Telstra service status: outage reports and connection issues
Why is my Telstra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Phone (55%)
- Internet (28%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (4%)
- TV (0%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Perth, Sydney, Hobart, Mangalore, Newcastle, Joondalup, Arumpo, Cook, Tullah, Dubbo, Wollongong, and Bathurst.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Phone | 3 hours ago |
|
Adelaide
|
Phone | 21 hours ago |
|
Melbourne
|
Wi-fi | 1 day ago |
|
Melbourne
|
Internet | 1 day ago |
|
Melbourne
|
Phone | 1 day ago |
|
Perth
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Sassy Cass (@SassyCassAus) reported@lostonabikeOz @RoadknightThe My telstra phone copped it despite receiving pretty much zero anything else on the cellular network here. Odd.
-
deirdre ritchie (@deirdreritchi10) reported@OhappySt Mine didn't go off. It was a great time to do it when Telstra is having issues over the next few days. They had sent me a message about that.
-
Aberrant Gentile (@AberrantGentile) reported@nemagovau If i receive the alert on the phones i had to replace because they couldn't call one number on one network that i don't use, "000" on Voda network. Then i want those phones imei numbers reinstated on the Telstra & Optus, that i have sims for. The public/private partnership scam
-
deirdre ritchie (@deirdreritchi10) reported@OhappySt Oh I forgot about that. Telstra is still driving me bonkers in my area. Again when I had a deadline to meet the service went out. Eventually I'm going to have to get Starlink.
-
Tesla Owners Silicon Valley (@teslaownersSV) reportedNEWS: Telstra says Starlink could help save lives in Australia's remote regions. 🇦🇺 • Telstra CEO Vicki Brady says Starlink can help people stranded outside mobile coverage contact emergency services. • Telstra has partnered with SpaceX to bring Starlink Direct-to-Cell satellite messaging to Australia. • Eligible customers can send satellite text messages to friends or family when no terrestrial mobile signal is available. • The service is designed to provide a critical communication option in remote and isolated areas. Starlink Direct-to-Cell is bringing emergency connectivity to places where traditional mobile networks can't reach.
-
Madasahater (@Madasahater65) reported@ShelldoHanson @Telstra I have to login to all my tv's etc everyday. 5G 🤔
-
John Young (@JohnYoung146083) reported@7NewsBrisbane Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
-
@ag6le.bsky.social Julian (@AG6LE) reported@ChinaSelect @RepMoolenaar .@Telstra rebadge their phones, and they are junk. They refused to replace my A5 (2017) (the TIO made them give me 6 month credit to compensate after they shut down 3G/NextG). Vodafone gave me an A17 to replace it,after I was using it as a modem.
-
Soloutionz (@soloutionz) reported@QBCCIntegrity Will it work when some foreign hackers take down Telstra lol
-
ted sowden - woke as!! 💧🌾🔥🚒🧸 💉💉💉🌈💡 (@sowdented) reported@noplaceforsheep l was shopp'n and had it in my back pocket!! checked it latter, "no sim, no service" on my opening page!! opened it up and didn't know if l had service or not!! sent my self a txt but didn't get it!! turned it off and back on, got the telstra bit, but still no msg!!
-
Susan Peak (@SusanGPeak) reported@Michelle71966 SORRY about 'dad' and tech issues. I feel the same (mind you, I'm probably younger than dad), but we weren't brought up with devices. Also, companies take shortcuts to save cash. Updates and safeguards are avoided. In Australia, telco Telstra has failed us. Put lives at risk.
-
John Young (@JohnYoung146083) reported@NewsTongueX Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
-
Satoshi Goy (@satoshigoy) reportedThe fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.
-
teddy (@wretchrotted) reported@Displayonlydeck @campbelIbain brother i was born the year it became telstra dome i never knew it as colonial stadium
-
John Young (@JohnYoung146083) reported@ReutersAsia Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
-
Raymond McKeown (@RaymondKeown3) reportedSo, we are now being told by Telstra, that the Indian code cutters, misunderstood the message about how to fix a problem they knew about, but did not communicate what the so called fix was The Telstra Net Result was to fix a problem create another bigger prblem And that CEO shelia keeps her $multi-million job? Anyone there Shareholders?
-
Kmac (@check307) reportedIt is time the Federal Gov stopped Telstra and others charging $3.30 for customers who want to secure there private details particularly bank details by using Bill Pay . These companies fail in protecting customers and yet they rob customers. I control my bank details not Telstra
-
Bardy Bigglesworth (@BardyBiggles) reported@VibewireCentral Great to see the reasons why @Telstra network failed. More money to shareholders other than into the network. #auspol
-
Key Phaser (@KeyPhaser) reported@Ausbobsmit @lay440318 SHY was all fired up for the Telstra outage, all fire and brimstone. But we never saw this passion for Bondi.
-
pesky paul (@BARGH3ST) reported@Telstra why does your app only recognise i have a saved card on my device 1 in 10 times i try to recharge? pointless, ripoff service
-
Josh (@joshatticus) reported@NikkiGemmell The government is stupid and didn't force the carriers to push the carrier bundles to older iPhones, so the ********* at Vodafail, Floptus and Telstra only pushed it to iOS 26.4 and later! Android devices got it fine though
-
wazza_gc (@WazzaGc) reported@Telstra been trying to pay a bill for the last *TWO* hours. Can't sign in. Mobile app: "we can't display your account, try later". Deleted and reinstalled app, no change. Windows 11: "something went wrong". This is ridiculous.
-
Fran McInerney (@franmac44) reported@JonesHowDareYou Took me a while to log in & post this morning, Jenny, as X were presumably consulting with Telstra on service provision. I’m toasting Spain in the Executive Suite today. Stay rugged up🧣 Wordle 1,857 3/6 ⬜🟨⬜🟨⬜ ⬜⬜🟩🟩🟩 🟩🟩🟩🟩🟩🥳
-
Helmut Brodesser (@hbrodesser) reported@trobb158 @FetchStep Especially one that echoes Barnaby Joyce’s moronic suggestion of a link between the Telstra blackout and a Chinese rocket test.
-
Helmut Brodesser (@hbrodesser) reported@JasonClareMP How about using unsubstantiated, incorrect Sinophobic fear mongering to distract from the real reason for the Telstra blackout, like you and Barnaby Joyce did with your moronic suggestion of a link between China’s rocket test and the Telstra blackout.
-
Matthew Perrin (@MbPerrin) reported@teslaownersSV @grok will this include Aldi which piggybacks the Telstra network?
-
Paddy (@Dabatsau) reported@7NewsMelbourne But you still have to go with an Aus provider as they own the leases on the spectrum it uses and are the only ones to provide service in buildings and high density areas. Optus & Telstra already can provide sms via starlink with calls and data in a few years. So no - the major telcos are not under threat.
-
Anna Basic (@AnnaBasic2) reported@RoadknightThe Yes but no even text message ping let alone some type of alarm they where carrying on about. My personal I pad and my work I pad both with cellular connections with Telstra never received a text at all or picked up on my phone receiving the message but no alarm. My Fitbit that gets all my texts didn’t get the text.
-
Yvonne (@YBartolovic) reportedYes it’s disgraceful just as bad as @Telstra and everyone else telling us to stay say and get jibbed we had to see it daily on the phones I had my phone off so go nothing ! There lol
-
Ross (@Ross1873493) reported@Terri_1987a @SupportPauline Agreed. 12. Eastern seaboard states. 3 x 4 APR 1400's. Problem is raising private capital, so...Commonwealth finances them; Koreans manage the build because they know WTF they are doing. Then IPO it, float it like um...Telstra. But market cap @ 35%. No more cartel bullshit.