Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Bendigo, Melbourne, Adelaide, Hobart, Bungendore, Brisbane, Foster, Canberra, Arcadia Village, Port Macquarie, Townsville, Mount Pleasant and Bargara.
City | Problem Type | Report Time |
---|---|---|
Sydney | Internet | |
Perth | Phone | |
Bendigo | Phone | |
Melbourne | Total Blackout | |
Adelaide | Internet | |
Melbourne | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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KP
(@poppyred44) reported
@Telstra Matter resolved by the person on the phone who advised Paul had resolved the issue. Ditching me isn’t resolving the issue! The woman I spoke with was patient & helpful. Time will tell if the solution is stable. Phone callers shouldn’t be penalised if on line staff BS resolution.
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xssfox
(@xssfox) reported
@Telstra couple of days now but the issue might be on our end, I haven't investigated it fully
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Static
(@Static2Toxic) reported
@kaylainvincibIe I signed up for Telstra thru ALDI lmao, but I've never had coverage problems. Good luck camping 👀
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WhitehorseMusic
(@StringsHub) reported
@MichaelAckland3 It would also be great if Small Business didn't have to spend 4 hours and 59 minutes on the phones to have their phone and internet restored. We have lodged a complaint with Telstra, TIO and requested our case be esculated. We still have no phones or internet.
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KP
(@poppyred44) reported
@Telstra I appreciate ur understanding words. Let’s hope actions matter too. Talk & walk Telstra. I hope won’t need to spend 2hrs on the phone again and service is prompt. I’ll let u know.
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xssfox
(@xssfox) reported
getting weird packet on telstra 4g, and it feels very "wrong MTU"y. Don't really have the energy to debug but maybe something wrong with their DNS64 NAT ****?
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😷
(@jrgibson1) reported
@Telstra @Lachy Hi @Telstra, we’re now in week six or seven of your service not working at Westfields Miranda on a weekend. Your support team wouldn’t take the fault as I didn’t have another phone to call you on or test with. If this issue occurs tomorrow, it’s a call to the TIO.
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Ryan
(@ryanvdv_25) reported
@Telstra Phil yes mate hence I want to upgrade it twice this month so what's the problem ???
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THR Zay
(@Zaymechs) reported
@Telstra 53mbs down and and 18.3 up the mobile signal is orange on the router but I'm the only one using the internet
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😷
(@jrgibson1) reported
@Telstra @Lachy When you’re required to check into venues and “Australia’s best network” doesn’t work — We have problems. And when those problems do not occur during the week, we definitely have problems. It’s bad when the dial up speed WiFi @optus provides is better than your supposed 5G.
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Ananthasubramanian
(@_chinmusic) reported
from
Melbourne, State of Victoria
Frustrated with @amaysimAU 's 4G connection. Have had bad experiences with @VodafoneAU & @Telstra in the past with network and exhorbitant pricing. Where do I go now ?
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David Grosz
(@davidgr144) reported
@Telstra Why should it be different? Is it because your service is so crap that you need to steal these small amounts from customers to ensure profitability? Why not give better service and you’ll lose fewer customers.
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Julian Mcgill —- Hoolz BGF.MOFA 🍺🔥🇦🇺
(@HoolyMcg) reported
@Telstra You do understand that we need full 4G service at the CBH bin for our delivery App to work dont you ?
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WhitehorseMusic
(@StringsHub) reported
@scareypr @MichaelAckland3 @Telstra Could we have one outside my store? Then at least our customers could call us. Our phones are still not working and our internet too. Despite 10 hours of my time with Telstra over two days.
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Ryan
(@ryanvdv_25) reported
@Telstra Seriously who makes this **** up ????
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WhitehorseMusic
(@StringsHub) reported
@Telstra I did for 5 hours today. That is how long it took for 3 questions to be answered. I also made a complaint and have had my case escalated. What hasn’t happened though our phone and internet restored.
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THR Zay
(@Zaymechs) reported
@Telstra I normally get a little faster but the internet is so slow on my computer and yes the light is green at the front
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🌱 mimi 🌸 | ##:-
(@kyuhwallz) reported
**** telstra all my homies hate telstra
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Billy Boy
(@TheeDuneRat) reported
internet too **** to stream tonight telstra need to work on their **** aint gonna lie
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KP
(@poppyred44) reported
@TelstraBcast @Rise_WIB @Telstra No surprises it’s been 3 months since this account initiated a tweet. Ugh. Service ? Nah
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KP
(@poppyred44) reported
@Telstra Any news why I was suddenly disconnected from “help” ?
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🌱 mimi 🌸 | ##:-
(@kyuhwallz) reported
help idk how to reply to telstra
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Fionna Collantes
(@FionnaYvette) reported
from
Sydney, State of New South Wales
@Telstra Drops out randomly without warning.... then a few days later I get email from you guys saying an outage but everything is fine on my end....
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Strahinja Ajvaz
(@StrahinjaAjvaz) reported
@Telstra It was cause we didn’t have nbn to the home and it got suspended. We got the modem sent so just waiting on it. I never got any warning that it was going to be suspended though, so just curious if you gave a warning or something a while back?
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Ryan
(@ryanvdv_25) reported
@Telstra And can't upgrade my plan more than once a month what bullshit is this ??? Not too mention the bullshit customer service messaging that has been going on for over 2 hours....
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Mitch
(@Mitch_it333) reported
@Telstra If only. We've had problems with our ADSL. So Telstra sent us a new modem. The other one was working but not well. Plugged in the new one. Doesn't work. On the phone to an Indian call centre and I couldn't understand what she was saying. She did ask for my phone number. Nooooooo
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Gerard De Rivia
(@geplusda) reported
@Optus your #InternetDownload speeds suck big time! I got 2 cellphones. The other is with @Telstra and no issues with them! Why is your DL speed so slow!
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🌱 mimi 🌸 | ##:-
(@kyuhwallz) reported
@Telstra yes it just said that there was an outage detected, nothing explaining why
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THR Zay
(@Zaymechs) reported
@telstra why is my internet running really slow today
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Dr. Jill (not Jim) Birdwatcher
(@MolanJill) reported
@Telstra I no longer have hope that Telstra will actually help despite the offers 🥺