NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 318
Sydney, NSW 242
Melbourne, VIC 242
Adelaide, SA 79
Perth, WA 61
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • seraphya seraphya (@seraphya) reported

    @NBN_Australia I know there are power outages all over SE melbourne, but none are particularly close to me. Is it likely damage to actual HFC cables that is the issue for me and my neighbors?

  • FiendLive Fiend (@FiendLive) reported

    @Aussie_BB after 5 bloody hours. It still doesnt work. I ring. Told to reset box. I do. Still doesnt work. Tries to book an nbn appointment for next week. Are you f***ing kidding me??? Barely an effort made and expect me to have no net for 5+days. Youre a joke.

  • DocB__ Dr Ron Baumann (@DocB__) reported

    @HudgellSuzanne @iiNet no difference. NBN is NBN regardless of who sells it. It's the same service. The only difference may be customer service.

  • DodoAustralia Dodo (@DodoAustralia) reported

    @coatesy204 Hey Chris, due to severe weather conditions overnight, customers in Victoria may be experiencing nbn™ outages in certain areas due to the massive power outage statewide. We’re working to get you back online, so hang in there! (1/2) - Gwen

  • MariottiOliver Oliver Mariotti (@MariottiOliver) reported

    @NBN_Australia Is there any update on this? Disappointing to see an outage last longer than 12 hours affecting thousands of people on a business day.

  • tingeling_au 🔔- tingeling -🔔 (@tingeling_au) reported

    @Aussie_BB Malcolm's piece meal NBN is rubbish, they never stop tinkering with it. I miss Bigpond, it was more reliable and just as fast many years ago. To be fair, today was a bit of an exception. AUSSIE BROADBAND IS A VERY GOOD ISP. 👍

  • osrsSlayLiam Slay Liam (@osrsSlayLiam) reported

    @Telstra any eta on the nbn outage for 3915 being restored?

  • tigertragic2 Richmond Rick 🐯 13🏆 (@tigertragic2) reported

    @RezaPars 2.2 kw , i run freezer tv & foxtel + nbn with no issues

  • GoldinPaul Paul Goldin (@GoldinPaul) reported

    Me and 3/4 of Melbourne having internet issues - but hey NBN is fine and lets pay them all big packages ... FFS

  • ChrisJBarnes Chris Barnes (@ChrisJBarnes) reported

    @NBN_Australia @caperocky Customers recommend that the NBN put a battery back up in place that can be used in case of power outage impacting critical infrastructure

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @FiendLive Hi Fiend, we're sorry this has occurred - unfortunately, we don't have control of the weather and we cannot anticipate issues occurring due to wind - there may be damage to your NBN box or your connection which is why a NBN tech will need to attend your property. Cheers, Lizzie

  • DocB__ Dr Ron Baumann (@DocB__) reported

    @PeterSStrempel @iiNet I have had absolutely no trouble with the service or customer service until now, Have been connected to nbn with them since 2015.

  • vk1ad Andrew VK1AD 🇦🇺🦘 (@vk1ad) reported

    So it turns out that @Telstra sold their broadband and telephone infrastructure to the NBN. Therefore after 7 weeks of nothing the problem will now be handed to the NBN. In the meantime the overhead cables are in the vicinity of a public walkway. Who's the Fed Min for the NBN?

  • PeterSStrempel Peter Strempel (@PeterSStrempel) reported

    @DocB__ @iiNet My ADSL line will be switched off next month, so I took the plunge and chose an NBN re-seller. Regulated wholesale price-fixing and competition only in customer service costs is a disaster for customers.

  • arapalla Arapalla (@arapalla) reported

    @DocB__ @iiNet They didn't want to help with our move to the bush. Skymesh said they would call back. They went and poked nbn about satellite for our area. Called us back in an hour and said can do. Bye bye iinet.

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