NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 47 |
| Melbourne, VIC | 93 |
| Townsville, QLD | 1 |
| Sydney, NSW | 140 |
| Brisbane, QLD | 93 |
| Wollongong, NSW | 1 |
| Arumpo, NSW | 7 |
| Adelaide, SA | 43 |
| Dubbo, NSW | 3 |
| Croydon, NSW | 1 |
| Long Forest, VIC | 1 |
| Holmesville, NSW | 1 |
| Warragul, VIC | 1 |
| Cairns, QLD | 1 |
| Hobart, TAS | 1 |
| Parramatta, NSW | 1 |
| Ashfield, NSW | 1 |
| Logan City, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Maximation Max (@maximationmax) reported@Ben_Davison1 Government provides education? Why then are kids paying $40k for an arts degree?. If NBN was a government service rather than a business its expense would be in the budget
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anthony, underclass prole cat, edwards (@anthony45052793) reported@LooksDodgy @robb_j_m was on nbn fixed wireless, got tired of the outages and billing issues with my ISP, shifted to starlink. faster, far less outages and almost identical price. as a bonus starlink bills once per month, former isp billed every 28 days. that's nearly $100 a year less.
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dexq (@qexdval) reportedTech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.
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Mustafa Jones (@mustafa__jones) reported@SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
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WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported@loftwah The NBN was deliberately ****** by Abbott for 2 reasons: a) he was ratfucking Turnbull, and b) Murdoch didn't want his HFC coax stranded. Nuclear never has and never will be financially appropriate for Australia.
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John the Baptist (@JohntheBapt1ser) reported@ruicharadrius This is the most retarded tweet I’ve ever seen. A) falsely thinks WiFi is “the internet” B) doesn’t realise Aussie mobile coverage is some of the best in the world C) NBN is good now. My guess is your WiFi router is crap or too small for your house
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purana (@purana) reportedBeen trying for weeks now to get a NBN service (FTTN) connected for my mother. But TPG who she was with, and who she had service moved with just gave her the run around. They said it was provisioned, yet no DSL sync light and trying to get that resolved went in circles.
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Reid Fowler thepastoraleye (@Rwmfowler) reported@grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.
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Hardware Unboxed (@HardwareUnboxed) reportedAll this talk about personal computing dying and what not, I (Steve) decided to try GeForceNOW (Australia) Ultimate using Wireless NBN, Starlink and 5G. My review is this: It's really bad, f@&ing sucks. Thank you for your time.
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m But real world demand was lower as no zoom or Netflix. But anyway - it’s moot. The government could buy every Australian household a starlink dish (2.5x faster than NBN) for <$6B - and we’re still not finished, having spent 10x that. The doomed NBN had the absurdist aim of connecting every sleepy country town with top shelf fibre whilst legally enforcing slow internet in our metropolitan centres (the only places where fibre is even economically viable). This is exactly what the libs predicted at the time and were ridiculed for it. How about just connect the high population centres (you know, the ones who actually need the internet for their livelihoods) and let rural people move to the city if they want 1gbps, and then later spent a few billion buying the rest starlink if we really wanted to continue pissing money up the wall (or just letting them buy it themselves, with their own money, if they really wanted it). You aren’t angry enough.
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ComputerGoBrr (@ComputerGoBrr) reported@Teadaxs @robb_j_m The vast majority of third world internet infra is way better than nbn, perhaps a poor comparison
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GeneralChat |🍍🍌| Charity Donothon 29th-7th (@General_Ch4t) reportedOK to explain the reason for missing my own Anniversary stream... basically there was a brief blackout here caused by a transformer blowing and it fried the NBN, so until a technician can come around on Tuesday I have no internet beyond my phone... I will try to make fir it somehow
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Scarab (@ScarabOfficial) reported@THATS_RIGHT_YA @robb_j_m That download ping is faulty. Should be more like 20. Could be your computer, NIC, browser, or modem/router (and its settings). If you are with TPG you can log into your account and do an NBN test, which will check the line, and they'll contact you if there's a problem.
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Aldis Ozols 🇦🇺 Official Source (@ozols_aldis) reported@Hector_Herrick @Antiwoke7777 @OMGTheMess We had problems with our fibre-to-the curb NBN. their tech discovered that our old copper line was still connected to the exchange, and that was interfering with the copper line from the fibre to the house. Disconnected the old exchange line, and all was well.