NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 291 |
| Melbourne, VIC | 213 |
| Brisbane, QLD | 117 |
| Adelaide, SA | 112 |
| Perth, WA | 67 |
| Gold Coast, QLD | 7 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Barrington, TAS | 2 |
| Ocean Shores, NSW | 1 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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The Lefty Rat
(@louise14895086) reported
@Utopiana Had Pfizer last week but home NBN still crap. I am waiting for Bill Gates promised improvement to 5g and am still waiting (satire)
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TPG
(@TPG_Telecom) reported
@awrongdoors Installation of NBN service generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation. -Charm
-
Jeff
(@JeffC42) reported
@ShiannonC Holgate was doing a good job when the government actually wanted her to do a bad one. NBN is doing exactly what the government wants and rolling out a second rate network. But achieving all their goals so bonuses are justified...
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James Hall
(@James_P_Hall) reported
NBN chief executive says the network allowed Australia to operate during the pandemic by connecting those working from home. Most people I know relied on mobile data last year because the network was so poor
-
aza
(@awrongdoors) reported
20 phone calls, 15 people, 2 engineers, 5 different stories. 5 different booking dates, error codes, scheduling issues. What's a guy gotta do to get NBN connected? @Telstra @TelstraEnt @NBN_Australia #ombudsman
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nalin navarro
(@nalinnvr) reported
@blondeloise @NBN_Australia I've been having the same issue here. Had an appointment two weeks ago, no one showed up. Had one confirmed by NBN for today, got a day off for it, and this morning I received another email saying that they're coming on Saturday? Meanwhile I'm here losing money bc not working...
-
Dr WHO (Cares ♥️)
(@DrCrazyThoughts) reported
@Timothyjgraham Oh no that’s not the time, my colleague just told me his NBN is down just before WFH orders are in place. The panic is real 😣
-
blastnost
(@blastnost) reported
1/ #Scottythefukwit really is the worst, most destructive, useless, lying, inept, and underachieving Australian PM ever. Yes, he's worse than Billy “The Goat” McMahon. He and his merry men have literally ****** up everything they’ve touched, from the NBN down. ******* useless!!
-
Karen Wallace Gurney
(@KazGurney) reported
@NyadolNyuon @MSMWatchdog2013 It’s even worse. The NBN issues just slow our ability to communicate. The vaccine rollout debacle can make the lack of communication permanent. It’s a #MorrisonLockdown .
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ti💥
(@tianeeisawkward) reported
@NBN_Australia oi can you fix the outage in my area before lockdown, it’s been 24 hours already
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ti💥
(@tianeeisawkward) reported
@NBN_Australia @NBN_Australia I’ve done this multiple times over the last 24 hours and there has been no change. “An unplanned incident is affecting the network” and “Planned maintenance: Next 10 days Nothing planned at this time” Ridiculous.
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Greg McCann
(@Crankymack52) reported
@ShiannonC @roseannebyrne Because the NBN is an LNP facade. It follows their mantra and practices of high on promises, **** on delivery and overpriced. They are a perfect fit. If we did what Rudd wanted we would a first world country in IT delivery, not a 4th world one.
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Tara Brown
(@tarajayne94) reported
@NBN_Australia Just had my third appointment cancelled. Any danger of me having a connection set up this year???? Pathetic service
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Tim C
(@timmehjc) reported
When I was an @Optus customer I’d have NBN outages for hours to days that I’d have to chase up. Now with @Aussie_BB, NBN dropped out for 5 minutes and I received an sms, email and app notification. The customer service is so much better. Best decision I’ve made.
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tim
(@__tim_c) reported
@Internode Yep.. I know .. done it before... and internode and nbn were useless then too. Problem continues sporadically and no one has ever owned up