Telstra outages and service status in Sydney, New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telstra generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received May 3, 11:54 AM GMT+10.
- Internet (70%)
- Wi-fi (13%)
- Phone (10%)
- E-mail (7%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2144 , 2145 , 2166 , 2041 , 2015 , 2170 and 2085 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 5: Problems at Telstra
Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 2 days ago |
|
Sydney
|
Wi-fi | 3 days ago |
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Sydney
|
Internet | 4 days ago |
|
Sydney
|
Internet | 5 days ago |
|
Sydney
|
Phone | 7 days ago |
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Sydney
|
Phone | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Richard (@3bsBruce) reported from Sydney, New South WalesGetting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra You already have all my info you need. I have been a. Customer for nearly a decade. Why are you treating me as a stranger.?
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Probal Chakravorty (@ProbalC) reported from Sydney, New South WalesAlmost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?
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Christian 💉💉💉 (@cbiggins) reported from Sydney, New South Wales2 hours talking to @Telstra reps to activate a pre paid service. Have to go out now. How can their processes still be this bad? I just want to move everything to another provider!
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Cal 🌻🏊🏼♀️ ♐️ 🇦🇺 (@Cal_O_Rynn) reported from Sydney, New South Wales@Maddy_Pappas_ @startrack Dispatched by Telstra yesterday. Stuffed up today. Disappointing is a silly thing to be, first world problems & all. But they can even tell me when I will get it now.
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Max Phillips (@_MaxPhillips) reported from Sydney, New South WalesSo @Telstra, you took $340 of my wife’s money, but cut off her phone claiming she does not have an account for the new phone you sent her. You disconnected her while our daughter has Covid & we are in lockdown. Now she’s stuck in an infinite loop of complaint handling. Hopeless!
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Allan (@28061914mary) reported from Sydney, New South Wales@theage Telstra customers are very unhappy for the most part. From a customer point of you it’s the worst company I’ve come across. And I mean it. I’m not just sounding off. Can she clean up Telstra & make it a friendly, helpful and efficient organisation from the customer perspective?
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Sagittarius (Sgr) A* (@fictillius) reported from Sydney, New South Wales@wheelyweb @Telstra They still need to have ID the person using the service.
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Daniel Eastwood (@yeoldeguildford) reported from Sydney, New South Wales@geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people
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Ivan Cunningham (@ivanjcunningham) reported from Sydney, New South Wales@naomid_au @Telstra It really is annoying. Very difficult to get any service for us customers.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra Your Netflix analogy is the issue I was raising there.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@Telstra please confirm here the only way one can pay is beforehand & not bpay after a statement. Your staff use Netflix as a comparison but a phone & data service is completely unlike an entertainment subscription. It’s a false equivalent that is designed to deceive. #cxfail
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RickMindgone. (@Rickmindgone) reported from Sydney, New South WalesDoes anyone know a senior exec contact at Telstra so I can get the correct support? Id be most grateful. DM if u prefer.
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽💉³ (@p_terg) reported from Sydney, New South Wales@chozari @BriarBush We left Telstra@our 1st KP address & had to come back at this address bc Optus doesn’t service our street.. services all the other streets around it but not this one … their service doesn’t suck anymore but it took 2-3mo to get the service up to speed! And lots of whinges here!
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Alexander Swift (@alexanderswift) reported from Sydney, New South Wales@Telstra I’m not going through 9 weeks of “have you updated your phone and rebooted your router” nonsense again, a process designed to never solve any issues
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Laurie Patton is The Lucky General (@LJPatton) reported from Sydney, New South Wales@Telstra Only yesterday I had extensive dealings with an overseas call centre! Five business days to fix a simple problem that should have been sorted nearly a year ago is why Telstra has such a bad reputation for customer service.
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Anthony Horton @spacelizard@aus.social (@vacant3rdman) reported from Sydney, New South Wales@Optus I bought a 4G modem for use at a location that has coverage from your 4G network, only to find that it's artificially limited to 3G speeds. This is totally unacceptable. I want a refund so I can spend the money on a Telstra modem instead.
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Mark Tossell (@MarkTossell) reported from Sydney, New South Wales@Telstra service is hopeless. FOUR MONTHS and I STILL don’t have my work phone moved across to me after being told it was done. UNBELIEVABLE. I should move back to @VodafoneAU - their signal wasn’t great, but they looked after me.
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Nathalie Stewart (@NathalieS_29) reported from Sydney, New South Wales@estelle_landy @Telstra I gave up years ago with them. They're so rude. 🥺
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Fionna Collantes (@FionnaYvette) reported from Sydney, New South Wales@Telstra Lol that was a late post.... was resolved already!! But Cecil Hills really has bad signal with Telstra so please fix that....
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Cattermole (@Zenandy1962) reported@ArtistAffame @Brocklesnitch I used to ring Telstra after my night shift and I’d doze off and wake up and still be on hold so I’d hang up and go to bed and try again next morning.
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TurboChook (@TasTurboChook) reported@telstra why is your mobile phone coverage in Hervey Bay QLD so poor?
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Salt N pepper 🌶️ (@Partytime63) reported@MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons
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YehYeh (@Rusty_times) reported@markbouris Would of had a national broadband network years earlier if Telstra wasn’t sold off. The fire sale PM
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|| Z A C || (@Lil_Caldwell) reportedThis is something I agree with. @Telstra your “lock in contracts” are the worst…you’re on notice.
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Paulo (@PauloHalo) reported@RM_19844 @RobertG7958 The Telstra shares conflict of interest crook, the useless stupid and prune faced old hag health minister and the brainless twit resigning
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Matai James Turner (@62DesertEagle) reported from Adelaide, South AustraliaThank you telecommunications ombudsman and Telstra for the correct information and waving fees and bills being distributed by ANZ+ digital platforms I'll be ******* you off tomorrow **** Digital Platforms and ID
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Hydra Boom (@HydraBoom) reported@Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.
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Tony (@tonyvibo) reported@Mr_Fanta_Pants @jagjetfly @Telstra You’re not the only one in the Southern Phone pulling the landline plug problem in rural areas boat either. Last hope, chat to your local Federal MP’s office and get them involved in a solution.
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Simon Cotter (@SimonCotter62) reported@stationmum101 I just went to telstra. I have hearing loss, not one of the staff spoke clear English. They all had heavy Indian accents. It was very very difficult. The same for the staff at my dads nursing home. When they ring I ask them to email me. They are all friendly and try to help