NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:


national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 209
Melbourne, VIC 168
Brisbane, QLD 124
Perth, WA 106
Adelaide, SA 95
Hobart, TAS 3
Rockhampton, QLD 1
Bundaberg, QLD 1
Dunsborough, WA 1
Ouse, TAS 1
Dubbo, NSW 1
Coffs Harbour, NSW 1
Mount Barker, SA 1
Launceston, TAS 1
Townsville, QLD 1
Brunswick Heads, NSW 1
Gold Coast, QLD 1
Griffith, NSW 1
Sunshine Coast, QLD 1
Cairns, QLD 1
Foster, VIC 1
Caloundra, QLD 1
Millendon, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jazza1983 Jarrod McCloughan (@jazza1983) reported from Sydney, State of New South Wales

    Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

  • PencilPushinSOB 🍍🇦🇺QLD Jet Ski Enthusiast🇦🇺🍍 (@PencilPushinSOB) reported

    @Joeontheloose Sounds like NBN but trains instead of internet. **** these c*nts.

  • HappyHammer69 HappyHammer (@HappyHammer69) reported from Port Macquarie, State of New South Wales

    Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice

  • pkfrancis Paul Francis (@pkfrancis) reported from Gold Coast, State of Queensland

    Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

  • rohan42069 Rohan (@rohan42069) reported

    @iiNet We just moved into a place with iiNet cable in Geelong but we also got a letter here from nbn that the nbn network is going to shut off Optus cable and reconnect them all to nbn are we also going to be forced to use nbn

  • empressbat 🦇 𝖊𝖒𝖕𝖗𝖊𝖘𝖘𝖇𝖆𝖙 - writes books #cybercrime (@empressbat) reported

    our NBN connection has been nothing but problematic since it was installed. keep getting drop outs during meetings and disconnections while trying to work . really bad service from @NBN_Australia @Optus Optus said they were following up but havent heard anythign for 2 wks

  • APACloud Andy ☁️ (@APACloud) reported from Sydney, State of New South Wales

    @NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

  • fuzzylim Kelvin Lim (@fuzzylim) reported

    @Telstra is cable down or turned off for nbn in Clovelly?

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @bigjsl Australia Post managed to get addresses right for years (not saying they're too good at it these days - but surely they're not $600m bad at it) - perhaps they could help? Split the difference, NBN saves money, AusPost makes money and can buy more watches!

  • pfbt Marquis d'Killara (@pfbt) reported

    Living just on outskirts of Grenfell (NSW), @NBN_Australia can't be bothered running fibre. Only option is satellite but NBN box is stuck in sleep mode (but NBN says everything is fine), @iiNet not managed to resolve the issue. Thanks @TurnbullMalcolm for this USELESS mess.

  • D_Keating Merry Keat-mas! (@D_Keating) reported

    The absolute hide of NBN to send a text message asking for feedback when their tech did nothing at our property and didn’t fix the issue.

  • johnnysockz 〰️Johnny Sockz 🗨 😷〰️ (@johnnysockz) reported from Westfield, State of Western Australia

    @NBN_Australia Thanks for the reply NBN ... I was beginning to think it was your nbn was so slow @Telstra hadn't received my tweet But I guess their busy with their customers Thanks anyway @NBN_Australia

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

  • czaxx Ben (@czaxx) reported from Melbourne, State of Victoria

    Hey @NBN_Australia - a 2 day outage with no ETA is pretty pathetic. But then considering it is by design from the Abbott-Trumble regime that the #NBN is so crap, it's a bit hard to blame you.. #auspol

  • Channakt 🇭🇲 Channa K 🇮🇳 (@Channakt) reported from Brisbane, State of Queensland

    NBN has reached my area, which means I am going to have a crappier internet connection, for the past year it's actually been good. But NBN in Australia sucks, especially for a gamer.

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