Telstra Outage

@Telstra What you’re saying is incorrect. Deleting external antenna jacks makes it HARDER to connect the device to the network as a much needed external antenna cannot be connected! The device doesn’t work indoors!

@Telstra That’s terrible value. Hi @Optus

Thanks to all who called the Telstra customer helplines to get them to unblock us. If you're still blocked in Australia, it worked with Telstra, consider letting your ISP know they're in the wrong. 😀

@Telstra Nope that live chat was a waste of time. Spent 20min work a stupid bot that was no help at all. This whole process has been a disaster.

@Telstra Also tried chatting to your Tech guys and they just made me wait ages without a response. Not wasting my time for this crap. You have my details, please fix and I will be contacting TIO if there is no solution in the next day or 2.

@Telstra I've checked and no outage in my area. Tried all the troubleshooting and restarting the modem and nothing works. Been like this for the past month. Not happy that I'm paying for a service I ain't getting and you guys have the nerve to increase the cost as well. Not happy!

@ShaktiEvo No fair enough. I’ve been trying to cut down on ‘wasted’ expenses like phone repayment/monthly Telstra fees. I like the gold best although the dark greeny colour is quite smart, if a little understated!

Loves when the @Telstra wifi goes down for 48 with no warning 🙄

@Telstra ur fkn internet is so shit, cuts out for a few seconds constantly and kicks me out of my games holy ****

@michaellobb Don't you love it. You might as well go back to dial-up to get better service from Telstra. #TelstraFail

@Telstra We’ve been told that we will have nbn Christmas last year and we still don’t 😀, what a ******* joke! And also why don’t you fix the connection cause gaming is impossible

@BerdNurd @Telstra @AirConditioners **** you guys, my ******* ac doesn’t work now for the second time in the span of a month what ******** man it’s so hot here jesus christ **** off

@Niko_SSBU @Telstra **** you guys, my NBN was out for 2 days last week

@BerdNurd yes i too hate telstra wifi call what ********

@Niko_SSBU Man **** Telstra, shittiest networking company

Telstra Sux Shit

@Telstra @andy_penn longtime customer on your top iPhone plans... feels like you have gone back with 11 plans... poor value... was genuinely expecting better #just #feedback

Hey @telstra - sitting at the top of Doncaster Westfield and no mobile data while my partner on Vodafone has no issues. Not good enough.

So @Telstra forces us to change our connection to NBN. We’ve had it for two days. Have had to reboot our modem five times because it continues to cut out. Never had any issues before. Thanks.

@Telstra 2 days later no contact from @Telstra. Pathetic. Please get someone to activate my service or let me know WTF is happening

@mesterman @Telstra @mesterman we are having the exact same experience with @Optus! Unbelieveably poor service/communication on their part and might resort to ombudsman too.

For a moment I thought I lived in a first world country, then Telstra called. More service disruptions after another price hike. Pathetic.

@Telstra I did. Telstra support Group MMS for Android but not for Apple.

@VampireBrigade @Telstra Same. And then ended up with two confirmed orders despite only being successful once in my end, and now can’t figure out how to fix it 🤯

@Telstra When I spoke to them they said I was getting the order for one that ends in 5042 - which is the one that never confirmed on my end. I took a photo of my screen when I finally got a confirmed order and that was at 10.49pm, which links to the 10.48pm order number that confirmed.

@Telstra I did call and the lady assured me I would only receive one. This morning I’ve got 2 confirmation emails of two separate order numbers. How do I fix this! I was assured on the phone yesterday , after I waited an hour at a Telstra, they can’t help it was online, you have to call

@suzanne_cass @AEBayley I did not imply under. Many were on say Telstra contract, before that went offshore, paid to do what is what. Most need work. Not that many choices depending on network etc. All on min 5 year non disclosure agreements. No whistle blow as nothing to blow. Thread was about working.

@Telstra why ******** does my wifi keep cutting out get your shit together or I’m gonna have to make the switch to #optus

@Telstra Your #NBN installation ##service is a joke. Sales calls never followed up. After agreeing to NBN, new modem turns up but no technician. And today we had a #medical #emergency and discovered the #homephone is #dead. #notfitforpurpose

@Telstra just came back up as we speak hopefully no more down time tonight

@Telstra nothing on the outages page 2nd time that nbn outage happen today in my area

@Telstra theres no outage in my area 😭

@Telstra Another outage today in curra 4570 went out 2 times today eariler in the day and and it went down again 10 mins ago do you have any info on this outage

@Telstra speaking to a representative over the phone to upgrade my phone. It was really frustrating as a Telstra customer to be told that to be serviced in the store there would be a $300 upfront charge to prevent fraud when I did not have to pay that fee online, or over the phone

@Telstra after fifteen attempts to pre-order my new iPhone; after finding out there was an issue with my pre-order once confirmed. I was told I had to pay $300 as an upfront payment in a store to upgrade my phone by 3 team members. disgruntled and confused I ended up just

A nice person however I just saw today that it got delayed again and im about to have a ****** mental breakdown because I can’t even play video games with this shit house internet. (Provided by @Telstra) but I’m not a customer because they want to charge me $80 for that shit

So **** you Telstra you absolute worthless piece of shits. Can’t do anything about it though because you have a monopoly on the network and especially a big **** you to @NBN_Australia for comepletwly ******* up shit for everyone. I can’t even stream or think about streaming for

@RossStone41 @JamesConsi @dmbailey76 @Jess_H19 @Telstra My 4g is off, still having issues

@mesterman @Telstra @jennyluca Tell them your “complaint” and ask for it to be escalated. State clearly how you want it resolved. If it is not resolved tell them you will be lodging a complaint with the telecommunications ombudsman. Keep saying your problem has not been resolved “please escalate my complaint”

@Telstra seeing as how most of your phone operators are useless foreigners who wouldn’t have the first clue on how to resolve internet issues maybe your team on here could give me and explanation @telstra @telstra @telstra

@Telstra ADSL and no timeframe given. The net is down more often than it’s working and so temperamental.

@JamesConsi @Bisso46AVC @dmbailey76 @Jess_H19 @Telstra Turn off 4G on your phone so it’s only on 3G. I have and has fixed the problem.

The Telstra Ad in that backwoods QLD pub getting a blackout is peak QLD. Nevermind that they wouldn't have fresh Broncos jerseys

@Telstra Wow. I have to admit, considering I didn't tag you guys, that's pretty awesome customer service! Thank you, but I spent a half hour on the phone to Telstra - I'm hoping someone finds it in the next 24 hours or so. It's got a lock, so no one can get in. Not sure about the SIM. =\

@Telstra Our connection in keysborough keeps dropping out. Seriously, this has been going on forever!!! We had a technician down the other day and my dad has been calling telstra for 2 yrs and each time, they say its fixed and yet constant outages!!!! #fedup

**** telstra

@Telstra I figured i implied checking the area im in. Yes there is no outage yet my neighbor has the same issue as i do each time. I had the technician out here yesterday saying nothing is wrong with the line so its clearly the node in Rockingham!

@Telstra @Sonia_Rose1 Well thats a big help, sorry, next. Way to keep your customers

@Telstra Once the service is restored I’ll be cancelling Telstra & changing to another Tech company!!!!

@Telstra Bullshit & you better not charge me for the landline while it’s out of service, pathetic service

@Telstra FFS how incompetent can you be, my landline phone & internet out of service for 2 weeks, on Telstra outage Link it was meant to be back in service on 17th & now the date has been changed until 25th, that 3.5 weeks without phone & internet 😡😡😡

@Telstra is for you to get get sh-t done. I'm done chasing you around. I've already been assured that someone will call me today. They do, or you lost a customer. It's really that simple.

@AcccGovAu HELP! I've had my mob.# since Dig'l came to AU I want to port my # fr JeeNee's provider to #BOOST's prov'r, f its $150 12m LongExp'y (B4 J, it was on LongLife PrePay w/ Prov'r 2 v Coles-voucher) Prov'r 2 (#TELSTRA) won't port my my # in #EXCEPT on 1 of #its PostPays

@Telstra Spoke to the team on the phone. It appears there is a cable cut. Not sure why this does not show up on the online service as an outage. Would be nice if we could just enter the suburb to get outage info

Ugh @Telstra coverage has been so spotty on the train - City Circle and Parramatta way. WTF is going on

@Telstra Yes I did. On M o n d a y. ~10 interactions with Telstra/Boost later, and being told 'everything is fine, just wait' each time, you're no closer to having a new customer. If I don't get a callback today, you've lost one instead.

@Telstra Still experiencing issues. Nothing is listed on the internet outages when I enter by address. When I look at the entrainment option it correctly suggests that there is a service interruption to that.

@Tiim_ Australian Telcos are so bad because there is no alternative to Telstra.

Just had a nice Indian man call, saying my Telstra Internet is playing up.🤔It will be switched off for 2 weeks blah blah blah. He can explain how to fix it if I turn my computer on. Told him to F off and he hung up lol

I’d really like to but I am in Australia and my $100/month internet is too slow. @Telstra