NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 309
Melbourne, VIC 253
Sydney, NSW 226
Adelaide, SA 79
Perth, WA 57
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Ballarat, VIC 2
Canberra, ACT 2
Gawler, SA 2
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • VaibhavMehrotra Vaibhav Mehrotra (@VaibhavMehrotra) reported

    @NBN_Australia Hi I do understand what's unplanned incident is. Only suggestion is if you could put a status update and estimated ETA that would be great.

  • RhoBeta1 Ross B. 🌾🌊💧🌾🌊 (@RhoBeta1) reported

    @AlboMP Fine. Will you rebuild the ABC? Aged care? The NBN? Australia's broken international reputation? #auspol

  • TH3xR34P3R Robert Koganov (@TH3xR34P3R) reported

    Took out my main dlink 24 port switch see if I still get some connection issues since I think that 3 port cyberdata one I have dedicated to my camera POE switch may be having issues. Anything else is waiting to see what the nbn tech finds at street level tomorrow.

  • StevenGeorgant1 Steven Georgantis 🇦🇺 (@StevenGeorgant1) reported

    @TelstraPurple I had to go into. Telstra shop to tell them my problems & get assistance. The system went down, lucky it was saved in email but still waiting if employee registered my issues when system up and working. Getting charged for things not advised or an old line moved to NBN.

  • VaibhavMehrotra Vaibhav Mehrotra (@VaibhavMehrotra) reported

    @NBN_Australia I appreciate but they themselves check the same page. Looking at your experience you could classify the fix as small, med or large and put certain timelines. Take some ownership instead passing the buck.

  • thethorpstar Matt (@thethorpstar) reported

    @andy_penn I’ve just been told that there will be no @Telstra NBN service for a further two days in my area (bayside Melbourne) - so that’s 5 days with no service @3AW693 (including no back up service). I can see why you get paid the big $$$ - doing a stella job!

  • wadekelly Dr Wade Kelly (@wadekelly) reported

    I'm on a 100/40 @NBN_Australia plan. My provider, MATE, tells they're giving me a free "upgrade" for six months. Downloads bumped to 250 mbps. What they didn't say (support email/call required) was that uploads would dropping to 25 mpbs. Bigger fries + less soda ≠ upgrade

  • Xcaliborg Aussie Jordan 🦘 (@Xcaliborg) reported

    @Alifluro @justkyledavid @MikeDillonVA Even me with NBN it’s super bad but hopefully it works out for y’all!

  • lungdoge Charles (@lungdoge) reported

    Thanks @NBN_Australia and @dodo, ive been moved in less than 4 days and already my NBN is broken. Stellar reliability (not). Why bother paying for the highest package possible when it doesn't even work?

  • weezmgk Comrade Weez (@weezmgk) reported

    @R_Chirgwin @joshgnosis Earth leakage detectors (RCDs) trip a lot as neutral isn't always the same potential as earth up here. We also found the original NBN installer had left copper to the exchange connected to the house svc drop so ADSL service could be restored. Big lightning antenna. Disc'd now.

  • bulkanevcimen Bulkan Evcimen (@bulkanevcimen) reported

    @NBN_Australia NBN website says "An unplanned incident is affecting the network" since 9pm last night with no ETA on a fix and my service provider keeps pointing me to the NBN outages page. Postcode is 3047 for FTTC.

  • bulkanevcimen Bulkan Evcimen (@bulkanevcimen) reported

    @NBN_Australia @TPG_Telecom can you help with this?

  • greenhilllara Lara Lloyd (@greenhilllara) reported

    @GuardianAus Think of all the hours of labour lost through the Morrison Government doing things on the cheap. Every time you ring Telstra about a blown up #NBN box, they make you go through the whole trouble shooting process first, even though you know what the problem is (again). #auspol

  • NaskingKing Nick king (@NaskingKing) reported

    An expensive disaster. We’ve had the NBN box replaced twice. Techs say problem can be fixed but the govt went cheap: McDougall was concerned it could happen to others and cause fire. Guardian has heard another household in Blue Mountains had to their device replaced eight times.

  • Wicksy_Gaming Wicksy (@Wicksy_Gaming) reported

    @TwitchLozza361 Wait, hold up. Who tf you with?! Ive seen NBN are in mud atm with their service/paying workers. **** go for us internet dwellers 🙃

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