NBN Outage Map
The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
NBN users affected:
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 315 |
| Melbourne, VIC | 263 |
| Sydney, NSW | 225 |
| Adelaide, SA | 89 |
| Perth, WA | 50 |
| Gold Coast, QLD | 4 |
| Rosalie Plains, QLD | 2 |
| Central Coast, NSW | 2 |
| Sunshine Coast, QLD | 2 |
| Canberra, ACT | 2 |
| Gawler, SA | 2 |
| Rockhampton, QLD | 1 |
| Katoomba, NSW | 1 |
| Dubbo, NSW | 1 |
| Penola, SA | 1 |
| Gisborne, VIC | 1 |
| Bundaberg, QLD | 1 |
| Treeby, WA | 1 |
| Goombungee, QLD | 1 |
| Wollongong, NSW | 1 |
| Colac, VIC | 1 |
| Cornwallis, NSW | 1 |
| Tanunda, SA | 1 |
| Elizabeth, SA | 1 |
| Baradine, NSW | 1 |
| Innisfail, QLD | 1 |
| Upper Caboollure, QLD | 1 |
| Orange, NSW | 1 |
| Ballarat, VIC | 1 |
| Camden West, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Lei
(@Jason__Lei) reported
@Optus trying to switch home nbn plans. First agent said to sign up fresh. Second agent claims its switched. Third agent refusing outright to help us switch. Whats up?
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Matt Boon
(@mattjboon) reported
@Optus - get a letter telling me I am entitled to Compensation from NBN service failures in 2019. Waste time calling - 3rd time - "technical issues use webchat"- get "As checked on the account here there is no any notification sent with regards to $xxxand the NBN service" #FAIL
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shaneoneill
(@shaneoneill) reported
@NBN_Australia It’s nothing to do with my provider. It’s to do with the fact that NBN connected me and my street to a node that’s about 1100 meters away. Cabling to pit has also been tested at my expense, I home wiring perfect. Just a function of poor network planning and design.
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🐨💧😷🤲🏻🐕🦺Rod McKelvey
(@rodmckelvey) reported
@smh @SupratimA What a catastrophe. Those 35,000 homes are the lucky ones. Our world class NBN regularly dribbles in single digits, has never been at the massive 25Mpbs. We’re 7-19.5 Mpbs connected 900m away, next door is 40+Mpbs connected 150m away No-one gives a **** including Aussie Broadband
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jo bella
(@jobeth_b) reported
I called @iinet basically every day but **** just went in circles with no resolution including an appointment they cancelled bc they still hadn't got OUR ADDRESS RIGHT! Now it's 2 days to Christmas. The next available @NBN_Australia appointment is Jan 19. HEAD EXPLODING
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💧Chris B
(@Chrisb8448) reported
@chrismurphys @Telstra you want a better service, you may be better with Optus 5G, which we are on, here in Wanneroo an outer suburb of Perth. If 5G is not in your area, then suggest you go with fixed wireless. NBN is a very vulnerable system to faults; ie weather, especially lightning & power surges
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new year, old me
(@wheeziemungo) reported
@SquigglyRick Don’t hold your breath waiting for @Telstra. We are STILL without NBN as they “escalate “ to fix the problem. Apparently. Not that we can tell.
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Gumleaf
(@GumLeafWhistler) reported
@cameronwilson Read with interest the sentence about copper legacy being a throttle at the moment. I'm not an network infrastructure engineer so bit confused. What legacy? FTTN copper or we talking non NBN services (eg: ADSL) that haven't been connected yet on same NBN network?
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iiNet
(@iiNet) reported
@jobeth_b Hello, Jo. We're sorry to hear that there is an issue with your connection. We'd like to ensure that this is followed up with NBN accordingly, please send us a DM with your username, email address or phone number and we can get this looked into for you - Chris
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Quentin Zervaas
(@qzervaas) reported
@NBN_Australia I’ve already lodged a fault and have an appointment, but its terrible that one contractor working on one property can break another property. This is the 2nd time its happened to us in under 18 months.
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nbn™ Australia
(@NBN_Australia) reported
@ants000 We agree it isn't the provider's fault, Anthony, however, they provide a service to you, on the nbn network. So all fault-related issues should be reported to your provider who can then log a service restoration request to their nbn support team on your behalf. 1/2
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Mike
(@gippy_mike) reported
@theage @SupratimA NBN self back-patting. Fact remains that a lot of homes cannot get reliable and fast internet. Homes forced off reliable ADSL2+ services and onto slow and unreliable wireless services. Or worse, that abominable Skymuster. 3rd rate service run by 3rd rate people.
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Anthony Eales
(@ants000) reported
@NBN_Australia Haha. It's not Aussie Broadband 's fault. They always try and resolve things. At the end of the day NBN never want to take responsibility.
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Paul
(@paul4589) reported
@loutosetto @Optus Where I am, Telstra NBN is the only choice. Feedback from the teenagers is that it is stable and slow. NBN may have been dealing with the shock of most of Sydney staying home for the last few days watching STAN or Netflix.
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They're Gunna Kill Us
(@TheyreGunnaPod) reported
@A_D_Morgan @NBN_Australia @PaulFletcherMP I'd call my local MP but the thought of getting in my car and driving to another location to get a phone signal to speak with lying ********* makes me want to lie face down in some beer.
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