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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 195
Sydney, NSW 271
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Brisbane, QLD 120
Adelaide, SA 104
Ocean Shores, NSW 1
Perth, WA 62
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CraigCarlyon
    CraigCarlyon.com (@CraigCarlyon) reported

    30 mins left in the time window that the NBN gave us for their visit to activate the service. Surely they won’t be late. #hmmm

  • NewtonMark
    Mark Newton (@NewtonMark) reported

    @NBN_Australia Yep, for now. Your unexpected outage lasted more than an hour. (and it wasn't really unexpected - there was a nearby planned power outage, y'all just didn't send anyone a heads-up about the impact)

  • OzzieAli
    Ali Ramay (@OzzieAli) reported

    @hpstorian Our nbn in suburban Sydney broke due to NBN modem fault, took them 7 working days ( 9-10 days) from date of reporting to come out and replace the NBN item. All this while two people were working from home and had to use mobile internet to do work. NBN service is slow #nbn

  • nightkhaos
    NightKhaos (@nightkhaos) reported

    @AussieBroadband @NBN_Australia I think you and I have a different definition of "scheduled". Scheduled does not mean "started 20 minutes ago and now we're notifying you". Please fix your terminology. :) P.S. Still have Internet, I hope it stays that way.

  • NetrunnerGen
    Netrunner Card Generator (@NetrunnerGen) reported

    The Kagasaurus Insolvency NBN: Subsidiary 40/12 Whenever the runner chooses to let all subroutines on a piece of ice fire, deal 2 meat damage

  • Shuttlecock
    Brad Stephenson☕️ (@Shuttlecock) reported from Melbourne, Victoria

    Hey, Aussie followers. What's the best wireless internet solution for 24/7 full time jobs internet. Building can't get the NBN and current solution is too slow and goes offline WAY too often (now on Day 3 with no net).

  • thcnunz
    Nino Iaccarino (@thcnunz) reported

    @NBN_Australia Your science speaks volumes.....Can you guys not see there is a consistent and frequent network fault here? Sending a guy out to replace and terminate cables isn't helping...

  • MerleMc1
    MerleMc (@MerleMc1) reported

    @pencilportrait3 Oh yes! I covered that too - it was the slow NBN that got me started. I am hoping that he will pay a little more attention to Canberra's tricks in future

  • Mad_As_Mel
    Mad As Mel (@Mad_As_Mel) reported

    So, currently on the phone with the Telecommunications Industry Ombudsman who said that there is no action they can take against @NBN_Australia for cutting my service off and replacing it with something inferior! Is this correct @PaulFletcherMP? #NaffBroadbandNotworking

  • Shuttlecock
    Brad Stephenson☕️ (@Shuttlecock) reported from Melbourne, Victoria

    What's the best wireless internet solution for 24/7 full-time home internet. Building can't get the NBN and current solution is too slow and goes offline WAY too often (now on Day 3 with no net).

  • Rigby_Gaming
    Mike (@Rigby_Gaming) reported

    @hexsteph @NBN_Australia Australian Government: “wE wAnT tO hAvE tHe WoRLd’S LeAdiNg NeTwOrK iNfaStRuCtUrE!”

  • Er0c1992
    Erica Charlize 🏳️‍⚧ 🏳️‍🌈 (@Er0c1992) reported

    @hexsteph @NBN_Australia Steph try being on 4g with decent speeds then watching your boyfriend struggle with supposed “NBN” satellite. The state of the net in rural Australia is abhorrent. Optus say I shouldn’t be able to use my service here but they have never heard of external antennas obviously.

  • MuirGrant
    Grant Muir (@MuirGrant) reported

    @hexsteph @NBN_Australia @Technorants another quality service

  • andyyapwh
    Andy Yap (@andyyapwh) reported

    NBN is looking like a broken pieces put together with some temporary glue, it is a matter of time for it to start to break apart and too expensive to maintain or fit the purpose of the Australian future demand for the ever raising bandwidth requirement. X

  • Vollyaholic
    HereToHelp (@Vollyaholic) reported

    @HumanHeadline Don't sweat it Derryn. I have had trouble with my Amazon account, NBN, my Telstra, my Tax Office, and obviously need new light globes, but I'm surviving as best I can. These things are sent to try us... 🤷

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