NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:


The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

NBN Issues Reports

Latest outage, problems and issue reports in social media:
  • Sachin Bhetwal (@nepali_legend) reported

    @Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong

  • Sachin Bhetwal (@nepali_legend) reported

    @Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always

  • William (@wrhollingsworth) reported

    @Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.

  • Wonderosities (@Wanderosities) reported

    @TPG_Telecom Its already been identified as an NBN outage im just wondering when its going to be fixed. Its been over 12 hours.

  • PhoenixParkRacing (@PhoenixParkRace) reported

    @NBN_Australia NBN sucks ****

  • Wonderosities (@Wanderosities) reported

    @TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change

  • Optus (@Optus) reported

    @Ailuj_Nostrebor Hi Julia - we do apologise that you're facing some troubles with your NBN service. So we can look into this further, could you please DM us? Zac

  • 🧠Julia Robertson (@Ailuj_Nostrebor) reported

    Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter

  • Paul Bamford (@paulbam3@kolektiva.social) (@paulbam3) reported

    @TheProselytiser I have the same problem - pretty sure it's woeful NBN here.

  • ive forgotton (@ivaforgotton) reported

    Fuckn Optus worst NBN Provider in Australia 16 plus hours down.

  • Andrew Davies (@Sharkandy72) reported

    Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?

  • One Angry Eyebrow: and 200 Solemn Faces (@angry_eyebrow) reported

    @David_J_Harley Luckily my modem just switches to 4g when NBN drops out. My only problem will be if there is a power outage. The how will I turn the lights on with no modem power?

  • Tim Carabott (@timcarabott) reported

    @Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…

  • ive forgotton (@ivaforgotton) reported

    Optus where the *** is the nbn Worst provider in Australia.

  • Cameron (@cameronjhamill) reported

    @valeriekhoo @NBN_Australia Did you end up getting your NBN service back up may I ask? I'm entering day 2 of no NBN. Not restricted to my house only but to multiple houses in multiple streets (Colyton 2760). So frustrating.

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