NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 275 |
| Melbourne, VIC | 266 |
| Adelaide, SA | 166 |
| Brisbane, QLD | 159 |
| Perth, WA | 55 |
| Rosalie Plains, QLD | 3 |
| Canberra, ACT | 2 |
| Gold Coast, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Newcastle, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
| Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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#BoycottMurdoch
(@join_your_union) reported
@simonahac @mattjcan A shame this government didn’t spend time fixing real problems like, oh I don’t know….. A decent climate policy Purpose built quarantine facilities Tax reform The aged care sector Education The NBN Disability discrimination
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John Heidemann
(@John_Heidemann) reported
from
Brisbane, State of Queensland
@steeviepee @ParamountPlusAU Reality is there are a number of factors that may affect performance. I’m on an NBN100 service so enjoy a good connection right from the start. I’m using an Apple TV device connected to a gigabit wired connection to my router and NBN. Everything is stable and no slow links. 1/2
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CinNoWriMo
(@skyalin) reported
@yaleman43381258 At least if it were actually NBN the TIO would give a ****.
-
Buts
(@butsandcats) reported
@KoEngineers @BelongAU We aren't even Belong customers and because they have an active connection with NBN we are unable to connect to the internet with our new ISP. The email support is hopeless and takes at least a day for each useless reply. Phone line non-existent. Support articles online dont help
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SimulationScrape
(@Simulscrape) reported
Just installed Starlink here at the farm.. fibre speed and latest.. NBN is stone dead. Capitalism propels mankind forward, never government. @ScottMorrisonMP cc @RitaPanahi
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muwa 🦀
(@muwayuu1) reported
OK jst found out my connection might b so bad because they’re working on the nbn in my suburb to make it faster! so hopefully when they’re done i can go back to streaming semi consistently lol
-
kermi
(@Kermitron) reported
@Telstra After speaking with tech support last night we switched the modem to 4G backup. Apparently there’s NBN maintenance happening tonight so we’ll test it again in the morning.
-
iiNet
(@iiNet) reported
@audinosaur Thanks for the tweet! There's an unplanned outage affecting services in your area today. No estimated time of restoration was provided by NBN but this is now being investigated. Apologies for any inconvenience. -John
-
Thomas Parkes
(@_thomasparkes) reported
@matticus_flinch @NBN_Australia A mate has, no issues.
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Cass from 🤡🌏
(@KaidenOZ) reported
@CBrown109 @DHLGlobal if it came down too it, i would trust musk more than the government. anyone on the NBN is sending everything to the OZ government anyway...at least with Starlink i can get decent net and get off the NBN dumpsterfire.
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Buts
(@butsandcats) reported
@NBN_Australia my ISP at my new address is saying that they are unable to connect with NBN due to another service provider already having a connection. I don't know how to content the other ISP what should I do?
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MARY GLASS
(@mary_glass) reported
@Telstra @NBN_Australia can you please investigate what is going on with inconsistencies in the connection in Maylands WA, Ferguson Street/Sherwood Street. For the past 4 weeks it constantly drops in and out. Has anyone reported this issue?
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Ben Raue
(@benraue) reported
Our NBN is out, probably until Tuesday. Our mobile reception is so poor we basically can’t get anything to load on our computers and I’m supposed to record a podcast at 10am.
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Luke Bartolo
(@LukeBartolo1) reported
Wifi went down in X-ray place the other day. One of the staff told me our country’s poor NBN made us a target for foreign powers to invade and attack Australia. He then said we should all invest in cyanide capsules! #cheerful
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CryptoAus
(@CryptoAus4) reported
@baegle527 Just make sure you are connecting to the right internet socket in the wall. I had the same problem cause the router otherwise defaults to 3G instead of nbn and gets ****** up. Try changing the socket ,restart and give it a try