Telstra

Telstra Outage Report in Newcastle, State of New South Wales

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Newcastle, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Newcastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Newcastle, State of New South Wales 04/16/2025 22:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Newcastle, State of New South Wales

Latest outage, problems and issue reports in Newcastle and nearby locations:

  • druey Druey Jay (@druey) reported from Newcastle, State of New South Wales

    @Telstra live chat used to be really good. Now it’s just as terrible as the the of their customer service experiences.

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • midii Ken Moore (@midii) reported from Newcastle, State of New South Wales

    Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

  • firewiredigital Brogan - Firewire Digital (@firewiredigital) reported from Newcastle, State of New South Wales

    Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

  • njubi_eric Njubi Ng’ang’a 🇰🇪 (@njubi_eric) reported from Newcastle, State of New South Wales

    I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

  • tony4newcastle Tony Brown (@tony4newcastle) reported from Newcastle, State of New South Wales

    My Telstra nbn broadband network has been down all day from an alleged cyber attack

  • DrTehan Peta Tehan (@DrTehan) reported from Newcastle, State of New South Wales

    @mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

  • gregorymckenna Greg McKenna (@gregorymckenna) reported from Newcastle, State of New South Wales

    @Telstra Transfer of service from personal to work account

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

  • adlrope Adam Rope (reality is stranger than fiction) (@adlrope) reported from Newcastle, State of New South Wales

    @Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action

  • xXxMiSsYxXx1 xXx_MiSsStOrY_xXx🃏 (@xXxMiSsYxXx1) reported from Newcastle, State of New South Wales

    @Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

  • fat_lenny Lenny (@fat_lenny) reported from Newcastle, State of New South Wales

    @DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

  • eldieberto Sir Craig Diebert (@eldieberto) reported from Maitland, State of New South Wales

    @stymo78 @Telstra @brandonvidler help a bloke out #locallegend

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @DanVermingone @Barge1Burges @Telstra I'm in an urban area, full signal, just drops during a call, definitely something going on with telstra towers,

  • ascornwell1 Andrew Cornwell (@ascornwell1) reported from Newcastle, State of New South Wales

    Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Oli_Adams9 Oli Adams (@Oli_Adams9) reported

    @kyle_dippa @Telstra I mean I have a consistent internet connection and a modem that doesn't need to be reset every day. I feel like that's why it's not a good value plan. If you pay cheaper can expect bad quality internet. Nobody ever would have all 3 of those.

  • jakeeyy__ jacob streisand-brolin (@jakeeyy__) reported

    @Telstra Seeing Telstra sent modem to address I didn’t yet live at, I don’t think it should be me arranging that. Also I’m yet to get update on my connection date or why I’m already being billed. Still going round in circles with your Support Centre. Would LOVE if someone could call me.

  • Zenpaxut Nicole Baker (@Zenpaxut) reported

    @Telstra Hi Ivan, I appreciate the offer of help but it is too complicated to explain through text. As a customer I would like to speak to someone on the phone directly. Does Telstra provide direct person to person phone service for their customers?

  • JustinM79380965 JC M (@JustinM79380965) reported

    @Goldandsilica @NucleusCyber A friend who worked at IBM here, told me once it normally took their biggest customer (Telstra) 12-24 months to make a decision. Small is quicker results. As long as they keep pulling little fish, to stay feed, the whale will come.

  • HwarangAU Hwarang (@HwarangAU) reported

    @Telstra Hi, it's actually not resolved yet unfortunately. Now two weeks without the port completing. I have a case number from Telstra. Is there any way that you can help escalate this for me and the other people stuck with me? There are others I'm told.

  • djmelbau Dj (@djmelbau) reported

    @jakeeyy__ @Telstra I had this issue with dodo . I rang them - they said it would take 24 hrs ; it was connected in 30mins... I also had to pick it up at the local toll delivery centre which also wasn’t that clear . But thankfully it all worked out

  • kdgrl07 kdgrl (@kdgrl07) reported

    @Optus phone and internet down. I’ve had to borrow a Telstra phone to find out what’s going on. So what IS going on here???

  • hassanaftab90 Hassan Aftab (@hassanaftab90) reported

    @Telstra team is there a network disruption in Cronulla? Have interruptions in my network just where I live. Other suburbs are fine.

  • helen_hellz H (@helen_hellz) reported

    That Moment When Your Partner Has Been Cut Off 6 Times so far-by Telstra Operators Midway Thru Trying to Solve Connection Issues & THEY DONT CALL YOU BACK and You have a Different Person to Speak to each time you call @Telstra @teamTelstra Extremely Frustrating #CallBackTelstra

  • RogerJoseph8 Roger 'folk music is not what you think' Joseph 🙈 (@RogerJoseph8) reported

    @Telstra Recaptcha not working on phone. I'll try at home later. Although this didn't work this morning, I'll try again.