NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 262
Brisbane, QLD 259
Sydney, NSW 213
Adelaide, SA 115
Perth, WA 48
Sunshine Coast, QLD 4
Connewarre, VIC 2
Rosalie Plains, QLD 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • glenndwyer Glenn Dwyer (@glenndwyer) reported

    Hi @beourmate this morning in Springfield NSW I got notified of NBN outage and received SMS it had been rectified at 11:30. Unfortunately internet is still down. Thoughts?

  • 25azza25 Aaron Colgan (@25azza25) reported

    @SkyNewsAust Penny Wong gave that stupid question exactly the treatment it warranted. We spent tens of billions on the NBN. ******* Google "net zero" and stop wasting everyone's time, moron. If you can't understand basic concepts you have no place in Parliament trying to run a country.

  • stacejarman Stace Jarman (@stacejarman) reported

    @NBN_Australia our NBN (NSW 2021) was down all day Friday, flickered on w-end and down again since Monday. Provider says it’s a third party issue. Don’t care for buck passing, just need it fixed. Any clue?

  • wombatdigital Josh (@wombatdigital) reported

    @AndrewColley @NBN_Australia If you are with the largest RSP it is supposed to detect when there's no nbn signal and kick in but on HFC that's harder due to the nature of the NTD

  • Twitbit04608714 Twitbit (@Twitbit04608714) reported

    @Telstra So you can reply to this Tweet within 1m of posting but the case manager assigned to us never calls back. This has gone all the way to the Ombudsman but you still can’t get it together. No, the number hasn’t been ported, we have no NBN and the promised 4G back isn’t working.

  • AlMacca84 Alex Macdonald (@AlMacca84) reported

    @MrTVAus Yep sucks oh well.. Foxtel streaming is good if you don’t have a box until the nbn goes out or the internet is slow

  • MrEnyoc Mr (@MrEnyoc) reported

    @happywithjobs That’s how I use to do it, with 100mm NBN conduit. It can loosen the conduit at the joints, so it’s best to re-check & fix if necessary. I wouldn’t do it to conduit that size.

  • gixerk7 scott bourne (@gixerk7) reported

    @Optus i have just been messaging you for over an hr trying to resolve my nbn not working, now you messaging service wont work, what do i do?

  • RitterWolfAU Julius Invisibus (@RitterWolfAU) reported

    Getting real tired of my internet connection being flakey af. It sounds like it's an NBN problem, and I suspect it's my NTD. There's been 3 drops today that I've noticed, and an extra one that my ISP saw. Won't see a tech until Friday though 😧

  • AustraliaPM Prime Minister of Australia News 🌻 (@AustraliaPM) reported

    @MRowlandMP @AFL @7NewsSydney How about high speed internet? We've all paid $4000/each to get the NBN. And it's crap. How about we fix that?

  • wheels002 Kerrie B (@wheels002) reported

    Wondering if my Telstra NBN will cut out during the service.

  • lee_manwaring Aussie Cheeky Bastard 🇦🇺 😏🤪 💉💉+💉💉🌊🌊🌊 (@lee_manwaring) reported

    problem is that I DON'T HAVE NBN INTERNET SERVICES...IN FACT I'M NOT ON THE INTERNET 👉AT ALL 👈... It's a SCAM..👈😠😠😠😠

  • ShaneBryan_IT Shane Bryan (@ShaneBryan_IT) reported

    Me to @Telstra - "can I have a diversion to a mobile in place on a NBN landline?" Telstra: "Yep that's done". Me days later - "can I have that diversion removed please?" Telstra: "Yep but we have to cancel the whole service" Me - "WUT"

  • SimonInglis - (@SimonInglis) reported

    Our nbn modem died, and I had minimal data on my phone, so sorry for my 4 day absence. I am once again available for random advice, moral support, attempts at humour ( both successful and otherwise)

  • gusworldau Angus Kidman (@gusworldau) reported

    Ugh. My @NBN_Australia service is down (main box won't connect so core network fault), and because there's scheduled maintenance tomorrow my ISP advises there's no chance of it getting looked at today. Note: this will be the 5th round of scheduled maintenance in the last month.

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