Telstra Outage Report in Sydney, State of New South Wales

Another night, another Foxtel and Telstra internet outage. Has been occurring on and off for weeks. Pathetic.....should be a royal commission into @Foxtel and @Telstra

@joelpmichael @jendudley @Telstra Haha, yes. I am a Bigpond cable Internet customer. I had Foxtel, dropped as soon as I could unbundle it. The paclage I have now (off-contract) is $119 per month including the speed pack for 100/5Mbps. HFC arrives April. I can get a better plan from @Aussie_BB. Tough call (not).

@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

1/3 @telstra you have not even able to disconnect my old home internet that should have been disconnected 2 weeks ago. This is now blocking all attempts to set up anew service. Talk about trying to discourage customers from purchasing your services.

@Telstra @craigparsons777 Yes but they never call and then 3 technicians arrive on one day and argue about what the problem is and still. Don’t fix it ....

haven’t had internet for nearly 6 weeks @Telstra are AWFUL. worst service ever!

Still an outage in Bondi . Apparently now it is an NBN problem . Not maintenance. Telstra make up your mind and please communicate with your call centre in the Phillipines. It is not fair to them . A more accurate outcome timevwould be helpful too....

@Telstra I have given you the complaint numbers! Please take the efforts of going over our case! We have taken a lot of efforts to get behind Telstra and no results yet! SHAME ON YOU TELSTRA! You should feel ASHAMED TO FOOL PEOPLE!

@Telstra @matthew_mcmahon Sooo just to update you about Bondi apparently there is now an outage in Bondi due to planned maintenance and your team in the Phillipines knew nothing about this! It is not due to be fixed until Friday 25th Feb . I would like 5 days credit please ....

@NBN_Australia @Telstra_Outages @Telstra Complete waste of my time. No cable since last Thursday. Check hourly on outages page for update complain on Twitter no updates I call ma’am there is no outage at your address put on HOLD the NBN technicians are all in Townsville. WTF 😳

REASON TO HATE TELCOS 672: A month ago I signed a contract to change my cable to @Telstra ... After weeks of being stuffed around with technicians, they tell me they actually CAN'T provide a cable service to my house. 🤬 #telcohell #theworst #CustomerExperience

um telstra ******** is going on

@speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

@haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.

@Telstra @7NewsSydney @9NewsAUS @10NewsFirst We have wasted 100s hours of calls, chats and visits to Telstra to just get us the promised home internet connection! ITS BEEN FRUSTRATING since 2nd Dec 2018 and no hope yet! Telstra is the worst! 3rd world country would do better!

1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail

Just had a call from the @ato_gov_au about an objection we lodged. I have to say their customer services levels are smashing @Telstra @aglenergy

@Telstra @Telstra Complaint numbers SR 1-1907148313974 and SR 1-1907148313978 telling us to wait 48 hours again 😱🤢🤯🤬🤮 Case number: 169888223 SHAME SHAME SHAME TELSTRA #UNWORTHY #POORCUSTOMERSERVICE

What a surprise, the @Telstra complaints page doesn't work.. #CustomerService #AustralianInternet #telstra

@Telstra After 2 hours on the telephone and being transferred to 5 different operators the estimated fix date was yesterday. This was after a technician had been at the house for 4 hours. We still have NO internet. Yes to mobile data. Expensive!

@Adam_Goldman @JamesSaretta @DrBlackVelvet I just took up the Kayo deal and watched the game last week. $5 a month ( for a year, then $25) if you are a Telstra customer, because they took away the live app.

@Telstra could you please check whether INC13690897 is still open and whether there have been any updates? I haven't heard anything and I'm at day 2 of not being able to make or receive phone calls on my mobile when home. Elsewhere works fine. Issue affecting 3x Telstra mobiles

@LentilsLove @JamesSaretta @DrBlackVelvet Ok. Same Telstra deal. I dumped Telstra a while ago, saving far more than $20 a month with Aldi (on Telstra network)

@Telstra why has Telstra turned out to be one of the worse providers ever? Is there any problems with it tonight? I can’t get any internet service!!

@Telstra Extremely disappointed you scrapped the afl live pass.. Expecting Been a customer for over 15 years... gotta say this is appalling you do this.. making your customers pay for a service you were offering for free

@DanielBallarin5 @Telstra @kiss Nor should he. Do you have a problem with people being wealthy?

Hi @Telstra I’ve been going around in circles on your chat support thing and not getting the help I need. Can I get someone to speak to me using their vocal cords?

@DoveMetal Honestly, I’ve had Vodafone and Optus but the connection and customer service was not great. I went to Telstra because...it isn’t awesome, but it’s better than the others.

@Telstra I have called three times to speak to someone about my account. Each time your automated service sends me an sms with a link I don’t want. If A HUMAN doesn’t call me in the next 24 hours I am moving my business elsewhere

@Telstra Thanks For checking in - it is back now & seemingly faster........ both NBN & mobile backup went out yesterday. Mobile backup came back on mid-day maybe - NBN was out till sometime last night late. Yesterday there was no statement on the Telstra website of a system outage? 1/2