NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 150
Melbourne, VIC 143
Brisbane, QLD 140
Perth, WA 61
Adelaide, SA 59
Gold Coast, QLD 7
Eden, NSW 2
Townsville, QLD 2
Rosalie Plains, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1
Canberra, ACT 1
Westbrook, QLD 1
Wollongong, NSW 1
Toowoomba, QLD 1
Meringa, QLD 1
Sunshine Coast, QLD 1
Geelong, VIC 1
Bowen, QLD 1
Kalgoorlie, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Pits666 Pits, Maestro (@Pits666) reported

    Must be a big nbn outage somewhere yeah?

  • BadDogZX chris taylor (@BadDogZX) reported

    @NBN_Australia really over seeing nbn say to contact ur provider. its nbn that is the problem.

  • LadyElimere Lady Elimere #BlackLivesMatter (@LadyElimere) reported

    Moving my nbn to the new address is becoming a huge headache 😓 good news is, Vodafone flagged my account when I tried to change it in store but forgot my ID. Bad news is the owners of our old place set up their nbn before we had a chance to deal with ours, causing MORE problems.

  • dwightwalker Dwight Walker (@dwightwalker) reported

    I get endless fake calls on my NBN fixed line number which I have to hang up on - it is open slather if person can get person's number - they just hammer them and try to defraud them over and over

  • linx1398 Abraham Lincoln (@linx1398) reported

    @downdetectorau Telstra NBN in the Northern Territory appears to be down

  • TheFusedHybrid FusedHybrid (@TheFusedHybrid) reported

    @NBN_Australia We have had 2 modems and 3 NBN boxes already been changed. Any more excuses ? Honestly just gonna go ombudsmen to get you guys to come down and properly fix it yourselves. You guys are just plan trash

  • NetrunnerGen Netrunner Card Generator (@NetrunnerGen) reported

    Corncockle NBN ••• 3 credits Ice: Code gate - Deflector. Strength 1 Press Release: When you install this ice, you may reveal it to reduce the install cost by 2cr. ↳ deal 1 net damage unless the runner pays 1 credit

  • why4inhell Christopher Jarman (@why4inhell) reported

    @Optus I can’t tell if someone again is adding to my account as Optus let my dead father of 20 years add an nbn service. Pretty amazing for a cremated person to do that.

  • notmrdarcy080 notmrdarcy (@notmrdarcy080) reported

    @markhumphries Maybe you can lobby him to help get renters connected to NBN for free.

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    @CallumLamond @Telstra Hi Callum, we don't have rough dates to provide, but as you have registered, we'll let you know of any updates to the nbn network at your location. Thanks, Chris

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @gk647 @Watsonstroops1 @EthNick_ NBN created a bunch of new plans with lower uploads and priced cheaper so the ISPs migrated most people across or increased the prices of original plans. The result of low revenue and high maintenance costs of the copper in the network

  • Cp_phillips1990 Chris-top-her (@Cp_phillips1990) reported

    @Optus i have been trying to get nbn and Home Phone reactivate for 4 hours. I've been on the phone to technicians going around in circles with no help at all. Done every step, every troubleshoot, everything, yet I always get the same reply. What's going on?

  • DucayneAU Ducayne (@DucayneAU) reported

    @SueAshford3 I had the friendliest of dogs and I found that some people are highly prejudiced against them, and for some really ridiculous reasons too. Short guys, cultural/religious issues, or just miserable sods. Also, NBN service is abysmal. Here's hoping for a fast resolution.

  • Lemonlibrats Jacq (@Lemonlibrats) reported

    @SueAshford3 We have a dog & had an NBN service person attend several times, not a problem, no hesitation, questions etc. As for the NBN problem, circular buck passing, infantile, follow up check & confirmation still waiting after months. Dreadful service

  • Amarillo1942237 Amarillo (@Amarillo1942237) reported

    @_bin_chicken @markhumphries If you lump the cost of connecting to the existing NBN service onto the property owner, it will be passed on anyway, and the tenant will not have their choice of provider. Often this is bundled with mobiles, etc.

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