NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 322 |
| Melbourne, VIC | 264 |
| Sydney, NSW | 230 |
| Adelaide, SA | 89 |
| Perth, WA | 50 |
| Gold Coast, QLD | 4 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Gisborne, VIC | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Ballarat, VIC | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Ragen
(@TomRagen) reported
@NBN_Australia I have sent you a DM. @VodafoneAU have called and said you have fixed the problem but I highly doubt you have been able to send (and I haven’t seen) a technician out to my address to replace the part since I sent my last tweet to you 24 hours ago. #Frustrated
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Kai
(@KaiHarderer) reported
I’ve said it 20x and I’ll say it again, **** @NBN_Australia and **** @MyRepublicAU Awful services even when they are working.
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
Trying to understand the parameters of the service provided by @NBN_Australia Is the expectation that the service comes with dropouts? There is no guarantee of continuity of service and dropouts are to be expected? Is there a threshold of how many dropouts is acceptable?
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Vodafone Australia
(@VodafoneAU) reported
@_camohara Hey Cameron, what's been going on with your nbn service? We'd be keen to get it looked into ASAP. Give us a buzz on 1300 801 122 and we'll get it checked out.
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Chris J. Caine
(@ChrisJCaine) reported
@VodafoneAU network down in Canberra NBN?
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Iman Yousef
(@imanyousef_) reported
@NBN_Australia @womensday @BelongAU is company is ignoring my emails and not providing NBN correctly !! How do we get nbn with this bad company!!!
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Gordon Farrer
(@grdn19) reported
@Telstra I’m not on the nbn. When I called for help the recording said to use the online messaging/texting support service — which had already failed me.
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Graeme Horner
(@graeme_horner) reported
@Telstra Hello Ash, yes I have spoken to a great number of people over the last 6 weeks. Like you, all very apologetic and insisting they will help, but literally nothing has been achieved by any of them. Then I get a text saying the case is closed, despite still not having NBN or phone.
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Cameron O'Hara
(@_camohara) reported
@VodafoneAU your NBN service is ******* terrible
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Egderp #ShantaeForSmash
(@Egderp94) reported
@NBN_Australia @NBN_Australia Seriously, Wireless connection shouldn't be more reliable than wired and before you try to blame our side of the connection, don't. Everything on our end is fine so fix your wires you useless *******.
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Juicy
(@JuicyCreativ3) reported
@Fez_HK **** man that sucks - best things to do is to ask your neighbours if they have the same issue - if they don’t then it’s your optical lines from the road to your nbn box.
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Mark Newton
(@NewtonMark) reported
@stufromoz ******* NBN was down.
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Dr alan
(@alan_k63) reported
@TimWattsMP hey Timmy, what is currently being done to stop cold callers on the old landlines, its turned bad since the NBN started. I do blame this on @TurnbullMalcolm . The only reason i need to keep the landline is for gaming
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Emma Wynne
(@em_wynne) reported
@jrrdrbb The feds just can't do projects like this can they? Aged care, NBN, my health record etc. The state have had their ****-ups, but there's a base level competency at service delivery that just doesn't seem to exist at federal level.
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ACCAN
(@ACCAN_AU) reported
@MichaeS72 @45thSpaceWing @SpaceX Hi Michael, it's reported that the Starlink hardware will cost a total of $709, with the service to also cost $139 per month. Shipping and handling on the product will also cost $100 for Australians. This is much more expensive than most nbn products.
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