NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 325
Sydney, NSW 243
Melbourne, VIC 232
Adelaide, SA 88
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Lt_Lemming Lemming. (@Lt_Lemming) reported

    @NBN_Australia No, it really doesn't. Because I wanted to ask a question and none of the lines give you the opportunity to just do that. It's also incredibly frustrating as a customer.

  • ManifestoDigi Digital Manifesto: Ellen Cresswell (@ManifestoDigi) reported

    I'm still wrangling with @telstra about fixing my parents' terrible @NBN_Australia connection. I can't think of any other commercial arrangement where the reseller and provider have zero interest in providing customer outcomes. #nbn #Broadband #palaver

  • Optus Optus (@Optus) reported

    @dylanarvela Hi Dylan, sorry to hear about your internet and phone connection issue. Can you please direct message us to confirm if this in regards to your NBN internet and home phone service or mobile service? Kartik

  • down7own7 downtown7 (@down7own7) reported

    @NBN_Australia @vanbadham I'm genuinely surprised that you're not directing them to their ISP. Sure as **** never wanted to consider any of my issues directly.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @DillB25 Hi Dylan, many premises in apartment blocks are served by the nbn FTTB network. However, there are currently no plans to upgrade these services to FTTP. 1/3

  • AC_RumCorps2022 Adam Charlton (@AC_RumCorps2022) reported

    @cathywilcox1 I tell them I have no NBN and that I'm not wearing any underwear and you have a lovely voice. Can almost hear the men choke as they terminate the call. I try not to say that to women but usually say "times are tough but this is a pretty horrible way to make a living isn't it?"

  • Katheri03143948 Katherine perry (@Katheri03143948) reported

    @ScottAnd67 My son in Melbourne could not leave his home after 8pm, weekends he was only allowed 1 hour outside of the home, and yet during the day employed by NBN (Open reach UK) was in and out of peoples homes several times a day installing fast broadband. It was never about a deadly virus

  • evie_blanche Evie Blanche (@evie_blanche) reported

    @JustKatIsFine @Telstra Yes! We had no internet for 36 hours until they finally fixed it for us today, and they tried to tell us it was an NBN problem. The NBN tech came out, even replaced our modem for free and it was 100% a Telstra issue

  • DocOnSkis Ken Behrens 💉 (@DocOnSkis) reported

    @NBN_Australia The main dilemma is the separation of ISPs (retail re-sellers of services they don't actually provide) from NBN (providers of actual infrastructure / hardware, who don't view end-users as their customers, and hence don't bother providing any customer service). It's great. 😐

  • LGVette Lindsay Vette (@LGVette) reported

    @paulbrislen My Aussie friends tell me the NBN has been a shitshow, poor performance and high prices

  • Technorants Wondering_Wilderness (@Technorants) reported

    @NBN_Australia Hope the Chief Customer officer has his CV organised... New Government = More Ethical and transparent @NBN_Australia board. Bring it on

  • soyahoy1 soyahoy (@soyahoy1) reported

    Seriously who is worse @Telstra or the #NBN?! 3 weeks with no internet. 💀💀💀 And still no solution!!!! Kill me.

  • epeterhenry Peter Edmonds (@epeterhenry) reported

    @NBN_Australia Given the disastrous flooding in the Northern Rivers, and complete failure of the NBN when it was most needed, could I suggest prioritising FTTN to FTTP upgrades to this region? An injection of capital would speed recovery and support local communities when we need it most.

  • projectjericho_ project jericho (@projectjericho_) reported

    @Telstra WTF!?! @ScottMorrisonMP and his incompetent party paid for Telstra’s copper network rather than building proper nbn, and now Telstra are laying fibre. This rotting, rorting corpse of a government has to go. #auspol

  • Smol_Aurora Lil Rora (@Smol_Aurora) reported

    Great home internet isn't working again like omg I HATE NBN in Australia like omg it's absolute garbage and it's all the Governments fault for cutting costs and doing a half assed job

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