Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (35%)
-
Wi-fi (7%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Perth |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Total Blackout | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
BaBE ONeR🌺
(@BabeOner) reported
@Telstra YOU WER AWARE OF THIS I HAVE INFORMED YOUR TEAM EVERY SINGLE 3 DAYS SINCE NOVEMBR 1ST EVERY 3 DAYS I RING UP AND EMAIL AND ONLINE CHAT TO TELL U ABOUT MY DAMN BANK ENOUGH IS ENOUGH
-
💧Love those shoes💉💉(AZ)
(@DWybar2) reported
@Telstra I haven't been your Customer for about 7 years. Today, I recieved a notification that you OWE ME money? WHAT TOOK SO LONG PLEASE?
-
BaBE ONeR🌺
(@BabeOner) reported
@Telstra I also have My TIO reference if u would like that they too can't understand the lies about not been able to pay my money to my bank for it shld not be an issue since u have happily taken money out again still yet to be returned to me
-
Ben-K
(@AussieBen) reported
@SanatanaMishra @benbritten did you know back when Telstra was still Telecom, my mum had to call them out to repair the phone line or something. It was only mum home at the time, and the guy threatened to blacklist the house so we’d never get service again. Just for a power trip. So yeah. No Telstra, ever
-
NE .\ L SYMONS
(@neal_symons) reported
"The Video Assistant Referee system wasn’t working perfectly on Friday night, in part because of a Telstra network outage earlier in the day. But it was in full swing by Saturday"
-
polly
(@pollynametaken) reported
Still nothing from Telstra. You don’t want me to disconnect the phone apparently. I don’t want my mother to pay for a service you won’t allow me to disconnect. What happened to the paradigm of ethics in business and the power of communication? @andy_penn
-
Bart
(@dev_enter) reported
@SanatanaMishra @benbritten Then once I was up and running I only got 100/20, the same as I was in with ABB albeit $10 cheaper. What ensued was _months_ of chasing Telstra, trying their phone support, in-store support (who were extremely disinterested) and online support multiple times. 3/5
-
Jamie Galea
(@jamiemgalea) reported
@dippizuka Telstra with some amazing salt there holy ****.
-
Bart
(@dev_enter) reported
@SanatanaMishra @benbritten I was with ABB who were great, their customer service was exceptional. When they increased their prices I shopped around. Telstra told me I could get 100/40 for the same price I had previously been paying and a mate who lives close was on this deal so I went for it. 1/5
-
SeanCasGamer
(@SeanCasGamer) reported
@dippizuka As an @Aussie_BB customer on their Gigabit plan and previously a Telstra NBN and Broadband customer FOR YEARS, the difference is night and day. Aussie is a million light years ahead in service and customer support. With Telstra, if you have problem, you’re screwed.
-
BaBE ONeR🌺
(@BabeOner) reported
@Telstra U don't even have any valid excuses left your team look stupid read over what you have said to me there is no fkin excuses the refund team are aware of my bank account for WEEKS NOW YOUR TEAM TOLD THEM THIS HOW THE HELL CAN U KEEP REJECTING IT WE GET IT ITS A NEW ACCOUNT
-
Zachary Callanan
(@ZachCallanan24) reported
@Telstra Sadly I can't just put my new phone number as a recovery option on my old Google account. Because 1. I can't my password. 2. The recovery forms don't help. 3. Both other old Google account and backup Google account are both connected to my old phone number.
-
Alex Makin
(@alexmakin) reported
@genuine_m_ @Telstra @VodafoneAU Yeah, I understand the process, and some outsourced/offshore support can provide a reasonable experience. It's Telstra's choice to obfuscate its support processes.
-
Hashmat Moslih
(@Hashmat_M) reported
@Telstra Finally we called and we are told that Telstra will send out a technician to see what is the problem but it will take 24 hours to book one, this is how incompetent Telstra is.
-
Adj. Prof. Capt Hugh Beard
(@CaptHughBeard) reported
@Telstra You just signed me up to a "new $55 Telstra Upfront Mobile Plan Small 40GB" without asking. Since then I have received three repeat invoices for my payment and annoying text messages every time I miss a call. Please fix your repeat invoice problem and stop the txts.
-
Curtie DasBiest
(@Curtistopheles_) reported
@Telstra wow, I have never been so insulted by customer service in my life. This little broad “muted “ herself and diddnt realize I spoke her language lol. 4.3 mil in corporate phones yearly and I wanna change providers for my 1792 employees!! Where should I send the recording?
-
Steve Williams
(@KonajuGames) reported
@dippizuka Absolutely happy with @Aussie_BB. When I had Telstra services in the past, if I went into one of their stores I was always directed to a phone anyway to talk to someone in an unknown location. The stores were only for selling, not for help or assistance.
-
Rob Gardiner💉💉
(@GardinerRob) reported
@ACurrentAffair9 @Telstra network across metro Melbourne is just as bad. I get weak 3G signals in CBD and constant drop outs while traversing our metropolitan freeway/tollway network. It’s a disgrace.
-
Hashmat Moslih
(@Hashmat_M) reported
@Telstra Telstra is the the worst company, when I tell my story to people so may speak of the same type of experience with your bad company
-
Dan King
(@danking265) reported
Dear @Telstra because you can only supply me with your pathetic signal some of the time I’m only going to pay some of my next bill 👍👍 maybe one day when you can upgrade from a third world country like signal I will pay my bill in full thanks for understanding
-
Cathy Gobbart(Woods)
(@CathyGobbart) reported
@danking265 @Telstra Good on you Dan, even in Como/South Perth the signal is shocking and that is with towers close by🤬
-
JB🇳🇿
(@JBNZ_) reported
@dippizuka As a Kiwi, even I know how **** Telstra is haha. Been online gaming for 15 year and I've heard some crazy stories from Aussie mates. If I ever moved to Australia, you couldn't pay me to go eith Telstra.
-
James M
(@JayMo31415) reported
@johnb78 In a small number of places the Telstra HFC was still OK quality. Just checked and have either 105 or 65 down and 35 up. 8.0 ping, which is pretty good and adequate for most purposes, (and our old ADSL+ was deeply **** due to long distance from exchange)
-
Jayden
(@Jaydenneedsxbsx) reported
@AlertsXbox Go in store and you wont need to already have an account with them I got one today and never had an account with Telstra
-
BaBE ONeR🌺
(@BabeOner) reported
@Telstra Look thru ur damn notes
-
Stxrloo
(@Stxrloo) reported
How ******** can I not even play fifa on an Ethernet cable for ***** sake @Telstra i have told you to terminate my contract im not paying for this rubbish anymore I've wasted enough money on this **** stop trying to dodge it you have lost a customer
-
Zachary Callanan
(@ZachCallanan24) reported
And the other option is to send code to my old phone number which is inactive and the backup email is connected to my old phone. @Telstra said that you could help.
-
Sarah Gillard
(@sarahgilard76) reported
@Telstra Hi guys me again! Raised a complaint ticket today to close my accounts and can’t even get a phone call from that team! #telstrasucks
-
BaBE ONeR🌺
(@BabeOner) reported
@Telstra YOUR TEAM HAS MADE NOTES WITH THE REFUND TEAM OVER 50 DAMN TIMES A OUT MY BANK ACCOUNT YOU TOOK MONEY OUT PUT IT BACK IN I WAS PROMICED IT WOULD BE NO PROBLEM THIS TIME
-
Zachary Callanan
(@ZachCallanan24) reported
And the other option is to send code to my old phone number which is inactive and the backup email is connected to my old phone. @Telstra said that you could help. @Google