NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 237
Sydney, NSW 228
Melbourne, VIC 191
Adelaide, SA 75
Perth, WA 53
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Steve_Rodgers Stephen Rodgers (@Steve_Rodgers) reported

    My ISP tells me "Foxtel service is being removing (sic) as NBN service is getting provisioned all over Australia." Coincidentally Foxtel last week offered free installation of satellite dish and upgraded set-top box if I ditched my cable service. Something's up.

  • parker_vmg3 @murdochs_monkey (@parker_vmg3) reported

    @CannabisFairy69 @Kynes99 yes. the NBN is a worthless piece of crap. The stock price is the only thing that they worry about. IP's are a fraud.

  • coljac Colin Jacobs (@coljac) reported

    Does anybody know when and if @NBN_Australia will revive "technology choice"? The fact that they were overwhelmed says a lot. I'm about to be stuck with HFC, may have a terrible impact on my ability to work from home. #NBN

  • vic71king Victoria King (@vic71king) reported

    Does anyone else’s nbn cut out when it rains 😶

  • TylerConstable1 Tyler (@TylerConstable1) reported

    @NBN_Australia Is anyone else having issues getting an NBN box set up/nbn appointment through their provider? Set up my internet over a week ago and still keep getting the same response saying “we can’t organise a time as NBN’s scheduling service isn’t working at the moment”

  • I_AN_T Isaac Thompson ✨ WEAR A MASK (@I_AN_T) reported

    tryna check my mobile plan bc never a bad idea to keep on top of them and as i log in my nbn goes 'hey. im going to hijack this tab and open mymodem' ho it doesnt work stop doing it

  • theluciebee Lucie 'just wear the f***ing mask' Bee (@theluciebee) reported

    @ozcjr @Rachel_Organa So we can't get NBN here. South Brisbane/West End fibre situation is a bit of a **** show. We've been on 4G Broadband with Optus. Speeds have been a bit shifty but lately ATROCIOUS & tech support at Optus pretty much just told us to tap out.

  • clovar Chloé @ Clovar Creative (@clovar) reported

    Do not consider or ever go with @Internode for your NBN or any services. They couldn’t run a chook raffle little own managing internet services. Poor form guys

  • CannabisFairy69 Dezza Murphy ... Retweeted ... (@CannabisFairy69) reported

    @Kynes99 @parker_vmg3 Our ISP recently slowed our 40/100 HFC connection to 20/100, or I had to pay $20/m more for the old speed. BTW, the exact same part numbers are on replaced components as what was installed 20yr ago and it still goes down when windy/raining... 😳 #NBN #auspol

  • laurenmartyn Lauren Martyn (@laurenmartyn) reported

    @startrack we’ve missed a delivery and the online missed delivery portal is not working. This is just an Arris box for the NBN - the internet company really let us down. I need it urgently. Call centre can’t tell me where it is. Please help.

  • farquad01 gary nielsen (@farquad01) reported

    @descry @NBN_Australia I'm also paying for a gigabit service and I expect to see damn close to those speeds all the time not under half that's rediculous.

  • raf_rahman_058 S M Ashrafur Rahman (@raf_rahman_058) reported

    @BelongAU hi Belong, i was waiting for a nbn technician to come and fix my nbn connection from 8am to 12pm taking leave from office. No one came and still no internet. I can’t take leave everyday to attend the technician. No response from you too. Can you help as soon as possible

  • DianaPegoraro Diana Pegoraro (@DianaPegoraro) reported

    @KleinRevd @victa810 @deniseshrivell History is full of industrial transitions, we're going through some now. Everyone except the print and broadcast media saw it coming and made no preparation. They could've capitalised on high speed coms but got left behind. And wonder if slow NBN aimed to save them.

  • descry Descry 🇦🇺 // Twitch: DescryAU (@descry) reported

    @NBN_Australia your "NBN Policer" in perth is too aggressive and is causing upload issues for people near their advertised speeds. This started on the 10th~12th and is not resolved. Needs immediate investigation.

  • GregLomas1 Greg Lomas (@GregLomas1) reported

    @NBN_Australia I just checked my nbn billing and I may have to start paying in a few more months. Who's the next service provider that will sell to me based on information provided by you guys rather than facts? I don't like paying for under-performing services

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