NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 306 |
| Sydney, NSW | 243 |
| Melbourne, VIC | 182 |
| Adelaide, SA | 75 |
| Perth, WA | 53 |
| Gold Coast, QLD | 6 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Sunshine Coast, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nbn™ Australia
(@NBN_Australia) reported
@Hyosiex Hi there, we're sorry to hear that you have been experiencing dropouts. Your provider has direct access to the nbn specialist team that deals with faults and service issues. 1/2
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climate change is pain....how much do you want?
(@budha_west) reported
@hughriminton The NBN is not working in the Caymans and we should fix that. Angus from the Caymans
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David
(@TechDesignau) reported
@NBN_Australia You might want to encourage all of your downstream providers to use a password/phrase to identify themselves when calling though. Simple to set up and would negate these calls pretty damn quick
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Solo Monk
(@JJKALE2) reported
WTF!! $500,000 to put fibre to the premises of their mate in Joyce's electorate!! They rubbished fibre to the premises when they got their ***** paws on the NBN & destroyed it. Now they're picking one area to put fibre to the premises because there's an election coming. #S1948
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Tiggy
(@tigrashadow) reported
@hughriminton dodgy is an understatement...the company made a $64m NET (no, not gross) profit and gets a freakin $520k grant for an upgrade to its own NBN service...understandable if it benefited ALL in the area but not just for them..ffs
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Emergency&BushfireKits
(@EmergencyBK) reported
@danilic For $2,000 I could've put a satellite or wireless antenna on the roof. They too could have the same ****-full, NBN, millions of Aus. do & get ticked off as 'having NBN' Down/Uploads ~1/4 cable, no service ~3 days, 15 hrs week & pay triple per month for lower GB limit👍
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Jack Joseph McInerney
(@JackJHavoc) reported
Bloke rocks up to fix the flooded NBN junction at work, I say hi mate how r u, he goes "Would be good if me ******* c*nt of an ex would stop hitting me up for child support" LOL #TWEEDBREED
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Jazzie
(@jazzie_aus) reported
@Barnaby_Joyce You piece of **** Tell what dog vikki how many kick backs did she recieve for the nbn contract
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Mike Kaaks
(@MikeKaaks) reported
@gedkearney The first thing you need to do is have NBN recognise that households are their customers not ISPs. When you have an NBN problem at your point of service you are left frustrated at not being able to deal with the accountable source of a cure the NBN. Its just nonsense
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Andrew (of) THALER 4 Monaro
(@andrew_thaler) reported
@Telstra The issues started when you installed the 4G It has never worked properly, for about 4+ years now. We constantly complain. I had to install NBN which means I can get wifi coverage inside my workshop, but bugger-all across my 100acre farm. Are we not important here in Nimmitabel?
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Phillip Mercer
(@mrphilmercer) reported
@Optus our @NBN_Australia is down AGAIN and your “support” app won’t work because a telecommunications company decided to do upgrades taking them off line in the middle of business hours.
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Andrea
(@intouchfornow) reported
More ***** deeds done dirt cheap: A single business in Barnaby Joyce’s electorate has received a half a million dollar NBN upgrade. He wrote a letter of support for the company in which his partner, Vikki Campion, is a shareholder. #LNPfail #VoteThemOut #auspol
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WLF
(@wlfman996) reported
@DeanMercer @lenoretaylor Never forget that presser by Tony Abbott on the installation of NBN, "copper is just as fast" and the whiplash Turnbull suffered as he realised he had just been thrown under a bus. A look of "are you freaken kidding me?"
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Querious
(@barbecuarea) reported
@joshgnosis @WgarNews Bloody stupid LNP. Built an NBN that is not fit for purpose, wasted millions, probably billions of taxpayer dollars, while declaring Labors model too expensive. Result is refits needed throughout the country. LNP = economic managers is absolute bs! No ethics, no guts, hate equity
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Ban-Foo Leong
(@BanFoo_) reported
@Optus Hey, what’s going on? It’s been 24 hours of incredibly slow and intermittent service on my Optus NBN connection. Still no news of when normal service will return. And zero support or customer service in the meantime!