Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (9%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Newcastle, Brisbane, Adelaide, Sydney, Port Macquarie, Perth, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Newcastle |
Phone | |
| Brisbane |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Richie
(@Richie83086627) reported
@Telstra Worst company ever
-
Alexandria Brangwin
(@AlexBrangwin) reported
@Telstra @TmChrisk31 Worryingly a lot of people have been switched over the 4G backup on smart modems...and Telstra's diagnostic tools say there is no problem.
-
Paradoxa
(@Paradoxa18) reported
@KazRockchick And the more gov goes on line, the more we disappear. Happening at all levels. So what if you can't eat, must buy shiny, must get hooked up, or we can't help. Not just gov: is Telstra answering phones again yet? #fairgoforALL
-
Frane
(@ftafra) reported
@Telstra So it's now been 3 hours & no reply from the Telstra 24/7 app chat/support function. Same thing happened on Tue. Similar poor to no support on Wed. After hours I can't call Telstra, I can only use the App. So what on Earth does a person do now? How do I get help?
-
david_myers
(@schnausdm) reported
from
Sydney, State of New South Wales
@jacket1962 @Telstra Yesterday having spent an hour online getting nowhere, not being able to speak to a person even though Telstra said I could. Drove to the local Telstra store where they told me the product Telstra suggested I should buy was useless and would not solve my problem.
-
Chris McGimpsey-Jones
(@linuxpirategeek) reported
@MatthewSigley @Telstra I had Optus problems tonight.
-
Michelle Scragg
(@HeritageScrapbo) reported
@NotSoWiseOwl1 This happened to my sister. The idiot paid his $1500 Telstra bill so they didn't have any trouble finding him.
-
Dom Knight
(@domknight) reported
I got an iPhone 12 on @optus last week and was excited to try the fancy new 5G network. The reviews I read say their coverage is nearly as good as @Telstra’s, which I can’t get at home. So far I’ve loved seeing the 5G symbol... the one brief time it’s *ever* happened.
-
Frane
(@ftafra) reported
@Telstra Thx. but it's the same story. You are sorry, I understand. But in reality, there is no support. No communication. The Telstra 24/7 app does not work, there is NO after hours support. 3 days, many hours wasted. All I can surmise is that my 30y account is not worth Telstra's time
-
Ad Pacem
(@Doodledido) reported
@JmarrMarr I keep upsetting the fake Telstra people. Some hang up on me when I tell them I’m not in front of my modem, so I don’t know what it’s flashing. If Nicole from the ATO wasn’t a recording I would give her a piece of my mind.
-
not_so_funny
(@not_so_funny) reported
@pencilportrait3 Please let me know if it worked (if you try). I'm being flooded with phone calls from telstra threatening to cut the internet service! What shall I do about Twitter!!!!!
-
Riona Johnston
(@FionaWithAnArgh) reported
@Telstra Are all the staff engineers / contract tradesmen you send into customer homes screened for police clearances and child protection? How can a customer be sure that the person (a stranger) coming into the home on your behalf poses no risk?
-
sashashev
(@sashashev) reported
@domknight @Optus @Telstra See if Bill Gates can help
-
czdr
(@nofuneraI) reported
Telstra are such cheeky ***** but I can’t go to any other provider bc I can’t get service anywhere lmao.
-
Brandon Chen
(@BranwoodJack) reported
@Telstra I get over 300mbps down using Optus 4g on my iPhone 12 so no thanks, ain’t switching to Telstra
-
alison crosweller
(@acrosweller) reported
Hey @Telstra why is it not possible to speak to a human when I call your number? You direct me to the App but it can’t answer or solve my problem. It’s been two days and several visits to your stores now without a result.
-
Jarrod McCloughan
(@jazza1983) reported
from
Sydney, State of New South Wales
Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.
-
Jason Brip
(@AnthonyHunter83) reported
@MatthewSigley @Telstra Damn. Now I have to find one of those coax cables from the 80’s.
-
spankyhunter
(@Spankyhunter) reported
@MatthewSigley @Telstra theres a telstra outage?? mine hasnt skipped a beat all night on the gold coast
-
Frane
(@ftafra) reported
@Telstra Posted support request in detail, all troubleshooting done + alternate contact, no response for 2h. My 6th attempt over 3 days to get help. Telstra should be ashamed of how they treat their customers. When will someone actually help me! Or do I need to get the Ombudsman?
-
Kelvin Lim
(@fuzzylim) reported
@Telstra is cable down or turned off for nbn in Clovelly?
-
Tracey Baker
(@traceytab) reported
@sommy79 @Telstra It’s very challenging dealing with them at best of times, but their overseas call centre staff have been impacted by lockdowns. It took 12 hours for a messenger response to my query. I ended up lodging complaint form online and the matter was responded to in a couple of days.
-
Richie
(@Richie83086627) reported
@swiftievotinga1 @Telstra No service when there’s a problem, overseas call centres that tell fibs, they just really suck lol
-
The Almighty Demon Neither Wide Awake Or Dreamming
(@popcapkitty) reported
@faithvalntyne25 Telstra it’s meant to be fast but it’s really slow lately
-
Frane
(@ftafra) reported
@Telstra There is no 24/7 support. Telstra are more than happy to leave my phone system in a faulty state. Lots of ...sorry, we are here for you, we can help you. But when it comes down to it, no. Nothing. So disappointed So sick and tired of it all.
-
Lola
(@1lazylola) reported
@Telstra Thank you amber. Good to know I can get a hold of someone at twitter. I finally got through to someone on the chat and he got a temporary fix until someone can fix the issue in the street. Thanks
-
jason french
(@jasonfr78355993) reported
@Telstra Are you joking? Am I back to the start of tech support messaging system again? I have been messaging regarding this issue for 26hrs!
-
Frane
(@ftafra) reported
@Telstra I get the same message from the Telstra app every time.... "We're currently experiencing significant delays in being able to respond to your message." Every chat, every attempt to get help. For a telecommunications company, it's pretty sad they can't communicate.
-
Marie Mangelsdorf
(@mariemangels) reported
@Telstra It’s not sorted. 28 h ago Telstra called about an issue with my order. The phone message left a number. I called it and was directed to a chat. 5 1/ hrs ago. Telstra called me. Telstra told me there is an issue. FFS what is the issue with my order?!!!! Why can’t you tell me 🤬
-
Frane
(@ftafra) reported
@Telstra it's 1am here in Australia. Just thought I'd check on my handy Telstra app 24/7 support request, to fix a serious issue with my phone line. Created Tue 17th. My last plea for some type of help was over 6 hours ago... yep still no reply, great support Telstra.