Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 12/11/2023 10:40

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Brisbane, Melbourne, Kyneton, Tamworth, Wilton, Geraldton, Sunshine Coast, Canberra, Margaret River, Townsville, Gold Coast and Robertson.

Loading map, please wait...
City Problem Type Report Time
AustraliaPerth Internet
AustraliaAdelaide E-mail
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaSydney Phone
AustraliaMelbourne E-mail
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • stephendean Stephen Dean (@stephendean) reported

    @Telstra we have problems with our wifi dropping out at the other end of our house. We have one of your wireless routers connected to the NBN.

  • Villa847 Carlos Villazon (@Villa847) reported

    @Telstra I have been a loyal customer for years. Can you please get my NBN service up and running again? Fault ref #INC12740264

  • mohitg76 Mohit Gupta (@mohitg76) reported

    @Telstra I am in metro Sydney, NBN apparently still takes 4 weeks to get installed!! Have been chatting you in folks for last 4 days and every person comes with a different answer on backup options.Not very good customer service.#JustSayin

  • Monty_Quinn Montgomery Quinn (Average Joe) (@Monty_Quinn) reported

    @ColdHeart_Prj @Telstra Oh... Yeah... That... Sigh... I had issues with Optus a few years ago when I met my wife. Her internet didn't work. After a month of back and forth, they finally realised the issue was on their end, and sent 6 months worth of refunds for lack of service to backdate

  • nicklowther Nick Lowther (@nicklowther) reported

    @StephenCena @Optus @Telstra Never lived in an area where they've had good reception, that is, areas outside populations of 50k.

  • DavidMc79804141 David McCallum (@DavidMc79804141) reported

    @Telstra_news An hour ago I paid 10 bucks to get Telstra Air for a day, and it is not working. Just threw a tener down the drain. Not happy, Jan.

  • jamie_griff_ Jamie Griffiths (@jamie_griff_) reported

    @Telstra why is the apple watch series 6 not compatible with Telstra one?? All the other providers are. If I’d known I wouldn’t of purchased and this is false advertising. You cannot sell a product and yet don’t support the services it requires!

  • LOveFaith_Hope Susan Willoughby (@LOveFaith_Hope) reported

    Please contact me about continual #NIL #service ASAP @Telstra #urgent

  • StephenCena Stephen Cenatiempo (@StephenCena) reported

    I've been an @Optus customer for over a decade. However, I wouldn't recommend them to my worst enemy. No customer service whatsoever. Their representatives will openly lie to you. Pathetic. @Telstra , here I come.

  • StevenGeorgant1 Steven Georgantis 🇦🇺 (@StevenGeorgant1) reported

    @chrismurphys @PCKJ3627 @Telstra Telstra service has gone from mediocre to bad. Under covid excuse to reduce humans taking calls. They tell you to go online but you get no help from those answering text system. I finally gave up. I’ll be moving in new year to someone else .

  • kowbs kowbs (@kowbs) reported

    @kayosports_help probs not much subbing anymore since the telstra tower down here is at beast half dial up speed. .. .. you should talk to them about ******* up your revenue.

  • _steve_davidson Steve Davidson (@_steve_davidson) reported

    @joshrowe @Telstra worst.

  • AEDarkHarley DarkHarley (@AEDarkHarley) reported

    Until further notice....I will not be streaming until we have better internet....unknown...thanks ******* Telstra and their **** smart community.

  • HollowsPeter Mixed Reviews (@HollowsPeter) reported

    2/4 - Call with customer rep dropped out three times cos reception with Optus is rubbish - Got tired of trying so moved over to Telstra - Had $1200+ in credit in my Optus account for handset payment

  • DougPhillips51 Doug Phillips (aka) Phill (@DougPhillips51) reported

    @catedempsey And. The Indian callers that say, I'm from Telstra, how are you today, Or from PayPal, You know they're scammers. Just reply, I know about your scam , bye, and hang up.

  • O_JohnnyBravo_O JB (@O_JohnnyBravo_O) reported

    Hey @Telstra I'm trying to pay you money but the phone hung up on me and directed me to online help which isn't working. I give up. You contact me when you want money. I have logs and screenshots of me trying to contact you

  • ColdHeart_Prj Zack Riley 🇦🇺 (@ColdHeart_Prj) reported

    @Monty_Quinn This was my exact scenario with @Telstra last week. The rep kept telling me I had to buy another cable and that wasn't even the issue.

  • Booners05 Boonboonafrica (@Booners05) reported

    @Telstra Got it and have someone coming out on Monday.amazingly its as broken as it was. For $130 a month she pays youd thin u could anwser the phone

  • cinoy2310 cindy ackerley (@cinoy2310) reported

    @Wil_Anderson My husband has been instant messaging @Telstra for the last 18 hours. He can send text messages, has internet service but can’t make calls from his mobile. They just messaged him to say they have raised a ticket and can he please go on with his day. They will be in touch soon...

  • Jasmin_Hartel Jasmin Hartel (@Jasmin_Hartel) reported

    @Telstra Any chance I can get some actual help? Spent the past 4 days speaking to 8 different people trying to get a refund for getting charged twice for my service... At this stage it looks like you guys think it's easier just to keep my money and ignore me?

  • Monty_Quinn Montgomery Quinn (Average Joe) (@Monty_Quinn) reported

    @ColdHeart_Prj @Telstra Our issue was a back end problem with a server...

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @chrismurphys @Telstra Seems awfully familiar.....took us 10months to resolve.......& now the taxpayers have coughed up another $3bn to "fix" the NBA 😠😡

  • pgcOneMoon Peter Combe (@pgcOneMoon) reported

    @Picketer I went back to Telstra 10 yrs ago to get cable broadband. Along came the NBN and I had gifs buffer. Telstra said 'Nothing wrong our end' for 8 months. Finally got the NBN out to fix it. Telstra repaid 8 months of fees and I'm now with iiNet.

  • Monty_Quinn Montgomery Quinn (Average Joe) (@Monty_Quinn) reported

    @ColdHeart_Prj @Telstra That's why I like the chat windows. It's written, so accent isn't an issue and it's all in writing, so you can refer to it later

  • dj_deathjr Ruthless (@dj_deathjr) reported

    @Telstra customer service has wasted 8 hours of my time with incorrect information and advice. I'm really upset and want to get my issue resolved.

  • ms_dingo Ms Dingo 🐶🐶🇦🇺 (@ms_dingo) reported

    found what is wrong with the internet. the service provider is down in most of victoria. has been for most of the day. i have hooked up my telstra stick to my computer. the one i use for travelling in the camper van. it will do the job for now.

  • vl2xr Mo (@vl2xr) reported

    For #Aussie followers. We've been told it's time to sign up to the NBN, against my wishes. Any recommendations for service providers that actually provide good service. Currently getting around 60mbps download speed regularly and rarely having any problems with Telstra Cable.

  • trentontheradio Trent (@trentontheradio) reported

    @StephenCena @Optus @Telstra I've been told lately the support post COVID shutdowns had been majorly lacking....They are working on it but it's taking some time. I've not had an ounce of issues with O since swapping though, got a sim plan swap over live chat and saved 2 mths of a contact.

  • HullsRob Rob Hulls (@HullsRob) reported

    Great way to end a shitty year. Called in to a Telstra shop to seek help in relation to a problem with a phone bill. Waited 20 minutes only to be told that they couldn’t help and that I’d have to ring.....Telstra!!!!

  • imandings Andy McGuire (@imandings) reported

    @JarrodKent @Telstra @Optus Optus is no better - I just have been charged for a phone I returned. Currently on Live Chat with them trying to sort this crap out before I go to the Ombudsman.