NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 321 |
| Sydney, NSW | 246 |
| Melbourne, VIC | 236 |
| Adelaide, SA | 82 |
| Perth, WA | 50 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 3 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Selina
(@IloveNCIS_7) reported
@Optus Is there an update to the NBN outage at 3029 as per your website?
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Labor Corruption Commission
(@telesynth_hot) reported
@PaulH1 Lucky for you the party which conceived the NBN is in power. Clearly Labor will fix this.
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rhiiinoo
(@RHIIINOO_TV) reported
So I did the swap to @Aussie_BB and its been dropping out and speed are terrible is anyone else having issues with them? I'm paying for 110 down and 40 up I did 5 speed tests 3 outta the 5 were 90 down 16 up and the other 2 were 106 down and 29 up.. its hard-wired and fttp #nbn
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Chetan
(@sxsy) reported
@Telstra Want to help a small business from going bust because of your faulty NBN service, so far in the last 2 days all we have got is run around from your call centres. Need you to show compassion and customer care to restore their NBN service. As without this bus can't work
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IMHO_Oz
(@IMHO_oz) reported
Beware when looking for an NBN ISP @beourmate has just changed their network partner who was probably the lowest tenderer. They are in a mess. Support has gone from BAD to almost non existent!!
-
Drooling Drummer
(@5BNylonTip) reported
@ClarieceBooty I know exactly what you mean. My experience with Telstra service is it’s generally the best, and that’s made me nervous. We moved completely to Optus when we got here, much cheaper, and the service was fine. A change to NBN fixed wireless pushed them out.
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Capt Daags
(@CaptDaags) reported
We are once again in the Telstra NBN merry go round. Watching pings fail directly connected to NTD and apparently there is no fault !!!.
-
EXO Kherzii
(@Kherzii) reported
Welp, NBN has ****** up with the lines so I idk how long it'll be til I actually have internet as they haven't given an ETA on when the fix actually happens. All I know for now is that I'm indefinitely without net until then lmfao. F
-
Ben Harris-Roxas
(@ben_hr) reported
@SuperCroup @NewtonMark Nothing an epic NBN clap back won’t fix
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MrWigglyAU
(@MrWigglyAU) reported
@Aussie_BB I found that out. Doesn't help me at 12.45am when my internet dies, with no sign of an outage and the nbn box is showing red
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Chris McClellan
(@cmcau) reported
@Optus Apologies for the confusion, I didn't mention NBN and it's not an NBN problem. Anyway, doesn't matter - all my accounts have been cancelled, that's why I was talking to Team B
-
Tara
(@TaraN71563887) reported
@EMacskasy Our NBN was like that and omg it was soo frustrating. We actually dumped it and went for 4G home wireless broadband instead. We never have issues anymore and no matter what time of day we always get at least 90Mbs and up to 200Mb/s. It's awesome!
-
Paul & Katie Young
(@youngieby4) reported
@em_pty_7 @Telstra Unfortunately our problem is not fixed. It seems phone line has now dropped out as green light is no longer on display. This is after an nbn co technician came this morning. Please let us know how this will be rectified and when
-
Chetan
(@sxsy) reported
@andy_penn Hi Andy, how about helping a busy restaurant restore their faulty NBN service. Last 2 days we can't trade bcoz of it. Lost orders and it may go bust soon. And your call centres are refusing to log a fault as the owner is overseas. Its bad for the staff who can't run
-
Greg
(@Urquie_Coffs) reported
@Telstra so internet down for another night. Phone centre says @NBN_Australia works should be fixed by Wednesday. Ok. But why hasn’t our mobile back up kicked in? We pay for it for just this issue. In the eastern suburbs of Sydney why is it not automatic??? Ridiculous.