NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 321
Sydney, NSW 249
Melbourne, VIC 246
Adelaide, SA 78
Perth, WA 63
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Eden, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Go_pies2013 C (@Go_pies2013) reported

    @NBN_Australia Inpaild be ok if your internet worked. These are important issues but how about you work on getting your service to work first.

  • cruicerod Roderick Cruice (@cruicerod) reported

    @sunriseon7 @Barnaby_Joyce Joyce does what’s right for him ….never the regions Is it his representation that’s causing the boarding up of shop windows right across Australia? Why doesn’t regional Australia have FTTP NBN Why has regional media disappeared Why don’t major highways have phone reception?

  • halilgokler halilgokler (@halilgokler) reported from Melbourne, State of Victoria

    @superloopnet Hi Superloop, is there an outage in Essendon, VIC, 3040? Can’t seem to get the internet working. #superloop #NBN

  • UnearthlyMike Mike W (@UnearthlyMike) reported

    There seems to be a problem in the pit outside my house. Not enough ports for our cables? Can anything be done so everyone gets NBN? My neighbour has called their ISP, but I would obviously prefer not to lose my connection again when theirs is fixed. Thanks.

  • antfarmer Antfarmer (@antfarmer) reported

    Trying to watch the Velvet Underground doco on #appleTV and plagued by tech woes. Couldn’t cast from iPhone, now playing it direct from our Apple TV box but it keeps crashing. Dunno if @AppleTV is ****** or my NBN from @vodafone is crap 😡

  • Rawalak_Farms Michael Hughes (@Rawalak_Farms) reported

    @cottonfarmgirl @mattjcan The amount of money modern day governments (both sides equally guilty) waste is horrifying. Bad investments (NBN), over investment (off shore detention), duplication (Covid). So much under investment in health, education and essential services let alone technology...

  • Glenn02936110 Glenn (@Glenn02936110) reported

    @ShitHotSuzy nbn coming to fix their crappy hardware this morning no Netflix all weekend can’t use 4g too much data use. I’m in my usual foetal position rocking back and forth waiting for sunrise.

  • UnearthlyMike Mike W (@UnearthlyMike) reported

    @NBN_Australia My neighbours and I seem to be having a case of musical chairs with our NBN. They had a tech out to fix issues on Friday, which left me without NBN for the last few days. Mine was fixed this morning, but now they don't have a connection.

  • cat240359 Catriona Thoolen (@cat240359) reported

    @ejfuente @ArskinF I have compared NBN plans for many people. Telstra is never the best deal, never.

  • newcastleboyy Fearless Friend (@newcastleboyy) reported

    Is anyone having trouble using Paramount+? One subscriber on Facebook claims her connection was buffering, but I feel it is because she’s using an inferior NBN provider #ParamountPlus

  • Siman87Honda Simon (@Siman87Honda) reported

    @NBN_Australia Literally no NBN network northwest Sydney past Glenorie the fibre network is a complete joke. Roll out upgrades? How about installing it in the first place

  • deeplongstop Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported

    @Telstra If I get poor speed and very unreliable ADSL that costs both you and I in time and money with no access to unmetered NBN why wouldn’t you offer unlimited 4g (with a fair play policy) to help someone out?

  • RendersbyModel ModelWhhyyy (@RendersbyModel) reported

    @DylanMcD8 @TMobile Bruh in Australia the average internet speed is lower than 100mbps like most houses have 30mbps. NBN (national broad band) is crap!

  • Go_pies2013 C (@Go_pies2013) reported

    @NBN_Australia Btw still having issues… please help

  • datakid23 Incredible Good Fun Frances Dances (@datakid23) reported

    @Aussie_BB There is no point adding anything to a calendar because there's a very strong chance it will be cancelled immediately. When I suggested that I started work at 7:30am, I don't need a support person saying "but it will be fine by 9" I need to hear "we are taking the NBN to court".

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