NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 230
Brisbane, QLD 228
Melbourne, VIC 199
Adelaide, SA 77
Perth, WA 55
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Gawler, SA 2
Eden, NSW 2
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Rosalie Plains, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1
Westbrook, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • samandmish MICHELLE & SIMON 🏇🏾 (@samandmish) reported

    @lasquetimeryl @Optus We are with Telstra and don’t have any issues. We have NBN fibre to the home. With Vodafone for a few months and they were terrible so we switched back to Telstra.

  • DocB__ Ron Baumann 💧 (@DocB__) reported

    @KdH37636844 @NBN_Australia @iiNet I can but I don't want to spend almost $1,000 on setup and $139 a month for the service. iiNet wireless is only $49.95 and I really don't need the high speeds.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @adamajacoby @davejeffress82 Me2....what has he got to do to wake Australians up.....rorts, cheats, lies, hides, bullshits, announces, robodeaths 2200, NDIS totally stuffed up, NBN, Sub stuffup, $4+bn payment to France.....the list is endless....and still people "support" his band of crooks & misfits

  • brucerguthrie Bruce Guthrie (@brucerguthrie) reported

    Disappearing down the @Telstra rabbit hole again. Have tried everyday this week to buy one of their wi-fi extenders because their NBN service is so crap. But can’t find anyone to take my money. Comically incompetent.

  • aussiepomm aussiepomm (@aussiepomm) reported from Sydney, State of New South Wales

    Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!

  • MyRepublicAU MyRepublicAU (@MyRepublicAU) reported

    @The8rynWK Hi, the outage affecting our NBN customers in Edgecliff, Hamilton, Mosman, Mayfield – NSW has been resolved. Please restart your modem if the issue persists. Thanks for your patience. We sincerely apologise for any inconvenience caused. Regards, John

  • KristElliott Krist Elliot (@KristElliott) reported

    Very bad Optus internet service! Has used for many years, after changed to NBN 5 G, the speeds still stuck in DSL speed ! Have to keep contact ling them to upgrade! Wasted a lot of time

  • shantelle_amy shantelle (@shantelle_amy) reported

    @NBN_Australia i have been without internet for 3 days now, very inconvenient especially for a university student, no help from either my internet provider or NBN, ridiculous to say the least

  • stevejohnsonis1 Steve Johnson (@stevejohnsonis1) reported

    @Optus Hi, I’ve had no internet since 10-10.30 last night…I’ve tried rebooting my NBN modem a few times but no luck.. is there still a problem in Turramurra NSW?

  • KenniWagner Kenni Wagner (@KenniWagner) reported

    @HKonedala @NBN_Australia Agree. Have been out since Sunday morning the 27th Feb in St Lucia. They need to be more transparent. What's best case and what worst case?

  • PaulPaully69 Paul Smith (@PaulPaully69) reported

    @lasquetimeryl @Optus I have NBN. TPG were awful. I gather no NBN in your area?

  • Optus Optus (@Optus) reported

    @cassersemis Hey Cass, we have info that NBN services are coming back online now. Can you reboot the modem now and let me know how you go? If you still have issues please DM. Meg

  • Nafeah2 Nafeah (@Nafeah2) reported

    @iiNet please acknowledge Wireless NBN is down in postcode 2749.

  • danjohnson1979 Daniel Johnson (@danjohnson1979) reported

    My partner visited a @Telstra store to pick up our NBN modem two weeks ago, but we've had issues & been relying on "back-up" data since. Turns out Telstra have been trying to connect to THE WRONG ADDRESS, & even sent a technician there yesterday. The ineptitude is staggering 🙄

  • LozzieK80 Lozzie K 💉💉💉 (@LozzieK80) reported

    @DocB__ @NBN_Australia @iiNet Sorry, they discontinued the wireless service.

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