NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
Check Current Status
E-mail
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 264 |
| Melbourne, VIC | 242 |
| Adelaide, SA | 153 |
| Brisbane, QLD | 144 |
| Perth, WA | 62 |
| Gold Coast, QLD | 4 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Rosalie Plains, QLD | 2 |
| Barrington, TAS | 2 |
| Sunshine Coast, QLD | 2 |
| Connewarre, VIC | 2 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Mile Bridge, VIC | 1 |
| Upper Freestone, QLD | 1 |
| Coomera, QLD | 1 |
| Gisborne, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Costin
(@CostinPaul) reported
@Scottludlam I felt the connection pain with you Scott. We have now missed what would have been a great contribution from you. Another NBN fail..
-
Elle Cee
(@Ellecee4291) reported
Well, @ellenmfanning, with #thedrum’s problems with technology tonight it’s obvious that Australia being a large country at the *se end of the world with a small spread out population should be investing heavily in information technology. Perhaps we could build an #NBN? Oh wait…
-
Vodafone Australia
(@VodafoneAU) reported
@pony_node Hey there, we'd be keen to find out why we aren't able to provide you with an nbn service. If you could give us a buzz on 1300 801 122, we'll be able to look into it.
-
Bonhomie Sisterhood of Menacing Feminists TrotBot
(@sniperkitty_009) reported
@Atypicalissue @008moonside She certainly has! She even managed to slip in a dig at our terrible NBN.
-
Adam Robertson
(@TurfAir) reported
@MaxLoomes The #NBN is rubbish. Soon as it rains we have problems. Never had these problems for 13 years prior.
-
Node Pony
(@pony_node) reported
Why am I being refused am NBN service @VodafoneAU? Signed up 4 mobile phone numbers a couple of weeks ago. Cannot get the NBN with you because you won't allow it. I have the same setup with my current provider with no issue. 😡
-
nbn™ Australia
(@NBN_Australia) reported
@danielle_twts Hi Dani, is there anything we can help with relating to your nbn services? Regards, Maya
-
nbn™ Australia
(@NBN_Australia) reported
@ozwildflower Hi noeline. In Fixed Wireless areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ 1/2
-
Jam Doughnuts
(@joininthechorus) reported
@walnutpal Yeah that’s where we are at. The other issue is getting it to pair with my phone (I don’t have NBN here, I use a massive data plan on my phone). Have tried all the hacks suggested by Reddit etc. Really don’t want to have to get NBN connected for the 2 days a week he spends here
-
vamsikrishna
(@krishna1cc) reported
@BelongAU It's very frustrating that there is no contact number to talk about the connectivity problems. Sent a mail in the morning regarding NBN Connection issue till now no reply. It is very difficult to WFH without internet.
-
Atomic Pete
(@pcaffin) reported
@Scottludlam Didn't even bother trying to connect to the NBN. The copper on my line was so terrible, it was unusable even for voice. Not VOIP, just talking on it, analogue-style. I'm 10-15 mins from the CBD. Looked at giving the NBN a go recently, but the monthly fees were utterly criminal.
-
Hayden O'Connor
(@HaydenJOConnor) reported
.@Scottludlam reminds us that Australia's NBN sucks. #auspol #TheDrum
-
🌟dust fueled by🦠juice
(@BlaueSeelentore) reported
@pcaffin Not just me then. My mobile reception is now so bad I can’t online study anymore, realistically. Hesitant to try nbn for concern it’s a flop as well. Am in a newish , minimum cost apartment .. Often sitting in parking lots down the road now...
-
Kaibosh Ничего
(@katherineconn) reported
@the_LoungeFly Haha! (Er . . . I have that problem. I just figured the man was corrupt and the nbn was a disaster, or something.)
-
adifferentviewaustralia
(@adv_australia) reported
So what makes us think that somehow we are going to be able to control people based on vaccination status when Australia can never build anything correctly? NBN and CovidSafe App come to mind. Whatever is launched will not be fit for purpose anyway!
Check Current Status