Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 03/23/2026 03:20

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (37%)

    Phone (37%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Loxton, Darwin, Penola, Perth, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong and Townsville.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Phone
AustraliaMelbourne Phone
AustraliaBrisbane Internet
AustraliaAdelaide Phone
AustraliaMelbourne Internet
AustraliaSydney Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • TravGee1980 Travis (@TravGee1980) reported from Canberra, Australian Capital Territory

    .@HankJongen @Telstra uses this technology. I have made 19 calls to them since August 2018 about reconnecting our work landline and cancelling #NBN They have a record of 3. This is not about improving customer service. It's about compliance & surveillance. #Auspol #Satanlink

  • 1966_lee 💧Leeroy 🐯🐯🐯💧🥚🥚 Dont be #scomotose (@1966_lee) reported from Ballarat North, State of Victoria

    @toecutter789 @Telstra Keep at them they are total smeggers when it comes to getting a fix.

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    @dilemski @Telstra @Optus Actually make that 5 days. It’s been five loooooong days waiting for resolution.

  • Sbarry86 Shaun (@Sbarry86) reported from Melbourne, State of Victoria

    @mpowney @Telstra Telstra also close of ombudsman complaints as dissatisfied. With out calling that customer. They are rude as

  • gassy_68 David Gascoigne (@gassy_68) reported from Brisbane, State of Queensland

    @Telstra Still not working!!

  • Cram3073 Craig Morgan (@Cram3073) reported from Melbourne, State of Victoria

    @Telstra this is getting ridiculous with the outage in my area #3073 now we are out until the 24th June because some contractor stuffed up and dug the wrong cable. This started the week you sent me a modem to use on the #nbn once it’s activated but not giving

  • travelphotos Travel Photos by Andrew (@travelphotos) reported from Charles Sturt University, State of New South Wales

    @YabaiKankei It’s got that character. Don’t worry about that. The problem is some companies have a “she’ll be right” attitude, which means half-arsing the important things. Looking at you @Telstra

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    @dilemski @Telstra Yeah I know. After 4 days it’s still not lit. I’m using my mobile as a hotspot. Thankfully @telstra are “working on it” *insert rage-filled sarcasm here*. I should have switched to @Optus instead of trusting Telstra to provide a decent service. I’m sure they’ll charge me for it

  • TheRealBozza1 Jake Bozinovski 🐝⚫️⚪️ (@TheRealBozza1) reported from Melbourne, State of Victoria

    @Nat_Edwards @AFLcomau Nat, also I like to mention if you're a Telstra customer and your out and about it's data free.

  • willdeasy Will Deasy (@willdeasy) reported from Sydney, State of New South Wales

    @MJFY @fictillius @Telstra @andy_penn Yup. They have network monitoring too. I tried doing one of the network reports for Green square station. Would have needed a day off work to do all the testing asked of me. It affects every person at green square and CBD.

  • travelphotos Travel Photos by Andrew (@travelphotos) reported from Charles Sturt University, State of New South Wales

    @Telstra Can you fix your basic internet services! It took overnight to download updates, which should have been done in just 10mins in any other country on any other (better) internet provider

  • JenArmstrongNSW Jen Armstrong (@JenArmstrongNSW) reported from Sydney, State of New South Wales

    Hey @Telstra it'd be awesome if you could send the tech promised a week ago to my kids after-school care pronto. Landline down and crap mobile reception means if there is an emergency they can't call for help. Grays Point Activity Centre #sendhelp #safety #CustomerService #FixIt

  • choppa901503 BRIAN STEVENSON (@choppa901503) reported from Brisbane, State of Queensland

    @Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

  • jasondrennan71 Jason Drennan (@jasondrennan71) reported from Central Coast, State of New South Wales

    @Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

  • yGrael Gav (@yGrael) reported from Westfield, State of Western Australia

    @deemadigan @TaodeHaas @Telstra @Telstra are the single worse company this country has produced. As far as I'm in they woud need to pay me,4 the rest of my days, to have an account with them again. For pain & suffering and time spent on fruitless calls to fix fk ups. 🖕#FuckYouTelstra🖕

  • superman2144 2144Superman (@superman2144) reported from Sydney, State of New South Wales

    **** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

  • fictillius Evan (@fictillius) reported from Sydney, State of New South Wales

    Hi @Telstra 4G in the Sydney CBD is broken again.

  • KoparaFallsKid 💧Robyn D💦 (@KoparaFallsKid) reported from Melbourne, State of Victoria

    @MeckeringBoy Can't get signal in Cabrini in Malvern unless you are with Telstra

  • lettermania luke halden (@lettermania) reported from Westfield, State of Western Australia

    @Telstra when it has been over a week that elderly customers can't get online or have a home phone #nbn but support tells them to do the same thing and expect different results #insanity

  • CampCounsellor Tony Hamlyn (@CampCounsellor) reported from Melbourne, State of Victoria

    Hey @BelongAU you made me wait 4days for a 2nd @telstra techguy! He came and went, made a wrong call re my cable issue without consulting me, and now I’m being told I have to wait even longer. IT’s BEEN OVER FOUR WEEKS!!! PLEASE get him back NOW or I’ll complain to @TIOAustralia

  • ferparra Nando 💪🇦🇺🇦🇷 (@ferparra) reported from Melbourne, State of Victoria

    @russkalz @Telstra @Microsoft Telstra’s strategy is trying to enter every single market on which they are terrible at.

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    We waited all day for @Telstra to call (like they said they would.....). But there was no phone call. C’mon guys - please get your act together and provide me with the service that I’m paying for. Kthanx.

  • willdeasy Will Deasy (@willdeasy) reported from Sydney, State of New South Wales

    .@Telstra had full 4G signal today at lunch time in Sydney CBD but 0 data (2 phones )

  • AUSFestivus Purveyor of the best dog content (@AUSFestivus) reported from Mont Colah, State of New South Wales

    @jasonjordan @ScottRhodie @deemadigan @Telstra 95/36 FTTC /w @Aussie_BB. NCD drops and resyncs about once a day currently which is mildly annoying. Currently getting the 100Mbit plan for the price of the 50 for six months. Also get a $50 credit for each customer that signs up by referral.

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    @Optus Thanks Jono. I freakin LOVE your network and have never once had an issue Optus and should not have signed a new bloody contract with Telstra...lesson learned.... 😓

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    @Telstra_news @TelstraEnt @Telstra are usually pretty quick to contact you when you don’t pay for their service...but they’re pretty bloody slow when their service sucks and you make multiple requests for assistance. Cmon, it’s 2019 and a week w/out internet shouldn’t happen

  • JohnnyLydon jk (@JohnnyLydon) reported from Melbourne, State of Victoria

    @vogrady2132 @RobbiePHannan @Bukumbooee @NickRossTech @delpjm @Kynes3 @Lellane @ABCmediawatch @Commsday @StevejCbr @jonaholmes48 Oh it’s great out in North Balwyn. Numerous addresses in our str have Telstra connections but don’t appear on NBN list. I got address added after a query at NBN booth in Doncaster. Then it disappeared, got it back but NBN site says no service till next May - next door has NBN!

  • Dannii_Taylor Dannii (@Dannii_Taylor) reported from Trafalgar, State of Victoria

    It’s taken 53minutes for a Telstra live chat representative to tell me that the fault is with my modem.... God I hope that’s the worst of it.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @knarfnamduh @deemadigan @Telstra And no service as well.....waited 47 days to connect to existing working installation, just moved recently waiting 14days, so far. Been paying for 100, getting 43 @ best, appears it's fttc @ best......good luck.....just love Telstra

  • AndyMaherDFA Andy Maher (@AndyMaherDFA) reported from Melbourne, State of Victoria

    In the pursuit of decency and fairness can I publicly thank Jeff from @Telstra for fixing our internet issues.