NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 267
Sydney, NSW 256
Adelaide, SA 174
Brisbane, QLD 169
Perth, WA 60
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Riddell, VIC 1
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • captainbarndog Cap'n (@captainbarndog) reported

    @Optus @NBN_Australia There's really no point, there is nothing Optus can do that will satisfy me. The ONLY solution I'm willing to accept is full restoration of service, and since the fault is with NBN infrastructure, there is nothing you can do. It would be a waste of my time.

  • NTDNathan Pz NTD (@NTDNathan) reported

    NBN down a again, haven’t had internet for almost 4 days

  • Joshx Wrists (@Joshx) reported

    damn got a call saying my internet connection is being disconnected! because nbns available in my area, its almost liek I already have nbn!? Best part about it, it's a "telstra technician" but I've never been with telstra before... damn! these guys r smart

  • KaliDesuAU Kali Desu (@KaliDesuAU) reported

    @MichaelACT123 The government has never been good at any roll out, look at the NBN. Starlink is laughing at them.

  • humbleminion Greg (@humbleminion) reported

    Oh joy, a nice letter in the mail from @Telstra telling me 'we know you still have no NBN connection despite 30 months of @NBN_Australia faffing about being useless, and we don't know when you will, but we're cutting off your legacy service on Sept 10 anyway, have a nice day!'

  • fringeSimo Simo (@fringeSimo) reported

    @danilic Everyday at 330pm my internet slows to a crawl. Streaming services don't work between 3.30 and 9. Thanks to @NBN_Australia and @Optus. $10 more a month for a connection twice as slow as cable and 10 times more unreliable.

  • IraSnave Ira Snave (@IraSnave) reported

    @peter_donnelly My brother in law is a liney in Canberra, and he’s like a spider monkey going up those poles! Also I hear you on Telstra, we’re with Optus and trying to get someone out to fix our NBN box was a hassle and a half.

  • bkbaguley kbaguley (@bkbaguley) reported

    Watching NBN 3 News... there are two blokes in uniform urging us to get vaccinated... Why is the Government rolling out these retired military chaps... wearing their medals to make them oooh so convincing!!?? The problem is the lack of supply ...and the disorganised roll-out!!!

  • BeachGirlJan JG 🌴⛵🐬🏖🐾🇦🇺 (@BeachGirlJan) reported

    Never had to worry about this before but do I still need a landline for the NBN and Foxtel? I want to get rid of it.

  • Urchin_LMS 💉 Just a Voter (@Urchin_LMS) reported

    @danilic @JaneCaro NBN - no beep network

  • Mattiegeesus Mattie G (@Mattiegeesus) reported

    You’d think with over 20 years as a customer with @telstra you’d get a better customer service update rather than being kept in the dark with a broken @NBN_Australia issue. I haven’t had proper nbn speeds for 5 days now.

  • steve_evil Stephen Walsh (@steve_evil) reported

    @AUSFestivus @developerjack @NBN_Australia If only there was some kind of Canberra Wide Government owned optical fibre network linking all the government offices and agencies together so NBN wasn’t needed…

  • ryan_alewood84 Ryan Alewood (@ryan_alewood84) reported

    @tonytone2017 I had to upgrade my nbn plan. The adsl had no issues streaming but switching to NBN couldn't handle it even tho was same plan. Extra $10 bucks a month on the bigger speed happy days

  • MakeBirdiePutt SJWillow (@MakeBirdiePutt) reported

    @JulianBurnside Julian, having same problem. @Telstra wifi lost. To Telstra’s credit they came out did all the checks in the house - all good. Went outside to view the pit in the street. It’s damaged. Telstra logged request for @NBN_Australia to fix. Great service. Now up to NBN to deliver!

  • CharingCrOZs Paul Wells (@CharingCrOZs) reported

    This Years June 21st Psyop Disconnecting the NBN service of the elderly despite having plenty of credit in their account

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