NBN Outage in Perth, State of Western Australia

@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.

I’d also like to thank the @iiNet support staff out of whom I had to drag every last detail about how the @NBN_Australia fault investigation process would proceed.

I’d like to thank the @NBN_Australia service personnel who decided to “test” my connection, breaking it in the process, and who didn’t think to inform me he was here until *after* he’d started work. Thanks to him, my previously functioning internet connection now isn’t working.

@shibz_1989 @DeadlineDavis @LachlanLachlang @McTez I’m on the NBN 100 and get 93 down and 35 up consistently.

@reece_wagner I’m getting 16 down with ADSL. @NBN_Australia was due here in Feb. It was changed to August 2020. Now back to May 2019.

@NBN_Australia Hi Maya. You haven't understood. There was an NBNCO van outside our place and a person working on an open pit. I spoke with him. He confirmed the fault. Obviously NBNCO was aware of it otherwise they wouldn't have sent someone out to fix it. But the outage page showed nothing.

3rd time in 10 days the ******* nbn has to do whatever work and interrupt services ALL day. ffs sort yourselves out!!

Is it actually possible to hate a company more than I currently hate @Optus ? It's like a ******* never ending cycle... On hold now for 30 minutes to change an NBN plan - they ****** up......

@NBN_Australia @Melanie_Kers Don't bother looking at that link. It isn't accurate. We had an NBN van here fixing a problem and the outage wasn't listed.

@NBN_Australia What's the point of the Network Outages web page if it doesn't have any current info? We have an issue with our connection, there is an NBNCo van outside with someone working on it but there is no mention of it on your network status page. How does that work?

@Optus So NBN has been restored but still unable to get wifi access through the NBN modem. Have turned on/off, troubleshooting through Modem User Guide and checked connection via 192.168.0.1 and all looking good but unable to connect any device to network. Any tips?

@Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

I wondered why I couldn’t log into work there’s an LBN Co outage in NSW. At least this is one occasion where NBN Co may have been better. This is quite rare.

@NBN_Australia If only that were true. Your infrastructure is the issue.

If I already have NBN but it's really slow - rural location, end of a long road - will switching providers help, or is it still the same shitty connection regardless of who bills me?