Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (46%)
- Phone (36%)
- Wi-fi (9%)
- E-mail (6%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Geelong, Penola, Cook, Perth, Canberra, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 46 minutes ago |
|
Melbourne
|
Internet | 1 day ago |
|
Melbourne
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Geelong
|
Internet | 2 days ago |
|
Penola
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they wonβt want to discuss my concerns in public. We want to help you, Tony. Please private DM us.
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BLUE (@BLUE04699289) reported@KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope π
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Australian π¦πΊ (@45FirstLady) reported@OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.
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Matai James Turner (@62DesertEagle) reportedmy recent Telstra Auto pay failed because someone changed the password on my Telstra account and I never turn ed the Wifi off and that card and both cards are full
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somewhat daft (@somewhatdaft) reported@eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(
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Bennyboy1 (@bennyyy_boyyy) reported@Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month
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Mike Sharpe (@VMaxF1) reported@Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.
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SNOOPREY (@SNOOPREY77) reported@Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking theyβre getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so
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Madmike (@madmike888X) reported@Telstra @Mention Must be a major issue? Been down 24 hours now. π― without internet totally @mention
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cat ππ΅πΈπ©· (@feedthecath) reported@Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol
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JimBobSquarePants πΊπ¦ (@James_M_South) reported@Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?
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Leonie Wainwright (@leoniew27) reported@MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area
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AI Will Replace All Lawyers π¦ (@ohfarfoxache) reported@kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra
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Francis McF (@FrancisMcF1O) reportedRegional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, thatβs not a market β thatβs a monopoly.
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Devil's Avocado (@CaptHughBeard) reported@Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?
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deirdre ritchie (@deirdreritchi10) reportedSame with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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Snow Leopard (@SNOWFXINC) reported@SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.
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Anna (@spannaforce) reported@central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues
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Peter Dewar (@PeterD84508) reported@TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .
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sportsindustry (@footyindustryAU) reported@WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights
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JimBobSquarePants πΊπ¦ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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πHenry Ross (@Lincolnabe123) reported@MikeCarlton01 The very worst though is a toss up between Qantas and Telstra ππ‘π‘
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Aino (@partywuuu) reported@hobojo12345678 **** Telstra
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Anna (@spannaforce) reported@roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks
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Kβ’Aβ’Nβ’E (@kanethesaint) reported@ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.
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calmingdown (@joey8bitz) reported@enz2g @1WeakGuttedDog Telstra is really going to hinder its own company π You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.
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Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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π»πππππππ πΎππππππππ Β© (@skylarusi) reported@the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...
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Mike Hutchinson (@michaeljames947) reportedJust been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customersβ¦(who they called βsubscribersβ)