Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Mandurah, Brisbane, Adelaide, Melbourne, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Mandurah |
Phone | |
| Sydney |
Internet | |
| Brisbane |
||
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Kathryn Dunne
(@KathrynDunne7) reported
@Telstra West Haldon 4359. We would love to change providers but unfortunately y’all are the only damn option
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Phil
(@Its_Lucky_Phil) reported
@AlanBixter How good is the ANZ IVR system?! Almost impossible to get through to a human! The only way that works is to say "complaint" when it goes into that ridiculous loop of asking about your query. Almost as bad as the Telstra IVR!
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R4M845
(@R4M845) reported
@troydodds @VodafoneAU @Optus I'm with Belong which is a Telstra reseller carrier :) no issues
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Paul Nichols
(@nicofooty22) reported
@lambose4 @AFL @Telstra 50 out left or right,put down ya glasses, didn’t matter. #eitherside
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Hans Bruitzman
(@hansbruitzman) reported
@Telstra @tdeb007 It's nice to get a quick response like this. But I gave up on Telstra a long time ago. Then T improved, then T got awful again. Friends now having issues and long phone calls do not solve their problems. So thank you but no thank you
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Brian Humphries
(@rocky1622) reported
from
Melbourne, State of Victoria
Don’t why Costello puts his nose RBA when he sold everything gas Telstra now look at country coalition made it cluster ****
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Kathryn Dunne
(@KathrynDunne7) reported
@Telstra how can you justify your terrible reception? Even after paying for a reception booster to be able to get sketchy, unreliable reception it is getting steadily worse! My worse nightmare is having an accident and knowing I will not be able to call for help. Do better. Now.
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steve pyrros
(@stevepyrros) reported
@telstra Treat this with the contempt you believe your Customers deserve. Ex Telstra technical specialist and IT for 25 years. We cannot send text messages without going to airplane mode and back online. Area south of Moreland exchange. internet takes up to a minute to respond.
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Robert
(@rgennai) reported
@NBN_Australia and @Telstra why can't you guys just update your status pages when a service (internet in my case) is down. You both state that the service is fine but after spending an hour on the phone and getting support to dig down it's actually "impacted by an outage" WTF
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John Lynch
(@jlynch73) reported
@Telstra @Telstra PLEASE SORT THIS ISSUE OUT NOW. 10 WEEKS IS RIDICULOUS #Telstra
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Eddy (Not a lot going on at the moment)
(@AEddy6087) reported
Four phonecalls to @telstra about my internet dropping out 30 times a day and they still refuse to help me. God i hate having to talk to the Ombudsmen but they have left me no choice.
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Eddy (Not a lot going on at the moment)
(@AEddy6087) reported
@Telstra No. They never gave me a report number. I have sent the complaint to the ombudsmen. Their reference is 2022/06/04291. I will not contact Telstra again I will deal with it through the ombudsmen and legal channels going forward. Thank you.
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Bob Bruce
(@Qskeptic) reported
@YogaGer Telstra knows our landline doesn't work but they won't fix it unless I wait in a queue for five hours and prove my bonfides. It's been hacked by people scamming for credit card numbers....Telstra deny this.....
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Mummy Bennett
(@clairebennett38) reported
@Telstra your Customer service is non existent. We have no internet and you really don't care!
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Bromad
(@BromadMusic) reported
also not tagging Telstra because they're a terrible internet provider that outsource all their tech support :)
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Mummy Bennett
(@clairebennett38) reported
@Telstra I have sent a DM. But, to be honest, I'm not holding out much hope. 3 hours on Friday and 3 hours today and the issue still hasn't been resolved!
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Annie Brownie
(@AnnieBrownie4) reported
@Telstra I worked in software development with many Asians & when they anglicise their names, seemed to choose ones that a local just would not. I hope your Mum was a Judds fan. The Telstra fail was settled when a record of my advisement was finally found, thanks.
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Glen Brayshaw
(@obhfrog) reported
@Telstra Yep, seams fine. I’ll give the link a go, but the text message sounds exactly the same as the scam phone calls saying there’s a problem with your internet.
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Robert
(@rgennai) reported
@Telstra @NBN_Australia When I reported it the service was already down by well over an hour. I think 1 hour of downtime is time enough to declare as such on your outage page. Yes I did get an estimated restoration date .... June 22nd !!!!
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reidco
(@sundarbanstiger) reported
@FootscraysFine1 He’s as bad as that Mexican ****** that once ran Telstra…
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John Smith
(@johnsmithizzle7) reported
Telstra sucks
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Dr Splot
(@drsplot) reported
@Suki_FNQ @abcnews Great idea! Maybe we could also unprivatise Telstra while we're at it, and put a stop to all of the phone scammers on the network.
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George Liu
(@centminmod) reported
@Mrwhosetheboss In Australia, I still can't get 5G service. I'm literally 800m away from 5G service area with Telstra Australia and 500m away from 5G service area with Vodafone Australia. One day 5G!
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Michael Pemberton
(@TheRealPembo) reported
@deemadigan Ivan clearly doesn't work for Telstra
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Tim Malone
(@tdmalone) reported
Over the last... decade or so?... @Telstra's customer service had noticeable improvements. Sadly, seems it's back to the same old. CS rep's explanation of an unclear maint notice: 'The maintenance may or may not complete without a noticeable or lengthy service interruption'. 😐
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Colette Nicoll
(@ColetteNicoll) reported
@Telstra @HannanCathie @LesStonehouse Only like for 3 & a half years. I got $200 credit after paying closer to 2k for 3years with a vandalized line I made another report about faulty line nearly a month ago And still no call to arrange repair Despite nearly 30year history of line damage in hallway,not in my unit 🤦
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Colette Nicoll
(@ColetteNicoll) reported
@Telstra @HannanCathie @LesStonehouse I did not sign up to Telstra for internet. It's a LANDLINE & I called & logged my complaint. Was assured that it would be seen too nearly 4wks ago. I don't have internet on my account because of cost to install & consistent failure to service my fully paid for EXISTING ACCOUNT.
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Kris Grace-Hely
(@krisgracehely) reported
@Hels_Be11s No longer Telstra refused upgrade the old copper wire up our (rural) road Everytime rained couldn’t use the line bc of white noise & it was so difficult to get onto Telstra faults (& no reduction in bill- even thou we had no service) Annoying bc mobile reception is very poor here
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Colette Nicoll
(@ColetteNicoll) reported
@HannanCathie @LesStonehouse Fricking Telstra. You pay twice as much for 10% of service 🤦
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Ian Thorp
(@IanThorp) reported
The fake Telstra tech support guy ran out of steam and hung up when I told him I was running a Windows phone and Ubuntu