Telstra Outage in Adelaide, State of South Australia

Hey @telstra I am truly amazed at how bad your online support is. Seriously so far trying to establish data sharing across devices has taken 6 hours and I still haven’t progressed past getting the new sim.

@ScottElderfiel1 The bills is one issue my mother has the last two electricity bills have been in the red so was her Telstra bill

@Telstra Haha. No, after 3 months of no internet, several days lost on hold trying to sort, Telstra refusing to help me, I gave up and went to internode.

@MatthewBevan Since now moving to Australia and dealing with horrendous @Telstra customer service, wasting hours and hours on hold to them and paying for internet they didn’t deliver, I feel I’ve paid them back.

@JoelDTD They **** you if you need a phone but now you’ve got Belong who cover a fair bit of regional Australia (they use the Telstra towers). Roll over data and cheap plans ($15, $25, $40)

@TKoutsantonisMP sadly I think the @VincentTarzia interview on ABC has just had an equal for being bad!!. The @Telstra guy was amazingly poor.

@Telstra still no outcome, boy that’s great customer service

@Telstra your consultants are a different breed - use this link to get help - department closed before link sent #nohelp #telstraliars #nocustomerservice

@Telstra your consultants lie and refuse to help customers #telstralie

@Telstra Call forwarding has dropped out and currently unable to take bookings/ orders at business extremely frustrated and terrible phone customer service

@Telstra Had an NBN install appointment cancelled at 7am this morning, now have no phone service at business until appointment confirmed

@baxters I did 4 hours on hold to @Telstra last year. Quite a feat. (And they still didn’t fix my problem)

@Telstra Just DM you. Hope you can provide me the information I need to port my number to Optus. After many years with Telstra I have decided to find another provider due to poor service.

@Telstra Upgrade info to Upfront plan misleading. Help desk assured me I could share the 60G data with my second phone. Now I find that the second phone also has to go on the plan. That will cost me twice as much as I’m paying now. Is this a scam?

Any Telstra customers in Adelaide having trouble at all sending or receiving texts today? Or emails?

Note to the scammers calling & pretending to be "Telstra Security Services" "ATO legal department" etc Folks you can't run a voice based scam calling operation IF YOUR CALLERS CANT EVEN SPEAK CLEAR ENGLISH At least learn to pronounce the ******* words #australia #scam #stupid

@gwendabgilbert I get the TELSTRA Scanners, and we are with Origin,which is **** btw🙄🙄

So @Telstra are getting rid of #AFLLIVEPASS that came with a mobile service and data free replacing it with @kayosports at a discount (albeit limited) and metered data. Does that just seem like a middle finger to consumers to make some more coin?

So the home internet isn’t working, and @Telstra doesn’t seem to have a service phone number, directs me to a chat in their app, where nobody answers. Imagine I would have to give a life lecture now....

@Telstra Hi. There tended to be coverage where you state it is exists. The issue is that in the fringe areas it’s inadequate for web browsing or high reliability of calls. It’s a major tourism destination- you should be able to access booking apps etc wherever

@VodafoneAU You ask to connect over DM but there is no intention to respond. Its past 11 pm and the service hasn’t improved (unlike what you promised) - been without network for past 5 days on 3 devices with Vodafone. If not for Telstra NBN, I couldn’t have even tweeted this. #VodafoneSucks

@Telstra cancelled order SMB53083088 without explanation. 4 hours waiting for an ‘expert’ to respond on chat being the only contact us platform. You have the best network and the worst systems and customer service. What now?

@Telstra For a very long time. At least two years. On 50down 20up and getting 30 down 10 up. Have made sure it isnt the router or any of the devices I use. Am on FTTN but the nearest nodes are only 600m away from my house.

@lachieeAU @Telstra maybe they can help

I was on a support call with Telstra the other morning and I heard a rooster crowing in the background. Spent the rest of the next hour on hold, trying to figure out what timezone the guy was in.

@Telstra Yes my issue was sorted after speaking to you guys. Thanks

@Telstra Thx. Pretty sure its throttled since you contacted us. Hasnt worked ever since. Worked fine until then (didn't even notice we were on 4g backup) Support havent helped at all. Spent 2 x multi-hour attempts going through all the 'restart your modem' crap. Nothing.

@skyloris Mine was the same until I called Telstra for help and they stopped. I was getting the ones where they used my numbers to call people too. Double whammy

@Telstra Might be another opportunity to point out the 4G backup isn't working. Hasnt worked since you contacted us about 2 Xmas ago saying we were using the 4G backup too much, cause there was some extended outage. I think your guys disabled it.

@skaye @Telstra Wow..but I am not surprised....I had similarly stupid experience after about 15yrs with them on cable broadband