NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 277
Sydney, NSW 265
Adelaide, SA 175
Brisbane, QLD 173
Perth, WA 55
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ToWhich Trevor Roberts (@ToWhich) reported

    @9NewsAUS Nobody has ever lashed out at Turnbull for f**king up the NBN in the worst way and for the worst reasons. The ultimate cost to Australia will be immeasurable.

  • DarrylBain1967 Darryl Bain (@DarrylBain1967) reported

    A list? There's nearly 19 by the Abbott government alone!! Some stand outs over the years? No closures to Medicare locals No Tax Increases Multiple broken promises with the NBN Send customs boats to patrol Southern ocean Provide mothers 26 weeks paid parental leave

  • william22brown Will (@william22brown) reported

    Hopefully this NBN outage is just assisting in preloading all my unplanned downtime for the year, Since I have barely had 1 day of uptime so far in 2021. So rest of the year no service drops? right...

  • Ih8Lawww IH8LAWWW (@Ih8Lawww) reported

    @NBN_Australia Nbn co was already out at my address yesterday running some diagnostics and trouble shooting my connection they want me to get another modem and try that first before they go ahead with other options. thanks tho. 🤞

  • HotPeriPeri1 HotSauce! (@HotPeriPeri1) reported

    @Foxtel @NBN_Australia you fail. You suck... please can we have better?

  • Pslavi Slave' Popovski ® (@Pslavi) reported

    I get 110mbps down and 20mbps up on Aussie NBN at 5ms latency.. 90 bucks a month with 4g backup if NBN goes down. TBH I can't see any benefit to Starlink in Sydney. On the rural property I get 30mbps down 2mpbs up with 600ms latency.. For that situation Starlink is ok dep on cost

  • ChrisMac1270 💧Chris Mac (@ChrisMac1270) reported

    @IanParryO @Peter_Fitz @MSNBC We got a Fetch “Mighty Box” (full service) when we took the 50/20 NBN package with Optus. You can get Fetch separate to Optus. Channel packages 16% of cost of Foxtel. Optus Sport free when you have Optus NBN. All up 35 channels for $18/mth.

  • stevojc310 Stevojc (@stevojc310) reported

    @noplaceforsheep I tried to get service from a business in Albury yesterday and today. Phones out, computers out therefore records out. NBN. Turnbull immediately came to mind. How could he? Hard to forget.

  • lel0601 Lel (@lel0601) reported

    @vanOnselenP Hence we have the 4th worst NBN in the World & one of the most expensive.

  • jackaroo2000 Jack Goodman (@jackaroo2000) reported

    I cancelled my @Telstra @NBN_Australia home internet 2 months ago for reasons I won’t go into. Today I discover that @telstra has unilaterally started charging me again. And there is zero chance of getting customer service. #telstrascam

  • natasha_yann Natasha yann (@natasha_yann) reported

    @awhitedingo @LNPvoterfail @MFWitches At least we know the nbn can be upgraded. It is not known whether the AZ and Pf/M vaccines are compatible as they are very different mechanisms and no testing has ben carried out. Scenario: take AZ, doesnt work, cant take Pf/M due to other complications. Ouch!

  • pontifax55 stephen casey (@pontifax55) reported

    @NickRossTech @TurnbullMalcolm Well, you were almost right with that as well. A colossal degree could be viewed as an underestimate. I was an uninformed novice & could see the sense of your analysis. I think where we now find ourselves with the NBN is a shocking disgrace. A failed project & damn shame.

  • benjdunn benjdunn (@benjdunn) reported

    @Telstra My NBN has been out for 24 hours now and no outage showing for Telstra in Coogee. Any ideas ?

  • gbeddy Glenn Bedford (@gbeddy) reported

    @telstra had enough of your absolutely disgraceful excuse for a service. Attempted to move to your NBN plan on the 15th of December. Still no service. Spent at least 20 hours on phone calls and still no service in sight. 1/2

  • Danieldfc00 Daniel Carroll (@Danieldfc00) reported

    @JoeABCNews @abcnews Keep the beard, but pls get an NBN service that works at the ABC

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