NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 272 |
| Melbourne, VIC | 261 |
| Adelaide, SA | 161 |
| Brisbane, QLD | 160 |
| Perth, WA | 54 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Eoin Sheehy
(@OfficialEoin) reported
My NBN has broken and honestly I couldn’t be arsed getting onto the company cause their support are just *exhausting* 🙃
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Michael Dowling #ICACNow #auspol
(@MeckeringBoy) reported
from
Westfield, State of Western Australia
@eleanorhall1 @abcnews @andrewprobyn Unfortunately our ABC has form. Look back at BS over solar PV & insulation that helps people in perpetuity & had FEWER deaths. ABC wanted to treat Labor’s FTTP & LNP’s FTTN NBN plans as if they were equals. The result? Tens of billions wasted building slow💩copper mess. #auspol
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Jukebox Judy 💉💉💉
(@BelovedLadyLove) reported
UPDATE: apparently, if I have understood this correctly, building site shut down due 2 a strike. I have every sympathy w/ strikers, but this has nothing to do with breaking the strike & everything to do with restoring an area of internet outage. Please @NBN_Australia FIT IT.
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BB_2765
(@AliceJack_0810) reported
@Telstra I ordered internet on 25 March. I’ve been waiting for NBN installation but was fine using the mobile sim on the modem - which is great! Until tonight when in resolving the appointment you decided to cancel my order!
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SydneyCityTV
(@SydneyCityTV) reported
@KaneS1994 @Zampakid If I'm not mistaken, the change of supers & OTS/Full Screen Graphics happened on Monday December 16, 2002. That same day NBN became regional Australia's first news service to produce and air (where Digital TV was available at the time, of course) bulletins in digital widescreen.
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Nash Todd
(@nash_vision) reported
@Telstra I tried to stay with Telstra. Had a technician booked to check my outage issues. They never came. Just said the issue was resolved via text. Great customer service. Have now moved companies. Useless #telstra #nbn #internet
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Jukebox Judy 💉💉💉
(@BelovedLadyLove) reported
3/ 'We will provide any further updates as they become available.' @NBN_Australia that is the most pathetic excuse/explanation for 24 hours of non-service I have ever heard. There must be a register of sites and contacts. Use it. Pull your finger out. Restore the service.
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Astute Punter
(@iliketopunt) reported
@10NewsFirst ******* @AlboMP has claimed the NBN as a success. Referred to it as fibre network. Further out of touch than I thought and I had him on Pluto already.
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Novavax Djokovic
(@nlentern1) reported
On the question of whether Rudd's 07 campaign was big target or small target I have the following thoughts: -Howard's recalcitrance on a few major issues meant Rudd could promise a couple of significant changes without much controversy, namely: -Apology -Workchoices -Kyoto -NBN
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David Smith
(@DavidJSmith3567) reported
@samanthamaiden Another relevant point the q. was about NDIS. Would not exist if not for Labor. I remember some on the Right arguing at the time that “we can’t afford” to support people with disabilities. Around the time they were saying same about NBN. I’m glad for both even tho not perfect
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kangaaaa 🌸
(@kangaroozoo_) reported
So apparently there’s an outage in my area with the NBN that’s completely ******* my upload speed. So no streams until that’s resolved. I am so annoyed 🤬
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snowfox
(@alsotheabyss) reported
After days of intermittent dropouts our NBN is inexplicably not working (no faults detected on either NBN or @Aussie_BB end) and our phone signal in our place is dismal Iso gods please have mercy
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Jukebox Judy 💉💉💉
(@BelovedLadyLove) reported
@NBN_Australia Thanks for nothing. No internet service/no clicking on anything. Mobile data useless/not strong enough. Apparently whole estate out. If @NBN_Australia won't tell service providers (which it appears they don't) how useful is it to pass on no information? Very bad service.
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DevOpsCats
(@DevOpsCats) reported
Internet has been a bit flaky off and on for a while, just discounted it to being a "rural member"... Got a call from Aussie Broadband, they noticed and booked someone from NBN to come out and have a look tomorrow afternoon... Definitely something you'd never see Telstra do...
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Mark Kinnear
(@spike4169) reported
@netz_melb The LNP should be not allowed to go nowhere govt. They just **** things Medicare Super NDIS NBN - is that still not fished ???? They sell assets to the Chinese They’ve let the Chinese into the pacific. And how’s that debt n deficit disaster ???
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