Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (39%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Adelaide, Hobart, Orange, Charles Sturt University, Wollongong and Twin Waters.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
TV | |
| Sydney |
Internet | |
| Melbourne |
TV | |
| Brisbane |
Internet | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Allan Hobbs🇦🇺 🇺🇦 👍 (Quadvaxxed)
(@AllanHobbs55) reported
from
Menangle, State of New South Wales
@Telstra I can give you a heap of unsatisfied Telstra customers who have tried to get issues solved and your customer support has no idea what to do. Then your customers gave to look for others to help.
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
The service, @Telstra, was pathetic AS YOU KNOW and did nothng about! 10-12 down, .8something up. Not really adequate. So now I am using a non–@Telstra iPhone to get onto the net, 24.6 down, 1.54 up. iPhone and unlimited data $50/month from @amaysimAU who are wonderful!
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
I signed up to @Telstra ADSL. A month later—no modem had arrived. I hassled them again, got someone who got the thing done. Got my modem 29 March. 31 March I got a bill for $80. Not bad, 2 days service, $80!
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* Adam Logan * Quarterback Val saves us
(@BenPugsley) reported
@ToddyGreaser So do I. And it’s hopeless. Ever since PVL took the stream off Telstra and gave it exclusively to fox it’s been getting worse and worse. Seems like a lot of people have same issue
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
@Telstra OK, Telstra has come to the table and the matter is resolved to my satisfaction. It would have been nice if this issue could have been resolved earlier and more amicably but that was out of my control. USE social media! It gives you a powerful weapon against overpricing etc!
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Lee Corporal
(@ItsStillMefa) reported
4/ A recent audit of the govt myGov service portal by a taskforce led by former IBM & Telstra chief #Thodey called for the portal to be confirmed as the “go-to” place for people to access services online from the Aust govt & communicate with all Australia. Hackers Paradise
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Cyntech
(@Cyntech) reported
@Telstra what's the go with Llanarth mobile service (2795). Moved here 2 months ago, hardly any service, definitely no 4/5G. Making phone calls for work is almost impossible.
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Sekrab
(@SekrabBin) reported
@Telstra I disabled third party cookie and any ad blockers, tried Chrome, and Brave, and mobile chrome, remove site data multiple times, i think i messed something up because when I try to login (i was allowed to create an account at one point) its associated with the same email, twice
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
Today @Telstra cut my service. So I had the service 29/3–24/4—three weeks for which @Telstra billed me $145 (a $15 discount appeared ???) I would have paid the $80 in 2 days time, and each month after that. @Telstra you ****** up and overbilled me!
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Matt Adamson
(@MattAdamson75) reported
@Telstra your customer service has just inspired us to look elsewhere
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
@Telstra I have been told the $65 is a real bill or something like that. To me it was $80 for two days service!
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NomNomDePlume
(@NomNomDePlume2) reported
@Telstra Lol, just spent a couple of hours on Telstra messaging app today too. It's a pity most can't speak Australian English, don't understand the equipment, and first string level all can really say is switch it on and off again. No my internet is not working yet. New router coming.
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Cyntech
(@Cyntech) reported
@Telstra No, I haven't. FYI, it's not just me either. Family use Woolies mobile (Telstra network I believe) and it's the same deal.
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Jon Tully
(@BStardJon) reported
@Telstra internet down in 3758 FIX IT useless money grabbers been off and on for last week totally expected from you mongrels can't ring on VoIP due net being down TelLies should be your new brand
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Lynda Lee
(@Leel06Lee) reported
Bloody TELSTRA mucked me totally now - Given me a new sim/number I don`t want! And NOT DONE what I Want which was Include original mobile onto plan so I don`t have to voucher (like they used to do). Now I`m non-contactable altogether. Sick of crap service & Expect $$$$
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XRPAussie
(@XRPAussie) reported
@Telstra We called you 9 times. Including 2 account managers who replied with "we got no missed calls" rather than. Let's work to fix this asap. All good, our techs put in a temporary solution to give you guys time. :)
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Geoff Hutchison
(@GeoffHutchison) reported
At @telstra shop listening to grumpy bloke being rude to extremely polite young rep. I hear it all the time and I hate it. Be better or no-one will wipe your arse in that nursing home. @abcperth
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adam doherty
(@adamdoherty31) reported
@Telstra this is absolutely ridiculous, why does our internet drop out every horse for about 10 minutes. The whole area is suffering this disgusting crap service. You are supposed to be the “gold” standard. If this is the pinnacle the we are in strife. #fixourinternet
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Dutch
(@dunxcorp) reported
@FKwegen We paid over $80 billion for an NBN Telstra quoted $6.4 billion to build. We have bigger problems than panic contracts
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Marco S
(@MarcoS98862236) reported
@Telstra can someone help me? I'm looking for a unlock code for my ZTE MF910. I tryied to call, butt after 33 min i Hung up
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Brad Skeggs
(@BradSkeggs) reported
@GeoffHutchison @Telstra @abcperth There is a reason Telstra shares were 8$ 25 years ago and they are now 4$ . Terrible business with horrible customer service . No excuse to be rude though
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tim
(@timothyqsol) reported
@Briggs @Telstra Press “13” for Customer Service
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Danielle Clode
(@DanielleClode) reported
@Telstra It's been going on for several days. They did an "update" on the tower which took a whole day and it was superfast for a while and then it just died. You should be able to check the tower's performance and see the problem. Site ID: 9028105 on Morgan Rd.
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Jon Tully
(@BStardJon) reported
@Telstra Was impossible due to not having internet it is now back will be looking at a decent ISP rather than TelLies - very poor form from an Aussie company. Was fine all day and then at 4pm went to crap no 4G nothing
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Jon Tully
(@BStardJon) reported
@Telstra Been there done that as I said TelLies are useless I know the outage page says everything is fine but my modem is going blue to amber and it's green now so whatever TelLies were doing in 3758 has finished be nice if updates were being advised Customer service you know
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jac #TheAlbum
(@JackieWarner13) reported
from
Sydney, State of New South Wales
Cancelled my binge service then registered again as Telstra were doing a year deal that's $6 cheaper every month for a year so saving $72 this next year
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Tash W
(@MVMeridian) reported
@GeoffHutchison @Telstra @abcperth Says a lot about a person, the way you treat workers/staff. Boofheads abound sadly.
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Sekrab
(@SekrabBin) reported
@Telstra yes the problem is quite stubborn and it breaks at different steps, is it supposed to work from abroad?
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Danielle Clode
(@DanielleClode) reported
Paying for a top tier internet speed. Getting 3mbps that can't even run Netflix without choking every 30sec. Line of sight to the tower and it"s worse than the old copper ADSL was. Can't even lodge a complaint. Good job @Telstra
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greg bell
(@gregbel18879083) reported
@GeoffHutchison @Telstra @abcperth the Telstra Shop provides a level of service that is shameful