Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Newcastle, Melbourne, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Brisbane |
Internet | |
| Newcastle |
Internet | |
| Sydney |
||
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Bride
(@brideoflister) reported
@Telstra Camberwell 3124. Nothing I could see on the outages page but my home internet is suddenly down.
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Kerrie B
(@wheels002) reported
Almost 3 hours wasted with back and forth messages to @telstra via their app. Maybe a phone call would sort out this NBN (wifi) problem.
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Dean from Oz
(@HDRDean) reported
@telstra (1of 2) Day 26 no internet and spent over four hours trying to get some information on what the issue is via PM, then messenger...
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Steve Kay
(@stevekay63) reported
@Telstra could you help me close international calls dialled out please?
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Australis
(@djr4655) reported
@JEChalmers Price rises: fuel, gas, electricity, Telstra and costs to small business, health if you can get it. That's what you voted for. Penny Wong giving away assets. Albo sucking up to the Queen. We all see through this ****.b Go Labor.
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TeacupWerewolf
(@teacupwerewolf1) reported
"Australia's largest telco, Telstra, appears to have backflipped on its support for marriage equality, vowing to renew its 'active position' on the issue." - The Sydney Morning Herald, April 18, 2016.
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Robyn Verrall 💉💉💉 she/her
(@robynverrall) reported
@Telstra help needed MIL who is an authoriser on account changed password now we can not access our account
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Mel
(@Mel57333767) reported
@Telstra The customer service at Telstra is terrible. Gerd Schenkel ignores emails. His inbox is not monitored.
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Dean from Oz
(@HDRDean) reported
@Telstra (2 of 2) The response - It looks like there is an outage in your area that is affecting your service. We are aware of the issue and already on to a fix, but I am unable to tell you exactly when it will be fixed at the moment due it being at initial stage of investigation
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Brad Rathbone
(@bradrathbone) reported
@Telstra Things just won’t load. For people on 5G and 4G. I tried the link with 2 bars of 5G and it won’t load. Wish I could help more.
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Ironp
(@Daris001Ian) reported
@plsbshiny sounds like a bank issue, not a Telstra one
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Benj
(@rock_the_boat) reported
@OptusNewsRoom @TPG_Telecom @Telstra Outright lies, Yes #Optus Fact #5 Less Resiliency? By combining the majority (not all) of TPG's spectrum allocation in the specified zone, call and data capacity will be increased, alleviating the current and potential future congestion of the Telstra network in these areas
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Jay Johnston
(@JayJohn27831800) reported
@Telstra @LeithMarshall Having same problem in Perth. Looks like mobile data was remotely turned off on handsets. Had to go into settings on phone to turn it back on.
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Jonathan
(@zeppblueprints) reported
@AnthonyLee900 @razethecage Yeh Boost might be an exception because I think Boost is actually owned by Telstra… I had a look at Aldi before and it states “Uses part of the Telstra 3G and 4G network”.
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Gerg
(@Gergyl) reported
@DianneCostin @Optus Tks. Installing 5g maybe? Telstra already has there, but the seems dodgy too (signal comes and goes). There's a hell of lot of gear on that tower!
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Jay Johnston
(@JayJohn27831800) reported
@Telstra @LeithMarshall Mine is and the wife's phone also. Hope it might help others having similar issues
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Dean from Oz
(@HDRDean) reported
@Telstra I have spent the last 2 days in a PM with you and you STILL cannot provide us with any information on the outage or plan to fix the 4G. Even your own on site tech in March April reported the 4G issue. And no one has done anything.
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Dean from Oz
(@HDRDean) reported
@Telstra Last nights 7pm deadline for resumption of service (internet) as usual came and went, still no internet. And i bet my complaints manager will call Monday to say it will be done by Friday 7pm
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Dean from Oz
(@HDRDean) reported
@Telstra You cannot even tell us that which makes me think no one has even started looking at the issue, like the last outage of 19 days when we found out that no one had been allocated to the fault until day 19!
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Brett Shearwood
(@BrettShearwood) reported
@alansattler74 A couple of working hypothesis trying to rule out. (1) Telstra is deliberately throttling down & depowering 4G to increase 5G performance in urban settings. (2) 5G is inadvertently interfering with 3/4G signal. Complaints like this,are filtered and rejected by @telstra systems.
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Kate McDonald
(@KateMcDawdle) reported
@darrenpauli Telstra’s not that bad, Daz
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Bride
(@brideoflister) reported
. @Telstra Any info available about a 5G home internet outage in the inner east in Melbourne?
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BGL. 🇮🇱🇺🇸🇦🇺 Bill
(@BGL66) reported
@StuartMediaNews I must admit, I own a stack of shares in Telstra ( unfortunately). I’m not a customer of Telstra. I don’t think they can raise their charges for those who are on a contract.
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Tim Maggs
(@atTimMaggs) reported
@Telstra your app support call number isn't working. Need assistance with call barring.
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Simon
(@SimonInglis) reported
@PeterTOWNSV1LLE @timwrig1 Have you noticed it is always cynical level "privatisation" TPG take my money, but if the internet crashes they apparently then know nothing at all about communications tech and they have to wait for telstra to fix tax payer generated infrastructure
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Mel
(@Mel57333767) reported
@Telstra The customer service at Telstra is terrible. Gerd Schenkel ignores emails. His inbox is not monitored.
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Dean from Oz
(@HDRDean) reported
Not quite sure how you are on to a fix, but at the initial stage of an investigation. When will Telstra stop treating their customers with this level of disrespect.
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Dean from Oz
(@HDRDean) reported
@Telstra This is not a delay. This is the third outage since January, affecting at least 26 customers and is now day 26. Still no one can tell us what the issue is. Since January we have lost over 55 days with outages. All we want to know is what is the issue.
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Lorraine Osborn
(@wattleiwear) reported
@JaneAlcorn @jmil400 Feel your pain. Spent Thurs afternoon & Friday trying to get so called complaints to act on dangerous NBN cable across road outside my house. Maybe next week! They are as bad as Telstra..
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Kyro
(@SpartanKyro) reported
If @Telstra don't fix my internet soon I'm actually going to lose my ****