Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Brisbane |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Sydney |
Phone | |
| Brisbane |
Wi-fi | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ohsixoneoh
(@ohsixoneoh) reported
@ServiceNSW Hi, I always install new updates. Honestly I think it’s a Telstra issue but it’s really frustrating to have to wait outside a store for it to finally check in (or out)
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Apollo
(@do_fandango) reported
@Telstra "Tap on “People” under “What can interrupt Do Not Disturb”. " - Nope. Does not exist on the S10 with latest updates.
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Nepanthes
(@Eucalyptus_nuts) reported
@sniff86793391 Yeah crazy ****. And not a peep from Telstra aside from a couple of threads on an online technical blog explaining the fix. As far as I know they haven’t even pushed out another firmware update turning off the setting causing the crash. C*nts 🙄
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Nathan Walker
(@ANZinAsia) reported
@Telstra our neighbour needs your help. Her Telstra NBN internet has been down for over 1 1/2 weeks and her children cannot do their school homework. The Telstra technician has not shown up for the scheduled appointment 3 times now! Incredible. Please help her ASAP.
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Mike Harris
(@MikeHarrisssss) reported
Currently getting 0.2 Mbps on @Telstra in #Adelaide glad I’m paying the $$ for this shitting service
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Jaymz 🤘
(@AceF1910) reported
@Rguy18P @davidbewart Here l'll help you out since you need help. Take telstra who employ people all over Australia. Every worker around Australia will be paying for this. This is wrong. As why should people who live in other states pay. You got it now.
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paultelling
(@paultelling) reported
@Telstra I was just talking to your team on here, the chat on Twitter and they are just as bad. I have been boxed away and then ignored. Then feedback pops up and asks me how you did?! I might as well be talking to a brick wall
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Jakarta200887
(@jakarta200887) reported
@rohan_connolly @heraldsun @theage Do you have a theory behind this? Does the media need a "name" to frame a story around? Not the same issue but note the difference in coverage of Telstra's treatment of indigenous people & the Coll/Eddie situation. No demands for resignations there &Telstra remain an AFL sponsor.
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Rhett Kipps
(@kipps) reported
@Telstra That very link wrongly suggests you don’t get reminders if you set up direct debit. I have direct debit & still get these reminders. Please fix your website & tell me how to disable these pointless text messages. How do I complain?
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fried togu
(@peep0042069) reported
Dies. U guys remember that mf Optus and Vodafone fiasco I went thru ? My mom got a new sim idk why she doesn't have a phone to put it in and I have to call Telstra cos it's not acticating Bro I'm making enemies out of an entire industry wtf
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💧🌱🌏 🔥 🐀 DennyDownunder
(@whitefangdragon) reported
@Telstra Done that. confusion over which division will help. that's why i'm going around in circles i even have a ref nbr
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🌸Everglaves🌸Vtuber: Pre-Debut
(@everglaves) reported
@JustNepping Telstra Australia 😭 but it is actually an nbn issue so we need to wait for a technician to come out.
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Peter
(@Peterfilmphoto) reported
@Telstra #NBN EXTREMELY poor reliability over the last few days in south west Brisbane - people need to work from home here, what’s doing?!
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Catherine Eibner
(@ceibner) reported
@Telstra I have been going in circles with support for over a month - and despite multiple requests to escalate I cannot get my request looked into further. Can you help please??
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Sav
(@PhuckYou_) reported
@abhishrekkk ah you have much to learn. The connection speeds aren’t the issue since Australia has decent internet & Telstra has the widest coverage but they are the most inefficient service provider her. The WORST.
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Lobby
(@Lobby05577389) reported
@phonecomplaints thanks Telstra for me coming home and I have no internet . I said no to NBN and now have no internet . Please fix urgently
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Mike Harris
(@MikeHarrisssss) reported
When your internet speed is so slow that the #telstraspeedtest won’t load #adelaide @Telstra
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Rod
(@rod95267356) reported
they could spend some of their millions on homeless in sydney and help our indiginous like telstra sucking abroiginal people into purchasing iphones when inquiring about their old fliptop phones service their all mostly as bad as each other with exception of some many no morals
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Abhi
(@abhishrekkk) reported
@PhuckYou_ Telstra cannot be that bad. I refuse to believe any network can be as bad as Dialog
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hank ronson
(@wiseguy_ocb) reported
@friendlyrandy with how **** our aussie internet is downloading brain would be a very bad idea cause the download would fail thanks telstra
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KunwarAlok
(@aloktg) reported
@Telstra when I call, I am asked to go to app, on app asked to message, when trying messaging to specific issue asked to message generic, when spending generic asked to put reference… seems not ready to take any complaints
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Marc Johnson
(@johnson_genius) reported
@Telstra guys my internet service is still down after yesterday’s hungry mouse situation, I’ve tried calling but I’ve been on hold for over an hour, I just need a 4g dongle ASAP, I can’t physically run my business without a stable internet service and hotspotting isn’t great
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🇨🇦 🇮🇹 🇦🇺 Joe Ortenzi
(@wheelyweb) reported
@ceibner @Telstra Telstra wants customers to do all the work for customer services. It took 3 days & over 60 texts to finally get the info that to add my Apple Watch I can add the “One Number” to my account. They’re trying to get me to go Direct Debit but I have no faith they’ll manage it well. ✊🏼
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sandyvec
(@sandyvec) reported
Day 4 no Internet @BelongAU did receive support call when I was at work apparently ‘closed the issue’ told to resubmit as a new issue. Pressure in call centre doesn’t equal customer service. #belong please look at previous failure of #telstra pits #NBN fail in heavy rain
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Nepanthes
(@Eucalyptus_nuts) reported
@sniff86793391 Ohh, I had blue screen of death and thought it was my puter that was dead and it turned out to be a firmware update on certain Telstra modems that had turned on a particular setting by default that was incompatible with the latest version of windows 10. Easy 30 second fix
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🇨🇦 🇮🇹 🇦🇺 Joe Ortenzi
(@wheelyweb) reported
@ceibner @Telstra They did. After claiming they’re moving to a “subscription model” - several exchanges later finally said add the “add-on” in the Telstra app for $5. after I showed them the lies I was given in the chat by Telstra staff. I always use text and never ring because evidence.
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Alp
(@PotteryTNT) reported
@Telstra Oh damn not bad for me then, thanks
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💧Ron Jones❄
(@RBJRON) reported
@randlight That's what happens with privatisation. Look at toll roads, people can't afford or just won't use them. Telstra should never have been privatised. Look at the fiasco it's turned out to be with an LNP government, let alone privatisation
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Rhett Kipps
(@kipps) reported
@Telstra Please stop blindly referring me to the app or websites. I’ve looked and I cannot find. Please actually help me.
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Peter
(@Peterfilmphoto) reported
@Telstra Nothing reported - wifi keeps dropping in and out, actually the first trouble we’ve had with it here for a while but not great 😐