NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 307
Sydney, NSW 241
Melbourne, VIC 192
Adelaide, SA 76
Perth, WA 54
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • amoloch007 Amo (@amoloch007) reported

    @NBN_Australia Please fix our NBN in Dandenong

  • stewartsmith Stewart Smith (@stewartsmith) reported

    I'd thought now that NBN being a thing in Australia that the internet connections here would be better. No, my home connection in Seattle is only 20x faster down, and 100x faster up.

  • DontrishTrish Trish (@DontrishTrish) reported

    @Connundrum54 YOU have a very very POOR memory. Krudd wanted the better end of the NBN , the LIEberal prostituted the process and gave Australians **** NBN. now run away and check the facts in relation to and stop becoming just another LYING LIEberal

  • Shaun_R Shaun Ruigrok @Shaun_R@aus.social (@Shaun_R) reported

    @bandit_hat_ @AzureSupport Same issue in our M365 Tenant here too. Seems to be isolated to @Telstra NBN IP addresses, which earlier today were geolocating to Melbourne Australia and now suddenly geolocating to Tashkent, UZ (Uzbekistan).

  • JamesBruce2202 James Bruce (@JamesBruce2202) reported

    Waited 8 days for @NBN_Australia to come, only to find out after the fact that there was no appointment. @Telstra never thought to tell me. So I’ll wait another week for (probably) the same thing again. Anyone looking for internet AVOID @Telstra!!

  • SamMalcolm1414 Sam Malcolm (@SamMalcolm1414) reported

    My Telstra modem bricked, and they’re refusing to help me until tomorrow because the team that manages my service isn’t around even though it’s the same modem as is used for NBN. Terrible CX. It’s going to end with them needing to send me another anyway just do it now???

  • brendan93261613 brendan brown (@brendan93261613) reported

    What is going on at foxtel now no service because of nbn ??

  • ciaomeow Angie Retsos (@ciaomeow) reported

    Anyone else have problems with calling and NBN with @VodafoneAU?

  • Shaun_R Shaun Ruigrok @Shaun_R@aus.social (@Shaun_R) reported

    Hey @Telstra and @MSFT365Status have you broken something? Telstra NBN users IP addresses in Melbourne, Australia are suddenly geolocating to Tashkent, Uzbekistan according to Microsoft 365!

  • DoodyDarren Darren (@DoodyDarren) reported

    @Connundrum54 If you think that, you don't understand the technologies involved. The 5G network would slow to a crawl with only a fraction of the load the NBN carries.

  • DeclanRurenga Declan Rurenga (@DeclanRurenga) reported

    About to complete the second full day without internet and folks I am simply asking if the NBN have the right dates for maintenance to the ISP or if they're simply unable to provide a service.

  • AviOrski AvSteR (@AviOrski) reported

    Incredibly frustrated with @NBN_Australia - 4+ days with no internet. No updates, no eta. Just see ‘network degradation’. My provider @Telstra has no updates. Impossible to live and work without this basic function. HELP

  • FossatiNic Nicole Fossati (@FossatiNic) reported

    @TelstraDev I got rid of my modem/nbn, using yr mobile broadband. Stoked xcept can’t connect PhilipsHue😡 without stupid ethernet/router, or a travel modem with wireless bridge mode. Does my 4GXHotspot have this mode? If not, is there a workaround? Thanks

  • AlbertoPolintan Alberto Polintan (@AlbertoPolintan) reported

    Hey @Aussie_BB , any update on the NBN outage in postcode 3192?

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @KingsleyMesner @MrKRudd @10NewsFirst All the issues are down to LNP changing the direction and rolling out an expensive dud network. For it to be valuable NBN is removing the LNP tech and replacing with all fibre. Look at NZ at what we could have had if LNP didn't mess it up. #nbn

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