Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 14: Problems at Telstra
Telstra is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (45%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Adelaide, The Hills Shire, Melbourne, Campbelltown, Gympie, Loamside, Long Forest, Penola, Hobart, Sunshine Coast, Canberra, and Bungalow Flat.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 27 minutes ago |
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Internet | 13 hours ago |
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Phone | 2 days ago |
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Phone | 2 days ago |
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Phone | 2 days ago |
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Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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landman (@hasselljpb) reported@Maddog6461 @Telstra Optus tower went out round the corner from here and you needed a mobile phone signal to open the padlock!!!
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they wonβt want to discuss my concerns in public. We want to help you, Tony. Please private DM us.
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calmingdown (@joey8bitz) reported@1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.
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Hamish (@reach_hamish) reported@GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.
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AL (@asewell6) reported@Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?
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Jumbarrawa (@jumbarrawa) reported@SocialPiranha3 @Telstra That amaysim has one good thing, a cheap esim that lets people txt you .. all of them run fom telstra lines. And yet Telstra is stooging everyone. I don't get a dollar back every time they dont have a service I pay for. why they get to jam prices up ? like owning a pizza shop and maybe give you a whole pizza. telstra can get fuked. 115 a month for service that has dropped how many times in last month .. they should be at ACCC
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JimBobSquarePants πΊπ¦ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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π»πππππππ πΎππππππππ Β© (@skylarusi) reported@the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB
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JimBobSquarePants πΊπ¦ (@James_M_South) reported@Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?
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Clay Waters (@louiewaterss) reportedPhysically walked in to a @Telstra store to buy the new modem and they literally would not let me buy it. I have to ring up and enquire about it. What kind of system is that? You have the modem on display. It's in stock. I want to buy it. I'm a decade long customer! Joke
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Andrew (@andrewrdn463) reported@Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience
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jfly (@jasonfly) reported@pelli_69 @Optus @Telstra Maybe try Superloop. I was with Tesltra for 20+ years, and switched to Superloop. cheaper for higher speeds and Iβve had no issues with them for a the year since I switched.
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Aquis_GN π±π€ smartphone/android vtuber (@Aquis_GN) reported@thesamuelnam Where was it imported from? Try using Vodafone or telstra it might help
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pirate (@pirate71305695) reported@PaulineHansonOz @Mummymobbsback1 This is not a bad policy. It's pretty good. As long as the people representing the tax payers are legit and not multimillion dollar leeches like we had with Telstra. And also they must be born in Australia. No foreigners to run the taxpayers interests.
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Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reportedI had established with Telstra complaints issue is with RINGER at exchange (e.g. other party hears ringing, but my end doesn't ring). INC42292959, complaint 131187000, so ******* tests my line at box, doesn't come in, DOESN'T KNOW PROBLEM, leaves card. INCOMPETENCE ALL ROUND! FFS
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Peter 2.0 ππΈ (@PeterPeterV20) reported@cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.
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rockyandralph (@rockyandralph) reported@AFL @Telstra Poor bastard
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Jayden (@Ballzzzz16) reported@Telstra @Optus Kingsfield in sunbury 3429, they confirmed a 4g and 5g outage and have no idea know when it will be fixed
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π¦πΊLeoo π» (@OCELeoo) reported@SamuelLalor22 @AFL @Telstra The team he was never on sure
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πMythical Mira πͺΈ (@Mythical_mira) reportedlol got my first spam call ring ring hi miss Iβm calling from Telstra you to say you won a new smart phone iβm with *insert different provider* thats not possible madam Iβm just trying to give you a free phone π‘ obviously angry tone Quiet processing (no sleep) i hang up
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π₯MydogsTessπΆπΆ (@Vanessapaterso6) reported@tomdflynn I am. We just changed from Telstra wireless which cost us $110 a month with crappy service to Starlink. We are happy with the speed, just a little annoyed as they put the price up from $69 to $75 in the first month. Still cheaper and faster.
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JimBobSquarePants πΊπ¦ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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oneonethreeinvesting (@113investing) reported@_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.
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Jayden (@Ballzzzz16) reported@Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesnβt even know there is a problem and canβt give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon
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D.J. Grey (@akintowarlock) reportedDear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.
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joe_blogswa Free Palestine (@joe_blogswa) reported@marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over
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John Clements (@kc9on) reported@eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......
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Greg Lark (@Greglark4Lark) reportedJust got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..
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π»πππππππ πΎππππππππ Β© (@skylarusi) reported@the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...
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samantha π³οΈββ§οΈ (@Samantha7ey) reported@yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network