NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 261
Sydney, NSW 231
Brisbane, QLD 180
Adelaide, SA 172
Perth, WA 46
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • DefyAu DefyAu (@DefyAu) reported

    @yvmzy Starlink is better then Satellite NBN it's currently the best Satellite internet service out there. But in terms of being better then Telstra it more then likely won't fix that they average 50mb to 240mb depending on location. But there's a 20-40ms ping delayed compared to FTTP

  • AlbionLoveDen AlbionLoveDen (@AlbionLoveDen) reported

    @ParamountPlusAU Quality drops every 30 seconds or so for about 10 seconds. Watching A League streaming on google TV, solid NBN connection. Happening the last 2 weeks, never before. Matildas game yesterday was perfect, only affecting A League games.

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    We have also installed 14 generators to maintain service continuity at six nbn Fixed Wireless infrastructure sites, and we are preparing to deploy an additional 15 generators to 11 other nbn Fixed Wireless infrastructure sites to maintain service continuity.

  • Jlvl3890 JL90 (@Jlvl3890) reported

    @Liftingnreading You should really delete this tweet, then delete you twitter account, then call your ISP and cancel your connection and then smash your NBN connection box 👍

  • jono_nath Jonathan #VoteYES For Our Future! 🤓💧🐟🦆🌳🍍🍉 (@jono_nath) reported

    @UndaSthnXiStand @john_odonoghue1 @SpaceX Most customers in the bush don't have NBN. Like lots of us rely on Telstra 3G. Their customer "service" is ********, basically non-existent. Been surveyed by them several times & requested contact for various problems. Happy to oversell to me, not once been contacted to resolve.

  • maz_net_au Maz (@maz_net_au) reported

    @NBN_Australia If only it were "network updates" instead of "marketing spam". Perhaps you should tell people what they're really signing up for when you suggest that they do?

  • bigsi2 simon raftery (@bigsi2) reported

    @NBN_Australia I know how to check outages and have spoken to service provider twice. I want NBN to provide info for when they are going to fix their problem. Thanks

  • NellyJa73255653 Nelly Jane (@NellyJa73255653) reported

    @RealTimFerguson Meanwhile ordinary Aust just want DECENT NBN & mobile service !!

  • BarrySteeleNB 💧Barry Steele (@BarrySteeleNB) reported

    Update on latest screa up from @NBN_Australia Apparently they think it reasonable for us to be without internet access for a week. But won't escalate the issue and are still trying to hand off the problem to reseller. #Pathetic #SupremelyIncompetent

  • Dehaviland110 Rob Roy (@Dehaviland110) reported

    @RBJRON Sorry to learn of your troubles Ron , I hope that they can be ameliorated speedily . I seem to be currently afflicted with a never ending series of serious health issues which commenced with the pandemic but does not involve Covid fortunately , not to mention the ***### NBN !!!

  • FaiqSiddiqui12 Faiq Siddiqui (@FaiqSiddiqui12) reported

    Could @NBN_Australia validate that the technology FTTP/C/N etc doesn't matter when it comes to frame delay nor does it matter what speed tier you have 12/1 or 1000/50. As a residential customer you are at the mercy of how many people share GPON fibre with you with frame delay.

  • UndaSthnXiStand RuralAustraliaMatters! (@UndaSthnXiStand) reported

    @jono_nath @john_odonoghue1 @SpaceX Everybody has NBN. They own the network. FYI 70% of the 3G network has been switched off.

  • UndaSthnXiStand RuralAustraliaMatters! (@UndaSthnXiStand) reported

    @jono_nath @john_odonoghue1 @SpaceX Infrastructure ownership matters. NBN aren’t maintaining or repairing the network adequately. 4G & 5G aren’t installed in many places where 3G has been turned off.

  • SutexGaming sutex (@SutexGaming) reported

    @NBN_Australia Network is down in the Southern Suburbs Adelaide when will it be up and working?

  • WombatSamurai13 WombatSamurai13🧸🌸💖⛩🇯🇵🇧🇻🇭🇲 (@WombatSamurai13) reported

    Anyone else with AGL nbn got **** internet lately?

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