Telstra Outage in Central Coast, Gosford Shire, State of New South Wales

Hey @Telstra it'd be awesome if you could send the tech promised a week ago to my kids after-school care pronto. Landline down and crap mobile reception means if there is an emergency they can't call for help. Grays Point Activity Centre #sendhelp #safety #CustomerService #FixIt

@MJFY @fictillius @Telstra @andy_penn Yup. They have network monitoring too. I tried doing one of the network reports for Green square station. Would have needed a day off work to do all the testing asked of me. It affects every person at green square and CBD.

Hi @Telstra 4G in the Sydney CBD is broken again.

@knarfnamduh @deemadigan @Telstra And no service as well.....waited 47 days to connect to existing working installation, just moved recently waiting 14days, so far. Been paying for 100, getting 43 @ best, appears it's fttc @ best......good luck.....just love Telstra

.@Telstra had full 4G signal today at lunch time in Sydney CBD but 0 data (2 phones )

@Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

@Telstra Literally. Nothing. We keep getting told to check a page that lists local outages and it keeps changing the outage time. We are getting literally no answers as seen in previous posts.

@Telstra Yeah nah. Not hanging on the line for half an hour to help you learn to spell

@Huw_Merlin @LNPvoterfail @deniseshrivell NBN don't call it a modem anymore...they call it a NTD, it's an brand ARRIS . Took them 47days last time to get here & less than 8mins to fix 2 off them....totally incompetent deal Telstra blames NBN blames Telstra, problem is, you dont have a contract with NBN, must use provider

@Huw_Merlin @LNPvoterfail @deniseshrivell Agree there, but waiting to see, big potential problem could be drop out during large downloads & of course costs. Currently am using NBN Telstra am paying for 100, but getting max 43.....not good, just shifted & now have blinking green lights & nothing...🤔😠😠

@Telstra An existing service. I've got two numbers for you. 12071584798394 and 000031495348

@Telstra There is no outage. Makes it worse. Pathetic internet in 2019. Dial up speeds were faster!

@Telstra and the worst of it is that on Friday when we called the person we spoke to in thursday didn’t even make a note of the conversation on our file. We had done a bunch of troubleshooting and they denied even speaking to us. So that hardly seems an option anyway.

You got to love @Telstra...long weekend and no @Foxtel and no internet....every week an outage. Pathetic organisation, sick of paying my hard earned on these clowns.

@Telstra I suggest you revert back to humans... your customer service is extremely frustrating.

Customer service at @Telstra. If you’re going to sms, email or message me, then please reply to me response. One way communications is not customer engagement.

The nbn and internet situation in Australia is bad enough, but this whole situation has seriously stopped me ever, ever signing up with @Telstra again, and will adamantly be advising friends and family of the same. Never have I experienced such a lack of basic caring from staff.

@Telstra stop sending NBN packs unless you can actually support whats offered (not just nbn) and get real Customer Service back.. switching... disappointed.

@Telstra well.. most dissapointed..id like to talk to a CR (from Australia) Call centre was rubbish..4 hours wasted..issue unresolved..

More @auspost mistakes. Right up there with @Telstra in regard to diminishing services and broken infrastructure. We are all being squeezed in the death-rolls of 2 Australian brands. Not good enough.

What a laughable company, including it's poor service. Keep cutting jobs #telstra, robots will do the work for us.

@BenPugsley @Former_legend @Telstra That’s not a Telstra problem it’s a printer problem

@Telstra This was the first thing I checked. No mention hours ago of an outage, no mention now. We’ve rebooted our modem/router 3 times to no avail. I’m now using my limited mobile data to do anything.

@Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

@Telstra its not June 3rd... broken internet connection for several days already... foxtel works...but net/wifi down.. id like an answer plz. 2194

Ah yes. Telstra throttling uploads making 1200mbit down completely useless.

@techAU @Telstra @SamsungAU Not to be a Debbie Downer but 4g used reach 250 when launched now sometimes it's 5mb down

Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

@AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

@MrMDavidson @simonahac @Telstra Yes. But the problem is that the original message has no valid source.

@Jackobsen @mrmintslice Yep, and now we just need Telstra to make some smart costing decisions with its 5G network and the NBN will be bankrupted and gone forever. Along with the wasted $51 Billion.

@TelstraEnt But you do need a network that works, provides value for $$$, and a business that has great service and it's not the NBN or Telstra

@AliceShawLand @Telstra Write/email the Minister. Given that we are in caretaker mode it will probs still be a slow response. Faster response would be to take it to media.

@Telstra mobile service , prepaid

@Kynes3 Pascal, I said 3 mths back I sorted my HFC problems by bypassed the crap house 30 yo. Cu wiring. Got 95 Mbps. Now it's all turned to shit. Saw a Telstra technician looking into the pit across the road yesterday. Might as well have been looking up a bull's hole.

@Telstra It's even worse when there is no word of when this issue would be resolved. The internet from the backup is so slow doesn't even load a normal webpage...

@Telstra There is no promptness in resolving the issue but it just wants to maintain Social Media response rates. @Telstra doesn't care about customers anymore

@ti1la @Telstra Not gonna lie people be hating on telstra but like its insane i have had it in 2 different houses and it never drops and its constant 100mbps down and great ping

darlo is a hang over from Hawke hayden etc BushismiSS skiSSimSS gareth evanSS etc theySS redfern ground floor server near east wall close nrth side check wiring nyet same as most as all should be different tha that server hindhu all involved Telstra &c,.LebboSS whiteeSS also (c)

Yet to see a single tech leader explain why this can't be done over 4G since @telstra has "the fastest 4g network in Australia"

And the poor service saga from @Optus carries on!! Still no internet! Thank goodness I have @Telstra mobile connection!

@Telstra It doesn’t bloody work. Keeps saying login then doesn’t work. Screw you

Telstra will fix. Don't touch public cooper lines *****! ok.

@i386 @Telstra and why was it never posted to their service status page

@Telstra Stop being robots and explain why 4G service was out in most cities for an entire week

.@telstra needs to start publishing post incident reports for network outages. I’m so disappointed and frustrated with the lack of transparency @andy_penn

.@telstra owes its customers a better explanation and transparency about why their 4G service has been broken for more than a week. This isn’t on. @acccgovau

@D_Keating @kipps @Telstra Transparency on this issue has been appalling

@kipps @D_Keating @i386 @Telstra Hmm yeah I just exited the airport tunnel and there was full signal but no connectivity while inside the tunnel. Only data at stations

@EricCrampton @2degreesmobile On iPhone, Network > turn off Automatic > choose Telstra (Optus not working)

@Saints_Dragons @deemadigan @Telstra @AussieBroadband @Aussie_BB @NBN_Australia No, it's not about service. As you yourself established, it's about being able to test a service for a month. It isn't very sensible to select the most expensive for a proof of concept. Your whole point was selecting one you could change away from on a monthly basis.

@Telstra No Kieran it’s not resolved. Can you provide an update on this outage in the area. It’s affecting the internet and @Foxtel

@Telstra No. This is the worst. I’ve asked for to speak to a supervisor and they hang up on me. The last person I spoke to told me to reset the modem and that would fix it. That is ridiculous, I will lose all settings.

@Telstra I'm ok, but for Telstra, I would recommend a more robust 4g network in rural areas, as well as better mobile data packages. 200gb for 60/m on 4g is what i am being quoted by your largest competitor. SOS only is not what i want to see when out and about

@Telstra Papers from over 270 independent scientists and specialists in the field beg to differ. Stop spamming my feed and **** off. #no5g for me.

@Telstra I the only service Telstra provide me is my mobile

@Telstra I haven't had a chance to call. I think it's still happening although I haven't had an incident since getting off a plane in Oslo half an hour ago...

@asteris @Asher_Wolf Something is up today. Things were very slow over Telstra some sites not even loading, but connecting through AARnet to the same services works perfectly.

@Telstra Hi Shannon, It has been happening for the past week or so. Very consistent at around 5:45pm everything returns to normal, but before then it’s slow