NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 434
Melbourne, VIC 347
Sydney, NSW 337
Adelaide, SA 321
Perth, WA 120
Gold Coast, QLD 6
Townsville, QLD 3
Canberra, ACT 3
Albury, NSW 2
Mackay, QLD 2
Parramatta, NSW 2
Newcastle, NSW 1
Kalgoorlie, WA 1
Central Coast, NSW 1
Loxton, SA 1
Sippy Downs, QLD 1
Bunbury, WA 1
Orange, NSW 1
Longford, TAS 1
Sale, VIC 1
Long Forest, VIC 1
Hobart, TAS 1
Mudgee, NSW 1
Griffith, NSW 1
Cairns, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • philiplaureano Philip Laureano 🇭🇲🇵🇭 (@philiplaureano) reported

    @dougrathbone Nice. I opted for 5G and I'm getting about 400Mbps down, also in the lower north shore. I didn't know that the speeds via NBN could go that high without multiple connections

  • kodenine2 kodenine (@kodenine2) reported

    @NBN_Australia I have raised this with my provider multiple times. I have also mentioned the upgrade option to FTTP but they have advised they don’t offer that service. Is that possible that they don’t. Should I be looking at changing service provider?

  • hbowly Hamish Bowly (@hbowly) reported

    @cameronwilson Idiot. His government ruined the NBN

  • PunishedRain Athena, Top (@PunishedRain) reported

    @Ziox56771 Australian internet is awful, even with NBN supposedly helping us catch up with the rest of the world I've watched a single stream on twitch. every other stream buffers a ton

  • StoryByOsmosis 𝙎𝙩𝙤𝙧𝙮 𝙗𝙮 𝙊𝙨𝙢𝙤𝙨𝙞𝙨//𝙉𝙤𝙢𝙖𝙙 𝙈𝙖𝙭 (@StoryByOsmosis) reported

    @AaronSGreen @NBN_Australia It’s my own fault though. I’ve chosen to stay in Australia for the time being, the world’s largest country town, and connect with a company that states their customer sentiment on the door - dodo, “you’ll feel like one by the time you’re done!”

  • agentsarah6 agentsarah6 (@agentsarah6) reported

    We’ll have to cancel the stream tonight because @NBN_Australia can’t get their act together. Our apologies. Hopefully we can be up and running next Saturday night for #TDSOTM with no issues. #SupportSmallStreamers

  • Salsnifer Stephanie Linn (@Salsnifer) reported

    Don’t be fooled by @Telstra claim that their smart modem offers uninterrupted internet when the @NBN_Australia Is down. 4 weeks no internet, no @Foxtel. 4 techs have been, 1 complaint to the ombudsman and +++ promises from complaints with 0 calls or resolution.

  • lynwill65 Lynette (@lynwill65) reported

    @Telstra (1) I've been an internet customer for almost 20 years and since Friday have had 2 chat convos with support as my NBN isn't working. Friday I wasted over an hour before we were reset and I lost connection. Today I am up to almost 5 hours and counting. Cont...

  • madivad Dave Matthews (@madivad) reported

    @NBN_Australia Did you read my message? My provider knew nothing about the outage. Your website had nothing. Care to update me on what was the cause of 20+ hours without internet? Offline 8pm Thurs night & at noon Friday there were still no updates. It didn't come back on until Saturday!

  • AaronSGreen Aaron S Green (@AaronSGreen) reported

    @NBN_Australia As far as my business is concerned, I have zero reliability with Australian NBN because ISPs have no standards for supplying a reliable service. I’m with Dodo and on my 3rd ISP-supplied modem and it’s just failed. My boss is on her 2nd modem, Dodo as well. $80/mo for nothing. 🇦🇺

  • ilCacciatore_72 James Breuer (@ilCacciatore_72) reported

    @TPG_Telecom I need someone to reach out to me regarding my wife's elderly parents new NBN bundle. There is an issue with the phone line and this is their only means of communicating to the outside world. I am an admin on the account. You support number isn't working correctly.

  • Archie25555 💧Rexy (@Archie25555) reported

    @VacuousNess @GeorgeManka Would have thought our **** NBN would have been enough...but no !

  • DistortedV_ Distorted (@DistortedV_) reported

    Ty nbn for having a scheduled outage for 8 hours stopping my uni classes

  • RexRTs Rex Retweets (@RexRTs) reported

    RT @agentsarah6: We’ll have to cancel the stream tonight because @NBN_Australia can’t get their act together. Our apologies. Hopefully we can be up and running next Saturday night for #TDSOTM with no issues. #SupportSmallStreamers

  • _Little_Monsta MX UNIVERSITY 2021 (@_Little_Monsta) reported

    @NBN_Australia It's a bit late now Jo... and how am I supposed to check anything when it's Sat evening... and I don't have internet? 😑 I bought tickets to an online LIVE concert with my favourite group and I missed almost an hour of it because of the network

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