Telstra Outage Report
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 09: Problems at Telstra
Telstra is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Geelong, Hobart, Brisbane, Albany, Sydney, Perth, Melbourne, Canberra, Wollongong, Mudgee, Parkes, Adelaide, Townsville, Bowen and Gladstone.
| City | Problem Type | Report Time |
|---|---|---|
 Geelong |
Phone | |
| Hobart |
Phone | |
| Brisbane |
Internet | |
| Albany |
Phone | |
| Sydney |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jett 🖤
(@Jett_B2211) reported
@germanejaws Not at Telstra stores. They refuse to let you in if you don’t scan the QR & they check it to confirm you have & they offer no other option to sign in, I’ve asked for an explanation from them so many times but they like to ignore their customers @Telstra (happened to my husband)
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yates
(@y8tes) reported
**** you & your dogshit scamming ******* company. @telstra
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craig
(@KJC135) reported
@Telstra still no internet in Seaford area it’s that slow not worth using
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Sam Newton
(@SamNewt00483955) reported
@Telstra you need to sort your online chat customer service. Someone starts the conversation, then doesn't respond for 20minutes, then responds to questions not even asked. I get your busy, but do better. You're a $23b business.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around on Friday, why must I still wait for over 15 minutes just to talk to someone? #Telstra's services to small business customers are simply THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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mumoftwo
(@dinamozg128) reported
@Telstra hi Telstra ive been on the phone Waiting over 2 hours and l need someone to Look into my Mum and dads phone line. They live in remote country where no internet nor Mobile. Both are sick. Dad heart problems and mum cancer patient
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David Kean
(@davkean) reported
The easiest way way to get your hands on an Xbox Series X in Australia right now is to sign up to Telstra All Access and immediately cancel the subscription. They have stock and you it costs around ~$15 more than retail.
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mxtz
(@Mxtz2K) reported
@Sceptic @Telstra my internet is down can u help?
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PrintDiva
(@PrintDiva2) reported
@Telstra Why so late, business hours for Telstra tech support finish at 5pm. Why not assist with getting tech support? My last 3 outages were caused by programming faults which is probably why only a few in the area have a problem
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jedro
(@jedro_) reported
@Telstra technician supposed to fix low hanging cable 10 days ago. Still waiting
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David Read
(@DavidRead3) reported
@Telstra Haven’t trying, spent 3 hours of texting only solution was to turn our phone off and on. Still poor reception!
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around for hours on Friday, I now know that #Telstra is impervious to its customers' pain. Its services to small business customers are THE WORST. Never again. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around for hours on Friday, my business with #Telstra is now done. NEVER AGAIN. Its services to small business customers are THE WORST in Australia. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Zaf
(@ZafHimself) reported
@FrnzyFN @Telstra my Internet was slow today
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around for hours on Friday, how many times can I tweet before someone picks up the ******* phone? #Telstra's services to small business customers are simply THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau I have put up with some pretty crappy services in my life, but #Telstra's services to small business customers are simply THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Lachie Buszard
(@Lachiebuzz) reported
Seriously @NBN_Australia and @Telstra since going across to NBN there is always an excuse for internet being down. “Upgrades” they say! It’s crazy the down time my internet has !
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snooze ya lose
(@spudatthebeach) reported
@colonelhogans Have a look at Aldi mobile uses telstra network, similar plans.
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yates
(@y8tes) reported
FIX YOUR ******* INTERNET @TELSTRA
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Joe Carli
(@JAYSEE423) reported
Thanks , Telstra for fixing our landline problem..well done.
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matt
(@osrsStaunch) reported
@osrsRSVP @Telstra Literally so ******* pathetic it’s been 3 weeks with issues I’m about to apply for a job to fix my own issues
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Briley Myerscough
(@BrileyM) reported
@Telstra No good. It was hours of back and forth. They said they added more data, but nothing has changed seemingly. Still slow. And we STILL don’t know when the cable outside will be replaced which is crucial.
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PrintDiva
(@PrintDiva2) reported
@Telstra Why so late, business hours for Telstra tech support finish at 5pm. Why not assist with getting tech support? My last 3 outages were caused by programming faults which is probably why only a few in the area have a problem
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau I am now having put up with an interminable wait just to talk to someone to cancel my order. #Telstra's services to small business customers are simply THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around on Friday, I am now having put up with an interminable wait just to talk to someone. #Telstra's services to small business customers are simply THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around for hours on Friday, I've now waited for 20 minutes for someone just to pick up its ******* phone #Telstra's services to small business customers are THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Briley Myerscough
(@BrileyM) reported
@Telstra when do you plan to actually give people the service they are paying for? Will STILL have no cable restored, and we are trying to run a business from home. 2.5 weeks of going around and around and around in circles, in between SILENCE from you.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau #Telstra persists in offering the same crappy service, even when a business customer wants to modify its orders. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau Having been dicked around for hours on Friday, #Telstra's services to small business customers are simply a disgrace, THE WORST. DON'T EVEN THINK OF DOING BUSINESS WITH #Telstra
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yates
(@y8tes) reported
@Telstra i’m ALWAYS lagging & spiking to 1000+ ping, your company’s service is extremely inconsistent & scam-like.