NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 271
Melbourne, VIC 248
Adelaide, SA 155
Brisbane, QLD 152
Perth, WA 56
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • 13CASPIAN_ Cas (@13CASPIAN_) reported

    @Aussie_BB internet down, NBN says there isn't any outages and can't find anything on your website about any outages too

  • RShehadie Rob Shehadie (@RShehadie) reported

    Day 7 and @NBN_Australia in the area is still down. Bring back dial up internet. It only cut out when someone picked up the phone.

  • MartinAndDucks Martin (@MartinAndDucks) reported

    @WinifredTricks Dumb shits are that easy to find. Hello this is tony from nbn we need your credit card number and ip address of your computer to fix your service , oh btw vote Clive or Pauline.

  • jpwarren Justin Warren ⬡ (@jpwarren) reported

    NBN outage. Boo.

  • BradJMelb Brad Johnston (@BradJMelb) reported

    @letsfeedbirds @Aussie_BB Same for 3166. Being on a network whilst it’s still being built is a bit hit and miss. I’m HFC, I could count on one hand how many outages I had in 10 years of Telstra cable. I’m going to need some extra fingers to count NBN outages.

  • alfredli12 Alfred Li (@alfredli12) reported

    @NGruen1 If it’s your service at fault (rather than general NBN), be prepared to invest days of your time in hassling etc to get it fixed.

  • gav_mck Gavin McKenzie (@gav_mck) reported

    @Aussie_BB hey team, you need more tech consultants, 140 customer in your call q, we need to be able to work with nbn, is there an outage in Pascoe Vale or Thornbury POI area?

  • tripledistiller Djw (@tripledistiller) reported

    LEGACIES Howard gun buy back and selling everything that wasn’t nailed down Rudd/Gillard the NDIS and NBN Turnbull derailed the NBN Abbott lower parliamentary standards and setback renewable energy industry Morrison…… #auspol #auspoll2022 #ausvotes

  • singaporedavid1 David (@singaporedavid1) reported from Brisbane, State of Queensland

    Why is the NBN so rubbish in Australia. One more outage and I’m cancelling and moving across to Starlink. Australia should just stick to making hamburgers and coffees as anything else is all just to technically difficult. @NBN_Australia @Aussie_BB

  • twinjastrife Mostly Harmless 🤷‍♀️🤦‍♀️🌺 (@twinjastrife) reported

    @RichardfromSyd1 Indeed, the NBN is some kind of special when it comes to consumer service. Let Aussie Broadband know you've escalated and if no resolution in timeframe complain to Minister and Ombudsmen. Tedious though it is.

  • itstoneee Tone Deff (@itstoneee) reported

    @Optus NBN out in Sydney for a month. Outage times at random. Makes WFH impossible. What is happening this is going on for 4 weeks now.

  • Frakmiffin Frakmiffin (@Frakmiffin) reported

    Ayo @iiNet why tf has my house had no Internet for nearly 24 hours? It ain't the NBN that's down.

  • max96496488 max (@max96496488) reported

    @ShiannonC @AlboMP Shame the Libs like Abbott and Turnbull didn’t have a “technology skills passport” when they ****** up Labor’s gold standard fibre to the premises NBN with dinosaur copper wire technology. Another LNP **** up that an incoming Labor government will have to fix. #ausvotes #auspol

  • brookeCjacobson Brooke Jacobson, BA (@brookeCjacobson) reported

    @normal_ness We’ve ended up cancelling our NBN service altogether while our renovations are happening. Living on wireless 4G until we can get new FTTP later this year.

  • sharanjit Sharanjit Paddam (@sharanjit) reported

    Well, Ramil says there might be a problem with your address. I politely point out to him that I am an existing nbn customer. They sent out 3 sets of engineers to get me connected (as noted above not going to go into that one). The engineers found me, why can’t the couriers? 12/🧵

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