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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 11: Problems at Telstra

Telstra is having issues since 02:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Hobart, Brisbane, Matakana, Adelaide, Maitland, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, Cairns, and Loxton.

CityProblem TypeReport Time
Melbourne Internet 17 hours ago
Sydney Wi-fi 23 hours ago
Hobart Internet 1 day ago
Brisbane Wi-fi 1 day ago
Sydney Internet 1 day ago
Matakana Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • cimatesrv
    Mick P (@cimatesrv) reported

    @PaulineHansonOz I'll. Vote for you for that reason alone can you also fix telstra

  • Bron91856683607
    Bron (@Bron91856683607) reported

    FRANK radmil and corrupt **** cops and judges are in business with TELSTRA MOBILE NETWORK silencing victims tampering with phone calls to government agencies of reporting grooming of children for peodafiles for decades in Perth WA

  • squirtlesma
    AlloAllo (@squirtlesma) reported

    @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

  • tusharkr4u
    Tushar Kr (@tusharkr4u) reported

    She’s new here with no working phone—unbelievable incompetence from Telstra. Posting on her behalf (no X account). @Telstra explain why your process is this broken & get her connected immediately! #TelstraFail #TelstraScam Newcastle (3/4)

  • tofar1
    Bryn Davies an OA dad (@tofar1) reported

    @CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online

  • LegendOfSven
    Steve (@LegendOfSven) reported

    @estratgen My internet is ok apart from being slow and expensive but I get the same with 5g. Constantly dropping and reconnecting every half hour or so. So much for paying more so I can have Telstra because it's "more reliable"

  • loftwah
    Loftwah (@loftwah) reported

    We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

  • kongzlla
    SW kongzlla (@kongzlla) reported

    What ******** do you mean, an astronaut has better WiFi than Telstra

  • ValeryeSnep
    ⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reported

    After being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.

  • craigcook3
    Craig Cook (@craigcook3) reported

    So @Telstra my phone wifi service doesn’t work, i get the circle of death, on my bus to Adelaide from Cross Rd until Greenhill Road. You were doing work in this area last week but claim to have resolved all issues. Could you double check please?

  • annabell_JG
    yeah yeah its anne (@annabell_JG) reported

    @Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.

  • LindsaySarisa
    Sarisa sandy Lindsay (@LindsaySarisa) reported

    0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • ay_vee2
    AyVee2 (@ay_vee2) reported

    Nearly got taken in by one such. Very sophisticated. Same guy working in a Telstra Customer Service Centre in India that had 5 months earlier actually assisted with reinstating my account. I was not alone and Telstra brought its call centres back to Australia after that.

  • Frafflee
    Madge (@Frafflee) reported

    @Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.

  • lew584459745
    Waa Luigi? (@lew584459745) reported

    @Telstra have truly hit rock bottom in terms of customer service. Their chat agents are completely incompetent (or liars) and even their Complaints Managers have no idea. What a disgrace they have become.

  • Miss__84
    miss_84 (@Miss__84) reported

    Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

  • lefthandwave
    Paul (@lefthandwave) reported

    @markbouris Every member has never had any real small business experience zero ! Well educated , sat on Boards of Telstra ! Accounting firms government contracts! No wonder

  • Bron91856683607
    Bron (@Bron91856683607) reported

    Telstra mobile network a peodafile protecting network WHO even cut off emergency calls to victims mobile phones and that was happening from the 90s and I can provide evidence in court that Telstra disconnected emergency calls to victims of intellectual property thefts where

  • ralph_mondel
    Ralph Mondel (@ralph_mondel) reported

    @Telstra ...Interesting business model that you have! Tried to change service for speed at a lower cost (online offers) only to be told that this is ONLY available to new customers. No solution offered, leaving me to seek another provider!!

  • RugbyRules
    RugbyRules (@RugbyRules) reported

    @techAU I attended a conference where the head of the Australian Signal Directorate gave an overview of Cybersecurity risks. He noted circa >64k known vulnerabilities. I wouldn’t wait for it to become a headline… I will be removing all TP-Link, Netgear (Telstra smart modem) from service in my home. Roborock vacuum will need a replacement too, I am looking for a suggestion on that front.

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

  • hasselljpb
    notonlyacocky (@hasselljpb) reported

    I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

  • Jaccal68
    💧Jac 🗝🇵🇸 (@Jaccal68) reported

    @westonnights You ain’t seen nothin yet Current Business Context (2025–2026) Telstra is currently executing its "Connected Future 30" strategy, which emphasizes building a self-optimising "Autonomous Network". The company frequently uses AICC forums to stay connected with Israeli high-tech developments that can support these infrastructure goals.” AICC being the Australia-Israel Chamber of Commerce

  • scrumblebum1
    Scrumblebum (@scrumblebum1) reported

    I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a ******* joke.

  • walsh_mindy
    Melinda Walsh 🚜 🇦🇺 🐑 🌾🏏 (@walsh_mindy) reported

    Telstra email re increased $$ & why it’s necessary. “Increasing our prices helps us keep improving our mobile network performance, reliability & security to better support changing connectivity needs.” I disagree Telstra!!! You only successfully increased black spots of NoService

  • SachinGadagin
    Statistics World (@SachinGadagin) reported

    @Globalstats11 Telstra and EE feel very consistent in service quality, while Singtel and NTT Docomo stand out more for their technology and innovation approach.

  • tusharkr4u
    Tushar Kr (@tusharkr4u) reported

    @Telstra ABSOLUTELY DISGRACEFUL service!

  • Karl_Pharks
    Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported

    @cheekybreekky @TruthFairy131 No arguments from me. LNP are ****, Labor is worse. LNP sold off our gold for a pittance. Sold off Telstra (so did Labor), signed us up for the idiotic Paris Accord. Signed us up for the idiotic net zero. And caused the housing affordability crisis along with Labor. Both are traitors to the Australian people.

  • D4rkni99a
    Mr. Ash (@D4rkni99a) reported

    @NedKellysReveng @RealDonKeith Shut up *****. You sound gay. Considering I had to help Telstra pull you ****** retards into the 21st century technologically, I don’t give a **** what you mfs have to say about us “yanks.”