Telstra Outage in Gold Coast, State of Queensland

@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.

@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!

@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!

@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.

@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!

@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !

@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.

@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?

@Telstra My wife was just speaking to one of your phone support people. Even though the whole street is out they insist on sending a technician to our house on Friday. She did the troubleshooting they requested which means we now no longer have a working home phone.Thanks.

Trying to get a phone sorted for mum and #Telstra on hold for 70 minutes, never even look like answering. Australia's biggest Telco is a fxxken disgrace and should be shutdown. #Telstra you suck

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

@ccbigglesworth @Telstra That’s just awful.

@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint

@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

@Telstra Considering every time I called (re: internet being down & other issues) call centre staffers just kept trying to sell us iPhones (resulting in changing to a competitor for other services except partner's mobile) think we'll give that a miss. What a shame.

@tom69712000 @Optus It's been a bit long to sort out but it looks like I've identified an issue Optus wasn't aware of. I'm rural so options are limited and telstra are hopeless. We've got a new optus tower within eyesight so hoping to get it sorted today.

@Telstra @danking265 @burgess_ag Can you fix my reception ?

@WATCHMEBURNDOW1 After 18 years as a mobile customer , Telstra are demanding partner provide biometric data to pay bills??? Bye bye to them as they clearly don't need our 💲💲💲💲💲

After 18 years as loyal customer @Telstra is demanding partner provides biometric info to keep paying phone bills. Mobile can't perform this function & clearly they don't really want or need our 💲💲💲💲💲 Bye bye...

@PlayStationAU I love the series on Disney plus but couldn’t get the 4K to work on ps5 digital had to end up watching it on Telstra tv in 4K hrd10 so the tv obviously isn’t the problem is there a setting need to change to make my hisense 4K hdr10 60hz tv run Disney plus in 4K games no prob

@BaronVonClutch Big pong? Broadband is mostly NBN. Monopoly National Broadband Network. Sort of like Telstra Wholesale was for ADSL. It is Friday. Cars are on track. DON’T MAKE ME TALK WORK! 😎💥🤪

@RoadknightThe Never EVER try to deal with Telstra. Go straight to the Ombudsman. So much easier. Quicker and costs Telstra heaps!!!

@Telstra great to get a generic email from a TIO complaint "This is to acknowledge the receipt of the complaint you've raised via the Telecommunications Industry Ombudsman (TIO). Please call me on [[insert contact number]] "

@Telstra It has been 10 working days since I raised my complaint, and @Telstra have failed to resolve it or to communicate with me why. This is against their own complaints process. But they can’t do anything about it.