Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Morwell, Sydney, Perth, Maitland, Young, Adelaide, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Morwell |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💧keep__left
(@keep__left) reported
@RyanWil62993886 You are an idiot. Seriously stupid. He’s a long time friend to John Howard. More recently, there was a huge outcry over the Federal Government's insistence that Cousins - a long-time adviser and friend of Prime Minister John Howard - join the Telstra board last October
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💧 👀 tutaekuri the antifa anarchist 🐕💩 🐀 👹**
(@tutaekuri) reported
@Telstra No, you do NOT understand. You didn’t then, you don’t now and you will never do so. No change in this policy at all. The end user is just a series of new incident numbers to be ignored.
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💧 👀 tutaekuri the antifa anarchist 🐕💩 🐀 👹**
(@tutaekuri) reported
@Telstra Lol. My call is valuable to you until I get so pissed off waiting I hang up.
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Krungthepkris - back home 🇺🇦🇹🇼
(@Krungthepkris1) reported
@GladysB Optus - the complete anithesis of efficient Sing Tel - how they don’t fire the whole management and start again. Never felt better than when I gave up Optus NBN went for lower cost, better speed, fantastic service Aussie Broadband - best move I ever made - oh Telstra no better
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CJ
(@cj_in_aus) reported
@Telstra my NBN discount is expiring, but I can get cheaper NBN as a new Telstra customer. Call centre could do nothing. Shame I have to leave Telstra after 25 years 😢
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💧 👀 tutaekuri the antifa anarchist 🐕💩 🐀 👹**
(@tutaekuri) reported
@Telstra Like the time you swapped my good landline for my bad landline and insisted I raise another incident. Helpful? **** off.
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Phil
(@Phil98529731) reported
@AGW_Emergency It’s the same with all government owned utilities that have been privatised. Telstra is a good example. Australia would have a first class fibre network to most homes & businesses if the government hadn’t privatised Telecom Australia, just to make a few quick bucks.
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Nick Hudson
(@hudnic) reported
@dmejiacanales @mathewjmackie Ha! I remember Telstra free hour, knowing and dreading that mum would call 6 PM EVERY Sunday, relieved to know she would hang up after 20 minutes because she needed to call my 2 brothers!
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DJ LEON BOTSKY 🎙
(@fivewalls) reported
@Telstra Thanks Elms, I already know what they will say, they want full payment before service can be restored. Just though everyone should know what a terrible policy this is, although I’ve been a customer for eight years, I’ll be switching
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Candour
(@Candour100) reported
@Telstra I'm hoping I can finally access 5G using my Pixel 6 pro tomorrow night at Marvel Stadium as not once has it come up on my phone in the 6 games I've been to. Works in my area but I've been unable to use it at Marvel Stadium & the MCG. Is it the network or @madebygoogle?
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Celia O'Rourke
(@CeliaJanewh) reported
@AGW_Emergency Tell me one instance where privatisation has benefited the public... Privatisation was one of the most idiotic policies creating failure upon failure...E.g Telstra is a monstrosity... 8 hours on phone to rectify an easily negotiated issue...
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Eddyonfire
(@AEddy6087) reported
Man. I can not stand @Telstra. Imagine closing my case and making me open another one when the other one was still unresolved. Thankfully my case with the Ombudsmen is still very much open. I hate dealing with this **** man. It shouldn't be this much work to talk to them.
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Eddyonfire
(@AEddy6087) reported
@Telstra I'm done discussing it. I have spent SIX HOURS on the phone on TEN separate phone calls and as you can see, i literally just had to start the whole process again. What's to discuss? You are well aware of the issues, the notes would be EXTENSIVE.
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Lawrence Finn
(@Hipcatprintery) reported
@GladysB Speaking as one of the first webmasters at TPGi I would have to say that Telstra merging with TPG is the perfect cultural connection. Both companies want your money and don’t want to talk to you or help you with problems. Your lot shouldn’t have privatised Telecom. Your fault!
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Joseph Radley
(@JosephRadley) reported
@GladysB Right. Which is why your company is spruiking 4G when the civilised world has moved to 5G. The libs should never have privatised telstra. But thats all the coalition does. Sell public assets and put the money in their own pocket.
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Heath
(@LeastHesFunny_) reported
@_Stacey1987 My poor hotspot got a hammering from friends for 3 weeks in the Top End last year (all Optus users and this lone Telstra guy). Does its job with aplomb.
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Thumpernats
(@Thumpernats1) reported
@andrewbogut I lived in Thailand for 16 years, originally I moved there to get away from Telstra and their hopeless service… back in Australia now and can honestly say Australia is a **** hole prison for tax slaves.. nothing to offer a human.
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PattTheRat
(@patt_rat) reported
Went to play Cycle > TAFE calls me Went to play Tarkov > Telstra calls me I've been on the ******* phone to telstra alone for 1hr 30 mins. I don't even like want to play THAT bad but I'm sick of everytime I WANT to stream and play some ***** got something for me to do!
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Morabeets 🇺🇦
(@morrisd3_dm) reported
@MichaelWestBiz @kwingerei This is bad. Telstra will infect TPG with their ineptness and so spread it.
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Mandy
(@Wonderwoman1967) reported
@Telstra I have. Seems theres a fault...still not showing online. And today i get my bill for service? Wonder what happens if i dont pay it...not like im getting what I'm paying for!
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Eternity
(@vEternity_) reported
@Telstra @AmHardBro Mitch here lives in the same suburb as me and we’re getting the same problem. Can guarantee this isn’t a hardware issue like I was suggested in dms
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Clint Martin
(@cimboc76) reported
@Telstra After speaking to faults team the “outage” is still active. What a shame you couldn’t tell me that simple info and save me a heap of time.
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Bit Of A *** 🙄
(@bitofanob) reported
@randomight @mrspearing @GladysB I left and joined Woolworths mobile. Cheaper and Telstra network coverage. Win Win. ( I don’t work for Woolworths or Telstra).
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Goody
(@Goody) reported
@uxmbra @vEternity_ @Telstra Could be a steam issue as well though, certain steam servers cap out
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Eddyonfire
(@AEddy6087) reported
@Telstra The original case was: 38594367 It was closed without a resolution The new case is: 39144158 I'm yet to speak to a case manager about this one. The Ombudsment reference is: 2022/06/04291 I have 5 days until i have to update them on Telstra's progress.
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Uxmbra
(@uxmbra) reported
@vEternity_ @Telstra I recently swapped back to Telstra from another ISP who I was having issues with. I pay for 1000/50, steam maxes out at like 20Mb/s when i should be getting 100+, Getting packet loss etc. So frustrating
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Eddyonfire
(@AEddy6087) reported
@Telstra Yep except THE FIRST CASE SHOULD NEVER HAVE BEEN CLOSED. It's ok though, in a couple of days i will escalate it with TIO and I have confidence that they will take action on my behalf for the fact that Telstra refuse to resolve the issue.
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David Abulafia
(@dja613) reported
@GladysB Telstra is more expensive than tpg. This is a bad move
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Pragmatic Australian
(@Pragmaticaust) reported
@Telstra Hi Matthew… patience long gone with a long list of Telstra issues … but appreciate as an individual it isn’t your fault…. And no doubt you are embarrassed to work for an organisation with such a poor record and delivers such poor performance …but understand we all have to eat
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Mel en Suisse
(@mel_giancarlo) reported
@GladysB That is a terrible press release. It sounds like Optus is just whinging about Telstra getting an advantage in the market. If Optus really cared about regional Australia, you "throw money" at it, Gladys!