Telstra Outage Report in Gold Coast, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (52%)
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Phone (28%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (5%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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Oji (@Oji10858621) reported from Gold Coast, State of Queensland
@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, State of Queensland
@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.
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Much Maligned Mick 😷💉💉💉💉 (@MainBeachMick) reported from Gold Coast, State of Queensland
@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩
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Mermaid Jan JG 🧜♀️🌴⛵🦋🐾 (@BeachGirlJan) reported from Gold Coast, State of Queensland
In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄
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Oji (@Oji10858621) reported from Gold Coast, State of Queensland
@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!
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BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺 (@BeachGirlJan) reported from Gold Coast, State of Queensland
Telstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, State of Queensland
@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.
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Lois Underlion-Condition (@LBFizz) reported from Gold Coast, State of Queensland
@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.
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Oji (@Oji10858621) reported from Gold Coast, State of Queensland
@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, State of Queensland
@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?
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Oji (@Oji10858621) reported from Gold Coast, State of Queensland
@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, State of Queensland
Just spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, State of Queensland
@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Meredith Masterman (@MeredithMaste16) reported
@Telstra Hello Telstra. I have the details written down when this lady kept telling me to say Yes, say Yes but I am old and I don’t trust putting all of this information on the internet. I will go to a Telstra shop to speak to a person. This was a very stressful situation
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-◇ ᗷIᑭOᒪᗩᖇ ᑭᗩᑎᗪᗩ - ◇ (@bittersweetless) reported
@Telstra Is it true that if I have an IQ2 box that some channels will not have signal? Some lady I spoke to keeps telling me that’s the reason 🤨
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Harry Criticos (@Harry_Criticos) reported
@gavflano I had situation a few years ago with Telstra, and the only way it could get resolved/actioned by Telstra was to go to the ombudsman. Collect all the info, put it in a timeline. It may help your case.
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Kain (@KainAussie) reported
@Telstra Is there a outage in Kingscliff NSW, for the last 2 days i have had no service at all at work. The minute i leave the area its fine. Nothing is showing on your outage page :(
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Megan MacNeill (@Meganaam) reported
@WheatWatcher Yeah! Stick with @Telstra 👌 Service (connection + customer) isn't epic with Optus. Guess I know what the $40+ a month extra goes towards at Telstra!
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💧Ang Vickers (@AngVickers) reported
@Telstra Thanks Renee. Will those who have been without mobile and internet service receive a credit on their account?
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iDrew (@AussiemacJ) reported
@Telstra Anything else from the cut and paste drop down box ? #askingforafriend
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leventsouffle (@surlestombes) reported
@Telstra The porting of a velocity service. Much has been discussed, including a lot of obfuscation and astoundingly, some outright untruths. We are talking 20+ phone calls, perhaps 30hrs+ waiting and talk time. Multiple disconnections including 4 today. Left on hold 3hrs yesterday.
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***Captain 🐨Air*** #athome #encasa #thuis (@baqsyd18) reported
@Telstra I am sure you are well aware of the disastrous customer service you have. You seem all friendly on Twitter but I’ll invite to have a go and resolve something on a chat. Let me know how you go. I will cancelling all 5 accounts if a phone call is not received.
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Big E (@Dellemaaa) reported
Bro Telstra has to be the worst company going around tf