Telstra outages and service status in Sydney, New South Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 5 outage signals in the last 24 hours around Sydney, including 5 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 10, 8:31 PM GMT+10.
- Phone (62%)
- Internet (23%)
- Total Blackout (8%)
- Wi-fi (4%)
- E-mail (3%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2123 , 2137 , 2040 , 2155 , 2046 , 2041 and 2196 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Telstra
Telstra is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 50 minutes ago |
|
Sydney
|
Phone | 7 hours ago |
|
Sydney
|
Internet | 12 hours ago |
|
Sydney
|
Internet | 23 hours ago |
|
Sydney
|
Phone | 23 hours ago |
|
Sydney
|
Phone | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Tim Millgate (@timinthecity) reported from Sydney, New South WalesAnyone else having issues with the #Telstra presale for Sam Smith tox in #Ticketek???
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Patricia (@callejap) reported from Sydney, New South Wales@thegrumpypoof Which is why I have not been a Telstra customer in a very long time. Hope it gets sorted out
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesMy main question, @telstra, is, when the F are you going to at least pretend to have a customer service?
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra I’m pretty sure you can’t force me to pay by direct debit. Considering your ineffective customer services, including your inability to effectively train your phone reps adequately, it’s reasonable I want to have some control on payment. Just like I do with gas, power, water etc.
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Laurie Patton is The Lucky General (@LJPatton) reported from Sydney, New South Wales@Telstra Only yesterday I had extensive dealings with an overseas call centre! Five business days to fix a simple problem that should have been sorted nearly a year ago is why Telstra has such a bad reputation for customer service.
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Alexander Swift (@alexanderswift) reported from Sydney, New South WalesHello @telstra any update on Complaint Reference: 47824104 Returning to the office is a flop when over 1000 people don’t have a mobile phone that works.
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Alexander Swift (@alexanderswift) reported from Sydney, New South Wales@Telstra I’m not going through 9 weeks of “have you updated your phone and rebooted your router” nonsense again, a process designed to never solve any issues
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesTelephony is the only service where the cost has little relation to usage and value. Telstra “gave” me more data every year but my usage needs have not changed. Now I “have” 180gb/ month but have used less than 18gb/month this past year. But they insist I go to a new “plan”
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Chris Rauchle 克里斯 (@chrisrauchle) reported from Sydney, New South Wales@fictillius @swearyanthony You mean Telstra 5G in the airport tunnel? I reckon that phantom service has cost me several thousand dollars
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.
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Annie Martin AM (@MartinAnne139) reported from Sydney, New South Wales@Telstra Happy to say that I rang the First Nations Hotline @Telstra and the customer service was exceptional. After several weeks of trying to get this sorted I found someone that took time to listen and sort the issue out. Thank you Sanisha you deserve a medal 🥇
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bigaza2151 (@bigaza2151) reported from Sydney, New South Wales@Telstra outage in parramatta area? Whats the current status??? #telstraoutage
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Cal 🌻🏊🏼♀️ ♐️ 🇦🇺 (@Cal_O_Rynn) reported from Sydney, New South Wales@Maddy_Pappas_ @startrack Dispatched by Telstra yesterday. Stuffed up today. Disappointing is a silly thing to be, first world problems & all. But they can even tell me when I will get it now.
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BDubAus (@bwrigley) reported from Sydney, New South Wales@Telstra Service became available again late yesterday afternoon.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra You start by gaping about inclusions and costs. Perfect. Completely agree. Why were you operating perfectly before without requiring one to pay beforehand without documentation. As already mentioned, open to accepting your pay-before service model. Just not automatically
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Laurie Patton is The Lucky General (@LJPatton) reported from Sydney, New South WalesDAY FIVE trying to get some customer service from @Telstra!
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Ivan Cunningham (@ivanjcunningham) reported from Sydney, New South Wales@naomid_au @Telstra It really is annoying. Very difficult to get any service for us customers.
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Ben Cousins (@s3_gunzel) reported from Sydney, New South WalesIf you ever have a bad day just remember I read Telstra as Toyota today and wondered why I was being called about a fault with a car.
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Chrisco (@chriscowa) reported from Sydney, New South Wales@telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.
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SKYLXRK (@skylxrksays) reported from Sydney, New South WalesUgh the Telstra business support line told me I need to go to a Business Centre, the guy at the centre didn’t seem to understand my problem, I’ve gotten nowhere in 3 days and I’m frustrated 🙃
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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10 News (@10NewsAU) reportedTelstra CEO Vicki Brady has returned to Australia after cutting short an overseas trip to address the company’s nationwide outage. Brady apologised, saying Telstra “let Australians down”, after revealing she was unreachable for hours because the network disruption affected the company’s own phones.
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The Fossil (@LeFossile55) reported@MikeCarlton01 @Telstra Oh but they certainly did do something. They ******* slashed their workforce. Some essential services should never be corporatised & then privatised.
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fanpengry🐧 (@peeeengry) reportedLooks like Neil really was behind the Telstra outage. He literally sealed off the network. And no, I’m not just trying to seal the seals because penguins happen to be seal food. What am I saying. #neiltheseal #telstra
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Violence is a construct (@wokeupviolent) reported[DOW JONES NEWSWIRES] Telstra CEO Apologizes for Nationwide Network Outage
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****** Watch (@CommieWatch2030) reported@PaulBongiorno That's what you get when you vote Labor. 3rd world service. 3rd world infrastructure. For top dollar. If Musk launches in Australia substantially, if he has a desire to, Telstra will be wiped out.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 You can bet, some Indian software blokes are involved, and I note the Telstra Head Shelia has finally arrived back from Hols, mind you, not that she can or will do anything to fix the issues.
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Raymond McKeown (@RaymondKeown3) reportedThis Telstra Shelia does not need to spend her time & money on rebuilding trust How about she builds a network that works! What she must do is explain what failed, how & why. And what she has done to ensure it does not happen again.
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James Bernard 🇦🇺✝️☕🎸 (@jamesabernard) reportedTelstra network issues rumble on in qld. Messages delayed Calls dropped. How's Optus & Vodaphone doing?
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Rebel News Australia (@RebelNews_AU) reported🚨 Labor Government Says It’s Time for Telstra to ‘Face the Music’ for Not Putting Australians First Communications Minister Anika Wells said the Labor government will hold Telstra to account following a network outage that she said had made the last few days “really difficult for many Australians.” She said Telstra must demonstrate it is reliable and puts Australians first. Critics have argued the Labor government is also responsible for the disruptions to Australian's lives as a result of the network outage.
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Leighton Jenkins 🚴☕ 🇦🇺🏴 (@1stLeighton) reported@MikeCarlton01 @Telstra There is a lot of ignorance in this feed.., I’m not an expert but I know more than the average Joe Telstra has likely got the best technology and infrastructure and IT. Better IMHO that the other full service telcos These networks are incredibly complex 1/2