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Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Adelaide, Melbourne, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

CityProblem TypeReport Time
Perth Phone 1 hour ago
Brisbane Phone 1 hour ago
Perth Internet 2 hours ago
Sydney Internet 2 hours ago
Brisbane Phone 3 hours ago
Sydney Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • alex4pt
    ☠️📺💿💾🕹️☠️ (@alex4pt) reported

    @Telstra i wore the book muncher costume in front of bikies in st kilda for you give me the damn coaster

  • m_a_n_u______
    Manu Herold 🐭 (@m_a_n_u______) reported

    Telstra has the worst customer service I’ve ever seen. They bully their customers, lie, and deliberately downgrade customers’ internet connection.

  • TUPPERWAVEMUSIC
    Tupperwave (@TUPPERWAVEMUSIC) reported from Brisbane, Queensland

    @Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

  • PurposePreston
    phil preston 🌿 (@PurposePreston) reported

    @Telstra I spoke to someone in yr call centre (have a case #) who advised me to go to the store. In the end I paid a mall operator $140 to fix, it was going to takes hours and days that I didn’t have otherwise. Happy to invoice you.

  • markus_misins
    Markus Misins (@markus_misins) reported

    @Telstra Hi How do I change my upfront sim only plan? Do I have to contact customer service or can I do it self service?

  • chubacker
    Lee Maynard (@chubacker) reported

    @Telstra my son has been trying for a week to sort this out. this is a new business that has no internet because you and nbn can't get your act together. I wish someone would tell AP how bad things are so he can stop thinking he is doing a great job for his 140k a week.

  • PaudebaireFarms
    Paul D. Patti (@PaudebaireFarms) reported

    So sad to be getting SPÀM phone calls from phone numbers linked to the flood regions in NSW. Tamworth and Lismore people don’t deserve to have their reputation sullied. TELSTRA Security please fix?

  • GV13732933
    GV (@GV13732933) reported

    @Telstra your network has to be the worst in the world - stop claiming the best because it’s **** on a global standard

  • nimbi_
    Nimbi (@nimbi_) reported

    @Optus can go **** themselves, worst wifi provider i’ve ever had. literal dogshit service and servers go down for no god damn reason so i can’t use my wifi. **** off, going to telstra u piece of **** company

  • brettbestaus
    Brett Best (@brettbestaus) reported

    @Telstra has to have the worst support in the world, so much for "Gold Member Support", absolutely useless. Trying to justify that receiving half the NBN speed I pay for is okay because I can still watch youtube 🙃

  • chubacker
    Lee Maynard (@chubacker) reported

    @Telstra wtf are you going to do. absolutely nothing asvusual . call me on 0488368476 if you want to discuss but I doubt you wil.

  • BillyZigouras
    Billy Zig (@BillyZigouras) reported

    @Omnicentrist One of my friends in Adelaide actually ran that service for Telecom Australia and Telstra for many years. Back in the 90s, he was getting approx $10K a month - but then Telstra pulled the contract and decided to run it in-house.

  • JohnPerkins2011
    John Perkins (@JohnPerkins2011) reported

    @yhartman1 Telstra has the most appalling customer service, it is a severely dysfunctional organisation.

  • 666huntuBrian
    Rambo Freeman. (@666huntuBrian) reported

    The problem with Telstra is they have got to big for their boots and imo don't give a ratz for the average Joe Blow. So I say to bad and too late telstra.

  • nagitashinjiro
    Nagita|凪田🍀SARIEL🤍 (@nagitashinjiro) reported

    Every TWO ******* MINUTES TELSTRA IF YOURE HEARING ME YOUVE GOT A SMALL **** AND ****** SERVICE

  • PurposePreston
    phil preston 🌿 (@PurposePreston) reported

    @Telstra To be clear, I didn’t renew stay connected for the replacement phone, however this is an Apple faulty device issue that you guys should have owned

  • brettbestaus
    Brett Best (@brettbestaus) reported

    @Telstra I've already spent approximately 4hrs talking in the Telstra app and had my connection monitored for approx 48hrs. For some reason the agent is refusing to raise a fault with NBN but admits a problem does exist. Lots of false promises thrown in as usual.

  • _TimMcMahon
    Tim McMahon (@_TimMcMahon) reported

    Need an outage for the outage page @Telstra

  • lyuzashi
    Ben Patterson (@lyuzashi) reported from Perisher Valley, New South Wales

    Umm just tried to sign in to My Telstra app on a flakey connection. Asked me to choose 2FA from number or email then immediately said “locked for too many attempts” Signed me in anyway, full account control, no 2FA verified Sent me an email to warn of my “failed” sign in attempt

  • Boomerang1959
    Boomerang 1 (@Boomerang1959) reported

    @Telstra Do you have a phone contact service for elderly clients in Australia? My elderly friend is having trouble with her account, and can't understand the Indian operator (who hung up on her, BTW)

  • DjTraVicK
    XxTraVicKxX (@DjTraVicK) reported

    So my net just died and @Telstra are being really annoying with their protocols even though the owner of the acc is my mother and I handled our internet issues last time… to which I’m 99% sure I was made authority to change things on the acc, but turns out I’m not…. Great times

  • BradyMcArdle
    Brady McArdle (@BradyMcArdle) reported

    @PacificPonies @Optus @Telstra Panels better to deal with than Telstra. Will never go back. 👍

  • sirmrfabio
    Fabio (@sirmrfabio) reported

    @Telstra Do you have by change an email or a working way to provide support for who is not able to create an account for it is number? I always charged using links from your SMSs, next time I will create the account in the shop. If still with Telstra.

  • manaz_d
    Robert Hudson (@manaz_d) reported

    @nazzer @max_au @Telstra Initially, I thought so. But the same company, emailing and SMSing me at literally the same time, with a survey extremely topical for a recent account event, and searches for them seemingly indicate it may be legit. Stupid, but legit.

  • lukeacl
    Luke 🏳️‍🌈✈️ (@lukeacl) reported

    @timothy_89 @Mardukian @VinLew Since when? When I worked at Telstra they’d never change them. There’s no need to, and they’d have to update the signage on the box every time. I don’t see the big T doing anything like that. Costs too much.

  • Boomerang1959
    Boomerang 1 (@Boomerang1959) reported

    @Telstra Also, it makes it difficult for elderly people to sort out problems if they have to go to a Telstra Shop in person, and/or there is no dedicated Telstra contact for elderly. My friend is in danger of account suspension, but had nowhere to turn.

  • ashulz
    ashul (@ashulz) reported

    Anyone else losing the occasional internet connectivity on the Telstra 5G network when switching mobile towers? I've had to reset my connection manually 4 times in the last two weeks. Showing connected to a tower but no internet. Wonder if it's my phone.

  • sineadtaylor
    Sinéad Taylor (@sineadtaylor) reported

    Having a tremendous amount of fun following Rosie Waterland's advice for scam callers. Recently described in detail an internet problem to someone from "Telstra" Caller: "uh you should probably speak to your internet provider" Me (crying): "But that's you? You're Telstra!"

  • m_a_n_u______
    Manu Herold 🐭 (@m_a_n_u______) reported

    @Telstra I am looking into other options. Optus offered to upgrade my connection via NBN while your service team lied to me and bullied me.

  • JMMerryt
    MerryJay (@JMMerryt) reported

    @Telstra Nope. I spoke to someone from NBN and he said the letter we got sent just now was void, as the issue needed to be dealt with in 2020. I wasted two hours on this.