Telstra Outage Report in Newcastle, State of New South Wales

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

My Telstra nbn broadband network has been down all day from an alleged cyber attack

@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra your customer service is abysmal

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

@Telstra Transfer of service from personal to work account

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

@iiNet We're not using mobile data. We're using fixed Fon wifi on one of our neighbours' Telstra services to replace the lost fixed NBN service

@Telstra your Silver Member support is pretty ordinary! I’ve been asking the same question for 6 hours and have had the runaround. Think it’s time for a change what do you think @Optus

@Telstra i cannot sign in have tried six times at different times today and yes I do know my user names and password and no it is not someone's else's fault

Ok so the website says "down" and working on tower... so basically I need to go and get a Telstra sim as last time it took three days :/

@Telstra @kiss No thanks. Crap band 40 years past their prime. Kind of like going to watch a bunch of dudes who peaked in high school.

@Monty_Quinn @Telstra @NBN_Australia Not being slow in the middle of the day while I'm trying to work at my day job would be great too. 👌

@Telstra That’s a really good costumer care of you @Telstra , while one of your clients stuck overseas due to travel ban in Australia, you disconnect the mobile number!! And your lovely customer support asking me to visit Telstra store and *** new sim to *** my old number back!!!

Day 12 without our @telstra NBN service. Making it pretty hard to run a medical service during a pandemic guys.

Surprised their staff have never told me this. Given all the complaints I’ve made over the past year of not being able to add my account to My Telstra app. Explains the “never seen before error message”, their staff was telling me when I was trying to close my account. @acccgovau

@belakor9150 @Aussie_BB @Telstra NBN? Gee not much goes wrong with that. I had similar issue. Turned out I had a faulty "prioritise" on one of my wifi clients. Once I reset it went away. A common thing if you are using Google Nest.