Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Wi-fi	3 hours ago
Sydney	Internet	7 hours ago
Sydney	Phone	2 days ago
Sydney	Internet	3 days ago
Sydney	Internet	5 days ago
Sydney	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Nathalie Stewart (@NathalieS_29) reported 3 minutes ago from Sydney, New South Wales

  @estelle_landy @Telstra I gave up years ago with them. They're so rude. 🥺

• 
  Ken Moore (@midii) reported 5 minutes ago from Sydney, New South Wales

  @Telstra As if I can be bothered helping you guys fix a fault for somewhere I am parked for 10 minutes. Telstra is poor coverage in general now and reporting it doesn’t help I’ve tried at home for 6 months.

• 
  Daniel Eastwood (@yeoldeguildford) reported 15 minutes ago from Sydney, New South Wales

  Guys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?

• 
  Jacqui Smith (@mrsdenneysmith) reported 19 minutes ago from Sydney, New South Wales

  One should not have to deal with @telstra and their incompetencies on a Saturday. Not for the exorbitant cost of the service.

• 
  Glenn Sargood (@onebg) reported 25 minutes ago from Sydney, New South Wales

  I must say whilst I am very frustrated with my NBN problems with @Telstra I am very happy with the Twitter support. I am hoping the local upgrades fix the issue very soon #veryslow #frustrating

• 
  Richard (@3bsBruce) reported 27 minutes ago from Sydney, New South Wales

  Ok, I’ll buy the prepaid card to cover me for two weeks and port my number across to that. Oh sorry, we don’t sell the prepaid cards for our service in our @telstra shop. You have to go to a supermarket.

• 
  John Lutge (@JohnLutge) reported 30 minutes ago from Sydney, New South Wales

  The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.

• 
  John Lutge (@JohnLutge) reported 38 minutes ago from Sydney, New South Wales

  In spite of not providing a service, @Telstra sure as hell never miss a bill. Is there no end to the agony of #Telco in #Australia. @AussieBroadband @acmadotgov

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 42 minutes ago from Sydney, New South Wales

  @Telstra please confirm here the only way one can pay is beforehand & not bpay after a statement. Your staff use Netflix as a comparison but a phone & data service is completely unlike an entertainment subscription. It’s a false equivalent that is designed to deceive. #cxfail

• 
  jac #TheAlbum (@JackieWarner13) reported 44 minutes ago from Sydney, New South Wales

  Cancelled my binge service then registered again as Telstra were doing a year deal that's $6 cheaper every month for a year so saving $72 this next year

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 44 minutes ago from Sydney, New South Wales

  @Telstra You already have all my info you need. I have been a. Customer for nearly a decade. Why are you treating me as a stranger.?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 48 minutes ago from Sydney, New South Wales

  My main question, @telstra, is, when the F are you going to at least pretend to have a customer service?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 48 minutes ago from Sydney, New South Wales

  I asked for a copy of the terms and conditions I’m being asked to agree to and am sent a web page. What king of terms can anyone legally offer when they aren’t given as a copy to the customer on agreement? Is this #legal, @Telstra

• 
  Annie Martin AM (@MartinAnne139) reported 49 minutes ago from Sydney, New South Wales

  @Telstra Happy to say that I rang the First Nations Hotline @Telstra and the customer service was exceptional. After several weeks of trying to get this sorted I found someone that took time to listen and sort the issue out. Thank you Sanisha you deserve a medal 🥇

• 
  Simply Mel - Declutter Coach & Digital Freelancer (@simply_mel01) reported 51 minutes ago from Sydney, New South Wales

  @ScammerPayback Also: “I’m calling about our offers for Telstra customers” Me: I don’t use @Telstra (lie) Him: “I know you’re not Telstra customer” Me: 🙄 Hang up. Block.

• 
  Glenn Sargood (@onebg) reported 52 minutes ago from Sydney, New South Wales

  It's wonderful that @Telstra keeps acknowledging that there is a problem with my NBN service and fix it. I have reminisced what the old dial up services were like for long enough I am ready for the 21st century again.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 53 minutes ago from Sydney, New South Wales

  @Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now

• 
  Chloe Mason (@open5book) reported 54 minutes ago from Sydney, New South Wales

  @vivchook @mmechomski Suggest Tweet them, it works a treat with Telstra

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 55 minutes ago from Sydney, New South Wales

  @fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.

• 
  Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported 60 minutes ago from Sydney, New South Wales

  How good is @Telstra ! Couldn’t contact my Mum on Mother’s Day As they have disconnected her landline for the umpteenth time. She’s on the old copper network. She doesn’t use the internet or smartphones yet customer rep stated they need to speak to her. D’oh she can’t! #auspol

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  “Sash” Emmanuelle Somerset-Beauverie (@chicpussykat) reported 10 minutes ago

  @SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend what’s on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg

• 
  Michael Abbott (@AgentAbbey) reported 11 minutes ago

  @Telstra Doncaster internet outages. Any customer credits for inconvenience on a busy Sat

• 
  🇦🇺Leoo 🗻 (@OCELeoo) reported 11 minutes ago

  @SamuelLalor22 @AFL @Telstra Changing the subject now are ya Exactly what I thought poor ****

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 14 minutes ago

  @Telstra I have an outage reported via SMS yet no info on the outages site. Peregian Springs. Why?

• 
  NewsTongue (@NewsTongueX) reported 15 minutes ago

  🔴 PayphoneGo: 19-year-old built Pokemon Go for Australia's 14,000 payphones Kris Norris, a Brisbane student, launched PayphoneGo in April. Players call a number from payphones across Australia, enter a nine-digit ID, and accumulate points—20 for first visit, 10 for second, then 5 and 1. First visitors can leave voicemails heard by subsequent callers. Norris said the game aims to encourage exploration and revive "old internet: no ads, no tracking, so few cookies." Telstra operates the payphones under Australia's universal service guarantee. Calls have been free since mid-2021. The company reports over 100 million calls since fees were scrapped, with usage tripling.

• 
  WaltzingRNLilydale (@rn_lilydale) reported 16 minutes ago

  @newscomauHQ The 🇦🇺 government does the same, on a much larger scale. Federal agencies (Immigration, ATO etc.) and major contractors have long outsourced call centres, customer service and IT work to the Philippines and India, thousands of roles. Telstra, banks and others do the same.

• 
  K•A•N•E (@kanethesaint) reported 17 minutes ago

  @Teh_Jkr @Optus Prepaid is the best option. No more need for greedy companies like Optus! One of the worst employers around after Telstra!

• 
  Dead Ä̷̬͖̽͗P̷̭̳͔͇̊ on CompSciFutures (∀/∃/acc) (@CompSciFutures) reported 20 minutes ago

  𝗢𝗡 𝗠𝗘𝗡𝗧𝗔𝗟 𝗔𝗕𝗨𝗦𝗘 𝗕𝗬 𝗧𝗘𝗟𝗦𝗧𝗥𝗔 𝗖𝗔𝗟𝗟𝗜𝗡𝗚 𝟭𝟯𝟮𝟬𝟬𝟬 𝗪𝗛𝗘𝗡 𝗘𝗫𝗛𝗜𝗕𝗜𝗧𝗜𝗢𝗡 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗦𝗪𝗜𝗧𝗖𝗛𝗕𝗢𝗔𝗥𝗗 𝗜𝗦 𝗗𝗜𝗦𝗖𝗢𝗡𝗡𝗘𝗖𝗧𝗘𝗗 Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

• 
  Andrew (@andrewrdn463) reported 22 minutes ago

  STOP HANGING UP ON CUSTOMERS TELSTRA WHEN THEY NEED HELP: Give us a call. Please give us a call on the following number. 1800 882 389 We look forward to assisting you with any queries you have related to your experience

• 
  Antony (@Antony_Collins) reported 25 minutes ago

  @Telstra you absolutely suck. Both my kids are overseas (18 and 20) and one is out of data and I can’t add more for both. I’ve been talking to Telstra for 8 hours and still no outcome. My daughter has no data left: Telstra suggested we get a 3rd party ESIM. The Worst Telco EVER.