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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 272
Adelaide, SA 102
Melbourne, VIC 183
Brisbane, QLD 119
Parramatta, NSW 1
Ashfield, NSW 1
Logan City, QLD 1
Ocean Shores, NSW 1
Perth, WA 59
Gold Coast, QLD 7
Toormina, NSW 1
Junee, NSW 1
Portarlington, VIC 1
Geelong, VIC 1
Thirlmere, NSW 1
Hobart, TAS 2
Newcastle, NSW 1
Colac, VIC 1
Canberra, ACT 2
Bowral, NSW 1
Riddell, VIC 1
Old Bar, NSW 1
Maclean, QLD 1
Launceston, TAS 1
Warragul, VIC 1
Long Forest, VIC 1
Loch, VIC 1
Wollongong, NSW 1
Stanmore, QLD 1
Townsville, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • milliejharvey
    Millie Harvey (@milliejharvey) reported from Sydney, New South Wales

    @BelongAU internet has been down for over an hour, my app is also having issues. Nbn is fine. Registered a call but no-one responding. Can you help ?

  • stuffraymakes
    Ray (@stuffraymakes) reported

    @hexsteph @NBN_Australia I hate how we have to fight for a substandard service

  • JayRFlack
    SlightlyMadScientist (@JayRFlack) reported

    @shanshanw I think they need to get the pricing down to be more competitive with the NBN in the city. I don't know if the current tech is any different but "old" country sat internet used to be pretty flaky and often have very poor signal in cloudy and rainy weather.

  • jendudley
    Jen Dudley-Nicholson (@jendudley) reported

    The halt on new NBN connections over HFC is largely due to circumstances beyond NBN's control -- a global hardware shortage -- but this situation could and *should* have been managed a lot better. Currently, people caught out are being given few options and little help.

  • gotroppo69
    TroppoInNQ (@gotroppo69) reported

    @sharitags @RollingStone I still believe that had we had something trusted like the BBC's Click, we'd have been better informed about the need for the NBN and would've universally embraced it. Instead we got rubbish reporting and that allowed it to be watered down.

  • mattjdooley
    Matt Dooley (@mattjdooley) reported

    @nightkhaos @hexsteph @NBN_Australia They are the only ones who can install the cable. I changed to TPG straight away once it was installed. The issue wasn’t with starting the service, it was the installation.

  • BroHilderchump
    Phteven with a pee haitch (@BroHilderchump) reported

    @telstra NBN outage? Just Dubbo or national?

  • Babar_82
    Babar Thaheem (@Babar_82) reported

    Hey @Telstra I waited in line for 45 mins to get my internet working and the line dropped or the agent hung up. This is ridiculous now I have to call again and do this during working hours ! Your NBN service has been down since morning.

  • Munnday
    David (@Munnday) reported

    @hexsteph @NBN_Australia As a few people have mentioned... Put something in writing to your local MP. As it's a government company, they are obligated to look into it. Next make a complaint to the TIO for them to investigate

  • warwickpauld
    Ancient IT Geek 😢 (@warwickpauld) reported

    @MRowlandMP Don’t worry @ScottMorrisonMP has a plan to fix the NBN! He is going to sell it, and watch the connection costs skyrocket #auspol

  • nuggsftw
    Nuggsftw (@nuggsftw) reported

    Hi @NBN_Australia how long does it usually take for a reply to an support ticket in the development application portal?

  • freshtonic
    James Sadler (@freshtonic) reported

    Awesome. @NBN_Australia has scheduled an outage in my area for an entire business day. Why can’t this maintenance be done at night? People are working from home.

  • DEZYSMITH77
    Uncommon Sense (@DEZYSMITH77) reported

    @hexsteph @NBN_Australia Your Telco picks up the costs of your complaint...incentive enough for them to resolve ASAP.

  • Foolinqs
    Savarna ⛾🏳️‍🌈🎮 (@Foolinqs) reported

    @hexsteph @NBN_Australia Goodluck with that. They broke so many promises to my family and I about sending out technicians to fix problems. We ended up just giving up and using Telstra's backup network (4G).

  • TPG_Telecom
    TPG (@TPG_Telecom) reported

    @butchcoolidgee Hi Butch, it is true that there is an NBN box shortage for HFC customer but this will not affect the address that already has an NBN Box available there. 1/2 -Mel

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