Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (43%)
• Internet (42%)
• Wi-fi (7%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Arumpo, Perth, Brisbane, Canberra, Caloundra, Bungarribee, Kincumber, Launceston, Adelaide, Hobart, Mount Alexander, Geelong, and Riverleigh.

City	Problem Type	Report Time
Sydney	Phone	56 seconds ago
Melbourne	Phone	1 minute ago
Arumpo	Phone	1 minute ago
Sydney	Phone	2 minutes ago
Melbourne	Phone	2 minutes ago
Melbourne	Internet	3 minutes ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad (@OTheChad) reported 5 minutes ago

  @mynameiskiiiid @TheKouk Structural deficit? Mate, let's get this straight.Australia's structural budget issues blew out post-GFC and especially under recent big-spending governments — not from Howard paying down $96b in inherited debt while running surpluses. Howard left the budget in strong shape with low debt and a Future Fund seeded. Today's deficits (still projected around 1% of GDP with net debt heading to ~20%+) come from exploding recurrent spending: NDIS, aged care, welfare, and public sector bloat — not a lack of 'productivity policy' from the 90s/00s. Howard-era asset sales (Telstra etc.) shifted assets to private hands where they often delivered better efficiency and innovation — exactly what boosts productivity. Privatisation and microeconomic reforms in the 80s-90s drove Australia's strong productivity surge in the late 90s/early 00s. Blaming today's slump on "record low infrastructure spending" 25-30 years ago is the real stretch. Recent productivity stagnation (labour productivity near flat since ~2016-17, weakest in decades) has clear modern drivers:Services shift — healthcare, education, public admin (non-market sectors) now dominate and have abysmal productivity growth. Faster broadband, transport, and training matter — but governments have poured billions into infrastructure since then (and states still do). The constraint isn't some 1990s "under-spend"; it's getting value for money, avoiding waste, and prioritising high-return projects over recurrent blowouts. Private sector dynamism, competition, and sensible tax settings deliver productivity far more reliably than more government "facilitation" funded by structural deficits. You know what actually restricts productivity policy? Promising endless spending while ignoring incentives, efficiency, and evidence. Structural deficits today crowd out future options through higher interest and taxes — not the other way around." This keeps it punchy, factual, and directly dismantles the causal link while flipping the deficit argument.

• 
  Pirate Ninja (@Hailmo) reported 7 minutes ago

  @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 9 minutes ago

  @the_LoungeFly @Telstra 1/2 I'm guessing there's an issue with privacy My messagebank was switched off without my consent When I called to get it switched back on the operator changed my plan I called asking for it to be reinstated (it was an obsolete plan) and spent a week arguing with a 'manager'...

• 
  Stuart Bland (@96Mrbsa) reported 10 minutes ago

  @merkin_about Not as old as me, and I only went to gmail coz Telstra decided to no longer support the system I'd been paying for for years. *****.

• 
  Robert (@the_LoungeFly) reported 12 minutes ago

  Dear @Telstra your account problem managers are inept children based out of the Philippines. How can an account problem manager’ not have the same access to view accounts to resolve financial problems? Why would they ask me to go back to the shop to get an archive? Incompetent!

• 
  cme (@kitemett) reported 13 minutes ago

  @MickamiousG @Starlink Does having 3 units get you a higher tier of support though? I'd get support this efficient through telstra chat as a gold customer. Spend something like $300 a month.

• 
  M_a_r_ke (@Ma_rk_e) reported 20 minutes ago

  @OneNewsAu optus announced the partnership with starlink on July 12 2023 and telstra announced it on July 3rd 2023, Telstra starlink messaging started June 3 2025 optus? well nothing. "covers blackspots telstra never will" that might make sense if telstra also didn't get starlink messaging

• 
  Mike Hutchinson (@michaeljames947) reported 22 minutes ago

  Just been asked to complete an oxymoron. A Telstra customer satisfaction survey. Reminded me of a 1980s Telecom survey that found customers hated them, leads to a management recommendation to educate customers…(who they called “subscribers”)

• 
  Catherine (@Catheri09875779) reported 22 minutes ago

  @IterIntellectus Telstra also: 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.

• 
  Catherine (@Catheri09875779) reported 24 minutes ago

  @OGmusical @SkyNewsAust 2026 (Enterprise Restructuring): Telstra announced major workforce restructures, cutting hundreds of enterprise and IT roles in Australia. A significant portion of this work and technical support was offshored to the Indian-based ICT firm Infosys and its joint venture with Accenture.Current Operations: Voice calls from standard Australian consumer and small business customers are still generally handled domestically, while much of the complex technical delivery, IT support, and enterprise services are managed through hubs in India.Reach

• 
  Murray (@MyNameIsMurray) reported 28 minutes ago

  @Starlink And while Optus and Vodafone service this area - proving how much Telstra really sucks - they both lose signal only several kilometers further out of the CBD, meaning that they also suck. These are the only three networks here. All other carriers buy access from these three.

• 
  Doug (@Doug39270057204) reported 28 minutes ago

  @VoteLewko @Starlink Why do “experts” always “warn”. Is someone providing something that there is a demand for and the others aren’t something to fear? Telstra aren’t used to competition, and that’s why we have crappy service and coverage. Only hung they get is actually **** their job properly.

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 31 minutes ago

  Telstra have no issue with puttn in numbers&pressn redeem nos. But microsoft smartassholes make life hell. I've lost another many hrs of being messed around with screens showing rubbish. Its simple=U have an PC+u put in product code&redeem. Robots r a phyco excuse to brain-harass

• 
  Marcus King (@Marc_Melb) reported 32 minutes ago

  @VoteLewko @Starlink Unfortunately Low Earth Orbit / Starlink systems won't replace terrestrial service (like Telstra) for many years because they can't provide the bandwidth across multiple frequencies (yet) that are needed to service all of the customers - particularly in population dense areas.

• 
  Bowling (@justahound) reported 33 minutes ago

  @VoteLewko @Starlink good, Telstra deserve to loose with their **** customer service...

• 
  Electric Future (@electricfuture5) reported 39 minutes ago

  @c0n_AU No Telstra either and Starlink doesn't work because solar overhead @TeslaCharging @TeslaAUNZ

• 
  Elizabeth Anne Kelly (@kellynettlefold) reported 41 minutes ago

  Telstra r no issue when it comes to recharging which is identical to th Microsoft Product Key. Punch it in PC=dun. NO=Smartashole=Microsoft laugh at customers blockng. They do not have to know any1s card numbers, it has zilch to do with them its=Privacy Invasion. Eusk ur not rich

• 
  C (@coryidau) reported 41 minutes ago

  I spent nearly an hour on the phone to @VodafoneAU and while the consultant was really nice, I wasn’t asked to do anything that I hadn’t already thought about and done myself in relation to the network outage . I had another brief outage about 90 minutes ago, and the interesting thing from this phone conversation with Vodafone was that this outage today affected every network, which is absolutely and categorically untrue . Did the consultant really think I couldn’t find who was affected or knew about MVNOs? This type of stuff might work on lay people, but it doesn’t work on me. If you’re not being ruthlessly gouged by @telstra, you’re being told BS from TPG’s Vodafone Australia. I do not expect 100% fault-free internet or Voice services, that’s just ridiculous. But I do expect timely information on outages, no evasions, and finally a proper explanation as to what went wrong because the idea of a power fault in this day and age of priority communications seems laughable. @acmadotgov

• 
  t ♡ (@jopperatenzos) reported 43 minutes ago

  @Teh_Jkr @Optus happened to me so I changed to Boost who are cheaper. they’re on the Telstra network too!

• 
  Andy (@Andy22000) reported 44 minutes ago

  @WhereMyOstrich @ausstockchick No need to respond in such a derogatory manner. Here is the list, I pulled this from Grok in app you can verify it easily. Recent major Australian companies announcing significant domestic layoffs and offshoring of corporate/white-collar roles — Woolworths, Officeworks, Telstra, and NAB — have timed these moves amid sharp rises in domestic employment costs. • Woolworths (early June 2026) is offshoring hundreds of head-office roles in IT, finance, and HR to India/Philippines as part of cost-cutting to stay competitive with Aldi and Amazon. • Officeworks (late May 2026) is shifting hundreds of support, customer service, and tech roles to Bengaluru and Manila, boosted by AI/automation. • Telstra (earlier 2026) cut hundreds of roles (up to 650 in rounds) with work moving offshore to India. • NAB has expanded offshore teams in India/Vietnam (adding 1,000+ roles) while managing Australian redundancies. This wave aligns closely with escalating domestic labour costs: The national minimum wage and award rates rose 3.5% from July 2025, superannuation guarantee hit 12%, and the Fair Work Commission announced further increases effective July 2026 (4.75% on awards, ~5.9–6% on the minimum wage to $26.44/hour). Combined with weak productivity growth, higher on-costs (payroll tax, workers’ comp, etc.), and strong wage pressures, this has widened the cost gap versus offshore locations where skilled roles can be 30–70% cheaper. Companies cite these factors — plus efficiency drives — as key reasons for prioritising offshoring while protecting or growing frontline retail/store jobs domestically. This reflects a broader 2025–2026 trend among Aussie firms responding to cost-arbitrage opportunities in a high-wage, lower-productivity environment.

• 
  MrLobl∞ (@MrLobler) reported 44 minutes ago

  @VoteLewko @Starlink I honestly can’t ******* wait to ditch Telstra. **** @Telstra

• 
  Alex (@alliao) reported 44 minutes ago

  @VoteLewko @Starlink I remember seeing a telstra truck with slogan… “Australia that’s why” while trying to get better signal

• 
  AAAAAGGGGHHHH!!!!!!!!!!!!!!!!!!!! (@slizeoo) reported 49 minutes ago

  @DumbFoxFurry Every single carrier is so *** telstra pre paid costs your kidney for a 7 day recharge optus is Optus and vodafone has garbage coverage in my experience

• 
  GrahamT (@Leftfield9) reported 54 minutes ago

  @VoteLewko @S_A_Bridgestone @Starlink Telstra signal on east coast usually OK - WA in the bush you have to ve near a "community" or a mine site. 🙄

• 
  X- Y Bailey 🇦🇺🇳🇿 🇨🇦🇩🇪🇮🇹 (@Bailey92035278) reported 57 minutes ago

  @WSWanderingEels On the rare occasion Vodafone customer I actually agree with Telstra yes you have to go now if you’re the NRL like yeah 2029 if you want to beat the AFL over anything then this would be the one AFL hasn’t even talked about 20th team. Time for the NRL to put up or shut up

• 
  Steven Payne (@CmonMick) reported 57 minutes ago

  @meshygrey And then we sold CommBank, Qantas, Medibank, Telstra, CSL, Syd/Melb Airports and most of our energy and water assets because govts are big bad meanies and private corporations we're going to take us to the promise land🫤

• 
  samantha 🏳️‍⚧️ (@Samantha7ey) reported 58 minutes ago

  @yuyan497 im also with telstra alongside many other people and i always get reception along that part of the network

• 
  St Mary MacKiller (@StMaryMacKiller) reported 58 minutes ago

  @pjfred60 Those trees have been down for 1-4 years. 2 are actually Icarus’ nests🥺 but it was storms and Telstra that caused it. Telstra ran thru the back here and all the trees died - which is apparently what happens.

• 
  ₿ 💥 (@teslantir) reported 1 hour ago

  Google + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG

• 
  Dark Horse Christian (@D_H_Christian) reported 1 hour ago

  @ProjVictoria @OMGTheMess Correct not all pay dividends .. usually those that do don’t grow much, take Telstra who pay dividends 2000 a share was $8 or so, 2025 it was about $4 a share. The poor who buy small amounts of metals, crypto or stocks are going to be stomped into the ground.. theft.. taking away peoples only hope of using that vehicle to home ownership.