NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 287
Sydney, NSW 211
Brisbane, QLD 191
Adelaide, SA 124
Perth, WA 55
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • slicnick_t Nick (@slicnick_t) reported

    Sorry for not being around guys. My NTD has been dead for almost a week and @NBN_Australia isn’t sending anyone out to fix it. Dunno why tho

  • KawaiiKula 💖KawaiiKula💖 (@KawaiiKula) reported

    @hyprntv I think there’s only 1 phone port unfortunately from what I know at least, I’ll have to get @Letofski to check it out, this is the first time in ages we’ve had this problem, normally the NBN works really well

  • gorgeousdunny1 💧Don Wilson (@gorgeousdunny1) reported

    @Rebus0906 @ShaSkinnerMoe If this govt hadn't been obsessed with buggering up the original NBN, this service would have been a major asset, with access to specialists.

  • gadget23 Phil Jeffery (@gadget23) reported

    Quick shout out to @Aussie_BB for their outstanding customer service today. My NBN connection went down and within 50 minutes with the help from Julie, had my connection restored. #aussiebroadband #excellentCustomerService

  • normal_ness Vanessa Smith (@normal_ness) reported

    I’m trying to watch a new ep of a tv show & it’s ADSL type frustrating... it says a few words, stops... repeat for over an hour now 😭 don’t know if it’s because fetch boxes are low quality crap or if it’s the nbn being its brilliant self.

  • studentmum36 bs2009 (@studentmum36) reported

    @RonniSalt Maybe god called him when he was doing an announcement in a major regional centre & the terrible NBN provided such sub par reception he didn’t hear the message correctly?

  • Ozziebon Edna Hemming (@Ozziebon) reported

    @Telstra It's been over a week still very little if any at all of internet service in our area. Nbn is not putting out the service it is suppose too, grandkids need it for school . It's barely showing l bar on the signal. Again l ask Why. I myself have to go out in the paddock for signal

  • AliceBe19722212 Alice Bennett (@AliceBe19722212) reported

    @GideonCRozner @nyunggai My NBN was better than his pushing water uphill .... both equally as bad 🙄

  • Optus Optus (@Optus) reported

    @hcgray Hey Hannah, thanks for getting in touch here. I can confirm that NBN appointment is booked for tomorrow morning, between 8:00 AM - 12:00 PM. Please do let us know if there's any issues with that. Rob

  • ygnxu RB yugn (@ygnxu) reported

    **** Telstra bro nbn has been down since Thursday and they said they’ll call in a technician for Monday which was the latest and he hasn’t even came today so dragged where is my google fibre at

  • _Pixieplays Pixie Plays (@_Pixieplays) reported

    Guess what? @Optus finally sorted out my NBN. Turns out the issue was what I had told about 12 people for the past 2 weeks. No one listened to me until LAST NIGHT. The chat guy listened changed the thing which was the prob and BAM NBN is on! Sooooo ya girl can no stream! #gamer

  • mythor Matthew Sharpe 😷 (@mythor) reported

    Dad spent hours messaging T*l$tra support and enlisted me to help troubleshoot his broken NBN and someone finally checked his usage. He’s over quota. That’s why. Hours wasted. 😤

  • KawaiiKula 💖KawaiiKula💖 (@KawaiiKula) reported

    @natyxjae Nuuuuu! I hope that yours gets fixed soon! We just got a message now saying there was an unscheduled NBN outage 😣

  • RoadknightThe TheRoadknight (@RoadknightThe) reported

    @nyunggai "And then he tried to fix the NBN that I set up as a multi-billion-dollar time bomb if they won!"

  • lexbeavenue Lex Beavenue (@lexbeavenue) reported

    Why are we putting up with the rubbish NBN in Australia? Then again, we still put up with train services in NSW that get cripples by any line having issues due to the City circle and no decent high speed trains from coastal towns into Sydney #auspol @GladysB

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