NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 295
Melbourne, VIC 243
Brisbane, QLD 120
Adelaide, SA 113
Perth, WA 69
Gold Coast, QLD 7
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Sunshine Coast, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    “We recently announced a $750 million commitment to upgrade the nbn Fixed Wireless network. We are extending the range of more than 2,200 Fixed Wireless infrastructure sites and 22,000 cells, increasing our total coverage footprint by up to 50%.” Stephen Rue, CEO

  • ShadowSepia 💯🕎Sepia (@ShadowSepia) reported

    @Kn0wledge_B0rn7 My bad bro. I forget about NBN ✊🏿✊🏿✊🏿.

  • IanWoolf IanWoolf (@IanWoolf) reported

    Zoom yesterday and today is distorting voices and cutting sound, on both Oz and US meetings. For the US interview we had to cut video to improve sound. NBN says all good at my end, so @Zoom, what's happening? Rude to then cut the interview off with a demand for upgrading to pro.

  • whophd Christian Kent (@whophd) reported

    @DavidBe53174057 @PhillipQuirk4 … and this entire “vertical integration” problem was solved during the creation of NBN Co, the benefits which last to this day: You can switch retailer in 1 hour, because the natural monopoly (cables in the ground) is governed by a non-retail operator. 4/4

  • green_brads Green Brads 💚🏳️‍🌈 ⚣ (@green_brads) reported

    @SHamiltonian This is great in the cities, but not in US regions. Unlike the US, NBN is forced to service most regional areas, a cross-subsidy we all pay. If this causes perverse outcomes then maybe the Govt should subsidise from budget, not NBN's balance sheet?

  • FGecolarge FG (@FGecolarge) reported

    @NBN_Australia Technically the problem is not an 'outage' but it is so slow it may as well be an outage. The web page you recommended could be much better and more accurate. Covering 'roadworks' etc. This would save everyone's time - please pass to management!

  • charlietech Charlie (@charlietech) reported

    Telstra rang today. Promised take me thru how to remove a virus from my NBN. I was just settling in for a nice chat & the opportunity to create some cool scam content for my radio show when Ajif hung up on me. So rude. He might ring back later though?

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    “In April 22 we also successfully issued our first Green Bond & this generated proceeds of $800 million... these funds will be allocated to projects nbn undertakes as part of our commitment to create a faster, greener network." Stephen Rue, CEO

  • AdriaticoA Adam Adriatico (@AdriaticoA) reported

    @NBN_Australia I've had no NBN service since Sat morn (6 Aug). Your status page says there is an outage but does not say what the problem is or provide an ETA. Calling TPG doesn't do anything as they refer me back to you because they don't anything either. Neutral Bay NSW. Pls dm

  • aussiewongm Marcus Wong (@aussiewongm) reported

    Given the NBN network in my neck of the woods is ancient HFC cables strung between power poles, I'm guessing some dumbarse has put their car into pole, or a idiot overhead truck driver took out the cables.

  • PaulHenry524 Google it mate! 🙄 💉 (@PaulHenry524) reported

    Cursèd @telstra. Day 13 sans NBN / internet. Each day or so I go onto Chat and we go through modem power offs, resets. Endless merry go rounds. My guess is a tech visit will be the only solution. But we’re about to head into week 3. The data top ups via the modem sim are …

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    “Our New Developments team has so far delivered nbn network access to more than one million new properties nationally. We want to continue to work with developers – not merely as a technology enabler - but as a serious, critical infrastructure partner.” Stephen Rue, CEO

  • FGecolarge FG (@FGecolarge) reported

    @NBN_Australia Telstra doesnt show an outage either.

  • nut00003 Matt N (@nut00003) reported

    @judicarlee_ We had a plan to fix it called the NBN, then it was completely gutted by the LNP to save money

  • Feline_Shady feline shady, déclassée (@Feline_Shady) reported

    @ladyaimless1 @drenth_sarah @PW_Arts similar issues... & the pathetic messages left when i didn't answer... got rid of my landline when nbn came through + totes love caller id display

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