NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 263 |
| Melbourne, VIC | 238 |
| Adelaide, SA | 146 |
| Brisbane, QLD | 129 |
| Perth, WA | 63 |
| Gold Coast, QLD | 4 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Mile Bridge, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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DALMA
(@Dalmatinacsam) reported
@Telstra @NBN_Australia @andy_penn can someone please work out what the hell is going on with NBN services in the 2221 postcode area. I have called multiple times and keep getting the same story that the service to my property is working normal, yet me and some of my neighbours
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*Eva*Writes*
(@ParanormalJunk2) reported
So the government has been able to release death rays all this time, but decided to **** up the NBN? Makes sense.
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decryption
(@decryption) reported
ordered a launtel service at 4:07pm, it was active at 4:11pm - amazing (bummer that NBN will only give me a max of 1.3gbit, so I have a 1000 from Aussie and a 250 launtel service now)
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Catriona Thoolen ⚛️
(@cat240359) reported
@NBN_Australia No, no medical needs. But this was damage done by your people and shouldn't require multiple people to individually complain to get it fixed. But I hear that is how you assess priorities. I have heard nothing back from my provider since access intermittently returned for 48 hours
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strings2273
(@Strings2273) reported
@Telstra Telstra- Worst NBN EVER 18 minutes on hold and no resolution just give us ya cash.
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ChiChi
(@ChiChipig) reported
@stephendziedzic Picking up phone calls or tech support for their NBN.
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downtown7
(@down7own7) reported
Hey @PaulFletcherMP what are you doing to fix this wasteful dumpster fire @NBN_Australia of your government's making, or are you too busy complaining to the @ABCaustralia to care?
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Vincent
(@Vincent69111425) reported
@VodafoneAU This isn't NBN this is 4g mobile - no signal, can't receive calls or messages for 6+ weeks - to be told 'everything is working' or 'you need to wait for an upgrade' when it has been fine for the last 6 months. It's an absolute joke.
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Mario De Ionno
(@marschoc) reported
@alpsa crap NBN
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Katie Cordes 🌈
(@katiecordes) reported
@TPG_Telecom r u guys down. The nbn outages say it’s all good but your call centre is 60 minutes wait time due to “high volume” of calls?? 2780
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Greg B 🇦🇺 🚑/🏥/💂🏼
(@GregB_Aus) reported
@WAAMBMEDIC @MelB_1820 & I were having the same conversation today. Our @Optus #NBN was down last night & the modem’s SIM didn’t work. Contacted them via chat (their preferred method) - response 14hr later! We remain with them due to ease / laziness, not because of their product or service.
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Robert Bozinovski
(@rbozinovski) reported
Hi @VodafoneAU, why don’t you provide a web page for customers to check for Vodafone NBN outages? Your outages page seems to be mobile network-specific.
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Raven Zeroland
(@RavenZeroland) reported
@NBN_Australia was wondering went the planned outage in 4280 was going to be over with?.
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Philip
(@FTOsram) reported
@JackieMStreet @BronwynHill1 The RC into child abuse was a contrivance that ignored some of the worst instances. Our very poor NBN was Krudds brain fart.
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Optus
(@Optus) reported
@gorstenbortst Hi Dave. I'm sorry to hear about the issues with your NBN service. I'd be happy to take a closer look at your connection and provide further assistance, could you send us a DM? We'll then verify your account details securely and take it from there. Sarah