Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (34%)
-
Wi-fi (10%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Central Coast, Sydney, Canberra, Perth, Hobart, Dublin, Ettalong, Adelaide, Quinns Rocks, Cleveland, Maleny, Geelong and Albany.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Central Coast |
Phone | |
| Sydney |
||
| Canberra |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Josh Drayton
(@JoshDrayton4) reported
@Telstra Pfft. This is just PR spin in the public sphere. Meanwhile, you routinely treat customers with disregard or contempt. If you even remotely cared to make it otherwise you'd improve the way you deal with customers. You never do,
-
PrimitiveCoolOz
(@PrimitiveCoolOz) reported
@Telstra Also for a 10 year+ customer, Gold service means jack, zip not worth anything. I would prefer to keep this conversation in the public arena. I have been lied too so many times this morning. A customer to telstra means absolutely nothing anymore
-
Stanley Waite
(@stanleywaite1) reported
@yeppoon @iiNet it is getting harder to fix... had to goto @Telstra in-store... the do a book-in appointment, waiting 6 hours for help... then told to ring the service line to fix the issue and am on "hold" for longer than 2 hrs 10 min and still waiting... Telstra service is very lacking !!!
-
PrimitiveCoolOz
(@PrimitiveCoolOz) reported
@Telstra can you define for me what gold member services are? Being on your GMS outsourced messaging service for 3 hours with replies coming in at 20 minute intervals, very poor customer service and an unresolved problem.. is this the gold member service you offer?
-
Sam
(@MooncakeTS) reported
Your internet service is actually pathetic @telstra - you’ve got 1 job and you’re **** at it
-
Dale?
(@therealdale) reported
@Telstra @EvanLucas_INV No better customer service than: 'thanks for telling us here, tell us somewhere else'....
-
𝑫𝒖𝒏𝒌
(@dunk) reported
@Telstra support person who I finally got through to after staying on hold for 30 mins ignoring IVRs attempt to redirect me to nowhere: “How big is the phone line?” “What colour is the phone line?” “Is it dangerous?” :face_palm_emoji:
-
elbaroni
(@elbaroni) reported
@Telstra I get pretty ordinary reception at home too — but mobile internet at least works. I get one or two bars of 4g or 5G at the shops, but only outside and unreliably. Inside any of the buildings it’s hopeless, and even outside slow and unreliable.
-
Vishal
(@sharmavishal) reported
These errors included the structure of the federal sale of Sydney Airport to Macquarie Bank, Telstra’s interconnected wholesale and retail telco business, Transurban’s stranglehold of state toll roads and the sale of vertically integrated energy assets.
-
gkjptrs
(@gkjptrs) reported
@Telstra They signed up for $65 plan , yearly increases went to $80 the only option was to reduce speed to get back to $65 with guarantee from operator, no problems.Liars, upon queries was told change plan or telco! Now you tell me higher speed which had previously is not available ?
-
elbaroni
(@elbaroni) reported
@Telstra Hi Ryan — no, it’s a pretty long standing issue. There seems to be quite a bad reception hole there.
-
Scott
(@ScottLund83) reported
@Telstra why do you make it so hard to activate sims? It never works through your webpage, your online help is terrible, oh and your call centre is closed.
-
♛IΛMHΛRJ♛
(@iamharj) reported
@Telstra Genuinely, I was in disbelief as to how they conducted themselves. And to then end the call with "We're sorry you're leaving us, but all the best" WOW This is just rubbish. All the best with that share price if this is the way you plan to continue your service. Hello @VodafoneAU
-
Adam
(@kels_316) reported
@BooKhaki @SolidusBk the big difference is in the customer experience, IME. I had years of ******* screaming and wailing at telstra, then nothing but good times and great rock and roll with ABB. Price pretty similar although ABB was cheaper for the same tier as Telstra so we went up.
-
elbaroni
(@elbaroni) reported
@Telstra My house isn’t really the issue — I have good wired internet there, and a new 4g receiver has gone in over the road which seems to cover the real holes. It’s the Ainslie shops that’s the issue. I’ve reported it before, but nothing keeps happening.
-
Aerrihn
(@Aerrihn) reported
telstra needs to stop breaking down every night. just glad it doesn’t happen in the middle of raid
-
KJ is writing. Mostly lists. Perhaps a novel.
(@propertyofKJ) reported
That moment when @Optus becomes just as **** at customer service as @Telstra Never thought it would happen. Oh well. I moved from Telstra because they were awful. Now I have to move again?!?! Bloody hell
-
Joseph Thomsen
(@JosephThomsen) reported
@dbrhtndll @markhumphries Imagine the CEO of BHP or Telstra not knowing they had a co-CEO. Simply inconceivable. A secret power structure cannot be defined as ‘good governance’. That’s a significant part of the problem here.
-
Joseph Thomsen
(@JosephThomsen) reported
@MacForest2 @PatsKarvelas Imagine the CEO of BHP or Telstra not knowing they had a co-CEO. Simply inconceivable. A secret power structure cannot be defined as ‘good governance’. That’s a significant part of the problem here.
-
James Farmer
(@jamesfarmer) reported
So if you're on roaming with Telstra in the US and you can recieve but not send SMS, then that's because you need to turn off auto select Network (Verizon) and choose something that works like AT&T... hope this helps someone!l, I couldn't find it anywhere.
-
PrimitiveCoolOz
(@PrimitiveCoolOz) reported
@Telstra I was just advised to get in contact with the telecommunications ombudsman which I am going to do. I am also going to pull my two remaining services from telstra. You have now lost me as a loyal customer. I really do hope people realise what customer service you are offering. Nil
-
Toecutter_AUS
(@Choppaweed_AU) reported
@VodafoneAU I've had a chat with your help desk and they said there is nothing they can do. Told them I'd be seeing Telstra and switching carriers. I cancelled my pre-order today through them though, which you where more than willing to do lol.
-
Todd Norbury
(@norbs) reported
@liquidmedia2013 Optus, trying hard to be as **** as Telstra.
-
Wayne Thompson
(@WayneTh53491119) reported
@jamiljivani Try Telstra in Australia, I think they are equally bad…. it must be a monopoly thing??
-
Old Soldier
(@OMGTheMess) reported
@Telstra I’m ok But there’s a few out there who need help So Anything you can do would be appreciated For ALL veteran card holders please
-
Patricia Pereira
(@Patrici79077475) reported
@SouthwickMP Is that all of the hospitals? Are you going to fix 000 (TELSTRA operators) or are you going to fix ESTA, and exactly what is it you are going to fix?
-
Keith
(@Geordiepride51) reported
@7NewsPerth Whoever sold Telstra should have written in a "Community Obligation" as they did with supply of service!
-
Shelley Mitchell
(@KiwiSabby) reported
@drewtrucker550 @NBN_Australia @Telstra Buy a whistle for these scam calls. They hang up quick
-
mrsam
(@mrsamstweets) reported
@Telstra Sadly endlesspeople have ‘looked into it’ and NOTHING has changed. Seems straight out that because Telstra have sold the network here to Opticomm, that have no interest in fixing our issues even though I am stuck with yourselves for at least 6 more months. @andy_penn
-
Stanley Waite
(@stanleywaite1) reported
@yeppoon @iiNet @Telstra 2 minutes later, "maria" answered the phone and was able to inform me that the department i need to fix the issue, closed an hour ago... 1 hour after they put me on hold(been waiting 2+)... she was very helpful, giving me a direct number to ring in the morning, when they open.