NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 288 |
| Sydney, NSW | 215 |
| Brisbane, QLD | 193 |
| Adelaide, SA | 124 |
| Perth, WA | 54 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Kester Valentine
(@CybernetCowboy) reported
@KKeneally @AlboMP NBN was always a labor lemon and always will be. People and business don't need fix internet, the need mobile internet, people and business are on the move not fixed to one spot.
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Matilda Boseley
(@MatildaBoseley) reported
Melbourne NBN! You have absolutely no excuse to have terrible internet today! Have you not seen what the rest of the country is dealing with? Please get it together!
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Danny O'Brien
(@The_Dugongs) reported
@iiNet @NBN_Australia service is out in Annerley (4103). NBN website says no issues but there was a few hour lag on that information two days ago when similar circumstance occurred.
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City of Ryde
(@CityofRyde) reported
Due to an NBN outage, public PCs, wi-fi, printing and scanning are currently unavailable at #Eastwood Library. We apologise for any inconvenience caused.
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Graeme R
(@grey341) reported
@Optus @pitdroidtech Seriously @Optus , check the status page? This is the 2nd outage/severe latency issue in 3 days, still your page says no NBN issues for my area. I literally have a speedtest of 0.20 Mbps and I am only 25 minutes from Sydney's CBD paying for tier 1 service! I cannot work.
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Hailey
(@naboothesharman) reported
@NBN_Australia TPG says its up to NBN to figure out, NBN says its up to TPG. 6 days with no service and endless excuses from you and TPG.
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TAI in danger
(@purrpIed) reported
wont be as active atm because of the floods there is an nbn shortage!! because of the flooding no one can get to fixing it, so a lot of the state has no wifi. as well as in some parts no data either because of the damaged towers. i apologize for slow replies and work!!!
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Dr Gumleaf, PhD 'Detecting Bovine Discharge'
(@GumLeafWhistler) reported
Any network specialists around? Curious whether NBN can detect multiple dropouts at node via monitoring equipment/software? I'm regional, had a very bad period of d/c, 5-6 times a night, starting usually 6pm. Now fixed. Not enough techs or waiting for complaints to pile up?
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Nick
(@nickspilly) reported
@Telstra how long is the estimated time of the nbn service to b back running in Tweed Heads? 1/2
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Shaun Sunday - Brainbeast Studios
(@BrainBeastShaun) reported
Our internet and phone services have been shot since Thursday last week. NBN has been out since Thursday night. Vodafone has been out since Tuesday night, I was only able to receive a call for the first time this morning, but I have the weakest signal possible. 1/2
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Tomas Bravo
(@tomasbravot) reported
@BelongAU when is service coming back in St Lucia? Nbn is tilting red since tuesday when the power came back
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David Harrison
(@trawg) reported
@adamjonwilliams @NBN_Australia I am curious if FTTP users in this area would also be down - I assume power outage at the POP also takes out FTTP in most cases
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Jash
(@wfmpower) reported
@NBN_Australia outage in Eastwood NSW right this minute.
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Peter Bell
(@PeterBell7) reported
from
Sydney, State of New South Wales
@JJKALE2 I love PK .. reflects how tired we are of comparing our **** show with another country This cruddy government NEVER compares us to OECD when languishing at the bottom social reforms, pensions NBN etc
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Aspen
(@djaspen94) reported
from
Westfield, State of Western Australia
@KKeneally @AlboMP That's funny - a non subtle way of working into your post that "Albo" did actually have a portfolio, even if he did only hold it for 2 months. As far as the NBN goes, anyone can talk a big story, at the end of the day it gets down to money. Where are you getting it from?
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