NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 261
Melbourne, VIC 238
Adelaide, SA 152
Brisbane, QLD 144
Perth, WA 57
Gold Coast, QLD 4
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Rosalie Plains, QLD 2
Barrington, TAS 2
Sunshine Coast, QLD 2
Connewarre, VIC 2
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Gisborne, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • lenier Curt Series X ✪ (@lenier) reported

    TIL the NBN doesn't come to fix things when it's raining.

  • helphelpandhelp debbiep (@helphelpandhelp) reported

    @BreakfastNews So can we all break the rules on terms and conditions of companies? . Cause I'll start with Telstra whom is putting up rates from Oct on an NBN service that we still deal with daily dropp outs or slow slow slow loading

  • ImOneWithTheKop B-Rad* The independent one (@ImOneWithTheKop) reported

    Like what ******** is the point of a vaccine if it's only 70% effective. It makes the shambles that was the NBN rollout the Libs butchered look competent in comparison #auspol

  • weezmgk Comrade Weez (@weezmgk) reported

    @NickPfitzner @NBN_Australia I have cause to believe that there's a bad batch of NCDs. In the 28/12 thunderstorm, all of them on our street were killed. This isn't a bit you can buy off the shelf. It's addressable so NBNco can control them remotely. A 2nd hand one probably wouldn't do me much good.

  • RoshDigital Rosh🏏 (@RoshDigital) reported

    Hey @TPG_Telecom I got a text about an NBN outage in my area (3094) - however it's not on your reported issues page. Do you have an ETA when this will be resolved?

  • Natski82 ✨ Miss Natski ✨ (@Natski82) reported from Melbourne, State of Victoria

    @Telstra It's a new service being set up, so that everything is via telstra, because of the nbn, so when the second technician came out, they said it would be connected by Jan 5th. He assumed it would be to coincide with the next bill, but nothing

  • fluffylucy yehuda harmor (@fluffylucy) reported

    @Michael99908062 @MeckeringBoy @MeckeringBoy that is nonsense. Even if the ownership structure needed changing down the line (I don't agree it would), the physical underpinnings of the Rudd NBN would have been sound. The current NBN technological infrastructure is unfit for purpose as predicted by the experts.

  • Boelib Gail Boelens (@Boelib) reported

    Our NBN internet connection has been useless since Christmas @optus - I can’t raise you on chat. We are paying fir a service that hasn’t worked properly for two weeks.

  • CartoJJ1 CartoJJ (@CartoJJ1) reported

    @broomstick33 @beer_nun @SandraRPearce1 Don’t forget NBN and mobile coverage. Pretty poor performance LNP.

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @RoshDigital Outages coming from the TPG network are listed in the service status page while outage caused by the NBN network are posted on their website. About the outage, as per NBN Co, the issue is due to a local power outage and there's no declared restoration time right now -Mel

  • WilburUncle Australian Uncle Wilbur Union (@WilburUncle) reported

    @DrCraigEmerson @Briggs @TurnbullMalcolm turnbull was the hero of the bad party that he was leader of. he put lbgt folk though hell he stole half a billion to a reef he destroyed the nbn because he has investment in copper

  • Camaran_FPG Cameron (@Camaran_FPG) reported

    @heart_explodes I feel bad for my real estate agents. The landlord didn't get NBN organised during the build so my neighbours and I have no fixed internet. Idk about unit 1, but unit 2 and I have been asking weekly for updates. At least they have been as open as possible.

  • taitoko_naomi Naomi I’m wearing my sarcasm pants Taitoko (@taitoko_naomi) reported

    @beer_nun Well if the NBN is anything to go by it’s probably a pile of ****.

  • illiards illiards (@illiards) reported

    Dear @andy_penn, my nbn service has now been down nearly 7 days. All I have is an INC # and no updates. Is this 'acceptable' customer service? .....#thoughtnot @Telstra @NBN_Australia

  • howtoleaveamark clybes (@howtoleaveamark) reported

    @mswebbau @TPG_Telecom And I'm on the phone with @Aussie_BB coz 3 days of NBN dropouts is not quality service. I suggest other Melbourne users suffering the same issue follow my lead.

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