NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 325 |
| Sydney, NSW | 245 |
| Melbourne, VIC | 233 |
| Adelaide, SA | 88 |
| Perth, WA | 49 |
| Rosalie Plains, QLD | 3 |
| Gold Coast, QLD | 3 |
| Gisborne, VIC | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Toowoomba, QLD | 1 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Scarkii
(@MoonfireDragons) reported
apparently im moving out again so i may not be able to stream for a few weeks after that happens, since we'll have to setup NBN and all that, gonna be rapidly draining money yet again cause my father has very poor financial choices
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Ms D
(@ms_dines) reported
@NBN_Australia How about you fix the unfairness of having some people getting fttp for free whilst others have to pay tens of thousands to upgrade?
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Ignatius Tse
(@Ignatius_Tse) reported
@iiNet there is an unplanned @NBN_Australia power outage in Croydon NSW. Why does your support page say there are no issues?
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Bill Weaver
(@Bill_Weaver) reported
@StephenFenech Hi mate, which would you choose between the tri-band Orbi using AC3000 (RBK50 $378 Officeworks) or dual-band Orbi using wi-fi 6 (RBK352 $329 Bing Lee)? My issue is low wifi signal at my printer with NBN provided router. Not a huge number of devices in use.
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Mayank Kool
(@mynkkool) reported
Hey #nbn, I have lived in 3 countries and this is my worst experience to get an internet connection. Any chance you can resolve your “signal issues” at 20 Kimberley court, Bella Vista. It’s going to be a month without internet Can’t believe #nbn u r getting away with this service
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Kronsteen
(@Kronsteen2) reported
@p4ndr_ @jasonandrade Right, and if the LNP hadn't **** the NBN everyone would have had speed like that 5 years ago and for half the price.
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johnhand
(@Nixonhand) reported
@Telstra with twitter -most time ?. nbn in 60 mints -2-3 times cut off 10'-20'-30' day time same times 5-7 pm . In the past i have telstra have make better connection . again few weeks the signal low as ever 5mbs
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jacinta m Tobin
(@jacintamtobin) reported
@NBN_Australia Except don’t expect any service if you live in apollo bay. Had a great service last year 40 mbs and now due lack of maintenance down to 5 mbs - and no indication when fixed
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Geoff
(@GRayzor66) reported
@Telstra No actually you cant help , its a outage , 3 days now , but with the petty squabbling and game playing between telstra and nbn its the clients who suffer from lack of transparency and ridiculously long service calls …
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Cormac Farrell
(@jagungal1) reported
Hot tip if you are in Canberra and @iiNet offer their wireless NBN service - run! Pretty dreadful service, cannot stream TV and be on the computer at the same time. No response to emails, and their customer service line has a one hour wait 🤬
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Ignatius Tse
(@Ignatius_Tse) reported
@iiNet You have still not answered the question of why the iiNet status page is not showing the outage issue when the NBN status page does. Your support system is broken.
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nbn™ Australia
(@NBN_Australia) reported
"...this growth is primarily driven by the increase in our customer base with an additional 460K homes & businesses connecting to the nbn™ network over the past 12 months bringing the total number of premises activated on the network to 8.4 million... " Philip Knox, CFO
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Mr Krabappel
(@Ifyousa54251090) reported
@robair20 That commercial about the NBN, just now, was not stupid. Oh, you mean MAFS. Yeah, good point.
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A30AEW&C
(@a30aew) reported
@dpgrunge @DoctorKarl Frequent dropouts despite reasonably ok upload/download speeds. Length of copper must have been > 50m and installed since the 1960s. Recently replaced by NBN (Telstra) (with new copper t/p) at no cost. Service is much improved.
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health&tech
(@chiman321) reported
Lefties stay calm.. It’s an election tactic designed to wedge ALP. Followed with attacks via scomo slogans. The smart thing is support with conditions. It’s the same as Dutton war mongering. It allows them to attack labour for been sympathetic, NBN/$$, Tamper/Nauru/soft on boats