Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (49%)
• Phone (38%)
• Wi-fi (7%)
• E-mail (3%)
• Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Penola, Cairns, Canberra, Hobart, Geelong, and Cook.

City	Problem Type	Report Time
Brisbane	Internet	2 hours ago
Sydney	Phone	9 hours ago
Sydney	Internet	21 hours ago
Sydney	Phone	21 hours ago
Brisbane	Phone	22 hours ago
Melbourne	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 5 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  mark coppleson (@vmc2011) reported 5 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  John Silvester (@JohnSil81971396) reported 14 minutes ago

  @karlstefanovic Sold off Telstra and government assets to their mates to square the debt. Big thugs these two. Cost of living crisis that Australians are facing is because of the regressive mess of the GST There was never a good crisis before the GST.

• 
  Brian Kendig (@bkendig) reported 19 minutes ago

  @Telstra If you'll let me message you directly, I'll provide your customer's Telstra ID and my email address that he somehow put on his account. Thank you for your help!

• 
  Imagine that (@ManaImagine) reported 20 minutes ago

  @brandilwells Yea it's so hard to find headphones with micro card slots anymore now, all i want to do is listen to my mix and not have to connect to bluetooth and then to the stupid Iphone which has no memory or any data left on my prepaid yea FU Australia Telstra you joke of a.. FFS

• 
  Jesse (@JesseValeri) reported 20 minutes ago

  @Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.

• 
  스칼렛•해린 (@scarletthxxrin7) reported 21 minutes ago

  @Telstra hi, How long can a Telstra prepaid number stay active without a recharge before the service is cancelled? I’ll be overseas for around 2 to 3 months and want to keep my number without buy any data. it will be wasted.

• 
  NewsTongue (@NewsTongueX) reported 21 minutes ago

  🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 24 minutes ago

  Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

• 
  Funkdoctor (@Docsthename) reported 24 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  Brett Keleher (@thebrickcleaner) reported 29 minutes ago

  @Telstra data outage in Melbourne SE??

• 
  Paddy (@Dabatsau) reported 35 minutes ago

  @OneNewsAu This is not new news, they have been trialing sms over starlink using Optus and Telstra OWNED spectrum for several years and its at least live fir SMS on Telstra. As soon as Starship is cleared for normal operations they can launch the larger v3 satellites which will support this function fully. The spectrum spacex purchased is not compatible with current phones regardless, and would require manufacturers to adopt that band for use so its not close to being usable nor launched.

• 
  y (@yuyan497) reported 36 minutes ago

  @Samantha7ey it's the telstra network 😭

• 
  Luke (@Posica) reported 37 minutes ago

  @ttyoma_ @luckychappy_ Well im with Telstra and the servers just arent good on apex unfortunately. Especially recently alot of slow mo or higher ping games

• 
  t ♡ (@jopperatenzos) reported 37 minutes ago

  @Teh_Jkr @Optus happened to me so I changed to Boost who are cheaper. they’re on the Telstra network too!

• 
  jess 🌙💍 (@talkingj3ss) reported 38 minutes ago

  @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

• 
  Catherine (@Catheri09875779) reported 39 minutes ago

  @RennickGBR Telstra also 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

• 
  Francis McF (@FrancisMcF1O) reported 41 minutes ago

  Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: non‑existent. 2026 and we still don’t have a shared rural network? When one telco holds all the coverage, it’s not a choice - it’s a monopoly. #WakeUpAustralia #NannyStateNSW

• 
  Rolly polly (@Rolly50Hundred) reported 41 minutes ago

  @FranMooMoo I’m in. Telstra and Optus have had the market monopoly for too long and wtf do we get for it? Excellent coverage in the Gold Coast and absolutely woeful phone reception in the entire rest of the country. Starlink will level the playing field nationwide.

• 
  Alex (@alliao) reported 42 minutes ago

  @VoteLewko @Starlink I remember seeing a telstra truck with slogan… “Australia that’s why” while trying to get better signal

• 
  Ike Evnaris 🇯🇵 🇦🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DuckEvnaris) reported 42 minutes ago

  @FranMooMoo Finally, I’ll get better reception in my house than the so called “5G” coverage Telstra offers. Something tells me though, that the government will do everything to thwart a Starlink phone network in Australia to protect Telstra.

• 
  Madmike (@madmike888X) reported 42 minutes ago

  @Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am

• 
  jeeta Brar (@brar642188) reported 43 minutes ago

  Telstra network in Clyde North, Berwick, Cranbourne & Dandenong is terrible. My UberX and trucking business depends on my phone, but calls and data keep dropping. Paying premium prices for poor service is unacceptable. Do better, Telstra. shame shame @Telstra @TelstraBcast

• 
  Mr Max (@MrMax_2000) reported 49 minutes ago

  @VoteLewko @Starlink Telstra promises speeds of 500Mbps and delivers 50. Average time wasted in customer care calls is around 30 min. The speed a never consistent. But price hikes every year. They were offering measly 50 Mbps but just to thwart starlink they offered higher speeds on paper.

• 
  Pak 🇦🇺 (@_Whale_fish_) reported 49 minutes ago

  @VoteLewko @Starlink Ah, look, some competition! How terrible. Telstra and Optus will be forced to improve their services. Brrrrr

• 
  AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported 49 minutes ago

  @kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra

• 
  Antony (@Antony_Collins) reported 50 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  Robyn 🇦🇺🇮🇱🇺🇸✝️🙏🏼 (@rightasrain100) reported 52 minutes ago

  @Kate3015 It’d really not that hard to spot but to the untrained eye they always look legitimate. My husband a case in point. He doesn’t click on the link but always asks me how to deal with it. Every time I,show- block the email via,the contact card, delete, simple. Government departments never send you anything, just a notification to go to My Gov. Telstra has the email in the App. If it’s not there it’s not real. There are couple I can think of.

• 
  Madge (@DriveClever) reported 55 minutes ago

  @Telstra the sheer incompetence of your systems, processes and staff is beyond belief. I have wasted 2+ hrs on the phone trying to reset a password. I vowed years ago after you sold a debt that never existed that would be it. I should have stuck to that resolution. Dreadful.

• 
  Moses kiweewa (@Moweezy5Moweezy) reported 59 minutes ago

  @Telstra Worst customer care I ever experienced in Australia. Telstra