NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 302 |
| Sydney, NSW | 230 |
| Brisbane, QLD | 193 |
| Adelaide, SA | 152 |
| Perth, WA | 50 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet @NBN_Australia FTTP upgrades have been available for over a year, I’ve been eligible for 8+ months and my FTTN is so degraded I don’t even know what im paying for! You have offically lost a 15+ year customer today! Thanks for leaving your existing customers with crap!
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Patty 🪐
(@yiota29) reported
Re installing the witcher 3 on my ps5 has been an absolute palaver. Forgot how much content there was. ****** nbn doesn't help. Ah well it'll be worth it in the end #TheWitcher3NextGen #TheWitcher3
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Hayden Coonan
(@hcoonan) reported
@SALibMedia @alpsa Or you under quoted, delivered a shoddy job that then required double the price to fix it.. Like your federal mates and the nbn.. Impetuous teenager.
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C_unit
(@McSteve76) reported
@NBN_Australia It's 2022 and I still can't reliably game with this bullshit slow nbn.
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miritana
(@Miritana) reported
@Internode My internode service died two days ago. You’re customer service guy, Steven was awesome and booked me an NBN tech for today between 8am-12pm.They didn’t show. I called internode again and once I finally got through the call went mute. Help.
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Peter Vamplew
(@amp1874) reported
iinet: Has your installation been done yet? iinet: We'll escalate it again. In the meantime here's the NBN help-line number for wholesalers - try calling them directly. NBN helpline: This number belongs to 1300 Australia. iinet: We gave you the wrong number. Try this one.
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Charlie
(@charlietech) reported
@NBN_Australia @VodafoneAU No outage. Its just offline. I could go and spend the next 10 hrs working to get it restored, but i just dont have the time. Thanks for checking in though.
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Never vote LNP... NEVER. $8
(@LNPvoterfail) reported
The LNP corrupted the AAT, NDIS, NBN, RBA and every other acronym you can think of. NEVER VOTE FOR THEM EVER AGAIN! #auspol
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
After telling the optus chat line that my house had burned down and that I had tried repeatedly to get the nbn cancelled (which I am still paying for), she asked me, and I kid you not, if I had tried turning it off and turning it back on again. I…I don’t know how to answer.
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✝ Megan 🎄
(@80sbabeeAngel) reported
Someone said their house burnt down & they needed new nbn equipment and they told him to turn it on and off to see if that works. His house burnt down lol now my mum phone is down again wish she would change to Telstra already
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NotSunako 🌸 ♡‧₊˚
(@NotSunako) reported
@peranine I finally moved out and my internet was having problems, took NBN 4 weeks to solve my issue 😭😭
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Phil Anthropy
(@philantopical) reported
@OMGTheMess The NBN removed the ability for landline phone calls during a blackout.
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TM Dvno
(@DvnoVFX) reported
completely done with this **** my internet is just ****** cant do anything have 4 vids done and cant send them or anything legit just want to ****** kiss the owner of nbn
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Matthew Moyle-Croft
(@moylecroft) reported
@manaz_d @Aussie_BB @NBN_Australia It’s a rhetorical question from me really. NBN don’t care about the end residential user / we’re a massive inconvenience to them. You can see it with the SAU stuff. They want our money and a monopoly but don’t want to bother with service quality or anything like that.
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@PaulFletcherMP @AlboMP While we have you here Paul,can you explain why the NBN is such a failure, why our networks are below par in speed and service delivery and why our IT security is questionable.I am seriously interested. How on God's earth did you get a job with Optus before your parliament gig?
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