Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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E-mail (8%)
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Wi-fi (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Mandurah, Melbourne, Perth, Gold Coast, Adelaide, Yendon, Hobart, Geelong, Townsville, Kwinana, Bomaderry, Coleyville and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
||
| Sydney |
Wi-fi | |
| Mandurah |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Adelina Basile
(@AdelinaBasile) reported
So tired of paying monthly for crap internet. 5 years of useless Telstra NBN TTN which didn't work because copper wires degraded. Now, Optus wireless can't even stream IView. Scared to lock in to anything else, or too expensive
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☕️ Elias Nasser الياس حبيب نصر
(@EliasHNasser) reported
@Telstra No it’s my 4th INC number!!! They keep closing my ticket without fixing the problem
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Renata
(@itsrenatak) reported
@Telstra No it’s just slow loading.
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🎧
(@ballfartmonkey) reported
@Telstra @SirUzi2 Just fix everything at Telstra please it sucks ***** I pay 100 dollars a month for wifi that’s as slow as a sloth bro please it’s just cut out again I am begging you 💀
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shari 🌹
(@fukemweball7) reported
@ballfartmonkey @SirUzi2 omg u both have telstra 😭 i struggled with that for years and it was terrible, I have NBN now
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Gayle Pinn
(@gmpinn) reported
@Telstra We purchased the sim at the supermarket. No service provided at the Telstra store.
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Kelvin Lim
(@fuzzylim) reported
@Telstra Thanks Lauren. I am logged into the Telstra app with the same one and can see my service there, so I think so.
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Kelvin Lim
(@fuzzylim) reported
@Telstra Not yet but online with support! Was hoping someone in the community had a workaround.
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Renata
(@itsrenatak) reported
Since the Telstra app has updated over iPhone on October 5 it has loading issues where it takes a long time to update across the app and open it properly for the app to be used.
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Cerin Payne
(@cerinpayne) reported
Warning to anyone wanting to add a new service to an existing account with @Telstra. You cannot! You can only direct debit. Info only found in terms & conditions. If you want upgrade, same thing.. cannot keep with existing billing method. Poor service really. #nothappy
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☕️ Elias Nasser الياس حبيب نصر
(@EliasHNasser) reported
@Telstra The service is nbn cable internet
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☕️ Elias Nasser الياس حبيب نصر
(@EliasHNasser) reported
@Telstra I love it how you can be with a company for decades & pay them 10’s of thousands of $ And it’s still impossible to get someone to help you They keep telling me everything is working well but you still cannot connect But u can be sure they will deduct a monthly debit
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Sandra Sully 📺🎧📲🏑🌺
(@Sandra_Sully) reported
.@Telstra Hi there someone!! I am done playing nice and being patient. My modem just doesn’t work. Your people have tried rebooting it remotely, and blaming the NBN. It just doesn’t work. I need the internet to work as do my family. Someone pls help!
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Mal Trebley
(@MTrebley) reported
Hey @Telstra what is going on with your service in the Esperance region.. it is absolutely atrocious of late. Cant even txt most of the time. Sure a service outage is understandable but this is beyond a joke 😡
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Mark Dixon
(@markwdixon) reported
@podesta_lesley @c_s_wallace @Telstra Australian telecommunications company customer support Hell is a terrible place. Abandon hope all ye who enter here...
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Stephen Mayne
(@MayneReport) reported
Telstra needs to run a 2 min clock on shareholders speaking at physical AGM in Sydney just like the way online questions are limited to 500 characters. Speakers 2 & 3 have launched lengthy customer complaints with elements of personal grief and poor health. Chair not interrupting
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Brendan
(@Bdnzor) reported
@Telstra Hey there, what is a typical time for an upgraded mobile service to be "in progress"? I did an upgrade on 17th sept, device arrived 20th and I still have no service as it isn't provisioned, apparently.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I overpaid one bill and @Telstra posted me a cheque. I’ve been a customer nearly a decade and they Posted A cheque. A. Cheque. FFS
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Stanis Doherty
(@knobdoodle) reported
I worked for Telstra for 40 years and I really really tried hard and worked my arse off to help my customers (laugh if you must)... but f#ck me they love to piss their customers off! I SWEAR the people who design these systems & processes never actually use them. Maddening! 😡
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I was going to post a picture here of the CHEQUE @Telstra sent me for an overpayment of $25.16 🙄 , you know, for people who’ve never seen one before, but realised to blank out all the info was too much work.
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Lesley Podesta
(@podesta_lesley) reported
Dear @Telstra My 86 year old mum has moved into aged care. You keep sending mail to her old house despite her notifying you. She is in despair. How do I fix this? Thanks
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陽春理樹
(@riki7119) reported
@Telstra Also you guys closed my complaint case eve though nothing has been resolved. Now I have to wait another 5 business days for my complaint manager to contact me. You guys find every new way to delay the situation and **** around with me. I’m amazed
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Stephen Mayne
(@MayneReport) reported
Telstra chair John Mullen just told story of his recent gardening mishap where he burst a water pipe & had to call an emergency plumber who left his property knowing his address, mobile number, driver's license and credit card number. He just handed the lot over to a stranger.
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shari 🌹
(@fukemweball7) reported
@ballfartmonkey @SirUzi2 telstra is known as the worst isp in aus, so i don't blame that thought process 😭 i've been so frustrated with them over the years
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Gayle Pinn
(@gmpinn) reported
I am trying to upgrade my sim only mobile plan. The prompts suggest that the only upgrade is from another service provider, not to updrade a Telstra plan. Trying to get support via messages. Have been waiting for 60 minutes #telstra
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Silver Top Hurley
(@SilverTopHurls) reported
@Telstra anyones email not working?
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Dib Taleb
(@86Dib) reported
@Telstra @EliasHNasser Imagine being a gold member and getting that sort of service....even worse imagine employing inept staff just to save a dollar....typical billion dollar organisations. I don't bother with tight *** companies that don't think your dollar is worth the extra trouble
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🎧
(@ballfartmonkey) reported
Holy **** Telstra hasn’t cut out in 10 minutes it’s a new world record
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Danni
(@Miss__Danni) reported
from
Westfield, State of Western Australia
Anyone else having issues with @Telstra emails?
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Stephen Mayne
(@MayneReport) reported
Speaking of the Digicell acquisition, Telstra chair John Mullen just said: "If your government asks you for help, you are behoven to do so." Then said it is "a unique opportunity" and Andy Penn's team negotiated a deal which "will be very good for shareholders".