NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Melbourne, VIC | 145 |
Sydney, NSW | 112 |
Brisbane, QLD | 74 |
Perth, WA | 40 |
Adelaide, SA | 37 |
Hobart, TAS | 5 |
Canberra, ACT | 2 |
Vasse, WA | 2 |
Benalla, VIC | 1 |
Cairns, QLD | 1 |
Geelong, VIC | 1 |
Albury, NSW | 1 |
Sale, VIC | 1 |
Launceston, TAS | 1 |
Sunshine Coast, QLD | 1 |
Dunsborough, WA | 1 |
Kanmantoo, SA | 1 |
Newcastle, NSW | 1 |
Moruya, NSW | 1 |
Rockhampton, QLD | 1 |
Robertson, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Muzammil Ansari
(@muzammilansari) reported
@VodafoneAU hi my home NBN service is pretty slow since yesterday afternoon. It’s giving me 10mbps downloading and 2mbps upload and I am on 50mbps vidafone home NBN plan
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Grant Crosdale
(@GrantCrosdale) reported
Gotta say @NBN_Australia absolutely pathetic. Waited a few weeks for an install that was completed only for him to find an issue with the line he can't fix. Requires a flick of a switch he said. Just notified 10 business days for them to look at it. And THEN they assign a tech..
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Michael Jessopp
(@ppossej) reported
@QuentinDempster @Info_Aus It's shite. Only once gotten 80% of our 100Mbps service - typical is around 50%. Problematic during rain. NBN Technology Choice Program quoted $32,158 to upgrade to FTTP.
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau How can #Telstra be so incompetent? SMS today says: “Hi from Telstra, we have detected a possible issue with your nbn order which may result in a delay to your connection.” I moved a month ago. SMALL BUSINESSES, AVOID BECOMING #Telstra VICTIMS
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i crave star damage ✨
(@chatvae) reported
day four of no internet bc nbn has an unplanned outage with no explained cause 🤡🤡 we love to see it
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WebScale Webster
(@vcdxnz001) reported
@WholeMarsBlog I’m getting 2Gb/s up and down for $108/month ($NZ160) in NZ. Feel sorry for the Australians on their NBN, it’s slow and expensive.
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Psy The Cancer Guy
(@Chinook_5) reported
@GrantCrosdale @NBN_Australia Say it ain’t so, @NBN_Australia super slow at there job. I don’t believe it
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💧💧Suzie Gold 🎀🎀
(@GoldSuzie) reported
@TelstraBcast Can you please help Had NBN connected 2 weeks ago Lots of problems Telstra man came to to install a new modem and sort everything out 20 minutes later I was unable to access most things Called Testra and they promised someone who be here within the hour. Didn’t
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BlakeJenno
(@BlakeJennoLive) reported
This is ridiculous, @Telstra my NBN service has consistently been dropping out for now 3 weeks. We have called more then once. It becomes extremely hard and frustrating to achieve anything when my connection drops out every 5-10 minutes.
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Kieran Simpson
(@kierans777) reported
You know what would help “quantum technology” the most - a working, fit for purpose #NBN #auspol #qt
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R Gill
(@GillSquad) reported
@TPG_Telecom I just signed up to Nbn yesterday and the after plugging in my modem the internet doesn’t work. I’m unable to get a hold of any support even though the line should still be open.
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Laughatsaltygeelong
(@Laughatsaltyge1) reported
@QuentinDempster Wasn't that install free when the ALP launched NBN i know my cousing in rural farmland had no exorbitant costs and she got fibre to the house never had a problem ever superfast speeds
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn @whirlpoolnetau I moved address one month ago. #Telstra SMS today now says: Hi from Telstra, we have detected a possible issue with your nbn order which may result in a delay to your connection. SMALL BUSINESSES, AVOID BECOMING #Telstra VICTIMS
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Rob Sweetten
(@RobSweetten) reported
Hey @telstra and @NBN_Australia, the NBN is down in my neck of Fitzroy North, 3068. Which of you would like to be helpful?
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Enn
(@hugofroyo) reported
@QuentinDempster We recently were forced to switch from an all fibre network to the NBN. It's ridiculously slow and unreliable.