NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 323
Sydney, NSW 240
Melbourne, VIC 232
Adelaide, SA 90
Perth, WA 50
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewhiggo Andrew Higginson (@andrewhiggo) reported

    @TheRiffJet @iiNet @NBN_Australia Yeah, the interactions between iinet and NBN appear strained. NBN treat them like Telstra (mostly) treats it’s customers

  • Optus Optus (@Optus) reported

    Update: We're aware of an issue impacting some nbn services in Tasmania. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time and will continue to provide updates as they are available.

  • mbleackley Mark Bleackley (@mbleackley) reported

    @Optus marking an outage as resolved doesn’t magically fix it. Still no NBN connection after power cycling modem twice. I’ve DMed my address.

  • trippolice Dave Saunders (@trippolice) reported

    @Optus is there an NBN outage in 3198? your outage tool on your website is useless

  • andrewhiggo Andrew Higginson (@andrewhiggo) reported

    @TheRiffJet @iiNet I’ve found iinet ok over time. I’ve found Speed issues are usually an NBN problem (which iinet has no control over) or your modem.

  • sewer_louis Expert Crood Bong Churnalist (@sewer_louis) reported

    @NBN down on Good Friday. Yeah, that would be about right. Happens when 14 extra people join the national network I suppose.

  • Optus Optus (@Optus) reported

    @Mark397114351 Hi Mark, I've responded to your DM to confirm that we're aware of an issue impacting some Tasmanian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Sarah

  • ash_n_jokerr Ash (@ash_n_jokerr) reported

    Hi @Optus reservoir 3073 hasn’t got access to internet either, just letting you know. Mobile data is slow and nbn home internet isn’t working.

  • DynastyXL DynastyXL (@DynastyXL) reported

    @FortniteANZ My NBN is **** house so I'm no lifing IRL ****

  • MeganBarrow Megan Barrow (@MeganBarrow) reported

    Ok @Optus, I really need you to fix this nbn outage so I can stream - I just saw the #aflroosdogs score.

  • Cathy1691 🌻Cathy🌻 #IStandWithDan✊#AlboForPM, ❌NO DMS❌ (@Cathy1691) reported

    @barbaramahle23 We haven't had any reported mobile network issues in this area. The Optus mobile network is working as expected in this area. However, Optus fixed line NBN services are experiencing issues in this area. Our technicians are currently working to resolve this issue.

  • melaniemollison Melanie Mollison (@melaniemollison) reported

    @NBN_Australia There is a outage in out area no internet and no foxtel. When we this be up and running as I work from Home the area is Eltham 3095

  • misullivan Michelle Sullivan (@misullivan) reported

    @ianbfarquhar @NBN_Australia The bigger issue is the well known speed site, selects the closest server.. usually the one of your provider.. which negates the backhaul.. not to mention the on the fly compression.. Yes @NBN_Australia I did notice the 149Mbps earlier today.. which is over the theoretical max.

  • GisborneOf Henry (@GisborneOf) reported

    @FOXTEL_Help 13 mins into Q3 glitching AGAIN!!! Wtf is going on? We tested live to air, RE-set NBN and asked friends. Why is your feed glitching???

  • Optus Optus (@Optus) reported

    @Helios1226 Our teams are investigating an issue impacting some services in Vic. Our customers may experience disruptions to their NBN, call and data services during this time. We apologise for any inconvenience caused and are working to resolve this as soon as possible. Meg

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