Telstra outages and service status in Sydney, New South Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 15, 12:03 PM GMT+10.
- Phone (60%)
- Internet (25%)
- Total Blackout (8%)
- E-mail (4%)
- Wi-fi (4%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2123 , 2137 , 2040 , 2155 , 2046 , 2141 and 2041 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 18: Problems at Telstra
Telstra is having issues since 10:20 AM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 3 days ago |
|
Sydney
|
3 days ago | |
|
Sydney
|
Phone | 3 days ago |
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Sydney
|
Phone | 4 days ago |
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Sydney
|
Phone | 4 days ago |
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Sydney
|
Phone | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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BDubAus (@bwrigley) reported from Sydney, New South Wales@Telstra Service became available again late yesterday afternoon.
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Jamie (@scibidoo) reported from Sydney, New South Wales@phillipwmoore49 @Telstra @Qantas Telstra are great, you've just got to be persistent. They didn't suffer at all during the pandemic in fact no doubt their business grew. Qantas like most airlines suffered a lot! My Qantas issue is 70,000 in their Queue and internal contact said maybe 2023 before they respond!
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Ken Moore (@midii) reported from Sydney, New South Wales@Telstra As if I can be bothered helping you guys fix a fault for somewhere I am parked for 10 minutes. Telstra is poor coverage in general now and reporting it doesn’t help I’ve tried at home for 6 months.
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Croydon Cathy (@croydoncathy) reported from Sydney, New South Wales@Telstra have just spent 2 frustrating hours in your Gold Member online support. I had a major fault on my home internet last month.just need a record length of problem. Why so hard to get?
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Richard (@3bsBruce) reported from Sydney, New South WalesOk, I’ll buy the prepaid card to cover me for two weeks and port my number across to that. Oh sorry, we don’t sell the prepaid cards for our service in our @telstra shop. You have to go to a supermarket.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesI overpaid one bill and @Telstra posted me a cheque. I’ve been a customer nearly a decade and they Posted A cheque. A. Cheque. FFS
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra I’m trying to tell you your system is broken and you’re acting like I still have open tickets. There’s a number of other issues, but obfuscating the ref no and time frame numbers in an open chat string is a fail. Please acknowledge that.
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Fionna Collantes #PercyNation (@FionnaYvette) reported from Sydney, New South Wales@Telstra It's updated, I tried everything... it's your Telstra network...
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Bradley Deacon 🇦🇺 (@BradleyWDeacon) reported from Sydney, New South Wales@Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?
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Richard (@3bsBruce) reported from Sydney, New South WalesGetting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.
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Julie Trell 🌈 (@julietrell) reported from Sydney, New South WalesHey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in
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Glenn Sargood (@onebg) reported from Sydney, New South WalesI must say whilst I am very frustrated with my NBN problems with @Telstra I am very happy with the Twitter support. I am hoping the local upgrades fix the issue very soon #veryslow #frustrating
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John Lutge (@JohnLutge) reported from Sydney, New South WalesThe @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra
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𝗖𝗼𝗹𝗶𝗻 𝗣𝗲𝘁𝘁𝗶𝘁𝘁 (@ColinJPettitt) reported from Sydney, New South Wales@NBN_Australia @Telstra Any chance if getting the internet issues in Neutral Bay sorted!!! 😡🤬
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alan jones (he/him) (@bigyahu) reported from Sydney, New South Wales@NickyWill100 @vkhosla I’d been a Telstra customer previously until they launched a startup directly competing with a startup I’d cofounded. They blew out our acquisition cost so much (because they didn’t really care) that they were killing us. So I couldn’t wait to leave them.
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Chrisco (@chriscowa) reported from Sydney, New South Wales@telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.
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bigaza2151 (@bigaza2151) reported from Sydney, New South Wales@Telstra outage in parramatta area? Whats the current status??? #telstraoutage
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Chloe Mason (@open5book) reported from Sydney, New South Wales@Bobi_magee2 Lucky you, talking. Took me hours and hours on "chat", by text, with Telstra, as I enter Day 13 of resolving hardware issue.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesAnd when I told the support person that the reference number has been obfuscated I got a reply with a reference number…….., obfuscated as well. What fresh hell is this, @Telstra ?
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesI was going to post a picture here of the CHEQUE @Telstra sent me for an overpayment of $25.16 🙄 , you know, for people who’ve never seen one before, but realised to blank out all the info was too much work.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew (@andrewrdn463) reportedTelstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.
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John Young (@JohnYoung146083) reported@7NewsBrisbane Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.
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Justin (@Justin065241190) reported@Telstra Your network up time is commendable. All the experts here in the comments don’t understand the complexity and that sometimes mistakes happen.
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GuTTedPoSSuM🇦🇺 (@Gu77edpossum) reported@Telstra The same reason I left Telstra. Can’t identify how to fix issues only make them worse. Hire skilled labour instead of retards or perish
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Andrew (@andrewrdn463) reported@Telstra Telstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.
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Aussie Mick 777 (@AusMickDundee) reportedTelstra also Charge the most for just a average amount of data...Than Any of the Telco Companies... Telstra is the Most Expensive. And at Slow download Speeds.. Turn this into a I hate Telstra thread I don't care..you can voice your dissgruntlements here..
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10 News (@10NewsAU) reportedTelstra customers who were affected by the widespread outage last week will be able to apply for compensation. The incident left millions of Australians without phone coverage, halted public transport services and impacted digital payments at businesses. The telco’s CFO said customers will have to provide clear evidence of their loss and an estimated claim amount, which will be assessed on a case-by-case basis.
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Felixus (@CrankyFelix) reported@Telstra weak as piss apology. Just wipe your fees for 1 month and no one will cafe. Such a bad corporate actor
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Cool McCool (@MisterSpock8888) reported@Telstra 3/6 3. Doesn't make sense. "We" & "I". Is she apologising for her team? Shud read "On behalf of TLS, I apologise for the disruption our network failure caused last week.” Paragraph 2 4. "Issue...caused signif disruption...people rely on us". thanks for telling us what we know.
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Wayne Reardon (@WayneReardon) reported@Telstra Don't worry, we're used to bad service in this country. You should give Aus Post a go next. They are even worse than you lot.