NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 299
Sydney, NSW 234
Melbourne, VIC 196
Adelaide, SA 78
Perth, WA 53
Gold Coast, QLD 6
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CampaignChamp CampaignChamp (@CampaignChamp) reported

    @Telstra @Rellarc79 @Telstra My NBN box has been clicking and the link button flashing red since the Storm last night (Sutherland NSW). I'm on backup 4G which is hideously slow and booked for NBN to visit via My Telstra last night. Next available was 22nd March This is not good enough.

  • wicked9090 Wicked9090 (@wicked9090) reported

    @milobentley_ Yeah so best case you can expect is 50/20 speeds Some providers may offer more, but I have never seen it be successful to the point that Telstra won't offer it What is mobile signal like for a 4G MBB instead of NBN?

  • ruthchitsa Ruthless (@ruthchitsa) reported

    @TPG_Telecom No internet at our home in Leichhardt since Friday evening’s electrical storm. Appears our @NBN_Australia box is out of order. Please help! Work deadlines are looming.

  • ruthchitsa Ruthless (@ruthchitsa) reported

    @TDex_AU @NBN_Australia @TPG_Telecom Getting no response from TPG and still no service since last night’s outage!!

  • MsPaulineMac Pauline (@MsPaulineMac) reported

    @telstra you are reducing me to tears! Stop asking me if I have the stupid NBN connected. I’ve told you over and over again that it is not! I am relying on the 4G until the NBN is connected. It is not working. This is what I need to get fixed! Oh, and thanks for the anxiety.

  • ianbfarquhar Ian Farquhar (@ianbfarquhar) reported

    @joshgnosis Well, as long as you’re referring to Turnbull’s garbage MTM, yes. But that needs to be seen in terms of a massive liability disposal by Telstra to NBN, literally socialising their creaking old copper and NBN Co paying them to do so.

  • MsPaulineMac Pauline (@MsPaulineMac) reported

    @Telstra This is not good enough. I was put on the 4G network to carry me through to connection date. It’s the 4G that is not working. Repeatedly asking me about NBN is not helpful. I need the issues with 4G to be resolved.

  • CampaignChamp CampaignChamp (@CampaignChamp) reported

    @NBN_Australia @Telstra My NBN box has been clicking, link button flashing red since last night's storm (Sutherland NSW). I'm on backup 4G (hideously slow) and next NBN visit (via My Telstra) is 22nd March. I work from home so need decent internet for my business. Not good enough

  • mektball KB (@mektball) reported

    @BelongAU @BelongAU hey I need help!! I’ve sent a DM, my internet has been down all day, I need some nbn support???

  • bellerkavanagh Annabelle Kavanagh (@bellerkavanagh) reported

    @TPG_Telecom my nbn connection is down. Is there an outage in my area (3204)?

  • AdamAbdool YNWA1964 (@AdamAbdool) reported

    @LesStonehouse Lots of good policies came out of the Rudd.Gilliard era including NDIS and NBN but Labor was its own worse enemy and Murdoch didn't need a second opportunity to destroy Labor at that stage. Greens didn't help either.

  • MsPaulineMac Pauline (@MsPaulineMac) reported

    I’m getting such a bad stress headache because Telstra still has not fixed my internet and they keep asking the same thing! No, I cannot use my NBN because it’s no connected yet!

  • TheKelBurch 𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑 (@TheKelBurch) reported

    Hi @iiNet please fix my nbn, we want to play Fortnite, we about to get down (get down)

  • pzeegers PeteZ (@pzeegers) reported

    @iiNet Is there an outage in my area? 45 Mortimer St Bentleigh 3204? I'm on nbn hfc. I've tried resetting all the network boxes.

  • nick_tsoukatos The_Real_njt (@nick_tsoukatos) reported

    @BelongAU hello. I have sent over a DM. Following the electrical storm in Sydney last night my nbn connection box has the link symbol flashing red and it is also clicking. Power cycle hasn't resolve it nor has the reset button. NBN says no outage detected!

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