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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 0% TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Mangalore, Perth, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, Bathurst, and Hobart.

CityProblem TypeReport Time
Sydney Phone 1 day ago
Brisbane Internet 2 days ago
Melbourne Internet 2 days ago
Sydney Phone 2 days ago
Melbourne Phone 2 days ago
Melbourne Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lukeweston
    Luke Weston (@lukeweston) reported

    Very plausible and likely explanation for the Telstra timekeeping issue.

  • KiduDj
    Dj Kidu (@KiduDj) reported

    @Ryandally08 Wrong, taking leaves while in office is what they raised issue when Telstra CEO who earned leave was away. Hypocrisy by Queen. Also read that after queen ,Princess will lead the nation?

  • polycon45
    Polycon45 (@polycon45) reported

    My telstra data has been running like **** lately...slow, can't access and drop outs!

  • fisk_tori
    Tori Oz (@fisk_tori) reported

    @andrew_thaler @nemagovau They forced me to download data on my phone by cutting my service off until I did.. telstra confirmed it was the " govt"

  • PeoplesAlert1
    Doug Mitchell sports fan (@PeoplesAlert1) reported

    @MattSmith_567 @AFL 😲 I havent had a problem. Probably Telstra lol

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @CrySlyFly @ialihasaan @Batman2242 Telstra didn't want to bid as Sol Trulijio hated Labor. They ended up not putting in a valid proposal. The other bidders weren't able to provide bids with sufficient financial support.

  • franmac44
    Fran McInerney (@franmac44) reported

    @JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳

  • EthNick_
    Milan (@EthNick_) reported

    @TelstraEnt Your phone support is utterly atrocious. @Telstra Will you improve on them & provide assistance???

  • wretchrotted
    teddy (@wretchrotted) reported

    @Displayonlydeck @campbelIbain brother i was born the year it became telstra dome i never knew it as colonial stadium

  • PeterLeversha
    Peter Leversha (@PeterLeversha) reported

    @merchant_s35416 @Bender_Aus Privatising telecom was the right thing to do. And selling off Telstra was an even better idea. Both were drains in the economy. Trying to get telecom to fix anything used to be a pain in the butt. Look at NBN, over priced garbage. There's nothing wrong with a user pays system. Why should people in Horsham pay for a road they don't use in Melbourne?

  • financialporn11
    The Lord Ardent Rake (@financialporn11) reported

    @mrwebber4 China just hacked the Aust 911 service (called 000) & the major Telco (Telstra) in retaliation for the *** negative comments regarding the Chinese missile launch. For the UK stealing a steel works I would think something stronger is in order. Timed in between ***. Y not a PM?

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    What is going on with @Telstra in metro Melbourne? Any chance of a support service that can actually fix issues instead of telling us to try again in 42 hours and then conveniently "closing" your chat lines?!!!

  • centreozzy
    Chaz Michael Michaels (@centreozzy) reported

    @Batman2242 I remember before Telstra (telecom) at the time was privatised, phone calls and line rental was expensive. Since the phone network was opened up and privatised phone deals are way cheaper

  • BardyBiggles
    Bardy Bigglesworth (@BardyBiggles) reported

    @VibewireCentral Great to see the reasons why @Telstra network failed. More money to shareholders other than into the network. #auspol

  • swagman4020
    Swagman (@swagman4020) reported

    @LaurieK2014408 @blowingtom2 Yeah, in Australia, telephone booths, for to hold big One Nation public meetings are getting harder and harder to find - and when they do - they taken up by welfare cheating, machete welding, immigrant masses who don't speak English. Albanese should never have privatised Telstra.

  • wablakeney
    Bill Blakeney 🇦🇺 (@wablakeney) reported

    How is Sarah Hanson-Young leading a Senate enquiry into the recent Telstra outage. She can't even comprehend what a design change means!!

  • snicoara
    Sean Nicoara (@snicoara) reported

    @Telstra Why not tell the whole truth though? You failed to update or replace hardware that was providing ntp to your network for years past eol and your network died because of it. That's just sheer negligence.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    SACK VICKI BRADY - SHE ERASES COMPLAINTS Telstra ignored warnings about equipment issue ahead of national outage, inquiry hears

  • Maarten1947
    Maarten 1947 *One Man's Opinion. (@Maarten1947) reported

    Maybe a $30Million Fine might make Telstra take it's Corporate responsibility more serious. $30 Thousand Server replacement/ $30 Million Fine shareholders might assume is a No Brainer when it comes down to Common Sense.decisions.

  • KeyPhaser
    Key Phaser (@KeyPhaser) reported

    @Ausbobsmit @lay440318 SHY was all fired up for the Telstra outage, all fire and brimstone. But we never saw this passion for Bondi.

  • RaymondKeown3
    Raymond McKeown (@RaymondKeown3) reported

    @Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum

  • SportNut007
    Sport Nut (@SportNut007) reported

    @mikeoniron @Telstra @Starlink Telstra sucks. They connected my internet at my OLD address but still charged my new address I didn’t have anything with them but mobile ph at old address

  • Jess_H19
    Jess H (@Jess_H19) reported

    Anyone else having to reset their phone multiple times since the Telstra outage? Texts not notifying, data not loading especially when in and out of signal areas. Signal noticeably worse than usual @Telstra

  • RedRivers994225
    Red Rivers (@RedRivers994225) reported

    @AussieVal10 This is easy...I'm on Telstra. In a rural area so the phone doesn't work most of the time except when Telstra messages me to say my data ran out...after only renewing 2 days earlier...so mostly no internet on the phone most of the time either...even though i only use it to listen to pod casts from "conspiracy theorists" ...so i have just started switching it off most of the time anyway ..I highly recommend...Telstra service regionally...overpriced and mostly doesn't work except to "SEND" data ..of course...which i think is what i'm paying for....them to spy on me...LMAO

  • robyntan
    Robyn Tan (@robyntan) reported

    I want a refund for my telstra service. @M_McCormackMP @SenSHenderson @sarahinthesen8 What is the model and manufacturer of Telstra GPS engine? Where is the firmware release document for the GPS fault that was ignored?

  • Napoleon__Bon
    Napoleon Bonaparte (@Napoleon__Bon) reported

    BREAKING: Telstra is looking to Starlink as a backup solution for emergency communications. • Following its nationwide outage, Telstra says Starlink satellite messaging could help people in areas without mobile coverage. • Users would be able to text a friend or family member via Starlink, who could then call Australia's Triple Zero emergency service on their behalf. • Direct texting to Triple Zero is not yet available. Starlink is becoming an increasingly important part of emergency connectivity in Australia.

  • havyatt
    David Havyatt (@havyatt) reported

    @ACCAN_AU @smh @swan_legend How is Telstra expected to work out the AMOUNT of compensation otherwise? The word ‘compensation’ does not mean ‘fine’ and as a Telstra customer I don’t want them being over generous….because I will be paying for it.

  • KezSniper
    KezM (@KezSniper) reported

    @Telstra Seriously? What a joke, I’ve has **** service ever since.

  • goose_herder
    GooseHerder (@goose_herder) reported

    @26MoreLives it will never happen here ... if only because there'd be some sort of Telstra outage

  • aliciagjones
    AliciaGJ 🖤🤍 (@aliciagjones) reported

    What in goodness name is going on with @Telstra services in Melbourne? It’s never been soooo bad.