Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Kincumber, Perth, Brisbane, Hobart, Corny Point, Mallala, Toowoomba, Treeby, Central Coast, Canberra, Dublin and Ettalong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Kincumber |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Ryan
(@theprovenance) reported
@Telstra Why not. Since a Messagebank update, our Messagebank no longer responds to any key input, so we can't delete, skip messages or update message. A small issue, but important for our business. Also, seemingly unsolvable.
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Dave Hall
(@skwashd) reported
@AmazonHelp @GordyPls Wow! Telstra's customer "service" doesn't seem so bad all of a sudden.
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Steve Terry
(@SteveTerryAU) reported
@Telstra can I buy an esim for my iPhone 12 online given I’m already a customer and not have to go to a store? #thanks
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RugbyLeagueGypsy
(@BBRBAZ) reported
@Telstra Ongoing issue Matthew, have tried repeatedly to have it addressed and now at a point where we (and many neighbours) are going to change providers.
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Zingelpig
(@787eb2dc77a447b) reported
@Telstra Hey Ivan want to explain to me how the My Telstra app is the best way when I HAVE NO SERVICE IN MY AREA.. you could simply give me the ******* phone number.
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Maidenwarrior of The Sewer Rats
(@BrittMezher) reported
Telstra sucks. #telstra
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russell tibballs
(@russelltibballs) reported
@Telstra ps there are 2 possible issues one is the Telstra spplied modem has blown the ADSL port and/or the wire has gone. Both options are in your court and yes I have restarted the modem, disconnected and and reconnected the ADSL wire. #pleasefix
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Julie Williams
(@JulieWilliams81) reported
@abispack @Telstra I had a similar problem today with what should have been a very easy fix, I wanted to change my email address. I walked into the Telstra store at 9 am and told the online "support" to get f***ed at 2 pm. Honestly wtf just happened @telstra
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Adz W
(@Adlplaneboi) reported
@Brodhe Yeah I feel you, I actually have the same issue with Telstra in parts of my place and I’m in the middle of bloody suburbia
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(┛ಠ_ಠ)┛彡┻━┻
(@andrewtbeck) reported
@telstra been trying to talk to a human being on the phone for two weeks now. Your horrible voice recognition software just sends me a link via SMS to your useless app, then hangs up on me, every time. I'm now taking my business elsewhere. Worst customer service experience ever.
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Jack Skinner
(@developerjack) reported
@Brodhe Honestly I've changed telco's over reception issues. Had constant drop outs with Optus... moved to Telstra and it was perfect (and got 5G). Might be worth a competitor check...
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johnshenton1982
(@johnshenton1982) reported
from
Westfield, State of Western Australia
@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra
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TheTopMostDog
(@TheTopMostDog) reported
@TranceBrony @buny @elonmusk Yurp. I seriously considered getting fixed 4g at home (no 5g here). Doing the research, I found I'd have to go with network owners directly, not resellers, to lessen my chances of getting shafted during peak times. Telstra is the main provider here, but their data plans are crap!
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Téa Smith 🤪
(@tealou) reported
Anyone around Leeming Primary/Bull Creek/Murdoch have issues with 4G going dead? Both iPhone & Samsung phones, started yesterday afternoon. Everything dead. @Telstra claiming no fault (shock). Capacity issues? Can’t use our phones at the new house, including GPS.
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Graeme Horner
(@graeme_horner) reported
Is there a worse service than @Telstra? No NBN service or residential phone line since 1 Feb 21 and they've just closed the case having made no effort to fix it. Unbelievable. #INC13246752
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Yosemite Sam
(@Yose18007365) reported
@NRL Remember when you could stream the game if your were a Telstra customer?! Well they lied to customers renewing their plan . Remember there are other providers out there!!!
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Chris Holden
(@iamchrisholden) reported
@Telstra Error code, error code, error code, should be a free service with Kayos crap, bring back the NRL ap streaming
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Chris Nelson
(@qldtrials) reported
@pbracing1617 @Telstra Never...
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Montana-Belle Walker
(@MontanaBelleW) reported
@Telstra is there an #outage in Perth for mobile networks?
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Margaret Dahlstrom 😷 #IStandWithDan
(@MargDahlstrom) reported
@BrittMezher @Telstra And it's almost impossible to contact them when you have a problem. They ignored multiple attempts when I wanted to disconnect (because moving) 😡. Now ignoring that the cancelled account was in credit
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Kylie ⍟
(@kylie_annxo) reported
@Telstra The outage happened on Thursday night they said it would be repaired by Friday night at 6pm.I checked the site after this and it said there was no issue but apparently it’s still the same issue that was never fixed to start with. So why say there’s no interruption when there is 1
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Satya V K
(@msvkumar) reported
@andy_penn Dear Andrew, I'm telstra pre paid customer. I want to let you know that for last 1 month, your team have no clue how to solve issue of unlocking my phone. Very bad service, my honest feedback, if you want Telstra to rock in future, fix your customer service.👎👎
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warpye
(@warpye) reported
@Telstra what is up with your online chat support, they ask a question, I reply, takes them 15 mins to respond, ask me another question, I answer, takes them another 15 mins to respond and so on, been going to over an hour now, have asked me 4 questions.
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Michael Ryan
(@theprovenance) reported
I think if you would be hard pressed if you sat down and tried to make a more diabolical system than @telstra's customer service model. It is fiendishly Byzantine . A THREAD
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anne williams
(@strongcaffe) reported
There's a new phone scam where the caller says they are from @Telstra and say there are reports of slow speeds in the area, apologise, say they are giving free upgrades for #nbn and ask to trouble shoot your connection as a lead in. Warn your family members who may get caught
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Rory Manchee
(@rory_manchee) reported
@MattoRochford Probably need to sit down when calling Telstra customer service...
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Michelle Loaney 🕯
(@mishyloan) reported
@carolduncan Did @Telstra fix his phone problem?
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Dash
(@Prixstly) reported
@_vision_eF @Telstra I’m literally about to flip my ****
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Jerome Warren 2
(@JeromeWarren21) reported
Recently received my new telstra prepaid 4GX USB modem. Will not work because the password they gave me not accepted. Is this because it was made by Huawei ? Should Telstra have sold me this modem ? Cannot even get help from them now #auspol
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Kylie ⍟
(@kylie_annxo) reported
@Telstra If you tell me to call customer service to resolve this issue it would really help if they didn’t freakin hang up on you twice. This **** is getting ridiculous now