NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 310 |
| Sydney, NSW | 242 |
| Melbourne, VIC | 183 |
| Adelaide, SA | 74 |
| Perth, WA | 54 |
| Gold Coast, QLD | 6 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Sunshine Coast, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Obré Pemberton
(@O4Obre) reported
@Optus Oh great, so that makes keeping your customers without nbn service for 24 hours absolutely fine. No, I don’t have an Optus mobile and given this keeps happening probably won’t have my internet and fetch tv much longer either.
-
Arskin Fertrubble, #sewerrat (Rattus Uhlmannus)
(@ArskinF) reported
@DjRaison The one in our area works for about 20 minutes. I noticed at the last extended blackout the NBN Fibre To The Note box continued working. The UPS on my network ran out of juice first, after about 30 minutes.
-
mattysprague
(@mattysprague) reported
@innocent_abroad @mal2153 @MikeCarlton01 Bull. It had a short positive effect when Optus had to offer competitive pricing to attract new customers. But the positive effects were short lived. 3 decades later, privatisation of our telecom has led to poor rural connectivity and the cluster F that is NBN.
-
Phil
(@Phil98529731) reported
@peters_malcolm At our daughter’s in NZ. Download speed 322Mbps and ping of 11ms. Makes Oz NBN look like the **** service that it is. NBN was/is a major LNP fck up !!
-
Apparition100
(@apparition100) reported
@Optus Just wondering if there is an ETA on when the issues with NBN in my area will be resolved? Currently I have reduced service since morning
-
⛧ ジャック ⛧
(@TheProficy_OwO) reported
@NBN_Australia Completely unreliable connection stability, very inconsistent speeds, dropouts and slowdowns at least 2-3 times a day. It gets nearly impossible to do anything half the time. We can't even get speeds above 35Mbps, even on a 50+Mbps plan! We had to downgrade to 20-30Mbps!
-
Vass
(@Vass2016) reported
@andiijk @Optus Know the feeling. We have been down since 6.00pm.Another weekend without internet. Optus blame NBN...NBN blame Turnbull, I keep footing the bills, and have no access to my subscriber services which I also pay for...Optus are as useful as an ashtray on a motorcycle.
-
J Peterson aint no Ken Wilber
(@mateoyoyo) reported
@MrKRudd You also support Malcolm turnbull who stole the NBN and gave us the ScamBN for same cost
-
Phil
(@Phil98529731) reported
@RollerDerbyMum @AlanBixter @Hels_Be11s Queen, that isn’t a landline, it’s a VOIP line. A landline is a phone connected to the local telephone exchange via copper cable and works when there is a blackout. The crappy NBN is replacing these lines.
-
greg fechner
(@gfeq) reported
@NBN_Australia no service for 6 weeks technician replaced satellite box on Wednesday and left with service not working. No follow from anyone!
-
Zate
(@zate) reported
@NBN_Australia wtf is this crap., you only have "one guy" in Perth to service all of country WA and he is "refusing go out on calls" to come and sort out my parents connection that has been down for a month? Good thing I fixed the ******* thing myself then eh? Useless.
-
CaenysKerr
(@Caenys9) reported
10, I kid you not, 10 spam phone calls during business hours today purporting to be NBN to fix my internet connection(NO) Amazon (NO) Telstra (NO) etc … How do businesses cope with this scourge of impost on their time and resources? #scammersandspammers
-
LNP Sold Our Gas
(@XuanJi53490765) reported
@embritts1 Now now. The left got us, Medicare Superannuation Annual leave Long service leave NDIS NBN Increased the tax free threshold from $6k to $18,2k Already cons can’t beat that list. Envy is a deadly sin
-
nin dulum
(@nindulum) reported
@Telstra is there any way I can get home 5g when the website says I'm out of area? I get far better speeds on my phone's Telatra 5g than the home wired internet. Terrible "NBN" here.
-
Carl LeSwede 💉
(@carlofsweden) reported
@Optus Update; restarting the NBN box appears to have fixed our outage