Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Dubbo, Brisbane, Sydney, Melbourne, Newcastle, Ballarat, Sunshine Coast, Perth, Adelaide, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

City	Problem Type	Report Time
Dubbo	Internet	10 hours ago
Brisbane	Internet	17 hours ago
Sydney	Phone	2 days ago
Melbourne	Phone	2 days ago
Newcastle	Phone	3 days ago
Ballarat	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray G Kosanjic (@kosanjic) reported 3 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.

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  Roller D (@RollerD3) reported 7 minutes ago

  "Something went wrong" @Telstra The biggest POS company in Australia. Its Mind boggling how **** the sim card activation process it. ******* useless.

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  🐭 Clay Ross (@duexfoiscross) reported 8 minutes ago

  @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

• 
  leki ⚔️ (@mkfilko) reported 10 minutes ago

  $BRUN and $SHAZ are the two small cap neoclouds people keep putting in the same bucket. Somewhat similar market caps, both Nasdaq listed this year, both with an NVIDIA story attached. I think both provide compelling reasons to invest your money into, however, I do believe BRUN is the superior neocloud. I will present the facts as they are and sprinkle some commentary in it. You can use the facts to decide which is better for you. TL;DR at the bottom. Start with contract book versus actual revenue. Q2 2026, same quarter, both companies: > $BRUN revenue: $31.1M, up ~270% YoY > $SHAZ revenue: $1.9M, up ~412% YoY > $BRUN total contract value: $1.9B > $SHAZ total contract value: $8.8B $SHAZ carries 4.6 times the contract book on about one sixteenth of the revenue. Put differently, $BRUN's backlog is roughly 15 times its current annualized run rate. $SHAZ's is closer to 1,100 times. $SHAZ management guides first material revenue to Q4 2026. $BRUN has six sites in production today, took ARR from $30M at the end of 2025 to $145M by June, and reaffirmed roughly $400M exit ARR. A contract book is a claim while revenue is the confirmation of that claim. $BRUN has so far managed to prove that it is able to convert the contract book better than $SHAZ. Moving to the balance sheet, which is where $SHAZ shines > $SHAZ ended Q2 with roughly $1.9B in cash against $BRUN's $134.7M as of August 12. It has raised about $2.2B since December 2025, including a $1.6B oversubscribed round in June. On funding capacity this is not close, and $SHAZ wins it decisively. > The NVIDIA arrangement. Six years, $4.88B, up to 40,000 GB300 GPUs on NVIDIA's DSX AI factory design, 72MW in Australia, with NVIDIA taking product revenue plus a share of cloud revenue on supported capacity. Management describes the guaranteed pricing as a floor rather than a ceiling. $BRUN has no equivalent. This is the strongest single item in the $SHAZ file and anyone comparing the two has to concede it. Next, counterparty/customer quality: On April 1 $SHAZ announced a five year, $1.25B AI cloud infrastructure agreement, roughly 8,200 B300 GPUs deployed in Australia. The counterparty is ESDS Software Solution, an Indian cloud and managed services provider. ESDS is a real company. Five data centers in India, 2,501 customers as of FY26, growing revenue at a 28% CAGR. Using its own most recent disclosed accounts: > ESDS FY26 revenue: Rs 472 Cr, roughly $54M > ESDS FY26 profit after tax: Rs 121 Cr, roughly $14M > Annual obligation under the $SHAZ contract: ~$250M The yearly payment is about 4.7 times the counterparty's entire annual revenue and roughly 18 times its net profit. ESDS filed a Rs 720 Cr IPO in India on August 28, which raises roughly $82M against a five year obligation of $1.25B. Nothing here requires assuming bad faith by anyone. It requires asking how a company earning $14M a year funds $250M a year, and that question does not yet have a public answer. ESDS was not named on the $SHAZ Q2 call. When compared to $BRUN's own customer book: $BRUN's weaknesses are the concentration of their revenues. The top three customers were about 76% of 2025 revenue, with RunPod alone, a private GPU cloud platform, at about 45%. Both figures fell hard from 2024 on revenue that more than doubled, so concentration is getting lower. However, I think there is still room for improvement here. The quality side. The largest new contract signed is Thinking Machines Lab, roughly $470M over three years for about 5,000 GPUs, which implies around $3.60 per GPU hour. Mira Murati's lab raised $2B at a $12B valuation and has been reported in talks at a materially higher one since. That is a counterparty that can fund a $470M commitment out of capital already raised. Additionally there are the two agreements sitting in the Q2 10-Q, which are the part I find most useful because the cash terms are filed rather than announced: > June 8 agreement, 240 GPU servers, three year initial term, total consideration ~$207.6M. Structure: $18.97M prepaid before services commence, a further $37.94M on the commencement date, then ~$3.69M a month. That is about 27% of contract value collected at or before day one, and the first $18.97M was already sitting in customer deposits at June 30. > July 9 order form, 192 servers and 1,536 B300 GPUs, 48 month term, total contract value ~$222.5M. A prepayment equal to 25% of contract value, approximately $55.6M, not refundable, due in installments through service start. Two contracts, roughly $430M combined, each with a quarter of the money committed before a GPU is deliveredKaros on the call: > "We obtain prepayment on every deal we close." Average prepayment is 22% of TCV, and that single design choice runs a counterparty credit test automatically, at signing, on every contract. A $1.25B agreement under this structure would require roughly $275M wired before a single rack is energized. A counterparty that cannot post it never becomes backlog in the first place. Guckel confirmed what has actually been collected: > "we held $128.4 million in total customer deposits" $34.9M current, $93.5M long term, against compute scheduled for 2026 and 2027 delivery. So $BRUN's book is concentrated and its largest customer is a reseller, both fair criticisms. It is also a book where the customers have already wired a fifth of the money. Backlog funded in cash is a different asset class from backlog that has only been announced. Onto leadership, which is where most of my confidence actually comes from. On paper, $SHAZ has the more directly relevant development resume. James Manning has built and monetized more than 300MW of energy and compute infrastructure across Pennsylvania, Georgia, Texas and Australia, and founded a Nasdaq listed digital infrastructure company before this one. Nick Hughes-Jones ran 100 modular data centers across 200MW. The board is genuinely credentialed: Andrew Penn AO, former Telstra CEO, chairs it, and Western Union's chief legal officer sits on it. Anuj Goel joined as CFO from a 20 year Macquarie career running technology for APAC. Commercially they have people out of IBM, Microsoft, Rackspace and Equinix. This is not a shell. Three things still separate the two teams for me. > Tenure and continuity. $SHAZ's chief executive took the role in January 2026, its chairman arrived in May, its chief legal officer inside the last year, and its CFO in August. Board average tenure is roughly 0.6 years. That is a leadership team assembled over about twelve months, now asked to deliver 212MW. $BRUN's is the same group twice: Karos and Georgakopoulos both built Blue Fire Capital, both went to Galaxy Digital when it was acquired, and both left together to build this. Second company, same bench, and Georgakopoulos has been COO since April 2024. > They were the demanding customer before they were the vendor. Karos was MD and Head of Electronic Trading at Galaxy Digital and an executive committee member, and before that co founded and ran Blue Fire Capital across six countries and thirteen data centers. Karim Ali, the CIO, spent close to twenty years in performance sensitive infrastructure, built ultra low latency trading networks across four continents on microwave, millimeter wave and global fiber, and led a FedRAMP certification. In high frequency trading, latency and downtime hit the operator's own P&L the same day. This team ran compute as a cost center where failure was expensive to them personally, then went and sold it. That is a different instinct from developing a site and leasing it out. > Financing sits inside the company. Erik Guckel holds a PhD in Chemical Engineering from Illinois alongside a Chicago MBA, has closed over $2B in corporate transactions, managed a $3B debt portfolio, and secured funding for first of a kind facility construction. Karos has a derivatives and mathematical background and a track record monetizing billions in credit facilities. On the Q2 call he worked the prepayment against capex arithmetic live rather than passing it to the CFO, which is pretty damn impressive Both teams have now had one quarter to show what they do with a promise. $BRUN's first print as a public company came in at $31.1M with guidance reaffirmed. $SHAZ reported $1.93M against roughly $7.54M expected, a miss of about 75%, and moved first material revenue to Q4. I acknowledge that one quarter proves very little on its own. However, it is still the only head to head delivery test either team has actually run. Apart from the balance sheet mentioned earlier, $BRUN is also arguably weaker in its share structure and governance risks (dual-edged sword): Applying a governance screen to $SHAZ means applying the same screen to $BRUN. It has a dual class structure, roughly 50M Class A against 29.5M Class B. It had a related party loan from its own CEO, since repaid at closing. A director received a 336,000 share consulting grant that fully vested inside one quarter. And 7,875,000 CEO earnout shares plus sponsor and SPV earnouts all hit their price targets and vested within a single quarter of listing. These are ordinary **** era structures on both sides. Neither company is a governance exemplar What I am watching next: The NVIDIA financing gap is the strongest argument for $SHAZ, and $BRUN management spent a meaningful portion of the Q2 call signalling they are working on the same thing. Karos, on the AI Cloud Partner program: > "It's a well-known publicized program with NVIDIA, and obviously NVIDIA's investment grade. At the appropriate time, we can get into more details on that." Later, on the $500B consortium: > "And same with the AICP. We think that that program will continue to get extremely interesting, and I think we're going to have a plentiful amount of optionality currently and go forward." Guckel, separately: > "We continue to innovate on financing structures beyond the equipment financing approach used to date and expect to provide additional color and progress on this over the next quarter." And on the relationship itself: > "together, we are exploring deployments at scale that could meaningfully expand our footprint" None of that is signed. Management is definitely teasing a NVDA-linked financing structure during the call. But the specific advantage $SHAZ holds today is the specific advantage $BRUN is signalling it is negotiating, with a next quarter timeline attached to it, from a company NVIDIA already granted exemplar status and audits cluster by cluster. TL;DR: $SHAZ has the better balance sheet and the better NVIDIA arrangement, today, and neither of those is a small thing. $BRUN has sixteen times the revenue, a contract book that customers have already funded a fifth of in cash, six sites in production, and a counterparty filter built into how it signs deals. Between a large announced book and a smaller collected one, I think the collected one is a safer and yet equally asymmetric. Thanks for reading!

• 
  b (@_benny4) reported 13 minutes ago

  @chdyctt I cancelled a contract with Optus 10 years ago due to their relocated contact centre. Was awful, but Telstra ended being cheaper believe it or not. In saying that, communications need to be explained easy & not written by AI and signed off.

• 
  cello (@cello721490) reported 16 minutes ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!

• 
  antqld (@antqldbwog) reported 17 minutes ago

  @EVERALDATLARGE He sold everything off Commonwealth’s property portfolio, Commonwealth Bank, Telstra, 167 tonnes of gold at 7% of what it’s worth today and failed to pay the public service superannuation leaving behind a $96 billion liability.

• 
  Sue Davis (@Sueberry2) reported 19 minutes ago

  @blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.

• 
  Di Downunder (@DFactualists) reported 19 minutes ago

  F'ing @Telstra on an inportant call get disconnected! Message comes up 'not registered on network' ********.

• 
  Gus (@gus_bibi_graeme) reported 26 minutes ago

  @ElizabethAttar5 Telstra service was way better before competition was introduced as a way to improve service. Come to think of it all services were better before we started privatising to improve services and pricing

• 
  ChinoAleman (@chinoalemano) reported 30 minutes ago

  JUST IN: $SHAZ just hired the executive who ran Telstra Enterprise as its new COO. David Burns: 35+ years across Telstra and IBM, most recently leading Telstra's entire Australian B2B and international portfolio. His mandate, per the release: own the journey "from customer order to live operational capacity". Co-founder Andrew Leece moves to a dedicated Strategic Partnerships role, founder-level care for the biggest relationships. Read the pattern, not just the hire: new CFO in July. New Chief Legal Officer in July. Now a heavyweight COO in August. Fourth senior addition in five weeks. A company with $8.8B in contracts and 212MW to deliver isn't hiring to SELL anymore. It's hiring to DELIVER. The bottleneck moved, and management is staffing the bottleneck. The honest line: executive hires are capacity, not revenue. The proof stays where it always was: deployments accepted, escrows released, rent flowing. But you don't poach the Telstra Enterprise boss to run a small book. I'm long $SHAZ. NFA. DYOR.

• 
  GayCarBoys (@GayCarBoys) reported 32 minutes ago

  @ShiannonC did i ever tell you about the time in telstra i got asked if i would have any problem working for a woman boss? that hateful place was rotten to the core

• 
  ©GSG▪︎𝒫𝑒𝓉𝑒𝓇🛸Gamer TLC🔌🚫🎮🔜Starting 2028 (@GAMESweetG) reported 34 minutes ago

  Unfortunately I wasn't able to stream tonight. My Telstra internet connection upload speed was terrible. It was very good for the past several months my mobile broadband connection was. Nearly 30mb per sec upload speed. But now it's down to the crawl 12mb. Not happy with my ISP.

• 
  Jumbarrawa (@jumbarrawa) reported 35 minutes ago

  But you get a whoops when your service goes down. You ever order a pizza and the shop takes a slice out and says can't help it? That's what Telstra is. And look at the profits in a cost-of-living crisis, ay. Whose cost of living ?? When do we adjust the books ay ?? @Telstra been with you lot for over 10 years at my address... not once have you even given me a router upgrade or checked if I'm on the best plan... where's your loyalty, ay ?? Winding down my credits and won't be coming back for dam sure. I'll learn Korean first and enjoy it more. 감사합니다

• 
  Ghost Editor (@GofGovernance) reported 36 minutes ago

  @teyc @BenCarrollMP By the way, I lived in Canberra back when Telstra was fat, comfortable and painfully slow to adapt. While the rest of the world was investing in ADSL, cable, fibre and other technologies to keep pace with the rapidly evolving internet, Telstra seemed remarkably content with the old model and the outrageous margins it could extract from telephone calls. Eventually, the writing was on the wall and technology forced the issue. Had Telstra remained a complacent, publicly managed monopoly, there’s every chance we’d still be listening to the soothing tones of a dial-up modem while waiting for a webpage to load. You have a lot to learn... son!

• 
  bitterboy (@twistedandbitte) reported 37 minutes ago

  @Telstra So if I take your perspective, I have now dropped you a note, advising if the issue, so it is now resolved. You will pay us $35m, give us a new admit you are wrong and give us anything we want, as the case is now resolved, as I have left you a note. WHAT A BLOODY DISGRACE!

• 
  K•A•N•E (@kanethesaint) reported 37 minutes ago

  @TallNupinks Belong is owned by Telstra and it's their cheaper mobile service with 5G - they have a $25 plan for unlimited calls & 10GB data. They have been reliable for me for a while!

• 
  Ivor B (@IvorB6) reported 38 minutes ago

  @danderfield 3/ one of the players who showed leadership following the Wayne Carey incident. Left his footy boots in the middle of Telstra Dome following Norths EF loss in 2005, notifying his retirement from the game.

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  BOB ACHMAR (@maroniteMAGA) reported 45 minutes ago

  @FreedmFightr1 Too many personal info,,, ffs Telstra origin and how many others got hacked,,, what says census won’t get hacked,, seriously wtf 🤬 I believe massive fine possible jail if not completed

• 
  Pode vir (@thiagoTF) reported 52 minutes ago

  @australian lol imagine trusting telstra with actual AI. signal probably failed to aggregate before they even hit the damn button

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  Michele Scheffler (@MicheleScheffl1) reported 53 minutes ago

  @JohnOSullivan36 @MichaelWestBiz @MichaelPascoe01 I was hacked this week by a Telstra scam. Thankfully my Bank locked my Acs but I have used the entire week changing drivers licence, Medicare ,etc. 2 x200 k trips to Phone Dr for cleaning. I knew I should hang up but they had every base covered. It has knocked my confidence.

• 
  Mark Moran (@72mcm) reported 53 minutes ago

  @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

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  Hung Long 🇱🇧🇵🇸🇮🇶🪃 (@Elmer_Hauser) reported 54 minutes ago

  Realistically, Trembath should finish 3rd in the Telstra Rising Star after Jagga and Dean, even just for consistency's sake. Wilma Durrsma's last 6 weeks has been utter garbage #AFLNorthCats

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  Andrea J (@AndreaJ_Oz) reported 55 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.

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  Dane Trethowan (@grtdane) reported 55 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

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  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 55 minutes ago

  Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

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  elyce-jade (@elycejade) reported 56 minutes ago

  @Telstra Fix your goddamn mf ****

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  ame (@JUDGEMENTCORE) reported 57 minutes ago

  telstra can you fix your **** i lag out eevery 30 seconds i literally cannot do anything with this

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  MormorLady (@mormorlady) reported 57 minutes ago

  @Telstra As longtime customer I deplore your endorsement of IDF being allowed to enter Australia and taking part in the @sydmarathon A slap in the face to Zomi Frankcom’s family and to all Australians

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  Kelly (@Kelly26552573) reported 1 hour ago

  @Candour100 @blu_boys @Optus Yeah my husband had to switch to the Telstra network because of remote work. Boost was his choice.