Telstra outages and service status in Gold Coast, Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telstra generated 0 outage signals in the last 24 hours around Gold Coast, including 0 direct reports.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Gold Coast, Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 6: Problems at Telstra
Telstra is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Telstra Issues Reports Near Gold Coast, Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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Robbie McEwen AM (@mcewenrobbie) reported from Gold Coast, Queensland@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?
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REGINA SORENSEN (@BBreggie) reported from Gold Coast, Queensland@Telstra I’ve done everything and it’s not working
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Paul (@PaulWillo62) reported from Gold Coast, Queensland@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?
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Vicki Russell (@VickiRussell62) reported from Gold Coast, Queensland@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.
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Vic (@retrogamergirl_) reported from Gold Coast, Queensland@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.
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Aaron Whyte 🇦🇺♠️💾 (@mebsites) reported from Gold Coast, Queensland@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!
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Lois Underlion-Condition (@LBFizz) reported from Gold Coast, Queensland@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.
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Sacha Bodell (@thatsachagirl) reported from Gold Coast, Queensland@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?
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sworks (@sworks262) reported from Gold Coast, Queensland@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game
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Derek Carson (@ProfDerekCarson) reported from Gold Coast, Queensland@Telstra Telstra please DM me I have been trying to cancel my account for 3 weeks now, no website response, no telephone response, no response at shops. Only communication is today Ai received a bill I will not be paying. Terrible service.
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🔥 Anne Carlin (@sacarlin48) reported from Gold Coast, Queensland@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.
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Musk Rat 🐀 Mick (@MuskRatMick) reported from Gold Coast, Queensland@Telstra in investigating mobile booster options for my parents (which cost $2000) with Telstra WOM Dept, they advised the Telstra map showed their area had excellent service. I can promise you they have 1 bar inside and 2 outside. Can you investigate Gleneagle 4285 please
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░A░d░a░m░ (@SparkyDenied) reported from Gold Coast, Queensland@Tuxy81 Probably the easiest way to get him down from Telstra Tower
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Anne Carlin #WeAreAllPRGuy (@sacarlin48) reported from Gold Coast, Queensland@bustdboozehound @nineislands I do too. Great plan. Everything included. My modem died at home and the family all used the 25gig I'd rolled over to access the internet while I got a new one. They use the Telstra network.
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Debi (@Debi98489370) reported from Gold Coast, Queensland@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄
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Evan W (@00EMW) reported from Gold Coast, Queensland@Telstra Tom, I’ve already wasted so much time speaking to people regarding this. I’m not starting the conversation with another person only to have to wait further. I was told I’d receive a call back on Monday by the person (Ash) looking into the issue. I didn’t get that call back.
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Driers APAC (@JimFSH) reported from Gold Coast, Queensland@MJBIS @Telstra Watch out it might appear down the chimney tonight 🎅
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BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺 (@BeachGirlJan) reported from Gold Coast, QueenslandTelstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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landman (@hasselljpb) reportedGotta love it when the @Telstra helpline drops out while trying to solve a @telstra issue
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Flarestar (@Druagamaniac) reported@FranMooMoo i'll admit to not knowing much about how they work but will elons service be piggybacking off telstra/optus hardware like most 3rd party internet isps with broadband or will it be his own towers/whatever
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MrLobl∞ (@MrLobler) reported@VoteLewko @Starlink I honestly can’t ******* wait to ditch Telstra. **** @Telstra
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AI Will Replace All Lawyers 🦊 (@ohfarfoxache) reported@kanethesaint @ronInBendigo @RaymondKeown3 **** Telstra
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Kate/Pookie Immaculate Sister of the Butter Knife (@I_loveleft) reportedI'd believe that, especially back in the day when I was with Telstra, any time you rang support, it was always an Indian voice at the other end. Probably still is. They seem to gravitate to a lot of tele communication jobs over there.
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Tyler Telfer (@Tyler83069242) reported@StephenKealy1 @blowingtom2 The next stuff up of Howards was privatising Telstra. The economic damage and inefficiency imposed on the Australian economy has been horrendous. Every household pays for that mess. The government had to then spend $60b to role out the broadband.
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@ianclarkeAU If you have a business you need both, they never go down at the same time. This was the case with Optus and Telstra cable networks decades ago, if you had both and a firewall/router that handled either bridging or failover you were never off line. Mind you Telstra did get nasty in the early days because their billing system was lazy so you could send packets out on one service and pull down data on the other thus avoiding usage fees. 🤓
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Madmike (@madmike888X) reported@Telstra @Mention Must be a major issue? Been down 24 hours now. 💯 without internet totally @mention
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Overgrown Dwarf 🏴🏴🇦🇺 (@OvrgrwnDwrf) reported@Telstra So my internet has an issue. You send me a message to go to MyTelstra to chat with a rep. My modem is in back up mode and wont load MyTelstra, so I try hotspotting off my Telstra phone. But your coverage is so sporadic that it won't even count as "connected."
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Madge (@DriveClever) reported@Telstra the sheer incompetence of your systems, processes and staff is beyond belief. I have wasted 2+ hrs on the phone trying to reset a password. I vowed years ago after you sold a debt that never existed that would be it. I should have stuck to that resolution. Dreadful.