Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Ballarat, Sydney, Dubbo, Brisbane, Sunshine Coast, Perth, Melbourne, Adelaide, Canberra, Maleny, Nowra, Bunbury, Gold Coast, Wasleys, and Townsville.

City	Problem Type	Report Time
Ballarat	Internet	4 hours ago
Sydney	Internet	8 hours ago
Sydney	Internet	21 hours ago
Dubbo	Internet	1 day ago
Brisbane	Wi-fi	1 day ago
Sydney	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan ***** (@NathanOrgan) reported 8 minutes ago

  @grok @RositaDaz48 Telstra lmfao!! Charter Hall? lol Langdon capital? Are these people able to understand public service and the true value of work? I doubt it.

• 
  ろーら 🪷 (@rollablazer) reported 9 minutes ago

  Telstra, your 5G modems do not tell the truth. Your service is down and the modem is green. @Telstra

• 
  Ronnie Chapman (@ronnnie_12trans) reported 19 minutes ago

  @SWatMR11 @GusLefty Rex was dropped by Qantas and that idiot Joyce was an instigator . 48% of telstra sold off by Howard ,Hockey responsible for the demise of Ford, GMH and Toyota pulling out of Australia.

• 
  David Havyatt (@havyatt) reported 22 minutes ago

  @DHughesy Hey mate. Learn some history. Howard also sold Telstra for about $100 billion, but the saving on interest paid is less than the dividend foregone….it was a net cost. The Future Fund was established as a special purpose vehicle to fund public service superannuation. 1/2

• 
  outsider (@outsider2040) reported 25 minutes ago

  @Urquie_Coffs @TonyShepherd4 Of course he left a measly surplus after selling off Qantas Telstra airports and many other government assets. Can be done once but never again so it pumped his numbers up big time. Other than that he pulled in some small tax receipts from massive mining boom.

• 
  MormorLady (@mormorlady) reported 27 minutes ago

  @Telstra As longtime customer I deplore your endorsement of IDF being allowed to enter Australia and taking part in the @sydmarathon A slap in the face to Zomi Frankcom’s family and to all Australians

• 
  Tom English (@thmsenglsh) reported 28 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  bitterboy (@twistedandbitte) reported 29 minutes ago

  @Telstra What a bloody disgrace you are Telstra. Heard back from the person the complaint went to. Their response was instead of discussing the issue bluntly told us that given they have called us the case is now closed. Never discussed anything refused to discuss anything.

• 
  Violence is a construct (@wokeupviolent) reported 33 minutes ago

  [REUTERS] Telstra says external review finds network timing system caused July outage

• 
  Frank (@Frank93688755) reported 38 minutes ago

  This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?

• 
  bitterboy (@twistedandbitte) reported 41 minutes ago

  @Telstra Will now take this up with the Ombudsman, asking them to note it is resolved in favour of the customer and the delay in responding is your deliberate attempt to delay compensation. Stick that where it fits, or where the sun don’t shine.

• 
  stephen (@johnsy123aus) reported 42 minutes ago

  Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

• 
  XPRESS (@Xpress_24_7) reported 43 minutes ago

  🤖 𝗕𝗥𝗘𝗔𝗞𝗜𝗡𝗚: Telstra paid CEO Vicki Brady $6.8m after a nationwide outage; 20% of her bonus was docked but she still got close to $7m. Govt to introduce laws forcing tech platforms to pay for Aussie journalism: at least eight deals to acquit; 200% offset for SMEs. Source: The Guardian What happens next? Follow and like for more. #Aus #Tech #Media

• 
  Meg Coffey (@TexanMeg) reported 44 minutes ago

  Hi @Telstra. We’re on 15hrs+ now where I can’t make any calls or get any internet service. I know you don’t care about customer service but just wondering if I might be able to get access to the product I pay for?

• 
  Brent Hodgson (@BrentHodgson) reported 46 minutes ago

  @DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"

• 
  Lombok (@Phildecynic) reported 46 minutes ago

  Telstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)

• 
  me, an internetual (@grrowl) reported 47 minutes ago

  @agileben @Telstra It’s so annoying, data has been down in Abbotsford for a week

• 
  Nathan ***** (@NathanOrgan) reported 49 minutes ago

  @grok @RositaDaz48 Then explain how they got the renumeration so wrong. Those companies are some of the worst managed companies in existence, and Telstra is virtually government.

• 
  Misinformation Fact Checker. (@MisinfoFact) reported 53 minutes ago

  @MChandlerMather Telstra having a monopoly over telecommunications made the service more expensive.

• 
  Brent Hodgson (@BrentHodgson) reported 55 minutes ago

  @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

• 
  Mr.MojoRisn (@Totally4yeah) reported 55 minutes ago

  @DHughesy Aaron’s post is pure projection dressed up as wit. Dave Hughes—a comedian—got some Future Fund details wrong in a short clip (confusing it with debt, implying it was spent on GFC stimulus). Aaron then spent weeks delivering multi-thousand-word “corrections,” only to pivot, when Dave pointed out the Fund’s growth came almost entirely from Howard/Costello’s $60-64 billion seed (no further public contributions to the core fund after early Rudd), into the classic Labor-adjacent playbook: invent a payday conspiracy and declare victory. Facts Aaron keeps soft-pedalling: •The Future Fund was created by the Coalition with surplus cash and Telstra proceeds precisely to cover unfunded public-sector super liabilities that sit outside headline net debt. Its growth to ~$270-330 billion (including other managed vehicles) is investment returns, not ongoing Labor largesse. •Net debt added since 2007: Rudd/Gillard ~$190 bn, Coalition governments ~$366 bn (much of it pre-COVID), Albanese so far ~$75 bn. Absolute numbers do not support the “Labor alone ruined everything” narrative, but neither do they support Aaron’s selective framing that treats Coalition debt as somehow less real. •Australia’s GFC stimulus was borrowed, not raided from the Fund, and helped avoid recession—true—but that doesn’t erase the subsequent spending trajectory under both sides. Aaron boasts of criticising Labor on social-media bans, Comcars, Anika Wells, etc., yet his energy is overwhelmingly reserved for policing anyone who questions the post-2007 debt/spending record or the Albanese government’s performance. When those corrections land, the immediate response is “you must be paid by Labor/taxpayer.” That’s not analysis; it’s the standard deflection of someone whose default is to treat fiscal criticism of Labor as illegitimate. Kerry Packer’s line worked because Bond overpaid then collapsed. Here, the only collapse is the repeated refusal to concede that a comedian’s imperfect summary of economic history does not require a full-time unpaid opposition research unit. Knowing things is indeed useful. So is noticing when the fact-checker’s intensity and ad-hominem default look a lot more like advocacy than neutral accounting.

• 
  ChinoAleman (@chinoalemano) reported 58 minutes ago

  JUST IN: $SHAZ just hired the executive who ran Telstra Enterprise as its new COO. David Burns: 35+ years across Telstra and IBM, most recently leading Telstra's entire Australian B2B and international portfolio. His mandate, per the release: own the journey "from customer order to live operational capacity". Co-founder Andrew Leece moves to a dedicated Strategic Partnerships role, founder-level care for the biggest relationships. Read the pattern, not just the hire: new CFO in July. New Chief Legal Officer in July. Now a heavyweight COO in August. Fourth senior addition in five weeks. A company with $8.8B in contracts and 212MW to deliver isn't hiring to SELL anymore. It's hiring to DELIVER. The bottleneck moved, and management is staffing the bottleneck. The honest line: executive hires are capacity, not revenue. The proof stays where it always was: deployments accepted, escrows released, rent flowing. But you don't poach the Telstra Enterprise boss to run a small book. I'm long $SHAZ. NFA. DYOR.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 58 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  Lyall Mercer (@Lyall_Mercer) reported 59 minutes ago

  @Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.

• 
  Meg Coffey (@TexanMeg) reported 59 minutes ago

  Hey @Telstra I still have no service. Any chance of a human, anywhere, that might be willing to help your paying customer?! Stop the chat bots. Employ humans.

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 1 hour ago

  @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

• 
  Noah Fence (@birchipboy) reported 1 hour ago

  @CKMonty Telstra Ford….. never realised they had merged! Haha

• 
  Paradoxa (@Paradoxa18) reported 1 hour ago

  @Telstra Please Phone out May 30 only back a few days before out again It's a known issue

• 
  cello (@cello721490) reported 1 hour ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!

• 
  Ben Davison (@Ben_Davison1) reported 1 hour ago

  CBA makes $620 PROFIT PER CUSTOMER Westpac makes $532 per customer NAB makes $835! (Milking small businesses pays off) By comparison Telstra makes $104 profit per customer & super retail group (Rebel, Supercheap Auto etc) makes $20 per customer No wonder banks love oligarchy