Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Perth, Sydney, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Phone | |
| Adelaide |
||
| Perth |
Wi-fi | |
| Perth |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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KickDownTheCorridor
(@KickCorridor) reported
Telstra the absolute worst ******* service. Two hours just trying to get through on the phone. A multi billion dollar business. Who ******** is working there???
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Melissa Carlson
(@MelissaCarlso20) reported
@TraceyLeeHolmes @Telstra @NBN_Australia Unfortunately nbn co are having issues with their booking system, as well as recent strikes. But no it’s not good enough
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grub1232💧
(@grub12321) reported
@Telstra Only the modem works, no roaming. U a joke company. U own the entire network yet have NO SERVICE other then Twitter? Wtf? What do I pay for?
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KickDownTheCorridor
(@KickCorridor) reported
Anybody else having Telstra internet issues???
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ben
(@csgoracist) reported
@Telstra @driphaver WTF YOU HELPING ME FIX MY NET
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grub1232💧
(@grub12321) reported
@Telstra No it is not. The Hawkesbury is dead in the water all weekend. This is tragic that I get a response from u and not ur robot who keeps sending me to the web site which doesn’t work due to no service! I’m not paying the Bill u send for **** service. Contact me asap
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Mana
(@damana) reported
@Telstra Called help a d that too 25 mins just to get by the first guy who wouldn’t confirm me with anything but my account number. Painful. Now waiting to be transferred to someone on the NBN connections team. Is this what service has become with Telstra?
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FLEC 脂肪の低い耳の女
(@Jamez_0139) reported
@Telstra your Outage search engine says that Frankston mobile data service is down till 31st May - is this correct?
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grub1232💧
(@grub12321) reported
@Telstra Thumbs down!!! Telstra is the biggest network phone network in Australia but no ppl in the office? How much money are u saving at the cost of ****** service and angry customers? U got second grade programmers to make a second grade system for a 1st class network? That’s stupid
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Matt
(@matt4w) reported
@Telstra Ok sure, so after 20 emails do we expect it to fix itself?
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Tracey Holmes
(@TraceyLeeHolmes) reported
@Telstra internet at home not working for a week, told tonight the first appointment with an @NBN_Australia consultant will be in two weeks. ‘Is that ok?’ the consultant said. I don’t think so. What do you think?
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y,x -Won. Not done. #primetimeBills
(@GaiserJim) reported
@Coach_Leach Are you In Australia? Telstra is an Australian mobile service provider
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Freocookster ⚓ 🐀 💜
(@freocookster) reported
from
Westfield, State of Western Australia
If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!
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greber-davis70
(@davisjodie70) reported
@Telstra Well I am still on hold after more than an hour with supposed experts in the nbn fault team to simply cancel a phone redirection and cancel an appointment for tomorrow... I guess I would like to know if you would consider that fair and reasonable customer service?
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KickDownTheCorridor
(@KickCorridor) reported
@Telstra No outages, still can’t get through. Can you help possibly???
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greber-davis70
(@davisjodie70) reported
@Telstra So after an hour and a half the operator hung up in my ear when I asked how I could make a complaint. Before he hung up on me he assured me the issue had been fixed. Surprise surprise it s hasn’t been! What a joke
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Freocookster ⚓ 🐀 💜
(@freocookster) reported
from
Westfield, State of Western Australia
Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure
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Ben Branagan
(@1Branagan) reported
@Telstra Hi, that’s strange. It definitely has no signal between Cherrybrook, (I think I have signal at the cherrybrook station) up until Norwest where I get off and then I get signal again
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DEMEY
(@DJDEMEY) reported
@Telstra now they tell me to go to a store because y’all can’t help me out. I’m leaving y’all asses load of ****
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David Caldwell
(@roodave) reported
To this day, as soon as I hear Chopin's Op.34 No.2, I think of holding on Telstra's call waiting system 20 years ago. All about saving 16¢ Gen Z etc will never understand how this has ruined it for me
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Brett Lerner
(@blerns3) reported
from
Sydney, State of New South Wales
@Telstra Jo, it’s been over 60 hours since it was activated. I have spoken with the live chat team three separate times and they continually do not solve the problem and try the same thing that the previous agent tried. Can you help or do I need to escalate my case to upper management?
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Cassie.
(@cassietee_) reported
@Telstra Hi, could someone please provide an update of when the current Internet outage in Kenmore 4069 might be fixed? It has been saying 6pm since 9am this morning - It wasn’t a planned outage so this seems a little crazy.
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Brett Lerner
(@blerns3) reported
from
Sydney, State of New South Wales
@Telstra It’s not possible as I’ve been in multiple cities and states during this time period. Also, my mobile phone on the same network has been working without any issues
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KickDownTheCorridor
(@KickCorridor) reported
@Telstra hi, is there a problem with the internet?? Mine is down, can’t get through to Telstra on the phone. Thanks.
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grub1232💧
(@grub12321) reported
@Telstra wtf is wrong with u ppl. U have the biggest network in Australia but have moon to answer phone calls? Our town has no network so how can I access ur robot while u supply the **** network? @PaulineHansonOz @HawkGazetteNews
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HibiscusHoney #SewerRat
(@HibiscusHoney17) reported
@ShaSkinnerMoe @somewherein84 Nah, it's true. Telstra are a monumental ****-up to get anything done successfully.
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Barry Tucker
(@btckr) reported
@surlestombes A lot of people will empathise with you. My local cafe is without a landline & wi-fi for two weeks for the second time this year. Problems shifting from Telstra to another service.
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MackStar - 100%_safe* happy daze
(@mrandmac) reported
@sj_bowden Telstra was coming around sometime between 8am and 8pm to fix the NBN connection, so you know, didn’t want to miss that.
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Victoria Racing Lady
(@victoria_racing) reported
@MisterSalesman used to have a land line...then a land line and a cell phone and then now land line is gone and just have cell phone and never looked back...and landline was monopolised by Telstra and they knew it.
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Tracey Holmes
(@TraceyLeeHolmes) reported
Internet not working at home for past week. @telstra assistant says @NBN_Australia can visit to fix, first appointment available June 7. ‘Is that ok?’ he says. I don’t think so. What do you think?