Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Maitland, Melbourne, Brisbane, Young, Adelaide, Sydney, Morwell, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Maitland |
||
| Melbourne |
Internet | |
| Brisbane |
Phone | |
| Melbourne |
Wi-fi | |
| Young |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ben@massblock
(@massblockben) reported
@Telstra @chriskelaart So agree here, I submitted a move order 2 weeks ago, the Telstra support messaging app is horror show. I have been told nothing short of 8 times “sir you have a case manager and you should expect a call in 24-48hrs”. I still laugh at how I fell for this 8 times. Telstra is losing
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ramona quazzola
(@r_quazzy) reported
@DerekRobinson2 @simonahac @Telstra When it came to sorting out customer complaint/dispute resolution by a large company, the best I experienced was when David Thodey was Telstra CEO.
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Queenager/Millennial Mother Falcon
(@oneda_woman) reported
@Calliope1925 @simonahac @Telstra Yep yep yep. Following the script AND authority they've been given. Telstra's model is to **** OVER THE CUSTOMER... FIRST.
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Maxicoley
(@maxicoley) reported
Hey @Telstra, I’m a new NBN customer and providing some feedback. I find it amazing that a telecommunications company has customer support text service line and that I can’t actually talk to a person to resolve an issue. Blows my mind.
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Kieran Short
(@kboiee) reported
@simonhackett @Telstra It's almost enough to just start a company and deploy the broadband service yourself...
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Michael Burden
(@smccmickb) reported
@Telstra so bad! Have mistakenly cut off the phone and internet at our local cafe in Alexandria so no wifi!! 6 weeks to reconnect! They are useless!!!😩😩😩😩😩
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ramona quazzola
(@r_quazzy) reported
@simonahac @Telstra Telstra always finds the most difficult way to sort out an issue!
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Luke 🏳️🌈
(@lukeacl) reported
from
Townsville, State of Queensland
@ReganAM2210 @Optus @Telstra If you don’t have much luck get in contact with Aussie Broadband and connect with them. They don’t **** around like the big guys do and they’re direct and up front.
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SamWise
(@SamWise4Peace) reported
@Telstra @Telstra_news @TelstraBcast is there any issue with your wifi and mobile data network in Mascot, western Sydney? Internet connection is suddenly extremely poor or not there !!!
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Ad Pacem
(@Doodledido) reported
@nathaus83 @simonahac @Telstra After having been with 2 other providers I find Telstra the best. For $15 extra business charge I get access to a better service. Worth it when you work from home. With a tricky issue they gave me a hotline number & the person that came to check the problem took his shoes off!
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ben@massblock
(@massblockben) reported
@Telstra How about tech support using the Telstra App 😭 that’s a fun game.
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra The Telstra Complaints team told me I had nothing to complain about. Telstra didn't care that sick kids lives were put in danger. I complained and got nowhere, and my case was closed without resolution. Absolutely disgusting behaviour. Happy to discuss this in the open. No DMs.
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Dianne Edwards
(@DianneE15981036) reported
@RonniSalt @simonahac @Telstra Heard from an Insider in the upper echelons of Telstra Marketing that they are moving further away from Customer Service. My friend intends to move on.#abandonTelstra
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John Chandler
(@JChandler66) reported
@simonahac @Telstra What I really dislike is the dampening down of the up and download speeds to below the contracted levels. On purpose and against any rational reasoning. Our NBN Wifi tower feeds directly into the main arterial but we get ridiculously slow speeds. Hours spent on the app!!
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Claire AC 🥉🏅🥇🥈 包玉思
(@baoyusi) reported
@RonniSalt @simonahac @Telstra I got a debt collector chasing me for a bill I got for $0.00. I rang the debt collector. They sighed. Apparently a common story. Never used them again.
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@UndaSthnXiStand @simonahac @Telstra The TIO don't care. Been down that path.
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Michael
(@icurcards) reported
@simonahac @Telstra This is why legacy monopolistic organisations need to get smacked down by up and coming providers.
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jon
(@jon42013449) reported
@RonniSalt Well I guess it’s just as good as Telstra’s coffee percolator taking down there network!
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Reegs
(@ReganAM2210) reported
@Telstra Hi there yes I have tried them, no one can seem to work out why there’s an issue
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☂ Newcastle Guardian🇦🇺
(@NewcastleGardia) reported
@craig_troth @MissHissyKat @GailClifford7 Just started sprinkling here about 30 mins ago. How did you end up with your Telstra problem, get it resolved?
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Craig Field
(@CommsCraig) reported
@simonahac @Telstra That kind of customer service policy sees customers walking out the door. Luckily the SM team were fairly quickly onto it You are totally right on having a a quick upgrade boost button for the month so you can add data easily for a fee when you are out. Simple, quick, no drama
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Queenager/Millennial Mother Falcon
(@oneda_woman) reported
@simonahac @Telstra Urgh, don't sugar coat their customer support. Don't publicise this like they actually did anything. I'm glad you got what you needed but my god, these giants are PAAA-LAYING with their customers NON. STOP. They're giant corporate babies. Don't praise them for the bare minimum.
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🎀🕯️beigewash 🔥💧🌱 FEDERAL ICAC now!!!
(@beigewash) reported
@simonahac @Telstra That wasn't supposed to be a shot at you. More that it takes bad publicity for Telstra to act
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Vision 👁👁👁
(@vision_iii) reported
@migga Telstra down, TPG is working fine
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SusieAcacia
(@SusieAcacia) reported
@simonahac @Telstra Gave up using Telstra more than a decade ago…absolutely hopeless…issue after issue and always took forever to resolve. Been with Optus ever since, one issue, easily resolved.
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Taocats
(@mood_sophie) reported
@Telstra @taocats Never going to use Telstra again, thanks all the same.
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Kyle Smith (he/him)
(@KitFromOz) reported
@simonahac @Telstra I used to run into problems when helping out customers with them. The overseas call centers get more money by selling people new or extra services so seemed solely focused on that. Had a pensioner moving house that was sold a new service and lost her email address.
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Patrick McGucken
(@McguckenPat) reported
So anyone else unable to connect to Twitch? What's even more wild is ALL Twitch channels are down, NY Times is down, the UK Gov's site was/is down, I've heard PayPal. Telstra was down for me too. I've read it's a major hack attack, how it's conducted though, no idea. Just me??
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Damon O'Sullivan
(@damonosullivan) reported
@gemcarey Down for me on Telstra
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Jesse Brasco
(@JStagoll) reported
@PervyPimp Yeah, so that's actually really messed up that Jordan blamed them for that. It's like blaming Telstra for having a customer service line. It's actually just a line to call and ask how to navigate Centrelink issues. Like which of the 100 phone numbers to call, what to say etc.