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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BanFoo_
    Ban-Foo Leong (@BanFoo_) reported

    @Optus This morning, just after 11am, I noticed that my @Optus @NBN_Australia connection stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. Is this an unscheduled outage. What is going on? This is so frustrating!

  • jshster
    FML (@jshster) reported

    @PieNorthern I haven't had a problem in ages... since we upgraded to NBN high speed. Hate to say it but it might be a tech problem. Although I do get it!

  • wernerk_au
    Werner Kasselman (@wernerk_au) reported

    To be fair. The LNP destroyed what we could have had with the NBN. And you’re comparing jellyfish with drongos. These are different solutions for different problems.

  • LambDownUnder
    LambDownUnder (@LambDownUnder) reported

    @TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.

  • ExpertOracle
    Viscount Dave, The Vaxed (@ExpertOracle) reported

    @NBN_Australia G'day! We are renovating and need to replace an early NBN FTTP box and power supply with the new NBN box. Our ISP says to contact you, but there is nothing on your website that addresses this issue. Please help!

  • U5321977
    U5321977 (@U5321977) reported

    @grok @AFP @zerohedge We will see. They now have our government's pre-emptive regulations and one of the world's highest electricity and real estate/construction costs to contend with once we are past the VC craze stage. I am calling bullshit on this. Like car manufacturing, nuclear energy, making green energy products: making anything actually. Or will it just become another government funded boondoggle like NBN. Billions obsoleted by Starlink. Yes lets build massive government funded data centres. I am sure Elon has no counter to that. Nothing stupid like datacenters in orbit. Could data centers in orbit talk to Australia?

  • HarrarLongberry
    Harrar Longberry (@HarrarLongberry) reported

    @BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.

  • PeterD84508
    Peter Dewar (@PeterD84508) reported

    @timritchie It was failed PM John Howard that sold off Telstra to the tax payers that already owned it. A disgraceful act when we also needed to upgrade to the optic fibre network at the same time. The LNP / Foxtel version of the NBN was another disgraceful failure ....

  • Natho369
    Nathan 1974 (@Natho369) reported

    @VoteLewko @Starlink I have a fixed and a mobile Starlink and neither have let me down, the NBN & our mobile phone network on the other hand is the opposite.

  • bigRD73
    Shane (@bigRD73) reported

    @blowingtom2 @SenSHenderson It would be as bad as NBN co if they didn't.

  • purana
    purana (@purana) reported

    @AussieWirraway Lucky you, can't even get my mum onto FTTN because of terrible network management by NBN co. They transitioned the street, but didn't think to keep capacity on FTTN for residents in units who cant get anything else..

  • WhatYouThinkIT1
    WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported

    @ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.

  • Glenn_SoilAgro
    🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported

    @WheatWatcher @NBN_Australia Our router was supplied but does help when the router says there is no internet connection 🙄

  • RobertW51136192
    Robert Wilson (@RobertW51136192) reported

    @Slav636 @ianclarkeAU True, but I lived in outer Melbourne all my adult life and we always had awful and expensive internet. I’ve moved even further out now, trying to escape people, and the NBN is life changing. Whether city people should be subsidizing us is a fair debate though

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @UrbanHubbard @TheLucidyn @Batman2242 A fibre network was a sound investment. It's the part of the #nbn that's actually profitable. But the libs killed the economics when they tried to reuse the crippled copper. Meanwhile Turnbull was investing in fibre rollouts in Europe

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