NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 315
Melbourne, VIC 264
Sydney, NSW 222
Adelaide, SA 89
Perth, WA 48
Gold Coast, QLD 4
Rosalie Plains, QLD 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Ballarat, VIC 1
Camden West, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • snoogavision Pat #Snoogs #AGExp (@snoogavision) reported

    @NBN_Australia I am thanks, but they are waiting on NBN to advise when someone can come to repair, hopefully fix whatever the issue is this time.

  • NetrunnerGen Netrunner Card Generator (@NetrunnerGen) reported

    Diabase NBN ••••• X credits Ice: Barrier . Strength 0 Repurpose. 1cr/click: return to HQ. ↳ end the run ↳ deal 2 net damage

  • Optus Optus (@Optus) reported

    @HWverse We're aware of an NBN and Mobile issue (Reference Number:24101125) impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Kristy

  • jesseadamsstein Jesse Adams Stein (@jesseadamsstein) reported

    Our family named our wifi network after an ineffective shark deterrent wristband. It now occurs to me that, particularly given our house’s long history of NBN outages, that this was Not a Good Idea.

  • Optus Optus (@Optus) reported

    @peitalogan We're aware of an NBN and Mobile issue (Reference Number:24101125) impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Kristy

  • KILLMYDEFENCE marina (@KILLMYDEFENCE) reported

    apparently we are supposed to have an internet outage all day tomorrow for stupid nbn

  • Optus Optus (@Optus) reported

    @AlyJnr @mkitteringham Update: NBN and Mobile outage (Reference Number:24101125) impacting NSW customers has now been resolved. Please reset your modem/device to get back online. Let us know how you go. Tina.

  • Optus Optus (@Optus) reported

    @DanKuhner Hey Daniel, we're aware of an NBN and Mobile issue (Reference Number:24101125) impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time -Quade

  • Geeesuz Floki (@Geeesuz) reported

    @Rayz0ner Ray you live near me, I’m with tpg, tpg was pretty **** before but now wi the nbn, I’ve never had a problem always have the lowest ping in the lobbies I play in, while my whole family is on Netflix and my brother gaming too

  • Optus Optus (@Optus) reported

    @Marco81lopez Hi Marco, there was an issue reported with NBN and mobile services in NSW before. However all impacted services have now been restored. We apologise for any inconvenience this may have caused you this evening. Kartik

  • Optus Optus (@Optus) reported

    @BJssoR We're aware of an NBN and Mobile issue (Reference Number:24101125) impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Kristy

  • Optus Optus (@Optus) reported

    @VeronicaLuckman @mkitteringham Hi Veronica, there was an issue reported with NBN and mobile services in NSW before. However all impacted services have now been restored. We apologise for any inconvenience this may have caused you this evening. Kartik

  • Optus Optus (@Optus) reported

    @belly198675 We're aware of an NBN and Mobile issue (Reference Number:24101125) impacting NSW customers. I'm afraid that I'm unable to provide you with a resolution time at this stage, however, they're working on resolving this issue with the highest regard. Tina.

  • igordownunder Igor Aharonovich (@igordownunder) reported

    @Optus your wifi/nbn doesnt work! and when one calls, your auto reply disconnects the call. chat via app doesnt repond either.... i hope its a glitch and you resolving it otherwise would find alternative provider.

  • Jacurtis95 Jordan Curtis (@Jacurtis95) reported

    Just had a spam caller tell me I needed to set up a backup connection to keep access to the internet while NBN is down for repairs Not sure how they’d bypass the only internet cables coming into my house

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