Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Phone (40%)
-
Internet (39%)
-
Wi-fi (11%)
-
E-mail (5%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Hobart, Adelaide, Perth, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
🦋~ Rebeka ~ 🦋
(@Lunatickles77) reported
How many Telstra technicians do you know that phone you from Singapore? Ummm…..none!!! This is the number that called me +65 2138 0230….to talk about my Australian network that by the way people….doesn’t operate out of bloody Singapore 🇸🇬!!!!!!!! Scammers are on the rise…🤨😡
-
Mel-eficent (งuwu)ง
(@mel_eficent_) reported
My wifi has been out since last nights weather & it looks like my telstra service is mostly out. I can't check the outage website because I get a few seconds of service at a time. Looks like I'm going extra hard on the isolation this lockdown!
-
Melanie Archer 😛
(@MelArcher369) reported
@Telstra No I find it insulting that I cannot continue my current plan and get a new phone because some idiot that works at Telstra has decided that upfront plans are better so as not to "confuse" the consumer - like whatever...
-
GibboBG
(@GibboBG) reported
@Telstra Still no mobile service since Saturday morning. Telstra don't offer ADSL/NBN to our address. We are a bit out of the way. The satellite plans are awful. I have the same data on my phone, 80g, as the sat net. At 25mbps.
-
Gary J Senior
(@GaryJSenior1) reported
@Picketer Wrong. Connect all via the internet, I think your problem is 1: Telstra & 2: thinking that talking to anyone would solve your problem.
-
angazi
(@MadeInAfrica24) reported
@Telstra no reference number. they just got back to me and have offered to credit me for the inconvenience but the issue is still unresolved and I now have no more time today allocated towards this issue
-
GibboBG
(@GibboBG) reported
@Telstra No service at all. I'm using the sat net WiFi Same with the other mobile phone here.
-
BeVikhy
(@BeVikhy) reported
@Telstra I am experiencing a worst outage since yesterday and i have complained about it 3 times in 28hours and it is just a barring issue and you guys are so inefficient that you couldn’t lift barring even after i paid the whole bill
-
Sam
(@samantha4bs) reported
Please rethink L5 restrictions @marshall_steven! I’m over 38wks pregnant. No landline at home. Accidentally crushed my mobile phone. Can’t find a replacement! @Telstra wouldn’t sell me one outright because I’m not a customer. Other stores were closing + said closed for the week.
-
Ron Dunn
(@ronInBendigo) reported
@bensab3 I don't know why you chose to make that blast, it may surprise you to learn that I'm in partial agreement. Not all privatisation has been bad, but it needs natural competition. Telstra, for example, worked to our benefit because of Optus etc. Utilities were a dismal failure.
-
⛧ simp ⛧
(@coordinate136) reported
**** telstra **** u **** u **** your useless *** system ***** has only ONE JOB, and it fails 5 out of 10 times, GODDAMN IT
-
ӾƬ卂
(@xtaxworld) reported
No baseband issue on the 4th iPhone, It was locked to Telstra, This little Telstra sim card just saved my *** 2 times, The iPhone I had just reset was carrier locked to Telstra and so was this iPhone that I thought had a baseband issue, 4 down 2 to go
-
BeVikhy
(@BeVikhy) reported
@Telstra the worst service i have ever experienced and still experiencing it right now
-
Chuffy | E12s Pain
(@CMYKChuffy) reported
Thanks for consistently bad service and ****** customer service over the years, Telstra. I can’t wait to be rid of you.
-
Trax
(@trax4321) reported
Just got a call at work from Telstra telling me that my Internet is being disconnected yet again. I tell them yeah that's fine, do it. But for some reason they never do.
-
My father calls me Mary
(@65georgiegirl) reported
@Telstra Hi Lisa, no issues at all, that's why I was doubtful plus calling from a mobile was strange. I only answered because I was waiting for another call.
-
BeVikhy
(@BeVikhy) reported
@Telstra Why do you ask me to dm and then you start neglecting us This is what i spoke about the worst service providers
-
Sharon Single (O’Keeffe)
(@agronomy_sharon) reported
@SarahHWilson_AU @Telstra Have you got WiFi calling turned on? Mum had the same problem, was told to turn it off and she stopped dropping out.
-
VonZad
(@VonZad) reported
@Picketer Serious question: Why are you with Telstra? I understand Mobile coverage might be a factor but you might find a Telstra reseller would give you a better customer service experience, neither of the big two have had decent customer experience in about a decade.
-
Dean Knight
(@knightd73) reported
@tofar1 You have this issue with telstra i dont have message bank yet every call goes to it automatically since they upgraded 'plans'
-
Mildred Shooter
(@MillyShooter) reported
@Telstra No thank you just cancel the services and the sales person who attended couldn’t give me a good competitive price of the mobile broadband so I decide to go with Optus
-
Dianne Lawton
(@DianneLawton11) reported
@Telstra can I'll cancel my bill online or not still.have to go to Telstra
-
Dominic Meagher
(@dom_ma) reported
@j_laurenceson This isn’t correct at all. For Telstra it must be a commercial decisions. For “Australian tax payers” the only appropriate measure is national interest. Commerce is at most a second-order issue.
-
Tom Williams
(@tomwilliams70) reported
@Telstra where is my product which I ordered 3 months ago…points deducted but still no delivery and it’s not a @startrack issue!
-
Melanie Archer 😛
(@MelArcher369) reported
@Telstra There are 0 benefits, absolutely 0 benefits of breaking up my Telstra bill into different payments on different dates - how stupid.
-
Caryn Wilson
(@cazjade) reported
Still no working @telstra phone service. 🙁
-
MoeMagpie
(@MoeMagpie) reported
@abcnews If the ABC says it’s a bad deal, best that Telstra buys it.
-
clairedaly
(@Maddingly9) reported
Remember back in the day when Obama wore a tan suit & the Telstra network went down for an hour Horrendous news
-
Brandon E Bolhuis
(@BolhuisE) reported
@splucy @Telstra @Optus you can stream on 10Mbps? 0_0 i can't even receive a stream on 10Mbps that's higher than 160p resolution with low-latency turned off. the vod on my channel shows what 10Mbps gets me; ... you're a lucky duck.
-
splucy ✪
(@splucy) reported
I'm sick of @Telstra's garbage reception for my live streaming (so much for being the best network). Vodafone has better in most areas where Telstra used to be good. Any suggestions on plans that can give me up to 10MBps speeds & ~200GB data a month? @Optus? Felix? Amaysim?