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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 116
Adelaide, SA 99
Perth, WA 57
Sydney, NSW 264
Melbourne, VIC 178
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Ocean Shores, NSW 1
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Shanksalot3
    Shanksalot (@Shanksalot3) reported

    @NBN_Australia Hello, could you please check the 3106/3108 area? Us and other houses on my street and a couple streets over are still disconnected even though the NBN site says there's no outage here. Please help 🆘🆘

  • DenisCheong
    💧Geoblock (@DenisCheong) reported

    @NBN_Australia Yes they said that you're reporting a power outage (same as your website) even when Jemena says there is none. Have you even been on site to check? Your website was reporting it would be fixed by 9.30pm Friday, then yesterday by 6am today, now there is no ETA. What gives?

  • LauraItalia13
    L .\ U R A13 (@LauraItalia13) reported

    @NBN_Australia According to your website, service has been restored however Optus my provider can see that there’s an issue. I have a case reference number but we still don’t know anything.

  • NBN_Australia
    nbn™ Australia (@NBN_Australia) reported

    @bananman1234 Hey Eric, sorry to hear you are having issues with your nbn service. We suggest contacting your provider for further assistance and troubleshooting. If needed, they will send a fault ticket through to our support team. Thank you, Dev

  • Aussie_BB
    Aussie Broadband (@Aussie_BB) reported

    @tingeling_au @NBN_Australia If you're still experiencing any issues I would reccommend calling the support team on 1300 880 905 to troubleshoot! -Tara

  • ChrisJBarnes
    Chris Barnes (@ChrisJBarnes) reported

    @NBN_Australia Fairfield VIC 3078 is still disconnected after 72 hrs. How long until resolved? Should I cancel my meetings for another day?

  • PeacenLuv2021
    Woman_Interrupted (@PeacenLuv2021) reported

    @kayschubach @peter_bindley the money got spent from many multibillion $ 'initiatives' - just not on housing, bush fire support, infrastructure, GBR, NBN or any other intended purpose. It lined pockets. ***** stank male criminal pockets.

  • LauraItalia13
    L .\ U R A13 (@LauraItalia13) reported

    @NBN_Australia So it’s day 4 without NBN/landline since the storm on Friday, your website says service has been restored however, @Optus can see there’s still a fault and has organised a technician to come tomorrow if service hasn’t been restored. That’s if anyone turns up. 😡😡

  • biwkeen
    salad (@biwkeen) reported

    WTF NBN ENDED ALREADY

  • Kristin542
    Kristin (@Kristin542) reported

    @VodafoneAU Tried all that. There is a problem with Vodafone’s modem/nbn connection. Unfortunately, it just doesn’t work so we are disconnecting and going back to our previous provider. It’s a shame, because Vodafone’s customer service is very good.

  • Oli_Adams9
    Oli Adams (@Oli_Adams9) reported

    @NBN_Australia Yep thanks. The website actually does give estimated times. Currently it says today at 6am, which has passed. If you are able at all to give a better indication it will allow people to make alternative plans. Otherwise the 6am today fix makes me think it'll be on any minute now.

  • MyRepublicAU
    MyRepublicAU (@MyRepublicAU) reported

    @warminded Hi, the outage affecting our NBN customers in Cranbourne has already been resolved. Please restart your modem if the issue persists. Thanks for your patience. We sincerely apologise for any inconvenience caused. Regards, John

  • mrbolano
    Patrick Boland (@mrbolano) reported

    Frustrated by moving to a flat with poor 4G and no NBN and @Optus store persons response to request for help is pay more for more data 👿

  • MyRepublicAU
    MyRepublicAU (@MyRepublicAU) reported

    @HagrisU Hi, the outage affecting our NBN customers in Cranbourne - VIC has already been resolved. Please restart your modem if the issue persists. Thanks for your patience. We sincerely apologise for any inconvenience caused. Regards, John

  • Aussie_BB
    Aussie Broadband (@Aussie_BB) reported

    @JawdanC @FiendLive We may not have had that info at the time! It's only very rarely we would ever raise a fault to NBN for an appointment if an outage was already listed, as in that case it almost always wouldn't be needed. We don't always have information from NBN super fast. Sorry! -Tara

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