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NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dubbo, NSW 3
Hobart, TAS 2
Sydney, NSW 72
Melbourne, VIC 42
Adelaide, SA 31
Brisbane, QLD 54
Perth, WA 21
Arumpo, NSW 1
Bundaberg, QLD 1
Taree, NSW 1
Rosalie Plains, QLD 1
Campbelltown, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • GoodFellaBoiBoi
    GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported

    @showcallcrewing @NBN_Australia I do not know. I use iiNET, they responded well, once i was able to talk to them. I did ask for a refund for the days I have no service. So they promised to fix it within 24 hours. I also made notes, and responded to their feedback email, and summarised my notes.

  • GoodFellaBoiBoi
    GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported

    @NBN_Australia If a service provider says there is an NBN outage but it is not listed in you website what should I do?

  • trickyidnego
    Millicent Bystander (@trickyidnego) reported

    Waiting for nbn person to fix my internet. Has been down for over 2 weeks. Today my provider will take $$$ from my account to pay for internet i haven't been able to access. Capitalism is a beautiful thing BTW other countries fix stuff on the day but hey, oi oi oi oi

  • Vision_iii
    VISION 🇦🇺 (@Vision_iii) reported

    @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

  • Hudson11630916
    Hudson (@Hudson11630916) reported

    @PatrickGormanMP Labor will bankruptcy the country on that hill but never say how they will fund it just like NBN blow out and the unfundedNDIS let alone the states debts racked up the LNP had pay for as Labor now claims the LNP created the trillion dollar debt.

  • fictillius
    Eddie Redcliffe (@fictillius) reported

    Publicly owned generators in the NEM today are some of the worst players in the market withholding supply to force peak prices up. NBN is a financial/business disaster. (Though the network is actually good)

  • Nirgal451
    Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported

    @cmkusher We’ve had terrible governments for 25 years. No real economic reforms and throwing tens of billions at poorly thought out thought bubbles like NBN, Inland Rail, Snowy Hydro 2.0, NDIS etc etc

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @STEVEFI14205588 when power and all communications services were out for 6 days after last flood my ISP disconnected my NBN service because i could not go online to pay my bill because the NBN and all mobile service was down. ironic that even when there is no service we still have to pay for it.

  • MattFinch484805
    Matt Finch (@MattFinch484805) reported

    @TheAusInstitute Malcolm wants to defend the country with Dorkas. Like his Dorky garbage NBN and Snowy snowflake grift. You can bet whatever Malcom here is advocating for his face will be deep in the trough

  • harrypanopticon
    panopticon (@harrypanopticon) reported

    @OMGTheMess Exactly. Not investing in Australia for 11 years now, since the NBN policy disaster basically, has never been so beneficial for my overseas company. The company made profit the moment I gave NBN Co and TPG/AAPT the flick. Never have seen consumers been ripped off collectively with the silent approval of a regulator.

  • RedPocatto
    RedPocatto (@RedPocatto) reported

    @kicksupport Australia NBN did me *****… Internet was down for 4 days. My streak is destroyed. 😭👍

  • MadLatham
    Maddie Latham (@MadLatham) reported

    My phone reception has been having issues, yesterday the nbn carked it and I got spat on (my bag) by someone in Footscray. I’ve ordered $60 worth of coffee this morning, had 2 long blacks and I’m about to walk the dog in the rain and go to a bathhouse this arvo.

  • KyBroome35
    Ky Broome (@KyBroome35) reported

    Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!

  • shaunacohn
    shauna cohn (@shaunacohn) reported

    @Cassy090909 @Starlink Be alright if we could actually GET NBN!! Did you know some areas still don’t have nbn and so are at the mercy of ineffective private companies charging money for a half arsed service - try Gold Coast Coomera for example - noooothing, starlink charge up an upfront fee of $1365…

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    @RyanJones6980 @Starlink @starlink is only AU$10/month more than NBN plan in my area (regional NSW). It cost me $300 up front to connect to the NBN, and it's been heartache since then. Those in my local area have not reported any issues since connecting several years ago.

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