Telstra service status: outage reports and connection issues
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Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Brisbane, Adelaide, Melbourne, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 22 hours ago |
|
Perth
|
Internet | 22 hours ago |
|
Sydney
|
Internet | 2 days ago |
|
Brisbane
|
Wi-fi | 3 days ago |
|
Sydney
|
Phone | 3 days ago |
|
Adelaide
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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RocketT🅰️nk123 (@RocketTank123) reportedApparently of the 604 failed emergency calls on Telstra network, only 172 were successful. This raises a question whether these calls were made in Telstra only cells. If yes, this raises a possible use case for satellite, for roaming carriers to beam to these cells for emergency.
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syknal ❤️🔥 // (@toxictragician) reported@Far2Fast are you with vodafone? my partners phone didn’t go off, but his work phone did (telstra service on it)
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Madasahater (@Madasahater65) reported@ShelldoHanson @Telstra I have to login to all my tv's etc everyday. 5G 🤔
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Brettme (@Brettski_aus) reported@KutthroatSosa @nemagovau Pretty sure the old one only used Telstra network (as it was a licenced Telstra product). Maybe this one broadcasts on all, which would solve a lot of the distribution issue. And in an emergency, a few minutes can mean a lot.
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deirdre ritchie (@deirdreritchi10) reported@MickamiousG Mine didn't even go off. Telstra is having issues
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Sassy Cass (@SassyCassAus) reported@lostonabikeOz @RoadknightThe My telstra phone copped it despite receiving pretty much zero anything else on the cellular network here. Odd.
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Cdbrown (@BrowntownBrew) reported@CrySlyFly @ialihasaan @Batman2242 Telstra were unwilling to structurally separate to allow the infrastructure side of the business build the new network. Telecom had plans to do fibre upgrades but got shelved when they became privatised.
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Epiphany (@Jce1035) reported@AFL @Telstra Nice to have a midfielder that give a ****
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Gizmo (@Gizmologist_) reported@folaoftech @Telstra How a single NTP rack server brings down an entire network.
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Theofatcat (@Theofatcat) reportedI’m wondering if Telstra Optus etc will cope on Monday 27th when all the emergency services etc are planned to be delivered to phones
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Ferdie Khnopff (@FKhnopff) reported@strangerous10 Telstra had a risk assessment signed off by the PM which said mitigations in place to isolate any faults, which were unlikely, & consequences was rated low. This meant the expenditure could be deferred. It was not a technical or a people problem. It was a pass the buck problem.
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DissentingSkeptic (@DissentingS) reported@naomibrockwell We were shown how the NSA have packet capture devices on all fibre network pipe routers. Telstra use one also to mass scoop traffic. For later decryption with Quantum computers they already have. Mobile is remotely hackable by design ! CIA tech for subliminal mind control.
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Paul Garcia 🇺🇸 🇦🇺 (@PaulCoInc) reported@teslaownersSV So @Telstra says this could save lives but its not available for anyone with prepaid service. They figure people with prepaid service lives don't matter? That's the message they are sending.
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William Hawk (@WilliamOneHawk) reported@SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.
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Richo (@Richo38896671) reported@Telstra @Jess_H19 What's that going to prove? For the last couple of days my Internet has been useless. I have tried to do a speed test but your link wouldn't open! The service at present is intermittent. When it works it's fine. A speed test is only a snap shot. When it doesn't it doesn't.
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ThePokeGeek2004🇦🇺 (Politics Are Stupid) (@MaxFerro10) reported@LuminanceXS @clanceeinfinity This is a better move sadly cause of all bullshit you'll have to do get NFC payments and banking working you'll need to do Play Intergity is such a stupid idea because of corporation's don't want to spend money on newer servers with better security telstra I'm looking at you
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Charly Leetham (@charlyjl) reported@FranMooMoo This is clearly far more important than the Telstra network being down for hours. Or anything else that might improve Australia.
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Brent Hodgson (@BrentHodgson) reported@geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".
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Ian Linklater (@IanLinklater5) reported@Telstra Gol Gol 2738 This really sucks . I don't t do apps of anything .
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System Failure (@AlienSpoons) reported@NRL Telstra has ongoing glitches with it mobile data network and nobody gives a ****! Yeah! Possibly the phone network too but nobody answers calls these days.
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Chrissy D 🌼 (@DowseChristine) reported@7NewsSydney Switched to starlink , I love it, no issues and I'm paying less than I did with telstra.
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KezM (@KezSniper) reported@Telstra Seriously? What a joke, I’ve has **** service ever since.
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Ladybugfunk (@ladybugfunk) reportedSo the government can spam all our phones but they can’t stop the curry muncher scammers from calling us under the pretence of - solar panels, batteries, Telstra tech support, ANZ Bank security executive - lol that last one was hilarious. given I knew head of security of a large corporation and nobody in head office would be calling customers. Ever. **** you very much Albo!
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KateM (@KateMSce) reportedMelbourne, Aust: Has anybody else who is with Telstra (or Boost or ALDI mobile, etc) had calls going silent mid call and having to hang up and call again? Only started yesterday. Not just me .. two other people I know. Have lodged a complaint with @Telstra and waiting.
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Satoshi Goy (@satoshigoy) reportedThe fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.
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ramrod (@Corlett3jays58) reported@KatyKray73 In the event of a global war, data centres will be prioriy targets for bombs, missiles, and emp nukes, because.... These data centres will control everything. Ffs, telstra and optus outages caused enough disruption, imagine a total testra and optus blackout, multiply that by 100
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deirdre ritchie (@deirdreritchi10) reported@OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.
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Peter Leversha (@PeterLeversha) reported@merchant_s35416 @Bender_Aus Privatising telecom was the right thing to do. And selling off Telstra was an even better idea. Both were drains in the economy. Trying to get telecom to fix anything used to be a pain in the butt. Look at NBN, over priced garbage. There's nothing wrong with a user pays system. Why should people in Horsham pay for a road they don't use in Melbourne?
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Amicus Curiae (@AmicusCuri99068) reportedoh yeah WE KNEW THAT! coverage went to **** and still IS!4gs ****** It’s true; the 3G shutdown created mobile coverage ghost towns Telstra chief executive Vicki Brady has revealed a Starlink workaround for Australians unable to call triple-0 after the 3G shutdown created mobile dead zones. (paywalled Tiser)
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Milan (@EthNick_) reported@TelstraEnt Your phone support is utterly atrocious. @Telstra Will you improve on them & provide assistance???