NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 280
Sydney, NSW 230
Brisbane, QLD 188
Adelaide, SA 152
Perth, WA 49
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jacobbednarz Jacob⚡️Bednarz (@jacobbednarz) reported

    wow, Aussie BB have their **** together. from a signup to completion of a NBN connection; 1 hour and 20 minutes 👏👏👏

  • bolangum Alex🇦🇺🖖🌞😎🏊🏽🦈🦠😷 (@bolangum) reported

    @alexeiw123 @BJafari In my particular neck of the woods Optus is better, cheaper, and their customer service is superior to Telstra. To access Telstra mobile internet for home, Yagi $1400 aerial was bought. (no NBN, never will be, satellite too ropey and expensive for my pensioner parents)

  • cherniTweet Cherni (@cherniTweet) reported

    @an_leavy Ok that is FTTC... Your problem might be that the copper pair from your property to the node in the kerb is damaged and gets wet. Call NBN and ask them to replace the pair. If you had an analogue phone line still you would hear static when it rains!

  • iiNet iiNet (@iiNet) reported

    @redruby17 Thanks for noting that Dr Jos. Just saw the update received from the NBN Service Assurance team stating that your service has been affected by a network issue in the area. - Waheeb

  • SommervilleMark Mark Sommerville (@SommervilleMark) reported

    @Telstra I told these bastards I'd pay them in full on a certain date. I don't was only 1 month behind, been with them 20months. They disconnected my nbn and phone the day before I said I'd pay. Just in time for Xmas. Telstra are low life scum. I swore I'd never use them again. Aassholes

  • MD00042 M D (@MD00042) reported

    NBN appointment booked for 8th January.. It's going to be a long long ten days using a congested mobile network.

  • aethgod aeth! (@aethgod) reported

    @Optus @NBN_Australia hurry up and fix this I’m not waiting until the 7th for a technician to come out. Pretty much the whole street has been down for 3 days.

  • lindawhiteaus Linda White ✊️ (@lindawhiteaus) reported

    @Picketer @Telstra I share your pain — had the same problem with NBN connection

  • matt_barrie Matt Barrie (@matt_barrie) reported

    @an_leavy Was told Telstra/NBN won’t fix unless four people in the street complain

  • TheLawAU Benjamin (@TheLawAU) reported

    The fact that Telstra thinks 6 down and 1 up is a viable internet connection is a joke. It's been a month since I've moved and the excuse we keep getting is "the NBN is down" Yet i connected my uncle's BRAND NEW NBN connection today? Who also moved when I moved.

  • Sleepy79474897 twiggy (@Sleepy79474897) reported

    @chaigrima Think it’s Sydney wide nbn issues man, its bugging out for me too

  • quame_age AYEDUASE PULISIC (@quame_age) reported

    @klickrebef Ah so this one too be issue He talk this $50,000 nbn ooo

  • moylecroft Matthew Moyle-Croft (@moylecroft) reported

    @jplonie ok, the only above ground bit for me is from the pole to the house (mainly because NBN wanted stupid money to move it underground, and I mean stupid money). Annoyingly the NBN NTD is short supply and it's the one thing you can't self spare!

  • mattabbottphoto matthew abbott 🔥🦘 (@mattabbottphoto) reported from Sydney, State of New South Wales

    Hi @Internode I have been experiencing 🐌 internet speeds for weeks after upgrading to the NBN. I have called tech support 7 times over the last week and they don’t help. Can you please put me in touch with someone who can help.

  • ForU2CSandy Sandy Clare (@ForU2CSandy) reported

    @Telstra Having issues with our phone line and the NBN internet service. Tried calling this morning but still waiting after an hour we gave up.

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