Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Kadina, Adelaide, Sydney, Queenscliff, Melbourne, Maitland, Penola, Hobart, Matakana, Gold Coast, Townsville, Kurrara, and Canberra.

City	Problem Type	Report Time
Brisbane	Wi-fi	12 hours ago
Perth	Internet	1 day ago
Kadina	Phone	1 day ago
Perth	Phone	1 day ago
Brisbane	Internet	2 days ago
Adelaide	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Potts (@danielppotts) reported 3 minutes ago

  Why is @Telstra roaming on AT&T so **** in Silicon Valley? It's been like this for years. They used to be the global king of roaming. Time for an esim.

• 
  Hydra Boom (@HydraBoom) reported 5 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  ****** (@Yarrahbunjyil) reported 11 minutes ago

  @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

• 
  Jonathan Borges (@bo10546) reported 13 minutes ago

  @AFL @kylie @Telstra And not a **** was given that day.

• 
  Tyler Telfer (@Tyler83069242) reported 14 minutes ago

  @BarbaraPocock Telstra learnt to never to trust Accenture.

• 
  miss_84 (@Miss__84) reported 16 minutes ago

  Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

• 
  Bryn Davies an OA dad (@tofar1) reported 21 minutes ago

  @VGreg82063 @Telstra ****, if we're including the wheatbelt, I have no phone reception 3km from Kulin. But I thought scarborough would be a easy fix so I can watch netflix the next time I'm in the city.

• 
  TheGrassman (@TheGrassmanVT) reported 22 minutes ago

  @Telstra My Dearest Matthew, Thank you for reaching out to my tweet of frustration and anger, i would like to first apologize for calling Telstra a nerd. while i did not expect a response i will gladly reply with the status of my network.

• 
  BitterBite (@DesignFlaw_) reported 25 minutes ago

  @PremiumHeart88 @AussieLeafsDan @Telstra The cell tower that services our town was "Taken down for planned maintenance" for a week without notice. We had to look up why we had no cell service.

• 
  Mick P (@cimatesrv) reported 26 minutes ago

  @Telstra Personal i tried to do as you suggested got a txt msg saying my requests was not able to delivered on called your help centre they sent me a link filled in information now have to wait 5 days. TPG did it straight away all the way back to when I opened an account with them

• 
  Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported 27 minutes ago

  @MarcScottEmery @happyjas When big corporates (like Telstra) outsourced their call centres to India, two things happened immediately. 1) The customer records databases were stolen, and 2) Scam call centres opened up, calling all the customers and attempting to scam them. The big corporates were never held accountable, but they directly caused the Indian scammer tsunami that hit Australia.

• 
  Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported 28 minutes ago

  Hey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.

• 
  Brian Basson (@BassonBrain) reported 31 minutes ago

  🇦🇺Australia: @Starlink To Benefit From Telstra’s Dodgy Size Claims Industry data indicates strong growth in Starlink uptake, with retailers reporting a surge in demand and the service’s customer base in Australia doubling in 2025. One in five rural households that switched providers last year chose Starlink, according to market estimates. The shift reflects growing frustration among regional consumers, some of whom say Starlink offers more reliable performance at a lower cost than traditional telco plans. Telstra will be forced to cut back its advertised network coverage by around 1 million square km's following a regulatory crackdown on what the federal government has described as a “mess” of inconsistent and potentially misleading industry claims. Under new rules announced by Communications Minister Anika Wells, telcos must adopt stricter standards for how mobile coverage is measured and marketed—changes that directly impact Telstra, long known for promoting the scale of its network. The revisions will require the removal of an area roughly the size of New South Wales from Telstra’s coverage maps, raising questions about how accurately Australians have been informed about service availability, particularly in regional and remote areas. The Australian Communications and Media Authority (ACMA) will introduce a new four-tier system—Good, Moderate, Basic and No Coverage—based on whether a standard mobile phone can deliver a usable service, rather than simply detecting a signal.

• 
  Alpha Draco (@AdnanaPaula) reported 32 minutes ago

  I loved Telstra but they were too corrupt. They told me I am bulldozing through management when I sent an angry email to all C level excs cause they ****** over a customer and nobody took ownership. Was a good customer and I let them down because of them

• 
  💧Jac 🗝🇵🇸 (@Jaccal68) reported 33 minutes ago

  @westonnights You ain’t seen nothin yet Current Business Context (2025–2026) Telstra is currently executing its "Connected Future 30" strategy, which emphasizes building a self-optimising "Autonomous Network". The company frequently uses AICC forums to stay connected with Israeli high-tech developments that can support these infrastructure goals.” AICC being the Australia-Israel Chamber of Commerce

• 
  yeah yeah its anne (@annabell_JG) reported 38 minutes ago

  @Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra

• 
  jagjetfly 🐎🐎 (@jagjetfly) reported 38 minutes ago

  @Mr_Fanta_Pants @Telstra Why did she switch? Aren’t Southern under Telstra, the problems would be the same. With all the issues I had with them at work and home I dumped them 34 years ago. They still think they’re a monopoly.

• 
  Bryn Davies an OA dad (@tofar1) reported 38 minutes ago

  @CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online

• 
  MickintheGong🍞 (@MickinGong) reported 39 minutes ago

  @MattWalshMedia @CraigNorenbergs I haven't had a problem. I'm with Optus, so I'm wondering if it's a phone issue because I know that Telstra updating.

• 
  Bron (@Bron91856683607) reported 39 minutes ago

  Telstra mobile network is a peodafile protecting network WHO spend more time helping peodafiles silence victims and victims of domestic violence I can prove it in court

• 
  Jumbarrawa (@jumbarrawa) reported 42 minutes ago

  Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

• 
  Kerani Cameron (@CameronKer50028) reported 48 minutes ago

  @FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate

• 
  ann hyland (@annhyland101) reported 50 minutes ago

  So, even though there’s a world wide **** storm that is ******* world economies, Telstra just messaged to say they are increasing my mobile phone cost. **** Telstra. @Telstra

• 
  nelly (@clairochu) reported 51 minutes ago

  @Telstra FIX UR WIFI NOW

• 
  Shanks_🇦🇺⚒️🥋✝️ (@Shannon37683302) reported 53 minutes ago

  @QBCCIntegrity We should have never privatised Telstra or NSW Energy. We are all paying more for it

• 
  Paul Clausen (@PaulClausen) reported 55 minutes ago

  @sinkas2 @Telstra Tried aldi? It’s Telstra network

• 
  Marko Matvikov (@MarkoMatvikov) reported 56 minutes ago

  @OTheChad Telstra is about as bad a company as I’ve ever had the displeasure of dealing with. All care, no responsibility.

• 
  Drew Campbell (@Bundellafella) reported 58 minutes ago

  @Telstra @Telstra keeps telling us that service is restored but no-one in the district on Telstra has service.

• 
  Trek Trav (@TripTrav1985) reported 58 minutes ago

  @Theblackfemini3 Howard SOLD everything. Telstra, Qantas, all of it. The reason we rely so heavily on income tax now is because of Howard. The reason we have trouble paying back debt is Howard. Read history.

• 
  The Metal Dragon 🐉 (@MetalDragonHQ) reported 58 minutes ago

  I am going to be sharing tips and tricks to help people save money on subscriptions and telecommunications. First piece of advice is stay away from @Telstra as they are well over priced and they will lie to you to gain your business. I have proof. #MoneyManagement