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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 58
Brisbane, QLD 109
Adelaide, SA 100
Sydney, NSW 258
Melbourne, VIC 176
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Ocean Shores, NSW 1
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • RBJRON
    💧Ron Jones❄ (@RBJRON) reported

    @traverselife I didn't hang up I just waited to hear. Hi I'm Narelle from the NBN but I didn't hear that, so thought ah, a new one

  • rulingoverlord
    Castro123 (@rulingoverlord) reported

    @Optus the nbn has been slow and unstable for the passed 3 hours. Feels like there is more time it doesn't work than work...so gotta ask why am I paying for this.

  • P_bogan
    Sir Peter the Bogan (@P_bogan) reported

    @adammonline @deemadigan @NBN_Australia A lot of my clients now have FTTCurb. Probs 50M copper. Generally get 60Mbps. Even that is not good enough compared to FTTP. Labor should start every conversation with this issue but they are useless now.

  • matt_j_parker
    Matt Parker (@matt_j_parker) reported

    @nikolidos @NBN_Australia No we moved to @Telstra haven’t had a problem since

  • johnculvenor
    JFC, John F Culvenor, She'll be right mate (@johnculvenor) reported

    @montaguethecat Community batteries at telephone exchanges used to keep your landline going when power was lost - in say a bushfire Kevin Rudd got rid of them in a thing called the NBN - No Battery Network

  • Ballyanamcara
    Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales

    @Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra

  • sophdaniellex
    sophia 🦋 (@sophdaniellex) reported

    Best NBN provider in Melb??? Current one sucks

  • Ballyanamcara
    Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales

    @Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers

  • JeanetteHall9
    Jeanette Hall - ecologising from home (@JeanetteHall9) reported

    @SEQ616 @Liam_M_Crowley I meant creatures generally that you've found in loggers - would be quite amusing to see that down as the habitat on NBN. Sorry - the comment came across as a bit peremptory didn't it? And would have been (very mildly) more amusing if I'd asked if you'd logged the record...

  • Stephen_OMalley
    Stephen O'Malley (@Stephen_OMalley) reported

    Hi @NBN_Australia. I want to connect to the NBN. However you are not taking orders due to lack of HFC components. Given internet is such an integral part of life, are you providing alternatives of equivalent capability? You seem to be preventing alternatives meaning no service

  • andyjeier
    Andy (@andyjeier) reported

    @NBN_Australia Thanks for your help. @Telstra have now confirmed after trying to deny, the current NBN fault in Ferntree Gully is a Telstra issue with line upgrades. Although Telstra’s ETA keeps being pushed back, I’m sure we will have internet access again some time this year.

  • andyjeier
    Andy (@andyjeier) reported

    @Telstra why are you blaming @NBN_Australia for the current internet outage in 3156? That’s pretty poor form. NBN had issues yesterday, but that was resolved this morning. Telstra still has the outage until 2/3/21 (at this stage) I’m sure this will be pushed out further.

  • nfishoshin
    Simon Chalrton (@nfishoshin) reported

    @GizmodoAU Would be f'ing awesome if I weren't fiber to the node and the 950m of weather affected 40 year old copper in wet pits. NBN continues to be a joke underperforming against dial up in bad weather. Most expensive infrastructure project in aust history? 18min to CBD in the dark ages.

  • adammonline
    AdamM (@adammonline) reported

    @P_bogan @deemadigan @NBN_Australia FTTN and maxed out at 35 Mbps here. 900+ m of copper cable in a ten year old estate (so quite new copper) will do that. I hate to think how bad things are for people in more established neighbourhoods with FTTN.

  • chooseajob
    andrew thomas (@chooseajob) reported

    @Optus My NBN is so buggy and have been waiting 20 mins to speak to a chat agent. Why don't you have 24hr phone support for technical issues?

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