NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 282
Melbourne, VIC 208
Brisbane, QLD 124
Adelaide, SA 104
Perth, WA 64
Gold Coast, QLD 7
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Ocean Shores, NSW 1
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Phil98529731 Phil (@Phil98529731) reported

    @anthony45052793 @robynbryant33 The VOIP comes out of your chosen carriers modem or self supplied modem. The NBN NTD does not have a VOIP port. NBN do not provide VOIP services. They are supplied by RSP’s. I have NBN fixed wireless with a VOIP service as described.

  • GWLomas Gene Lomas (@GWLomas) reported

    @Telstra NBN service still sketchy in Goulburn at 11:30pm.. You bastards better get this back online before Falcon Heavy launches in an hour..!

  • Benny_Mitch Benny Mitchell (@Benny_Mitch) reported

    @NBN_Australia So after using my service provider for 14 years im being forced to change because they arent allowed to call NBN and organise a FTTP Upgrade? sorry what the hell? iinet is one of the biggest providers in the country and they arent allowed to organise my upgrade?

  • Trashlord71 Spooklord7 🎃 (@Trashlord71) reported

    They in fact prioritised other states as they knew Vic was not going to win them many, if any seats. Friendly reminder Libs aren't even the major opposition in WA, that's how garbage they are. But keep throwing shade y'all, you ****** up the NBN and the Aussie environment 🤔

  • nrl_bunker69 **** Rothfield (@nrl_bunker69) reported

    @ellymelly Its also cost me money for the nbn roll out for u to have the internet to post the **** you post

  • el_laney Laney 💯 + 1 (@el_laney) reported

    @Optus there's NBN outage at Kew, do you know how long it will be? And will it be fixed by tonight? Thank you.

  • Benny_Mitch Benny Mitchell (@Benny_Mitch) reported

    When your being forced to change service providers on the @NBN_Australia network to be eligible to upgrade to FTTP because @iiNet don’t want to participate in offering their customers that option What ********?!

  • BoxCrimson Who ate all the yellowcake Roy? (@BoxCrimson) reported

    @lawrepforjesus I've been with tpg for a few years on nbn. They're reliable and prompt when dealing with any problems. They just increased their prices by a few dollars a month so hopefully their rates will remain stable for a while.

  • rorybaust Snarky Mc Snark (@rorybaust) reported

    this year I have changed Health Insurance Provider, NBN Provider and Car Insurance Provider I will no longer pay I am an existing customer tax

  • deanja110 DEANJA🇦🇺 (@deanja110) reported

    @Shirley56733062 @nbnnews It is for those of us who have seen NBN News go from being a top service, and now terrible. And night after night technical glitches let alone in correct visual switching etc. Disgusting.

  • jasonandrade Jason Andrade (@jasonandrade) reported

    Neighbour came to find me because “internet problem”. This turned out to be his garage door couldn’t be opened because the gateway stopped working. That’s because they are renovating, pulled up floorboards and somehow damaged their NBN connection. So they threw out the router!

  • alok77 Alok Desai (@alok77) reported

    @TPG_Telecom Again the NBN is down. 2nd time today and also same happened 2 days back You need to fix this from happening time and again. Also it's not safe to message you details here.

  • awmalloy Tony Malloy (@awmalloy) reported

    Never thought I'd say something like this but I'm very impressed with how efficient and helpful the NBN has been in getting us connected. Nothing too much trouble, speedy response to solve issues. Couldn't ask for more.

  • Benny_Mitch Benny Mitchell (@Benny_Mitch) reported

    @NBN_Australia Contacted my service provider to organise my eligible FTTP Upgrade from FTTN and have been told they cant facilitate it and was told to contact NBN. Called NBN and option 7 is the only applicable option, click 7, get hung up on... how do i get FTTP?

  • RoryMuir3 Rory Muir (@RoryMuir3) reported

    @prior_robin So very sorry. We’ve had intermittent poor quality internet over the years and some outages - have got by using our phones as hot-spots, but far from ideal. We’re Telstra + NBN and can’t say I’d recommend…. Hope yours is fixed soon.

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