Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Bundaberg, Sydney, Canberra, Melbourne, Rosalie Plains, Adelaide, Newcastle, Perth, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
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| Bundaberg |
Internet | |
| Sydney |
Phone | |
| Canberra |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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kevin devaney
(@kevindevaney11) reported
@Telstra hi. I'm having trouble contacting anyone at Telstra. Chat not working. Not sending me my user name via email. Phone line cut me off and sends me a link that I don't want
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Luciano Berbis
(@lberbis) reported
@Telstra how does it take 48 hours for a data top up? The order 1-2998431540132 for data top-up was placed yesterday and the chat service is telling me 48hours… cant understand why it would take so long. Weekend without internet in lockdown. We have Work/school online 2morrow
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Haren Krishnadasan
(@haren_k) reported
@Telstra Since I've been living there - 9yrs.I've reported it to @Telstra no less than 8 times. Yes, one bar of service max hanging off the balcony and no data. I've tried switching off 4g and utilising just 3g but no luck.
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4th tackle settler
(@kmrobbo) reported
@Telstra Your app says there is an issue. You can’t tell anyone because your “experiencing high demand” and 4hrs and 20 mins into a chat it didn’t get past my acc number!
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😷💉Heather Smith
(@HeatherSmithAU) reported
@sholtomac @Ausgrid I'm sure it does not help, but @Telstra NBN has been off and patchy all moring in Camp Hill
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My View
(@MyView82876237) reported
@deemadigan Why what? I don't get it. But maybe you have to be a Telstra customer to know what it means ...
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Greg Jacob
(@GregJacob15) reported
Digital antibodies Sounds like Sony root kit all over This 4U wonder is what brought spying into the Windows OS as a masterstroke of programming. Sending out a signal down your phone line via your printer / fax. Using phone box coin frequency Telstra complicit!
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Frane
(@ftafra) reported
@Telstra Internet came back up late yesterday, but it did that before & failed over the last 11d. So I was waiting for communication that the issue was actually fixed. Waited 8am — 12pm today, nothing, no message, no text. Is it fixed? What was the issue?
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Mrs M Robbins
(@robbins_mrs) reported
Thanks @Telstra for no internet service at a time when I need it the most. As a teacher I am unable to plan for online learning nor connect with other staff members.
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Not_so_Jolly_Swagman 🕯🗣
(@NotSwagman) reported
@Telstra “We are currently experiencing a high volume of calls. Please hold the line, your call is important to us!” “Our support chat line appears to be suffering overwhelming issues” Another third world sweatshop goes up in flames!
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Heath Bradby
(@Heathfidelity) reported
from
Sydney, State of New South Wales
I can’t use my Optus sport app on my iPad cause my Telstra broadband is not working. Oh the irony!
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Shane Kable
(@shane_kable) reported
@huzi9mm @Telstra I have also seen tape applied to warning lights… that never ends well
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Megan
(@MeganRandHsmum) reported
@domknight My internet download speed this week has averaged 0.8. NEVER goes beyond 10. Telstra
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Sythe
(@sythefnt) reported
@Telstra My internets having problems how do I fix it
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Left in Limbo
(@Left_in_Limbo) reported
Do I have the guts or the confidence to cut this sim card down myself? Well, no, no I do not. Hello Telstra shop ....
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⚫️⚪️🔵Michael ⚫️⚪️🔵
(@bigmig81) reported
@lyng62 Nah it’s the app on my telstra Tv, also using the app on the phone have experienced issues as well and that’s with it connected to my wifi at home or phone data
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Warren McDonald
(@warrenjmcdonald) reported
@Telstra @KinggKav Also have cable modem outage here at Abbotsbury. Upstream flashing
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Not_so_Jolly_Swagman 🕯🗣
(@NotSwagman) reported
My image of @Telstra A run down multi-story factory in Bangladesh full of internet servers. Locked in a small dark room, sitting on a plastic chair a single individual faces a glowing screen. Fingers busily maintaining a thousand different support chats! /2 #auspol
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paul pop jr
(@pmpjr) reported
@paulomalley @Telstra My home internet was 400/40 and even moving to 1000 down only meant like 50 up :(
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Susan
(@bourkese) reported
@Telstra Is there any update on getting this issue fixed????
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4th tackle settler
(@kmrobbo) reported
@Telstra Yeah ! I stilll have no internet. Your response time is terrible and if it’s not fixed in 10 mins I will be changing to another provider. It’s disgraceful
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Paul O'Malley
(@paulomalley) reported
@pmpjr @Telstra Oh... Ouch. Yeah, I see that mentioned in review videos a lot from the US. I remember videos of 4G devices being happy with 40 down and 10 up and here I was annoyed at 100 down and 30 up. My mobile network is better than my home connection in all but ping.
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4th tackle settler
(@kmrobbo) reported
@The_____Fixer I “live chatted” last night my service was dropping out. After over 2 hrs @Telstra had only asked for my account number. Said they were straight on it. Im done after 35 years with them.
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Steph Kilpatrick
(@stephariara) reported
@SuperNetball I also attended a game in person, watched a replay on 9now, watched a game broadcast live on tv and watched a game through the Telstra app via chrome cast to my tv. But in the survey it only allowed me to register one of these answers on the relevant question. Please fix survey
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Camilla Sally Louise Latham 🌸
(@CamillaLatham30) reported
@Telstra Someone’s going to be tired tomorrow! Hope the winter isn’t too bad over in 🇦🇺 ?
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Paul O'Malley
(@paulomalley) reported
@pmpjr What's with that terrible upload though? @Telstra 5G in the Sydney CBD I was pulling 1.2Gbps down and 400mbps up.
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Haren Krishnadasan
(@haren_k) reported
@NBN_Australia Thanks Rosemary. My frustration here is we live in a st. where we also don't have mobile reception. As a result of this outage and due to lockdown we're not able to work or communicate externally on Tuesday as our landline is also connected to NBN. @Telstra
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Kav
(@KinggKav) reported
@Telstra my wifi went off in the middle of my valorant derank game 🙁, can u guys please help me out?
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Kellie
(@kelliejustine) reported
@Telstra No offence Anto - but that’s the response I always get. Escalate the case and never hear anything ever again.
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Shane Kable
(@shane_kable) reported
@Telstra NBN service, Unexpected line outage (no dial tone) confirmed on your website but shouldn’t the wifi kick in to maintain internet services? (That’s why I had to get the new modem)