Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Perth, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Launceston, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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krishnareddy
(@ksvkrishnareddy) reported
@Telstra hi Team, I am not able make international calls from last few minutes. I made the last one earlier today evening without any issues. Can you please let me know if there Any other similar issues reported?
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greg
(@elizabeth_BBC) reported
@OperaGoose @Telstra Never
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brad clarke
(@bradc85) reported
@BJssoR PayPal are as bad as Telstra
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greg
(@elizabeth_BBC) reported
@schestowitz I wish they would faze out @telstra’s customer service people entirely
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greg
(@elizabeth_BBC) reported
@Telstra @Thedevi30672660 You’re about to go around a never ending circle of Telstra pretending to care and pretending to do something. They will send an email to a team who will email another team and so on. #leaveTelstra
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🌏🦌🐨🌴🌲
(@island_scenery) reported
@Telstra Why isn’t Telstra helping to make that info user friendly? How many different brands of mobile phone does Telstra sell in its shops, not many really... Telstra should be gunning to defend their customers from this idiocy, to help us all to find the right instructions easily.
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greg
(@elizabeth_BBC) reported
@_infexious @Telstra Probably not working because your with Telstra. Change to Optus if you want a working phone
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Dony Jose
(@dony_jose) reported
@Telstra How much time it will take to restore the service? I have to make a lot of calls to India.
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saiku
(@saikuszn) reported
@Telstra please fix my net cant even do ****
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Dan Barrett
(@AlohaDano) reported
@Telstra This affected any Telstra customer with a SIP trunk using the victorian DNS server to resolve the nipt service. Nsw DNS was the workaround from the sip/tipt team. It took me 3 phone calls with Telstra business support to get it sorted.
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Gerre
(@__Gex) reported
Hey @Telstra I can't recharge my prepaid service. I have been unable to do so all day and now my data/usage has vanished completely. Help?
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limerick 💉💉
(@limerick_au) reported
@Telstra I suddenly cannot make international calls despite having unlimited calls until 10 April 2022. I recharged on the 6 Oct 2021 so not sure if this is linked to the broader issues with your prepaid billing. Have tried the Telstra app, but no evidence of humanity there.
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Jmags
(@jmagnetti) reported
@Telstra any reason why Android 12 doesn't seem to be rolling out to Pixel phones on your network? It should be available today? Thanks!
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justin
(@justin__kenny) reported
@Telstra has your pre paid service been resolved? Cheers
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OldMan
(@G31415926535897) reported
@andy_penn You have no mandate to talk about anything other than the nuts & bolts of Telstra. You can’t even facilitate the transition to the NBN. Cut the narrative BS and focus on your business, to deliver service to your customers.
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Guy Ⓥ🎗🌱
(@greysfan) reported
You know what, my mum is with @BelongAU and has some of the worst customer service i've ever encountered. I thought Telstra was bad but at least you have a number you can call. These guys don't have any number to call them. It's a disgrace. Send a message and pray basically.
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Graeme Lowe
(@GraemeILowe) reported
@Telstra @dony_jose It is not just recharge. Calls to NZ haven't been allowed for at least six hours. I am unable to contact my family on a promised service. I presume an adequate recompense will ensue.
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Sam
(@_booksandtears) reported
Really need to sleep because I have work super early in the morning but of course I’ve spent the evening trying to recharge my phone because @telstra seems to be having issues today. Hopefully I don’t lose my data bank for not being able to recharge today
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Mr Brain Worms
(@MrBrainWorms) reported
@Telstra can you please explain why I can't move to an Upfront plan from a BYO plan? Live Chat told me I couldn't do it because of a promotion, but I never asked for the promotion to be extended.
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SwimBig
(@Brad__73) reported
@Telstra I give up. I only wanted Telstra to correct the two mistakes they made. It’s not hard. I’m not even remotely responsible for this. Between your service and @andy_penn department I have only lost money and time. Good bye!
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greg
(@elizabeth_BBC) reported
@alansattler74 @Telstra Wait, their service is provided from the Phillipines which last time I checked was a third world country.
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Anne Matthew
(@DrAnneMatthew) reported
@BuiltTechLaw @Telstra After spending *days* on hold with telstra - I decided to put the hold time to better use - I called @AussieBroadband on another line. By the time telstra took my call I had switched providers & was back online. Aussie are brilliant. Speed is amazing. You’ll never look back.
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Dony Jose
(@dony_jose) reported
@Telstra not able to make any international calls from my mobile number. getting message as “the service is not available”. Pleas fix the issue asap, It’s been almost 6 hours now.
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Dony Jose
(@dony_jose) reported
@Telstra not able to make any international calls from my mobile number. getting message as “the service is not available”. Pleas fix the issue asap, It’s been almost 6 hours now.
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Miles Dyson
(@mi1ez) reported
Seeing increasing reports of @Android updates being blocked or otherwise not working for pixel phones on @Telstra, regardless of whether they're on 4g, 5g, wifi, and even if sim card is removed. Crazy.
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S e b R
(@SebRechichi) reported
from
Westfield, State of Western Australia
@Telstra why has mobile service in and around Dianella dropped? I’m lucky to have 1 bar on 4G but then reverts to 2 bars on 3G!
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Dr David Cashman
(@DavidCashman) reported
Hey @Telstra I spent 4 hours last night chatting with one of your representatives for them NOT to fix my new 5G home broadband. I'm trying again, and now your representative has been ignoring my messages for 43 minutes after saying they'll get back to me in 20. #customerservice ?
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One_Track_Lover
(@One_Track_Lover) reported
@Telstra every time I deal with you I have an issue. This time you failed to send a new NBN cable modem for my house move so i'll be without internet. @Aussie_BB could you get me a modem by Fri if I sign with you?
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Daniel McMillan
(@Macca229333) reported
@Telstra please fix your app for paying bills. Takes to me to a website, then asks me to sign in with my Telstra ID (cannot close this box) when I sign in it takes me back to the app. Stuck in a loop.
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Nic A
(@Nic3218) reported
@Telstra Thanks Lee, I have been speaking with another customer service person via Facebook & the problem is now resolved. Excellent customer service. Thank you @Telstra