NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 271
Melbourne, VIC 258
Adelaide, SA 161
Brisbane, QLD 158
Perth, WA 54
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • LJPatton Laurie Patton is The Lucky General (@LJPatton) reported

    @RNBreakfast @SabraLane Congratulations to @PaulFletcherMP for recognising that his predecessors stuffed up the #NBN. But would moves to fix it be happening if we weren’t about to have an election?

  • vFNQer KC (@vFNQer) reported

    Bolt of Lightning, quickly followed by a large CRACK of thunder. 8 pm, Friday night, half-time at footy. Took out my internet and screwed its router settings, NBN didn't fix it until Monday - so, the WHOLE WEEKEND without home internet. definite withdrawal symptoms at first...

  • allimolly82 Allison Marie Carter (@allimolly82) reported

    I am forced to have fixed wireless #NBN at my home, i am currently trying to join a tutorial and can not get service. #AlboForPM @AlboMP can you please fix the #NBN network?

  • borgc 💧Carmen Borg 🇲🇹 (@borgc) reported

    @iTnews_au While NBN has stuffed the 4G fixed wireless. Just destroyed my internet use. Takes all day to open a received email. Constant drop out. Damn you, pack of Mafia criminals.

  • ciaran82m Ciaran (@ciaran82m) reported

    Looks like @NBN_Australia has cancelled our BOOKED job for today without notification (to us or telstra). @Telstra who booked the job was no help. Would get a supervisor to call me back. Second time this has happened.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @mchlcpr Hi Michael, thank you for bringing this to our attention and we understand why you would be concerned. This does sound like a scam call, nbn will never cold call residents to advise their premises are being disconnected. 1/2

  • fan_nq Lawrie 🐮🤠🐊🐠🐍🐬🌴🦋 (@fan_nq) reported

    @CassCoastRegion @Optus @TelstraBcast the mobile phone reception at Kennedy, Carruchan and Ellebeck is very choppy. Nigh on impossible to use sometimes. Is it possible to fix it? Because phone is still the cheapest option compared to wifi/nbn. Thanks for your time

  • CrankYanker2 CrankYanker🇸🇾🇵🇸🇾🇪🇲🇲🇦🇫🇺🇦🏳️‍🌈💉💉💉💉 (@CrankYanker2) reported

    @Russycook @BreakfastNews @AustralianLabor We won’t forget the NBN mess created under the LNP on behalf of Murdoch who was determined to keep his rubbish satellite tv service and crappy newspapers going

  • benhoad Ben Hoad (@benhoad) reported

    *nbn goes out* [checks nbn website for service outages] “There’s no nbn connection at that address” ಠ_ಠ *phone has 2 bars of 3G* ლ(ಠ益ಠლ)

  • MissLucy_2011 MissLucy (@MissLucy_2011) reported

    @abcnews “Next week’s federal budget will include $480 million to improve regional internet speeds and allow more customers to access the NBN’s fixed wireless service” A $480M federal cash splash. Not a $750M federal cash splash.

  • rosskenna888 Ross Kenna 🦞 (@rosskenna888) reported from Clunes, State of Victoria

    Thanks @BreakfastNews for the comedy this morning. The party who destroyed the NBN, now telling us they're the party to fix it! You couldn't make this **** up! #auspol

  • pjbrisbane Licorice PJ (@pjbrisbane) reported

    @x_sammy_xo For getting set up, I’d go with Aussie. They’re not the cheapest, but they have great customer support and I had zero issues getting NBN to a newly build house.

  • ConorPWilliams Conor P. Williams (@ConorPWilliams) reported

    @alexjedwards @Ale_VazquezBaur @TCFdotorg Basically: I was able to explain that "I'm down with NDP" was a throwback to "I'm down with OPP," and that a potentially more useful Naughty by Nature song for endorsing Judge KBJ might be working a rhyme off NbN's "Hip Hop Hooray."

  • RayWhitehead Grumpy old sewer rat 🐀 (@RayWhitehead) reported

    @Telstra No. The issue, to be fair, appears to be a monument nbn stuff up. Their tech either has no idea of how to install a second line to a property or is incredibly lazy. It will require the nbn to move the blue/white pair back to the original wiring, so I get my foxtel back 1/2

  • redemptiongiver I am .@PRGuy. So is my wife 💉💉💉 (@redemptiongiver) reported

    @Telstra Thanks Brandon. I have HFC cable NBN so I am all good. Just thought the "I dug a hole" was funny and that now Telstra has decided NBN is crap so is rolling out their own cable

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