Telstra Mobiles appear to be now back to 4G and mobile Wifi ok. No connection to internet via NBN service or home phone.
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Mike D⛵️💎🌺
(@Mike_D_67) reported
@Telstra I have a download speed of 0.64 Mbps and and upload speed of 4.2 Mbps. There’s a problem!!!
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Marley's Mate Skye 🇦🇺💫
(@marleysmate) reported
@Telstra Home phone is NBN and one mobile connects internet via NBN. 3G only on both mobile phones and mobile wifi device up & down, mostly down.
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Cycleops70
(@Carrot70) reported
@sydney_ev @techAU @Telstra The phone booths are completely irrelevant here. They don't add anything, & the infrastructure for the charger never formed part of the telecommunication booth. It's a novelty.
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Lee leckey
(@LLeckey) reported
@Optus so sign a 36month contract for optus. Now start charging extra $ as they believe they are giving you a better service now for something that was already in your price. Online chat Resa cuts you off now Andre won't respond. @Telstra you any contracts for mobiles ?
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.
(@DaleKerr) reported
@Adlplaneboi @Telstra hopefully Apple removes the physical SIM from future iPhones (as is the case with the iPhone 14 in the US) and forces telcos around the world to support eSIM unless they're happy to lose existing customers and also not gain new ones
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CJ_Baird
(@Chris_J_Baird) reported
So I've been incommunicado for several days... Telstra has a national mobile coverage network, but they exclude even their network partners (ALDImobile, etc.) from large chunks of it. :/
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Adz W
(@Adlplaneboi) reported
@DaleKerr @Telstra I’m praying for this, it’s crazy how slow the rollout is in AU
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💧Timothy Clifford
(@nabiac85) reported
@jasonfungsing @CommBank 6 and a half hours with @Telstra once. Hang in there, they should disconnect you soon 😭
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Tim Williams
(@mySMtips) reported
Please ensure that complaint ref # 52245375 is resolved on Monday 23rd Jan / best to CALL ME on the mobile / this is costing our business $10 to $15K a week in LOST revenue ☹ @Telstra @TelstraEnt Google fixed the minor issue with our website 3 weeks ago!
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Rachel A N Westcott PhD, Waiting for vax #5
(@rachelwestcott) reported
Hey @Telstra thx for wasting my time- I lead an emergency service in the #RiverMurrayfloods & need to replace a Telstra phone. V ordinary at my nearest store & told 90 minute wait - not good enough - I’ve never had to wait that long for anybody, let alone just to replace a phone
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Old man over the hill
(@mac95871978) reported
@Nrg8000 The piece of string that telstra calls a connection is currently wet and unable to support 128kb transfer rates!
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Stafford
(@staffordvp) reported
@techAU @Telstra A bit like when the power company down in Tassie trialed being an ISP with broadband over powerlines. I reckon your idea has better legs.
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Phil Gould
(@PhilGould15) reported
My NBN Internet keeps dropping out. Happened a lot over the past few days. Why is that? Is there a problem? @Telstra
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H.
(@db23238) reported
Few years ago there was a really sophisticated Telstra #scam. They call you and say there is something wrong with your broadband but IT support is here to help you! They even pretend to work like a support person and have “working hours”! They will call you back repeatedly…🤯