NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 328
Melbourne, VIC 267
Sydney, NSW 244
Adelaide, SA 93
Perth, WA 47
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • damana Mana (@damana) reported

    @caskings @Telstra Finally! I 🤍 the NBN customer service guy. I told him I just want to know either way so I don’t double pay. I have my answer! See, treating me like a human being didn’t take much & I feel fine about getting my landlord to pay the connection fee. Being a combative jerk doesn’t.

  • benandwine Ben Knight (@benandwine) reported

    @gerardbrody @NBN_Australia Narrator : they couldn’t help

  • MrPhilQ Phil (@MrPhilQ) reported

    Got to test my new UPS today cos an electrician had to turn the power off for a while. Worked perfectly – it safely shut down my NAS upon loss of AC and it had a 54min uptime on my PC, monitors, NBN box and UDM. Terrific investment

  • amaracampbell amara campbell (@amaracampbell) reported

    Just tried to order food. Meh #TELSTRA phone drops out 3 flipping times. Grrrrr it's never worked properly, not the NBN not the ph line not the mobile. Over 10 faults in 1 call. My verification texts from yesterday's Telstra call? Came today.

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @MagzGTV @NBN_Australia @ACCAN_AU Hey Magz - have you given our customer service team a call on 1300 880 905? If so, would I be able to grab your fault reference number so I can take a look at this for you? Kindest, Lizzie

  • Bradley_Saint_B Bradley Saint B (@Bradley_Saint_B) reported

    @NBN_Australia @Telstra I'm moving to an inner nth suburbs Melbourne appt only 6.5km from current residence. It doesn't have NBN. The cheapest ADSL will cost more than what I'm currently paying for NBN, and that's before cost of line rental. Inferior service, but costs more!

  • adamcfreeman Adam Freeman (@adamcfreeman) reported

    Internet via NBN all day and showing as an outage I am also hearing many others are having a problem

  • PhilipH97456919 Harrison88- (@PhilipH97456919) reported

    @theheraldsun The worst government is the one scomo is in charge of ...... We wouldn't be here with a competent purpose built hotel quarantine and a vaccine rollout that hasn't been rolled out like NBN

  • gohawks03 Jane French (@gohawks03) reported

    Not sure if its @Telstra or @NBN_Australia working in Jacka St Macleod today but it would be good to get notice if you are going to interrupt our service. I lost connection on the middle of an meeting. Not OK!

  • BillCohenAU Bill Cohen (@BillCohenAU) reported

    @Internode I have been receiving SMS messages stating that there is 'NBN planned maintenance in your area' (2065 post code) at least twice a week since mid-April. There is yet to be any measureable improvement to our NBN service. What gives?

  • gerardbrody Gerard Brody (@gerardbrody) reported

    Hello @NBN_Australia, since yesterday afternoon, my download speeds have plummeted to less than 1 MBS. Can you help please?

  • AsFarce Liz Crash (@AsFarce) reported

    can I point out another failure of specifically federal government that is ******* up state level Covid response? the NBN. It’s SLOW and glitchy and keeps dropping in and out at the best of times. running a whole household’s virtual meetings simultaneously is a fool’s errand

  • EnderWiz End3rW1z (@EnderWiz) reported

    @everglaves And it doesn't help that the nbn installer/maintainance crew are underpaid. Covid screwed everything up.

  • OYFallTSM Nobody Important (@OYFallTSM) reported

    What is the difference between NBN and NoBN? 1. You can watch ABC iView no problem on NoBN AKA ADSL) but you can't on NBN. 2. YouTubers and other media players can upload 1 Gb videos on NBN in a quarter of the time than a 0.125 Gb file can be done via NoNBN.

  • everglaves 🌸Everglaves🌸Vtuber: Pre-Debut (@everglaves) reported

    Internet update: literally zero word from NBN on the whole technician thing. It’s been almost an entire month now without my service.....

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