Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Perth, Brisbane, Melbourne, Canberra, Adelaide, Geraldton, Launceston, Stirling, Kingaroy, Townsville, Mandurah, Gold Coast, Penola and Kadina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
||
| Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Melbourne |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝒪𝓁𝒾𝓋𝑒
(@bookswhor3_) reported
@Telstra is there a current internet outage? Wifi is showing red 🫠
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Stephen Black 🇭🇲
(@theblackeffect7) reported
@DiSlattery @Telstra_news @Telstra It's okay. Australia day bad. 🤷
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Cyntech
(@Cyntech) reported
@Telstra @wwwendoss All of 2795 is suffering the outage. If you check the outage page and search Bathurst, it lists an outage, but any other suburb of Bathurst says no outage (which isn't true).
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Rubee🐝🌻
(@RubeePlays) reported
Is anyone with the cheaper Telstra-network telcos and can vouch? I'm looking at MATE mobile, Woolworths, and ALDI mobile
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wwwendos Aus Social :)
(@wwwendoss) reported
@Telstra Virtually no internet, wifi or mobile phone service in Kelso NSW. Very intermittent. Can you please advise about any network outage?
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Thing
(@andrewstarr1000) reported
@BelongAU After all that I got 2 hours of connection. You can't even supply 5mps. Shocking stuff. Now I have to stay around all day tomorrow for a @Telstra technician to say that the copper wire is faulty. Then you won't fix it. Because @Telstra will say, No, we can't fix This!!!
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Andrew Birmingham
(@BirminghamAg) reported
Hey @Telstra I want to pay a phone bill and change my contact details but how do I do that. I can't find the old web based chat service
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waterrabbit
(@zep31337) reported
@Telstra As a customer this causes unneeded stress, old people die from stress so how can we stream line the process for when customers swap networks to assist with financial flow?
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waterrabbit
(@zep31337) reported
@Telstra Said a lot of ideas to help them with this process to trying upgrade the stream line system so when people get these bills we can pay them, also some business need the invoice for tax, that's what I'm having issues with is getting an invoice for tax reasons. @ato_gov_au
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Kez ❤️💛🖤
(@psynubs) reported
@ton_wild Deplorable is such a polite word for such a useless piece of garbage as is the Telstra app
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Kez ❤️💛🖤
(@psynubs) reported
@soundscaper Theres not a thread 🧵 long enough for me to explain my experiences with Telstra The App is total garbage
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north drip account
(@freyalogann) reported
@AliVaughan I went to two Telstra shops today for something and they couldn’t help me and I had to go home because I was getting too emotional about a very normal problem
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waterrabbit
(@zep31337) reported
@Telstra Can't sign up to the app as my details are not in that system yet, this causes major problems as a fault finder this doesn't correct my problem of no operator to connect with.
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Diana 🌸🇦🇺
(@DiSlattery) reported
Damn @Telstra_news @Telstra good to take my money in return for the slowest internet, I cannot even see a current tweet! 🤬😡💩
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Bill O’Slarty-Bartfast @klaartuu@aus.social
(@Klaartu) reported
@peters_malcolm I’m near Manly, in Sydney. I got one bar reception on Optus so changed to Telstra. Still only one bar. Thank Abbott/Turnbull for **** communication infrastructure.
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Peter Welch
(@ThePlumpkin) reported
@peters_malcolm 6 months of problems of limited to no reception and 20 or so contacts with Optus drove us to move away. Then trying to finalise our accounts was just insanity with false promises and either no action or partial. Moved to Telstra no problems.
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Ted
(@Random__Dents) reported
@RoadknightThe had a similar issue last week. Called Telstra and they remotely updated some firmware and was running fine again. Good luck.
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James Hutcheon
(@hutcho66) reported
@teflocarbon NZ split their government owned telco (their version of Telstra) into two - kept one as gov owned and made them do the fibre network, sold the retail arm.
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referendum? I barely
(@yeetintolerance) reported
Telstra direct debit payment failed (their fault, the account number is correct) so I paid with BPay. Turns out the BPay doesn't work if you're on direct debit. But they don't tell you that, so they a) took the money anyway and b) cut me off.
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just me
(@JoadieH) reported
@Telstra can you tell me why my bill has gone from $33 to $53 please, I tried to log into the Telstra app but you appear to be having problems
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Sharon
(@what_is_the_why) reported
Wow. Just spent last few hrs online with Testra trying to get business phone fixed. Then a message comes through saying try again 8am-8pm. In the middle of the conversation! Great customer service @Telstra. Thanks for nothing.
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Bayley Fritsch's straight sets Hair❤💙🇦🇺🪃
(@FritschHair) reported
Hey @Telstra I NEED technical help NOW!!! I'm overseas, I can't log in to my telstra account b3cause some clown at Southland shopping centre has cancelled my long term account!
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TheRoadknight
(@RoadknightThe) reported
@Ode_to_Sorrow It's 4G and, over the past 9 months, I have run the gamut, culminating in the Telecommunications Industry Ombudsman's finding that Telstra has breached Australian Consumer Law by providing a service not fit for purpose. The complaint is now with Telstra's CEO.
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Mrs. Tweet 💌
(@hughesygirl) reported
Leaving Janine on read at Telstra because they refuse to resolve an issue via their own messaging platform but tell me to inbox them on Twitter. **** 'em.
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kiryu ibn-kazuma 🏹
(@_kiroranke) reported
WHY DID IT SEND BOTH TWEETS I DELETED BOTH **** YOU TELSTRA
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TheRoadknight
(@RoadknightThe) reported
@jude4paws I will change at some stage but right now I want to hold Telstra responsible for its lies, so I am remaining a customer for now.
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Liz
(@KallieT) reported
Just when you thought @Telstra was as bad as they could get, they prove you wrong.
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Cyntech
(@Cyntech) reported
@Telstra @wwwendoss (I'm in Windradyne and getting no service, which is on the other side of town from Kelso)
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wwwendos Aus Social :)
(@wwwendoss) reported
@Telstra Many people I know in the area have no phone service or internet. No mobile service as well as no home internet.
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Knight by Night 🗡
(@cjisho7) reported
@Telstra Looking back, this is quite disgusting Telstra. You've lost a customer