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NBN

NBN Outage Map

The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • geoffrey_payne
    Geoff Payne (@geoffrey_payne) reported

    😒 had FTTP NBN connected 2 weeks, incredibly slow speeds, pages don't load & sound intermittent, NBN website says, any/all issues regarding performance MUST go to ISP, they are charging me for 500 Mb/sec.....I'm receiving 80 Mb/sec download speed currently @NBN_Australia 😞

  • jshster
    FML (@jshster) reported

    @PieNorthern I haven't had a problem in ages... since we upgraded to NBN high speed. Hate to say it but it might be a tech problem. Although I do get it!

  • nonnygb
    Nonny (@nonnygb) reported

    @Jenbox360 Nah that's not torture... I've finally convinced my ISP & NBN here there's an issue with my fibre connection with 40+ dropouts a day. It's taken them a month & 4 callouts to finally accept it's not my hardware or within my property. I was losing my mind.

  • orstraya
    Orstraya (@orstraya) reported

    @FarCueCunce Contractor for NBN Co. My olds were hooked up 10yrs ago and while they used the existing Telstra conduit to the house, the inside install was terrible - left a big hole in the wall behind the NTU, which let spiders into the house until I found it years later and patched it up.

  • Mezmarr
    Mezmarr (@Mezmarr) reported

    @NBN_Australia @NBN_Australia still no internet. Guess I'll just tell my work that you guys will cover the losses incurred by being down.

  • jadedfissure
    jaded ( ジェイドフィッシュア ) (@jadedfissure) reported

    @realRick_AUS Out in rural NSW, the max I could get was 50Mbps. And it took 3 months and a really good tech - (who got silenced) to tell me that they had a broken cable on my run and they needed to rerun the cables for about 50 feet. 7 visits I think I have 3 months with nothing before that! And every time it rained, I lost connection for hours I was the middle of the work day. Aussie Broadband were the only ones who kept me sane - NBN itself was (and is) rubbish, but Aussie was amazing.

  • c0n_AU
    Con! (@c0n_AU) reported

    @BeauGiles Typically, no. For the cost of a backup device/SIM/NBN or even Starlink, it would pay for itself in an hour of an outage like this!

  • KribbyVT
    Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reported

    When my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it

  • HarrarLongberry
    Harrar Longberry (@HarrarLongberry) reported

    @BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.

  • DissentingS
    DissentingSkeptic (@DissentingS) reported

    Speed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.

  • tayser82
    Alastair Taylor (@tayser82) reported

    @OperationalInc1 Whenever the NBN low-earth orbit satelitte service kicks off (Amazon's burgeoning network), the backup should switch to that. Aside from some parts of inner Perth/Melb/Syd/Bris, all of the rail network is on the surface and will be able to uplink, I would have thought.

  • ttmoari
    Tim (@ttmoari) reported

    @SydneyCityTV Those horrendous pins are still being worn. WIN News’ product is piss poor compared to NBN News. But the latter will probably become rubbish in time.

  • MCLove2024
    Madeleine Love (@MCLove2024) reported

    We're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.

  • bigRD73
    Shane (@bigRD73) reported

    @blowingtom2 @SenSHenderson It would be as bad as NBN co if they didn't.

  • GarfieldR1966
    Garfield C. Reynolds (@GarfieldR1966) reported

    @NBN_Australia Here I am almost 2 weeks later and still regular interruptions while NBN lists our address as subject to network degradation. I have contacted my provider and they then check with NBN and I am told work is ongoing. But nothing gets fixed!!!!

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