NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 303
Sydney, NSW 240
Melbourne, VIC 194
Adelaide, SA 77
Perth, WA 54
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • samjackel sam jackel (@samjackel) reported

    @ssharwood @NBN_Australia I know right. Do it outside of work and remote schooling hours. We do our changes when the customer impact is at its least during the middle of the night

  • abissicus 💧Sandra (@abissicus) reported

    @NBN_Australia I was reflecting on the original plan to roll out FTTP as an essential service not paying for connectivity…I realise this govt stuffed it up,not your fault,thanks for reply but no thanks. In these Covid times FTTP would have made a great contribution.

  • GrandPoohbar Andrew Barrah (@GrandPoohbar) reported

    @originenergy have been trying to connect NBN for 5 days - truly awful customer service each day a call is made and a new excuse as to why we can’t connect. Monumentally incompetence

  • the_LoungeFly Agent Arioch [Umbra] ✨ (@the_LoungeFly) reported

    @NBN_Australia @notTHEwoz To add value for the sale of the taxpayer funded service? 5G is faster… even LTE is faster than NBN.

  • zioreturns Zioreturns #BoomSqaudron #Treasurefriends (@zioreturns) reported

    how ******** did telstra repeat probably my NBN connection ******* up🙃

  • mcpostrophe Val McFarlane (@mcpostrophe) reported

    @Aussie_BB Is there an outage in Preston South, Vic? I’m on NBN. Tried resetting everything - no success.

  • roulla Roulla Yiacoumi (@roulla) reported

    The internet is down. Now what? #nbn

  • frogwizardwoman 🍂🌻 jess 🌻🍂 (@frogwizardwoman) reported

    @morb_au Don’t care about poor NBN in this instance. The fact I’m getting the faculty’s salaries worth of education, when I’m paying for the facilities, software, hardware & $200 worth of utilities per sem’ but being forced to read my degree rather than experience it; that’s my problem.

  • profsarahj Sarah Joseph (@profsarahj) reported

    My mum has been without internet and landline for nearly 2 months. This is isolating and dangerous! We have been badly let down by telco, NBN. And now it’s your turn @australiapost. One week and the parcel hasn’t moved in express post.

  • scottvirus Scott Pappali (@scottvirus) reported from Melbourne, State of Victoria

    @glen_dsouza WTF, how did you get that on NBN?

  • RareIT Elvin Lucic (@RareIT) reported

    @bigjsl what’s with this sudden spate of home mobile broadband offerings from various ISPs (Internode…)? I see many already in a solid wired nbn service being wooed by a slightly better price. My exp is that once connected, wired is good. Seems a backward step.

  • EnergyNScience Kevin Hoffman (@EnergyNScience) reported

    @PetraAu My Google is fine. It maybe your internet is slow, especially if you have unreliability and slow NBN which happens in some locations outside capital cities CBD or in regional areas. #COVID lockdown may also have increased demand beyond what the NBN can handle. Just a thought!

  • bigjsl John Lindsay (@bigjsl) reported

    @RareIT Wireless broadband has much better margins than delivering service via NBN. The 3 mobile operators make a compelling business case for retailers.

  • LennaLeprena Lenna Leprena ⭐️⭐️⭐️⭐️⭐️ (@LennaLeprena) reported

    @DavidTh80602001 @BobNew8 Yes, I'd love to know how much the vile reptile has profited from getting his very own govt of treacherous imbeciles into power and keeping them there...many $billions from the tax refund, tax dodging, NBN payments for his worn out cable network etc etc...

  • decryption decryption (@decryption) reported

    7plus has **** the bed, none of the live channels work on any of my devices (over 4G or NBN) - shows the last minute of the stream then freezes

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