Telstra Outage Report in Gold Coast, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (41%)
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Internet (39%)
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Wi-fi (11%)
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Total Blackout (4%)
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TV (3%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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ConservativeVoice✈️
(@conserv1951) reported
from
Gold Coast, State of Queensland
@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!
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Gary Austin-Eames
(@Gary_AE) reported
from
Gold Coast, State of Queensland
@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.
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BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
from
Gold Coast, State of Queensland
Telstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.
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Gary Austin-Eames
(@Gary_AE) reported
from
Gold Coast, State of Queensland
@Telstra My wife was just speaking to one of your phone support people. Even though the whole street is out they insist on sending a technician to our house on Friday. She did the troubleshooting they requested which means we now no longer have a working home phone.Thanks.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!
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BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
from
Gold Coast, State of Queensland
@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.
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Lois Underlion-Condition
(@LBFizz) reported
from
Gold Coast, State of Queensland
@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.
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Andrew Mackey
(@sweatandiron) reported
from
Gold Coast, State of Queensland
It sucks that I can’t use @disneyplus on my @telstra TV tbh.
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Sacha Bodell
(@thatsachagirl) reported
from
Gold Coast, State of Queensland
@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !
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Robbie McEwen AM
(@mcewenrobbie) reported
from
Gold Coast, State of Queensland
@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?
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Gary Austin-Eames
(@Gary_AE) reported
from
Gold Coast, State of Queensland
@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.
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Thepaladin
(@Luppo71) reported
from
Gold Coast, State of Queensland
Trying to get a phone sorted for mum and #Telstra on hold for 70 minutes, never even look like answering. Australia's biggest Telco is a fxxken disgrace and should be shutdown. #Telstra you suck
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Vicki Russell
(@VickiRussell62) reported
from
Gold Coast, State of Queensland
@ccbigglesworth @Telstra That’s just awful.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🌺 Jen 💉💉🌺 It's the climate, stupid.
(@GasIsTheNewCoal) reported
@peters_malcolm 49 days without a landline, in a "no mobile phone area". What's @Telstra doing? Telling me they "appreciate my patience", and "understand my frustration". I finally found out from the ombudsman that it's a "mass service disruption" and they can't respond to my complaint.
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Zoppy McZop 💉 x3
(@Zoppy_McZop) reported
Thanks @Telstra for discontinuing my plan credit after close to 25 years as a customer. Price increases in a pandemic , really ???
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Murray Webber
(@MyNameIsMurray) reported
Every time I try to get help, you're simply directed to a complaint line where your complaint is black-holed. Every time you get further, they look at a map and say "there's no black spot there, you're mistaken, maybe order a new SIM card". Telstra's service is utterly pathetic.
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Ash ☁️
(@ashkbne) reported
hi @telstra, someone was meant to call me weeks ago about my bill enquiry. it's been more than 24-48 hours. now I'm about to be billed for a phone you guys have stuffed up on my account. I need someone to CALL me today to fix this, not just send me messages....
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Prabhash Miri
(@Muralidup) reported
Come-on @Telstra , you are a multimillion company ! You change the customers plans just by sending an email, then charge to an entirely different plan. No consent and even the new plan never match with old. This is bizarre, unfair and unethical. Be careful @telstracustomers !!!
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Brendan
(@Bdnzor) reported
@Telstra No matter how much maintenance you do to the rewards store mine remains forever broken as it has been for months and months. I have a heap built up now because I can’t use them. Does a case even really do anything to fix it?
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Andrew Clarke
(@AD42Media) reported
Good news. I’ve now found a more useless organisation than Telstra. Well done @CommBank and @CommSec it wasn’t easy to be that ordinary. #rantover and I promise to try and be positive, but it was here or the poor bloke on the phone.
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kirk
(@kirkbroadhurst) reported
I knew it was a mistake, but I signed up for @Telstra - now with a fault, unresponsive website, 60+ minute wait on the phone ... what am I supposed to do? Never again.
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Debbie Morton
(@DebsMorton) reported
@Telstra you totally suck at customer service. I have all my services with you and just wanted an eSim but you couldn’t make that happen through message, phone or in person. Walked a few steps to @Optus and it was all done in 10 minutes.
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kirk
(@kirkbroadhurst) reported
@Telstra Hi Viktor. I appreciate the follow ups. There was not any outage but after a long long hold I finally got through and was able to report a fault. 👍 We'll see how it goes. Don't take it personally - I used to work there - but Telstra is awful.