Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 1: Problems at Telstra
Telstra is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (43%)
- Phone (37%)
- Wi-fi (9%)
- E-mail (7%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Canberra, Brisbane, Bungalow Flat, Adelaide, Dubbo, Arumpo, Hobart, Rockhampton, Cook, Ceduna, Loxton, and Smithton.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
6 hours ago | |
|
Perth
|
10 hours ago | |
|
Melbourne
|
Wi-fi | 17 hours ago |
|
Canberra
|
Internet | 19 hours ago |
|
Brisbane
|
Internet | 2 days ago |
|
Sydney
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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SNOOPREY (@SNOOPREY77) reported@Telstra Again I was having the issues through the week of completely losing internet for short periods . My question at the time was why as I checked and there were no outages . Yes it’s seems better today but I’m not asking about today
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InnerQuasar35 (@Pom_Bazooka) reported@laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.
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RedFive (@RedFiveynwa) reported@aussiExau @AFL @Telstra Who ******** are you even talking to
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m In some cases. They would pay Telstra to use the pits, or Telstra itself would install fibre. This is an issue all over the world. We’re simply trading one monopoly (Telstra) for another (NBN). But there’s nothing to stop another company in theory from running their own fibre in dense areas - but not now of course, as they wouldn’t be allowed to undercut the NBN (hence the stupid NBN has actually made it so internet cannot be cheaper than how much they say it should be - law of unintended consequences - now the law is literally making cheap internet illegal).
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Chris Pomfret (@CJPomfret) reported@Mac80277103 @JP__75 Howard shifted policies. He said GST would never be part of his Gov’s policies at the ‘98 election, then introduced it in ‘00. He said no Work choices then introduced it. No Telstra same then sold it. This is different to a gov seeing housing get harder so they made a change.
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Andrew (@andrewrdn463) reported@JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra I hammer my upload. If I want to work from home, corporate vpn 5-10 up plus voice 2 to 5 up, plus remote support ( usually SCCM remote) 5 to 10 up, plus all the stuff my home network is doing as per above and you can see that I'm hobbled on 20Mbps up line rate, I actually need 40
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Jumbarrawa (@jumbarrawa) reported@SocialPiranha3 @Telstra They sell chunks of lines to other companies that sell the lines cheaper. and offer better service how is that possible >
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Clay Waters (@louiewaterss) reportedPhysically walked in to a @Telstra store to buy the new modem and they literally would not let me buy it. I have to ring up and enquire about it. What kind of system is that? You have the modem on display. It's in stock. I want to buy it. I'm a decade long customer! Joke
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Z (@glen_birnie) reported@Adam_and_EVs Should ask them if they purchased through Telstra network….
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Jordan Wardle (@JordanWardle5) reported@theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.
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MATT (@matty_mccabe1) reportedFee for no service. Why does @Telstra get away with charging you for a service that they don’t provide. Second month in a row, the internet goes down for several days. They waste 3 hours of your time blaming you, and the modem, before they check the network. #telstra
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SNOOPREY (@SNOOPREY77) reported@Telstra If we can’t even get 5 bar reception in town that’s bad , admittedly it’s not everyday but we do pay for a consistent service do we not
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Jayden (@Ballzzzz16) reported@Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning
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Greg Lark (@Greglark4Lark) reportedJust got an email that my Telstra service is going up in price AGAIN. Time to get on the bandwagon..
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AL (@asewell6) reported@Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?
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/. Gwynne (@gwynne007) reported@Trev__Says @susan_taylor07 @cjoye None of them would have been profit making assets. Telstra would have been a big slow behemoth that got pants’d by Optus and Vodafone. Our gas wouldn’t have been developed - it took 15 years from sale to production. And we would have been paying huge amounts of interest.
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SNOOPREY (@SNOOPREY77) reported@Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .
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The InfraDev (@theinfradev) reported@malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.
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enz (@enz2g) reported@joey8bitz @1WeakGuttedDog Using the network doesn’t mean they get the same priority and boost speeds are also capped otherwise there would be no benefit going with Telstra and paying more. I get what you’re trying to say but your comprehension is terrible.
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
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Andrew (@andrewrdn463) reported@Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
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BLUE (@BLUE04699289) reported@KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏
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Sven (@Sydneyberlin) reported@robb_j_m It is outrageously slow and expensive, and I’m not talking about Telstra and the likes only. But most Aussies will defend it regardless these days because they don’t know any better. And here you have it: This is why we/they re-elected such a government!
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rowey_brolga (@Rowey_brolga) reported@stationmum101 I would have thought telstra had the good sense to keep their head down about this ,pot,kettle,black
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ARTCvan 🍉 (@ARTCvan) reported@frokfrdk don't forget Telstra/TPG/Optus might just block it from the network for no reason either... expensive *** paper weight
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Bennyboy1 (@bennyyy_boyyy) reported@Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra The fact that my Download is fine, 100 Mbps download line speed (Actually 109 for some reason) I can run speed tests all day to Melbourne or Hobart and get near close to 100Mbps down (or a bit more thanks to the magic of multi mode connections)
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landman (@hasselljpb) reported@Tedthekelpie @Telstra Right at the minute I’m more concerned about whether the poor girl will survive but I’m meeting with Telstra shortly. (Local)
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RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can