Telstra Outage Report in Gold Coast, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra having very limited to no service just simply isn’t good enough
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@StickelSam @Telstra Very poor by @Telstra now 7 days of no service, yet they will expect me to to pay my bill in full when it’s due, so so wrong of them
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks
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Andrew Shimmin
(@Bigshim) reported
from
Gold Coast, State of Queensland
@Telstra major fail yet again by Telstra, on hold with them after clicking a link they sent me to do with my service and was transferred to the Woolworths helpline. Like ... words cannot explain how inept Telstra is, I have moved house a few times and it’s never worked! 🤯🤬🖕🏻
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Derek Carson
(@ProfDerekCarson) reported
from
Gold Coast, State of Queensland
@Telstra Telstra please DM me I have been trying to cancel my account for 3 weeks now, no website response, no telephone response, no response at shops. Only communication is today Ai received a bill I will not be paying. Terrible service.
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Bombay bliss pimpama
(@blisspimpama) reported
from
Gold Coast, State of Queensland
@Telstra @NBN_Australia Shitty service provides by technical department those don’t even understand the problem and can’t speak proper #English. On phone for last 2 days and business #NBN still not working. #shame #telstra for superb service and technicians in you shitty team.
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💧Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@gurambae I already use my foxtel cable for the internet (but don't have Foxtel) which is why I'm forced to be with Telstra currently. It will be the same with NBN. Nov is the deadline for me. Having problem choosing a provider
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Roche
(@rochehfn) reported
from
Gold Coast, State of Queensland
@caryion Nice takes me 8 years to upload clips tho because Telstra has dogshit upload speed. I would post good vids and clips but half the time it’s too slow or bugs
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Troy Hunt
(@troyhunt) reported
from
Gold Coast, State of Queensland
@OUSAK You need the Telstra unit as it has the modem built in which the UDM doesn’t have. The FlexHD connects wirelessly to the UDM and forms part of the mesh network. Ideally, I’d plug it into an Ethernet back haul but the place isn’t wired.
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What Do You Know?
(@Glenelg22) reported
from
Gold Coast, State of Queensland
Today we’ve had Telstra credentials stolen. Apple ID stolen and I’ve got an unhackable modem takenover by unethical hacks, who’s going to help me @CyberGovAU @Scamwatch_gov @AusFedPolice #IDFraud
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra hey Telstra there is no reported outage in my area yet it’s been 5 days and counting and still no mobile service, and seems no help either
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Super Nudist
(@supernudistband) reported
from
Gold Coast, State of Queensland
@Telstra Hi - your internet keeps dropping out. I tried calling but apparently you're closed (9:30pm). In postcode 4212. This has been happening for several weeks. Please sort it ******** out. #telstra #nbn #australia #monopoly #***** #goldcoast @NBN_Australia @Foxtel
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Driers APAC
(@JimFSH) reported
from
Gold Coast, State of Queensland
@MJBIS @Telstra Watch out it might appear down the chimney tonight 🎅
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra some help would be nice, your a 24/7 business and have no problem taking money each month
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Kris Kitto
(@Kris_Intello) reported
from
Tamborine Mountain, State of Queensland
@ShelleyBanton @smsfchick @smartersmsf @Telstra @SMSFCoach @PeterBurgessAMP @lk_smith @HeffronMeg @FJMorelli @ASFAudits What Shelley said 👆👆👆 Typically going to be minor and incidental amounts, advise trustees to opt-out when discovered. Or treat as benefit payment if condition of release met. Pragmatic approach required IMO.
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Grant Shelley
(@802_11GS) reported
from
Gold Coast, State of Queensland
@csampson01 @Telstra Ah I disabled it early on when my Wi-Fi backhaul was horrible. But now it’s horrible again (recent house move = ADSL 😭)
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@StickelSam @Telstra I got a response from them via there app, told there is outage in area but it not showing on there site, was meant to be fixed by 7pm last light by hasn’t been, was marked as resolved by agent, when I asked why has this shows resolved, pushed wrong button is response
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Waste of time calling me, I don’t have any service, that’s the issue
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tech, Creating Jobs, Tranquility, a better world
(@stu6162) reported
@Telstra Clock setting are set to auto and network time. When I changed the setting to use your location it now shows the correct time. So it's your system time that would appear to be wrong. Samsung S21
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Dr Sonia Ahhh🌈
(@soniaahhh) reported
OMG **** you telstra. We don't have daylight saving in the territory. Why was my phone even on Adelaide time? I sure didn't set it that way
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Ojay
(@Ojay88553776) reported
@Lee_Tennant Never had a problem with Optus over past 25 years, till now. Horse has bolted and though Telstra is better alt. here, not a snowflake in hell they'll get my business
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Paradoxa
(@Paradoxa18) reported
@JennaPrice @Telstra They have 2 years of DMs to scroll through. Ombudsman intervention then, promise made, never kept. Dozens of dms trying to resolve when phone out. They demand verification via links that do not work, all documented. Have limited dexterity Not wasting any more high farce But thx
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Paradoxa
(@Paradoxa18) reported
@JennaPrice @gavinlmiller1 @Telstra Have an old phone & it'd struggle with another app. Often only 3G/h+ reception. T promised home net, never delivered, kept charging. Cancelled it, but T then sent bills to the email I never had. 2 years on, still not sorted. Demand I jump digital hoops, knowing I can't. Grrr
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💧Sally Lawry
(@SallyLawry) reported
@bigdecision88 @Khaliter1 @CommBank Agree . The customer service team are always pleasant . Wonder if it is outsourced . There now seems to be a triage system . Talk to 2 people . 20 mins for call to be answered .That person can’t help and you get put on hold for up to an hr waiting for somebody else .Telstra style
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Chris McGrath
(@cpmcgrath) reported
@Telstra @stu6162 We report the problem every year and you never fix it. The timezone is set by the tower you connect to. When there is no daylight savings, for some reason you set the time to NSW time, in the final hours of the day before, you change it to Queensland time.
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💧Sally Lawry
(@SallyLawry) reported
Who has the slowest customer service phone help in Oz? Telstra, Qantas or Commonwealth bank ? All have CEO’s on millions. Have they outsourced labour to contractors or is own staff ? Feel sorry for the staff . Short staffed , probably underpaid and must be constantly abused
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Tech, Creating Jobs, Tranquility, a better world
(@stu6162) reported
@Telstra Why would Samsung change the time? They have phones all over the world. So they rely either on location (which they got right) or network time which Telstra got wrong. It is 2022 why haven't Telstra worked with all your phone suppliers to get this right?
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Jeremy
(@jeremydyancey) reported
...have major brand damage for years to come. But let's not forget that Optus is the 2nd largest telco in Australia - an underdog to Telstra that paved the way for a more competitive market and greater choice for consumers...