Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Gladstone, Perth, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg, Hobart, Canberra and Killarney.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
||
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bewildered
(@AntiChrist66666) reported
@WittaTwitta @rubin_angela I am sorry for the frustration many of you are experiencing, I have never had anything to do with Telstra since the 90s, best decision ever, and it sounds like the culture of incompetence & bureaucracy has not changed whatsoever.
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Kristen Erskine
(@ErskineKristen) reported
@rubin_angela I left and have never looked back. Told Telstra to take me to court after months of applying charges to my account and never heard from them again.
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ohsixoneoh
(@ohsixoneoh) reported
Is @Telstra down? I keep getting a #noconnection message in emails 🤔
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Catasha 🏳️🌈 🤍🤎🖤
(@Catasha101) reported
@battlepanda_au I mean its Telstra, when isn't it having an issue ahaha
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Aust
(@km01) reported
@iTnews_au No healthy competition in market and its always Telstra. Government must encourage other providers and support them or split.
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💧Georges St Paul
(@GeorgesStPaul1) reported
@rubin_angela @Telstra @Telstra_news Must be deliberate. I had a query but gave up. Only a small amount but they are richer because the process wore me down. Very shifty lot
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Lynda
(@lgg1966) reported
@Telstra internet has been down since yesterday afternoon, estimated reconnection 3am 16th??? What is going on - ?? No communication since initial txt.
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Kylie Cantwell
(@kyliecantwell) reported
@rubin_angela Get onto your local MP. A bit of pressure from them and Telstra should back down easily and fix the error
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𝕾𝖎𝖗 𝖈𝖆𝖕𝖙𝖓 𝕵𝖆𝖈𝖐 𝕬𝖙𝖑𝖆𝖘
(@CptnJackAtlas) reported
@Telstra I'll be traveling from Perth to Brisbane trying to hit every major city. I'll be using the 4g network just hoping it's strong enough to live stream.
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Carolyn Wright
(@Cazoperadag) reported
@aussielol @Telstra Thanks. Too tired now, feeling a bit worn down by it all. I’ll ring tomorrow.
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cmgeorge51
(@cmgeorge512) reported
@PaulBongiorno Rather than having a vendetta against theABC, Minister Fletcher should be investigating Telstra and their failure to provide an acceptable standard of service to their paying customer & their failure to provide any access to their staff to address the service delivery problems .
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thematchless
(@thematchless2) reported
@Telstra Are you ever going to open your phone lines again? Or will you continue ignoring your terrible customer service and palming everything off to a chat that literally cannot help with anything?
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Angela. Rubin
(@rubin_angela) reported
@David52578899 @BeattieNgiare David I’ve reasoned some organisations don’t encourage people to query their systems or motifs. But when tree came down on side of my house whilst hanging on to Telstra I gave up..Good luck
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McKinley Knight
(@McKinleyKnight2) reported
@WilloMaeveker @DeadByBHVR Internet issues can be really bad, depending on if you are using LAN or wifi, where you live, how much you pay etc etc. I'd take it up with your provider, if they aren't Telstra that is
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peejosity
(@peejosity) reported
@Telstra There was no reference numbers, but I’m happy to share the screen shots I took of the chat and the call that was never answered.
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LiliG
(@GDoglet) reported
@rubin_angela I'd rather have root canal therapy than have to contact Telstra. It really is that bad.
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Joan
(@Nangenu) reported
@rubin_angela Not trying to let Telstra off the hook but be grateful your are not with iiNet. Phone call to Philippines, wait for technical support team to ring from South Africa to register an issue that requires action. Then wait days for something to happen. The whole system is stuffed.
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Cradlemountain
(@TasmanianArtist) reported
@Telstra my internet and Wi-Fi have been down for over 5 days
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I’ve done all the turn off, take out plug, re- plug stuff. No lights. There aren’t more suggestions on your link. I raised a fault case at 10.04 this morning. I keep getting put back to the ‘we’re very busy’ message and can’t get a resolution. I think I need a new NBN box.
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Hasitha Liyanage
(@hasianjana) reported
Hello @Telstra, Is there any contact number I can call and get a proper support? I have been trying to resolve an issue with cancelling an account since May. It was told that the order was unprocessed, but generating invoices now...
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Dave Bradley
(@DaveBradley2) reported
@Telstra... So you're a phone company which only offers chat for customer assistance? I have a security concern with my account and your automated service directs me to an app before disconnecting the call. Not a company I have much faith in anymore...
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thematchless
(@thematchless2) reported
@Telstra @jaiallison Hi Amber, what about my service?
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Matty Courtney
(@matty_courtney) reported
Fact: There is an inverse relationship between the size and age of a telco, and the level of customer service they provide. Cases in point: @Singtel and @Telstra
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A L Y
(@AlyBewick) reported
To literally everyone who complains about Telstra: You know you don’t pay enough, right? Like you pay too much I get that, but the whole problem is that you’re at the bottom of Telstra’s feudal system and you’re basically a serf who reckons they got the best deal that time.
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DJG
(@djg1357) reported
@Telstra Hi Dave - no I wasn’t and DMs yesterday didn’t help - was told to await contact re fault cases raised 7 &8 Dec that I didn’t even know about. Have been contacting Telstra since 3 Dec trying to get this 2nd booster organised and still waiting for someone from Telstra to contact me
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thematchless
(@thematchless2) reported
@Telstra Instead of stealing tweets, perhaps you could help with my NBN?
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Merry Keat-mas!
(@D_Keating) reported
@AUSFestivus Kinda sounds like our shenanigans last month with FTTN. Most of the ‘NBN Techs’ are just contractors. They just get appointments with no case notes. Even they have issues discussing with NBN and getting changes through. Amd the handover from Telstra has been *bad*.
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Superroach
(@SuperRoach) reported
@Telstra Nothing mentioned about the suburb of Lucas 3350. I'm now 8 Days into trying to get a hold on the chat consultants. The most recent one tell me there is an "outage" in my era, yet it's not listed anywhere on your site.
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DJG
(@djg1357) reported
@Telstra Frankly the worst customer service I have experienced in my life - no joke - anywhere.
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Firstfalls
(@Firstfalls1) reported
@rubin_angela Ditched Telstra 12 years ago. Hooked up with Vodafone and have never looked back...