NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 327
Melbourne, VIC 261
Sydney, NSW 232
Adelaide, SA 88
Perth, WA 50
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NinaGray3 Bernins 🐀 (@NinaGray3) reported

    @NBN_Australia @GrogsGamut Yes, its been an issue since we moved in to a new house 5 years ago. We have gone back and forth between NBN and ISPfor years with no resolution. The issue is you’ve connected us to a node nearly 2km away when there’s one 50m from our house but NBN won’t move us.Terrible service

  • brandon41699758 Aussie Bran (@brandon41699758) reported

    @devmessy69 NBN issue?

  • AndrewComint AndrewCOMINT (@AndrewComint) reported

    Umm, @Optus, any idea when our NBN will be back in the 2154 postcode? Has been down since last night and outages website only says 'reduced service' that is 'under investigation'.

  • janinesymons 💉💉💉💉 (@janinesymons) reported

    every time it rains heavily my internet dies. thanks @TurnbullMalcolm for a really crap nbn.

  • Lone_Deranger_ Linley Jane ☠️ (@Lone_Deranger_) reported

    @NBN_Australia The backbone? Fix your damn service its a damn joke!

  • Kingstons101 🌳Kingston (@Kingstons101) reported

    @MrSquiggleAu @NBN_Australia I'm with Vodafone. I've been with both Telstra and Optus over the years and Vodafone is great now they have good coverage. Telstra is only useful if you live out bush. Optus was ripping me off with secret charges and they wouldn't fix it when I realised.

  • OldCynicalSad 🌸 OldCynicalSad 🌸 (@OldCynicalSad) reported

    @Frank61pc @WhistleOut_AU I can get Telstra signal, but speeds of 0.02 Mbps every evening after 5pm til after midnight. It was just adequate til Christmas, then it just died. The technician said it's working fine. Offered me NBN lol when Telstra doesn't sell Sky Muster.

  • Kingstons101 🌳Kingston (@Kingstons101) reported

    @MrSquiggleAu @NBN_Australia @amaysimAU These guys just slow it down once you use up the data or roll it over. I use my phone as a hotspot and even after I run out I can still watch Netflix, YouTube etc on my tv while tweeting away on my phone.

  • AL88MZ アルちゃま (@AL88MZ) reported

    @raina_illune They're Victorian based (Right down to their call centre.), though serve the whole of Australia being part of the NBN.

  • Dotheday dotheday (@Dotheday) reported

    @NBN_Australia nbn fault in our area with no fix time 👎

  • tiltdotexe Gravezy (@tiltdotexe) reported

    @Telstra There seems to be an intermittent issue with the NBN in Ringwood, VIC. Active connections have been dropping every 40-60 minutes. I've confirmed the issue is not isolated directly to my house, but also affecting nearby peoples. Is there any planned / unplanned works?

  • ktthscenery mike oxlong⁷ 🥀 (@ktthscenery) reported

    the weather is rly overcast atm so ofc my ******* wifi just doesn’t work cause it’s ******* archaic satellite nbn so the clouds r literally blocking the signal,,,, this **** is so dumb

  • Optus Optus (@Optus) reported

    @FitFantastic1 Hi Ali, there is currently an outage (ref: 25056212) impacting some of the mobile and NBN services in NSW and our teams are currently working to restore the services as a matter of priority for yourself and all our impacted customers. (1/2)

  • NorelleFeehan Norelle Feehan (@NorelleFeehan) reported

    @LesStonehouse Look, a good writer (& does fine light ent. on TV) but Annabel Crabb is the one who epitomises the serious failings of 'mateship w press gallery & pollies' thing. In Sept 2017 she basically 'fessed up about not getting involved in NBN issue as (didn't want to be seen) 'whinging'!

  • kristoforlawson Kristofor Lawson (@kristoforlawson) reported

    Just cancelled our @Aussie_BB service because NBN wasn't going to be installed at our new house until October... get off the phone and hear this banging outside, and it's a guy from NBN who turned up to connect our house in the rain.

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