NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 317
Sydney, NSW 245
Melbourne, VIC 206
Adelaide, SA 79
Perth, WA 61
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    We’re pleased to announce that nbn’s inaugural European Green Bond has successfully raised A$2.1 billion (EUR 1.35 billion). nbn is the first Australian Government Business Enterprise to issue a Green Bond in Europe.

  • jaquix173 💧 Jackie (@jaquix173) reported

    @studentmum36 @Qldaah These regional voters also held the country back in NBN - didn't see that they would be so much affected. Then ***** and moan about Labor and expect them to fix it.

  • ObzenCSGO Deathmatch Police (@ObzenCSGO) reported

    What did you actually "fix"? Because I'm still getting these goddamn ******* dropouts, man. @TPG_Telecom tell NBN to get their **** together, holy ****.

  • CharlSweets Charlene (@CharlSweets) reported

    Having no wifi nbn service from @Optus, and having to be forced to use my mobile data is pure evil. Get it together #Optus.

  • GhostofSirJoh 𝕾𝖎𝖗 𝕵𝖔𝖍 🐳 🎧 (@GhostofSirJoh) reported

    Boys from @NBN_Australia rolled out the #Fibre today... better late than never eh @AustralianLabor

  • DryToast2810 AlexH (#1 “The Quiet Girl” Stan) (@DryToast2810) reported

    Even despite having spent the whole day binging a show on my hard drive, having to go through this whole day with the bare minimum of Wi-Fi available on my phone makes me feel guilty and ashamed about how important it is to my life (also, **** the NBN).

  • spikey_cat Spikey_cat 🔜 FURDU (@spikey_cat) reported

    @HYP3RSTRIKE Telstra 5G backup when NBN goes down.. I think your Optus representative needs to be replaced lmao

  • AviOrski AvSteR (@AviOrski) reported

    Incredibly frustrated with @NBN_Australia - 4+ days with no internet. No updates, no eta. Just see ‘network degradation’. My provider @Telstra has no updates. Impossible to live and work without this basic function. HELP

  • stewartsmith Stewart Smith (@stewartsmith) reported

    I'd thought now that NBN being a thing in Australia that the internet connections here would be better. No, my home connection in Seattle is only 20x faster down, and 100x faster up.

  • DontrishTrish Trish (@DontrishTrish) reported

    @Connundrum54 YOU have a very very POOR memory. Krudd wanted the better end of the NBN , the LIEberal prostituted the process and gave Australians **** NBN. now run away and check the facts in relation to and stop becoming just another LYING LIEberal

  • AusGroucho Voting YES. Parody of a 132 y/o American comedian. (@AusGroucho) reported

    Does anyone have any contacts for @NBN_Australia in Geelong? I want them to fix the FTTN service they stuffed up last Thursday, and then cancelled the appointment made for Monday because they can't read fault details. (Resent as @NBNCo is an inactive account. Pfft.)

  • jatolion Lion is back to repairing stuff. (@jatolion) reported

    Internet and phones finally back on the air again. NBN went down for about 2 hours this afternoon..

  • denni_swill DM Williams (@denni_swill) reported

    My wife has just told me a purported @NBN_Australia person has contacted her and asked her to disconnect our NBN service[reboot?] The NBN [isp service is not in her name, an isp anomaly] the number displayed on her phone 0438 000 000 hung up when asked for call back number.

  • Lt_P_Mitchell Corey Cook (@Lt_P_Mitchell) reported

    Just received a call from "02 3800 4035" in Bowral, NSW. Telling me that my NBN service is causing issues on the network. The lady politely asked me to put the call on speaker, so that I could look up the error. When I asked if she wanted the call on speaker and said "Yes, yes".

  • SamMalcolm1414 Sam Malcolm (@SamMalcolm1414) reported

    My Telstra modem bricked, and they’re refusing to help me until tomorrow because the team that manages my service isn’t around even though it’s the same modem as is used for NBN. Terrible CX. It’s going to end with them needing to send me another anyway just do it now???

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