NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 310 |
| Sydney, NSW | 243 |
| Melbourne, VIC | 190 |
| Adelaide, SA | 75 |
| Perth, WA | 53 |
| Gold Coast, QLD | 6 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Sunshine Coast, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
| Thirlmere, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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TPG
(@TPG_Telecom) reported
@DaveHPT Send us your details so we can perform initial tests so we can check if the issue is caused by the NBN network.
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ausretrogamer
(@ausretrogamer) reported
@Jodz_R @Telstra @NBN_Australia Oh wow, that’s terrible. The mind boggling thing is, this worked when we left, then we come back 8 months later & now it doesn’t. Perhaps NBN Co should pay for our mobile data :-/
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Growth Point Ag
(@growthpointag) reported
@NBN_Australia Hi April what I quoted here was provided to my provider by NBN. Constantly dropping and total outage since 2am. Fixed wireless dead. 😡
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Wegz
(@wegz83) reported
After more than 15years ive just dropped @Telstra as my mobile service provider. Far too expensive. Managed to save myself $60/month for 2 phones. Also shopping around for NBN deals too
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♏️@DⓂ️@⚔_♈️2️⃣
(@anupam3684) reported
@NBN_Australia Yeah, i am in touch with my service provider everyday, but the sad part is apart from ‘we are investigating the issue’ on data integrity / NTD miss-match, there is no other updates/progress from NBN since 12/9/22 and I don’t even have a resolution date.
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Optus
(@Optus) reported
@mickabender Hi Micka, sorry to hear about your internet connection issue. Can you private message to confirm which internet service is this in regards to, I mean 4G home internet, 5G home internet or NBN home internet? Kartik
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𝗙𝗿𝗲𝗱 𝗦𝗺𝗶𝘁𝗵 🖤💛❤️🇦🇺🎶💉💉💉 ᴡᴀᴛʜᴀᴜʀᴏɴɢ
(@actualfredsmith) reported
@NBN_Australia Automated devices not responding, internet pages woefully slow to load. Speeds terrible. Kicked connection, restarted NBN wall box (Fixed Wireless), rebooted router, devices &etc. I'm sure nothing will be done to address this - it's your normal response to issues!
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𝗙𝗿𝗲𝗱 𝗦𝗺𝗶𝘁𝗵 🖤💛❤️🇦🇺🎶💉💉💉 ᴡᴀᴛʜᴀᴜʀᴏɴɢ
(@actualfredsmith) reported
Well done @NBN_Australia. Fixed wireless is fcuked in regional Victoria. When you perform maintenance, most would think that things would improve, but they never do. It's either a giant step sideways or a step backwards. FFS get off your arses and fix it.
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Saxdude26 #DisabledButProud #RaymanRedemption
(@Saxdude26) reported
@gomichild NBN = No BLOODY Network, and the endless cycle continues.
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♏️@DⓂ️@⚔_♈️2️⃣
(@anupam3684) reported
8th day without internet. Thanks to @NBN_Australia as even after 8 days they are still investigating NTD miss-match data integrity issue. Surprisingly it was working from last 3 yrs and issue started when i ported to new provider on 9/9/22. Plz help:-(
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Munly Leong
(@fathamburger) reported
@LukePlunkett Low or low enough + good enough quality of life are the keys to innovation. This is why Poland has outperformed and why Eastern Europe has been the "new Japan" as the vanguard of the indie rennaisance, also why I no longer live in Australia and will never go back Also garbage NBN
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JohnBB
(@JohnBB40921542) reported
@Billbisteel @BenjaminSMR3rd @robynbryant33 Rolled over with MRRT, reneged on Wilkie's pokies reform, NBN was superseded before it started, most ridiculous waste of money this country has experienced. Gillard was an obscenely incompetent fking idiot.
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SUNNY SHEN
(@SUNNYSH32450486) reported
@EzuieQuotes A few years ago, I used a cable network and later applied to used nbn network. But Sydney optus company still sent cable & nbn 2 bills to me every month! I paid 2 internet bills for few months then found wrong bills. I complaint to Telecommunications Industry Ombudsman (TIO)🇦🇺
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Pradox
(@PradoxGamerAu) reported
So it looks like my internet is having a "Planned Outage" right now that we are never informed about and it says that it should be down for about 3 hours. NBN co sucks so much
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Irene Rabinowitz 🇮🇱
(@irenerabinowitz) reported
@blakeflayton This is why people do copious research & network before making aliyah. This info is on NBN's website about finding housing. Every apartment I've had since aliyah (Jerusalem) has had all appliances included.