NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 234
Sydney, NSW 228
Melbourne, VIC 191
Adelaide, SA 75
Perth, WA 53
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • RobC_26 Rob C 🇦🇺 (@RobC_26) reported

    @NBN_Australia thank you for the reply Amy but it's working now. I checked the site last night when it happened and it was a planned outage. It was just the timing could not have been worse. By the time I got it loaded on my phone the race was over.

  • drydryruins Andrew Thai Dang (@drydryruins) reported

    @NBN_Australia is there a way for you guys to not do maintenance on the lines. If it's good and there are no complaints from service providers about faults then: Why bother doing service?

  • benleo_econ Ben Grodeck (@benleo_econ) reported from Melbourne, State of Victoria

    @yannikyriacos Due to the below par NBN network we have, that extra fast internet will come in handy.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @jbthinking Hi John. Generally, if your provider is connecting you to an existing line, there shouldnt be a need for a technician unless theres a service fault. Unfortunatley from here, as the general enquiry team from nbn wholsaler, we can only provide limited inforamtion and support. 1/2

  • Sarita_Nayak08 Sarita Nayak (@Sarita_Nayak08) reported

    @NBN_Australia It's been 5 days now. When are you guys fixing the issue? This is hampering work extensively now.

  • johnsinuk John Sinistaj (@johnsinuk) reported

    @NBN_Australia Another planned maintenance day. Which was not listed on your website. Another Monday during lockdown and home schooling. Are you trying to do this at the worst possible times on purpose?

  • BenFitz Ben Fitzsimons (@BenFitz) reported

    Day 4 of trying to get @Foxtel NBN connection issue fixed and no one on the help desk is able to assist or respond in any meaningful manner outside of their programmed scripted responses. Lift your game guys .

  • jbthinking John Ball (@jbthinking) reported

    @NBN_Australia @Telstra I've spent an hour trying to get my service restored this morning. It seems I need to lie and say this is a new service (it was running here last night), to avoid my order being cancelled, but that requires a site visit from NBN, which is highly undesirable during a lock down.

  • nasser_tony Tony Nasser 🇦🇺 (@nasser_tony) reported

    Australian NBN are really a terrible service. 9 hours of maintenance on a Monday so work cannot get done yet they tell you there is no outages and everthing is running correctly. Weak.

  • mythor Matthew Sharpe 😷 (@mythor) reported

    Hiding the NBN box away behind all the other things is a good idea until you need to diagnose a problem with your NBN. *sweats profusely*

  • rad_shazz Rad Shaz (@rad_shazz) reported

    @Telstra If you REALLY want to help and really imagine my frustration how about moving the NBN appointment back to it's original date! The amount of money Telstra has cost me trying to get this fixed is disgusting!! And stop cancelling the dates of the technicians!!

  • Flo_Matt Clare Matthews (@Flo_Matt) reported

    @Telstra we’ve had no internet in 2095 since yesterday. Page said it was an outage yesterday but today said NBN work would cause “brief” interruptions but we’ve had nothing all day.

  • jbthinking John Ball (@jbthinking) reported

    @NBN_Australia Thanks Jo. It is just disappointing to have had so many problems in getting 2 standard services connected, and each time it comes back to the interaction between Telstra and NBN Co. In 4 weeks NBN has incorrectly cutoff 2 active services that I'm involved with! 😣

  • therealjeebers TheRealJeebers (@therealjeebers) reported

    @NBN_Australia @aglenergy ISP is claiming there is a “nationwide” NBN outage but your site says there are no problems in Glenmore Park NSW?

  • larajay66 Open your eyes (@larajay66) reported

    @emma_husar @NickTrebla Yes..we thought Fraser was bad with his razor gang cuts, then Howard with his hatred of science and brown people, Tony Abbott was a total Onion munching NONG, Turnbull stuffed the NBN and the environment..but this pack of reprobates is worse than all of them put together!!

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