NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 259
Sydney, NSW 229
Brisbane, QLD 182
Adelaide, SA 172
Perth, WA 42
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Mort53 Mort (@Mort53) reported

    @MyRepublicAU Service still down, 20 hours later. Apparently my address has is no longer connected to the NBN. Appalling lack of communication and pathetic that there is no available phone number

  • illumin4t1on Lumi (@illumin4t1on) reported

    Can someone please help meee with internet options?! Is my only option to move out to somewhere since the only upload speed available (20) isn’t even guaranteed so I’m averaging around 5mbps which is just useless with trying to stream. I’m on Nbn HFC and with Optus helppp 😣😭

  • Tr1shM Trish (@Tr1shM) reported

    This lack of customer enough for me to port my NBN and my husband's mobile service as well as letting every single person I know to avoid using your products. A simple mail notifying the ceasing of the TV service would have sufficed, but that wasn't even done.

  • j9evans1 J9 (@j9evans1) reported

    @NBN_Australia Thanks *Sarah @NBN_Australia, but shallow #shitscapes don't help while there is #Disconnection. #FFS

  • confire145 Confire145 (@confire145) reported

    @NBN_Australia @YungHarlos haha no way they responded. you guys better not let us down tomorrow morning

  • libbymcd66 Libby (@libbymcd66) reported from Sydney, State of New South Wales

    @Telstra today you have lost a loyal customer of over 20 years . Your off shore tech support for my NBN services were beyond useless and after two days and more calls and app chats ..enough is enough... that’s two accounts gone but hello to @AussieBroadband

  • KothMelinda Melinda Koth (@KothMelinda) reported

    @NBN_Australia Sorry that isn’t happening your tech promised to call us the following day to make sure it remained working, which it hasn’t. And the tech hasn’t called So the ball is back in your court to fix. I don’t have weeks to wait , I need it fixed as a matter of urgency

  • ggirling Gregg Girling (@ggirling) reported

    @NBN_Australia I just did let you know. The answer is “not well” and apparently it’s bc @Superloop isn’t getting support from @NBN_Australia to help.

  • faustdownunder1 faustdownunder (@faustdownunder1) reported

    75% of NBN employees earn salaries over 200k and many get huge bonuses. But Christine Holgate was blamed for giving watches worth 20k as bonuses. Does Morrisson think we all are stupid ? #christineholgate #Morrison

  • AndrewLydeamore Andrew Lydeamore (@AndrewLydeamore) reported

    @EmmaLydeamore We need some help, we could be moving to a property that can't get NBN and can only have satellite internet. Anyone else used satellite and have unlimited data plus for how much??

  • ccbigglesworth Catherine vintage sewer rat (@ccbigglesworth) reported

    @grantedjohn I thought Nicole must have been on holidays. I never worried when they used to threaten to cut off my NBN. I'm not sure I'd notice.

  • BryanFMcNamara Bryan (@BryanFMcNamara) reported

    @NBN_Australia cancel AGAIN. No contact, no reason, now 3 months wait with likelihood it will be another 8 weeks Pathetic service

  • Irqqs Irqqs (@Irqqs) reported

    Yo @Optus @NBN_Australia mind checking if there's an outage in the 5112 & surrounding areas? You already got a complaint from 5108...

  • DaleAnn1710 DaleAnn1710 (@DaleAnn1710) reported

    @annabelcrabb I had the same one today. I get so many computer voice messages/calls about my nbn being shut down, ATO going to put me in jail for missing taxes etc. I wonder if my name/number is on a scammer list that they pass around or publish? I'm sick of it and feel like ditching my phone.

  • AlexDGarrett eejit in a horde (@AlexDGarrett) reported

    @NBN_Australia Service returned at 5:30pm, a rather long NBN outage for my place (in Carindale, Brisbane)

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