Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Glengarry, Sydney, Perth, Brisbane, Melbourne, Horsham, Adelaide, Warrnambool, Morwell, Maitland, Young, Cornwallis, Cooyar, Hobart and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Glengarry |
Internet | |
| Sydney |
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| Perth |
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| Sydney |
Wi-fi | |
| Perth |
Internet | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Powell
(@_powellmark1) reported
@larsklint @Telstra - Login to telstra app - Try to make changes to plan - Redirected to in-app browser page of settings - Asked to login to Telstra within the telstra app - Be told changes can't be made in the app and to call them. Sonuva.. 😩
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Edwomble
(@edwomble16) reported
@MathewJThompson @Telstra worst call centre in Australia by far. I have been cut off many times, and pushed to the back of the queue again. Wasting hours without a single apology
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Julian Noble
(@electricwings) reported
@TelstraEnt No phone number or email contact details on telstra enterprise site - and your contact form doesn't work.
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Julian Noble
(@electricwings) reported
@TelstraEnt Does the rest of Telstra know this though? Some Internet Direct services have been (with reduced features) migrated to NBN - and support/complaints doesn't know anything else exists.
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Old Croaky ❌
(@OldCroaky) reported
Interesting to see that #AndyPenn poking his head up @PressClubAust next month. While not on topic hopefully someone will ask him about customer service & the extremely bad reputation Telstra has for delivering good (not even great) customer service while he’s in the spotlight.
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Kelly 🌻
(@kelly_ashie) reported
@BecWrong Holy ****, I had overdue Telstra bill that I found yesterday and paid it, I think it's alright because I'm still using my phone 🙄
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Terry Toaldo
(@TTAUG10) reported
@Telstra I’ve been asking for weeks via the mytelstra app with zero response or rather “we’ll get back to you”. Refer: 13172602. Original technical issue had a few case no: 11642528 or INC 000014955641
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Michael Nardella
(@MichaelNardella) reported
@andy_penn @Telstra Please help get internet back on in Toolangi, Vic. No internet for 11 days, power back 5 days. Not getting anywhere with support. I'm not the only one.
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John Walsh
(@trentgaybody) reported
@Telstra Adding extra data to my modem seems pointless as it’s not working! It also doesn’t revert to 4 G as it should. I’ve done all the trouble shooting and had patchy cover yesterday but can’t access anything on my smart tv as it says no internet available
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Georgia Westen "Another point of view"
(@GeorgiaWesten) reported
@Telstra Hi, I received a $15 penalty on my account, even though i have experienced outages and no power. I have tried calling many times but up to one hour delays. How can i resolve this problem?
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Jarrad Grainger
(@J_Grainger) reported
So, you think @Telstra technical support is bad. Try booking a move to a new house which has a pit out the front, everyone around you has nbn but you aren’t on the map…. What a nightmare. This is going to go on for 6 months I can feel it
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John Cas
(@moresunshine_1) reported
@Telstra Over 5 weeks of continual stuff ups to my client. You duplicated a fixed IP and continued to blame our end. How many modems do you need to send out?? Then the working phones then got busted due to your config and out for weeks. Hopelessly unfocused on your business customer.
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Les Jaggard
(@JaggardMixhael) reported
@Telstra Telstra has developed into a complete disaster of a company. The worst service of any corporate company left in Australia......just disgraceful now after me being with them for 35 odd years!
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Mbro91
(@Mbro911) reported
@Telstra Nah no internet at all. Worst part was that it was booked and checked 4 times to make sure so I could move into my new house and be 1 day out of work. But now they are changing their story. I have screen shots of all messages since this sort of thing happens on a regular basis.
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John Walsh
(@trentgaybody) reported
@Telstra I went through all the trouble shooting instructions on Saturday. Today I can’t access anything on my smart tv and I have to use my iPhone on 4G mode at home as I can’t access anything in wifi mode
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Woolnough ⚓
(@woolnough) reported
from
Canberra, Australian Capital Territory
On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail
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Jamesy
(@JamesyR1) reported
@telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service
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Mbro91
(@Mbro911) reported
@Telstra This is by far the worst April fools joke and its not even April! New house, need NBN box set up. Telstra booked in for today. Didn't show. now 10 day wait. How will I work from home in the mean time? kthx
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Stinkfist @onlyfans
(@RingDiddyy) reported
@Mbro911 @Telstra Disgusting behaviour from the self proclaimed number one isp in the country. Dodo has better customer service. If u need some money noe mbro911 seeing you are unable to work from home i can give u some cash for hot chippies and 1 chicko roll
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Jamesy
(@JamesyR1) reported
@Telstra Here we go again. We are setting up a new internet service and giving you more business and you won't do anything unless you speak with my Dad who passed away and was NEVER on our account to start with! How can your records mess this up? #Telstra is useless
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Edie
(@edie_le) reported
@MinhKular Bless their hearts; Telstra wants to help.
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Martin Dunlop (The Emperor)
(@MartinDunlop1) reported
i remember when barnaby joyce was the weird terrified **** up who was holding up the privatisation of Telstra in 2005. If you'd told me in 16 years time he'd be the acting PM of this country and just as ******* dumb I'd say sure, why not, put his face on the flag
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Mick Attarian
(@pmens72) reported
@NeilEvansmail @Foxtel Probably a network issue,try and get Telstra out to look at your area
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Patrick Young
(@elektrixx) reported
@Telstra Is there a known mobile data slowness/outage in Melbourne metro?
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Mathew Thompson
(@MathewJThompson) reported
Hey @Telstra - cut off twice. Third call answered by the wrong department. Transferred to someone that can’t find my account. Still on hold. I pay you for a service and this is the treatment I receive? Breathtakingly appalling. #nogood
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Jen Browning
(@jen_browning) reported
Have spent more than two hours on the phone to @Telstra today. Cut off twice and still no resolution. Furious.
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💧☘️🌱PeterBax 1/2 VAXED with AZ. Get yours today.
(@BaxterPeterba) reported
@rn_phillip @BeattieNgiare As a Senator, Joyce used the threat of crossing the floor to extract concessions from his own government on various issues including the sale of Telstra showing little loyalty to his own party. he did so 28 times.
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Michael Nardella
(@MichaelNardella) reported
@Telstra Please help get internet back on in Toolangi, Vic. No internet for 11 days, power back 5 days. Not getting anywhere with support. I'm not the only one.
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THEY TOOK OUR JABS
(@Deyterkmahjerb) reported
@Telstra Yes! Our NBN internet has been down since 17/06/21, tech was supposed to visit 19/06/21 but never showed up. Now we are told earliest someone can come is 25/06/21. 4G backup also down since 17/06/21. Both of us work from home so need internet ASAP
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Mary O'Brien
(@marywaratah) reported
@Telstra If you read the Twitter thread, you’d know that I was commiserating with a Telstra customer. I am no longer a @Telstra punter. Couldn’t abide the poor service and poorly delivered product any longer.