NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 295
Sydney, NSW 222
Brisbane, QLD 195
Adelaide, SA 127
Perth, WA 55
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Colac, VIC 1
Cornwallis, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • pratik_sawant10 Pratik Sawant (@pratik_sawant10) reported from Melbourne, State of Victoria

    @BelongAU My NBN seems to be down for past couple of days now. Speed looks healthy but none of the content seems to load. I also checked and there are no outages in 3122.

  • annaclarity1 Laminzi (@annaclarity1) reported

    @Senator_Patrick @JimRHoughton @Birmo But you know. The LNP prefers the 1950/cheapo/obsolete/ dud solution to every problem. #NBN #Vaccines

  • rohmac Rohan MacMahon (@rohmac) reported

    @josephsconnell @ChorusNZ @stevenljoyce You were getting less than 20 down, 5 up on #NBN ? 😳😳😳😳

  • TonyThefathippy Tony Thefathippy (@TonyThefathippy) reported from Sydney, State of New South Wales

    Hey, @NBN_Australia, your customer service is appalling. Perhaps you should contact customers *before* cancelling home visits. Don't leave it to the ISP. Rather than telling the ISP there's nothing wrong with a service that has never run properly and that we start again.../cont

  • josephsconnell Joe Connell (@josephsconnell) reported from Melbourne, State of Victoria

    @WillTaylorNZ @NBN_Australia @iiNet Yea that’s not a good term. It’s basically mobile broadband caught by a modem and turned into a wifi signal

  • RosscoByrnes Ross Byrnes (@RosscoByrnes) reported

    @Optus We have nbn problems in postcode 4122. How long is the outage expected to last (given it started last night) and what caused it?

  • tboyproductions tboyproductions (@tboyproductions) reported

    So @Telstra your making good of lockdowns and you want to charge dedicated @Telstra customers more for @NBN_Australia ?? You all need to settle down! Considering another service provider after being shat on!

  • WillTaylorNZ Will Taylor (@WillTaylorNZ) reported

    @josephsconnell @NBN_Australia @iiNet What do you mean by "wifi service"?

  • sammismorgs Samantha Smorgon (@sammismorgs) reported

    @Telstra Just got a msg from you re nbn outage between 8am-3pm this We’d! Hi Telstra. Advocate for your customers. We are in lockdown and working from home. This timing isn't acceptable, and the 'smart modem' isn't a solution for everyone!

  • Rg31d Rahul (@Rg31d) reported

    @TPG_Telecom another day another issue with nbn connection...

  • TT_Rexon TRX (@TT_Rexon) reported

    @sallymcmanus - no climate targets - like the vaccine rollout, "it's not a race." - transitioning the coal industry to new technologies - NBN (not broadband network) - female representation in Parliament I'm sure others could list many more blunders.

  • BaBaBarr HoJu (@BaBaBarr) reported

    Hi @iiNet my internet has not been fully working since last week. NBN did upgrades last Thursday but nothing is better. It's slow if it's working and is consistently just stopping working.

  • steven_noble Steven Noble 🌏 ✊🏼 ⚛️ (@steven_noble) reported

    Journos still asking the wrong questions. Let me help: this is a massive repudiation of the Turnbull govt's subs deal, isn't it? Were you part of that deal? Was trying to shove a deisel engine into a French nuclear sub as smart as Turnbull trying to shove copper into the NBN?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Dead_Rok Hi there, that sounds very frustrating. Sorry to hear that you're experiencing dropouts. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2

  • dphmelb Dazza from Bundy (@dphmelb) reported

    @Optus I restarted the box and it went away. It is frustrating that I tend to have problems when up late watching the PL. I also had periods of bad reception which is probably NBN issues. I get annoyed because watching the live broadcast is the highlight of the week. Sad but true.

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