Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (9%)
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E-mail (5%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Killarney, Melbourne, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Adelaide, Hobart, Orange, Charles Sturt University and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Killarney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Citrix
(@citrix0001) reported
@Telstra one of the most horrible customer service experience. My issue has been ongoing for the last two months and received false assurances only. Your Brown's plain, Brisbane store and chat customer service agents should not make promises they can't keep.
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Ash Rogers
(@red_eyed_goat) reported
@StreetRuffian75 @Telstra Even their mobile plans are way too expensive for me mate. Definitely worth looking into Foxtel though. See if they can help ya out!!
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Ickon
(@Ickon) reported
@Telstra Is your company for real, now your system is sending BS texts saying somone tried to call me, please call our office. **** you all over again. I sat on the chat over the weekend for about 5hrs to get no where. Now I'm sitting on hold waiting.
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Superstishan
(@superstishan) reported
Can @optus or another mobile phone service please take over rural areas because @Telstra are absolutley the worst. The worst costumer service ever. It'd be awesome to have a choice
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Dr.ajEdenvalley
(@ajEdenvalley1) reported
@LIVEINMOUNTAIN @Glenina57 More like the awful processes of Telstra in dealing with any issue that lead people like Ray and me to have to ring multiple times to try and get things fixed. Now on day 9 with no working phone or internet. Telstra are the problem NOT the customer
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Lorraine
(@LorraineMKO) reported
@KizzleKyle @Telstra You know what's sad? I've heard really good things about telstra in MELBOURNE. In Sydney however, is total horseshit. What's even sadder is that I've been with telstra for 6 years now, last 3 years have been horrible though. Think it's time to let go of trash
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Jayne Persian Dr
(@jypersian) reported
@andrewwhiteau @Telstra I love how they always assume we're stupid ..
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Brendan Hunt
(@burden2010) reported
@Telstra And as I already replied to you, I am not jumping though any more hoops for you. I am not a customer you can bully any more. YOU FIX IT.
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Kyle
(@KizzleKyle) reported
@LorraineMKO @Telstra Swapped from Telstra to Aussie Broadband and have barely had any issues with it so far
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Travis Holland
(@travisaholland) reported
One thing about @Telstra, they never miss a chance to charge you more for the same service. Just got an email to say our current package will be unbundled and as a result goes from $168/month to $237
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Will
(@StreetRuffian75) reported
So @Telstra , you send an email saying you are simplifying products, separating Internet and Foxtel packages. In the mean time, you just jacked it up by $10 a month and yet the service get worse. How about you just send out an email saying your prices are going up! BS spin!
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A n d r e w
(@andrewwhiteau) reported
@Telstra They keep troubleshooting the app when the issue is both the Telstra website and app. I can login. I can see my account. I cannot access any options on my account without an error message.
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Kat
(@Katrina_McG) reported
@Optus I’m so sick of your crap mobile broadband and paying money to a crap service provider. Everyday I have problems with this, my TV is constantly stopping and my phone has not been working all day. I’ve spent the whole day resetting the broadband box I’m moving to @telstra
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jcc
(@jccrealdeal) reported
@telstra need to disconnect my father's services but do not wish to wait in a 40 minute long phone queue. Can you please help?
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Candace
(@Candace90150889) reported
@Telstra it is impossible to get through to a customer service rep on the phone. Pathetic! Your app also never works and setting up a direct debit continued to error. Worst company to have to deal with..
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Will
(@StreetRuffian75) reported
@red_eyed_goat @Telstra Thats great mate. If you are happy with it then thats enough for me. Telstra needs a strong competitor with their own network - otherwise they just use their backbone and still wholesale anyway. Love for people to leave in droves.
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Adrian stay-at-home
(@adrianjackson) reported
@andrewwhiteau @Telstra I had a similar problem a few years back. My dad and I shared an account and I moved to a different provider but they kept sending me the bills. Even after I escalated to the TIO they couldn’t resolve it.
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Strasser 🇦🇺🇦🇺
(@Strasser0088) reported
@Telstra Can you have someone call me asap as I want to setup a new NBN service. I have called 3 times and the sales nbn line keeps hanging up on me.. I'm trying to give you over $100 a month it shouldn't be this hard.
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muz1975
(@muz19751) reported
@Telstra stop sending me **** about this direct debit crap. Telstra is the last company I will be giving my bank details to. Whoever made this stupid decision should be sacked .
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Siu Ling Hui
(@Siuling888) reported
@Telstra @Sensis Why are you sending me bill re: a phone number that does not exist and has not existed for over 7 years? Your support people tell me the issue been fixed. It has NOT. This is the 3rd month in a row that I am getting this nonsense bill.
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Not so Flash Gordon 🕉
(@DezPaul1) reported
@lachellabella @Telstra Weird. Never heard that happening, even with Telstra. It’s usually data that’s affected with interruptions.
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Ash Rogers
(@red_eyed_goat) reported
@StreetRuffian75 @Telstra We have an IQ4 box so it all runs as normal through that. Can still record, download from the library etc. Its legit Foxtel lol. NBN has gone down twice in the 4 or so months we’ve had it due to storms but that’s an existing infrastructure issue rather than a Foxtel one
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Pakistan Consulate General Melbourne
(@PakinMelbourne) reported
@Chaserholic Our phone line is down. We are in touch with Telstra to get things going.
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Not so Flash Gordon 🕉
(@DezPaul1) reported
@lachellabella If it’s @Telstra **** knows what it is. Even they don’t know why their service is **** lately.
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Sean Conaghan
(@Seanjconaghan) reported
@Telstra Yes - service ticket and complaint raised
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michael scully
(@scully65) reported
from
Brisbane, State of Queensland
@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?
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A n d r e w
(@andrewwhiteau) reported
@Telstra I can login to the website and app, it shows my account details but when I try to download a bill, change direct debit or click on any other option it says “Invalid Account ID”.
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Ms Banani
(@LusciousLani) reported
@andrewwhiteau @Telstra Give up, relying on Telstra customer service or tech support is like using sambal sauce as lube. If they didn’t have a monopoly on the infrastructure they’d be out of business long ago.
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Jacqui Harper
(@Harpercainey) reported
@nicolejeffery @Telstra I get those a lot from the so called Telstra Technical Dept. They want me to arrange a technician to come and replace my modem. Needless to say, I just hang up
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A n d r e w
(@andrewwhiteau) reported
@LusciousLani @Telstra I have a Vodafone SIM card ready to go if this isn’t fixed in the next two hours. 3 months is unacceptable and I’ve been through this “support” process four times now.