NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 298
Sydney, NSW 232
Melbourne, VIC 194
Adelaide, SA 75
Perth, WA 53
Gold Coast, QLD 6
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Upper Caboollure, QLD 1
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Davelennonabc Sir Dave Lennon💧 (@Davelennonabc) reported

    @cameronwilson @SallyRMelb 2 days before xmas when no one is paying attention...... but this is a keeper to trot out in the totally unlikely event anyone of here should mention the fact the NBN is crap.

  • mlmqrow Venti's Bongwater (@mlmqrow) reported

    If my Internet even thinks about going out while I'm playing new genshin content I'll force my way in to my nbn modem & beat the **** out of he WiFi man

  • Alicedkc Alice Clarke (@Alicedkc) reported

    @debbieschipp @Optus Ouch. :( good luck. I remember when Optus lied to my parents to get them to sign up to an NBN plan and nearly lost their home phone number for good. They have terrible customer service.

  • CutieSamuel_ samuel (@CutieSamuel_) reported

    @Miragefnt Why is my NBN so bad then, WTF

  • MissLizzieZiZi 𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙 (@MissLizzieZiZi) reported

    @Telstra Not going to work for me when the problem occurs during the day and is currently ok. Why is this happening on a daily basis for over a week though?! What is going on? Are the cables being worked on or something, is it due to NBN??

  • jobeth_b jo bella (@jobeth_b) reported

    I called @iinet basically every day but **** just went in circles with no resolution including an appointment they cancelled bc they still hadn't got OUR ADDRESS RIGHT! Now it's 2 days to Christmas. The next available @NBN_Australia appointment is Jan 19. HEAD EXPLODING

  • japhki James, Ordained Bernard Brother (@japhki) reported

    @NBN_Australia @johnathanpiss Yeah I’m sure he can’t even hit 1mbps cos the wifi bar isn’t full and not that NBN satellite sucks huge ***

  • beerygz Rich (@beerygz) reported

    @Telstra hello. I have received a letter in regards to my NBN service not being connected despite the fact that your techs and consultants confirmed that the service is operational. There is a number on the letter that goes nowhere. How can I get help that is not through your app

  • Tzisorey Embrace the Daddy (@Tzisorey) reported

    @NBN_Australia No chance of getting an ETA for the issue in 6167 - just so I know whether there's any point hanging around here waiting, or if I should just head out and start my holidays early?

  • Jason__Lei Jason Lei (@Jason__Lei) reported

    @Optus trying to switch home nbn plans. First agent said to sign up fresh. Second agent claims its switched. Third agent refusing outright to help us switch. Whats up?

  • iiNet iiNet (@iiNet) reported

    @jobeth_b Hello, Jo. We're sorry to hear that there is an issue with your connection. We'd like to ensure that this is followed up with NBN accordingly, please send us a DM with your username, email address or phone number and we can get this looked into for you - Chris

  • mmcs75 Mario (@mmcs75) reported

    @FinancialReview Complete? If by replacing a fully functioning HFC network with an inferior one and slapping the NBN logo on it means it is complete, then obviously it is complete. + until every ADSL/dial up customer transfers to NBN, but can't (there are plenty) it's not complete.

  • chrisfordoz Chris Ford (@chrisfordoz) reported

    @Aussie_BB I understand that, however, my relationship is with you, not NBN. They are your supplier not mine. Two weeks in a row we've had "scheduled" outages where I got your notification just as the outage began. This doesn't meet a reasonable threshold of good customer comms

  • TheyreGunnaPod They're Gunna Kill Us (@TheyreGunnaPod) reported

    @A_D_Morgan @NBN_Australia @PaulFletcherMP I'd call my local MP but the thought of getting in my car and driving to another location to get a phone signal to speak with lying ********* makes me want to lie face down in some beer.

  • jobeth_b jo bella (@jobeth_b) reported

    Despite a technician coming on the 30th of October who saw what the issue was but even he couldn't get through to @NBN_Australia bc there was a process. We followed the process with @iinet but they couldn't seem to explain to @NBN_Australia the issue. So we languished.

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