Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	6 hours ago
Sydney	Internet	7 hours ago
Sydney	Internet	1 day ago
Sydney	Internet	1 day ago
Sydney	Wi-fi	3 days ago
Sydney	E-mail	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Chris Arancibia (@chris8449) reported 2 minutes ago from Sydney, New South Wales

  @Telstra 4.5hrs on hold and no answer - NBN not working - please update your website with info...

• 
  Jarrod McCloughan (@jazza1983) reported 3 minutes ago from Sydney, New South Wales

  Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

• 
  Chris Arancibia (@chris8449) reported 7 minutes ago from Sydney, New South Wales

  @Telstra Thanks Jess - I have done the trouble shooting and when it completed the testing it asked me to contact Telstra - I gave up after being on hold for 4.5hrs

• 
  Robbie Wood (@robbiejwood) reported 7 minutes ago from Sydney, New South Wales

  @muddagen @Telstra @andy_penn Yeah, I’m in that trap at the moment & it’s awful. I’ll let you know.

• 
  Esther Clerehan 😷 (@clerehan) reported 10 minutes ago from Sydney, New South Wales

  @Telstra @NBN_Australia problem sort d by nbn tech this morning. Thank you

• 
  Lauren (@OrytDurlin) reported 13 minutes ago from Sydney, New South Wales

  @Telstra why are you the worst service provider of all time? Dial up connection is more reliable

• 
  Isaac (@Isaac_IWF) reported 13 minutes ago from Sydney, New South Wales

  @Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.

• 
  Daniel Eastwood (@yeoldeguildford) reported 16 minutes ago from Sydney, New South Wales

  @Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM

• 
  OnurK (@OnurKog) reported 20 minutes ago from Sydney, New South Wales

  Telstra Eastgardens customer service so bad and the entire experience so uninviting. Wanted to look at a new phone. Thank you vodafone for amazing service.Have a new phone. #telstraiphone #vodafone

• 
  Craig Harkness (@Craigh8) reported 32 minutes ago from Sydney, New South Wales

  @sjp123abc @Telstra Irony is that communications companies are the worst at communication

• 
  david_myers (@schnausdm) reported 35 minutes ago from Sydney, New South Wales

  @jacket1962 @Telstra Yesterday having spent an hour online getting nowhere, not being able to speak to a person even though Telstra said I could. Drove to the local Telstra store where they told me the product Telstra suggested I should buy was useless and would not solve my problem.

• 
  Zacré Bleu (@zacre_bleu) reported 35 minutes ago from Sydney, New South Wales

  @joshh_dp Well. I was switching to Telstra anyway. My old carrier was ****

• 
  Dr Catriona Wallace (@catrionawallace) reported 37 minutes ago from Sydney, New South Wales

  @Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

• 
  Chris Arancibia (@chris8449) reported 38 minutes ago from Sydney, New South Wales

  @Telstra - been on hold for 2.5hrs and no one has answered the call - NBN has not been working since Friday. This is costing me $$$ - I’m meant to be working - you are not helping small businesses... Please once and for all get your customer service and products sorted...!

• 
  Chris Arancibia (@chris8449) reported 40 minutes ago from Sydney, New South Wales

  @Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

• 
  Andy ☁️ (@APACloud) reported 45 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

• 
  Robbie Wood (@robbiejwood) reported 47 minutes ago from Sydney, New South Wales

  @muddagen @Telstra @andy_penn Sure is. My Apple Watch 6 cellular isn’t compatible with the Telstra network. Been told that by three different Telstra employees. Yet they still advertise it works on the Telstra & Apple websites.

• 
  🦠 Evan The Masked Commuter (@fictillius) reported 48 minutes ago from Sydney, New South Wales

  Telstra really is **** in the Sydney CBD. Needed to download a file so tethered via Telstra mobile. It was going to take 2hrs. Switched to Vodafone mobile and downloaded in two minutes.

• 
  Andy ☁️ (@APACloud) reported 55 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra getting no response, still having issues, day 4, can't call as it dead ends me back to using the chat app which isn't working. Horrible horrible experience that's significantly impacting my ability to work 🤬

• 
  Andy ☁️ (@APACloud) reported 57 minutes ago from Sydney, New South Wales

  @NBN_Australia @Telstra are you or nbn going to sort out this half arsed service that I pay a fortune for?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Australian_6 🇦🇺 (@StuartMediaNews) reported 4 minutes ago

  @Telstra in all the years I have dealt with Telstra, one thing has never changed. What is that? Well thanks for asking! It is the high levels of frustration that one experiences when contacting Telstra seeking assistance!

• 
  Dr Anti-anti-vaxxer 💉💉 (@ethicalmartini) reported 5 minutes ago

  + @Telstra so I'm on the phone to your call centre following my problems last night, I'm not happy. To make thisgs wors, today the wifi is dropping out. I'm being literally run around my house fiddling with cords. How is this helping?

• 
  MK26🇦🇺 (@zvk10_mason) reported 8 minutes ago

  @Telstra your customer service over the phone is a disgrace & designed to piss people off not help them... if someone else provided coverage in the Pilbara I'd be using them

• 
  Mani Vannan (@cmani19) reported 10 minutes ago

  @NSW_FairTrading Team, this is regarding Reference Number 10708330, I didn't get proper response from @Telstra, they made me to cancel my previous order and when they mentioned to give other phone on the same price, that also took wrong address for delivery and cancelled it.

• 
  Marc (@MrMarc101) reported 10 minutes ago

  How can a telecommunications company be so ******* useless and actually communicating? Spoken to 8 different people since this morning and had to repeat the whole story every single time because of they’re **** up. Seriously, Telstra can **** right off for good.

• 
  Brendan Foster (@brendanrfoster) reported 16 minutes ago

  @Telstra I have to block anywhere from 2-6 random numbers a day. Put a stop to this ****. Luckily @Apple let’s me silence unknown numbers know cos you wouldn’t fix it. But fix it!

• 
  Penny Ping Ji 😊 (@JiPenny) reported 17 minutes ago

  @Elbarstardo @i_borborygmi So buy a phone outright and get a prepaid sim. The plans are for suckers and keep you locked in a debt cycle. Better to get a cheap or second hand (or free) phone and use prepaid. You can even use Telstra network, but get better deal from a reseller (aldi)

• 
  Marc (@MrMarc101) reported 22 minutes ago

  @Telstra It's completely stopped. The support team don't seem to understand and they are trying to set me up with a brand new NBN connection for some reason. I would really like this resolved, as I've already spent 2 hours this morning trying to fix this.

• 
  Matt そ (@MattFortniteDad) reported 23 minutes ago

  @AspectIWNL @exetel @Telstra unfortunately we don't have the options of Telstra or Optus with our fibre network...

• 
  Aspect (@AspectIWNL) reported 26 minutes ago

  @MattFortniteDad @exetel @Telstra never failed me