NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 264
Sydney, NSW 225
Brisbane, QLD 187
Adelaide, SA 166
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • mahootna2 Real (Not a bot) Robin :) (@mahootna2) reported

    @NBN_Australia I really don’t mean to be snarky. I’ve worked in IT since the 80’s and have some clue. The copper is rooted. They replaced the last 40 meters for a slight improvement from <8Mbps now around 20Mbps. Doesn’t help if the river is dammed upstream. Cheers.

  • jeff_laycock 💧 Jeff Laycock (@jeff_laycock) reported

    @wild68223259 @tanya_plibersek @stemplemanmp You do know the idiot Kevin Rudd came up with the NBN white elephant and roof batts. Not a good record. He is not your PM. Sorry did you vote for the idiot Bill?

  • fastcraig74 Craig Fernleigh (@fastcraig74) reported

    @BonfireBlaze @dylanlindgren @googledownunder You are aware that Murdoch is the reason our NBN is ****? Do not for one second think that I am blind to Murdoch and his influence over the Libs but, pull your head out of your arse because Google is up to the same. A monopoly of any form is dangerous .

  • dril9999 "Pickup artist Mike Engram" (@dril9999) reported

    You tweeted that you knew nothing about the terrible #NBN incompetence and that you could do something about it. But then you changed your mind and tweeted that inferior service by the #NBN Advisory Group.

  • JasonSman21 Jason Sman21 (@JasonSman21) reported

    @AlboMP This rollout is going to be as bad as NBN. They chose the cheapest least effective vaccine. They will roll that out and 1 year later realise it’s not good enough so will need to spend more to get a better quality vaccine

  • YaThinkN Noely ⚡️🏐 (@YaThinkN) reported

    @marblewraith @Democracy_Duck @Senator_Patrick Yeah, not on backbone of nbn we can't, not until all that bloody copper is replaced. Still too slow in too many areas and fails every time we have bad weather. Would love a non profit search engine in Oz, and the Gmail/GSuite type stuff that could accompany it but can't see it.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @truetimelord I'd be frustrated too, Dalek. Please stay in touch with your service provider, as soon as any updates are available your service provider will be notified directly by our nbn support teams. 1/2

  • truetimelord Dalek (@truetimelord) reported

    @NBN_Australia did all that and now i'm progressing through the torture that is your online help 😩

  • MattMorrisMedia Matt Morris (@MattMorrisMedia) reported

    We aren't even with @Telstra and have received a bill for an NBN service we aren't connected to or using. It's a leftover work around for a previosuly denied port. A dispute resolution person connected a service to 'activate' our number and allow it to be ported.

  • mightystickbug Ang (@mightystickbug) reported

    @JPhoenix7 I'm watching from NHL app -> Chromecast -> TV on NBN connection. Every game has been glitchy as hell. For a now-but-not-forever solution, can you watch at a lower def? I don't remember how to tweak that though

  • towardmay towardmay (@towardmay) reported

    @SameerCharles @Optus You are not alone. NBN from @Optus is useless. Never works.

  • DuncanWatson8 Duncan Watson (@DuncanWatson8) reported

    @SatPaper @phbarratt @SquigglyRick What next? Did Australia put its money on the wrong NBN? Or put its money on the wrong way to treat refugees & their children? Or put its money on the wrong approach to climate change? Or--perish the thought--put its money on having the wrong man as its current PM? Surely not!

  • damienpbuckley Damien Buckley 🇦🇺🇬🇧 (@damienpbuckley) reported

    @timvcm @deniseshrivell This sounds an awful lot like and likely to go about as well as the NBN

  • Fremean A guy down under (@Fremean) reported

    Hey @Telstra, I have a non-technicaly minded neighbour who is having problems with her FTTP NBN. It seems to constantly be on backup/3G mode. It's a brand new estate so this stinks of having a poor install, what can we do about getting this looked at. Spent hours on the phone.

  • AllenPhilj Phil Allen (@AllenPhilj) reported

    So, day 4 of no internet. It seems your software is the problem here @NBN_Australia Any inclination to fix it? Any timeline?

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