NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 327
Melbourne, VIC 262
Sydney, NSW 227
Adelaide, SA 87
Perth, WA 53
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BrianBriggsSG Brian Briggs (@BrianBriggsSG) reported

    Isn’t it nice that Telstra will reduce my bill pro rata for not having Internet over Christmas due to their **** NBN service for a few days. Absolute joke from a **** service provider.

  • jonfrancisjones Lord Jon (@jonfrancisjones) reported

    @NBN_Australia Why does the NBN label FTTN as an NBN connection when it's no faster than ADSL2+? When will this terribly slow connection be passed out and replaced with FTTP?

  • davidbosman4 Dave (@davidbosman4) reported

    @NBN_Australia NBN in reality stands for “Notional Broadband Network”. Deploy outdated technology from the get go, what a waste of money.

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported from Melbourne, State of Victoria

    @vertikar @NBN_Australia @Telstra I received an SMS later to expect 4 days of no internet. 💀 I've got a backup service running at full speed through another telco. Best not to put all our eggs in one basket if nbn HFC and Telstra mobile are both unusable while WFH. 🥵 Fortunate that there's overlapping coverage.

  • BigBadBoogieMan BigBad Boogieman (@BigBadBoogieMan) reported

    @NBN_Australia Wow another "Promoted" post from NBN. Instead of spending millions on useless marketing campaigns to consumers you "don't" directly sell to, spend that money getting your **** together to deliver FTTP before 2025.

  • tingeling_au 🔔- Tingeling -🔔 (@tingeling_au) reported

    @NBN_Australia No one would put up with the appalling piecemeal service that is continuously way below par. Quite apart from the endless interruptions for emergencies and or routine maintenance. It has now gone on for years without letting up, the NBN is obviously not at all fit for purpose. 🤬

  • TommyTudehope Tommy Tudehope (@TommyTudehope) reported from Sydney, State of New South Wales

    @AGLEnergy hi there. I recently ordered an internet package along with our gas. The delivery only included the @geteero device and not the required NBN black box for HFC connection. Can you help resolve for us?

  • tingeling_au 🔔- Tingeling -🔔 (@tingeling_au) reported

    @NBN_Australia If your dysfunctional service where any good NBN would sell itself. It's rubbish!

  • seabrook0888 🐀🐀🐀 🐀Deborah Sewer Rat 0888 (@seabrook0888) reported

    Received an undated letter from Optus yesterday advising me my information had been leaked in the cyberattack. WTAF @OptusSport I have not been a customer of yours since the NBN came through Sydney, why were you harbouring my personal information when I am not a customer you FW’s

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported from Melbourne, State of Victoria

    @vertikar @NBN_Australia @Telstra The irony in Telstra workers having Optus and Vodafone services for continuity just in case nbn and Telstra mobile go down. 😬

  • MyNameIsMurray Murray (@MyNameIsMurray) reported

    @NBN_Australia Or, hear me out, you could just deliver the FTTP you've promised my suburb several times. Every election period, for years, you announce an upgrade from our FTTN trash and specifically mention my suburb as getting it... then you cancel the project soon after. Bunch of crooks.

  • TheTopMostDog TheTopMostDog (@TheTopMostDog) reported

    @NBN_Australia It would be nice to get real NBN here. We're supposed to be Metro Melbourne, and can't even get ADSL. There's private, local businesses offering 25mbit fixed wireless, and your solution is to change all of Aus to "NBN available" by including skymuster. As if that's a real option.

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @MrAlexBoz @NBN_Australia @Telstra Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438

  • rated2199 Allen Haych (@rated2199) reported

    @NBN_Australia NBN AUSTRALIA has to be the most useless and terrible organisatiom I've come across i run a business from home and NBN won't come fix the broken lines outside the property they literally said its not a priority screw you NBN I work in a medical field and it's vital for me

  • sev_romero Sev Romero (@sev_romero) reported

    @NBN_Australia But you still won't fix my internet that is slower than the internet from 20 years ago.

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