Telstra Outage Report
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (8%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Perth |
||
| Perth |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Connell
(@Connellartist) reported
@TelstraBcast @Telstra_news @TelstraEnt Telstra possibly the worst app / website all I want is to know how to access an esim. 5 hours 4 big chats 8 searches 1 phone call later still no information. Telstra Please Employ some 8 year olds you need some brains on the job.
-
Deb
(@technecologist) reported
The irony of being locked out of our @Telstra account because the Telstra network failed to send the SMS verification in time. Even with the $700 mobile phone booster, also Telstra equipment 😡
-
♀️ 🌸 OldCynicalSad 🌸 ♀️
(@OldCynicalSad) reported
@Telstra Thanks for offering to help. But I'll make the phone call, it needs a phone call.
-
🇺🇦🐨🐝🐀🦉💉Jacqstoposition💜
(@Jacquel56721788) reported
@Telstra your app sucks and now you’ve made it impossible to pay online through the browser. DO BETTER!
-
♀️ 🌸 OldCynicalSad 🌸 ♀️
(@OldCynicalSad) reported
@Telstra They'll just come back with the same old story. "The speeds are good enough & acceptable to Telstra". This is what I was told last time, in August. Back then I hadn't realise the pings were so bad. OK, can I DM you location and last case number?
-
Dr Donna McRae
(@donnalmcr) reported
@Telstra Thanks Jo, It’s working. That was all I needed to know. To be refused no help like that was inexcusable. You have been great and I’m no longer stressed about it. Have a good Christmas
-
jaemes skinner
(@SkinnerJaemes) reported
@Telstra 50821846 Hi Febey, I’m a long time Telstra customer as you’ll see (15 years+). I have a 10 day old baby and for good photos my parter and I decided to upgrade phones. I have had the absolute worst experience with Telstra, Vodafone sorted her out in 1 hour. Have a look at my case!
-
Josh Rowe
(@joshrowe) reported
@zoppla @AppleMusic @Tesla I don’t pay for the premium subscription, so tether my Telstra 4G phone. That’s lightning fast and works a treat for Apple Music streaming.
-
♀️ 🌸 OldCynicalSad 🌸 ♀️
(@OldCynicalSad) reported
@Telstra Thanks Tori. No point in wasting your time. Talked to Telstra before about this, but they don't give a shite. It's disgusting. "Speeds" look okay, but Ping is a big FAIL. Afternoons onward ping is often 90ms+, 120ms, even 600ms & 700ms. Once I got 1200ms...!!! Telstra don't care.
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra looks like Telstra has given contracts to some cheap offshore companies to save money without any trainning or supervision. These companies has right to treat customers as they want. No accelerations. Then why Telstra is charging its customers a fortune?
-
Lulu💧💖🐨 🎄
(@lulu_lulu2020) reported
@Telstra Stupid tweet
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra looks like another cheap customer care staff with no experience with customers grievance. When you ask to accelerate the issue, they just either close the case or stop responding you.
-
luigiravoli
(@luigiravoli) reported
@Telstra Stop lying...it does not work. it is not intermittent. you have not once informed customers of the issue...have you heard of customer relations???????????????????????????????????
-
Anthony
(@anthonydyalan) reported
Hello @Telstra are there any NBN outages in 2119? Our connection has been down since 1:30pm.
-
Beck Wolfe
(@becksta11) reported
@Telstra wtf is up with the phone service at the moment? It’s not normally great around here but at the moment it is absolutely **** house
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra @Telstra can you do any worst?
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra Nope Tori, no more DM. Let us talk here. Let everyone see what kind of support Telstra is providing to its customers
-
Dr Donna McRae
(@donnalmcr) reported
@Telstra Why can’t I just buy prepaid? And no one told me about becoming a customer? Do I need to be one to operate this device? I don’t really want to pay an extra fee to unlock.
-
Kath
(@spottyb) reported
@Telstra Is there an estimated time for this to be resolved? It’s been down since 11am
-
Tobias Oertel
(@ninja_toertel) reported
@KDHabibi 6/ Telstra is a state-owned telecommunications company based in Australia that is known for its reliable network and good customer service.
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra Tori for over a month @Telstra Is making fool of me. No service, no support, no grievance process. Sick of Telstra mate. Why do not you connect me with your manager?
-
Alex Thomas
(@AlexTho91319114) reported
Bigpond email server outage continues today. Over a month, and the nations premier communications service provider has not been able to resolve. Absolute disgrace @Telstra . Please sort this out; it is impacting many small businesses that depend on this damn email address!
-
Betty spaghetti
(@BettyBuilds) reported
@Telstra be nice to use the home internet today, but its nbn and there was a little drizzle of rain, so naturally the internet doesn't work. Great stuff telstra nbn 10/10 for uselessness
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra We should be paying same NBN/mobile connection fee as the country of customer support. Why are we getting charged for Australian services?
-
Kath
(@spottyb) reported
@Telstra any idea when nbn service will restored to 2224. No time or date on your outage page. 4g backup is useless as we barely get 1 bar of mobile coverage
-
Christine Lee
(@thesooyunlee) reported
@Telstra i ported my number in from @Optus, on day 3, SMS stopped working. On day 20, cant receive calls. When are you going to fix my issue? And what’s next? No data? 49944706
-
Nitin Gupta
(@NitinGu67644653) reported
@Telstra why do you ask customers for their phone number, DOB and home address? Where is transparancy? As a customer I never allowed @Telstra to take my information (PII)offshore. "An" never provided her first name. What will i do with the DiD? Only an inexperinced/cheap team can do this.
-
Samuel Goodwin
(@SamuelG78948939) reported
@profholden @DavidJSmith3567 @smh Yeah the privatisation of Telstra led to such great outcomes for internet service in Australia... It totally wasn't a total failure of policy that led to a decade of stagnant private network monopoly that the Gov had to spend tens of Bil$ "fixing" with a fibre public monopoly.
-
P1nchOfSalt
(@P1nch0fS41t) reported
man I hate Telstra it’s doing this **** again
-
Dr Donna McRae
(@donnalmcr) reported
@Telstra I was told by your customer service when I was enquiring that I didn’t have to be with Telstra - I could just buy it and it would be ready to go - like a stand alone product.