NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 833
Brisbane, QLD 508
Melbourne, VIC 426
Adelaide, SA 368
Perth, WA 101
Canberra, ACT 9
Gold Coast, QLD 5
Townsville, QLD 5
Hobart, TAS 4
Launceston, TAS 3
Newcastle, NSW 3
Mudgee, NSW 2
Central Coast, NSW 2
Parramatta, NSW 1
Long Forest, VIC 1
Griffith, NSW 1
Cairns, QLD 1
Sippy Downs, QLD 1
Wodonga, VIC 1
Mansfield, VIC 1
Carrum North, VIC 1
Rockhampton, QLD 1
Mount Gambier, SA 1
Forbes, NSW 1
Riddell, VIC 1
Nuriootpa, SA 1
Marulan, NSW 1
Geraldton, WA 1
Toowoomba, QLD 1
Mount Isa, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • EmergencyBK Emergency&BushfireKits (@EmergencyBK) reported from Dales Creek, State of Victoria

    @davidbewart @nefreus Add to that, latest ABS data (Mar2020) shows 2.5 mill Australians are not online; affordability issues, access/location or lack of digital literacy. 10% of Aussies, no internet, let alone slow internet Successive Govs & NBN failures for an essential service, not a luxury#auspol

  • FrankChoy1 Franck (@FrankChoy1) reported from Sydney, State of New South Wales

    @EddyJokovich @abc730 ABC might be under directives from LNP especially when LNP is under fire so smokescreen the bad news! Today’s news - NBN, Fletcher again on land purchase and then Teague. 7.30 report was poor as inquiry is still ongoing and outbreak appears to be linked to hotel mgr.

  • alwriting Alan J Wright (@alwriting) reported from Melbourne, State of Victoria

    @theprojecttv @theprojecttv something of a powderpuff examination of the Federal Govt's massive backflip on NBN. Little surprise Malcolm Turnbull batted away any hint of criticism. So many households were dudded by this debacle. Inferior, poor quality delivery. It's no joke.

  • Phil_HX4 TheAbsentMindedVoter 🐨 🍺 🤬 (@Phil_HX4) reported from Riddell, State of Victoria

    @PaulFletcherMP @NBN_Australia How many connections will be completed at no extra cost due to the degrading copper network? You know us customers now stuck on default #4G data because for some ‘unknown’ reason we’ve lost fixed line connectivity! @Telstra #LNP were warned, to little too late! #Auspol

  • Raysimon1953 💧Ray Simon (@Raysimon1953) reported from Sydney, State of New South Wales

    @PaulFletcherMP @NBN_Australia Never heard so much bullshit. You sabotaged Labor's #NBN for more than a decade. Now you're adopting FTTP after wasting $Billions on outdated technology. But here's the zinger, you're still blaming Labor for your mistakes . The sooner LNP are tossed out the better .

  • chiesburger Chiloe Cerrafon (@chiesburger) reported from Brisbane, State of Queensland

    @NBN_Australia hi team, any updates on when the outage at Indooroopilly QLD 4068 will be resolved??

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

  • fenham 💧Dave Lazzari (@fenham) reported from Queanbeyan, State of New South Wales

    @SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

  • DanSilkstone Silk's talkings (@DanSilkstone) reported from Melbourne, State of Victoria

    First day hooked up to @TurnbullMalcolm’s NBN and our 5-laptop homeschool is barely functioning. So exciting to switch from a service that has worked just fine for years to one that is already unable to keep up with what we need it to do.

  • nizarnoor Nizar Noor (@nizarnoor) reported from Sydney, State of New South Wales

    NBN sucks

  • jimkoopman1957 💧Jim Koopman (@jimkoopman1957) reported from Sydney, State of New South Wales

    @MikeCarlton01 @Telstra Took Telstra 3 months and a complaint to the ombudsman for a human to come to Newport last week, open a pit and tell us the problem was nbn workers had cut the copper wire to our house.

  • G_bus23 Gareth Williams (@G_bus23) reported from Sydney, State of New South Wales

    @NBN_Australia apparently your network is out in petersham according to @iiNet .....

  • JohnLutge John Lutge (@JohnLutge) reported from Sydney, State of New South Wales

    I have to move my business to the #nbn in October. I feel sick at the prospect. Slower and less reliable, as well as more expensive than my current service. And very special thanks to @TurnbullMalcolm for saddling us with third word internet.

  • G_bus23 Gareth Williams (@G_bus23) reported from Sydney, State of New South Wales

    @iiNet NBN not working in petersham?? internet speed is ZERO MB....

  • SaschaHunt SaschaHunt (@SaschaHunt) reported from Sydney, State of New South Wales

    @NBN_Australia I am having issue with my NBN this afternoon is this network issue. Dudley street Bondi 2026. Can you assist?

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