NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 302 |
| Sydney, NSW | 238 |
| Melbourne, VIC | 191 |
| Adelaide, SA | 77 |
| Perth, WA | 54 |
| Gold Coast, QLD | 6 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Sunshine Coast, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
| Thirlmere, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Aussie Broadband
(@Aussie_BB) reported
@tingeling_au @NBN_Australia 2/2 But if after trying this you still have issues or need help in doing this please call our support on 1300 880 905 or livechat via our website and our tech support will get you fixed up :) Regards, Meg
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@NBN_Australia Nbn is an embarrassment to australia, its a garbage private company that cant even compare to the likes of starlink. 60 billion dollars and you're still using fttn, and wireless nbn in rural areas... how pathetic.
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Electric Future 🇦🇺 🚗⚡☀️
(@electricfuture5) reported
@Pablos_RoundUp @NBN_Australia Did you set a custom MTU? I find changing that to 1492 or 1500 can help. Else jumbo packets on or off
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JENNIFER JONES
(@Jenmjo) reported
@Justinsteer3 @TurnbullMalcolm Lying, anarchist Morrison was not fit for the job in any sense & said as much at first. MT did stuff up the NBN, under pressure from the party. What irked: MT tried to convince us that the "trickle down effect", a tired old ruse & proven not to work, would be good for the people.
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David Jay
(@DavidJay_AU) reported
@BrianBriggsSG NBN or Hel$tra issue ?
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🐀🐀🐀 🐀Deborah Sewer Rat 0888
(@seabrook0888) reported
Received an undated letter from Optus yesterday advising me my information had been leaked in the cyberattack. WTAF @OptusSport I have not been a customer of yours since the NBN came through Sydney, why were you harbouring my personal information when I am not a customer you FW’s
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Cathy Burke
(@cathypburke) reported
@kimhonan I’m in NR too and Starlink has been incredible after years of terrible nbn
-
studiosoundguy
(@SC21012022) reported
@NBN_Australia So hear me out - wasn’t the point of the nbn to break the mould of the Telstra monopoly, and YOU are now doing the same thing, just much worse? Your MTM sucks, the public of Australia should bring this to justice - complete waste of tax payer $$ for what? Substandard internet!
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🐶 Pablo’s 🐕 ⚡️ Round-Up 🔋 🇦🇺 🇺🇦
(@Pablos_RoundUp) reported
I changed to an new ISP through @NBN_Australia and since I changed some websites won’t load, my treadmill only works sometimes (wifi) and twitter works 10% of the time … I thought it was a DNS issue but it doesn’t appear to be. I have tried a new router, same issue. Any ideas?
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RocketmanSentMeHere
(@TallyWhak3r) reported
@NBN_Australia Nbn is **** house and expensive
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Aussie Broadband
(@Aussie_BB) reported
@tingeling_au @NBN_Australia 1/2 Hi, I'm sorry to see you're having speed issues Tingeling! First off I'd suggest testing over ethernet on another device just to rule out a wifi or device based issue . Also make sure over wifi you're connected to the 5ghz wifi band not the 2.4ghz.
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@markab29 @NBN_Australia Most of us rural people are forced to have nbn wireless, that locked to 25 down and 4up... starlink is literally our only hope.
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@NBN_Australia How about expanding ya garbage network instead of ******* about?
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studiosoundguy
(@SC21012022) reported
@StevieSleazy @NBN_Australia Then get it fixed because apparently they spent 4.5 billion on the NT and it’s internet so I find it hard to believe you’re having issues If it meets 25/5 minimum then the line is compliant, 9/10 issues on the “nbn” are ****** rsp and ****** hardware. That said 100 ping - ISP
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Brian Briggs
(@BrianBriggsSG) reported
Isn’t it nice that Telstra will reduce my bill pro rata for not having Internet over Christmas due to their **** NBN service for a few days. Absolute joke from a **** service provider.