NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 319
Melbourne, VIC 267
Sydney, NSW 235
Adelaide, SA 94
Perth, WA 48
Gold Coast, QLD 4
Rosalie Plains, QLD 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Ballarat, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • stephengentle Stephen Gentle (@stephengentle) reported

    @albericie @Optus Yeah, I really wouldn't go with Optus or Telstra if it's NBN. I'm with Aussie Broadband and they're great (Australian support too), and I've heard good things about Superloop and Launtel too.

  • sir_richard Richard (@sir_richard) reported

    @MeckeringBoy Your NBN claim is rubbish. The cost of that would be incredible. The issue was Rudd's false promises. As proved by time, it was absolutely impossible to form a new company and roll out fibre like that. The cost would be $100b+. Morrison stopped the endless money drain.

  • Musing_Dayzed Joost call me Andy (@Musing_Dayzed) reported

    @albericie @Optus Switch to Aussie Broadband Emma. Honestly. You won't regret it. No lock in. An actual Australian call centre and they do go above and beyond to try and help. I left Optus be NBN transitioned and was the best thing I ever did.

  • ImOneWithTheKop B-Rad* The independent one (@ImOneWithTheKop) reported

    @zanerednwhite @TurnbullMalcolm @Briggs Oops I forgot his insipid NBN and bending over for tax cuts for the wealthy, totally abhorrent on all issues listed!

  • nicolacoxint Nicola Cox (@nicolacoxint) reported

    @melkettle Our tenant took our nbn box not realising that it’s coded for the house and hadn’t brought it with him. Was returned we got a Tech person to reinstall as booked nbn person never showed.

  • stuckkers stuckers (@stuckkers) reported

    stephen comes to fix the nbn tomorrow if he succeeds Ill lower the bar

  • dilldalldill #danforpm (@dilldalldill) reported

    @albericie @Optus Telstra: intermittent NBN since October (drops out multiple times every day), spent 3 + 6 + 2 hours on the phone with tech dude swapping cables ad nauseam. No resolution, using a hotspot, keep paying my monthly charge to Telstra. They think it’s fixed though!! 😡 @Telstra

  • traceyytran tracey 🌻 (@traceyytran) reported

    @NBN_Australia if the website lists my address as "not currently scheduled to be disconnected as part of the nbn™ broadband access network rollout" does this mean that I am not forced to transition to NBN anytime soon?

  • weezmgk Comrade Weez (@weezmgk) reported

    @NickPfitzner @NBN_Australia I have cause to believe that there's a bad batch of NCDs. In the 28/12 thunderstorm, all of them on our street were killed. This isn't a bit you can buy off the shelf. It's addressable so NBNco can control them remotely. A 2nd hand one probably wouldn't do me much good.

  • wiseguy_ocb hank ronson (@wiseguy_ocb) reported

    @randbotshallof1 yep why do you think the libs in australia didnt wanna support the nbn they didnt wanna build quote a gaming network un quote" very goy and gay at the same time

  • LiquidWIFI Liquid🍪 (@LiquidWIFI) reported

    It appears our NBN connection has **** the bed. I’ll look for a solution tomorrow with internet and being able to stream. Tonight’s will have to be cancelled

  • steventalevski Steven Talevski (@steventalevski) reported

    @NBN_Australia Hey NBN, I’m trying to get in contact via the phone - but you keep on disconnecting. Can I get some help please?

  • NewcastleGardia ☂ Newcastle Guardian🇦🇺 (@NewcastleGardia) reported

    @BenHopkinsAus WHY did @nbnnews in Newcastle tonight run a long long story about all this and NOT a mention that police said it didn't happen etc. NOT the NBN news we used to have years ago, a news service you could trust back then, NOT now. 😡

  • Erasec Cesare Mammarella (@Erasec) reported

    @KaushalyaFem Amazon, NBN, Apple... the list is long.. all spam. Sometime i have some fun. Other times I just speak in Italian and they hang up...

  • LachlanCharles5 Lachlan Charles (@LachlanCharles5) reported

    @albericie @Optus Australia in the late 90s and turn of the century invested heavily to outsource its call centres overseas. At the same time they moved manufacturing to China and other Asian locations. Try and support local Aussie NBN companies. There are a few good Aussie ones around

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