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Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Sydney, Melbourne, Brisbane, Canberra, Quinns Rocks, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, and Gold Coast.

CityProblem TypeReport Time
Perth Internet 4 hours ago
Adelaide Phone 8 hours ago
Sydney Internet 12 hours ago
Sydney Internet 13 hours ago
Melbourne Internet 13 hours ago
Brisbane Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • eff__mitch
    some sox (@eff__mitch) reported

    @Telstra - Your app breaks whenever I try to pay my bill - My Telstra crashes whenever I try to pay my bill - "Pay your bill" form crashes whenever I try to pay from there - I paid over the phone last week, never went through - Complaints form crashes too For two weeks now.

  • DentePresi
    PresiDente (@DentePresi) reported

    @yeahthevic Yes. The whole Optus network is down. Telstra seems to be fine

  • FlatGrey
    💧MurrayGrey (@FlatGrey) reported

    @telstra my prepaid service has lost all its data and connection this morning. It was on auto recharge but Telstra has just changed plan. How can I get it fixed?

  • apiyo_dreaming
    Jordan -apiyo- (@apiyo_dreaming) reported

    @Telstra Carlton North 3054. Regularly getting texts notifying me of a voicemail when the call never came through. And regularly unable to make outbound calls. See the other twitter reply for someone else with similar issues apparently.

  • mchlcpr
    Michael Cooper (@mchlcpr) reported

    @Telstra A further reply. The Telstra Platinum people suggested that the problem was with my modem, and a replacement is being sent to me. However, this afternoon (after about 36 hrs), my upload speed returned to normal. Were there any problems identified in the 3189 Moorabbin area?

  • 4embracinglife
    Melanie (@4embracinglife) reported

    @s3_gunzel @Optus Entire NBN network looks like.. Telstra & others having issues too

  • break_something
    Poida Says #Silver (@break_something) reported

    Optus internet and mobile service is out. How are they tweeting about it being out? Do they have a Telstra account for backup??

  • yungjxesh
    🤡 (@yungjxesh) reported

    @LonerDefi @Optus @Telstra Telstra ******* sucks

  • bernieStew55
    BCNS (@bernieStew55) reported

    @Telstra If it is scheduled, not great to do it in school holidays when the population doubles. If unscheduled, perhaps just bad luck. I was expecting better.

  • Uber331
    Eastern Suburbs (@Uber331) reported

    How stupid are the Telstra ads which are ruining the NRL game Did a six year old write that ad @telstra. @belong

  • parryea
    Parry (@parryea) reported

    @Kogan ordered, reordered, had my delivery returned twice due to an incorrect label and now have to wait again for the item to be dispatched. I get there are delays because of lockdown orders - but telstra can deliver the next day, is there a bigger issue here?#koganfail

  • tyroga
    Tyroga (@tyroga) reported

    @Optus So even though it is going to cost more, I'll be moving to @telstra anyway because the service is too unreliable from @optus. I see now it also includes "some" people in SA too. ¯\_(ツ)_/¯

  • trooroo1
    Carmen (@trooroo1) reported

    @David77447422 Nope, I got my tickets when I was in my car after Bunnings… I have been having problems with my phone and internet not sure if Telstra is doing up grades but for the last 3 days it’s been nothing but hell!!

  • blu_boys
    BB (@blu_boys) reported

    @maudeyishere A mate of mine is and it’s run through the telstra network, nice n cheap plans

  • apiyo_dreaming
    Jordan -apiyo- (@apiyo_dreaming) reported

    Is anyone else recently getting a lot of "network busy" type errors when trying to make mobile calls? I'm on Telstra and it's getting kind of out of hand.

  • jumbuckmark
    Mark Doughty (@jumbuckmark) reported

    @Telstra booked NBN installation for Monday. Now Thursday night. Getting nowhere. Tonight the agent put me on hold for 1hr and has disappeared. Top customer service!

  • coinspiracy17
    Qryptsoner 🌱 (@coinspiracy17) reported

    Just had a state wide network outage here in Sydney for Telstra and Optus. First the Australian major banks have an outage 2 weeks ago and now this? Too maybe events happening for all this to be a coincidence.

  • yeahthevic
    Victoria (@yeahthevic) reported

    @DentePresi Yeah I’m on my work phone which is Telstra and no problems at all

  • bernieStew55
    BCNS (@bernieStew55) reported

    The Telstra service in Port Douglas is so 2005. Everywhere you need it? Well, I need it and it ain’t here #portdouglas #telstra #telstrafail

  • ZucchiniBikini
    Empress Zucchini (@ZucchiniBikini) reported

    @MarkOMeara Neither! Everything was fine but they put off replying to me as they were heading into a movie, then phone was off. By the time they emerged from movie, there was a Telstra outage in area and couldn't send or receive. They were apologetic for not having replied when they saw msg

  • CassieP54800776
    Cassie Parks B.Nursing Grad Cert Nurs(Crit Care) (@CassieP54800776) reported

    @Telstra Hi Lauren I spent an hour on the phone last night trying to sort out the problem. Telstra promised they would call back today - they didn’t call. Called them again today and they have no record of my call..,.,

  • Mixcen2
    Mixcen (@Mixcen2) reported

    @Telstra @Ktchaoss o damn

  • ozwildflower
    noeline purdy (@ozwildflower) reported

    Just had frustrating 3 days of no internet and pathetic 3G mobile service…outside only. Dealing with NBN and Telstra can be a nightmare. Hopefully being back in twitterville will up my mood and dampen my anxiety.

  • hoyzrfn
    hoyzr (@hoyzrfn) reported

    @lukefnt @Telstra what in ********

  • RWS_01
    Richard W Smith (@RWS_01) reported

    @CEO_TBD @BenRigbyJourno @lawsocgazette We are still trying to get our heads around Amazon reviews - probably jaded by all those Telstra customer surveys

  • ScooobyDoh
    DoobusScoobus (@ScooobyDoh) reported

    @geoffrey_payne Don't about the NBN,that was a manipulation by Telstra to obtain $10 Billion for the use of the Copper in preference to Fibre.If Telstra maintained the customer on any Copper ADSL service,other providers would be barred from taking it(law).Fibre was a detriment to Telstra revenue

  • louisepowell77
    Louise Powell (@louisepowell77) reported

    @Matt62485467 @Optus No way! @Telstra has the worst customer service known to man!!!

  • mattj_hughes
    Matthew Hughes (@mattj_hughes) reported

    @Telstra There is no outage this is the issue. @Telstra We’ve reported our reception issue the past four weeks and all we get told it’s any outage so the tech gets cancel and no one call me back and the outage is t reporting anywhere. Customer service should be your priority

  • ScooobyDoh
    DoobusScoobus (@ScooobyDoh) reported

    @geoffrey_payne Don't agree on NBN,that was a manipulation by Telstra to obtain $10 Billion for the use of the Copper in preference to Fibre.If Telstra maintained the customer on any Copper ADSL service,other providers would be barred from taking it(law).Fibre was a detriment to Telstra revenue

  • nathgaus
    Nathan (@nathgaus) reported

    @yeahthevic Yep. I switched from Telstra to @Optus a few months back, not a wise decision. Coverage sucks.