Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Melbourne, Hobart, Smithton, Penola, Loxton, Perth, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

City	Problem Type	Report Time
Brisbane	Internet	2 hours ago
Sydney	Phone	6 hours ago
Sydney	Wi-fi	6 hours ago
Brisbane	Internet	7 hours ago
Melbourne	Wi-fi	13 hours ago
Brisbane	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@dickster1907) reported 4 minutes ago

  @AussieVal10 Because of the Howard Government we no longer receive dividends from previously owned Government entities like the Commonwealth Bank and Telstra because they sold them. Good move Johnny you ******* economic vandal. Oh and BTW they sold off our gold reserves for **** all as well.

• 
  JoshAtticus (@joshatticus) reported 4 minutes ago

  @ElManuSantander Wait, technicolor? The same company that makes the garbage Telstra smart routers?

• 
  Jumbarrawa (@jumbarrawa) reported 5 minutes ago

  Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

• 
  MelMorris (@morrisperry) reported 6 minutes ago

  imagine arranging a disconnection of internet service only to be told that they can arrange connection of an embedded network when they actually can’t, just do as you are asked instead of ignoring the request, Telstra at its best

• 
  tom flynn (@tomdflynn) reported 6 minutes ago

  I missed a Telstra bill Now my phone can't make calls Paid the bill yesterday My phone still can't make calls Very long term Telstra customer Time to move

• 
  Dale Pilling (Him, He, good bloke mate) ⚓️💜⚓️💜 (@Freo_Dale) reported 10 minutes ago

  @TravGee1980 @Telstra I’ve gone Woolworths, uses the Telstra network, got 6 months for $130.

• 
  Hydra Boom (@HydraBoom) reported 10 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  Loftwah (@loftwah) reported 13 minutes ago

  @mwfowlie @Telstra Telstra has been patchy in our area for a while now. Gonna have to port. Can’t justify this rate for trash service. 13Mbps down at 71ms at best.

• 
  yeah yeah its anne (@annabell_JG) reported 15 minutes ago

  @Telstra It wouldn't let me sign in with my pin so had to recreate a new one my password worked though but pin wouldn't let me in. I don't use passkey although I mistakenly write that in post.

• 
  Tweety Bird - check all Bots (@devalara44) reported 16 minutes ago

  @TheNoisyTrunk @SenatorSeanBell This numpty claimed that the DV policy at Telstra was "anti male".... in a Senae Hearing. A policy to protect women from violent men using a carriage service to abuse and intimidate !

• 
  Dan 🇦🇺🇮🇹 (@AussieLeafsDan) reported 17 minutes ago

  **** you @Telstra your service has been ******* horrible over the last 2 weeks, calls just drop out, barely any reception in built up areas, videos not loading getting the wheel of death and then you send me a notification that my bill is going up by $4 a month. Get ******!!

• 
  ⚡︎♖♤ V A L E R Y E - G R A V E S ♤♖⚡︎ (@ValeryeSnep) reported 19 minutes ago

  After being a loyal customer to Telstra for as long as I can remember, starting with prepaid credit to a Bring Your Own Device simcard plan, I've swapped to Belong mobile. I'm not accepting a ten dollar increase to my phone bill with no additional exrltras. **** you Telsta.

• 
  Miles (@Michael1953_202) reported 21 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  joel0437 (@Joel_0437) reported 22 minutes ago

  @boomerangmadi @metrotrains Cellular DAS for Telstra, Optus and Vodafone to provide cellular on all 3, it also hosts the train signalling GSM-R 1800 network too.

• 
  AlexanderTheDad (@ATD_GGs) reported 24 minutes ago

  12 years at Oracle. BT, Vodafone, Telstra, Home Depot, UPS - enterprise server tuning. Turns out, optimising a gaming PC and a production server have a lot in common. Latency, throughput, stability. 25 years of that experience is baked into FAST.

• 
  Melinda Walsh 🚜 🇦🇺 🐑 🌾🏏 (@walsh_mindy) reported 26 minutes ago

  Telstra email re increased $$ & why it’s necessary. “Increasing our prices helps us keep improving our mobile network performance, reliability & security to better support changing connectivity needs.” I disagree Telstra!!! You only successfully increased black spots of NoService

• 
  BhagsNStonks (@BhagsNStonks) reported 29 minutes ago

  @disco___cat You can use boost mobile which is Telstra though a little cheaper. I'm with Vodafone now and yes you do notice the service drop compared to Telstra

• 
  Extranious A (VIC/Tim) (@AssExtranious) reported 29 minutes ago

  @gilmie76 @Telstra @MarkAClarkson Or threatening you with a $200 fine for not returning your modem after your house burned down.

• 
  Kerani Cameron (@CameronKer50028) reported 34 minutes ago

  @FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate

• 
  Sam Saffron (@samsaffron) reported 37 minutes ago

  @hichaelmart I run my own custom ICE server on a digital ocean droplet 160ms away. It also pointlessly runs TURN (coturn), I am thinking of swapping the TURN fallback to Cloudflare, cause at this point falling back to TURN gives me nothing, I can just use HTTPS direct. STUN though (managed via Googles free service) is really impressive, even on my Telstra mobile network in Australia.

• 
  SW kongzlla (@kongzlla) reported 38 minutes ago

  What ******** do you mean, an astronaut has better WiFi than Telstra

• 
  davie ewan macdonald (@escalatorover) reported 43 minutes ago

  .@Telstra In 2025 I had an issues with Telstar email outgoing server to my desktop. Eventually after 8 weeks Telstra finally accepted they were a cause of the dysfunction of my application. Today after 7 weeks I have had cause to write the following to Telstra. Dear Help Desk (Vicki Brady) Last Thursday and I don't know if it was in response to my previous write message (ONE OF SEVERAL) I was via text/sms promised a support call. New Case/reference Number 129518320 I have heard nothing! This issue with your server connectivity to my desk top application,encryption to your server incoming to my app means this matter has been ongoing now for 7 weeks. In April/May 2025 it took Telstra 8 weeks to accept responsibility. In the meantime I have been struggling with Webmail and today I can report in detail recorded over the past 3 days 11 (Eleven) separate bugs in webmail that are repeated multiple times amounting to 21 (Twenty One) cases of dysfunctional instances this morning.  These  issues reported at least as far back as 2023 but were again at various  times over the past 7 (Seven) weeks. Only with a desktop application can these issues be minimized. The last consultant prior to my message of last week was highly disingenuous with me saying he would keep the case open until I as I offered to do again consult MS about the issues . The outcome was he simply closed the case  as reported to you Tuesday last. DM's not accepted. Here is fine. Nothing to hide

• 
  Kouva (@Kouvaau) reported 43 minutes ago

  @AFL @kylie @Telstra Big yawn.

• 
  Glen Appleby (@realglenappleby) reported 44 minutes ago

  @PollyPorridge Been ok lately. But sick of - pointless kayo ads for the kayo service - gambling being the primary advertiser - Telstra / Harvey Norman being the rest Kayo has excellent targeted to postcode ads for elections - but clearly there isn’t anyone new adverting

• 
  Travis (He/Him) (@TravGee1980) reported 48 minutes ago

  @Freo_Dale @Telstra I received the same email. I investigated other SIM only plans and found out I can get unlimited calls & 10 X as much data for $1 less per month. I've been a Telstra customer for nearly 20 years but it just doesn't stack up financially anymore to stay with them

• 
  Greg Briggs (@greg__briggs) reported 49 minutes ago

  @disco___cat Have you thought about Aldi? They use Telstra network and way cheaper. Have the kids on them and will probably switch my wife and I across later this year.

• 
  Roansome (@roansome) reported 50 minutes ago

  @teslaownersSV I'm looking forward to this service coming to Australia. **** Telstra and Optus...

• 
  Bryn Davies an OA dad (@tofar1) reported 57 minutes ago

  @CathyGobbart @Telstra We had great coverage at the Perth athletic track and has we hit hale Rd the signal went. It was that bad Daniel could'nt order us uber eats online

• 
  Nina Nikolic 💫 Kerri (@kidkerrigan) reported 59 minutes ago

  @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

• 
  Sarisa sandy Lindsay (@LindsaySarisa) reported 1 hour ago

  0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW