Is Telstra having an outage?

Finally leaving #Telstra for #Optus for my mobile service. Was getting sick of exorbidant $150 phone bills.

Telstra deploys major upgrade to network services in Asia Pacific using Infinera technologies...

@alfiedotwtf @ScottMorrisonMP @billshortenmp It's really not what surprising when you look at the sad state of our "national broadband network" which is held together with old plastic bags, tape and poorly spliced wiring from inexperienced Telstra contractors. The government hates anything digital.

Telstra deploys major upgrade to network services...

$INFN Infinera - Telstra deploys major upgrade to network services in Asia Pacific using Infinera technologie From our Stock News Alerts App

During the time I was waiting for Google's homepage to load, a bird built a nest by my window, laid its eggs, the eggs hatched, the little birdlings grew and left the nest. Thanks telstra for having such terrible internet service that I was able to witness the miracle of life.

New Telstra service can rapidly reroute around subsea cable outages - #cloudcomputing #cloudcomputing

@deemadigan @Telstra Yeah who knew that NBN stood for "No Bloody Network"🤣

@Telstra So we've been shaped for 4 days now. So much for disregarding the message. We've contacted tech support every day and it's still not fixed.

@Telstra So we've been shaped for 4 days now. So much for disregarding it the message. We've contacted tech support every day and it's still not fixed.

@BevJohnst @DavidHuett @WrittenOnWater Ah...now see your point! True that! & when you live Remote; generally you know a massive mine or station like Cubbie is close as the roads will be graded & drivable, Telstra towers & mobile reception in place & generally an air-strip to support the industry. #TaxPayerSubsidised

@Telstra Still waiting @Telstra its only been 33 days for a medical problem. I guess #Epilepsy is not a concern for ur company. This is a absolute joke. I think i need to talk to a lawyer about a lawsuit

@Telstra Thanks: I should not have to resort to any type of complaints to get a phone line connected within a reasonable time and not be charged for services that have not been provided. There have been repeated failures in your issue tracking and resolution process.

@Telstra Charging people for s 4G network 12kms from the Sydney CBD that doesn't work. Why not if you can get away with it. #CRIMINALS #poorservice

the internet even cut out AGAIN after only just coming back after tweeting this, @Telstra FIX YOUR ******* SHIT.

@Telstra AN ELECTROCUTION RISK was reported YESTERDAY MORNING. IT IS STILL THERE. I've rung Telstra COUNTLESS TIMES & recorded the calls. This is the 3rd or 4th time in 6 MONTHS THAT WIRE HAS BEEN DOWN. Now customer service was RUDE & DISGUSTING. He said to wait ANOTHER 24 hours!

@Telstra I have been writing down all the disconnect times and giving this feedback. Whoever is “fixing” is ignoring everything I’m saying. I’m so pissed off with this shit. It’s been a week and nothing has improved.

@Blisic_ @ltsJosho @Telstra Yeh i had it for 3mins straight like the whole last round and a shit ton throughout the series

@Luqzer @ltsJosho @Telstra I got connection interrupted about 5 times that series, shit sucks

@Blisic_ @ltsJosho @Telstra Bro they have completely fried my internet lately. And today of all days was the worst it has ever been

@ltsJosho my fault @Telstra **** u

@Telstra It's an unfixable problem until Telstra acknowledge their Gen2 modems are faulty and bring out a new model

@Telstra Well nowhere. I've been promised a new modem which may fix the problem but the level 2 people admitted that it may have the same problems as the other two modems. It's a dodgy product. So there is no resolution. I feel after decades I will have to say goodbye telstra. :(

@Telstra One day - Ok, 2 days -ok, 3 days - someone is doing the job sh*t, 4 days - seriously gone shit, 5 days - totally screwed up, 6 days - it’s beyond joke and still going.... For one second imagine how the customers would feel.#patheticcustomerservice

@Telstra And good to see someone responding so quickly on the Twitter but no actual and real action of fixing the problem.

@Telstra I pay $100 a month for an internet service I can't use. Telstra's solution is to send a new modem but they don't work! I'm not the only one either. No wonder my shares have dropped 40pc. You sell products that are known to be faulty.

@Telstra @andy_penn Never experienced such an unreliable and pathetic experience..

@Telstra Called and it is noted that there is an outage.

@DrHarryLime This sort of thing is happening everywhere. My son is a tech, and has clients right now without internet service. @NBN_Australia's and @Telstra's left hands, don't know what their right hands are doing #NBNchaos

@Telstra I finally persisted with the online chat, and after 30 plus minutes found out what I knew at the start - there is an outage in Vermont and Telstra still have no idea when it will be fixed. Latest prediction is 7 PM tomorrow. That will be day 7! Even in Zimbabwe that is silly!

@Telstra I need a new smart modem da smart modem I have intellectually handicapped it keeps loosing connection with my smart tv yr service ppl say its my tv but da same thing happens with my set top box iPhone iPad laptop&computer it seems I either have2 replace all the above or THE MODEM

@Telstra hey worst internet in australia, my internet is constantly dropping out today in Narellan NSW Fix it Nbn and getting 20mps, we're so far behind the rest of the world on speeds

@Vein_as I pay like $50 a month to Telstra and get like 20gig and never go over that as long as I use wifi at home

@telstra customer service = a robot knowing you’re calling about your internet connection and telling me they have no estimate on when it’ll be back up - then refers me to the website that says my area has no outages

Don’t know if #Telstra has the best #network but I do know that @Telstra offers the worst customer services and supports, and appalling complaint resolution processes. 😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎

I switched from Telstra to @VodafoneAU in good faith and was offered a “good deal”. You’re more than happy to take our money and charge EXTRA for data because my phone struggles to find internet at my house,(even on wifi) but refuse to do anything about your terrible service.

@Telstra you sold me a faulty phone. A failed proximity sensor on the pixel 2. A known issue. I was hoping for a android update but you care team picked up that it's hardware. Now you're saying it could be due to two small scuff marks on the phone. Show some integrity!

@Qwine @Telstra And will still charge you a late fee if you pay a few days late for a service you never really got

@Telstra I have. For my address there were no issues reported. Odds are the internet won’t be back by the timeframe I was given yesterday considering no one has been able to give me an answer of what the problem actually is.

@Telstra We are into day 4 of no internet at work in Croydon Park , nsw. No est time to restoration and cause is 'problem in the nbn network' . We're not on NBN yet, so this excuse does not wash. We are using staff phones as hotspots to run our business and it's not good enough.

@Telstra Yeh basically the answer was “we have no idea what the problem is but it’ll be back on 7PM tomorrow” - that was yesterday. It came back for a little bit then cut off again.

@Telstra The only SR I can find is 1-1877831228479 It’s the same problem that still isn’t fixed. Last I was told by an NBN person was they were going to come and replace the box and also would call me back but they didn’t. For a communications business, everyone’s comms are terrible

@nikkimaloo True - IT guy at work is finding it amusing that I’m putting up with a bad battery and is waiting until it gets so bad going to Telstra shop seems better ...

@Telstra had a tech come 11:30am Thursday to fix internet. Since then, I’ve listed 9 instances of the same problem still happening. Have called and left a complaint. Telstra called me while out, said they’d call back and didn’t. Can you help or should I go shopping for new ISP

This thread doesn't instill confidence in Telstra's ability to handle customer issues. It's been 5+ weeks and it reads like groundhog day! While the Telstra responses have been polite, they have been ineffective. The customer is frustrated. FAIL! #MageeWinter

Imagine your internet provider saying “we have no idea what the problem is but your internet connection won’t be back on in your area for 48 hours.” Are you serious @Telstra

@andwal79 @CraigMinns @soundscaper @emmahusarmp @ProofRabbit @sowdented @Zaica71 @LindaDHoward @HeyfromChe @earthma23 @screaminkid @BellaFlokarti @Telstra @noplaceforsheep @StrayMutts @craigminns1 Women's groups focus solely on the outcome of domestic conflict because it serves their purpose (their funding is based on this). But focusing solely on the outcome of conflict without regard to how that conflict started will never lead to better understanding or solutions

@Telstra Hi @telstra your outage page has stated disruption to my cable internet /Foxtel for well over a week now yes it’s incredibly frustrating as i am paying a lot for a service that is subpar

Hi @Telstra I have entered the details in the link you provided and yes there is an outage. The outage page has no estimated time that it will be fixed. I am having the same issues with my internet provided by Telstra. Come on Telstra

@Telstra Obviously you never have to deal with the live chat option!!!

@Telstra I’m in Queensland so don’t think that’s the problem.

@Colin_J_Potts Nothing surprises me these days, marketing claims of customer service always makes laugh. Mind you Telstra blows Optus out of the water - Optus was the worst experience I’ve ever had with after sales service.

I’m so sick of Australian internet and I’m so sick of the @Telstra network

@edhjones @bigpondmovies @Telstra We are still waiting for a call centre to answer. For a tech company they are shit. If you know there’s a problem change your message, put in an automatic call back related to your position in the queue etc. our phone battery is nearly dead waiting for someone to answer😡 🤬🤬🤬

@RJMcDiarmid @bigpondmovies @Telstra No response. And there doesn’t even seem to be a phone number to ring. Just an email address. GREAT customer support!

Good news. There’ll be a tonne of copper available when we fix the dud #NBN. All those old Telstra wires causing so much trouble will eventually have to go. We need #BetterBroadband...

@Telstra Yes, it has been estimated at the start as one, I repeat ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke and still no resolution.

@Telstra Yes, it has been estimated at the start as one, I repeat ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke and still no resolution.

@Telstra Yes, it has been estimated at the start as one, I realest ONE day!! 6days on, still no internet. Either your technicians are really inept to estimate the outage that bad or no one gives a sh*t about the customers. Two outages within a week is a joke

@Telstra @andy_penn Seriously, this is *****n joke. 12days of no internet so far and no one gives a damn about the issue.