Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Newcastle, Ballarat, Sydney, Dubbo, Brisbane, Sunshine Coast, Perth, Melbourne, Adelaide, Canberra, Maleny, Nowra, Bunbury, Gold Coast, and Wasleys.

City	Problem Type	Report Time
Newcastle	Phone	10 hours ago
Ballarat	Internet	1 day ago
Sydney	Internet	1 day ago
Sydney	Internet	2 days ago
Dubbo	Internet	2 days ago
Brisbane	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lyn (@lyng62) reported 53 seconds ago

  Ring ring (random mobile number) “Hello is that Lynette? It’s Steven from Telstra to discuss your internet connection” Me: “Well that’s bullshit Steven, I’m not with Telstra. Take your scam and **** off arsehole” Was gone very fast. Bunch of c**nts.

• 
  Paul Morris (@thefireman08) reported 2 minutes ago

  @craigspeculator @Foxtel Telstra aren’t much better. My mum had a mobile plan with them and hardly used. Something they could see from the monthly bills. In care because of dementia they insisted she would have to ring to cancel the plan.

• 
  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 4 minutes ago

  @howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.

• 
  Mo Syed (@msyed_) reported 4 minutes ago

  What's happening in my beautiful land down under? 1/10 CBA just dropped a record $10.98B profit, but mortgage demand is down 17%. Telstra is buying back $1B of its own stock while cutting 1,200 jobs. And the global AI compute backlog just blew past $104 billion. Here is what actually moved markets this week 🧵👇 2/10 First, the big picture: US inflation cooled to 3.4%, sending the S&P 500 to another record close above 7,798. Back home, the RBA held the cash rate steady at 4.35% for the fourth meeting in a row. Markets got the inflation numbers they wanted. Local reporting season, however, told a much more complicated story. 3/10 Commonwealth Bank delivered a massive $10.98 billion cash profit, with a full-year dividend of $5.05 per share. On paper, it looks like business as usual for Australia’s biggest lender. Under the hood, the pipeline tells a very different story. 4/10 CBA CEO Matt Comyn revealed mortgage applications dropped roughly 17% following the May federal budget tax changes on property investors. Investor lending took the hardest hit. As a result, CBA quietly trimmed its FY27 mortgage credit growth guidance down to 4-5%. The headline profit belongs to the past year. The slowdown belongs to the next one. 5/10 Telstra delivered $2.41B in net profit, lifted its dividend by 10.5%, and announced a fresh $1B share buyback. Yet its shares dropped around 4 to 5%. Why? Top-line revenue growth was soft. The strong bottom line relied heavily on cost-cutting, including 1,200 job cuts across the year. Investors want real growth, not just financial engineering. 6/10 The global AI compute crunch is getting wilder. Neocloud provider Nebius saw Q2 revenue rocket 454% to $582M, flipping from a loss to $236M in adjusted EBITDA. CoreWeave doubled its revenue to $2.6B and raised full-year guidance to over $12.4B. Its near-term GPU capacity is completely sold out with an eye-watering $104B backlog. 7/10 On the ASX, money quietly rotated out of miners and into healthcare heavyweights. CSL, Pro Medicus, ResMed, and Cochlear all caught a bid in a single session. With commodity prices wobbling, fund managers are ditching cyclical resources and hunting for steady, reliable earnings. 8/10 Rubbish turned into gold this week. Cleanaway Waste Management surged 15% after global private equity giant EQT dropped a $9.4 billion takeover bid at $3.13 a share. That is a 32% premium. Cleanaway’s board opened the books for a nine-week due diligence period and plans to recommend the deal if it locks in. 9/10 The takeaway: Bank profits are riding high on yesterday’s loans, but higher rates and tax changes are biting the lending pipeline. Meanwhile, Big Tech and infrastructure players are pouring billions into compute capacity that is already sold out years in advance. The divide between traditional lending and the compute economy is widening fast.

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 8 minutes ago

  Unacceptable Telstra and disgraceful. Calls attempted did not go thru. Bad. Another altage?

• 
  Misinformation Fact Checker. (@MisinfoFact) reported 10 minutes ago

  @MChandlerMather Telstra having a monopoly over telecommunications made the service more expensive.

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 11 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 14 minutes ago

  @simianlines i used to be with vodafone but now i’m on telstra wholesale network so what ******* gives

• 
  🐭 Clay Ross (@duexfoiscross) reported 14 minutes ago

  @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

• 
  Kevin Chen (@Defiantclient2) reported 16 minutes ago

  @TheodorusAtheos @Telstra @Starlink Have you seen anything that indicates signal strength for AST? I imagine it's in the range of -90 to -100 dBm, or better.

• 
  stephen (@johnsy123aus) reported 19 minutes ago

  Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

• 
  Les H 🇦🇺 🏌🏻‍♂️ (@leshyne) reported 21 minutes ago

  Telstra notified local residents on the 18th that there will be a six day disruption to service from the 17th! Good one @Telstra No 4G or internet during the day for six days. SOS only.

• 
  Howard (@howardw46) reported 22 minutes ago

  @maccaburbsvoice @Telstra This was about Telstra service ie phone connectivity!

• 
  Stu (@StuartFromAus) reported 23 minutes ago

  @dan_const @AFL @Telstra William dropped off towards the end if the season. Also had one of his worst games in a rare prime time game in Vic, I knew it was done after that.

• 
  Humanitarianella (@BecauseImElle) reported 24 minutes ago

  @myGovau Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 28 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  justin bandy (@justinbandy13) reported 28 minutes ago

  @daisymay4263 I can see one of Telstra towers in my town out my window...and reception is **** house... Telstra and their never ending rising rates with crap deals,...hope you enjoy your 7million,..ffffn useless

• 
  Di Downunder (@DFactualists) reported 29 minutes ago

  F'ing @Telstra on an inportant call get disconnected! Message comes up 'not registered on network' ********.

• 
  Dane Trethowan (@grtdane) reported 30 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

• 
  Meg Coffey (@TexanMeg) reported 30 minutes ago

  Why is @Telstra so bad?! How do we allow this company to continue like this? The app has been broken for weeks. I can’t get help bc their tech doesn’t even work properly to verify who I am. Now I can’t make calls or text. Furious.

• 
  Aisha (@oops_aisha) reported 31 minutes ago

  @AshConnell @marka_eth That would be some kind of technical error unfortunately. You’re supposed to get thru to a Telstra operator first who asks you fire, amb, or police and then they transfer and stay on the line till u make contact w the appropriate emergency call taker

• 
  Johnny (@JohnnyLydon) reported 33 minutes ago

  It’s $250k for 27 years as an mp including 7 years as deputy premier and premier less than half the increase of the Telstra CEO’s $6m annual pay packet. You and the idiot Murphy should just get stuffed.

• 
  Ray (@rayethesis) reported 34 minutes ago

  This chart puts Starlink’s scale into perspective. At roughly $11.4B in annualized revenue, Starlink is already approaching the revenue scale of established telecom giants such as Singtel and sits in the same neighborhood as Telstra. That is remarkable considering Starlink is a relatively young satellite broadband network competing against companies that have spent decades building terrestrial infrastructure, spectrum portfolios, and massive subscriber bases. The important signal here is not just the absolute revenue, but how quickly Starlink has reached a level that takes traditional telecom companies decades to build. However, the comparison also exposes the problem. Telecom is a huge business, but it is not necessarily a high-growth business. Companies like China Mobile, Verizon, Deutsche Telekom, AT&T and NTT generate tens or even hundreds of billions in annual revenue, yet the market typically assigns them much lower growth expectations because connectivity eventually becomes a mature utility. Starlink has a better growth profile today because it is still penetrating underserved markets, adding capacity, expanding internationally, and converting new customers. But as the revenue base moves from $10B toward $20B, $30B and beyond, the question becomes whether Starlink can maintain venture-like growth rates while operating inside what is ultimately a telecom market. The bullish argument is that Starlink is not exactly a traditional telecom company. Its satellite constellation gives SpaceX a global distribution network that terrestrial operators struggle to replicate, particularly in rural areas, developing markets, maritime, aviation and other difficult-to-connect environments. There is also optionality around direct-to-device connectivity, enterprise services, government contracts and potentially other satellite applications. If those businesses become meaningful revenue streams, Starlink could evolve from simply being "satellite internet" into a broader space infrastructure platform. That would justify a much more aggressive valuation than simply capitalizing Starlink like another telecom operator. But this is where I think investors need to be careful with the SpaceX hype. A $11.4B revenue run-rate sounds enormous, but revenue alone does not determine the quality of the business. Starlink requires enormous capital expenditure to deploy and replenish satellites, ground infrastructure and user terminals, while bandwidth economics and competition will determine how much of that revenue eventually becomes free cash flow. The really interesting question is not whether Starlink can reach $20B or $30B in revenue. It is whether SpaceX can continue compounding revenue rapidly without Starlink becoming just another giant, capital-intensive telecom business. My take: SpaceX is incredibly cool, and Starlink reaching ~$11.4B of annual revenue is genuinely impressive. But if the main growth engine for the SpaceX story is ultimately just telecom, I'm much less excited. A bigger Starlink is great, but a bigger telecom company alone does not create an extraordinary valuation. The real upside comes if Starlink becomes the cash-flow engine that funds a much larger SpaceX ecosystem: launch, defense, direct-to-device, satellite infrastructure and eventually entirely new space-based businesses. Starlink is impressive but starlink alone is not enough. $SPCX

• 
  Roller D (@RollerD3) reported 36 minutes ago

  "Something went wrong" @Telstra The biggest POS company in Australia. Its Mind boggling how **** the sim card activation process it. ******* useless.

• 
  Ghost Editor (@GofGovernance) reported 45 minutes ago

  @teyc @BenCarrollMP By the way, I lived in Canberra back when Telstra was fat, comfortable and painfully slow to adapt. While the rest of the world was investing in ADSL, cable, fibre and other technologies to keep pace with the rapidly evolving internet, Telstra seemed remarkably content with the old model and the outrageous margins it could extract from telephone calls. Eventually, the writing was on the wall and technology forced the issue. Had Telstra remained a complacent, publicly managed monopoly, there’s every chance we’d still be listening to the soothing tones of a dial-up modem while waiting for a webpage to load. You have a lot to learn... son!

• 
  ChinoAleman (@chinoalemano) reported 48 minutes ago

  JUST IN: $SHAZ just hired the executive who ran Telstra Enterprise as its new COO. David Burns: 35+ years across Telstra and IBM, most recently leading Telstra's entire Australian B2B and international portfolio. His mandate, per the release: own the journey "from customer order to live operational capacity". Co-founder Andrew Leece moves to a dedicated Strategic Partnerships role, founder-level care for the biggest relationships. Read the pattern, not just the hire: new CFO in July. New Chief Legal Officer in July. Now a heavyweight COO in August. Fourth senior addition in five weeks. A company with $8.8B in contracts and 212MW to deliver isn't hiring to SELL anymore. It's hiring to DELIVER. The bottleneck moved, and management is staffing the bottleneck. The honest line: executive hires are capacity, not revenue. The proof stays where it always was: deployments accepted, escrows released, rent flowing. But you don't poach the Telstra Enterprise boss to run a small book. I'm long $SHAZ. NFA. DYOR.

• 
  Rohanc (@rohancct) reported 52 minutes ago

  Forget the Telstra outage, there should be a senate investigation into AFL Tables being down for hours.

• 
  Aussie Shazza (@shazzadut) reported 53 minutes ago

  The sponsors of The Swans need to withdraw their support, not just mumble platitudes about how terrible and serious it is. @Telstra and @QBE . Note that the players apologised to almost everyone in the world EXCEPT the women they assaulted. Speaks volumes.

• 
  Jaraparilla 🇾🇪 🇵🇸 🇱🇧 (@jaraparilla) reported 54 minutes ago

  @IRanalyst I am 61 years old and I worked for a lot of big business corporations including IBM, British Telecom and Telstra. The ethos was always the same. No concern for morality, total focus on shareholder gains. Why I never became a manager.

• 
  Frank (@Frank93688755) reported 60 minutes ago

  This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?