NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 290 |
| Melbourne, VIC | 234 |
| Adelaide, SA | 131 |
| Brisbane, QLD | 126 |
| Perth, WA | 68 |
| Gold Coast, QLD | 6 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff Caple
(@geoffcaple) reported
2020 NBN $77 million “short term incentives” to executives and staff . . . no outrage 2019 AusPost; another govt enterprise, 4 gifted Cartier watches . . .****-Storm #auspol
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Joel
(@joel_verhey) reported
@Aussie_BB I've been having ongoing internet issues since January and you still have not escalated my issue to NBN. Now my service is completely down, your call centre is unreachable and website is "undergoing maintenance". I'm on the brink of cancelling my service.
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Michael de Bruyn
(@michaeldebruyn) reported
@Aussie_BB I reckon once a month for the past six or more months I have an outage with AussieBB. This one is different as I don’t think they can pin it on the NBN
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Jørgen Smith
(@jsmithdev) reported
Ooops #nbn is down.
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MeppyMan
(@meppyman) reported
@yqentertainment @Deanosim @Aussie_BB Mine has been going fine and I work long hours on lots of data heavy stuff. Maybe coincidence for you?. Sucks when stuff isn’t working. NBN is sometimes to blame, hope you get to the bottom of it.
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Rage
(@RageBruh) reported
@NBN_Australia thanks again for ******* up yet another stream with your garbage infrastructure. Don't bother trying to reply and be nice. Nothing will change. This entire countries infrastructure is rubbish.
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Pierrette 🍩
(@pierrettec76) reported
@Raf_Epstein For a network that still doesn’t work properly. I prefer my broadband over the constant drop outs and issues with my NBN!
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Ms Anne Thropé
(@TinyButMighty17) reported
@fiddy_kay State wide? wow .... Im with Aussie, and they are generally quite good (just let down by NBN)
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bcworld
(@bcw0rld) reported
@Aussie_BB ...what's happening? Have lost NBN service and your website and app are also unresponsive.
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Cliff Reid
(@cliffreid) reported
Switched from wired home broadband by the national BB network to just a 4G set up. Cheaper, faster, and more reliable. #NBN has been down here for 8 days and still no fix. Shame - @Aussie_BB has had good customer service. Not their fault #NBN is crap. 5G will kill it.
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Michael Pearson
(@michaelpearson2) reported
@NBN_Australia 2 drop outs per day is normal aye nbn wount investigate unless its 5 well **** u and **** ur stupid policy on that wount fix ur ******* network then ill take action in my own hands 9k for fttp nbn wount fix my issue its the node cadging it to drop fix it before ido
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Colin needs naps, badly
(@AbstractCode) reported
@LaceySnr @Aussie_BB They got all the way through lockdown, I’m not going to complain about a single outage that might be the NBN’s fault.
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Paul Cooper
(@trooper200) reported
@Aussie_BB Hey guys, what's going on? NBN service is down, the app is down, the website is down, and your phone number isn't connecting.
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Mark🌲🌏🌧️
(@Mark18787662) reported
@NBN_Australia What every you do do not change to TPG Australia, there customer service is hopeless. They ONLY want to take your money and thats that.
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Lani
(@Lani__Irene) reported
Telstra is the worst ISP in Australia & cannot change my mind; had consistent dropouts over the last 2 months and they won't fix it since it is apparently a "NBN issue" since it's an issue with the area I live in 🙄