Telstra Outage

@Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.

@RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.

@elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.

@oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.

@DavoHauser @Telstra I'm not even a customer. #geniuses

@Telstra The options were *********. This is a terrible way to treat a loyal customer. How are U guys in business with plans that expensive

@Telstra @XRBob So Brandon, you message Rob and offer him help, but Viktor basically told me, the original poster, to suck it up and choose between plans

@burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that

@RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!

So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2

@Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting

So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.

@Amaralee23 @Lion6272 It’s working from bedroom to lounge so far so good Telstra is garbage where I live no signal

OMFG....Telstra customer "support" is so incompetent that all you can do is laugh.

@stilgherrian @Telstra The tower is confirmed turned off but hundreds of people are not covered by an alternative tower. This is allegedly the reason why it isn’t an outage.

@michaelneale @Telstra Like today, I’ve been in chats with two different support people, each of which got dumped somehow after an hour each, and the process starts again. Three different people responded on Twitter. But we’re still no closer to knowing when this will be fixed.

@Telstra HI Tanasha, Ryan is already chatting with me re this — but I’m wondering whether your trust is misplaced. :) We really need someone to acknowledge that this problem exists and an ETA on when it’ll be sorted.

@stilgherrian @Telstra Ok I got a call before - where in a confusing way the explanation is that the outages page is ONLY FOR PLANNED OUTAGES. for upgrades that go bad and they shut the tower off - they don’t count?

@Telstra The main frustration is that no one seems to be able to get this acknowledged as a problem. If I’d known last week that I’d still have 5G problems today, I could’ve planned around it. And support staff wouldn’t waste their time like we are now.

@Telstra This is second-hand information, I’m afraid, so I don’t know. I’m told this came from a local Facebook group. (Yes, I know, but it matches when me and others started encountering the problem.)

@Telstra I'm amazed at 2 of your phone staff. Super helpful, and didn't treat me as an idiot! This makes a huge difference in customer service. Thankyou

@Telstra ... and also why this isn’t just listed as a known outage, because that would’ve saved everyone a LOT of time chasing this. No hurry for the response, I’m after accurate information. I can paste stuff from the other thread and the chat at you if it helps.

@Telstra OK, Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can plan around...

@Telstra OK< Ryan, time for me to have a bit of a cry, because the chat dumped the second support person too. All I want to know now is when the “awaiting a part” for the Bodington Hill cell, near Wentworth Falls, or routes therefore is expected to be dealt with, so we can lan around.

@iiTalW @stilgherrian rate, review, and pay for this, the telstra sucks podcast. hhmmm, might be something there

@Telstra I can't use the chat link. My speeds are too slow to download and open the link, as mentioned yesterday.

(Note to Telstra socials: I don’t need you on this for now. But I will say that this problem has not been handled well under the original process and I will have some feedback. But not now.)

@Telstra No. I am going to go one of your shopfronts to complain, since I can't stand the phone process. I have mobility problems, so I have to wait until I feel able enough to go, which could be days or a week or more.

Discovering that Telstra doesn't let pre-paid phones use it's 5G network and that I need to get a post-paid 5G specific plan. Great work Telstra

@elonmusk I love your satellite internet starlink, for regional Australia, which shits all over stupid Telstra NBN. And now it can evdn be mobile?! Can’t wait til the rest of Australia get to enjoy what you offer!