NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 142 |
Melbourne, VIC | 142 |
Brisbane, QLD | 125 |
Adelaide, SA | 75 |
Perth, WA | 72 |
Gold Coast, QLD | 5 |
Toowoomba, QLD | 2 |
Townsville, QLD | 2 |
Mudgee, NSW | 2 |
Canberra, ACT | 1 |
Westbrook, QLD | 1 |
Wollongong, NSW | 1 |
Meringa, QLD | 1 |
Sunshine Coast, QLD | 1 |
Geelong, VIC | 1 |
Bowen, QLD | 1 |
Kalgoorlie, WA | 1 |
Kwinana, WA | 1 |
Rosalie Plains, QLD | 1 |
Sippy Downs, QLD | 1 |
Hornsby, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Banjo the dog - retired (@thedoginabox) reported
Read that #nbn Sky Muster satellite service is another #LNP dud and will never get paid for by customers a white elephant, thanks Tony, Mal and scooter all proving they really don't have the ability to plan for the future it is just a arrogant gamble
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TPG (@TPG_Telecom) reported
@CurtisWahlfeld It can also be that, the connection on the nbn network dropped earlier which caused the issue and when it returned the router needed to be reset to refresh the connection 2/2. -Mel
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pig iron man (@pigironman1) reported
@PatsKarvelas @ExaminerOnline mmm...I think Australians would say the NBN was the worst thing.
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Tom Falkingham (@TFalkingham) reported
@GrayTtee @Dismayed12 @LesStonehouse How is it possible that no one from Murdoch's MSM rivals has ever put that or Turnbull's bungling of the NBN roll out directly to him? It's not like this narcissist is difficult to locate. He can't help himself.
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Jeremiah Fuzznuts (@MrFuzznuts) reported
@mana_kailani @southwin28 @TurnbullMalcolm I will never forgive this prick for his NBN capitulation to Murdoch. $100 billion and counting, all for 1980's dial-up internet speed. 🤬🤬🤬🤬🤬🤬🤬 Jerry
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🇦🇺mikeaubrey🏳️🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales
When it wasn't broken, whilst in Labors hands.....now it's a FD, so, overpriced & just a patchwork quilt.......how much has LNP actually spent, include the $2bn loan NBN did by themself 😡😡😠😠
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Fates Grip (@FatesGrip) reported
First day back in the office since the floods… NBN is not working lol.
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Miss Madeleine (@MadsMelbourne) reported
@decentral_ise Yeh I’m in Melbs, nbn not working all weekend. Phone just as bad keeps dropping out, won’t load pics or video and shows it’s constantly searching in the top bar?
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Dr Grant Morgan 🆕🏰⚔️🛫 (@Corabko) reported
@NBN_Australia @andrewdrayton If only this mob were as proficient at providing a fit for purpose network as they are at buck passing
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jordan75443872721 (@jordan755271727) reported
@MadsMelbourne @decentral_ise I thought that was just me my NBN not working in Melbourne to
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TPG (@TPG_Telecom) reported
@CurtisWahlfeld Hi Curtis, there's currently no reported of an outage in your area. May we know in which port is the Ethernet cable connected to the router and NBN Box? -Mel
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Pauline Brooks (@Pauline4bubbles) reported
@thespecialbka @sunriseon7 understaffed. Recipients not able to access Centrelink online due to poor mobile coverage or nbn problems and forget about the phone, your call will be answered sometime, usually about the time you run out of credit. Applying to change the type of payment you are eligible for.
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Mark Boscawen 💧🐀🇺🇦🌎🌡🚴🏼♂️🤿🔊💉💉💉😷 (@Bosca61) reported
@Mountaingoat55 The network itself may have been more robust. But as soon as the Network Termination Device went underwater the NBN would fail at that household/business. Then like every other electrical device submerged in a flood it’s throw out & replace to restore service.
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Matt Fairbrass (@matt_d_rat) reported
@MyRepublicAU Spoke to a support agent this morning. NBN are sending an engineer out tomorrow (possible replacement NBN box needed). A little disappointed it took 2 days to speak to a member of your support team. I may reconsider my account with MyRepublic as a result.
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Pia Castro (@pia_castro_) reported
@NBN_Australia Any progress update on service restoration to Auchenflower 4066? Nine days no service so an eta would be be much appreciated