NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 270
Sydney, NSW 259
Adelaide, SA 175
Brisbane, QLD 170
Perth, WA 60
Gold Coast, QLD 3
Rosalie Plains, QLD 3
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Riddell, VIC 1
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • maz_net_au Maz (@maz_net_au) reported

    @Lockness01 @NBN_Australia They can say they're the best fixed line network because they're a legislated monopoly. That's why they can screw you over, pay their CEO millions of $ per year and there's nothing you can do about it. There's no choice but the LNP's "Mixed technology" garbage.

  • Guildford Guildford (@Guildford) reported

    @wombatgreg @austbondlover Turnbull invested heavily in a French fibre to home high speed internet service before destroying our own NBN. See how that analogy doesn't always work.

  • rorybaust Snarky Mc Snark (@rorybaust) reported

    @ScottRhodie I know you you're that guy that I read about on the internet about your tales of woe exposing shoddy photoshop on the NBN website and taxi's refusing to take you places unless you pony up obscene amounts of cash and other **** I can't even remember because I was holidays

  • kherzii_ EXO Kherzii (@kherzii_) reported

    NBN supposed to fix the **** today, oh wait they're not here again even though they scheduled it zzz Ombudsman time :)

  • slipworld2 Adam Alessi (@slipworld2) reported

    @Telstra hi why dose my fixed wireless nbn box have red signal been like that all day i live in 1474 wilson road tongala 3621

  • GregMcgarvie Greg McGarvie (@GregMcgarvie) reported from Hervey Bay, State of Queensland

    @NBN_Australia Appreciate your response! Strange the actual service provider passes the buck. Currently forced to mobile with better speeds! If you have a direct portal to Telstra so I don’t have to go through the long wait process that would be helpful!

  • vincent_wales Vincent Wales (@vincent_wales) reported

    @RonShamgar Business has significant commodity type characteristics IMO (eg NBN and generic services) possibly means revenue driven/ support by necessary ongoing high spend advertising and M&A activity. Difficult to see what sustainable ROIC is until steady state resumes. Do you have view?

  • vesica13b Anne 🐘🐳🐬🙏🇺🇦 (@vesica13b) reported

    @NBN_Australia Our service is rubbish still, again as usual , had tech out this week and yes can you believe it NBN playing up again, not in the house or equipment but somewhere out there. Starlink is looking real good. Yes angry and frustrated with NBN

  • Country01139408 Rob (@Country01139408) reported

    @NBN_Australia What about people that live less than 4 km from a town of 8000 people that are only offered a 3rd rate satellite service? Fix this before you give 10 million homes gigabit access! #closethedigitaldivide

  • ItsGottaBeSally Sally (@ItsGottaBeSally) reported

    like every day, since the shop refresh an hour ago, i can’t get a match to start. every time players are found, then says connecting to server & then connection timed out. this will go on for several hours like normal. fix pls @FallGuysGame. i’m running 90mbs NBN wired broadband!

  • NBarton Nathan Barton 🇦🇺 🇹🇼 🇺🇦 (@NBarton) reported

    @GregMcgarvie @NBN_Australia Yeah in Sydney I my telstra cable was 130mbps down, the up was only 1-2 however. Even with all the streaming and whatever, I'm ok with 30 down if I get a good 20 up. Doing remote works needs both down and up

  • shionrespecter 中三病 - An ascended chuunibyou (@shionrespecter) reported

    @tubman_onlyfans The CEO's must be thinking about how to cut down the workforce and on office space. I know that NBN has opted not to renew its rental contract on 6 of the 12 floors they are currently renting, and other companies must be tentatively tiptoeing towards that as a policy

  • AdamTrace Adam Trace (@AdamTrace) reported

    @Optus please get a real person to contact me, as the chat app and it’s team servicing the chat clearly can’t focus on customer service. I was called 3 different names that weren’t mine, told my nbn order was made a month before I knew the address, and that the automated 1/2

  • eazyb eazyb (@eazyb) reported

    @TPG_Telecom service in kedron 4031 has been dropping out continuously since we set it up a week ago. Paying for an unusable service - not happy being given the nbn runaround by support either

  • Carpo_31 Carpo (@Carpo_31) reported

    @vernievalentos So you have an NBN box connected to an Optus modem? It's ethernet so I'd absolutely get a better quality modem instead of the Optus junk more than likely it's causing you the problems. Better equipment provides better connection and stability

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