Telstra Outage in Newcastle, State of New South Wales

Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

I was using the Optus network as a Virgin customer until they folded, but I switched to Telstra despite Virgin customer being recommended to join Optus, meaning that non-Optus customers have also been caught up if they've used the network through another provider.

Why is it impossible for @Telstra to say their hours of operation on the IVR. Do you need me to come and work for you to teach you proper and appropriate customer service? Or do you enjoy being Australias worst telecommunications company?

@KenBerhan How awesome! I can now cancel my Telstra account and have movies streamed straight into my cortex.

@Donovan_Fergie @KazzieJean @Telstra A couple of years ago I was in an Apple shop sorting out a minor problem with my iPad. The service guy opened up a page on his screen that showed every password and account I’d ever had. He shut it down quick, but not quick enough for me to avoid seeing it. That scared me a lot.

@AlexDGlengarry @nineislands 1) Nevertheless, they ARE the third network. 2) They are no longer minor. 3) They now have access to Telstra's network in rural Aus, as per the article I linked. 4) The tweet that you replied to was asking about service providers, not networks. 5) Aldi uses Telstra's n'work.

@torak @tanyavolt Second that cheap, on the Telstra network we have not had issues with it and data rolls over as a bonus.

Great. I have issues with my @Telstra account which I susp. linked to my partner & I becoming each other's authorised person. Try to call them, the call centre is closed, so they force you to use the app so you get some agent who doesn't understand when you explain. 0/10 service.

@ohsixoneoh Looks to be on the Telstra network.

@ktdenise They have been since you signed up to them. Inferior service, poor reception. Now this. Telstra all the way.

@Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.