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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Mangalore, Perth, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.

CityProblem TypeReport Time
Melbourne Internet 11 hours ago
Sydney Phone 12 hours ago
Melbourne Phone 17 hours ago
Melbourne Internet 18 hours ago
Sydney Internet 20 hours ago
Melbourne Internet 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DanishDayle
    TheBlackRaven (@DanishDayle) reported

    @GraemeEtt If it's being sent via Telstra or Optus god help us.

  • BrownSquirrel
    BrownSquirrel (@BrownSquirrel) reported

    @telstra Since I havent had an answer back from you yet I will ask again. Why am I "blocked from making an o/seas call because I am on a prepaid plan"? Since when? More so since your prices are going up YET AGAIN why am I being charged more for less service?

  • V1ceOne
    Ryder (@V1ceOne) reported

    @studiosound26 @Telstra I’d go all out full year and they change their plans back to under $50 **** em after all that

  • sevenofcrime
    Adam B (@sevenofcrime) reported

    @nemagovau Hope it doesn’t rely on a 20 year network time protocol server in a disused lavatory at Telstra HQ.

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    What in goodness name is going on with @Telstra services in Melbourne? It’s never been soooo bad.

  • mintomusings
    Karen Smith (@mintomusings) reported

    I get no telco can guarantee no network outages, but they can guarantee replacing ageing equipment when it’s needed. @Telstra hasn’t explained WHY it decided not to replace a $30k piece of infrastructure, particularly when it’s responsible for maintaining the Triple 0 network.

  • Gizmologist_
    Gizmo (@Gizmologist_) reported

    @folaoftech @Telstra How a single NTP rack server brings down an entire network.

  • john_mcwhinney
    John McWhinney (@john_mcwhinney) reported

    The Recent Telstra outage has proven Cash has its place when everything goes to **** !

  • PeterLeversha
    Peter Leversha (@PeterLeversha) reported

    @merchant_s35416 @Bender_Aus Privatising telecom was the right thing to do. And selling off Telstra was an even better idea. Both were drains in the economy. Trying to get telecom to fix anything used to be a pain in the butt. Look at NBN, over priced garbage. There's nothing wrong with a user pays system. Why should people in Horsham pay for a road they don't use in Melbourne?

  • JohnYoung146083
    John Young (@JohnYoung146083) reported

    @NewsTongueX Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

  • Donglend1
    Donglend (@Donglend1) reported

    @JimThom90458694 If you thought Telstra hiccup was bad, MSM, UNIPARTY etc can’t lose as social media will most likely, have a massive (inadvertent!?) crash at the right moment.

  • titchashen
    Titch Ashen (@titchashen) reported

    God old human error was the cause of the massive Telstra outage. Guess in a way that's reassuring that a preventable stuff up was the cause, rather than bad actors. For the cause of such a depilating telco outage.

  • joey_jo00
    Jojo 🎗 🇦🇺 (@joey_jo00) reported

    Questions should be asked as to why @Telstra does have adequate monitoring on it's network if they downdetector. Amatuers...

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    @telstra how do I get business support without calling. I can’t sit on the phone waiting for you to get to my call.

  • PHILIPDOWLING4
    Casus Belli 🇦🇺🇦🇺 (@PHILIPDOWLING4) reported

    How many other single points of failure does the Telstra network have ? How long since Telstra

  • wilma_domjan
    Wilma Domjan (@wilma_domjan) reported

    @keating01 Isn’t OPTUS & Telstra’s outage breakdown a strong reason NOT TO go digital on everything under one system of Government control? How many different services went out - not just 000? Can’t bank, buy petrol, grocery, use your card! EVEN WORSE is if we have a power supply outage!

  • shantibeach888
    Shanti Beach (@shantibeach888) reported

    @Starlink I have to get out of a telstra contract that is not what they told me coverage is crap at times

  • robyntan
    Robyn Tan (@robyntan) reported

    Not that often I support Sarah Hanson Young but her questions about dodgy $30,000 Telstra GPS that failed are very important. Senate committee discussion - GPS hardware & software. The key question should be: Why wasn't the "firmware" updated in the GPS? @ajamesbragg

  • ChilverEric
    Eric Chilver (@ChilverEric) reported

    @grok Telstra investigating this nations outage. The Senate estimates enquiry, is there a time frame for results in these investigations and enquiries. Has Telstra has been outsourceing work to under qualified Off shore workers which has caused the outage.

  • SandraEckersley
    Sandra K Eckersley (@SandraEckersley) reported

    The media is WAY overestimating public interest in what the hell went wrong with the brief Telstra outage. Who really cares apart from tech heads? Learn from the mistake, MOVE ON. #auspol

  • ravirockks
    Dr Ravi Nayyar (@ravirockks) reported

    '... near the border of New South Wales and the ACT. Mobile black spots cover the area. '... his Telstra landline ... under Priority Assistance for Life-Threatening Medical Conditions — a service that the telco is required to provide under its carrier licence.

  • twitaff
    BallPoint (@twitaff) reported

    @r3tarddownunder @MehreenFaruqi When Telstra was in government hands it was just pure crap, full stop💩

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    @OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.

  • truechristianh
    Christian (@truechristianh) reported

    @realRick_AUS Don’t hold your breath! The aus government will reprivatise Telstra and ban Starlink before that happens. We’ll get higher prices and a shitter service!

  • RdyerDyer
    Robert dyer (@RdyerDyer) reported

    @Ausbobsmit She is totally ******* mad .Watching her today belittling the Telstra executives for the outage the other day and all from somebody who has never had to run a business.She has never employed anybody or had to pay wages .With technology you can always expect things to go wrong ffs

  • ravirockks
    Dr Ravi Nayyar (@ravirockks) reported

    'It also sent a big button phone, powered by a SIM card; however, Mr Gaisford said without a reliable Telstra signal in his area, it has not been able to work.

  • RyanJones6980
    Ryan Jones (@RyanJones6980) reported

    My phone has dropped out 3 times mid conversation and I’ve had to reset my phone to be able to use it again since the @Telstra outage.

  • enertium
    Enertium AI Cyber Defence (@enertium) reported

    @CompSciFutures Holy kow I can’t believe Telstra and COA VICPOL still have not reconnected my M2M Medical emergency assistance sims. I’m supposed to be working on Tier 1 NOC for this cyber crisis. @FSF even prepaid me in stickers!!! F off McKinsey. See my GitHub: APMonitor. It’s big in NYC as a B NOC, because: walking down the street and throwing a date point over the fence. 🤘🤘🤘

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra are offering $15 credit to customers for outage. What??????????????? Brady is on $8 million a year.

  • King_Hipp0
    Hector Savage (@King_Hipp0) reported

    @danderfield Telstra Dome first? I can't remember, I keep calling it Etihad or Docklands though, have never called it Marvel Stadium