NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 289
Melbourne, VIC 243
Brisbane, QLD 120
Adelaide, SA 115
Perth, WA 68
Gold Coast, QLD 6
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1
Sunshine Coast, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • popuIarthink caitlyn ✨ she/they (@popuIarthink) reported

    so cut stream short bc that lag time is not fun for anyone involved … now to watch as many youtube videos as i can on how to stream on bad internet and to also call telstra and beg them to connect me to the nbn

  • Nati_palma Natalia (@Nati_palma) reported

    @VodafoneAU Hey! I've been waiting for at least 20 mins for someone to pick up the phone in your call center. Maybe twitter can help - I recently got a nbn service and it was supposed to activate yesterday. However I am still only getting the 4G backup what can i do????

  • Kaijammo kaijammo (@Kaijammo) reported

    So my internet has dropped out again and now @NBN_Australia has to send out there 4th ******* technician. WHY DONT YOU ***** JUST GET THE FIRST ONE TO FIX IT!!!!! IM SO ******* OVER THIS!! ITS BEEN 3 GOD DAM MONTHS!!!!

  • bennyinhere benny (@bennyinhere) reported

    @1stExecutive @Optus Mate they just cut my service off apparently after sending a letter to me in September advising NBN was coming in January, never got it, but no second letter/email/phone call/SMS… I’ll be working off my Telstra mobile tomorrow, family not so lucky

  • wiseguy_ocb hank ronson (@wiseguy_ocb) reported

    @markhumphries but they can order a **** load of copper for a **** nbn

  • jrbtrumpet Jamie (@jrbtrumpet) reported

    @iiNet my internet has been dropping out everyday for 4 hours for the last 2 weeks even though you and NBN both tell me there is no outage. Who’s at fault here?

  • papa_armstrong Joshua Armstrong (@papa_armstrong) reported

    @vodafoneAu my home NBN has kicked into "backup 4G" mode and I'm in a black spot with very poor mobile reception. Can't get my work done. Any idea how long this will be? I've tried the usual turn them on and off again.

  • Optus Optus (@Optus) reported

    @familblanc Hi Michael, sorry to hear about your internet connection issue. Can you please direct message us to confirm which internet service are you referring to, I mean 4G home internet, 5G home internet or NBN Home internet? Kartik

  • mitcheIlWL Mitch (@mitcheIlWL) reported

    @NBN_Australia Better Tech vetting for more ingenuity and self-awareness is required. Seem's like 75% of the hiree's are just normie un-special average's who take 10 years to repair and construct any functional service. Pathetic.

  • NewsBingle News Bingle (@NewsBingle) reported

    Thousands of NBN customers with atrociously slow download speeds are livid, to find out today that Djokovic had been granted a visa to enter Australia.

  • THEREALTURG1 TURG (@THEREALTURG1) reported

    @NBN_Australia why are you so ******* slow like your slower than TURG

  • cocolero 💧Cocolero (@cocolero) reported

    @tangerinetelecom @networkoutage on NBN 12 hours and no response from WhatsApp support channel now. Going to switch soon

  • RukuRyukami Ruku Ryukami ルク・リュウカミ🐲🌌🔞🇦🇺PreDebut PnG/Vtuber (@RukuRyukami) reported

    Net issues update: Technician has been & left Ran all his tests & everything is okay on the nbn/ grid side of things My net provider said everything is fine on there end So it's most likely my router/ modem gone to poopi I need to wait for the new one to arrive 😫 I'm sry😔😞🐲🌌

  • alexmakin Alex Makin (@alexmakin) reported from Melbourne, State of Victoria

    @artfulbunny The raspberry pi just monitoring, the Ups is covering router, NBN and the fail over 4g connection.

  • laughingconser1 laughing conservative (@laughingconser1) reported

    @Dockairne Been without internet for 1 day. Had to pay a private contractor to fix the connection to the NBN. You might have to bite the bullet brother.

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