Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	19 hours ago
Sydney	TV	2 days ago
Sydney	Phone	6 days ago
Sydney	Internet	8 days ago
Sydney	Internet	8 days ago
Sydney	Wi-fi	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  RickMindgone. (@Rickmindgone) reported 5 minutes ago from Sydney, New South Wales

  After seventeen weeks of dealing with Telstra ( contact Maxine) to correctly install my iphone. Today they accidentally ****** up my phone connection. I now have no signal and Telstra ( Maxine) can not help

• 
  Haisam Morhi (@HaisamMorhi11) reported 7 minutes ago from Sydney, New South Wales

  You are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra

• 
  Nathalie Stewart (@NathalieS_29) reported 10 minutes ago from Sydney, New South Wales

  @estelle_landy @Telstra I gave up years ago with them. They're so rude. 🥺

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 11 minutes ago from Sydney, New South Wales

  @Telstra please confirm here the only way one can pay is beforehand & not bpay after a statement. Your staff use Netflix as a comparison but a phone & data service is completely unlike an entertainment subscription. It’s a false equivalent that is designed to deceive. #cxfail

• 
  Allan (@28061914mary) reported 11 minutes ago from Sydney, New South Wales

  @theage Telstra customers are very unhappy for the most part. From a customer point of you it’s the worst company I’ve come across. And I mean it. I’m not just sounding off. Can she clean up Telstra & make it a friendly, helpful and efficient organisation from the customer perspective?

• 
  Dan Wilkinson AKA @hotndelicious 🎞🌊✨ (@hotndelicious) reported 12 minutes ago from Sydney, New South Wales

  as I wasn't physically able to leave my apartment. The only time I've had worse service is with Telstra. Tell one of your customer service team to look up my number and call me today! And why should I have to wait 48 hours for a refund for something that was your mistake???!!!

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 22 minutes ago from Sydney, New South Wales

  And when I told the support person that the reference number has been obfuscated I got a reply with a reference number…….., obfuscated as well. What fresh hell is this, @Telstra ?

• 
  Chrisco (@chriscowa) reported 27 minutes ago from Sydney, New South Wales

  @telstra hey i am trying to pay a bill but your online service not working. Also I tried to set up direct debit.

• 
  Daniel Eastwood (@yeoldeguildford) reported 28 minutes ago from Sydney, New South Wales

  Guys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?

• 
  Laurie Patton is The Lucky General (@LJPatton) reported 32 minutes ago from Sydney, New South Wales

  @Telstra @andy_penn So, the best option is to be persistent. Finally found someone willing to help. Ten minutes later the problem was sorted. But that didn’t get me back the hours I’ve spent talking to Indian call centres.

• 
  BDubAus (@bwrigley) reported 33 minutes ago from Sydney, New South Wales

  @Telstra Service became available again late yesterday afternoon.

• 
  Probal Chakravorty (@ProbalC) reported 34 minutes ago from Sydney, New South Wales

  Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 35 minutes ago from Sydney, New South Wales

  I asked for a copy of the terms and conditions I’m being asked to agree to and am sent a web page. What king of terms can anyone legally offer when they aren’t given as a copy to the customer on agreement? Is this #legal, @Telstra

• 
  Ben Ross (@BJssoR) reported 38 minutes ago from Sydney, New South Wales

  Customer feedback led Telstra to bring their call centres home , in another five years they may realise their services are severely overpriced..

• 
  ₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍ ₸€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽📖🐘🧑‍🚀🤳 (@p_terg) reported 40 minutes ago from Sydney, New South Wales

  Fucksake Telstra! It’s Central Suburbia! 3G service between Ashfield and Lewisham? And we’re atop a ridge!!!

• 
  John Lutge (@JohnLutge) reported 43 minutes ago from Sydney, New South Wales

  @Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

• 
  Christian 💉💉💉 (@cbiggins) reported 47 minutes ago from Sydney, New South Wales

  2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!

• 
  Jacqui Smith (@mrsdenneysmith) reported 52 minutes ago from Sydney, New South Wales

  @sebasu101 @Telstra Yowsers that is awful! Sort it out @telstra!

• 
  Sir Darryl Adams (@FlyOpineMonkey) reported 54 minutes ago from Sydney, New South Wales

  @ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

• 
  Jacqui Smith (@mrsdenneysmith) reported 58 minutes ago from Sydney, New South Wales

  @Telstra Speaking to your people now through the app for a problem that has taken over a month to fix. All good overcharge now being removed.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mo Syed (@msyed_) reported 4 minutes ago

  When ChatGPT Beats High-Priced Lawyers in Court 1/9 A Sydney uni lecturer just beat a university’s legal team in court using ChatGPT. Telstra bumped its CEO’s pay right after cutting jobs and crashing the network. And researchers found a way to hack a Boeing 737 with a device the size of a 20-cent coin. Here is the tech news that actually matters this week 🧵👇 2/9 Greg Baker, an IT lecturer at Macquarie University, took on his employer at the Fair Work Commission over new casual conversion rules. The university brought trained lawyers. Baker brought ChatGPT. The tribunal ruled in his favour, handing him a permanent part-time role in a historic test of untested employment laws. 3/9 This is why people get excited about everyday AI. Hiring a workplace lawyer to fight an employer costs thousands before you even walk through the door. An LLM can comb through legislation, draft arguments, and help someone represent themselves without spending a fortune. The real shift isn't AI replacing judges. It's giving ordinary workers the legal firepower usually reserved for big HR departments. 4/9 Anthropic confirmed Claude will soon add invisible watermarks to text and files to meet EU rules. The watermark stays attached even after you copy, paste, or tweak the wording. Some users are already cancelling subscriptions over it. Nobody wants to hand in a report they spent hours editing only for an automated filter to flag the entire thing as machine-written. 5/9 Telstra decided to give its CEO a base pay bump. The timing is wild: • A massive nationwide network outage in July • 1,200 staff cut across the year • A slump in top-line revenue • Threats to freeze regional mobile investments if the ACCC pushes for domestic roaming Corporate boards have an incredible ability to read the room completely backwards. 6/9 A routine "system update" triggered a major Mastercard outage across Australia this week. Shoppers got stuck at checkouts with full trolleys and tap-and-go cards declining everywhere. We keep pushing towards a cashless economy, but our payment rails fall over whenever someone pushes the wrong configuration file. 7/9 Security researchers proved they could compromise a Boeing 737 using a coin-sized hardware device. It took them roughly 60 seconds to gain access. Physical plane safety used to be about rivets and engines. Modern aviation is networks, firmware, and bus architectures. If you can physically plug into a port, the jet is just another computer with wings. 8/9 Retailers are now testing facial recognition scans at the register so you can pay for your flat white with your face. It saves about two seconds compared to tapping a phone. In return, a commercial database gets your biometric scan. Hard pass on trading facial geometry for a cappuccino. 9/9 The thread tying all of this together: AI is levelling the playing field for individuals against giant institutions. Meanwhile, critical infrastructure (planes, payments, telcos) is becoming more fragile by the day. Tech works best when it empowers people, not when it creates single points of failure.

• 
  Dean Knight (@knightd73) reported 8 minutes ago

  @CKMonty Telstra ford customer is clear give away neither of them have customer care in their charter - used to long time ago 😜

• 
  Les H 🇦🇺 🏌🏻‍♂️ (@leshyne) reported 12 minutes ago

  Telstra notified local residents on the 18th that there will be a six day disruption to service from the 17th! Good one @Telstra No 4G or internet during the day for six days. SOS only.

• 
  Krutopimages (@JOHNKRUTOP) reported 12 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  Ray G Kosanjic (@kosanjic) reported 14 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.

• 
  Violence is a construct (@wokeupviolent) reported 15 minutes ago

  [DOW JONES NEWSWIRES] Telstra Says Outage Caused by Lack of Focus on Network Timing — Update @Focustheband

• 
  Mat (@Phantomwolf319) reported 15 minutes ago

  @slinkjej @25YearsAgoLive Eh. Other than that. I don’t think Howard has much of a chance much longer. He’s getting WAY too long in the tooth for me since the Telstra sale which was stupid. Here’s hoping this isn’t a repeating incident no less

• 
  Nathan ***** (@NathanOrgan) reported 18 minutes ago

  @grok @RositaDaz48 Then explain how they got the renumeration so wrong. Those companies are some of the worst managed companies in existence, and Telstra is virtually government.

• 
  Ray (@rayethesis) reported 18 minutes ago

  This chart puts Starlink’s scale into perspective. At roughly $11.4B in annualized revenue, Starlink is already approaching the revenue scale of established telecom giants such as Singtel and sits in the same neighborhood as Telstra. That is remarkable considering Starlink is a relatively young satellite broadband network competing against companies that have spent decades building terrestrial infrastructure, spectrum portfolios, and massive subscriber bases. The important signal here is not just the absolute revenue, but how quickly Starlink has reached a level that takes traditional telecom companies decades to build. However, the comparison also exposes the problem. Telecom is a huge business, but it is not necessarily a high-growth business. Companies like China Mobile, Verizon, Deutsche Telekom, AT&T and NTT generate tens or even hundreds of billions in annual revenue, yet the market typically assigns them much lower growth expectations because connectivity eventually becomes a mature utility. Starlink has a better growth profile today because it is still penetrating underserved markets, adding capacity, expanding internationally, and converting new customers. But as the revenue base moves from $10B toward $20B, $30B and beyond, the question becomes whether Starlink can maintain venture-like growth rates while operating inside what is ultimately a telecom market. The bullish argument is that Starlink is not exactly a traditional telecom company. Its satellite constellation gives SpaceX a global distribution network that terrestrial operators struggle to replicate, particularly in rural areas, developing markets, maritime, aviation and other difficult-to-connect environments. There is also optionality around direct-to-device connectivity, enterprise services, government contracts and potentially other satellite applications. If those businesses become meaningful revenue streams, Starlink could evolve from simply being "satellite internet" into a broader space infrastructure platform. That would justify a much more aggressive valuation than simply capitalizing Starlink like another telecom operator. But this is where I think investors need to be careful with the SpaceX hype. A $11.4B revenue run-rate sounds enormous, but revenue alone does not determine the quality of the business. Starlink requires enormous capital expenditure to deploy and replenish satellites, ground infrastructure and user terminals, while bandwidth economics and competition will determine how much of that revenue eventually becomes free cash flow. The really interesting question is not whether Starlink can reach $20B or $30B in revenue. It is whether SpaceX can continue compounding revenue rapidly without Starlink becoming just another giant, capital-intensive telecom business. My take: SpaceX is incredibly cool, and Starlink reaching ~$11.4B of annual revenue is genuinely impressive. But if the main growth engine for the SpaceX story is ultimately just telecom, I'm much less excited. A bigger Starlink is great, but a bigger telecom company alone does not create an extraordinary valuation. The real upside comes if Starlink becomes the cash-flow engine that funds a much larger SpaceX ecosystem: launch, defense, direct-to-device, satellite infrastructure and eventually entirely new space-based businesses. Starlink is impressive but starlink alone is not enough. $SPCX

• 
  GibberishCapital (@GibberCapital) reported 18 minutes ago

  @ellensandell The data centres are built by Australian companies you utter imbecile. Do you have problem with data centres built by Goodman? NextDC? Used by Telstra? Optus? Vodafone? How are you such a ******* simpleton?