Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Gladstone, Perth, Flinders, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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hairy barefoot poofta ☣️
(@hairypoofta) reported
@SlurqdFN @Telstra **** you, ****.
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Tgg
(@tggtech1) reported
@theramalmedia Woolworths mobile and belong both have similar deals and run of Telstra so the internet isn't bad
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Brett Shearwood
(@BrettShearwood) reported
@ordsomefarmer @Telstra @Telstra systems are filtering out any complaints about reception. Their automated systems have a bug, and loop to the coverage map that is out of date. The only way to check a service at the moment is through the ombudsman.
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#TMS2
(@_kennmendoza) reported
press releases: *trashes how Telstra is so bad* me: haha wait and see how PLDT is the worst!!
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra Just to make you aware, this is still to be resolved. I'm convinced the only solution will be to move to Optus, since no one with any sort of technical knowledge answers me, just your Indian operators who can only follow a script.
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Donna
(@Aussie_Mew) reported
@Telstra is the message bank down? Cause I keep calling it and it hangs up immediately.
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Calebsfavourite 🐁🐀🐁
(@calebsfavourite) reported
I’m about to ditch Telstra. Other Aussie big things I’ve ditched are banks, Qantas, the LNP*. *I never had the LNP
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Eamon
(@eamonxmatthews) reported
@lochlanrocks Ahhh yep. I recall the cheap movie tickets etc. the rest must have come in after I long left telstra for the somehow even worse service of Optus
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JohnyJ@m3s
(@johnyjam3s) reported
@mariewalsh18 Hope God and the poor prick aren't with Telstra, otherwise they're gonna be prayin' for a miracle!
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Leave M3 Be
(@leaveM3be1) reported
@Telstra With making a new account it won't let me past the email and password creation. Saying to click the "I'm human" box. I can't sign in to my older account and it leaves me with a "try again in a few minutes"
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Zziillaa ⭐️ *Icon of free choice*
(@ZZiillaa) reported
I live in Broken Hill and I’m more than lucky if I can contact my husband when he is 90km away and 20km this side of Menindee. Both @Telstra of course ... not to mention almost non existent internet when out there 🤬
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Luke H
(@impassive) reported
@GDixon1977 Mustn't forget that Hawke and Keating, with the support of their rich media mates, opened the door to it all when they sold off Commbank and began privatising Telstra and QANTAS. Howard just finished the job.
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Kim Fitzgerald
(@AgentBasil) reported
Roger from "Telstra Service Centre" just rang! I said "How are you today, Roger?" and he hung up on me !
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John's (Brackets)
(@Johns_Analytics) reported
@sgrkerr @warri_symbol @SkyRacingAU Way ahead of you. Have Telstra 5G Home Internet. Bombs along at 300-600Mbs, too, so not a speed issue.
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Clint Martin
(@cimboc76) reported
@Telstra Have restarted both my iPhone and iPad and still not working. You’re website as I type still says it’s down…
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra INC 19091470 and INC 19077564. It's already gone to level 2 and reported to the TIO because I'm sick of the poor service.
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agriweiss.io
(@agriweiss) reported
@ordsomefarmer @Telstra Hi Christian, if this helps we are happy to offer you a trial to a solution that doesn’t rely on Telstra’s network. 99.99% success rate with data collection.
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WDB
(@184WB) reported
@Telstra @ordsomefarmer @Telstra Multiple days of the prime communication network in a remote area that you are solely responsible for being down is NOT "working hard". Work harder.
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Trish Roberts
(@rtrisheleanor) reported
Email not working this morning. Patient Telstra guy on phone but ultimately we both gave up. 😿Visit to Telstra store tomorrow. 📲📞🤳What do people do who live distance from Telstra shop?😲
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Luke H
(@impassive) reported
@julessz71 @GDixon1977 My bad. It was Gillard that sold off the last govt stake in Telstra but it was Howard that started it, continuing the selling of of the family silver that H&K began and normalised.
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Mandy
(@Wonderwoman1967) reported
@Telstra apparently the issue is resolved...bullshit it is! Can't make or receive phonecalls! Not good enough!
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@Neil from Down Under
(@Shogan_Scrub) reported
@GDixon1977 @alex_bainbridge @WhteRbbnAdvocat 1/2 - Telstra as a whole should never have been privatised either, instead it should have remained the sole communications infrastructure builder, provider & wholesaler.
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WDB
(@184WB) reported
@Telstra @ordsomefarmer Hey @Telstra - in a remote location like this, no mobile network can be a life or death issue. Extract digit, get it prioritised, and get it fixed pronto. 4 days' outage is ludicrous and unacceptable.
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💧 Data Dot 🏠 Now with improved 5G - Jingeri
(@petermclarty) reported
@Telstra We had a glitch earlier which had rectified itself came back to check again that it loaded ok and it wasn't. No service issues at our end now that need I help with
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♑️ Mark 👊🏻 🎶🍽👽🌋🏉
(@WorldOfMarkyD) reported
Telstra “customer service” is utterly disgraceful I wasted 2hrs on a call yesterday, the matter seemed to be finally sorted after all that yet the same issue still continues today, so I guess they lied to me as I tweet i’ve been on hold for 55 minutes.. spoken to nobody yet 🤬
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Tazbandicoot
(@tazbandicoot) reported
@HandleComplaint @Telstra Still no internet, had enough of talking to the “help chat” every week the date changes to the next week, they can’t even tell me what the problem is. also the new modem still hasn’t arrived, time to look into switching to a new provider
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Christian Bloecker
(@ordsomefarmer) reported
Hey @Telstra any chance you could fix the 4G tower in Kununurra, or at a bare minimum, inform us why the tower is down & when it will be fixed? It’s been out for 4 days now. For a communications provider you don’t communicate very well #timefortheombudsman #again
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bone music
(@BARGH3ST) reported
@Telstra it is 8pm on a Wednesday and I cannot load my bank's login page, can't get into a database site for work, can barely load Twitter - off either wifi or mobile data. WHAT is the problem?? The speed never used to be THIS bad, even at peak hour
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Greg Champion
(@gregchampion) reported
Congratulations Commonwealth Bank. Your "customer service" is now worse than Telstra's - the gold standard, in the race to the bottom. Australia's most shameful. You've been trying hard for this. You must be proud.
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Leave M3 Be
(@leaveM3be1) reported
@Telstra Hi, can't sign into or create a new my Telstra account. Is there an issue atm?