NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 310
Sydney, NSW 247
Melbourne, VIC 182
Adelaide, SA 78
Perth, WA 53
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CraceyWash Crace (@CraceyWash) reported

    @TraceySpicer @Telstra @NBN_Australia They are the worst.

  • optoio OptoIsolated IO (@optoio) reported

    @Aussie_BB Has anything changed int he way you are notifying customers of outages? My brother has the app installed on his phone, but didn't receive a notification that NBN is down for "scheduled maintenance" for 5 DAYS!. A 5-day "scheduled outage" isn't acceptable service levels

  • LetSleepingDogz Mac on tap 💉💉💉🌎 (@LetSleepingDogz) reported

    Down to the last 6 weeks before the final date of NBN switch. Reading lots of comments and still unclear whether there’s a real chance of achieving the stated download speeds. Leaning towards the mid point @telstra just for ease of transfer of business emails. Warnings? 1/3

  • rob_heathcote Rob Heathcote (@rob_heathcote) reported

    @NBN_Australia No internet at our home postcode 2770. No help from ISP, recorded message say can't help at this time :( SIGH

  • RoylanceShelley Shelley Roylance (@RoylanceShelley) reported from Adelaide, State of South Australia

    @TraceySpicer @Telstra @NBN_Australia That’s terrible

  • IanWoolf IanWoolf (@IanWoolf) reported

    Does anyone know how I can find out if my friend Charles Willock in Sutherland is ok? I haven't been able to reach him for weeks by mobile. His NBN is broken. His mobile number was disconnected today. He hasn't replied to snail mail.

  • hyper4rchy 🎄Hyper the elf🎄 (@hyper4rchy) reported

    Hey @Aussie_BB @NBN_Australia This is the third time tonight my internet has dropped. I’m the ONLY person using it at the moment, and I still get no connection, and when I connect it only lasts for a short while before it drops again. Seriously, when are you going to fix this?

  • LetSleepingDogz Mac on tap 💉💉💉🌎 (@LetSleepingDogz) reported

    Is there a lengthy wait with connection to NBN at present? @Telstra Can I get things done before 25/2? What issues are there to be aware of? #nbnswitch 2/3

  • MScali2 Marco Scali (@MScali2) reported

    @TraceySpicer @Telstra @NBN_Australia Unbelievably poor form.

  • optoio OptoIsolated IO (@optoio) reported

    What the Hell?! NBN Has a "Scheduled outage" that extends 5 days? That's obscene!

  • SilkCharm Laurel Papworth (@SilkCharm) reported

    @TraceySpicer @Telstra @NBN_Australia Telstras response will be to send you a link that then grabs all your followers, then tell you prob is registered, defer to customer service and ... hey we are in your bases and we grabs all your dataz! Learned the hard way :P

  • crumpetscalling Tracey- refined and kind. Yup it's possible! #ALBO (@crumpetscalling) reported

    @TraceySpicer @Telstra @NBN_Australia Then he has a voip. they have been phasing out legit landlines for a while now. I hope he has emergency assist? ( sorry i used to work there - telstra)

  • JavesIan75 Ian Javes (@JavesIan75) reported

    @TraceySpicer @plalor My experiences of Telstra over last 2 years is that their default response to any wifi issue is to say it is an NBN problem and volunteer to send out an NBN technician so not shocked by that aspect of your tale

  • Flynto2 Flynto (@Flynto2) reported

    @NBN_Australia YO MY NAN FLICKS THE BEAN FASTER THEN YOUR NET CONNECTS TO MY GAMBLING SITES **** YOU

  • MoonlovingOt7 Em⁷ 🇦🇺💜 (@MoonlovingOt7) reported

    Telstra and Vodafone Also NBN If you let me down again………..

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