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NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CarmelFay
    Carmel Fay (@CarmelFay) reported

    @robb_j_m Starlink. A satellite connection through the NBN in our rural area was a bit of a nightmare. Starlink is reliable, no limits on usage, and we never get throttled. I'll never go back.

  • markdavaus
    J Pipsam (@markdavaus) reported

    @robb_j_m I'm paying $99 for Gigabit, with NBN just giving me a FTTP upgrade at no extra cost. My parents paid $120 for 7Mbs a decade ago until NBN finally gave them FTTN. Price per speed on the higher end has absolutely come down in price compared to the pre-NBN duopoly.

  • econoadabsurdam
    Econo ad absurdam (@econoadabsurdam) reported

    When the ALP talks up something like the NDIS or the NBN and says that it will help increase productivity, what do you think they mean

  • nya_aneko
    AnekoNya~ 🌸🏳️‍⚧️ (@nya_aneko) reported

    @venteaVT My house has starlink, runs at about 160 mbps at best and it’s like 3x faster than the nbn at my parents house, Australian wifi is so bad

  • Michael44814776
    Michael Brennan (@Michael44814776) reported

    @BamBam0667 @EnergyWrapAU No, nbn has cost far more due to LNP. LNP original costing: Promised $29.5B (2013 election); revised to $41B in Strategic Review. The evidence is that in the caucus , as detailed in Turnbull’s book, Abbott simply wanted LNP to be contrarian about nbn. They stopped the fibre rollout and replaced it with copper. At the time, LNPs message that nbn would go over budget was favoured due to a complicit media. For instance, when the ABC science editor did a comprehensive comparison between labour’s FTTP and LNP copper, the report was spiked until after the election, due to ABC management wanting to appease LNP. Then, under LNP, ABC did not have a science editor. Consider the subsequent dearth of reporting by ABC in following years about the biggest infrastructure project ever. Consider that Turnbull appointed a former business associate to be chair of ABC whilst a Director of NBN snd whilst a ceo of a supplier to NBN with a $100m contract for design and fabrication of copper based distribution boxes, which have subsequently been removed. So there is no surprise that the public were force fed the line that all that glitters is copper. The reality set in when the deterioration of the copper network became apparent to punters. The cost of NBN is now at approx $50B with $54B to 2030 to due to the replacement costs of LNPs copper systems with fibre. So Abbott and Turnbull cost the country many billions not to mention the years of misery and lost productivity by prolonging the copper network.

  • mez_spy
    Mary Spy (@mez_spy) reported

    @AjaxXanthe See if you can get extra mobile data from your provider. We had an NBN issue a couple of years ago & not sorted for more than 2 weeks. We could get additional data on mobiles or a dongle for home

  • Leo_Puglisi6
    Leo Puglisi (@Leo_Puglisi6) reported

    Unfortunately @6NewsAU won’t have live by-election coverage tonight (NBN issue) but this is a great thread for Farrer We will have reporting later in the night once results have been reported!

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @robb_j_m What type of connection do you have? Anything with the copper in it such as fttn, fttc and HFC are allowed to drop out about 5 times per day and nbn don't consider it a fault. Fttp is much more reliable and only drops if there's network maintenance

  • JarOfSteve
    Steve (@JarOfSteve) reported

    @algorithmsayshi Tried clearing app cache ? Could be using CGNAT as well. Getting a static IP from ISP could fix the issue. Also, you could try turning off the NBN box for twenty minutes to see if you can pick up a new IP that's not flagged.

  • mrr78504
    MR Reilly (@mrr78504) reported

    @econoadabsurdam @LeeRespecter The NBN might plausibly have increased productivity if it had retained its original scope (A FTTN fibre backbone network independent of Telstra that would allow telecommunication companies to compete on an equal footing). Instead it got rolled out first in Tasmania.

  • ILONations
    International League of Nations (@ILONations) reported

    Remember: • The NBN cost blowouts • Murray-Darling billions • Bushfire reform promises • Previous “fuel security” fixes Big headlines don’t always mean structural problems get solved. #AusPol #Infrastructure #EnergySecurity

  • purana
    purana (@purana) reported

    Been trying for weeks now to get a NBN service (FTTN) connected for my mother. But TPG who she was with, and who she had service moved with just gave her the run around. They said it was provisioned, yet no DSL sync light and trying to get that resolved went in circles.

  • jimboot
    Jim Stewart (@jimboot) reported

    @eevblog @Aussie_BB Been on on Starlink maybe 5 years. I can remember one outage because of a Solarflare. Wireless NBN was every other day. Good old Govt again

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    @robb_j_m live beyond NBN only about 150k from Melbourne had dial up originally then adsl2 but no home net for years despite paying for access now only mobilenet & my phone one of many network blocked that was January when irl the roadside letterbox disappeared #offline

  • TheGurusWife1
    The Guru’s Wife (@TheGurusWife1) reported

    @robb_j_m NBN is unreliable in my area. I have Starlink $139 AUD per month Starlink is the only reliable service here

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