NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 310
Sydney, NSW 247
Melbourne, VIC 183
Adelaide, SA 78
Perth, WA 53
Gold Coast, QLD 6
Ballarat, VIC 3
Canberra, ACT 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TraceyLeeHolmes Tracey Holmes (@TraceyLeeHolmes) reported

    Internet not working at home for past week. @telstra assistant says @NBN_Australia can visit to fix, first appointment available June 7. ‘Is that ok?’ he says. I don’t think so. What do you think?

  • mrandmac MackStar - 100%_safe* happy daze (@mrandmac) reported

    @sj_bowden Telstra was coming around sometime between 8am and 8pm to fix the NBN connection, so you know, didn’t want to miss that.

  • bkbaguley kbaguley (@bkbaguley) reported

    @BelindaJones68 Yes...NBN Channel 3 /9 were absolutely obsessed with following around the smirking gift giver Barilaro ...giving him loads of free press at EVERY opportunity!!!! And they consistently made efforts to talk down Jodie McKay!!! Such BLATANT partisan media coverage!!!

  • uzerid Ev (@uzerid) reported

    @__tim_c Hey Tim. We’re with Internode & still having heaps of problems with speed & drop outs. Had NBN out here & supposedly fixed the line. Paid a guy to look at our system & even bought a new modem. Still slow & just dropped out again. We notice certain times of day we get less speed.

  • joandaniel65 Joan Daniel (@joandaniel65) reported

    @somewherein84 Wait 'til you shift to NBN and they neglect to transfer your date of birth. The number of people telling me I didn't know when I was born wore me down. The charade continued for months. Couldn't access my account. Had to get bills posted. Stuff of nightmares.

  • khuzai Khuzaini Sani (@khuzai) reported

    @NBN_Australia internet is down, already done some tests with ISP @AussieBroadband, we think it's NBN but no outages detected on your site. Please check.

  • damana Mana (@damana) reported

    @Telstra Called help a d that too 25 mins just to get by the first guy who wouldn’t confirm me with anything but my account number. Painful. Now waiting to be transferred to someone on the NBN connections team. Is this what service has become with Telstra?

  • bradhooperarch Brad Hooper 🔴⚪️💙 (@bradhooperarch) reported

    @hipstergeddon Thankfully the NBN is so slow there’s time to catch & stick.

  • arashixeito Ari (@arashixeito) reported

    @MyRepublicAU Internet down in 4211, qld since 10.15am. Restarted and stuffs already. Checked NBN nothing wrong with it

  • _melindawang Melinda **** (@_melindawang) reported

    Holy crap NBN is so **** my download speed is 1 mbps

  • TastyLens Alana Hadfield (@TastyLens) reported

    @GregDowney1 From an aggrieved and wifi-less customer: Could you solve the NBN rollout first please? Maybe Mel needs her own gig?

  • michaeladaily Michaela (@michaeladaily) reported

    Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess

  • MelissaCarlso20 Melissa Carlson (@MelissaCarlso20) reported

    @TraceyLeeHolmes @Telstra @NBN_Australia Unfortunately nbn co are having issues with their booking system, as well as recent strikes. But no it’s not good enough

  • digory Darren Neimke (@digory) reported

    @alattimore Just general slowness while watching a movie tonight. My issue with NBN is that it doesn't seem to get better. You'd think that, year-on-year, we'd see improvements in speed and reliability, but I don't see them.

  • davisjodie70 greber-davis70 (@davisjodie70) reported

    @Telstra Well I am still on hold after more than an hour with supposed experts in the nbn fault team to simply cancel a phone redirection and cancel an appointment for tomorrow... I guess I would like to know if you would consider that fair and reasonable customer service?

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