NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 260
Melbourne, VIC 228
Sydney, NSW 206
Adelaide, SA 112
Perth, WA 47
Sunshine Coast, QLD 3
Rosalie Plains, QLD 3
Connewarre, VIC 2
Gisborne, VIC 2
Central Coast, NSW 2
Gold Coast, QLD 2
Mile Bridge, VIC 1
Upper Freestone, QLD 1
Coomera, QLD 1
Toowoomba, QLD 1
Rockhampton, QLD 1
Katoomba, NSW 1
Dubbo, NSW 1
Penola, SA 1
Bundaberg, QLD 1
Treeby, WA 1
Goombungee, QLD 1
Wollongong, NSW 1
Colac, VIC 1
Cornwallis, NSW 1
Tanunda, SA 1
Elizabeth, SA 1
Baradine, NSW 1
Innisfail, QLD 1
Upper Caboollure, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • PeteDotAscian PeteDotAscian (@PeteDotAscian) reported

    Day four of non-existent daytime NBN services. If there's maintenance work going on it would be good to inform the reseller and the customer beforehand. Lucky there's no rapidly-changing pandemic to keep informed about. Or cyclones. Or thunderstorms. @NBNCoLimited

  • DanWeLL8 DaVros (@DanWeLL8) reported

    @OtherAudi @ianclarkeAU @AlboMP Robodebt didnt fail per sec, it was simply too harsh. And Labor designed it, Libs merely put it into action. Subs contract break didnt cost 10's of billions. Which rorted grants? The Aldi bag ones or NBN for Armidale or highway upgrade for Port Mac? They did need it initially.

  • Terrytoo69 Terry Sweetman (@Terrytoo69) reported

    Seems only yesterday I went through the agony of having NBN connected and now I am being plagued with offers of 5G connection. Can anyone with personal NBN/5G experience help me out here?

  • DavidRGardiner David Gardiner (@DavidRGardiner) reported

    @NBN_Australia Called @Internode and they've confirmed the regression and they've updated the NBN ticket to indicate the problem has reoccurred. Now to wait for the response

  • zenstrukt Zenstrukt (@zenstrukt) reported

    @GolfAlphaGolf @NBN_Australia Here I thought NBN issues plaguing me since December was bad. Feel for you bud!

  • dazkel74 Darren Kelly (@dazkel74) reported

    @Telstra please help! My NBN connection has been dropping out for weeks. I’ve tried the chat multiple times and they cannot solve. I have an incident number.

  • redtailfins joey 🆖 (@redtailfins) reported

    trying to get a quote for nbn but i cant access the website cause my wifi is **** i love living in australia <3

  • darkjian92 Daniel Browne (@darkjian92) reported

    @NBN_Australia I'd actually like a public response to this, Manasvi. Private dealings with NBNCo have been bitterly disappointing for me in the past, and their ongoing failure to fix technical issues has been a feature of my life since late 2017.

  • tim_m22 Tim  (@tim_m22) reported

    @samuelllmac I kinda miss the simple days where a bird could sit on a NBN tower and disrupt the internet service of a town

  • JayMo31415 James M (@JayMo31415) reported

    Hey @binge I got to your service today because you have no PS5 Foxtel plus app. GBBO s 11 stops every 90 seconds to permanently buffer (then does not remember). I have NBN 107 Mbps down, 19 Mbps up, 8.0 ms ping and good wi fi. The problem is at your end. Does it get good?

  • Prof_Jimbles Professor Jimbles (@Prof_Jimbles) reported

    Super not fair to have another NBN outage bang on go-live time. I had enough time to mess about with all my stream settings and go live to the pre-stream, right for it to fail as I switched to my face.

  • Pepti_ Pepti- (@Pepti_) reported

    @NBN_Australia What a "caring" way to say you dont give a ****. Called up and asked nbn for an inspection for our internet because it has gone out 5 times everyday and no response was made back

  • GraemeEtt Graeme Ettinger ↕️ (@GraemeEtt) reported

    @Terrytoo69 If you are happy with the NBN, why change? I was forced to, as it was FTTN and after heavy rain, no service. Old copper wire in pits drowning, plus other issues Went to 4G mobile broadband and love it. Never had an outgage and faster than NBN.

  • ShaggaBeavis Shannon Beavis (@ShaggaBeavis) reported

    @Telstra any reason why your nbn and mobile internet services have been **** for the last 6months?

  • Leslie87839697 Leslie (@Leslie87839697) reported

    CHANNEL 9 AUSTRALIA & NBN 3 - LYING AGAIN Meghan Markle received SUBSTANTIAL PAYMENT from infringement of copyright which has reported she is giving to a charity who deals with bullying. STOP YOUR BULLYING. KEVIN RUDD please take Australia’s disgraceful media giants down 👿

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