Is Telstra having an outage in Brisbane, State of Queensland?

@Telstra Yup there the numbers I’ve used and the problem is not fixed. Need someone higher up the food chain who doesn’t just tell me the same thing ‘put all your contacts as “safe” contacts’. Not the answer. Hasn’t worked. Fail @Telstra

Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

This is hopeless. I expect we won’t be charged fees for a service Telstra has failed to supply for more than a week.

@Telstra Have an Australian customer service member call me. I have lost patience with Phillipines based call operators not being able to fix this.

@JustMyselfDeb @Telstra I can’t wait for @google loon or any other comparable system to change the face of telcos as we know it. The problem is that they’ve forgotten the customer. They’ve built processes for internal efficiency not for customer experience

@Telstra Simply porting a mobile number from my business account plan to my personal account plan. After following the exact steps given by several support staff over two weeks I get to the final step to be told it can’t be done. Now I have two plans & still no ported number

@Telstra I have an NBN and Foxtel Cable outage - Any outages in Mt Gravatt East, 4122.

@Foxtel I am getting no signal - I stay in Mt Gravatt East, 4122 - No outages are listed on the Telstra site - I have cable foxtel

@Telstra nbn internet and foxtel via cable are both down for me. I stay in Mt Gravatt East, QLD

@mogg67 @Telstra Ongoing for ages Helen. So over it. I don't even bother calling them anymore. Terrible service.

So there is an outage in my area and Telstra cannot tell me when the service will be resumed. That's great eh? Can we put my account on hold then? Good fanks @Telstra

@iamatboy @Telstra No. Foxtel keep sending me texts saying there's an outage. No shit Sherlock. This we know.

Hey @Telstra is there an internet outage at Moggill 4070?

@Telstra Done all of this, still running very slow on mobile back up

@Telstra Is there HFC outage in Camp Hill Q4152? One website says yes, other says no. No WAN light on cable modem. Rebooted still no go. Has been down since this am says back on 7pm 30th. You're kidding? Tethered to phone atm but that costs. Free data on phone till it's fixed?

@telstra Platenum... complete joke! Net dropouts for weeks, today’s Platenum service appointment didn’t turn up! Apparently, no record in their system, so another 7 day wait for a ‘hopeful’ repair! #Dissatisfied #UnhappyFamily #Stress

@Telstra It says there’s no outage found in the area. But my data still not working. Same thing happened when I got back from my holiday.

@IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

More @Telstra dropouts at my property! Getting silly now! Telling me tickets have been closed and all resolved... you keep your KPI metrics healthy whilst the customer suffers dropouts why don’t you! Time to jump ship!

Hey @Telstra day 3 in the internet free zone you’ve got going in Corinda. Come on - you can do better than this. At least update the outage page.

@Telstra yo Telstra what’s with the NBN drop outs? This is pretty avg when I have just upgraded my service with you.... pretty average.

@Telstra Greg after another half hour on @telstra chat I’m assured that the outage is continuing, the technicians are still working on the cut cable and that service will come on at the end of the day. Your outage webpage is incorrect

Hey @Telstra when will the 11 hour cable outage in Corinda 4075 end? It’s been 13 and counting. Your website’s outage info is wrong. Service has most definitely not been restored.

@WYS1WYG @slpng_giants_oz @andy_penn @Telstra As a former state Telstra Biz of the Year winner, I know this does not align with Telstra's values. I'm sure it's an oversight and it will be remedied soon. Confident we won't be seeing financial support for Sky after dark from @Telstra

@TPG_Telecom Street line fault, again, @Telstra to fix it over the next 48 hours. Just wondering out loud if anyone realises the shopping bag that gets used to protect my street's copper lines from water is bio-degradable ... :P

Hi @Telstra, I got an email about my NBN speed not being as expected and asking me to call and discuss further. Called and was told there’s nothing that could be done, but I could cancel my contract. Is that really all?

Eurgh. Just spent 40 minutes on the phone upgrading my @telstra mobile contract only to discover they've sneakily withdrawn data sharing, so had to cancel the whole thing. *sigh*

@Telstra is there an outage in Sandgate Brisbane 4017. No internet here currently. Thanks

@Telstra Please provide info on service difficulties in Wellington Point Qld. I have strange static instead of dial tone, cannot receive calls or dial out #auspol

@Telstra I cannot dial out or receive call in Wellington Point. Any service outages?

@Telstra can really get stuffed. Fancy not looking after your loyal customers of over 12 years and can not see it in you to cancel a 3 day overdue fee, which was actually paid on the due date but not processed until 3 days after due date. Call staff can be unsympathetic.

Telstra can really get stuffed. Fancy not looking after your long service loyal customers of over 12 years and can not see it in you to cancel a 3 day overdue fee. Looks like it time to shaft @Telstra

@JohnDowdell We got them working with help from @DeveloperSteve and crew at Telstra. Telstra sent us sims for eval, haven’t sorted the sales process yet.

@Telstra my internet speed is breaking records :D, for real tho fix your shit Telstra.

@TC_scitech It’s probably Telstra customer service

damn. the newest @telstra Pre-Paid Max plans look even better than ever. still, the only thing holding me back is roaming data for when i go over to the UK. other than that, it's sooooo tempting to swap to this plan.

I’ve asked Telstra and banks to identify themselves so many times and they never do.

@Telstra please update your outage information. Troubleshooting tells me outage was resolved at 6pm 16/11 but nearly 24hrs later still no working internet. Can’t work!!!

@Telstra fix my internet! been on live chat for days fix it or i’m moving to optus

Looks like I can’t stream cause Telstra is shit 🙃

@Telstra cable internet service and foxtel down for four days now and still no update from Telstra on when both our services will be restored, Toongabbie NSW... this is really becoming a joke, no Telstra i’m not happy with 10 gig of mobile data.

@traceyb65 @tudorgrrrl @RozzieWrites I fell down a Telstra cable pit on a nature strip in July and I'm still not better

@Telstra got only a bit of 3G service here at Calignee hall