NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:


national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 1440
Melbourne, VIC 1438
Brisbane, QLD 752
Perth, WA 672
Adelaide, SA 515
Canberra, ACT 33
Hobart, TAS 24
Gold Coast, QLD 12
Launceston, TAS 7
Central Coast, NSW 7
Wollongong, NSW 5
Newcastle, NSW 5
Geelong, VIC 5
Townsville, QLD 5
Long Forest, VIC 4
Mandurah, WA 3
Mackay, QLD 3
Darwin, NT 3
Rockingham, WA 3
Strathfield, NSW 3
Sunshine Coast, QLD 3
Coffs Harbour, NSW 2
Port Macquarie, NSW 2
Albury, NSW 2
West Busselton, WA 2
Geraldton, WA 2
Vasse, WA 2
Maitland, NSW 2
Cleveland, NSW 2
Liverpool, NSW 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • heyheyjacs jacs (@heyheyjacs) reported

    Why does the NBN warn of an all day outage that never eventuates? I was going to make an effort to go into the office and thought **** it, I’ll find something to do offline. Internet worked all day.

  • TheFusedHybrid FusedHybrid (@TheFusedHybrid) reported

    @Telstra @TheMiniHybrid Listen here, we have escalated so many times to your NBN team and the NBN themselves, it has not been fixed, we keep getting told it has been fixed and guess what it is still no fixed. I don't know your relationship with NBN is but tell them to PROPERLY fix it already !

  • cshawaus Chris Shaw (@cshawaus) reported

    @Aussie_BB doesn't seem to be the issue from what I can tell. Looks like @NBN_Australia is having a good old meltdown right now

  • dancmac Daniel McKenzie (@dancmac) reported

    @NBN_Australia there’s been a random outage in Melbourne (3181) since just after 3pm AEDT. Working from home not going great; any updates? #nbn

  • LocalReason Ian (@LocalReason) reported

    @NBN_Australia I am still wondering when will this be publicly available April? You have to have the installation schedule months, if not year in advance, so why not let use see it. Especially if we are about to spend many $$$$ on our company network upgrade which might have to thrown away.

  • mzblueyz1 Mzblueyz (@mzblueyz1) reported

    @GourmetMale @ChrisMinnsMP Technology, like when they forced us into NBN which is **** and outdated.

  • TheMiniHybrid MiniHybrid (@TheMiniHybrid) reported

    @Telstra Your troubleshooting is stupid! What makes you think it will work the 5-10 times we’ve done it! Also replacing the modem 4x doesn’t help. Why would the nbn technician escalate the issue to an engineer in the first place if it was that simple to solve? We’re not dumb.

  • Adam_Goldman Adam (@Adam_Goldman) reported from Fairhaven, State of Victoria

    4 years of slow @NBN_Australia constant drop outs. 6 technician appointments. Numerous ‘repairs’ to the node. Yesterday they worked out we were connected to the wrong node, 2km away rather than the one they had been fixing 200 metres away. Thanks, all good now…

  • just_brash Justin Brash 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🍸📷🐱 (@just_brash) reported

    @tingeling_au I use 100% mobile data, not from iiNet (I had an argument with them in 2020) at home, no NBN at all. Fluctuates between 4G & 5G. Works beautifully for me. No problems.

  • Linda36993618 Linda (@Linda36993618) reported

    @tingeling_au Is it a city thing? I have never had a prob with NBN in my home town.

  • MarkinInOz Mark (@MarkinInOz) reported

    @chromecastings Luckily they're building a new NBN to resolve these weather related issues.. oh hang on we did that..

  • SC21012022 studiosoundguy (@SC21012022) reported

    @SallyLawry We need a royal commission into the NBN next, taxpayers should be getting refunded for a second rate network provided to Aussies.

  • GraingerSteven Steven Grainger (@GraingerSteven) reported

    @Optus just put a address into nbn check and reported no fixed line service available. I thought nbn was available australia wide in populated areas.

  • ReidParker_ Reid Parker (@ReidParker_) reported

    Whenever the NBN goes down, my mobile data turns to **** while all the nerds in the neighbourhood tether to their phones to keep working. Relax, people!

  • coluanaigh Chris Ó Luanaigh (@coluanaigh) reported

    @AngryExile @NBN_Australia In my case it’s the 3rd night of the problem being NBN’s care of the notifications from the retailer

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