Telstra Outage in Newcastle, State of New South Wales

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

My Telstra nbn broadband network has been down all day from an alleged cyber attack

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

@Telstra Transfer of service from personal to work account

@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

@Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action

Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

@Telstra live chat used to be really good. Now it’s just as terrible as the the of their customer service experiences.

@DanVermingone @Barge1Burges @Telstra I'm in an urban area, full signal, just drops during a call, definitely something going on with telstra towers,

@Telstra Signed up with iiNet, not only is your service a disgrace but your customer service is as bad.

Telstra flogging their 5g network at the ground, they need to do something cause their 4g service is non existant @Telstra_news #NRLKnightsBroncos

@Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone

@MingYLong @Telstra Had a similar (bad) experience with Telstra. Switched to TPG - much better and cheaper.

@Under_Ach1ever I doubt mine was checked I just needed a mobile service with telstra and was accepted on that fact might be different in other countries

@mylesdavies @lorrainewhat They still haven't fixed @TurnbullMalcolm 's crippling of the #NBN. Some of us will continue to be stuck on Telstra's ancient cable praying that it doesn't rain & our internet doesn't go down.

@Telstra Perhaps you could relay that to your customer service agents

@NBN_Australia down in Newcastle for the 3rd night in a row. Disappointing from @Telstra, not what we’re paying for.

@Telstra how does one get support these days? You wont answer the phone, the Telstra App message function remains unanswered for 24 hours. Apart from heres a link, go help yourself, what other options do we have...

@GeckoFNT @Telstra Yeh I kept lagging like an hour ago this **** aids

@Telstra I had a very good experience today with one of your staff. I do not have their name or employee number to say thanks in public.. I've had some bad experiences the last 18 months, but when I have a good one I believe you need to say it. Thanks Telstra.

Even Jetstar and Tiger have better service than @Telstra. If your thinking of going with Telstra I strongly recommend not to. Too stressful, unprofessional and do not deliver on what they say. They dont adhere to t and cs in contract. SCAMMERS

HOLY **** @Telstra FIX YOUR **** OR IM SWITCHING TO A NEW PROVIDER. Not gonna do this all fncs cnt it’s ridiculous