Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (44%)
- Phone (37%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (3%)
- TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Gympie, Perth, Loamside, Melbourne, Long Forest, Brisbane, Penola, Hobart, Adelaide, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, and Arumpo.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 9 hours ago |
|
Gympie
|
10 hours ago | |
|
Perth
|
Internet | 14 hours ago |
|
Perth
|
Internet | 15 hours ago |
|
Loamside
|
Internet | 1 day ago |
|
Melbourne
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr musk โญ๏ธ๐บ๐ธ๐ (@Mrmuskh4l5l) reported@c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now youโre trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.
-
Australian ๐ฆ๐บ (@45FirstLady) reported@OMGTheMess Officeworks is just the latest major business to ship hundreds of white-collar & customer service jobs to India & the Philippines, following the likes of NAB, Westpac, CommBank, Telstra, KPMG & PwC.
-
๐ป๐๐๐๐๐๐๐ ๐พ๐๐๐๐๐๐๐๐ ยฉ (@skylarusi) reported@the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB
-
peter (@rightwingpeter) reported@Jazzyy_rosee I never get past the Telstra AI answering robot , it drives me totally insane , I donโt wait anymore , directly complain on their website , they have a form , get your response in a day or so , otherwise you spend hours on the phone , then to totally piss you off try the NAB
-
JimBobSquarePants ๐บ๐ฆ (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
-
mark coppleson (@vmc2011) reported@RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now itโs a lot more complicated and non compliance will come with threats so please donโt be so dismissive when for some it is a big deal
-
RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra The fact that my Download is fine, 100 Mbps download line speed (Actually 109 for some reason) I can run speed tests all day to Melbourne or Hobart and get near close to 100Mbps down (or a bit more thanks to the magic of multi mode connections)
-
Anna (@spannaforce) reportedMan, telstra internet has gone down Rebooted a thousand times.
-
dee (@poIIygeist) reported@katsukisparkles the problem is telstra wont let us and we dont wanna switch because they own our phone numbers and it sucks to change numbers on everything
-
LWright (@wright_l90101) reported@ajbott @Telstra Population growth has overwhelmed the Telstra towers in lots of areas I am told, congestion causing a lot of the problems. I have been told towers are being upgraded over last 2 weeks but I imagine it is a slow process.
-
Andrew (@andrewrdn463) reportedPeople on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????
-
Gus Lefty Aussie Patriot (@GusLefty) reported@arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund
-
somewhat daft (@somewhatdaft) reported@eevblog i spent 3 months fighting their absurdity over a business account, with them "doing it wrong" and then forgetting about it. the only solution was to raise a complaint and follow that process, which so far has taken a month. telstra is criminally incompetent :(
-
samantha ๐ณ๏ธโโง๏ธ (@Samantha7ey) reported@yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network
-
Jumbarrawa (@jumbarrawa) reported@Telstra, you can eat a bag of ***** DIGGs .. not payin 113 a month for your dodgy, slow internet. . will let my 6 months infront wind down and never ever use your services again. BOOOO to your poxy heads.
-
SNOOPREY (@SNOOPREY77) reported@Telstra Iโm concerned why I was getting 2-3 bars all week in town now Iโm at 3-4 I was losing connection to internet and having buffering issues running a speed test now doesnโt answer why I had poor reception throughout the week . Thatโs not what Iโm paying for
-
โSashโ Emmanuelle Somerset-Beauverie (@chicpussykat) reported@KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,canโt afford gym,back on dole! Menopause worsened & mental traumas! Iโm now on Disability dole & NDIS. My weight back 100+ kgs๐ข! In Pandemic I desperately started Yoga Teacher course on Udemy
-
SNOOPREY (@SNOOPREY77) reported@Telstra Actually itโs more like 2-3 bars reception at the moment but the issues werenโt from today it was through the week
-
RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it
-
Michael (@MSVLKnight) reported@belinduhpyne @AshPolitik @kazza264 When I worked at Telstra they told us that 40 percent of small businesses didn't survive their first year, After dealing with their billing issues for a decade I wondered how it wasn't 80 precent. No other job requires zero qualifications and has no rules of how to operate.
-
Brian Basson (@BassonBrain) reported๐ฆ๐บ Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."
-
GregM (@Gmeister67) reported@WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink
-
James Fowles (@fowles_james) reported@Eckfarming @stationmum101 Telstra and its staff wouldnโt know a customer if they fell over oneโฆ..
-
Aussie Diana S ๐ฆ๐บ (@DFactualists) reported@Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the
-
RochfordAlexAR (@rochfordalexAR) reported@bazingashane0 @Telstra Can't register as a business account cause don't have an ABN. case manager is trying to address my complaint by setting up an onsite technician. . . . To address what is essentially a contract dispute. Onsite tech won't be able to do jack for me on Monday, unless he can
-
Greg Ryan (@GregRya98533841) reported@shoebil57672266 I see Albanese as the same as Telstra. Offering better deals for new customers only. **** the rest of the loyal long term members. N
-
Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they wonโt want to discuss my concerns in public. We want to help you, Tony. Please private DM us.
-
John Clements (@kc9on) reported@eevblog You can check out any time you like but you can never leave. Welcome to the cell phone Telstra Mobile.......
-
Funkdoctor (@Docsthename) reportedI think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra ๐ค
-
Trev (@Trev__Says) reported@2D_laSol @arbsmichael I blame these 2 vile **** ***** They sold off everything that was not nailed down in a once off fire sale so that no govt for 20 years was able to balance a budget Telstra, CBA, the airports, our gold all gone These grubs should be in jail