Telstra Outage in Sydney, State of New South Wales

@Telstra Been ongoing for weeks. Only in the rooty hill area. Maybe a cell tower problem?

@Mikenicholls88 @nthnclrk @MariaMacNamara1 @SamHBarton When Australia created the Future Fund by selling Telstra, a public asset we all owned, it took a couple of dollars from you, and me, and Australia’s billionaires equally. The poor contributed relatively more. Create Future Fund 2 by asking billionaires to contribute more?

Gotta love how Telstra can send you "you haven't paid your bill" emails after you've cancelled your last remaning service but terminate everything in MyAccount so you can’t see or pay said bill.

@Telstra Greg, heard from the @Telstra staff a week ago who promised to sort my complaint SR 1-2547482226951. No change since. Cancelled service still being shown & billed for. Yet another #TelstraFail story. Now moving all other services away plus suggesting friends & family do the same

@tonialgray @RandaltsRandal @Trish_Drumboys @Telstra Agree - trying to sort out issue for my 90 year old disabled mother. 3 weeks later no response to calls and emails from @telstra

@Telstra We have now been told that internet will not be restored until Monday. We have checked all houses surrounding ours and it appears we are the only house with an outage (of course some houses may not have @Telstra). Someone senior needs to call us today and explain, not text, call.

Day 2 of what could be a 4 day internet outage thanks to @Telstra. In a time where everyone is so dependant on the internet for their livelihoods, and as the largest provider of internet in the country, I find this utterly unacceptable. Up your game Telstra.

@FiddlingWhistle @Telstra Hang in there they took 2 days to get back to me

@JamesCridland @Telstra I got the usual go to Web, support etc just after my reply to you. I'm buying an expensive phone and wanted more info on my present contract than is available.🙄

The Telstra Velocity Network is rubbish

@Telstra more than 3hrs ago I was told it would be fixed within 2hrs. Only now after I followed up with a status update am I being asked for technical info which I have no idea about. I would have thought Telstra, who charges a premium for their service, would have the answers!

I fail to understand why the Americans use water boarding they should just have their victims call Telstra support. Maybe it the overseas call charges.

@Mumdeep @Telstra Can’t imagine a service organisation/ major utility would do that to a customer. Might be worth going into a store: we sorted out issue face-to-face setting up a PoA

@peterp79 @Aussie_BB @Telstra @NBN_Australia Also, 25 is minimum - so you should be getting 22 ish... plug a laptop INTO the modem and do a speed test. WIFI is probably what’s slowing you down too

@Telstra is there an issue with HFC internet in Turramurra. My 100M BPS link is only running at 0.03M BPS.

@Telstra another Foxtel / @NBN_Australia outage in Paddington, NSW. 3rd one in 2 months and expected fix date is Wednesday! Please help 🙏🏼

@StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help

I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra

Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.

Getting help from @Telstra is incredibly difficult and frustrating. I regret signing up.

@RoyceWilsonAU Telstra is an interesting one because the network had to be renationalised under the NBN which is why the right hate it so much. Having had the great displeasure of that company twice being a customer of mine, it made them mean.

@Telstra Support couldn't "sort" anything (I assume they meant "sort out")... If I'd have just not contacted Telstra at all, I would be in the same position as I am now, and I wouldn't have wasted a few days of back and forth chatting with people who don't seem to know what they're doing

@Telstra 3. I received responses which didn't seem to align to the tone of the chat e.g. Me: "I'd like to stop the process and just leave it ... I no longer want to change anything" ... Support: "Thanks for messaging with us today Nathan. I'm glad we were able to get it sorted for you"

@Telstra Additionally, neither support person seemed to write a line of original discussion with me, but simply were copy and pasting a script. Even the humans are no better than bots! 1. I received a random link which I wasn't told what to do with

@bawdzisnaughty @The_Unsportsmen I have more issues with my Telstra phone and data service in town than I do my Aussie wireless broadband. And that's in town. 100% fact

@bawdzisnaughty I have it. Literally have had Iprimus, Telstra, TPG and iinet before them in my time. Aussie Broadband i will never change from. Best customer service I've ever dealt with

@Telstra @sclomency @XboxGamePass @XboxANZ If that was your choice of reviewer in the end. Bad choice.

2/2 @Telstra ... when you ring for support I will hang up on you directing to my app, which you can't get use because I broke your onboarding. Oh, and then for giggles, before I hang up I'll tell you that it's because "you don't want to wait on hold". @Optus here we come! 2/2

@AussieAusborne Usually sponsors get shirty about this but seems to happen in footy. AFL - coles, Eagles -iga (their home game/ball) AFL sponsored by Telstra so 50m arcs have Telstra logo at Optus stadium, Eagles had some issues with their hungry jacks sponsorship when Maccas was AFL’s bud.

@Telstra Been ongoing for weeks. Only in the rooty hill area. Maybe a cell tower problem?