Telstra Outage Report in Germantown, Whittlesea, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Germantown, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Germantown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map Near Germantown, Whittlesea, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
City | Problem Type | Report Time |
---|---|---|
Melbourne | Total Blackout | |
Melbourne | Internet | |
Melbourne | ||
Melbourne | Phone | |
Melbourne | Internet | |
Melbourne | Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Germantown, State of Victoria
Latest outage, problems and issue reports in Germantown and nearby locations:
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@Telstra Kathy, I have been promised many, many call backs that never happen. For the last 3 days I've been advised a return call "as soon as the system is back up". Hasn't yet happened.
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Heather Marie Little
(@heathermarielit) reported
from
Melbourne, State of Victoria
No WiFi for 48 hrs, on the phone for 45 mins yesterday, was promised a call back this morning - never happened. Now been on hold for over 45 mins after advised of a 12 min wait! Terrible customer service from @Telstra Also your hold music is dire. #badcustomerservice
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
6. @Telstra says cancel the order and reorder and all will be fine. 7. LOL only joking the say after two weeks. 8. @nbn digs up our nature strip and three of our neighbours' strips. Lays cable 9. Telstra attends and says NBN has done a shoddy job.
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Phillip Wilkie
(@WilkieIT) reported
from
Melbourne, State of Victoria
@Telstra hopeless service #Doncaster, staff doesn’t answer phone. Been trying since 9:30am. 15 minutes wait time just to get a phone outright. I would fire every single last person there.
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@Telstra Here it is Tanasha. SR 1-1828660335430. Good luck. I hope you can help where so many (SO many) of your colleagues have failed.
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Aaron Wallis
(@d2kagw) reported
from
Melbourne, State of Victoria
@benschwarz @Telstra Eugh! That’s horrible!
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Tully Smith
(@TullySmith) reported
from
Melbourne, State of Victoria
With @ceda_news Director @mcam39, @telstra CEO @andy_penn predicts that the biggest inhibitor of future tech such as autonomous vehicles, will be regulation and issues around liability #futureofwork
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crash-in-dirt-later
(@ajft) reported
from
Melbourne, State of Victoria
Ah the simple joy of stringing along the Indian accented "Anna Smith" from "the technical department of Telstra, your internet service provider". Made it to 4 minutes before she hung up on me. #telstra #remoteaccess #scam
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Aaron Wallis
(@d2kagw) reported
from
Melbourne, State of Victoria
@Telstra Meanwhile our energy company sent us multiple notifications during their issues on Friday. Good on them for being so customer-first.
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Bo Reidler
(@2020digging) reported
from
Melbourne, State of Victoria
@Telstra I’ve been waiting for a Telstra service person to arrive - was told b/w 8.30am to 12pm. No call, no show. Typical Telstra!
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Ahmed Khalaf
(@aykay8) reported
from
Melbourne, State of Victoria
Forget the banks - we need a royal commission into telcos and their horrendous customer service 🤕😤 @Telstra
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Lex: Currently forging a doomed lighthouse
(@LexPlans) reported
from
Melbourne, State of Victoria
Hi @Telstra my internet was supposed to have been set up today and I found out that the modem sent out has a known firmware issue. Very frustrating
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
37. Still no update from @Telstra. No return call from case manager. No return call from customer care champion, no update on 2- application (lodged 9 days ago), no update on fast track application lodged 10 days ago).
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Steve Scicluna
(@stevescicluna) reported
from
Melbourne, State of Victoria
@ElysseMorgan Same thing happened to my non-existent Telstra internet service
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Gary collie
(@royboygash) reported
from
Melbourne, State of Victoria
Why in this world of the Internet can an Aussie business in a new factory wait Seven weeks to have the Internet installed.. because Telstra has off shored it’s customer services & the local council chanced the business estate’s addresses on the day of install @billshortenmp
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@AttardMon @NBN_Australia Apparently not, Mon. We're in "transition phase" so although @NBN_Australia has responsibility for the infrastructure, @Telstra is still managing the service but has to defer to NBN for any works. As you can imagine, that works well.
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
36. @telstra can't provide me with any update as their system is down. Perhaps they're having trouble with their internet access.
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Madonna Buiter
(@MadVet2000) reported
from
Melbourne, State of Victoria
@Telstra Absolutely, was promised a priority call back within 24 hours last Wednesday..... 2 hours on the phone this issue has been ongoing for over 3 months... still not sorted, unless I call, all I get from your copmlaints dept is *crickets*!!
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Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
30. @Telstra sends a number of flippant, unhelpful and glib responses to this string. "Keep us in the loop" + "sorry you have not received the service you expect" + "understand your frustrations". S 31. Still no response to fast track request. 24-48 hours is now 6 days.
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Madonna Buiter
(@MadVet2000) reported
from
Melbourne, State of Victoria
@Telstra Maybe some service and call backs to resolve complaints to your retail customer's would go a long way....
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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KP
(@poppyred44) reported
@Telstra Matter resolved by the person on the phone who advised Paul had resolved the issue. Ditching me isn’t resolving the issue! The woman I spoke with was patient & helpful. Time will tell if the solution is stable. Phone callers shouldn’t be penalised if on line staff BS resolution.
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xssfox
(@xssfox) reported
@Telstra couple of days now but the issue might be on our end, I haven't investigated it fully
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Static
(@Static2Toxic) reported
@kaylainvincibIe I signed up for Telstra thru ALDI lmao, but I've never had coverage problems. Good luck camping 👀
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WhitehorseMusic
(@StringsHub) reported
@MichaelAckland3 It would also be great if Small Business didn't have to spend 4 hours and 59 minutes on the phones to have their phone and internet restored. We have lodged a complaint with Telstra, TIO and requested our case be esculated. We still have no phones or internet.
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KP
(@poppyred44) reported
@Telstra I appreciate ur understanding words. Let’s hope actions matter too. Talk & walk Telstra. I hope won’t need to spend 2hrs on the phone again and service is prompt. I’ll let u know.
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xssfox
(@xssfox) reported
getting weird packet on telstra 4g, and it feels very "wrong MTU"y. Don't really have the energy to debug but maybe something wrong with their DNS64 NAT ****?
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😷
(@jrgibson1) reported
@Telstra @Lachy Hi @Telstra, we’re now in week six or seven of your service not working at Westfields Miranda on a weekend. Your support team wouldn’t take the fault as I didn’t have another phone to call you on or test with. If this issue occurs tomorrow, it’s a call to the TIO.
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Ryan
(@ryanvdv_25) reported
@Telstra Phil yes mate hence I want to upgrade it twice this month so what's the problem ???
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THR Zay
(@Zaymechs) reported
@Telstra 53mbs down and and 18.3 up the mobile signal is orange on the router but I'm the only one using the internet
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😷
(@jrgibson1) reported
@Telstra @Lachy When you’re required to check into venues and “Australia’s best network” doesn’t work — We have problems. And when those problems do not occur during the week, we definitely have problems. It’s bad when the dial up speed WiFi @optus provides is better than your supposed 5G.