NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 145
Sydney, NSW 112
Brisbane, QLD 74
Perth, WA 40
Adelaide, SA 37
Hobart, TAS 5
Canberra, ACT 2
Vasse, WA 2
Benalla, VIC 1
Cairns, QLD 1
Geelong, VIC 1
Albury, NSW 1
Sale, VIC 1
Launceston, TAS 1
Sunshine Coast, QLD 1
Dunsborough, WA 1
Kanmantoo, SA 1
Newcastle, NSW 1
Moruya, NSW 1
Rockhampton, QLD 1
Robertson, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • muzammilansari Muzammil Ansari (@muzammilansari) reported

    @VodafoneAU hi my home NBN service is pretty slow since yesterday afternoon. It’s giving me 10mbps downloading and 2mbps upload and I am on 50mbps vidafone home NBN plan

  • GrantCrosdale Grant Crosdale (@GrantCrosdale) reported

    Gotta say @NBN_Australia absolutely pathetic. Waited a few weeks for an install that was completed only for him to find an issue with the line he can't fix. Requires a flick of a switch he said. Just notified 10 business days for them to look at it. And THEN they assign a tech..

  • ppossej Michael Jessopp (@ppossej) reported

    @QuentinDempster @Info_Aus It's shite. Only once gotten 80% of our 100Mbps service - typical is around 50%. Problematic during rain. NBN Technology Choice Program quoted $32,158 to upgrade to FTTP.

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @Telstra @andy_penn @whirlpoolnetau How can #Telstra be so incompetent? SMS today says: “Hi from Telstra, we have detected a possible issue with your nbn order which may result in a delay to your connection.” I moved a month ago. SMALL BUSINESSES, AVOID BECOMING #Telstra VICTIMS

  • chatvae i crave star damage ✨ (@chatvae) reported

    day four of no internet bc nbn has an unplanned outage with no explained cause 🤡🤡 we love to see it

  • vcdxnz001 WebScale Webster (@vcdxnz001) reported

    @WholeMarsBlog I’m getting 2Gb/s up and down for $108/month ($NZ160) in NZ. Feel sorry for the Australians on their NBN, it’s slow and expensive.

  • Chinook_5 Psy The Cancer Guy (@Chinook_5) reported

    @GrantCrosdale @NBN_Australia Say it ain’t so, @NBN_Australia super slow at there job. I don’t believe it

  • GoldSuzie 💧💧Suzie Gold 🎀🎀 (@GoldSuzie) reported

    @TelstraBcast Can you please help Had NBN connected 2 weeks ago  Lots of problems  Telstra man came to to install a new modem and sort everything  out 20 minutes later I was unable to access most things Called Testra and they promised someone who be here within the hour. Didn’t

  • BlakeJennoLive BlakeJenno (@BlakeJennoLive) reported

    This is ridiculous, @Telstra my NBN service has consistently been dropping out for now 3 weeks. We have called more then once. It becomes extremely hard and frustrating to achieve anything when my connection drops out every 5-10 minutes.

  • kierans777 Kieran Simpson (@kierans777) reported

    You know what would help “quantum technology” the most - a working, fit for purpose #NBN #auspol #qt

  • GillSquad R Gill (@GillSquad) reported

    @TPG_Telecom I just signed up to Nbn yesterday and the after plugging in my modem the internet doesn’t work. I’m unable to get a hold of any support even though the line should still be open.

  • Laughatsaltyge1 Laughatsaltygeelong (@Laughatsaltyge1) reported

    @QuentinDempster Wasn't that install free when the ALP launched NBN i know my cousing in rural farmland had no exorbitant costs and she got fibre to the house never had a problem ever superfast speeds

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @Telstra @andy_penn @whirlpoolnetau I moved address one month ago. #Telstra SMS today now says: Hi from Telstra, we have detected a possible issue with your nbn order which may result in a delay to your connection. SMALL BUSINESSES, AVOID BECOMING #Telstra VICTIMS

  • RobSweetten Rob Sweetten (@RobSweetten) reported

    Hey @telstra and @NBN_Australia, the NBN is down in my neck of Fitzroy North, 3068. Which of you would like to be helpful?

  • hugofroyo Enn (@hugofroyo) reported

    @QuentinDempster We recently were forced to switch from an all fibre network to the NBN. It's ridiculously slow and unreliable.

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