Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Brisbane, Melbourne, Sydney, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
TV | |
| Adelaide |
TV | |
| Brisbane |
Total Blackout | |
| Brisbane |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Colto Fox
(@coltofox) reported
@OtterBoiMilo I didn’t have yours either. ;w; I couldn’t download anyone’s photos from @googlephotos due to the poor connection to it over @Telstra FTTN NBN that would time out at the time.
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Ken.
(@vaughan_k) reported
@Telstra #poor performance and #CustomerExperience when I couldn't even get assistance from staff to turn off voicemail as I was told to go to the website and app, ah the reason I contacted staff was because the website and app was useless. 😠😠😠👎👎👎
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hammerhead
(@shark10860) reported
@HippyMA2 @KatyKray73 Denial? There hasn't been any proof yet. If JM really is PRGuy, we'll only know for sure if Telstra release the details. Apparently your hero made 26 errors by posting without a VPN. Probably due to their arrogance. But started using it once Avi started legal action....
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Sam
(@yma6rocks) reported
@telstra when’s the next big update on 5G? June last year 75% of Aussies could access it!! It’s been a year... cmon give us updates and man 5G is slow being rolled out to rural/regional people!!!
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Now if only staff reached out with answers on how to turn off voicemail? As telling me to go to the website and app doesn't help especially when the website and app is useless
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𝓛𝓲𝓼𝓪 𝓢𝓹𝓸𝓻𝓷
(@lisasshoes) reported
My @foxtel service bundled with @Telstra won’t work. I’ve called @telstra 4 times today & I still have NO service. Technical support is now unavailable- I guess the techies have knocked off for the day. I’m a long term paying customer, no service provided. - this is pathetic.
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paul newman
(@paullayr) reported
@BeachGirlJan @Telstra Cancell nbn and buy Telstra mobile Telstra plan .400GB data 5G fast for $75. No problems ever.
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Megan Anderson
(@MeganIsNew) reported
@Mel20017132 @Kaymo183 @PoliBard Except it literally didn’t. Avi was going through Telstra to still try and dox him. Twitter the company literally were never ever going to dox the profile even with the court case. Ffs.
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Emily Hardy
(@FoxyHardy) reported
@ForeverRichmond @rfcswallace The final year that Telstra was supposedly streaming games live on the AFL app, it just never worked at all 😖😖😖
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Too little too late the person I am helping with the voicemail has ported out to another provider and it is not Optus as their #CustomerService is just as bad.
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Ah but nothing has changed in year's as Telstra, Optus etc still have poor performance and poor #CustomerService. Customer's are looking for improvement in customer service not the same template responses
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missfit
(@missfit22627816) reported
@KymLouC Agree. Never forget changing my landline and requesting it be private for reason of protection. Telstra listed it in the white pages anyway. Twitter, I love discovering ppl's values, opinions and what they believe rather than their image, name, rank and other superficial trivia.
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Once again conflicting information as the website says you have to fill out a form to turn off voicemail. But of course the stores can help with issues on the app even those they usually tell you to contact the call centre.
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Very poor performance all I wanted was to talk to a human and basically after many goes got to someone who had no idea and didn't want to help.
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Jonathan Walsh
(@JonathanJWalsh) reported
@ProclivityTwo @PrinceISname Also set up 2 goals. I’m not pretending it was his best game by any stretch. But I don’t think he was anywhere near our worst. And I don’t think it helps if things are stagnant in front of him. According to Telstra tracker he covered more ground than anyone else.
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ⒸⒿⓁⓍⒶⒺⒻⒺⓌⓌⒿⓀ💉💉💉
(@justin_lister) reported
@Telstra No I didn’t want to roam today.. My phone in / has been flight mode and only using wifi. However roaming app says 22mb data. So I’m confused how can possibly have used roaming data when not connected to network. Other than separate mobile wifi hotspot.
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Victor Northhead
(@victornorthhead) reported
Wondering if porting to @Optus was a bad idea. @Telstra can you help?
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R A C H E L E
(@RayeCharles) reported
@Telstra thank you for disconnecting my nbn service at 7:30pm on a Friday night and not providing any support services for me to contact until Monday morning at 8am. This has been an ongoing issue since February and it’s still not rectified. Disappointing
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Trish Roberts
(@rtrisheleanor) reported
@Telstra I called 132200. The person was rude, ended the call.
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Tilla
(@TinasheFay) reported
Someone need to shake up the @optus and @Telstra. Poor management, inability to provide quality services. At the price Australians pay for the services. @elonmusk you can make a fortune in Australia by bringing in your own telco to compete with these two networks.
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Darren
(@DoodyDarren) reported
@Ollie_Bun @antizeroalt The Telstra sell-off should never have included the copper network. It was a monopoly that Telstra exploited to curtail competition. Same goes for the electricity sector, selling the 'poles and wires' was a ludicrous idea.
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Stephen Chase
(@chaser1066) reported
So @Aussie_BB is down again in Glebe. Really pretty annoying, drops out a couple times a day. Talking to Telstra next week.
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus Support from the store? Ah no
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Ken.
(@vaughan_k) reported
@Daniel_J_Kelly @Telstra Don't ask for tips from Telstra as getting no information on the website, after at least an hour pushing buttons to get to a real person and getting to a real person who didn't help, the only answer for the person I helped to turn off voicemail was to leave Telstra
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Hazza
(@Hazzbam7) reported
@stairmandan1 @Altacco91337887 @OzraeliAvi I don’t think Telstra can legally give out that information as it’s against customer privacy
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𝓛𝓲𝓼𝓪 𝓢𝓹𝓸𝓻𝓷
(@lisasshoes) reported
My @foxtel service bundled with @Telstra won’t work. I’ve called @telstra 4 times today & I still have NO service. Technical support is now unavailable- I guess the techies have knocked off for the day. I’m a long term paying customer, no service provided. - this is pathetic.
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chunnota
(@chunnota) reported
@iamwhoiam63 @OzraeliAvi @VictoriaPolice okay so if Avi can convince Telstra to give over protected customer data and it's the same person, what is to time going to tell then? will you admit avi has been conning you the entire time or just drink whatever bullshit flavoured koolaid he gives out next?
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Kylie Woods
(@KylieWoods3) reported
I am glad I have kept the home phone, it is a cheap source of entertainment. Today, a man pretending to be from Telstra (not a customer) wanted to speak to the main user of the internet. My 14 year old son? I replied. To which he told me I'm a really stupid person and hung up.
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Ken.
(@vaughan_k) reported
@Telstra @victornorthhead @Optus It's disappointing to see the same template responses which doesn't and hasn't fixed up the poor #CustomerService that has been happening for years
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Nancy Pringle16
(@Pringle17Nancy) reported
@Telstra @Sammyboy7777Sam Seriously sad. No service cares to work with the customer "on their own phone service" any more.