Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Adelaide, Melbourne, Canberra, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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David Ingleton 🐀
(@Dingo1957) reported
@Telstra Your new app is rubbish. It has added three layers of complexity to paying my bill. I am a long time customer. Prices have gone up as well. I get an email regarding my new bill and I cannot even access it. It's enough to make you change your provider! Do better!
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Nathan Hayden
(@Bammmbalammm) reported
@Telstra day six, still can't get off there lazy *** and fix my internet
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Rajesh
(@raajchidara) reported
@Telstra thank you for the absolute humiliation and horrendous experience just because you are a leading provider Dosent give u the rights to treat a customer like this .. ashamed
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Monica
(@AttardMon) reported
@NeilMcMahon @KerriSackville And then you’ll be blamed and put on a 3 week waiting list. But be assured it will all be your fault and your problem. Years of battles with @Telstra and NBN has left me scarred.
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Iain Robertson
(@a_rob_insertion) reported
@Telstra It seems to have returned now. Initially one bar (possibly distant cell), now the customary two (terrible reception here; I assume the new tower about 500 metres from my side fence is not yet on :) )
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Maree McCartney
(@Bickys) reported
I don't what has happened but Telstra's 5G coverage in Melbourne, but it has turned to ****. Goes out all the time the last few weeks and so unreliable. *Of course I couldn't send this, no internet connection.
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Boiliephonics🍞🇦🇺🇦🇺🇦🇺
(@boiliephonics) reported
@TheCynicalHun You'd have thought we would have learnt not to hire foreign CEOs after that Sol Tegeho ****** ran Telstra into the ground in the 90s. The little gay leprechaun is a garbage human at best. Oh and makes deal with countries that persecute gays.
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Rod Gribble
(@GribbleRC) reported
@Telstra Yep twice. Was promised a tech to arrive & fix between 8&12 today. Never saw or heard anyone. Found out “tech was canceled” but never bothered to inform their customer!
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Slate W
(@SlateW2) reported
@Telstra 3 weeks of no signal inside my home and counting and your support staff do not care about the situation enough to actually help with issue! Signal was OK untill 3 weeks ago and now its useless!
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Josh Nicholas
(@joshcnicholas) reported
@Telstra The issue isn't when I'm calling you. The issue is when you call me unprompted and demand I prove my identity. I'm not sure normalising my reading out one-time codes to anyone who rings me and claims to be Telstra is a good idea?
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Damian Brady 🥑
(@damovisa) reported
@Telstra On my way to a store hopefully before it closes. Phone support wasn't any help.
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lake St.Clair naturist retreat
(@SunlandRetreat) reported
@Telstra Is there anything you need some help with @Telstra
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Ti
(@twbtwb) reported
@ok_lyndsey @NBN_Australia I'm in Telstra's Velocity Fibre area, we're finally getting NBN in November. Telstra kept getting NBN exemptions for years. Then when they were given their last one, they sold off the wholesale network.
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Nathan
(@njjc_92) reported
@Telstra Do your Live Chat support staff not read the notes we send them? Why when I have the same issue as yesterday do they not review the case notes like suggested? Or when I tell them my mobile data issue isn't resolved do they ask me to attempt to browse to a website?
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Michael Hughes
(@Rawalak_Farms) reported
@cooten9009 @NtDrifter @Telstra Yes, a mobile based phone. If anything like their internet it'll be a great service.
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sammykins
(@thesammykins) reported
Lmao Telstra really don’t want my money, I swear I must be impossible to ID or some ****.
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Ryan Sproull
(@RyanSproull) reported
After wrestling with Telstra’s obscene phone robot last week, refreshing excellent customer service from an actual human being at Qantas – pandemic-delayed flight voucher from two years ago reinstated and good to go.
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John
(@jai_music) reported
Rubbish Telstra 5G in North Parramatta still garbage at premium price. 2 bars of 5G but No Data - SHAME ON YOU TELSTRA AND YOU KNOW THIS BUT DO NOT FIX IT!
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Iain Robertson
(@a_rob_insertion) reported
@Telstra 4113, but on the border with 4122 (adjacent to Wishart). Got no service on 4 devices.
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Iain Robertson
(@a_rob_insertion) reported
@Telstra Also no service on 3G. VoWiFi works, but I'm waiting on SMS delivery.
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Rajesh
(@raajchidara) reported
@Telstra you don’t have appointments. You don’t accept walk ins and you don’t help over the phone .. what do we do .. let me know so that atleast we can know that the so called best provider Doesn’t want us for customers
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harsh bansal
(@harshbansl) reported
@Telstra Really pathetic service from Telstra. I enrolled for NBN during peomotional period where i was promised 50000 points which were never credited and upon raising a complaint , customer Rep talked rudely and said we can not honour the points.
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Erich Schulz
(@ErichSchulz) reported
@Telstra It hasn't been great tbh - but since Telstra is clearly aware of a problem (hence all the SMS) I'm assuming that you'll fix it. I just want to stop being distracted by SMS messages. This issue has to be affecting lots of people and I cannot imagine anyone wants all the SMS
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Ken svay
(@SvayKen) reported
Telstra service is dire. On the app messaging with India trying to cancel Kayo. One hour and ten minutes so far with several messages back and forth. Still waiting.....
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Erich Schulz
(@ErichSchulz) reported
@Telstra Are you really saying that anyone really needs all these SMSs under any circumstances. It's just spam. If you're going to spam people (um don't?) then at least let them reply 'stop'. I shouldn't have to open a support ticket!
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Marquis d'Killara
(@pfbt) reported
@Telstra Appreciate your reply. Also understand transmission problems with train speed, talking to different towers, etc. However, respectfully, it seems Telstra (& Optus) really need to cover this major transport route better . It’s a constant issue, not intermittent
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Iain Robertson
(@a_rob_insertion) reported
@Telstra 4112? I said 4122 or 4113 :-) All good. Have tried rebooting; eSIM and physical SIM devices all affected; multiple accounts too. Forcing to 3G also no improvement so I think there is a problem here.
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Neil McMahon
(@NeilMcMahon) reported
@AttardMon @KerriSackville @Telstra They actually fixed the problem remotely, which is great, but didn’t actually tell me, which isn’t great. I only found out because I contacted Telstra over the no-show. Anyway, I have internet again.
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Iain Robertson
(@a_rob_insertion) reported
Is Telstra's 4G network down or is it just me?
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Fierce Lioness
(@EgrieJennifer) reported
@NeilMcMahon Good luck with that, Neil. As the nominee for my Mum with Telstra, I spent 7 hours on the phone over the course of four days to sort out some network/NBN issues. Absolute rubbish. They can get in the bin. The different departments don't talk to each other.