Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (44%)
• Phone (36%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Gympie, Perth, Loamside, Long Forest, Penola, Hobart, Adelaide, Sunshine Coast, Canberra, Bungalow Flat, Dubbo, and Arumpo.

City	Problem Type	Report Time
Brisbane	Internet	1 hour ago
Melbourne	Internet	3 hours ago
Brisbane	Phone	5 hours ago
Sydney	Phone	22 hours ago
Gympie	E-mail	22 hours ago
Perth	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Dewar (@PeterD84508) reported 6 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  mark coppleson (@vmc2011) reported 9 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  the what an election chocobo (@noreasonspec) reported 11 minutes ago

  Has Telstra mobile been dog **** for anyone else in Sydney recently? Just tons more black spots of no coverage on 5g?

• 
  Gus Lefty Aussie Patriot (@GusLefty) reported 14 minutes ago

  @arbsmichael Howard left a $55bn Gross debt Howard gave us tax cuts to offset the cost of the 'never happen' GST he introduced He invested the money from the sale of Telstra to start the Future Fund

• 
  Jumbarrawa (@jumbarrawa) reported 15 minutes ago

  @SocialPiranha3 @Telstra They sell chunks of lines to other companies that sell the lines cheaper. and offer better service how is that possible >

• 
  Mike Sharpe (@VMaxF1) reported 16 minutes ago

  @Telstra How does the assessment process work? U&P doesn't apply from what I can see in that link, but a (very expensive) device appears to have basic paint/coating flaking issues, which should be able to be resolved.

• 
  Jean-Pierre YIN (@kalsue) reported 17 minutes ago

  @llelectronics @thesamuelnam Vodafone Network: Unlike Telstra and Optus, offers a 90-day grace period for international visitors with non-compliant phones. If you use a Vodafone local SIM or purchase a travel eSIM that specifically runs on the Vodafone Australia network, your phone will work normally.

• 
  calmingdown (@joey8bitz) reported 21 minutes ago

  @enz2g @1WeakGuttedDog Telstra is really going to hinder its own company 🙄 You, are the ******. Telstra has shareholders that want as MUCH money as possible. There is no way they would intentionally jeopardise that. You are full of ****, plain and simple.

• 
  Tony K (@TKags) reported 21 minutes ago

  @pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.

• 
  Andrew (@andrewrdn463) reported 25 minutes ago

  People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Hamish (@reach_hamish) reported 26 minutes ago

  @GusLefty @arbsmichael And privatising Telstra to safeguard superannuation is a problem why? PLUS, he did election on the GST as a reform he wanted to inttroduce in 1998. The GST never happening was a 96 promise. But 98 he did say it would.

• 
  SNOOPREY (@SNOOPREY77) reported 29 minutes ago

  @Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesn’t match what the sales reps and advertising promise

• 
  enz (@enz2g) reported 32 minutes ago

  @joey8bitz @1WeakGuttedDog You’re so confidently wrong. No **** it’s Telstra, I’ve used both and I’m fully aware Telstra own boost. Boost is a budget provider and receives lower priority to the network, it isn’t rocket science. My second phone is on boost and performs worse than my wife’s Telstra phone.

• 
  Ross (@ross_1956) reported 33 minutes ago

  @FOXFOOTY can we have subtitles or the Telstra interpreter service with this commentary?

• 
  SNOOPREY (@SNOOPREY77) reported 33 minutes ago

  @Telstra I’m concerned why I was getting 2-3 bars all week in town now I’m at 3-4 I was losing connection to internet and having buffering issues running a speed test now doesn’t answer why I had poor reception throughout the week . That’s not what I’m paying for

• 
  Jays (@Jays200) reported 35 minutes ago

  I've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

• 
  Elizabeth Blackwell (@EBlackwell6280) reported 37 minutes ago

  @twoshedslegit @angelar68197975 They sold commercial businesses, not core sovereign functions, worth around $72 billion, including Telstra, the Commonwealth Bank, airports, and rail assets. I thought selling the airports and rail assets was a mistake. At the time they were losing money, so a long-term lease arrangement might have been a better approach than outright sale. That said, it was hardly a “Thatcherite disaster.” In many cases privatisation improved efficiency and competition, telecommunications being a clear example. Critics often highlight the lost future dividends, but overlook the massive debt reduction, the interest savings, and the fact that governments are generally poor at running commercial operations. .

• 
  Sam Rusty Rennie (@hairyredmanlet) reported 38 minutes ago

  It's worth remembering that the Howard Government paid down debt with asset sales rather than genuine fiscal conservatism, and this time around, there isn't a Telstra or Qantas to sell. That said, the spending binge from late 2007 onwards makes Howard look like Milei.

• 
  Aussie Diana S 🇦🇺 (@DFactualists) reported 43 minutes ago

  @Telstra WTF! I WILL SUE YOU FOR DESPLAYING MY MOBILE NUMBER & HOME ADDRESS ********. GET IF OFF PUBLIC DIRECTORY ASSISTANCE NOW!! Your White Pages and phone number are published in the White Pages directory and available to the

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 46 minutes ago

  @KensingtonRoyal @KensingtonRoyal Telstra made cust service jobs outsourced. 2010 Me then no more job $0,can’t afford gym,back on dole! Menopause worsened & mental traumas! I’m now on Disability dole & NDIS. My weight back 100+ kgs😢! In Pandemic I desperately started Yoga Teacher course on Udemy

• 
  Paradoxa (@Paradoxa18) reported 48 minutes ago

  OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 52 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Madmike (@madmike888X) reported 52 minutes ago

  @Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am

• 
  Con (@ConPaffas) reported 55 minutes ago

  @MPolyalloy Now do the ALP list or does that not suit the agenda? Btw, I don’t support government selling assets. Or military bases for that matter. The only one that was good sale was Telstra, because they got a lot more than what it was worth and it hasn’t appreciated. Tech killed Telstra

• 
  calmingdown (@joey8bitz) reported 58 minutes ago

  @1WeakGuttedDog Boost or JBHIFI cheaper and on Telstra network. Real no brainer. Vodafone unreliable.

• 
  Rob Arbon (@arbon_rob93103) reported 60 minutes ago

  @SophiaMoermond When John Howard defeated Paul Keating in the 1996 election, Australia's federal debt was $97B. He sold assets (like Telstra) plus set about paying down the debt. The debt was cleared in 2006 and our savings began. The Rudd govt inherited $17B.

• 
  Rory Kilpatrick 🏳️‍🌈🇮🇪🇦🇺 (Brad Close Fan) (@AflGlicko) reported 1 hour ago

  @SgtButane Emptihad, Marvellously ****, Telstra Doom, Big Vic Colonialism Stadium

• 
  Colin Ritchie (@ColinCleanEnery) reported 1 hour ago

  @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

• 
  AL (@asewell6) reported 1 hour ago

  @Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience