Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (41%)
- Phone (35%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Adelaide, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
4 hours ago | |
|
Brisbane
|
Wi-fi | 2 days ago |
|
Perth
|
Internet | 2 days ago |
|
Sydney
|
2 days ago | |
|
Sydney
|
3 days ago | |
|
Melbourne
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Louis 🎧 (@theKoala_Man) reported from Orange, New South WalesGoogle’s “Billion Dollar Vote” in Australia’s tech future is purely because they can see the incapable attempts of our Government(s). Telstra (pre-sale), NBN, QR Code Apps, Privacy Issues - but let’s highlight the NBN.
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Rob Gardiner💉💉 (@GardinerRob) reported@tweet__j_b_ @Telstra Always quick to blame an outage yet when you look on their site there’s no outage which means the network is useless second rate service for a second rate net work
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MaxamaN (@MeMaxMan) reported@renew_economy Australia's worst company to work for. Telstra. Incompetent, nepotism and corruption. Toxic hell hole.
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Simon Paris (@Simonelecat) reported@Telstra Thanks Greg. That works now. Yr cust svc guy told me to use my email & login. 🙄
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abhilash (@abhilashsiyer) reported@Telstra We'll as I understood I will need to wait for 48 hours to get my previous order cancelled but I need to contact customer care "billing" again to get refund 🙄. Then I again need to contact customer care to get my actual connection. So much of hastle just to be a NEW customer.
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DR (@berenger24) reported@Telstra so I would usually never do this by this channel but i am not getting anywhere. recently moved to Caulfield South and both my wife and I don't get more that 1 bar signal in the area. Raised a ticket but nothing from Telstra INC16588109. Phones unusable - please help!
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laur ☆🧣 (@lastkissperry) reportedthe disney+ app on telstra tv is so bad it’s funny. me: clicks on the show I want to watch the app: here’s a random movie you didn’t want to watch
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BaBE ONeR🌺 (@BabeOner) reported@Telstra Well yes you have withdrawn $1 from my new account for a have a new bank account since I lost my wallet at the shops and someone was using my card so I now have a new account but the bank has confirmed that should not be an issue for receiving my money especially since the $1
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Javid Forssman (@bourkoeatsmunt) reported@Telstra That’s so dumb. Who the hell wants two bills for one service! Literally find me one person who wants that
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Javid Forssman (@bourkoeatsmunt) reported@Telstra Howdy, not too fussed on how it works - would just like to have my payments for the same service in sync
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abhilash (@abhilashsiyer) reported@Telstra 3 times store visit, No response from store on calling. I call up customer care for this rudeness. Even without completing the first porting order, I was charged 55$. I am wondering why I still want to be your customer
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Jarobes (@Jarobes_) reported@Telstra Can you please fix my wifi :) <3
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Eternity (@vEternity_) reported from Melbourne, Victoria3 months since ordering my phone and ole Telstra say it'll still take till the end of the month ******* dead
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DarrenWeatherly (@CtrlAltDarren) reportedHow, after all these years, is @Telstra still the WORST when it comes to being transferred to another department, IDing accounts when not necessary and constantly repeating yourself to no end only to be told half asses "oh I'm so sorry" by the next rep that DGAF @TelstraEnt
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Shane Earl (@ShaneEarl69) reportedYet another unsolicited text message from the UAP. How can this even be legal, and you can’t reply to them either! @Telstra - please fix this! @CraigKellyMP - go away and leave me (and the rest of the country) alone! You are a danger to Australia, spreading misinformation.
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Kim Trenerry (@junglegirl_1976) reported@Telstra Can do that!! The website says it closed at 4pm, so I didn’t think I could get down after work. 👍🏻👍🏻
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Herbules (@h3rbu1es) reported@Damo31407306 @Telstra I need help Telstra please I have no internet what should I do? Can you ratio Damo as well, thanks Regards Jeffery Paulson McDermott Sandra
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Manish Paul (@manishpaul26) reported@Telstra Simplify? Really? This is RIDICULOUS! HOW CAN A NETWORK NOT HAVE ROAMING?!! ALRIGHT. I'm outside Australia and I need OTP for my various services. How do i get this now? Can your brainless decision makers help me out?
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OldMateGamer (@oldmategamer) reported@theOG_Guycycle @AustraliaXSX Unfortunately you have to be a Telstra customer
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DR (@berenger24) reported@Telstra @Telstra service is 5g but even switching to 4g same problem - only 1 bar
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abhilash (@abhilashsiyer) reportedSo rude @Telstra! I have been trying to get ON Telstra. Yes! I am STRUGGLING to become your customer! I have visited your Eastgardens store 3 times, nothing happens. I contact your call centre and the agent Tiana argues with me. Don't you want new customers anymore?
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Jan, a guest on Biripi Land. (@Jan_lindsay) reported@placidhunter @rohan_connolly Howard....I will NEVER sell Telstra Howard....I will never sell our Electricity grid Howard....Climate Change is a Lie Abbot......A Carbon tax is the way to go I can keep this up all day..how bout you
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Edmond Ng (@EdmondWaiting4U) reported@theOG_Guycycle @AustraliaXSX Problem is you have to be a Telstra customer and it is difficult to get over myself in switch to their much more expensive service…. Not worth just for the Xbox
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Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported@Telstra Telstra case managers won’t even speak direct to customers they are so opposed to resolution operate merely to frustrate their clients to give up Bagel stars, will never recommend
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Javid Forssman (@bourkoeatsmunt) reportedJust had the most asinine discussion with a @Telstra rep claiming that splitting out payment dates for handset and plan simplifies billing for the customer, and I can’t change dates to sync them up. @Telstra WTF!? Why would I want that!?
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Xr globalised (@sarah_andros88) reported@Telstra fix my network
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BaBE ONeR🌺 (@BabeOner) reported@Telstra I have screen shots where I have been told again and again that my refund is being processed and ther will be no issues????
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Hilarie de Polastron (@vintagelace) reportedDidn’t realise @Telstra was in such bad financial shape. This is the 3rd month in a row they’ve asked me to pay my bill 2 weeks before it’s due.
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A-Merry-co Alvarenga🎄⛄️ (@americo76) reported@Telstra Seems like you kneaded to get down to the bottom of this and loaf and behold the truth has risen. At yeast we got to the crust of the matter. Dough, some people seemed lost.
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myknittingwool (@myknittingwool) reported@Telstra is Telstra down at 7017