Telstra Outage Report in Gold Coast, Queensland

Problems in the last 24 hours in Gold Coast, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (36%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Gold Coast, Queensland

The most recent Telstra outage reports came from the following cities: Gold Coast.

City	Problem Type	Report Time
Gold Coast	Phone	20 days ago
Gold Coast	Phone	2 months ago
Gold Coast	Internet	3 months ago
Gold Coast	Internet	7 months ago
Gold Coast	Internet	7 months ago
Gold Coast	E-mail	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Gold Coast, Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

• 
  Jason (@RaiZdbyDINGOES) reported 51 seconds ago from Gold Coast, Queensland

  @OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

• 
  Vicki Russell (@VickiRussell62) reported 53 seconds ago from Gold Coast, Queensland

  @jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

• 
  sworks (@sworks262) reported 3 minutes ago from Gold Coast, Queensland

  @Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

• 
  Vicki Russell (@VickiRussell62) reported 17 minutes ago from Gold Coast, Queensland

  Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

• 
  David Brown (@db0984) reported 23 minutes ago from Gold Coast, Queensland

  @Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint

• 
  Dystopian Dirt Cowboy 🤠 (@FlatEarthGang) reported 26 minutes ago from Gold Coast, Queensland

  @Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

• 
  ConservativeVoice✈️ (@conserv1951) reported 27 minutes ago from Gold Coast, Queensland

  @australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

• 
  Anne Carlin (@sacarlin48) reported 30 minutes ago from Gold Coast, Queensland

  @BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again

• 
  Simon Jackson (@Cowboy_2526) reported 31 minutes ago from Gold Coast, Queensland

  @Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

• 
  Vicki Russell (@VickiRussell62) reported 33 minutes ago from Gold Coast, Queensland

  @ccbigglesworth @Telstra That’s just awful.

• 
  Paul Francis (@pkfrancis) reported 43 minutes ago from Gold Coast, Queensland

  @KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

• 
  Aaron Whyte 🇦🇺♠️💾 (@mebsites) reported 44 minutes ago from Gold Coast, Queensland

  @samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

• 
  Dystopian Dirt Cowboy 🤠 (@FlatEarthGang) reported 45 minutes ago from Gold Coast, Queensland

  My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

• 
  Julia (@JuliaBTempler) reported 46 minutes ago from Gold Coast, Queensland

  After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?

• 
  BeachGirl Jan JG 🌴⛵🐬🏖🐾🇦🇺 (@BeachGirlJan) reported 47 minutes ago from Gold Coast, Queensland

  @ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

• 
  Shona Drechsler 🐮🇦🇺🐴 (@ShonaDrechsler) reported 51 minutes ago from Gold Coast, Queensland

  @Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

• 
  Vicki Russell (@VickiRussell62) reported 51 minutes ago from Gold Coast, Queensland

  @mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

• 
  jdw86 (@jdw_86) reported 53 minutes ago from Gold Coast, Queensland

  @OAICgov can you help with @Telstra poor handling of customer data?

• 
  ░A░d░a░m░ (@SparkyDenied) reported 55 minutes ago from Gold Coast, Queensland

  @Tuxy81 Probably the easiest way to get him down from Telstra Tower

• 
  Paul Francis (@pkfrancis) reported 58 minutes ago from Gold Coast, Queensland

  Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brad Hooper 🔴⚪️💙 (@bradhooperarch) reported 5 minutes ago

  Thanks for nothing @Telstra for whacking up my Business Internet by 10% from Oct 1. Great support for customers doing it tough during a pandemic/lockdowns/business restrictions. You truly are unconscionable bastards.

• 
  ©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸Stuck In Time Loop (@GAMESweetG) reported 10 minutes ago

  enough of sad news. I don't feel like doing any recordings today. Plus I had drama with recharging my internet service. Stupid Telstra mobile app wouldn't accept my card due to an app error. And had a hiccup with paying for it via website through PayPal method. So very fedup!!

• 
  julie edwards (@julieed02908644) reported 11 minutes ago

  @AussieShare @Telstra I have repeatedly heard this false news. And I have had my first vaccine. Just waiting for my second. This comment makes you look stupid

• 
  Peta (@miss_peta_mac) reported 11 minutes ago

  @Telstra For all the hate I direct toward telstra and their service faults, this is great and I comend you. p.s. telstra this is the only time I will complement you so know I must really like your ad.

• 
  Katgirl (@Katgirl15581641) reported 12 minutes ago

  @Telstra Big thumbs down Telstra, get on with providing decent internet and not giving customers health advice, it divisive and it’s not your job! #epicfail #telstrafail

• 
  Emerindyl (@emerindyl) reported 12 minutes ago

  Thank you @Telstra for not bothering to contact me in the four months since my direct debit stopped working to let me know that, in the middle of lockdown, you would disconnect my phone without warning or even a phone call. This is how you support Aussie business? Outrageous.

• 
  Brad Hooper 🔴⚪️💙 (@bradhooperarch) reported 17 minutes ago

  @Telstra Thanks Tori. Still an unhappy customer. Might have to shop around. Loyally pay my bills, didn’t even question last month’s $1.14 overcharge (who’s got the time?). But considered a milch cow.

• 
  Dan Goodes (@toomanyducks_) reported 19 minutes ago

  @Telstra OK, I’ll let Mum know, but I suspect this will spell the end of her very long time (30+ years) as a Telstra customer. The fact is that AutoPay (it’s direct debit, let’s call it what it is) simply does not work for people like pensioners who live fortnight to fortnight.

• 
  𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙 (@MissLizzieZiZi) reported 22 minutes ago

  @Telstra is there an internet outage in Adelaide SA atm?? Your website says no but it seems many people are having similar issues to me.

• 
  kye (@zerogfreefall) reported 24 minutes ago

  @Telstra & @BelongAU Seems to be a mobile outage in Kallangur QLD area 3 sims all have bars 3 different phones unable to make or receive phone calls, started last night intermittently now doesn't work at all. so far 3+ hours in Telstra's web chat support and repeating myself