NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 275
Sydney, NSW 260
Adelaide, SA 173
Brisbane, QLD 169
Perth, WA 59
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @Tayzlor @NBN_Australia @elonmusk Telstra should have structurally separated with the infrastructure part doing the roll out with some gov funding, but telstra under Sol wouldn't participate. NZ telecom did just that and their speeds keep increasing as network keeps making money to fund upgrades

  • RitzoShiba Ritzo (@RitzoShiba) reported

    @NBN_Australia NBN ******* sucks

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

  • SammyZoeller Sammy Zoeller (@SammyZoeller) reported

    @DannySauter I asked Capt Farmer at the last NBN meeting why SF can't issue 172 tickets, impound 12 cars, serve 4 warrants at a Sideshow, like San Jose did at their last Sideshow and Capt Farmer said with absolute straight face "Our city doesn't like to entrap people!" - I kid you not.

  • dunxcorp Dutch (@dunxcorp) reported

    @nogulagsagain Cutting waste is different. Paul Keating introduced the competitive public service policy. Removed by Kevin O7, so they could build a Telstra quoted $6.4 billion NBN for over $80 Billion. Re-introduce that and "rivers of cash."

  • LJPatton Laurie Patton is The Lucky General (@LJPatton) reported

    @TMFScottP @RizviAbul NBN Co (i.e. the Australian public) has paid Telstra tens of millions of dollars for access to the copper wire network we used to own.

  • AREALBRUHMODE ｂｒｕｈ ｍｏｄｅ (@AREALBRUHMODE) reported

    @NBN_Australia How about installing the finer optic lines across Australia instead of hybrid lines and the funding that the government cut because they realised it was too expensive to lay down

  • yvonnert Yvonne T (@yvonnert) reported

    I moved to Tassie 2013 but retired early because Coalition screwed us all on the NBN & the house I’d bought on a broken govt promise was cut back to FTTN. At last I’m getting the FTTP I was promised near 10 yrs ago. ( Aussie Broadband is doing the install in coming weeks.)

  • pwoiter Pwoiter (@pwoiter) reported

    @TMFScottP In NZ, retail and wholesale arms were sold off separately and they now have speeds we can only dream of. Telstra invested years in fighting with the govt rather than building good and available infrastructure. NBN wouldn’t have been necessary if we had gone down the NZ path.

  • Mike53596946 Mike (@Mike53596946) reported

    @TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

  • kaffando Completely over it. (@kaffando) reported

    Local @NBN_Australia outage now coming up for 5 hours. Shame about the work I'm meant to be doing, eh? #NBN

  • CutAdriftFromOz Justa Guy (@CutAdriftFromOz) reported

    @FinancialReview The medium (ie glass fibre) will alway have an advantage over radio waves for bandwidth and speed. The issue is that people can get all they need from the current 5G data speeds. So, unless our data demands are going to sky rocket (how much 4k video do i need?), NBN will suffer.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @ChandAshok At the direction of LNP. That's the critical bit of info. This write off is purely down to LNP taking a sound investment and trying to reuse old tech never intended for high speed broadband #nbn

  • Ranoroar chanssmartmouse♮ (@Ranoroar) reported

    im tired of people arguing with me with out letting me explain myself🥰 got told to fix the nbn thing today so i thought i did, i couldn’t stay awake for the 20mins i had to wait apparently and saw there was another nbn box unopened. I didn’t even know she ordered another one

  • Roo_Mint1 Roo Mint (@Roo_Mint1) reported

    @JennyTa22393082 It’s here I’m giving it serious consideration as our NBN is crap

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