Telstra Outage in Maitland, State of New South Wales

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra Thanks Patrick. When trying to access Telstra Rewards with my Telstra ID walker.paul2 I get the following. . Message us to discuss your account We need to confirm some details. Please message us using My Telstra app to discuss your account. Support code: CNE1072

@kelly_rdc Telstra...Even after they got competition all those years ago, their service hasn't improved at all...

@Telstra Aug 2021 - TIO, since you renewed your contact in 2020 this is acceptance of your **** service, Telstra now say they will fix it ‘one day’ which is good enough for us. You are a pack of liars 2/2

@Telstra @kateju9 You could simply serve your customers as if your company depended on them. Your customer service is almost non-existent.

@pedrodias @Telstra Telstra have some pay phones (maybe now just phone booths since they are free!) with wifi as part of their broader Telstra Air service but I think you need to be a Telstra customer to use them.

@alattimore @Telstra In Brazil they wanted to make the pay phones Wi-Fi hotspots and convert them into VoIP phones. But I guess it never went ahead.

@Telstra It’s working but it’s really slow and laggy

@Telstra Hopeless dropouts again tonight. The usual pattern. Techs admit it’s partly DNS problems and partly crappy infrastructure. I guess 4G and 5G will eventually replace this useless bundle of wires as customers just give up.

@Telstra It’s mobile service.

@Telstra was outage an unexpected one ? Would have been know beforehand.