Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar, Hobart and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Glengarry |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Duke Maloney
(@rhamus13) reported
@Telstra You guys are the worst 3 year's & the internet never works properly that upgrade was well worth the money 🤦
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Laurie Patton is The Lucky General
(@LJPatton) reported
@Telstra And please ask the call centre manager in Perth to listen to my exchange with the guy who hung up on me and please raise a ticket for this complaint. Thanks Jo
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Aiden Howlett
(@AidenHowlett) reported
@Aerohaveno @OperationalInc1 Then there’s those on Telstra Wholesale, duped into thinking they’ve got better service than Optus, when in fact it’s the opposite.
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Twitbit
(@Twitbit04608714) reported
@Telstra So you can reply to this Tweet within 1m of posting but the case manager assigned to us never calls back. This has gone all the way to the Ombudsman but you still can’t get it together. No, the number hasn’t been ported, we have no NBN and the promised 4G back isn’t working.
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dawn lambie
(@avava45) reported
@Telstra it was Tech support I spoke to. have not been able to email my family in Queensland and Japan. so upset. yes, should not have yelled last week but was talking to .... stopped this time as my home phone no. would not cancel to ad mobile no
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Duke Maloney
(@rhamus13) reported
@Telstra No definitely not as you keep saying it's the best available instead of giving us a high speed box or send out a technician to fix the problem we have been over this several times
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dawn lambie
(@avava45) reported
@Telstra Tanasha, it was a nice thought, I rang but the guy, could not help me - go figure. Telstra gives and takes away....PLEASE RESTORE MY EMAIL it is now 2 weeks
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erin kate
(@__geekgirl__) reported
@WeekOnWednesday @mariewalsh18 Fun times. I’ve been waiting on @Telstra to fix their f*ckup for 6 months now. Unstable internet as a Virtual Assistant means I’ll lose my business because I’ve run out of savings to live on and have lost multiple clients to their incompetence.
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Aiden Howlett
(@AidenHowlett) reported
@Aerohaveno @OperationalInc1 I’ve given up on public wifi, especially on moving vehicles. Most of the time it’s a Telstra connection anyway, of which my phone handles it better through my personal 5G service.
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RoMo (roman)
(@na_mor0) reported
@Telstra You’re really clutching Winona. Did I need so get granuler more or do you want to keep flexing the frivolous marketing names of the service telstra offers through an iOS application? I had to go though sales via phone to find someone that could comprehend the issue. It’s done.
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JayFry
(@papajfry666) reported
@AFL @Telstra The worst part of the grand final.
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Philip Hudson
(@PhilipH70597648) reported
@MrTVAus What is the purpose of Telstra being a broadcaster? Telstra broadcasts nothing? I never have gotten it, it makes zero sense
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dawn lambie
(@avava45) reported
@Telstra the sage continues. today went to the local telstra store at Hastings, bought a mobile and credit and had the guy set up phone and restore email. came home, email not working. called Telstra phone no. he couldn't help me. want to scream
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Laurie Patton is The Lucky General
(@LJPatton) reported
Just spoke to a guy in a Perth call centre asking for a number for the @Telstra CEO. When he told me he could not do this I asked to speak to his supervisor. He told me he couldn’t do that either and when I told him I knew he could he cut me off. Great customer service, not!
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ILuvGames
(@ILuvGames5) reported
@HPeake11 @AFL @Telstra I don't think it's a lack of support. Its that I don't know who she is.
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Keelan
(@Keelan_1995) reported
@AFL @Telstra Never heard of this bloke before! Why does the AFL insist on hiring random nobodies to perform? Should’ve just hired Jimmy Barnes!
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Monica
(@AttardMon) reported
@Goldenjocks @NeilMcMahon Damn, wrong handle. It was @Telstra
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Solo Monk
(@JJKALE2) reported
"Hello Sir, I'm calling from Telstra." No you're not. Telstra don't do customer service.
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Monica
(@AttardMon) reported
Hey @telstra - any chance of urgent assistance on day pass issue??
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diane mckenzie
(@dianemc34717099) reported
@TheDog63440016 They must have been out in force today - I got that call from someone saying they are with Telstra & my Internet has been hacked - they want to help me - lol I'm not with Telstra.
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neena misra
(@inmultitudes) reported
internet connections just cancel themselves now eh? @Telstra
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Charles Miller
(@carlfish) reported
One advantage of this asymmetric routing was that any customer doing a traceroute to find out why their Quake pings sucked so badly would see the generally direct Telstra hops, not whatever weirdly circuitous route it took your data to get back to you.
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Warrick Strang
(@boyd_strang) reported
@Telstra Noted but the line is so bad it probably does not matter!
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MrNitters
(@MrNitters) reported
@AFL @Telstra ****, just make him an inaugural legend and move on! BORING - it was good when I was a kid, but not anymore!
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Warrick Strang
(@boyd_strang) reported
@JJKALE2 Have a Telstra landline. Service out 95% of the time?
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Shae
(@shaexlily) reported
@AFL @Telstra Oh no bad omen
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Ann Johnson
(@AnnJohn07864164) reported
🧵Has anyone changed phone providers, specifically from @Optus to telstra? Hubby bought a phone outright from optus (have the purchase receipt), and signed up to them. He's had no end of trouble, with the service 'dead' for days at a time, even though he has full reception. 1/4
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M Tjen
(@TjenM) reported
Damn! Why is the #iPhone14pro not available in blue?! and so damn expensive! I have to see what the purple colour looks like.. @Telstra Release the pricing plans now!
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Ann Johnson
(@AnnJohn07864164) reported
They refused to unlock the phone, or release Hubby from his plan. Unless he signed back up with them, or paid $75 to unlock his phone to access the network of another provider. Telstra have given him a loan phone in the meantime, while this blackmail **** is sorted. 3/4
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GailT
(@GBTSocScientist) reported
@AnnJohn07864164 @Optus Yes I changed from Optus to Telstra. Appalling service from Optus! Purchased ph at Xmas few yrs ago. Guy that served me was DRUNK from staff party prev night! My internet recept was appalling. Telstra's has been great.