NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 313
Sydney, NSW 247
Melbourne, VIC 189
Adelaide, SA 79
Perth, WA 53
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Corabko Grant (@Corabko) reported

    Hey @NBN_Australia and @MyRepublicAU the amount of times this utility you are supposed to be providing is dropping to unacceptable levels is a disgrace. #auspol tonight a 7:30 it was 6 up 1 down explain how that is fit for purpose

  • WhyTheFaceDude WhyTheFaceDude (@WhyTheFaceDude) reported

    Poisoned chalice tax deductions for businesses, some tech words, cloud computing wow!! These muppets are all over it. Just fix the ******* NBN they crucified would be a better use of funds. #Budget2022

  • mattjpwns Pumpkin Sconesy (@mattjpwns) reported

    @malgordon I switched to @Aussie_BB when NBN arrived. Zero regrets. Every time I thought I've had to call them (which isn't often at all, maybe 3 times over 4+ years), I've just jumped on to their "toolbox" from my phone and been told "incident in your area" with resolution times. Ez.

  • Tweetn2You Blue»Tweety«Bird (@Tweetn2You) reported

    @SpartaRulz @CorruptDropbear @PressStartAU That may be a problem with your retail service provider. Have you tried changing providers or to higher NBN tier for increased speeds, as I have personally reverted back to 50Mbps FTTN from +100Mbps NBN HFC & my connection is still capable of supporting Xbox Cloud Streaming.

  • mazzaboz Matt (@mazzaboz) reported

    Still looking forward to hearing people explain what should actually be cut though. You can't call for less debt and surpluses and still demand the next NBN imo. Raising taxes are only part of the problem.

  • grae_olsen Grae Olsen (@grae_olsen) reported

    @NBN_Australia Always do, and it's always the same response. Congestion. So I'm not sure how you fix a system based on woefully inadequate infrastructure?

  • rhath127 Richie (@rhath127) reported

    @Optus you guys are a bunch of crooks!! I was told you won’t be charging me for the modem due to multiple issues I was having with your NBN service. Then you guys just debit $732.66 from my account. WTF!

  • bren_maree BrenMaree (@bren_maree) reported

    @Barnaby_Joyce My fixed wireless NBN is terrible. Can my business have a $500,000 upgrade, or do I need to donate to the LNP first?

  • rollo75 Andrew Rollason 🐈🏴‍☠️ (@rollo75) reported

    @philofficer29 @ChrisMinnsMP Govt. owned Telstra announced the National Fibre Optic Network in the 1995 annual statement - to be built by the end of 2002 and for $8bn. Did privatised Telstra deliver the NFON by 2002, and was NBN 2.0 delivered by 2009?

  • Varangian0 Andrew Barratt (@Varangian0) reported

    NBN guy came to fix my NBN. He’s in an unmarked van. I said, contractor? He says “I contract to the contractor” ie; he gets **** all and the contract managers get loads… THERE’S THE PROBLEM #AusPol

  • Phillbertus Phillip Watt (@Phillbertus) reported

    @Pits666 That sucks. My NBN modem was down for ages. Noticed the green light wasn’t on on the power brick. Switched points in the power board and got it working…

  • jcarr903 Jcarr903 (@jcarr903) reported

    @Optus what the actual hell is going on? NBN 5g is down since last Friday, close to no phone service, I can’t use my phone, can’t use my wifi, get it together Optus, I see about 1000 posts here with unhappy customers unable to get basic service that we all pay for.

  • glensavill glen savill (@glensavill) reported

    @DanTehanWannon @A_Sinodinos So your for digital conectivity !! Well then why did you lot insist on still using the copper network when you redid the NBN under Turnball and then have to pay telstra witch you sold off 250 mill to keep it working every year . Maybe fibre to the home was better.Another F/up

  • El_JefeDelChop heath franklin 🦆 (@El_JefeDelChop) reported

    @stilgherrian The NBN is so slow that even hackers in developing countries couldn’t be bothered waiting around to steal our identities.

  • yvonnewallbank yvonnewallbank (@yvonnewallbank) reported

    Why is NBN down I asked, answer: node needs to be replaced but there are none in NSW so one has to come from Victoria. FFS

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