1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telstra
  6. ❯
  7. Melbourne, Victoria
Telstra

Telstra Outage Report in Melbourne, Victoria

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

The latest reports from users having issues in Melbourne come from postal codes 3000 , 3121 , 3068 , 3142 , 3182 , 3087 , 3148 and 3002 .

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Telstra

Telstra is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Melbourne, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

CityProblem TypeReport Time
Melbourne Internet 24 minutes ago
Melbourne Phone 3 days ago
Melbourne Phone 3 days ago
Melbourne Internet 3 days ago
Melbourne E-mail 4 days ago
Melbourne Phone 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

  • Claireabelle
    Claireabelle (@Claireabelle) reported from Melbourne, Victoria

    This Telstra outage is extremely frustrating but also outlining just how much I rely on the interest πŸ™„ #Telstra #overitnow #internet

  • GregRandall1
    TheWeed (@GregRandall1) reported from Melbourne, Victoria

    @JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because β€œI don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost

  • maisysh
    Maisy Hutchings (@maisysh) reported from Melbourne, Victoria

    @Telstra Your message is considered commercial in nature as it contains a link to an advertisement (for a product/service I’m not a customer of). Asking me to provide my contact details again in order to unsubscribe is pretty dodgy and not the level of customer service I expect.

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    @Telstra @Telstra you have now slowed my 'backup' 4g to the point I cannot even load netbanking or the public transport site. And thrboutsgrbstillnhas 2 days (which will take it to 8-9 days down) unthrottle this backup immediately please .

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    Telstra outage continues with the status as still 'investigating' pretty sure we are on day 11 now.

  • mikedoeslife
    Mike Stevens (@mikedoeslife) reported from Melbourne, Victoria

    Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    Last night's (amazing) stream took 30+ gig of mobile Data - unfortunately I don't think I can keep that up. 11 days into this Telstra outage they gave me a return time of 7pm tomorrow... Let's cross or fingers/toes/other bits.

  • tweet__j_b_
    Jonathan (@tweet__j_b_) reported from Melbourne, Victoria

    @Telstra ... and then you’ll charge $100 a month for a pitiful data allowance, like you have elves with a good union digging in your data mine or some shit.

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    @Telstra It has just updated and is down again for another 2 days :(

  • kevdee4
    Kevin Rankin (@kevdee4) reported from Melbourne, Victoria

    .@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    @Telstra I assure you it is nothing to do with the on site equipment. There has been close to thirty outages in two months. I simply want to report this node/leg as still being down

  • mikjcal
    Mick (@mikjcal) reported from Melbourne, Victoria

    @phazzles I’m going through the same with my parents. Telstra hands down as you get 4G back up so the phone will always work even if an outage happens πŸ‘ŒπŸ» Telstra will also do phone only NBN Plans with pensioner discount.

  • timothy_89
    Timothy (@timothy_89) reported from Melbourne, Victoria

    @Telstra every few weeks you turn back on my voicemail. I don’t want one. I’ve never wanted one.

  • mikjcal
    Mick (@mikjcal) reported from Melbourne, Victoria

    @drewciferNZ @phazzles Issue is, it’s for the elderly, so Telstra might be a better option in this instance as the 4G backup won’t leave them with no phone if an issue arises with the internet.

  • DermieTom
    Tom ruttkay (@DermieTom) reported from Melbourne, Victoria

    NBN connected my service yesterday. Today, I have two modems, a wiz bang little NBN box and I CANNOT ACCESS THE INTERNET...and both Telstra and NBN don’t want to know about it and point the finger at each other.I have joined the NBN ***** Community!

  • _prkr
    Parker (@_prkr) reported from Melbourne, Victoria

    Turns on data roaming and it connects to optus... settings>data>network> @Telstra πŸ™πŸ»

  • KoparaFallsKid
    Robyn D (@KoparaFallsKid) reported from Melbourne, Victoria

    @Pamelanicholls6 @andrewofoz @JaneCaro @Telstra In my view, they should provide free additional phone data when broadband is down.

  • AGhostMachine
    𝔾𝕙𝕠𝕀π•₯π•€π•Ÿπ•‹π•™π•–π•„π•’π•”π•™π•šπ•Ÿπ•– (@AGhostMachine) reported from Melbourne, Victoria

    @Optus Yup - bought some extra data and continued to use the Optus 4g to power my household. I will be sending the bill the way of Telstra if they ever try to resolved the issue :(

  • TeamBloomart
    Guy Incognito (@TeamBloomart) reported from Melbourne, Victoria

    @JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

  • kevdee4
    Kevin Rankin (@kevdee4) reported from Melbourne, Victoria

    @Telstra worst decision ever was to sign up with Telstra. Not one single person who I’ve spoke to can identify the problem. 4 weeks without working adsl, you even sent the first months bill through the week I signed up, shocking service.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • nubletd_nublet
    Nublet (@nubletd_nublet) reported

    @Telstra Me and several other people I know are currently experiencing issues with Telstra wifi (NBN). Our internet speeds have drastically lowered, we are currently very upset. Please look into the dm I have sent you for further information, I hope this issue can be fixed soon.

  • Jaknoph
    Ja'Quan Mei Oph (@Jaknoph) reported

    @jameswhelan42 @Telstra Lol a friend was on hold for 6 hours once and gave up before he got through. Utter garbage. Good reception out in the sticks though

  • ToneSaysGoLeft
    πŸ€₯LNP ARE LIARSπŸ€₯ (@ToneSaysGoLeft) reported

    @rubin_angela Best thing we did was tell @Telstra to fwck off. Worst company to deal with. Offshore call centres, constant scammers using their company name cold calling. They just don't give a πŸ’© about their customers or scammers using their business name. Better companies around than Telstra

  • rkkhanna
    Rahul Khanna (@rkkhanna) reported

    It's been more than 15 days my issue is still not resolved. @Telstra @acma

  • EnragedSock
    Enraged Sock Puppet (@EnragedSock) reported

    @rubin_angela Similar story. They promised me a refund so many times but never followed through. I gave up, my time is worth more than the refund. So bye bye Telstra!

  • AdamRen
    Adam Ren (@AdamRen) reported

    @jameswhelan42 @Telstra Yep $TLS is awful. But that's what happens when we have a greedy near-duopoly & they lobby to take the pollies for a ride. Asian offshoring is part of why CS at Telstra is so bad. They claim they brought it back but went off again

  • blueballs888
    Blueballs (@blueballs888) reported

    @jameswhelan42 @Telstra Telstra customer service is the worst of the worst. The best way is to go into a Telstra business centre and bribe the staff if you want anything done imo. I usually just buy a bottle of spirits for them, end up most cost effective way of dealing with them #telstra

  • shaz_harro
    Shaz #saveourkoalas 🐨 #Climate #Antifa πŸ™πŸ» (@shaz_harro) reported

    @rubin_angela Recently Telsta performed enhancements that disconnected my service. Border closures prevented me from visiting a store, and I have no service other than Telstra. I have WiFi with another provider, so I messaged Telstra on thier app. Eventually I got a Tech savvy employee βœ…

  • greenmitty
    Greenmitty🌳 Boycott Murdoch (@greenmitty) reported

    @rubin_angela I once called the Ombudsman about Telstra. I lodged a complaint & then was given a new number to contact Telstra. It was the "I've spoken to the Ombudsman, don't **** me around " number & my issue was resolved on the spot.

  • Wendy2068
    Wendy (@Wendy2068) reported

    @rubin_angela I spent 13 hours on the Telstra app recently trying to resolve a problem. Each time I responded it took them about an hour to respond..... lucky I as at my desk working so could continue..... but UNACCEPTABLE. It wasn’t resolved even after that amount of time