NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 280
Melbourne, VIC 229
Sydney, NSW 215
Adelaide, SA 112
Perth, WA 47
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ShereeSF1 ShereeSF (@ShereeSF1) reported

    @BenFordhamLive Surprise. Another complete government fail with taxpayer money. Business case? NBN, CEFC, this and at State govt Wellcamp. They need to be held accountable for this utter contempt for taxpayer money. They’re supposed to be stewards not drunken sailors.

  • hrothgarzone Kyne @ 6.2 Spoilers (@hrothgarzone) reported

    @quachacho Oh thank you for checking, thats good to hear! There is a problem with our nbn line so i dont know when i’ll be able to log in again 😭i dont think my phone hotspot is good enough to download the new patch

  • _nik_nik6 Nik_Nik 🤗 ✨✨ (@_nik_nik6) reported

    @moonpixiedust89 Australias broadband NBN service is always really bad Its like a quarter of the strength it is in say like Europe But in saying that it could also be the venue with so many ppl there too

  • bittenbydesign Bitten By Design (@bittenbydesign) reported

    @PaulRob11880584 @BenFordhamLive Or when Morrison announced his ‘fix’ for the NBN which literally took it back to original spec. Just two weeks before Murdoch announced his new digital news channel (what lucky timing right!)… not that the NBN was previously crippled for cable tv profits or anything!…

  • Optus Optus (@Optus) reported

    @MichaelMapham Thanks for reaching out to us. Can you please direct message us to confirm if this is in regards to your Optus mobile or NBN internet service? Kartik

  • keef0064 Keef (@keef0064) reported

    @RositaDaz48 Strongly dislike Malcolm Turnbull, but his plan for the NBN was vastly better than Labor's gold plated solution of fibre to the premise for every home.

  • HoundMs Benign (ish) (@HoundMs) reported

    So power + gas + nbn have no clue if new home is 7 or 7A, or 1/7 or 2/7 Agent took a Poet’s day, so no help there either 😬

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported

    @Noisynanawarat1 @AmeliaBee7 @Smizzy777 That's the problem.,.... idiots still think the LNP is okay..... even with the $1+trn Debt, NDIS,NBN, Medicare destruction, Aged Care, Robodeaths Roberts...... what's it going to take 🤔🤔🤔

  • kimhonan Kim Honan (@kimhonan) reported

    @jcjobau Oh good work. Despite asking, @telstra never credited me for the weeks either without service or slow speed during that time. For NBN. I wonder though how long they kept charging people whose homes were flooded, if they credited their accounts back for service unused.

  • ant_esdaile Ant Esdaile (@ant_esdaile) reported

    @BenFordhamLive Every thing that idiot has had a hand in turned into a white elephant requiring a black budget to fix. Example; NBN roll-out, Murray Darling Irrigation water buy back. It's what happens when banisters hold the purse strings.

  • WalPeters wal peters (@WalPeters) reported

    @BenFordhamLive He stuffed up our NBN internet (one of the slowest in developed countries) with huge cost blowout and slow rollout --- He hasn't got a good track except for making himself rich!

  • iiNet iiNet (@iiNet) reported

    @OliviaRadonich Hi Olivia, NBN has an outage in your area, caused by an outage in the power network that services their equipment. They've advised that once the power provider restores service, the connection should return.

  • DodoAustralia Dodo (@DodoAustralia) reported

    @Real_Trident40 We're not a fan of outages too, Jayden. However, planned outages are necessary to maintain the nbn™ network for optimal internet performance. Checking if you're back online? - Gwen

  • xMort14 xMort14 (@xMort14) reported

    What NBN plans are out there at the moment for Fibre to the premises? I’m currently with @Optus trying to get their team to change me to a 100/40 plan and it’s the most painful customer experience of my life. 10 hours later and they still cannot get it right… #Floptus

  • Caitlinanne1197 Caitlin walker (@Caitlinanne1197) reported

    @NBN_Australia How about you focus on fixing the current nbn and stop cancelling appointments 6 weeks with no internet numerous phone calls to my provider 3 different modems. Swapped providers and still same problem!

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