NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 288
Sydney, NSW 236
Melbourne, VIC 230
Adelaide, SA 112
Perth, WA 48
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Connewarre, VIC 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • sullivansims Carla (@sullivansims) reported

    @TPG_Telecom Hi, no NBN outage and no outage listed on TPG website but I still can't get online. Is someone around who can investigate for me please?

  • TheBudz96 TheBudz96 (@TheBudz96) reported

    @NBN_Australia no outages in my area yet i am getting the and i mean THE BIGGEST DROPS OF MY LIFE. Before you say "ask your provider" they are extremely great with their customer support they let us know when an outage or drops happen.

  • astrocaitlins caitlin (@astrocaitlins) reported

    this is the second time in a number of weeks that a company has accidentally put my email down for someone else's order and now i apparently have an optus nbn order on the way lmaooo i hate it here

  • GT351_JONS Proud Bulldog Fan (@GT351_JONS) reported

    @Telstra No, i am running on 4G... NBN tech cam and put new modem and connectors, still same problem. Then another NBN tech came in the afternoon for neighbor and discovered the 4 houses connected to 1 pit have the same issue..Still not fixed though, waiting for Tap in pit to be replaced

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • Timb3818 Tim Beriau (@Timb3818) reported

    @NBN_Australia No severe weather or power outages in Bondi - difficult to understand why NBN is down again...

  • bertstaco Roberto C (@bertstaco) reported

    @NBN_Australia It would help if you focused on network reliability. I have had significant outages and slow internet over the past few weeks. Reported to Telstra, but they are useless. The whole reporting system for consumer faults is poorly handled.

  • Ng88Mr JGWN (@Ng88Mr) reported

    @cityofsydney can u please ask the @NBN_Australia contractors to please come back and fix their shoddy work on the footpath. It’s a trip hazard for residents. - Charles St Erskineville 2043

  • gavsmith76 Gavin Smith (@gavsmith76) reported

    @abcnews Scrambling for food. Scrambling. But Telstra says an "intermittent issue" but landlines and NBN internet had not been impacted. Further most eftpos uses fixed line, wifi and/or mobile data. Sounds if anything like local stores not prepared. Not really a Telstra or govt blame game

  • NomadTundras Catnip (@NomadTundras) reported

    @octoberaIIover Holy **** I sympathise, aussie internet sucks. NBN in our area is thankfully a lot better now but still eats dirt.

  • acmejc 🌺💧🐨 🄹🄾🄷🄽 🄲🄾🅄🄰🄽🄸 #2AZ #2CI (@acmejc) reported

    @formallypedro @davidbewart Right down there with our NBN rubbish

  • SebDuncan Seb Duncan (@SebDuncan) reported

    @doctormcdougall @turna23 @Optus Wait until they assure you that 'you will not be charged for the period of no service'. Then promptly charge you anyway. That's my favourite part about being an Optus NBN customer. The worst telco in Oz (except for all the others)

  • debmaygal Deb (@debmaygal) reported

    @Telstra Hi Telstra team. Is there an nbn outage in 3186? Can’t even check on your outages page.

  • RegionalHub Regional Tech Hub (@RegionalHub) reported

    @NBN_Australia is experiencing an unplanned outage on the Sky Muster network. They are aware of the issues and working on a resolution at the moment. #letRTHhelp

  • nick_spurway La Niña Spurway (@nick_spurway) reported

    Hi @BelongAU I sent you a dm last night that’s twice you’ve stuffed this nbn move and nobody’s contacted me or my sister could I please get some help?

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