NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 314
Melbourne, VIC 236
Sydney, NSW 227
Adelaide, SA 67
Perth, WA 66
Gold Coast, QLD 3
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ToniAussiewoman Toni (@ToniAussiewoman) reported

    @bradT52711844 @Iaminfbgaoltoo @Telstra I've had several different ISP's over a lot of years and honestly they're the best for value. I'd had ongoing issues with horrid reliability in Vic, countless NBN calls through 2 ISPs, until I changed to Flip, they had it sorted in a couple of weeks.. brilliant

  • bradT52711844 bradT (@bradT52711844) reported

    So on the back of the inconsistent/unreliable home internet service I get from @Telstra I find out today the $$ I pay ea month was just a 'promotion'...now have to pay more...problem is all the providers are crap, handcuffed to a completely **** NBN...

  • katiejean_kj Katie Stewart (@katiejean_kj) reported

    @AGLEnergy 10 days and still no NBN because of a clerical error on your end. How are you still using Covid as an excuse for incompetence and poor customer service. This is my livelihood yet zero urgency or action on your end.

  • garry182651377 garry1 (@garry182651377) reported

    Power restored after blackout hits thousands of Sydney homes ......... HAHAHAHA ! AND THIS USELESS LWPC COMMUNIST, COMRADE ALBANESE & BOWEN THINK THAT THE ENORMOUSLY EXPENSIVE, UNRELIABLE AND INEFFICIENT RENEWABLES ARE THE ANSWER, REMEMBER THEIR WHITE ELEPHANT "NBN" ?????

  • ryansedz Kanga/LGC Sedz (@ryansedz) reported

    .@NBN_Australia firstly you do unexpected maintenance and now that the maintenance is finished our internet is slow as hell. What have you done

  • cloud_hill Hill Cloud (@cloud_hill) reported

    @NBN_Australia Would the NBN please acknowledge that your NBN Wireless customers in Canowindra do not have service since last Wednesday. 50% + packet loss. Unusable. Stop telling us you do not have an outage!!

  • cbuttery Charles Buttery (@cbuttery) reported

    @NBN_Australia Hi Chris, I understand that’s what has been defined, but wanted to understand why. As a customer, I am really just interested in whether my NBN is working or not. If the current SLA doesn’t capture planned outages what incentive is there to minimise it?

  • Optus Optus (@Optus) reported

    @isaswomufc Hey Isaac, we are aware of an outage affecting some NBN customers in Melbourne (REF25243483), we do apologise for any inconvenience. We do not yet have an ETA on when this will be resolved but are working to get it back up as soon as possible. Thanks - Mary

  • lawrepforjesus 👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself (@lawrepforjesus) reported

    Ohhai optus. Just let me cancel the service. Having me on hold for hours isn't going to stop me cancelling. NBN have already switched over the service and I'm using my TPG connection. Give it up. I know you're bleeding customers but, that's not our fault. It's YOURS. #Optus

  • lawrepforjesus 👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself (@lawrepforjesus) reported

    Optus was going to charge me for what they suspected last week or so was a broken modem. Nope. But they asked me to send it back to the warehouse. Poor sod that ends up with that one. 3 weeks before I get a final bill. NBN charges will be wiped. I "sataned" the situation...

  • murdochracy End Murdochracy Save Democracy (@murdochracy) reported

    @pjrbosley @OMGTheMess @taniaghunt You're an Idiot bloke Data matching was a new tool that could be used to better analyse suspicious circumstances Morrison created Robodebt NBN was meant to be fibre to the home The cost blew out replacing broken copper which wasn't necessary under ALP plan #LNPNeverAgain

  • EntrustIct Entrust ICT (@EntrustIct) reported

    Please be advised that an upstream carrier is experiencing an outage that is affecting some Entrust ICT nbn services in the Tullamarine POI. The upstream carrier is working to resolve the issue and we will provide updates as they become available.

  • riktheozfrog Rik Shepherd (@riktheozfrog) reported

    @fifimurray2 We don't, the NBN satellite service doesn't allow enough data to use it

  • tclifton1953 Terry Clifton (@tclifton1953) reported

    @DodoAustralia when can we expect the NBN outage in the Tullamarine area to be fixed - been off the air for seven hours now.

  • gregfoletta Greg Foletta (@gregfoletta) reported

    Hey @NBN_Australia - one of your techs came out on Friday and broke the GPON fibre to my FTTC DPU. Me and my three neighbours are now down. No ETA, poor RSP has no visibility. What's the deal?

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