Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (36%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Horsham, Adelaide, Warrnambool, Morwell, Perth, Maitland, Young, Cornwallis, Cooyar, Hobart, Newcastle and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Political Correctness is over rated
(@PoliticalRated) reported
@Telstra how does one report overhead Telstra lines that are down? I’ve been on hold for over an hour. Safety isn’t a priority I guess!
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SNKYwolf
(@SNKYwolfps4) reported
1 - Make sure kids are asleep 2 - Make sure wife is happy 3 - Check to see what my fav streamer @rekkr_201 is playing incase of random community event and just to support 4 - Sit infront on comp thinking what to play @Telstra #UpMyGame
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BGA
(@Damian_BGA) reported
@australian Is that because @Telstra has provided such abysmal service at such inflated prices for so many years its finally realised its bad for business?
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Sayed A Chowdhury
(@naafiieS) reported
@Telstra Every customer service attendant failed to restore e-sim service for 0410363033 My phone model is iPhone 11 Pro Max
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Bunyip Bluegum
(@maelduin_ross) reported
@tanya_plibersek "Telstra is planning to have all its consumer and small business calls answered within Australia within the next 18 months" And I thought hanging onto the phone for an hour was bad.
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Kev Kellaway 🇦🇺
(@KevKellaway) reported
@lakemac Thanks guys, I can’t find it. I’m just trying to get some mobile reception from someone in Mt Hutton, it’s really dreadful. Optus and Telstra have both been hopeless at giving any help, just like their service. Cheers, Kev.
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Ron Wilson
(@sreepsmit) reported
@Telstra @thealexfreeman Hey Telstra, I’m experiencing your absolute rubbish level of service as well. I’ve resorted to tweeting your CEO who earns 4 million dollars a year overseeing this crap. You and Andy Penn suck!
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Peter Simpson-Young🧠
(@PSimpsonyoung) reported
Hey @Telstra, you've charged me $300 over 5 months for a Nighthawk you never sent & a non-existent service you've never provided. I've tried your live chat multiple times, but they're useless. How on earth do I escalate this annoying issue?
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Ange Recchia
(@angesbiz) reported
@martynsportblog @AFL Once upon a time you used to be able to log in with your Telstra account if you had one. Not sure if that is still the case. I’ve never paid for it so I don’t know what it costs.
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John Francis Spehr
(@JohnSpehr) reported
@Telstra Complaint: I have just found out that my internet is coming via the 'backup' NBN modem light is supposed to be green if the system is working OK. If it's blue, it's on backup. Technician today told me mine is always on backup. Tried 13 2200. Got a text with a link that
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Leonie Wood
(@WoodLeonie) reported
@Telstra perhaps YOU and YOUR OFFICE could report this as a potential scam, having received my complaint!
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Ron Wilson
(@sreepsmit) reported
@Telstra @JPKCFO I bet it didn’t help John?
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hohum
(@hohum3001) reported
@Telstra so any chance I can buy the service do you reckon @Greg ? I'd like to stay with Telstra but I need a connection...
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Simon Colwell
(@simon_colwell) reported
@Telstra I'm told it takes two business days to cancel the order.
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Sayed A Chowdhury
(@naafiieS) reported
@Telstra Bill overdue. Full paid immediately but they telling me now having trouble to restore esim service. This happened on 26 January.
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
@Telstra I've been told in store that @Telstra is attempting to move everyone to online billing. So every time I go in and they reset back to paper - the next bill round the system appears to reset to online. FURIOUS. Please fix your systems - and fire your programmers.
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Ken 🐨🐨🐨
(@vaughan_k) reported
Ah @Telstra after many reports over years why have issues I reported haven't been actioned? Like "You have access voicemail you have entered a invalid number which is not part of this service" even those I never entered a number.
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Ken 🐨🐨🐨
(@vaughan_k) reported
Ah @Telstra after many reports over years why have issues I reported haven't been actioned? "You have access voicemail you have entered a invalid number which is not part of this service" even those I never entered a number.
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hohum
(@hohum3001) reported
hey @Telstra, I know you're busy, but can someone take a look at my complaint about 1-2828474517734 please? I'm trying to give you more money.
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RealityPartyAustralia
(@PartyReality) reported
@FinancialReview And Telstra will never be anything more than a shell of what it should be - one of our greatest and most innovative companies. Instead it’s a reactive, monopoly rent seeker and a cesspit of minor identity agendas. All colours over substance and mediocracy over meritocracy.
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Sayed A Chowdhury
(@naafiieS) reported
@Telstra No outage. They can’t restore from suspension
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hohum
(@hohum3001) reported
@Telstra @Greg to be a bit fuller in my request, I'm hoping someone can help me with my problem - i.e. to get internet. I don't care about the complaint.
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Dr. Pidgo
(@lizzysawrusrex) reported
Finally, there is the ongoing saga of us trying to get in touch with @Telstra who told us 11 hours ago in their online chat that they'd respond to us as soon as possible to resolve our issue and of course we can't get through to anyone on the phone...most unimpressed...
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Political Correctness is over rated
(@PoliticalRated) reported
@Telstra Thanks for the reply. I’ve already tried that. Telstra response - Thank you for using this service. A low cable across a road may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.
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Mohit Gupta
(@mohitg76) reported
@tanya_plibersek @Telstra I am sure the service would still be as crappy as ever..
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Ron Wilson
(@sreepsmit) reported
@dvishalh2 @andy_penn @Telstra So crap, in the same boat.
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Maso69420
(@maso69420) reported
@telstra why tf is my internet so bad I never had problems at my old house I move 5 mins down the road and next thing I got from 25mbps to 5mbps and sometimes my pc just doesn't connect like what is wrong #Help #telstra #telstrasucks
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Sayed A Chowdhury
(@naafiieS) reported
@Telstra My services off for three days. No signal
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Peter Nikandrow
(@PNikandrow) reported
@Telstra Telstra - phone dropping in and out 4G to 3G all day. What’s doing. Coverage terrible at the moment.
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Political Correctness is over rated
(@PoliticalRated) reported
@Telstra I’ve physically had to tie it to the verandah railing due to trucks coming in and out of the street, so as to not cause anymore further damage.