NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 324 |
| Melbourne, VIC | 260 |
| Sydney, NSW | 230 |
| Adelaide, SA | 86 |
| Perth, WA | 54 |
| Gold Coast, QLD | 4 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Gisborne, VIC | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Rosalie Plains, QLD | 1 |
| Ballarat, VIC | 1 |
| Camden West, NSW | 1 |
| Newcastle, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Grumpy old bstard
(@perhapsaredneck) reported
@Monster_Dome Telecom was a service provider. Before it was privitised Australia had the best telecomms network in the world. We were even rolling out optical fibre, all those years ago. Once privitised & opened to competition calls go cheaper, but no money for improving stuff, thus the NBN.
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Matt Dalgleish
(@Meat_Watcher) reported
@agronomy_sharon @journoandy26 In such a quick period of time @SpaceXStarlink has found a much better service than NBN could manage after years of tinkering. I’m confident if the demand is there companies like Starlink will find appropriate solutions.
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FairGo
(@nchuah) reported
@LesStonehouse The #LNPCorruptionParty said we couldn’t afford the fibre optic NBN that Labor proposed originally but ended with a even more expensive unsustainable poor quality nbn. #auspol
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N7 jpicard
(@N7jpicard) reported
@justmyviewp2 @axelmypooch @PRGuy17 By not giving 20 million to Jerry Harvey, not millons on car parks, not billons on a terrible version of nbn to look after mining partners in copper… i can go on and on on with the corrupt government spending.. use ya bloody head you muppet.
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Patricia
(@aussietrisha) reported
@DonovanXDonovan @AnnastaciaMP The NBN was the labor party $50 BILLION spending spree that has never delivered what was promised!
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Judith James
(@judithajames11) reported
@Ballyurra Had similar, dropping out. Finally technician came and convinced him the problem was at the street-node. Umbrella up he went to the footpath. Finally I now get the NBN paid for. But no phone to the house anymore. Don’t know whether that was part of problem. So just mobile now.
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MyRepublicAU
(@MyRepublicAU) reported
Customers may experience service degradation issues which may cause performance latency for NBN services for Pure residential users in WA, SA and TA during peak hour due to the shifting of majority of the internet traffic from our secondary to primary core router.
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💧Scott McWhirter 💉 💉 💉
(@mcwhirter_scott) reported
@senbmckenzie @JoshFrydenberg @AlboMP Is it because your govt has serially deserted the regions? Limiting growth through your anti renewables policies, implementing a truly crap NBN, and being inept at disaster responses? #auspol
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nbn™ Australia
(@NBN_Australia) reported
In line with advice from NSW emergency services, nbn has declared parts of the region as unsafe for technicians to enter, unless it is deemed critical. This may impact users waiting for appointments. These appointments will be rescheduled ASAP, based on emergency services advice.
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Chick Olsson
(@Chickolsson) reported
@burgess_ag Agree 100 % Sam. NBN is a heap of crap, another Aussie Govt white elephant. Starlink looks handy. Good luck with it @AngusTaylorMP
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Brent Miley
(@BrentMiley2) reported
I don't think people really think about the big Corporations not paying 'tax'. Let's have a look shall we ? They use our NBN, Telecommunications network, Postal System, roads to transport products, airport terminals, storage facilities, railway systems, and shipping ports. They
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nbn™ Australia
(@NBN_Australia) reported
@Bluebellfaery Hi Dinah, we're sorry to hear that your nbn box is not working. We recommend contacting your service provider to do some troubleshooting. If a replacement box is needed your provider would raise a fault ticket to our internal support team. Let us know how you go. Thanks, Mervin.
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Rand😁m Sarah 🖕🏼
(@random_pest) reported
@slsandpet I wonder how many I need until I get 5G, the NBN sucks
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💧Barry Steele
(@BarrySteeleTNL) reported
@NBN_Australia We've already had this conversation. I'm referring to a complaint about your seriously bad technical decision at my front gate. We explained that our phone drops in the rain and was unsuitable as an internet service. But we were ignored. And guess what? #Fraudband #Ignored
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hosethethroat
(@Hyosiex) reported
@NBN_Australia I was mid apex scrim which is how I 100% earn money. No cap. And it starts raining. Not ISP's fault. This issue lies in the old telephone cable owned by NBN. When they came to 'fix' it last time they did nothing. Please can you fix my cable. :)
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