NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 256
Melbourne, VIC 242
Adelaide, SA 149
Brisbane, QLD 138
Perth, WA 63
Gold Coast, QLD 4
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • LeGrandeWee Sir Freddy 🐸 Knighted secretly (@LeGrandeWee) reported

    Anyone with #Telstra NBN FTTN out there and their stability of service info? Is it Good/fair/poor ?

  • davidsivaraj David Sivaraj (@davidsivaraj) reported

    @MRowlandMP @NBN_Australia @VodafoneAU how rude and arrogant does an organisation need to be to treat customers like idiots? Whose paying for my time wasted? Cust. Support tells me to disconnect my NBN box to make sure the technician actually turns up! What the hell?!

  • HelloSammyG HelloSammyG (@HelloSammyG) reported

    @Optus @IsaacsonMarie Hi the press release doesn’t state when affected customers will be notified. Can we assume impacted customers have been notified now ? I have had nothing but problems with optus over the last few months from NBN to mobile outages and now this . It’s time to move! #cyaoptus

  • MartinGHodgson Martin Hodgson (@MartinGHodgson) reported

    @Telstra @Adam_CF Tathra here, and also no NBN and impossibly slow 4G

  • r_quazzy ramona quazzola (@r_quazzy) reported

    @independentaus @TonyHWindsor @paulbudde Regrets are a bit late isn’t it? Thé after sales service we received since this bloke took over was so shabby. Things have never been the same since David Thodey left & I haven’t forgotten. #Telstra #NBN

  • weaponizedFOMO Jeff Gao (@weaponizedFOMO) reported

    NBN is down - again. given that it's a public holiday, this leads me to suspect that our broadband internet is powered by armies of minions on ellipticals. stop peddling, lose service.

  • virgotweet Stuart Tomlinson (@virgotweet) reported

    I rang Optus technical support and I have been assigned a case manager , when I asked when he is going tok contact me was told anywhere in the next 24 hours. This means the NBN will not have been working for two days which I find not acceptable.

  • Ninja1Online TheOnlineNinja (@Ninja1Online) reported

    @CapMothy @NBN_Australia Apparently they have a problem with something in their system and the problem is occurring with everyone, no idea when it will be resolved

  • Tennkay1 Tennkay (@Tennkay1) reported

    @BugKilla3 @Optus @RunnerSA18 Nationalised? Why on earth would that be the solution? Because the NBN was such a roaring success? Hard NO.

  • virgotweet Stuart Tomlinson (@virgotweet) reported

    Our NBN is still down and I have no internet service on our desktops. The good news though is that I have got my laptop back online this morning and it is working fine now.

  • Cait27536782 Cait @ Crying in the shower (@Cait27536782) reported

    Internet is an important utility. Absolutely absurd that @NBN_Australia can take days to fix an outage with no ETA.

  • Adam_CF Adam (@Adam_CF) reported

    What’s up with the NBN on the South Coast of NSW @telstra? Hearing that there’s an outage in Tathra.

  • adriancantrill Adrian Cantrill (@adriancantrill) reported

    @carniaux @Aussie_BB @NBN_Australia 240 ish up and down (which is what I'd expect as the max of this connection) - no local shaping yet. I'll be upgrading to 1gig / 1gig on Monday, giving it a few days to baseline.

  • _thomasparkes Thomas Parkes (@_thomasparkes) reported

    @bradwolski Insane, phones/NBN so slow!

  • Willtech101 Willtech (@Willtech101) reported

    Currently performing an increased reliability upgrade. We are doubling our PHP server infrastructure to allow service on one while a second continues to serve. Other reliability issues include instability of business grade NBN and to alleviate we are installing a backup service.

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