Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Coleyville, Adelaide, Brisbane, Newcastle, Perth, Bundaberg, Canberra, Rosalie Plains, Quirindi, Hobart, Townsville, Albury and Bunbury.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Melbourne |
Phone | |
| Coleyville |
||
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny....
(@jonooee) reported
@HopeNada2 The same thing applies when you connect your mobile phone service with Telstra. Anything could happen....
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Daniel
(@Danoz3806) reported
@AlboMP My nbn is terrible, 4g hot spot through my phone is better for speed and ping. I have telstra 500gb pagage with 50mbs speed but im luck to get 1.5mbs thanks lnp
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Ewen Bell
(@ewster) reported
@DrowningShark @catrollison Telstra well help him restore the number if he lost the sim card is no biggie.
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Charlie
(@charlietech) reported
Telstra confirms MVNO support for eSIM.
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Shemmie Sicat
(@iamyourinfinity) reported
Can’t wait to switch to @Optus and say goodbye to crappy customer service of @Telstra
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TheMarketingGurl
(@KatDruer) reported
@Telstra So last night @NBN_Australia send a message to say fault restored & cancelled my appointment 🤬 this morning when I contact Telstra you tell me there is outage so you can’t help me - which is it? It can’t be both? You need to get your facts straight
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#IStandWithDan #DanForPM
(@IHateCarlScum) reported
@AFL I have tried multiple times to get access to this as a non Telstra customer who has previously bought the live pass but I’m getting no responses back.
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Colin Hempel
(@ColsMako) reported
@3llen_ch3rry @Telstra That’s because they are the worst at customer service in the world.
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F C K✨✨✨✨✨
(@fack0g) reported
@Telstra worst worst worst experience of my life I’m so mortified by service I have received from multiple customer service reps on the gold member chat!!!!
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x7xixi
(@x7xixi) reported
AYO WHATS WITH MY SPEED @Telstra pls fix
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💧Barbara Lowing
(@boobird18) reported
You want to know the worst thing about #telstraNBN? It is completely and utterly unreliable. It decides if it will work or not. IT IS GOBSMACKING HOW BAD IT IS. Try running a business with this much incompetence. @Telstra
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on new medication
(@book_bitchy) reported
@Telstra There is but having been so kind yourself, I will not answer in full. Be aware though that phone assistance over email service faults is lacking in consistent messaging, staff lie outright & forcing clients onto Platinum with extra charges for technical assistance is poor.
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axeronta
(@axer0nta) reported
@AFL This is **** if you're a Telstra customer. Used to be able to get it absolutely free
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Memor-X
(@XMemor) reported
@9NewsMelb and what happens when the network crashes as we've seen happen with Telstra and Optus networks which in turn knock out the checkouts? not to mention people are less lightly to overspend when they are physically holding onto cash.....unless that's the point
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Neil Lavitt
(@ttivalien) reported
The raft of @Telstra advertisements for 5G and how amazing it is does not impress me when they cannot even provide a stable mobile phone signal in my inner west, Sydney home.
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wen615
(@wendrose21) reported
@Telstra I still have daily issues with signal and foxtel telstra. Rebooted, manually and via online foxtel support but tv still has foxtel streaming freezing & not working properly.
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Narissa Leung
(@rissL) reported
from
Melbourne, State of Victoria
Anyone else in eastern suburbs of Melbourne having huge dropout issues with their Telstra home internet? This is getting super frustrating! #telstra @Telstra
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Tim Ogilvy
(@OgilvyTim) reported
@Telstra I have a text from an unknown number telling me that I now have complaint number 7625382 open, however I asked to be contacted via email, and I don’t provide DOB etc to unknown numbers for obvious security reasons. Plus they ignored my request to be contacted via email.
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Jabba
(@Jabbatron) reported
@Telstra Hey Renee. Appreciate the response. I’ve tried that number and it sends an sms link to do it online which in my case is not possible due to moving the service within the same address.
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N
(@NoamaBagel) reported
@AFL Hi Telstra customers, As a token of our gratitude for continuing to be with the most expensive Telco we are saying thank you by changing the previously free AFL Live Pass to a more revenue-generating model where you have to pay for the same service. **** you, The Telstra Team
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Colin Hempel
(@ColsMako) reported
@Telstra @andy_penn why close my chat bc team mbr can’t resolve my legit issues. No bonus gb provided on recharge can’t put mobile no on my
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Scuba
(@scubalator) reported
@AFL Doesn't work, used the code, signed up and my new kayo account has a big 'Get Full Access' button with most content locked... Classic Telstra tech can never get it right
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Tycer
(@tycertank) reported
I understand that things are different in COVID times, but I've been in this tech support chat with @telstra for three hours and I now have no internet at all. Tomorrow I will return the modem and NBN box.
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Phartiphukborlz
(@PeteLawler) reported
Sitting outside @AmbulanceTas HQ with a Pixel 5 on @telstra and only getting an HSPA signal #winning
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Chris
(@CeagleChris) reported
@adam_blom @newscomauHQ @lindareynoldswa so you obviously have never dealt with difficult customers or Telstra support
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Oz Migration Action
(@migrationaction) reported
@Telstra can't get into my account. Usual platitude of working on the problem. More shite Telstra service
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☭Aussie ******☭
(@mygoodfriend5) reported
@Telstra Your stupid workers keep giving me wrong info and then when I do get to the right people they say my IMEI code isn't a real one and make me wait 5 days for a response,
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Havenough Dupont Randall-Bassols
(@HBassols) reported
@Telstra Hi There. It is NBN. I have tried resetting the modem and switching it off and on again. Nothing changed. The lights keep blinking. For Wifi connected devices it kept prompting to sign in for the service. For physically connected devices, they prompted no connection detected.
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jim
(@jimmymclovin23) reported
@AFL So now we have to pay for a service that was free last year. It was the only reason I stuck with Telstra. Given the high price of their plans, I'm guessing the value won't be there for a lot of customers anymore. Bye bye.
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Pete Spring
(@Pete_Spring) reported
@Telstra Yes. I’m still being billed and being asked to just pay it and when Telstra gets it sorted I’ll get a credit. $500 so for a service I cancelled in November