NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 321 |
| Melbourne, VIC | 244 |
| Sydney, NSW | 241 |
| Adelaide, SA | 77 |
| Perth, WA | 65 |
| Gold Coast, QLD | 5 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Sunshine Coast, QLD | 2 |
| Gawler, SA | 2 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Eden, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Burke 🇦🇺
(@craznar) reported
@hyp3rstrike @NickRossTech @NBN_Australia This is not a tech issue, the techs have completely replaces every last bit of tech from my NTD to the road.
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Christopher Burke 🇦🇺
(@craznar) reported
@hyp3rstrike @NickRossTech @NBN_Australia Both ABB and FBB have done that to excess, the issue is that NBN keeps closing the fault as resolved - without actually resolving it.
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Bitten By Design
(@bittenbydesign) reported
@viveka @DDsD The only one who seems to benefit from this new media code is Murdoch. Funny how the announced NBN ‘upgrade’ (making it the same as Labors original plan) was followed two weeks later by Murdoch announcing Binge his online streaming service, seems like all LNP stuff points to him
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~⛧ /usr/hyp3rstrike
(@hyp3rstrike) reported
@craznar @NickRossTech @NBN_Australia I've seen first hand what internal "procedures" do as far as fault lodgement, and they're often lent on because "too hard, can't be arsed" or they don't want to get approval for the costs to the business to fix it.
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Matthew Rath
(@marblewraith) reported
@MRowlandMP It amazes me you can still point to the damage Murdoch / LNP wreaked to the NBN by using FTTN and HFC. Yet right now you are in support of a "media extortion code" that will cripple Aussie small businesses with the fallout from google / facebook.
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@NBN_Australia Done all that, Natalie... NFF = no fault found. So our provider has checked and there is no fault in our home, we have checked all that, boosted the wifi signal along the way. But the problem continues and NBN have done nothing.
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Ray Raymond
(@raythemouse) reported
@KjMcelrath Actually they can't, they have proved time and time again that providing quality internet service in Australia is beyond their expertise. The NBN is a joke, fibre to the node? come on? that technology was outdated before they installed it.
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Justin Allingham
(@JustinAllingham) reported
@Telstra 4G in operation. Modem almost useless. Speeds and coverage 20% down from before we were forced to get the NBN moving from a service that was better and more reliable. I want someone out here..I want it fixed. I want a better modem. I want the speeds promised in my plan.
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Christopher Burke 🇦🇺
(@craznar) reported
@hyp3rstrike @NickRossTech @NBN_Australia Yes... and every time they do NBNCo says there is no outage and does nothing, and meanwhile the hundreds of hours of RSP time spent achieves nothing.
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Phillip Moore
(@phillipwmoore49) reported
Is there a worse customer service organisation than @Telstra? Wifi died. Not NBN fault according to Telstra. On-line to Telstra support from mid afternoon. At 7pm agent promises to reply in 30 minutes. 13.5 hours later still waiting. 2 people working from home must have wifi.😡😡
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Marcus Wong
(@aussiewongm) reported
Sit down at my desk to do some work before a telehealth appointment for the kid, but the internet doesn't work. Ah, the "Emergency NBN outage" email from my ISP explains that. Gotta love saving a few pennies by reusing the bucket of shite HFC network from the 1990s!
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Dr. Sonia Fullerton 😷
(@sonialf) reported
@DodoInternet my nbn in #Northcote 3070 has not worked for about 24 hours. Help?
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Danny
(@dannyhowboy) reported
(1) @Telstra lately has been so frustrating. Signed up for NBN for my new place two weeks ago, technical problem in store meant the order went through on Saturday. Told I would get the NBN box on Monday with a connection date on Tuesday.
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~⛧ /usr/hyp3rstrike
(@hyp3rstrike) reported
@craznar @NickRossTech @NBN_Australia (2/2) your rISP should be doing the follow up to push for a resolution and escalating it with NBNco beyond standard fault lodgement If they're not doing that, they're not doing what they're expected to do.
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Mat Henderson
(@MatHenderson5) reported
@MyRepublicAU This page has never has any useful information. Have to rely on NBN status page for any real answers.
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