Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	1 day ago
Sydney	Phone	3 days ago
Sydney	Internet	4 days ago
Sydney	Internet	10 days ago
Sydney	Phone	10 days ago
Sydney	E-mail	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  RickMindgone. (@Rickmindgone) reported 4 minutes ago from Sydney, New South Wales

  Does anyone know a senior exec contact at Telstra so I can get the correct support? Id be most grateful. DM if u prefer.

• 
  Blair / Mrs Wayne 🐨❤🇦🇺 (@StallionDuckx3) reported 6 minutes ago from Sydney, New South Wales

  LOL fully forgot I had unread DMs from Telstra and NBN on here. So glad that part of my new life is fckn over. That suuuuucked so bad.

• 
  ₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍ ₸€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽📖🐘🧑‍🚀🤳 (@p_terg) reported 7 minutes ago from Sydney, New South Wales

  Fucksake Telstra! It’s Central Suburbia! 3G service between Ashfield and Lewisham? And we’re atop a ridge!!!

• 
  Julien Goodwin (@LapTop006) reported 7 minutes ago from Sydney, New South Wales

  @yaakov_h @Telstra I mean Telstra doesn't peer deeply, that's been an issue forever.

• 
  John Lutge (@JohnLutge) reported 8 minutes ago from Sydney, New South Wales

  When dealing with @Telstra, at either the commercial or consumer level, it's wise to remember their customer service ethos: You get what you get and you don't get upset.

• 
  Chris Rauchle 克里斯 (@chrisrauchle) reported 10 minutes ago from Sydney, New South Wales

  @fictillius @swearyanthony You mean Telstra 5G in the airport tunnel? I reckon that phantom service has cost me several thousand dollars

• 
  Haisam Morhi (@HaisamMorhi11) reported 14 minutes ago from Sydney, New South Wales

  You are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 16 minutes ago from Sydney, New South Wales

  My main question, @telstra, is, when the F are you going to at least pretend to have a customer service?

• 
  janet albrechtsen (@jkalbrechtsen) reported 17 minutes ago from Sydney, New South Wales

  Of all the companies I deal with @Telstra is by far far the worst. I was told I couldn’t query an unauthorised bill amount. Couldn’t speak with someone more senior. In other words F.. O….

• 
  Ben Cousins (@s3_gunzel) reported 18 minutes ago from Sydney, New South Wales

  If you ever have a bad day just remember I read Telstra as Toyota today and wondered why I was being called about a fault with a car.

• 
  Fionna Collantes (@FionnaYvette) reported 18 minutes ago from Sydney, New South Wales

  @Telstra Lol that was a late post.... was resolved already!! But Cecil Hills really has bad signal with Telstra so please fix that....

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 18 minutes ago from Sydney, New South Wales

  @Telstra I’m pretty sure you can’t force me to pay by direct debit. Considering your ineffective customer services, including your inability to effectively train your phone reps adequately, it’s reasonable I want to have some control on payment. Just like I do with gas, power, water etc.

• 
  John Lutge (@JohnLutge) reported 31 minutes ago from Sydney, New South Wales

  @Telstra So I should buy another service to replace a broken service I am already paying for? That sounds like a solid business model if you can pull it off.

• 
  Bradley Deacon 🇦🇺 (@BradleyWDeacon) reported 32 minutes ago from Sydney, New South Wales

  @Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 33 minutes ago from Sydney, New South Wales

  @Telstra please confirm here the only way one can pay is beforehand & not bpay after a statement. Your staff use Netflix as a comparison but a phone & data service is completely unlike an entertainment subscription. It’s a false equivalent that is designed to deceive. #cxfail

• 
  Chloe Mason (@open5book) reported 33 minutes ago from Sydney, New South Wales

  @Bobi_magee2 Lucky you, talking. Took me hours and hours on "chat", by text, with Telstra, as I enter Day 13 of resolving hardware issue.

• 
  Chrisco (@chriscowa) reported 36 minutes ago from Sydney, New South Wales

  @telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.

• 
  Sagittarius (Sgr) A* (@fictillius) reported 44 minutes ago from Sydney, New South Wales

  @GhostofBen22 @wheelyweb @Telstra Had to move to Vodafone because Telstra had so many issues in the places I needed to use my phone.

• 
  Laurie Patton is The Lucky General (@LJPatton) reported 55 minutes ago from Sydney, New South Wales

  Another night stolen from me as I try to have @Telstra deal with a problem it created.

• 
  Katie McRobert (@KatieMcRobert1) reported 60 minutes ago from Sydney, New South Wales

  @Telstra DM sent, will try to check replies when I can but with no internet or phone connection & no mobile service inside the house it can be a bit problematic …

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  b (@_benny4) reported 3 minutes ago

  @chdyctt I cancelled a contract with Optus 10 years ago due to their relocated contact centre. Was awful, but Telstra ended being cheaper believe it or not. In saying that, communications need to be explained easy & not written by AI and signed off.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 4 minutes ago

  if you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  Lyall Mercer (@Lyall_Mercer) reported 5 minutes ago

  @Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.

• 
  Paradoxa (@Paradoxa18) reported 6 minutes ago

  @Telstra Please Phone out May 30 only back a few days before out again It's a known issue

• 
  Deeeezy (@Deeeeeezzy) reported 8 minutes ago

  I wouldn’t invest in Telstra. - $300M in growth just from increasing their mobile pricing on Post-Paid and Pre-Paid. - 11% pay rise for the CEO. - Loss of 30K mobile customers. Essentially they are lifting consumer pricing as a way to offset poor growth. Way too pricy.

• 
  stephen (@johnsy123aus) reported 13 minutes ago

  Telstra CEO gets $700,000 pay rise to $6.8m despite Australia-wide outage

• 
  Noah Fence (@birchipboy) reported 13 minutes ago

  @CKMonty Telstra Ford….. never realised they had merged! Haha

• 
  Kråke (@Kroke14) reported 15 minutes ago

  @7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..

• 
  Mat (@Phantomwolf319) reported 16 minutes ago

  @slinkjej @25YearsAgoLive Eh. Other than that. I don’t think Howard has much of a chance much longer. He’s getting WAY too long in the tooth for me since the Telstra sale which was stupid. Here’s hoping this isn’t a repeating incident no less

• 
  Mark Plackett ♻ (@MarkPlackett1) reported 21 minutes ago

  @MargaretHollin1 Crucial Engineers on leave Telstra, AI didn't fix your duty roster?