NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 263
Brisbane, QLD 258
Sydney, NSW 211
Adelaide, SA 118
Perth, WA 50
Sunshine Coast, QLD 4
Connewarre, VIC 2
Rosalie Plains, QLD 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ozwildflower noeline purdy (@ozwildflower) reported

    @slsandpet There’s a problem between NBN and many Microsoft platforms. You have to phone your provider for the fix if that’s you.

  • robertmbarnes Robert Barnes CAE 🇵🇬🇦🇺 (@robertmbarnes) reported from Sydney, State of New South Wales

    @Optus still no nbn connection in Jannali. How many times you expect us to turn off and on the modem?! I’ll have 2/30 days worth of my monthly fee back thanks. Can’t work when you can’t provide the service. I’m done with you. #finalstraw

  • atar2k Paul (@atar2k) reported

    Now a question about problems with the NBN. ScoMo doesn't take any responsibility for the problems, just hopes that it all gets sorted out. #JulianLeeser #TelephoneTownhall

  • haamfish Hamish (@haamfish) reported

    @JordanZac @NBN_Australia holy ****, what happened? or is it too soon to know?

  • busta1955 Lost Forward (@busta1955) reported

    So let me get this right, @Telstra. By your own admission, my NBN service does not meet even minimal throughput standards, but you are now going to charge me $5/month extra on my bill. Is this some kind of strategy to drive me to Optus 5G? If it is, it’s working.

  • paulshelb Break like the wind... (@paulshelb) reported

    @Telstra Great. That's a great customer experience when the whole of Sydney, indeed the majority of the east coast is in lockdown. Did anyone at this telecommunications company think to *communicate* with us before cutting us off? I attempted to change to the NBN about 8 weeks ago /2

  • Rimmy_Downunder Rimmy (@Rimmy_Downunder) reported

    @JollyWangcore hey based I use aussie too. unbased is my NBN went down for 6 hours the other day. was an NBN thing though not aussie

  • pat_devlin Pat Devlin (@pat_devlin) reported

    We're working from home & homeschooling We need the network more than ever! It's insanely aggravating when our NBN bounces every 30mins. Dear #NBN_Australia PLEASE I'd much rather have reliable connectivity then super-fast internet speed!! (don't correct me, I know what I typed)

  • nqwatcher Shorty (@nqwatcher) reported

    Anyone recommend a better #NBN service than @telstra? They seem to think its ok to raise the price of an unchanged service quality every year, failing to provide adequate explanation for the further ripping off of customers.

  • GeorgeShtayh George Shtayh (@GeorgeShtayh) reported

    @Optus do we have an issue with NBN in the Blacktown area?

  • issykjharris Isabelle Harris (@issykjharris) reported

    @AydenDawkins Telstra 🔄 NBN, the never ending cycle, hope it gets sorted soon!

  • JordanZac Jordan (@JordanZac) reported

    @haamfish @NBN_Australia I can only assume the devil has climbed up the lines and pissed on our DSL socket and corroded it. And then does that every 8 weeks because that’s on average how often we have an outage and the socket gets replaced.

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @LocalNews4051 @NBN_Australia Thanks for the reference number! There may have been an outage in your area, so we may need to run further troubleshooting to identify the issues. Reach out to us on livechat on our website or on 1300 880 905 - Paul

  • swordsnarrative Alexander Swords (@swordsnarrative) reported

    @NBN_Australia My complaint to @NBN_Australia is you're the limiting factor here. You're the ones making the decisions on the wholesale level that limit what my provider can then give me. And then I as a small digital business choose between losing productivity or overpriced speed.

  • pjlogue Peter Logue (@pjlogue) reported

    @gabriellechan Still getting 4g here in the bush outside of Cobargo but poor signal. Luckily have NBN fixed wireless tower not far away.

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