NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 228
Brisbane, QLD 227
Melbourne, VIC 201
Adelaide, SA 76
Perth, WA 54
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • LukePoga Luke Poga (@LukePoga) reported

    @NBN_Australia Is NBN liable for creating a 40x speed disparity between the customers it offers service to? This is a discrimination of service than the Telstra days.

  • RobPatt60102372 Rob Patterson (@RobPatt60102372) reported

    @jeff_kennett Don’t forget he stripped the NBN plans down so far that is rural users are still stuck with ADSL. Try schooling your kids with that!!

  • PopCultured4 🍿 Popcultured4 probs a werewolf or w/e 🎃💚+💉 (@PopCultured4) reported

    @OzPol_Critic Guy who flubbed the NBN is saying you've done a **** job is definitely saying something. How low can you go? Deep, deep underground to mine coal is the analogy that fits the dismal standards under a Morrison gov.

  • EurekaSomething Eureka_Something (@EurekaSomething) reported

    @TurnbullMalcolm While I still don't forgive you for my **** NBN connection, I must applaud you for being a true leader and contacting Macron directly over the bungled submarine deal. I find it appalling that no serving minister (either side) has shown such intestinal fortitude.

  • roaringguitar Jun Seok O (@roaringguitar) reported

    @NBN_Australia I had worked for networking company for multinational companies and I don’t understand what kind of unplanned incident could last that long time and can’t be restored. It’s been a live service for years. Was Australia attacked by foreign countries?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @kateingham Hey Kate, we are sorry you had this frustrating experience. We recommend asking your provider to look further into this issue. If nbn needs to rectify anything, they can submit a fault ticket to us for further investigation. Thank you, Dev

  • 2three2 Brett Elliott (@2three2) reported

    @ClancyTucker We don't have to wonder. He was a truly terrible PM. He was spineless, and let the far right members of his party dictate everything. He also happily destroyed our NBN. He went directly against everything he seemingly believed in. On what planet is any of that "brilliant"?

  • Optus Optus (@Optus) reported

    @QwnBee99 Hi Queenbee, sorry to hear about your internet connection issue. Can you please send us a direct message to confirm which internet service you have with us, I mean 4G or 5G home internet or NBN home broadband? Kartik

  • Jeffdeb22 Jeff (@Jeffdeb22) reported

    @iPrimusAU Hi, we are in Taylors Hill our Nbn has been off-line for over 3 hours. What is going on? It was down for hours this morning as well. Not good enough.

  • udderrunner Terrence Chester #WATheFootyGrandFinalState (@udderrunner) reported

    @ClancyTucker #NBN would still be ****...#ClimateCharngeObfuscation by #LNP would be the same as it is now ,as it was when he was PM

  • Annette53273703 Annette Campbell (@Annette53273703) reported

    @Peter_Fitz NBN was pretty bad also

  • LukePoga Luke Poga (@LukePoga) reported

    @NBN_Australia How does NBN justify the discrimination introduced of a 40x speed disparity between members of the public? Thats worse service discrimination than the bad days of Telstra. (ref: 1000mbs vs 25mbs for some FTTN customers)

  • bridgetnatalia Bridget (@bridgetnatalia) reported

    @TPG_Telecom hi, the internet has been down all day in Ashfield NSW, but NBN says that the outage has been resolved. Any idea what's happening?

  • stanleywaite1 Stanley Waite (@stanleywaite1) reported

    @tanya_plibersek for me... bad LNP management all started with the failure to roll-out a proper NBN, then all other future works went down hill, cultivating in the poor vaccine administration and quarantine in Australia, and i see the next disaster being fire this year, again...

  • 7ommy1979 Tommy Z (@7ommy1979) reported

    @TurnbullMalcolm Sorry Malco.ntent but your message is broken here….perhaps using your NBN ;-)

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