NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 293
Sydney, NSW 216
Brisbane, QLD 192
Adelaide, SA 126
Perth, WA 55
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Colac, VIC 1
Cornwallis, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • niallburke3 niall burke (@niallburke3) reported

    @optus hi, when I login into the myoptus app, I just get a “switch services” screen asking me to logout for assistance... I’ve just signed up to your nbn service in a new location, I was previously signed up at an old location

  • GRN_Live_Stream Scanner Australia Broadcasting (@GRN_Live_Stream) reported

    Outage Notification: NBN outage. No network. My apologies.

  • sacharules Sacha Fernandez (@sacharules) reported

    Hey @TPG_Telecom my NBN connection has been dropping out every few minutes since yesterday morning. Super frustrating. Done a reboot, checked service status page...

  • gavswimfilm Gavin Scott (@gavswimfilm) reported

    @Picketer Moved house 2 and a half months ago. The map of NBN connections got the location of our house wrong, turns out the NBN wasn't connected here... And still isn't. No ADSL available and only got a measly $80 internet sim card that doesn't work!

  • kiwikjr Kathy Russell (@kiwikjr) reported

    @NBN_Australia This isn’t a connection delay per se as your staff have been out twice. This is you cutting off a perfectly good service without checking that the nbn is connected to the building. Complete fail.

  • sabinewolff Sabine Wolff (@sabinewolff) reported

    @normanswan What ******** is wrong with you, it literally did work. They got back to zero. You want to shut yourself inside ****** go for it my man just do the rest of us a favour, pull the nbn box out of the wall and throw your phone in the bin

  • leehawksley Lee Hawksley (@leehawksley) reported from Sydney, State of New South Wales

    @Telstra your NBN service is so so bad it’s beyond words - 0.1MBs “speed” for days, online help/chat is unmanned and over 1hr listening to your hold music!! Hopeless.

  • dogcow dogcow (@dogcow) reported

    Just lost my NBN for three days due to kids getting bored and ripping the junction box off the pole down the road. Hopefully that was the last BS for 2020.

  • Finbarius Stephen Finlay (@Finbarius) reported

    @NBN_Australia @Telstra Such poor service guys...no NBN and no response from Telstra at all via chat and Gold Member services for a day and a half. Tried multiple times..can I have cable back?

  • Beelzebubbly666 Beelzebubbles668 - Neighbour of The Beast (@Beelzebubbly666) reported

    @adamzwar I'm near the Sunshine Coast. Can't get NBN without a huge **** fight so have to rely on mobile broadband. Since Xmas day we've barely had a Telstra signal, and despite looking at the Sloptus tower from my bedroom window, we have 1 bar of 4G IF we're lucky. Christ I HATE the LNP.

  • lukeacl Luke™ (@lukeacl) reported from Brisbane, State of Queensland

    Both home and work internet collapsed this morning at 2am for some reason, weird NBN outage. But because I’m with @Aussie_BB I could easily diagnose connection states, NTD statuses, and perform a port reset on both 1600km away to get them working again without getting out of bed.

  • Janz18703939 Janz (@Janz18703939) reported

    @superloopnet Superloop NBN is down. Is someone fixing it? Other Superloop users have the same issue in Greater Sydney and Canberra. The distruption page on the Superloop page shows no distruptio, which is incorrect. Not a good way to start the year.

  • SloopDoo Sloop D'Doo Just another shocked carp. (@SloopDoo) reported

    @VernVerass Not if we want to fix the NBN.

  • tkinson Rich Atkinson (@tkinson) reported

    Anyone else's nbn just go down?

  • tkinson Rich Atkinson (@tkinson) reported

    @superloopnet looks like your nbn service is down across NSW and ACT. Call centre closed.

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