NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 263 |
| Brisbane, QLD | 258 |
| Sydney, NSW | 212 |
| Adelaide, SA | 119 |
| Perth, WA | 50 |
| Sunshine Coast, QLD | 4 |
| Connewarre, VIC | 2 |
| Rosalie Plains, QLD | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Gold Coast, QLD | 2 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Dee Guevara 🎴
(@MattSainsb) reported
@GiantCrayfish28 @AetherRaven @AlboMP Yeah 99% of **** that goes wrong on Twitter has more to do with Eron Mulk than the NBN.
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amn
(@amn023) reported
@DustyPee We have had months, literally months, of crap IT, to the point where it’s almost cost us one of our businesses,the Big T took nearly 18mths to transfer lines to new provider, IT put calls in 2 mths ago to fis the red flashing on the modem, one says nbn, one says IT, sick of it
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Andrew Rowe
(@Martlark) reported
@JaneCaro I thought my nbn was bad, but it was my laptop not liking the modem.
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TheLouieDrawzznGames
(@louielouie856) reported
@NBN_Australia would like to know the ETA of fixing a cable that fell from a pole that some drongo hit and caused our internet to fizzle out. It's been a good week and half if not more from that massive outage that hit the western suburbs of Vic.
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DJT - No ! Not that one
(@colonatorade) reported
@JaneCaro Sounds like a router problem if you’re on wifi. I’ve had some crap ones like that but the current Synology mesh system I’ve got is bulletproof…totally agree with your comment on LNP neutering NBN….finally applied for and got Fibre - thank you Labor upgrade policy !
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****
(@blanksymaxi) reported
@dazza031982 @Foxtel You shouldn't pay for something that's not working properly. Tell them this until they've sorted it out. We have had there nbn for years and it's better than others. I've probably jinxed it now. Be calm when dealing with them. It helps
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Zac
(@NorthsideZT) reported
@Blaze_Gaming00 Low speeds, drop outs and high ping and packet loss. I would just call AB customer support and they'd raise a fault with NBN. Rinse and repeat sadly.
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journalistagendas
(@journalistagen1) reported
@DocB__ @JaneCaro @JudithSherry1 Nah, most people are happy, Happy people don’t post. I have had multiple NBN connections at multiple locations over the years. Never had an issue. Jane’s problem is probably easy to fix but if she plays the victim, she gets more attention.
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Catherine Middleton
(@Soph1172) reported
@JaneCaro Just had this problem fixed here. Phoned provider, clarified frequent dropouts, referred to NBN technicians. This guy climbed telephone pole on footpath, replaced a connection piece up there, fixed. Says that connector wears out every several years. NBN techs trained to climb.
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Ron Baumann
(@DocB__) reported
@djboz52 @JaneCaro @JudithSherry1 I've not had a problem since I connected the cabin. And it doesn't really matter which provider you use because they all run on the same network, maintained by NBN.
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Ian Cocoran
(@iancocoran) reported
@AlboMP Albo - you are a grade A idiot. We are still paying for the NBN shambles and have you forgotten the world has since gone wireless!!!!! Not to mention that inflation will not drop until you lot stop spending money.
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Aileen Crofts
(@aileen_crofts) reported
@sbxr @JaneCaro maybe if the Libs hadnt hadnt cut the crap out of funding for NBN we wouldn't have this problem....India has better WiFi than us
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PapaG@2515
(@GregL2515) reported
@JaneCaro I was having the same problem and with slow speeds. I contacted my service supplier. They tested and said there was a definite problem in line. NBN tested said there was no problem. Service provider persisted and NBN discovered dodgy wire, replaced. Problem fixed. PERSIST!!
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Blaze_Gaming
(@Blaze_Gaming00) reported
@NorthsideZT Internode. But from what I’ve read it’s an infrastructure issue with HFC connections so it isn’t specifically an ISP issue - however they can escalate investigation to NBN
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Grant from Earth
(@EarthGrant) reported
@JaneCaro @pws5678 Kevin Rudd is the man you want to speak to. He cut the NBN spending by 50 billion and landed us with the "on the cheap" crap we have now.
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