NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 307
Sydney, NSW 230
Brisbane, QLD 189
Adelaide, SA 134
Perth, WA 57
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Josh_B_Rosner Josh 👨‍👨‍👧 🌈 ✡️ (@Josh_B_Rosner) reported

    @Telstra When MY circumstances change, I call you & discuss it. But when a customer has always paid his 2 mobile phones & NBN accounts on time, in full, you nonetheless tell that customer you don’t trust them. I don’t mind the credit check. I mind being treated like a baby.

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @Aussie_BB I found that out. Doesn't help me at 12.45am when my internet dies, with no sign of an outage and the nbn box is showing red

  • ClaireHickey22 Claire22 (@ClaireHickey22) reported

    @Telstra can you please tell me who my friend in Longreach can talk to about her NBN? She is now using the third modem that has been sent to her with still the same problems. She is trying to run a business, has no access to her email and limited internet. Help please....

  • RHIIINOO_TV rhiiinoo (@RHIIINOO_TV) reported

    So I did the swap to @Aussie_BB and its been dropping out and speed are terrible is anyone else having issues with them? I'm paying for 110 down and 40 up I did 5 speed tests 3 outta the 5 were 90 down 16 up and the other 2 were 106 down and 29 up.. its hard-wired and fttp #nbn

  • EMacskasy Evan King-Macskasy - Proud Cave Dweller (@EMacskasy) reported

    Is anyone else finding that their NBN is so slow that trying to stream on tv results in prolonged waits whilst that bloody circle thing rotates and rotates and rotates.

  • swearyanthony Anthony B, (@swearyanthony) reported

    Seriously @NBN_Australia another "planned" outage that is announced 10 minutes after the "scheduled" start time? That's 5 in the last 2 weeks. Stop *************** and fix your stuff.

  • CaptDaags Capt Daags (@CaptDaags) reported

    @Telstra In the last 3 hours #NBN had been down for 1.5hrs. Apparently no fault.

  • Urquie_Coffs Greg (@Urquie_Coffs) reported

    @Telstra so internet down for another night. Phone centre says @NBN_Australia works should be fixed by Wednesday. Ok. But why hasn’t our mobile back up kicked in? We pay for it for just this issue. In the eastern suburbs of Sydney why is it not automatic??? Ridiculous.

  • TaraN71563887 Tara (@TaraN71563887) reported

    @EMacskasy Our NBN was like that and omg it was soo frustrating. We actually dumped it and went for 4G home wireless broadband instead. We never have issues anymore and no matter what time of day we always get at least 90Mbs and up to 200Mb/s. It's awesome!

  • TheDudeThor The Dude Thor (@TheDudeThor) reported

    @RHIIINOO_TV @Aussie_BB Need to go @launtel mate. God tier ISP. I've been with other companies that ****** me around but not a single issue with Launtel. The only issue i had was NBN related and Launtel razzed them up big time until it was fixed.

  • BelongAU Belong (@BelongAU) reported

    @gocatgo1 Hi Catrina, nbn connections may need a reset every week or two, to help prevent latency issues. To do this yourself, just grab a pen or paperclip and hold in the recessed reset button on the back of the nbn box. Feel free to jump into our DM and we'll run you through it -Rhys

  • Kherzii EXO Kherzii (@Kherzii) reported

    Welp, NBN has ****** up with the lines so I idk how long it'll be til I actually have internet as they haven't given an ETA on when the fix actually happens. All I know for now is that I'm indefinitely without net until then lmfao. F

  • ben_hr Ben Harris-Roxas (@ben_hr) reported

    @SuperCroup @NewtonMark Nothing an epic NBN clap back won’t fix

  • stinhambo Hambo (@stinhambo) reported

    @BrandDNA Well that NBN was obsolete before it was laid. Full fibre (which only needs upgrades at each end point) can provide 100x 5G speeds with no contention or environmental issues.

  • almaperdido33 Alma Perdido (@almaperdido33) reported

    @Weduh_ @Kherzii But they always **** up though right? I'm pretty sure NBN literally stands for Nothing But Nonsense or something along those lines.

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