NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 290 |
| Sydney, NSW | 213 |
| Brisbane, QLD | 195 |
| Adelaide, SA | 124 |
| Perth, WA | 55 |
| Rosalie Plains, QLD | 3 |
| Sunshine Coast, QLD | 3 |
| Wollongong, NSW | 2 |
| Barrington, TAS | 2 |
| Connewarre, VIC | 2 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Gold Coast, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathon Momsen
(@JonathonMomsen) reported
@HaydenJOConnor See also renewable energy, EVs, social housing, healthcare, public service, post office, NBN FTP, ABC, etc
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AK
(@AKtech2021) reported
hey @Aussie_BB why you are advertising on TV for 250mbps plan the majority of Australians cant get that , just put this into your mind #nbn when I see it , I say WTF is this ad , as I cannot get over 100mbos with this **** FTTN anyway
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nickrosstech
(@NickRossTech) reported
Is it really all coincidence that the first time I'm stuck home sick in years, the internet is down and the techs are on strike? #nbn #auspol
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Jim B
(@jimbroson) reported
@Telstra Hi Laura, yes NBN are aware. @NBN_Australia informed me today that I need to get "your service provider to raise a “service restoration” ticket to have the lead in cable + riser re-installed". But I've had a ticket with Telstra since the day of damage (INC13664113).
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Derek Porter
(@Derek_Porter86) reported
@stouffer222 @MyRepublicAU A customer of mine - NBN/HFC in Leichhardt is offline, power on - downstream blinking - upstream and online OFF, NBN issue.
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nbn™ Australia
(@NBN_Australia) reported
@ScipioAfricnus unplugging all connections to the nbn network connection device (NCD) including power, telephone cable and Ethernet cable to the home / Wi-Fi gateway for the duration of the storm. This will result in the loss of service until the NCD is re-connected. This is similar to 2/3
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Come_on_man
(@stevol321) reported
@psaggo @AlboMP @MurrayWatt Both Labor designed policies, both left to the LNP to make work, NBN is now at 99% of premises compared to Labors 50000 premises in 4 years and robodebt was Plibersek’s idea for which she was praised, that was closed down by the LNP when it failed like every other Labor policy
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Lenna Leprena ⭐️⭐️⭐️⭐️⭐️
(@LennaLeprena) reported
We are 64th on the transition to renewables list...a MASSIVE FAIL from PMSM yet again..70th on the NBN list, MASSIVE FAIL yet again..we are now on the nose in America, China, India and the EU, MASSIVE FAIL No3...and on and on it goes..
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Jim B
(@jimbroson) reported
Hi @Telstra, two months ago, a council tree fell onto the @NBN_Australia cable connected to my house, snapping it. Can I please get in touch someone local to contact me? Really, really struggling to get your O/S Telstra support and local NBN support on the same page. Please help!
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Ron Ruys
(@RonRuys1) reported
@john_JustFacts @TurnbullMalcolm Most NBN installations are terrible and should be addressed There is no workmanship standards anymore
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Sydney Spurs
(@sydneyspurs) reported
@bwalen @Telstra Just an update from an hour with Telstra. They’re now saying it’s an nbn outage
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Lucas Harris
(@mrlucasharris) reported
Hi @NBN_Australia Are you experiencing errors when providers try to book appointments with your techs? This is the reason @TPG_Telecom has given for our service being down since last Thursday and no timeline for it being fixed!
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Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra Our Nbn connection has been down since 11:40 ish am - the HFC NTD has been unable to establish a connection, and we're located in Leichhardt, like other users who have been reporting a problem.
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Rob
(@bohemothbibby) reported
@Brad59414697 @billshortenmp @lindareynoldswa Just like their NBN, it was never feasible, and poorly constructed. The LNP went too hard on cuts for that, but it was a joke either way, at least it’s actually getting done, it would have fallen over under them. They promise the world and deliver an atlas...
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Woz
(@notTHEwoz) reported
@NBN_Australia NBN Techs have been out multiple times to fix lines in our street. They all say the same thing: Old crappy copper and connections as well as too far from node.