Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (5%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Geelong, Hobart, Brisbane, Albany, Sydney, Perth, Canberra, Wollongong, Mudgee, Parkes, Townsville, Bowen and Gladstone.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Adelaide |
||
| Geelong |
Phone | |
| Hobart |
Phone | |
| Brisbane |
Internet | |
| Albany |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Antoine 🐜
(@SirBAntMQ) reported
@GeoffreyHayes12 @Telstra A colleague of mine bought a mobile plan from Belong. She cancelled before the first month because the service is non existence when outside of Sydney! Telstra is making a huge profit from Belong.
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Dr Anti-anti-vaxxer 💉💉
(@ethicalmartini) reported
+ @Telstra so I'm on the phone to your call centre following my problems last night, I'm not happy. To make thisgs wors, today the wifi is dropping out. I'm being literally run around my house fiddling with cords. How is this helping?
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(redacted)
(@GregStonham) reported
@jeamland Boost may be what you're after. Telstra low-cost & pre-paid brand. Same network, lots of decent options for low use.
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Marc
(@MrMarc101) reported
I'm super glad that @Telstra forcibly moved me from Cable to NBN under the threat of disconnection. NBN was working great for the first 2 days, but now it's gone done a #Gladys and quit on me, and like her backup, John Barilarlo, the mobile backup network has quit working too.
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Matthew Norris
(@Mattamrok) reported
@telstracareers @Telstra you have just become incompetent extremely slow internet, haven't fixed the land line in over 9 months told by one of the support staff to try 132200 then say disconnect WT...
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Kyncs ⛩️
(@Kyncsfn) reported
@JerichooTP @Telstra my internet isn't working could I please get some help
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ً
(@shanaifn) reported
@Vujcichh @Telstra mf can't even spell sandwich god damn
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Mani Vannan
(@cmani19) reported
@NSW_FairTrading Team, this is regarding Reference Number 10708330, I didn't get proper response from @Telstra, they made me to cancel my previous order and when they mentioned to give other phone on the same price, that also took wrong address for delivery and cancelled it.
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N0⅄ㄣɹƆ ⅄WㄣƐɹƆ
(@CR34MY_CR4Y0N) reported
@Telstra my #nbn is down for 4350 any idea when itll be back on.
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Arab
(@Reign1x) reported
@Telstra my internet is so ****** bad bro help
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DrUnpopular
(@DUnpopular) reported
@Tuxy81 I know right!? Who ******** came up with the idea “Let’s take some useless uninteresting statistics, combine them into a **** sandwich of meaningless trivia and call it, the Telstra Tracker!”
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MK26🇦🇺
(@zvk10_mason) reported
@Telstra i was trying to activate my so called premium SMS service that I've not needed to do before
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Marc
(@MrMarc101) reported
@Telstra It's completely stopped. The support team don't seem to understand and they are trying to set me up with a brand new NBN connection for some reason. I would really like this resolved, as I've already spent 2 hours this morning trying to fix this.
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Mark Flynn
(@mjfly1) reported
Yeah @Telstra it's raining again and my #NBN FTTC service is failing again with "Network device 'eth4' link is down" "Interface 'wan6' has link connectivity loss" messages recorded in the Technicolor DJA0231 log
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Brendan L
(@Bdnzor) reported
@Telstra Is gold support really the best Telstra offers? I have been trying to get an IMEI block removed since the 30th and it's still blocked. Support says 24h yet the time passes and it's still blocked. It took 3 attempts to get it blocked, 25 to get it unblocked maybe. Help.
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Marc
(@MrMarc101) reported
How can a telecommunications company be so ******* useless and actually communicating? Spoken to 8 different people since this morning and had to repeat the whole story every single time because of they’re **** up. Seriously, Telstra can **** right off for good.
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MK26🇦🇺
(@zvk10_mason) reported
@Telstra your customer service over the phone is a disgrace & designed to piss people off not help them... if someone else provided coverage in the Pilbara I'd be using them
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Penny Ping Ji 😊
(@JiPenny) reported
@Elbarstardo @i_borborygmi Most prepaid plans have unlimited calls and SMS. And I doubt you will use 35+ GB of data even if you watch netflix daily... (aldi $35 plan on Telstra network). You can setup auto top up so you never lose credit and its easy to claim on tax. Plan free just feels more "free" to me.
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Matt そ
(@MattFortniteDad) reported
@AspectIWNL @exetel @Telstra unfortunately we don't have the options of Telstra or Optus with our fibre network...
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Aspect
(@AspectIWNL) reported
@MattFortniteDad @exetel @Telstra never failed me
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Cody Barnes
(@mooseybarnes97) reported
@VodafoneAU good job today vodafone for being down the ENTIRE day when i needed to get a new phone as mine has just died completely.....told multiple times that itll be no more than an hour, then 15 to 20 mins.....now its almost 4 pm....you are literally the new telstra #Useless
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Pangisaur
(@pangisaur) reported
@Telstra I've tried calling your business help line to have the call cut off twice, and your online chat isn't available. All I want is to have my bills sent via email. Can someone please give me an email I can contact because your phone centres are useless
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Stephen Beckett
(@StephenABeckett) reported
@Telstra 4170 Morningside. Coffee shop in same street says having same issue
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Marc
(@MrMarc101) reported
I'm super glad that @Telstra forcibly moved me from Cable to NBN under the threat of disconnection. NBN was working great for the first 2 days, but now it's gone done a #Gladys and quit on me, and like her backup, John Barilarlo, the mobile backup network is not working either.
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Penny Ping Ji 😊
(@JiPenny) reported
@Elbarstardo @i_borborygmi So buy a phone outright and get a prepaid sim. The plans are for suckers and keep you locked in a debt cycle. Better to get a cheap or second hand (or free) phone and use prepaid. You can even use Telstra network, but get better deal from a reseller (aldi)
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Sir J
(@sir_j_au) reported
@Telstra @GeoffreyHayes12 I’m sure this used to be about support, but we all know since Covid, you can’t even report a public safety issue to Telstra and get a sensical response 😪
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Brendan Foster
(@brendanrfoster) reported
@Telstra I have to block anywhere from 2-6 random numbers a day. Put a stop to this ****. Luckily @Apple let’s me silence unknown numbers know cos you wouldn’t fix it. But fix it!
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Ex-panda
(@rlexpanda) reported
@MikeMeehallWood Except they weren’t their junior clubs in some cases. The overseas players were just given Penrith teams, which is why Whangarei junior James Fisher-Harris looked bemused when he was listed with some club he never played for. 100% Telstra inspired.
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Australian_6 🇦🇺
(@StuartMediaNews) reported
@Telstra in all the years I have dealt with Telstra, one thing has never changed. What is that? Well thanks for asking! It is the high levels of frustration that one experiences when contacting Telstra seeking assistance!
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Rachel Greaves
(@beyondbeeton) reported
@Telstra The order number is 1-3067688293878. Complaint was registered today with Trent, who was very helpful.