NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 277 |
| Sydney, NSW | 265 |
| Adelaide, SA | 175 |
| Brisbane, QLD | 173 |
| Perth, WA | 55 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Central Coast, NSW | 2 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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L Gervasoni
(@Gervo1865) reported
@iiNet Back on now but this is more than troubleshooting. I'd say wet spring in bad telstra pits and overly split copper. Up to 5 times a day drops out for 15 to 30 mins at a time and o switch to phone for work. No sign of getting better ... @NBN_Australia
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Tim Carabott
(@timcarabott) reported
@Optus Trying to get someone to help me with my NBN modem. I need a new one as the device I have is old and starting to play up. I started an online chat but the guy just didn't reply once I told him what I needed. How do I go about getting a new NBN Modem? All services with you
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Shannyn
(@shannyn_b) reported
@NBN_Australia we are having connectivity issues through Tangerine, no WiFi for past 3 days, they are telling us it'll take days for you guys to come out and help us. Any idea what we can do??
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M D
(@MD00042) reported
It seems impossible to find an NBN modem / router that isn't totally ****. Pretty sure I'll be FTTC, so could probably just get a WiFi router, but if or when I move again (god forbid) may end up back on FTTN needing a VDSL modem in bridge mode as well..
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David
(@DavidInOZ) reported
@statusofplanet @dgcpol @MrKRudd I’m not supporting Fox just clarifying fact. NBN creates faster internet, which would be a positive effect for Foxtel Go (via internet) & ppl far better accessing NewsCorp news just as competing media (any one selling a service) would love a better internet for their customers.
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Insouciant Samuel - I ❤️ an unburnt country 🌏
(@belungerer) reported
@NBN_Australia So if I’m still on ADSL, do I tweet you if we are experiencing trouble? Ie are the scanners right - you are providing Telstra services now??
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Lee
(@ozmerica) reported
@Telstra I've been thru this dance b4 Ollie. Tesltra says talk to NBN. NBN says talk to you. Meanwhile service comes back online. You're both "good, problem solved". Until the next change in weather & then it happens all over again 🙄
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Claire Wood
(@JustClaireWood) reported
@pauldutton1968 @belindasmilne @iiNet We need telstra, no option. We were on the NBN available list. I had to go away for a month leaving my husband, who has serious health issues alone. I decided to contact ombudsman & mentioned this during my final attempt to get connected. All connections done within a week.
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Katelyn
(@primeries) reported
@NBN_Australia This is Ridiculous . No issues on nbn web page but the black box constantly cuts out
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Sean Kaye
(@skaye) reported
@Telstra Sorry, but you've helped me more in ten minutes than a person with access to all of my account details in 12 hours. I pay a premium for using Telstra NBN, am a "Silver Member" whatever that means, and the customer service is shockingly poor aside from Twitter.
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Luke Dingwall
(@another_luke_) reported
@ScottMorrisonMP This ******* NBN stinks, we had one lightning strick yesterday and our internet is out for a week. technitions might come thursday. i dobt it. Either you employ more technitions or **** the thing off, 24hrs minimum to be fixed.
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Sean Kaye
(@skaye) reported
@SilkCharm @Telstra Everything about their service is terrible at the moment. I tweeted them yesterday about their horrific “messaging” style support - the last guy hasn’t responded in 15 hours now and hadn’t read the case history. Just easier to leave Telstra now for NBN in the city.
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David
(@DavidInOZ) reported
@statusofplanet @dgcpol @MrKRudd NBN (ideally) improves the internet. Foxtel has its own bandwidth on cable even under NBN so no issues. A good internet would surely enhance NewsCorp services to the masses with better viewing like The Guardian etc would love it too. NBN surely wouldn’t therefore worry Murdoch.
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David
(@DavidInOZ) reported
@statusofplanet @dgcpol @MrKRudd Thanks. U say they say agnostic but that they aren’t. See your point but hey proof? Foxtel’s always been broke i think. As for NBN it hasn’t stopped Foxtel! Foxtel (& Telstra) built the damn cable & under NBN Foxtel retains its bandwidth on cable; therefore no issue to Foxtel.
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
10:14 am Telstra NBN home internet dropout yet again. Such unreliable service.