Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (36%)
-
Wi-fi (7%)
-
E-mail (7%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
||
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Andrew Dixon
(@DrAndrewDixon) reported
@Telstra Hi @Telstra 6.5 hours of messages on the chat so far and still no further to a solution. Something that would have taken 10 mins on phone. Can you get someone to call me.
-
The Purl Box
(@ThePurlBox) reported
@Telstra my fixed wireless nbn wrongly throttled for excess data when I am on an unlimited plan. Mobile data so poor at my address that I can’t access the app for help. Assistance would be appreciated
-
Andrew Dash
(@andrewcdash) reported
@Telstra - Your chat / messaging service via the MyTelstra app is appallingly bad. I have been trying to resolve an issue since February 2nd and am no further forward. Disgusting.
-
Roxy
(@dieselmydog) reported
What is happening we have no internet..nbn In Mascot You said there was a outage via message but still nothing hours later @Telstra
-
Brennanananana
(@BasicSkelington) reported
@HighlySpammable I ended up giving up on Telstra due to technician wait times, but Optus already have a 5g home internet service which has been pretty solid so far, modem needs resetting far more often than desirable but so far so good
-
John Briggs
(@justjohnbriggs) reported
@DanielBallarin5 @Telstra @kiss You seem to have a problem with people living above you
-
John Briggs
(@justjohnbriggs) reported
@DanielBallarin5 @Telstra @kiss Nor should he. Do you have a problem with people being wealthy?
-
Bing Man
(@ConnorCJolley) reported
@DoveMetal Telstra, hands down. Aldi prepaid is an affordable option for being on the network, they roll over data too.
-
...SINCE SPACIES
(@sincespacies) reported
@unclechunt @Telstra Possibly. I'm in touch with Telstra now to try and resolve the problem.
-
Cranky Pants
(@crankydaks) reported
@JodhiaKim @Telstra @acccgovau Last week I got told to wait 5 - 8 mins while they looked at my issue. One hour later I had to ask them if they were still there. I had to leave my mum's today while the agent was supposedly still typing to me for 30 mins. I asked if they were still alive and got no response.
-
Peter
(@psg_au) reported
@NBN_Australia We had 25Mbps on ADSL.... MORE on Cable from Telstra & Optus.... NBN Have broken what we had... They are providing a service which is WORSE and not meeting the Govt brief...
-
FG
(@FGecolarge) reported
@Telstra 2/2 checked for the specific address several times using another service - but no sign. NBN said and hence I could give up checking my networks for a problem. Key message to Telstra - provide accurate info, save customer time, be appreciated! Thanks for replying.
-
Adam
(@Adam_Goldman) reported
@LentilsLove @JamesSaretta @DrBlackVelvet Ok. Same Telstra deal. I dumped Telstra a while ago, saving far more than $20 a month with Aldi (on Telstra network)
-
Melanie PurvisFoleti
(@ViSiOnS2) reported
@Telstra why has Telstra turned out to be one of the worse providers ever? Is there any problems with it tonight? I can’t get any internet service!!
-
Ben McCormick
(@bennybags) reported
@Telstra They just said it was a Telstra issue post saying it was a system issue at their end? It’s the most frustrating experience thanks
-
Joshie Poloczek
(@JodhiaKim) reported
@crankydaks @Telstra @acccgovau That's it. They start the convo. With 20 mins wait until a response and you spend the whole time explaining the issue. Only to have them disappear and have a new rep ask you to repeat everything. Miss the old days when Telstra cared and had live chat. Now they just cause stress
-
Wiggyagogo ™
(@wiggyagogo) reported
@DrAndrewDixon @Telstra It’s terrible. I’ve been on chat since 830 this morning. Terrible service. Impossible to talk to anyone.
-
Peter
(@psg_au) reported
@NBN_Australia NOT Fit for purpose... Australia was better off with the old internet model... At least Telstra & Optus could provide Cable... Even ADSL was more reliable and in many cases FASTER then this crap called NBN. WASTE or TAXPAYER's money....
-
Andrew Dixon
(@DrAndrewDixon) reported
Hi @Telstra I’ve been going around in circles on your chat support thing and not getting the help I need. Can I get someone to speak to me using their vocal cords?
-
🐨Peace&Respect4ThePlanet
(@EricaSouthgate) reported
@Telstra Yes it is. He is very upset. I can never get through to talk to anyone on your phone customer service and do not have the app. Please can someone arrange to call me so I can have him with me to sort out. We are very close to going to the ombudsman over our inability to connec
-
Ben McCormick
(@bennybags) reported
@Telstra And that I Haven’t done - it’s never worked can you look at my mobile account and see why it hasn’t activated plse?
-
Wiggyagogo ™
(@wiggyagogo) reported
@Telstra #telstra are hopeless!! The chat function is useless! Oh man. Frustrating. I’m out Telstra! Zero service !
-
love_lentils
(@LentilsLove) reported
@Adam_Goldman @JamesSaretta @DrBlackVelvet I just took up the Kayo deal and watched the game last week. $5 a month ( for a year, then $25) if you are a Telstra customer, because they took away the live app.
-
FG
(@FGecolarge) reported
@Telstra Thanks For checking in - it is back now & seemingly faster........ both NBN & mobile backup went out yesterday. Mobile backup came back on mid-day maybe - NBN was out till sometime last night late. Yesterday there was no statement on the Telstra website of a system outage? 1/2
-
Stephanie Linn
(@Salsnifer) reported
Don’t be fooled by @Telstra claim that their smart modem offers uninterrupted internet when the @NBN_Australia Is down. 4 weeks no internet, no @Foxtel. 4 techs have been, 1 complaint to the ombudsman and +++ promises from complaints with 0 calls or resolution.
-
TheRandomone
(@RandomoneThe) reported
@Telstra Complaints case number 07145596 incident number 13478998. Thank you any help in the matter would be great, as the problems continue.
-
Rosie Thomas OAM 💪🌈
(@1RosieThomas) reported
@BeerRabbi @Telstra So update, even though Mum still had to wait 10 days, Ollie at Telstra was pretty awesome and spent an hour walking through way arounds. As mum said, the best of a **** situation. Thanks for your great customer service Ollie 🙏
-
TheChiefChieftain
(@Lachlan_Rohde) reported
@thefootyfreak @Telstra @AFL We switched to Kayo on the day of our game v Freo last season. So much better and you can get it full screen on your tablet instead of phone sized. They watered it down a couple of years back and it is so much worse. We have $15 per month Kayo so I better look in to that.
-
UNCLE CHUNT ⏺ Join the Chunt Corps!
(@unclechunt) reported
@sincespacies @Telstra Explains the stream/discord issue yesterday.
-
Tracey Reid
(@traceyannereid) reported
@DrBlackVelvet He probably has Kayo, if you're a Telstra customer, I heard you can get a free deal for $5 a month not sure if deal was 6 months or a year.