Telstra Outage in Loxford, Cessnock, State of New South Wales

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

@Telstra Damn dude!

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra As suspected there are no interruptions according to Telstra so why are we all experiencing issues in my street…..?

@Telstra It has been happening for 3 days now since we saw a Telstra van down the road 3 days ago. Ps neighbours in the same boat since

@Telstra We have heard nothing back from support since this last update. Called them today to be run around in circles again. We have raised a formal complaint and unfortunately will be following up with the ombudsman too

@KKeneally @AlboMP Same lying bullshit as ever, for the same reason your NBNCo failed; all the experienced senior techies work for Telstra, while your sorry lot got the apprentices and ring-ins, so the senior guys have to go around fixing their endless ****-ups. We're in the game, watch it happen.

@Telstra Sometimes I'm Mrs Doubtfire when I answer, tee hee. It's easy to wake up to them when their number on my phone ID screen is massive. I feel for the vulnerable who fall for these crap calls though. Cheers.

Desperately need better escalation for #DigitalBusiness @Telstra support to support a local small business. This run around is costing time and money. Ref: 174098064 This is bordering on false advertising and failure to provide a paid service. @acccgovau

@Telstra Well, all day of waiting and nothing. No real help. Really annoying.

Anyone in area 4567 expecting telstra wifi issues today

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

In 30 years of privatisation in Australia, there has not been a single case where the public would not have been at least as well off if the asset had remained in public ownership. Some like, CSL, Telstra and Commonwealth bank were spectacularly bad decisions.