NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 328
Melbourne, VIC 265
Sydney, NSW 244
Adelaide, SA 93
Perth, WA 47
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • rulelawsuspend The rule of law is broken 🐀 😈 (@rulelawsuspend) reported

    @lynlinking @PCKJ3627 @WgarNews Of course not Australia's tech savvy ness has nose dived with privatisation of CSIRO (or its or whatever) and crap NBN, plus those APPS the govt has made all rubbish, how did anyone think they did that?

  • AnthCont Anthony cont (@AnthCont) reported

    @HughEdgarMedia @NBN_Australia I'm in freshwater and it's down still

  • bigrobg73 Robert Glasson (@bigrobg73) reported

    Hey @NBN_Australia do you have any details on an outage in postcode 2096?

  • ThePeterLim Peter Lim (@ThePeterLim) reported

    @TPG_Telecom hi all, NBN has been down since 6 am this morning in the Marsden Park, NSW area. Any idea when services will be restored?

  • DocNMFC Adrian Perry (@DocNMFC) reported

    @JGademski As I sit here in Melbourne, power grid down, so no lights,fridge, gas heating ‘cos no fan, and still in lockdown. No Landline works thru NBN. Phone battery about to run out. I think, what an ideal world we look forward to when renewables take over.

  • Alicedkc Alice Clarke (@Alicedkc) reported

    I think my favourite thing about the NBN is that the copper networks were turned off, so people's home phone stops working when the power goes down. My dad is currently stuck in regional vic with no power, no mobile phone reception, and no way to contact anyone. Bravo. So good.

  • joon_ethem 92 (@joon_ethem) reported

    @NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as an installation fee and now I cannot get that refunded

  • joon_ethem 92 (@joon_ethem) reported

    @NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had an selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as a installation fee and now I realise that it is...

  • clkz0r clarky (@clkz0r) reported

    Nothing like a 10 hour NBN outage on lockdown to really make me want to burn everything to the ground.

  • flickybean jordy (@flickybean) reported

    @NBN_Australia @stretchoz Definitely still affected by this outage, but your website still says no outage. When do you plan on updating this? You also still have yet to get in contact despite asking for my details hours ago

  • Matt_french24 Matt French (@Matt_french24) reported

    @NBN_Australia could you please advise how a customer can make a complaint about a technician not showing up for an appointment without notifying? Neither Telstra nor #nbnco customer service can provide any assurance that said technicians face any repercussions

  • flickybean jordy (@flickybean) reported

    @NBN_Australia @stretchoz Still down, still no contact.

  • SexySassyGenius Nannette LaRee (@SexySassyGenius) reported

    @newscomauHQ 🌝 I was meant to have surgery today & every weird thing was put in my path to stop it; it's been absolutely crazy since 30 May including my NBN Box dying & my outside TV cable just quit working, so, no WIFI no TV. 🌚 🌀Mercury in Retrograde has never Affected me before. 🌠

  • norfickchick Barb 🛎 (@norfickchick) reported

    It’s raining. What a surprise. My internet is out again. NBN not coming till Wednesday this time. Clearly didn’t fix it last time. Did I mention how much I love copper wires?

  • stretchoz 4everSFC (@stretchoz) reported

    @flickybean @NBN_Australia Because like the oz nbn it is slow and outdated. 3rd world country when it comes to internet. Actually take that back. Even 3rd world countries have better. Is there a 4th world classification?

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