Telstra Outage

@Telstra Yes and it’s been useless. The internet keeps switching on and off. We have rebooted the modem many times and the issue still hasn’t been resolved. There is very obviously a fault somewhere.

@Telstra @Telstra Wow. Yeah, so it's been nearly 24hrs and still no response. I even gave them an alternative number to call, non-existent service Day 20 #crickets

@nermindotgif @circleslifeAU Our mobile services use the Telstra wholesale network 😊

My Telstra cable connection is down for over 3 days. Everyday the outage page keeps saying , Services should be restored: Within 2 days. Not happy #telstra #fixit #telstraoutages

@Telstra Its still delivering poor service . Always been the situation in this location but never action done. You have a monopoly on the lines here so why do @Telstra care as long as thw company gets its money

@Telstra Maybe @telstra should find a way to deliver a product that we pay premium price for. Always happy to take our money but never to keen to deliver a good product.!!!!

Trying to finally disconnect from the despicable Telstra. Go to the website - no options to disconnect Try the 24/7 chat, choose 'disconnection' - can't register my 'enter' key Phone help line (not listed on their site), ask to disconnect - 'our centre isn't opened right now' hm

@Telstra No, this is a new case manager relating to TIO complaint. I’ve been bounced around that many times so I suggest you escalate this to the person as I only spoke to her on the phone otherwise I’ll raise another complaint. I’ve been dealing with your incompetence for 2 months now

@Telstra can I get an update from the case manager regarding case SR 1-2215019532438 now that my issue I’ve been facing has been resolved. We discussed options for when the issue gets resolved. Email is fine so I’d like to hear from her today.

@Telstra Don't even bother replying to my last tweet since I'd never comeback to you.

@Telstra I'm with vodafone and have and have samsung galaxy s10plus. Have landline with iprimus since your customer service was ********* and I got better deal.

@Telstra Shit phone. Shit company.

@pulte Bill. Telstra, right hand drive UK spec would go down a treat

I’ve spent so much time on this I should be on Telstra’s payroll. Your online & call service centres haven’t a clue in the majority of cases. Only help I’ve had is from local Platinum technician, the payment for which is classed as ‘goodwill’ as if I’m meant to be grateful.

No, he said... so I had to explain for an extended period of time at the T-shop what I needed and why. In the end I called CEO Complaint Specialist and passed him on to Telstra agent. It took me an hour to get a SIM, all because Telstra is failing to provide a service.

@Telstra Well, my house-sitter tells me that the internet has now been cut off entirely. No Smart Modem supplied as promised, she was using the old Netgear modem as advised by the technician who was supposedly bringing a modem with him. Well done. *slow clap*

I've had ongoing problems with @iiNet getting my number ported to their service, which necessitated a TIO complaint to get it sorted. I will be contacting the TIO tomorrow to complain about Telstra.

@Telstra No it is still ongoing. Cable cuts out, then goes to 4G backup. Then cuts out and back to cable then to nothing, and on and on. Resets have done nothing and outage page says everything is fine.

@BrudalBruthers @Telstra That really sucks and it's terrible to get away with it.

@BrudalBruthers @Telstra I can't have this messing with my livelihood. I was excited to be getting an upgrade. I had some issues photographing an event last week so a good camera/big screen is essential.

@BrudalBruthers @Telstra I used to travel a lot for work so it was the best for regional Australia. Frankly, could walk away and check out the competition. Then there's NewsCorp's Foxtel to dump too. I was a good customer.

@The_L3mming_ @Optus @Telstra have shit customer service but product is good.

@Telstra No, it's not scheduled. I chased it up with you guys originally, contacted tech support (web form) which was never answered, called tech support in the end, but I don't think the guy I spoke to escalated it or had a clue. So trying you guys again. :(

@Telstra It’s your outage page, if you don’t know who does apart from some call centre drone who says it will be the earliest of pm this Saturday, five days for a cable cut. I think you should be honest with your customers or maybe you are taking lessons in transparency from AMP

@LycamobileAUS @LycamobileAUS this is totally unacceptable and a bad business practice. Every service provider, across industries, refund any unused credit that belongs to the account holder. In the case of telcos @Telstra has refunded me in the past after I closed an account with them.

@Telstra When contacted a @telstra consultant told us they would fix the issue and we'd have the number back the next day. That didn't happen and they closed the issue - again without telling us!!!!

Appalling customer service @Telstra - disconnected my wife's business phone no. without any notification. Appears you can no longer have 2 phone nos on the same physical line. Nice that they let us know! Luckily a client had my wife's mobile to tell her the no. was disconnected.

@Telstra so none of your support staff can find my usage for home broadband. $97/month gets over 12 months with zero data usage available and tech support have no idea! Best bloke could offer was that I go to Telstra shop.

I'm going to have a MONTH of no internet. It's bad enough I'm stuck with ADSL+2, but a month of no internet & it's not even my ISP's fault! @Telstra controls the copper network & have been contracted by the government to handle maintenance of @NBN_Australia's network too!

Our wifi’s been out or literally the entire week and I’m stressing out Arashi’s gonna do another live thing that I won’t be able to watch bc I can’t lose all my credit on my phone which I need a wifi to charge. god damn it Telstra they need to step up their game

@andy_penn @Telstra @HarvardBiz Hi andy. My 80+ MnLaw, after 3 months has not seen the benefits of 'to better serve customers '. She is hoping she will be able to use her Medical Alarm by Christmas.... You said a few days ago 'resolution asap' ... not a call or email from @Telstra today ☹

@Telstra thanks to your lack of maintenance of the copper network, I & many people have been out of internet for 3 weeks through our ISPs & apparently you'll take a week to replace 130m of cable... after 3 weeks figuring out you suck at your jobs! Jesus Christ guys!

@Telstra Just very, very disappointing and unacceptable to try to access customer ‘service’ centres and get the same old spiel read from a cheat sheet and no one who can actually do anything on the front line (simple things). @andy_penn

@Telstra And just to be clear here, I have as an express term of my contract that speeds are of 100 megabit, no less, when your VIP handling team first asked me to come to Bigpond. You guys agreed to that term, as did I. I'm ok with even HALF that, but this, no. Too slow.

@Telstra support are just appalling. An hour on the phone with someone who knew nothing but a script. So no wifi for another day apparently

@BradThompson83 @Telstra Exactly, I had no clue that this was on my account, never mentioned in any conversation. Unless they make it right (last phone call, got a bad luck) all Phone, Internet, Foxtel moving on.

So at the first chance I got, I went to a @Telstra store to swap this handset but couldn't because I opened the box. Then I called the complaint line and they wouldn't do anything either.

@BradThompson83 @Telstra Sly dog's @telstra charged me some overseas thing at $10 a day that I did not want or need, and I did not use other than send 3 multimedia SMS (never used it for calls or Internet) When contract finishes,Business & 3 Home packages all leaving @telstra unless they make this right.

@markc @Telstra It’s crazy that’s it’s often easier to cancel/close the account that it is being paid from

@manfightdragon @alecjmcd Yeah this router doesn't do VDSL at all (which isn't surprising as Telstra's cable network doesn't use VDSL).

@PerfectStormo @alecjmcd Yeah and you can't really do any troubleshooting with that. I'm lucky that my router supports VDSL and NextG so I was able to do a dual connection to 2 different telstra gateways at the same time and pinpoint where exactly in their network the issue is.

@DarkMatterzine Ok, second test suggests network. Home internet loads OK (telstra/belong), switching to 4g results in no loading (vodaphone or Optus, can't remember which TPG uses these days).

I don’t know how many calls I’ve made to cancel my @Telstra bigpond cable over the last three months but they’ve now signed me up to a new cable plan. 😂🤣

@PerfectStormo Well I mean it will list the IP addresses of your home router and stuff before it leaves your LAN. Anyway it's an issue with telstra they have this happen once or twice a year. It takes the months to fix it usually, I had to complain a heap to get them to acknowledge it last year

This is probably why using a VPN works for some, but not all, people. Essentially to fully solve the issue you need to use a non-Telstra network.

OKAY SO I FOUND A SOLUTION: Don't use Telstra to download FFXIV patches. For some reason Telstra users get the patches from what seems to be a bad Akamai server. Tethering my phone (and disabling the PC's ethernet connection) allowed me to get the patch via Optus.

@manfightdragon 61.9.129.150. It seems to be an Akamai server on Telstra's network.

There is NO SERVICE @Telstra. 99.9% no service

@Psychol0gist Yeah apparently it's an issue that specifically affects Telstra users.

@Telstra Outage is always on 😡

Internet, email problems: 'Telstra does not care'

@Telstra I’ve been told that I am on the fringe on coverage and this is my problem. However calls drop out even when in full signal. The tower I fall under will be Munglinup, WA, 6450.

@Telstra Wants me to sign in ..so no good there. The postcode for me is 6308 but if you read the thread you can see that many are suffering the same indignity in SA and WA

******* hate losing internet connection during the middle of the game, not once but twice... Telstra get your shit together!

@Telstra Am being told by Telstra that a cable cut has led to a 5 day service interruption. You must think your customers are fools.

@RBJRON @jmil400 @CannabisFairy69 @ChrisEgginton @Forthleft2 Recent phone was iPhone 8 on Telstra 2 yr 'lease' plan. After 18 ths I decided plan & phone were crap, start button failing (common fault). Rang them, said I was baling out, I had to pay $250 penalty, give phone back, still saved $300 overall by not keeping until 2 yrs up.

Telstra fix ur God damn wifi/nbn... @Telstra

When you switch internet service providers and your internet speeds go from bad to worse @Telstra

@Telstra Jimmy, Open your eyes and smell the roses. A 5 minute search on Twitter will tell you the whole country(Rural) thinks that Telstra sucks and whenever another carrier starts doing rural areas Telstra will be all but a memory.

@peterwallhead @Telstra Confirmed live chat unplanned outage could be due to bushfires.