Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (10%)
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E-mail (4%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Cleveland, Melbourne, Sydney, Adelaide, Brisbane, Maleny, Geelong, Hobart, Albany, Perth, Canberra, Wollongong, Mudgee, Parkes and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
Wi-fi | |
| Melbourne |
TV | |
| Sydney |
Phone | |
| Adelaide |
Phone | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Runey5
(@Runey5) reported
@Telstra it's a personal account, but doing anything about isn't worth the time fixing it as the upcoming changes will drop me from 30up all the way down to 17 up.
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Tim McMahon
(@_TimMcMahon) reported
@Telstra Yes. But what product does Telstra order from nbn when a customer orders the Premium Internet Plan? Is it the nbn 100/40 product? I understand there's a disclaimer about achieving up to 17 Mbps. Are you ordering slower 100/20 products from nbn and still calling it Premium?
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Zach - ザック
(@IrritatedZR) reported
Hey people, are any Aussies with Aussie Broadband? I want to know if they are any good as I really want to get better internet and finally my family are getting fed up with how **** Telstra is
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GBerty
(@GBerty4) reported
@Telstra please fix my 2.4ghz wifi band! I just want my wifi to work
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Grant Dalton #silversqueeze
(@Dalts365) reported
@Telstra Yeah you can pm me no problem
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Roger Gregg
(@rogerjgregg) reported
@HeatherSmithAU @Telstra I’ll see your 90 or so minutes, and I’ll raise you 210, courtesy of Vodafone. Telco customer service. Grrr
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SJP
(@SJPtweets) reported
@librarycoolblog @NoetheMatt Tell them that Telstra in Australia has made every single public pay phone free because they believe in supporting those people who may be in trouble and need help
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Robbie Migliore
(@RobbieMigliore) reported
Telstra messaging service. 3 days of pain to try and port a number. No one can help. Disgraceful, frustrating hideous service @Telstra
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Mark “Bannister-Safe” Newton
(@NewtonMark) reported
@phenidone @acccgovau No, it's not their role. But nor is this stupid lawsuit, which is so pointless that it gets me, a reliable Telstra critic, to take Telstra's side in an ACCC battle. Imagine that.
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Mark “Bannister-Safe” Newton
(@NewtonMark) reported
@phenidone @acccgovau Telstra will simply change its ads to say "up to" and offer services on a best-effort basis, and all the others will too. It'll make no practical difference to anything for consumers. How does that actually *help*? What harm is being ameliorated here?
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Deathadderxl
(@DeathAdderXL) reported
@x00Al13N Yeah but what service provider are you going with? Optus or telstra? I'm with optus and with my second jab i think ill get telstra, dual sim it
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Simon Job
(@simonjob) reported
@Telstra @_TimMcMahon Kunal - we have discussed privately, but be genuine. Telstra is choosing not to offer this plan; there is no issue with the technology. Telstra is choosing to downgrade its customers to 100/17 by no longer offering the 100/40 option.
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Brendan Couch
(@Couch1Brendan) reported
@Rory_Flanagan I hope they do get it it’s the best staduim in Australia so why not Telstra is **** anyway
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Tim McMahon
(@_TimMcMahon) reported
@Telstra Does Telstra put in an order with nbn for a 100/40 service when a customer orders a Premium Internet Plan?
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marinemicrobe17
(@marinemicrobe17) reported
If anyone knows why or can help with why all of my devices keep disconnecting from my wifi modem, it be greatly appreciated as @Telstra isn’t helping
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William
(@phenidone) reported
@NewtonMark @acccgovau Having 3 national ISPs fronting for nbnco I think is the real problem, and sure, this case won't fix that. But giving them cover for false & misleading advertising would only make the situation worse. You know how Telstra behaves when it knows it has impunity.
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4 million dead - get the jab!
(@oilsaintoils) reported
@miss_reys_mind It is a pain in the *** alright Optus is stupid at times But I stick with them because Telstra are bottom of the barrel - despite their superior signal in most country areas
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🕯Queen Zhalli 🕯✰♡*•˛❤ 🌹🐀
(@zhalli1) reported
Albo:My Does the PM support the vaccination incentives of cash payments of $200 to Telstra employees bonuses to Qantas customers? Wouldn't we get to reopen more quickly if he adopted Labor's plan of a $300 incentive payment for vaccinations PM says cash splash! #qt
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William
(@phenidone) reported
@NewtonMark @acccgovau The public good is that Telstra stops misleading customers. Even if there is no improvement to the NBN connection available to any particular customer. Note that in the case in TFA, the competition for NBN was provided by the 4G network... possibly Telstra's.
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VGL Motive
(@motivefnt) reported
@xifyyz @Telstra my internet is not working
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William
(@phenidone) reported
@NewtonMark @acccgovau Sure they can. Telstra can measure achieved line speed at install, inform the customer of the constraint and put them on a cheaper/slower plan. As opposed to currently just looking the other way, hoping and billing furiously.
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chareli
(@chareli) reported
@Telstra hey Telstra, why is the internet being extra lousy these few weeks? In the midst of LOCKDOWN?! Speed is not even up to average standards, let alone for the premium charges that I pay for month to month. Do explain or fix it.
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Mark “Bannister-Safe” Newton
(@NewtonMark) reported
@phenidone @acccgovau This isn't about Telstra, this is the entire industry. Nobody can accept NBNco's service assurances in good faith, because government policy is that they should lie. Why should Telstra, TPG and Optus have to pay fines for that? What public good does that serve?
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Tim McMahon
(@_TimMcMahon) reported
@Telstra Price increase is ok. But how can I keep the 100/40 service? It's being downgraded to 100/20 by Telstra.
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Matthew Moyle-Croft
(@moylecroft) reported
@bigjsl Same. FTTN was bad back in 2006 when Sol wanted it. Didn't Telstra crack the shits at some point and refuse to deliver more than 50/20 on FTTN?
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bec
(@omgbec) reported
@Telstra why do we have a outage that isn’t getting fixed until next Tuesday?
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Obey Aritally
(@ObeyAritally) reported
@KingBagin @Telstra I need help
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William
(@phenidone) reported
@NewtonMark @acccgovau If Telstra has backed itself into a corner that it must accept NBNco assurances on faith, that is at best commercial incompetence and negligence. ISPs will either need to negotiate a better deal (yes, hard with a monopolist but they could ask for ACCC help), or do validation.
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Tim McMahon
(@_TimMcMahon) reported
@Telstra If you login to @NBN_Australia's system, it will say whether a service is 100/40 or 100/20. That helps you know whether the incorrect product was ordered (e.g. 50/20) or whether a Premium Speed add-on has resulted in a 100/40 product being ordered.
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GG
(@GordonGhekoAus) reported
from
Moss Vale, State of New South Wales
@Telstra Just realised my iPhone XR doesn’t do 5G … I think. My bad