Telstra Outage Report in Melbourne, Victoria

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Melbourne, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Phone	3 days ago
Melbourne	Phone	3 days ago
Melbourne	Internet	3 days ago
Melbourne	E-mail	4 days ago
Melbourne	Phone	4 days ago
Melbourne	E-mail	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

• 
  Nudge (@comEtweet) reported 48 seconds ago from Melbourne, Victoria

  What ******** @telstra ? My alleged 4g backup won’t connect either, my phone connection is slow and the cable broadband you ******* 90 bucks a month for won’t connect. But no reported outages in my area. #unfuckyourshitassholes

• 
  elisaiurato (@elisaiurato) reported 1 minute ago from Melbourne, Victoria

  Just keeps getting worse @Telstra absolutely horrific customer service 2:12 mins on hold waiting for technical support

• 
  Lionel Bopage (@Leonine111) reported 6 minutes ago from Melbourne, Victoria

  @chrismurphys @Telstra It is rather an issue of the broadband system Malcolm Turnbull and the followers ruined.

• 
  A’tuin Sneezed (@damethelog) reported 14 minutes ago from Melbourne, Victoria

  @Strangelady11 @rubin_angela I think if you type “Victorian telecommunications ombudsman” into El Goog the first result is Telstra’s “we really want to help you” page. Hitting that tends to get much better results

• 
  CPO (@CPeeOh) reported 21 minutes ago from Melbourne, Victoria

  @telstra My internet has been extremely slow for 2 days now what is going on?

• 
  Bill Journee (@mr_billiam) reported 27 minutes ago from Melbourne, Victoria

  @Telstra not sure the “your only option to contact us for support is asynchronous messaging” play is really a premium service offering. My cable internet is broken & I get to play the waiting game for someone to reply...

• 
  Sheri 🍩 Hussain (@sheri_hussain) reported 33 minutes ago from Melbourne, Victoria

  @Telstra Thanks Tom - appreciate you are but a cog in the wheel. We rang at 8.30am and were on hold for three hours. It appears our service has been ported to our new provider however. Would you be able to check if this has cancelled our account with you?

• 
  Adam Voigt 🐯🏆 (@adam_voigt) reported 39 minutes ago from Melbourne, Victoria

  Skimming back through my weeks long forced SMS interaction with @Telstra to access the office @NBN_Australia service in paying for I see: * 39 apologies and assurances. * 9 instances of blaming another Telstra department. * 0 commitments to fixing the problem. * no end in sight.

• 
  Leesh (@lalycia) reported 41 minutes ago from Melbourne, Victoria

  @sadiesjogren @SuperNetball I think (not a Telstra customer so happy to be corrected) that the free Live Passes are only for Telstra Customers, so have always been limited to Australia. Might have been able to be used with roaming? Not sure, I’ve always paid for my subscription to the app.

• 
  💧🌱 🌈A J Devantier (@AlexDevantier) reported 43 minutes ago from Melbourne, Victoria

  @CGrandma55 I've had Telstra mobile issues for two days

• 
  GeoffroC 🏏🐶🥃🚗 (@geoff_craig) reported 43 minutes ago from Melbourne, Victoria

  @Telstra Hi Jess, I doubt that will do anything. You just fall back on your no guaranteed service for home broadband excuse... it’s your network YOU fix it.

• 
  Adam Voigt 🐯🏆 (@adam_voigt) reported 46 minutes ago from Melbourne, Victoria

  Skimming back through my weeks long forced SMS interaction with @Telstra to access the office @NBN_Australia service I’m paying for, I see: * 39 apologies/assurances. * 9 instances of blaming another Telstra department. * 0 commitments to fixing the problem. * no end in sight.

• 
  GB 🏆 (@grantmarcbacon) reported 50 minutes ago from Melbourne, Victoria

  @Telstra’s customer service model. Ring up needing assistance - wait 30 mins for an agent, finally get an agent, spend 20 mins re-explaining your issue, issue too hard, agent hang up, do it all over again... @andy_penn #terriblecustomerservice

• 
  Lauren Truefeldt (@LaurenTruefeldt) reported 51 minutes ago from Melbourne, Victoria

  @Telstra No they have not provided one nor would the contractor BSA give one over the phone. Let me know how you can help?

• 
  Michelle Milton (@michm) reported 53 minutes ago from Melbourne, Victoria

  I’ve had no mobile internet for the for the past four days. I’ve spent three days talking to the #telstra text message tech support with no help. Anyone else in #Melbourne having trouble?

• 
  FIRE Down Under (@FIRE_DownUnder) reported 54 minutes ago from Melbourne, Victoria

  @BrennanLozzie How much data do you get on that? And on Telstra?! Wow! So you’d likely have no reception issues

• 
  TAK (@timothy_kaye) reported 55 minutes ago from Melbourne, Victoria

  @Telstra how does one fix their MyTelstra app. Not showing anything.

• 
  GeoffroC 🏏🐶🥃🚗 (@geoff_craig) reported 56 minutes ago from Melbourne, Victoria

  NBN down again, every time it rains... anyone else experience this? @Telstra useless. Bring on 5G...

• 
  Adam Voigt 🐯🏆 (@adam_voigt) reported 57 minutes ago from Melbourne, Victoria

  So disappointed (not surprised) with the lack of support from @Telstra today. They insist on sending a @NBN_Australia tech to my office who turns the internet off on me before leaving. They now refuse to answer me (for hours) on their SMS service. My business is harmed by this.

• 
  Gaby Villalva (@vigabyvi) reported 60 minutes ago from Melbourne, Victoria

  @Telstra hi Team! My Telstra app is not working since I changed my handset, could you help me?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amber Louise Ryan (@amberlouiseryan) reported 5 minutes ago

  TELSTRA YOU MAKE IT SO DAMN HARD TO TALK TO SOMEONE 🤬😤 @Telstra

• 
  B. Speric (@bsperic) reported 9 minutes ago

  @Telstra Any issues with mobile connectivity? I’m in Albury with four bars of 4G on my brand new iPhone 12 Pro, but it won’t load a web page. It tells me I am offline.

• 
  Artur Bodera (@abodera) reported 10 minutes ago

  @Telstra Your activation website is cactus. I've been trying continuously for 4 days, even tried on wifi, it hangs with a loading indicator. Waited up to 20 mins, after which the iPhone Safari browser gives up. I got activated by going through the annoying phone support.

• 
  Gav (@Gav2112) reported 12 minutes ago

  @Telstra what a the best way to get support. I sent a message on 24x7 chat 4 hours ago and still no response. Thanks

• 
  Chip & Chase (@CraigGr92073675) reported 13 minutes ago

  @Telstra are you only online or have consultants that you can talk too - your robot service is very uncooperative.

• 
  grantbrown124@gmail. (@grantbrown124) reported 14 minutes ago

  @Telstra come Clifton Beach and check the bad reception

• 
  💧Janet Turpiejohnston (@janettj777) reported 16 minutes ago

  @nanoview And thete really is so little choice - have to change all details!! Telsta costs are extreme!! It is robbery & tine ACCC stepped in & cut this crap into manageable bits!!!! Now the service Telstra privides for the huge costs they infkuct? Not enough TWitter @Telstra

• 
  david (@notdavidevans) reported 18 minutes ago

  @Telstra Hi I really need to speak to someone, I’m sick of trying to text and receiving no help. I sent my device for trade in over 10 business days ago and haven’t received any communication. I’m worried it’s gone missing and I’ve received a big phone bill.

• 
  Flame Bablio (@FlameBablio) reported 24 minutes ago

  @Telstra Thanks Luke, you've been as helpful as a solar powered torch. For anyone following along luke pointed me to using the app instead of giving me a call. Your Twitter presence is nothing more than a facade to placate your customers. Do you have any intention to help?

• 
  💧Rob Hall (@OzPol_Critic) reported 26 minutes ago

  @Telstra Ahahaha, no thanks I tend not to buy overpriced overpriced overhyped garbage XD