Telstra Outage in Brisbane, State of Queensland

@Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

@Telstra Still not working!!

@Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

@Telstra Yes there is an outage at your address ... Services should be restored: Within 6 hoursLast updated 1:24pm ..... that is quite a long time...

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

@Telstra your service is disgraceful. I have four accounts with you and yet you continue to bombard me daily with automated phone calls for an individual called ‘Casey Robinson’ that is not me. I call to tell you to stop and your call centre staff could not care less. Appalling.

@Telstra Ok, the consultant I talked to couldn’t help me...

@FionaLakeAus @always_farmer @GusWhyte @Telstra The local @Telstra store is appalling, told my father in his late 60s to wait and hour and a half to pay a bill. Won’t let you in basically as there is a gatekeeper who trolls the entrance collecting details and assigning you a spot in line. Absolutely no customer service at all

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

@Telstra Internet down once again in 4179, great work. Please stop allowing me from finishing my assignment for the second month in a row with absolutely no compensation..

Stressed out today. Going onto the dreaded NBN HFC. Heard nothing but bad things about the Arcadyan Modem from Telstra. Especially how its causing all sorts of issues with Xbox.

@Telstra Sure; just trying to get the facts straight for when I make that complaint. From what you’re saying, it sounds like that SIM shouldn’t have worked at all! (Since it wasn’t on a valid plan for overseas)

@Telstra I never agreed to anything like these charges. The people I spoke to on the phone tonight were extremely unhelpful and uncaring and couldn’t even get their facts straight.

@telstra You"ll understand the cynicism perhaps about any 5G promises. Your service reeks of bad faith and distrust.

@Telstra I keep getting told 24-48 hours and it will be completed, this was last week. I rang up on Thursday and I was told to wait another 72 hours. Absolute nonsense, just fix it or if you can’t tell me and I will go elsewhere.

@Telstra I’d be happy if you’d make my adsl work first, everytime I talk to an employee no one can give me an answer to what the problem is. And you have the cheek to send me the bill within the first 2 days. Terrible customer service too, useless.

@Telstra have throttled our backup 4G internet, which we have been using while we wait 4 months to get NBN installed... We can barely use the internet - can’t even FaceTime with loved ones 😞. Fortunately I have an open complaint with the ombudsman. Disgraceful. Cc @ACCAN_AU

@RBJRON @AussiemacJ @Telstra I'd absolutely demand a new one. You have to go really hard and be persistent. I got them to offer my old dad a (temporary) satellite phone when they failed to attend an appt to fix his landline. He can't use a mobile (hopeless at it) . They make a fortune from us.

@RBJRON @AussiemacJ @Telstra @Telstra..if a lightning strike can damage ypur equipment surely you can replace the thing..he's a loyal customer and still paying for internet ..don't treat him like crap.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Telstra guys, I’ve been trying to get a simple problem sorted for over a week - I’m a new customer and have spent over 4 hours the past week on the phone and only to be told my install tomorrow not happening. Your mistake not mine #duplicateorder #twomodems

@RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

@Telstra Never mind, I finally got the second confirmation!

My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

@Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

@Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

@Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

@Telstra need help to resolve cable outage in Cannon Hill, QLD, 4170

@Telstra when will you help the multiple customers still effected by a cable outage in Cannon Hill, Brisbane, 4170

@Telstra still a cable outage effecting multiple customers in Cannon Hill, Brisbane, 4170

@Telstra you have a cable outage effecting multiple customers in Moncrief Road, Cannon Hill, 4170

@Telstra the whole street still has an outage effecting lots of customers and you refuse to acknowledge it

@Telstra you did a scheduled outage and now the whole street (Moncrief Road, Cannon Hill, 4170) Internet is down #outage #telstrafail #notanoutage #itisanoutage

@Telstra But after 3 months of trying to get a resolution, no one calling me back, emails proving our discussions you’ve still cut us off at a massive daily cost and that’s ok! Please can I have the number of someone I can talk to in senior management who is empowered to make a decision

@Telstra SR1-1923659137071 Promised my service wouldn’t be interrupted whilst we sort it out! Cut off today! Promised to call me back 5 weeks ago, ever happened. Over 22 hours on hold....rubbish

@Telstra we promise to not interrupt your service, 22 hours on hold to try and fix but you still cut it! Time to speak to the ombudsman @ombud

@Telstra An you please provide me the phone number of someone in Australia that can help me with my complaints

There is only one reason for Telstras poor performance and reduction in dividends, pathetic customer service! All shareholders should be demanding that Telstra lift their game #auspol #Telstra #ASX

@Telstra Thanks. Your techs are back and trying to work out what the problem is.

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra My 92 yr Dad had a dead landline yesterday. Telstra made an appt 1000hrs-1400 hrs today to fix it. Said there was no outage. He sat there for all that time but no-one came because app at 11am it was an outage .NO-ONE WENT TO TELL HIM ..HE STILL DIDN'T KNOW AT 5PM !!!1/2

@ahontwi @Telstra I know. There’s no excuse for the ludicrously bad internet service we have to put up with here.

Are you good @Telstra theres no chance you put me on hold and hang up again

@Telstra stop hanging up on me and fix my internet

**** you telstra you wierd *****

Whys my net so shit today @Telstra

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

I’m utterly frustrated that @Telstra can give me 66GB on my phone plan, but no longer support data sharing with 4G tablet devices. This is a sham.

@Telstra I haven't had a chance to call. I think it's still happening although I haven't had an incident since getting off a plane in Oslo half an hour ago...

@asteris @Asher_Wolf Something is up today. Things were very slow over Telstra some sites not even loading, but connecting through AARnet to the same services works perfectly.

@Telstra Hi Shannon, It has been happening for the past week or so. Very consistent at around 5:45pm everything returns to normal, but before then it’s slow

@Fifteenie_ if your on telstra between 7-11pm your speeds are slowed down with higher ping naturally on there end some providers have peak time speeds

THEY BLOCKED ENCYCLOPEDIA DRAMATICA AS WELL **** YOU TELSTRA

@PatsKarvelas I lost my job at Telstra 6 weeks ago my wife lost her job today I have a mortgage 2 young kids . Do you think for 1 min I care about the crap you dribble on about .

@V1DEOJAMES @nlightn4 @Telstra There were tects just at different times of the brids falling falling and dieing there a reson the country that built it made it illegal in their own country Israeli is using it as a test and a weapon technology that can track you down to where you sleep with your phone the E.U1/

I DONT KNOW HOW MANY TIMES IVE COME HOME TO THE UPDATE SAYING IT FAILED BECAUSE OF THE SHIT ADSL 2+. GET YOUR SHIT TOGETHER TELSTRA

@Telstra Some farming areas have no or little signal with the bare minimum of 3G network and you have 5G for the city folk. Unbelievable.

@lifehazey @Telstra We'll see if they turn up tomorrow. I also found out today they managed to fix my neighbours phone. Which is great because she is elderly, her English isn't very good and her 93yr old husband is in hospital