Telstra Outage Report in Canberra, Australian Capital Territory
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Canberra, Australian Capital Territory
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (5%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map Near Canberra, Australian Capital Territory
The most recent Telstra outage reports came from the following cities: Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Internet | |
| Canberra |
Phone | |
| Canberra |
Internet | |
| Canberra |
TV | |
| Canberra |
Phone | |
| Canberra |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Canberra, Australian Capital Territory
Latest outage, problems and issue reports in Canberra and nearby locations:
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Kieran O'Connor
(@_kieranoconnor) reported
from
Canberra, Australian Capital Territory
@Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342
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Bridget Tilley
(@bridgettilley) reported
from
Canberra, Australian Capital Territory
Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?
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Antifa Maynard G Krebs
(@Diamondback1949) reported
from
Canberra, Australian Capital Territory
@SpottyBalfour @Telstra Yes. It’s too funny. Totally inappropriate for a corporate behemoth. Needs more dour. Get a dour media consultant. Needs more 1980’s pretentious ****.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@Telstra Playstation please, but I am a long term Telstra customer. May consider it.
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Josh Withers
(@JoshuaWithers) reported
from
Canberra, Australian Capital Territory
@jendudley Apparently the current Telstra offering isn’t terrible either. I just like being out of a contract, and not with Telstra.
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malarndirri mccarthy
(@Malarndirri19) reported
from
Canberra, Australian Capital Territory
@Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri
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Annie Martin AM
(@MartinAnne139) reported
from
Canberra, Australian Capital Territory
Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks
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Wade
(@VK1MIC) reported
from
Canberra, Australian Capital Territory
@DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too
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eWasp
(@e_Wasp) reported
from
Canberra, Australian Capital Territory
Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions
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Giddey with Autumn Wind
(@giddeygirl) reported
from
Canberra, Australian Capital Territory
Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?
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eWasp
(@e_Wasp) reported
from
Canberra, Australian Capital Territory
Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions
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Woolnough ⚓
(@woolnough) reported
from
Canberra, Australian Capital Territory
On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail
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Linda Matija
(@Lindamatija25) reported
from
Canberra, Australian Capital Territory
@RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.
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Annie Martin AM
(@MartinAnne139) reported
from
Canberra, Australian Capital Territory
@Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.
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Ian McDonald
(@ianmcd85) reported
from
Canberra, Australian Capital Territory
@katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra
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Michael T
(@MichaelGT) reported
from
Canberra, Australian Capital Territory
@telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.
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HG
(@hgo7627) reported
from
Canberra, Australian Capital Territory
@Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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shazpappy
(@shazpappy) reported
@richopapworth23 @Telstra Hi Lauren, I have multiple case numbers but our cases seem to be closed by Telstra with out the core issue being resolved. Refer INC1566170, 17478271. Our ability to not be able to get NBN dates back to 15 January 2021…yes 8 months ago. Rather than resolve access was cut.
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Monique Kowalczyk
(@Neeky78) reported
@Telstra what’s up with the blackspot at Chatswood Chase? Busiest place in Chatswood & people can’t QR check in to Coles et al as no signal. And app doesn’t tell u that is problem so ppl don’t know to join centre wifi. Everyone crowding trying to figure out what’s wrong. 1/2
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Monique Kowalczyk
(@Neeky78) reported
@Telstra 2/2 Coles trying to get everyone to sign in on paper sharing pen etc. My phone shows only SOS. While always patchy in the centre it’s never been completely off like this. Been like it for a week now. Any update on when this will be fixed?
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DaddyJoshxXx Gaming
(@DaddyJoshGaming) reported
It is not yet known if customer data was affected by invoicing by some companies that use this service. Telstra customers data is not affected.
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munanga linguist (1 AZ 💉)
(@MunangaLinguist) reported
So here’s my bonkers idea. With attendance less than 60%, Telstra switches off mobile signal (except for emergencies) between 10pm and 6am on school nights. When attendance reaches 60%, it’s 11pm-6am. 70%? signal stays on til midnight, and so on. 3/4
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shazpappy
(@shazpappy) reported
@richopapworth23 @Telstra @telstra Is it that hard to ask to use a service you actually pay for?
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Mel Thomson
(@burger_t) reported
Must commend @Telstra for their outstanding service. Lost our phone line and internet connections yesterday morning and less then 24 hours later all is fixed. Shoutout to Tin and Hansel for their help.
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Sam Straaten
(@CMDR_Shuckins) reported
Alrighty, apparently there's an issue with a new modem Telstra has sent out. If I try to connect to it directly there's a driver conflict and my computer crashes. I don't know how I'm going to get new drivers for it though, so I'm in a pickle. Anyone got a spare CD-ROM?
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Richard Papworth
(@richopapworth23) reported
@Telstra thanks for cutting our broadband when you were away our NBN doesn’t work. Locked down homeschooling without wifi. Now you say 2 weeks to fix. @Telstra_news you are a disgrace.
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DaddyJoshxXx Gaming
(@DaddyJoshGaming) reported
Ransomware attacks on Aussie businesses is out of control. Another Aussie company that does support services for other Aussie companies including @Telstra @GoodStartel was hacked. just another on the ever growing large list of Australian business hacked this year @CyberGovAU