Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (23%)
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E-mail (21%)
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Wi-fi (8%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Tara, Gold Coast, Adelaide, Townsville, Newcastle, Toowoomba, Canberra, Deloraine, Perth, Horsham, Hobart and Toogoolawah.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Total Blackout | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lamar Lowder
(@LamarLowder) reported
@optus_help the telco that leaked millions of customer records, now wants your biometric data just to change your plan. Not. Gonna. Happen. Hello @Telstra ?
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Justkiddingmayb
(@Justkiddingmay1) reported
@MadisonKing_fox Interesting Post. But one wonders who had the Money to pay for these Seismic Shifts - It wasn't the Unions It was the Yanks. It's why Telstra got broken up for sake of Competion Re Optus. Woodside, Chevron, Bass Strait. Manufacturing didn't go off shore till 2005. Cars gone 2017
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Change. The Channel 🇦🇺 🇦🇷
(@changeTc_Au) reported
Leader in technology? Here is a list of companies that faced cyber attacks in the last 3 years • Optus • Medibank • MediSecure • Early Settler • Australian Retirement Trust • AustralianSuper • Hostplus • Rest • Insignia Financial • Telstra • National Australia Bank (NAB) • Services NSW • The Australian • ABC • Skeggs Goldstein • Ascot Vale Health Group I struggle to get any reception anywhere in the suburbs. Our NBN service sucks *****. So essentially. You're building homes that only rely on electricity, banning gas.(too busy gifting that resource to other countries) You're putting turbines that don't help the environment and cost way too much to maintain and are not a long-term solution. You're pushing for more solar farms but blanketting the skies with chemicals to block out the sun. You will fry the system. The EV infrastructure can't even handle the demand of vehicles needing a charge. You made a deal with your communist buddies to bring poorly built and copied EVs here, killing any other option or brand to do business in Australia. It is safe to say that you must be the absolute worst prime minister or leader in history.
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Anil Upadhyāyā
(@anilupd) reported
Dear @australiapost Why do you sell phaseout 3G phone to elderly people in community? Aren’t you ashamed of it, as Telstra and Optus stopped 3G network a year ago?
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Con!
(@c0n_AU) reported
Hey @Optus... trying to give feedback about sh!tty coverage in a Hospital. Your team has "reported that everything is working normally, so the issues isnt due to the network" ... rubbish. Telstra IBC works fine, but yours doesnt. You try holding a call there and you'll see.
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Mike Funnell
(@FunnellMike) reported
@agentsmart @aparachick The “burner type” Android phones I’ve had (and not really used) were sent to me by Telstra when they shut down the 2G then 3G networks - even though I’d already replaced my dumb-phone with a new (if old-fashioned) Nokia - often eBay’d from O/S ‘cause not offered here). Cheap as!
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yarramundafarmer
(@yarramundafarm1) reported
@DavidSandow1 And just wait for the price increase from Telstra in July for your service, have battled with Telstra the last few weeks with the same problem and nearly the same circumstances your in to no avail, people telling you to get starlink, you shouldn’t have to when it once worked
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Mark A Gregory markagregory.bsky.social
(@_markagregory) reported
When is the @accc going to launch an investigation into @Telstra coverage map claims? #accc waiting, waiting, patience running out. There are now two issues to investigate (1) CEO claims to investors (2) coverage map bloopers- time to act - stop dithering. #auspol @TPG_Telecom
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RvanBarneveld
(@R64862Rvan) reported
@RositaDaz48 It is getting a little better from a very, very low base. If I had a Telstra problem, I used to allocate more than 1/2 day to sort it out. It took me weeks to change my NBN ISP from Telstra to another, largely because they kept telling me the new company had to make the switch!
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TheBold Boaby
(@boabythebold) reported
@RositaDaz48 Sadly I have had to deal with Telstra and or its UK counterpart BT since the mid 1980’s, they have not changed one little bit. They are indeed identical entities of stupidry, lunacy, infantile phone tag and incompetent customer facing management. The staff on the phones are okish
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Gary Bathgate
(@BathgateGa3335) reported
Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.
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techAU
(@techAU) reported
🤯🤯 Following the launch of Telstra Satellite Messaging on Tuesday – Australia’s first satellite to mobile text messaging service – over 100,000 text messages have been sent or received using Telstra Satellite Messaging. @Starlink changing lives.
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United Peaceful Noncompliance ⛓️
(@NFPublication) reported
I’ve exhausted options - Telstra has a monopoly on copper network. I can get a technician in to more accurately diagnose - I may do that, repair may be simple. But that’s costly too. Starlink doesn’t need 5G, uses low orbit satellite - only provider whose modem/router doesn’t emit toxic frequencies.. (measurable with Trimeter).
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喵公爵莫青 Herzogmeow Mogcin
(@herzogmeow) reported
Hi @optus_help, There seems to be a problem connecting to @telegram via Optus. Telstra and Vodafone works tho...
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Andrew
(@andrewrdn463) reported
@Telstra @Starlink In the news tonight - Telstra charging more for loyal customers. Change to another provider. Telstra treat you like crap and charge paper bill fees as well.
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Annie Fuller
(@AnnieFuller09) reported
WTF @telstra can't watch netflix most nights as internet drops out every half hour. Even internet in Sri Lanka works better than here & so, so, so much better cheaper than here. It's problematic for working from home to #telstra one of the expensive Telcos & the most inefficient
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Katie McRobert
(@KatieMcRobert1) reported
from
Sydney, State of New South Wales
@Telstra DM sent, will try to check replies when I can but with no internet or phone connection & no mobile service inside the house it can be a bit problematic …
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SuperCouch Potato 🔴⚫
(@SupaCouchPotato) reported
@Fwizzed It has a dual Sim if needed for work too... But can buy it out right and sign up to any plan. I'm currently with Telstra which is expensive but I'll be changing to boost which uses Telstra network anyway and is way cheaper if you pay upfront for a year. Like 200 for the year
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David Trad
(@dtrad) reported
@NototyrannyNOW @Telstra Telstra Bill end of cycle typically, it's the very reason why we Bill or customers in advance to avoid this very confusion. Whilst Telstra can be painful to deal with at times, they are not as evil as they are portrayed, every carrier has billing issues from time to time, it's…
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Hillofwad
(@Hillofwad) reported
@AuntyTori @markjenkinsonmp Fujitsu has had a working relationship with Infosys since 2003, and in 2009 Infosys teamed up with Australian firm Telstra to create an emergency alert system in Australia, and it seems odd that Fujitsu would not employ any expertise in this field that its partner had.
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Sekrab
(@SekrabBin) reported
@Telstra I disabled third party cookie and any ad blockers, tried Chrome, and Brave, and mobile chrome, remove site data multiple times, i think i messed something up because when I try to login (i was allowed to create an account at one point) its associated with the same email, twice
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Sekrab
(@SekrabBin) reported
@Telstra yes the problem is quite stubborn and it breaks at different steps, is it supposed to work from abroad?
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Allan Hobbs🇦🇺 🇺🇦 👍 (Quadvaxxed)
(@AllanHobbs55) reported
from
Menangle, State of New South Wales
@Telstra I can give you a heap of unsatisfied Telstra customers who have tried to get issues solved and your customer support has no idea what to do. Then your customers gave to look for others to help.
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Danielle Clode
(@DanielleClode) reported
@Telstra It's been going on for several days. They did an "update" on the tower which took a whole day and it was superfast for a while and then it just died. You should be able to check the tower's performance and see the problem. Site ID: 9028105 on Morgan Rd.
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adam doherty
(@adamdoherty31) reported
@Telstra this is absolutely ridiculous, why does our internet drop out every horse for about 10 minutes. The whole area is suffering this disgusting crap service. You are supposed to be the “gold” standard. If this is the pinnacle the we are in strife. #fixourinternet
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Danielle Clode
(@DanielleClode) reported
Paying for a top tier internet speed. Getting 3mbps that can't even run Netflix without choking every 30sec. Line of sight to the tower and it"s worse than the old copper ADSL was. Can't even lodge a complaint. Good job @Telstra
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NomNomDePlume
(@NomNomDePlume2) reported
@Telstra Lol, just spent a couple of hours on Telstra messaging app today too. It's a pity most can't speak Australian English, don't understand the equipment, and first string level all can really say is switch it on and off again. No my internet is not working yet. New router coming.
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Marco S
(@MarcoS98862236) reported
@Telstra can someone help me? I'm looking for a unlock code for my ZTE MF910. I tryied to call, butt after 33 min i Hung up
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Jon Tully
(@BStardJon) reported
@Telstra Was impossible due to not having internet it is now back will be looking at a decent ISP rather than TelLies - very poor form from an Aussie company. Was fine all day and then at 4pm went to crap no 4G nothing
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XRPAussie
(@XRPAussie) reported
@Telstra We called you 9 times. Including 2 account managers who replied with "we got no missed calls" rather than. Let's work to fix this asap. All good, our techs put in a temporary solution to give you guys time. :)