Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Adelaide |
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| Perth |
Internet | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Croftinator
(@JandJCroft) reported
@Telstra Been waiting for over 2 days for my SIM card to activate and still have no data. Can you help?
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terry
(@terry23082512) reported
@Telstra did everyone go home a few days ago ?????? still waiting for help any idea how long seems you don't care bye the way these lack of replies are all being forwarded to the ombudsman, Tell Andy i might call past and have a 1 on 1 chat and he can tell me how important he is
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terry
(@terry23082512) reported
@Telstra sorry these words are cheap your costing me $$$ every day and i have to stand down a single mum because TELSTRA and that gutless Andy wont reply, message for the fuhrer well never underestimate someone Andy Penn from a ivory tower
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Lee Tulloch Credible Woman
(@missleetulloch) reported
Hey @Telstra I'm trying to talk to a person in sales. You're a phone company, right? Stop sending me to messaging which sends me to a phone number which sends me back to messaging. And I'm pissed I had to do this on twitter. PS Your virtual assistant is an idiot.
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Jesse Graham
(@JesseDGraham) reported
@raahbeckah yeah that's a bad sign isn't it? haha. Has NBN been built in your area? I had a free swap over with Telstra once construction in my patch last year (I'm really hoping this isn't an NBN speed you've got haha)
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terry
(@terry23082512) reported
@Telstra Hey Whens Andy going to get my phones fixed how bloody long do i have to wait its been 6 weeks, i know that pric doesn't care about little companies and is happy to sabotage them so if he wants trouble then he can have it
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Seamus Byrne
(@seamus) reported
@RutegerJones @smperris I wish Telstra did family plans. But I live in a regional town and T remains the one very reliable service around our house. Optus is improving though so probably due for a big retest to see how it is.
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Daryl
(@AndreolaDaryl) reported
@Telstra I want a refund, you can’t or won’t supply me the service I’m paying for. Any other business would not be able to survive, your monopoly gives you the arrogance to ignore your customers #fixthetowers
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BB Greg
(@BBGreg3) reported
@Telstra @NBN_Australia Due to technical difficulties, we cannot assign someone to fix your technical difficulties. Please return to go. Do not collect $200. Start the entire process again. Someone may or may not call you within 24hrs to tell you to start again.
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Surane Gunasekera
(@surane75) reported
@Telstra please stop sending stupid SMS from numbers I can’t reply!!!! “Hi, we recently sent you a Telstra Smart Modem. We can see this has not been installed. Please do this as soon as possible so we are able to test your service. Thankyou.”
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Ron Wilson
(@sreepsmit) reported
@Telstra I’m onto to my 5th person looking at the issue. No one has offered a solution as yet. The last person couldn’t even get my name right. It’s a pathetic game of pass the parcel. Truely the worst service I’ve ever encountered.
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KR
(@KR_1973) reported
Hey @Telstra_news @telstra It would be really handy to know that @AppleSupport only give 3 days to return a dodgy iPhone Bought an $800 outright Monday arvo, volume button doesn’t work Telstra shop now refuses to swap the phone & advise we must go to Apple shop. poor fkn form
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Paul Pemberton
(@PaulPemberton4) reported
@telstra I've been on an online inquiry for 3hrs trying to ask about moving my nbn service. Just rang the customer service line to be told that they are experiencing higher than normal call volumes and extended wait times and to go online!
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Scott Stevenson
(@sstevens_99) reported
@fictillius I am in the midst of a "Gold Member Support" chat with Telstra at the moment.. I've already been told *twice* that my issue is important to them - and that they can "help me with that concern" (despite the fact that I haven't told them what I have an issue with).. #FedUp
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Gary Sparkes
(@GarySparkes10) reported
@Aussie_BB Have constant drop outs every few min. It’s why I left Telstra. Now the same problem with Aussie
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Rob
(@robwilkinsoniii) reported
@awthorpe @NBN_Australia I understand that Telstra support personnel have not been trained to handle this type of request so there probably isn’t a process in place. I’d just cut the cable at your property line if you don’t get a timely response.
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seth sentry
(@sethsentry) reported
Hey @Telstra your app straight up sucks. I’ve had a problem for 4 weeks and it’s still not any closer to being resolved. Do any humans work the phones there anymore?
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Joe Carli
(@JAYSEE423) reported
Jeezus!!...can't get Telstra internet, gotta go wifi through my wife's iphone to get on...****!!...all these private schooled CEO's of Big Corp' sucking each other's ***** and giving us citz' the resulting pox!!...STALINIZE THE *****!!
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Tony
(@TonyIKnow) reported
Shutting down Google would be like shutting down Telstra overnight. #auspol
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Andrew
(@wombat1974) reported
Holy ****, just had the worst customer service experience with whatever people @Telstra hire to staff their call centres. Lies upon lies. I've asked for one service to be cancelled. Now waiting for them to ineptly disconnect everything out of spite
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seth sentry
(@sethsentry) reported
@Telstra okay Laura, ill trust you, I’ll roll the dice. Im having issues with my internet running slow as hell & also need to query my phone bill. is it possible for you to give me an actual real life phone call?
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Mark
(@BlackZed2013) reported
@Telstra Thanks Shannon. The pricing page refers to NBN. But I won't be on the NBNs network, I'll be on Telstra's fibre network. Will the pricing still be the same as the NBN plan's?
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Surane Gunasekera
(@surane75) reported
@Telstra when are you going to stop wasting my time making false promises and fix my NBN service. I’m over dealing with incompetent call centre staff from India!!! Every one of them ask me the same question and keep repeating myself. They say we will call back but never do!!!
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Jer
(@SpaceJerm_) reported
@Telstra internet has been switched to the 4G backup due to an outage for a few days. Repairman comes Monday but the backup keeps going out and back on every few minutes or seconds. The front light on the Telstra modem is either blue or Orange every time it goes out...
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Allison Tait
(@altait) reported
@Telstra Having just spent four days going back and forth to cancel a no longer needed plan, the idea fills me with horror. But what really gets me is that you're still offering an equivalent plan to what I had but you're moving me to a more expensive option without discussion
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Cdbrown
(@BrowntownBrew) reported
@GailClifford7 @Peter90666913 @NewcastleGardia So 2007 they had fttn plan but didn't go ahead. 2009 decided to bypass the copper network. In 2010 they issued tender docs. Network design began 2011 following some trial fttp sites. Construction also started in 2011. Delays from Telstra pushed the schedule out. Stopped in 2013
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Scott Cosmo
(@dodge2217) reported
@Telstra Lol never have had any telstra plans coz they never have excepted me as a customer on that note **** off spamming ad
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PHire1Solutions
(@Phire1Solutions) reported
20 days waiting for @telstra to provision my phone. Can’t do COVID checking. Can’t get bank confirmation SMSs. Can’t call anyone. Can’t leave the house in case @telstra case manager calls (which has never happened). @telstra you are making my life unsafe and ****. #auspol
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neophyte
(@n3ophy7e) reported
@tanya_plibersek @craigreucassel I live in Glebe, and recently I was forced to switch over to the NBN. Telstra cut off my usual service, and it took OVER A MONTH for them to connect me to the NBN. That was over a month without internet, and I live near the CBD of Sydney. Absolutely unacceptable.
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JAYTEE - Wear a mask. It worked for AUS 🇦🇺
(@JAYTEEAU) reported
@wombat1974 @Telstra Apologies, I thought YOU were going to cancel all services Totally mis-read the last bit. I should slow down :(