NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 325
Melbourne, VIC 263
Sydney, NSW 232
Adelaide, SA 88
Perth, WA 52
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • shelkel Michelle Kelly (@shelkel) reported

    @NBN_Australia 11 days with no internet. Daily calls to provider who has raised tickets with nbn assurance but have no information at all. Your network status restoration eta was 2 days ago. How can this be such bad communication???

  • TonyBrain2 💉Tony 💉 (@TonyBrain2) reported

    @xskinn If it's only 1 or 2 of us streaming it's OK, but 3+ can have problems. Was fine pre NBN

  • RBJRON 💧Ron Jones❄ (@RBJRON) reported

    So much for having a wireless NBN service. On windy days it fails. If your wondering how this tweet is getting out, I'm using the SIM card in my tablet

  • ho_tross Ross (@ho_tross) reported

    I reckon the NBN team that came up with the idea of one NBN cable modem per house and the appliance stays with the house has never ever ever ever rented in their God damn lives

  • umisef umisef (@umisef) reported

    NBN was down when I got home. Then power went out. I have perfectly good backup for both — Starlink, 4G hotspots, 2.5kWh of battery, and an 800W inverter. All of it installed in the VW Kombi — which, of course, I dropped to the mechanics on Monday… <sigh>

  • HarkinsKeith Keith Harkins (@HarkinsKeith) reported

    Amazing that @Telstra and @nbnco think downloads of 14 meg and upload of 1.5 is reasonable service for internet within town limits. How long is it since nbn 12 years. At least offer fixed wireless

  • J99550463 Terratree (@J99550463) reported

    @Telstra Hi guys, seem to be going nowhere trying to switch from ADSL to NBN. Spent at least 3 hours a few days ago organising this via your app. Today, there is zero record.....pls help

  • bertozzi Carlo Bertozzi (@bertozzi) reported

    @Telstra I move my Telstra NBN service from one house to another and we’ve tried three telstra modems with backup 4G and none get a signal more than 0.7Mps and Telstra broadband support tell me they can’t troubleshoot the issue until NBN is connected. INSANITY

  • liamdilley Liam Dilley (@liamdilley) reported

    @TPG_Telecom I got no NBN to days, no mobile data all due to damages, bad service, slow service and no real solutions, lied too and no fixes in site :(

  • vichygirl Vichygirl (@vichygirl) reported

    @MSacrum @zdaniel Sure! Brighton- a little principality all by itself - a “special” place where only the “special people” live! Never mind that the taxes paid by those Cheltenham “ renters” subsidise your kid’s private school fees, maintain the roads, pay for your nbn, hospitals etc.#auspol

  • paytes11 Dan (@paytes11) reported

    @Optus For nearly 48hrs the NBN drops out every 14-20minutes. There is a case manager already managing the issue, the issue is. Apparently it’s an issue affecting my area but the resolution is to send a tech to my property. How is that going to resolve the issue?

  • 316computers Justin (@316computers) reported

    @NBN_Australia Yes thanks, I did call my provider straightaway. An NBN technician was supposed to come out today between 1-5pm. No one showed up. I have called to rebook the appointment only to find out NBN supposedly tried to fix the problem remotely which didn't work but no one told me.

  • JonoH Jono Haysom (@JonoH) reported

    @jendudley @ScottRhodie @dailytelegraph After 11 years fibering up the Middle East I’m ready to come home and fix the NBN… but that’s if Australia takes it seriously this time.

  • HWW232 Ok Boomer (@HWW232) reported

    @AngusTaylorMP We'll need a good economic recovery thanks to your LNP party putting us into nearly 1 Trillion dollars of debt! And what do we have to show for it? Any infrastructure? Nope. Fix NBN?. Nope.. I'm trying to think of something. Oh lining the pockets of corporates that didn't need it

  • animal_eatdrums animal eatdrums (@animal_eatdrums) reported

    @JayStill4 @sevenwestmedia Jayzuz! 🤬 First Channel 9 was allowed to swallow up the NBN TV network, now Channel 7 swallows up Prime TV… Bye-bye regional / rural TV news bulletins…

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