Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	1 hour ago
Sydney	Internet	1 hour ago
Sydney	Wi-fi	2 days ago
Sydney	E-mail	5 days ago
Sydney	E-mail	5 days ago
Sydney	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Alexander Swift (@alexanderswift) reported 10 minutes ago from Sydney, New South Wales

  @Telstra I’m confused but sure if you give me your login deets and some numbers to call I’ll get right on that.

• 
  Croydon Cathy (@croydoncathy) reported 11 minutes ago from Sydney, New South Wales

  @Telstra have just spent 2 frustrating hours in your Gold Member online support. I had a major fault on my home internet last month.just need a record length of problem. Why so hard to get?

• 
  Daniel Eastwood (@yeoldeguildford) reported 11 minutes ago from Sydney, New South Wales

  @geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people

• 
  Daniel Eastwood (@yeoldeguildford) reported 13 minutes ago from Sydney, New South Wales

  Guys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?

• 
  Sir Darryl Adams (@FlyOpineMonkey) reported 15 minutes ago from Sydney, New South Wales

  @ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

• 
  Mark Tossell (@MarkTossell) reported 15 minutes ago from Sydney, New South Wales

  @Telstra service is hopeless. FOUR MONTHS and I STILL don’t have my work phone moved across to me after being told it was done. UNBELIEVABLE. I should move back to @VodafoneAU - their signal wasn’t great, but they looked after me.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 16 minutes ago from Sydney, New South Wales

  And when I told the support person that the reference number has been obfuscated I got a reply with a reference number…….., obfuscated as well. What fresh hell is this, @Telstra ?

• 
  Alexander Swift (@alexanderswift) reported 20 minutes ago from Sydney, New South Wales

  @Telstra Data outage in the Sydney CBD (darling harbour)? #outage

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 21 minutes ago from Sydney, New South Wales

  @Telstra I know I’m writing in Twitter. I’m not a moron. But I’m reporting a problem in the Telstra app to you via Twitter. What’s your point? Are you trying to be obtuse?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 25 minutes ago from Sydney, New South Wales

  @Telstra The message was sent and then I read it. The numbers should still be there. Are you telling a customer they’re using the customer support system wrong? But ok. I’ll do what you say and look at “my cases” and “reported faults” as you suggest. 1/2

• 
  bigaza2151 (@bigaza2151) reported 26 minutes ago from Sydney, New South Wales

  @Telstra outage in parramatta area? Whats the current status??? #telstraoutage

• 
  😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽💉³ (@p_terg) reported 29 minutes ago from Sydney, New South Wales

  @chozari @BriarBush We left Telstra@our 1st KP address & had to come back at this address bc Optus doesn’t service our street.. services all the other streets around it but not this one … their service doesn’t suck anymore but it took 2-3mo to get the service up to speed! And lots of whinges here!

• 
  Daniel Eastwood (@yeoldeguildford) reported 30 minutes ago from Sydney, New South Wales

  @Telstra Hello, I am having a lot of trouble contacting you. I can't call, I can't reset my password on the app. I have had an outstanding fault for a month that you could not troubleshoot. I have a different internet provider now. Thanks for asking. Please terminate my Telstra internet

• 
  Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported 39 minutes ago from Sydney, New South Wales

  @Telstra I’ve just DM but I have no reference for that customer rep. I just hanged up angrily saying she could die if she can’t ring an ambulance. Mum is 86

• 
  janet albrechtsen (@jkalbrechtsen) reported 40 minutes ago from Sydney, New South Wales

  Of all the companies I deal with @Telstra is by far far the worst. I was told I couldn’t query an unauthorised bill amount. Couldn’t speak with someone more senior. In other words F.. O….

• 
  Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported 45 minutes ago from Sydney, New South Wales

  How good is @Telstra ! Couldn’t contact my Mum on Mother’s Day As they have disconnected her landline for the umpteenth time. She’s on the old copper network. She doesn’t use the internet or smartphones yet customer rep stated they need to speak to her. D’oh she can’t! #auspol

• 
  Daniel Eastwood (@yeoldeguildford) reported 47 minutes ago from Sydney, New South Wales

  @Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 51 minutes ago from Sydney, New South Wales

  @Telstra I’m trying to tell you your system is broken and you’re acting like I still have open tickets. There’s a number of other issues, but obfuscating the ref no and time frame numbers in an open chat string is a fail. Please acknowledge that.

• 
  Allan (@28061914mary) reported 54 minutes ago from Sydney, New South Wales

  @theage Telstra customers are very unhappy for the most part. From a customer point of you it’s the worst company I’ve come across. And I mean it. I’m not just sounding off. Can she clean up Telstra & make it a friendly, helpful and efficient organisation from the customer perspective?

• 
  Diana DJ (@DianaDJ7) reported 55 minutes ago from Sydney, New South Wales

  @bobbylosbravos @bcurrall80 I get 50GB for $45/month on Telstra thru a pre-paid plan I bought from JB Hi-Fi. They were the only Telstra reseller I could find and I refuse to go to Optus or Vodafone due to terrible experiences in the past.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Will W (@anitou2) reported 10 minutes ago

  @Filapek Telstra 2 or 3? Cannot remember. TLS now is 3.50ish , a lot lower then the issue price!

• 
  Vinod Mishra (@iVinodMishra) reported 10 minutes ago

  @Telstra No. I am completely clueless. Seems like I am stuck in a never-ending cycle between @Telstra and @NBN_Australia

• 
  Vinod Mishra (@iVinodMishra) reported 12 minutes ago

  @Telstra No. They haven't been of much help. Certainly haven't told me anything about what's wrong with the connect tion

• 
  Robyn Vaux (@RV_27) reported 12 minutes ago

  @Telstra I've done all that, but I can't authenticate my mobile number because I need a verification code, do you see my problem, I have authenticated my address & email, but I can't do it for my mobile! 🤦🤷

• 
  Vinod Mishra (@iVinodMishra) reported 18 minutes ago

  Ten days passed. The issue is still unresolved. Spent countless hours on that useless @Telstra messaging app. Meanwhile, #VicLockdown happened. Now three people in the household (including a kid trying to attend classes on Zoom) sharing 4G backup connection.

• 
  R Owen-Roberts (@rhys_or) reported 19 minutes ago

  @Telstra How do I contact Belong? I've sent a message but reply is 24hours? Internet down and no support.

• 
  Perceptivelight (@perceptivelight) reported 24 minutes ago

  Who stops Twitterers images from down loading? I have bandwidth but ABC Twitter and a few sites just don’t download, Telstra. The ISP, Who, it’s becoming a real nuisance!

• 
  ELTea (@ELTea__) reported 28 minutes ago

  Hey @Telstra, my internet is running very very slow ( about 0.03 mb slow) and I was wonder why or what I could do to get This fixed?

• 
  Robyn Vaux (@RV_27) reported 33 minutes ago

  @Telstra Exactly & no one can fix it

• 
  Vinod Mishra (@iVinodMishra) reported 36 minutes ago

  So @Telstra booked an appointment for an NBN technician to come to my home and fix the issue. The @NBN_Australia person came at the appointed time, did something at the NBN box and concluded that the issue is resolved. It wasn't. The internet started dropping off again.