Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (41%)
-
Phone (39%)
-
Wi-fi (10%)
-
Total Blackout (4%)
-
TV (3%)
-
E-mail (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Flinders, Melbourne, Batlow, Cornwallis, Adelaide, Forbes, Launceston, Bundaberg, Hobart, Canberra, Killarney and Gilberton.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
Internet | |
| Flinders |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
💧StoryGirl (Jemma) - Black Lives Matter
(@BlueJayGliding) reported
@somuchbullsh @mishyloan You have to wonder how many spending programs carried over from the Howard era were counted towards Rudd/Gillard deficits... Let's not forget that it was Howard who spent down the surplus he had Costello had amassed via the privatisation of Telstra in his last term in office.
-
Brad
(@lithium_sc) reported
@Telstra The problem seems specific to my home broadband though because watching F1 last night on the same device but tethered to 4G mobile (since I've blown my broadband quota), data usage was as expected, i.e. ~500MB in 90+ minutes.
-
Brendan Fevola
(@BrendanFevola25) reported
@Telstra internet connection need help can you please contact me 🙏🏼
-
Elmer Olson
(@ElmerOlson) reported
Don't you just love it when your entire day is hijacked by a problem with Telstra?
-
Mark Donnell
(@trck71) reported
@Telstra #nbnfail #nocustomerservice do you actually think you provide a service to customers?
-
Denyse Whelan.B.Ed.M.Ed.
(@DenyseWhelan1) reported
@Telstra My mobile service (silent no) has taken over 40 messages/texts/calls from not connected numbers from all over Aus in month U have put these on silent as u see theyre happening but it's stopping me getting genuine Calls. What can fix this plz. annoying. Have blocked all.
-
MOH
(@__MOH4) reported
Horrendous service by @Telstra my internet has been down for 2 months and has switched to 4g back up but now they're saying I've used up all my 4g even though I'm on the unlimited plan. Why don't you just fix the fault in my line?
-
Mitchell Couchman
(@OwNeD162) reported
@Telstra Currently experiencing issues with ConnectIP / SIP. Have called through several times only to be accidentally put back through to the IVR.
-
⬅ INSERT NEW NARK
(@AUSFestivus) reported
@Telstra Also strange. That number is disconnected. It’s odd that the phone network allows disconnected numbers to make outbound calls and claim to be you. Surely calls from actual Telstra numbers should come up as being FROM Telstra no?
-
💧nick168 #ProudSewerRat
(@njm3864) reported
@RobertT01078191 @BelindaJones68 @Lion____00 In last 4 weeks I have met three Aussie businessmen who outsource jobs to Phillipines - IT, accounting, digital media. And I've had countless conversations with Telstra "employees" in the Philippines where they base their support model. Our economic model is stuffed!
-
chandrashekhar
(@chefshekhargoel) reported
@Telstra Guys my issue still not resolved. Today is day 16. I am still waiting. Just need my porting request cancel as you are not able to complete it.
-
Ylmz
(@NotAnotherYLMZ) reported
@JimBrowning11 Hi, I'm in Australia and I just received two scam calls from two different numbers claiming to be from @Telstra, telling me my internet will be cancelled due to hackers. How do I get them shut down? +613 9701 3970 (0397013970) and +613 9727 2177 (0397272177).
-
Craig Killaby
(@ckillaby) reported
@NBN_Australia @Telstra after waiting for 2 weeks for a technician to arrive and set up the connection there has been a no show. Please advise on how/why this has happened, this is incredibly poor.
-
Brett White
(@telemeister) reported
@Telstra Yes, several times, usually when the speed is low. They help with the slow speed, but not the inconsistency
-
Bob Sacramento
(@robynjw07) reported
@Telstra Hi there Our business phone has been out all day. We can't get any sense out of anyone at Telstra to deal with it. We need our phone for our work but no one wants to help us!
-
Clayton Lee
(@claytonjlee) reported
@ggatenby @Telstra Yep. I am working on a phone system this morning. Testing by calling my Telstra mobile. Call gets sent to VM, then 10 seconds later my mobile starts ringing. Something is borked at Telstra. Thought my PBX was broken for a while - not helpful...
-
Allison Wilson
(@MissAlli81) reported
@Telstra Been in touch with tech support. Line monitoring for a couple of days and go from there. Thanks for the reply
-
Jen ***ITS A CLIMATE CYCLE ***☔🇦🇺🏍
(@VALIANTBABE340) reported
@Telstra It's been 2hrs + another 2hrs and my service still hasn't been restored. Can I get an eta?
-
Niko
(@nikopip) reported
Hey @Telstra. You fail to turn up for your NBN appointment. I lodge a complaint and 4 days later I still have no reply. #telstrafail #telstranbn
-
Kieran Plim
(@KieranPlim) reported
@Optus Dont know what my username is? But my fiancee who just moved to optus from telstra, myself & our supposed 5g Mobile broadband just chooses to work when it wants to. Same problems as the start of the month in april. Tower issue at ST Lukes school still it seems.
-
Matt Nicholls
(@matt__nicholls) reported
@BrentFord26 Gee I'd kill for $5. I pay $15 as a Telstra customer but rates seem to vary from $25 to $35. Either way the system appears to be working. My concern is that if we see a big split by sports. I used to watch a lot of rugby union when it was on but I'm not getting Stan Sport for it
-
Clayton Lee
(@claytonjlee) reported
@Telstra @ggatenby Anto - see my reply to George. There is definitely a problem dialing Telstra Mobile. In addition, my phone (Roseville Chase) dropped to 3G for a while, which seemed better receiving calls. Back on 4G now and it is BROKEN...
-
Dr Mary-Ann Fox
(@maffygirl) reported
@jecherry_SP @coopesdetat I only know because we got notified the Telstra amplifier or what ever it’s called wasn’t working. You never know my son is a Telstra Engineer. I didn’t t have a clue but my phone didn’t work and then it did.
-
Graham Yates
(@grahambowtie) reported
@Telstra can any understand why service of internet is not a give at Telstra#
-
Mark Donnell
(@trck71) reported
from
Adelaide, State of South Australia
@Telstra still no outcome, boy that’s great customer service
-
Matt
(@Matt95729202) reported
@TelstraEnt Hahaha FaceTime with a mask on... **** telstra
-
Shadesy8
(@Shadesy8) reported
@Telstra is there internet outage, south metro WA. Nothing working...
-
Mark Donnell
(@trck71) reported
@Telstra it seems that providing customer service is not what you are about - it is about doing nothing but aggravate customers, refused to help, lie, have no supervisors available, say one thing and do another and refer aggravated customers to closed departments #telstralies
-
Jen ***ITS A CLIMATE CYCLE ***☔🇦🇺🏍
(@VALIANTBABE340) reported
@Telstra Telstra app still not working for me..even after uninstalling and reinstalling..🙄 the link in your message isn't working for me either..
-
TBOY_Jarod
(@jarodmellor) reported
@Telstra Havn't heard a thing from support, the last guys I spoke to on Saturday said to just wait, so he was suuuuper helpful. But no, no modem yet.