NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 265
Sydney, NSW 241
Brisbane, QLD 174
Adelaide, SA 174
Perth, WA 49
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • fukawi2 ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ (@fukawi2) reported

    NBN down yet again, and zero updates from @NBN_Australia as to the status. Not so much as advising when the next update will be, let alone an ETA for restoration... Could be an hour, could be a week, who knows!?

  • rulelawsuspend The rule of law is broken 😈 (@rulelawsuspend) reported

    @UnQuietAust @TurnbullMalcolm What a laugh. So mad about the NBN being butchered. I was in Japan before they announced NBN in Australia and where I could upload tons in no time it was such a shock. I thought I'd be up all night like in Oz but yeah. Aiming for worst internet in the world - go LNP

  • bkbaguley kbaguley (@bkbaguley) reported

    @WalterDixon2 Channel 9 / NBN 3 have a very bad habit of trying to portray Morrison as a champion.

  • AussiePeteC Pete's Tweets (@AussiePeteC) reported

    @jdude_tv @MattEatsMochi Anything to do with IT in Australia is hampered severely by poor infrastructure. We have slow NBN..

  • penguin_brian Brian May (@penguin_brian) reported

    Got power and nbn back now. Hugh relief. Looking at Ausnet outage map it looks like there are still a number of areas close to me that are out, with ETAs listed at 17th. I guess I was lucky.

  • PorterPorts Ports (@PorterPorts) reported

    What’s worse than lockdown? lockdown with no internet for days @Optus #nbn @NBN_Australia been down for 3 days now

  • tonypark50 Tony Park (@tonypark50) reported

    No internet NBN and now only 3G so I cannot even check the situation on my phone. Piss poor in this day and age.

  • SFox207 🐾🍃𝓢𝓲𝓵𝓿𝓮𝓻_𝓯𝓸𝔁𝔂207🦋 (@SFox207) reported

    @Telstra 2013 since i moved here. Then was made 2 sign 2 NBN promising better speeds but higher cost + boost Never got anywhere near what u guys promised. Then u paid back the boost forced me 2 go on a lower speed plan. Every 2 months when i get time i call fixed 4 a few weeks start again

  • guardianvalley Peter Caloiero (@guardianvalley) reported

    @bonitamersiades @Optus I don't have any issues; but then I am one of the lucky 20% who have NBN's fibre to the premises.

  • AllanSpence20 Allan Spence (@AllanSpence20) reported

    @NBN_Australia Waiting 16 months for my connection taken money every month from bank. Waiting parts global shortage. China problems with virus hold up

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @DaveyJohn_676 Hi John, In Sky Muster™ satellite areas, premises have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider 1/1

  • LahGirl747 Narelle Drage (@LahGirl747) reported

    @Oscarthefarmer I could do with out the remote learning and working from home when NBN is so bad, but I have really appreciated being on our farm while all this is going on.

  • jhinch Jason H (@jhinch) reported from Wodonga, State of Victoria

    @NBN_Australia It's stated on your website that it should be phased out after 18 months. It's been 4 years. My provider told me to contact NBN for some answers as NBN is the one who increases the speed at the node, not them. Can you seriously not help at all with this?

  • primo027 Maria⁷ ⟭⟬ 🧈 (@primo027) reported

    My stream keeps freezing wtf fkn NBN

  • mark_lanyon mark lanyon (@mark_lanyon) reported

    Nice to hear that @NBN_Australia aren't taking calls today of all days! Outage with p1ss poor reception on @Telstra network to boot. Commercial broadcast on way to see #AFL today 😠

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