NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 262
Sydney, NSW 231
Brisbane, QLD 186
Adelaide, SA 165
Perth, WA 48
Rosalie Plains, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AngeloOverseas Angelo (@AngeloOverseas) reported

    @SandiHLogan @iiNet I was a customer of iinet for over 10 years & changed 18 months ago to wireless broadband which they didn't provide. Was told I was part of the iinet "family" and would be looked after when I came back .Tried to rejoin now that I'm connected to NBN & it's like they never knew me.

  • JewelsS05 Jewels05 (@JewelsS05) reported

    @Optus hey what’s going on privacy warning on wifi and nbn not working home phone

  • marblewraith Matthew Rath (@marblewraith) reported

    @N1ckB1shop @simonahac We're not discussing capability (yet) but i did 2 years of network engineering at uni we can go there if you want. For the 3rd time how was NBN (now up to $60 billion under the LNP scheme) funded in spite of the small pop (same argument used in opposition here and on NBN)?

  • dontaskitsreal You’re not kidding?! (@dontaskitsreal) reported

    @SquigglyRick Have you got the Telstra Smart modem that connects to 4G when NBN is down? I had dial up speeds w Telstra during peak times. Turns out my modem was old. If you don’t have it push for it or leave.

  • tarkasteve Steve Smith (@tarkasteve) reported

    Pro-tip: If you are ever in the market for a building/house that has Telstra (not NBN) fibre, run ******** away.

  • mideax mideax@海外シングルファーザー (@mideax) reported

    @FlipConnectAus Hey, nbn is down!!

  • LAURRIE11 LAURRIE (@LAURRIE11) reported

    Anyone in NSW having trouble with their NBN thanks to Morrison **** knuckle LNP NBN policy ? It cannot handle xmas day internet usage in Australia. No ethernet so no phone line so no being able to call emergency services if needed. Tossle brains the lot of em.

  • JewelsS05 Jewels05 (@JewelsS05) reported

    @optus I’m unable to get OPTuS technical support today what is the number I having nbn issues still for 2 days

  • FairDinkumOK Lizzy Hibernating In A Hollow Log (@FairDinkumOK) reported

    I hate @TurnbullMalcolm with a passion Can’t get NBN & landline broken. Xmas Day I’m all alone & can’t email or use the phone! Can’t watch Netflix & Telstra refuses fix. Sporadic tweets I see Can take hours you to me ☹ #auspol

  • Rojamho RojamHo (@Rojamho) reported

    @TurnbullMalcolm I'd love to wish you &kevin a merry Xmas but my NBN connection is so slow my greeting may not arrive until Easter

  • pipsterb 💧Pippa Bailey 💦🐳🌎 (@pipsterb) reported

    NBN is broken again! Gah #nbn #auspol

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @ants000 @NBN_Australia Hi Anthony, There has been a shift from trying to ensure only 12Mbps, to trying to bring people up to 25Mbps where at all possible. It may be worth having them to touch base with our customer service team on 1300 880 905 to review the connection and see what can be done. - Adam

  • jupagoro JP Gonzalez (@jupagoro) reported

    @NBN_Australia @sydney_festival I hope connection doen't drop out like in my house every 5 minutes and if it does, I hope it takes them less than the week I have been waiting for them to fix it

  • nunya__beezwax 𝖱𝖤𝖲𝖮𝖴𝖱𝖢𝖤 𝖣𝖮𝖶𝖭𝖫𝖮𝖠𝖣 𝖫𝖨𝖭𝖪𝖲! (@nunya__beezwax) reported

    I think I looked at the nbn map several months ago and my house has the worst type of nbn connection (something FTT?) and the neighbours (the vast majority of which are various species of Karens, Kyles, road idiots and covidiots) ALL have better connections.

  • SandrAntonelli Dr Sandra Antonelli (@SandrAntonelli) reported

    @VaVeros We cannot get Netflix to stream! 😯 stupid NBN!!!!

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