NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 327 |
| Melbourne, VIC | 263 |
| Sydney, NSW | 241 |
| Adelaide, SA | 95 |
| Perth, WA | 47 |
| Gold Coast, QLD | 4 |
| Rosalie Plains, QLD | 3 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Dexcat63 2.0
(@MarkCumberbatc6) reported
@GilDrgil @fehowarth wrecking is all the #LNPfail can do health, aged care, NBN, public ed, job security, pay support services for our most vulnerable ALL worse off bc of 17 0f the last 21yrs under the LNP #LNPNeverAgain #LNPCorruptionParty
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Phunkn
(@Phunkn) reported
@NBN_Australia The easiest way to fix NBN is rip it out of the ground burn it and start again. In the mean time use starlink, no dropouts, great speeds, decent ping to anywhere outside of aus and the pricing schedule isn't going to cost selling a kidney.
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Richie_Night Owl
(@richardmelb05) reported
Our optus NBN & landline 📞 bundle service & 2📱services are becoming expensive services to have. Someone once asked me why I have 2 📱, 1 📱 is for my mother who uses it when she can’t use the landline 📞 to ring me when I’m away from home.
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jsleeio
(@jsleeio) reported
@andrew_spencer @michael_wilde1 @SwiftOnSecurity Have ever connected, or are currently connected? I’ve heard of more than a few folks who have connected NBN FTTN for a month and had service so unusably bad that they ditched it and went for TPG fibre instead, being lucky enough to have it Similarly HFC seems to be a dice roll
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Geoff Moore
(@osamawankenobi) reported
@joshgnosis The 29.5 billion Australian dollar nbn fiber to the node network was supposed to make it that fast, 1000mbps download speeds
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AshravenNew Year
(@AshravenBlu) reported
@StormyAUS_ A big electrical storm knocked out the No1 port on my Nbn box. Nbn co ended up reallocating my connection to the 2nd port, problem solved! Between them and iinet, under a 24hour turnaround, I'm kinda shocked.
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Tsarina RubyRainbow
(@ColouredView) reported
@RoadknightThe We could have had a high speed #FTTH #NBN covering the entire nation by now, but the LNP sabotaged it & the numpties all fell for it. Bit late to be complaining about slow internet speeds in 2023. That’s what Australians repeatedly voted for.
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mm_mm
(@mm_mm) reported
@bugwannostra Abbott killed the 10000% faster NBN as pork for Murdoch and now we pay 3x more each month for internet with only 0.001 the original speed. Axed the mining tax which pissed away over a $Trillion of future profits. Onion Abbott 💩 + Sloppy Joe Hockey 💩 =WORST 💩 BURGER EVER
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WestJ
(@westjgames) reported
@Br0gers_ @bren_maree @NBN_Australia So the ISP has to find the fault with a third-party company’s systems and then have the third party company spend the money to acknowledge and fix the issue. And the ISP has no visibility into said system to find said fault? And there’s nothing wrong with that?
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Josh keating
(@Joshkeating5) reported
@NBN_Australia Hi Alicia, I've been through over 12 months of troubleshooting with my ISP and most of that with the ombudsman involved. While some issues have been fixed, there are still dropouts occurring which are apparently considered normal. Are 4 drop-outs in a 24 hour period normal?
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OnlyPhazz
(@phazzles) reported
Another day, another nbn outage
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TPG
(@TPG_Telecom) reported
@SamMcIn23741101 Upon checking, your address is NBN ready. Let us know should you wish to apply for NBN service instead and we'll have a sales specislist to get in to with you. Thanks
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Mark Levy
(@marklevy2gb) reported
The saga continues. @NBN_Australia tech locked in to fix issue between 1-5 this afternoon. After 4 hours waiting, I call @BelongAU for an update. “Sorry the technician has been cancelled” The incompetence from these so called customer friendly companies is breathtaking.
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Dean Lewis
(@deanfrommelb) reported
@iiNet Does the new Home 5G plan come with backup 4G if 5G has issues? Generally I find my 50mbs is a floor, not a ceiling when it comes to speed. "Sometimes" it all drops out, and as I've moved from NBN to this, I'm not sure what troubleshooting steps to take
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Chris Eastaughffe (AZ Vac done)
(@Chris_E_Qld_Au) reported
@FlaminScott77 @Aussie_BB @NBN_Australia The easiest way to fix a problem, is to lower the standard, so it is no longer a 'problem'. Played this game before re NBN, Telstra, etc. Just a never ending list of 'tricks', and false standards, to avoid either a. fixing an issue, or b. paying for failure.
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