NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 278 |
| Sydney, NSW | 218 |
| Brisbane, QLD | 197 |
| Adelaide, SA | 122 |
| Perth, WA | 50 |
| Sunshine Coast, QLD | 3 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Rosalie Plains, QLD | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Gold Coast, QLD | 2 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Pacey
(@pacetuber) reported
@KyleTGTTV @NBN_Australia Are you using wifi or ethernet? I had massive drop out issues for a while then switched to ethernet and have never had an issue since. Even if it’s super impractical to have a cable across the house it’s worth a check to see if it’s wifi signal and not anything else
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skrc
(@skrc_) reported
I just cannot understand why I cannot pay my way to FTTP from any existing garbage nbn connection.
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KyleTG
(@KyleTGTTV) reported
NBN was made aware of my internet issues and did “remote testing” rather than come to my premises to fix the issue. After they said everything is working as intended my internet still proceeds to drop out. As someone who does this for work, I need functioning internet.
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Joe bloggs
(@clown_joe) reported
@mattjcan That’s bc the LNP gave us second rate fttn nbn. LNP **** up anything and everything they touch.
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BabyHellraiser 💜
(@BabyHeIIraiser) reported
@KyleTGTTV @NBN_Australia I had a similar issue. For 7-8 months when NBN we’re doing “network degradation” in our area. I would call Telstra at least once a day before I gave up. This was all during Grass Roots, a huge opportunity for people doing what we do.
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Jarrod - Miserable on main
(@avatarofshame) reported
I can't believe that I am considering digging my desktop computer case out from among the nest of cables and hiking it & monitor/keyboard/mouse into the lounge just to prove to @Aussie_BB that there is in fact ongoing latency issue w/ either the nbn or equipment they provided.
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Kathi_Dragons
(@Kathi_124) reported
@KyleTGTTV @NBN_Australia Wow, that is just beyond worst customer service. @NBN_Australia get someone finally OUT THERE and don't hide behind "all looks good on my screen" BS. When all your income depends on a properly working internet, you need someone who can ACTUALLY PROVIDE ONE. Fingers crossed Kyle!
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KyleTG
(@KyleTGTTV) reported
@pacetuber @NBN_Australia Tried it all. Ethernet. Changing routers. Changed ISP. Tried it all. ISP finally found a fault after a year and a half of trying, sent it off to NBN, booked a technician, they did remote testing and never came to fix my lines even with evidence of issues
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BabyHellraiser 💜
(@BabyHeIIraiser) reported
@KyleTGTTV @NBN_Australia Eventually, Telstra offered us a discount on our future bills, but accepted no responsibility as it was NBN. We purchased an extender, a new router and new Ethernet cords. Nothing helped. Eventually I had to change my streaming hours from day to night, just for this issue.
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Pacey
(@pacetuber) reported
@KyleTGTTV @NBN_Australia That’s disgusting service from them.. Have you tried streaming on a different PC? Maybe a laptop on an alt account and see if it’s anything with your PC settings I’ll ask my old man tomorrow, he works for Telstra and normally is the one who comes out to fix these issues
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BabyHellraiser 💜
(@BabyHeIIraiser) reported
@KyleTGTTV @NBN_Australia I was basically starting from the ground up after a year on Twitch. This isn’t the first time @NBN_Australia has neglected a serious issue in their network, and it pains me to see you’re going through this.
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KyleTG
(@KyleTGTTV) reported
I’ve been struggling with a decent connection with my internet ever since I moved in to my new home. I can’t stream without my internet dropping out multiple times which affects my viewership/income. Can I get some support through this tweet to address this to @NBN_Australia .
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KyleTG
(@KyleTGTTV) reported
@NBN_Australia , I’m not complaining about not being able to watch my show on Netflix occasionally. I’m using your services to work and make a living for a family. Don’t gaslight me. Please, come fix your problematic service.
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Bradstorch77
(@bradstorch77) reported
@NBN_Australia 1/2 Hello, Could you please help me get nbn at my new residence? I joined tangerine, but cancelled the next day, after deciding to stay with @superloopau Tangerine refunded me and said they cancelled the order. 5 days later @superloopau say it can't connect
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Yashendra Shukla
(@yashendra2797) reported
@BraytechHelp @silencewedge I really think this is a problem for anyone who’s not a bot living in Asia/OCE. My lobbies are usually ANZ and Chinese players now and the connection makes NBN look like Google Fiber. I’m in India. No way in hell should I be matching ANZ players. Why. Whyyyyyy