Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Kingaroy, Sydney, Perth, Brisbane, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Adelaide |
||
| Kingaroy |
Internet | |
| Sydney |
Wi-fi | |
| Perth |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cryptxx
(@Cryptxx09) reported
@S0mEGuYY69 For the entirety of last night I was fluctuating between 1 and 0 bars of wifi, wtf is goin on with telstra
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Keith
(@GosuKeith) reported
@Telstra The issue has been resolved nevermind!
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Michael / Blacktown Lad
(@Blacktown_Lad) reported
@Telstra It's not bad
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Mark Donnell
(@trck71) reported
@Telstra you continue to provide such terrible service for customers who use the technology that you want us to use. Use the app that is the best.... best at being useless for help
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cat
(@heathledgcrs) reported
telstra support is the most useless thing ever
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Ross F
(@rossflock) reported
@Telstra your service is abysmal, sent DM if you want to rectify this
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Kim Maurits
(@KimMaurits) reported
@Telstra Thank you. I was speaking to renee on the secure messaging but she never got back to me and I can’t connect to it any more. After 5 days & 8 calls I’m too tired to do anything but wait for a modem to arrive. Just about used up all my mobile data. Cheers
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George S Basin
(@georgesbasin) reported
@Telstra Your 24x7 Twitter account offering assistance is an absolute joke and goes nowhere toward replacing the 24x7 Repairs and Faults telephone service.
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cat
(@heathledgcrs) reported
no telstra in general actually is the worst
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Grem
(@AustGr3m) reported
from
Sydney, State of New South Wales
At this point @Telstra I'm about one more useless support reply away from lodging a TIO complaint. Multiple NBN drop outs per day for a month, and support won't even book a technician, only 'watch for dropouts' Same issue every few years yet can't book a tech this time...
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Fiona patton_emerging 🐀😈
(@FionaPatton10) reported
My landline and home internet are down because my NBN has crashed YET AGAIN and TELSTRA send me a text to say I've used 71% of my mobile call allowance and I'm running out of mobile data 😡 @Telstra
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Frawd Digger
(@scibat069) reported
@Telstra my home WiFi has suddenly started blocking Twitter (even when parental controls are off)...please help
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John lawrance
(@Johnlawrance13) reported
No internet service in Monbulk Nothing said on outage from telstra like they tell the public nothing thanks
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Paradoxa
(@Paradoxa18) reported
@Telstra Fault's known, fixed by "May 18". But you said "fixed" over & over & over last year. It wasn't. Landline would work, then not. How hard is it? An essential service. I keep paying. Still no home net: you haven't sent the dongle. Over a year. Don't send link, phone number please
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jeni lee-chow
(@jenilee10) reported
As usual, Telstra is playing around with me! Got more phone calls from the Scammers who lifted money out of my bank account BUT WHAT IS MOST ANNOYING IS THAT I HAVE NOT HAD MY MOBILE PHONE SERVICE OR MY LANDLINE SERVICE AND I AM ON A MEDICAL DISABILITY -
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Allana Mason
(@MissLaniz) reported
Can this god damn clock please be sorted. Like SURELY that’s the simplest part of the broadcast right?@SuperNetball @Telstra #whoeverthehellisincharge
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Derek Myers
(@WhatNowDerek) reported
from
Melbourne, State of Victoria
Hey @AFL , you wanna see the slow death of footy? Make it so Saturday arvo has horse racing on the tv instead of football, have Telstra remove it from their service and suddenly a generation of kids grow up without even seeing it. Unbelievably shortsighted.
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Funnyhop
(@funnyhop1) reported
apex sbmm really having fun putting me with stacking rolla degens telstra support n optus support or some **** actual terrible players idk how they ever reached MASTERS you arent having fun go outside or something
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jeni lee-chow
(@jenilee10) reported
I HAVE NO TELEPHONE SERVICE AND I AM IN CONTINUING NEED OF DOCTORS, HOSPITALS - DAMN YOU TELSTRA - YOU ALLOW SCAMMERS IN AND THEN I HAVE NO SERVICE
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Leroy
(@youstupidbeaver) reported
@VodafoneAU Dunno if a 20 year loyal customer should have to stand in a store for over an hour while they transfer business to consumer, only to be told another 30 minutes of my weekend? No thanks. Don't care about my loyalty, I don't care about it anymore either. Hi @Telstra
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Ben Dechrai
(@bendechrai) reported
Every time I try @Telstra again, I'm let down. Here's to a week on the road with a broken mobile hotspot 🙄 Considering they're the "business choice", there's a reason I've been a @VodafoneAU business customer for over a decade or so.
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Keith
(@GosuKeith) reported
@Telstra hello i have troubleshooted it and it says there is no connection issues but i checked the speed and its still the same.
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🌸♱Alice♱🌸
(@moimikoto) reported
Literally was on the phone with Telstra for 3 hours last night to help me create a Telstra ID / help me log in and ended up not even getting that done :) Honestly thinking about just switching to AGL or something for home internet.
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I cannot sleep, I cannot dream tonight.
(@SammyOverAndOut) reported
@Gameoverluke But we also think it might be our Telstra modem because Telstra modems are ******* **** and so are Telstra. They sent us a new one and it still has issues lmao.
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Paul Snedden
(@paulsnedden) reported
@Telstra It really shouldn't be this difficult for a customer. It definitely shouldn't take this long, nor end up with the customer teaching you. Very poor service.
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Mel
(@Its_Me_Mel_) reported
@Telstra It is still a mystery but was working fine once I plugged it all back in & changed the batteries in the remote.. Not sure if it was the batteries that were causing problem as I tried turning IQ box off at the box & it still turn on again 5 seconds later. But all good now.
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방성민
(@smcorea) reported
@Telstra Billing service and is for mobile service
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Danny Russell
(@nonshedders) reported
Hello @Telstra. I’ve spent all morning in contact with your “support” people via the MyTelstra app, and its going nowhere. All I want to do is turn off voicemail. Would you please DM me some information about how to achieve that simple objective?
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Rhonda Dorman
(@rdaoptom) reported
@Telstra A friend of mine who is very non tech savvy has bigpond broadband mobile 4G dongle. Very slow for 3 days. No satisfaction from telstra support. She lives in Lymington Tasmania. Can you help please
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Linda Connolly
(@LindaConno) reported
@Telstra you have no idea how much I hate you right now. Take your Kayo and shove it up your outage