Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 25: Problems at Telstra
Telstra is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (34%)
-
E-mail (7%)
-
Wi-fi (7%)
-
Total Blackout (4%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Quirindi, Melbourne, Hobart, Perth, Townsville, Brisbane, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Quirindi |
Internet | |
| Sydney |
Phone | |
| Melbourne |
||
| Melbourne |
TV | |
| Hobart |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr Neela Janakiramanan
(@NeelaJan) reported
@JonathonMomsen The reason WA could do what they have done is because people in other states were doing the heavy lifting. It astounds me how little people seem to understand what’s required of others for them to pop down to Coles and buy a banana. Or to Telstra for a new phone.
-
ElleBell 🎄
(@ElleBellsy) reported
@Telstra They refused to remove the fr**d tagging on my account. I have taken it to the minister. My account should be safe - and it's not and that is a huge issue.
-
cookin 🐍🎨 - Full Cream
(@cooooookin) reported
@Telstra Why am I paying for your service if my internet cuts out mid-livestream on a daily basis?
-
Balaram Dhulipala
(@balaram813) reported
@Telstra No Thanks. May be explain why I cannot port a eSim to a new phone? Technology doesn't seem to work. Customer support doesn't know technology isn't working. Had to talk to 3 people before being told that the system is having issues. Don't fix it for me. Fix it for yourself.
-
Balaram Dhulipala
(@balaram813) reported
@Telstra Attempted multiple times. Talked to three different customer support people. Told to go to nearest store or Asked if I wanted a new eSim to be delivered.
-
F G P
(@fibinacci1123) reported
@andy_penn when will Telstra actually find a way to bill customers correctly and reduce the anxiety your team causes by incorrect bills? my elderly parents have had to communicate with Telstra since May, every month for charges without service - it’s cause stress #feenoservice
-
Brett Keleher
(@thebrickcleaner) reported
@dwilliamson931 @Telstra “Should have” Clyde North has 23 bars of 4G at best. Most times when working there you get no service at all. I’d hate to live there, completely forgotten
-
***** Lumsden
(@Fannylumsden) reported
Hey @telstra any reason the #toomansw valley phone service has been disappearing (I’m on satellite wifi) the past few weeks as we head into #fireseason?
-
Brett Keleher
(@thebrickcleaner) reported
@Telstra Send a DM for what? The no service is anywhere off Patersons Rd Clyde North!
-
Alex Warren
(@gugwarren) reported
@Telstra What is happening with the Mobile service in Torquay. Widespread issues within the town today and yesterday. No reports of any outage yet there are techs working in multiple Telstra locations around town.
-
missfit
(@missfit22627816) reported
@Giselle38004549 @abcnews April 2021 Morrison stacked abc board with former NewsCorp Qantas and Telstra execs all a 5 year term with Ita former Packer exec as Chair. Notice how many ex NewsCorp presenters on abc these day? Poor Aunty has been violated. And the Chair of largest msm Co.(2018) LP Costello.
-
Carlo Bertozzi
(@bertozzi) reported
@Telstra travelled 2hrs to get a new data sim from a #telstrashop. Doesn’t work. Address error apparently. Now waiting on the mythical Telstra ‘backend’ team to fix which could be up to 24hrs. Seriously @Telstra 🙄. The #telstrahell continues…..
-
ken tsang
(@jxeeno) reported
@iChecky could, yes. but hopefully not problem is phones wouldn't know to connect to alternative carrier since it advertises as a valid signal but hangs up when you call. if you were unlucky enough to be without a SIM and connected to the Telstra 3G network, you're also cooked
-
Nick Evershed
(@NickEvershed) reported
@Telstra 1) phone tries to use the network even when it's got no/little reception 2) phone doesn't recognise it is on wifi for wifi calling, even though it is clearly on wifi
-
Damien
(@DSnazz85) reported
@Telstra Hi Tom, Have had somewhere between 40-50 calls from our TBC, complaint escalation mngr, their offsider, the installation mngr, & others. All have told me its being expediated and escalated, & to wait patiently. None have been able to deliver a solution unfortunately.
-
Bruce Nibbs
(@Nibzeee) reported
Funny how @Telstra didn’t want to resolve a complaint, or answer emails responding to them, but send one email to the telco ombudsman and they become receptive. Let’s see if they actually do anything or will it be the same “we’re here to help” which is in fact an oxymoron
-
cate
(@spyIotty) reported
telstra fix your ******* **** it's been 3 days and I still can't receive texts
-
David
(@dwilliamson931) reported
@Telstra Years.....but hey I've complained before. No reply. And now you reply after I've left you because you never replied when I was with you...
-
Nick Evershed
(@NickEvershed) reported
it is ****** how unreliable wifi calling is, and I have no idea if it is a telstra issue, a hardware issue, or a software issue
-
Balaram Dhulipala
(@balaram813) reported
@Telstra got to be on the top of "Worse customer service" as well as on "Technology that doesn't work" categories. #poorservice
-
Kimberley Ramplin
(@Kimbo_Ramplin) reported
An outage yesterday killed my modem/router/whatever the WiFi box is called. @Telstra is sending one in 3-5 working days and boosting my data pack as I have to hotspot off my phone. Optimal outcome so long as the new one works & I don’t stuff it up (highly likely)
-
Greksie
(@IamGreksie) reported
Between @Aussie_BB and @Telstra surely, SURELY they could fix the stupid amount of internet disconnects I've experienced in the past 24 hours. The node is either filled of water or something else is horribly wrong. My two year old can't get his fix of @TeeandMo. Send. Help.
-
Bart Thompson
(@BartTho15370619) reported
@Filapek @JamesGreenhal20 Yes I understand. Point is, telstra looked like a reasonable buy to many of us at $5 in December 2016. Share price is $4.11 five years on. We all know when things are bad, they can get much worse.
-
CFC - Champions of Europe
(@TheNehad) reported
@Kimbo_Ramplin @Telstra Think you'll be fine, but LMK if you need any help.
-
Chuffy | End Walked
(@CMYKChuffy) reported
Telstra bad Never, not even once, had a pleasant or even acceptable experience
-
Michele ❀☆ ◕ ‿ ◕ ☆❀
(@__MicMic__) reported
@Telstra Telstra ******* sucks. Zero technology
-
Brett Keleher
(@thebrickcleaner) reported
@Telstra There’s no outage, just no service!
-
Sea Horse Propaganda.
(@justmaghookit) reported
@CMYKChuffy i switched to iprimus years ago cause of just how awful it was dealing with telstra, think they use the telstra infrastructure but at worst that just means they're bothering telstra for me. Customer service is mostly good, highly recommend
-
UnkleMungrel
(@UnkleMungrel) reported
@JudyHinchcliffe Sorry to hear that. They can sound so convincing. Expensive way to learn a lesson! I'll let all my friends and family know about this Telstra scam & to never give personal details to anyone unless you're 100% certain they're 'real'. Take care & stay safe!
-
Gavin Smith
(@gavsmith76) reported
@abcnews Scrambling for food. Scrambling. But Telstra says an "intermittent issue" but landlines and NBN internet had not been impacted. Further most eftpos uses fixed line, wifi and/or mobile data. Sounds if anything like local stores not prepared. Not really a Telstra or govt blame game