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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 36% Phone (36%)
  • 7% Wi-fi (7%)
  • 6% E-mail (6%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Launceston, Sydney, Brownlow Hill, Penola, Brisbane, Melbourne, Perth, Cairns, Arumpo, Canberra, Hobart, Adelaide, Geelong, Cook, and Nuriootpa.

CityProblem TypeReport Time
Launceston Phone 14 hours ago
Sydney Wi-fi 2 days ago
Brownlow Hill Internet 2 days ago
Sydney Internet 2 days ago
Penola Phone 4 days ago
Brisbane Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

  • Raptor_54321
    ๐‡๐“๐€๐‘๐šฐ๐‡๐‚ ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆโ˜€๏ธ (@Raptor_54321) reported

    @_Testflight_ Came to see if it finally popped and was put out of its misery. Stayed for an actually good Telstra ad Iโ€™ve never seen before

  • troycarlon
    RANGER ROY (@troycarlon) reported

    Hey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???

  • lynettekc
    Lynette (@lynettekc) reported

    @MikeCarlton01 **** Telstra ๐Ÿคฌ

  • Hailmo
    Pirate Ninja (@Hailmo) reported

    @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

  • Mrmuskh4l5l
    Mr musk โญ๏ธ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿš€ (@Mrmuskh4l5l) reported

    @c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now youโ€™re trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.

  • madmike888X
    Madmike (@madmike888X) reported

    @Telstra Donโ€™t you update this page ever?? NBN Telstra down si. E 6am

  • kellynettlefold
    Elizabeth Anne Kelly (@kellynettlefold) reported

    Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

  • aussieV8girl
    ๐Ÿ’œโšก๏ธ๐Ÿฆ„ manda ๐Ÿฆ„๐Ÿจ๐Ÿฆ˜๐Ÿ’š๐Ÿ’› (@aussieV8girl) reported

    @Teh_Jkr @Optus Look into new customer dealsโ€ฆ If you find one that suits cancel your current plan and sign up with a new one. Loyalty gets you nowhere with them OR Telstra theyโ€™ve done the same.

  • TKags
    Tony K (@TKags) reported

    @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

  • arbon_rob93103
    Rob Arbon (@arbon_rob93103) reported

    @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: nonโ€‘existent. 2026 and we still donโ€™t have a shared rural network? When one telco holds all the coverage, itโ€™s not a choice - itโ€™s a monopoly. #WakeUpAustralia #NannyStateNSW

  • CaptHughBeard
    Devil's Avocado (@CaptHughBeard) reported

    @Telstra I'm an Aussie working in the US for a few years. I keep my Aussie mobile account paid for when I come home to visit. Can you please explain how mobile data charges are higher with you in Australia, compared to my US cell service on mobile roaming?

  • chicpussykat
    โ€œSashโ€ Emmanuelle Somerset-Beauverie (@chicpussykat) reported

    @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโ€™s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

  • andylaiz88
    andy lai (@andylaiz88) reported

    @Telstra @LiauwEllen you phone 'support' team HANGS UP ! I guess your staff are meeting their call 'quotas' ๐Ÿคก

  • jifftv97
    JIFFTV97 (@jifftv97) reported

    @dix0nm8 I use telstra jad not had any problems

  • ColinCleanEnery
    Colin Ritchie (@ColinCleanEnery) reported

    @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

  • jarro56
    Veritas (@jarro56) reported

    @karlstefanovic John Howard & Costello last budget would have been in deficit if they didnโ€™t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

  • ohfarfoxache
    AI Will Replace All Lawyers ๐ŸฆŠ (@ohfarfoxache) reported

    @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Australiaโ€™s mobile market: 3 brands, 1 real network outside the cities. @Telstra inherited the infrastructure, kept the spectrum, and now dominates regional coverage. If the government wonโ€™t mandate roaming, weโ€™ll never have genuine competition.

  • kc9on
    John Clements (@kc9on) reported

    @eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......

  • mightgetthere
    Val (@mightgetthere) reported

    @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. Iโ€™m not sure but I think Telstra and Optus are a bit gun-shy well.

  • Mythical_mira
    ๐Ÿ™Mythical Mira ๐Ÿชธ (@Mythical_mira) reported

    lol got my first spam call ring ring hi miss Iโ€™m calling from Telstra you to say you won a new smart phone iโ€™m with *insert different provider* thats not possible madam Iโ€™m just trying to give you a free phone ๐Ÿ˜ก obviously angry tone Quiet processing (no sleep) i hang up

  • MelPalling
    Mel Palling (@MelPalling) reported

    @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

  • PeterPeterV20
    Peter 2.0 ๐Ÿ๐ŸŒธ (@PeterPeterV20) reported

    @cyberpunkdingo Yes, Telstra as you mentioned did a signed deal with Infosys. 600 jobs gone, all local IT contracting staff were retrenched. Then they use some onshore workers to run the service but the workers are mainly offshore. NAB also partnered with Accenture this failed miserably.

  • FLAWEDFABULOUS
    FLAWED&FABULOUS (@FLAWEDFABULOUS) reported

    @future_vision18 @abmarkman Sorry , I am in the car now on my way home my phone is + 61 0414 412 473 I have mt phone with me i put the volume up Rod gets a better single he is on telstra. If you have trouble his 0404479712

  • wakeuptotheleft
    Don't Listen to words. Watch their actions. (@wakeuptotheleft) reported

    @DarcyMiddleton @AmeliaBee7 Itโ€™s not trans hysteria mate, we moved my two nieces from a public school to a private one as they were allowing a boy to shower with 12 year old girls and when the parents went down to the school they teachers were attacking the girls and offering to re educate them , where I currently work ,the young kids that work there also go to a government school and a 16 year old is now allowed to shower with the girls and this **** has hit the fan at that school. It happens is workplaces too, I worked for Telstra for 12 years and then another big corporate for 10, we had a gym on site for all staff and it used to be quite busy before and after work as it was free. Then the morons announced their trans policy and allowed the males to shower and undress with the females. No one complained because they know theyโ€™d get in trouble and 95 per cent just stopped using the facility, meanwhile on teams everyone is talking about how ****** it is and how no one can say a word. This is issue plays a big part.

  • KymRob25112
    rob2511 (@KymRob25112) reported

    I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

  • skylarusi
    ๐•ป๐–—๐–Ž๐–“๐–ˆ๐–Š๐–˜๐–˜ ๐•พ๐–๐–ž๐–‘๐–†๐–—๐–š๐–˜๐–Ž ยฉ (@skylarusi) reported

    @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

  • Gmeister67
    GregM (@Gmeister67) reported

    @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink