NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 303
Melbourne, VIC 235
Sydney, NSW 225
Adelaide, SA 69
Perth, WA 64
Gold Coast, QLD 4
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • thaCodeMonkey Matthew White (@thaCodeMonkey) reported

    @NBN_Australia Any timeline on fixing the outage in ferny hills QLD?

  • RhaineWolf RhaineWolf (@RhaineWolf) reported

    @NBN_Australia Issue either.

  • Candice_DeVille Candice DeVille ☕ (@Candice_DeVille) reported

    @NBN_Australia Did you know there seem to be scammers making calls saying IP addresses are being hijacked by Chinese hackers and people will be cut off from service in a few days??

  • HarjoodJones Harjood Jones (@HarjoodJones) reported

    @ABCaustralia @abcnews 'Cos the current NBN is pretty ****...

  • Straxmorz STRAXEH 🇭🇷 (@Straxmorz) reported

    NBN is a joke, apparently they wont do **** even tho my net drops 2-3 times a day, it needs to be 5 minimum for them to do anything lol

  • ajEdenvalley1 Dr.ajEdenvalley (@ajEdenvalley1) reported

    @rick_rampal @Glenina57 Tell me about it. Trying to get a problem with the NBN sorted. Dealing with Telstra has been a nightmare and still not fixed. Now day 5

  • ausretrogamer ausretrogamer (@ausretrogamer) reported

    @trinest Better than the crap we’re getting on the NBN.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @mohitg76 Hi Mohit, we have just checked your address again. We can confirm there was an order submitted, however it encountered an issue. Your Retail Service Provider (RSP) will need to contact the nbn order support team, 1/2

  • pingerino Anna Lyons (@pingerino) reported

    @Telstra my 4G has been rate limited since yesterday but I'm waiting for a technician to fix the NBN. I've got 3 people who can't work from home now and I can't get a response online. Can you please get back to me?

  • fount8 michael (@fount8) reported

    @ParrotOfTheDay @DodoAustralia Dealt with same issue for elderly relo by dumping NBN altogether & buying a ‘granny phone’.

  • Monocotyledon Margaret Morgan ✒📚🌈 (@Monocotyledon) reported

    @NikkiTeeuw @Telstra Frankly, I think @Optus could give it a run for its money. Two of us working from home, needing to attend video meetings, the NBN off more than its on, and a pathetic level of communication and support. Argh!

  • micktwalton Mike Walton (@micktwalton) reported

    @NBN_Australia Well done @NBN_Australia, you've lowered the bar enough times and forced users onto your substandard network you can now finally pat yourselves on the back 👏

  • GlennHampson Glenn Hampson (@GlennHampson) reported

    Got to love it when the technician remotely fixes the NBN issues without needing to come over -finally

  • thcnunz Nino Iaccarino (@thcnunz) reported

    @NBN_Australia I'm moving to Starlink......To say your network and infrastructure is unreliable is an understatement. Seriously should take a look in the mirror and ask yourselves if this is a network to be proud of....

  • LennaLeprena Lenna Leprena (@LennaLeprena) reported

    @PoetLeSpeck @AlexMcleod8888 The entire country is being drip fed utter crap to keep this mob of corporate cswjs in power...just utter bullshit streaming forth every day to hide the realities....which are DIRE! Worst debt in our history & 0 to show for it, 3rd world NBN, bottom of the ladder on everything.

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