Telstra Outage in Brisbane, State of Queensland

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@ellispeta @Telstra I tried to get dongles all day. No luck. So got a pretty paid sim to put in a super old iPhone to hotspot but @Telstra activation has been down. Phone numbers said do online, online not working. No call centres. #TelstraFail

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@telstra why is there no way of logging a fault for broadband online. Not great for modern Telco. I just called and wasted two hours on hold then you cut me off to say you can’t help at this time. Tried your 24/7 app can’t find where either. #UnhappyCustomer

Tell Telstra to **** off.

Hey @O2 I'm in Australia at the moment. I have international roaming included in my contract. The first few days my phone was working fine but in the last 24 hours I have been getting a message saying the @Telstra network is unavailable resulting in no data access..

Come on @Telstra now no phone lines into our small business. Pls help we need to speak with clients.

@NickyWill100 I was going to say, where is this magic Telstra person and how do I get hold of them. Dealing with an issue for almost 5 months and keep getting transferred and never solved 🙉.

No internet for over 24 hours. #telstra is useless and doesn’t tell you what the problem is or when it will be fixed

@Telstra - can someone help me turn off the voice to text function so I can receive voice messages on my voicemail? Your customer support seems to be non existent on the live chat or on the phone....

@Telstra take note, this is how it's done. After multiple fails with Telstra support, I switched to @Aussie_BB. Connected within an hour, 1 min help center wait. Spoke to people who knew their stuff. Up and running in no time. Not a paid ad, just a satisfied customer!

@jaquix173 @Sarah_Alice_X Agree and Amazon, DHL, Telstra, CBA, NAB, Microsoft & the Taxation office, to add to the list of scam calls. Blow a whistle hard into the phone to make their ears bleed, or just tell them they've dialled a police branch & have their number, they hang up instantly.

@Telstra been trying to call Telstra for over a week as nbn is now available & i want to speak to an actual person & no one in your messaging service can help. What number does a customer for over 40 yrs have to call to get some answers or do I just switch to @AussieBroadband

Hey @Telstra I have a security breach concern and I am trying to get hold of you. Your virtual assistant is no help and your auto phone assistant says nobody is available and then hangs up. It’s 2:30pm... please get in touch.

@SimonJCLeBON @simon_le_bomb_ I think I’ll be struggling to find WiFi again as per library,or find another internet provider? The Telstra(?) person told me I might be without internet for a month while they fix it(?).Hmm still sounds phishy to me! How do you catch these bastards?

@Telstra I like the idea very much. Telstra is a great network, until something goes wrong. However, the “coming years” line deflates credibility of the statement.

@Optus All 3G/4G mobile service in Cape Paterson has been down since this morning - no explanation, no advance notice. People rely on this service for work. When will it be fixed? Please fix this ASAP and respond or we will be forced to move to Telstra.

@SimonJCLeBON @simon_le_bomb_ I been hacked very badly again! With someone (even posing as?) Telstra rang me tell me they’ll cut off my internet for a month! Beware, these hackers! This one’s hacked my internet, remotely accessed my iMac desktop pc, now I can’t even login to it!

@Telstra FWIW, Dan was fabulous. Just such a shame that you can't get something simple done without jumping up and down.