Telstra Outage Report in Sydney, New South Wales
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The latest reports from users having issues in Sydney come from postal codes 2000 , 2144 , 2040 , 2141 , 2194 , 2155 , 2037 and 2100 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (41%)
- Phone (35%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
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Wi-fi | 1 day ago |
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Sydney
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5 days ago | |
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Sydney
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5 days ago | |
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Sydney
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Internet | 5 days ago |
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Sydney
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Phone | 5 days ago |
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Sydney
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Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Neil Varcoe (@neilwrites) reported from Sydney, New South Wales@Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.
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Beau (@BeauGiles) reported from Sydney, New South Wales@kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!
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Andy ☁️ (@APACloud) reported from Sydney, New South Wales@NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.
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Wrong Glass Sir (@Sonic_Booth) reported from Sydney, New South Wales@lucyssfc Nrl app, if you are a telstra customer it's free streaming
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Robbie Wood (@robbiejwood) reported from Sydney, New South Wales@barrowwk123 @Telstra Me too. A chat about it on Telstra 24x7 app has been going on for four days so far - still no fix on my end.
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Derek Williamson (@Derekjw) reported from Sydney, New South Wales@Telstra Is in reference to older family member who left your store in tears after zero support. I will try and get case details. Shame we have to do this out here in the open.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.
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💧Jamie (@scibidoo) reported from Sydney, New South Wales@Telstra Oh it's just an observation on how bad the network is across town! You know, the tiny city of Sydney. But if you say one needs to use software to restore speeds then something suspicious must be going on!!!
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Matt Wicks (@matteightyate) reported from Sydney, New South Wales@Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)
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Isaac (@Isaac_IWF) reported from Sydney, New South Wales@Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.
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Dr Catriona Wallace (@catrionawallace) reported from Sydney, New South Wales@Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠
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Derek Williamson (@Derekjw) reported from Sydney, New South Wales@telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, New South Wales@Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, New South WalesDilation drops in Eye pictures took And @Telstra decides to call me several times during the whole process. A Filipino-accent and something about following up a complaint. I did a reverse-lookup and saw a number of complaints against calls to and from that number. FFS
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2
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Richelle V⁷ ⟭⟬ Ready for #BTS Anytime 💜 (@kraftsonality) reported from Sydney, New South WalesOn:E concert Telstra access complaint update - I got a credit on my account that covered the concert costs! Hopefully other people got similar credits too!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Makin (@alexmakin) reported from Melbourne, Victoria@DarkMatterzine @Telstra Likewise, the trouble with no many Australian industries is that genuine competition does not exist. It's often a choice of who is less worse than the others, not which is actually good in terms of service.
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Drew McKillican (@mckillican_drew) reported@Telstra It’s all in my Telstra app chat history with customer service and tech support.
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Terry Joseph (@JosephT_1) reported@Telstra We’ve been experiencing frequent internet dropouts for 8 days. In the absence of a Tele technical support (wait time over 2 hours), and a chat team verifying my identity 20 times in the past 8 days rather than fixing the issue, is there hope in these tough times?
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🌏 Ellie Belly 💧🪐🐨 (@aloeareyouokay) reported@sev_romero @deniseshrivell @NBN_Australia Exactly what happened to me, except my node is literally across the road from my driveway. Still I was connected to one at least a km away. Speeds re terrible. Telstra just applied a discount to our bill going forward as they've acknowledged we will never get the min speed..😔
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Chris Filer Jr (@CRFv2) reported@Telstra After being told the speeds provided are within your expectations and there is nothing I can do about it, I return to speeds that are so slow I cannot even run a speed test...
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CiceroConsultancy (@CiceroConsulta1) reported.@Telstra mobile broadband sucks *****
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fiveless (@fiveless) reported@Telstra Christ just go through my text history on your help line, I haven’t got through by phone for years even after hanging on for hours sooner or later you just cut me off. It’s done my fkn head in trying to get any basic service from you’re company !
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Matt 🔞 (@coburn64) reported@Telstra I was advised by the automated bot that emails you about prepaid SIM activations that I need to contact you guys because some tech issue occurred and needed manual activation. Been a few hours now and I'm waiting for a response from the app's "Contact Telstra" part.
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jimbosteen (@jimbosteen1) reported@deniseshrivell Got cut over 2 years ago. Not sure what the connection is but it was done by Telstra. They made an appointment, guy turned up on time, had all the kit and was out after 45 minutes with everything working perfectly. No issues since and running at 45download.
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DMZ (@DarkMatterzine) reported@alexmakin @Telstra Yep. Several‘ve overcharged. Like Optus in 2000 charged me $70 for a period of 2 or 3 days after they were supposed to have cut off the service. “Prove you weren’t there”. I said I sold my house, I have proof. “Not good enough”. I WAS ON THE SPIRIT OF TASMANIA THE FIRST NIGHT. HA