Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Adelaide, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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greg
(@elizabeth_BBC) reported
@Telstra @tokerShark Telstra are the worst. Leave them!
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$1000 crab (join CATU)
(@punchedmonet_) reported
I’m so mad I’ve been here like 5 seconds and got my first actual scam call the other day the woman was like ‘your Telstra account’ and I was like ‘I don’t have telstra’ and she just hung up like?? Oh you’re gonna try rob me but you can’t even say bye??! Rude ***** 😤
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❌Kenneth Oath III❌
(@tokerShark) reported
@Telstra unacceptable that u would make an appointment,which requires me 2 take a day off work,then the morning of,3 hours before the appointment,u cancel & want 2 reschedule,now I have 2 cancel other plans for Telstra 2 come out & fix the problem on another day. Not good enough!
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elizabeth 🍉
(@3lizabethsmith) reported
@buttholefactory @Telstra There’s a heap of ppl it’s not working for. Us included
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Obey Aritally
(@ObeyAritally) reported
@Telstra hi Telstra you're good service provider
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bec
(@omgbec) reported
Telstra how in the hell haven’t you fixed the issue of us losing internet when it rains? I don’t understand
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Raw Artz
(@RawArtIzGaming) reported
Thinking of how I'm going to have to fix the internet again for you since you guys have no clue what you're doing. @Telstra by the time you get this message I will have fixed it... and you can pretend you somehow contributed or to ease my woes.
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63 Hyacinth
(@63_hyacinth) reported
Telstra deploys Infinera's 800G solution across its international network $INFN $TLSYY
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Bruce Nibbs
(@Nibzeee) reported
Which internet service providers do you recommend that provides good customer service. @Telstra need not apply
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polar 7
(@PolarFNT) reported
. @telstra fix ur net
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Oz By Drone
(@ozbydrone) reported
So @telstra still have not reactivated home phone to allow porting. And today, they DISCONNECTED my internet service that is with another company without my consent. Is Telstra deliberately trying to screw with me - or is this just incompetence?
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greg
(@elizabeth_BBC) reported
@Telstra They’ve reached out to them 50 times since 9 September and the complaints manager hasn’t done ****. Use your brain and do something else. @telstra #ihatetelstra #pathetic
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MAkRamO
(@RamOiH) reported
@Telstra no again everything about telstra sucks
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greg
(@elizabeth_BBC) reported
@Telstra @tesltra what about spending 3 hours on your useless chat service. Why do you offshore everything to third world countries? Isn’t that modern day slavery? #moderndayslavery #slavery
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BrownSquirrel
(@BrownSquirrel) reported
@Telstra No it hasnt been compromised because Im not silly enough to click on them. Im just tired of the amount I get at all hours of the day and night. Im paying you for a service that Im not getting and so is my family. We're all getting them and so are a LOT of other people
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Dr. Raisul Islam
(@Raisul_Utas) reported
@Telstra complaint reference no.18364052 call ref no INT1-3081043856928 order ID : 1-3069685281541 case number is 18364052 Account number during first attempt on 1st of September 2000719154807 Sir, 500 people I talked to, many case/complaint managers. Final step before going to media.
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IceGecko
(@GeckoIce) reported
@Telstra Makes sense that the worlds worst telco would have the worlds worst twitter account.
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Tezzr44
(@tezzr44) reported
Just got texted again this time telling me they’re looking for me deleted before opening this is getting very old,. Twitterati time to start a petition to force Telstra to fix this FFS it’s their platform that scammers are trying to commit criminal acts on
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Ms likkle Tweet
(@likkle_ms) reported
@ellensandell I will never forget the day Greens crossed the floor to Vote with the LNP to sell Telecom (now Telstra,) never trusted them after that. Glad Lidia's in there and that Celeste is having a go. But boy, poliTricks, is a hard, frustrating, shifty game. Very disappointing to watch. 😒
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tariq
(@testok51981) reported
@Telstra Im having issues with my telstra nbn smart modem showing a blue light. I already reset it. Internet is slower then normal
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❌Kenneth Oath III❌
(@tokerShark) reported
@Telstra Keeping appointments made and not cancelling them the morning of,after I’ve already taken the day off work. Now I have to cancel other plans for the weekend to accommodate the appointment. I don’t know what you can do, 21029609 is the case number.
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greg
(@elizabeth_BBC) reported
@Telstra Lee what happened to you? You seemed keen to help and then did nothing.
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Mark Young
(@Youngbus001) reported
@Telstra any idea when the outage in post code 2287 will be fixed. Been without internet since 1pm today.
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Digital Nation
(@DigitalNation15) reported
@Westpac Cut and paste response? Tie me up for 20 mins on a service desk call...with automated we busy messages for 2 hrs? No thanks @Telstra already did that last week... Another story for another day... Engage with me... #community
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⚾️Denise💉💉
(@BegglesDenise) reported
@Telstra Will do, but it’s the NBN. The little green lights start flashing so I know the NBN is down. The smart modem is supposed to revert to sim back up. That isn’t happening every time. I will monitor and if it happens again during the day I’ll raise a faults investigation. Thanks.
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BrownSquirrel
(@BrownSquirrel) reported
Telstra please fix this goddamned spam garbage! Enough is enough!! @Telstra
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Michael Wilde
(@michael_wilde1) reported
@NBN_Australia If you did it once and did right with FTTP I wouldn't be contemplating moving my service to a 5G Telstra service where I can get 6x the speed that I currently get on my FTTN NBN connection. Can't get 350 Mbps downloads speeds on FTTN. But I could get 1 Gbps or more, on fibre.
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ALGO BOT NEWS
(@algobotnews) reported
Telstra deploys Infinera's 800G solution across its international network $INFN $TLSYY
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💜Rachel ⁷🌌
(@black_rayray) reported
Damn you @Telstra Jimin is love for his birthday and my Internet is messed! 🙄🙃
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illi | HYUNJIN AOTM
(@hezebstraykids) reported
Nah **** this **** @Telstra fix the god damn wifi Mate, I cant watch the live bc of your **** wifi