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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • byzbateson
    byron (@byzbateson) reported

    @vic_gopies I got Starlink. wtf is NBN

  • WhatYouThinkIT1
    WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported

    @ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.

  • FKhnopff
    Ferdie Khnopff (@FKhnopff) reported

    @Democracy_Duck @ABCmediawatch Are you suggesting giving the network back to public ownership? To an organisation like NBN where rejects from Telstra & Optus go to work? (Including Telstra's so-called risk management 'experts' BTW) With ACMA keeping an eye on things?

  • NaanVi0lence
    Naan-violence (@NaanVi0lence) reported

    @murrayf1960 @Ryandally08 That's like asking how many NBN installations were done after only 100 were complete, and then claiming "Ah it's never getting done ever! 44 billion for 100 connections is ridiculous!!" Oh wait, the Libs already did that and cost us billions more with their stupid hybrid NBN. 🤦🏻

  • KymRob25112
    rob2511 (@KymRob25112) reported

    @anthony45052793 No NBN...never will be...

  • asphotos
    Andrew (@asphotos) reported

    You’re not trying to do remote IT support to the mother in law on their stupidly slow 12/1mbps NBN FTTC plan 4hrs drive away and it keeps dropping you out? Sad! **ARGHHH

  • warranto_q92963
    Quo Warranto (@warranto_q92963) reported

    Getting there. First time EVER since the NBN was put in by Raj and his mate...i now have a green transfer light as opposed to orange. Of course no one gave a **** there was a problem on the day. I do have some patch cables without a cat rating, so there is that. Baby steps.

  • AbAussieGirl
    Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported

    @optus_help why does the Internet NBN keep dropping out in Baulkham Hills it's been doing it since last night around 7 pm non-stop every five minutes now it won't reconnect is there an outage please tell me ?

  • purana
    purana (@purana) reported

    All I want from an RSP is suitable communication on why the service cannot be connected, and the timeframe in which the condition stopping it from being connected resolved. How hard is it to get decent feedback from the NBN co processes.

  • wernerk_au
    Werner Kasselman (@wernerk_au) reported

    To be fair. The LNP destroyed what we could have had with the NBN. And you’re comparing jellyfish with drongos. These are different solutions for different problems.

  • wally_waldo83
    Wal (@wally_waldo83) reported

    @ShaneOliverAMP A big part of the problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.

  • mickr62
    Michael Ryan (@mickr62) reported

    @optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan

  • Hobbie4C
    Hobbie (@Hobbie4C) reported

    @VoteLewko @Starlink Govt/Telcos/NBN spent billuons of taxpayer dollars to build a rubbish service. Starlink does way better at zero taxpayer expense. So government response to this is to spend more dollars on their unworkable rubbish. I can't think of a better argument why big government needs to go

  • General_Bewbs
    General Bewbs (@General_Bewbs) reported

    @Darth_Peachez Genuinely takes me ten hours minimum to download 100gb. It's local news obviously but there's a couple news sites in Australia talking about how a lot of us will be ****** by digital only because of how bad our NBN and wifi still is and how far behind we all are

  • jscmurdo
    John Murdoch (@jscmurdo) reported

    @ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.

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