NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 300
Sydney, NSW 237
Melbourne, VIC 194
Adelaide, SA 77
Perth, WA 54
Gold Coast, QLD 6
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • norfickchick Barb 🛎 (@norfickchick) reported

    It’s raining. What a surprise. My internet is out again. NBN not coming till Wednesday this time. Clearly didn’t fix it last time. Did I mention how much I love copper wires?

  • sinf3rn0 sinf3rn0 (@sinf3rn0) reported

    @NBN_Australia Hey! Didn’t expect a reply - the tech returned after I called the company, he just failed to mention to me he was leaving to go down the road and the Internet seems to be working fine now :)

  • goldenarchis C0N*ARCH1S (@goldenarchis) reported

    @Optus Another 3 hours of chat with @Optus “experts” LMFAO - i can’t have my nbn plan upgraded like most customers (because of a technical problem on Optus’s side) and I can’t be released from my contract. WTF!

  • dprk_ebooks DPRK-chan~ (@dprk_ebooks) reported

    Update: like Icarus, I have flown too near the sun on wings fabricated from my own hubris. Falling branches in last night's storm have knocked out the NBN line to my house, and therefore my wifi bin tower. NBN outages attributable to storm damage: 2 Outages on the bin tower: 1

  • mektball KB (@mektball) reported

    @BelongAU hi guys, can you help sort out cancelling my nbn and phone line please??

  • Alicedkc Alice Clarke (@Alicedkc) reported

    I think my favourite thing about the NBN is that the copper networks were turned off, so people's home phone stops working when the power goes down. My dad is currently stuck in regional vic with no power, no mobile phone reception, and no way to contact anyone. Bravo. So good.

  • rosehipsherry Megan Woodward (@rosehipsherry) reported

    All over #Victoria today vulnerable elderly people can’t phone for help, or be contacted by phone to see if they need help because the power is out and the nbn is down. 🙄 #priceless

  • bigrobg73 Robert Glasson (@bigrobg73) reported

    Hey @NBN_Australia do you have any details on an outage in postcode 2096?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @stretchoz As at 3:00pm today 10 June, nbn has restored its infrastructure assets servicing approximately 26,500 premises in metropolitan areas of Melbourne. As a result of impacts to other network infrastructure assets, approximately 60,000 nbn services remain affected across 1/3

  • flickybean jordy (@flickybean) reported

    @NBN_Australia @stretchoz Why does it say there is no outage on your website when there is an outage though?

  • rulelawsuspend The rule of law is broken 🐀 😈 (@rulelawsuspend) reported

    @lynlinking @PCKJ3627 @WgarNews Of course not Australia's tech savvy ness has nose dived with privatisation of CSIRO (or its or whatever) and crap NBN, plus those APPS the govt has made all rubbish, how did anyone think they did that?

  • Matt_french24 Matt French (@Matt_french24) reported

    @NBN_Australia could you please advise how a customer can make a complaint about a technician not showing up for an appointment without notifying? Neither Telstra nor #nbnco customer service can provide any assurance that said technicians face any repercussions

  • flickybean jordy (@flickybean) reported

    @NBN_Australia @stretchoz Still down, still no contact.

  • joon_ethem 92 (@joon_ethem) reported

    @NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as an installation fee and now I cannot get that refunded

  • clkz0r clarky (@clkz0r) reported

    Nothing like a 10 hour NBN outage on lockdown to really make me want to burn everything to the ground.

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