Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Hobart, Brisbane, Matakana, Adelaide, Maitland, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, Cairns, and Loxton.

City	Problem Type	Report Time
Melbourne	Internet	17 hours ago
Sydney	Wi-fi	23 hours ago
Hobart	Internet	1 day ago
Brisbane	Wi-fi	1 day ago
Sydney	Internet	1 day ago
Matakana	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mick P (@cimatesrv) reported 1 minute ago

  @PaulineHansonOz I'll. Vote for you for that reason alone can you also fix telstra

• 
  Bron (@Bron91856683607) reported 2 minutes ago

  FRANK radmil and corrupt **** cops and judges are in business with TELSTRA MOBILE NETWORK silencing victims tampering with phone calls to government agencies of reporting grooming of children for peodafiles for decades in Perth WA

• 
  AlloAllo (@squirtlesma) reported 2 minutes ago

  @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

• 
  Tushar Kr (@tusharkr4u) reported 9 minutes ago

  She’s new here with no working phone—unbelievable incompetence from Telstra. Posting on her behalf (no X account). @Telstra explain why your process is this broken & get her connected immediately! #TelstraFail #TelstraScam Newcastle (3/4)

• 
  Bryn Davies an OA dad (@tofar1) reported 13 minutes ago

  @CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online

• 
  Steve (@LegendOfSven) reported 13 minutes ago

  @estratgen My internet is ok apart from being slow and expensive but I get the same with 5g. Constantly dropping and reconnecting every half hour or so. So much for paying more so I can have Telstra because it's "more reliable"

• 
  Loftwah (@loftwah) reported 18 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  SW kongzlla (@kongzlla) reported 19 minutes ago

  What ******** do you mean, an astronaut has better WiFi than Telstra

• 
  ⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reported 20 minutes ago

  After being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.

• 
  Craig Cook (@craigcook3) reported 22 minutes ago

  So @Telstra my phone wifi service doesn’t work, i get the circle of death, on my bus to Adelaide from Cross Rd until Greenhill Road. You were doing work in this area last week but claim to have resolved all issues. Could you double check please?

• 
  yeah yeah its anne (@annabell_JG) reported 22 minutes ago

  @Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.

• 
  Sarisa sandy Lindsay (@LindsaySarisa) reported 25 minutes ago

  0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

• 
  Hydra Boom (@HydraBoom) reported 26 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  AyVee2 (@ay_vee2) reported 29 minutes ago

  Nearly got taken in by one such. Very sophisticated. Same guy working in a Telstra Customer Service Centre in India that had 5 months earlier actually assisted with reinstating my account. I was not alone and Telstra brought its call centres back to Australia after that.

• 
  Madge (@Frafflee) reported 32 minutes ago

  @Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.

• 
  Waa Luigi? (@lew584459745) reported 33 minutes ago

  @Telstra have truly hit rock bottom in terms of customer service. Their chat agents are completely incompetent (or liars) and even their Complaints Managers have no idea. What a disgrace they have become.

• 
  miss_84 (@Miss__84) reported 34 minutes ago

  Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

• 
  Paul (@lefthandwave) reported 41 minutes ago

  @markbouris Every member has never had any real small business experience zero ! Well educated , sat on Boards of Telstra ! Accounting firms government contracts! No wonder

• 
  Bron (@Bron91856683607) reported 41 minutes ago

  Telstra mobile network a peodafile protecting network WHO even cut off emergency calls to victims mobile phones and that was happening from the 90s and I can provide evidence in court that Telstra disconnected emergency calls to victims of intellectual property thefts where

• 
  Ralph Mondel (@ralph_mondel) reported 41 minutes ago

  @Telstra ...Interesting business model that you have! Tried to change service for speed at a lower cost (online offers) only to be told that this is ONLY available to new customers. No solution offered, leaving me to seek another provider!!

• 
  RugbyRules (@RugbyRules) reported 42 minutes ago

  @techAU I attended a conference where the head of the Australian Signal Directorate gave an overview of Cybersecurity risks. He noted circa >64k known vulnerabilities. I wouldn’t wait for it to become a headline… I will be removing all TP-Link, Netgear (Telstra smart modem) from service in my home. Roborock vacuum will need a replacement too, I am looking for a suggestion on that front.

• 
  Tyler Williams (@T__Williams23) reported 43 minutes ago

  Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

• 
  notonlyacocky (@hasselljpb) reported 48 minutes ago

  I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

• 
  💧Jac 🗝🇵🇸 (@Jaccal68) reported 49 minutes ago

  @westonnights You ain’t seen nothin yet Current Business Context (2025–2026) Telstra is currently executing its "Connected Future 30" strategy, which emphasizes building a self-optimising "Autonomous Network". The company frequently uses AICC forums to stay connected with Israeli high-tech developments that can support these infrastructure goals.” AICC being the Australia-Israel Chamber of Commerce

• 
  Scrumblebum (@scrumblebum1) reported 50 minutes ago

  I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a ******* joke.

• 
  Melinda Walsh 🚜 🇦🇺 🐑 🌾🏏 (@walsh_mindy) reported 53 minutes ago

  Telstra email re increased $$ & why it’s necessary. “Increasing our prices helps us keep improving our mobile network performance, reliability & security to better support changing connectivity needs.” I disagree Telstra!!! You only successfully increased black spots of NoService

• 
  Statistics World (@SachinGadagin) reported 55 minutes ago

  @Globalstats11 Telstra and EE feel very consistent in service quality, while Singtel and NTT Docomo stand out more for their technology and innovation approach.

• 
  Tushar Kr (@tusharkr4u) reported 56 minutes ago

  @Telstra ABSOLUTELY DISGRACEFUL service!

• 
  Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported 58 minutes ago

  @cheekybreekky @TruthFairy131 No arguments from me. LNP are ****, Labor is worse. LNP sold off our gold for a pittance. Sold off Telstra (so did Labor), signed us up for the idiotic Paris Accord. Signed us up for the idiotic net zero. And caused the housing affordability crisis along with Labor. Both are traitors to the Australian people.

• 
  Mr. Ash (@D4rkni99a) reported 59 minutes ago

  @NedKellysReveng @RealDonKeith Shut up *****. You sound gay. Considering I had to help Telstra pull you ****** retards into the 21st century technologically, I don’t give a **** what you mfs have to say about us “yanks.”