Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Hobart, Brisbane, Matakana, Adelaide, Maitland, Gold Coast, Townsville, Kurrara, Perth, Canberra, Quinns Rocks, Cairns, and Loxton.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 4 hours ago |
|
Sydney
|
Wi-fi | 11 hours ago |
|
Hobart
|
Internet | 14 hours ago |
|
Brisbane
|
Wi-fi | 15 hours ago |
|
Sydney
|
Internet | 16 hours ago |
|
Matakana
|
Internet | 16 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
✨ kp ✨ (@tinyspeckofkel) reportedHang on @onenzofficial ya what??? NO advertising, no notice, now you’re cutting off HFC cable internet that I’ve had since Telstra was a cowboy 😡🤬 But it has way less issues than fibre and wifi ****** connections. WHY DO YOU DO THIS?? First it was my Paradise net email & now?
-
yeah yeah its anne (@annabell_JG) reported@Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.
-
Bron (@Bron91856683607) reportedTelstra mobile network is a peodafile protecting network WHO spend more time helping peodafiles silence victims and victims of domestic violence I can prove it in court
-
Daniel o'Donoghue (@dodness_68) reported@Mattys123 @AFL I work on a gold mine that Kayo deam as remote so they block access to the service. This is despite the fact that we have full Telstra 4g and excellent wi-fi. The real reason is they want the mining company to cough up for a subscription for every donga. ******* criminals.
-
Cdbrown (@BrowntownBrew) reported@LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.
-
Tyler Telfer (@Tyler83069242) reported@BarbaraPocock Telstra learnt to never to trust Accenture.
-
Michael (@MSVLKnight) reported@PeterWMurphy1 In defence of telecomms in this country - Telstra has been obligated under the Universal Service Obligation to provide the first landline at a premises for the same price - regardless of location at the same price as the first line in a CBD. This does not apply to Vodafone...
-
Bryn Davies an OA dad (@tofar1) reportedHey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.
-
Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported@TravGee1980 @Telstra I’ve gone Woolworths, uses the Telstra network, got 6 months for $130.
-
Craig Cook (@craigcook3) reportedSo @Telstra my phone wifi service doesn’t work, i get the circle of death, on my bus to Adelaide from Cross Rd until Greenhill Road. You were doing work in this area last week but claim to have resolved all issues. Could you double check please?
-
Hydra Boom (@HydraBoom) reported@Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.
-
jobe shanahan may actually be an f@#king god (@readie_32) reported@AFL @Telstra Never in doubt
-
🇺🇦Hans Orph🇺🇦 (@HansOrph) reportedCya Telstra you've increased the price for the second time in <12mths, aren't willing to even discuss it beyond "it is what it is, we're the best" (paraphrasing). So @Telstra's lack of client retention attempts has lost me as a customer. I'm paying out and moving on.
-
yeah yeah its anne (@annabell_JG) reported@Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra
-
Nyssa (@Nyscat) reportedOh how I hate @Telstra let me count the ways. Trying 2 help Dad order me a new phone its 4 yrs old, & self destructed. To confirm his identity online Telstra will only accept Drivers License or a foreign passport. To use an Australian passport to ID him he has to go in-store🤬
-
helter skelter (@helterskelter25) reported@Telstra @Telstra_news is it to hard to have mobile phone coverage in Kirrawee ! It’s absolutely woeful ! We live in a first world country with a forth world mobile network - one bar of 4G is not a flex Telstra !
-
Charles Harvey (@CJHarvey56) reportedWhat else has been privatised for far greater cost and far lower service outcomes? The CES first and foremost, use of consultants instead of Public Service, Telstra, Australia Post, Aged Care, Hospitals, all of them where public service should be just that.
-
Waa Luigi? (@lew584459745) reported@Telstra have truly hit rock bottom in terms of customer service. Their chat agents are completely incompetent (or liars) and even their Complaints Managers have no idea. What a disgrace they have become.
-
Michael (@mikpara) reported@Telstra is the Mobile network working?
-
SèánoSerious (@MovedOnNotice) reported@kayosports The telstra and Qantas of the streaming world. Can't wait to figure out a way to never give you a cent again
-
Jumbarrawa (@jumbarrawa) reportedTwice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.
-
AyVee2 (@ay_vee2) reportedNearly got taken in by one such. Very sophisticated. Same guy working in a Telstra Customer Service Centre in India that had 5 months earlier actually assisted with reinstating my account. I was not alone and Telstra brought its call centres back to Australia after that.
-
Sam Saffron (@samsaffron) reported@hichaelmart I run my own custom ICE server on a digital ocean droplet 160ms away. It also pointlessly runs TURN (coturn), I am thinking of swapping the TURN fallback to Cloudflare, cause at this point falling back to TURN gives me nothing, I can just use HTTPS direct. STUN though (managed via Googles free service) is really impressive, even on my Telstra mobile network in Australia.
-
Mick P (@cimatesrv) reported@Telstra every other service provider I use was able to give my bills for the past 3 years. You on the other hand seem to find rhe request really difficult and can't do it. Why am I not surprised. Absolute embarrassment to the nation.
-
Benji Slater (@bennymcslats) reported@Telstra The area from Greenhill Road, down Unley Road and up to and including Fisher Street, has no data coverage with @telstra This will unfortunately mean we need to change providers. Nice ads about coverage. But fairly false advertising when it doesn’t work, 5 mins from the CBD
-
Hamilton (@ToddJHamilton) reportedAnyone else’s Telstra Movile Data reception off/slow today in Melbourne? Not just me but also my friend. What’s going on and be honest with me… @Telstra
-
Tim (@Trendy_Tim) reported@accent_trace @ktdenise I think I had a minor mental glitch I did the calc using 24 months out of habbit, so yeah it’s more like only 500 a year cheaper, still hard to find an actual benefit to Optus/Telstra’s over priced plans. 10 years ago, you’d get an iPhone and service for $40 a month.
-
Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reportedHey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.
-
Jared (@Jerb2k12) reportedThe worst part about footy season… That god damn Telstra ad
-
Anton Chigurh (@BibasKfir) reportedI wish I had been at the lunch out on by the Ad Agency that sold the latest TV commercial to @Telstra (the stupid cartoon one). 🙄