NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 263
Melbourne, VIC 240
Adelaide, SA 152
Brisbane, QLD 143
Perth, WA 59
Gold Coast, QLD 4
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Rosalie Plains, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BryanReddog6714 bryan (@BryanReddog6714) reported

    @denniallen When the NBN was installed people where given the choice of Battery or not, it will keep your NBN going in a power outage for about 3 hours

  • manaz_d Robert Hudson (@manaz_d) reported

    @NBN_Australia Nothing reported. Yet amazingly, there's suddenly "planned maintenance" between midnight tonight and 6am tomorrow. There was no such planned maintenance scheduled when I checked this morning. We wouldn't be fudging statistics would we - "planned maintenance" to fix a fault?

  • yeoperson #Lesley 🐈🦊🐱🐕🐔 (@yeoperson) reported

    @EscapedParent @denniallen @NBN_Australia No problem...thought it might be a common thing.

  • noodlephysics ninnie ☕ black tea mage ☕ (@noodlephysics) reported

    And then the next evening, the NBN went down, fffff-

  • nunthewizer53 🦞🐀🍩🗣🙏🏻👣💧nunthewizer (@nunthewizer53) reported

    @Askgerbil @denniallen Here’s the thing the NBN should be doing routine maintenance not user, HN, no credibility in battery QA. Oils ain’t oils.Yes they are equivalent VRLA, rating etc. Back in the day I could get a good EU, Japan origin cheaper, and heat, poor voltage regulation reduces life.

  • twoeoz Peter Newton (@twoeoz) reported

    Sounds like SCammo is only sorry for the Strollout time ….. but not for the entire stuff up …. Like they did with the NBN wants to tell everyone the good news but avoids the bad news, a total hypocrite. #ABCNews

  • drcameronjones Dr Cameron Jones (@drcameronjones) reported

    @Telstra I'm about to lodge multiple days of conversation between myself and Telstra with the Telecommunications Ombudsman around our loss of NBN and your inability to solve the problem despite ongoing issues for over 1.5yr since ADSL. Something's wrong with the fibre in the Rd.

  • drcameronjones Dr Cameron Jones (@drcameronjones) reported

    @Telstra I'm about to lodge with the Telecommunications Ombudsman the lengthy correspondence promising to fix our NBN. After 1.5yrs of problems since ADSL, the issues are still not fixed. It's not the modem, it's the fiber in the Rd after rain! #telstra #complaints #ombudsman

  • enveebe Nick veeBee (@enveebe) reported

    @TPG_Telecom I don't need feedback, I need whomever is dragging the chain to pull their finger out of their rear and get @NBN_Australia to restore the service, today!

  • DeanFNX Deano21 (@DeanFNX) reported

    @benprentice01 @TomBrowne7 If Brad Scott truly is the leading candidate I'm gonna go down to the Holden Centre and set fire to their NBN box

  • Carolynyoungau1 Carolyn Young (@Carolynyoungau1) reported

    @NBN_Australia Yes I was in contact with my provider regularly for updates. It’s working again now but it’s a terrible time to be without connection for so long. Hopefully it won’t happen again.

  • servantofchaos Gavin Heaton (@servantofchaos) reported

    @MetaMikeBiggs I have been with them for years - but the customer service is good, and NBN connection (when done a few years back) was fabulous.

  • Plock95840779 Plock (@Plock95840779) reported

    @Telstra Exchange and that lazy NBN techs " borrow" my good pair when they can't be arsed looking for another and i get a crappy pair on it's place. The fibre spur from Wodonga runs down my driveway and on to the East Coast I have been shown the tap in point in my neighbours paddock

  • Plock95840779 Plock (@Plock95840779) reported

    @njbtweet @btckr @RoyanWg I have had Telstra fix my copper 3 times in the last 12 months, and i have got both Telstra and NBN fibres running, literally, along my driveway. Telstra says i can't patch into theirs and NBN says it will cost $17000 to patch into theirs. $17000 for 2 meters onto the house.

  • BlairWigley Blair Wigley (@BlairWigley) reported

    @denniallen It's for emergency reasons. Landlines didn't require power to make calls during blackouts, but nbn modems do.

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