NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 274
Sydney, NSW 260
Adelaide, SA 173
Brisbane, QLD 167
Perth, WA 57
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaunRatcliff Shaun Ratcliff (@ShaunRatcliff) reported

    @Optus @NBN_Australia we have lost our home internet twice in the past week. we had a technician over to fix the problem Tuesday and two days later it has stopped working again. this isn't really acceptable

  • etzrimon שירה (@etzrimon) reported

    @TweetrHatesMe I haven't, because I am poor and housebound in rural West Wales. When I made it clear in my email exchange to the JA pre-pandemic that I can't pay for myself, they literally stopped replying to me. Also in 2012 I'd received an email from NBN saying that 1/2

  • CharmsYahoo 🐝CharmsVic🍩🍩 (@CharmsYahoo) reported

    @Lady_Melli_ NBN not bad enough

  • sgardnerdrummon S Gardner-Drummond (@sgardnerdrummon) reported

    @josiegirl62 Make them all isolate at home and hope their NBN is as **** as everyone else’s and we don’t hear from them for 14 days?

  • sanderling68 Dave Swims // Get Salty // Stay Salty 🇦🇺🇺🇸 (@sanderling68) reported

    Hey @telstra seems your NBN service has **** the bed in Sydney. Our box is on the blink and the wireless backup is no better than a 14.4 modem.

  • macylulu12 momo (@macylulu12) reported

    @youarepurpled nah like honestly nbn here doesn't do ****. its still effin slow 😭

  • KoboldKuriosArt That aussie artist. (@KoboldKuriosArt) reported

    Our internet shat a brick today and nbn Co in their infinite wisdom dont know if it's a them problem or not so no stream today. I'm gonna spend the day fenangling to see if I can find some form of semi stable connection for tomorrow's in stream commissions and will work off-line

  • AdamMcNamara_ Adam (@AdamMcNamara_) reported

    @SBSNews High Tech meaning they use NBN & the delay in use of the building is due to internet issues.

  • toorightkaren A Karen Affair (@toorightkaren) reported

    @iTnews_au it’s pathetic that a piddle of rain takes more than 24 hours for Superloop to even lodge a fault with nbn on behalf of customer claiming COVID questions weren’t answered when they were. Hurry up nbn co you useless dogs and fix my connection

  • ShaunRatcliff Shaun Ratcliff (@ShaunRatcliff) reported

    @Optus @NBN_Australia this is out tenth outage this year. honestly, considering you are selling a service you clearly cannot provide, there may be a case for the telecommunications ombudsman

  • frsurjo Fazley Rabbi (@frsurjo) reported

    @BelongAU hey guys. I don’t have nbn from midday. Sent message to your support guys , After trouble shooting asked me to buy new cable. I did and it’s not working.I wfh full time and you don’t even have a phone support. Should I change to another provider?

  • JoyAndreadakis Joy Andreadakis (@JoyAndreadakis) reported

    @always_farmer @kelly_rdc Agree the landline is so annoying, the nbn hopeless, we tried it, then cancelled it. We are lucky to have a good mobile service, but understand your frustration,. When you need it, it drops out, but allows every other goose to ring trying to sell stuff around 6pm.

  • plumcraig75 Plumcraig75 (@plumcraig75) reported

    @hollieahughes @QandA The only time in the history of the @NBN_Australia that we really needed it to drop out or slow down and it didnt

  • kaurafn kaura (@kaurafn) reported

    @Telstra @zorie im running of adsl+ still so i mean if u can arrange nbn in my area im down

  • newcastleboyy Fearless Friend (@newcastleboyy) reported

    @stufromoz father has exetel NBN service back and i tested the phone, it rang. Charlestown NSW

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