Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Sydney, Newcastle, Port Macquarie, Perth, Melbourne, Brisbane, Gold Coast, Canberra, Geraldton, Launceston, Stirling, Kingaroy, Townsville and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Phone | |
| Newcastle |
Internet | |
| Adelaide |
Internet | |
| Port Macquarie |
Phone | |
| Perth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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S.B. Dettmann
(@SBDettmann) reported
@Telstra Let me get this right: this is how you value customers of 25 years? By telling them that the best way to get customer service is to deny my loyalty to Telstra? Like I say, forget it.
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Bat’s
(@Qldstew) reported
@lutajobe @AustralianSuper @IndustrySuper The issue is that govts are woeful at efficient running if ANYTHING! Completely unable to stand up to their workforce… eg Comm bank Worth $8/ share when govt runs it! Worth $100 when it doesn’t! Many examples of this exist: TELSTRA, toll roads, hospitals, even prisons. GPO
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Deb Campbell
(@samsplace9) reported
@Telstra adsl out since 1000 when are you planning on fixing it? And when will you reimburse us for our streaming services which dont work. Useless as ever Telstra. What customer service for rural customers? None
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Lucy😷💉💉💉👶🏼
(@lucyhelenamu) reported
Don’t really feel like celebrating @Telstra day when our internet has been broken for 10 days with no solution. #nbn
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Deb Campbell
(@samsplace9) reported
@Telstra 'FYI backup mode' if it works DOES NOT ALLOW use of streaming services which we are all paying for. More costs from Telstra and little service
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S.B. Dettmann
(@SBDettmann) reported
@russellmahoney @Telstra Good luck. (I spent hours in store on Saturday trying/failing to buy a new phone on a business plan we’ve had for 25 years. Their system couldn’t sync with customer account settings on a weekend, so they wouldn’t take my money. I went upstairs and bought outright from Apple.)
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moogoo68
(@moogoo68) reported
@TheShovel Telstra's bots are the worst. Does it happen on Government site? If so they need to be removed.
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Parasuniversal.com
(@ParasUniversal) reported
@benjiwootto @Telstra Did you get this sorted? We had the same issue, did a outage test and nothing wrong in our area. Reset modems a few times and power light still doesn't go on. Red light on where it says Alarm. Calling or using the app for help never works.
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Graeme Norman #LPP
(@Redbank80Graeme) reported
@cottonfarmgirl @TheChef52 Missed calls without ringing or “silenced calls “ as Telstra refers to them are all too frequent down here in Gunnedah!
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Mike Parker
(@RebelMagpie) reported
@MicrosoftTeams Please offer calling plans directly to SMEs in Australia. Telstra has no interest in providing the service to small businesses.
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Jenna Love
(@jennahasredhair) reported
@Rylee_Caster Are you with Optus? There is an issue with Optus to Telstra with sending messages longer than 140 characters. And it’s driving me nuts because my work phone is Optus!
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Cez
(@Claire_Juranic) reported
@Telstra Are you able to spell my name correctly? Not good pissing off a customer who is already angry 🤬 No outages according to your website. Its dropped a third time. 3 times in 15 mins- your drops are getting better and better
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Jon
(@Jon53287766) reported
@Gazzagunna I did a speed test other day. 600Mbps. No way we need that bandwidth. And no way Telstra overbuilt network capacity. The digital capacity is for the surveillance state. Always sold to the ignorant peasants as a convenience at first. Smartphones to wearables to injectables.
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Iskandarglenn
(@Maxlittlefriend) reported
I have 3 cheques here. 1 from ANZ Bank for overcharge on Home Loan, which i havent had for yrs. 2 from Telstra for over payments. Now, WTF am I going to do with Cheques? Where is the Petrol money for me to travel to my ANZ branch? My Time? All free to them.
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S.B. Dettmann
(@SBDettmann) reported
@russellmahoney @Telstra @Optus I hear you. If this were a normal country I’d cancel the entire contract and walk into a competitor, but as you say there’s every chance it would be just as dire.
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Russell Mahoney
(@russellmahoney) reported
@Telstra Just in case my poor, born-from-frustration grammar makes this unclear. I'm the one overseas. Not the Telstra human I want to talk to.
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David J. Chmiel
(@DavidJChmiel) reported
The problem is that all of this will not come without cost and I fear the Canadian government isn’t willing to have that conversation with Canadians. Consider the Australian government spent $1bn+ backing Telstra’s acquisition of telecoms assets in the South Pacific.
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Eon Thesis
(@EonThesis) reported
@Telstra No - the attendant repeatedly told me the Telstra generated account details were incorrect and somehow my doing. Condescending, insulting and wrong. Given Telstra's inconsistent service, no surprises.
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Matt Reeves
(@Matt_J_Reeves) reported
@jackie_french_ I agree, the tower was built in a terrible spot. If they had put it up on the hill where the old ABC tower is it would have serviced a much larger area. But as usual with Telstra, they went for the cheapest/easiest option and built it right beside the exchange.
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Richard Bright
(@iDoogie) reported
@waynemcdougall @vodafoneNZ Frustrating! Personally I’ve had good interactions with VF (and 2Degrees before them) but, having spent many wasted hours dealing with Telstra and Optus on similar issues, I feel your pain.
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Wayback Bot
(@WaybackBot) reported
Telstra to close down censorship policies
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yxssxn
(@yxssxn) reported
@Telstra No case manager, I’ve even filed a complaint. Seems that no one at @telstra knows what’s going on. Every time an order gets cancelled all that I’m offered is an assurance that the next order will go through and no new hardware will be sent out.
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Eon Thesis
(@EonThesis) reported
Worse than waiting in a foetal position on the phone for Telstra so-called "customer support" is going into one of their stores and having an arrogant "person" telling you that your Telstra-generated username/pw is wrong and your fault. Such incompetence should foster humility.
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Erik Ingvoldstad
(@ingvoldSTAR) reported
@ScottRhodie @Telstra It’s a bit cute that they think anyone gives a flying **** about @Telstra day. It’s so forced and self-absorbed. And that’s #whyileftadvertising
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KC
(@KC393) reported
@Telstra is there a reason why the service has been dropping in and out for weeks now? It'll show 5G! And no data will come thru 😩
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yxssxn
(@yxssxn) reported
@Telstra The complaint was lodged in April, the resolution was to make another order. I’ve sent a dm with the relevant info.
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Deb Campbell
(@samsplace9) reported
@Telstra more than 12 hours to fix this thanks for nothing as usual Telstra
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Jenna Love
(@jennahasredhair) reported
@bleu_margot @Rylee_Caster From what I’ve read it may actually be an issue on Telstra’s end because some on Telstra have reported having difficulties receiving messages from both Vodafone AND Optus
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yxssxn
(@yxssxn) reported
@Telstra Yes, new connection, I’m familiar with “get help”, currently I have 2 bundle orders pending. I also have 3 bundle orders that have been cancelled, 2 cancelled modify service orders, 1 completed disconnect order, 2 suspend service orders and 2 resume service orders dating to Feb17
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JamesP
(@JamesP61661556) reported
@Telstra Internet in 3808 Beaconsfield Upper is still out. It's been 21 hours since the power came back on. Send a van to the tower and fix it pls! I needs to order mah groceries