Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Brisbane, Perth, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Brett walter
(@Brettwalter9) reported
@dwillo56 @farms_sanderson @Telstra I’ve just done that and totally agree with you it’s terrible
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Okay. Out of the Cave & now Bigger Better Things.
(@stu6162) reported
@AdverseVariable @AlboMP We were forced from Telstra cable to NBN. Nothing but trouble since then. Disgraceful. Over the life of this government, the technology has advanced massively. Yet we have gone backwards (and for much of that time at higher cost to access the mis-named high speed service).
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layzieboy_666
(@Layzieboy6) reported
@Telstra Glad to see this is how a loyal customer of 17 years is treated
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Cdbrown
(@BrowntownBrew) reported
@BrendanJAQuinn @black7spades @AlboMP Only if there was true competition, which there can't be on the wholesale side when Telstra own all the pits and pipes. NBN was started because private ent including Telstra wouldn't build the fibre network.
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cminds60
(@cminds60) reported
@Telstra @bradsnoey What a joke this latest trade in your mobile for the new pixel 6 phone is. I paid @2000 outright for the Samsung S20 Ultra and their Offer is only $375 on this phone in excellent condition. Just shows how stupid this company thinks their customers are
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Glynis Rosser 😷💉💉
(@gdrosser) reported
@Telstra I have now been on your hold line listening to awful music for 3 hours, 37 minues. I have DMd your and I have provided the info asked for via your third party msging app and still no one has responded!
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Matthew Bell
(@Matthewbell205) reported
@farms_sanderson @Telstra The signal is almost as useless as the standard Twitter telstra response 👆🏻
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Billy Tucker
(@billytucker100) reported
@Telstra Stay Connected was sold hard - never miss a beat they said - $180 in premiums later, phone breaks and they find me the first appointment 60kms and 5 days away. Went into Apple today and they replaced the device on the spot. Come on guys.
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layzieboy_666
(@Layzieboy6) reported
@Telstra Poor form your team didn’t get back to me, I have a complaint with you already about the matter Reference: 23044422
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Bill Kocak
(@Bill_Kocak) reported
@Telstra why do I pay for the highest package and get **** service? Never an issue when you need to get paid but always an issue when it comes to providing a decent internet service
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Nathan Lee
(@NathanLee) reported
@ALegione @Telstra Yeah, or @Telstra could simply not send the cheque and deduct the amount off the next bill (then start the repeat billing cycle month after, not right away and print a cheque).. Making every customer that swaps plans do this is rubbish.
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Boujee Mo
(@MoeSwag2) reported
@Telstra Yes i did but i misplaced it and because my phone is faulty i wanted a copy to provide to the manufacturer because telstra refuses to acknowledge theres a problem. But apparently asking for a copy of proof of purchase is unreasonable and so is expecting a new phone that works
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Robert Koganov
(@TH3xR34P3R) reported
Yes surprise surprise my last refund from a company was through Telstra for an inactive account and the only option they had was via 21 day cheque in current year.. like wtf.
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whatisgoingon?
(@ccclllggg) reported
@Telstra Flick us a DM? How professional! I’ve been messaging and calling for 4.5 months. No, the next comms from me will be to cancel my order & terminate a 30 year customer relationship. I’ve had enough!
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Grant says... I am no Thespian! Good day, Madam!
(@G_D_Ison_Writer) reported
@NBN_Australia @Telstra Which one of you clowns do I have to call since it was you, NBN, who updated the network in my neighbourhood starting on Friday, in which, since, I have been using my phone data, which was supposed to be done, today, at 5pm and it's still not on..
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Sporting Director
(@SportingDirect2) reported
@jessop_vincent @AlboMP I get anything from 410 - 595Mbps with TPG HFC CABLE first used this with Telstra in 2001. Always been reliable. Crashed only 3 times since Oct 2017. Then No Bloody Network came along everything went down to 5Mbps with the price going up. It was just ADSL?
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Grant says... I am no Thespian! Good day, Madam!
(@G_D_Ison_Writer) reported
@Telstra NBN updated the network beginning Friday 5th from 8PM until today, and your site for outages said it would be completed by 5pm.
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Centric Esports
(@Centricesp) reported
@Zummberr @Telstra My WiFi is broken
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zenny
(@zenswxrld) reported
@Telstra fix your internet bullshit or im cancelling, sick of this dogsh*t internet when I pay for the best. Constant disconnects and drop-outs telling me to "sign in" and downloads speeds of less than 900kb/s
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David Read
(@DavidRead3) reported
@Telstra we received a text to say repairs at MtMoornappa for 7 days from 26/10, is this complete as our service is terrible?
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Lisa L 🍋💛
(@LisaLemon09) reported
@semiosmith I wish. Unfortunately been happening for some time now. Been reported to Telstra. They have been sent a warning letter already to cease. If it continues Telstra is then able to release details to police for them to investigate using a carrier service to stalk.
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xNoRetreatx
(@no_retreatx) reported
@Telstra They never admit fault. Your account is just window-dressing, as is Telstra's Customer Service generally. This is your normal, poor-quality service. They haven't improved it in 12 yrs here, despite repeated complaints. Telstra charges a lot for 3rd World speeds. Lift your game.
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LordChester
(@LordChester33) reported
@Telstra I’m still sorting out the problems. That’s around 8 hours today. @Telstra does not care about customers. I would not recommend @Telstra to anyone.
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johanna mackenzie
(@jewlry4justice) reported
@Telstra @Leel06Lee While you are at it please look into Noorat Vic,even Telstra linesmen annoyed because when they inform Telstra that beacon on top of Mt Noorat fails they tell customers they are ignored by management,so the problem is never fixed, all internet services drop out continually 🤬🤬
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kc
(@sendboots) reported
@Telstra my parents’ modem is very slow in Lindfield, are you aware of any outages?
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David Schulze
(@davschulze) reported
Webchat the worlds worst communication channel. If you aren't going to get back to someone in 5-10mins then your company should up its resources. Had a 24 hour chat with 3 people at Telstra that went nowhere and nonresponse from CBA yesterday @Telstra @CommBank
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Watson
(@MinistaWc) reported
@TMFScottP @Telstra They tend to treat us like they’re doing us a favor in our most desperate moments and not like paying customers
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Dr Mel VT #getvaxxed #maskup
(@exortho) reported
@hot_garnish @Telstra Can I help in any way Jen?
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Nathan Lee
(@NathanLee) reported
@ALegione @Telstra But yes, I'll have to see what provision my bank has for such things and then see what it costs. Meanwhile how many cheques never get cashed and telstra pockets the difference. PS A royal commission into telecoms would be as enlightening as banking one I reckon.
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David Read
(@DavidRead3) reported
@Telstra Hi the automatic system no help. Last month 3 bars of 4G now fall in and out of 3G to 4G with one bar of signal. Munro tower not working either?