NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

Less
More

national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 302
Sydney, NSW 228
Brisbane, QLD 189
Adelaide, SA 131
Perth, WA 56
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Optus Optus (@Optus) reported

    @Nikstar81 NBN are already aware of this and their technicians are working to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik

  • bl8nkj8xx bl8nkj8xx (@bl8nkj8xx) reported

    @NBN_Australia @zerogrindzero It’s a shame we can’t get any assistance overnight. Have been struggling for 4-5 hours now with network degradation.

  • mismee MisMee #FullyVaxxed (@mismee) reported

    Back on the NBN!! Thanks to prompt service from the NBN technician. The storm on Thursday night took out the modem. No surprise. Lightning cracked directly overhead!!

  • r_quazzy ramona quazzola (@r_quazzy) reported

    @AuspiciousTimes @MichaelWestBiz @Optus Something similar happened to someone I know living in a duplex. Technicians disconnected their NBN service to use their connection to establish their neighbour’s service instead of drawing a new line for the neighbour. Is that laziness or incompetence?

  • ccbigglesworth Catherine just a prole in need of 🍰 (@ccbigglesworth) reported

    @RhysParton Rhys sorry you've had bad news. An NBN person came today and fixed my internet. So far so good. She was lovely to my dogs and they didn't bite her.

  • isurealfor Khassib Moonman (@isurealfor) reported

    @Optus what's the update on NBN cable? Still under investigation over a day later and thousands of customers still in the dark unable to receive service I hope you guys this is unacceptable service I don't want a DM I already got one and it was like talking to a brick wall.

  • jennysilalahi Jennifer Silalahi (@jennysilalahi) reported

    @Optus We can't contact you through the app because it is being 'worked on'. We can't report an issue also. What is wrong with our NBN? Again?!

  • Satria_Donat dijeh (@Satria_Donat) reported

    Mama don't cry for me, Papa don't feel bad Cold on the streets, they bang so we got to bang back So I rep my hood, my city, my borough, my family thorougly That's all we have You gotta cook the beef or you don’t eat That’s why we fly our flags #nbn

  • WazzaGc wazza_gc (both AZ) (@WazzaGc) reported

    @ChrisFitzMelb @Bowenchris @Bruh11432599 Ok need 24B in private investment, total investment of 76B, so projected to cost taxpayers 52B. But we all know that governments of any party never deliver on time or budget. Look, it seems to be quite comprehensive but is it deliverable? The NBN wasn't, in its original form.

  • E55ENDON Essendon Bombers interactions (@E55ENDON) reported

    @thedrewblack73 Man I hope so. Our last house was supposedly a 'new NBN area' and our signal was shocking. I'm hoping we don't suffer the same fate otherwise it's back to foxtel lol

  • Nikstar81 Nikki 🐝❤️🌸🌊 (@Nikstar81) reported

    @Optus @Jeffersonlisa5l i have no nbn and half a bar of mobile coverage and I a. Being told I will have to wait 48 hours or more fo this to be fix .

  • ChironAuty Chiron Auty (@ChironAuty) reported

    @iiNet so glad that you couldnt stick to your word again. YOUVE CUT OFF MY SERVICE AFTER OFFERING A MONTH FREE FOR ******** AROUND YOU MADE FOR ME LAST MONTH! all i need is a ******* NBN extension from my house to out the front so I can switch services. ******* FURIOUS!

  • cani_jaykay Jaykay (@cani_jaykay) reported

    @NBN_Australia down again! Constant outages! This version of NBN is criminal and grand level tax payer funds’ misappropriation by #LNPCorruptionParty

  • Shakenstirred8 Shaken&stirred (@Shakenstirred8) reported

    @NellJuggernaut @_domchantal 1. why is it always mum who has to spend 3 hours on the phone to the service provider trying to get it fixed? 2. Make that 2 days to 3 weeks if NBN is involved and mum has to manage service provider and nbn buck passing about whose fault it is and who should send a tech out.

  • LuciusPaisley Lucius Paisley (@LuciusPaisley) reported

    @Telstra While I have access to upstairs' service, it's just that sharing bandwidth - after moving from a NBN serviced home which I shared with nobody - can be frustrating at times. Plus there's the issue of the pit where it connects into the street filling with water each time it rains.

Map Check Current Status