NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 262
Melbourne, VIC 261
Sydney, NSW 210
Adelaide, SA 115
Perth, WA 47
Sunshine Coast, QLD 4
Connewarre, VIC 2
Rosalie Plains, QLD 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BarrySteeleNB 💧Barry Steele (@BarrySteeleNB) reported

    @NBN_Australia Don't you have a service obligation? Live up to it

  • stephen_j_w Stephen Walter #BLM 💉💉 💉 🌈 (@stephen_j_w) reported

    @DavidRGardiner Same experience here. I figure NBN couldn’t/can’t do anything to fix their infrastructure until that also got power back. Hopefully it’ll just require a tech to visit and reset a circuit breaker. Longer still if the hardware or aboveground wires suffered damage.

  • FaiqSiddiqui12 Faiq Siddiqui (@FaiqSiddiqui12) reported

    @NBN_Australia What does NBN say about frame delays on GPON fibre best effort service which is not suitable for any time sensitive apps AND online gaming? All traffic is best effort and prone to congestion. NBN doesn't differentiate gaming traffic. Frame delays due to poor upload provisioning.

  • Jock380 **** 380 (@Jock380) reported

    @Optus i have an NBN outage in Brunswick 3056

  • misullivan Michelle Sullivan @mis@aus.social (@misullivan) reported

    @NBN_Australia ..also FWIW just checked using the link and it says, “no issue detected”.. which is a joke as I am monitoring and everyday since the 8th Nov there have been drop outs.. not to just iiNet but also internode *at the same time* on both *independent* lines.. at it’s between my...

  • jamesryanDJ James Ryan (@jamesryanDJ) reported

    @MTL_WINGS @CNBC I’m kinda interested tho… NBN sucks

  • noDramas Daniel Dwyer (@noDramas) reported

    @NBN_Australia @elonmusk @Aussie_BB It was assigned to a case manager to be remediated by 29 November and requested a fast track … but we seem to have forgotten the original nbn contractor (whos details i private messages you) offered to fix it for $1500 a week and a half ago… so… you know..

  • Jock380 **** 380 (@Jock380) reported

    @outagedetect optus nbn outage in Brunswick 3056

  • tingeling_au 🔔- Tingeling -🔔 (@tingeling_au) reported

    NBN Emergency Outage 🤬🤬🤬 There has got to be a more reliable alternative? I curse Malcolm Turnbull daily. 😠

  • FaiqSiddiqui12 Faiq Siddiqui (@FaiqSiddiqui12) reported

    @NBN_Australia It's almost criminal that NBN continues to market itself as a gaming friendly network while having massive upload frame delays. Pls do a video on why upload rates are disproportionately low. Expressions like hardwired to win etc don't suit NBN. It's very misleading, unfortunte.

  • Lauren75096727 Lauren (@Lauren75096727) reported

    @elonmusk @chainsawdotcom @CL207 Seen starling adds heaps lately, got a flyer I the old snail mail too. And me being regional and NBN is **** house I may just end up buying it

  • misullivan Michelle Sullivan @mis@aus.social (@misullivan) reported

    @NBN_Australia Will do but considering I’ve been complaining about these type of issues for 4 years and NBN keep closing tickets with “network stable again” after a few days I don’t expect it to be resolved in the next 10 years..! Still waiting for FTTP which was announced 10/22..

  • noDramas Daniel Dwyer (@noDramas) reported

    @NBN_Australia ... visited onsite today... for 5 minutes... left... still not fixed.. #fail #telco #NBNAustralia Love your customer service response "its very complicated"... if you explain it maybe we will be more patient?

  • rajetic Greg / Kojack 🐀 (@rajetic) reported

    I see now there's also a scheduled outage from 9:18pm to 12:18pm today (it's 9:41pm now, still in the unscheduled outage). I guess thursday will be the only day with working internet? Not holding my breath. Thank you optus mobile (my back up), far more reliable than the nbn.

  • mizu_xDrop Mizu x Drop (@mizu_xDrop) reported

    NBN has to be one of the worst orgs u can join

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