Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Phone (54%)
• Internet (28%)
• Total Blackout (8%)
• Wi-fi (5%)
• E-mail (4%)
• TV (0%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Gold Coast, Sydney, Adelaide, Brisbane, Wasleys, Townsville, Perth, Canberra, Geelong, Arumpo, Gympie, Darwin, Hobart, and Mangalore.

City	Problem Type	Report Time
Melbourne	Phone	47 minutes ago
Gold Coast	Phone	17 hours ago
Sydney	Internet	18 hours ago
Melbourne	Phone	2 days ago
Adelaide	Phone	2 days ago
Brisbane	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Graham (@montrosegraham) reported 8 minutes ago

  @ChinaSelect Australia has had two major telecommunications network failures. As a result of the Telstra failure, three people died, including a baby. One person died as a result of the Optus failure. No infrastructure should have any exposure to foreign adversaries.

• 
  FREESPEECH101 (@FREESPEECH1017) reported 9 minutes ago

  Starlink Direct to Cell sets another world record. Starlink DtC is now the first Commercially licensed DtC satellite provider to offer commercial continuous coverage service first on 7 Continents. 1 North America - TMobile US 2 South America - Entel Chile 3 Europe - Telefonica VMO2 - UK 5 Asia - KDDI - Japan 6 Africa - Airtel - DRC Congo 7 Australia - Telstra - Australia

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 12 minutes ago

  if you’re considering a mobile/internet service provider, stay away from @Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  Husky (@huskyaustralia) reported 13 minutes ago

  Is Telstra down again ?!?

• 
  Gloria Balogh Gottlieb (@BaloghGottlieb) reported 14 minutes ago

  @sarahinthesen8 Sarah Hanson Young She who turns off comments had audacity to note Telstra should compensate customers EVEN IF UNABLE PROVE DAMAGE this GREEN idiot obviously does not understand reality life cost would be unjustifiable grotesque and unwarranted What imbecile.

• 
  Dean Knight (@knightd73) reported 16 minutes ago

  @CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜

• 
  Sienna Cooper 🇦🇺 (@X726372533) reported 16 minutes ago

  Why is nobody talking about how when 3G towers were turned off, reception with @Telstra turned to crap? 4G and 5G provide worse coverage than we had with 3G. But we pay more now. Make it make sense.

• 
  Deeeezy (@Deeeeeezzy) reported 18 minutes ago

  I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

• 
  Paradoxa (@Paradoxa18) reported 19 minutes ago

  @Telstra AI or human? There are known outages only restored the other day now out again Getting a credit for it so you know it's real Reported via outage page Monday night neighbour reported too Your reply facile & unhelpful

• 
  Dr Ravi Nayyar (@ravirockks) reported 23 minutes ago

  'This is despite Allens never asking Telstra this and strict rules about firms’ consulting and auditing arms not discussing clients.

• 
  Neil Harper (@nharper021) reported 24 minutes ago

  @AFL @Telstra This kid played well no issue with nomination. But AFL you are aware Billy Wilson is eligible yeah? There is absolutely no way he can put together a 10 week run like he has and not get a nomination

• 
  dylan (@dylxrrno) reported 27 minutes ago

  Is Telstra ******* down again

• 
  Brian Basson (@BassonBrain) reported 27 minutes ago

  Ookla: DIRECT-TO-DEVICE COMES OF AGE IN ASIA PACIFIC 🛰📲 Satellite direct-to-device (D2D) service, which enables smartphones to connect directly to satellites in areas lacking terrestrial coverage, is expanding rapidly across the Asia Pacific region. The region’s first carrier-run nationwide satellite texting service launched with New Zealand’s One NZ in December 2024. By mid-2026, six Starlink-based commercial services operated across four markets: One NZ, Telstra (Australia), KDDI/SoftBank/NTT Docomo (Japan), and Globe (Philippines, launched June 2026) Australia and New Zealand showed the highest activity. Detected users averaged 25.7 and 23.0 scans per month (Jan–Jun 2026)—near daily contact. Usage rose through the southern warm season (peaking in April) and fell in winter, reflecting outdoor recreation and remote work in coverage gaps. These levels far exceed denser markets like the UK (~4 scans/month) and match Canada’s high reliance. Philippines held the region’s largest detected D2D base (64% in Q2 2026), with activity detected from January 2026—months before commercial launch. Pre-launch growth reflected testing and opportunistic registrations. Population scale and disaster needs (e.g., earthquakes, ~20 tropical cyclones yearly) drive demand; Globe offered free access during a June 2026 Mindanao quake. Per-capita and frequency of use remained lower than Australia’s. Japan has the broadest free access (three operators) yet lowest sustained use. Detected base in June 2026 was about half its July 2025 level; users averaged only 7.6 scans/month. High urbanization and >99.9% population terrestrial coverage limit exposure to gaps. Operator figures (e.g., Docomo’s 5 million connected users) are higher but measure one-time connections across iOS/Android. Services function mainly as retention tools.

• 
  Ray Finkle (@itsrayfinkle) reported 28 minutes ago

  AusAlert cost ~$130 million to rollout. A 13x increase from the $10m initial budget. Here are the known costs and estimates: $10m Initial Planning Taskforce $60-70m Carrier access tolls (Telstra, Optus, TPG) $30m Security architecture & hardening $20-25m Foreign hardware + offshore managed services $5-10m Public awareness, testing & administration Want to know how each allocation is spent? Too bad. Contractors and government use "Commercial-in-Confidence" clauses to keep specific commercial margins and costs hidden from the public eye. A 1300% blowout with no accountability.

• 
  Brian Emmitt (@emmitt_brian) reported 31 minutes ago

  @Pivotonian1838 @Telstra @News24Aust Imagine being that **** at your job and getting paid $6 million.

• 
  immyonboard (@immyonboard) reported 32 minutes ago

  telstra wifi network has went down for the 11th time in the past hour. it’s time to cut my losses, stop sucking up to a genuinely dogshit support service and move providers 💫 any recommendations? @Telstra who do i switch to?

• 
  Peter Lewis (@Peter_Lewis747) reported 36 minutes ago

  @AuspiciousTimes @blu_boys @Optus Aldi uses “parts of the Telstra network “ if you read the fine details. Only Boost gives you access to the full Telstra network.

• 
  ろーら 🪷 (@rollablazer) reported 40 minutes ago

  Telstra, your 5G modems do not tell the truth. Your service is down and the modem is green. @Telstra

• 
  🐭 Clay Ross (@duexfoiscross) reported 40 minutes ago

  @FabClemm394 @Australis_Felix Howard sold Telstra which delayed Australian productivity and our gold reserves to buy votes to achieve a surplus that put Australia behind. Policies that still hurts Australia, Google Howard and the worst deal of the century.

• 
  XPRESS (@Xpress_24_7) reported 43 minutes ago

  🤖 𝗕𝗥𝗘𝗔𝗞𝗜𝗡𝗚: Telstra paid CEO Vicki Brady $6.8m after a nationwide outage; 20% of her bonus was docked but she still got close to $7m. Govt to introduce laws forcing tech platforms to pay for Aussie journalism: at least eight deals to acquit; 200% offset for SMEs. Source: The Guardian What happens next? Follow and like for more. #Aus #Tech #Media

• 
  afraid_au (@afraid_au) reported 50 minutes ago

  Aussie @tarkov players using iPrimus or Telstra as an ISP may be experiencing high ping to the Sydney server. No ETA on a fix at this time.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 52 minutes ago

  if you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  James Bernard 🇦🇺✝️☕🎸 (@jamesabernard) reported 53 minutes ago

  @TopherField However, starlink is still ground linked through Telstra. Switch off Telstra & starlink goes down too.

• 
  NewsTongue (@NewsTongueX) reported 55 minutes ago

  🔴 Telstra CEO gets $700k raise to $6.8m despite nationwide outage Telstra CEO Vicki Brady received $6.8m for the year ending June, a $700,000 increase from $6.1m the prior year. The board cut her bonus by 20% ($607,000) over the July outage that disrupted almost half of all calls and data sessions across the network. • Over 30,000 customers claimed compensation; nearly $1m paid out to date • Board cut bonuses for other senior executives by 10–20%, reducing combined pay by $1.3m • Net profit rose to $2.4bn; mobile revenue up $300m to $11.3bn • Workforce fell by 1,219 to 29,334; share price dropped from $5 to $4.875

• 
  Nicole Kennedy 🇦🇺 (@kennedylnicole) reported 58 minutes ago

  @Telstra I have requested cancellation of a service on four separate occasions, yet continue to be charged multiple times. This morning your chat team again asked whether I wish to cancel it. Please confirm the cancellation under reference 130242508 and address my complaint 136862308 at your earliest convenience. Can you also explain the photo information? Thank you.

• 
  Gus (@gus_bibi_graeme) reported 59 minutes ago

  @ElizabethAttar5 Telstra service was way better before competition was introduced as a way to improve service. Come to think of it all services were better before we started privatising to improve services and pricing

• 
  Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported 59 minutes ago

  This happens because traitorous Australian companies sent jobs offshore to India. The Indians stole the customer databases and set up scamming operations on an industrial scale. Here are how many jobs these ******* companies off-shored. ANZ: 14,300 jobs Commonwealth Bank: 10,000+ NAB: 7,350+ Westpac: 2,000+ Telstra: 10,000+ Optus: 4,000+ Vodafone Group: 2,900+

• 
  Roller D (@RollerD3) reported 60 minutes ago

  "Something went wrong" @Telstra The biggest POS company in Australia. Its Mind boggling how **** the sim card activation process it. ******* useless.

• 
  Tim (@TimothyJ_23) reported 1 hour ago

  Would love to know why @Telstra network is randomly cutting out at HBF Park in Perth. There are literally mobile receivers on the light towers

• 
  b (@_benny4) reported 1 hour ago

  @chdyctt I cancelled a contract with Optus 10 years ago due to their relocated contact centre. Was awful, but Telstra ended being cheaper believe it or not. In saying that, communications need to be explained easy & not written by AI and signed off.