NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 309 |
| Sydney, NSW | 241 |
| Melbourne, VIC | 182 |
| Adelaide, SA | 74 |
| Perth, WA | 53 |
| Gold Coast, QLD | 6 |
| Ballarat, VIC | 3 |
| Canberra, ACT | 3 |
| Rosalie Plains, QLD | 2 |
| Gawler, SA | 2 |
| Eden, NSW | 2 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Sunshine Coast, QLD | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
| Mount Gambier, SA | 1 |
| Greenmount, QLD | 1 |
| Cape Jervis, SA | 1 |
| Balwyn North, VIC | 1 |
| Stanmore, QLD | 1 |
| Darwin, NT | 1 |
| Lowood, QLD | 1 |
| Bordertown, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Phil281
(@Phil28110) reported
@Optus Yep right now. Reinstalled IOS App twice. On HCF Cable NOT NBN thank God! 485Mbps. Download. Upload at 52Mbps Restarted Cisco Router. Optus servers are usually the problem. Latency far too high at 19.7sec. Tks.
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the1ben
(@benharrisben) reported
Revisiting my complaint that the NBN hoards upload speeds for consumer plans: @NBNCo are afraid small-to-medium businesses will decide to go on cheaper consumer plans that offer similar download/upload speeds, because they often don't care as much about contention or SLA's.
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Myles Harris
(@millionsofmyles) reported
Well the NBN is down (unscheduled) for the first time this year. Thanks to a big truck that took out a few poles while turning a corner.
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SushiDrone
(@sushedron) reported
@NBN_Australia is just amazing. We're sitting near out comms box with the technition for more than an hour waiting. They cannot switch few numbers in database. Technician has to wait for "NBN support" to respond on text messages. UNBELIEVABLE INCOMPETENCE of NBN "support".
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p
(@Cormac_McCafe) reported
something beautiful about my NBN being so spotty that I can’t login to myGov
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💦🤖 Gween Pictoria Trollison II
(@GPT_Rollison) reported
This is the same government who says they'll double NBN speed in a five minute test to see how well the service performs before throwing it at it too early.
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Vladesch
(@Vladesch) reported
@abcnews Yet the federal government want to build their own coal powered power station. Maybe this will beat the NBN for worst investment ever.
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TPG
(@TPG_Telecom) reported
@trentdimo Sorry for delayed response, Trent. We're able to locate the account using your given details and ran an initial test, the results shows possible line fault on NBN's network affecting the service. (1/2) -Shane
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Scanner Australia Broadcasting
(@GRN_Live_Stream) reported
We`ve been having quite a few NBN outages lately. I restarted all feeds. Outage is now over.
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JaninaSimons
(@JaninaSimons) reported
@TurnbullMalcolm HEY DRONGO,,you aided and abetted the weather manipulated programs via USA, so shut the cakehole, we remember, by the way you NBN is a piece of crap like everything else you touched
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Katie
(@albany_shania) reported
@IntestinalWorm @AlboMP IR Changes massive mistake. Robodebt and land deal big mistake. Trade war hurting us. NBN big fail. Aged care big fail . All these issues effect his base. One nation voters often voted labor so they may return. I said slim chance. He was hoping covid would steal all oxygen . M
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Peter Lawson
(@Borindas_Lament) reported
@Optus I've checked your network status map. Why is your NBN so slow in Canberra this week? Trying to work from home is almost impossible.
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DAIZE LI
(@DaizeLi) reported
I had relocated my TPG NBN 100 to a new property, TPG check the new location and promised me download and upload speed will be the same as 100/40. However they're just lying to customer!After the NBN installed, upload speed ONLY 18! Where the f is your promised? @TPG_Telecom
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Boxcar
(@boxcar808) reported
@DeborahTobias @TPG_Telecom they're all total **** and the ombudsmen is overwhelmed. NBN is a pile.
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SushiDrone
(@sushedron) reported
@NBN_Australia Thanks, but seems like you can't help me. NBN in a nutshell: Social media team: can't do anything Provider: can't do anything "NBN" technician (subcontractor): can't do anything Some person in India supporting NBN technician: can't do anything Billing team: charge 300$ in 10s