NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 320
Melbourne, VIC 247
Sydney, NSW 242
Adelaide, SA 79
Perth, WA 66
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Eden, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • butcherbird 💧 butcherbird (@butcherbird) reported

    @pauldutton1968 @belindasmilne @iiNet Amaysim if you have access to Optus network. I use my phone when my NBN drops out, which is frequent. Telstra don't care.

  • belindasmilne Belindasmilne (@belindasmilne) reported

    @MMareeslatter @pauldutton1968 @iiNet If the power goes out and NBN router goes down, your old phone won’t work either unless you have a battery back up. Best to have a mobile phone on standby for emergencies

  • BOsqura 🎀BelenOsqura_mfc and onlyfans (@BOsqura) reported

    @PommsterNet The whole service i would say. I couldn't get back online for ages. They say that about NBN right??

  • DebHoggoz Deb Hogg 📚🐨🦉🏝🌺🙏😝 (@DebHoggoz) reported

    10:14 am Telstra NBN home internet dropout yet again. Such unreliable service.

  • skaye Sean Kaye (@skaye) reported

    @Telstra Sorry, but you've helped me more in ten minutes than a person with access to all of my account details in 12 hours. I pay a premium for using Telstra NBN, am a "Silver Member" whatever that means, and the customer service is shockingly poor aside from Twitter.

  • ladymidath1 ladymidath (@ladymidath1) reported

    @TurnbullMalcolm Because of you we have one of the worst NBN in the world. Your government is corrupt, incompetent and greedy. You lot allowed all of this to happen.

  • ozmerica Lee (@ozmerica) reported

    @Telstra I've been thru this dance b4 Ollie. Tesltra says talk to NBN. NBN says talk to you. Meanwhile service comes back online. You're both "good, problem solved". Until the next change in weather & then it happens all over again 🙄

  • MMareeslatter Maree Slatter (@MMareeslatter) reported

    @belindasmilne @pauldutton1968 @iiNet In our case, with the power out, the dish doesn't work and we have no mobile cover, but our old phone still does work. We don't have NBN in our area. We're on the road to nowhere.

  • JustClaireWood Claire Wood (@JustClaireWood) reported

    @pauldutton1968 @belindasmilne @iiNet We need telstra, no option. We were on the NBN available list. I had to go away for a month leaving my husband, who has serious health issues alone. I decided to contact ombudsman & mentioned this during my final attempt to get connected. All connections done within a week.

  • BaldockJon Jon Baldock (@BaldockJon) reported

    @Telstra Are the NBN and Mobile Broadband speed issues in Portarlington, Vic? I can't get over 3mbps and our NBN modem is on mobile broadband instead of on the NBN

  • primeries Katelyn (@primeries) reported

    @NBN_Australia This is Ridiculous . No issues on nbn web page but the black box constantly cuts out

  • duckpoultry Just a duck (@duckpoultry) reported

    @shockdesign Seriously, anyone who thinks the NBN in AU is the worst hasn't had to deal with US systems outside of the 4 or 5 areas that it's great (i.e. the tech hubs SF/LA/NY/Seattle), where it is a byzantine nightmare. Not saying NBN wasn't ****** up, just... could be so much worse.

  • edwinbriddy Thomas Edwin (@edwinbriddy) reported

    @lilzzzza @Telstra Remember the **** nbn which the libs wanted to install. Fuckwits

  • TrickyNick_YT TrickyNick_YT (@TrickyNick_YT) reported

    @NBN_Australia Yes I’ve logged a technician with Telstra to come out and fix the issue thanks.

  • RandKsayshit Katherine And Rayna (@RandKsayshit) reported

    NBN: Half an *******

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