NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 285 |
| Sydney, NSW | 214 |
| Brisbane, QLD | 195 |
| Adelaide, SA | 121 |
| Perth, WA | 53 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Maree Newberry
(@maree_newberry) reported
@BeachGirlJan I had our landline disconnected and we still have NBN and Foxtel. I changed our NBN from telstra to Aussie and we've never been happier
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Jo
(@Jo_Barnes) reported
@Wolfie_Rankin If its on a ph..change the resolution for videos to a lower quality uses less. If pc do you use mobile or nbn?
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Ira Snave
(@IraSnave) reported
@peter_donnelly My brother in law is a liney in Canberra, and he’s like a spider monkey going up those poles! Also I hear you on Telstra, we’re with Optus and trying to get someone out to fix our NBN box was a hassle and a half.
-
Aust
(@km01) reported
@abcnews Despite of being spend 50 billions NBN, still Australia struggles with basic. Poor network with outsourced/insourced work.
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Wrists
(@Joshx) reported
damn got a call saying my internet connection is being disconnected! because nbns available in my area, its almost liek I already have nbn!? Best part about it, it's a "telstra technician" but I've never been with telstra before... damn! these guys r smart
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fairdinkum ( Mr Barnett )
(@fairdin04443704) reported
@Optus What Assistance?? You all need to spend the Money to Upgrade, but you don't & won't.. the NBN is a perfect example of it. Long Term Customer of Aussie Telco's I Have been waiting for a Good Connection since the inception of the Internet, it's now 2021 & it's still the same, Poor.
-
Simo
(@fringeSimo) reported
@danilic Everyday at 330pm my internet slows to a crawl. Streaming services don't work between 3.30 and 9. Thanks to @NBN_Australia and @Optus. $10 more a month for a connection twice as slow as cable and 10 times more unreliable.
-
JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
Never had to worry about this before but do I still need a landline for the NBN and Foxtel? I want to get rid of it.
-
Gordon Stewart
(@_GordonStewart) reported
@BrianMitchellMP any advice on getting connected to the #NBN in Binalong Bay? Terrible experience so far and lack of communication from NBN not making it any easier. Complaint raised with Ombudsman and service provider multiple times. Anything else I can do to get them moving?
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Kiah Gossner
(@KiahGossner) reported
@NBN_Australia why is it so hard to get a very simple error (that you’ve made) fixed. Spent hours on hold today only for the person to ignore what I was saying then hang up on me...
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Climactic
(@climacticshow) reported
@NBN_Australia @danilic Tommy what did you do to be assigned this particular circle of Hell? Twitter outbound support for the Nearly Broadband Network. Oooft.
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Dougal Wilson
(@Dougalw21) reported
Why is the data connection between The Lodge and Parliament House so crap? It's less than 1km. Has Scomo ordered the techo's to give him a system failure option if he doesn't like the question or did Malcolm forget to get NBN connected #qt
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Ryan Alewood
(@ryan_alewood84) reported
@tonytone2017 I had to upgrade my nbn plan. The adsl had no issues streaming but switching to NBN couldn't handle it even tho was same plan. Extra $10 bucks a month on the bigger speed happy days
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Michael Winkler
(@pinstripe1234) reported
@NBN_Australia @danilic Ive been on Telstra NBN for 4 years. Never had a problem. Sometimes I think people just want to hate NBN.
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Kali Desu
(@KaliDesuAU) reported
@MichaelACT123 The government has never been good at any roll out, look at the NBN. Starlink is laughing at them.