1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telstra
  6. ❯
  7. Canberra, ACT
Telstra

Telstra Outage Report in Canberra, ACT

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Canberra come from postal codes 2600 .

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Canberra, ACT

The most recent Telstra outage reports came from the following cities: Canberra.

CityProblem TypeReport Time
Canberra E-mail 5 days ago
Canberra Phone 1 month ago
Canberra Internet 1 month ago
Canberra Phone 2 months ago
Canberra Phone 2 months ago
Canberra Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Canberra, ACT

Latest outage, problems and issue reports in Canberra and nearby locations:

  • ianmcd85
    Ian McDonald (@ianmcd85) reported from Canberra, ACT

    @katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra

  • PeterJStevenson
    Peter Stevenson (@PeterJStevenson) reported from Canberra, ACT

    My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

  • giddeygirl
    Giddey with Autumn Wind (@giddeygirl) reported from Canberra, ACT

    Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

  • Malarndirri19
    malarndirri mccarthy (@Malarndirri19) reported from Canberra, ACT

    @Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri

  • e_Wasp
    eWasp (@e_Wasp) reported from Canberra, ACT

    Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • MichaelGT
    Michael T (@MichaelGT) reported from Canberra, ACT

    @telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.

  • _kieranoconnor
    Kieran O'Connor (@_kieranoconnor) reported from Canberra, ACT

    @Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • woolnough
    Woolnough ⚓ (@woolnough) reported from Canberra, ACT

    On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

  • JoshuaWithers
    Josh Withers (@JoshuaWithers) reported from Canberra, ACT

    @jendudley Apparently the current Telstra offering isn’t terrible either. I just like being out of a contract, and not with Telstra.

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

  • bridgettilley
    Bridget Tilley (@bridgettilley) reported from Canberra, ACT

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • hgo7627
    HG (@hgo7627) reported from Canberra, ACT

    @Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.

  • VK1MIC
    Wade (@VK1MIC) reported from Canberra, ACT

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • Dr_FaithG
    Faith Gordon (@Dr_FaithG) reported from Canberra, ACT

    @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

  • e_Wasp
    eWasp (@e_Wasp) reported from Canberra, ACT

    Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • Lindamatija25
    Linda Matija (@Lindamatija25) reported from Canberra, ACT

    @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • BrentZack
    Brent Zack (@BrentZack) reported

    @trickyidnego @Magpie1954nBird @Telstra So, I had spoken to customer service twice and sales twice. Both would have been able to see the status of the connection & plan for that account. Said nothing, happy to hoodwink us into getting a new, more expensive plan. I'd NEVER use Telstra.

  • BrentZack
    Brent Zack (@BrentZack) reported

    @trickyidnego @Magpie1954nBird @Telstra Dad was dying of cancer. Mum had dementia. I had been doing all their admin - paying bills, shopping etc, so never tought to ask or check. It turned out they had already been shifted to phone only plan on NBN fibre, (terminal box was in garage) Dad didn't think to mention/forgot.

  • tjscott
    Claire (@tjscott) reported

    Well, that was ridiculous, spent well over 8 hours talking to different @Telstra people. And the name on my bill today was misspelled. It shouldn't be my job to have to reverse engineer everywhere my name exists in your horrible systems and fight to have it changed one by one.

  • AnnieWyer
    Spikeyhair (@AnnieWyer) reported

    @MSMWatchdog2013 @Telstra Take your complaint to the Ombudsman. Telstra can’t get away with that.

  • PraiseTheSunMu1
    Praise The Sun Mum (@PraiseTheSunMu1) reported

    Internet is down for a few days. No phone reception at home either, can only chat when I go to town Telstra sucks.

  • JamieNicolaou
    Jamie Nicolaou (@JamieNicolaou) reported

    @Telstra Same issues as we’ve been having in our town, just like many other people all across regional areas, Telstra just doesn’t seem to want to fix their issues.

  • JennyGaudry
    Jenny Gaudry (@JennyGaudry) reported

    @Telstra This issue I have is all I wanted to do was have a conversation regarding increasing my sms limit. I was not even given the option to hold on the phone. Simply I was sent a text to go to Telstra online and sort it out myself. Then the phone hung up. Very rude. This happened 3 x

  • BrentZack
    Brent Zack (@BrentZack) reported

    @trickyidnego @Magpie1954nBird @Telstra Customer service said they don't know why sales would tell me that. I said, I do...sales paid commission. Told to tell sales the plan name for phone only, which CS told me, then put back to sales. They didn't know of that plan. Flat out lying to upsell. Bastards.

  • SugarsKath
    Kath Sugars (@SugarsKath) reported

    @MSMWatchdog2013 @Telstra How can that be legal? Mine went down automatically, from memory, once the phone was paid off.

  • sammiedude88
    Sam Sammoi Gordon (@sammiedude88) reported

    @Telstra hi team, having issues AGAIN with my dads Telstra bill, I’m authorised on his account, can I send a DM to discuss and have this looked into ASAP? Cheers