NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 260
Sydney, NSW 224
Brisbane, QLD 177
Adelaide, SA 173
Perth, WA 46
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • lexbeavenue Lex Beavenue (@lexbeavenue) reported

    Why are we putting up with the rubbish NBN in Australia? Then again, we still put up with train services in NSW that get cripples by any line having issues due to the City circle and no decent high speed trains from coastal towns into Sydney #auspol @GladysB

  • KawaiiKula 💖KawaiiKula💖 (@KawaiiKula) reported

    @hyprntv I think there’s only 1 phone port unfortunately from what I know at least, I’ll have to get @Letofski to check it out, this is the first time in ages we’ve had this problem, normally the NBN works really well

  • Jodie3735 Jodie Skellern (@Jodie3735) reported

    Somewhat unhelpfully, NBN have suggested my lack of internet problem might be fixed by turning the modem on/off.....for the 7th time!!! Optus have now escalated the problem 😡

  • FeliceJacka Prof Felice Jacka (@FeliceJacka) reported

    @Telstra @NBN_Australia the internet in old Ocean Grove, Victoria has been increasingly unstable over recent weeks & is now fully unusable (from yesterday). Enquiry suggests this is not just our house but rather area level. Telstra chat confirmed instability this morn. Fix pls!!

  • normal_ness Vanessa Smith (@normal_ness) reported

    I’m trying to watch a new ep of a tv show & it’s ADSL type frustrating... it says a few words, stops... repeat for over an hour now 😭 don’t know if it’s because fetch boxes are low quality crap or if it’s the nbn being its brilliant self.

  • KawaiiKula 💖KawaiiKula💖 (@KawaiiKula) reported

    @natyxjae Nuuuuu! I hope that yours gets fixed soon! We just got a message now saying there was an unscheduled NBN outage 😣

  • RoadknightThe TheRoadknight (@RoadknightThe) reported

    @nyunggai "And then he tried to fix the NBN that I set up as a multi-billion-dollar time bomb if they won!"

  • MarcoHolJef marco b. shopping (@MarcoHolJef) reported

    @NBN_Australia Hi Alicia, my service is fine but the only movie on Netflix now is the 1998 animated Woody Allen film ‘Antz’

  • YkEnigma YK_enigma (@YkEnigma) reported

    @NBN_Australia Please provide a consistent connection, one that doesn’t drop out, or that is too slow most days. Apparently many of us seem to be at the “end of the line”!

  • Optus Optus (@Optus) reported

    @hcgray Hey Hannah, thanks for getting in touch here. I can confirm that NBN appointment is booked for tomorrow morning, between 8:00 AM - 12:00 PM. Please do let us know if there's any issues with that. Rob

  • ygnxu RB yugn (@ygnxu) reported

    **** Telstra bro nbn has been down since Thursday and they said they’ll call in a technician for Monday which was the latest and he hasn’t even came today so dragged where is my google fibre at

  • AlexDGarrett eejit in a horde (@AlexDGarrett) reported

    NBN. aka Not Broadband Network, neither broad nor presently very networked. "An unplanned incident is affecting the network"

  • studentmum36 bs2009 (@studentmum36) reported

    @RonniSalt Maybe god called him when he was doing an announcement in a major regional centre & the terrible NBN provided such sub par reception he didn’t hear the message correctly?

  • bmcguitar Brendan Mac (@bmcguitar) reported

    @iiNet Its all good now, was down for about 20mins and now the NBN box is connected fine.

  • MWatsonSYD1 Michael Watson (@MWatsonSYD1) reported

    @FOXTEL_Help @NBN_Australia WTF - you give 3 minutes notice that our internet will be down for the next 4hrs. What a joke! Do it during the night!

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