Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Sydney, Darwin, Brisbane, Canberra, Hobart, Perth, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, and Dubbo.

City	Problem Type	Report Time
Melbourne	Internet	5 hours ago
Adelaide	Phone	7 hours ago
Melbourne	Internet	10 hours ago
Melbourne	Internet	12 hours ago
Melbourne	Phone	15 hours ago
Melbourne	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jindu (@Phils_Cassidy) reported 12 minutes ago

  Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

• 
  Jonco Dua (@joncodua) reported 13 minutes ago

  @JimThom90458694 Another Telstra Outage and then Cash is the only option

• 
  Nate Svoboda (@gr8tsworld) reported 14 minutes ago

  @Starlink @Telstra The real breakthrough is turning “no signal” from a dead end into a temporary inconvenience.

• 
  William Hawk (@WilliamOneHawk) reported 16 minutes ago

  @montrosegraham @News24Aust South Australian police confirmed there is nothing to suggest a regional South Australian woman's death was caused by the recent Telstra outage or any failure to connect to Triple Zero.

• 
  Nagasaki Catholic Jedi (@M333111x2) reported 16 minutes ago

  @Matt_Camenzuli I report to you sleeping in my car using a Telstra pay phone free Internet hotspot. **** is far far far more dire than most wish to wake up to. I see it every night when others are comfy in bed in a home. Far more people are living tough than anyone realises — they ‘come out’ once people ‘go in’ — because otherwise they get told to move on. And they’re gone in the am before people know. SEVERE HARD TIMES are here.

• 
  tonyOnOn (@tonyward116) reported 20 minutes ago

  @Possum2412 @Batman2242 I got it on my telstra service, but wife didn't on her Optus service ?

• 
  Jacqui 🇦🇺🌴🌺🌴🌸 (@jaxsunsurf) reported 23 minutes ago

  @Gizmologist_ Never used Telstra never will

• 
  Ladybugfunk (@ladybugfunk) reported 25 minutes ago

  So the government can spam all our phones but they can’t stop the curry muncher scammers from calling us under the pretence of - solar panels, batteries, Telstra tech support, ANZ Bank security executive - lol that last one was hilarious. given I knew head of security of a large corporation and nobody in head office would be calling customers. Ever. **** you very much Albo!

• 
  Gloria Balogh Gottlieb (@BaloghGottlieb) reported 25 minutes ago

  @sarahinthesen8 Sarah Hanson Young She who turns off comments had audacity to note Telstra should compensate customers EVEN IF UNABLE PROVE DAMAGE this GREEN idiot obviously does not understand reality life cost would be unjustifiable grotesque and unwarranted What imbecile.

• 
  Brian Basson (@BassonBrain) reported 25 minutes ago

  Ookla: DIRECT-TO-DEVICE COMES OF AGE IN ASIA PACIFIC 🛰📲 Satellite direct-to-device (D2D) service, which enables smartphones to connect directly to satellites in areas lacking terrestrial coverage, is expanding rapidly across the Asia Pacific region. The region’s first carrier-run nationwide satellite texting service launched with New Zealand’s One NZ in December 2024. By mid-2026, six Starlink-based commercial services operated across four markets: One NZ, Telstra (Australia), KDDI/SoftBank/NTT Docomo (Japan), and Globe (Philippines, launched June 2026) Australia and New Zealand showed the highest activity. Detected users averaged 25.7 and 23.0 scans per month (Jan–Jun 2026)—near daily contact. Usage rose through the southern warm season (peaking in April) and fell in winter, reflecting outdoor recreation and remote work in coverage gaps. These levels far exceed denser markets like the UK (~4 scans/month) and match Canada’s high reliance. Philippines held the region’s largest detected D2D base (64% in Q2 2026), with activity detected from January 2026—months before commercial launch. Pre-launch growth reflected testing and opportunistic registrations. Population scale and disaster needs (e.g., earthquakes, ~20 tropical cyclones yearly) drive demand; Globe offered free access during a June 2026 Mindanao quake. Per-capita and frequency of use remained lower than Australia’s. Japan has the broadest free access (three operators) yet lowest sustained use. Detected base in June 2026 was about half its July 2025 level; users averaged only 7.6 scans/month. High urbanization and >99.9% population terrestrial coverage limit exposure to gaps. Operator figures (e.g., Docomo’s 5 million connected users) are higher but measure one-time connections across iOS/Android. Services function mainly as retention tools.

• 
  Paul Garcia 🇺🇸 🇦🇺 (@PaulCoInc) reported 26 minutes ago

  @teslaownersSV So @Telstra says this could save lives but its not available for anyone with prepaid service. They figure people with prepaid service lives don't matter? That's the message they are sending.

• 
  Sassy Cass (@SassyCassAus) reported 27 minutes ago

  @lostonabikeOz @RoadknightThe My telstra phone copped it despite receiving pretty much zero anything else on the cellular network here. Odd.

• 
  Yoru Barman (@heg_emon) reported 32 minutes ago

  Starlink Mobile (formerly Direct-to-Cell) is already live. About 650 satellites currently deliver text, location, and limited data/apps to unmodified LTE phones in dead zones via partners like T-Mobile (T-Satellite), Rogers, Telstra, KDDI and others across dozens of countries. Native high-speed 5G-level service and continuous global coverage (including poles) arrive with V2 satellites starting late 2027, targeting full planet by end of 2028 as per Grok.

• 
  deirdre ritchie (@deirdreritchi10) reported 32 minutes ago

  @CaveThunk @Aussie_Dad5 I didn't switch mine off to stop it and yet it didn't come through anyway. Telstra were doing work in the area. Interrupted service

• 
  Daniel (@VoteLewko) reported 33 minutes ago

  My predictions for the nationwide Ausalert test today at 2PM AEST. 1) Drivers whose mobile phone goes berzerk cop a $423 fine and 5 demerit points. 2) School teachers bust students who've been handing in a burner phone every morning before school. 3) Matinee session of The Odyssey interrupted causing mass rush to the toilets. 4) Spies, TV and Radio broadcasters learn the difference between mute and off when their career detonates faster than a Hezbollah pager. 5) Telstra network engineers clench hard.

• 
  Paddy (@Dabatsau) reported 37 minutes ago

  @cookyourgarden @valuetainment They dont have lowband spectrum in Australia (nor in the US) without doing a deal with existing providers (Telstra & Optus) so dont get your hopes up. The spectrum they do have is mid band and would require phone manufacturers to support it, also needs a clear path to the sky to work.

• 
  C’hristo (@Baradine1566) reported 39 minutes ago

  @JT3228440527570 Can we organise another Optus outage please, Telstra don't be shy you can join too.

• 
  I Love Grapefruit (@AnJam1980) reported 40 minutes ago

  @RoadknightThe Mine didn't work on Telstra. The optus phone did. FAIL

• 
  Heather Bilson. (@BilsonhBilson) reported 42 minutes ago

  @gpeurocars These 1/2 wits leave us unsafe! Telstra & Optus widespread outages triggers severe, cascading national security & public emergencies as modern infrastructure is hyper-connected, a single software defect or network drop instantly paralyzes critical systems, not just calls. 2/2 🧵

• 
  Bill Nosworthy (@BillNosworthy) reported 46 minutes ago

  @rwallace67 @SimonCotter62 We have 2 mobiles with telstra, only because there's no other option at present! Everything else has been shut down, saving around $400 a month. Added starlink (home & mini) for less than $200/month, so after 6 months all the hardware is paid for as well. No regrets, it's v good!

• 
  X Freeze (@XFreeze) reported 49 minutes ago

  Starlink is bringing satellite-powered mobile data directly to compatible smartphones in Australia Through Telstra, eligible customers beyond mobile coverage can now access select satellite-optimised apps: • Navigation: Apple Maps, Google Maps and AllTrails • Messaging: Signal, WhatsApp, iMessage, Facebook Messenger and Google Messages • Weather and fitness: Apple Weather, AccuWeather, Google Weather and Google Fitness No Starlink dish or special satellite phone required. Just a supported device and a clear view of the sky This is a major leap beyond satellite texting toward useful mobile data directly from space More than 26 million texts sent or received Over 200,000 satellite connections per day Currently supported on iPhone 13 or newer and Samsung Galaxy S26 models The future of connectivity is coming from orbit

• 
  Tim (@TimothyJ_23) reported 49 minutes ago

  @Telstra Nope just complete loss of 5G. I guess the venue is in East Perth so it's probably that. Any ETA on fix? Seems sporadic

• 
  Di Downunder (@DFactualists) reported 53 minutes ago

  F'ing @Telstra bill not due sends 50 reminders. I get the worst service & pay good money!!

• 
  Ross (@Ross1873493) reported 53 minutes ago

  @Terri_1987a @SupportPauline Agreed. 12. Eastern seaboard states. 3 x 4 APR 1400's. Problem is raising private capital, so...Commonwealth finances them; Koreans manage the build because they know WTF they are doing. Then IPO it, float it like um...Telstra. But market cap @ 35%. No more cartel bullshit.

• 
  Brian Basson (@BassonBrain) reported 54 minutes ago

  "Asia Pacific went from world first to regional wave in 18 months" In December 2024, One NZ’s Satellite TXT debuted as the region’s first Starlink D2D service, available at no cost to eligible customers. It spans approximately 40% of New Zealand’s total landmass, where terrestrial coverage is unavailable, as well as roughly 20 km offshore. KDDI followed in April 2025 with au Starlink Direct, Japan’s first D2D service, then added app data in August 2025, support for a limited set of bandwidth-light apps beyond texting, and the first D2D data service anywhere. Telstra launched Australia’s first satellite texting product in early June 2025. One NZ added app data, including WhatsApp voice calls, in February 2026. SoftBank and docomo launched in April 2026, making Japan the only market where three operators run live Starlink services. Globe became the latest in the sequence in June 2026 with the Philippines’ first commercial satellite-to-mobile permit from the National Telecommunications Commission (NTC).

• 
  deirdre ritchie (@deirdreritchi10) reported 57 minutes ago

  @QBCCIntegrity Mine didn't even go off. Telstra gave a warning about interruptions to the service where I was at work.

• 
  Atton (@itsatton) reported 59 minutes ago

  **** Telstra man

• 
  techAU (@techAU) reported 1 hour ago

  Cheers, I certainly am interested in this. Definitely not normal to see Tesla software updates (multiple GBs) pushed over the cellular network. Am sure there must be some arrangement between Tesla and Telstra to minimise this, particularly with the volume of cars in the country now.

• 
  𝐛𝐚𝐛𝐚'𝐬 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐛𝐨𝐲 (@SardineTruther) reported 1 hour ago

  I have some great stories regarding this while working for Telstra/Belong many years ago regarding the establishment of Telstra's 'Centre of Excellence' i.e. The Cut Salaries By 94% Factory. It destroyed 90% of non-binary customer service jobs based in Melbourne, plunging the Adventure Time fan-community of the city in to technical recession. It was a tale for the ages that I once posted and shortly after had to remove due to it's potentially defamatory nature. I'll post it again one day, but you'd have to DM me and swear to secrecy otherwise.

• 
  🐏 (@princefishey) reported 1 hour ago

  @aphexnaim CLASSIC VLINE last time i went to the city it was when the telstra outage messed all the trains up