Telstra outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Wi-fi	2 days ago
Sydney	Internet	2 days ago
Sydney	Phone	4 days ago
Sydney	Internet	5 days ago
Sydney	Internet	7 days ago
Sydney	Internet	9 days ago

Community Discussion

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Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 5 minutes ago from Sydney, New South Wales

  @fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.

• 
  Jamie (@scibidoo) reported 5 minutes ago from Sydney, New South Wales

  @phillipwmoore49 @Telstra @Qantas Telstra are great, you've just got to be persistent. They didn't suffer at all during the pandemic in fact no doubt their business grew. Qantas like most airlines suffered a lot! My Qantas issue is 70,000 in their Queue and internal contact said maybe 2023 before they respond!

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 13 minutes ago from Sydney, New South Wales

  @Telstra I’m pretty sure you can’t force me to pay by direct debit. Considering your ineffective customer services, including your inability to effectively train your phone reps adequately, it’s reasonable I want to have some control on payment. Just like I do with gas, power, water etc.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 21 minutes ago from Sydney, New South Wales

  And when I told the support person that the reference number has been obfuscated I got a reply with a reference number…….., obfuscated as well. What fresh hell is this, @Telstra ?

• 
  RickMindgone. (@Rickmindgone) reported 23 minutes ago from Sydney, New South Wales

  Does anyone know a senior exec contact at Telstra so I can get the correct support? Id be most grateful. DM if u prefer.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 24 minutes ago from Sydney, New South Wales

  @fictillius @Telstra If acma required me to identify myself, why am I receiving several calls a week from spam callers? Isn’t an Australian bank account evidence enough? All @Telstra arguments fail logic.

• 
  Richard (@3bsBruce) reported 27 minutes ago from Sydney, New South Wales

  Getting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 30 minutes ago from Sydney, New South Wales

  @Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now

• 
  ₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍ ₸€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽📖🐘🧑‍🚀🤳 (@p_terg) reported 31 minutes ago from Sydney, New South Wales

  Fucksake Telstra! It’s Central Suburbia! 3G service between Ashfield and Lewisham? And we’re atop a ridge!!!

• 
  Keira (@bldfvr) reported 32 minutes ago from Sydney, New South Wales

  Ordered a major xmas gift on **11 Oct** with @Telstra. Still dont have it. Have been lied to re delivery date every week for a month now. Help operators are useless. No answer to basic qs. Thought I’d use some reward pts since they were just sitting there. Never again.

• 
  Alexander Swift (@alexanderswift) reported 33 minutes ago from Sydney, New South Wales

  @Telstra I’m not going through 9 weeks of “have you updated your phone and rebooted your router” nonsense again, a process designed to never solve any issues

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 34 minutes ago from Sydney, New South Wales

  I overpaid one bill and @Telstra posted me a cheque. I’ve been a customer nearly a decade and they Posted A cheque. A. Cheque. FFS

• 
  Daniel Eastwood (@yeoldeguildford) reported 36 minutes ago from Sydney, New South Wales

  @Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

• 
  John Lutge (@JohnLutge) reported 42 minutes ago from Sydney, New South Wales

  Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.

• 
  Patricia (@callejap) reported 44 minutes ago from Sydney, New South Wales

  @thegrumpypoof Which is why I have not been a Telstra customer in a very long time. Hope it gets sorted out

• 
  Alexander Swift (@alexanderswift) reported 49 minutes ago from Sydney, New South Wales

  Hello @telstra any update on Complaint Reference: 47824104 Returning to the office is a flop when over 1000 people don’t have a mobile phone that works.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 54 minutes ago from Sydney, New South Wales

  @Telstra please confirm here the only way one can pay is beforehand & not bpay after a statement. Your staff use Netflix as a comparison but a phone & data service is completely unlike an entertainment subscription. It’s a false equivalent that is designed to deceive. #cxfail

• 
  Chloe Mason (@open5book) reported 56 minutes ago from Sydney, New South Wales

  @vivchook @mmechomski Suggest Tweet them, it works a treat with Telstra

• 
  Evan (@fictillius) reported 56 minutes ago from Sydney, New South Wales

  @missrobinson @Telstra I left years ago after putting up with that for 12 months. I’d get no data at all in the entire airport tunnel or at circular quay and some spots in the CBD, despite full signal.

• 
  Christian 💉💉💉 (@cbiggins) reported 59 minutes ago from Sydney, New South Wales

  2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gee (@lordgeezuz) reported 9 minutes ago

  @ruicharadrius My partners father works for Telstra and their internet NEVER WORKS. HOW DO YOU WORK FOR THE BIGGEST INTERNET COMPANY IN AUSTRALIA AND YET YOUR HOME INTERNET DOESNT WORK😭😭😭

• 
  cat 💜🇵🇸🩷 (@feedthecath) reported 9 minutes ago

  @Flawless_Sports @AFL @Telstra Robey is the worst option of the 4 lol

• 
  Colin Ritchie (@ColinCleanEnery) reported 10 minutes ago

  @sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 14 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Brian Basson (@BassonBrain) reported 15 minutes ago

  🇦🇺 Australia: Telstra said over 200,000 of its mobile customers connect to @Starlink satellites each day! ...and over 2.7 million customers have connected at least once since launch A Telstra spokesperson said that customer uptake is "exciting", but the real-world impact is more important. "What stands out to us the most is not the numbers themselves, but what they represent," said the spokesperson. "A message home from a remote road, a quick check-in during a trip away, or peace of mind in places beyond the range of our mobile network."

• 
  Dead Ä̷̬͖̽͗P̷̭̳͔͇̊ on CompSciFutures (∀/∃/acc) (@CompSciFutures) reported 16 minutes ago

  𝗢𝗡 𝗠𝗘𝗡𝗧𝗔𝗟 𝗔𝗕𝗨𝗦𝗘 𝗕𝗬 𝗧𝗘𝗟𝗦𝗧𝗥𝗔 𝗖𝗔𝗟𝗟𝗜𝗡𝗚 𝟭𝟯𝟮𝟬𝟬𝟬 𝗪𝗛𝗘𝗡 𝗘𝗫𝗛𝗜𝗕𝗜𝗧𝗜𝗢𝗡 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗦𝗪𝗜𝗧𝗖𝗛𝗕𝗢𝗔𝗥𝗗 𝗜𝗦 𝗗𝗜𝗦𝗖𝗢𝗡𝗡𝗘𝗖𝗧𝗘𝗗 Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP

• 
  Andrew (@andrewrdn463) reported 17 minutes ago

  @Telstra People on radio saying Mira Bashi Customer Experience Telstra is ignoring customer feedback?????????

• 
  Aino (@partywuuu) reported 19 minutes ago

  @hobojo12345678 **** Telstra

• 
  Veritas (@jarro56) reported 20 minutes ago

  @karlstefanovic John Howard & Costello last budget would have been in deficit if they didn’t sell off Telstra & gold reserves.. Costello claimed gold was no longer the standard **** look at it today IMF stated that the last term of Howard was the highest spending term of any Aust government!

• 
  Dust (@BuZZiNiTT) reported 23 minutes ago

  @defnotbarnsybdc @QBCCIntegrity Yep, i can confirm. @grok confirm that Telstra and the likes are booting older phones off the network