Telstra Outage in Sydney, State of New South Wales

@slsandpet With Optus for 10 years. When I moved, I asked them to connect me at the new place. No, they said, we have no service there. Telstra came, the tech pointed and said “that’s an Optus box there”. I was assured that emails would continue for 3 months. Account deleted in 24 hours.

@mazt_t @turnbull1949 They use pretty sophisticated computerised robo calls I'm told. The computer dials numbers at random and so on. You can't block it because it has never called before and bypasses the do not call register. Try calling Telstra, they cannot advise any real method to stop it.

Ok, I’ll buy the prepaid card to cover me for two weeks and port my number across to that. Oh sorry, we don’t sell the prepaid cards for our service in our @telstra shop. You have to go to a supermarket.

@Maddy_Pappas_ @startrack Dispatched by Telstra yesterday. Stuffed up today. Disappointing is a silly thing to be, first world problems & all. But they can even tell me when I will get it now.

Getting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.

@ScottRhodie @Telstra Go for it. I’ll support you. I’ve had similar annoying conversations with them. If you have a history of late and failed payments, I might understand pointing you to a DD. If I can pay my utilities on invoice, no service should insist on a DD. #legislationNow

@phillipwmoore49 @Telstra @Qantas Telstra are great, you've just got to be persistent. They didn't suffer at all during the pandemic in fact no doubt their business grew. Qantas like most airlines suffered a lot! My Qantas issue is 70,000 in their Queue and internal contact said maybe 2023 before they respond!

@Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.

DAY FIVE trying to get some customer service from @Telstra!

Check out my Speedtest results! 27.3 Mbps down and 0.2 Mbps up. How do your speeds compare? #Telstra #Nbn I think North Korea is better than this. Any suggestions?

@ScammerPayback Also: “I’m calling about our offers for Telstra customers” Me: I don’t use @Telstra (lie) Him: “I know you’re not Telstra customer” Me: 🙄 Hang up. Block.

@thegrumpypoof Which is why I have not been a Telstra customer in a very long time. Hope it gets sorted out

@Telstra @andy_penn So, the best option is to be persistent. Finally found someone willing to help. Ten minutes later the problem was sorted. But that didn’t get me back the hours I’ve spent talking to Indian call centres.

@Telstra Only yesterday I had extensive dealings with an overseas call centre! Five business days to fix a simple problem that should have been sorted nearly a year ago is why Telstra has such a bad reputation for customer service.

Another night stolen from me as I try to have @Telstra deal with a problem it created.

@GhostofBen22 @wheelyweb @Telstra Had to move to Vodafone because Telstra had so many issues in the places I needed to use my phone.

Might just cancel binge with Telstra & pay via binge only did it bc got free trial with Telstra

@Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now

@fictillius @Telstra If acma required me to identify myself, why am I receiving several calls a week from spam callers? Isn’t an Australian bank account evidence enough? All @Telstra arguments fail logic.

@fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.

@Appit15 @Anthony_Klan They’re not because who else would you go to? Telstra is good but too expensive and Vodaphone coverage is awful in so many places. They need to sort this mess out and he forced to maintain better security.

@Nickb179 @fruitandtie Aldi mobile uses the telstra network and rules with rollover data

@stufromoz I’m in the city now, so I could walk into a store. But this is taking much longer than I want it to already, and it’s a bad sign that other things will be harder than they should be, so I’m thinking of just jumping to Telstra.

@SkyNewsAust Where we are and yes our info was affected. Both Optus and Telstra are frankly, ****. We are in a decent size central west NSW town. But speeds and signal are garbage. All we got from Optus was 1 email, ohh opps. Then silence. Not good enough is an understatment.

@9NewsAUS I got one too I never win a prize but I always get picked for the bad stuff #Robodebt #telstra breeches my privacy for 8 months and did nothing now #optus lucky me !!

@egirrrlie @slsandpet I had an optus mobile phone account until I cancelled it when I went overseas in 2011. I returned in 2013 and got a telstra mobile phone. In Feb 2021 I found out I had a bad credit report from Optus. Someone had gotten a mobile phone in my name, using my ID … 1

@favfavalore 2/ if Telstra would employ well-trained staff & pay them to actually HELP the customers. They pass the customer from one unqualified-but-willing-to-try staff member to another. All of them ask the same questions & make the same promises but nothing is changed by the long day's

@favfavalore 1/ I agree with your comment, of course. But I have another pet peeve, & it's due to the terrible NBN the eternally-damned Coalition installed. I live in rural QLD, where old copper wiring is almost useless. Telstra's service here is "chancy" at best, but it wouldn't be so awful

@FukaiRio_ Bro i disconnect from Telstra every 10 minutes and i live right next to a signal tower. I can't 😢

@samanthamaiden @liammendes if you want eveidence of the theft of data from @Telstra i 2018 message me direct 900,000 customer records stolen Telstra covered it up