NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 321
Sydney, NSW 246
Melbourne, VIC 236
Adelaide, SA 82
Perth, WA 50
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • IloveNCIS_7 Selina (@IloveNCIS_7) reported

    @Optus Is there an update to the NBN outage at 3029 as per your website?

  • telesynth_hot Labor Corruption Commission (@telesynth_hot) reported

    @PaulH1 Lucky for you the party which conceived the NBN is in power. Clearly Labor will fix this.

  • RHIIINOO_TV rhiiinoo (@RHIIINOO_TV) reported

    So I did the swap to @Aussie_BB and its been dropping out and speed are terrible is anyone else having issues with them? I'm paying for 110 down and 40 up I did 5 speed tests 3 outta the 5 were 90 down 16 up and the other 2 were 106 down and 29 up.. its hard-wired and fttp #nbn

  • sxsy Chetan (@sxsy) reported

    @Telstra Want to help a small business from going bust because of your faulty NBN service, so far in the last 2 days all we have got is run around from your call centres. Need you to show compassion and customer care to restore their NBN service. As without this bus can't work

  • IMHO_oz IMHO_Oz (@IMHO_oz) reported

    Beware when looking for an NBN ISP @beourmate has just changed their network partner who was probably the lowest tenderer. They are in a mess. Support has gone from BAD to almost non existent!!

  • 5BNylonTip Drooling Drummer (@5BNylonTip) reported

    @ClarieceBooty I know exactly what you mean. My experience with Telstra service is it’s generally the best, and that’s made me nervous. We moved completely to Optus when we got here, much cheaper, and the service was fine. A change to NBN fixed wireless pushed them out.

  • CaptDaags Capt Daags (@CaptDaags) reported

    We are once again in the Telstra NBN merry go round. Watching pings fail directly connected to NTD and apparently there is no fault !!!.

  • Kherzii EXO Kherzii (@Kherzii) reported

    Welp, NBN has ****** up with the lines so I idk how long it'll be til I actually have internet as they haven't given an ETA on when the fix actually happens. All I know for now is that I'm indefinitely without net until then lmfao. F

  • ben_hr Ben Harris-Roxas (@ben_hr) reported

    @SuperCroup @NewtonMark Nothing an epic NBN clap back won’t fix

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @Aussie_BB I found that out. Doesn't help me at 12.45am when my internet dies, with no sign of an outage and the nbn box is showing red

  • cmcau Chris McClellan (@cmcau) reported

    @Optus Apologies for the confusion, I didn't mention NBN and it's not an NBN problem. Anyway, doesn't matter - all my accounts have been cancelled, that's why I was talking to Team B

  • TaraN71563887 Tara (@TaraN71563887) reported

    @EMacskasy Our NBN was like that and omg it was soo frustrating. We actually dumped it and went for 4G home wireless broadband instead. We never have issues anymore and no matter what time of day we always get at least 90Mbs and up to 200Mb/s. It's awesome!

  • youngieby4 Paul & Katie Young (@youngieby4) reported

    @em_pty_7 @Telstra Unfortunately our problem is not fixed. It seems phone line has now dropped out as green light is no longer on display. This is after an nbn co technician came this morning. Please let us know how this will be rectified and when

  • sxsy Chetan (@sxsy) reported

    @andy_penn Hi Andy, how about helping a busy restaurant restore their faulty NBN service. Last 2 days we can't trade bcoz of it. Lost orders and it may go bust soon. And your call centres are refusing to log a fault as the owner is overseas. Its bad for the staff who can't run

  • Urquie_Coffs Greg (@Urquie_Coffs) reported

    @Telstra so internet down for another night. Phone centre says @NBN_Australia works should be fixed by Wednesday. Ok. But why hasn’t our mobile back up kicked in? We pay for it for just this issue. In the eastern suburbs of Sydney why is it not automatic??? Ridiculous.

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