NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 277 |
| Sydney, NSW | 215 |
| Brisbane, QLD | 194 |
| Adelaide, SA | 123 |
| Perth, WA | 52 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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RedFishAU
(@RedFishAU1) reported
@MiracleDragon_ Ok, not fttn or hfc, thank ****. "Pending"...oh god. You got the nbn branded white box at least?
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Shade
(@Shade_Aurion) reported
@Tweetn2You @matthewbixbix @PressStartAU Dude, I implied the LNP's mishandling of the NBN was a contributing factor in our overall poor national internet because that's true. You made an assumption, went on a mansplaining tirade where you just reiterated what I said. The fact you think the LNP did well with NBN though..
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Bill Ifland
(@abillyboy2) reported
@HartogBill @AmberX994874 I gave her away when she knocked back the big bucks NBN threw at her, not enough she said [they made her & she **** on them]
-
Morgan
(@MCB2329) reported
@hammerh27 @fictillius Even Abbott was smart enough to support the NDIS and merely proposed going cheap on the NBN.
-
Joss Peters
(@jpdashcat) reported
@MattDoran91 It’s not like the #Morrison Govt sat much & @PaulFletcherMP was a hopeless MP anyway. He used his so-called executive powers to override good advice. He was terrible with the NBN & shocking with the state of our infrastructure!
-
`~`
(@noname_noidea) reported
sort of friendly with neighbours and they just messaged to say if we're having internet issues there's an NBN tech coming out tomorrow, theirs is spotty. Anyhow, so I set up a guest network with an inadvertent 88 in the pw and sent it off.
-
Yaakov - יעקב
(@yaakov_h) reported
after this morning’s NBN hiccups my MacBook is now asking every iOS device it can find what the WiFi password is for the WiFi network that it’s already connected to. ಠ_ಠ
-
F Onthemoon
(@firstdogonmoon) reported
infuriatingly, our nbn is even slower than usual currently and one of our pot plants has developed an infestation of fungus gnats - so every time the internet drops out and i open my mouth to complain a fungus gnat tries to fly in my face and i have never been angrier
-
We put that thing back where it came from
(@jmfarrow) reported
Big shout out to 'Gary' who was sent out today by @NBN_Australia after I sent a report in via @SnapSendSolve yesterday and who was very helpful and promptly fixed an issue with the aerial cable to our premises.
-
RedFishAU
(@RedFishAU1) reported
@MiracleDragon_ Well, hopefully they just need to activate the service. One bit of advice given by nbn techs to me was to keep trying to load websites while everything is hooked up, that way it generates traffic.
-
Quinny, 🔜 hoping to host YOUR convention, call me
(@Q_dog) reported
from
Sydney, State of New South Wales
@ScottRhodie @exetel Yeah was very happy to go back to internode and return to a normal NBN service!
-
J C
(@deucejustin) reported
@VodafoneAU I keep getting 500 Internal Server Error nginx on all websites I go to when connected to my home nbn. No issue when connected to my mobile network data. Ideas?
-
We put that thing back where it came from
(@jmfarrow) reported
Big shout out to 'Gary' who was sent out today by @NBN_Australia after I sent a report in via @SnapSendSolve yesterday and who was very helpful and promptly fixed an issue with the aerial cable to our premises.
-
Aussie Broadband
(@Aussie_BB) reported
@fomojess @AussieBroadband @NBN_Australia In that case, private message us and I'll grab your customer number :) - Lizzie
-
Onno Benschop
(@owh) reported
@yaakov_h I terminated my NBN account and went elsewhere after they and their RSP were pointing the finger at each other in a blame game standoff with me not ever getting a solution after 18 months of trying.