Telstra Outage in Germantown, Whittlesea, State of Victoria

@Telstra I'm still crying to get my content call dropping issue fixed and you're telling me a new deals.

@RobertArnol Well, fancy Telstra doing something right for a change! Wonders never cease!

@stevelikesyou what was the name of that mobile provider on the Telstra network again?

When you look back at all the work done in Victoria and all this fwit can focus on is pettiness Obviously she’s never had to deal with something as simple as Telstra or Qantas or a Bank.. fool girl

The irony of @Telstra not having a phone help service where you can actually speak to someone.

Wife on chat with @Telstra to buy a new iPhone for three hours. Person at other end set up a 24 month plan instead of 12. Cancelled but $90 refund not back for a few working days. Said he’d be back in 10mins to sort things out, waiting another 30mins. Appalling customer service

@telstra **** service, **** customer service. They deducted money from account for data pack up and still internet working for last 24 hours. I contact customer service and 24/7 messing service. Issue still not resolve.

Ok geeks help a dinosaur. I need to choose NBN for home and am considering taking up a streaming service for tv/movies. I’ve narrowed it down to Telstra and Aussie. Can anyone help me make a decision? #NBN

@Telstra Cable internet down since last night. Was told it was unplanned work. Would be finished at 6pm last night. Still no internet and I can’t even access your app help chat anymore. Not fricking happy Jan.

@Telstra can i have help with an email please?

@Telstra any idea on when I'll be able to register for this? Can't use telstra app without a login (which I've been able to do since I switched to you), and need to do a recharge in my account in next few days. Some help here would be great.

@Telstra Indeed. Seems like there is a training or information problem there somewhere. When we followed up, the 5 mins figure was downgraded to 24 hours.

@Optus @Telstra Sorry. Have been doing this dance with literally at least 20 different support personnel for the past 3 months now. Not doing this conversation again.

I'm going to look into switching to @Telstra 's 5G next week Been using @Optus for a few months now and it never gets 5G (despite me being close to a tower) and the 4G completely turns off 2-4 times a day every day requiring constant modem reboots Support never gets back to me

@Telstra Waiting for someone to help me. Want to return damaged Xbox for repair or replacement. Organised this with Telstra on June 25 but returns paperwork has not been emailed. Waiting, waiting, waiting for this to be resolved.

Could @Telstra be any more useless.... Our NBN has had issues for over a week, spent a day at home for a technician that never showed up. Had multiple calls dropout/hung up on. So over it. Time to find another provider. Recommendations? #NBN #Internet

@Telstra is the internet down in Parkdale, Melbourne ???

@Telstra I wake up this morning with no NBN and 4G struggling. ETR Tuesday! Was working ok last night. So my smart modem is useless due to the 4G issue..can't even hotspot.

@Telstra why has it taken over 5 days to simply port a number over, now your shops are closed and I need a new sim. This is the worst service ever and I am without a phone

@AFL why isn’t #AFLDogsDees being played at the MCG? Sick of watching quality games at the Telstra dome - always bad camera angles!

@peely76 @Telstra The whole telco industry funds Telstra’s payphones under a govt levy and their continued provision is mandated by the govt’s Universal Service Obligation. So no, Telstra could not have ripped them up nor did they “choose” society and the customer

What Telstra's free to use payphones shows is that public phones are an essential service. They always have been, from the moment they were introduced, to now, and into the future. We must never again pay for this essential service.

@gleep23 @Telstra I think not quite, but yeah, it's like public transport, the cost of ticketing mainly covers the cost of having a ticketing system. This is why these should be state assets, not listed companies with profit motives. Essential/monopoly service + profit motive = inefficient.

@Telstra How about instead of the constant chopping and changing of plans you simplify and make sure you are competitive with what MVNOs like Aldi offer on your own network!

@Telstra Despite her protests I refuse to let my 9 year old have a mobile phone. This will make me feel a little easier for all the young kids who aren't allowed phones, should they ever need help. It's the modern day 'Safety House' 🏡

@Telstra Never ever Telstra. Worst accounts Dept. They just bill you even when Telstra is in the fault. When you bring that to their notice they send your account to the debt collectors. I have switched to another provider and I am so happy for it.

@Aerohaveno I was wondering what the intention was with @Telstra's announcement yesterday, I think you've hit the nail on the head @Aerohaveno. Making the payphones relevant again, making them a public service so they can install more with billboards attached. $$$$

@Telstra There has been no contact from Telstra. Complaint made with Ombudsman.

@crayolawtf @Telstra I have a problem can you help me

@crayolawtf @Telstra please help