NBN Outage Map
The map below depicts the most recent cities worldwide where NBN users have reported problems and outages. If you are having an issue with NBN, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 265 |
| Melbourne, VIC | 181 |
| Adelaide, SA | 99 |
| Brisbane, QLD | 117 |
| Parramatta, NSW | 1 |
| Ashfield, NSW | 1 |
| Logan City, QLD | 1 |
| Ocean Shores, NSW | 1 |
| Perth, WA | 57 |
| Gold Coast, QLD | 7 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 1 |
| Colac, VIC | 1 |
| Canberra, ACT | 2 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Not Me (@TravisBoutsas) reported@NBN_Australia So it takes so long to fix it that you have to go back in time in order to resolve it?
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Cyntaria (@Cyntaria_) reportedShoutout to @NBN_Australia for making me wait 6 months for a connection, saying it's ready for service when we still need more work done, then making me wait an indefinite amount of time because they botched the job and didn't even bother testing it.
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Ayleas (@Alyce05396596) reported@Margie43690105 @mgorman43 @NBN_Australia Oh the NBN/Telstra/Foxtel black hole of doom. Good luck trying to get anyone take responsibility for overhead utility lines. FOX says TEL job. TEL says NBN agreed to service within our area. NBN says nah. Then back around the merry go round.
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Optus (@Optus) reported@Vass2016 Hi Vass, really sorry to hear about your ongoing NBN internet connection issue. Let us look into this for you, please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik
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💉💉💉#ottoAbNormalVerbraucher (@BetterStuffToDo) reported@charleyb2355 @jfshart @Monocotyledon Telstra these days a similar level of ugly quality as NBN. Still servicing rural areas with 3G only, lousy overseas outsourced customer support, many and large outages, 5G not deliverinf as promised, etc. Stop praising Telstra.
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Kylie Woods (@KylieWoods3) reported@NBN_Australia so the fourth appointment tomorrow with you in 6 weeks for exactly the same problem we have continued to have. Including the appointment you cancelled, this is now 20 hours of my time, just waiting, let alone all the time on the phone with my ISP. FTTN sucks.
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Digital Psychosis (@digipsychosis) reportedLNP suggesting nuclear power is just like their FTTN NBN rollout. Slow; taking 10 years longer than we need it. Expensive; far more than anything else. Outdated; and therefore pointless. The mere suggestion is absurd. #auspol
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Margaret Morgan ✒📚 🎬 (@Monocotyledon) reported@SusanLa69642683 The only reason for it is that Tony Abbott didn't want anything better for us and gave us a watered down version of Labor's NBN. He tossed Malcolm Turnbull the scrap of meat of implementing it in exchange for the honour of sitting on the front bench.
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Stewart (@willie1foot) reported@mgorman43 @tilleyfab @NBN_Australia I’d be talking to your service provider… it’s their responsibility to advise you of disconnection and offer a replacement. NBNCo isn’t perfect by any means but this doesn’t appear to be their fault.
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SydneyCityTV (@SydneyCityTV) reported@Zampakid A couple of years late, but I can now confirm that Colin Baldwin voiced the headlines in this update! If I'm not mistaken he is now (or at least was until recently, not sure if he was one of the many culled in the service's Nine-ification of 2021) Executive Producer of NBN News.
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This Dalek's Workday 🇺🇦💉💉💉 (@YUHeff2BSoGreen) reportedi'd like to see some actual ******* tips for those on low-income who: don't have gym memberships, don't dine out, don't have netflix etc, are on prepaid mobile, slowest nbn plan, cut down on meat and already know the best time to buy most of their perishables at a steep discount?
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Fearless Friend (@newcastleboyy) reportedIf I close my NBN service, can I still keep my email address? $59.95 a month is a lot for me atm. Will there be a charge to start an NBN plan up again other than the monthly cost? @AussieBroadband @NBN_Australia
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Revd Andrew Klein ( Chaplain) (@KleinRevd) reported@Monocotyledon I like our fast NBN plan ( terms and conditions apply ). In terms of anything it's garbage and when it rains , it's conditional. So fast that at times it's impossible to measure the speed , because it's to slow to even access the web. Thank you Malcolm. I hope for #ICAC .
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Grouponegav 🇦🇺 (@grouponegav) reportedSeriously @Telstra the NBN internet is down, you check on their website and it says it’s ok, you reboot your modems and still not working. Sort this **** out, it’s 2022
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Clarry Bilston (@Clarry103) reported@NBN_Australia + Tangerine Telecom have really worked together to give us their shittiest customer service 👎🏼
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