Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (46%)
-
Phone (34%)
-
Wi-fi (10%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Townsville, Melbourne, Mandurah, Adelaide, Perth, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart, Corny Point and Mallala.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
TV | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Professor West Wing Fried Chicken Shack
(@garystark) reported
@Telstra @crankydaks That's if you off shore teams can actually comprehend Strayan English, and if they can speak it in a manner that most Strayans can actually understand what they're mumbling. Provided of course that your customer manages to stay on perma-hold long enough to speak with a human.
-
Adam Macrae
(@tyrone_macrae) reported
@Telstra Thanks Tom. Hopefully decent service is restored soon.
-
GibboBG
(@GibboBG) reported
@Telstra Seeing how you are unaware of the situation let me update you. Day 15. Yesterday a crane attempted to get to Binda 2583 tower to install a new antenna but got bogged. They will lay down gravel and try again today. Go to Crookwell Community FB page for all Telstra updates.
-
Iia Dre
(@liaopinion) reported
@PaulFletcherMP @couriermail Telstra's latest update = fixed by sometime next week. Let's see if any elderly person dies during that time coz they didn't have access to phone to call for help in emergency. No response/care from anyone. 3rd world stuff.
-
Dan Cass 💉👍
(@DanJCass) reported
Hey @Telstra, it me again. Hope you're well. You are the primary carrier for our mobiles, which are not working. Our carrier can't get your tech people to respond to their requests. Any chance some Tweets like this would encourage your people to be more helpful?
-
Drew Morphettville
(@Goldenjocks) reported
@lenoretaylor @knausc Too familiar. what did Telstra pay them again..? And was there a single new product they designed, or a single new customer they acquired? Also be interesting to know if they were asked to answer any questions after the South African corruption judgement against them. Charlatans!
-
POND mobile
(@Pond_Mobile) reported
@uxresearchguy @Telstra If you're traveling overseas often enough, you may consider a mobile service operator that specializes in permanent roaming solutions so your roaming services will never be cut off and you won't have to worry about roaming charges and hidden fees.
-
David Brown
(@db0984) reported
@Telstra @Telstra needs to learn that they need to get it right the first time. And if they fail they should correct their mistakes.
-
Jason Andrade
(@jasonandrade) reported
@kels_316 Probably to Telstra but.. it’s either a cheap unlock? or there will be an Optus version probably. If it isn’t making phone calls will that matter or you need it to do network data as a GW to BT mesh?
-
Cals curious mind
(@CalCurious) reported
@Telstra This is a problem bigger than Telstra, however Telstra has a huge responsibility due to the commercial hardball played during the NBN development and procurement stage.
-
LJR
(@Watchingbrief21) reported
@JohnRHewson Have the very same issues - most of work time spent on phone to Telstra international calls centres without remedy
-
Corin Edwards
(@corinrules) reported
@Telstra are there problems with payments right now? I've tried updating my details on the site and in the iOS app and I'm just getting blank screens?
-
David Brown
(@db0984) reported
@Telstra And in private chat @Telstra would rather blame the customer rather than right it's wrongs.
-
David Brown
(@db0984) reported
from
Gold Coast, State of Queensland
@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint
-
Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra And your DM response was to lie, there is no ongoing maintenance. I have been dealing with you and the TIO for 6 months. Even at the maximum speed I cannot use anywhere close to my previously limited download so why are you charging extra for what I can never use?
-
Nina Woodcock
(@auztralien) reported
How to home school kids when the internet drops out every 5 mins so they can’t upload their work?Our whole suburb out - the problem is with the NBN who can’t seem to fix the problem- Optus and Telstra are coping the blame
-
GreatGalloot
(@coops2206) reported
@TheKouk @ItsBouquet i am so pissed off at this cowardly incompetence. all the MPs & public servants incl @GladysB continue to be paid. our businesses wilt and we are to live on $700? but only if we weren’t on holiday or had a telstra outage in july 2019.
-
David Brown
(@db0984) reported
@Telstra Happy to help and going to resolve are two different conversations @Telstra - Lauren For a silver member with 10 years tenure with Telstra it's a big difference. I'm trying to organise a chat message however I would like to give you all the information and not 20% of it
-
Pat D
(@Patkd3) reported
@Telstra They ensured I’d be able to get a discounted offer. Had me change plans now I’m paying more for less data and they refuse to help.
-
Dan Cass 💉👍
(@DanJCass) reported
@Telstra I have to make a medical appointment for my mother. I've tried her clinic 13 times and your network fails to put the call through. What do you suggest we do?
-
Cals curious mind
(@CalCurious) reported
@Telstra Thanks for the response, but I am sure you know the NBN hubs lose power so households having power, which many do, makes no difference. This is an issue that needs addressing, not false comforts which are known to have no efficacy.
-
Castle King
(@CastleK73020324) reported
@Telstra so guys, you have cut off my email access - (again) for a system error (incorrect) report of non-payment and I have just spent a day and a half trying to fix this via in store AND the online "Helpdesk" (LOL! not) Complaint 16696739. @TelcoOmbudsman
-
Sarah
(@sarahgirlwonder) reported
@RoryBurnside That’s so annoying. Our internet was really bad last Saturday. We complained to Telstra so they credited us $360!! And sent a new modem!
-
Liveris Alber Iatrou
(@liveiatrou) reported
@JohnRHewson You are 100% right John since I had to get connected to NBN after using the rusty cables of Telstra which was far better every day I have problems.
-
Nudge
(@comEtweet) reported
What the proverbial **** @Telstra ? Why is it that everytime we have high winds in Melbourne we have Internet connection issues???? And maybe if you brain surgeons sent network status updates via SMS to us poor victims, Teleperformance wouldn’t get slammed by high call volumes.
-
marius@mainridge 1
(@mariusmainridg1) reported
@BelindaJones68 Hasn’t it gone bad just like the days of being a Telstra customer with no other option getting half the service you actually pay for , thieves
-
brinly
(@brinlyau) reported
@Telstra outage in 2010 (NSW)?
-
Stacheltier
(@czhedgehog) reported
@redruby17 @iiNet Did they say they were from iinet? My recorded messages say they are Telstra (we are Telstra) 😐 i know it's not Telstra but this sucks for elderly etc 😕
-
Nudge
(@comEtweet) reported
Could somebody from @abcnews please find out why @Telstra is unable to provide reliable Internet access to it’s Melbourne customer today snd yesterday INCLUDING the bloody mobile backup. Telstra as usual don’t keep their customer base informed of anything…. #PrivatisationSucks
-
Iia Dre
(@liaopinion) reported
@PaulFletcherMP @couriermail Telstra's latest update = fixed by sometime next week. Let's see if any elderly person dies during that time coz they didn't have access to phone to call for help in emergency. No response/care from anyone. 3rd world stuff.