Telstra Outage Report in Melbourne, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Melbourne come from postal codes 3000, 3121, 3053, 3142, 3040, 3207, 3004 and 3134.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Telstra
Telstra is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (7%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Melbourne, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Melbourne, State of Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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👨💻
(@SamJanda) reported
from
Melbourne, State of Victoria
@Telstra please fix #TelstraAir - I have not been able to access it from a Windows device for as long as I can remember.
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Russell Hopkins
(@SapereAudeRuss) reported
from
Melbourne, State of Victoria
@Telstra @mailpubliccrea1 @andrewrdn463 I would appreciate a phone number or email so we can get our Foxtel issue resolved ASAP. Thank you.
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Kate Murdoch
(@KateMurdoch3) reported
from
Melbourne, State of Victoria
@NBN_Australia Yes, we’ve had technicians coming for 1.5 years and little progress. I’ve been told need to organise through Telstra but they have no customer service atm. Outside work done, but can’t seem to connect to house.
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Cliff
(@cliff311069) reported
from
Melbourne, State of Victoria
@Telstra how are you meant to reset a message bank pin, online support won’t do it, you talk to anyone on the phone, and we are in full lockdown so are not meant to go to stores
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Chris McAlinden
(@chrismca88) reported
from
Melbourne, State of Victoria
Hi @Telstra Appreciate these are different and difficult times, but I really need to talk to a person re; management of both my accounts Tried calling multiple times, I keep getting cut off and sent a text message for “self-help” tools on your website Can somebody contact me?
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𝐀𝐚𝐫𝐨𝐧 🔴🏆
(@m3ad0ws) reported
from
Melbourne, State of Victoria
@Telstra Nope. Never anything there.
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Timothy
(@timothy_89) reported
from
Melbourne, State of Victoria
@swandane @Telstra !!! Help him out
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Craft Beer Jay
(@CraftBeerJay) reported
from
Melbourne, State of Victoria
@Telstra Please help, internet has been down for over two hours. Only two white lights on top of modem, which should be green. Getting no response from your Chat Support.
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Wasif Bhatti
(@ip_sub_zero) reported
from
Melbourne, State of Victoria
Is anyone there @Telstra some robot on the website trying to do nothing...app is not signing me in...please need some help to close the account. #telstra
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𝐀𝐚𝐫𝐨𝐧 🔴🏆
(@m3ad0ws) reported
from
Melbourne, State of Victoria
@Telstra Never down just extremely slow speeds for up to 48 hours
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Kate Murdoch
(@KateMurdoch3) reported
from
Melbourne, State of Victoria
@clairegcoleman @NBN_Australia I’m astounded you’re getting any NBN service at all. I can only go through Telstra for it, and they’re not answering calls for the foreseeable.
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PrincessPooket
(@JBPooket) reported
from
Melbourne, State of Victoria
@CaseyBriggs It's a switchboard problem I understand. Hospitals have the same problem. Telstra.
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aussieaubs
(@aussieaubs) reported
from
Melbourne, State of Victoria
@Telstra you are a disgraceful disappointment to customer service. #fail I’ve just spent 5 days trying to get my #nbn connection resolved and your people in the app keep closing the chat window and passing me to another person. Utter rubbish #telstrafail
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jords
(@jaejtee) reported
from
Melbourne, State of Victoria
@Telstra NBN team have now confirmed no order was sent by Telstra to them on their records for my address - extremely terrible service from Telstra again, wouldn’t have even known if I hadn’t asked
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John Grimaud 🇦🇺⚽️
(@grimaud_john) reported
from
Melbourne, State of Victoria
After all of yesterday’s frustration, today I was put in touch with Simon from Telstra Platinum who sorted out all of my issues which were very complex. It took time but I just want to say 🙏🏼 Simon for your time. A very happy ending @Telstra
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Matt Lalor
(@mattylalor) reported
from
Melbourne, State of Victoria
@Telstra I have a compromised email account. The My Telstra app says to call 132200. The telephone number says to download the My Telstra app. So I am stuck in a loop and can’t get it resolved Please help
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Diana
(@DiYaqSar) reported
from
Melbourne, State of Victoria
@Telstra you’ve been trying to reconnect my service since yesterday and I still have no internet. This is not good enough when I pay you $90 a month. I need my service reconnected ASAP!
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John Grimaud 🇦🇺⚽️
(@grimaud_john) reported
from
Melbourne, State of Victoria
I’ve been on hold to @Telstra Platinum for over 1hr 45mins & still no sign of any service. Sometimes Covid 19 is a very convenient excuse. #notgoodenough
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Maarten IJzerman
(@maartenijzerman) reported
from
Melbourne, State of Victoria
@Telstra how long do I have to wait for my NBN internet? Ordered early February, spent at least 10 hours on the phone with 8 service agents, have been using the smart app since 17 June to chat with >15 agents, receive bills for Premium internet and all I get is <0.1 mbps...
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mayank
(@mayannkk) reported
from
Melbourne, State of Victoria
optus sucks so much my god. y’all please tell me telstra is better
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ZoeJH 👁️
(@zjhwitch) reported
For once in my life, I am glad I have stuck with telstra & have never had an account with optus for anything. Also, as former sysadmin who worked at tech security companies, I most sincerely hope Optus is thoroughly hammered into the ground AND others learn from watching it.
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Al Garlando
(@iamalbyg) reported
@TheShovel The hacker arrived on the Ruby Princess for which Optus is not responsible. This is clearly a Telstra issue.
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𝓓𝓮𝓫 𝓓𝓮𝓫
(@Deb_Champion) reported
@GavinWakeupint1 @WendyKeech1 The people in the telstra shop were probably there to complain about appalling service
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Shiellsy
(@chadnotweet) reported
Got my message today to say my info has been hacked by Optus…. The fact I have no money & already a house loan means they ain’t getting anything but it does mean when my contract with Optus is up in November we will be moving to Telstra that’s for damn sure.
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katzome77
(@kzome77) reported
@Telstra @Optus Do you know that Iran has blocked Internet, restricting Iranians outside the country to communicate with their family? What we Iranian need is to have access to free calls to Iran untill our comms issue is resolved. #MahsaAmini #مهساامینی
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Dani
(@dani_giuls) reported
@1974keg @3AW693 I’m with Aldi (uses Telstra network) I haven’t been able to access data off wifi for a week. Apparently there’s an issue in Melbourne CBD and Telstra’s website just says restoration time is tbc over a week and still tbc!
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Nas
(@Nasir_31) reported
@Telstra So I called yesterday to cancel my Telstra 5g home internet since im moving to a new address and it doesn't have 5g home internet. I asked them to cancel on the 2nd OCT and within 2 hours they cancelled the service. WTF Telstra
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combermere123
(@combermere123) reported
@ElysseMorgan @Telstra must not think it can not happen to us/me, I am a lowly customer, companies think cybersecurity is a cost burden & a customer's data is a personal responsibility. cc @Optus
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Grand Poobah
(@GrandPo39236565) reported
@RichardKGrump @TPG_Telecom Still using Telstra infrastructure, but it would be nice to get some service for a change.
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Lea's Digital Services 🔞 📦🤳👻
(@LeaDigitalS) reported
UPDATE: 3 of my accounts were effected @ptus has given me some code to palm me off to some financial watchdog company And they refused to replace my SIM cards so I'll have to replace all that @ cost to myself. Hey @Telstra want another customer?