NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 278
Sydney, NSW 266
Adelaide, SA 174
Brisbane, QLD 165
Perth, WA 57
Rosalie Plains, QLD 3
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CaptainSophi Huggingway ☕️🍪 (@CaptainSophi) reported

    @NBN_Australia @lsilkab In no way, shape or form is online gaming on SkyMuster going to work. Ping is up to 1500ms. It's unfeasable. You aren't going to fix my Telstra issue either but thanks for asking.

  • Anneticipation Anne (@Anneticipation) reported

    @libbrynolf Live Australia. Only way get NBN connection fixed was contact Ombudsman. Did this twice for 2 different issues with one of our top 2 providers. They have to respond or breach license. Now have changed provider, costs waived. Advise contact ombudsman sooner.

  • debge01 George DeBono⚫️🟡⚫️🐅🏆 (@debge01) reported from Melbourne, State of Victoria

    Working from home would be so much easier if we had a reliable internet service - the @NBN_Australia is a borderline 3rd world service - I get almost hourly drop outs

  • northtweeter GM89 (@northtweeter) reported

    @Optus you have to be one of the most incompetent companies in Australia. After numerous phone and chat sessions which have consumed over 4 hours of my time and still have to wait 24 hours and have another call to upgrade my NBN. #OPTUS #FAIL #NBN

  • RoJone252 Ron Jones (@RoJone252) reported

    @JackieHansard I’m afraid Labor has nothing to hang its hat on. Whitlam thrown out for dodgy dealings. Hawke totally disrespected his wife. Keating gave us 18% interest rates. Rudds NBN was never going to work.NDIS is a massive impost on the budget because it’s open to rorting. Now Albanese 🙄

  • FacelessMan13 A Faceless Man (@FacelessMan13) reported

    @PeterKlages @Telstra I've had bad experiences before. But my latest issue was that the nbn went down. I requested a call back. They called immediately. Spent about 30 minutes on the phone trying to fix it. That didn't work. Booked a technician who came and fixed it 2 days later. I was surprised.

  • Bread_AU Mop-Top (@Bread_AU) reported

    Looking for more people from QLD/NSW who'd like to demo state-to-state matches for Samsho. VIC is very good and decent at best QLD Is tolerable, a little choppy but overall consistent and much better than my experience on NBN Here's to roll-back, please help me SNK.

  • RyanWil62993886 Raymond McKeown (@RyanWil62993886) reported

    @JackieHansard My Dear Lady, you are either ignorant or a liar. labor never built NBN their original budget was $4.87b currently running at $94 b Labor only announced NDIS, they never implemented it With Medicare the LNP has always increased funding labor has just one week ago slashed Medicare

  • TamaraProtassow TotallyPoised (@TamaraProtassow) reported

    @h_zurcher @NeolithicSheep Yup! That’s the problem with the “fibre to the node” rather than “to the premises”. Bloody NBN, obsolete before it had finished rollout. Very stressful for wfh!

  • Crimotaku JY Sibert / Daevid Xanaetos @ FFXIV Tonberry (@Crimotaku) reported

    So @iiNet what happened to my NBN in Strathfield NSW? It’s been two whole days without service :/ still waiting for the technician.

  • Aussietranstara Tara: Mastodon techhub.social@tarawb (@Aussietranstara) reported

    at home and our phones are connected to nbn. We do risk reduction mitigation by having our backup mobile and nbn on Dodo. Any carrier that tells you they have no downtime is a carrier I would not use. Actually mobiles are impacted by so many environmental issues.

  • DavidKehoe10 David Kehoe (@DavidKehoe10) reported

    @DaleHof1234 @ChattyCathyAU Reverse for me. The NBN is the most unreliable internet I have ever used in Australia. It goes down almost daily and I reach lightening speeds well below 5 mbs.

  • fdsfifi AuntBee (@fdsfifi) reported

    @r_toneguzzo I've had a drop off in Optus reception. Most incoming calls fail to register. Had to go back to the NBN for data which is so limited & drops out many times every day. I too have considered Starlink. Hope you're soon sorted.🤞🤞

  • kuhhnt kuhhnt (@kuhhnt) reported

    @normal_andy Perhaps it was just me then. But the last couple of days, Optus has had some weird issues. Tuesday, it was their mobile data network, yesterday it seemed to be NBN that was minted.

  • dacaromayahooc1 Willie wonthe (@dacaromayahooc1) reported

    @marklevy2gb @NBN_Australia @BelongAU I understand the frustration.. my car recently broke down and ServiceNSW were absolutley no help whatsoever . They kept telling me to contact my local ford dealership/mechanical professional, talk about passing the buck🙄🤷 #sarcasmforthefuckwittsunabletocomprehend

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