Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 01/13/2026 11:15

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Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Gold Coast, Penola, Adelaide, Kadina, Ceduna, Kincumber, Perth, Hobart, Corny Point, Mallala, Toowoomba and Treeby.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaBrisbane Phone
AustraliaMelbourne Phone
AustraliaSydney Internet
AustraliaGold Coast Internet
AustraliaMelbourne Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • zour0001 dog food (@zour0001) reported

    im convinced that telstra has purposely constructed the worst ux for all their services so you just give up and telstra doesnt have to do anything

  • rbozinovski Robert Bozinovski (@rbozinovski) reported

    @Telstra @P87794158 Did you ever get a resolution for this? I have the same issue.

  • dunetenet spence (@dunetenet) reported

    @drIectr funny bc im with telstra too i would never go with optus or anyone else 😭

  • CHellscape CDL's hellscape (@CHellscape) reported

    1:**** SCHOOL 2:**** TELSTRA 3:**** HP 4:**** NBN

  • TMFScottP Scott Phillips (@TMFScottP) reported

    @angela_shares @Telstra Oh sorry mate, it did. But you'd imagine if it has power and a 4G connection, it should be able to self-diagnose why the landline wasn't working (or at least self-check that the internals were okay). More simply: it should have been able to tell Telstra it was broken :)

  • P87794158 P (@P87794158) reported

    @rbozinovski Sort of. Still have ongoing issues. Ultimately uninstalled all telstra **** & reload. It took awhile kept getting pinged bc I'd start swearing. Then have to go over again

  • periopTTEcho BJ Piper (@periopTTEcho) reported

    @Telstra 5G is unique... 4G not great, but no where near that slow.

  • robbie_stokely robbie stokely (@robbie_stokely) reported

    @Optus Another day over 2 hours no signal, no warning last time was a full day, how do people do business when this Company can't run their own ! If it was @Telstra it would be all over the news! You can't doing upgrades this many times for so long near week after week Disgrace!

  • TravelizeIt Travelizer - Let Go Let Travel (@TravelizeIt) reported

    @Telstra Telstra. This is not good enough. Day 6 of escalating not being able to make outbound calls. It is causing a severe impact on productivity. Agent in Twitter chat dismissive & ended the chat abruptly. Complaint23149268 I need a solution now @NSWOmbo

  • t_charn522 Thr Den (@t_charn522) reported

    @GaryFallon2 @auspost ANOTHER near monopoly Aust business (like Telstra) providing a mediocre service, at best.

  • vaughan_k Ken. (@vaughan_k) reported

    Thanks @Telstra and @BoostAus by providing me with no #customersupport (As Boost hasn't tweeted since 2019) & with the cough cough best network going back and forward between #3G, #4G & no coverage in a Inner City you are basically telling me to port out even those I lost data 👍

  • dottoz_ MG Dottoz (@dottoz_) reported

    @TakeruFN and i used to have that issue but what ended up happening was the internet box in street was hard ****** cuz of a storm cuz we got a telstra guy to check it out after like a 6 month request and he installed a whole new box

  • FreoLou FreoLou⚓🤘🛫⚖️ (@FreoLou) reported

    Received a letter from Telstra containing a refund cheque. I cannot work out if it is a scam or some sort (not sure how) or that I was one of the 50,000 customers it was made to refund for slow NBN.

  • detoxzr detox (@detoxzr) reported

    @MidgAU exactly telstra came through for me and nbn didnt do ****

  • G_D_Ison_Writer Grant says... I'm allowed to exist, and be hot. (@G_D_Ison_Writer) reported

    Still no home internet. Spent a total of 150 mins on the phone to the ISP over two days.. One doesn't know what the other is doing. Apparently a new modem has been sent. Apparently. NBN tech dude did nothing this morning. My phone as a hotspot is slow as. @Telstra @NBN_Australia

  • czhedgehog Stacheltier (@czhedgehog) reported

    @Telstra Laura, not to be rude but i could write a book about it 😌. Let's just say as your guys obviously forgot about it all and past adventures, I will get to it in my own time.

  • TravelizeIt Travelizer - Let Go Let Travel (@TravelizeIt) reported

    @Telstra Appreciate your reply Greg. I have had 3 complaints logged now and all three escalated. To no avail. Your messaging service have not assisted me on four separate occasions. I need a callback from someone in support asap please

  • SerotonjnFPS Fletcher (@SerotonjnFPS) reported

    Name a more iconic duo than Telstra and unexplained, unannounced outages **** yeah @Telstra ya’ll are some bums

  • y8tes yates (@y8tes) reported

    @telstra **** you & your dogshit internet.

  • kokolopa kokolopa.. PM a systemic, consistent, public liar (@kokolopa) reported

    @drobwlldiad Telstra better pull its finger out and shut these scams down or the phone service won't be worth using... btw the

  • mim4m Bill McLade (@mim4m) reported

    @guru_nrl @david89293299 @abcnews I don’t think it’s capitalist dogma. If LNP were about that, they would be all over this green tech like the proverbial. LNP paid Telstra and Optus billions to buy a HFC network that was in dire need of repair and unusable: they report to an elite few. Capitalism nowhere here.

  • MsJoannLDavids1 Ms Joann L. Davidson (@MsJoannLDavids1) reported

    2 major telephone & Internet service providers in Australia: Optus & Telstra employ Phillipinos & Malaysians in siuth-east Asia to run thi businesses. Microsoft computer company is a Malaysian, south-east Asian company. Microsoft is Apples main competitor.

  • angela_shares Angela Thompson (@angela_shares) reported

    @TMFScottP @Telstra I've had this happen too many times to count. Surely in 2021, it's possible to assess if the issue is at the line or modem level?

  • AndreasObermair Andreas Obermair (@AndreasObermair) reported

    @Telstra Can my secretary call you? I am hesitant to publicly write down personal ref and other numbers.

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @TravelizeIt In my experience, the Case Manager well claim there is nothing wrong, blame you for #Telstra issues, close the case when issues are not sorted because they are just too hard etc etc etc

  • AndreasObermair Andreas Obermair (@AndreasObermair) reported

    @Telstra To tell you the truth, the saga continues. @Telstra not very helpful. It's amazing how much trouble it causes if @Telstra simply turns a fax number in a medical practice off and will not turn it on again.

  • Weedon_Bec Leadbelly (@Weedon_Bec) reported

    @Telstra 4/ whatsoever about this issue despite my furnishing the incident number (16592312) The crux of the matter is the total absence of any effective case management from Telstra. I’m back to testing the modem again with the newest rep. Crazy crazy stuff.

  • czhedgehog Stacheltier (@czhedgehog) reported

    @johnb78 My ADSL is broken and Telstra too stupid to fix, so we are happily sitting on our 4G connection, way better as neighbours nbn, can see the tower from my deck 🥳 will get a 5g router now i think.

  • VacuousNess 💧 Vacuous the vaccinated. (@VacuousNess) reported

    Beware folks @Telstra are at it again. Trying to force everyone to hand over credit card details so they can charge it each month. This completely unethical. Giving others access to charge your card at will is bonkers ! #auspol @abc730 pay on invoice never before.

  • vaughan_k Ken. (@vaughan_k) reported

    @periopTTEcho @Telstra With me I have 3G, one or two bars on 4G and no coverage in a Inner City and #Telstra wrongly claim they are the best network? @andy_penn