Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 13: Problems at Telstra
Telstra is having issues since 08:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (9%)
-
E-mail (5%)
-
TV (3%)
-
Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Joe
(@joe_kelly) reported
@Rangers_9293 @VinceRugari I was going to bring my 12yo Aussie grandson with me from Perth and didnt buy the tickets (on telstra) today as I saw there was minimal segregation and even more common ground which is potential massive catalyst for trouble.
-
The Duffster
(@DuffmanGay) reported
@DevGreg3 @JulianHillMP Awful isn't it. How about disconnecting Foxtel? I promise you that you will never miss it and never look back. With that money you can get lovely streaming services instead and not be supporting Murdoch/Telstra.
-
Lee de Byl
(@unmarkedplace) reported
@Telstra No, it seems the phone manufacturer is blaming Telstra, and Telstra is blaming the phone manufacturer. Conveniently, the easiest resolution seems to be buying a phone directly from Telstra.
-
Andrew Glyntzos
(@andrewglyntzos) reported
Is it true that (while I have existing services) that I have to go into a @Telstra store to confirm a credit check with a new mobile broadband service? I have submitted both license and Medicare ID and I still have to go in store? I can’t believe it. It’s 2022
-
Stephen Dean
(@stephendean) reported
@Telstra Our NBN has been operating at half the normal download. We have 100 down but last couple of weeks only getting 50. I was hoping it was temporary. So not happy we are not getting the service we pay for.
-
John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
In spite of not providing a service, @Telstra sure as hell never miss a bill. Is there no end to the agony of #Telco in #Australia. @AussieBroadband @acmadotgov
-
Pirjo Kohonen
(@0512soumi) reported
@Telstra Hi Sheree, thanks for your msge. This is already a second complaint, the phone struggles to function as time goes by. North Sydney Telstra made 1st complaint on my behalf when I first got the wrong phone. They were shocked but managed fix it.
-
MAHESH SACHDEV
(@sachdev_mahesh) reported
@Telstra @Telstra it's been pain for me since I ordered something from the Telstra day sale period (Feb 9, 2022), no updates on my order since then, no emails, no sms.. No shame to get in touch with customer and get this moving. You expect the customer to do all follow ups
-
Graham Lauren
(@cloudcitizen) reported
SMALL BUSINESSES, YOU CAN’T AFFORD TO BECOME #Telstra VICTIMS. @Telstra @andy_penn I simply have to wonder just how many complaints about its SMS lies I have to make before someone sufficiently senior at the inept #Telstra just picks up a phone to address my problem.
-
Michele Ann
(@confused1960) reported
@Telstra OMG!! On phone to Telstra, person has no idea how to help. Last person said it's area but he doesn't comprehend the simple issue. Now attempting to contact a 3rd area. I need a plan for landline I have a number for. On hold again. This is time wasting. Still on hold....
-
kerry
(@kerrydeclerck) reported
@Glen_Porter @Telstra This is crap ,Telstra not happy!
-
CE Rxstyy
(@RxstyyAU) reported
@kidkloudi @Telstra 500 a month for internet? WTF?????
-
Natan Lima 🇦🇺
(@natandabala) reported
@Telstra just changed my phone provider to you guys to find out that god knows why i cant connect to @wildrift servers using my phone data. I’ld like to understand why and as i could see this problem persists for months already full of complains. Do i have to change my provider?
-
Pirjo Kohonen
(@0512soumi) reported
@Telstra No, the first complaint was resolved but I had no idea what was to come, a totally frozen or flashing phone, couldn’t press any buttons etc I am just so happy that I got my phone working, I continue to delete videos, photos and apps. I can delete my angry tweet
-
Scott Donnelly
(@SkotiD75) reported
@demicker @jhnmcgnly @hamishcarton Telstra customer presale. Rest of the tickets are on sale Friday
-
Penelope
(@ThePepperCherry) reported
@Telstra before you moved me on to this upfront direct debit BS plan I never had issues with my bills or payments and now I am being overcharged every month! The previous system worked fine for me and forcing onto direct debit is just insulting.
-
John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.
-
Pirjo Kohonen
(@0512soumi) reported
@Telstra Hi Quinn, thanks for your concern. I have already lodged a complaint. I am normally a happy Telstra customer, this is a one-off case. I managed to turn my phone on by pressing the power button even the screen flashed back to a spinning wheel again and again
-
John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.
-
Mark A Gregory
(@_markagregory) reported
@iTnews_au Hey @Optus, isn't the solution to bundle OTT? This way you can charge more and consumers get a discount on the OTT. Build the relationships and offer more than the bare bone accounts available. Also, this approach might help to move away from data charges #auspol @telstra
-
Lee de Byl
(@unmarkedplace) reported
@Telstra … to make voice calls on a foreign network unless they’re running the exact right software. This is particularly problematic for MVNOs. Turning off 3G and moving to data-only 4G with IP based telephony over-the-top (OTT) may be a big mistake.
-
Chris Mitchell
(@the_other_Chris) reported
Every interaction with @Telstra reminds me why I got away from them years ago and will never stop telling others to go elsewhere. Incompetence doesn't even begin to describe the company.
-
John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
When dealing with @Telstra, at either the commercial or consumer level, it's wise to remember their customer service ethos: You get what you get and you don't get upset.
-
Jessica
(@jessandrobert) reported
@Telstra @ScottMorrisonMP maybe don't leave an entire farming community in limbo with no reception for 12+ hours and have the call centre based in India where they can't help us #auspol
-
Ethan
(@EthanTarr) reported
Trying to get @Telstra Velocity and have now been on hold for 70 minutes. Not a great start for a new customer.
-
Ryan Adamson
(@radamson15) reported
@Ticketek_AU Why can’t I buy tickets fam? Log into Telstra as a customer, log into ticketek and it won’t let me buy them
-
🏴☠️🖤Peaches V
(@PeachesV303) reported
@Telstra Reaching out means hours upon hours of waiting only to be hung up on by tech support who forget they cut all lines of communication VOIP off, when they say they're just going to quickly PUT ME ON HOLD while they reset something. They don't ring back. They don't fix the issue.
-
Lloyd Nurthen
(@MrLloydicus) reported
@Telstra Hi @Telstra we have this issue back again.
-
Lee de Byl
(@unmarkedplace) reported
@Telstra Thanks Michelle, unfortunately it still doesn’t work, but it seems to be a combination of handset software and opaque network implementation details that I’m not sure are solvable for a single end-user. Hopefully one day there will be a proper 3GP standard for LTE Voice.
-
Michele Ann
(@confused1960) reported
@Telstra OMG!! On phone to Telstra, person has no idea how to help. Last person said it's his area but doesn't comprehend simple issue. Now attempting to contact a 3rd area. I need a plan for landline I have a # for. On hold again. Telling me irrelevant info. On hold again...