NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 290
Sydney, NSW 215
Brisbane, QLD 192
Adelaide, SA 124
Perth, WA 55
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Colac, VIC 1
Cornwallis, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TechnicalBloke Tech guy (@TechnicalBloke) reported

    @BeachSandii @DaveMilbo At the time I just assumed that the new NBN service would at least not be any worse than the one that it replaced. I was wrong; it is worse.

  • americanozmom Ex-American (@americanozmom) reported

    @NBN_Australia @darthted is this helpful or is it just more of the same non-help?

  • americanozmom Ex-American (@americanozmom) reported

    @NBN_Australia I’ve done that. Multiple times. In fact my DH has filed a new support tic every day for almost a week now. The solution so far from them is for us to hire tech support. What exactly are we paying for?!?!

  • TruthHurt11 Truth Hurt (@TruthHurt11) reported

    @Telstra 10 days. NBN connection. Only Luke the Robot keep coming up for last 10 days & repeats his msg . Telstra knew that the NBN had faults with the service. Until today the Sunday 21st no service . GO TO HELL TELSTRA. I discard u after 34yrs #telstra #smh#consumeraffairs

  • twiceasrude83 Peter (@twiceasrude83) reported

    @abcperth Pockets of Telstra velocity service still remain and the speed is woeful. We all should be on NBN but they really don’t care

  • BengalRacing Aussie Racer (@BengalRacing) reported

    @Telstra Hi Dave, we finally had a technician come out Friday arvo. Guess what he found? When the NBN was installed in 2019, one of the parts used was corroded. Almost 2 years of complaints from us, 2 years of @telstra doing exactly what you are doing now - assume the problem is me.

  • Vatche63 Vatche (@Vatche63) reported

    @AlboMP My daughter tried to order nbn and was informed due to lack of hardware, nbn was not offering hfc service for the time being. She lives in Armadale. No eta, just the option to register interest and you’ll be notified.

  • EdanCockerell eeds (@EdanCockerell) reported

    @toddthepainter @Internode @NBN_Australia How long did it take to get a fix last time you had this problem? I'm just asking as we got a connection going around the road and I'm struggling to get 20Mbps through the day and maybe 30Mbps at night on a 50Mbps connection. Lodged a complaint in the system on Friday.

  • Keepinitreal_11 Keepinitreal (@Keepinitreal_11) reported

    @AlboMP And when does the ripped off tax paying end user get rebates & reduced bills for this substandard and slow NBN service? Not what was in the brochure people! Govt needs to get on to this now, as all the providers are still profiting handsomely for this rubbish!@ScottMorrisonMP

  • kotza_tom Kotza .. #TrumpGoneScottyNext (@kotza_tom) reported

    @TheKouk That even worse than our NBN ranking. One thing about this Gov is that its consistently crap.

  • tgm87 Jenkins (@tgm87) reported

    @AlboMP @AustralianLabor I've seen worse in Newcastle, NSW. And only 50 metres away from an exchange... We couldn't get NBN at all because of the deplorable state it was in. Would have needed to rip up 3x concrete driveways to fix, at each of the properties' expense (one driveway was ~$6000 to do that)

  • RealZoeDalton Zoë Dalton (@RealZoeDalton) reported

    @Optus Hey, what’s going on with the constant (and I mean CONSTANT) ‘maintenance’ of our NBN service? There have been more than 20 incidents of ‘maintenance’ in the past 3 months, meaning my service has not been accessible for multiple hours each instance, yet still paying for it

  • TheRealPembo Michael Pemberton (@TheRealPembo) reported

    @jfwfreo @AlboMP And there are probably some customers happy with FTTN with a nice short copper run (e.g. FTTB) and see no reason to spend taxpayer money upgrading it to FTTC. Why should others be left behind because you are happy with your NBN service?

  • YugNivek Yug Nivek (@YugNivek) reported

    @LennaLeprena There was potential for the actual base speed to be more than double the stated maximum, my NBN is a 'premium service' HA! Supposed to get up to 100 mbps I get an average of about 15 mbps. I had to give up on Netfix. I used to have a bullet proof ADSL plus got up to 40 mbps.

  • NathanScannell Nathan Scannell (@NathanScannell) reported

    @australia_wake @DanielBleakley Oh I see. Yes but that's just NBN. The problem isn't fibre, it's design and poor training.

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