NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 295
Sydney, NSW 223
Brisbane, QLD 194
Adelaide, SA 127
Perth, WA 54
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Colac, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • natyxjae Natalie (@natyxjae) reported

    Does anyone know how we can get @NBN_Australia to come and investigate our FTTN service? @Aussie_BB have refused to send anything to NBN citing "no proof" despite us upgrading internal wiring, several modems and them still seeing the drop out issues on their end.

  • ReddestOfDogs Red Dog (@ReddestOfDogs) reported

    Hey @trevorlong, could you give me some advice please? After having no NBN service since march 29, and being sick & tired of banging my head against a @Telstra brick wall, who do you think i should change providers to?

  • JonnysLab Jonny (@JonnysLab) reported

    @NBN_Australia **** you, nothing but a bunch of idiots

  • MazionTrulson TRULSON MAZION - Proud Sewer Rat (@MazionTrulson) reported

    @iMusing LNP own goal with our glorious NBN once again proving to be the pile of **** we all know it to be...

  • FionaLakeAus Fiona Lake (@FionaLakeAus) reported

    @Telstra Facepalm. No, your own info online says that does not work for your customers on the NBN. I'd never heard of that 'virtual' number until today; so have no idea what it is.

  • natyxjae Natalie (@natyxjae) reported

    We've complained to their complaints department, telecommunications ombudsman and still cannot get anyone from @NBN_Australia to come and check their own cabling in our area. 2 houses down they have FTTP but we are stuck with ****** FTTN 😤

  • JCSargeant James Sargeant (@JCSargeant) reported

    @NBN_Australia @noelenejcraven_ Why does your website say "Planned maintenance is currently taking place" at my address, yet I have an email from my RSP saying "NBN has just let us know that they are doing emergency network maintenance in your area". Some honesty would be appreciated!

  • damienpbuckley Damien Buckley 🇦🇺🇬🇧 (@damienpbuckley) reported

    @NBN_Australia I’ve replied to her email and called and left voicemail. Just closing the case without having made any attempt at actually dealing with the issue is disgraceful service. Now trying to take it offline to hide it? Nope

  • maz_net_au Maz (@maz_net_au) reported

    @NBN_Australia When are you planning to start building the network? I'm getting roughly ADSL2 speeds through the phone lines (FTTN) still. I hope I can get fibre internet to get the kind of speeds available overseas for the last few years.

  • bluntshovels El Gibbs (@bluntshovels) reported

    [The NBN person went off to investigate the pit and hasn't returned. Of course this means the worst, when it comes to me getting internet again.]

  • petehanssens Peter Hanssens (@petehanssens) reported

    @NBN_Australia @PaulFletcherMP Basically my problem is that I don't know the difference between an outage and a service fault... if I knew that difference, all my internet problems would magically go away! 🎉

  • LadyPoop2 Lady Pooh ( Crazy Sewer Rat ) (@LadyPoop2) reported from Adelaide, State of South Australia

    @D_Melissa2 @TurnbullMalcolm MT never forgiven for the NBN.😑😐Too Unreliable......

  • mcbride_aws Laura McBride ☁️@🏡 (@mcbride_aws) reported

    @petehanssens @NBN_Australia Horrid

  • JCSargeant James Sargeant (@JCSargeant) reported

    @NBN_Australia Why does your website say "Planned maintenance is currently taking place" at my address, yet I have an email from my RSP saying "NBN has just let us know that they are doing emergency network maintenance in your area". Some honesty would be appreciated!

  • petehanssens Peter Hanssens (@petehanssens) reported

    @NBN_Australia Hi Rosemary, i'm talking about monitoring of your service... @NBN_Australia provides the infrastructure so if there's a sudden drop in traffic say due to an outage, then if you have monitoring then you don't need to have access to account information

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