Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Perth, Nowra, Sydney, Melbourne, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Canberra, Geelong, Arumpo, Gympie, and Darwin.

City	Problem Type	Report Time
Brisbane	Phone	15 hours ago
Perth	Internet	15 hours ago
Nowra	TV	3 days ago
Brisbane	Internet	3 days ago
Sydney	Internet	4 days ago
Sydney	Phone	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tas_Devil (@SarinaSkib70634) reported 3 minutes ago

  @JakeBeer11 @ClareONeilMP Not only building industry. Indians bought all big pharmacy from Chinese. Telstra franchises and so on. Whenever you go there are Indians. Some of them very rude.

• 
  abagrund (@abagrund) reported 3 minutes ago

  @Buttermarg2 @EVERALDATLARGE At least when Telstra sucks **** now I don't have to pay for it.

• 
  me, an internetual (@grrowl) reported 5 minutes ago

  @agileben @Telstra It’s so annoying, data has been down in Abbotsford for a week

• 
  Josh (@joshatticus) reported 7 minutes ago

  GRRR IS TELSTRA DOWN AGAIN MY DATA ISN'T WORKING

• 
  GainsMax (@GainsMax168031) reported 7 minutes ago

  The rapidly advancing Starlink system should scare any Australian Telco. I hope the Telstra monopoly on the market gets broken up to the point that they're forced to lower prices. The service we get for Telstra, considering how much we pay is a joke. Any company that moves its operations overseas purely because labour is cheaper deserves to be outcompeted by companies that actually invest in local jobs, innovation, and customer service. If your entire business model relies on cutting wages instead of building a better product, don't be surprised when someone with better technology comes along and makes you irrelevant. Consumers shouldn't be expected to pay premium prices for declining service while executives celebrate another cost cutting exercise.

• 
  GibberishCapital (@GibberCapital) reported 8 minutes ago

  @ellensandell The data centres are built by Australian companies you utter imbecile. Do you have problem with data centres built by Goodman? NextDC? Used by Telstra? Optus? Vodafone? How are you such a ******* simpleton?

• 
  Lucy the Red (@LucytheRed1) reported 10 minutes ago

  @DHughesy You clearly don’t realize the Future Fund was: 1) primarily seeded by the sale of Telstra 2) Set up to fund existing government liabilities I’ll dumb it down for you. The Howard government sold our assets to fund existing liabilities. Embarrassed for you (again)

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 11 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  moey🇺🇾🇵🇸 (@_mqey) reported 14 minutes ago

  @Telstra @ezzh_ FIX MY ******* WIFI ****

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 15 minutes ago

  My @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.

• 
  Andrea J (@AndreaJ_Oz) reported 16 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.

• 
  Brent Hodgson (@BrentHodgson) reported 17 minutes ago

  @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 18 minutes ago

  if you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  NewsTongue (@NewsTongueX) reported 19 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  ame (@JUDGEMENTCORE) reported 22 minutes ago

  telstra can you fix your **** i lag out eevery 30 seconds i literally cannot do anything with this

• 
  Advice from an Aussie🇦🇺 (@Sheldone) reported 26 minutes ago

  A new group has formed at the socialising table. Apparently someone got a funny meme because they’re passing the phone around. This kind of corporate bullshit will be the reason why the mobs will take down Telstra first.

• 
  aneko violet (@AnekoExe) reported 28 minutes ago

  Why ******** is there princess bubblegum from adventure time on the side of the Telstra phone box???

• 
  BOB ACHMAR (@maroniteMAGA) reported 34 minutes ago

  @FreedmFightr1 Too many personal info,,, ffs Telstra origin and how many others got hacked,,, what says census won’t get hacked,, seriously wtf 🤬 I believe massive fine possible jail if not completed

• 
  DemocracyIsDead (@STIIBTWTCFMYCGA) reported 35 minutes ago

  @TopherField One of our clients had an existing telstra router just wanted an NBN connection. 2 weeks. $110 per month. I got her to contact starlink. 5 days later delivered and installed. $75 per month. Get your act together telstra. Can't be so slow anymore. There are choices.

• 
  Carstendog (@carstendog) reported 38 minutes ago

  @fictillius I do love the fact that Telstra phone booths are a free service now and essentially only exist as advertising billboards

• 
  Colin Richardson (@RichoColin) reported 40 minutes ago

  @DHughesy @aaronsmith Saying "governments waste money" is easy, but the real problem is every government since has refused to raise revenue to match spending. Howard-Costello rode a mining boom and sold Telstra; they didn't solve the structural problems.

• 
  Aisha (@oops_aisha) reported 44 minutes ago

  @AshConnell @marka_eth That would be some kind of technical error unfortunately. You’re supposed to get thru to a Telstra operator first who asks you fire, amb, or police and then they transfer and stay on the line till u make contact w the appropriate emergency call taker

• 
  ❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported 45 minutes ago

  @howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.

• 
  Liza 🥓 🇦🇺 (@RobynLiza) reported 46 minutes ago

  @RoadknightThe When i ring anyone for help these days like telstra etc if they ask if im indigenous i say yes. I always get through quick, this is all a scam and she is less than 3% indigenous which means she is who she hates colonial

• 
  cello (@cello721490) reported 46 minutes ago

  @ChrisMinnsMP You seriously think Telstra CEO get 6.8 million A year **** OFF!!!

• 
  David Havyatt (@havyatt) reported 51 minutes ago

  @DHughesy Hey mate. Learn some history. Howard also sold Telstra for about $100 billion, but the saving on interest paid is less than the dividend foregone….it was a net cost. The Future Fund was established as a special purpose vehicle to fund public service superannuation. 1/2

• 
  Jumbarrawa (@jumbarrawa) reported 53 minutes ago

  But you get a whoops when your service goes down. You ever order a pizza and the shop takes a slice out and says can't help it? That's what Telstra is. And look at the profits in a cost-of-living crisis, ay. Whose cost of living ?? When do we adjust the books ay ?? @Telstra been with you lot for over 10 years at my address... not once have you even given me a router upgrade or checked if I'm on the best plan... where's your loyalty, ay ?? Winding down my credits and won't be coming back for dam sure. I'll learn Korean first and enjoy it more. 감사합니다

• 
  ROBOFÈLLA (@AlexNz79) reported 53 minutes ago

  @BrentHodgson @TISM_Root Telstra offered an alternative 5G network to replace the aging copper network that mirrors system used overseas, with much higher speeds and reliability and the government decided to build there own assets, using leased Telstra floorspace & Paid Telstra to upgrade its exchanges.

• 
  Dane Trethowan (@grtdane) reported 54 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

• 
  bitterboy (@twistedandbitte) reported 54 minutes ago

  @Telstra So if I take your perspective, I have now dropped you a note, advising if the issue, so it is now resolved. You will pay us $35m, give us a new admit you are wrong and give us anything we want, as the case is now resolved, as I have left you a note. WHAT A BLOODY DISGRACE!