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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 195
Brisbane, QLD 121
Sydney, NSW 270
Adelaide, SA 104
Ocean Shores, NSW 1
Perth, WA 63
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ford_smokey7
    Mel Amethyst Dass Ford © (@ford_smokey7) reported

    i sent an analogue pink slip readout to china hong kong 488 Ferrari kit walker ford sports exhaust thru the grid blew all the spliced ford wire in the nbn network here. should burn every hardpoit into space in my area of command in southern hemisphere ford cable and wirelees

  • thekatietonia
    Katie (@thekatietonia) reported

    @iamnaroz @NBN_Australia It has broken my mind

  • psg_au
    Peter (@psg_au) reported

    Hi Brad, Sorry to intrude, but I came across your NBN welcome letter. since the NBN was installed, it has never worked. Optus say the phone line to house is damaged & must be replaced. so does theNBN tech BUT, a week later, NBN have done nothing about it. Can you help?

  • mfsampson
    Mike Sampson (@mfsampson) reported

    @TheRealEdDawson @NBN_Australia Really underhanded. The way it was visible in the envelope it was designed to basically trick people into opening it. Given how many people would be doing it a bit rough this year it's quite ****.

  • UnicyclesWill
    Will (@UnicyclesWill) reported

    Honestly had such an awful experience trying to NBN sorted with Internode. Poor communication, slow response times. Ultimately canceled the service for a more expensive, slower 4G plan. Getting $80 refund, but they are charging me $60 in service fees. **** off.

  • jesse42729070
    jesse (@jesse42729070) reported

    Just me or is anybody else having major Internet outages in Victoria I can’t do anything Google went down last night and now my whole entire Internet what’s going on? @NBN_Australia @Optus

  • Steve85405764
    The Fuzzyiguana (@Steve85405764) reported

    $SSM ... Service Stream will effectively be providing nbn with operations and maintenance support across all mainland states and territories under either the Unify Networks or Services agreements. SP goes down?? Go figure $SSM ok by me

  • UnicyclesWill
    Will (@UnicyclesWill) reported

    @NBN_Australia You didn't provide a link. I've been speaking with Internode and NBNCo supports for 3 weeks. NBN botched the installation in this complex and wants us to pay to fix it. Internode won't intervene and won't discuss further.

  • psg_au
    Peter (@psg_au) reported

    @NBN_Australia Can I ask how many poor people have lost their jobs because they have been unable to work at home, given the quality of the internet service you (or more correctly DONT) provide? I’m lucky I have a local Library....

  • xtianinmanly
    christian menou (@xtianinmanly) reported

    @NBN_Australia Outage in NSW 2093 since 8:15am on 16-Dec-2020!Network still down after 11 hours today, what sort of service level is that? What are you doing about it? Any ETA? Any fallback you offer?

  • danander11
    Dueling Kraken tinfoil hats (@danander11) reported

    @exetel nbn outage in Springwood, NSW 2777 A storm came through. Power was out 20-30 min. Back on now about 30 min. Still no nbn. Tried resetting.

  • iamnaroz
    Naroz (@iamnaroz) reported

    @thekatietonia @NBN_Australia Noooooo I'm sorry that really sucks dude 😭

  • thcnunz
    Nino Iaccarino (@thcnunz) reported

    @NBN_Australia Why do we as the customer need to ensure our RSP are doing the right thing? Surely the historical records can show consistent issues in the area.

  • psg_au
    Peter (@psg_au) reported

    @NBN_Australia NBN Australia- working extremely hard to ensure that provide the worst customer service experience GLOBALLY! Striving for that No1 title.. Well On the way Guys, keep it up!

  • thekatietonia
    Katie (@thekatietonia) reported

    Crying and writing a complaint to the telecommunications ombudsman isn't how I planned to spend the day. @NBN_Australia

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