Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Sydney, Perth, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Evans
(@TickHarris) reported
from
Adelaide, State of South Australia
@MatthewBevan Since now moving to Australia and dealing with horrendous @Telstra customer service, wasting hours and hours on hold to them and paying for internet they didn’t deliver, I feel I’ve paid them back.
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Anthony Clark
(@AnthonyClarkAU) reported
@Telstra It is constantly described as "network update" on your website. But it is happening EVERY DAY. Was advised it would happen overnight... but now in the middle of the work day without notice. Not much of an update if it means nobody can use the net reliably for 2wks. @NBN_Australia
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Badger 🦡
(@Badger_tbg) reported
@NBN_Australia Thanks #nbnsupport I have spoken to @iiNet numerous times with no outcome. My @Telstra 4G service is quicker than the service I receive from them
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Andy White
(@arcwhite) reported
@PeterKlages @andy_penn I would say it's worse than nothing for nothing; we ALL get our privacy violated by their surveillance capitalism marketing projects for Telstra's profits regardless of whether we're a customer
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Mark H
(@markhiscox) reported
@Telstra Trying to transfer phone and broadband. Front end of your automated call center tells me everything ok. I don’t have nbn at new address and need someone to help preferably human to help. 16252053 is case number
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monkey ball fan
(@kakyokuu_) reported
@2017fan1 @Telstra problem?
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM.
(@vmainard) reported
@GuardianAus @wetton_martin Their network is *********, so they are getting desperate to keep their customers. More people leave Telstra than come over to them.
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Richard Seeto
(@richseeto) reported
@thespecialbka @sacarlin48 That so? About ******* time to pay back some benefits to the community for the money grab Telstra has made over the years; but, hey....where ******** are these community phones in my suburb???
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Tirath “OpLock and Chill” Ramdas
(@tirath) reported
@David_S_Dowling @Telstra You mean the kids don’t carry 20 cents in their school shoes for emergency phone calls anymore? Is it because the shoes these days can’t handle it? It’s the shoes isn’t it… they don’t make ‘em like they used to. But yeah, agreed, this is a good move by Telstra.
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HangrilyJon
(@HangrilyJon) reported
Hey @Telstra, Want to explain why your ordering process will only handle one order per customer at a time? Even the simplest of online cart systems can handle this. Very frustrated right now!
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The World has gone mad. JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
Hi @Telstra. Are you having issues? I am unable to log on to my Big Pond account.
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💧Libby
(@1970genxmum) reported
WFH internet is **** 👏👏👏 @NBN_Australia @Telstra
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Rilez
(@rilez) reported
@RNBreakfast @andy_penn @Telstra That is terrific. I have worked with many disadvantaged people who can only get prepaid phone deals, making it very difficult to speak to support services.
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🧚♀️🏖alikat🐬🧜🏽♀️
(@iallikat) reported
@JimRHoughton Telstra will probably bring in a compulsory ID voice print data collection waiver in order to use service. there has to be a catch somewhere?
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Pete
(@VK3TBN) reported
@Malarndirri19 @Telstra Senator McCarthy, can I suggest contacting @andy_penn by phone and leaving him a message. He should have a senior account rep assigned to you and your team that can assist you. It may help cut through the Bots or call Centre based overseas. He is pretty responsive.
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Deborah Kent
(@DeborahKent10) reported
@Telstra your network appears to down again Inner West
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Fiona M Marsden
(@FionaMMarsden) reported
Telstra: We’ve performed extensive testing on our 5G network and found the electromagnetic energy (EME) levels to be well below the safety limits, and in many cases over a thousand times lower. Me: I just want to know when my enhanced AZ vaccine reception kicks in. #funnyhaha
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Andrea Babon
(@andrea_babon) reported
Watching #ScoMo press conference on COVID strategy is like calling #telstra for help- it's an hour of my life I will never get back. #auspol
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Mark McKean
(@markamckean) reported
@abcnews Good on Telstra for this vital service
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Mark H
(@markhiscox) reported
@Telstra can someone help me with my nbn transfer. Tried ringing and cannot get past automated service. 16252053 is case number
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Thr Den
(@t_charn522) reported
@CaraMia200 @slsandpet I've had a 'never-use' policy with Q for 15+ years, ditto Telstra, for same reasons
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Peter Klages
(@PeterKlages) reported
@andy_penn What’s the fine print? There’s always a catch with Telstra, a customer-service-free-zone if ever there was one.
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Deborah Kent
(@DeborahKent10) reported
@Telstra Looks like it’s back up it’s been out most of the morning will contact if it goes down again
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Mark H
(@markhiscox) reported
@Telstra Case no 16252053 this was given to me by the person who initiated the transfer last week It took me 3 months last time to connect and now it’s started again what is so hard about a simple customer transfer
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FamousRob
(@FamousRob) reported
@Telstra Clever. Phones as a free service that promotes the brand. Smart move.
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Peter Klages
(@PeterKlages) reported
@arcwhite @andy_penn You get nothing for nothing from Telstra. It’s a hive of inactivity and mediocrity led by a board and management that reflects its bloated, overpriced products and services and its non-existent service delivery.
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Anthony Clark
(@AnthonyClarkAU) reported
Seriously @Telstra and @NBN_Australia - our internet is going down every day. The whole suburb. It's been happening for weeks now. How is anyone supposed to work from home or homeschool in lockdown? Even 4G backup is struggling under load it seems.
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Victoria Evans
(@TickHarris) reported
from
Adelaide, State of South Australia
@Telstra Haha. No, after 3 months of no internet, several days lost on hold trying to sort, Telstra refusing to help me, I gave up and went to internode.
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Lucy Jones
(@lucychip) reported
@Nowun6 @CaseyBriggs Yep agreed. Telstra still haven't sorted out the lack of 4G at my new house, despite insisting it's not a black spot and promising someone will call back. Each time we call they again say someone will call back. It's been going on since June. They are beyond terrible!
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◬
(@injureys) reported
@shiverzfx @Telstra You this down bad for people to play Val with?