NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 333
Melbourne, VIC 244
Sydney, NSW 237
Adelaide, SA 75
Perth, WA 70
Gold Coast, QLD 5
Ballarat, VIC 3
Canberra, ACT 3
Sunshine Coast, QLD 2
Gawler, SA 2
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Eden, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • xKingOfCamo KingOfCamo (@xKingOfCamo) reported

    @NBN_Australia @Telstra Can you sort your **** out!? There should be no outages during lockdown, what an absolute joke of a service. No formal notification received either… great work 🤬😡.

  • EliseWatsonia Elise Watson (@EliseWatsonia) reported

    @superloopnet Terrible service that keeps disconnecting the NBN every single evening.

  • SirAdamHQ Adam🇦🇺🐫 (@SirAdamHQ) reported

    @LangsFeed I find that opposition leaders are always bark and no bite and don’t see Albanese as any different I mean essentially it’s his job to make these sort of promises NBN fix could be funded but I highly doubt he’ll even mention the HSR post election

  • jakemreid Jake Reid (@jakemreid) reported from Cairns, State of Queensland

    @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

  • cinnamoncervine Deerman (@cinnamoncervine) reported

    From a quick google search it says 5G is wireless vs. nbn with cables… we have a massive interference problem in our apartment already i feel like 5G wouldn’t work

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @AravindVw Hey there, sorry to hear you've been affected by the global equipment shortage. From 26 July 2021, nbn has begun connecting new customers to the HFC network, with customers who have been waiting longest to be offered the first available connection appointments. 1/3

  • cfwriter Dr Rachel Franks (she, her) (@cfwriter) reported

    @NBN_Australia Thanks so much for that … Our provider didn’t want to escalate the issue, but I can now say - with certainty - that’s the right thing to do.

  • LangsFeed Jack Lang (@LangsFeed) reported

    I just want 2 things if albanese is elected 1. fix the NBN 2. fund some ******* rail infrastructure projects

  • tbapb5 PB001 (@tbapb5) reported

    @JamesSaretta @NBN_Australia Meant to be getting 25mbps only 10-12mbps; is this what $69.95/month delivers @NBN_Australia? I think this is a debacle and is this your issue or my retailer? Who’s broken my contract for non delivery?

  • MaksymPolyakov Maksym Polyakov (@MaksymPolyakov) reported

    @StevenBondSmith I lived in NBN-free "island" far from the exchange, so it was very slow. I do not think there is/was "cable" broadband in AU and NZ, only ADSL and now fiber.

  • SerenaMoana Serena (@SerenaMoana) reported

    and seeing as 5g plans on @telstra are powered purely through telstra and not held down by nbn pricing and the like, they should have more flexability

  • angus_gibbins Angus Gibbins (@angus_gibbins) reported

    Hey @superloopnet, I work from home and Tuesday's unscheduled NBN outage was a big hamper on my producitivity. Are you or NBN Co able to provide a credit for the outage at all?

  • JamesSaretta James Saretta (@JamesSaretta) reported

    What the hell @NBN_Australia who does work in the middle of the say when people are locked down and working from home ????

  • ChrisMTofer Chris Tofer (@ChrisMTofer) reported

    @Optus I have a fault with my NBN FTTC Network connection device and don’t have any internet service. I’ve tried all the troubleshooting. How do I go about having this faulty device replaced?

  • mateoyoyo mat (@mateoyoyo) reported

    @MrKRudd Everytime your internet lags or cuts off because of the ****** copper network "NBN", remember it was Murdoch that stopped the Fibre NBN To maintain control of narrative

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