Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 21: Problems at Telstra
Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Hobart, Launceston, Mandurah, Gold Coast, Yendon, Geelong, Townsville, Kwinana, Bomaderry and Coleyville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Adelaide |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sifr Moja
(@sifr_moja) reported
@Telstra No. It still has not been supplied. @Aussie_BB have told me they can get me onto their service with a static IP in 3-4 hours.
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Bernard Sheppard
(@BernardSheppard) reported
@telstra any comment on the fact that you've had an outage in your mobile number porting system since at least 8:30am 23/7, and ports in to or out of telstra/boost are failing? Customers are being advised problems are being esclated to "IT" and wait 24-48hrs before calling again.
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Jason jin
(@Jasnjin0326Jin) reported
@Telstra Hey my modem Telstra F@st 5355 "Online" Light is White and I'm unable to get access to the internet. Any help is appreciated!
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Caryn Wilson
(@cazjade) reported
Surprise! (no surprise) No updates from @Telstra on when I’ll have a phone service. Can we reach a whole month without a phone service? Probably.
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littleweirdguy - Terry
(@littleweirdguy) reported
Fun times at work: phone rings, scammers claiming they are from Telstra and our internet has problems. Said this is a work place and have no control over the internet. They could not have hung up quicker
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B for Bendetta
(@benjialpha) reported
@WarWraith @zerogeewhiz Telstra's help desk consistently blamed my set up for when their setup was wrong until I got sick of it and left.
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Makdaddy
(@makdaddy) reported
Anxious to have to call @Telstra again. Such a painful company to deal with. Loving @VodafoneAU support so much
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B for Bendetta
(@benjialpha) reported
@zerogeewhiz I have great coverage in regional vic on Optus, but it sucks at my mum's in Perth. Her Telstra coverage sucks here. Maybe we should have a national network that the retailer's just lease?
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Sifr Moja
(@sifr_moja) reported
@Telstra Again showing that Telstra do no care about their customers. I have been directed by you to contact your completely unhelpful support again. This needs to be escalated.
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Tara #SaveSense8 #BoycottMurdoch
(@Aussietranstara) reported
As a backup I have my nest mini logged into my Telstra account. Both Google and Amazon have locked your products into one network and Alexa is with Skype. Neither platform supports Facebook Messenger which is more popular that Skype or duo.
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Bernard Sheppard
(@BernardSheppard) reported
@Telstra HI Amber, I'd say it is a system problem, and given that you've recently paid a fine to @acmadotgov for failing your porting obligations, I would have thought it would be a pretty high priority to a) notify customers in general, and b) get it sorted. Will DM'd case number.
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Miranda Espejo
(@MirandaEspejo3) reported
@7olympics @Telstra So disgraceful to see the Aussie team disrespecting the Japanese host mask mandates. Really awful. And of course pulling your mask off just exposes who these idiots are.
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Peter Anderson
(@zerogeewhiz) reported
@benjialpha I’ve used all three networks and found Telstra the least worst in Sydney. There’s still an Optus black hole in Randwick that has been there since we moved there in 1997
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ANDY'S CHARTS
(@desertman388) reported
@Telstra No you're not serving, you've screwed my direct debit and now I'm disconnected. Your laughable onsite help page gives me a 1800 number to ring but I'm disconnected you idiots!
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Thomas Sesselmann
(@TomSesselmann) reported
@simonahac Call Telstra and tell them my internet is slow. Answer yes I’ve already done that to all questions until internet speed magically speeds up again.
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Sifr Moja
(@sifr_moja) reported
@Telstra I have been lied to by support so many times and nothing is being resolved. I originally ordered a static IP on the 19th of July, onlt to find that order never went through on the 24th of July. I needed this IP for working from home.
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Lee Maynard
(@chubacker) reported
@andy_penn @PressClubAust "Telstra to pay $25 million in refunds for slow NBN speeds." Just think Andy you could pay 20% of that if you were to forgo your bloated income. You preside over this inept organisation Andy. Fall on your sword Buddy. Its The "Harvard" thing to do
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💧Mary Lucas
(@kif_inti_mary) reported
from
Melbourne, State of Victoria
When you look back at all the work done in Victoria and all this fwit can focus on is pettiness Obviously she’s never had to deal with something as simple as Telstra or Qantas or a Bank.. fool girl
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B for Bendetta
(@benjialpha) reported
@zerogeewhiz The Optus network is pretty good here. And Telstra's customer service worker is always to blame the customer and do nothing to fix it.
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Jayden Anthony
(@jaydensanthony) reported
I’ve not been told, that a technician won’t be sent out until the outage is resolved. Why would I need a technician once the issue is fixed?! #Telstra
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Lee Maynard
(@chubacker) reported
@Telstra No thanks, As a long term customer of Telstra , I deserve a response from Andrew Penn given The organisation he is the head of illegally disconnected my business lines for 4 1/2 days.
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Anthony Clark
(@AnthonyClarkAU) reported
Just about to give up with @Telstra - two days with no internet last week. Our whole suburb out again today and estimated fix time Wednesday morning. With so many people schooling and working from home, not good enough.
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Lexi
(@_misslexi) reported
Recommendations for NBN that aren’t Belong or Telstra? I can no longer connect to online group gaming due to my modem but their tech support won’t help.
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Makdaddy
(@makdaddy) reported
@Telstra I am being charged for a service I don’t recognise 0428234504 I moved all my service away from telstra due to the horrible customer service
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Stephanie Hunter
(@EliteStephanie) reported
God I really really really hate Telstra. Worst company in the world.
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Tara #SaveSense8 #BoycottMurdoch
(@Aussietranstara) reported
When I return home I need the hotspot disabled so my phone can connect into my home network because my cell signal from @Telstra is blocked by metal in my walls. My phone should be able to configure itself for the best network conditions.
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Makdaddy
(@makdaddy) reported
@Telstra Not sure why I’m getting charge $103.55 per month for a service that has no usage
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💧simon holmes à court
(@simonahac) reported
come to think of it, there are days where i'd use the service for jetstar, qantas and telstra.
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Neil Spooner
(@NeilSpooner5) reported
2021 and in Menai we get such poor mobile reception that working from home is extremely challenging. C’mon Telstra and Optus, how does a suburb 35kms from the city get such poor reception?
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Jason Andrade
(@jasonandrade) reported
@lightfootsj @Telstra A wild thought but have you considered other providers of Internet services? I realise the big T has the largest advertising spend but there are alternatives. @Aussie_BB gets a pretty good rap and they have some signup deals at the moment.. Certainly great customer service!