NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 268 |
| Sydney, NSW | 234 |
| Brisbane, QLD | 186 |
| Adelaide, SA | 165 |
| Perth, WA | 48 |
| Rosalie Plains, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ecojag
(@ecojag) reported
@albericie @acccgovau Had original 'world's best' NBN taxpayer funded proceeded, would there have been a need for retailers; Telstra/others? Surely a free service for all basic users nationally was expected, with business & higher data users paying by scale, without potential for scamming & skimming.
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Dragon Fan -
(@DragonRedV1) reported
@7NewsSydney I am with @DodoAustralia and I'm very happy with my internet speed and service. When it was first installed it was underperforming but they worked with the NBN to get it right and its been great ever since
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Leslie C Thiess
(@LeslieCThiess) reported
@GrogsGamut @iiNet Can confirm similar problem in transferring my NBN service within same apartment complex. Had to create a new service and pay in advance. Absolutely poor customer service at @iiNet !
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Ian McGinley
(@parawolf) reported
@superscriber Have to wonder though - this has been happening since NBN day 1; is the CVC/AVC process from NBN to the Retailers just too hard? Considering there are all major players not some 2-bit startup with bad practices.
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Netrunner Card Generator
(@NetrunnerGen) reported
Vingólf Basement NBN •••• Upgrade: Server. 6 credits Install only in the root of Archives. Trace(1). If successful, treat this run as a successful run on R&D instead Trash: 2 credits
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steve new
(@kipper1958) reported
@abcnews It’s not them the accc should be after it’s @NBN_Australia .. they r providing a fourth rate service tell lies don’t turn up .. they seem like a protected species they are the ones who need investigating .. no customer service .. complete sorry the French but ******** ..
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Paul Daniels
(@pld73) reported
@DodoAustralia what's the URL for seeing your *existing* support tickets for your account? I can create a new ticket but there doesn't seem to be a link/URL for checking on pending/existing requests. Have lodged multiple requests about my NBN speed and no response as yet.
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Allan Spence
(@AllanSpence20) reported
@NBN_Australia BS paid 19 months no service. Waiting for expemtion from China you told TIO, TPG and Australian minister. You received that China shortage last week and still refuse to install my connection. DISGUSTING.
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steve new
(@kipper1958) reported
@NBN_Australia Don’t forget to mention the bad customer service and stuff ups and non fixing of issues .. oh that’s right u r a protected species
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Julia Harvey ↔️1.5: 😷 : open🪟: 💉: avoid crowds
(@harvey_julia) reported
@albericie @acccgovau Finally. So frustrating that speeds aren’t being delivered - nbn issues, retailer issues, inadequate wifi modems all at a price that is too high.
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Peter Cohen
(@PC808) reported
The Government monopoly, NBN Co sells substandard Internet to Telstra, Optus and TPG. The Government organisation, the ACCC then sues the Telco's for selling a substandard Internet service that was sold to them by the Government. Hypocrisy!
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St Gough BAN FOREIGN OWNED MEDIA IN AUSTRALIA
(@KrikSteven) reported
@CraigKellyMP IF only the government had built a proper nation building NBN instead of a 20th century fail LNP- the Party YOU were a member of - spending $50 billion to give the nation the worse speeds than they had before they spent to $50 billion
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Renata
(@itsrenatak) reported
Noticed since I had my NBN unplanned incident fixed last week my speed of my internet is slow as it takes a long time for the Windows updates to check for any new updates. It has been checking it now for nearly half hrs and it finally done it
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Dr.Strangelove
(@flyingdoov) reported
@iiNet and the response... another sales call attempt for an NBN service which I can't use (which once I pointed out this had already been done, the caller reviewed my case notes, then the call ended). How embarrassment #amateurhour #samesame
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Agent Arioch [Umbra] ✨
(@the_LoungeFly) reported
The only time an #NBN customer actually gets the speed they pay for is when the NBN customers are businesses. In which case there@is a service level agreement guaranteeing the rated speed. Otherwise tough ****.
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