Telstra Outage in Gold Coast, State of Queensland

@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

@Tuxy81 Probably the easiest way to get him down from Telstra Tower

After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?

@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@OAICgov can you help with @Telstra poor handling of customer data?

@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye

@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved

@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company

@Telstra I love this video @Telstra but I hate yr guts. After having a bigpond email account for about 10 years, for 2 months you wouldn't help me get my bigpond email to work properly. It now sits in my account unused. I have a perfectly functioning #gmail account now #LoveUMarkHumphries

@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.

@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!

@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?

@marcpbailey @Optus @AussieBroadband Welcome to the Aussie Broadband club mate - I was with Telstra before I switch to NBN. Got Telstra to put in my NBN NTU with no contract and then switched over the next day to Aussie and never looked back - good to see these old monopolies get a run for their money!

@Telstra 3. When Telstra replies quicker to a joke tweet than to a customer that actually needs help 💀

Ever notice how @telstra NBN and @apple iPads are a terrible combination.

@Telstra terrible service once again. I rather waterboard my self than deal with your customer service team.

@Telstra terrible service from Telstra once again. I rather Waterboard myself than deal with your customer service again.

A notice to Telstra You mobile service in Adelaide CBD is ****. I have been with you since the bricks. Time for me to move on. 🖕

Dealing with @Telstra is more painful than knowing I'll probably never get to see BTS in concert.

@ricey1212 @Foxtel Not this Telstra customer

@Damien_77 @Foxtel They have if you are a telstra customer. Foxtel Now free for 4 weeks

@Telstra Thanks- a delightful lady called and listened patiently. THANK YOU. In complete contrast to yesterday’s absolutely dreadful waste of 4 hours. Sorry but first line support needs significant retraining. I lost $740 of billable consulting time and got nowhere. We will see soon!