Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Hobart, Sydney, Melbourne, Perth, Adelaide, Meringa, Brisbane, Toowoomba, Gold Coast, Bundaberg, Canberra, Nuriootpa, Mount Gambier, Emerald and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Hobart |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Perth |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Melliegc
(@melpingc) reported
@AlboMP @dailytelegraph @AlboMP you need to check in with the people in the Northern Rivers. Fly up here they are not ok 🙏🙏🙏🙏. Telstra and NBN down from Lennox to Tweed. No one can ring for help. Saw 2 guys yelling in Telstra today saying they are not getting any assistance out there
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Bruce Porter
(@BrucePorterAUS) reported
@Gergyl Yeah, well who sold Telstra? "Oh we make it cheaper." What a load of crap. If the government can't provide essential services, then what is the effing point of goverment? Water, roads, energy, communication, education, health, fire, rescue and security. Not that effing hard!
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@sophie_bulldogs @Telstra @Optus Yep, companies who have no interest in retaining business by being so **** they challenge you to leave
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LYDIA
(@lydiamt71) reported
@Telstra @Telstra’s ‘service’ is non existent. No one has been able to call 000, let alone go online to access thus ‘asssistance package’. @Telstra hasn’t acknowledged the extent of the disaster and it’s role in it. 1st time I could get any comms news was today (using an Optus hotspot).
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Andeey
(@AndeeyC) reported
@Telstra only 300 times to only get a response "your issue has been resolved" to only have the same issue 2 days later
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Vicki Russell
(@VickiRussell62) reported
@SirBAntMQ @Telstra I used to work for @Telstra there is every little they can do. The scammers use Automatic Dialers that generate random numbers and just send out mass texts . They don’t use list of ‘real’ numbers. Sometimes technology sucks. Soz 😞
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LYDIA
(@lydiamt71) reported
@Telstra @Telstra, these are add on services which are irrelevant if you don’t have ANY service. By the way thanks for your prompt delivery of a full bill that I could access only through my Optus hotspot. So many people here are disgusted with @Telstra.
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LYDIA
(@lydiamt71) reported
@Telstra HONESTY , TRANSPARENCY, ACKNOWLEDGMENT. Give us a timeline for restoration of phone and internet even if it’s a long time, be honest. Stop deflecting and defending bad service.
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steve
(@sjfj60) reported
@Telstra Don't ring for service.
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Itfc Australia 🧑🏼🚒
(@Itfc_australia) reported
@Telstra As usual… added Telstra business login info and…. Error… Telstra, you never fail to disappoint 🙄
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Ray
(@Ray_David1) reported
@Telstra After 5 calls into your offshored call centre today I finally got connected to someone who understood the issue..... For a communications company you lack any. Counting down to contract expiry.
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Melliegc
(@melpingc) reported
@zdaniel @deniseshrivell And more @zdaniel Zoe Daniel. Some very distressed young guys came into Tweed Heads Telstra today when I was there and said People’s lives are still in danger out there. Communication is completely down. They told Telstra guy he had blood on his hands
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Female Minister for Koalas 🇺🇦 Surviving BC 🎀
(@shazlharro) reported
@JeffSundstrom @CommBank My banking app (Sydney) has been intermittent all week. Telstra having major issues in Northern NSW.
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░S░P░✳️✳️✳️🇺🇦✊
(@sansoptik) reported
@call_me_tomasso If its any help our speeds are around VHS standards ... Telstra !!!
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Dino Naing
(@dinonaing) reported
@JopeTarai #Telstra is owned by the #Australian government. Basically they can spy on you #Fijians now. I won't hold my breath! Pick another service provider
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Dylan
(@CryptoTurtle74) reported
@Telstra Coolangatta Qld internet is not available for almost 3 days now, I type in my address and tells me there isn’t an outage in my area when there is, everyone I know with Telstra in the area all have no internet
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Ryan Makepeace
(@Ryan_Makepeace) reported
@Telstra I recieved the 25gb extra data today but unless you can fix the mobile data fault first it is rather useless.
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Pete 🌻
(@si_opus_sit) reported
@ConnollyStuart @antfarmer @Telstra For many out of town Lismore it is only patchy mobile and pretty much no or dodgy net all week, many rural can not see or send any news, having to be on a hill to get decent signal
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Lawrence Finn
(@Hipcatprintery) reported
@FayMagee Must admit that I indulged too. Kinda getting so many outages that it’s becoming stupid like Telstra levels of stupid… 🙄
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Bluewolf996
(@bluewolf996) reported
@JonnoPillz What ******** hahahh mine use to do that with telstra has stopped now I went to optus but yeah. Each area is different for who's the best.
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Ed Jegasothy
(@edjegasothy) reported
The telecoms in Bundjalung are still utterly ****. NBN is down, Telstra mobile is nonexistent/shaky. We use Optus 3G/4G on my phone as the household hotspot. Can’t imagine how recovery efforts can function with this. I heard that Telstra towers have 2days battery backup only..
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Meat Axes & Mullets
(@macktruck81) reported
@Telstra @deeplongstop Matthew why are you the way you are? Just help the poor bloke ffs
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jmaxmelbs
(@JMaxMelb) reported
@Optus @Optus I’ll never use your network ever again. Your customer service is atrocious and your prices don’t reflect the service you provide. @Telstra all the way for me.
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Rajan S V
(@rajansv) reported
@WaqasMu26855687 @ShaneWarne @FoxCricket Telstra has no coverage to help him
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ⱮìçհąҽӀ φҽʂąҟ
(@rieper47) reported
@TwitterAU Would be great if Australia's garbage internet worked during this. Looking at you Telstra
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Antoine 🐜
(@SirBAntMQ) reported
@VickiRussell62 @Telstra I know the issue is probably bigger than any telecoms can handle. Especially if one of one's contacts has the FluBot malware by clicking on the link in the spam SMS.
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Sam Rogers
(@sarogers95) reported
.@Telstra Update your app so it is not providing people incorrect account numbers preventing them from leaving your poor service.
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Garden Beet
(@FelicityWaters2) reported
Telstra are you OK ? Do you need more money ? Would that help NSW?
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Lisa Jones
(@Lisajones1986L) reported
@Telstra I have 1/2 a bar currently, it keeps dropping, as does wifi. I received a hilarious txt from Telstra saying check outage via Telstra website/app. How can you do that without service! It’s not me I am concerned about. The hundreds of people with zero communication access for days!
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nellyjane
(@nellyja31335160) reported
@no_retreatx @infadele @Telstra I don’t pay for **** service I demand discounts & I get them !