Telstra Outage in Newcastle, State of New South Wales

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

My Telstra nbn broadband network has been down all day from an alleged cyber attack

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

@Telstra Transfer of service from personal to work account

@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

@Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action

Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

@Telstra live chat used to be really good. Now it’s just as terrible as the the of their customer service experiences.

@DanVermingone @Barge1Burges @Telstra I'm in an urban area, full signal, just drops during a call, definitely something going on with telstra towers,

@Telstra Signed up with iiNet, not only is your service a disgrace but your customer service is as bad.

Telstra flogging their 5g network at the ground, they need to do something cause their 4g service is non existant @Telstra_news #NRLKnightsBroncos

@Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone

Howdy @Telstra . How does one go about disconnecting one's home phone? I have gone around and around on your God awful website and can't find out how. Or maybe that's you cunning ploy?

Hey @7plus fix your your app out It signed me out and won't let me sign me back in to watch shows, it keeps going back to that stupid code on my Telstra TV

@Telstra You should take mental illness seriously - you certainly don’t take customer service seriously 😒 my tweet was a PSA for anyone that might be suffering b’cos dealing with your company is only going to make it worse!!! #customerservicefail

@Telstra "You will have to take our word on the fact the connection date has been set at 23/11 and your service should improve after that." -Telstra The 25th today and it's still not activated

@Biggy1883 Yep, sometimes I even get to talk to the scammer on the other end. I tell them I’ll just go get my husband to speak to them as he works for the tax office/microsoft/Telstra. They hang up immediately and calls drop off for a few weeks til new scammers join the company.

@TheMisterEpic1 @Telstra yeah but here in brazil its kinda worse because of the pandemic, many services have lost speed because of the demand, it loses speed at rainy days, and even stops working quite often on those, providers are only obligated do give 80% of the service; extremley expensive as well

I've happily recommended @Telstra for years, but the ridiculous runaround I've been given with their @Xbox All-Access has been beyond ridiculous. Misinformation, employee stuff ups, hours on their support app, all for them to say they have no solutions. Incredibly frustrated.

@Telstra You don’t take customers service seriously at all! What a crock of ****! #badcustomerservice customer service at Telstra is an oxymoron. Don’t use @Telstra

@Telstra Utter incompetence @Telstra - taking my business elsewhere.. because “life is too short for Telstra’s tech support” idiots!

@georgesbasin @joshburnsmp @Smile__Petal 1. Does not mean they are related 2. They wont understand. Fake Telstra, NBN Amazon ring people everyday and others open their male. Would be an issue with any communication If they were mentally ill they were smart enough to pick up welfare plus a job.