Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 27: Problems at Telstra
Telstra is having issues since 09:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Quinns Rocks, Adelaide, Cairns, Loxton, Darwin, Penola, Hobart, Launceston, Mandurah, Gold Coast and Yendon.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Phone | |
| Sydney |
||
| Brisbane |
Internet | |
| Melbourne |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🇦🇺
(@therealhki) reported
@KanteBeStopped7 We’re starting to become like England where you need a different streaming service for each competition. Already have kayo (only because of Telstra deal) and Optus sport, don’t really want to pay for more just to get up at 4am to use it.
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Cdbrown
(@BrowntownBrew) reported
@LordSoth123 They know the speeds. How does myrepublic know the estimated speeds for every premise yet Telstra doesn't. Once a customer connects they can see all the line stats and do various loop tests and then advise customer to change plan #nbn
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Joshua Krasnostein
(@DrWho345) reported
@Telstra I have been getting these as well, thanks @Telstra and @EmRusciano for letting us know. This also happens on iOS devices, I hope a fix gets solved soon.
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iAinsley Pexton
(@PextonAinsley) reported
@ryan_milgate @EmmaKealyMP Had a couple love the bad spelling in the message had a call yesterday apparently from Telstra telling me they had to access my computer to stop the internet from being disconnected very push when I kept challenging him told me to hang up and it would be disconnected still work
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Belinda
(@belindajanely) reported
@EmRusciano @Telstra Oh I’ve been getting them too, I keep blocking the numbers .. maybe I’ll just go back to simply ignoring them. I wondered where I’d put my number down..??!
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𝓛𝓾𝓬𝓴𝔂𝓢𝓵𝓲𝓶𝓮 💙🏆 #LostJudgment
(@LuckySlime_) reported
FF7R takes forever to install with my garbage Telstra -300mbps internet.... All this installation for a autopop then I gotta do it again for the last Asia stack
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pendles rolls royce
(@softlyhslot) reported
@shelpaus you sound like someone from @Telstra support
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❄️pixar jess
(@melanchomical) reported
@elee_bella I know exactly what you mean, had to settle for Telstra where I live and they were slow and inept. Still screws up every so often 🙄
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Mike Hunt 🇦🇺🇮🇪
(@996leakybear) reported
@Telstra hey.. I keep getting calls from@mobile phone numbers very similar to mine, when I answer they hang up. Can anyone shed some light on this?
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PJ
(@parkschiavello) reported
@Telstra hey guys I need a little bit of advice… I moved over to Telstra for coverage I get one to nothing. Secondly I have horrific download/upload speeds, I was previously with Vodafone/TPG and the coverage was amazing + speed was fantastic, please help me with poor service.
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Amararose
(@justniaomi) reported
@Telstra why can I get no mobile service to make and receive calls at my home. I've just moved to Tarragindi and thinking I might need to switch because I can't get anything
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🐀 Moloch horridus
(@actualeyez) reported
@carly_solstice Just like every Government Department, the Banks, Telstra... hiding bad customer service behind the new normal.
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Lynda Shortis✳️
(@Lyndylousauces) reported
@EmRusciano @Telstra My other half got these awhile ago took me yelling at him to learn to ignore this ****
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Pro Install Electrical Contractors (VIC) Pty Ltd
(@proinstallelect) reported
@Telstra Have Andrew Penn call me first thing in the morning, my business account is not working due to the incompetence of Telstra, we will be issuing a statutory demand on Telstra
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MADAMEARTH 🌎🤬✊🏾❤️💛🖤🦠😷🐀🌊
(@MadamEarth) reported
@Diane_in_SA THIS is becoming a huge problem!! I don’t have it. I’m with Optus. Is it seriously only with Telstra customers??! What’s @Telstra doing about it??!
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Murdo.Max 🏴💧🇦🇺
(@MurdoMax) reported
@EmRusciano @ItsBouquet @Telstra Thanks for the explanation, very useful... been getting identical SMS messages and, other than blocking and deleting, is Telstra able to offer users a means of resolution?
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RemoteRAN 🫀
(@remoteAndie) reported
@Telstra Now I’m sitting with Tom, while Cortney pulls up a chair acting aggressively like I’m the one who was being rude and refusing to serve me.
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Arc
(@au_Arc) reported
@fidzeh @TPG_Telecom Yeah it's usually a provider issue which is due to them having certain things open and closed. The moment my mate swapped to Telstra it fixed all of his issues. Same modem, same house, same game, different provider.
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Joanna Davis
(@joannatdavis) reported
Telstra says it will take a week to fix my internet. I have ADSL, which is usually near perfect. But after I reported static on the phoneline I now have no internet at all.
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💧Justin
(@jtparker72) reported
@EmRusciano @ItsBouquet @Telstra Just get an iPhone. Problem solved
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Robert Hudson
(@manaz_d) reported
Holy **** @Telstra, what the hell are your help people in the Telstra App help chat doing? Now explaining a problem for the fourth time.
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Jon Sayer
(@sayer8757) reported
@andy_penn Your very quick to take praise, how about you fix our phoneline 3rd day this week without our phone No doubt you will not have the decency to acknowledge @Telstra is failing for remote customers.
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DulwichHillEcon
(@econ_hill) reported
@finbaromallon @myriamrobin The copper network is actually massively unprofitable for Telstra to maintain and run under the now USG. Because post NBN few customers are on the legacy copper - highly sub scale and only in the 8% of premises where NBN has not laid a fibre cable, and uses satillite tech
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Chay
(@chaydotcom0) reported
@Telstra I wish @Optus social media team were as cool as Telstra. I tried Telstra mobile and wasn't too impressed with the network, I found Optus better, but man their customer service sucks.
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mxtz
(@MxtzFN) reported
there a red light on mobile signal on my modem how do I fix this @Telstra
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Mons
(@monseee27) reported
@EmRusciano @Telstra Did you get the name and ID of your @Telstra bot? I'd love this level of support from Telstra
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Eddie Major
(@eddiemajor) reported
@EmRusciano @tyson_whelan @Telstra Wow, you got a customer service rep who wasn't... 1) a bot, or 2) mindless corporate drone. That's a really good response considering it's teltra.
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Richard Verheyen
(@RNVerheyen) reported
Telstra is awful. If you're paying >$55 / month to sit at home and not use your 4g data, you should consider switching
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JeremyFisher
(@JeremyFisher420) reported
@ChristieCooper7 although apparently @telstra doesn’t have any spare cash to spread awareness of this common malware issue themselves
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FE Northex
(@NorthexOCE) reported
@Telstra you guys get called out on the news for your **** internet and now my wifi is worse, id love to get through 1 night without lag, disgraceful company