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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 177
Sydney, NSW 263
Brisbane, QLD 111
Adelaide, SA 99
Perth, WA 56
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Ocean Shores, NSW 1
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • annschof_ann
    ann schofield✳️✳️✳️✳️ (@annschof_ann) reported

    @SandyHorne61 I’m sticking with my first generation NBN technology, was offered wireless deal too. I figured out and asked for details and it boils down to company don’t want to pay NBN so offer wireless for less but I have such reliability I don’t want to risk it.

  • loudshirts
    Wolly (@loudshirts) reported

    @JennyVVVVVV @SandyHorne61 If you signed a contract for a time period you are probs stuck. If not just cancel. TPG 100 speed $64.95 atm I saw. Depends on NBN connection tho. I’ve been with them in 2 states for 15 yrs with different tech. No issues. I’ve got 250 speed for $84.95 FTTP but was lucky.

  • Optus
    Optus (@Optus) reported

    @tanne1122 Hey Tally. Sorry to hear that you have not gotten the support you need to get your NBN back online. I have just sent a response to your DM. Let's keep the conversation there to avoid any double handling. - Mitch

  • trixtah
    Trix (@trixtah) reported

    I don't know/care who owns #internode/#tpg or whoever, but it shouldn't take 15 mins to cancel my NBN plan. Ntm having to talk to two call centre thralls to get the stinking US-style cust retention spiel. So sorry we "couldn't come to an agreement" about my MOVING COUNTRIES.

  • Dudebank
    🚁🌏🌱💧🌊BrendanDwyer @Dudebank@aus.social (@Dudebank) reported

    @SandyHorne61 Aside from cost comparisons, you'd want to make sure you're not in a null/dead zone with poor transmission/reception. It won't guarantee you better bandwidth but in ideal conditions will usually outperform a basic/average NBN/ISP service.

  • counterproduct
    Aaron Counter (@counterproduct) reported

    @NBN_Australia you oscillate between scheduled network outages and unscheduled network outages, could you try scheduling a day of actually delivering a service?

  • loudshirts
    Wolly (@loudshirts) reported

    @SandyHorne61 Wireless Broadband is a ruse. Stick to your wired connection. They just want to “churn” you on to a new product for their figures. Wireless is a shared connection. NBN is a direct connection. Hit me up if you need more help. Networking is my main qual. Happy to be of assistance.

  • PodiatryPhysio
    RB (@PodiatryPhysio) reported

    @normboy562 @Bloss55 And the crap two-bit NBN. He took a thoroughbred and mated it with a mule.

  • bolangum
    Alex🖖🌞😎🏊🏽🦈🦠😷 (@bolangum) reported

    @Leo_Puglisi6 Quite a few in regions will get locked out, since the solution to no NBN is a 3G/4G service through aerial.

  • MattPNBL
    Matt Pritchard (@MattPNBL) reported

    Cancelled @NBN_Australia to do FTTP and the service person contracted by the company was very pushy to make us go ahead. Wasn't happy with that interaction. I guess no upgrade will ever happen with that service!

  • kerrymaree4034
    Kerry 🤷🏼 Somebody Told Me (@kerrymaree4034) reported

    @Suefranny @erfbeeass Ever since the data breach they have been soooo slow. I know it’s not NBN because everything else is mucho rapido

  • silverex331
    silverex (@silverex331) reported

    @SandyHorne61 I'm in suburban Sydney and I was offered the same deal by the same company. I tried it but changed back straight away. Where we are the current 5G signal isn't strong enough so it's performance was nowhere near what NBN provided. May be different in your location.

  • BelongAU
    Belong (@BelongAU) reported

    @Ode_to_Sorrow Thanks for reaching out Sarah, we appreciate connection issues are frustrating and we're sorry to hear you've now left. We don't charge early leaving fees as our nbn plans are month to month. 1/2

  • fossphur
    fossphur 💚 (@fossphur) reported

    @SandyHorne61 I don't trust wireless broadband due to the possibility of network congestion that you can't really do much about. If you are looking for better speeds, I've heard getting old unused phone extensions in the house removed can remove interference and improve NBN speeds

  • BelongAU
    Belong (@BelongAU) reported

    @Ode_to_Sorrow Thanks for reaching out Sarah, we appreciate connection issues are frustrating and we're sorry to hear you've now left. We don't charge early leaving fees as our nbn plans are month to month.

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