NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 321
Sydney, NSW 246
Melbourne, VIC 236
Adelaide, SA 82
Perth, WA 49
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • psg_au Peter (@psg_au) reported

    @NBN_Australia The nbn should ensure that its wholesale services enable retail service providers to supply services that meet the needs of end users.

  • hazemawile Mawile (@hazemawile) reported

    @Dunnymeister The person from nbn last time didn’t fix a problem and was just to lazy to fix it, the next person to come said the last person was just lazy and it was an easy fix, both worked for the nbn

  • FGecolarge FG (@FGecolarge) reported

    @Telstra 2/2 checked for the specific address several times using another service - but no sign. NBN said and hence I could give up checking my networks for a problem. Key message to Telstra - provide accurate info, save customer time, be appreciated! Thanks for replying.

  • _Little_Monsta MX UNIVERSITY 2021 (@_Little_Monsta) reported

    @NBN_Australia #NBNOutage #OptusOutage Hello?! What's going on?! I'm missing out on watching special paid content because one of your networks is down! Who plans on compensating this?! I'm so upset 😭😭😭

  • samywamy10 Sam Wright (@samywamy10) reported

    The NBN NTD is reporting it has internet and a test from my ISP confirms I have internet. Have tried restarting the router and internet works for a few mins then dies again. I reset the router a few weeks ago when this happened, not keen on doing it again. Please help 2/2

  • dieselmydog Roxy (@dieselmydog) reported

    What is happening we have no internet..nbn In Mascot You said there was a outage via message but still nothing hours later @Telstra

  • EmilyGo_VO EmilyGo VO ➡️ Home Studio Ready (@EmilyGo_VO) reported

    No internet connection for over a week. Really puts the stress On when theres jobs to do and coursework to be completed. But NBN providers seems to be in n o hurry to fix it 😪

  • MahdiFtouni4 Mahdi👽 (@MahdiFtouni4) reported

    NBN was hosting a program and one of their guests was a poor person saying he don't have anything to eat in his house, y3ne can't you help people without exposing them!!!???

  • psg_au Peter (@psg_au) reported

    @NBN_Australia The Government is committed to completing the network and ensuring that all Australians have access to very fast broadband as soon as possible, at affordable prices, and at least cost to taxpayers.

  • kodenine2 kodenine (@kodenine2) reported

    @NBN_Australia what is happening with out service? For the past three days we have had 50% up time. For every 30 packets 10 are lost. When is the $2.3billion you earned going to be put back into regional infrastructure and get us away from this horrible FTTN?

  • elliotgraytho Elliot Gray (@elliotgraytho) reported

    @HighlySpammable We’ve have extensive issues with various nbn things and found different isps are better or worse at actually getting through nbns terrible systems. Aussie broadband and internode both had the highest/fastest success rates for our building.

  • Doug_Johns Doug Johns (@Doug_Johns) reported

    (no spoilers) So, ‘watched’ the last WandaVision today. You know, the last episode of the season. As it got to (what I presume is going to be) the ‘teary bit’, just before they leave the bedroom, NBN in our area had an outage. Right in the middle of the scene. ****, ****, ****!

  • TheAusSpideyGuy TheAusSpideyGuy (@TheAusSpideyGuy) reported

    So been absent for three weeks now due to various personal issues including but not limited to having no internet whatsoever due to NBN being a pain as always. :l

  • kodenine2 kodenine (@kodenine2) reported

    @NBN_Australia I have raised this with my provider multiple times. I have also mentioned the upgrade option to FTTP but they have advised they don’t offer that service. Is that possible that they don’t. Should I be looking at changing service provider?

  • DavidPh48924144 David Phillips (@DavidPh48924144) reported

    @Aussie_BB issues in Melbourne with NBN? VERY SLOW... have reset modem and router, no improvement.

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