NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 261
Sydney, NSW 226
Brisbane, QLD 181
Adelaide, SA 172
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Claudsdee we will begin taking new orders from customers to connect to the nbn™ network via HFC. The recommencement plan is contingent on continued deliveries of stock, which nbn™ has started receiving throughout March, with further scheduled deliveries expected in the months ahead. 3/4

  • flamingo_a_gogo Ca 🦩🙅🏻‍♀️ (@flamingo_a_gogo) reported

    @NBN_Australia Yeah just Someone calling to say they noticed my service has been slow (which is has, it’s been terrible) but the phone line was really dodgy and it was just very hard to understand what they wanted me to do and why they were calling. I figure I’d get a call from my provider?

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @adriancantrill @NBN_Australia Hi Adrian, Sorry for the trouble we do try pass on any outage or maintenance information as soon as it is available. This may of possibly been a field technician who noticed a critical issue that required them to disconnect the connection to repair it. - Adam

  • tarun_malviy Tarun Malviya (@tarun_malviy) reported

    @NBN_Australia Hi NBN Team - My provider has already raised the ticket with NBN . I am being told that ETC to fix the issue could be mid next week. While the issue has been there with NBN since many days. Per my 1:1 discussion with my neighbours,This has impacted them as well.

  • AmandaJL_80 Amanda Lynch - Cadet Paradise Bunnylanzo (@AmandaJL_80) reported

    @VodafoneAU help! I just transferred my mobile from post paid to prepaid, except that my nbn is still on postpaid and now I can't access my Vodafone for that account. I don't know the nbn number to log in and can't pay my bill as 1511 works for my phone only

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Claudsdee including telecommunications, from 2 February 2021 nbn™ temporarily paused the connection of most new customers to the nbn™ network via HFC technology. We have started to receive the first new shipments of HFC modems and from 24 May 2021, 2/4

  • _daemons _daemons (@_daemons) reported

    @NBN_Australia Yes. Provider tells me they're waiting on you. No update from your crew, however. Whole suburb is out, businesses suffering. Have also sent a complaint to the TIO.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @flamingo_a_gogo Hi there, we are aware of scam callers currently impersonating nbn. If you'd like to provide us with further information about the calls you have been receiving, we’ll be able to help determine if this was a scam call or not. 1/2

  • justaussiemike Mike 🏳️‍🌈🇦🇺 (@justaussiemike) reported

    @chokedbarbie Optus and Telstra have 4G and 5G mobile broadband plans you could use. They're never going to be quite as good for gaming as a fixed NBN connection though.

  • beourmate MATE (@beourmate) reported

    @cridonomics We apologise for any inconvenience this may have caused you - unfortunately, nbn did not notify us of this previously. so we were unable to inform you. At this stage, service interruptions will take place between 6:00am and 6:00pm but should not exceed more than a total of 6 hrs

  • TheOtherDibbler TheOtherDibbler (@TheOtherDibbler) reported

    Uh, so the NBN guy showed up today to fix my internet, even though I thought the visit was cancelled & he investigated the line anyway even though it's been working fine & he found some problems & fixed them & hopefully that means my internet connection will be okay long-term now

  • Nevenia1 Nana Veenz (@Nevenia1) reported

    @annaspargoryan “Anybody having problems with their NBN. It’s super slow”

  • jimjam_slam Dr James Goldie (@jimjam_slam) reported from Melbourne, State of Victoria

    Good news: I just accepted a new rental! Bad news: it looks like the previous tenants took the @NBN_Australia HFC NTD with them 😩

  • leselec27 Leslie McGill (@leselec27) reported

    @YaThinkN Fletcher is a really very stupid man & so far out of his depth as a Communications Minister & destroyed the NBN, he is just like the rest of the Morrison LNP Gov. just a Boys Club with zero respect for women

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Orpheus631 We can advise you that your provider has not made a request for support to the relevant nbn team. 2/3

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