Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 17: Problems at Telstra
Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (56%)
- Internet (27%)
- Total Blackout (7%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Newcastle, Perth, Joondalup, Sydney, Arumpo, Cook, Tullah, Mangalore, Dubbo, Wollongong, Bathurst, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Phone | 17 hours ago |
|
Melbourne
|
Internet | 23 hours ago |
|
Brisbane
|
1 day ago | |
|
Adelaide
|
Internet | 1 day ago |
|
Newcastle
|
Phone | 1 day ago |
|
Perth
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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N8 (@nathane10422899) reported@Telstra You still haven’t fixed it , reception is still very slow around Westmead, Hillsdale, Carlton in Sydney.
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Australian Tesla Owners (@AusTeslaOwners) reportedPSA from Teslascope on missing data due to the Telstra outage.
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Giordano Bruno (@hellenomania) reported@Telstra You don't even explain what you did? That is NOT taking responsibility, just saying SORRY, OOPS, is NOT responsibility. What was the CAUSE of the bad firmware time stamp? Ai ? Outsourcing to India ? Outsourcing to India where they used Ai?
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GooseHerder (@goose_herder) reported@26MoreLives it will never happen here ... if only because there'd be some sort of Telstra outage
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Bernie Jackson (@BernieJ43233049) reportedTelstra to buy Tinder Canberra- Telcom giant Telstra has announced a bid to buy the dating app Tinder. "Both our brands set low expectations then fail to deliver so it made sense" Said a spokesperson
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Difficult Deb Campbell @Samsplace9 (@samsplace9) reported@Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.
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BigDog (@BigDog_USA) reported@jfsmithcnt @Telstra Stick to your computer games, retard, and let the adults speak. ~
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BeeYen (@BeeYenChan) reportedThe government’s big idea for fixing telco failures? Slap them with a $7.3 billion spectrum renewal tax — almost double what Telstra considered fair value — then threaten massive fines for triple-zero outages. Gartner analyst Khurram Shazad said it outright: this can do the opposite of strengthening resilience. Telcos are already stuck with stagnating revenue growth. These inflated spectrum fees just crush their margins harder. So they do the obvious thing under pressure. They stop spending on actual redundancy. No secondary backup power systems at base stations. No automated routing failovers. No diverse fibre backhaul paths. Capital expenditure gets deferred instead. The core network becomes brittle. One software glitch or timeserver ****-up and failures cascade into proper disasters. High spectrum costs simply extract the economic surplus from the sector. Networks look faster on paper because of the shiny new bands. In practice they are significantly less resilient when it actually matters. When the next outage hits and the “improved” networks fall over anyway, who gets the blame?
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Peter von Kittenmask (@vonkittenmask) reported@Telstra Good PR, this. Short term, the outage was a bit of a disaster, but accepting responsibility and learning from it internally is the right way to move on. Crazy that something as simple as NTP can cause a rolling cascade, but that's the nature of the beast.
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Horatio (@_cocles) reported@Telstra "..giving you clear information". You've already broken your word. No clear information has been given as to the cause. Software issue is not clear information. It is obfuscation. What *exactly* happened?
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Land of Stupidity (@StupidOzzies) reportedChinese Hackers are Trained in Australian Universities. If they wanted to Telstra would be down forever plus all other Communications in Australia. China dont need Missiles to wreck Australia. They have an Army of Hackers and there Submarines will rip up all undersea cables .
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 Typical Telstra, Telstra must explain what exactly caused the outage, what the fix & what will they do to ensure it never happens again, but they won't. Typical mindset from Telstra, they know already, but will stay stum
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Dr Ravi Nayyar (@ravirockks) reported'... if his Telstra landline was down, given the patchy mobile signal in his area, he or his wife or son would have to get in the car in order to call Triple Zero.
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Teflo (@teflocarbon) reported@agroasx @Telstra Your point being? I never said Starlink won’t affect anyone. It will likely hurt rural broadband providers and established satellite companies such as Viasat. That is still very different from "eating Telstra’s business."
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Kara Corruption (@KaraCorruption) reported@Telstra What if, as CEO, you took responsibility and stepped down?
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twensor (@twensor) reported@ravirockks Telstra: "our controls were not good enough". Understatement of the year? Culture is the problem: minimise maintenance costs & only fix things when they fail - - because customers bear the costs of outage. Telcos need a big lesson in what an essential service means. #auspol
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Pokewood Theater (@pokewoodtheater) reported@agroasx @Telstra Starlink is not mobile service it’s home internet
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Silence🇦🇺🏴🌳 (@ChasinGhsts) reported@Natho369 I live in in the NW Coast of TAS and the internet here is absolute dog ****. 5G constantly dropping out and this is before Telstra dropped the ball last week. On top of which my power bill during winter is $18 per day. This is a state that exports power.
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john ****** smith (@jfsmithcnt) reported@BigDog_USA @Telstra You must be deaf and blind. It was a massive outrage when Optus went down too. Not everything is about an agenda **** head.
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wild (@wild68223259) reportedIt was all the go in the 1980s to make up for the inflation created by the Vietnam War and the abrupt increase in oil prices. That’s when we got the economic rationalists - tax cuts for the rich, razor gangs for everyone else. Welfare and public service cuts, deregulation of banks and privatisation. Back story is interesting - same folks at work behind the scenes. Yes, GDP went up, but wealth only flowed to the top end. At least Labor under pressure, only semi privatised Telstra and retained controlling shares. Qantas was different. Comm Bank should have at least mostly stayed public -my Mum only had a chance at getting a house because of it, but if we add in subsidies and failures, it has largely cost taxpayers far more and not just financially.
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Subhashree Sahoo (@Subhashree50520) reported@australian @LinkedIn This is 2026 & I wonder if ur Telstra business is still using some BPO female mid management rep from IND to attack my MSFT things in 2026? What relations n issues do Telstra business has with my achievements? Its years I aint answerable. B.E. I am from 1st job onwards.
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GuTTedPoSSuM🇦🇺 (@Gu77edpossum) reported@Telstra The same reason I left Telstra. Can’t identify how to fix issues only make them worse. Hire skilled labour instead of retards or perish
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Charlie (@chardidathing) reported@rison99 @Telstra who? it was confirmed the one unfortunate regional case wasn't a result of the telstra outage
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Ferdie Khnopff (@FKhnopff) reported@Democracy_Duck @ABCmediawatch Are you suggesting giving the network back to public ownership? To an organisation like NBN where rejects from Telstra & Optus go to work? (Including Telstra's so-called risk management 'experts' BTW) With ACMA keeping an eye on things?
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anthony, underclass prole cat, edwards (@anthony45052793) reported@Telstra telstra, charge premium prices for a half rate network. you have had years to get rid of all the single point of failure network issues, yet it keeps happening. remember when a small fire in chatswood telstra building took out the whole SMS network?
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wisteria_bloom (@009Bloom) reported@SkyNewsAust Is it true the outrage was due to the technical side of Telstra being handed over to contractor companies in India, and the “Telstra” mangers who look after this area are also located in India!? There are very few Australians left to work on our own network here is Australia!
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xcdn (@excda) reported@Telstra How much would it have been to stop this outage it would me not as much as the compensation and the reputation damage. Will never admit if some of these were caused by outsourcing..
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DissentingSkeptic (@DissentingS) reported8 is a cult number com. But it's 17 in reverse ! more ****** psyop hoaxes ! Exiting their actors. They played silly games messing with minds shutting down Telstra for a day. People need to switch off from the asshats hoaxes. It's Venusians behind it. They are sick in the head.
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Josh (@Josh_C90) reported@Telstra Hey so, why are my bills going up in price year on year, because of your 'service', yet we're still getting outages.
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Andrew (@andrewrdn463) reported@Telstra All Tesltra customers need compensation for the outage - the phone bill for that month period needs to be waived and a payment of about $500 given, Vicki Brady is on $8 million a year!!!!!!!!!!!!!! CUSTOMERS SUFFERED A LOT WHILE SHE WAS PLEASURING HERSELF OVERSEAS.