Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Luke Matthew Sutton
(@mr_eel) reported
Telstra are only coming out to stand up for Optus because they know their infrastructure is as equally rickety and vulnerable. They don’t criticism of **** security practices to be normalised.
-
Stephen Mayne
(@MayneReport) reported
Telstra needs to run a 2 min clock on shareholders speaking at physical AGM in Sydney just like the way online questions are limited to 500 characters. Speakers 2 & 3 have launched lengthy customer complaints with elements of personal grief and poor health. Chair not interrupting
-
Stephen Mayne
(@MayneReport) reported
Speaking of the Digicell acquisition, Telstra chair John Mullen just said: "If your government asks you for help, you are behoven to do so." Then said it is "a unique opportunity" and Andy Penn's team negotiated a deal which "will be very good for shareholders".
-
Barry
(@InCythera) reported
Telstra chairman is a ****** idiot...
-
Mark Dixon
(@markwdixon) reported
@podesta_lesley @c_s_wallace @Telstra Australian telecommunications company customer support Hell is a terrible place. Abandon hope all ye who enter here...
-
陽春理樹
(@riki7119) reported
@Telstra Also you guys closed my complaint case eve though nothing has been resolved. Now I have to wait another 5 business days for my complaint manager to contact me. You guys find every new way to delay the situation and **** around with me. I’m amazed
-
Frank Fiocco
(@frankfiocco) reported
@Sandra_Sully The onus is squarely on Telstra. Ms Sully having to do it publicly after 7 months to rectify the issue, highlights the NBN issues a lot of Aussies face. Sadly.
-
Ozind59
(@ozind59) reported
@SydneyWaterNews This is the fifth complaint it seems you guys are taking water leaks lightly and it should be your job to let #telstra and council know about the footpath sagging seems everyone is passing the buck #domnicperrottet
-
Sam
(@iwashere33) reported
@Telstra 2 hours on chat only to be told that no one can tell me the price of enterprise ethernet. You just lost a customer.
-
stephen
(@johnsy123aus) reported
Don’t you hate it!! When you go to an optus or a Telstra shop with a problem and the person there says sorry you’ll have to call our customer service centre we can’t do it in store , hate , hate , hate
-
Mal Trebley
(@MTrebley) reported
Hey @Telstra what is going on with your service in the Esperance region.. it is absolutely atrocious of late. Cant even txt most of the time. Sure a service outage is understandable but this is beyond a joke 😡
-
Serene Peters
(@Serene_Peters) reported
@Telstra Telstra. Ur wasting Ur time. U want increased customers ? Fine. Try starting with , treating Ur customers as though they genuinely matter.Ha. And try, for a change,to listen to Ur customers. Lastly.And above all.If Ur customer complains ?REMEMBER.THE CUSTOMER IS ALWAYS RIGHT
-
Stephen Mayne
(@MayneReport) reported
Telstra chair John Mullen just told story of his recent gardening mishap where he burst a water pipe & had to call an emergency plumber who left his property knowing his address, mobile number, driver's license and credit card number. He just handed the lot over to a stranger.
-
Brett Graham 🌱
(@brettadam_23) reported
@1HalfWit @TwoPaddocks Foxtel produced The Twelve which I’ve heard was pretty good, I haven’t watched it. I have no problem with cross promotion, it’s not like he’s hanging out with Rupert. Also, Telstra has a decent stake in it but no one mentions that.
-
elyssa✨
(@lissagiedraitis) reported
The Telstra service in Northam is appalling. For a town with so many businesses and residents, I don’t know how they operate like this 🙄
-
Lesley Podesta
(@podesta_lesley) reported
Dear @Telstra My 86 year old mum has moved into aged care. You keep sending mail to her old house despite her notifying you. She is in despair. How do I fix this? Thanks
-
Matthew Stavros
(@matthew_stavros) reported
@Telstra mobile broadband basically doesn't work on Sydney trains in the CBD. Please do better.
-
Rachel Waterhouse
(@rwaterhouseaus) reported
@AustSharesAssoc is pleased to hear Telstra Chair say that there will be greater granularity in next year’s Telstra annual report on their board skills matrix to support shareholders voting on Directors
-
BobTheMonkey 🏳️⚧️
(@msftbob) reported
@Telstra I talked to on-line chat, they said talk in-store, in-store said phone Telstra 🤔 Good to see customer service has t changed at all in the 20+ years of using your service.
-
Matthew Stavros
(@matthew_stavros) reported
@Telstra Indeed. But please keep trying to do better. This isn't a problem in most major world cities.
-
Bill Baxter
(@bill_baxter) reported
@Sandra_Sully @Telstra This took around 3 months to fix at my house. The children revolted
-
Aurora
(@29_Aurora) reported
@Sandra_Sully Good choice. I sacked @Telstra years ago. There is no excuse not to provide the service you are paying for. Do better telcos everywhere.
-
Missdaisy
(@Missdai90395019) reported
@msftbob @Telstra I spent the most frustrating 4 hours of my life today online with chat just trying to buy a bundle package and new phone....it's never been so hard to spend money....gave up in the end..life's too short
-
Adelina Basile
(@AdelinaBasile) reported
So tired of paying monthly for crap internet. 5 years of useless Telstra NBN TTN which didn't work because copper wires degraded. Now, Optus wireless can't even stream IView. Scared to lock in to anything else, or too expensive
-
Tony Ilian
(@tonytau101) reported
@Sandra_Sully Sandy, 7 years ago when I worked at Telstra - I could have easily helped you. Unfortunately, Telstra gutted its faults & infrastructure division & offshored thousands of jobs (inc mine), since then the whole company has gone to ****. 100s of years of corp knowledge was lost. TI
-
SneakyTheArab
(@Sneaky_Arab) reported
@Telstra_news @Microsoft Looks like I will finally be leaving Telstra after a fruitful20+ yrs as a customer, this is a big mistake Telstra, I already dislike your 2 factor Authentication for accessing my emails!
-
elyssa✨
(@lissagiedraitis) reported
@Telstra Currently getting my hair done in Northam and everyone in the salon is having trouble using their phones- messaging, phone calls, internet, the salon can’t even take payments as the service is in and out (more often out)
-
Brad Johnson
(@Zabrowski01) reported
@BavonUnofficial Had the Same problem last week 😢 Telstra blamed nbn, nbn blamed Telstra 🤬
-
Sandra Sully 📺🎧📲🏑🌺
(@Sandra_Sully) reported
.@Telstra Hi there someone!! I am done playing nice and being patient. My modem just doesn’t work. Your people have tried rebooting it remotely, and blaming the NBN. It just doesn’t work. I need the internet to work as do my family. Someone pls help!
-
Ben Langford
(@Lang44d) reported
I just copped one, a call from Perth, pretended it was about Telstra NBN. I kept delaying, obfuscating, acting dim until she called me an idiot and hung up in frustration. This was unsatisfying. I want to really give them some grief.