Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (55%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Hobart, Adelaide, Launceston, Bunbury, Arumpo, Gold Coast, Coomera, Sunshine Coast, Couridjah, Townsville, and Murrumburrah.

City	Problem Type	Report Time
Sydney	Internet	52 minutes ago
Sydney	Internet	12 hours ago
Sydney	Phone	12 hours ago
Perth	Wi-fi	13 hours ago
Sydney	Phone	14 hours ago
Sydney	Phone	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  amy (@amy79378375) reported 6 minutes ago

  @MikeCarlton01 @Telstra Not just the country Mike, the worst in the Southern Hemisphere!

• 
  Angela Cole (@AngelaC84374135) reported 10 minutes ago

  @KatyKray73 When a suburb 30kms out of Melbourne is on a V Line train and stopped due to Telstra outage and the only way to get to work is sit on a 2 hour run through road filled with potholes JA can GGF.

• 
  Lucas | 🇦🇺 (@TheBlackWallaby) reported 12 minutes ago

  @JacintaAllanMP The Victorian Government should establish an immediate compensation scheme for V/Line passengers materially affected by the Telstra outage and resulting rail disruption. The scheme should be simple, fast, and based on statutory declaration rather than an adversarial claims process. Passengers should not be required to prove every element of distress with receipts, particularly where people were stranded overnight, unable to access accommodation, unable to get home, or forced to sleep in unsafe or uncomfortable conditions. Under the scheme, affected customers would submit a statutory declaration setting out: their intended V/Line journey; where they were stranded; how long they were delayed; whether they were unable to return home that night; whether they incurred accommodation, food, taxi, rideshare, parking, medical, childcare, missed work, or other reasonable costs; whether they had no safe place to sleep; and any other hardship caused by the disruption. The Government would then assess and pay claims directly to customers, with Telstra subsequently invoiced for the cost of the scheme. Suggested payment structure: All materially affected V/Line passengers should receive an automatic base disruption payment. Passengers stranded for several hours but able to get home the same day should receive a lower fixed amount. Passengers stranded overnight should receive a higher fixed hardship payment. Passengers who had to sleep in a station, on a bench, outdoors, in a vehicle, or in another unsuitable place should receive an additional hardship payment. Reasonable out-of-pocket expenses should be reimbursed on top of the fixed hardship amounts, including hotel costs, meals, taxis, rideshare, parking, childcare, and other necessary costs caused by the disruption. A practical model would be: $100 base payment for any materially affected passenger; $250 additional payment for passengers delayed more than four hours or unable to complete their journey in a reasonable time; $500 additional payment for passengers stranded overnight; $750 additional payment for passengers who had no safe accommodation and had to sleep in a station, public place, car, or other unsuitable location; full reimbursement of reasonable out-of-pocket expenses. This means a passenger who was stranded overnight and slept on a bench in the cold could receive $1,350 plus expenses. That is not excessive. It reflects the seriousness of the failure, the exposure to cold, the lack of food or safe shelter, and the distress of being left without a practical way to get home. The statutory declaration model avoids making vulnerable passengers fight through bureaucracy. False claims would remain punishable under law, but genuine passengers would not be forced to navigate a hostile compensation process. The Government should pay first, recover later. Customers were failed by critical infrastructure. They should not have to wait while Telstra, V/Line, the Government, and regulators argue over liability.

• 
  janine gebert (@janinegebert) reported 19 minutes ago

  I seriously hope some people impacted by the Telstra issue lodge a legal complaint against Sarah Henderson. Her behaviour requires consequences. Way beyond appalling! Potential for public harm considerable! Not fit for public office!

• 
  Oz Trooper (@TrooperOz) reported 20 minutes ago

  @jbulldogs4 Not really as its still ongoing. They told people to use a optus or vodafone device thats not Telstra. Thats some reliable service isnt it. Shouldn’t be happening but probably a overseas disgruntled workers!.

• 
  Benjamin (@Ben_jamin1611) reported 23 minutes ago

  @VoteLewko @kennettstan Extraordinary that the Gov’t contract with Telstra apparently doesn’t allow a second network to be used as a backup.

• 
  Bronwyn Walker (@bronwyn_walker) reported 23 minutes ago

  We are having similar issues, still. Calls aren’t going through and text messages are delayed. @Telstra

• 
  Listener Dan (@DanSmith18) reported 27 minutes ago

  @_benny4 It’s ******* laughable. Dear Leader putting out press releases demanding Telstra pay compensation. How about get stuffed Jacinta. You’ve neglected the infrastructure for years but sure, let’s blame someone else. ******* this government needs to go.

• 
  Paul Bongiorno (@PaulBongiorno) reported 30 minutes ago

  The Telstra outage is not over...this is a lie. My Telstra mobile and my wife's cannot make or receive voice calls. This is pathetic more than 24 hours after the giant telco fessed up to its gross failure to maintain service.

• 
  BiggyRat (@BiggyRat) reported 32 minutes ago

  @JacintaAllanMP The sheer audacity to demand better from Telstra when you let Victorians down on a daily basis! Will you compensate motorists with destroyed tyres & broken rims? People in glass houses… 🤬

• 
  Biggus (@Biggus85591136) reported 34 minutes ago

  @PaulBongiorno I have a Telstra mobile as do 45 people in my team and we had no issues at all.

• 
  W.A. LOBOTOMISED ******** LEFTIE, Justanoldy @BS (@Olfella56) reported 34 minutes ago

  @M_McCormackMP @SkyNewsAust It was your beloved LNP THAT SOLD TELSTRA John Howard was the ****** in charge then. You 100% Tosser. Nice try for an idiot IMHO

• 
  St Mary MacKiller (@StMaryMacKiller) reported 37 minutes ago

  The Telstra outage is fascinating because I live in a bad spot, with consistently terrible coverage, yet we didn’t lose it at all. So weird.

• 
  Wanting Fun (@curious_paul) reported 39 minutes ago

  @MichaelJacko70 @jmil400 Telstra is a private company. If it failed to adequately follow the rules and ensure operational integrity; shareholders need to fix it. If there are failings in legislation, gov't can fix. No matter Lib or Labor, focus must be on Telstra. Shadow minister shown she is a idiot.

• 
  Peter Lewis (@Peter_Lewis747) reported 40 minutes ago

  @theheraldsun Telstra’s outage affected many states but Victoria’s train network was most affected. Why more than other states? State government stuff up. Optus has had outages too so you shouldn’t be fully reliant on these telcos.

• 
  💧 Deb Cansdell 🌱 (@DebCansdell) reported 43 minutes ago

  @PaulBongiorno Ours went out again at around 8am until about 3pm today. No message from Telstra. When I finally contacted Telstra at around 1pm, they said it was a planned outage. But then agreed it was same as Tues debacle. If it WAS planned they should have notified us. Just a smokescreen.

• 
  Felix (@felixdahauscat) reported 44 minutes ago

  @Telstra network outage is still affecting me getting calls. Fix the network

• 
  UnNamedBlade (@un_blade) reported 45 minutes ago

  @ruicharadrius Telstra had an outage

• 
  Nell (@bbgreen26) reported 47 minutes ago

  @VoteLewko Vline has two comms systems -standard and satellite. Telstra caused both systems to fail with the GPS upgrade. Trying really hard to blame Labor aren’t you? Just stupid.

• 
  TSaleeba (@t_saleeba) reported 48 minutes ago

  @heidimur The Premier has no trouble demanding accountability from Telstra. It’s a shame that resolve seems to disappear when the CFMEU is involved.

• 
  7NEWS Adelaide (@7NewsAdelaide) reported 51 minutes ago

  BREAKING: South Australian police are investigating a death at a regional hospital after Senator Kerrynne Liddle claimed that an elderly resident died following ‘an apparent failure to connect to Triple Zero’ during yesterday’s nationwide Telstra outage. After attending her office, police have made contact with the family of an individual who died at a regional hospital. SA Police says it was not notified of the death but now has ‘immediately commenced’ an investigation into the cause and circumstances.

• 
  tim blee (@tim_blee) reported 51 minutes ago

  Someone help me out, no apologist for Telstra but the ABC found an "expert" talking up the outage saying the phone not working cost a coffee shop $20,000 in lost income?? $5,OOO dollars an hour coz the phone don't work? Some coffee shop. Fake outrage tabloid reporting yet again?

• 
  DavidTheEveryman (@DavidEveryman) reported 51 minutes ago

  @_benny4 You’re right but if there is an SLA in place with penalties then Telstra should be paying that. Government is stupid though so there probably isn’t one.

• 
  .Nicole. ✌🏼🐶❤️🤍💙 (@NicoleAmy88) reported 52 minutes ago

  @Telstra down again?

• 
  Harry O’Brien (@Harry_OBrien9) reported 56 minutes ago

  @DirtMccGirt @heidimur Correct. I'm with Telstra, can't have 100% uptime 24/7. Bugs/errors happen.

• 
  Salt N pepper 🌶️ (@Partytime63) reported 1 hour ago

  @JacintaAllanMP Telstra is most expensive service provider and can't even manage their network properly? We expect some resignations from executives on this failure.

• 
  Arthur Barrett (@Ayyyyybeeeee) reported 1 hour ago

  Here in Australia we’ve got the semi-annual hand wringing over cellular carriers and emergency calls - is it time to ditch SS7 for VoIP/SIP and switch from single operator SIM from Telstra/Optus to multi-operator SIM like SimBase or ThingsMobile?

• 
  Lynne McCullough (@theMack1ynn3) reported 1 hour ago

  @FetchStep @Telstra What A Good Girl 👏 If's She's Not Off Somewhere Burning Up The Taxpayer Dollars, She's Hunkered Down With Her Nitwit Mates Doing Juvenile TikTok Rubbish For The Unintelligent. It's One or The Other.

• 
  Belong (@BelongAU) reported 1 hour ago

  UPDATE (4.05pm): Overnight, Telstra made good progress, significantly reducing failed calls to Triple Zero. Telstra has now implemented a solution that has addressed the impact of this issue and continuing to work through further changes. (1/2)

• 
  anne👾 (@cheetahfart) reported 1 hour ago

  bro **** telstra i’m sick and tired