Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (42%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	11 hours ago
Sydney	Internet	12 hours ago
Sydney	Wi-fi	2 days ago
Sydney	E-mail	5 days ago
Sydney	E-mail	5 days ago
Sydney	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Nicholas W Cole (@NicholasWCole) reported 8 minutes ago from Sydney, New South Wales

  @Telstra Yes. If I hadn't I wouldn't be complaining about customer service. This is not my first rodeo.

• 
  Talwinder Singh (@tsTweet85) reported 10 minutes ago from Sydney, New South Wales

  Port my connection to Telstra and got stuck from last 4 days. Can someone help on this@Telstra

• 
  Evan (@fictillius) reported 10 minutes ago from Sydney, New South Wales

  Playing the call the Telstra number the error message says to call and getting transferred around to different people that can’t help then being put through to the exit survey after wasting time and nothing being done

• 
  Evan (@fictillius) reported 10 minutes ago from Sydney, New South Wales

  @0dayssincemeltd In contract so just waiting for them to acknowledge it’s broken so I can leave with no fee. Complaint in with Telstra and now the TIO. All Telstra are doing is sending an NBN tech to look at my NTD

• 
  James Clark (@AlchemyMind) reported 13 minutes ago from Sydney, New South Wales

  @Telstra @adambspencer How can @Telstra push 5G when #telstra4G #fails .. I’m in Sydney CBD out in the open by the Sydney Town Hall and only 1 signal bar on your atrocious network all the way up and down George St

• 
  Chris De Bonis 🤙🌱 (@cruticus) reported 15 minutes ago from Sydney, New South Wales

  @Telstra you screwed up my delivery for my iPhone 11. You only put the name of my building & suburb! Wtf. And I know in my building 3 other people had the same issue. Let’s hope they weren’t you guys. Doesn’t look good. Why pay a premium service when it’s not returned 🤔

• 
  Scott Sumner (@fakescottsumner) reported 17 minutes ago from Sydney, New South Wales

  Got hung up on by @Telstra today because I asked for a resolution (a couple of times 🤬) to a delivery issue...called back and dealt with a guy called Sherwin who was completely fantastic with dealing with an angry me (and solved my issue). We need more Sherwin’s in the world!

• 
  Nicholas W Cole (@NicholasWCole) reported 19 minutes ago from Sydney, New South Wales

  @Telstra Yes but apparently no one on your live chat actually wants to help. Been without internet since 5:30am. That's 11hrs. In internet time that's about 3 months. 😂

• 
  Mitchell Vladamotte (@Slacko_Mitch) reported 26 minutes ago from Sydney, New South Wales

  @MissCBella @Telstra That’s shit service! I wish I was surprised though. I was just looking at Optus plans. They have free phone upgrades after 12 months. I’d switch if you could. Optus coverage where I live is just as good.

• 
  Nick Burrough (@NickBurrough) reported 27 minutes ago from Sydney, New South Wales

  @Telstra I raised a complaint on Telstra Website. I don’t need someone to tell me to switch on and off a service I don’t have! I moved to Optus last week. I just need the wire removed.

• 
  𝖄𝖔𝖚𝖘𝖊𝖋 𝕬𝖇𝖚 𝕾𝖆𝖑𝖑𝖆𝖒𝖆𝖍  (@iYousef911) reported 27 minutes ago from Sydney, New South Wales

  @Telstra When are going to support eSim for iPhones

• 
  Evan (@fictillius) reported 30 minutes ago from Sydney, New South Wales

  @NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

• 
  Evan (@fictillius) reported 38 minutes ago from Sydney, New South Wales

  @Telstra Last night I could barley load my online uni course when speeds got down to 4Mbps. In fact it will probably be faster if i disconnect the NBN and use the 4G backup of an evening.

• 
  Marlo Perry (@MarloPerry) reported 45 minutes ago from Sydney, New South Wales

  @Telstra ADSL and no timeframe given. The net is down more often than it’s working and so temperamental.

• 
  🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported 45 minutes ago from Sydney, New South Wales

  @Telstra No way is Telstra ......Australias best network.......still cant manage a simple move from one connected service to another connected service, almost 105 days now.......but tried to charge for 3 bundles 👎🏼👎🏿👎🏽🤖🤖🤖

• 
  Andrew Jeppesen (@ajep) reported 52 minutes ago from Sydney, New South Wales

  @Telstra Can you explain why my Telstra “Smart” Modem has switched over to Telstra's mobile network 8 times in the past 2 months

• 
  Mitchell Vladamotte (@Slacko_Mitch) reported 54 minutes ago from Sydney, New South Wales

  @MissCBella @Telstra Damn. I’m buying my iPhone 11 outright and I’m on Aldi pre paid, they use the Telstra network.

• 
  Darcy Byrne (@MayorDarcy) reported 55 minutes ago from Sydney, New South Wales

  @Martin_Bonobo It’s Telstra’s building. They are using the rest of it for NBN roll out and say they will let us knock it down after that.

• 
  Evan (@fictillius) reported 56 minutes ago from Sydney, New South Wales

  @chrisrauchle @Telstra But Telstra still want to charge me an exit fee because the issue is “under investigation” so exit fees are “valid” but they won’t give me a timeframe for resolution. Just ask me to do more speed tests

• 
  Barbra Jane (@b0j0wb3b3h) reported 60 minutes ago from Sydney, New South Wales

  Ugh @Telstra coverage has been so spotty on the train - City Circle and Parramatta way. WTF is going on

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Margot McLennan (@Gotwat31) reported 5 minutes ago

  @MadamEarth Factor in Telstra paying mega bucks to upper management whilst cutting the staff who actually do the work and zero investment in maintaining (forget upgrading) infrastructure. In addition to being cut off on Friday we had a blackout (NBN & wifi gone) & no mobile or4g.

• 
  El Guapo Plethora Ⓐ (@OrBVIOUS66) reported 7 minutes ago

  Anyone else having big issues with their Woolworths/Aldi/Telstra mobile network lately? I've not had reliable internet for over a week now. Works in the evenings sometimes but never during the day. Not happy.

• 
  Mark Potten 💙 (@MarkPotten) reported 9 minutes ago

  @Telstra your text messaging resolution system is a failure you are unable to resolve my problems and yet you still want to charge me $305 for a $75 Internet plan why is it so impossible to talk to a real person from Telstra all you all now computer generated bots?

• 
  Michael Lange (@mrlange81) reported 12 minutes ago

  @Telstra it is extremely enjoying when you wait on a call for some assistance for 10 minutes for sit then to drop out due to poor reception. A better system would be for us to give our contact details so you could call us back of this occurs. #frustrated

• 
  Victoria (@movetheair) reported 14 minutes ago

  Telstra nbn is down in our area because of the floods and I’m only getting 3G and everything is taking years to load.

• 
  Jon Dawson (@JonnyDaws) reported 16 minutes ago

  @Telstra sort yourselves out. Trying to upgrade our Internet package - can’t even call anybody. Your “live chat” agents have taken a week to come back to me and are not listening to what I need, feels like the experience is 50% automated by some terrible “AI” chat bot

• 
  Adelaide Nerd (@adelaidenerd) reported 18 minutes ago

  @Telstra our suburb has been experiencing a mobile outage now for 24+ hours. Your outage page says 'everything is fine' (as usual) - what's going on in 5170?

• 
  Cranky Pants (@crankydaks) reported 24 minutes ago

  @surlestombes @Telstra The most spot on comment ever. Will Telstra ever learn from the terrible mistakes they've made and get the company back on track because at the moment it is a lame duck. I've never encountered such awful incompetence and don't care attitude in my life.

• 
  Kaz Cooke (@reallykazcooke) reported 24 minutes ago

  @Bernoski @Telstra As I said, when you get to speak to actual human Telstra staff, they are invariably helpful & great. My complaint is about the weird policy that discourages or prevents @Telstra customers speaking to the useful humans.

• 
  Noel (@NoelBt) reported 26 minutes ago

  @iTnews_au I agree with Telstra on this, that said, this also needs saying - @Telstra, what goes around comes around, this is EXACTLY how you treated ISP's with access to your dslams and network for decades... K A R M A .. remember 99% of NBN are ex-Telstra just using the Telstra playbook