NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

Less
More

national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 323
Sydney, NSW 241
Melbourne, VIC 232
Adelaide, SA 92
Perth, WA 50
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gold Coast, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Canberra, ACT 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Deanosim Deanosim 🥔 (@Deanosim) reported

    I wonder if NBNco and Ausnet are going to reimburse all the Victorians that have been without power for 3 days for all the mobile data they've had to buy because the NBN doesn't work?

  • jodebkp jodie (@jodebkp) reported

    @Telstra my family have spent hours on phone and visiting two stores and need help - my parents have had their phone number of 50 years disconnected without consent, Telstra seem to know this occurred when nbn installed but no one can help with the number being reconnected.

  • NikitasCon Con Nikitas (@NikitasCon) reported

    @Telstra what the hell is going on with your **** NBN in Caulfield Everyday is an issue however, never a issue with your direct debit @!!

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported

    @yaakov_h @Optus @NBN_Australia There's a risk that communities become isolated when there's a power outage that takes nbn infrastructure and mobile infrastructure down. Mobile backup won't always work due to loss of coverage. Telcos may think that there's overlapping coverage so they don't prioritise.

  • Optus Optus (@Optus) reported

    @SumiWumi Sorry Sumi, it looks like NBN is investigating an issue in the area. We hope the service is back online soon. Do you have access to Optus 4G backup modem? Meg

  • cherniTweet Cherni (@cherniTweet) reported

    Loving our first world @NBN_Australia... Connection dropped (not a user error or issue ) and first available technician is in two weeks. Third world provider.

  • MarkDActon007 Mark David Acton (Mark) Bond (@MarkDActon007) reported

    NAT type Xbox wireless: - Open. - Double. - Unavailable. Tethered to my mobile - not applicable. NBN WiFi: -- 192.***.*.1 i'm on. 192.***.*.2 is the router. Different settings. I'M NOT AN IDIOT. Loose lips sink ships. Another silly *** (shakes head and tuts).

  • maz_net_au Maz (@maz_net_au) reported

    @NBN_Australia HAHA exactly what I told the other guy you'd say. Always hiding behind the RSP when you know full well that the NBN doesn't guarantee anything faster than 25mbit (or 12mbit in co-existence). FTTN is garbage and 4G is 5x faster. I can't wait for 5G to bankrupt you.

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported

    @Optus @yaakov_h The SMS template for that planned outage notification should be changed to include the word "outage" so that customers are informed of an @NBN_Australia planned outage. Customers might assume that improvements are performed with no outage because you didn't mention one.

  • dinonetherton dean netherton (@dinonetherton) reported

    Just got a call claiming to be from Telstra to help me as my internet was infiltrated by bad people. Thing is, I have no Telstra account nor even nbn. Having watch lots of @JimBrowning11 videos I new precisely what was happening. Would be funny if not so despicable.

  • yaakov_h Yaakov - יעקב (@yaakov_h) reported

    @_TimMcMahon @Optus @NBN_Australia there are even more fun assumptions baked in. what mobile hotspot? optus never provided us with a hotspot. how would we even hook our Ethernet network up to a hotspot? that link doesn’t even tell me anything about a hotspot.

  • kevinburfitt Kevin Burfitt (@kevinburfitt) reported

    @telstra cable nbn has been down for 10 hours, Foxtel say the cable is down, Telstra outages say 'everything is fine' and 45 minutes on online support gets to "we'll monitor for 24hrs" :-(

  • maz_net_au Maz (@maz_net_au) reported

    @DanSmith18 @NBN_Australia @Telstra No, the NBN doesn't talk to customers. They just offer crap technology and then hide behind the RSPs.

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported

    @Optus @yaakov_h @NBN_Australia The suggestion to use a mobile network while nbn improves their network implies an outage. Why not say outage? Outage. Outage. Outage. 🤪

  • Dave_Matteo Dave (@Dave_Matteo) reported

    @slakj3s73r @NBN_Australia It just does it really randomly and never lets me rejoin the game even though my discord never drops

Map Check Current Status