NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 277 |
| Sydney, NSW | 268 |
| Adelaide, SA | 173 |
| Brisbane, QLD | 172 |
| Perth, WA | 57 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Tejinder
(@singhtejinder) reported
@kauraverjit Ohh , my bad .. NBN is being laid … will that sell fast or some big lie :)
-
nbn™ Australia
(@NBN_Australia) reported
@pelli_69 We're sorry to hear this, nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
-
AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
Anyone else having internet issues in Reservoir Victoria? #nbn #Optus
-
Daniel Skelton
(@danskelton1) reported
@lukewinchester9 @EnronChairman Just blame the NBN network
-
AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
@NBN_Australia Thanks Jo, spoke to Optus, they logged a call with #nbn and the issue has been resolved.
-
Stacey Borg
(@DrCurlytek) reported
Planned NBN outage (either not communicated or completely forgotten about) today from 8am to 4pm. The devastating effect felt fully on a rainy day during lockdown with two kids that haven’t grown up with the constraints of dial up.
-
Dunken K Bliths
(@DunkenKBliths) reported
@simonhackett The NBN that never was ...bring on Skynet !!!
-
CORY 😷💉💉
(@cjnetlink) reported
@MyArgue You'd think @NBN_Australia was conceived by #ScoMo for their lack of any responsibility at all. I'm steering clear of this NBN ****.
-
Me
(@NnugYllas) reported
@ejfuente We currently have iinet VDSL we're moving less than 2kms away soon& can't get it so I have to lose speed on a lower speed NBN service or pay more for a faster NBN plan.
-
Simon Hackett
(@simonhackett) reported
@rexster Indeed, my initial reason to order Starlink for suburban Adelaide was as a backup Internet path because NBN over HFC has no in-street battery backup. My house has a battery, the NBN HFC network doesn't :(
-
Diane Valli💉💉
(@Howzatdiane) reported
@Monocotyledon I understand fully. I got halfway through the process and then an email from the library arrived advising a MyGov seminar. The NBN Co presenter (yes) couldn't help. After 3 more attempts over 3 weeks suddenly it worked! Good luck.
-
Andrew Thackrah
(@AndrewThackrah) reported
from
Melbourne, State of Victoria
Hi @Optus my @NBN_Australia connection is down and your app is also down meaning I can’t report the fault. Suggestions?
-
Eryn
(@whiskyfett) reported
@MyRepublicAU NBN down in Maitland AGAIN. This is happening too frequently guys.
-
💧simon holmes à court
(@simonahac) reported
@Kizza00066803 @simonhackett would be interesting to see an LCA… i've often been surprised to see how low the unit-cost of service can be when amortised over massive number of customers. 150t kerosene/launch, 34 launches for 20m potential customers… a coke can of kerosene per customer? better than NBN?
-
The Duffster
(@DuffmanGay) reported
@4Qpolies TPG NBN here. I've had 1 outage in around 2 years of being with them. IT Support is excellent when I've needed it.