NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 288 |
| Sydney, NSW | 212 |
| Brisbane, QLD | 194 |
| Adelaide, SA | 124 |
| Perth, WA | 55 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nicholas everingham
(@nicholasevering) reported
@NBN_Australia Shane Warne died because you took too long to fix the internet. Please implement a temporary solution asap! 🥺
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Rowly Emmett
(@rowly_emmett) reported
@NBN_Australia Is there no way for traffic to be rerouted via Gold Coast? There are thousands without service in Currumbin, Tweed, and of course rest of Northern Rivers. No redundancy at all?
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nicholas everingham
(@nicholasevering) reported
@NBN_Australia How about deploy a temporary solution today anyway and stop wasting your customers time. Here in Murwillumbah we have barely any phone network, and no NBN, please do something today
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Sean Callow
(@sean_callow) reported
Our @Telstra home internet has been down for 15 days, with visits from 3 different NBN techs who all said we need a new @Telstra modem. @Telstra customer 'service' continually starts our conversation from scratch and refuses to do anything except book another NBN tech
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DoeDoeDunFun
(@DoeDoeDunFun) reported
@Mini_Mills97 @NBN_Australia It should fix on 8th - 10th of March
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Jasper Sharpe
(@jaspersharpe_) reported
@elonmusk When is starlink coming to Australian central cities? @elonmusk The Australian NBN is garbage so I am very excited for @SpaceX to get starlink ready.
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Colin Bisset
(@cdbisset) reported
Still no NBN internet and pretty weak mobile signal. Enough for me to do Wordle, though, which I know is a sad reflection of who I really am...
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🌟Kai 🇦🇺FURDU 2022
(@furfagie) reported
@NBN_Australia FIX YOUR INTERNET!!!! 🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼
-
thanks, it has pockets
(@juneleaf) reported
@Aussie_BB is there an outage happening or are nbn just periodically killing my connection for funsies? The box has gone down twice in 10 minutes now. I’m on the thornbury poi
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Female Minister for Koalas 🇺🇦 Surviving BC 🎀
(@shazlharro) reported
@no_filter_Yamba @ellaNbuckland *Banora Point. Locals say it’s a NBN issue, possibly weeks before it’s fixed.
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Peter Mescalchin
(@magnetikonline) reported
Yep, confirmed @NBN_Australia outage. Thx @Aussie_BB for being on it with the app updates on the upside. 👍 NBN Co. lift your game, seriously - for the prices you charge wholesale - it's not good enough.
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caskings
(@caskings) reported
@riskybusiness @NBN_Australia What I can’t believe is they are blaming lack of road access etc. Other carriers hired helicopters to get their required staff and equipment in to fix their backhaul fibre networks and in one case that I’m aware of also gave some supplies (water etc) to individuals in Lismore.
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Merilee Mann
(@m_mann1) reported
@Ballyurra Paid into bank accounts a lot of people can't access right now. What about those on the Indue card? Businesses without EFTPOS because comms are down are demanding cash. A fibre NBN might have come in handy right now.
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Greg Cockburn
(@gergnz) reported
Approximately two years ago we got NBN. Went from ~4/1Mbps down/up, 20/7ms latency/jitter ADSL2+ to ~100/40, 8/0 FttC. Already not enough. Get complaints games take too long to download and streaming/video upload isn't enough. Sigh... Why couldn't we have gotten FttP 1000/1000?!!
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Llewellyn Comms
(@llewcom) reported
@iSub @Telstra I heard an NBN team is on their way to Woodburn with the army to see what the situation is. They're taking generators and other equipment just in case they can access the node. Re mobile service there is no update