Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Morwell, Sydney, Perth, Maitland, Young, Adelaide, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Morwell |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Smith
(@MrSeanicles) reported
@Telstra No internet for 2 days now - Phone support hasn't been helpful. Can I get some assistance?
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tbn97™🏴🏳️🌈
(@tbn97) reported
@ab_tal @OptusFail Same here. Mind you I once said similarly upset things about Telstra, but that was 25 years ago. They seem to have exchanged places in the intervening years. The slight extra expense has been worth it in a non-eventful, consistent service I don’t need to think about kinda way.
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Billybob52
(@Billybob526) reported
@Origsmartassam Telstra says restricted activity period. Lock down will end 26th February. So it appears its not 5 days!
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Peter
(@psg_au) reported
@andy_penn @Telstra Here we go again... Up, down, connection, no connection. How hard can it be to supply a reliable connection?? Obviously impossible if you are on the NBN.. Modem switching from DSL to GSM again. Loose you video stream & have to re-start the whole movie AGAIN.
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Peter
(@psouthorn) reported
so the @AFL live app from @Telstra has stopped doing live streaming - they are trying to direct people to @kayosports ... my never give Rupert bloody Murdoch a single cent policy prevents me doing this. Disappointing #gotiges
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Abe Froman 🌍 🇦🇺 🍍
(@El_Barto123) reported
Telstra got back to me on their support page. Resolved now. Had been 12h since my post on @telstra 24/7 app support. All fixed.
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👕 Shirt Boi 👕
(@Lewy_Bear) reported
@nyunggai @Telstra @Optus Maybe put down the phone and do some actual work for once
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💧Dame Carolyn Janson
(@CarolynJanson) reported
@jchimselfbigpo2 Glad I'm not you then. Telstra is my bete noire; would never go with them again.
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Michael Wilde
(@michael_wilde1) reported
It's also about trust can you trust @Telstra to take out only the agreed amount each month? From my experiences in the last 12 months, no. Slapping on some extra bill charges without first notifying me or signing other people up to things they never agreed to. Sorry, no.
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Joshie Poloczek
(@JodhiaKim) reported
Dear @Telstra since you could not solve your mistake and honour the reward you offered. Let's hope the @NSW_FairTrading @acccgovau are able to assist.. I have faith in their work and customer service
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Chris
(@Vossy7) reported
@Telstra your customer service at your Rouse Hill store is absolute trash. Waiting over an hour for any kind of service.
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gem
(@stardustdakini) reported
@Telstra honestly **** off telstra until you have transformed into a B corporation global love fest dance parade. **** off and die or crawl under a rock so we don't have to see the ugly truth of you the corporation. you are an offence to humanity.
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DommyyJayy
(@DommyyJ) reported
Day 1 of a 3rd lockdown and our wifi booster has stopped working... worked perfectly fine last night.... and to make matters worse its a Saturday so @Telstra probably won't be able to even try help us till Monday... gonna be a fun locked in weekend i can already see.... :(
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jackson
(@jackson25658185) reported
Why are all Telstra workers so ******* stupid??? Asking for a left right goodnight 🥊
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michael cluster
(@djcluster) reported
Hi @coinsbee I just tried to buy a Telstra top up card on your site paying with $DASH and the option was not available. Do you support #DASH? Any help with this?
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Joe Carli
(@JAYSEE423) reported
@sallymcmanus @DodoAustralia You reckon YOU'VE got troubles!!??..Our entire Telstra network is absolute CRAP!!..a couple of mm rain and now our landline is down..can't get faults because mobile is ****, am just lucky internet is still working!!...*******!!!!
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dhh
(@dhh901) reported
@Telstra Unable to get connection to NBN because of a HFC hardware shortage, ISP support unwilling to give an ETA despite the website giving me one for months away, ontop of this, the fallback 4g service is data capped making the service all but unusable.
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Sean Conaghan
(@Seanjconaghan) reported
@telstra @networkoutage 4G internet speed is non existent. Are there issues in Willoughby. Can’t access online support as notification saying long waiting period
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Seth
(@Seth_chapman02) reported
@FarmerDils Dills come on Optus is the way to go. Or Telstra if you have money tbh. But legit iinet and Aussie internet sucks.
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Daemon
(@5TweetsRapid) reported
@FOXTEL_Help Yes, App reloaded. I now get a message “Only Foxtel Play account holders have access to this service. Error code AS4307. I already pay over $70 for Foxtel via Telstra
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Abe Froman 🌍 🇦🇺 🍍
(@El_Barto123) reported
@Telstra like @bradleach I’ve had problems contacting Telstra support. Was directed to 24/7 app by staff instore on Friday (their system was down).after two attempts with online chat (couple hours no response). Online support needs fixing
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Lenora
(@LenoraAu) reported
@Telstra No offence Shannon but when we needed help was when our internet was down for over 3 and a half hours on Thursday when we were working. Nobody answered my msg 31/2hrs I had to re msg before anyone bothered to reply. By which time the nbn service was restored. Poor form Telstra.
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Philno
(@Philnoo) reported
@Telstra fix ur net thanks, 3 people from different parts of queensland all copping the same ping spikes and packet loss
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George Chain
(@ruphrect) reported
@sallymcmanus @DodoAustralia Dodo is part of Vocus group. Slow support is part of the course with Vocus. The best support is probably Aussie Broadband. Best internet is probably Aussie Broadband, Superloop or Future Broadband. Avoid Telstra as they have good network but hopeless support, worse then Vocus
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Balaji Lakshmipathy
(@BalajiLakshmip3) reported
@Telstra can you please me sort this internet outage in my area Melton south? I have been trying to get help through app but it’s prompting me to provide the full personal details again and again if I reopen the chat page but no ones responding.pathetic service #Telstraoutage
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IceGecko
(@GeckoIce) reported
@Telstra I dont care where you put your money, you are not scamming me out of 6 months of bills after I cancelled a terrible service. Please spare us all the form letter response... "Oh, I'm so sorry you are having this trouble blah blah..."
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AquilaAudax2620
(@aquilaaudax2620) reported
@AFL fans being pushed by @Telstra to Kayo is bad news. Back to free to air for me or radio. Very disappointing. @Adelaide_FC
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Quack
(@Crackerquacker) reported
@Telstra I moved my number from Optus to Telstra but my number never got removed from the Optus sim, I want to confirm what number is on the Telstra sim
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Freds Rotting Corpse
(@FredsCorpse) reported
@Telstra I will never own another Samsung....
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ramona quazzola
(@r_quazzy) reported
Here we go again @Telstra. With the arrival of the rain comes the crappy home internet connection in Burraneer. Ground pits flooded again @NBN_Australia Please don’t ask me to phone people. Hey NBN fix it so it doesn’t keep on happening.