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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 72
Sydney, NSW 104
Adelaide, SA 29
Perth, WA 24
Brisbane, QLD 69
Taree, NSW 1
Rosalie Plains, QLD 1
Campbelltown, NSW 1
Hobart, TAS 2
Mildura, VIC 1
Toowoomba, QLD 1
Dubbo, NSW 1
Warragul, VIC 1
Windermere, QLD 1
Port Stephens, NSW 1
Long Forest, VIC 1
Arumpo, NSW 6
Cairns, QLD 1
Upper Caboollure, QLD 1
Newcastle, NSW 1
Mackay, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • phil_aussie
    Aussie Phil (@phil_aussie) reported

    @SenatorWong We cannot even get NBN to come and fix a broken connection on a telegraph pole🤔

  • capt_petabyte
    capt.zen.petabyte 🇦🇺🏴‍☠️ (@capt_petabyte) reported

    Hey @beourmate MateNBN, I have had zero NBN in my unit for around an hr now, currently using 4G on my mobile. App states nil services issues or outages. Cycled modem + NBN box, still ZERO. No emails from you about scheduled outages? Whats going on? CC @NBN_Australia

  • RizviAbul
    Abul Rizvi (@RizviAbul) reported

    @michaeljames947 Telstra is an 800lb gorilla. It was never going to be possible to keep them behaving properly. That was the case from day 1 when the govt & Telstra were at legal loggerheads. Then they took govt to the cleaners over the NBN saga.

  • shazzadut
    Aussie Shazza (@shazzadut) reported

    @VoteLewko @2GB873 I have Boost on my phone. Goes thru the Telstra Network. It was out. My NBN however sailed through no problems with TPG.

  • jamieeedward
    Jamie (@jamieeedward) reported

    @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

  • tinhtrann
    Tính (@tinhtrann) reported

    @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

  • Russputin2
    Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported

    @Juzira You really should get Full fibre NBN History does not support that view, except in Hansons micro fringe cult & within Murdochs LNP Crime Org.

  • Umai_NUTTERS
    Umai NUTTERS (@Umai_NUTTERS) reported

    Was going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP

  • GarfieldR1966
    Garfield C. Reynolds (@GarfieldR1966) reported

    @NBN_Australia sure enough this problem still isn’t resolved. Outage page has been showing us as facing network degradation all week. Regular dropouts and slow connectivity. Will you ever fix this???

  • alicefarquson
    alicefarquharson (@alicefarquson) reported

    @oscarcsims also very confusing policy/reg space. govt essentially renationalised Telstra infrastructure in leasing a bunch of its assets to the NBN. yet Telstra still runs emergency services, payphones, landlines - not NBN. minimal economic incentives, maximal telco corporate welfare

  • jlmcmlxvii
    cockitythegalah (@jlmcmlxvii) reported

    @p_terg IT ordeal 😵‍💫 They got the NBN on today. Box nowhere near the computer and computer doesn’t have a wifi adapter. So I did the dash down the road and got them a 10m Ethernet cable and away they go.

  • purana
    purana (@purana) reported

    @NBN_Australia still cannot connect a NBN service to my mothers location. Yet it says in website its serviced by FTTN, but here we are 6+ months (3 retail providers) and still cannot get a service. They blame construction, but what happened to project planning before that :)

  • MickKase
    Mick Kase (@MickKase) reported

    @TruthdriverOn Telstra is a dinosaur. The sooner Australia realises this, the better. The NBN has been a sad episode in Australia's history and continues to be. Snowy 2.0 is a disaster and will continue to cost Millions and may not even operate. Federal Gov. is the problem. Are you awake yet!

  • GBH0100
    Gregory Briscoe-Hough (@GBH0100) reported

    @craigkellyAFEE Malcolm 22b.O results -same as NBN NO BLOODY NETWORK!

  • pigways
    pigways (@pigways) reported

    @Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon

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