Telstra

Telstra Outage Report in Canberra, Australian Capital Territory

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

The latest reports from users having issues in Canberra come from postal codes 2600.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Canberra, Australian Capital Territory 01/29/2025 01:10

January 29: Problems at Telstra

Telstra is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent Telstra outage reports came from the following cities: Canberra.

Loading map, please wait...
City Problem Type Report Time
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra Internet
AustraliaCanberra TV
AustraliaCanberra Internet
AustraliaCanberra Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @scottjlawson @DONTCHIPMEBRO @Telstra Oh look the selfish neurotic conspiracy ****** got all triggered and blocked me. I suppose the suggestion of being a selfish neurotic hit home. It's a common thread. I never see them out helping with anything. Just self absorbed.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @scottjlawson @Telstra I have volunteered myself for two human trials which have been swamped, I will be so happy if I am selected. Polio was real and horrible and this conspiracy self centred narcissistic bullshit is now hurting people. Vaccines save lives. The universe is chaotic. Move on.

  • garydlum Gaz 🖖 (aka Gary Lum) (@garydlum) reported from Canberra, Australian Capital Territory

    Thank you, @Telstra My service seems to be back to normal after the outage.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @MikeHynesyHynes @Telstra @markhumphries Yep and unicorns exist too because we cannot prove they don't exist. Same stupid reasoning.

  • AHCPhoto Michelle Kroll (@AHCPhoto) reported from Canberra, Australian Capital Territory

    @CapitalToad 1/2 I’m sorry to hear of your Telstra woes. I only have them for my phone service & never had a problem. I use iiNet for internet & they’ve been pretty good, though waiting on hold for an hour isn’t uncommon.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @NorelleFeehan @Telstra No, but promoting tinfoil hat conspiracy theories does suggest someone is an idiot.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @NorelleFeehan @Telstra No, but promoting paramount tinfoil hat conspiracy theories does suggest someone is an idiot.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @NorelleFeehan @Telstra You exist in a chaotic universe on the outer spiral arm of a minor galaxy around an unremarkable star on a miraculous planet. Yes conspiracy theories can be comforting but it is a selfish neurosis. I have never met a conspiracy theorist who volunteers for anything. All selfish.

  • Stewart115 Stewart (@Stewart115) reported from Canberra, Australian Capital Territory

    @Telstra what’s with the mobile service in South Goulburn 2580? The last three days multiple drops out during call?

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @scottjlawson @Telstra Yeah I've read about it. Unlike selfish neurotics who sit at home all day gorging on conspiracy theories, people like this are actually doing something useful for the world. Good on them. Turn the YouTube off and go help a charity, it will be do you good.

  • skwashd Dave Hall aka Not Funny (@skwashd) reported from Canberra, Australian Capital Territory

    @fwaggle I bet Telstra’s historic network design had something to do with it.

  • JNdeira Jason Ndeira (@JNdeira) reported from Canberra, Australian Capital Territory

    @gavin_laing That would be great if the streaming service was valuable. The inability to cast the game eg Chromecast means I still don't use the free "streaming service" I have with @Telstra

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @DONTCHIPMEBRO @scottjlawson @Telstra No there's not. There is a precedent of bullshit spreading via ridiculous conspiracy theories because people still cannot grasp that they are not the centre of a vast, chaotic universe and no one gives a ****. Conspiracies are narcissistic neurosis manifested.

  • giddeygirl Au COVFEFE... Test! (@giddeygirl) reported from Canberra, Australian Capital Territory

    This bloody patronising Hi Mum video call from daughter, @Telstra, is so horrible. It makes me cry. I'm sure my kids laugh at me. I don't need to see it.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @scottjlawson @DONTCHIPMEBRO @Telstra So what these selfish neurotics are saying, is diabetics should be denied life changing help like drip fed insulin, because they see their own paranoid egos in the shadows. Great.

  • Lindday8 Lindsay (@Lindday8) reported from Canberra, Australian Capital Territory

    @Telstra NBN speed slow and dropping out in Flynn act is there issue

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @AUSBATTERYGRAD1 @FindlowHarrison @Telstra Then if the higher frequency is the issue yet terrahertz radiation is not, then please explain where "peak harm" is on the EM spectrum? At what point does harm start declining? Past 100, 200, 300THz or what? You're trained in this, you're concerned about 5G so you tell us.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    Oh and just to trigger all the idiots, sent from my 5G phone. Never felt better. I love it. Thank you @Telstra Looking forward to mmWave if the new @Samsung Note 20 supports it (deciding if to upgrade or not).

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @Charrisa11 @Telstra @markhumphries Maybe go back to school and re-do basic physics before asking stupid questions that have been explained repeatedly which people like you stubbornly ignore. I can't prove ghosts exist, or don't exist. Look up how "science" works.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @AUSBATTERYGRAD1 @FindlowHarrison @Telstra So why is terrahertz radiation at 10,000x the power of 5G not an issue then?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RunningTato RunningTato (@RunningTato) reported

    @Telstra I have not had internet for 4 days. I cannot contact anyone at @Telstra. I have been on the message help all day waiting for someone to answer. Can someone please help me?? I pay $100 a month and would expect a bit better than this

  • fredermusic_ 🌸 (@fredermusic_) reported

    @JD_NBA @spclark14 @Telstra That’s bad enough. Some of us being forced to leave the house to work and unable to do other things at home that require internet. I just think an ETA of 1 week has to be some kind of practical joke. Sounds like they’ve made it low priority

  • fredermusic_ 🌸 (@fredermusic_) reported

    Absolutely shocked that we’re now over 24 hours with home internet and phone service at home. I’m unable to stream, work from home (all of next week will be in the office), we’re completely cut off from contact. It’s a week before Christmas for goodness sake @Telstra 😡

  • djg1357 DJG (@djg1357) reported

    @Telstra @andy_penn Sure - will send through what I have - though apparently the case was also closed without anybody telling me. After a week of this runaround I am so over Telstra it isn’t funny. Kafka would have loved this Telstra support set up!!!!

  • fredermusic_ 🌸 (@fredermusic_) reported

    Absolutely shocked that we are well over 24 hours without ANY mobile signal/network or home internet access in our area with still an ETA fix of next FRIDAY! I’ve lost valuable time at work, I’m forced to go into the office next week and also unable to stream. @Telstra 😡

  • djg1357 DJG (@djg1357) reported

    @Telstra @andy_penn Level 2 case files were opened apparently as well. If I had been told to contact tech support I would have done it rather than waste a week. It shouldn’t be this hard for someone to get some decent customer service - should it???

  • Ani53266204 Anti all dis (@Ani53266204) reported

    Wow @Telstra your online chat support really could do with some improvement. 20mins to start to engage

  • MorpheusBeing 💧Morpheus #DoughnutEconomics (@MorpheusBeing) reported

    @cornflakes64 @CatPurry9 The in-place booster is just over $1K, and because of the terrain and distance from nearest tower, will need a Yagi antennae to get a good signal, from on top of my shed. To get the height needed, will need to be braced. And Telstra charge a lot to do the installation.

  • djg1357 DJG (@djg1357) reported

    @Telstra Yep - email finally fixed. But if you could help get my order placed for a second Wi-Fi Booster under your Telstra nbn house coverage guarantee that would be nice. Have had about 5 different people on the message app over the last week and still can’t get the order completed. FFS

  • peejosity peejosity (@peejosity) reported

    @Telstra and now the call gets picked up and put straight back on hold. A+ for bad customer service......