NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 266
Sydney, NSW 228
Brisbane, QLD 189
Adelaide, SA 168
Perth, WA 49
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • flataboveashop Paul (@flataboveashop) reported

    The relief of getting internet back after a six-hour NBN outage

  • yu_haocheng StevenYu (@yu_haocheng) reported

    @NBN_Australia NBN is down for certain parts in Killara.....when are we going to be back on line? 😔😔😔

  • ReplayTheMaster ReplayTheMaster (@ReplayTheMaster) reported

    Technicians from both @Telstra and @NBN_Australia confirmed a line fault and then we get told "working normally" by support staff. And a technician from @Telstra confirmed that all internal wiring within the building is 100% working with no faults to be found.

  • m0nty Paul Montgomery (@m0nty) reported

    Long-term @Optus NBN customer, happy with them in general, but they obviously need to flush their DNS tables or something because Web site access has been sporadically borked for the best part of a day.

  • challinor_dave DaveChallinor (@challinor_dave) reported

    @keshaXose @SpaceX Nbn is ****. Strayas biggest white elephant. Lol

  • the_tanman Nicholas Tan (@the_tanman) reported

    @Optus Users on your NBN service can’t seem to resolve to certain websites. One I can’t access is hosted by Webflow and has Fastly as the CDN. Is there a known DNS issue impacting NBN subscribers? Confirmed with multiple other subscribers.

  • Eleanor_Wheelie Eleanor Wheelie 🌸Ceej🌸 (Season 7: June 16th 🥳) (@Eleanor_Wheelie) reported

    @Optus Hi there. I have been without my NBN service all morning ( since 4am) and currently, there is an NBN contractor at my Unit complex … is there some issue with the service in P/C 3136? Thanks

  • DamoskFGC Damosk (@DamoskFGC) reported

    Any Australian streamers stream on an FTTC NBN connection? new place we're moving to is FTTC and i'm worried it's going to be bad/unusuable for streaming. No the place is not eligible to be swapped to FTTN/P yet.

  • ReplayTheMaster ReplayTheMaster (@ReplayTheMaster) reported

    We made a complaint with @Telstra that was closed without contacting us, and support staff have hung up on us multiple times after telling us "not our problem." And @NBN_Australia technicians have multiple times refused to attend as "the problem was resolved"

  • The_moral_mason Maso (@The_moral_mason) reported

    @SpaceX It's costly per month, but the speeds are way better than the crappy NBN fixed wireless. Recommend it. Very easy to setup. My only complaint is the need to get the Ethernet adaptor for the router. I don't like wireless indoors.

  • BowzaaYT Bowzaa (@BowzaaYT) reported

    Yo Australian NBN users. I need help. I use a telstra smart modem, on a telstra 50mbps download, 17mbps upload plan. I only gwt about 35mbps down, and 2-4mbps up. My connection fluctuates a lot. Our modem is halfway across the house and I am connected through Wi-fi. What can I do

  • CX316 James Austin (@CX316) reported

    @izzie_kathryn @CotySJ1 @No7Sammy Oh hey, must be where they got the idea to burn down my telecommunications system here in Australia (privatised Telstra then because the now-private Telstra kicked up a stink during the NBN upgrade had to nerf the upgrade and rent the lines to companies instead of to the user)

  • aestheticwheein veevs (@aestheticwheein) reported

    @NBN_Australia internet been down on and off since last week. Forest Hill 3131. Not reliable at all 🤡

  • QueenQeeko Qeeko ✏️ (@QueenQeeko) reported

    @axelsyrios Is it NBN is down? I bet it's the NBN. Hang in there Dingo-kun, we'll always wait.

  • townesy77 Megan Townes (@townesy77) reported

    @z3019494 That sounds horrible. Previous housemate had SuperLoop NBN connected. Am thinking it might be best just to stick with them

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