Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Adelaide, Brisbane, Sydney, Canberra, Townsville, Melbourne, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber, Hobart and Corny Point.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Canberra |
Phone | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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C. Aleph
(@whisperfist) reported
200 minutes into the chat and I’m being transferred to a sixth @Telstra rep. (Only #2 of supplemental Qs answered - despite whole conversation being about my ADSL service, they had been going to send a NBN modem!)
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Paul Brown 🐂🐑🦐🌾🐐🍻🍇🥑🥭
(@Paul_Brown1) reported
from
Popes Landing, State of Western Australia
@phil_honey After installing a cel-fi booster in the Cruiser a few years ago cos of poor coverage, I could drive Gero-Hedland with a couple of small black spots No longer, it’s now a mobile wasteland for most of the journey, even with a cel-fi RfR money that funded @telstra towers was wasted
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🌸 OldCynicalSad 🌸 Unacceptable & Unclean 🌸
(@OldCynicalSad) reported
My @Telstra 4G mobile internet has turned to complete shite in the last few months, terrible tonight. Are Telstra obstructing people who do not agree with the government narrative? Starting to think this is the case. Shows up on certain websites, while others are no problem.
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Abbie - Nibrokers
(@Natinsurbroker) reported
@AdeleOffley @Telstra Mines been cutting out last 3 weeks! Very frustrating trying to operate a business. Some times it’s been perfect timing for those calls you’d rather personally hang up on.. but @Telstra bet me to it. Yet no one can help!
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Katherine Munn
(@katherinemunn2) reported
from
Charles Sturt University, State of New South Wales
@AdeleOffley @Telstra I’m in Wagga and I often have trouble getting internet service (4G) - which is ridiculous for an inland city - it only gets worse when I’m travelling to small towns for work, makes it hard even to answer phone calls when I’m on the road
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Chris...
(@Byoz01) reported
@AdeleOffley @Telstra Have a Telstra 'fixed mobile service'...excellent Antenna on roof...'line of sight' to mobile tower, performs like an old fashioned landline..
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Dave Hall 🌻
(@skwashd) reported
@NewtonMark @jsleeio @yaleman43381258 The APN you want is telstra.extranet. If you have a business account and get the right support tech, you can get the GPTEXB3 code added to your account which gives you access to that APN. It gives you a public IP and bypasses CGNAT.
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Jess H
(@Jess_H19) reported
@AdeleOffley @Telstra Yes! Having calls drop in places that I've never had calls drop before multiple times. Can hold a call today & get zilch tomorrow. The lack of consistency makes it even more frustrating.
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🧚🏻♂️
(@jangcwony) reported
Pissed off Telstra. I have 2 devices that literally 98% of the time JUST TODAY won't connect to net, make phone calls or text. Says I'm off-line, connection time ran our, or I'm not registered to telstra network, even though it worked fine in the morning
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jsleeio 💉💉💉💉
(@jsleeio) reported
@yaleman43381258 @NewtonMark I don't know how it ended up at "telstra.wap" or whether it needed to change at some point (carrier settings?). Strange. I never touch that stuff because I have NFI what I'm doing in it.
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Frosty
(@StayFrosty_TTV) reported
@EmbarrassedYes Telstra as a brand was here in NZ when I was younger, but they couldn't keep up with the other providers so left and sold their network
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JT Photography and Digital Art
(@GraveWhisperer) reported
Pissed off @Telstra. I have 2 devices that literally 98% of the time JUST TODAY won't connect to net, make phone calls or text. Says I'm off-line, connection time ran our, or I'm not registered to telstra network, even though it worked fine in the morning
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Johnny
(@JohnnyLydon) reported
@JoshFrydenberg “Hi, We have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service”. Another one of 10 messages in Kooyong land over the past week showing how the lnp has farked Labor’s nbn.
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David Langfield
(@DavidThegrange) reported
@riverinaMFO @AdeleOffley @Telstra Yep - getting worse - signal seems to have dropped, phone calls dropping out
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farmercate
(@farmercate2) reported
@AdeleOffley @Telstra We seem to cycle in and out of 3G/4G Several farms have black spots. Need to stand on the roof of the tractor if it's an emergency & the 3G is only 1 bar.
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C. Aleph
(@whisperfist) reported
>100min into today’s conversation, and: “We are sorry for the inconvenience caused to you, I need your help in finding out root cause of this issue so we can eliminate it once in for all and work towards getting...” @Telstra needs *more* help from me before they can start!
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Georgia Trainor
(@G_ctrain) reported
@AdeleOffley @Glenn_SoilAgro @Telstra Yes, it is getting worse. I travel a lot for work in regional WA and have noticed its getting worse over the last few years. Have noticed a faster decline in the last 6 months. I also can't get a signal anywhere near my house which makes working from home quite difficult! (1/2)
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Hayden Hollis
(@Haydenhollis88) reported
@AdeleOffley @Telstra It’s terrible. Hard to complete our work in the field!!
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Johnny
(@JohnnyLydon) reported
And by the way NBNCo don’t bother reaching out. I use a nom de plume. Telstra has thrown you under the bus and refuses to cop any of the blame for the horrid nbn performance
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Dimity Smith
(@smithdimity) reported
@AdeleOffley @Telstra Absolutely agree! The service - and reception are getting worse!
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Peggy Sanders
(@peggymel2001) reported
@Elpinksto @Julie56T I’m getting a radio. ABC emergency channel is needed more than ever. The bloody internet, mobile network in Aust is useless and dangerous by its uselessness in these crises. 000 forget it - operated out of India courtesy of Telstra. Privatisation has proved dangerous. #thedrum
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Aidan Dolphin
(@Dolph2_83) reported
@AdeleOffley @Telstra Definatly worse. Need to go back to home phones. Why can't they tap into the same frequency as gps systems on machinery get signal everywhere then
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Mark A Gregory
(@_markagregory) reported
@Telstra please Shannon, as a Telco person, I have done this, and my test equipment confirms there is an ongoing problem. Get a manager to call me. I want an official reason. #auspol @telstra
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Georgia Trainor
(@G_ctrain) reported
@AdeleOffley @Glenn_SoilAgro @Telstra My local community (Clackline/Mokine) have worked to get a list of signatures to complain to the ombudsman as Telstra is not willing to do anything to fix the issue. I dont know if it will help but it's a start. It's particularly concerning in bushfire season.
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yarramundafarmer
(@yarramundafarm1) reported
@AdeleOffley @Telstra Yep 1.4 klm’s farm office is from tower and phone and internet service has gotten worse in the last few months
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Nick Eckermann
(@Eckfarming) reported
@AdeleOffley @Telstra Yes feel it is getting worse but even worse is the keep denying that it is and expect rural customers to keep investing in systems to just get service ie antennas and boosters.
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C. Aleph
(@whisperfist) reported
>100min into today’s conversation, and: “We are sorry for the inconvenience caused to you, I need your help in finding out root cause of this issue so we can eliminate it once in for all and work towards getting a resolution.” @Telstra needs *more* help from before they can start
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Rod Gribble
(@GribbleRC) reported
@AdeleOffley @Telstra No question ...... it's much worse. It's expensive & crap service to boot!
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Rob Scriva
(@rovingrob) reported
@Optus @Aussie_BB how do I complain about coverage at my house which is within 3kms of the adelaide CBD not regional Australia. It’s just outrageously poor. Do I need to churn to a Telstra to fix it? It’s complete crap.
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Abi
(@Abi12544857) reported
Hi , why is it so hard to port a no. from Belong to Telstra , it’s been 6 hrs without calls or texts. Telstra App Support desk is the worst support team I have spoken to for technical help @Telstra @Telstra_news