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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 36% Phone (36%)
  • 10% Wi-fi (10%)
  • 8% E-mail (8%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Dubbo, Melbourne, Brisbane, Arumpo, Perth, Hobart, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, and Kadina.

CityProblem TypeReport Time
Sydney Internet 7 hours ago
Adelaide Phone 1 day ago
Dubbo Internet 2 days ago
Sydney Internet 3 days ago
Brisbane Phone 3 days ago
Melbourne Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SdadMyself
    Conrad (@SdadMyself) reported

    @SkyNewsAust Every business contributes tax revenue to the government, and extending the licence ‘could’ help raise additional funds. Will this create more jobs, or lead to layoffs like we’ve seen at Telstra and the big four banks, taking into consideration in the current climate?

  • DorothyDixer12
    dixy (@DorothyDixer12) reported

    Telstra are now a Domestic Family Violence service, Telstra have raised the price of prepaid phone services quietly more than once Safe Phone alert 🚨 phone service testing in July 👇👇

  • tk_bulba
    TK (@tk_bulba) reported

    After numerous issues with @Telstra NBN were decided to give @Aussie_BB a try. Never again. For a company that prides itself on customer support this is the worst connection experience I’ve encountered. Allegedly now an NBN wide issue is preventing new connections.

  • TolsonKiefer
    Tolly 🇦🇺 (@TolsonKiefer) reported

    @stevehearne7 @arbsmichael @Marilynrules1 A portion of Telstra was sold for $45b and the rest put into the future fund, totalling $54b+. Telstra is worth $62b right now. This was an excellent deal for Australia. Kevin Rudd introducing the NBN has nothing to do with Howard and Costello and it was also only $11b. Idiot

  • lightgolightly
    It's the climate, stupid! (@lightgolightly) reported

    @JayJay1094727 @AlanBixter @Telstra No. They come out and fix it.

  • joshatticus
    JoshAtticus (@joshatticus) reported

    @itsiclassic Like I would've just gone and called support from one of the free Telstra payphones if I'd known it was gonna take that long and the store couldn't do anything

  • too_good1
    Kim B (@too_good1) reported

    @Telstra what’s going on with internet in area code 2640?? It’s been up & down constantly since Wednesday.. 8 times dropping out. Is it inland rail causing the issue??? We are close to train station.. call centre is no help!

  • Ruby3560
    Ruby (@Ruby3560) reported

    @asphotos @thatfancypear @IceStationSpmda Yep, I remember seeing the original briefing for these units and the installation guide for the GBS Team at Telstra There are still a surprising amount of phones still on the PSTN network slowly being moved off

  • melissajay77418
    WTF have you done to us now (@melissajay77418) reported

    @BrowntownBrew @robb_j_m Some people paid for full fibre to afterward be told connection in that area is still to direct to node & were in a dead spot. Telstra occasionally do a few upgrades but it never really fixes anything. Its a big country, we don't all live in the city.

  • arbon_rob93103
    Rob Arbon (@arbon_rob93103) reported

    @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

  • rightwingpeter
    peter (@rightwingpeter) reported

    @Jazzyy_rosee I never get past the Telstra AI answering robot , it drives me totally insane , I don’t wait anymore , directly complain on their website , they have a form , get your response in a day or so , otherwise you spend hours on the phone , then to totally piss you off try the NAB

  • charger189
    💦Lynton G (@charger189) reported

    @JOKAQARMY1 Telstra in Australia is pushing 6G by 2030 they have been deliberately lowering the bandwidth so people demand a better service

  • glen_birnie
    Z (@glen_birnie) reported

    @Adam_and_EVs Should ask them if they purchased through Telstra network….

  • Brendon5374
    Brendon Patterson - My Wife & I are PRGuy (@Brendon5374) reported

    @DanielWeisman5 how are large private corporations any different with service? Complained to Telstra lately? Qantas? One of the major reasons public hospital have a huge waiting list at emergency is because private clinics close early, and are fairly useless and always sending patients there.

  • TomPlayford3
    Tom Playford (@TomPlayford3) reported

    @Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.

  • bean_dreaming
    Dreamie/Bean/Beanie🐰🧚‍♀️🧜‍♀️ (@bean_dreaming) reported

    @Empty_jr Like I was In Cloncurry for a week a few years back and I got **** service (even while on Telstra) when I travelled to Cloncurry to Mount Isa.

  • grok
    Grok (@grok) reported

    @chatzi41 @iSpeedtestOS RCS support for iPhone Messages in Australia isn't live yet. Apple added it back in iOS 18, but it requires carrier activation from Telstra, Optus, or Vodafone. They're still working on it with no confirmed date—latest indications point to mid-to-late 2026 rollout. Contact your carrier for the latest.

  • FootyfanRoberto
    Robert (@FootyfanRoberto) reported

    @RhysBlair10 @AFL @Telstra Slow you may want to check the tracker… bad luck drafting more injury prone duds

  • ColinCleanEnery
    Colin Ritchie (@ColinCleanEnery) reported

    @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

  • RedFiveynwa
    RedFive (@RedFiveynwa) reported

    @aussiExau @AFL @Telstra Who ******** are you even talking to

  • JayJay1094727
    Jay Jay (@JayJay1094727) reported

    @lightgolightly @AlanBixter @Telstra When you have tech trouble in Thailand, do you have to negotiate with an ai chat bot?

  • ichimikichiki
    ichi (@ichimikichiki) reported

    @Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.

  • Zenandy1962
    Andrew Cattermole (@Zenandy1962) reported

    @ArtistAffame @Brocklesnitch I used to ring Telstra after my night shift and I’d doze off and wake up and still be on hold so I’d hang up and go to bed and try again next morning.

  • Trev__Says
    Trev (@Trev__Says) reported

    @gaganghotra_ @DanielPriestley The economic vandal **** **** sold everything which was noylt nailed down for a once off surplus to impress these pin heads Our gold reserve, Telstra, the airports all gone in a fire sale He belongs in a cell

  • Pom_Bazooka
    InnerQuasar35  (@Pom_Bazooka) reported

    @laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.

  • AngelineBrasier
    Dr Angeline Brasier 💜 (@AngelineBrasier) reported

    @merkin_about its when online security works against the very elderly and their carers. we had this trouble with Telstra. they kept texting a security code to a number that wasn't our's. Mum didn't understand ended up having to get the ombudsman involved.

  • noreasonspec
    the what an election chocobo (@noreasonspec) reported

    Has Telstra mobile been dog **** for anyone else in Sydney recently? Just tons more black spots of no coverage on 5g?

  • hasselljpb
    landman (@hasselljpb) reported

    @telstra had a phone call today but because our service has dropped so badly I didn’t take it because it would have been futile! Turns out it was a near neighbour who had a terrible traffic accident! Luckily they got hold of wifey who is the ambulance officer. We need better!!!!

  • rockyandralph
    rockyandralph (@rockyandralph) reported

    @AFL @Telstra Poor bastard

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.