NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 298
Sydney, NSW 236
Melbourne, VIC 196
Adelaide, SA 75
Perth, WA 54
Gold Coast, QLD 6
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • MK8MasterJunjie MK8_Master!©️®️™️ (@MK8MasterJunjie) reported

    @LittleZ @WBGamesANZ I'll still never understand why you thought it was a good idea to live-stream the game. We both live in Australia and this country is notorious for having slow internet speeds. You're not gonna get a good stream experience unless you have NBN.

  • WeAreAllVIPs Elizabeth Post 💉💉💉💉💙💛🌻🕊 (@WeAreAllVIPs) reported

    @recneps51 Thanks. I'd study to improve my chances but my landlord refused to extend the nbn cabling to the house when he built. The reception is terrible so I can't hotspot my phone.If I had internet I would have not only got my Cert 4 Comm Services but I would have a degree in Social Work

  • kat96819281 🍸KatySays💅 (@kat96819281) reported

    @elonmusk I love your satellite internet starlink, for regional Australia, which shits all over stupid Telstra NBN. And now it can evdn be mobile?! Can’t wait til the rest of Australia get to enjoy what you offer!

  • mikeypine Michael Pine (@mikeypine) reported

    @NBN_Australia I have feedback, my Mother was without Phone/Internet her paid service for almost 2 weeks. Took 2 NBN visits, first was said "fixed" but nothing was fixed, took another person to come out 3 days later to "fix" it again. Some of your people, have no care.

  • Orpheus631 Orpheus6 (@Orpheus631) reported

    @NBN_Australia The issue with NBN is your customer the ISP has no ability to have a customer focus, I have signed up for. A Very fast 1,000 mbs service but was told over 500 was OK. My regular experience is varied 100,400, 800, 400 you agree to attend you but don’t bother

  • infinitereality infinitereality (@infinitereality) reported

    OH FFFFF NBN IS DOWN ALSO @DISTROKID SOS 🆘 WHEN YOU SEE THIS PLEASE HELP - RESET MY PASSWORD ON YOUR END I CANT ACTUALLY GET IN TO THE ACTUAL WEBSITE FOR NO REASON AT ALL- BLAME NETFLIX AND #StrangerThings4 THINGS FOR BREAKING MY NETWORKS

  • alasterp alaster (@alasterp) reported

    @StanMarsh2022 @Leo_Puglisi6 @OMGTheMess Oakeshott, Windsor & Katter worked together to get policies out of each side and who they'd support. Once decided ALP, then had to work out who would get lynched the least in their primarily Nat seats. The 1st two would have known it was their last term¹, but they got the NBN²

  • Orpheus631 Orpheus6 (@Orpheus631) reported

    @alexkidman @NBN_Australia Now after 2 years and countless service interruptions including disconnecting them (90’s with medical conditions) NBN said max was 15mbs Then you finally fixed the line and 25 mbs and working well.

  • DamanLangguth I am Immune (@DamanLangguth) reported

    @trentyarwood By not having it at all : Conjob owes Australia billions : 5G always going to be better : this was known when he came up with the NBN : spending more in nbn would have made the issue worse

  • 42TheAnswer_ Mel Zahra Bezzina (@42TheAnswer_) reported

    @NBN_Australia Whats with the outage in north brisbane????

  • zyrorl zyrorl (@zyrorl) reported

    @elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.

  • Philkx2 Phil Kalogeras (@Philkx2) reported

    @carolduncan @maire19 @NickRossTech Imagine trying to get through the last 2 years without NBN. It's proved it's utility as a vital national infrastructure asset. Ditch the idea of selling it off, and treat it like the national road network and upgrade where needed. All those complex pricing models will disappear.

  • EdGreenaway Ed Greenaway (@EdGreenaway) reported

    @JSSciencefocus Been having intermittent NBN issues over past three days

  • platypusadmirer 🕯 Hadda Gutfull Proud to be Woke (@platypusadmirer) reported

    Top **** this. @NBN_Australia sets up the connection to skymuster , @MySkyMesh activates connection and now ******* nothing. Well done. And most fortunate that I am not on a plan. First thing will cancel.

  • eadatt Emanuel Ajay Datt (@eadatt) reported

    Australia's internet network infrastructure (the NBN) is treated as a publicly owned utility Shouldn't our electricity transmission and generation infrastructure be treated the same way, as a public service?

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