Telstra

Telstra Outage

Is Telstra having an outage right now?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

 Problems detected at Telstra

Telstra problems in the last 24 hours

Telstra Outage Chart 08/13/2020 22:00

August 13: Problems at Telstra

Telstra is having issues since 07:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 73.86% Internet
  • E-mail 8.41% E-mail
  • Wi-fi 7.79% Wi-fi
  • Phone 6.53% Phone
  • Total Blackout 2.89% Total Blackout
  • TV .52% TV

Telstra Outage Map

The most recent outage reports and issues originated from Sydney, Melbourne, Horsham, Brisbane, Drouin, Perth, Gold Coast, Wynyard, Point Talburpin, Adelaide, Canberra, Torquay, Launceston, Toongabbie West and Galston.

AustraliaMelbourne Phone
AustraliaMelbourne Internet
AustraliaPerth Internet
AustraliaCaulfield South Phone
AustraliaSydney Internet
AustraliaMelbourne Phone

Telstra Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • popinteresting Turtle (@popinteresting) reported

    @Telstra why oh why is your bigpond email so very slow? Youe webmail. It’s incredibly painful. I’m in Brisbane and have NBN but still, it’s slow!!!!????

  • scrumblebum1 Mark (@scrumblebum1) reported

    Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

  • SimsZac Zachary Sims (@SimsZac) reported

    @rjlohan Anyone on the Optus or Telstra network

  • pbrdmn Philip Boardman (@pbrdmn) reported

    @rjlohan I use ALDI mobile, who resell access to most of the Telstra network for reasonable prices. Also, have unlimited rollover of unused data.

  • DrEmOhEx Megan Cross (@DrEmOhEx) reported

    @BenVezina Same experience with Telstra. We notified them of the move on 8/8, moved on 6/7... got nbn working 13/8 after many hours revisiting the store, phoning the helpline, lodging a complaint & gathering evidence for the TO. Debits didn't stop tho, just the wifi.

  • Paradoxa18 Paradoxa (@Paradoxa18) reported

    @Telstra Neighbour told, only mins to txt less than half a k today, sometimes a txt takes hours to do that. Understand stress all round, but this is beyond silly. Ph cut out while I was talking to 3BA Ballarat Monday.

  • Paradoxa18 Paradoxa (@Paradoxa18) reported

    @Telstra Can't check, limited dexterity & mobile net slow as treacle & hangs. Then takes time to sort - calls missed in meantime. Neighbour spoke to apparently UNMASKED crews yesterday

  • tullaron Nathan R (@tullaron) reported

    @Telstra is there a 4g outage in hornsby today?

  • Paradoxa18 Paradoxa (@Paradoxa18) reported

    @Telstra two crews yesterday, landline back, briefly. No dial tone this morning. 150 k Melb, neighbour just out hospital, a week now. Home net, that's MONTHS. You keep taking $, no service. Crews covid safe? #moneyfornothingTelstra #outhereonourown

  • ilCacciatore_72 James Breuer (@ilCacciatore_72) reported

    @Telstra Sometimes I really do wonder about some of the "rules" you have in place around services. I already have one post paid service and a sim only on my account but in your wisdom I can't convert the sim only to a post paid because our family has only been with you 4 months?

  • allisonr Only the artists will survive (@allisonr) reported

    Hey @Telstra you just sent me an email telling me you are going to automatically increase (or your euphemism "upgrade") from $45 to $55 a month - then you say that's $5 more...wtf? I don't want to "upgrade" and I find your email really deceitful. Anyone else think the same?

  • turbolozi turbo (@turbolozi) reported

    @Telstra The most rudest arrogant customer service people I’ve ever spoken to

  • SJBartolo Steven Bartolo (@SJBartolo) reported

    Is it possible to speak to someone at @telstra? Complete deadend using internet, and phone self help services

  • leestoka Lee Stoka (@leestoka) reported

    @Telstra I was using your app to upgrade my phone and plan and it asked if I wanted to return a different phone for the lease. They support guy did t believe that was an option

  • aussiepride1948 aussiepride1948 (@aussiepride1948) reported

    what the fu-k is going on with telstra?been trying to sort out a problem cant talk to anyone their virtual assistant is about as handy as a pocket in a singlet time they employed a few australians in this pandemic 😡😡😡😡😡

  • PartyReality RealityPartyAustralia (@PartyReality) reported

    @FinancialReview No plan, no experience or capacity to execute. Telstra has no vision nor understanding at a Board or Executive level (generally) that Telstra cannot just shelter away in a competitive world, diverting investors attention with fringe issues such as diversity. It catches up.

  • atmattie matthew atkinson (@atmattie) reported

    @Telstra Took awhile a few hours to come back on, but is slow & drops out. Has been poor since it went down about a week ago when there were reports of Telstra being hacked.

  • vicliu8 viclew (@vicliu8) reported

    @Telstra Thank you very much Dan, appreciate your high professional standard and caring for customers. The message team was ok but obviously they are not tech expert and I can tell them we’re from offshore centres who response to customer follow robotic script. And we chased our own tails

  • andymcblane Andy McBlane (@andymcblane) reported

    @Telstra OK no worries. Thanks. I rely on 3G at the moment, and 4G nor 5G are able to reach the location. What’s the solution when 3G is turned off?

  • awarland Andrew Warland (@awarland) reported

    @gazaheart @Telstra Sorry to hear that. Where we live we have no choice but Telstra and very poor to no mobile data. It took 2 months to connect to Telstra because a call centre person made a mistake and no one seemed to be able to resolve it because it went to the wrong team.

  • vicliu8 viclew (@vicliu8) reported

    @Telstra Thanks Dan, I have replied to true message via another threat and provided my speed test screenshots. The problem persistent since 11th Aug (Tue) from about 11am, but seemed to no issues between mid night & very esrly morning.

  • vicliu8 viclew (@vicliu8) reported

    @Telstra Thanks Jess, it is always good to see big T response. I’ve checked that page there is no apparent interruption in my area, 3183 VIC. However, the mobile slow speed has been persistent since 11th Aug. I will show you my evidence.

  • gazaheart Samah Sabawi (@gazaheart) reported

    @awarland @Telstra They cut off service by mistake. What followed was four days of us trying to reconnect but being stonewalled by inexperienced script reading people who passed us on from one to another after getting our details and then disappearing. So we changed providers. Never Telstra again.

  • petercr25440273 peter cross (@petercr25440273) reported

    @Kate3015 That’s excellent news now all Telstra has to do is improve its customer service which is non-existent

  • Betharni_ Beth ☁️🌙✨ (@Betharni_) reported

    @Centrelink prefer dole bludgers > students, @auspost has sent my package from VIC (where I live) all the way to Sydney, to have to come back down here again (delayed as always), @telstra, I’m not even their customer yet I have had an ongoing issue since March 🥱👏🏼👏🏼

  • DrDangermass Pol (@DrDangermass) reported

    @Telstra any issues we need to know? No internet in Richmond 3121

  • aussiepride1948 aussiepride1948 (@aussiepride1948) reported

    @Telstra @NBA2K how about a phone number of a real person to sort this **** out

  • ch_tiane Christiane Harvey (@ch_tiane) reported

    @Telstra It's not that smart, I recently downsized and was given one of these alleged smart modems, continuous issues. Even during lockdown I no longer have my phone synced to my wifi

  • EhsaanUlHaq18 Ehsaan Ul Haq (@EhsaanUlHaq18) reported

    @Telstra I was duped for such an amount of money because they have used your details registration no to open there website .i have lost 12777$ .Can you help me with some financial support i am starving from past year....

  • borg_jay Jay ACAB TITTIE (@borg_jay) reported

    @Telstra i haven’t been able to do **** for the past 3 days can’t upload any work! i’ve missed so many uploads and wasted so much data trying to upload which has now **** itself!!! so un reliable! should just use another company wth