Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Melbourne, Young, Adelaide, Brisbane, Perth, Sydney, Morwell, Cornwallis, Cooyar, Hobart, Newcastle, Launceston, Sunshine Coast, Geelong and Port Macquarie.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Young |
Phone | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Browning
(@jen_browning) reported
@alextcullen So true! You can’t get @Telstra service 10km out of Dubbo!!! And I have paid 1000$ for a Telstra booster in my car! It’s getting worse. Not to mention trying to get online in peak times.
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tj
(@detispify) reported
Jesus @telstra, your online reps are crap. I’ve had an account issue active since 2019 and it’s taken me about 30 minutes to even have one of your level zero agents to even review my account. Absolutely shyte.
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Rik Shepherd
(@riktheozfrog) reported
@AlexBallhausen 1/2 Well you can guarantee that there is no lack of service between Sydney Canberra & Melbourne. THAT'S the routes the pollies take. We had to spend $1800 on a retrans system to get our mobiles to work in the house paddock. The closest Telstra tower is in a hole, LITERALLY
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MobCon
(@excapite) reported
@Telstra Unacceptable. The app isn't installed and all correspondence for the account is via SMS and email Honest question: why does all Telstra cystomer support have to be conducted through the office of the telecoms ombudsman?
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JT Photography and Digital Art
(@GraveWhisperer) reported
@Telstra Seriously as if I haven't told u MULTIPLE times already u can't do jack ****, until the expert gets the data samples SHE asked for. Been days since I collected them but no call back. 8 days now no real effort to get this fixed by anyone.
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Ryan
(@Eagles_Avs) reported
@Telstra , you're stupid current ad that states "hey Google" in its script really stuffs around android televisions. Not the smartest advertising or marketing ! They play the brief version possibly 3-4 times per ad break of NRL Fox.
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Matt Pfeffer
(@matthewpfeffer) reported
@Telstra Pretty slow, I can’t load any of the speed test sites (including Telstra’s). Currently hot spotting to my mobile (Voda).
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Megan
(@megsbury) reported
@Telstra Yeah. I’ve checked all the things my end. There’s been lots of locals reporting issues since some lines were accidentally taken down last week. This is my first experience of it tho.
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Dale Pearce
(@DalePearce3) reported
@della79 Not sure what actual obligation Telstra has these days, someone here will know. But when government privatises delivery of services it’s near impossible to then ensure standards of service. Aged care, employment services, telecommunications etc.
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Patrick Blacker
(@BlackerPatrick) reported
Hey @Telstra - can someone help instead of your teams sending me in circles. Trying to setup an Apple Watch and after 4 hours instore and 4 hours on the phone I’m not being told my mobile number may not be connected to my Telstra ID? Whaaaa
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Jen Browning
(@jen_browning) reported
@Telstra At another cost though. We shouldn’t have to pay upwards of 1000$ to have service and feel safe. We deserve same coverage as metropolitan customers.
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RashadInOz-2020
(@rashad_rebuilt) reported
Hey @optus just a well-deserved "Thank you" for great customer service getting a wifi modem organised and working. That's fresh from 5 hours on chat with @Telstra trying to get a simple problem resolved.. Yep. *trying*. Still broken.
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Matt Pfeffer
(@matthewpfeffer) reported
@Telstra Blue. Seems to be on 4G. I should point out my folks who live 3 streets away are currently having the same issue. Same with neighbours down the road. Seems to be whole area.
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Peter Bradford
(@Isometimeswish) reported
@Telstra I talked with this morning. They assured my modem data card would be topped up in 2 hours. How many times is it down to me to make the effort. Seems like you should be doing your job, shouldn’t be me doing the chasing
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Megan
(@megsbury) reported
@Telstra I’m in 4035. The website isn’t indicating any outages but as you can see the speeds are pretty terrible.
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Maggs2022
(@maggs2022) reported
@Telstra We have called Telstra on multiple occasions, it got us nowhere. We have been to the telstra store on just as many occasions. We have been with telstra for over 30 years and have never had as much trouble as the last 2 yrs. I dont see the point. Telstra has proven unreliable.
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Overlizard
(@Aitch_El) reported
@della79 Yup. I’m not that far from Bendigo (relatively speaking). Best 4G I get is 2 bars (and it’s my ONLY internet). While driving towards Melbourne, Telstra signal regularly drops out completely.
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Michael McCarthy ✳️✳️
(@mccartm1) reported
@IpseDixitCicero Well, we’re with Telstra, so I just select from their catalogue the one with the strongest signal. We upgrade every few years. Sorry I can’t be more helpful.
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David Langfield
(@DavidThegrange) reported
@Warwick_Long there is enough customer base in the rural areas for companies like @Telstra to put more phone towers in without govt help. If they were put in the appropriate spots not based on population but higher points it would be better. Also asked locals where to put them
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Helen boosted Robertson
(@HelenRobertson4) reported
@Telstra Our whole community has had raised this issue. I’ve lived here for almost six years and in spite of promises it has only gotten worse. Telstra is better than the other providers.
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Ashleigh Colleen
(@AshleighSculley) reported
@Telstra Okay, well considering this has been the 5th outage in the last month with the same response each time, I’ll definitely be considering switching to a network that is more reliable. Please do let me know when things are working again.
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I Like Memes And Politics
(@ILikeMemesAndP1) reported
@IpseDixitCicero New modem and talk to your internet provider about which one. Just makes it ten time easier if future problems arise - they can't dismiss the issue as an 'non Telstra/ABB modem', plus they can step you through set up etc.. just easier IMO.
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Jack Bartley
(@JackBar94672383) reported
@PatrickJaeschke @AlexBallhausen Telstra are not the Govt, why would a company spend money on a network and get no return, its economics, have you looked at a satellite phone for emergencies.
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Peter Bradford
(@Isometimeswish) reported
Hey @telstra you called yesterday to tell me my very late NBN connection would be made today. Still waiting. Then you told me my backup sim in my modem would be data loaded within 2 hours. Still waiting 7 hours later. A real dearth of service. Should have gone elsewhere #poor
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Rachel J Pappin
(@rachel_pappin) reported
I found heaps in stock in other stores with the new iPhone SE 2022 3rd Generation iPhones at good prices, I’ll wait until 9th April and then I’ll buy one and if I need help setting up my iPhone, I’ll go to Telstra to help or I’ll ask the store if they can help me set up my number
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Anti-Fascist SunTzuTech #SinglePayerHealthcare
(@SunTzuTech) reported
@Telstra @GraveWhisperer Hope you do better than all the times I’ve had a vendor contact me because of a Twitter complaint. It’s almost like you do this to mitigate damage to your company, as opposed to actually fixing customer problems
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Red Bull Bus Driver
(@sydbusinspector) reported
@Telstra After 3hours live chat got a resolution from Elizabeth
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Christopher Paul
(@chris_paul86) reported
@andrewjhansen Don't worry, You can have the same problems without daylight savings. Almost every year @Telstra decide to completely screw up the change for Queenslanders and change the time on our phones despite them literally just needing to do nothing.
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JT Photography and Digital Art
(@GraveWhisperer) reported
Had enough of your ******* bullshit @telstra. The so called NO call backs. I've been without service on 2 devices for AN ENTIRE WEEK and the entirety that you come up with is "we'll escalate it" with no actual effort to fix this issue yet thinks its entirely ACCEPTABLE to take
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Marcus Wong
(@aussiewongm) reported
@fixedblock I had the same dilemma when installing conduit for my NBN install - in the end contractor didn't even care, just hooked the cable up to the Telstra rope I'd run through it, and asked if I could help pull it through from inside.