Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (38%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Canberra, Brisbane, Killarney, Gilberton, Townsville, Riddell, Murrumburrah, Mount Gambier, Hobart, Orange and Charles Sturt University.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Perth |
Wi-fi | |
| Adelaide |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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The Weather Ferret
(@2017Ferret) reported
Having some Intermittent problems with the NBN this morning Using my back up Telstra modem Works at treat
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FB
(@grissomsladybug) reported
@landry235 I have had no issues with Telstra.
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Slumerican Willie
(@michael46571445) reported
@CiceroConsulta1 @Telstra Well, they blew up Nashville on Christmas and AT&T didn’t say ****. Bill still the same.
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Gordon Farrer
(@grdn19) reported
@Telstra I first told @Telstra about this than 20+ years ago. Was told you’re aware of the black spot – I live a suburb of Melb, nothing remote! – and was told the solution was to pay $1500 for a booster in our roof to get a signal. Probably go back to Optus. No black spot with them.
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Jason Andrade
(@jasonandrade) reported
@Idealaw @Telstra I have spent a couple of weeks trying to solve a Telstra issue (in a previous role) and finally raised it with a friend (worked for T) who both got it sorted in an hour and told me off for not coming to him in the first place.. which says something about the support black hole..
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benjdunn
(@benjdunn) reported
@Telstra No, and my next-door neighbour is having the same problem, which is what this morning’s engineer said would happen since it was a problem on the street affecting a few houses
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💧Michael Dowling-Demand renewable covid recovery!
(@MeckeringBoy) reported
from
Westfield, State of Western Australia
@markmorey5 I get around 50Mbps but STILL have buffering issues EVERY day. And I’m with Telstra. Australia is a joke. Why do we always get third rate infrastructure and crap services? Labor build to gold standard. LNP sabotage everything... From Medicare to NBN NDIS CSIRO ABC. #auspol
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Mark Tanner
(@marketanner) reported
@MicrosoftHelps Hi John, I've been using this account between home & office for some time (COVID) and it worked fine. This occurs at both home & office. The wild thing is that my ID no longer appears to exist as a login ID in your system? iirc I purchased this via Telstra, a telco reseller in AU
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Frank
(@thefrankreport) reported
Hey @AppleSupport , am I correct in saying that the only carrier supporting iPhone SE “ family sharing “ in Australia is @Truphone ? I’ve just spent 8 hours trying to work thru the issue w @Telstra and local apple support.
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Mike Minihan
(@MikeMinas68) reported
@Telstra Still no solution completed here I will send DM
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Jason Andrade
(@jasonandrade) reported
@Idealaw @Telstra I don’t have this option to help with anymore but the only workaround i can suggest is needing to know an existing Telstra person (eg a friend) and then getting them to work on this internally for you.
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Daisy_B
(@DaisyB_77) reported
Seriously is there any crappier customer service than Telstra. Its online payment system is a joke constantly can’t/then can process the same payment so you never know if its paid. Their helpful advice wait 24hours. A company that can’t monitor its own payment system in real time
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Shane
(@SaturniusMons) reported
@VikOlliver @juhasaarinen FTR I was part of the ALU team that rolled out the 3G nodes for Telecom NZ, and I've sat with the core network team, the edge router team for Telstra, and a in house spin off from Telstra Labs
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Tim Moran
(@Timothy_Moran) reported
I've literally just tried to pay my bill through the MyTelstra app 4 times and it is so slow, @Telstra you'll have to wait until I have more patience to be paid. Wifi or mobile network same issue and happens more often than not.
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Cee Brückner
(@C_Bombastic) reported
After she finally got through @telstra with 5 mins left of a lunch break, the service person never called her back despite saying she would.
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CiceroConsultancy
(@CiceroConsulta1) reported
.@Telstra mobile broadband sucks *****. 1999 connectivity speed in 2021 🤬
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Kaz
(@shoegalnycblog) reported
@Telstra I have tried to trade in two mobile phones. Have been given the run around as no one seems to know what to do and two days ago spent SEVEN hours on a chat with your team and they still didn't understand! Bad service, bad look for you.....will look elsewhere 😠
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nero
(@nerohuh) reported
@FNJay_ Same if u use Telstra it’s probably that my internet not working and so slow
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Kaz
(@shoegalnycblog) reported
@Telstra Hi Angela, I wanted to trade in two iPhones I have. I have been into a store to have it assessed but cannot get any further help. No one seems to have a clue!
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Chris
(@Chris_Rathborne) reported
Great 1 @Telstra after an hour of waiting, 45 minutes of trouble shooting your 'assistant' drops out and they make you start again with another wait. #crueljoke
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Akira Yuki
(@AkiraYukiUAE) reported
@saralaw_ @AppleSupport @Telstra After restarting my iPhone again I regained my mobile data. Hope your issues get sorted as well soon.
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Chris
(@Chris_Rathborne) reported
@CiceroConsulta1 @Telstra @Optus They are like a cruel joke. Someone should look for a class action lawsuit against them for this type of service
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Simon
(@simonhclark) reported
@Telstra Going the chat option. (Did you get rid of the 24x7 chat? This is much more painful) Been told it's technical issues that someone put my email into your website. Maybe I should have done the store.
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benjdunn
(@benjdunn) reported
@Telstra I’m currently waiting for someone to message me back on the Telstra chat. Can you help organise an NBN engineer visit please ?
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Ana O'Donoghue
(@AnaODonoghue) reported
@ahleach @TimWilsonMP I'm pretty happy with no. 2 over the past 10years given that no.1 is Telstra and I've never worked for them.
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endex
(@endexk1d) reported
@YTCamd ooof FTTN on optus. run speed tests once you've got it up and then run it later in the night and see how bad the speeds drop off from congestion. I was on ADSL speeds with HFC on telstra. ABB is the best option in this country and you wouldn't regret it.
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CiceroConsultancy
(@CiceroConsulta1) reported
@joemann1234 I’ll try later. .@Telstra mobile broadband sucks ***** here
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Alan Jefferey Lee
(@alanjlee) reported
@Idealaw @Telstra I had the same problem. I had to recall like 5 times yesterday to finally get to disconnections.
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@sivaram
(@sivaramboppana) reported
@Telstra Rude behaviour of Telstra shop in Werribee plaza after waiting for more than 2 hrs for an appointment I noticed people getting served not me when I ask them they said system issue they haven't booked my appointment. This is 3 Rd Tim in a row.
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Brent
(@Chimchar28) reported
Has anyone ever had good customer experience with Telstra?