Telstra

Telstra Outage Report in Canberra, Australian Capital Territory

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The latest reports from users having issues in Canberra come from postal codes 2600 and 2601.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Canberra, Australian Capital Territory 10/02/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent Telstra outage reports came from the following cities: Canberra.

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City Problem Type Report Time
AustraliaCanberra Internet
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra TV
AustraliaCanberra Phone
AustraliaCanberra Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • Lindamatija25 Linda Matija (@Lindamatija25) reported from Canberra, Australian Capital Territory

    @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

  • _kieranoconnor Kieran O'Connor (@_kieranoconnor) reported from Canberra, Australian Capital Territory

    @Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

  • MichaelGT Michael T (@MichaelGT) reported from Canberra, Australian Capital Territory

    @telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

  • PeterJStevenson Peter Stevenson (@PeterJStevenson) reported from Canberra, Australian Capital Territory

    My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

  • e_Wasp eWasp (@e_Wasp) reported from Canberra, Australian Capital Territory

    Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • giddeygirl Giddey with Autumn Wind (@giddeygirl) reported from Canberra, Australian Capital Territory

    Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

  • woolnough Woolnough ⚓ (@woolnough) reported from Canberra, Australian Capital Territory

    On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • ianmcd85 Ian McDonald (@ianmcd85) reported from Canberra, Australian Capital Territory

    @katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Spoke with Kate @Telstra who has provided the best service then transferred finally to another team and everything went downhill. I just want my elderly parents phone to work. Don’t message me as my blood pressure is through the roof @Telstra

  • Dr_FaithG Faith Gordon (@Dr_FaithG) reported from Canberra, Australian Capital Territory

    @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

  • e_Wasp eWasp (@e_Wasp) reported from Canberra, Australian Capital Territory

    Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • Malarndirri19 malarndirri mccarthy (@Malarndirri19) reported from Canberra, Australian Capital Territory

    @Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • BlknWhtKat MMKreasionMM (@BlknWhtKat) reported

    @dsr150250 @Tim_jbo Don’t think we ever knew or cared where electricity came from &we never wasted it. We never had the multitude of electrical devices & technology to throw away or continually upgrade. Our phone lasted 40 years & still would be usable but Telstra removed the infrastructure

  • AlexKizhakethil Jacob KIZHAKETHIL ALEX (@AlexKizhakethil) reported

    ✓When asked about a resolution, they said that my issue could only be escalated and there was no resolution date provided. I’ve spent over 5 hours on call, can you please do something about this? (4/4) @Telstra

  • fernei01 fernei (@fernei01) reported

    @Telstra Hi Tori no reference number as the only way of contacting Telstra for service issues is via chat. We have been greatly inconvenienced with 2 adults working from home and two children home schooling. We are on a 50 Mbps plan and currently getting between 3 and 12 Mbps.

  • island_scenery 🌏🦌🐨🌴🌲 (@island_scenery) reported

    @Telstra The article says Android- what of others such as iPhone etc? Is Telstra considering providing a service that blocks any such attacks, for instance, by request of the customer?

  • showtoonz Showtoonz (@showtoonz) reported

    @Telstra so this morning my wife had an online interview done from home in the inner west of sydney. The service was so galactically slow she had to go to her mobile for the interview. Im wondering why am i paying 100$ a month to get a **** service on NBN. And you say....

  • ianalberto01 Ian Alberto (@ianalberto01) reported

    @Optus you are making @Telstra look compotent. Give me a damn call back.

  • GrahamSciberra1 Graham Sciberras (@GrahamSciberra1) reported

    @Telstra 3/3 - tried that, was told to call Control Group on 1800 096 566 - did that and was told I can't upgrade at all because of my plan I've been through 2 credit checks, verified ID twice, have repeatedly been called a 'new customer' despite having been with Telstra now for 1 year.

  • racaustralia Robert (@racaustralia) reported

    @Telstra tax write off, ads, don't pay service people

  • elizabeth_BBC greg (@elizabeth_BBC) reported

    @Telstra Hey Ryan, I spoke to Libby from the CEO complaint team on Thursday. She guaranteed my problem will be urgently resolved and promised she would be back in touch on Monday. Guess what??? She lied, did nothing and then told me today she has emailed someone 1/2

  • leigh_morpeth Dr Leigh Morpeth 💚🌏✊🧬🗣 (@leigh_morpeth) reported

    @synapse101 @Telstra @Telstra sucks - always have, always will - use to charge my Nanna deceased Nanna who made 5 phones calls a month a $40 access free - no heart, no service artiste & no future..