Telstra Outage in Traralgon, Latrobe, State of Victoria

@GregGibbo28 Was it a verbal threat on telstra app or did you lodge a complaint online with ombudsman?

@Kareeming_1 @murzo_4 Got this same **** a few months ago with a Foxtel Now overcharge. Got sick of the BS, logged an issue with the ombudsman and got refund within two weeks. It was like the Telstra operator was dealing with 10 calls at once

So last night around 4:30pm I decide to go to Telstra after work to buy a new phone since it was “Telstra day” so they has sales on. Turns out they are only open 10am-3pm, during a lockdown where most essentials are working 9-5? It was even late night shopping lmao wtf

I actually use to really like @Telstra but maaaaan the experience I’ve had the last few days has put a bad taste in my mouth. **** this company, anyone know of any phone companies that don’t use Telstras towers? Because fuckkkkk Telstra.

@Telstra I have wasted hours & hours on over 10 call, long waits to be even answered & then switched around&cut off waiting for transfers. Last Fri I had my concerns escalated for the 5th time&promised a call,never happened. Today complaint logged, promised a call back in 2 hours,nothing

@Telstra Well I have been interacting with hopeless front line call centre staff since March 2021. Even the capable responders simply follow word for word a telstra script.They possess no capacity to help, refer up to a manager or transfer to someone who is competent and invested in issue

@Telstra_news yeah don't dis silly Telstra they paid a lot for this ad and get Twitter to suspend people that call them out on how **** they are

@Stowie16 I know exactly how you feel. Had issues resetting up my auto recharge 4 days ago and sent direct message to Telstra here on Twitter. They replied instantly and my issue was solved in 5 minutes.I will use Twitter from now on

@Telstra No, not yet. Been told a 4 day window to fix. Trouble is, this happens frequently in wet weather because of the very old copper in this district. Actually been out for a few weeks, I just couldn't face the phone call earlier.

So as a Telstra customer I am paying a extra $50 over my old plan to join NBN to cover the cost of free calls , Via a public phone ..! Really , this is too much !!

@Telstra Again no contact from anyone. 57 days without phone or internet service. No communication.

@MichaelJSky @carlaleeB @alisa_stephens Good luck with that. I'm still trying to work out if what Telstra did on Fri is the uplift.. hasn't been a lot of change to bandwidth (ours had an emergency increase last year anyway when school moved site).