NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 262 |
| Sydney, NSW | 227 |
| Brisbane, QLD | 189 |
| Adelaide, SA | 166 |
| Perth, WA | 49 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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(@anmarired) reported
@Telstra Tried getting through to testra last night - said difficulties, call later. No outages showing, no nbn outage showing.
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Mark Davies
(@Mark_G_Davies) reported
@AvidCommentator @NBN_Australia What type of NBN connection do you have: * Fibre To The Node (FTTN) - worst * Fibre To The Curb (FTTC) - medium * Fibre To The Premises (FTTP) - best Have you spoken to your neighbours to see if they have drop-outs also - if others are, team-up and complain to NBN.
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Loredana Bordoni
(@Matilde54) reported
@coconutwatergrl China - as in a country that plans and delivers. Australia doesn’t do that for NBN, renewables, EVs, water security, not allowing coal mines on good agricultural land. It’s a long list. LNP has poor planning, over-promises, under-delivers, too much useless marketing.
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Al
(@luketothestars) reported
@anyiarocks Nbn. Why make it easy when you can make it bad and complicated instead?
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Jenny Frecklington-Jones; #FreePalestine 🌏🏳️🌈
(@JonesHowdareyou) reported
@kangaloonatic I'll remember to tell my internet service provider and the NBN that next time.
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John Herron
(@JohnHer49389874) reported
@DHughesy Same reason even internally in states there isn’t a uniform IT service provider Also couldn’t get states to agree to a single provider Finally the roll out would take ages. Remember NBN? Hope that helps
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Verraad
(@VerraadAU) reported
I have never had internet that absolutely $H1T's itself more than my current internet with @Aussie_BB . No point in even ringing them either, it's not NBN so they just blame someone else with zero resolution.
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Bradley Grinlinton
(@mrbgrinlinton) reported
Day 2 of lockdown going well then. @Optus NBN outage since morning with no timeframe for resolution. You had one job *********…
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Harrison88-
(@PhilipH97456919) reported
@moyza89 @rohancct The only solution to rolling lockdowns which you can ignore as much as you like is creating purpose build quarantine away from the populus and not botching a vaccine rollout worse than NBN. There's no other solution. The states are already copping the blame from this inept GoV
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Greg Wilkins
(@gregwilkins) reported
@Telstra I've tried Telstra support. Having spent about 4 hours on phone to them just to get connected... then gave up after another hour trying to explain that NBN was working but the modem resets itself every few hours. Hoping it's just software updates and will wait a week or so...
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Vадiм
(@va_d1m) reported
@NBN_Australia Hi there. Currently experiencing a 7+ hour outage with no ETA provided. Your website refers me to my RSP, RSP advises NBN has provided no further information and, if service isn't restored over the weekend, call back on Mon! Is there an SLA of sorts I can refer to?
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Jason Fischer
(@JasonLFischer) reported
@Telstra24x7 is there an outage in Turramurra? My NBN won't connect but your website says there are no outages
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@38c014417ffc48a @NBN_Australia I've got a 4G backup that I use, so I'm not without alternatives. But its none the less frustrating to have a service that drops out regularly, particularly when I'm in the middle of something.
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Jason Fischer
(@JasonLFischer) reported
@Telstra According to the NBN site, there are no issues though...
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Captain Emz
(@CaptainEmz) reported
Our internet connection has been down for 29 days and counting... 8 techs have been out and no resolution. @NBN_Australia and @TPG_Telecom , sort this out. This is ridiculous.