NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 267 |
| Sydney, NSW | 246 |
| Brisbane, QLD | 174 |
| Adelaide, SA | 174 |
| Perth, WA | 60 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Canberra, ACT | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Big Piss
(@beefpog) reported
Sometimes I’m like “wow those are some bad NBN speeds” but they’re just someone Fitbit data
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Ivan Ballin Many whinge. Few pray. Be the change.
(@Ingot54) reported
@Scamwatch_gov The NBN Scam is still going strong. They used to ring (using a different mobile phone number every time) about every 3 days - even on weekends - but now they hide the number. The calls are listed simply "Private Number." Some are recorded and some are live. Just hang up.
-
John Chandler
(@JChandler66) reported
@simonahac @Telstra What I really dislike is the dampening down of the up and download speeds to below the contracted levels. On purpose and against any rational reasoning. Our NBN Wifi tower feeds directly into the main arterial but we get ridiculously slow speeds. Hours spent on the app!!
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crandle
(@casimugh) reported
how ******** does my house in Collingwood not have the NBN yet
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#KroenkeOut
(@goonercris) reported
NBN scam on a private number again, there must be a way of stopping this ****.
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Joan
(@JoanBloggs) reported
@EurekaJustice Well written thread. As is typical of LNP the rollout of this is just as big a f/up as NBN, NDIS, Vaccinations, aged care reforms etc. Seems like everything LNP touches turns to **** & as usual, we get no transparency, no investigative reporting. It's just an LNP **** show
-
Kat Barclay
(@KatBarclay2) reported
@simonahac @Telstra Aussie Broadband mate! Great nbn provider & hopefully in your area. I use them as a backup service for when Telstra out (such as right now!). Unlimited data & far cheaper.
-
Brad Stephenson☕️
(@Shuttlecock) reported
from
Melbourne, State of Victoria
@AboutIndia My apartment building can't get the NBN even though our street has it. Cancelled the wired internet service a few months back because it was so slow and switched to Optus 5G broadband. Literally 2 blocks from 2 different 5G towers but modem just disconnects.
-
Lakey Farm
(@RayMondeDeux) reported
@MColvinMcKenzie @NBN_Australia Someone pipes up when I tweet how terrible sky muster is....
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Laura
(@laurahascurls) reported
The internet broke? Wow. Had I not been asleep during this crisis I wouldn’t have known anyway. The NBN is that ****. #internetdown
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Maxicoley
(@maxicoley) reported
Hey @Telstra, I’m a new NBN customer and providing some feedback. I find it amazing that a telecommunications company has customer support text service line and that I can’t actually talk to a person to resolve an issue. Blows my mind.
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Martin Ross
(@martindavidross) reported
@Telstra Yes, they can't re-establish a connection We are having to go through a re-order for all residences. options? for a temporary solution as NBN Have refused to allow a reestablished internet connection.... But Looks like I will be getting a bill courtesy of Telstra Failing.
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Dr.ajEdenvalley🐀
(@ajEdenvalley1) reported
@RonniSalt @simonahac @Telstra Yes after recently enduring four weeks of living hell dealing with Telstra over an NBN issue I agree
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TPG
(@TPG_Telecom) reported
@xander85 We've been made aware by NBN Co regarding these series of planned maintenance that they will be conducting in your area hence the notifications. The dates and timeframes indicated in the SMS are the times where your service will be affected. -Julien
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Emily
(@penciltotemple1) reported
@NBN_Australia my ADSL has been disconnected and I can’t connect to the nbn due to hfc shortages per your website. I have a law exam tomorrow morning and my provider has not offered any response. I really need some help.