Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Glengarry, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar, Hobart and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Glengarry |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Carsten Bauer
(@numloxx) reported
@Telstra Slow internet again. So waiting for the call.
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tcn33bot
(@tcn33bot) reported
Why Australian TV sucks, where do I have to constantly chase Telstra just to make sure they do what they say they'll do?
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Graeme Saunders
(@PortRG) reported
@RuncibleH Who's your provider? We are in Port Macquarie and had similar problem. Switched provider from TELSTRA to AUSSIE BROADBAND. Can't believe the improvement.
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James
(@IsJamesAlive) reported
@Telstra Hey Telstra, yeah I got a call first thing Tuesday morning, thank you. Didn't fix the problem but reduced my bill by $20 for 12 months, which is 75% OK but very quick I guess. Anyway case closed I guess. Thanks for checking in Febey. Appreciate it.
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Captain Nemo's Left Sock. GSPs rock.🐕 💉💉
(@RuncibleH) reported
@PortRG The problem is Telstra's corroded copper cables. When the NBN techie installed the line he said the cables to the node were total ****.
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skippy09
(@skippy092) reported
@Telstra_news @abcnews .. Thanks to optus (you can walk into their shop with no appointment! Remember customer service Telstra??) we got wifi internet for now. But are Telstra still billing for NO SERVICE!! You bet they are!
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©GSG aka 𝒫𝑒𝓉𝑒𝓇🛸Chronic & Mentally Unstable😔
(@GAMESweetG) reported
I hate the new Telstra Prepaid mobile phone service update. Because b4 the service roll-over data never expired because when you recharge your service, your existing data gets put in the 200gb databank which doesn't expire if your service is active. But now they broken it down to
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Dazza
(@DKC5073) reported
@TMRQld No, technology constantly crashes ie internet goes down banking is inaccessible. Phone towers (Telstra) go down an anything phone related inaccessible. Phone batteries die. Old phones die. Phones are accessories and should not be replacing physical ID as a staple requirement. NO
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Rohan
(@gondwanaman) reported
@Telstra And I am sick of being patronisingly asked if the cables are still in & are the modem lights still on, its likely the average punter knows more than your customer service.
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Kate
(@scifikate) reported
My phone rings, I answer, lady on the other end announces she’s with Telstra Me: We don’t have an account with you Her: It doesn’t matter, there’s an issue with your line Me, revving up for a full blown rant: You should know I used to work in customer supp- *click*
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.
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Rohan
(@gondwanaman) reported
@Telstra Just to let you know the service has gone completely & you have no technicians available until 01 April, what a absolutely appalling service.
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Rossco
(@rossco1304) reported
@skybluedavidb @Telstra I am sick of Telstra after today. Trying to fix my Mum’s phone at the nursing home. Despite the fact I organised the phone going in there and that the bill comes to my home address today they tell me that I have no authority on the account and still had her old address showing.
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ZeeK
(@ZeeKAu_) reported
Once again sorry for lack of streams, internet been dog water @telstra won’t fix but getting a technician in Monday to hopefully fix it back soon!
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Black Opal Racing
(@Troy89284833) reported
@Telstra @telstracareers any chance of resolving issues this Millenia??? #steerclearoftelstra
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Peter
(@OMarian) reported
WTF is going on with Telstra/NBN connections for Internet in Werrington 2747 postcode area. For over a week now there have been drop-outs & service failures & a web site just saying its being fixed. When? Do I get any consideration for time and money lost? @Telstra
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ava
(@avaaum) reported
@NBN_Australia I’ve reached out to my ISP multiple times over the past 2+ weeks. Both Telstra and Optus are reporting NBN network outages in my area. The upstream light is blinking on the NBN box, and there’s no online light. It’s been 2 weeks now and you still haven’t addressed the issue.
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Mark Patrick "there is no spoon"
(@M_APatrick) reported
@maven501 Stolen wages. Non indigenous CEO's and CFO's in control of "Aboriginal corporations" embezzling monies never repaid, receiving minimal sentences. Monies diverted by governments to yt corporations in control of housing works never done. Telstra. Funeral Funds. Go look.
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AussieGoob
(@AussieGoob) reported
@LloydsBank your automated calls still don't work with the Australian Telstra network. I've lost access to my account for months now. Any update? I tried calling but it's rather expensive from Australia. Is there really no local line I can call? Or email? Pretty unimpressed.
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dteeeee
(@rasput1nn) reported
I reach out to Telstra to cancel it and they said I can cancel within 12 hours of the order l, I then get transferred to someone and I’m told it’s unable to be cancelled ! The disjointed service is unbelievable
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Tony 💉💉💉
(@KongaKong) reported
@katieqs @Telstra This is the outcome of privatisation. Telecom infrastructure is essential in the time of emergency. Private companies do not invest in it because there’s no money for them. 😠
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Sozzy d'Sunshines
(@SunshinesAsthe) reported
Telstra connection on the T4 line is always crap! CRANKY!
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Black Opal Racing
(@Troy89284833) reported
@Telstra seriously the worst customer service ever! 😩😩😩
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra So I should buy another service to replace a broken service I am already paying for? That sounds like a solid business model if you can pull it off.
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Black Opal Racing
(@Troy89284833) reported
@Telstra @telstracareers why is that it takes me almost 6 weeks to try and resolve your crap internet services (and still not fixed), yet you still expect payment??? Why is it that I’m wasting all of my time trying to get this fixed and you guys can’t be stuffed doing anything?
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Meat Axes & Mullets
(@macktruck81) reported
@deeplongstop @Telstra That’s disappointing. Whenever I’ve gone to them, the problem has been resolved in hours.
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checkers
(@CheckmateXD) reported
Hey there @Telstra ! It's come to my attention that your internet is terrible, and I'm finding it very difficult to get anything done. Please address this asap. - Checkmate
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dteeeee
(@rasput1nn) reported
@Telstra What a broken system
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra Native 4G on my phone just got me 106 down and 18.7 up. I get nowhere near 25/5 with the backup feature of your modem.
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silverex
(@silverex331) reported
@rossco1304 @skybluedavidb @Telstra I arranged a phone for my Dad when he moved into nursing care. It's separate to land lines and uses the mobile network and he kept his old number. Was easy to set up. Bills came to me. Let me know if you want to contact them and I'll give you the details.