NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 270
Melbourne, VIC 233
Adelaide, SA 146
Brisbane, QLD 126
Perth, WA 64
Gold Coast, QLD 5
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Mile Bridge, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TheQuietAustra7 Warrior Princess🌸 (@TheQuietAustra7) reported

    @Karonleahely @AlboMP The Labor Party Rudd government was elected on 24 November 2007 and initial planning commenced. The NBN was originally to deliver its wholesale service through fibre to the node (FTTN) and reach approximately 98% of premises in Australia by June 2016.😮

  • Anthony23831253 Lionheart (@Anthony23831253) reported from Hay Point, State of Queensland

    @DavidBe53174057 Federal government prefers this for us now, order in work on line no need to maintain roads no need for fast rail only if they had have fast NBN that worked there would have been even less of a problem. They dont want us seeing what happening to Australia un less on Sky

  • kensa77 Scott Kensell (@kensa77) reported

    @telstra on hold for 2 hours and call just restarts??? Business NBN is down. Who can fix the problem?? #fail #telstrabusiness

  • ek_croft ekcroft (@ek_croft) reported

    @telstra NBN down Adelaide from approx 1630 02 Jan 22 - Early in new year, finding another provider. Any suggestions anywhere would be great, need fastest up/down, happy to pay whatever it cost.

  • Jackbuzza Jackbuzza (@Jackbuzza) reported

    @jamstion @Aussie_BB Very much so. It was an issue previously with the NBN copper line. Aussie told us NBN fixed it

  • PROUDJAYSFAN Adrian Stroe🇨🇦🇷🇴🇪🇺🇦🇺 (@PROUDJAYSFAN) reported

    @catherine___c And he too has a $3 million pad in Manhattan and they are both worth nearly $200 million and both are in the CCP back pocket pushing their agenda. Turnbull wasted $40 plus billion on NBN which is crap and both screwed others over to become PM’s and yet Murdoch is the devil

  • RellieDorset Rellie 🇦🇺 (@RellieDorset) reported

    @sklusif I hope so Scott, I have NBN and it sucks.

  • ne87078804 Gary O'Neill (@ne87078804) reported

    Ever since the #nbn appeared in the suburb a couple of weeks ago to “improve internet speed” it has been as slow as a wet week- what a waste of space.

  • gemmill_nathan Nathan Gemmill (@gemmill_nathan) reported

    @Telstra it seems like NBN services are down. I cannot get an IP address on my router via DHCP. I have also tried to set a static IP on my connection as I pay for a static IP on my connection.

  • z3ndrag0n Barry Anderson (@z3ndrag0n) reported

    @Telstra Um what has happened to the exchange. Just realised another (non-Telstra) NBN service at the same address is gone as well…checking the third but not holding out much hope

  • vision_iii VISION 🇦🇺 (@vision_iii) reported

    @newscomauHQ It was gonna cost $120,000,000,000.00 a decade ago, which interprets to $200,000,000,000.00 in today’s money. That’s 4 times the Cost of the NBN. The project will never happen because the cost/benefit doesn’t stack up, but Albo can virtue signal

  • _christinaaa7 Christinaaaa (@_christinaaa7) reported

    Hey @Telstra, is there an outage currently in Sydney? No NBN for the last couple of hours and no apparent outage at my address.

  • iiNet iiNet (@iiNet) reported

    @Ewalsh1990 Hi! Fault updates are typically provided after 24-48 hours and delays are expected during the holidays so please bear with us as we look into getting you back online with NBN's help. Our engineering team will contact you as soon as updates become available. -John

  • sidetrakked Anjali (@sidetrakked) reported

    @telstra been waiting on the phone close to an hour, I’ve messaged too. My nbn has been down for over an hour (ACT), website says there’s no outage. Can someone please help?

  • CalcioTommasino tommasino (@CalcioTommasino) reported

    2 hours and 10 minute wait on the phone then the call restarted? Are you joking @Telstra ??? NBN business has been down for 3 hours

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