Telstra Outage in Geelong, State of Victoria

Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..

@sunriseon7 Worst telco Telstra every time dropout new modem x6 in 6 months.James

@Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form

Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

@Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!

@Telstra your staff were unhelpful on the phone. @Ticketek_AU your website is not applying discount for any game, whereas the @Ticketmaster is applying the proper discount! Please help. Game is tomorrow!

@Henjam48 @JaneCaro @TonyAbbottMHR @NBN_Australia They’ve been set up to fail. Like most entities that are answerable to govt. The person responsible for it all is JWH. Had Telstra not been sold in the first place, it would have continued to upgrade its network and we may not have needed an NBN on the scale the ALP envisaged.

@Telstra Yeah, cancel my order. DM for reference number

@Telstra Says no outage in Lovely Banks but I cannot access anything 4G or 3G.

@Telstra you forced me to go to the TIO when a simple phone call could have averted the need to involve the TIO. Your customer service ranks on top of the worst shit ever.

@Kynes3 It’s a disgrace but I’m not surprised. They sold off Telstra and then NBN has to pay it ridiculous money to have access to infrastructure that belonged to us. Would never have needed the NBN if Telstra wasn’t privatized as it was open door policy to not spend money on maintenance

@Telstra Happy to give you 24 more hours to fix before raising a complaint or cancelling the order entirely and going back to TPG. Order number 1-1792466545961. I work from home and Wi-Fi is crucial . Disappointed.

@Telstra Hi Tim, we have yet to receive a complaint number yet as we can’t get through to someone to help. My partner has twice spent 45min on hold to be told that a case manager will call us. No word. Ordered internet to new house two weeks ago, sales team very efficient tech team not so

@Telstra your customer service in the Geelong Westfield Store is sub standard. Your system of taking names instead of dealing with customers absolutely sucks! Buying a Prepaid handset should not be so difficult or time consuming. This is not the time of year for that

@Telstra Nobody knows, Renee, and that’s the main issue! It was ordered on 9 Nov, took two days to go from Sydney to Melbourne, and according to the tracking info has been sitting at the Melb depot with no further updates since 11 Nov. It only needed to go another 45mins down the road!

@Telstra Service seems to be back up :)

@Telstra hey got no data or signal in Lara, few other work mates with same issues on telstra.

@thecattery @Telstra @Optus @VodafoneAU @Optus network was no good at @kardinia_park on Saturday afternoon during the @AFL #AFLCatsFreo game. iMessage & text messages failing to send. Apps not being able to update in a timely manner. I’ve had 3 providers in 3 years and all have been the same.

@metrotrains @Telstra in this day and age, we can barely make voice call in the city loop and the data connection is almost non-exist! Fix it! #cityloopfail #notgoodenough

@Telstra No worries. I’ll keep testing it and hopefully it improves. We had the NBN guy here making the change on Saturday. He couldn’t even get a signal for the first hour. So that wasn’t a good start. Then finally got it going. The network has been poor in the area for a while.

@Telstra @andy_penn Thanks Telstra, NBN was booked to be activated on 7/11. Didn’t happen. 2 hours on the phone without success. Many calls since, twice told to make sure modem is left on for 48 hours and it will fix itself. Still adsl. Telstra to call this morning still waiting

@BenSonicz Similar to the phone call I got a month ago. "Telstra rep" calls to say my Internet will be disconnect for 48 hours due to security reasons. I have not been a customer of theirs for over 20 years.

Hey @andy_penn - speaking of waiting for a call that never eventuates, can you make sure yours is on about 17:00 this arvo. You may recieve a very unwanted call complaining about @Telstra .... don't worry- it's definitely not me 😎

Used to be only data was an issue #2G @Telstra - Yes, I am in town.

.@Centrelink Thank you for calling. With the problems with your phone system over the past week I am hesitant to blame @Telstra for the telephony issues today but there have been some call dropouts. @Telstra I pay top dollar for my phone service and I expect it to *always* work.

Hey @andy_penn my MnLaw still is without @Telstra phone. It's 11am and she has not received a courtesy call with an update on this never-ending drama which you should stop apologising for....

The legend (told to me by many a Telstra support person) tells that they have the magically ability to restore internet, fix phone lines

There is a legend oft heard of - Telstra Technician. More elusive than the tooth fairy, I keep getting told one is coming, I sit and wait, three times now...but alas they never appear....