NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 298 |
| Melbourne, VIC | 234 |
| Sydney, NSW | 230 |
| Adelaide, SA | 67 |
| Perth, WA | 61 |
| Gold Coast, QLD | 4 |
| Ballarat, VIC | 3 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Metcalf
(@RachelZM24) reported
@BelongAU any updates on when connections will be restored in SEQ? 4216 Gold Coast, specifically? NBN has been down since last night and they say to contact our ISP for updates but I haven’t heard back from anyone yet.
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PtrckG 🔥🌏🔥
(@guochuqiao) reported
@NBN_Australia Sorry, but that didn't answer my question. The update did not mention network type.
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Fearless Friend
(@newcastleboyy) reported
The Mosbri Crescent NBN Studios always got it right. NBN or should I say NINE Entertainment, your organisation is an embarrassment to Newcastle - the poor demoralised NBN news staff having to deal with all these technical stuff-ups. And poor Paul Lobb sacked. Shame #nbnnews
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Ricky Buchanan
(@jeshyr) reported
… but an hour later the NBN is still down, and estimated to be probably another 2 hours at least Not a great day for high technology here! Another reminder that "will work without internet connection" needs to be on your priorities list for essential home automation!
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TT
(@TT20850597) reported
@BreakfastNews we have had no phone access since Monday. I’m using my emergency Telstra wifi hub; nbn out for who knows???? Shelves at Coles bare. Woolworths was closed till yesterday.
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Aaron Scanlan
(@Pigskin_Scano) reported
@NBN_Australia Had no internet at home for 3 days. ISP knows nothing. The NBN outages website still says there is no problem at my address. Terrible service, terrible communication. Shame on the NBN.
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Sue Croft
(@scroftpf) reported
@Optus our @NBN_Australia is not working- please contact me urgently #optus
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Sean
(@seanmag) reported
@Telstra Vicky am in Balmain and issue has been ongoing for 6 years due to NBN cable that is broke in the street.
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Armaron
(@Armaron1) reported
I'm alive.... My internet was down for 3 days because of a faulty NBN box.
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Fearless Friend
(@newcastleboyy) reported
The Mosbri Crescent NBN Studios always got it right. NBN or should I say NBN Entertainment, your organisation is an embarrassment to Newcastle - the poor demoralised NBN news staff having to deal with all these technical stuff-ups. And poor Paul Lobb sacked. Shame #nbnnews
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Catsmother01
(@catsmother01) reported
@NBN_Australia Thanks. Was completely off the air for almost 2 days. Checked outages, nothing. Dealing with Optus was nightmarish. I went around and around with their AI interface. I put it down to the severe storm. Anyway, up again although does get slow at times.
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Kester Valentine
(@CybernetCowboy) reported
@KKeneally @AlboMP NBN was always a labor lemon and always will be. People and business don't need fix internet, the need mobile internet, people and business are on the move not fixed to one spot.
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🐨PsykerGirl🐨
(@PsykerGirl) reported
@Tyr_VY @Telstra Telstra sucks *****, I had to go with them for broadband in my last flat. The other side of my street had NBN... It took them weeks to set me up too, I ended up getting a 4G dongle in the meantime which was actually quicker so I kept it...could consider that?
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🏴☠️Carabao cup enjoyer
(@ICECOLDKOP) reported
Nbn come back to me I promise I’ll never diss you again
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🕷Arachne🕸🌻
(@PurpleTarantula) reported
@NBN_Australia Hi, are there any updates to this? Have a child in that area. All eftpos services are down and cash is difficult to access to buy the very little food there is. Have you been able to assess as yet?