Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (45%)
• Phone (36%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Perth, The Hills Shire, Melbourne, Campbelltown, Brisbane, Gympie, Loamside, Long Forest, Penola, Hobart, Sunshine Coast, Canberra, and Bungalow Flat.

City	Problem Type	Report Time
Sydney	Phone	1 day ago
Adelaide	Phone	1 day ago
Sydney	Phone	1 day ago
Perth	Phone	1 day ago
Sydney	Phone	1 day ago
The Hills Shire	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SNOOPREY (@SNOOPREY77) reported 7 minutes ago

  @Telstra U guys lost a multi million dollar settlement for mislead indigenous ppl in rural areas not that long ago. Why u lying. All big corporations try shady crap and deny deny deny and still play it off as no big deal .

• 
  deirdre ritchie (@deirdreritchi10) reported 8 minutes ago

  Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

• 
  Clay Waters (@louiewaterss) reported 9 minutes ago

  Physically walked in to a @Telstra store to buy the new modem and they literally would not let me buy it. I have to ring up and enquire about it. What kind of system is that? You have the modem on display. It's in stock. I want to buy it. I'm a decade long customer! Joke

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 15 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  Antony (@Antony_Collins) reported 15 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  David Abbott (@rockfistlee) reported 17 minutes ago

  So i get a notice from Telstra my bill is going up due to increased data use, i have a cap of 1000gb that i never go over, i hink thats a bit unfair!!!

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 18 minutes ago

  @AnnMoorfield @marie19705 @Telstra yep same network same coverage i can only get telstra reception but Aldi use the telstra network best thing i did ever

• 
  John Clements (@kc9on) reported 20 minutes ago

  @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

• 
  Melanie Jackson (@melaniejackson2) reported 24 minutes ago

  @Telstra outage with home internet in daisy hill QLD 4127 since 28/05/2026. No updates still under investigation

• 
  InnerQuasar35  (@Pom_Bazooka) reported 24 minutes ago

  @laughingconser1 @jockie_c They sold more than just the retail arm of Telstra which is the problem; they were a monopoly unlike CBA and Qantas. They also sold gold reserves and our airports. Privatised public debt, and despite all this embarrassingly handed over a structural deficit. Incompetence.

• 
  RJHtweets (@RJHampson01) reported 25 minutes ago

  Today’s customer service cvnts winner is Telstra. 2.5 hours on the chat line to just cancel an internet Foxtel connection which they stuffed up and then gave me the Indian Call Centre shuffle. OH we undertaken your frustration bullshit. We deserve better service from Australians.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 26 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Jumbarrawa (@jumbarrawa) reported 28 minutes ago

  @Telstra, you can eat a bag of ***** DIGGs .. not payin 113 a month for your dodgy, slow internet. . will let my 6 months infront wind down and never ever use your services again. BOOOO to your poxy heads.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 31 minutes ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  Andrew (@andrewrdn463) reported 35 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Dave Jones (@eevblog) reported 40 minutes ago

  Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 41 minutes ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  Robert (@the_LoungeFly) reported 43 minutes ago

  Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

• 
  BLUE (@BLUE04699289) reported 44 minutes ago

  @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏

• 
  Mike Hutchinson (@michaeljames947) reported 47 minutes ago

  Just been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customers…(who they called “subscribers”)

• 
  oneonethreeinvesting (@113investing) reported 48 minutes ago

  @_shanmoho @hasselljpb @Telstra They 'upgraded' to 5G down here last year and killing the 4G network in the process. Hahahaha .Had to switch to a different provider.

• 
  Paradoxa (@Paradoxa18) reported 51 minutes ago

  OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

• 
  Jimmy James (@sandmanute) reported 51 minutes ago

  @Adam_and_EVs Mate you don’t listen. I have no other choice. It’s fast, reliable and simple to set up. My alternative is standing in a corner of paddock trying to get one bar of service on a phone. In the real world it’s so much better than any of the crap Telstra tried to get to work.

• 
  Jayden (@Ballzzzz16) reported 55 minutes ago

  @Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon

• 
  Chris Eastaughffe (AZ Vac done) (@Chris_E_Qld_Au) reported 56 minutes ago

  INCOMPETENCE of Telstra knows no bounds! There is a "ringer" problem across Telstra network with copper landlines (exchange problem). They have marked it is FIXED to HIDE the absolute stuff up. I made a complaint about the LIES, INCOMPETENCE; FUCKWITS sent someone to test my line

• 
  calmingdown (@joey8bitz) reported 56 minutes ago

  @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

• 
  GregM (@Gmeister67) reported 58 minutes ago

  @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

• 
  JimboDardy (@JimboDardy) reported 1 hour ago

  Will have to admit that calling the telstra workers **** did actually solve my issue and got the ball moving to fix the issue. Something oldschool foreign outsourced support would take serious and send in the big man to solve it. No I think if you tried that they'd extradite you to the others land to be put down.

• 
  Andrew Bott (@ajbott) reported 1 hour ago

  @Telstra your network keeps dropping mobile calls in Lilyfield 2040. This has been going on for 2 weeks... What is happening?

• 
  rockyandralph (@rockyandralph) reported 1 hour ago

  @AFL @Telstra Poor bastard