Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Bundaberg, Canberra, Rosalie Plains, Newcastle, Quirindi, Hobart, Townsville, Albury, Bunbury and Glengarry.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
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| Perth |
Internet | |
| Sydney |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Wild Goose
(@lwlulu350) reported
@RonniSalt @Telstra Couldn’t agree more. Absolutely shocking customer service.
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Terry Constanti
(@tezlefty) reported
@RonniSalt @Telstra Same experience many hours over 3 days just to get Telstra to understand a simple question. Moved to Aussie Broadband, small customer oriented company with excellent fast, human service. Brilliant . Sick of all the big inhuman companies.
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Grumpy Baker
(@GrumpyBaker2) reported
@RonniSalt @Telstra TPG has given excellent service to me & numerous friends. I son is a network engineer for a mining co & sings their praises. TPG may not be cheapest but customer service is A1
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Domimeow
(@Domimeow17) reported
Who is Telstra support and how do I high five them
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Squirrel🌏
(@SquizMakesNoise) reported
@bangroad @aussiewongm Around the same time I started working for the Trading Post, just in time for Telstra/Sensis to realise they had no idea how to run a classifieds paper with a crap attempt at a website bolted on and subsequently destroy an Australian icon. But hey thanks for the 457 visa lads...
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
@RonniSalt @Telstra Agreed. Customer service is ******* easy. ITS EASY. Yet Telstra make it almost one of the single most painful things a human being can endure. Worst of all, they do this deliberately.
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🔥💧🐨🌱💓🌍 MelissaD
(@D_Melissa2) reported
@RonniSalt @Telstra Oh yes, it’s like going down a rabbit hole 🕳- no logic or reason.
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rebecca hinchey
(@bechinchey) reported
@RonniSalt @Telstra Took at least 4 hrs of separate ph calls 2 get them 2 stop charging for a landline we never had. Threatening the Ombo worked. Lovely guy on the end of call coached me through it. ‘If I can’t help you, then what will you do. Then what?’ ‘Ombo?’ ‘I’ll put u through 2 my manager.’
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✨m a y✨
(@bluudhaven) reported
@LemonNinjaa @daiishou Yeah look big monopolies + a large surface area is the worst. If I lived in rural Australia, I’d be paying a lot more cuz you can only have Telstra out there. Shitty service otherwise
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Joy
(@joybeth1728) reported
@RonniSalt @Telstra Telstra has been a nightmare to deal with during the pandemic. It was bad enough before that but now nearly impossible.
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Head Like a Dropped Pie
(@LikeADroppedPie) reported
@RonniSalt @Telstra I remember having connectivity issues with Bigpond and, after being asked to do all the basic checks I had already done, I was told that the problem was I didn’t turn my modem off for at least 60 minutes every day to allow the circuits to ‘rest’. I changed providers that day.
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Agent Arioch [Umbra] ✨
(@the_LoungeFly) reported
@RonniSalt @Telstra They’re absolutely useless! I live in the inner city Sydney, I’ve told them multiple times that signal strength is poor at 1-2 bars yet they say nothing is wrong. Bandwidth hovers at 15mbps. My Vodafone iPhone at 4 bars draws 150mbps down, 20 up...useless fracks they are!
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Let's all save the Australian Koala
(@Learn15856480) reported
@RonniSalt @Telstra I rang Telstra five times to get my new phone/NBN service. Each time, after about 8 minutes, the call was ended by Telstra because there was no one available in their overseas call centres. Only got through to them by going to the local Telstra Shop.
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Chris Filer Jr
(@CRFv2) reported
@Mikey_R_B @Telstra_news After lodging a complaint with the TIO, I have received an email from @Telstra, we’ve managed to exceed our 200gb data limit. Odd considering we’ve not used their modem to work from home since mid-Jan...
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sugarglida
(@sugarglida) reported
@RonniSalt @Telstra Everybody with a complaint about Telstrs should ring John Howard
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Kent Park St.
(@thespecialbka) reported
@RonniSalt @MischelleCamill @Telstra I was vanquished by that beast last week. Fortunately I’ll be in a position to cancel the service I was arguing about in a couple of weeks. That will be fun.
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Allen
(@kenyumone) reported
@NesnotNessie @RonniSalt @Telstra Southern phone are just as bad
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John Edds
(@BodyCorpRescue) reported
@RonniSalt @25MMCC @Telstra I live in fear of having to call the revolving wheel at an offshore call centre where they are all so polite, but equally unable to solve your problem . Handed from one “colleague “ to another for one hour without result.🤔😢
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Mia Campbell
(@MiaCamp40513113) reported
@coaic @RonniSalt @Telstra Awful awful stuff
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Saul Eslake
(@SaulEslake) reported
@andy_penn Feel very let down by @Telstra, of whom I have been a loyal customer for over 40 years ... broadband connection went down at 5:45 pm this eve, have contacted them at least 5 times through their website and four times by phone, absolutely no response thru either channel
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Lisa Hayes
(@LisaHay92756018) reported
@RonniSalt @Telstra I once had a problem where Telstra added all these charges for gaming apps I never used onto my mthly phone bill. After 3 mths got the Telecommunications Ombudsman onto them and problem solved.
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Logicauditor
(@logicauditor) reported
@RonniSalt @MSMWatchdog2013 @Telstra How do you deal with them its almostbimpossible to contact them; when you do you get the run around and no solution.
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Lauraine knight
(@rainey_knight) reported
@NomessTess @RonniSalt @Telstra Yep thats why I ditched them too , they were rude and unhelpful, I switched to optus for phone and iiNet for internet , never had an issue with either.
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Robert Tunn
(@Robert6420) reported
@RonniSalt @Telstra Yes I agree I have given up on Telstra customer service How the CEO gets to be paid performance bonuses is a striking example of executive pay not remotely tied to realistic customer experience. A previous good company sinking into a pathetic marketing and service reputation.
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lannister
(@stoicbunny) reported
@SpotlightForYou @NoraListon1 @Telstra Never use Telstra for anything. Over priced rubbish. Go for a pre paid via Aldi or similar and reap the benefits.
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Danny Web
(@DannyWeb9) reported
@Telstra THE WORST company in Australia in caring about customer satisfaction , 'n lying to their clientele, is TELSTRA
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NotTheRealMe
(@nickduncs) reported
@mattnhodges @NBN_Australia @Aussie_BB Welcome to Australia. I don’t think there will ever be a time when tethering from a telstra mobile is not the fastest and most reliable network connection.
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Cynical one
(@cynical_111) reported
@Telstra No thanks. Your service is terrible. It takes an entire day to get a response on your app. I have been without internet for over a week. All i keep getting "message us on the app". The pandemic is not an excuse to abuse your customer base. That is why they are cancelling.
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Looking at the stars
(@GreetSj) reported
@SpotlightForYou @MifWhy @Telstra They say they are s premium service, but can't explain what is premium about their service. I asked they couldn't answer. After double bills and an ombudsman complaint later, I left. Saved lots of money and headaches.
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Nes, Wear a mask
(@NesnotNessie) reported
@RonniSalt @Telstra Mum spent months trying to get a modem from Telstra while they happily charged her for their non-service. She got her modem 3 months after going back to her old provider. They wouldn't let me advocate for her, even with her permission, she's 86. They are bastards