NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 277 |
| Melbourne, VIC | 235 |
| Adelaide, SA | 138 |
| Brisbane, QLD | 127 |
| Perth, WA | 65 |
| Gold Coast, QLD | 5 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Urry
(@BNEShrimper) reported
@IttssMattthew I had reason to go through them about 7/8 years ago and they were quick and got the issue resolved brilliantly. However since then I suspect that they’ve had their resources reduced by successive LNP Governments and their workload increased by NBN ***** ups.
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@jaysimmo
(@jaysimmo3) reported
@GrogsGamut @Telstra Spent last year dealing w/ NBN & Telstra 4 office. Finally emailed my local Lib MP, suddenly gold service. But straight back to pumpkin after. There's an internal Telstra plan to end all "talk" comms by 2022. One told me the name of the plan, have it in some chat log I saved.
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Tanyia Harrison
(@tanharrison) reported
@GrogsGamut @Telstra We dumped them this week after weeks of going round and round in there god awful message service trying to get our NBN fixed.
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668 the neighbour of the beast; stephen mcgrath
(@Stephen78250313) reported
@GrogsGamut @Telstra I feel your pain 4 weeks trying to get nbn on then another 4 not paying for services I didn’t use... I am a mild mannered person but found myself texting messages such as .. why do you even have a customer service section.. are you actively trying to wreck this and I hate you..
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Brendan Pike
(@Bren_Pike) reported
@elonmusk @Adamklotz_ $139.00 p/m in AUS. Will be a 50% cost increase on our current NBN of Av. 50Mbps. Is this price likely to lower as Starlink grows? I want this service as I would like to see SpaceX put my $$$ to good use.
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Completely over it.
(@kaffando) reported
Is Twitter really slow or is it my crap @NBN_Australia connection?
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Glenn Hampson
(@GlennHampson) reported
Got to love it when the technician remotely fixes the NBN issues without needing to come over -finally
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Steve
(@Steveatqut) reported
@PeterDutton_MP Any chance they could get on with finishing the NBN so it actually works properly? No? Too much to ask for? Oh well I guess we all just have to suffer the world’s worst network for another 10 years. Can someone point out to bozo Josh that it’s now year 2021. Wake up Josh!
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia The fault has been lodged, I’ve been on the phone constantly to my provider who have even try to organise an appointment to have one of your technicians come out as this fault has been on going for about 2 weeks but more so the worst in the last week, but you guys decided to
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia Issue either.
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Christian Meier
(@hoser_meier) reported
@Telstra (phone rep) doesn't mention any call out fees at time of booking, and then the text confirmation says I approved it? Nice try, cancelled. Not an internal household IT issue, it's an @NBN_Australia fault. Pay for independent technical advice people, don't get screwed over
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Kubilay Kocak
(@koobs) reported
@NBN_Australia Links to latest (last quarter) or FY Quality of Service (QoS) @NBN_Australia results?
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FSR Solutions
(@fsrs_au) reported
@MudgeeHost @NBN_Australia @SpaceXStarlink Anyone from the town fringes onwards will be interested... My question is will it support voice (SIP/VoWiFi)?
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Ricky🏄🏼♂️
(@galumay) reported
@dj_blight @GrogsGamut @Telstra I have had clients with a service fault on their NBN and unable to get a service assurance ticket raised after 2 months! For something it takes me 5 minutes to fix. I tell anyone with an NBN fault to just sign up with another provider - quicker to get it fixed by them!!
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia To cancel that and are supposedly “monitoring” it in which my provider has sent through all the lodgings of the constant drop outs and the almost non existing speed reduction we have suddenly gotten to the point I feel like I’m back on dial up.. I’m not the only one having this