Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	3 hours ago
Sydney	Phone	1 day ago
Sydney	E-mail	2 days ago
Sydney	Internet	5 days ago
Sydney	Internet	6 days ago
Sydney	Internet	7 days ago

Community Discussion

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Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Sagittarius (Sgr) A* (@fictillius) reported 2 minutes ago from Sydney, New South Wales

  @GhostofBen22 @wheelyweb @Telstra Had to move to Vodafone because Telstra had so many issues in the places I needed to use my phone.

• 
  Laurie Patton is The Lucky General (@LJPatton) reported 5 minutes ago from Sydney, New South Wales

  @Telstra @andy_penn So, the best option is to be persistent. Finally found someone willing to help. Ten minutes later the problem was sorted. But that didn’t get me back the hours I’ve spent talking to Indian call centres.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 5 minutes ago from Sydney, New South Wales

  @Telstra You’re not getting the issue. A year ago you “gave” me 80gb/month allocation when I dont use more than 20. Now you’re “offering” 180 when I don’t want or need that. You’re offering me 2 loaves of bread a day when I agreed to one a week as that’s more than i need. Why change?

• 
  janet albrechtsen (@jkalbrechtsen) reported 6 minutes ago from Sydney, New South Wales

  Of all the companies I deal with @Telstra is by far far the worst. I was told I couldn’t query an unauthorised bill amount. Couldn’t speak with someone more senior. In other words F.. O….

• 
  Croydon Cathy (@croydoncathy) reported 6 minutes ago from Sydney, New South Wales

  @Telstra have just spent 2 frustrating hours in your Gold Member online support. I had a major fault on my home internet last month.just need a record length of problem. Why so hard to get?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 9 minutes ago from Sydney, New South Wales

  @Telstra The message was sent and then I read it. The numbers should still be there. Are you telling a customer they’re using the customer support system wrong? But ok. I’ll do what you say and look at “my cases” and “reported faults” as you suggest. 1/2

• 
  John Lutge (@JohnLutge) reported 10 minutes ago from Sydney, New South Wales

  @Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

• 
  Max Phillips (@_MaxPhillips) reported 12 minutes ago from Sydney, New South Wales

  So @Telstra, you took $340 of my wife’s money, but cut off her phone claiming she does not have an account for the new phone you sent her. You disconnected her while our daughter has Covid & we are in lockdown. Now she’s stuck in an infinite loop of complaint handling. Hopeless!

• 
  PinarooRay (@d2832cd804534b9) reported 17 minutes ago from Sydney, New South Wales

  @mazt_t @turnbull1949 They use pretty sophisticated computerised robo calls I'm told. The computer dials numbers at random and so on. You can't block it because it has never called before and bypasses the do not call register. Try calling Telstra, they cannot advise any real method to stop it.

• 
  Bradley Deacon 🇦🇺 (@BradleyWDeacon) reported 23 minutes ago from Sydney, New South Wales

  @Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?

• 
  Shan (@shanon_p) reported 24 minutes ago from Sydney, New South Wales

  @Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 25 minutes ago from Sydney, New South Wales

  @Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now

• 
  Cal 🌻🏊🏼‍♀️ ♐️ 🇦🇺 (@Cal_O_Rynn) reported 34 minutes ago from Sydney, New South Wales

  @Maddy_Pappas_ @startrack Dispatched by Telstra yesterday. Stuffed up today. Disappointing is a silly thing to be, first world problems & all. But they can even tell me when I will get it now.

• 
  BDubAus (@bwrigley) reported 37 minutes ago from Sydney, New South Wales

  @Telstra Service became available again late yesterday afternoon.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 38 minutes ago from Sydney, New South Wales

  @Telstra Your Netflix analogy is the issue I was raising there.

• 
  JPMasters (He/Him/They/Them) (@JPMasters) reported 43 minutes ago from Sydney, New South Wales

  @lesstenny @RNBreakfast I wasn’t listening this morning, but my thoughts are, rain - our infrastructure never considered there would be rain, mobile coverage infrastructure not keeping up with demand (I am 13km from Sydney GPO on a high point - hopeless with both Telstra and Optus), and NBN no doubt.

• 
  Paul Kneipp (@paulkneipp) reported 43 minutes ago from Sydney, New South Wales

  @slsandpet With Optus for 10 years. When I moved, I asked them to connect me at the new place. No, they said, we have no service there. Telstra came, the tech pointed and said “that’s an Optus box there”. I was assured that emails would continue for 3 months. Account deleted in 24 hours.

• 
  Probal Chakravorty (@ProbalC) reported 48 minutes ago from Sydney, New South Wales

  Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?

• 
  Simply Mel - Declutter Coach & Digital Freelancer (@simply_mel01) reported 53 minutes ago from Sydney, New South Wales

  @ScammerPayback Also: “I’m calling about our offers for Telstra customers” Me: I don’t use @Telstra (lie) Him: “I know you’re not Telstra customer” Me: 🙄 Hang up. Block.

• 
  Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported 54 minutes ago from Sydney, New South Wales

  @Telstra I’ve just DM but I have no reference for that customer rep. I just hanged up angrily saying she could die if she can’t ring an ambulance. Mum is 86

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Williams (@therandomswill) reported 7 minutes ago

  @Telstra Thanks Febey. Sadly still not working. It’s a simple fix, not sure why it hasn’t been done after five days.

• 
  vinni • 包沁燕 🇵🇸 (@glyphclutter) reported 8 minutes ago

  before i switched to a provider on telstra wholesale i’d be en route to work on a call like sorry if comms go down lads i am approaching the site™ (westgarth).

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 8 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  /. Gwynne (@gwynne007) reported 8 minutes ago

  @Trev__Says @susan_taylor07 @cjoye None of them would have been profit making assets. Telstra would have been a big slow behemoth that got pants’d by Optus and Vodafone. Our gas wouldn’t have been developed - it took 15 years from sale to production. And we would have been paying huge amounts of interest.

• 
  Dawn Compliance (@DawnCompliance) reported 8 minutes ago

  Telstra shares are weird cos a while back I noticed how they sold their towers, restructured fixed network into a separate asset company gradually exited legacy copper So became the ****** middleman with outrageous customer service they should rename themselves “******* Telstra”

• 
  rowey_brolga (@Rowey_brolga) reported 11 minutes ago

  @stationmum101 I would have thought telstra had the good sense to keep their head down about this ,pot,kettle,black

• 
  Z (@glen_birnie) reported 12 minutes ago

  @Adam_and_EVs Should ask them if they purchased through Telstra network….

• 
  Dave Jones (@eevblog) reported 12 minutes ago

  Trying to switch from Telstra mobile. For the life of me I cannot find the required account number to port my account. I used to have an account number but Telstra switched me to from post paid to pre paid somehow and now I don't get a bill, only a receipt which doesn't have an account number on it. Cannot find it online in my account. Grok says dial *#150# which doesn't work. Anyone got any idea?

• 
  Yaswantha Kovuru (@YKovuru) reported 14 minutes ago

  @connectgurmeet Hi @connectgurmeet :2/2 Even though Telstra cars do fail and however, we are country of people,gets fachinated by things that are done by west and not appreciatethe efforts put in by our own entreprenuers. Hope this changes and so that our guys do get the deserved respect by PEs

• 
  At least my dog loves me ❤️🐕👩🏻‍🦰 (@Tawnee69) reported 17 minutes ago

  @goldengreekjr @AshPolitik As PM, John Howard spearheaded a major privatization program, selling $71.8 billion in government assets between 1996 & 2007 to pay down national debt. Significant holdings sold included a majority stake in Telstra, shares in airports, shipping lines, and defence-related industry