NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hobart, TAS | 2 |
| Sydney, NSW | 157 |
| Arumpo, NSW | 11 |
| Melbourne, VIC | 102 |
| Newcastle, NSW | 1 |
| Brisbane, QLD | 104 |
| Perth, WA | 55 |
| Adelaide, SA | 50 |
| Mackay, QLD | 1 |
| Kincumber, NSW | 2 |
| Ballarat, VIC | 1 |
| Rosalie Plains, QLD | 1 |
| Townsville, QLD | 1 |
| Wollongong, NSW | 1 |
| Dubbo, NSW | 3 |
| Croydon, NSW | 1 |
| Long Forest, VIC | 1 |
| Holmesville, NSW | 1 |
| Warragul, VIC | 1 |
| Cairns, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Barby (@PaulJBarby) reported@AGLEnergy internet has been down for 14+ hours. HFC NBN, hard-wired setup, two known-working routers tested, cables changed, NBN box reset. Router sends PPPoE PADI but gets no PADO, so this is failing before login/auth. Please stop looping basic Wi-Fi scripts and escalate to NBN
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
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Hasaan (@shanihashmi) reported@sharmilafaruqi Pakistan should seriously consider an expanded National Broadband Network (NBN) style rollout similar to Australia’s model. A nationally coordinated fiber backbone could reduce duplication, improve rural connectivity, lower long-term infrastructure costs, and ensure faster, more equal internet access across the country.Private ISPs can still compete at the retail level, but broadband infrastructure itself should be treated as a long-term national strategic investment. At the same time, Starlink licensing should move quickly through the Pakistan Telecommunication Authority. To capture the market, Starlink will likely introduce pricing that is affordable for ordinary people, especially in underserved and remote areas.
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Gregory Briscoe-Hough (@GBH0100) reported@news_australian Snowy 22b.0 man has as much credibility as his NBN (no bloody network) rollout achievement… worst Monister ever!!
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dexq (@qexdval) reportedTech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.
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John Cas (@moresunshine_1) reported@news_australian He was an idiot. And we are till paying for his stupidity in f-ing up the NBN.
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animal chin (@Jacobage) reportedThe place mum & i were in we had wifi & it kept not working so i had @NBN_Australia imstalled, the neighbour complained she had no internet then complained the nbn was supposed to be for both of us but it wasnt. After being removed she told me its ok to stay with her & she didnt>
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Paysker (@payskerapp) reported@7NewsSydney @grok can you explain how a traditional landline can still call with no power, even though each telephony service is handed off from an NBN NTU, or DSLAM?
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David Lee (@Stoxxie) reported@Liberty_Itch @DavidLeyonhjelm This is an incredibly poor editorial on the NBN. A waste of my time in reading it
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Spider Mother Gwen (@GwenMotherS) reportedlines we are tunning in the nbn these days AUSTRALIA SUCKS FOR INTERNET this has taken a big toll on my mental as i am now stressed out about debut having issues and ruining my hard work that i am trying to put into it sorry late message
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Russell Drysdale :#Do Noble Deeds. (@Russputin2) reported@Chriskenny_sky Do they not let current News into the SkyNews cesspit Chris. Do you want us to crowd fund a full Fibre NBN service for you?
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Follower of fascination (@FcukGogle) reported@Ozzytourer The only thing that Labor has done that has worked if fixing the ******* mess they made with the NBN but in typical Labor fashion they want the internet to be censored because of "protecting kids" Well at least there's now an entire generation that'll never vote for the *****.
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stephen humble (@stephenhumble11) reported@BassonBrain @Starlink Nationalist fools wasting taxpayers money. Imagine if every country wanted their own LEO constellation the performance would be poor it would be expensive and require endless subsidy's like Australia's NBN satellite service.
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Cdbrown (@BrowntownBrew) reported@Marilynrules1 @stevehearne7 @arbsmichael The competition is basically at retail level and thanks to the nbn there's actually been an upgrade to the fixed line network so there's better service. Significant speed improvement and slight price increase.
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Ian Clarke (@ianclarkeAU) reported@GusLefty @AJG71 @karlstefanovic Not really sure what your point is. Mine is that the NBN is worthless. Flawed from the start. 5G / Starlink better for consumers. You now seem to agree. Glad to help.