NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 319
Melbourne, VIC 239
Sydney, NSW 230
Adelaide, SA 70
Perth, WA 70
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jasonandrade Jason Andrade (@jasonandrade) reported

    Neighbour came to find me because “internet problem”. This turned out to be his garage door couldn’t be opened because the gateway stopped working. That’s because they are renovating, pulled up floorboards and somehow damaged their NBN connection. So they threw out the router!

  • CrowleysLambert Bob is love 💚💜🏎️ (@CrowleysLambert) reported

    Internet has been down all down all day because there's some problem with our NBN box. Technician is coming tomorrow.

  • rowancrowe Rowan Crowe (@rowancrowe) reported

    @troyhunt FTTN here. Barely sync at 25/5. I thank Turnbull every day for allowing me to straddle (but not actually cross) the threshold of NBN's minimum acceptable service level. Apparently you can run FTTN and FTTP concurrently after the upgrade, at least in the short term?

  • NewtonMark Mark "The Bureau" Newton (@NewtonMark) reported

    @NBN_Australia @voltagex My service provider has already sent an SMS to say it's a known NBN fault, fam.

  • AussieTrev AussieTrev (@AussieTrev) reported

    @troyhunt We have the pits and they ran the fibre yesterday. If I hadn’t talked to the crews we wouldn’t know what’s happening, zero communication from @NBN_Australia. So it’s still a dream. I was getting regularly 94/38, but was told I can’t so down graded to 100/17. 2 way security no go.

  • revolios revolio (@revolios) reported

    @Telstra /2 will have finished up, and service will be restored. Telstra is too big, too many autonomous cowboys, lacks honest internal communications. It is only NBN in a quiet time, data still ok so I can tether, but for a continuation of a 48 year patronage, I am not as unwavering

  • Leighlo Leigh :) Stark 🦄 (@Leighlo) reported

    I just love it when NBN scammers call me and try to convince me of their legitimacy while I interrupt and tell them I write articles on their shenanigans regularly. Seconds of entertainment. Before they hang up on me.

  • RRorter Roger The Rorters (@RRorter) reported

    @DarrenChesterMP Tell us again what a great job you did with the NBN. Never trust the LNP to deliver for the regions. #auspol

  • dgaust dg (@dgaust) reported from Sydney, State of New South Wales

    @troyhunt @home_assistant @Aussie_BB You'll probably need to turn on smart queues on your UDM Pro (I think I recall you have one of these). Otherwise the NBN policer will throw a fit on uploads and you'll get horrible upload results.

  • blastrotek ℚJAwℤAAMigoⅬbⓢ〇MEÐⅣ०Ð⊛L/UTV\hYoLyFLｅｅＴiqｄYＧiMRVTDB (@blastrotek) reported

    this world is a fight btwn RLYLR and HhYiHi HRYhL RHYLh :LiTeYaRwhy tYtUNOJiuno or NLnZ or Lox but never just "LoVeovAvo." it's dangerous to the o. it hsold be LHOThKVDXGD, not LOTBFxDoG. If ELoT Vamps Daoeg instead of Doe Egg, it shold be: TELL LOT VR nrb that NBn and NHvrhD

  • StingerNSW Stinger NSW 🇦🇺 (@StingerNSW) reported

    @supertradesman It’s states $139.00 per month on the email. Still higher than what I pay for the NBN. This service states home or on top of your caravan so not sure if it means like a roving service as well,

  • pjrbosley Peter (@pjrbosley) reported

    @vgoogh1 @taniaghunt @AlboMP And let’s not forget the NBN Labor dreamt up, no castings or business plan and left to Libs to sort out. Every thing Labor touches/implements has a label that reads “BOUND TO FAIL”

  • natalayx Nat 💜💗💙 (@natalayx) reported

    When ******** is NBN internet going to be installed in my area ffssssss

  • Cottees THINK about Cats 🐱 Black Cats 🐈‍⬛ 🍩 (@Cottees) reported

    @elisdee_one From the top, Network Patch Panel, 24 Port Managed Switch, cable management, CCTV DVR, Optus NBN modem, TrueNAS server, Raspberry Pi 4 Home Assistant, Orange Pi R1 networking, Orange Pi Zero small file and web sharing, cable management, 12v distribution.

  • pisforpainslut Dani 🖤 (@pisforpainslut) reported

    @NBN_Australia so what's up with the nbn from Shepparton and surrounding? Amazing its been down over 24h no provider seems to have a solid answer. People are loosing money

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