NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

Less
More

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

NBN Issues Reports

Latest outage, problems and issue reports in social media:
  • Sachin Bhetwal (@nepali_legend) reported

    @Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong

  • Sachin Bhetwal (@nepali_legend) reported

    @Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always

  • William (@wrhollingsworth) reported

    @Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.

  • Wonderosities (@Wanderosities) reported

    @TPG_Telecom Its already been identified as an NBN outage im just wondering when its going to be fixed. Its been over 12 hours.

  • PhoenixParkRacing (@PhoenixParkRace) reported

    @NBN_Australia NBN sucks ****

  • Wonderosities (@Wanderosities) reported

    @TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change

  • Optus (@Optus) reported

    @Ailuj_Nostrebor Hi Julia - we do apologise that you're facing some troubles with your NBN service. So we can look into this further, could you please DM us? Zac

  • 🧠Julia Robertson (@Ailuj_Nostrebor) reported

    Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter

  • Paul Bamford (@paulbam3@kolektiva.social) (@paulbam3) reported

    @TheProselytiser I have the same problem - pretty sure it's woeful NBN here.

  • ive forgotton (@ivaforgotton) reported

    Fuckn Optus worst NBN Provider in Australia 16 plus hours down.

  • Andrew Davies (@Sharkandy72) reported

    Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?

  • One Angry Eyebrow: and 200 Solemn Faces (@angry_eyebrow) reported

    @David_J_Harley Luckily my modem just switches to 4g when NBN drops out. My only problem will be if there is a power outage. The how will I turn the lights on with no modem power?

  • Tim Carabott (@timcarabott) reported

    @Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…

  • ive forgotton (@ivaforgotton) reported

    Optus where the *** is the nbn Worst provider in Australia.

  • Cameron (@cameronjhamill) reported

    @valeriekhoo @NBN_Australia Did you end up getting your NBN service back up may I ask? I'm entering day 2 of no NBN. Not restricted to my house only but to multiple houses in multiple streets (Colyton 2760). So frustrating.


Alert Check Current Status