NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 260
Melbourne, VIC 251
Sydney, NSW 207
Adelaide, SA 113
Perth, WA 48
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jaysimmo3 @jaysimmo (@jaysimmo3) reported

    @GrogsGamut @Telstra Spent last year dealing w/ NBN & Telstra 4 office. Finally emailed my local Lib MP, suddenly gold service. But straight back to pumpkin after. There's an internal Telstra plan to end all "talk" comms by 2022. One told me the name of the plan, have it in some chat log I saved.

  • RhaineWolf RhaineWolf (@RhaineWolf) reported

    @NBN_Australia The fault has been lodged, I’ve been on the phone constantly to my provider who have even try to organise an appointment to have one of your technicians come out as this fault has been on going for about 2 weeks but more so the worst in the last week, but you guys decided to

  • pingerino Anna Lyons (@pingerino) reported

    @Telstra my 4G has been rate limited since yesterday but I'm waiting for a technician to fix the NBN. I've got 3 people who can't work from home now and I can't get a response online. Can you please get back to me?

  • thaCodeMonkey Matthew White (@thaCodeMonkey) reported

    @NBN_Australia All good your status page was just updated to indicate that the issue was resolved in my area.. Connection still broken ntd is behaving differently so must have fixed something

  • ajEdenvalley1 Dr.ajEdenvalley (@ajEdenvalley1) reported

    @rick_rampal @Glenina57 Tell me about it. Trying to get a problem with the NBN sorted. Dealing with Telstra has been a nightmare and still not fixed. Now day 5

  • koobs Kubilay Kocak (@koobs) reported

    @NBN_Australia Links to latest (last quarter) or FY Quality of Service (QoS) @NBN_Australia results?

  • RhaineWolf RhaineWolf (@RhaineWolf) reported

    @NBN_Australia To cancel that and are supposedly “monitoring” it in which my provider has sent through all the lodgings of the constant drop outs and the almost non existing speed reduction we have suddenly gotten to the point I feel like I’m back on dial up.. I’m not the only one having this

  • Bren_Pike Brendan Pike (@Bren_Pike) reported

    @elonmusk @Adamklotz_ $139.00 p/m in AUS. Will be a 50% cost increase on our current NBN of Av. 50Mbps. Is this price likely to lower as Starlink grows? I want this service as I would like to see SpaceX put my $$$ to good use.

  • HarjoodJones Harjood Jones (@HarjoodJones) reported

    @ABCaustralia @abcnews 'Cos the current NBN is pretty ****...

  • LennaLeprena Lenna Leprena (@LennaLeprena) reported

    @PoetLeSpeck @AlexMcleod8888 The entire country is being drip fed utter crap to keep this mob of corporate cswjs in power...just utter bullshit streaming forth every day to hide the realities....which are DIRE! Worst debt in our history & 0 to show for it, 3rd world NBN, bottom of the ladder on everything.

  • Corns1945 SDW (@Corns1945) reported

    @Telstra @NBN_Australia finally got to speak to an actual person after dealing with online chats and what a relief it was to explain the problem! I’m hoping my nbn will be up and running soon after a request has been issued for a nbn technician! Crazy how complicated this is!🤪

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @mohitg76 Hi Mohit, we have just checked your address again. We can confirm there was an order submitted, however it encountered an issue. Your Retail Service Provider (RSP) will need to contact the nbn order support team, 1/2

  • Monocotyledon Margaret Morgan ✒📚🌈 (@Monocotyledon) reported

    @NikkiTeeuw @Telstra @Optus We are thinking of switching NBN providers after this week. If anyone has any suggestions, all we ask for is a reliable service and responsive customer care!

  • BNEShrimper Andrew Urry (@BNEShrimper) reported

    @IttssMattthew I had reason to go through them about 7/8 years ago and they were quick and got the issue resolved brilliantly. However since then I suspect that they’ve had their resources reduced by successive LNP Governments and their workload increased by NBN ***** ups.

  • RhaineWolf RhaineWolf (@RhaineWolf) reported

    @NBN_Australia Issue either.

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