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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 36% Phone (36%)
  • 7% Wi-fi (7%)
  • 6% E-mail (6%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Launceston, Sydney, Brownlow Hill, Penola, Brisbane, Melbourne, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, and Nuriootpa.

CityProblem TypeReport Time
Launceston Phone 35 minutes ago
Sydney Wi-fi 1 day ago
Brownlow Hill Internet 1 day ago
Sydney Internet 2 days ago
Penola Phone 3 days ago
Brisbane Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Moweezy5Moweezy
    Moses kiweewa (@Moweezy5Moweezy) reported

    @Telstra Worst customer care I ever experienced in Australia. Telstra

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • xxdjfusionxx
    Mr C (@xxdjfusionxx) reported

    @newscomauHQ So is everyone else including Telstra. Whatโ€™s your point? Sit down please ๐Ÿคซ

  • RJHtweets66
    RJHtweets (@RJHtweets66) reported

    @MikeCarlton01 Exactly ๐Ÿ‘ Iโ€™ll even name names of absolute fvcked customer experiences Iโ€™ve had recently Telstra Suncorp Terri Scheer Energy Australia Commonwealth Bank Qantas JUST to name a few ๐Ÿคฌ

  • bennyyy_boyyy
    Bennyboy1 (@bennyyy_boyyy) reported

    @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • Raptor_54321
    ๐‡๐“๐€๐‘๐šฐ๐‡๐‚ ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆโ˜€๏ธ (@Raptor_54321) reported

    @_Testflight_ Came to see if it finally popped and was put out of its misery. Stayed for an actually good Telstra ad Iโ€™ve never seen before

  • AgentAbbey
    Michael Abbott (@AgentAbbey) reported

    @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

  • ApiaFcViareggio
    Anthony Petisi (@ApiaFcViareggio) reported

    @spannaforce Issues with Telstra

  • JunoNameon
    Juno Nameon (@JunoNameon) reported

    @the_LoungeFly @Telstra You have to go through the ombudsman to get an Australian staff member, someone with access to your records apparently or can fix anything. The call centers are just to keep you preoccupied long enough that you get sick of it and go away.

  • leoniew27
    Leonie Wainwright (@leoniew27) reported

    @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, thatโ€™s not a market โ€” thatโ€™s a monopoly.

  • immyonboard
    immyonboard (@immyonboard) reported

    Will be late to the iOS 27 beta this year because, as usual, my Telstra internet keeps crashing. 12+ times a day. Fix your **** @telstra, this is incompetent.

  • camo2572
    Here4CarltonMeltdownsโšซ๏ธโšช๏ธโšซ๏ธ๐Ÿ‡ฆ๐Ÿ‡บโœŠ๐Ÿพ๐ŸŒŠ๐Ÿ„โ€โ™‚๏ธ (@camo2572) reported

    @karlstefanovic Sold everything you clown Private sector won Thatโ€™s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** ๐Ÿคก๐Ÿ–•#Auspol

  • JoanneJ37319580
    Joanne Jones (@JoanneJ37319580) reported

    The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

  • SNOWFXINC
    Snow Leopard (@SNOWFXINC) reported

    @SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: nonโ€‘existent. 2026 and we still donโ€™t have a shared rural network? When one telco holds all the coverage, itโ€™s not a choice - itโ€™s a monopoly. #WakeUpAustralia #NannyStateNSW

  • 45FirstLady
    Australian ๐Ÿ‡ฆ๐Ÿ‡บ (@45FirstLady) reported

    @OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.

  • Bailey92035278
    X- Y Bailey ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ณ๐Ÿ‡ฟ ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฉ๐Ÿ‡ช๐Ÿ‡ฎ๐Ÿ‡น (@Bailey92035278) reported

    @WSWanderingEels On the rare occasion Vodafone customer I actually agree with Telstra yes you have to go now if youโ€™re the NRL like yeah 2029 if you want to beat the AFL over anything then this would be the one AFL hasnโ€™t even talked about 20th team. Time for the NRL to put up or shut up

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโ€™s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • PeterPeterV20
    Peter 2.0 ๐Ÿ๐ŸŒธ (@PeterPeterV20) reported

    @cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.

  • partywuuu
    Aino (@partywuuu) reported

    @hobojo12345678 **** Telstra

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

  • qexdval
    dexq (@qexdval) reported

    Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF youโ€™re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider companyโ€™s themselves donโ€™t have the technology to see if youโ€™re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet companyโ€™s themselves were โ€œyouโ€™re ineligibleโ€ the 4th I asked for a technician to atleast have a look and he said and in quotes โ€œthis is piss easy to install what where they even telling youโ€ they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And Iโ€™ll add my circumstances which is why I think most will not have any issues โ€ข I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town โ€ข the house Iโ€™m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** companyโ€™s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isnโ€™t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

  • kc9on
    John Clements (@kc9on) reported

    @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

  • JohnnyKod9
    Johnny KOโ€™d (@JohnnyKod9) reported

    @Telstra are you having network problems in Footscray Victoria?

  • CompSciFutures
    Dead Aฬทฬˆฬฝอ—ฬฌอ–PฬทฬŠฬญฬณอ”อ‡ on CompSciFutures (โˆ€/โˆƒ/acc) (@CompSciFutures) reported

    ๐—ข๐—ก ๐— ๐—˜๐—ก๐—ง๐—”๐—Ÿ ๐—”๐—•๐—จ๐—ฆ๐—˜ ๐—•๐—ฌ ๐—ง๐—˜๐—Ÿ๐—ฆ๐—ง๐—ฅ๐—” ๐—–๐—”๐—Ÿ๐—Ÿ๐—œ๐—ก๐—š ๐Ÿญ๐Ÿฏ๐Ÿฎ๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—ช๐—›๐—˜๐—ก ๐—˜๐—ซ๐—›๐—œ๐—•๐—œ๐—ง๐—œ๐—ข๐—ก ๐—–๐—ข๐—ฅ๐—ฃ๐—ข๐—ฅ๐—”๐—ง๐—˜ ๐—•๐—จ๐—œ๐—Ÿ๐——๐—œ๐—ก๐—š ๐—ฆ๐—ช๐—œ๐—ง๐—–๐—›๐—•๐—ข๐—”๐—ฅ๐—— ๐—œ๐—ฆ ๐——๐—œ๐—ฆ๐—–๐—ข๐—ก๐—ก๐—˜๐—–๐—ง๐—˜๐—— Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

  • deepudips009
    Deepuc (@deepudips009) reported

    @Vickibrady @Telstra have you ever tried contacting your premium support on Telstra app? you should try

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra All Iโ€™m saying is maybe Telstra and other telco multi billion dollar companies should charge accordingly and stop using every capitalistic ***** trick to overcharge for normal service . Anyhow have a good day