Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Nowra, Sydney, Melbourne, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, Gympie, and Darwin.

City	Problem Type	Report Time
Brisbane	Wi-fi	3 hours ago
Perth	Phone	6 hours ago
Perth	Internet	12 hours ago
Perth	Phone	14 hours ago
Brisbane	Phone	2 days ago
Perth	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meg Coffey (@TexanMeg) reported 8 minutes ago

  Why is @Telstra so bad?! How do we allow this company to continue like this? The app has been broken for weeks. I can’t get help bc their tech doesn’t even work properly to verify who I am. Now I can’t make calls or text. Furious.

• 
  afraid_au (@afraid_au) reported 9 minutes ago

  @LmDread @tarkov Telstra appears to have stabilised for Sydney. Which servers are you having issues with, and which ISP are you with?

• 
  afraid_au (@afraid_au) reported 11 minutes ago

  @AirsKeaton Nothing yet, I've tried contacting Telstra but because I'm not a Telstra customer they won't even talk to me.

• 
  Lyall Mercer (@Lyall_Mercer) reported 15 minutes ago

  @Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.

• 
  ROBOFÈLLA (@AlexNz79) reported 15 minutes ago

  @BrentHodgson @TISM_Root Telstra offered an alternative 5G network to replace the aging copper network that mirrors system used overseas, with much higher speeds and reliability and the government decided to build there own assets, using leased Telstra floorspace & Paid Telstra to upgrade its exchanges.

• 
  Big Dazz (@DBureges) reported 17 minutes ago

  @AFL @Telstra Did they just breed another Heeney wtf

• 
  🐭 Clay Ross (@duexfoiscross) reported 18 minutes ago

  @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

• 
  Kråke (@Kroke14) reported 18 minutes ago

  @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

• 
  NewsTongue (@NewsTongueX) reported 18 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 19 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  Robert Wilson (@RobertW51136192) reported 19 minutes ago

  @Snoman_here @Democracy_Duck @BrentHodgson Doesn’t change the fact we would have been significantly better off keeping the gold. Also selling Telstra, without breaking it up first, was terrible for those of us outside the major cities. But credit where it’s due, Howard/Costello did pay down the debt.

• 
  Mark Moran (@72mcm) reported 21 minutes ago

  @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

• 
  Kmac (@check307) reported 23 minutes ago

  To that miserable ***** that is CEO for Telstra who is helping rip off Australians wth price increase for no service . No one answers the phones for complaints. I pray this ***** suffers severe financial problems and experiences what struggling Australian families are suffering

• 
  Deeeezy (@Deeeeeezzy) reported 24 minutes ago

  I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

• 
  Violence is a construct (@wokeupviolent) reported 29 minutes ago

  [DOW JONES NEWSWIRES] Telstra Says Outage Caused by Lack of Focus on Network Timing — Update @Focustheband

• 
  elyce-jade (@elycejade) reported 33 minutes ago

  @Telstra Fix your goddamn mf ****

• 
  Di Downunder (@DFactualists) reported 37 minutes ago

  F'ing @Telstra on an inportant call get disconnected! Message comes up 'not registered on network' ********.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 38 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 39 minutes ago

  if you’re considering a mobile/internet service provider, stay away from @Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  Di Downunder (@DFactualists) reported 42 minutes ago

  F'ing @Telstra bill not due sends 50 reminders. I get the worst service & pay good money!!

• 
  GibberishCapital (@GibberCapital) reported 47 minutes ago

  @ellensandell The data centres are built by Australian companies you utter imbecile. Do you have problem with data centres built by Goodman? NextDC? Used by Telstra? Optus? Vodafone? How are you such a ******* simpleton?

• 
  Frank (@Frank93688755) reported 47 minutes ago

  This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?

• 
  Brett Cousins (@BrettWCousins) reported 49 minutes ago

  Boarded the Spirit of Tasmania Monday. Departed 6.45pm. Surging deep into the blackened waters of Bass Strait about 8.45, I lost the @Telstra network. It bravely held for 2 hours of glorious sea going connectivity. So why can’t I get a bloody #Telstra signal in #Elwood?!!

• 
  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 52 minutes ago

  @howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.

• 
  Paradoxa (@Paradoxa18) reported 56 minutes ago

  @Telstra AI or human? There are known outages only restored the other day now out again Getting a credit for it so you know it's real Reported via outage page Monday night neighbour reported too Your reply facile & unhelpful

• 
  abagrund (@abagrund) reported 57 minutes ago

  @Buttermarg2 @EVERALDATLARGE At least when Telstra sucks **** now I don't have to pay for it.

• 
  justin bandy (@justinbandy13) reported 1 hour ago

  @daisymay4263 I can see one of Telstra towers in my town out my window...and reception is **** house... Telstra and their never ending rising rates with crap deals,...hope you enjoy your 7million,..ffffn useless

• 
  DemocracyIsDead (@STIIBTWTCFMYCGA) reported 1 hour ago

  @TopherField One of our clients had an existing telstra router just wanted an NBN connection. 2 weeks. $110 per month. I got her to contact starlink. 5 days later delivered and installed. $75 per month. Get your act together telstra. Can't be so slow anymore. There are choices.

• 
  Pete Rule (@PeterRule841618) reported 1 hour ago

  @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

• 
  Mat (@Phantomwolf319) reported 1 hour ago

  @slinkjej @25YearsAgoLive Eh. Other than that. I don’t think Howard has much of a chance much longer. He’s getting WAY too long in the tooth for me since the Telstra sale which was stupid. Here’s hoping this isn’t a repeating incident no less