NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 285
Sydney, NSW 214
Brisbane, QLD 195
Adelaide, SA 121
Perth, WA 53
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • julerin8 Julian Barlow (@julerin8) reported

    @NBN_Australia They have tried, many many times. They sent me a new fast modem which caused me to have no internet at all for a week til I reinstalled the old one. "Turn it off and on again". Each time I complain publicly the service improves briefly then becomes unreliable and slow again.

  • DavidDeex David Deex (@DavidDeex) reported

    @GraysonWilhelm Well, there should be a service guarantee when you use it, and if you are overcharged or the service is slower than promised on the regular, or often cuts out, either your provider, or NBN, should have to give you free internet for a while or cashback on your last bill.

  • zerogeewhiz Peter Anderson (@zerogeewhiz) reported

    @NBN_Australia It was accidentally fixed by a DPU replacement triggered by a neighbour’s outage.

  • Go_pies2013 C (@Go_pies2013) reported

    @NBN_Australia Get Telstra to turn up with the modem and get the service working rather than keep pushing it back. Order logged early Jan.

  • _akadi_ Anthony Kadi (@_akadi_) reported

    @AmandasAudit That's not the fault of the fibre to your home. The problem is further upstream. Your ISP doesn't buy enough capacity from NBN Co. Solution is to change providers.

  • MelbourneParody Share The Love - Fight Climate Change (@MelbourneParody) reported

    @NBN_Australia It is 7:00 pm and still no internet. And no reply from NBN. What the hell is this. You want money but you don’t offer customer service.

  • DavidDeex David Deex (@DavidDeex) reported

    NBN going slow constantly or there is a stuff up and it's cutting in and out? You should get free internet for a while as compensation.

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @d_dazza_ Hi dazza, we can't guarantee that it will make your game ping better, but you may try it. As long as the third party device is a VDSL modem/router, then it will work with your NBN FTTN service. Stay safe. -Basil

  • BrittSoMuch 🌞BrittSoMuch🌞 (@BrittSoMuch) reported

    @kdubbs222 Holy ****.. the ultimate nbn lolol!!

  • Boss_Hogg17 M Hogg (@Boss_Hogg17) reported

    @Telstra yo, nbn giving us atrocious speeds atm. Been happening since waking up this morning. 3178 is our postcode. Pls help.

  • Bonwah01 Bonwah (@Bonwah01) reported

    @NBN_Australia why is the internet down in Lewisham?

  • D_Melissa2 🔥💧🐨🌱💓🌍 MelissaD (@D_Melissa2) reported

    1) Telstra recently bumped us onto a ‘better’ NBN plan - you guessed - one that cost us more $$, saying old one expired, new one super fast. Ever since the speed and range has been painfully slow. Also billed us 4 FOXTEL that used to be free in package.

  • gnfmaid viv Missing 3/3 (@gnfmaid) reported

    WTF IS GOING ON IN THAT STREAM LET ME IN NBN

  • Princetosshi princetoschi Niggamoto (@Princetosshi) reported

    @MrKRudd You are both equally useless, our education system is a joke. you are both in bed with china, we have zero presence in tech because you both FKD the NBN. We have no manufacturing, we don't build and empower local entreprenuers we just help the chinese.

  • cj_periperi Christian “CJ” Peri-Peri (@cj_periperi) reported

    @Optus - CASE ID 100307922 - 1/2 - MY MUM’s OPTUS LANDLINE & NBN connection have been UNAVAILABLE since WED 3 MARCH. THIS IS UNACCEPTABLE. THERE HAS ALSO BEEN NEXT TO NO MOBILE COVERAGE in KAMBAH WEST, ACT, 2902 since APR. 2008!!! My MUM has MAJOR HEALTH ISSUES & LIVES ON HER OWN

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