NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 277
Sydney, NSW 260
Adelaide, SA 174
Brisbane, QLD 171
Perth, WA 59
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Rompvu That would certainly frustrate me too. If you're still experiencing speed issues with your nbn service, we kindly recommend getting in touch with your provider to perform some line testing. (1/2)

  • maxymedia Scott Maxworthy (@maxymedia) reported

    Anyone else in Sans Souci/ Sydney having problems with @VodafoneAU NBN this morning? No good when stuck at home in lockdown!

  • maxymedia Scott Maxworthy (@maxymedia) reported

    Anyone else in Sans Souci/ Syndey experiencing problems with @VodafoneAU NBN? No good when you're stuck at home in lockdown!!!!

  • rustedon1962 Tony Bee (@rustedon1962) reported

    @tony_newsham @theage We just need leadership with vision.. oh and a decent NBN network

  • Marcus_Breg Marcus James (@Marcus_Breg) reported

    @superloopnet Issues on the Peakhurst POI, DHCP error on my router even after resetting NCD and routers multiple times, no disruptions listed on Superloop or NBN, I can still perform remote diagnostics on the NCD through your website so I'm not sure what's going on

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @Sarahlouise853 Hi! As a further update, and just to be fully transparent - this was an issue within our own network not NBN's. In the spirit of no BS, I just wanted to amend that so there is no falsely laid blame to NBNco :) That was my error in communication! Kindest, Lizzie

  • AustralianMad10 AustralianMade (@AustralianMad10) reported

    @Preprint_ @NBN_Australia True fact - 80% of NBN issues are related to home WiFi.

  • Tzisorey Embrace the Daddy (@Tzisorey) reported

    @Telstra So there's no way to manually configure the NBN VoIP, like there is for other ISPs? Why did your phone support not mention this when we discussed getting a BYO modem, last week?

  • OrganisedEscort The Organised ****** (@OrganisedEscort) reported

    Why is internet in Australia the absolute worst? My NBN makes me want to scream.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @twinfold These are designed to appeal to eligible customers with high data download demands, such as gamers, large families, and share-homes with multiple Wi-Fi and Ethernet-enabled devices connected to the nbn™ network. 3/4

  • crystallacey35 Crystal Lacey (@crystallacey35) reported

    Is there any tech savvy people out there? I’m in a part of point cook that doesn’t have NBN. Currently have velocity but the signal is *********. Can anyone recommend a good wifi booster ? The current one I have from Bunnings is *********.

  • PrintDiva2 PrintDiva (@PrintDiva2) reported

    @margaretthrosby @Telstra I feel your pain. After 2 days no workable service after changing to nbn same call centre asked if I was still having problems. Yes then they said they were talking to me so all was ok

  • ChhabraJoy Jaspreet (@ChhabraJoy) reported

    @NBN_Australia I've been trying to get my NBN sorted but my service provider says it's with you guys for activation. It's been going on from last week and I've to use my hotspot for WFH! Is there a way to escalate it? It's damn lockdown and we need to work..!!

  • twinfold No faith in humanity (@twinfold) reported

    @NBN_Australia My ISP advises me there's a 1000/50Mbps plan now. I'm currently on 100/40Mbps. Why does download increase 10x but upload only 10Mbps? Why is 50Mbps the best Residential upload you can offer when the network supports much faster rates?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @scottysgotagun In terms of compensation, nbn takes all reasonable steps to ensure that customers experience as little inconvenience as possible throughout installation or connection activities, and when looking into service issues. 2/4

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