NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 260
Melbourne, VIC 255
Sydney, NSW 207
Adelaide, SA 113
Perth, WA 48
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • FickleRatio Fickle.Ratio (@FickleRatio) reported

    @NBN_Australia That fault ticket was raised over 10 hours ago, the internet is out for multiple towns because of this one fault. You shouldn't need an ISP to tell you that's a bad thing.

  • fukawi2 ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ (@fukawi2) reported

    Well done to @NBN_Australia for responding to my concerns via DM to keep them private. To summarise, they have zero concern and zero responsibility for fixing their network or helping their users.

  • cherniTweet Cherni (@cherniTweet) reported

    Loving our first world @NBN_Australia... Connection dropped (not a user error or issue ) and first available technician is in two weeks. Third world provider.

  • cherniTweet Cherni (@cherniTweet) reported

    @NBN_Australia Yep, all checked with provider and the earliest an NBN technician can come is in two weeks. So that means I'm without service for two weeks. It is unfortunate since my overall experience when signing up and service so far was great. Can you guys speed up this?

  • Deano631 Deano™ (@Deano631) reported

    @ggirling Agree, had appt on 2 June … even paid someone $100 to be at the home during the appt hours … a NO SHOW … NBN is full of rhetoric … try to blame the RSP, but it’s their people that are coming out for the appointments … disgusting service.

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported

    @Optus @yaakov_h The SMS template for that planned outage notification should be changed to include the word "outage" so that customers are informed of an @NBN_Australia planned outage. Customers might assume that improvements are performed with no outage because you didn't mention one.

  • MrMace_ Adrian Mace (@MrMace_) reported

    @evilZardoz Is that the NBN connection that is down?

  • slakj3s73r Morgan Hughes (@slakj3s73r) reported

    @Dave_Matteo @NBN_Australia What kind of router ? Could actually be a NAT issue

  • ThatAussieMel M (@ThatAussieMel) reported

    @NBN_Australia So I’ve just done a check on my area (Croydon, in a part that’s currently without power) and it says no fault detected for my specific address. So going by this if my power does come back on today (like it’s now apparently supposed too) I should have access to my nbn service?

  • dinonetherton dean netherton (@dinonetherton) reported

    Just got a call claiming to be from Telstra to help me as my internet was infiltrated by bad people. Thing is, I have no Telstra account nor even nbn. Having watch lots of @JimBrowning11 videos I new precisely what was happening. Would be funny if not so despicable.

  • OurNarungga Dianah Walter (@OurNarungga) reported

    Hey @Telstra. Great to have so visitors in the region #YorkePeninsula but yet another weekend trying to work with upload/download speeds back to dial-up days thanks to bandwidth at capacity & I'm told at least another month to get @NBN_Australia connected. Help! #RegionsMatter

  • shaunc65581941 shaunc (@shaunc65581941) reported

    @iiNet @NBN_Australia Internet down for the last 2 hours at our home. Please fix your services, frustrating.

  • jodebkp jodie (@jodebkp) reported

    @Telstra my family have spent hours on phone and visiting two stores and need help - my parents have had their phone number of 50 years disconnected without consent, Telstra seem to know this occurred when nbn installed but no one can help with the number being reconnected.

  • meatpiemate MeatPieMate (@meatpiemate) reported

    Sorrey that was very Angrey, but I hate that CRAP, Get off my internet, it stain`s the nbn lines or something

  • maz_net_au Maz (@maz_net_au) reported

    @DanSmith18 @NBN_Australia @Telstra No, the NBN doesn't talk to customers. They just offer crap technology and then hide behind the RSPs.

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