NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 291
Sydney, NSW 217
Brisbane, QLD 193
Adelaide, SA 125
Perth, WA 55
Rosalie Plains, QLD 3
Sunshine Coast, QLD 3
Wollongong, NSW 2
Barrington, TAS 2
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Stanmore, QLD 1
Townsville, QLD 1
Albury, NSW 1
Newcastle, NSW 1
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Gold Coast, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Colac, VIC 1
Cornwallis, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • galumay Ricky🏄🏼‍♂️ (@galumay) reported

    @plebcapital @AussieBroadband No, because of the way NBN wholesale works, the CVC costs are so high that there is no way an ISP can provide all its customers full speed, all of the time. So they run contention ratios leading to congestion and degraded service. The contention ratios ISPs run vary.

  • Nowun6 💧Nowun (@Nowun6) reported

    @phbarratt Assuming you are NBN enabled, get an answering machine with a digital display, it will display number calling. If you do not know the number calling don't answer or wait for them to speak. Spammers will hang up as soon as your answering machine answers 99% of the time.

  • OmgImAlexis Alexis Tyler (@OmgImAlexis) reported

    @neerav “No unlimited plans for 100/40 or faster Performance NBN plans – this means their network performs better“ Not sure how you got this conclusion. Users using their allotted quota isn’t the issue. It’s the ISP overselling what they have.

  • AndrewIanWilson Andrew I Wilson (@AndrewIanWilson) reported

    @mariewalsh18 I will never forgive him for the NBN debacle. He knew what he was doing was wrong. He lied, and we are paying the price of those lies

  • gavinwsmith1 Gavin (@gavinwsmith1) reported

    @adamajacoby I would add their deliberate under-investment in social and material infrastructure as well. NBN, NDIS, etc. even money they promised to help rebuild after last summer’s fire. I’d also make the point that it was the States that did the heavy lifting on COVID.

  • _bron_ Bron Thulke (@_bron_) reported

    @geoff_craig No issues with their NBN here, we've been getting 75-80mbps since we moved in, until they annoyingly capped out back down to about 60mbps recently. @NattyThulke could probably confirm the numbers. The calling they did is another frustration

  • ThatSleepGuy 💧It's_all_an_illusion (@ThatSleepGuy) reported

    @HaydenJOConnor But the LNP did try to help out Murdoch's Foxtel by giving us a **** NBN with deliberately slow speeds... thereby limiting streaming services. 25 MBits/sec here, 1000 MBit/sec in many Asian cities. Asian speeds 40 x our speeds. Wake up, Australia. Rupert owns the Govt.

  • Russputin2 Russell Drysdale #I still stand with Dan (@Russputin2) reported

    @FionaPatton10 Fiona, I think she is ignorant, even for a robot. She never responds to my suggestions, or even stops to listen. She never sends flowers, chocolates or even a birthday card. She only ever rings to threaten to cut off my NBN, which I purchase thru a third party. Not sure she cares

  • max_au Max (@max_au) reported

    and once again @NBN_Australia has broken the internet in the Inner West of Sydney. Told my neighbour they'll be down until Monday afternoon. #fail

  • nathanemmanuel8 Nate86 (@nathanemmanuel8) reported

    @NBN_Australia @TPG_Telecom within the last 3 weeks I have lost internet 4 to 5 times, it has affected my work and also my mobile phone data is over due to this. And for some reason there is never an nbn technician on the weekends. I shouldn’t be paying this months bill.

  • max_au Max (@max_au) reported

    @NBN_Australia The street is down, just to be clear.

  • kaffando Completely over it. (@kaffando) reported

    @TPG_Telecom I was without internet for a full 8 hours (1.30pm to 9.30pm). @TPG_Telecom I called the number provided in the text I was sent & the person hung up on me when I requested compensation for the lack of service. I expect this to be addressed. @NBN_Australia aren't interested

  • NattyThulke Nat Thulke (@NattyThulke) reported

    @_bron_ @geoff_craig Yeah we now get around 65-70mb down but up is capped at 20mb (enforced by NBN now)

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @supergirl_sass Hi there, nbn is the wholesaler of the network and generally does not make outbound calls, especially in regards to connection orders. Anything to do with connection orders, faults, appointments etc. are managed directly by your service provider. If you need further 1/2

  • KuzmanovicNik Nik Kuzmanovic (@KuzmanovicNik) reported

    @Telstra postcode 2117 no internet now for 4 days we had a eta of 6pm Friday and still nothing whats the real eta for this nbn outage ?

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