Telstra Outage in Gold Coast, State of Queensland

@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@OAICgov can you help with @Telstra poor handling of customer data?

@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye

@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved

@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company

@Telstra I love this video @Telstra but I hate yr guts. After having a bigpond email account for about 10 years, for 2 months you wouldn't help me get my bigpond email to work properly. It now sits in my account unused. I have a perfectly functioning #gmail account now #LoveUMarkHumphries

@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.

@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!

@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?

@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now

@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks

@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working

@Telstra Waste of time calling me, I don’t have any service, that’s the issue

@Telstra having very limited to no service just simply isn’t good enough

@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go

@Telstra Look imma be real wid you tom 5 days of no bills ain't gonna fix the lost revenue on my US stocks and my asx stocks you feeling me imma need something more to make me like yeah these fellas care you know what I mean or I be up leaving to like another ISP who be good fellas

if theres anything i can say dont use telstra as your internet provide, they are by far the worst one ive ever experienced

.@Telstra yo why isn't my net working, every few minutes it just drops out, getting real sick of it. have had to deal with so many issues in the past 2 years.

@Telstra Yo look tom appreciate the bot *** response man but like I be needing real help none of this power cycle stuff because I already beenst done that you know what I'm saying... I followed the stuff on your webby but **** still acting up imma need help bruv coz I lost $100k today

@Telstra Mate honestly I've already decided to switch to TPG I just want to know what the f happened when I tried to contact support.

@Optus @dougfknsteele If you are an existing loyal customer who ordered an upgrade a couple of days before Optus got around to sending around the $200 device discount, you are treated as an idiot worthy only of contempt and utterly ignored in all complaint proceedings. I'll be moving to @Telstra

@Telstra Thanks, but if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.

@Telstra @JonoHerrman if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.

@Telstra What's happened to the BigPond Cable network in Manly NSW? Down most of the day and not expected to be fixed until Wednesday night.

We had issues with our nbn & the tech was meant to come yesterday & nobody showed. Today telstra says they're gonna slow our internet as using mobile data. Call up & ask what's going on. Apparently nbn changed the port we use & nobody told us. Working fine now