Telstra Outage Report in Gold Coast, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (33%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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Dystopian Dirt Cowboy 🤠
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response
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Shona Drechsler 🐮🇦🇺🐴
(@ShonaDrechsler) reported
from
Gold Coast, State of Queensland
@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬
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Paul
(@PaulWillo62) reported
from
Gold Coast, State of Queensland
@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working
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Dystopian Dirt Cowboy 🤠
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Waste of time calling me, I don’t have any service, that’s the issue
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@OAICgov can you help with @Telstra poor handling of customer data?
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Aaron Whyte 🇦🇺♠️💾
(@mebsites) reported
from
Gold Coast, State of Queensland
@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@Telstra I love this video @Telstra but I hate yr guts. After having a bigpond email account for about 10 years, for 2 months you wouldn't help me get my bigpond email to work properly. It now sits in my account unused. I have a perfectly functioning #gmail account now #LoveUMarkHumphries
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Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again
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Debi
(@Debi98489370) reported
from
Gold Coast, State of Queensland
@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mark S
(@scientificfact) reported
Can ANYONE @Optus offer any assistance with purchasing a new Qantas SIM service? I thought connecting with @Telstra was painful, but @Optus seems to take the cake! Surely it shouldn't be this difficult?
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Zach Traynor
(@traynor_zac) reported
@7NewsMelbourne There's a strong clause for service cancellation arguing gross incompetence and bringing the service agreement into disrepute so ALL customers of Optus should do this. Won't save our data unfort. I sub managed to cancel this morning and move (back) to Telstra...
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Josephina
(@ocepina) reported
@Telstra our 5G mobile broadband connections are very poor at the moment at we are located at 3000 - can we please get more info on when this will be resolved?
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Ian Joseph
(@Ian_J_QLD) reported
@manjusrii In light of this breach and the potential damage to individuals that may flow, it’d be interesting to know how Telstra and Vodafone manage identification documents, once their customer’s ID has been verified and an account opened. Ditto other utility providers…
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Lexii
(@lexiistache87) reported
@Telstra With the service you provide I can hardly even get 1 to load let alone this
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Sean Knight
(@AkiretaHK) reported
@sniff86793391 Mmm but Telstra actually has infrastructure doesn't it, what is Optus for other than wasting money? Telstra is ******* awful ofc. But yeah, a Telco being atrocious and irresponsible, colour me shocked!
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Peter Vogel
(@psvbluemts) reported
@JonDeeOz @Telstra I had an equally stupid run-in with Telstra a couple of years ago, which ended with me asking for a copy of my contract with them. They insisted I do not have a contract. Red rag to this lawyer bull, that was.
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Ryan Williams
(@RyanWil62993886) reported
@heidimur @Andrewyeahnah This will in fact shut Optus down, buy Telstra shares
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Angela Egan
(@DrAngelaEgan) reported
@Telstra Please. Telstra tried sending me a code as a text but I haven’t received it so now I can’t get help
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*** Corp Rules
(@CourtRum) reported
@JonDeeOz @tilly64 @Telstra Painful. Just stop paying them. Not a new problem. Worked for me. Strangely, they cut over 'new phone' on expiry date of last. Yes. I was totally amazed.