Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (41%)
-
Phone (38%)
-
Wi-fi (10%)
-
E-mail (4%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Adelaide, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
James 💉💉💉
(@Jwarne) reported
@Telstra Is there a mobile network outage in Mosman, NSW, 2088 currently?
-
Doz
(@EAGLER0CK) reported
Thank **** my personal phone is with Telstra man… Optus is such a fail of a company…
-
dvb
(@syndvb) reported
@peters_malcolm Telstra and Optus for the last decade - "Your call is important to us, we are experiencing a higher than usual volume of calls atm" No, it's the usual volume of calls. I got Starlink so that I never have to deal with our sub par telcos ever again.
-
William Siebler - Direct Response Copywriter
(@william_siebler) reported
@Telstra Internet and phones still not working
-
Andy
(@Andy05246420) reported
@Telstra ok, if I use VPN to connect to Aus network and type "consultant" in the chat, then a human will come up am I correct?
-
James Wallace
(@surlyITguy) reported
Looks like Telstra are having mobile data issues in the Sydney CBD as well as North Sydney. This is what I get for coming into the office.
-
Ross Croydon
(@CroydonRoss) reported
I went to NT Technology Katherine because they are the local Telstra shop and need help with my phone and was told they can't help? I thought that's what Telstra stores are for to help the paying customers. I'll go back later and see the management instead of the front counter.
-
Willsy
(@Willsypro) reported
@Telstra No service in Zetland. My phone and 5G home broadband
-
Cal ✨
(@The_Bin_Chicken) reported
@Jwarne @Telstra Yeah no service in crows nest
-
William Siebler - Direct Response Copywriter
(@william_siebler) reported
@Telstra My internet is the problem I can’t download anything. So that’s no solution.
-
GracieBrown@aussiebroadband.com.au
(@GracieBrownxox) reported
@bushplato Optus is just as bad - all call centres are now offshore and the stores can only sell you new devices. I have found buying the Telstra network through Aldi to be the best value.
-
Doctor Redban
(@SmurfsRCringe) reported
@Telstra fix your website. It's leading me in circles trying to activate a Sim shouldn't take over 30 minutes. I'm still on hold. Maybe a sign to employ more staff.
-
Peter Lambert
(@BigIcePete) reported
@Sasky @LAKings @ArizonaCoyotes If you want a co-conspirator I'm there for you! I was about to cancel my Telstra account, looks like that move delay has paid off!
-
Andy
(@Andy05246420) reported
@Telstra do you have other more constructive advise? it makes no sense to ask a customer to wait endlessly on an internatinonal call, you knew it
-
Ash
(@ISwearToBreathe) reported
Getting slow af replies in the telstra chat which is fine I guess but I am impatient and anxious
-
Shifty Dingo Fan
(@ShiftyFan) reported
@Telstra hey, im having trouble connecting to my home wifi. My mobile data works fine. I just cannot cinnect to my home wifi. I have a telstra Next Gen 2 modem. And, I'm getting One blue light at the front, and, 2 green and, 2 red lights at the back.
-
Northex
(@NorthexOCE) reported
Yo @Telstra wtf is wrong with my 4g…. Cant even watch the ******* basketball u *****
-
'Cae's Spice Center 🏳️⚧️
(@LunacaeAD) reported
@GoldenTaro_AD @deaf_mute92 @TMobileHelp And I thought Telstra was bad Jfc They are least pretend to care enough to try helping.
-
Dandy
(@dandysandos) reported
@Telstra @ularbeludakkk Down detector reports of Telstra issues just hit 500. Is it POSSIBLE that it's not just Glenn having too many tabs open?
-
Andy
(@Andy05246420) reported
@Telstra what is your support email? or how should I ask in the chat to call out a human?
-
Andrew Banks
(@Banksy_AU) reported
Hey @Telstra is there any known network issues around Campbeltown/ Narellan - network connect speed is poor
-
Shifty Dingo Fan
(@ShiftyFan) reported
@Telstra Im having a big problem connecting to my home wifi. My mobile data works fine. it's just that my home Wifi and house phone are not working. I have a telstra Next gen 2 modem. Front light is blue, While Wan/DSL is off and Mobile signal and phone lights are both red
-
William Siebler - Direct Response Copywriter
(@william_siebler) reported
@Telstra I tried Twitter support and they did nothing except tell me to stay on hold.
-
stephen
(@johnsy123aus) reported
Gee these people will try everything, today I received an email saying Telstra were having trouble processing my payment could I click on the link below to fix it, delete immediately
-
wan
(@Wango01) reported
@Telstra 5g/4g networks down
-
William Siebler - Direct Response Copywriter
(@william_siebler) reported
@Telstra how is one hour on hold and counting acceptable customer service?
-
Obey
(@ularbeludakkk) reported
@Jwarne @Telstra Yes it is. No signal at all.
-
RollerDerbyMum
(@RollerDerbyMum) reported
Hello @Telstra I am trying to get the screen of my phone repaired under Stay Connected. Your phone service is a basket case & I had to terminate the call. Can you assist? Long-term customer expecting better.
-
Mal Peters
(@peters_malcolm) reported
Get a load of this Telstra. Just contacted apple on iPad problem. Had not finished contact on iPad and they rang me back. How good is that.
-
York Finance
(@York_Finance) reported
@Jwarne @Telstra Telstra Mobile is down in Lane Cove also!