NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 308
Sydney, NSW 230
Brisbane, QLD 189
Adelaide, SA 135
Perth, WA 57
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • real_xye xye (@real_xye) reported

    @Optus @Dalfernious We want to be polite but Optus is providing customers with terrible services either for mobile or nbn internet. You can’t expect people communicate with you guys nicely.

  • fluffyalien Jamie Buchanan (@fluffyalien) reported

    @NBN_Australia @TristosMaximus that link only shows a local connection to premises not a network status or connection to the internet, local connection does not equal internet access

  • KazaB76 Kaz (@KazaB76) reported

    @iiNet any issues in prospect 5082? Haven’t had internet for over an hour have switched modem & nbn box on and off

  • cherryjn Cherry Haughey (@cherryjn) reported

    @NBN_Australia still waiting on a PRD to fix our lead in cable to our property. 3 weeks and no sign of anyone

  • TechDesignau David (@TechDesignau) reported

    @noneuclideangrl @Asher_Wolf Considering I've heard isp support call it a black square with green lights, NBN box is fine.

  • _shanmoho The Peanut Gallery (@_shanmoho) reported

    My NBN has been out all day.... I have no wifi. Send help...and footy scores

  • Aussie__Andrew Andrew 🇦🇺 (@Aussie__Andrew) reported

    @NBN_Australia what is happening with the internet and home lines in the blue haven and San remo area of the Central Coast NSW. Its has been out since 8am yesterday. You or @Telstra have done nothing to notify your customers. What us the problem, when will it be fixed

  • fluffyalien Jamie Buchanan (@fluffyalien) reported

    @NBN_Australia @TristosMaximus my service has been up and down since yesterday morning

  • jolich67 Jo (@jolich67) reported

    @DannyDangerOz @tintinaus I need to know if it will improve my NBN home internet because currently it sucks. Thanks Libs. 🙄

  • RuncibleH Captain Nemo's Left Sock. Sewer Rat. GSPs rock.🐕 (@RuncibleH) reported

    My NBN connection is down to 174kbps. Must be Saturday.

  • Phire1Solutions PHire1Solutions (@Phire1Solutions) reported

    @NBN_Australia when r u going to turn up & fix my NBN connection. So far your service has been hopeless. I have waited 4 times for u to do your damn job and you haven’t even bothered to contact me to say u can’t make it. Completely unconscionable, completely unacceptable!

  • tvren Thinus van Rensburg (@tvren) reported

    @whiteyaus1 @iiNet Same issues in 2615 on a NBN ftn connection. Been dropping out every few minutes from around 8pm onwards. Been going on for about two weeks now

  • Petapann Judi Tucker (@Petapann) reported

    @Optus Ahhh the NBN, various interpretations: NoBroadbandNetwork, NarrowBandNetwork, NotBloodyNeeded etc. It should always have been FTTH, but as soon as Telstra was allowed in, that was never going to happen, too much historical investment in archaic copper.

  • TannyRiach Tanya Riach (@TannyRiach) reported from Condobolin, State of New South Wales

    @jen_browning @Telstra This week there has been maintenance on the mobile network while the NBN has been at its worst. I have missed 2 meetings because of drop outs where on home net I can’t hear speakers move to mobile and get SOS only. Countless hours of the wheel of death while items are loading.

  • ishaan451 Ishaan (@ishaan451) reported

    @NBN_Australia I’ve reported this multiple times. NBN has not provided them any updates. The issues are being caused by your maintenance.

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