NBN

NBN Outage Map

The map below depicts the most recent cities in Australia where NBN users have reported problems and outages. If you are experiencing problems with NBN, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

NBN users affected:

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national-broadband-network-nbn Hero Image

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 293
Sydney, NSW 228
Melbourne, VIC 189
Adelaide, SA 75
Perth, WA 53
Gold Coast, QLD 5
Canberra, ACT 4
Ballarat, VIC 3
Rosalie Plains, QLD 2
Gawler, SA 2
Eden, NSW 2
Orange, NSW 1
Sunshine Coast, QLD 1
Camden West, NSW 1
Newcastle, NSW 1
Mount Gambier, SA 1
Greenmount, QLD 1
Cape Jervis, SA 1
Balwyn North, VIC 1
Stanmore, QLD 1
Darwin, NT 1
Lowood, QLD 1
Bordertown, SA 1
Thirlmere, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Bradley_Saint_B Bradley Saint B (@Bradley_Saint_B) reported

    @NBN_Australia is a pile of crap. 2 weeks of back and forth btween provider and NBN Co to get connected. Only been connected 2 weeks and lost internet. Soonest a technician can get to it is 2 days. How are ppl supposed to work from home?

  • JrehnJ 💧💦Just Judith'n'🅰️LF (@JrehnJ) reported

    @Info_Aus Oh Rosie. I had to cancel my #nbn. Tried 2 providers but in the end both agreed it was #nbn sourced problem with old something or other. Am now just using phone hotspot.

  • FrankAu 💧🐀FrankAu (Rattus shitepipeus) (@FrankAu) reported

    @therich_eat @johnsy123aus Capiche - however my HFC copper section is problematic (corrosion) so it wouldn’t matter which RSP I used as the issue is in the nbn last 100m and not the AVC. Will they ever fix it ? Nope 🤬!

  • 1cbrowny1 Cameron Brown (@1cbrowny1) reported

    @jorpra86 @JohnOlzard If you dig a 10km hole in our flat earth wont you just fall through? My internet is ****, hope the lizard peoples roll out is better than the NBN

  • crk5 𝘚𝘭𝘢𝘳𝘵𝘪𝘣𝘢𝘳𝘵𝘧𝘢𝘴𝘵 🌏🌎🌍 (@crk5) reported

    @AbstractCode @abcnews I was one of the lucky early adopters, it's true. My landline phone completely cut off one boxing day and I rang Telstra to lodge a fault. They said "No, we can't help you. You're in the NBN zone, so you'll have to sign up to a new NBN plan."

  • Info_Aus Rosie Williams #AusGovInfo (@Info_Aus) reported

    So at least I have found out the internet outage is not my fault (& not restricted to me). Apparently we had NBN people here yesterday trying to improve the system. They really fixed it.

  • Manjeet50721468 Manu (@Manjeet50721468) reported

    @Telstra @belong any outage of internet nbn @NBN_Australia in 2147 nsw. Its been 1 hr now

  • greg_kennedy10 Feral Hermit (2 AZ - Fully Vaxed). (@greg_kennedy10) reported

    Another scam call, this time supposedly from "NBN". We should all know that @NBN_Australia never call customers directly. Luckily it was a real person & not a bot so I could call them a scammer & tell them to f**k off.

  • iguy83 Guy Hinde (@iguy83) reported

    @Telstra have spent over 2 hours with online team trying to order new phone, both chats are disconnected after 1 hour. Online order not working.I have full chat history. Very close to losing another customer. Have already canceled NBN. Mobile Next?

  • livwhite19 Olivia White (@livwhite19) reported

    @Optus any news on when you or NBN is going to fix the internet issues being experienced for the last 3 hours or so in Glebe NSW?

  • KeithCheith Cheith Keith (@KeithCheith) reported

    @Optus My @NBN_Australia was meant to be set up on last Saturday when I moved to my new house. I’ve been on the phone with NBN support for hours every night since who keep telling me to wait 24 hours or just outright hang up on me without fixing anything.

  • raidahgod raidah (@raidahgod) reported

    @TPG_Telecom my internet speeds are very slow, please help. it should be running at 5x the speed and i have nbn :(

  • FattieJohns Luke Johns (@FattieJohns) reported

    @Telstra Telstra said that its something wrong on the NBNs side but they're not sure what. And NBN said that there's something wrong with the modem. You sent me a new modem and both of them are experiencing the exact same issue. This is a joke, biggest telecom company my ***.

  • ryan5239 resh (@ryan5239) reported

    Hey @Telstra would you mind getting one of your managers or supervisors getting in touch with me please. I have been lied to about getting my nbn sorted multiple times. Promised a technician twice and still to no avail. Very upset customer

  • Firedingo Firedingo (@Firedingo) reported

    @yaakov_h Meanwhile news here ran a story about Narromine having no internet here. They even interviewed a person who was on mobile data because the NBN was completely out for them. A great way to prove it doesn't work at all with **** internet.

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