NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 312
Sydney, NSW 247
Melbourne, VIC 187
Adelaide, SA 79
Perth, WA 53
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • GisborneOf Henry (@GisborneOf) reported

    @FOXTEL_Help is there a problem with feed, Syd v WC glitching badly??? Have RE-set IQ5 and NBN, not helping. HELP!!

  • sfbrennan Sharon Brennan (@sfbrennan) reported

    @MikkaylaMossop Used one of those until Telstra sent me a free one with 4G backup (in case NBN goes down).

  • Optus Optus (@Optus) reported

    @Helios1226 Our teams are investigating an issue impacting some services in Vic. Our customers may experience disruptions to their NBN, call and data services during this time. We apologise for any inconvenience caused and are working to resolve this as soon as possible. Meg

  • Kate3015 Kate🦋M© (@Kate3015) reported

    @nooneshome85 @stevemcbey Debt is the accumulated deficits of all past years. In our case it’s exacerbated by significantly underfunded or not funded initiatives like the NDIS & NBN from pre 2013 plus spend greater than tax receipts. We currently sit way down in about 98th place on debt to GPD globally

  • Cathy1691 🌻Cathy🌻 #IStandWithDan✊#AlboForPM, ❌NO DMS❌ (@Cathy1691) reported

    @barbaramahle23 My ipad and iphone said no internet pc was fine modem fine nbn box fine never seen nothing like it before

  • Optus Optus (@Optus) reported

    Update: We're aware of an issue impacting some nbn services in Tasmania. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time and will continue to provide updates as they are available.

  • misullivan Michelle Sullivan (@misullivan) reported

    @ianbfarquhar @NBN_Australia The bigger issue is the well known speed site, selects the closest server.. usually the one of your provider.. which negates the backhaul.. not to mention the on the fly compression.. Yes @NBN_Australia I did notice the 149Mbps earlier today.. which is over the theoretical max.

  • Optus Optus (@Optus) reported

    @Mark397114351 Hi Mark, I've responded to your DM to confirm that we're aware of an issue impacting some Tasmanian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Sarah

  • Optus Optus (@Optus) reported

    @tantriclens Hi Amanda, sorry to hear about your NBN internet connection issue. Can you please direct message us your full address so that we can investigate further. Kartik

  • GisborneOf Henry (@GisborneOf) reported

    @FOXTEL_Help 13 mins into Q3 glitching AGAIN!!! Wtf is going on? We tested live to air, RE-set NBN and asked friends. Why is your feed glitching???

  • trippolice Dave Saunders (@trippolice) reported

    @Optus is there an NBN outage in 3198? your outage tool on your website is useless

  • DynastyXL DynastyXL (@DynastyXL) reported

    @FortniteANZ My NBN is **** house so I'm no lifing IRL ****

  • garigalAnj 🌏💧Anj of Garigal (@garigalAnj) reported

    @andrewprobyn @YouTube What happened to our ABC? Do you remember the Australia Network? Who axed it? Who is the copper and HFC NBN so expensive and prone to failure? Why are there so many many medical bills from pathologists now, even for children! What happened to Medicare?

  • andrewhiggo Andrew Higginson (@andrewhiggo) reported

    @TheRiffJet @iiNet @NBN_Australia Yeah, the interactions between iinet and NBN appear strained. NBN treat them like Telstra (mostly) treats it’s customers

  • ash_n_jokerr Ash (@ash_n_jokerr) reported

    Hi @Optus reservoir 3073 hasn’t got access to internet either, just letting you know. Mobile data is slow and nbn home internet isn’t working.

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