NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
Check Current Status
E-mail
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 299 |
| Sydney, NSW | 227 |
| Brisbane, QLD | 192 |
| Adelaide, SA | 131 |
| Perth, WA | 56 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Colac, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Hill Cloud
(@cloud_hill) reported
@NBN_Australia When are you going to acknowledge problems in Canowindra NSW. Myself and neighbours have problems registered with our various service providers who are all telling us that NBN says everything is ok. Get someone out here and fix. We have had no internet for 4 days now.
-
Rob
(@Country01139408) reported
@NBN_Australia I have an idea. Maybe NBNCo should actually build a network for the most disadvantaged. Ie those that live in regional and remote areas of Australia. I only live 4 km from a town of 8000 people but am only offered 3rd rate skymuster. Thankfully Elon has a solution #starlink
-
Vincent Wales
(@vincent_wales) reported
@RonShamgar Business has significant commodity type characteristics IMO (eg NBN and generic services) possibly means revenue driven/ support by necessary ongoing high spend advertising and M&A activity. Difficult to see what sustainable ROIC is until steady state resumes. Do you have view?
-
Optus
(@Optus) reported
@myst13r Hi Karen, sorry to hear about your internet connection issue. Can you please send us a direct message to confirm which internet service is this in regards to, I mean 4G home internet, 5G home internet or NBN home internet? Kartik
-
Rob
(@Country01139408) reported
@NBN_Australia What about people that live less than 4 km from a town of 8000 people that are only offered a 3rd rate satellite service? Fix this before you give 10 million homes gigabit access! #closethedigitaldivide
-
eazyb
(@eazyb) reported
@TPG_Telecom service in kedron 4031 has been dropping out continuously since we set it up a week ago. Paying for an unusable service - not happy being given the nbn runaround by support either
-
Chris
(@kebab_chris) reported
@ZBadl2 @ryan_racz @SpaceX Then you probably live in melbourne, sydney or another big city because the server you're pinging MUST be very close. For the rest of us stuck at 50mbs download because NBN is horrible. Least with starlink I could get 30ms ANYWHERE and have the same speed for same price.
-
Snarky Mc Snark
(@rorybaust) reported
@ScottRhodie I know you you're that guy that I read about on the internet about your tales of woe exposing shoddy photoshop on the NBN website and taxi's refusing to take you places unless you pony up obscene amounts of cash and other **** I can't even remember because I was holidays
-
Carpo
(@Carpo_31) reported
@vernievalentos Understandable however ISP provided devices are always **** unless you pay for the device (Netgear/NetComm etc). Has any provider sent an NBN tech out to test the line? You could see what the return policy is on the modem before buying to reduce the risk too
-
Rodger John Riach
(@RiachRodger) reported
@simonahac @GoogleChromeMac Google chrome has pealed off like a cheap dip May computer continues to freeze has done for months Fibre to home wires hanging under house from dodgy installers NBN con never returned to fix connection or repair building damaged By none trade qualified workers
-
Adam Alessi
(@slipworld2) reported
@Telstra hi why dose my fixed wireless nbn box have red signal been like that all day i live in 1474 wilson road tongala 3621
-
Blake Anderson
(@ChoomdexxieB) reported
@Lysis21810865 @NBN_Australia Wifi dropping in the rain is purely down to the Terrible quality base model modems ISP’s provide, do yourself a favour and buy a mid range router from office works and you’ll be laughing
-
Nathan Barton 🇦🇺 🇹🇼 🇺🇦
(@NBarton) reported
@GregMcgarvie @NBN_Australia Yeah in Sydney I my telstra cable was 130mbps down, the up was only 1-2 however. Even with all the streaming and whatever, I'm ok with 30 down if I get a good 20 up. Doing remote works needs both down and up
-
Greg McGarvie
(@GregMcgarvie) reported
from
Hervey Bay, State of Queensland
@NBN_Australia Interesting I was forced by NBN from cable to their solution - halved my connection speed
-
Maz
(@maz_net_au) reported
@Lockness01 @NBN_Australia They can say they're the best fixed line network because they're a legislated monopoly. That's why they can screw you over, pay their CEO millions of $ per year and there's nothing you can do about it. There's no choice but the LNP's "Mixed technology" garbage.
Check Current Status