Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 12/23/2025 14:35

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Adelaide, Melbourne, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny, Geelong and Albany.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane E-mail
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaPerth Internet
AustraliaPerth E-mail
AustraliaPerth Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • lauraconti_au Laura Conti (@lauraconti_au) reported

    @ninafunnell Ohhh I’ve bad news for you….Telstra health 👀

  • horriblelizard Horrible Lizard (@horriblelizard) reported

    Who's got two thumbs and and an initramfs image that claws its way onto the internet to scream for help via Optus, Telstra or dhcp ethernet when boot fails? 👍Horrible ************* lizard👍 (Special thanks to @dyatlovassincdt)

  • timothyogle6 timothy ogle (@timothyogle6) reported

    @itsflanno @Aussie_BB The problem isn’t with the NBN but the Telstra POI. Aussie isn’t the only carrier that’s been affected.

  • vk2kmi Kimberly Olsen (@vk2kmi) reported

    @Telstra Great but hard to get them to come out if I can't contact them via phone, app or internet. Try it. Happy to give you any details you like to pretend to be me. bet you can't get through to any help. UX is crap

  • dgaust dg (@dgaust) reported

    @niall_bigscreen Telstra routed the two routes (meant to provide redundancy) through the one piece of equipment. So when the power supplies failed, the whole connection went down. Took Telstra hours to send a technician to even look at it, then another 10 hours to get the parts and fix.

  • timothyogle6 timothy ogle (@timothyogle6) reported

    @itsflanno @Aussie_BB Telstra customers aren’t down but some of their wholesale customers such as Aussie are.

  • wyvernsrose Wyvernsrose🐲🐉🐔🐣🐈‍⬛ (@wyvernsrose) reported

    @BrentHodgson And remote regions of Australia if I'm going to be frank.... signal for other mediums isn't what they make out.... telstra has become a joke where it was once a world leader.

  • adam_turner Adam Turner (@adam_turner) reported

    Update on my mobile woes - made the switch to Boost because it looks like the best of the MVNOs using Telstra. So far so good. Will worry about global roaming down the track

  • Zaica71 🌺🌺🌺🖤💛❤ Sonia💉💉🌺🌺🌺#SpikyAndFeisty (@Zaica71) reported

    Just had a call from +352179816967 saying she's from Telstra My internet server has been switched from private to public She wants to help me switch it back to private I'm thinking she may need to see a Dr for her busted ear drum Scam call me & I'm going to blow my LOUD whistle

  • vk2kmi Kimberly Olsen (@vk2kmi) reported

    @Telstra It's not just the issue. Your phone support is a fail. Your app is a fail. Your website is a fail. None of them allow me to leave a message. They just take me intotroubleshoot lala land

  • MrBenSlater Ben Slater (@MrBenSlater) reported

    @Telstra is it possible to get a prepaid service by just getting an eSim yet?

  • AdilHoxha1 Pnoch Eowell (@AdilHoxha1) reported

    Andy Penn @Telstra, a Pom not even born here or whose ancestors help build and defend this country, suggest we change the date of #AustraliaDay Prick. He’s only here to reap the reward. Woke prick.

  • svatmann Swatzenegger (@svatmann) reported

    @Devout_Atheist_ @Telstra Sometimes it's just an H+ whatever G that is. Usually it's ok but in heavy rain the internet conks out and mobile goes to **** at the same time.

  • onebg Glenn Sargood (@onebg) reported from Sydney, State of New South Wales

    I must say whilst I am very frustrated with my NBN problems with @Telstra I am very happy with the Twitter support. I am hoping the local upgrades fix the issue very soon #veryslow #frustrating

  • vk2kmi Kimberly Olsen (@vk2kmi) reported

    @Telstra I'm hoping that you at least understand now. Telstra customer service is customer blockade. Just get someone to come out here and give me some mobile or give me a free land line while I wait

  • xssfv4yxrf Jay (@xssfv4yxrf) reported

    @Telstra can you help me cancel my service please ? Modem was ordered on the 15th dec and hasn’t come yet. Your chat is not working and phones have 30 min wait times. What kinda company are you guys running lol

  • IngramTerry Terry Ingram (@IngramTerry) reported

    shat is wrong with Telstra one month oif waiting for priority and assist account asnd still only vaguely inttermittent service in Sydney Eastern suburbs waitin waiting since early morning come in telstra please

  • BlackCa31110899 Black Prole Cat (and sewer rat) (@BlackCa31110899) reported

    @Telstra I have. Problem is I need to get this phone today (tomorrow being a holiday) so an answer would be nice.

  • MrBenSlater Ben Slater (@MrBenSlater) reported

    @Telstra I'm currently on an Optus service porting back to Telstra, I would be going for a $30 starter kit to get back onto Telstra otherwise.

  • niall_bigscreen Niall Ginsbourg (@niall_bigscreen) reported

    @dgaust that sucks. I had thought ABB were now 100% independent of any Telstra infrastructure - but I guess that's not the case. Wonder if this is something that could happen here.

  • vk2kmi Kimberly Olsen (@vk2kmi) reported

    @Telstra I seriously want nothing more to do with Telstra until a cell service is attached to one of the three unused towers nearby....Goodbye. Won't be paying any more Telstra bills. I'll go starlink voip like the millions of other Australians making every telco redundant

  • brettjarrah Brett Solway (@brettjarrah) reported

    @Telstra what is going on with your C.S department? How hard is it to get a fuking reconnection services? 10 days.!. You’re the largest network provider in the country.! DO BETTER.!. 🤬🤬🤬

  • AndreolaDaryl Daryl (@AndreolaDaryl) reported

    @Telstra What? Did you even read my reply? The agent WAS apologetic and helpful. Telstras policies are the problem NOT the staff

  • itsflanno Crazy (@itsflanno) reported

    @timothyogle6 @Aussie_BB Really? First I'm hearing of Telstra customers being down

  • aomgxgot7 n𓃠 (@aomgxgot7) reported

    is there a reason telstra 4g just ******* dies at flinders/fed sq like what ********???

  • LeaS76293611 Lea S (@LeaS76293611) reported

    I run a dual sim card phone for when one carrier doesn't work or I become dissatisfied with a carrier I change them provider. I check settings regularly also but today it says "Telstra forbidden" &" Vodafone Forbidden" Optus is good to go through hmm

  • dabomber60 Jye (@dabomber60) reported

    @PearlescentMoon Another option is 5G through Telstra or Optus, if they have a decent signal in the area that could be a winner, latency should be on par with FTTN, but ymmv

  • Arbiter04032000 Mako Dolphus (@Arbiter04032000) reported

    Telstra better be reimbursing us for this ****. "We're putting extra data on all of your accounts!" Yeah that's great and all but some of us can't even get 4G half the ******* time, let alone halfway decent speeds.

  • IngramTerry Terry Ingram (@IngramTerry) reported

    shat is wrong with Telstra one month oif waiting for priority and assist account and still only vaguely inttermittent service in Sydney Eastern suburbs

  • moonscapecat Annon Survivor (@moonscapecat) reported

    @ninafunnell Yes Telstra. I've seen concerns raised however how exactly are Telstra going to achieve annononimity of callers when they can easily identify the number from their end Will this be a barrier in victims seeking help? I hope not