1. Home
  2. Companies
  3. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 5: Problems at Telstra

Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 44% Internet (44%)
  • 33% Phone (33%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Perth, Sydney, Rockhampton, Cook, Adelaide, Ceduna, Brisbane, Loxton, Hobart, Smithton, Penola, Kadina, Queenscliff, and Maitland.

CityProblem TypeReport Time
Melbourne Internet 12 minutes ago
Perth Internet 15 hours ago
Perth Phone 1 day ago
Sydney Internet 2 days ago
Sydney Wi-fi 3 days ago
Rockhampton Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MynoteTa
    thomas armstrong (@MynoteTa) reported

    @toiletpaperaus1 No only did they sell off Telstra, they lied about it. Promised hand over heart they would not sell all of it knowing full damn well that they absolutely had to. It was always going to be all or nothing. Absolute ***** then and still are!

  • ChelleAB
    Michelle Burrows (@ChelleAB) reported

    I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

  • RonHenryCC
    Ron Henry (@RonHenryCC) reported

    It is OK @kayo It casts well from the phone. I suspect using 5G. So it is possibly a @Telstra server problem.

  • BobDee12
    Bob Dee (@BobDee12) reported

    @AugusteReign @belinduhpyne @Ryandally08 Opportunity lost. This is a major problem with privatisation Federal Government owned and operated COR etc Oz was a mixed economy once which gave Oz a high standard of living L/NP wants taxpayers to pay for nuclear. Where are Oz true entrepreneurs? CBA, Telstra, CSL etc etc gone

  • kongzlla
    SW kongzlla (@kongzlla) reported

    What ******** do you mean, an astronaut has better WiFi than Telstra

  • fatryy218020
    fatryy (@fatryy218020) reported

    @telstra is sending someone to my house to fix my net. hopefully these shitcunts can fix it instead of staring at it dumbfucks

  • clairochu
    nelly (@clairochu) reported

    @Telstra FIX UR WIFI NOW

  • BeamRider100
    BeamRider100 (@BeamRider100) reported

    @jasuperfund @mark16pg We know, they sold us down the river too. Howard with the mass immigration, selling Telstra and everything. Then Turncoat with all the metadata laws, now morphing into full surveillance and ID scans etc. Morrison with the covid scam.

  • loftwah
    Loftwah (@loftwah) reported

    We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

  • bnkn62
    noni (@bnkn62) reported

    why did my telstra plan go up another $4 💀 I'm downgrading **** this

  • whateveryeahnah
    Icanhaveaopinion (@whateveryeahnah) reported

    @Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra Telstra staff are erasing customer complaints causing profits to go down as customers go to the Ombudsman. REPORT TELSTRA AS THIS IS ILLEGAL.

  • chuckastone
    Chuck Stone (@chuckastone) reported

    @AussieVal10 It took Telstra, a lot of gold sold at record low prices by an idiot treasurer, and who-knows-what-else, to pay off that $96 billion. It's never about productivity; always about short-sighted asset fire sales in this country, and it needs to stop.

  • 62DesertEagle
    Matai James Turner (@62DesertEagle) reported from Adelaide, South Australia

    Thank you telecommunications ombudsman and Telstra for the correct information and waving fees and bills being distributed by ANZ+ digital platforms I'll be ******* you off tomorrow **** Digital Platforms and ID

  • dickster1907
    Richard (@dickster1907) reported

    @AussieVal10 Because of the Howard Government we no longer receive dividends from previously owned Government entities like the Commonwealth Bank and Telstra because they sold them. Good move Johnny you ******* economic vandal. Oh and BTW they sold off our gold reserves for **** all as well.

  • devalara44
    Tweety Bird - check all Bots (@devalara44) reported

    @TheNoisyTrunk @SenatorSeanBell This numpty claimed that the DV policy at Telstra was "anti male".... in a Senae Hearing. A policy to protect women from violent men using a carriage service to abuse and intimidate !

  • LaylaSaturn
    Marxism-Leninism-Whitlamism 🇦🇺 🏳️‍⚧️ 🇵🇸 (@LaylaSaturn) reported

    @IceStationSpmda ******* thats before telstra

  • cwgardiner
    Craig Gardiner (@cwgardiner) reported

    @telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.

  • joshatticus
    JoshAtticus (@joshatticus) reported

    @ElManuSantander Wait, technicolor? The same company that makes the garbage Telstra smart routers?

  • brozovicbasic
    Katarina Brozovic+ (@brozovicbasic) reported

    Australians have a social contract with Australia Post and Telstra, to provide an equitable service across our whole country, regardless of how remotely and away from the eastern capitals people live and work. If the Minister can't ensure that, then resign!

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra My Dearest Matthew, Thank you for reaching out to my tweet of frustration and anger, i would like to first apologize for calling Telstra a nerd. while i did not expect a response i will gladly reply with the status of my network.

  • ralph_mondel
    Ralph Mondel (@ralph_mondel) reported

    @Telstra ...Interesting business model that you have! Tried to change service for speed at a lower cost (online offers) only to be told that this is ONLY available to new customers. No solution offered, leaving me to seek another provider!!

  • PauloHalo
    Paulo (@PauloHalo) reported

    @RM_19844 @RobertG7958 The Telstra shares conflict of interest crook, the useless stupid and prune faced old hag health minister and the brainless twit resigning

  • AronRoach7
    Aron Roach (@AronRoach7) reported

    @taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.

  • Lt_Lemming
    Lemming. (@Lt_Lemming) reported

    Hey @Telstra it's ever so slightly stupid that when in the chat in your own app I try to enter the IMEI of my device as asked for by your consultant... that the app blocks me from sending it to them. I get that you're trying to protect my information... but this is just stupid!

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • Hellie1982
    ❤Hellie❤ (@Hellie1982) reported

    Now the only thing left to do is the dumb stupid telstra ad walk around my house. WE ARE SO BACK!!

  • kidkerrigan
    Nina Nikolic 💫 Kerri (@kidkerrigan) reported

    @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

  • kanethesaint
    kane (@kanethesaint) reported

    @eevblog If you turn on Data Roaming when in Vodafone, in areas where there is poor coverage, it will connect to an Optus tower to fill the gap. This only works for Vodafone and not Optus or Telstra.

  • TheGrassmanVT
    TheGrassman (@TheGrassmanVT) reported

    @Telstra For many moons my internet connectivity has been of an unstable condition, the mighty 5G network cutting out frequently which proves to be troublesome, especially during my prospects of entertaining an online audience.