Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: phone, internet and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 25: Problems at Telstra
Telstra is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (39%)
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Wi-fi (11%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Hobart, Adelaide, Perth, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet | |
| Brisbane |
||
| Brisbane |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝐉𝐞𝐧
(@notheotherjen) reported
Omg Telstra, frustrating the **** out of people since 1975.
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oru
(@0rumara) reported
@DarkViperAU @Telstra Telstra is asssss anyways, **** company as well
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Matt Stedman
(@RealMattStedman) reported
@Telstra It's broken again, 2 days down so far and now the 4G backup has crapped out. Help please!
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Rosalind Galpin
(@rgalpin) reported
@Telstra Hi. Hope you can help. Elderly aunt is visiting UK from Australia. Phone has been stolen and is unlocked. Can anything be done to deactivate phone remotely? Unfortunately she is using a temporary UK PAYG SIM.
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mAtari 1040STfm
(@afoozle) reported
Hey @Telstra what's your plan to deal with phone call spam on your network? It’s getting to the point I’ll have to just block all inbound calls they’re so frequent
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Google it mate! 🙄 💉
(@PaulHenry524) reported
... drag out. We're into day 14 tomorrow of an outage, We have the backup data vis modem SIM, which they top up. Bill relief. But every day or so a brand new merry go round with Telstra help /chat. Blame seems to be batted btwn the 2 orgs. ...
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Matt Stedman
(@RealMattStedman) reported
@Telstra It’s 6330 - there is a reported outage - we are 2 days into our second multi day outage in a few weeks - it was 6 days the other week and it’s not looking much better this time.
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Gareth Hughes
(@garethrhughes) reported
Today I tried to setup my new S22 by transferring my Telstra eSim, didn't work at all. Their support were quite unhelpful. After multiple issues with them over the years I just gave up and moved to optus. That didn't work either. Their support was slightly less terrible
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marinka stacey
(@gstacey) reported
@Cyclops_Trader @Telstra When I moved, I switched from Telstra to Aussie broadband. It’s a hassle but I’ve Never looked back. Telstra was doing my head In.
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Wayne Offer
(@wayne_offer) reported
@RNBreakfast @AlboMP @TWUAus is it not time to review our two major icons of Australian service suppliers #Qantas #telstra and bring them back under some National control. Privatisation toxicity has left customer and national responsibility dormant They are essential services
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Ⓥ𝖒𝖞⁷ 🏳️🌈
(@lilac_kthv) reported
honestly never had issues with Boost, Telstra or even Felix… it’s always been voda ******* fone
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YISH || 黄 奕 翔
(@YishOCE) reported
@Zuper_OCE ye Telstra sucks man
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Creamy
(@Creamy_VR) reported
@DarkViperAU @Telstra Oof Telstra? that a rip, we used to be with telstra but they were never helpful with support and basically told us to f off. So we switched.
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Christian AF ✌🏻
(@SeeBigg) reported
I call it, 'Ode to tech. Restart my modem Once again the net is down God I love @Telstra #Haiku #FirstWorldProblems
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69SUGOI69
(@6Sugoi69) reported
@Creamy_VR @DarkViperAU @Telstra Yh man in a lot of companies they have **** support staff who don't get payed enough
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Oz@silentmajority
(@Ozsilentmajori1) reported
@Telstra I have the modem but it is offline and this is the issue.
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Arskin Fertrubble, #sewerrat (Rattus Uhlmannus)
(@ArskinF) reported
@erfbeeass I suspect you're dealing with a bot, probably programmed to ignore "nuisance" customers. I've had similar with Telstra and Origin. What started out as a polite inquiry rapidly deteriorated when it became clear I was dealing with bots that couldn't help. They no longer respond.
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Grad Cert Kitty
(@coolguy69666) reported
@hazchem Haaaaaahahahaha oh my god. I very long time ago I worked in a Telstra call centre and we had 8 different programs to do customer service and billing with. Clearly they have not only ignored that issue, they have made it WORSE with ****** training
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Kath Angus
(@kathangus) reported
@MsFridayology Take a wheel off your axis, babe, you're about to be going in circles: Council will tell you this is Telstra's problem. Telstra will tell you to report to council. Nothing gets fixed. Repeat.
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Rosalind Galpin
(@rgalpin) reported
@Telstra She just pays for the network, owns the phone outright. She doesn’t have Twitter, can she speak to someone on the phone? I’m with her now.
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Google it mate! 🙄 💉
(@PaulHenry524) reported
Cursèd @telstra. Day 13 sans NBN / internet. Each day or so I go onto Chat and we go through modem power offs, resets. Endless merry go rounds. My guess is a tech visit will be the only solution. But we’re about to head into week 3. The data top ups via the modem sim are …
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IceGecko
(@GeckoIce) reported
@Telstra Was not sold yet, it was two years ago Ryan. Also said the ombudsman told you to back off. I will not jump through hoops for you any more. Keep sending them, I care not, I will never pay it, there is nothing telstra can do about it, and I enjoy posting them. Take care.
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Rylee Downunder AKA Crazy Dog Lady
(@RyleeUSA2022) reported
@bratat22 Loads, 2 the point that Ive considered changing my #. I think whenever u put ur # down on a form other than a kind of official Govt form, companies sell ur info off eg competitions & the like.Telstra flags it as potential spam when it lights up my ph but still bloody annoying AF
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alunsays
(@alunsays) reported
@Telstra is it really necessary to keep customers on the phone When you’ve rung to cancel? Never coming back again..
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Ian Clarke
(@ianclarkeAU) reported
@bratat22 Apparently we are all having very bad Telstra internet service
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TM Muffy
(@MuffyAU) reported
.@Telstra FIX MY WIFI
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Oz@silentmajority
(@Ozsilentmajori1) reported
@Telstra I rang today to compalin about the appointment and either the agent hung up or I was cut-off. No reason, no call back. I can use my mobile Hotspot. But the Telstra modem and connection issue needs to be addressed and how can I be sure I dont waste another day?
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Google it mate! 🙄 💉
(@PaulHenry524) reported
Any telecomms engineers can answer my question? It's been nagging at me. We got internet way back by taking on a Telstra / Foxtel trial in the 90s (old CoAx). We dragged our feet on NBN. But now we've got it, we've had problems that are hard to get fixed; not often, but they ...
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Dyl
(@DMason53) reported
@Telstra Need to speak to someone about connecting an NBN service. It won’t let me call through the app which is meant to be faster and gets priority. Waiting absurd amounts of time on hold.
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Oz@silentmajority
(@Ozsilentmajori1) reported
Four days without Bigpond internet. Telstra tells me to be home between 12-4pm Monday. Friendly reminder follow-up on Sunday to make sure I will be home. 4pm Monday, Telstra advise, sorry, need to change service date to Wednesday between 12-4. Am I angry!!!!!!!