Telstra Outage Report in Gold Coast, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
The latest reports from users having issues in Gold Coast come from postal codes 4217.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Telstra
Telstra is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Gold Coast, State of Queensland
The most recent Telstra outage reports came from the following cities: Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Gold Coast |
Phone | |
| Gold Coast |
Internet | |
| Gold Coast |
Internet | |
| Gold Coast |
Internet | |
| Gold Coast |
||
| Gold Coast |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Waste of time calling me, I don’t have any service, that’s the issue
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@Telstra I love this video @Telstra but I hate yr guts. After having a bigpond email account for about 10 years, for 2 months you wouldn't help me get my bigpond email to work properly. It now sits in my account unused. I have a perfectly functioning #gmail account now #LoveUMarkHumphries
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@StickelSam @Telstra Very poor by @Telstra now 7 days of no service, yet they will expect me to to pay my bill in full when it’s due, so so wrong of them
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go
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Paul
(@PaulWillo62) reported
from
Gold Coast, State of Queensland
@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@OAICgov can you help with @Telstra poor handling of customer data?
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@StickelSam @Telstra I got a response from them via there app, told there is outage in area but it not showing on there site, was meant to be fixed by 7pm last light by hasn’t been, was marked as resolved by agent, when I asked why has this shows resolved, pushed wrong button is response
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra having very limited to no service just simply isn’t good enough
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra hey Telstra there is no reported outage in my area yet it’s been 5 days and counting and still no mobile service, and seems no help either
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Derek Carson
(@ProfDerekCarson) reported
from
Gold Coast, State of Queensland
@Telstra Telstra please DM me I have been trying to cancel my account for 3 weeks now, no website response, no telephone response, no response at shops. Only communication is today Ai received a bill I will not be paying. Terrible service.
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now
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Debi
(@Debi98489370) reported
from
Gold Coast, State of Queensland
@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra When MY circumstances change, I call you & discuss it. But when a customer has always paid his 2 mobile phones & NBN accounts on time, in full, you nonetheless tell that customer you don’t trust them. I don’t mind the credit check. I mind being treated like a baby.
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Sydneymediagirl
(@sydneymediagirl) reported
@telstra so brilliant Tory person who was also unbelievably useless & told me I had to speak to porting team. After waiting 40 minutes they can't help me & I have to speak to someone else who I'm on hold to. This is now officially a freaking farce
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@Telstra You’re not getting the issue. A year ago you “gave” me 80gb/month allocation when I dont use more than 20. Now you’re “offering” 180 when I don’t want or need that. You’re offering me 2 loaves of bread a day when I agreed to one a week as that’s more than i need. Why change?
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Claire22
(@ClaireHickey22) reported
@Telstra can you please tell me who my friend in Longreach can talk to about her NBN? She is now using the third modem that has been sent to her with still the same problems. She is trying to run a business, has no access to her email and limited internet. Help please....
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Shan
(@shanon_p) reported
@Josh_B_Rosner @Telstra I got a credit check done on me for a $25 month to month data plan with no device. Approved and within a month, credit score dropped 12 points. No other credit enquiries or changes. I have never been overdue by more than 2 weeks (and that was maybe twice) in the last 15 years.
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Empty
(@em_pty_7) reported
@Telstra @Brett_A_Maher Thanks Febey - had a good little stretch of decent internet, now down again. This is frustrating.
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Moldy Ghost 🇵🇰🇷🇺
(@MoldyGhost_24) reported
@DarkViperAU @Telstra Close the 17 tabs wtf
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Sydneymediagirl
(@sydneymediagirl) reported
@Telstra 35 minutes on hold now and counting. Fifth time I"ve had to call today. Been hung up on, refused to be put thru to supervisor and some arrogant twit on here pretending to want to help but doing nothing. how bad can it get. 2 weeks to get a bloody mobile connected.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
Telephony is the only service where the cost has little relation to usage and value. Telstra “gave” me more data every year but my usage needs have not changed. Now I “have” 180gb/ month but have used less than 18gb/month this past year. But they insist I go to a new “plan”
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Matt Stedman
(@RealMattStedman) reported
@Telstra Hi Jessica, Have done all the usual steps, restarted the router and ONT and have tried another router. Can't log into the account to try the trouble shooter until later as the 2FA code doesn't come to me. Will let you know how we go. Cheers, Matt