Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (36%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	E-mail	1 day ago
Sydney	E-mail	1 day ago
Sydney	Internet	2 days ago
Sydney	Phone	2 days ago
Sydney	Internet	4 days ago
Sydney	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  swampy marc (@swampymarc2801) reported 11 minutes ago from Sydney, New South Wales

  @denissnowy @9_Moley @NRL @AndrewVossy @RaidersCanberra Good point. I have it by virtue of being a @Telstra customer but because of shitty 4G service good luck if you can watch a game live as it happens. Can take over 2 hours to watch sometimes.

• 
  swampy marc (@swampymarc2801) reported 12 minutes ago from Sydney, New South Wales

  Work from home they say! How can 1 do that with internet speeds of 5mbps download from purportedly Oz’s best network @Telstra it’s a friggin joke. I could walk from Strathfield to the city & back b4 a 50kb excel file opens. this country is not equipped for these situations.

• 
  Joseph Mattar (@MrJoeM10) reported 19 minutes ago from Sydney, New South Wales

  @Telstra, home internet is down. Working from home this isn't the best service right now!

• 
  Adam Gwynne (@gwynne007) reported 20 minutes ago from Sydney, New South Wales

  @ahails @Foxtel @Telstra Ring up and cancel, they’ll give you something free for a while.

• 
  Robert Anderson (@RobertA888888) reported 21 minutes ago from Sydney, New South Wales

  @bobjcarr I can report to you tgat is true. We work remotely but tge Telstra connection in our office goes down. I have to go back to the office to reset it so we can work remotely. It went down twice yesterday.

• 
  Andrew Condon (@_condo) reported 23 minutes ago from Sydney, New South Wales

  Great work @Telstra showing great leadership. Among a number of initiatives, agrees to extend any #sponsorship set to expire this year for a further 12 months to help provide their sport & arts partners certainty & valuable support needed to push through these unprecedented times

• 
  AJP (@pricey43) reported 24 minutes ago from Sydney, New South Wales

  @Telstra why are you saying no outages but everything is down

• 
  andyr (@andrewramulu) reported 27 minutes ago from Sydney, New South Wales

  @Telstra waiting for nearly 2 hours to CS; trying to check if my internet connection has happened at my place. Help....

• 
  Croydon Cathy (@croydoncathy) reported 32 minutes ago from Sydney, New South Wales

  @Telstra now would be a really good time to repair the huge cable cut in Croydon NSW which left many of us without fixed line phone internet for weeks (fix not til 3/4) Appreciate the extra data 👍 but my street also mobile black spot... Work & school from home v difficult

• 
  Eric Fremouw (@EricFremouw) reported 35 minutes ago from Sydney, New South Wales

  @AttardMon Got NBN last week. Upgrade from ADSL. 10x faster. WFH definitely better. Not a hitch, happy costumer. Great service. @Telstra @NBN_Australia

• 
  Mark Potten (@MarkPotten) reported 40 minutes ago from Sydney, New South Wales

  @Telstra terrible customer service just had to listen to excuse after excuse from staff at your store in rouse hill as to why my order for @Foxtel has not been processed. No customer follow up or explanation just dropped the ball and ran off.

• 
  Ian Birkby (@Birkers) reported 40 minutes ago from Sydney, New South Wales

  @Mikenicholls88 @Telstra Far too business focused and obvious. I still fondly remember my “I want to give you more money” conversation with Telstra ... Now spend twice as much with A third party provider just so I don’t have to deal with Telstra. There’s a customer success story!

• 
  Phillip Leeds (@prleeds) reported 46 minutes ago from Sydney, New South Wales

  @Telstra Hope it’s better than the original. My wife bought one that never worked properly. Very expensive rubbish.

• 
  Gigi Penna (@giginator_) reported 47 minutes ago from Sydney, New South Wales

  Or @telstra is perfectly demonstrating their customer service skills

• 
  💧 Deb Cansdell 🌱 (@DebCansdell) reported 53 minutes ago from Sydney, New South Wales

  @Raf_Epstein I am with Victoria and NZ and the UK. And when I get a stupid text today from Telstra that advised me to stay home...if sick...NOT Stay Home regardless, another stupid wrong message from this idotic govt, I just want to cry!

• 
  Michael Turner (@mturnerATB) reported 55 minutes ago from Sydney, New South Wales

  @shakeyourface @JoshStevo95 If the worst happens, look at some emergency roles at Telstra Call Centres, Coles and Woolworths.

• 
  Rifat Nabi 👨🏽‍💻 (@rifat) reported 58 minutes ago from Sydney, New South Wales

  @craig6333 @Telstra @Brockkane4 At least a human replied. I’m having the same problem and haven’t received any reply from humans. I’m just getting automated replies from bots everywhere.

• 
  Lesley Hitchens (@lesleyhitchens) reported 1 hour ago from Sydney, New South Wales

  In this time of confusion & crisis, there is one constant, emails from @Telstra : “nbn™ service interruption during network updates”. How reassuring. 😒

• 
  Marietta Del Vecchio (@MariettaDelVecc) reported 1 hour ago from Sydney, New South Wales

  Thanks @Telstra, I was just on hold for an hour before the line cut out. What a time for shitty customer service.

• 
  swampy marc (@swampymarc2801) reported 1 hour ago from Sydney, New South Wales

  @K_Blake9 I started having serious problems from about 3 weeks ago. I’ve asked @Telstra no real reason given. I’ve even resorted to tweeting them earlier today and still no response. Can’t keep telling us that it’s the best we’ve got. Because if it is we are one ****** up country.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tracey Spicer AM GAICD (@TraceySpicer) reported 2 minutes ago

  Hi brains trust. @telstra is being no help. Anyone got tips on how to remove a physical sim card from an old iPhone? I've tried needles, earrings, paper clips and staples. Can't go into a store due to the dynamic disability and being immunocompromised. x

• 
  LB (@lmbrimwa) reported 4 minutes ago

  @Telstra Thanks for info Shannon. Interesting Telstra would rather see a customer slip away than come up with alternative especially when internet service hit & miss at best for years. Customer service agent finishing shift...that takes the cake for sure!🙄Done.

• 
  Nic Davidson (@Niccyboy) reported 6 minutes ago

  If Twitter goes down how will I find out that Instagram is down? Or complain about Qantas or Telstra?

• 
  🌏Henry Ross (@Lincolnabe123) reported 8 minutes ago

  @TonyIKnow Drove one half way around Australia. Most of the time I had Telstra internet and phone service.

• 
  Tracey Spicer AM GAICD (@TraceySpicer) reported 8 minutes ago

  Dear @Telstra Hubby came home and managed to get the old sim out and put it in the new phone. But now the new phone is saying I need a QR code to transfer my Telstra account over. Help! I don't have any idea where this QR code is.

• 
  alexk (@alexk38414339) reported 11 minutes ago

  Yet again an evening spoilt by Telstra. NBN down therefore internet down foxtel down for not the first time. Don’t bother checking Telstra outages shows that all is good. Trying troubleshooting on telstra site goes round in circles. However if you miss a payment + $15

• 
  Tony Rizzotto (@VinniesCasula) reported 12 minutes ago

  @Telstra We still have no service

• 
  Tracey Spicer AM GAICD (@TraceySpicer) reported 15 minutes ago

  Found out today @Telstra doesn't offer in-home services for people with #disabilities or those who are #immunocompromised and can't get in to a store. Even if you're a business customer. This is ****. Interested to see whether @Optus or @Vodaphone4 offer these services...?

• 
  Ross Floate (@RossFloate) reported 20 minutes ago

  @TraceySpicer @Telstra @TraceySpicer Aw, now you were a good sport and I want to help! This is the worst. (Was it a phone that supported Telstra eSim?)

• 
  jarred k (@Katzenburgler) reported 23 minutes ago

  @Telstra It says there is an outage on my street yes