Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Pedro Dias
(@pedrodias) reported
@alattimore @Telstra In Brazil they wanted to make the pay phones Wi-Fi hotspots and convert them into VoIP phones. But I guess it never went ahead.
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Lachlan Rourke
(@LachlanRourke) reported
@Telstra Yes there was an outage down the road
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra Aug 2021 - TIO, since you renewed your contact in 2020 this is acceptance of your **** service, Telstra now say they will fix it ‘one day’ which is good enough for us. You are a pack of liars 2/2
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Alistair Lattimore
(@alattimore) reported
@pedrodias @Telstra Telstra have some pay phones (maybe now just phone booths since they are free!) with wifi as part of their broader Telstra Air service but I think you need to be a Telstra customer to use them.
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LachieeAU
(@lachieeAU) reported
@Telstra Poor from you Telstra, we want Sean day
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💉Lou 💉🏳️🌈👩👧 🌏 she/her
(@louloulights) reported
@samanthamaiden @GladysB @newscomauHQ I've been saying for ages that they have just shifted the problem around to look like they were doing something buy not addressing the problem. Kind of like Telstra restructures.
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Paul Walker
(@PaulWal10780283) reported
@Telstra Thanks Patrick. When trying to access Telstra Rewards with my Telstra ID walker.paul2 I get the following. . Message us to discuss your account We need to confirm some details. Please message us using My Telstra app to discuss your account. Support code: CNE1072
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an average man.
(@BrianCo25836508) reported
@Telstra No , not the experience you hope I’d have , but at this store it’s what I expect , they are unhelpful, disinterested and rude. I will never walk into that shop again.
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Sou
(@Sou_HotWhopper) reported
@belle_smells @Telstra @Optus Well, I got AZ and I'm with Optus, if that helps. Problem is I still can't get 5G here. (TBF, I don't think Pfizer/Telstra would give me 5G here, either.)
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Karen
(@kf_is_me) reported
Hi @Telstra, Do your upfront plans support esims yet. It’s been ‘coming soon’ for many months now. Will it be offered or have Telstra dropped esims permanently?
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Paul Christie
(@007paulchristie) reported
@Telstra There is no point, our service in Baulkham hills goes down continually, I don’t have another hour to waste on your chat line. Unreliable service for a high price. Look at all the previous messages and you will see how often it goes down, ridiculous.
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faizan
(@faizanjoyia011) reported
@benedict303 @Optus @memonz05 yea also Telstra, TPG, not working, Optus, and youtube is working, I think the company/websites with competitors are not assessable ATM, everything works if I use VPN
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Starky
(@AuStarky) reported
@uhhvowel @centzfx @Telstra **** it, take credit when credits due ;)
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Paul Christie
(@007paulchristie) reported
@Telstra one again our pathetic bigpond internet service is continually dropping out today, impossible to work. As usual the bigpond outages page says no issues in our area, what a joke.
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techAU (Jason Cartwright)
(@techAU) reported
@adenos_tiger @Telstra I think the amount of people that want to modify their software, even side load APKs etc is pretty small, don't think this is a major issue for most.
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blizzy
(@Blizzyfnt) reported
@Telstra fix my net ffs
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dex
(@dexxfnt1) reported
@Telstra It’s working but it’s really slow and laggy
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Peter kay
(@StrineSpeaker) reported
@apiyo_dreaming @Telstra I've got the identical problem. Just checked Telstra signal strength in Carlton North and it's -102dBm which is very weak. Constantly getting missed call notifications when phone hasn't rung. Come on Telstra, fix the weak signal, we're only 5km from Melbourne's CBD
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John Tungyep
(@jtungyep) reported
@Telstra Hopeless dropouts again tonight. The usual pattern. Techs admit it’s partly DNS problems and partly crappy infrastructure. I guess 4G and 5G will eventually replace this useless bundle of wires as customers just give up.
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PYXL Xoticc
(@XoticcAU) reported
@eckdoo @ripoldmate How ******** do u manage to get followed by Telstra, don't know who this Cena guy is, I keep seeing him but I can't see him 🤨
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Ben Harris-Roxas
(@ben_hr) reported
from
Sydney, State of New South Wales
@cheryl_kernot @weezmgk Too bad you supported the privatisation of Telstra or we’d have some assets to sell off
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Peter kay
(@StrineSpeaker) reported
@Telstra My retailer is Aldi who use Telstra. Tried phoning Telstra who were not interested because I was Aldi and therefore not an official Telstra customer. Other people in my house and neighbours also have same problem. We’re sure it’s due to low signal strength in Carlton North.
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l.col .
(@LeeWavlcol55) reported
@Greenwood19 @BNEShrimper Would not be surprised if these scamming bastarts work for Telstra call service.
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strayz
(@mrstrayz) reported
from
Westfield, State of Western Australia
@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)
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faizan
(@faizanjoyia011) reported
@benedict303 @Optus @memonz05 yea also Telstra, TPG, not working, Optus, and youtube is working, I think the company/websites with competitors are not assessable ATM
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💧Barry Steele
(@BarrySteeleTNL) reported
@Telstra @kateju9 You could simply serve your customers as if your company depended on them. Your customer service is almost non-existent.
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Barbara Cassidy
(@barbpar) reported
@charlietech @aclennell We have limited access. No towers. There are areas allocated to the telecom providers but none of them have taken up council's offer to use those spaces to install towers. Council is writing to them now. Telstra has confirmed that access to network is marginal.
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Marion McGrath 🇦🇺
(@MazMcG03) reported
@kelly_rdc Telstra...Even after they got competition all those years ago, their service hasn't improved at all...
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Crimz
(@CrimzCuz) reported
@Telstra why is my internet so bad can u fix plz :)
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Judy Odom
(@JudyOdom79) reported
Hit by a Telstra outage in the middle of a work call. Feeling frustrated.