Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Dublin, Melbourne, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong, Hobart, Albany, Canberra and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Internet | |
| Perth |
Phone | |
| Perth |
Phone | |
| Sydney |
Phone | |
| Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Blerchie
(@blerchie) reported
@Telstra Needing your help because I’m at my wits end. Apparently I don’t exist on Telstra’s records although I get a bill every month for my mobile device. Although I exist in the Telstra land that time forgot (Siebel System), I don’t in the current world (Console System).
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Hermann
(@HermannVespa) reported
@Telstra Wouldn’t be hard for @Telstra to credit affected accounts, of course the onus will end up with the client to chase it up. Furthermore, I’m sure that the credit will come nowhere near close to compensating for actual losses from being without service for a week.
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Chris Dellavedova
(@cdella19) reported
@JacksonByrnes @Telstra Ring up and cancel your service, not only will they not actually cancel it they will ask a million questions as to why you want to cancel it, then suggest talking to a tech to resolve the issues…all of which has been done over the past 18 months, then not actually cancel it 1/2
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Blerchie
(@blerchie) reported
Someone tried to fix the issue in October by cancelling the cancelled account but it hasn’t done anything. I have case numbers and customer account numbers and I just want someone at Telstra to fix this issue I’ve been struggling with for over a year with.
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Simon Jackson
(@Cowboy_2526) reported
@Telstra your nbn is down in 4212 and nothing on your website
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Hermann
(@HermannVespa) reported
@Telstra Yes it is. When should I expect the billing team to compensate me for the week of outage on my mobile and home 5g broadband?
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Blerchie
(@blerchie) reported
@Telstra That’s because it was cancelled, however it’s still active from a billing side as my post paid account is attached to it. It’s still showing up under the My Telstra app. This is the answer I always seem to get but it never gets resolved properly. Best to send me a DM.
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Seb Toombs 🇦🇺👋
(@baffledbasti) reported
@developerjack @Ausgrid There at least used to be a service that Telstra offered where vendors could send an SMS to anyone who had been on selected cell towers within a time window. Usually only for service providers (power, water). Could be something like that?
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Alexander Scott
(@Alexand50862120) reported
@Telstra I get that and appreciate that but it’s been 2.5 hours and the problem isn’t solved. All I’m asking for is a technician to come out and connect two wires
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Alexander Scott
(@Alexand50862120) reported
@Telstra this isnt a remotely adequate level of service
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Trent Anderson
(@TrentAn94382106) reported
@Telstra Pointless, as I said it’s network wide.
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Barbara Cassidy
(@barbpar) reported
@Telstra It was fixed by 8 pm this evening - without the need for anyone to make an appointment to visit my apartment. It isn't easy to report an outage, but when customers do, it would be less offensive if Telstra just took some notice instead of making out I am an idiot telling lies.
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Barbara Cassidy
(@barbpar) reported
So damn annoying when you want to report a service outage in the area and Telstra doesn't believe you that there is a service outage in the area.
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Judith James
(@judithajames11) reported
@Telstra trying to sort problems with mobile Telstra. Thought only me but just saw someone else on FB with same problems. First it was home wifi always going to backup now this. ??
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Chris Dellavedova
(@cdella19) reported
@JacksonByrnes @Telstra 2/2 and continue to send bills, 5 times I’ve tried to cancel it and hasn’t been done yet, today I get a letter in the mail ‘FINAL NOTICE, if your outstanding bill is not paid you service will be suspended’. Halle-fu**ing-lujah about time!!
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diamond geezer
(@VB_tins) reported
@clothedvillainy Pick up the telephone this instant and change providers. Life is far, far too short for this aggro. I've been with TeleChoice (uses the Telstra network) for yonks and they're great. 28 buckaroos for 28GB with data banking feels like the sweet spot.
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Narayansmate
(@narayansmate) reported
@Telstra I have to say, following emails with Telstra since September for a change of ownership, & we're still going with it and constantly get people whose English language skills are poor to say the least, is an epic fail for outsourcing & an advertisement to try elsewhere, imo
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Julie Trell 🌈
(@julietrell) reported
from
Sydney, State of New South Wales
Hey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in
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Alan Beirne
(@alwardeirne) reported
@deeplongstop @Telstra We can't solve that issue but here is a black friday deal.
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Blerchie
(@blerchie) reported
@Telstra Well first of all I apparently don’t exist in Telstra’s records even though I have a CAC number for both accounts. The Telstra app is unusable and calling customer service is always an hour or two of fun.
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Alexander Scott
(@Alexand50862120) reported
Telstra really needs to improve their customer service centre, it’s been 90 minutes and counting, and I’m still going through troubleshooting steps for the modem despite repeated mentions the wiring to the house being the issue
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Judith James
(@judithajames11) reported
@Telstra No but others now on FB have attested to problems. Last night suggestion was reset my phone . Luckily I ignored that advice from Telstra. No mention made of outage. Now however a message just arrived about an outage. Prob across all Newcastle area?
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Ange Logan-Bell
(@Celebchaser) reported
Telstra mobile network issues anyone? #sydney
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Kyle L
(@KyleJL7) reported
@Telstra You have the number, you can look into whatever you want, if you want a laugh read the live chat where I asked what I should do when this exact thing happened, won't be holding my breath for any actual help though
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Alexander Scott
(@Alexand50862120) reported
@Telstra Well it’s been 2 hours and I’m being told my connection is working perfectly even though it’s down and I’ve seen the cabling that is not connected so there is no way for me to even have a working internet connection
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Trent Anderson
(@TrentAn94382106) reported
@Telstra @PipCrook It’s network wide, (country areas anyway) constantly swapping from 3 to 4G, bugger all signal on either. Less than a km from tower getting 3G. We are stuffed when they turn that off.
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Michael Cooper
(@mchlcpr) reported
@UnitedEnergyAU Have received texts from Telstra and Foxtel regarding service disruption due to planned power outage in my area (3189/3204) tomorrow. No information at all available from United Energy. What is happening please?
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Genna Lesmond
(@just_gen) reported
@sunriseon7 is there an alternative way to enter Cash Cow, now Telstra won’t allow its customer to send Premium SMS?
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Charles
(@CharlesDuBourg) reported
Has anyone had much success using Wi-Fi calling with their mobile? I try to use it via my @Telstra home internet as phone reception is terrible. It is definitely in my top ten of underwhelming experiences. Often no connection, constant call drop outs - any tips welcome.
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Adam Fowler
(@AdamFowler_IT) reported
Just had a scam called from the "Telstra Security Team" because they detected hackers attacking my internet which is causing it to slow down. They could help me by protecting my servers. Started by wanting to know what device I used to connect to the internet... hung up.