NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 273
Melbourne, VIC 268
Adelaide, SA 169
Brisbane, QLD 159
Perth, WA 56
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • GreggT80 GreggT (@GreggT80) reported

    @Optus NBN also down in South East suburbs Melbourne. Power cycled modem a few times with no effect. I have sent a DM with my full address. Please assist. Thanks.

  • Optus Optus (@Optus) reported

    @Suzeme We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Kristy

  • Optus Optus (@Optus) reported

    @AuTomlin We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Kristy (2/2)

  • Gin82au Gin (@Gin82au) reported

    Right, I know @Optus nbn etc is down, but is anyone also having issues with Vodafone mobile internet as well?

  • whitie007 Josh White (@whitie007) reported

    @Optus I think you need to realise there's a more serious widespread problem. Been waiting for 30 minutes to talk on the app regarding no nbn in Melbourne, an yes I've tried turning it off and on #optus

  • timadams86 Tim (@timadams86) reported

    For anyone with Optus NBN down, call them up (I know long hold) but the tech guy reset it from his end (issue from their end) and it works now...

  • TheGrenade09 Heath Simpson (@TheGrenade09) reported

    @Optus nbn down in boronia Victoria 3055 tryed the usual restart nbn modem and nbn box worked for 30 seconds to a few pages then off again

  • Optus Optus (@Optus) reported

    @yankeedoodlega1 Sorry to hear you're having trouble with your NBN service. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary

  • ryacula77 Affiliate RY (@ryacula77) reported

    Is anyone with Optus NBN and are having issues with it everything but my phone won't work with the internet

  • MeganBarrow Megan Barrow (@MeganBarrow) reported

    @Optus is there an nbn issue in 3127 area? Your outage page isn't working for me to check.

  • MarkGL74 MGL © (@MarkGL74) reported

    @Optus can you shed any light on the issue affecting your NBN customers in Melbourne at the moment?

  • KieradenKelly Kieraden Kelly (@KieradenKelly) reported

    @Optus Hi my Nbn is down in Melton 3337, have turned of modem/left for 30 seconds then turned on multiple times as well as NBN box.. please help !

  • Optus Optus (@Optus) reported

    @DrJenOverbeck We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Kristy

  • Optus Optus (@Optus) reported

    @BattLisa We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Kristy

  • Sewfeeya Sophia (@Sewfeeya) reported

    @optus NBN outage at Hallam #optus

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