Telstra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (46%)
• Phone (36%)
• Wi-fi (8%)
• E-mail (6%)
• Total Blackout (3%)
• TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Sydney, Geelong, Penola, Cook, Perth, Canberra, Melbourne, Adelaide, Nuriootpa, Loxton, Hobart, Brisbane, The Hills Shire, Campbelltown, and Gympie.

City	Problem Type	Report Time
Sydney	Internet	51 minutes ago
Geelong	Internet	8 hours ago
Penola	Phone	1 day ago
Cook	Phone	1 day ago
Sydney	Internet	1 day ago
Perth	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Moses kiweewa (@Moweezy5Moweezy) reported 7 minutes ago

  @Telstra Worst customer care I ever experienced in Australia. Telstra

• 
  Jesse (@JesseValeri) reported 8 minutes ago

  @Busybee32433175 @Teh_Jkr @Optus Any time I wanted a new phone I'd walk into a Telstra store and just buy one. My SIM is already Telstra its just plug and play. People make the mistake of getting a new phone whilst still paying off the current one. A never ending cycle of payments for something shiny. Boring.

• 
  RANGER ROY (@troycarlon) reported 8 minutes ago

  Hey @Starlink. Moving my subscription to Telstra, an authorised Starlink reseller. Need urgent assistance to manually delink my KIT number as cannot do it through the Starlink site as subscription is only 3 days old. Can you help???

• 
  Francis McF (@FrancisMcF1O) reported 9 minutes ago

  Regional reality check: Telstra = service. Optus = maybe. Vodafone = forget it. If only one network works outside the cities, that’s not a market — that’s a monopoly.

• 
  JIFFTV97 (@jifftv97) reported 9 minutes ago

  @dix0nm8 I use telstra jad not had any problems

• 
  Tony Walton (@TheCyclonesSka) reported 13 minutes ago

  @Telstra GREEDY ARSEHOLES!!! Isn't it funny how Telstra, that great Australian company, keeps ignoring me? If someone from lovely Telstra does reach out to me they won’t want to discuss my concerns in public. We want to help you, Tony. Please private DM us.

• 
  ₿ 💥 (@teslantir) reported 17 minutes ago

  Google + Telstra announced an Australia/ APAC connectivity partnership for Al-era workloads. Google will secure inter-city dark fiber capacity on Telstra's Aura Network, and Telstra will access fiber pairs on Google's Tabua, Proa, and Bulikula subsea cable systems. Telstra says Aura already has 8,000+ km laid. $GOOG

• 
  joe_blogswa Free Palestine (@joe_blogswa) reported 18 minutes ago

  @marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over

• 
  landman (@hasselljpb) reported 19 minutes ago

  Gotta love it when the @Telstra helpline drops out while trying to solve a @telstra issue

• 
  𝕻𝖗𝖎𝖓𝖈𝖊𝖘𝖘 𝕾𝖐𝖞𝖑𝖆𝖗𝖚𝖘𝖎 © (@skylarusi) reported 22 minutes ago

  @the_LoungeFly @Telstra 2/2 ...regarding my plan's data He claimed I'd been paying $50/mth 4 3MB of data I contacted Telstra via FB They must have told him He wasn't happy When he finally contacted tech support to fix it he listened in while I was giving feedback I reported that breach of privacy on FB

• 
  AK (@ashishiacr) reported 22 minutes ago

  @SiddharthKG7 His son bought first Mobile Network in India-Modi Telstra

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 25 minutes ago

  @KensingtonRoyal In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha/Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg!

• 
  MyBrainHurts🍸 ⚰️ (@CountessAu) reported 28 minutes ago

  @Telstra, how about you stop sending pointless notifications at 5am before I lodge a formal complaint to the TIO for disturbing my peace and quiet enjoyment. Like sleep. Morons.

• 
  Veritas (@jarro56) reported 29 minutes ago

  @karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

• 
  Nat Factor ⭐️💜 (@StuddertNatalie) reported 30 minutes ago

  @TheChopperLady It’s ok. I’m already thinking of suing Telstra for ******* up my payments and putting me in this situation! So much for government assistance right? These corporations and governments are pathetically slow!

• 
  Joanne Jones (@JoanneJ37319580) reported 36 minutes ago

  The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

• 
  Matai James Turner (@62DesertEagle) reported 40 minutes ago

  my recent Telstra Auto pay failed because someone changed the password on my Telstra account and I never turn ed the Wifi off and that card and both cards are full

• 
  Bennyboy1 (@bennyyy_boyyy) reported 42 minutes ago

  @Starlink Update: customer care sent me the kit via express post and gave $25 credit. Installation went ahead smoothly as per schedule and very happy so far. No more crap NBN that Telstra put up their prices to $115 per month for 50mbps but my Starlink gives me 100mbps for $75 per month

• 
  Mr musk ⭐️🇺🇸🚀 (@Mrmuskh4l5l) reported 46 minutes ago

  @c__future6 This is how the whole thing started when I sent $500 for a VIP Telstra Tesla membership card and never got the Tesla I won! That was my fault and now you’re trying to make this my fault I would think two guys working for Elon Musk would be a little bit smarter than this.

• 
  Antony (@Antony_Collins) reported 47 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.

• 
  Leonie Wainwright (@leoniew27) reported 48 minutes ago

  @MelPalling @Telstra Hi Ivan, you've clearly never been to Clyde, Victoria. It's a bottomless pit for Service. You cannot get service inside anyone's homes, and once you find a 'service' area, you dare not move, as it will drop straight right out. It's a huge growth area

• 
  Luke (@Posica) reported 50 minutes ago

  @ttyoma_ @luckychappy_ Well im with Telstra and the servers just arent good on apex unfortunately. Especially recently alot of slow mo or higher ping games

• 
  Paul (@Paul21421386) reported 51 minutes ago

  @KateMonogamish Hi Kate I haven't been able to follow you this past week and a half due to the Telstra tower near me being down, and now today wre have conact. Yahoo

• 
  Here4CarltonMeltdowns⚫️⚪️⚫️🇦🇺✊🏾🌊🏄‍♂️ (@camo2572) reported 52 minutes ago

  @karlstefanovic Sold everything you clown Private sector won That’s why we pay **** tonne more Look at Telecom into Telstra he royally ****** that up ******* get it right ******** 🤡🖕#Auspol

• 
  mark coppleson (@vmc2011) reported 54 minutes ago

  @RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now it’s a lot more complicated and non compliance will come with threats so please don’t be so dismissive when for some it is a big deal

• 
  cobra (@cobraschiffer) reported 54 minutes ago

  @sidneyfrommelb Whilst Telstra has network issues after your data leaked by Optus. Cooked.

• 
  rockyandralph (@rockyandralph) reported 55 minutes ago

  @AFL @Telstra Poor bastard

• 
  Lynette (@lynettekc) reported 58 minutes ago

  @MikeCarlton01 **** Telstra 🤬

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 1 hour ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  Kranky Kath (@kathtatts) reported 1 hour ago

  @ellymelly Spare a thought for those of us who have no choice of provider so have to just suck it up. Same goes for phone service and Telstra says if we don't like it then disconnect and have no phone at all.