Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (37%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Wollongong, Mudgee, Parkes, Adelaide, Melbourne, Townsville, Hobart, Brisbane, Perth, Bowen, Gladstone, Flinders, Batlow and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Wollongong |
Internet | |
| Mudgee |
Wi-fi | |
| Parkes |
Wi-fi | |
| Sydney |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Up In Smoke.
(@_huwwy) reported
Has @Telstra exploded or is it just my problem?
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Jak
(@BelzSmoke) reported
What the Fck is wrong with your internet? @Telstra? I can’t play a game without red connection. What’s the point of 260 up and down.
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John Vilnis
(@JohnVilnis) reported
Damn, my internet went out completely about an hour ago and not looking likely to return soon. ISP help desk is closed at 3am and no other access to tell anyone about the problem. @telstra is not looking good right now. Even my cable TV is out.
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MMKreasionMM
(@BlknWhtKat) reported
@dsr150250 @Tim_jbo Don’t think we ever knew or cared where electricity came from &we never wasted it. We never had the multitude of electrical devices & technology to throw away or continually upgrade. Our phone lasted 40 years & still would be usable but Telstra removed the infrastructure
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Craig S
(@CKMonty) reported
@Nyscat @Telstra It’s a big problem with overseas call centres. I rang one day to change plans and they somehow changed all our phones to my name and took my fathers name off.
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Digby’s mum
(@CallieBuddy) reported
@Telstra Yes Telstra. So much so that we have an Optus mobile box for back up for the (many) occasions when your network is unable to function properly.
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𝙃𝙔𝙋𝙀𝙍☢️ #TryYouTube
(@HYP3RSTRIKE) reported
@_Food_Ninja @TeaMan2077 @AGL To be fair, retail providers have next to no ability to guarantee service for VOIP as a replacement to traditional PSTN services. If it's a PSTN service, it's reliant on Telstra and their techs fixing the service because the lines are rented via Telstra Wholesale.
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Bile Ghoul #TransRightsAreHumanRights
(@bpphantom) reported
@JohnVilnis @Telstra Uh-oh. That never ends well. Here's to a swift resolution by the engi's.
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ramona quazzola
(@r_quazzy) reported
@snowycats @MikeCarlton01 @LittleCrow777 Ive got an issue with Telstra account. Sorting it out by phone is impossible. My husband tried chat site or whatever they are called which was utterly useless. I will have to brave the shoppers & go into one of their shopping centre retail stores. If not it’s a letter to CEO.
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Felicity
(@FlossAus) reported
@supergirl_sass The Telstra people offered him some special deal recently for being a super long time customer
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Christopher Devereaux
(@DevereauxChris) reported
@VodafoneAU Already made multiple calls to Vodafone - was bounced around aimlessly and informed there are no options to help us. Staying with @Telstra for a new iPhone. Terrible experience. Guess you need a 7-figure income to sign up for a $40 plan with @VodafoneAU.. Ludicrous.
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Mitch Robinson
(@MitchRobinson_) reported
from
Melbourne, State of Victoria
@bkubel That’s Telstra, did #StayHome March last year then #StaySafe most of the last year or so, and updated to #LetsVaxx around like June. So far as I know it’s on all phones they support
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Xavier
(@DesignsByXavier) reported
@Telstra We’ve been over this before. I’m under 18 and not a liability on my account. There is nothing u can do… other than listen to me and take action. I even got velocity premium and the speed is still 20 down 1 up u guys literally have no idea what’s happening
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Will🤍
(@WillMovin) reported
@Telstra what is wrong with your internet I’m lagging bad fix it!
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Nigel Beelitz
(@nigelbeelitz) reported
Hey @Telstra what was going on with your mobile coverage north of Lameroo today? It was rat ****!
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Maria
(@onmypontoon) reported
@Telstra Telstra my online account was totally deleted when I asked to cancel my direct debit? I spoke to your chat team last night they had no idea. I just called to complain & told it will take 7 - 10 days. I need access to my account. C/c have no idea.
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Nigel Beelitz
(@nigelbeelitz) reported
@pjolley19 @Telstra Only 10km’s out, that’s disappointing. I was really hoping the Covid shot was going to help, I’ve had both mine and still havn’t seen any improvement.
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bridget boson
(@bridgetboson) reported
@Telstra It's off!!!!! Its been off all afternoon. Its more surprising when its actually on these days. Yes it is, most of this month data has been unusable. Do you actually read my tweets? Forget it, you don't help & you didnt help the other day either. Go back & read them again!!!
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01101010 01101111 01100010 01110011 01110100
(@jobsts) reported
@masericha The double (flat) cable is Telstra Landline, the round cable is Optus HFC - both useless. This looks more like "some guy" (speak non telstra/optus) pulled them down and tight them to the pole.
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Lex...
(@_infexious) reported
@Telstra I’m having trouble calling anyone!! I can’t make calls at all but I can receive
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Hayden
(@Haydenfreedom) reported
I’m going to top off my day by speaking to Telstra about issues with my nbn. Pray. For. Me. 😩
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OldMan
(@G31415926535897) reported
How long are we into transition to NBN and @Telstra & @andy_penn are still battling to make it work? Speed drops 66%, landline is unstable & customer service poor. “Wait 24hrs for the order to complete & devices to sync”… what nonsense… who should I move to? Penn is full of it.
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Fynn 🐺✨
(@FynnWereShep) reported
@RallexRingtail @big_leviathan Telstra providing good service ******* pipe dream
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ekank mehta
(@ekankmehta) reported
@Telstra your service is appalling. Took me 2 weeks to port my number. Has been a month and my nbn still isn’t connected. My wife has been waiting for her sim to be delivered since September 27. Absolutely horrendous communication and support.
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Leanne Windsor
(@jervisbaygirl) reported
@Telstra No case number, ever. Just the same empty words and promises every time we call. We are paying good money for a service that is well below par. Our upload speed today was 5.53 mbps. We are paying for 50. It’s never been above 20. Unbelievable!!!
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carlosthedwarf?
(@carlosthedwarf_) reported
Entering second hour of live chat with Telstra just to report poor mobile coverage. Very efficient
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Jack Isaac
(@jackisaacwise) reported
@alexmakin @Haydenfreedom Then when they say they don’t really deal with that tell them yes they do I wrote war and peace to Telstra re an NBN issue four months nothing wasted hours once the TIO complaint was up problem sorted within five days Telstra are the pits.
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Andrew Birmingham
(@BirminghamAg) reported
from
Sydney, State of New South Wales
Hey @Telstra your contact centre is awful.
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fernei
(@fernei01) reported
@Telstra is anyone else in Ashburton Glen Iris area encountering Telstra NBN issues for weeks? Telstra service is appaling. Can only communicate via chat, the person asks me to do everything I have already done: turnoff,reboot etc,in the meantime Telstra increase charges by $5pm
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Michael Dimoudis 👨🏻💻⚽️
(@dimoss) reported
@decryption Great job! Only yesterday I tried to change my email from various orgs to receive bills at a different address. Telstra flat out error’d out. Online chat person said they’ll get back to me wtf! AAMI & SEW I changed my email, but my login creds still remained as old email 😠