NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 322
Sydney, NSW 239
Melbourne, VIC 231
Adelaide, SA 84
Perth, WA 50
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • QChristensen Quentin Christensen (@QChristensen) reported

    @drzax right on (using Chrome on my phone on 4g, since my NBN seems to be down this morning)

  • deborahbrian Deb #LeagueOfDifficultWomen 🌈🥄🦓 (@deborahbrian) reported

    @UncleChilliMan @Dominos_AU 😬😬 yikes, hope not! Still not sure what’s happened over there — could be nbn issues, maybe? We’ve been using the mobile network for days, would think they had backup, too.

  • MeteorIam Lonemeteor (@MeteorIam) reported

    @theage A other Lib/Nat screw up is the NBN internet service is a national disgrace.

  • dwightwalker Dwight Walker (@dwightwalker) reported

    poor quality copper round Caboolture causes @NBN_Australia to keep dropping out every so many months or once a month - deteriorating network

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @DocOnSkis Hi Ken, as nbn does not hold customer details, all communications regarding orders an appointments are shared with providers to update their customers. 1/2

  • ManuelGPz12 Manuel Garcia Perez (@ManuelGPz12) reported

    @VodafoneAU After explaining I didn't ask for that to happen and I shouldn't been told to pay more money for a mistake Vodafone staff made. They told me they were going to reconnect my NBN. 3 days after still not working. My monthly bill arrived yesterday. Full amount.

  • dwightwalker Dwight Walker (@dwightwalker) reported

    if I drop the quality to 380p I get less frames dropped on @NBN_Australia 25Mbps - either dreadful computer or poor internet quality or both

  • stecky53 john steck (@stecky53) reported

    @MrKRudd I think everyone has missed the point it not just this instance. They are out there promising to fix the NBN as a election promise! Especially in disaster areas as the node system fail badly. They sound like someone else had broken it. So cost cutting screwed it now more to fix.

  • suzymolloy Suzy Molloy (@suzymolloy) reported

    @pruwawn @cathywilcox1 They only phone you after you have reported to your provider that you are having issues. Your provider will send you a text message to confirm that the NBN are being contacted for you after a verbal discussion. And before the call. Plus REAL NBN know your name and address.../1

  • BarilaroS John_Barilaro's_Mum (@BarilaroS) reported

    @FinancialReview So the coalition spent an extra $150 billion to cripple the NBN, now they're pledging $480 million to "upgrade" in rural areas? The saddest thing is how truly ******* stupid they believe we are... But to be fair, I really can't wait until I can achieve dial-up speeds at 3am again

  • JamesWh13119596 James White (@JamesWh13119596) reported

    @TPG_Telecom can you please confirm if Sutherland NSW is having internet NBN issues?

  • PeterJamesRoth6 Peter James Rothe (@PeterJamesRoth6) reported

    @pauldutton1968 Saw on ABC a business who for very large Gb files it was quicker to drive them even in peak hour than over slow glitchy NBN. Via Kanga pouch also prob quicker. Here Skip take the file to town.

  • robertmbarnes Robert Barnes CAE 🇵🇬🇦🇺 (@robertmbarnes) reported

    A monkey pedalling a dial up modem would be faster than @Optus NBN right now. Wasted a whole day trying to stay online for work and now can’t even watch the idiot box. #itsajoke

  • DylanJMcKeonAUS Dylan McKeon - Technocrat of Earth (@DylanJMcKeonAUS) reported

    @Spyro105G Well on my switch they must've. Mention Kingdom Hearts and the only thing you get is the Melody game. Australia might be why. You don't have NBN, the worst internet of all time.

  • whathandle1 Karrott (@whathandle1) reported

    @MrKRudd @InghamBrett Stupidity for not completing the NBN properly and then exploitation of our money for their mates. Disgusting! Side note - saying to my 19yr old about AU wi-fi invention when $$ put into science. 19yr old: and yet we have one of WORST internet speeds in the world ! 🤨

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