NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 315 |
| Melbourne, VIC | 238 |
| Sydney, NSW | 229 |
| Perth, WA | 70 |
| Adelaide, SA | 66 |
| Gold Coast, QLD | 4 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Sunshine Coast, QLD | 2 |
| Gawler, SA | 2 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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VALORANT 88 CLIPS
(@88VALORANT) reported
@NBN_Australia Hi, Is NBN service down in postcode 2176 NSW?
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Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. For 3.5 days outage, Seems there's no NBN emergencies plan. ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare
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Trent Knight
(@TrentDKnight) reported
@Aussie_BB @NBN_Australia Hi Lizzie, your team has been providing fantastic support so far (both levels 1 and 2) and has shown great patience. Just got off the phone with one of your reps. We're waiting for NBN Tech Visit number 6 to be updated so we can no doubt repeat the process again.
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virtuallaik
(@virtuallaik) reported
@NBN_Australia I'm 1250m from the node. My Internet won't allow a stable connection if I turn my camera on in Teams. Can you send someone down with 1300m of fibre to patch me in properly? This old copper isn't going to cut it....2 people in the household WFH and rely on it.
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MH
(@MH36013384) reported
@Telstra is there an outage for NBN home internet in the Gladesville/Hunters Hill area? Seems like it maybe something to do with the DNS servers?
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Robert Reid
(@GoliardRAR) reported
I have been trying to get @Optus to fix a problem for 5 days. Even their NBN technician 4 days ago said it was a modem problem. Because my contact has been away my problem can’t be fixed until she returns, if ever. Most recent staffer lied saying she would get back in 15 minutes.
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Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. Seems there's no NBN emergencies plan. For 3.5 days outage, ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare
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🌴🌏Captain Cap Scope 3 emissions
(@CaptainAdvance1) reported
@Mattonews So yet again it's Dan's fault. Let me explain: If Dan didn't have those great locally made trams, then Sydney would never have had to have their own better LNP version, which they bought cheap (like the NBN) cause they're the better economic managers...🙄🤔
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Davey in Melbs🏳️🌈💉💉
(@DaveyMelb) reported
@NBN_Australia My address says revolution last Wednesday at 3.30am. The communication between you and Telstra is absolutely appalling. Was supposed to be resolved for the third time today. For a multi-billion dollar organisation the service has been dreadful.
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neilrogers for a fair go
(@NeilrogersA) reported
@shortyljm @virgotweet Add NBN, throw in job keeper, Robodebt, Sports,Car park and community rorts, airport land, double national debt before covid, GBRF. Gone missing is LNP NewsCorp and shock jocks mates shouting Budget Emergency
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David Woods
(@DavidWoods06) reported
@NBN_Australia Nikki, someone from NBN could call me instead of going through a third party and hopefully they know what they are talking about and can help.
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Megan S
(@meganvs) reported
@DaveyMelb @NBN_Australia There is zero communication between NBNco and providers. Now into our 8th day of no NBN. No information, no resolution, no plan. Appalling.
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Megan S
(@meganvs) reported
@NBN_Australia How do I get an update on the status of our outage? This is our 7th day. Power has been back on for 48hrs. Provider has no details. Costing a fortune in mobile data to work.
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Luke Smart
(@DarthEluk) reported
@ItsGnashy Wish I could play without letting the team down from lag. Nbn should be in Monday 🥳 🎉
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Davey in Melbs🏳️🌈💉💉
(@DaveyMelb) reported
@NBN_Australia My address says resolution last Wednesday at 3.30am. The communication between you and Telstra is absolutely appalling. Was supposed to be resolved for the third time today. For a multi-billion dollar organisation the service has been dreadful.