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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 49% Internet (49%)
  • 38% Phone (38%)
  • 7% Wi-fi (7%)
  • 3% E-mail (3%)
  • 2% Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Penola, Brisbane, Adelaide, Murrumburrah, Perth, Arumpo, Launceston, Brownlow Hill, Cairns, Canberra, Hobart, Geelong, and Cook.

CityProblem TypeReport Time
Sydney Internet 3 hours ago
Sydney Phone 4 hours ago
Melbourne Internet 7 hours ago
Penola Phone 20 hours ago
Brisbane Internet 1 day ago
Sydney Phone 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • big_shaneoh
    Big_shaneo (@big_shaneoh) reported

    @OneNewsAu Unlucky Telstra… bout to loose a 20 year customer when starlink ls live

  • Druagamaniac
    Flarestar (@Druagamaniac) reported

    @FranMooMoo i'll admit to not knowing much about how they work but will elons service be piggybacking off telstra/optus hardware like most 3rd party internet isps with broadband or will it be his own towers/whatever

  • spannaforce
    Anna (@spannaforce) reported

    Man, telstra internet has gone down Rebooted a thousand times.

  • rn_lilydale
    WaltzingRNLilydale (@rn_lilydale) reported

    @newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.

  • ManaImagine
    Imagine that (@ManaImagine) reported

    @brandilwells Yea it's so hard to find headphones with micro card slots anymore now, all i want to do is listen to my mix and not have to connect to bluetooth and then to the stupid Iphone which has no memory or any data left on my prepaid yea FU Australia Telstra you joke of a.. FFS

  • pattpkr
    Patrick 🇦🇺 (@pattpkr) reported

    @FranMooMoo Me to Telstra and optus are horrible.

  • DFactualists
    Aussie Diana S 🇦🇺 (@DFactualists) reported

    F'ing @Telstra message to me. "This is a reminder that you have a public directory listing for the following service. Your name, address and phone number! are published in the White Pages directory and available to the public"! ******** get me off this or I'll sue U🤬💩

  • DuckEvnaris
    Ike Evnaris 🇯🇵 🇦🇺 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DuckEvnaris) reported

    @FranMooMoo Finally, I’ll get better reception in my house than the so called “5G” coverage Telstra offers. Something tells me though, that the government will do everything to thwart a Starlink phone network in Australia to protect Telstra.

  • Catheri09875779
    Catherine (@Catheri09875779) reported

    @IterIntellectus Telstra also: 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

  • Docsthename
    Funkdoctor (@Docsthename) reported

    I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

  • talkingj3ss
    jess 🌙💍 (@talkingj3ss) reported

    @polisnotokay LITERALLY TELSTRA GET UR **** TOGETHER

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Funny how Telstra says they don’t have a monopoly… Yet every emergency service, farm, mine, truckie, and regional business is forced onto their network. If everyone must use one provider, that’s a monopoly.

  • OCELeoo
    🇦🇺Leoo 🗻 (@OCELeoo) reported

    @SamuelLalor22 @AFL @Telstra The team he was never on sure

  • the_LoungeFly
    Robert (@the_LoungeFly) reported

    Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Same with Telstra. Anyone who has hearing issues finds it very frustrating when you are speaking with someone from overseas with a strong accent.

  • BHanchen
    Bri 🧑‍🦯🌻|| SUPPORT 🍉🍉🍉 (@BHanchen) reported

    Yo Aussies anyone else with telstra (or companies that use their network, like belong) having issues with data?? Woke up this morning and the wifi wasn't working, turned on my data and... that wasn't working either. And my roommate's data isn't working either

  • skylarusi
    𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported

    @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

  • spannaforce
    Anna (@spannaforce) reported

    @central01000011 First time on the metro i lost phone connection . Im not sure if telstra is having issues

  • wpbencic
    WALLY BENCIC (@wpbencic) reported

    @MrsS2023 After suffering with the Telstra internet service in the north of SA I recently swapped over to Starlink best thing I’ve ever done over 12 times faster speed at nearly half the price👍it used to take nearly 5 minutes to watch a 1:5 minute horse race replay with Telstra stop start

  • Andy22000
    Andy (@Andy22000) reported

    @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

  • MyNameIsMurray
    Murray (@MyNameIsMurray) reported

    @Starlink And while Optus and Vodafone service this area - proving how much Telstra really sucks - they both lose signal only several kilometers further out of the CBD, meaning that they also suck. These are the only three networks here. All other carriers buy access from these three.

  • FrancisMcF1O
    Francis McF (@FrancisMcF1O) reported

    Working in regional NSW today and only @Telstra users could make calls. Optus: no signal. Vodafone: non‑existent. 2026 and we still don’t have a shared rural network? When one telco holds all the coverage, it’s not a choice - it’s a monopoly. #WakeUpAustralia #NannyStateNSW

  • Leftfield9
    GrahamT (@Leftfield9) reported

    @VoteLewko @S_A_Bridgestone @Starlink Telstra signal on east coast usually OK - WA in the bush you have to ve near a "community" or a mine site. 🙄

  • CountessAu
    MyBrainHurts🍸 ⚰️ (@CountessAu) reported

    @Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.

  • jopperatenzos
    t ♡ (@jopperatenzos) reported

    @Teh_Jkr @Optus happened to me so I changed to Boost who are cheaper. they’re on the Telstra network too!

  • NFPublication
    United Peaceful Noncompliance ⛓️ (@NFPublication) reported

    @SSzczepkow87759 @OneNewsAu There will be four. The big three + Starlink. Starlink fills in the gaps is coverage with low orbit satellite connectivity the others don’t have. But I hope they ’ll have a plan that’s doesn’t include Optus. They already have a deal with Telstra who sellers Starlink cheaper and slower (bad for Starlink brand). Assuming the same hustle will occur with Optus. Competition is always good - but not when the competition works together..

  • ALTCOINENT69188
    FoundMywayInTAO (@ALTCOINENT69188) reported

    @VoteLewko @Starlink Agree, i have been all around australia with starlink and everywhere i had internet everywhere!!!! Now i use starlink at home no BS telstra or any. Telstra and anyothers operator increase price every year because of lame excuses but the quality is still crap. 💩

  • Mythical_mira
    🐙Mythical Mira 🪸 (@Mythical_mira) reported

    lol got my first spam call ring ring hi miss I’m calling from Telstra you to say you won a new smart phone i’m with *insert different provider* thats not possible madam I’m just trying to give you a free phone 😡 obviously angry tone Quiet processing (no sleep) i hang up

  • Catheri09875779
    Catherine (@Catheri09875779) reported

    @RennickGBR Telstra also 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

  • cobraschiffer
    cobra (@cobraschiffer) reported

    @sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.