Telstra

Telstra Outage Report in Newcastle, State of New South Wales

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The latest reports from users having issues in Newcastle come from postal codes 2284.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Newcastle, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Newcastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Newcastle, State of New South Wales 10/02/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Newcastle, State of New South Wales

The most recent Telstra outage reports came from the following cities: Newcastle.

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City Problem Type Report Time
AustraliaNewcastle Phone
AustraliaNewcastle Phone
AustraliaNewcastle Phone
AustraliaNewcastle Internet
AustraliaNewcastle E-mail
AustraliaNewcastle Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Newcastle, State of New South Wales

Latest outage, problems and issue reports in Newcastle and nearby locations:

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @LisaGlass200 @Telstra ****. I’m so sorry.

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

  • JustinJMilligan Justin Milligan (@JustinJMilligan) reported from Newcastle, State of New South Wales

    Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

  • Mattachusetts69 Matt The Rat 🐭 (@Mattachusetts69) reported from Newcastle, State of New South Wales

    @Telstra your customer service is abysmal

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @IAmSimonDell @Telstra Appalling at almost every level of customer service.

  • xXxMiSsYxXx1 xXx_MiSsStOrY_xXx🃏 (@xXxMiSsYxXx1) reported from Newcastle, State of New South Wales

    @Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

  • hayleydrayton Hayley Drayton (@hayleydrayton) reported from Newcastle, State of New South Wales

    @Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

  • megitsh Megan Gitsham (@megitsh) reported from Newcastle, State of New South Wales

    @Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

  • steveway7 steve jones (@steveway7) reported from Newcastle, State of New South Wales

    Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

  • ascornwell1 Andrew Cornwell (@ascornwell1) reported from Newcastle, State of New South Wales

    Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • BlknWhtKat MMKreasionMM (@BlknWhtKat) reported

    @dsr150250 @Tim_jbo Don’t think we ever knew or cared where electricity came from &we never wasted it. We never had the multitude of electrical devices & technology to throw away or continually upgrade. Our phone lasted 40 years & still would be usable but Telstra removed the infrastructure

  • AlexKizhakethil Jacob KIZHAKETHIL ALEX (@AlexKizhakethil) reported

    ✓When asked about a resolution, they said that my issue could only be escalated and there was no resolution date provided. I’ve spent over 5 hours on call, can you please do something about this? (4/4) @Telstra

  • fernei01 fernei (@fernei01) reported

    @Telstra Hi Tori no reference number as the only way of contacting Telstra for service issues is via chat. We have been greatly inconvenienced with 2 adults working from home and two children home schooling. We are on a 50 Mbps plan and currently getting between 3 and 12 Mbps.

  • island_scenery 🌏🦌🐨🌴🌲 (@island_scenery) reported

    @Telstra The article says Android- what of others such as iPhone etc? Is Telstra considering providing a service that blocks any such attacks, for instance, by request of the customer?

  • showtoonz Showtoonz (@showtoonz) reported

    @Telstra so this morning my wife had an online interview done from home in the inner west of sydney. The service was so galactically slow she had to go to her mobile for the interview. Im wondering why am i paying 100$ a month to get a **** service on NBN. And you say....

  • ianalberto01 Ian Alberto (@ianalberto01) reported

    @Optus you are making @Telstra look compotent. Give me a damn call back.

  • GrahamSciberra1 Graham Sciberras (@GrahamSciberra1) reported

    @Telstra 3/3 - tried that, was told to call Control Group on 1800 096 566 - did that and was told I can't upgrade at all because of my plan I've been through 2 credit checks, verified ID twice, have repeatedly been called a 'new customer' despite having been with Telstra now for 1 year.

  • racaustralia Robert (@racaustralia) reported

    @Telstra tax write off, ads, don't pay service people

  • elizabeth_BBC greg (@elizabeth_BBC) reported

    @Telstra Hey Ryan, I spoke to Libby from the CEO complaint team on Thursday. She guaranteed my problem will be urgently resolved and promised she would be back in touch on Monday. Guess what??? She lied, did nothing and then told me today she has emailed someone 1/2

  • leigh_morpeth Dr Leigh Morpeth 💚🌏✊🧬🗣 (@leigh_morpeth) reported

    @synapse101 @Telstra @Telstra sucks - always have, always will - use to charge my Nanna deceased Nanna who made 5 phones calls a month a $40 access free - no heart, no service artiste & no future..