Telstra Outage Report in Canberra, Australian Capital Territory
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Canberra come from postal codes 2611 and 2612.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Canberra, Australian Capital Territory
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Telstra
Telstra is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map Near Canberra, Australian Capital Territory
The most recent Telstra outage reports came from the following cities: Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Canberra |
Phone | |
| Canberra |
Phone | |
| Canberra |
Internet | |
| Canberra |
Phone | |
| Canberra |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Canberra, Australian Capital Territory
Latest outage, problems and issue reports in Canberra and nearby locations:
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @NorelleFeehan @Telstra No, but promoting tinfoil hat conspiracy theories does suggest someone is an idiot.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @NorelleFeehan @Telstra You exist in a chaotic universe on the outer spiral arm of a minor galaxy around an unremarkable star on a miraculous planet. Yes conspiracy theories can be comforting but it is a selfish neurosis. I have never met a conspiracy theorist who volunteers for anything. All selfish.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
Oh and just to trigger all the idiots, sent from my 5G phone. Never felt better. I love it. Thank you @Telstra Looking forward to mmWave if the new @Samsung Note 20 supports it (deciding if to upgrade or not).
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Ian
(@Ian__P) reported
from
Canberra, Australian Capital Territory
@marcuskelson @Telstra Don't direct debit with Telstra. Their billing system is shit. As is their willingness to admit and address problems. Better still don't do business with them - it's a lot easier.
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Lindsay
(@Lindday8) reported
from
Canberra, Australian Capital Territory
@Telstra NBN speed slow and dropping out in Flynn act is there issue
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@Charrisa11 @Telstra @markhumphries Maybe go back to school and re-do basic physics before asking stupid questions that have been explained repeatedly which people like you stubbornly ignore. I can't prove ghosts exist, or don't exist. Look up how "science" works.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@MikeHynesyHynes @Telstra @markhumphries Yep and unicorns exist too because we cannot prove they don't exist. Same stupid reasoning.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @scottjlawson @Telstra No there's not. There is a precedent of bullshit spreading via ridiculous conspiracy theories because people still cannot grasp that they are not the centre of a vast, chaotic universe and no one gives a ****. Conspiracies are narcissistic neurosis manifested.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @scottjlawson @Telstra Yeah I've read about it. Unlike selfish neurotics who sit at home all day gorging on conspiracy theories, people like this are actually doing something useful for the world. Good on them. Turn the YouTube off and go help a charity, it will be do you good.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@scottjlawson @DONTCHIPMEBRO @Telstra So what these selfish neurotics are saying, is diabetics should be denied life changing help like drip fed insulin, because they see their own paranoid egos in the shadows. Great.
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Dave Hall aka Not Funny
(@skwashd) reported
from
Canberra, Australian Capital Territory
@fwaggle I bet Telstra’s historic network design had something to do with it.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @scottjlawson @Telstra I have volunteered myself for two human trials which have been swamped, I will be so happy if I am selected. Polio was real and horrible and this conspiracy self centred narcissistic bullshit is now hurting people. Vaccines save lives. The universe is chaotic. Move on.
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Lethany Bincoln ʕ•ᴥ•ʔ
(@kindatiredfwiw) reported
from
Canberra, Australian Capital Territory
@The_WarHen @Telstra No worries, it was an easy fix for a very dumb problem. Basically the sim i ordered that never arrived automatically activated, booting my sim into non-workable order.
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Mike Hutchinson
(@michaeljames947) reported
from
Canberra, Australian Capital Territory
@phbarratt Surely Thodey, fresh from his successful stint at Telstra produced a masterful report on reforming the public service- only to have it rejected by @ScottMorrisonMP. No doubt he has now learned how to please him....
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Dave Hall
(@skwashd) reported
from
Canberra, Australian Capital Territory
I didn’t notice any improvement in Telstra’s customer service during H1. I’d say it’s gotten worse.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@scottjlawson @DONTCHIPMEBRO @Telstra Oh look the selfish neurotic conspiracy ****** got all triggered and blocked me. I suppose the suggestion of being a selfish neurotic hit home. It's a common thread. I never see them out helping with anything. Just self absorbed.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@AUSBATTERYGRAD1 @FindlowHarrison @Telstra Then if the higher frequency is the issue yet terrahertz radiation is not, then please explain where "peak harm" is on the EM spectrum? At what point does harm start declining? Past 100, 200, 300THz or what? You're trained in this, you're concerned about 5G so you tell us.
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Gaz 🖖 (aka Gary Lum)
(@garydlum) reported
from
Canberra, Australian Capital Territory
Thank you, @Telstra My service seems to be back to normal after the outage.
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Au COVFEFE... Test!
(@giddeygirl) reported
from
Canberra, Australian Capital Territory
This bloody patronising Hi Mum video call from daughter, @Telstra, is so horrible. It makes me cry. I'm sure my kids laugh at me. I don't need to see it.
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@DONTCHIPMEBRO @NorelleFeehan @Telstra No, but promoting paramount tinfoil hat conspiracy theories does suggest someone is an idiot.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Pam Swanborough
(@NettlePot) reported
@telstra out of curiosity, why is your international roaming so secretive/expensive/inaccessible even for money? I utterly don't understand why this isn't just normal service, like it is in e.g. the entire rest of the world
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Pam Swanborough
(@NettlePot) reported
@Telstra Been on chat for 1.5 hours and it allegedly escalated to third line support, but then the chat just went silent. "It'll be another 10-15 minutes" 20 minutes ago. Precisely how crappy is your support?
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Danie Tregonning
(@DanieTreg) reported
@collect_1d The story was from Telstra to keep people from over using the service and getting into debt ie:“financial strain” etc etc. But they just did it and didn’t tell some of us
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purple minion
(@koobiologist) reported
just hung up on some telstra scam call after telling them to stream good boy gone bad #DoingMyPart
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Elizabeth Jurman
(@lizjurman) reported
@AmyRemeikis Yes check the connection...and the modem. It shouldn't be terrible 1km from the exchange - is that where the NBN connects to your copper line? Consider mobile broadband - Aussie Broadband, Vodafone or Telstra for three. Good luck.
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Ellen ✨
(@collect_1d) reported
@DanieTreg Oh ****, I’m also with Telstra but I was able to vote last year. But I guess if they’ve phased it out we don’t have much choice lol Let’s pray for good vibes and working websites on Friday
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Andrew Mattock
(@AndrewMattock) reported
So a new world at #telstrabusiness.. Telstra will give you a really **** service when you ring us... Unless you download the Telstra Business App then it will be all peachy.
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Pam Swanborough
(@NettlePot) reported
@Telstra I CANNOT CHAT TO OUR MESSAGING TEAM BECAUSE I CANNOT MESSAGE MESSAGING IS THE VERY THING I WANT TO DO AND CANNOT EXACTLY HOW ABUSIVE IS YOUR SUPPORT SERVICE DESIGNED TO BE?
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Camellia
(@Camelli79450301) reported
@AmyRemeikis I live in regional Victoria. We have a Telstra tower but it has been conjested for 2 years. We ended up getting the landline reinstalled and going over to Skymuster. NBN couldn't help us and Telstra wouldn't help us.
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Rod Gullickson
(@RodGullickson) reported
@AmyRemeikis We had issues when it rained, Telstra switched us to a different pair from a nearby pit to the node which is a few blocks away, has been much better. As others suggest, we got a cat6 cable run from where the cable entered the roofspace straight to the modem.