NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 310 |
| Sydney, NSW | 231 |
| Brisbane, QLD | 192 |
| Adelaide, SA | 134 |
| Perth, WA | 56 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Bennett
(@stevage1) reported
My NBN connection has been down for the last couple of days, so no internet. NBN co has sent a technician to fix it. The tech's name? Ping.
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Lady Thistledown
(@goatgirl11) reported
Capped data on satellite #NBN sucks so much I miss my unlimited data
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A Wheelie Fungi B.Ci🚹♿
(@Antony_Clements) reported
@vanessa2work @NBN_Australia Bunmer. When mine goes down i unplug it wait for 30 seconds and plug it back in and it swaps to cellular. Perhaps yours is the same?
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pblakez ™
(@pblakez) reported
just been informed @NBN_Australia cancelled the appointment! Not ******* good enough, I have lost a days work and you cancel at near the end of the appointment window #nbn
-
Michael Samarasinghe
(@LFCSamara) reported
@Optus my business NBN has been down for 2 days and still no news back from your support team as to when it can be resolved. Can’t use our POS, cant take card payments etc. It’s a complete debacle. I’ve spent 6 hours on hold over the last 2 days. WTF is going on!?
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anthony stipanov
(@vhatelse) reported
I wonder how many people try and mess with NBN co by trying to fix or alter things at properties other than their own?
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Saxdude26 #DisabledButProud #RaymanRedemption
(@Saxdude26) reported
@Aaronsmith333 NBN is too slow to support the cloud/digital only versions of Kingdom Hearts coming to Switch. So Australia is not getting them, period. This fact alone says everything you need to know. We are being left behind because our internet sucks. @PaulFletcherMP, who are you kidding?
-
Tracey Coulton
(@TraceyCoulton) reported
@andy_penn hey Andy WTF is the problem with Telstra that they cannot fix NBN connection in 7 weeks
-
🦘 Jason
(@_KangaWho) reported
@Aussie_BB Any ETA on the outage in Chermside West, QLD being restored? #nbn @NBN_Australia
-
GG
(@tamworth1965) reported
@PaulFletcherMP @AlboMP @dailytelegraph NBN installation has been nothing short of disgraceful, still have problems in Tamworth, So slow, too many interruption notices.
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Annie Martin AM
(@MartinAnne139) reported
from
Canberra, Australian Capital Territory
@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.
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Raz 'New Year New Me New Pants' glowe
(@razglowe) reported
Good news/Bad news! Bad news - Odds are this is an NBN installation issue and it wasn't installed properly. We just need to get a team here to fix up everything (assuming the date isn't pushed back 😬) Good news - Telstra has been super apologetic and has setup a temporary fix!
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Tracey Coulton
(@TraceyCoulton) reported
@andy_penn @Telstra_news Hey Andy, still no NBN at my house since Telstra ******* accidentally disconnected on 19 Dec 2021. No one can fix it. Every contact another mistake or problem from Telstra.
-
Peter N Lewis
(@peternlewis) reported
My NBN Internet is down. @Optus spent half an hour (on hold and running a test) to give me a case number and a "someone will contact you". Sigh. Looks like a “Snow Day” for me.
-
ken
(@kdvale) reported
@TPG_Telecom Hey. NBN is down currently. Mt Druitt area. Can you confirm for any faults or outages?