Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Phone (41%)
-
Internet (39%)
-
Wi-fi (11%)
-
Total Blackout (4%)
-
TV (3%)
-
E-mail (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Batlow, Sydney, Melbourne, Cornwallis, Adelaide, Forbes, Launceston, Perth, Bundaberg, Hobart, Canberra, Killarney, Gilberton and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Batlow |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Cornwallis |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Mike D⛵️💎🌺
(@Mike_D_67) reported
@Telstra I have a download speed of 0.64 Mbps and and upload speed of 4.2 Mbps. There’s a problem!!!
-
BIRRR
(@betterbushcomms) reported
@yGrael @abcnews @Telstra Roaming will do nothing to alleviate the current regional mobile network congestion it also won’t help increase coverage and would be a disincentive to encourage further investment in the regions. Totally agree that locals would suffer.
-
Mavrek.eth
(@themavrek) reported
@CloutedMind @Telstra @BoredApeYC They did this with the Pirate Bay years ago when I was in high school. Easy fix: Change your router's DNS to Google's [8.8.8.8] Most people leave it with Telstra's default DNS, which is how they can block whatever they want.
-
Froggy
(@bellfrog) reported
@slsandpet I’m having trouble with everything. If you ring any major business or government enterprise you will have trouble talking to a human unless you are buying something one one exemption Telstra or NBN
-
Matt
(@supremeturnip) reported
@PhilGould15 @Telstra Yup there's a problem - it's Telstra.
-
Kate Barkley 🐕
(@MissKateBarkley) reported
@Telstra It's blue. The modem is in back up mode and extremely slow. I had to use my Vodafone mobile data just to get on the troubleshooting
-
Old man over the hill
(@mac95871978) reported
@Nrg8000 The piece of string that telstra calls a connection is currently wet and unable to support 128kb transfer rates!
-
Gordo
(@GordosThugs_SC) reported
@Telstra No way, that is completely unacceptable. And I bet I’m being charged for the service as of the 19th, even though I have no modem and won’t get one for some time?
-
💧Alex Mandl
(@AlexHMandl) reported
@NBN_Australia My NBN service is rubbish. Telstra is my provider. FTTN is a band-aid and what I really want to know is when you will get FTTC at the very least and FTTP into my neighbourhood. In fact, my street. The only information currently available is whether it is there or not.
-
BDubAus
(@bwrigley) reported
Hey @Telstra your techs keep trying to ask me to ‘troubleshoot’ the internet issue and I tell them my whole neighbourhood is down. Why don’t they listen and understand what I’m saying????#badservice #telstra #fail
-
Stafford
(@staffordvp) reported
@techAU @Telstra A bit like when the power company down in Tassie trialed being an ISP with broadband over powerlines. I reckon your idea has better legs.
-
Wayback Bot
(@WaybackBot) reported
Telstra shuts down rival website
-
Jakeb Branford
(@Jarb_Branford) reported
@JoelyDenterpris @Telstra I had starlink for the brief time I lived down the road from you in Nelson’s old house. Could hardly make a phone call on Optus, Telstra slightly better. Starlink was fantastic
-
sadan01
(@sadan01) reported
@_markagregory @Telstra Serious question Mark - how many of those other RSPs offer 4g/5g as a backup service if the NBN goes down? However, I am sure most of Telstra's higher charges are just because they can.
-
𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e
(@stirlospace) reported
from
Melbourne, State of Victoria
@cameronwilson Also v handy for checking “does X network actually provide service where I’m at /. Work or live?” Without having to sign a contract or >1 month typically. Where I’m at in aus Telstra and Vodafone seem to be the best combo, Optus just does NOT work. At all, YMMV etc
-
Lisa Thompson
(@lisamt75) reported
@Telstra No. I’ve had issues with connection since relocating in December. Apparently have an nbn technician coming tomorrow but that doesn’t mean it will be resolved. I need some sort of internet meantime that works. I’ve contact Telstra multiple times just to get to this point.
-
BDubAus
(@bwrigley) reported
@Telstra @NBN_Australia our internet connections are all still down in the inner west of #Sydney, and have been for over 24 hours! Just 5kms from the CBD! What is going on? We’re paying for internet and not getting it. #ACCC
-
Tavern Crawler
(@Tavern_Crawler) reported
@Telstra unable to connect to my twitch account, attempted restart a few times, but was fixed as soon as i changed my network from the phone to my home network (which is ****)
-
Tim Williams
(@mySMtips) reported
Please ensure that complaint ref # 52245375 is resolved on Monday 23rd Jan / best to CALL ME on the mobile / this is costing our business $10 to $15K a week in LOST revenue ☹ @Telstra @TelstraEnt Google fixed the minor issue with our website 3 weeks ago!
-
Nigel Highley
(@NigelHighley) reported
@Telstra Ok, there is no problem with speed to my modem will troubleshoot again
-
BDubAus
(@bwrigley) reported
@Telstra That’s great? #Telstra’s way of describing a 15 hour outage? What is going on here?
-
Tavern Crawler
(@Tavern_Crawler) reported
@Telstra , getting errors on my OBS when i use your mobile network. have you added a blockage to stop people streaming to twitch?
-
Ilana
(@madilana) reported
@_markagregory @Telstra Other companies can make you waive your rights under CSG legislation and will refuse to service you if you don't waive the rights. Telstra cannot make you waive your rights. Maybe we need to enforce the other telecommunications companies to be covered by the legislation too.
-
**** Cudmore
(@CudmoreJock) reported
@Coopsy25 @Telstra @PhilGould15 How was Gus able to post a tweet on the internet talking about poor internet connection if he didn’t have some semblance of connection?
-
sami peachey 🍑
(@PrincessPeachey) reported
@cameronwilson i agree but i’m yet to find an esim signup that hasn’t been a hassle. i had to get SparkNZ support to manually send me a QR code. T-mobile USA doesn’t let you log into an account so you can’t recharge & you can’t reuse email addresses. I hear Telstra post you a QR code 🫠
-
BDubAus
(@bwrigley) reported
@Telstra Really? The @Telstra app confirms there’s an outage in my area, as does the WhatsApp neighbourhood group chat where people are going berserk about it. 15 hours now. Why would I waste my time doing that?
-
jameel 🇵🇸
(@_oh_Shit___) reported
@luxlazuli me too. wtf is Free Telstra Wifi?
-
Gordo
(@GordosThugs_SC) reported
@Telstra Completely unacceptable. This is a Telstra “smart” community, which means I’m forced to use your services. Enjoy the bad publicity, coz I’ve had it
-
Phil Gould
(@PhilGould15) reported
My NBN Internet keeps dropping out. Happened a lot over the past few days. Why is that? Is there a problem? @Telstra
-
Murray Ferguson
(@MuzzaFerguson) reported
@somewherein84 It's kinda like cold call telemarketing. Get told to **** off 99 times and one eventually says "Oh no, Telstra, help me get rid of this virus!"