Telstra Outage Report
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 12: Problems at Telstra
Telstra is having issues since 07:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Cornwallis, Adelaide, Melbourne, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
||
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Coffey
(@AdamCoffeyNT) reported
@FionaLakeAus @Telstra Won’t shut up when they want to sell you something. Have a problem and good luck resolving it
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Oliver
(@PIoughmansLunch) reported
I think I'll have to put in a claim with @Telstra for the service I missing because of their eSIM provisioning system being down for 4 days (so far). It should surely be a priority bug with new iPhone and Apple Watch devices being launched last week...
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Dr Maggie J Watson
(@terngirl) reported
@D0CT0R_Dave @Telstra Late August switched ADSL modem box, didn’t work, switched to NBN 24 August using Modem & Telstra signal from tower 500m from house. Randomly cuts out or slows down. Mapping when out or really slow, 7 to 10x per day. Took machine in to Telstra, they say nothing wrong with machine
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Fred Nurk
(@AnInterObserver) reported
@Telstra No problems / will do.
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Chrus 🦖
(@Chrus_3) reported
@Telstra I'm not even joking, Jimmy. Actually heard the guy barffing. Still on the phone with him. After nearly 2 hrs of trying, this guy has been the most helpful one I've spoken to, but my problem still persists.
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Craig Mutton
(@craigmutton) reported
@_thisismatt_ @Telstra Wow, sorry to hear that! Honestly @Telstra … step up - your app is supposed to enable this. Option doesn’t appear HELP
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Ahmed Kaithal Shahir
(@drshahir) reported
@Telstra Yes, and I went there, and they couldn't help me. I'm
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Fiona Lake
(@FionaLakeAus) reported
@AdamCoffeyNT @Telstra If only customers could charge interest, and sic the debt collectors on. Telstra's worst problem is the absolutely disgusting sales tactics of the greasy people in the franchises. The largest one here in Townsville should be shut down, for lying to customers. They're notorious.
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Chrus 🦖
(@Chrus_3) reported
@Telstra No need for a tech. Was a simple config change on the service and a reboot of the device.
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Oliver
(@PIoughmansLunch) reported
@Telstra @semaja2 Tori, do you have an ETA on the fix? Thanks. :)
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_thisismatt_
(@_thisismatt_) reported
@Telstra I’ve been telling support since Friday. I’ve been told continually to wait 24-48 hours and that it was because of a mysterious “cancelled order”. Not till I saw this thread was it clear this is a widespread issue. At least let support know so they don’t give us false info!
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harmony🍊
(@icebergcheese) reported
@Telstra I got an email about my prepaid plan changing, most details are fine but y are you getting rid of roll over? I'm on prepaid because I'm not made of money, the roll over is an important feature of prepaid, don't get rid of it! Yes this is a complaint.
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Chrus 🦖
(@Chrus_3) reported
@Telstra My favourite part of that trip is when I call the business tech support line and somehow and up speaking to consumer support, who inevitably tell me I need to speak to business support. Sure, what number to I need to call, i ask... Can you guess what number they give me???
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That Tesla Guy 🇦🇺
(@ProstheticAIM) reported
@electricfuture5 @Telstra @andy_penn Sounds like someone called through to technical support?
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Electric Future 🇦🇺 🚗⚡☀️
(@electricfuture5) reported
from
Sydney, State of New South Wales
@PIoughmansLunch @perrystephenson @Telstra Nope “might be down for maintenance”. Tbh they are trying but the system seems completely ******.
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Robert S.
(@Robs_au) reported
@Chrus_3 @Telstra What a quandary. I mean that’s commitment to customer service and evidently he’s helpful… but should he be working?
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Connor O'Riordan
(@ConnorORiordan1) reported
@Optus seriously sort your ******* internet out, how I could spend 2 years in Adelaide with Telstra and not lag once but now I'm in Tooradin I lag my tits off. Seriously sort your **** out
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Adam Ware
(@tuppaware) reported
@__rymac @ryanjchr @jaronmc Cause a state gov deal was done before NBN with Telstra (who didn't want to do it) in that area when they built the new children hospital to get rid of the exchange and move everyone forcibly over to the fibre. Telstra never upgraded or updated it, NBN doesnt want to touch it.
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Electric Future 🇦🇺 🚗⚡☀️
(@electricfuture5) reported
from
Sydney, State of New South Wales
@PIoughmansLunch @perrystephenson Haha I know. This whole esim implementation on Telstra is completely ******. Worst I’ve seen in the world.
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Callie Rapson
(@callie87) reported
@Telstra Telstra Hi Ethan, I’ve got 2,It has also been well over the 24-48hrs promised that my complaint would be resolved by, the case number for the promise to receive my decide to the correct address in 24hrs is 19427718. Other promised it would be resolved within 24-48hrs is 19429070.
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Cooked!
(@luchilton) reported
@Telstra @telstra is continuing to push the like that I’m being forced to agree to direct debit on my account, as opposed to the way I’ve paid my bills for a DECADE! If that’s how you treat loyalty, you’ve lost me
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Dan Smith
(@sirdansmith) reported
does anyone have any experience with mobile companies on the Telstra network that aren't Telstra? Unfortunately the Optus signal inside our house is not enough chop to make phone calls
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perfect teatime
(@teliferous) reported
@Chrus_3 @Telstra Oh no! Poor guy. And poor you as well. 😔 Good luck dealing with Telstra
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Fiona Lake
(@FionaLakeAus) reported
Dear @Telstra; it's 50 weeks since I lodged a billing complaint. The form you fill in so things will be attended to within 2 weeks. Haven't heard boo. Where's my refund? Hurry up, or I'll add your rate of interest.
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Chris Jones
(@chrisgj198) reported
@VK1MIC @Telstra Maybe use ALDI - same network as far as I know, but still more than $50.
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_thisismatt_
(@_thisismatt_) reported
@craigmutton @Telstra Not just you mate :( looks like widespread issues and the support team don’t even know. Have been trying since Friday.
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Craig Mutton
(@craigmutton) reported
@Telstra I got a new iPhone … my old one has an eSim, I want to transfer it to my new phone. Called your call centre and guy told me I had to go to a store or chat. Tried chat still no solution. This should be easy. HELP
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FreshOuttaFkks
(@FreshOuttaFkks) reported
Ok Tweeps, need Internet + TV provider pls. @Telstra are abt as shite as they come. —-Price increases ✅ —-Slow speeds ✅ —-Terrible service ✅ —-No customer loyalty ✅ —- DISCRIMINATION ✅ Can’t be too hard to improve on that surely?
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Chrus 🦖
(@Chrus_3) reported
Calling @Telstra tech support is always such a great experience. Highlights include the guy who excused himself TO GO AND THROW UP!!! 🤮🤮Then when he came back couldn't stop his hickups.
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Chrus 🦖
(@Chrus_3) reported
@Telstra I would love to have a tech investigate, Jimmy. But so far, nobody has been willing to even TRY and help me. I somehow keep ending up at the wrong department. It's always someone elses problem and they cant help me.