Telstra outages and service status in Sydney, New South Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 115 outage signals in the last 24 hours around Sydney, including 115 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 8, 3:59 PM GMT+10.
- Phone (62%)
- Internet (23%)
- Total Blackout (7%)
- Wi-fi (4%)
- E-mail (4%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2123 , 2040 , 2137 , 2155 , 2196 , 2020 and 2142 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 8: Problems at Telstra
Telstra is having issues since 12:20 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
2 hours ago | |
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Sydney
|
Wi-fi | 4 hours ago |
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Sydney
|
Phone | 4 hours ago |
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Sydney
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Internet | 6 hours ago |
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Sydney
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Phone | 6 hours ago |
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Sydney
|
Phone | 7 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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JPMasters (He/Him/They/Them) (@JPMasters) reported from Sydney, New South Wales@lesstenny @RNBreakfast I wasn’t listening this morning, but my thoughts are, rain - our infrastructure never considered there would be rain, mobile coverage infrastructure not keeping up with demand (I am 13km from Sydney GPO on a high point - hopeless with both Telstra and Optus), and NBN no doubt.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra Does that mean we don’t have an ongoing agreement for @telstra to supply a mobile service for a recurring fee each month? Does that mean every month the terms change? What governs the nature of our agreement for you to supply a service for a monthly fee? Is that not a contract?
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Josh (@wombatdigital) reported from Sydney, New South Wales@Benson20201 Senis no longer owned by Telstra not a Telstra issue
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Laurie Patton is The Lucky General (@LJPatton) reported from Sydney, New South WalesDAY FIVE trying to get some customer service from @Telstra!
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Nathalie Stewart (@NathalieS_29) reported from Sydney, New South Wales@estelle_landy @Telstra I gave up years ago with them. They're so rude. 🥺
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Blair / Mrs Wayne 🐨❤🇦🇺 (@StallionDuckx3) reported from Sydney, New South WalesLOL fully forgot I had unread DMs from Telstra and NBN on here. So glad that part of my new life is fckn over. That suuuuucked so bad.
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Richard (@3bsBruce) reported from Sydney, New South WalesGetting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.
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₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍ ₸€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽📖🐘🧑🚀🤳 (@p_terg) reported from Sydney, New South WalesFucksake Telstra! It’s Central Suburbia! 3G service between Ashfield and Lewisham? And we’re atop a ridge!!!
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Ken Moore (@midii) reported from Sydney, New South WalesGood job @Telstra At milsons point and no signal. Great network you guys have these days.
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jac (@JackieWarner13) reported from Sydney, New South WalesMight just cancel binge with Telstra & pay via binge only did it bc got free trial with Telstra
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Christian 💉💉💉 (@cbiggins) reported from Sydney, New South Wales2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!
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Bradley Deacon 🇦🇺 (@BradleyWDeacon) reported from Sydney, New South Wales@Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.
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bigaza2151 (@bigaza2151) reported from Sydney, New South Wales@Telstra outage in parramatta area? Whats the current status??? #telstraoutage
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Croydon Cathy (@croydoncathy) reported from Sydney, New South Wales@Telstra have just spent 2 frustrating hours in your Gold Member online support. I had a major fault on my home internet last month.just need a record length of problem. Why so hard to get?
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Julie Trell 🌈 (@julietrell) reported from Sydney, New South WalesHey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in
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Jacqui Smith (@mrsdenneysmith) reported from Sydney, New South Wales@sebasu101 @Telstra Yowsers that is awful! Sort it out @telstra!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra Your Netflix analogy is the issue I was raising there.
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𝗖𝗼𝗹𝗶𝗻 𝗣𝗲𝘁𝘁𝗶𝘁𝘁 (@ColinJPettitt) reported from Sydney, New South Wales@NBN_Australia @Telstra Any chance if getting the internet issues in Neutral Bay sorted!!! 😡🤬
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Jane Threlfall (@monsonflossy) reported from Sydney, New South Wales@christianharrup And maybe Telstra should employ landscape architects if not already? I am guessing, that for the engineer, they’d see the phone hooked up quickly and working for the public as a high level of service to the council.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Soph 🧲 (@aussiesoph) reported@CathCath77 Apparently the Telstra issue is nationwide, effected all the trains here. Crazy times
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Kate🦋M© (@Kate3015) reportedThis Labor lot are becoming increasingly unhinged in their public responses. The Telstra network problem this morning is all over the news. Technology fails from time to time. It’s an unfortunate fact of life. Interestingly, I’m a Telstra customer and the outage didn’t affect me. But, in their usual fashion, @AnikaWells and @KristyMcBain have gone into full attack mode. Their criticism of @SenSHenderson is extraordinary. Sarah Henderson acknowledged that she made a test call to confirm the functionality of triple-zero services on her phone, prompting McBain to describe her actions as “absolutely outrageous”. McBain then went further, saying the last thing Australia needed was anyone making test calls to triple-0, adding: “We teach our kids not to prank call triple-0.” She also said: “I think it is absolutely outrageous that the shadow communications minister has been making test calls to triple-0 at a time where we need to make sure that we are doing as many welfare checks as possible and making sure that that network is open to people in emergency situations.” A deliberate, genuine test to confirm whether emergency services are reachable during a major telecommunications outage is plainly not the same as a prank call. Equating the two is a serious distortion of what occurred. What’s truly extraordinary is that, in the middle of a significant network outage, a government minister chose to attack someone for checking whether triple-zero was actually working, rather than focusing on the outage itself.
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RayCapogreco (@RayJCapo79) reportedI hope the telecommunications industry fines @Telstra for this outage the same way they did Optus!!!
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🇦🇺 Krokodil Genka (@genkakrokodil) reported@noreasonspec Lots of vendors couldn't operate their eftpos terminals if they were on Telstra because they require a network connection. Many Ubers couldn't get fares or navigate. Entire train networks were knocked out. But I'm glad you bought your coffee - that makes it all better
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LunacySoft (@LunacySoft) reportedJust saw @AnikaWells ward off the dumbest comments in the world for the Telstra outage ….. she’s great….
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Heidi has Surrendered ✝️ (@TheAussieGirl33) reportedWow... WHAT HAPPENED TO TELSTRA TODAY???! I think its still out but LUCKILY I am able to get back online with ORIGIN. WTF @Telstra
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tweetbix (@tweetbix) reported@peppercedar @strangerous10 & then do it again & then call Telstra. Industry must be pleased to know she doesn't have any confidence in the industry, & is happy to megaphone it. It'll ensure she's never communications or emergency services minister, industry will black-ball her, she can't be worked with.
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MrsHS (@MrsHHSS) reported@Telstra At a horse show today and we were told that in the case of an emergency (reasonably common at horse comps) that 000 isn’t working because Telstra is down 1) the taliban has better coverage in caves yet we are in a major city and have no emergency response 2) we were told to call 112. Why is this not advertised all over the news or taught at schools?
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Geoff Gong (@geoff58g) reported@Telstra Mobile network down Eagle Vale NSW 2558
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Mr Gold (@Mr_Gold37) reported@Telstra Your key network software and tech operations centre is in Pune India. Probably not related to the nationwide network outage today though.