NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 269 |
| Melbourne, VIC | 248 |
| Adelaide, SA | 154 |
| Brisbane, QLD | 152 |
| Perth, WA | 56 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Ms Sandy Crack
(@MsSandyCrack) reported
@NBN_Australia - For a communication company can you do something about the quality of communication from your staff. Getting a call on a really bad landline by a person with a heavy foreign accent wanting info from me similar to that of spam calls not a good start. 1/x
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gr3gor14n
(@gr3gor14n) reported
@kez4twez @TheEliteDAO Aus internet speed sucks. ******* NBN man
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🍺 William Ryan
(@WilliamRyanPubs) reported
@Telstra Just received my latest NBN bill - has gone up 5.6% from last month. No notification. Rang. Let’s just say that there are two superfluous words in the title of your ‘customer service operator’. I’ll be searching for a new provider, today.
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Kieron
(@TopPilotGaming) reported
@CyberpunkGame Love the gane, never hated it, even with the bugs. Got 3 hours until the PS5 version is installed (bloody NBN so slow). Keep up the great work CDPR.
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Laurie Patton is The Lucky General
(@LJPatton) reported
@ZDNet Confirms the #NBN is a dud. @NBN_Australia should be made to guarantee end-to-end service - just as car makers bear ultimate obligation to meet warranty provisions. Unsold #5G spectrum should be given to NBN Co and used to replace bad fixed wireless and satellite connections.
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Daemon_Master
(@DaemonMaster1) reported
@BensLodge @auspost Dig a hole. Put AustPost and NBN Co in it. Pour gasoline. Light match. Ignite. They can afford to provide absolute trash tier service because they have a monopoly / no competition. Thanks Australian Government! (You can get in the burning pit too).
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mªdcªtjo (stay) 2.0 (metres away from me)
(@madcatjo2point0) reported
@yohornsby @PaintedGalah Didn't you have a blackout in your area yesterday? There could have been some weirdness in the power supply before it went out completely (spike, brownout, etc). Some NBN boxes are super susceptible to power fluctuations. (A storm killed my neighbour's last year)
-
uɐpuǝɹq
(@BrenDan_27S) reported
@weezmgk @TurnbullMalcolm Last week I was getting notifications about emergency work and that we’d experience “network degradation”. It seems that when the NBN is down people switch to 4G/5G and put pressure on that network too.
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nbn™ Australia
(@NBN_Australia) reported
@mayormccheezel Hi Mick, in the general contact centre we do not receive the details to these investigations. After the incident is raised, our provider will reach out to the internal nbn support team for further investigation. The support team will liaise updates back to your provider 1/2
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💧Shane Bryan
(@ShaneBryan_IT) reported
Grab a free @Foxtel IQ5 they said, it’s great they said. Yeah, until your @Telstra @NBN_Australia connection goes down and you can’t even get FTA channels… I knew I’d regret upgrading. 🙄
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MatChillz
(@Matchillz) reported
@StazziAU @NBN_Australia That sucks cuzzy wow!Was gonna say come on
-
Stefanie says
(@flusterbird) reported
from
Sunshine Coast, State of Queensland
@NBN_Australia The technician advises that there is cable damage near a traffic island. A Dial Before You Dig (DBYD) permit is needed for civil works.
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ClicheKorey 🔥
(@ClicheKorey) reported
Stream crashed and then @NBN_Australia stops working. Imagine having a service so fragile unplugging it destroys the entire system. Imagine if @MrKRudd's plan went through. Guess we can only dream.
-
🌷Sar-Son
(@sarr_flare07) reported
@BelongAU I can’t get hold of belong at all?! My service doesn’t work (nbn), there was no support & now I can’t even make contact for a refund/cancellation. You replied to a tweet & said to DM you - I have. Thanks
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Peter N Lewis
(@peternlewis) reported
Not thrilled with @Optus and NBN currently. My internet has been down for 7+ hours. Again.