NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 258 |
| Sydney, NSW | 231 |
| Brisbane, QLD | 186 |
| Adelaide, SA | 163 |
| Perth, WA | 48 |
| Rosalie Plains, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Affleck
(@AffleckJake) reported
@NBN_Australia it’s pretty pathetic that your service can’t handle 1 little storm
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anthony?
(@anthonynatoli17) reported
@giprepus15 been in outer melbourne on a trip thing and I've noticed huge lag issues only on Hypixel, ~230ms then spikes up to 400 - 1000+ms, a friend closer to the city on a different ISP and different NBN technology has the same issues, it all seemed to start after the Cloudflare host 🤔
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The Prenna
(@The_Prenna) reported
@NBN_Australia Your website didn't show an outage in my area yesterday despite it not being fixed till this morning. Thankfully my service provider is more organised than your organisation and provided updates.
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nbn™ Australia
(@NBN_Australia) reported
@TwitchyCorner Sorry to hear that. nbn does not hold service provider customer details, we're unable to advise of outages directly. 1/2
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Damien Gardner Jnr
(@rendragnet) reported
@Coles @thql I (and a heap of our customers on NBN tails and direct ethernet connections in the business park here) am having exactly the same issue. no VPN's, just straight ethernet connections. Losing my mind with SMS support who keeps saying 'clear cookies and browsing history' :(
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Natasha Mitchell 💉💉
(@natashamitchell) reported
NBN. Down. Please. Why, Australia?
-
R
(@BrowneGuye) reported
@TPG_Telecom Your connection is down at my place in Surry Hills and apparently I have to wait for an NBN technician with no clear timeline. Can you please help? I'm working from home.
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VHX
(@vianhazxeed) reported
@NBN_Australia I got in contact with my provider, who contacted you & guess what, you won't do anything because we still have copper to the node, not fibre to the node & therefore its an issue in the house. Who knows how long till you upgrade. Australia in the 21st century, not!
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Mark Morey
(@markmorey5) reported
@observationpt @QuentinDempster @AlboMP Our NBN was connected in early 2013, it's FTTP as contracted by Labor. I have a 50mbs plan I get slightly more than 50mbs 24 x 7, it never varies.
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nbn™ Australia
(@NBN_Australia) reported
@TwitchyCorner We understand outages can be frustrating. nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
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James Wallace
(@surlyITguy) reported
Every tech that NBNCo sends over has no idea what the previous one has done or what the issue is. If this was any private company they'd go out of business. I don't blame the techs, it's management. Who's running this **** of a corporation? #nbn #nbnco
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Catherine Badcock 🤷♀️
(@CBadcock) reported
@jendudley Yup - after being moved between 5 different people finally got to someone who seemed to know what the problem was. He thought it was an issue with how apartment address listed in the 2 systems. But coming back to me tomorrow with response from NBN
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Laurie Patton is The Lucky General
(@LJPatton) reported
@DanConifer @abc730 Actually nothing new in this report but good to have the #COVIDSafe app back in the spotlight. As it points out (and I have repeatedly, too) the government refuses to fix the app for some reason. I guess the same reason two communications ministers refused to fix the NBN. 1/3
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🜲 tay ♡'s steph
(@notinthesametay) reported
@NBN_Australia @y0ungr0yal it doesn't work Chris
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Dawnstar Australis
(@dawnstarau) reported
@stilgherrian And there was a noise as if suddenly the same gods damn nbn NTUs that always get nuked in storms get nuked in storms yet again