NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 309
Sydney, NSW 246
Melbourne, VIC 182
Adelaide, SA 76
Perth, WA 53
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • superheroesmum B. (@superheroesmum) reported

    @craigreucassel @NBN_Australia We had @NBN_Australia constantly closing tickets when the problem was still there and technicians that didn’t turn up. We had to get the Ombudsman involved to get a 4 month issue resolved.

  • jharsem jharsem (@jharsem) reported

    @Telstra 3 hours on chat - in first hour was told that NBN tech fixed it (he didn’t) in 3rd hour ‘we’ll send out a new modem’ - no comment on why that should be the issue 1/2

  • gsrose Glenn Rose (@gsrose) reported

    @craigreucassel @JaneCaro @NBN_Australia Imagine ordering coffee and the shop gets the order wrong. When you complain they simply apologise and say we don't do anything about customer complaints until there have been 5 mistakes in a 24 hr period. That's the NBN standard

  • jmjraknight Jon J Knight (@jmjraknight) reported

    @craigreucassel @NBN_Australia Leave your service provider. When you change you won't pay until they can provide a service. This might light a rocket in your current provider too. Privatization of a natural monopoly with limp regulation as the only backstop. Isn't that the most Australian thing!

  • TheRealPembo Michael Pemberton (@TheRealPembo) reported

    @Petapann @craigreucassel A friend was told by a tech that he was the manager for the region and had reported the apartment's lead-in cable as degraded 18 months prior, but that it was now NBN's problem to fix.

  • oldgreynurse Old Grey Nurse (@oldgreynurse) reported

    @craigreucassel @NBN_Australia It took Spock 28 months of relentless complaining to get out provider to actually supply our broadband. And longer for them to agree that 30 second bursts once a day was also not broadband service.

  • JosephBertolin8 Joseph Bertolini (@JosephBertolin8) reported

    @craigreucassel @NBN_Australia I have similar experience. Solution: telecommunication ombudsman and contacting your MP.

  • woodinitbenice Diane (@woodinitbenice) reported

    @craigreucassel Same here! Box failure on FTTC NBN is a known issue. Ours went 27 dec & given a technician date of 26 Feb !! Asked them to send a box but no reply. My retail provider eventually argued ‘medical reasons’ and it took all of 2 seconds yesterday for new box to fix the issue. 😒😡

  • WendyMoto Wendy #BlackLivesMatter #JKRowlingIsTrash (@WendyMoto) reported

    NBN internet outage let’s goooooo. 😬hopefully soon it will be fixed. 😭

  • SurfingPunter the Surfing Punter (@SurfingPunter) reported

    Is @NBN_Australia and or @Telstra down ?

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @robertsondw It sounds like an issue has been identified within the network being controlled by the NBN Co. In this case, this will be escalated to the engineering team who will coordinate the matter with the NBN to have the issue fixed. Updates will be provided as soon as available. -Charm

  • rwerkh Richard Werkhoven (@rwerkh) reported

    @kiwiinvader @craigreucassel @NBN_Australia Which people do not have an NCD in the house? FTTC has to have one. FTTP is optical and there is no ISP based option. HFC is always AFAIK network provided. (Was with Optus/Telsra also)

  • ReefFielding Reef Fielding (@ReefFielding) reported

    @craigreucassel @NBN_Australia I can make a suggestion. I had the same experience, 4 hours on hold etc. Eventually told them that when i plugged it jn, smoke comes out, next day service.

  • jaxarty jacqui douglas (@jaxarty) reported

    @craigreucassel @JaneCaro @NBN_Australia We have never had a problem with NBN ? What is your gripe Craig?

  • jharsem jharsem (@jharsem) reported

    @Telstra issue reoccurred from 1.5 years ago - nbn tech attended and fixed issues in pit). Your billing number hangs up on people and sends SMS pointing to online page - is ok - this is now a TIO handled issue ll get to the bottom of it. 2/2

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