NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 318 |
| Melbourne, VIC | 266 |
| Sydney, NSW | 227 |
| Adelaide, SA | 89 |
| Perth, WA | 50 |
| Gold Coast, QLD | 4 |
| Rosalie Plains, QLD | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Gisborne, VIC | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Ballarat, VIC | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Radley
(@CeleryJaguar) reported
@MrBMYoung Yeah hehe, the bad thing is even if we go onto NBN wireless it may not be that much better.
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Durag
(@DuragVAL) reported
@Telstra ur internet is trash like why doesn't my NBN fttp work the ethernet literally won't connect such horrible providers you pay for something to be installed and it doesn't even work...
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Pete Viertel
(@virtualpete) reported
@NBN_Australia Well. It’s now next Tuesday instead of today. There is no way that is acceptable that nbn can just cancel with no consequences. But of course nbn just wave it away with “we are wholesale” and the isp can maybe throw some $$$ but I really needed the bandwidth today.
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Austin Stoikov
(@AustinStoikov) reported
@NBN_Australia Why have scheduled outages just before the weekend? Never lasts just a day, now we will have the whole weekend without internet
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niq
(@niquetoa) reported
Wtf happened to A ABC My computer loves me Ur the one that needs help A **** you nbn All luv you(I think that's what it's called) On lieu's spotify?
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OptoIsolated IO
(@optoio) reported
@adriancantrill @Aussie_BB @NBN_Australia It won't stop being true though. If there is an issue, how can you have meaningful recourse without competition in the market at the wholesale level. When you're the only game in town, you make the rules.
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Harley Stumm
(@Harley_Stumm) reported
@danilic Commandant Spud will be missing his old beat, itching to slam that loophole shut. I hear Stuart Robert is working on shutting it down, but his computer crashed, or his NBN’s been cut off, or maybe the EU’s to blame.
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Pog Mo Thoin 🏴☠️🐀
(@BongoBunki) reported
@MorpheusBeing @Immortalzen Kiss goodbye to that awful NBN Skymuster abomination which masquerades as a satellite service... ask anyone in a high rainfall/cloudy area about "rainshadow", was only ever intended for use in dry arid areas like the outback... and this is low orbit multi satellite as well...
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Sagar Adhikari
(@skyofdestiny4me) reported
Been trying to call from weeks now, poor customer service transferring the call but no one is picking on another side. So much disappointing service @DodoAustralia thinking to switch to @NBN_Australia now #poorcustomerservice
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it‘sonyme #AddressClimateCrisisNow
(@Brayster_) reported
@DirkCook6 Probably. & from the start, medical advice was get a *variety* of vaccines. Not them! They’ve doubled down on Pfizer, so we still only have 2, & Pfizer is difficult to transport & store - problem for rural & remote young ppl. What’ve they done in 8yrs? Huge cost low qlty NBN!
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Peter
(@psg_au) reported
@NBN_Australia He has been down that path, and the cold hard fact is the NBN Fibre is incapable of running any faster - What a waste of Fibre to the Premise...
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the last internet cafe
(@mountainw0lf) reported
@VickiPlatt5 Slow NBN
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Jackie McMillan
(@MissDissentEats) reported
@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.
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Ban-Foo Leong
(@BanFoo_) reported
@Optus It has now been more than 48 hours that I’ve had no internet or phone service on my home NBN @Optus connection. I was told (see msg below) that normal service would return at 6pm yesterday evening. What is going on?
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
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