NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 271 |
| Melbourne, VIC | 267 |
| Adelaide, SA | 169 |
| Brisbane, QLD | 159 |
| Perth, WA | 56 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Tim McMahon
(@_TimMcMahon) reported
Don't restart your modem you if have nbn HFC! There's an outage that will prevent you from reconnecting. The issue started a few days ago. No estimated time to restore. 🙃
-
Aussie Broadband
(@Aussie_BB) reported
@PICT_ASX Another thing to make sure of is that the NBN connection box is connected directly to the powerpoint and not using a powerboard, and any powersaving options on your device are not restricting the speeds. You can also reach out to our Support team on 1300 880 905 - Paul
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Brendan Shephard
(@BrendanShephard) reported
I was ready to blame NBN Co's abominal excuse for a network again. But in actual fact, YouTube is indeed down. #YouTubeDOWN
-
Geoff Fletcher
(@tehfletch) reported
@NBN_Australia Hi guys, I received a SMS from NBNco yesterday telling me a tech would be turning up today between 1pm and 5pm. No one showed up. How do I find out when someone will show up to fix my connection?
-
stu
(@stu_watches) reported
from
Sydney, State of New South Wales
So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs
-
Vanessa Bond
(@NessBond007) reported
@Telstra having just spent 1hr 9mins on hold finally someone answered. I had difficulty understanding her unfortunately but after a total of just over 2hrs on the phone a technician is apparently coming out to c what is wrong with NBN. Horrible service!
-
Gojira destructor
(@Destructicus54) reported
Thanks for cheaping out on the NBN, Aussie government. We've had the internet go out for as much as seven hours over the past three days because of the watered-down bullshit you gave us. Remember: our government is run by con-men.
-
Tim McMahon
(@_TimMcMahon) reported
Don't restart your HFC modem. There's an nbn outage that will prevent you from being able to reconnect. Reckon retail providers should notify their customers that they'll lose Internet connectivity for an unknokwn period of time if they restart their HFC modem? @NBN_Australia
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Stephen
(@Lawavius) reported
@NBN_Australia I’ve moved to a flat in Concord that has NBN infrastructure, (1 of 4 flats connected) when I call a provider, they say there is nothing I can do, NBN isn’t available, it needs work done. I need to speak to someone please help! Trying to run a business from home.
-
Sanvy
(@SanvyS) reported
@filmgirl152 @Aussie_BB @NBN_Australia I'm with Aussie, for cost reasons and stability I'll be churning to Superloop. I had stability issues in the past but it has moved to price and stability issues. There are apps that will record uptime, but tbh if you are not satisfied just move.
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Greg Lomas
(@GregLomas1) reported
So today I get an email from @Optus stating that they would like to end my @NBN_Australia contract as they are unable to meet minimum speed requirements. I have a stable all be it slow connection do you think that maybe they could work with @NBN_Australia and make it better?
-
Steven Pearman
(@ButIJustGotHere) reported
Second time in a month the @NBN_Australia has gone down in Ringwood, wtf is going on?
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I think I am in backup mode. I have a slow, basic internet connection but no phone. No outages, no problems after check on speed etc. The NBN box has no signs of life. Tbh I’m worn down by the whole thing. I need to speak to a person.
-
Adam Voigt 🐯🏆
(@adam_voigt) reported
from
Melbourne, State of Victoria
Skimming back through my weeks long forced SMS interaction with @Telstra to access the office @NBN_Australia service in paying for I see: * 39 apologies and assurances. * 9 instances of blaming another Telstra department. * 0 commitments to fixing the problem. * no end in sight.
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Stone Ocean When
(@TheSaltminer) reported
@fubarduck This sounds an awful lot like Australia's much-reviled NBN network. Was originally Fiber To The Premises rolled out nationally, until a change in government saw it become Fiber To The Weird New Box On Every Street Corner Then Half Rotted Copper Wire The Rest Of The Way.