Telstra

Telstra Outage Report in Newcastle, State of New South Wales

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Newcastle, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Newcastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Newcastle, State of New South Wales 09/16/2024 21:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (1%)

    Total Blackout (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Newcastle, State of New South Wales

Latest outage, problems and issue reports in Newcastle and nearby locations:

  • steveway7 steve jones (@steveway7) reported from Newcastle, State of New South Wales

    Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

  • JustinJMilligan Justin Milligan (@JustinJMilligan) reported from Newcastle, State of New South Wales

    Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @LisaGlass200 @Telstra ****. I’m so sorry.

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

  • megitsh Megan Gitsham (@megitsh) reported from Newcastle, State of New South Wales

    @Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

  • ascornwell1 Andrew Cornwell (@ascornwell1) reported from Newcastle, State of New South Wales

    Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

  • xXxMiSsYxXx1 xXx_MiSsStOrY_xXx🃏 (@xXxMiSsYxXx1) reported from Newcastle, State of New South Wales

    @Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @IAmSimonDell @Telstra Appalling at almost every level of customer service.

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

  • Mattachusetts69 Matt The Rat 🐭 (@Mattachusetts69) reported from Newcastle, State of New South Wales

    @Telstra your customer service is abysmal

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SJPtweets SJP (@SJPtweets) reported

    @jriewolod @Telstra @Telstra charged me for a month after I disconnected. I called them for a refund and they said they weren’t able to do refunds I would have to get the bank to refund it. My bank said wtf 😳 then got my refund. I complained to Telstra and got no reply. The ombudsman is next

  • AidenHowlett Aiden Howlett (@AidenHowlett) reported from Sydney, State of New South Wales

    @bonniecsalt @jriewolod @Telstra There's many RSPs out there that will allow BYO. You don't need a modem if on HFC, FTTN still needs you to buy one but there's loads used on FB, CeX, Gumtree and of course new. The actual Telstra hardware isn't too bad, but once you've 'paid it off' your bill doesn't go down.

  • Polished_Beauty Polished Beauty (@Polished_Beauty) reported

    @DuffmanGay @Telstra @jriewolod This situation doesn't actually mean Telstra did anything wrong. In the old days everyone had a rental phone and was charged for it. Some people (or their children) often then provided purchased cordless phones but never returned (or informed) Telstra to remove the rental phone.

  • DavidJM55 DaveMan (@DavidJM55) reported

    @jriewolod @Telstra This is the same Telstra that kept charging us for the ADSL2 service that didn’t exist after NBN was connected. When we told them, they shut down our business account, instead of the residential one.

  • jbthinking John Ball (@jbthinking) reported

    Hi @NBN_Australia I'm told by Telstra that my order was cancelled for our move on 1 September because I didn't want to pay for new hardware at the site where there are already NBN services. I'm checking if that's the process as I need Internet daily and the delay is bad for us.

  • Timmzy128 Ryan Stewart (@Timmzy128) reported

    I can't even stream #YouTube at 240p. #telstra pick up your game. We are paying $200 per month for this service.

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @ashavedwookiee Sorry to hear you lost an aspect of the service you relied on, unfortunately cannot keep offering the same as our agreement with Telstra has ended, but the plans flagged IDD have $50 included international credit. Please call us with other concerns about the switch -Meg

  • glennhaags Glennys Haagmans (@glennhaags) reported

    @jriewolod @Telstra I’d been paying for 2 years for a service I had discontinued. They said they’d only pay me half . I told them “ that’s my money , if you don’t return it to me I’ll report it as theft “ they returned the lot ‘

  • 1ShaneosG Tagart (@1ShaneosG) reported

    @jriewolod @Telstra Telstra are disgusting, there a multi billion dollar company and they still manage to rip off the poor old dear! Who was unawares, boo Telstra u suck!!

  • bonniecsalt bonnie c (@bonniecsalt) reported

    @jriewolod @Telstra Hope yr aged care provider offers single room with modern facilities, fully staffed, caring, honest and skilled people, good food and perhaps real personalised care. Alas me thinks age care providers and telstra have too much in common namely the financial rip off for “service”.