NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 321
Sydney, NSW 245
Melbourne, VIC 242
Adelaide, SA 78
Perth, WA 62
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Eden, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • MarxOutThere MarksOutThere (@MarxOutThere) reported

    @Telstra Ouch. Was happy to migrate to NBN but they dont do relocation of phone socket, so they suspended my service to strong arm me into the $150 "Telstra platinum" charge to move the socket from the garden shed to the main living room.

  • jamesdean0770 John Wilson (@jamesdean0770) reported

    @SI11128711 @MrKRudd Rudd? Did nothing? Just handled the GFC very well. Tried on climate change, housing issues, NBN? Probably others.

  • megrburgess The Meg 🦈 (@megrburgess) reported

    @NBN_Australia thanks for giving us warning about the outage today… to bad for anyone that was supposed to be working from home or anything hey?

  • Kookie055 Kookie (@Kookie055) reported

    hey @NBN_Australia the internet is down help me now

  • BlazeTheCute Blaze (@BlazeTheCute) reported

    NBN is down \o/

  • LilSushiAU LilSushi (@LilSushiAU) reported

    ******* NBN not being able to handle a simple storm, internet's down, 4th time today haha.. I had plans but not anymoreeee, goodnight

  • megrburgess The Meg 🦈 (@megrburgess) reported

    @NBN_Australia My issue isn’t with maintenance, I understand that needs to happen. We weren’t notified at all, which didn’t allow sufficient time to make alternative arrangements. Majority of people who are able to are now working from home & as our sole provider, you’ve massively let us down.

  • TimCPalmer Tim Palmer (@TimCPalmer) reported

    @NBN_Australia What does NBN Aus define as essential and non-essential maintenance? Or do I need to ask my Service Provider that too?

  • Genie_Oz Eugene DuToit™ (@Genie_Oz) reported

    @NBN_Australia any outages in 3111? Service is down

  • TimCPalmer Tim Palmer (@TimCPalmer) reported

    @NBN_Australia So before posting these bland cut and paste replies did you even examine the issue at hand? How many customers are affected? How many need to be without service, how many times and for how long for it to be fixed as a priority?

  • AutumnMandrake Sir Autumn Mandrake (@AutumnMandrake) reported

    @MadamEarth ****. For that we could have had a fibre-to-the-home national broadband network, AND every single person in Australia could have had a free, new iPad as well. What fools would vote for the L/NP as "good economic managers" after this latest debacle? #NBN

  • MrMarc101 Marc (@MrMarc101) reported

    @Telstra why has my cable connection been suspended when I was explicitly told that there would be no service interruption until my NBN connection was activated. So I have no home internet until at least Friday, and the technical support team can’t do anything about it?

  • acceler8er Michael Kouranos (@acceler8er) reported

    @NBN_Australia @Telstra The following cloned phone number is Nicole from the NBN. Stupid when we have no NBN available here 😜 Sky Muster is a lame excuse for NBN

  • finaa Fina (@finaa) reported

    Abso horrendous service from @Optus @NBN_Australia still without internet a week after moving. Impossible to get through to anyone. Tech doesn't show up to fix it. How can I get this sorted asap pls?

  • Klaartu Bill O’Slarty-Bartfast on Kuring-*** land. (@Klaartu) reported

    @elee_bella @TooheyMatthew @peri_denton Me too on the Northern Beaches in Sydney. My landline no longer works, the 4G is 1 bar and they are continually doing ‘upgrades’ that close me down for up to 8 hours. Then they say ‘use your mobile for emergencies’. It don’t work!! The NBN is a bloody shambles

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