Telstra Outage in Gold Coast, State of Queensland

@Telstra Tom, I’ve already wasted so much time speaking to people regarding this. I’m not starting the conversation with another person only to have to wait further. I was told I’d receive a call back on Monday by the person (Ash) looking into the issue. I didn’t get that call back.

@Telstra The link URL is not working for me

@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

@Telstra we are on NBN but are getting very slow speeds.

There should be a compatibilitywith SAT Technologies, feel like making an exit, switch to the longer distance better devices, I see the telstra yellow pages have them mentioned. Availability a problem on that reguard.

@Telstra Yes, my wife phoned and apparently it’s been ‘elevated to Level 2’, but we’re at the end of Day 6 with still no service and no information.

@Telstra Still down, still no useful information

@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.

I’m quick enough to take @Telstra to task when there’s a problem, so I’ll be just as quick to give credit where it’s due. They texted me to say “No extra charge but we’re speeding up your cable internet”. And man, have they! 80-85 Mbps. Very happy, thank you!

@Telstra Your immediate solution to our internet connection issue was to send out someone that wasn’t equipped fix the issue you’ve known about for 2 weeks! #unprofessional have someone competent contact me by end of business or this goes to the #ombudsman and a complaints to corporate!

@Telstra I have had to place a complaint about the complaints department, believe it or not. I'm over it. It was actually the complaints supervisor who gave me that timeframe. So much for overseas call centres.

@Telstra I’ve done everything and it’s not working

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@Telstra Had the worst experience with my house move with you. One shambles after another. Finally sorted broadband after a month and tonight you’ve managed to mess up my Foxtel services. Now I find I can’t get support til tomorrow morning. Fantastic. 😡😤

@jindivik @Telstra Yes. Ages ago. The problems have been worse since.

@darren_gilmore @Telstra Well they've given me bullshit on and off for years. It's such bad service. I want to disconnect the lot.

@therealvstar @Telstra Yep Foxtel is crap now too. I like Netflix.

So @Telstra support tells us we need to go into a Telstra shop and Telstra shop says we need go to Telstra Support. You just can't get good help these days.😖

@Telstra Thanks but all useless. Unable to call other cell phones at Telstra network and your systems says no outage. All calls fails

I am not complaining, I use to own a Telstra pocket message service, they they defunct that, because of mobile smart phone, it was slightly expensive, I need that other alternatives during outages. (word corrected)

I am not complaining, I use to own a Telstra pocket message service, but the defunct that, because of mobile smart phone, it was slightly expensive, I need that other alternatives during outages.

@FiiSHED_ @Mac_is_trash @Telstra When I said multi GB I meant gigabyte not gigabit that’s what I was referraing too haha. My bad with wording. In the workshop I was at they reckon up to 10GB/sec

@Telstra Matthew I’ve been on your 24x7 chat all night and your social media team have failed to resolve the Enquiry, so not sure how you can help.

@Telstra I have never been given a fault report

@Telstra I been paying for my internet for 18 months and it has never worked and when it does it’s very slow and has interfered with my business. I have called about the problem several times. Now all I get is would you like to disconnect.

@Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

So I call @Telstra twice in the last 2 weeks with internet problems and they keep asking would I like to disconnect the service and go elsewhere instead of helping. Great customer service 🙄

@Telstra my business phones are diverting to a mobile phone number that we have asked you to remove multiple times. That Mobike is overseas. Your support line says 20 minute wait. My customers cannot call me. We need help NOW.

@Telstra_EntGovt I’ve never seen anyone smile while using #Telstra Calling.

@PrincessPark7 @Telstra Do you have it yet? We've had nothing but problems since it went in.

@PrincessPark7 @Telstra I waited 3.5 hours for them to turn up today. They didn't come. Apparently fixed the problem out on the street. Noone told me til I rang them. Not happy Jan!

@paulcaruso2 @Telstra I know. I'm waiting for them atm. Ever since they rolled out the NBN it's been shit. Drops in and out all the time.

Faaaaaaaark! Life was so much easier without the internet! Technician coming tomorrow for temporary patchup. Telstra is shit.

About to commence a worthless conversation with some poor soul @telstra Internet dropping in and out always. Sigh. FIX IT!!!!

@Telstra internet connection is down, no reported outages on your outages page - this happens at least 3-4 times a week. customer service had an obscene quoted wait time. any news on outages in Runaway Bay?

@R_Anthony_Lee @Telstra Ours has been horrible since day 1. 12+ months now.

@bimmyjartel @iiNet We've always had issues here with Telstra. They use old equipment, therefore it constantly fails. I wish you luck too.

Telstra admitted to modem issue. Fixed..... til next time.......sigh!

@telstra day 5 of no cable internet at Labrador 4215. Outage page says there is a problem with the nbn network. But I’m not on nbn. What gives?

@Telstra this is time spend calling your customer service centre.

@Telstra our two year contract finished at the beginning of 2018, we notified you that we were changing service providers but you continue to bill us for a service we don’t need or use. After two trips to the Telstra store and numerous calls you continue to bill us. #Stop

@JaneCaro @Telstra Dont fall for it Jane! Go into your local store. Online chat or over the phone will NOT help at all. #TelstraSux

Not really sure what I pay #telstra for.... when my extremely slow internet works better than my data, we have a problem. “No outage” apparently 🙄🙄

@JaneCaro @Telstra Noooo! Not tech support! Worst option possible for all providers. They will even hv you crawling around the floor on yr belly. Happened to me! Happily a young friend was visiting, but still no luck lol

@Telstra @Telstra_news well we had internet for a few hours after being down for 3 days. It is now stuffed again. Five dock outages

god why ******** did i choose optus im ******* switching to telstra i barely even have ONE bar of reception thats not connecting to anything

@Telstra So Jimmy, just confirming you know my issue wasn’t resolved...

@theprojecttv The decision seems to have been made for me. @Telstra internet isn’t working and neither is their tech support.

@Telstra Tech Support has had me on hold for more than 30mins without an actual person even acknowledging I’m here. Internet down. Telstra Support down. ‘Frustrated’ doesn’t come close!! 😡😡😡

@JaneCaro @Telstra Optus have done the same to us twice. I am of the belief it is never the modem but modems are cheap. Probably an NBN problem- but they don't work well together. Insist on a technician coming out and checking it properly. Good luck !

@MrWeFlyAsOne @FOXTEL_Help Yeah I used to have platinum but cancelled it. My problem is I want it all but don’t want to pay. I currently pay through Telstra and includes unlimited internet and Foxtel for $148. I don’t get the movies