Telstra

Telstra Outage Report

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telstra Outage Chart 02/04/2026 02:30

February 04: Problems at Telstra

Telstra is having issues since 01:00 PM AEST. Are you also affected? Leave a message in the comments section!

Will Telstra compensate me for the outage?

The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Perth, Launceston, Brisbane, Sydney, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.

Loading map, please wait...
City Problem Type Report Time
AustraliaLaunceston Phone
AustraliaMelbourne Internet
AustraliaAdelaide Internet
AustraliaPerth Internet
AustraliaLaunceston Phone
AustraliaBrisbane Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • MaggieMAB Maggie Duke (@MaggieMAB) reported

    @DocEvatt I blocked him. I also lodged a complaint with Telstra.

  • Dabomber David (@Dabomber) reported

    @JarrodKent I've got the Kayo app running on Chromecast Google TV, ever had an issue with it freezing or pixelating. The smart TV app is not so good. It doesnt buffer, but pixelates from time to time. Telstra NBN 100.

  • sam_dammers Sam Dammers (@sam_dammers) reported

    @FINALLEVEL Oh weird you're getting rid of them? In Australia, Telstra made ours free to use, and installed public wifi in them. Rather then remove them, they now just help people when they might be stuck.

  • BARGH3ST bone music (@BARGH3ST) reported

    i would simply switch providers to one that charged me less for better service but alas telstra is the only one that covers the truly rural round here

  • Styletix §tylez 🤙 (@Styletix) reported

    @milankakabaros @LFC_Australia I worked with Telstra for years. They care even less about the customer unfortunately

  • cellblock3138 Jailbird (@cellblock3138) reported

    Sorry rant time! Telstra our internet provider cancelled our service with no request from us! Caused issues with 200 plus sites and now Teltra trying to wash their hands! Cost my business at least 500k! Can i fight?

  • Nyscat Nyssa (@Nyscat) reported

    After 9 hrs of no phone, and numerous thoughts of “if I google *this* it might help then a “damnit no service so no google” it took exactly 8 min in @Telstra at Castletown this morning to have a new SIM activated & now I’m all good! They were great and so quick and easy!

  • welling_phil Phil Welling (@welling_phil) reported

    @MarkTomasovic In Australia they did two things with the old phone booths: 1. Turned them into free WiFi access points for the public. 2. Made the land line phone free. That said the biggest Telco (Telstra) did this to encourage greater use of their network.

  • smyth_rosa Allambie_Girl (@smyth_rosa) reported

    REMEMBER: IN VICTORIA...... The Determination recognises Telstra as the Emergency Call Person for Triple Zero (000) and 112. Telstra has responsibility for providing the service which answers calls to these numbers, and transfers them, with relevant associated information.

  • LifesGood0067 Laura G (@LifesGood0067) reported

    @Telstra We are with Telstra. It's 2022. We live in Sydney metro and our download speed is 0.9mbps - 2.0mbps. FAIL.

  • Flamingdragon63 ChAd0x1 (@Flamingdragon63) reported

    @grae_olsen @Telstra Telstra why the f has my data connection gone from 4G to 3G!!! I will leave this dumb service and go back to Optus fix your network!!!

  • paul_roodt paul roodt (@paul_roodt) reported

    @Telstra Cant resolve issue ......i keep going around in circles. ive been on the phone for over 2 hours getting told all sorts of different explanations on why they cant help me !!!!!!

  • loreto_wallgate Loreto Wallgate 🇦🇺🇨🇱 (@loreto_wallgate) reported

    @WUTangKids Here in Australia our service provider Telstra made all their phone booths (pay phones) nationally free to use for all national calls. International calls are at the users costs but all others are free.

  • DWOLFBTC D WOLF (@DWOLFBTC) reported

    @elonmusk I’d like to replace my NBN with starlink Are we available in Australia as of yet? Keen to get away from Telstra drop outs all the time… pay a lot for Telstra not great service

  • ChantelleHills1 Chantelle Hills (@ChantelleHills1) reported

    @itsRyanUnicomb @Telstra @NBN_Australia Yeah. I love how Telstra staff treat you like a moron... I got tired of it. Moved to Aussie broadband. It's still Aussie NBN... Which is trash... But at least it's reliable. And I get the speeds I paid for.

  • Styletix §tylez 🤙 (@Styletix) reported

    @milankakabaros @LFC_Australia I moved from Telstra to Optus a few years back and have had a much better experience. More then halved my phone bill, reliable service and much easier to contact. Apart from the dodgy twitter account they've been head and shoulders above

  • WickedJDG Jack Gill (@WickedJDG) reported

    @thesiswhisperer @Optus Belong (Telstra network) is a good company. They just doubled my monthly data for no particular reason and for no extra cost, and it rolls over each month. Plus they are carbon neutral under Climate Active! 🌳

  • TreeTheThicc TreeTheThicc (@TreeTheThicc) reported

    @Telstra I've gone over this issue several times.

  • Lichenoss Douglas Yoo (@Lichenoss) reported

    Car doesn't work, Telstra is offline, but pho is good. GG

  • TimmyMorley Tim Morley (@TimmyMorley) reported

    Is anyone able to explain the lack of proper phone signal in #launceston cbd the last couple of days? Appears to be a ring around the city where 5G drops out and only 3G/4G is available 😬 #telstra #Tasmania

  • mamasimmerplays Mama Simss... (@mamasimmerplays) reported

    @JPLloyd91 @CrankiF @TelstraEnt Or the metre-long antenna bolted to a three metre tall pole just to have twitch lag out every few minutes. But we gave up on Telstra anyway because they were too expensive when the competition's service isn't any worse.

  • PolliePolice Pollie_Police (@PolliePolice) reported

    Please fix the public phone in Macksville outside Carpet Court @Telstra @andypenn

  • BARGH3ST bone music (@BARGH3ST) reported

    one database has now loaded! but only long enough for me to get 3/4 things done. the other one won't even load the login page. meanwhile youtube is struggling to buffer a video at 144p. i am the only user on this wifi connection. explain this somehow, telstra

  • Luluvita__ Lulu Vita (@Luluvita__) reported

    The saga continues: last week I missed 2 flights and qantas lost my luggage and took ages to deliver it. It had strong Kath and Kim “waiting for Telstra” vibes. Today my car wouldn’t start with my key. Get racq to come out and they start it up no issue 😭🤡👌🏻 whyyyyyy lol

  • paul_roodt paul roodt (@paul_roodt) reported

    @Telstra Hi Tanasha, thanks for getting in touch, its a very long story. Short version there was a debt that was never dealt with by somebody at telstra who was supposed to be helping me at the time . Back in 2018 . i have sent emails with no response and mu account was closeed.

  • johnsmithizzle7 John Smith (@johnsmithizzle7) reported

    @Telstra hey guys need some billing help

  • LifesGood0067 Laura G (@LifesGood0067) reported

    @Telstra Yeah we tried getting help for over 1 year but that was all a fail as well. You bet there's something not quite right; that's why TIO is investigating. Just letting the good community know how poor your services can be.

  • MissLucy552 Lucy Landau (all Pfizered up) (@MissLucy552) reported

    @Telstra Judging from the other tweets to you looks like there’s been quite a few problems for people trying to use pre-paid recharge in various forms. Hope it gets fixed soon…

  • OzRetrocomp OzRetrocomp (@OzRetrocomp) reported

    @mrtonymartin Next time a 'Telstra' or 'Microsoft' scammer calls me, I'll have to ask them whether they can offer tech support for my box of sand.

  • BARGH3ST bone music (@BARGH3ST) reported

    badmouthing telstra in the hopes they'll come back and fix their mess, or - failing that - knock a bit off my phone bill. one or the other