Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Mandurah, Sydney, Brisbane, Adelaide, Melbourne, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point, Mallala and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Mandurah |
Phone | |
| Sydney |
Internet | |
| Brisbane |
||
| Sydney |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Aslam Khan
(@as1am_khan) reported
@Telstra Can someone reach out to me please? I am so irritated with the way I have been handled by customer service. I wud like to discuss with someone who could understand the issue regarding upfront plan i have recently purchased along with mobile. Don’t prefer writing up here
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Ash
(@AshKyd) reported
@peterw @Telstra That's shocking. Telstra really have gone down the toilet lately hey?
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Beebee
(@Beebee10855176) reported
Wishing Vishal from Chennai in India, from Telstra internet support, a speedy recovery from his illness (he suspects Covid). Nicest Telstra employee ever encountered! (And I’ve said a lot, A LOT, of bad words against his colleagues.) Blessings x
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Aussie Trump Loather
(@DonaldHoaxTrump) reported
@Telstra I don’t want to just use a link you sent me. When you say you will help is there a way you can help without a link I know nothing about
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peter
(@peterw) reported
@Telstra Hi Jay, I wasn’t given a case number and when I asked for a tracking number I was told I couldn’t be given one. I was also told I wouldn’t be charged while my service was out but I’ve just received my latest bill and I have been.
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Karl
(@fubarhouse) reported
Telstra once again are proving to me why I even need to think about a multi-service provider network at home... /sigh For a communications company, their actual communications is pretty unique.
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
@Telstra I need a full itemised service list from my company account. I call 132253, spend 10 minutes navigating IVR menus. I then spend 30 minutes on hold, until someone picks up. I get no greeting then sit listening to background coversations from a call centre & get no actual response.
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Arcus Armis🔩🇦🇺 #VEngineer
(@ArcusArmis) reported
@juuniperbunny Ah, I was gonna suggest Aussie Broadband, thats who I'm with too. Though depending on the issue, they may not be able to help. Telstra still owns all the infrastructure, so a lot is there fault. But hey, lets hope your issues work out!
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Alison 😷🇦🇺🐩☯️
(@alisonsbread) reported
@Telstra epic fail in recent days. Biz Internet ADSL is out as much as it’s in. Postcode 3181. What’s going on?
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Peter Abibadra
(@abibadra) reported
@Telstra My Telstra Internet was down all day yesterday and overnight. Couldn’t watch anything on streaming or my Apple TV. Couldn’t do much but thankfully my Vodafone mobile hotspot allowed for internet access
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kbaguley
(@bkbaguley) reported
@davidbewart One of the big issues is the tie up with Telstra and Foxtel!!!
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juniper 🌿 🇦🇺 vtuber
(@juuniperbunny) reported
@ArcusArmis i was with telstra and i'm now with aussie broadband. they are definitely a lot better than telstra tho despite this issue i'm having. will be talkin to them about it when i get time
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Anthony Stevens
(@antpstevens) reported
@Telstra This is horrific service Hours wasted on chat with someone who has not basic expertise
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Rod Holden
(@NaturalImpactCo) reported
@Telstra fail seems to be never ending. The app stopped working, can't login online, call centre doesn't open till 9, recorded msg sends me a text link back to app, 24/7 is selfservice farce. Where's ANY service?
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Jackson 🐶 💣 ❤️
(@FluffyDeerButt) reported
@silvixenart Telstra is **** anyways Literally anything is better then them ngl
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Tristan
(@VikingCyklist) reported
Hey @Telstra we’re forced to use Velocity in our area, had to buy a $200+ modem and d/l speed is averaging 0.4Mbps. And I will have to take a day off work to phone helpline in business hours. Thoroughly disappointed. Worst internet I’ve had in 20 years and $40/month more exp!
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Chris McWilliams
(@Chris_McW) reported
Dear @Telstra (CC @andy_penn ), I'm sorry for becoming one of 'those' people. There is no other word in the English language to describe your customer service operations than abhorrent. Sincerely, Chris.
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Glenn Dwyer
(@glenndwyer) reported
@Telstra Lee, I know for a fact you guys test any software for stability etc before releasing to customers. This version has been available in Australia for Months! Can you please refer to somebody inside your Company that actually knows something about this? I'm sick of waiting!
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Lady Leo
(@Dunhacking) reported
@Telstra Yes, thanks. Josh responded like a real person, not a robot. I’ll never use MyTelstra again, though. That glitch wasted hours of my life.
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punter
(@pubtestOZ) reported
@Chris_Murray48 @AlboMP I bow to your greater knowledge Chris. So why are some worried about our Govt. debt and how future generations will pay it? Why did we sell Telstra to ensure payment of public service pensions? If we can NEVER run out of money why is debt even a question or concern?
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
I know everyone expects customer service to be **** these days. When you deal with @Telstra or banks, theyre painfully slow, inefficient & generally make your day worse. So I'd like to tip my hat to @netflix who helped me sort out an account hijacking in under 10 minutes! 😎
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Silvixen
(@silvixenart) reported
@Andrisycwow I have Telstra ADSL... its so horrible. Yeah hopefully more states hit beta soon.
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Anthony Stevens
(@antpstevens) reported
@Telstra your service is horrific. I can’t get through and your chat service is not English . Can’t order services from you at all
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Aussie Trump Loather
(@DonaldHoaxTrump) reported
@Telstra My neighbour discontinued with the NBN changeover. So no service, but he had direct debit. 6 more months of taking his money and he still hasn’t got a cent back. Is that a scam?!
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Louisa Budiharto
(@lizbb_) reported
@Telstra Apparently maintenance is still going on every day since my initial complaint & contacted and reported to customer service. No network in Redfern everyday during business hours - is this a joke, should we just go back to landlines? @Telstra
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Ningaloo Gal
(@ningaloogal) reported
@MichelleBluebe2 DEBT COLLECTORS 1. for RAC for car crash, 2. for All Set Rentals abt $1500, 3. for Ambulance, 4. for Afterpay, 5. for City of Stirling, 5. Vodafone, 6. Telstra, other after pay type things, other Debts that KELLY never pays. She don't answer ph if they show #
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krisp
(@UNSPORTYSPlCE) reported
“You should do customer service for Telstra” ma’am I hate Telstra just as much as you do
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💣 shackleton 💣
(@shackle_ton) reported
@LangsFeed we almost had good internet, then we let Telstra give as a **** half-assed one.
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Censored in Melb, Australia
(@1976charger) reported
@kohakukuma_ Not fair to compare us Aussies to you guys. If you had tried the Vodafone network... you'd understand why. Compare Telstra to Verizon and then you're talking
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Fitz Fitzgibbon
(@suthodan) reported
@Telstra those ads you insist on shoving down our throats during play are offensively unfunny. I'll actively avoid you scrubs as a result