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Telstra service status: outage reports and connection issues

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Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 43% Internet (43%)
  • 34% Phone (34%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Arumpo, Melbourne, Perth, Sydney, Brisbane, Hobart, Adelaide, Rockhampton, Cook, Ceduna, Loxton, Smithton, Penola, Kadina, and Queenscliff.

CityProblem TypeReport Time
Arumpo Internet 1 hour ago
Melbourne Phone 4 hours ago
Melbourne Internet 19 hours ago
Perth Internet 22 hours ago
Sydney Phone 1 day ago
Melbourne Phone 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • brozovicbasic
    Katarina Brozovic+ (@brozovicbasic) reported

    Australians have a social contract with Australia Post and Telstra, to provide an equitable service across our whole country, regardless of how remotely and away from the eastern capitals people live and work. If the Minister can't ensure that, then resign!

  • Coldhardface
    TaxFodder (@Coldhardface) reported

    @belinduhpyne There was little left to sell after Hawke and Keating sold federal and state assets in their Privatisation rampage. Key assets sold under the Hawke government included: The Commonwealth Bank of Australia Qantas Telstra CSL These sales were part of a broader strategy that also involved floating the Australian dollar, deregulating financial markets, and dismantling the tariff system. While critics argued this abandoned traditional Labor values and contributed to issues like increased household debt, supporters view these reforms as essential modernizations that 'strengthened' the Australian economy. We're real strong now eh?

  • tony_chatham
    Tony Chatham (@tony_chatham) reported

    @analyticflying @Optus I switched from @optus mobile to Woolworths who use the Telstra network. Considerably cheaper but much more reliable.

  • melissajay77418
    WTF have you done to us now (@melissajay77418) reported

    @BrowntownBrew @robb_j_m Some people paid for full fibre to afterward be told connection in that area is still to direct to node & were in a dead spot. Telstra occasionally do a few upgrades but it never really fixes anything. Its a big country, we don't all live in the city.

  • DorothyDixer12
    dixy (@DorothyDixer12) reported

    Telstra are now a Domestic Family Violence service, Telstra have raised the price of prepaid phone services quietly more than once Safe Phone alert 🚨 phone service testing in July 👇👇

  • timepatches
    madi ✨ @DAZOTL AN7 SOON (@timepatches) reported

    @Empty_jr try boost!! it's on the proper telstra network (bc it's owned by them) not the wholesale. i live out bush and am partway thru moving over

  • dabblebutz
    Gerald Dabbles (@dabblebutz) reported

    @Telstra @Optus @optus_help can we please get support for RCS messaging on iPhones?!?!? The rest of the world supports it and Australians are missing out! 😭

  • eevblog
    Dave Jones (@eevblog) reported

    Now tweeting from my lab machine again with very basic Optus 5G internet. Will have to upload video and stuff from home, but otherwise I'm kinda functional again. No idea when NBN/Telstra will restore the connection, it's been 3 days already so I assume it's very bad. Today is Sunday and tomorrow is another public holiday.

  • Sy8799465978734
    Sy (@Sy8799465978734) reported

    @DrewPavlou @GeraldPimm The issue is when the state goes into debt it sells its assets. Gov used to own most necessary infrastructure like Telstra,sec,ports etc. When they need $ they sell.

  • awthorpe
    Andrew Thorpe (@awthorpe) reported

    @Telstra Is there any update on why there is no network capacity at the largest train station in Victoria. It was so bad my iPhone went to SoS / satellite mode today? I’m seeing all these ads that the network and coverage is so good yet in Melbourne cbd I can’t use my phone….

  • LizzyZeel
    Lizzy (@LizzyZeel) reported

    @AlanBixter Ahh yes, the joys of having every Telstra support person go through the same failed script (re-start modem, check cables, blah, blah...) & then sending a new modem - which still doesn't fix the problem 😡. I have quite the collection now.

  • BobDee12
    Bob Dee (@BobDee12) reported

    @AugusteReign @belinduhpyne @Ryandally08 Opportunity lost. This is a major problem with privatisation Federal Government owned and operated COR etc Oz was a mixed economy once which gave Oz a high standard of living L/NP wants taxpayers to pay for nuclear. Where are Oz true entrepreneurs? CBA, Telstra, CSL etc etc gone

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • Rusty_times
    YehYeh (@Rusty_times) reported

    @markbouris Would of had a national broadband network years earlier if Telstra wasn’t sold off. The fire sale PM

  • BigStrawDog
    Pat Fenis (@BigStrawDog) reported

    @kai_h @algorithmsayshi Tried this, it has us located in Sydney for some reason. While the modem was updating the DNS it restarted and my phone connected back to our old Telstra net which had us accurately located in Victoria. Def AGL/eero issue from troubleshooting

  • AuFrau4655
    Frau (@AuFrau4655) reported

    @1234jscot @Rainmaker1973 They can. In Australia my company phone is on Telstra Business. I have never received a single spam call in the many years I have had it. My personal phone on a cheap network on the other hand....

  • OzSeahawks
    OzSeahawksFan (@OzSeahawks) reported

    @Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!

  • Jonny17bgood1
    Jonny17bgood (@Jonny17bgood1) reported

    @__amyylouise Never go past Telstra not worth saving a lousy buck and compromising

  • joshatticus
    JoshAtticus (@joshatticus) reported

    @ElManuSantander Wait, technicolor? The same company that makes the garbage Telstra smart routers?

  • Lt_Lemming
    Lemming. (@Lt_Lemming) reported

    Hey @Telstra it's ever so slightly stupid that when in the chat in your own app I try to enter the IMEI of my device as asked for by your consultant... that the app blocks me from sending it to them. I get that you're trying to protect my information... but this is just stupid!

  • DanielBorrowman
    Daniel Borrowman (@DanielBorrowman) reported

    @Telstra @Mention When did it become normal to be unable to simply visit the Telstra website or app to download a bill or view your calls and data usage? All you can do is download a few random receipts. Telstra Support claims, and I quote, “oh this is normal now…” I’m sorry to say Telstra but you’ve been infiltrated. Perhaps you should investigate the current and all past complaints and you’ll likely find some interesting information in the touch logs. 129472997 128259673 117509219

  • eevblog
    Dave Jones (@eevblog) reported

    I found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.

  • waffle_4489
    Waffle (@waffle_4489) reported

    @IceStationSpmda All the Telstra pay phones in my area need an antenna they just say out of service

  • AronRoach7
    Aron Roach (@AronRoach7) reported

    @taximalsVT Foxtel was ****, and when Telstra first Introduced the High speed net, It really was Super fast high speed net for the first few months.. We got heaps. But they realised this, and all ISP's have been throttling the **** out of it every since.

  • CJPomfret
    Chris Pomfret (@CJPomfret) reported

    @Mac80277103 @JP__75 Howard shifted policies. He said GST would never be part of his Gov’s policies at the ‘98 election, then introduced it in ‘00. He said no Work choices then introduced it. No Telstra same then sold it. This is different to a gov seeing housing get harder so they made a change.

  • theinfradev
    The InfraDev (@theinfradev) reported

    @malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.

  • BillySisu
    Bill (@BillySisu) reported

    @TheNoisyTrunk @Caitlen2310 @adrian_couper When LNP min. Richard Alston was asked which parts of Telstra he had sold, Was it Yellow Pages or the GSM network, etc, his eyes glazed over and he confessed he sold a 30% tranche of THE ******* LOT. Which is why NBN needed to build a new fixed network at huge public cost.

  • escalatorover
    davie ewan macdonald (@escalatorover) reported

    .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

  • deirdreritchi10
    deirdre ritchie (@deirdreritchi10) reported

    Weird. Just got a message from Telstra saying that tomorrow there is going to be an interruption to my home internet service for up to 5h 59m. Why didn't they just say 6 hours? Bizarre.

  • 5ingularitea
    Dre🅰️d (@5ingularitea) reported

    @RocketTank123 Aussies have love/hate relationship with Telstra. It is the most expensive and customer service often terrible but for rural coverage it is the best by far. Optus or Vodafone would love to take some of Telstra’s pie with $ASTS remote coverage