NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 294
Melbourne, VIC 234
Adelaide, SA 131
Brisbane, QLD 127
Perth, WA 68
Gold Coast, QLD 6
Hobart, TAS 2
Newcastle, NSW 2
Canberra, ACT 2
Barrington, TAS 2
Connewarre, VIC 2
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Colac, VIC 1
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Rosalie Plains, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AnnettaMallon Annetta Mallon PhD 💉💉💉 (@AnnettaMallon) reported

    @ecobard @oliver_phil @CassyOConnorMP Yes. Unfortunately in my case the NBN (ta LNP!) is unstable and frequently non-existent where I live, so I have an office in Deloraine with fibre to the premises that is slow but consistent so I can see clients and students on Zoom. I'd love to work from home.

  • davehewison Dave Hewison Photo 🌸 (@davehewison) reported

    @maskingaround My NBN is down!!! And I got sunburnt last week! #ScottytheFailure

  • benny_beans Ghost Mutt (@benny_beans) reported

    .@NBN_Australia My service is out because of maintenance in the area. This has to be the 5th or 6th time in the last 6 months. I work from home permanently. Why can't you schedule this maintenance for a time outside of office hours?

  • Cal_O_Rynn Cal 🌻🏊🏼‍♀️ ♐️ (@Cal_O_Rynn) reported

    @deank88 @Optus We've had massive issues with our nbn phone system today with regard to dropouts with another carrier today. It's been a huge hassle.

  • markvanda Mark van der Meulen (@markvanda) reported

    @Optus NBN has COVID again. No response from their support as usual

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Accessdenied_03 Hi there, we're sorry to hear that your service has been impacted. Unfortunately, power outages are related to the power grid, and nbn must work with power authorities in regards to their restoration ETA. 1/2

  • savessh Garry (@savessh) reported

    @Optus outage in 2750 for NBN.

  • Melinda05548325 Mel💉💉💉🇦🇺 (@Melinda05548325) reported

    @Kat_Daley NBN. Our GP goes@down regularly and the drs have to divert to their own mobiles. Well played LNP

  • ozjoey Joey (@ozjoey) reported

    @NBN_Australia Why is the service out in the Eastern Suburbs? It says nbn for an hour…

  • bkjabour Bridie Jabour (@bkjabour) reported

    Has anyone else in Sydney been having weird issues with NBN and/or Optus internet the past fortnight?

  • jfshart Astra Seneca (@jfshart) reported

    @NBN_Australia It came good later before I got that far, so I can’t tell now. Sometimes it’s just one my routers getting tired but that wasn’t the problem yesterday.

  • paintsandsings Emilie (@paintsandsings) reported

    @andy_penn Hi, wondering if @Telstra & @NBN_Australia can cooperate to track who attends peoples shared street pits. Looks like a Telstra guy damaged our NBN ,he was aggressive when I asked was he from Telstra, he could be a liability. Now NBN have to fix , am currently on chip

  • AnnettaMallon Annetta Mallon PhD 💉💉💉 (@AnnettaMallon) reported

    @NBN_Australia Thank you. Telstra (not our provider) has an infrastructure monopoly and refuses to build another tower to service the Meander TAS village area despite urgency. I am writing to the ombudsman regarding this problem, and if you can help in any way that would be appreciated.

  • Optus Optus (@Optus) reported

    @RamiJeaitani Hi Rami - we’re aware of an issue impacting some Optus nbn customers in NSW (Ref#24465712). We understanding connectivity is important and are working to restore services asap. We apologise for the inconvenience and appreciate your patience in the meantime. Guy

  • the_LoungeFly Arioch - Umbra (@the_LoungeFly) reported

    @acmadotgov The math: A $60/month plan for 12Mbps is the cause of slow internet. $70/ month for 24Mbps. $90/month for 50(45)Mbps. All tapered by the NBN backbone. No mention of upload speed because it’s useless.

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