Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Brisbane, Perth, Hobart, Newcastle, Melbourne, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton and Stirling.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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GLM Spec
(@YoSpecc) reported
@GritfoxPriv @Telstra Can’t believe I switched to Optus when the floods happened cause internet was down for 2 weeks, they have my info now, let’s just hope I’m one of the lucky ones who dosent get it released
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ً
(@McShayne2011) reported
@BrianBrownUCA 1. "Hi Telstra/Amaysim etc, I lost my phone. But I got a new one, can you transfer my number?" "no problem, let me just get a few details from you .." 2. 'Forgot your password? Let us sms you a new one ..." Its a bit scary.
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#GlazersOut#
(@AhhhGoodThanks) reported
@Nick56412479 @NiKKi_E13 Gotta be honest and say there isn't too many that have had fun ever having to deal with Telstra when a problem has arisen
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t u p p e n c e
(@ejBelPatra) reported
I went thru a lot of **** when the phone was stolen, the theives used my gmail, phone no. & access to phone bank app to apply for credit cards & signed me up to a Telstra contract that put me in debt I had to fight. Figured it was over but the leftover anxiety's still there.
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DC Callan
(@callapygian) reported
Hey @Telstra, Why, when I call your Help line to get some help using the My Telstra app, you try to send me to the My Telstra app that I can’t access, or put me on hold, offer to call me later, then call me back to tell me you can’t help? You do know what help means, right?
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Evan King-Macskasy - Proud Cave Dweller
(@EMacskasy) reported
My Telco is Aussie Broadband. I switched to them after a year of absolute frustration with Telstra & their incredibly useless call centre service (badly trained overseas people). Aussie has been great. Australian call centres, good speeds, good service. Now I found out that
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@Neil from Down Under
(@Shogan_Scrub) reported
@RayWhitehead @gerson008 @EMacskasy Where I have lived in rural SA for the last 17 years Telstra is the only option & I connect to the internet via mobile broadband for a good price & generous monthly allowance & I have never had any problems whatsoever.
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#FreeAssange
(@CabaiPanas) reported
@flexibledragnet @JonDeeOz @Telstra Then don't order from a company that provides phone support.
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💧 David Mitchell
(@flexibledragnet) reported
@CabaiPanas @JonDeeOz @Telstra I have no problem IDing myself. I have a problem providing my date of birth to order.
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🦞🐀🍩🗣🙏🏻👣💧nunthewizer
(@nunthewizer53) reported
@rmurrayleach @JonDeeOz @Telstra As bad as you think it is don’t go to the second, third tier telco’s. Both failed the most basic security. Would you like identity theft with that? vic roads won’t change no’s unless hacked. Bunnings click and hack at Xmas, they kept it quiet. 🤯Run a mile contracted out ICT.
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Marco Cimino
(@MrMCimino) reported
@CavillJyckel We use Aldi which uses the Telstra network. Such a good deal. $45 a month with 44gb of data that rolls over in a family plan. Both my wife and I are on the one plan.
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#GlazersOut#
(@AhhhGoodThanks) reported
@Nick56412479 @NiKKi_E13 And Telstra's service to its customers is any better?
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ً
(@McShayne2011) reported
@Anthony_Klan 1. Telco. "Hi Telstra/Amaysim etc etc, I lost my phone. But I got a new one, can you transfer my number?" "no problem, let me just get a few details from you .." 2. Bank etc. 'Forgot your password? Let us sms you a new one ..."
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mishaketch
(@mishaketch) reported
@PatrickLenton Also when you sign up with the Telstra (TM) personal hacking service they will go AWOL if you ask for help, but they'll still bombard you with cold calls trying to sell you business hacking products and a premium blackmail service.
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Wassana sydney
(@carter_wassana) reported
@madwixxy @Optus @Telstra This govt have no intention and no ***** to hold any big business accountable for its errors and omissions
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Willtech
(@Willtech101) reported
The purpose of being in business is to make a profit. A business should make a profit. But, you do that by providing service. If you cannot provide service you should not be in business. @Telstra
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nina reeder no lnp, abc rescue.🌺💉💉💉💉🌺😷🌈🌈
(@ninareeder13) reported
@Anthony_Klan My phone is with Aldi, no plan,they use Telstra network, no info at all, I buy my phones outright 🤓
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Jess
(@acissejyag) reported
@Telstra and I can't live chat through your app to contact someone because it's not working on wifi
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Grumpy old sewer rat 🐀
(@RayWhitehead) reported
@gerson008 @EMacskasy Looks like telstra is trying to do a rails run on Qantas for worst Aussie corporate
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Jyckel C
(@CavillJyckel) reported
So which phone/internet company should I switch to now that OPTUS are the worst? I moved from Telstra to virgin .. Optus bought virgin …
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Rodc
(@RodChisholm9) reported
@SwoopLuke I’m Telstra but l totally agree with you plus I’d be looking for some bloody compensation down the track SL…Optus = YES…uh uh NO!!! Feel for ya mate 🐯👍
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Fred O’Frog
(@kangarooted) reported
@scottbrennan13 @MattRob88518961 @Optus Yes, I’ve heard that before from others. I vowed I’d never use Telstra personally again (except for business as often in regional areas for work) for taking customers for granted but I might be adding these jokers to my very long list of businesses to avoid!
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Jess
(@acissejyag) reported
@Telstra didn't only stuff up and request to pay out my phone when they meant to pay out someone else's, they've also cancelled my service even though I asked for a payment extension because of payout phone bill? Worth contacting the ombudsmen?
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#FreeAssange
(@CabaiPanas) reported
@flexibledragnet @JonDeeOz @Telstra Then don't order from a company that provides phone support. Call centres can't go searching through all the accounts with the same name. They search on name and dob. That's how they protect other people's privacy.
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Nick
(@Nick56412479) reported
@AhhhGoodThanks @NiKKi_E13 its bad. I have both optus and telstra. Telstra is bad attitude. Optus is bad systems.
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Jason Sordoff
(@JSordoff) reported
@LadyDedlock2 @Telstra Telsta would never let’s it’s customers down like this
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ً
(@McShayne2011) reported
@CarltonBree @StuddertNatalie 1. "Hi Telstra/Amaysim etc etc, I lost my phone. But I got a new one, can you transfer my number?" "no problem, let me just get a few details from you .." 2. 'Forgot your password? Let us sms you a new one ..."
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Jillian not for profit
(@Jillian18277886) reported
@Telstra I have been trying to speak to Telstra today without success. Wait time 30minutes +.. This is a ploy a deliberate tactic to frustrate your customers knowing they are time poor. Telstra customer service is appalling. Telstra need to value their customers.ers!
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Willtech
(@Willtech101) reported
@Telstra Service in store purchasing 👍 Service on the telephone or if you require assistance 👎
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Skippy Johnston 🦘
(@LukeAFoley) reported
This data hacking of Optus is scary ****. It’s the only time that I’ve felt relieved to be with Telstra although it gets you thinking that this could happen to any large company. If I was an Optus customer I’d be extremely worried right now.