Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Perth, Brisbane, Sydney, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Adelaide |
||
| Perth |
Wi-fi | |
| Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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thetipsman
(@thetipsguru) reported
@RookiePunter_ u need to be a telstra customer cheap kayo then give it 3 years kayo wont have afl anymore
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bo ♛
(@hbw1977) reported
@Telstra It has never worked. Calling 101 tells me the person I'm calling is not available.
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Charlotte Lane - cute af
(@charlottelaneau) reported
@FoxandtheFeline Telsim, so it's on the telstra network. 🤔 I'm glad he wasn't standing you up!
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forcecile
(@horseracingnum) reported
@Telstra Your customer service is rubbish. My bill hasn’t been updated since January as promised. I waited 7 months for internet I have been ignored by your team whilst asking basic questions. You confirmed that you’ve turned my services off without warning or justification.
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Deb Campbell
(@samsplace9) reported
@Telstra woo hoo an incident number. After only 5 days with no internet. #GOTELSTRA. Pathetic. 35915022 Call me you phone company you. Go on I dare ya
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Steve_Hayes
(@Steve_Hayes) reported
@Telstra I got what I needed, but…. I never received a broadband installation confirmation email. Without an order number the message bot said I had to call. I waited 45 mins on hold, then had to leave home - later found the charge from UK was about $1/min.
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Σϻεττ.
(@kitemett) reported
@jiggsy @cada_au Same **** GameAreana use to pull. #telstra @Joabyjojo Wheres my **** posting medal?
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Cummins Garage
(@CumminsGarage) reported
Our landline is down. Telstra threw a spanner in the works & are trying to fix it. Our alternative contact number is: 0491 980 068
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magpie
(@Peter217945) reported
@Telstra PayPal not working now on Android Phone since Update. Tried 7 times today. Charged the Refund. No problems until today.
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DANIƎL SULLIVAN
(@Dj_Sull274) reported
Absolutely livid with @Telstra right now, have had faulty nbn / wifi all week and get no help when I contact them, I have just been hung up on after being put on hold for over 40 mins and they didn't come back
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Lilly 🪷
(@ElegantLilly_) reported
@eveisonline_ When I upgraded from my iPhone 7 to a 12 I switched to Telstra and the only issues I’ve had is the crippling debt that comes with owning a modern phone
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Calebsfavourite 🐁🐀🐁
(@calebsfavourite) reported
Getting lots of hang up calls with the first 7 digits of this number and multiple variations of the last 3. Scammer? Spammer? Pollster? #telstra #WTF
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Bob Bruce
(@Qskeptic) reported
How come if your landline doesn't work Telstra doesn't fix it anymore.
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Camellia
(@Camelli79450301) reported
@serehfas Was it Telstra? Can't find a human to talk to there. Need an appointment to get service in their stores. Good luck finding a phone no. to call them on to make said appointment.
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Zodiac011
(@MrZodiac011) reported
@pccasegear Might I add, this will probably never be upgraded, and Telstra don't care at all, neither does the government. It gets to the point to have standard internet you just gotta move house
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Zorba
(@CCZorbaCC) reported
Check out my Speedtest results! 0.4 Mbps down and 0.9 Mbps up. How do your speeds compare @Telstra
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d3n0tz
(@d3n0tz) reported
@pccasegear We only can use Telstra Velocity fibre here... 100Mbps down 10Mbps up!!!
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Angelina 💋 Melbourne 💗 Manhattan Terrace Carlton
(@undressme_au) reported
@charlottelaneau That's been happening to me lately when I'm at/near home. I specifically got Telstra because the coverage is meant to be excellent even in remote areas. Meanwhile the only place I have this issue is in my inner Melbourne neighbourhood.
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PackerAU 🌸 💙💛🌻🇺🇦
(@AuPacker) reported
I am so sick and tired of these idiots calling from the sub continent on behalf of the “teknikal department of Telstra” they never give up @Telstra . I gave him an earful. @acmadotgov needs to take action against scammers. #scammers #telstra
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Tyson Cabral
(@TysonCabral) reported
@Telstra24x7 HELP! Trying to pay a bill that's due today, however the Telstra 24x7 app is stuck on a loading screen after I hit the 'Pay Now' button. Has been doing this for the last hour.
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🇺🇦 Dan
(@DanHalford) reported
@Telstra Well, that’s on 5G. My NBN speed was barely 30Mbps on Telstra, crept up to 38Mbps after switching to Aussie Broadband. And ditched it all for Starlink, where I routinely get 200Mbps+. Just a pity I can’t get an unlimited home 5G plan … or a decent signal in my house.
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Zorba
(@CCZorbaCC) reported
@Telstra It was like that for over 2 hours, made internet unusable, I would think that you being a @Telstra employee would have better knowledge than I would. Was it due to the slow internet that you replied 6 hours after I complained.
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Gary Robert Looney
(@garyrlooney) reported
@andy_penn Simple Tips: If your @Telstra tower is not in line of sight. Try lifting your House on Poles. It’s how we help
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Angus Gibbins 📷
(@untitledgusgame) reported
@DustyPee When I used to have to call clients, if I ever got one that had those stupid Telstra voice to txt voicemails that has a 10 second limit, I'd deliberately time my message so the last half of my number would get cut off.
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kermi
(@Kermitron) reported
@SerNobulus @Atomstrawberry @a_sharples Are you a Telstra customer? If you’ve signed up for their rewards program and have some points saved up you can get an elite 2 discounted or even free through their store.
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Matthew Sharpe 🍪
(@mythor) reported
Telstra took away my lovely prepaid mobile plan (booo) so I've left them for Woolworths (slightly less boo) on an esim. Esims are magic. Never going back to a physical sim. All done online in under an hour. Kept same number. Perfect.
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Veronica Gage
(@Aliasvaravara) reported
Why is Telstra’s internet signal so bad today in Brisbane @Telstra
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Pie
(@HeliOtOAD) reported
@elonmusk Had Starlink for 1 week, it was going fine now the router can’t detect the dish and your support isn’t getting back to me. I’ve worked in IT for 18 years and I’ve never experienced such poor customer support, and I’ve been an @Telstra customer before.
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bo ♛
(@hbw1977) reported
@Telstra This morning I was able to talk to customer support and they were able to help me.
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Tony West
(@pasavito) reported
Lol @Telstra your technical department is certainly calling a lot this week. Question; can you tell in the network where a call is originating vs what callerID it is presenting? If a call says it’s from Adelaide yet is coming from offshore, just drop it at the network level?!