Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Adelaide, Brisbane, Perth, Melbourne, Sydney, Morwell, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Vαҽɳɠҽɳƈҽ
(@Vaengence) reported
@Telstra do you what’s happening with Mobile outage in 0830? Nothing for hours now this morning and still not listed as a fault
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Meerkat
(@Meekopossum) reported
@AdamBandt You idiot, you everyday tell them we don’t need them and now you accuse them? You are a dead ****. If you tell Telstra you are shutting them down do you think they will look after you?
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Michael Henderson
(@mjhenderson84) reported
@Telstra @TelstraEnt hi, our internet has been down since 2pm last Thursday. Still waiting on your tech team to get back to us. $2k/month business plan and this is the standard of service?
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@Telstra @NBN_Australia They were unable to help me!
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Oscar Wahltinez
(@owahltinez) reported
@Telstra @networkoutage They have asked me to reboot my device 3 times. I have 2 physical sim cards and one esim. All connected to different devices, and they are all experiencing 4G connectivity issues.
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incidentally...
(@incidentalchaos) reported
@Telstra Too late I'm afraid Winona. Your team will have until today to get their finger out and get the phone unlocked, then it goes to the big O for official complaint. The level of incompetence is not unexpected, but still astounding.
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FunkyBob💉💉💉
(@BunkyFob) reported
And suddenly, I can't reach my VPS ... Tested from two geographically distinct @Aussie_BB connections... it breaks after going into @telstra's network.
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Kerrie B
(@wheels002) reported
I didn’t know Telstra had a department just to deal with annoying/inappropriate calls coming from their employees to its customers. There’s no direct line for customers to call if you have a complaint though. You learn something everyday #auspol
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H.E Pennypacker
(@HEPenny41396494) reported
@alansattler74 @Telstra Pretty slow for starlink too ive seen it 200+
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Tony
(@Tonybroug) reported
@Nyscat @Telstra They give users a lot of runaround on issues like this, you can message “incsunlock” on instagram to get it unlocked, they helped me out with mine
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E V
(@jraykens) reported
**** you telstra
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Kerrie B
(@wheels002) reported
@andy_penn What is the number for the Australian based Telstra call centre Andrew? My complaint about annoying calls from your Indian based call centres is being poorly dealt with by people in your call centre in the the Phillipines.
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Kerryn Armstrong
(@Kerrynarmstrong) reported
@flightcentreAU and @VirginAustralia you two could be bigger ******** to deal with…. Seriously, we wasted days trying to get anything back from our covid cancelled flight and after another 45min on hold you just hang up. Worse than Telstra
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TobyNik
(@smith_toby980) reported
@maximum_chips @Telstra Last time I dealt with Telstra the conversation changed very quickly when I asked for a complaint reference number for the ombudsman
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Adrian Anderson
(@adriatiq) reported
@RCoops1978 @MikeCarlton01 It pains me to disagree on one of your points, but Telecom was not great. Actually, it was about the worst. So many lost hours and dollars in my youth. Telstra is a better service provider imo, but lets us down as a nation in many other ways.
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Shouty Cin
(@razethecage) reported
Telstra! I know you know when we mention you. Why the heck did I get better 4G service with Optus. My phone internet is unusable on some apps depending where I am. Like at Origin last Wednesday my 4G didn’t work in the stadium. Today Twitter wouldn’t work when I was out.
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@NBN_Australia @Telstra Possibly more days pay will be lost depending on how long it takes to fix this outage! Not fair! I have bills to pay! @AustralianLabor what are you doing to sort out a paltry NBN in Aus?!?! #telstra #nbn #australianlaborparty
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@NBN_Australia No I am not. It’s been out since 6am Sunday morning. It was meant to be restored by 7am today. @telstra have been useless with their help and cannot provide info on when it will be restored! Impossible to WFH when isolating from Covid. Now I lose a days pay! Unacceptable in OZ!!!
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tiredas
(@jubillee1) reported
@Telstra i am talking to them now and they are basically saying too bad... you will have to manually recharge and lose your rolled over data... that is soooo wrong
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Kerryn Armstrong
(@Kerrynarmstrong) reported
@flightcentreAU and @VirginAustralia you two could not be bigger ******** to deal with…. Seriously, we wasted days trying to get anything back from our covid cancelled flight and after another 45min on hold you just hang up. Worse than Telstra
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Nyssa
(@Nyscat) reported
@Telstra Apparently @telstra want me to visit in person with the broken phone so you can tell me again that its broken. 600km+ round trip... Truly an Australian company that understands their customers needs. Don't slip in my sarcasm there...
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Oscar Wahltinez
(@owahltinez) reported
@Telstra @networkoutage I'm pretty sure the connectivity is dropping down to 3G. Signal for 4G is very weak at the exact same location, and I can't get more then 1-2 MB/s of download speed (if I'm lucky). Yesterday the same devices at the same location was clocking 50+ MB/s.
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∆¥ĐɌ𝝤™
(@adroxx) reported
@Telstra Can somebody PLEASE fix this issue?
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Talei Elu
(@TaleiElu) reported
from
New Mapoon, State of Queensland
@Telstra lines have been so slow in the Northern Peninsula Area (NPA) region for the last few days and coverage has noticeably dropped in Seisia community. No explanation from them as to why.
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ⓣⓘⓛⓛⓨ
(@TillyTeaTV) reported
I’m sorry I haven’t been streaming as much! My wifi has been crashing down and we are having someone from Telstra look at it today, I hope to be back next week ish or this week idk yet, love you all xxx
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Dave Underwood 💉x4
(@DaveMUnderwood) reported
@TasNetworks Checked the outage site no listing of an outage for the service at my address. Powranna Rd. Cressy. Yet the power is out, again. Cannot call to report as Telstra connection here is dismall and horribly intermittent.
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Turbo
(@daturbospool) reported
@Telstra your customer service sucks & your so call tech team just repeat the same **** and dont listen to the customer. !!!!
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Never vote LNP... NEVER.
(@LNPvoterfail) reported
@3AWNeilMitchell complaining about the GOVT public services failing us. Fair enough. BUT!.... 1. The LNP was going to gut the public service! 2. Private serice is no better. Arguably WORSE. Telstra, insurance companies, power companies, Qantas, water..... the whole LOT of them.
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@Telstra @NBN_Australia You haven’t been able to help AT ALL!!
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Oscar Wahltinez
(@owahltinez) reported
@telstra @networkoutage 4G internet connectivity has been down in the Palmerston City area for 8 hours and talking to support on the phone has been extremely frustrating – I have 3 separate devices connected to the Telstra network, rebooting them over and over won't help.