NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 273 |
| Brisbane, QLD | 121 |
| Melbourne, VIC | 192 |
| Parramatta, NSW | 1 |
| Ashfield, NSW | 1 |
| Logan City, QLD | 1 |
| Adelaide, SA | 102 |
| Ocean Shores, NSW | 1 |
| Perth, WA | 62 |
| Gold Coast, QLD | 7 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 1 |
| Colac, VIC | 1 |
| Canberra, ACT | 2 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Oliver Gettings (@ogettings) reportedSeems @Telstra have messed up the NBN order so badly that I cannot cancel, I cannot progress and I cannot use the 4G back-up modem. I wonder what compensation I can get for breach of contract...
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Christian Meier (@hoser_meier) reported@Telstra @NBN_Australia no response from app help chat. Twitter rep tells me use the diagnostic tool, the tool doesn't work when there's no connection, the tool reports no fault when it can connect - funny that eh. Highlight the paradox, referred back to chat
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Nothing But Net (@NBNLeague) reportedNBN's worst three-point shooters (min 2 attempts): 5) Troy Brown Jr. (21.0% on 2.14 attempts); 4) Markelle Fultz (20.8% on 2.57 attempts); 3) Blake Griffin (20.3% on 8.03 attempts); 2) De'Anthony Melton (20.2% on 3.2 attempts); 1) Marvin Bagley III (17.2% on 2.5 attempts)
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Fred Ninja, former binja (@FredSpider) reported@mjrowland68 and @LisaMillar having a sly dig at SA “poles and wires” (discredited) in relation to poor video connection to Penny Wong in Adelaide. I’d have gone with a copper NBN, but then, I’m not beholden to the Australian government.
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TPG (@TPG_Telecom) reported@CoogeeUtdChris Hi Chris, your current adsl service will still work until NBN is installed. -Daisy
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Matt Giuca (@mgiuca) reportedSays it's the wholesaler (NBN Co)'s fault and no ISP will do it sooner. So we're clear, Australia just spent ELEVEN YEARS building the "broadband network of the future" and yet we can't get a house connected in under two months.
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ted 🧸 yibo lovebot (@yibowos) reported**** u nbn for doing maintenance tonight I WAS WATCHING NETFLIX
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Matt Giuca (@mgiuca) reported@samthor @TPG_Telecom I'm taking their email at face value which suggests this is an NBN Co supply issue, and thus any ISP I call up would face the same delays.
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captaindissident BLM (@captaindisside1) reported@theluciebee My sincerest condolences. I've lived in a 2mbps world till nbn arrived last year. I could never go back. You have all my sympathy
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Andrew Thai Dang (@drydryruins) reported@Telstra prepaid service is overlapping my account thus disallowing me to use Telstra air that is meant to come with my home broadband package. Just to clarify, the unlimited data nbn plan comes with Telstra air hm?
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Tetrisnet (@Tetrisnet) reported@TPG_Telecom - Post Code 2250 : We Lost your Services at Midnight 28 Jan 2021, including your own website. Internet access was Returned approx 12.20am 29 Jan 2021. Aussie Down-detector shows big spike in NBN gone off at midnight. No mention on NBN Outages or TPG Service page ?
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alyssa • track 3&9 on NH3 • check 📌 (@inluv41D) reported@alwayslt28 NBN sucks tbh. everything was fine before they came along
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S M Ashrafur Rahman (@raf_rahman_058) reported@BelongAU no response for 10 hours. Nbn technician left but no internet connection. Tried to contact belong over fb message several times. Zero response. Frustrating service.
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Damien Buckley 🇦🇺🇬🇧 (@damienpbuckley) reported@NBN_Australia Fault lodged, complaint rejected. Apparently 6Mbps down is all I should expect in fixed wireless despite the law saying 25Mbps minimum…
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Sandshrew (@andrewgalka) reported@fictillius I’m soooo confused why HFC is so **** in Australia but fine in US? Is it just an NBN is **** thing or ???