NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 264
Melbourne, VIC 244
Adelaide, SA 155
Brisbane, QLD 143
Perth, WA 57
Gold Coast, QLD 4
Rosalie Plains, QLD 3
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Hobart, TAS 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • theMickMorris Michael Morris (he/him) (@theMickMorris) reported

    .@Telstra NBN speed problem by your diagnostics in app… No nbn outages or Telstra outages reported in my area. 24th as an “appointment time” is unacceptable. Advice?

  • VodafoneAU Vodafone Australia (@VodafoneAU) reported

    @joeclavi Hey Joe, let's take a closer look to see what's impacting your home Internet. Just so we're clear, do you use Vodafone nbn or a 4G Home Internet service?

  • jadacormier Jason Cormier (@jadacormier) reported

    @optus hi, we've had slow NBN and dropouts all day in Northcote 3070. Your site isn't showing any outages here, but can you look into it?

  • Ew_trader Brenda S (@Ew_trader) reported

    @MPX_Trader @Telstra We had same issues. I think what fixed it for us is having the NBN box connect directly to a power point on the wall and not through power board. Is your computer an all in one?

  • DavidM68281840 David M (@DavidM68281840) reported

    @VodafoneAU home internet NBN outage on Gold Coast. I have been on hold for over an hour and then gave up.

  • BritsHotBitches KiKi (@BritsHotBitches) reported

    I'm @optus I need some help my NBN is down every day. You don't have an after hours phone help and the help in the app wait time is over 1 hour.

  • japach José A. Pacheco (@japach) reported

    Since 3:00 am without #NBN service, more than an hour on the phone waiting for @VodafoneAU support, not the best scenario when #WFH

  • VodafoneAU Vodafone Australia (@VodafoneAU) reported

    @DavidM68281840 While wait times are a little longer due to high call volumes, rest assured our NBN Team are eager to help. We had some network issues in QLD this morning which should be all fixed up now, so try rebooting your modem before giving them a call. Thanks for all your patience.

  • Optus Optus (@Optus) reported

    @BritsHotBitches Hey there, I would like to check out your NBN service for you. Please send us a Direct Message along with your account number.

  • kuroneko_kazuya Kuroneko Kazuya︱ENVtuber 🇦🇺 (@kuroneko_kazuya) reported

    @Auroraagehaah The NBN sucks. Aussie internet drains the life out of me too ahhaha

  • Bhugol7 Bhugol (@Bhugol7) reported

    @NBN_Australia No internet in Glenwood, NSW since yesterday. @optus indicated unplanned outages in the area. Can you provide an estimated time of fix?

  • John_Michaels1 John (@John_Michaels1) reported

    Anyone else have nbn on @VodafoneAU network and have no internet today?!?🤬😡🤬

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @dwightwalker Hi Dwight, sorry to hear you're now receiving scam calls. Please known, nbn will not make contact via phone call regarding the disconnection of you service. Any disconnection information is specific to the rollout of nbn and will be sent to residents via post. 1/2

  • mondomms moonooqoooo (@mondomms) reported

    @JRDNM0 Never have I been so happy that the NBN dropped out

  • Farmer_Dave999 David Ward (@Farmer_Dave999) reported

    @hot_rails @trib As with many systems the more users will slow down the speed but from what I hear it's cheaper & less limited than the NBN satellite service

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