Telstra outages and service status in Gold Coast, Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telstra generated 0 outage signals in the last 24 hours around Gold Coast, including 0 direct reports.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Gold Coast, Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Telstra
Telstra is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Telstra Issues Reports Near Gold Coast, Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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Dystopian Dirt Cowboy ๐ค (@FlatEarthGang) reported from Gold Coast, QueenslandMy wife is trying to connect to @telstra to report her motherโs faulty landline๐. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response
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Dazz (@DarrenAbb) reported from Gold Coast, QueenslandHad to wait to get back to home to the mother in laws to post this as @Telstra 5G was down !
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Julia (@JuliaBTempler) reported from Gold Coast, QueenslandAfter a long and satisfactory relationship with @Telstra Iโve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstraโs business model but Iโm very much struggling to see any positives for me, is it a trust issue?
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Simon Jackson (@Cowboy_2526) reported from Gold Coast, Queensland@AndrewVossy @Telstra Iโve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved
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Dystopian Dirt Cowboy ๐ค (@FlatEarthGang) reported from Gold Coast, Queensland@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think Iโll bin it. Iโm sure she wouldnโt mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop
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David Geelan (@ProfBravus) reported from Gold Coast, Queensland@Telstra Yes, my wife phoned and apparently itโs been โelevated to Level 2โ, but weโre at the end of Day 6 with still no service and no information.
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Richard ๐ป(spankyhunter) (@Spankyhunter) reported from Gold Coast, Queensland@Telstra since you latest app update its gone to total garbage. Constant half loads, lots of something went wrong. Constantly asking for extra logins. Wont switch between my users without having a cow. Did no one test this update???
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Paul Francis (@pkfrancis) reported from Gold Coast, QueenslandThoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!
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Brown Dirt Cowboy โณ๏ธโณ๏ธโณ๏ธโณ๏ธ๐๐ค ๐๐ง๐ (@FlatEarthGang) reported from Gold Coast, Queensland@Telstra Been there done that. Iโve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently donโt have: but I do.
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Simon Jackson (@Cowboy_2526) reported from Gold Coast, Queensland@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isnโt very good at updating on whatโs happening and I have emailed them and they are out of office, it would great to know whatโs the go
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BeachGirl Jan JG ๐ดโต๐ฌ๐๐พ๐ฆ๐บ (@BeachGirlJan) reported from Gold Coast, Queensland@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.
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Paul Francis (@pkfrancis) reported from Gold Coast, Queensland@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback
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Andrew Shimmin (@Bigshim) reported from Gold Coast, Queensland@Telstra major fail yet again by Telstra, on hold with them after clicking a link they sent me to do with my service and was transferred to the Woolworths helpline. Like ... words cannot explain how inept Telstra is, I have moved house a few times and itโs never worked! ๐คฏ๐คฌ๐๐ป
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jdw86 (@jdw_86) reported from Gold Coast, Queensland@OAICgov can you help with @Telstra poor handling of customer data?
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sworks (@sworks262) reported from Gold Coast, Queensland@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game
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๐ฅ Anne Carlin (@sacarlin48) reported from Gold Coast, Queensland@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now
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๐ฅ Anne Carlin (@sacarlin48) reported from Gold Coast, Queensland@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company
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Brown Dirt Cowboy โณ๏ธโณ๏ธโณ๏ธโณ๏ธ๐๐ค ๐๐ง๐ (@FlatEarthGang) reported from Gold Coast, Queensland@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised theyโve let a lot of people down. I waited 4hours & 8 mins on the phone ๐ yesterday for it not to be answered. I hung up in the end.
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Debi (@Debi98489370) reported from Gold Coast, Queensland@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!
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Derek Carson (@ProfDerekCarson) reported from Gold Coast, Queensland@Telstra Telstra please DM me I have been trying to cancel my account for 3 weeks now, no website response, no telephone response, no response at shops. Only communication is today Ai received a bill I will not be paying. Terrible service.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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SNOOPREY (@SNOOPREY77) reported@Telstra So not gonna address the claims about what techniques sales representatives and ads use to mislead customers into thinking theyโre getting a premium service. When I pay $2500 a year for home internet and mobile I have a certain level of expectation and rightfully so
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mark coppleson (@vmc2011) reported@RizviAbul Well given Telstra and CBA both have an extraordinary number of retail shareholders either , individuals, trusts or superannuation funds numbering in the hundreds of thousands if not millions , many Australians would be aware of the CGT and franking credits but there was never any need for the vast majority to worry about a tax return given not having to declare dividends under a certain amount and the easy calcUlation with the CGT discount .... Now itโs a lot more complicated and non compliance will come with threats so please donโt be so dismissive when for some it is a big deal
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joe_blogswa Free Palestine (@joe_blogswa) reported@marie19705 @Telstra i ditched them went to Aldi they use the telstra network and the data rolles over
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Dead AฬทฬฬฝอฬฌอPฬทฬฬญฬณออ on CompSciFutures (โ/โ/acc) (@CompSciFutures) reported๐ข๐ก ๐ ๐๐ก๐ง๐๐ ๐๐๐จ๐ฆ๐ ๐๐ฌ ๐ง๐๐๐ฆ๐ง๐ฅ๐ ๐๐๐๐๐๐ก๐ ๐ญ๐ฏ๐ฎ๐ฌ๐ฌ๐ฌ ๐ช๐๐๐ก ๐๐ซ๐๐๐๐๐ง๐๐ข๐ก ๐๐ข๐ฅ๐ฃ๐ข๐ฅ๐๐ง๐ ๐๐จ๐๐๐๐๐ก๐ ๐ฆ๐ช๐๐ง๐๐๐๐ข๐๐ฅ๐ ๐๐ฆ ๐๐๐ฆ๐๐ข๐ก๐ก๐๐๐ง๐๐ Re: INC42959519 19-Jun-26 13:36 Call from Telstra faults L2, said will call back after Network Reset & Restart 14:32 Call back from Telstra faults L2, (from outside Australia over 5G - an insecure channel) call took 21 minutes of tautological circular mentally abusive dark reasoning & failure to follow procedures. Refused to escalate "Deprovisioning" of SIM cards unable to make calls to transmit data, demanding "samples" of calls to/from +1-408 by IBM and PARC from Military Classified numbers for over 10 years. Refused to comply with Data Sovereignty rules and to respect the classified nature of the "samples" they were requesting and I refused to provide till I am talking to a suitably qualified person or engineer calling from within Australia. Refused to comply with "Do not talk to computer scientists over insecure channels" rule. They then said "will not escalate till I provide samples", I explained "deprovisioned" is more than enough to escalate and samples to that end have been provided. Call put on mute, stayed silent for 5 mins then other end terminated call. AP
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โSashโ Emmanuelle Somerset-Beauverie (@chicpussykat) reported@SimonJCLeBON In 2005, I was $employed w/Telstra phone Foxtel sales & cust service I earnt AUD$1800 fortnight, noon-8pm wkdays. I gym in mornings: Yoga Hatha or Vinyasa (depend whatโs on), group Pilates, weight circuit training, 45min treadmill, 45min gym bike, 2yrs= I lost 30kg
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SNOOPREY (@SNOOPREY77) reported@Telstra It could be my device needs a restart but it could also be that the service you guys at Telstra actually provide doesnโt match what the sales reps and advertising promise
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Elizabeth Blackwell (@EBlackwell6280) reportedI'm in Brisbane for a bit and I had forgotten how woeful @telstra mobile broadband is in the city. Endless dropouts and slow downs.
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andy lai (@andylaiz88) reported@Telstra @OvrgrwnDwrf intermittent signal strength of 1 bar coverage isn't coverage you wankers. ๐คก๐คก
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๐Henry Ross (@Lincolnabe123) reported@MikeCarlton01 The very worst though is a toss up between Qantas and Telstra ๐๐ก๐ก
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Colin Ritchie (@ColinCleanEnery) reported@sydney_ev Actually it has been failing across remote Australia for decades. Telstra has unreliable network coverage as the middle of Australia can not have enough sunshine for their solar for days.