Telstra Outage in Gold Coast, State of Queensland

@bustdboozehound @nineislands I do too. Great plan. Everything included. My modem died at home and the family all used the 25gig I'd rolled over to access the internet while I got a new one. They use the Telstra network.

Worst customer service I’ve EVER experienced. I spend $8k per year @telstra between my home, business & mobiles. Cancelling all of them

@GoMeZCSGO @FrankLi @BelongAU Yeah if you are porting to Telstra especially from a well known provider you’ll have no issues. It’s all an automated process now and most go through within 5 minutes. If they take longer you won’t lose service until the port is complete.

Just spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.

In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄

@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.

@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?

@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.

@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩

@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.

@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.

@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.

@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.

@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.

@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄

Telstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.

@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.

@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!

@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!

@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.

I was using the Optus network as a Virgin customer until they folded, but I switched to Telstra despite Virgin customer being recommended to join Optus, meaning that non-Optus customers have also been caught up if they've used the network through another provider.

Why is it impossible for @Telstra to say their hours of operation on the IVR. Do you need me to come and work for you to teach you proper and appropriate customer service? Or do you enjoy being Australias worst telecommunications company?

@KenBerhan How awesome! I can now cancel my Telstra account and have movies streamed straight into my cortex.

@Donovan_Fergie @KazzieJean @Telstra A couple of years ago I was in an Apple shop sorting out a minor problem with my iPad. The service guy opened up a page on his screen that showed every password and account I’d ever had. He shut it down quick, but not quick enough for me to avoid seeing it. That scared me a lot.

@AlexDGlengarry @nineislands 1) Nevertheless, they ARE the third network. 2) They are no longer minor. 3) They now have access to Telstra's network in rural Aus, as per the article I linked. 4) The tweet that you replied to was asking about service providers, not networks. 5) Aldi uses Telstra's n'work.

@torak @tanyavolt Second that cheap, on the Telstra network we have not had issues with it and data rolls over as a bonus.

Great. I have issues with my @Telstra account which I susp. linked to my partner & I becoming each other's authorised person. Try to call them, the call centre is closed, so they force you to use the app so you get some agent who doesn't understand when you explain. 0/10 service.

@ohsixoneoh Looks to be on the Telstra network.

@ktdenise They have been since you signed up to them. Inferior service, poor reception. Now this. Telstra all the way.

@Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.