Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Geraldton, Sydney, Launceston, Melbourne, Stirling, Brisbane, Perth, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Phone | |
| Geraldton |
Phone | |
| Sydney |
Internet | |
| Launceston |
Phone | |
| Adelaide |
||
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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JeannieMariePaterson
(@JMPaters) reported
@Telstra I am afraid I have had eight months of problems, had our home phone cut off and we are going to a different provider.
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Billy Curry
(@billycurry) reported
@Telstra We are the lucky ones (with Amaysim (Optus) who have access to a working network. Took five hours to DL a 40MB VLC Player app yesterday.
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LittleBlueWren
(@charmie13) reported
@Cammos78 Ours was good out here until @Telstra "upgrade" then it went to **** & it's ongoing. No signal for a simple phone call which isn't ideal in country Australia. They tell us they've identified the problem & it was to be fixed in a few days.......reckon hell may freeze over first.
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Billy Curry
(@billycurry) reported
@Telstra Do you have an approximate, estimate estimated time of completion? Everyone up here has now jumped on the Optus network which is working but now overloaded.
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Bill Francis
(@Bill41783739) reported
@JustJenKing @woolworths @Telstra What's wrong with Woolworths? Get some I'd, give then some groceries on credit. Even get OK to pay later. Anyway, where's Morrison? Joyce? Frydenberg? Oh. Doing photoshoots about how Shane Warne encouraged them when they were feeling down.
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David Cao
(@DavidCaoEV) reported
Just spent 1.5hrs on 2 calls to Telstra. They said it’s NBNCo’s responsibility as it’s the infrastructure. I’ve lodged a damage report and will follow up tomorrow.
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jane hansen
(@janehansen2000) reported
So @Telstra SEQld flooded, northern NSW did too but no internet or phone in Northern NSW for 5 days..why so long? No explanation and driving to QLD to use my phone and internet is terrible! ETA pls
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Tamsin Yeld 🏳️🌈🎶♿
(@yeld_tamsin) reported
@Telstra Nimbin, Blue ****, Lilian Rock, Cawongla and more - no internet or home phone - and we're not flood-affected! 3G amazingly works. Dont you have an emergency mobile station you can deploy? Rather than brushing ppl off with vague replies, a transparent answer wd be welcomed!
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VaxholeKate 😷 💉💉💉
(@AstraKate) reported
On Sunday 8th February 2009, I was called to help at the local bushfire relief Centre. Within a couple of hours, Centrelink staff were on the scene handing out cash to bushfire affected people. Telstra and Optus were there on the spot handing out mobile phones...
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BirdieCarrington
(@BirdieCaringtn) reported
@GuardianAus Why am I hearing that Telstra services are still down in northern rivers but Optus is working?
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Jenny Sinclair
(@jenny_sinclair) reported
@JustJenKing @woolworths @Telstra seriously, they haven't tweeted for six days. has anyone checked on them? I could do a better job monitoring that account while still holding down my other two jobs.
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jane hansen
(@janehansen2000) reported
@davey0511 @Telstra Also, they have mobile units they roll on when their bandwidth can’t cope. They advertise this at holiday time in Northern NSW.. not that it addresses the problem ever. They also charge a huge premium to regional users because everyone knows Optus and vodaphone don’t cover
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BirdieCarrington
(@BirdieCaringtn) reported
@JustJenKing @woolworths @Telstra So Telstra’s down and Optus isn’t?
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Ashley Russell, Marquis d’ Russell
(@Ashrides) reported
@JustJenKing @woolworths @Telstra Yes think of those poor Woolworths share holders ...please somebody help them !
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T to the D
(@tyronedavies109) reported
@Telstra help me
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Billy Curry
(@billycurry) reported
@Telstra Apparently the network is up.
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TheBartonManor
(@TheBartonManor) reported
@Telstra I know that you're currently inundated with fixes, but, there is a mobile tower not responding somewhere in 4101,yet outages page says none. it's impossible to lodge support request. can this at least be reported so we can stop 1st lv support rituals w' our phone & sim?
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NMobili
(@n_mobili) reported
@JustJenKing @woolworths @Telstra Why not just use waivers? The government could easily help fill the gap in the emergency. They seemed to have endless funds for Covid.
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i dont know anymore 🤷♀️🤯😤
(@spiri_mili) reported
@JustJenKing @woolworths @Telstra Cannot believe how bad it’s going. They wanted a cashless society. So how do these people get cash to pay for basic needs in a disaster. What the actual Fark!!!!
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🇦🇺TimBuckTwo HODL
(@TimBuckTwoHodl) reported
@JustJenKing @woolworths @Telstra I know it dont help now. But this is why everyone should have an emergency food supply. 3 months is good. It will help you or those you know that have lost everything. Start running a large pantry today. A weeks food. Then double it. And again. And again. Once more. 4months food
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Richard Till
(@twfx) reported
@Telstra Yes we need a solution - we have intermittent internet normally it doesn’t work after 9am
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NowJürgennaBelieveUs
(@Red_07) reported
@TwitterAU That's if you have internet/mobile coverage. Last night we had heavy rain on the NSW south coast with a blackout. Telstra internet out, Vodafone mobile out. Telstra mobile just about worked.
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Grant Paterson
(@EaglesPete) reported
@Telstra Thanks for checking i contacted support they apparently reset something but it still says i dont have a valid plan.
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Kristina Pace
(@Grandmakrs) reported
@JustJenKing @woolworths @Telstra All the ATMs are down
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Stu Fuller
(@stufuller27) reported
@JustJenKing @woolworths @Telstra Or WW could just take down their name and address and accept payment at a later date?
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Terry OFee
(@terrymarc) reported
@JustJenKing @woolworths @Telstra What’s this got to do with Telstra ? It looks like a bank problem
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Kristina Pace
(@Grandmakrs) reported
@JustJenKing @woolworths @Telstra Can’t Woolworths run a credit system as an interim solution
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GS
(@GS02787498) reported
@aurelius167 @ronInBendigo Yeah and watch your company go down the toilet, even Telstra are bringing their call centres back home and they will still be wfh. Trying to revive a dying office culture is a fruitless exercice, lets not kid ourselves you dont need your staff back more than 1-2 times a week.
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Paul Keato
(@KeatoPaul) reported
@JustJenKing @woolworths @Telstra Who says it's a Telstra Issue? It's more than likely an NBN issue as Telstra isn't the cable owner.
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Ty
(@KeenanTy01) reported
Currently getting paid to contact Telstra. I would rather die why is their customer service HORRIBLE