Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Adelaide, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Klages
(@PeterKlages) reported
There is a latency on the NBN satellite service that makes it unsuitable for telephony and FaceTime calls. Even @Telstra’s pathetic mobile coverage in this area works better than NBN satellite. And before you repeat your glib “talk to your ISP” bullshite at me, I already have.
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jjaaxxthelegend
(@jjaaxxthelegend) reported
so it seems @Telstra has closed it customer service centers - you have to try and problem solve with them through a dodgy messaging service that they sometimes reply to Its making @Optus or anyone else look appealing
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Peter Klages
(@PeterKlages) reported
@NBN_Australia I might add, I NEVER get 25mbps download. The best I do is about 20 on a good day. I will need faster, stronger and better satellite delivery soon. I am discussing with Telstra putting an aerial up and going with 4G. And abandoning NBN.
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Brad
(@Bradstr01) reported
@Telstra It’s been eleven days. You’re telling me Telstra haven’t been able to find the specialised equipment to fix the problem. I’ve rang the Velocity number and get an idiot in the Philippines that can’t even help me. All I won’t is a dongle at no cost so I can function somewhat
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Fred
(@fiiingers) reported
@Foxtel Foxtel is a rip. Same shows repeated . Over priced . Same ads over and over again. Streaming services far better. Dont do telstra foxtel. Foxtel says call telstra foxtel says call telstra. Personal ecpereince Notice how u cant down grade ur package on line
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Peter Klages
(@PeterKlages) reported
Adding insult to this, if I want a fixed line phone for business (which I will soon), @Telstra will have to reconnect a copper wire PSTN service to my address. NBN satellite service is deemed unworkable for VoiP, according to all the providers I’ve contacted.
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Peter Stefanovic
(@PsStefanovic) reported
@Telstra #Samsung IMO Best Hardware Worst Software Worst for Bloatware aka #Bixby Having owned a S5 & a S9 i will never buy a Samsung ( anything ) Again . #InMyOpinion
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AshanaCassieYuuuuuuu
(@AshanaCassieYu) reported
@Telstra u r very disgusting! I m currently with u! Ur “msg” function takes forever to reply and solve my problem! Also! U were asking me to call u on the fking 132200 and u told me to msg u after I answered everything??!! I m very disappointed!
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Chelsea
(@herrightboot) reported
@Telstra - internet has been down all day. Tried already troubleshooting. And online messaging has no response
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Corty79
(@corty79) reported
@Telstra Such a great idea, I tried it last year,and it failed. Kayo claimed they never got their money, spent a whole day with Telstra trying to sort it out, but they couldn't find the problem either. After 4 days Kayo cancelled my subscription.
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Petra Campbell
(@PetraAu) reported
@Telstra Just a dead line. Neighbours phones work so must be at my place. Second time this year. Yesterdays floods might have caused some damage to Telstra infrastructure though?
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Candy ミ☆
(@_CandyJL) reported
@Telstra any outages in officer 3809? Email received advising all data is used but we've just confirmed with online help that's there's data available??
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Jackie Rakov
(@psychwrite) reported
.@Telstra is possibly worst customer disservice to date. Don’t they employ people anymore?!
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Hawk Talk Podcast
(@HawkTalkPod) reported
@Mitch7972 @AFL I think if you're a Telstra customer it's even cheaper again. Worth looking into.
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Biptutti
(@MonikaJansch) reported
Internet speed of 0.64 download from @telstra all week no respondences from their “help” service. You to can pay $100 a month for this!
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Troy Cunningham
(@TroyCunningham0) reported
I have been told twice this week by @telstra support that a Technician will attend my premises to fix the phone line broken by a falling branch, no one has turned up and now I am told this department is closed on weekends. I would like some one to contact me to resolve this.
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Jess ミ☆
(@jenanistons) reported
@Telstra I received a text: “We have identified an issue with your home internet service so your Telstra Smart Modem has switched to our 4G mobile network to help keep you connected...” I had no idea something was wrong with our internet?! It had been working fine so I’m confused
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K
(@kimbodee) reported
@Telstra I've just bought into a Velocity area and I'm wondering if I've made a terrible mistake? Our internet has never worked via WAN and only ever in a hit&miss fashion via cell backup and today the whole thing is down completely? Any advice? 4209
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civilengineer
(@civilengineer) reported
@kymtje I spent 90 minutes yesterday with Telstra website, phone and eventually internet chat to make a final payment for Foxtel and cancel the subscription, my last link with Telstra. They flipped me to Foxtel re return of the box. What a disaster... probably worse. Still unresolved.
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PoliticalBina
(@BinaPolitical) reported
@MarieColemanAO Report it to Telstra. Usually these type of callers want you to authorise them to take control of your computer by pretending it’s the only way to fix a non-existing problem. Don’t engage.
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Sophie Love 🎧🎤👩🌾
(@TheNakedFarmers) reported
Biggest loss thus far is telephone pole and wire swept away in flooded river and we know from last week that dealing with @Telstra overseas call centres is a bloody nightmare so how am I going to explain this and how long will they take to get out to fix that, I wonder? 🤔
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Petra Campbell
(@PetraAu) reported
@Telstra Partial joke Ollie. Telstra said line be fix by end of March(1month ago) & would send me satellite phone. No news&no phone. Still 12 days to go tho. Is that your cable in video in what was a road and verge? We don’t have electricity here.
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Lambertus Mastop
(@MastopLambertus) reported
3) in one day! The Telstra guy stated that he was upgrading the network because of the new 15 acre estate putting in new houses. Excuses, I reckon. We had no online notices from my local council nor from Telstra, none-what-so-ever! I was appalled! And so did others.
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Brett May
(@iOSBrett) reported
@telstra Can you give more information on the internet outage in the Yarra Valley please ?
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Anne Parbury
(@aparbury) reported
@MonikaJansch @Telstra That's really bad, I hope @Telstra get their act together and give her the service she is paying for.
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Heath
(@riffwithbiff) reported
@vii_lauren $5 if you’re a telstra customer
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IceGecko
(@GeckoIce) reported
@Telstra @AFL Is this why you cant seem to provide any kind of service what so ever ?
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Zeb Russell
(@Zeb_Russell) reported
@Telstra can you please activate my service I've paid you for it. 3 days to unlock my phone seams unreasonable. I more annoyed you won't answer the phone and hang up and send me some link. Please unlock my phone immediately.
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Biptutti
(@MonikaJansch) reported
@Telstra Well that was a complete waste of my time not resolved and you refuse to send out a technician to an elderly customer to fix the issue.
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Action Bailey
(@Fathairylazy) reported
@Telstra you are the most useless internet provider. All we are asking is for a technician out to our house. You keep running tests on our line and sending a new modem. We know what the issue is and your people keep ignoring it. This has been going on for 9 months