NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 327
Melbourne, VIC 263
Sydney, NSW 232
Adelaide, SA 89
Perth, WA 50
Gold Coast, QLD 4
Central Coast, NSW 2
Sunshine Coast, QLD 2
Canberra, ACT 2
Gawler, SA 2
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Gisborne, VIC 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1
Orange, NSW 1
Rosalie Plains, QLD 1
Ballarat, VIC 1
Camden West, NSW 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ValerieTherese1 Valerie Therese ☕️ 🍪 (@ValerieTherese1) reported

    5th day without @Optus NBN, the technician is here, he is trying to connect with their system, but the system is DOWN so he can't do anything. Awesome.

  • isaac_everall Isaac Everall (@isaac_everall) reported

    @Optus Hey, having consistent drop-outs (12:00-2:00pm & 6:30pm-7:00pm) every day for the past couple of months. I’ve spoken to NBN tech support team at least five times and they haven’t been able to resolve the issue or even give me an idea as to why this could be happening.

  • ExoEx Jeremy Pretty (@ExoEx) reported

    Wtf is happening with nbn today been off & on (mostly off) website says fault is being diagnosed from 7am and nothing new, really not good for working from home pathetic cannot do anything without at least some answers.

  • SharonReberger Sharon Reberger (@SharonReberger) reported

    @AnnastaciaMP letting you know @Telstra is now using COVID 19 for QLD as an excuse not to action a fault on the NBN service in karalee. (Telling us they will not attend for 14 days after initial appointment was for today & they didn’t show)

  • DoctorD_Oh Agnosticus (@DoctorD_Oh) reported

    @TPG_Telecom said they can provide #NBN to new address. Days later said new address couldn't be serviced & asked me to cancel contract. Now got a cancellation fee. #TPG/@NBN_Australia data/records were not up-to-date so I'm stuck with no #internet while WFH & a cancellation fee?

  • Malk_AU Malk 💉💉🤘😁🤘 (@Malk_AU) reported

    The reset technique for the NBN box is also not working so I'm going to go out on a limb here and say that ther might just be a @NBN_Australia outage in my area... 🤬

  • MissJelli_ Miss Jelli 💫 (@MissJelli_) reported

    @itsEmiloo @Aussie_BB Wireless nbn is a type of internet, There different types of nbn. you can still use Ethernet with wireless nbn. I was asking if you had wireless nbn cause ping issues are common with it. Especially if there is more then one person in the house using the internet.

  • z_actual Z_Actual (@z_actual) reported

    @AndrewM69120313 @dave_hand @Peter_Fitz The architect of the NBN disaster Turnbull did the deal and it was a very broken deal, fortunately there were ways out written into the contract. You dont have to blame the French, but our requirements have moved on since then

  • ObservaThe Observa (@ObservaThe) reported

    @FinancialReview from the crowd that brought us the dumbed down NBN

  • Qld_Steve Steve, edu (@Qld_Steve) reported

    @kels_316 @weskrantz Never forget that the original NBN build had a 'Class Zero' classification for connection, which meant that fibre went near, but did not connect to, the house, but counted as a connected service for the press releases. This is a bit like that.

  • ObservaThe Observa (@ObservaThe) reported

    @christianlexus from the mob who brought you the dumbed down NBN

  • DenisCheong 💧Geoblock (@DenisCheong) reported

    @NBN_Australia With due respect, I'm not convinced that you were actually working with the energy provider (Jemena) It was only acknowledged on their website at 1:57pm today, and was fixed by 2:13pm - fifteen minutes later I would like to see a detailed review of why it took 3.5 days to fix

  • AustGr3m Grem (@AustGr3m) reported

    @heart_explodes Yeah the NBN are it's own worst enemy with appointments, I think you can get reimbursed for taking time off for technicians who dont turn up on time, or are at least discussing it

  • ExoEx Jeremy Pretty (@ExoEx) reported

    @Optus whats happening with nbn been off since monday morning & yes it has been reported several time, nbn website says Optus outage be fixed by 7pm Monday 1st, go to optus webpage says under investigation, wtf happening no info anywhere!!!, really pathetic, live in 2206

  • Noxer_FN N O X E R (@Noxer_FN) reported

    @JvanoFN nbn sucks mine just cuts out at random times and lags like in the most important times

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