NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 279 |
| Melbourne, VIC | 229 |
| Sydney, NSW | 214 |
| Adelaide, SA | 112 |
| Perth, WA | 47 |
| Sunshine Coast, QLD | 3 |
| Rosalie Plains, QLD | 3 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Gold Coast, QLD | 2 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Julian Noble
(@electricwings) reported
@TelstraEnt Does the rest of Telstra know this though? Some Internet Direct services have been (with reduced features) migrated to NBN - and support/complaints doesn't know anything else exists.
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J.Danielle
(@yegjds) reported
@NBN_Australia Any updates on timing re HFC connections? We’ve been waiting almost 5 months and 5 people on a weak mobile service is driving me crazy!
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neeks✨
(@teakittyy) reported
@NBN_Australia Hi it’s damage to my actual box - I have filled out the form on the nbn website but haven’t contacted my provider yet - should I do this as well?
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J.Danielle
(@yegjds) reported
@alicb3000 @NBN_Australia Apologies. Was the same issue. But happy to delete.
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Paul Wells
(@CharingCrOZs) reported
This Years June 21st Psyop Disconnecting the NBN service of the elderly
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CamoMo23
(@CamoMo23) reported
@NBN_Australia "Let us know how we can help". Sure, hand over the entire network infrastructure to a competent service provider and get out of the industry permanently. Would that be possible? Going to assume "No", thus there is nothing you, or your automated response, can assist me with today.
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✌Liz Franklin
(@Mcali4) reported
@maureenchuck1 @ScottMorrisonMP @RadioNational They must not have internet or mobile phone service.. where is he? Australia? Oh.. yes he is. #nbn
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nbn™ Australia
(@NBN_Australia) reported
@DrLovePants Hi Ross, occasionally, outages are unavoidable due to works required in an area. We don't have access to advise exactly what works are taking place however our internal nbn support team will be liaising directly to your provider when updates are available. 1/2
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waggacrow
(@waggacrow) reported
@TurnbullMalcolm @M_McCormackMP He will now return to Wagga to enjoy the slow NBN your govt put in. That should put things in perspective.
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Greg
(@humbleminion) reported
Oh joy, a nice letter in the mail from @Telstra telling me 'we know you still have no NBN connection despite 30 months of @NBN_Australia faffing about being useless, and we don't know when you will, but we're cutting off your legacy service on Sept 10 anyway, have a nice day!'
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Vasili Theo
(@VasiliTheo) reported
@NBN_Australia 2/2 I just find it unacceptable that an NBN technician did an incorrect patch that resulted in my lost of service. Not only is this mistake resulting in loss of income but I am paying for a service that I'm not even using.
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💧Elizabeth Marr
(@JmarrMarr) reported
@davidbewart Some of us think they are already there. I asked NBN news why they wasted valuable evening news time with an internet overseas story of a dog who followed his owner to hospital & waited outside. They said to break up bad news with good news stories. Spare me
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Mattie G
(@Mattiegeesus) reported
You’d think with over 20 years as a customer with @telstra you’d get a better customer service update rather than being kept in the dark with a broken @NBN_Australia issue. I haven’t had proper nbn speeds for 5 days now.
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The information age turned into a dud, huh?
(@BrendonOConnor8) reported
@EmilyTisbury The LNP are treating it like the NBN. Being 1st at the worst is still not 1st
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Pz NTD
(@NTDNathan) reported
NBN down a again, haven’t had internet for almost 4 days