NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 379
Melbourne, VIC 366
Brisbane, QLD 250
Adelaide, SA 161
Perth, WA 140
Gold Coast, QLD 4
Townsville, QLD 3
Hobart, TAS 3
Busselton, WA 3
Launceston, TAS 2
Sunshine Coast, QLD 2
Newcastle, NSW 2
Brunswick Heads, NSW 1
Griffith, NSW 1
Cairns, QLD 1
Foster, VIC 1
Caloundra, QLD 1
Millendon, WA 1
Bridgetown, WA 1
Bendigo, VIC 1
Ballarat, VIC 1
Elizabeth, SA 1
Parkes, NSW 1
Kyneton, VIC 1
Canberra, ACT 1
Vasse, WA 1
Maitland, NSW 1
Mandurah, WA 1
Wollongong, NSW 1
Gracemere, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CelerySorbet celerysorbet (@CelerySorbet) reported

    @joshua0 I was fortunate to get proper NBN to this address before his cuts came in. IMO it was unforgivable, he held an entire nation's economic development back to keep Rupert happy over Foxtel, safe from Netflix. It's as bad as funding gas and coal projects for the country's progress.

  • joshua0 Magnetic Skin Leftist Bot (@joshua0) reported

    @CelerySorbet Totally agree with you on the NBN. I dare say any lib PM would have done the same damage but yeah, the lack of foresight and decisions to cheap out was extremely ******. I guess it’s just a thrill to see one of their own giving Morrison ****

  • OzFacts Time for #LoveNotHate (@OzFacts) reported

    @sunriseon7 @tanya_plibersek @Barnaby_Joyce 3 points from this interview. 1. Barnaby asks question then interrupts when receiving answer with put downs & lies. 2. Vaccination supply for #Australia & roll out has been stuffed up by LNP but Barnaby’s default is to blame labor. 3. WiFi nbn -**** in regions because of LNP.

  • curmz26 Josh (@curmz26) reported

    @Telstra Why would I escalate it to NBN when it's not my NBN. It's my mobile service.

  • HeatherSmithAU 😷💉Heather Smith (@HeatherSmithAU) reported

    @sholtomac @Ausgrid I'm sure it does not help, but @Telstra NBN has been off and patchy all moring in Camp Hill

  • noshamecreative Rebekah Lambert aka Unashamedly Creative (@noshamecreative) reported

    @MyRepublicAU @dogsat45 Is there an issue with internet in Wollongong? Can't get on. No way to contact anyone because your chat is shut. Nbn co has no listed problem. Can you please update people properly?

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @enveebe We've already raised a complaint to the NBN Co, one of our provisioning case managers will contact you as soon as we get a feedback from the NBN. We apologise for the inconvenience. -Mc

  • yaowayy Yaowei Zhang (@yaowayy) reported

    @Doanyvee In 2021, most nbn are about the same so you either go with an independent isp that does good prices or a main isp like optus for service for when it dies. Its def reliable and good

  • Internode Internode (@Internode) reported

    @alonelybluebox We want to take a look at the service from our side to confirm what has been happening and if NBN has given any estimated time of restoration for any planned maintenance. Feel free to create a ticket using that link and reply with it here when you're ready. -John

  • the_scotsman_ the_scotsman_ (@the_scotsman_) reported

    Bloody Telstra, took 45 minutes in chat to simply get an NBN tech appt for my NBN issues. 5-10 minutes between "expert" responses. Likely working 10 other chats at once. And it was basically closed off with no confirmation of anything, until I asked. Piss poor customer service.

  • andrew_fester Andrew Fester (@andrew_fester) reported

    @Telstra and @NBN_Australia can you make up your mind whose responsibility it is for NBN technicians not arriving?Telstra is saying NBN Co, then the NBN Co website says it’s Telstra? Either way the customer experience is atrocious.

  • shane_kable Shane Kable (@shane_kable) reported

    @Telstra NBN service, Unexpected line outage (no dial tone) confirmed on your website but shouldn’t the wifi kick in to maintain internet services? (That’s why I had to get the new modem)

  • haimonas simon orme (@haimonas) reported

    @MrKRudd Would you also be able to fix the useless NBN, set up a Federal ICAC, unlock renewable electricity investment, and fix the domestic gas shortfall and high prices? There's a long list of comprehensive Ozgov abominations that need to be fixed.

  • MacrossFiru MacrossFiru (@MacrossFiru) reported

    can yall get your 5g vaccines so I can finally get decent 4gx signal where I live, we're rural so 5g is useless to us, and ffs theres too many "I cant use nbn" people on mobile data >:|

  • markje4 Mark Evans (@markje4) reported

    @sunriseon7 @tanya_plibersek @Barnaby_Joyce Poor Barnaby being let down by the Abbott/Turnbull NBN-lite.

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