Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (36%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	E-mail	1 day ago
Sydney	E-mail	1 day ago
Sydney	Internet	1 day ago
Sydney	Phone	2 days ago
Sydney	Internet	3 days ago
Sydney	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Beau Ushay (@BeauJUshay) reported 9 minutes ago from Sydney, New South Wales

  What a surprise, the @Telstra complaints page doesn't work.. #CustomerService #AustralianInternet #telstra

• 
  Wendy Strehlow (@Strehlowwendy) reported 10 minutes ago from Sydney, New South Wales

  @Telstra @craigparsons777 Yes but they never call and then 3 technicians arrive on one day and argue about what the problem is and still. Don’t fix it ....

• 
  Jenna Price (@JennaPrice) reported 13 minutes ago from Sydney, New South Wales

  I have just shouted at a scammer on the phone. It was a variation of the "I am Nicole from NBN". This time the person was pretending to be Telstra. That was my fourth call today from them. Please send help @Scamwatch_gov - I am losing my mind.

• 
  Wendy Strehlow (@Strehlowwendy) reported 13 minutes ago from Sydney, New South Wales

  @Telstra @matthew_mcmahon Sooo just to update you about Bondi apparently there is now an outage in Bondi due to planned maintenance and your team in the Phillipines knew nothing about this! It is not due to be fixed until Friday 25th Feb . I would like 5 days credit please ....

• 
  melgianoutsos (@melgianoutsos) reported 15 minutes ago from Sydney, New South Wales

  @Telstra After 2 hours on the telephone and being transferred to 5 different operators the estimated fix date was yesterday. This was after a technician had been at the house for 4 hours. We still have NO internet. Yes to mobile data. Expensive!

• 
  Robert Hudson (@manaz_d) reported 22 minutes ago from Sydney, New South Wales

  @joelpmichael @jendudley @Telstra Haha, yes. I am a Bigpond cable Internet customer. I had Foxtel, dropped as soon as I could unbundle it. The paclage I have now (off-contract) is $119 per month including the speed pack for 100/5Mbps. HFC arrives April. I can get a better plan from @Aussie_BB. Tough call (not).

• 
  coderHavingFun (@coderHavingFun) reported 25 minutes ago from Sydney, New South Wales

  @Telstra And I waited... and waited... called Telstra in the morning... they confirmed a technician would be here today... but at 3pm, called A 2nd time and now I hear... a tech is not coming today... I got a confirm email... but... nope! Really awful experience.

• 
  MT (@blueman99) reported 26 minutes ago from Sydney, New South Wales

  Another night, another Foxtel and Telstra internet outage. Has been occurring on and off for weeks. Pathetic.....should be a royal commission into @Foxtel and @Telstra

• 
  Joe Kiely (@joekiely) reported 30 minutes ago from Sydney, New South Wales

  @igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

• 
  danielle nguyen (@daniellengvyen) reported 35 minutes ago from Sydney, New South Wales

  um telstra ******** is going on

• 
  Paul Mulligan (@buyersagentssyd) reported 40 minutes ago from Sydney, New South Wales

  @Telstra Read my previous replies regarding account type. Complaint lodged SATURDAY! Received call today telling me what I already knew it’s been escalated. Telstra is a disgrace! ALL account being moved to a competent company. I’d be more worried about misleading & deceptive advert

• 
  Paul Mulligan (@buyersagentssyd) reported 42 minutes ago from Sydney, New South Wales

  @Telstra I know this, regardless escalate to your Senior Management I don’t want to speak to an overseas call centre. It’s ok another hour of my time wasted! @andy_penn this is why Telstra’s profits are declining NO customer service NO internet for 10 days. @FinancialReview @acccgovau

• 
  Paul Mulligan (@buyersagentssyd) reported 43 minutes ago from Sydney, New South Wales

  @Telstra @andy_penn This is why Telstra’s profits continue to decline. You offer NO customer service. Reported issue 4 February & NOTHING done! Your 30min top up (as advertised) is misleading & deceptive conduct. Your oversees call centre staff are RUDE. @acccgovau @FinancialReview

• 
  john ross (@jayandp) reported 48 minutes ago from Sydney, New South Wales

  @Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

• 
  Nadim C Sharbean (@nadimcsharbean) reported 48 minutes ago from Sydney, New South Wales

  REASON TO HATE TELCOS 672: A month ago I signed a contract to change my cable to @Telstra ... After weeks of being stuffed around with technicians, they tell me they actually CAN'T provide a cable service to my house. 🤬 #telcohell #theworst #CustomerExperience

• 
  Mark Potten (@MarkPotten) reported 50 minutes ago from Sydney, New South Wales

  1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail

• 
  Wendy Strehlow (@Strehlowwendy) reported 51 minutes ago from Sydney, New South Wales

  Still an outage in Bondi . Apparently now it is an NBN problem . Not maintenance. Telstra make up your mind and please communicate with your call centre in the Phillipines. It is not fair to them . A more accurate outcome timevwould be helpful too....

• 
  Mark Potten (@MarkPotten) reported 56 minutes ago from Sydney, New South Wales

  1/3 @telstra you have not even able to disconnect my old home internet that should have been disconnected 2 weeks ago. This is now blocking all attempts to set up anew service. Talk about trying to discourage customers from purchasing your services.

• 
  Wendy Strehlow (@Strehlowwendy) reported 58 minutes ago from Sydney, New South Wales

  @NBN_Australia No Bianca I am with Telstra but I do feel like I’m being bullied into switching to NBN as none of the NBN customers in our street our affected. Really poor form NBN

• 
  🄺🅈🄻🄸🄴 🄿🄰🅁🄺🄴🅁 (@lotusaccts) reported 59 minutes ago from Sydney, New South Wales

  Just had a call from the @ato_gov_au about an objection we lodged. I have to say their customer services levels are smashing @Telstra @aglenergy

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ~ (@shaunau) reported 5 minutes ago

  Every month @Optus does this in my area. It usually means no 5G for about a week and sometimes only 3G. It’s really ***** me off that they keep spinning this as a positive when it’s a service degradation every single ******* time. Never experienced this **** with @Telstra 😠

• 
  NL qurel (@qurelfps) reported 6 minutes ago

  @anonzr I feel so bad for you telstra is genuinely so horrible it happens to me all the time

• 
  Nova (@JFTNova) reported 8 minutes ago

  @jm_1918x @Telstra @anonzr Thanks Mr noxaj, anon is my boy, Telstra ain't to good and needa fix their ****

• 
  Moshii (@MagicMoshii) reported 9 minutes ago

  @Yeoden "Hello this is Telstra, there is a problem with your internet blah blah" Friend, I do not have any Telstra internet, so please, tell me what's wrong

• 
  Guru Schmoo (@guruschmoo) reported 12 minutes ago

  @NBN_Australia would be nice if you or @Telstra informed your customers of planned outages! Poor effort!

• 
  toi jon (@toijon1) reported 14 minutes ago

  @SkyNewsAust selling advertising space on post boxes just like telstra phone boxes would help

• 
  Just for conversation. (@idleviewings) reported 16 minutes ago

  @Telstra Ash, the app has been broken on that phone model for over a year. please get developers to fix it

• 
  ~ (@shaunau) reported 20 minutes ago

  @Optus @Telstra The service is so bad on 3G when they do this, you can’t even load a webpage, let alone use their stupid app.

• 
  Nicole (@Nicole99899955) reported 22 minutes ago

  @AlboMP Star link. Elon might help. He’s nice and kind. I had same difficulty got rid of Telstra and gave star link a go. Wow 🤩 it’s sooo fast !

• 
  noxaj (@jm_1918x) reported 22 minutes ago

  @JFTNova @Telstra @anonzr telstra is chill like that, they will fix it