NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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Check Current Status
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:| Location | Reports |
|---|---|
| Sydney, NSW | 1032 |
| Melbourne, VIC | 926 |
| Brisbane, QLD | 519 |
| Perth, WA | 437 |
| Adelaide, SA | 348 |
| Canberra, ACT | 25 |
| Hobart, TAS | 12 |
| Central Coast, NSW | 12 |
| Gold Coast, QLD | 10 |
| Newcastle, NSW | 7 |
| Townsville, QLD | 7 |
| Albany, WA | 7 |
| Geraldton, WA | 7 |
| Geelong, VIC | 5 |
| Ballarat, VIC | 5 |
| Launceston, TAS | 5 |
| Bendigo, VIC | 4 |
| Cairns, QLD | 4 |
| Kelvin Grove, QLD | 4 |
| Kwinana, WA | 4 |
| Coffs Harbour, NSW | 4 |
| Rockingham, WA | 3 |
| Caulfield South, VIC | 3 |
| Mandurah, WA | 3 |
| Port Stephens, NSW | 3 |
| Darwin, NT | 3 |
| Albury, NSW | 3 |
| Quinns Rocks, WA | 2 |
| Sunshine Coast, QLD | 2 |
| Toowoomba, QLD | 2 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.NBN Issues Reports
Latest outage, problems and issue reports in social media:-
Sachin Bhetwal
(@nepali_legend) reported
@Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong
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Sachin Bhetwal
(@nepali_legend) reported
@Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always
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William
(@wrhollingsworth) reported
@Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.
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Wonderosities
(@Wanderosities) reported
@TPG_Telecom Its already been identified as an NBN outage im just wondering when its going to be fixed. Its been over 12 hours.
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PhoenixParkRacing
(@PhoenixParkRace) reported
@NBN_Australia NBN sucks ****
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Wonderosities
(@Wanderosities) reported
@TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change
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Optus
(@Optus) reported
@Ailuj_Nostrebor Hi Julia - we do apologise that you're facing some troubles with your NBN service. So we can look into this further, could you please DM us? Zac
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🧠Julia Robertson
(@Ailuj_Nostrebor) reported
Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter
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Paul Bamford (@paulbam3@kolektiva.social)
(@paulbam3) reported
@TheProselytiser I have the same problem - pretty sure it's woeful NBN here.
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ive forgotton
(@ivaforgotton) reported
Fuckn Optus worst NBN Provider in Australia 16 plus hours down.
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Andrew Davies
(@Sharkandy72) reported
Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?
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One Angry Eyebrow: and 200 Solemn Faces
(@angry_eyebrow) reported
@David_J_Harley Luckily my modem just switches to 4g when NBN drops out. My only problem will be if there is a power outage. The how will I turn the lights on with no modem power?
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Tim Carabott
(@timcarabott) reported
@Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…
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ive forgotton
(@ivaforgotton) reported
Optus where the *** is the nbn Worst provider in Australia.
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Cameron
(@cameronjhamill) reported
@valeriekhoo @NBN_Australia Did you end up getting your NBN service back up may I ask? I'm entering day 2 of no NBN. Not restricted to my house only but to multiple houses in multiple streets (Colyton 2760). So frustrating.
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