NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 323
Melbourne, VIC 262
Sydney, NSW 237
Adelaide, SA 93
Perth, WA 48
Gold Coast, QLD 4
Rosalie Plains, QLD 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Ballarat, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • samsuth1 Ahoma Seksha (@samsuth1) reported

    @jordantcarter @NBN_Australia @ChorusNZ NBN is so confusing with all the different access methods, and anything close to gigabit is scary expensive. Pls help fix!

  • galumay Ricky🏄🏼‍♂️ (@galumay) reported

    @janinesymons @baxters @Internode Best customer service & support of any ISP in the history of internet in Australia. Simply outstanding. I have connected over 300 clients and never had a single negative feedback about them. As an NBN tech I have had them solve complex issues on other ISP would deal with.

  • hacktivism_tm Hacktivism (@hacktivism_tm) reported

    @Telstra WORSE COMPANY EVER. All your offshore customer service are all bunch of liars making customers go around in circles with just lies. Get rid of them. Keep lying Telstra. Plus ur NBN speeds and prices are rip off. Other companies are faster n same price. RORTERS!

  • col_howell 💉💉💉💉😷 🐀 #VoteYES (@col_howell) reported

    @splucy @iiNet If the service is provided by NBN then you get the same service regardless of the ISP.

  • cvr8 💧💉💉💉Caroline Mary (@cvr8) reported

    @Telstra you made an error on 18/12 by allowing our @NBN_Australia service to be transferred to another provider. Since then we have spoken to multiple Telstra employees who keep passing the issue from one to another. How do I get this resolved? On app since 10.20am!!

  • splucy Splucy ✪ (@splucy) reported

    would call me back at 8AM my time on Sun, the call back never happened. I continued to live stream & risked my server being tampered with. If memory serves right, business plan owners just don't get help on weekends. Any NBN ISP Static IP service providers you guys can suggest?

  • sigmundsdroid Woof (@sigmundsdroid) reported

    @GrogsGamut wtf is a public servant getting paid that much for. even if they were not on the nose in the first place. old each way Albo isnt doing that well. and Rowlands isnt fixing the NBN. he needs to stop taking selfies to do some real work

  • nlarkin_photo Nathan Larkin (@nlarkin_photo) reported from Melbourne, State of Victoria

    Hey @Optus! There has been an #NBN service fault for the last 2 days.. Any chance you might know when it will be resolved?

  • usaidwot At Last ! ✳✳✳✳-(parody) (@usaidwot) reported

    @baxters @Internode Adam Internet was everything I wanted in an ISP, the were bought by iiNet and things started to go down the pan, they were taken over by TPG and now they're rubbish. There's got to be a reason for the decline across the industry - maybe the NBN ??

  • RageSheen Henry Madison (@RageSheen) reported

    …ideas that gave us our string and tin can broadband. And notice the response to the energy crisis is going the same way, towards ‘protecting the vulnerable’. It’ll fail in the same way that’s failed for Covid, and for the NBN. The public is not a majority OR a minority. /6

  • RickTown71 Rick Town (@RickTown71) reported

    @abcnews Probably because the massively over budget under delivered NBN let them down.

  • jpr007 JPR007 (@jpr007) reported

    A ping speed, or the time it takes for a signal to get to the satellite and back again, is generally about 32 milliseconds But Mr Thompson was finding it was about 700 milliseconds on the NBN service

  • thenerdybonbon ⚜️Gem⚜️™️ (@thenerdybonbon) reported

    @buttskidz dw it’s just the consequences of moving just out of town, the power there is dodge and nbn ducking sucks at customer service. I’m getting a key cut tomorrow and swapping my mobile provider to get better coverage

  • GayleHartley Gayle Hartley (@GayleHartley) reported

    @Telstra any nbn outages in Brighton 3186. Your website outage report says no but I thought I’d check as I’ve booked a tech for tomorrow and don’t want to waste his time

  • Doooooooom4 Shazza. “Oceania!? That’s where I live!!!” (@Doooooooom4) reported

    So, the previous tenants took the NBN box with them - for non-Australians, this is the thing that makes the ****** Australian internet connect properly, and it belongs at the house, not to the occupier. And the real estate agent will not help us with this, apparently

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