NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 162
Brisbane, QLD 160
Melbourne, VIC 140
Perth, WA 65
Adelaide, SA 59
Gold Coast, QLD 7
Canberra, ACT 2
Eden, NSW 2
Rosalie Plains, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1
Westbrook, QLD 1
Wollongong, NSW 1
Toowoomba, QLD 1
Meringa, QLD 1
Sunshine Coast, QLD 1
Geelong, VIC 1
Townsville, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • johnsy123aus stephen (@johnsy123aus) reported

    Fiber to the home in the Philippines, third world country, here first world country, still grappling with poor service delivery from the NBN , thanks to the LNP

  • trentmayne7 Trent (@trentmayne7) reported

    @Telstra whats going on with NBN wish i never got it

  • trentmayne7 Trent (@trentmayne7) reported

    @Telstra lucky I have a Vodaphone Mobil because my #telstra NBN is not working

  • PeterKlages Peter Klages 💉💉💉 (@PeterKlages) reported

    Hey @NBN_Australia. As has been common recently, my ****** satellite broadband isn’t working because there are storms around. When are you going to implement a system for country people that is reliable, doesn’t go on strike in bad weather & has decent speed & download options?

  • paulwallbank Paul Wallbank (@paulwallbank) reported

    Five weeks into our NBN travails, with no resolution in sight, our ISP sends out a satisfaction survey...

  • AllanSpence20 Allan Spence (@AllanSpence20) reported

    @TPG_Telecom account in credit contract 1 month to go. Cancelled my wifi NBN until I pay in advance 6 months. TPG aware goverment emergency medical connection. Australian goverment communication minister allows this reported ICAC 1 year ago on the TAKE from TPG. CRIMINAL SCAM

  • not_2959 Alex (@not_2959) reported

    @TPG_Telecom yoooo I’m working at home and the internet has gone out . No nbn outage, has been working fine for as long as I’ve known- what’s happened?

  • JohnLutge John Lutge (@JohnLutge) reported from Sydney, State of New South Wales

    @Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

  • snarkattack Gem-Gem #BlackLivesMatter #blaklivesmatter (@snarkattack) reported

    Anyone have internet service provider recs? Need to get hooked up immediately, have NBN. My phone has 10GB of data on it and it's running faster than previous one which was under ex-housemate's name.

  • neildsmall neil small (@neildsmall) reported

    @PeterKlages @NBN_Australia How many routers have they replaced due to storms ? The NBN seems to break down with every thunderstorm

  • _Stacey_Lee_ Stacey❤💙🏆 (@_Stacey_Lee_) reported

    Get home from Phillip Island and my NBN is cooked. Wtf do I watch on normal TV?

  • stephendean Stephen Dean (@stephendean) reported

    @Telstra Our NBN has been operating at half the normal download. We have 100 down but last couple of weeks only getting 50. I was hoping it was temporary. So not happy we are not getting the service we pay for.

  • BrianMoylan4 Brian Moylan (@BrianMoylan4) reported

    @Brendon5374 I'll take the Albo image anyday. Believes in workers, unions, the social safety net, public education/universities, the public service, public broadcasting, the nbn, the arts ect. Morrison is a low iq imposter, who believes in enriching himself, and his business/corporate mates.

  • McbainM McBain McCann (@McbainM) reported

    @hiba_bashir902 Belong has been a nightmare all day. They keep giving bullshit excuses and blaming the NBN network..

  • factordex 💧Jason (@factordex) reported

    @TheTodayShow You ****** idiots are an unadulterated joke. What was it in '96? The 'current accounts deficit'? '13? A copper nbn The **** you reprobates have been dishing out on @AustralianLabor since the 90's has been preposterous #*** royally!

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