NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 196 |
| Brisbane, QLD | 123 |
| Sydney, NSW | 277 |
| Adelaide, SA | 104 |
| Ocean Shores, NSW | 1 |
| Perth, WA | 63 |
| Gold Coast, QLD | 7 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Colac, VIC | 1 |
| Canberra, ACT | 2 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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💧Geoblock (@DenisCheong) reported@NBN_Australia Yes they said that you're reporting a power outage (same as your website) even when Jemena says there is none. Have you even been on site to check? Your website was reporting it would be fixed by 9.30pm Friday, then yesterday by 6am today, now there is no ETA. What gives?
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Oli Adams (@Oli_Adams9) reported@NBN_Australia Yep thanks. The website actually does give estimated times. Currently it says today at 6am, which has passed. If you are able at all to give a better indication it will allow people to make alternative plans. Otherwise the 6am today fix makes me think it'll be on any minute now.
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nbn™ Australia (@NBN_Australia) reported@bananman1234 Hey Eric, sorry to hear you are having issues with your nbn service. We suggest contacting your provider for further assistance and troubleshooting. If needed, they will send a fault ticket through to our support team. Thank you, Dev
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Chris Barnes (@ChrisJBarnes) reported@NBN_Australia Fairfield VIC 3078 is still disconnected after 72 hrs. How long until resolved? Should I cancel my meetings for another day?
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mattab (@mannisbrown) reported@NBN_Australia we’re now in our fourth full day of no service in Fairfield Vic with no explanation except that a fault has been logged with the power company. We need this resolved with some urgency so we can effectively work. What is actually being done to resolve?
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Dr Nope (@Sahkaret) reported@NBN_Australia They've been "investigating" since friday. Originally it was supposed to be fixed on friday. Then Saturday morning. Then this morning. Now there's no ETA on the fix. There is no power outage in my area so what's the problem?
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Chris Moisis (@iOPK) reported@NBN_Australia I am in postcode 3070, we have power , it was never lost but we are still without internet since AM Friday. There are 2 of us here that work from home, surely you don't rely solely on the power grid?, if you do god help us this summer! any updates on 3070?
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Anil B. Bhudia (@anilbhudia) reportedThings just went from bad to worse really fast. No NBN to No internet. @kbrspace can I please have some assistance in getting this resolved. All the team @Optus have done is stall since last week. This is not how #CustomerExperience should be.
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Oli Adams (@Oli_Adams9) reportedHi @NBN_Australia , I know you guys are under the pump but are you able to provide more details on the outage? The website just has general info saying it's down but two estimates have been missed. I know that it's hard work but is it like one big problem, lots of small fixes?
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Chris Moisis (@iOPK) reported@NBN_Australia feeling a bit ripped off when HFC is working across the road! Honestly l do not get why we do not have a proper contingency for power outages, god help us in summer!! You can do better!!
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Kizzy (@katawonga) reported@NBN_Australia Claims they can’t come to my premises to fix a problem with their on premise infrastructure because of COVID concerns when there are literally NO COVID cases in QLD. I have no idea where they got this idea. I’ve been without internet for 5 days now @CwealthOmb
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L .\ U R A13 (@LauraItalia13) reported@NBN_Australia According to your website, service has been restored however Optus my provider can see that there’s an issue. I have a case reference number but we still don’t know anything.
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L .\ U R A13 (@LauraItalia13) reported@NBN_Australia So it’s day 4 without NBN/landline since the storm on Friday, your website says service has been restored however, @Optus can see there’s still a fault and has organised a technician to come tomorrow if service hasn’t been restored. That’s if anyone turns up. 😡😡
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Aussie Broadband (@Aussie_BB) reported@SouthViewCoach Any NBN outages should usually appear in the app after they've been announced. If you're experiencing issues and can't see any outage info, please give the support team a call on 1300 880 905 for troubleshooting! -Tara
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MyRepublicAU (@MyRepublicAU) reported@calsof Hi, Hi, the outage affecting our NBN customers has already been resolved. Please restart your modem if the issue persists. If you're still experiencing issues, send us a DM. Thanks for your patience. We sincerely apologise for any inconvenience caused. Regards, John
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