Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Canberra, Geelong, Melbourne, Sydney, Brisbane, Arumpo, Gympie, Adelaide, Darwin, Hobart, Mangalore, Newcastle, Joondalup, and Cook.

City	Problem Type	Report Time
Perth	Internet	6 hours ago
Canberra	Internet	9 hours ago
Geelong	Internet	1 day ago
Melbourne	Internet	1 day ago
Sydney	Wi-fi	2 days ago
Perth	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anna Basic (@AnnaBasic2) reported 4 minutes ago

  @RoadknightThe Yes but no even text message ping let alone some type of alarm they where carrying on about. My personal I pad and my work I pad both with cellular connections with Telstra never received a text at all or picked up on my phone receiving the message but no alarm. My Fitbit that gets all my texts didn’t get the text.

• 
  Wal (@wally_waldo83) reported 5 minutes ago

  @FinancialReview This is classic regulatory free riding. Why would anyone pay Telstra prices or why would Telstra keep investing billions in regional coverage if customers can buy the cheapest network then use Telstra whenever theirs fails? Emergency roaming makes sense. Forcing the company that built the better network to subsidise competitors who didn’t is how you eventually end up with nobody investing in the better network.

• 
  X Freeze (@XFreeze) reported 5 minutes ago

  Starlink is bringing satellite-powered mobile data directly to compatible smartphones in Australia Through Telstra, eligible customers beyond mobile coverage can now access select satellite-optimised apps: • Navigation: Apple Maps, Google Maps and AllTrails • Messaging: Signal, WhatsApp, iMessage, Facebook Messenger and Google Messages • Weather and fitness: Apple Weather, AccuWeather, Google Weather and Google Fitness No Starlink dish or special satellite phone required. Just a supported device and a clear view of the sky This is a major leap beyond satellite texting toward useful mobile data directly from space More than 26 million texts sent or received Over 200,000 satellite connections per day Currently supported on iPhone 13 or newer and Samsung Galaxy S26 models The future of connectivity is coming from orbit

• 
  NewsTongue (@NewsTongueX) reported 6 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  William Hawk (@WilliamOneHawk) reported 7 minutes ago

  @montrosegraham @News24Aust South Australian police confirmed there is nothing to suggest a regional South Australian woman's death was caused by the recent Telstra outage or any failure to connect to Triple Zero.

• 
  Annie W 🍷🌺 (🧵anniew1303) annie-w@bsky.social (@AnnieW1303) reported 9 minutes ago

  @JBollingmoore Recently we’ve had a Sorry from Origin, Harvey Norman and Telstra for ripping off customers, leaking customer info or failing to provide a service. Not good enough 🤬🤬

• 
  Nate Svoboda (@gr8tsworld) reported 10 minutes ago

  @Starlink @Telstra The real breakthrough is turning “no signal” from a dead end into a temporary inconvenience.

• 
  Jonco Dua (@joncodua) reported 21 minutes ago

  @JimThom90458694 Another Telstra Outage and then Cash is the only option

• 
  afraid_au (@afraid_au) reported 22 minutes ago

  @LmDread @tarkov Telstra appears to have stabilised for Sydney. Which servers are you having issues with, and which ISP are you with?

• 
  Brian Emmitt (@emmitt_brian) reported 22 minutes ago

  @Pivotonian1838 @Telstra @News24Aust Imagine being that **** at your job and getting paid $6 million.

• 
  Tim (@TimothyJ_23) reported 28 minutes ago

  @MattSmith_567 the worst era without doubt was the early 2000s - first there was Stadium Australia (now Accor) and Aussie Stadium (now Allianz) Then of course there was Telstra Stadium (also now Accor) and Telstra Dome (now Marvel)

• 
  immyonboard (@immyonboard) reported 28 minutes ago

  telstra wifi network has went down for the 11th time in the past hour. it’s time to cut my losses, stop sucking up to a genuinely dogshit support service and move providers 💫 any recommendations? @Telstra who do i switch to?

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 29 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Lombok (@Phildecynic) reported 33 minutes ago

  Telstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)

• 
  Gus (@gus_bibi_graeme) reported 33 minutes ago

  @ElizabethAttar5 Telstra service was way better before competition was introduced as a way to improve service. Come to think of it all services were better before we started privatising to improve services and pricing

• 
  Liza 🥓 🇦🇺 (@RobynLiza) reported 34 minutes ago

  @RoadknightThe When i ring anyone for help these days like telstra etc if they ask if im indigenous i say yes. I always get through quick, this is all a scam and she is less than 3% indigenous which means she is who she hates colonial

• 
  Rust (@rusinc_) reported 36 minutes ago

  @Mr_Fanta_Pants I’ll wait for my kogan sim to run out and switch to a provider with the Telstra network

• 
  Gaz P (Gaz) (@GazPGaz1) reported 38 minutes ago

  @RoadknightThe Nope ...Aldi mobile which is telstra Another Liebor fail it seems.

• 
  Deeeezy (@Deeeeeezzy) reported 40 minutes ago

  I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 41 minutes ago

  @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

• 
  Kråke (@Kroke14) reported 45 minutes ago

  @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

• 
  Dean Knight (@knightd73) reported 48 minutes ago

  @CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜

• 
  Jacqui 🇦🇺🌴🌺🌴🌸 (@jaxsunsurf) reported 48 minutes ago

  @Gizmologist_ Never used Telstra never will

• 
  John Livingstone (@JohnLiv96683208) reported 54 minutes ago

  @moosemobileau If anyone is ever thinking of changing their mobile phone service to Moose Mobile,I strongly suggest you DO NOT. Their Pathetic customer service is right up there with @Telstra. No Phone support No email support #moosemobileterrible

• 
  Alex Eckermann (@alexeckermann) reported 55 minutes ago

  @Telstra what am I supposed to do if I have been unable to redeem/use Telstra Plus points for two years? Customer Support, a complaint case, and the then head of Telstra Plus (G. Vella) all unable to help or fix. I just want to use my points…

• 
  Yvonne (@YBartolovic) reported 55 minutes ago

  Yes it’s disgraceful just as bad as @Telstra and everyone else telling us to stay say and get jibbed we had to see it daily on the phones I had my phone off so go nothing ! There lol

• 
  Jindu (@Phils_Cassidy) reported 57 minutes ago

  Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

• 
  Ross (@Ross1873493) reported 1 hour ago

  @Terri_1987a @SupportPauline Agreed. 12. Eastern seaboard states. 3 x 4 APR 1400's. Problem is raising private capital, so...Commonwealth finances them; Koreans manage the build because they know WTF they are doing. Then IPO it, float it like um...Telstra. But market cap @ 35%. No more cartel bullshit.

• 
  Smokey Dawson (@farcanal53) reported 1 hour ago

  Whats wrong with our economic system is the unpenalised rank hypocrisy when Telstra declares a record profit, its CEO gets a $6 million payrise after the recent triple 0 outage that claimed lives.

• 
  Steven Payne (@CmonMick) reported 1 hour ago

  @Buccoatthecat @RouleurCapital @DHughesy Yes we get to vote them out periodically. We get a say Can I vote out Telstra & use a rival 000 service when they screw up. The energy infrastructure is owned by 1 priv company in SA. They dictate charges. The public cant just simply not buy ( energy ) what they are offering🤷