NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 270
Melbourne, VIC 247
Adelaide, SA 156
Brisbane, QLD 145
Perth, WA 57
Rosalie Plains, QLD 3
Newcastle, NSW 2
Canberra, ACT 2
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Hobart, TAS 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • btckr Barry Tucker (@btckr) reported

    @AlexDGlengarry If NBN is turned on the phones don't work. I don't know who supplied phone service previously (or currently), but that, apparently, is the problem. They can use old phone service, or new NBN service, but not both simultaneously.

  • dalemunckton Dale Munckton (@dalemunckton) reported

    @NBN_Australia They will definitely need to be extended and customers need assurance ASAP that legacy services will not be disconnected. I have an example already of a customer due for copper switch off in February but HFC install date of 25/03.

  • catachretical Rob O’Connor (@catachretical) reported

    @thehistoriann @TPG_Telecom Alas, this is has been my experience too. I had an excellent NBN provider with top-notch customer service. Then it was bought up by TPG. Six weeks after I first notified them I'm still waiting for them to acknowledge a DNS problem, or offer any advice beyond 'reboot the modem'.

  • RageBruh Rage (@RageBruh) reported

    Sorry guys. No streams until @NBN_Australia sort out my uploads. Hopefully it doesn't take long, if I get messed around at all, my industry knowledge is gonna come out. Someone is gonna regret trying to ******* around immensely, should they choose that route... 😠

  • Tglatin Tim (@Tglatin) reported

    @btckr @AlexDGlengarry That is weird as NBN uses Voip (Voice over Internet) for phone calls and the old phone line is supposed to be disconnected from the Telephone exchange. The phone shouldn't work on its own as everything is supposed be going through the NBN network.

  • mtngry M.Gray (@mtngry) reported

    @BOM_NSW I know the Newcastle radar has been down all week, but now the other radar maps are scratchy as well? Technichal issues due to El nina' or el NBN?

  • Mdm_Fahrenheit Madam M (@Mdm_Fahrenheit) reported from Canberra, Australian Capital Territory

    Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

  • allymcole Ally Cole (@allymcole) reported

    I like to think I'm a patient person while on the phone with tech help but my internet provider telling me to 'check the garage for the NTB box' (for my NBN) when both the garage and NTB box are non-existent was a true test of patience.

  • m_mann1 Merilee Mann (@m_mann1) reported

    @btckr When you ordered NBN from your internet provider did you also ask for landline phone service (it's an extra, and you need a phone which is NBN capable). Your mobile phone can have Wi-Fi turned on and you still get and make calls as usual.

  • decryption decryption (@decryption) reported

    @michaelmeloni NBN never thinks the bad things it does is a big deal

  • btckr Barry Tucker (@btckr) reported

    @NBN_Australia It's not me Chris, it's the local cafe's problem. But I rely on them for internet time. Their new NBN is with one company & old phone service with another. The two won't co-operate on making the existing phone service work over NBN.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @dalemunckton Hi Dale, nbn is examining whether current disconnection dates for legacy services will need to be extended. Our aim is to avoid disconnecting customers affected by the anticipated delay in activating new connections to the HFC network from their existing phone and 1/2

  • Lilal89156012 Lilal (@Lilal89156012) reported

    @Samira_Sarraf @NBN_Australia I got a notice last Friday from my service provider Telstra, about NBN scheduled maintenance for early this morning

  • MRowlandMP Michelle Rowland (@MRowlandMP) reported

    CommsDay is reporting NBNCo is halting activations on their HFC network from 7pm tomorrow because they’ve run out of modem chips… Let me get this straight: the Coalition have spent $57,000,000,000 and we don’t even have enough working modems? @Commsday #nbn #auspol

  • jxeeno ken tsang (@jxeeno) reported

    wait, nbn co isn't calling the HFC pause "improving customer experience (again)"?

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