NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 270 |
| Sydney, NSW | 259 |
| Adelaide, SA | 175 |
| Brisbane, QLD | 170 |
| Perth, WA | 60 |
| Gold Coast, QLD | 3 |
| Rosalie Plains, QLD | 3 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Canberra, ACT | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ambababooey
(@queenwitchiepoo) reported
@Telstra That service in particular isnt connected with the NBN We have 2 separate land line numbers on the premises and one is connected to our modem but the other is still on its own. The number to call in the text is to get connected to the NBN so i dont know who to contact?
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Ilan Agranat
(@IlanAgranat) reported
@tpg @NBN_Australia almost 24 hours with an unplanned NBN outage, any ETA on resolution?
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TPG
(@TPG_Telecom) reported
@IlanAgranat As of 09:32, NBN Co has advised that they are making a follow up for an ETA on the said issue. We will check on this from time to time to let you know of any update we may receive. -Mel
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Crunchie Kimochi 🇦🇺❤🇺🇸
(@CrunchieKimochi) reported
my dad is anti-nbn and do you know why? because he thinks HDD speed = nbn and he refuses to listen to me when I tell him they're not related in any way, shape or form my 71 year old dad is a ******* idiot sometimes
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Shorty
(@nqwatcher) reported
@EustaceKirsten so why go down to VDSL? is your NBN flakey or something? (dodging the standard NBN carryon)//
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𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻
(@heidisapirate) reported
@getdown01 @tofuboi1986 @Aussie_BB Yeah we had super slow internet just before we got NBN, that got fixed, and now we've been having wifi dropping from all devices every 10 odd minutes. I watch a lot of twitch, but it makes it pretty much impossible. Optus P much said that because we have 8 devices connected 1/
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💀 Deano_m_ 💀
(@Deano_M_) reported
SORRY crew Yet again. @NBN_Australia have pushed back to my provider and said nothings wrong. 6 times its dropped out. I logon to stream and what happens it drops out. 3 days of not streaming. 3 days of no work. @NBN_Australia i need a 4g backup in case it goes down.
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Anthony Lee 🌏
(@AnthonyLee59) reported
@iiNet NBN is down in Carindale Qld. 4152.
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rissyjay
(@RissMeister) reported
@NBN_Australia That’s been done multiple times. Your guys keep telling me it’s fine. An nbn tech finally found a network fault today....after 6 months
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𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻
(@heidisapirate) reported
@getdown01 @tofuboi1986 @Aussie_BB That the wifi will drop regardless. Which I know it's bullshit, because it's never been like that before, and the only difference is we have NBN now. But 8-15 is probably average for all households at this point, so not being able to handle that seems ridiculous 2/3
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Ilan Agranat
(@IlanAgranat) reported
@TPG_Telecom @NBN_Australia almost 24 hours with an unplanned NBN outage, any ETA on resolution?
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Hamish Brown
(@malhusk) reported
@Telstra @Telstra Nbn gone down... no tech support... 4g back up not working at useable speed unless .012mbs is acceptable. Mobile phone sitting on modem works fine... $90 a month lucky I’m paying the extra $20 over cheaper providers
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Matthew Lewis
(@matthewlewis061) reported
@AlboMP Actually i first adopted nbn in Darwin and now rural North Queensland . There will be issues with a project of this size and hopefully they fix the gaps. Im actually using wireless nbn for my location and its never missed a beat !
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ambababooey
(@queenwitchiepoo) reported
@Telstra hi telstra, we keep getting a text message about the old network shutting down in relation to one of our services (a business phone #), we already have the nbn in the house but we cant connect that phone to it. is there another solution?
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southboi
(@Southboi201) reported
@NBN_Australia @RissMeister This makes me laugh seems like @NBN_Australia doesn't really care about the customers when this is a continuous problem something actualy needs done with this
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