NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 317
Melbourne, VIC 255
Sydney, NSW 224
Adelaide, SA 86
Perth, WA 54
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • aussie_ellie1 Aussie L.E. (@aussie_ellie1) reported

    @Telstra First yr of nbn was brilliant, then it’s slowed down over years, to this for the last few mths. Was unhappy to get email saying even if I change providers, it probably won’t change. That feels almost like a threat to make me stay. Stayed for 13 years, but I’m over it.

  • whichdoejess jess i guess (@whichdoejess) reported

    @GOODNIGHTILUKA one time our internet was broken after the nbn connected a new property on our street to the node and they literally had unplugged our cable and left it 🙃 they only went and checked when i insisted that nothing was wrong with the router

  • JeromeFahrer Jerome Fahrer (@JeromeFahrer) reported

    My @NBN_Australia is down. The retailer says its an outage ie not their fault and can’t say when it will be back up. But that’s OK because NBN’s website and Twitter feed has all the information. Actually, that’s not true. There is no information. #notgoodenough

  • BySamMills Sam Mills (@BySamMills) reported

    @DanielCherny using the NBN network?

  • bennythemink Benny Sheerin (@bennythemink) reported

    @TPG_Telecom is there an issue with your NBN service in the Caulfield area atm? 50 minute wait time on your customer support, no internet for last hour or so. Thanks

  • amywhodigital Amy Who? (@amywhodigital) reported

    Had a very weird experience today. My internet went down just before a meeting so had no time to call anyone to fix. Then 20 mins later two NBN trucks with flashing lights rocked up and fixed it. Do we have internet ambulances now?

  • theKoala_Man Louis 🎧 (@theKoala_Man) reported

    It’s really a first world problem - sort of - but I should be able to watch a TV show on my TV without it having to buffer and load, while being at 360p every 2.5 minutes. The government’s rollout - both of them mind you - of the NBN is the greatest failure of the 21st Century

  • Wazyg2 Waz yg (@Wazyg2) reported

    @NBN_Australia my internet has been down every few minutes. No exaggeration. Dodo won't help and says it's the fault of NBN. NBN aren't helping. What happens now

  • BecWaterhouse Bec Waterhouse (@BecWaterhouse) reported

    An hour twenty and @NBN_Australia are still not detecting a problem. 🤔

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia Made for more of my time talking to my telco about dropouts, more conversations about how FTTN is crap, more telcos ripping people off for services they can't provide. I assume the conditions are you can't have what you want, when you want it or need it most.

  • AlexDGarrett me (@AlexDGarrett) reported

    @smakelainen I'd forgive it all just for a real optical NBN service <sigh>

  • mvyrmnd mvyrmnd (@mvyrmnd) reported

    @voltagex By broke you mean slow or totally dead? Cloud gaming for me has been performing badly, I just put it down to ****** NBN

  • Wazyg2 Waz yg (@Wazyg2) reported

    @NBN_Australia heard from dodo the outage in our area is due to NBN issues INC000016456878 case number. It's been out since 10am and still now fix. How do you expect people to work

  • Kaijammo kaijammo (@Kaijammo) reported

    NBN saying it's my internet providers problem Internet provider saying it's NBNs proberlm Someone please for the love of God fix my internet I miss streaming all day long

  • CarlSparre Carl Sparre (@CarlSparre) reported

    @chaser Keep the bad math at The Australian meme going. Reckon we can drive Rupert mental with this running gag. Revenge for the NBN.

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