Telstra Outage

How can a communications company be so bad at communicating? 4 days and counting online for a simple transfer #telstra #CustomerExperience #FFS

@Telstra Great that we’re talking about 5G. Still don’t even get a 4G or 3G signal at our house. We’re in regional Victoria too, not even the middle of the Simpson Desert. Oh but lucky for us we do have a landline that crackles and you can’t hear a thing on! 👏🏼

@Telstra Be great if you just fixed the crap reception in country areas.

@Telstra @ImaMalaca Telstra replied in one hour, thats faster than their telephone support!

@cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?

@cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.

@dude90499541 @Telstra I’m hearing you. Takes literally days to get through to anyone. I desperately want to exit Telstra as the service is non existent.

@Telstra A business I know uses Telstra and their 4G isn't even reliable in some areas. How about getting the current network right before piling more crap on.

If #SmugMo is appalled at the $12,000 watches, wait until he finds out nbn bought the Telstra network for $5billion. TWICE. #AusPol

@DanielAndrewsMP you mentioned bushfire texts, sent automatically. But you can be within 10-15k of a fire and NOT get a text: Telstra says "service not available". DON'T rely on it. 150k Melb.

@Savagesheepy @Telstra It's like the whole thing is shut down. Tons of jobs gone.

@Savagesheepy @Telstra Yes. Horrific service. I was appalled at this in store visit I was forced to make. They were all literally dancing and bopping around whilst arguing over the spotify play list, unable to be heard because it was at all men play on ten level. Fkn weird.

@VoloderEdin @JasonClareMP @hilly_syd In 1996 Government owned Telstra promised to deliver their National Fibre Optic Network for $8bn by the end of 2002. Mr Howard sold Telstra. In the meantime, we have forgone $242bn in lost dividends. #AusPol

@KManriffs @Telstra It’s so crap. When I had to cancel my dads phone a couple of months back it took 22 calls to them over 3 days. Eventually I said I wanted to buy a phone to speak with someone and they cancelled it. Even the consultant was mortified and couldn’t have apologised more.

@Savagesheepy @Telstra Yep! I feel this....went through same process trying to fix a bill discrepancy. Not one real human could be contacted. Was forced to physically walk into a store. And then sit in a queue for 30 mins while they pretended to run a night club playing loud hip hop tunes. Horrendous.

I know many brilliant people who have worked at Telstra, i also know many have fought hard for the customer. The human. The people who consume the service. I need to ask: is there something elemental in big orgs that impede CX success? 2/2

I could write a book on my decade of interactions with @Telstra and the dozens of crap interactions. Layering the many other people who’ve had terrible interactions, it’s clear CX is failing on many, many levels. 1/2

@Telstra are still using COVID as an excuse to provide woeful service to customers. You have completely removed customers ability to contact you via phone. Yet you expect customers to pay a premium for your products when you provide third rate service to end users

@Telstra how does one speak to a real human instead of your completely useless messaging service?

@Telstra trying to cancel my service and your online staff are making it very difficult. How hard is to cancel the service?

@Telstra your customer service is absolutely abysmal. The only way to speak to someone is to pretend you’re buying something. Your consultants removed my MessageBank, 3 hours today on the trying to have it fixed still hasn’t worked! I NEED MY MESSAGEBANK FIXED

@Telstra Issue 1) I didn’t get a sim sent and then it was on my own time to go into a store and pick one up, now resolved but inconvenient 2) huge billing issue - there is an address I’ve never been at, on my account. Very concerned about person data. Not getting replies on chat. Useless

@Telstra I've called Telstra 8 times since last Friday trying to get my internet service working correctly. So far I haven't been able to speak to a single person and fix the problem. I just get their crappy messaging service. But ask me if they sent their bill on time.

Hey @Telstra, I just received an email telling me you’re unable to change my order because it has now progressed too far - change request submitted 10 minutes after it was ordered. Please contact me your messaging service sucks.

@Telstra I want cheap unlimited data on my mobile we all know you have the tech stop scamming me $30 a month for **** all

@Telstra Wasted an hour of my work time yesterday getting my SIM card. Lucky that I live near a store. Now waiting over 30 hours for a reply on chat in your app for a huge billing issue. Simply not good enough. I’ll be involving ombudsman tomorrow

@Telstra Now all you need is customer service

@Telstra Hi Tom, the agent did not come back at all! I received a txt confirmation of credit applied so I will see on my next bill if the issue is closed or if it has rolled over for a 4th time.

@Telstra trying to buy a prepaid SIM while in hotel quarantine. But it requires an Australian contact number to buy... which I obviously do not have... because I’m trying to buy a prepaid SIM card!! #HELP

When Telstra says you just plug in their new NBN **** and it'll automatically swap to NBN it's a pile of HOG ****, just ******* dropping my connection in the middle of work