Telstra Outage

@Telstra why oh why is your bigpond email so very slow? Youe webmail. It’s incredibly painful. I’m in Brisbane and have NBN but still, it’s slow!!!!????

Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

@rjlohan Anyone on the Optus or Telstra network

@rjlohan I use ALDI mobile, who resell access to most of the Telstra network for reasonable prices. Also, have unlimited rollover of unused data.

@BenVezina Same experience with Telstra. We notified them of the move on 8/8, moved on 6/7... got nbn working 13/8 after many hours revisiting the store, phoning the helpline, lodging a complaint & gathering evidence for the TO. Debits didn't stop tho, just the wifi.

@Telstra Neighbour told, only mins to txt less than half a k today, sometimes a txt takes hours to do that. Understand stress all round, but this is beyond silly. Ph cut out while I was talking to 3BA Ballarat Monday.

@Telstra Can't check, limited dexterity & mobile net slow as treacle & hangs. Then takes time to sort - calls missed in meantime. Neighbour spoke to apparently UNMASKED crews yesterday

@Telstra is there a 4g outage in hornsby today?

@Telstra two crews yesterday, landline back, briefly. No dial tone this morning. 150 k Melb, neighbour just out hospital, a week now. Home net, that's MONTHS. You keep taking $, no service. Crews covid safe? #moneyfornothingTelstra #outhereonourown

@Telstra Sometimes I really do wonder about some of the "rules" you have in place around services. I already have one post paid service and a sim only on my account but in your wisdom I can't convert the sim only to a post paid because our family has only been with you 4 months?

Hey @Telstra you just sent me an email telling me you are going to automatically increase (or your euphemism "upgrade") from $45 to $55 a month - then you say that's $5 more...wtf? I don't want to "upgrade" and I find your email really deceitful. Anyone else think the same?

@Telstra The most rudest arrogant customer service people I’ve ever spoken to

Is it possible to speak to someone at @telstra? Complete deadend using internet, and phone self help services

@Telstra I was using your app to upgrade my phone and plan and it asked if I wanted to return a different phone for the lease. They support guy did t believe that was an option

what the fu-k is going on with telstra?been trying to sort out a problem cant talk to anyone their virtual assistant is about as handy as a pocket in a singlet time they employed a few australians in this pandemic 😡😡😡😡😡

@FinancialReview No plan, no experience or capacity to execute. Telstra has no vision nor understanding at a Board or Executive level (generally) that Telstra cannot just shelter away in a competitive world, diverting investors attention with fringe issues such as diversity. It catches up.

@Telstra Took awhile a few hours to come back on, but is slow & drops out. Has been poor since it went down about a week ago when there were reports of Telstra being hacked.

@Telstra Thank you very much Dan, appreciate your high professional standard and caring for customers. The message team was ok but obviously they are not tech expert and I can tell them we’re from offshore centres who response to customer follow robotic script. And we chased our own tails

@Telstra OK no worries. Thanks. I rely on 3G at the moment, and 4G nor 5G are able to reach the location. What’s the solution when 3G is turned off?

@gazaheart @Telstra Sorry to hear that. Where we live we have no choice but Telstra and very poor to no mobile data. It took 2 months to connect to Telstra because a call centre person made a mistake and no one seemed to be able to resolve it because it went to the wrong team.

@Telstra Thanks Dan, I have replied to true message via another threat and provided my speed test screenshots. The problem persistent since 11th Aug (Tue) from about 11am, but seemed to no issues between mid night & very esrly morning.

@Telstra Thanks Jess, it is always good to see big T response. I’ve checked that page there is no apparent interruption in my area, 3183 VIC. However, the mobile slow speed has been persistent since 11th Aug. I will show you my evidence.

@awarland @Telstra They cut off service by mistake. What followed was four days of us trying to reconnect but being stonewalled by inexperienced script reading people who passed us on from one to another after getting our details and then disappearing. So we changed providers. Never Telstra again.

@Kate3015 That’s excellent news now all Telstra has to do is improve its customer service which is non-existent

@Centrelink prefer dole bludgers > students, @auspost has sent my package from VIC (where I live) all the way to Sydney, to have to come back down here again (delayed as always), @telstra, I’m not even their customer yet I have had an ongoing issue since March 🥱👏🏼👏🏼

@Telstra any issues we need to know? No internet in Richmond 3121

@Telstra @NBA2K how about a phone number of a real person to sort this **** out

@Telstra It's not that smart, I recently downsized and was given one of these alleged smart modems, continuous issues. Even during lockdown I no longer have my phone synced to my wifi

@Telstra I was duped for such an amount of money because they have used your details registration no to open there website .i have lost 12777$ .Can you help me with some financial support i am starving from past year....

@Telstra i haven’t been able to do **** for the past 3 days can’t upload any work! i’ve missed so many uploads and wasted so much data trying to upload which has now **** itself!!! so un reliable! should just use another company wth