Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Perth, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong, Port Macquarie, Gold Coast, Canberra, Geraldton and Stirling.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Marco Scali
(@MScali2) reported
@TraceySpicer @Telstra @NBN_Australia Unbelievably poor form.
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Em⁷ 🇦🇺💜
(@MoonlovingOt7) reported
Telstra and Vodafone Also NBN If you let me down again………..
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Chicken nuggets
(@14kenito) reported
Hi @Telstra is there a telstra outage in Melbourne Cbd? My data keeps on dropping…
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Levi williams
(@zaxcl_) reported
Telstra **** off stop asking me if I want data kys @Telstra
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
Huge thanks to the @Twitter brains trust for helping me sort out the phone issue with Dad. Also, thanks to @telstra for getting the line open again. However, the fact remains that elderly people are still having their phone services tampered with if they miss one bill. 😢
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FatJettyBoy
(@pattypellicano) reported
@Telstra fix your mobile coverage ryde nsw 2112 bloody pathetic 😤😤😤
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Tracey- refined and kind. Yup it's possible! #ALBO
(@crumpetscalling) reported
@TraceySpicer @Telstra @NBN_Australia Then he has a voip. they have been phasing out legit landlines for a while now. I hope he has emergency assist? ( sorry i used to work there - telstra)
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Ian Javes
(@JavesIan75) reported
@TraceySpicer @plalor My experiences of Telstra over last 2 years is that their default response to any wifi issue is to say it is an NBN problem and volunteer to send out an NBN technician so not shocked by that aspect of your tale
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Guy James Whitworth
(@GuyJWhitworth) reported
Hey #telstra so I’ve been on hold for 40 minutes trying to get through to you to sort out my bill that YOU have stuffed up YET AGAIN (funny how you always overcharge me but never undercharge me!!) UTTERLY ABYSMAL SERVICE! Answer your phone!
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Iran R 🧑🏾💻
(@iranthau) reported
Telstra has the worst customer service. I’ve tried Vodafone, AussieBB. Their customer service is so good.
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Maria Turner
(@TurnerMariaT) reported
@TraceySpicer @Telstra I hope it gets sorted. My parents are ageing too and Covid times are worrying enough without communication problems in the mix. Their next door neighbour was hospitalised yesterday due to debilitating Covid symptoms (much younger than my folks).
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Tracey Spicer AM GAICD
(@TraceySpicer) reported
@DavisConcept @Telstra @Optus What a terrible practice and horrified to hear it's still happening widely - and is deliberate. Your dear mum. Just awful. x
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sarah bourke ☕️⚔️🖤🎼💉
(@blixagerl) reported
@TraceySpicer @Telstra @NBN_Australia Appalling. I know several people isolating due to co workers being told to shhhh and come to work with COVID. Poor pandemic practice in a vulnerable persons home is unconscionable
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Mark
(@scrumblebum1) reported
Why does @Telstra tell me to go to a site to check internet and then when I go they say their is an outage, even though the wifi is working . As if I don’t have enough dramas with you lot.
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Cosmic Spark
(@cosmic_spark12) reported
I am now a Support Level 1 for NBN Telstra, yay. A job I kinda wanted for a very long time. Now I am a working pone. Oh boy the anxiety and the worry of screwing it up are getting to me ahhhhhhh. but yay, but ahhhhhhhh
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Matt in Self-Lockdown
(@mezla) reported
@TraceySpicer @Telstra Telstra are A NIGHTMARE. They never admit fault, they make HEAPS of mistakes, and when they compensate you it's begrudgingly and too little too late, and only after you spend MANY hours speaking to 50 different people. DO NOT USE TELSTRA.
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Darren Brown
(@djbrown50) reported
@Telstra The resolution was I had to pay, it took 5 years to do this, the phone numbers were not available to transfer, so we had to get new ones as well. No idea of reference no, but the phone numbers were 0424140235 and 0418 763992. It was a New Beith address in 2015
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Kerrie
(@kezza512) reported
@connor_daren @Telstra Telstra is a pathetic organisation. 3 weeks I waited for my new phone. Called OPTUS and phone was delivered within 15 hours. Great service from OPTUS.
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Carla JS
(@CarlsCarla) reported
@TraceySpicer @Telstra Telstra have the worst customer service. I transferred all personal and business accounts to TPG years ago and never looked back.
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Crace
(@CraceyWash) reported
@TraceySpicer @Telstra @NBN_Australia They are the worst.
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kryptix_au
(@kryptix_au) reported
@Telstra can you fix my wifi
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masomum@bigpond.com
(@masomumbigpond1) reported
@vv_9530 Went swimming in the pool and dropped my phone in the water!! Couldn't restore even with expert help so had to spend hours in Telstra getting a new phone!! Samsung Galaxy S21FE 5 g. It better give me a good life!!! Love to you V. Take care and be well.
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Anjan Madan Majumdar
(@anjanmj) reported
@Telstra Ordered a Speaker on 30th Nov 2021 through Telstra Plus. Order was not fulfilled and it has been more than a month the money is also not being refunded. I am not sure what is going on .... Can anyone help LYO53464748.
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Laurel Papworth
(@SilkCharm) reported
@TraceySpicer @Telstra @NBN_Australia Telstras response will be to send you a link that then grabs all your followers, then tell you prob is registered, defer to customer service and ... hey we are in your bases and we grabs all your dataz! Learned the hard way :P
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Shelley Roylance
(@RoylanceShelley) reported
from
Adelaide, State of South Australia
@TraceySpicer @Telstra @NBN_Australia That’s terrible
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Mac on tap 💉💉💉🌎
(@LetSleepingDogz) reported
Down to the last 6 weeks before the final date of NBN switch. Reading lots of comments and still unclear whether there’s a real chance of achieving the stated download speeds. Leaning towards the mid point @telstra just for ease of transfer of business emails. Warnings? 1/3
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I'm Done
(@SherillHynes) reported
Laurie Patton, former Chief Executive of Internet Australia, said: “This government, in particular, refuses to accept advice from industry. The most glaring case is the NBN, where a host of broadband experts told it that using the old run-down Telstra copper network would a dis.
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Donna Ciccia
(@donnaciccia) reported
@TraceySpicer @Telstra @NBN_Australia I give people an N95 if they have to come in my house. Police came to our door just before Christmas to take a statement with no masks asked them to mask up & we will discuss outside. Mind blowing the poor public health messaging.
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Mac on tap 💉💉💉🌎
(@LetSleepingDogz) reported
Is there a lengthy wait with connection to NBN at present? @Telstra Can I get things done before 25/2? What issues are there to be aware of? #nbnswitch 2/3
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Monica Attard
(@AttardMon) reported
@TraceySpicer @Tasdevilsrgr8 @Telstra Not at all surprised Tracey. How telstra remains in business is of never ending surprise though.