Telstra outages and service status in Melbourne, Victoria
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If you are having issues, please submit a report below.
The latest reports from users having issues in Melbourne come from postal codes 3000 , 3121 , 3068 , 3037 , 3142 , 3087 , 3148 and 3002 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours in Melbourne, Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (42%)
- Phone (35%)
- Wi-fi (9%)
- E-mail (8%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map Near Melbourne, Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
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Wi-fi | 1 day ago |
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Melbourne
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Internet | 2 days ago |
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Melbourne
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Internet | 4 days ago |
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Melbourne
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Phone | 7 days ago |
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Melbourne
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Phone | 7 days ago |
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Melbourne
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Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Melbourne, Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Declan Martin (@declanmartin75) reported from Melbourne, Victoria@Aerohaveno @Telstra Never ending these days
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Woody Alyx (@Woody_Alyx) reported from Melbourne, Victoria@bitter_britt_ Oh man ive had so many issues with optus, telstra all the way
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✨ Miss Natski ✨ (@Natski82) reported from Melbourne, Victoria@Jane_L_Kennedy @Telstra And of course he believed it, afterall, the people at telstra told him the NBN called. 6 hours they kept him on the phone and ended up costing my dad $19,000. Absolutely ridiculous and when he called telstra, they didn't give a ****. Switched to optus. Safer /3
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Dale Monteith (@dgmonty16) reported from Melbourne, Victoria@debbie_prest Try talking to any one in person at Telstra. All by messaging system and go round and round where you are referred to someone else and you have to repeat why you need help. Talk about backward step and shocking customer service
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Chelle 😘🤗 Tim's no 1 Fan (@SgtJackVX35482) reported from Melbourne, Victoria@Telstra I'm not a Telstra customer but ultimately Telstra owns the lines and every tech I've spoken to blames you that's it end o story
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Ananthasubramanian (@_chinmusic) reported from Melbourne, VictoriaFrustrated with @amaysimAU 's 4G connection. Have had bad experiences with @VodafoneAU & @Telstra in the past with network and exhorbitant pricing. Where do I go now ?
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Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, Victoria@Telstra I had a complaint raised, theny called and said there was nothing they could do over the phone and Mum needed to set up an online account!! They were then getting someone to call yesterday and surprise. Nobody called. I'll send a message but not holding my breath for a resolution
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Eileen Ormsby (@EileenOrmsby) reported from Melbourne, Victoria@Telstra Hey, #telstra why ask to DM if all you’re going to do is tell me to message the app? Why not say it here? The app is an abyss of endless requests to repeat the steps that didn’t work the first 50 times, before fading away without a resolution
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Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, Victoria@Telstra could you be anymore incompetent! My poor 84yr old mum new mobile in Nov. M1, T cancelled acc in error, needed a new number a week without it. M2-DD failed,acc blocked as they'd typed wrong bank deets. M3 same issue store can't fix need to raise complaint. Can't fix 😤😡
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✨ Miss Natski ✨ (@Natski82) reported from Melbourne, Victoria@Jane_L_Kennedy @Telstra I should also point out that the @CommBank weren't much help either, as they never called him to say some random person was trying to take $19,000 out of his account and never bothered to refund the money for their negligence
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brooksieg (@brooksieg) reported from Melbourne, Victoria@telstra showing home internet outage until Wednesday for Kew, VIC. And supposed 4G backup modem not worth two bob. Seriously, third world service, perhaps not even that good.
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Glenn Hampson (@GlennHampson) reported from Melbourne, Victoria@KenCrompton Vodafone are horrible and Telstra are way overpriced
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Chris Nelson (@qldtrials) reported from Melbourne, Victoria@Marni_Kelly @Telstra People make all the difference Marni. Some want to help, others don’t care
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Michael Carmody (@EmJaeCaer) reported from Melbourne, Victoria@_KelloKitty Go belong. Pay more. Telstra has best mobile network. It’s not even a contest. And I HATe telstra in other areas so much.
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Ayelbee (@ayelbee1) reported from Melbourne, VictoriaGood Grief Gladys has a new job with Optus. Think I should move to Telstra...if only they weren't so terrible
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Michelle Redfern (@RedfernMichelle) reported from Melbourne, Victoria@DianeJamesAM @Telstra I hear you Diane, I’m now with other providers after a lifetime of loyalty (both as an employee & customer) due to the appalling service which has resulted in no less that 3 escalations to the office of the CEO @andy_penn
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Dale Monteith (@dgmonty16) reported from Melbourne, Victoria@Telstra Thanks Reggie it happened late October and I spent quite a while trying to seek assistance by messaging system. I kept getting referred to someone else and the new messaging would start by asking what the problem was after speaking to someone r previously. I ended up resolving.
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Dale Monteith (@dgmonty16) reported from Melbourne, Victoria@Telstra Thanks Reggie its been a couple of times and it’s difficult to convey gravity of problem by messaging. More recently it related to a scam and I had to ask that I not be handed to someone else as it was in their area…meant having to retype the message. Speaking to someone better
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Peter Martin (@petermartinsept) reported from Melbourne, Victoria@grant_phelps @Telstra Go to @Aussie_BB as best thing I ever did was to get away from Telstra as such shocking customer service
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Glenn Hampson (@GlennHampson) reported from Melbourne, Victoria@lhjh70 I’ve been called by Vodafone, Telstra and IiNet as well as ANZ and NAB of which i am a customer of none it takes 5 secs for them to kick in and a common accent in all of the calls
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Marquis d'Killara (@pfbt) reported@Telstra @TelcoOmbudsman So someone called back 2 hours LATE. When I got the message I was told “our call centre is currently closed … blah … blah … messaging…. Telstra app”. So now the customer is supposed to spend hours dealing with incompetent people via texting.
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Renee Dee (@ReneeDe43613185) reported@Telstra Really?? U actually want to know and help? Your $15 late fee is disgusting! ESP when it’s not even a set time every math& it’s almost 10% of the bill! Sets ppl up to fail. Banks didn’t get away with it. Y should u?!?
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Jonathon Kelly (@JonathonKelly15) reported@Telstra Is diabolical in its customer service. Diabolical. Their actual phone service range has gone downhill also. Optus is now ahead.
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JaymanAU (@au_jayman) reported@Telstra can someone send me the number for Telstra nbn support please, my in laws are having issues with download and upload speed of 0.2Mbps and they need to call and talk to support to have it looked at.
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Marquis d'Killara (@pfbt) reported@Telstra @TelcoOmbudsman @TelcoOmbudsman, Telstra should be fined billions for the way they treat their customers. Shareholder return (paltry as it is) and executive bonuses are, one imagines, the only thing that matters to them. Is Telstra motto ‘just serve the customers ****’?
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Mark Phillips (@iMarkPhillips) reported2. Tech has routed all my calls to France now and so Telstra can call me. (Seems email and chat aren't used by Telstra support). Have also had confirmation of several broken systems inside Telstra who failed to port my phone properly 6 years ago.
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Jake (@JakennaR6) reportedI've moved house 6 times in the past 5 years. Every time I've moved Telstra tries is choke our internet and not give us speeds we are paying for hoping we don't do anything about it. **** you scummy *****.
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Mark Phillips (@iMarkPhillips) reportedSmall progress today in the @telstra debacle. As Customer Support has failed for weeks I reached out to an ex-Telstra employee who called a Telstra GM who put a good tech onto the issue.
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ash (@ashleighkatexx) reportedTelstra have no shame. They’ve been awful to my mum saying she never sent her phone back and she did. 3 years on and they were going to send her details to a debt collector. Someone finally said they had wiped it anywho then they backtracked. **** Telstra
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Mark Phillips (@iMarkPhillips) reported3. No known solution inside Telstra so off to Level 3 Support we go. I explained to my cofounder how @telstra has a simple Data Entry problem. Someone forgot to add a Manual Entry screen to their prepaid system and also forgot to write a Manual Delete function in old systems.