Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Paul McCully - WFI Insurance
(@pjmccully) reported
@TammyLeeAtkins @Telstra Weekends, no support during the week either….
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Paul O'Malley
(@paulomalley) reported
@pmpjr What's with that terrible upload though? @Telstra 5G in the Sydney CBD I was pulling 1.2Gbps down and 400mbps up.
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Matt Riley
(@Hawthronfan) reported
@Telstra Hi what the heck is goi g on with your network I’m having issues receiving calls and texts
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Rebeccafowler33
(@Rebeccafowler33) reported
OPUTS! why can you fix the mobile network but now that's it I'm gonna be looking into Telstra phone deals fed up after this weekend #Oputs
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Shane Dignan
(@ShaneDignan) reported
@Telstra I am no longer a telstra customer thank god, however I am $129 in credit after you overcharged me. How do I go about getting my money back as you have zero options in your account page on your site!
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thecharlesdickenstavern
(@TheDickensMelb) reported
Hey @Telstra we are having issues with our landline and no one calling from a Telstra phone can get through. Callers from other providers can. Can you please investigate and rectify asap.
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Calmette Lahoud
(@KingCalmette) reported
@Telstra I SPECIFICALLY TOLD THEM TO SEND PAPER BILLS I HAVE PAID ALL UPTO DATE. DONT KNOW WHY @Telstra IS SO ******* STUPID AND CLUELESS AND WASTE PEOPLES TIME THEY DONT FOLLOW RULES AND CHANGE ANYTHING WHEN ITS GOOD FOR THEM.
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Dianne Lawton
(@DianneLawton11) reported
@Telstra_news hi I'm going to the telstra shop.on Tuesday to cancel my bill
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(っ◔◡◔)っ ♥ Aimbot ♥
(@jurassicfart_) reported
@Telstra Well I inboxed you guys as requested and no one responded so that’s always great service 👍🏼
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Broey
(@Broey7) reported
@Telstra Update is that 2.5 days after I activated my sim I am still unable to make calls. Have been through evening with support people through my Telstra app. They assure me there is no error but this really is a first for me in any country setting up a prepaid SIM card.
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Paul O'Malley
(@paulomalley) reported
@pmpjr @Telstra Oh... Ouch. Yeah, I see that mentioned in review videos a lot from the US. I remember videos of 4G devices being happy with 40 down and 10 up and here I was annoyed at 100 down and 30 up. My mobile network is better than my home connection in all but ping.
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4th tackle settler
(@kmrobbo) reported
@The_____Fixer I “live chatted” last night my service was dropping out. After over 2 hrs @Telstra had only asked for my account number. Said they were straight on it. Im done after 35 years with them.
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Calmette Lahoud
(@KingCalmette) reported
**** @Telstra JUST GOT A SMS ABOUT A BILLING PAYMENT WHAT ******** ARE THEY ON ABOUT I HAVE NOT RECEIVED A BILL AND CANT GET IN CONTACT I WILL DEFINITELY CANCEL THEM SOON OVERRRR IT. AVOID TELSTRA AT ALL COSTS #FUCKTESTRA #CRIMINALS
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Haren Krishnadasan
(@haren_k) reported
@NBN_Australia Thanks Rosemary. My frustration here is we live in a st. where we also don't have mobile reception. As a result of this outage and due to lockdown we're not able to work or communicate externally on Tuesday as our landline is also connected to NBN. @Telstra
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4th tackle settler
(@kmrobbo) reported
@Telstra Your app says there is an issue. You can’t tell anyone because your “experiencing high demand” and 4hrs and 20 mins into a chat it didn’t get past my acc number!
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Susan
(@bourkese) reported
@Telstra Is there any update on getting this issue fixed????
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Greg Moroney
(@gregmoroney15) reported
@Telstra No outage just no service been the same for years don’t know how we go with bad injury trying to get in touch with 000
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Tam
(@TammyLeeAtkins) reported
Twitter saves the day! #BigThanks to the @Telstra social media team who promptly got in touch and fixed mum's internet issue! Would still be great if #Telstra had weekend phone support though, but this has ended pretty well
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Tam
(@TammyLeeAtkins) reported
How does a billion-dollar company like @Telstra get away with not having phone support on weekends? #notgoodenough #telstra
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Greg Moroney
(@gregmoroney15) reported
@Telstra just got to local football no service to scan the contact tracing app we put a man on the moon in 69 I think still can’t get phone service in 2021 in the bush fukin disgrace 😡
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Ellen Fitz 🦞
(@ellenrose92) reported
@Telstra my 90 year old grandparents are living in a rural country town, you have sent out 2 priority phones in the last week and even had someone come out yesterday to bring one, yet once again it is not working this afternoon. I have had Customer service hang up twice.
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Nick Squillari
(@N_Squillari) reported
@Telstra I know it's tricky when we're out in the far reaches of Victoria....but to be using phone data, on a Saturday, in the middle of Richmond... Time for us to part. Don't feel bad. It's you, not me.
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Greg Moroney
(@gregmoroney15) reported
@Telstra Yep you’re spot on but why is there no mobile service in this populated area when there is a tower 10 - 15kms away in this day and age
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4th tackle settler
(@kmrobbo) reported
@Telstra Yeah ! I stilll have no internet. Your response time is terrible and if it’s not fixed in 10 mins I will be changing to another provider. It’s disgraceful
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Paul Psaltis
(@PaulPsaltis) reported
@The_____Fixer Telstra is woeful. I switched to @Aussie_BB two years ago and never looked back!!
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SABotage
(@sab_rossitto) reported
@Telstra is it possible to get support in Australia for Australian customers ? I have been trying to get an issue sorted for 72 hours
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GB
(@o5_gb) reported
@kayosports_help is kayo down atm? telstra tv wont load or iphone
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🏴☠️ Lee Howerin ⚓️ Vaxxed and Unmasked
(@PurpleHaze_Lee) reported
@yank_on @Telstra @AFL I’ll go even further. Craig. I have no problem with listening on my iPad, my computer or my Amazon Echo Dot. It’s just my iPhone that this hiccup shows up. I deleted and reinstalled the app on my phone and it still does it.
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Kathy
(@TAFEdefender) reported
@Telstra Waiting until the 21 July for internet could hardly be called service
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Als Patch aka Allan Campbell.
(@AlsPatch) reported
@AngieHarpas @JeremyPoxon You do wonder what cereal packet qualification's some of these people in the Jobactive network have? One I had was an ex Telstra shop phone/ Tech seller... and completely useless /lazy!