Is Telstra having an outage in Brisbane, State of Queensland?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

 Problems detected at Telstra

Telstra in Brisbane, State of Queensland problems in the last 24 hours

Telstra Outage Chart in Brisbane, State of Queensland

January 16: Problems at Telstra

Telstra is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (63.70%)
  • Phone (20.55%)
  • Wi-fi (6.16%)
  • E-mail (5.21%)
  • Total Blackout (3.15%)
  • TV (1.23%)

Telstra Outage Map Near Brisbane, State of Queensland

The most recent outage reports and issues originated from Brisbane, Kelvin Grove, Capalaba, Logan City and Windsor.

Telstra in Brisbane, State of Queensland Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports Near Brisbane, State of Queensland

Latest outage, problems and issue reports in Brisbane, State of Queensland and nearby locations:
  • murzo_4 Battling Lefty (@murzo_4) reported from Brisbane, State of Queensland

    @plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

  • Bf99Floyd Bev Floyd (@Bf99Floyd) reported from Brisbane, State of Queensland

    TELSTRA, Your inability to fix Michael West's NBN problem is doing your reputation harm on Twitter.Please get a move on.

  • smadge1 Stephen Reeves 🔫 (@smadge1) reported from Brisbane, State of Queensland

    @Telstra Nooo. it costs 3 to 4 times as much as what I’m currently paying... very very poor value I’m afraid. To be honest, this sort of thing seems very short sighted. I often recommended Telstra because they had this cool data sharing option, and it worked well with your tablet devices

  • smadge1 Stephen Reeves 🔫 (@smadge1) reported from Brisbane, State of Queensland

    @Telstra My issue is that this makes it much more difficult to maintain those devices I purchased because you had data sharing. I wouldn’t have purchased a 4G iPad through Telstra if I was just going to tether it to my phone... this is impractical at best.

  • murzo_4 Battling Lefty (@murzo_4) reported from Brisbane, State of Queensland

    Just took me 67seconds to get the 15second ad in front of the dubious Shaun Marsh LBW video to work - I never got to see the wicket. My @Telstra internet is fkn appalling. Fk. This. Shit. It’s 2018 FFS!!! Moving to Uzbekistan 🇺🇿 for better internet.

  • pwwingman phil viva republique (@pwwingman) reported from Brisbane, State of Queensland

    @TonyVizza @deniseshrivell Yes I’m still on adsl2 nbn next year and the service via @Telstra is very poor and often intermittent

  • pwwingman phil viva republique (@pwwingman) reported from Brisbane, State of Queensland

    @MikeFitzAU @ms_michellelaw Yes Telstra, no service, pay the board shitloads

  • MikeFitzAU Mike Fitzsimon (@MikeFitzAU) reported from Brisbane, State of Queensland

    @pwwingman @ms_michellelaw Ditto. ADSL over Telstra copper. TPG tech visited today. Signal attenuation both inside and outside the house. Frequent drop-outs. :( Had to use mobile tethering for the last few days.

  • DavidTopp David Topp (@DavidTopp) reported from Brisbane, State of Queensland

    @deemadigan @bubbletheviking Telstra has a 'universal service obligation' part funded by the Cth Govt. Surely emergency texts would be an apt usage of it. Imagine how many will be sent in #queensland this week as #TCowen #CycloneOwen goes the full Cat 4

  • ChrisEgginton Chris Egginton (@ChrisEgginton) reported from Brisbane, State of Queensland

    @MChandlerMather Let's bring Telstra network back Max. Bloody cheek. UnAustralian. Profitfromdisaster.

  • KnicSportSheila Kristy McGrath (@KnicSportSheila) reported from Brisbane, State of Queensland

    @NBN_Australia & @Telstra It’s Now Been Three Days Our Landline Phone & Internet Have Been Down with your So call customer service reps not bothering to get in contact when they say they will!! Bit Hard without a Landline Though #NotGoodEnough #JustWantItFixed

  • ShaneLoake Loake (@ShaneLoake) reported from Brisbane, State of Queensland

    Day 6 of no internet, cheers @Telstra your website changes the proposed fix time from a couple of hours to 2 days on a random basis. Honestly the worst service I've ever received. Shocking.

  • jack_kyte Jack Kyte (@jack_kyte) reported from Brisbane, State of Queensland

    @goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

  • Mcali4 liz franklin (@Mcali4) reported from Brisbane, State of Queensland

    @Telstra still no freaking internet at 4153. No phone call backs..no info on outage site except it says a phone problem. There's no phone problem..its the freaking internet. You're driving me insane.

  • Mcali4 liz franklin (@Mcali4) reported from Brisbane, State of Queensland

    @Telstra That's the number i rang this morning. They said they had to have call backs because their system was down. They never called back. The internet is off and on every 5 minutes. I'm not ringing again today. I'm bloody fed up. No tv..no computer..running out of phone data.

  • Mcali4 liz franklin (@Mcali4) reported from Brisbane, State of Queensland

    @Telstra Yes. Well Idid all of that..as I always do. Says we have an outage affecting our phone line..which is working just fine btw. Did the usual stuff..no good. Rang Telstra who said their system was down and they'd call us back.6 hours ago.nada Thnks for the patronising b.s tho.

  • ShaneLoake Loake (@ShaneLoake) reported from Brisbane, State of Queensland

    Seriously @Telstra internet outages from Friday to Monday last week, and get home from work today to find outage again, and again not sure to be fixed for 2 days. How the hell am I meant to work from home. Shocking service

  • murzo_4 Battling Lefty (@murzo_4) reported from Brisbane, State of Queensland

    @weedo04 @Telstra Shit also

  • lizbuchanan Liz Buchanan (@lizbuchanan) reported from Brisbane, State of Queensland

    @joannejacobs @Telstra Yeah yesterday was bad

  • hogfish Trish Khoo (@hogfish) reported from Brisbane, State of Queensland

    @jessfraz Ugh my parents did the same thing! Disconnected the $200 awesome router I spent a week setting up and connected the shitty Telstra one instead just because Telstra's tech support can't cope any other way. It's Telstra's fault they get 0.8mbps not the router!

  • Mcali4 liz franklin (@Mcali4) reported from Brisbane, State of Queensland

    Bloody @telstra are useless!! We've had so many outages, they won't give us a back-up modem even tho others pay less but get them automatically because they're not stupid enough to stay with the same stupid company!

  • louiseacullen Louise Cullen (@louiseacullen) reported from Brisbane, State of Queensland

    @Telstra Yup there the numbers I’ve used and the problem is not fixed. Need someone higher up the food chain who doesn’t just tell me the same thing ‘put all your contacts as “safe” contacts’. Not the answer. Hasn’t worked. Fail @Telstra

  • louiseacullen Louise Cullen (@louiseacullen) reported from Brisbane, State of Queensland

    Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

  • LeisaGoddard Leisa Goddard (@LeisaGoddard) reported from Brisbane, State of Queensland

    This is hopeless. I expect we won’t be charged fees for a service Telstra has failed to supply for more than a week.

  • LeisaGoddard Leisa Goddard (@LeisaGoddard) reported from Brisbane, State of Queensland

    @Telstra Have an Australian customer service member call me. I have lost patience with Phillipines based call operators not being able to fix this.

  • AaronBirkby Aaron Birkby (@AaronBirkby) reported from Brisbane, State of Queensland

    @JustMyselfDeb @Telstra I can’t wait for @google loon or any other comparable system to change the face of telcos as we know it. The problem is that they’ve forgotten the customer. They’ve built processes for internal efficiency not for customer experience

  • AaronBirkby Aaron Birkby (@AaronBirkby) reported from Brisbane, State of Queensland

    @Telstra Simply porting a mobile number from my business account plan to my personal account plan. After following the exact steps given by several support staff over two weeks I get to the final step to be told it can’t be done. Now I have two plans & still no ported number

  • aneesha Aneesha Bakharia (@aneesha) reported from Brisbane, State of Queensland

    @Telstra I have an NBN and Foxtel Cable outage - Any outages in Mt Gravatt East, 4122.

  • aneesha Aneesha Bakharia (@aneesha) reported from Brisbane, State of Queensland

    @Foxtel I am getting no signal - I stay in Mt Gravatt East, 4122 - No outages are listed on the Telstra site - I have cable foxtel

  • aneesha Aneesha Bakharia (@aneesha) reported from Brisbane, State of Queensland

    @Telstra nbn internet and foxtel via cable are both down for me. I stay in Mt Gravatt East, QLD

  • JanetGoss JG (@JanetGoss) reported from Brisbane, State of Queensland

    @mogg67 @Telstra Ongoing for ages Helen. So over it. I don't even bother calling them anymore. Terrible service.

  • JanetGoss JG (@JanetGoss) reported from Brisbane, State of Queensland

    So there is an outage in my area and Telstra cannot tell me when the service will be resumed. That's great eh? Can we put my account on hold then? Good fanks @Telstra

  • JanetGoss JG (@JanetGoss) reported from Brisbane, State of Queensland

    @iamatboy @Telstra No. Foxtel keep sending me texts saying there's an outage. No shit Sherlock. This we know.

  • jonwalton john (@jonwalton) reported from Brisbane, State of Queensland

    Hey @Telstra is there an internet outage at Moggill 4070?

  • axledoesgaming Axle (@axledoesgaming) reported from Brisbane, State of Queensland

    @Telstra Done all of this, still running very slow on mobile back up

  • badtastefatboy Robert Gunner (@badtastefatboy) reported from Brisbane, State of Queensland

    @Telstra Is there HFC outage in Camp Hill Q4152? One website says yes, other says no. No WAN light on cable modem. Rebooted still no go. Has been down since this am says back on 7pm 30th. You're kidding? Tethered to phone atm but that costs. Free data on phone till it's fixed?

  • Carl_Montgomery Carl Montgomery (@Carl_Montgomery) reported from Brisbane, State of Queensland

    @telstra Platenum... complete joke! Net dropouts for weeks, today’s Platenum service appointment didn’t turn up! Apparently, no record in their system, so another 7 day wait for a ‘hopeful’ repair! #Dissatisfied #UnhappyFamily #Stress

  • graciexgrapes Grace Faustino ? (@graciexgrapes) reported from Brisbane, State of Queensland

    @Telstra It says there’s no outage found in the area. But my data still not working. Same thing happened when I got back from my holiday.

  • custaro Pete L (@custaro) reported from Brisbane, State of Queensland

    @IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

  • Carl_Montgomery Carl Montgomery (@Carl_Montgomery) reported from Brisbane, State of Queensland

    More @Telstra dropouts at my property! Getting silly now! Telling me tickets have been closed and all resolved... you keep your KPI metrics healthy whilst the customer suffers dropouts why don’t you! Time to jump ship!

  • Anne_Matthew Anne Matthew (@Anne_Matthew) reported from Brisbane, State of Queensland

    Hey @Telstra day 3 in the internet free zone you’ve got going in Corinda. Come on - you can do better than this. At least update the outage page.

  • Urmummaprime Ghostbuster Stan.... (@Urmummaprime) reported from Brisbane, State of Queensland

    @Telstra yo Telstra what’s with the NBN drop outs? This is pretty avg when I have just upgraded my service with you.... pretty average.

  • Anne_Matthew Anne Matthew (@Anne_Matthew) reported from Brisbane, State of Queensland

    @Telstra Greg after another half hour on @telstra chat I’m assured that the outage is continuing, the technicians are still working on the cut cable and that service will come on at the end of the day. Your outage webpage is incorrect

  • Anne_Matthew Anne Matthew (@Anne_Matthew) reported from Brisbane, State of Queensland

    Hey @Telstra when will the 11 hour cable outage in Corinda 4075 end? It’s been 13 and counting. Your website’s outage info is wrong. Service has most definitely not been restored.

  • ntniddrie Noel (@ntniddrie) reported from Brisbane, State of Queensland

    @WYS1WYG @slpng_giants_oz @andy_penn @Telstra As a former state Telstra Biz of the Year winner, I know this does not align with Telstra's values. I'm sure it's an oversight and it will be remedied soon. Confident we won't be seeing financial support for Sky after dark from @Telstra

  • tcsweetser Terry Sweetser (@tcsweetser) reported from Brisbane, State of Queensland

    @TPG_Telecom Street line fault, again, @Telstra to fix it over the next 48 hours. Just wondering out loud if anyone realises the shopping bag that gets used to protect my street's copper lines from water is bio-degradable ... :P

  • penguinpunk dan frith (@penguinpunk) reported from Brisbane, State of Queensland

    Hi @Telstra, I got an email about my NBN speed not being as expected and asking me to call and discuss further. Called and was told there’s nothing that could be done, but I could cancel my contract. Is that really all?

  • JamesCridland James Cridland (@JamesCridland) reported from Brisbane, State of Queensland

    Eurgh. Just spent 40 minutes on the phone upgrading my @telstra mobile contract only to discover they've sneakily withdrawn data sharing, so had to cancel the whole thing. *sigh*

  • johndurndell72 John Durndell (@johndurndell72) reported from Brisbane, State of Queensland

    @Telstra is there an outage in Sandgate Brisbane 4017. No internet here currently. Thanks

  • clairesdaily clairesdaily (@clairesdaily) reported from Brisbane, State of Queensland

    @Telstra Please provide info on service difficulties in Wellington Point Qld. I have strange static instead of dial tone, cannot receive calls or dial out #auspol

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • pasi0161 Prof. Y. Hunt OBE (@pasi0161) reported

    @Telstra It’s your Canberra one, the outage wasn’t long, but data speeds were slow

  • valorin Stephen Rees-Carter (@valorin) reported

    Sigh, phone call from @Telstra complaints team. I explained my complaint and what I needed help with. They then proceeded to do EXACTLY the same thing the Live Chat support reps were doing that caused me to make the complaint. So much for listening to me...

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • vapour_cs Riley Hayes (@vapour_cs) reported

    @Telstra has legit the best customer service out there I didn't expect them to call me about my plan and the phone swap over. Legends

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • NSW_FairTrading NSW Fair Trading (@NSW_FairTrading) reported

    @makq_makq Hi there, if you are unable to resolve your complaint with Telstra you might want to consider contacting the TIO. The TIO provides a free dispute resolution service for customers having issues with their service provider. Feel free to contact them on 1800 062 058.

  • RobStarc123 themule (@RobStarc123) reported

    @MichaelWestBiz @Telstra I had the same problems with Telstra 16 years ago and ditched them and also Vodafone for Optus Other than about 3 outages for an hour or so max I couldn't be happier with Optus Telstra have always been an embarrassment God help us if Telstra purchase the NBN

  • EricFMorand Eric Morand (@EricFMorand) reported

    @punkt @jon_black_ My APN has always been switched on; in fact my tethered devices get an IP address - just no internet content!! I suspect an issue with how MP02 talks to the carrier (Telstra). No helpful reply from Tech Assist either.

  • BooKhaki Anton Chigurh Gumdrops (@BooKhaki) reported

    @andrewwhiteau Not sure re Optus but Telstra support asked me to run it the other day, and it was ok.