Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Hobart, Sydney, Brisbane, Perth, Bowen, Melbourne, Gladstone, Flinders, Batlow, Cornwallis, Forbes, Launceston, Bundaberg and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
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| Hobart |
Internet | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Brisbane |
Phone | |
| Adelaide |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Smith
(@scottie1578) reported
@Telstra That drives me crazy people listen there music on there phone instead of their headphones. I got a fantastic pair of AirPods pro from you guys last week thank you. Long time customer.
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NBP
(@akashicdaddy) reported
you know it's time to look for a new job when your boss asks you to call telstra to ask if there's any way at all they would postpone the outage to later one because we just started a sale (mind you so far this year, we have not yet NOT been on sale)
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Kane Fitz
(@kanefitz06) reported
@FionaRoseT @VodafoneAU Telstra better coverage and online help. Optus better in store and on the phone.
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(((Jen Dowling -- she/her )))
(@jendowli) reported
You asked, .@Telstra - I have to work from home and in the middle of an essential meeting my NBN has cut out twice.
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WatsonsTroops
(@WatsonsTroops1) reported
@FionaRoseT @JarrodKent @VodafoneAU If you deliver regionally I would go for Telstra to be safer. Costs a little more but I think by far the best network. i'd struggle without it too even locally where I am in regional Vic. Telstra drops out far less than others on the 3-4 hour drive between
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Paul Aspros
(@paulaspros) reported
@DTsirekas @Telstra @Optus How about you ring David and sort instead of telling him to call South East Asia and “say complaint”
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Kayo Sports Help
(@kayosports_help) reported
@Josh07815895 Hi Josh, were you getting an error message? As a previous subscriber, you would need to sign in and enter your previous credentials through the Telstra Portal.
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Susie Noonan
(@SusieNoonan2) reported
@bangtanmum Today at 10am. I got them thru being a Telstra customer
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Josh Geering
(@Josh07815895) reported
@Telstra When I have 6 hours (I have a one year old so that’s never) I’ll think about following the link. 6 hours was how long I wasted on the last communication through your messaging system. That’s as still quicker than the 10 hours wasted last time I spoke to you guys on the phone
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Andy Kelk
(@andykelk) reported
@lukesunborns I got that email too but no more details on how to access if you're not a Telstra customer.
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eliza obrien
(@elizaandmoggy) reported
Scam call Monday "Sam Wilson from Telstra support" - my computer being illegally used by overseas - showed lots of WarningError messages. Gave phone 03 9018 7572. We have filed a case under your name’: Beware of tax scams – they’ll be everywhere this EOFY | TheNewDaily
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T
(@horrorrandchill) reported
@Telstra i checked the outage website and it says there are none but still having issues not being able to use data or make/receive calls in Kew 3101. Not just me as well
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Kate Gooden
(@kategooden) reported
Love it when there's a "planned" @Telstra outage without any notification. I could have planned to work elsewhere today 🤬
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John Smith
(@jrade76) reported
@Telstra The bot I was interacting wasn’t programmed for that response, I’m just going to call the number provided to resolve the issue with my Telstra NBN service and speak to a human, A.I. is a meme Ryan, don’t believe the hype.
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Fiona
(@FionaRoseT) reported
I’ve had pretty good service from @VodafoneAU for a gd decade but things have clearly changed. I can’t believe how disgusting and disrespectful the guy I spoke to on the phone was today. Are ppl with Optus happy with the service? Or is it Telstra or busy when it comes to 🤳🏻?
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Denies
(@DeniesFactions) reported
@Telstra has the worst support customer support in the industry. The fragmented English associated with the Telstra 24/7 Chatline but the struggle to receive actual support for the service that they struggle to provide. I have been 5 months without working ethernet.
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Jason de Plater
(@jasondeplater) reported
@Telstra On my last two $30 recharges for my pre-paid iPhone I only got 8GB data instead of the promised 10GB. Can you fix this for me?
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Peter the Bold
(@pietro159456) reported
@Telstra To be honest I gave it 0 in feedback, nearly had a nervous breakdown. But no more help needed thanks.
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｢Z｣☄️FFVII:R☄️ Eyyyyy~
(@HauntedChicken) reported
@Telstra hi there. Your outrage site says some issues with business services in Sarina, QLD. The network has been dropping in and out all day and has just about ground to a halt. Is there a repair time on this? Making our work very difficult to do.
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Ingmar Wahlqvist
(@IngmarW) reported
@Telstra Apple Watch unable to connect to cell network since I upgraded iPhone. Apple confirms it’s network issue. Multiple contacts w Telstra support, they say they’re working on it but I’ve heard nothing for about 2 weeks. Happy to share case ref by DM.
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Erin Delahunty
(@della79) reported
Is the idea of @Telstra's 'silent hold' that you'll think it's disconnected and hang up?
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Peter the Bold
(@pietro159456) reported
@Telstra Well, I attempted a 2nd time for another problem but gave up quickly. I bought $30 SIM online from Telstra, which said 30days extra free, but it was never added to my pre-paid. I got the feeling they hope you will give up quickly, and I did.
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Beth Davis
(@bethdavis10) reported
@NomadCram @HamiltonMusical Oh no!! Yes if you’re on the Hamilton mailing list, or if you’re a Telstra customer, there’s a pre-sale that started today. Otherwise tickets on sale from 19th July!
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WatsonsTroops
(@WatsonsTroops1) reported
@FionaRoseT @JarrodKent @VodafoneAU If you're really only in and around Melboune it shouldn't be an issue, if you travel regionally Telstra is still well ahead I think.
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Ingmar Wahlqvist
(@IngmarW) reported
@Telstra I do need a hand. No word from Telstra support for about 2 weeks after they said they were going to fix it. Can share incident ref via DM if necessary
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Erin Delahunty
(@della79) reported
@kayosports_help I've had the same conversation, with the same resolution (tough s***, pay more) with several people and bots from both Kayo and Telstra over 3 days. Don't need any more automated emails in my Spam folder.
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Erin Delahunty
(@della79) reported
@Telstra Not sure to be honest, up to 26 minutes now, so I'll have to hang up regardless soon because ... life. Then I will have to call again with same query, to have same experience. Risnse, repeat.
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Courtney Lee Thirty Three
(@CourtneyLee_33) reported
@don_key56 @Optus That's why I am with Telstra... Optus sucks down here and I hate Optus anyway
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TheLocalBoy
(@mickcruickshank) reported
@Telstra We have had the worst experience calling Telstra over these past 2 weeks. Everytime get a different story and a different number to call. Our aerial lead-in cable is physically discontinued, but no-one will send a technician. instead we're asked to check the lights on the nbn box
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Ingmar Wahlqvist
(@IngmarW) reported
@Telstra Took your advice. Went through to Telstra experts. They couldn't give me update on my case, as it's with Network team (and has been for >=14 days). Assured me update from them within 24-48 hours. Clock is ticking