NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 256 |
| Sydney, NSW | 229 |
| Brisbane, QLD | 187 |
| Adelaide, SA | 153 |
| Perth, WA | 49 |
| Rosalie Plains, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-Paul Bartolomei
(@ultimablackmage) reported
@ausretrogamer Ouch! Between the NBN being as reliable as a dead beat dad & the PS4 wireless being slow, that will take a fair while to complete. Also 10GB on my PS4 with my connection takes a little less than half an hour. The PS4 sucks for online anything.
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Mossy
(@moss_andrews) reported
@Optus where’s my internet ? Your outage webpage says there is nothing wrong in my area yet my NBN is dead. How does that work ?
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Snigdha Tandon
(@TandonSnigdha) reported
@BelongAU - My new NBN box is not working for the last 2 days and no one from your team who has responded to my service request. case ID: 03450414. Please contact urgently as it is impacting my work.
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ً
(@kr0swell) reported
@NBN_Australia @Telstra Also, you should tell @telstra to tell their overseas call centre technicians not to tell the customer to call nbn co to sort out their problems.
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ً
(@kr0swell) reported
@NBN_Australia It’s kind of hard to raise a hardware fault issues when overseas call centres conclude that your internet/nbn is working fine when they’re only testing for internet connectivity. You should tell @Telstra to employ humans rather than script readers.
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Problem 🤡 throwing 🔪
(@Dracusds123) reported
@NBN_Australia nbn down in Balwyn. Any update when it might be fixed?
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Corin Garnett-Law
(@coringl) reported
After a rather crap afternoon on our NBN connection we’re migrating to Aussie. My bro-in-law raves about them since migrating months ago, hoping our own experience is similar.
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Admiral Revan
(@admiral_revan) reported
@TheLawAU @NBN_Australia That really sucks mate, well I would probably get in touch with an Ombudsman however I have good relations with a friend of mine Luke Howath from the Australia Government and he is my local representative. I'll message you his email address and his team will assist you brother o7
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Glenn Hampson
(@GlennHampson) reported
Seriously this NBN is a lemon.Been in this place barely 2 1/2 months and it has been out more often than not. Just hurry up with 5G home already so I can ditch this nightmare of an NBN service
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nbn™ Australia
(@NBN_Australia) reported
@kr0swell When a provider raises a fault with nbn, this gets sent to their technical nbn support team who then works at resolving the issue, while liaising with your provider to pass on any update made available. 3/4
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nbn™ Australia
(@NBN_Australia) reported
@coringl I would be too, Corin! Have you raised this with your provider? Your provider can run through some troubleshooting and if they are unable to resolve this, they will log it as a fault ticket to the nbn support team to further investigate. 1/2
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Optus
(@Optus) reported
@samotonin We’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time. Kristy (1/2)
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gjayh
(@hilly_syd) reported
To anyone thinking of moving your NBN service or signing up to NBN, be careful. We have just moved to a HFC NBN area, had @Telstra ‘move’ our service. @NBN_Australia have no connection boxes, so 2 month wait!! This is what holds Aust back. Disappointed? You bet. #NBN #Telstra
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tim drake lovebot 🦆💞
(@applejee_) reported
@rawkinrobins not too much, honestly! with the NBN bad service is rarer than before and luckily my data plan is pretty good hehe. im lucky to live in the suburbs, not rural 😫
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Trent Murat
(@mudrat_) reported
@nodeoneinternet NBN connection down in Morley. Do you have any information on this at all?
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