Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Gladstone, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Rod
(@rod04rod) reported
@Telstra I'm on holidays relying on mobile data so the troubleshooter link is no good. Ther service is an issue this year however previous years have been great. Thought there might have been a tower issue. Not to worry. Thanks for you assistance.
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Simon Paris
(@Simonelecat) reported
@Telstra I’ve been given my incident number twice. Does this mean someone is actually going to fix the problem or will my 5G be up & running in January when someone comes back ?
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Jo Printz
(@JoPrintz) reported
Just spent an hour on the line with Telstra and Mum trying to sort out her NBN issue. Dan Murphy, open NOW?
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Martin Barrett
(@mrgb63) reported
...possible. So I sit here, wondering what this vital piece of information is that can only be shared among birthday buddies. Is my modem defective, and about to explode? Have Telstra decided I should have free internet forever? I may never know. All I know is that at least...
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ACME Brick
(@ACMEBricks) reported
@Telstra They are understanding what my issue is as I said it was a hotspot issue but yeah :P So, the last 4-6 months my hot-spot has been constantly cutting out making gaming impossible. I've had to stick with mobile games but the last week has been even worse 1/2
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Evangelos Xikis
(@lakilakilaki) reported
@Colgo @Telstra I don't have this problem because Android blocks spam
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Caitlin Emily
(@Caitlin_Emily1) reported
@Telstra no option to pay your bill on your app and your staff unable to process a payment after over an hour working with customer service? What an absolute joke
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HyphyIRL 23.12.11
(@HyphyAUS) reported
4 successful test streams before today Sadly wasn’t the case live streaming today - some things justout of my control Unpatched bugs all throughout @streamlabs IOS streaming app @Telstra network failing to maintain 10mbs up Run it back 26th Wildlands Festival 🔥
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Kenneth Briggs
(@Bushpatriot) reported
Telstra going downhill at a fast rate,one day to go on billing period they slow down the data speeds, yet they send unsolicited crap regularly and when their system breaks down or is out for maintenance no compensation to the consumer a crap organisation in the extreme!
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Diane James
(@DianeJamesAM) reported
On phone to technician at @Telstra for repeated tests over an hour and cut off. He had our number. He didn’t call back. Trying to get service for vulnerable and lonely elderly person. Not good enough @Telstra
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Martin Barrett
(@mrgb63) reported
...possible. So I sit here, wondering what this vital piece of information is that can only be shared among birthday buddies. Is my modem defective, and about to explode? Have Telstra decided I should have free internet forever? I may never know. All I know is that at least...
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PaulyAU
(@pauly_au) reported
from
Brisbane, State of Queensland
@Telstra is there a 4G outage in Brisbane right now?
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Heath
(@Heath99151653) reported
@Telstra @imfallfromgrace The Pixel runs really hot and has a crap battery life. I have one, never again.
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Jason
(@tassiedad) reported
@Telstra Got a new service and got out on that stupid upfront plan thing. Now we don’t get a monthly bill and you guys get to dictate when you take money from us, which is likely not when we’ll have it, as we’re both on pension/carer payments.
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pünïshëd dÏlbërt
(@PunishedDilbert) reported
@maximumcuddles @AmyRemeikis He was using Telstra 4G with high excess usage charges of $1,000/month. It’s quite believable if he was using it as a substitute for a fixed line service even a few years ago.
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ACME Brick
(@ACMEBricks) reported
... @Telstra - your tech support on the Telstra app just told me to connect an ethernet cable to my phone..
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RayOfSpeed
(@RayOfSpeed1) reported
It's the time of day where I check to see if my internet is stable enough to stream. It isn't. @Telstra fix your crummy Velocity service. Everywhere by preference, but in Point Cook specifically if that's beyond you
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Annabel Astbury 💯
(@AnnabelAstbury) reported
@Telstra No, it’s all good Viktor. It’s just a shambles that I took action on myself. I’m only complaining here because I just hope someone pays attention to the obvious tension / problem that exists between Franchisees or stores and central customer service. Ty for your offer.
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Nath
(@NathJ1212) reported
@Telstra Return and re-contract. We never received any notification on how to return the leased device at the end of the lease period. The residual value was just billed to the mobile account.
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Simon Paris
(@Simonelecat) reported
@Telstra Hi team, am I the only one without 5G coverage today?? What’s the issue? What’s taking so long or can I just forget about getting anything done before 2022? Cheers
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Rod
(@rod04rod) reported
@Telstra Its the 4G /5G network. Still no change.
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ACME Brick
(@ACMEBricks) reported
@Telstra And the app tech support said to wait until another billing cycle because I'm capped BUT first 4-6 months of the year, even when capped, I could game competitively.
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Champers Rolls-Royce/Sunshine Coast Transfers
(@RollerHire) reported
@Telstra Hi Telstra Smart Modem for order 1-3126165923679. Please cancel this order as I have got one via store
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Simon Paris
(@Simonelecat) reported
@Telstra Hi 5G team, I understand the network is down. I have an incident number & have reported. I hope the problem can be solved real soon. Thanks.
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Jason
(@tassiedad) reported
Telstra support chat has to be the most useless service every created.
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isabel the red nosed gay
(@melancholyfiles) reported
@Telstra It says no interruptions in my area but I’ve only got one signal bar.
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Sheila Smart 📸 💉💉AZ 🦘🐨
(@Smartsheila) reported
@blakandblack It’s so out of control that Telstra is having trouble blocking them.
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Craig Vertigan
(@vertigrator) reported
Merry Christmas from @Telstra , they just decided to make the plan I'm on $10 more, without warning. Great customer server #telstra :-(
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evret
(@evret84) reported
@Telstra @imfallfromgrace Game streaming is not console-quality, consoles are designed to keep input latency as low as possible, streaming will never match it
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Martin Barrett
(@mrgb63) reported
Oh @Telstra , what are we going to do with you? First of all, full marks for getting my internet service up and running by my move-in date. Brilliant. The only problem has been this Telstra guy who keeps calling me while I am at work. He tells me he has to tell me something...