Telstra Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Sydney, New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	E-mail	3 days ago
Sydney	E-mail	3 days ago
Sydney	Internet	3 days ago
Sydney	Phone	3 days ago
Sydney	Internet	5 days ago
Sydney	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Evan (@fictillius) reported 6 minutes ago from Sydney, New South Wales

  @chrisrauchle @Telstra But Telstra still want to charge me an exit fee because the issue is “under investigation” so exit fees are “valid” but they won’t give me a timeframe for resolution. Just ask me to do more speed tests

• 
  Nicholas W Cole (@NicholasWCole) reported 12 minutes ago from Sydney, New South Wales

  @Telstra Yes. If I hadn't I wouldn't be complaining about customer service. This is not my first rodeo.

• 
  Nicholas W Cole (@NicholasWCole) reported 24 minutes ago from Sydney, New South Wales

  @Telstra Yes but apparently no one on your live chat actually wants to help. Been without internet since 5:30am. That's 11hrs. In internet time that's about 3 months. 😂

• 
  Chris De Bonis 🤙🌱 (@cruticus) reported 26 minutes ago from Sydney, New South Wales

  @Telstra you screwed up my delivery for my iPhone 11. You only put the name of my building & suburb! Wtf. And I know in my building 3 other people had the same issue. Let’s hope they weren’t you guys. Doesn’t look good. Why pay a premium service when it’s not returned 🤔

• 
  Evan (@fictillius) reported 27 minutes ago from Sydney, New South Wales

  @Telstra By then I’ll have moved to another ISP if this nightly congestion continues. I won’t be paying any cancellation fees either. I know it’s not your fault on the Twitter team but there is something wrong with your network and no one will acknowledge it.

• 
  Nick Burrough (@NickBurrough) reported 32 minutes ago from Sydney, New South Wales

  @Telstra I raised a complaint on Telstra Website. I don’t need someone to tell me to switch on and off a service I don’t have! I moved to Optus last week. I just need the wire removed.

• 
  🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported 34 minutes ago from Sydney, New South Wales

  @Telstra No way is Telstra ......Australias best network.......still cant manage a simple move from one connected service to another connected service, almost 105 days now.......but tried to charge for 3 bundles 👎🏼👎🏿👎🏽🤖🤖🤖

• 
  James Clark (@AlchemyMind) reported 35 minutes ago from Sydney, New South Wales

  @Telstra @adambspencer How can @Telstra push 5G when #telstra4G #fails .. I’m in Sydney CBD out in the open by the Sydney Town Hall and only 1 signal bar on your atrocious network all the way up and down George St

• 
  Scott Sumner (@fakescottsumner) reported 37 minutes ago from Sydney, New South Wales

  Got hung up on by @Telstra today because I asked for a resolution (a couple of times 🤬) to a delivery issue...called back and dealt with a guy called Sherwin who was completely fantastic with dealing with an angry me (and solved my issue). We need more Sherwin’s in the world!

• 
  Talwinder Singh (@tsTweet85) reported 47 minutes ago from Sydney, New South Wales

  Port my connection to Telstra and got stuck from last 4 days. Can someone help on this@Telstra

• 
  Evan (@fictillius) reported 51 minutes ago from Sydney, New South Wales

  @NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

• 
  𝖄𝖔𝖚𝖘𝖊𝖋 𝕬𝖇𝖚 𝕾𝖆𝖑𝖑𝖆𝖒𝖆𝖍  (@iYousef911) reported 52 minutes ago from Sydney, New South Wales

  @Telstra When are going to support eSim for iPhones

• 
  Evan (@fictillius) reported 54 minutes ago from Sydney, New South Wales

  @Telstra No reference numbers but I have now made a complaint. There’s clearly something wrong with your network but tech support just want to blame my network or the NBN and want to waste time getting and NBN tech to look at a Fibre NTD that works fine except for peak hour.

• 
  Evan (@fictillius) reported 54 minutes ago from Sydney, New South Wales

  @0dayssincemeltd In contract so just waiting for them to acknowledge it’s broken so I can leave with no fee. Complaint in with Telstra and now the TIO. All Telstra are doing is sending an NBN tech to look at my NTD

• 
  Marlo Perry (@MarloPerry) reported 55 minutes ago from Sydney, New South Wales

  @Telstra ADSL and no timeframe given. The net is down more often than it’s working and so temperamental.

• 
  Darcy Byrne (@MayorDarcy) reported 57 minutes ago from Sydney, New South Wales

  @Martin_Bonobo It’s Telstra’s building. They are using the rest of it for NBN roll out and say they will let us knock it down after that.

• 
  Andrew Jeppesen (@ajep) reported 57 minutes ago from Sydney, New South Wales

  @Telstra Can you explain why my Telstra “Smart” Modem has switched over to Telstra's mobile network 8 times in the past 2 months

• 
  Evan (@fictillius) reported 57 minutes ago from Sydney, New South Wales

  @Telstra Last night I could barley load my online uni course when speeds got down to 4Mbps. In fact it will probably be faster if i disconnect the NBN and use the 4G backup of an evening.

• 
  Barbra Jane (@b0j0wb3b3h) reported 1 hour ago from Sydney, New South Wales

  Ugh @Telstra coverage has been so spotty on the train - City Circle and Parramatta way. WTF is going on

• 
  Evan (@fictillius) reported 1 hour ago from Sydney, New South Wales

  @Telstra The first tech support person last week said the congestion would be fixed within 24hours. 4 days later the internet is barely useable during peak times. There’s clearly inadequate CVC or an issue on your network and waiting for an NBN tech before doing anything is waste of time

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren Rowse (@problogger) reported 8 minutes ago

  @Telstra Looks like it was just a Safari issue - I think I'm good in Chrome.

• 
  A.B. (@abhi900) reported 10 minutes ago

  @Telstra Been just a day.. or 2, need to wait for the week on dropouts issue. Also, none from billing for in contact with me, as I lost work hrs for whole of last week due to abysmal internet speed and dropouts.

• 
  Rosie S (@Red_Dwarf) reported 13 minutes ago

  @Telstra - the NBN keeps dropping out, and I can't get any work done. I reported this two days ago, and still no one has contacted me. Now trying to get through to phone support but have been on hold for over 30 min. Hope you're not billing me for this mobile call!

• 
  Rebecca Carey (@BecCarey76) reported 15 minutes ago

  @Telstra Yes. It took two consultants and 40 minutes. It would’ve been much easier if there was a ‘cancel this service’ tick box when I logged into mytelstra.

• 
  Blue»Tweety«Bird (@Tweetn2You) reported 15 minutes ago

  @NBN_Australia Do ISPs/RSPs have sufficient access to NBN outage information, as your website shows an unplanned outage affecting NBN connections for past few hours; yet, @Telstra website still shows no current outage in area. There seems to be an overall lack of communication.

• 
  ThinkerBelle (@Dhwaney) reported 15 minutes ago

  @Telstra I have been on the phone for over an hour and you cannot solve my problem????

• 
  Strasser 🇦🇺🇦🇺 (@Strasser0088) reported 16 minutes ago

  @Telstra Can you have someone call me asap as I want to setup a new NBN service. I have called 3 times and the sales nbn line keeps hanging up on me.. I'm trying to give you over $100 a month it shouldn't be this hard.

• 
  Andrew Farrell (@Andy_W_Farrell) reported 16 minutes ago

  Really @Telstra? Last week attempting a payment online took me to a 404 error. Now, clicking payments after account login goes to blank page. Not good enough.

• 
  Ravi (@Ravi46178913) reported 25 minutes ago

  @Telstra really really disappointing and dissatisfied service seriously, Ongoing issue since 3-4 months. No acceptance, no accountability, no resolution but I just keep paying you guys for multiple disconnections everyday.

• 
  JK Stock Investing💲 (@jk_stock) reported 26 minutes ago

  Financial heavyweights, $TLS Telstra and property companies reported better-than-expected #earnings, in a sign that the worst effects of the pandemic are behind the #ASX