Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (33%)
-
Wi-fi (8%)
-
E-mail (7%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Perth, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Wi-fi | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
13rendan88 🇦🇺
(@13rendan88) reported
@Southozbadboy @SpaceX This is for people with 0/bad service. Igf you can get telstra in your area and it's cheap do that. We use it for camping and there is zero services at most places we go and it's amazing.
-
Mane Lodge
(@manelodge) reported
@SpaceX 😩 we ordered a week too soon 🤯 but it is a welcome change from the rubbish and poor customer service from @Telstra not only was the internet slower than the old dial up we still have no landline for home or business number either
-
𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣
(@KimVivin1) reported
NBN drop outs. Send pics of red/no lights on NBN box. Tell them not modem, it's NBN. Telstra sends new modem. They want to troubleshoot modem. Tell again not modem. Been doing this since 2015. Support only via app....but NBN drops out, can't chat!! @Telstra #badservice
-
Mane Lodge
(@manelodge) reported
@Telstra They came and said they fixed the problem but it still not working they also said who needs a land line these days despite it being both a home/rural and business line
-
Nadia Stewart
(@NadiaSt40754595) reported
@Telstra Your system is broken. My credit rating is perfect. I have no no debt, no mortgage, my house and car is paid off and have savings in the bank. I can afford $100 a month. Uni kids next door with part time work can get a full phone re payment plan over 36mths
-
Casey Carpenter
(@KCNFB) reported
Is anyone having issues recharging on the @Telstra app? My daughter recharged almost 8 hours ago, the receipt is on the app but the recharge hasn’t been applied ..
-
Andy Myers
(@AndyMyersAU) reported
@trinest “**** TELSTRA”
-
yepItsMe
(@ausdamo) reported
@Telstra wondering when the 404. Page not found errors and Message Us feature will work again on the Telstra Plus rewards store. It's been broken the past 6 days. Trying to redeem points :)
-
Matthew Feeley
(@MatthewFeeley2) reported
@danderfield @TheVision_13 @PiesCheerSquad That’s for crowd capacity reasons. It only happens against Geelong. We play at Marvel for our home games multiple times per year. Very hard done by. It’s like Sydney playing at Telstra Stadium multiple times a year instead of the SCG. Don’t think that would go down too well.
-
Chatty Bird
(@MilletEater) reported
.@Telstra internet is down again in Tamworth - 2nd time in 3 days😡 Are you skimping on experienced staff to keep it running or what is your problem? Please explain.
-
Art Hackett
(@arthacket) reported
@LORD_HIGH_HORSE @SpaceX Thanks. Thinking of ditching the Telstra and their offshored customer disservice, even though it’s $40 more 🙁
-
𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣
(@KimVivin1) reported
@Telstra I have lodged complaint with the TIO as this has taken 5hrs now to try and resolve this. I am not even at home anymore and when I am connection keeps dropping and I can't chat.
-
louie alipat
(@louiealipat) reported
so is Optus any better than Telstra because I feel being robbed wtf is this upfront plan
-
leroy
(@cantdecide1) reported
@SpaceX Make it $99 per month and 100k people will sign up tomorrow. So much better than the **** NBN. Also a giant FU to Telstra, who are easily the worst run business in the country.
-
George Cupac
(@CupacGeorge) reported
@SpaceX Starlink probably has better service than Telstra. My phone keeps dropping out and I'm in the city, every time I go to complain it takes hours get anything done. But at least Telstra is much better than Vodafone.
-
Annalise Giles
(@annalise_giles) reported
Telstra broadcast services and dalet and eluvio unveil end-to-end video service and web3 content distribution solution. Enables simplified, cost-efficient, and just-in-time video distribution without making file copies.
-
DavidJSiebuhr DJSiebuhr
(@davidjsiebuhr) reported
I recieved Compuserve magazines they used keyword commands pre-microsoft windows 95 time period. very simular to -Telecom-Telstra service called Viatel. at the time.
-
Kat Robison Hasani, PhD katrobison@aus.social
(@katrobison) reported
Apparently, it’s the day for bad customer service, this time with @Telstra, but hey, at least they solved the problem.
-
Nadia Stewart
(@NadiaSt40754595) reported
@Telstra I've been a Telstra customer for over 20 years and I have never had a late payment. Yesterday my phone upgrade was denied because I'm on unpaid leave. I had kids late so I could save enough money to raise my family. How can you discriminate against stay at home mums?
-
Fliss
(@felicitykate) reported
@DrewTailored @chrismcquarrie @LightTheFusePod Also I'll never not be healed Telstra the fact you got the cake
-
Brett Doyle
(@BrettD08) reported
@Telstra is the in app chat down?
-
Devion Graybill
(@devion_graybill) reported
Telstra broadcast services and dalet and eluvio unveil end-to-end video service and web3 content distribution solution. Enables simplified, cost-efficient, and just-in-time video distribution without making file copies.
-
Steve de Niese
(@Steve_deNiese) reported
I had to opt out of CGNAT with @Aussie_BB last night at 8pm, literally was a 4 minute phone call and done. With Telstra I’d still be on the phone now. Exceptional service.
-
Life Of The Party
(@LOTP1234) reported
@jezryan21 @essendonfc Are you getting the repeat thing? Kayo is ******* garbage and it’s done on purpose by Telstra so that not everyone gets rid of Foxtel
-
Angie Adamson
(@serehfas) reported
@BCoppick @grumpyoldfool62 @CaraMia200 I can fully understand, the way telstra treats its customers, probably reflects how they treat their staff, and you'd probably be in the firing line.
-
Nadia Stewart
(@NadiaSt40754595) reported
@Telstra Optus have no issues with me coming across. I'm so disappointed in Telstra and I feel like I've been treated like a 1950s housewife with no rights. I'm on unpaid maternity leave by choice so I can raise my family with my own savings. How is that a risk?
-
Morialta Muse
(@MorialtaMuse) reported
@Telstra Hi Telstra, I have been chatting online to Telstra for an hour & 15 minutes. I’ve been in store & wasted a day trying to get service. I’ve called 3 times? I what point do I warrant a call or a number where I can speak to someone?
-
Nadia Stewart
(@NadiaSt40754595) reported
@Telstra If that's the case then why was I denied. I've been a Telstra customer for over 20 years, I own my home outright, have no debt and have savings in the bank and Telstra asked me to pay $1000 outright on my phone and will only allow $12 a month for 36mths.
-
Annabelle Coppin
(@ABCoppin) reported
@TrishBarron Thanks Trish our Telstra towers are down be handy to get them up again and emergency response needs total overhaul
-
Samuel 🚢
(@SPShipman) reported
@Telstra @manelodge I don't think you understand how humans work. Your fix the problem when you're told about it, or we find a different service. Most Australians have a lifetime of complaints against @Telstra and that isn't going away.