Telstra Outage Report in Melbourne, Victoria

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Melbourne, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Internet	1 day ago
Melbourne	Phone	4 days ago
Melbourne	Phone	4 days ago
Melbourne	Internet	5 days ago
Melbourne	E-mail	5 days ago
Melbourne	Phone	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

• 
  Danielle Storey (@DanielleJStorey) reported 11 minutes ago from Melbourne, Victoria

  @RowvilleCK It amazes me that a company that sells and maintains telephones CANNOT call me to fix my problem nor take my call. @Telstra small business team.

• 
  Alex (@Alex_I_88) reported 17 minutes ago from Melbourne, Victoria

  @Telstra hey guys! Slight issue with my iPhone preorder! Can you help me out? Call centre is closed!

• 
  MR PRO PLAYER (@Mrproplayer2313) reported 17 minutes ago from Melbourne, Victoria

  @Telstra Not very impressed with the service Oliver Maller 0418567765 Hi so I have pre ordered an Xbox series x and I have the order number IOG51499623 And I can’t track it and I am wondering if it has gone through so yea bye

• 
  Aussiebluemoon/StreamerDad (@aussiebluemoon) reported 21 minutes ago from Melbourne, Victoria

  .@Telstra @XboxANZ Big day tomorrow, don't let me down

• 
  Phillip Wilkie (@WilkieIT) reported 26 minutes ago from Melbourne, Victoria

  @Telstra train your damn staff properly. online staff have no idea of what’s going on... Got told yesterday can’t upgrade phone till today. Today get told can’t upgrade till tomorrow...

• 
  Mikey Cole (@themikeycole) reported 28 minutes ago from Melbourne, Victoria

  My dads home phone number was hacked by scammers! He has received 100s of calls from people, many abusive! They have requested to change the number but @Telstra still haven’t changed it & the calls are still coming every minute!! It’s a horrible experience & no one seems to care

• 
  Louie M photo (@LouieMosscrop) reported 29 minutes ago from Melbourne, Victoria

  Hey @Telstra want to turn my internet back on? Been over 7 hours now. Also who can I call to speak to someone about cancelling all my services with your company cos this is a load of ****.

• 
  Andrew Trevillian (@Tres_Villain) reported 33 minutes ago from Melbourne, Victoria

  Monday plans derailed by dead wifi and 3 hours (and counting) on chat with @Telstra’s woeful tech support...

• 
  josh (@josherbs) reported 36 minutes ago from Melbourne, Victoria

  Telstra truely has the worst customer service 💩

• 
  💧⚡️€lectric Døñ⚡️🐨 (@1electricdon) reported 37 minutes ago from Melbourne, Victoria

  @Telstra what’s going on with the net this morning down detector is showing outage but you are not and we still don’t have WAN connection

• 
  Warwick J🍩nes (@warwickajones) reported 39 minutes ago from Melbourne, Victoria

  @WakeinFright @Telstra Unfortunately there’s no way. But if you use the My Telstra app and use the word “complaint” a lot, they’ll get someone to call you. Either that or move house. That got me my own private phone agent.

• 
  Mikey Cole (@themikeycole) reported 41 minutes ago from Melbourne, Victoria

  My dads home phone number was hacked by scammers! He has received 100s of calls from people, many abusive! He has requested to change the number but @Telstra still haven’t changed it & the calls are still coming every minute! It’s horrible but no one seems to be doing anything 🤯

• 
  Mikey Cole (@themikeycole) reported 43 minutes ago from Melbourne, Victoria

  @Shaebee22 @Telstra I hope they do too.. It’s been horrible so far.. These scammers are the lowest of the low

• 
  CrinInPrisonVic 🥂💕🚜🏇💎 (@CorinnaSladey) reported 45 minutes ago from Melbourne, Victoria

  @FionaLakeAus @Telstra They are terrible to deal with

• 
  Brett Schewitz (@SchweppsRocka) reported 46 minutes ago from Melbourne, Victoria

  @Telstra you don’t respond to Facebook messages or messages within your app. And you keep hanging up when we call. How are we meant to set up a new phone when you refuse to send an eSim? Please help urgently!

• 
  Alex (@Alex_I_88) reported 49 minutes ago from Melbourne, Victoria

  @Telstra Address on my preorder is my old address, how can I fix it?

• 
  Chris Meister 🏏⚾️🏈🏒 (@sportmeister_) reported 56 minutes ago from Melbourne, Victoria

  @emdeem I’ve restarted it 4 times and according to Telstra there is a Foxtel outage in the area. Frustrating but confirms for me its time to cut the cord

• 
  Mikey Cole (@themikeycole) reported 59 minutes ago from Melbourne, Victoria

  @KadyLio They took over my dads landline a week ago & because Telstra were so slow at getting the number changed he received hundreds of calls a day abusing him trying to scam people..

• 
  Sulpu (@Rohitsehajpal) reported 1 hour ago from Melbourne, Victoria

  @VicGovDHHS @Telstra : Did you stop using your 5G network?

• 
  Daniel Michael (@dand25) reported 1 hour ago from Melbourne, Victoria

  @brendonriley I’ve tried to email you but unfortunately you have a restricted email address that can only be accessed in the Telstra network, It’s amusing I can email @Andy_penn the CEO but not you, You are the CEO of Telstra Wholesale hurry up and port my numbers TIO Tomorrow.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Crypto ฿itlord (@crypto_bitlord7) reported 5 minutes ago

  Called Telstra last week to get a new high speed internet connection. They took my credit card details and never charged me. Called again today and learnt a rogue employee has been scamming people like this. Thanks @Telstra 👍

• 
  Susan (@bourkese) reported 6 minutes ago

  @Telstra I still cannot view netball games on my iPad as a Telstra customer.

• 
  ⚢ ⚉ gee ⚇ ↟ (@slugslxt) reported 13 minutes ago

  @Stockland no service with Telstra or wifi at Green Hills, disappointing considering mandatory check ins will be happening soon!

• 
  John Lindsay (@bigjsl) reported 15 minutes ago

  @natecochrane @Telstra On a short loop that ensures they will never pay a cent in royalties.

• 
  j e s s ¹ᴰ💙🕊 (@jessicacarriage) reported 15 minutes ago

  @Telstra I’ve been on sos only for 2 weeks for no reason. I’ve been in places where it should’ve been full bars of service and still nothing. I have no idea why this has happened, it happened out of nowhere. I’ve tried turning off my phone & taking out the SIM card and still nothing

• 
  𝓅otions (@PotionsXBT) reported 15 minutes ago

  @CryptoSurrendr @crypto_bitlord7 @Telstra "Kaitlyn? Never heard of him"

• 
  Arturo (@Arturo08721817) reported 16 minutes ago

  @DodoAustralia can you stop shutting our ******* internet down at night when your service is closed. i've ******* had it. your excuse is always about the ******* antenna. just fix your ******* service or make a 24/7 one or i will ******* move to telstra

• 
  𝙽𝚊𝚝𝚎 𝙲𝚘𝚌𝚑𝚛𝚊𝚗𝚎 (@natecochrane) reported 18 minutes ago

  Hey, @Telstra, I know you don't want me to go but putting me on hold for 24 min (and counting) so I can disconnect a service the #NBN made redundant is a bit clingy and dependent, don't you feel? #telecommunications #CustomerExperience

• 
  Yam, defo Yam. (@rrogerramjet) reported 19 minutes ago

  @telstra nbn support widget asked me to powercycle my modem... 30 seconds after I JUST TOLD HIM ID JUST DONE THAT. These people are fkn hopeless.

• 
  Jaime Obando (@JaimeOb22541729) reported 21 minutes ago

  @Telstra Hi Telstra spoke to a number of people since Friday. You guys have suspended my service. Yet on my app it states I’m $83.00 in credit. Trying to talk the agent is very hard. I’m absolutely pissed and I will be taking it further to the Telecommunications ombudsman.