NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 262 |
| Sydney, NSW | 227 |
| Brisbane, QLD | 189 |
| Adelaide, SA | 166 |
| Perth, WA | 49 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Nino Iaccarino
(@thcnunz) reported
@NBN_Australia Thanks, but every time it rains heavily this happens. The RSP does some checks and don't find an issue. The RSP/NBN assume it is resolved until the next time it happens. How do we get someone to diagnose the real fault and resolve it. It is not only me, but my neighbours
-
WandererOfSpace
(@WandererOfSpac1) reported
@Telstra Hey, sorry for the late response. I managed to get an NBN technician to come around today, and they were able to fix it. Thanks though.
-
Nino Iaccarino
(@thcnunz) reported
@NBN_Australia With this particular issue it appears to resolve itself so everyone assumes it is resolved until next time it rains heavily. Not to mention regular folk have things going on, such as online language lessons for my kids at $80 a pop
-
Kristen McKenzie
(@k_mckenzie5) reported
In what other developed country would it be acceptable to pay upfront fees for internet service that inexplicably takes months to access? It’s absolutely mind-boggling #nbn #nbnfail
-
🔥FlaminScott🔥
(@FlaminScott77) reported
Sorry everyone that I had to cancel the rest of the stream. It started to rain & that was the final nail in the coffin. I will follow up with the teleco ombudsman & hope I don't have to change ISP AGAIN as a part of the troubleshooting process in order to get NBN to send a tech.
-
Abhay1961
(@Abhay19611) reported
@DodoAustralia @Abhijeet_Waykar We are frustrated with DODO nbn outage in cranbourne Victoria since morning
-
Lisa Maria Moloney
(@cicerodiello) reported
@Optus What is the phone number to call within Australia for technical support? NBN sent a technician who said refer the problem back to Optus. What am I supposed to do? I have a nominee in Australia!
-
FlxtchArsenal
(@FlxtchArsenal) reported
@KanteBeStopped7 No idea what this means but nbn **** so had to like
-
Dan
(@_dnch) reported
@baeoflight I tried, back on ASDL—it was garbage. Things might be better with NBN; I guess the question is what you’re hoping to get from it over a mobile?
-
Optus
(@Optus) reported
@danscottwriter Nah that's all done through the NBN Daniel! They send out a technician if that's needed to connect to the property. Your address is NBN ready though so the previous owners may have sorted that already. The connections being older shouldn't be an issue. Rob
-
mylo
(@lolmylo) reported
@MuzFN NBN ain’t the issue. It’s your ISP
-
David Lutz
(@dlutzy) reported
@grantrbeattie @NBN_Australia I’m with @kogan Internet. Yeah yeah I know they aren’t known for customer service. But I figured they all just resell NBN so I went with the cheapest option.
-
Nina Sunday CSP
(@ninasunday) reported
@melkettle Just moved 6 kms to a house with NBN box with co-axial cable to a point in the wall. Wifi works fine. But I prefer to work with PC which drops out every 5 mins, Computer guy, a Microsoft engineer, will try to fix tomorrow. I may switch to Aussie Broadband!
-
DANIEL SCOTT
(@danscottwriter) reported
@Optus I’m just moving into a very expensive rental in Newcastle, NSW and ordered your premium NBN broadband service. When I got in today, I’ve found that the only phone/internet connectors are those last seen in the 1990s. The property was showing as NBN ready. What can I do?
-
Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
Stop trying to push the fault back and fix your network @NBN_Australia this is unacceptable.