Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
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| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Danie Tregonning
(@DanieTreg) reported
FFS @telstra! You said you’d turned my premium SMS service back on. YA DIDN’T 😡
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Bond the Dog
(@Andycee007) reported
@Telstra as you are upgrading your services & have been for the past 2 weeks in #Orange #NSW I expect you will ALSO be refunding your customers because for the past 2 weeks they have been utter fkn ****!
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🐤5⃣️ 𝔻𝕠𝕦𝕘𝕝𝕒𝕤 𝔽𝕪𝕗𝕖
(@realDuck5) reported
@Telstra Okay. I appreciate your help trying to clarify. Hopefully this will be the end of this sordid saga. And hopefully this can be fed back so Telstra and NBN can improve their communication to ensure customers aren’t confused and frustrated and mucked around like this.
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Jane French
(@gohawks03) reported
@Telstra NBN tech cames yesterday. I was told by Telstra and the nbn tech there is an issue in the street. I still have no service yet your app says says no outages. I keep getting a different story every time reference(INC14662091)
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-Peta- 🇨🇭🇨🇾🇺🇦🇷🇺
(@PetaPan17) reported
from
Melbourne, State of Victoria
@marcywoolly It’s only Telstra users with the issue. Other carriers seem ok. I’m so mad. I’m on a competing country and got up at 5am, let me bloody vote 😭
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Jennifer Amato
(@jenamato067) reported
@Telstra do you still have people to talk to. I have an elderly mother whose internet is not working which means her personal alarm is not working and I need it fixed now not through your apps
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Andrew Sturges
(@sturgesandrew) reported
@Telstra from 1212h today I have been trying to resolve an issue via your web chat, been told by one agent that they had no idea (this was after an hour of back and forth) asked to be put onto some who could help, got onto that person and am still waiting for a reply. :(
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𝕐𝕒𝕤𝕚𝕖𝕋𝕍 🌈
(@YasieTV) reported
@Telstra I have been far too patient and then the other day I received an email that I was going to be charged for the router. If this is not fixed I am not only going to HR I will reach out to news agencies and consumer services. This is not how you treat your customers.
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Raymond Spencer
(@kilkivanray) reported
@ozhomeschool @kelly_rdc Yep so you have never used copper, Every time it storms here we lose our landline, The lightning welds the copper wires together. Telstra can still fix it under 6 months?
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L.C.
(@maryakate) reported
@thespecialbka And that was in 'the good old days of Telstra/Telecom/PMG when the poor telephonist would call you. Later on they used a machine, which disregarded the abuse.
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jam
(@ibqnyan) reported
**** you telstra **** you australia stupid wifi
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Sir Cathy 👩💻
(@sircathywise) reported
Got an @amaysim just so I could vote in #Eurovision because @Telstra are reaching new lows in their quest to be Australia’s worst telco
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Patty Helen
(@pm12_88) reported
@SBSEurovision noooooo - my phone isn’t letting me vote. Damn you Telstra
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Ricki-Sue King
(@Sn00zle) reported
I am unable to vote in #SBSEurovision and @Telstra did not get back to me about fixing this issue. There needs to be more ways for us to vote from Australia, this is not fair.
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🍀Icathler🍀 (Allan)🖖🇮🇪🇭🇲🇵🇬
(@icathler) reported
Brilliant service @Telstra I call a say fault, my internet is not working. You tell me you are shut, call back during business hours, its Saturday so not till Monday. Then tell me to go online 🤬 You are really failing telstra. This is a joke.
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wayne ball
(@waynesball) reported
@Telstra I still have heard nothing from case manager. 6 months I have had the Apple Watch and I am still unable to connect to the network.
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Sir Cathy 👩💻
(@sircathywise) reported
Got an @amaysimau just so I could vote in #Eurovision because @Telstra are reaching new lows in their quest to be Australia’s worst telco
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Ros
(@gilymouse) reported
@Telstra can you advise when Bill my telstra account for Google play subscriptions will be fixed? I haven't been able to use it since the beginning of April & when I spoke to someone in mid April they said they were aware of the issue & it was being looked into but still not
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Joseph Giardina
(@JosephGiardin14) reported
😡😡TELSTRA😡😡 ME: Please help me understand what exactly has been achieved in the 8 hrs that this chat conversation has been going. TELSTRA: No! I understand you’re facing internet issues. Unfortunately, as my shift is ending, I will now close the conversation.
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drycenn
(@DanielRycen) reported
Still waiting for my credit refund from @Telstra .. NEVER pay them in advance people. 7 months and counting. #telstra #TelstraPremiership #givemebackmymoney
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Robert Cox
(@Chosen_Chaos) reported
I feel for the people trying to vote but not being able to because @Telstra is awful #Eurovision #SBSEurovision
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hank ronson
(@wiseguy_ocb) reported
@Telstra thank you for updating my pre paid plan it broke the 24/7 app i have no idea how much download i have left or when i need to recharge well done this is what happens when you make your plans simpler you break ****
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hedsta🇦🇺
(@hedsgaming2nd) reported
@Telstra **** you we have had no internet for 3 days. We paid the bill you scamming ***** we can’t eat because you
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Nat
(@natasem150) reported
@rfcswallace Yeah I wish I was home who knew you could 20km out of shepparton 170km from Melbourne and still have **** #telstra coverage with a blue tick 5g phone
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Jono Underscore Hayward
(@jono_hayward) reported
@nickjmb @Telstra Damn!
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Jane French
(@gohawks03) reported
@Telstra hi guys been trying to sort out connection for over a week. Keep getting told a different story every time I call. NBN tech attended saying it’s an issue in the street, but no outages are registers so what’s going on?
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Danie Tregonning
(@DanieTreg) reported
@Telstra Yeah you could have switched my premium SMS on when I asked on WEDNESDAY. This is terrible service Jo. Sorry, it’s not personally your fault but honestly, this is the only time I use it.
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Paul Clifford #80aDay
(@briefasphotos) reported
@rohan_connolly Telstra are incredibly crap at the internet, and Murdoch doesn't give a ****. He gets our money for his extortionate dysfunctional app anyway
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Emily Tammes
(@EmilyTammes) reported
@Lakitoo Stupid Telstra still not working for me sadly. 5,6,10,12,18,19,20,21,22 (no clear favourite this year)
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XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Why and how is Ur internet service so bad, like U guys exceed my expectations negatively, like actually how even on NBN Ur internet is absolutely horrid. Please shut down, give up, everyone hates you. (Not employees y'all just doin ya job) the higher ups, pls go away lmao