NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 299
Melbourne, VIC 236
Sydney, NSW 224
Adelaide, SA 65
Perth, WA 61
Gold Coast, QLD 4
Ballarat, VIC 3
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • RRRNetwork RRR Network (@RRRNetwork) reported

    Regional Connectivity: nbn sky muster+ satellite will only slow down if you are using it for video streaming. @NBN_Australia #RRRRoundtable

  • benstorm279 Ben O'Connor (@benstorm279) reported

    @jakkuh_t @Ubiquiti Still sucks that here in Australia we’re literally limited to 80mbps… through NBN with fibre to the curb!!!

  • Sam080416 Warwick Davis (@Sam080416) reported

    @boo2880 @JustinC05024331 @billshortenmp All vaccinations are listed. My first AZ. Pertussis 4 years ago (whooping cough). Fluvax in May 2021. Now my second AZ. Perhaps try at midnight when the system is not so pressured. It is the burden of NBN -No Bloody Network.

  • domslashryan Dooooom (@domslashryan) reported from Toowoomba, State of Queensland

    @ZachWeiner Part of the other side of the issue was that once the NBN came into your area, the original phone lines shut down, so you had to get an NBN plan. A lot of telcos shoved people onto a 12 Mbps plan, which was never designed for internet use, only as a phone line

  • HeaneySonya Sonya Heaney (@HeaneySonya) reported

    Netflix's TV options are just a line-up of every American show I hate. 😒 I want to be entertained, not annoyed. And it's the only streaming service currently working with my crap NBN. Free-to-air TV keeps running "you will die of Covid" ads, so that's a big no for me. Sigh. 😒

  • garystark Professor West Wing Fried Chicken Shack (@garystark) reported

    So, @FOXTEL_Help @NBN_Australia outage in Bondi tonight.

  • ArthurDungasCuz Arthur Dungas Cuz (@ArthurDungasCuz) reported

    appears @OptusStadium food lines are similar to @Optus NBN, often CONGESTED and slow

  • youngomars bianca/jj ♡ #EdvinAussieEra (@youngomars) reported

    @sweetrthensugar @NBN_Australia NBN HELLO I HAVE AN ISSUE I CANT SEE THIS PHOTO OF DOG???

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @dylarrno Hello there, we're sorry to hear that you've been experiencing service interruptions. If you reach out to your service provider, they can perform a line test and troubleshoot your connection. If further assistance is required, they'll reach out to nbn on your behalf and (1/2)

  • cbiggins Christian two jab 💉💉 (@cbiggins) reported from Sydney, State of New South Wales

    Apparently @Optus has "deleted" (their words) my NBN connection. I have to wait 48hrs for their stuff up. Considering I've started moving my 5 phone services to @Telstra I think my NBN will be next. Been with Optus for sooo many years but lately wow it's been bad.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Enid_Mow Hey Enid, we're sorry to hear that you've lost your services. Have you reached out to your service provider? If not, they'll be able to perform a line test for your connection and trouble your line. If further assistance is required, they'll reach out to nbn on your behalf. (1/2)

  • OdinsToenail Odins_toenail (@OdinsToenail) reported

    @GeorgeBludger But the narrative, George, the narrative. It's like "Labor didn't connect anyone to the nbn" ignoring the lack of a network at the time.

  • dylarrno FREE BRITNEY NOW (@dylarrno) reported

    I feel like my telstra nbn is so unreliable, and has been for the past 8 months ugh. Anyone else having this issue? It always cuts out. I’ve tried to contact telstra previously but the chats are so disjointed I gave up

  • youngomars bianca/jj ♡ #EdvinAussieEra (@youngomars) reported

    @amelielovesyr @NBN_Australia I CANT BELEIHE THIS **** THE NBN

  • mathilde_mj13 mathilde (@mathilde_mj13) reported

    @venusquinntrap My sister works for the NBN and she got a complaint from him once because his NBN hadn’t been installed correctly and she said he was super nice and didn’t act like a celebrity at all.

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