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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 46% Internet (46%)
  • 36% Phone (36%)
  • 9% Wi-fi (9%)
  • 6% E-mail (6%)
  • 3% Total Blackout (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Geelong, Penola, Cook, Perth, Canberra, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

CityProblem TypeReport Time
Sydney Internet 46 minutes ago
Melbourne Internet 1 day ago
Melbourne Internet 2 days ago
Sydney Internet 2 days ago
Geelong Internet 2 days ago
Penola Phone 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • TheCyclonesSka
    Tony Walton (@TheCyclonesSka) reported

    @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

  • BLUE04699289
    BLUE (@BLUE04699289) reported

    @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope πŸ™

  • 45FirstLady
    Australian πŸ‡¦πŸ‡Ί (@45FirstLady) reported

    @OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.

  • 62DesertEagle
    Matai James Turner (@62DesertEagle) reported

    my recent Telstra Auto pay failed because someone changed the password on my Telstra account and I never turn ed the Wifi off and that card and both cards are full

  • somewhatdaft
    somewhat daft (@somewhatdaft) reported

    @eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(

  • bennyyy_boyyy
    Bennyboy1 (@bennyyy_boyyy) reported

    @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

  • VMaxF1
    Mike Sharpe (@VMaxF1) reported

    @Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.

  • SNOOPREY77
    SNOOPREY (@SNOOPREY77) reported

    @Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking they’re getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra @Mention Must be a major issue? Been down 24 hours now. πŸ’― without internet totally @mention

  • feedthecath
    cat πŸ’œπŸ‡΅πŸ‡ΈπŸ©· (@feedthecath) reported

    @Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol

  • James_M_South
    JimBobSquarePants πŸ‡ΊπŸ‡¦ (@James_M_South) reported

    @Telstra been stuck on mobile internet for 2 days now in Peregian Springs. Have reported fault yesterday evening but only outage listed is a closed from yesterday morning. What gives?

  • leoniew27
    Leonie Wainwright (@leoniew27) reported

    @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

  • ohfarfoxache
    AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported

    @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market β€” that’s a monopoly.

  • CaptHughBeard
    Devil's Avocado (@CaptHughBeard) reported

    @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • SNOWFXINC
    Snow Leopard (@SNOWFXINC) reported

    @SocialTubby @DaveTaylorNews As an aging Pro. Pretty much all of my clients in Longreach, Karratha or the Alice book me via Starlink. When I used to service the married Labor blokes in Marrickville, my Telstra mobile would be forever dropping out. Starlink is on an exponential trajectory.

  • spannaforce
    Anna (@spannaforce) reported

    @central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues

  • PeterD84508
    Peter Dewar (@PeterD84508) reported

    @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

  • footyindustryAU
    sportsindustry (@footyindustryAU) reported

    @WSWanderingEels @leigheustace AFL Media/Broadcast =/= NRL Digital/Broadcast in terms of line items. Telstra have rights to the AFL website network, its replays and highlights

  • James_M_South
    JimBobSquarePants πŸ‡ΊπŸ‡¦ (@James_M_South) reported

    @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

  • Lincolnabe123
    🌏Henry Ross (@Lincolnabe123) reported

    @MikeCarlton01 The very worst though is a toss up between Qantas and Telstra πŸ‘ŽπŸ˜‘πŸ˜‘

  • partywuuu
    Aino (@partywuuu) reported

    @hobojo12345678 **** Telstra

  • spannaforce
    Anna (@spannaforce) reported

    @roonsopo Our internet has gone down, telstra outage. So I am going to miss out on the mighty redV thrashing the sharks

  • kanethesaint
    Kβ€’Aβ€’Nβ€’E (@kanethesaint) reported

    @ronInBendigo @RaymondKeown3 The Belong (Telstra) plan is $25 only once you have activated a service with them it will appear when you go to change plans via their app. 10GB data per month with rollover, if you ever exceed it, it doesn't charge extra just slows to 1Mbps.

  • joey8bitz
    calmingdown (@joey8bitz) reported

    @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company πŸ™„ You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

  • andrewrdn463
    Andrew (@andrewrdn463) reported

    People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

  • skylarusi
    π•»π–—π–Žπ–“π–ˆπ–Šπ–˜π–˜ π•Ύπ–π–žπ–‘π–†π–—π–šπ–˜π–Ž Β© (@skylarusi) reported

    @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

  • michaeljames947
    Mike Hutchinson (@michaeljames947) reported

    Just been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customers…(who they called β€œsubscribers”)