NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 89
Brisbane, QLD 83
Sydney, NSW 68
Adelaide, SA 47
Perth, WA 22
Hobart, TAS 5
Denmark, WA 2
Busselton, WA 2
Albany, WA 1
Wondai, QLD 1
West Busselton, WA 1
Newcastle, NSW 1
Geelong, VIC 1
Central Coast, NSW 1
Canberra, ACT 1
Mandurah, WA 1
Young, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TrishKurralinga Patricia Rutherford (@TrishKurralinga) reported from Westfield, State of Western Australia

    @cgay_51 @MeckeringBoy Once again the Govt of that day (#Abbott #Turnbull) was uninformed on #NBN #FTTN & therefore so were the voters! #HonestyinGovernment would be a rare treat after more than 9 years of #LNP lies (6+ years as Govt). @jaquix173 @raywilton4 @mikeaubrey2 @Jim_Pembroke @WilmaSlurrie

  • ayelbee1 Andrea Berner (@ayelbee1) reported from Melbourne, State of Victoria

    The sad thing is with some govts we can't afford to have them in power for 4 or 5yrs. The current one is prime example. We have to endure more of what they gave us, bad self-centred, wasteful govt. Look at what we got. NBN ppl hate, money wasted on Murray River & more

  • sparxnfrost Lord of Origami and Bearded Giantess (@sparxnfrost) reported from Melbourne, State of Victoria

    They mentioned '*****' in training today, a type of tech issue for a particular nbn class. I lay no claim to being mature, but the entire room couldn't keep a straight face when discussing '*****'...

  • bigtruth2 hometown hero (@bigtruth2) reported from Central Coast, State of New South Wales

    @Telstra Got this message today “Hi, you recently contacted us about the Internet issue on your NBN Service. We believe this is now fixed” Guess what....STILL NOT WORKING!!! #australiasworst company

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @jacket1962 Totally agree with you just another take back by LNP Government. It was Abbott, MT & Murdoch who stuffed up our NBN, now they want extra tax to fix their mess...NFW

  • TyrieLinda Linda Tyrie (@TyrieLinda) reported from Westfield, State of Western Australia

    @Huw_Merlin @dottigee Ive been getting calls from a woman with a voice like a cadaver who says she's Nicole from the NBN network and I'm about to be cut off.

  • Shami2512 Shamila Gopalan (@Shami2512) reported from Melbourne, State of Victoria

    @Optus we signed up for nbn 4 weeks ago & hv not received a modem!! Hv called abt 6x, visited ur store & yet nothing! This is seriously ridiculous! Ur level of service is the worst we have ever experienced!!!

  • FX_Digital Steve Cartwright (@FX_Digital) reported from Westfield, State of Western Australia

    NBN down again and as usual no real support ... @iiNet

  • teeser 💧Linda Teese (@teeser) reported from Byron Bay, State of New South Wales

    @platykitten We're already paying for a substandard service. Let NBN pay the fkn tax

  • retrogamergirl_ Vic (@retrogamergirl_) reported from Gold Coast, State of Queensland

    @Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

  • LadyPoop2 Lady Pooh (@LadyPoop2) reported from Adelaide, State of South Australia

    @joxer @lynlinking ARSEHOLES!! Fix the NBN!! It is Sub Standard - like the Government!!😠

  • ahleach Anthony Leach (@ahleach) reported from Melbourne, State of Victoria

    A lot of people are reporting that their landline phone doesn't work once they've connected to the NBN.

  • LoriMetz3 Lori Metz (@LoriMetz3) reported from Adelaide, State of South Australia

    @NBN_Australia BTW, @NBN_Australia my mobile phone is with another provider so I can't get extra free data from Telstra while the problem is resolved.

  • NatsterJane NJT (@NatsterJane) reported from Adelaide, State of South Australia

    @thebeerbeagle You could stay in Australia and have access to @Telstra's #5G network and the ever so reliable #NBN. Or just move @TwoTribesBrew HQ to Adelaide for @CityofAdelaide's 10 gigabit, most connected city in the world.

  • MickDaley1959 Mick Daley 🛵 (@MickDaley1959) reported from Gold Coast, State of Queensland

    @BreakfastNews @geoffrey_payne The ‘nations ministers’ don’t know their arses from their elbows. Australia is going down the gurgler fast. Buildings uninhabitable, NBN not fit for purpose & a fawning media who won’t report the facts.

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