NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 266
Sydney, NSW 229
Brisbane, QLD 187
Adelaide, SA 166
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Wollongong, NSW 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TheVeryRealKad Kad Dad YOUTUBE GAMING (@TheVeryRealKad) reported

    @NBN_Australia 7 days in a row there's been outages in my area of Canberra, Kambah. Your techs "fix" the issue and its breaks the next day. Maybe get better band aids or actually fix the problem? 7...days..in a row. I work from home and this severely impacts my ability to do so!

  • actualeyez 🐀 Cacatua galerita (NOVID) (@actualeyez) reported

    @NewtonMark @NBN_Australia Retailer response to consumer: - “we’re so sorry to hear your zoom call dropped out” - “no NBN outages in your area” - turn off:on modem - find an Ethernet cable and connect it to your modem - oh, it’s working now so must be a problem with your wireless router

  • yorieb_ YorieB (@yorieb_) reported

    @TwikTV @LHP64D A shutdown??? Wtf NBN don't they know how important Tuesday is!!

  • mrspinchbeck christine ellison (@mrspinchbeck) reported from Twin Waters, State of Queensland

    @iiNet It seems to be an NBN outage, confirmed by local computer co. It might take a while.

  • cj_in_aus CJ (@cj_in_aus) reported

    @NBN_Australia @Telstra Shame of the outage that’s affecting Mentone, whether planned or unplanned, I didn’t get any advice. Great for working from home and Black Friday sales 🙄🙁

  • HumanTestSample John Alexander (aka. Crash Test Dummy) (@HumanTestSample) reported

    @Optus Thanks for responding. It wasn't an Optus NBN service as the problem, it was NBN in general which caused everyone in the area to tether to their mobiles, which I suspect was swamping the mobile data networks. NBN came back in the past 30 mins, now mobile is back to 30+Mbps! :)

  • Jondoenotmyname Jon Doe (@Jondoenotmyname) reported

    When u have 2 go to a foreign private business (Starlink) for basic Internet service over your already paid 4 taxpayer funded Internet service (#NBN) for usable/reliable Internet.. then you're clearly in Australia baby, the most incompetent country in the world. #Auspol

  • kherzii_ EXO Kherzii (@kherzii_) reported

    @NBN_Australia It has been over 4 months now, can't believe I'm still waiting for an issue like this.

  • robtclements Robert Clements (@robtclements) reported

    Person from the NBN here to fix my internet. It's been out for more than a week. It took me that long to face my internet provider's staff in the Phillipines

  • suburban_homo Sonia Kluger (@suburban_homo) reported

    @lyuzashi The BIGGEST pain in the hole when I was a PM. Chasing down endless NBN boxes 🙄

  • tw1tteringclass Canowindra Curmudgeon (@tw1tteringclass) reported

    @NBN_Australia I would have thought the diversity award should have gone the NBN contractors from Canberra who fixed our NBN so well we have had no issues since. Didn't have a word of Eng between them but sign lang was enough. Problem had defied efforts of 7 or 8 techos previously.

  • pyrexflask Pyrex Flask (@pyrexflask) reported from Melbourne, State of Victoria

    @iiNet is there a 5g NBN outage in 3182?

  • kherzii_ EXO Kherzii (@kherzii_) reported

    @NBN_Australia I have been waiting 4 months for your technicians to do connect some lines or something in the complex I'm at. I was last updated like 2 - 3 weeks ago regarding the time of when this would happen and was never even given a solid date, same thing was said previous month.

  • live_in_gal_pal LM. ✨ (@live_in_gal_pal) reported

    My nbn dropped out at 12 which is half way through my work day and it will just not reconnect 🙃 and the trouble shooting is like “if the network icon is flashing blue it’s connecting so just wait” except it’s been doing that for 45 minutes

  • EntrustIct Entrust ICT (@EntrustIct) reported

    Entrust ICT advise that upstream carrier engineers have been despatched, and are working to resolve the issue at the NBN POI in Tullamarine as a matter of urgency.

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