NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 257
Melbourne, VIC 244
Adelaide, SA 148
Brisbane, QLD 141
Perth, WA 61
Gold Coast, QLD 4
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Rosalie Plains, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AhronYoung Ahron Young (@AhronYoung) reported

    @kristoforlawson @tickerNEWSco Turns out the nbn never brought fibre to the old Holden hq

  • Smike39357637 Smike (@Smike39357637) reported

    @PervyPimp @AcuSense @CraigKellyMP I think theyve invested too much.... if any form of renewable energy is viable, the private sector will explore it. Governments are generally terrible with big projects.... NBN, NDIS, pink batts etc etc

  • sandyvec sandyvec (@sandyvec) reported

    Day 4 no Internet @BelongAU did receive support call when I was at work apparently ‘closed the issue’ told to resubmit as a new issue. Pressure in call centre doesn’t equal customer service. #belong please look at previous failure of #telstra pits #NBN fail in heavy rain

  • billjoemick Michael Brennan (@billjoemick) reported

    @MikeCarlton01 LNP were stupid enough to scrap the rollout of fiber technology and revert to copper for the NBN, don't underestimate the short termism focussed on their self interest. #auspol

  • Tyindel Tyindel says BIack Llves Matter and 1312 (@Tyindel) reported

    @Poofy_Fluffkins The funny thing is that here in Aus, half these things simply wouldn't work thanks to the NBN. Rotary phone, not connected to the internet so it wouldn't work, every house has 20/5 internet and the TV with rabbit ears is a box that doesn't work thanks to tech advanves

  • thebaronwhip baronwhipped (@thebaronwhip) reported

    @km01 @australian It'll be great but will never happen. Ever. Not with our population size, dispersion and distance between population centres. And land purchase costs unless they do an nbn and just put high speed rail to wherever is convenient but not to necessarily to where it's needed.

  • bookboy99 Henry (@bookboy99) reported

    @reallykazcooke @NBN_Australia The No Bum Network

  • everglaves 🌸Everglaves🌸Vtuber: Pre-Debut (@everglaves) reported

    @JustNepping Telstra Australia 😭 but it is actually an nbn issue so we need to wait for a technician to come out.

  • ANZinAsia Nathan Walker (@ANZinAsia) reported

    @Telstra our neighbour needs your help. Her Telstra NBN internet has been down for over 1 1/2 weeks and her children cannot do their school homework. The Telstra technician has not shown up for the scheduled appointment 3 times now! Incredible. Please help her ASAP.

  • lungdoge Charles (@lungdoge) reported

    @NBN_Australia Worst part, this could easily happen again. And I could be stuck in a game of ping pong with this random person trying to connect to my property. Why design it in such a way whereby I can be disconnected with any consent?

  • _Acxd_ Acid (@_Acxd_) reported

    It's not even like we can use a fibre service that isn't NBN cause they are the only ones in Australia. Guess a monopoly is okay if it's government funded I guess

  • Lobby05577389 Lobby (@Lobby05577389) reported

    @phonecomplaints thanks Telstra for me coming home and I have no internet . I said no to NBN and now have no internet . Please fix urgently

  • lungdoge Charles (@lungdoge) reported

    @NBN_Australia You guys literally have designed the worst internet infrastructure possible. Someone (random) started a new account with a different ISP which has disconnected my connection. Now I have to reconnect and wait for it to come online. (Maybe requiring technician visit) Cont.

  • hellomishmash Michelle (@hellomishmash) reported

    @NBN_Australia Requested for a connection on 6th April. 1 doubled up nbn box sent, 2 missed technician appointments, 1 technician visit that didn't solve the problem, countless hours on the phone and waiting later... and the issue is still not resolved. And just now the customer

  • Johagan7 Jack O'Hagan (@Johagan7) reported

    @banginbih @Zuckles @Telstra Every provider that isn't NBN uses Telstra network services in some way, either physical network, on the network layer etc, no way to avoid, NBN is just as bad if not worse.

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