Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (50%)
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Phone (30%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Canberra, Junee, Melbourne, Brisbane, Townsville, Adelaide, Perth, Portland, Kiama, Arcadia Village, Kulin, Kurrajong Heights, Mansfield and Peel.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Canberra |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🏴☠️🖤Peaches V
(@PeachesV303) reported
@jono_nath @TheOliverStone I know the feeling. I've been onto telco today because they like to slow customers down then not reset their speed intentionally, so it does customers heads in. Now who was that team of prized fuckwits that privatised @ Telstra? 🖕/ᐠ｡ꞈ｡ᐟ\🖕#LNPCrimeFamily #Elections2022
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Trent
(@trentmayne7) reported
@Telstra I can’t connect my NBN it’s to weak or too so this is terrible I may change
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NTR S🅿️ect
(@spectfnt) reported
I swear @Optus fix my internet before cash cup or imma switch to Telstra 😐
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Dan Barrett
(@TheDanBarrett) reported
@That_Dan_Guy 1.4 million Telstra TV customers at the moment. These bundles are also seen as valuable for customer retention. Also, they provide an opportunity to upsell.
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Avrina Schiller💐
(@midge_thomas) reported
@victoria_racing Hahaha!! Very hard-shelled eggs apparently Victoria! Bc not too many got broken after all. I had a lot going on with broken internet and all day on and off “chatting” with Telstra… in the end it seems fixed but I’m not sure what part Telstra played in it… 🙄
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skippy09
(@skippy092) reported
@Telstra @Cloud_Hammr What are you doing to help flooded customers??
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Strathaird
(@OfficialStrath) reported
@Telstra The link you sent runs me through steps to deal with a problem in my phone, but it doesn’t help with fixing your towers
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ZincALT
(@Zincr1) reported
@Telstra fix my ******* internet
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jokerwhy8
(@JokerWhyEight) reported
@Telstra Is it normal for the non black box to cut out
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skippy09
(@skippy092) reported
@Telstra @no_retreatx Terrible service
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skippy09
(@skippy092) reported
@Telstra Lies! You are doing nothing! We call you say make appointment. We go to the appointment you say call NBN!! Telstra modem covered in mud. House a wreck. Your help.. NOTHING!!!! Just take the money for no service…
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skippy09
(@skippy092) reported
@Telstra @deeplongstop same with us.. modems distroyed.. Telstra dont care and wont help with alternative access. Why dont you look into that Vicky???
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Mr Dom
(@iammrdom) reported
from
Adelaide, State of South Australia
@EsotericSpod I’ve been happy with their service and coverage, pretty much identical to full Telstra but you don’t (yet) get VoLTE, instead voice drops back to 3G.
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xNoRetreatx
(@no_retreatx) reported
@Telstra 🙄 They never admit there's an outage in my area. It's the usual intermittent wifi. That's why @elonmusk had to provide Satellite Phones and Satellite time, for flooded areas because #Telstra couldn't get it together, in an emergency. 🖕@Telstra 🤡🤡#ScottMorrison, resign.💩
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Jacqueline M 🐨 🐾💉💉💉
(@jacket1962) reported
@Telstra That was not an invitation for you to bother me here also Winona. Sending someone a link to report an outage that is already recorded on your own platform/s is not assistance. It's pointless exercise. It isn't your customers job to be doing all the leg work.
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Macca_Alex
(@Stuntwoman09) reported
@Telstra NBN outage in Peach Tree Lane, Kirrawee since last Wednesday, 9 March, no ETA for repair. What’s going on? #nothappyjan
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Candy, BA, BSc (hons)💚🤍💜
(@CC_Wellness7) reported
Yet whem the staff tried to organise this they hit a wall. @Telstra has stopped sending them replacement phones for eligible customers. Even tho store systems say the customer qualifies. The FIRST week with my ph & the battery dies in less than half a shift. It has taken weeks to
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Peter Glover
(@Westbrookeag) reported
@Telstra There’s not enough bandwidth in Coffin Bay. During holidays and long weekends the service slows to a crawl. As I asked, does anyone monitor that?
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Derek Chai Media
(@derekchaimedia) reported
@Telstra After being on the phone for 2 hours. And being disconnected twice. I need to go to a store to confirm my ID (which I did on the last 2h phone call a month ago) and then call back to continue the process. This is a lot of friction just to connect an internet service 🤷
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Trent
(@trentmayne7) reported
@Telstra whats going on with NBN wish i never got it
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Strathaird
(@OfficialStrath) reported
@Telstra The problem is not related to my phone, it is related to your towers in the area. We have been without reliable service for well over a year now and myself, and many other people in the area are not happy with this.
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kloud eeee
(@kidkloudi) reported
@Telstra I pay 500$ a month for internet that I cant even use. Every day is the same ****. I cant work from home, I can study, I cant do a single thing on this ****** service.
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Candy, BA, BSc (hons)💚🤍💜
(@CC_Wellness7) reported
even get a @Telstra staff member on the ph to help. Now they say their online system says there are no replacement phones. But when asking to lodge a complaint, they can't even do that for customers either. So @telstra provides rubbish service to customers & holds fifo workers to
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Kevin Perry
(@kevinperry) reported
@Telstra But I am getting four or five scam calls per day from international numbers and it’s a different number each time. Surely there is a better solution? I just want to block all international calls. @trevorlong
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Ken
(@KenRsDs) reported
@Telstra @BoostAus Day 6 without network services :( any luck today? The reference number given by your team is 31768782. The order number given to me is 11798760422851. The incident number given to me is INC000099782813.
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Johnny....
(@jonooee) reported
@Telstra Well I’m not gonna lie to you Nat but our landline hasn’t worked since 2016 because Telstra refuses to fix the pit at the bottom of our street so we spend bulk $$ on wireless internet when we really shouldn’t have to.
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Kevin Perry
(@kevinperry) reported
Question: is there a way to block all incoming international calls on an iPhone? I am a @Telstra business customer. @trevorlong
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Jis Chrudd.
(@JisChrudd) reported
Over 90 minutes on the blower to Telstra to transfer an existing home phone/internet package from one address to another in the same town. Outstanding service. 👎🏼 #rootbrothel #pissupbrewery
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Mick Chittick
(@MickChittick) reported
@Telstra We are back up thanks Tom, what is Telstra doing to organise credits for the 5 days with internet or phone service, is there a link to a somewhere on your site I can use?
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Henry The Democratic Socialist
(@Biggy1883) reported
@Telstra Telstra shop tried 3 computers & each one failed to activate the $40 cards They said this problem has been happening every 2 weeks or so I`m currently using very slow wifi in my accomadation