Telstra outages and service status in Sydney, New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telstra generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received May 11, 3:26 PM GMT+10.
- Internet (63%)
- Phone (21%)
- E-mail (8%)
- Wi-fi (8%)
The latest reports from users having issues in Sydney come from postal codes 2144 , 2000 , 2008 , 2131 , 2142 , 2141 , 2136 and 2044 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Telstra
Telstra is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 1 day ago |
|
Sydney
|
Internet | 4 days ago |
|
Sydney
|
Phone | 4 days ago |
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Sydney
|
Internet | 4 days ago |
|
Sydney
|
Internet | 5 days ago |
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Sydney
|
Phone | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Richard (@3bsBruce) reported from Sydney, New South WalesGetting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.
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Diana DJ (@DianaDJ7) reported from Sydney, New South Wales@bobbylosbravos @bcurrall80 I get 50GB for $45/month on Telstra thru a pre-paid plan I bought from JB Hi-Fi. They were the only Telstra reseller I could find and I refuse to go to Optus or Vodafone due to terrible experiences in the past.
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PinarooRay (@d2832cd804534b9) reported from Sydney, New South Wales@mazt_t @turnbull1949 They use pretty sophisticated computerised robo calls I'm told. The computer dials numbers at random and so on. You can't block it because it has never called before and bypasses the do not call register. Try calling Telstra, they cannot advise any real method to stop it.
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Jacqui Smith (@mrsdenneysmith) reported from Sydney, New South WalesOne should not have to deal with @telstra and their incompetencies on a Saturday. Not for the exorbitant cost of the service.
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BDubAus (@bwrigley) reported from Sydney, New South Wales@Telstra Service became available again late yesterday afternoon.
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Daniel Eastwood (@yeoldeguildford) reported from Sydney, New South Wales@geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people
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Ben Ross (@BJssoR) reported from Sydney, New South WalesCustomer feedback led Telstra to bring their call centres home , in another five years they may realise their services are severely overpriced..
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Dan Wilkinson AKA @hotndelicious 🎞🌊✨ (@hotndelicious) reported from Sydney, New South Walesas I wasn't physically able to leave my apartment. The only time I've had worse service is with Telstra. Tell one of your customer service team to look up my number and call me today! And why should I have to wait 48 hours for a refund for something that was your mistake???!!!
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Yanky Super (@yankysuper) reported from Sydney, New South WalesWhy are all landlines down in Sydney @Telstra @Telstra_news
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra I’m pretty sure you can’t force me to pay by direct debit. Considering your ineffective customer services, including your inability to effectively train your phone reps adequately, it’s reasonable I want to have some control on payment. Just like I do with gas, power, water etc.
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Sagittarius (Sgr) A* (@fictillius) reported from Sydney, New South Wales@wheelyweb @Telstra They still need to have ID the person using the service.
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Probal Chakravorty (@ProbalC) reported from Sydney, New South WalesAlmost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?
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John Lutge (@JohnLutge) reported from Sydney, New South WalesThe technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra You already have all my info you need. I have been a. Customer for nearly a decade. Why are you treating me as a stranger.?
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Alexander Swift (@alexanderswift) reported from Sydney, New South Wales@Telstra I’m not going through 9 weeks of “have you updated your phone and rebooted your router” nonsense again, a process designed to never solve any issues
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Dave Ray (@daveray99) reported from Sydney, New South WalesAm I the only person thinking @Telstra's "5G" mobile network is utter trash? For the last week it's been abysmal. And yes: I've cleared the cache and restarted my device.
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Keira (@bldfvr) reported from Sydney, New South WalesOrdered a major xmas gift on **11 Oct** with @Telstra. Still dont have it. Have been lied to re delivery date every week for a month now. Help operators are useless. No answer to basic qs. Thought I’d use some reward pts since they were just sitting there. Never again.
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Lloyd Nurthen (@MrLloydicus) reported from Sydney, New South Wales@Telstra have you been playing with the mobile coverage on the T4 between Cronulla and Central - it’s progressing to get worst and especially in the tunnels from Redfern you can even get out. :( please fix it!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Vernon Deer (@D64861Deer) reported@Totally4yeah @Tank9999 I have bottle gas for cooking & a wood fire stove (about 80yrs old) for cooking and heating in winter and a wood heater, evap cooling and use town water. Even the batteries are secondhand, most from Telstra swap-outs. Have had 1 battery fail in 25 years.
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Oliver J (@oliverjanik) reported@loftwah I will never understand people who stay loyal to telstra or Optus
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EmptyJr⭐️🔭🐝 (COMMS-Closed) (@Empty_jr) reportedAnd I am on Telstra but they're price gouging and they Suck and I did attempt after their last price hike to leave but it's like. Oh if you are in a regional area literally noone else can help you. I see. Think there's a word for that that rhymes with schmonopoly
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Reverse Brain (@WLMOS85) reported@Telstra lost Signal 🙄😪🤔
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Mayura (@mayuuuuuuuu_26) reported@Jason______A @the_don1722 The difference will be the level of support you get etc. have similar setups here where telstra (t mobile in Aus) own budget mobile companies. And you get pretty much the same package for much cheaper but lose access to their support etc.
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Angry G (@PissedOfAussie) reported@Telstra twice this week you have sent me an email re network updates and service interruptions, both times 40 minutes after the scheduled start time, both times interruptions already under way. How does this help someone working from home on those days? I'll tell you, it doesnt.
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Allison Online 💾 (50 Hours Free) (@IceStationSpmda) reportedoh **** now Telstra is emailing me about the phones
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POMinOZ 🇬🇧 🇦🇺 (@POMinOZ2024) reportedHey @Telstra when are we releasing #rcs support for #android and @Apple phones? Why is Australia missing out on this feature?
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Simon Cotter (@SimonCotter62) reported@stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help
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Cdbrown (@BrowntownBrew) reported@diss_presso @robb_j_m The problem was that Telstra weren't going to upgrade as they were using the money to install mobile towers and letting the fixed line to rot. Before being sold off they were looking at upgrade paths, but that all got stopped. Telstra were only interested in killing competition