NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 91
Brisbane, QLD 89
Sydney, NSW 85
Adelaide, SA 37
Perth, WA 23
Hobart, TAS 5
West Busselton, WA 2
Denmark, WA 2
Bedfordale, WA 1
Vasse, WA 1
Busselton, WA 1
Gold Coast, QLD 1
Albany, WA 1
Wondai, QLD 1
Newcastle, NSW 1
Geelong, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • PeterKlages Peter Klages (@PeterKlages) reported

    @MichaelWestBiz I’ve only had experience with NBN fixed wireless and satellite delivery. Both with iiNet. I’ve found it an overall good experience. I only have mobile with Telstra now. Telstra is a customer-service-free zone. They couldn’t deliver a pizza.

  • aeosui vic (@aeosui) reported

    @Telstra got in contact with the messaging app. it says my nbn's been experiencing issues since december 13th, 2020........

  • miketoloo Mike Toloo (@miketoloo) reported

    @NBN_Australia Thanks. The problem is resolved.

  • K_Grainger Rangerking (@K_Grainger) reported

    @MichaelWestBiz I would look for someone else. Telstra don't care for you as a customer. I had my broadband with Telstra for 17 years. Moved to TLS NBN in Oct. Day after I signed up, they had a better deal for new customers. Contact them to ask for new customer deal 1/

  • MD00042 M D (@MD00042) reported

    Me: "I'm not working so should live frugally & purchase the bare minimum for the NBN" Also me: spends $300 on a WAP, and looking at a further $400-500 on a firewall/router white box build 😳

  • dylarrno dylan (@dylarrno) reported

    @Telstra No outages just super slow nbn speeds and just going in circles on chat with a new person every reply basically ! I need to speak to someone on the phone

  • Optus Optus (@Optus) reported

    @BalachandraDan Hi Dan, sorry to hear your NBN service was affected. NBN tech availability will determine when we can organise a tech to come out. Apologies for the delay, I'm afraid, this is out of our control. If you need further assistance, please feel free to DM us here - Vin

  • Specular_Liz Liz K (@Specular_Liz) reported

    @holly That Australian NBN network. Should be at 1998 content by next week 👍

  • sockoh channel sean (@sockoh) reported

    @NBN_Australia and @Aussie_BB I'm hoping you guys can escalate this from am isolated incident to a more serious incidwnt with a suitable response time. Not outside of 7 days

  • rav_des Ravin Desai (@rav_des) reported

    @MichaelWestBiz Avoid the NBN like the plague, they are simply awful. Try a leased line or fixed wireless, Uniti Wireless seems to have some good alternative options.

  • TheHeathen79 Heathen Of The North (@TheHeathen79) reported

    @NBN_Australia Been waiting since Saturday for a service technician to come out&replace the line into our house after a rubbish truck ripped it down, no communication from you guys about when our internet will be reconnected? Please contact us ASAP,either by phone or DM,thanks.

  • captain_stavros ☠️ Captain Stavros ☠️ (@captain_stavros) reported

    Honestly @NBN_Australia Since moving from telstra cable (100 Mbps) to Telstra NBN (30 Mbps) and paying the SAME costs, we have had nothing but issues. No explanation. No solution. Please don't patronise me with your 'sorry to hear that' bullshit. Just fix it.

  • CedricOz Ron Brisby (@CedricOz) reported

    @jaquix173 @MichaelWestBiz With @telstra you have to have a landline if your connected to the NBN. Not sure why other than they can tag an extra cost on. We never use it.

  • illiards illiards (@illiards) reported

    @Telstra despite your status page page indicting otherwise there *is* an nbn outage in NSW postcode 2100 #justsayin Any chance of assistance?

  • illiards illiards (@illiards) reported

    @Telstra despite your status page page indicating otherwise there *is* an nbn outage in NSW postcode 2100 #justsayin Any chance of assistance?

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