Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Townsville, Melbourne, Mandurah, Brisbane, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point and Mallala.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
TV | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Townsville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Joffie
(@joffiez) reported
@JamesKi67305564 @HankMeyerNAPP You can thank Abbott and Turnbull for our **** Internet. They reversed the Gillard decision to install fibre to the premises. Appeasing Telstra and corporate mates sucking up the dividends that were paid for by the taxpayer through govt subsidy to rent obsolete Telstra wires.
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Matthew Caine
(@matthewcaine298) reported
@Kimbo_jSlice @craigthomler @ChrisMinnsMP A bad example. They should never have privatized the network as the private service providers flat out refused to pay Telstra for the full cost of their usage. Selling off Telstra's retail arm was fine, but not the physical network itself.
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Phil Lewis
(@Chevy70) reported
@Telstra is the internet down in Denmark Western Australia. Business is hurting at the moment
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Dean Clifford
(@itsdeanclifford) reported
@trevorlong Whenever we have rain (lucky to only have minor rain) our internet drops out or slows down. Telstra gen 3 modem has gone from green, to orange to red to blue in a continual loop for 2 days now. Do you have any advice how we can get in fixed in our st? All neighbours say the same.
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Tigerland Terror 🐯2017🏆2019🏆2020🏆🐯
(@tigers42020) reported
@CalamityJanie @Telstra For an organisation with the most expensive plans going you would at least expect a level of service commensurate with cost. Yeah? Nah....
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Jane Cadugan
(@rosysmum) reported
@Telstra why did u cut off the internet early from my elderly mother when she changed home phone plan. It clearly was noted it should be 11th July & was cut off 5th July. Now no internet to help Visiting grandkids in school holidays. It will take 24 hours to provision & restore.
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OptoIsolated IO
(@optoio) reported
Telstra: Without exception, THE WORST customer experince I have ever had with a company. 4 Months, upwards of 30 of phone calls, lost services, missed appointments. All to move a phone number from one provider to Telstra. Will never recommend again.
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Sarah Macdonald 💉💉💉
(@sarahvmac) reported
@Telstra Yes Glenn. My mum internet and home phone been down since Thursday promised calls back to troubleshoot not occurred.
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Ray Morgan
(@TheSagging) reported
@theluckylance It was the state premiers carried the main burden, Howard just gets the credit. The QLD premier lost his job over it. I’d agree the gun laws implemented while he was PM helped. Selling all our **** like the CBA and Telstra didn’t.
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Doctor Doc Dockington
(@directordoc) reported
@JPKUNTTY @SwannyQLD - Telstra - All the energy providers - Airports across Australia - Medibank - Port of Darwin (to the Chinese on a 99yr lease) - Motorways across Australia Not an exhaustive list, but enough proof that if it isn't nailed down the LNP will sell it.
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Meri
(@merilyn066) reported
@Telstra @elonmusk Can you make a service to the Kimberley reliable?
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Mookie 🐻 & Mel 🏳️⚧️
(@didToWinaPrize) reported
@sarahvmac @Telstra I found 23 call and 4 broken appointment is about standard... @Telstra want proof ? ..Sarah if you mother has a medical issues, get a letter from her GP, and send a copy to Telstra, I do suggest that you contact Telstra to make sure they have entered the letter... My experiences
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👑 Just Clariece 💋
(@ClarieceBooty) reported
@Telstra @Antony_Clements It doesn’t look like a problem, it is. And there are many people who are proof of that. I’m wondering how many people were affected negatively when Telstra changed to this? How many people have changed providers since the change? 2/3 smaller payments are better than 1 big one.
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Flowering Wattle
(@fringedwattle) reported
@suedav1 @Qantas Shocking service. Their service in Australia domestic is disgusting. Always late ! Reliably late !! Never again. And their staff are worse than Telstra customer service.
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H_the_Cat😼
(@H_the_Cat) reported
No 5G, 4G or 3G. Struggling on H connection. THIS **** from Telstra is what I pay for 😬
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Kaede 楓
(@Lerutea) reported
@Telstra We just called Telstra and said there was an outage for the area. We have a new dongle. Can we use it in meantime?
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👑 Just Clariece 💋
(@ClarieceBooty) reported
@Telstra @Antony_Clements Hi Ash, thank you for your time but I have already tried talking and finding a solution with Telstra many times and unfortunately it’s not something Telstra is willing to change anytime soon so I will be taking my business elsewhere soon. Have a good week.
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sammy
(@journalofsammy) reported
does anyone have a Telstra account that can help me get red hot chill pepper tickets? my pop can’t get into his account 😭😭
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marinka stacey
(@gstacey) reported
@sarahvmac @Telstra I feel your pain. Switched to Aussie broadband. Never looked back.
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Melissa
(@endlessbees) reported
@drangiedakas I have tried Optus, Telstra, and Aussie Broadband. You do you, but in my personal experience, the customer service and greater consistency of Aussie Broadband won out.
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Stella Siren
(@StellaSiren1) reported
from
Albany, State of Western Australia
Does any1 care that i had no TV or connectivity for 3 weeks? GOD Bless Telstra 4 rural service 5g yay....bye Vodafone. #technology
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Heidi the Hermit
(@heidierr) reported
@Telstra I hope so because it's been nearly a week. Had to compensate my bnb guests because the promised wifi was not available. GP husband unable to use work server as mobile internet too slow using phone as hotspot.
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Eating Disorders Queensland
(@EDQ_ED) reported
@VonexLtd calls to Telstra to fix IP issues we never had, but all of a sudden appear. E-mails saying ‘your account has now been set up’??
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MickJ
(@MickyJ62581957) reported
@abc730 I don't know what level of research you guys do, Australia might not have had any launches but for 30+ years the satellite group at Perth International Communications Centre (OTC Telstra Inmarsat) have been doing launch support and TTCM for every major global space agency. 🙄
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Autocatharsis
(@autocatharsis) reported
@Rlesc1 @lavosaurus Aldimobile uses Telstra network. Better bang for buck IMHO.
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Mookie 🐻 & Mel 🏳️⚧️
(@didToWinaPrize) reported
@Telstra @sarahvmac The 23 call and 4 broken promises, that true too ... Unless you have a Priority Assistance
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That one video encoding guy
(@OwenQuinlan7) reported
@Telstra Nah it's all good. Ordered a new phone through Telstra business last Monday and it's taking a little longer than expected to get here. Not a super large issue
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Lyn @Life Is Good
(@FairAusPol) reported
@Ballyurra Prioe to NBN, my copper wired internet would stop, completely. Every single time it rained, a Telstra tech would need to call out to fix it. Fortunately, over a decade we had very few rainfalls. Only time drought is a positive 👍
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Kaede 楓
(@Lerutea) reported
@Telstra Hi Telstra, is there an outage at Carrum Downs? We came into our business with the internet down and already did the troubleshooting with no luck. We are trying to call but my boss is on holidays with the account in his name.
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Diana DJ
(@DianaDJ7) reported
from
Sydney, State of New South Wales
@bobbylosbravos @bcurrall80 I get 50GB for $45/month on Telstra thru a pre-paid plan I bought from JB Hi-Fi. They were the only Telstra reseller I could find and I refuse to go to Optus or Vodafone due to terrible experiences in the past.