Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Sydney, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Perth |
||
| Perth |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Warren
(@fakewaz) reported
@Telstra I'm having trouble getting emails from telstra mail. I can log in to webmail, but get the message "This request took longer and timed out." Is there a problem with the server, or is this an inbox full situation?
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Richard Pearson
(@Richard52709211) reported
@Telstra , you're a communication company. You want everyone to use myservices because you don't want to pay staff. The very least you could do is make the bloody thing work! The best advert for Optus is Telstra customer service. Absolutely useless.
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Mark Romero
(@dr_mark_romero) reported
@Telstra finally received new iphone 14 today to replace the old one. Transferred everything across. eSIM won't activate. Old iphone had eSIM and wiped after transfer. No solution from Telstra, except to try at shop tomorrow, so I have no phone service now. Bloody ridiculous.
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
recently it seems you are employing people below the required security to access Telstra's own systems if I suppose that seems to be the problem, and either way making excuses accounts to be telling lies to your customer if it is not truth. ref: 47917017
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@Deanosim@mastodon.social
(@Deanosim) reported
I really do wonder sometimes why I ever decided it was a good idea to be a @Telstra shareholder... the amount of times I've wanted to smash my head into a wall because of Telstra's stupid decisions.
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Darren Lea
(@darrenwlea) reported
@Telstra DM is not helping. It has been 4 days already. This is only another stalling tactic. I need resolution today - not next week. You have issued replacement modem previously from store. We can’t afford to wait for delivery. We have jobs (we want to keep).
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CrankyLizzard
(@CrabL0RD) reported
Apparently the only way to switch to a more affordable service with @Telstra is by travelling to my nearest store (20kms) and purchasing a new physical plastic sim card which i wont even be using (more plastic waste) so i can activate the more affordable service on an eSIM. What?
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BQ 😷😷😷😷
(@BinsQuan) reported
@SzilviaVirag God yes! Same with Lenonvo. I've never, except for Telstra had such a rotten experience. Still unresolved like yourself.
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@Telstra I am in receipt of your letter. You seem to miss the point almost entirely. You could signup a new Telstra Business Data plan on chat. You did not provide the Sim requested. You cannot order a replacement Sim on chat. I requested the service cancelled which you did, and
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Cath Hill
(@CathHill8) reported
@JaseW_Waller @Telstra I had insert SIM on screen no calls or texts told SIM card the problem but after 24hrs did yet another restart and it miraculously resolved yesterday
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
know from the experience Telstra has provided me over many years that when I visit the store they do not know what you are talking about and it is still a big problem. Passing me from one department to another without solving anything used to be one of your time wasters. More
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Darren Lea
(@darrenwlea) reported
@Telstra I need replacement today not 3-4 days. This is a joke. This is 3rd faulty modem? Once again, I pay for premium service to ensure continuity and all I get is lengthy disruption. Can’t do my job.
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Liz Harfull
(@LizHarfull) reported
@Telstra Please, you're an Australian company. Stop with the Black Friday crap. Its an American commercial construct built around Thanksgiving and has no place here. Im starting a personal campaign to any Australian business that jumps on this bandwagon.
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Damion Wright
(@DamionBWright) reported
She lived in Marysville. She worked at a little cafe somewhere. I never got a chance to visit her. We used to chat on the phone each night. We’d talk for hours. Sometimes we’d talk to the crack of dawn. There was a way to call another Telstra mobile for free. She showed me.
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@Deanosim@mastodon.social
(@Deanosim) reported
I really do wonder sometimes why I ever decided it was a good idea to be a telstra shareholder... the amount of times I've wanted to smash my head into a wall because of Telstra's stupid decisions.
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Department of Dopamine Affairs
(@ADHDBureau) reported
@Telstra Next day postage was perfection too You guys have certainly improved customer service over the last year 👍
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C C
(@CC68891975) reported
@c0n_AU @fifthgenaus @Telstra Thanks, truly considering, Im feeling so isolated, only know what’s going on because of Twitter, streaming doesn’t work. The supposed Telstra fix is fixing nothing.
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CC
(@fifthgenaus) reported
@Telstra @CC68891975 Cameron from Brisbane, tech support was exceptionally good help. Tells the truth, not smarmy apologies pleading for patience.Back to playing cards and dominoes, I think it’s 1980.
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Michele Scheffler
(@MicheleScheffl1) reported
@blakandblack You try a Telstra complaints line ( as an example ) and get an Indian call centre Where you can't understand the person trying to help you. If you ask for someone you can understand, your Rascist??? Its madness . Don't take down your tweet.
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CrankyLizzard
(@CrabL0RD) reported
@Telstra your app chat isnt working. Whatever query I enter into chat it replies telling me to call the main number. The staff on the phone then tell me they cannot help with the issue and to use the app. Who is going to take responsibility and help your customers?
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Darren Lea
(@darrenwlea) reported
@Telstra Replacement modem from store today. I can’t wait another 4 business days. Please action and do the right thing. Have been a customer for 30 years and no loyalty in return.
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Stilgherrian
(@stilgherrian) reported
@NewtonMark Yeah I get frustrated every time I talk to Telstra 5G about any problems because I have data which can help find the problem but that doesn’t fit the script. “We have no confirmed faults” and yet, yeah, but I am confirming it right now!
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snowy ray
(@SnowyrayRay) reported
TELSTRA TWO WEEKS NOW AND STILL NOT WORKING
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saucytalk
(@saucy_talk) reported
These Telstra scam calls really annoying. "Me no English, no no, cannot cannot." Hang up.
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Lorraine Sharp
(@sharplorraine1) reported
Is anyone else concerned about @Telstra Bigpond pathetic email speed this week? Now going on for day 5 and the customer service lady asked me if I was happy with the call. No!
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Jesse Doops
(@JesseDoops) reported
@zerogeewhiz @usernamebot1980 Used to work in a Telstra store in 2015-2016. We used to have old people come by asking us to do inane crap like post their letters, use our store phones, and use our bathrooms, and then, when refused, would say something about how “old Telstra” would allow it and walk out
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Darren Lea
(@darrenwlea) reported
@Telstra I’m still waiting for an update. It is unfair to leave us without any internet over the weekend. Plus I have numerous video conference calls scheduled Monday for work. Am I supposed to cancel due to Telstra? It is so frustrating. Please arrange replacement via store. Need today.
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Michael Pemberton
(@TheRealPembo) reported
@joshgnosis I provided Victoria police with the Telstra IP address (linked to a fixed-line internet service) that my stolen laptop appeared on within hours of it being stolen. It took them SIX WEEKS to take any action.
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Marilyn Hadfield
(@Hadfickla) reported
@Telstra I was told last night that there was a major outage affecting a large number of email accounts, including mine (this is the 4th day). Others may need to know - perhaps you could mention it here?
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra who do I send the bill to for the 6 hours I've wasted this week trying to sort out our Internet problems with you?