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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Adelaide, SA 99
Perth, WA 57
Sydney, NSW 264
Melbourne, VIC 179
Brisbane, QLD 116
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Ocean Shores, NSW 1
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Steven80084775
    Steven (@Steven80084775) reported

    @andy_penn @TheAusBallet Looks like the service quality from telstra has shut down also. I just moved in new apartment. First thing get Telstra nbn. Brought my own gen 2, plugged in, awesome internet. Msg thru app if I need the new Telstra box. The Call Centre India turned my internet off.

  • unwindingmyself
    Iauren (@unwindingmyself) reported

    nbn you're garbage you're useless no one likes you you're a sick waste of space you suck

  • TheLawAU
    Benjamin (@TheLawAU) reported

    @admiral_revan @NBN_Australia We did the Ombudsman but we were told if we did the complaint goes to Telstra, but they aren't at fault for once. I'll see how I go emailing Luke. fingers crossed he can help, hopefully, me living in another state won't be an issue! o7

  • MarkBrooksDodd
    Mark Dodd (@MarkBrooksDodd) reported

    And this complaint isn't even about the complete disaster that was the @NBN_Australia roll-out at my parent's place. It's so dull, boring, time-consuming and everyone knows that NBN sucks - so I won't bother. No, the central issue I want to look at the humble email account.

  • Optus
    Optus (@Optus) reported

    @samotonin We’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time. Kristy (1/2)

  • MiaFerreira
    MiaFerreira (@MiaFerreira) reported

    Imagine moving house in 2021, amid a global pandemic, where most people are still working from home, and finding out that @NBN_Australia is having equipment shortages and connection issues and will be unable to get you online for 58 - 60 days... #nbnfail @Optus

  • hilly_syd
    gjayh (@hilly_syd) reported

    To anyone thinking of moving your NBN service or signing up to NBN, be careful. We have just moved to a HFC NBN area, had @Telstra ‘move’ our service. @NBN_Australia have no connection boxes, so 2 month wait!! This is what holds Aust back. Disappointed? You bet. #NBN #Telstra

  • moss_andrews
    Mossy (@moss_andrews) reported

    @Optus where’s my internet ? Your outage webpage says there is nothing wrong in my area yet my NBN is dead. How does that work ?

  • mudrat_
    Trent Murat (@mudrat_) reported

    @nodeoneinternet NBN connection down in Morley. Do you have any information on this at all?

  • McLeod40
    Mitchell McLeod (@McLeod40) reported

    @Telstra If you wouldn't mind, I would love a phone call back one of these days to try and sort out how you're over charging us for an under performing NBN service.

  • NBN_Australia
    nbn™ Australia (@NBN_Australia) reported

    @kr0swell When a provider raises a fault with nbn, this gets sent to their technical nbn support team who then works at resolving the issue, while liaising with your provider to pass on any update made available. 3/4

  • admiral_revan
    Admiral Revan (@admiral_revan) reported

    @TheLawAU @NBN_Australia That really sucks mate, well I would probably get in touch with an Ombudsman however I have good relations with a friend of mine Luke Howath from the Australia Government and he is my local representative. I'll message you his email address and his team will assist you brother o7

  • TandonSnigdha
    Snigdha Tandon (@TandonSnigdha) reported

    @BelongAU - My new NBN box is not working for the last 2 days and no one from your team who has responded to my service request. case ID: 03450414. Please contact urgently as it is impacting my work.

  • raisonthedead
    kel in a handbasket (@raisonthedead) reported

    Wtf @Telstra making a bed bound disabled person wait THREE MONTHS for a landline and NBN connection when my medical appointments are all online and we regularly lose power in this village so mobiles are unreliable. Seriously dangerous.

  • davidwbreen
    David Breen (@davidwbreen) reported

    @Optus have an appt for a @NBN_Australia technician to come to my house tomorrow. Have called your customer service to reschedule, have been told by 3 different operators the appt can’t be cancelled so when the NBN tech arrives and no one is here don’t blame me #useless

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