NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 274
Sydney, NSW 216
Brisbane, QLD 197
Adelaide, SA 120
Perth, WA 50
Sunshine Coast, QLD 3
Barrington, TAS 2
Connewarre, VIC 2
Rosalie Plains, QLD 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Gruffy666 Gurken-Truppführer 🦖🤘 (@Gruffy666) reported

    @RossFloate My old ISP keeps calling me about how I MUST move to the NBN; after I quit their **** service and extracted $100s from them over how they handled the last 'you MUST move to the NBN' call. FFS... @Telstra_news

  • remocyau remocy ︻デ═一 (@remocyau) reported

    @barcotic @bluddx @NBN_Australia shut up idiot

  • YRN_Australia Yellow Rock Networks (@YRN_Australia) reported

    Day 4 with absolutely no internet connectivity on NBN's FTTN. In parts of @stemplemanmp's electorate, the pits which "protect" the copper cables and joints are full of water and not draining. If only there was a solution to the decrepit remnants of the obsolete copper network...

  • yabbietol 🌊Terry Ó Laoire 🚒 (@yabbietol) reported

    @Brixchip819 @MorpheusBeing @QuentinDempster After 7 months of trying to get Satellite NBN to work I gave up. The TIO got me a complete refund of all money I had spent on the NBN. I went back to Telstra ADSL 2 and though slow & on 60 yr old copper, it is more reliable & much less latency. I may try Starlink next year?

  • forcemajeure76 forcemajeure (@forcemajeure76) reported

    @iinet NBN just died here in east Melbourne. Got no service. Nada. Zilch.

  • migrantlaw Australia is a hoax (@migrantlaw) reported

    Australians are being taken for mugs about #broadband and #NBN. Now based in Portugal (not Germany, Japan or SKorea) I have 200 down 100 up + 140 TV + landline for about AU$65 p.mth. Could get 1Gb/200 + 170 TV + 2 mobile nos for $120. Mind you, TV is mostly crap.

  • brizman51 brizman51 (@brizman51) reported

    @QuentinDempster I have NBN. No issues.

  • yabbietol 🌊Terry Ó Laoire 🚒 (@yabbietol) reported

    @MorpheusBeing @QuentinDempster Contact the Telecommunications Industry Ombudsman (TIO) they get a response from your provider, my satellite provider was rubbish very slow, lots of latency and dropouts. The technology for NBN Satellite service is rubbish and the advertised performance is never achieved #NBNfail

  • NigelJohnHarri1 Nigel John Harris (@NigelJohnHarri1) reported

    @QuentinDempster I had woeful fibre to the node NBN in Fremantle, Western Australia. I had regular outages a few of which saw me without internet for a week or more. I now have an excellent fixed wireless service provided by a local company.

  • tinyandtrash jennaye 🏳️‍🌈 (@tinyandtrash) reported

    😭 my internet NBN has been so bad this past week that every stream has crashed at least 2 or more.. & it's just so disheartening to see as I try to stream, but good news - I am changing service providers from Optus to @Aussie_BB where i heard great things about! fingers crossed!

  • RossFloate Ross Floate (@RossFloate) reported

    @smellersaurus So bloody dodgy. In the time I’ve waited for resolution to connection issues, I managed to get a 1gbps connection installed by Aussie Broadband in a house that had never been connected to either phone or nbn before. I’m ropable.

  • MorpheusBeing 💧🕯Morpheus🦘 (@MorpheusBeing) reported

    @QuentinDempster My nbn satellite with current provider in remote area is crap. I pay for 25/5 and rarely get 5/1. Says nothing wrong and that is how it is. On contact to end of January when swapping provider.

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @kezz78 Hi Kezz, We can see that NBN Co has just advised of an outage in the area. NBN Co is investigating a network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway. [1/2] -Jhoey

  • RuncibleH Captain Nemo's Left Sock. YMMV. GSPs rock.🐕 💉💉 (@RuncibleH) reported

    @QuentinDempster @vesica13b When it was installed the NBN techie said not to expect much as the cables between my house and the node (1 km away) were some of the worst he had seen. When a sports event is on (like State of Origin) my line speed drops into the 200-500kbs range as people stream it.

  • QuentinDempster Quentin Dempster (@QuentinDempster) reported

    Communications Minister @PaulFletcherMP says when pandemic hit 98% of Australians were able to connect to NBN broadband. He damns @MRowlandMP ALP current NBN fibre to the premises policy as undeliverable. Digital economy infrastructure should be a major election issue.

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