Telstra

Telstra Outage Report

Why is my Telstra service not working?

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 01/23/2026 09:00

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Kingaroy, Canberra, Townsville, Mandurah, Gold Coast, Penola, Kadina, Ceduna, Kincumber and Hobart.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaPerth Internet
AustraliaAdelaide Phone
AustraliaMelbourne Internet
AustraliaMelbourne Phone
AustraliaMelbourne Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Katman1952 Richard Lyons💉💉💉💉😷 Albo for PM. No DM’s (@Katman1952) reported

    So proud of myself, I just got a telescammer to hang up on ME!! Said she was from Telstra NBN with an urgent message about my broadband. I said, which company is my broadband with. Response “oh shut up”…… click….busy tone. I’m so proud. 😎😎😎😎

  • natecochrane 𝙽𝚊𝚝𝚎 𝙲𝚘𝚌𝚑𝚛𝚊𝚗𝚎 (@natecochrane) reported

    @carolduncan Another vote here for @Aussie_BB on FttP. Now if only I could leave @Telstra behind for my mobile. They’ve sneakily dropped me out of 5G catchment down to LTE. That’s 2010 speeds.

  • LawrensonGerry gerry lawrenson (@LawrensonGerry) reported

    @Telstra, I worked for you when you were the PMG as a telephonist on the International exchange in the 70s. I waited weeks for service in the 90s. But your greed in doubling your prices for prepaid mobiles means Goodbye.

  • becmohrbell Rebecca Mohr-Bell (@becmohrbell) reported

    @Telstra After 2 hours on the phone a further complaint has been lodged #35753846

  • Winston74471335 Winston D. (@Winston74471335) reported

    @Telstra We had hp, net and 5 mobiles all on 1 plan and debit. Two of the mobiles were upgraded, now we are getting 4 bills and 4 debits! The original hp, net and 3 mobiles... the service fee for the 2 other mobiles and 2 separate fees for the new mobiles purchased. No one can fix it?!

  • Nibzeee Bruce Nibbs (@Nibzeee) reported

    @Telstra Have a look at my history with @telstra, you dont think that I would have to get TIO in if you were good to deal with. So efficient to take money, but wouldnt know what customer service was if it hit them in the face with a shovel.

  • rhinoz rhinoz (@rhinoz) reported

    I am just a girl hissing & growling into the phone again with Telstra to reduce my phone bill from $485 to the $65.01 I actually owe 💃 and it's only been the THIRD CALL over the cancellation of the service, 2 month in. no, cannot leave them technically, yes otherwise i would

  • BATSO1232 BATSO (@BATSO1232) reported

    @Telstra @SmashingVR Fix upload speeds boss man

  • claireisabel Claire Isabel ™ ☆ 🐨 (@claireisabel) reported

    Spam calls are never ending! 🤬 @Telstra & Australian Government - Please get a real solution to this crap! It's worse than ever! #Australia

  • HitsvilleOZ Bill Wyman (@HitsvilleOZ) reported

    So interesting experiencing the bureaucracy of some AUS companies. I'm an existing Telstra customer... just took +30 minutes+ on the phone to add home internet service. They deemed determined to make the process as grueling as possible.

  • andrewrdn463 Andrew (@andrewrdn463) reported

    @Telstra It's a mess - customers cannot get service.

  • andrewrdn463 Andrew (@andrewrdn463) reported

    @Telstra Answer phone calls from customers. Stop the recorded service which does not work.

  • camm_felicitas Felicitas Camm (@camm_felicitas) reported

    @Telstra I don’t give a ****.

  • razethecage Cin (@razethecage) reported

    So ummmm, my Telstra debt has disappeared… does this mean I’m forever having bad debt?

  • Dr_Hardik_Patel Dr Hardik Patel (@Dr_Hardik_Patel) reported

    I havd had the same UK mobile number for 24 years and almost never get hoax / spam calls. I had my Australian number for no less than 3 months before I started getting these calls. Now almost every day I get at least 1 call. Fake ATO tax office, telstra, Amazon account etc. Why?

  • Oztronomer John 🦚. 🔭🪐🇮🇹🎣🚣‍♂️ (@Oztronomer) reported

    @Telstra Hi Greg, last month I got a prepaid SIM card for my sister in law who was having trouble with Optus coverage, I top it up with $50 credit but we never ended up using it,then over night my bank account had paid out another $50 apparently I hadn’t ticked to box to turn off

  • hitsville ʙɪʟʟ ᴡʏᴍᴀɴ (@hitsville) reported

    So interesting experiencing the bureaucracy of some AUS companies. I'm an existing @Telstra customer... just took +30 minutes+ on the phone to add home internet service. They deemed determined to make the process as grueling as possible.

  • linzoconnor Lindsay (@linzoconnor) reported

    @MarkusMannheim @pinkstfer Which actually leads to a facinating question about Laws of Armed Conflict You are correct. I use a whole bunch of others (eg, Telstra) to support operations. Where does the auth to target stop? The Telstra node at Russell? Telstra HQ? Said Q will get harder...

  • MattyJa86655780 Matty Jay (@MattyJa86655780) reported

    @Telstra Had a phone call earlier but cut out halfway through so something is wrong I don't even have a any white bars on my phone

  • ckmn Chris (@ckmn) reported

    @Telstra Still not resolved, still no updates. NBN says no issue.

  • andrewrdn463 Andrew (@andrewrdn463) reported

    @Telstra Answer phone calls from customers. Stop the recorded service which does not work.

  • InfraArb David Roberts (@InfraArb) reported

    @Telstra I've had $100.00 credit in my account for 2 years and been unable to transfer it out after Telstra closed down my number without warning or facility to reclaim the number. Unable to contact @Telstra by phone or website chatbot.

  • thylacina21 Thylacina21 (@thylacina21) reported

    @CrowleysLambert We do but it doesn't work properly 🙄 Bloody Telstra!

  • SmashingVR Smashing (@SmashingVR) reported

    @mully @Telstra why are all the residential plans so ******* **** for upload unless you wanna pay like $300 a month

  • FFilthyUnicorn FFilthy Unicorn 🦄 (@FFilthyUnicorn) reported

    **** Telstra

  • becmohrbell Rebecca Mohr-Bell (@becmohrbell) reported

    @Telstra I wouldn't say that. The guy we spoke to couldn't help at all beyond suggesting we submit a complaint. Just want the phone. And also a credit to reverse the fact we've been charged for the phone for the last 6 weeks but don't actually have it

  • NototyrannyNOW Geronimo- LIB DEMS 2022! 🇦🇺 ✝️🌸 (@NototyrannyNOW) reported

    This ******* @Telstra store has had me waiting an HOUR to see someone. What kind of customer service is this? This company is a joke!

  • Winston74471335 Winston D. (@Winston74471335) reported

    @Telstra We had hp, net and 5 mobiles all on 1 plan and debit. Two of the mobiles were upgraded, now we are getting 4 bills and 4 debits! The original hp, net and 3 mobiles... the service fee for the 2 other mobiles and 2 separate fees for the new mobiles purchased. No one can fix it?!

  • greggyjj greggyj (@greggyjj) reported

    @NototyrannyNOW @Telstra Customer service has gone. The expectation is that you are responsible. Remember technology promised efficiency, cost savings and online convenience. They were talking about corporations reducing employees and saving money. We thought it was about the consumer. More fool us.

  • ladytronic on board wacko Ladytron 💃🏼🪩 (@ladytronic) reported

    @rhinoz Telstra are the worst.