Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Morwell, Brisbane, Perth, Cornwallis, Adelaide, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
Internet | |
| Morwell |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Williams
(@RyanWil62993886) reported
@ducky3612 @OMGTheMess The Telstra thing, labor rejected Telstra Tender Submission, that is when Telstra said *** we will build a 5G network and compete, not one of the NBN management team had ever built a network of any description, and they do not understand fibre requirements.
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Stephen Edgar
(@netweb) reported
Hey @Telstra, do you have any diagnostic report you can share with me in relation to the number of disconnects my internet service has had since Friday night? The storms here Friday night have left me with intermittent internet access at best and unsure of next steps
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@Telstra If the problem is I need to contact Telstra Business during Business hours why does it take a whole hour on chat to tell me? I do not believe you when I use the Message Us option on the page for if I require assistance.
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Battle Weary Wombat
(@3wombats) reported
Is there a phone problem in North Melbourne 3025 @Telstra trying to call a sick friend
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Daniel Brewer 🎙
(@danbrewerradio) reported
Is @Telstra 4G down, it's going so slow today?
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Tweeting 'Minister for Everything' Technology
(@tweetingtechno) reported
@erfbeeass @AGLEnergy I nearly had an ****** just thinking about one of those. The pit with the old Telstra crap fills up with water every time it rains, so you can imagine the service.
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Larry O'Loughlin
(@larryolarryo) reported
Our @NBN_Australia internet through @Telstra worked very well until Monday 18 when BLANK. Turns out our internet was registered as installed next door so when those people changed their plan we were cut off. How long to fix – an hour, a day, a few days, a week? No, ten days!
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Ryan Williams
(@RyanWil62993886) reported
@ducky3612 @OMGTheMess Not exactly, the vast majority of management were ex-Sun Compter guys, and even the CEO had not built a network of any description, the Telstra people were all hack ground people.
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Sam (bunny) Warren 🐇
(@SeedyFella) reported
@ohlordhecomin No that's not right. Telstra post paid you get 40GB of data that slows down if you go over for $58 a month. That's the plan I'm on. I own my phone!
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rhiiinoo
(@RHIIINOO_TV) reported
@Mattox_81 @Aussie_BB Yeah I did the switch from Telstra... Aussie is good had issues at the start with outages and planned outtages but last few months have been great with tho @Aussie_BB
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alan jones (he/him)
(@bigyahu) reported
@danilic Well, except for those times I want to know what the tech support man at the Telstra shop said about why Dad's phone couldn't make calls.
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dazz
(@Killsmart777) reported
@Telstra hi just wondering if pre paid service gets 5g network or only sim plan only?
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Larry O'Loughlin
(@larryolarryo) reported
It seems that we have to get a new order. Our @Telstra service can not be restored. The @NBN_Australia needs to be told to flick the switch again and this takes a veeeery long time. They were quick to switch off without notice but very slow to reinstate.
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Larry O'Loughlin
(@larryolarryo) reported
Eventually @Telstra understood that they didn't need to arrange an @NBN_Australia installer or a @Telstra technician. But somehow that doesn't make service restoration any faster. Wires are in place, modem is still there, bills are paid, new contract entered. Reported 21, fix 31.
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Hamish Doyle
(@hamishdoyle) reported
@Telstra Still waiting on the so called help
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Larry O'Loughlin
(@larryolarryo) reported
@Telstra Service was great, no complaints, but now it's gone. Frustration is with internet service removal without notice (not @telstra or @NBN_Australia's fault) and we're the ones who suffer. Then restoration date is so far away! NBN was supposed to improve productivity not reduce it
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Hamish Doyle
(@hamishdoyle) reported
@Telstra They still haven’t fixed the issue.
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Roseanna Bonar
(@roseannab16) reported
@Telstra no nbn to my home and very little service in my area for almost 7 hours now.. what’s happening? Located in Clyde North.. very frustrating
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Jay Mizzi
(@JaydenMizzi) reported
Hey @Telstra, any chance you want to let me activate my new service/sim some time this lifetime? You make switching from Optus incredibly difficult and your support team are of no help...
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Chris Miller
(@B4Crisis) reported
@Telstra I do for billing. I’ve tried multiple ways to contact Telstra. Everything failed until my Twitter post. 02 9242 9213 failed twice then +61 439 125 109 your 24/7 International contact number for lost phones. Instead of help, I got a lecture that call centre was closed now.
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Bubbles
(@ozsarsparella) reported
@Miss_EmmyVans I didn’t get one but I’ve never had an Optus account. Reception is too crap here even w Telstra.
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LMC
(@LeethalMe) reported
@PRGuy17 state owned? it is being funded by industry super funds (local/foreign TBA) and that presents the same problem - a desire for ROI and profitability from investors. like Telstra, part govt owned and the most expensive provider.
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2FLY TY
(@2FLY_TYE) reported
@Telstra Optus and telstra goes down so we get @elonmusk new phone and his #starlink
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Facebook NRL fan
(@FacebookNrl) reported
with all these athletes jumpin off sponsors cos of their dodgy **** WHY arent any NRL players threatenin andrew abdo to give telstra the arse, this brand literally aids & abets many unethical practices by sponsoring AFL plus their mobile coverage is fkn woeful in me toilet too
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ABCFIRE
(@Pentanol) reported
@Telstra It's still a big issue. Ive been going to a cafe in Eastwood would also said they're having issues with EFTPOS payments. Going outside signal is slightly better but I can't go on mobile internet for large periods since Thursday. Please assist asap
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bob_with_no_job
(@oh_dear_bob) reported
@FacebookNrl It's well known that the Smart Phone that filmed K.Ponga and Kurt Mann in the toilets at The Del in Newcastle was on the TELSTRA NETWORK
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Stephen Edgar
(@netweb) reported
@Telstra To be slightly more specific, my internet connection has been incredibly stable and reliable for the past couple of months since purchasing a new router. Understanding the number of service disconnects since Friday night in comparison to the previous x months would be beneficial
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Geoff wall
(@ducky3612) reported
@RyanWil62993886 @OMGTheMess It was only ever to punish Telstra American Leadership team. Sol & Co told Rudd to go **** himself, they weren't being conned by Labor. Rudd ****** Telstra Rudd ****** Australian taxpayer - remember the total expense of NBN is hidden off the books. NBN could never deliver
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JimJamPro Creative Services
(@JIMJAMPROau) reported
@Telstra is your mobile network down in Robina QLD? Can’t connect even after toggling airplane mode on and off and restarting my iPhone.
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Bob the biker 🚲🚲
(@yah8364) reported
@RoryRonaldo @BromptonJnMelb @CyclingSolutio1 Melbourne to Sydney (what this post is about) has just about complete 4G coverage with telstra along the route, according to the telstra coverage map. Some signal boosters on trains and there would be no issues. Satellite uplink is needless cost and hassle