NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 295
Melbourne, VIC 243
Brisbane, QLD 120
Adelaide, SA 112
Perth, WA 68
Gold Coast, QLD 7
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Sunshine Coast, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @LocalNews4051 @NBN_Australia Hi Dennis, All our NBN plans are wholesaled directly through NBN. If the provider listed changes it does indicate something odd happening, possibly a fail over service, crossed line, etc. I would recommend touching base with our customer service team if issues continue - Adam

  • GenRe4L Guy Phawx (@GenRe4L) reported

    You would not believe it, NBN have finally admitted in #estimates that fibre would have been better. ******* down with a feather. #auspol

  • RyanWil62993886 Ryan Williams (@RyanWil62993886) reported

    @CoaltrainHunter @1Swinging_Voter The very first pilot site built was at Kiama South NSW Coast. One of the contractors Transfield Group, lost $10 million on that install, never touched NBN again.

  • michaelneale mic (@michaelneale) reported

    People can complain a lot about the NBN, but I think it held up very well for the pandemic load of working/schooling from home. Most anecdotal complaints are due to the standard garbage wifi setup most people have in their homes.

  • mavclair Nessa Mac (@mavclair) reported

    @Telstra Hi Phil, I spoke to telsta and did the troubleshooting and they sent someone from NBN co to check out the issue today. Some corroded wiring following the storms in Sydney. All working again.

  • jksnHP12 jaacckson (@jksnHP12) reported

    Recently moved over to the #NBN (FTTC). It's literally the ******* worst. Like, I just want to load a website so why is that so hard??

  • literatesavant Owen Mehegan (@literatesavant) reported

    @michaelneale NBN should do it. Just part of the service. Free wifi assessment.

  • firstdogonmoon F Onthemoon (@firstdogonmoon) reported

    there was a typo in my last tweet complaining about big sur so i deleted and i can’t be bothered fixing it but i will just say big sur is terrible and so is the nbn

  • StevejCbr 💧Steve Jenkin (@StevejCbr) reported

    @sunnydarkgr33n @JrehnJ @NickFeik 1. "Science & Technology" always together For a party that rejects Science, utter hypocrisy to rely on "Technology" as "magic bullet" 2. Remember 2013 & Turnbull selling "New Tech will magically appear & cut NBN costs" Never happened, never going to happen #auspol

  • firstdogonmoon F Onthemoon (@firstdogonmoon) reported

    i that you shouldn’t upgrade first go but big sur is such a massive pile of screeching hot garbage i will go to monterey (which simply cannot be worse) as soon as i have finished downloading the 12gb file (probably january thanks to @TurnbullMalcolm and his NBN)

  • AUSFestivus 💉2️⃣ Remote Galaxy of Serenity (@AUSFestivus) reported

    @manaz_d Ahhh this trick. There is anecdotal evidence to suggest this is standard NBN ops practice. In an area where service SLAs are soon to breach, declare an outage and avoid penalties.

  • jennywallace52 Jenny (@jennywallace52) reported

    My NBN phone landline out. Reported it and keep getting told they can't fix it. Terrible service. @Optus @networkoutage

  • adamcrow64 Adam Crow (@adamcrow64) reported

    @alastair_ak47 @SkyNewsAust The libs had adopted that position for many years. The nats still support conspiracy theories. So in Australia our governments have not listened to experts . The nbn was another good example.

  • RyanWil62993886 Ryan Williams (@RyanWil62993886) reported

    @1Swinging_Voter That NBN cost from Conroy was $4.78 billion, I know first hand, it was only about $70 billion out, and NBN looks nothing whatsoever like what Conroy said it would. Not one of the NBN management team had ever built a fibre network. There were no fibre splicers available either.

  • smilingassass11 smiling assassin (@smilingassass11) reported

    @NBN_Australia why do you do all your network works during working hours when most of us are still working from home? Can’t you do this stuff during the night? Infuriating 🤬#NBNsucks #nbn

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