NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 262
Sydney, NSW 226
Brisbane, QLD 181
Adelaide, SA 172
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Ms_Stevenson_VP Ms_Stevenson (@Ms_Stevenson_VP) reported from Sydney, State of New South Wales

    @domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!

  • fi_shep Fi Sheppard (She/Her) (@fi_shep) reported

    @iiNet Is NBN service in 2022 out please?

  • gerson008 Johnson Lai (@gerson008) reported

    @domnixon1984 @Internode @nbn Since Internode was sold by Simon Hackett many many moons ago. I no longer associates with them. Anyway, has your issues solved?

  • gerson008 Johnson Lai (@gerson008) reported

    @domnixon1984 @Internode @nbn Since Internode was sold by Simon Hackett many many moons ago, i no longer associate with them. I hope your issue is resolved quickly. Where do you locate, is it in the suburbs or remote region?

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @bugwannostra The NBN, cuts to ABC, attacks on Virginia Trioli, refusing to support Rudd for Secretary General of the UN, rejecting the Uluru statement from the heart. Turnbull leaves a bitter legacy.

  • kiernan_m3 Kiernan McGill (@kiernan_m3) reported

    @domnixon1984 Far out. Frustrating. We experienced similar problems but with 4G wireless home broadband. Couldn’t get NBN for ages (don’t ask why, it’s a longer thread than yours). We have now switched to NBN and now you have me worried. So far so good though.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @ShawnD_Keller Hi there, we're sorry to hear this. In order to rebook a new appointment, please liaise with your service provider directly. Where needed, they will work with our nbn support team and provide updates. Thanks, Sarah

  • domnixon1984 Dominic (@domnixon1984) reported

    ...(they haven't) The problem persists. Sometimes the NBN techs turn up and attempt to get me to engage their own out-of-hours data cabling business to solve the alleged problem. Sometimes they say they can't fix the problem because the power pole is condemned and they need a ...

  • NeilBoltonRSPL Neil Bolton 🇺🇦 💛💙 (@NeilBoltonRSPL) reported

    @MrKRudd Just get a Starlink dish. NBN will never be able to catch up.

  • rachplayssttv rach ✿ (@rachplayssttv) reported

    @kimetcetc @Aussie_BB nope, they let someone from optus just cancel and take over my nbn for the people next door. it's so ridiculous.

  • zinifax Christopher Prince (@zinifax) reported

    @PaulFletcherMP @Eve5810 @DaveSharma Hilarious. Thanks for the laughs. Can you get back to work and fix the #nbn. Really embarrassing now.

  • omwamiKing Omwami (@omwamiKing) reported

    @Optus you know there's an outage since sunday to go on for a week, you don't inform customers, and on calling you advice that I purchase another product from you or other providers. @NBN_Australia yours is down as well and calls not going through. **** services nkt!🤬

  • gregsolon Greg Solon (@gregsolon) reported

    Hey @Aussie_BB - is there an issue @ the HILTON exchange?! No internet last 10 minutes 😫 #nbn

  • domnixon1984 Dominic (@domnixon1984) reported

    @AmandaBlesing @Internode Don’t be fooled Amanda. I’ve been having problems for 6 months and their only solution is to send NBN technicians to confirm that a have a problems. Apparently they don’t k ow how to actually fix anything.

  • domnixon1984 Dominic (@domnixon1984) reported

    both @Internode and @NBN_Australia seem completely powerless or unwilling to fix it. But that's not all. the sheer saga and monotony of dealing with customer service reps who go through robotic steps infinitely...

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