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Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

Service-wide status: Telstra

No problems detected

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

Telstra signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 55% Phone (55%)
  • 28% Internet (28%)
  • 8% Total Blackout (8%)
  • 5% Wi-fi (5%)
  • 4% E-mail (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Cressy, Bacchus Marsh, Adelaide, Dubbo, Sydney, Melbourne, Brisbane, Newcastle, Ballarat, Sunshine Coast, Perth, Canberra, Maleny, Nowra, and Bunbury.

CityProblem TypeReport Time
Cressy Internet 3 hours ago
Bacchus Marsh Phone 5 hours ago
Adelaide Internet 1 day ago
Dubbo Internet 2 days ago
Dubbo Internet 2 days ago
Sydney Phone 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    @Telstra Please Phone out May 30 only back a few days before out again It's a known issue

  • STIIBTWTCFMYCGA
    DemocracyIsDead (@STIIBTWTCFMYCGA) reported

    @TopherField One of our clients had an existing telstra router just wanted an NBN connection. 2 weeks. $110 per month. I got her to contact starlink. 5 days later delivered and installed. $75 per month. Get your act together telstra. Can't be so slow anymore. There are choices.

  • roberts_pa97578
    Bobby (@roberts_pa97578) reported

    @w0tn0t2201 @Telstra I’m the same as you. I’ve never used Telstra and I wouldn’t even use them if they were given away free carrier pigeons.

  • SharkerOCE
    Shark (@SharkerOCE) reported

    @telstra fix ur ******* internet

  • BrentHodgson
    Brent Hodgson (@BrentHodgson) reported

    @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

  • Biggy1883again
    Bighead1883 @henrykklemens.bsky.social (@Biggy1883again) reported

    Hello @Telstra , why are we yet again experiencing very slow internet on our mobile phones in Laverton Western Australia? Do a proper upgrade to counter the 500+ FIFO`s in town every day. Also as soon as schools out the speed reduces exponentially.

  • kanethesaint
    K•A•N•E (@kanethesaint) reported

    @TallNupinks Belong is owned by Telstra and it's their cheaper mobile service with 5G - they have a $25 plan for unlimited calls & 10GB data. They have been reliable for me for a while!

  • Phantomwolf319
    Mat (@Phantomwolf319) reported

    @slinkjej @25YearsAgoLive Eh. Other than that. I don’t think Howard has much of a chance much longer. He’s getting WAY too long in the tooth for me since the Telstra sale which was stupid. Here’s hoping this isn’t a repeating incident no less

  • howardw46
    Howard (@howardw46) reported

    @Telstra why is there very limited connection on the VLine service between Bairnsdale & Latrobe Valley? For most of the trip the train line is adjacent to the highway where connection is available.

  • thecattery
    Ben 🇺🇦🇦🇺🚴 (@thecattery) reported

    @22thinkinggirl Gabby Gabby Who was in a massive WhatsApp exchange with Anthony Carbines who I was sitting near at the footy ~2 months ago, I thought wtf is this about. Was the week of the Telstra V/Line outage.

  • twistedandbitte
    bitterboy (@twistedandbitte) reported

    @Telstra What a bloody disgrace you are Telstra. Heard back from the person the complaint went to. Their response was instead of discussing the issue bluntly told us that given they have called us the case is now closed. Never discussed anything refused to discuss anything.

  • SenSHenderson
    Senator Sarah Henderson (@SenSHenderson) reported

    Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’ as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

  • wokeupviolent
    Violence is a construct (@wokeupviolent) reported

    [DOW JONES NEWSWIRES] Telstra Says Outage Caused by Lack of Focus on Network Timing — Update @Focustheband

  • PeterRule841618
    Pete Rule (@PeterRule841618) reported

    @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

  • jonooee
    Just following up!! (@jonooee) reported

    @Telstra I’m 5 minutes from Parliament House in Canberra and I don’t have the signal strength on my phone to stream the live Liverpool game from the UK. You lot are a ******* scam. Waste of money. National carrier my fat *** #telstra #rubbish #scam

  • rohancct
    Rohanc (@rohancct) reported

    Forget the Telstra outage, there should be a senate investigation into AFL Tables being down for hours.

  • afraid_au
    afraid_au (@afraid_au) reported

    Aussie @tarkov players using iPrimus or Telstra as an ISP may be experiencing high ping to the Sydney server. No ETA on a fix at this time.

  • TopStockAlerts1
    Top Stock Alerts (@TopStockAlerts1) reported

    Citi lowered its price target for Telstra Group to A$5.25 from A$5.50, a 5% cut, following a modest reduction in its earnings forecasts. The broker maintained its Neutral rating, saying the Australian telecom operator remains on track to achieve its FY2027 targets and longer-term FY2030 objectives. Telstra announced a A$1 billion share buyback and reported a marginal increase in annual profit on Thursday. Citi expects mobile service revenue growth to accelerate to around 5% in FY2027, supported by higher average revenue per postpaid user. The broker also sees potential earnings upside from stronger cost discipline, although postpaid subscriber numbers continue to decline. Citi reduced its FY2027 post-lease EBITDA forecast by up to 1% and basic net profit estimates by up to 2%. Despite the revisions, the firm continues to view Telstra's operating outlook as broadly consistent with management's targets. $C

  • JohnnyLydon
    Johnny (@JohnnyLydon) reported

    It’s $250k for 27 years as an mp including 7 years as deputy premier and premier less than half the increase of the Telstra CEO’s $6m annual pay packet. You and the idiot Murphy should just get stuffed.

  • SenSHenderson
    Senator Sarah Henderson (@SenSHenderson) reported

    Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’, as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

  • MisinfoFact
    Misinformation Fact Checker. (@MisinfoFact) reported

    @MChandlerMather Telstra having a monopoly over telecommunications made the service more expensive.

  • wokeupviolent
    Violence is a construct (@wokeupviolent) reported

    [REUTERS] Telstra says external review finds network timing system caused July outage

  • Frank93688755
    Frank (@Frank93688755) reported

    This is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?

  • AlexNz79
    ROBOFÈLLA (@AlexNz79) reported

    @BrentHodgson @TISM_Root Telstra offered an alternative 5G network to replace the aging copper network that mirrors system used overseas, with much higher speeds and reliability and the government decided to build there own assets, using leased Telstra floorspace & Paid Telstra to upgrade its exchanges.

  • mikeshome2000
    mike (@mikeshome2000) reported

    Just left the Telstra shop and there colours are orange, obviously they now support PHON

  • johnsy123aus
    stephen (@johnsy123aus) reported

    Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

  • NewsTongueX
    NewsTongue (@NewsTongueX) reported

    🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

  • ozcrimenews
    Australian 🧡 (@ozcrimenews) reported

    @ABloke23180 Lol ... i vaguely remember that too, a reform of all reforms to shift to a consumption based system of taxation. wasn't the sale of CBA, QAN, Medibank, Telstra supposed to pay down our national debt?

  • Phildecynic
    Lombok (@Phildecynic) reported

    Telstra chief executive Vicki Brady took home $6.8 million last year – an 11 per cent increase, despite a fall in revenue at Australia’s largest telecommunications company in the year leading up to its disastrous nationwide outage last month. (AFR)

  • NJCMLAB
    Baiyang **** (@NJCMLAB) reported

    @MinotaurStocks In the Q2 conference call, it stated Telstra (Australia) as the new HomeSecure partner. "Third, we secured a new win ---, adding our HomeSecure service in another country. The HomeSecure solution enhances threat protection across the Telstra's ---"

Telstra detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (1 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if Telstra is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Telstra; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works

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