Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Melbourne, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
||
| Melbourne |
Phone | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Astra Xenuca (AZ 💉 x 2 +7 days; Go vax, go!) 👾
(@elronxenu) reported
@DanieTreg It's true, I'm not allowed in a Telstra shop since the "greased up hockey stick incident" of 2014.
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Lily Bentley
(@lilybentley) reported
@Telstra Hey Patrick! I DMd yesterday as requested and have been passed back onto a chat service that has still failed to help me. (Asked me a question at 3.15pm, which I answered within a minute, and then I was informed at 5.45pm that the staffer had ended their shift.) Any advice?
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Leith Marshall
(@LeithMarshall) reported
@DanieTreg Come over to Aldi Mobile. Uses the Telstra network but it’s soooo cheap
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MJ Frost Photography
(@mjfrostphotos) reported
Is @SamsungAU or @Android aware of an issue with the latest firmware not being able to access mobile data on @Telstra network? I have updated 3 devices(Note9, 20 and S8) & now cant access Mobile Data, but my non-updated devices (Tab 4 /Note8) work fine, has something gone wrong?
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peep
(@peepEV0) reported
Hey .@Telstra I have had a horrible night, could you please give me a few kind words to cheer me up?
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Ian, Current Peri-Urban Hospital Inpatient🙅♀️
(@iPilko) reported
Getting stuffed around with the nearby Telstra mobile network “upgrades” which are causing outages. Time critical stuff with/for octogenarian. Can’t get it to work, insufficient working (workarounds) writing today off in absolute hot anger. “Australia’s best network” borked 4me.
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Sifr Moja
(@sifr_moja) reported
@Telstra Telstra are the worst telco in Australia. Excessive cost. No support. Poor systems. Meanwhile 1.8 billion in profit in 2020. Criminals.
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Michael Kouranos
(@acceler8er) reported
@Telstra Phone has gone down twice in the last week. Called the contact and left a message. No return call. What goes on in your office @andy_penn Half *** attempt at fixing the issue. Phone was down for over a month. No credit applied. Really fed up with the BS. @3AWNeilMitchell
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Sifr Moja
(@sifr_moja) reported
@Telstra No they won't. This has been ongoing for 9 days now. How can nobody have the ability to escalate this problem? It has now cost me money. I am unable to work remotely as a static IP is required.
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Sifr Moja
(@sifr_moja) reported
@JamesSmithAu @Telstra In what way? They are doing nothing but saying, "the problem will be resolved as soon as possible." It's not ASAP. If it was ASAP it would be escalated and resolved. ASAP to them means, as soon as we get through our unnecessary internal red tape.
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💭Mitch Lawton💬
(@mwltash) reported
@sbuckshum @Telstra Last te this happened to us it was an admin issue, nothing wrong technical. Though the best tech support ever had was a call about EFT lines down at the store. The tech support said 'well pick them up' 😵💫
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Sanjiv Sathiah
(@t3mporarybl1p) reported
@Telstra Thanks Sean, it's not business account - I'm a regular consumer. I've lodged a complaint with Telstra.
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Try harder!
(@CLASSneeded) reported
Wow @telstra @foxtel. Absolute rubbish service. Awaiting foxtel installation having confirmed availability 48 hours ago. No one turned up in time slot agreed. Now find out that an arbitrary design made to cancel the installation. No call to explain.
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bunniee! 🇦🇺
(@sofbunni) reported
**** telstra
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Sifr Moja
(@sifr_moja) reported
@Telstra @JamesSmithAu False. Currently we have to go through a language barrier with the international call centres where people employed there are paid a pittance. Then hope that they actually correctly understood and completed the order. Other providers offer real support and resolutions.
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David Marsh
(@swampy193) reported
@Telstra day FIVE without NBN internet. What utterly disgraceful service. Never again. #worstever
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Jason W.
(@The_real_J_Web) reported
@Telstra the #telstrarewards system appears broken. Either doesn’t update with payments or when it does, it doesn’t add Gold bonus. 2 payments in June, no bonus applied. Other rewards programs are not this much trouble. Rewarding loyalty is not supposed frustrate your customers.
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Keither
(@Emitru_Etsaw) reported
@Telstra Please help. Times like we are in, where we are trying to keep the virus contained and work from home. Yet my family and I cannot make any phone calls due to the lack of reception. I live in the Vines in Perth in a normal suburban street.
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peep
(@peepEV0) reported
@Vujcichh @Telstra @PyroOCE From what I understand it is the website / service they use for customer service
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Caryn Wilson
(@cazjade) reported
@Telstra Can’t even get the person from Telstra on the phone to get an update. They’re completely “unavailable”. I am unfortunately completely at the mercy of Telstra. I have no idea of when I can get a working service.
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Michael Kouranos
(@acceler8er) reported
@Telstra Line noise has been persistent since the apparent fix. @andy_penn @3AWNeilMitchell
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peep
(@peepEV0) reported
@Telstra @Telstra Sean please! it has been a bad night
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theworldhasgonecrazy
(@crazytimes1234) reported
@7olympics @Telstra Please sort the app experience out, it is shockingly bad.
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Duncan
(@duncan99) reported
@Telstra Thanks for following up. I finally got past the chat bot and found someone who could fix it. It shouldn't take two hours though
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Sifr Moja
(@sifr_moja) reported
@Telstra Nothing has been done still. Telstra does not care about their customers at all. $1.8 billion in profit and nothing to show for it. No value for money. Joke of a service provider.
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Kyle Smith (he/him)
(@KitFromOz) reported
@zerogeewhiz What about Boost Mobile? it uses the Telstra network, is cheaper and easier to recharge..
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Satya Sahay
(@Satyasahay8791) reported
@Telstra Thank you Sean, I hope the account number helps 214 5652 133: I am looking to move from our current Telstra supplier as they are unable to help me with my queries in a timely manner. Waiting for more than 21 days for a response is not acceptable?
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Steph Larcombe
(@stephlarcombe) reported
@Optus my colleague has been messaging multiple different “experts” on your online support chat now for over an hour and they have not helped him at ALL. His chat history shows the exact same thing happening for months. This is the worst service I have ever seen. Telstra > Optus.
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revilo
(@revilofn) reported
@Telstra your net has thrown me so many tournaments **** you
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Joseph Emmanuel
(@CancerRideOct) reported
@Telstra Very intermittent service in Kingsley WA Is this being fixed ?