Telstra Outage in Gilberton, Gold Coast, State of Queensland

@Telstra wtf is up with the connection in morayfield lately it’s gone to ****?

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

@peterw @Telstra Was the DM helpful? Facing similar issue with T in west end

@Telstra I’ve been talking to him for two hours. He was impossible, ignoring my actual issue and told to wait 24 hours. I HAVE ALREADY WAITED 24 HOURS FFS!!!!!!! He has completely wasted my morning.

@Telstra I thought the same. I’ve never even been given a time before, yet he did. His name is Peter. The link takes me to a rather useless bot. Why does not one single of you people have any accountability? I’ve been screwed today constantly.

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

Today’s update for you @andy_penn! I created an escalation case on Thursday. Despite multiple folks from your social team saying they’d help and have it escalated etc etc etc nothing has happened. But it’s okay, because T25 will fix everything, right? 🥲 #telstra

I’ll just add @andy_penn that your Twitter support team’s best suggestion was to cancel my order. You can’t make this stuff up. After a decade, I think I’m officially done being a @Telstra customer. #telstra

Oh, did I say I have an order number? I have a type of order number I’ve never seen before in my life, doesn’t work in any of Telstra’s order trackers, and now, when others are getting StarTrack tracking numbers, I’m left high and dry with literally no information.

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@Telstra Hi Jay - I’ve tried that three or four times now. And no one has been able to help me.

@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

@Telstra Wow, I actually enjoyed the humour in this advert, I love a good laugh & a bit of sarcasm, BUT as soon as I saw that you were REWARDING people who get the Jab, I was immediately turned off. Been with you for 24 yrs, had many issues with service but stayed. Not anymore though!

If #COVID isn’t inhibiting small business enough, you can count on @auspost (website is down constantly), @Wix (their platform is simply defective) and @Telstra (cut my net without warning) - aka giant corporations with a lot more money than me - to neglect doing their job.

@daninetherclift That’s horrid! I’m sure you have confronted Telstra about this?

@Telstra Sorry I couldn’t reply because 3G is intermittent in Woodgate as well. When it all came back on it wasn’t relevant . Pretty poor really when infrastructure’s already in place

@ccbigglesworth @Telstra That’s just awful.

@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

@Telstra I opened the link in a different browser I never used for Telstra sites and got the same 500 error.

@Telstra No because we are busy trying yo run a business. We only discover extent of issue at 6pm last night. Can you please expedite this and stop the ref number from being closed off.

@Telstra my iPhone 4G signal and my 5G on my iPad have both crashed and I’m home where it normally works with no issues, right now, nothing on internet is loading. Is there a known crash in Northern Sydney? (I’m using my Vodafone wifi right now and that’s working fine)

@Telstra OK Ash. No I have not lodged a complaint. As I mentioned in the thread. I travel extensively throughout the Central Wheatbelt region of WA daily. The black spots and poor coverage are extensive, and at least anecdotally, have become worse.

@Telstra I'd have a better chance of Mark McGowan inviting me to his private box at Optus Stadium for the 2022 Ashes series than I would of a bot fixing the mobile service in regional WA.

@farms_sanderson @Telstra It has gotten worse over the last 12mths in the central wheatbelt. We pay to have the best quality handsets, pay a premium over other providers for "better coverage." We shouldn't have to use Cel-Fi to get usable service.

@Telstra @BlakeJennoLive willow you are a saviour, please help i cant bare my streamer not being able to stream

@Telstra Is there an outage with 3G around 4172? Haven't been able to call for over a day now. 4G still working but my phone doesn't have VoLTE. My work phone does and is working fine but if I drop it to 3G it stops working too. (Have restarted etc, SMS/data is fine, just calls)

Hey @telstra and @NBN_Australia, the NBN is down in my neck of Fitzroy North, 3068. Which of you would like to be helpful?

@Telstra is there an ongoing issue with mobile data? I haven't been able to use internet on my phone without wifi since Midday yesterday. My bill is paid, I can send/receive calls and SMS, I've turned it off and on, but no use. 👎🏼 paying for a high-data plan that I can't use