Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Canberra, Hobart, Wollongong, Mudgee, Parkes, Adelaide, Townsville, Perth, Bowen, Gladstone, Flinders and Batlow.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
TV | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Canberra |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Micka
(@mickdundon) reported
@telstra please update on why the service is down on Elcho Island NT. 2 wks ago it was down for 4days with no explanation. Now it’s flashing on for 2mins every 30mins for 2days. Pple can’t by food with eftpos, go to the clinic or call 000 in emergencies #telstra @abcnews
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Gene Lomas
(@GWLomas) reported
@Telstra NBN service still sketchy in Goulburn at 11:30pm.. You bastards better get this back online before Falcon Heavy launches in an hour..!
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KL
(@kl_kevinlay) reported
@Telstra still down in Guyra area, come on, the other 2 is already back on hours ago...
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Craig
(@Craig62269483) reported
@Telstra Why am I getting this I'm not even living in these states and not a telstra customer
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Kimmy
(@Kimmy_Rayner) reported
@greenmonkey7007 @Telstra I'm disabled, live in Wodonga and felt so vulnerable. Couldn't dial out .. no internet. I've only just found out that there was an outage. I was so worried 😟
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Jimmy
(@aus_jimmy) reported
@andrewbogut @Telstra Aussie Broadband has on shore Australian customer service, it was a whole new world after dealing with Telstra
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Mike
(@MikeRA1991) reported
It’s happening on my other Telstra box! Help?
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Simon *******
(@gtvone) reported
Hey @Telstra I've been a customer of you guys since 'about' the 13th or April 2011... I can't think of one time I've had to make less than about ten calls/emails/messages to sort out my plan upgrade every time it's happened. (again, today..) I don't get it. 🫣👨🌾
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revolio
(@revolios) reported
@Telstra /2 will have finished up, and service will be restored. Telstra is too big, too many autonomous cowboys, lacks honest internal communications. It is only NBN in a quiet time, data still ok so I can tether, but for a continuation of a 48 year patronage, I am not as unwavering
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Gavin Pinnington
(@gavpin) reported
@Telstra why does your internet keep dropping our lately in the Seacliff Park area? The service is shocking
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benjdunn
(@benjdunn) reported
@Telstra I recently bought your 3rd Gen router with a 3rd Gen wifi extender and the signal isn’t strong enough to reach upstairs. Would your wifi guarantee help here ?
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Bryn_Benn •Iona Cabin in the woods•
(@bryn_benn) reported
@Telstra Pretty crap house
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LivAverageGamer
(@LivAverageGamer) reported
@Telstra How can they raise an issue they don't understand? They literally don't know what a ddos attack is and refuse to do anything other than their scripted procedure. Case in point, it's taken a week and over 5 hours on the phone/app to get it raised to level 2.
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Mummy Bennett
(@clairebennett38) reported
@Telstra when your Complaints Department closes my Complaint without first contacting me, it's time to contact the Telecoms Industry Ombudsman. Agree?
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revolio
(@revolios) reported
@Telstra Hmmmm. Ran that. All ok. Tried another power off/0n. Neighbour seems to be having same problem. Must be a coincidence. I still can't see any of the 15 other Telstra xxxxx listed, that I usually see however on my phone. I will just wait...the tech will be finished soon
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Onno Benschop
(@owh) reported
@LindaBr40292791 @IanHartley_ Telstra uses it to signify rural network coverage...
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revolio
(@revolios) reported
@Telstra All I know is someone must be doing something at the exchange level, because the Telstra modems in the area I can see under my phone's wifi network starts re-populating, gets to about 9, and then they all drop out.
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Poppet von Spocklington III - PvSIII
(@PoppetIII) reported
@daleInMelbourne @Telstra Customer Service should be top tier, especially since COVID. However those who flourished in COVID ie Uber do not give a ****. It should be illegal Uber cannot be contacted via phone. Customer Service is a forgotten art.
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Media_guy
(@Media_Guy22) reported
@kangaroos991 @DanielAndrewsMP They never pull out the "Is it the best use of taxpayers money?" when the LNP: Gave $3bn to Telstra to buy another Teclo (just gave it) Locked in $55.3bn of resource sector "subsidies" Drop $42Mil on Hillsong church for not apparent reason! CH9 pearl clutching outrage..
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KL
(@kl_kevinlay) reported
@Telstra still down in Guyra area, NSW
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Rory Muir
(@RoryMuir3) reported
@prior_robin So very sorry. We’ve had intermittent poor quality internet over the years and some outages - have got by using our phones as hot-spots, but far from ideal. We’re Telstra + NBN and can’t say I’d recommend…. Hope yours is fixed soon.
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Adina Levy
(@Adina__Levy) reported
@Telstra why did I just get confirmation of my nbn order when I cancelled, had it confirmed by about 5 agents over about 3 hours of phone calls, and have it written in a case resolution email that any orders are cancelled? I don’t live at that address anymore. Deeply incompetent
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Lyndal
(@sassejane) reported
I had low expectations @Telstra but seriously. Technician no-show for appt between 8am - 1pm, 45 mins in chat at 2:30pm to be told they can't help and to call in, two phone calls with promised call back not followed through, to end up with appt being cancelled, wasting whole day.
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Tjhart
(@tjhart78) reported
@BUSINESSWODONGA @Telstra Is it just me or is TV still down?
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Katelyn
(@asifkatelyn) reported
@TimothyJ_23 @Telstra If someone has this option I NEVER leave a message Because I just know the text is going to make zero sense
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Chintan Patel
(@chintanpatel107) reported
No stable networks from last 3 weeks in north west Tasmania,no internet service and no call. What’s going on? @Telstra
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Bob G
(@BgeeBg) reported
@richontech Need help with wifi calling you spoke of. Live in Australia traveling to US, using airalo or t-mobile esim. Do I have to enable both Telstra SIM and the esim? Do I have to be on a wifi network, or does Airalo data work as wifi?
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ɮluePanda24
(@NotBluepanda24) reported
Our new plan has ran out it’s gone back to dropping out, previously called telstra and they run you through the same “restart your modem” bullshit every time you call, unacceptable that this has been an ongoing issue for several years and goes away when we upgrade and now it’s
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KanaNathan
(@KanaNathan555) reported
@Telstra Thanks Telstra to let us know about the issue. It will make happy to the customers who affected. Otherwise they don't know what happened and get angry on the phone.
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Kevin Cooper
(@cooperx) reported
@Telstra Thanks, No connection problems, just flooding the footpath and my driveway a little and can’t remember it being like this before