Telstra Outage in Gilberton, Gold Coast, State of Queensland

@bustdboozehound @nineislands I do too. Great plan. Everything included. My modem died at home and the family all used the 25gig I'd rolled over to access the internet while I got a new one. They use the Telstra network.

Worst customer service I’ve EVER experienced. I spend $8k per year @telstra between my home, business & mobiles. Cancelling all of them

@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.

@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.

A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2

Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone

Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

@GoMeZCSGO @FrankLi @BelongAU Yeah if you are porting to Telstra especially from a well known provider you’ll have no issues. It’s all an automated process now and most go through within 5 minutes. If they take longer you won’t lose service until the port is complete.

@Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

@Telstra is there an issue with call forwarding on you mobile network? I have a business on-call phone that is forwarded and I can’t clear of change it. It’s still forwarding to the original al number when setting cleared with ##21#.

@RoadknightThe Telstra and the NBN will never deliver.

@MoistenedTart Telstra reception is ****.

Telstra charge 100$ a month for my NBN home internet. Cancelled and started using a prepaid dongle with another company. 17$ a month, better speeds, more reliable, better customer service. Bye Telstra.

Just spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.

In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄

@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.

@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?

@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.

@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩

@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.

Hey @Telstra you’re website is broken with and uncaught exception

Things I specifically did last night: recharged the data to my pre-paid SIM in my iPad because it has coverage outside Canberra (Telstra network). Things I forgot this morning: my iPad

How come @Aussie_BB can provide exceptional service - even on weekends... And @Telstra can't... Not a question - it's a statement

@SWSjudas telstra always sucks

@oldjoeschmo @nineislands There's dozens of service providers, they all use one of Telstra, Optus maybe Vodafone. Yes, Aldi does use Telstra, I use Aldi, rated best pre paid service provider in AU often.

No worries start afresh with TELSTRA, and if possible don't have a mobile. They are trouble.

@AsennaWealth @Telstra They've taken on George Carlin's method of customer service.

@AsennaWealth @Telstra Did exactly the same to me...no seat ..just a line that goes no were as they attend new sales first. Never again.

I was using the Optus network as a Virgin customer until they folded, but I switched to Telstra despite Virgin customer being recommended to join Optus, meaning that non-Optus customers have also been caught up if they've used the network through another provider.

Why is it impossible for @Telstra to say their hours of operation on the IVR. Do you need me to come and work for you to teach you proper and appropriate customer service? Or do you enjoy being Australias worst telecommunications company?