Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (3%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Launceston, Adelaide, Sunshine Coast, Geelong, Newcastle, Port Macquarie, Gold Coast, Canberra, Geraldton, Stirling and Kingaroy.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Melbourne |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Donna-Marie
(@DonnaMarie0103) reported
.@Telstra @Optus @amaysimAU are you still working to reduce spam calls because I'm getting more than ever both on my personal and work phones, (one phone with each carrier) and it's getting ridiculous how much crap is coming through 🤯
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Stephen Finlay
(@sfinlay) reported
My Telstra Internet (Parramatta NSW) has been intermittently unavailable each afternoon between 1PM and 5PM for the past 3 days. Perfectly fine at other times. Can still reach Telstra DNS but nothing outside of the Telstra network. @Telstra24x7
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Johnny
(@JohnnyLydon) reported
from
Melbourne, State of Victoria
Hi from Telstra. NBN Co are performing network updates in your area on 21 April 2023. Your internet service may be interrupted between 12:00AM - 6:00AM for up to 20mins….” - Kooyong electorate: 2 years to get nbn connected & nearly 3 years later still this rubbish continues
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Taylor Paige
(@_taylorrpaige) reported
@Telstra hey y’all, just trying to help my grandma out, she’s been on hold for almost two hours just so she can confirm her account number :(
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LB
(@red_cordial_) reported
@Telstra you have a problem with activating new sim cards. I have 2 new sims - one is still yet to activate (I know it can take up to 24hrs) and the other keeps saying we ran into a problem, try again later. Please help.
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Handsome Hugh Whitehouse
(@Hugh_Whitehouse) reported
@EvilSpyBoy @Telstra “Hello this is Telstra’s Sup Port service where you can nod your head and say ‘Sup’ to over 800 ports worldwide. Would you like to say ‘Sup’ to Port Blair? Connecting you now.”
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SusanCH451❌AusCon
(@SCH451) reported
@Telstra I pay for Norton VPN. As a Telstra customer for decades and supposedly on a ‘secure network’ why then when I check on my IPhone/IPad does Apple advise me my network is ‘Weak security’.
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Dan Crisp
(@5150Crispy) reported
@apware @RoyDT Must be just random @kayosports crap as our Telstra T box was fine for pies saints game
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Prue Milgate
(@prue_addlem) reported
@Apple @telstra… so far you have both failed to help me secure my photos. Failed to help get back my identity. Today telling me you can’t secure it ever because they changed the id email, and yesterday the phone number. It’s appalling. Just shut it down!
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James Austin
(@CX316) reported
@izzie_kathryn @CotySJ1 @No7Sammy Oh hey, must be where they got the idea to burn down my telecommunications system here in Australia (privatised Telstra then because the now-private Telstra kicked up a stink during the NBN upgrade had to nerf the upgrade and rent the lines to companies instead of to the user)
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Dragon
(@dragon_slayr) reported
@Telstra Don't you know utterly hopeless your 'No help' chat line is? Yes, I got a case number but after a short while it is converted to asterisks that I can no longer read. The entire company is a frustrating blob of uselessness
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Prue Milgate
(@prue_addlem) reported
@Apple . my identity was hacked through @Telstra 4 weeks ago, and my appleid taken over, you have done nothing but waste my time and fail to secure my appleid. iCloud is on it, with photos of my kids & dead daughter, you tell me I will never get back. 3 failed account recoveries
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Fiona Lake
(@FionaLakeAus) reported
@UndaSthnXiStand I never return call any number that hasn't left a legit message. Before blocking I google the number & often they're already talked about online as scam numbers. But spoofing is the worst trick now. I know Telstra are splitting their sides to fix the issue.
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JON DEE (JonDee.com)
(@JonDeeOz) reported
@ToryShepherd @Telstra @ToryShepherd I went through something similar a few years ago. The Telstra CEO’s office has a team who pick up these kind of messes. Try calling Mercy on 03 8647 3351 to see if that team is still there - if so they can help sort it for you 👍
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Laurzy
(@LaurzieJ) reported
@Telstra @AFL How do I contact someone to advise of an issue with the AFL app? I have been going around in circles for about an hour.
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Matthew Chisholm
(@MattCJChisholm) reported
@Telstra What a joke. You call that customer service?
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Merraroonie
(@Merrzxz) reported
Can’t even play a game for 10 minutes without being kicked @telstra fix internet
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Dragon
(@dragon_slayr) reported
@Telstra So very sad to find out that you no longer have humans in your business centre to assist me. I just get a txt service that can't /won't assist me but insists I pay my bill for an inoperable service. How do I port my numbers to Optus?
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Tony Long
(@Tandylon119) reported
@prue_addlem @Apple @Telstra I was hacked a while back and got recommended to #spooky_crak on Instagram and I will also recommend you to contactv him if you have any tech related issues
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Dragon
(@dragon_slayr) reported
Evie. this is my entire problem with Telstra. I used the App on My Telstra and spent almost 3 damned hours only to be told that they couldn't help. So rang 132200 and waited over an hour with no-one answering the phone. now you tell me to use the app again. Madness. BS service
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Ben White
(@Gubby811) reported
@ShariqMCP @Telstra @Telstra is THE WORST TELCO!
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Loki
(@73lokesh) reported
Dear @Telstra @NBN_Australia , someone screwed up when they cancelled and didn’t wait 30 mins to activate new connection at the same address and now I don’t have internet for the last 15 days. Backup 4g sucks, it doesn’t work. Third world countries have better service.. smh
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John McAlpine
(@JohnMcAlpine) reported
Is there a service offering worse than @Telstra ?
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Prue Milgate
(@prue_addlem) reported
@Apple @telstra at least when I begged you to just shut it down so they couldn’t keep our only photo memories you could have helped. I don’t care about you claiming to have privacy guards. They have failed me. Protect my kids at least.
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underscore underscore bd joe
(@__bdjoe) reported
f c k me the whole point of telstra affiliated with the nhl global is to prove THEY'RE THE ~WORST~ i signed up for tickets after my ***** ***** fone tells me they pushed back general sales by a day then 6 minutes don't have the details for my concession ticket huhuhuhuhuh
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Stephen Finlay
(@sfinlay) reported
@Telstra Home internet. Logging into the router and going into the Advanced Settings, then diagnostics and selection Connection I can see all green ticks except for the next hop ping test. Also from the router unable to ping 8.8.8.8 Outage starts around 1PM and then by 5PM it is all ok
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Andrew Bills
(@EvilSpyBoy) reported
I know support, Ive done support, I was responsible for a Fortunte 500 support across Australia and New Zealand that also sold to consumers and won awards for service excellence, avg just under 10k vol per day.. .. but sweet baby Cthulhu @Telstra support website section is bad
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notbuyingit
(@BeastOfGoyim) reported
@acmadotgov You make it so hard to report scam calls that your service could be considered a scam! You don't want to know about it and you're not going to do anything! WHERE TO REPORT THE NUMBER WITH THE ROBOT PRETENDING TO BE THE AUSTRALIAN GOVERNMENT OR TELSTRA OR WHATEVER?
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Kaye Bishop
(@Kayezee71) reported
I'm wanting to go back to being a Telstra customer, I need a new phone and tablet as now our of contract with current provider, what deals or bundles are there. Currently getting 110 GB shared data between phone and tablet but need more. Thank you @Telstra
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✭
(@rileypdf) reported
@Telstra why does it take over an hour wait time on the phone to get some help from you guys???😭😭😭