NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

Less
More

national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 298
Sydney, NSW 232
Melbourne, VIC 194
Adelaide, SA 75
Perth, WA 53
Gold Coast, QLD 6
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • JoelStanton joel (@JoelStanton) reported

    @Aussie_BB Is this @NBN_Australia related, or @Aussie_BB? No service in Richmond, Vic

  • maxymedia Scott Maxworthy (@maxymedia) reported

    Anyone else in Sans Souci/ Syndey experiencing problems with @VodafoneAU NBN? No good when you're stuck at home in lockdown!!!!

  • AnitaSloss Anita S. Rat🐭👿 apparently a bot & trot (@AnitaSloss) reported

    @PaulBongiorno @HonTonyAbbott My Telstra wiring is broken, they can't be bothered coming out to Public Housing to fix it. I am the only one who has complained of dropping out,from 80 flats. Will have to cancel my NBN contract. Terrific government innovation🙄

  • crystallacey35 Crystal Lacey (@crystallacey35) reported

    Is there any tech savvy people out there? I’m in a part of point cook that doesn’t have NBN. Currently have velocity but the signal is *********. Can anyone recommend a good wifi booster ? The current one I have from Bunnings is *********.

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @JoelStanton @NBN_Australia Hi! As a further update, and just to be fully transparent - this was an issue within our own network not NBN's. In the spirit of no BS, I just wanted to amend that so there is no falsely laid blame to NBNco :) That was my error in communication! Kindest, Lizzie

  • rustedon1962 Tony Bee (@rustedon1962) reported

    @tony_newsham @theage We just need leadership with vision.. oh and a decent NBN network

  • juliedan3126 Julie D (@juliedan3126) reported

    @DrKate_Miller So frustrating. 2 teachers here plus 2 students = NBN fail + phone hotspots 😖

  • SharLivingstone Sharon Livingstone (@SharLivingstone) reported

    @Telstra The latest is that they want me to upgrade my plan. I went through hell dealing with Telstra in April, then in May when the error was identified by NBN Co. To have it happen again, 3 months later and be treated like I'm a cash cow is unacceptable. I just want the issue fixed.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @scottysgotagun In terms of compensation, nbn takes all reasonable steps to ensure that customers experience as little inconvenience as possible throughout installation or connection activities, and when looking into service issues. 2/4

  • twinfold No faith in humanity (@twinfold) reported

    @NBN_Australia My ISP advises me there's a 1000/50Mbps plan now. I'm currently on 100/40Mbps. Why does download increase 10x but upload only 10Mbps? Why is 50Mbps the best Residential upload you can offer when the network supports much faster rates?

  • RajRigby Raj_Rigby (@RajRigby) reported

    @Telstra @otidab1 Slow NBN connection

  • aidan_ow Aidan (@aidan_ow) reported

    @VodafoneAU I did, they said that my modem had very low frequency and changed it to high. I restarted my NBN box and router. Nothing changed, maybe the upload speed went back to normal but I can't remember if it was slow below or not.

  • HexagonPirate Hexagon (@HexagonPirate) reported

    @smgstudio @TylerGlaiel Unfortunately the Aus gov isn't a forward thinking bunch. Remember the pile of garbage that is our NBN? Those idiots thought using the old copper was fine but most of it had to be replaced and they didn't even put fibre, they put more ******* COPPER. Sorry, rant over.

  • ted_helliar Ted Helliar (@ted_helliar) reported

    Another day another NBN outage 😫

  • WhiteboardKing BB (@WhiteboardKing) reported

    @Telstra has a genuine issue with their new via app chat. Over 24 hours invested in chat alone, 12 phone calls and my 4g backup they directed me to use until my nbn could be connected is still pumping out 0.1mbs at peak speeds... easy money you lot @iiNet nows your chance!

Map Check Current Status