NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 296
Melbourne, VIC 243
Brisbane, QLD 120
Adelaide, SA 114
Perth, WA 69
Gold Coast, QLD 7
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Sunshine Coast, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • warwickpauld Ancient IT Geek 2x Vaxed. It’s Time 4 Labor (@warwickpauld) reported

    Just consider when @ScottMorrisonMP says “technology not taxes” his track record on technology Failed NBN Census fail Centrelink fail My Health fail Covidsafe fail Vaccine certificate fail #auspol maybe he should stick with taxes!!

  • BegglesDenise ⚾️Denise💉💉 (@BegglesDenise) reported

    @Telstra Will do, but it’s the NBN. The little green lights start flashing so I know the NBN is down. The smart modem is supposed to revert to sim back up. That isn’t happening every time. I will monitor and if it happens again during the day I’ll raise a faults investigation. Thanks.

  • michael_wilde1 Michael Wilde (@michael_wilde1) reported

    @NBN_Australia @DonSibleyGames The original FTTP NBN was meant to bridge the technological divide between the city and rural and regional areas, it never happened. You now just going to open that divide right back up again leaving rural towns, out west, behind because they are an inconvenience to upgrade.

  • robbieolive1 Robbie D 🌈🇦🇺🇮🇹🇫🇷 (@robbieolive1) reported

    @BrittMezher My parents used to have a private number for years, so I never knew if it were them or not; that is until NBN came along, and suddenly their number became visible.

  • Ozesurfer Ozesurfer (@Ozesurfer) reported

    @sophie_walsh9 She always opens the borders come school holidays! NBN news tonight the locals here in Coffs were unanimous that "we don't want ppl from Sydney here!" Too bad for them the place is booked out until February then! A lot of superstitious low IQ imbeciles here who wouldn't be vaxxed

  • monisuuke ben (@monisuuke) reported

    why does nbn schedule planned maintenance on a wednesday during work hours in a lockdown??? whos stupid idea is this?????????

  • zlajsoni Zlajsoni (@zlajsoni) reported

    @Optus @NBN_Australia you have to be the worst two companies in history of this country. 2021, inner city Brisbane and your “fast internet” never works properly while charging a little fortune for no or fully interrupted service. You are rubbish!

  • Renchy316 Renchy (@Renchy316) reported

    @BenPugsley 2/2 it’s always interesting the partisan approach to gov expenditure, for example, the NBN was written “off balance sheet” $50bn of expenditure that never appeared in the gov’s finances as it was held as such. Both sides do it, it’s not a team sport. Wrong both ways.

  • warwickpauld Ancient IT Geek 2x Vaxed. It’s Time 4 Labor (@warwickpauld) reported

    @ScottMorrisonMP’s climate change plan is Technology not@ Taxes. #auspol Seeing how badly he has done delivering Technology, NBN, Censusfail, COVIDSafe app, My health, the vaccine certificate Centrelink Fail. He might be better off trying taxes. #auspol

  • MadScintst MadSci 💡 (@MadScintst) reported

    @NBN_Australia Or to put it another way, when can I expect a 250mbps service? Or even 100mbps?

  • paulkidd PK (@paulkidd) reported

    @chrisrauchle We had NBN satellite and it was awful, especially for Zoom calls etc due to long latency. Plus the download quota was absurdly low, and it was expensive. Absolutely hopeless for modern use.

  • LisaB_29 Lisa B (@LisaB_29) reported

    We got a deal from our ISP for at least 200Mbps and I’m fairly sure my gamer kid will never emerge from his room again. Before we got NBN, we’d get at the most 5Mbps on broadband.

  • bittenbydesign Bitten By Design (@bittenbydesign) reported

    @dailytelegraph Why? Don’t we have like a few other things to fix closer to home first? Like the rubbish NBN, the insane national debt, or all the money the LNP want to give to themselves?

  • SteveInSunbury Steve Coughlan (@SteveInSunbury) reported

    Soooo. When @Telstra misrepresent the speed of an @NBN_Australia plan, and drop your speed, you have to wait a while month for them to fix their cockup. Sounds reasonable. Doesn't it?

  • Sheeds_au Sheeds (@Sheeds_au) reported

    Well that's a rarity - had an #NBN #FTTH / #FTTP service dropout for almost 45 min. @Optus Chat Technical support confirmed the NBN backend dropped out at 7:28pm and ruled out anything at a user/home level root cause.

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