NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 306 |
| Melbourne, VIC | 236 |
| Sydney, NSW | 230 |
| Adelaide, SA | 70 |
| Perth, WA | 65 |
| Gold Coast, QLD | 4 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Sunshine Coast, QLD | 2 |
| Gawler, SA | 2 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Arshad
(@Ash9191919191) reported
@AustraliaPs5 I called them last time, they told me I must have a Sim plan with them + NBN home entrrnet service to be eligible to have a PS5, and to have both it will cost $122 a month which is absolutely no worth it..!
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dre
(@offdre7) reported
@AustraliaPs5 Just called them they said you need an NBN package with a phone provider service with them to be illegible to order one
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ARM
(@13arm13arm) reported
FFS @Internode & @NBN_Australia, now is not the time to have the internet drop out every 15 minutes! Support ticket lodged! 😡
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John Delmenico
(@thebigjohnnyd) reported
The NBN guy straight up suggested I move to another city as a solution to our internet constantly crashing, yeah let me just go do that real quick
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George Rappold
(@GeorgeRappold) reported
@MFWitches @abcnews Can confirm, in Kununurra now, phone service average at best, major highways, hundreds of kms no phone service, no radio,not even old fashioned AM, this is 2021, it is a national disgrace, the **** NBN has made all of this much worse.
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ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ
(@fukawi2) reported
@NBN_Australia Service is operating as designed. The problem is the design.
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ⒹⒶⓋⒾⒹ ⓎⓄⓃⒼ 楊國強
(@davidkk_yong) reported
@NBN_Australia @adriancantrill Hi @NBN_Australia. Just received a heads up that I have a planned outage in a couple of weeks. Given WFH and kids remote learning these days, why can't you schedule outages outside of daytime hours? What you are doing is like VicRoads shutting off the whole of M1 in one suburb.
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Optus
(@Optus) reported
@shockdesign Hm.. In that case, please check up our 5G page from time to time. If 5G becomes available at your address*, as an existing nbn Home Internet or 4G Home Internet customer you can switch to 5G without paying any plan cancellation fees. Tina.
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peep
(@peepEV0) reported
After 6 hours on the phone to Aussie broadband about my wifi not working they send me a email saying “Have you tried turning your whole house power on and off again” It is now fixed... (something to do with my nbn box being hardwired to the powerboard)
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David G
(@Taffer27) reported
@AustraliaPs5 Vodafone are scum, loyal customer for the past probably 3 and a half years with existing mobile plans under contract and yet they will only allow you to add a PS5 if you add an NBN plan as well. This is why people change telco’s all the time 😡
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TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
NBN IN 3008 IS DOWN.
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Andrew C
(@crossyaus) reported
@iiNet - 2 days now without internet. affecting multiple ppl in Canberra and no eta on a fix. Something to do with nbn authentication issues. Someone promised to call me in 24 hours yesterday and then didn’t. Going to move to Telstra
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🐝CharmsVic🍩🍩
(@CharmsYahoo) reported
@jaquix173 @cheryl_kernot @bkbaguley Time for everyone to turn their backs on #SCOMOCCHIO🤥 Fails: Womens issues Porter Quarantine Vaccine Bush fires Rorts Climate change Renewables Electric vehicles Gt Barrier reef Aust Post Lying to the people NBN Pacific neighbours China Coal gas PM for NSW When can we vote
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Bradley Seehusen
(@bradleyseehusen) reported
@Telstra I ordered NBN a week ago. I’ve received 0 emails, 0 SMS. I have made 3 phone calls and 3 attempts on the online chat to ask for information or an order number. NOBODY can help me. This is the worst Telstra service I’ve received EVER.
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Gamer Granny
(@GamerGranny1) reported
@pauldutton1968 @peta_ivy_ @IndigenousX Testra and tampons will be tomorrow. The nbn, retail websites and I are so clunky - I need a lie down. Hope everyone gets through this OK.
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