Telstra Outage Report in Maitland, State of New South Wales

@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

My Telstra nbn broadband network has been down all day from an alleged cyber attack

@Telstra your customer service is abysmal

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra Transfer of service from personal to work account

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

@imfallfromgrace @Telstra Why was the dog upset about the Christmas tree? Because he's never allowed to bring sticks into the house!

@Tatterededges Belong is pretty good, $25/m 20gig... Telstra network.

Part two to Telstra, why do Telstra look to customers for sympathy in times of outages, yet nothing is ever fixed in a hurry and they never discount accounts even when services are down for days, it’s all a one way street customers are just expected to cop the poor serviceandcost

@Telstra Thanks for the help. I have already canceled my order. Order number for reference LYO53464748. How will I be compensated for this delay? I would like to know that.

Visiting the folks & trying to work out why their internet is so bad... 30 to 60 seconds to load web pages, but speed test is 50Mb easy. Set google DNS on a computer and all of a sudden magic fix. Is Telstra DNS really this bad? Worst part, can't even change DNS at the router.

2/2 Suffice to say, 10 days later, 2 promised delivery dates not honoured, and multiple calls later, finally a helpful @Telstra person advised there was a supply problem. I get that, but would have been nice to have been told that up front rather than promises they couldn't meet.

@Telstra @imfallfromgrace Is the pretty girl to remind gamers of what they'll never get?

@wendy_harmer Did anyone say Telstra @MrKRudd had to set up the NBN to fill the void that was left by privatisation of a public network that was neglected by a private company in a failure to keep up with technology and demand thanks libs

@spikey_cat @Telstra @Telestra sounds like mafia but with bits and bytes and stupid people. At least the mafia hold up their end of the bargain. What happened to honest crooks that led us to a world with crooks like Telestra.

@Telstra They don't believe me they say service is fine