Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Port Macquarie, Perth, Melbourne, Sydney, Brisbane, Adelaide, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Port Macquarie |
Phone | |
| Perth |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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stu.psd
(@astronaughtyart) reported
@Telstra I've tried everything to pay, but its obvious Telstra doesn't want my money at this point. I can't sign in to the app, and there is absolutely zero help from support
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civilengineer
(@civilengineer) reported
@Telstra Ancient history, now. You need to live without me, as I have been in return, since I migrated to another service.
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Alex Makin
(@alexmakin) reported
@chapmanwp11 @Telstra Not sure how commercial arrangements between carriers work, but if it's like nbn and they buy capacity, it's almost like they have not bought enough to accommodate customer demand. I imagine India, like New York, is a major customer destination relative to Canada where it worked.
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Drew Morphettville
(@Goldenjocks) reported
@FinancialReview imagine thinking you could learn about customer service from NBN.. what an utter **** show full of incompetent charlatans Telstra is.
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Angus Gibbins 📷
(@angus_gibbins) reported
You know how there's parts of Australia that has one house in the street that for some weird reason can't be connected to NBN? In Moore Park Beach it's my dad's place. He's tried calling @Telstra, @Aussie_BB and @NBN_Australia and no one gives a ****. What's our next step?
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Nik Bushell
(@Teabag092) reported
@Telstra No, we dont have NBN, and never will in our small town, yet telstra cant offer anything more reliable. Just expect us to deal with it...
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Dee Chapman
(@chapmanwp11) reported
@alexmakin @Telstra Coincidently I am also having trouble in India after it was working perfectly well the last few weeks
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Alex
(@ajexib) reported
@dwilliamson931 @emlily__ @Ryan_DLima In '22 if you're not contacting orgs. with poor customer service via multiple channels INCLUDING publically on Twitter, thats on you. I've done it w. Jetstar, Optus, Telstra, Woolies, etc. Dee isn't using 'celebrity' she's using a valid channel of communication. Use your noggin.
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Christine 🏳️🌈
(@rachael_rose78) reported
@Telstra you need to step up and take responsibility for your 1/2 of this triple zero emergency calls in Victoria Melbourne, please.
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Angus Gibbins 📷
(@angus_gibbins) reported
@Telstra You've done but **** him around and waste his time. Why would this time be any different?
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Turdine Cupcake
(@erfbeeass) reported
@alexmakin @Telstra I'll bet fiddy bucks the issue is with your phone and settings.
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Nikki Clare
(@Niksterisms) reported
from
Melbourne, State of Victoria
@maesy5 @Telstra Yep! 100% I don’t even bother anymore. It’s frustrating and such a waste of time. Apparently it dropping out consistently is no issue. I think we’ve all been taken for a ride on this.
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stu.psd
(@astronaughtyart) reported
@Telstra I mean, you just hung up on me, so you won't help at all.
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Christine 🏳️🌈
(@rachael_rose78) reported
@SusieNoonan2 ESTA answered more than 2.7 million calls for assistance, representing a call every 11 seconds or more than 7600 a day. ESTA dispatched more than 2.2 million events, an average of more than 6100 each day. Why isn't Telstra Triple Zero part of this problem?
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Alex Makin
(@alexmakin) reported
@OziBloke2009 @Telstra Same, they fail to connect. Sounds like both Telstra & Optus have failed to secure enough bandwidth from T-Mobile.
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CorbanTheProGVRPYTRBX
(@CorbanThePro) reported
@robcdee_ I think That Is From Telstra.Australia's #1 Best 5G Network!!
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Christine 🏳️🌈
(@rachael_rose78) reported
@tonytardio Federal needs to fix the Telstra Triple Zero emergency number.
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Christine 🏳️🌈
(@rachael_rose78) reported
@9NewsMelb @msanto92 Why don’t we hear the Telstra triple zero is part of the problem? Would you like your car to fix 1/2 or full?
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Alex Makin
(@alexmakin) reported
@chapmanwp11 @Telstra I'm bit sure how the commercial arrangements between carriers work, but if it's like the nbn and you purchase capacity, it's almost like they have not bought enough to accommodate customer demand. Is imagine India, like New York, is a major customer destination.
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Alex Makin
(@alexmakin) reported
@OziBloke2009 @Telstra Interesting, I'm having intermittent issues here too. Which carrier does Optus use for roaming?
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Rod Langlands
(@rlanglands1) reported
1/ @Telstra I have been going around and around in circles trying to get help on an nbn issue that is of Telstra's making. There is no help available or contactable. The system is designed to send you insane. I have had to use them for my uncle in a nursing home.
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💉💉💉💉 Spike’s_Point_Of_View
(@OziBloke2009) reported
@alexmakin @Telstra FYI Optus is equally as crap in NY at the moment. Have been having issues for the past 3 weeks, VERY Intermittent / No 4G and no other roaming options that work.
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Alex Makin
(@alexmakin) reported
@axelated @erfbeeass @Telstra Getting a sim today, though it doesn't change that Telstra clearly has non functional support and services that do not work as advertised.
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Dafat Vegan tv
(@Dafatvegan) reported
@Telstra is a ******* joke, they sell you **** internet, and when you complain they offer you to buy a signal booster, a repeater, a super mega plan. bro just fix your ****, dont sell me any more stuff
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civilengineer
(@civilengineer) reported
@avava45 @Suzanne_ALP @Telstra Dawn, be careful of the Telstra shop. I will never again use the local one, which failed to return a device after repair, broke my package and switched me to multiple, more expensive packages. All since remedied, but the lesson has been learned. I don't miss Telstra.
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Nik Bushell
(@Teabag092) reported
@Telstra Oh fantastic of telstra again, palm it off to be someone elses issue. Pretty standard
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Old Shops Australia
(@oldshopsoz) reported
@alan_pacey No coz Jenny was an early adopter and signed up with Telstra Mobilenet analogue network. Hence the 018 prefix
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Alex Makin
(@alexmakin) reported
@erfbeeass @Telstra Except it worked without a problem in Montreal and Toronto last week.
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Christine 🏳️🌈
(@rachael_rose78) reported
@10NewsFirstMelb @CandiceWyatt10 Telstra is 1/2 of the problem. Example I want my car to be fully fix not 1/2 fix.
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stu.psd
(@astronaughtyart) reported
I swear Telstra is the worst. They lock all support options behind an app, which makes it impossible to do anything when the app IS THE PROBLEM.