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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 46% Internet (46%)
  • 36% Phone (36%)
  • 8% Wi-fi (8%)
  • 6% E-mail (6%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Geelong, Penola, Cook, Sydney, Perth, Canberra, Melbourne, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

CityProblem TypeReport Time
Geelong Internet 2 hours ago
Penola Phone 18 hours ago
Cook Phone 21 hours ago
Sydney Internet 23 hours ago
Perth Wi-fi 1 day ago
Sydney Phone 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • talkingj3ss
    jess ๐ŸŒ™๐Ÿ’ (@talkingj3ss) reported

    @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

  • the_LoungeFly
    Robert (@the_LoungeFly) reported

    Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem managerโ€™ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

  • kathtatts
    Kranky Kath (@kathtatts) reported

    @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.

  • joe_blogswa
    joe_blogswa Free Palestine (@joe_blogswa) reported

    @marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over

  • ms_meh
    Ms Meh (@ms_meh) reported

    @maher_aaron @wwos You Telstra 'em! Though they'll probably tell you it's a Youi problem that you don't like how the coverage is 99c delivered.

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra Donโ€™t you update this page ever?? NBN Telstra down si. E 6am

  • Bailey92035278
    X- Y Bailey ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ณ๐Ÿ‡ฟ ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฉ๐Ÿ‡ช๐Ÿ‡ฎ๐Ÿ‡น (@Bailey92035278) reported

    @WSWanderingEels On the rare occasion Vodafone customer I actually agree with Telstra yes you have to go now if youโ€™re the NRL like yeah 2029 if you want to beat the AFL over anything then this would be the one AFL hasnโ€™t even talked about 20th team. Time for the NRL to put up or shut up

  • aussieV8girl
    ๐Ÿ’œโšก๏ธ๐Ÿฆ„ manda ๐Ÿฆ„๐Ÿจ๐Ÿฆ˜๐Ÿ’š๐Ÿ’› (@aussieV8girl) reported

    @Teh_Jkr @Optus Look into new customer dealsโ€ฆ If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra theyโ€™ve done the same.

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

  • tdeb007
    Tania ๐Ÿ˜ท๐Ÿงธ (@tdeb007) reported

    @gomichild Never mind that my back injury is what forced me from retail into admin, and Iโ€™d been doing purchasing and sales admin for years. I kept having to remind her I wasnโ€™t obligated to apply for random jobs, and I certainly wasnโ€™t going to apply for a job interview a Telstra shop!

  • lynaem88
    ๐ŸŒธLynae ๐ŸŸชโฌœ๏ธ๐ŸŸฉ (@lynaem88) reported

    @Telstra my nbn isnโ€™t working the Telstra modem is working perfectly fine. is it a me issue or a nbn issue.

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

  • BuZZiNiTT
    Dust (@BuZZiNiTT) reported

    @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network

  • BowllGeoffrey
    SmartyPantsSurfer (@BowllGeoffrey) reported

    @wtfinawtfworld Imagine how bad its going to be as a Woolies employee dealing with an issue - I find it hard enough getting a reaction at Telstra or the Bank and Im a ******* customer! Woolies board are swamped by Indians and have lost their damned minds to the dei bullshit

  • EBlackwell6280
    Elizabeth Blackwell (@EBlackwell6280) reported

    I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

  • leoniew27
    Leonie Wainwright (@leoniew27) reported

    @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @Telstra STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

  • ethiopian1987
    Ethiopian1987 (@ethiopian1987) reported

    @Kitorialt Then when you cancel, get all early termination fees wiped. This is something covered under by @acccgovau and the TIO. This coming from an ex Telstra employee.

  • kanethesaint
    Kโ€ขAโ€ขNโ€ขE (@kanethesaint) reported

    @Teh_Jkr @Optus Prepaid is the best option. No more need for greedy companies like Optus! One of the worst employers around after Telstra!

  • hasselljpb
    landman (@hasselljpb) reported

    Gotta love it when the @Telstra helpline drops out while trying to solve a @telstra issue

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,canโ€™t afford gym,back on dole! Menopause worsened & mental traumas! Iโ€™m now on Disability dole & NDIS. My weight back 100+ kgs๐Ÿ˜ข! In Pandemic I desperately started Yoga Teacher course on Udemy

  • skylarusi
    ๐•ป๐–—๐–Ž๐–“๐–ˆ๐–Š๐–˜๐–˜ ๐•พ๐–๐–ž๐–‘๐–†๐–—๐–š๐–˜๐–Ž ยฉ (@skylarusi) reported

    @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

  • ohfarfoxache
    AI Will Replace All Lawyers ๐ŸฆŠ (@ohfarfoxache) reported

    @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, thatโ€™s not a market โ€” thatโ€™s a monopoly.

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra @Mention Must be a major issue? Been down 24 hours now. ๐Ÿ’ฏ without internet totally @mention

  • Raptor_54321
    ๐‡๐“๐€๐‘๐šฐ๐‡๐‚ ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆโ˜€๏ธ (@Raptor_54321) reported

    @_Testflight_ Came to see if it finally popped and was put out of its misery. Stayed for an actually good Telstra ad Iโ€™ve never seen before

  • MercJestr
    MercurialJester (ใ‚ธใ‚งใ‚นใ‚ฟ)๐ŸŒก| PNGTuber โœŠ ๐Ÿ‡ต๐Ÿ‡ธ๐Ÿ‰๐Ÿ‡ฑ๐Ÿ‡งโœŠ (@MercJestr) reported

    The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

  • nursesrock25
    Sam (@nursesrock25) reported

    @Telstra @ABHawks1 @Telstra Iโ€™m having the same problem

  • jarro56
    Veritas (@jarro56) reported

    @karlstefanovic John Howard & Costello last budget would have been in deficit if they didnโ€™t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    @JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????