Telstra Outage Report
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Sydney, Adelaide, Hobart, Melbourne, Geelong, Townsville, Kwinana, Perth, Bomaderry, Coleyville, Newcastle, Bundaberg, Canberra and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
||
| Sydney |
Wi-fi | |
| Hobart |
Phone | |
| Melbourne |
Phone | |
| Geelong |
Wi-fi | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin Ryan 🇦🇺
(@grouponegav) reported
I am so sick of @telstra and @nbn internet going in and out constantly for no reason, they never say there’s an outage, but remember they always send you a bill. Internet in Australia is so third world its embarrassing 🤬🤬🤬🤬🤬
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Rebecca Abdou
(@bekibanana) reported
Absolutely sick of @Telstra and @NBN_Australia. It’s been 3 weeks of non stop drop outs, 4 call outs, and no solution. If we get stuck at home again this is so unacceptable.
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra @TelstraDev @telstracareers I've now written to Investor Relations. I don't understand how this company can be so consistently bad at customer service, or how it blames tech problems for its failure to adequately complete a basic registration process. These are exactly the reasons I left Telstra years ago.
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Sunny Malabanan
(@sunnymalabanan) reported
@Telstra Your customer service wasted two hours of my time and my issue is still not resolved.
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Gavin Ryan 🇦🇺
(@grouponegav) reported
@SaintMoe16 @Telstra @nbn Working from home, trying to remote access with WiFi, the modem signal light keeps going from green to orange constantly. I have to keep logging back in. It’s so frustrating, Telstra offer nothing
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra Latest in Adventures with Telstra's Rubbish Customer Service #TelstraSucks: "First of all, please accept my Apology for the Bad experience you have faced, if I were in your place I would have exactly felt as you feel. I've gone through your account details... 1/3
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Amber 🇦🇺🐨❤️☺️
(@amber_wallace75) reported
@RealTimOlyphant I use Telstra in Australia. They’re expensive but I love their customer service & they have the best coverage in our country. Hopefully whoever you use will connect you with Telstra if you come out here.
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Bryan
(@Bryan74535698) reported
@BlacketPeter @Howelly_Agro @Telstra Your wonderful post office lady had trouble also. She was told a worker had created an issue to a number of wires near the exchange but they will can only fix wires that fault has been reported. They come out n fix 1 at a time. Piss poor effort
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Nik
(@nik_olalala) reported
@Telstra iPhone and I have a 12 so you would think it shouldn’t have signing in issues
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@chrismclay @Telstra It has now been three hours since I started the latest attempt to use the app to resolve this problem. The latest message, an hour and twenty minutes ago, was asking me to 'please give me some time, so that I can give you proper update'. How are they not haemorrhaging customers?
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Jem
(@LawofNumbers) reported
Impossible to speak to anyone at @Telstra now. All text messaging. Memo - it’s garbage!!!
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra [NB: I don't have an account, did I mention #TelstraSucks?] "... but currently we are facing issue with Telstra app as it is under maintenance work and it will get resolve within 24 hours. I request you to please wait till that time and you can login." 2/3
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fieldsoffire
(@fieldsoffire2) reported
@Damofegus1 @Telstra I agree and should have made that point as well. They are so expensive so they should have better customer service. Where I live I don’t have an option and that’s the problem there’s not enough competition.
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra .@Telstra I've tried registering through two different browsers, through the MyTelstra app, and cannot get an ID. Your chat support in the app isn't helping. You are failing. Why is the customer support for Australia's largest telco so woeful? I ask as a concerned shareholder.
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Coldogs.
(@Coldogs) reported
@FootyRed1 @prestontowers We gave up Foxtel this year just found it a waste for what we were getting , I get AFL app free as I’m a telstra customer..
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GettingToDownsy
(@gettingdownsy) reported
@Telstra How ‘bout you focus on customer service in store. Been waiting for simple transaction for OVER ONE HOUR at store in WestLakes SA!!! Sick kid at home. Worst telco in Australia. Oh and you’re trying to put a mobile phone tower in my friends backyard. You suck Telstra!
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Sunny Malabanan
(@sunnymalabanan) reported
@Telstra Is there anyone in your team that can manage to resolve this issue. I have been on the phone and mobile chat for almost two months. You have wasted my time.
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Peter Blacket
(@BlacketPeter) reported
@Bryan74535698 @Howelly_Agro @Telstra They said to me today if they come out don’t find a issue and it’s at a residence $132 will be added to next bill
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Author Julie Wright
(@TarmacsTantrums) reported
@Telstra Hi, Is there an outage in Brisbane South today? Cannot get any bars, only SOS at Garden City Shopping Centre. Trying to transfer bank funds to Christmas shop, but without service, that’s impossible. Please help?
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Isaac Benson
(@isaac_benson) reported
Worst service ever #telstra on the phone for an hour to try and rectify my email not working and the operator said he needed to speak with supervisor and said he so-called me back on my mobile in 5 or 6 minutes which never happened #andrewpenn #telstra
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Josh Miller
(@Jmilr) reported
@Telstra Oh **** my bad, order was being held up because I didn't provide proof of occupancy for the house that we built and have lived in for 8 years and had a previous Telstra service under the same name and address. Lucky it's only a 5 - 7 day wait from when I supply the docs.
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Peter Vamplew
(@amp1874) reported
Apparently the phone scammers from "Telstra Technical Support" don't like it when you play "**** You" by Ottorongo at them!
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Vince Rugari
(@VinceRugari) reported
@DK_Flipper @mattsmithson yeah for telstra bro. calm down
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Binu
(@binuvp) reported
@NBN_Australia Service provider @Telstra is trying their level best to sort out. They are also helpless since they soccer game a confirmed date from NBN. After long wait a technician came last week and left soon saying the issue is to be attended by another team
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Alex
(@imPikehh) reported
@xEazey Telstra is the way to go. Never have any issues with them personally since NBN has rolled out (besides landline issues).
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Stephanie 🖤🤍💜 | 💛🐞
(@fpvs) reported
@Telstra I received TWO bills in the post today with two bill numbers. And the only cardline is a late fee - for a bill I believe I paid on time. Have tried to get through to someone, but the automated service hung up on me during call-back. What is going on?!
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Sunny Malabanan
(@sunnymalabanan) reported
@Telstra Is there anyone in your team that can manage to resolve this issue. I have been on the phone and mobile chat for almost two months. You have wasted my time.
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𝐎𝐫𝐜𝐰𝐚𝐫𝐝 𝐐𝐮𝐞𝐬𝐭𝐬
(@OrcwardQ) reported
@Telstra No, I can't login, #TelstraSucks, because I haven't yet been able to even register an ID through your rubbish systems. "How hard it is?" I ask. "But please do trust us [!]. I can definitely understand the situation so let me follow up the issue and sort it out for you." 3/4
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Sunny Malabanan
(@sunnymalabanan) reported
@Telstra Is there anyone in your team that can manage to resolve this issue. I have been on the phone and mobile chat for almost two months. You have wasted my time.
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Michael Crook
(@falconmick) reported
@AlexDanowicz @Telstra Replying to a telstra support question about a unity shader, that’s a first