Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (43%)
• Phone (37%)
• Wi-fi (9%)
• E-mail (7%)
• Total Blackout (2%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Sydney, Perth, Melbourne, Sunshine Coast, Penola, Canberra, Bungalow Flat, Dubbo, Arumpo, Hobart, Rockhampton, Cook, and Ceduna.

City	Problem Type	Report Time
Brisbane	Internet	7 hours ago
Adelaide	Phone	9 hours ago
Sydney	Internet	16 hours ago
Perth	Internet	16 hours ago
Adelaide	Phone	17 hours ago
Perth	E-mail	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Abbott (@AgentAbbey) reported 4 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  Cdbrown (@BrowntownBrew) reported 9 minutes ago

  @Feintglow @robb_j_m Or just change providers that actually want to provide a proper service and want happy customers. Rather than Optus, Telstra etc that don't care and know people aren't smart enough to change

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 9 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Robyn (@RobynAMilne) reported 10 minutes ago

  @arbsmichael Howard sold off flogged off Telstra even though he told us only half & then came back for the rest, he wasted the mining boom. Oh, and Howard’s crowning glory was to flog off our gas for a song so we pay exorbitant prices for decades. Howard a major fail even Costello agreed.

• 
  SNOOPREY (@SNOOPREY77) reported 10 minutes ago

  @Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 10 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  Depresso Martini ♥︎♡︎ (@algorithmsayshi) reported 12 minutes ago

  Switched home internet providers cause Telstra were actually insane lmao but now when connected to my AGL wifi it doesn't let me watch any NBA on my NBA app and this message just shows up. I have tried trouble shooting it and I've even ventured onto Reddit for help but nothing works 😩🥴 I literally pay a yearly fee to watch NBA games so not sure why they're cockblocking me! I've turned VPN **** off and on. I can watch when my wifi is off still 😣

• 
  rowey_brolga (@Rowey_brolga) reported 12 minutes ago

  @stationmum101 I would have thought telstra had the good sense to keep their head down about this ,pot,kettle,black

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 15 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Andrew (@andrewrdn463) reported 15 minutes ago

  @JimThom90458694 People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Tony Walton (@TheCyclonesSka) reported 16 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  ichi (@ichimikichiki) reported 17 minutes ago

  @Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.

• 
  rob2511 (@KymRob25112) reported 17 minutes ago

  I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

• 
  This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reported 23 minutes ago

  ai isn't as scary as the blind trust some people have of whatever ai-tainted search result sits at the top of the page. this guy at the telstra shop tried to tell me an 11 digit number starting with 1888 was the boost support number. we don't have phone numbers that long.

• 
  Rory Kilpatrick 🏳️‍🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported 24 minutes ago

  @SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium

• 
  Trev (@Trev__Says) reported 27 minutes ago

  @2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail

• 
  Jordan Wardle (@JordanWardle5) reported 31 minutes ago

  @theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.

• 
  Pat Fenis (@BigStrawDog) reported 36 minutes ago

  @kai_h @algorithmsayshi Thinking either the eero modems have a built in VPN I cannot locate n disable or the router detecting Telstra AND AGL is causing it to not trust our IP. Also unsure why NBA would care if we are in Syd or melb as far as licensing issues as it's the same market. Frustrating.

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 38 minutes ago

  I'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.

• 
  D.J. Grey (@akintowarlock) reported 38 minutes ago

  Dear @telstra? What do you make of this? The fact that apparently you are to be seen as selling a paying customer down the river for not only the last year and half but the next 6+ months as well? Can you believe @TelstraAU did this ? ~ December James Grey.

• 
  Trev (@Trev__Says) reported 40 minutes ago

  @Loud_Lass @DaleH1234 This dead **** sold all the airports, Telstra and the CBA in a once off fire sale to turn a single year surplus for the pin head lib supporters. He and Howard should be in a cell

• 
  SNOOPREY (@SNOOPREY77) reported 40 minutes ago

  @Telstra Right now I’m in the city centre out in the open in a carpark and only 2 bars reception, you have to admit that’s terrible

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 42 minutes ago

  @KensingtonRoyal In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha/Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg!

• 
  Rob Arbon (@arbon_rob93103) reported 43 minutes ago

  @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

• 
  People of Internet (@PeopleOfNet) reported 43 minutes ago

  The real risk isn't SpaceX leaving — it just launched DtD with Telstra in June 2025. The risk is one MNO-satellite tie-up controlling the entire mobile-satellite layer. The fix: use-it-or-lose-it milestones + open access licence terms.

• 
  dee (@poIIygeist) reported 43 minutes ago

  @katsukisparkles the problem is telstra wont let us and we dont wanna switch because they own our phone numbers and it sucks to change numbers on everything

• 
  peter (@rightwingpeter) reported 43 minutes ago

  @Jazzyy_rosee I never get past the Telstra AI answering robot , it drives me totally insane , I don’t wait anymore , directly complain on their website , they have a form , get your response in a day or so , otherwise you spend hours on the phone , then to totally piss you off try the NAB

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 48 minutes ago

  @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

• 
  MercurialJester (ジェスタ)🌡| PNGTuber ✊ 🇵🇸🍉🇱🇧✊ (@MercJestr) reported 52 minutes ago

  The insult is that Telstra is also upping my plan cost by $10 a month so they are simultaneously telling me I'm a risk, but also to go **** myself and pay it anyway.

• 
  Steve Williams (@therandomswill) reported 53 minutes ago

  @Telstra Thanks Febey. Sadly still not working. It’s a simple fix, not sure why it hasn’t been done after five days.