NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 259 |
| Melbourne, VIC | 244 |
| Adelaide, SA | 149 |
| Brisbane, QLD | 143 |
| Perth, WA | 61 |
| Gold Coast, QLD | 4 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Rosalie Plains, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Real #NotTheDevil Robin :(
(@mahootna2) reported
@NBN_Australia Done it all so many times. The only thing that will fix it is either, replace the rest of the copper line or a technology upgrade to FTTP. $11k is a bit steep, if ever it gets more reasonable that will be the path I take. Getting the 40 meters of copper replaced involved an MP.
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Pigsplaygames7
(@pigsplaygames7) reported
@NBN_Australia Internet was just slowing down at the worst possible times, but it went back on track 👍
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Cap'n
(@captainbarndog) reported
@NBN_Australia Having constant outages and pretending like they have no idea there are systemic issues smh
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WatsonsTroops
(@WatsonsTroops1) reported
@Malk_AU Side note its not always the nbn can be the ISP and their routing. Some ISP's may have more 'hops' (bouncing off servers) that make sites seem awfully slow. Or completely 3rd party issues, the nbn still don't have much do with the connections that driver the wider x
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ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ
(@fukawi2) reported
Got my 4G L/LTE backup link connected to my @opnsense firewall, and automatic fail over configured... So hopefully I can work reliably now, because @NBN_Australia can't be relied on.
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Katietonia
(@thekatietonia) reported
@TheSciRenn I am scared that the mention of stream will upset the NBN gods and make my internet cut out over and over again LOL
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Lex Beavenue
(@lexbeavenue) reported
@TPG_Telecom @NBN_Australia I am so sick and tired of paying extortionate money for a service that is worse than ADSL! Think I have every right to cancel my contract when I can't even stream Spotify while other user on Skype! @Optus time to show me your 5g home plans!
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⌞sky⌝
(@skykoiz) reported
@PigManAU lol i passed out in an optus store once on my birthday cause they ****** up giving us nbn while my sister was doing her hsc so we sat there for 4h just for them to tell us they didn't know how to help us 🤡
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Glendalough Farming
(@Richard68486556) reported
@NBN_Australia Been down this road half a dozen times in last few years. Not nbns fault. Not Telstras fault. Backwards and forwards. Went all the way to ombudsman last time. Telstra said, sorry, can't do anything. Change companies if you like. All using nbns gear so whats the point.
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Heather E
(@HeatherE_1111) reported
@fearlessBeffG They're part of the NBN. They are on nearly every pole in my neighbourhood. They are connected to the network of the number and the letter that you can't say on here or you will be banned!!
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Dan
(@Dan04398429) reported
@NBN_Australia God help us NBN is nothing but a con this country has gone back to the stone age thanks to the **** service of NBN
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Olive
(@Olivesss25) reported
@Optus any update on when the NBN outage in Mitchell park in SA will be resolved?
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Mel Kettle 📖🎙🤗
(@melkettle) reported
Hi @iiNet I just had a call from a mobile number from someone purporting to be from @Telstra saying they have been monitoring my NBN internet speed & it’s slow. So they are upgrading me to fibre optic at no cost. And could I let them know my current internet speed. Is this legit?
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hoddo(peter hodgson)
(@hoddo461) reported
@JulianBurnside We're with DODO, we had an NBN problem they contacted NBN problem fixed in a day. Very rare to have a problem but always fixed quickly.
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ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ
(@fukawi2) reported
First day in over a week we've woken up to a working #NBN service 🍻🎉