NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 971
Melbourne, VIC 412
Adelaide, SA 345
Brisbane, QLD 312
Perth, WA 106
Canberra, ACT 9
Newcastle, NSW 5
Townsville, QLD 4
Gold Coast, QLD 4
Hobart, TAS 4
Mount Compass, SA 3
Launceston, TAS 2
Mandurah, WA 2
Central Coast, NSW 2
Mansfield, VIC 2
Margaret River, WA 2
Carrum North, VIC 1
Rockhampton, QLD 1
Mount Gambier, SA 1
Forbes, NSW 1
Riddell, VIC 1
Mudgee, NSW 1
Nuriootpa, SA 1
Marulan, NSW 1
Geraldton, WA 1
Toowoomba, QLD 1
Mount Isa, QLD 1
Katoomba, NSW 1
Portland, NSW 1
Fingal Bay, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • skwashd Dave Hall (@skwashd) reported from Melbourne, State of Victoria

    @NBN_Australia Thanks for more boilerplate. My RSP have told me you will look at it tomorrow and the SLA you provide them is 2 business days. Stop sending me boilerplate and fix the problem. This is the second round of botched maintenance in 8 weeks.

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @jenny_sinclair @NBN_Australia Supposedly. From Thursday afternoon until last night it was down because some muppet screwed up the maintenance on Thursday. The whole town was effectively down. NBN Co didn’t care.

  • badgergloveppt Jon Cartwright (@badgergloveppt) reported from Brisbane, State of Queensland

    @abc730 @geoff__thompson 10 years into the NBN's life and right now the reason I can't get it is because unlike my neighbours I never gave Murdoch any money by subscribing to Foxtel. It's ludicrous.

  • Auscentrist 💧Ronnie Salted Centrist (@Auscentrist) reported from Sydney, State of New South Wales

    @Drag0nista Like shit on a shoe, sometimes you just gotta find a bin and pretend it didn't happen. NBN: no accident it was in #cookvotes #scumo will not resist the temptation to moralise the shit out of it..

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    “NBN is planning some maintenance in your area”. The window is Monday to Friday next week. Outages expected to be 5 hours and 8hrs. No indication of when during the 109hr window. $50 says @NBN_Australia completely **** this up again.

  • willislim Willis (@willislim) reported from Brisbane, State of Queensland

    NBN have confirmed an appointment for Monday afternoon to fix my nbn activation issue. I guess we should go out this weekend...

  • wifidownunder Aaron Scott (@wifidownunder) reported from Newcastle, State of New South Wales

    Another 12hr outage from @telstra NBN. This is ridiculous. Maybe at some point I’ll have internet again.

  • Jacqui_Wales Jacqueline Wales (@Jacqui_Wales) reported from Wollongong, State of New South Wales

    Three minutes to go in the #NRLDragonsManly game and @FOXNRL on @Foxtel Play is dropping out. A shitty feed, or is it the shitty @NBN_Australia. We may never know.

  • Mcali4 liz franklin (@Mcali4) reported from Brisbane, State of Queensland

    @YaThinkN @ScrawnyRooster Probably the crap nbn service. Why else would you buy an actual paper.

  • PodricoVargas Podrico (@PodricoVargas) reported from Sydney, State of New South Wales

    @adamscrabble Like how Telstra slows down everyone’s internet in Australia until they join the the NBN. It’s complete horseshit mate!

  • mycrouch Jason Crouch (@mycrouch) reported from Brisbane, State of Queensland

    @Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN

  • EVNadelaide EVNadelaide ⚡🍐 (@EVNadelaide) reported from Melbourne, State of Victoria

    First half its fine but the longer the game goes on the laggier, blurrier & glitchier it becomes. I'm on nbn, the misses is on netflix but I never had this issue w/ foxtel.Smells like Kayo is a foxtel subsidiary that has lower quality product hoping 2 push ppl 2 overpriced foxtel

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @kelvincent18 @NBN_Australia I know where the tower is. The maintenance was completed on Thursday. That’s when the problems started. It isn’t overselling. It is botched maintenance.

  • LapTop006 Julien Goodwin (@LapTop006) reported from Sydney, State of New South Wales

    @developerjack Ugh, I had similar with the old POTS Telstra phone, was meant to be cancelled when service got migrated to NBN, figured it out a few months later.

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