NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 326
Melbourne, VIC 261
Sydney, NSW 231
Adelaide, SA 88
Perth, WA 50
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Leepace02227709 Lee pace (@Leepace02227709) reported

    @PaulFletcherMP And yet, I can't use my NBN for work, because it is too slow and unreliable for videoconferencing. I use my mobile data instead.

  • HocterMatthew Matthew Hocter (@HocterMatthew) reported

    @Telstra 2/ Asking me about NBN when I have been waiting for nearly THREE hours for some kind of resolve is just ridiculous. Not to mention having to repeat myself and my details each and EVERY time I was passed on to some other agent without warning. Poor service to say the least.

  • Shinigati Shinigati (@Shinigati) reported

    @cfc_jay23 @SerebiiNet Just depends where you live as it is for every country, Australia doesn't have terrible internet anymore especially with nbn being available to most places, over here I have gigabit internet.

  • geoff_jay Geoff Jay (@geoff_jay) reported

    @Raymartin55 Apparently one of the first of thousands to be rolled out by the Government to fix the NBN.

  • pony_node Node Pony (@pony_node) reported

    @PaulFletcherMP THEY WEREN'T IN LONG ENOUGH TO START RAMPING UP THE ROLLOUT YOU PATHETIC INEPT CLOWN. Because your stupid rabble ran yet another fear campaign, we now have this **** hodge podge of a useless NBN. What an utterly ridiculous statement.

  • bronwyn20121 BRONWYN HUMPHRIES (@bronwyn20121) reported

    @UFIPplayer Abbott put Turnbull in charge of the NBN so he could wear the damage. Such a spiteful lot the LNP.

  • 99cudgee barry whitelaw (@99cudgee) reported

    @SatPaper @LJPatton LNP NBN placed Australia 64 worst NBN in the world, 50 billion wasted and years lost, just all there plocirs hacked Australia, a joke in the world, Scott the LIAR.

  • nctriggs Nick Triggs (@nctriggs) reported

    ******* awful afternoon, spent over an hour on the phone to Telstra, modem has had a blue light on (4G only) for the last fortnight, post thunderstorm. Glacial speed since I should now reconnect to the NBN, have to send a ******* technician next week. Thanks Tony Abbott.

  • grandy80836271 @grandy (@grandy80836271) reported

    @SarkiAdan @AlboMP Election campaigns need money and media. He won’t get media coverage until the thing is declared. Until then he’d be silly to gift the opposition with something to target. But his recent NBN announcement went down well.

  • ConPuroZacate zappadidudah (@ConPuroZacate) reported

    @NBN_Australia there is no service in the Reservoir area!

  • HocterMatthew Matthew Hocter (@HocterMatthew) reported

    @Telstra I have been waiting for nearly three hours in relation to a modem issue. I have been passed from one agent to another (six I think all up) and still no resolve. I have lost work time and now was just asked if I'd like to move to NBN!? I just want my internet fixed so I can work!

  • misskittykat2u Katt (@misskittykat2u) reported

    @AlboMP @stemplemanmp @MRowlandMP NBN = no bloody network

  • LeeRendell SocialJames (@LeeRendell) reported

    @selga55 .@janeenorman apparently you're ill informed about the #NBN roll-out. Actually, you are very misguided on this one. But we're here to help you and the delusional #LNPfail MPs

  • ColA_Patterson Arnolds_world (@ColA_Patterson) reported

    @abcnews . Listening to Albanese and his team about NBN policy and gets bumped by shouty #liarfromtheshire spinning his crap. Surely ABC could record and play competing press conferences in full.

  • HazRobert Robert Hazeltine (@HazRobert) reported

    @victorklineTNL There’s been a suggestion on twitter that the NBN be considered basic infrastructure like water and electricity. The corporate rip off by ISPs all offering an undifferentiated product is neither efficient or economically sound. Can you pick up as policy with fix.

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