Telstra outages and service status in Sydney, New South Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 3 outage signals in the last 24 hours around Sydney, including 3 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 13, 2:48 PM GMT+10.
- Phone (59%)
- Internet (26%)
- Total Blackout (8%)
- Wi-fi (4%)
- E-mail (3%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2123 , 2137 , 2040 , 2155 , 2196 , 2046 and 2041 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 13: Problems at Telstra
Telstra is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 2 hours ago |
|
Sydney
|
Internet | 4 hours ago |
|
Sydney
|
Internet | 5 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Sydney
|
Internet | 2 days ago |
|
Sydney
|
Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Julien Goodwin (@LapTop006) reported from Sydney, New South Wales@yaakov_h @Telstra I mean Telstra doesn't peer deeply, that's been an issue forever.
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Phillip Leeds. @PhillipLeeds@aus.social (@prleeds) reported from Sydney, New South WalesGood service from Telstra. Lightning strike fried our NBN box on Saturday afternoon, called Telstra who booked a technician to replace it this morning. He’s just been, all sorted.
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Shan (@shanon_p) reported from Sydney, New South Wales@Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.
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Ivan Cunningham (@ivanjcunningham) reported from Sydney, New South Wales@naomid_au @Telstra It really is annoying. Very difficult to get any service for us customers.
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Nicky Williamson 🌏✈️💚💛 (@NickyWill100) reported from Sydney, New South Wales@bigyahu @vkhosla So many wanted to leave Telstra! Funnily enough when Orange took over Hutch, the place became idiot startup central burning cash like it was confetti (have experienced that twice). They made fun of the Hutch founder for counting tp rolls. He had to come back and right the ship.
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Chloe Mason (@open5book) reported from Sydney, New South Wales@Bobi_magee2 Lucky you, talking. Took me hours and hours on "chat", by text, with Telstra, as I enter Day 13 of resolving hardware issue.
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Laurie Patton is The Lucky General (@LJPatton) reported from Sydney, New South WalesAnother night stolen from me as I try to have @Telstra deal with a problem it created.
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Francisco G (@86franciscoG) reported from Sydney, New South Wales**** Telstra. Usless app. Crashing down
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Daniel Eastwood (@yeoldeguildford) reported from Sydney, New South WalesGuys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra Your Netflix analogy is the issue I was raising there.
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Josh (@wombatdigital) reported from Sydney, New South Wales@Benson20201 Senis no longer owned by Telstra not a Telstra issue
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Chris Rauchle 克里斯 (@chrisrauchle) reported from Sydney, New South Wales@fictillius @swearyanthony You mean Telstra 5G in the airport tunnel? I reckon that phantom service has cost me several thousand dollars
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Nafees Butt (@mnsbutt) reported from Sydney, New South Wales@MichelePlayfair Seriously!!!! And people on the call keep suggesting that "everyone chip in so that Nafees can get a better Internet" as if I chose the cheapest Internet bundle to inflict this pain upon myself. While I am at it, @Telstra, please fix my reception problem.
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Chrisco (@chriscowa) reported from Sydney, New South Wales@telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.
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John Lutge (@JohnLutge) reported from Sydney, New South WalesIn spite of not providing a service, @Telstra sure as hell never miss a bill. Is there no end to the agony of #Telco in #Australia. @AussieBroadband @acmadotgov
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Fionna Collantes (@FionnaYvette) reported from Sydney, New South Wales@Telstra Drops out randomly without warning.... then a few days later I get email from you guys saying an outage but everything is fine on my end....
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John Lutge (@JohnLutge) reported from Sydney, New South Wales@Telstra So I should buy another service to replace a broken service I am already paying for? That sounds like a solid business model if you can pull it off.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesI overpaid one bill and @Telstra posted me a cheque. I’ve been a customer nearly a decade and they Posted A cheque. A. Cheque. FFS
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Countess FrightBat ~ “The Evil One” ~ Нечистый (@CorruptNSW) reported from Sydney, New South WalesHow good is @Telstra ! Couldn’t contact my Mum on Mother’s Day As they have disconnected her landline for the umpteenth time. She’s on the old copper network. She doesn’t use the internet or smartphones yet customer rep stated they need to speak to her. D’oh she can’t! #auspol
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra You start by gaping about inclusions and costs. Perfect. Completely agree. Why were you operating perfectly before without requiring one to pay beforehand without documentation. As already mentioned, open to accepting your pay-before service model. Just not automatically
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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g Sullivan (@GGandjmobile) reported@JohnnyLydon 6 million was what was agreed by shareholders. Thats less worse than the taxpayers funding it and having about 46,000 more people on the payroll than today. Telstra was an absolute drain on the taxpayer. It was a big fat lazy public service like the SEC like the Unis
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Mr.MojoRisn (@Totally4yeah) reported@WInsufficientia @PaulBongiorno Telstra may be a private corp, but Albanese’s Labor government literally contracts Telstra to run Triple Zero — the federal emergency call service. That’s why ACMA and the Triple Zero Custodian are investigating right now, and why Labor can hit them with up to $30 million in fines. Your history lesson is sloppy: partial sales started under Hawke/Keating Labor, final tranches under Howard. But that was 20 years ago. Albanese has been “fixing the LNP/PHON mess” since 2022 — and the result under his watch is a software bug that wiped out 600+ Triple Zero calls, stopped trains, triggered hundreds of welfare checks, and may have killed someone. Blaming 1997–2006 ghosts while your government fails to enforce basic oversight on critical infrastructure today is pure deflection. Stop whitewashing another Labor failure, puppet.
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Subhashree Sahoo (@Subhashree50520) reported@australian Attacked my professional things after @LinkedIn was updated to MSFT details. Do u register IND folks coming from MNCs documented for Telstra business? Went through some horrible nuisance created by some folks to present a different opinion about my career track.
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nole_skum (@nole_skum_inaug) reported@Telstra How about getting a decent CEO that can see you through this **** and not a useless DEI hire?
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Michael Ellis (@michaelje) reported@PaulBongiorno Restart your phone, as the Telstra is long over. If you still have an issue then its unrelated. Call 132200 to speak to Telstra
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Subhashree Sahoo (@Subhashree50520) reported@australian @LinkedIn This is 2026 & I wonder if ur Telstra business is still using some BPO female mid management rep from IND to attack my MSFT things in 2026? What relations n issues do Telstra business has with my achievements? Its years I aint answerable. B.E. I am from 1st job onwards.
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Mr.MojoRisn (@Totally4yeah) reported@AlastairClimate @PaulBongiorno Telstra (not Tesla, genius) was privatised by Howard, but Albanese’s Labor government directly contracts Telstra as the Emergency Call Person for Triple Zero. That’s why ACMA and the new Triple Zero Custodian are investigating, and why Labor can slap them with up to $30 million in fines. This wasn’t some 1990s relic. A software defect triggered a nationwide meltdown on 8 July 2026: 600+ Triple Zero calls failed, V/Line trains halted, payments and services crashed, hundreds needed welfare checks, and police are investigating a death potentially linked to it. Telstra itself admitted a secondary Triple Zero fault the next day. Your desperate “privatised decades ago, not our problem” line is pure hack deflection. The federal government has statutory oversight, regulatory power, and contractual responsibility for critical emergency infrastructure right now under Labor. Stop peddling ABC-grade spin for a clapped-out regime that can’t even keep Triple Zero working. Crawl back to your echo chamber.
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B. B. Bubble Bro (@buzzingburner) reported******* hell the editing in the Saturday Age is abysmal. "Although it was not particular[ly] long by his standards," Fiona Byrne on Hinch "Brady and Ackland fronted the [media/public/nation] with confidence" Nick Bonyhady on Telstra outage 1/2
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Greg North (@GregNordo) reported@AngusTaylorMP Not only that, for every white person in Australia doing a job, there's 30 of them offshore doing a poor job (Telstra , all top 4 banks) that could be done with a hand full of school kids with better outcomes. What you gonna do about this?
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ClayChucky (@claychuckyclay) reported@Telstra Force them to allow roaming when they fail or dont give a service. #auspol