NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 269
Sydney, NSW 268
Adelaide, SA 172
Brisbane, QLD 163
Perth, WA 57
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • spambam Amber S (@spambam) reported

    @iiNet hi my nbn not working for the past hour post code 5090 any info on this? Thanks

  • Mohamma93220051 sksjjjsns (@Mohamma93220051) reported

    @NBN_Australia U guys are fkn useless, one of the worst infrastructure projects ever

  • TJames1901 Tyson James (@TJames1901) reported

    @NBN_Australia Lol so when you going to do something about the not fit for purpose SkyMuster crap? Oh I forgot, people outside cities don't matter to you.

  • itsagrandollife stay at home dad (@itsagrandollife) reported

    @BelongAU @Telstra this is a company you own and hence are responsible. I juat had a call with NBN and this is a 10 minute conversation to fix. With belong its now been 1 month of no internet. It should have also not cost us $300! NBN has said as much! @BelongAU when will you call?

  • TauSympathiser midare setsugaykka (@TauSympathiser) reported

    the NBN is a functional piece of infrastructure that is not at all a barely functional piece of ****. thank you mister abbott for completely gutting it, i would really hate to have internet that, like, *works*.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    WA Severe Weather: We are continuing to monitor the situation and don't currently have services connected to the nbn network offline as a result of the bushfires in the South West. However, local power outages in affected areas may make it difficult for users to connect.

  • Frank61pc 💧 Frank Flobster (@Frank61pc) reported

    @JordanRasko Umm, for me, no. I used a satellite provider before NBN and i5 was a kittle slow but fine. When the NBN satellites were put up I had to switch, and they were nothing but trouble.

  • PervyPimp SusBoySlim (@PervyPimp) reported

    @ChampagneUgly @JohnRuddick2 @LibDemAus So you don't agree with the NDIS superannuation, minimum wage, Centrelink, NBN, Medicare, gay marriage or financial support to small businesses during the COVID outbreak? And those are the ones on the top of my head

  • rajetic Greg / Kojack (@rajetic) reported

    I need to get up in 4 hours to go to work for the first class of the trimester. The nbn internet has just gone down. Maybe that's a sign I should go to bed. No, still need to set up my flash drive.

  • JordanRasko Jordan Raskopoulos (@JordanRasko) reported

    Imagine how much worse the internet would be had we not had those 6 years of Labor. Obviously the NBN was hamstrung when the libs took over but imagine if the project never began.

  • onairwithcam Cam Fletcher (@onairwithcam) reported

    Anyone else having internet problems? The NBN is a joke and its third party contractors spend more time stuffing sh*t up than actually doing any good!!!

  • judy0808 Judith Norman (@judy0808) reported

    @LouiseWaugh @Ashley_Jacobs92 The lack of coverage from FTA news is disgusting. If these fires were happening in California it would be making the news. The 30 second story about NSW firies going to WA to help did not mention the destruction. Shame we have no other alternative other than NBN 3 for local news.

  • ajihanian Armen Jihanian (@ajihanian) reported

    @Optus with telephone support ending at 8pm and your app down for maintenance, how can I contact support and raise a report for an nbn outage?

  • bvst7dxxpk MEG (@bvst7dxxpk) reported

    Well ADSL2+ dead. We can’t get fixed wireless NBN poor signal. No 5G - NE Vic - suggestions before I talk to Telstra or other providers? Starlink, Skymuster NBN or 4G? We don’t work from home or game, E-mail, social media, bit of streaming. The technician suggested 4G.

  • JBell100099 🕯Jasmine Bell 🦋🌻🕯 (@JBell100099) reported

    @LyndaFrench19 Zoom works well ... oh wait, no we've got this **** fibre to node bullshit of excuse nbn 😜

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