NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 282
Sydney, NSW 231
Melbourne, VIC 229
Adelaide, SA 100
Perth, WA 48
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AngelaMBarra Angela Barra (@AngelaMBarra) reported

    @Optus How can your customer service team on the app not know thay there's a network issue with the nbn? Why do we keep getting told to trouble shoot after a week when it's been a nbn network issue caused by floods? After 4 + Internet gets fixed for an hour or so then goes again.

  • rowly_emmett Rowly Emmett (@rowly_emmett) reported

    @NBN_Australia Is there no way for traffic to be rerouted via Gold Coast? There are thousands without service in Currumbin, Tweed, and of course rest of Northern Rivers. No redundancy at all?

  • sean_callow Sean Callow (@sean_callow) reported

    Our @Telstra home internet has been down for 15 days, with visits from 3 different NBN techs who all said we need a new @Telstra modem. @Telstra customer 'service' continually starts our conversation from scratch and refuses to do anything except book another NBN tech

  • jaspersharpe_ Jasper Sharpe (@jaspersharpe_) reported

    @elonmusk When is starlink coming to Australian central cities? @elonmusk The Australian NBN is garbage so I am very excited for @SpaceX to get starlink ready.

  • gergnz Greg Cockburn (@gergnz) reported

    Approximately two years ago we got NBN. Went from ~4/1Mbps down/up, 20/7ms latency/jitter ADSL2+ to ~100/40, 8/0 FttC. Already not enough. Get complaints games take too long to download and streaming/video upload isn't enough. Sigh... Why couldn't we have gotten FttP 1000/1000?!!

  • caskings caskings (@caskings) reported

    @riskybusiness @NBN_Australia What I can’t believe is they are blaming lack of road access etc. Other carriers hired helicopters to get their required staff and equipment in to fix their backhaul fibre networks and in one case that I’m aware of also gave some supplies (water etc) to individuals in Lismore.

  • noegdud Noegdud (@noegdud) reported

    Also, @NBN_Australia if this isn’t enough to warrant better service Imma get really grumpy…

  • Crystalj1983 Crystal Johnstone (@Crystalj1983) reported

    @BertHellscream @NBN_Australia Yep at least as far down as evans head and mobile service is spotty as hell here

  • shazlharro Female Minister for Koalas 🇺🇦 Surviving BC 🎀 (@shazlharro) reported

    @no_filter_Yamba @ellaNbuckland *Banora Point. Locals say it’s a NBN issue, possibly weeks before it’s fixed.

  • m_mann1 Merilee Mann (@m_mann1) reported

    @Ballyurra Paid into bank accounts a lot of people can't access right now. What about those on the Indue card? Businesses without EFTPOS because comms are down are demanding cash. A fibre NBN might have come in handy right now.

  • nicholasevering nicholas everingham (@nicholasevering) reported

    @NBN_Australia How about deploy a temporary solution today anyway and stop wasting your customers time. Here in Murwillumbah we have barely any phone network, and no NBN, please do something today

  • llewcom Llewellyn Comms (@llewcom) reported

    @iSub @Telstra I heard an NBN team is on their way to Woodburn with the army to see what the situation is. They're taking generators and other equipment just in case they can access the node. Re mobile service there is no update

  • jaspersharpe_ Jasper Sharpe (@jaspersharpe_) reported

    @elonmusk When is starlink coming to Australian central cities? @elonmusk The Australian NBN is garbage so I am very excited for @SpaceX to get starlink ready.

  • B_P_Walker Ben Walker (@B_P_Walker) reported

    @ClareSavage17 @NBN_Australia @Telstra Having recently gone through this same experience and enjoying an inferior service with NBN, I share your concern here Clare.

  • nicholasevering nicholas everingham (@nicholasevering) reported

    @NBN_Australia Shane Warne died because you took too long to fix the internet. Please implement a temporary solution asap! 🥺

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