Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 30: Problems at Telstra
Telstra is having issues since 07:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Canberra, Perth, Brisbane, Melbourne, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Phone | |
| Canberra |
||
| Perth |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Durag
(@DuragVAL) reported
@Telstra ur internet is trash like why doesn't my NBN fttp work the ethernet literally won't connect such horrible providers you pay for something to be installed and it doesn't even work...
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Richard Dive
(@RichardDive) reported
@kay_jay_s Oof. Sneak into a JB instead, better Telstra service (I’d say come see me but no one should have to come out to the hills)
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Bundanoon
(@bundanoon1) reported
from
Junee, State of New South Wales
@Telstra can you help the whole town of Junee 2663 has no mobile or 4g service for 2 days now. Please advise what is happening.
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💧🌏🌳NeilJB🔥🐀
(@NeilJB1) reported
@glenpen60 The Indian scammers take a few seconds to pick up, and there's a short beep just before they do. If they say "hi, this is Robert/Mary etc from Telstra/NBN. I just say 'tell me your real name and I'll talk to you'. They insist that their anglo name is their real name. I hang up.
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Katrina L. Hill
(@cold_shuga) reported
Dear @Telstra the non-notified increase in my bill is why I don't ever want to allow you to direct debit. Is it still compulsory BTW? If I have to research the **** out of plans it is probably not going to be you I end up with.
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
The earliest @Telstra allege they can get a technician to inspect my NBN fault is 17 days after the issue began ... @rayhadley2gb - interested in hearing more about how this ISP has treated a customer of 15 years ? No NBN, wifi, landline for 17 days
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Georgie Leitch
(@Billandbecks) reported
Blimey Bloody Hell .@Telstra guess who fixed our communication problem? Philippines 🇵🇭....a simple fix by taking out yellow cord that has something to do with @Telstra which we pay for,a thing called internet ,if only in five weeks you could work it out ! At least we can have tv
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Ankita Rath
(@AnkitaRath19) reported
@republic - do you cover international news too? @WIONews - Australia suffered telecom mobile network outage on 09 April. Vodafone, Telstra were down. How much loss does it cost ? Also all these telecom industries ... use Indian IT service to run. The time lag made it harder
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leiah@desktop:~$
(@IllegalOpcode) reported
@alexeckermann @Telstra Technical term is a "Service Area Interface", and they usually don't work hard enough to fall asleep on the job like that...
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Fred Porter
(@fredporterpr) reported
Probably the worst customer experience ever with #telstra Apple Watch 6 cellular is incompatible. Just signed up for 2 years and can’t use my watch. Are you serious?
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craig
(@KJC135) reported
@Telstra wtf is wrong with my home internet so friggin slow & keeps stopping
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Fred Porter
(@fredporterpr) reported
@Telstra you just recommended I buy an Apple Watch 6 cellular to go with my new upfront plan. Are you serious? Why are you trying to sell products that don’t even work on your network? #shame #FirstWorldProblems #telstrafail
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Bazza
(@BazzaRyder) reported
@maxblackhole It also stifles development. Once the focus is on profit, they tend to drop, or scale down, unprofitable sections of the business. Many bodies used to have active R&D sections which disappeared after privatisation. Telstra and CSL are two examples.
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Kristin Lefroy
(@CranmoreFarming) reported
@TracyLefroy @Telstra @Optus your both as bad as each other 🤬🤬🤬
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💧KayJay
(@johns_johnsk) reported
@glenpen60 @MSMWatchdog2013 The NBN / Telstra one was doing my head in last week, call after call after call, I’m not sure why, as I was very keen to engage, but they would hang up a few moments in? Very strange
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Gavin Flanagan
(@gavflano) reported
Serious question. Is there a telecommunications company in Australia whose customer service is ok? I don’t even mean good. I’ll take ok, because @telstra is the worst company over ever dealt with. Their business model is seriously broken and their customer service is awful. 1/2
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2021Madonna
(@2021Madonna) reported
@ACurrentAffair9 Telstra do great ads , pity their service isn’t. #9ACA
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Prime Minister 4 the Forgotten 🌟🌟🌟🌟
(@mrmintslice) reported
@Telstra I'm trying to top up a data plan and your 24-7 support link is: Bad request Bad request An error has occurred, please contact your System Administrator. I tried trying and they told my to use this service. What the…?
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Andrew Halliday
(@68dodgephoenix) reported
@NBN_Australia visiting in Brisbane, house is in a locked #telstra service area. Modem turned off accidentally, turned back on, now no internet. Apparently happens regularly. Thank God I don't have to put up with #telstra they are crap. Thank god I am with #aussiebroadband
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Lady Sea Shells 🧜♀️
(@SeaShellLeftie) reported
@kimbakit Meanwhile I'm paying for NBN via telstra that can't deliver maximum NBN speeds in my area. They've given me a choice keep paying for nbn services ill never receive or cancel my plan and go with another service provider that won't be able to deliver the nbn to me either. 1/2
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Sam
(@BigRabbitoh) reported
@Telstra you are deadset hopeless signed up thinking I’d get good service. NOT!! You haven’t given any account details to me. Can’t sign into the account. Took 3 weeks to get connected to the NBN. Spelt my name wrong, email etc. how do I pay the bill. I’ll be cancelling.
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Joel Hill
(@krunchymoses) reported
@jono_miller Foxtel and Binge - I believe you get a few months free if you're a telstra customer which is pretty sweet.
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Lakeside Farm
(@lakeside_farm) reported
@Barge1Burges @Telstra Hahah Russell telstra 5g is great idea but we lucky to get 3g in bush I feel your pain we 2km from wireless tower but can't get wireless as we not on the map. 3g tower but 4g towers take over and give **** reception here to @telstra gone to **** last few yrs
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BelpogerWhale
(@bruda_bergz) reported
@_duxCrassus So pissed I couldn’t make it last night, Telstra cut out our internet and I was livid
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Casey Shaw
(@CaseyShaw88) reported
@Barge1Burges @Telstra Check out @SpaceXStarlink Russell. Not much help right now but it should be available in a couple of months. Will solve our internet problems in the bush.
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Fred Porter
(@fredporterpr) reported
Quite possibly the worst customer experience ever with #telstra Apple Watch 6 cellular is incompatible. Just signed up for 2 years and can’t use my watch. Are you serious @Telstra ? #FirstWorldProblems
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The Resilience Movement
(@MantraTraining) reported
@Telstra what the hell Telstra, Junee is still down. This is not good enough
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Collezione Santina
(@CSHauteCouture) reported
from
Sydney, State of New South Wales
@Telstra I refuse to call your tech teams. They’re useless! Just like the service. This isn’t the first time. Sick of being told there is nothing wrong. Still no service inside buildings
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH