Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (36%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	17 hours ago
Sydney	Internet	19 hours ago
Sydney	Internet	21 hours ago
Sydney	E-mail	21 hours ago
Sydney	Phone	22 hours ago
Sydney	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  ً (@unewtho) reported 8 minutes ago from Sydney, New South Wales

  On me **** Telstra, worst network I’ve ever experienced the bloody baboons

• 
  Andrew Cooling (@the_cooling) reported 11 minutes ago from Sydney, New South Wales

  @Telstra another Foxtel / @NBN_Australia outage in Paddington, NSW. 3rd one in 2 months and expected fix date is Wednesday! Please help 🙏🏼

• 
  Robert Hudson (@manaz_d) reported 11 minutes ago from Sydney, New South Wales

  @macsween_prue @Telstra I think there may be bats in your belfry Prue, cutting off the 5G signal. Hard to blame Telstra for that.

• 
  Harry Dinis (@Hazaa84) reported 14 minutes ago from Sydney, New South Wales

  @StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help

• 
  Dean O'Callaghan (@DeanCal) reported 18 minutes ago from Sydney, New South Wales

  @NBN_Australia I got a text from Telstra to say theres an outage in the area so looks like it's a known issue and is being worked on

• 
  MsChez 🦘 (@Aussiegirl126) reported 19 minutes ago from Sydney, New South Wales

  @Telstra #telstra DO SOMETHING. NO INTERNET AGAIN. NO CUSTOMER SERVICE. STATING NO OUTAGES IN OUR AREA. NO UPDATES ON SOCIAL MEDIA. EVERYONE IN OUR AREA NO TELSTRA. NO ANSWERS. BUT OF COURSE THE ABILITY TO SEND US BILLS HASN'T BEEN COMPROMISED ONLY YOUR SERVICE

• 
  MsChez 🦘 (@Aussiegirl126) reported 22 minutes ago from Sydney, New South Wales

  @Telstra still no internet service. No customers service. No up to date OUTAGES on your website. No updates on any social media. No issues in taking my $$$ for a non service 👍#telstra

• 
  Dean O'Callaghan (@DeanCal) reported 25 minutes ago from Sydney, New South Wales

  @Telstra hi! My NBN service has been down the last 2 hours in Randwick and your outage map doesnt work either when I try that!

• 
  MsChez 🦘 (@Aussiegirl126) reported 34 minutes ago from Sydney, New South Wales

  @NoAdaniOz @DavidHuggan1 @Telstra Most other essential services are able to navigate around this pandemic and support their customers #telstra clearly only worried about $$$ bc overseas workers are cheaper. They've got nothing, not 1 way of helping us. Pple are losing $$ bc they cannot work for home.

• 
  MsChez 🦘 (@Aussiegirl126) reported 34 minutes ago from Sydney, New South Wales

  @MicrophoneJock @Optus Wrong @telstra has no support put in place.

• 
  Joseph (@SirJS) reported 37 minutes ago from Sydney, New South Wales

  Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.

• 
  Matthew Edwards (@medwards87) reported 37 minutes ago from Sydney, New South Wales

  @benjya85 I’m Optus wifi and Woolies mobile (Telstra network) ... issues connecting to Prime, Netflix and Twitter on wifi, but no problem on 4g. Indicates issue with @Optus service ... but as usual, no acknowledgement from them as yet.

• 
  Joseph (@SirJS) reported 41 minutes ago from Sydney, New South Wales

  Getting help from @Telstra is incredibly difficult and frustrating. I regret signing up.

• 
  Trevor Long (@trevorlong) reported 42 minutes ago from Sydney, New South Wales

  @peterp79 @Aussie_BB @Telstra @NBN_Australia Also, 25 is minimum - so you should be getting 22 ish... plug a laptop INTO the modem and do a speed test. WIFI is probably what’s slowing you down too

• 
  CMR (@GasmanR) reported 48 minutes ago from Sydney, New South Wales

  @Telstra is there an issue with HFC internet in Turramurra. My 100M BPS link is only running at 0.03M BPS.

• 
  MsChez 🦘 (@Aussiegirl126) reported 48 minutes ago from Sydney, New South Wales

  Hi @Telstra I see that you continue to pick and choose who you respond to on Twitter. I've been trying to get through for 3 days in regards to no internet . Work at home starts at 9am. You have abandoned your customers bc u never had contingency plan. #telstra

• 
  Sherif Mansour (@sherifmansour) reported 50 minutes ago from Sydney, New South Wales

  @rifat @Telstra Lol my exact problem weeks ago. Took one month before someone called me. 😢

• 
  Chris (@Chris07047818) reported 52 minutes ago from Sydney, New South Wales

  @Telstra I am using the message service atm and communicating with someone. That is good start.

• 
  AJ (@andrewjwalsh) reported 52 minutes ago from Sydney, New South Wales

  So @telstra my #smarthub appears to be a bit stupid because when the Wi-Fi goes off and allegedly switches to 4G we have no connection! Or is it a dumb operator 😂

• 
  Harry Dinis (@Hazaa84) reported 56 minutes ago from Sydney, New South Wales

  I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shane (@Shane84011783) reported 7 minutes ago

  @Telstra There’s a glitch in your prepaid service software which won’t allow people to recharge I’ve been told and there’s no ETA for fixing this. I’m sure if you ask the prepaid technical team they’re aware as it’s been ongoing since late last week. Look forward to the update thanks

• 
  Rob Ward AM (@RobWard13) reported 15 minutes ago

  @Telstra please tell me this is a nightmare. My mother is locked up in a nursing home without Telephone coverage since 24 January. Optus just left and said it’s a Telstra problem. Urgent help needed. She is locked up and unable to communicate.

• 
  TruthIsFreedom (@2YEARMANDATE) reported 16 minutes ago

  @Telstra @noMercy_19 Wow Telstra replied to a complaint. Amazing!

• 
  Shane (@Shane84011783) reported 18 minutes ago

  @Telstra when will your pre paid recharge service issue be fixed? 4 days without phone service is unacceptable when you can walk into a store and buy a new sim activate it and be making calls in 10 minutes….being kept in the dark about the issue isn’t good service either

• 
  Zoink (@zodion1971) reported 20 minutes ago

  @Telstra No internet for the last hour in Cardigan VIC. No planned outages. Reset modem. Nothing. What's the problem. This is happening too often

• 
  reegan (@macbookgore) reported 20 minutes ago

  probably gonna switch service providers soon and never pay my telstra bill

• 
  Xr globalised (@babylon4288) reported 21 minutes ago

  @Telstra Witch equates to we can't detect any problems on our end

• 
  LS (@LorisSain) reported 24 minutes ago

  @Telstra nbn service has out for hours VIC 3162, any updates ?

• 
  Aussie L.E. (@aussie_ellie1) reported 25 minutes ago

  @Telstra First yr of nbn was brilliant, then it’s slowed down over years, to this for the last few mths. Was unhappy to get email saying even if I change providers, it probably won’t change. That feels almost like a threat to make me stay. Stayed for 13 years, but I’m over it.

• 
  Biman Ghosh 🇮🇳 (@biman7777) reported 26 minutes ago

  @Telstra Issue was resolved but happened again. It's like a daily cycle.