NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 232
Sydney, NSW 226
Melbourne, VIC 196
Adelaide, SA 74
Perth, WA 53
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • netz_melb Netz Melbourne (@netz_melb) reported

    @LotsHurts @_thomasparkes @Ju5t_The_T1p The download speed test on my home FTTN connection (yes, using the old copper network for the last hop) is 45 Mbps. Most of the time it's fast enough for me. Now the NBN is complete, billions are being spent upgrading bits where high demand is.

  • Sylon_v13 Sylon 🤖 (@Sylon_v13) reported

    @FrankLi I've got the same issue with overwatch which uses AWS servers, if riot use AWS I would say it's the same issue, routing through a particular exchange in sydney, im in the process of trying to "prove" it so nbn co will look at fixing it

  • calibandog Ian Tucker (@calibandog) reported

    @ChrisCourtney4 @PaulMeekPerth . . . like the NBN underwater! Slow, ineffectual, out of date and three times the cost estimate!!

  • paddo2000 💧Patrick Greene (@paddo2000) reported

    @Telstra 1. Billed me $700 for someone else’s NBN 2. Admitted it was a ‘system error’ 3. Incorrectly disconnected my NBN 4. Kept on hold for 30 mins 5. Line cuts out 6. I call back ‘sorry our help line is closed’ Completely inept. A phone company that can’t call you

  • lonelysharkmelb lonelyshark 🦈 (@lonelysharkmelb) reported

    @NBN_Australia Every Friday at 8:30 my bitrate completely dies mid Twitch Stream to the point I have to end early. My ISP says it's an NBN issue in Preston due to congestion, why after 15 months is this happening now?

  • PeterWi05879624 Peter Williams (@PeterWi05879624) reported

    @MrKRudd @JimWils92190042 Don't feel bad. They also botched the implementation of the NBN and the NDIS. It's what they do.

  • LotsHurts JasonHurtsLots (@LotsHurts) reported

    @netz_melb @_thomasparkes @Ju5t_The_T1p Cheaper (the power bill to run copper vs fiber alone negates the cost), faster (no, it's slower)... Heh. The vast majority of NBN is using the deprecated HFC network that was superceded before they started NBN. Its embarrassing to be limited to ~400mbps* *Results may vary

  • paulmavronas Paul mavronas (@paulmavronas) reported

    @Telstra Can’t my Telstra nbn hasn’t been working for the last week, thanks, called tech support 4 seperate times ;)

  • namsiecake fuwa namsie 🐻🍰 redebut oct 2! (@namsiecake) reported

    @Reftlect SADLY ITS NOT NBN ITS 4G :((( either way Australia internet sucks ugh

  • _thomasparkes Thomas Parkes (@_thomasparkes) reported

    @netz_melb @LotsHurts @Ju5t_The_T1p In Halls Gap today dealing with the inferior #NBN connection, continual outages and issues.

  • themarketchat The Good Oil (@themarketchat) reported

    @NBN_Australia yeah get that scripted mantra, but you have identified the issue yourself here..when we do that either nothing happens or you hook us up with the same contractor that keeps cancelling citing invalid reasons ..it’s a closed loop of uselessness…

  • Timboc68 Tim (@Timboc68) reported

    @Telstra Waste of time raising a fault as Telstra blame the NBN Co saying it’s there problem and NBN Co say it’s Telstra

  • themarketchat The Good Oil (@themarketchat) reported

    @NBN_Australia Tks Rosemary…we have…twice now…both the provider and myself have escalated to NBN…i even spoke to your contractor and his nose started growing thru the phone so had to hang up!!

  • seongcherry em (@seongcherry) reported

    where’s dev from the nbn my internet is still down and i followed the advice :<

  • DavidBrowaeys David Browaeys (@DavidBrowaeys) reported

    @TPG_Telecom are you guys facing summer issues again? No NBN!! That's a bit much in one week we haven't got a stable internet. 3207.

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