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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 273
Brisbane, QLD 121
Melbourne, VIC 192
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Adelaide, SA 102
Ocean Shores, NSW 1
Perth, WA 62
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ogettings
    Oliver Gettings (@ogettings) reported

    Seems @Telstra have messed up the NBN order so badly that I cannot cancel, I cannot progress and I cannot use the 4G back-up modem. I wonder what compensation I can get for breach of contract...

  • hoser_meier
    Christian Meier (@hoser_meier) reported

    @Telstra @NBN_Australia no response from app help chat. Twitter rep tells me use the diagnostic tool, the tool doesn't work when there's no connection, the tool reports no fault when it can connect - funny that eh. Highlight the paradox, referred back to chat

  • NBNLeague
    Nothing But Net (@NBNLeague) reported

    NBN's worst three-point shooters (min 2 attempts): 5) Troy Brown Jr. (21.0% on 2.14 attempts); 4) Markelle Fultz (20.8% on 2.57 attempts); 3) Blake Griffin (20.3% on 8.03 attempts); 2) De'Anthony Melton (20.2% on 3.2 attempts); 1) Marvin Bagley III (17.2% on 2.5 attempts)

  • FredSpider
    Fred Ninja, former binja (@FredSpider) reported

    @mjrowland68 and @LisaMillar having a sly dig at SA “poles and wires” (discredited) in relation to poor video connection to Penny Wong in Adelaide. I’d have gone with a copper NBN, but then, I’m not beholden to the Australian government.

  • TPG_Telecom
    TPG (@TPG_Telecom) reported

    @CoogeeUtdChris Hi Chris, your current adsl service will still work until NBN is installed. -Daisy

  • mgiuca
    Matt Giuca (@mgiuca) reported

    Says it's the wholesaler (NBN Co)'s fault and no ISP will do it sooner. So we're clear, Australia just spent ELEVEN YEARS building the "broadband network of the future" and yet we can't get a house connected in under two months.

  • yibowos
    ted 🧸 yibo lovebot (@yibowos) reported

    **** u nbn for doing maintenance tonight I WAS WATCHING NETFLIX

  • mgiuca
    Matt Giuca (@mgiuca) reported

    @samthor @TPG_Telecom I'm taking their email at face value which suggests this is an NBN Co supply issue, and thus any ISP I call up would face the same delays.

  • captaindisside1
    captaindissident BLM (@captaindisside1) reported

    @theluciebee My sincerest condolences. I've lived in a 2mbps world till nbn arrived last year. I could never go back. You have all my sympathy

  • drydryruins
    Andrew Thai Dang (@drydryruins) reported

    @Telstra prepaid service is overlapping my account thus disallowing me to use Telstra air that is meant to come with my home broadband package. Just to clarify, the unlimited data nbn plan comes with Telstra air hm?

  • Tetrisnet
    Tetrisnet (@Tetrisnet) reported

    @TPG_Telecom - Post Code 2250 : We Lost your Services at Midnight 28 Jan 2021, including your own website. Internet access was Returned approx 12.20am 29 Jan 2021. Aussie Down-detector shows big spike in NBN gone off at midnight. No mention on NBN Outages or TPG Service page ?

  • inluv41D
    alyssa • track 3&9 on NH3 • check 📌 (@inluv41D) reported

    @alwayslt28 NBN sucks tbh. everything was fine before they came along

  • raf_rahman_058
    S M Ashrafur Rahman (@raf_rahman_058) reported

    @BelongAU no response for 10 hours. Nbn technician left but no internet connection. Tried to contact belong over fb message several times. Zero response. Frustrating service.

  • damienpbuckley
    Damien Buckley 🇦🇺🇬🇧 (@damienpbuckley) reported

    @NBN_Australia Fault lodged, complaint rejected. Apparently 6Mbps down is all I should expect in fixed wireless despite the law saying 25Mbps minimum…

  • andrewgalka
    Sandshrew (@andrewgalka) reported

    @fictillius I’m soooo confused why HFC is so **** in Australia but fine in US? Is it just an NBN is **** thing or ???

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