NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 274
Sydney, NSW 260
Adelaide, SA 173
Brisbane, QLD 167
Perth, WA 57
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jewishelmo Jewish Elmo (@jewishelmo) reported

    @NBN_Australia No. Fix nbn in ashfield please. Out 96 hours and counting. I would like to earn money. 🙃

  • CX316 James Austin (@CX316) reported

    @izzie_kathryn @CotySJ1 @No7Sammy Oh hey, must be where they got the idea to burn down my telecommunications system here in Australia (privatised Telstra then because the now-private Telstra kicked up a stink during the NBN upgrade had to nerf the upgrade and rent the lines to companies instead of to the user)

  • BowzaaYT Bowzaa (@BowzaaYT) reported

    Yo Australian NBN users. I need help. I use a telstra smart modem, on a telstra 50mbps download, 17mbps upload plan. I only gwt about 35mbps down, and 2-4mbps up. My connection fluctuates a lot. Our modem is halfway across the house and I am connected through Wi-fi. What can I do

  • wyvernsrose Wyvernsrose (@wyvernsrose) reported

    @DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works

  • theoriginaldom Dom (@theoriginaldom) reported

    @Joton_ @The8thFit @NBN_Australia This is hopeless..Paying for a service that doesn’t actually work. The “during business hours” thing is a joke - How about everyone who’s own “business hours” are affected because something impacting a whole suburb can’t get escalated enough to pay someone a few bucks extra…

  • Eleanor_Wheelie Eleanor Wheelie 🌸Ceej🌸 (Season 7: June 16th 🥳) (@Eleanor_Wheelie) reported

    @Optus Hi there. I have been without my NBN service all morning ( since 4am) and currently, there is an NBN contractor at my Unit complex … is there some issue with the service in P/C 3136? Thanks

  • yu_haocheng StevenYu (@yu_haocheng) reported

    @NBN_Australia NBN is down for certain parts in Killara.....when are we going to be back on line? 😔😔😔

  • ExplosiveAction Explosive Action (@ExplosiveAction) reported

    @the_tanman @Optus Confirming I have received this report from a smattering of users in the org where I work, and all were found to use Optus NBN. We have no resolution.

  • BethTurnbu8778 Beth Turnbull (@BethTurnbu8778) reported

    NBN internet still down in Ashfield 2131. It’s been 4 days now. I’ve lost 2 days income. It’s just not good enough. @Optus @NBN_Australia

  • TheoKyrillidis Theo 🛠 (@TheoKyrillidis) reported

    @TPG_Telecom you had a planned outage for my area on the 17th, it's the 19th today. NBN website indicates no outage. Please explain. Yes, I've rebooted the modem and reset the NBN.

  • QueenQeeko Qeeko ✏️ (@QueenQeeko) reported

    @axelsyrios Is it NBN is down? I bet it's the NBN. Hang in there Dingo-kun, we'll always wait.

  • ReplayTheMaster ReplayTheMaster (@ReplayTheMaster) reported

    Technicians from both @Telstra and @NBN_Australia confirmed a line fault and then we get told "working normally" by support staff. And a technician from @Telstra confirmed that all internal wiring within the building is 100% working with no faults to be found.

  • the_tanman Nicholas Tan (@the_tanman) reported

    @Optus Users on your NBN service can’t seem to resolve to certain websites. One I can’t access is hosted by Webflow and has Fastly as the CDN. Is there a known DNS issue impacting NBN subscribers? Confirmed with multiple other subscribers.

  • aestheticwheein veevs (@aestheticwheein) reported

    @NBN_Australia internet been down on and off since last week. Forest Hill 3131. Not reliable at all 🤡

  • ReplayTheMaster ReplayTheMaster (@ReplayTheMaster) reported

    Hey @Telstra and @NBN_Australia, can you fix the internet at my place? Speeds of less than 1Mb/s for 3 months with dropouts so constant that it can't be used anyway, after a year of less 8Mb/s on a 50Mb/s line. We are being ignored while continuing to pay for our service

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