Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 22: Problems at Telstra
Telstra is having issues since 06:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Perth, Adelaide, Melbourne, Central Coast, Canberra, Hobart, Dublin, Ettalong, Quinns Rocks, Cleveland, Maleny, Geelong and Albany.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Perth |
||
| Perth |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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marsie
(@marsiefn) reported
is it telstra thats been **** recently?
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RugbyFan 🇦🇺
(@RugbyFanAU) reported
@Telstra Issue is @kayosports NOT my devices or connection. Another subscriber has provided a solution which seems to be working, @kayosports_help does squat all.
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NL qurel
(@qurelfps) reported
@anonzr I feel so bad for you telstra is genuinely so horrible it happens to me all the time
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LC 🐰🐝✌
(@ellecee07) reported
My 2nd visit to a SA office this week and both have been good experiences 👍 Now to deal with Telstra to cancel Mum's home phone. Apparently I have a 75min wait to see someone.....
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Ravichandran T
(@ravi172003) reported
@Telstra I need to speak to customer care people.
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𝔞
(@anonzr) reported
ANOTHER DUO CASH CUP WIN GONE DOWN THE ******* DRAIN CAUSE OF **** YOU TELSTRA U **** COUNTRY **** you @india @Telstra
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Eddy Thybulle
(@AEddy6087) reported
I think i'm stuck in the middle of a big old fight between the NBN and Telstra and I don't really want to be, it would be much better for me if they just resolved my issue instead of fighting with each other tbh.
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iFobbOz 💉💉🍻
(@iFobbOz) reported
@RuncibleH Bro - not even!!! The ineptitude that still exists in Auspost, CBA and Telstra is still at Monty Python levels. OS Companies with lower operating overheads and Customer focus are so much better. Eg ING Bank.
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Net Ninjas
(@net_ninjas) reported
@ShopifySupport We get the same issue on Telstra, Optus and other ISP's. This is a Shopify unfractured related issue, NGINX server or routing
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Erika Cronje-Joubert
(@ErikaJoubert1) reported
@Telstra It is proving painful to try and register that we are moving house and therefore, need to arrange Telstra access at new dwelling. Process is not working online, nor via telephone nor via the Chat function. Chose “Move house” option, but no joy. Please advise urgently.
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rachmonkey🙊📚🌏
(@rachmonkey1) reported
@longhairlout I can’t connect to the link atm🫤 **** Telstra (honestly, that’s ruling my online life currently) In Aus, “she’ll be right mate” contributes to complacency. Where ******** did our tall poppy syndrome go? Only to the blaks like Lidia Thorpe?
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Nonma Nemelek
(@nonmanemelek) reported
@telstra I transferred ownership of my personal mobile to my employer today. About 3 hours ago my personal SIM was cut off but the new SIM from my employer isn’t working. Have spoken to support through the App but no solution. Please help!!!
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Matty
(@MatthewkLove) reported
Hey @Telstra - Day 16 of having my new Samsung S23 Ultra and not being able to use it because of a completion order stuck in your system. Spent hours on the phone (on hold),email, in-store. Apparently a manager is set to call me back in 3-5 business days?? Help?!
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Nova
(@JFTNova) reported
@anonzr ******* @Telstra fix ur net
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Epsy
(@Epsyfn) reported
@anonzr Telstra doesn’t give a **** about how good they’re net is, they’re taking forever to fix the towers so a lot of people’s net is dogshit rn including mine
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STEVE FISCHER
(@STEVEFI14205588) reported
from
Adelaide, State of South Australia
@safm_adelaide Might want to say to Mark Soderstrom that having some tolerance, patience & understanding around mobile phone issues might be needed. Particularly when @Telstra pay to advertise on the show literally 10 minutes after his beef about customer service on air 😳 🙄
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Mellivora Capensis
(@aurumbtc) reported
@EthanBitcoin Banks are quasi-government utilities, and should have a Universal Service Obligation similar to Telstra
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Nova
(@JFTNova) reported
@Telstra my friend @anonzr needs u too fix his net, hes got fncs finals to win
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Ria 🍀 🌸
(@MrsBker) reported
Telstra, something major is going on with your systems because your website doesn't work at ALL
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Doug Mitchell
(@Doug_J_Mitchell) reported
@9NewsAUS @DamoNews It should never have been coporatised in the first place, like Telstra, Qantas, @CommBank etc etc. The only way to save it is support the fight for a stand alone post office bank. That'll give the big 4 banks some competition.
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Sarah Lorien
(@s_lorien_photo) reported
@Telstra "let us know what your enquiry is about and we'll put you through to someone who can help you". Lies. All Lies. So over companies making it so difficult to contact anyone you just want to give up.
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P035
(@P0354) reported
@Telstra Just got another scam message on the phone from “Mum”. Coming to me via the Telstra network. And this company says it’s protecting me from scams? Ah, no you’re not, you’re sending them to me.
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Jem_gc
(@Jem_ssbu) reported
@M4TCH_96 I think my version of hell would be a Sisyphus like torture but instead of rolling a boulder up a hill, I’d be trying to get through to Telstra customer support, but infinitely getting my issue referred to a different department.
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Ezra.
(@3zraAu) reported
@Telstra and what my internet still fcking sucks you fuking smart alec ****
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Drooling Drummer
(@5BNylonTip) reported
NBN went down last night. Stupid Telstra modem shuts down the entire home network with no NBN signal. I couldn’t turn my lights off! XD Glad I got them all on a kill switch. Gotta get a decent modem. Had a Nighthawk with my cable net. Doesn’t work on NBN network.
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Julie Tierney
(@sk248) reported
@Telstra You send me a one time code with Remember: Telstra will never call you to ask for your code. If you didn’t request this, do not provide it to anyone and call 132200.’ Message is confusing when Telstra ask me for it & then will not progress my Enquiry until I provide it.
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DASH
(@DASHGMR) reported
Over it. Ringing Telstra tomorrow. @Optus are pathetic. On the phone all day with no help.
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Ezra.
(@3zraAu) reported
@Telstra Your internet is so bad mums life running 200 ping when 1 person is updating a game pay $120 a month for this bs good stuff
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Barbara Cassidy
(@barbpar) reported
@Westpac I can see the problem. No one reads previous comments before posting. I have stated the outcome of the complaint - if Telstra sends an authorisation on behalf of a 3rd party, you accept it as an authorisation, when the customer has not authorised the 3rd party or opted in for it.
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Tiger Colin 🐯
(@tiger_hype) reported
@FoxyHardy @TheTigerArmyAFL Depending on your internet signal, it might be better on your phone. Also the AFL live site might have it if you are with Telstra