NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 322
Melbourne, VIC 260
Sydney, NSW 229
Adelaide, SA 88
Perth, WA 50
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • DeborahLau Deborah Lau | Paper Tiger YouTube channel (@DeborahLau) reported

    ***15 mins later*** My internet provider: "Ok, I think it's an @NBN_Australia issue" Me: (no kidding) My internet provider: "I've logged a ticket with our faults team, they'll monitor the status with NBN. It'll take 24-48 hours to resolve." Me: ... This happens every time btw.

  • MrPenguincat 🐧 🐈 (@MrPenguincat) reported

    NBN has let us know that your service may currently be affected by an outage. NBN Scheduled Outage 23-11-2021 12:00:00AM to 23-11-2021 06:00:00AM Unplanned NBN Outage 23-11-2021 01:15:01AM In Progress So double outage?

  • hkphotographyau Craig (@hkphotographyau) reported

    @AussieBroadband instead of Black Friday NBN Deals which I can't access due to my connection, how about a Black Friday up to date modem for a loyal customer? #dontaskdontget #numberone

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @ayksee @NBN_Australia Hey Ayksee! Sorry you are having issues getting NBN to come out to you - let us know how you go and hopefully we can get them to hurry along :( - Lizzie

  • stevebakopanos Stephen Bakopanos (@stevebakopanos) reported

    @MediaAnalystOz I'm so sick of the human interest angles on all of 7.30s stories. Whenever there's a story on the NBN, half the time is eaten up by some guy whinging about his slow wifi rather than actually delving into the root issues that cause it.

  • evanspw Peter Evans (@evanspw) reported

    @franksting The useless nbn installer ***** did a ton of this, ripping up lovely brick footpaths and plonking down asphalt in great blotchy eyesores.

  • ayksee Ayksee (@ayksee) reported

    So I get cancelled my @NBN_Australia on Friday. I message them, they say they will look into it and dm.. I do this straight away. I call @Aussie_BB and they say they reschedule for them to come today... no word yet.. no confirmation... its been 47 days since my issues...

  • griffin_siobhan Siobhan Griffin (@griffin_siobhan) reported

    @Slim_Ekim What before we would like to have a yarn about the quality of our NBN service. Reminds me of the telstra CEO Mexican fella Trelleho (spelling wrong) 20 million payout first class ticket out of town overnight. How much will Dr Ziggy get before the proverbial hits the fan?

  • ayksee Ayksee (@ayksee) reported

    @NBN_Australia I have a scheduled appointment today and it was requested 3 days ago but you have confirmed if your coming to fix this ******* fault... HELLO?? I ALSO SENT YOU A DM AND NO REPLY A WEEK AGO

  • KerryMS KMS (@KerryMS) reported

    @annaspargoryan Stay on Telstra cable! We were forced onto the NBN and it’s crap. Slower speeds, drop outs. It’s infuriating. I hope for your sake they never make you move over.

  • DeborahLau Deborah Lau | Paper Tiger YouTube channel (@DeborahLau) reported

    Me: "This is the status of every single light on my NBN box & my wifi/modem, I've already power cycled both of them 3 times to no avail. What's the issue?" My internet provider: "Can you please power cycle your NBN box?" Me: *sighs, pulls out cable* My internet provider: Wait

  • DennisMennis11 ⚡Mennis⚡ (@DennisMennis11) reported

    Day 5 since @NBN_Australia broke the connection to my house while doing a street cable upgrade, their site says I have no outage, someone came for a look and that’s it. No time frame for fixing it. You would think it would be a high priority seeing they broke it. Nothing. Great.

  • D_M_Clark_ David Clark 🌈 (@D_M_Clark_) reported from Koroit, State of Victoria

    @NBN_Australia So do I. Tbh it’s currently awful so here’s hoping it improves 🙏🏻.

  • EmetSelchSimp Emet-Selch’s Bunny Boy (@EmetSelchSimp) reported

    Pondering my orb until nbn fixes the issue

  • fuzzi_mcapples 🍎 McApples 🍎 (@fuzzi_mcapples) reported

    The NBN truly sucks *****.

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