Telstra Outage in Sydney, State of New South Wales

@Telstra not sure why your plans are the most expensive - on the train between Sydenham and Rockdale your coverage is crap - I can’t watch a video on Facebook

This telstra iPhone lease was an expensively bad idea. I’m going back to outright on their cheap model.

@Telstra Automated answer and on hold. Just called back on another phone and answered straight away. Go figure (but problem not fixed). I had such a great internet experience before being moved to NBN!

@Telstra It seems to be the modem itself, as the problem exists on both the ADSL and LTE backup within the modem

Nice one @Foxtel @Telstra another outage in Five Dock for internet and Foxtel....I’m sure I’ll receive a refund this month for your pathetic ongoing service. Need a Royal Commission into Telstra....

@Telstra for you service as you claim that you have the best coverage and speeds but from what I can see this is false advertising. The service I have received on multiple occasions well below what is expected, you are a service company start giving good service and support

@Telstra I don’t have time to sit with support, I use my phone for work and these issues are causing me to lose time and money. It is obviously a network issue that you are trying to palm off as something else, we pay a premium

@Telstra I understand that there can be interference from outside factors,but this has been constant for more than a week, not just in Sydney but also in Wollongong when I was down last weekend.

@zacorytaylor I just moved to Vodafone today, $45 for 50GB Considered Optus, but new plans are awful compared to a few weeks back (since Telstra played their cards, now the others are moving too)

@Telstra That is the outcome of my call, so there’s no solution for the late payment fee thing, and no prospect of me ever being a customer of yours again.

Stream is taking a momentary interval while Telstra sorts it’s shit out - feel free to go grab a drink, pee, and complain about the #NBN

Telstra issues at the moment. Phone lines down. Will advise once back up. #thanxtelstra

@xskinn @Dlanorx @platykitten Ian you can ring this number 1800 805 996 They can help you deal with these arseholes. Telstra put me the number when I informed them . I also was able to get entire countries blocked trying to call me.

Tonight marks another @Telstra #fail. Simple request to port a no. over and it has taken a week to do! Then I find out the the issue is from @Telstra end #WTF. Moving my services to @Optus #incompetent #telstrafail

@MJEagle23 @Telstra Block the number if not just hang up on them

@fictillius @Telstra Watch out for trees may block signal 😋

@Telstra The signal is fine. There’s just no data. Travel through in off peak and you’ll get 100Mbps. During peak hour can’t even ping

@LurkingWolfox @hendikins Depending on how plans shape up next year might switch to optus. I have 0 issues with the Telstra network, and you couldnt pay me to ever use Vodafone again as their coverage in the train to work is useless.

Increasingly annoying that the Netball Live app will only work with WiFi. Even with full 4G signal it says my signal is too weak - rubbish! Can’t keep up to date with scores let alone watch livestream - Come On Telstra! @SuperNetball

@Telstra your fkn mobile service is utter shit! This is coming from a place where you are suppossed to get fkn service you gronks!

@strebormt @Telstra @ScottMorrisonMP It's not Telstra....it's LNP Government crap NBN, totally destroyed by Abbott/MT/Murdoch

@Telstra I’d forgotten how poor your call centre was having not been a customer for the last few years. Have to say how poor the experience was and so so much background noise #terrible

@Telstra Thank you for your help. My frustration was at boiling point. Nice that Telstra has the socials right.

@Telstra Was at home. Wasn’t casting just trying to use the app on the TV but it didn’t recognize my login & instruction to go to website diverted back to Telstra. Very confusing & this twitter exchange is more helpful than both companies websites or call centres.

@Telstra I can’t subscribe to it because the Foxtel website keeps redirecting me to my Telstra login. There’s no chat service like Apple has to fix it, just “community” which is useless. When finally get to a person on phone each say go to website. So I’ve given up and will just use Go.

@Barrawensdy1 @Telstra @Foxtel Yes I got that far - but neither could help my get it! I’ve since discovered I can watch the show I was seeking on Foxtel Go. But the Play issue was an hour I’ll never get back.

It’s really hard to know who to hate more @Telstra or @Foxtel. I’ve been paying for Foxtel for years, but cannot get FoxtelPlay as both company’s consultants tells me it’s the other one I should talk to. Thank god EVERY OTHER streaming service is easier.

@SkyNewsAust @Telstra @andy_penn @BizTicky @NBN_Australia It's overpriced & worthless now.....totally stuffed up by LNP Government & Murdoch, providers fees too high, write it down & "fix" it

@JanetGoss @iborgward @Telstra I get them all the time too, I invested in a cheap answering machine, I never answer the landline unless I know the number that comes up. It’s only very elderly relatives that ever call it anyway, the scammers always hang up when the machine kicks in! Mine’s silent too.

@JanetGoss @iborgward @Telstra The other thing they do is tell you to go to your computer and log in, they then talk you through a ‘fix’ for a non existent problem. What they are in fact doing is gaining access to bank account details, logins, passwords etc. A number of people have been caught, always hang up!

@bogga1967 @jlaycock55 Still on Telstra outage Houlty sorry.

If you want your issue presented, present your issue. The message going to @NSWFarmers and @NSWYF at today's advocacy panel @Telstra insight centre. #NSWFarmersAC19

@PoneSc0p3 @ComissionerKate Telstra isn't great, just a marketing exercise......no idea of service, but best of a bad bunch

@hobday36 @Telstra I have the same issue for the past seven days.

@Telstra Like I said 3 different people contacted me - not sure if they are “case managers”. None of them had any clue about complaints management, customer satisfaction and most importantly- my complaint.

@Telstra Frankly your Indian call centre is full of untrained incompetent people. How can I get my complaint managed by someone local in Australia

@JaneCaro @Telstra Definitely not me.....they have totally stuffed up our NBN.....Abbott/MT/IPA & Murdoch......wait until you see the cost to taxpayers to " fix it"

@Telstra There is no outage at Green Square. This is a daily event.

@amaxi @Telstra Welcome to @andy_penn's Telstra. Happy to take your money at a premium at sub standard service

@Telstra no internet again at green square. No I haven't filed a report because of the generic response of your signal might be affected by X

@Telstra nothing says world class like 4 bar coverage and no data like your 4G network in the middle of the capital city. #terrible

@Kynes3 @abcnews Who is to blame is irrelevant. The process of qualifying the workers is. Neither NBN or Telstra have employees at the coalface. They are all contractors or contractors of contractors. There is little training, no support, no direction or career path offered for contractors.

@Alegrya We had @Telstra come out to see why our phone was cracking. “Fixez”, he said. No it wasn’t. Couple weeks later we called them back to fix on the basis that if issue on our side we’ll pay. Wasn’t, but was charged. 5hr & 7 interdepartmental Transfers later it was all waived 2/...

@hecivan70 It's been a weird couple of weeks in the digital world, we had Facebook and Instagram down last week, twitter down overnight, telstra outage yesterday and now mygov. 🤔

@Telstra Thanks for the reply Tanasha - it’s just my feedback on how the whole Testra process has become too removed from a solutions focus and customer service to pure bureaucratic processes that only achieve frustration and bad customer experience...

@evbriefpodcast @fictillius @Telstra @andy_penn "Please submit a outage report"

@WheelyWeb @fictillius @Telstra I think you're talking about the outage yesterday. This is unrelated

@Telstra your 4G network is still cooked in the Sydney CBD. Full signal, no data. Not even able to scrape together a few packets for a push notification. Mobile assurance just say to disable 4G and use 3G. That’s pretty dumb for “Australia’s best network” @andy_penn

@weemac47 NFW, lobby your member.LNP Government totally stuffed the NBN, will cost $bn's to fix, can't even provide basic working service pay 100 get 23,are they ******* serious,NBN not worth $51bn & need to cut providers access rates, best thing LNP Government could do sell it to Telstra

The Telstra outage wouldn't have been a problem if we had all been using Facebook block chain money.

@Telstra And it’s ONLY through TelstraTV that it’s happening so not a problem on OUR end

@Telstra Several of us have had problems all afternoon. I have uninstalled and reinstalled several times. Restarted, the whole shebang. It really isn’t good enough when this is the ONLY way to watch games.

@Telstra I am already doung that but i do expect Telstra to be a bit more proactive when they have gone ahead and deactivated my phone and internet without informing me. The customer experience couldnt be worse

When it is the actual only way to watch something you think @Telstra would make sure it was actually able to be watched. Such poor service #FEVvFIR @9Netball @SuperNetball

@Telstra I am paying $90 a month for internet. Yet you can't even provide a service that doesn't drop out all day. A little bit of rain and lightning shouldn't affect it! How can you call yourself the best provider in australia when you can't provide a stable connection!

@Telstra netball app is shit. Blurry and lags. A constant reminder never to change my phone/internet to Telstra. Ever.

******* piece of shit netball app keeps ******* up right at the last minute or so of arts. Never been so ******* frustrated. Have uninstalled and reinstalled EIGHT times. Come on @telstra, this is on you now #FEVvFIR

@Midbeast @Telstra What I usually do, is ask my neighbours what isp they use then I copy, been with telstra, optus, Vodafone, tpg is probably the worst

The @Telstra cable internet and @Foxtel outage continues into its 5th day and the fix is only 2 days away, as it was 5 days ago. No-one it Tech or Customer support knows anything. Really great stuff.

@Telstra "We don't have an update on it" "Can't tell you when Outlook will be restored" Every minute of this outage I'm deducting $0.50c from my next bill. I'm a reporter and rely on these services to earn a living.