Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	3 days ago
Sydney	Internet	5 days ago
Sydney	Phone	6 days ago
Sydney	E-mail	7 days ago
Sydney	Internet	10 days ago
Sydney	Internet	11 days ago

Community Discussion

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Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Annie Martin AM (@MartinAnne139) reported 3 minutes ago from Sydney, New South Wales

  @Telstra Happy to say that I rang the First Nations Hotline @Telstra and the customer service was exceptional. After several weeks of trying to get this sorted I found someone that took time to listen and sort the issue out. Thank you Sanisha you deserve a medal 🥇

• 
  Croydon Cathy (@croydoncathy) reported 4 minutes ago from Sydney, New South Wales

  @caty_price @Channel10AU It’s devastating. Those poor families. I remember travelling to Perth for as a young woman. I was terrified catching taxis. Ironically, I worked for Telecom/Telstra…

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 7 minutes ago from Sydney, New South Wales

  @Telstra I’m trying to tell you your system is broken and you’re acting like I still have open tickets. There’s a number of other issues, but obfuscating the ref no and time frame numbers in an open chat string is a fail. Please acknowledge that.

• 
  Christian 💉💉💉 (@cbiggins) reported 8 minutes ago from Sydney, New South Wales

  2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!

• 
  Haisam Morhi (@HaisamMorhi11) reported 11 minutes ago from Sydney, New South Wales

  You are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra

• 
  RickMindgone. (@Rickmindgone) reported 12 minutes ago from Sydney, New South Wales

  After seventeen weeks of dealing with Telstra ( contact Maxine) to correctly install my iphone. Today they accidentally ****** up my phone connection. I now have no signal and Telstra ( Maxine) can not help

• 
  Julie Trell 🌈 (@julietrell) reported 24 minutes ago from Sydney, New South Wales

  Hey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in

• 
  Allan (@28061914mary) reported 24 minutes ago from Sydney, New South Wales

  @theage Telstra customers are very unhappy for the most part. From a customer point of you it’s the worst company I’ve come across. And I mean it. I’m not just sounding off. Can she clean up Telstra & make it a friendly, helpful and efficient organisation from the customer perspective?

• 
  John Lutge (@JohnLutge) reported 25 minutes ago from Sydney, New South Wales

  @Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

• 
  SKYLXRK (@skylxrksays) reported 29 minutes ago from Sydney, New South Wales

  Ugh the Telstra business support line told me I need to go to a Business Centre, the guy at the centre didn’t seem to understand my problem, I’ve gotten nowhere in 3 days and I’m frustrated 🙃

• 
  Chrisco (@chriscowa) reported 31 minutes ago from Sydney, New South Wales

  @telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.

• 
  Daniel Eastwood (@yeoldeguildford) reported 38 minutes ago from Sydney, New South Wales

  @geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 38 minutes ago from Sydney, New South Wales

  @fictillius @Telstra If acma required me to identify myself, why am I receiving several calls a week from spam callers? Isn’t an Australian bank account evidence enough? All @Telstra arguments fail logic.

• 
  Croydon Cathy (@croydoncathy) reported 41 minutes ago from Sydney, New South Wales

  @Telstra have just spent 2 frustrating hours in your Gold Member online support. I had a major fault on my home internet last month.just need a record length of problem. Why so hard to get?

• 
  Anthony Horton @spacelizard@aus.social (@vacant3rdman) reported 44 minutes ago from Sydney, New South Wales

  @Optus I bought a 4G modem for use at a location that has coverage from your 4G network, only to find that it's artificially limited to 3G speeds. This is totally unacceptable. I want a refund so I can spend the money on a Telstra modem instead.

• 
  Ben Ross (@BJssoR) reported 44 minutes ago from Sydney, New South Wales

  Customer feedback led Telstra to bring their call centres home , in another five years they may realise their services are severely overpriced..

• 
  Lloyd Nurthen (@MrLloydicus) reported 48 minutes ago from Sydney, New South Wales

  @Telstra have you been playing with the mobile coverage on the T4 between Cronulla and Central - it’s progressing to get worst and especially in the tunnels from Redfern you can even get out. :( please fix it!

• 
  Sagittarius (Sgr) A* (@fictillius) reported 55 minutes ago from Sydney, New South Wales

  @GhostofBen22 @wheelyweb @Telstra Had to move to Vodafone because Telstra had so many issues in the places I needed to use my phone.

• 
  Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported 56 minutes ago from Sydney, New South Wales

  @Telstra I’ve just DM but I have no reference for that customer rep. I just hanged up angrily saying she could die if she can’t ring an ambulance. Mum is 86

• 
  Glenn Sargood (@onebg) reported 59 minutes ago from Sydney, New South Wales

  I must say whilst I am very frustrated with my NBN problems with @Telstra I am very happy with the Twitter support. I am hoping the local upgrades fix the issue very soon #veryslow #frustrating

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paradoxa (@Paradoxa18) reported 4 minutes ago

  OK the rain was good but why is the phone out? first rain in a while might have taken out the landline or rats or termites be in a right pickle if the mobile were network blocked as it was for a while hey @Telstra can't dm on the new phone the "network" demanded I buy

• 
  Michael Abbott (@AgentAbbey) reported 5 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  Tom Playford (@TomPlayford3) reported 5 minutes ago

  @Ben_Davison1 In years gone by NAB got their arse kicked in the UK; Telstra crashed spectacularly in China and the list goes on. Our biggest companies are all cossetted by a favourable regulatory environment and bugger all competition. Every time they try venturing overseas they fail.

• 
  RochfordAlexAR (@rochfordalexAR) reported 8 minutes ago

  @bazingashane0 @Telstra My case manager is lovely. Very polite, very professional. Genuinely wants to help. I can't fault the excellent customer service. Still has piss poor reading comprehension though. I feel sorry for the poor sod, I have twenty years in I.T. and communications, a lot of it

• 
  Jays (@Jays200) reported 11 minutes ago

  I've been letting @Telstra "augement" their💩network in the south west of Western 🇦🇺. They, Telstra, use my farm @Starlink for WiFi calling and the same on the road with Starlink Mini in my MYL. Perth-Denmark or Denmark-Albany is difficult to maintain a phone call link on mobile. Telstra should be paying me.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 13 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 13 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  someone you wont see again (@farleighvlogs) reported 16 minutes ago

  @Telstra fix your wifi right now i was playing roblox and seats in a game that i HAD TO SIT ON didnt load bc of your terrible wifi

• 
  BLUE (@BLUE04699289) reported 17 minutes ago

  @KymRob25112 No idea in Qld. But in Sydney Telstra has sadly become the only option. The complete mess up with triple zero calls ( carrier errors) no mistake in that. The tower's aren't coping with this change. Regional with fewer options. That's harsh. Hope 🙏

• 
  SNOOPREY (@SNOOPREY77) reported 20 minutes ago

  @Telstra Again I was having the issues through the week of completely losing internet for short periods . My question at the time was why as I checked and there were no outages . Yes it’s seems better today but I’m not asking about today