Telstra Outage Report in Canberra, Australian Capital Territory
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The latest reports from users having issues in Canberra come from postal codes 2600.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Canberra, Australian Capital Territory
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (36%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Canberra, Australian Capital Territory
The most recent Telstra outage reports came from the following cities: Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Internet | |
| Canberra |
TV | |
| Canberra |
Internet | |
| Canberra |
Phone | |
| Canberra |
Phone | |
| Canberra |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Canberra, Australian Capital Territory
Latest outage, problems and issue reports in Canberra and nearby locations:
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HG
(@hgo7627) reported
from
Canberra, Australian Capital Territory
@Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342
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Antifa Maynard G Krebs
(@Diamondback1949) reported
from
Canberra, Australian Capital Territory
@SpottyBalfour @Telstra Yes. It’s too funny. Totally inappropriate for a corporate behemoth. Needs more dour. Get a dour media consultant. Needs more 1980’s pretentious ****.
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malarndirri mccarthy
(@Malarndirri19) reported
from
Canberra, Australian Capital Territory
@Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.
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eWasp
(@e_Wasp) reported
from
Canberra, Australian Capital Territory
Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions
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Jason Ndeira
(@JNdeira) reported
from
Canberra, Australian Capital Territory
@gavin_laing That would be great if the streaming service was valuable. The inability to cast the game eg Chromecast means I still don't use the free "streaming service" I have with @Telstra
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Giddey with Autumn Wind
(@giddeygirl) reported
from
Canberra, Australian Capital Territory
Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?
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Michael T
(@MichaelGT) reported
from
Canberra, Australian Capital Territory
@telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.
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Wade
(@VK1MIC) reported
from
Canberra, Australian Capital Territory
@DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too
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Ian McDonald
(@ianmcd85) reported
from
Canberra, Australian Capital Territory
@katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra
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Kieran O'Connor
(@_kieranoconnor) reported
from
Canberra, Australian Capital Territory
@Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL
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Ian McLeod
(@ianpmcleod) reported
from
Canberra, Australian Capital Territory
@Telstra Playstation please, but I am a long term Telstra customer. May consider it.
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Dave Hall aka Not Funny
(@skwashd) reported
from
Canberra, Australian Capital Territory
@s3_gunzel @i386 @Telstra It’s not so amusing when you’re a Telstra customer.
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David White
(@m0457356748) reported
from
Canberra, Australian Capital Territory
@Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.
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Brumbies Man
(@Brumbies2003) reported
from
Canberra, Australian Capital Territory
@Telstra can you please advise why no one is responding to the support messages thru myTelstra App when your phone support says that is the only way to get online support
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eWasp
(@e_Wasp) reported
from
Canberra, Australian Capital Territory
Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions
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Michelle Kroll
(@AHCPhoto) reported
from
Canberra, Australian Capital Territory
@CapitalToad 1/2 I’m sorry to hear of your Telstra woes. I only have them for my phone service & never had a problem. I use iiNet for internet & they’ve been pretty good, though waiting on hold for an hour isn’t uncommon.
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Bridget Tilley
(@bridgettilley) reported
from
Canberra, Australian Capital Territory
Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?
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Josh Withers
(@JoshuaWithers) reported
from
Canberra, Australian Capital Territory
@jendudley Apparently the current Telstra offering isn’t terrible either. I just like being out of a contract, and not with Telstra.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🌸
(@fredermusic_) reported
Absolutely shocked that we’re now over 24 hours with home internet and phone service at home. I’m unable to stream, work from home (all of next week will be in the office), we’re completely cut off from contact. It’s a week before Christmas for goodness sake @Telstra 😡
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JD's NBA
(@JD_NBA) reported
@spclark14 @Telstra It is truly ridiculous. No internet, no mobile and FTA TV out also to boot. This is the problem with living in @Telstra only estate, you have no other choice but to put up with their pathetic product and service. Still no upload speed greater than 5mbps available.
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🌸
(@fredermusic_) reported
@JD_NBA @spclark14 @Telstra That’s bad enough. Some of us being forced to leave the house to work and unable to do other things at home that require internet. I just think an ETA of 1 week has to be some kind of practical joke. Sounds like they’ve made it low priority
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peejosity
(@peejosity) reported
@Telstra and now the call gets picked up and put straight back on hold. A+ for bad customer service......
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Mrs Cornflakes
(@cornflakes64) reported
@MorpheusBeing @CatPurry9 Good luck getting landline fixed! I had a huge argument with Telstra when NBN was installed. In the end all it took was for a new handset they supplied and somehow magic! Only took 3 months for them to figure it out. Useless! Hope you get it fix especially as it for medical 🤞
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Kierra
(@poisonzombii) reported
@deancourt @andy_penn @Telstra Where are you based? We're in Vic and having the same issue. Can't get a hold of anyone via the app or by calling.
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
Still no reply from @Telstra On hold for 30 mins now. Customer service is pathetic. Talk about taking your customers for granted.
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Dean Court
(@deancourt) reported
Woeful .@telstra support, act 2. All I want is to speak to a human! Your IVR is painful, your message based support is painful and so slow - when you get to chat to someone all they do is repeat the same old tests and nothing progresses. Waiting on the phone takes years :(
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DJG
(@djg1357) reported
@Telstra Yep - email finally fixed. But if you could help get my order placed for a second Wi-Fi Booster under your Telstra nbn house coverage guarantee that would be nice. Have had about 5 different people on the message app over the last week and still can’t get the order completed. FFS
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
@MissLizzieZiZi @Telstra Mine is as slow as a wet week. Has been for about 30 hours. Sydney. On hold for 30 minutes so far. Flogs.