Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Canberra, Brisbane, Sydney, Melbourne, Maleny, Perth, Nowra, Adelaide, Bunbury, Gold Coast, Wasleys, Townsville, Geelong, Arumpo, and Gympie.

City	Problem Type	Report Time
Canberra	Internet	5 hours ago
Brisbane	Phone	9 hours ago
Sydney	Phone	15 hours ago
Brisbane	Internet	1 day ago
Melbourne	Internet	1 day ago
Maleny	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FREESPEECH101 (@FREESPEECH1017) reported 4 minutes ago

  Starlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia

• 
  Krutopimages (@JOHNKRUTOP) reported 5 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  Rohanc (@rohancct) reported 7 minutes ago

  Forget the Telstra outage, there should be a senate investigation into AFL Tables being down for hours.

• 
  Michael (@MSVLKnight) reported 12 minutes ago

  @LisaLemon09 I worked for Telstra for a long time and in my experience nearly every major issue was caused by updates being tested in a lab with 10 services and then getting rolled out to 20,000 plus subscribers. It was nearly always inadequate testing.

• 
  Brett Cousins (@BrettWCousins) reported 13 minutes ago

  @Telstra Thanks for following up . I’m surprised this is news to Telstra. It’s well-known that Telstra just doesn’t just service Elwood. Most cafes offer wifi because everyone knows how poor telstra is. Been that way for a decade.

• 
  Lucy the Red (@LucytheRed1) reported 14 minutes ago

  @DHughesy You clearly don’t realize the Future Fund was: 1) primarily seeded by the sale of Telstra 2) Set up to fund existing government liabilities I’ll dumb it down for you. The Howard government sold our assets to fund existing liabilities. Embarrassed for you (again)

• 
  Mr.MojoRisn (@Totally4yeah) reported 16 minutes ago

  @DHughesy Aaron’s post is pure projection dressed up as wit. Dave Hughes—a comedian—got some Future Fund details wrong in a short clip (confusing it with debt, implying it was spent on GFC stimulus). Aaron then spent weeks delivering multi-thousand-word “corrections,” only to pivot, when Dave pointed out the Fund’s growth came almost entirely from Howard/Costello’s $60-64 billion seed (no further public contributions to the core fund after early Rudd), into the classic Labor-adjacent playbook: invent a payday conspiracy and declare victory. Facts Aaron keeps soft-pedalling: •The Future Fund was created by the Coalition with surplus cash and Telstra proceeds precisely to cover unfunded public-sector super liabilities that sit outside headline net debt. Its growth to ~$270-330 billion (including other managed vehicles) is investment returns, not ongoing Labor largesse. •Net debt added since 2007: Rudd/Gillard ~$190 bn, Coalition governments ~$366 bn (much of it pre-COVID), Albanese so far ~$75 bn. Absolute numbers do not support the “Labor alone ruined everything” narrative, but neither do they support Aaron’s selective framing that treats Coalition debt as somehow less real. •Australia’s GFC stimulus was borrowed, not raided from the Fund, and helped avoid recession—true—but that doesn’t erase the subsequent spending trajectory under both sides. Aaron boasts of criticising Labor on social-media bans, Comcars, Anika Wells, etc., yet his energy is overwhelmingly reserved for policing anyone who questions the post-2007 debt/spending record or the Albanese government’s performance. When those corrections land, the immediate response is “you must be paid by Labor/taxpayer.” That’s not analysis; it’s the standard deflection of someone whose default is to treat fiscal criticism of Labor as illegitimate. Kerry Packer’s line worked because Bond overpaid then collapsed. Here, the only collapse is the repeated refusal to concede that a comedian’s imperfect summary of economic history does not require a full-time unpaid opposition research unit. Knowing things is indeed useful. So is noticing when the fact-checker’s intensity and ad-hominem default look a lot more like advocacy than neutral accounting.

• 
  Violence is a construct (@wokeupviolent) reported 17 minutes ago

  [DOW JONES NEWSWIRES] Telstra Says Outage Caused by Lack of Focus on Network Timing — Update @Focustheband

• 
  Colin Richardson (@RichoColin) reported 19 minutes ago

  @DHughesy @aaronsmith Saying "governments waste money" is easy, but the real problem is every government since has refused to raise revenue to match spending. Howard-Costello rode a mining boom and sold Telstra; they didn't solve the structural problems.

• 
  Paul Morris (@thefireman08) reported 19 minutes ago

  @craigspeculator @Foxtel Telstra aren’t much better. My mum had a mobile plan with them and hardly used. Something they could see from the monthly bills. In care because of dementia they insisted she would have to ring to cancel the plan.

• 
  SonicHacki (ConcordeHacki) (@SonicHacki) reported 19 minutes ago

  @TennyUnderscore Damn based Telstra

• 
  bitterboy (@twistedandbitte) reported 24 minutes ago

  @Telstra What a bloody disgrace you are Telstra. Heard back from the person the complaint went to. Their response was instead of discussing the issue bluntly told us that given they have called us the case is now closed. Never discussed anything refused to discuss anything.

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 26 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  Ivor B (@IvorB6) reported 27 minutes ago

  @danderfield 3/ one of the players who showed leadership following the Wayne Carey incident. Left his footy boots in the middle of Telstra Dome following Norths EF loss in 2005, notifying his retirement from the game.

• 
  Steven Fogg (@Stevefogg) reported 30 minutes ago

  @Lyall_Mercer @Telstra I left them and went to @Aussie_BB they've been good and all local australian support

• 
  ChinoAleman (@chinoalemano) reported 34 minutes ago

  JUST IN: $SHAZ just hired the executive who ran Telstra Enterprise as its new COO. David Burns: 35+ years across Telstra and IBM, most recently leading Telstra's entire Australian B2B and international portfolio. His mandate, per the release: own the journey "from customer order to live operational capacity". Co-founder Andrew Leece moves to a dedicated Strategic Partnerships role, founder-level care for the biggest relationships. Read the pattern, not just the hire: new CFO in July. New Chief Legal Officer in July. Now a heavyweight COO in August. Fourth senior addition in five weeks. A company with $8.8B in contracts and 212MW to deliver isn't hiring to SELL anymore. It's hiring to DELIVER. The bottleneck moved, and management is staffing the bottleneck. The honest line: executive hires are capacity, not revenue. The proof stays where it always was: deployments accepted, escrows released, rent flowing. But you don't poach the Telstra Enterprise boss to run a small book. I'm long $SHAZ. NFA. DYOR.

• 
  John Merchant (@_JohnMerchant) reported 34 minutes ago

  @central01000011 Depends on the network, Telstra and Optus are great. But I have no idea about Vodafone.

• 
  Senator Sarah Henderson (@SenSHenderson) reported 38 minutes ago

  Anika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough.  The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure.  That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards.  There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached.  Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’, as the minister stated today, is like hitting the telcos with a piece of wet lettuce.  The minister’s silence on the need for a tougher regulatory framework is deafening.

• 
  Dane Trethowan (@grtdane) reported 42 minutes ago

  @ellensandell Poor demented greens, Telstra, Optus etc have had Data Centers around the place for years.

• 
  Mark Moran (@72mcm) reported 42 minutes ago

  @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

• 
  Meg Coffey (@TexanMeg) reported 46 minutes ago

  Hey @Telstra I still have no service. Any chance of a human, anywhere, that might be willing to help your paying customer?! Stop the chat bots. Employ humans.

• 
  elyce-jade (@elycejade) reported 47 minutes ago

  @Telstra Fix your goddamn mf ****

• 
  Tom English (@thmsenglsh) reported 47 minutes ago

  (2 cont:) and this would fluctuate WILDLY based on the day to day. If Telstra has an outage, people won't be nominating them to receive any govt money anytime soon 3) or govt would have to guess who to go to for contracts

• 
  daisymay4263 🌼🌼🌼 (@daisymay4263) reported 48 minutes ago

  Seems perfectly legit, reward people for failures …. 🙄 Telstra has paid its chief executive, Vicki Brady, $6.8m for the year ending in June, after docking 20% of her bonus in response to the network’s nationwide outage in July. The company reported financial results on Thursday. Its board met on Monday and decided to cut Brady’s bonus by $607,000 – but she still took home a $700,000 pay rise as she was awarded a total of $6.1m the year before.

• 
  Spiro Arkoudis (@SpiroArkoudis) reported 53 minutes ago

  @_maxantonov I used my Pixel to tether my 5G internet to my Mac and that finally loaded up LinkedIn on my browser but it's still flakey...I'm reading Azure Telstra issues in the mix

• 
  Jilly (@MssJilly) reported 53 minutes ago

  @SistaRuthDOPD They use the Telstra platform. Never heard of it doing that, but calls are answered based on the key words you use when it asks you what you’re calling about. Also offers ‘place in queue’, calling you back when your phone no reaches #1 in the queue, which is really worth doing.

• 
  GayCarBoys (@GayCarBoys) reported 54 minutes ago

  @ShiannonC did i ever tell you about the time in telstra i got asked if i would have any problem working for a woman boss? that hateful place was rotten to the core

• 
  Jack Ryan (@JackRya41531458) reported 58 minutes ago

  @Telstra The issue is they keep calling on different numbers and its like playing wack a mole.

• 
  Brent Hodgson (@BrentHodgson) reported 60 minutes ago

  @deborahbrian @aaronsmith @DHughesy Nor did the surpluses. Three-quarters of the $96 billion paid down under Howard (~$71.8bn) came from one-time public asset selloffs - including Telstra, Commonwealth Bank, DASFLEET, defence assets, Brisbane Airport, Melbourne Airport, Perth Airport, National Rail, Adelaide Airport, Darwin and Alice Springs Airports, Canberra Airport, Hobart Airport, the Australian Industry Development Corporation, Broadcast Australia (transmission towers)... A lot of those assets were sold at knock-down prices too - e.g. Broadcast Australia was sold at $650m, then the buyer sold it for twice that shortly after.

• 
  Jaraparilla 🇾🇪 🇵🇸 🇱🇧 (@jaraparilla) reported 60 minutes ago

  @IRanalyst I am 61 years old and I worked for a lot of big business corporations including IBM, British Telecom and Telstra. The ethos was always the same. No concern for morality, total focus on shareholder gains. Why I never became a manager.