Telstra Outage in Central Coast, Gosford Shire, State of New South Wales

@Telstra I’ve checked status for surrounding suburbs and there’s been no outages reported. So you are under reporting. Outages are understandable but not reporting on them then marketing yourself as the most reliable network is not on.

@Telstra The problem has been occurring for a week now and the status page is not updated. I don’t buy what you are saying. What I do believe is happening is that Telstra is systematically underreporting network issues to make network reliability stats look better than they actually are.

@steveathon @Telstra The problem is a fat middle management with 35 yo UTS degrees in “it business” who just *** cover to improve their KPIs.

I’d like to report this but do not want to spend an hr on the phone so you can check the same tool I do and see that everything’s fine. The network here isn’t working and I can corroborate this with other Telstra devices and other people

@Luceobrien I actually went with the all access from Telstra. Confirmation received, no issues…yet.

@NBN_Australia @telstra Received my bill for the first Two Months service Plus a call-out fee I’m sure I signed for all of that somewhere However I am currently applying for the first month free given the (ongoing) issues we’ve had 🤞 (PS- I got an automated response to my DM)

@Telstra It asked if the problem was resolved. The only option was to be shown a phone number to call or to not bother calling. No option to be called when a resolution was nearer. Or to access the ticket so more info can be read or added to. No one does “service” like this, only @Telstra

The worst part was that it was a feedback form that accepted my issue was not yet resolved but they still wanted feedback - too bad it was completely useless to both @telstra and me. I’ve asked Michael Acolander for an interview

@MikeCarlton01 @Telstra Took Telstra 3 months and a complaint to the ombudsman for a human to come to Newport last week, open a pit and tell us the problem was nbn workers had cut the copper wire to our house.

@MikeCarlton01 @Telstra Suggest a new provider is called for. Never been impressed with Telstra over the years working in different businesses.

It’s awesome when you‘ve several open issues with @Telstra , & you get a message from Telstra, asking how things are going with your issues, that you spent hours discussing w/ Telstra earlier that day. How is it when a CORP asks you how your issue with same CORP is progressing??

@benbarren @Telstra @AussieBroadband I feel they’d be able to offer onshore support if they got their **** together by providing a decent service that doesn’t need massive amounts of support staff. Meanwhile I keep complaining and escalating issues and getting credit. What does “port to another network” mean?

@benbarren @Telstra @AussieBroadband I kinda feel they’d be able to offer a n onshore support if they got their **** together on providing a decent service that doesn’t need massive amounts of offshore support staff. Meanwhile I keep complaining and escalating issues and getting credit.

@WhistlingWhist @Telstra Not in person of course, via the help app. Slow going but we are getting there.

@Telstra Thanks have been speaking to support. Waiting to hear the verdict. At the moment my Download speed is 17.3 the upload speed is 1.9. And the Ping speed is 14ms.

@Telstra Hi Angela, the download speed of my broadband has been sloth like in recent days. I’ve rebooted the modem and now I can’t connect at all. Please help.

@Telstra can you please sort out my nbn issue. It’s been out since yesterday. I’ve tried contacting you via your text message service, nobody responds. Pretty ordinary

Cmon @Telstra my @NBN_Australia is still down yet both your websites say there’s no outage. It went down at 9:45pm last night. Fix it please

@DDsD @Telstra Even as you reward me @Telstra , after my complaints of reduced signal strength and reduced connectivity & patchy connectivity I will continue to tell all my connections that a complaint will result in credit to accounts. Give us what we’ve paid for and we won’t have to complain.

@DDsD @Telstra Funny I complain and the signal to my phone SUDDENLY changes from 1-2 bars to 3-4 bars. The boy time n several weeks. The only change was my Twitter complaints to @telstra. I’m no moron. I know the squeaky wheel gets attention. I also know that’s shite #cx. 1/2

I think Telstra hates me. As soon as I get back into streaming // content creation something goes wrong with my internet. Still waiting on them to fix the instability then streams will be back! Might do a test stream Sunday!

@maire_mahony @Telstra Dont expect help if your an exisiting customer, they bend over backwards when you join and all helpful and easy to contact. As soon as u have a problem as a customer it takes agesss to speak to a person let alone a resolution. Good luck

@Telstra @daniellewest86 Change carrier Danielle less stress, @Telstra has the worst customer service

@Telstra How about stop selling and deal with all your customer complaints! If your thinking of joining Telstra go elsewhere, worst telco in Australia.

@Erfan_oce @GeckoFNT @Telstra Depends where you are tho where I am Optus is **** hole inthink

@IBMAsiaPacific Ever tried to call oz post or Telstra. Voice recognition does not work and if it does, you then get a person with poor English who has no idea how to help you

@Telstra any chance of sorting out your nbn service been waiting for 3 days for a response - disgusting customer service

drilled by @AvantGaming and @ORDER_army 0-2 on the night, **** telstra

@MingYLong @Telstra Had a similar (bad) experience with Telstra. Switched to TPG - much better and cheaper.

@Under_Ach1ever I doubt mine was checked I just needed a mobile service with telstra and was accepted on that fact might be different in other countries