Telstra

Telstra Outage Report in Canberra, Australian Capital Territory

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The latest reports from users having issues in Canberra come from postal codes 2611.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Canberra, Australian Capital Territory 02/22/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent Telstra outage reports came from the following cities: Canberra.

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City Problem Type Report Time
AustraliaCanberra Phone
AustraliaCanberra Phone
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra Phone
AustraliaCanberra Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • sister_ratched Jude 💉💉💉 (@sister_ratched) reported from Canberra, Australian Capital Territory

    @LifeTimeCooking We resolved the admin issues (outstanding bills she can no longer pay herself, and a dead phone which Telstra *now* knows about). As for the washing: I asked them about it in Nov, but nothing has happened so I'll ring the manager on Monday with a stern voice.

  • thefoodmarshall Fran Marshall (@thefoodmarshall) reported from Canberra, Australian Capital Territory

    Hey @Telstra 3 “experts” with 3 hours of “gold” help, 3 attempts to pay an auto payment YOU screwed up, service still suspended, 3 hours of “oops something went wrong”, a 65 MINUTE PHONE WAIT, 4 people who cannot use services we’ve been paying for for 10 years. Absolute joke.

  • PeterJStevenson Peter Stevenson (@PeterJStevenson) reported from Canberra, Australian Capital Territory

    My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

  • giddeygirl Giddey with Autumn Wind (@giddeygirl) reported from Canberra, Australian Capital Territory

    Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • thesiswhisperer Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory

    So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

  • _kieranoconnor Kieran O'Connor (@_kieranoconnor) reported from Canberra, Australian Capital Territory

    @Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

  • booth_alison Alison Booth (@booth_alison) reported from Canberra, Australian Capital Territory

    @Telstra The service has now been miraculously restored… at last.

  • Lindamatija25 Linda Matija (@Lindamatija25) reported from Canberra, Australian Capital Territory

    @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Spoke with Kate @Telstra who has provided the best service then transferred finally to another team and everything went downhill. I just want my elderly parents phone to work. Don’t message me as my blood pressure is through the roof @Telstra

  • ThylacinusC BlackStar (@ThylacinusC) reported from Canberra, Australian Capital Territory

    So #Telstra is throttling the internet again in MACGREGOR ACT. Really a big problem for those of us who work from home.

  • Dr_FaithG Faith Gordon (@Dr_FaithG) reported from Canberra, Australian Capital Territory

    @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

  • woolnough Woolnough ⚓ (@woolnough) reported from Canberra, Australian Capital Territory

    On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • Ian__P Ian (@Ian__P) reported from Canberra, Australian Capital Territory

    @MarkusMannheim No. In fact I think @telstra has deliberately let it run down hoping that the @actgovernment will be gullible enough to throw money at it.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • funintherun Dame Kenneth Behrens PFIZERED (@funintherun) reported

    @Telstra Well, Angie, after 13 months of getting nowhere, something suddenly changed at telstra, and Michael Atkin was personally inviting long suffering customers to email him for a resolution. A few calls, emails, verifications, and SMSs later, I got...a refund!

  • sid_verma Sid Verma (@sid_verma) reported

    @Telstra I m know exactly what they are. It was to highlight that I’m chewing through my mobile data month after month because my NBN continues to drop gazillion times a day ….. and it’s been 3 months of talking to Texh Support and nothing is fixed still.

  • Mad_As_Mel Mad As Mel (@Mad_As_Mel) reported

    I think @Kmart_Australia got their Customer "Service" telephone hold system from the same people that do @Telstra. Bloody awful. 22min is not acceptable. Hire more people.

  • rawprawn25 Todd Blackwell (@rawprawn25) reported

    @soniahornery1 @Telstra Know of a bloke that spent 4 hours yesterday on the phone to @telstra ended up with the opposition fixing his issue

  • rlbjmb8881 Richard Burridge (@rlbjmb8881) reported

    @alansattler74 @Telstra Be Monday at best. How any business can treat customers so bad and take their money has got me f##ked

  • thisismywww Daniel Porter (@thisismywww) reported

    @redambition I had a number of issues with them on cable. A 100/4 service of a night, I was getting about 5/.2. It took them 3 months to admit congestion. Moved to Telstra at that point (cable), then nbn Aussie.. not sure if there is congestion on NBN service..

  • SunsDownUnder Glen Brown (@SunsDownUnder) reported

    @Telstra Thanks. I spoke to someone via chat in Nov 2020 and asked to cancel my account. They said they would, but I was subsequently billed for the next 4 months. I have only received a refund of $10 via cheque. I followed up several times to no avail.

  • Nemisis1509 💧Nemisis (@Nemisis1509) reported

    @Telstra It’s not a new account; I’ve been a customer for years - I am currently $200 in credit! The CSR wouldn’t even LOOK UP my account without me showing photo ID AFTER online reps told me everything I wanted to do could be done in store with the ID I have.

  • DameBrainy BrainyDame (@DameBrainy) reported

    @drvyom And we're all counting down til the next election. The potential for hope does not wane. Even if Clive Palmer and that wack-job Craig Kelly are sending spam messages to people's phone numbers. #Telstra to blame.

  • Nemisis1509 💧Nemisis (@Nemisis1509) reported

    Thanks @Telstra or making me feel like a bad person for being poor. The online peeps said ‘can’t help you, no drivers license, go in store’. I go in store; ‘where’s your photo ID?’ The CSR wouldn’t even look at my record without a photo - and I had my birth certificate on me.