NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 269 |
| Melbourne, VIC | 246 |
| Adelaide, SA | 155 |
| Brisbane, QLD | 145 |
| Perth, WA | 57 |
| Rosalie Plains, QLD | 3 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Hobart, TAS | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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✌Liz Franklin
(@Mcali4) reported
@NBN_Australia Why can't you tell menif there is an NBN OUTAGE at my address. Bloody ridiculous having to wait to speak to the provider who's waiting to hear from you...I'm so fed up with this crap !!
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Di Cale
(@di_cale) reported
@TrudyMcIntosh Unbelievable. Waiting for a letter? NBN not working in Canberra? And hey! This is not about the safety of the vaccine. Pay attention dahling, or maybe get Jen to explain it to you?
-
nbn™ Australia
(@NBN_Australia) reported
@hoser_meier We are sorry to hear your having issues with your service, Christian. You've done the right thing to proactively report any issues directly to your provider as they have the tools to do further tests. If the issue is with nbn, they'll let us know by logging an Incident 1/2
-
Mr Pigeon
(@KeiranAnthony) reported
Hey @NBN_Australia nice financial results...How bout you update people trying to run businesses from mobile hotspots as to when HFC connections will be available!?!? oh yeah. You will make $ regardless of how the customer feels because we have no alternative provider.
-
Nick king
(@NaskingKing) reported
Monday night into Tuesday morning we had ferocious lightning show here in Logan. Storms bad last night too. Our NBN box and Apple box blew as lightning struck. Scary stuff. So loud. No net 30 + hrs. Nice tech guy helped. Must manufacture NBN boxes/modems here. Trade war = 🚨
-
Sharpie
(@thesharpiesharp) reported
@LT3000Lyall It comes down to strong mobile network coverage I wont go back to broadband whilst i live in sydney good 5g connection. I think the NBN will be a fail
-
Stephen Fitzgerald 🍸
(@DrHarryLime) reported
Today groceries dinner for two $70 printer out of ink $150 car rego 3 months $190 qrtr electricity $380 gas water $190 phones $200 NBN $200 a/c broken kitchen tap mixer broken oven thermostat broken bald tyre spark plugs broken fuel gage empty
-
Jack
(@ZypkRL) reported
@ChiefsESC @Optus How the.... I have NBN FTTP and I get 6 MB/s Help please
-
Mukora
(@ReMukora) reported
So I'm hearing that NBN doesn't require a copper line (my house's copper line is broken so this was massive news to me) But then how does that work...
-
Alan Tinker
(@AlanTinker) reported
What a pathetic level of customer service @NBN_Australia provide. 2 appointments 2 no shows. Plenty of txts to remind u to stay home but no courtesy call to tell u they’re not coming. 8 hours wasted & still no internet
-
Reg Boyle
(@EICostheta) reported
from
Sydney, State of New South Wales
Just as well we had the NBN to save thousands of lives and the Australian economy when people could stay home and work. It must have paid for itself. Waddle we do next? Inland high-speed rail through Barnaby's paddock? It'll never make a profit of course. #QT at 2 and find out
-
Tony
(@tonyvibo) reported
@BroHilderchump I used their chat service earlier in the week as my NBN went down and the Smart Modem didn't switch to 4G. Got a reply 9hrs later after the NBN came back up and i didnt need their help then did I.
-
YTFB
(@IllusionzAus) reported
@NBN_Australia oh what do you know the nbn is down again it’s ******* terrible
-
Jane Housley
(@SydneybasedJane) reported
Hi @Telstra are you taking phone enquires yet re NBN service? I DON’T want to do it online I’m currently at a friend’s house who got thru to @Optus and after a 15 minute call she will have NBN connected next Wednesday 3/3rd
-
nbn™ Australia
(@NBN_Australia) reported
@Mcali4 They have an internal nbn technical support team they can request assistance from on your behalf, if required. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy 2/2