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Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 46% Internet (46%)
  • 36% Phone (36%)
  • 8% Wi-fi (8%)
  • 6% E-mail (6%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Adelaide, Penola, Sydney, Perth, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Melbourne, Campbelltown, Gympie, Loamside, Long Forest, and Sunshine Coast.

CityProblem TypeReport Time
Adelaide Phone 11 hours ago
Penola Phone 12 hours ago
Sydney Internet 13 hours ago
Adelaide Phone 1 day ago
Perth Phone 1 day ago
Nuriootpa Phone 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • GregRya98533841
    Greg Ryan (@GregRya98533841) reported

    @shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N

  • Antony_Collins
    Antony (@Antony_Collins) reported

    @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

  • MercJestr
    MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported

    The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

  • enz2g
    enz (@enz2g) reported

    @joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.

  • JoanneJ37319580
    Joanne Jones (@JoanneJ37319580) reported

    The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

  • nursesrock25
    Sam (@nursesrock25) reported

    @Telstra @ABHawks1 @Telstra I’m having the same problem

  • VMaxF1
    Mike Sharpe (@VMaxF1) reported

    @Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.

  • BassonBrain
    Brian Basson (@BassonBrain) reported

    🇦🇺 Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

  • Greglark4Lark
    Greg Lark (@Greglark4Lark) reported

    Just got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..

  • Trev__Says
    Trev (@Trev__Says) reported

    @2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail

  • chicpussykat
    “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • saintslugger
    slugger 🔴⚫️⚪️🧀 🇦🇺 (@saintslugger) reported

    @AFL @Telstra @essendonfc Poor prick

  • asewell6
    AL (@asewell6) reported

    @Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

  • AgentAbbey
    Michael Abbott (@AgentAbbey) reported

    @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market — that’s a monopoly.

  • James_M_South
    JimBobSquarePants 🇺🇦 (@James_M_South) reported

    @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

  • ohfarfoxache
    AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported

    @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

  • KymRob25112
    rob2511 (@KymRob25112) reported

    I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

  • ajbott
    Andrew Bott (@ajbott) reported

    @Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?

  • hasselljpb
    landman (@hasselljpb) reported

    @Tedthekelpie @Telstra Right at the minute I’m more concerned about whether the poor girl will survive but I’m meeting with Telstra shortly. (Local)

  • BuZZiNiTT
    Dust (@BuZZiNiTT) reported

    @defnotbarnsybdc @QBCCIntegrity That works for awhile but now Telstra is forcing people to have a current os and have started kicking people off the network. My phone went dead last week so i went to use a backup phone and could not for this reason.

  • ross_1956
    Ross (@ross_1956) reported

    @FOXFOOTY can we have subtitles or the Telstra interpreter service with this commentary?

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Australia’s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government won’t mandate roaming, we’ll never have genuine competition.

  • jayzcoz
    jayzco (@jayzcoz) reported

    @gasugasu1984 I’ve used Belong premium, $95/mth, 100/17mbps. FTTN. They use Telstra service. Northern VIC. I find the speed ok for (tv) streaming, but lm not using any video computer development software. I haven’t done a speed test. Likely cheaper services available.

  • xxdjfusionxx
    Mr C (@xxdjfusionxx) reported

    @newscomauHQ So is everyone else including Telstra. What’s your point? Sit down please 🤫

  • leoniew27
    Leonie Wainwright (@leoniew27) reported

    @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • eevblog
    Dave Jones (@eevblog) reported

    Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.