NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 285 |
| Melbourne, VIC | 208 |
| Brisbane, QLD | 124 |
| Adelaide, SA | 108 |
| Perth, WA | 66 |
| Gold Coast, QLD | 7 |
| Hobart, TAS | 2 |
| Newcastle, NSW | 2 |
| Canberra, ACT | 2 |
| Barrington, TAS | 2 |
| Ocean Shores, NSW | 1 |
| Toormina, NSW | 1 |
| Junee, NSW | 1 |
| Portarlington, VIC | 1 |
| Geelong, VIC | 1 |
| Thirlmere, NSW | 1 |
| Colac, VIC | 1 |
| Bowral, NSW | 1 |
| Riddell, VIC | 1 |
| Old Bar, NSW | 1 |
| Maclean, QLD | 1 |
| Launceston, TAS | 1 |
| Warragul, VIC | 1 |
| Long Forest, VIC | 1 |
| Loch, VIC | 1 |
| Wollongong, NSW | 1 |
| Stanmore, QLD | 1 |
| Townsville, QLD | 1 |
| Albury, NSW | 1 |
| Rosalie Plains, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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PacificDongr
(@pacificdongr) reported
@Peshin1337 Must be popping off on the game now. I got NBN but the worst variation of it, cant wait to get the fttp or fttc
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Davepaxz
(@davepaxz) reported
@DoctorKarl The cost to fix the current mess that our nbn is in will be enormous. 4g/5g is not the answer because those services saturate and slow down once a critical number of users is reached - this was the experience in Japan.
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Sev Romero
(@sev_romero) reported
@NBN_Australia They did but @NBN_Australia refuses to fix its fault. I'm on the subpar FTTN plus I'm 1.3 km from the node (despite having a node 50m away) and the copper lines are decaying. My family can't do its work and schooling with this broken network.
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Tim Joseph
(@TimJimJoseph) reported
@ABCaustralia is ABCKids down at the moment? I can connect, but when I select a video it refuses to play (on both iPad and Android). Tried both NBN and mobile connections.
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Jess C 🐝#MJInnocent
(@Cutejess2407) reported
@mully @ToastedShoes Just want to ask what internet service you use? nbn?
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Alexandre
(@Iafontaine_) reported
No NBN for 48 hours or so. Something with the network went down in the early hours of this morning. Hoping nbn can rectify the issue.
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💧Ron Jones❄
(@RBJRON) reported
@ricklevy67 @ScottMorrisonMP Under Abbott the Federal govt had a TURC which was a very public affair because the MSM and the LNP wanted to damage the ALP and unions. Then there was the NBN raids, and AWU raids. There were no complaints then about prejudging organisations or people. LNP:- It's Poor, poor me
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Kate🦋M©
(@Kate3015) reported
More details are expected over the coming days as Labor fleshes out the details of their proposed scheme, which is designed to help with housing affordability – but could actually serve to fuel demand and drive prices higher. Sounds like the NBN. #Auspol #Labor
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Ben Warren
(@plastictree123) reported
@Optus NBN is now entering the 4th day of being down - a n outage is noted on your website but not on the NBN website. Can you please confirm if it's being worked on?
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AdvanceAustraliansAll
(@advance_all) reported
@crikey_news @MargotSaville An utterly useless PM who was out of his depth, feathered his friends’ nests, gave us half- baked schemes like the copper “it’s cheaper” NBN while wasting millions on unsolicited grants, and did nothing for the greater good of our country. He was never leadership material.
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Fiona Volke
(@v2tigger) reported
@craigreucassel @NBN_Australia Ah, I’m guessing this is the sane nbn of whom I was told “if the box isn’t in situ in the rental you’re moving into, we can’t help you because it’s a min 6mth wait on new boxes” … seems a sensible way of handling it.
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A30AEW&C
(@a30aew) reported
@carolduncan Uncle in Melbourne had repeated disconnects/faults requiring reboots. He had a copper lead in much longer than average - diagonally across an intersection, down power pole and along street to pit (> 50m). NBN replaced the copper with like (new) and performance is much better.
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Taz Dare News
(@TasDare) reported
NBN still down in my street):The pH is connected, but I don't really care for working on that all day. So gardens it is!
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Lloyd
(@LJD_90) reported
@lozza929406 I’d be willing to bet the modem is the issues. Power cycle it fully by turning it and the nbn connection box off for 2 minutes.
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mars1303
(@mars1303) reported
@VWHawkesbury Wow, a useless blast from the past. Went to her with a personal issue, promised the world, heard nothing. Then there was the time she turned up in Windsor to the offical release of Labor’s NBN she and her Lib friends campaigned against.