Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	19 hours ago
Sydney	Internet	19 hours ago
Sydney	Wi-fi	3 days ago
Sydney	E-mail	6 days ago
Sydney	E-mail	6 days ago
Sydney	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Zacré Bleu (@zacre_bleu) reported 1 minute ago from Sydney, New South Wales

  @joshh_dp Well. I was switching to Telstra anyway. My old carrier was ****

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 8 minutes ago from Sydney, New South Wales

  @erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.

• 
  Robbie Wood (@robbiejwood) reported 11 minutes ago from Sydney, New South Wales

  @muddagen @Telstra @andy_penn Yeah, I’m in that trap at the moment & it’s awful. I’ll let you know.

• 
  Andy ☁️ (@APACloud) reported 13 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra are you or nbn going to sort out this half arsed service that I pay a fortune for?

• 
  Derek Williamson (@Derekjw) reported 17 minutes ago from Sydney, New South Wales

  @Telstra Is in reference to older family member who left your store in tears after zero support. I will try and get case details. Shame we have to do this out here in the open.

• 
  Andy ☁️ (@APACloud) reported 18 minutes ago from Sydney, New South Wales

  @NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!

• 
  😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported 21 minutes ago from Sydney, New South Wales

  Dilation drops in Eye pictures took And @Telstra decides to call me several times during the whole process. A Filipino-accent and something about following up a complaint. I did a reverse-lookup and saw a number of complaints against calls to and from that number. FFS

• 
  OnurK (@OnurKog) reported 26 minutes ago from Sydney, New South Wales

  Telstra Eastgardens customer service so bad and the entire experience so uninviting. Wanted to look at a new phone. Thank you vodafone for amazing service.Have a new phone. #telstraiphone #vodafone

• 
  Richelle V⁷ ⟭⟬ Ready for #BTS Anytime 💜 (@kraftsonality) reported 31 minutes ago from Sydney, New South Wales

  On:E concert Telstra access complaint update - I got a credit on my account that covered the concert costs! Hopefully other people got similar credits too!

• 
  Andy ☁️ (@APACloud) reported 31 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra getting no response, still having issues, day 4, can't call as it dead ends me back to using the chat app which isn't working. Horrible horrible experience that's significantly impacting my ability to work 🤬

• 
  Lauren (@OrytDurlin) reported 36 minutes ago from Sydney, New South Wales

  @Telstra why are you the worst service provider of all time? Dial up connection is more reliable

• 
  Andy ☁️ (@APACloud) reported 49 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

• 
  😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported 49 minutes ago from Sydney, New South Wales

  @Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

• 
  Dr Catriona Wallace (@catrionawallace) reported 51 minutes ago from Sydney, New South Wales

  @Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

• 
  Robbie Wood (@robbiejwood) reported 52 minutes ago from Sydney, New South Wales

  @barrowwk123 @Telstra Me too. A chat about it on Telstra 24x7 app has been going on for four days so far - still no fix on my end.

• 
  Isaac (@Isaac_IWF) reported 53 minutes ago from Sydney, New South Wales

  @Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.

• 
  Robbie Wood (@robbiejwood) reported 55 minutes ago from Sydney, New South Wales

  @muddagen @Telstra @andy_penn Sure is. My Apple Watch 6 cellular isn’t compatible with the Telstra network. Been told that by three different Telstra employees. Yet they still advertise it works on the Telstra & Apple websites.

• 
  Neil Varcoe (@neilwrites) reported 56 minutes ago from Sydney, New South Wales

  @Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.

• 
  💧Jamie (@scibidoo) reported 59 minutes ago from Sydney, New South Wales

  @Telstra Oh it's just an observation on how bad the network is across town! You know, the tiny city of Sydney. But if you say one needs to use software to restore speeds then something suspicious must be going on!!!

• 
  Dr Catriona Wallace (@catrionawallace) reported 60 minutes ago from Sydney, New South Wales

  @Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Splot (@drsplot) reported 8 minutes ago

  @Suki_FNQ @abcnews Great idea! Maybe we could also unprivatise Telstra while we're at it, and put a stop to all of the phone scammers on the network.

• 
  R4M845 (@R4M845) reported 8 minutes ago

  @troydodds @VodafoneAU @Optus I'm with Belong which is a Telstra reseller carrier :) no issues

• 
  Mummy Bennett (@clairebennett38) reported 9 minutes ago

  @Telstra your Customer service is non existent. We have no internet and you really don't care!

• 
  quilting_nic (@NicQuilting) reported 10 minutes ago

  @Telstra Don’t quite see how the speeds can be improved to a service not operating in this area. Seems unreasonable to suppose that?

• 
  Robert (@rgennai) reported 10 minutes ago

  @Telstra @NBN_Australia When I reported it the service was already down by well over an hour. I think 1 hour of downtime is time enough to declare as such on your outage page. Yes I did get an estimated restoration date .... June 22nd !!!!

• 
  quilting_nic (@NicQuilting) reported 11 minutes ago

  @Telstra Jay, I’m looking for someone from @Telstra to admit that this service doesn’t yet exist in this geographic location, and that there are different levels on coverage for the same post code area in a regional location. Thanks.

• 
  Bob Bruce (@Qskeptic) reported 13 minutes ago

  @YogaGer Telstra knows our landline doesn't work but they won't fix it unless I wait in a queue for five hours and prove my bonfides. It's been hacked by people scamming for credit card numbers....Telstra deny this.....

• 
  Robert (@rgennai) reported 27 minutes ago

  @NBN_Australia and @Telstra why can't you guys just update your status pages when a service (internet in my case) is down. You both state that the service is fine but after spending an hour on the phone and getting support to dig down it's actually "impacted by an outage" WTF

• 
  Mummy Bennett (@clairebennett38) reported 28 minutes ago

  @Telstra I have sent a DM. But, to be honest, I'm not holding out much hope. 3 hours on Friday and 3 hours today and the issue still hasn't been resolved!

• 
  reidco (@sundarbanstiger) reported 30 minutes ago

  @FootscraysFine1 He’s as bad as that Mexican ****** that once ran Telstra…