Telstra outages and service status in Melbourne, Victoria
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 2 outage signals in the last 24 hours around Melbourne, including 2 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 9, 4:36 PM GMT+10.
- Phone (54%)
- Internet (25%)
- Total Blackout (8%)
- Wi-fi (7%)
- E-mail (5%)
- TV (1%)
The latest reports from users having issues in Melbourne come from postal codes 3000 , 3121 , 3175 , 3058 , 3056 , 3145 , 3107 and 3122 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Melbourne, Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 9: Problems at Telstra
Telstra is having issues since 05:00 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Melbourne, Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 6 hours ago |
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Melbourne
|
Phone | 7 hours ago |
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Melbourne
|
Phone | 1 day ago |
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Melbourne
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Phone | 1 day ago |
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Melbourne
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Phone | 1 day ago |
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Melbourne
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Phone | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Melbourne, Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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BILLY FOSTER PHOTOGRAPHY (@BillyFosterPics) reported from Melbourne, VictoriaAfter 6 weeks of hell dealing with @telstra to swap from #foxtel to #telstra for our internet we were “absolutely promise” the service would commence last night. Rebooted modems this morning, guess what, still no Telstra 😡 - Your OS Callcentres are a joke. #australia
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Maggie Payne (@maggiepayne_) reported from Melbourne, Victoria@MaccaHeraldSun And Telstra throwing the junior clubs $100k! Not bad.
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Shane Bryan (@ShaneBryan_IT) reported from Melbourne, Victoria@ScottRhodie @Telstra Even their “Telstra Connect” Enterprise customer portal is sheer trash. Errors, missing services, exports rarely work. So over their ****.
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Felicity Waters (@marbledspout) reported from Melbourne, VictoriaShall I discuss invoices sent by Telstra without identifying which service I was paying for ? Or the self populating services I was paying Optus?
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Tim McMahon (@_TimMcMahon) reported from Melbourne, Victoria4G backup is a joke. 0.16 Mbps down and 0.55 Mbps up. HFC is a joke. Don't tell me infrastructure is failing during summer because it's 27C and 20-30 year old equipment is dying. 💀 Paying a premium for this. 😬 @Telstra
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Nikki Clare (@Niksterisms) reported from Melbourne, VictoriaOh @Telstra I’m also $300+ in credit, but apparently your new system doesn’t talk to your old system, so will I ever be refunded that amount? The reason that I was ahead on my plan was because I set up my own payments to avoid being giving a bad credit rating you once threatened
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Tizm™ (@TizmWorld) reported from Melbourne, Victoria@Telstra I walk into a store to buy a phone today and I was told you won't accept my money until at least the first to second week of April. As a customer for over 10 years, this is the worst service ever.
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Tim McMahon (@_TimMcMahon) reported from Melbourne, Victoria6.32 Mbps down and 15.3 Mbps up when I use a SIM card for a different telco in my Smart Modem. Telstra 4G backup SIM card is too slow. 0.16 Mbps. Dialup speeds. 😱
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Nikki Clare (@Niksterisms) reported from Melbourne, Victoria@maesy5 @Telstra Yep! 100% I don’t even bother anymore. It’s frustrating and such a waste of time. Apparently it dropping out consistently is no issue. I think we’ve all been taken for a ride on this.
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BILLY FOSTER PHOTOGRAPHY (@BillyFosterPics) reported from Melbourne, Victoria@Teltsra @Telstra I’ve been put on hold seven separate times by seven different departments. Each time I’ve had to start from scratch and explain what’s happening over and over again. The customer service, and the language problems is absolutely abysmal.
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Tim McMahon (@_TimMcMahon) reported from Melbourne, Victoria@NBN_Australia @Telstra Ended up being a <12 hour outage instead of 4 days. 🥳
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Paul (@MervtheMonster) reported from Melbourne, Victoria@PhilipBouchier @Terrytoo69 Telstra has always been crap . NBN is crap ! So many better high speed networks should have been optic fibre start to finish ! Bring back PMG things worked back then!
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e (@stirlospace) reported from Melbourne, Victoria@cameronwilson Also v handy for checking “does X network actually provide service where I’m at /. Work or live?” Without having to sign a contract or >1 month typically. Where I’m at in aus Telstra and Vodafone seem to be the best combo, Optus just does NOT work. At all, YMMV etc
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Vision 🍌 (@TheVision_13) reported from Melbourne, VictoriaThe Telstra logo on the 50 looks so bad, really doesn’t need the blue background
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Lous (@lousanti) reported from Melbourne, Victoria@Telstra really. Pay a bill 2 days late and get slugged with a late fee that is 20% of the bill. That is really poor, greedy and nasty. So much for customer loyalty!
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XXLR (@Xiaoxialiu8) reported from Melbourne, Victoria@Telstra I was get a good solution from your service team 👍well done ✅
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Thanks for coming (@VeteranDave) reported from Melbourne, VictoriaAsking for @telstra help from my Twitter friends. I wasted 3 hours with their help service on Friday. Cannot view Kayo footy because download speed is too slow. Recent occurrences. My question. HTF do you get someone to come to your house and fix it? Is that still possible? 😡
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Marc Christie (@Marc1983x) reported from Melbourne, VictoriaHey @Telstra is there an issue with crossed lines or something on the 4g network?
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Tim (@TimothyJ_23) reported from Melbourne, Victoria@Telstra I understand all that. I'd just think if the issue happens on telstra devices and not those on other networks maybe it's something to discuss with the venue. I know telcos work with venues on capacity boosting infrastructure hence my suggestion ☺
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Tanya (@tigertufftanya) reported from Melbourne, Victoria@andrewtiger9 @Telstra It is horrid. We had no Foxtel for over 24 hours because there was a fault with the Telstra cable it runs off.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Fremen Jack (@FremenJack) reported@_Gaffa_ @techAU I feel a bit sorry for Telstra around this one. I don't think most people appreciate how complex telco systems are. Yes, they should be accountable when things fail. But failures WILL happen, occasionally.
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John Lewis. (@johnrlewis1959) reported@heidimur Amazing how she expects compensation from Telstra but has very strict limits (that deny nearly everyone) compensation for tyre damage Jacinta's failure to maintain the roads has caused.
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Pete Repeat (@PeteRepeatAber) reported@EKnightOfficial @AlboMP do you job as PM for a change rather than embarrassing all of us with your puerile behaviour with "Bush Barbie". This Telstra outage (or outages) is/are 100% NOT ACCEPTABLE so YOU need to take change to find the root cause, provide that information ...
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AGC (@AlanGCarter) reported@JacintaAllanMP Dear Jacinta In & of itself, your statement on the Telstra matter makes sense. The problem for you is that you have ****** up so many things, put the state into an absolute mess & become embroiled in so much corruption that you have ZERO integrity to make comment on anything.
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UnNamedBlade (@un_blade) reported@ruicharadrius Telstra had an outage
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Lord of the Dance (@trashyhonky) reportedThe US loses in the soccer then Australia is hit with a Telstra outage. Coincidence or all part of China's grand plan to install Pauline as our next Governor General? Find out in my new weekly podcast of Sean Says Stupid **** to Stupid People
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Lucas | 🇦🇺 (@TheBlackWallaby) reported@JacintaAllanMP The Victorian Government should establish an immediate compensation scheme for V/Line passengers materially affected by the Telstra outage and resulting rail disruption. The scheme should be simple, fast, and based on statutory declaration rather than an adversarial claims process. Passengers should not be required to prove every element of distress with receipts, particularly where people were stranded overnight, unable to access accommodation, unable to get home, or forced to sleep in unsafe or uncomfortable conditions. Under the scheme, affected customers would submit a statutory declaration setting out: their intended V/Line journey; where they were stranded; how long they were delayed; whether they were unable to return home that night; whether they incurred accommodation, food, taxi, rideshare, parking, medical, childcare, missed work, or other reasonable costs; whether they had no safe place to sleep; and any other hardship caused by the disruption. The Government would then assess and pay claims directly to customers, with Telstra subsequently invoiced for the cost of the scheme. Suggested payment structure: All materially affected V/Line passengers should receive an automatic base disruption payment. Passengers stranded for several hours but able to get home the same day should receive a lower fixed amount. Passengers stranded overnight should receive a higher fixed hardship payment. Passengers who had to sleep in a station, on a bench, outdoors, in a vehicle, or in another unsuitable place should receive an additional hardship payment. Reasonable out-of-pocket expenses should be reimbursed on top of the fixed hardship amounts, including hotel costs, meals, taxis, rideshare, parking, childcare, and other necessary costs caused by the disruption. A practical model would be: $100 base payment for any materially affected passenger; $250 additional payment for passengers delayed more than four hours or unable to complete their journey in a reasonable time; $500 additional payment for passengers stranded overnight; $750 additional payment for passengers who had no safe accommodation and had to sleep in a station, public place, car, or other unsuitable location; full reimbursement of reasonable out-of-pocket expenses. This means a passenger who was stranded overnight and slept on a bench in the cold could receive $1,350 plus expenses. That is not excessive. It reflects the seriousness of the failure, the exposure to cold, the lack of food or safe shelter, and the distress of being left without a practical way to get home. The statutory declaration model avoids making vulnerable passengers fight through bureaucracy. False claims would remain punishable under law, but genuine passengers would not be forced to navigate a hostile compensation process. The Government should pay first, recover later. Customers were failed by critical infrastructure. They should not have to wait while Telstra, V/Line, the Government, and regulators argue over liability.
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MassiveMinority (@GiantMinority) reported@QBCCIntegrity @Telstra They haven't given all of the details, but you can get a tier-1 time signal from GNSS, but also your own hosted atomic time source. From what I can understand, the failure was on their NTP distribution layer (stratum 1). So that opens up a range of failure options.
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Derrick W 💔3/15 (@Vox_Dog) reported@Kate3015 Aussies are being fleeced, these comms companies compared to everywhere else in the world take Aussies to the cleaners. For the entire network to fail would suggest a complete & utter rebuild of Telstra is required urgently, from the very top down. #Telstra #Auspol #Optus
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Ancient Tiger (@TigerAncient) reported@7_columns @Andrew_McCallum If you listened to her, the government mandated after the Optus issue, that with emergencies, the people using the network that is down, should be switched to a working network. She said she wanted to test that her phone went to Optus if Telstra didn’t work. It didn’t, and that is important.