NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 275
Melbourne, VIC 233
Adelaide, SA 147
Brisbane, QLD 126
Perth, WA 64
Gold Coast, QLD 5
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BigTedd01 BigTedd (@BigTedd01) reported

    @roastchookroll @MrKRudd no that was a great idea , rushing it into service and not thinking it over or legislating it correctly was a very bad idea, kinda like the NBN was poorly thought out also !

  • xspance Matt 🚀 (@xspance) reported

    @NBN_Australia @Kristin542 It's not a provider problem. Multimedia RSPs are down. Plug the power back in.

  • stickiekeys stick 🇦🇺 (@stickiekeys) reported

    @Telstra nbn problem? im in warburton vic and the internet wont connect to phones, living room tv or my bedroom xbox.

  • xspance Matt 🚀 (@xspance) reported

    @NBN_Australia @Kristin542 Daz, multiple RSPs are all out and no outage notices on the NBN website. This isn't wall street don't fudge the numbers.

  • Kristin542 Kristin (@Kristin542) reported

    @telstra having problems with nbn and even some mobile data in the Yarra Ranges area (VIC), hearing others having similar issues. Can you please clarify what the problem is and whether something is being done to fix it?

  • Rubenerd Ruben Schade 🔰 (@Rubenerd) reported

    I know it’s a Sunday, but let’s see if this IPoE #NBN service delivered last Wednesday can DHCP this morning. Giddy with optimism!

  • stewie4of5 stnc (@stewie4of5) reported

    @james_findlay @PSomervilleABC We have a Sony android tv we also have a Baun fromAldi , I fought with it’s shocking picture , motion problems and even worse when it came to dvds. Sony is a dream , only problem is the lousy wifi cable contention courtesy of NBN

  • max_au Max (@max_au) reported

    you've gotta be impressed that @NBN_Australia can build a network which is so fragile that, within 10km of Sydney city in a suburb of the Inner West, that their services can go down for 20 hours (and counting) without any ETA of resolution.

  • parrottrees Ben Holley (@parrottrees) reported from Melbourne, State of Victoria

    Hey @Optus seems like your 4g is having issues and NBN is down in Croydon area as well.

  • FullOGlee1 Megan 🏳️‍🌈👍🌟 1 out of 5 stars (@FullOGlee1) reported

    @BelongAU hi, having nbn and 4g issues in 3782, any idea what's going on?

  • anthimatter Anthimatter 🕹️ (@anthimatter) reported

    @NBN_Australia Thanks Darren. There's some maintenance going on here in a couple of days so hopefully that will fix some of my dropouts.

  • looseonions Nathan (@looseonions) reported

    Could you imagine paying $60 a month for nbn 20? I ******* hate this country sometimes, we could have had blazing fast fibre but we choose this ****.

  • Optus Optus (@Optus) reported

    @ArchieBoubie Hey Archie, just so we are on the same page were you on ADSL (cable) or NBN cable? If you could please send through your service details over on DM, I would be more than happy to take a closer look into it with you -Quade

  • LaurenDMH Lauren ❤️⚪️⚫️ (@LaurenDMH) reported

    Hi @optus, NBN down and 4g almost non responsive in 3138. I can’t log problem because webpages and app won’t load.

  • Dlanorx Arrr Nelly’s son 👀 🦘➡️🇦🇺 (@Dlanorx) reported from Melbourne, State of Victoria

    @Telstra How do you sort out your problem, when your NBN is not working. Your modem has diverted to mobile which as usual is extremely poor, so no service, but your mobile phone is diverting to wifi. How and who do you contact?

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