NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 29 |
| Melbourne, VIC | 63 |
| Sydney, NSW | 89 |
| Brisbane, QLD | 62 |
| Perth, WA | 20 |
| Taree, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Campbelltown, NSW | 1 |
| Hobart, TAS | 1 |
| Mildura, VIC | 1 |
| Toowoomba, QLD | 1 |
| Dubbo, NSW | 1 |
| Warragul, VIC | 1 |
| Windermere, QLD | 1 |
| Port Stephens, NSW | 1 |
| Long Forest, VIC | 1 |
| Arumpo, NSW | 3 |
| Cairns, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paradoxa (@Paradoxa18) reported@DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones
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Melanie Usher (@mjgal) reportedScheduled power outage and NBN outage. It’s a very Amish Monday morning.
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LambDownUnder (@LambDownUnder) reported@TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.
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Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia sure enough this problem still isn’t resolved. Outage page has been showing us as facing network degradation all week. Regular dropouts and slow connectivity. Will you ever fix this???
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Cdbrown (@BrowntownBrew) reported@pigways @Batman2242 NBN satellites have been in service since 2013 that provided a significantly improved service for remote and regional areas. Starlink only arrived in the last few years. Perhaps Amazon was able to meet the design and contract requirements set by #nbn and starlink couldn't.
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Sharpe (@Sharpe75299870) reported@GreenTyler27 I cant remember even 1 gov project being completed on time and on budget. Completely the opposite, snowy 2 ..... How much has the NBN cost us! Jacinta spending spree! The list of failures never ends in Australia
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Lynx Raide ¤ レイデ•リンクス (@LynxRaide) reportedOkay plan from here is 4G dongle until my Starlink is delivered and installed. Didn't really want this option but kinda got no choice cause NBN is stupid how they run things.
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panopticon (@harrypanopticon) reported@SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.
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Pauly D (@DK_Flipper) reported@KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....
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💛 Teelo Bee 🐝 (@Teelo_Bee) reportedIm also not claiming it 100% never happened. Or that I was 100% wrong. As I’ve seen no real evidence to disprove this is false either. But if it wasn’t said directly in the BBN server I don’t wanna act like it is. Even if YouTubers and NBN devs supported it to be unintentionally.
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Aimee Maree (@aimee_maree) reportedDownloading apps to buy cheap end equipment to give something’s a try and wow this not a pleasant experience. As Tech Lead would not have let this code out. Session management is so poor. The sites lag even on town based NBN. No company cares anymore tbh they just lock you in.
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Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported@FannyFitch Maybe they need to go back to the fail-safe future, using Labors' Full Fibre NBN, that Vested Interests installed the LNP Crime Org Puppet Junta to nobble with stone age Copper. It operated well, for over 65 years, even on iron age Copper, before being sent into the cloud.
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Mark A (@MarkA5859) reportedI really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.
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Cdbrown (@BrowntownBrew) reported@basespanker @Batman2242 That was a fttn upgrade with Telco support, but libs called it fraudband due to the minor upgrade so it got scrapped and years later the #nbn was formed to rollout fibre to 93% of premises. LNP got in and decided to do fraudband
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Optus Help (@optus_help) reported@KatrinaLarsen Hey, Katrina. We're sorry to hear that your service is currently impacted by an NBN outage. In the instance that your Optus modem that does not facilitate 4G back-up, our teams will look to provide interim support such as the Optus Internet Assistance Kit. This can be posted or collect from your nearest Optus store. If you hold an Optus Prepaid or Postpaid Mobile service, please don't hesitate to send through a Direct Message, and we can look to apply some Mobile Data to support using your Mobile as a Wi-Fi hotspot in the interim. - Dillon