NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 86 |
| Perth, WA | 35 |
| Adelaide, SA | 39 |
| Campbelltown, NSW | 1 |
| Sydney, NSW | 114 |
| Melbourne, VIC | 89 |
| Hobart, TAS | 3 |
| Mildura, VIC | 1 |
| Toowoomba, QLD | 1 |
| Dubbo, NSW | 1 |
| Warragul, VIC | 1 |
| Windermere, QLD | 1 |
| Port Stephens, NSW | 1 |
| Long Forest, VIC | 1 |
| Arumpo, NSW | 7 |
| Cairns, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Newcastle, NSW | 1 |
| Mackay, QLD | 1 |
| Kincumber, NSW | 2 |
| Ballarat, VIC | 1 |
| Rosalie Plains, QLD | 1 |
| Townsville, QLD | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Max Revelation (@MaximilPlan3t) reported@GregNordo @AllBiteNoBark88 I just had another go with Optus. Literally no internet during peak hrs. Their NBN is unbelievably bad, even my business plan was dropping out 20 times a day. Aldi it is.....
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Tim (@ttmoari) reported@SydneyCityTV Those horrendous pins are still being worn. WIN News’ product is piss poor compared to NBN News. But the latter will probably become rubbish in time.
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Leigh (@Leeroy1855) reported@olsod45 @BobBurn97207272 @R64862Rvan And a 20 billion dollar annual interest bill and the debt still growing unabated. THE reason your lifestyle is cratering. We are not America slick. That debt is all Labor's. When you announce major infra structure and I mean major! With zero funding put in place to fund it. As your arse is being shown the door. Which Labor does every time and requiring some else to find the money. Then your always going to be working from behind. We were debt free as Howard left office. Then along came Rudd with the NBN and Gillard with the NDIS. Announced with massive fanfare and zero funding. Granted Morrison and the idiot Turnbul didn't help either by throwing money at them. We are heading for a recession (we had to have) but you appear to have your head ensconced in a very dark place.
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VersionNaught (@nathan_knows) reported@strangerous10 A lot of people forget the NBN was in part to shift the fixed broadband service monopoly from Telstra.
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Hobbie (@Hobbie4C) reported@VoteLewko @Starlink Govt/Telcos/NBN spent billuons of taxpayer dollars to build a rubbish service. Starlink does way better at zero taxpayer expense. So government response to this is to spend more dollars on their unworkable rubbish. I can't think of a better argument why big government needs to go
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Difficult Deb Campbell @Samsplace9 (@samsplace9) reported@Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.
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Ian Clarke (@ianclarkeAU) reported@RobertW51136192 @Slav636 The cross subsidy is exactly the point. NBN was never the right solution for outer suburbs.
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Jack Koval (@jackkovaltrades) reported@CrashiusClay69 Damn dude, let's ****** ball.. I wish I could share my clip with you but I don't wanna doxx myself NBA. National TV. Sold Out Crowd. Swoosh. NBN TNT 🏀💣
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Ban-Foo Leong (@BanFoo_) reported@Optus This morning, just after 11am, I noticed that my @Optus @NBN_Australia connection stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. Is this an unscheduled outage. What is going on? This is so frustrating!
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IAN KIRKWOOD (@ianattheherald) reported@strangerous10 @AlanJMitchell_ Yep. And Canberra complaining about the privatised Telstra is like me selling someone a second-hand car and hitching about what the new owners did with it. I’m serious. And we should surely have enough computing power to know now how the sharemarket dabbling went for those “battlers” who bought Telstra shares as encouraged by the privatising PM John Howard. After taxes, accountants, inflation, fees & Telstra’s bad (or deliberate?) policy choices around the National Broadband Network, my guess would be: not that well. And speaking of the NBN, remember the smart nodding and talking heads saying we wouldn’t need this much capacity etc. Be a few archived interviews from that era that will not have aged well. The same equation repeats throughout history. 1. “This is ridiculous” 2. “It has some uses” 3. “We’ve always supported this! What are you talking about.” Progress moves by the death of generations, as much as by technology. My parents hated ATMs. Didn’t trust them. I don’t trust the thing I’m writing this on. Children now will one day look back on such antiquated things as hand-held devices and “wonder how people used something so clumsy”. Etc
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Nano is green money🥦 (@alexjohnward) reported@rakeau @ianclarkeAU I have wireless nbn, it's pretty bad but much better than nothing. Starlink would maybe be cheaper and better but I think the price will go up so not switching just yet.
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birdof paradox (@birdof_paradox) reported@Olfella @FetchStep @Vikkik88 Australia's National Carrier should never have been privatised. Nor any of our other services infrastructure. Telstra was sold by, and the NBN ******-up by the Howard/Abbott/Turnbull govts (and Murdoch) so we could be ripped off and suffer the inferior services by private telcos.
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WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported@ArtistAffame If you don't have a wifi router then you will. The 5G is the mobile network, you connect to the internet via that or via NBN. Usually then it connects to a wifi router.
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panopticon (@harrypanopticon) reported@SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.
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Rakeau (@rakeau) reported@alexjohnward @ianclarkeAU Separate discussion. The comment targeted NBN specifically. It’s wrong to say that NBN = Bad. It’s not that simple.
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