NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 327
Melbourne, VIC 261
Sydney, NSW 225
Adelaide, SA 86
Perth, WA 53
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Laughatsaltyge1 Laughatsaltygeelong (@Laughatsaltyge1) reported

    @Rusty1808 @MelissaLDavey Report to your carrier keep numbers written otherwise it will never stop i gave 20 diff numbers for the amazon prime 1 and it stopped i still get the nbn ones lol

  • JilJilchap Jil Chapman (@JilJilchap) reported from Braidwood, State of New South Wales

    @NBN_Australia Since I have been on nbn, compulsively, the whole system switches off in a blackout, no phones, no internet, no blue lights on box, Can't even call emergency. Neighbours same problem. Nbn failure

  • ShaunRatcliff Shaun Ratcliff (@ShaunRatcliff) reported

    it's clear the NBN hasn't worked out. let's shut it down and start over

  • forex_visor Zero Cool 🇦🇺 (@forex_visor) reported

    @VocusComm hi, my NBN service is completely dead in Blackburn North Melbourne. are you guys experiencing any outage at the moment?

  • breenzy_rocks breenzy (@breenzy_rocks) reported

    @GumLeafWhistler There's definitely a fault in the line. Getting it escalated within NBN to investigate is like pulling teeth however, even with insider help.

  • CarcassOfChrist Carcass Of Christ (@CarcassOfChrist) reported

    I've been trying cancel an off contract @VodafoneAU NBN plan for nearly 4 weeks now.

  • tweeter_vee Vee (@tweeter_vee) reported

    @JulianHillMP I asked my local Lib MP for help to restore my NBN. Phoned 3 times to follow up and nothing. 5 weeks and 9 no show appointments from NBN. Went to ombudsman and was fixed 4 days before deadline. Wish you were my MP as you obviously care for your constituents. Great MP #auspol

  • JilJilchap Jil Chapman (@JilJilchap) reported

    so much for NBN. Since I hooked it up, & I had no choice, I have lost all mobile phone & emails. Can't even ring emergency. Anyone else?

  • mpearce_perth Mark Pearce (@mpearce_perth) reported

    The good news is, it means Optus can purchase more unrealiable copper lines from NBN without any return to their customer base. And we’re welcome to cancel without charge. Here’s a pat on the back from all of us who stayed with you. Well done, @Optus 👍🏻

  • JohnStu59147810 John Stuart 🌈 🏳️‍🌈 💉Satanic sewer rat (@JohnStu59147810) reported

    @RonniSalt I had that one daily @RonniSalt for the last week. Also the Amazon charge. Also the NBN is going to cut off my service cause it’s now available in my area. WTF or an eBay purchase will be processed for mega $. All in a week. Scammers are busy.

  • Optus Optus (@Optus) reported

    @wendyonline Hi Wendy, very sorry to see the trouble you're having with that NBN service and getting it sorted. We can check this out from our side and escalate this for you. Please send through a DM for this, we'll confirm your account details to follow up on that case. Rob

  • JMF0927 TheFamousJojo (@JMF0927) reported

    @margallo_lucio The NBN-ZTE project would have opened up the broadband network industry to other telco players who can offer better, cheaper and reliable service than the duopoly we have. Imagine a free competition amongst those who can be better than what we have now.

  • LiamNilon Liam Nilon (@LiamNilon) reported

    @NBN_Australia hey so if you guys are gonna shut down my internet for scheduled maintenance for hours on end while tonnes of people are working from home due to the sydney outbreak you reckon you could like….tell us first?

  • peggymel2001 Peggy Sanders (@peggymel2001) reported

    @LesStonehouse If Morrison wins the next fed election we can kiss Medicare goodbye. The end of universal health. Add the end of universal education. Then the destruction of ABC, SBS. NBN sold to a monopoly group linked to Telstra. Student debts and super to banks. Democracy sold down the drain.

  • davispg Paul (@davispg) reported

    uploading video and being careful to not do anything else that might interrupt the upload certainly bites into a day - wouldn't be as much of an issue if I got the other 10Mbps of upload speed I pay for yet don't get because of copper. Thanks Malcolm. #nbn

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