Telstra Outage in Brisbane, State of Queensland

@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.

@Telstra Yes it was reported through the platform and also by phone etc. zero acknowledgment of an issue. I then paid for a Telstra home booster and external antenna which has only marginally improved the signal. Ok on 3G, terrible on 4G. All this in a Brisbane suburb.

@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.

@Telstra No point 4 calls now around the same issue. No call back from customer complaints, issue not resolved. Wasted my time. Time for assistance from the telecommunications ombudsman.

@Telstra can anyone help me with a billing enquiry as i’ve been billed wrong again.. 3 months in a row 😑

this whole no NBN between the hours of 6pm-12am is getting REAL annoying @Telstra How am i supposed to run a livestream with 0.89 upload speeds. 3 days in a row! Y’all are starting to cost me MONEY. And i don’t wanna hear “We understand your frustration” just fix the damn issue

@randlight I empathise with you however Telstra should look at their own broken service model

@Telstra Is Telstra Velocity down at 43a Peel St, South Brisbane, your online tool isn't working and I don't want to have to wait to call Velocity tomorrow to find out.

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Telstra Our internet is down - HIGHGATE HILL QLD. Please advise.

Been waiting for ages in a @Telstra store to cancel a service... bet they’d be quicker to assist if we were signing up like the other people walking in & being served instantly 🙄 #poorservice

@slsandpet @BigVapingNunga Isnt it sad ...Telstra used to have Australians to speak to . Not pigeon English we understand ever third word ...I use Telstra Shop for all probs. Hate it now.... Poor thing . harassed via Pigeon English....

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@gerrycircus @Telstra Issue resolved on phone now. Am in conversation with @Telstra now @gerrycircus. I’d like to know why everyone can’t be trained to help less abled customers. Keep you posted.

@emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

Hey @Telstra disappointing that I made a detailed appt online for a store to fix home handset for my hearing impaired dad, only to find out once there nobody could help and we were sent home to call your Disability Service number. Pls update website with this info.

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

@GailMcfarlane1 @BelongAU I jumped on here and searched for Nundah outage as it says my WAN is down, but Telstra site says no outages at this address :/

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

Really p-ed off at @Telstra continuing to sell my elderly parents products they don't need. Son1 is down there trying to sort out the pile of mess. Bloody predatory stuff IMO.

@SharonHepworth3 Ouch! No I would lodge a complaint with their customer service- worth a try, especially if you’re a long-term customer.. We had similar issues with excessive roaming charges from Telstra, they were good about it.

@Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

@Telstra Still not working!!

@Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

@Telstra Yes there is an outage at your address ... Services should be restored: Within 6 hoursLast updated 1:24pm ..... that is quite a long time...

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

@Telstra your service is disgraceful. I have four accounts with you and yet you continue to bombard me daily with automated phone calls for an individual called ‘Casey Robinson’ that is not me. I call to tell you to stop and your call centre staff could not care less. Appalling.

@Telstra Ok, the consultant I talked to couldn’t help me...

@FionaLakeAus @always_farmer @GusWhyte @Telstra The local @Telstra store is appalling, told my father in his late 60s to wait and hour and a half to pay a bill. Won’t let you in basically as there is a gatekeeper who trolls the entrance collecting details and assigning you a spot in line. Absolutely no customer service at all

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

@Telstra Internet down once again in 4179, great work. Please stop allowing me from finishing my assignment for the second month in a row with absolutely no compensation..

Stressed out today. Going onto the dreaded NBN HFC. Heard nothing but bad things about the Arcadyan Modem from Telstra. Especially how its causing all sorts of issues with Xbox.

@Telstra Sure; just trying to get the facts straight for when I make that complaint. From what you’re saying, it sounds like that SIM shouldn’t have worked at all! (Since it wasn’t on a valid plan for overseas)

@Telstra I never agreed to anything like these charges. The people I spoke to on the phone tonight were extremely unhelpful and uncaring and couldn’t even get their facts straight.

@telstra You"ll understand the cynicism perhaps about any 5G promises. Your service reeks of bad faith and distrust.

@Telstra I keep getting told 24-48 hours and it will be completed, this was last week. I rang up on Thursday and I was told to wait another 72 hours. Absolute nonsense, just fix it or if you can’t tell me and I will go elsewhere.

@Telstra I’d be happy if you’d make my adsl work first, everytime I talk to an employee no one can give me an answer to what the problem is. And you have the cheek to send me the bill within the first 2 days. Terrible customer service too, useless.

@Telstra have throttled our backup 4G internet, which we have been using while we wait 4 months to get NBN installed... We can barely use the internet - can’t even FaceTime with loved ones 😞. Fortunately I have an open complaint with the ombudsman. Disgraceful. Cc @ACCAN_AU

@RBJRON @AussiemacJ @Telstra I'd absolutely demand a new one. You have to go really hard and be persistent. I got them to offer my old dad a (temporary) satellite phone when they failed to attend an appt to fix his landline. He can't use a mobile (hopeless at it) . They make a fortune from us.

@RBJRON @AussiemacJ @Telstra @Telstra..if a lightning strike can damage ypur equipment surely you can replace the thing..he's a loyal customer and still paying for internet ..don't treat him like crap.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Telstra guys, I’ve been trying to get a simple problem sorted for over a week - I’m a new customer and have spent over 4 hours the past week on the phone and only to be told my install tomorrow not happening. Your mistake not mine #duplicateorder #twomodems

@RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

@Telstra Never mind, I finally got the second confirmation!

My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

@Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

@Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

@Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

This week @woolworths provided me a $35 refund as missing product replacement as per their Point of Sale (PoS) system from poor service, @merchtable immediately shipped me my correct record colour they got wrong but @telstra refused their wrong information, faulty sim and refund.

Thanks @Telstra! Ring up about an issue and it’s 100 times worse when you hang up the phone!

Thanks Vodaphone. I'm missing a little pin for my iPhone we use to change or remove a Sim card. So first stop phone repair kiosk they can't help. Next Optus nah but try Woolworth's. Next Telstra not at all helpful and no suggestion. Vodaphone interested to serve and handed me one

@Telstra I have been a loyal Telstra customer for 35 years paying my bills every month. Unless someone from your Bunbury depot arrives here in the next hour that will all change

@Telstra Well I am going to the Ombudsman because your Phillipines supervisor can’t solve the issue. They finally quoted me the number they have sent the SMS to but it’s not one of my mobile numbers. Honestly - hopeless customer service

@Telstra They didn’t say anything about a temporary solution. Just that we have to wait.

@messbian @Optus Omg, when I was with eden we set up an internet thing together( bad decision) but it was never actually connected properly. They didn’t disconnect it until JULY and they told me the outstanding amount was wavered. It had been disconnected and didn’t appear on my Telstra app

****. Telstra said the internet should be back by the 24th. THE ******* 24th. I have work to do and NEED the internet.

@iiNet They discussed with me. As I told them, your issue with @Telstra Is not mine. As stated you are bound by the act to provide a basic phone service n to have faults fixed within a reasonable time. 48 hrs is reasonable, 120 hours or 5 days is not reasonable... #iinetfaults

Telstra said my new phone would arrive overnight, it's now been 5 days 😭 it's not that long but they went out of their way to bang on about how fast and efficient it would be making promises they can't deliver on. I would have been fine with realism but I don't like let down