Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (39%)
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Internet (38%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Kurrara, Brisbane, Townsville, Adelaide, Perth, Canberra, Canowindra, Macclesfield, Wollongong, Bencubbin, Burwood, Sunshine Coast and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Kurrara |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bradley
(@Bradley98592178) reported
@BelongAU don't tell me to DM you, tell me and everyone here whats actually wrong and when it will be resolved. no issues on NBN, no Issues with your parent company @Telstra ... just you.
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Patrick McMahon
(@technoicon) reported
@Telstra Internet is not working... For a client of mine.
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magpie
(@Peter217945) reported
Oh please TELSTRA!! Get your Act Together. I'm on Android Phone and the signal up NW Australia is just Pathetic. Have to keep continually switching between "3 G only", 3g and 2 g auto connect, and 4g 3g 2g auto connect. FIX IT UP !! Pathetic.
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carlovito
(@CarloPetrovich) reported
thats the issue once a public company has alot of assets when it goes private everyone gets a small cut here and there, then you invite the parasites to dine on a table in victoria, same **** as telstra, thats all it is ******* parasites, their intelligence is lacking
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Kevin
(@EvKayz) reported
@bigstiffwood Tpg has never steered me wrong the times I’ve been with them. Only ones I’d probs steer clear of is Telstra/Optus.
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Omnicentrist 💉 MicroChip🆔️1984
(@Omnicentrist) reported
@Peter217945 Other providers are worse up there. That is why I stay Telstra. Regional no other option. Good or bad
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Karen
(@WilesKaren) reported
@NBN_Australia Actually Jo, I’m about to cancel all my Telstra accounts plus consider a seeking action for the loss of wages because of all the wasted hours waiting for your technician to arrive.
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Ben Hockings
(@bdhockings) reported
Thanks for the service @Telstra They sent me a text on the weekend saying our nbn was down and they were sending someone to fix it. We didn’t notice anything amiss bc our internet was still working. Tech arrived today - our bunnies had chewed through an nbn cord. 1/2
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Daniel Tyler
(@DM_Welshie) reported
So no stream/s today, as my ISP has decided NOW During lockdown, is the perfect time to perform an outage on my connection, it's going to be up and down till the 6th... Hopefully it'll play nice for Friday...Thanks Telstra #supportsmallerstreamers #perthstreamer #perthlockdown
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We're not going to take it any more !!
(@DavidHuett) reported
Andy Penn .. from Telstra .. at it again ... selling off major part of Telstra to 'private' companies. Why? Because they can make money out of it. Aren't Telstra 'supposed' to be about providing an 'AFFORDABLE AND RELIABLE' telecommunications network for the Australian people??😡
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cj camillo - caramello 💤♊️❤️🔥💔❤️🩹🦒
(@cjcaramello) reported
Hey @7plus is there an #issue with watching the @BigBrotherAU #grandfinal? Trying to watch it as I missed watching it yesterday but @Telstra #telstratv is bringing up an error when trying to watch it.
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Agent Arioch [Umbra] ✨
(@the_LoungeFly) reported
Who did Telstra sell the cell phone towers to? Does this mean service levels will become worse over time.
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Patrick McMahon
(@technoicon) reported
@Telstra Would be nice if you had more support less Marketing. Doesn't help if it's not my connection..
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Jamie Pearson
(@donk0427) reported
@CorbinSchuster @Telstra Turn off 4g for calls. Made a huge difference here two years ago. Could actually hold a call after that. God help us when they switch it off
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Nessbow
(@nessbow) reported
@Telstra So once again, it's up to me to chase it up. You don't understand where I'm coming from, because you haven't wasted hours trying to resolve this issue. You haven't been cut off from your friends and family, unable to work from home because your internet is unreliable.
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Dan Goodes
(@toomanyducks_) reported
@safeAreaInsets @Aussie_BB Aussie’s NBN has been rock solid, to be sure. I never had an issue with speed on iiNet, but.. iiNet. Unfortunately once you eliminate pre-paid from the options, the market for Telstra-based MVNOs is limited basically to subsidiaries of Telstra. 😔
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Megan 🏳️🌈👍🌟 1 out of 5 stars
(@FullOGlee1) reported
@Telstra could someone please help me with a sim card issue? It's been deactivated before a new one arrives and I need it working. Am getting nowhere with the chat help. Please! I need to receive calls and text for work
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Patrick McMahon
(@technoicon) reported
@Telstra Nope. But the customer doesn't know their account details, just their address. I assume it's a billing issue but probably easier to just change providers at this point.
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⚢ ⚉ gee ⚇ ↟
(@slugslxt) reported
@Telstra if business’ can’t be covid compliant because there’s no service or wifi connection because of you is that a problem? Because that’s what’s happening at my work. I work in a shopping centre for further context.
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Rog Rites
(@RogRites) reported
@Telstra More like @Telstra. Seems like you’re having internet issues. Do you need a hand with this. I’m just the mug customer.
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michaelVETTAS on Twitch
(@michaelvettas) reported
@gtvone @Telstra Damn, that's sucky , how much does it cost atm, I know tpg have an offer arm $10 a month with 8GB data
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mat
(@vist0) reported
@gtvone @Telstra Aldi or woolies. Still on Telstra network. Flexible options
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Nessbow
(@nessbow) reported
@Telstra It was associated with my home internet, which has been experiencing drop outs for more than two weeks. It's been up to me to chase this at every step, any time I've been promised a call back it's never eventuated. Last night I spent nearly two hours in total of the phone.
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Rod Gribble
(@GribbleRC) reported
@neilschirmer Nah ….. Got a “blue tick” Telstra phone mate! “Service” ….. what service!
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Hades Industries
(@HadesIndustries) reported
@countessmythril I try to make things… sometimes that’s easier than others. This year has been full of troubles and mishaps (and a few acts of god -and Telstra-) that have slowed me down… but nothing keeps me down for long!
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BagHead
(@BagHead66) reported
@AstrologyCrypto @Telstra Yeaiiii good luck reaching them. Two of the biggest network providers in Australia being absolutely trash. Try reaching them over their app now. You'll probably get connected to their Indonesian friends over there who have no clue what tha heck you're talking bout.
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Xr globalised
(@sarah_andros88) reported
@telstra stop them from vilating my roght to privacy or ill contact the human rights commission and the Telecommunications Ombudsman my complaint will be about Telstra and violating my rights and not fulfilling contractual obligations
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ImUrNightmare
(@ImUrNightmare3) reported
@hannah_shiro got issues as-well, bloody telstra! , possibly a network issue, u wouldnt be with telstra would u?
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Geoffrey Renk 🇦🇺
(@Geoffrey_Renk) reported
@Peter217945 Threaten to shift networks. Oh that's right, only get telstra coverage there. A great pity they closed the old Analogue system down
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Melrakki
(@Melrakki1) reported
@AstrologyCrypto @Telstra Imagine being an actual customer of theirs 😳