Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Newcastle, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Glengarry, Horsham and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Phone | |
| Sydney |
Phone | |
| Brisbane |
||
| Brisbane |
Phone | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Robbie Johnson
(@potcalling) reported
@Magpie1954nBird PS, haven’t had any of the issues had with Telstra
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Chris
(@Chrisjstony) reported
@lukeofpreston Has been for years. I live in Adelaide CBD. I have to stand under the door between the kitchen and living room to make a call. With the amount of high rise apartments being built the bandwidth is overwhelmed. Telstra don't give a ****. They are ovs making $ with big corps
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Jordations mum
(@FnGrJoeBdnsWife) reported
you call the emergency number anywhere in the world and they can help you. You call 000 here and its worse than telstra @ScottMorrisonMP
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DevOpsCats
(@DevOpsCats) reported
Internet has been a bit flaky off and on for a while, just discounted it to being a "rural member"... Got a call from Aussie Broadband, they noticed and booked someone from NBN to come out and have a look tomorrow afternoon... Definitely something you'd never see Telstra do...
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Kristy Loquitur (Perth, AU)
(@Krisalis87) reported
@Magpie1954nBird Maybe add what the issue is? If it's their customer service, there are other providers who use telstra towers. If it's the reception that's the issue, check the optus coverage map online, then get a cheap pre-paid sim card to test at home before you actually move your number.
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Toby.
(@Epigrammist) reported
The telstra 5/4g network appears to be out in Claremont/Cottesloe/Peppermint Grove/Mosman Park. That’ll upset a few wealthy/powerful people. Of course the website says everything is normal.
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Khai
(@NEvRhearD) reported
@Telstra Please fix your damn internet connection
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Darren Blake
(@Darren963) reported
@telstra reported today that my landline/internet was not working. Advised that the earliest a tech could come was 27 April. I find this unacceptable being that I'm not in a remote area.
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Norm S 💉💉💉! 🤗
(@normb30) reported
@alfaspider @Magpie1954nBird @strebormt Can recommend #ALDImobile and they have data that rolls over forever as long as your account is current. They use part/some/most of the Telstra network, so coverage is usually good.
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💧💉💉Chris B84💉 🇺🇦
(@chris_no1ofem) reported
@Magpie1954nBird We feel the same abt Telstra, but have been with Belong for near on 4 years, 'n couldn't be happier. $10 pm unlimited calls and 1 gb data, which rolls over. If you look like running low on data, just get in your app and increase to next level or higher for 1 mth, then back down.
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Michael Richards
(@MichaelYPmnm) reported
@Telstra Hi Telstra, thanks for your help. Our home internet is still not working & there's still no information on the Telstra App when they estimate it will be fixed. We would appreciate any assistance you maybe able to provide. Regards Michael Richards
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A kay
(@monkandrew1) reported
@Magpie1954nBird Aldi or WW on the same Telstra network - $25 maybe check the amounts but I don’t go over
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🐀#ScottyDoesn'tGiveARats🐀Psalm 109:8
(@ShriekingVi) reported
@Ozzytourer @cheryl_kernot I'm only just south of Coffs Harbour and i generally only get one bar of signal - from Telstra.
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Dale Stratford
(@dale_stratford) reported
@Telstra Telstra plus is down. No way to book movie tickets via web - tried multiple browsers, in both standard and incognito mode. Also broken via app.
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LittleBlueWren
(@charmie13) reported
@Telstra Well it's been going on since Feb so I'm not holding my breath Dan.Nothing wrong with customer service ppl & not their fault.Too hard trying to run a rural business without phone or internet. We're not asking for anything other than to have great service restored to what it was.
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rachelv
(@vrachelv9) reported
@Magpie1954nBird We use Woolworths for the kids. They use Telstra network. We recharge yearly $150. Gives unlimited calls/texts. 100gb data. You also get 10% off one shop a month so for us it covers the cost of the plan and then some
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OnTheBeach
(@OnTheBe34508868) reported
@Magpie1954nBird I use Aldi and Boost. Boost apparently uses the "full" Telstra service while Aldi is on the B-team. Haven't really noticed in city and country areas.
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Nick Comino
(@NickComino) reported
@Magpie1954nBird ALDI have data rollover as well as good rates and most of the Telstra network.
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Matt Stafford
(@Wraiyth) reported
Does anyone just yearn for the day that telcos are not completely useless and actually provide good customer service? Horrible experience with both @Telstra and @Optus over the past few years. Is there anyone who isn't ****?
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kayd
(@jckmac7) reported
@Magpie1954nBird I've been with Optus yrs but lose service just outside area I live. Am switching to a provider that uses Telstra, but not direct with Telstra. I want customer service!! Looking at Belong, but will now take look at Aldi.
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Lynda Lee
(@Leel06Lee) reported
@LennaLeprena @YouTube can`t seem to get to sites telstra`s been & gone mobile I can`t work out - too tiny I`ll go back to my book stability.
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Sheikh anBaikh
(@GistPolitix) reported
@Magpie1954nBird @NickComino I second that. For $15 per month you get unlimited calls, unlimited texts plus a reasonable data limit. Unused data rolls over with no maximum. Mostly uses the Telstra network although you're knobbled to 3G/4G (ie there's no 5G)
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BB_2765
(@AliceJack_0810) reported
@Telstra I ordered internet on 25 March. I’ve been waiting for NBN installation but was fine using the mobile sim on the modem - which is great! Until tonight when in resolving the appointment you decided to cancel my order!
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💧💉💉Chris B84💉 🇺🇦
(@chris_no1ofem) reported
@Magpie1954nBird They've just increased their lowest level to $15 pm now, with 3gb of data. Belong owned by Telstra, We've never run low on data, 'cos on wifi at home. We save the banked data for holidays, which we're not bothered abt taking atm. Never had a prob of note & their support is good.
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🐀💧💦The Anti-Sycophant💦💧🐀💉💉💉
(@Leinster_Lad) reported
@last_jones Hang on Libs sold off Telstra and all #aus phone carriers are private companies, right? It is NOT in the govt. remit to provide funding to private companies !! Govt. can LEGISLATE, as part of their license, that they must provide coverage. Jeebuz we are governed by fools!
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Maz and Kate
(@Guerilla_baby) reported
@Magpie1954nBird Pennytel worth a look, they use the Telstra network!
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nick s
(@NickStanleyCEO) reported
@Telstra After working with your support team who failed 8 times to connect nbn to my house in Lorne I think I’ll pass up wasting my time. At a high level, your business knows there is a black spot. Just fix it.
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Leroy Box
(@pornkings69) reported
Hey @telstra pick up ya act on the 4g would ya it’s pitifully slow and annoying
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Cdbrown
(@BrowntownBrew) reported
@TheGoatTax60 @warakurnakid That was based on Telstra upgrading the network to fttn with government support. Telstra only wanted to do that if they could then set higher prices for competitor access. LNP called fttn fraudband back in 2007, then rehashed the idea in 2013.
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Lyall McDonald
(@epmdota) reported
@Telstra Hey Brandon, contacted Telstra again today (as they had not reached out to us as they said they would, again) and we have a technician coming on the 27th. This is not ideal as it has already been down for a couple of days. Getting 0.5mbps upload is not acceptable.