Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Sydney, Brisbane, Newcastle, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Newcastle |
Internet | |
| Sydney |
||
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sozzy d'Sunshines
(@SunshinesAsthe) reported
Telstra connection on the T4 line is always crap! CRANKY!
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checkers
(@CheckmateXD) reported
Hey there @Telstra ! It's come to my attention that your internet is terrible, and I'm finding it very difficult to get anything done. Please address this asap. - Checkmate
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra Native 4G on my phone just got me 106 down and 18.7 up. I get nowhere near 25/5 with the backup feature of your modem.
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David
(@skybluedavidb) reported
Working from home and @Telstra advises of an NBN outage for approx 3 hours from 2.30pm to 6pm today. What time do they advise of this outage? At 3pm……
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Black Opal Racing
(@Troy89284833) reported
@Telstra @telstracareers why is that it takes me almost 6 weeks to try and resolve your crap internet services (and still not fixed), yet you still expect payment??? Why is it that I’m wasting all of my time trying to get this fixed and you guys can’t be stuffed doing anything?
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L’aurange 💉💉💉
(@PivaLasVegas) reported
Anyone having issues with @Telstra mobile? Can’t make calls 🤔
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.
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dteeeee
(@rasput1nn) reported
I reach out to Telstra to cancel it and they said I can cancel within 12 hours of the order l, I then get transferred to someone and I’m told it’s unable to be cancelled ! The disjointed service is unbelievable
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chris
(@cszob3) reported
@Telstra Fix my internet then
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Mark Patrick "there is no spoon"
(@M_APatrick) reported
@maven501 Stolen wages. Non indigenous CEO's and CFO's in control of "Aboriginal corporations" embezzling monies never repaid, receiving minimal sentences. Monies diverted by governments to yt corporations in control of housing works never done. Telstra. Funeral Funds. Go look.
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ava
(@avaaum) reported
@NBN_Australia I’ve reached out to my ISP multiple times over the past 2+ weeks. Both Telstra and Optus are reporting NBN network outages in my area. The upstream light is blinking on the NBN box, and there’s no online light. It’s been 2 weeks now and you still haven’t addressed the issue.
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Rycott
(@mastafrooper) reported
@Telstra @Telstra POP is also not working. Both are rejecting credentials while webmail works. I tried it on other PCs and with other email clients. The same on all of them.
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James
(@IsJamesAlive) reported
@Telstra Hey Telstra, yeah I got a call first thing Tuesday morning, thank you. Didn't fix the problem but reduced my bill by $20 for 12 months, which is 75% OK but very quick I guess. Anyway case closed I guess. Thanks for checking in Febey. Appreciate it.
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hairy barefoot poofta ☣️
(@hairypoofta) reported
Hey @Telstra. It's well established that your carrier configuration profile on the @googledownunder Pixel 6 and 6 Pro has issues. Many people complain that calls drop out, don't get through or when calls answered you can't hear caller. Just have a look at the many online forums .
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highpressurecleansyd
(@pressure__clean) reported
@Telstra telstra has the worst service my internet keeps play up and the house phone is not working properly I keep being told lies by Telstra’s call centre along with technicians not showing up
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Kim Boulton Cave Dweller, 🇰🇵 living a good life.
(@kimcando) reported
@telstra I am having major mobile phone drop-out issue trying to get through on technical support 45 to 60 minutes #seriously
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Black Opal Racing
(@Troy89284833) reported
@Telstra seriously the worst customer service ever! 😩😩😩
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Tony 💉💉💉
(@KongaKong) reported
@katieqs @Telstra This is the outcome of privatisation. Telecom infrastructure is essential in the time of emergency. Private companies do not invest in it because there’s no money for them. 😠
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Rycott
(@mastafrooper) reported
@Telstra is there anything going on with your IMAP servers? Trying to configure a customer's email, and it keeps telling me it can't login. Webmail is working fine though.
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Estelle Landy
(@estelle_landy) reported
@Telstra the most useless corporation to exist.. Spent 24 hours with their online customer service over 3 days all saying they have fixed yet done nothing Awesome now being flood effected + having to follow up something that I have been told now by 12 people is "fixed"
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Kate
(@scifikate) reported
My phone rings, I answer, lady on the other end announces she’s with Telstra Me: We don’t have an account with you Her: It doesn’t matter, there’s an issue with your line Me, revving up for a full blown rant: You should know I used to work in customer supp- *click*
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ava
(@avaaum) reported
@drCharlie_C @NBN_Australia Same. My suburb wasn’t directly impacted, and there’s been no internet for over 2 weeks. Optus and Telstra are now both reporting the outage, but NBN still says everything is fine. It’s clearly not. Zero communication, zero accountability. Come on, @NBN_Australia, do better.
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ZeeK
(@ZeeKAu_) reported
Once again sorry for lack of streams, internet been dog water @telstra won’t fix but getting a technician in Monday to hopefully fix it back soon!
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silverex
(@silverex331) reported
@rossco1304 @skybluedavidb @Telstra I arranged a phone for my Dad when he moved into nursing care. It's separate to land lines and uses the mobile network and he kept his old number. Was easy to set up. Bills came to me. Let me know if you want to contact them and I'll give you the details.
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full credit to the matt
(@northcoasteels) reported
@deeplongstop @Telstra lol @Telstra I can confirm no dial tone. Of course the TIO would not have been any help here.
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra So I should buy another service to replace a broken service I am already paying for? That sounds like a solid business model if you can pull it off.
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Black Opal Racing
(@Troy89284833) reported
@Telstra @telstracareers any chance of resolving issues this Millenia??? #steerclearoftelstra
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Rossco
(@rossco1304) reported
@skybluedavidb @Telstra I am sick of Telstra after today. Trying to fix my Mum’s phone at the nursing home. Despite the fact I organised the phone going in there and that the bill comes to my home address today they tell me that I have no authority on the account and still had her old address showing.
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dteeeee
(@rasput1nn) reported
@Telstra What a broken system
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Carsten Bauer
(@numloxx) reported
@Telstra Slow internet again. So waiting for the call.