NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 294
Sydney, NSW 236
Melbourne, VIC 231
Adelaide, SA 93
Perth, WA 50
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Canberra, ACT 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AltoCarol Caz (@AltoCarol) reported

    @pastry212 Streaming service? If you have decent NBN, Curiosity Stream costs very little per month & all documentaries, SBS is free. Lots of great programs & you get to choose.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @ThurstoneMOAR Hi there. nbn takes all reasonable steps to ensure that customers experience as little inconvenience as possible throughout installation or connection activities, and when looking into service issues. 1/3

  • RBJRON 💧Ron Jones❄ (@RBJRON) reported

    @Captainturtle Yep found that even before I got the NBN. My L/line internet service failed so I tried to use the SIM card in my tablet & it failed because of the wind, my mobile didn't work either and when I tried ringing internet L/line support their service failed & they advised going on line

  • hc_andy Andy Saykao (@hc_andy) reported

    @TPG_Telecom TPG/NBN seems to be down around the HUME VIC area. Multiple reports from ppl living in Craigieburn, Roxburgh Park, Kalkallo and Mickleham on Down Detector website.

  • zohebhkhan Zoheb Hassan Khan (@zohebhkhan) reported

    @Enigmaraff @TPG_Telecom Came to look for similar issues. Looks like Nbn trouble in craigieburn

  • RBJRON 💧Ron Jones❄ (@RBJRON) reported

    @Captainturtle I know what you mean. Even with an NBN Wi Fi connection you still can have bad days here

  • concerned_custo Sonya Marshall (@concerned_custo) reported

    The worst ever 'service' from @TPG_Telecom my Dad is disabled and cant access phone or internet for support and you say you will send a technical support next week sometime?!?!? #badcustomerservice @NBN_Australia @TelcoOmbudsman

  • astir0412 💧John (@astir0412) reported

    Internet is down here NBN wireless

  • MarkSzili Mark Szili (@MarkSzili) reported

    @Optus Clearly there is a massive outage in our area, I suggest optus does its own checks with NBN before wasting customers time who already have reported this all over social media.

  • LauraItalia13 L .\ U R A13 (@LauraItalia13) reported

    Day 3, still no NBN. According to @NBN_Australia and @Optus the service has been restored.

  • hpin55 henry pinskier (@hpin55) reported

    @Telstra is there an NBN issue in Blairgowrie?

  • marwa36281854 marwa (@marwa36281854) reported

    @Optus Checked everything and its not just me everyone un my area are complaining of nbn outage so can you please attend to it asap

  • aceydoosee Acey Divers 🦘🧘🏻‍♀️🐾 (@aceydoosee) reported

    @NBN_Australia I’m sure all your team are doing their best! For me, I hope mine comes back on before I have to start work tomorrow! Couldn’t work Friday because of no power! Have had to explain to my boss I now have no internet. May have to hot spot from my phone?! First world problems hey!

  • marwa36281854 marwa (@marwa36281854) reported

    @Optus nbn outage in Craigieburn 3064 seriously how much linger is this going to take

  • ThurstoneMOAR Thurstone MOAR III (@ThurstoneMOAR) reported

    @iiNet Hi there. It turns out the issue is with the NBN and we'll be without internet for a few weeks. Am I to pay for internet while I can't access it and is there any protocols for paying for my mobile data in the meantime? I realise it isn't your fault.

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