Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Perth, Brisbane, Sydney, Melbourne, Quirindi, Hobart, Townsville, Canberra, Albury, Bunbury, Newcastle, Glengarry, Horsham, Adelaide and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
||
| Melbourne |
Phone | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jase Shepherd
(@jaseshepherd) reported
@Telstra I can’t let you know how it goes because nobody at Telstra will respond. Now that I have you, I’ve gone through all those steps. My DSL port is not getting a signal and the internet light on the modem is still flashing. If you’ll have someone call me, I can provide more detail.
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Vaidhy Mohan
(@vaidymohan) reported
Hi @Telstra team, how do I setup iPhone MessageBank Plus service? Tried messaging through My Telstra app, no use. Any help?
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Vanessa Solomon
(@_vTg_) reported
@Telstra Hi Ollie, thanks for getting in contact. I was able to message a Telstra support person during business hours today and they've resolved my issue. It seems the system was closed over the weekend. Thanks
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Meredith Stanton
(@CloudsCreek) reported
@talkingkoala I want trackers on Telstra executives as well, still no landline... now in 5th week of fault. Mobile reception is crap and can only get limited access to internet in the wee hours. 24/7 chat wont work... given the royal run around (Have tractor can destroy system for service🤬)
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Adrian Craddock
(@adriancraddock) reported
@Telstra I have messaged again today and had no reply. Have you just given up on customer service? If there is a problem in your offshore call centres then surely you implement a plan to cope.
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asOzAz
(@OzAz) reported
1 HOUR on hold @Telstra Abysmal service Whatever happened to using a call back service?
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Venus
(@Venus4828) reported
@Telstra Can you explain why my last bill was for $0.003. Tried the support in app but no one seems to respond.
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DavidCallachor
(@CallachorDavid) reported
@stationmum101 My wife has similar experience over and over. Update your billing email address and no problem Mind you its not centrelink that is our issue it is telstra. I fixed it today with one call
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Thomas Raymond
(@1thomasraymond) reported
@Telstra I need some help with a pending NBN connection. Tried to contact you by phone but automated service disconnected me twice. Messaged via Telstra app but no reply. Please contact me ASAP as I have a connection booked with technician on Friday.
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asOzAz
(@OzAz) reported
so bad, even when it's working @Telstra own online testing page times out!
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asOzAz
(@OzAz) reported
Oh and the phone music on hold is glitching because we get **** mobile reception! 0 out of 5 @Telstra I just love living in a worse than 3rd world country when it comes to internet and mobile
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asOzAz
(@OzAz) reported
oh and your on hold music is **** and starting to drive me crazy @Telstra Nothing like making an angry customer even more angry by leaving them on hold and playing the same 4 **** music over and over and over and over again
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Jase Shepherd
(@jaseshepherd) reported
@acccgovau I live on the Gold Coast and the NBN has dropped out for the second time in the past month. No explanation from @Telstra and no customer service available. We pay for the service and get no help in return. What would you advise us to do?
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Red Door Bakery
(@RedDoorBakes) reported
@Telstra you describe your message service like SMSing a friend ...are you that fried that is ghosting everyone ?
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asOzAz
(@OzAz) reported
Oh great, just finished ranting how bad my @Telstra internet was and it's gone down AGAIN
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Glenn Edwards
(@GlennEd43149439) reported
@corybernardi @Telstra Go to a T Shop they are idiots who know nothing. Fix the thing myself.
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Adam Voigt 🐯🏆
(@adam_voigt) reported
from
Melbourne, State of Victoria
So disappointed (not surprised) with the lack of support from @Telstra today. They insist on sending a @NBN_Australia tech to my office who turns the internet off on me before leaving. They now refuse to answer me (for hours) on their SMS service. My business is harmed by this.
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Clayton Oldham
(@Clayton_Is_Here) reported
@Telstra hey Telstra, what's with the 40+ min wait time to try and get a fault fixed on a medical priority? And no other way to get support?
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Adrian Craddock
(@adriancraddock) reported
@Telstra I contacted telstra a month ago to try to cancel my account. I got passed on to your text messaging service and never got a reply. My old plan did not suit my needs and hence I've been charged for excess data because I was u able to leave.
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Jase Shepherd
(@jaseshepherd) reported
@Telstra is a national embarrassment. Find another provider if you haven’t already. Their customer service is literally non existent. Like, if you need to talk to someone about a problem, you actually can’t.
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asOzAz
(@OzAz) reported
now waiting on phone for goodness know how long for support from @Telstra sending this tweet (hopefully) in the few minutes internet has been up in last hour
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MDmelb
(@DmelbM) reported
@OzAz @Telstra I'm much happier with TPG. Telstra didn't even have phone support during covid 🙄
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Lauren 🇦🇺
(@LaurenHLoz) reported
@Telstra any outages in Sunbury 3429? Having internet issues...
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Lisa Tait
(@lisapodcasts) reported
@Telstra Your text messaging feature is having a bad day. I’ve been re-routed four times today.
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Jase Shepherd
(@jaseshepherd) reported
Called @Telstra twice today. Got through after an hour long wait and was immediately disconnected. This happened twice. Still no response through the message app or Twitter. An entire day without customer service. Internet is still down. @acccgovau
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Edward Jay
(@Eddy_Jahn) reported
@Telstra I just want to have someone call me or confirm disconnection of my internet service please. What is the best way to contact you for this? Your online & app self-service doesn't have a disconnection option.
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asOzAz
(@OzAz) reported
internet is still up... at the moment after going down 4 times in the last 2 hours but @Telstra internet test page just sits there spinning doing nothing
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Moz Bulbeck Reynolds
(@mozbphoto) reported
@Telstra just had a call hung up on me after 2hrs 5mins being on hold. Appalling customer service! And now my work is going to suffer as I need to get back online for EU calls this evening! 😤
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asOzAz
(@OzAz) reported
up down up down up down, at least 6 times a day. My internet from @Telstra Yay for horrible #NBN fibre to the node, not worth the Billions #LNP wasted
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Jase Shepherd
(@jaseshepherd) reported
@andy_penn Just letting you know that our internet is down and we’ve gone without customer service all day today. This is despite using the message app, multiple phone calls and Twitter DMs. The problem remains and @Telstra is totally unreachable. It’s not right.