NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 318
Melbourne, VIC 265
Sydney, NSW 224
Adelaide, SA 89
Perth, WA 50
Gold Coast, QLD 4
Rosalie Plains, QLD 2
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • johncskinner1 John Skinner (@johncskinner1) reported from Sydney, State of New South Wales

    During the big storm yesterday our @NBN_Australia box blew. Not being repaired until 20th! Some people are on their 9th box. Repair times are random with some repaired today, tomorrow & next week. @stemplemanmp doing a great job trying to help us & prevent regular reoccurrences!

  • umisef umisef (@umisef) reported

    @SeanTaylor1984 You can also take my cat to her vet appointments, renovate my kitchen and fix my NBN. And of course, you will happily deliver all the parcels to me that AusPost drops at the post office, because "nobody was at home" (which is code for "the driveway is too steep"), right?

  • Butterflyaway03 Butterflyaway0505 (@Butterflyaway03) reported

    @TPG_Telecom @sachi_sam Is there an outage in Penrith NBN?

  • MikeyR78 Master Chief Health Medical Officer Mike-118 (@MikeyR78) reported

    @7NewsSydney @NBN_Australia I got a notification today my service will be out 7:00-15:00 next Wednesday so belief NBN provides a reliable connection could be overrated

  • CA_22562_AN T:HE:JAMES. HMRH (@CA_22562_AN) reported

    One thing is to be said, with the advent of NBN internet connections seem to have improved significantly even if it is impossible to get service from some ISP's.

  • ReneBrauwers Rene (@ReneBrauwers) reported

    @superloopnet @NBN_Australia Hi Matt, thx for getting back. I already called support and support indicated they would be raising a fault ticket, such that a technician will be dropping by shortly. Would you be able to confirm that this has been done? Ta

  • max_au Max (@max_au) reported

    @Aussie_BB @NBN_Australia i removed the NTD from my property which I'm renovating, so it didn't get thrown away by the builder. it's a pity you can't let me use it on a temporary basis until the NBN engineer swaps out the broken one in 4 days time.

  • Butterflyaway03 Butterflyaway0505 (@Butterflyaway03) reported

    @TPG_Telecom are you currently having mass outages because my NBN in Penrith has completely dropped out. NBN says there are no problems on their end. What is going on???

  • Aussietranstara Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported

    For those of you following my @NBN_Australia @DodoAustralia let me explain what happened last night. It was a perfect storm of problems. first Dodo network fell over and I was unable to transit data across the network however my NBN connection was still UP and

  • MavMGaming Mavericks Mediocre Gaming (@MavMGaming) reported

    @superloopnet hey team any issues with NBN around merrylands/greystanes (NSW) had up and down connections. Restarting NBN and modem doesn't resolve it. It just comes back randomly.

  • Aussietranstara Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported

    @NBN_Australia Thank you, this is a problem that IT people have nightmares about. That is the problem that occurs only every blue moon. This is where IT professionals earn their keep. Fixing a problem that is outside the box when all the rules are thrown out the window.

  • kmichie13 Michie Lab (@kmichie13) reported from Sydney, State of New South Wales

    @NBN_Australia Just a bit of communication would be helpful to know we are even on the list of problems?

  • superloopnet Superloop (@superloopnet) reported

    @ReneBrauwers @NBN_Australia Hi Rene, I have checked our outstanding outages at this current stage and Coogee 2034, NSW does not appear to be impacted. Please let me know if you have any further issues with your connection. - Matt.

  • mokenesea Matt (@mokenesea) reported

    @Telstra just got delivered a 3 hour masterclass in woeful service, to be told the department your after operates Monday-Friday. Keep it up folks. #nbn #telstra

  • KylePeachy Kyle Peach (@KylePeachy) reported

    @Optus 2731, nbn has been stupid slow, any reason why?

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