NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 299
Melbourne, VIC 234
Sydney, NSW 224
Adelaide, SA 65
Perth, WA 61
Gold Coast, QLD 4
Ballarat, VIC 3
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • HiVizHomo 👽 Dylan 👽 (@HiVizHomo) reported

    Laying in bed trying to relax, ranting about NBN issues to my gf, then a phone call that I have 2 chairs (neither are chairs) outside my house being delivered at 10.30pm! What! Cashies are great but good God please call to arrange a job, not call as it's being delivered.

  • rocklilydesign Mitchell Ward (@rocklilydesign) reported

    @NBN_Australia @ozwildflower Which pretty much sums up why ‘support’ these days is dubious at best. Noeline is not on Fixed Wireless and was not talking about phone services. So what exactly are you trying to help her with? #nbnfail

  • djsveta Sveta Gilerman (@djsveta) reported

    @Aussie_BB Aussie BB is overall still exemplary for customer service. I can imagine lockdown is impacting most NBN capacities with most of us stuck at home.

  • pony_node Node Pony (@pony_node) reported

    Why am I being refused am NBN service @VodafoneAU? Signed up 4 mobile phone numbers a couple of weeks ago. Cannot get the NBN with you because you won't allow it. I have the same setup with my current provider with no issue. 😡

  • reverendgrebo Reverend Grebo (@reverendgrebo) reported

    @NBN_Australia Im going to call tomorrow morning. Too much to message. Plus the line was so bad i didn't get the agents name.

  • ozwildflower noeline purdy (@ozwildflower) reported

    @NBN_Australia I fought for over 6 months to have our copper wire connections repaired. Not a hope. We are stuck with Skymuster, a noisy copper wire phone and poor cell phone coverage. I’m not alone.

  • krishna1cc vamsikrishna (@krishna1cc) reported

    @BelongAU It's very frustrating that there is no contact number to talk about the connectivity problems. Sent a mail in the morning regarding NBN Connection issue till now no reply. It is very difficult to WFH without internet.

  • handovgod Papi (@handovgod) reported

    @Optus To late, already cancelled and signed up with a new provider who listened, cared and gave me a good deal. #optus so disappointing you didn't want to keep a loyal customer of 15 years! "Nothing we can do" you say! Absolute joke. Pulling my nbn too as you don't deserve my money 🖐

  • adv_australia adifferentviewaustralia (@adv_australia) reported

    So what makes us think that somehow we are going to be able to control people based on vaccination status when Australia can never build anything correctly? NBN and CovidSafe App come to mind. Whatever is launched will not be fit for purpose anyway!

  • mark87nexus James M (@mark87nexus) reported

    @TurfAir @MaxLoomes Not just you mate, i guess this how we feel here as well bad weather and rain gets disconnected constantly. Been reaching out with the provider for like a hundred times nothing has been fixed. NBN should fixed the weather in South Australia if they can't fixed there fttn line

  • BlaueSeelentore 🌟dust fueled by🦠juice (@BlaueSeelentore) reported

    @pcaffin Not just me then. My mobile reception is now so bad I can’t online study anymore, realistically. Hesitant to try nbn for concern it’s a flop as well. Am in a newish , minimum cost apartment .. Often sitting in parking lots down the road now...

  • simon_swain Simon Swain (@simon_swain) reported

    @thomasbeagle @DylanReeve It was hard enough telling them I had gigabit fiber and lived an hour away from a major city. My central Sydney ADSL was not much better than a 33k modem <1 meg up, <10 meg down #nbn #fraudband

  • joininthechorus Jam Doughnuts (@joininthechorus) reported

    @walnutpal Yeah that’s where we are at. The other issue is getting it to pair with my phone (I don’t have NBN here, I use a massive data plan on my phone). Have tried all the hacks suggested by Reddit etc. Really don’t want to have to get NBN connected for the 2 days a week he spends here

  • sanchalatte pei (slow) (@sanchalatte) reported

    @MaggehSS blame nbn pleek my internet is ****

  • CalCurious Cals curious mind (@CalCurious) reported

    @ozrock67 @somewherein84 I thoroughly disagree. The LNP doubled debt BEFORE covid hit & have rorted billions this admin. Previously they have sold profitable national assets, leaving them costing more & performing less, then NBN. Reality, LNP NEVER PUTS THE ECONOMY FIRST. The LNP put LNP doners first.

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