Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
||
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Caleb McLean
(@CalebMcLean05) reported
@Telstra Currently networks are fine, although they have been off an on. The issue may be resolved.
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Lesleigh Altmann 🇦🇺
(@LesleighAltmann) reported
@CatLamin AND our Telstra phone service (up until a few years ago) wouldn’t talk to me unless the Mr of the house gave permission to make the changes I needed 🥴🤡
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Brian P Schmidt
(@cosmicpinot) reported
Jenny and I literally just drove into town to our son’s NBN to get an internet link fast enough to sign an electronic contract - not sure what’s up @Telstra with the 4G network, but it’s slooooow tonight everywhere
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Greg Lamb
(@432wheels) reported
@Telstra They haven’t been too good with technical problems lately 🥲
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Nick.
(@welchyyyyy_) reported
Wifi down and mobile is terrible, sort your **** out @Telstra
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emaiden extraordinaire💙💛
(@baegle527) reported
i have truly never hated anything more than telstra’s customer service ong
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Carsten Bauer
(@numloxx) reported
Slow 4g mobile internet again @Telstra Paraburdoo airport.
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cqfood
(@cqfood) reported
7.48pm after 2 days @Telstra says they are reaching out to help
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Peta Terry
(@spiritgateoz) reported
@AnaMilosevic7 Absolutely love this @AlboMP: please make sure that you analyse the Sunshine Coast hinterland & fix @Telstra's unreliable mobile & fixed phone/internet services. Stick your meter on the postie's bike - if a truck doesn't go there.
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cqfood
(@cqfood) reported
@Telstra Pretty poor response
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The Potts
(@gdwilk) reported
hey @Telstra super excited to be messaged this morning informing me of a change to my phone plan. even more excited to find out i get to pay an extra $6 a month for service that’s as unreliable as the essendon football club. THE BEST!!!
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Greg Lamb
(@432wheels) reported
@Telstra What DNS setting should I use for 5G home modem AW1000? Every DNS provider is so slow compared to my NBN with smart modem 3. No option for manual DNS setup
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Stephen Jones - A Thousand Miles 🇺🇦
(@atmrtwbike) reported
Can't say I'm impressed by @VodafoneUK coverage. Data keeps dropping (unlike my roaming @Telstra service). Also has trouble reconnecting data service once back in range.
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Chris
(@RiotChords) reported
4 hours on @Telstra support chat tonight only to be insulted, disconnected, passed around, and not have any resolution. Name any other organisation that would charge you $140/mo and then essentially refuse to provide any customer service.
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Caleb McLean
(@CalebMcLean05) reported
@Telstra Is there any information as to what may have caused this outage?
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Mediocrity Inc.
(@Lemming69) reported
@Telstra @Optus Isn't Telstra NBN ***** at the moment? If no other providers are affected, your technical support just lied through their teeth at me.
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Caleb McLean
(@CalebMcLean05) reported
@Telstra networks in Aldinga Beach and surrounding suburbs are down for multiple if not all Telstra customers. Mobile connections are working relatively well. This is in-light of Optus’ recent outage, however, it does not appear to be a tower issue.
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Caleb McLean
(@CalebMcLean05) reported
@Telstra There are some issues again, same as before.
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KJ
(@utegirl70) reported
@Telstra hi Telstra, it appears there is a widespread outage in Adelaide, yet your outage page shows nothing at all! I’m in the Mclaren Vale area and there are multiple people without internet. ETA please on fix? Cheers
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Josie Hall
(@JosieHa16087138) reported
@Telstra I’m on NBN and online thanks. I was surprised during the outage my modem didn’t revert to the 4g backup. But closer investigation it appears I do not have that this facility. Do I need to update my modem?
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Dimitri Karanasios
(@DimSimCard) reported
@Telstra Have had an internet outage for over a WEEK running on back up mode. A household with 5 people actively using the internet with LESS than 2-5Mb/s is ridiculous and I'm over it! And I couldn't even get an est. resolve time from support!!
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Greg Lamb
(@432wheels) reported
@Telstra Speed is acceptable. Web pages load slow. 7sec on HFC vs 60+sec on 5g
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Thom.\s
(@TomOuttaSZN) reported
@ParamountPlusAU live A League on Telstra TV the picture keeps on freezing but the audio continues. Restarting the stream fixes it but it happens at least once during most games and has been all season, and happened about 7 times tonight which has been annoying. Please fix asap
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Mike Rowe
(@mike_rowe) reported
@Telstra It was over 2 hours on the support chat with 5, maybe 6, different teams. And 59 mins on the phone. To get a replacement modem, well actually a new signup now, arranged. As they CANNOT replace a modem.
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Greg Lamb
(@432wheels) reported
@Telstra I’ve been having problems with services for over 2 months with no resolution. I spoked to them Monday regarding 5G service and got a cockamamie story
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Brett Shearwood
(@BrettShearwood) reported
@AdeleOffley @AlexBallhausen @stationmum101 In the last 6 months, the strength and bandwidth of 4G service has been reduced. Fringe service customers will notice. This happens when 5G upgrade is switched on. It’s is a drop in service, telstra are unable to explain the reason.
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Tommy🇬🇧💥
(@TomTheePom) reported
@SargeOCE Telstra was always dog **** for me aussie BB doing good at the moment
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Mike Rowe
(@mike_rowe) reported
@Telstra Hi Cas, support were woeful, but I ended up with a local sales team who came up with a workable solution. It genuinely seems there is no support process for this product. Having to cancel and sign up a new account of the same product seems so very inefficient.
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Tom Inglis
(@goesbyskip) reported
@grow_dem_melons @RayMondeDeux @Telstra I really think it will go towards that. A little dish in your vehicle & a few scattered around your farm. Coverage is getting worse at the mo. You can see the tower & get nothing. All the way up and down the Pac, NE and Newell HWY this happens. They just duck and weave questions.
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mike shanahan
(@the_shagman) reported
@Telstra Hi Michelle well today they put me through to faults and he got my connection going but it seems slow again tonite. my unit will not update software for sone reason. thanks