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Telstra Outage Report in Melbourne, Victoria

Why is my Telstra service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Melbourne come from postal codes 3000 , 3121 , 3068 , 3142 , 3182 , 3087 , 3148 and 3002 .

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Melbourne, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

CityProblem TypeReport Time
Melbourne Internet 2 days ago
Melbourne Phone 5 days ago
Melbourne Phone 5 days ago
Melbourne Internet 5 days ago
Melbourne E-mail 6 days ago
Melbourne Phone 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

  • PamelaD888
    Pamela (@PamelaD888) reported from Melbourne, Victoria

    @Optus get your act together and please fix your internet outage! I can’t keep having not service for period of time!!! It has been weeks since internet keep cutting out daily and constantly within 10 minutes! People cannot work or study like this!! Maybe time to look at @Telstra

  • ClareAliceMurph
    Clare Murphy (@ClareAliceMurph) reported from Melbourne, Victoria

    @erinwatsonlynn @MrTimCallanan @Telstra Right?! Funnily enough, that info didn’t help explain why they disconnected the service or couldn’t reconnect it.

  • guidomelo1
    ***** Melo (@guidomelo1) reported from Melbourne, Victoria

    @Telstra I have a landline in Melbourne 3000 that does not work at all. I have the same number since 2005. It stop working for 1 month now. We are a small business and our clients can’t contact us. Business is hard and we are abandoned out here @cityofmelbourne please help?

  • GlennHampson
    Glenn Hampson (@GlennHampson) reported from Melbourne, Victoria

    @lhjh70 I’ve been called by Vodafone, Telstra and IiNet as well as ANZ and NAB of which i am a customer of none it takes 5 secs for them to kick in and a common accent in all of the calls

  • BillyFosterPics
    BILLY FOSTER PHOTOGRAPHY (@BillyFosterPics) reported from Melbourne, Victoria

    @Teltsra @Telstra I’ve been put on hold seven separate times by seven different departments. Each time I’ve had to start from scratch and explain what’s happening over and over again. The customer service, and the language problems is absolutely abysmal.

  • melsybegg
    Melissa Begg (@melsybegg) reported from Melbourne, Victoria

    @ShudderANZ are there any plans for your service to be available on Telstra TV? I'm subscribed already but that would have me watching Shudder so much more often!

  • qldtrials
    Chris Nelson (@qldtrials) reported from Melbourne, Victoria

    @Marni_Kelly @Telstra People make all the difference Marni. Some want to help, others don’t care

  • BillyFosterPics
    BILLY FOSTER PHOTOGRAPHY (@BillyFosterPics) reported from Melbourne, Victoria

    @Teltsra @Telstra Wait your turn? A simple connection to broadband has taken 6 weeks, hours on the phone & the same conversation every single time. Your response is typical of the @Telstra Customer Service. Check the records and your total lack of professionalism in this response.

  • timothy_89
    Timothy 💉💉💉 (@timothy_89) reported from Melbourne, Victoria

    Only getting 3G in collingwood @Telstra 5G outage?

  • SgtJackVX35482
    Chelle 😘🤗 Tim's no 1 Fan (@SgtJackVX35482) reported from Melbourne, Victoria

    @Telstra I'm not a Telstra customer but ultimately Telstra owns the lines and every tech I've spoken to blames you that's it end o story

  • taniadalts
    Tania (@taniadalts) reported from Melbourne, Victoria

    @Telstra how does a pensioner go about applying for a concession on their plan? Can’t believe that my Dad has been a customer with you for years and didn’t know he was eligible for a concession. Shame on you

  • ayelbee1
    Ayelbee (@ayelbee1) reported from Melbourne, Victoria

    Good Grief Gladys has a new job with Optus. Think I should move to Telstra...if only they weren't so terrible

  • RedfernMichelle
    Michelle Redfern (@RedfernMichelle) reported from Melbourne, Victoria

    @DianeJamesAM @Telstra I hear you Diane, I’m now with other providers after a lifetime of loyalty (both as an employee & customer) due to the appalling service which has resulted in no less that 3 escalations to the office of the CEO @andy_penn

  • GlennHampson
    Glenn Hampson (@GlennHampson) reported from Melbourne, Victoria

    @KenCrompton Vodafone are horrible and Telstra are way overpriced

  • Stanleysmum1
    Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, Victoria

    @Telstra I had a complaint raised, theny called and said there was nothing they could do over the phone and Mum needed to set up an online account!! They were then getting someone to call yesterday and surprise. Nobody called. I'll send a message but not holding my breath for a resolution

  • ppossej
    Michael Jessopp (@ppossej) reported from Melbourne, Victoria

    Huh. 13 years on Twitter. I only joined up to test a Telstra Mobile service that joined your social networks together ... and you could tweet by sending SMS to a Telstra Mobile short code. Crazy days.

  • czaxx
    Ben (@czaxx) reported from Melbourne, Victoria

    Received a phishing call allegedly from @Telstra - a little more clever than usual - they offered a 40% discount on my bill for 12mths & when I said "sure,apply the discount" they said they just needed some"verification": name&DoB. Never give these details to unverified callers.

  • ClareAliceMurph
    Clare Murphy (@ClareAliceMurph) reported from Melbourne, Victoria

    Anyone else hit by a @Telstra outage? My home internet’s been down since yesterday afternoon and there’s been no notification or estimate of when it will be restored. It’s also not showing up in the Telstra outage checker.

  • JohnnyLydon
    Johnny (@JohnnyLydon) reported from Melbourne, Victoria

    @JoshFrydenberg A 2 year wait & 2 years on we get worse internet in Balwyn Nth (Kooyong) under your nbn than previous adsl with regular messages like this “Hi, We have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service”

  • Stanleysmum1
    Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, Victoria

    @Telstra could you be anymore incompetent! My poor 84yr old mum new mobile in Nov. M1, T cancelled acc in error, needed a new number a week without it. M2-DD failed,acc blocked as they'd typed wrong bank deets. M3 same issue store can't fix need to raise complaint. Can't fix 😤😡

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • ForU2CSandy
    Sandy Clare (@ForU2CSandy) reported

    @Telstra Having issues with our phone line and the NBN internet service. Tried calling this morning but still waiting after an hour we gave up.

  • ToshiChatzalot
    Toshi (@ToshiChatzalot) reported

    When your internet drops 7 times a day. Can't even work from home in a pandemic because the connect is not stable, can't stream or watch movies nor even play games. Logged a job 21 days ago with no updates, 3 techs where meant to come out but they never came... Gg @Telstra

  • CiceroConsulta1
    CiceroConsultancy (@CiceroConsulta1) reported

    @Telstra mobile broadband sucks *****. My I/net speed is slower than dialup 20 years ago.

  • GeorgeWolfgram2
    George Wolfgramm (@GeorgeWolfgram2) reported from Sydney, New South Wales

    Went to @Telstra Bondi Junction for help about updating a New system in my phone. First she asked whether I was with them. Yes, then another guy says that the Wi-Fi is down! What kind of service is that? These people are a putting down your name! #auspol

  • Sandeep31058330
    Sandeep Singh (@Sandeep31058330) reported

    @Telstra Your support chat support is constantly failing and changing the story every hour.

  • chrismurphys
    chris murphy (@chrismurphys) reported

    @Telstra @Luluflower2020 Read my complaint @Telstra Another day without a response. Lying to me all the time that someone would be in touch. No one has called again again again again again again…

  • chrismurphys
    chris murphy (@chrismurphys) reported

    Now I have Angela telling me she has emailed the case manager. Bring list of people who have promised to drink to that to 6 @Telstra No contact nothing achieved by anyone. Fake help

  • RSRMars
    RSR (@RSRMars) reported

    Can you believe after all this time I still have Internet issues! Called them again yesterday and apparently the last two phone queries that cost hours never was logged. What the frack #Telstra lift your game man my patience is wearing super thin!!! Grrrrr. Paying for nought 😡

  • colleenmenzies
    SLAVES TO SCHADENFREUDE CRIMINAL FASCIST ZIONISTS (@colleenmenzies) reported

    Phone coverage is absolutely pathetic - Third World Standard - At premium cost to customer! #Telstra

  • tianhao_au
    Tianhao🏠😷 (@tianhao_au) reported

    @Telstra hi, having some issues to register a telstra ID.