NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 229 |
| Sydney, NSW | 228 |
| Melbourne, VIC | 197 |
| Adelaide, SA | 74 |
| Perth, WA | 51 |
| Gold Coast, QLD | 5 |
| Canberra, ACT | 4 |
| Ballarat, VIC | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
| Thirlmere, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nbn™ Australia
(@NBN_Australia) reported
@RedfernMichelle That sounds frustrating, Michelle. If you are having service issues it's best to speak to your provider. They will be able to test the line to check for faults. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy
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Rajeev
(@rajeev_c) reported
@Optus NBN internet is down in south morang. Can you confirm the outage? ETA?
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Joan
(@JoanBloggs) reported
@EurekaJustice Well written thread. As is typical of LNP the rollout of this is just as big a f/up as NBN, NDIS, Vaccinations, aged care reforms etc. Seems like everything LNP touches turns to **** & as usual, we get no transparency, no investigative reporting. It's just an LNP **** show
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nbn™ Australia
(@NBN_Australia) reported
@bhargava_ms They have an internal nbn support team they can request assistance from on your behalf, if required. We care a lot about the quality of your experience and work closely with retailers to rectify any issues.2/3
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Optus
(@Optus) reported
@KooLieZ Hi there. It was never our intention to make you feel like we're blaming our customers. We’ve needed to make this change as we need to buy more internet capacity from NBN Co, meaning our costs from NBN Co are increasing to provide you with unlimited internet. (1/2)
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Zoidberg
(@Zoidberg_BG) reported
@NewWaveTOAM @PD_Munners In this case, it's probably more of a Robbo problem than an NBN one.
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Siva M
(@bhargava_ms) reported
@Asher_Wolf @smh I am getting this error on a bunch of websites now, even Reddit app is not working. Either NBN or a CDN provider in AUS is having issues.
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TPG
(@TPG_Telecom) reported
@jessmcguire Thanks for raising this with us, Jess. We've tested the line and was not able to detect any fault within the NBN network. Have you tested the connection speed via Wired as well? How far were you from the router when you tested the speed? -Basil
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Emily
(@penciltotemple1) reported
@NBN_Australia my ADSL has been disconnected and I can’t connect to the nbn due to hfc shortages per your website. I have a law exam tomorrow morning and my provider has not offered any response. I really need some help.
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Jess McGuire
(@jessmcguire) reported
Our home NBN is so bad, often if I’d like to watch a 30sec video clip on Instagram I have to turn wifi off so it will actually stream without needing to buffer every few secs. We’ve been over it with TPG before, the weird solution seemed to be “don’t have safari open on anything”
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Hannibal_l_
(@hannibal_i_) reported
@independentaus @paulbudde Consumers are already being punished with massively increased base pricing for #NBN service. It went up 20% across the board last year.
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TPG
(@TPG_Telecom) reported
@am11t Thanks for providing your account details via DM, Amit. Aside from advising to reboot the equipment, our technician tested the line and received a failing status of the NBN NTD box. It means that there's a fault within the network, which explains the need of an NBN tech. -Basil
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nbn™ Australia
(@NBN_Australia) reported
@Phire1Solutions We sincerely apologise for any inconvenience caused by this. Teams across nbn are working around the clock to rectify the outstanding issues with the workforce management system and accompanying mobile application that is used by field technicians. We have 1/2
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MsButThatNeverHappensPraxis
(@MsPraxis) reported
@NBN_Australia shows a major outage in my area still (> 5 hrs now) but @iiNet shows no major outages in area. Is this a @Telstra issue at heart? Whatever is going on, it’s unacceptable. I have lost a day’s work.
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92
(@joon_ethem) reported
@NBN_Australia why we need to wait weeks for just installing the NBN ?and the technicians are not punctual. The service is frustrating.