Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Perth |
Phone | |
| Perth |
Internet | |
| Sydney |
Phone | |
| Perth |
Internet | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra @Telstra Shannon i don't think you understand we can't make calls when you don't have service on your phone. I don't have a alternate number. Please help me with alternative methods.
-
#FreeRobertPether
(@classyknowll) reported
@PeterWMurphy1 That's the guy. Must have been a different PW they were talking about on Radio National this morning. Don't forget to call Telstra and cancel his Telecard.
-
The Fighting Roo
(@TheFightingRoo) reported
@Telstra’s privatisation took you from the best Telco in the world to the worst in just two decades. #Starlink has satellite services that don’t need a government subsidy & offer packages with 1000x more data at 1/10 the price. If it wasn’t for government handouts you would fail.
-
Juge
(@Jugeyfruits) reported
@bradT52711844 @Telstra I was lucky enough to have an old one lying around. Their customer service is great so don’t hesitate to call them up, they answered all my questions quickly
-
a jan dobson
(@DobsonJan) reported
Hey @telstra, who do I contact regarding a problem setting up an prepaid mobile automated payment. No amount of ‘press this button’ or ‘use the app’ is resolving the issue. Dog help me if I was a pensioner, if English was my second language or if I struggled with tech
-
CaptBlue
(@CaptBlue3) reported
@Telstra Could telstra set up an e-waste drop off in stores for their customers. A friend had 4 telstra routers//modems of various ages in his garage with adapters and cables. This appears to be the case across Australia. Many just put them in their garbage bins.
-
Juge
(@Jugeyfruits) reported
@bradT52711844 @Telstra Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438.
-
mr dom
(@iammrdom) reported
from
Adelaide, State of South Australia
@BoostAus Question: will 5G access to the Telstra network continue after the trial or will there be a higher charge to stay on 5G?
-
Juge
(@Jugeyfruits) reported
@NeilEnnis @Telstra Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438.
-
Juge
(@Jugeyfruits) reported
@ShaneBryan_IT @Telstra @NBN_Australia Give Aussie broadband a look instead, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438.
-
Tawanda '54🐀🐕🐎🐓🐸🐖🐘🦍🐅🍀💉💉💉:)
(@TawandaButche1) reported
@formallypedro Precisely👍🏽 I don't know if my complaint will be followed up but as I mentioned somewhere else today: "May the fleas of a thousand camels infest the unlovely Telstra customer 'service' representative's armpits. 😎👍🏽
-
Stephen 🇦🇺
(@thorium220) reported
@axelsyrios Drop Telstra and optus, take the AusieBB pill Or the cables in the ground are garbage, in which case you have my condolences.
-
឵
(@uwushihara) reported
@Telstra oh i wasnt expecting a reply i dont need help i just wanted to say hi
-
mr dom
(@iammrdom) reported
I was looking where to penny pinch on my mobile plan, but… $40, 40Gb and full Telstra Network including 5G. Or… $30, 32Gb on an Optus MVNO with only 4G and lesser coverage. Might just stay where I am I think.
-
milki岂恩
(@prlmilktea) reported
@Telstra you guys are a complete and utter joke of a service provider. I have never seen so many customer service agents deliver such conflicting advice for the same service and problem. Not to mention your own website conflicts with what the agents told me. TIO complaint is due
-
danny14040
(@danny14040) reported
After being a @Telstra faithful for >13 years and my Victorian SME battling post-lockdown financial hardship, they were not only inflexible but also merciless when cancelling not just my service, but a mobile number I have held for 22 years #disappointing
-
Pat Corr Vax^4
(@DemographyOz) reported
@MarieColemanAO @AndrewPStreet I thought it was a Telstra Telecard to use to make phone calls. A service discontinued.
-
mr dom
(@iammrdom) reported
I was looking where to penny pinch on my mobile plan, but… $40, 30Gb and full Telstra Network including 5G. Or… $30, 32Gb on an Optus MVNO with only 4G and lesser coverage. Is 5G really worth the extra $10 a month?
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra Looks like Telstra released a feature without testing it on devices. I tried migrating to ESIM through "My Telstra" app on my Samsung device and it failed 2nd time in last 4 months. Now i am left with no service for the night. (1)
-
Nawaf Almutairi
(@Almutairi_au) reported
@MrRobshaw @ALDIMobileAU I have same issues since 3 days. Did you find any solution? I went to Telstra and they asked me to contact to Aldi mobile!
-
steve pyrros
(@stevepyrros) reported
@Telstra a business we support has had its prime number disconnected and forced to reapply as a new service! NBN cutover has cost the business dearly with no INDIAL FOR 6 MONTHS. Indial is working and the Primary has been disconnected. Every time I call my stomach turns.
-
Ray Wilton 💧
(@raywilton4) reported
@TawandaButche1 This from the same Telstra that demands all its accounts are direct debit. They demand your payment, on time, even if their product is poor or just doesn’t work. They never offer a refund for the impact their lousy service has on one’s daily life & or business.
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra @Telstra I hope you know the active service on sim have started after esim activation. Now i don't have service on my phone to make calls or initiate a new transfer. I have no telstra stores near me.
-
@jmalonzo@mastodon.social
(@jmalonzo) reported
I love Telstra and they have one of the best customer services out there, but transferring an eSim to a new phone while overseas SHOULD NOT be this hard!
-
milki岂恩
(@prlmilktea) reported
@Telstra Submitted a change of ownership in store nearly 3 weeks ago and when following up it up online they tell us an order has never been submitted… a bit of a joke that this is happening to me again after the troubles of last time and the fact it takes reaching out on social media
-
HARI YELLAPU
(@hariyellapu) reported
@Telstra Features which are not tested should be released as beta. I am a postpaid customer and i am hung in a situation where my esim activation failed and my active service is not working.
-
steve pyrros
(@stevepyrros) reported
@Telstra TBC number is 1300320286 never answers never calls back. Dial 1 for sales where you expect sheer greed will drag them to the core business, comms. The client with no service is on0394174144. we cannot wait 2 to 4 weeks to reconnect. You can call me on 0418330466
-
CubedBox
(@Cubed_Box) reported
@Telstra @uwushihara can we get all the tech support names?
-
milki岂恩
(@prlmilktea) reported
@Telstra We have the online customer service people telling us to go back in store to redo everything? We’ve done everything correctly and our time is being wasted, how are we meant to go in store when your open hours are the same as full time workers hours?
-
milki岂恩
(@prlmilktea) reported
@Telstra We went in store filled out EVERYTHING and now online support are telling us there’s no record? What are we meant to do, keep redoing everything until telstra gets it right??