Telstra Outage in Newcastle, State of New South Wales

@Telstra live chat used to be really good. Now it’s just as terrible as the the of their customer service experiences.

@DanVermingone @Barge1Burges @Telstra I'm in an urban area, full signal, just drops during a call, definitely something going on with telstra towers,

@Telstra Signed up with iiNet, not only is your service a disgrace but your customer service is as bad.

Telstra flogging their 5g network at the ground, they need to do something cause their 4g service is non existant @Telstra_news #NRLKnightsBroncos

@Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone

Another 12hr outage from @telstra NBN. This is ridiculous. Maybe at some point I’ll have internet again.

@JaneCaro @Telstra The whole nbn is a joke, mate who works for them told me ours will never be any good because the copper goes thru a flooded pit at the end of our street.

@Telstra Online chat. I’m an existing business customer moving two accounts over from another provider.

@JimBrowning11 i have small tech support and education business and YouTube channel called simple device advice in Australia, if you learn about any telstra or nbn scams can you let me know so i can alert my clients and viewers 😊

@Telstra Hi Kath, it's a mobile phone using 4G. I am located at Glendale NSW and have relatively good (half to 3/4) signal where I am.

@Telstra wow you are a joke! Your systems do not allow your staff to resolve issues. Customers get angry. Staff deal with nothing but angry customers. (And become less helpful) - it’s a cycle of success. #goodbye #howsretentionofstaffgoing

@Telstra fix your problems costing small business so much money with eftpos and atm you call number one leading company @9NewsSyd @nbnnews @1029KOFM @newcastleherald

@Telstra your NBN service is as good as your customer service. Absolutely embarrassing

@Telstra how ******** can you win an award or more so issue an award when you can not even provide an internet service. And you customer service for the NBN is ******* outstanding...🙄

Disgruntled with @Telstra part 4969292. Seems they’ve forgot to add the bonus data to the new plan. How hard is this shit to get right?

@Telstra Any reports of phone line outage in Speers Point Boolaroo NSW????

This week @woolworths provided me a $35 refund as missing product replacement as per their Point of Sale (PoS) system from poor service, @merchtable immediately shipped me my correct record colour they got wrong but @telstra refused their wrong information, faulty sim and refund.

Thanks @Telstra! Ring up about an issue and it’s 100 times worse when you hang up the phone!

Thanks Vodaphone. I'm missing a little pin for my iPhone we use to change or remove a Sim card. So first stop phone repair kiosk they can't help. Next Optus nah but try Woolworth's. Next Telstra not at all helpful and no suggestion. Vodaphone interested to serve and handed me one

@Telstra I have been a loyal Telstra customer for 35 years paying my bills every month. Unless someone from your Bunbury depot arrives here in the next hour that will all change

@Telstra Well I am going to the Ombudsman because your Phillipines supervisor can’t solve the issue. They finally quoted me the number they have sent the SMS to but it’s not one of my mobile numbers. Honestly - hopeless customer service

@Telstra They didn’t say anything about a temporary solution. Just that we have to wait.

@messbian @Optus Omg, when I was with eden we set up an internet thing together( bad decision) but it was never actually connected properly. They didn’t disconnect it until JULY and they told me the outstanding amount was wavered. It had been disconnected and didn’t appear on my Telstra app

****. Telstra said the internet should be back by the 24th. THE ******* 24th. I have work to do and NEED the internet.

@iiNet They discussed with me. As I told them, your issue with @Telstra Is not mine. As stated you are bound by the act to provide a basic phone service n to have faults fixed within a reasonable time. 48 hrs is reasonable, 120 hours or 5 days is not reasonable... #iinetfaults

Telstra said my new phone would arrive overnight, it's now been 5 days 😭 it's not that long but they went out of their way to bang on about how fast and efficient it would be making promises they can't deliver on. I would have been fine with realism but I don't like let down