NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 286
Sydney, NSW 233
Melbourne, VIC 229
Adelaide, SA 110
Perth, WA 48
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Connewarre, VIC 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TinfoilhatterOz Tinfoilhatter (@TinfoilhatterOz) reported

    @Studio26151 Because #LNPDisgrace scrapped optic fibre #NBN & built cheap & nasty using obsolete technology connected to the original corroding copper telecommunications network? Or maybe he's being slowly raptured, atom by atom?

  • TheProselytiser Proselytiser (@TheProselytiser) reported

    @MurrayWatt @RichardMarlesMP Hi Murray, can u pls ask some serious questions about the unreliablity of comms here?? No NBN, copper land lines, mobile or internet for a full week. It cost lives. People died. We need contingencies so this never happens again.

  • gregoburnetti Greg Burnett (@gregoburnetti) reported

    @staffo_sez @centrelinkgovau @ServicesGovAU Same web designers for nbn suppliers when you need help?

  • Jabbatron Jabba (@Jabbatron) reported

    Hey friends, does anyone have a recommended method of dealing with @Telstra ? I've had some success before but currently in an infinite deathloop since November in regards to installing NBN and/or help with a 5G modem not functioning properly....

  • IanWatts_ Ian Watts (@IanWatts_) reported

    9 hours and counting over three different occasions to sort out NBN (and one missed visit due to a Telstra mess up) and still no closer. Amazing customer service @Telstra.. a new low even for you.

  • belongil belongil (@belongil) reported

    @NBN_Australia which areas? The worst area was woodburn & it is now fixed. Which area is affecting Ballina, Byron Bay & Mulumbimby

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    SMALL BUSINESSES, YOU CAN’T AFFORD TO BECOME #Telstra VICTIMS. @Telstra @andy_penn What is #Telstra’s toothless social media team there for if it can’t solve any problems about my NBN order, ****** up since Nov? What is its purpose? I’d say #Telstra can’t answer this, either.

  • OMGTheMess Old Soldier (@OMGTheMess) reported

    @voicesraised Yes they created the NBN and destroyed Oz telco Announced an unfunded NDIS, and Taxed poor people Brilliant

  • Kenshin2233 Sijia Chen (@Kenshin2233) reported

    @Telstra Hi, is there a mass Telstra outage in Burwood NSW today? I’ve had disconnections all month sporadically throughout the day, but have been disconnected since 2pm today. My Telstra NBN isn’t working, back-up mobile network doesn’t work and even Telstra mobile is only 3G..

  • rizzchit Rizz | (@rizzchit) reported

    @NBN_Australia so why is it still on copper? including the 50,000km you bought in 2020? joke of a system made to get more money out of tax payers when they need to upgrade it in 5 years because its so slow.

  • zazzastack zazzastack (@zazzastack) reported

    Hi! NBN should be fixed early on Wednesday! Looking at a possible return of stream on Wednesday afternoon if they fix it properly 👀🎉

  • jasonandrade Jason Andrade (@jasonandrade) reported

    @AjaanMark State borders do lock you into that particular State’s vision to support its regional communities.. The NBN was (is?) meant to address that on a national scale. It’s still going to have an economic case though. 10k x $60 + 10k x $30 is a revenue base of $90k per month.

  • TFalkingham Tom Falkingham (@TFalkingham) reported

    @captain_stavros @JosephArmand1 @heatheracitizen Oh, really? "My own party wouldn't let me govern!" Turnbull has been as unaccountable for bungling the NBN & doing FA on climate change as Howard was for children overboard & Iraq WMD lies. If he wanted to help, he'd confirm that MSM always lower the bar for the LNP & bugger off.

  • TomCompagnoni Tom Compagnoni (@TomCompagnoni) reported

    @Jabbatron @Telstra Yea, the telecommunications ombudsman. File a formal complaint with them (they are very used to this process) - then they will have a hard deadline to resolve your issue. This is how I’ve had to end up handling issues I’ve had with Telstra, Optus and the NBN. Good luck!

  • learningkind1 Ange Robinson (@learningkind1) reported

    @NBN_Australia We look forward to the network not lost being & needing fixing every time it rains, the network is sub-standard, we suffer real costs because of it. Our ISP blames your network. Sub-standard service does not cut it when you have paying customers. What will be done to prevent it?

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