Telstra Outage in Central Coast, Gosford Shire, State of New South Wales

Hey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in

@Telstra Drops out randomly without warning.... then a few days later I get email from you guys saying an outage but everything is fine on my end....

@Telstra Lol that was a late post.... was resolved already!! But Cecil Hills really has bad signal with Telstra so please fix that....

Ordered a major xmas gift on **11 Oct** with @Telstra. Still dont have it. Have been lied to re delivery date every week for a month now. Help operators are useless. No answer to basic qs. Thought I’d use some reward pts since they were just sitting there. Never again.

@NBN_Australia @Telstra Any chance if getting the internet issues in Neutral Bay sorted!!! 😡🤬

LOL fully forgot I had unread DMs from Telstra and NBN on here. So glad that part of my new life is fckn over. That suuuuucked so bad.

@Telstra As if I can be bothered helping you guys fix a fault for somewhere I am parked for 10 minutes. Telstra is poor coverage in general now and reporting it doesn’t help I’ve tried at home for 6 months.

Good job @Telstra At milsons point and no signal. Great network you guys have these days.

@christianharrup And maybe Telstra should employ landscape architects if not already? I am guessing, that for the engineer, they’d see the phone hooked up quickly and working for the public as a high level of service to the council.

@christianharrup @cityofsydney @CloverMoore I’m all for good planning and well-designed phone boxes too, but don’t think blame rests on Telstra here. Those phone boxes, ugly or not, are an essential service to those w/out phones. Telstra are not designers. Good design management would consider that.

@MikeCarlton01 Yep utter Bullshit Mr Fletcher. When Turnbull announced the fibre to the node approach, every Professional IT person in the country cringed. We knew that the old Telstra network was way past its use by date and would create nothing but trouble trying to handle NBN transmission👎🏽

@geoffrey_payne @vision_iii Margins of the providers have been eaten up by wholesale costs. It’s worse now than it was when Telstra owned the fixed line network. Telcos avoiding the NBN makes the NBN business worse and more of a loss for taxpayers

@NBN_Australia I have taken this up with Telstra on 3 occasions. It's the old Foxtel cable. It apparently needs an upgrade. Not prepared to help

Our internet is down. I have been troubleshooting with service provider or 3 hours and it is still not fixed. It is midnight and I want to go to sleep. #telstra #canwefinishthistomorrow #needsleep

On Thursday I changed my mobile plan with @Telstra, woke up this morning and they have cut off my internet and are unable to reconnect for 3 days!!! No one can help over the phone and are telling me I have to pay a reconnection fee. @Telstra why are you so ****!!!!

@Telstra I moved to Vodafone 3 years ago due to the issue. Just happened to check on my work phone and it’s still bad. ¯\_(ツ)_/¯

Telstra 4G is still **** in the airport train tunnel.

@Telstra I have been chatting to your usless staff for over 7 hours now to fix my Pixel 6 Pro pre order that you screwed up. Now it look like I won't be getting it on launch all because your staff are completely incompetent.

@Telstra Yeah. I know. Because I keep turning it off. Why can’t you respect that and at least just ask instead of doing it automatically? My point is i am in australia. Not travelling. So your “automatic, to help” argument is a fail

Hey @Telstra your contact centre is awful.

Dear @Telstra, I understand you're sending me a bill for a service I enjoy quite well, but you see, we're all in this together and if you could spot this one, I'll get the next one <3 /s

@LesStonehouse @Optus Oh dear, its awful isn't it - my 96 y.o. mum has troubles too with Telstra and self & husband live remotely where we can only get Telstra (& no mobile) and we can spend months & months without a 'phone ... & we run a business from home. Universal Service? Nightmare.

@Telstra Wifi*** my stupid auto correct

@AlsPatch @LesStonehouse @Optus Many opt in to Telstra due to reach of service only to find they have way too much traffic on the platform and big biz and big media (read Murdoch) get priority of commons segments now most media is digital. Murdoch is chasing Optus Satellite tech contracts, should be stopped!

@LesStonehouse @Optus Few yrs ago Optus was supposed to send new sim card out for my portable modem. Took 6 wks because had wrong address (existing customer 3 yrs) & people got it were away for Christmas. Went into Telstra & got modem within a week. Service not always good but better than Optus.

@LesStonehouse @Optus Even telstra provides free router upgrades if you are a reasonably long standing customer I was with telstra 6 years never paid for a router Change ISPs If she's on fixed wireless skymesh are brilliant and cheap

@Telstra I have not as I am catching up on the work I missed out on last week due to the outage and @Telstra have limited after hours correspondence.

@hotnutbar @LesStonehouse @Optus Out where I live Optus has much better coverage than Telstra with the mobile signal. I used to be with Optus but they absolutely stink with their customer service so my mobile is through amaysim (cheaper and better customer service).

@Telstra @BenFruitTwitch LOL even this response is comically bad. Read the tweet, and send the poor guy a tech. You'd probably know about it if an entire area was out of service for 4 days

@EileenOrmsby @Telstra Now I remember why I followed you. You report on an area of the internet that I know nothing about and have never been bc I'm afraid of the dark... props for having your pgp key in your profile. I think that might be the 1st time I've seen anyone do it not that I know what it is.