NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 317
Melbourne, VIC 238
Sydney, NSW 230
Adelaide, SA 70
Perth, WA 70
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Dazza_20 Dazza_20 (@Dazza_20) reported

    @troydodds @VodafoneAU @Optus My Optus NBN has been down since Friday night. Thankfully Vodafone is working on my phone otherwise I'd have no internet.

  • qzervaas Quentin Zervaas (@qzervaas) reported

    @GordyPls @decryption @NBN_Australia I guess the problem is that people understand download speed. The crack marketers need a latency campaign. Also, iiNet makes a shitload more on 5G than NBN.

  • benbahblackshe1 Benbah (@benbahblackshe1) reported

    @JulieTheCranky yup, and because of previous government ******, the land line service was removed when the NBN was put in. not all homes can get nbn or mobile service. Australia is sooooo behind

  • RossStewart14 DIY Ross. (@RossStewart14) reported

    @optus . Is there any reason why you block the use of third-party modem/routers to access my @NBN_Australia account? Tech support refused to help. Your modem/router was simply not up to task in my house.

  • rgennai Robert (@rgennai) reported

    @Telstra @NBN_Australia When I reported it the service was already down by well over an hour. I think 1 hour of downtime is time enough to declare as such on your outage page. Yes I did get an estimated restoration date .... June 22nd !!!!

  • johnsy123aus stephen (@johnsy123aus) reported

    @NBN_Australia It’s been 2 weeks they say you will fix it? And nothing happens

  • NewcastleGardia ☂ Newcastle Guardian🇦🇺 (@NewcastleGardia) reported

    @9NewsAUS @lilgreer9 And half the NBN/9 news tonight used as a promotional tool for their coverage tonight (disgusting), And of course the only people attending or up for awards of course Nine network wantabees. 😡😡😡 Nine news is just so obvious

  • johnsy123aus stephen (@johnsy123aus) reported

    @NBN_Australia @Optus I have less than 1.7 mbps speed on the NBN hardly acceptable, but I’ve been waiting a week now , for the NBN to get off their overpaid fat arses and fix it , one broken appointment, where they didn’t even bother to turn up or tell me they weren’t

  • BCoppick Brenton Coppick (@BCoppick) reported

    @HarjoodJones @AdamJSimpson2 @Qantas I am ex Telstra . They outsourced to Tandem who had no idea about network and finding faults . They are even repairing NBN BADLY

  • johnsy123aus stephen (@johnsy123aus) reported

    It appears that no one is interested in sorting out my nbn problem

  • kevthelip kev (@kevthelip) reported

    @nobby15 Sounds of the nbn disaster and how much did that cost the country? LNP are unable to put much thought together with big nation investment. You would have thought that the inability to hold fuel security level would have brought this energy security problem to the fore?

  • JoeMonday42 Joe Monday (@JoeMonday42) reported

    @StephenJonesMP Which party demonised non-renewable energy for the past decade? Which party sabotaged full retail contestability? Which party failed to sell off generation & network assets while of value? That would be same party that gave us NBN… 😵‍💫

  • Mvfcarsenal Carlo Guevarra (@Mvfcarsenal) reported

    @willie1foot @johnsy123aus @NBN_Australia This. I had a issue with my service. I got told to contact my ISP by nbn co and once I did my ISP figured out it was there issue so they fixed it

  • ranto_the Phanto’s Phully Pfizered (@ranto_the) reported

    So @Telstra sold me a 5G package the other day, and they were adamant 5G was available all over my town. Yeh, nah. Upload/download speeds now complete ****. I work remotely so my internet is lifeblood. What a farce. Who knew nbn would be better than something? #livinginthe80s

  • ageofblasphemy The Age of Blasphemy (@ageofblasphemy) reported from Melbourne, State of Victoria

    The NBN is a pathetic ruin. The criminal #LNPDeathCult deliberately sabotaged it, and sold Australians out, to benefit an American media mogul. How and why on earth do we put up with this corrupt crap in Australia? #MurdochRoyalCommission

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