Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 24: Problems at Telstra
Telstra is having issues since 07:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Melbourne, Sydney, Brisbane, Adelaide, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Ware
(@tuppaware) reported
@__rymac I use 5g a lot when my work network is terrible. Why I complain but also still go with Telstra
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Norman Kamba
(@NormanKamba) reported
I hope Telstra taking over Digicel PNG is with Bona Fide. Otherwise I our rural mobile network services will slowly decline. Farewell Digicel PNG.
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Allan Daniels
(@AllanDa85086315) reported
@MichaelSpring17 Statement? You are Telstra. I let out a giggle. He became angry. Said, **** you, you ******* arsehole. I had fun.
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Read Behind The Lines-Fully 💉
(@8020Mentor) reported
@Telstra Every single time I make a complaint, you send me a new modem without checking anything whatsoever. It works few days and then, same crap, different day. Even worse, you have increased the bill so basically I'm paying for something I have never received as promoted.
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Jake Jeffreys
(@jeffreys_jake) reported
@MichaelSpring17 I had similar call. As I don't have Telstra internet, I pointed it out. He still kept arguing. I said you're a scammer. He replied "That's bullshit ,how do you know I'm a scammer"I said"because Telstra wouldn't say bullshit,**** off"
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Scrumblebum
(@scrumblebum1) reported
@Telstra customer service call centre are great now. Pity the back end is still way behind looking after customers.
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Im PRGay
(@Serendipidude) reported
@tuppaware Telstra has always been most $ per MB on any service since data was a service. That isn’t even the reason why i’ve not been a Telstra customer since mid 90s.
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Suburban_Melbourne
(@suburban_melb) reported
@chris_ede_ @davesayys @tuppaware Would also recommend Vaya ($24 for 24GB) or Spintel who has something similar. Both have good customer service & don’t use annoying tactics like Telstra does to get you to spend more.
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Heather Glassford
(@hpglassford) reported
@MichaelSpring17 It's probably just some average person's number. My number has somehow been used several times, and when I've returned missed 'spam' calls they have been normal people with no knowledge of the call. I'd like to know what @Telstra is doing about this issue.
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🤷🏿♂️
(@peterlubulwa) reported
@alexbhathal The problem is telstra...
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn Then today a message suggesting that I was the one to cancel Dear WILLIAM, Thank you for contacting us regarding the return of your online order LYO54196129. We're pleased to advise that a refund has been applied to the same credit card you used to make your purchase. Please al
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn Sorry as I said I don’t know how I am elderly so don’t understand these things Guess I have to put it down as a bad experience as you are the 4th person I have spoken to I have given you them my order number All they had to do was look at that they would see my e mail
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Ken Mah
(@kenmaharchitect) reported
from
Adelaide, State of South Australia
Our pm is doing a good job with fostering good relations with countries around the region including our pacific neighbours. But? Why do we have to pay Telstra, a private company, to help keep Huawei out? This is not fair competition, it has anti China components and unnecessary.
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yjma kryptix
(@kryptix_au) reported
Telstra is the worst and most unreliable network i have ever used, no doubt about it.
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Troy Tresidder (tartlette) (he/him) 18+ only
(@TroyTresidder) reported
@MichaelSpring17 The number changes, and our calls like this mostly come from numbers with an 03 area code. I pushed them to actually tell me the name of the person "Telstra" were trying to contact. Eventually the flustered caller replied, "Your name is 'F*cking Idiot'". It's fun.
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Bundjalung Farmer
(@beema41) reported
@MichaelSpring17 I regularly receive similar calls about my Telstra broadband connection being cut off too. The only issue I have is that I don’t have a Telstra broadband connection. However I still go through the process of seeing what I can do to fix the problem. It’s amusing.
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💧🌱Michael Springer🕯
(@MichaelSpring17) reported
I supposedly received a telephone call from Telstra this afternoon about my broadband. The only problem was the call came from a suspicious mobile number. When I told the caller I would end the call and then call Telstra back he hung up immediately. Watch out for 0418015805.
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bone music
(@BARGH3ST) reported
have a functioning network telstra have a functioning network please please please im begging you
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Andrew Graham
(@queglay) reported
How bad is it to switch from #NBN FTTP to #telstra #5G for the home? Pretty bad. Ping variance from 40ms-190ms and dropouts. Still can’t work from home reliably.
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cathy nell
(@NellCathy) reported
@MichaelSpring17 Could you hear multiple people talking in the background and a really poor line? I always ask why they have such a bad line if they are phoning from Telstra? Normally brings call to a quick end.
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☮️ beigewash - PREFERENCES DID MATTER
(@beigewash) reported
@MichaelSpring17 Got same call to my mobile late morning. From different number. Supposedly from Telstra about my broadband having issues. Didn't get far enough to find out what the scam was
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Alex Bhathal 🌻
(@alexbhathal) reported
Is anyone else having problems with Telstra Boost wifi?
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Micmac777
(@micmac907) reported
@AllanDa85086315 @MichaelSpring17 Occasionally I have fun with these callers too. Play along with them, but then tell then , my husband/ friend/ I work for telstra/ nbn / Microsoft...ill get them to fix it.....I then get the beep beep of being hung up on!
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Pie 💚💫 | パイ
(@PieDivide) reported
@Mikuuyu well at least they've stopped, one less thing to worry about lol yep, i'm exactly the same, bc otherwise yeah it's just companies like "Telstra" claiming that i've been "compromised" and i just hang up immediately whenever that happens haha
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Brenton Coppick
(@BCoppick) reported
@Telstra @hpglassford @MichaelSpring17 Contact Jim Browning in the UK or search via Social Media . He professionally hunts them down and reports on You tube blogs or on BBCTV. He will give you IP addresses for all the scam sites, GPS Locations and Floor levels of Buildings in Kolkata and Mumbai , India , plus Cypress
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Mick3y Till
(@mickytill) reported
@DougCameron51 @Mark_Butler_MP You so right Doug the bull💩 about the debt is a rubbish excuse. There are so many other places to improve the bottom line. Always hit the hardest hit people. Never claw back subsidised companies! We just helped Telstra buy into the Pacific Islands, do I get a share of Profit?
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asimonlee
(@asimonlee1) reported
@wmdglasgow We used to have Huawei in our core network. Telstra detected a patch sent to a router. The new software sent some network traffic to China then deleted itself. Since then every Western country has removed Huawei equipment. Will it work if they decide to invade a neighbour? No.
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Bruce Goodwin
(@zzbrgood) reported
@MichaelSpring17 I get them frequently from people claiming to be from Telstra. Problem is I deal with Optus. Sometimes I swear at them, sometimes I humour them for a few minutes, but mostly I just hang up.
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William Gill
(@WilliamGill11) reported
@Telstra @andy_penn LYO54196129 Is the number they have just refunded money today The issue is I didn’t want a refund I wanted Telstra to honour their commitment to me to supply the Watch to me as that is what the agreement was 6 weeks ago But they decided to hold onto my money
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liv
(@dreaminofmads) reported
@hayley_lawley yeh I was at my dads on Monday and tryna do homework and was like screaming from upstairs why is the wifi so ****? all my dad said is it’s fine but like in reality no one could do anything. screw my dad only wanting to go with Optus. I have no problems at my mums who has Telstra