NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 325
Sydney, NSW 245
Melbourne, VIC 233
Adelaide, SA 88
Perth, WA 49
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • MoonfireDragons Scarkii (@MoonfireDragons) reported

    apparently im moving out again so i may not be able to stream for a few weeks after that happens, since we'll have to setup NBN and all that, gonna be rapidly draining money yet again cause my father has very poor financial choices

  • ms_dines Ms D (@ms_dines) reported

    @NBN_Australia How about you fix the unfairness of having some people getting fttp for free whilst others have to pay tens of thousands to upgrade?

  • Ignatius_Tse Ignatius Tse (@Ignatius_Tse) reported

    @iiNet there is an unplanned @NBN_Australia power outage in Croydon NSW. Why does your support page say there are no issues?

  • Bill_Weaver Bill Weaver (@Bill_Weaver) reported

    @StephenFenech Hi mate, which would you choose between the tri-band Orbi using AC3000 (RBK50 $378 Officeworks) or dual-band Orbi using wi-fi 6 (RBK352 $329 Bing Lee)? My issue is low wifi signal at my printer with NBN provided router. Not a huge number of devices in use.

  • mynkkool Mayank Kool (@mynkkool) reported

    Hey #nbn, I have lived in 3 countries and this is my worst experience to get an internet connection. Any chance you can resolve your “signal issues” at 20 Kimberley court, Bella Vista. It’s going to be a month without internet Can’t believe #nbn u r getting away with this service

  • Kronsteen2 Kronsteen (@Kronsteen2) reported

    @p4ndr_ @jasonandrade Right, and if the LNP hadn't **** the NBN everyone would have had speed like that 5 years ago and for half the price.

  • Nixonhand johnhand (@Nixonhand) reported

    @Telstra with twitter -most time ?. nbn in 60 mints -2-3 times cut off 10'-20'-30' day time same times 5-7 pm . In the past i have telstra have make better connection . again few weeks the signal low as ever 5mbs

  • jacintamtobin jacinta m Tobin (@jacintamtobin) reported

    @NBN_Australia Except don’t expect any service if you live in apollo bay. Had a great service last year 40 mbs and now due lack of maintenance down to 5 mbs - and no indication when fixed

  • GRayzor66 Geoff (@GRayzor66) reported

    @Telstra No actually you cant help , its a outage , 3 days now , but with the petty squabbling and game playing between telstra and nbn its the clients who suffer from lack of transparency and ridiculously long service calls …

  • jagungal1 Cormac Farrell (@jagungal1) reported

    Hot tip if you are in Canberra and @iiNet offer their wireless NBN service - run! Pretty dreadful service, cannot stream TV and be on the computer at the same time. No response to emails, and their customer service line has a one hour wait 🤬

  • Ignatius_Tse Ignatius Tse (@Ignatius_Tse) reported

    @iiNet You have still not answered the question of why the iiNet status page is not showing the outage issue when the NBN status page does. Your support system is broken.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    "...this growth is primarily driven by the increase in our customer base with an additional 460K homes & businesses connecting to the nbn™ network over the past 12 months bringing the total number of premises activated on the network to 8.4 million... " Philip Knox, CFO

  • Ifyousa54251090 Mr Krabappel (@Ifyousa54251090) reported

    @robair20 That commercial about the NBN, just now, was not stupid. Oh, you mean MAFS. Yeah, good point.

  • a30aew A30AEW&C (@a30aew) reported

    @dpgrunge @DoctorKarl Frequent dropouts despite reasonably ok upload/download speeds. Length of copper must have been > 50m and installed since the 1960s. Recently replaced by NBN (Telstra) (with new copper t/p) at no cost. Service is much improved.

  • chiman321 health&tech (@chiman321) reported

    Lefties stay calm.. It’s an election tactic designed to wedge ALP. Followed with attacks via scomo slogans. The smart thing is support with conditions. It’s the same as Dutton war mongering. It allows them to attack labour for been sympathetic, NBN/$$, Tamper/Nauru/soft on boats

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