NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 294
Sydney, NSW 235
Melbourne, VIC 230
Adelaide, SA 88
Perth, WA 50
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Canberra, ACT 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @umisef Hi Umisef, we are sorry to hear you're having issues with your service. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2

  • t3mporarybl1p Sanjiv Sathiah (@t3mporarybl1p) reported

    @Telstra After my initial contact I churned my NBN even though I was only toying with the idea, and now I just want to take all my products elsewhere - if this is the new standard of Telstra customer support.

  • larsklint Lars Klint 🏡 (@larsklint) reported

    TIL that @NBN_Australia knows how to put people to work. Have had two people ring me about an appointment, except they only ask when I am available, then pass that on to someone else to ring me and confirm. WTF?

  • Steffylicious Stefan Cooper (@Steffylicious) reported

    @alecatmew @AmyElegantress I have FTTC and issues with it cutting out whenever it rains, the pits have pretty much zero waterproofing so the slightest bit of moisture seems to short out connections. Power cycling my NBN box seems to fix it, but the new connection often drops pretty quickly afterwards.

  • bobgreenmonster Bob Kennedy (@bobgreenmonster) reported

    @NBN_Australia Internet down in Golden Grove (5125) down all day. No update on NDN status page other than "Their is a problem" Any chance I might be able to work tomorrow?

  • mikebethune Michael Bethune (@mikebethune) reported

    @paulbudde @independentaus Paul, NBN's fatal flaw was not FTTH vs FTTN, but 1) Government doing the network build out rather than legislating tech neutral minimum broadband requirements like NZ 2) Claim it would be free to tax payers as it would earn its own keep, so was under funded hence FTTN & CVCs

  • ErmagherdTwiter Ermagherd Twiter (@ErmagherdTwiter) reported

    I made some mistakes. I need to admit I was wrong when I said: "Tony Abbott is the worst Prime Minister in Australia's history" "The NBN rollout is the the biggest case of government mismanagement ever" #auspol

  • bobgreenmonster Bob Kennedy (@bobgreenmonster) reported

    @NBN_Australia And when exactly will those updates be coming. Nearly 24 hours later and the same message is displayed. Keep to your promises, shocking customer service.

  • ozjohns John Swainston (@ozjohns) reported

    Update with my @Telstra saga. Spent >4 hours today with 4 different support people. Nothing resolved. 'That's best we can do; you are online, it's either NBN or your equipment -all Telstra! But I do have a case no. Their social watchers all trying to get me offline. No chance.

  • the_outraged Beowulf (Him, He, That bloke, You mean *******) (@the_outraged) reported

    @Optus Seems to have quietened down last 15 minutes (fingers crossed) Bloody scammers. Been getting 5 calls a day from 'Amazon' or Ebay or NBN... fun and games...

  • bobgreenmonster Bob Kennedy (@bobgreenmonster) reported

    @NBN_Australia So I just found out from my provider that @NBN_Australia are waiting one a third party to fix their issue. Could you not put this in your update??????????????

  • oconnelljeremy Jeremy O'Connell (@oconnelljeremy) reported

    After 18 months of stupidly slow NBN internet I’ve switched to a 4G wireless modem. Speed tests indicate it’s at least TWICE as fast. Now I’ve got a nice pointless cable coming out of my front wall as a permanent monument to the pointless and slow NBN.

  • Missus_Bradley Missus_Bradley (@Missus_Bradley) reported

    @robbiemark @cokeefe9 @9NewsAUS Yeah kids with **** nbn can’t do that.

  • Loeysmob Kylie - Give me a home among the mallee gum trees. (@Loeysmob) reported

    @NBN_Australia ffs it’s been 4days with the nbn being moodier than a toddler. It’s so f-ing unstable & no one knows if or when it will be fixed or working properly. So sick of the ‘it’s not our problem’ by nbn.

  • bilbo_fraggins Bilbo Fraggins (@bilbo_fraggins) reported

    @elzxbth Another consequence of bad NBN. Vaccine download take ages.

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