Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
||
| Melbourne |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Claude Walker
(@claudedwalker) reported
@christian_tym I hate bad reception. Switched to Telstra due to better reception but would pay $$$ for extra speed, coverage and reliability!
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Colin Wright
(@ColinTheMathmo) reported
@alanrew @Telstra That is correct. But if they have a system for reporting these issues, and that system doesn't work, is there not value in raising their awareness of that as well as getting the problem fixed?
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Matt 🔞
(@coburn64) reported
Hey @Telstra, you don't have any firewalls on your Business internet connections do you (as in, ISP not router level)? Trying to investigate a client software connection issue & they are getting a generic "Telstra is at fault" response, when I am 99% sure you're not.
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Paul Zauch
(@PaulZauch) reported
@MDKimagery @Paulbruning66 @CaroDiRusso Hang on - wasn’t Howard’s privatisation of Telstra responsible for Thommo’s outside edge? Or was that the underarm against the Kiwis? Either way, did you hear? The sandpaper in Capetown - bloody belonged to ScoMo!! #ThingsThatAreMorrisonsFault
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Barry K. Atkins Esq.
(@BBlurto) reported
@Telstra @OzHaras Still trying to convince people that worse service is better service.
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The_Pythia
(@TPythia) reported
@Telstra I don't need help thanks. I was just trying to help another Twitter user who was in the Codi badlands.
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Dan
(@Danza109) reported
@CDeLaFuentez Go into the AFL app, they’ve got the Kayo logo for the special. Click on that and then it’ll come up with your Telstra login, login to that and then even if you’re already a Kayo member click on signup and it should go from there!
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Burton
(@madebyburton) reported
@ColinTheMathmo @Telstra I understand the frustration. Yeah, they need to be aware of the situation. :) Is the controller of the IP address that is connected to your email hosting service contacting the service provider as well to unblock the IP address?
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🦈 milo/sharky 🍊🧃 | little spoon era
(@DEARESTMIL0) reported
@sleepysimping it's a mobile network?? omg does america not have telstra wait
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Toonie 🧸
(@mitsubaan) reported
@Telstra i bought a prepaid thing and my data wont work? I got the text saying that my recharge was successful but it certainly isnt working. Ive tried updating my phone, restarting my phone, restarting my network settings and it still wont happen
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NickCycles
(@nickorloff) reported
Had a "@telstra support, your internet will be cut off in 24 hours" and because I'm a little bored this morning I decided to play along. Pressed 1 to speak to someone. "Does anyone fall for this crap?" "Sure, stupid people like you" A bit more back and forth, then I hung up
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Christine Dalton
(@Ninjacmd) reported
@Telstra No did trouble shooting on Friday and technician said I need NBN tech to attend m6 home, appointment made for Monday 8am to 12pm. They turn up today
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Colin Wright
(@ColinTheMathmo) reported
@Telstra Thanks ... it's late here and I'll soon be going to bed, but I'll pick up replies in the morning. In anticipation I can, if it would help, put the entire bounce message, including headers, on a server and DM you the link.
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Christine Dalton
(@Ninjacmd) reported
@Telstra unhappy customer. No internet, Foxtel since Thursday- was expecting NBN technician Monday between 8am to 12pm. Technician calls today and says I am here, we are out. Now Telstra has closed my fault and says they cannot proceed. I need this fixed
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Terrible Tweeter
(@ramoi1980) reported
@Telstra your phone service is a disgrace. We have accidently cut through the copper cable providing phone line and internet. Your geniuses on the phone directed me to NBN then hung up. They're wrong. Telstra provide copper phone lines, not Nbn. Please contact me and fix this
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fantastikforce
(@fantastikforce) reported
@SydneyMetroIIWT Yes I noticed this last Monday. Reached out to Telstra about it and they said they were not aware of any issues. Glad to know it wasn't just me as I experienced this on both rides to and from work.
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Alan Rew
(@alanrew) reported
@ColinTheMathmo @Telstra Can't you just email them from a free email account e.g. Gmail, just to tell them about the problem? Problem reporting need not be from your own email server, surely?
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Andrew Kastoras
(@AndrewKastoras) reported
@an_leavy Oh no , I know the stress I’m under in my house when we have issues and can only imagine given what you do , cmon Telstra get this baby back on line
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iDrew
(@AussiemacJ) reported
@propinqua @WgarNews @Telstra When you get past the robot “Cody”, you’re “routed” to Mumbai or Manila & possibly weeks (or months) on end - before you’ll get a resolution, if at all !
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Maghook
(@MaghookGaming) reported
@Telstra hey I'm still waiting on a Boost refund from 2 weeks ago. Can you help? I've been back and forth with the Boost online chat 3 times now and they haven't been able to assist well enough.
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Jason Dunn
(@jasondunn) reported
@stevesi 10 years ago an Australian friend told me that Telstra was doing a “bulk plan” where you’d just buy 10GB of data for your mobile device, it never expired, you just used it until it was gone then you added more. I’d do that in a heartbeat, but US carriers don’t do things like that
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Colin Wright
(@ColinTheMathmo) reported
@Telstra PS: I appreciate the response, and I'm keen to get this sorted. However, having had email to the postmaster address *also* bounced, I don't know what to try next. The solution you quote won't work as long as the postmaster address also bounces my emails.
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Ben Klingberg
(@BenKlingberg) reported
Gotta say @Telstra, your reception is pretty poor. Just had my first COVID vaccine an hour ago and the 5G chips haven’t picked up any signal at all.
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Jayden Lewis
(@JayDeeLew) reported
@Telstra Technician (Uziar) arrived promptly today. He was very cordial and professional. He seems to have resolved the issue presently, but suggests it may have been caused by a hardware fault with the modem. Will likely need to address it at a later stage. Thank you for your time.
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ben
(@csgoracist) reported
@Telstra can you explain to me why im getting a 1.5 mbs download on my pc but a 50 on my test. Its taken me 4 days to download a quarter of mw and the download pausing mid way through the night doesn’t cus of disconnect issues doesn’t help it
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🙉🙈🙊Alli || illA🙊🙈🙉
(@Detafo) reported
@altomumma Internet is dropping in and out, Telstra says all is fine and so it must be on my end, have rebooted twice and now my PS4 won't connect so I can't watch Disney plus and I'm just feeling like ****.
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Colin Wright
(@ColinTheMathmo) reported
@madebyburton @Telstra I don't have control of the IP address. It's the IP address of my email hosting, not of my website. I could simply send the report via another email address, but if their documented reporting process doesn't work, they should be made aware. It proceeds ...
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Dan
(@Danza109) reported
@wal03041983 AFL app has the Kayo offer there, click on that, login to Telstra account through that then click on sign up to Kayo even if you’re a member and it should work from there and take you through.
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Colin Wright
(@ColinTheMathmo) reported
@mathSamaths1729 @Telstra Thanks for the response ... My home address is a dynamic IP, but these are emails being sent from my hosted service, which is static. So restarting the router won't have any effect, and I can't route through VPNs, or do other things. It's my hosting IP address that's blocked.
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Jamie
(@Swarzey) reported
@TimothyJ_23 I think the corporate unrest was the Telstra/Vodafone situation last year...a problem V'landys created himself lmaooo