NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 327
Melbourne, VIC 260
Sydney, NSW 224
Adelaide, SA 85
Perth, WA 53
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • sydneysider92 Venu Parthiban (@sydneysider92) reported

    Anyone else experiencing Optus NBN outage in the Baulkham Hills area? It started an hour ago when the storm hit. #optusnbn #optus #optusoutage @Optus can you please give some update. Website says there's no outage but many of us on the street have no internet.

  • YoungWazza2 Warren 👉☕️ (@YoungWazza2) reported

    Morning, another NBN saga at 10.30 last night. Nbn box has **** itself, D made the calls.. helstra can't get onto nbn now apparently.. D goes to Facebook helstra complaints group, seems like we aren't the only ones in the Hills but having high medical priorities dosent help now

  • new1drawn New1drawn (@new1drawn) reported

    @VodafoneAU I swear your nbn service is the worst. Your wifi hub is not far off going into the bin

  • tinyandtrash jennaye 🌈 (@tinyandtrash) reported

    i just wanna play valorant please its been 20 hours and the NBN is still down @NBN_Australia 😭😭😭😭

  • MGRANT65 Malcolm Grant (@MGRANT65) reported

    @kingfchicken @sunflow15685280 They’re nowhere near the LNP People keep doing this ‘they’re both the same’ crap The party of Medicare, NDIS, & NBN, the Family Court, is exactly the same as the party that spent their entire time in office destroying them

  • Chris_Ruiz777 Christopher Ruiz (@Chris_Ruiz777) reported

    @TPG_Telecom NBN service seems to be out again in the same area, any update on what the issue is and when it will be back online?

  • riktheozfrog Rik Shepherd (@riktheozfrog) reported

    @RobertSacco18 Well Labor always **** at maths. Like Blackout Bowen allocating $20 billion for the grid to connect all "the renewables" when the CSIRO said it'd take $1 TRILLION! And the massive blowouts for the NBN and NDIS

  • TravelingWebGuy Timothy Lavelle (@TravelingWebGuy) reported

    @NBN_Australia can we get an update on the NBN outage affecting the 2115 post code area? I'm sure others are also affected and would like to know

  • tinyandtrash jennaye 🌈 (@tinyandtrash) reported

    @ItRhiRhi @NBN_Australia @Aussie_BB oh noooooo 😭 why is it so horrible mines been going on well you know how long it’s been going on LMAOOOOO

  • IamDhillonRoop roopdhillon_ (@IamDhillonRoop) reported

    @sydneysider92 @Optus Down in Bella Vista. NBN co and the ISP shows no fault!

  • BrittA2211 Toss a Coin to Your Photographer (@BrittA2211) reported

    Alright, good ISPs for the Illawarra? My current provider has closed and bumped me onto someone else, and now I only get 1/3 of the speed I was getting before. I have NBN, but the **** NBN, I dont have FTTP. Not touching TPG or Optus, so dont even recommend them.

  • AdamFowler_IT Adam Fowler (@AdamFowler_IT) reported

    @Matt_Tulk @NBN_Australia Yeah that's the problem I have now too

  • SaeidValipoor Saeid Valipoor (@SaeidValipoor) reported

    there is outage with NBN in Cherrybrook while both telstra and nbn site say there is no outage. again with a small storm some area like Cherrybrook or kellyvile don’t have internet and castle hill no power. this means when they design with no incedient mamage. Disappointed #nbn

  • chrisbasa Christina (@chrisbasa) reported

    @NBN_Australia have had horrendous NBN for 3 weeks, between yourself n @VodafoneAU you have cancelled 2 NBN tech call outs to check the line. Paying for 250mbps and we are getting 6mbps - FIX THIS ISSUE NOW!!! 8 calls to Vodafone, next call TIO (telecommunications ombudsman)

  • Peter_Hindwood Peter H 🇦🇺 (@Peter_Hindwood) reported from Sydney, State of New South Wales

    The #NBN IS Down in #CHERRYBROOK right now as of 2130 funny how a simple storm can break the @NBN_Australia by the way my service provider is @iiNet

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