Telstra Outage in Ballarat, State of Victoria

@kirstinferguson @Optus Kirstin, yes for me - Telstra customer.

@Telstra Hi from a Customer, call me NOW or do I need to go to the telegraph office and send you a telegram.

@Thefinnigans @PonderingPower @Telstra @HonTonyAbbott @TurnbullMalcolm You know, cheap and cheerful... but, hang on a minute, its neither of these things. Once again Australian's failed by the LNP.

@toecutter789 @Telstra Keep at them they are total smeggers when it comes to getting a fix.

@NBN_Australia Darren I urge you to call 133933 Telstra support and see how far you get as an exercise. People are venting at Telstra shops. This is unprofessional and @andy_penn has to rectify this quickly

@NBN_Australia Darren, all due respect if I didn’t log it with my provider and came on twitter then it would be foolish. I have logged it, since 8am Friday I’ve had no internet. Telstra only care about profits and lack local Aussie service!

@jeff_kennett @StuNorman1 Telstra doesn’t care Jeff, 48 hours and no nbn here in Nth Balwyn. No help desk, no accountability.

@Telstra Bill Telstra for your wasted time on these issues if you earn $25hr and waste 4 hrs chasing them send them a bill for your time of $100 if everyone did this they would have to sit up and take notice as it would run into millions,you are entitled to payment for time wasted.

@Telstra answering a call is not fixing an issue how about aspiring to fix issues or aspiring to follow up with customers and explaining how you plan to fix their problems then actually doing it.

How many Telstra customers are fed up with how difficult it is to resolve even the simplest issues and trying to contact a real person that actually knows what their doing and wasting hrs on hold waiting for some one to answer you.

@Telstra I want to go back to the cable connection. Ever since you guys converted me to NBN, the service is slow and drops out a lot. I m not happy at all.

@Telstra I have sent multiple messages on Telstra App and tried calling, no one is responding. Internet just stopped working two hours ago. The NBN modem light is blue. Is there an outage in the postcode 2161. Please reply back.

@andy_penn: seriously who came up with idea of sms based customer service? To resolve a fault, Wasn’t the (Indian-based) telephone conversation enough pain already that someone @Telstra took it 10 steps further and suggested to started Indian-SMS based custmer service for faults?

@WestCoastEagles @Telstra @NicNat Kinda feel bad for the bloke.