Telstra Outage Report in Sydney, State of New South Wales
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The latest reports from users having issues in Sydney come from postal codes 2000, 2076, 2145, 2226, 2127 and 2032.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Sydney, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (48%)
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Phone (31%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map Near Sydney, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, State of New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
In spite of not providing a service, @Telstra sure as hell never miss a bill. Is there no end to the agony of #Telco in #Australia. @AussieBroadband @acmadotgov
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.
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Fionna Collantes
(@FionnaYvette) reported
from
Sydney, State of New South Wales
@Telstra Lol that was a late post.... was resolved already!! But Cecil Hills really has bad signal with Telstra so please fix that....
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.
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Blair / Mrs Wayne 🐨❤🇦🇺
(@StallionDuckx3) reported
from
Sydney, State of New South Wales
LOL fully forgot I had unread DMs from Telstra and NBN on here. So glad that part of my new life is fckn over. That suuuuucked so bad.
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Glenn Sargood
(@onebg) reported
from
Sydney, State of New South Wales
It's wonderful that @Telstra keeps acknowledging that there is a problem with my NBN service and fix it. I have reminisced what the old dial up services were like for long enough I am ready for the 21st century again.
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Annie Martin AM
(@MartinAnne139) reported
from
Sydney, State of New South Wales
@Telstra Happy to say that I rang the First Nations Hotline @Telstra and the customer service was exceptional. After several weeks of trying to get this sorted I found someone that took time to listen and sort the issue out. Thank you Sanisha you deserve a medal 🥇
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Keira
(@bldfvr) reported
from
Sydney, State of New South Wales
Ordered a major xmas gift on **11 Oct** with @Telstra. Still dont have it. Have been lied to re delivery date every week for a month now. Help operators are useless. No answer to basic qs. Thought I’d use some reward pts since they were just sitting there. Never again.
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Julie Trell 🌈
(@julietrell) reported
from
Sydney, State of New South Wales
Hey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in
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Glenn Sargood
(@onebg) reported
from
Sydney, State of New South Wales
I must say whilst I am very frustrated with my NBN problems with @Telstra I am very happy with the Twitter support. I am hoping the local upgrades fix the issue very soon #veryslow #frustrating
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Ben Cousins
(@s3_gunzel) reported
from
Sydney, State of New South Wales
If you ever have a bad day just remember I read Telstra as Toyota today and wondered why I was being called about a fault with a car.
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Ivan Cunningham
(@ivanjcunningham) reported
from
Sydney, State of New South Wales
@naomid_au @Telstra It really is annoying. Very difficult to get any service for us customers.
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𝗖𝗼𝗹𝗶𝗻 𝗣𝗲𝘁𝘁𝗶𝘁𝘁
(@ColinJPettitt) reported
from
Sydney, State of New South Wales
@NBN_Australia @Telstra Any chance if getting the internet issues in Neutral Bay sorted!!! 😡🤬
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Christian 💉💉💉
(@cbiggins) reported
from
Sydney, State of New South Wales
2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!
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Fionna Collantes
(@FionnaYvette) reported
from
Sydney, State of New South Wales
@Telstra Drops out randomly without warning.... then a few days later I get email from you guys saying an outage but everything is fine on my end....
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Bradley Deacon 🇦🇺
(@BradleyWDeacon) reported
from
Sydney, State of New South Wales
@Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?
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Nafees Butt
(@mnsbutt) reported
from
Sydney, State of New South Wales
@MichelePlayfair Seriously!!!! And people on the call keep suggesting that "everyone chip in so that Nafees can get a better Internet" as if I chose the cheapest Internet bundle to inflict this pain upon myself. While I am at it, @Telstra, please fix my reception problem.
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
When dealing with @Telstra, at either the commercial or consumer level, it's wise to remember their customer service ethos: You get what you get and you don't get upset.
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Max Phillips
(@_MaxPhillips) reported
from
Sydney, State of New South Wales
So @Telstra, you took $340 of my wife’s money, but cut off her phone claiming she does not have an account for the new phone you sent her. You disconnected her while our daughter has Covid & we are in lockdown. Now she’s stuck in an infinite loop of complaint handling. Hopeless!
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💧Doug Ingram
(@douggyi) reported
from
Sydney, State of New South Wales
@Sandra_Sully @Telstra I hope you get a helpful response to this, Sandra. I had a similar experience in 2020 that wasn’t resolved & the 89yo man I was helping gave up. Multiple calls not returned, promises of action & follow-up never kept. Fancy ads with tinkly music mean nothing.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Cashel Walsh
(@Cashcharlie) reported
from
Melbourne, State of Victoria
@Telstra we were told we had to switch to nbn before 30/01 so signed up. Guy came yesterday couldn’t finish it due to some issue. said Telstra would be out today to complete - no one has showed and no internet! My wife works from home and needs the internet urgently!! Any advice?
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Jess Dodson #AlwaysWasAlwaysWillBe
(@girlgerms) reported
Sigh. It's that time in the two-year cycle where I need (read: want) to upgrade my phone. I'm in at Telstra now. I know what I want. I know what plan I want. JUST GIVE ME MY DAMN PHONE!
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Stephanie Crowne
(@lilysmybabypup1) reported
@deniseshrivell We have cable tv & internet with Telstra in suburban Sydney. They posted a new modem & NBN adapter, self-install, without us asking. Old modem was having speed issues anyway. Installed easily, on medium plan, works perfectly. Must be because it’s cable, I think.
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Belinda Parsons
(@mzbeetet) reported
@Telstra unable to resolve my issue with the app or online. Need to speak to a human! Moving house on Monday and need internet connected as my partner works from home for VicPol. Currently email says connection April 19th! This is urgent can someone PLEASE call me!
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Rae Allen
(@raeallen) reported
from
Brisbane, State of Queensland
Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in
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💧KevthesquidGuy 🏳️🌈 🦘 🎃
(@Kevthesquidboi) reported
@Telstra Telstra never did make amends for stealing my mothers money, her estate is closed now. Which is why i suggested you donate it in her name, they never have though. A company to avoid.
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Timothy phy
(@LogicalSky) reported
@Telstra Yes, only for them to tell me they have no idea what’s going on or how to fix it. But on the up side I found out you have been illegally overcharging my credit card for months so I can’t wait to forward that onto the fair fraud commission.
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Queen NomNom De Plume
(@stinginthetail) reported
@deniseshrivell ..Telstra is hopeful i won't lose tv, net, and landline before they install in March (original was Feb). So i'm forced onto Telstra NBN - slower and more expensive than my HFC cable (100mbps down to 50). Moving to Aussie Broadband ASAP (faster cheaper). Telstra & Telstra NBN suck
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Yui
(@Yuinrila) reported
@Telstra Your customer service sucks! Phone number doesn’t work, says technical difficulty. Agents don’t respond on virtual chat just drop off line after 30 mins wait. Terrible customer experience
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aebarnes
(@aebarnes5) reported
@Telstra I’ve been waiting 2 hrs for a reply.... i can’t get anyone to help me. You’re still charging me for mobile phone after contract ended