NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 320
Melbourne, VIC 261
Sydney, NSW 237
Adelaide, SA 93
Perth, WA 48
Gold Coast, QLD 4
Rosalie Plains, QLD 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Ballarat, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jvedmond Johanna Edmond (@jvedmond) reported

    Telstra having failed to keep our ADSL connection working, having cancelled a couple of technician appointments, and having generally failed to solve the knotty problem of suburban internet in a major city over the entire holidays...finally the NBN technician is here. 🤞🏻

  • pasavito Tony West (@pasavito) reported

    @NBN_Australia Thanks for the reply Zara. The issue has been confirmed to be in the street between the node & my property. We can’t get over ~32mbit down, & it worsens badly when there’s heavy rain. We are hoping that we’ll be on the remediation list for suburbs getting backdated FTTP.

  • matt_petersen1 Matt Petersen (@matt_petersen1) reported

    @DaveMilbo In my area in Geelong during lock down there was a local internet provider flat out removing people from the nbn and connecting to a much faster cable network.

  • woopdedoo652 I'm a Unicorn (@woopdedoo652) reported

    @DaveMilbo If I had 120mbps, I'd be up for a fight with anyone who wanted to **** with that! I was excited to switch to NBN fixed wireless and get 20mbps!

  • jasons_tweet Jason  (@jasons_tweet) reported

    Apparently in Canberra the @NBN_Australia is known as the NO BROADBAND NETWORK due to a fail maintenance last night.

  • sidherian Antifa redhead - no fascists 🌈🐈⛩ ⚔️ (@sidherian) reported from Sydney, State of New South Wales

    @NBN_Australia I’m using the same provider I had with ADSL, the problem is the NBN I was forced to move to is rubbish.

  • Ih8Lawww IH8LAWWW (@Ih8Lawww) reported

    @justschmit Yeah that's just rough mate I hate how bad connections to the supposed australias great nbn are. 😓

  • pasavito Tony West (@pasavito) reported

    @PaulFletcherMP The LNP have stuffed this up. Done just enough to say it’s complete. I hope we get on the NBN back date project (my $$$ are ready to go) but am not holding my breath. FYI; cell networks really bad here too. Optus + Voda are forget it, Telstra has some 5G but a lot of 3G still.

  • SpaceKidette Space Kidette 🚀 (@SpaceKidette) reported

    If there is a way to **** up a simple solution the LNP are experts at finding the way. Buying sub-standard vaccines is right up there with spending billions on obsolete technology when building the NBN.

  • AJORourke1 AJ O'Rourke (@AJORourke1) reported

    Just like the NBN, we're all getting the slow vaccine.

  • jdsouter TheMunt (@jdsouter) reported

    @jonkudelka @JBFittz Wonder if NBN is currently 62% as effective as the shot down NBN of yore

  • JosephArmand1 Joseph Armand (@JosephArmand1) reported

    @traceanalysis @Senator_Patrick Talk about cutting corners in ALL of the places you absolutely shouldn't. Their horrible dog's breakfast NBN. Now on a vaccine against deadly pandemic. Yet they lavish $500 million on War Memorial! This government has its priorities ALL wrong!

  • GregLaw16 Greg Law (@GregLaw16) reported

    Having trouble with optus nbn this morning anyone else

  • AJORourke1 AJ O'Rourke (@AJORourke1) reported

    @AlboMP Just like the NBN, we're getting the SLOW vaccine.

  • Chocobalt Oliver Brandt 🏳️‍🌈 (@Chocobalt) reported

    Took almost 4 hours of downtime for this is outage to even appear on the NBN tracker. Tasmania: it's the place to be™

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