Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Adelaide, Sydney, Canberra, Townsville, Melbourne, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Perth |
Phone | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Canberra |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ken Moore
(@midii) reported
from
Sydney, State of New South Wales
Good to see the Telstra service has improved. It’s normally nonexistent along the metro line but full bars at the moment. 😎🥳📈
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MrCrofty
(@Crofty97806916) reported
@Telstra like i just want it fixed its hard out here with money but we are paying for a service i cant use
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Kathryn Avery
(@KattaAvery) reported
@Telstra @Fingies I know this is 100 years later but did you ever sort your streaming issues? I’m having the same drama. Infuriating to say the least!
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Graham Perry
(@gper56) reported
Hello @Telstra how long does it take to get a response from a consultant on live chat. Started at 18:40 WST. Still nothing. Times out after 20 minutes of inactivity. Then I am supposed to start again. HELP
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Louisa Deasey
(@louisadeasey) reported
@KathrynHeyman @Telstra I think particularly in Victoria, everyone was just home with their terrible internet so they were calling & getting no response. I know optus had an automated message for months just saying "we're too busy, try again"!!!
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Larry Buruwe Kenneth
(@Kennetlb) reported
@Telstra . Why is 5G roll out so slow. You make us buy 5G phones and yet not many areas covered by 5G. I live in clarkson 6030 and only small area is covered.
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MrCrofty
(@Crofty97806916) reported
@Telstra no it never did
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bungle
(@bungleer) reported
@Telstra I can’t believe your service is worse than it’s ever been - I can’t find anyone to help on technical!
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BrandonOf_Who
(@BrandonofW) reported
@Telstra Telstra this is a message from someone with disabilities I’m having trouble with a lot of your servicesYou need to rethink or re-train your staff not everyone can use the phone
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💧John
(@astir0412) reported
from
Margate, State of Tasmania
@Telstra My internet account has been overcharged for 4 years even though you've never provided the service I've been promised no
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Alan Green
(@alang) reported
@damienmiller @DaveMilbo @TheJunglist True. Though the point here is that the LNP made a decision to prop up Foxtel and Telstra at the expense of Aussie citizens, and media was complicit in selling that bad policy.
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Ash Hiebner
(@R4yn3r_87) reported
@Telstra is there some sort of outage at 3754? My phone service has no signal and keeps dropping to emergency calls only.
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Soheil
(@soheilt) reported
Why does @Telstra's customer service keep getting worse!! Don't you charge enough?!!
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AB
(@LABH1975) reported
@Telstra (2) and telling me they had resolved the issue - she has again received a call from @Telstra threatening her with legal action. She has suffered another Anxiety attack.. @Telstra RESOLVE THE ISSUE NOW, THIS HAS GONE TOO FAR. YOU ARE CAUSING MAJOR HEALTH ISSUES TO MY MUM.
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Callum Murray
(@InCythera) reported
Lol NewsCorpse & Telstra got offered $2B Yankee funbucks for that perennial piece of crap Foxtel & they declined ?? ;-)
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Abhishek Mishra
(@Betaal_Pardesi) reported
@Telstra @blakeway_luke Not sure about Luke, but I have had a real hard time for last four days. There are some clear errors on the portal and I have sent the screenshots to one of your reps, no progress yet, even after several escalations according to them. @Telstra
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Mike Toloo
(@miketoloo) reported
@Telstra Hi Jimmy, I called your 132200 help line, they refused to answer me and referred me to your silly App. As I logged in to App it went to update again, I did the update , logged in. but could not get help. Useless #Telstra shame on all of you.
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AB
(@LABH1975) reported
@Telstra (1) so y’day I posted a tweet that said @Telstra could not resolve an ongoing issue, at their own fault, and has caused my 82 year Mum severe anxiety attacks bc @Telstra have led her to believe they will take legal action against her. After contacting me on Twitter DM..
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Amanda
(@fifthgen70) reported
@Telstra NBN wasn't down on the 3rd or the 4th but I had received a text message saying it would be which is a bit odd
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DexBox
(@DezRiddick) reported
@Telstra Alright Telstra. Cut it to me straight. Are you making my internet slow on purpose to get me to buy 5G network. Because if you are. I will go to a service provider like iinet. Maybe then I will have a better chance of knowing that my internet is actually good or not.
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Genevieve Tucker
(@mulberry_road) reported
@KathrynHeyman @Telstra I did the chatbot thing about two months ago, it was excruciating and I fear for any elderly people who have problems with this telco. Disastrous failure of service.
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Slo😷🧚♀️🧜♂️🧙♂️💃🎃🎀
(@Sloncelad) reported
@maio_peter @Gab101112 @Telstra ego filled people like you who feel the need to put others down disgust me, get a grip dog
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MrCrofty
(@Crofty97806916) reported
@Telstra no it hasnt i cant even play any video games but im paying for a service i cant use
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MrCrofty
(@Crofty97806916) reported
@Telstra it has been bad for over 1 month
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Lorraine
(@LorraineMKO) reported
@Telstra you are the worst ISP I have ever had to deal with. My service has been inconsistent and I have been trying to contact technical difficulties, wait for 30 minutes just to have them hang up on me. What am I paying for?
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Di 🐱🐱😎🚗💻🏳️🌈
(@ozlurker) reported
@Telstra I am currently a Telstra NBN FTTN customer, can you please advise who I need to contact to arrange to replace my lead-in cable.
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Adam Rison ✘ΡΙΣΤΟΣ
(@AdamRison) reported
@Telstra Telstra wasn't getting back to any of us. There were heaps complaining about the customer service and lack of communication. No one knew what was going on until people got out of their cars and asked the crew at the tower which aint right. 😡at Telstra, not you. Merry 🎄Angela.
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Mark B Rese
(@rese_mark) reported
hi @Telstra I have been on the phone to you today for over 4 hours. Why a telco can't provide basic services is beyond me. Your services are utterly impenetrable to an average consumer. it's equal parts deflating and infuriating. I can't get help from you at all.
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Joseph Cooney
(@josephcooney) reported
I've been dreading the migration from telstra cable to NBN, figuring that it would be a big hassle, loss of service etc. Was seamless. Literally unplug the old telstra gear and plug in new gear. Change a couple of IP addresses and IJW.
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Abhishek Mishra
(@Betaal_Pardesi) reported
@blakeway_luke @Telstra Oh yes same issue here but I had it even without using the App. Endless hours of explaining the issue to the support staff (phone, chat, email screenshots). Only got the promises of a call back, but never heard from @Telstra