NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 269 |
| Sydney, NSW | 266 |
| Adelaide, SA | 172 |
| Brisbane, QLD | 162 |
| Perth, WA | 57 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Valarrys
(@ValarrysTTV) reported
@momentous_mori A little bit! Unfortunately my internet problems this time around are due to damaged nbn wires ):
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Dave
(@davidslvma) reported
@Telstra @NBN_Australia Very intermittent - we pay for the highest speeds but currently getting 30-40mb/s, which then sometimes just gets cut out completely
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Dav Key
(@DavKey) reported
@TelstraEnt But customer service is atrocious. NBN is the same whoever provides it and Vodafone customer service makes you feel like you won the lottery.
-
Pradox
(@PradoxGamerAu) reported
Due to on going issues with NBN Co my internet is too unstable to stream today. So sorry for not saying so sooner
-
Josh Freeman
(@redrideraus) reported
@beigewash @BreakfastNews @abcnews Like when Abbott made Greg Hunt environment minister who had to attack climate change policy and carbon tax despite writing his thesis on taxing polluters. Or making Turnbull rip down his own design of a superior NBN. Good times.
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Amanda
(@it_is_me_amanda) reported
The @ABCaustralia are seriously undermining our new government by providing LNP hacks such as the (proven)corrupt @sussanley so much air time to constantly nit pick at the mess they left for @AustralianLabor to fix! Why? Bless - the NBN just fixed the problem! #AfternoonBriefing
-
Padmakar Rao
(@RaoPadmakar) reported
@Optus Thinking of changing Optus as my NBN provider after 5 years, terrible customer service, your chat person disconnected my internet by mistake and even after 5 days I don’t have internet yet for no mistake of mine
-
Chris Clark
(@clarkycj) reported
@abcnews They vote LNP and got a dud NBN and now want @AustralianLabor to fix it do they, interesting 🥳
-
Catriona Thoolen ⚛️
(@cat240359) reported
@fiikster @jackbollocks @daveyk317 I know they did some on Tas. Is that where you are? When I used to video call my son in Mexico, it was great. When I used to video call my husband in Wangaratta, it was terrible. I am in western Vic. My NBN is okay.
-
Padmakar Rao
(@RaoPadmakar) reported
@Optus one of the worst customer service. Your chat team member disconnected my NBN by mistake on 1st June, I spoke or chatted to 14 different people since then, but not one could reactivate my internet till date. I was given 4-24 hour timeline and on 5th day I am still waiting
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Bushy
(@Bushy24833865) reported
@MrKRudd @Murdoch_RC Don’t forget ******** that you inherited a surplus when you came to office and you soon pissed that up the wall. LNP inherited your unfunded NDIS and NBN. WORST PRIME MINISTER IN AUSTRALIAN HISTORY
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David Harrison
(@trawg) reported
@NBN_Australia: hi, our ISP has reported the order for our new NBN service has been placed on hold and that you have attempted to contact us - but we've had no contact from NBN yet. How do we get in touch to find out what is wrong?
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Ross
(@ho_tross) reported
@QuizmasterJay I'm surprised the NBN modem can even autobaud down to 50/150
-
Markov
(@mwakeling1983) reported
@Optus Optus NBN outage in 3083
-
Kim Lee
(@KimLee86118061) reported
@FlaminScott77 @Aussie_BB We had something crap itself requiring NBN to do emergency repairs on the 17/5, on 18/5 they had to replace something at I assume the exchange. With emergency outages 30/5,31/5 and 3/6 with intermittent dropouts since 17/5 still. I feel your pain.