Telstra Outage Report in Melbourne, State of Victoria
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The latest reports from users having issues in Melbourne come from postal codes 3000, 3121, 3053, 3142, 3040, 3004, 3134 and 3056.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Melbourne, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Melbourne, State of Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Guy Incognito
(@TeamBloomart) reported
from
Melbourne, State of Victoria
@JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.
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Mike Stevens
(@mikedoeslife) reported
from
Melbourne, State of Victoria
Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand
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Mick
(@mikjcal) reported
from
Melbourne, State of Victoria
@drewciferNZ @phazzles Issue is, it’s for the elderly, so Telstra might be a better option in this instance as the 4G backup won’t leave them with no phone if an issue arises with the internet.
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Timothy
(@timothy_89) reported
from
Melbourne, State of Victoria
@Telstra every few weeks you turn back on my voicemail. I don’t want one. I’ve never wanted one.
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Optus Yup - bought some extra data and continued to use the Optus 4g to power my household. I will be sending the bill the way of Telstra if they ever try to resolved the issue :(
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Kevin Rankin
(@kevdee4) reported
from
Melbourne, State of Victoria
.@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.
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Kevin Rankin
(@kevdee4) reported
from
Melbourne, State of Victoria
@Telstra worst decision ever was to sign up with Telstra. Not one single person who I’ve spoke to can identify the problem. 4 weeks without working adsl, you even sent the first months bill through the week I signed up, shocking service.
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Parker
(@_prkr) reported
from
Melbourne, State of Victoria
Turns on data roaming and it connects to optus... settings>data>network> @Telstra 🙏🏻
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra It has just updated and is down again for another 2 days :(
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Tom ruttkay
(@DermieTom) reported
from
Melbourne, State of Victoria
NBN connected my service yesterday. Today, I have two modems, a wiz bang little NBN box and I CANNOT ACCESS THE INTERNET...and both Telstra and NBN don’t want to know about it and point the finger at each other.I have joined the NBN ***** Community!
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Mick
(@mikjcal) reported
from
Melbourne, State of Victoria
@phazzles I’m going through the same with my parents. Telstra hands down as you get 4G back up so the phone will always work even if an outage happens 👌🏻 Telstra will also do phone only NBN Plans with pensioner discount.
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra @Telstra you have now slowed my 'backup' 4g to the point I cannot even load netbanking or the public transport site. And thrboutsgrbstillnhas 2 days (which will take it to 8-9 days down) unthrottle this backup immediately please .
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Jonathan
(@tweet__j_b_) reported
from
Melbourne, State of Victoria
@Telstra ... and then you’ll charge $100 a month for a pitiful data allowance, like you have elves with a good union digging in your data mine or some shit.
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Maisy Hutchings
(@maisysh) reported
from
Melbourne, State of Victoria
@Telstra Your message is considered commercial in nature as it contains a link to an advertisement (for a product/service I’m not a customer of). Asking me to provide my contact details again in order to unsubscribe is pretty dodgy and not the level of customer service I expect.
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Claireabelle
(@Claireabelle) reported
from
Melbourne, State of Victoria
This Telstra outage is extremely frustrating but also outlining just how much I rely on the interest 🙄 #Telstra #overitnow #internet
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Robyn D
(@KoparaFallsKid) reported
from
Melbourne, State of Victoria
@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra In my view, they should provide free additional phone data when broadband is down.
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TheWeed
(@GregRandall1) reported
from
Melbourne, State of Victoria
@JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra I assure you it is nothing to do with the on site equipment. There has been close to thirty outages in two months. I simply want to report this node/leg as still being down
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
Telstra outage continues with the status as still 'investigating' pretty sure we are on day 11 now.
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
Last night's (amazing) stream took 30+ gig of mobile Data - unfortunately I don't think I can keep that up. 11 days into this Telstra outage they gave me a return time of 7pm tomorrow... Let's cross or fingers/toes/other bits.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ddrathnayake
(@ddrathnayake3) reported
@Telstra who is the #Genius that came up with the idea that, when Service is down the ONLY way the customer can contact the support by a email? how does that even work!! #Belong @Telstra_news @TelstraBcast
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HellieB
(@helliebells) reported
@TraceySpicer @Telstra I found out my 80+ mother was paying $350/mth for mobile & home phone, on a 2 yr contract. Mobile was owned outright. She never signed a contract. It took months to fight, never had a refund & moved her elsewhere. She now pays $25/mth for same service.
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Liz
(@_Liz_S_) reported
@TraceySpicer @maddiepalmer @Telstra I reported landline/internet issue. Telstra couldn't get me via landline so sent an email. I didn't respond within the requested 3 days, the case was closed. Problem fixed apparently.
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Super pissed off Scientist
(@MarriedtoBringo) reported
@TraceySpicer @Telstra Am sure that's why but maybe if he can have "medical condition" added to his file and that he requires phone service...instead of cutting him off they could just contact NOK.. ? Good luck , hope you get some resolution xx
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Maddie Palmer
(@maddiepalmer) reported
@Mcali4 @Telstra I agree. In a pandemic, all care needs to be given to assure that elderly/vulnerable people can call for support and help. @Telstra made a good move last year in making public phones free - there’s an opportunity here to make sure homebound people have similar access.
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Richard Shaw
(@Richard30507524) reported
@Telstra Hi Vicky, sorry lost my twitter login/new phone The service here is still very bad. I have reset everything, made sure there are no devices hogging the bandwidth, and tested at different times. There appear to be massive slowdowns intermittently that can't be rectified on our end
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loud Australian 🧻🧽🧼🦠
(@Lala_Firehawk) reported
@TraceySpicer @Telstra Yeah, they probably sent him email to his Imaginary email account, telling him his service was suspended. My ISP just issues a late fee charge. But my service doesn't get interrupted.
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Gavin McDougall | 麥格文
(@getgavin) reported
@Telstra I did get to a store. Achieving my goal was more difficult than needed but it has been resolved. More importantly, I hope the CS LINE issue has been resolved. A default "heavy call load" message isn't a load issue - it's a lack of staffing issue! 2 hours wait is ridiculous.
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Tracey Coulton
(@TraceyCoulton) reported
@TraceySpicer @Telstra Currently in protracted conversations with @Telstra due to NBN to my house stopped over 5 weeks ago. They’ve sent me 4 modems that don’t work and they can’t fix nbn because it is already connected.
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Andy Le Roy
(@TheAndrewLeRoy) reported
@TraceySpicer @Telstra For Telstra, yes. They made my 83 year old dad sign up for internet saying his phone service would be cut off due to NBN rollout. They gave him ADSL because their fibre was available at his house, and by the time he died several years later, NBN was still not available either.