NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 326 |
| Melbourne, VIC | 263 |
| Sydney, NSW | 239 |
| Adelaide, SA | 93 |
| Perth, WA | 48 |
| Gold Coast, QLD | 4 |
| Gisborne, VIC | 2 |
| Rosalie Plains, QLD | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Ballarat, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Flakey
(@flakeyfnbr) reported
@NBN_Australia Why does internet always b so slow after 7pm AEDT ??
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Flakey
(@flakeyfnbr) reported
@NBN_Australia I have done everything there already, I've tried to reduce the latency and spikes of bad internet as much as possible
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DeadBeard
(@DeadBeardTV) reported
@NBN_Australia Hi Tommy, thank you for reaching out. I've sent you a message with my details. I've got my fingers crossed that you'll be able to help because it's starting to feel like I'm in a loop of being told to take it up with somebody else, with nobody actually trying to resolve this.
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DeadBeard
(@DeadBeardTV) reported
Internet situation update (1/2): After a month of being screwed around (and 6 months of issues), my ISP booked one of their technicians to come out and inspect the problem. The technician confirmed it isn't an issue on the premises and booked an NBN technician to come look at it.
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The Will of D.
(@iamondday) reported
@NBN_Australia Done that and the investigation has taken over a week now. I just want my service reconnected
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FunkyBob 💉💉
(@BunkyFob) reported
I know it's "emergency" maintenance, and it's @NBN_Australia doing it, but MINUS 3 minutes notice of an upcoming outage is not so useful, @Aussie_BB ...
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DeadBeard
(@DeadBeardTV) reported
(2/3) I made sure I was free for the day but no technician showed up. No courtesy message at all, I was just left waiting. I eventually called my ISP to see what was up and they said NBN had "dealt with the problem remotely" and had closed the issue.
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Optus
(@Optus) reported
@PriceyJohnDoe Hey John, we're sorry you're impacted by the NBn outage. I would like to provide you with an update on the outage, please send us a Direct Message via Twitter. Tina.
-
Blunt
(@DrWez) reported
@DaveSharma Never judge a book by its cover. And it looks like the graphic design and type-setting was lifted from the NBN rollout plan anyway. Nice try @DaveSharma the charmer.
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Wayne Bradshaw - Gregory
(@Waynebradshaw16) reported
@Bababooie42 NBN was a ALP initiative, LNP pick up the shambles from poor governance of Kev07.
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DeadBeard
(@DeadBeardTV) reported
(1/3) Internet situation update: After a month of being screwed around (and 6 months of issues), my ISP booked one of their technicians to come out and inspect the problem. The technician confirmed it isn't an issue on the premises and booked an NBN technician to come look at it.
-
DeadBeard
(@DeadBeardTV) reported
(2/3): I made sure I was free for the day but no technician showed up. No courtesy message at all, I was just left waiting. I eventually called my ISP to see what was up and they said NBN had "dealt with the problem remotely" and had closed the issue.
-
A Sherbet with ADHD
(@ADHDaurora) reported
@DeadBeardTV @NBN_Australia This is really utterly out of hand, especially because you've been paying so much for a service you're not receiving this entire time. Their attitude has been disgraceful. Apparently @NBN_Australia don't mind Australians losing service (or income during lockdown) :/
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DeadBeard
(@DeadBeardTV) reported
(4/4) Given the ISP technician confirmed the issue isn't on our premises, there isn't anything more we can do. I'm in limbo because @NBN_Australia keep closing our requests and ignoring the problem instead of sending anyone out to actually inspect the potential fault. I'm furious
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DeadBeard
(@DeadBeardTV) reported
(3/4) Hopeful, I checked our speeds and we've got a fantastic 102 down and 2 up. Nothing has changed. Worse still, this is the third time @NBN_Australia have marked our issue as resolved without actually resolving anything.