NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 175 |
| Melbourne, VIC | 157 |
| Brisbane, QLD | 152 |
| Perth, WA | 58 |
| Adelaide, SA | 54 |
| Gold Coast, QLD | 7 |
| Ballarat, VIC | 2 |
| Canberra, ACT | 2 |
| Eden, NSW | 2 |
| Lowood, QLD | 1 |
| Rosalie Plains, QLD | 1 |
| Bordertown, SA | 1 |
| Thirlmere, NSW | 1 |
| Westbrook, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Kris Robinson
(@kris_robinson) reported
Damn @NBN_Australia is unreliable. Second long term outage this year (via @optus), requiring a tech to visit the exchange. It's so frustrating knowing that the LNP torpedoed the full fibre NBN plan to instead pay billions more for a poorly maintained, inferior network.
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Gr8ragu001
(@Gr8ragu001) reported
@LORRAKON NBN - any excuse to , well, being a N works. They tore down cities, now let’s dress the pigs up but they still be pigs
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howiegamer||🇦🇺
(@HowietheAussie) reported
Update my nbn is down meaning wifi we having 2 people already coming over (3) we need to book dates trying fix it fun using my phone data is (not) might be beause of the weather idk they keep telling me different things what a pain Australian internet for you.
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JeffR
(@JR_5000) reported
@MyRepublicAU worst customer and technical support ever! NBN drops out every hour. No NBN all day. Please cancel my service asap! What a disgraceful company
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Johnny
(@JohnnyLydon) reported
And by the way NBNCo don’t bother reaching out. I use a nom de plume. Telstra has thrown you under the bus and refuses to cop any of the blame for the horrid nbn performance
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Dr Mary-Ann Fox 💉💉💉
(@maffygirl) reported
@DocOnSkis @NBN_Australia They came to my house last week and fixed a problem in about 30 minutes. Technician couldn’t have been nicer.
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El Pinksto
(@Elpinksto) reported
@Julie56T @peggymel2001 Which is the one we need to keep. I wanted to get a transistor radio coz when the net goes down, all information stopped but in Lismore, so nowhere to get one. My mates NBN was only restored yesterday!
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Nadine von Cohen
(@nadinevoncohen) reported
**** YEAH WHY DID IT JUST GO BLACK AGAIN DID WILL SMITH PUNCH KEVIN COSTNER OR IS THE INTERNATIONAL BROADCAST USING THE NBN
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Johnny
(@JohnnyLydon) reported
@ScottMorrisonMP “The problem with Labor is when they start spending they can never stop. They don’t have the discipline. We hve the discipline 2 know when u need 2 spend & when u need 2 stop”You confuse spending & investment, wanted cheap during the gfc, went cheap nbn =disaster
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C. Aleph
(@whisperfist) reported
200 minutes into the chat and I’m being transferred to a sixth @Telstra rep. (Only #2 of supplemental Qs answered - despite whole conversation being about my ADSL service, they had been going to send a NBN modem!)
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wilbur 🪱
(@wilburswormhole) reported
@abcnews Maybe her first job could be investigating the fact unlimited NBN is no longer unlimited? Now if we go over 500 gb per month we will be dropped to a lower speed the following month, apparently that allows other users to access the service. How about upgrading the NBN?
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MyRepublicAU
(@MyRepublicAU) reported
@KyARussell We're sorry about this. We have identified that there`s an outage affecting NBN services in multiple locations across the country. We apologise for any inconvenience caused, our engineers are investigating the issue and aim to have this resolved as soon as possible.
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Johnny
(@JohnnyLydon) reported
@JoshFrydenberg “Hi, We have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service”. Another one of 10 messages in Kooyong land over the past week showing how the lnp has farked Labor’s nbn.
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Jay Daniel
(@jayjdlane) reported
@Telstra @NBN_Australia okay over a month now with the service down is beyond a joke!! No one can give me any answers. Just fix the damn thing! Geeez. Time to move on to another provider. How’s your service level @AAPTHQ better than Telstra?
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zharris hates the Libs
(@goforgold80s) reported
The "superior economic party": False Robodebts Aged Care crisis Medicare cuts Crap NBN NDIS cuts Indue cards Sold strategic assets to CCP Gutted ADF Cuts to Medicare/PBS Abondoned us during Covid and national disasters 2 recessions $1 TRILLION DEBT #Auspol
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