NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 265
Sydney, NSW 226
Brisbane, QLD 188
Adelaide, SA 167
Perth, WA 48
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • descry Descry 🇦🇺 // Twitch: DescryAU (@descry) reported

    @DuneHaggar They need techs sent 3 times for no reason to escalate and show the nbn higher up team that its an issue within their end. @NBN_Australia are being a pain in the *** even though this issue isn't just effecting me.

  • benjialpha Benji Stark (@benjialpha) reported

    @twiddlekins NBN wasn't available here, and the NBN is in the same shitty pits that used to flood and **** our ADSL, so I can't imagine it's any better.

  • DuneHaggar Dune Haggar Draws (@DuneHaggar) reported from Dunsborough, State of Western Australia

    @descry My fav was having to prove to the nbn company (not my provider) there was an issue and having to do all that tech level terminal ping etc cut n paste for dayyyys and then them going oh it keeps failing the test? Lets escalate this now shall we

  • kaffando Completely over it. (@kaffando) reported

    @NBN_Australia I've been advised that NBN are working on either an outage or planned works (which is it?) since 1.30pm. It's now nearly 7.30pm and still no internet. Will I receive a refund for hours without service?

  • JasonCarthew Jason (@JasonCarthew) reported

    @Telstra He did but NBN red tape made it that I had to start another ticket. As you can imagine, I’m not leaping out of my chair to go through the text “choose your own adventure” again. Someone eventually called when they saw it didn’t actually fix it.

  • DebHoggoz Deb Hogg 📚🐨🦉🏝🌺🙏😝 (@DebHoggoz) reported

    @BoothNgaire The reduction in quality of our internet connection at home since we were forced to roll over to NBN is measured in the stress and anxiety that they have added to my hubby's life since he has moved to working from home. Just appallingly bad service.

  • twiddlekins T.W. (@twiddlekins) reported

    @benjialpha I really should just switch to that instead of nbn garbage

  • gjblue Greg Blue (@gjblue) reported

    @newcastleboyy @NBN_Australia Great question, we are continually told our problem is "the old charlestown exchange" but no dates, no care.

  • CTrajceska Christina Trajceska (@CTrajceska) reported

    @LadiesALeague @joeylynchy You try and post with West Sydney NBN. It glitches and freezes everything worse than when poor Bran was hosting the TRT podcast.

  • PunishedDilbert pünïshëd dÏlbërt (@PunishedDilbert) reported

    @ornkelly @Matthew60299053 @HaydenJOConnor Pretty clearly the issue is that coalition hates public funding of critical infrastructure and not, you know pulling the strings for uhhh.... one guy. To do a bad job to stop... a service that works perfectly fine on non nbn adsl

  • Corabko Dr Grant Morgan (@Corabko) reported

    @newcastleboyy @gjblue @NBN_Australia And my sisters kids having to come here to do there homework because their internet keeps failing. Although mines not better in Lambton 3 new modems from provider and the service is still super inconsistent thanks to copper that was overdue for upgrade before they decided on nbn

  • MartiHawks 💚🏏Ⓜ️a®️Ti🏏💛 (@MartiHawks) reported

    Thank you 'Wayne' from the @Telstra billing enquiry team today who fixed my 3 mth ongoing overcharging issue with change 2 NBN in under 20 mins compared to 2 previous calls totalling 2:45 hrs, where I was promised my account was corrected. #EfficientEffectiveCustomerService

  • newcastleboyy Fearless Friend (@newcastleboyy) reported

    @gjblue @NBN_Australia NBN I have a question with regard to Greg’s situation. Charlestown is being upgraded from FTTN to FTTP with a estimated roadmap of around Julyish. Will Greg’s suburb of Warners Bay receive the upgrade to FTTP, as this could solve his problem?

  • kaffando Completely over it. (@kaffando) reported

    Forced onto @NBN_Australia couple of months ago after very few issues prior. Now, full afternoon on no internet access. On a Friday. Trying to run a business. Thanks #NBN

  • LadyPoop2 Lady Pooh (@LadyPoop2) reported from Adelaide, State of South Australia

    @kateju9 @cas_bar000 @blakandblack You have trouble with NBN,Kate?The 3rd person Iv'e heard about having Trouble Today!!😕What's Happening??🤔😕🙃

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