Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Launceston, Adelaide, Perth, Brisbane, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
||
| Sydney |
Internet | |
| Launceston |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mstfa
(@mustafa82898735) reported
@Telstra hello we applied for telstra internet but there hasn't been a return yet nobody called can you help me
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Nick
(@nickbarnesaus) reported
@Telstra The fact watching AFL/NRL now use up data and customers have to pay extra on top their plan sounds like a bad deal for consumers. But be interesting to see how much Telstra shareholders benefit considering Telstra co owner of Foxtel isn’t competing against itself anymore.
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Paradoxa
(@Paradoxa18) reported
@kristin8X @Telstra Called Telstra several times, only to be redirected online. That doesn't work very well: demands a Telstra email address I don't have. Still waiting for home net, 14 months! Still paying for it, out of an earlier refund, still no net. Phone them? Wish you luck!
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Loui
(@Magpies035) reported
@Telstra is there a problem with support
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please go to therapy
(@LeftyScumbag) reported
@amelizajane @Telstra @kristin8X I imagine the AUWU will help her, which is more than she did for them.
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Clare Rigden
(@iamclare) reported
Hey @Telstra - I am trying to cancel my home internet. I have been trying for two months, and in the mean time have been charged $200 in bills. Am on two separate online chats AGAIN and neither will successfully cancel my account. I need this sorted. Like, NoW!
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Rugby and stuff...
(@IBloodyLuvRugby) reported
@Telstra Moving house and the service disconnection date changed to today instead of the 10th which I'd put in on the online form
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Eliza Spencer
(@amelizajane) reported
@LeftyScumbag @Telstra @kristin8X can we pls stop firing customer service people over tweets. really really hoping it's a well intentioned thought gone terribly wrong but even if not, not worth being fired in the middle of a recession for
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Peter Leighton
(@drpeterleighton) reported
@Telstra I am just off the phone and after another remote restart I have been told that you need to monitor for 24 hours again. I cannot even tweet this via wifi. The modem is faulty. Fix or replace it. Sick an tired of this
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Chairy
(@chairy42) reported
@NRL I’ll bet my @Telstra bill won’t be reduced now that this is not included in my service... joke
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Clare Rigden
(@iamclare) reported
In short, I urge everyone to actively NOT use Telstra for home internet. Honestly - they are the absolute WORST! By comparison, we signed up with Dodo, and they have been fantastic. Unlimited internet for $70 a month! Zero hassles.
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kristin (she/her)
(@kristin8X) reported
@beef_skeleton @Telstra just think, @Telstra could have avoided ppl pointing out the bad / total lack of sensitivity training they provide their customer service staff if they simply listed a media contact on their website like you'd expect them to
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JarrodWeir
(@JarrodWeir) reported
@Telstra I have also asked to speak to my complaints managers superior several times and have never received a call back. I have also been told that my complaints manager has attempted to call e on numerous occasions with no missed calls or messages appearing on my Telstra serviced mobile
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Clare Rigden
(@iamclare) reported
@cameron_adams @Telstra Am triggered! But working through my angst, and hoping this storm in a teacup will blow over. Also thanking my lucky stars that I don't live anywhere near that awful fire front. Poor old Perth is having a rough trot this week.
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Peter Leighton
(@drpeterleighton) reported
@Telstra My issue is still not fixed. I am onto my twenty something online person who will no read what I have already said. We have had so many remote restarts. I turn it off and then after a wait restart. I have now done 7 hard restarts. I am sick of being told we need to wait 24 hour.
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Toto
(@tototally) reported
@Telstra Yeah, the online messaging function is also infuriating. I hope the issue is resolved soon. It feels like you know because you have the best network in Australia you think you can treat your customers with disdain. Monopolies should never be privatised.
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Matt Fysh
(@mattfysh) reported
@Telstra How do I save the in-app chat transcript? Needed to dispute credit card transaction. Your support team are hopeless.
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tara
(@crazycatlxdy) reported
Anyone else with telstra having internet issues today or do I just have bad luck?
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kristin (she/her)
(@kristin8X) reported
@amelizajane @Telstra Yes, I know at least two of my AUWU colleagues have worked in call centres and no doubt there are more in the operations team who have. Any workplace with high turnover needs to consider its pay and conditions – it's no excuse for a lack of training and support for workers.
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Lee Tulloch Credible Woman
(@missleetulloch) reported
@Telstra Hey Matt @Telstra I am still trying to speak to someone at Telstra who can help me with setting up my NBN service. (Yes, since Jan 23!) Incorrect information, online chat people who can't access my account, phone numbers that send me back to online services I can't access. Help.
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Deb B
(@debkev62) reported
@Telstra I have been on hold all morning and getting nowhere. Do you honestly think we can spend hours trying to talk to somebody? Please help!
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Alison
(@Alison91541659) reported
@Telstra hey Telstra. I’ve been trying follow up with your customer service on phone, in shop and on my Telstra app to get customer support to help resolve my issue why I can’t send MMS to Android. So far everyone, flicks me to someone else and closes ticket.
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Andrew Fulton
(@AndrewFulton12) reported
Hey @Telstra your service is ****. I can’t talk to anyone. The stupid links u send won’t work. I’m trying to set up direct debit that u guys stopped. Why is it so hard
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ً
(@kr0swell) reported
I don’t understand how Telstra’s smart troubleshooting will help someone with a connection fault if the smart modem switches to LTE.
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Leonie Wood
(@WoodLeonie) reported
@Telstra I have spoken to 'support' teams several times over the past week: no explanation for variable speeds, no explanation for slow speeds, no explanation for 12MBps on 'troubleshooting' site. Your system suggests I upgrade my plan- when I am already on highest available plan. Useless
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Nick Di'Lodovico (he/him)
(@nicksletterbox) reported
Hey @Telstra @telstracareers how does someone contact you for support via a phone? I’ve been trying to get an issue fixed for 3 days of endless chat through your app and I am giving up!? This is for my 77 years old mother in a nursing home... #epicfail
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kristin (she/her)
(@kristin8X) reported
👋 @Telstra, I'm the spokesperson for @AusUnemployment and I can't seem to find a phone number for your media contact? Help me out?
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Ickon
(@Ickon) reported
**** you @Telstra Worst customer service I've ever had to deal with.
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HereToHelp
(@Vollyaholic) reported
@HumanHeadline Don't sweat it Derryn. I have had trouble with my Amazon account, NBN, my Telstra, my Tax Office, and obviously need new light globes, but I'm surviving as best I can. These things are sent to try us... 🤷
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Courtney Lee Thirty Three HOBART HURRICANES
(@CourtneyLee_33) reported
@AusUnemployment @Telstra Yes and never heard back...