NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 277
Sydney, NSW 259
Adelaide, SA 173
Brisbane, QLD 169
Perth, WA 57
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • graemelyons Graeme Lyons (@graemelyons) reported

    Trying to post on the NBN forum re an issue in Recorder 6 and it says I don't have permission to post. Any ideas why? @NBNTrust @__clare__

  • chelsea_onthef 💧Chelsea_ (@chelsea_onthef) reported

    Nbn has been down for 4 hours. Kids minds blown not being able to stream or DO ANYTHING. And it seems to be affecting hotspotting 🙊🙊🙊#nbn

  • Simply_GorJASZ jasz thee stalli (@Simply_GorJASZ) reported

    Time to delete the ai*nbn app. I’ll never book one again. **** that

  • trampanya AUS SPN IMPALA GIRL-Vaccinated & Boosted x 2💉💙💛 (@trampanya) reported

    You know you're in trouble when the provider tech and NBN tech can't figure out WTF is going on. Apparently the original NBN tech who installed it had installed it incorrectly in the street pitt FFS. It's ridiculous just how much the internet runs your life too.

  • Takin_Thepis_s Senator Takin Thepiss Papahatziharalambrous  (@Takin_Thepis_s) reported

    My telephone has always been public. Just a quick reminder to those calling and leaving me explicit and abusive messages with no telephone iD. I have saved them all to the cloud. We still have Laws in this Land. Just saying. PS As a former Network Engineer for NBN, I thank you.

  • Pommster76 Phil the Aussie Pom (between jobs) (@Pommster76) reported

    Hey @NBN_Australia, any issues on Stirling POI currently? Optical light and UNI-D light on, but router is just not getting a DHCP connection.

  • GobSmac57499765 GobSmacked (@GobSmac57499765) reported

    @SuDharmapala One and the same. History demonstrates that when a govt service is rorted the LNP are at both ends. Setting up the scheme to be rorted. Every initiative for Aussies has been hijacked by the LNP for rorts. NBN, NDIS, VET, Water, Energy, The #LNPLIARS only have ONE AGENDA. #Greed

  • neilphillips Nil Flips (@neilphillips) reported

    @Sylvia_Else @NBN_Australia @Domaincomau Yup this cabling belongs to Optus in our area and they won't take it down until someone requests it

  • buzzie84austin Jade Pavlov (@buzzie84austin) reported

    @Absurd_Penguin @AlboMP In my area NBN has been done, and it honestly isn't what they claim it suppose to be. My internet is still slow, I have connection issues & it's not my provider, we'vechecked it. It's just the way it is sometimes. Sometimes it's great. Not ona crap day the.

  • ishandeb18 ishan (@ishandeb18) reported

    @VodafoneAU my wife had taken an NBN connection , worst ever service . The NBN was activated on a different address it’s been more than 1 month they couldn’t fix it . Had to pay for the service that wasn’t used . They only care about selling connection not about customer service

  • baciamoadesso Maggie Harriss (@baciamoadesso) reported

    @NBN_Australia The trouble is the nose is so far away from my property I have not yet located it. In holiday times I have no service at all. I have to pay $25 per month to maintain connectivity in those and other random times. My provider, the third, can't add more infrastructure.

  • Sumhairy_dad Sumhairy_dad (@Sumhairy_dad) reported

    Hey @NBN_Australia. How about you fix you line here in Alice springs. Sick of having to get you out to look at my line when you have told me it needs to be replaced. It’s been 10 months of issues. Will be looking into star link.

  • bamboozled3 train4jobs (@bamboozled3) reported

    @davidbewart Funny, he didn't say anything like that about Turnbull's $50b copper #NBN blowout. Apparently he doesn't mind $b blowouts in infrastructure but he'd have argued against disability support if he thought it was too expensive?

  • vpnspeedtests vpnspeedtests (@vpnspeedtests) reported

    ExpressVPN Router app on Asus 68U via Aussie Broadband 1000/50 NBN FTTP raw from Winston hills to Telstra Syd 349.9 Mbps down and 45.4 Mbps up. How do your speeds compare?

  • Gotwat31 Margot McLennan 🌻 (@Gotwat31) reported

    @Telstra useless one day, PATHETIC the next. NBN out more than on so zero home phone or wi fi SINCE FRIDAY. But zero local issues!!! Perhaps the lack of communication impacts this??

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