NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 259 |
| Sydney, NSW | 229 |
| Brisbane, QLD | 182 |
| Adelaide, SA | 172 |
| Perth, WA | 44 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Old Bar, NSW | 1 |
| Canberra, ACT | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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clarke3110
(@clarke3110) reported
Nbn drilled under our year old crossovers about 10 months ago and now they have a hairline crack, the council wants them replaced at our cost. Like **** I’m paying that.
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Ozind59
(@ozind59) reported
Effing @tpg nbn is out again and they have the hide to say that go online to check the effing outage’s, what ******** has written this ?🤬🤬🤬🤬🤬
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Paul
(@paultmunn) reported
@Optus it appears there is an NBN issue in Corrimal NSW? I have a text saying it's fixed. NO
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Matt 🔞🇦🇺
(@coburn64) reported
NBN Fixed Wireless unit is flashing a red status light, ODU is reporting green/OK and signal is fine. When it goes red it’s usually a sign of lag spikes, packet loss and other horrible performance. I’d kill for Fibre.
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CyberJoker
(@CyberJoker) reported
Great service today from @NBN_Australia installing fibre #NOT Turned up said they didn’t have enough cable & would be back in a couple of hours. Left box open outside with cables exposed and never returned. Now told we need to wait for another appointment. #shitservice #nbnco
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Peter Williams
(@PeterWi05879624) reported
@Terrytoo69 @GumLeafWhistler @JSSciencefocus They throttle the NBN (bandwidth shaping) to support an obsolete pricing model and this compromises the performance of the system (my guess is that it's running at about 10% of its real capacity).
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matmann
(@mat5mann) reported
Deadset @nbn. useless. Always down. Refuse to refund exorbitant fees for downtime. It’s beyond a joke. @Aussie_bb #hadenough. rip working from home. Unreliable overcharged. No ***** given
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ᛞᛖᚨᚦ
(@FenrirUnchained) reported
@NBN_Australia It’s been logged and so far I’ve had 3 NBN techs out here without resolving the issue
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R A C H E L E
(@RayeCharles) reported
@Telstra thank you for disconnecting my nbn service at 7:30pm on a Friday night and not providing any support services for me to contact until Monday morning at 8am. This has been an ongoing issue since February and it’s still not rectified. Disappointing
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Just Jeff
(@razzaknows) reported
@PW_Arts @M_Sighil @AlanKohler Totally agree. I believe today it is an essential service. But I think the industry as a whole can be a good example of how well a privatised essential service can operate. As long as you exclude NBN which was a white elephant from the start. I couldn't c the need to privatise it
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ca$h_money
(@twittycen) reported
Why is @NBN_Australia still so ****? Can’t log fault if less than 5 dropouts per day. 4 is ok wow much advanced
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`~`
(@noname_noidea) reported
I should just go to the top tier, my yearly sub expires mid July and it's all of $4 for the remaining 22 days. But the shop implies I get cloud gaming for PS3 games which is not in Au because the NBN is garbage. Not sure what else they're offering.
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Peter Newson
(@sheepdawg05) reported
@telstracareers telstra cut off my phone and won’t help fix due to Nbn … destroying my family cafe business .. thanks Telstra ! .. don’t work for these people !
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James Hutcheon
(@hutcho66) reported
@taipan168 Telstra has no service guarantees at all in things like the mobile network or NBN retail etc.
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MATE internet + mobile
(@beourmate) reported
@traindriverrev @NBN_Australia Hi Glenn, the outage is with one of our upstream carriers, therefore is not a direct nbn outage.