NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 325
Sydney, NSW 246
Melbourne, VIC 236
Adelaide, SA 88
Perth, WA 49
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TheTipsyWeeb OzzyTrashLord (@TheTipsyWeeb) reported

    @TelstraEnt I ******* doubt it, you can't even keep a stable "high speed" (500mbs) NBN connection to a single ******* house I'd hate to see the state of that network

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @EZealand quality of your experience and work closely with retailers to rectify any issues. Don’t worry, if the problem is with nbn, your provider will let us know and we’ll work hard to fix it. On another note, does anyone on your property have medical conditions or use 2/3

  • Jim97094760 Jim (@Jim97094760) reported

    @TPG_Telecom is there currently issues with NBN at Cherrybrook NSW 2126? Just lost connection and no internet now

  • Cardboardface2 Cardboardface😼 (@Cardboardface2) reported

    @haartache Fr, like even after the NBN rollout there’s still so many problems with it

  • DirtTracker4 Dirt Tracker (@DirtTracker4) reported

    @Josieamycashman @MrKRudd I refused to connect to the NBN because I didn't want to support ANOTHER government disaster. I use a Netgear LB2120 4G modem and Telstra data only sim. My internet blitzes my neighbours NBN, and it's portable anywhere in the country with phone signal. NBN=FAIL.

  • alspeaksback Aleryk Fricker (@alspeaksback) reported

    The ineptitude of this government is 100% ideological. They did not fail the implementation of Robodebt and offshore detention. But anything that actually helps people (NBN, vaccines, NDIS etc) is constantly bungled. This is a government only efficient at cruelty

  • steelermac6 Billy Mc (@steelermac6) reported

    @Optus again issues with NBN internet not working!!!

  • Ghoulmao Lachlan (@Ghoulmao) reported

    Spent all of today hoping my internet comes back for OCN tonight... @NBN_Australia fix your service. My net has been down because of a problem on your end since 9pm last night xx

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported

    @DavidJay_AU @NBN_Australia Didn't you suggest Thursday week and a good hair-dryer? I reckon that's closer to the truth Cheers- if it's not an easy fix it means commuting until it's fixed, grumpy 10yo, and lots if bluetooth tethering to the Android pre-paid!

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @RenshawTrent It is unfortunate to know that you are not getting a good speed with your NBN service. If you are a TPG customer, may we ask that you DM us your customer ID or TPG username so we can investigate your issue? -Mel

  • Fathairylazy Action Bailey (@Fathairylazy) reported

    @Telstra We have a HFC nbn connection. All 4 lights on the HFC router are green. Our Telstra modem has a blue light on the front (mobile data). I believe the issue is with the WAN port on the NBN HFC router. No matter what cables we try or Telstra modem (you've sent us 3 to shut us up)

  • Mountaingoat55 Glenn Holmes (@Mountaingoat55) reported

    @TimWattsMP @Leel06Lee @BigAntStudios NZ attracting a lot of IT companies because it has a fast NBN not our copper crap.

  • Ghoulmao Lachlan (@Ghoulmao) reported

    @NBN_Australia Hey Sarah, I’m well aware of the outage as it’s been actively happening for nearly 24 hours. Is there any way to check if there’s an ETA for the resolution of the outage or should I just wait and pray?

  • ashlynkentish Ashlyn Kentish (@ashlynkentish) reported

    @Telstra We have NBN with unlimited data but today our internet has been slowed down to the point of being unusable because we’ve gone over our data allowance? Have been told by support that “even unlimited has a limit”?! Not impressed, and will apparently take days to resolve.

  • DavidJay_AU David Jay (@DavidJay_AU) reported

    @p_terg Ok as long as faults are logged by the subs of the RSPs @NBN_Australia can troubleshoot the root cause. Could be a faulty tap or rusty old degrading coax.... GPON would not have this issue. Hope it's an easy fix and a resolve is soon. #auspol

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