NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

Less
More

national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 269
Melbourne, VIC 243
Adelaide, SA 154
Brisbane, QLD 142
Perth, WA 57
Gold Coast, QLD 4
Rosalie Plains, QLD 3
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Hobart, TAS 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BE_rowley Ben Rowley (@BE_rowley) reported

    Don’t think I’ll never forgive the downgrading of the NBN to copper wire

  • SkrrttSkrttt_ KingKoong (@SkrrttSkrttt_) reported

    @nbn why are you so bad and unreliable?

  • KorojiChou KorojiChou🦋 (@KorojiChou) reported

    @NBN_Australia We're fine, our internet is back online, we got an nbn technician to check and found the problem.

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @NBN_Australia @Optus , what support are you able to offer? See previous tweets.☝🏼 Let me clarify this. You are the retailer , described as the service provider whilst @NBN_Australia actually does the physical service to infrastructure? This is an ongoing issue.

  • TonkaTruckArgo Sean (@TonkaTruckArgo) reported

    @NBN_Australia It's a satellite service.. ive practically been told stiff ****, is what it is. But it's totally unacceptable. What are you even doing with all this funding to upgrade networks and supply actual services? @WendyTuckerman

  • Rachnbake00 Rach (@Rachnbake00) reported

    @iPrimusAU you really need to to improve your technical support staff! I called about an internet & phone issue. Was advised to speak to NBN then advised to call provider. Was on hold for 1 hour then call got disconnected. I’m currently in isolation & working from home. I need

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Icefnt We're sorry to hear you're experiencing service issues. Have you reached out to your nbn provider about this? They can run a line test with you. If the fault is found on our end of the network, the team will work closely with them to getting it fixed. Let us know how you go. Maya

  • praveensays99 Popin Piento (@praveensays99) reported

    @sachinsyd @7amahanti @Optus Yep it does. They always try to push products. All I wanted was to transfer my NBN as I was moving to the city. 5G is obviously going to be poor in the city with buildings. They pushed me to take 5G. Local engineer says 5G need line of sight.

  • Zemazzy Z e m a z y (@Zemazzy) reported

    Optus NBN has to be one the worst net literally so inconsistent

  • sazzie81 Sara Mahdavian (@sazzie81) reported

    @Telstra just wondering if there are still mobile outages in the area code 3186. I haven’t been able to send or receive phone calls for the last 18hrs. And my iPhone continues to search for a network carrier. My NBN, however is working perfectly.

  • Ronni_NQau Ronni 🌺🌺 ”If we do EVERYTHING we’ll win!” (@Ronni_NQau) reported

    @ToWhich Yes always been a ‘practical’ & ‘creative’ people, its our tradition, from the Black Box to WiFi, but we don’t take advantage of what is learned & created. So let’s Rewire Australia, fix our NBN Invest and do the other things. #RepairRestoreRebuild #AlboForPM

  • Zemazzy Z e m a z y (@Zemazzy) reported

    @SkrrttSkrttt_ @nbn Lmao thought it was only me having problems guess not

  • peterw peter (@peterw) reported

    @TheOtherTara @Telstra They don’t need to lock me in. I have zero other options as West End has Telstra Velocity not NBN and no other provider will service it.

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @NBN_Australia This answer does not address the issue. Inconvenience caused Or a denial of service unless I provision myself with the equipment required at my cost. In fact , I wonder what you are actually addressing here. Certainly not offering practicable support during outages. Third world.

  • VodafoneAU Vodafone Australia (@VodafoneAU) reported

    @6foot3_player Hey there, if you're still having issues with your nbn service, we'd be keen to find out what's going on. If you could give us a buzz on 1300 801 122, we'll discuss things further.

Map Check Current Status