Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (47%)
• Phone (34%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Geelong, Penola, Cook, Perth, Canberra, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Sydney	Internet	7 hours ago
Melbourne	Internet	1 day ago
Melbourne	Internet	2 days ago
Sydney	Internet	2 days ago
Geelong	Internet	2 days ago
Penola	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad (@OTheChad) reported 1 minute ago

  @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments — not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat — not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation — exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift — healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter — but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes — not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

• 
  SharpSalah #SLOTOUT 🇦🇺 (@SharpSaIah) reported 2 minutes ago

  @AFL @Telstra @essendonfc Poor bastard

• 
  SNOOPREY (@SNOOPREY77) reported 12 minutes ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  Dust (@BuZZiNiTT) reported 15 minutes ago

  @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network

• 
  🐙Mythical Mira 🪸 (@Mythical_mira) reported 15 minutes ago

  lol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up

• 
  Paradoxa (@Paradoxa18) reported 17 minutes ago

  OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

• 
  Tony Walton (@TheCyclonesSka) reported 18 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 18 minutes ago

  @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

• 
  Australian 🇦🇺 (@45FirstLady) reported 19 minutes ago

  @OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 20 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  xroadie (@xroadie) reported 21 minutes ago

  @BassonBrain @Starlink But an iPhone can connect to the phone network via the starlink wifi….without Telstra

• 
  John Clements (@kc9on) reported 21 minutes ago

  @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

• 
  Here4CarltonMeltdowns⚫️⚪️⚫️🇦🇺✊🏾🌊🏄‍♂️ (@camo2572) reported 24 minutes ago

  @karlstefanovic Sold everything you clown Private sector won That’s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** 🤡🖕#Auspol

• 
  Madmike (@madmike888X) reported 24 minutes ago

  @Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention

• 
  Juno Nameon (@JunoNameon) reported 25 minutes ago

  @the_LoungeFly @Telstra You have to go through the ombudsman to get an Australian staff member, someone with access to your records apparently or can fix anything. The call centers are just to keep you preoccupied long enough that you get sick of it and go away.

• 
  SNOOPREY (@SNOOPREY77) reported 26 minutes ago

  @Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 32 minutes ago

  Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

• 
  Bennyboy1 (@bennyyy_boyyy) reported 34 minutes ago

  @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

• 
  Mel Palling (@MelPalling) reported 38 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  SmartyPantsSurfer (@BowllGeoffrey) reported 38 minutes ago

  @wtfinawtfworld Imagine how bad its going to be as a Woolies employee dealing with an issue - I find it hard enough getting a reaction at Telstra or the Bank and Im a ******* customer! Woolies board are swamped by Indians and have lost their damned minds to the dei bullshit

• 
  Anna (@spannaforce) reported 45 minutes ago

  @central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues

• 
  스칼렛•해린 (@scarletthxxrin7) reported 45 minutes ago

  @Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 47 minutes ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  Michael Abbott (@AgentAbbey) reported 47 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  mark coppleson (@vmc2011) reported 49 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  C (@coryidau) reported 53 minutes ago

  I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 53 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  Tania 😷🧸 (@tdeb007) reported 55 minutes ago

  @gomichild Never mind that my back injury is what forced me from retail into admin, and I’d been doing purchasing and sales admin for years. I kept having to remind her I wasn’t obligated to apply for random jobs, and I certainly wasn’t going to apply for a job interview a Telstra shop!

• 
  Robyn 🇦🇺🇮🇱🇺🇸✝️🙏🏼 (@rightasrain100) reported 56 minutes ago

  @Kate3015 It’d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesn’t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If it’s not there it’s not real. There are couple I can think of.

• 
  Madmike (@madmike888X) reported 58 minutes ago

  @Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am