NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 286 |
| Sydney, NSW | 214 |
| Brisbane, QLD | 196 |
| Adelaide, SA | 123 |
| Perth, WA | 53 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Optus
(@Optus) reported
@ShadyLebo Sorry to hear about your experience with your NBN service. I can see that there is a reduced service flag for NBN in the Holland Park area. So we can investigate further for you, could you send us a DM where we will verify some additional details? - Dillon
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@TeddyBearTuch @FOXTEL_Help @BalleydDown Good! Foxtel are terrible, both support and service. The box itself the idea was paying for tv - no ads; now you get tonnes of advertisements. Their NBN is a joke, no historical stats, no tech info IPoE/PPPoE?! And they tell you to reset your modem - it’s a widespread issue..
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amanda meade
(@meadea) reported
@Telstra My internet dropped out on Friday. On Saturday I contacted Telstra Silver Support through the app. Hours of texts later they said it was disconnected by mistake. 🤔 Now waiting for a “new order” of the NBN. I need to speak to someone who knows what is going on. Please.
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Kaiju, Making Monsters🏳️⚧️🦖
(@EnbyKaiju) reported
@Hexanguine Looks like it's not an issue with the ISP, it's the NBN side of it Upload rate wildly fluctuating, but their support are only looking at the maximum rate, not the inconsistency Getting on my nerves
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Megan 🐈
(@miss_inputs) reported
There is some sick **** out there going "heh heh heh heh" making sure I have an appointment with an "NBN technician" from 8am-12pm and knowing I am feeling quite anxious and just waiting around for 4 hours because they could just randomly show up any moment
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Boz
(@bozwhite) reported
@GuardianAus Skipped NBN due to multiple cancellations, then they reassign a Saturday said unavailable. Rang the relevant parties up, got told computer were down. Not complaining now as got 5g home broadband and suits my needs perfectly
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Dieter Jansen
(@DieterJansen7) reported
@ama_vice Like many older vulnerable patients I am well set up at home for video consults but not one GP or Specialist has been willing/able to set one up even when asked directly. I'm in suburban Adelaide so no NBN problems beyond the normal. We need to stop stereotyping the elderly.
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Jean-François Mezei
(@jfmezei) reported
@mgeist Note that Canada was a world leader in opening the TPIA wholesale for cable. Australia’s attempt to do wholesale on cable with NBN failed (despite having hired an ex Shaw guy who knew how it SHOULD work, but Australia didn’t use that technological solution. )
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James
(@musingsofjames) reported
@Optus Just ported my number to you however I’m stuck in a login loop on MyOptus as I was a previous NBN customer and it’s confused. Can’t message using the app because of it. Can you please help?
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y0710890306g
(@g890306y) reported
Oh @NBN_Australia no outage in my area don’t need me to tell me to check or send me the link! How about do your job and fix the problem first
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brinly
(@brinlystorm) reported
I’ll release more user friendly patches for this probably next week (I’ve had no internet due to NBN being down due to sydney floods). The code now is super gross :)
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y0710890306g
(@g890306y) reported
@NBN_Australia You just cancelled my appointment for 11/7 that I have been waiting for a whole week. No reason and no notification why? Service provider said you cancelled automatically and can’t tell me why? Why you keep canceling my appt!!!
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y0710890306g
(@g890306y) reported
@Telstra @NBN_Australia I called you and got told it’s been cancelled but no notification sent to me. I cannot wait any longer and the appointment has to happen tomorrow morning you have no right to cancel it last min!! Not saying you pushed my appt back serval times already!! Unacceptable
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Darryl Mason
(@DarrylMason) reported
@nickbonyhady Not pirating, but pulled the classic DVD collection out of storage after discovering dozens of old favourites are only 'Rent or Buy' including 60 year old movies. Plus, NBN is garbage and shuts off everytime it begins to rain. Every single time.
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Noam Shifrin
(@nbshifrin) reported
@Asher_Wolf Read through it. Gosh the ABC's standards have really fallen. How are the locals going about negotiating with NBNco.? How much would it cost the town to extend the NBN to it? Surely that information would be helpful to other towns suffering the same problem?
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