Telstra Outage Report in Melbourne, Victoria

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Melbourne, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Internet	7 hours ago
Melbourne	Phone	3 days ago
Melbourne	Phone	3 days ago
Melbourne	Internet	3 days ago
Melbourne	E-mail	4 days ago
Melbourne	Phone	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

• 
  Sophie Welsh (@soph_welsh) reported 27 seconds ago from Melbourne, Victoria

  @Telstra Damn the squeaky wheel really does get the grease. I’ve sent you a message, Tim @ Telstra

• 
  BKhawks70 (@BKHAWKS70) reported 54 seconds ago from Melbourne, Victoria

  Airport West server issues update No1 - Received a text this morning indicating that Telstra hope to have it fixed by the 26/11/19. Should’ve kept those carrier pigeons...🤔🤬 #airportwestservercrisis #herenonbn @Telstra @TelstraEnt

• 
  Andrew J Phelan (@ajphelo) reported 1 minute ago from Melbourne, Victoria

  @HCICanberra @Birmo @AIBC_Ltd @MEAIndia @IndianDiplomacy Great to see. One request. Please do your best to shut down all the fraud call centers based in India who ring Australian numbers pretending to be CommBank, the NBN, Telstra etc. I get calls everyday. If my mum who has dementia picks up she gets distressed. My neighbor lost 5k

• 
  Trevor Young (@trevoryoung) reported 5 minutes ago from Melbourne, Victoria

  Hell of a tech day - VyprVPN has shat itself, LinkedIn has gremlins, Telstra broadband outage (again). Pass me a stone tablet please.

• 
  Ashli (@OuterspaceGRL79) reported 9 minutes ago from Melbourne, Victoria

  @Telstra so many outages this week in Tyabb. Please fix. Really over the lack of service. Speed is so slow the speed test doesn't even work.

• 
  Dean Moore (@12_dean) reported 9 minutes ago from Melbourne, Victoria

  @Telstra OMG. Service. Once again no internet. Then call tech support. No help but I can put you through to the platinum team and they will fix it for $60. Great little scam. It’s once again your issue why my internet died. Nothing to do with my end. Service or scam.

• 
  jk (@JohnnyLydon) reported 17 minutes ago from Melbourne, Victoria

  @adv_australia Not his problem. He has fibre to his home laid on according to ex Telstra techies

• 
  Michael Carmody (@EmJaeCaer) reported 19 minutes ago from Melbourne, Victoria

  @topguNtv @Aussie_BB @Telstra They definitely seem to have dropped a yard of pace from their earlier blindingly good service. Sad times.

• 
  Brooke Plummer (@iBrookie) reported 21 minutes ago from Melbourne, Victoria

  @gav_mck @Telstra I’m wondering the same thing. Heard it all day....but don’t see anything about a national outage.....

• 
  Ann Threlfall (@annthrel) reported 27 minutes ago from Melbourne, Victoria

  @Telstra I understand. I.m confused. You say there's no outage. They say there is; no internet since 2.30 this afternoon.

• 
  Robert Nash (@robertnash74) reported 28 minutes ago from Melbourne, Victoria

  @Telstra @SamsungAU - I have a Samsung smart TV - only a few years old. Have recently moved to @NBN_Australia with Telstra. However cannot seem to access network. Can someone pls help me!!

• 
  BKhawks70 (@BKHAWKS70) reported 31 minutes ago from Melbourne, Victoria

  Hi Telstra, thanks for NOT telling me about the server issues that YOU have in Airport West that is affecting MY business on a daily basis. I’ll just keep paying my bill for a service that will be repaired some time soon...🤬🤬 @TelstraEnt #NBN

• 
  BSP (@44_BSP) reported 31 minutes ago from Melbourne, Victoria

  @Telstra Nope, no reference numbers or anything. Was told my ticket would be left open so they monitor the issue and promised a call back in 24 hours which - as far as I can see - I have not had. My internet is also not working, again.

• 
  Justine Hyde 🏳️‍🌈 (@justine_hyde) reported 33 minutes ago from Melbourne, Victoria

  Instead of reading dystopian fiction you could, as a long term customer, choose to call @telstra or @CommBank for help. The Kafkaesque experience induces an existential crisis and tears of frustration every time.

• 
  emily ulman (@millylala) reported 34 minutes ago from Melbourne, Victoria

  @Telstra Maaaaany cooking tutorials later, my issue was finally sorted. But dedicrated isn’t a word, huh. Thanks x 2

• 
  Mattles Returns (@zootymoose) reported 40 minutes ago from Melbourne, Victoria

  @Telstra is lack of 4G a known issue on trains between Flinders st and Cheltenham stations in Melbourne

• 
  Trevor Young (@trevoryoung) reported 46 minutes ago from Melbourne, Victoria

  I’ve never understood why Telstra started creating websites (for AFL and its clubs) - it’s not their core business and unsurprisingly they’ve never done it well, and that extends to its apps - I have two on my phone, neither work. 😔

• 
  adenos slept (@adenos_tiger) reported 55 minutes ago from Melbourne, Victoria

  @Telstra NBN is down in 3165. Both the cable conversion box says online. No dial tone in the phone. Just trying to have a relaxing night, but seems that's not going to be the case now. :/

• 
  Sophie Welsh (@soph_welsh) reported 56 minutes ago from Melbourne, Victoria

  Hey @Telstra not at all happy that our internet is down due to NBN works (we’re not on the NBN) and you’re now refusing to come through with the previously offered compensatory data bc my billing address is my postal not residential address! I’m a 10yr customer & 3yr shareholder

• 
  Petros Ioannou (@petros_ioannou) reported 57 minutes ago from Melbourne, Victoria

  @Telstra A fault in the street. Requires the NBN team to come back and do works. Apparently that can’t be done till Jan 31st After 2 hours on the phone I managed to get an extra 25GB added to my mobile data. No further resolution possible though I’m told

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nucktheman (@___Nuck___) reported 7 minutes ago

  @Telstra Its okay ive already lodged it with them this morning. Christmas is over here anyways, its 10pm.. Not worth further ruining christmas trying to talk to telstra support, its not known for being.... useful. Thanks though, just thought id get some sort of update.

• 
  adam doherty (@adamdoherty31) reported 9 minutes ago

  @Telstra 13 hours later and still no end in sight to this outage, thanks @telsra!

• 
  Ray Wilton 💧 (@raywilton4) reported 13 minutes ago

  @Jo00961243 Thank you. Yes I have purchased our recent IPhones & watches from J&B but Telstra insist they won’t switch me to 5G unless I go Direct Debit. I’m a gold member, who has never missed a payment, receive reward points, but still Telstra refuse to upgrade me to 5G unless DD

• 
  ScroogeMcNose #BLM (@SnortleNose) reported 13 minutes ago

  I hate phones so much. Telstra's telling me that I need to recharge to keep my phone number, but I never use data, and I never call/text people who don't use Telstra. But I wanna keep my phone number, so I'm just wasting money for no reason. Guess I need to use my data more often

• 
  Ray (@RayRmg) reported 14 minutes ago

  @telstra has bigpond email been shut down permanently??. Unable to send messages from set up accounts, or set up any bigpond email on a new device. A lot of business still depend on an @bigpond email address.

• 
  studiosoundguy (@SC21012022) reported 17 minutes ago

  @tingeling_au Yep ended up on Telstra 5G, superior in every way to the pos fttn speeds we get - thankfully we still manage 40/7 on line one and line 2 gets 43/8 most days, with Telstra 5G as a backup service / work from home setup, it works fine. Gaming is fine on 5G, just as good as fttn imho

• 
  Ray Wilton 💧 (@raywilton4) reported 22 minutes ago

  @whatsler @Jo00961243 I’ve been a loyal Telstra customer for decades not because they’re the best but in my area they’re the best of a bad bunch.

• 
  Jafrosty (@jasfrosty44) reported 24 minutes ago

  @Telstra ahh good old Telstra. I have had no service,no data unable to send texts or receive them, unable to get calls since Christmas Eve. As soon as I can get to an Optus store I will be closing my account with Telstra, so over paying for a service that is not being provided.

• 
  adam doherty (@adamdoherty31) reported 24 minutes ago

  @Telstra It’s has been down since Christmas night and simply not good enough.

• 
  TicketsTom 🎮🎶🛵 (@TicketsTom) reported 27 minutes ago from Huskisson, New South Wales

  I worked for @Telstra for almost a decade. Customer service wasn’t perfect, but I worked with people genuinely trying to get it right. It’s embarrassing to see how far they’ve regressed since then.