NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 271
Melbourne, VIC 256
Adelaide, SA 161
Brisbane, QLD 158
Perth, WA 54
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • DerrickTheSheep MisterK (@DerrickTheSheep) reported

    @MacsInSpace See this blows my mind at a school like Essendon they would be well serviced by NBN. 1gbps symmetric service on nbn is available ~$600 w/ $0 build on 3 year contracts. I’ve got 500:500mbps 1:1 contention with a aapt reseller on helstra wholesale infrastructure for under $800 pcm.

  • iVinodMishra Vinod Mishra (@iVinodMishra) reported

    @Telstra No. I am completely clueless. Seems like I am stuck in a never-ending cycle between @Telstra and @NBN_Australia

  • tarajayne94 Tara Brown (@tarajayne94) reported

    @NBN_Australia Wanna know what’s even more frustrating? No appointment booked today so I went into work. Someone just called saying they’ve arrived to install. Where is the communication?? No appointment was booked. I can’t tailor my entire working life around a service provider this unreliable

  • huwgster HUGO (@huwgster) reported

    my internet is turning into the new vergen media 2.0. i cannot go a single HOUR without getting ejected from the game. @NBN_Australia didnt do ****

  • MickLMZR y'all doomed (@MickLMZR) reported

    So not only have we not had home internet for 2 weeks, we've been constantly stuffed around by Telstra. NBN techs claimed we needed a new modem and there was a delay on that. On top of this the portable wifi modem we were given is now broken and we had to pay for that as well!

  • Optus Optus (@Optus) reported

    @DrKhimjiV Apologies for the NBN issues. It was never our intention to leave you feeling this way. Please send us a DM so we can provide you with some further assistance. With your experience, we have already gone ahead and passed this onto our relevant team to review. Kristy

  • colintucker Colin Tucker (@colintucker) reported

    @Telstra currently without business NBN access in Deakin. Tried for one hour on the phone to ask for assistance but didn't get any further than giving account numbers, being transferred and being placed on hold multiple times. Terrible service.

  • wiseguy_ocb hank ronson (@wiseguy_ocb) reported

    @NickRossTech @ACurrentAffair9 yep at least they are still talking about operation cluster **** i mean the nbn roll out

  • katkarvess Kat Karvess (@katkarvess) reported

    .@NBN_Australia Honestly, what kind of **** service is this? I'm trying to run a digital marketing business from home and NBN drops out twice daily at a MINIMUM. I'm constantly tethered to my mobile. What ******** do you people even do there and are you going to fix our NBN?

  • adman314 Adman314 (@adman314) reported

    constant lockdowns.. no real thing to focus on. Be nice if our gov didn't **** up both the NBN and vaccine roll out....

  • Penny02 Penny (@Penny02) reported

    @Optus Morning Guys, Im on the phone trying to sort out a new modem - the nbn 4G back up one (Long time customer) Ive been transferred to a couple of different ppl They dont know what im asking for - can you help?

  • HerbalGill Gill Stannard (@HerbalGill) reported

    @NBN_Australia scheduled maintenance from 7.30am-4 pm for up to 4 weekdays makes working from home challenging. Even more so when usually good 4G coverage coincidentally drops to less than 1 bar. Working from a park in search of more bars not the solution I hoped for!

  • iVinodMishra Vinod Mishra (@iVinodMishra) reported

    So @Telstra booked an appointment for an NBN technician to come to my home and fix the issue. The @NBN_Australia person came at the appointed time, did something at the NBN box and concluded that the issue is resolved. It wasn't. The internet started dropping off again.

  • nguyen_1337 Hiep (@nguyen_1337) reported

    @pacificdongr optus nbn has never failed me

  • DrKhimjiV Dr. Khimji (@DrKhimjiV) reported

    @Optus Hi Optus, I wish to cancel my service with your rubbish company, it is the worst company I have ever dealt with, and I cannot believe that this would happen in a modern country.  5days to solve an NBN problem and no closer to solving it, multiple handoffs, calls cutting

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