1. Home
  2. Companies
  3. Telstra
Telstra

Telstra service status: outage reports and connection issues

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours

The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 36% Phone (36%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 1% TV (1%)

Live Outage Map

The most recent Telstra outage reports came from the following cities: Brisbane, Melbourne, Sydney, Loxton, Perth, Hobart, Smithton, Penola, Adelaide, Kadina, Queenscliff, Maitland, Matakana, Gold Coast, and Townsville.

CityProblem TypeReport Time
Brisbane Phone 3 hours ago
Melbourne Phone 3 hours ago
Brisbane Phone 4 hours ago
Sydney Internet 6 hours ago
Loxton Phone 1 day ago
Melbourne Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • bo10546
    Jonathan Borges (@bo10546) reported

    @AFL @kylie @Telstra And not a **** was given that day.

  • MetalDragonHQ
    The Metal Dragon 🐉 (@MetalDragonHQ) reported

    I am going to be sharing tips and tricks to help people save money on subscriptions and telecommunications. First piece of advice is stay away from @Telstra as they are well over priced and they will lie to you to gain your business. I have proof. #MoneyManagement

  • sueytweets
    Suey (@sueytweets) reported

    @Mr_Fanta_Pants @Telstra Get Boost Prepaid Mobile. Same network at $300 a year

  • clarkes
    Clarkie. It's the vibe of it. (@clarkes) reported

    @Mr_Fanta_Pants @Telstra Aldi uses Telstra network. We have had it for 10 years. No issues. Unused Data rolls over and over.

  • LindsaySarisa
    Sarisa sandy Lindsay (@LindsaySarisa) reported

    0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

  • Andrew_Godman
    Andrew Godman (@Andrew_Godman) reported

    @Telstra Yes, they said there’s no issues…

  • savasmelb
    Savas (@savasmelb) reported

    @disco___cat I’m happy with a Boost 365 day plan and they use the full Telstra network. No point paying a premium for the Telstra brand I think.

  • kidkerrigan
    Nina Nikolic 💫 Kerri (@kidkerrigan) reported

    @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

  • met_oshi
    MetOshi (@met_oshi) reported

    @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change

  • bnkn62
    noni (@bnkn62) reported

    why did my telstra plan go up another $4 💀 I'm downgrading **** this

  • morrisperry
    MelMorris (@morrisperry) reported

    imagine arranging a disconnection of internet service only to be told that they can arrange connection of an embedded network when they actually can’t, just do as you are asked instead of ignoring the request, Telstra at its best

  • annabell_JG
    yeah yeah its anne (@annabell_JG) reported

    @Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra

  • Aussie_Anzac
    Brett Phillips (@Aussie_Anzac) reported

    @Telstra what the hell is going on with the mobile phone infrastructure in the Coonamble area? For over a week now, havent been able to have a complete conversation with my Dear Friend. Keeps dropping out. Its the 21st Century for smegs sake! Get your **** together!

  • SimonCotter62
    Simon Cotter (@SimonCotter62) reported

    @stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help

  • jacksondavis316
    Jackson (@jacksondavis316) reported

    @talyasalem Valid haha. The Telstra whistling one when you're getting belted is the worst too

  • Kouvaau
    Kouva (@Kouvaau) reported

    @AFL @kylie @Telstra Big yawn.

  • squirtlesma
    AlloAllo (@squirtlesma) reported

    @acccgovau Telstra changed ALL prepaid plans stopping top ups 4 Data/Texts UR now FORCED in2 plans u DONT want @ dbl the $$ & third of data-4GB top-up was $20 now 4GB doesn't exist-Many with cost of living probs went prepaid 2 have a📱 They're screwing ALL poor/sick & rural ppl

  • XCorpHub
    XCorpHub (@XCorpHub) reported

    🚨 Telstra, TPG telecom clash with Musk’s SpaceX over Starlink spectrum guarantee Australian telecom giants Telstra and TPG Telecom are urging the government to hold competitive auctions for satellite-mobile frequencies instead of granting SpaceX guaranteed priority access for Starlink’s Direct-to-Cell service. They warn that such guarantees risk market concentration and could lead to higher consumer prices. SpaceX has cautioned that without assured spectrum through a direct network licence it may withhold full deployment of the service in Australia. • Telstra and TPG stress the need for multiple satellite providers and diverse commercial models to promote genuine competition. • The outcome will influence connectivity expansion across remote and regional Australia where traditional networks fall short.

  • hasselljpb
    notonlyacocky (@hasselljpb) reported

    I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

  • greg__briggs
    Greg Briggs (@greg__briggs) reported

    @disco___cat Have you thought about Aldi? They use Telstra network and way cheaper. Have the kids on them and will probably switch my wife and I across later this year.

  • its_me_mel_xx
    Mel (@its_me_mel_xx) reported

    I'm almost done with @Telstra. Two months in a row I've had bill problems with Foxtel by Telstra. I tried to cancel it a couple weeks ago but they gave me a good discount. Get new bill today, discount applied BUT the price of it went up, wiping out the discount. 🤬🤬

  • ChelleAB
    Michelle Burrows (@ChelleAB) reported

    I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

  • whateveryeahnah
    Icanhaveaopinion (@whateveryeahnah) reported

    @Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest

  • T__Williams23
    Tyler Williams (@T__Williams23) reported

    Telstra is making me want to gouge my eyes out, two races, including one I was l leading, today on iRacing I and a bunch of people have dropped out because apparently they can't have a working service in 2026. Fix your **** ******* service holy.

  • Yarrahbunjyil
    ****** (@Yarrahbunjyil) reported

    @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

  • TonyShepherd4
    Tony (@TonyShepherd4) reported

    Angus the LNP during Howard sold off assets to pay debt Telstra: A major telecommunications company. DASFLEET: A fleet of aircraft. Avalon Airport: A commercial airport. Melbourne-Brisbane-Perth airports: A group of airports. National Transmission Network:

  • beezageeza
    Beeza Geeza (@beezageeza) reported

    someone explain to me why anything happening in the middle east should have any effect on the price of pre-paid mobile plans. **** you, telstra.

  • RayzSkieyWalker
    Sifu Strider (@RayzSkieyWalker) reported

    Aussies need Starlink, it is far faster, more reliable and more secure than the Telstra backbone - which FYI is open access to bad actor hackers who get into your PC via INSECURE modem design.

  • KeY094795550771
    Ke Y (@KeY094795550771) reported

    @grok @DanBig9953 @grok I don't know what Telstra or spacex event. I don't follow much about that event, I don't drive, never have a driver licence, pay little attention to cars

  • Karl_Pharks
    Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported

    @cheekybreekky @TruthFairy131 No arguments from me. LNP are ****, Labor is worse. LNP sold off our gold for a pittance. Sold off Telstra (so did Labor), signed us up for the idiotic Paris Accord. Signed us up for the idiotic net zero. And caused the housing affordability crisis along with Labor. Both are traitors to the Australian people.