Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Brisbane, Melbourne, Sydney, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
TV | |
| Adelaide |
TV | |
| Brisbane |
Total Blackout | |
| Brisbane |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mountain Person
(@superceiliog) reported
@Telstra Too little, too late Action speaks louder than words You have ripped me off for 3 months and am now moving my NBN service to Aussie Broadband My mobile account will be next Telstra is all about marketing ... #telstra
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Graz
(@GrazGrazGraz1) reported
@Telstra internet is down yet again. Nothing wrong I’m being told but have to use @VodafoneAU network to message you this information!
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Fremen Jack
(@FremenJack) reported
@Telstra If you want a suggestion, maybe you could implement some sort of call verification via the Telstra app. If “Telstra” calls, prove it’s legit by pushing an alert to the app. Not perfect. But that plus a level of user education may help.
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Andrew (of) THALER 4 Monaro
(@andrew_thaler) reported
@originhelp Just like Telstra.. you don’t listen to nor act on feedback. I’m looking for a new retailer. Been with origin since the beginning.. but it’s just too stupid now.
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mike shanahan
(@the_shagman) reported
@Telstra Hi Anto. thanks. ( wasn't sure how to send a DM) well they cut off gateway cable i had ( 'suspended' it) cause of the #nbn (Qld 4207) i got mobile broadband. faults got that going, but by the next day was slow again ( seems ok ATM) my device won't accept software updates
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Laura and Tom
(@SumKindofGaming) reported
The worst part about living in Australia is that the internet SUCKS! No Stream tonight because of it 😥 @Telstra
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Steven Hasiotis
(@StevenHasiotis) reported
missed a call from my uncle that my auntie had does & had no idea he even called-he thought I was not returning his call which added more stress to a horrible situation as no one believes u in the year2022 when u tell them "I didn't get yr call" @Telstra seems 2 think this is ok.
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hairy barefoot poofta ☣️
(@hairypoofta) reported
@Telstra How about employing Australians and stop hiring overseas foreigners to deal with customer issues?
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The Cannulator™ *Not available in stores.
(@Cannulator) reported
@Telstra It had better work better than the email filter. Allows the scam redneck firearm emails through and blocks my legit mail. Daily. Should’ve never left Outlook.
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Elizabeth Addario
(@LizzieAddario) reported
@Telstra Telstra outages is showing an issue at Laurieton nsw 2443 since 3pm. Cen you update me on when this will be fixed please
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Bickford
(@chickensalt1999) reported
@7NewsAustralia @Telstra Please help us Telstra - they are everywhere.
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Yug Nivek🐀
(@YugNivek) reported
@Telstra Oh and it was fine before I was advised that my area wasn't capable of the speed I was supposed to be on, virtually the next day I began having problems. I had thought about changing provider, but no point really it is all on the same network.
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Ben Hoad
(@benhoad) reported
Due to my Telstra Smart Modem 4G backup not working my current cursed internet setup is: old Iphone 6s+ (waiting on a @BelongAU Data Sim) | | - USB | Netgear Nighthawk R7000 (flashed with DD-WRT) | | - Ethernet into WAN port | ASUS XT8 Mesh Pair
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SmashTash
(@SmashTash) reported
@Telstra When was this filter turned on? I have been getting these messages constantly for at least 2 months now and I never got them before
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Timothy_kaye
(@KayeThetimothy) reported
@HankMeyerNAPP @Telstra Now to fix my coverage!
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packeteer
(@packeteer) reported
@NathanaelB @jfm92870773 @Telstra Can you use Boost instead? Telstra network without the Telstra hassle
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Sue Thurley
(@sue_thurley) reported
Just got a call from a number. Said they were Telstra and asked how my internet was working. I said fine, why? They hung up. I rang back. ATO, how can I help you? I told him I’d just had a call from Telstra on that number. He hung up. Work done for the day
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Drew Morphettville
(@Goldenjocks) reported
@HankMeyerNAPP @Telstra Hahaha… “we created the conditions which compelled our contact centre agents to steal your personally identifiable information, so let us spend millions with our supplier chums on trying to fix it for you.”
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Mountain Person
(@superceiliog) reported
@Telstra If you really want to help get a CRM and employ customer support technicians in Australia
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CrankyMILK
(@crankymilk) reported
@Telstra twitter... see original post, it seems your left hand never talks to the right hand, if it did then someone would have known about the number and black listed it or done something by now.
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Zaftron
(@Zaftron) reported
Looks like @Telstra turned on a service to block scam/dodge texts! Now it’s your turn @Optus
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jwalk.vr
(@jwalkvr) reported
@Telstra guide didn’t really help tbh
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Lia
(@Liaxox) reported
@Telstra You have disconnected our business phones for no reason and with no warning. How do you not have anyone that can help me with this at 7.30pm? It’s 2022 FFS.
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Fremen Jack
(@FremenJack) reported
@Telstra Good work! Next, is there anything you can do about the scam phone calls? I REGULARLY get calls from “Telstra” either offering me a 50% discount or wanting to “help” with my internet security. I worry that people less savvy than me could easily get taken in.
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John
(@JesseL53783690) reported
@sunriseon7 @Telstra But it wont stop fatty boomba clive palmer from sending us crap
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Adelaide Nerd
(@adelaidenerd) reported
@andy_penn do you realise how difficult it is to speak to someone about whole of business solutions (mobile, O365, Cloud, remote connectivity)? filled in contact me forms, called enterprise support, DM’d Telstra on Twitter. what do I have to do to get a conversation going here?
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WhistleOut Australia
(@WhistleOut_AU) reported
. @Telstra just turned on a scam text filter that block suspicious texts from making it to your phone. It’s now switched on for anyone using the Telstra network (MVNOs included). You can opt out if you want to, but why would you?
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LittleBlueWren
(@charmie13) reported
@TelstraEnt Whatever @Telstra did out here with your stupid "upgrades" it's affected our once excellent 4G service rendering it unworkable at best & mostly useless - even simple phone calls now impossible without constant drop-outs.Your poor customer service staff must be in a world of pain.
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Beratux
(@beratux) reported
@Turdface70 Telstra's the same. You can spend hours being transferred from one overseas operator to the next, give them all the same details over and over again, explaining the problem 50 times with promises of fixing it and they never do. Seems it's a deliberate tactic to make us give up.
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Yug Nivek🐀
(@YugNivek) reported
@Telstra It was a premium service...