Telstra Outage Report in Cornwallis, Hawkesbury, State of New South Wales

@NickRossTech @NBN_Australia WATFJ.....can't even provide a basic service now want extra for basic........still waiting for my fix....paying Telstra/NBN for 100 getting @ best 23.........they are "investigating"........🤔😁🤣🤣🤣

@Kathblue @Telstra We had a grey box too. Our current internet is 100mbps through the Foxtel infrastructure. They’re using that same infrastructure to supply the nbn(tm) and I have just agreed to go with @telstra bc they could provide nbn(tm) with same service as current cable internet #winning

@Telstra We have done this and it says no issues. However, no internet here... just want to get an estimated idea on what is going on.

@SteveMolk @VodafoneAU @Telstra ****** @telstra slap you with a $15 late fee if the system doesn’t process your payment by the due date. Due on day-n, pay it on day>n+1 and whack. You get one waived late-fee per 12mo. Great Internet. Crap customer service.

@Telstra No, And I have restarted my router and computer multiple times. Friend in nearby suburb also mentioned bad connection at the same time I was having issues. Cbf to deal with tech support for useless solution when its a problem on your end. Had this talk before

@alborzfallah @trevorlong @PaulMaric @Telstra I think you better talk to Paul. I sense there’s mini crisis in the CarAdvice office about phones. Hope the bosses can fix it. #prayforcaradvice

@Telstra @Kathblue Don’t ring them Kath. Use the chat. You’ll then have a record. Never. Use. The. Phone! #dealingwithtelcos101

@Telstra This has been going on for months. Have to toggle airplane mode off and on to get a connection. Their ‘solution’ is to disable 4G and only use 3G 🤔

@thecattery @trevorlong @Telstra Nup. Which is the worst part!

@Telstra Services are down =/= Services are being especially slow and non-responsive at times. Don't misconstrue my words. The connection is running but it is abnormally shit. Your end, not mine.

@Telstra Being aware of bills is one thing; being aware that help is available in extenuating circumstances is another; but to automatically levy a late fee when an account is a day or two late is something akin to gouging 4/...

@Telstra out at lunch and get iMessages 15 mins after they were sent to me because full signal but no data. This really is pathetic and disabling 4G is hardly a solution

@Telstra have been having issues with internet speed at Glenhaven.m NSW 2156 for days now - could someone please let me know when this issue will be resolved - hard to run a business with your network service. Thanks

@Telstra I've reported it a number of times and I have a case manager on to it but I'm now into the sixth week of an outage and it's just unacceptable.

@LesStonehouse Yep for months. I rang Telstra to complain. The robcall menace slowly fizzled out. Also I am on a no call register to ward off the crap.

@Telstra Doesn’t help, Ryan. What we need is an understanding Telco. 1-2 days overdue doesn’t warrant a $15 fee. If it is routinely overdue by a month or more then it is warranted. This is why people struggle with their utility bills- no leeway, no flexibility, no compassion 2/..

Searching "telstra outage" or "telstra complaint" on twitter shows you the massive problems @Telstra are having and the number of people impacted. Resolution times are unacceptable and the lack of transparency is very poor. I'm now into week six of an outage in Dee Why. #fail

@SContominas @aus99a @Telstra They're all shit, just to varying degrees of shitiness.

@Happylittleveg @teeser @WildeGio @GeorgeBludger Foxtel now is there streaming service. I received it free on my telstra contract. Great to watch CNN. Oh and watch the first 7 seasons of Game of thrones free. So yes it is also a streaming service

Telcos @Telstra & @Optus are looking under the lead of the @NBN_Australia to charge people more for the use of streaming videos services! #No! Absolutely not! We are already paying for internet service. If you add this new charges it’s a ***** money grab! #WTF

@Telstra you ring your support line it’s close it sends you to your app and the app gives you an error. Not helpful when fixing my parents home phone message bank who are missing medical calls.

@Telstra internet not working

@jackbegbie @Telstra Telstra don’t fix the pavement. The local council does. It’s an agreed process where Telstra pays the council to make it happen.

@Telstra @jackbegbie How about you fix what you ****** up, you vandals?

******* I hate Telstra tv when the power goes out! Why can’t we just have the coax into the ****** tv without all this tech bullshit 🤬

@christianharrup And maybe Telstra should employ landscape architects if not already? I am guessing, that for the engineer, they’d see the phone hooked up quickly and working for the public as a high level of service to the council.

@Telstra I did that. For 2 hours. Then the ticket was closed by the system and as Telstra systems can’t reopen tickets I had to go through it again so the ticket could be opened. Not a great experience for the customer. And I’m told NBN being here tomorrow is still “tentative”

FFS, Telstra, could I trouble you for internet access for more than 2 minutes at a time?

@Telstra I don't beleave telstra is at fault I bleave acma and asio and afp have something to do with western Sydney wifi outage too

@yomikestevens Belong are good, they use the Telstra network but don’t have access to 5G, only 4G