NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 276
Melbourne, VIC 233
Adelaide, SA 138
Brisbane, QLD 126
Perth, WA 64
Gold Coast, QLD 5
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Connewarre, VIC 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AngryExile Angry Exile (@AngryExile) reported

    @a_swift_half Had a crap D-Link too once. Current one’s a ISP supplied TP, which I take to mean cheap, that came with our NBN box. I really was expecting to have got annoyed and bought something better by now but it’s been pretty good.

  • AustGr3m Grem (@AustGr3m) reported from Sydney, State of New South Wales

    At this point @Telstra I'm about one more useless support reply away from lodging a TIO complaint. Multiple NBN drop outs per day for a month, and support won't even book a technician, only 'watch for dropouts' Same issue every few years yet can't book a tech this time...

  • Westsidewinder Dynasty (@Westsidewinder) reported

    @GideonCRozner Defo not nbn...they never call back.

  • DanHalford /dev/null (@DanHalford) reported

    @NBN_Australia Appreciate the reply, but after having waited so long for NBN to be delivered, and then receiving a - quite frankly - pisspoor speed, I should not have to be considering Starlink or 5G to try to get a decent internet service.

  • NeilJB1 💧🌏🌳NeilJB🔥🐀 (@NeilJB1) reported

    @Peter_Fitz I just realised that I haven't had any of those Indian-accent Telstra/NBN scam calls for a few weeks. Perhaps the call centres have been locked down. If those buggers have stopped work, it must be serious. I wonder if 🦜has considered that possibility?

  • paulipaulyk Paul K (@paulipaulyk) reported

    @Aussie_BB Apparently you guys forgot to switch my nbn service on today as a part of a relocation of service request. Requested it 5 days ago so plenty of advance notice one would assume?

  • thommo477 Tom B (@thommo477) reported

    Deans on NBN News: “you have to task risks sometimes” *******, I wish you would.

  • iowenjones Owen (@iowenjones) reported

    Is it just us or has streaming services sucked over the last 24hr? Speedtest claims 21mbps download, but testing on multiple devices gives grainy results, buffering and network errors. FttH was supposed to banish buffering. Another factory reset I suppose @iiNet @NBN_Australia

  • NewcastleGardia ☂ Newcastle Guardian🇦🇺 (@NewcastleGardia) reported

    @9NewsAUS @nbnnews 𝗛𝗔𝗦 𝟵 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗕𝗘𝗘𝗡 "𝗛𝗔𝗖𝗞𝗘𝗗" 𝗔𝗚𝗔𝗜𝗡? 9 Network Channels through NBN Transmitters in Newcastle are breaking up freezing all morning. Neighbors report the same. All other Networks/channels are fine. How about telling us what's happening.

  • jilliduffield descriptor (@jilliduffield) reported

    What’s happening is what’s not happening. After 8 days of no service NBN technician failed to show at scheduled time. Why am I not surprised? #NBNfail

  • Trisha_is_Back Trisha_is_back (@Trisha_is_Back) reported

    @CatPurry9 crap copper link NBN ?

  • SznFornaroli 𝙅𝙖𝙢𝙚𝙨🇦🇺 (@SznFornaroli) reported

    @ItsCamxron NBN is kinda crap in my area tho

  • TheDrainOnEdu Luke Drain 🇦🇺 (@TheDrainOnEdu) reported

    @guyleedon @nik_peters @EpicBroadband My wife called the ombudsman and they said jump ship and they will help us get a refund if they don't give one to us. So earlier today we jumped ship and just waiting on the transfer on the NBN!

  • Les_Grossman_ Les Grossman (@Les_Grossman_) reported

    @NotARealWookiee @AlboMP Vote them in! Gillard was a minority govt who needed the greens as a coalition. Rudd did a bit b4 he seemed to not be up to the task. But Howard, Abbott, Turnbull and Morrison have had plenty of opportunity and wasted all of it. Trickle down oligarchy bs. Even screwed labors nbn

  • Debs43565717 Debs (@Debs43565717) reported

    @GideonCRozner Yes and I asked the **** how he can sleep at night. Lying like that as I am not on the nbn. Finished with piss off! Scrotes

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