NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 275
Melbourne, VIC 266
Adelaide, SA 166
Brisbane, QLD 159
Perth, WA 55
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Lachlan_Mc Lachlan 888 (@Lachlan_Mc) reported

    @MyRepublicAU why is there ANOTHER bloody network outage again for hours tonight? it's not NBN. the fttp is robust, you guys have it out again tonight.

  • jasonandrade Jason Andrade (@jasonandrade) reported

    @johnb78 Hey @Aussie_BB do you have a “staff” recommendation for a failover router ? And do you offer a failover plan that you can bundle with your home NBN service?

  • cobaltvelvets bella (@cobaltvelvets) reported

    @Telstra Actually after waiting for 20~mins it started working. So I guess it takes a while :) Just to clarify though, we can only have one active NBN service at any time correct?

  • lifeofriley2020 Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @Tayzlor @NBN_Australia @elonmusk Telstra should have structurally separated with the infrastructure part doing the roll out with some gov funding, but telstra under Sol wouldn't participate. NZ telecom did just that and their speeds keep increasing as network keeps making money to fund upgrades

  • PeterWi05879624 Peter Williams (@PeterWi05879624) reported

    @bruce_haigh We need to learn from these mistakes and cancel plans to privatize the NBN.

  • Jay25701165 Jay (@Jay25701165) reported

    @BrowntownBrew @TMFScottP I'm unsure what you're talking about the libs plan never went forward, that's why labour won and we now have NBN? How can they have installed "more than planned" if it wasn't ever implemented?

  • TheStarrrLord Starr Lord 💉💉💉💉 (@TheStarrrLord) reported

    Love having to use 4G in my own house thanks to LNP’s pathetic NBN network constantly dropping out for no discernible reason.

  • AREALBRUHMODE ｂｒｕｈ ｍｏｄｅ (@AREALBRUHMODE) reported

    @NBN_Australia How about installing the finer optic lines across Australia instead of hybrid lines and the funding that the government cut because they realised it was too expensive to lay down

  • Koliamik_io Koliamik (parody & impersonation of myself) (@Koliamik_io) reported

    @BrowntownBrew @TMFScottP True I may not understand physics, but I understand consumer cost. And #NBN is a poor return on my money.

  • technihilism alex䷰stopheles (@technihilism) reported

    it must be nice to live in a semi-modern country where the internet doesn't just crap out for hours on end every other ******* week due to "scheduled maintenance", because thanks to @NBN_Australia we sure as **** are not one of those countries

  • Abinandan16 Abi (@Abinandan16) reported

    @Telstra @Telstra_news @TelstraEnt I have been facing a hard time to restore my existing NBN connection to a new address since yesterday. I have been texting your support team and every time I need to chat and explain to a new person. This is absolutely ridiculous!!!

  • lifeofriley2020 Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

  • mattyofthebell Matty (@mattyofthebell) reported

    @NBN_Australia No point Chris. I am 28kms from the state capital in Queensland and I have been told by several providers that NBN is not currently available in my area and will never be available in the future. Well, it might be if some greedy mutt can figure out how to gouge a cut out of it.

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