NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 308
Melbourne, VIC 244
Sydney, NSW 220
Adelaide, SA 72
Perth, WA 55
Gold Coast, QLD 4
Ballarat, VIC 3
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • badezau badezyyy (@badezau) reported

    @NBN_Australia @Telstra hey guys, I am waiting for the NBN confirm with my provider Telstra that they have completed works at my property (which they did yesterday). Can some please help, this is an actual nightmare.

  • RedRum2198 ItsRedRum (@RedRum2198) reported

    @ellymelly @ScottMorrisonMP NBN mandated it for contractors on the 14th of February **** you very much Scunt Morrison

  • Alana40991949 Alana (@Alana40991949) reported

    @NBN_Australia 3 days without NBN, issues ever since upgrade works began in Australia. Hotspotting my phone for 3 days, can only imagine the enormous bill for data usage that I’ll be getting very soon. Unacceptable NBN - reply immediately

  • Adz91_03 Adam Hough (@Adz91_03) reported

    What about @NBN_Australia - 8 weeks in new house and still not fixed. 4x tech visits, one a no show due to bad weather on a sunny day, another who didn’t knock on the door then cancelled the job saying no one home and 2x not capable of doing the actual job in the first place ...

  • Yoshi_MrO Mr.O (@Yoshi_MrO) reported

    @Scamwatch_gov I have been receiving many phone calls from different mobile phone numbers the last few weeks and they claim that "we are Telstra and you have NBN connection issues". when I ask them their details, they just hung up. Can you investigate this?

  • Reftlect Reflect Hudson (@Reftlect) reported

    @AsterSola My life story with internet is quite a doozy. Which leads me to Telstra, where I pay a painful $120p/m. The reason I do this is when the NBN does fail (& somewhat often) my modem automatically switches to the 4G wireless network. It's not as fast, but YouTube & games are np!

  • zhalien Darth Paul (@zhalien) reported

    Oh great. I move house and request my #internet account to move with me (taking over my temp account in the new joint I set up) and what happens? @NBN_Australia DISCONNECTS!!!!!! my new address and keeps the old one working. #WTF @iiNet

  • littlesteve Steve (@littlesteve) reported

    I will never understand this bullshit… “not permitted to relocate network and nbn to designated area from garage” why are these ******* idiots so obsessed with putting heat sensitive equipment in a garage which isn’t temperature controlled vs in the temperature controlled house

  • daijoubs jơᴗơ)🐢🐶🐯🦊🐰 (@daijoubs) reported

    anyhow altering the autofeeder requires wifi, which is broken bc nbn box broken, so ¯\_(ツ)_/¯ scheduled feeding only

  • TNorm22 Trevor Norman (@TNorm22) reported

    I was threatened with disconnection if I didn’t sign up for their @Telstra NBN plan - I ordered the NBN. A service #telstra couldn’t provide - so they disconnected me anyway. I’m still being charged for a plan I don’t have #goodbyetelstra #australiaiswhy

  • writerbyter 💉💉💉Enough is enough. Call an election, NOW! (@writerbyter) reported

    @AlboMP @YveYveYve10 Put : Fixing the NBN, down on the list of repairs, too, please @AlboMP .

  • TFalkingham Tom Falkingham (@TFalkingham) reported

    @GlennSh31088692 @SwizzleSister @michellegrattan Unsubstantiated drivel. Lest we forget, where this started in 2013: Phony Tony Abbott's entire plan & election pitch was to swear he was on a 'unity ticket' with Labor on the NDIS and NBN at the same time as he promoted the myth of Labor's budget emergency.

  • rhinoz rhinoz (@rhinoz) reported

    Not me wondering if writing a charged email to the principal about the stupid uniform code right after the angry email at T3lstra over our incompetent transition to the NBN was the right strategy after midnight... Oh well.

  • Hipcatprintery Lawrence Finn (@Hipcatprintery) reported

    @NBN_Australia no news from your team about my NBN modem melting down. When I called and got fast tracked because we are in a fire zone that goes south quickly I was transferred then hung up on. Here the ref number… ETK000000010475 I’m waiting to see how great your world

  • JonnyTimz TeejayTwoface (@JonnyTimz) reported

    @metalstuccolath @GladysB @Optus Tag nbn instead lol. Gladys doesn't give a **** and Optus socials won't know what to do. Nbn can get em in trouble on ur behalf, though it's probs worth sending them an official complaint rather than tweeting.

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