NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 267
Sydney, NSW 237
Brisbane, QLD 179
Adelaide, SA 174
Perth, WA 46
Rosalie Plains, QLD 3
Gold Coast, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Old Bar, NSW 1
Canberra, ACT 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ScomoMarketing Scotty from Marketing (@ScomoMarketing) reported

    @TurnbullMalcolm Everyone shouldn't be so hard on Mally and his environmental records. After all he is well known for recycling garbage to save the country money... the NBN is a great example

  • Tefliua Tefliua (@Tefliua) reported

    @superloopnet are you having issues with NBN at the moment? No internet and long waiting with the phone support

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @ellymelly Regional areas were first to get fttp. It was rolled out in regional and cities at same time until LNP halted the project. The same that promised it by 2016 for $29.5B, not 2021 and $53.5B. those in regions that voted for nationals have been royally screwed by the crap #nbn

  • itrust_ M&Ms (@itrust_) reported

    @superloopnet what’s going on with #superloopnbn? Gateway couldn’t connect to server for almost half an hour and your phone support got over 100 callers in the queue???!!! NTD appears to be normal, so can’t be @NBN_Australia fault this time?

  • OTLSArchie Archie Keeler (@OTLSArchie) reported

    @ThePotatoBake @Doddy_31 @Telstra Nbn? Unfortunately the way it works now with the separation between carrier and network, it gives every provider the chance to blame someone else. Provider blames nbn, nbn blames provider. Consumer loses.

  • Rdiigen Rdigggen (@Rdiigen) reported

    @TheTequilaa @PIPANIE_ @Aussie_BB dont pay for a thing! NBN have to resolve this issue and they cover any cost .. As long as it's not your Ethernet cable thats gone cactus, you dont pay for anything. You just have to get a good Aussie Rep who will chase nbn to get it fixed ....

  • MySkyMesh SkyMesh (@MySkyMesh) reported

    @matticus_flinch Hey Matt, Great question. Hardware-wise, Sky Muster, and Sky Muster plus use the same customer-facing hardware. Sky Muster Plus services is a managed product from NBN using their backhaul rather than the provider.

  • mipearson Michael Pearson (@mipearson) reported

    @oceanicpanda @NBN_Australia Well, it's carrying signal (mostly), I suspect it was a job that was half done in a storm at some point (ie, hazardous conditions) and never finished.

  • twofrynicehat Michael (@twofrynicehat) reported

    @LuckyBonez I would be excited if I didn’t get to 80% downloaded and have my NBN fail

  • ANON46191790 The HON. ANON~ (@ANON46191790) reported

    @AlexDevantier Thats faaark worthy...so much for the **** hot, world class nbn 🤨

  • trib Stephen Collins 🏔🥾🌲🌳🏹🎯🐕🐈 (@trib) reported

    @voltagex Satellite NBN. Not as good as FTTC we have now, but not the worst it could be.

  • swearzy Swearzy (@swearzy) reported

    @NBN_Australia How long will you be doing maintenance on the network, your website has been saying that for the past 3 weeks and with more planned for the whole of next week.

  • sev_romero Sev Romero (@sev_romero) reported

    Is the internet in Cyberpunk 2020 as bad as it is in Australia 2020? #nbn @NBN_Australia

  • SavJoannou Sav Joannou (@SavJoannou) reported

    @NBN_Australia we have been waiting for 4 months now to have our address aligned so we can order an NBN connection .. living on 4g is costing our business $$$ PLEASE HELP!

  • Rdiigen Rdigggen (@Rdiigen) reported

    @TheTequilaa @PIPANIE_ @Aussie_BB nbn techs, bless their souls are renowned for lying through their arse.. Their maybe a bigger problem in the area they arent telling you about and a different team might be dealing with it.. It could be bad installation in the house, that he didnt want to fix on the day ....

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