Telstra Outage in Central Coast, Gosford Shire, State of New South Wales

@Telstra I could, but it has not worked for the half dozen other times I've been asked to do it. It's been acknowledged as a problem with numerous people and the app is broken. Thanks Evie, I would prefer to hear from the app team as to when it's going to be fixed!

@Telstra Hi Lara. It's a Telstra Marketplace Business Account. We were told services would be restored midnight last night but it wasn't and we haven't had an update since. Needs to be escalated. 100+ people relying on your service to run our organisation.

@Telstra Zero wireless connection & lag from our Smart Modem & it doesn’t move to the 4G network when there is an outage. Last 3 days has been shocking . Can you help?

@Telstra your NBN service is so so bad it’s beyond words - 0.1MBs “speed” for days, online help/chat is unmanned and over 1hr listening to your hold music!! Hopeless.

@chrismurphys @Telstra Seems awfully familiar.....took us 10months to resolve.......& now the taxpayers have coughed up another $3bn to "fix" the NBA 😠😡

@tomcollins76 Yeah, the independent systems it replaced did that and did it well. I've identified at least three specific issues but they boil down to overengineering (imho) and not gracefully handling flaky connections while Telstra 4G had a moment.

Went to @Telstra Bondi Junction for help about updating a New system in my phone. First she asked whether I was with them. Yes, then another guy says that the Wi-Fi is down! What kind of service is that? These people are a putting down your name! #auspol

Why ******** do I constantly have to log back in to 10play, 7+, 9now and also the ABC and SBS streaming through my Telstra TV. So ******* irritating.

@Telstra - no you can’t talk to a human. But you can’t text! It’s fun, just like two friends.....texts and this “live-chat” has now had one hour between responses from customer service. Your systems suck. Hire more people to answer the phone! There’s heaps of youth out there!

@Telstra Hi. Unfortunately, still nothing has been done to fix our home internet problem and called the past three days and waited on hold for hours.

Just to update, there is no internet, no phone line and no Foxtel @Telstra . So there is obviously an outage in the Haberfield 2045 area of Sydney.

@BB140888 @GuySebastian @Telstra Ohhhh sorry I can’t help with that one. I’ve never used it. Weird it won’t let you play it on the tv!

@Telstra Thanks cas. I’ve been trying the online help but after the first automated response there was nothing in reply. Is there a number to call as the internet isn’t working sufficiently to complete the steps required. Thanks

@chrismurphys @Telstra When Optus first came onto the scene I couldn’t wait to get rid of Telstra. These days, I’d say, there all much a much. But, I’d never go back to Telstra.

@Telstra Hello. Your velocity service has now been down for over three days. That is three days without internet, free to air TV Channels or mobile reception. Thanks goodness that my mobile is with another network or I’d be totally cut off. Please provide an update. I will be going to TIO

@Telstra Hello. Your velocity service has now been done for over three days. That is three days without internet, free to air TV Channels or mobile reception. Thanks goodness that my mobile is with another network or I’d be totally cut off. Please provide an update. I will be going to TIO

@Telstra Thanks. There’s no issues in the area. It’s been really bad for over a week now.

To make matters worse, Telstra also have a network outage with their mobile service in the area. This means connectivity to the outside world is void. If you needed to make an emergency call, nope. If people needed to contact you, nope. If you needed to work from home, nope

@Telstra Hi Tori, thanks for the reply. Is there any idea what has caused this and why the ETA for a fix is a week? It must be a serious issue if a week is the given time.

@QuikSand86 @Telstra And not a peep of a reply from Telstra. Amazing customer service.

@Telstra Finally I think we might be able to make progress. The other issue is of course all the sales lies about the phone being insured with upgrade and protect

@Telstra sales people sold us upgrade and protect as insurance against loss and damage and compare it against competition. When we reported a stolen phone, we were told the phone is not insured, we are on our own.

@Telstra your customer support is appalling!! Why is it so difficult to speak to someone to get help?? Call centre only open business hours M-F. Messaging has to be done through your app and virtually impossible. Sort it out, please!

@Telstra Thank you. Can I suggest that your customer service department is informed of the issue and the letter sent out?

@Telstra I'm sorry but I did. The customer service person had no idea what I was talking about, they refused to help and then hung up.

Telstra Wifi in Morphett Vale is there a problem?

@robfarago @Telstra yes it does. but not sure were it is or impact on our service

@Telstra we received a hand delivered obvs urgent letter requiring us to phone 1800 136 691 to org a technician to replace a UPS as it could catch fire! Yr customer service could not help and hung up on us. Please advise.

@Telstra I contacted #Telstra through MyTelstra and 5 hours later I was contacted .... after another hour of contact, I was told they will log a ticket and someone will contact me in 1 to days.Not good enough. You are meant to be the flagship carrier ... fail.@andy_penn

@Telstra What I wanted was the same contract pricing and conditions as the 5G plan, but utilising the 4G network instead.